Lead Operations Representative Resume Samples
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Lead Operations Representative Resume Samples
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AP
A Powlowski
Adrianna
Powlowski
2127 Pollich Summit
Boston
MA
+1 (555) 932 0996
2127 Pollich Summit
Boston
MA
Phone
p
+1 (555) 932 0996
Experience
Experience
Detroit, MI
Lead Operations Representative
Detroit, MI
Hamill and Sons
Detroit, MI
Lead Operations Representative
- Contributing towards department efforts in the areas of constant process improvement, improving productivity etc
- Work with Associate Readiness and Communication Team
- Coordinate with business partners to provide solutions to operational issues and problems
- Perform activities in client order placement and fulfillment
- Works closely with team to ensure all compliance training is completed on time and that associates are aware of their corporate responsibilities
- Effectively support in processing trade transactions in the Trade Finance area at the centralized processing centre relating to Exports/ Imports, and ensure errorless delivery to clients
- Actively participate in all projects relating to credit services and support Credit service Manager for timely completion of projects
present
Chicago, IL
Lead Operations Representative
Chicago, IL
Schmeler Group
present
Chicago, IL
Lead Operations Representative
present
- Provide management on vendors on vendor performance and expense control
- Provide coordination, analysis and implementation on operational projects around business processes, technology upgrades, management reporting, etc
- Quality conscious and having flair for constant process improvement
- Part Time Position Works 12pm-4pm Mon-Fri. Non eligible for benefits
- Manages risk and promotes an environment where employees can Identify, Escalate and Debate risk
- Manages a team of approximately 20 employees
- Contributing towards department efforts in the areas of constant process improvement, improving productivity
Education
Education
Bachelor’s Degree
Bachelor’s Degree
Northwestern University
Bachelor’s Degree
Skills
Skills
- Graduate/MBA from a reputed institutes with CDCS qualification and with about 4 to 8 years’ of experience in trade processing in a commercial bank/ITES arm of MNC bank
- Sound knowledge of GBS, and ability to work on SDS / SLS applications (applicable for internal candidates)
- Demonstrated ability for producing quality work with a keen eye to detail
- Strong organization and planning skills with the ability to multi-task and prioritize. Good communication skills in both verbal and written English
- Proven ability to prioritize and multi-task with demonstrated ability for producing quality work with attention to detail and accuracy
- Manages associate development through the timely completion of PDP documentation, ongoing coaching, and periodic review of associate performance including quality audits
- Proven ability to drive execution with solid analytical skill set and strong reporting metrics
- Strong leader with ability to develop associates into strong leaders
- Ability to prioritize multiple tasks while paying attention to details as well as maintaining quality standards
- Should have in-depth understanding of the ACH Operations, systems, processes and implications on other groups within the operations function and other divisions within the company
4 Lead Operations Representative resume templates
Read our complete resume writing guides
1
Lead Operations Representative Resume Examples & Samples
- Handle Payments Section in handling the local disbursements and collections and cross border payment transactions (non-trade related)
- Ensure appropriate documentation in place in accordance with bank policies & procedures, to facilitate closing with the client
- Issuance of Rupee and Foreign Currency drafts/Wire Transfers
- Processing of Daily and Periodic Standing Orders
- Reporting related to foreign currency transactions to traders/RBI Reporting departments
- Processing of incoming foreign and rupee remittances
- Handling electronic payments originating from WANDA, BULK, BA Direct, etc
- Contributing towards department efforts in the areas of constant process improvement, improving productivity, enhancing STP (straight thru processing) rates
- Regulatory reporting as required by FEMA, CBDT, FEDAI, etc
- Processing Customer cash withdrawal / deposits including foreign currency
- Provide single window banking service at extension counters
- Preparation of Internal and Customer related MIS as per the requirement
- Issuance of drafts, cheques etc.,
- Carry out back office operations, relating to transactions at the extension counter
- Contributing towards department efforts in the areas of constant process improvement, improving productivity
2
Lead Operations Representative Resume Examples & Samples
- Effectively support in processing trade transactions in the Trade Finance area at the centralized processing centre relating to Exports/ Imports, and ensure errorless delivery to clients
- Support business objectives in Trade Finance area through adherence to all internal & external procedures & customer service orientation
- Responsible for maintaining efficient relationship with counterparts at the host branches
- Contributing towards department efforts in the areas of constant process improvement, improving productivity etc
3
Lead Operations Representative Resume Examples & Samples
- Graduate/MBA from a reputed institutes with CDCS qualification and with about 4 to 8 years’ of experience in trade processing in a commercial bank/ITES arm of MNC bank
- Sound knowledge of GBS, and ability to work on SDS / SLS applications (applicable for internal candidates)
- Thorough understanding of UCP, URC, URR etc.,
- Good computing and accounting skills
- Quality conscious and having flair for constant process improvement
- Ability to manage volumes with accuracy
- Excellent knowledge of export/import documentation requirements
4
Lead Operations Representative Resume Examples & Samples
- Demonstrated pipeline management skills
- Goal and results-oriented
- Flexibility to work extended hours during heavy workload periods
- Strong computer navigation/literacy skills
- Self-motivated and highly organized
- Ability to prioritize multiple tasks while paying attention to details
- Undergraduate college degree
- Familiar with home loan processing
- Familiarity w/SharePoint, Microsoft Word, Excel & Outlook
5
Lead Operations Representative Resume Examples & Samples
- Should have in-depth understanding of the ACH Operations, systems, processes and implications on other groups within the operations function and other divisions within the company
- Strong self-starter. Known to use own initiative to work with difficult and challenging situations
- Strong negotiator having in-depth knowledge of operations, accounting, risk, compliance and regulations
- Candidate should be able to manage responsibilities in a fast paced environment with the ability to prioritize implementation tasks specific to client needs
- Must be able to communicate effectively at all levels and possess strong project management and documentation skills
- Must exhibit effective interpersonal skills
- Ability to manage and coordinate simultaneous activities with multiple clients
- Organizational skills, attention to detail, and flexibility are a must
- PC Skills (e.g., Microsoft Word, Excel, PowerPoint) required
6
Lead Operations Representative Resume Examples & Samples
- Ensuring that Credit data is correctly captured and reflected on the bank’s systems and generating internal MIS
- Responsible for processing and reviewing day-to-day transactions for all support operations functions as required
- Ensure appropriate documentation in place in accordance with bank policies & procedures, to facilitate closing with the client, and ensure lien perfection
- Provide appropriate support to Credit Managers as and when needed on various client portfolios
- Manage Statutory and regulatory compliance functions for the Credit Portfolio of the Bank including preparation of exception report, Central Bank reporting and MIS to Top Management
- Act as a backup for other team associates in case of any need
- Actively participate in all projects relating to credit services and support Credit service Manager for timely completion of projects
7
Lead Operations Representative Resume Examples & Samples
- AS400 and ALS System Knowledge
- Free of verbal/written documentation within the past twelve months
- Must be a minimum of a Meets/Meets on current performance review
- Proficient in Microsoft SharePoint, Word, and Excel
- Account/General ledger knowledge helpful
8
Lead Operations Representative Resume Examples & Samples
- Word-Proficient
- Excel-Proficient
- Power Point-Proficient
- Communication Skills-Written and Verbal
- Previous quality knowledge
9
Lead Operations Representative Resume Examples & Samples
- Good MS word and Excel knowledge in particular to managing spreadsheets
- Good communication skills to enable interaction with internal and external stakeholders
- Organization skills required to manage varied workload
- Able to work independently, analyzing problems with good judgment using initiative and common sense
- Proven ability to prioritize and multi-task with demonstrated ability for producing quality work with attention to detail and accuracy
- Analytical ability and systematic approach to examining information
- Positive, “can do” Attitude
- Understanding of SWIFT standards advantageous
- Technical and operating knowledge of Message Switch/Middleware environments for message routing repair an advantage
- SAA (SWIFT Alliance Access) operating knowledge advantageous
- RMA (Relationship Management Authority) advantageous
10
Lead Operations Representative Resume Examples & Samples
- Demonstrate excellent time management and organizational skills
- Excellent verbal and written communication skills with the ability to interact with all levels of associates and management
- Self-motivated and dependable
- Strong knowledge Microsoft Word & Excel
- Prior mortgage experience
- Organized, focused and ability to work independently
- MS Office 2013
- Able to multi task and work under pressure to deliver on deadlines
- Preferred previous banking experience
- Team player a plus, able to cross train in various functions
11
Lead Operations Representative Resume Examples & Samples
- Excellent written/verbal communication skills with strong PC and analytical ability
- Must be able to meet critical deadlines and work under pressure in a stressful environment
- Must be detail oriented, an independent thinker, and able to handle multiple tasks concurrently
- Previous retail banking, operational or analytical experience
- Must be a team player and able to build strong working relations with business partners
- Knowledge of internal bank and bank policies and procedure a must
- Proficient in MS Office, Word, Excel, and Outlook Express
- Must be able to be on Phone for Extensive Periods of Time as required
- Able to work additional hours/weekends as volumes dictate
- Ability to communicate well with associates, law enforcement officials and internal/external attorneys
- Customer Service Experience would be a plus
- Experience with legal documents is helpful
12
Lead Operations Representative Resume Examples & Samples
- Attention to detail, strong organization and time management is a must
- Intermediate skill with Microsoft Excel
- Must display problem solving skills
- Must display organizational skills
- Effective comprehension and ability to adhere to instructions and guidelines
- Ability to multi-task in order to manage various tasks/responsibilities
- Ability to work in self-paced, high-volume, deadline-driven, portfolio based work environment
- Must be able to lift 40 pounds
- 2+ years strong mortgage servicing experience helpful
- Experience working in a Bankruptcy Servicing environment desired
- Preferably knowledge on Advance Loan System (ALS), Recovery Management System (RMS), AS400 (iSeries), and Black Knight Financial (BKFS LoanSphere)
13
Lead Operations Representative Resume Examples & Samples
- Minimum of 1 year CD/IRA experience
- Strong problem identification and resolution capabilities
- Ability to continuously learn and adapt in a changing work environment
- Flexible/team player — associate will be cross-trained to support multiple functions within team
- Proficient in Microsoft Word & Excel
- Must be meeting/exceeding expectations in current position
- Prefer 3 or more years of customer service experience
14
Lead Operations Representative Resume Examples & Samples
- Process CD/IRA Requests
- Available to answer job specific questions
- Provide subject matter expertise for training materials, procedures, projects
- Work with Associate Readiness and Communication Team
- Conduct virtual coaching with Off-site teams
- Extensive CD/IRA knowledge
15
Lead Operations Representative Resume Examples & Samples
- Minimum one year customer service experience
- Intermediate technical aptitude with the ability to multi-task toggling between multiple computer screens and systems
- Proficient with MS Office Applications
- Proven effective communication skills, written and verbal
- Ability to analyze and resolve customer inquiries
- Ability to provide a positive customer experience through creative solutions
- Ability to seek solutions for customers in a fast-paced environment
- Ability to work as a liaison with our business partners and professionally communicate errors and recommended solutions
- Excellent communication and problem-solving skills
- Ability to adapt quickly to change
- Proven ability to meet and exceed productivity and quality monitoring goals
- Requires lifting a min of 20lbs
- One year contact center experience
- Two or more years Lockbox knowledge
- Bank of America applications
16
Lead Operations Representative Resume Examples & Samples
- Process USD wire investigation
- Manage case and message queue within required SLA's
- Minimally close 35 cases per day
- Wire experience
- Excellent oral and written communcaiton skills
- Very good typing skills
17
Lead Operations Representative Resume Examples & Samples
- 2-3 years of Consumer Card and/or Deposit credit experience
- Strong computer skills including Microsoft Office Applications
- Strong interpersonal skills and the ability to work effectively with multiple teams
- Able to work independently and within a team structure
- Ability to handle multiple tasks in a fast paced environment and meet deadlines
- Exceptional analytical and problem resolution skills
- FCRA Fluency
- Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS
- Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS and LVIS
18
Lead Operations Representative Resume Examples & Samples
- 2-3 years of Mortgage Servicing Skills
- Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, DALS, ISeries, SRM, ILA, HLMS, E-Oscar
- 2-3 years of Consumer Card and/or Deposit credit experience desired
19
Lead Operations Representative Resume Examples & Samples
- 2 or more years of ALS/iSeries experience
- Must have a working knowledge of DALS and/or AS400 and/or RMS
- Strong analytical (reporting) skills
- Exceptional problem resolution skills, ability to make sound business decisions even when faced with contradictory/missing data
- Self-starter, takes initiative to recommend solutions
- Credit Reporting Experience with Experian, Equifax, Trans Union, Innovis, Chex and EWS
- Experience with the following systems – HLMS, SRM, ILA, eOscar,
- Fair Credit Reporting Act (FCRA) fluency
- Metro2 fluency a plus
- CRA (credit reporting agencies) glances
20
Lead Operations Representative Resume Examples & Samples
- Ability to negotiate and schedule appearances and extensions
- Dead line driven and able to work under pressure
- Able to foster and grow business relationships with different LOBs
21
Lead Operations Representative Resume Examples & Samples
- Perform activities in client order placement and fulfillment
- Implement and monitor the process controls to ensure accuracy and timeliness in order placement and fulfillment processes
- Conduct end-to-end process review to ensure operations are in compliance with policies and standard operating procedures
- Coordinate with business partners to provide solutions to operational issues and problems
- Provide management on vendors on vendor performance and expense control
- Provide coordination, analysis and implementation on operational projects around business processes, technology upgrades, management reporting, etc
- Business process oriented and client oriented
- Strong academic foundation
- Strong organization and planning skills with the ability to multi-task and prioritize. Good communication skills in both verbal and written English
- Proficiency in use of Mandarin would be an advantage
- Proficient in PC Knowledge and familiar with Microsoft Excel, Word, PowerPoint and Outlook, etc
- Good time management, people skills and good business acumen
22
Lead Operations Representative Resume Examples & Samples
- Manages a team of approximately 20 employees
- Manages risk and promotes an environment where employees can Identify, Escalate and Debate risk
- Oversees daily activities ensuring adherence to deadlines and quality standards and adherence to procedures and regulatory requirements
- Manages associate development through the timely completion of PDP documentation, ongoing coaching, and periodic review of associate performance including quality audits
- Works closely with team to ensure all compliance training is completed on time and that associates are aware of their corporate responsibilities
- Conducts research efforts as required to determine root cause of transactional issues and manages remediation efforts to ensure the proper handling of the customer's transactions
23
Lead Operations Representative Resume Examples & Samples
- Proven track record as leader in an operations unit with specific focus on risk and efficiency
- Proven ability to drive execution with solid analytical skill set and strong reporting metrics
- Background managing a large team of associates in a production environment
- Strong interpersonal skills both verbal and written, ability to work with business partners
- Strong leader with ability to develop associates into strong leaders
24
Lead Operations Representative Resume Examples & Samples
- PC skills - Word Power Point and Excel (beginner to intermediate)
- Leadership experience
- Team Player
- Effective communication skills verbal and written
- Must be deadline driven
25
Lead Operations Representative Resume Examples & Samples
- Customer contact experience and phone
- Organizational and problem resolution skill
- New Account Opening and Small Business Experience
26
Lead Operations Representative Resume Examples & Samples
- Strong knowledge of Excel required
- Strong data entry skills with accuracy and speed
- Knowledge of as400/iSeries/DALS and Content Navigator preferred
- Production driven
27
Lead Operations Representative Resume Examples & Samples
- Good written/verbal communication skills with strong PC skills
- Must be detail oriented and able to handle multiple tasks concurrently in a short timeframe while maintaining excellent quality standards
- Must be able to work in a fast paced, high volume and high stress environment
- Experience with legal documents
28
Lead Operations Representative Resume Examples & Samples
- Must have attention to detail and accuracy
- Must be able to work with another employee in a dual control environment
- Must be able to stand, bend, and lift packages up to 25 lbs
29
Lead Operations Representative Resume Examples & Samples
- Teamwork and customer service skills
- Ability to prioritize multiple competing tasks
- Knowledge of bank systems and navigational skills - ICON/GSS /RIDS/Mainframe/Kofax Outlook
- Working in a filing vault: Standing and walking for long periods of time
- Professional communication through Microsoft outlook email/im communications
- Lifting weight 20 lbs
