Customer Experience Representative Resume Samples

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D Toy

Dameon

Toy

852 Fidel Knolls

Detroit

+1 (555) 197 1343

852 Fidel Knolls

Detroit

Phone

p +1 (555) 197 1343

Experience Experience

Houston, TX

Customer Experience Representative

Houston, TX

Huels, MacGyver and Rau

Houston, TX

Customer Experience Representative

When necessary, produce work order according to established business rules
Works independently, but seeks Supervisor support when necessary and supports other lines of business as volumes dictate
Develops qualified leads and solicits freight from new customers
Communicating verbally and in writing directly with agencies, underwriters and USB management
Works independently, and seeks Supervisor support when necessary
Assists internal customers with problems on loads or customers
Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution

Chicago, IL

Night Customer Experience Representative

Chicago, IL

Johnson and Sons

Chicago, IL

Night Customer Experience Representative

Schedule freight orders or pickup/delivery appointments for new and existing customers
Ensure prompt handling of customer requests/inquiries
Enter customer orders into the JBHT system and track loads to ensure on time, damage-free service
Set pick up and delivery appointments to ensure timely delivery and maximize customer satisfaction
Ensure freight volume meets capacity for assigned market areas to maximize revenue
Foster excellent customer relations to maximize freight potential
Keen attention to detail

present

Los Angeles, CA

Senior Customer Experience Representative

Los Angeles, CA

Mann, McDermott and Keebler

present

Los Angeles, CA

Senior Customer Experience Representative

present

Maintain customer satisfaction by providing exceptional service and ensuring we deliver value through our products and services
Originate actions to improve existing conditions, processes, and communication
Monitor contractual agreements, monthly billing, and manage quarterly audits and reviews
Maintain and grow relationships with key customer stakeholders and other key customer team members
Utilize existing knowledge and continue to develop a strong and detailed knowledge of fraud, including the detection of the continually changing landscape of fraud. In addition, utilize that knowledge to identify ways for Experian solutions to monitor, detect, and prevent fraud
Develop and maintain strong working relationships with Experian Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product supporting the Financial Services customers
Maintain and expand working knowledge of current industry solutions/products, as well as their integration and methods of delivery/deployment and ongoing support

Education Education

Bachelor’s Degree in Professionalism

University of Florida

Bachelor’s Degree in Professionalism

Skills Skills

The ideal candidate has excellent communication skills, and is able to articulate complex information in simple, relatable terms
Be able to prioritize customer requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
Possess the ability to conduct conversations with empathy and professionalism
Be able to work effectively (and in good humour) in a high paced environment ensuring all tasks are performed to completion and on time
Ability to achieve results in a fast paced environment
Ability to think on your feet and solve customer problems/complaints
A great sense of humour
Ability to apply numeric and literacy skills to tasks
Advanced proficiency in Microsoft Word and Excel
Ability to handle repetitive functions in a fast paced environment and to remain calm under pressure

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CQA Customer Experience Representative Resume Examples & Samples

Bachelor's degree, preferably in related field
Four or more years of experience in audit/regulatory compliance activities
Effective oral and written interpersonal communication skills
Strong knowledge of consumer lending and deposit federal regulations, including Unfair or Deceptive or Abusive Acts or Practices (UDAAP)
Ability to research and dissect information learned in order to help identify potential customer experience risks within the organization
Experience reviewing/investigating consumer complaints
Ability to learn and navigate proprietary complaint management systems
Strong organization, analytical, and project management skills
Strong planning, implementation, and negotiation skills

Tier, Customer Experience Representative Resume Examples & Samples

Database and relational data structures
Large scale, multi-tenant production environments
API Programming or Software Development
Software Design Lifecycle
Basic understanding of HTML, XML, API, SQL etc

Customer Experience Representative Resume Examples & Samples

Must be able to work evenings, weekends, variable schedule(s) and overtime as necessary
Must be able to work in a fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Previous customer-facing or frontline retention, customer service, and/or sales experience within a call center environment and/or in the telecommunications or wireless industry a plus!
Retains Comcast customers by probing for current level of satisfaction and identifying reasons for request to disconnect where applicable. CAE will overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving
Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer’s needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary
Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value
Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations
Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects
Educates and promotes self-service options
Fundamental understanding of competitive environment and begins to position Comcast’s products positively to our customers
Demonstrates ability to achieve established goals and performance metrics
Works independently, and seeks Supervisor support when necessary
Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse

Customer Experience Representative Resume Examples & Samples

Provides support to customers for billing, repair, retention and sales
Consistently follows company policies and procedures while applying
Overcomes initial customer objections to presented offer using

Customer Experience Representative Resume Examples & Samples

Must have open availability to work evenings, weekends, and variable schedule(s) as necessary
Previous customer-facing or frontline experience within the retail, telecommunications or wireless industry a plus
Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules
Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer's cooperation to work through the troubleshooting process, ensuring customer problem resolution
Corrects discrepancies on customers' accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution
Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience
Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution
Fundamental understanding of competitive environment and begins to position Comcast's product positively to our customers
Works independently, but seeks Supervisor support when necessary and supports other lines of business as volumes dictate

Customer Experience Representative Resume Examples & Samples

Tertiary qualifications in Science or related degree - science or biological science topics (preferred/highly desirable)
Customer service skills (essential)
Laboratory experience (desirable)
Dedication and commitment to exceeding customer expectations, delivering outstanding service, building customer rapport, and pro-actively supporting our customers
High level of interpersonal and communication skills
Professional telephone manner
Exceptional organisational skills and the ability to prioritise tasks effectively
Be able to work effectively (and in good humour) in a high paced environment ensuring all tasks are performed to completion and on time
Ability to think on your feet and solve customer problems/complaints
A team player who interacts well with all internal customers
Ability to apply numeric and literacy skills to tasks
Intermediate level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook

Senior Customer Experience Representative Resume Examples & Samples

Maintain customer satisfaction by providing exceptional service and ensuring we deliver value through our products and services
Communication with the customer to evaluate satisfaction and proactively identify upcoming needs
Originate actions to improve existing conditions, processes, and communication
Monitor contractual agreements, monthly billing, and manage quarterly audits and reviews
Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations for solution performance, delivery, etc
Maintain and grow relationships with key customer stakeholders and other key customer team members
Utilize existing knowledge and continue to develop a strong and detailed knowledge of fraud, including the detection of the continually changing landscape of fraud. In addition, utilize that knowledge to identify ways for Experian solutions to monitor, detect, and prevent fraud
Develop and maintain strong working relationships with Experian Sales Executives, Sales Engineers, Professional Services, Customer Support, and Product supporting the Financial Services customers
Maintain and expand working knowledge of current industry solutions/products, as well as their integration and methods of delivery/deployment and ongoing support
Stay current on industry fraud issues, trends, and competitive solutions
Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support
Drive industry best practices throughout all owned accounts
Complete timely business reviews with each account
Experience in working with customer and building ongoing relationships
Experience in using account management tools, such as Salesforce, to track and manage customers

Customer Experience Representative Resume Examples & Samples

Follow established troubleshooting procedures, including use of appropriate resources and desktop tools
When necessary, produce work order according to established business rules
Demonstrated ability to establish and maintain effective relationships with customers
Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary
When appropriate, follow established escalation procedures to expedite prompt resolution
Demonstrates awareness of company policies and procedures while pplying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)
Educates and promotes self service options
Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Supports other lines of business as volumes dictate

Associate Customer Experience Representative Resume Examples & Samples

Flexibility in responding to new and rapidly
Excellent independent judgment skills
Effective analytical skills
Demonstrated organizational skills
Must be able to work as part of a team
Must be detail-oriented and accurate in all

Customer Experience Representative Resume Examples & Samples

KNOWLEDGE/SKILLS/ABILITY:Expert knowledge of operational processes, escalation procedures and performing training needs assessments. Expert knowledge of researching the market to determine special pricing for non‑standard items in the interests of ensuring appropriate profit margins are reached and maintained.Excellent skills in developing customer service department procedures. Excellent skills in developing and managing service with speed and accuracy. Specialist product knowledge in support of Rackspace standards. Exceptional people skills; the ability to engage and motivate staff. Drive to succeed. Excellent organizational skills. Budget management. Customer relationship management. Mentoring, coaching and training. Exceptional communications skills, written and interpersonal. Ability to communicate technical info and ideas so others will understand. Ability to make appropriate decisions considering the relative costs and benefits of potential actions. Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations. Ability to successfully work and promote inclusiveness in small groups. Ability to provide FANATICAL support
JOB COMPLEXITY: Works on complex issues where analysis of situations or data requires an in-depth knowledge of the company. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people. Workflow management and prioritization. Responsible for minimizing downtime via proactive technical intervention. Ensure all business processes are followed. Rapid and effective fault fix activity, proactive recommendations of systems architecture review and improvements. Manages the development of a team of account managers and technicians. Participates with other managers to establish strategic plans and objectives. Prime spokesperson on highly significant matters. Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization
SUPERVISION: Works under minimal supervision. May assist less experience peers
EXPERIENCE/EDUCATION:High school diploma or equivalent required. At least 4 years of Operational Management experience within a mission critical environment, committed to providing FANATICAL customer service. A strong background in account management or demonstrative hosting-specific technical skills. ITIL Certification preferred. Demonstrated ability to consistently provide FANATICAL support
PHYSICAL DEMANDS:General office environment. May require long periods sitting and viewing a computer monitor. Considerable levels of stress may occur at times. No special physical demands required

Customer Experience Representative Resume Examples & Samples

A fundamental understanding of Accessibility Assistive technology is a plus
Must be able to work evenings, weekends, and variable schedule(s) as necessary
Previous customer-facing or frontline experience within the telecommunications or wireless industry a plus
Has ability to understand and assist customers utilizing accessibility assistive technology

Customer Experience Representative Resume Examples & Samples

Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear
Occasionally lift and/or move up to 50 pounds
Read, write and fluently speak and understand the English language
Communicate clearly with peers, internal and external customers
Read and interpret documents such as safety rules and procedure manuals
Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume
Write routine reports and correspondence
Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Handle and prioritize multiple projects concurrently
Wear uniform and insignia as prescribed by the Company
Report to work in a regular and timely basis

Customer Experience Representative Resume Examples & Samples

Follow the Care expectations to deliver an exciting and consistent experience, via phone and email
Achieve daily KPIs to ensure customer communication is resolved within SLA
Participate in team meetings, training sessions and product launches
Work together with your fellow team members to support each other at busy times and in demanding situations
Identify ways to personalize the experience of every customer, whenever possible
Show ownership and excitement in our community via Social Media
Take ownership for resolving customer complaints as quickly as possible, escalate when apprise and ensure follow up when needed
Always deal with the most difficult situations in a willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
Use all platforms confidently and accurately
Identify and bubble up tech glitches in real time to ensure user experience
Confidently speak to CANDI policy
Utilize best judgment
Partner with internal and external departments to ensure issues affecting customer orders or returns are resolved to ensure a timely experience
Directly support customer facing inquires
Previous customer care experience
Excellent communication skills. You must be able to display the highest level of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication
Ability to adapt to new and changing platforms
Ability to achieve results in a fast paced environment
Opened to change and approaches each day with a can do attitude
Self-motivated, proactive and up-beat

Customer Experience Representative Resume Examples & Samples

Help customers get the parts they need
Interact extensively with sales representatives and customers to clarify their needs, and research different situations
Provide quotes
Take orders
Provide post order service
Desire / ability to learn new systems and processes quickly
Accuracy, ability to multi-task, prioritize, organize
Sense of humor, desire to succeed

Customer Experience Representative Resume Examples & Samples

Bachelors or Master Degree or University Degree in Mass Communications or Business Administration or equivalent
2 years’ related experience will be an added advantage
Excellent written and oral communications in English
Good interpersonal and interactions skills
Possess good project coordination and planning skills
Good computer literacy skills – Microsoft Powerpoint, Excel, Words, Photo shop, Adobe

Associate Customer Experience Representative Resume Examples & Samples

Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products
Follow standardized process to ensure 100% quality for all orders
Abides by company, departmental policies and regulatory procedures
Maintain continual positive attitude, builds relationships and fosters teamwork
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Flexibility in responding to new and rapidly changing situations and environment
Participates in the creation and continuous improvement of standardized work
Continuously searching for ways to enhance performance and meeting all training and documentation criteria

Customer Experience Representative Resume Examples & Samples

Document all applicable customer contacts / warrant claims in related software systems
Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair
Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with Eaton
Represent the Roadranger Customer Experience Center and support the Advanced Technical Service team in PPIT, Max Uptime, and other product/process improvement initiatives
Use emerging trend and other relevant information to design, develop, and facilitate custom training for the Roadranger Call Center agents and related teams
Ability to Interpret electronic data to prescribe repair strategies for all products
Develop, implement, and maintain claim coding guidelines with product teams
Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc
Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
Strong technical skills/knowledge of all Eaton Truck products
Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
Interact with cross functional departments such as Advanced Technical Services, Service Engineering, Warranty, and supply chain to communicate trends and opportunities for improvement
Support teammates and other departments as needed
Represent Eaton in a courteous, ethical, and professional manner at all times
Ability to work flexible hours, potentially including weekends
Responsible for staying current on pertinent product and customer issues
Administer Eaton Truck Component product warranties per published guidelines
Minimum of 2 years customer service experience required
Candidates must be legally authorized to work in the United States without company sponsorship
Competent in teaching and troubleshooting mechanical and electrical systems
Demonstrated ability to convey complex problems in an easy to understand manner
Competent in developing and delivering technical and troubleshooting curriculum to a wide audience
Competent in general truck component knowledge, assembly/disassembly procedures
Capable of interacting professionally with customers, even in challenging situations
Excellent verbal, written, interpersonal and presentation skills
Demonstrated ability to interpret signal/analytic data using MS Excel or similar system
Ability to work flexible hours and possible weekends

Customer Experience Representative Resume Examples & Samples

Satisfies our customer’s needs through prompt response, friendly service, and support that often exceeds expectations
Acts as the liaison between field sales agents & distributors and internal personnel & departments by managing all sales order activity, inventory replenishments, product inquiries, and investigating order shipments, tracking, or issues ensuring the timely and accurate delivery of materials needed for surgery
Develops and enhances product knowledge through training, webinars, learning modules, interaction and partnership with sales, marketing, sales training, medical education
Responsible for placing and monitoring orders submitted by fax or email
Responds to high-level sales support requests such as product availability, par levels, order completion, tracking shipments, order history, or any other customer concern
Monitors and supports orders placed in the field, communicates with distributor office managers or reps as needed to ensure order accuracy and availability
Manages internal controls such as product access, restrictions, back orders, par levels, etc
Use Enterprise Resource Planning/Manufacturing Resource Planning software programs to loan, receive, ship, issue and monitor inventory. May also require coordination with shipping companies
Schedules pick-ups and contacts 3rd party carriers to deliver product on time, as needed
Collaborate with departments across functions: supply chain, warehouse, and operations to fulfill orders
Follow directions closely and possess ownership/responsibility for tasks
Helps train on process for proper kit management and ensure field sales, office staff, and Independent Sales Agents are trained on systems and process
Develops and enhances product knowledge through training, webinars, learning modules, interaction and partnership with sales, marketing, sales training, med ed
Participates in group and project meetings as required
Serves as backup as needed for reception
Builds positive relationships and an arena of trust with distributors, office staff, sales representatives, sales management, and other internal business partners including operations, supply chain, marketing, finance, IT, etc
Performs duties in compliance with applicable regulations such as FDA, ISO, etc., or other standard company guidelines and practices
Participation in departmental 24 hour emergency “on-call” service is a requirement of this position
Strong Communication Skills – oral, written, inter-personal
Positive attitude and willingness to participate in a culture of superior service
Strong Customer Service orientation
Ability to handle difficult situations while remaining professional
Ability to use guidelines, scripts, or process maps to perform the job
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Demonstrated enthusiasm and willingness to learn
Strong communication skills, especially the ability to foster positive relationships with sales, distributors and other departments
SAP experience proficiency a plus
Certificate from college or technical school or 3-4+ years of related experience ]
Minimum of 2 years’ experience in logistics, supply chain, sales support or other technical field and/or inventory management

Customer Experience Representative Resume Examples & Samples

Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution
Fundamental understanding of competitive environment and begins to position Comcast’s product positively to our customers

Senior Customer Experience Representative Resume Examples & Samples

Effectively resolve escalated customer inquiries and complaints by
Adhering to established standards and timelines, internal policies and industry regulations. This requires employing best-in-class complaint management skills in combination with a thorough knowledge of all Creditor Insurance products and process including applicable industry legislation and regulations. Able to assess when to provide immediate, informative responses and when to collect further information from other sources before responding to a concern or question
Taking responsibility for achieving quick, knowledgeable and straightforward resolutions that are customer focused and reflect the long term interest of ScotiaLife Financial and Scotiabank. This may require negotiating directly with managers or partners and reviewing all materials relevant to the matter to ensure an informed and fair resolution
Working with the appropriate managers, departments of Insurance Canada and Scotiabank, as well as partners to achieve consensus on cases, while effectively meeting the needs of the customer
Meeting service standards for turnaround times
Complete all inquiry / complaint documentation and tracking
Use the complaint management tracker and other tools to track and keep accurate and comprehensive files on each case
Accurately classify all complaints received to assist in the identification of trends
Recommend changes and improvements to enhance case records and data collection
Identify, analyze and recommend improvements needed in operating processes / procedures and products as a result of handling and resolving customer inquiries / complaints and observed trends
Use each inquiry / complaint as an opportunity to enhance customer satisfaction by analyzing products, processes and services from the customers’ perspective, assessing and identifying appropriate changes and improvement and market specific recommendations to senior management
Use specific customer complaints to highlight coaching opportunities for the distribution channels; branch, contact centre, online
Champion customer focused approaches
Develop new templates and implement other tools to improve inquiry and complaint handling efficiencies
Assist with the documentation of processes, updating when changes are implemented
3 – 5 years’ experience in a customer service role in the insurance industry with demonstrated skills in resolving escalated customer inquiries / complaints
Strong interpersonal and relationship building skills and the ability to communicate effectively with internal and external contacts
Excellent research and problem solving skills
Ability to employ exceptional judgment and decision making skills to arrive at an appropriate resolution for escalated customer disputes
Able understand customers' concerns, assess difficult situation and bring a proactive approach to resolving each case as quickly as possible
Thorough knowledge of Creditor Insurance products
Working knowledge of Canada’s insurance market including industry best practices
Working knowledge of the Bank’s retail and small business lending products
Excellent organization and time management skills
Working knowledge of Windows, Excel, Access, Word processing and Outlook
Thorough knowledge of policies, procedures, operations and functions to ensure operating within Audit requirements
French language skills are a requirement

Senior Customer Experience Representative Resume Examples & Samples

Respond to customer inquiries regarding products, online experience, etc
Develop and document procedures and processes to deliver exceptional customer experience
Collaborate with team members to identify, analyze and resolve common customer inquiries striving towards root cause resolution
Bachelor’s degree from an accredited university or equivalent experience
2-5 years’ relevant work experience, customer-facing call center experience preferred
Ability to balance multiple tasks in a fast-paced environment
Excellent verbal and written skills; a strong commitment to providing exceptional customer service
Outstanding active listening skills and the ability to engage customers
Creative, with a drive to solve problems and help people achieve their goals

Customer Experience Representative Resume Examples & Samples

Answer incoming customer support phone line to identify and resolve reported issues
Respond to customer emails to identify and resolve reported issues
Develop and ensure timely resolution to customer work orders
Prioritize reported customer issues and escalate as necessary
Effectively provide consultation and educate customers on the appropriate use of all products within the Homecare Homebase suite
Research data functionality and report problems to the Manager of Customer Support with needed steps for customer resolution
Assist customer field agents to utilize the hand held application and synch data back to the office based application
Participation in training programs for support team members and other department staff on applications
Adhere to departmental policy regarding necessary documentation
Adhere to HIPAA policies of Homecare Homebase. Assure confidentiality of agency information. Good communication skills
Good investigation and problem solving skills
Ability to understand complex software applications
Ability to work under pressure of multiple projects and deadlines
Self-motivated individual who can work with minimal direction
Additional duties and responsibilities as assigned
The Customer Experience Representative must possess a Bachelor’s degree
Experience in customer service/support including specific experience in the analysis of software functionality
Demonstrated ability to analyze and solve complex problems
Medical/healthcare experience a plus
Must possess the ability to communicate effectively both orally and through written correspondence
Our Customer Experience Team works shifts between the hours of 6 am and 9 pm. Representatives are assigned a shift based on business needs after their training is completed

Customer Experience Representative Resume Examples & Samples

A high degree of professionalism
Strong computer skills including Microsoft Office Suite
Detail oriented, self-motivated, able to multitask and meet deadlines
Exceptional organizational and time management skills
Must have ability to work independently
Adhere to confidentiality
High school diploma, GED, or equivalent work experience required; Bachelor’s degree preferred
At least one year experience in the Raynham CSC; Customer Retention Specialist experience a plus
Thorough understanding of Road Management System (RMS)

International Customer Experience Representative Resume Examples & Samples

Enter customer orders into the JBHT system and track loads as required to ensure on time, damage free service
Ensure freight volume meets or exceeds capacity requirements for their assigned market areas to maximize revenue. R
Equesting customs documents, and submitting them for customs clearance, file our EEI (Electronic Export Information)
Assist with booking and customer service for our San Diego and El Paso office and other duties dimmed necessary
Ability to speak fluent Spanish is required
High school diploma or general education degree (GED) plus specialized training; 12-18 months related experience and/or training; or equivalent combination of education and experience and 7-11 months’ management experience

Customer Experience Representative Resume Examples & Samples

Native-level English, written and spoken
Excellent written and oral communication skills in English
A proactive, make-it-happen attitude
Receptiveness to feedback and coaching with a desire to continuously improve
Demonstrated aptitude and love for providing exceptional customer service
A natural enthusiasm for resolving problems in an ever-evolving environment
Stamina and focus to provide support to dozens of contacts per day with the same enthusiasm
Tech fluency – you’d become an expert in our product and would need to learn new technology at lightning speed, as well as help and teach others

Customer Experience Representative Resume Examples & Samples

Demonstrated aptitude and love for providing exceptional customer experiences
Resilience and focus to provide support to dozens of contacts per day with a smile
Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others
Above the line thinking - taking responsibility, being accountable, supporting and encouraging your teammates and delivering solutions

Customer Experience Representative Resume Examples & Samples

Candidate will be a subject matter leader in transitioning service related processes into ownership and execution by the US Orlando team. This will include the development and execution - providing process insight, documenting end to end processes and providing guidance to team through execution
Management of the Brokered Sales process (Pricing validation, sales order creation, invoicing/reconciliation and billing, credit & re-bills)
Providing real time support for ordering, retrieval & issue resolution for the CHEP Recycled customer base
Validation and documentation of pallet retrieval paperwork to initiate billing
Work collaboratively with the CHEP Recycled Plant Network to facilitate and communicate customer needs
Lead and develop process improvements or design new processes in accordance with CHEP Recycled business needs and vision
Documentation and resolution for Customer Feedback or Complaints
3+ Years of Advanced Customer service / Account Management experience
1-2 years of CHEP experience
Demonstrated knowledge and application of the Lifecycle Touch Points
Demonstrated ability to multi-task and effectively manage time and resources
Demonstrated ability to take initiative to drive results
Strong problem solving, organizational and decision making skills
Adaptability and flexibility while in a state of constant change
Assimilates and applies new job-related information in a timely manner
Proficiency with Microsoft Office, Excel, Business Warehouse, SAP and Siebel

Customer Experience Representative Resume Examples & Samples

Managing the agency experience by responding to stated needs and anticipating unstated needs related to USB accounts
Coordinating and responding to agency inquiries for renewals and managing critical deadlines
Understanding agency inquiries and determining appropriate action and response for resolution
Communicating verbally and in writing directly with agencies, underwriters and USB management
Coordinating business transferring from the branches to the USB
Adhering to departmental, branch, and company guidelines and workflow requirements
Collaborating to define and refine workflows for this role
Exhibits strong customer focus including an understanding of customer needs and expectations; displays a sense of urgency and ownership, taking responsibility for customer issues from beginning to resolution
Demonstrated critical thinking and problem-solving skills
Demonstrated ability to make expedient decisions
Advanced verbal and written communication skills, including active listening
Proven desk management skills including multi-tasking and prioritizing
Completes tasks with accuracy and proper attention to detail
Demonstrated ability to effectively collaborate with team members as well as to operate independently
Ability to handle repetitive functions in a fast paced environment and to remain calm under pressure
Working knowledge of underwriting and customer service experience is preferred

Customer Experience Representative Resume Examples & Samples

Aggressively markets the J.B. Hunt brand to develop new accounts and secure an established customer base. The main focus is for the solicitation of business from new and existing customers to build business volume according to the business plan. Freight sales are required to meet margin and volume goals as outlined in the branch budget. Works under routine supervision
Markets, services and promotes JBHT's transportation products and services
Solicits freight from existing customers
Develops qualified leads and solicits freight from new customers
Books loads tendered from customers, trace loads as needed and handle any other related duties
Tracks freight volume by customer
Maintains and builds effective relationships with customers
Assists internal customers with problems on loads or customers
Schedules pickup and delivery appointments
Using electronic means, posts information on available trucks and capacity for specific regions
Position requires full time attendance
Two to four-year degree from an accredited university or up to six months equivalent experience
Incumbent must be able to handle a fast-paced, stressful work environment. Transportation experience and the ability to work flexible hours are highly desirable
Ability to deal effectively and tactfully with customers and employees
Ability to make decisions in a timely and professional manner, plus have analytical ability, initiative and problems solving ability

Customer Experience Representative Resume Examples & Samples

At least 2 years in a customer-facing or customer-focused role
Stamina and focus to provide support to dozens of contacts per day with a smile
A great sense of humour
Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

Customer Experience Representative Resume Examples & Samples

This contractor role is a temporary assignment and we are looking to hire immediately
The contract will end in January 2018
This role has the potential of converting to a full time Sonos employee at the end of the year
The ideal candidate has excellent communication skills, and is able to articulate complex information in simple, relatable terms
Possess the ability to conduct conversations with empathy and professionalism
Experience in customer service or sales, preferably for a technical product or service
You must have the ability to learn and master technical information related to wireless-networking, home audio, and digital music streaming
Must be a team player who also works well independently
Must have a passion for music and technology