Lead Communication Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the lead communication job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Donnelly

Elwyn

Donnelly

6359 Reynolds Meadows

Chicago

+1 (555) 948 8184

6359 Reynolds Meadows

Chicago

Phone

p +1 (555) 948 8184

Experience Experience

Chicago, IL

Lead Communication Center Representative

Chicago, IL

Berge LLC

Chicago, IL

Lead Communication Center Representative

Network with Inovalon managerial staff to improve internal and external processes; and
Monitor and drive individual performance, quality, and productivity, including providing direct coaching, support, and feedback
Direct responsibility of the day to day and the overall performance, training, and development of the Communication Center Representative team assigned to telephonic member outreach for information collection, coaching, and education
Develop, motivate, and assist a team of 10-15 non-clinical Communication Center Representatives in the problem-solving resolution process in our Communication Call Center
Track and monitor performance of individuals to develop periodic and yearly evaluation criteria
Create an atmosphere of excitement, professionalism, and mutual support
Conduct weekly, monthly, and annual review sessions

Philadelphia, PA

Lead Clinical Communication Center Representative

Philadelphia, PA

Ebert Group

Philadelphia, PA

Lead Clinical Communication Center Representative

Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands
Develop, motivate, and assist a team of 10-15 non-clinical CCR’s in the problem-solving resolution process in our Communication Call Center
Monitor and drive individual performance, quality, and productivity, including providing direct coaching, support, and feedback. Additionally, the Team Lead will assist in the identification of gaps and opportunities for CCR’s and our patients to develop action plans for and review action plans with the staff and leadership
Track and monitor performance of individuals to develop periodic and yearly evaluation criteria including and development areas, strengths and goals and objectives
Monitor and coach frontline employees’ performance toward career goals. Review daily transactions and provide feedback to team
Conduct weekly, monthly, and annual CCR review sessions
Expected to achieve individual, team, and call center goals

present

Los Angeles, CA

Social Communication Strategy & Execution Lead for HP Original Cartridges

Los Angeles, CA

Olson LLC

present

Los Angeles, CA

Social Communication Strategy & Execution Lead for HP Original Cartridges

present

Manage editorial calendars and proactively work with community managers to monitor traction
Work with technical R&D teams to utilize printer based data to assist targeting social communications
Prepare monthly channel growth and content performance reports to drive content optimization and channel health
Consult and execute on paid social plans
Partner with the Print social team to assure an integrated execution across cartridges and printer hardware
Monitor and engage with our customers across the various social channels
Partner with HP’s Digital Marketing COE (Center of Expertise) to assure an integrated across all of HP’s social executions

Education Education

Bachelor’s Degree in Communications

University of California, Los Angeles

Bachelor’s Degree in Communications

Skills Skills

Strong business acumen and technical knowledge within area of responsibility
Excellent level of communication skills and knowledge, including business writing skills
Solid affiliate business knowledge and understanding
Good knowledge of Microsoft Office (Word, Excel, Power Point, Visio and Project)
Ability to lead and collaborate with cross-functional teams
Ability to identify and summarize relevant trends from market and industry data
Very strong verbal and written communication skills
Strong project management skills
Extensive knowledge of Excel, Word, PowerPoint and Adobe (InDesign, Illustrator, Photoshop etc...)
Content writing, graphic designing and html coding knowledge would be an added advantage

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15 Lead Communication resume templates

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Lead Communication Resume Examples & Samples

Monitoring, analyze and consolidate the information available from FSC team, employees and stakeholders
Design and organize all FSC project event in order to maintain and reinforce the relationship among the company, the employees and relevant stakeholders
Coordinate and provide communication materials as part of the global communication tools to engage Asia Finance for on-going improvement
Ensure key information is published to the target audience with creativity, positive impact and drive collaboration among Finance to work as one
Minimum SG 06-07 currently
At least has worked for 1 year in current job position
Have 3-5 years in business and/or project communication matters
Solid affiliate business knowledge and understanding
Fluent in English, both oral & written (p.s. strong business writing skill in English is a must)
Good knowledge of Microsoft Office (Word, Excel, Power Point, Visio and Project)
Excellent level of communication skills and knowledge, including business writing skills
Willing to travel and locate in Surabaya, Indonesia

Communication & Excellence Lead Resume Examples & Samples

Strong innovative digital experience and solid experience working with multi-media and portals
Prior experience in scientific communications (publications, congress management or medical communications) to ensure a strong understanding of key stakeholders needs both internally and externally
Prior experience in process design, process improvement and development of policy
Solid understanding of GPP and industry standards for publications
Solid understanding of regulations and compliance standards for scientific congresses
Prior experience with health/scientific communication principles including the use of digital media
Ability to develop collaborative relationships with internal colleagues including senior leadership
Ability to be independent, multi-tasked and results-oriented with a hands-on attitude in a fast-paced and energetic environment
Entrepreneurial and innovative behaviors and attitude
Strong team leadership and management skills

Lead Clinical Communication Center Representative Resume Examples & Samples

Develop, motivate, and assist a team of 10-15 non-clinical CCR’s in the problem-solving resolution process in our Communication Call Center
Direct responsibility of the day to day and the overall performance, training and development of the Communication Center Representative team assigned to telephonic member outreach for information collection, coaching and education
Monitor and drive individual performance, quality, and productivity, including providing direct coaching, support, and feedback. Additionally, the Team Lead will assist in the identification of gaps and opportunities for CCR’s and our patients to develop action plans for and review action plans with the staff and leadership
Track and monitor performance of individuals to develop periodic and yearly evaluation criteria including and development areas, strengths and goals and objectives
Monitor and coach frontline employees’ performance toward career goals. Review daily transactions and provide feedback to team
Conduct weekly, monthly, and annual CCR review sessions
Expected to achieve individual, team, and call center goals
Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands
Create an atmosphere of excitement, professionalism, and mutual support among CCR’s
Assist in the selection of new call center representatives
Maintain and enforce department and company policies and guidelines; and
Network with Inovalon managerial staff to improve internal and external processes
Keep abreast of new processes and procedures
Minimum of two (2) years supervisory experience in a high volume call center, preferably within the healthcare environment
Outbound telemarketing, collections or sales experience is required
Knowledge of computer operations and other standard office equipment
Ability to work evening, weekends and some holidays; and
High school diploma or recognized equivalent

Process & Communication Trainer Team Lead Resume Examples & Samples

Training live classes of new hires in the manual processing of health claims and Billing and Enrollment Functions
Answer questions from staff regarding the processing of claims
Conducts continuous review, upgrade and development of assessments and question banks. Develop and manages content of training material

Software Development Lead-communication Software Resume Examples & Samples

Thorough Understanding of the Software Development Process, its Challenges, & Strategies for Deterministic Delivery of Quality Software
Understanding of Wireless AP configuration and management features
Expert Knowledge of Software Configuration Management
Strong History of Hands-On Software Development of Embedded Solutions
Prior Experience working as a Team Leader in a Software Delivery Department
Effective investigation skills applying creative technical approaches to system debugging of complex and difficult to reproduce issues
Skilled in the Application of Robust, Fault Tolerant, Software Design Methods
Ability to Take Technical Requirements and Translate Into accurate effort estimates
Specify & Realise strategy to manage change over complex code bases
Experienced in the Creation and Maintenance of project documentation. (Local Procedures, Technical Reports, HowTo’s)
Issue management experience using defect tracking tools (e.g. Jira, Clearquest, TRAC, other)
Software Development Experience Within an organisation engaged in the Development & Delivery of IP routers, DLS router/Modems or WiFi Network Devices

Communication / Strategy Consultant Lead Resume Examples & Samples

10+ years of experience with consulting, business, manufacturing, government, or the military
7+ years of experience with providing organization efficiency, transformation strategy, communications, or process optimization solutions
7+ years of experience with overseeing task performance and guiding the professional development of other staff members
Experience with facilitating groups of diverse individuals through rapid, complex analysis and problem-solving initiatives
Experience with delivering management consulting services to the federal government
Knowledge of Microsoft Office, including creating compelling PowerPoint decks
Ability to be a self-starter, team player, and leader in a fast-paced environment
Possession of excellent data gathering and analysis skills
MBA degree or Lean Six Sigma or PMP Certification preferred

Communication & Engagement Lead Resume Examples & Samples

Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner
Attends and participates in all relevant meetings
Presents ideas, expectations and information in a concise, organized manner
Uses problem solving methodology for decision making and follow up
Maintains positive working relations with all stakeholders
Manages time effectively and conducts activities in an organized manner
Performs other reasonable duties as assigned by manager
Accounting Qualification or Studying towards an Accounting qualification plus High school diploma
Minimum experience within General Accountancy role
System knowledge of Peoplesoft is an advantage but not essential
Microsoft Excel Proficient
Able to interact with Key and Senior Leaders
Good public speaker
Has an eye for creative communication
Experience in working on big projects
Arabic proficiency in oral/written communications will be preferred

Lead-communication Training Resume Examples & Samples

Training management: Attends weekly coaching session with T-Sup
Keep management updated: Relay important information in the form of timely and accurate reports
Set the path to success: Provide language expertise, guidance, and coaching on customer service delivery
Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction
Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
Evaluation: Identifies needed revisions/additions to training curriculum/scenarios/materials in cooperation with T-Sup/ Instructional Designers/Client

Communication / Strategy Consultant Lead Resume Examples & Samples

15 senior clients, applying business consulting expertise to capture and present findings. Oversee large, dispersed consulting teams in the development and quality control of strategic recommendations and client presentations. Manage project delivery, contract financials, and client relationships. Lead the production of marketing whitepapers, proposals, and capability briefings as a primary author. Mentor other staff members to build competencies in the areas of business consulting, task performance, and organization strategy
Experience with facilitating groups of diverse individuals through rapid, complex analysis and Problem-solving initiatives
Ability to be a Self-starter, team player, and leader in a Fast-paced environment

Lead Communication Call Center Representative Resume Examples & Samples

Direct responsibility for the day-to-day and the overall performance, training and development of the Communication Center Representative team assigned to telephonic member outreach for information collection, coaching and education
Monitor and drive individual performance, quality, and productivity, including providing direct coaching, support, and feedback
Assist in the identification of gaps and opportunities for Communication Center Representatives and our patients to develop action plans for and review action plans with the staff and leadership
Track and monitor performance of individuals to develop periodic and yearly evaluation criteria including development areas, strengths, and goals/objectives
Call quality and individual/team productivity are primary focus areas for the Team Lead
Conduct weekly, monthly, and annual Communication Center Representative review sessions
Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands; and
Assist in the selection of new Communication Center Representatives
Minimum of 2 years of college required, Bachelor’s Degree preferred
Minimum of 2 years’ experience as a supervisor in a high volume call center, preferably within the health care field
Outbound (telemarketing, collections) sales experience is required
Superior team leadership skills with demonstrated excellence in motivating, developing, and retaining front-line employees
Proven ability to communicate effectively with company personnel, customers, and professionals at all levels; and

Lead Communication Advisor for the Asia Pacific Region Resume Examples & Samples

Develop and execute the external communication strategy and plan, using DONG Energy best practice across print, broadcast and online media
Build up relationships with trade, regional and national journalists and other related stakeholders
Provide expert media and external communication advice to the APAC General Manager and other members of the APAC management team
Draft and align press releases, statements, talking points and prepare for interviews and follow up with media
Oversee DONG Energy Taiwan website and social media profiles
Have a master’s degree in a relevant subject within communication
Have excellent understanding of media and stakeholder management
Have extensive years of experience from a corporate communication role at a PR agency or other relevant media and stakeholder related functions
Have experience with media, press and social media
Have strong experience in developing and implementing communication strategies and plans

Lead Communication & Research Consultant Resume Examples & Samples

Six or more years of relevant experience, which includes stakeholder research, corporate communication and message development
Bachelor’s degree in business, communications or a related field. Candidates with degrees in research, analytics or data visualization or related fields will be considered with demonstrated success as a communicator
Proficiency with Microsoft Office Suite; Advanced abilities with PowerPoint, Publisher and the Adobe suite preferred

Lead Communication Center Representative Resume Examples & Samples

Develop, motivate, and assist a team of 10-15 non-clinical Communication Center Representatives in the problem-solving resolution process in our Communication Call Center
Direct responsibility of the day to day and the overall performance, training, and development of the Communication Center Representative team assigned to telephonic member outreach for information collection, coaching, and education
Track and monitor performance of individuals to develop periodic and yearly evaluation criteria
Conduct weekly, monthly, and annual review sessions
Create an atmosphere of excitement, professionalism, and mutual support
Maintain and enforce department and company policies and guidelines
Network with Inovalon managerial staff to improve internal and external processes; and
Exceptional written and verbal communication with strong interpersonal and listening skills
Proven ability to communicate effectively with company personnel, customers, and professionals at all levels
Minimum of two (2) or more years of college education, Bachelor’s Degree preferred
Minimum of two (2) years supervisory/mentor experience in a high volume call center, preferably within the healthcare environment
Superior team leadership skills with demonstrated excellence in motivating, developing, and retaining frontline employees
Demonstrated ability to multi-task and maintain records in a well-organized manner
Ability to work in a fast-paced environment and meet assigned deadlines
Knowledge of computer operations and other standard office equipment; and
Ability to work evening, weekends and some holidays

Global Communication Team Lead Molecular Imaging Resume Examples & Samples

Lead and develop the marketing communications team of the Business Line Molecular Imaging
Prepare and implement an annual communications plan that consistently positions our molecular imaging business and offerings within the Diagnostic Imaging environment through a mix of traditional and digital communication channels
Continuously identify creative and cost-effective ways to convincingly tell our story to targeted customer segments
Oversee the process for externally releasing marketing materials to ensure conformance to our processes and regulations
You are responsible for the marketing communication budget of Molecular Imaging, including monitoring and reporting on the results of our communications initiatives and consult with colleagues on ways to achieve maximum return for our efforts
Facilitate necessary tools implementation and maintenance within the competence area
Collaborate with global colleagues to leverage best practices, create new concepts and execute communications strategies that strengthen our molecular imaging business and reinforce Siemens Healthineers’ position as a healthcare enabler

Global Communication Team Lead Molecular Imaging Resume Examples & Samples

You successfully completed a university degree (Master) in marketing, communications or a related discipline
You bring 8+ years of successful experience in a directly related field; experience working in a healthcare-related field is strongly preferred
You have sound working knowledge of communications concepts, practices and procedures
You bring the ability to lead and manage teams, as it relates to individual and team direction, motivation, performance management and disciplinary action
You are proficient in writing and communicating in English; German language skills are appreciated
You have experience working in international teams and on complex projects involving cross-functional tasks

Lead Communication Resume Examples & Samples

Typically 10 years’ experience in communication, strategy, planning, operations, finance, or related functional area
First level university degree
Excellent understanding of the communication tools and techniques
Extensive knowledge of Excel, Word, PowerPoint and Adobe (InDesign, Illustrator, Photoshop etc...)
Ability to lead and collaborate with cross-functional teams
Ability to identify and summarize relevant trends from market and industry data
Content writing, graphic designing and html coding knowledge would be an added advantage

Realtime Communication Operations Lead Resume Examples & Samples

10+ years of experience in all aspects of Real Time Technology products and services
CTS and PMP certification a plus
Strong experience with Call Center, Front Office Telepresence and Audio Conferencing technologies
Strong experience with Unified Communications, Telepresence endpoints, Integrated Audio Visual systems, Wired and Wireless Microphones, Control Systems, Digital Signage , IPTV and Smart Boards
Excellent understanding of Network technology
Excellent ability to multi-task several audio visual projects
Excellent negotiation and vendor management skills

Change, Communication, & Capability Lead Resume Examples & Samples

Conduct Change impact assessment
Develop and execute the overall change management strategy and execution plan
Development of internal & external communication strategy and drive execution
Delivery of customer communication approach,tools and deployment
Ownership of training & development activities/materials inline with global guidelines
Proactively engage with broader team and senior stakeholder on Change, Communication and capability development plans

R&D QA & Compliance Communication & Training Lead Resume Examples & Samples

Collaborating with the R&D QA&C Training team to create comprehensive training, performance support and communication design documents and curricula plans
Collaborating on communication approaches, templates, program design and integration with the R&D QA&C training initiatives
Being accountable for the success of the R&D QA&C program by helping and assisting others implement and align to the R&D QA&C personnel qualification, performance support and communication strategy
Knowledge of communication strategies and tactics
Experienced at leveraging technology and content design to deliver “just in time” communications in new ways
Capable of message simplification and strong writing skills
Familiar with and/or awareness of applicable regulations and guidance governing our business i.e. GxPs, FDA, EMA, MHRA, ICH Guidelines and European Clinical Trials Directive
Strong project management and decision making skills
Excellent communicator and collaborator
Process and compliant mindset
Strong knowledge of evaluation principles and techniques
Detail-oriented and task-driven when appropriate, yet also strategic, open and excited by change and re-invention
Strong interpersonal, client consultation and problem-solving skills
Proactive – sees trends and best practices to get ahead of issues
Strong computer skills in PowerPoint and Word. Can work in SharePoint and other online software
At least 4 – 10 years of communication and/or instructional design experience
At least 3-6 years of pharmaceutical experience
Track record in designing successful communication programs

Communication & Capability Lead Resume Examples & Samples

Communication - Acting as a critical interface between DACE and the wider the business driving greater understanding of the value of our work
Capability - Drive the development for the team and the wider business through a centralised programme of activities
Knowledge Management – Accountable for ensuring that all data & analytics outputs are captured
Run the DACE Academy for the team and wider community, creating a centralised programme of activities
Work with DACE SLT and colleagues from the identification of needs to delivery of events
Manage the capability and training budget
Provide an overview and regular update of events and capability status to the SLT and wider DACE community
Provide engaging and where appropriate technical development opportunities for the wider business (Events, executive sessions etc.)
Resource speakers and presenters that challenge our thinking and approach
Create centralised portal for both internal colleagues and the wider business to access appropriate Data and Analytics information
Work with the delivery teams to capture all appropriate documentation in a format that is easy to understand both within DACE and for the business
Work with PM’s and DACE teams to understand the project being delivered and track them the various stages of delivery both from a communication and knowledge perspective

Change Communication Education Lead Resume Examples & Samples

35% - Change Role - Localize the Change Plan to ensure activities are scheduled and executed with focus on BU/Function leadership engagement and ownership in delivering quality change events and activities. Lead key CCE activities including validating change impacts and related action plans, role mapping, and change discussions. Coordinate Change Tracker survey completion, results, and action plans. Coordinate super-user planning/selection and executing on-boarding activities. Provide guidance and coaching for Site Leads, bringing them along the change journey, and holding them accountable for deliverables. Coordinate BU/Function change activities for all sites. Act as the single point of contact for the BU/Function change network
25% - Communication Role - Build and execute the BU/Function Communication plans covering all SAP deployment-related communications for the BU. Work with the GIT Communication counterpart to prepare, adapt, and distribute SAP deployment-related communications, both internal and external; with support/approval from the BIM
25% - Education Role - Working with the GIT CCE Lead plan education delivery, schedule training, manage logistics, ensure trainer availability, and measure Super User and End User training effectiveness results. Facilitate the storage of localized training documents for the BU
15% - Stakeholder Enablement Role - Work with the GIT CCE Lead, PILs, and identified Enablement Leads within the business to manage and lead Customer, Supplier, Carrier, and Producer Enablement efforts. Hold Enablement Leads accountable for meeting deliverables by established deadlines
Bachelor's degree in communications or equivalent experience
3+ years of work experience in change communications, or related field; knowledge of coaching methods and processes
Previous experience leading project work in large scale projects and change management initiatives
Strong people skills; capable of breaking down complex issues and identifying key drivers; can identify cross process upstream and downstream impacts
Proven ability to lead, coach, facilitate, and communicate with individuals across a broad range of education, experience, and functional spectrums
Demonstrated behaviors consistent with Cargill Leadership Expectations
4 year degree or equivalent communications or equivalent management experience
7+ years of work experience in change communications, team coaching, or related field; advanced knowledge of coaching methods and processes
Knowledge of SSNA product line value chains and work processes
Ability to build trust, relationships and communicate effectively at all levels of the organization including senior leadership
Ability to influence at all levels within the organization
Ability to frame the change message and facilitate discussion with stakeholders including senior leadership
Experience with stakeholder management
Ability to embrace, learn and drive change in the organization
Ability to manage conflict for positive outcomes
Ability to lead the localized planning and execution of the CCE (People) portion of the SAP Implementation work plan with SAP support; identifying necessary integration points with other SAP implementation or business operation activities
Ability to develop and leverage a network of Site Leads and change agents
Ability to build change management capability with Site Leads, change agents, and other stakeholders
Very strong ability and appetite to learn and apply new concepts

Social Communication Strategy & Execution Lead for HP Original Cartridges Resume Examples & Samples

Define HP Original supplies social strategy
Work with technical R&D teams to utilize printer based data to assist targeting social communications
Drive and manage key content funnels to enable HP’s Cartridge sales across key Business channels (Facebook, Twitter, YouTube, LinkedIn, Pinterest etc.)
Create awareness and drive preference for HP original supplies in the social environment
Partner with the Print social team to assure an integrated execution across cartridges and printer hardware
Partner with HP’s Digital Marketing COE (Center of Expertise) to assure an integrated across all of HP’s social executions
Partner with regional and country marketing organizations to define specific regional executions plans for HP original cartridges in the social environment
Monitor and engage with our customers across the various social channels
Consult and execute on paid social plans
Prepare monthly channel growth and content performance reports to drive content optimization and channel health
Manage editorial calendars and proactively work with community managers to monitor traction
You will also be called upon to guide program teams on targeting and paid social amplification strategies. You will also be required to work with the markets to put together an influencer strategy
Innovate digital targeting & personalization