Development Support Resume Samples

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J Kreiger

Jaren

Kreiger

678 Percival Fall

Houston

+1 (555) 884 4097

678 Percival Fall

Houston

Phone

p +1 (555) 884 4097

Experience Experience

Detroit, MI

Development Support Analyst for FIS Avantgard

Detroit, MI

Stiedemann-Dibbert

Detroit, MI

Development Support Analyst for FIS Avantgard

Assist promoting Confluence and documenting processes for an active support model
Participate in backlog reduction projects, reducing urgent request
Provide technical expertise and training to functional support analysts
Participate in Scrum Agile projects involving root cause problems
A focus on providing customer service with a professional manner to both internal and external clients
General IT knowledge of the following
Coordinate with client support as a member of an agile development to manage priorities and backlog, escalating issues, as necessary

New York, NY

Manager, Epic Systems Development & Support

New York, NY

Botsford, Fadel and Oberbrunner

New York, NY

Manager, Epic Systems Development & Support

Organizes, manages and develops project team resources in order to effectively meet project commitments and business objectives
Synthesizes integrated workflows to improve procedures and process redesign
Provides consultative services to customers and information technology teams as to workflow processes and technological solutions
Manages and approves system, operational and departmental documentation, including policies and procedures
Adheres to the standards identified in the Medical Center's Managerial and Organizational Competencies
Ensures the daily management, coordination, development, selection, and operation of applications software services within HUMC and among HUMC and its on-campus and remote patient care facilities
Manages daily operations of CSA I and CSA II resources

present

Dallas, TX

Senior MSP Development Support Analyst

Dallas, TX

Hammes, Dare and Jacobs

present

Dallas, TX

Senior MSP Development Support Analyst

present

Shares in developing effective configuration management strategies and solutions for existing and new products
Coordinates, facilitates, manages, controls scheduled and approved change windows for product release and infrastructure maintenance windows
Participates in change management reviews, confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs
Works with all parties to resolve change-related scheduling conflicts according to established practices
Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other BKFS and client organizations
Ensures proper archiving of software application releases
Analyzes the software development lifecycle for process improvements and automation opportunities

Education Education

Bachelor’s Degree in Computer Science

Bowling Green State University

Bachelor’s Degree in Computer Science

Skills Skills

Considerable knowledge of change and release management principles, procedures and techniques
Knowledge of basic problem resolution and escalation practices
Ability to multitask, prioritize tasks, and quickly adjust in a rapidly changing environment
Ability to effectively collaborate and communicate with others
Proficient troubleshooting skills
Ability to respond to requests under tight deadlines in a dynamic working environment
Demonstrated technical aptitude and ability to think and solve problems creatively
Knowledge of operating system, security, and database software
Proficient analytic, organization, and communication skills
Familiarity of standards and best practices relevant to the information technology industry (e.g., ITIL, COBIT, CMM)

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15 Development Support resume templates

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Interpreter, Development Support Resume Examples & Samples

1-2 years work experience in the field of translation/interpretation required
Good interpretation skills from English to Mandarin and Mandarin to English required
Ability to consecutively interpret in meetings and daily communications on-site, with the confidence of handling complex dialogues and accents
Good translation skills from English to Simplified Chinese and Simplified Chinese to English required
Ability to proofread work from outside agency translators and provide advance briefings, and/or timely performance feedback
When necessary, is able to coordinate the distribution of large assignments, and be responsible for the timely submission of such work
Good communication skills, and ability to deliver sensitive messages in a concise and professional manner
Decent awareness on cultural differences among business partners and be able to bridge the cultural gap between Shanghai Disney Resort teams and their Chinese partners
Computer and Internet proficiency in Chinese and English software required, including Word, Excel, PowerPoint, etc
Previous experience in interpretation for Engineering / Construction / Design / Creative related events and meetings preferred
Previous translation experience and knowledge in Engineering / Construction / Design / Creative fields preferred
Proven ability to learn fast and adapt to new situations in a short time frame
Bachelor or Master degree or equivalent certificates in Language / Translation / Interpretation related majors preferred

Assessment Development Support Manager Resume Examples & Samples

Process and Product Design and Planning: Develops and implements quality control processes, or refines existing processes, for all assessment products, including summative, interim, and classroom products. Provides leadership for and oversight of a team responsible for designing and producing ancillaries based on customer needs. Monitors fidelity to company processes and procedures to ensure that contract requirements and customer and company expectations for quality are met for all products. Coordinates across functional groups as needed, including content development, program management, research, and engineering, for consistency across products
Assessment Delivery: Manages quality and the timely completion of assessment products, both published and online, in support of CTB products and programs across all markets and customers. Coordinates with Content Development Leads, Content Managers, and the Senior Director of Assessment Development to ensure that quality processes and procedures are followed throughout item and test form development, as well as during ancillary development
Resource Management: Manages external assessment development vendors, consultants, and other resources for content development
Talent Management and Development: Drives team excellence through resource management and analysis of team performance and quality measures; provides thought leadership for continued development of skills through ongoing training, and other activities
Budget and Cost Center Management: Manages staff and resources within the cost center; approves and tracks costs against project and product budgets
Proficiency in Microsoft programs such as Excel, Word. PowerPoint required
Familiarity with SharePoint or other digital collaboration tools required
Familiar with web-based systems and tools, database management tools, software applications and platform functionality in order to help troubleshoot, identify issues and consult with Technology teams for resolution
Familiar with digital development and content management systems , including metadata definitions
Familiar with digital assessment or instructional materials delivery systems
Familiar with digital tools used for copy editing and quality assurance processes
Analytical Thinking; tackle a problem by using a logical, systematic, sequential approach and as illustrated through financial, contractual, business reporting
Results Orientation; drive and achieve results in support of business and customer requirements
Decisiveness; make difficult decisions timely based on sound problem-solving skills
Managing Change; demonstrate initiative and support for innovation and change needed to improve the team's effectiveness
Managing Performance; set clear goals and expectations, track progress, ensure feedback, and address performance issues promptly
Persuasive Communication; plan and deliver verbal and written communications that make an impact and persuade their intended audiences
Diagnostic Information Gathering; identify information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it
Thoroughness; ensures work and information is complete and accurate. Carefully prepares for meetings and presentations; follows-up with others to ensure agreements and commitments are fulfilled. Forward thinking: anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Strategic Thinking; analyze the organization's competitive position by considering market and industry trends
Technical Expertise; demonstrate depth of knowledge and skill in a technical area. Contributes to generating ideas in support of developing technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches
Fosters Innovation; develop, sponsor or support the introduction of new and improved methods, products, procedures or technologies
Bachelors' degree in Education or related content field required; MS degree preferred
2 or more years K-12 teaching experience or equivalent
5 or more years in increasingly responsible positions in K-12 assessment development with an emphasis on designing, implementing, and overseeing quality control processes for both published and digital assessment products
5 or more years' experience in leading a team in the development of ancillary products for custom and shelf contracts or equivalent publishing experience
Excellent proficiency in word processing, spreadsheets, email, internet applications and virtual conferencing
Self-directed, organized and attentive to details
Excellent proficiency both oral and written communication (including presentation and facilitation skills)
Excellent interpersonal and organizational skills (including time management)
Ability to solve complex conceptual problems; and proactively implement solutions
Experience working in a team environment (Including cross-functional teams)
Demonstrated expertise in resource and capacity planning
Demonstrated ability to work collaboratively with others, including staff, external educators and customers
Must be able to travel up to 10% of the time

ETL Development Support Resume Examples & Samples

Candidate should be hands on and must have strong analytical skills
The candidate must be pro-active and able to work within a global team
This position requires working with internal clients and external clients to ensure the smooth running of our client’s UAT
The individual in this position will need to understand the client’s requirements and respond on or investigate any queries and issues related to ongoing tests being conducted by our clients on our Reporting and Connectivity applications
The position is a very critical position for our clients and requires people skills and communication skills along with technical skills and business knowledge
Strong verbal and written communication skills are a key
Proven experience in Ab Initio or other ETL tools and writing SQL
Excellent Verbal, Written Communication skills and good follow-up on assigned tasks is a must
Quick learner of new tools and technologies
Extensive years of experience with ETL tools like Ab-Initio
Must be familiar with Unix, shell scripting
Extensive years of experience in writing SQL on a major RDBMS such as Oracle or DB2
Excellent analytical and troubleshooting skills required
Knowledge of Java, java scripts and previous support experience is an added advantage
Prior experience in a business related to Fund Accounting or Portfolio Accounting will be a plus

Xiv Development Support Engineer Resume Examples & Samples

Knowledge and experience in IT and Data Center technologies – Networking, Virtualization, Databases, Storage
"Naturally born" troubleshooting capabilities
Experience in Storage management
At least 3 years of experience in Linux or other UNIX flavors
Solid understanding of the OS and its internals
Advanced administration skills (Linux/UNIX services, Storage administration)
Fluency with the command line
Fair knowledge of text manipulation tools (grep, awk, sed, vi, regex)
Scripting experience (Bash, Python, or Perl)
Understanding of SAN and NAS concepts: ideas behind block/network storages, CIFS, NFS, multipathing, LUNs, Zoning, and WWPN
Understanding of storage protocols: FC, SCSI, iSCSI, RAID array levels
Outstanding service attitude

Manager App Development & Support Resume Examples & Samples

Design, develop, maintain and support application and data integration solutions on time
Drive best practices, design patterns
Experience with Enterprise Integrations
Participate in integration design and development reviews
Partner with QA in test planning and testing activities
Establish and maintain processes to support and grow integrations with multiple applications
Experience working with offshore development team
Experience working with multiple vendor teams
Excellent team player with positive aptitude
Experience working in complex projects with multi-tier architecture
Demonstrated ability to influence critical business outcomes in a matrix based, global environment
Ability to manage change effectively
Strong networking skills and ability to work across multiple organizations to meet the delivery timelines
Nice to have knowledge of ITIL processe
Must be detail oriented and embrace processes
Bachelor's degree in Business, Computer Science or equivalent with 6+ years of IT experience
5+ years of experience integrating through any ESB product, or Fuse ESB, Apache Service Mix, Apache Camel or comparable EAI environments
5+ years of experience developing object-oriented, web-based consumer applications in a Java/J2EE 3-tier environment using technologies such as, JDK 7 or 8, HTML5, Angular, JQuery, JSP, JSTL, Spring, Spring MVC, Hibernate, Solr, iText, Apache Commons
2 years of experience in JMS and JBoss Messaging, Active MQ
Deep expertise in Object Oriented analysis and design, UML modeling, Classic design patterns and J2EE patterns
Experience with Eclipse, SOAP IDE, Junit, Fuse IDE, Jmeter, XML, SOAP/REST Web Services, CFX and JBossWS is preferred
Diverse and deep experience utilizing Java tools in business, Web, and client-server environments
Strong Experience working on large volume databases, Oracle 10g is required, 11g is preferred, - SQL, PLSQL, StoredProcedure
Strong experience optimizing service performance for large volumes of data
Well proven skills in data analysis and ability to relate data to business processes

Sap Global Sales Tool Development & Support Analyst Resume Examples & Samples

Familiarity with SAP master data including material master, text IDs, customer master and condition records
Sound financial business analyst experience (ROI analysis on discounted cash flows/profitability)
Experience as an SAP user, preferably with “super user” experience
Ability to understand and utilize SAP data models
Skilled at Business Objects; able to construct Webi reports
Strong in MS Excel
Experience with project leadership; highly organized
Technical aptitude
SAP configuration in the Sales and Distribution module
SAP pricing as a condition technique experience
SAP workflow
Smart forms / SAP Script red-lining
IDOCs – Interfaces to and from Siebel or SalesForce.com
Legal documentation experience
Multi-lingual

Software Development Support Engineer Resume Examples & Samples

Respond quickly to requests from Lenel’s partners
Provide and maintain high level of support to Lenel’s partners
Support Quality Assurance engineers during certification testing of integrated products
Support tech support group with calls regarding Lenel’s integrated products
Utilize the latest C# / C++ techniques in code development
Produce software documentation for OnGuard SDK
Maintain and update the OnGuard SDK
Troubleshoot and fix defects in OnGuard APIs
Legal

Business Services Market Development Support Specialist Resume Examples & Samples

Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports
Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests
Responds to and resolves basic account calls and/or escalates non-technical issues for all accounts to the Product Sales Support Supervisor
Receives agreements from product sales team and enters the information into databases
Acts as liaison between Sales, Marketing, and IT to provide insight-driven and actionable database query requirements
Maintains current information on Comcast products, services, equipment, and marketing promotions
Conducts clerical research which requires an understanding of departmental programs, policies, and procedures
Researches, processes, and manage customer escalations

Premier Development Support Lead Resume Examples & Samples

Create detailed development guidance artifacts and enrich knowledge base
Perform detailed code reviews
Ensure that reusable solutions patterns are incorporated in the application development
Troubleshoot and provide guidance to critical issues during development
Develop training material working with the PDS team members and manage PDS team
10+ years of development or guidance experience
Architecture skills with UML, SysML, ERD, OOP, BDD, TDD and various SDLC methodologies and corresponding tools
Expertise on latest server side development technologies such as WPF, .Net Runtime, WCF, WF,
Sharepoint, Java, WebSockets, SignalR, MQ, Powershell etc
Client Technologies JS, Angular, Node, TypeScript, CSS3, HTML 5, AJAX and various Mobile and OS platforms
PL/SQL, NoSQL, SSRS, SSIS and corresponding analytical tools
Excellent work attitude, very good analytical and communication skills and the ability to adapt to work

Senior Manager Technical Development & Support Resume Examples & Samples

Technical Development and Support
Represents the needs of the SMA and HFS teams and staff to find innovative solutions to technical challenges that are systemic or arise due to an emerging business need
Manage the customer service provided to end users to ensure that the first and second level support are efficient, effective and timely, and that technical escalations via IT&S and IBM are managed promptly
Assess current operational processes and make strategic recommendations for improvements through policy or development of process and system enhancements
Gain buy-in for recommendations from the Senior Management team to implement operational and technical improvements
Act as the first point of contact when internal staff are seeking operational support and feedback for operational issues and providing technical solutions for new campaigns and initiatives
Leading and executing multiple large and complex technical initiatives throughout project lifecycles, in accordance with business needs as directed. Scheduling resources, conceptualize and define optimal business technical solutions, following business requirements and processes, preparing Requests For Service, conversion and implementation strategies and plans, monitor project progress against technical roadmap and secure co-operation from users and other stakeholders
Establish and lead projects to deal with short, medium and long technical initiatives towards the implementation of comprehensive end to end technical projects in alignment with the bank's information technology strategy goals
Providing technology operational support to SMA and HFS. This support includes, but is not limited to, technical analysis, troubleshooting, process design and optimization, user training, change managements. Develop detailed project, process and user documentation to facilitate all change and technological initiatives
Manage end user, internal, escalated, and VIP communications during critical service incidents and problems; invokes problem escalation procedures to coordinate recovery
Effectively managing and supervising technical teams and/or subordinate staff, by setting performance targets, monitoring performance, and providing feedback including performance appraisals and providing appropriate guidance and coaching. Optimizing the use of resources in order to achieve department goals in accordance with technical requirements. Identify and resolve technical related issues with all stakeholders as necessary
Foster and develop a strong, positive team environment, driving employee empowerment, innovation and a high degree of engagement and technical expertise
Identify and support training and developmental needs of team members
Manage staffing requirements and departmental workloads, especially during major technical initiatives
Exceptional leadership and problem-solving skills
Excellent interpersonal and communication skills, ability to work with all levels of management and staff, both technical and non-technical, clients and vendors
Proven track record of managing high performance teams
Ability to handle multiple simultaneous demands and prioritize work
Self-starters initiative
Post-secondary education with a specialization in computer science is ideal or equivalent work experience
Facility with SQL and VBA required
At least 3 years experience directly managing a technical support group

L Development Support Resume Examples & Samples

Working in the COG Technology team, a global team that delivers applications to the business and other IT teams across the division to automate and improve the efficiency of their processes
Enhancing and supporting existing applications that monitor and control the production environment
Working closely with the team's various clients to deliver projects that meet their requirements
An appreciation of key business drivers and an understanding of the IT impact upon the business
A strong desire for technical excellence
An ability to work in a fast-paced environment
An ability to handle multiple tasks and prioritize effectively
Strong interpersonal skills and be a "team player"
Strong intellect and clear evidence of energy, commercial drive and flair
Outstanding academic achievements, ideally you'll possess a relevant university technology degree or post-graduate qualification
Experience in a financial environment
Very strong & current hands-on expertise with core server-side Java development
Knowledge of the Java language internals, JVM & GC tuning strategies
Experience with JEE extensions particularly for Web/GUI development (Servlets, JSP's, Swing), JDBC, JMS, Web Services
Solid grasp of OOAD, Design Patterns, effective software development methodologies (coding best practices, unit testing, continuous integration, agile & iterative development) and any supporting tools as JUnit, ANT, Maven, etc
Experienced in designing and implementing distributed systems with high concurrency & throughput requirements is desirable
Knowledge of mainstream Java frameworks like Spring
Strong experience with RDBMS (Oracle, Sybase or SQL Server), SQL & SQL Tuning
Experience with GWT
Experience working across all lifecycles of a project from requirements gathering all the way to deploying & supporting applications into production
Knowledge of scripting languages – Python, Perl, etc
4 to 7 years of industry experience

Solution Development & Support Resume Examples & Samples

Manage and configure different IP products in lab following solution design
Install and configure physical and virtulized products
Programing in C/Java/script to automate test and improve test and lab efficiency
Study new technology and support the lab deployment and solution design/verification

Tier Mobile Development Support Engineer Trusteer Resume Examples & Samples

Responsible for customer interactions/communications while being the support liaison between Mobile SDK customer, Product-Management, R&D, Security and Business units
Perform in-depth troubleshooting including remote sessions, reading product logs and dumps, going through product code level to identify and solve complex support issues that were escalated by other support levels
Maintain a low rate of non-bug escalations to development team
Write technical notes and troubleshooting procedures to be used by the entire support organization
3+ years’ experience in similar technical support and/or deployment position – MUST
Object Oriented programming skills and knowledge. Preferably in C++/Java languages
Understanding in the Mobile arena in terms of architecture, applications and security/cyber security
Proven experience with web technologies such as: HTML, JavaScript, CSS, ASP and/or PHP
Vast experience in Windows Desktop/Server troubleshooting. Practical experience with Active Directory, experience with daily Windows IT operations, experience with GPO, batch files & registry, Installation and configuration of Windows desktop applications
Experience in Network topology and troubleshooting in routing, protocols and load balancing. NAT, TCP/IP, FTP, HTTP and SSL
Good knowledge of, Linux and Mac operating systems
Good knowledge with SQL
Troubleshooting capabilities and ability understand flows and provide creative technical solutions
Capabilities of building organized processes and structured formal documentation
Multi-tasking, self-learning, highly motivated and a team player
Fluent English and excellent customer facing and communication skills (both verbal and written)
Software security background
Mobile application development background
Mobile development environments familiarity including application debugging
Experience with Objective-C
Experience in Windows SysInternals / Kernel (KMDF), Debugging Tools, Interrupts & Exceptions, Error Reporting, Dump Analysis, Multitasking/Multiprocessing, WDM and Memory Management

Manager, Solutions Development & Support Resume Examples & Samples

Accountable for employee performance management and ensuring departmental effectiveness and productivity
Managing the development of solutions applications and services on a daily basis
Responsible for software architecture
Responsible for collection, expenditure and/or accounting/financial related work
Managing internal and external developers on a daily basis
Responsible for managing and training a department of approximately eight employees
Managing and aligning development processes and standards across regions
Ensure QA and testing is done appropriately
Managing the operation of solutions applications and services (2nd and 3rd level)
Managing the training of development and support staff
Creating and maintaining budgets for Solutions Development and Support Americas
Managing costs and revenue
Managing continuous improvements for application support processes
Performing all job functions in a safe, healthful and environmentally conscious manner, abiding by all health, safety and environmental rules and regulations as outlined in the company handbook
Performing other duties as assigned
Completion of a University degree
Minimum of 5 years of work related experience
Excellent interpersonal skills with the ability to provide instruction on complex material and support
Superior analytical, evaluative, and problem-solving abilities
Exceptional service orientation
Proven leadership ability
Ability to make decisions and manage change
Ability to motivate in a team-oriented, collaborative environment

AIX Development Support Specialist Resume Examples & Samples

Scripting in C
Handloop
Knowledge and hands-on expertise AIX operating system
AIX / Linux or Unix Generalist with system admin skills

Manager, Credit Development & Support Resume Examples & Samples

Working close with Advisory Desk, Market Heads and Head of Credit to understand and formulate further improvements needed to enhance APAC credit offer and financing ratios
Discussing with Risk Team and elaborate proposal for submission to APAC/HO Management
Communicating with Advisory Desk, Front Office and Risk Team to analyze financial products and seeking special financing ratios on ad hoc basis
Working with HO Credit Sale Support on norms enhancement on regular basis and following up action
Working on Portfolio Stress Testing in liaison with Advisory Desk/Credit Monitoring/Credit Analysts
Assessing together with Market Heads, Advisory Desk and Credit Heads the needs to further enhance WM APAC Credit Offer and discussing with Risk Team to prepare enhanced proposal to be discussed and submitted to APAC Management /Risk IM /HO
Updating new norms and procedures for Credit and doing credit monitoring of complex files
Training of Front Office maximizing credit utilization and credit tools
Degree holder
5 to 8 years of relevant experience in Credit Risk (experience in working in Advisory Desk, Capital Market and Global Equities and Commodity Derivatives preferred)
Solid knowledge of Capital Market products
Solid knowledge of Risk Modelling

Client Development Support Resume Examples & Samples

Work with client data and analytics team for Client Development reporting
Oversee the systematic follow-up on all action points from account plans and client reviews
Supervise client data quality
Produce relevant documentation to be used in regional and global client reviews
Prepare regular reports measuring the performance of the business
Promote the usage of Client Development’s reports and Client Relationship Management’s tools
Maintain the team’s SharePoint page
Manage Client Development’s master files
Analyse the results from external surveys to be distributed to the business
Management, Economics or Finance Graduate or Higher degree
Fluent English is mandatory
An overall understanding and interest of the financial world
Strong interpersonal skills and a structured, methodical approach
Strong practical experience of supporting other junior/senior roles
Strong communication skills, verbal and written
Results oriented with a proven track record of meeting targets
Excellent business relationship management and development skills
Organizationally sensitive and a team player
Passion, tenacity and resilience in an ever changing environment
Strong Excel and PowerPoint knowledge
VBA skills are a plus

Mobile Development / Support Manager Resume Examples & Samples

Bachelor's degree or equivalent work experience
At least 10 years experience with developing and implementing applications
At least 4 years experience with major tasks, deliverables, formal methodologies and disciplines for delivering new or enhanced applications
IT service management (ITSM)
IT systems management
Application Development experience
Application Management experience
Oracle application knowledge
Windows/Unix Server knowledge
Application support knowledge

Software Development & Support Intern Resume Examples & Samples

At-least 1-2 years experience in Java, JavaScript or Python programming
Working on a degree in Computer Science or Engineering major
User Interface Design experience is a plus
At-least 0-6 months experience in Automation /DevOps exposure

CAE Development / Support Analyst Resume Examples & Samples

End-user technical support of CAE software including, but not limited to MSC Patran, Nastran, FEMAP, NX Nastran and Abaqus applications in development and production environments
Perform root cause analysis, debugging problems within the CAE environment and working with the appropriate technical teams to develop, test, and implement fixes to prevent recurrence
Monitor, address, and resolve production CAE environment incidents, service requests, workflows, client install packages, etc., collaboratively with other support teams
Document all aspects of system support such that knowledge is readily shared among all those tasked with supporting CAE instances
Support SIT and UAT with business users as necessary
Provide demos to users as and when required

Software Development Support Resume Examples & Samples

You have a Master degree in a healthcare-related field
You have experience working in a quality system framework. Experience in ISO 13485, ISO 14971 and IEC 62304 is preferred
You have a sense of urgency
You need to involve the right people immediately but you also are capable of following through on defined actions
You like to work cross-functional
You are an excellent problem solver and decision maker
You have working knowledge of reading and interpreting product specifications
Excellent knowledge of English both written and spoken

Intern for Process Development Support Resume Examples & Samples

Assist routine procedures in an efficient manner under supervision
Apply basic scientific principles, technology and regulatory knowledge with guidance
Communicate progress and work in time with supervisor
Follow regulatory and legal requirements as well as BI policies and procedures
Major in analytical chemistry or with related educational background
Basic knowledge of analytical technology and hand on experience in HPLC, GC is preferred
Team work spirit and good communication skill

Product Development & Support Lead-mylan Dublin Respiratory Resume Examples & Samples

Provide leadership to the product development and support team responsible for respiratory product Technical Service activities
Accountable for the ongoing manufacture of development and scale-up batches to identify robust formulations for registration and clinical supply
Ensure the efficient generation of high quality data in support of respiratory product development, clinical manufacturing and commercialization activities. Oversee the team’s input into regulatory documentation & submissions
Act as the interface between the Mylan R+D group and commercial manufacturing ensuring two way communication and information sharing to inform the product innovation and continuous improvement journey
Accountable for delivery of robust products to manufacturing; responsible for ongoing product troubleshooting and technical support
Lead and develop a team of scientists
Responsible for manufacture and approval of development, clinical ,scale up batches in line with required cGMP practices and quality procedures. Accountable for the design and deployment of product control strategies including the identification of critical quality attributes (CQAs) and critical process parameters (CPPs)
Responsible for product oversight to support submissions. Accountable for transfer of manufacturing products, processes and procedures to the Pilot Plant
Analyse and interpret data and work with cross functional teams to identify robust and stable formulations. Generate product knowledge for regulatory submissions and transfer of process to commercial manufacture. Compilation of technical documentation for regulatory submissions
Ensure there are robust and documented knowledge management plans in place for the MDR product portfolio. Act as nominated person for all product knowledge and product related information sharing across the facility. Lead the ongoing product continuous improvement/ trouble-shooting, COGS reduction and NPI agenda across the site and in conjunction with wider R+D group. Act as Product Single Point of Contact (SPOC) for Audit Readiness and participation representing Technical Services
Build product development and support team. Ensure all team members have defined roles and responsibilities and have sufficient knowledge and skills to competently perform their job
Responsible for oversight of development and registration stability batches for regulatory submission. Support ongoing stability programs and review and trend data to support required shelf life
Ensure Technical Services schedule is met by sponsoring operation team and ensuring activities to support submissions and commercialization are executed as required
Member of the technical transfer team , responsible for transferring product knowledge from Technical Services to commercial. Responsible for providing technical product support as required
Perform EHS training and responsible for adhering to appropriate EHS procedures. Ensure the appropriate risk assessments are in place and followed
Relevant Scientific/Pharmaceutical Science Degree,
Pharmaceutical/Life Sciences Masters Qualification Desirable
5-10 years in similar role
Demonstrated team leadership experience

Working Student for Development Support PI Tech Core Platform Resume Examples & Samples

Student (f/m) - preferred field(s) of study: mathematics, IT, natural sciences, technology
Computer skills: Linux, Windows, at least one programming language (C/C++, Java, …) and preferably a scripting language (Perl, Python, …)
Language skills: Fluent in English; Good German skills would be beneficial
Soft skills: good communication capabilities, team player, excellent analytical skills

Development Support Analyst Resume Examples & Samples

.NET software development
IIS and Tomcat automation
Unix and Windows server administration
Cucumber
Ranorex
Associate's or Bachelor's degree in a science, technology, engineering, or math related field or equivalent work experience
Hands-on software development experience (.NET preferred but not required)
Demonstrated ability to quickly learn new technologies

Senior IT Manager Mobile Development & Support Resume Examples & Samples

10+ years relevant experience (full stack development background, including mobile)
Readiness and motivation to direct and manage a large and diverse group or team of IT professionals (e.g. up to 50) focused on complex development, system enhancements, new releases, large-scale applications, projects across multiple product lines, businesses, involving significant scope and complexity
Advanced knowledge of external competition, industry and/or market trends
Experience and natural affinity for providing operational team direction and working autonomously in a management role, and can collaborate effectively with others to establish and execute on common goals

Development Support Analyst for FIS Avantgard Resume Examples & Samples

Will work on complex issues with ES Dev Engineers, PS or client functional support and create program review activities. This can involve debugging programs to determine the exact cause of the problem as well as suggesting program changes
Perform emergency program fixes on client reported critical/urgent programming issues. They will may make a program change on the client’s system in order to get them running and document the change so that Development can make the formal code change to the base code
Assist when available to perform code corrections to client-specific modifications and promote the corrections through to hosted or client’s system
Review technical specifications for Development team
Participate in Scrum Agile projects involving root cause problems
Participate in backlog reduction projects, reducing urgent request
Assist promoting Confluence and documenting processes for an active support model
Will sometimes take the functional or technical task after hour’s phone/laptop/office
Assist the functional teams in training new support analysts (technical overview etc.)

QC Manager, Development / Support Resume Examples & Samples

Bachelors degree and 10+ years of directly related experience
Pharmaceutical based experience
Supervisory/Management experience
Must have a strong drive to succeed, have high energy, detail-oriented and great communication skills

Customer Solution Center Development Support Engineer Resume Examples & Samples

Mechanical Engineering, or Industrial Engineering, or Computer Science (4 Years Academic)
Experience with various H/W and S/W application (and integration), OEMX86 Platforms, Power systems, Network admin
Software experience (Operating Systems and Application loading)
Program Management (Can be academic) (1 year or major project)
Leadership / Communication (1 year)

Senior Development Support Analyst Resume Examples & Samples

Strong subject matter expertise in Java, Unix, Oracle, development, as you prepare to provide clients, team, and/or project team with technical guidance and assist with highly complex troubleshooting/problem resolution
Understanding of BPM is an asset
Strength in identifying root causes and implementing targeted and controlled remediation plans
Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area
Leadership in enhancing knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends, research industry standards, best practices and new innovations, make recommendations
Confidence acting as a reference for team members or busniess partners

Development Support Engineer Resume Examples & Samples

Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
5+ years’ experience in providing helpdesk support to developers
5+ years’ experience in System and Network administration in a medium size organization (100-500). ITIL certification preferred
5+ years’ experience in managing VMWare infrastructure
Proficient in Powershell or other scripting language for IT Support monitoring and automation
Microsoft SQL Server administration
Experience in iSupport is a plus

Development Support Engineer Resume Examples & Samples

Actively monitor application performance and maintaining system up time, while troubleshooting customer reported software bugs from external support teams
Communicate with Customer Care Representative, Field Installation Technicians and Field Sales on resolving and answering escalated technical problems and issues
Detect and diagnose code related issues
Collect and document information about product performance, product application problems and failures
Develop and suggest needed product improvements based on data collected. Will have conversations with Product management to create a better customer service experience
Make improvements to existing product documentation and assist in the development of internal as well as customer training materials
Responsible for resolving the issues as soon as possible while relying on technology/software knowledge
Preferred: Master’s Degree in Information Technology/Networking/Software Development and at least 1 year in a platform/application support or software developer role
At least one-year experience inMicrosoft SQL, knowledge of MySql
At least one-year of experience with basic testing practices
At least one-year experience in .NET development platform and related web technologies, such as: ASP.NET, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP and REST Web Services
Familiarity with Windows server environments; Windows Services, Console Services, Event Logging and Viewing, Cross-Browser Debugging
Thorough knowledge of CRM systems, Salesforce.com (preferred), and coding tools, such as, JIRA/Greenhopper, Tortoise SVB, a plus
Familiarity with Application monitoring tools: AppDynamics, OpsManager and NewRelic, a plus

Manager, WFM Development & Support Resume Examples & Samples

Manages staff responsible for the development, delivery, deployment and/or acquisition of current and future technologies in the Mobile Workforce area
Creates and manages appropriate systems and processes to deliver a quality internal and external customer experience through effective development, operational support, tools, consistent methodology, continuous improvement and metrics
Manages all activities, personnel and technical issues associated with providing technical solutions to customers by identifying, prioritizing and confirming resolution of reported problems and requirements
Proactively understands customer's business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology
Manages phases of approved Technology projects for assigned function including development of business requirements and justification, analysis of potential solutions, and preparation of appropriate project plan and/or purchase requisitions
Collaborates with technology suppliers & vendors in defining and development of technologies to support internal and external business needs
Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives, and key deliverables
Partners with cross-functional departments to manage rollout schedules and technology releases ensuring business needs are supported in all phases throughout the process
Coaches and develops staff to maximize strengths and develop strong, collaborative partnerships within the Technology organization and across business functions. Advises and coaches team members on procedures, technical problems, priorities and standard methodology
Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as sounding board or consultant to aid in the development of creative solutions

Systems Development & Support Specialist Resume Examples & Samples

Production Support as a primary contact to monitor the nightly batch cycle and fixing production issues with-in SLA time frames
In-depth working knowledge and experience in COBOL, CICS, JCL, VSAM, CA7 Scheduler, TSO-ISPF, SDSF, SAR, FTP/SFTP/Connect:Direct, MQ, IBM Utilities, FILE MASTER, INTERTEST, SYMDUMP
Strong analytical, problem solving, multitasking, strategic planning skills and the ability to quickly understand clients’ business requirements
Work individually or in small teams to enhance and support existing mainframe applications
Work with the business analysts to define requirements
Follows the Systems Development Methodology Lifecycle ensuring on time project delivery with the highest possible quality
Design, document, code, unit test and implementation of application changes
Participates in design reviews
3+ years’ experience with TSO, VSAM, JCL, IDCAMS, SORT, FTP, SFTP, Connect:Direct, CA-Interest
3+ years’ experience trouble shooting and monitoring production environments using the above listed tool/programs
10+ years’ COBOL experience with Shaw Systems Retail and Collections application
10+ years’ experience writing and maintaining JCL for z/OS mainframe applications
10+ years’ experience with TSO, VSAM, JCL, IDCAMS, SORT, FTP, SFTP, Connect:Direct, CA-Interest
10+ years’ experience trouble shooting and monitoring production environments using the above listed tool/programs on a z/OS mainframe

Dreamtrips Development Support Specialist Resume Examples & Samples

Assists with administrative functions that are key to the Development Professionals’ ability to deliver on quality and consistent DreamTrips
Responsible for the auditing and processing of proposals in collaboration with a DreamTrips Development Professional who would be accountable for the end-to-end design of the trip
Responsible for loading DreamTrips inventory and pricing into our inventory management system based on contract details and additional details provide by the M&D Team
Conducts quality review and testing of the trip links and launches trips on the site per the scheduled release date and final review approval from the Development Professional
Works cross-functionally within the Travel Products team to create visibility to individual trip demands and minimize risks. This will include analyzing trip booking patterns and trip utilization within their assigned region to create visibility into market trends and equip the M&D team with actionable trip-level insights
Able to interpret the business terms of contracts, preferably travel supplier contracts
Travel industry experience preferred
Able to gather information, compile data and create reports
Able to compose, create and edit written material
Effective communication skills and an ability to act upon instructions with minimal guidance
Proactively able to prioritize business needs
Proficient in Microsoft Office
Detail-oriented, process and deadline driven
A passion for travel
Proficient in English and additional language requirements as identified by regional appointment
Associates Degree or equivalent experience

Software Development & Support Engineer Resume Examples & Samples

Mentoring from pros on the latest tools and techniques in building and maintaining high quality software
Teamwork that will accelerate your growth and multiply your impact
Opportunity to stay fresh and discover new interests as they emerge in the cloud era
LI-JG1

Director, Software Development & Support Resume Examples & Samples

Able to engage at a deep technical level when necessary to effectively assess and resolve architectural and technical issues and to lead cross functional team of technical resources in designing corrective solutions
Manage delivery of multiple ongoing support, enhancement and new development projects
Effectively work with multiple stakeholders including clients and direct operations groups as well as program and project managers
Facilitate resolution for escalated issues and engage necessary technical resources
Monitor SLA activity of CGI's delivery teams and implement corrective measures, when required
Actively facilitate IT staff meetings as well as participate in Operational and Management meetings
Manage issues, risks and prioritizations
Apply CGI quality methodologies across client engagements and identify necessary enhancements
Motivate managers through performance coaching, career planning and educational objectives
Retain top quartile(s) staff
Prepare executive reports and present to Senior Management
Implement new and improve current IT processes, policies, procedures, and workflows
Provide delivery oversight and motivational leadership for teams of more than 20 members,
Minimum 15 years of direct management experience and prefer at least 5 years of leadership experience in IT
History of successful execution and delivery of application development projects
Ability to focus on both development activities as well client needs
Able to engage at a deep technical level to effectively assess and resolve architectural and technical issues and lead cross functional teams of technical resources in designing and implementing corrective solutions
Strong diplomatic, collaborative, writing and verbal skills
Operations experience with demonstrated abilities leading application development and support
Health Insurance
Motivating
Problem Solving/DecisionMaking

Software Engineering Development & Support Resume Examples & Samples

Development and testing of specific pieces of functionality
Design/development of software applications, project prototypes, proofs of concept and client demos
Reviewing designs and code output from development team
Interface with other technical and functions groups within the project
Adherence to project and team standards for coding and testing each unit of work
Assist teammates with assignments as needed to ensure the entire team meets its deadlines
2+ years Development or Support Experience in programming, testing and/or configuration

Student for Trace & Debug Development Support Resume Examples & Samples

Improve the analysis capabilities with data visualization in 3GPP 2G/UMTS/TDAS/LTE Protocol Stack
Develop and maintain Trace & Debug tools for 3GPP 2G/UMTS/TDAS/LTE Protocol Stack
Enhance and maintain modules/components in 3GPP 2G/UMTS/TDAS/LTE Protocol Stack
Develop and run host tests
Analyze and resolve reported defects
Look for improvements
Experience with software development using C/C++
Some experience with Matlab, Javascript and Java would be good as well
Familiar with Unix
Very strong analytical and problem solving skills
Fluent in English both written and verbal

Somalia Team Building & Professional Development Support Resume Examples & Samples

Understands and applies fundamental concepts and principles of a professional discipline or technical speciality relating to the position
Possess basic knowledge or organizational policies and procedures relating to the position and applies them consistently in work tasks
Current Accreditation with the International Coach Federation
Advanced Certification from an ICF-recognised coaching school
Minimum 10 years’ experience in facilitation, training, coaching and mentoring within the relevant topic areas
Excellent analytical and writing skills
Experience as lead facilitator in similar assignments
High level of proficiency in computer systems, internet navigation and various office applications

Development Support Analyst for FIS Avantgard Resume Examples & Samples

Learn and understand functional and technical details of Enterprise Solutions common and client-specific components as deployed with FIS Quantum treasury application, particularly as related to processing of import/export of rates, General Ledger data, deals, transactions, and payments
Investigate and analyze live client reported application issues related to technical integration or system configuration of Enterprise Solutions components
Assist with debugging, code corrections, system configuration, data updates, and deployment of modification to client or internally hosted production or test systems
Coordinate with client support as a member of an agile development to manage priorities and backlog, escalating issues, as necessary
Monitor and update open tickets in Service Desk Application to correctly report status of issues
Provide technical expertise and training to functional support analysts
Assist with internal technical documentation and knowledge base management
May be required to provide after hour technical support
Strong analytical, design and problem solving skills
A focus on providing customer service with a professional manner to both internal and external clients
General IT knowledge of the following

Financial System Development & Support Analyst Resume Examples & Samples

Develop an in-depth understanding of Concentrix's and Synnex Hyve’s Sage ERP X3 systems in order to support the on-going implementation requirements of the business
Regular review, planning and delivery of server optimizations and load balancing for Sage and Microsoft SQL Servers
Evaluating business requirements specifications to determine optimal delivery of custom developed Sage X3 solutions to demanding deadlines
Maintaining and adhering to SDLC, compliance documentation and change management processes
Liaise with existing vendors to ensure the integrity, efficiency and security of the company’s Sage X3 ERP information and reporting systems
Provide 2nd line technical and application support for all global users for both Concentrix and Hyve businesses:-
At least 3 years proven detailed development and technical delivery experience of Sage ERP X3 in either an end user or, vendor or business partner roll
Comprehensive knowledge of the full Sage X3 ERP suite
Appreciation of Sage X3 localizations and legislation functionality
Experience is customization, configuration and parameterization of Sage X3
Experience in development of data conversion, extraction and integration tools
Ability to use latest MS Office toolsets

Senior MSP Development Support Analyst Resume Examples & Samples

Shares in developing effective configuration management strategies and solutions for existing and new products
Coordinates, facilitates, manages, controls scheduled and approved change windows for product release and infrastructure maintenance windows
Participates in change management reviews, confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs
Works with all parties to resolve change-related scheduling conflicts according to established practices
Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other BKFS and client organizations
Ensures proper archiving of software application releases
Analyzes the software development lifecycle for process improvements and automation opportunities
Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs
Administers and supports third party source, version control, build, and distribution tools
Administers and maintains source code repositories stored within software configuration management tools (e.g., CA Software Change Manager (aka Harvest), CA Endevor, and Microsoft Team Foundation Server)
Performs software integration that includes building/compiling source code and documenting software build/compile process
Troubleshoots internal software automation tools and utilities
Assists with testing and implementation aspects of development projects including installation, configuration, and customization of internal software and utilities
Assists with troubleshooting interfaces to change control and defect tracking systems
Performs application conversion, configuration, and release deployment duties
Maintains all internal documentation
Provides assistance and training on source code management processes, procedures and tools
Supports internal customers by responding to help desk calls, performing night on-call activities as requested, and completing service requests related to version control, software development lifecycle management, and build management, distribution and deploy management
Demonstrated technical aptitude and ability to think and solve problems creatively
Proficient troubleshooting skills
Ability to effectively collaborate and communicate with others
Ability to multitask, prioritize tasks, and quickly adjust in a rapidly changing environment
Ability to respond to requests under tight deadlines in a dynamic working environment
Must be customer focused, well organized, self-motivated and self-directed
Proficient analytic, organization, and communication skills
Demonstrated understanding of source code management concepts and/or software development lifecycles
Familiarity of standards and best practices relevant to the information technology industry (e.g., ITIL, COBIT, CMM)
Knowledge of basic problem resolution and escalation practices
Knowledge of operating system, security, and database software
Experience with object oriented and structured programming languages
Knowledge of release and configuration management tools (e.g. CA Software Change Manager (aka Harvest), CA Endevor, and Microsoft Team Foundation Server)
Knowledge of current MSP development mainframe coding and promotion practices required
Proficiency in COBOL, JCL, REXX CA Librarian, RDZ, DB2 required
Maintain current Promotion Process – a mix of COBOL modules with DB2, Rexx maintenance, JCL maintenance
Monitor all Standard and Priority promotions. Assist developers, managers and business analysts with promotion request and approval issues. Schedule monthly submission of the monthly standard MSP code via Service Desk. Create annual schedule for ZEKE scheduled promotion events. Work with auditors regarding promotion process procedures and security
Maintain IT Process – FM Cycles and compares; Difference assessment and assignment
Maintain capture of Production client cycle data for IT cycle purposes. Execute FM cycles and compares. Assign IT diffs to developers. Provide developer support for IT diff research and resolution
Mass Install Process – a mix of COBOL modules, rexx maintenance, JCL maintenance
Gather enhancements from Development that require mass install each month. Provide installing developer with required research and implementation data. Execute monthly mass install. Update Standard PCR and MPD test base tran data
Create and maintain RTC utilities to build and MSP programs

Research & Development Support Technician Entry Level Resume Examples & Samples

Support marketing requests for samples (bakery items as well as candy items) within lead time
Provide support to the R&D Manager in project research, data collection, and reporting
Assist with experiment execution and documentation
Opportunity to conduct and document some research as assigned by the Manager of R&D
Develop PowerPoint presentations, charts, reports and other types of correspondence and communication materials if the need arises

Sw-engineer for Development Support Mindsphere Resume Examples & Samples

You are providing technical versed, prompt and friendly service to our customers
You are responsible for announced incidents that are created, handled, documented and categorized by Development Support
You make error analysis, incident handling and troubleshooting in close cooperation with R&D
Coordination of escalated Service-Requests is part of your job
To our customers you are “Single-point-of-contact” for handling incidents
You will moderate online user forums / user groups e.g. for MindSphere SDK and MindConnect Lib
You are assisting the MindSphere Product Management by gathering customer requirements and ideas for improving MindSphere
You have an Master / Bachelor degree in computer science or information technology
You have several years work experience in Software development or Customer Support
You have programming knowledge in Java, Java Script, .Net, C++, REST-interfaces and experience in developing Web applications
You have well-funded knowledge of different operation systems (e.g. for embedded devices) and networks (e.g. TCP/IP, HTTPS, Proxy, Gateway, Router)
You have knowledges in automation technology (e.g. S7-1500, SCL, TIA-Portal)
You spoke German and English fluent
You have communication and analytical skills and be pro-active and customer-oriented

It-specialist for Development Support Mindsphere Resume Examples & Samples

You are providing technical versed, prompt and friendly service to our customers
You are responsible for announced incidents that are created, handled, documented and categorized by Development Support
You make error analysis, incident handling and troubleshooting in close cooperation with R&D
You coordinate escalated Service-Requests is part of the job
To our customers you are “Single-point-of-contact” for handling incidents
You moderate online user forums / user groups e.g. for MindSphere SDK and MindConnect Lib
Assisting the MindSphere Product Management by gathering customer requirements and ideas for improving MindSphere is one of your tasks
You have an apprenticeship in computer science or information technology
You have several years work experience in Software development or Customer Support
You have programming knowledge in Java, Java Script, .Net, C++, REST-interfaces and experience in developing Web applications
You have well-funded knowledge of different operation systems (e.g. for embedded devices) and networks (e.g. TCP/IP, HTTPS, Proxy, Gateway, Router)
You have knowledges in automation technology (e.g. S7-1500, SCL, TIA-Portal)
You spoke German and English fluent
You have communication and analytical skills and be pro-active and customer-oriented

Development Support Engineer Business Intelligence Resume Examples & Samples

An excellent university degree (bachelor, diploma, master, PhD) in computer science or related fields like software engineering, physics or mathematics. Similar qualifications are welcome as well
Experience with OLAP and analytics or the Business Intelligence domain
Experience in SAP Business Intelligence, BEX and Design Studio, SAP BW, BEx and SAP HANA
Programming skills in Java, HTML5, JavaScript and CSS
Experience with customer projects
Intercultural sensitivity: interaction with customers worldwide is required
Very good German and English, both spoken and written – additional languages would be a big plus
Project Management (PMI) certification would be a plus
We encourage professionals with 7 or more years work experience to apply for this position

Support Engineer ByD Development Support Resume Examples & Samples

Handle customer issues independently on time and with quality
Communication with customers and partners in order to identify, understand and solve product-specific problems
Ability to work in a global team across locations
Follow SAP product standards applicable for application development
Excellent Object Orientated Programming Skills
Fluent English, written and oral
1-2 years software development experience
Self-motivated, self-driven, curious, open minded, resourceful and flexible with the ability to learn quickly
Experience in ABAP Development with SOA Architecture an advantage
Profound knowledge of ABAP OO is a strong advantage
Experience in agile development is a plus

Marketing & Proposal Development Support Resume Examples & Samples

Develop and implement proposal directives and other opportunity response plans and monitor progress
Develop draft sections of sales documents, including original writing, that communicate Jacobs' value and support the sales message
Conduct appropriate internal/external research and respond to internal requests for information

Development Support Engineer Resume Examples & Samples

Purchase all hardware, software, peripherals, and components and needed
Provide all three levels of help desk support for all of R&D across all sites
Manage and implement anti-virus software
Provide server room administration; ensure electrical, cooling, backup power, racks, networking are monitored and maintained, and work with facilities or vendors as needed
Manage software licensing, including MSDN account maintenance
Ensure that all networking, cabling, ports, wireless, VLANs, and VPNs are functioning, working with applicable resources to resolve problems
Maintain virtual environments (vCenter and ESXi)
Handle multi-boot drive creation and maintenance
Purchase, set up, and maintain lab equipment, including high-res monitors
Provide asset tracking of all IT equipment

OTM Development Support Resume Examples & Samples

The OTM Technical or Functional Specialist will be working with company business partners to analyze business issues and requirements and recommend and implement Transportation Management solutions based on Oracle Transportation Management (OTM)
Be a critical member of the North America Transport Management Support Team, interacting with local, regional and corporative support teams
Configure, test and document business requirements
Work with the OTM users to identify and implement solutions to increase automation, usability, and otherwise improve the business’ OTM solution
Assist new implementations and rollouts of OTM with regional implementation teams
Proven experience with OTM design and configuration of agent workflow, rate configuration, itinerary, lanes, screen set, and master data set up such as users, locations, and equipment
Knowledge of OTM database structure
Self-motivated, goal orientated achiever
Available for international travel

Development Support Engineer / Consultant Resume Examples & Samples

Setup, administer, support and maintain the R&D facilities computer systems, including servers, storage, networking, workstations, notebooks, related software and record keeping of activities to ensure data safety, system security and system stability
Responsible for System Design and system implementation of all hardware requests
Data backup and restore for infrastructure equipment or as requested
Maintain multiple domains and as many testing domains as needed
Purchasing of all hardware, software, peripherals and components and needed
Provide all 3 levels of Helpdesk support for all of R&D across all sites under our control
Anti-Virus management and implementation
Server room administration: Ensure electrical, cooling, backup power, racks, networking are monitored and maintained, work with facilities and/or vendors as needed
Software licensing including MSDN account maintenance
Ensure all networking, cabling, ports, wireless, VLAN and VPN are functioning and work with applicable resources to resolve
Maintain Virtual environments (vCenter, ESXi)
Multi-boot drive creation and maintenance
Lab equipment: purchases, setup and maintenance included high res monitors
Asset tracking of all IT equipment
Bachelor’s Degree in Computer Science, Computer Engineering or related discipline
5+ years’ experience in providing helpdesk support to developers
5+ years’ experience in System and Network administration in a medium size organization (100-500). ITIL certification preferred
5+ years’ experience in managing VMWare infrastructure
Proficient in Powershell or other scripting language for IT Support monitoring and automation
MS in Computer Science
Microsoft SQL Server administration
Experience in iSupport is a plus

Development Support Engineer Resume Examples & Samples

Purchase all hardware, software, peripherals, and components
Manage and implement antivirus software
M.S. in computer science
SQL Server administration experience
Provide all three levels of Helpdesk support for all of R&D across all sites

Professional Development Support Specialist Resume Examples & Samples

Knowledge and experience working with professional development registries and/or web-based data systems
Strong interpersonal skills and ability to communicate effectively via phone, in-person, and with the use of technology
Strong thinking, problem-solving, and decision-making skills
Ability to adapt and integrate changing needs responsibilities, policies and procedures
Experience writing procedures, handbooks and general communications documents
Ability to organize, prioritize and complete multiple projects, with accuracy
Proficient with Microsoft Office Suite applications
Demonstrated accountability, responsiveness and willingness to learn
In-depth knowledge of the early learning field and DEL's involvement and responsibilities in supporting early learning professionals
Fluent in written and spoken English/Spanish languages
A letter of interest clearly describing how you meet the QUALIFICATIONS listed
A list of at least 3 professional references including names, professional titles, and current phone numbers

Applications Development Support Resume Examples & Samples

Assist business groups to develop understanding about their operations and technology solutions to streamline work
Assist IT team members determine appropriate application deliverables suited to application business
Perform analysis and implement various applications and provide support to the lead and regional LMS Shared Service Center and other business units
Monitor all applications its execution and sustain full proof processes in lines of business needs
Provide assistance to helpdesk members and other customers to secure easy and timely assistance in organization for all levels
Maintain knowledge on all technologies and architectures tools, which provide application-based solutions
Coordinate with various departments within LNO IT related units including development department, technical department and customer service
Coordinate escalations and resolution of issues related to level 3 or hosting support needs, enabling clear and constant communications with teams located in different regions
Sustain and develop all technology trends, which help in application development by participating in lectures, conferences and trade publications
Administer all implementation issues and generate short-term resolution, as well as long-term preventive measures for development
Coordinate with other departments and perform assessment and execution of new technologies, outputs and tools used in the development area pertaining to application
Bachelor degree - Computer Systems, Industrial Engineer or related field
1-3 years of experience in customer service type or IT support jobs
Experience / knowledge in

Cancer Registration System Development Support SME Resume Examples & Samples

Provide ongoing technical support for customers using key Registry Plus tools (Abstract Plus, Prep and CRS/TLC Plus, Registry Plus online help and Registry Plus Utility programs), as well as all Collaborative Stage Data Collection System (CS) conversion utilities and programs
Develop tools and methods to streamline support for customers using CS and Registry Plus Online Help
Perform software analysis, interface design, and testing; including performing application review and providing specifications to programmers, generating usability testing materials and collaborating with usability engineers and programmers to incorporate usability testing results
Develop specifications for national cancer reporting standards, contributing to design of new modules, and performing problem identification and resolution testing as needed
Generating software system documentation, user training materials, software manuals, and context-sensitive online help for the various Registry Plus applications
Provide training at NPCR-sponsored workshops and presentations at national conferences and other meetings as required, and providing software demonstrations as required
Maintain a national cancer community presence and leadership role via regular participation in various North American Association of Central Cancer Registries (NAACCR) committee teleconferences, contributing towards decision-making regarding implementation and enforcement of national cancer reporting standards
Provide subject matter expertise in population-based cancer registry operations in the areas of: registry operations, data flow, data collection, data editing, quality control, auditing for accuracy/completeness, applicable standards for coding and classification, registry software systems, and CS
Develop and maintain Registry Plus Online Help, a reference resource combining the content of major standard coding manuals published by, for example, the National Cancer Institute and American College of Surgeons, into a single HTML help system with a combined index, full-text searching, and hyperlinks within and between manuals
Analyze and reformat content of standard manuals into HTML as updates are issued at least annually
Use Adobe RoboHelp to maintain and compile the online help versions of manuals
Use Microsoft Access to maintain control table and pick lists for the software products
Serve on Mapping Team, Informatics Team, and CS Technical Advisory Panel for the CS project, the North-America-wide system for collecting standardized data on extent of disease and stage classification for reported cancers
Develop code sets for new data items
Develop conversion specifications when the system is revised
Consult on design and implementation of special studies as needed, especially with establishing code sets and modifying Registry Plus products to meet study requirements
Participate in collaborative work with other agencies and organizations to standardized data, for example, by sitting on standing NAACCR committees
Actively participate in Developers Meetings and contributes to the feature sets for enhancements of Registry Plus products
Prepare both technical documentation for customer-based IT support staff and training materials for end users of Registry Plus products
At least 25 years of experience in the areas of cancer surveillance methods and standards for cancer registry software development and implementation including requirements development, testing, documentation, and training of users
10 or more years of experience with cancer registry operations and software with a bachelor’s degree (8 years of experience with Masters), including at least 5 years at a central cancer registry with major focus on registry operations, software or system solutions, and data quality assurance, and at least 3 years with a nationally focused cancer surveillance system; 5 or more years of experience with the CDC Registry Plus suite of software
Subject matter expertise in the areas of classification of diseases, cancer staging and treatment, and coding systems and standards, for development of data collection tools for ongoing and special projects, such as the multi-agency Collaborative Stage system, special studies of comparative effectiveness, and mapping data elements from pathology reports onto cancer registry data elements
Subject matter expertise in cancer registry operations, automated central cancer registry functions, and cancer data standards; ability to analyze complex problems in areas of expertise and provides organized and effective written recommendations to decision makers, with attention to both technical and political ramifications of proposed solutions
Subject matter expertise, analysis skills, and writing skills to create software program specifications and user documentation
Certified as a CTR; knowledge of health applications and software development processes; extensive experience with documenting software functionality development of context-sensitive help, developing materials for and conducting user training, and providing technical support
Outstanding oral and written communications skills for conveying highly technical medical and IT information to diverse audiences, such as cancer registrars; software programmers and analysts; physicians, including pathologists and clinicians; and program administrators
Exceptionally well-developed analysis and writing skills, including ability to organize complex material, propose solutions, and craft appropriate documents in multiple styles to meet different requirements and audiences
Experience with relational database packages such as Microsoft Access; experience with SQL, including designing SQL queries and scripts; experience with RoboHelp online help authoring software
Experience with data quality assurance activities, generation of reports, and electronic submission of data sets to governmental agencies and other national and international organizations; Proven history of analyzing, summarizing, and publishing program, research and surveillance results and technical documentation
5 years of experience developing technical documentation, including documentation for software applications in the form of training manuals, online
HTML

Sales Development Support Manager Resume Examples & Samples

Managing output of the Sales Development Project Managers and ensure quality product/initiative is delivered
Translating marketing programs into sales execution activities in an effort to support Consumer and Business Banking sales targets
Coaching and managing a team of colleagues responsible for the creation of sales tools and initiatives
Serving as liaison with key leadership in Marketing and the Consumer Finance to drive forward changes to impact sales performance of our frontline colleagues
Developing and coordinating a fully integrated sales campaign working with the appropriate partners – program content, contests, sales tips and tools, job aids and sales aids
Acting as a subject matter expert and advocate for Consumer & Business Banking in the creation of sales tools and support
Driving continuous improvements to deliver better productivity and customer satisfaction

Summer Intern, Development Support Engineer Resume Examples & Samples

Responsible for providing product support to users of the Commerce Cloud's platform. Supports and contributes to the growth of best practices for delivery of Commerce Cloud's support services
Manage individual product issues to resolution
Act as customer advocate
Identify customer needs and cultivate a relationship with the customer to generate more business for Commerce Cloud's
Experience providing web development support is highly desirable. Familiarity with development IDE's such as Eclipse
Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
College degree strongly preferred

Development Support Analyst Resume Examples & Samples

Work experience in a reporting and analytics or system support or development team preferable
Prior experience working in an International environment preferable
Excellent English language skills are a must

Software Development Support Resume Examples & Samples

Experience with RPE OR IBM CLM tools such as Rational Quality Manger and DOORS Next Generation, OR, software development, OR scripting experience
Experience working in a multi-site Enterprise environment including facilitating cross organizational solutions in response to diverse objectives
Self-directed with demonstrated ability to organize and provide technical leadership for a diverse (both geographic and technical) team
Team building and motivational skills; able to develop and maintain working relationships at all levels of the organization – including customer, program, and internal stakeholders
Excellent written and oral communications skills including presentation and negotiation skills, preparing management level briefings and summary explanations
Experience with RPE
Detailed working knowledge (including day to day use on a program) of Requirements Management, Architecture/Modeling & Design, and IV&V Tools (e.g. DOORS, Rational Team Concert, Rational Quality Manager, Rational Rhapsody)
Experience with Integration, Verification, and Validation, as well as Requirement Management and other System Engineering practices, tools, and methods
4 year college technical degree or equivalent work related experience

Analytical Development & Support Lead-mylan Dublin Respiratory Resume Examples & Samples

Provide Analytical Development and Support leadership for Technical Service with Mylan Dublin Respiratory, MDR
Act as the analytical point-contact for Technical Services
Accountable for the validation and/or transfer of robust analytical methods and material science characterization techniques at MDR
Ensure the generation of high quality analytical data in support of respiratory product development, clinical manufacturing and commercialization activities
Act as the analytical interface between the R&D group, external CMOs and MDR ensuring two-way communication and information sharing
Responsible for analytical troubleshooting, investigation and technical support to QC
The ideal candidate will be a qualified, experienced analytical professional with a proven track record of success,
Greater than 5 years relevant experience in the pharmaceutical industry with extensive experience of analytical testing demonstrating excellent knowledge of analytical testing techniques
Competence in the use of LIMS, empower, And UPLC
Experience of working in an HPRA, MHRA or FDA accredited laboratory and presenting information to relevant auditors
Experience in using LIMS , Empower and Trackwise
Knowledge and expertise in reviewing and interpreting analytical data and providing guidance to QC and Quality on the interpretation of the data
Experience in the compilation of technical documents including SOPs, stability and method development and method validation protocols and reports, test methods and specifications for routine operations and regulatory submissions
Having been involved in multi-site transfers of complex methods, development and continuous improvement of methods and organising a team of analysts to complete the transfer is preferable
An ability to work flexibly in a changing environment. An ability to multi-task, good attention to detail and priority management essential
Experience of direct and virtual team/ people management
Ability to communicate across all levels of the organization
Proficiency in speaking, comprehending, reading and writing English is required
Knowledge and experience of inhalation testing
Experience in management of stability programs for the EU and US markets
Participation in analytical technical transfers

Development Support Student Intern Resume Examples & Samples

Clear the current backlog of bugs with the third-party CAD exchange
Be enrolled in an accredited four-year engineering program and will
Be enrolled in an accredited four-year engineering program with a

Junior Development Support Internship Resume Examples & Samples

Support development of the IT project
Build and maintain platform solutions
Test solutions and report platform defects

Sterling Development / Support Resume Examples & Samples

Over 7+ Years of overall experience. With least 3+ years in supporting e-commerce applications. 1-2 years of sterling exposure is highly desired
Ability to handle high pressure situations and come up with quick stop gap arrangements for reducing business impact
Need to lead teams effectively and forsee potential issues or risks. Proactively communicate health / status of the sterling application to key members of the business
He/She Will be leading a team of Sterling consultants who are located at onsite and offshore. The lead will need to ensure that the ticket SLAs are adhered to at all the times

Product Development Support Engineer Resume Examples & Samples

Work with each of the Design and Development teams (DSE, Product Expert, CAE, NVH, Acquisition, and Design) to help them drive improvements in the process efficiency and effectiveness while learning how each of these teams functions
Setup meetings with process stakeholders and develop action plans for improvements for the D&D teams
Work with D&D team and BTC team to drive improvements in inter-team communications to improve effectiveness of both teams
Provide training to PDL/PML/D&D team members on overall Design and Development process
Work with D&D team to drive VA/VE activities to completion
Develop skills to be able to
Automotive background with a Bachelor’s Degree in an engineering discipline, or Master’s Degree in Engineering
Strong communication (verbal and written) and problem solving skills
Minimum 5 years of professional (automotive) experience
General automotive knowledge and Tier I or OEM engineering experience
Strong teamwork sense
Minimum language skills: English

Manager, Epic Systems Development & Support Resume Examples & Samples

Integrates, coordinates and plans resources to achieve strategic goals via the management of clinical and administrative systems
Organizes, manages and develops project team resources in order to effectively meet project commitments and business objectives
Forms interdisciplinary project teams consisting of IT professionals, physicians, nurses, patient care administrative and technical staff to select and implement major clinical information systems
Manages the design, acquisition, implementation and evaluation of administrative and clinical information systems
Integrate evidence-based medicine & practice and clinical guidelines into informatics solutions
Develops and implements educational strategies to promote understanding of the information system life cycle
Assesses the need for and implements revision or development of policies or procedures as the system design evolves
Incorporates regulatory requirements such as Value Based Purchasing, public reporting, CMS, Joint commissions and NJ Department of Health and Senior Services into the clinical system
Projects resources required for system implementation and support
Ensures the daily management, coordination, development, selection, and operation of applications software services within HUMC and among HUMC and its on-campus and remote patient care facilities
Manages daily operations of CSA I and CSA II resources
Provides consultative services to customers and information technology teams as to workflow processes and technological solutions
Develops and presents oral and written communications to organizational leadership
Manages and approves system, operational and departmental documentation, including policies and procedures
Synthesizes integrated workflows to improve procedures and process redesign
Manages complex projects with minimal guidance
Prepares cost analysis
Advises the Director of the impact of new applications technology and its cost-effective deployment within the department
Provides on-call support for clinical applications
Acts as resource for CSA II & CSAI
Adheres to the standards identified in the Medical Center's Managerial and Organizational Competencies
Master's degree, 2 years clinical experience and 3 years Information Technology managerial or administrative experience
Evidence of design of complex clinical systems
Evidence of implementation of complex clinical systems
Evidence of maintenance of complex clinical systems
Advanced technical consultation and support
Design specifications of complex clinical systems

Development Support Specialist Resume Examples & Samples

Work in a cross-functional and multi-location implementation team
Get familiar with the full stack of UI applications (including backend/data integration), resolve issues and support/guide others in resolving issues
Ensure fast troubleshooting, resolution, root cause analysis and improvement measures in case of incidents
Drive customer communication during critical events
Work closely together with others and shares expertise to ensure product success
Show initiative to better shape our development support process
Own the process and ensure proper execution together with the other people involved
BS (MS preferred) in Computer Science or related field
Understanding of development and customer support processes
Knowledge in the development of client-side applications and Web frameworks with JavaScript, HTML and CSS
Flexibility and willingness to learn new subject matters quickly
Excellent team player, with strong communication skills, passionate about his/her work, self-motivated and driven
Very good skills in English both written and spoken
Experience in customer/development support
Practical experience in Web UI development, testing and support
Experience with an existing JavaScript framework
Testing/development/troubleshooting experience with different browsers (IE, Firefox, Safari, Google Chrome)
Testing/troubleshooting experience on mobile devices is considered an advantage

Head of Account Development & Support Resume Examples & Samples

Provide professional demonstrations, product consultancy and support to clients and any other relevant internal and/or external stakeholders
Ensure all competitive information is relayed back to the relevant product owners and UAE Sales Management
Suggest to Develop scripts and customised rules, for customers, on a consultancy basis
Maintain a high standard of account management by providing active support along with achieving customer satisfaction and retention of the assigned account portfolio, with the Head of Account Management
Work with the Head of Account Management and Sales Management team to run and promote Customer focus days. Attend Travelport Trade Shows and Corporate Event Days where appropriate
Communicate effectively with other departments to ensure support strategies are understood and supported by colleagues
Minimum of three years travel industry experience and preferably some key account support experience
Experience with a GDS system is essential. Furthermore must possess an excellent level of technical awareness
Good command of English in verbal and written form are essential and Arabic is preferable
Customer relationship management experience preferred
Ability to analyse and take ownership of customer issues
Ability to manage multiple priorities and flexibility deal with a changing environment
Good planning and project management skills
Key Measures
Achievement of business results and personal targets
Customer Satisfaction (ie; Net-Promoter) +25% per Travelport 2020 objectives
Working Relationship (e.g., external customers, suppliers; internal customers, staff managed)

Systems Development & Support Resume Examples & Samples

Maintain and develop Trak2 Specification and data based reports to support strategic decision making
Maintain and develop internal systems to support quality, validation, efficiency and continuous improvement activities
Maintain and develop data reporting solutions to support business processes, internal business and customer reporting requirements
Contribute to systems testing, implementation and quality assurance activities to support the activities of the group
Contribute to systems business analysis, requirements gathering and enhancement specification to support the activities of the group

Product Development Support Internship Resume Examples & Samples

Supporting the manager to monitor output, deadlines and requisition raised by the ECB working group
Drafting statistics in relation the different Monte Titoli business area
Drafting annual survey as requested by several International Organization
Analyzing market trend in post trade area
Master Degree in Economics\Management Engineering
Fluency in both spoken and written English
Team working attitude
Precision
Flexibility to cover shifts
Knowledge of Microsoft Office Package

Software Development & Support Intern Resume Examples & Samples

At least 1 years experience in Java, JavaScript or Python programming
Basic User Interface Design experience
At least 6 months experience in Automation/DevOps exposure

Client Development Support Technician Resume Examples & Samples

Progressively build up knowledge of the applications required
Be able to provide functional support of the applications, applying best practices to maximize service delivery
Highlight and formalize process improvement opportunities
Build, analyse and execute test plans/test cases
Creation of test reports ( KPIs)
Work closely with Information technology in order to solve and find the best solutions
Creation and update all Training documentation
Manage email inboxes

Software Development Support Engineer Resume Examples & Samples

A broad technical curiosity with proven technical understanding
Technical background in web related technologies with HTML, JavaScript and CSS
Experience with Git or other source control systems is a plus
Knowledge and some experience with Angular, AngularJS or TypeScript is a plus
The ability to communicate clearly and positively through written and spoken English

IT Development & Support Coordinator Resume Examples & Samples

Handle development tasks using Java, SQL and ETL tools
Provides technical expertise on data exposure and delivery requests
Employs industry standard best practices for integration patterns
Involved with the review and submission of all solution designs
Implement tools and practices in order to foster a more collaborative work environment
Document existing processes for monitoring and support purposes
Ensure proper and fluent communication between App Support and development teams

Manager, Applications Development & Support Resume Examples & Samples

Oversees the administration, maintenance and support of the company's EMR billing as well as other non-patient and financial systems outside of Epic. Responsible for planning and oversight of implementation of new modules or systems as business needs change
Supervise FTEs and Consulting Staff
Serve as an expert, senior-level manager with advanced expertise in at least one of the following: revenue cycle, financial reporting, and systems integration
Participate in the development of company policies and document processes as they relate to our business systems
While always exhibiting a professional demeanor, works collaboratively with business partners and other IT units even under stressful conditions
Thorough knowledge of software applications, communication skills, and problem solving orientation
Lead large and dispersed project teams and is accountable for the results of assigned teams
Define and recommend standards, methodologies and techniques around software development and quality assurance
Establish policies and procedures and implements best practices
Interpret internal and external business issues and recommend innovative solutions or best practices to solve the most complex or non-standard problems
Implement IT standards and strategies and complex business needs to guide well-informed decisions
Function independently, receiving high-level and/or strategic guidance from IT leadership or business leadership; able to self-direct, plan and executive projects
Manage professional employees and/or contractors who implement and support application software
Recommend business priorities and solutions to problems
Develops and advises business units on options and risks / customer relationship management / service level agreement management
Contribute to the execution of the technical roadmap of key programs and initiatives
Improve the application team’s technical capabilities by establishing best practices, coaching/mentoring team members and recruiting new employees
Accountable for a significant group of users/customers and works with user groups to solve business problems and develop strategy with available technology
Bachelor’s degree in Information Technology, Business Management or related field required. MS, MA, MBA, or MHA preferred
Progressive management and/or supervisory experience or related experience
4+ years hands-on experience with direct responsibility for managing multiple applications
Past experience hiring technical team members - preferred
Experience in leading healthcare business applications selections, implementation, and tracking projects to successful execution
Experience in preparing and managing budgets and writing and implementing department policies and procedures required
Strong interpersonal communication skills are required
Must have experience in healthcare revenue cycle management, technical knowledge (firm grasp of how IT areas function and interact), and Epic experience

Client Development Support Analyst Resume Examples & Samples

Work with client data and analytics team for Client Development reporting
Oversee the systematic follow-up on all action points from account plans and client reviews
Supervise client data quality
Produce relevant documentation to be used in regional and global client reviews
Prepare regular reports measuring the performance of the business
Promote the usage of Client Development’s reports and Client Relationship Management’s tools
Maintain the team’s SharePoint page
Manage Client Development’s master files
Analyse the results from external surveys to be distributed to the business

Origin Development Support Resume Examples & Samples

Find and report bugs/defects to Development
Maintain the Quality Assurance pipeline from feature creation through to release and continued enhancement
Create and follow Test Plans and Verifications based on feature documentation
Provide Qualitative feedback regarding the product
Task and ticket tracking through a JIRA database
Attend Daily Scrums/Meetings
Maintain Bug Database in DevTrack, JIRA, or Asana
Follow up with development and testing partners to ensure bugs are being logged and resolved
Strong attention to detail, able to identify errors
Understanding of the role of Quality Assurance in the software life cycle
Previous experience using a digital distribution platform (Origin, Steam, Battle.net, etc.)
Strong command of Jira, Bugzilla, DevTrack, DevTest
Strong communication skills, ability to seek out information
Able to understand and speak to both a technical and non-technical audience
Previous exposure to Mobile Design
Previous exposure to Content Management Systems and Automation Systems
Willing to push themselves to learn outside of their comfort zone

FUT Systems Development Support Resume Examples & Samples

Strong understanding of software development life cycle, practices and software engineering methodologies and their application to both development and QA
Experience with submissions, especially server environment submissions is an asset
Experience dealing with Customer service, able to work with partners across various teams
Understanding of online game services
Excellent understanding of software quality assurance concepts, debugging processes and procedures
Web-based client systems experience an asset, including tools like Hansoft, Jira and Confluence or custom built data return tools
Preferred knowledge in gaming consoles or embedded systems
Successfully interface with internal customers with a diverse set of backgrounds and needs - able to speak their language, appreciate their challenges, and maintain their respect
Experience using MS Office (Outlook, Word, Excel, PowerPoint)
Proactive in completing tasks and escalating issues appropriately
Excellent observational and organizational skills – detail oriented

Dreamtrips Development Support Specialist Resume Examples & Samples

Responsible for loading DreamTrips Cruise inventory and pricing into our inventory management system based on contract details and additional details provide by the Professional Development Team
Responsible for the auditing and processing of proposals in collaboration with a DreamTrips Professional Development who would be accountable for the end-to-end design of the trip
Weekly pricing comparison of existing DreamTrips Cruises on website vs competitors
Conducts quality review and testing of the trip links and launches trips on the site per the scheduled release date and final review approval from the Professional Development
Works cross-functionally within the Travel Products team to create visibility to individual trip demands and minimize risks. This will include analyzing trip booking patterns and trip utilization within their assigned region to create visibility into market trends and equip the PD team with actionable trip-level insights
Investigation into trip issues either booking or availability of the trip on Dreamtrips.com
Cruise experience a plus

Restaurant Systems Development & Support Engineer Resume Examples & Samples

Good written and verbal communication skills
Good interpersonal communication skills to work with the business on requirements
Good analytical and troubleshooting skills as it relates to the interoperability of new and existing solutions
Basic PC and Windows experience
Inherent curiosity to troubleshoot effectively

Technical Development Support Specialist Resume Examples & Samples

Must be a motivated self-starter with the ability to effectively manage their time
Have a strong sense of problem ownership and be willing to manage the incident until the problem has be identified, a product release has been identified for defect correction and/or a viable short term solution has been provided to the customer
Document solutions to new issues as knowledge articles for internal and external customers using our standard format
Ensure steps to resolve are documented in the case and discussed with original case owner and/or the team
Work within the TeamMate support team as an escalation point in order to acquire and provide in-depth knowledge of the TeamMate products technically and functionally in order to assist various internal teams and external clients
Responsible for assisting the support analysts in troubleshooting, problem solving and resolution of complex technical issues for TeamMate product suites (CM, AM and TM+)
Assist Technical Support Manager with technical escalations and provide technical mentoring/guidance to the support analyst where needed
Understanding of core concepts involved in networking, operating systems and web servers
Ability to identify and troubleshoot software usage in varied environments
Experience in handling mission critical applications operating in large/complex IT infrastructures
QA skills - Issue Reproduction, Configuration of Systems
Ability to read and understand code at a basic level
Knowledge of Windows operating systems such as Windows Server 2012 and Windows 8 including system admin skills
Understanding of IIS preferably with practical experience in IIS Configuration (IIS 7 & 8)
Knowledge of and preferred practical experience in SQL Server (SQL query writing, managing databases and underlying configuration/settings.)
Experience or knowledge of SSL and load balancers
Solid understanding of relational database schema and concepts required
Familiarity of popular web browsers and underlying settings
Understanding of terminal Server and/or server concepts (preferred Citrix server)
Familiarity or Experience with one or more of the following: regedit, procmon, wireshark, fiddlercap and SQL profiler
IT Security knowledge
Some clients have limited technical knowledge and do not have English as their first language. English fluency in business and IT language is essential
Reproduce issues by writing some code to duplicate usage scenarios
Programming Language Order of Preference: SQL, Microsoft.NET (C# or VB.Net), ASP.NET/JavaScript, XML/HTML, C++
Experience using Debug Tools a plus
Experience with development environments such as Visual Studio
Familiarity with cloud/hosting solutions
Knowledge in Vcentre/VMWare
Additional language skills in major EMEA languages would be a plus
Industry certifications such as CompTIA, Microsoft Certified Professional, etc
Working with development environments such as Visual Studio
Using a systematic and analytic approach to problem solving
Utilizing basic database procedures (e.g. creating and running simple queries, backup/restore)
Running pre-defined scripts, configuration, security and interpreting logs and traces
Write basic to intermediate SQL query statements (e.g., selects and joins)
Documenting issues and issue resolutions
Planning, scheduling, and monitoring work activities to meet time and quality targets
OS installation and configuration

OTM Development / Support Resume Examples & Samples

Design standard OTM solutions based on best practices
Design and support integration mappings with various external systems
Configure test and document business requirements
IT Background or Computer Science degree is required for the project
Understand business requirements and able to manage simultaneous projects
CVS, SVN or other document repository tools
Advanced knowledge in developing and tuning Oracle SQL queries and Stored Procedures
Linux/ Unix scripting
Excellent communication skills, including written and oral English

App Development Support Technician Resume Examples & Samples

Supporting app design and development
Programming
Testing app functionality on mobile devices
Performing other duties as assigned

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