Lead Support Engineer Resume Samples

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D Brown

Domenic

Brown

39032 Nienow Junctions

San Francisco

+1 (555) 594 2259

39032 Nienow Junctions

San Francisco

Phone

p +1 (555) 594 2259

Experience Experience

Detroit, MI

Lead Support Engineer

Detroit, MI

Beier Inc

Detroit, MI

Lead Support Engineer

Vendor Management. Manage service provider(s) and ensure prompt and efficient delivery of expected services (eg. L2 services)
Study trends and work with L3 to mitigate issues to improve performance as part of proactive monitoring
Works with users and other teams to come up with possible workarounds to problems
Incident Management. Manage incident trends with focus to close the loop on problem and incident
Incident Management.Manage incident trends with focus to close the loop on problem and incident
Provide after-hours on-call support to issues as they arise and works to schedule associated 24X7 coverage with other team members
Application Management. Monthly dashboard reporting and presentation to management teams

Houston, TX

Lead Tech Support Engineer

Houston, TX

Purdy, McDermott and Ankunding

Houston, TX

Lead Tech Support Engineer

Proven track of identifying and developing enhancements to Support process and methodology
Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards
Log into the ACD system daily to receive incoming user calls
Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects
Develop and establish strong working relationships with management company-wide
Train and assist with End User training on all systems
Prepares and delivers technical training to peers

present

Los Angeles, CA

Empi Support Lead & Engineer

Los Angeles, CA

Abshire-Mayer

present

Los Angeles, CA

Empi Support Lead & Engineer

present

Manage all requests via OPAS (ticketing system) tickets and Service Management protocols according to the healthcare account SLAs and OLAs
Management & overall support of Patient & Provider modules
Provide subject matter expertise of the IBM Initiate EMPI software, infrastructure, integration with feeder systems, Dell IS components, & server configuration
Performance tuning & monitoring of Initiate EMPI system
Cater to end user inquiry requests by providing detailed analysis on core MDM building blocks
EMPI System Administration (Development, Test and Production environments)
Lead resources in the support of EMPI delivery

Education Education

Bachelor’s Degree in Computer Science

Clark Atlanta University

Bachelor’s Degree in Computer Science

Skills Skills

Strong analytical, problem-solving and conceptual skills
Ability to a prioritize a multi-stream work load and consistently meet deadlines
Strong organizational skills
Strong written and verbal communication skills combined
Comfortable working in an extremely fast paced environment, meet deadlines and prioritize accordingly
Understanding of object-oriented programming & design along with design patterns knowledge
Secondary knowledge db2,Maria db,Kony Product
Experience with design and development of service oriented architecture (SOA). Includes experience with Web Services, Remoting, SOAP and WCF
Experience in Content Management System (CMS) development utilizing Kentico or similar software such as SiteCore
Experience using Team Foundation Server (TFS)

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15 Lead Support Engineer resume templates

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Empi Support Lead & Engineer Resume Examples & Samples

Lead resources in the support of EMPI delivery
Interface directly with clients to ensure their access and use of the IBM Initiate environment is clear
Manage all requests via OPAS (ticketing system) tickets and Service Management protocols according to the healthcare account SLAs and OLAs
Responsible for sending out communications via Application Alerts for scheduled & emergency maintenance / outages
On-call duties which require working EMPI production issues/maintenance 24/7, as appropriate and based on the urgency/impact for the issue
Provide subject matter expertise of the IBM Initiate EMPI software, infrastructure, integration with feeder systems, Dell IS components, & server configuration
EMPI System Administration (Development, Test and Production environments)
Management & overall support of Patient & Provider modules
Administration of application software patches & upgrades & configuration support
Cater to end user inquiry requests by providing detailed analysis on core MDM building blocks
Performance tuning & monitoring of Initiate EMPI system
Assist 3rd Party Software Vendor to access Dell hosted servers for system and application level support, as needed
Ensure stability of data management and transfers through systems, for maintaining the integrity of the data residing on systems, facilitating and performing validations, and error resolution and decision making to complete or support business processing requirements
Experienced BMC Remedy User

Tech Lead-support Engineer Resume Examples & Samples

Create effective processes to manage/prioritize incoming requests for team of Support Engineers and Data Technicians
Manage a team of Support Engineers and Data Technicians to deliver projects on time
Be curious and learn on the fly about new hardware/ new technology
Be the primary point of contact with tools team to identify bugs, improvements, test deployments, coordinate roadmap planning with Program Managers
Ability to work effectively across a range of customers and team members to deliver on-time
Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
Bachelor’s or advanced degree in audio, computer science, electrical engineering, telecommunications or a similar field
Experience with SQL scripting, querying databases, outside of extracting data
Strong knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
Experience troubleshooting network systems
Experience managing people either directly or through influence
Experience with scripting using BASH/perl/python
Willingness to support several projects at one time, and contribute towards decisions for prioritizations as necessary and to deliver high-quality work on schedule
Experience with Java, Mobile development (Android)

Technical Support Engineer, Lead Resume Examples & Samples

12+ years of experience as a technical integration engineer
1+ years of experience in the intelligence community
Experience in one of the following: system and network account management, infrastructure and technical management, overall systems management, systems engineering and project integration, providing best effort O&M support, or code stabilization and productization of proven capabilities
Knowledge of site compliance policies
TS/SCI clearance with a polygraph required
2+ years of experience in the intelligence community
1+ years of experience with supporting client operations
Experience in Information Security (INFOSEC) services
Experience with supporting the framework and environments hosted within the Commercial Cloud Services and Mission Utility Cloud (MUC) preferred
Experience with leveraging X-MIDAS or analog expertise to perform unique infrastructure support preferred
BA or BS degree in a Science, Technology, Engineering, or Mathematics discipline

Lead Cyber Support Engineer Resume Examples & Samples

Define and oversee a set of procedures for response behavior on the virtual desktop infrastructure and supported applications
Ensure quality of support for both content and delivery on various systems and operating environments
Maintain awareness of outages for the organizations infrastructure as well as UNET and inform organization of planned outages of deployed physical and virtualized infrastructure systems
Oversee the support and operation of the infrastructure and virtual environments
Recommend integration modules to the User Integration Specialists on various systems and operating environments
Provide weekly metrics on Mondays and as directed by the Government
Bachelor’s Degree in one of the following areas: Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Computer and Information Security, Computer Security, and/or Network Administration from an accredited university/college
5 years’ experience or Master’s Degree in Computer Science or related scientific/technical field with 2 years’ experience or PhD in Computer Science or related discipline with 1 years’ experience; or equivalent combination of training and experience
Must have an active Top Secret security clearance

Lead Solution Support Engineer Sfdc Complaint Handling Resume Examples & Samples

You will maintain and support solutions including the implemented business processes according to defined procedures and Service Levels
You will prioritize and plan the implementation of Requests for Changes in close co-operation with the respective business stakeholders
You will execute the defined release strategy for the specific solution(s) taking into consideration business as well as technical needs including dependencies to related solutions
You will evaluate alternative informatics technologies where required and research industry best practices and emerging trends
You will optimize business processes at a global level in the area of expertise

Lead AV Support Engineer Resume Examples & Samples

Ability to assess readiness and make recommendations for improvements and updates
Ability to Identify and deliver required audio-visual service levels according to company policies and user requirements
Bachelor’s degree or equivalent years of experience
Strong calendaring knowledge
Knowledge of Building and maintaining spare parts inventory for all AV equipment

Production Support Lead Engineer Resume Examples & Samples

Must possess keen interest in technology, forensics, troubleshooting and problem solving
Someone who is willing to keep digging until an answer is found
Very clear communication skills both written and oral
Experience includes Red Hat Linux, Apache Tomcat, JBoss, ActiveMQ, and shell scripting
Broad understanding load balancing
Able to drive/recommend solutions to extended technology teams
Working Knowledge of Splunk and Introscope Individual will need to be able to use performance and diagnostic tools to determine server performance, application response time, and network issues
Collaborate with engineering, development, and deployment teams

Lead Support Engineer Resume Examples & Samples

Incident Management. Manage high severity incidents which has customer impact with focus on recovering the services in the shortest possible time
Incident Management.Manage incident trends with focus to close the loop on problem and incident
Root Cause Analysis. Drive root cause analysis to prevent recurrence of problem incident
Capacity Management. Manage business usage against IT resource allocated to ensure adequate capacity
Technical and Functional Competency. Maintain technical and functional knowledge on applications systems supported
Application Management. Manage health check activities to ensure availability of applications (eg. schedule regular restart for server and application services)
Application Management. Monthly dashboard reporting and presentation to management teams
Certificate Management.Manage and purchase any required certificate and encryption key renewal
Vendor Management. Manage service provider(s) and ensure prompt and efficient delivery of expected services (eg. L2 services)
Line of Business. Focal point for CBG Technology on all technology driven initiative and project
Line of Business. Focal point for CBG Technology on all problem / incident within CBG Technology Division
Patch Management. Manage patch management strategy (if applicable)

Securities, Team Lead Support Engineer, VP Resume Examples & Samples

Define support strategy and keep it current with the changing environment
Work with both internal and external development teams to define requirements for trading and support applications
Track issues to resolution and provide updates to trading business
Collaborate on support strategy with a global support team
Experience of Equities Support, Ideally leading a team of 2+
Successful implementation of process and procedure to cut operational risk
Excellent knowledge of Unix/Linux environment
Application support experience of trading applications
Level 1 support experience
Experience in managing an Equites Front Office support team
Excellent understanding of Equities cash markets

Lead Solution Support Engineer Sfdc Dialog Portal Resume Examples & Samples

The Operation Service Manager role ensures the stability, integrity, and efficient operation of existing processes and procedures, as well as leading or assisting with the development of new ITIL-based processes and procedures
Enables and champions a customer focused and service oriented culture
Responsible for consulting and auditing of operational processes and staff actions to ensure desired standards and established practices and policies are being used
Defines, advises and measures key performance indicators (KPI) for process effectiveness and recommends and coordinates the implementation of changes to Service Management processes to improve metrics
Works cross-functionally with all support teams to ensure day-to-day effectiveness of Service Management process
Co-ordinates inter-process changes with other process owners

Lead Support Engineer Resume Examples & Samples

Provides technical leadership in the diagnosis and resolution of issues utilizing advanced application debugging within the Web6 eCommerce system
Designs and develops web applications and tools to improve the supportability of the system
Responds to Service Requests within the given SLA
Works through production issues (incidents) until service is resumed
Works with users and other teams to come up with possible workarounds to problems
Report defects found in Pre-Production and Production to QA and Development teams; work closely with these teams to ensure timely resolution of these issues
Provide after-hours on-call support to issues as they arise and works to schedule associated 24X7 coverage with other team members
Conducts root cause analysis (RCA) with related teams, including but not limited to development, operations, service management, quality assurance and end-users
Identifies and resolves system defects during emergencies in order to provide continuous business operations
Interacts with project manager, business analysts and development staff regarding project status and user requirements to promote an environment with improved productivity and satisfaction
Provides leadership, mentoring and training for entry-level team members
Candidate must possess a minimum 5 years of custom software support based on Microsoft .Net technologies
Candidate must be detail- oriented and possess excellent written and verbal communication skills
Ability to a prioritize a multi-stream work load and consistently meet deadlines
Development experience in Web-based Applications – ASP.NET, C#, jQuery, JavaScript, HTML/HTML5, and CSS/CSS3
Development experience in ASP.Net MVC 4/5
Development experience in Windows Communication Foundation (WCF)
Development experience with Microsoft SQL Server programming is required
Development experience creating custom web parts and features using Microsoft SharePoint Server 2007 is required
Understanding of object-oriented programming & design along with design patterns knowledge
Experience with design and development of service oriented architecture (SOA). Includes experience with Web Services, Remoting, SOAP and WCF
Experience in Content Management System (CMS) development utilizing Kentico or similar software such as SiteCore
Experience using Team Foundation Server (TFS)

Team Lead Support Engineer Resume Examples & Samples

Experience in a leadership position and strong emotional intelligence
Experience coaching and mentoring team members
Enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack
Are skilled at explaining technical problems and issues succinctly and clearly
Know and have used software automation, ideally Puppet/Chef or, have been a Unix &/or Linux SysAdmin,working with DevOps
Identify trends and report on areas of concern in the product and articulate issues clearly, cite the implications, and offer alternative options for consideration
Are exceptionally flexible and can context switch without it disrupting your positive disposition
Enjoy using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Proactively manage team dynamics to ensure that the team functions effectively
Familiar with source control systems such as Git
Comfortable with object oriented scripting languages (ideally Ruby)
Knowledge of emerging Puppet technologies such as HA, VRX, and more
Fluency in other European languages is a plus

Lead Customer Support Engineer Resume Examples & Samples

4 Year Engineering Degree from an accredited university or college
Minimum 3 years of experience working in power plant/industrial systems related field
Background in boiler controls/tuning/optimization is required
Strong inter-personal skills with ability to work in a diverse team
Strong problem-solving and interpersonal skills; ability to understand and convey technical concepts to audiences ranging from technicians to plant managers
Operating experience in power plants, preferably on boilers and power plant equipment
Familiarity with computer hardware & Windows-based software is a must
Experience/familiarity with industrial process control systems
Familiarity with data historians like PI and communication protocols such as OPC, modelling experience with industrial systems will be big plus

Field Engineer Lead Deployment Support Resume Examples & Samples

Devises and implements preventive maintenance programs and keeps performance and maintenance records on equipment
Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on behalf of the Company. Expected to maintain a productive and safe working environment in accordance with established operating procedures and practices
Must have a thorough understanding of the practices and procedures of aviation maintenance as well as leadership skills including organizing, planning, scheduling, and coordinating workloads to meet established deadlines or milestones. Must possess the ability to resolve supervisory and technical problems and serve as on-site spokesperson. Good communication, leadership, and interpersonal skills are required to enable an effective interface with others. Customer focused, must be able to work on a self-initiated basis and in a team environment, and able to work extended hours and travel as required
Requires extensive travel and/or CONUS or OCONUS deployment

Lead Support Engineer Resume Examples & Samples

Incident Management. Manage incident trends with focus to close the loop on problem and incident
Certificate Management. Manage and purchase any required certificate and encryption key renewal
Bachelor Degree in IT/IS preferred
Experience in Trading Life cycle required (8-10 years)
Experience in risk & compliance applications which handles Equities, FX, Fixed Income products and Derivatives required (8-10 years)
Experience in Banking Domain required (8-10 years)
Experience in Applications Maintenance preferred
Experience in Applications Software Delivery Life Cycle preferred
Experience in Process Improvement and/or Six Sigma preferred
Experience in Infrastructure Services preferred
Experience in ITIL preferred

Lead Blade Support Engineer Resume Examples & Samples

Interface with design, material, process, production engineering, and QSE
Minimum 5 years’ experience in related position
Strong knowledge of composite materials and process
Firm Knowledge of blade manufacturing
Firm knowledge within localization process, with special focus on composite manufacturing
Ability to review and understand mechanical design, composite material and systems. Ability to review material defects
Within the blade production process, high understanding of how the composite manufacturing process interfaces with different materials and tooling
Systems knowledge to include understanding of non-conformance, continuous improvement, engineering change management systems, and ERP systems
Basic knowledge in SAP or QDA preferred

Lead, Foundry Support Engineer Resume Examples & Samples

Support all aspects of foundry engagement with ANSYS solution, focusing on EMIR solution, including ANSYS solution certification, reference flow, mutual customer support on multiple processes,
Developing comprehensive QA coverage and testing of the collateral to ensure high-quality delivery of ANSYS solution to meet foundry and mutual customer requirement
Working close with development team to exchange foundries’ technical requirements
Review foundry spec and track foundries issues
Working directly with foundries to build and improve foundry relationship to ensure long term satisfaction
Work closely with FAE team to ensure correct use of foundry technology collaterals
Bachelor’s degree in Electronics or Electrical Engineering, or equivalent
Minimum of 7 years of experience, or 5 years of experience with a Master’s Degree, using or supporting EDA tools in one or more fields of power analysis, simulation and timing analysis, RC extraction, physical verification, and design for manufacturing
Strong track record in identifying, planning and driving engineering software product requirements to solve complex electrical and electronic problems
Strong background in customer issue debugging, and ability to handle uncertainty, time pressure and large technical challenges
Demonstrated ability to work effectively with colleagues in technical and business functions to achieve common goals

Lead Tech Support Engineer Resume Examples & Samples

Provides technical assistance on the Citrix XenMobile product to customers of large size, scope, and/or political complexity - via phone, email and/or remote access
Ensures the team achieves and maintains targets such as case metrics, along with other established goals
Ensures the team adopts and embraces operational changes
Prepares and delivers technical training to peers
Recommended 3+ years Technical Support Industry experience
The ability to research, analyze and document solutions to problems
Strong communication skills, business acumen, customer satisfaction and result oriented

Lead Services Specialist Customer Support Engineer Resume Examples & Samples

The role will be responsible for supporting the Bombardier Q400 Composite Propeller System at the customer site. In this role you will be the product expert and focal point for providing assistance with troubleshooting, training, planning, and logistical issues to complete the contract work scope. The role will be responsible for ensuring the customer performs propeller maintenance compliantly and aligned to best practices and published technical data
The role will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
Act as a conduit for all customer and business related issues aligned to technical and day to day commercial matters
Must have a minimum of Bachelor’s degree from an accredited university or college (or a high school diploma/GED or Engineering Apprenticeship
Must have a minimum of 4 years of experience in a field service or maintenance position
Bachelor’s Degree in Engineering
Proven analytical and quality improvement ability
Ability to interface at all levels of the organization, both internally and externally
Turbo Propeller systems experience. ‘Hands On’ repair experience and propulsion systems knowledge
Experience using Microsoft Office

IT Lead Solution Support Engineer SAP Sales & Distribution Resume Examples & Samples

Ensure that the solution capabilities are aligned with the business needs and technology roadmaps
Be accountable for deploying changes and releases to the productive environment
Support the Solution Owner: This includes the preparation of all CMT related processes and deliverables like the agreement of the budget and the assignment of change requests to business releases and projects
Develop and manage business process and technical know-how within area of expertise
Apply good understanding of business area incl. business processes and roadmap to evolve IT solution
Manage onsite and offshore IT contractors and vendors
Ensure proper incident resolution and change request implementation in time, budget and quality

Hyperion Support Lead Engineer Resume Examples & Samples

As an active member of the Planning & Forecasting design authority, provide inputs to the creation & best practice of Planning & Essbase Operating model for the bank
Working closely with the Business & Key Stake holders to provide robust change management process to ensure effective management and delivery of changes and enhancements
Should have experience on DRM version 11.1.2.3
Responsible to Incidents, to implement changes in production environment & handling Migrations. Ensure SLA agreement is followed while working on incidents; ensuring necessary controls are in place to safe guard systems against unintended or unauthorized changes
Managing the additional/on-going transition phases of transferring the functional, technical and procedural knowledge to our vendor based support organization; along with any transitional SLA management
Acts on opportunities for up skilling within own teams & across site to create a flexible operating model
Leads by example with high visibility leadership driving greater colleague ownership & empowerment
Acts as a role model, promote the Barclays Values (Respect, Integrity, service, excellent & Stewardship) and creates a culture where HCC is viewed as ‘Service Provider of choice&#8217
Drives a ‘can do’ atmosphere for positive and constructive feedback increasing interpersonal relationships, quality of work and productivity
Build and maintain effective relationships with colleagues across business units, Technology and COO teams, develop a network of trusted peers, and become a “go to” person” on Service Delivery related activities
Own & drive the transformation and continuous improvement within the HCC team in line with other leads to deliver Lean / Process Optimisation methodologies, using data insight and analysis to identify, realise & evidence benefits
Collaborate with own and wider business areas to identify and implement process and continuous improvements in order to raise operational performance, mitigate risks and enhance the customer experience
4+ year bachelor’s degree or equivalent
7+ years’ experience on Hyperion based Financial Business analytics projects
Experience of Financial services within an IT department / consultancy company and capable of strong vertical reporting and producing high quality Management Information (MI) reports
Strong leadership expertise in the Planning & Forecasting space in development and support capacity of Managing applications, meeting incidents SLA, framing an operating model etc
Define system strategy; develop systems requirements, design, prototype and implement
Strong expertise in writing calculation scripts via Calculation Manager
Integration of Hyperion applications with existing processes, including budgeting and forecasting and data warehouse/management reporting
Design & develop all aspects of new EPM/Hyperion Implementations
Optimisation and Performance Tuning of Hyperion applications
Provide support and delivery for internal or strategic projects as needed
Have worked on integrating Hyperion Planning & Essbase applications with other Strategic tools like DRM, FDMEE etc
Technical background in IT and/or Computer Science Related degree is preferred
Experience of Oracle Hyperion Integration based Products (Oracle DRM & FDMEE/ODI, OBIEE etc.) is preferred
Well versed with Systems Development Life Cycle (SDLC) and various phases and project milestones

Lead Premier Support Engineer Resume Examples & Samples

Significantly contribute related insight to quarterly business reviews with customer and BMC Account Team
Participates in Premier customer meeting reviews to actively plan and coordinate support resources in order to provide efficient customer service delivery
Develop and implement customer value through building, providing oversight, and regularly synchronizing mock lab to success criteria
Actively contribute in BMC Premier and other communities helping customers to reduces costs through best practice sharing and issue avoidance
Contribute to provide oversight and ensure Premier customer community sites reflect significant customer value providing
Matures/ Develops Product Assessment and other customer enabling materials
Provides tight oversight and governance on mock lab documenting customer benefit and value, ensuring alignment with customer environment(s)

Lead Support Engineer Resume Examples & Samples

Hire and Develop team talent aligning with business requirements and organizational needs
Manage your team of support engineers solving Amazon Drive customers’ wide variety of problems
Lead your team of engineers providing operations support to Amazon's production systems
Manage the development of operational tools
Drive continuous improvements in process and operational efficiency
Drive innovation and improve the overall efficiencies by reducing operational burden
Handle escalations, effectively communicate with a global audience and participate in calls resolving outages
Contribute to and execute upon short-, mid-, and long-term strategy for the support team
Extensive relevant hands-on technical & management experience of support/operations teams and skills
Experience in managing 24x7 support/operations teams
Knowledge of UNIX shell, Perl, PL/SQL, Databases, Tools, Java
Knowledge on Cloud computing/AWS technologies is plus
Technical competence and strong academic record
B.Tech/MS in Computer science or equivalent with 8+ years of experience
4+ years experience managing technical people. Experience in hiring, building, and supervising high performance teams
MS in computer science, or B.E / B.Tech
Strong oral (speaking, listening, interpretation) and written communication skills
Experience in supporting large-scale distributed systems
Have implemented Agile in previous teams

Production Support Lead Engineer Resume Examples & Samples

Help the organization maintain a safe and healthy workplace
Determines workload and schedules engineering technicians to set up, operate, maintain, modify, test, calibrate and or troubleshoot electrical and/or mechanical products, systems or test equipment to support engineering activities.Inspects work in progress and ensures that quality standards are met
Oversees the investigation and diagnosis of equipment and system malfunctions which fail to respond to standard corrective measures and ensures resolution of matters of significance in a timely manner
Develops and/or evaluates test procedures, determines circuit requirements and develops diagnostics and applications software
Orders materials and tools; maintains inventory of supplies to support assigned areas
Reviews design modifications in the development of experimental circuitry, systems or prototype models. Reviews and/or modifies draft sketches and engineering drawings and special techniques for control and implementation of research experiments
Writes or interprets specifications used in designing, maintaining and calibrating electronic systems, or components. Supervises the preparation of reports, charts and graphs for scientific or engineering personnel to use in making decisions on design or
Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product.Addresses performance issues and makes recommendations for personnel actions.Makes recommendations for salary increases, transfers and terminations to manager
Bachelor's degree in computer science, engineering, electronics or related field preferred
Six or more years of electronics, mechanical or electrical engineering experience
Experience working with electronics
Experience working with personal computers and relevant operating systems
Experience working with test equipment and their specifications
Experience working with basic digital and analog theory
Ability to pay close attention to detail
Ability to work with computers
Ability to interface with various levels of personnel in a multi-cultural, team- oriented environment

Production Support Lead Engineer Mgr Resume Examples & Samples

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Comply with all applicable safety- and health-related rules, regulations, and procedures
Manages department activities to design new products, modify existing designs, improve production techniques and develop test procedures
Analyzes technology trends, human resources needs and market demand to incorporate appropriate trends, technological advancements and industry information into the department's current and future plans. Confers with management, production and marketing staff to determine engineering feasibility, cost effectiveness and customer demand for new and existing products
Allocates engineering resources across projects and provides ongoing evaluation of project status to ensure project commitments are fulfilled and objectives are met
Consults and negotiates with clients to discuss system requirements, prepare specifications, explain proposals and present engineering reports and findings
Provides technical expertise with the development, analysis of, troubleshooting and testing of new and ongoing project matters
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary
Bachelor's degree in engineering or related field preferred
Nine or more years of engineering experience in a related area
Five or more years of leadership/supervisory experience included
Experience working with engineering processes and procedures
Experience working with department's overall business objectives and goals
Experience working with business areas such as Sales/Marketing, Business/Financial Analysis, Project Management
Ability to work independently but follow specific detailed instructions

Support Engineer, Lead Resume Examples & Samples

Adhere to D+H Client Services standards and processes while also ensuring assigned performance targets and service level objectives are met
Ensure that the team contributes to excellent client satisfaction by responding to requests for assistance. Investigate, troubleshoot, or escalate issues as required. Accept responsibility for, coordinate, and track issues to a resolution/conclusion
Make sure that the team members thoroughly document all interactions with clients in case tracking system. Escalate complex and/or client sensitive issues
Work with the team in ensuring that client suggestions are documented; work-around solutions are provided, when possible, for identified problems in D+H products; and ensure individuals who need to be informed are made aware of problems. Use tracking system(s) to report and monitor product maintenance and enhancements
Assist in building and reviewing knowledge base and written how-to documents for internal and external distribution
Maintain proficient knowledge of job related information as required. This may include financial institution, compliance, or technical information
Build and maintain knowledge on specified D+H components. Seek to maximize support certifications
Maintain a general knowledge of D+H product usage within designated operating systems, networks, hardware, databases, and peripherals as required
Provide client support and technical issue resolution via E-Mail, phone, web ex, live meeting and other electronic medium
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems
Serves as a lead technical resource to team as well as internal and external clients
Represents department as designated representative to product teams
Contribute to improving the processes with assistance from team
Perform as a liaison between customer support and product development
Will be part of the team that is responsible for after-hours support. This may include being available on call on a rotating basis, and responding within a defined time frame to pages by both staff and clients after hours on weekdays, weekends, and holidays
Ensure that team has back up for overnight support, when required. This is intended to cover PTO, sick time and emergencies for our overnight resource and could be required with very short notice
Perform additional duties or special assignments as required
Provide internal support and training functions
Prepare MIS reports for indicating team performance
Ability to lead the team and work with minimal supervision and show initiative and judgment
Excellent English oral and written skills
Must be able to work US business hours 8 to 5 ET, 9 to 6 ET, or 10 to 7 ET as and when required
Excellent interpersonal communication skills via telephone, in person, and in writing
Excellent team building and leading skills, Superior customer service skills., Effective time management skills
Proven ability to learn quickly and be known as a problem solver
Possesses a neat, punctual, positive, proactive and professional work ethic
Ability to work well as part of a team or independently
Working knowledge of MS Office Applications & the Internet
Proficiency with JAVA programming and SQL Server databases including debugging stored procedures
Proficiency with complex scripting
Proficiency with client/server environment
7 to 10 years relevant work experience including technical support and/or programming

Product Support Lead Engineer Resume Examples & Samples

Previous proven experience in aeronautical Company
Master Degree in Mechanical/Aerospace Engineering from an accredited university
Previous experience into aero-engine gearbox product, and relevant components (gears, housings, bearings, etc)
Basic technical knowledge of aero-engines
English and Italian language knowledge, both written and oral
EU Work Permit
Availability to work in the week-end, in case of need
Knowledge of aeronautical Certification rules, ie EASA Part 21 and 145, CS-E, FAR’s
Experience in gearboxes Manufacturing and Repair processes

Support Equipment Project Engineer Team Lead Resume Examples & Samples

Lead any investigations (EI / DR / DIVE) into SE anomalies discover during field use
Perform oversight on SUIPT / SSRT / SECCB & Engr. CCB in support of all engine hardware and SE design changes and requirements
Manage CIP 603 Task (Budget/Schedule)
Assist in base stand up and receipt/acceptance of SE at locations
Candidate must be a US Citizen

Lead Support Engineer Resume Examples & Samples

Collaborate with globally-based support colleagues to further investigate issues with Elektron Real Time Distribution software components
Apply and leverage knowledge and expertise of Elektron Real Time components to provide thorough technical analysis, root cause and issue replication of complex issues
Partner with QA team to write Robot framework test cases using Python based key words
Participate in Support case reviews
Handle multiple complex issues in a challenging, dynamic technical environment
5 or more years of computer software industry experience in real-time, multi-threaded systems, with an emphasis on technical analysis and problem solving
Solid, demonstrated experience with Linux/Solaris and Windows Operating Systems - including shell scripting, Python, basic system administration, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments
Knowledge and experience in real-time C/C++ programming
Experience in network programming (e.g., sockets, TCP/IP, UDP, multicast)
Strong, demonstrated analytical troubleshooting skills
Financial industry/Market Data, and Thomson Reuters Enterprise Platform (TREP) experience a strong plus
Bachelors degree in CS, Engineering or related is required; masters preferred

Lead SW Technical Support Engineer Resume Examples & Samples

Relevant degree in Computer Science or related technology preferred, or equivalent relevant experience, with 3+ years in a customer support environment
ITIL Foundation certification preferred
Proven ability to write technical articles outlining problems, resolution and troubleshooting steps
2+ years working experience with Philips products and/or technology is preferred
Ability to demonstrate analytical skills, is a problem solver and enjoys detective work
Demonstrates taking ownership of issues
Works to consistently learn and share, while keeping up with a dynamic environment of technical change
Demonstrate good judgment on when to advance cases to Tier 2 Support or proper handling of escalated accounts in order to bring the right resources to bear to return customers and partners to optimum health
Works independently with general supervision on daily work, seeks guidance as appropriate
Demonstrate outstanding interpersonal and communication skills, working effectively with customers or internal teams

Lead Support Engineer Resume Examples & Samples

Collaborate with globally-based support colleagues to further investigate issues with Thomson Reuters Enterprise Platform software components in internal and external client environments
Apply and leverages knowledge and expertise of Enterprise Platform components to provide thorough technical analysis and issue replications of complex issues
Work with development teams as needed to bring issues to resolution
Solid, demonstrated experience with Linux/Solaris and Windows Operating Systems - including shell scripting, system tools, procedures - that aid in operation and troubleshooting of software components that operate in those environments
Financial industry, and Thomson Reuters Enterprise Platform (TREP) experience a strong plus

Lead Support Engineer Resume Examples & Samples

Proactive monitoring of Application health and perform start/stop/reboot/rerun servers/jobs
Manage health check activities to ensure availability of applications (e.g., schedule regular restart for server and application services)
Study trends and work with L3 to mitigate issues to improve performance as part of proactive monitoring
Monthly dashboard reporting and presentation to management teams
Maintain technical and functional knowledge on applications systems supported
Essential to have technical knowledge for Sun, Wintel, AIX, Oracle as this is a technical hands-on role

Lead Support Engineer Resume Examples & Samples

Communicating with the sub systems regarding the requirements, clarifications and issues
Involved in production deployment and production support during issues promotion
Able to complete the work by meeting deadlines
Involved in all phases of the project like analysis, design, coding, unit testing
Effective troubleshooting the issues and provide resolution on time
Support includes Monitoring and Supporting Banking applications globally and In-depth investigations can be done when troubleshooting the error to find the root cause which happened during loading/application failure
Assign incident to L3 for defect fix.Request for Known defect list if any and take the ownership of the defect untill close
Raise the INCIDENTS and RR's For Emergency changes for service restart if any impact
Work on health check activities to ensure availability of applications
Setup Defects Management call every week and put Defects Priority Guideline to business team
Manage high severity high customer impact incidents focusing on fast recovery
Monthly performance ,Application Availability dashboard reporting and presentation to management teams
24/7 Application L2 Support
Analyze tickets raised by CSO team and identify the cause of issue and work/divert to the teams
Working with the respective teams to determine the root cause in case of multiple team involvement as required
After root cause identification and obtaining the concurrence from L3 team about the fix, then raise CR for implementation. prevent recurrence of problem incident
Ensure SIT and UAT approval and UAT BU Sign off
Ensure deployment is done and LV passed
Analyze the application logs for the alerts received by monitoring application and proceed with the recovery as an when required
Ensuring the batch jobs are executed as scheduled and troubleshoot the issue in case of fail jobs
Coordination of application releases and infrastructure changes and actively participates in release activities every week that goes into production environments
Operating Systems: AIX 7.x, 6.x [ Secondary - Solaris, HPUX, Linux]
Secondary knowledge db2,Maria db,Kony Product
J2EE (Servlets, JSP), JDBC
Struts , Hibernate, Apache Tomcat
Working in C, C++, Python, Shell Scripting and various UNIX tools

Lead SW Technical Support Engineer Resume Examples & Samples

Relevant degree in computer science or related technology with 7+ years hands-on experience supporting customers in technical customer support
2+ years working experience with Philips EI products and/or technology is preferred
Demonstrated effectiveness of exhibiting leadership through personal responsibility, accountability and teamwork
Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
Understanding of network configuration (DNS, VPN, IP Proxy, TCPIP, load balancers)
Expertise with Windows systems administration (Win 2000, 2003, 2008, 2012, XP, WIN7)

Lead Tech Support Engineer Resume Examples & Samples

Responsible for desktop support, activities, and both short term and long term projects
Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management
Provide on-call support as required
Create and deliver timely aggregated cross-team weekly status reports to management
Enforce and deploy Corporate Technology standards, policies and procedures
Train and assist with End User training on all systems
Develop and establish strong working relationships with management company-wide
Manage end-user requests
Assist with all acquisition, integration and deployment of technologies
Implement standards and procedures to quickly and efficiently provide problem determination and resolution
Strengthen day-to-day support operations and manage to minimize and ultimately suppress impact to end-user and executive productivity
Develop, document and implement all necessary IT controls, policies and procedures associated with the role’s area and consistent with internal policies, methods, legal and regulatory compliance requirements and as requested by management
Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues
Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards
Log into the ACD system daily to receive incoming user calls
Manage multiple projects and provide high level outlines to management as needed
Provide white glove support to Executive staff
Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects
Carry and move equipment as necessary
4+ years' technical support experience
Bachelor's degree in Computer Science or Information Technology or a minimum total of at least 8 years' experience in Information Technology
Demonstrated expereince as a sole contributor or vertical management
Advanced communication skills a must
Thorough knowledge of support center operations and call-center principles
Strong and proven technical skills including and not limited to