Support Engineer Resume Samples

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N Steuber

Nora

Steuber

2732 Roberts Lodge

Dallas

+1 (555) 104 6094

2732 Roberts Lodge

Dallas

Phone

p +1 (555) 104 6094

Experience Experience

Phoenix, AZ

Support Engineer

Phoenix, AZ

Orn, Beer and Okuneva

Phoenix, AZ

Support Engineer

Provide on site assistance to Waters’ Global Field Organization as directed by support manager
Provide input to Service Account Manager performance reports to be presented to customer
Using advanced knowledge of the workflow to suggest improvements to optimize performance
Provide product input to Global Operations, Quality, Development, Service and Product Management
Work with the senior members in the group to provide workarounds for the customer reported issues
Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
Evaluate and analyze systems, performance, issues and metrics in order to provide recommendations to engineering for service improvements

present

Houston, TX

Support Engineer

Houston, TX

Grimes, Konopelski and Crona

present

Houston, TX

Support Engineer

present

Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes
Provide feedback and assistance to the software development team for software product improvements
Working closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery
Work with Development and QA managers to have the performance issues resolved. Design, implement and unit test server-side JEE/Java code
Manage and implement client focused trainings, including developing the curriculum and training materials, and providing in-person and online training
Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasks
Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Production Managers and QHSE Manager

Education Education

Bachelor’s Degree in Computer Science

Illinois State University

Bachelor’s Degree in Computer Science

Skills Skills

Basic knowledge in SQL (Oracle/DB2/SQL Server): being able to write/update basic SQL queries
Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
Good knowledge of TCP/IP networking and strong knowledge of DHCP in particular
A working knowledge of Visual Studio and using it to manage an expansive web project. Good knowledge of Microsoft SQL
Good knowledge on Basic networking concepts
Strong research skills, ability to quickly grasp new concepts
Basic knowledge of the ITIL framework Desirable
Proactive and able to adapt quickly to a strong developing type of service delivery
Good knowledge of data migration technique. Knowledge of Data Migration Framework (DMF)
Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings

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15 Support Engineer resume templates

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Support Engineer Resume Examples & Samples

Solve customer's problems/issues and being a Subject Matter Expert on tools configuration, integration and usage
Work for our Customers around the globe
Escalate unsolved problems to 3rd/4th level support and coaching 1str level support
Identify opportunities for service improvements and implement them with the help of the management
Create and update product-/process documents and knowledge-base
Participate in Incident Management calls and their follow-up meetings
Develop customer specific reports
Develop customer specific reports Requirements
At least 4-5 years of experience in IT and 2-3 years of experience or strong interest in software development environment (as a support, administrator, configuration specialist or similar)
Good knowledge about software development methodologies
Familiarity with software development tools
Understanding of common issues/alerts and their troubleshooting in a distributed and global environment
Good English language skills is a must,
Highly service oriented

Support Engineer Resume Examples & Samples

Knowledge of Windows, XP, Windows 7 and general desktop support issues
Knowledge of DNS, TCP/IP , DHCP and other networking concepts
Experience in working for a Hedge Fund or supporting a Hedge Fund
Solid customer facing, writing and verbal communication skills to manage demanding users in a high-pressure production environment a must
Proven, demonstrable skills in front-end user setups and environment
Solid technical and analytical skills
Solid customer facing, writing and verbal communication skills

Support Engineer Resume Examples & Samples

Acting as the primary point of contact for the management, purchase and deployment of wireless communications devices (e.g. cell phones, Blackberries, iPhones, Androids and wireless data)
Evaluating and making recommendations for all aspects of mobility including MDM software, devices, etc
Managing wireless vendor relationships, tracking tasks, costs and credits
Managing Blackberry Enterprise Server and MDM software solution, programming new Blackberries on BES, and programming new SmartPhones on AirWatch MDM software
Reviewing contracts against current market rates and tariffs and contracts
Providing basic-to-highly complex technical support to resolve wireless carrier activation/set up, configuration and usability questions for users
Designing, maintaining, and distributing monthly reporting for wireless analysis
College degree, or equivalent experience
3+ years of comprehensive experience and thorough understanding of wireless carrier billing and associated tariffs and contracts
Experience working with carriers and their processes for escalating requests
Strong ability to validate related carrier inventory and sound knowledge of carrier portals and reports
Experience managing Blackberry Enterprise Server
College Degree
Certified in supporting all issues with BB, iPhone and Androids-Blackberry Certified
Experience managing MDM solution
Knowledge of AirWatch

Support Engineer Resume Examples & Samples

Responds promptly to requests for technical support via email, phone and in person as needed
Responsible for troubleshooting hardware and applications, providing technical support and problem solving
Documents status of cases and provides updates to management, team and end users
Document common issues and resolutions in the form of wiki and knowledge base entries
Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
Participates in an on-call rotation that includes after hours and weekend support
Works with the Help Desk, Systems Administrators, Engineering Operations, Security and other teams to identify and resolve escalations and outages
Supports security standards (antivirus/firewall/patching/two-factor authentication/access)
Responsible for configuring various type of Mail clients, such as, Mac mail, entourage, outlook on Mac and Windows. High level of knowledge with MS product line
Initiates and tracks service requests with 3rd party vendors
Maintains standard operating procedures, best practices and customer service guidelines
Participates in on boarding and training team members
Drives quality and adherence to best practices within the team
B.S. in Computer science or equivalent experience
Minimum 3 years’ experience in IT Support in a professional environment
Strong problem solving/analytical skills
Experience with support ticket management and tracking
Strong customer service, problem solving and teamwork abilities
Outstanding communication and interpersonal skills
Exceptional Mac troubleshooting skills including the ability to differentiate hardware and software issues
Extensive knowledge of Mac OS 10.7x, 10.8x, 10.9x and iOS
Strong knowledge of Outlook Exchange
Network fundamentals (network configuration, VPN, printing, etc)
Expert knowledge of Windows and Office
Knowledge of video conferencing solutions and support
IPhone and Android support experience
Some heavy lifting required
Hungry to learn and grow within the team
10% Travel required to support remote offices and events
Comprehensive understanding of OSI model with a specific concentration on Layers 2-3
Proven experience working as a remote member of an IT team
Conference Room A/V Support and Live Event experience a plus
Mac, Linux, MCSE or network certifications
Knowledge of Mac Systems Administration concepts and tools
Experience writing tools and automation to help with day to day tasks
Previous experience with IP Telephony(VOIP) & H.323 are a huge plus
Understanding of best security practices

Support Engineer Resume Examples & Samples

Respond to help requests from helpdesk ticket queue to assist and solve issues in lab in a timely manner
Deploy new systems, both real and virtual as required. No physical racking necessary
Help implement new lab-wide initiatives such as VMware vCloud Director
2-3 years Linux system administration
1-2 years VMware vCenter and ESXi administration
1-2 years Unix shell scripting (bash shell)
1-2 years experience with some programming or scripting language(Perl and/or Java preferred)
Good knowledge of TCP/IP networking and strong knowledge of DHCP in particular

Support Engineer Resume Examples & Samples

Support Day-to-day operations of the CMS platform
Troubleshooting of production issues and performing RCA
Partnering with Engineering Devops teams on the engineering related issues
Building Monitoring and automation scripts
Deploying software to pre-prod and prod environment
Operational readiness testing and Beta testing of software
Design, develop, enhance and maintain system software in a Solaris / Windows NT / Linux development environment
Provide support to local internal clients and assistance in the support of systems at other locations
Follow standard design and implementation processes and procedures
Develop well-defined software modules
Perform well-defined unit, product level integration, and development tests
Write portions of test plans
Debug sections of the subsystem

Support Engineer Resume Examples & Samples

Provide 1st/2nd level technical support
Generate and maintain both internal and end user documentation, as required
Assist with the set up of IT equipment for end-users (manual lifting required)
Ensure that asset management, licensing, WHS, and other company policies are being adhered to
Ensure compliance with the Company’s confidentiality and proprietary standards
Work with the support team, providing assistance and input with project tasks as required
Practical experience providing technical support
Have an understanding of network patching
Linux, Windows and OSX Operating System exposure
Working knowledge of networking and connectivity
PC maintenance and software installation experience
Installation and upgrading of PC hardware experience
TAFE, University or industry certification/training in the field of IT preferable
Previous experience working in a Helpdesk environment will be highly regarded

Support Engineer Resume Examples & Samples

To work within well-defined system support guidelines
Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere
To lead and execute the implementation of new software releases
NMS/EMS for Optical Equipments. Should have worked on HP / SUN servers
Basic knowledge on Operating System such as UNIX, Linux
Indepth knowledge on protocols - TCP/IP / OSI etc
Expertise on simulation of problems in lab environment and associated troubleshooting
Experience on Datacom & IP equipments such as Routers, Switches etc. will be an advantage

Support Engineer Resume Examples & Samples

Support FFI, FNI, FOA, DVA, Projects CSR’s
System Admin and Troubleshooting Expertise on HP UX V1/V2/V3
Good level of System Admin and Troubleshooting skills on SUSE Linux SA
System Admin and Troubleshooting Expertise on Solaris 9/10 SA
System Admin and Troubleshooting Expertise on Windows Server SA
Wide exposure on troubleshooting performances issue on HP/Solaris and Windows servers
Exposure to HP and SUN High Availability solution(SG) including commissioning and troubleshooting skills
Database admin and troubleshooting capabilities on SQL/Objectivity
Decent Exposure at hardware level to the following series of servers
HP PA-RISC/Itanium servers
HP Proliant X86 Servers
SUN SPARC/X86 servers
In-depth knowledge on protocols - SNMP/ TCP/IP / OSI etc
Scripting (PERL/Shell) basic level in order to be able to automize routine task and troubleshoot application threads
Wide exposure on different database schemas and designing tools to overcome database discrepancies
Expertise on executing test specifications to verify solution to issues raised

Support Engineer Resume Examples & Samples

Work with assigned Incidents, using support tools and according to global support processes and procedures
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson Television
Take ownership of the customer communication on assigned Incidents
Analyse problems and identify suitable solutions to these problems
Undertake customer visits to resolve significant or complex faults, after other interventions have failed
Participate in a 24x7 standby roster to support Contract customers
When required, provide basic product and system training to internal and external customers
Report on faults and failures, including recommendations on remedial steps and improvements, for feedback to the development and production functions
Educated to a degree level in Electronic/Electrical Engineering, Communications Engineering or a related discipline OR have 3 years technical experience in a related industry
Current driving Licence; ability and willingness to travel in the local country and overseas, often at short notice
A flexible approach to the working environment – both internally and customer focused
To have an in-depth knowledge of MPEG and DVB systems, and preferably customer service experience. Additionally, technical experience covering: Networks and Communications using IP Ethernet and routers, Windows 2003 Server, Windows XP. Database applications: Informix, Oracle

Support Engineer Resume Examples & Samples

A Bachelor of Science in IT, telecom or equivalent, plus at least eight years of telecommunications experience
Candidate must have good GSM understanding
Product: Ericsson Charging System
Should have good knowledge on Operating System (Solaris, Unix,Linux)
Should have good knowledge of TCP/IP
Should have good knowledge of SS7, IN protocols, SIGTRAN/CIP-IP
Should have good knowledge of Intelligent Networks ( Prepaid etc)
Should be aware of Processes and all tools used for customer support
Ability to work effectively in cross functional teams
Should have database knowledge
Should have knowledge of Shell scripting,Perl and Java
Should have good experience on Tariff management, SDP features configuration, SDP load balancing/Migration and

Support Engineer Resume Examples & Samples

Focus on WRAN products
Have the experience of customer support
Preferred Qualifications & Experience Requirements
Skilled at Ericsson RAN products 3810/3820/EVO RBS 3000/6000
Additional Requirments, Physical Demands, Region/Local Specifications

Support Engineer Resume Examples & Samples

Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Microsoft Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
Provide critical product feedback to STB PGs (engineering and operations) and BGs
Lead the integration of C&E talent to resolve issues with specific technologies (networking, SQL, SPP, etc.)
1)The Support Engineer (SE) for Subscription Management Support is a critical role in the resolution of complex support incidents related to supporting customer use of the Azure Platform. The Azure SE provides business critical support to Azure customers around the world through various support offerings
2)A Support Engineer is a Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform
3)The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-charged customer situations
4)Specific measurements include achieving the team goals for time to resolution or escalation, enabling a response time similar to competitors; maintaining skills through completion of ongoing readiness and Platform training; and, in general participating in the creation of future Microsoft support capabilities for the cloud
1)Leadership - handle challenging and politically-charged customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues
2)Strong communications skills - Excellent spoken and written English communication skills
3)Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence
4)Demonstrable troubleshooting skills
5)Cross-team collaboration
6)Logical and Critical thinking
7)Passion for technology and customer support
8)Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
1)Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions)
2)Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture
1)At least 3 years of Technical Support experience (in a Tier 2) including experience in a customer facing or customer technical support role

Support Engineer Resume Examples & Samples

Understanding of Customer Service Request (CSR) / TR / Metis / EKB
Understanding of CSR escalation to next support level
Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on experience
Knowledge of SAN fundamentals
Scripting knowledge e.g. Shell, Perl or Java
Good in CRM
Knowledge of French, German or Spanish will be added advantage
Ensure CSR escalation to Tier-2 should not exceed beyond 20%
Competence Buildup of the team / Mentor the team for OSS and ENIQ knowledge and troubleshooting
Help the Delivery Manager in CSR escalation

Support Engineer Resume Examples & Samples

Handling of Customer Support Requests and answering questions arriving from lower levels of support
Troubleshooting in live media gateways
Leading the investigation and isolation of unique and complex problems
Collaborating with product development teams and other support groups to find a plan for resolution that meets customer’s needs
Delivering of support within predefined Service Level Agreements
Maintaining high levels of customer satisfaction
Reporting software faults to the product development team, advise on potential software improvements
Continuously improving internal processes and ways of working to achieve higher levels of efficiency
Providing 24/7 on-call support for critical issues, providing on-site support

Support Engineer Resume Examples & Samples

Working with assigned CSRs and/ helping team member(s) in handling and troubleshooting the CSRs, using support tools adhering to global support processes and procedures
Analyze problems and identify suitable solutions to these problems
Actively engage in communication with other engineers/ customers/Region for the purpose of knowledge sharing etc
Interaction with DU/ 3PP/Customer Adaptation/Region solution owner as required with respect to CSR/TR
Evaluation of answers and solutions received from other competence units such as design organization to verify that the answer/ solution will clear the problem reported by the customer
In the line of supporting our products/ solutions, identify possible improvements that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the Products/solutions
Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests
Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the Ericsson
Provide emergency support (24x7)
Monitoring the CSR handler while an answer/solution is created
Giving guidance in developing Operation & Maintenance instructions
Understand and work with Solution support and LCM
Isolate the faults and work towards resolution (interface with different functions if required). Evaluate the answer provided
Support design unit to reproduce the fault
Support FFI, FNI, FOA
Experience in design and maintenance is added advantage
Knowledge of at least one scripting language is must
Familiar with Agile ways of working
May need to work in shifts
Extensive Hands on experience is must
Capable of handling management escalations
7+ years of work experience in Revenue Management
Should have good knowledge on Operating System (Oracle, Linux)
Should have good experience on Solution level troubleshooting
Should have good knowledge of IP
Should have good knowledge of IN protocols
Should have good knowledge of Ericsson Charging System (IN)
Technical degree in Telecommunication/ related area
Should have excellent technical leadership and customer communication skills

Support Engineer Resume Examples & Samples

Fluency in English and Speaking
Mentor the team for OSS and ENIQ knowledge and troubleshooting
Help the Delivery Manager in CSR escalations

Support Engineer Resume Examples & Samples

Provide application and business support to the CAV & CVA trading desks
Develop and enhance the trading risk applications used by the desk
Bug fix any issues found in the applications
Investigate any issues found by Trading, QS, PC or SRM
Make Ad-Hoc and BAU changes as and when requested by Trading, QS, PC or SRM
CAV, CVA, DVA, FVA calculation and hedging and Pnl reporting
Overnight batch report fixing
Investigate any production issues
Ensure downstream feeds OLAs are met
Acting as 3rd line support for the Risk Management Systems taking escalations from 1st/2nd line
Making configuration changes as and when required by Trading or downstream consumers
Making changes to the environment to ensure optimal running Working with the Quants to make changes to Pricing Rules, Valuation Rules, adding trade types
Significant experience with doing ad hoc testing and changes in live, production environment
Good C# development skills
Experience with using SQL
Ability to work independently and deal directly with traders regarding complex issues
Knowledge of financial / trading related risk and financial instruments (preferably Rates and Credit Derivatives) will be considered as a strong plus

Support Engineer Resume Examples & Samples

Work occasionally at the weekend from Home
Basic knowledge of HTML, JavaScript, CSS
Deliver results in a fast-paced, deadline-driven environment that requires ability to handle multiple tasks simultaneously without compromising quality
Strong interpersonal skills and the ability to work independently as well as in a team environment
Self –motivated, detail-oriented and organized
Excellent troubleshooting, problem solving, and analytical skills
Preferred experience with FreeWheel, or other ad servers

Support Engineer Resume Examples & Samples

Working with assigned CSRs (Customer Service Request), using support tools and according to global support processes and procedures
An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
Exhibit broad WRAN product technical competence and guide a group of enthusiastic engineers to provide excellent technical support to the customer
Actively engage in communication with other engineers for the purpose of knowledge sharing and team building
Communicating with customer about known faults fixed in later WRAN software releases
Produce technical aids, guides as service documentation. Generate internal mail bulletins to the team
Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In- Service Performance committed to the customer
Previous work experience in WRAN customer support or integration
Excellent RNC and NodeB troubleshooting skills
Strong knowledge about WRAN latest features
Ability to technically analyze and approve solution implementation for the customer
Well versed with the customer support process
Strong technical acumen should be exhibited when dealing with complex customer issues
Must be familiar with Customer Support trouble shooting tools
Good knowledge on WCDMA product implementation. Exposure to Subsystem level code implementation will be an added advantage
Familiar with WCDMA product design and test process
Good understanding of Ericsson GSM portfolio
Good knowledge of 3GPP
WRAN capacity and growth forecast analysis
Transport and Core network basic troubleshooting

Support Engineer Resume Examples & Samples

Install and configure computer systems, diagnose hardware and software faults and solve technical and application problems
Act as the point of escalation when issues arise and direct them where most appropriate
Liaison between the Vancouver and Sydney IT support teams
Setting up and disabling users' accounts and profiles
Ensure security and upgrades are applied and kept up to date
Support the overall technical goals in partnership with software, R&D and production groups
Communicate with the team and other departments for any IT support related issues
Responsible for sharing all acquired knowledge concerning problem resolutions
Filter all purchase requests and approve or escalate requests
Obtain quotes for inventory as required and conduct all activities with financial awareness and where relevant make recommendations for improvements to the group
Manage vendors as required
A minimum of 2 years’ experience working in a Support Engineer role or similar
Experience working within an Entertainment/Media industry is desirable
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or related field or an equivalent level of competence obtained through experience, education and/or training
Experience using Linux, Redhat, Windows and Mac OS X systems; Active directory; Microsoft Office 2007/2013 and Thunderbird is desirable
Ability to multi-task, prioritize and problem solve
Ability to work within a strong team environment

Support Engineer Resume Examples & Samples

Customer critical issue handling
At least 2-5 years’ experience, with in-depth troubleshooting skills on Charging systems and Multi-Mediation (MM) node
At least 2-5 years of experience in a customer support environment
In-depth SW and HW troubleshooting skills on Ericsson Charging System (SDP, AIR, CCN, CRS)
Advanced troubleshooting skills on Multi-Mediation platform (MM)
Advanced troubleshooting skills on MM business Logic
Advanced troubleshooting skills on Online Mediation platform (OLM)
Advanced database knowledge of Sybase, Oracle, MySQL is a must
Good knowledge on Java Platform

Support Engineer Resume Examples & Samples

At least 2-5 years’ experience, with in-depth troubleshooting skills on OSS-RC platform
Advanced knowledge of Sybase database
Advanced knowledge of VERITAS file system and the ability to vxfs implementation on the OSS-RC platform
Experience on HP Blade and Cluster solution
Advanced knowledge and ability to create/modify BO reports for the customer
In-depth understanding of the PM functionality of the OSS-RC and its implementation using ENIQ and highly developed skills of tracing and troubleshooting PM related issues across the nodes
In-depth understanding of FM functionality of OSS-RC and the ability to troubleshoot the FM related issues
In-depth understanding of the CM functionality of OSS-RC and ability to troubleshoot issues related to CNA, BSM, CHA, OPS, CEX, ARW etc
Advanced troubleshooting skills in RNO related components of OSS-RC
Will be a plus, if you have experience in Installation, Implementation, Commissioning and Testing of Ericsson OSS-RC and ENIQ nodes and highly developed HW and SW troubleshooting skills on these nodes

Support Engineer Resume Examples & Samples

At least 3-5 years’ experience, with in-depth troubleshooting skills on Packet core nodes, namely, SGSN, GGSN, CGSN, EPG SSR, SASN, SAPC
At least 3-5 years of experience in a customer support environment
Highly developed IP skills and knowledge required to trace IP routing issues in the network
In-depth SW and HW troubleshooting skills on the SGSN-MME and MKVI, MKVIII
In-depth SW and HW troubleshooting skills on the Juniper and SSR
Trace capability on on Gx/Gy /Gr Interfaces
QoS Implementation for Packet Data
Highly developed knowledge of Ericsson’s MPBN implementation and design
Highly developed knowledge of Firewalls like Netscreen etc. and Layer2/3 switches like Extreme
Good knowledge of IPWorks

Support Engineer Resume Examples & Samples

Working together with the whole team on incoming problems in form of tickets, emails, and phone calls
Provide solutions for standard problems in workflows and processes to the end-users in a short time
In case of a bug in the software or problems with the infrastructure the technical information like log files, screenshots etc. must be collected and the responsible teams need to be contacted accordingly
Recurring issues have to be analysed and forwarded in form of a change request or defect to the responsible teams
Follow up on open defects and keep the users informed
Escalation if a solution for a bug takes too long
Inform the affected users when the problem has been resolved and they can continue with their work
Participating on key user meetings he/she has to provide the current status of the system to the users and bring feedback from the users back to the support team
Knowledge of Documentum applications, DQL, Documentum API
Working knowledge of regular expressions
Understanding of relational databases and structured querying languages
Working knowledge of UNIX
Adept at the use of FTP and standard desktop productivity applications
Familiar with software development, deployment, and bug-fixing methodologies
Knowledge about workflow systems preferred with book and/or journal production systems
Experience with support work
Communication with end-users

Support Engineer Resume Examples & Samples

Tool Administration – Support & provide solution for various tools includes software & hardware
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Install and configure systems such as supports infrastructure applications or Asset Management applications
Develop and maintain installation and configuration procedures
Contribute to and maintain system standards
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Perform regular file archival and purge as necessary
13 Perform periodic performance reporting to support capacity planning and track the same daily/weekly/monthly basis
14 Create, change, and delete user accounts and its customization of access rights for people profiles
Experience in day to day support activities and tools administration such as Nagios, OP5, BMC Remedy, Tivoli, HP Open view
Should have good knowledge on ITIL process
RCHE/MCSA/MCSE certification is mandatory
Experience Linux and windows server administration and shell scripting
Knowledge and/or experience in networking basics
Four to five years of tool administration experience with knowledge on Network Monitoring tools
Should have working experience in network monitoring tools such as Nagios, OP5, BMC Remedy, Tivoli etc
ITIL V3 foundations certified (Preferred)

Support Engineer Resume Examples & Samples

Practical experience of 2nd line technical support and/or the implementation of system integration projects
In depth knowledge of UNIX/LINUX type system administration
In depth IP network knowledge and experience
The ability to act in a consultative way

Support Engineer Resume Examples & Samples

Products: Billing
Telco applications: Customer Care, Rating, Billing, Provisioning, Mediation and Payment collection
Operating System: UNIX, Solaris, Linux, Windows
Database: ORACLE 10g [SQL Plus, PL/SQL, RMAN, troubleshooting techniques (ADDM, AWR & SQL advisors)]
Storage Concepts (EMC storage)
Programming Languages: PERL, JAVA
Advance knowledge of Database Migration and data warehousing
Good knowledge on Basic networking concepts
Expert knowledge of Ericsson BSCS iX system
Knowledge of job scheduling tools

Support Engineer Resume Examples & Samples

Provide platform and product support in person, over the phone, and via email as necessary o Support, monitor, test, and troubleshoot the company’s digital network
Work with local Station teams, Operations, Sales, Marketing, Development and Technology to plan, test, launch and communicate product defects, enhancements, maintenance and to resolve issues
Lead new product training; develop training materials and documentation (audio/video/text)
Research usability trends and industry standards; identify opportunities for incorporating new user-interaction practices and technologies as appropriate
Prioritize, clarify, and analyze platform requirements
Develop detailed product description documents that provide clear and thorough requirements for the key support functions: editorial, web design, and technology
Exceptional communication, organizational, and interpersonal skills to drive results in a multi-disciplinary environment required

Support Engineer Resume Examples & Samples

Five or more years of industry experience with Microsoft Server products
Strong knowledge of Microsoft® Windows Server 2008 and Exchange 2013
Strong knowledge of Office 365 and Exchange Online
Strong knowledge of Windows Internals considered a plus

Support Engineer Resume Examples & Samples

1+ year of relevant experience
Customer service-oriented: love supporting technical and non-technical users
Technical support experience with Mobile Device. Windows 7 and/or above, Windows 2008/2012 server installation
Experience with RMA process for hardware
Solid troubleshooting and technical skills
Experience with Mac OS
Familiarity with software packaging; server software installation; datacenter experience; operational experience with email, IM, phones, videoconferencing, DNS, DHCP, VPN

Support Engineer Resume Examples & Samples

Working knowledge of cable systems. This includes knowledge of cable head end operations and systems such as Video On Demand, Switched Digital Video, and Billing and Entitlement Systems
Working knowledge of other cable vendor products such as Motorola and Cisco head end systems, Video on Demand systems, video encoders and transcoders and set top box and consumer electronic cable devices
Knowledge of Oracle Databases, including Oracle RAC
Experience with VMware solutions
Knowledge of Splunk
Knowledge of Puppet
Knowledge of CSG and ICOMS Billing Systems
Development experience a plus (Java, python, Shell Scripting, etc…)
Experience with large scale virtualized platforms from both a design and operational perspective

Support Engineer Resume Examples & Samples

Version Control (Git)
OpenVZ
OpenStack
Network Troubleshooting
Nginx
Secure Socket Layer (SSL) Certificates
HA Proxy
Network File System (NFS)
Scripting (BASH, Python, Perl)
Ansible

Support Engineer Resume Examples & Samples

Second Line Customer Support
Remote Integration and SWDP Support
Familiar to the Radio Access Network Support & Supply activities

Support Engineer Resume Examples & Samples

Working with assigned CSRs, using support tools and according to global support processes and procedures
Operating System: UNIX, Solaris, HP-Unix
Database: ORACLE [9i/10g/11g]
Programming Languages: Unix Shell Scripting, PERL, JAVA
ASN.1 Concepts, CDR Decoding/Encoding Concepts
Web Servers: WebLogic, Apache, Tomcat

Support Engineer Resume Examples & Samples

As Services Engineer - Experienced, you will investigate, deliver restorations and produce solutions to customer service requests. You will investigate complex technical problems, troubleshoot systems that are in operation and if requested, participate in the remedy of systems in case of critical situations. You will travel domestic/internationally and work in different cultural environments
Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities necessary to ensure In-Service Performance
Need to work in shifts
Expert knowledge of Ericsson BSCS iX

Support Engineer Resume Examples & Samples

24X7 shifts will be not be possible to manage with less number head count
No bench available, We need replacement to ensure smooth delivery of assignment
Attrition rate is high, external candidate take time to build required competence

Support Engineer Resume Examples & Samples

Interfacing with Customer / Preemptive Support technical domain primes, Scripters and CTLs for usecase definition, implementation, evolution, and evaluation
Handling of Preemptive Support Service Requests
Preparing Case Study , Pain Points Investigation, CSR Deep-Dive Analysis
Pre-study and Study for New Capability Development
Apply problem solving experience to create new and innovative fault finding algorithms which can be scripted in the global automation framework
Work as a SME to build parsing algorithms for Scripters & Automation Engineers
Problem management & Coaching
Work with Global SME's , CSDP, CAS to provide use-case solutions
CSR handling (optional)
Technical expert in data extraction, collection, parsing, and presentation formatting
Typically aligned with technical domains
Very good designing programming skills on Perl, Shell, PHP, MySQL , Python
Knowledge in any Telecom domain – OSS, BSS, Core, IP, RAN is desirable
Knowledge on Big-Data Platform, BI & Analytics, UX/UI, JavaScript , Swift/xCode, HTML5/CSS would be considered as an added advantage

Support Engineer Resume Examples & Samples

Administrative Skills
Planning & Organizing skills
Problem solving & strategic thinking
Software support
Network level competence
Presenting & Communicating Information
Applying Expertise & Technology
Planning & organizing
Working with People

Support Engineer Resume Examples & Samples

Report software bugs and customer product enhancements to the Product Group
Write complex technical articles, sample scripts and diagnostic rules to improve engineer and customer product knowledge and supportability
Ability to analyze and interpret data captures and logs to resolve customer issues in production environments specific to SQL query performance, authentication, network connectivity, Windows clustering and virtualization
Full Microsoft certifications for the products we support is required within one year of employment
Strong technical writing and presentation skills required

Support Engineer Resume Examples & Samples

Troubleshooting on IP technology nodes
SGSN
GGSN
SASN
SAPC
MPBN

Support Engineer Resume Examples & Samples

Server/Client troubleshooting, communication, and collaboration skills
1+ years working knowledge of SharePoint
Desired 1 or more years of industry experience with SharePoint or other client/server technologies
Desired background in Technical Training
Education: Bachelor's Degree in a relevant field

Support Engineer Resume Examples & Samples

Self Starter: We're an organization filled with people who self-manage. You get the respect and responsibility to operate with minimal supervision and management
Solid writing skills (English)
Knowledge and experience with various open source databases
Interest in databases and data stores, Linux operating environments, Cloud infrastructure and awareness of often-used cloud providers (AWS, Softlayer, Azure, Digital Ocean, Google Cloud), and various open source languages (Ruby, Python)

Support Engineer Resume Examples & Samples

SME for specific solution
Engagement in complex customer network emergencies where solution knowledge is required
Analyze customer technology, define business requirements & participate in risk analysis
Feasibility study and Impact analysis
Assist and resolve Customer Adaptation/Dimensioning/Optimization related issues
Change management of solution
Review of LLD , HLD and Solution documents
Assist in new feature implementation
Project integration support
Active Role during Project to Support handover and making sure all documents are received
Maintain document repository for complex solutions
Work with core team on list of potential activities & solutions
Participate in knowledge transfer, documentation & information sharing
Stay abreast of on new technology/technical areas & share information about solution to enable customer competence build
End-to-End Impact Analysis during ICP/EP loading, upgrade, expansions
Presentation & Communication skills
Minimum of 5-8 Years of experience in telecommunication
Minimum of 5-8 Years of experience in Database (Oracle)
Good knowledge of Mobile Money Solution (MFS, EWP, ECW)
Understanding of different protocols (CIP/IP, XML, HTTPS)
Good Java Knowledge
Good OS (Linux, Solaris) knowledge
Hands-on experience on Coding and Scripting (Java/Unix)
B.Sc/M.Sc in IT/Computer Science

Support Engineer Resume Examples & Samples

Provide tier 1 technical support for incoming queries and issues related to computer systems, software, and hardware
Respond to requests either in person or remotely via phone or chat
Maintain daily performance of computer systems
Install and troubleshoot Polycom IP phones
Set up workstations and accounts for new users
Assist with any employee equipment moves
Proactively address problems and issues
Install, modify, and repair computer software
Resolve technical problems users may have with LAN, WLAN , and other systems
Must be able to lift at least 40 lbs
1+ Years Experience working in Creative/Studio environments
Understanding of the Windows Operating System
Experience working in primarily Mac OS X environment
Self-starter who is not afraid to get dirty and take on anything that comes their way
Experience with Mac OS X and Apple related products and software
Experience troubleshooting the Office suite of Applications, both for Mac and PC
Strong communication skills, ability to explain situations and set expectations
Experience with Google Apps
Must be hard working and passionate about his/her craft
Ability to Multi-Task
University Degree or equivalent qualification
Knowledge of the Adobe Suite of Applications
Experience with VOIP systems

Support Engineer Resume Examples & Samples

Effective ticket queue management providing investigation prioritization, continuous and timely updates to customers
Create process or troubleshooting documentation in the Global Support knowledge base
Compose timely world-wide correspondence or alerts to sales teams and partners as appropriate
Work with sales teams and partners to gather escalation information and customer/business impact
BS in Computer Science, Engineering or related technical discipline preferred
Advanced problem solving ability to drive great customer service and strong team relationships
Minimum 3 years’ experience in a customer support, technical support, or software development organization, in the online industry for a high volume commercial website or service (5+ years’ experience preferred)
Experience with the following web API technologies preferred: SOAP, JSON, XML
Willingness to embrace challenge; desire to learn and always improve
Organic & Paid search experience preferred

Support Engineer Resume Examples & Samples

Work as part of a support team, providing friendly and efficient support to the business and our clients who use our applications
Responding to technical queries from customers who are integrating our services (such as our APIs) and using our applications
Support and maintain web applications, web service solutions, management tools and batch processing services
Produce and maintain documentation/knowledge base to be used by internal customers
Develop processes to retrieve logs and statistics from our databases as required
To carry out any general day-to-day duties as and when required to ensure the smooth operation of the Company
To comply with the Company’s information security policy and the Company’s ISMS at all times
Strong verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Strong ability to troubleshoot issues and make system changes as needed to resolve issues
Knowledge and experience of PHP, JavaScript, MVC and OO
Good knowledge of MySQL or other relational database technologies
Comprehensive experience in at least one software development language
Good prioritisation and organisational skills
Past experience working with data & database concepts (joining tables, creating indexes etc.)
Understanding of professional software development processes, including familiarity with the cycles of requirements definition, issue tracking, version control, automated testing, deployment and maintenance
Hands on experience debugging complex problems

Support Engineer Resume Examples & Samples

Provide on-site & remote end-user desktop support in a mixed-OS environment (Mac OS X & Windows)
Work on issues in a variety of environments, including but not limited to production, engineering, performance, and corporate
Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
Build, maintain, & image new hardware and replace or upgrade legacy hardware
Test new software and operating systems for compatibility
Research and recommend new technologies and solutions
Extensive experience with Mac OS X
Strong experience with Windows 7/8/10
Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
Experience with Google Apps for Business
Experience with Device Management Software (SCCM/Casper)
Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
Understanding of Active Directory
Comfortable with the command line (Bash, Powershell, SQL, etc)
1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail

Support Engineer Resume Examples & Samples

Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
Analyze code changes, write complex programs and suggest implement continuous improvement on existing technical solutions
Develop and mentor vendor teams to write elegant code using effective automated unit tests
Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and develop effective solutions while applying creative thinking in the design and development of high performing applications
Help define software engineering best practices and provide technical mentorship
Develop and maintain application documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
Participate in on-call rotation for Level 3 support
Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field
Master's degree in Computer Science is highly desirable
Experience with testing frameworks, continuous integration and build tools (jUnit, DBUnit, Maven, Jenkins/Hudson, TestNG, etc.)
Knowledge of application monitoring and performance management tools (Openview, Nagios, New Relic, App Dynamics, etc.)
Working knowledge of ServiceNow
Knowledge of performance and profiling testing highly desired (jProbe, jMeter, YourKit)
Specific development language certifications

Support Engineer Resume Examples & Samples

Building relationship of trust and rapport with various people within the customer environment
Working with customer to resolve issues and technical problems
Performing software updates and managing changes and documentation
Configuring servers to customer specs
Wiring, testing and installing servers for service and following up and resolving any issues
Become a trusted advisor and provide coaching in Knowledge Management Tool (KCS) and Remote Service Gateway (RSG)
5+ years in a technical support role, preferably in a customer-facing support role
Highly organized with great customer relationship skills. Able to mitigate issues and handle interpersonal issues that arise
Able to consider both the customer's long term needs and Ericsson's business objectives
Strong presentation & communication skills
Experienced in software support
High level of competence in network technology
Able to work independently and proactive in updating both customer stakeholders and your remote manager
Passion for analyzing and troubleshooting technical issues
LI-CL1

Support Engineer Resume Examples & Samples

The engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners
The individual should have a very strong technical background and should be very keen in troubleshooting issues
Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support
Ability to reproduce customer environments in order to root cause issues will be key
Hands on experience managing Linux/Unix systems - LAMP Servers
Bachelor degree in Computer Science or related technical field or equivalent work experience

Support Engineer Resume Examples & Samples

Monitor the systems in order to detect defective workflows/processes upfront and reduce a possible outage
Manage and resolve incoming support cases together with the team and share findings within team and work independently when needed
Ability to react quickly on changes and functionalities of the production system
Provide suggestions for system improvements based on accruing issues, complaints or feedback from end-users
Work with the whole team on incoming problems in form of tickets, emails, and phone calls
Provide ongoing solutions for standard problems in workflows and processes to the end-users in a short period of time
Responsible for collecting technical information such as back-log files, screenshots, etc. and disseminating it to the responsible teams when potential “bug” issues arise with the infrastructure
Recurring issues have to be analyzed and forwarded in form of a change request or defect to the responsible teams
Escalate if the solution for a bug takes longer than expected
Inform the affected users when the problem has been resolved so that they can continue with their work
Participate on key user meetings, provide the status of the system to the users and bring feedback from the users back to the support team

Support Engineer Resume Examples & Samples

SOFT SKILLS
Leadership - handle challenging and politically-charged customer situations
Demonstrable troubleshooting skills
Logical and critical thinking
Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing
TECHNICAL SKILLS
Technical understanding of commerce platform concepts and procedures
EXPERIENCE
2+ years of support or equivalent experience including a customer facing or customer support role
EDUCATION/CERTIFICATION
B.S. degree in Computer Science, MIS, business or equivalent
MCSE, MCPD, or MCAD preferred

Support Engineer Resume Examples & Samples

Support and development of our real time electronic trading application for equities, futures, and FX
Provide support of all broker FIX connections. Work with brokers and vendors to set up new connections and/or enhance current connectivity. Work with traders to determine connection specifications
Work with traders to design, develop, and integrate trading analytics into the electronic trading platform
Design and implement real-time trading tools
Collaborate with members in other offices to work jointly on trading solutions that can be utilized globally
Provide creative ideas to help traders gain an edge in trading
Degree qualified or equivalent experience
Knowledge of software design principles
Substantial experience with application programming in either Java/C++/C
Strong knowledge in Linux/Unix, Perl, Shell Scripting, and databases
Work experience in the financial industry supporting production applications
Knowledge of FIX protocol desirable
Basic understanding of financial markets for FX, Equities, Futures
Excellent analytical and problem solving skills coupled with a strong attention to detail
Good communication skills and the ability to work effectively and adapt quickly in a rapidly changing environment
Be able to react quickly to problems and take initiative in solving them
Work well as part of a global team

Support Engineer Resume Examples & Samples

3+ years of demonstrated relevant experience
Demonstrated experience in DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, and email
Experience managing LAMP servers
Business-level English and native Japanese
Experience with Microsoft Server (Exchange, ActiveSync, Active Directory, KDC, NDES
MCTS Exchange certification
Mobile Device Management for Apple / Android
CCNA or equivalent
Knowledge of LDAP
SQL query knowledge

Support Engineer Resume Examples & Samples

Investigate on the problem by doing your own research and by involving other teams as needed
Prioritize your work in order to accomplish the most important and urgent requests first
Maintain a proactive approach to customer happiness, identifying and correcting customer satisfaction concerns before they become problems
Experience administering and troubleshooting Exchange 2010 and Exchange 2013 in large Enterprise environments
Experience working with Active Directory and Cluster arrangements
Foundations knowledge on Networking, Protocols, Authentication (Kerberos, NTLM) and PowerShell
Strong knowledge of Office 365 – Exchange Online is also very helpful
Experience reading network captures/analysis

Support Engineer Resume Examples & Samples

4-year Bachelor’s Degree in Engineering Or
3-year Bachelor’s Degree in Science AFTER Or
Diploma in Computer Science AFTER 10th class
Industry certifications like CCNA, MCSE, S+, etc
Minimum 4 - 8 years’ work experience in a Technical Support role, preferably product support
Minimum of 2 years’ experience in Phone-based Technical Support
Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
Exposed to working shifts in nights
Current job includes exposure to CRM tools
Exposure to severity based models would be preferable
Exposure to Enterprise/Corporate customers preferable
Ability to communicate technical information to non-technical personnel
Keen sense of ownership of technical issues of McAfee's enterprise customers
Be a team player with ability to stretch (time-wise) when required
Ability to work in high-pressure environment without compromising on quality
Skills in planning, organizing, and adapting within a multi-tasking environment
Willing to work in night shifts
Ability to participate in technical forums and provide inputs
Ability to come up with innovative solutions, and document them
Have the aptitude and patience to update cases with well-written activity reports on
A regular-basis and maintain case documentation
Generate whitepapers / technical documents towards knowledge management
Liaise with higher levels of technical support for escalations & troubleshooting
Customer issues
Performs miscellaneous job-related duties as assigned
Knowledge of current technological developments/trends in area of expertise
Strong knowledge of Windows OS ( XP, 7, 8, Server Platforms - 2003, 2008, 2012 )
Excellent troubleshooting skills on Windows OS-Servers and Desktops
Good knowledge of Databases and hands-on DB troubleshooting experience
Should have strong understanding of Windows troubleshooting / Sys-internal tools
Should be able to interpret various Windows logs, dumps etc
Strong knowledge on Security, Threats and Vulnerabilities
Have basic understanding of IPS, IDS, Firewall
Experience working with Windows Server OS Administration, Active Directory Services, Network Security
Working knowledge on non-Windows OS, like Linux, MAC preferred

Support Engineer Resume Examples & Samples

Technical customer support by telephone, remote connection and on site if necessary, in relation to CEM AC2000 Systems range of Access control products and integrations
Logging on tracking system and keeping records of customer queries
Talking clients through a series of actions to help set up systems or resolve issues
Responding within agreed SLA’s
Prioritising and managing many open cases
Troubleshooting system and diagnosing and solving CEM hardware or software faults
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers
Installing and configuring CEM AC2000 software applications & Hardware
Providing procedural documentation and reports

Support Engineer Resume Examples & Samples

Incident and Problem Management
System Administration background in Unix/Linux environments
Experience with Enterprise Monitoring solutions and concepts
Understanding of three tier J2EE application architecture
Demonstrated ability to work in a customer facing role
Experience in a global, multi-site, multi-function shared services environment is preferred
Ability to work independently and troubleshoot issues
Experience with System Administration in *nix environments
Experience with Incident and Problem management software
Experience with Apica, CA-UIM (NimSoft), AppDynamics and Splunk preferred
Experience working with the following technologies: Java/J2EE, *nix, Websphere AS, HTTPServer, Tomcat, Oracle, MongoDB, Kafka, Zookeeper
Experience with multiple protocols such as HTTP, HTTPS, TCP and technologies like JSON, HTML, XML and web services
Experience supporting applications in a Software as a Service (SaaS) model
5-10 years in Incident/Problem Management
3-5 years in System Administration
1-3 years in Enterprise Monitoring
1-3 years in Customer Facing Role

Support Engineer Resume Examples & Samples

Handle communication with Operations and Development teams to ensure a quick and effective problems resolution
Handle Test system defects: dispatch to concerned teams or follow Incident management procedures for blocking problems or problems having high impact
Receive customer escalation for blocking defects and apply the TSM procedure to accelerate the resolution
Decide on DEV on call activation or defect severity upgrade depending on the impact of the problem
Implement configuration changes: Office setup, Printer, Security, Technical entries
Ensure persistency of Setup across Refresh and Restore cycles
Attend tickets in a timely manner according to the agreed SLAs and OLAs
Ensure problems are followed up and correctly reported by all TSM teams around the world, using TSM handover procedures
Implement functional end to end monitoring (Altéa Reservation, Inventory, Ticketing and Departure Control System) for customers in implementation phase in the region
Produce weekly usability reports based on the monitoring results, to be communicated to implementation teams, customers and management
Apply Incident management procedures to target the KPI of 95% usability for the customers and the implementation teams
Reproduce issues in-house (for specific cases) and respond back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Leverage internal technical expertise to peers/ mentors, contribute towards knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Create new knowledge base articles to capture new learnings for reuse throughout the organization
Participate in workshops with Product Engineering Groups to share best practices and learn about new functionalities
Focus on an area of technical/ functional specialization and attend relevant trainings
Work in collaboration with other TSM Engineers worldwide and thus cultivate expertise
Web Development technologies such as Java, MySQL, HTML, CSS, JavaScript, AngularJS
Scripting languages (Python)
Webservices
SoapUI
Change management and flexibility
Accountability and proactivity
Multicultural approach
Adaptability to fast changing business and technical environment
Taste for challenges
Personal motivation
Information gathering
Innovation, industry and business expertise

Support Engineer Resume Examples & Samples

Good understanding of the ITIL and LEAN-IT processes
Service orientated with a good awareness of customer requirements
Good ability to work alone and as part of a team in a multi-cultural environment
Good analytical skills to quickly recover incidents and locate their root cause
Flexibility to work outside normal office hours when required
An entrepreneurial and innovative spirit, willing to challenge status quo
Good capability to represent and present area of expertise internally and externally
Good oral and written communication skills to be able to report to top management
Drive to improve on self-awareness, self-development and self-motivation
Structured and clear written and verbal communication, able to listen to others' ideas
Good written and verbal skills in the English language
Network
TCP/IP, DNS, HTTP, HTTPS, SOAP XML protocols
Loadbalancing solutions, Firewalls, VPN
Network security and available solutions
Operating System
J2EE environment (JBoss, Weblogic)
Apache web server
OBE\OJF
Cloud
Linux Containers deployment technologies (Docker)
Monitoring tools and concepts (Kibana, ElasticSearch)
CouldStack, OpenStack, AWS API
Puppet, Ansible
ACS
MS SQL
SQL language
NoSQL databases (Couchbase, Mongo, Hadoop)
Programming
Java, Shell or Python
GIT\Stash
PowerShell

Support Engineer Resume Examples & Samples

Provide first level end-user support and troubleshooting on IT related incidents / requests / enquiries via phone, remote access, email ,on-site and offsite support if required
Perform problem escalation to the appropriate support groups and email update or follow up with the users
Perform software and hardware maintenance and ensure the integrity of various systems
Deployment of user machines for new hires or for refresh
Perform new hire orientation and training to users
Maintain, develop and enforce standard and procedures to provide stable and reliable IT environment
Maintain and upkeep of telephony database
Administration of employees IT environment
Provide asset inventory tagging and management of assets and asset disposals
Coordinate with the laptop /desktop vendor for repair / replacement (parts or the whole unit if needed)

Support Engineer Resume Examples & Samples

Create detailed engagement and service plans and drive their execution to successful outcome
Conceptualize, execute and track projects that are in line with DBS framework and Premium Engagement charter with customer
Identify top issues, define action plan accordingly and drive the resolution process
A Consulting, Support or Development background with customer focus
Excellent customer / escalation management skills
Proven stakeholder management skills on project and senior management level
Proven ability to work well in a virtual and/or remote team environment
Clear, constructive and supportive style of communication

Support Engineer Resume Examples & Samples

Brings technical or application expert knowledge into the project
Delivery Onsite & Remote Services for MaxAttention, Active Embedded and Mission Critical
Learns to deliver onsite services as functional expert for broad area of topics
Deliver root cause analysis, provides solutions, and delivers services for specific fields / areas
Analysis if functional gaps in ICC
Execute customer development in context of ICC
Implement specific best practice operations scenarios
Participates in weekend support activities
Reports errors to development organizations
Works as functional expert in de-escalations
Functional Responsibility for specialist Technical area
Deliver standard application / technology workshops and training
Integrates seamless in project teams and takes an active expert role
Executes different type of delivery activities and takes over back office functions
Bachelor in Mathematics, Physics, Computer Science or similar

Support Engineer Resume Examples & Samples

Delivers high-end services without tool support
Execute customer developments in context of ICC
Best practice for solutions for Innovation control center (ICC)
Participate in internal projects driven by internal requirements
Train and coach other CoE Engineers

Support Engineer Resume Examples & Samples

Founded in 1972, SAP is the world’s leading provider of enterprise applications, analytics, and mobility with over 170,000 customers around the world. SAP is currently seeking an experienced SSEM Senior Specialist
Be a Trusted Adviser and "Talk Business"
Deal with LOB, Executive Level
Establish powerful relationships
Be a strong contributor to the Virtual Account Team
Strategic Selling (Leverage the portfolio)
To Achieve Our Vision (Innovation)
Implement business strategies to ensure customer success driving revenue targets for software and software related services
Participate in a team-selling environment working with one or more Account Executives (AEs) and/or Services Account Manager (SAMs), GAD’s on assigned accounts
Bachelor or Master Degree
Innovative Thinking
Intercultural Sensitivity
IT Principles & Data Security
Quality Focus
Self Development
Content

Support Engineer Resume Examples & Samples

Become a valuable member of the Advanced Secure Support delivery team able to manage customer situations and cases and work on future oriented scenarios enhancing the value proposition of Secure Support Services
Provide Secure Support Setup service in close cooperation with Global Secure Customer Interaction or Secure Enterprise Support Advisor
Technical exception handling in the delivery of Secure Support Services
Provide assistance to customers for all security topics ad during critical project and operational milestones in the application lifecycle
Interact with different Support Organization (IMS, RSD, PS, CIM, …) and front office roles (TQM, EA, ESA, etc.)
Work in close cooperation with SAP IT and the technical infrastructure GFM in Germany for the customer-focused implementation of infrastructure related features of Advanced Secure Support
Development of the SAP internal technical network documentation for Advanced Secure Support delivery environments and implementation of security procedures and protocols per SAP or customer regulations
Responsibility for measures and procedures used at Advanced Secure Support customer network nodes to support the security and integrity of the network and comply with applicable regulations, directives, etc
Up to 5 year of experience in IT-operations, IT-network security and IT-consulting roles
Substantial IT Knowledge (Security, ITIL, SixSigma, etc) and good grasp of SAP solutions
Knowledge of SAP Products, such as SAP NetWeaver, SAP CRM, etc
Technology insight if it comes to Databases, and Operating Systems, etc
Good understanding of technical feature of Secure Support Services (such as Router, WTS, Secure Room, TCP/IP, IPsec, etc.)
Ability to quickly gain insight into the customers’ SAP focused IT environment and the implemented security policies and guidelines
Team worker to collaborate with senior customer IT Managers, Account Executives, as well as with SAP Service and Support lines of services
Good customer consulting with strong Customer facing experience
Ability to judge customer IT situations regarding technical landscape and implementation of security features with reference to strategic secure support planning
Create commitment to and enthusiasm for the accomplishment of challenging objectives across diverse topics and teams
Presentation, communication, and conflict management skills to support pre-sales cases
Base knowledge on SAP support backbone applications
Fluent in Hungarian and English, German an advantage

Support Engineer Resume Examples & Samples

Provide direct technical assistance with customers via phone and email
Provide internal and external user support for application issues of a technical nature
Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
Create internal/external content for Ariba’s knowledge base
Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements
Anticipate customer needs and effectively address concerns related to their issue or resolution
Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customers
Ensure that individual performance meets or exceeds department standards
Work with customers to identify and resolve reported system defects
2 Years working with a web-based software solution (Ariba Solutions preferred)
Bachelor’s Degree with a technical discipline or a minimum of 2 years of experience in Support, Software Development, IT, or Quality Assurance
Fluency in French and English
Ability to work well in a fast paced environment
Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns

Support Engineer Resume Examples & Samples

Support local and international customers to ensure optimal systems running
Optimize SAP solutions through continuous improvement over product lifecycle
Deliver first-class services remotely to our customers globally
Manage and handle critical customer situations
Develop and Maintain remote service contents
Engineering or IT related major preferred
Excellent communication skills in both verbal and written English and/or Japanese
Detail-oriented, excellent analytical skills and effective problem solving skills
Strong and convincing personality for interaction with customers
A real team player with initiative and 'can do' attitude who learns and adapts quickly in an international environment
Being able to work under pressure, in critical situations and under tight deadlines

Support Engineer Resume Examples & Samples

Bachelor’s, Masters, or PHD Degree – Computer Science, Information Technology, Science Mathematics or Engineering
A consulting background or a support background with customer focus
Ability to work as part of team, and as an individual contributor
0 of 5 years of professional experience
Previous relevant internship and/or work experience

Support Engineer Resume Examples & Samples

Provide phone/email/webex consultation to debug customer problems of low to medium complexity
Develop good communication skills (phone/email) to provide excellent support to the TIBCO customer base
Understand the product issues reported by the customer and reproduce it locally in the support lab
Work with the senior members in the group to provide workarounds for the customer reported issues
Escalates Service Requests (SRs) to senior members in the group when unable to overcome obstacles. Learns from escalated Service Requests and avoids repeated escalations of the same problem type
Create Change Requests (CRs) for the defects/enhancements reported by the customer
Learn the technologies required for supporting the TIBCO product
Learn other TIBCO products that are required for better understanding of the TIBCO product that the support engineer is working on
Create KnowledgeBase articles (FAQ/Solutions) for the Service Requests that have repeat value
May need to work in early morning shift (5 am - 2 pm IST) or EMEA shift (12:30 pm - 9:30 pm IST) on a rotation basis
A Product Support Engineer should have a BA/BS (or equiv.) and 2+ years of technical experience
Good communication skill
Exp in Java technology is added advange

Support Engineer Resume Examples & Samples

Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer’s issues
Provide guidance and assistance to partners and customers with implementation and use of the TIBCO Spotfire and related products
Understand the problems reported by customers and reproduce locally in the Support lab
Accurately and completely document problems, solutions, and defects in the Support call tracking system (Salesforce Service Cloud)
Collaborate with other departments, such as Product Engineering and Professional Services as required
Participate in side-projects aiming at improving usability, supportability and quality of the TIBCO Spotfire products
Learn and expand your knowledge of TIBCO Spotfire and its associated products
Create customer self-service content, e.g. in the form of knowledge base articles, community forum posts and videos
BA/BS (MA/MS preferred) in Information Technology, Computer Science or related
Must have superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects

Support Engineer Resume Examples & Samples

You will provide remote support to TIBCO customers via telephone, email and web
You will primarily support TIBCO’s B2B (Business-to-Business) products, with the aim to become proficient with complementary products from TIBCO’s extensive product set
You must function as a "Product Engineering Expert" by keeping current with the latest supported products and technologies
Experience with supporting an enterprise grade Java based product is a must in this role
The candidate must come from a product support background
Experience with JVM tuning, debugging and logfile/stack trace analysis is preferred
Knowledge of a major database is desired eg. Oracle, SQL Server or DB2
Knowledge of two different O/S Platforms is required eg. Windows and Linux
Exposure to products and technologies such as LDAP, Eclipse, JMS, SOAP/Web Services and OSGi are beneficial
Experience with TIBCO BusinessConnect, BW or EMS is a definite advantage
Understanding of e-commerce protocols, such as X12, EDIFACT, RosettaNet, cXML, or ebXML a definite plus
Understanding of Internet protocols, such as HTTP, TCP/IP, FTP, or SFTP a definite plus
Ability to understand a root cause analysis plan and drive the different stake holders to a mutually satisfactory resolution
Ability to multi-task and switch from one context to another
Autonomous, self-motivated
Strong sense of creating and maintaining customer satisfaction

Support Engineer Resume Examples & Samples

Analyse and troubleshoot customer reported problems on TIBCO BW, AMX and related products
Provide first line consultation to debug customer problems of increasing levels of complexity, using a combination of the following communication channels : web portal (SalesForce) / phone/ e-mail / remote desktop ( WebEx )
As a member of the Global support team analyse, replicate, use and configure small to medium complexity customer problems
Keep current with the latest supported product technology
On a timely basis escalate urgent problems requiring more in-depth knowledge of a product to appropriate internal resources
Manage workload efficiently while allocating time to resolve time-critical situations in an efficient and professional manner
Utilize test equipment and configurations in lab for simulation of real problems
Accurately and completely document problems, their solutions, and defects in the call tracking system
We are looking for candidates with 2 or more years’ experience. Experience should include time in a product support role. Salary is negotiable and commensurate with experience
The TIBCO EAI products interact with 3rd party database and run on a variety of platforms so experience with SOAP and Web Services are desirable
Customer Support focused / product support background. Experience in help desk / call centre / first line customer service roles will be a plus
Java Troubleshooting and debugging skills
Experienced using major database; Oracle / SQL Server / DB2 / MySql
Administration/user knowledge on different O/S platforms; Windows, Unix, Linux
Some development experience in Java, .NET
Ability to multi-task, or be able to quickly switching context from task to task
Exposure to Java containers and application servers like Tomcat, Jetty, JBoss
Experience and knowledge in Web Services (SOAP & RESTful), JMS, HTTP, XML, XSLT
Experience using Eclipse IDE
SOA Integration experience (exposure to other integration technologies like Camel, Fuse, Mule ESB)
WS-Security (WSS), OAuth, SSL
Experienced with LDAP
Experienced with Open API

Support Engineer Resume Examples & Samples

Minimum 2 - 4 years’ work experience in a Technical Support role, preferably product support
Excellent troubleshooting skills on Windows OS
Have good understanding of IPS, IDS, Firewall
Knowledge on non-Windows OS, like Linux, MAC preferred

Support Engineer Resume Examples & Samples

Monitor Incident management queue
Incident investigation and resolution
Understanding customer impact & prioritizing appropriately
Create problem records and perform root cause analysis
Provide effective communications to internal teams & the customer
Identifying high impact incidents & escalating following customer policies
Adhere to agreed Service Level Agreements established with customer
Defect testing
Perform after hours support on a rotating roster
Provide recommendations to improve efficiencies & reduce customer impact
2-3 years’ experience as client facing technical support
Experience in high tech customer support and in on-job support at
Customer sites – an advantage
Experience working with Point of Sale is an advantage

Support Engineer Resume Examples & Samples

Provide level 3 support for internal and external end users for PC, server, and mainframe application problems
Defines deliverables, costs, benefits, and ROI information
Provide support for bid defenses and proposals
Interact with software vendors, Infrastructure services, and/or Applications Development to restore service and/or correct core problems
Communicate IT issues to business units at various levels of seniority
Manage and coordinate the implementation of internal, external and off-the-shelf business applications with all IT and business groups
Coordinate validation activities related to the deployment of business applications
Produce and assist training and communication programs
Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported business groups
Manage and support vendor contracts to established service level agreements
Work closely with customers to identify business requirements and opportunities in relation to IT systems and services
Identify and assess technologies, skills, and resources required
Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business
Support evaluations and procurement of new hardware
Solid technical background and experience
Possesses fine-tuned analytical skills and/or programming experience
Relational database experience
Demonstrate understanding of network concepts such as routing, switching, load balancing, firewalls, etc
Ability to understand enterprise monitoring setup and configuration on tools such as Orion, Splunk, and AppDynamics
System deployment/implementation expertise
SQL experienced is preferred
Possesses exemplary written and verbal skills
Possesses leadership and mentoring skills
Bachelor's degree in Information Management or business related fields preferred
5 years of hands-on Linux experience and demonstrated understanding of shell programming and scripting
Recent experience working with ETL integration tool in an enterprise environment with a relational database backend
5-7 years business experience; or equivalent combination of education, training and experience
2+ years’ experience working in a customer-facing environment, either SaaS or Internet, in a 24x7x365 support role

Support Engineer Resume Examples & Samples

Report software bugs and be an advocate for product improvement using customer suggestions
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required
Participate in planned team-wide shift rotations to cover business needs, including 24x7 On-Call responsibilities and extended (evening shift)
Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
The ability to read, modify, and troubleshoot HTML and CSS
Familiarity with administering and customizing forums, blogs, image gallery setups, and more (think vBulletin, PHPBB, or Xenforo)
Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
A solid understanding of IIS, troubleshooting website issues/HTTP responses, and modifying web.config settings
Good knowledge of Microsoft SQL
Excellent Communication Skills - spoken and written English (including technical writing)
Passion for lifelong learning and personal and professional development
Three or more year’s industry experience with Microsoft stack technologies
Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required

Support Engineer Resume Examples & Samples

Offer quality support to the productions
Participate in the design of tools
Being able to estimate the work needed to accomplish tasks
Evaluate risk and impact of decisions and changes proposed
Be aware of the latest technological trends in the domain of online services for games and in web development in general
Pythonprogramming
C++programming
Web programming (Django, angular.js, …)
Databases (SQL et NoSQL)
Realtime distributed systems, network programming
Multithreading
Have good skills at relations and communication
Being autonomous, resourceful and pragmatic
Quick at learning
Bilingual (English, French)

Support Engineer Resume Examples & Samples

A working knowledge of Visual Studio and using it to manage an expansive web project. Good knowledge of Microsoft SQL
Excellent Communication Skills - spoken and written English (including technical writing). Passion for lifelong learning and personal and professional development
Three or more year?s industry experience with Microsoft stack technologies
Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS (Dynamics CRM) Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required

Support Engineer Resume Examples & Samples

End-to-end debugging of defect/issues in electronic hardware, unix computers, power cabling, network configuration
Unix commands and basics of scripts (any scripting language)
Broad knowledge of engineering systems - assembly and troubleshooting of computer and electronic components, network configuration
Written technical communication (technical documentation, status updates)
Self-directed - independent ability to assess priorities, solve problems, report on status and escalate as needed
Think big - empower others to solve the problem by creating troubleshooting guides and debugging steps
Experience managing a tech operations or support engineering ticket queue, prioritization and status reporting
Bachelor's or Master's degree in engineering, science or relevant discipline
Advanced unix scripting ability (any scripting language)
You are a dabbler with electronic and electrical projects - you have a "workshop"

Support Engineer Resume Examples & Samples

Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
Participate in Agile sprints to evolve business processes and technologies
Create and review documentation, design new standard operating procedures
Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
Effective organizational skills to maintain a consistently high standard of operations in a busy environment

Support Engineer Resume Examples & Samples

BS/MS in Computer Science or equivalent combination of technical education and work experience
4+ years of support engineering, tech operations, or troubleshooting
Proficient and Fluent in at least one scripting language. Should be able to write code, test and identify solution to the problem
2+ year of experience writing support operating procedures
Experience defining and implementing operational policies
Experience in automation of server-side operations
Experience with monitoring systems health
Experience with measuring and reporting systems health and status

Support Engineer Resume Examples & Samples

B.S. in Computer Science or a related field
2+ years overall development/technical support experience
Object oriented development experience in C++ and/or Java
Experience in UNIX/Linux operating system
Other desired technical skills include Perl, Ruby, Python, Oracle SQL, AWS Technologies

Support Engineer Resume Examples & Samples

1+ years overall development - Object oriented development experience in C++ and/or Java
Other desired technical skills include Perl, Ruby, SQL
Knowledge on distributed applications/enterprise applications is plus
1+ year industry experience in software development

Support Engineer Resume Examples & Samples

A technical background (BS/MS in Computer Science, Computer Engineering, or related discipline/experience)
9 months to 2 Yrs experience
Ability to write complex SQL queries (ideally using Oracle, but not any database is fine)
Ability to read and understand Java or C++ code (Perl is a plus)
Understanding of OO design
Ability to do scripting
Strong understanding of data structures
Strong understanding of support - tickets, monitoring, and metrics
A passion towards problem-solving, Must be able to deal with ambiguity
Must be able to think proactively
Excellent English verbal/written communication skills
1 to 4 years overall development/technical support experience
Experience working with relational databases, and distributed computing technologies
Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems
Other desired technical skills include Perl, Java, Oracle SQL

Support Engineer Resume Examples & Samples

Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Work with Development teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BS in Computer Science, Engineering or a related technical field
5+ years overall development/technical support experience
Experience in Perl or shell scripts
Ability to write intermediate level database queries. SQL skills
Experience in a 24/7 production environment is a plus
Prior experience with UNIX system administration is a plus

Support Engineer Resume Examples & Samples

BS degree or higher in Computer Science (or related program) with 5+ years of relevant experience
Experience with large scale SQL systems
Experience with large scale MapReduce systems
Experience with ETL (Extract Tranform Load) and Data Warehousing systems
Java or C++, Linux/Unix, Perl and UNIX tools
Deep understanding of support processes and a track record

Support Engineer Resume Examples & Samples

Own the fleet management which includes estimating, load testing, scaling and de-scaling fleet to improve resource utilization
Bachelors with 2-5 years' experience or a Masters with 1-year experience in Computer Science, Computer or Software Technology, Operations, or a related field
One to three years of experience in supporting distributed software systems using operational metrics and analysis
One to three years of experience in troubleshooting operating system (Unix/Linux) and distributed system issues
Experience in one of the following: Ruby/Python/Scala/Java
Experience in DevOps role or application development in distributed systems
Knowledge about Mesos Architecture and HDFS is a plus

Support Engineer Resume Examples & Samples

2+ year experience with real-time live-system responsibility
1 year experience using SQL and databases in a business environment
Experience with a programming language
Excited about data and analysis
Enjoys taking a project and running with it

Support Engineer Resume Examples & Samples

Develop automation to support the business
Build tools, publish metrics, and build dashboards to provide transparency to the business
Be a champion for the customer: Insist on the highest standards, ensure our product is executed flawlessly
Bachelor’s Degree in Computer Science or related field
3+ years professional experience in software development
Computer Science fundamentals in object-oriented design, data structures, problem solving, and complexity analysis
Proficiency in at least, one modern programming language such as Java and one scripting language
Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs

Support Engineer Resume Examples & Samples

Advanced troubleshooting, communication, prioritization, and analytical skills
Strong knowledge of UNIX or Linux operating systems
Relentless customer focus
Bachelors degree in Computer Science or equivalent
Experience with high throughput, multi-threaded systems
Ruby or experience in another dynamic language (Python, Perl)
Experience in SQL scripts or database administration
Working experience with production-grade monitoring and alerting technologies

Support Engineer Resume Examples & Samples

Work on operations- and maintenance-driven coding projects (primarily in Ruby, shell scripts, or potentially Java) and web technologies
Build systems to audit and measure reliability of Services
Fine tune services to reduce latency, conduct operational readiness reviews and automate continuous delivery of software changes
Maintain service level agreements, and build systems to support it
Manage the health of a number of distributed specialized Linux server fleets and the software stacks that run on them
Execute regular maintenance activities for services including outage handling, ticket resolution and root cause fixes
5+ years of overall software development/technical operations experience
Ability to retain composure under stressful conditions, communicate effectively with a wide array of individuals at Amazon, and get the right things done

Support Engineer Resume Examples & Samples

B.S. Degree in Network Systems Administration, Computer Networks and Security, Telecommunications, Computer Science, or equivalent is mandatory
Exposure to various routing technologies (Cisco, Juniper, etc)
Exposure to Linux/Unix operating systems
Must be able to work weekends and holidays(on a rota basis)
Relocation required
1-3 years of experience in a Network Operations/Support role
Applied knowledge and troubleshooting experience of OSPF, BGP, TCP, ARP and Ethernet Protocols
Experience troubleshooting switching and routing platforms
Experience troubleshooting layer 1 and 2 network problems
Experience working with customers to diagnose a problem, and work toward resolution
Understanding of ACLs – application, usage and troubleshooting
Experience scripting with Python and/or Perl
Need to be a highly motivated to learn
Need to have strong written and verbal communication skills
Ability to interact efficiently with peers and customers is required
Ability to multitask effectively
Strong logical thinking skills, with the ability to adapt as new information becomes available
Effective prioritization and time management skills

Support Engineer Resume Examples & Samples

Understand high-level technical aspects of existing databases, ETL processes and reporting systems
Provide support for incoming tickets, including extensive troubleshooting tasks
Develop tools to aid operations and maintenance of the data and reporting platforms
Customer notification, co-ordination and follow-up to maintain service level agreements
Help Data Engineers, Business Intelligence Engineers and Business Analysts with debugging data quality issues
BS/MS in Computer Science/Engineering or related discipline
2 to 5 years' experience in application development and/or data warehousing systems
Ability to write complex SQL queries and ability to analyze/debug data
Strong troubleshooting skills, particularly with large volume data
A passion towards problem-solving
Willing to work in 12x7 on-call support (on rotation basis)Support engineers troubleshoot, debug, evaluate and resolve operational issues and perform data engineering tasks
Ability to script using Shell, Ruby, Perl etc

Support Engineer Resume Examples & Samples

4+ years overall development/technical support experience
Experience in C++, JAVA or Python
Knowledge of the Windows & Linux operating systems
Knowledge of Mac, Windows and Mobile based technologies
Prior experience with system administration is a plus

Support Engineer Resume Examples & Samples

4 years to 7 Yrs experience
A passion towards problem-solving, Must be able to deal with ambiguity and process improvement
Excellent English verbal/written communication skill

Support Engineer Resume Examples & Samples

Strong ownership, urgency, and drive to launch services
Experience with high concurrency system scaling challenges, data modeling, XML processing, SOAP, REST
Maniacal customer obsession

Support Engineer Resume Examples & Samples

Provide second line phone/email/fax consultation to independently debug complex product problems
Provides systems/product training and intellectual property material
Acts as a focal point for large account network problem resolution
Typically reports to Mgr, Technical Services
Applies known solutions to solve problems
Business impact of this role is major
Is a technical expert in at least one area
Effectively utilizes complex lab setups to duplicate and solve problems
Submits complete and correct DDTS reports in area of expertise
Receives limited supervision
Receives little instruction on routine work and general instruction on new assignments
Provides guidance and mentoring to other engineers
Translates team goals into own work assignment
Is a technical expert in at least one area with excellent broad
Effective planning, prioritization and organizing skills
Drive for continuous learning, results orientation and teamwork
Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities
Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4-6 years related experience
Ability to analyze, use and configure small, medium and large enterprise/SP networks
In-depth Knowledge of the OSI Model, IOS-XR, CRS, GSR12K, ASR9k, MPLS, and OSPF are required
Consultative communication skills
Ability to work independently, as the position only receives minimal supervision with no instruction on routine work and general instruction on new assignments
Ability to analyze, use and configure and troubleshoot medium and large enterprise/SP networks
Idioms(Spanish and/or Portuguese is mandatory)
Demonstrated leadership skills in small projects and teams
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology

100

Support Engineer Resume Examples & Samples

3+ years overall development / technical support experience
Experience with support procedures and methodologies
Strong understanding of x86/x64 hardware platforms and components
Experience with large database driven websites and web technologies
1+ years scripting experience
Experience with networkingSearch Jobs US

101

Support Engineer Resume Examples & Samples

Resolve or escalate client contacts by providing information and support or engaging the appropriate technical resources
Write and maintain user documentation and learning resources
Design and build basic tools and scripts that enhance customer experience
Manage and implement client focused trainings, including developing the curriculum and training materials, and providing in-person and online training
Maintain ongoing analysis of client contacts and use this analysis to drive recommendations for strategic improvements
Bachelor’s degree and 1-2 years of related experience
Experience providing “customer-centric” technical customer service or user support
Experience profiling data and researching possible data quality issues
Knowledge of Java, Python or other OO Language
Background in Security
Experience designing and delivering technical training
Experience in deployment and monitoring of large scale systems

102

Support Engineer Resume Examples & Samples

Provide 2nd Level Support to retail customers in Australia and New Zealand
Monitor incident management queue
Analyzes incidents to identify service restoration actions to be taken
Graduate in Information Technology or relevant discipline
Must have incident management, troubleshooting and resolution experience on retail products - ATM machines, Point of Sale system, Self-Service Machines, Kiosks, Scanners, Barcode reader machines etc
Australian Citizens and PR holder need only apply

103

Support Engineer Resume Examples & Samples

One year prior working experience with Oracle products (or at least two years related experience without Oracle products)
Experience with Oracle StorageTek tape products (SL8500, SL3000, SL150 libraries, T10000 and LTO tape drives, Virtual Storage Manager (VSM) and ACSLS software. Includes the capability of troubleshooting, diagnosis, and service delivery consultation on these storage products
Ability to collaborate across multi-technology sectors and functional teams
Language Skills: Brazilian Portuguese and Spanish

104

Support Engineer Resume Examples & Samples

Assist with the planning, resource allocation, and advance testing for large-scale events, such as AWS re:Invent and regional AWS Summits. You will use tools such as AWS CloudFormation to build out and execute tests to verify AWS capacity and lab environment stability in advance of the events
Provide real-time support of lab environments. You will be responsible for pre-warming and launching anywhere from hundreds to thousands of student lab environments in advance of the start of an event, and will continue to monitor environment health and stability of both lab environments and the underlying AWS services they use as the day progresses
Assist Curriculum Developers, Solutions Architects, and other Subject Matter Experts with the use of our curriculum publication tools
Monitor and respond to issues with our suite of tools that support curriculum publication and deployment. You will use native AWS tools such as AWS CloudWatch to monitor the continued smooth operation of our Jenkins-based CI/CD system for curriculum publication. You will respond to issue tickets logged against this and other tools, and will create, test, and release fixes to production using tools such as Git, Jenkins, Python, and Windows PowerShell
Assist in defining and prioritizing our backlog of outstanding feature requests for our internal tools to provide maximum value to multiple stakeholders throughout AWS
Propose and implement new tools and technologies that simplify the publication, monitoring and maintenance of AWS training curriculum
Five years or more experience in IT as a Systems Administrator, Software Developer or Software Engineer
BS in Computer Science, Information Systems or related field, or equivalent experience
Knowledge of one or more modern programming languages (e.g., Java, C#, Python, Ruby, PowerShell)
Familiarity with the concepts of Continuous Integration and Continuous Deployment
Demonstrated customer obsession
A demonstrated ability to work cross-functionally with a diverse group of project stakeholders
Some travel required (10-20%)
Existing knowledge of foundational AWS technologies (Amazon EC2, Amazon S3, VPC, etc.)
Basic knowledge of Continuous Integration/Continuous Deployment platforms, particularly Jenkins
Familiarity with basic administration tasks for both Linux and Windows operating systems
Knowledge of Agile software development methodologies and tools, particularly Scrum and Kanban
For more information on AWS, please visit http://aws.amazon.com**

105

Support Engineer Resume Examples & Samples

Management of cabling team
Management of infrastructure activities
Management of cabling suppliers
Management of specific projects in the fields of infrastructures and cabling
10 years minimum experience in the fields of Wireless infrastructures and cabling
Knowledge of suppliers in these fields
Knowledge of Nokia equipments
Expert in Radio cabling
Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationship, aptitude to the team management
Written and spoken competence in English is required

106

Support Engineer Resume Examples & Samples

Management of Protocols and radio tools
Management of specific projects
10 years minimum experience in the field of wireless protocols tools and radio tools
Knowledge of suppliers (Agilent, Spirent, Hytem...) and other industry suppliers
Qualities expected : good aptitude for teamwork, organization, autonomy, participation and coordination of working groups, good relationships, good aptitude for team management

107

Support Engineer Resume Examples & Samples

1) Technical evaluation and documentation of customer situation
Holistic understanding of the customer situation including solution landscape, core business processes, interfaces, critical projects and top issues and the corresponding documentation in the SAP Solution Manager
2) Establish SAP Solution Manager as collaboration platform
Establish SAP Solution Manager as a collaboration platform for developing and driving detailed engagement, service plans and action plans to safeguard the customer’s operation as well as implementation and upgrade projects
3) Management of risks and top issues
Identification of technical risks and top issues. Definition of the corresponding action plan to manage the top issues, including actions for the customer, SAP partners, and all SAP departments
Ensure resolution of issues and top issues according to engagement deliverables
Delivery of MaxAttention engagements for projects and operations
Delivering Application Lifecycle Management strategy plans for customers including the following Quality Management areas
Quality Management for Implementation
Analysis of system landscape and technical issues
Technical Analysis of core business processes for all applications
Testing and Tracing of business processes end-to-end
Ensure test management is implemented according to SAP Standards
Evaluation of the project plan
Quality Management for Business Continuity
Develop a “master plan” with customer for business continuity with customer according to SAP Best Practices
Ensure setup and training of customer for Root Cause Analysis
Drives establishment of system monitoring procedures as well as monitoring of business process and interfaces
Provides support to manage data volumes to control business data growth
Quality Management Business Process Improvement
Identifies top issues of engagements at critical customers
Analysis of core business processes for all applications
Analysis of system and application operation
Definition of action plan for optimization
Drives implementation of business process monitoring and exception handling
Quality Management for Protection of investment
Develop/Validate master plan for IT-landscape strategy
Develop/Validate master plan for TCO reduction including
Problem Resolution: he/she is able to effectively resolve or drive resolution for problems that require the creation of new and innovative approaches
Ability to manage Customer Solutions in top maintenance segment (level 1)
Is able to manage enterprises of larger size and their solution landscape and contributes to the solution of critical customer issues
Good understanding of the SAP technology and understanding of SAP Business Suite (Application)
Experience as an AGS onsite service team lead, such as Solution Management Assessment, or as project manager for implementation projects

108

Support Engineer Resume Examples & Samples

Customer request handling for CORE Domain
Tickets management
PS Core or CS Core support experience
Linux Knowledge
MSS/MGW/HSS/HLR/BSC/BSS Integration experience
Signaliing Protocols
Monolithic and Layer NTW knowledge – 2G & 3G & 4G & 5G/PSTN
Call Path

109

Support Engineer Resume Examples & Samples

Support IT teams with build, test, and certify of tools
Assist with development of configuration an automation with SDDC environment and infrastructure auto-provisioning
Manage and lead escalated support and problem resolution activities for system hardware, software, and/or operating systems; acting as L3 support
Assist in the engineering and rollout of configuration tools
Functional understanding of infrastructure architecture (network and hosting)
Knowledge of VMMare/vRealize Product Suite
Knowledge of infrastructure fault and performance monitoring best practices
Problem-solver with a passion for technology; skilled in grasping the big picture, conceptualizing, developing, and implementing solutions, and partnering closely with business leaders and IT business interfaces
Strong communication skills - comfortable presenting to all levels of management

110

Support Engineer Resume Examples & Samples

Provide remote technical product support for customer and distributor/re-seller IT staff for client and server-related technical product issues via phone, live chat, remote assistance software, and email
Provide remote trouble-shooting support services for hardware issues for hardware
Ensure support tickets are responded to in a timely manner and resolved in accordance to predefined company standards
Accurately document collected data and customer interactions within the trouble-ticket system
Perform root-cause analyses as needed for HIGH and CRITICAL issues documenting causal factors and recommending process improvements for issue resolution and prevention
Research, resolve, respond to, and document appropriate customer inquiries, as requested
Escalate or re-assign issues as needed to appropriate resources (Engineering, Professional Services) for resolution
Solve non-standard issues that may require analytical and conceptual thinking
Provide clear and concise instructions and resolutions both verbally and in writing to customers
Create and modify product and process troubleshooting documents
Initiate and lead meetings as needed with customers and internal resources
Continuously strive to increase the effectiveness and efficiency of the Customer Support department, from improvements to each function, as well as coordination and communication between all departments
Improve customer service quality through monitoring and analyzing service-quality metrics and evaluating, recommending and implementing changes to existing processes
Work with Marketing and Product Management teams to communicate product information (releases, new features, etc.) to customers and other external parties (e.g., prospects)
College degree or equivalent experience with technical software support and maintenance service delivery required
Superior communication skills, both oral and written; must have the ability to convey technical issues and material to non-technical audience
Minimum of 3 years' experience in technical customer service or software implementation
Resourceful and able to work independently
Demonstrate exceptional customer service and customer focus for both internal and external customers to foster a high degree of end user satisfaction through timely delivery of quality service
Work well under pressure with the ability to be patient and display empathy with the customer
Must work well in a team oriented/collaborative environment
Proficient with Microsoft Office to include Word, Excel and PowerPoint
Demonstrate solid time management, communication, decision making, human relations, organizational skills and ability to set and manage priorities in a results-oriented way
Willingness to be on-call during weekends and evenings
Ability to meet standards for ticket system management and documentation responsibilities
Demonstrate the ability to prioritize workload, and adapt to new processes and procedures in a fast paced environment with progressively less oversight

111

Support Engineer Resume Examples & Samples

Understanding of AWS technologies (aws.amazon.com)
Understanding & experience of managing and monitoring large scale disk sub-systems
LI-LJ1
For more information on Amazon Web Services, please visit http://aws.amazon.com.**

112

Support Engineer Resume Examples & Samples

4 years+ of SQL Administration and Database Experience
2 years+ of Support Engineer experience
Fluent in Spanish or Portuguese and English

113

Support Engineer Resume Examples & Samples

Knowledge about OMS (1200 and 1600)
Knowledge about new SPO versions (1400 family)
Good understanding about Ethernet over SDH
Good understanding about Ethernet L1, L2, VLAN, bridges and switches
Good understanding about MPLS-TP and VPN services
Knowledge about how to operate the Management System SO-EM (Linux basic level)

114

Support Engineer Resume Examples & Samples

Knowledge about legacy products SDH MDRS (Marconi LH radios )
Good understanding about Ethernet over PDH
Strong knowledge about new products MINI-LINK (LH, CN 500, SP200 y SP300)

115

Support Engineer Resume Examples & Samples

Solaris Volume Manager (SVM)
Veritas Cluster
IP Networking/Tracing
EMC disk arrays
BSCS or Billing system
Telco CRM
Ix Collections
Charging System nodes and solution Knowledge
EMM/OLM knowledge
Signalling Protocols
Understanding of Telco and ITC business

116

Support Engineer Resume Examples & Samples

Proven ability to operate in extreme high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism
Must be willing to work in a fast paced and growing environment where some travel maybe required
Bachelor’s degree in Computer Science, Computer Engineering or related field
Experience working with and managing mobile devices
Experience with EAM and/or Asset management
Experience with Purchase order creation
Experience with Inventory management
Bachelor’s degree in Computer science or IT related field
Experience working with and managing Android/Fire OS devices
Microsoft MCSE, MCITP Systems Administrator (Active Directory)
Strong troubleshooting skills of very complex systems

117

Support Engineer Resume Examples & Samples

5+ years experience in a technical support, system engineering or software engineering
Understanding of Web services and cloud architectures (web servers, load balancers, DNS, routing, web requests, networking)
Sharp analytical abilities
Masters degree in computer science, Computer Engineering, Electrical Engineering or related field
Exceptional customer relationship skills including the ability to discover the true requirements, underlying feature requests, recommend alternative technical and business approaches

118

Support Engineer Resume Examples & Samples

MCC core member runs the Mission Control Center to support the front office team, Delivery Execution or CoE (Experts), to provide high-quality support services in the framework of Premium Engagements and Enterprise Support for our customers
Role Type in MCC Core team
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the DBS Mission Control Center
Train and coach for Front Office team (Technical Quality Manager), CoE Engineers
Japanese: Fluent
English: Business Level

119

Support Engineer Resume Examples & Samples

Ensure that assigned infrastructure is configured, installed, tested and operational according to business requirements
Identify the root cause of incidents, events and problems taking take full ownership for managing the incident, event or problem to resolution
Develop a workaround plan and ensure the implementation of a resolution and recovery
Demonstrate problem analysis and solution formulation skills
Demonstrate the ability to explain procedures to technical and non-technical audiences in a concise and clear manner
Good knowledge of CITRIX experience/skills (XEN, virutalisation) and Linux/aix is required
CCNA (CCNP is a plus but not required)
Good Global Microsoft skills
Scripting skills is a plus (python, perl, php …)
Able to work in a support team , with incident and change management focus
French and English is mandatory
2-3 years’ experience

120

Support Engineer Resume Examples & Samples

ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred or equivalent experience
2+ years IT work experience preferred in a corporate support environment
Demonstrated expertise of Microsoft Windows Operating Systems, Apple Operating Systems, and Microsoft Office products. Candidate should have the ability to install, configure and troubleshoot each operating system
Troubleshoot and repair hardware and software on Apple & Windows desktops, laptops and peripherals
Perform imaging / re-imaging end user Apple / Windows desktop and laptop machines
Knowledge of Windows mobile client devices, and Apple iOS products a plus
Knowledge of security and antivirus software
Windows Scripting Host (WSH), PERL, VBS or other scripting languages a plus
Ability to perform general computer hardware maintenance (CD-ROM replacement, CPU replacement, Motherboard replacement, Laptop LCD replacement, etc.)
Mandatory ability to communicate effectively with management, peers, and customers, via email, phone and in face to face situations (written and verbal)
Ability to work both independently and within a team environment
Ability to travel to setup hardware, and troubleshoot issues at other local Oracle offices (up to 25% of time)
Analyze consistent or repetitve issues or problems, develop creative solutions and assess risks / benefits; develop strategies for resolving identified issues and how to prevent future occurrences
Document supported systems and application procedures and processes
Stay in touch with technology changes and our client's operating environment changes. Our goal is to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service

121

Support Engineer Resume Examples & Samples

2+ years of Linux/Unix experience
High technical aptitude with excellent written and oral communications skills
Experience deep diving technical issues, both hardware and software
Ability to find automation opportunities
Experience working in a mission critical, operations support environment
Understanding of networking concepts such as DNS, DHCP, HTTP, SSL, OSI Model, and TCP/IP
Ability to develop & update team facing and customer facing documentation in a clear & concise manner
Passion for process improvement and customer service
Excellent troubleshooting experience
An understanding in scripting (Python/Perl/Ruby or equivalent)
An understanding of database technologies
An understanding of version control (Git/SVN or equivalent)
An understanding of performance tuning

122

Support Engineer Resume Examples & Samples

3-5 years of Application Support experience in a retail/corporate environment in a 3rd-level support capacity
Nagios/Splunk (network monitoring to proactively identify and resolve problems)
SQL (querying, table joins)
5+ years supporting applications in a retail or corporate environment in a 3rd-level application support capacity
Experience supporting integrated systems and devices with disparate back ends and vendors using services / data feeds
Bias for getting things done, overcoming obstacles, taking ownership of difficult problems, conducting critical but constructive discussion, keeping a positive attitude
Independent worker with excellent time management skills
Logical thinker/problem solver who is self-motivated and a strong contributor within a team
Ability to communicate effectively and troubleshoot issues across multiple departments and work closely with external vendors and internal business partners to manage applications through various test and production environments
Customer-focused; analytical; thorough; and have excellent skills in troubleshooting and in problem-solving, and in oral and written communications, with the ability to prepare accurate and detailed documentation
Experienced in creating dashboard and summary reports in Excel or other reporting tools - required
Strong experience performing root-cause analysis - required
Desired skills - strong working knowledge of

123

Support Engineer Resume Examples & Samples

BS degree in Computer Science and 2+ years of industry experience developing large scale distributed software systems
Solid proficiency with an OO language (Java or C++) and design patterns
Strong knowledge of data structures, algorithms
Knowledge in SQL, XML, and Web services are a plus
Demonstrated ability to achieve stretch goals in a highly innovative and fast-paced environment

124

Support Engineer Resume Examples & Samples

Learn new technologies quickly to solve problems
Creating and building elegant solutions for complex problems
BS in Computer Science or equivalent combination of technical education and experience
Excellent written and verbal communication skills, with a track record of working effectively with Development Engineers, Engineering Managers, peers and other functions
Highly motivated to solve problems efficiently
Ability to build and maintain strong working relationships with peers, managers and partner teams
Experience in Linux is a plus

125

Support Engineer Resume Examples & Samples

Conduct monitoring and troubleshooting of Unix/Linux systems running AWS Identity and Access software
Deploy new or scale existing systems and software using automated build and deployment tools
1+ years of experience in operating systems administration or software development
1+ year experience with support procedures and methodologies for production computing environments
Systems Administration in a Linux/Unix environment
Able to prioritize and perform in complex, fast-paced situations

126

Support Engineer Resume Examples & Samples

A Degree in Computer Science or related field, relevant certifications, or 3+ years relevant work experience
Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above
Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl
2+ years supporting Microsoft Active Directory in an Enterprise Environment
1+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions
1+ years Administrating Linux-based systems
Strong leadership skills and a successful track record of driving issues to resolution

127

Support Engineer Resume Examples & Samples

Provide support of our incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple product lines
Work on operations and maintenance driven coding projects, primarily in Python or shell scripts, web technologies, with the potential for Java based projects
Experience in any scripting language
Understanding of XML/SOAP, web services, workflow modeling, web application development, and industry-standard commerce systems

128

Support Engineer Resume Examples & Samples

3 Yrs to 6 years experience
Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.). Python is preferable
Familiarity with programming languages Java or C++ or C
Experience working on distributed applications/enterprise applications is plus

129

Support Engineer Resume Examples & Samples

Provide direct technical assistance to customers via phone and email
Create internal/external content for SuccessFactors knowledge base
Develop strong working relationships with cross-functional teams within SuccessFactors /SAP
Must be available for weekend or evening support as required
Ideal candidate would have either SF experience, HCM, LMS, technical skills, or support experience
It is desired that candidates have a working knowledge of one or more of the following concepts/technologies
3-5 Years working with a web-based software solution (SuccessFactors Solutions preferred)
Bachelor’s Degree with a technical discipline or a minimum of 3-5 years of experience in Support, Software Development, IT, or Quality Assurance

130

Support Engineer Resume Examples & Samples

Recent graduate in Computer Engineering (other Technology or Scientific degrees with understanding of programming languages might be also considered)
Web programming skills (HTML5, JavaScript…)
Fluent in English (oral and writing), German is desirable
Customer service oriented person
Analytic thinking, problem solving and communication skills
Working experience is not required

131

Support Engineer Resume Examples & Samples

Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
Understand key elements of the customer’s environment
Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
Assist in knowledge transfer between customer and internal teams
Effectively manage time, workload and shifting priorities
Provide occasional off-hours support with key projects and go-lives
Communicate effectively with customers both verbally and in writing
Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
Meet customer expectations by anticipating and helping in the resolution of their issues
Monitor customer interaction workspaces for customer feedback and opportunities for response
Review, document and track customer top issues
Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
Monitor quality of work and identify opportunities for continual improvement
Up to 30% travel on-site presence
Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
Excellent communication & presentation (soft) skills
Excellent German and English language skills, written and verbal are required. Additional languages are an advantage
Ability to lead requirements-gathering sessions
Ability to learn and assimilate information quickly
Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
Project Management experience is an advantage
An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
Knowledge of SAP Success Factors is an advantage
Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
Enthusiast, strong work ethic and a positive attitude
Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
Experience and/or acumen of the following technologies and solutions
Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
Experience in working in global / virtual teams is an advantage
Experience in transferring knowledge to others (coaching & mentoring)

132

Support Engineer Resume Examples & Samples

Analyze the incident, research solutions and provide solid answers easily understood by customers
Develop technical solutions to be posted to both internal and external knowledge base
Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases
Liaising with product management to identify and report bugs
Act as a liaison between our Product Management and Engineering teams
Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product
Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field
3+ years of relevant related experience essential
Fluency in English essential and 2nd European language preferred
Familiarity with general IT concepts
Solid understanding of Internet technologies
Preferred (but not explicitly required)

133

Support Engineer Resume Examples & Samples

Support the sales team post implementation with upgrades and technical requests
Respond to end user requests for technical support
Troubleshoot and resolve application issues related to IT users and services
Develop workarounds to existing product lines when applicable
Document processes and procedures as developed and/or required
Update and maintain project issues list, prioritize issues
Stay up to date with new products and features that are released

134

Support Engineer Resume Examples & Samples

Provide Material for technical documentation
Service Platform Operations and Support: design; build out; health monitoring, metrics and upgrades
Comfortable with installing, configuring and testing software packages in a MS Windows environment
Application configuration and monitoring
Knowledge of Postgres and/or Cassandra Database and Schema Management
High Level Understanding of IP Networking

135

Support Engineer Resume Examples & Samples

Works directly with customers
Participate in weekend rotation and shifts
Participates in initiatives that improve overall product and documentation quality
Participates in product/platform testing
Drives improvements in product quality
Participates in Beta programs
Serves as Situation Manager on highly sensitive proactive and reactive

136

Support Engineer Resume Examples & Samples

Support the workstations and diagnostic utilities used to process Servers, PC’s, Laptop, Routers, Switches, etc. throughout the Config Center
Support production technicians with troubleshooting as well as technical education when appropriate
Process first-pass advanced technical production orders known as ‘prototypes’ or ’first article builds&#8217
Design custom asset tags using various labeling applications and databases
Research and resolve technical and other compatibility issues associated with hardware and software
Document work instructions and other documentation to support the integration process
Develop and support processes designed to streamline the configuration of technology products
Utilize 3rd party imaging clients/programs to Image hard drives, servers, PCs, Laptops, thin clients, handheld/mobile devices, etc
Support Microsoft WIM images, PXE, WinPE and Microsoft SCCM or MDT technologies
Train associates on integration procedures when necessary
Promote safety by identifying and promoting potential safety risks and providing recognition
Participate in regular housekeeping initiatives and daily cleaning maintenance
Answer questions from customers and prospective customers about the features and capabilities of our capabilities

137

Support Engineer Resume Examples & Samples

1) Entry level or 1+ years experience working as a web developer with Java and front end technologies (HTML, CSS, JavaScript, JQuery). If they do not have all of these or have experience with a different language, they need to be eager to learn and demonstrate the ability to pick things up quickly. They do not mind grooming someone into the role
2) Must have Customer service mentality. They will be resolving issues and dealing with customers on a daily basis so their communication and customer service skills are very important. The hiring manager looks for candidates that may have done tutoring or community service on their resume
3) Cultural Fit. They need to be able to work in an open plan office where they are collaborating and constantly bouncing ideas of the team. They also need to be resourceful and know who to go to in order to solve problems
Solve technical questions from clients via support ticketing system
Build and release custom functionality to solve client issues
Travel occasionally to client locations to provide services on-site
Work in an international environment

138

Support Engineer Resume Examples & Samples

Analyze and Troubleshoot reported issues/errors
Be Additional Owner on and Learn from other Senior Support Engineers HIGH and CRITICAL cases & conference calls
Engage in technical and tactical discussions with Senior & Principal Support Engineers about how to approach technical problems
Monitor the queue for your product and handle triage of new cases and maintain adherence to our SLAs
Manage/monitor high-severity issues and escalations within your team to assure focus remains on the highest priority issues and keep management informed of any potential problems
Contribute to, and challenge, management initiatives
Actively contribute knowledge objects
Superior troubleshooting skills and demonstrated ability to quickly resolve complex technical issues involving any or all of the below aspects

139

Support Engineer Resume Examples & Samples

Basis Administration Skills
Upgrade and installation of solution manager is additional advantage
Maintaining profile parameters & license installation
Basic knowledge of UNIX and Sybase
Client copy exposure
Scheduling and Monitor Background jobs
3+ years work experience running and supporting complex IT production systems is required
Min. 2 years hands-on Solution Manager experience
ABAP/Basis Skillset is plus
Experience in System Administration / Support
Administration skills in the SAP Basis area
HANA Admin &Troubleshooting skills are a plus
Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems or equivalent
Technical exposure in one of Database (Oracle/DB2/SQL Server/MaxDB ) is preferred
Experience in Troubleshooting and training deliveries
Good communication project management skills and exposure to quality process frameworks
Experience in communication with customers and managing expectations
Proactive in learning and highly self-motivated
Good team player and ability to lead a team (distributed) on projects
Knowledge of enterprise-level applications and understanding of Global Delivery model
Flexibility to travel is a must

140

Support Engineer Resume Examples & Samples

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need
Key Responsibilities: 1. Incident Solving 2. Additional Tasks
Key Tasks
Basic understanding IT
Basic understanding of core business processes (hereunder HR processes)
Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred

141

Support Engineer Resume Examples & Samples

ABAP development skills
Basic understanding of SAP HANA technology
Basic knowledge of OS and DB Administration
Exceptional Communication Skills
Min. 2 years hands-on Solution Manager Implementation experience
40 % - 60 %

142

Support Engineer Resume Examples & Samples

High written and oral communication skills in English
Strong interpersonal communication skills
Experienced with Unix/Linux platforms
Experienced with Enterprise solutions / products
Experienced with one of the following Databases – Oracle, Postgres, Sybase MSSQL
1-2 years of experience with customer support organizations - advantage
Experienced with Customer issues lifecycle tools - advantage
Experienced with support debugging tools and logs reading – Advantage
Experienced with Win platform – Advantage

143

Support Engineer Resume Examples & Samples

MaxAttention,
Active Embedded,
Enterprise Support
For Application Process Design and Implementation
Define customer process model and execute discovery workshop
Implement, test, train applications and processes
Optimize business processes
For Integration and Development (including Validation)
Take care of the integration topics like user integration, system integration and process integration
Ensure data consistency, performance and exception management
For Architecture and Infrastructure
Define technical architecture, landscape and underlying infrastructure
Provide a detailed architecture blueprint as basis for the other work streams (like General Basis Support)
For General Basis Support
Application Lifecycle Management
Setup the project and production landscape
For Data Migration
For RunSAP Like a Factory / Transition to Operations
Define the customer target operational model
Design and implement application lifecycle management
Integrate new business solutions or technical components into operation
Setup or optimize operation control center
For System Landscape Optimization (Landscape Transformation Management, SAP LT based projects,
Participates in internal projects driven by internal requirements
Trains and coaches other CoE Engineers
Industry and business processes
Programming skills for ABAP, Java, C++
Upgrade downtime minimization
Performs and leads overall analysis of situation at key accounts
Identifies top issues in key account engagements
Leads analysis of system landscape and technical issues
Leads analysis of core business processes for all applications
Leads analysis of system and application operation
Delivery functional or technical tasks in MaxAttention projects
Co-operates with the Focus Technical Quality Manager (TQM) to answer difficult functional or technical questions and executes concrete tasks
Delivery Onsite & Remote services for MaxAttention, Active Embedded and Mission Critical
Delivers Expert Guided Implementation
Actively provides customer feedback to development based on delivery
Analysis of functional gaps in ICC and developments to close gaps
Implements specific best practice operations scenarios
Develops trainings, specifications and documentation
Ensures that services and documentation are available and up-to-date for the respective area of expertise
Takes over development tasks in projects or service development
Delivers root cause analysis, provides solutions, and delivers services for specific fields / areas
Functional responsibility for specialist technical area
Drives knowledge transfer within specialist focus area
Engagement Support
Understands customer requirements and coaches Embedded Support for planning single support services including identification of the needed skills and the size of the delivery ( for MaxAttention and Active Embedded customers)
Contributes to the achievement of our COE quality and efficiency targets (including focus on remote share, QA of service delivery, reporting)
Develops trainings, specifications and documentation; ensuring that the documentation is up-to-date for the respective area of expertise
Executes customer development in context of ICC
Understand and develop assigned request from project
Responsibility for implementation according SAP product & support standards
Experience in working with SAP Backoffice functions, such as the Message Solving Organization, Development and the Mission Control Center

144

Support Engineer Resume Examples & Samples

A minimum of 1 years of technical support experience is required
The ability to program to solve problems and automate repetitive tasks in a common scripting or programming language such as Python, Perl, Java, or Ruby
Deep knowledge of the Linux operating system
Understanding of Identity Systems such as LDAP, Active Directory
Should be genuinely excited about technology, have a strong interest in learning about and playing with the latest technologies. Must be a self-starter and motivated

145

Support Engineer Resume Examples & Samples

Participate in all phases of the development of a large distributed system: providing hardware, manageability, operability and performance perspectives
Develop system management scripts/tools to automate operational tasks
Monitor the health of the fleet, automating system health, maintenance tasks, and reporting systems as needed
Troubleshoot, perform various system maintenance tasks (your hands get dirty here) and participate in on-call rotation
4+ years experience building scripts, tooling, and automation for large-scale computing environments
Experience with and strong working knowledge of Linux and associated Linux tools/languages
Knowledge of TCP/IP and networking protocols such as HTTP and DNS

146

Support Engineer Resume Examples & Samples

Ensure timely, high quality communication
Document service into the provided CRM tool. All documentation to be done in English language
Deep technical knowledge in SQL Server 2008 or newer version
Solid knowledge in T-SQL language
Experience in capacity planning and sizing SQL Server environments
Experience in high availability configurations with Failover Clustering
Advanced troubleshooting techniques

147

Support Engineer Resume Examples & Samples

Coordinates actions of others as necessary to assist with analysis and resolution actions for problems and Known Errors
Monitors progress on the resolution of Known Errors and advises 2nd Level support staff on the best available Work-Around for Incidents related to unresolved Problems/Known Errors
Assists with the handling of major Incidents and identifying the root Create problem records and perform root cause analysis
Escalates issues for resolution, to avoid reoccurrence or close problem
Knowledge of Storeline POS Solution
Experience in supporting major retail customers
Excellent technical understanding of SQL
Excellent technical understanding of VM Environments and tools
Experience with Windows / Linux OS
Skills for scripting in Kix, Java, C+ etc
Ability to read and understand code across multiple platforms
Degree in IT or related discipline

148

Support Engineer Resume Examples & Samples

BA/BS in engineering or related fields or 3+ years of relevant work experience
Knowledge of network and web related protocols (e.g. TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols)
Experience in one of the following: Systems Administration, Networking, or Telephony Systems
Working knowledge of Amazon Web Services
A strong desire to learn new technologies
Expert knowledge in one of the following:Systems Administration, Networking, or Telephony Systems
Experience in one of the following:Systems Administration, Networking, or Telephony Systems

149

Support Engineer Resume Examples & Samples

Respond to and resolve inquiries forwarded to the Brand Protection and Gating team by tier 1 & 2 Seller Support associates and other internal Amazon stakeholders
Drive the creation of standard operating procedures to drive knowledge transfer to tier 1 & 2 support
Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our distributed services
Take on medium-sized coding tasks to build tools that help diagnose system issues and automate their resolution
Implement gating changes in cooperation with the development team
B.S. in Computer Science or a related field (Engineering, Mathematics, etc.)
Strong knowledge of at least one interpreted/scripting language (e.g., PHP, Ruby, Python, Perl, Shell) and good knowledge of at least one compiled object-oriented language (e.g., Java, C#, C++)
Strong knowledge of the Linux operating system
Excellent English language written and verbal communication skills
Experience working with web services
Experience in technical customer support
Experience working in a fast-moving team environment and ability to juggle many tasks and projects

150

Support Engineer Resume Examples & Samples

1+ years experience in a product development environment
Knowledge of microcontroller-based firmware design and development
Debugging and troubleshooting ability
Experience writing firmware under an embedded OS or real time scheduler
Experience working with device driver and associated hardware such as timers, DMA, A/D converter, comparator, UART, I2C, SPI, or LCD
Solid background in CS and be knowledgeable about basic EE
Bachelor degree in Computer Science or Engineering, advanced degree preferred
Signal processing programming with MATLAB
Knowledge of sensors
Worked in R&D environment regulated by FDA, CE and FCC bodies and familiar with process and safety standards required for medical device development (ISO 13485, IEC 60601) or equivalent

151

Support Engineer Resume Examples & Samples

MINIMUM 3 years software development experience
Bachelor's Degree and/or Master's degree in Computer Science
Proficiency in, at least, one modern programming language such as C, C++, Java, or Perl
Experience with large scale security, enterprise and web preferred
Working knowledge of major security protocols (e.g. ssh, Kerberos, TLS, etc.)
Familiarity with cloud computing concepts and experience working in AWS

152

Support Engineer Resume Examples & Samples

Track, coordinate and solve the java application platform tool chain related 3rd level support cases
Understand in depth complex technical issues, suggest workarounds and engage with the developers
Create and maintain internal documentation such as knowledge base, user guides, etc
Proactively share findings, bugs and ideas to improve and optimize the tool suite with team members
Collaboration and communication with internal providers and offshore partners
LI-MZ1*

153

Support Engineer Resume Examples & Samples

BA/BS in Computer Science, Electrical Engineering or related field of study and 2 years industry experience in a software technology position OR relevant technical Master’s Degree and 2 years relevant industry experience; prior development experience is preferred
1 year of programming and/or support experience with Java based enterprise software product
1 years Unix and Windows administration and debugging experience
Proficient in the following area

154

Support Engineer Resume Examples & Samples

Provide guidance and assistance to partners and customers with implementation, integration and customization of the TIBCO Spotfire products, and with the use of the TIBCO Spotfire API’s
Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer issues, with special focus on questions/issues/errors related to custom development
Write code examples and best practice guides related to API development and publish in the TIBCO Community and knowledge base

155

Support Engineer Resume Examples & Samples

Bachelor's Degree in Computer Engineering or 1+ years relevant experience
Knowledge of computer networks with ability to troubleshoot such networks (transport protocols, routing protocols, firewalls, load balancing, VPN solutions, etc.)
IT Security and data encryption fundamentals
Experience with scripting languages (Python/Perl/Ruby or equivalent)
Understanding of database technologies
Understanding of version control (GIT/SVN or equivalent)
Comfortability with medium to large, complex project scopes and ambiguous details within work environment
Network certification (JNCIA, CCNA or higher) or equivalent networking experience

156

Support Engineer Resume Examples & Samples

Resolve inquiries forwarded to our team by tier 1 & 2 seller support associates and other Amazon-internal stakeholders
Drive the creation of Standard Operation Procedures to drive knowledge transfer to tier 1 & 2 support
Monitor the system health, troubleshoot anomalies, and handle infrastructure work for our large distributed services
B.S. in Computer Science or a related field (Engineering, Math, etc.)

157

Support Engineer Resume Examples & Samples

Primary party responsible for ticket-based, operational activities related to Active Directory and Microsoft Exchange
Will have direct responsibility for the completion of operational obligations and project goals such as (not exhaustive)
Active Directory objects maintenance
Exchange object maintenance
File/Shared Workgroup creation, maintenance, permission-ing and quota management
Utilizing S3/Identity Management web tools for account maintenance
End User operational support via email and phone contact
Incident and Problem management, including RCAs
Documentation review and maintenance
Monitoring / Reporting / Audit responsibilities
Interaction with the client or cross-functional infrastructure teams as required
Disaster Recovery testing support
Proven troubleshooting skills and ability to understand complex relationships between components of multi-tiered and distributed systems related to directory services
Experience in a user-focused operational-support environment
Minimum 1 year experience in an Windows Active Directory operational work environment
Bachelor's degree (B.S./B.A.) in Computer Science, Business Information Systems, or related field (or comparable work experience) is desired
Available for overtime
Available for on-call and holiday coverage support (rotational)
Location Webster, NY

158

Support Engineer Resume Examples & Samples

Are a strong, confident, and exacting writer
Know and have used software automation, ideally Puppet/Chef or have been a Unix &/or Linux SysAdmin,working directly or very closely with DevOps
Can work a variety of different shifts based on customer commitments
Participate in an "on call" rotation
Have a technical degree or equivalent experience
Emerging Puppet technologies such as HA, VRX, and more
Fluency in other European language is a plus

159

Support Engineer Resume Examples & Samples

2 years plus of distributed system management experience
Experience with massive-scale distributed systems
Knowledge of TCP/IP networking, architecture, and core technologies (such as DNS, DHCP, HTTP, Routing, VPN)
1 year plus of development of systems management and administration automation in Perl, Python, Ruby, or Java
EC2221982

160

Support Engineer Resume Examples & Samples

Responsible for designing solutions to vehicle issues and gaining customer / regulatory approval for changes in train design
Lead in the development of documented engineering procedures, practices and policies
Assist in optimising the Company’s maintenance regime and in the development of best European / World Class maintenance practice in support of current and future contracts
Assist maintenance with in-depth faults, passing on fault finding skills and the use of schematics on rolling stock assets
Assist in the co-ordination of continuous improvement programmes to improve fleet reliability and ensure contractual requirements are achieved and exceeded
Responsible for liaising with other Hitachi departments in the investigation of maintenance and safety defects and ensuring compliance with UK legislative requirements
To liaise with Procurement / Maintenance Team members during the assessment and approval of new/changed material and suppliers to ensure that Maintenance, H & S and environmental needs are adequately identified / addressed
Work closely with the Performance Engineer to identify and address the root cause of defects and to ascertain the extent of problems arising
To confirm that rolling stock assets comply with operational specifications by the use of engineering processes and techniques
To modify or manufacture rolling stock components by material or processes
Production of Depot Safety Case reports / documentation in liaison with Engineering Manager, Production Managers and QHSE Manager
Liaison with Hitachi and external personnel as required to complete the duties of the post
Join the rostered list of On Call Support Engineers; this will be a permanent responsibility for the duration of the appointment as Support Engineer
Develop professionally and support good working relationships
Learn new skills in accordance with Hitachi’s business demands as required
Assist as required by instruction of the Engineering Manager
HND in an engineering discipline or equivalent qualified engineer
Previous experience in product improvement and reliability engineering on UK rolling stock
Membership of a recognised accredited engineering body

161

Support Engineer Resume Examples & Samples

Provide advanced technical support via telephone, email and customer site visits to external and internal customers
Provide efficient, high quality technical support services to ensure timely response to queries, resolution of problems, and reporting/escalation of unresolved issues
Research, analyze, document and manage resolutions to technical, operational and implementation issues related to Nuance products and their supporting technologies and infrastructures
Must be capable of establishing and documenting processes, policies and procedures; producing high quality technical documentation to be included within newsletters, public/private knowledge base systems, product manuals, etc
Ability to recognize trends and patterns between diverse service request descriptions and foresee future problems
Sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently
Facilitate customer conference calls and manage the resolution of critical customer account issues
Act as cross functional program team representative; gathering and disseminating information to and from product development and engineering teams
Mentor technical and field services personnel, customer IT technical staff when needed
Availability for 24x7x365 staffing assignments, on-call pager rotation and travel (minimal) as required
Experience with the implementation and support of Radiology Information Systems (RIS) and/or Picture Archiving and Communications Systems (PACS)
MS Windows client-server proficient
Must possess experience in the installation, configuration, management and performance monitoring of Microsoft Windows based applications and components
Experience with PowerScribe, RadWhere, and/or PowerScribe 360 products is highly desired and these candidates will be given preferential consideration

162

Support Engineer Resume Examples & Samples

5 to 10 years of experience in Linux system administration, monitoring, hardware failure diagnosis/root cause analysis, firmware updates, software package and repository management
5+ years of experience in creating software/scripts to automate tasks and systems with some of the following programming languages: bash, perl, ruby, python, C, etc..
5+ years of experience in Unix troubleshooting in order to identify hardware or system failures
3 to 5 years of experience in working with SQL and databases, including application program interfaces
Flexible hours to support a 24x7x365 operation
Demonstrable grasp of security best practices in server configuration, tool development, and access controls
RDBMS installation, system performance evaluation and troubleshooting
Relentless passion for frugality and out-of-the-box engineering
Understanding of standard internet protocols (Ethernet, ARP, IP, ICMP, UDP, TCP, SSL, DNS, HTTP, etc.)
Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging
Read and understand complex application code and make code fixes to resolve support issues

163

Support Engineer Resume Examples & Samples

Candidate should possess superior customer service skills in dealing with users at all levels in a team environment
Demonstrated experience delivering direct user support in a high availability environment
Previous experience in which high levels of initiative, judgment, and tact has been demonstrated
Must possess superior technical aptitude, written and oral communications skills with the ability to interact with internal customers in a professional manner
Candidate must haves a basic understanding of core internet technologies - DNS, mail transport, TCP/IP and network file systems
Demonstrated experience with Linux
Other desired technical skills include Perl, Python, Ruby, Oracle SQL, and familiarity with object-oriented programming

164

Support Engineer Resume Examples & Samples

BS/MS in Computer Science/Engineering or related disciplines
4 to 6 years of experience in Application/Product, Production Support
Able to write complex scripts and automation (using any one of the Shell, Ruby, Perl, Python)
Proven track record of service improvement and optimization in production
Exposure in handling customers, program managers for planning and executing operational programs
Exposure to processes improvement techniques, Operational Excellence is definitely added advantage
Strong understanding of support processes – handling tickets, monitoring, processes and metrics
Ability to solve complex problems independently
Familiarity with Load Balancers, Network Components and Infrastructure components is a value add
Hands on experience distributed applications/enterprise applications is plus
Hands on experience in Cloud technology is plus
Expert in using scripting and programming language for automatons
Experience in design and development of software is a value add

165

Support Engineer Resume Examples & Samples

You strive to improve the customer experience by resolving issues completely and in a timely fashion
You communicate clearly both verbally and in writing with your team and with other groups. You listen effectively
You have a strong aptitude for trouble shooting and problem solving
You maintain SLA’s through the implementation of proactive issue detection and reporting
You write and review accurate and complete support procedures, system documentation, and issue tracking entries
Able to prioritize in complex, fast-paced environment

166

Support Engineer Resume Examples & Samples

Engage with customer on phone to assess the business impact of an issue
Analyze configurations, application and system log files to determine the cause of issue
Work closely with peers globally to ensure issue resolution in line with SLAs
Maintain accountability for an issue until the same is resolved
Report errors/bugs to Development
Contribute to Technical Knowledge Database
Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe
Participate in weekend support coverage as per roster planned globally
Be a part of the top-notch experts and deliver towards End-to-End Trou-bleshooting
Handle escalated customer messages
De-escalate customer messages independently
Take on role of technical expert who passes on knowledge via coaching and workshops
Engineering degree or
Masters in Science (Physics & Mathematics) or
Bachelor’s degree in any discipline complemented by equivalent work experience
Total experience at least 4 to 8 years out of which, 2+ years of directly-related work experience in supporting or implementing SuccessFactors Solutions or equivalent products in HRIS & Learning
Having worked in Implementation, Consulting, Support or Key-User roles in any business application will be an asset
Strong problem resolution, analysis and documentation skills
Strong team player; enjoys working with international teams
Outstanding abiulity to manage & prioritize own workload/tasks
Excellent communication, collaboration skills
Ability to work with high sense of urgency and willingness to commit the ad-ditional time and effort on high impact issues
Experience with online communications
Working knowledge of CRM and Service Management ticketing systems

167

Support Engineer Resume Examples & Samples

You are interested in understanding, analyzing and resolving technical problems
You like to work in teams but also can produce high-quality work results on your own (autonomous)
Your main task would be
Very good or good degree in Information Technology, Mathematics, Physics or Technical Engineering
Fluent German and English is a must
Knowledge of SAP Solution Manager, preferably in the area of RunSAP like a Factory
Any practical experience in software development and deployment

168

Support Engineer Resume Examples & Samples

You have a University degree in Mathematics, Information Technology, Engineering or Natural Sciences
You have very good communication skills
You enjoy facing and tackling new challenges in different roles on a regular basis
You are very interested in technical IT topics like software updates, performance analysis, databases, hardware layouts/components, networks
You have very good German and English skills (spoken and written)
You are happy to travel worldwide on a regular basis
You have some experience with SAP ABAP and JAVA based Netweaver systems
You have experience with RDBMS databases like MSSQL, MAXDB, Oracle or DB2
You have some experience with SAP HANA
You have experience with Linux, Unix
You have proven during your studies that your focus is in very technical IT topics
You have programming skills in at least one language e.g. (ABAP, JAVA, C, C++, SQL or similar)

169

Support Engineer Resume Examples & Samples

Coaching and Mentoring
Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents
Deliver standard application/technology trainings and workshops
Perform knowledge transfer to internal staff and external customers & partners
Produce e-Learning Content (Forums/Wiki to help with incident deflection)
Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally
Product specialization – be a product expert in at least one area
Develop deeper technical skills like reading code / debugging / creation of small corrections where applicable / SQL
Work as functional expert in de-escalation and war rooms (Engage in critical customer situations – e.g.: CIM escalation, account escalation)
Take initiatives improving team’s performance and efficiency
You have Bachelor/Master’s Degree (Technical University degree preferred)
Ability to work on a night shift
Software / Application support related experience
Basic to advanced knowledge of Business Management Basics and of Basic Business Processes (hereunder HR processes)
Functional to advanced knowledge in one application/technology area / basic knowledge of at least one other area
Basic to advanced understanding of business processes within one application/technology area
Basic skills within ABAP/.net/Silverlight/XML
Technical skills (debugging, tracing, verifying complex Business Configuration/Fine Tuning)
Experienced dealing with IT and standard software (MS Office, etc.)
Experience with Operating Systems and internet browsers
SAP'S DIVERSITY COMMITMENT

170

Support Engineer Resume Examples & Samples

Solid experience in Java, C++, or C# (expert in at least one)
2+ years industry experience in developing and launching production grade software
Solid UNIX or Linux experience
Great understanding of database theory and solid experience in at least one relational of non-relational DBMS
Attention to detail coupled with ability to think abstractly
A technical background (BS/MS in Computer Science/Engineering or related discipline/experience) 2+ years’ experience Strong Unix base O/S experience or proven ability to pick up Linux quickly Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.) Strong debugging/troubleshooting skills Familiarity with programming languages Java or C++ or C Ability to write complex SQL queries is added advantage Excellent verbal & written communication skills Strong understanding of support - tickets, monitoring, processes and metrics A passion towards problem-solving Strong decision-making ability Must be able to think proactively; excellent follow-through and attention to details. Knowledge on distributed applications/enterprise applications is

171

Support Engineer Resume Examples & Samples

Monitor the health of production and test systems 24x7
Atleast 2 years experience in hands-on production administration of large system environment
Experience in following, and improving upon, established procedures within a mission critical environment
Experienced in writing scripts
Knowledgeable in using and navigating within a Linux environment
Ability to do high level debugging and problem analysis by examining logs and running unix commands
Experience with open source products
Knowledgeable in how Domain name Service (DNS) works
Knowledge of virtualization and Amazon Web Service (AWS) / Softlayer
Experience with configuration management systems (Ansible / Chef)
Experience using Splunk and or ELK
BS/MS or equivalent in computer science or electrical engineering

172

Support Engineer Resume Examples & Samples

Provide 2nd Level Support
Monitor Service Request System (SRS) incident management queue
Incident investigation and diagnosis (including resolution where possible)
Adhere to Retalix Policies and Methodologies and those of the customer (if working on site)
Use Best Practice
In depth understanding of the Retalix IT systems, environment and development paths as well as those of our clients
Understand the customer’s business
Complete other related tasks as required by key stakeholders
Understanding technical specifications
Analysis of business requirements
Testing: Developing test plans, Writing test scripts and System testing to ensure that delivered software is reliable and satisfies the business requirements

173

Support Engineer Resume Examples & Samples

Operational tickets
Working on day to day operational events
Deploying and improving processes around new regions
Working tickets - route cause
2 years of experience
Dev Ops Engineers
The desire and ability to work in a fast paced, collaborative environment is essential. Experience in working with Linux/Unix environments
Basic Ethernet and IP networking knowledge
Has experience with Chef/Puppet
Python, Ruby, Bash scripting
Deal with Ambiguity
Be part of the team that shapes the automation future in Networking
Use existing tools and frameworks to resolve operational tickets
Participate in an on call rotation with your team
Setup up existing stacks for new regions and provide feedback to software engineers on the process to ensure it becomes hands free
Improve our process by identifying issues and patterns and contributing to new standard operating procedures
Be mentored by senior systems engineers, including involvement in the formulation of a structured training plan
Participation in setting the architectural direction of the team through influencing the technical roadmap
Experience in working with Linux/Unix environments
The ideal candidate will have experience at depth in Linux internals, software engineering and have been exposed to networking
Linux experience from provisioning to performance tuning, and a solid grasp on operating system fundamentals
Bachelor's degree in computer science, computer engineering or related technical discipline or relevant experience
Excellent written and verbal communication skill
Excellent leadership skills and teamwork skills

174

Support Engineer Resume Examples & Samples

Manage small scale projects to implement new automated functionality
Support new applications and systems, including working with business units, researching solutions, coordinating internal and external resources, creating documentation, and managing rollout
Demonstrate an ability to maintain systems within a rigorous change control environment
Work with business units to identify and resolve issues impacting business processes
Provide 2nd or 3rd level technical assistance to end users as a component of managing escalated helpdesk requests
Must have a strong understanding of IT Support as a business function (SLA’s, ITIL practices, etc.)
Perform system administration on multiple applications
Troubleshoot system outages and other issues impacting production
Provide documentation around the preparation, deployment, procedures, and design of IT system environments
Maintain solutions in conjunction with business unit owners and cross-functional project teams
Provide system verification with regards to acceptable performance and accessibility of newly deployed IT solutions from remote locations
Work with vendors to identify and resolve problems
Work with partners to troubleshoot access issues or other problems
Technical writing and verbal skills are required
Candidate must be a strong team player recognizing personal improvement and awards are best achieved by making those around you successful
Work schedule will include ‘out of normal’ work hours for IT support & monthly maintenance
Experience supporting Enterprise-level and Scientific applications in a corporate environment
Exposure to validated environments, change management, and ability to comply to such regulatory agency requirements
Experience with Windows Server and desktop operating systems
Project management or project team experience
Experience supporting applications and systems used in a Laboratory setting is a plus
Basic understanding of Identity Access Management and security
Basic understanding of database platforms (SQL and Oracle) and n-tiered application architecture
Basic understanding of VMware virtualization platform
Basic understanding of IT systems development life-cycle (SDLC)

175

Support Engineer Resume Examples & Samples

Working knowledge of scripting languages (Shell, pearl, ruby, etc...) and regular expressions
Some OO application development experience with Java or C++
Experience with SQL scripts
B.S. degree in Computer Science, MIS, CIS, or a related field
Experience in building/supporting large scale distributed systems
A strong understanding of web technologies
A strong understanding of UNIX/Linux operating systems
Solid networking knowledge
Ability to communicate across technical and non-technical audiences

176

Support Engineer Resume Examples & Samples

Act as the final point of escalation and resolution for technical support
Provide advanced technical support to developers, corporate customers and end users for complex products, including highly escalated issues
Provide support via telephone, written correspondence, and electronic media
May act as technical lead and provide technical training, coaching, and mentoring to other engineers. May provide limited consulting to internal or external customers
May research technical documents and feature lists
Highly motivated with a mature and positive attitude
A passion for working with peers and customers to help resolve deep customer technical issues on Microsoft, Third Party, and Open Source technologies
A drive and desire to learn and grow yourself and others through proactive knowledge sharing
Strong and effective verbal/written communication and listening skills for collaboration and working with customers and peers
Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and/or stakeholders
An overall passion for technology and for the business and customer value it drives and the desire to help others learn through proactive knowledge sharing activities
Outstanding problem-solving, troubleshooting and application debugging capabilities
Ability and willingness to quickly ramp up on multiple technology areas as needed
Technical Expertise (Required in one or more of each area) in Cloud, Windows Desktop Development, Web Development, Game, or Phone
Cloud Technologies: Visual Studio Team Services, Microsoft Azure, Amazon web services, iCloud
Languages and Compilers: C/C++, C#, VB.NET, JAVA, HTML5
Developer Tools such as Visual Studio, Unity, Eclipse, .NET Framework, DebugDiag
Three or more years' experience in software development, consulting or support with a strong emphasis on Microsoft Client, Server and Development products and technologies
Deep understanding of application lifecycle and agile development principals
BS in Computer Science, or related degree, or 3-4 years of equivalent experience

177

Support Engineer Resume Examples & Samples

Provide desktop support for newsroom computer systems, software and hardware: in an on-air fast paced environment
Install and troubleshoot Avaya IP phones and Polycom Video Conference systems
Set up workstations and help with account management
Resolve technical problems users may have with LAN, WLAN, and other systems
Experience working in Creative Industries including Digital environments
Understanding of and the ability to troubleshoot the Windows Operating System
Experience working in primarily Mac OS X and other Apple products and software
Knowledge of Ghost and JAMF software deployment tools
Experience with VOIP and IPTV systems

178

Support Engineer Resume Examples & Samples

3+ years of experience in support or development of distributed systems
Sharp troubleshooting and analytical abilities, proven design skills, excellent communication skills
Track record of troubleshooting, simplifying, operational excellence and a focus on automation
Experience in one of the following languages, or something similar: Java, C#, C++, Perl, Python, PowerShell, BASH, Shell or SQL
Bachelor's Degree in Computer Science, Math or related experience
5+ years of experience in support or development of distributed systems
Experience with Unix or Linux environments
2+ years of scripting or programming experience from scratch
Understanding of CS fundamentals including: data structures, algorithms

179

Support Engineer Resume Examples & Samples

Experience in technical support working with Java/J2EE or similar applications
Deep understanding of operating systems (Linux, OS X, and/or Windows)
Familiarity with databases and relevant languages (e.g., SQL)
Strong foundation of basic network functions, standards, and protocols

180

Support Engineer Resume Examples & Samples

To represent Microsoft with corporate customers via telephone, written correspondence, or electronically service and assist them in resolving technical issues utilizing Microsoft products and technologies
To demonstrate customer engagement skills, managing customer needs directly
To demonstrate strong interpersonal and communication skills, while working with varying audiences from highly technical engineers, to developers and architects, as well as executive-level management
To thrive in a fast-paced, dynamic environment
To be flexible with your schedule as hours will be based on business needs
To be able to multi-task and yet deliver results consistently
To be a Self-starter with a strong bias for action
To be able to articulate potentially complex technical problems in a simple way
To provide constructive feedback and new ideas that will potentially add to team’s success
To manage, at technical support level, the critical situations that may involve challenging technical issues, diverse audiences and potentially politically hot
To constantly show strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
To constantly be available for case assignment and initial response as per Microsoft support case management standards
3+ years of level3 support experience in Exchange Server (2010, 2013, 2016) in addition to other Microsoft products (Outlook, TMG, IIS) and networking operating systems (Windows 2008, Windows2012, Active Directory objects), DNS, email flow
1+ year of experience for collecting, reading and analyzing network traces and product logfiles
1+ year experience applying a logical and methodical approach for problem solving
Experience supporting Exchange in O365 hybrid deployments
Experience deploying and supporting system integrations to Microsoft products

181

Support Engineer Resume Examples & Samples

1/3 of their day will be engaged with customers. 1/3 spent on customer issues while they are working. The rest of the time spent on learning new technologies. The team has resources available for these contractors to learn from
3 Linux and Hadoop experience – needs to have an understanding of these, no minimum requirements, but previous work experience needed
Hadoop experience – not super specific on which version as this isn’t the primary focus skill on this role. Familiarization a plus. Will be adding this experience within training for the role

182

Support Engineer Resume Examples & Samples

Bachelor's degree or equivalent experience in CS or related technical field
2+ years experience in similar role
Strong SQL skills
Strong Unix / Linux shell scripting skills
Excellent requirements gathering skills - working with business owners
Experience with Linux operating systems

183

Support Engineer Resume Examples & Samples

Demonstrated proficiency in Linux, hand on and related debugging
2 years support engineering or system admin experience on Linux or Unix systems
Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby
Deep understanding of scalable computing systems
If you are interested in scheduling a time to discuss the AI2 program in greater detail feel free to make an appointment with Renee Rushefski https://calendly.com/rrushefs/ai2discoverycall or e-mail her directly at rrushefs@amazon.com with any questions.**

184

Support Engineer Resume Examples & Samples

Research and resolve issues related to ad hoc data requests, event processing, on-boarding and custom jobs on Hadoop. This includes configuration and debugging map/reduce code for efficiency and desired output
Communicate effectively and concisely; providing timely responses that meet service level expectations
Develop a deep understanding of customers’ needs and act as an evangelist for recommending best practices
Work closely with Product Development, Product Manager and Operations team to collaborate on Bugs and issues which require expertise in Hadoop technology stack
Use JIRA ticketing system to log, monitor and work through the open cases during business hours
Contribute to development work and automation to reduce friction and eliminate customer contact

185

Support Engineer Resume Examples & Samples

24x7 support – potentially working at least 1 weekend day or alternate shift
2 years of Experience in a customer facing or customer support role
Experience with R or S Plus Programming languages
Experience with popular Hadoop distributions including Cloudera, Hortonworks and MapR
BS degree in Computer science, statistics, mathematics, or a related field with 2 years of relevant analytics experience B.S. degree in C.S. or E.E. or equivalent preferred

186

Support Engineer Resume Examples & Samples

Continuous learning Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward action to accomplish great things
Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams, and encourage new hires to feel included
One Microsoft – we need to collaborate and learn to value the work of others, be willing to take their learnings and add them to our own to make a better outcome for our customers
Making a difference – drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others
Technical proficiency in and learning attitude toward SharePoint Server technologies (online and on premise)
Customer service skills, team work, problem-solving skills, capacity to deal with difficult customers and ability to thrive in ambiguity
Proven ability to work virtually
Communication Skills – Spoken and written English and Spanish (including technical writing) *Trilingual candidates – fluency in Spanish, Brazilian Portuguese and English are highly desirable

187

Support Engineer Resume Examples & Samples

Lean in & Respectfully Challenge - passive participants need not apply. We need team members who are always asking why? and how can we make it better?
2+ years’ experience in system development, network operations, software support or I.T. consulting
2+ years industry experience with Microsoft products like: System Center Configuration Manager and MDM solutions like Intune or Airwatch or MobileIron
2+ years industry experience with Microsoft products Strong knowledge of Microsoft Windows operating systems both current and legacy
2+ years industry experience with Microsoft Server products (preferred) Strong knowledge of other operating systems (preferred)
2+ years of strong technical troubleshooting experience
Working knowledge of System Center Configuration Manager highly desired
Working knowledge of Intune, Airwatch, MobileIron, mobile device management, mobile application management
Working knowledge of Cloud Identity (Azure Active Directory, ADFS)
Strong knowledge of IOS, Android, Linux, UNIX or other operating systems such as Apple OS
Exposure and experience working with customers on Microsoft Cloud products such as Azure and Office 365 MCSE - Windows Server

188

Support Engineer Resume Examples & Samples

Computer Science/Engineering or Electrical/Electronic Engineering
3+ Years of relevant IT/Support Experience
Incident / problem management
Escalation management

189

Support Engineer Resume Examples & Samples

You must be fluent in English (French is a plus)
We would like someone to join our team who is a strong verbal and written communicator, analytical, a problem-solver and team player
You must have a Degree in Information Technology or a related field
We are looking for someone with at least 5 years of experience in IT support , preferably within telco industry and at least 2 years in an autonomous level

190

Support Engineer Resume Examples & Samples

Advanced technical knowledge in Microsoft cloud products
Solid knowledge of Sharepoint and cloud architecture
1+ Experience with cloud BI products
3+ Customer support experience

191

Support Engineer Resume Examples & Samples

Root-cause complex problems covering a range of AWS services
Work directly with customers
Work alongside the engineering team to quickly provide customers with solutions
Create tooling to help us and customers debug issues
Develop best practices, documentation and sample templates to be used by some of our largest game developer customers
Have fun working on ground breaking technology with people just as passionate about their work as you!
5+ years experience in technical support, system engineering or software engineering
Passion for games
Experience helping game developers ship and scale their multiplayer backend services

192

Support Engineer Resume Examples & Samples

Provide technical support for all Klarnas’ employees, onsite and remotely
Receive, install and provision desktop/laptop computers and cell phones
Maintain office equipment such as printers, projectors and TV:s
Install, provision and package new software and operating system images
Manage Klarnas’ Active Directory, file server, print server and other systems close to the clients
Keep inventory of hardware and accessories
Create, remove and manage user accounts for all Klarnas’ employees and consultants
Manage cloud services such as Google Apps, Lucidchart and Smartsheet
Continuously evaluate the department’s internal routines and procedures to scale with Klarnas’ expansion

193

Support Engineer Resume Examples & Samples

Document service into the provided CRM tool
All documentation to be done in English language
Power BI experience

194

Support Engineer Resume Examples & Samples

Manage incidents, requests and enhancements in the ticketing system utilizing problem solving skills to define corrective action and follow-through to resolution
Respond to and log operational alerts and notifications received from the system
Ensure that client systems are fully operational and any loss of service is restored in a timely and efficient manner
Problem determination, workaround resolution, root cause analysis and major incident management as it relates to

195

Support Engineer Resume Examples & Samples

Provide advanced troubleshooting to analyze problems and develop solutions to meet customer needs
Represent Microsoft professionally in customer and partner onsite visits, where travel may be required with little advance notice
Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact
Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points
Participate in planned team-wide shift rotations to cover business needs, including 24x7 “on-call” responsibilities and weekend work
Experience with MySQL and\or PostgreSQL
Knowledge of Service oriented architecture
Experience with Windows and Linux
Knowledge and experience with the Open Source ecosystem
Experience in Microsoft Azure, cloud technologies, Azure SQL Database or Microsoft SQL Server is a plus
Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
Conviction and courage to drive decisions and defend positions as appropriate
BA/BS degree
3-5 years in technical support and customer service desired

196

Support Engineer Resume Examples & Samples

You will provide production support to business users and ensure support SLAs are consistently met
You will participate in software system testing and assist with validation procedures and documentation
You will assist in discovery sessions and testing with key stakeholders to gather use cases for maintenance items and enhancements
You will learn to help with maintenance related activities such as writing scripts and minor bug fixes
2+ Years of providing technical support on web-based systems
2+ Years of relational database experience
You are detail-oriented, with excellent analytical, technical and problem solving skills

197

Support Engineer Resume Examples & Samples

4-7 years relevant experience in Product/Application Support L2 level
Effective communication & leadership skills
Platforms- Windows 2000/3/8 servers, Linux
Extensive experience working on technologies such as IIS, Apache, Jboss, Tomcat
Knowledge of tools such as Jenkins, Puppet, Ansibel, DeployIT, Chef would be an added advantage
Working knowledge of web services and experience in supporting such type of high availability products
Good understanding of Virtualization, Cloud Computing
Experience with Amazon Web Services and Microsoft Azure
Experience with monitoring tools such as Keynote, SCOM, Solarwinds, AppDynamics, Splunk, Opnet, SumoLogic
Knowledge of writing scripts, any scripting language would be preferred

198

Support Engineer Resume Examples & Samples

Be available to take ownership of new cases and escalations via telephone and Web and provide support to Enterprise customers and partners
Consult and collaborate with your immediate peers or colleagues around the world
Collaborate with management and engineering to resolve service issues
Prioritize your work to accomplish the most important and urgent requests first
Technical proficiency in and learning attitude toward Microsoft technologies
Windows 2008 R2 File Server and Windows 7 Clients
Windows 2012 Server and Windows 8/8.1/10 Clients
Degree in Computer Science, or equivalent in work experience. 3 to 5 years of prior product/customer support experience
Language Skills - Proficiency in the English language, written and spoken
Outstanding customer service skills and a customer obsessed attitude

199

Support Engineer Resume Examples & Samples

Acquisition of new PC/laptop hardware
Intel and Macintosh-based installation, configuration, and maintenance
All other hardware/software installation, configuration, and maintenance
End user moves
System upgrades and troubleshooting
Printer and print server setup and support
Phone/pager support
Light PBX/phone system support
High school or equivalent
2+ years of College or Trade School
3+ years experience supporting PC users in a Microsoft environment
Excellent proficiency with Microsoft Operating Systems
Proficiency in supporting Macintosh (G4/G4/Powerbook), Windows 2000, 2003, XP,
MS Office, Project, Visio, Antivirus software and Backup software
A+ or equivalent HP/Compaq/IBM certification
Excellent verbal and written communications skills, including the ability to work with employees at all levels, including executive management

200

Support Engineer Resume Examples & Samples

AD Experience
Familiarity with network devices and architecture
Understanding of user access, authentication, and authorization
Windows Server OS installation and deployment
Windows Remote Desktop
Desire to learn the security methodology as it applies to Identity and Access Management (IAM)

201

Support Engineer Resume Examples & Samples

Working with project managers to organize client and internal kick-off meetings
Taking detailed notes during meetings and identifying analyzing and mitigating project risks
Deployment and Maintenance of CyberArk Modules that include
Strong LDAP experience (understanding and configuration)
AD Experience (understanding and configuration)
Understanding use, configuration and best practices of user access, authentication, and authorization
Understanding how to use remote access systems such as Windows Remote Desktop
Understanding command line, and configuration of Unix/Linux operating systems
Familiarity with diagnostic tools and analyzing data, log interpretation, and packet analysis
Comfortable presenting to upper management and C-level clients
Strong situation and escalation management skills
Desire to learn and understand any compliances necessary (Ex: HIPAA, PIA, PTA) – Currently understanding or knowing these is considered a plus
Pre-existing US Govt. security clearance is a plus

202

Support Engineer Resume Examples & Samples

Work on operations and maintenance-driven coding projects
Build systems to audit and measure reliability of services
Bachelor's degree in a hard science or Information Systems
Solid understanding of the UNIX/Linux operating system
Demonstrated software development/technical operations experience
Experience in a Unix/Linux platform
A high degree of organization and very detail-oriented
Ability to retain composure under stressful conditions, communicate effectively with wide array of individuals at Qualtrics, and get the right things done

203

Support Engineer Resume Examples & Samples

Engage with other Engineering teams (Infrastructure, Development, DevOps, Performance/Quality, and Marketing) to review and refine architecture, standards and processes to increase efficiencies within the SaaS Operations support function
Organize and conduct new releases of applications into various system environments in accordance with Quality Assurance policies and procedures
Drive efforts to improve and create visibility of operational metrics and identify opportunities for continuous improvement
Respond to incidents and inquiries; including investigation, escalation, Root Cause Analysis and remediation
Adhere to change management processes and procedures inclusive of creating and modifying technical documentation

204

Support Engineer Resume Examples & Samples

Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention
Maintain and build business relationships
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
Manage profitability of the account (pump settings, pricing, accounts receivable)
Review territory applications and processes/procedures for safety improvements
Successful completion of an internship/Co-Op related to engineering or life science
Bachelor’s degree related to Pulp & Paper Science, Engineering, or Life Science
1+ years of experience working in a pulp/paper mill or for a supplier to the paper industry
1+ years of successful technical sales or field sales support experience
Solid mechanical and electrical aptitude and skills
Manufacturing, lab testing, maintenance and/or electrical experience preferred
Proficiency in MS Office programs (Word, Excel)
Independent worker
Good communication skills both written and oral
Focus on safety

205

Support Engineer Resume Examples & Samples

Bachelor's / Associate's Degree in Engineer or Life Sciences
1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science
Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
5+ years of successful technical sales / support experience
Refining and Specialty chemical industry experience

206

Support Engineer Resume Examples & Samples

Maintain and build business/customer relationships
Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory plants and new customer sites
Sell new business and new applications in your territory. Develop and implement sales plans on new opportunities with the direction of the Area Manager including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC
New university graduate with a background in Chemical Engineering OR up to 3-5 years’ experience in the pulp and paper industry
Proven sales track record

207

Support Engineer Resume Examples & Samples

Bachelor’s degree in Engineering or Life Sciences
3+ years of successful technical sales or field sales support experience
Specialty chemical industry experience

208

Support Engineer Resume Examples & Samples

3+ years of experience working in a paper mill for either a supplier or in mill operations
Bachelor’s degree in Engineering, Paper Science, or Life Science
Water treatment or specialty chemical industry experience
Working knowledge of boilers and cooling towers
Working knowledge of paper machine operations, wet end chemistry, or pulp mill operations

209

Support Engineer Resume Examples & Samples

2 years of Windows Operating System and Windows TCP/IP Networking
General knowledge of Windows Media technologies (Player/Encoder/Server/SDK)
Working knowledge of common Windows troubleshooting tools and methodology
Understanding of internet web development using HTML and scripting
Knowledge of C++, COM, and Windows programming
Understanding of secure networking, including client and server permissions & tools
Media authoring and programming with the Windows Media technologies
Knowledge of streaming media protocols (TCP, UDP, HTTP, RTSP and MMS)
Understanding of compression technologies and concepts

210

Support Engineer Resume Examples & Samples

2+ years’ experience with TCP/IP networks
TCP and SMB: should have a strong ability to read and analyze network captures
Through understanding of implementations and troubleshooting of: DNS, DHCP

211

Support Engineer Resume Examples & Samples

Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc)
Active Directory Federation Services (ADFS) – or similar 3rd party experience (Shibboleth, CA --SiteMinder, Okta, PING etc)
Office 365 Identity Management
Cloud Domain Management
Cloud User Management and configuration

212

Support Engineer Resume Examples & Samples

Able to establish and maintain relationships
Brilliant planning and time management skills
Technical understanding of Windows architecture

213

Support Engineer Resume Examples & Samples

3+ years of experience in the job offered or related occupations of Systems Analyst, Business Operations Engineer, Business Operations Program Manager, or related
Bachelor's degree in Computer Science, Computer or Electrical Engineering, Mathematics, Business or Finance or a related field
Ability to learn new software quickly
Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
2+ years of Object oriented development experience in C# and/or Java, Perl, Ruby and/or JavaScript
2 + years experience with SQL/PLSQL, relational data management

214

Support Engineer Resume Examples & Samples

Perform initial troubleshooting and escalate internally and externally as required
Provide training to new BSOC - Engineers as required
Ensure communication to BSOC Manager regarding incidents that impact the Partner
Solid problem solving abilities
Possess a positive attitude with strong work ethic, integrity and honesty
Ability to effectively and calmly operate within a complex and changing environment
Well organized and has the ability to properly manage individual workload
Should possess a strong work ethic and a desire for a variety of challenges

215

Support Engineer Resume Examples & Samples

Collaborates and works closely with other IT groups and business units to promote effective working relationships and support efforts to maintain data integrity
May assist Product Engineering and IT Operations staff with routine and basic support issues that relate to software applications and utilities
Clients and Participants Come First: Exceeding client and participant expectations is our highest priority
Integrity: We are open, honest, ethical and conscientious
Passion: A will to win and a relentless drive for excellence
Accountability: Deliver on commitments and take ownership for solving problems and creating solutions
Leadership and Influence: Our actions inspire vision and clarity of purpose
Continuous Improvement and Innovation: We embrace change and drive new ideas into business solutions
Dignity and Respect: We value the diversity of our people, encourage their development and reward their performance
Creating Value for Shareholders: Deliver consistent growth and premium returns

216

Support Engineer Resume Examples & Samples

Site Reliability Operations: Deploy, maintain, execute and support procedures for high site reliability operations. Utilize appropriate technologies to facilitate operations monitoring. Administer operations applications such as backups, system monitoring, and logging. Initiate action to ensure problems are addressed promptly and appropriately
Networks & VOIP: Deploy and maintain site network infrastructure to ensure performance and reliability for local LANs, Internet/WAN connectivity
Research and innovation: Excited in identifying business cases within the company. Produce innovative ideas and use of available/emerging technologies to address business problems with maximum ROI
Information Security: Work closely and effectively with Information Security team to provide secure network access and vulnerability/patch management
Policy and compliance: Develop, execute and maintain standard operational procedures (SOPs). Auditing IT operational environment to comply with approved SOPs
Service Desk & Applications L2 support (when necessary): Work closely and effectively with Service Desk team members to provide end-user PC, Mac and Linux support. Work closely and effectively with Application Development teams to provide support for cloud and on-premise applications

217

Support Engineer Resume Examples & Samples

1-2 years’ experience with Windows desktop (7, 8, 8.1 or 10) and Windows Server (2008 R2, 2012, 2016)
Experience supporting enterprise Windows environments
Experience deploying Windows client and/or server operating systems a plus
Experience with mobile device management a plus
Strong customer service, communication, problem-solving and interpersonal skills

218

Support Engineer Resume Examples & Samples

A degree in Computer Science or at least 4 years relevant experience in a online technical operations environment
Knowledge of Linux and networking fundamentals
Experience with troubleshooting and documenting findings
Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
Working knowledge of a compiled language
Excellent communication skills - written and verbal

219

Support Engineer Resume Examples & Samples

BS/MS in Computer Science/Engineering or related discipline/experience
3-5 years of relevant work experience managing external customers and successfully working with internal teams to facialitate new project features
3-5 years of experience working with web technologies, such as HTML, XML, HTTP/HTTPS and JavaScript
3-5 years programming with PHP, Java/JSP or .NET/C++/ASP Classic
Familiarity with cloud and web services technologies (esp. JSON, REST, XML, MQTT, pub/sub, etc.)
Experience programming applications backed by AWS services
Experience in one or more specific IoT / M2M industry (i.e. home automation, business automation, health, asset tracking, smart utilities, etc.)
Over the Air (OTA) implementation for firmware upgrades
Driver or Kernel development

220

Support Engineer Resume Examples & Samples

The Escalation Manager (EM) is directly engaged with customers approximately 90%, with an additional 10% for administrative responsibilities
The Escalation Manager understands the customer’s solution and the complex technical issues related to a critical customer situation, and he/she is responsible to create and implement the de-escalation strategy to return the customer’s business or project to a normal mode of operation
The Escalation Manager is the SAP representative for an escalated customer and the position ultimately communicates status and reports to the SAP Board/SAP executive leadership as well as all relevant parties
The Escalation Manager may be assigned other responsibilities as delegated by AGS Management
High level of English and a working level of Spanish and
SAP Solutions- high level knowledge of solutions and business scenarios
Technology - ability to understand complex technical landscape at a high level
Superior communication skills - ability to effectively communicate at all levels of SAP, Customer and Partner organizations
Leadership - proven onsite team lead experience
Project Management - staffing, cost approval and monitoring
Project Management – Certification (such as PMI) a plus

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Support Engineer Resume Examples & Samples

Provide extended and 24 hour coverage if required
Report errors to development organizations
With increasing experience, supervision of Mentor or Coach decreases while customer interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support etc

222

Support Engineer Resume Examples & Samples

Create internal/external content for Successfactor’s knowledge base
Develop strong working relationships with cross-functional teams within Successfactors/SAP
3-5 Years working with a web-based software solution (Successfactors Solutions preferred)

223

Support Engineer Resume Examples & Samples

2+ years' experience in system development or network operations or troubleshooting experience or software support or I.T. consulting
Exceptional Problem-Solving and Communication Skills - Spoken and written English (including technical writing
Understanding of TCP/IP and other networking services: DNS, WINS, DHCP, Routing
2+ years industry experience with Microsoft® products like: Windows Server, Microsoft client products
2+ year’s industry experience with Microsoft Server products (preferred), Knowledge of other operating systems like Linux/AIX/Solaris
2+ year’s industry experience with Microsoft System Center products
2+ year’s industry experience with Microsoft System Center Operations Manager with Strong knowledge in this area
VMWare/Hyper-V experience is a plus
Exposure to any of these technologies will be helpful but it’s not must – IIS/ WebSphere / WebLogic /Tomcat /MySQL/MSSQL/Oracle SQL/ DB2 / Apache/ JBoss /Resin
Intermediate understanding of Web Services technologies, specifically REST and ODATA
Intermediate understanding of PowerShell with advanced knowledge of PowerShell scripting, modules, workflows and desired state configuration desired
Previous experience as an IT Administrator would be an asset
Generalist knowledge of a broad range of information technologies would be an asset
Experience and/or certification in Microsoft Azure would be an asset

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Support Engineer Resume Examples & Samples

Demonstrates an ability to triage issues with Web Applications developed in J2EE, using Java, Struts, Spring, ReSTful services, Hibernate, Java 5 annotations, and JavaScript AJAX and JQuery
Demonstrates ability to understand complex database models and recent experience with Microsoft’s SQL Server database and have experience writing/debugging and understanding complex queries and stored procedures
Understands common web applications frameworks, and technology, and familiar using Object Oriented languages and methodologies, and common design patterns
Self-driven and able to perform job duties with little supervision. Project Management/Business/People Skills
Capable of interacting with the project team members, technical resources, functional experts, business systems analysts, and support team members
Learn the Online Product Approval application and UI so issues can be reproduced
Test fixes in Development and QA environment before promoting fix to production
Scheduling database fixes with change requests to DBA team
Responsible for effectively managing own time according to agreed-to priorities
Able to escalate high-priority issues when necessary
Ability to determine when issues are data-related, code related, and suggest the proper fix script or code change. Ability to provide root-cause for all issues
7 or more years of Core Java development experience
5+ years of JEE programming experience using Spring 3.x or Struts 1.x
Solid database skills using MS SQL Server/Oracle
Must be able to understand & support new/existing stored procedures/functions and schemas for enterprise-level applications
Solid understanding of data structures and the ability to develop complex SQL queries, and understand/analyze current system data relationships
Experience using NOSQL (mongo) databases
Some understanding of using front-end technologies including HTML5, CSS3, Ajax, jQuery, and other JavaScript frameworks/libraries
Experience with ORM solutions like Hibernate
Bachelors degree in Computer Science, or similar degree
8+ years in java web development with at least 3 years of experience providing support for large scale and complex systems Experience in doing development work on large scale enterprise systems
Comfortable using Windows
Experience with multi-tiered architectures, including UI design, business rules layer, and data architecture
Experience with workflow-type systems is a plus
Proven track record on his/her business acumen

225

Support Engineer Resume Examples & Samples

Candidate must have solid experience with Linux OS
Candidate must have solid experience troubleshooting code builds, troubleshooting SW deployments, troubleshooting SW testing failures
Other desired technical skills include Scripting, Python, Ruby, SQL, and familiarity with object-oriented programming

226

Support Engineer Resume Examples & Samples

Two or more years of experience in systems development or network operations or software support or I.T. consulting
SQL Database concepts and some familiarity with SQL Profiler
Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
Understanding of WMI and familiarity with WQL queries
Active Directory concepts such as Kerberos, LDAP, Sites and Security Groups
Strong knowledge of any Microsoft® System Center Products, with an emphasis on the following Configuration Manager concepts
General knowledge in sites, site roles, site component configuration: including Primary and Secondary sites, Distribution Points, Pull Distribution Points, discovery, boundaries, Application Catalog, and client policy
Experience with various client features like discovery, installation, inventory and software metering
Familiar with status messages and various server and client side logs used for troubleshooting
Understanding of site backup and recovery

227

Support Engineer Resume Examples & Samples

Troubleshoot, diagnose and resolve escalated client issues
Manage the investigation, reproduction, logging, monitoring and client-facing communication of bug reports from discovery through resolution
Provide internal and external guidance for custom API and other integrations
Perform root-cause analysis of issues
Collaborate with engineering resources to resolve application defects
Manage customer expectations and maintain high customer satisfaction
Develop and maintain subject matter expertise in Bronto product functionality, API and e-commerce integrations
BS in Computer Science (or relevant experience) and at least 1 to 2 years of knowledge/experience
Excellent analytical and troubleshooting skills specific to software related issues
Familiarity with e-commerce environments, NetSuite (ERP/SCA), Magento, Demandware, a major plus
Familiarity with API (SOAP and REST) and/or JSON troubleshooting
Strong team player and communicator -verbal and written - with good diagnostic and troubleshooting skills
Experience engaging directly with clients to solve problems
Ability to multitask in a fast paced environment and maintain attention to detail
Ability to diagnose, break down and explain complex issues to stakeholders of various technical skill levels
Basic programming/scripting skills

228

Support Engineer Resume Examples & Samples

Looking after the support request queue
As stated above 1st level validation of issues reported in support request queue and act appropriately - by either advising the user on how to deal with the issue, forward the issue to the on-site team if too complicated or preparing the issue for development by documenting the issue and the necessary recreation steps
Handle standard support request, i.e. extracts of data, restart of services, order user to be created in external systems, re-run of reports etc, with a very high level of attention to details and in accordance with to the defined procedures
Run and act on daily start and end of day sanity checks
Keeping an eye on our system health monitoring and act if appropriate
Together with the rest of the support team be able to cover (in a duty roster) in business hours support between 7:00-18:30 and on-call support of EOD runs between 19:00-07:00
Occasionally support new software deployments and business activities during weekends
Experience with L2 banking/trading applications and user support
Readiness for on-call duties, evening and mornings shifts
Basic knowledge of change and deployment management
Fluent English and excellent communication skills
Ability to interact directly with traders
Very good SQL skills is a must
Hands-on experience with an ITSM system (e.g. Remedy, ServiceNow)
Hands-on experience with monitoring tools likes AppDynamic, Zabbix, Geneos, Nagios or any similar monitoring tools will be an advantage
Hands-on experience with JIRA for handling support and or development tickets will be an advantage
Knowledge of any trading system would be an advantage
Good general understanding of IT
Understanding and experience in practical application of ITIL principles
Knowledge on agile methods will be an advantage (Scrum, Kanban)
Interest in the finance industry. Financial knowledge is not a prerequisite, but motivation to learn about derivatives and the IT systems to dealcapture them, handle their lifecycle and risk is. Obviously hands-on knowledge will be an advantage
Excellent interpersonal skills, a fast learner and great team player
Good analytical skills. When bugs are reported there will be a need to do a first level assessment of the issue and thereby make it ready for the development team, e.g
Is it a bug or is a misused/lack of understanding of the system
Recreation of the issue on a test system
Detailed description of the steps required to recreate the issue

229

Support Engineer Resume Examples & Samples

Customer Obsession – we exist for and because of the customer. We need people who share that passion and drive to make our customer’s experiences easy, insightful and trusted
Degree in Computer Science, or equivalent in work experience
2+years of prior product/customer support experience

230

Support Engineer Resume Examples & Samples

1+ years of commercial experience in technical software support or software development
Demonstrable experience in .NET 4.0, C#
Experience in using remote desktop technologies to diagnose reported issues

231

Support Engineer Resume Examples & Samples

2 year plus of Development of systems management and administration automation in Perl, Python, Ruby or Java
U.S. Citizenship required due to Top Secret Clearance
Systems Administration or Development in Linux/Unix environment
Practical experience across the networking stack from load balancers down to TCP/IP
Experience with version control like Git or Mercurial

232

Support Engineer Resume Examples & Samples

Investigating and troubleshooting issues that are reported by the Product Documentation Teams (400+ technical writers)
Triaging Trouble tickets
Interacting and working with teams external to Doceng and to the main Product Documentation organization
Investigating and troubleshooting trouble tickets (JIRA issues) and Community Support Forum issues that are reported by the Product Documentation Teams (400+ technical writers)
Working on assigned Trouble tickets to Support Engineers
Interacting and working with Doceng Development, Sustaining and Quality Assurance teams and Information Architects to resolve issues
Trouble Ticket Resolution
Defect Troubleshooting
Support Process
HTML, XHTML, XML, XSLT, CSS
Content Management Systems (SDL)
DITA / DITA Open Toolkit
XML editor tools (Arbortext, oXygen)
Database / SQL (Oracle, MySQL)
GIT

233

Support Engineer Resume Examples & Samples

Manages trouble tickets through resolution or escalation using existing documentation, procedures, and tools
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Provides prompt detailed data and communications within tickets and contribute to support documentation as both an author and reviewer
Generates acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
B.E/B.Tech in Computer Science or a related field
0-1 year working experience in a Service support/DevOps related field
Must have an understanding of building large-scale systems and application architectures
Experience in building dashboards and aggregating metrics
A drive to dig into the details of a system or process to solve customer problems
Strong working knowledge of Linux operating systems
Excitement to learn new technologies and help customers succeed
Proven success in a fast paced support environment

234

Support Engineer Resume Examples & Samples

Grow into a Subject Matter Expert in market-leading technologies
Advocate for Customer Success throughout the organization
Train customers to succeed on the FreeWheel platform
A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience
Generally requires 2-5 years related professional experience
'Be like water, my friend' and adapt to rapidly changing circumstances
A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television

235

Support Engineer Resume Examples & Samples

Bachelor’s degree in Information Technology, Computer Sciences, Engineering, or equivalent qualifications
5+ years of experience in a technical position
Coding ability in at least one language (Java/Tomcat preferred)
Scripting experience (Ruby, Python, Bash, Powershell)
Systems engineering (Linux and/or Windows Servers)
Systems administration (Linux and/or Windows Servers)
Understanding of the software deployment lifecycle from design, build, test, deploy
Familiarity with one or more version control systems
Experience building or managing applications from the Application layer down
Networking (DNS, TCP/IP, HTTP, SSL)
Support / Troubleshooting experience
Customer service experience / strong customer focus
Strong multitasking skills
Demonstrated Ability to build and maintain strong working relationships with peers, managers and partner teams
Strong Java Skills
DevOps background
Exposure to Cloud computing
Exposure to security concepts / best practices

236

Support Engineer Resume Examples & Samples

BS in Computer Science, Engineering or a related technical field, or relevant technical experience
Experience in Python and/or shell scripts
Ability to write intermediate level database queries in SQL
Experience in Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
Experience and knowledge of video codec formats, encoding tools
Experience in communicating with users, other technical teams

237

Support Engineer Resume Examples & Samples

Bachelors degree or equivalent experience in Information Technology or related IT field
Must be highly self motivated and directed
Must have extensive knowledge in Microsoft Windows and Linux Operating Systems
Familiarity with TCP/IP protocol required
Hands-on hardware and software troubleshooting experience required
Scripting skills (e.g., Perl, Ruby, Python, Shell scripting)
1-3 years of Security Analyst, Security Operations, Network Operations Center (NOC) or production service support experience
Knowledge of the Linux operating system and good understanding of networking concepts (to CCNA level or equivalent)
Experience in vulnerability management, vulnerability analysis, and risk analysis

238

Support Engineer Resume Examples & Samples

Participation and commitment in meeting or exceeding customer experience goals
Address inbound Technical Support calls to manage and resolve the customer issues
Own and address incoming internal emails or support ticket requests through resolution
Receive and address technical, non-technical and service related other inquiries
Utilize other customized CCTG tools and processes to help identify the root cause of technical problems
Research and resolve customer inquiries for the various products and services CCTG offers, including customer follow-up, working with various engineering teams, PM/EM, etc
Experience in representing a world class “brand” in a service environment along with responsibility and implications with it
Minimum of 3 years of experience in a call center supporting a network-based service or application, web-based/Internet experience, and SaaS environment are required. “Real time” service support environment is highly desired
Intimate knowledge of Office versions and Windows 2000/XP/Vista/7/10 -- must be able to install, configure, and maintain each of these OS's
Strong working knowledge of Mac OS, mobility iOS /Android platforms, UNIX/Linux commands, with previous support experience highly desirable
Strong understanding of the use and configuration of Internet browsers, specifically IE, Fire Fox, and Chrome
Strong LAN/WAN diagnostic, proxy servers troubleshooting experience
Understanding of the Internet and related concepts
Understanding of various audio products; VOIP, IP phones, teleconference and protocols within are highly desired
Possess a balanced hybrid skill-set which consistently delivers superior support for both technical and non-technical issues
Ability to work in a multi-tasking environment
Possess superior customer-focused skills that allow communication and behavior adjustment to address the concerns of the caller
Creative thinker with excellent written and verbal English communication skills
CCNA certification is a plus

239

Support Engineer Resume Examples & Samples

Ability to write code or scripting (any one of Shell, Ruby, Perl, Python etc.)
Strong debugging/problem solving/troubleshooting skills
Familiarity with programming languages Java or C++ or C and reading code
Ability to write/read complex SQL queries and No SQL is added advantage
Strong understanding of support processes - tickets, monitoring, processes and metrics
Knowledge on distributed applications/enterprise applications
Knowledge on Hadoop or Distributed Computing is plus
Knowledge on Cloud technology is plus

240

Support Engineer Resume Examples & Samples

Hardware setup and configuration, stack set up and integration test on it
Automating the work and getting it down to zero effort
Bug fixes and tier 1 support team and complete deployment
Coding/scripting is needed (preferably an object oriented language like Java, Python, Ruby, Perl, etc.)
Experience with Unix / Linux

241

Support Engineer Resume Examples & Samples

Candidate is expected to analyze, prepare, implement, develop test cases, coordinate, and manage the test procedure, and verify, the test procedure, verify the configuration and integration of the cloud
Responsible for analyzing, designing, and developing commercially viable end-to-end technical cloud management solutions (e.g.: Virtual Infrastructure Management, Virtual Data Center Management, Virtual Application Management) for the customers
Works to ensure that deployment infrastructure matches reference architecture and ensures that test systems are representative of production
Assists in hardware sizing and recommendation, capacity planning, diagnostics analysis, and server placement
Participate in knowledge transfer, documentation and information sharing while staying abreast of on new technology/technical areas
Customer Issue handling – primarily highly complex and integrated cloud solutions. The candidate needs an understanding end to end solutions
Candidate will update and upgrade customer operational environments
Analyze customer technology, define business requirements, and participate in risk analysis
Find new business opportunities based on expanding existing customer solutions as well as creating new ones
Scope, design, define and plan for Infrastructure Architecture and system deployment and/or upgrade as well as integration into complex carrier grade systems
When acting as a Support Engineer the Candidate may be required to remotely work on critical failures whenever they occur
Establish a solid relationship with the customer aimed at increasing credibility as the primary partner
Self- starter motivated to learn new technology and solutions
Accountable to customer and meets objectives and timelines
Administrative, documentation and organizational skills
Comfortable presenting customer as part of a sales engagement in a technical lead role
Data Center Experience
Networking Background
SAN/NAS Technology
Understanding of various Cloud models (Public cloud, Private Cloud, Telecom Cloud) in at least one aspect of the Cloud or a general but “clear” understanding of the Cloud principles
Containerization, Dockers, Platform Orchestration
OpenStack or AWS or VMware
Knowledge of BASH/PYTHON
Bachelors Degree in Engineering or Similar
Additionally, OpenStack and VMware experience are also good pre-requisites

242

Support Engineer Resume Examples & Samples

MUST have business level Japanese fluency
Hands on experience in charging system or similar BSS area
LI-CA2

243

Support Engineer Resume Examples & Samples

Troubleshooting complex 2nd and 3rd level system problems reported by SAP partners via the web-based messaging system, and providing the best available solution or workaround within the agreed service levels
Liaising with Development Teams to identify bugs and missing product functionality
Documenting solutions to known issues and consulting questions
Moderating Product Discussion Forums
Participating in internal projects that drive Support Automation and Partner Enablement
Work Hours: shift schedule for business needs from 9:00 – 21:00 Eastern Standard Time
Degree in Computer Science or IT (preferred) or equivalent work experience
Good understanding of the business process at small or medium business including
End-user knowledge of multi-channel sales and marketing
SAP Business One SDK Certified an asset
Programming background (VB / JAVA / .Net / C# / Java Script) / MS Visual Studio
Monitoring tools e.g. Zabbix (good to have)
SQL programming / HTML advanced / CSS / LESS / TWIG
X-technologies (XML, XSL, XPATH) / Web services / API
Web-technologies (HTTP, Web service call)
Interface-technologies (flat file, mail, ftp, http, SAP ERP) is a plus
Database Management System Administration (SQL Server) and query language
Knowledge and experience in virtualization technologies particularly VMware and/or Citrix
Experience with Windows Server OS platforms and tools like Performance or resource monitor
Knowledge of database concepts such as SQL locks, deadlocks, indexing etc
Experience with troubleshooting database performance issues using tools such as profiler, DMVs
Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues – identify OS issues
Aptitude and/or experience to deal with challenging support cases
Strong customer focus & interpersonal skills
Fluency in English / Excellent communication skills
Ability to work as part of a multi-cultural team
Minimum 2 years Product Support experience in a Multinational Company (preferred)

244

Support Engineer Resume Examples & Samples

Work Hours: shift schedule for business needs from 9:00 – 22:00 Eastern Standard Time
End-user knowledge of an ERP software solution
System Administration (Windows platforms, Citrix, WTS), Security and Networking
Experience with Windows Server & Linux OS platforms and tools
Cloud computing and networking knowledge and experience
Excellent communication skills (written and oral in all required languages)

245

Support Engineer Resume Examples & Samples

Good working knowledge of Microsoft SQL Databases (T-SQL, Indexes, Stored Procedures, etc.)
A good understanding of IIS, troubleshooting website issues/HTTP responses
Ability to troubleshoot networking issues, database or scripting issues using tools like Message Analyzer, SQL Profiler and browser debugger etc
Experience in troubleshooting .NET based web applications, troubleshooting and tuning application performance issues
Programming skills are useful but not required- preferably ability to read and understand code written in C++, C#, J-Script and other Microsoft .Net technology
Preferred skills: Solution/customization knowledge in both CRM Online and CRM On-Premises (back to 2011 for legacy implementations)
Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment

246

Support Engineer Resume Examples & Samples

Conduct data collection projects including setup and verification of all system components, trouble-shooting during live sessions, ensuring data integrity and upload, and documenting best practices
Apply knowledge of wireless and networking technologies, mobile devices and quality assurance practices to ensure that connected devices meet all target requirements and produce a superior customer experience
Examine processes and available tool sets to ensure the most accurate results in the lab and in the field. Strive to automate process and work closely with Program Managers to identify process automation
Ability to work effectively across a range of customers and team members to deliver on-time
Perform quick but thorough data analysis in order to drive the highest quality through all phases of data collection
A high level of professionalism, integrity, and discretion in handling confidential information, as well as the ability to work well with people at all levels inside and outside the company, is essential
Excellent communication, interpersonal, and analytical skills
Willingness to support several projects at one time, and to accept reprioritization as necessary and to deliver high-quality work on schedule
Bachelor’s degree in computer science, electrical engineering, telecommunications or a similar field
Experience with speech and language data collection and processing
Excellent ability and methodology to troubleshoot and identify the root cause of issues
Experience with Unix/Linux and shell scripting, perl, python or Java
Knowledge of the mobile networks, audio signal quality measures, and core data analysis skills
End-to-end, hands-on experience with all aspects of data collections
Experience troubleshooting network systems

247

Support Engineer Resume Examples & Samples

Passion for building scalable, global, complex systems to solve problems with proven ability to deliver high quality software
Solid understanding of Object-Oriented design and concepts
Expert knowledge of Java, C/C++ (atleast one) is a must
Self-directed and capable of working effectively in a highly innovative and fast-paced environment
BS or MS in Computer Science or in a relevant Engineering discipline
Great understanding of database theory and solid experience in at least one relational DBMS
Demonstrated proficiency with Perl, AJAX, Javascript, CSS is a plus

248

Support Engineer Resume Examples & Samples

Carrying out routine network management tasks including daily backups, anti-virus checking and other housekeeping tasks
Respond to incidents logged by the customer
Management of problems to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement. This may include both RM and 3rd party PCs and peripherals
Carry out hardware fault diagnosis, including the repair of IT systems, down to modular level and occasionally component level
Ensure that all systems used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation
Know and understand the IT Service Delivery targets for the contract and be proactive in ensuring that these are achieved
Work in an advisory capacity alongside the FSC and Ops Team Leader in providing technical solutions to the customer’s requirements and setting customer expectations
1st /2nd line IT support & implementation experience including MS Server 2008/2012/XP/7/8, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment
Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
Prior school ICT support experience may be useful, but isn’t critical
Flexible to visit other schools across London as and when required

249

Support Engineer Resume Examples & Samples

Present technical content to various audiences including customers, partners, and internal stakeholders. Qualifications (Not all skills are required; some are good to have)
Exposure and experience working with customers on Microsoft Cloud products such as Azure, Office 365, or Microsoft CRM is preferred but not required. ? Strong customer service skills, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
Degree in Management Information Systems, Computer Science, Computer Information Systems, and Computer Engineering (preferred)

250

Support Engineer Resume Examples & Samples

Work on the 1st line support servicing multiple platforms for DES
Work on Shifts including Weekends, work on Incidents and proactive monitoring
Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting
Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings

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How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

Support Engineer Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume