Sap Support Resume Samples

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B Leffler

Beulah

Leffler

51185 Fadel Curve

Boston

+1 (555) 269 3361

51185 Fadel Curve

Boston

Phone

p +1 (555) 269 3361

Experience Experience

Detroit, MI

SAP Support Analyst

Detroit, MI

Purdy-Pouros

Detroit, MI

SAP Support Analyst

Provide consultation to program development resources regarding program development and corrections
Incident management (facilitate incident resolution, work with other emit support teams to restore service to SAP systems resulting from unplanned outages)
Perform initial testing of problem corrections and enhancements
Implement configuration updates or changes via change management process
Develop and maintain relationships locally with ITM team members, regionally with HPE SAP 4.7 support staff and with business users
Use standard change management tools to move application changes through a multi-tiered environment
Perform timely analysis, qualification and resolution to incoming support requests

Houston, TX

ASK EVO SAP Support SCM SME

Houston, TX

Feil, Stokes and Tromp

Houston, TX

ASK EVO SAP Support SCM SME

Identify initiatives to improve the Integration and Technical Support sub process in line with Global performance metrics
Promote a culture of continuous process improvement to ensure world class operational performance
Work with other team members to ensure all Integration and Technical Support issues are resolved
Ensure that the support is executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements
Perform proactive analysis of incident trends and patterns
The support will be executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements. A culture of continuous process improvement will be essential to ensure world class operational performance
Contribute to achieving World Class EVO SAP SCM Support, working closely with local & global compliance & support groups and other key stakeholders

present

Phoenix, AZ

ASK EVO SAP Support NSS SME Functional

Phoenix, AZ

Brown, Howell and Collier

present

Phoenix, AZ

ASK EVO SAP Support NSS SME Functional

present

Contribute to achieving World Class SAP NSS Support, working closely with local & global compliance & support groups and other key stakeholders
Support Testing and Training on new NSS changes and demands
Innovation Hungry – create and deliver new ways of working, striving for world class
Customer Obsessed – passionate about exceeding customers’ expectations (internal and external)
One Company Local Roots – working across Vodafone and Vodafone to achieve the best for our people, customers and shareholders
Ambitious & Competitive – bringing energy and passion to be the best
Contribute to the advisory and coordinating activities, identify and resolve issues and steps to be taken to correct future occurrences

Education Education

Bachelor’s Degree in Computer Science

University of South Florida

Bachelor’s Degree in Computer Science

Skills Skills

Strong knowledge in SAP General Ledger, Accounts Payable, Accounts Receivable, and Product Costing
Strong technical knowledge and business skills
Ability to take initiative and accountability for achieving results
Knowledge of fundamentals of systems analysis, functional configuration, and testing
Ability to communicate both verbally and in written form
Good interpersonal and customer service skills
Ability to coordinate with other teams throughout the global organization
Strong desire to work in a collaborative environment
Ability to learn other areas outside SAP FI/CO like SAP Cloud systems
Ability to analyze transactional activity, determine root cause of transactional errors, and implement system or process solutions

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15 Sap Support resume templates

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Sap Support Manager Resume Examples & Samples

Manage the relationship with 3rd party service provider
Drive continuous service improvements across all functional areas
Build a roadmap to optimise existing functionality
Proactively lead initiatives to prepare for high volume events and seasonal peaks
Focus on root cause analysis with corrective/preventive measures being implemented
Early engagement in project lifecycle and collaboration with the solutions team in defining business support model
Ensure smooth handover and implementation of new functionality
Partner alongside other application support teams and create end-to-end operational flows

Junior SAP Support Analyst Resume Examples & Samples

This position facilitates the implementation, operation and support of the SAP ECC and other key business applications, mostly focused on Production and Material Management modules, to enhance the users' knowledge and to maintain a high degree of effectiveness usage of the processes and applications
Assist on the design, configuration and testing of core SAP modules, especially focused on SAP SD and MM modules
Assist on the requirements definition of key business processes for further enhancement of SAP and other key business applications
Assist on the development of functional specification for ABAP development requests as necessary in SAP modules listed above
Experience with SAP reporting transactions and Business Intelligence (BI) environment
Experience and knowledge of key integration points of SAP SD and MM with FI/CO and other key SAP modules
Responsible for support of SAP and other key business applications, including providing functional expertise, guidance, presentation, and training to business users
Acts as liaison with business users and Global IT for troubleshooting, including investigating, analyzing, and solving software problems and mapping user business requirements, processes and objectives
Degree with a minimum of 1-3 years of SAP user and support experience, with proved proficiency on SAP ECC
Ability to analyze problems, including root-cause analysis, and provide clear recommendations
Excellent communication skills, written and verbal. Knowledge of the Italian language is highly desirable
Ability to collaborate with business users and have a strong desire to excel
Able to work independently as well as a team player and can manage own workload

Senior Operations Business Analyst Sap Support Resume Examples & Samples

Develops and maintains a deep end to end understanding of Ralph Lauren Order To Cash business and system processes and provides support for or leads process improvement initiatives
Provide subject matter expertise and process analysis for operational change improvement initiatives
Defines and validates supporting business cases through the change management lifecycle from proposal through realization
Two to Four year degree or equivalent work experience as a Business Process Analyst

SAP Support Team Business Analyst Lead Resume Examples & Samples

Responsible for managing one or multiple functional support teams
Support the Team Leader in establishing yearly operating budgets
Provide direction to subordinates
Ensure deadlines are achieved
Act as the SAP Liaison for ACE Events conducted by the business

SAP Support Analyst Resume Examples & Samples

Bachelor's Degree in Information Technology or Computer Science
3+ years of SAP FI/CO experience with at least one full life cycle SAP implementation
Strong knowledge in SAP General Ledger, Accounts Payable, Accounts Receivable, and Product Costing
Ability to learn other areas outside SAP FI/CO like SAP Cloud systems
Ability to communicate both verbally and in written form
Good interpersonal and customer service skills
Ability to coordinate with other teams throughout the global organization
Strong desire to work in a collaborative environment
Experience working with Vertex and SAP BI

Regional Service Manager SAP Support Resume Examples & Samples

The incumbent is responsible for managing application support services for IT AS. In this role, the person will be responsible for ensuring that services are delivered per the SOW terms and conditions. Person will be working closely with the Global stakeholders in delivery, resource management, sourcing, business unit IT and vendor teams to ensure that the application services organization delivers the services per the agreed expectations
Accountable for the overall design and delivery of SAP support for ASPAC region for a given 1-2 platform, establishing and ensuring that service delivery meets or exceeds performance goals / SLAs. Accountable for addressing critical issues and challenges pertaining to the service are addressed globally, and expediting / resolving issues that may require partnership with organizational leadership
Build and manage a regional team (matrix or direct) of regional service owners and their people, who design, operate, and continually improve the SAP support. Understand service demand trends globally and make regional resourcing decisions. This includes the selection of vendors that are employed to deliver the support service in the region
Take overall accountability for providing / improving service-based tools / content to assist the professional service support center during estimate and quoting activities. Responsible for creating a culture of continual service improvement, driving quality, cost, and efficiency improvements to estimating, quoting, and service fulfillment activities
Collaborate across Application Services to improve integration among services, and lead strategic discussions among leadership of the development centers, professional services support center, and other service-based teams, to ensure a positive overall support service delivery experience for customers
Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Instigate and lead innovation and proof-of-concept initiatives to continually improve support service performance or address emerging / unmet customer needs
Collaborate with the business, internal AS partners, and AS leadership to shape vendor selection and management strategies for both technology and professional services, particularly niche or region-specific vendor strategies
Collaborate with internal partners and customers to estimate and quantify the impact and business value of key initiatives
Experience in managing large support portfolio and related operations
Experience in SAP specifically in managing support services of SAP platforms
Knowledge of planning and forecasting techniques

Regional Service Owner SAP Support Resume Examples & Samples

Accountable for the overall design and delivery of SAP support for ASPAC region, establishing and ensuring that service delivery meets or exceeds performance goals / SLAs. Accountable for addressing critical issues and challenges pertaining to the service are addressed globally, and expediting / resolving issues that may require partnership with organizational leadership
Accountable for the global support strategy for SAP Support. Accountable for defining global and regional policies, processes, and procedures in adherence with standards including ITIL, SDLC, and Portfolio Management. Also be the liaison with Business IT owner
Connect with internal and external partners, vendors and research organizations to understand emerging trends and transform those insights into service improvements. Gain insight and stay versed in market and governing laws and potential regulations that apply to technology offerings/business capabilities. Instigate and lead innovation and proof-of-concept initiatives to continually improve service performance or address emerging / unmet customer needs
Collaborate with Strategic Sourcing and legal on processes for contract lifecycle management to maintain a set of contract templates that support the strategy for IT AS support services
Experience in SAP technology specifically in managing support services of SAP platforms
Global mindset – ability to work across multiple countries and cultures
A Change Agent with a high tolerance for ambiguity
Leads and shapes the Regional Services capabilities
Ability to adopt and deploy J&J Credo leadership skills
Maintains integrity and trust within and across all organizations and relationshipsInfo Technology

FI CO SAP Support Specialist Resume Examples & Samples

Request system enhancements – SAP System configuration (through requests)
Lead required system testing in the area of responsibility: plan, coordinate/conduct testing and create clear testing documentation
Monitor operation of SAP technical components (batch jobs, interfaces, messaging, etc.)
Define new or use existing system health check procedures, train responsible users in Business, and control execution. Raise any improvement needs for systems or processes
Support users by resolving system/process issues; prioritize them and follow-up on timely resolution
Proactively address all risks and potential issues, escalate issues according to the agreed procedures
Develop business expertise in area of responsibility, share knowledge with other team members, and users, and constantly gain new knowledge in area of expertise
Develop Super Users’ system and process knowledge, and assess the results; support Super Users in End-User training
Build efficient, open and regular communication with Stakeholders and Users. Ensure smooth integration of the respective functional area with the related teams and processes
Lead technical and functional Projects in the area of responsibility performing the full scope of Project Manager functions. Systems – SAP and non-SAP

SAP Support Analyst Resume Examples & Samples

Perform timely analysis, qualification and resolution to incoming support requests
Rigorously search for resolution to open tickets using all applicable internal and external resource
Participate in a 24/7 On-Call rotation procedure
Create, update and edit technical knowledgebase articles and other product related documentation and user guides
Learn XiPay On-Demand, XiSecure On-Demand and all related Paymetric services to an expert level
Learn the processing and technical aspects of the payment processing industry to an expert level (particularly payment cards with a focus on procurement / corporate cards
Assist with a variety of internal projects aimed at improving the Payment Solution experience of Paymetric Clients and/or improving the efficiency of the team
3-5 years’ experience in a customer facing Business/Technical Analyst role
Three + years SAP Functional experience SD / FI / CRM
Extensive knowledge of the SAP sales order, invoicing, and accounts receivable workflow
General understanding of debugging and troubleshooting SAP code and user exits
Some BASIS knowledge of Transports, RFCs and BAPI functionality
Need a hands-on oriented individual with the highest priority to customer service
Knowledge of network/communication troubleshooting concepts or tools required
Must be a critical thinker with an aptitude for working through ambiguous technical problems
Strong organizational skills and must display great attention to detail
Ability to multitask, deal with shifting priorities

SAP Support Specialist Resume Examples & Samples

Multiple line items will need to be updated and addressed, must be complacent with repetitive tasks
Self-motivated, persistent, works under minimal supervision, strong initiative to move on to the next task
Must be able to multi-task in a high demand environment
General business acumen, automotive experience preferred
Experience with SAP is a preferred, but not required

SAP Support & Process Analyst FI / CO Resume Examples & Samples

Participates in the roll-out phase for the sites of his/her region
Solid knowledge in ERP for the FICO domain
Good business knowledge in automotive industry
Good communication and expression skills in a international environment. Written and oral
Ability to prioritize and multitask. Flexibility and adaptability in work approach
Strong analytical and problem-solving skills, with the ability to describe and conduct the problem

SAP Support Engineer for Data Consistency Management Resume Examples & Samples

You will be educated to become a DCM expert using mentoring and on-the-job training. This includes
Expertise in the Business Process Monitoring application to monitor interfaces and consistency related batch jobs
Expertise in transactional correctness and consistency
Developing tools like Cross-Database Comparison to verify consistency between different on-Premise and cloud systems
Backoffice support for customer projects and delivery teams
SAP University trainings will be used for developing or strengthening your skills required for the job
After initial training you will start to participate in customer delivery in the area of DCM, initially guided by experienced colleagues. These deliveries will be DCM workshops as well as DCM implementations. Our target group are top SAP customers with the engagement model MaxAttention and partially Enterprise Support
The development of custom enhancements and standard functionality will be one of your tasks
You will participate in the development of roll-out, training and supporting material
Key participant in de-escalation projects / activities related to data consistency
You will work on customer messages for Data Consistency Management as part of development support. The active participation in team internal discussions and the provision of feedback to improve the product and our service offerings is expected
Excellent university/bachelor’s/master degree are a must
Fluent English and Germany skills are a must
Experience in SAPUI5, SAP Fiori and/or ABAP development are favorable
Experience with interface technologies is favourable
Good understanding of software development methodologies are favorable
Good understanding of the main SAP ERP business modules are favorable
Experience with SAP internal tools like SAP Solution Manager are favourable
Creativity, teamwork, analytical thinking, customer orientation
Ability to work independently and take ownership of assigned development or customer projects

Manager, Central Finance SAP Support Team Resume Examples & Samples

Excellent analytical and problem solving
Strong business acumen to approach business issues from multiple functional and/or operational perspectives
Working knowledge of SAP, US GAAP, Sarbanes-Oxley and Government Accounting procedures

SAP Support Analyst Resume Examples & Samples

Handle administrative and advanced customer support issues across the SAP landscape both functional/technical in nature
Diagnose problems, determine appropriate corrective action & bring issues to resolution
Provides timely, professional and courteous customer service support to all end users
Accurately resolves most issues so that the end user/customer does not experience a loss in productivity
Ensure that call management and prioritization procedures are adhered to
Ensure SLA’s are met
Manage & support sub-projects and other assigned activities
Report/Escalate main issues and trends to the Global SAP Client Services Manager
Seek continuous business knowledge with focus on building end-to-end process expertise
Demonstrate teamwork, customer satisfaction, problem solving, communication and business knowledge are skills critical to the success of this position
Bachelor of Science in Information Technology or Accounting Preferred
1-2 years’ experience in SAP as Support or as Super User preferred
Application troubleshooting experience
Good overall understanding of SAP functionality/technology in any or all of the following areas: Order to Cash, Procure to Pay, Record to Report, SAP BI & SAP Authorizations (FI/CO, MM, SD, PS integration points)
Excellent analytical, technical & diagnostic skills
Flexible and multitasking
Efficiently communicate both verbally and in written form
Be able to coordinate with other teams throughout the global organization
Ability to adapt quickly to changing business priorities
Demonstrated ability to exercise initiative, independent judgment & be a self-starter
Potential ability to travel when required during deployments & projects

SAP Support Delivery Lead Resume Examples & Samples

Deep functional expertise in SAP SD module
6+ years of overall SAP SD experience including 3+ years of support experience, preferably in large organizations
Prior experience in working with and leading SAP teams with onsite and offshore presence
Ability to coordinate with multiple technical and business teams
Demonstrated proficiency of working in a challenging and demanding support environment
Have an analytical frame of mind and penchant for early problem detection
Demonstrated ability to work in a multi-tasking mode and ability to

SAP Support Coordinator Resume Examples & Samples

Coordinate the work of 8-10 SAP support key users in terms of scope, volumes, KPI, add-on activities, with first-level delivery decision mandate
Cooperate with HRS and P&IT stakeholders
Lead team meetings and facilitate meetings with the rest of the key users community
Follow on volumes and performance indicators and take appropriate actions if necessary
Distribute work between team members
Address first-level escalations
Monitor and support on-the-job training progress for new team members
Secure professional key user support on SAP HR and other HR applications and interfaces to end users within and outside HR Services
Manage incidents by resolving or addressing according to the designed process
Identify, propose and support the implementation of enhancements and improvements
Act as interface between end users, key users, HR functions and IT Services whenever applicable
Transfer local demands to global stakeholders as well as support global initiatives being implemented locally
Cooperate in process adjustments and represent Global Key Users in adequate discussions
Secure timely communication to stakeholders as well as proper documentation for tools and applications
Occasionally deliver trainings to HR functions

ASK EVO SAP Support FIN SME Resume Examples & Samples

Provide specialist support including problem solving, hands-on resolution, training, testing and monitoring activities as well as call logging & follow-up on a local & global level
Perform proactive analysis of incident trends and patterns
Contribute to achieving World Class EVO SAP FIN Support, working closely with local & global compliance & support groups and other key stakeholders
As a member of the ERP Systems and Technology wider team ensure your involvement in driving the successes of the process
Follow the escalation path and non surprise management philosophy
Support the team in resolving operational process and control issues
Contribute to the advisory and coordinating activities, identify and resolve issues and steps to be taken to correct future occurrences
Work with other team members to ensure all Integration and Technical Support issues are resolved
One Company Local Roots – working across Vodafone and Vodafone to achieve the best for our people, customers and shareholders
Simplicity – we make things simple for our people and customers
Trust - we are reliable and transparent to deal with
2-3+years’ experience, ideally within a global support center, service environment
ERP operational knowledge
Ability to communicate support and technical information with non-technical employees
B.Com/M.Com, CA, ICWA, MBA FIN

ASK EVO SAP Support NSS SME Functional Resume Examples & Samples

Manage Circle Engagement and relation on NSS requests
Support Testing and Training on new NSS changes and demands
Publish MIS and Dashboard
Initiate root cause analysis and eliminations
Focus on customer satisfaction to address issues before they arise
The support will be executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements. A culture of continuous process improvement will be essential to ensure world class operational performance
Contribute to achieving World Class SAP NSS Support, working closely with local & global compliance & support groups and other key stakeholders
Operate within strong control environment, ensuring compliance to all relevant Group policies
Adherence to the ERP Systems Support Policies
Customer Obsessed – passionate about exceeding customers’ expectations (internal and external)
Innovation Hungry – create and deliver new ways of working, striving for world class
Putting Customers (Users) First
Performing through our People
Delivering Results
Managing a Changing Environment
Making a Personal Difference
Communicating for Impact
Senior Leadership Potential indicators: Engage, Applied thinking, Change and Drive
Support process Expert
Service Level Agreement
ERP Knowledge - SAP
Performance management, continuous process improvement
5-6+years’ experience, in an SAP service environment
End-to-end knowledge of Functional Support processes
ERP operational knowledge – NI/MM
Any Graduate, B.Com/M.Com, CA, ICWA, MBA

ASK EVO SAP Support SCM SME Resume Examples & Samples

Provide specialist support including problem solving, hands-on resolution, and training, testing and monitoring activities as well as call logging & follow-up on a local & global level
Ensure that the support is executed in a timely and accurate manner, in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements
Promote a culture of continuous process improvement to ensure world class operational performance
Contribute to achieving World Class EVO SAP SCM Support, working closely with local & global compliance & support groups and other key stakeholders
Strive to achieve and exceed objectives set for the year
As a member of the ERP Systems and Technology wider leadership team ensure your involvement in driving the successes of the process
Identify initiatives to improve the Integration and Technical Support sub process in line with Global performance metrics
Ambitious & Competitive – bringing energy and passion to be the best
Speed – relentlessly priorities and pursue the outcomes that matter to our business
Applying Expertise and Technology
Analysing
Relating and Networking
Deciding and Initiating Action
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Ability to work within a team to achieve goals
Ability to effectively communicate across all levels of an organization
B.Com / M.Com, CA, ICWA, MBA

Accounting Analyst Fico SAP Support Resume Examples & Samples

SAP Support team resources are responsible for “learning” the SAP solution and tool, to provide guidance and expertise to the end-user
Provide SBUs/ functions with SAP R2 Problem solving; root cause analysis & corrective action plans; Assist with Fixes; and General Inquiries
Identify and drive efficiencies and standards to optimize SAP for the business
Common Tools / Common Processes (standard work; JIS)
Best Practices – scale and leverage across functions
Work with business / function to identify future waterline projects, work with IT to develop technical specification & validate
Support all future waterline enhancement projects and regression testing
Support future releases of SAP for businesses not currently part of installed base
Proactively manage relationship between SBU and SAP IT team (Service Delivery, Security, Infrastructure, etc.)
Possess strong interpersonal skills with the ability to facilitate diverse groups and resolve differing viewpoints to address issues
Possess strong time management, analytical, problem solving, and organizational skills
Possess strong oral and written communication skills and proven presentation skills

SAP Support Analyst Resume Examples & Samples

Minimum of 3 -5 years experience with ERP preferred
3 or more years of professional ERP IT application development and support experience preferred
Experience with system configuration preferred
Ability to define system requirements, project scope, and perform cost benefit analysis
Ability to analyze transactional activity, determine root cause of transactional errors, and implement system or process solutions
Ability to interface effectively and collaborate with peers, vendors, and Leaders to develop solutions and ensure stakeholder buy-in
Ability to understand and appropriately respond to Customers’ business needs and facilitate the presentation of recommendations
Ability to accurately analyze information and make sound decisions under pressure
Ability to resolve conflict and identify solutions to problems
Ability to integrate work across relevant areas, manage risks and safety appropriately, develop and execute business plans, and manage information
Ability to effectively manage stress and engage in continuous learning
Strong technical knowledge and business skills
Ability to report to Leadership and fit in with the Company culture
Understanding of Company business strategy, operating vision, business imperatives, and capabilities and they affect technology initiatives
Knowledge of fundamentals of systems analysis, functional configuration, and testing
Knowledge of developing operational process specifications
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information

ID Consultant Technology SAP Support SD / TM Resume Examples & Samples

Perform troubleshooting in production system to help in resolution of production incidents
Maintain good relationships with customers and colleagues to meet expected customer service levels
Expertise in one of the following modules

Allocation Level SAP Support Resume Examples & Samples

Act as the liaison between Sector Cost Accounting and IT programmers to support direct labor allocations in SAP
Perform reconciliations and validations of SAP custom direct labor allocation results in cooperation with sector Cost Accounting personnel
Work with IT programmers to research and resolve programmatic issues and lead process improvement activities to deliver the highest quality service to all customers
Coordinate with sector customers to plan and execute regression testing of custom SAP programs
Be proactive and solution oriented in regards to support and issue management and resolution when providing day to day support to customers
Anticipate potential issues and opportunities through daily contact with users and process owners; participate in processes and business projects
Prepare materials and conduct training as needed
Bachelor's degree in Finance, Economics, Accounting, or Business Administration with at least 3 years’ of directly related experience; 1 year with a master's degree
Minimum of 1 year of experience with SAP
Minimum of 1 years of experience with Microsoft Office products, specifically Excel
Solid background in problem solving and issue resolution
Demonstrated customer focus with excellent written / verbal communication & presentation skills
Ability to function in a dynamic organization and communicate within a team environment to all levels of management
Ability to perform moderately complex tasks with minimal direction
Ability to perform moderately complex data analysis with minimal oversight

SAP Support Specialist Resume Examples & Samples

Master Data validation & preparation
Supporting accounting team in daily matters with SAP
Managing technical requests (new accounts, cost centers other settings)
Support new system developments (improvements)
Prepare/organize trainings for end users
Coordinate with other team members and SAP consultants on integration requirements

Regional SAP Support Resume Examples & Samples

Interact with Customer Focus Teams to understand their business processes and gather requirements based on which SAP solutions could be built
Configuration of SAP Financial & Accounting modules
Participate in rollout/installation of new business systems
Devise sample data to test accuracy of programs
Write specifications of user needs for application development, enhancements and testing
Identify applicable solutions and implement with existing networks
Maintain and develop documentation for responsible area. Prepare and provide status updates of assigned project plans and schedules
Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”
Exchange knowledge and information with other Celestica facilities
Position might require travel (not frequent)
Ability to work effectively under pressure with constantly changing priorities and deadlines

SAP Support Analyst Resume Examples & Samples

Develop cross functional knowledge to enable successful implementation, testing, training and support of the SAP 4.7 Template
Develop and maintain relationships locally with ITM team members, regionally with HPE SAP 4.7 support staff and with business users
Front line end user support for, Level 1
Local business unit process validation
Responsible for the content, development and delivery of end user training in both English and Spanish

Senior Manager SAP Support & Enhancements Resume Examples & Samples

Resolve business issues by working with various groups within and outside of the company (ie. system users, company management, consultants, software support staff)
Manage all ongoing support requests. Ensure all tickets are resolved within SLA, while maintaining excellent customer satisfaction
Delivery of support services (incident resolution, service request fulfillment, enhancement delivery, etc.) against Service Level Agreements (SLAs) and/or Key Performance Indicators (KPIs)
Maintain accuracy of helpdesk database of reported problems and the knowledgebase of corrective actions which resolved issue
Coordinates delivery of services to user groups and ensures IT service is uninterrupted
Participate in the creation and enforcement of IT software standards and procedures
Work closely with the business and functional teams regarding the viability of business requirements and the potential impact upon the global template
Identify and prioritize enhancements based on ROI and business requirements
Provides leadership for those involved in the development, design and implementation of functional solutions
Provides overall leadership to the effort required to protect the company’s data, tools and information systems
Selects, develops, and evaluates personnel to ensure the efficient operation of the function
10+ years’ SAP Experience required
BA/BS Degree required
5+ years’ experience as a team lead or manager
Proven Software Systems experience
Proven understanding of business processes, SAP configuration, report writing, and the SAP landscape
Ability to foster team commitment to tasks. Ability to influence key individuals inside and outside of own group
Excellent organization and communication skills with an ability to express complex technical concepts in business terms
Production support and project experience

Infrastructure & SAP Support Manager Resume Examples & Samples

5-10+ years’ experience leading programs to implement SAP Solutions and manage hosting/infrastructure teams
Experience managing and leading several teams
Technical and hands on expertise in SAP
Strong interpersonal skills and managing demands of the teams
Bachelor’s degree in computer related field
Well versed in agile practices

SAP Support Analyst Resume Examples & Samples

Analyze and resolve issues related to support or project development
Lean and maintain those configuration and customization settings which are the basis for the global design
Use SAP Support Portal as a source of correction for reported problems
Provide consultation to program development resources regarding program development and corrections
Maintain batch job variants
Implement configuration updates or changes via change management process
Responsible for following client methodology including documentation and stewardship
Use standard change management tools to move application changes through a multi-tiered environment
Coordinating applications and system changes
Coordinating annual disaster recovery testing, SAP support pack upgrade testing, or other SAP patch related testing
Day-to-day support (monitor shared mailbox, send out notifications/communication plans)
Incident management (facilitate incident resolution, work with other emit support teams to restore service to SAP systems resulting from unplanned outages)
Background in general application support
Basic SAP support experience
Application Change Control
Solution Manager (ChaRM)
SAP Transport Management (TMS) & CTS+
SAP Basis Administration knowledge a plus
SAP BW HANA experience desired
Basic SAP ABAP/Java knowledge

SAP Support Analyst Resume Examples & Samples

SAP transactions for production, T&W, inventory control, QA, user management
IDOC failure troubleshooting and resolution
Knowledge to provide Tier 1 IT support for a variety of systems
Citrix
Windows Desktop
Windows Printing
Kronos
Support and manage a high volume of tasks
Adapt to new situations and challenges, as circumstances demand
Document effectively
Ensure collaborative relationships with industry, trade, other associations, regulatory agencies and Hearthside staff
Work effectively with all levels of the organization
Lead 'best in class' behaviors with focus on safety, quality, and policy focus
1-3 years experience in a help desk service role, systems administration role, or overall equivalent
2 year degree in a related field is preferred
1-3 years experience in supply-chain roles using SAP preferred