Engineer Support Resume Samples

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R Zboncak

Rory

Zboncak

428 Kuvalis Row

Los Angeles

+1 (555) 906 7128

428 Kuvalis Row

Los Angeles

Phone

p +1 (555) 906 7128

Experience Experience

Dallas, TX

L Support Engineer

Dallas, TX

Rolfson, Farrell and Nicolas

Dallas, TX

L Support Engineer

License management, especially operating systems, utilities and any application software not managed by the Application Management teams
Work on Shifts including Weekends, work on Incidents and proactive monitoring
Proactive management and maintenance of the networks
Work on Problem tickets, work on Service requests adhering to the SLEs defined
Employee relocation assistance
Telecom assistance
Provide client support and technical issue resolution to IT requests via E-Mail, phone and other electronic medium

San Francisco, CA

Support Engineer Stage

San Francisco, CA

Hodkiewicz Inc

San Francisco, CA

Support Engineer Stage

Understand and work on e2e Solution environment & Management processes
Automate the day to day work as much as possible
Provide daily progress updates in the support system for each assigned support issue
Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the “Follow the Sun” concept
Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer
Working with People
Software Update Management (SUM) handling

present

Detroit, MI

Dedicated Support Engineer

Detroit, MI

Jacobs, Ritchie and Stoltenberg

present

Detroit, MI

Dedicated Support Engineer

present

Working knowledge of Java, Groovy, JSON, REST, JavaScript, JQuery and XML is a plus
Working knowledge of Relational Database principles and methodologies
Diagnose and analyze content issues reported by clients
Acts as an advocate for Engineering Operations procedures, policies, and processes. Ensures projects and initiatives are adhering to Company
Acts as an advocate for Engineering Operations procedures, policies,and processes. Ensures projects and initiatives are adhering to Company
Contribute to any product knowledge base, forums, etc., including composition of thoughtful answers on various topics
Troubleshoot issues by resolving them with maximum customer satisfaction

Education Education

Bachelor’s Degree in Computer Science

University of San Francisco

Bachelor’s Degree in Computer Science

Skills Skills

Strong Knowledge of Java / J2EE knowledge, experience of agile practices, participate in daily stand-ups, retrospectives and planning meetings
Knowledge on Alerting Tools like Splunk, GENEOS,Tivoli, knowledge of Process Tools like SNOW, xMatters and JIRA
Excellent written and Verbal Communications, strong PL/SQL, Perl Scripting
Exposure to cloud technology including cloud CDN is highly desirable, web server configuration, ideally Apache server, JBOSS
Knowledge and experience in troubleshooting windows client operating systems
We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player
Quality awareness, with “first time right” approach
Quality awareness, with "first time right" approach
Attention to detail
Ability to communicate at non-technical level regarding the potentials and limitations of the system

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15 Engineer Support resume templates

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Pke Support Engineer Resume Examples & Samples

3+ years of experience with Public Key Infrastructure (PKI) and Public Key Enablement (PKE) and with configuring PKI-based authentication, signing, and encryption solutions
Experience with engineering with a variety of operating systems, Web servers, and other applications
Ability to display attention to detail
Experience with OTRS ticket tracking system preferred
Knowledge of the DoD PKI preferred
Knowledge of Microsoft Active Directory, IIS, Outlook, Apache Web server, Apache Tomcat, Adobe Acrobat or Reader, Oracle database, server, and SSO products, middleware, including Axway or Tumbleweed validation authority suite, CoreStreet validation authority, 90meter, or ActivClient smart card reader products
Possession of excellent customer service skills
BA or BS degree in Engineering or a related field

Elite Support Engineer Resume Examples & Samples

Interface with and manage assigned customers to resolve technical issues on Polycom products via phone, email, or on-site
Work in conjunction with manager to reach/exceed the client/customer service satisfaction goals of Polycom Global Services
Support Polycom products, including but not limited to: Immersive Telepresence solutions , Elite maintained endpoints, middleware and bridges
Gather problem descriptions, log files, configuration data, and analyze them in order to determine root cause of problems and finding solutions. Feedback to customer on root cause as required
Maintain accurate documentation of all actions required to resolve issues in the service ticket support database
Document known issues, and solutions or in a technical bulletin or solutions database
Ability to multi-task between several customer situations at the same time
Position could entail working non-standard hours, holidays and occasional travel
Available, if required, to provide back up to a regional support team working on one of your nominated Elite accounts
Experience as primary point of contact for accounts in a high touch technical support environment
Must have proven customer service and customer management skills, and proven troubleshooting process experience/knowledge
Understanding of UC, including Video Conferencing and associated technologies (GKs, GWs, Management systems, etc) required; including
Knowledge of H.320, H.323, SIP and IP protocols Must be able to read network captures and a working knowledge of Wireshark is a plus
Knowledge of TCP/IP networking, switches, Routers, and Firewalls
OS experience (Microsoft, Linux, Solaris, VMWare)
Certifications – Polycom CVE required, and CCNA and MCSE (full or part qualified, or intending to attain)
Must be highly organized and detail-oriented. Must have excellent oral and written communication skills including ability to train others
Must be able to quickly demonstrate credibility with engineering staff and gain their confidence

Mobile Operator Support Engineer Resume Examples & Samples

Deliver techncial support inline with a set of departmental service levels
Working with the mobile infrastructure engineering team to fault find/escalate issues
Liaising with carrier/operator partners on technical issues around connectivity
Troubleshooting problems with configuration or service delivery
Advising partners on services that could enhance the Facebook experience

Prod Support Engineer / CSE Resume Examples & Samples

Work with Network Operations Center (NOC) and Operations Engineering in identifying and correlating production problems seen with Reporting Portal the team supports. These problems come in as support tickets and are of a timely sensitive nature
Bachelor’s in Computer Science or related field of study
Experience troubling shooting and resolving technical issues in a variety of applications and technologies
Java and a RDBMS knowledge
A scripting language

IOT Solution Support Engineer Resume Examples & Samples

2+ years' experience Linux/Windows software debugging environment and tools
1+ years’ experience in standard software engineering practices for version control, configuration management, testing, root cause analysis, and quality assurance
1+ years’ experience reproducing/validating/fixing issues

Fabric Support Engineer Resume Examples & Samples

3+ years of experience with the installation, configuration and administration of enterprise Linux servers, and/or Unix in clustered environments
Hardware and software troubleshooting skills
Knowledge of parallel programming, especially MPI, along with experience in troubleshooting in an HPC environment
Programming with C, C++, and/or Fortran, as well as knowledge of Linux scripting
InfiniBand experience
Strong verbal and written skills with a demonstrated ability to work across geographies, time zones, companies, and organizations

Onsite Field Engineer Support Resume Examples & Samples

Workplace Field Support Engineer responsible for supporting airline client workstations, printers, servers and other airline specific applications and hardware
Provide software service, post-sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Solve technical problems on an assigned hardware and software platforms
Knowledge of Windows 7 and strong peripheral experience
Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
Use proactive monitoring procedures/tools to identify problem prevention opportunities
Escalate issues according to established procedures
Approximately 3 – 5 years of working experience
Minimum Associate Degree (technical field) with 3-4 years of experience
Advanced knowledge of operating systems and software
Ability to work in a team environment
Background or experience in the airline or travel industry
Experience working within a dispatch / ticketing tool environment
Prior experience within a SLA (service level agreement) environment is highly preferred

Vmware Support Engineer Resume Examples & Samples

Proactively research for solution in all possible ways
Can work in projects with tight schedule
Approach new technologies and assignments with a positive, opportunistic “can-do” attitude; willingness to take ownership of issues and assignments
Strong relationship and interpersonal skills including telephony skills, email etiquette the ability to win confidence from customers and other stakeholders
Strong written communications skills; ability to listen and take action, attention to detail and customer-care
Ability to recognize risks and advise appropriate company resource for mitigation
Strong organizational, time management skills with keen attention to detail

Vmware Support Engineer Resume Examples & Samples

Work with the TSC team in defining the detailed scope and deliverables of the discovery and analysis phase for each project. Also acts as a point of contact for the TSC for any communications
Rovide the technical and process guidelines to the team members in conducting discovery and analysis
Handle the technical escalations from the team and ensure adherence to the escalation process
Work with the CoE team members to ensure the timely progress of the work
Track the deliverables within the work stream and report back to the project manager
Deliver best-in-class solutions to solve customer business challenges
Take part in projects to deliver technical value and expertise to HP’s large customer base, providing technical systems management support, delivering part of a detailed technical design, and/or contributing to the design of technical solutions for customer environments
Work independently or across teams to establish and maintain excellent customer relationships
Participate in a chosen technical community or profession to continuously expand your technical knowledge, business acumen, and professional network
A bachelor’s degree in Engineering – BE, BTECH or Equivalent
Minimum 3- 4 years in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services, in a Microsoft-based large-scale Enterprise environment
Experience in identifying and delivering technical solutions to customer business problems
Solid hands on experience in Architecting, designing and deploying Virtualization Technologies – MS Hyper-V, VMware, Citrix. Good knowledge on Capacity Planners
Industry Certifications on VMware, MS Hyper-v, Citrix
Should have worked on Migration environment
Design certifications-good to have
Good customer handling and team management skills

Wintel Support Engineer Resume Examples & Samples

Minimum of 3/4 years experience within IT Operations, infrastructure services support (Systems management), operations, monitoring and end user support
Minimum of 2/3 years technical knowledge of the applicable platform that you will be responsible for: Windows & Citrix
Must be able to demonstrate troubleshooting and problem solving skills
Experience in operating Windows platform environments, including MS Clustering, NLB, backup operations, Middleware applications (Terminal Services, Citrix)
Knowledge of Microsoft Core components is mandatory. (DNS, DHCP, WINS)
Knowledge of Enterprise class x86 servers (HP, IBM & DELL) is mandatory
Knowledge of Remote Admin Tool is mandatory
Basic understanding of Active Directory concepts
Basic understanding of Storage and back up concepts
Willingness to develop strong competencies in Windows platform support
Knowledge of HP ITO and HP Open view monitoring will be a plus
Excellent understanding of ITSMITIL processes
Good communication and interpersonal skill are mandatory

Solution Support Engineer Resume Examples & Samples

Manage multiple projects to successful conclusion by working with Pre-Sales, Prospects, Client Executives, and Account Managers to identify project criteria, define scope, calculate time requirements and manage the delivery to our customers
Create internal and external project plans including action item lists, risk mitigation plans, resource plans, project timelines, etc
Manage project milestones and scheduling
Sales Demo development and implementation
Administrative knowledge of Virtual Environments
Conduct internal status reviews during planning and delivery phases
Deliver presentations of technical material to technical and non-technical audiences
Develop technical use cases and solution architectures
Manage scope, account relationship, and closure of project
Review partner assessment and recommendation plans
Coordinate logistics for partner/pre-sales training
Experience with HP's Exstream Software
Knowledge of Print Service Bureaus or Document Automation Software a plus
Experience with document composition systems including HP Exstream, Doc1, Documerge, Compuset, Thunderhead, or CSF will be highly regarded
Strong technical and interpersonal skills
Understanding of systems architecture and design
Strong English oral communication skills
Linux administrative skill
Wavemaker experience and skills a plus
HTML and XSLT development a plus

Junior Midrange Iseries Support Engineer Resume Examples & Samples

Works on incidents and customers’ service requests to identify and solve problems
Defines and executes changes to the customer's environment
Consults the customer within area of expertise
Coordinates the implementation and management of IBM iSeries (AS400) Servers

Ids\waf Support Engineer Resume Examples & Samples

To provide technical support for supported IDS and WAF platforms
To plan, co-ordinate and implement 3rd party software upgrades to the supported platforms
To plan, co-ordinate and implement 3rd party signature updates to supported 3rd party platforms
To provide technical escalation support to the Security Operations Centre (SOC) on any escalated IDS issue, providing appropriate levels of coaching and guidance
To escalate to the vendor any issue that cannot be resolved by support engineering, managing the vendor to deliver a resolution in line with expectations or SLA
To be the escalation point of contact for the SOC on a 24x7 rota basis (on-call)
To provide the SOC and client with appropriate levels of configuration support to ensure the supported IDS or WAF platforms are functional
To provide tuning support across the WAF and/or IDS supported platforms
To deal directly with clients, either on the telephone or in writing to provide outstanding levels of client support (English Language)
To produce document operational procedures or knowledge tips in relation to the support of the IDS or WAF platforms
Experience and a strong skill set with IDS/WAF hardware and software platforms, such as Sourcefire, Cisco, TippingPoint, and Imperva
Thorough understanding of the OSI model is required
Significant experience with Linux, UNIX, Windows operating systems
Understanding of network services, exploits, vulnerabilities and attacks
Strong networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces
Solid Understanding of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)
Experience using trouble ticketing and CRM systems is required

Firewall\utm Support Engineer Secure Works Resume Examples & Samples

Experience and a strong skill set with Firewall and UTM hardware and software platforms,
Ability to drive key initiatives, with minimal direction
Strong decision making skills and a team player, technical background in networking and security

Identity Management Escalation Support Engineer Resume Examples & Samples

Field incoming technical issues from customers and document all customer/case details in a case tracking system
Resolving problems related to the installation, configuration and use of Dell’s IAM products
Maintaining a personal queue of ongoing customer issues until resolution
Interfacing with other R&D resources to bring advanced issues to resolution
Creating knowledgebase articles from resolved issues for future use by customers and internal personnel
Acting as a customer advocate with customer service and satisfaction a top priority
Being independent, self-motivated, a team player and have a people-oriented personality

Enterprise Support Engineer Resume Examples & Samples

Troubleshoot and resolve complex customer technical problems across datacenter-wide environments
Collaborate with peers, team leads, and Senior ProSupport Engineers as appropriate to resolve customer issues maintaining complete ownership of issues from beginning to resolution
Follow up with customers via phone and email to ensure accurate resolution for their technical issues
Document problems, diagnostics, interactions, next steps, and solutions implementation in the CRM tool

Software Engineer Support Specialist Resume Examples & Samples

HP/ESSN/UDU/3PAR is looking to hire a full-time SW Engineering Support Specialist IV to join our team and help us support our lab services in Colorado Springs, and to help define and propagate those services needed to support our efforts across multiple development teams
Operating Systems and System Administration Skills: Redhat 6.X & 7.X, Solaris 10 & 11, ESX 5.X, HP-UX 11.23 & 11.31, Debian, AIX 6.X & 7.X, Windows Server 2008, 2008 R2 & 2012
Systems Hardware: HP BladeServers (C7000), HP ProLiant and Integrity Servers, Oracle (Sun) Servers, IBM Power Servers
Network Services: Experience with managing DNS, NIS, DHCP, TFTP, BOOTP, NFS, LDAP, Samba, CISF
Ability to design, implement the network and computer services needed to bring up a new remote lab site. This will include the ability to implement a HP C7000, ESX 5.X, SAN, Storage, NIS, DNS, DHCP, NFS, and Lantronix Terminal Servers
Advanced networking skills: The ability to design, implement, manage, and troubleshoot an IP network. Must have real time experience with network routers, switches and firewalls. Networking skills with STP, VLAN, routing, EtherChannel, VLSM, IPv4, and IPv6. HP & Cisco network switches and routers. Manage and troubleshoot network using HP Intelligent Management Center, HP OpenView, WireShark, and Wildpackets. Hands-on experience with Cisco and HP networking. Understanding of firewalls, TCP protocols and ports
Storage and SAN skills: Experience with managing an Enterprise Storage Array, HP Storageworks, Brocade and Cisco SAN environment. Able to designing, configure and manage a SAN. Fabric switch configuration, zoning, Fiber Channel, iSCSI and FCoE
Good program management skills would be required, an organized and methodical thought process is key, a self-starter who is highly motivated to strategically plan and then adjust to resolve technical issues as they arise during the implementation process. Someone who is willing to own and drive a complete solution as we expand our lab related growth across the HP landscape
Must be out-going and willing to mentor less senior members of our team, have a positive attitude and collaborate with peers to find robust and implementable solutions as we expand our lab services

Support Engineer Stage Resume Examples & Samples

To ensure customer satisfaction with the performance of installed Ericsson systems by successful handling and reporting of all technical problems
If the CSR can not be answered/solved within the time limit, escalate the Trouble report to other competence units and if required to 3PP’s/DU
Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer
Understand and work on e2e Solution environment & Management processes
Isolate the product faults and raise the TR. Evaluate the answer provided to TR and support design unit to reproduce the fault
Ensure the quality of Emergency corrections and Intermediate correction packages delivered to customer
Support for First Node and Feature Implementation
Knowledge on SDH Equipments (STM-64, STM-16 etc.) DWDM Equipments, Optical amplifiers & regenerators, HO & LO cross connects
Troubleshooting Expertise on PDH/SDH/DWDM/NGSDH/Metro Ethernet/ ATM
Experience on Product Testing, Interoperability testing, System Testing
Indepth knowledge Circuit provisiong, Alarm/Performance monitoring / Software upgrade through EMS/NMS
Rich Experience with Ericsson/Non- Ericsson SDH/DWDM/Microwave/ ADSL/FTTH product portfolio
Ability on negotiating and be convincing on complex Technical issues

Mediaroom Support Engineer Resume Examples & Samples

Interact with Support Ticketing, Bug Tracking and Knowledge Management systems to share incident and error information in a consistent format on a timely basis
Report software bugs to product groups. Advise on potential software improvements during the design and pre-release process
Participate on On-Call rotation with your peers six months after start date with the team
Mediaroom Support Services provides 24 x 7 x 365 support. Off-hours support, evening, and weekend shifts will be required on a rotation basis with other team members. Travel of 10-30% may also be required
English fluency both verbal and writing is essential
Spanish or Portuguese language speaking and reading/writing capabilities are a plus,
Previous Mediaroom technical support experience is highly desirable,
Junior-Senior engineer level experience is preferred with focus on Microsoft platform servers (5+ years troubleshooting Microsoft server platform software),
Experience working with and supporting Enterprise and/or Telco/Cableco customer base,
Proven ability and ambition to quickly learn new technologies and underlying technologies to more effectively support the breadth and depth of the Mediaroom TV platform
SQL Server (Performance Analysis and Query Design, Clustering, DB Management/Admin, and interaction with Web Services),
System Center tools (Operations Manager, Configuration Manager, Virtual Machine Manager),
Troubleshooting Techniques and Tools (PSSDiag, DebugDiag, NetMon, Message Analyzer, WireShark, IIS Logs, Event Logs, TSReader, etc.),
Knowledge of Managed and Unmanaged code, related troubleshooting, and PowerShell scripting,
Troubleshooting capability with common Audio-Video delivery formats; such as MPEG,

Mediaroom Local Support Engineer Resume Examples & Samples

Lead the investigation and isolation of unique and challenging problems, collaborate with product development teams and other support groups to devise a plan for resolution that meets the customer’s needs
Maintain high levels of customer satisfaction, both external and internal customers
Delivery of support within predefined service level agreement
Provide direction to others on the management and analysis of issues, review solutions, review technical documentation for accuracy and depth, and deliver technical training
Off-hours support, evening, and weekend shifts may be required. Travel of 10-30% may also be required
Select or propose 3rd party suppliers/products for the Customer Solution. Is able to work with and manage customised solutions and products, including 3rd party products
Provide the specified customised solutions, covering several domains and layers in the customer network. Products that are FOA are often included in the customer solution
Generate additional business opportunities during the entire process in order to contribute to increased sales volumes
Roles are available in Canada and US
Previous Mediaroom technical experience is desirable mandatory – Minimum of 5 years
Works effectively in situations involving uncertainty, change, or lack of information
Windows Server (OS, AD, IIS, PKI, .Net Framework, Web-Services, Clustering technologies, Hyper-V), - minimum of 2 years
SQL Server, - minimum of 2 years
System Center tools (Operations Manager, Configuration Manager, Virtual Machine Manager), - minimum of 2 years
Troubleshooting Techniques and Tools (PSSDiag, DebugDiag, NetMon, Message Analyzer, Wireshark, IIS Logs, Event Logs, etc.) – minimum of 5 years
Knowledge of managed and Unmanaged code, related troubleshooting and PowerShell scripting – minimum of 2 years
Debug (User and Kernel mode) troubleshooting – minimum of 2 years
Proficient in SSCM/SCOM – minimum of 3 years
Mediaroom 2.x deployment experience 2. x or better – minimum of 3 years

Windows Server Support Engineer Resume Examples & Samples

Supporting Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management
Contributing to the Design, Development and Proof of Concept (POC) for changes to the existing Windows Server infrastructure & implementation of new technologies
Developing installation and integration guides to aid implementation of solutions
Developing Post Implementation "Best Practice, Troubleshooting and Operational guides" to aid support of installed services
Respond to major Incidents and alerts, including assisting Service Operations Support Team with the resolution of those incidents
Experience of Active Directory, DNS, Kerberos, LDAP and Domain group policy
Deep knowledge of: Windows 2003/2008/2012, File Clusters, DFS, Access Control, Networking, DNS, DHCP, IIS, etc
Solid knowledge of Windows Server technologies and major 3rd Party Vendors product offering and can speak authoritatively on these
MCITP / MCTS / MSCE Windows 2008/2003/2000 or equivalent certification
Configuration Management, Provisioning / Deployment systems & technologies
Capacity, Performance & Availability Management / Monitoring
Windows Security & Device Control – IPSEC, Symantec End Point protection (SEP 11)

Support Engineer Stage Resume Examples & Samples

Extremely good knowledge of OSS-RC and ENIQ Solutions with Hands-on exp
Fair knowledge of ENIQ Events
Basic knowledge of XMATE, OSS Navigator & Optimi
Handle all severity CSRs (emergency, high, medium, low)
Timely Escalation of the CSRs to Tier2
Automate the day to day work as much as possible

Aruba Clearpass L Support Engineer Resume Examples & Samples

Identifying and performing proactive platform systems management
Owning and resolving production issues escalated from L2 support, mentoring others and creating knowledge base articles where possible
Ongoing upgrading and maintenance of associated platform hardware
Maintaining relationships with key internal stakeholders
Performing root-cause analysis and solving complex problems
Working with design teams to review operational readiness of new projects, and contributing to solution designs and developing standards where appropriate
Working with product vendor to troubleshoot complex issues and identify new capabilities to meet changing business requirements
University degree in computer science or engineering, or equivalent
Strong network analysis and troubleshooting skills, with previous experience in senior networking position with strong experience supporting an enterprise networks and server infrastructure
An ability to lead, mentor and instruct team members
Excellent problem solving skills with the ability to assimilate data rapidly in order to present solutions to difficult day-to-day incidents
A strong customer focus and be a self starter who assumes responsibility for a range of activities and tasks

Support Engineer Rssa Resume Examples & Samples

Customer Issue (CSR/Ticket) handling
You will be responsible for Installation, Configuration, Software upgrade/updates/ data migration, Fault analysis, End to end troubleshooting and Emergency handling
Operating System: UNIX (LUNIX, Solaris & Compaq UNIX) as System Administrator

L Support Engineer Resume Examples & Samples

Provide client support and technical issue resolution to IT requests via E-Mail, phone and other electronic medium
Obtain general understanding of OS and application operations related to company offered services. Able to work independently and efficiently to meet deadlines
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Troubleshoot Desktop (Windows 7) and various enterprise applications
Managing AD accounts, Printer installation, Network drive mapping, Software installations
Support Encryption Software
Identify and remove Virus infections on machines
Troubleshoot and resolve Internet Explorer issues
VPN installation and troubleshooting
Support Microsoft Outlook & Lync
Support LAN/Wi-Fi connectivity issues
1 Years

Xfinity Apps Test Support Engineer Intern Resume Examples & Samples

Major: in Computer Science, Information Systems, Software or Computer Engineering, Digital Media, Technology or a related field
Strong interest in the technology, telecommunications, cable and media industries
Networking
GUI design, human computer interaction, information architecture

Equities Fix Support Engineer Resume Examples & Samples

Minimum 5 years of experience in IT
Minimum 3 years of experience in developing / supporting FIX
Able to do basic scripting in PERL or shell
5+ years of experience in the financial industry with equity systems for cash and/or futures and options
Good knowledge of equity front office business and trading activities
Client connectivity related knowledge for DMA, DSA, care and program flows via FIX will be a great plus
Eperience with facing auditors and regulators around connectivity / onboarding
Knowledge of order management system as well as middle and back office system
Experience of direct user interaction and production support activities
Good organizational skills, team player and ability for multitasking
5+ years of sound technical and functional experience
Pro-active and dynamic individual who is able to perform under pressure in a front-office trading environment
Good oral and written communication skills in English
A university degree preferably in computer science or engineering

Integration / Support Engineer Resume Examples & Samples

Identify and solve problems
All change management in the environments under his/her responsibility
Customer contact on the projects/tasks he/she is responsible for
Provide consulting
Availability and capacity management
University degree in electronic / telecommunication engineering, computer science
3 years + experience with preferred hands on delivery experience in SI solutions like Management Information Systems, IT solutions, security solutions, enterprise solutions or equivalent experience
Excellent in Win2012 administration and knowledge on WM Ware platform
Protocol knowledge like TCP/IP, UDP, LDAP, SIP, SNMP etc
Good understanding of high availability environments, MS cluster knowledge
Experience as application designer and/or developer
Experience in Backup environments
Strong IP network competence (IP Network design, IP Works, IP security, Microsoft certification path)
Database (Oracle, MS SQL) knowledge and experience
Good capability to establish relationship with customers, flexibility, open & sales oriented mindset and challenge spirits
Firm, bright and cooperative person who can drive changes and improvement
Experience in leading and coaching working groups and team

Support Engineer Experienced Resume Examples & Samples

Position Qualifications
If the CSR can not be answered/solved within the time limit, escalate the CSR to other competence units and if required to 3pps
Implementation of proactive maintenance procedures
Assist the SDM in collecting ISP data as well as reporting of data into the ISP Statistics tool. Perform all activities
Products: Mediation
Veritas Volume Manager, Veritas Cluster System, Cluster Volume Manager
Storage Concepts (SUN SE33xx series, EMC storage)

Support Software Engineer Resume Examples & Samples

Responsible for collaborating and guiding development team on the architecture, design, development, implementation of web based software applications. This includes providing technical coordination, oversight and leadership for development staff and application development project deliverables, Lead the requirements definition, solution design, development, and implementation of a functional track
Review and assist with managing unit testing and debugging routines and oversee execution throughout key build activities
Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
Design, develop, document and implement new projects, as well as enhancements, modifications, and corrections to existing VCLU platform build on .Net and SQL
Build and maintain relationship with global and virtual teams and third parties on software development and/or support issues
On-site overall support liaison for business partners
Responsible to planning and tracking execution of preventive maintenance
Provides coordination for escalation, high severity and risk management related to incidents, problems, and change management
Coordinate teams to perform in-depth issue assessment, root cause analysis, and remediation planning
Become the subject matter expert for the on-shore understanding of VISA application support needs and the coordination point to drive resolution of most complex issues in support of operational stability
Contribute to the creation of and manage continuous improvement plans and actions
Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle
Undergraduate degree in Computer Science, Electrical Engineering or a related technical discipline; advanced degree a plus
Minimum of 7 years of experience within IT industry and a similar number of years of experience with IT products including .Net and SQL
Significant experience in implementing software applications
Significant experience in .Net and SQL
Experience managing medium to large development teams that are co-located globally with a 24 x 7 support coverage model; demonstrated ability to manage remotely and mentor both onshore and offshore resources in global companies
Excellent process orientation, planning, organizational and problem solving skills
Ability to represent technical and business issues and solutions to multiple levels internally and externally to support strategic organizational plans
Broad background and solid understanding of N-tier open architectures including understanding of presentation, business, and persistence services
Significant development experience in a cross-platform, multisite environment
Exposure to and familiarity with creating enterprise-class software applications delivery through the web
In-depth knowledge of software development life cycle
High-energy, composure, and appropriate sense of urgency

Telcordia OSS Support Engineer Stage Resume Examples & Samples

To investigate, deliver remedy & restorations and produce solutions to CSRs (Customer Service Requests) reported by customers or Ericsson support organizations
To understand the purpose, procedures and the processes of the unit to which you are assigned to
Provide daily progress updates in the support system for each assigned support issue
Through contact with external customers and internal support functions gather data and information about any specific problem that has been reported to Ericsson
Actively engage in communication with other engineers for the purpose of knowledge sharing etc
In the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products
Handover of problems that are deemed necessary to be continuously worked on to an individual at the next organization within the “Follow the Sun” concept
Giving guidance in developing Operation & Maintenance instructions Implementation of proactive maintenance procedures
Work with Configuration Management to access needed information for standard and customized solutions
12*5 / 24*7 customer support availability
4-7 Years of Relevant Experience
Experience in planning, installing, upgrading and deploying one or more of the following former Telcordia OSS Fulfillment products

Telcordia OSS Support Engineer Resume Examples & Samples

To participate in software upgrades and updates
Should be able to use support tools like SMS and Metis
Evaluation of answers and solutions received from other competence units such as Tier2, PLM and design organization to verify that the answer/ solution will clear the problem reported by the customer
May need to work in shifts, Emergencies, HOT/ Critical issues
Initiatives will be continuously required to improve the working efficiency of the team to bring it to accepted Global practices
Writing documents for fault analysis/ RCA along with required preventive and corrective actions

Support Engineer Gran Tier Resume Examples & Samples

First Line Customer Support
Emergency Support
At least 3 year experience in Ericsson GSM RAN nodes (RBS, APZ, BSC)
Work well under high pressure
Pro-active, customer-oriented with good customer communications
KCS Coaching (optional)

Websense Support Engineer Resume Examples & Samples

Associates or Bachelors degree in Computer Science or related discipline; equivalent work experience
A Minimum of 3 years of progressive experience in information security, or IT
Experience in the use and management of Internet proxies(Websense experience preferred)
Experience in communicating with IT personnel, documenting corporate network systems, and consulting with non-IT LOBs using a variety of ad hoc and in-house corporate tools and processes
Ability to manage multiple responsibilities while meeting deadline demands
Strong oral and written communications skills, including ability to explain complex concepts to others
Websense Certified WSGA Professional and/or Websense Certified DSS Professional
Security industry certifications helpful but not required, including CISSP, Security+, GSEC, etc
Strong computer networking skills and accompanying certifications including A+, CCNA, etc

Workplace Operations L Support Engineer Citrix Resume Examples & Samples

Maintaining relationships with key internal stakeholders
Preparation of operational reports relating to the platforms
Over five years in a senior position with strong experience supporting an enterprise environment with over 10,000 users
Outstanding 2nd level Citrix skills in XenApp, Presentation Server, XenDesktop and Netscaler with technical capability to lead any incident through to resolution
Strong foundation in managing infrastructure components required for desktop SOE management including SCCM, Group Policy, and Anti-Virus policy
Experience with Citrix and desktop application deployment essential
CCA certification is required, and CCEA will be preferred

Share Point & Collaboration Services Support Engineer Resume Examples & Samples

Support SharePoint 2010 environment
Participate in regular maintenance and DR events
Maintaining operational documents

FIX Support Engineer Resume Examples & Samples

Day to day system management
Higher Education Technical qualification e.g. HND/HNC, Degree
Solid experience of supporting a FIX environment
Experience of working in a client facing role
Knowledge of business process flows in Cash Equities electronic trading
Experience of working within an investment bank or similar role within a vendor that provides services to the financial industry
Solid UNIX experience (e.g. VI, AWK, scripting in PERL, CSH, etc)
Good knowledge of FIX protocol
Good general Windows and MS Office skills
Solid communication skills
Knowledge of business process flows in Futures, Options and FX electronic trading

Support Engineer Productivity & Collaboration Services Resume Examples & Samples

Provide on-call support for SharePoint and custom built applications
Troubleshoot complex issues between OS, browser, and web applications
Build out of the box SharePoint solutions based on user requirements
Manage the migration of content from SharePoint 2010 to SharePoint 2013
Perform QA on SharePoint development projects
Construct a solid understanding of SharePoint architecture, services, and capabilities
Develop SharePoint documentation and knowledge management content
4-5 years experience working in IT
1+ years working with SharePoint 2010/2013
1+ years experience with HTML, JavaScript, CSS, and PowerShell
Experience with support and support SLA’s
Excellent Microsoft Office skills with advanced proficiency in Excel
Ability to learn new technical concepts quickly
Previous Nordstrom experience
2-3 years’ experience in Service Desk or Customer Support organizations
Experience with SharePoint Designer
Working knowledge of SharePoint permissions and Active Directory security groups
Experience with relational databases and report building
Knowledge of JIRA and other Atlassian products
BA degree or equivalent experience

Trading Floor Support Engineer Resume Examples & Samples

Good understanding of the standard Windows environment
Experience in working in an Enterprise Front Office/Banking/Trading environment as this person will be coming in as a mid/senior member of the team and expected the hit the ground running
Technical knowledge into Cisco Network Solutions and a Windows Server Environment
Trading floor or experience in high pressure environments
Windows 7/8 Operating systems experinece
Working knowledge of Microsoft Application Virtualisation or similar technologies
Experience working with Virtual Desktop Environments
Proficient with Office 2010, 2007, 2003 including custom built excel add-in support
Experience Trader Telephony such as VOIP technologies (SIP, H323 for Avaya and SpeakerBus telephony systems)
Core understanding of TCP/IP, Networking Technologies and desk level patching
Market Data Application experience, namely Bloomberg
Experience with HP Desktop Hardware products and support
Mobile device support experience (Blackberry)
Understanding of the networking OSI layer including Layer 2 switching and Layer 3 routing
Experience Polycom video Conferencing
WAN Optimization / Acceleration experience

ESS L Support Engineer Resume Examples & Samples

Provide remote technical support for IBM Enterprise Social Solutions
Answer products related technical questions from customers in Greater China & Asia Pacific regions
Escalate product issues and enhancement requests to software development for resolutions
Manage multiple/complex tasks under pressure
Ensuring team's operation goals are met and exceed customer satisfaction objectives
Establish a trusting relationship with customers
Responsible for the proper, clear, regular and timely communication to the customer until problem resolution
Work closely with relevant IBMers and teams

L Support Engineer Resume Examples & Samples

Provide L1 technical support for IT requests via e-mail, phone and other electronic medium
Ability to work independently and efficiently to meet service level agreements
Ability to promptly answer support related email, phone calls and other electronic communications
Flexible to work in shifts
Knowledge and experience in troubleshooting windows client operating systems
Experience in supporting various industry standard enterprise applications like Microsoft office, Adobe products, Antivirus software, Java etc
Basil understanding of various windows services like Active Directory, Registry, Group policy, windows updates etc
Experience in troubleshooting Outlook and Lync client
1 to 2 Years

Blueworks Live Support Engineer Resume Examples & Samples

Reviewing diagnostic information
Troubleshooting and problem recreation
Debugging complex product issues to determine course of action and/or solutions
Demonstrating product proficiency by obtaining and maintaining applicable product certifications
At least 6 months experience in operating systems (Windows/Linux/UNIX)
At least 6 months experience in Cloud technologies such as SoftLayer and Rackspace
At least 6 months experience in security technologies such as Single Sign On (SSO)
At least 6 months experience in Application Programming Interfaces (API), Javascript, and Middleware servers

Oracle Goldengate Support Engineer Resume Examples & Samples

Must have strong experience and working knowledge of Oracle RAC 11g Golden Gate in Linux/UNIX environments
Experience upgrade and configuring GoldenGate on Cluster Environment
Proficient in new Installation and implementation of GoldenGate: Initial load, direct load, exp andimp with SCN
Proficient in Golden Gate(GGSCI) basic processes validation
Proficient in troubleshooting: Repcat, Extract, Abend scenarios, data issues with developers and application teams as necessary, check source from Repcat, missing archive files, and etc
Experience to use of GoldenGate Macros
Experience to setup or switchover GG process on Disaster Recovery when switched over from Primary site
Experience in GoldenGate performance tuning like split Repcats, use batch SQL, server load and underlying object partitions
Nice skills to have - Good experience with one or more scripting platforms: Shell Scripting, Perl/Python, SQL
ITIL Foundation certification preferred
Excellent Communication Skill and Customer Interfacing
Work Management (Triage, prioritization)
Good Presentation Skills
Team Management
LI-SW1

Watson Support & Deployment Engineer Resume Examples & Samples

Problem analysis, evaluation, recreation, and resolution of client reported problems
The use of relevant problem management systems to search for known problems and to create new entries/update existing entries
At least 5 years experience in Linux OS
At least 5 years experience in WAS and DB2
At least 2 years experience in a Customer support role

Iidr / CDC L Support Engineer Resume Examples & Samples

Should have solid database knowledge: query analysis, re-writing queries and database performance optimization
Should have production database system administration and support experience
Should demonstrate technical competence with UNIX and database technologies
Should have strong knowledge of TCP/IP is a plus
Should have experience working in a 24x7 technical support environment
Should have strong problem solving skills
Should have strong project management skills
Should have strong communication skill with customer
2+ years experience in technical support, development or sustaining engineering is plus
Relevant experience in working with customers to resolve issues
Should be able to travel outside if required

Support Engineer Stage Resume Examples & Samples

Proaactive Support handling
Software Update Management handling
Primary country and city: Mexico (MX) || Mexico City || Tecnoparque || IT; ProdMgt; ServEng

ITP Support Engineer Resume Examples & Samples

Interface with and manage customers to resolve technical issues on Polycom ITP products via phone, email, or on-site
Support Polycom products, including but not limited to: Immersive Telepresence solutions (IS, OTX, RPX), middleware (DMA, RM), bridge (RMX, CS), and network perimeter entities (VBP, RPAD)
Support Polycom Partner Integrations, for example Microsoft Lync integration
Bachelor's Degree in a technical field, or equivalent experience in a technical field
Understanding of UC, including Video Conferencing and associated technologies (GKs, GWs, Management systems, etc) required
Strong knowledge of general A-V technologies required
Knowledge of H.320, H.323, SIP and IP protocols. Must be able to read network captures and a working knowledge of Wireshark is a plus
Knowledge of ISDN T1/E1
Database experience a plus (MS-SQL, MySQL)

Datacom Support Engineer for KK Circle Resume Examples & Samples

Manage day to day Maintenance of all PC/MPBN system
Scheduling and reviewing all planned work (change Request) across the Network
Coordinate with TSG(Technical support group) for efficient implementation of service request and complaint handling
Coordinate with GSDC (BO, FO, CM) ,D&P and MSIP(National team interfacing customer central office) for effective O&M operations and effective functioning of network
Maintain effective technical support staff for PC/MPBN
Manage all the activities with allocated resources (man &machine) with the
2Human Skills
Consultative skills
Cooperation
Diversity awareness
Drive change
Interpersonal communication
Marketing skills
Presentation skills (oral and written)
Share knowledge
3Business Skills
Business understanding
Financial understanding
Use of IS/IT
4Professional Skills
PC/MPBN Networks
IP Networks
Basic knowledge of Packet Switching
Huawei Router/Switch/Firewall & PC nodes

Telecoms Support Engineer Resume Examples & Samples

A Degree in Electronic Engineering/Telecommunications or related discipline
Circa 5 years' experience working in a telecoms environment - preferably with real time charging experience
A hands on and flexible attitude to work
Scripting knowledge

Telecoms RTC Support Engineer Resume Examples & Samples

Experience of Telecoms protocols (ideally Diameter)
Some experience in a Support or Quality focused role
Experience with Linux/Unix

Oracle Goldengate Support Engineer Resume Examples & Samples

5-7 years of proven experience of support Oracle DB’s in a telecom production environment
Supports and maintains all databases in production and lab environment including capacity planning and performance tuning
Deploy new versions of the Oracle RDBMS and its tools
Plans and implements backup and recovery of the Oracle database
Implements and enforces security for all of the Oracle Databases
Works with development team to support database re-organizations as required and assisting with performance and ensuring maximum uptime of the database
Works with development team to evaluate releases of Oracle and its tools, and third party products to ensure optimal production performance
Enforces and maintains database constraints to ensure integrity of the database
Administers all database objects, including tables, clusters, indexes, views, sequences, packages and procedures
Responsible for and serves as the SME for troubleshooting, triage and getting DB’s back online in the event of an outage or impact
A good knowledge of the operating system(s)such as Linux Redhat and Windows and also operating system performance monitoring and the necessary adjustments
Candidate must have the ability to perform both Oracle
Candidate must have excellent knowledge of Oracle backup and recovery scenarios, Oracle tools, Oracle security management and how Oracle acquires and manages resources
Candidate must have a good knowledge of the way Oracle enforces data integrity and knowledge of both database and program code performance tuning

Support Engineer M/F Resume Examples & Samples

Communicate with customers, GBS engineers and appropriate subsidiary staff via electronic correspondence or telephone. Assist with onsite support regarding mission critical problems experienced with the supported technology & product within your team
Solve complex level of problems, involving broad product knowledge or functionality speciality redirected by GBS or escalated by EMEA subsidiary sites. Provide solutions that satisfy customers which will involve handling difficult situations (complaint handling, sensitive customer, mission critical)
Take an active role in challenging and suggesting enhancements on existing processes and workflow
Develop own technical & functional knowledge on products/technologies related to the team scope
Write technical articles in order to distribute technical information to all Customers, CTS engineering and subsidiary staff. Attend triage meetings with local GBS engineers to share knowledge and efficiently develop customer solutions
Develop and deliver internal GBS and customer technical trainings/workshops in speciality areas
Perform technical mentoring and assisting of GBS engineers and SMS&P to ensure the quality of support given
Preparation and Delivery of pro-active support services (Supportability Reviews and Expert Roundtables). Contribute to those topics in supported technology and define scope of upcoming technologies
Assist with special projects as assigned (International Business & Process Improvement). Assist in special projects in conjunction with other MS departments (MCS, Pre Sales …)
Assist in hot-site issues by setting customer expectations, devising action plans and communicating to BG, SMS&P, partners and customers
Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs
Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
Work with local marketing people for product feedback & new product launches
May Participate in 24x7 rotation based on products/technologies knowledge (Country dependent)
Ability to delight customers, contribution to team customer satisfaction goals
Excellent Team player
Strong ownership of customer issues Realise personal accountability within team
Knowledge of a CRM application purpose and implementation
Microsoft Dynamics CRM Experience would be beneficial but not essential. In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange)
Knowledge about Web services / SOAP architectures
Jscript, XML, HTML
.Net Framework 4 or later
Microsoft SQL Server 2008 Database engine or later
Ability to take leadership in one specific product or area of business processes
Communication skills in international environment
Mandatory fluent English language - Spoken and Written
MCPs / MBS Certifications
Other Business Process industry recognized accreditations desirable

Windows Enterprise Support Engineer Resume Examples & Samples

Apply creative problem-solving techniques to identify the source of problems; while at the same time keeping the customer aware of every step along the way via the ticketing system
Expected to advise on potential pitfalls that a customer may experience, using existing or planned methods, and suggest alternatives that may better serve the stability and security of the customer’s solution
Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system
Manages the load configuration of a central data communication processor and makes recommendations for purchase or upgrade of data networks
Coordinates terminal orders, network system planning, upgrading, monitoring, testing, and servicing
Defines, designs, and implements network communications and solutions using the Windows system
Responsible for solving customer's technical issues which can include OS level, webserver, database server, applications server, DNS, SMTP, or other software issues
Expert troubleshooting of the Windows OS, IIS, SQL and other applications
Provides consulting service to customer on building solutions to meet customer needs
Responsible for technical aspect of customer visits both in the office and at customer locations, includes presentations
Ensures customer satisfaction with follow ups
Handles level-appropriate customer support requests via the ticket system
Creates and maintains customer loyalty by serving customers above and beyond their expectations
Exercises judgment in decision-making in order to routinely deliver FANATICAL customer support
Due to the 24x7x365 operations of the business, must be able to work a flexible work schedule, may include nights, weekends, holidays, etc
Microsoft Certifications are highly preferred
Advanced understanding of firewalls and load balancers is a plus

MAM Support Engineer Resume Examples & Samples

Problem Resolution - To provide a first line support to all and any technical problems regarding the media asset management and digital delivery archive and post production systems raised by the operational teams in EMEA
To provide detailed fault analysis of longer term issues and find resolutions to these problems
Liaison with Manufactures and their suppliers in support of operations, to ensure that both technical and operational issues are resolved. This includes taking the appropriate measures to ensure that equipment is safely delivered and returned when an external repair is required
Documentation - To create and maintain documentation for the workflows used at Turner that can be easily understood super users of the MAM system General duties
To perform the daily health checks of the system
To work closely with the Media Technology Team to ensure maximum efficiency of operation, and that any improved procedures can be put in place with minimum of expense
To make accurate records of reported issues, repairs and modifications for the purpose of future reference and to provide reliability metrics
To keep up to date with Turner policies and advice if any unsafe working practices or environments are found
To co-ordinate the shipping and repair of faulty equipment with 3rd party vendors
To generate, code and distribute purchase orders to 3rd party vendors for repairs and purchases. Technology & Operations (T&O) group is situated within Turner Broadcasting Europe LTD division, as well as within TBS Inc.'s Global Technology & Operations (GT&O) division. T&O provides IT and Broadcast Operations functions for Turner's EMEA region (approx. 1300 employees and 30 offices)
Qualified HND equivalent or higher in a related engineering subject
Proven work experience in the Broadcast or Media environment in a technical role
Understanding of XML Python, C, Java programming knowledge
Good working knowledge of Windows and IT Networks
Experience of first line Digital Betacam VTR maintenance
A good understanding of both SD and HD signals including Dolby
Understanding of Linux
Be able to support content delivery, ingest, transcode and asset management systems including data storage and archive
Experience of Post Production Environment, specifically with Avids and Premier NLE's
Good understanding of the codecs used in the wider media industry
Understanding of standard queries that can be run on SQL databases

ICT Support Engineer for Hospital Information System Resume Examples & Samples

Customer Issue handling and Problem Solving (Corrective maintenance and Support)
Handling of Preventative Support (Monitoring and Administration, Operation and Maintenance)
Software Update/Upgrade Implementation
Installation, Configuration and Integration of HIS solution
User education
Minimum three year experience in work on projects for the support of ICT applications
Knowledge of the principles and concepts of IT (network, servers, OS, Internet browsers, printers, installation, support ...)
Knowledge of object-relational databases, experience in using Oracle
Knowledge of Solaris operating systems
Experience with application servers
Knowledge of server infrastructure components (LDAP, Web services, mail, database ...)
Basic knowledge about hospital processes

Senior Methods Engineer, Support Equipment Resume Examples & Samples

Analyze, plan and establish tool requirements to support engine maintenance at various MRO Facilities
Participate in development and qualification of support equipment
Manage outsource of planning tasks with both local and low cost providers
Manage program tasks to ensure tooling is delivered on time and within budget

Citrix L Support Engineer Resume Examples & Samples

Senior resource responsible for infrastructure components within the global operating environment
Identifying and performing proactive platform systems management
Own and resolve production issues escalated from L2 support, mentoring others and creating knowledgebase articles where possible
Ongoing upgrade and maintenance of associated platform hardware
Perform root-cause analysis and solving complex problems
Work with design teams to review operational readiness of new projects, and contribute to solution designs and develop standards where appropriate
Providing first-class system support from initial contact to closure
Executing maintenance and disaster recovery tests on a scheduled basis or as required or requested
Implementing regular, approved system patches and change requests
Working with global infrastructure teams to implement/execute change requests
Identifying, reporting and fixing of poorly performing systems using agreed monitoring tools and processes
Troubleshooting production problems and issues using structured processes
Change management and execution using a defined process
Outstanding 3rd level Citrix skills in XenApp, Presentation Server, XenDesktop and Netscaler with technical capability to lead any incident through to resolution
Scripting skills would also be highly favoured
Experience with 2 factor authentication systems – Vasco (preferred), RSA or others
Experience with application virtualisation delivery

Software Configuration Management & Development Tools Support Engineer Resume Examples & Samples

Solve customer's problems/issues and being a Subject Matter Expert on SCM tools configuration, integration and usage
Manage and provide consultancy & expertise on our SCM and development platforms, operational environments and Development Tools products
Assess impact and implement changes and releases on the operational environment
Collaborate closely with developers (potentially in dev-ops model) to assure new services are properly handed-over into operations
Identify opportunities for service improvements and implement them with the help of the management
Experience in administering/supporting/configuring some of the following

Piero Support Engineer Stage Resume Examples & Samples

Kit building and Stock handling
Piero Software Testing
Bug report through task management system (JIRA)
Occasional Customer Training
Good knowledge of the Piero analysis solution
Good knowledge of Sport Broadcast productions workflow
Piero system operational knowledge
Broadcast sport production and video background

Infrastruture Support Engineer Resume Examples & Samples

Responsible for the support and maintenance of Infrastructure components within the global organisation such as networks, fileservers, operating systems, etc
Providing platform systems management
Second-line resolution and/or escalation of production issues
Maintaining relationships with the ISD Account Team and business users
Determination of failure trends and root-cause
Preparation of operational reports relating to the platforms
Working quickly and effectively to take action against requests and incidents or escalating as required
Troubleshooting and escalation of production problems and issues using structured processes

Build Support Engineer Resume Examples & Samples

Develop and support internal tools related to software configuration/ deployment, software build, continuous integration, and release automation
Build, install, and manage the dependent libraries required to build our internal tools
Provide direct support to developers and technical artists on build errors, configuration issues, and revision control issues
3+ years experience in release engineering, systems administration, DevOps, or software development
Attention to detail, curiosity, and a willingness to learn
Also, you must have proof of legal authority to accept employment in the U.S
Building compiled code using frameworks like make, cmake, SCons, ant
Scripting languages like Python, Perl, or bash
Linux command-line navigation and administration tools
Revision control systems like Perforce and git (at an administrator level)
Continuous integration systems (similar to Jenkins or buildbot)
Package management and distribution software like yum, apt-get, RPM

Desktop Engineer L Support / Location Resume Examples & Samples

Provide onsite Level 2 support for all IT hardware and software related issues
Respond to requests via BMC Remedy ticket
Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Lotus, Exchange), Active Directory, etc
Ensure logging and closing of all incident tickets through ticketing system
Minimum of 5 years experience in end-user support for laptops, desktops, applications and telecommunications
Experience supporting a large environment (with at least 1000 users including VIP/VVIP)
Hands-on experience in troubleshooting Windows OS, Desktop/Laptop, Email (Lotus, Exchange), Active Directory, basic networking and server, etc
Experience in OS installing, upgrading, troubleshooting and repairing networked computers
Excellent interpersonal, verbal and written communication skills. Able to work with little or no supervision
Willing to be based in Tuas and Jurong East (rotation schedule between Tuas and Jurong East office)

Dialler Support Engineer Resume Examples & Samples

Provide on-call coverage (24/7) for dialer trouble tickets
Gather necessary data / examples to diagnose problem
When appropriate, open and manage vendor support requests
Develop or determine problem resolution
Test resolution on development system
Obtain operational approval of test results and implementation plan
Follow Citi IT change implementation requirements
Participate in required conference calls for severity 1/2 issues
Ensure prompt resolution and SLA compliance
Implement minor system enhancement requests
Assess deliverables, identify critical paths and dependencies
Estimate time and cost requirements
Establish development plan, schedule, and risk / contingency plans
Test any system changes in development environment prior to implementation
Coordinate scheduling and implementation of request solution
Communicate request status to the internal Citi customers
Document timely status updates on assigned trouble tickets and maintenance requests

Genesys Support Engineer Resume Examples & Samples

With members of the tight-knit team, own the system availability and support for the contact center systems including routing, reporting, workforce management, call recording and customer self service
Form strong relationships with operating managers, and professional staff in our internal customer teams, CX, TnS, WFM, and Marketing
Work closely with other Engineers and technicians on the IT team to develop and manage foundational technologies that support contact center operations
Build and manage productive relationships with support teams from product vendors
Be available on a regular schedule to handle Tier 2 and 3 system problems on various contact center systems in a follow the sun support model
Participate in triage and diagnosis of production incidents and problems
Perform hands on development in Genesys platform and implement production fixes
Able to deep dive into the Genesys platform to understand root cause of issues and restore service
Understand how Genesys integrates into the overall solution landscape including Network/Carriers and CRM
Ability to effectively partner with other IT domains and vendors to resolve incidents and problems
Manage simultaneously both regular daily tasks such as trouble escalations and longer term projects
Create accurate and clear documentation, develop support processes and procedures, and train Tier 1 Help Desk team on support activities

Junior Trade Floor Support Engineer Resume Examples & Samples

Bachelor’s Degree in Information Technology or an IT related field
2 or more years IT experience
In-depth knowledge of Market Data and training applications/platforms such as Bloomberg, Thomson One, Reuters, Factset, Market Access, Tradeweb, etc
Knowledge of WinXP, Win7, MS Office Suite, 3rd party apps and Capital Markets applications
Sound troubleshooting skills for hardware and software platforms
Good interpersonal skills and the ability to work as a teamplayer
Building partnerships
Achievement motivation
Teamwork & Co-operation
Strong Collaboration
Relationship Building
Initiative & Pro-activity
Provide hands on Tier 1, Tier 2 White Glove support to the RBC Capital Market Trading Floor, Capital Market Executives, and users actively utilizing Market Data applications (Investment Banking/Operations)
Work in conjunction with support teams from across the globe, Regional/Global Market Data Groups, Product Managers across divisions, Regional/Enterprise Networking groups, Telecom and 3rd party vendors to resolve hardware issues, market data problems, investigate and analyze application difficulties, and any network complications that may arise on the floor
Deliver a wide range of analytical/problem-solving skills in rapid time within numerous computer environments for front/back office users
Liaise with various vendors to diagnose connectivity issues, UAT testing, and coordinate rollouts of application updates/rollbacks into Bahamas production environments
Assist with managing the infrastructure within the environment, i.e. network devices, servers, telephone equipment, U.P.S with the expectation of minimal to no downtime
Provide white glove/time sensitive application, market data, and hardware platform support for all Bahamas front office personnel
Communicate effectively with front office users, managing directors, executives and administration
Assist with user/hardware/software relocations across The Bahamas and abroad
Develop trrends across regions by monitoring/utilizing 3rd party support applications and analyzing incoming trouble calls
This role will be required to work shifts and weekends

BB Saas Support Engineer Resume Examples & Samples

Customer Transaction monitoring
Issue Analysis and Resolution
System Maintenance
At least 3 years experience in EDI
At least 3 years experience in Unix
At least 2 years experience in Sterling Integrator
At least 2 years experience in Mapping

Infrastrucure Support Engineer Resume Examples & Samples

To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders)
To follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements
To provide technical support to external customer engineering staff

IMS Support Engineer Resume Examples & Samples

Perform troubleshooting in real customer network and lab
Take part in on-site installation, configuration and testing activities
Be on-call for emergency support handling
Verify emergency corrections in lab before they are released to customer
Participate in early product deployment projects such as FOA and DVA
Have daily dialog and discussions with our interfaces in the Region organization (SSDO, GSC) and the PDU's

Dedicated Support Engineer Resume Examples & Samples

Primary support person for 1-3 customer accounts
Work with ticketing system to respond to your customer's issues that include but are not limited to workflow, custom coding issues, Architectural planning, and configuration, to identify the root cause of unexplained operational customer support issues
Investigate problems (log diving, reproducing issues, bug writing and tracking) and perform network traces and troubleshooting. Diagnose problems with applications running on our core servers
Documentation of custom workflow for the customer accounts you are assigned to
Document and keep current the Operational Handbooks used by you and your customers
Contribute to any product knowledge base, forums, etc., including composition of thoughtful answers on various topics
Lead weekly/monthly customer meetings to go over tickets, incidents, performance, and process
Participate in the development and testing of reports, monitors, tools, scripts and other bespoke customer needs
Work with internal teams to create and prioritize escalations in a manner that maximizes benefit for the customer
Provide weekly and monthly operation metrics for a specific customers usage patterns to both internal and external executive teams
Act as Incident Response Manager during and after production and customer issues
Contribute in workflow and monitoring architecture reviews for specific customer
Act on the behalf of the customer and thePlatform for external vendors that our customers are leveraging as production solutions
Provide 24x7 on call subject matter expert escalation Support to internal and external teams
Work closely with peer teams to deliver high availability and optimum performance for customers
Diagnose and analyze content issues reported by clients
Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and

Preemtive Support Engineer Resume Examples & Samples

Main contact for all issues occurring to assigned product area and determine how events should be resolved
Develop new checks/analysis for subject matter area by reviewing internal alerts (GOLs, 3PP, PLM info, RCAs) and KPIs, critical alarms, system events & exceptions, basic troubleshooting, audits, data analyzing and reporting for assigned product area/customer
Provide guidelines and work instructions for customer notifications & recommendations
Oversee all activities for subject matter area
Provide basic, internal support on the CADC Tools Systems, including Data Collector, SQL Server DB, CGI Web Portal, ITK (ISP ToolKit), Next Nine, and SONAR/DCS/LTS servers
Perform Preventative Maintenance by performing daily/weekly/monthly health checks on the CADC Tools Systems
Perform Maintenance/Patch Upgrades on CADC Tools Systems, as necessary, with an approved method of procedure that has been reviewed by higher level CADC Tools personnel
Implement CRs (Change Requests) for basic function changes to the CADC Tools Systems, as necessary
Provide Technical Support to CNS teams, which include requests for assistance with data retrieval/mining, fault management and system recovery of SONAR/DCS/LTS servers

Support Engineer Ran Resume Examples & Samples

Excellent technical competence in Ericsson GRAN, WRAN and LRAN
Minimum one year experience in RAN troubleshooting in customer support
Minimum 2 years of experience in RAN technology
Minimum 5 years of experience in Ericsson

L Support Engineer Resume Examples & Samples

Provides technical support assistance to clients using problem determination/problem source identification skills
Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution
Communicates action plans to the client or IBM representative as appropriate
Recommends and implements new or improvements to existing technical support tools, procedures, and processes
May provide training for and mentor others on the team
Contributes to department attainment of organizational objectives and high client satisfaction

Mobile Operator Support Engineer Resume Examples & Samples

** Computer Networking experience is a must****
Review lightly technical requests from mobile operators and approve or decline them based on standard workflows. This would have a SLA of 1 business day on each review
Proactively reach out to Mobile Operator Partners when we need them to make a scheduled change on their systems. The contractor would then help the partner through the standard process and talk them through running automated tests on an mobile app
Work with new partners (over video calls) to run through a standardized User Acceptance Test plan before their launch their new Internet.org service

Windows Enterprise Support Engineer Resume Examples & Samples

Plan and execute project related work, including server, network and datacenter migrations
Perform Quality Control passes and plan, as well as execute, complex maintenances
Deliver outstanding customer outcomes while working with new bleeding-edge technologies
Grow into the Support Systems Engineer role through training and mentoring
Install, configure, update and troubleshoot services for customers, such as Windows OS level concerns, web server, database server, applications server and mail; includes Windows, IIS, Scripting Languages (Powershell, Python, vbscript), MSSQL databases, SSL, DNS, Storage (RAID, NFS Server, SAN/NAS/DAS, Netapp), Networking (Cisco Routing, Switching, Firewalls, Load Balancing, vLan), Clustering, HA or High Availability, Virtualization (HyperV)
Teach customers “how to fish” by advising on technical issues; this includes designing and implementing solutions to meet business needs, including advanced software and hardware updates, that will improve the performance and reliability of the system
Advanced knowledge of servers/computers hardware and software, DNS and networking fundamentals including diagnostics with Windows tools
Inherent problem-solver with desire to learn and take on responsibilities
Requires approximately 5+ years working in a computer technical field, 3+ years in an enterprise server environment, or 2+ years in web hosting environment
Due to the 24x7 operations of the business, Associate Support System Engineers may occasionally require on-call coverage overnight and on weekends and holidays
Technical certification including MCP, MCSA, MCSE, etc., strongly preferred

Elite Support Engineer Resume Examples & Samples

Service delivery: technical support and proactive services
Detailed understanding of customer’s network, applications and Polycom product implementation
Consulting services to assigned accounts on implementation, upgrades and usage of Polycom solutions
Support Polycom products, including but not limited to: Immersive Telepresence solutions, Elite maintained endpoints, middleware and bridges
Determine root cause of problems or effectively interface with escalations team to determine root cause, find solutions and provide feedback to customer on root cause as required
Maintain accurate documentation of all actions required to resolve issues
Available, if required, to provide back up to a regional support team working on nominated Elite accounts
Extensive experience as primary point of contact for accounts in a high touch technical support environment
Understanding of UC, including Video Conferencing and associated technologies (GKs, GWs, Management systems, etc) required, including
O o designing, implementing, and troubleshooting Microsoft Lync 20xx and Office Communications Server 2007 R2

Converged Hardware Engineer L / L Support Resume Examples & Samples

Network focused in your role within the Converged Hardware Services Team
Install, configure and manage converged technologies across EY’s global estate
Troubleshoot storage, network and compute issues through to problem resolution
Implement solutions based on EY standard components globally
Administer VCE Vblock systems
Engineer new converged/hyper converged/software defined storage solutions to meet EY requirements
Adhere to Change/Problem/Incident management process
Knowledge in Backup Hardware components
Knowledge in Server OS technologies (Windows, ESX and Linux)
Continuous commitment to learning and improvement
Comprehensive verbal and written communication in both business and technical context
Ability to work with geographically dispersed teams
Strong self management and time management skills
Strong interpersonal skills including: team work, ability to accept constructive criticism, willingness to help others, integrity, operate with respect and trust
Flexibility in approach to work and adaptability to changing conditions
Technical risk identification and management strategies
Travel may be required to guide implementations or meet with vendors and contractors supporting various projects
Weekend or late night work may occur during project phases
Due to the global team/organization calls and meetings out of regular office hours will occur
Experienced in working with Multicultural Teams

Support Engineer Ran Resume Examples & Samples

Engineer with experience in technical support for 2G: Trouble shooting, Problem Solving and Emergencies handling
Very good knowledge on Radio Base stations, BSC , NWI
English communication (advanced)

Mediaroom Support Engineer Resume Examples & Samples

Previous Mediaroom technical support experience is highly desirable
Junior-Senior engineer level experience is preferred with focus on Microsoft platform servers (5+ years troubleshooting Microsoft server platform software)
Experience working with and supporting Enterprise and/or Telco/Cableco customer base
Self-starter with ability and ambition to work remotely, or possibly onsite with a specific customer for extended or dedicated periods of time
Ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness
Spanish or Portuguese language speaking and reading/writing capabilities are a plus

Mobile Operator Support Engineer Resume Examples & Samples

Work closely with our Mobile Operator partners to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their mobile network. This includes remotely supporting the Mobile Operator's deployment and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Menlo Park, California
Provide ongoing reactive technical support to Mobile Operators through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues
Build and maintain proactive monitoring systems to ensure all Mobile Operator integrations are highly available

Industrial Engineer Support Intern Resume Examples & Samples

Define takted delivery routes
Complete standard work for loading carts
Develop most efficient warehouse stores layout
Develop training plans
Identify productivity opportunities in materials
Assist in Lean Transformation plans for 2016

ICT Support Engineer for Hospital Information System Resume Examples & Samples

Customer Request Handling (provide technical support for HIS application for end-users, via phone and email, work with the end-users to understand the inquiry and/or escalate to next level to help facilitate to resolution, help end-users to gain understanding of application and process navigation through it)
Problem Solving through corrective maintenance (research, diagnose, analyse, troubleshoot and identify solutions, elimination of the causes of problems by implementation of the transitional / alternative solutions, gathering necessary inputs for development team in order to correct bug, testing, document best practices)
Handling of Preventative Support (Monitoring and Administration of system, proactive identification of potential problems in terms of verification of system records files to the application server and database, the detection of a potential malfunction and implementation of necessary corrective or administrative actions on system components so system can remain in satisfactory operating characteristics and prevent problems from recurring),
Software Update/Upgrade Implementation, including writing necessary technical documentation
Responsible for reporting work status to the project and line manager
The workplace may include shift work (from 07:00 to 20:00 on working days), and if necessary Emergency on-call duty rotation (24/7/365)
Bachelor's degree in Computer Science, Information Technology or equivalent work experience
Experience and Knowledge of server infrastructure components (Oracle database, application server (Oracle WebLogic), http server (Apache), LDAP, load balancer (F5), ...)

Elite Support Engineer Resume Examples & Samples

Candidate shall be BE/B.Tech with 7-10 years of experience in a customer facing technical support environment in telecom/Network/VoIP domain
In depth knowledge of telephony (including ISDN / Q.931 / DASS2 / DPNSS) and an ability to apply this knowledge to resolve complex issues
A good knowledge of conferencing solutions from a service provider perspective i.e. audio, video bridges etc
Knowledge of networking, LAN protocols, network topologies etc
Good understanding of MS Windows/AD/Exchange environment
Demonstrably good understanding of IP network and network troubleshooting skills
Familiarity with firewalls, routed networks, video/audio across IP etc
Knowledge of international standards, especially with regard to audiovisual and data conferencing, and LAN / WAN networks
Experience of supporting videoconferencing and audio-visual equipment. Polycom CVE qualified and CCNA certified, preferably
An understanding of interoperability issues with different manufacturers’ conferencing systems would be useful
A background of handling customer problems in a professional manner, whether over the telephone or on site
Good written skills, to include formal technical report writing
Organised, structured approach to managing work loads
The ability to work in a high pressure environment
Flexible attitude. Willing to participate in an on call / call out rota, able to work non-standard hours (overnight, weekends) and able to travel throughout India as required, often with little notice
Self motivated, “can do” attitude, able to use initiative

Nuix Engineer Support Resume Examples & Samples

Bachelor’s degree in Computer Science, Business or closely related field or equivalent experience
2 - 4 years of experience Nuix Engine API Developer Certification and Nuix eDiscovery Certifications Preferred; Degree in Computer Science, Machine Learning, Information Retrieval or related field Preferred
Nuix Engine API Developer Certification and Nuix eDiscovery Certifications Preferred
2+ years experience with scripting or programming languages, including but not limited to Visual Basic, MySQL, C, C++, Perl, Python and / or SQL Oracle Database development
Two years of relevant experience in an eDiscovery vendor or law firm environment (incl. but not limited to Early Case Assessment, Analytics and Predictive Coding, Downstream Review and Production) and Investigative workflows
Experience using various software tools including Relativity (kCura), Clearwell (Symantec/Veritas), Axcelerate (Recommind), Viewpoint (Xerox), Xera (iCONNECT), Equivio (Microsoft), Brainspace (Brainspace), PSS Atlas (IBM), eCapture/Allegro/Eclipse (iPro), LAW Prediscovery and ECA (LexisNexis), eNCASE eDiscovery/eDiscovery Review (Guidance), Extero, Autonomy (HP), Kazeon (eMC), etc. Experience with all listed tools not a requirement, but broad base of experience across various tools is desired
Problem Solving – Excel with handling of high-level issues and good understanding of utilization of internal resources to determine most appropriate course of action
Well versed in analysis methods and techniques for managements of projects containing ESI
Highly proficient with MS Office applications
Ability to organize and delegate tasks as necessary
Excellent organization skills and ability to self-manage
Proven ability to handle projects within a tight deadline
Ability to work flexible schedule and extra hours as needed
Strong analytical and communication (verbal and written) skills
Maintain a high performance level on repetitive tasks
High attention to detail and accuracy of work
Work on call off hours/weekends during critical project phases
Strong organizational skills and ability to manage multiple projects simultaneously
Work well in a team environment as well as independently
Work well under pressure and time-critical situations

Principal Cnd-sp Infrastructure Engineer Support Analyst Resume Examples & Samples

Serves as liaison with clients, participating in meetings to ensure client needs are met
Maintains current knowledge of relevant technology as assigned
Participates in special projects as required
Experience with support to CNDSP work centers
Will have excellent oral and written skills creating programmatic documentation; standard operating procedures and granular process checklists
Will conduct special projects by request
8-10 years of related systems engineering experience

Senior Software Engineer, Support Resume Examples & Samples

Software development with Java, C/C++, XQuery, JavaScript, or similar
Document and data formats - XML and JSON along with related technologies
Enterprise database engines (Expertise from RDMS technologies such as Oracle and DB2 are transferable)
Operating systems - Linux and Windows Server
Search engine technologies such as Lucene and Google Search
Commonly accepted industry architectures/technologies including J2EE, .NET, XML, REST, SOA/Web Services, SQL, HTML, HTTP
This is a problem solving role. We do not work off of scripts as very few of the issues we receive fit into a box
This role requires an understanding of the entire application stack, with the ability to debug not only code but also system level issues
Performance geeks should apply because the most common cases are customer specific performance issues
This is an Incident based role - not project based (i.e. we do not develop a product but we help our customers build and maintain products)
The people that call upon MarkLogic Support are Engineers and IT professionals – The MarkLogic Support team needs to be able to speak their language
The support team at MarkLogic is in the engineering organization
Case load – current average is about 5 tickets per week. However, we realize that not all problems are created equal, so we do not base an engineer’s performance on this statistic
The MarkLogic Support team is a true TEAM! Although we are spread out around the world, there is a culture that we are all in it together. The only statistics ever presented up management chain are team statistics

Mobile Operator Support Engineer Resume Examples & Samples

Previous experience as a Support Engineer, Service Engineer, IP Engineer, Packet core Engineer or Network Engineer (or similar) in the telecommunications space
BA/BS in Engineering, Computer Science or equivalent degree/experience
3+ years of experience in the telecommunications industry
Good understanding of standard operator infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, GGSN, SGSN, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI) preferred
Solid understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL) preferred with good knowledge of different data exchange formats, protocols and common telecom infrastructure APIs in general
Bilingual in English and Spanish or Portuguese, including writing technical documentation
Unix/Linux experience would be highly advantageous
Scripting experience would be highly advantageous
Relocation assistance available for valid visa holders

L Support Engineer Resume Examples & Samples

Need strong building blocks -- will consider candidates with 1 or more of the following experience areas
External customer support for enterprise environments
TSM / TPC support, test, or hands-on administration
Strong debugging skills on Storage / Backup products
Very good communication skill
Should be able to articulate solutions and troubleshooting options well
Hands-on experience with multiple platforms including Linux, AIX, and Windows
Understanding of database, perferably IBM DB2
Familiar with and able to interpret complex software problems that span across multiple components
Storage Area Networks, Network protocols
Network troubleshooting using tools such as Wireshark, etc
Hands on experience with Storage virtualization is a plus

MAM Support Engineer Resume Examples & Samples

Providing first class 2nd/3rd line support to Sky’s Enterprise MAM Systems
Helping to facilitate and manage projects or improvement driven change work on the platforms and ensure they transition into the support team
Ensuring that support tasks are carried out to an appropriate level in an appropriate time frame
Ensuring that tasks are always coordinated properly for the hand over and hand back of live systems, to ensure that systems are fully operational before returning to live use
Experience of Supporting MAM Systems
Experience of MAM Workflow Orchestration / BPMS
Experience of Broadcast Production Systems and Workflows
Experience of Encoding/Transcoding (Preset/Profile Design)
Experience of SD/ HD/UHD video and audio formats
Experience UNIX/Linux Administration
Knowledge VizOne, Ardome Signiant, Aspera, Elemental, Ateme, Vantage, Cerify
Knowledge scripting Perl/Python
Knowledge of Broadcast IT Systems (Storage, Network, Databases)

L Support Engineer Resume Examples & Samples

1 or 2 Years of experience in IT
Citrix
Network Printers / MFPs
Telephone switches (Alcatel, Cisco)
Network protocols and services
Ability to translate business requirements into technical consequences
Patience
Quality awareness, with "first time right" approach
In addition to the technical skills specified in the previous section, possession of the skills or knowledge on the subjects listed below allows for improved flexibility and/or career potentials
MCITP/MCSA

Desktop Service Engineer Support Engineer Resume Examples & Samples

Creates OS image/build packages, application packages and undertake OS installation/troubleshooting
VDI (Virtual Desktop Infrastructure) managing the virtual image
Understands AD structures, Global Policies (GPOs), User permissions
Extensive knowledge of Windows 7 — 10 and Server 2003 - 2012 R2
Strong engineering skills in Windows server and desktop infrastructures
Strong imaging and deployment skills
Strong skills in patch management using WSUS and like technologies
Automation and maintenance using Enterprise Management tools. SCCM preferred
Software Packaging and deployment
Enterprise Management (SCCM, WSUS, Admin Studio)
Exchange, SharePoint, Active Directory,
Hardware, virtualization, and enterprise storage skills

Engineer Support Analyst With Strong MS Access Resume Examples & Samples

Experience with Bills of Material and Material Requirements Planning often required
Background in manufacturing
PowerPoint and SharePoint are often key win factors

Application Engineer Support Resume Examples & Samples

The Solar PV Application Engineer (SPV AE) is a consultative, technical sales professional responsible for supporting key Electrical Consultants, Engineering Procurement Construction (EPC) firms, Solar Integrators and Solar Developers that serve the Solar Photovoltaic marketplace. The SPV AE must possess strong technical skills. The SPV AE must have expert application and product knowledge in Solar DC Infrastructure (combiners, switches, switch-combiners, wiring and cable harnesses) Solar Inverters, Electrical Power Distribution, Power Monitoring, and SCADA systems
It is the responsibility of the SPV AE to provide the technical support required to the overseas team (the US Solar Application Engineer) and may be asked to directly support a US Sales Engineer on specific solar PV projects
The SPV AE position does not have an individual sales objective, or ‘loading&#8217
The SPV AE must be capable of forging partnerships with internal resources (product lines, sales forces)
At the direction of the US Solar Application Engineer, provide day-to-day assistance and support, including
Assist with the layout and design of, Solar DC Infrastructure (combiners, switches, switch-combiners, wiring and cable harnesses) Solar Inverters, Electrical Power Distribution, Power Monitoring, and SCADA systems using Eaton assembly and component products. – Single line diagrams in AutoCad
Assist with the writing of technical specifications for new projects in a manner that will put Eaton in an advantageous position when the project is bid
Provide preliminary and final equipment layouts, dimensions, weights and budgetary pricing information
Develop a solar project Bill of Material for pricing by CHAMPS and Divisions
Run solar pv plant simulation model for selected Eaton equipment using PVSyst modeling software
Provide technical support to the overseas team (the US Solar Applicaition Engineer) on projects quoted by the local sales office. This will include
BE degree in related field (ideally Electrical Engineering) with minimum 3 years of experience in Electrical design/Power plant
It is desired (not mandatory) that the basis level of technical knowledge regarding the application of , Solar DC Infrastructure (combiners, switches, switch-combiners, wiring and cable harnesses) and Solar Inverters products and their application
The SPV AE is also expected to be proficient in AutoCad
Demonstrated ability to interface with Electrical Consultant Principals and Lead Electrical Engineers at Electrical Contractors, EPC firms, Solar Integrators and Solar Developers, as well as Engineers at solar project End Users
SPV AE’s must have strong commercial skills
SPV AE’s must be excellent in building relationships and collaborative style of working

L Support Engineer Resume Examples & Samples

Second-level incident support, including diagnosis and restoration activities, including liaison with third-party support contractors and/or manufacturers as needed to escalate these incidents
Perform standard routines, queries or reports, setting up scheduled jobs
Perform back-up and restore activities; Knowledge on Backup Exec, Sep Sesam, Microsoft DPM
Contribute to the documentation of IT services
Strong involvement with ISO 27001/ISAE 3402
Support and maintenance of the operating systems and related utility software including patch management
License management, especially operating systems, utilities and any application software not managed by the Application Management teams
Security control and maintenance of the access controls
Performing basic ongoing maintenance for IT Systems within the IT Infrastructure-Building, testing, maintenance and distribution of images; Desktop service maintenance including, deployment of releases, upgrades, patches and hot-fixes; Maintain desktop archiving/rebuild policy; Support for connectivity issues (in conjunction with network experts) to home-workers, mobile staff, etc. Configuration control an audit of all desktop equipment
Managing the rights of specific users or groups of users to access resources on a network. Configuration and fine-tuning of IT systems
Performing basic ongoing maintenance for IT Systems within the IT Infrastructure
Monitoring of IT Systems within the IT Infrastructure
Ensuring that management is made aware of all known and identified risks to system availability, performance, reliability and security
Understands TMF Groups' business lines, regulatory requirements and how the organisation is structured
Records their time accurately and within deadline
Understands and applies control and risk and governance frameworks consistently
Is financially mindful of personal impact on the business
May delegate to support staff with clear explanation
Understands own motivation and impact of personal attitude on own performance
Builds and maintains relationships at all levels across the Group
Will be mindful of cultural difference across a diverse organisation
Communicates (verbally and through written work) information in a clear and concise manner
Will manage stakeholders' expectations with regards to delivery, escalating concerns as appropriate
Puts colleagues/clients at the centre of everything they do to ensure a positive experience
Upholds the values of the organisation in all that they do
Acts with integrity
Trustworthy tea member who considers all that's around them
No strategic input the role is operational/technical
3-5 years experience in a similar role
Will generate ideas for improvements based on past experience
Understands personal development areas and is driven to bridge gaps
Will ask relevant questions to improve business awareness knowledge
Is aware of client contracts and what is W.I.P/'out of scope'
Individuals will work under direct supervision and work will be reviewed

Engineer / Support Engineer / Senior Engineer Resume Examples & Samples

Assists in a variety of topics including developing innovative procedures, improved design recommendations or new or better equipment purchase recommendations
Bachelors Degree in engineering
Professional Engineer, registered in applicable state

Support Engineer Support Office Diss, Norfolk Resume Examples & Samples

Provide general IT support to all CVS employees and sites across the group as part of the IT department (will need to be flexible in start time as shifts vary from 7.00am -3.00pm to 10.00am to 6.00pm Monday to Friday. Occasional weekend and on-call availability required as well
Participate in off-site new system installation projects. Some overnight stay will be required on occasion
Support the IT department in the daily running of the IT helpdesk
First line logging of technical issues (ensuring relevant parties are kept fully informed of progress as appropriate)
Build / configure devices such as laptops, PCs, printers and terminals
Adhere to defined IT policies and processes, ensuring IT provide a consistent and professional service at all times
Escalate IT issues to the IT Support Manager and Head of Group IT as appropriate
Participate in projects off site from time to time as may be deemed necessary
Provide a high level of customer service and support at all times
Behave in a professional manner in all communications and responses
Share relevant information with colleagues, ensuring they are able to follow up and complete any work undertaken should circumstances required it
1 years + experience working within an IT helpdesk team (1st line support) for a multi-site business with a large customer base
Good technical background in a Microsoft Windows environment, utilising Terminal Service
Experience in off-site network / system installations
Experience of using Track IT to manage support calls
Any technical qualifications relevant to this role (Microsoft certifications would be very advantageous)
Experience supporting Linux servers an advantage
Experience with MSSQL Server an advantage
1+ Years using Windows 7, Microsoft Office (Excel, Word and Outlook) 2007 or later versions
Basic understanding of communication technologies (such as Wide Area Networks, VPNs, ADSL, Remote Desktop
Anti-virus (Kaspersky)

Support Engineer Support Office Diss, Norfolk Resume Examples & Samples

Provide general IT support to all CVS employees and sites across the group as part of the IT department (will need to be flexible in start time as shifts vary typically from 07:00 – 16:00 to 10:00 to 18:00 Monday to Friday. Regular weekend and on-call availability may be required as well
Participate in off-site new system installation projects. Some overnight stays will be required
Diagnose and resolve technical issues (ensuring relevant parties are kept fully informed of progress as appropriate)
Participate in projects off site from time to time may be deemed necessary
Share relevant information with colleagues, ensuring they are able to follow and complete any work undertaken should circumstances required it
3 years + experience working within an IT helpdesk team (1st / 2nd line support) for a multi-site business with a large customer base
Excellent technical background in a Microsoft Windows environment, utilising Terminal Service
3+ Years using Windows 7, Microsoft Office (Excel, Word and Outlook) 2007 or later versions
Demonstrable understanding of communication technologies (such as Wide Area Networks, VPNs, ADSL, Remote Desktop

Enterprise Support Engineer Resume Examples & Samples

Solve complex customer support tickets often involving Linux servers, source code, and web application issues
Effectively communicate technical information to customers and engineering groups at GitHub
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
Identify bugs and improvements in the GitHub Enterprise codebase
Manage urgent customer outages during business hours

Mobile Operator Support Engineer Resume Examples & Samples

Work closely with our Mobile Operator partners to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their mobile network. This includes remotely supporting the Mobile Operator's deployment and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Dublin, Ireland
Previous experience as a Support Engineer, Service Engineer, VAS engineer, Packet core/Network/IP Engineer (or similar) in the telecommunications space
BA/BS in Engineering, Telecommunications, Computer Science or equivalent degree/experience
Good understanding of standard operator infrastructure, capabilities and network protocols, especially service (VAS) infrastructures, packet core infrastructure (2G/3G/4G) including advanced packet core features (PCRF, DPI), BSS infrastructures for provisioning and charging (online/offline charging, mediation)
Knowledge of signalling protocols and flows (SS7, Sigtran, Diameter)
Strong knowledge and operational experience in VAS services (national/international SMS flows, SMS hubbbing principles)
Solid understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP) preferred with good knowledge of different data exchange formats, protocols and common telecom infrastructure APIs in general
Excellent written and spoken communication skills in English, including writing technical documentation
Relocation assistance available

Support Engineer M/F Resume Examples & Samples

Order Management application
Product catalog application
Financial Provisioning Interface Application
SAP CC, CI, FI-CA

100

Software Engineer / Support Resume Examples & Samples

Excellent working knowledge of, or ability to quickly learn, VB.NET, C#, and VB Script
Exceptional troubleshooting, problem-solving and analytical skills
Ability to learn industry-specific knowledge and new technologies quickly
Basic SQL skills
Authorized to work in the United States for any employer
Ideal knowledge of PHP and JavaScript
Advanced proficiency with MSSQL and MySQL
Logistics and supply chain concepts

101

Dedicated Support Engineer Resume Examples & Samples

Troubleshoot issues by resolving them with maximum customer satisfaction
Take full ownership on customer problem / cases, monitor for proper and on time feedback
Act as the front line T2 contact to interact with customer’s contacts at site
Work closely with the Nice Support Engineers in case of Escalated cases
Install NICE product update packs and hot fixes
Telephony background (preferred in Avaya) and advance knowledge on IP phones communication
Experience at system/application implementation at customer sites
Working knowledge of Relational Database principles and methodologies
Good Knowledge and experience in MS SQL Database structure, administration, performance tuning and scripting
Minimum 3 years technical experience with Windows Platforms and Active directory as a System\Application administrator
Thorough understanding of the Windows Server Operating Systems, installation and configuration - particularly how to setup Windows networking, user permissions, Group Policy, Login scripts etc
Knowledge and practical experience in Storage systems: EMC, Tivoli

102

Enterprise Support Engineer Resume Examples & Samples

2 years experience in a technical support role supporting software applications and enterprise clients
Strong written and oral interpersonal and communications skills in English
SQL command/query experience essential (mainly SQL Server/Oracle a plus)
Strong experience of supporting systems developed within the Microsoft .NET framework, preferably using C# (J2EE architecture experience a plus)
Technical Degree Level Qualification (Preferably in Computer Science)

103

Engineer, Support Engineer, Senior Engineer Resume Examples & Samples

Gathers and correlates basic engineering data using well defined engineering procedures, which may include routine and diagnostic testing of components and systems, and engineering studies
Working knowledge of regulatory requirements and industry standards with Instrument and Control and Digital Systmes background
Professional Engineering registration in Pennsylvania

104

Engineer / Support Engineer / Senior Engineer Resume Examples & Samples

Assists in the work on smaller engineering projects or well-defined areas of larger projects
Uses existing procedures to investigate, evaluate and assist in producing technically correct and cost effective designs or recommendations that solve ongoing problems
Builds relationships that will facilitate knowledge transfer, cross functional knowledge of related work groups, and ability to present work products effectively

105

Enterprise Support Engineer Resume Examples & Samples

Solve complex customer support tickets often involving Linux servers, source code, and web application issues
Effectively communicate technical information to customers and engineering groups at GitHub
Work proactively with customers on activities such as coordinating upgrades, communicating upcoming features, and ensuring their installation is running smoothly
Identify bugs and improvements in the GitHub Enterprise codebase
Manage urgent customer outages during business hours
Legal working authorization in Australia
Currently residing in the Australia
General understanding of how modern web applications work
Prior experience providing technical support
Excellent Problem-solving skills
Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM)
Enthusiasm for working directly with customers
Stellar English and grammar skills
Worked closely with large complex customer accounts
Familiarity with Git and GitHub
Experience with phone support
Ability to look through and understand code (Ruby / Bash)
Previous experience as a Linux System Administrator
Previous experience providing on-site consulting or professional services
Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!

106

Support Engineer Stage Resume Examples & Samples

Education: (Recruiter to supply educational requirements)
Negotiation & argumentation skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people

107

Enterprise Support Engineer Resume Examples & Samples

Current legal working authorization in Japan
Stellar Japanese and grammar skills
Business level English skills
The ability to look through and understand code (Ruby / Bash)

108

Mobile Operator Support Engineer Resume Examples & Samples

Provide ongoing reactive technical support to Mobile Operators through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partner's technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues
Understanding of standard operator infrastructure, capabilities and network protocols, especially packet core infrastructure (2G/3G and 4G), service (VAS) infrastructures, GGSN, SGSN, BSS infrastructures for provisioning and charging (online/offline charging, mediation), advanced packet core features (PCRF, DPI)
Understanding of IT infrastructures (distributed, high available real-time infrastructures) and network protocols on different layers (OSI layer model – IP, TCP, UDP, SCTP, HTTP, SMPP, GTP, Diameter, MAP, CAMEL)

109

Enterprise Support Engineer Resume Examples & Samples

5+ years of experience in support, software services, and/or system administration for a large end-user community
Understanding of applications server technologies (e.g., Tomcat, Apache, WebSphere, JBoss, etc.)
Experience with databases (MySQL or other)
Experience with Python or Java

110

L Support Engineer Resume Examples & Samples

Work on Problem tickets, work on Service requests adhering to the SLEs defined
Continuously improve the knowledge management to ensure the 1st line team able to deliver more of the Ops and Control Tasks
Follow Escalation matrix and has clear communication with other team members
Knowledge on Alerting Tools like Splunk, GENEOS,Tivoli, knowledge of Process Tools like SNOW, xMatters and JIRA
Exposure to cloud technology including cloud CDN is highly desirable, web server configuration, ideally Apache server, JBOSS

111

Wintel Support Engineer Resume Examples & Samples

Manage workload and ensure assignments are completed on time and within target completion dates
Keep clients informed at all times as to progress of assigned tasks and setting realistic expectations with regards to completion dates and status updates in a professional, concise and informative manner
Demonstrate ownership and interest in goals by identification, escalation and resolution of issues appropriately
The successful candidate may progress into further technical or leadership roles
Keep abreast of new / emerging technologies
Ensure timesheets accurately reflect activity within guidelines
Minimum 5+ years skills and experience in the installation, configuration and remote support of Windows 2008 / 2012 Server and other operating systems
Experience in virtualised environments (200+ host) & managing VMware ESX Server
Experience in HW technologies – enclosures/blades/servers
Working understanding of Active Directory
Extensive experience in a large (1000 +server) enterprise or corporate environment
Have an understanding of how to methodically approach troubleshooting
Ability to resolve issues & handle conflicting priorities in a dynamic environment
Strong communication skills, the ability to interact well in client environment and service excellence
A positive attitude, a passion for IT and a mindset that can adapt easily to change
Ability to multitask and prioritize current and incoming workload
Ability to work under pressure and be a fast learner
Must meet and maintain security clearance requirements of HPE and relevant client(s)
Has ability to perform/drive resolution of problems on individual products
Able to produce documentation for use by team and customer
Has mastered at least one technical discipline with strong knowledge in at least three major technology areas

112

L Support Engineer Resume Examples & Samples

Regular checks on the local area networks of the organization
Monitoring the networks
Regularly reviewing and optimizing the networks
Proactive management and maintenance of the networks
Administering incidents and changes
Basic user trainings
Preparing computers for use in the standard environment using group imaging solutions and standards

113

L Support Engineer Resume Examples & Samples

Monitoring of all applications
Problems/Issues/Defects Recording and Dissemination
Take action on all exceptions found while monitoring application instances and logs
Diagnostics of Problems/Issues/Defects
Setting Severity Levels to Problems/Issues/Defects
Workaround, Corrective Fixes, Removal of Data Errors
Regular Reporting on Open/In Progress/Resolved Tickets to next Level Managers and the Clients with Definite dates
Pro-active Communications
Pl/Sql
Good Analytical Skills
Knowledge on IBM stacks, Java and Perl would be an added advantage

114

Enterprise Support Engineer Resume Examples & Samples

5 years experience in a technical support role supporting software applications in enterprise-wide configurations
Proven track record in multi-tasking, working under pressure and meeting customer Service Level Agreements on an ongoing basis
Strong written and interpersonal communications skills
Demonstrated ability to learn new technology in a fast-moving environment
Database (SQL Server, Oracle),SQL command/query experience essential
Strong experience of supporting systems developed within the Microsoft .NET framework
Good knowledge of Windows and Unix platforms
Good knowledge of common applications and file formats (DOCX, PPTX, XLSX, HTML, XML, and DTP formats such as FrameMaker and InDesign)
Experience with ASP/ASP.NET, XML/XSL, WCF, Java, J2EE architecture, Application Servers is an advantage
Knowledge of programming concepts and general ability to read code is an advantage (C#, Java)
Linux OS Experience is a plus
Bachelors Degree (Preferably in Computer Science)

115

Engineer / Support Engineer / Senior Engineer Resume Examples & Samples

Assists in the work on smaller engineering projects or well-defined areas of larger projects. Uses existing procedures to investigate, evaluate and assist in producing technically correct and cost effective designs or recommendations that solve ongoing problems
(Engineer)
Internship/co-op in the energy industry preferred
Engineer in Training Certificate

116

L Support Engineer Resume Examples & Samples

Very good knowledge of Microsoft Operating systems (e.g. Windows 7/8/10, Windows Servers)
DataBases (complex queries, views, stored procedures)
Knowledge of Java and COBOL programming languages
Exposure to z/OS systems
Knowledge and experience in RDz/IDz, Debug Tool, Jazz platform, and Web Application Servers (e.g. WAS Liberty, Tomcat)
University degree in a Computer Science related discipline

117

Senior Hybris Commerce Engineer, Support SME Resume Examples & Samples

Architects eCommerce solutions
Hybris development
Develops eCommerce infrastructure strategies for scalability on demand and stability with a goal of near zero downtime
Understanding of Automation Tools
Understanding of source control applications
Familiarity with Amazon S3 cloud based offerings
Spring Framework development
RESTful web service framework development
Java web development
Use of source control (SVN, GIT, CVS, etc.)
On-Call Support
Strong verbal and written communication
Strong organizational and task management skills
Positive attitude and passionate
Ability to make decisions quickly and implement
Must be a self-starter, very organized and able to work independently as well as in small groups, including customer technical and business employees
Ability to lead an off-shore team

118

FIX Engineer Support Resume Examples & Samples

Supporting FIX systems and Order Routing Infrastructure
Analyze and research new functionalities
Resolve issues and liaise with various IT support groups, development groups and external vendors to ensure quick problem resolution
Provide management support for FIX infrastructure to identify problems before clients are affected. Perform testing of QA environment for clients. Liaise with vendors regarding FIX specifications and configurations supported. Configure UAT FIX systems and complete tests. Utilize SQL, UNIX and any scripting skills
Certify Configure and Support FIX connections to clients for the purpose of Electronic Trading
Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, Engineering (any), Math or a related field of study or related experience
Ideally should have experience in FIX Certification, FIX Onboarding, support of FIX and/or Order Management Systems
Experience in UNIX, Perl, SQL and/or software configuration management
Credit Suisse is an equal opportunity employer. Embracing diversity gives us a competitive advantage in the global marketplace and drives our success

119

Engineer, Support Resume Examples & Samples

Work with the Client Support and Engineering teams to correct issues reported on client sites
Daily troubleshooting, working with Java, CSS, HTML, and Javascript code on client websites
Required to work daily in LAKANA’s proprietary CMS platforms and develop extensive knowledge of LAKANA hardware and software components for triage, support, and execution of client requests
Participate as a member of the engineering team, including attending meetings, providing input on client projects, and working to develop team capabilities and documentation
Concise and accurate communication regarding technical issues and resolution through internal tasking system
Required to complete task estimation and ability to accurately judge amount of work needed for completion of client requests
Bachelor’s degree or equivalent in Computer Science
Comfortable working with Linux
Experience with SQL and creating performant database queries
Excellent written and verbal communication skills, with the ability to articulate complex and technical concepts to a variety of audiences
Strong organizational skills with high attention to detail and focus on accuracy
Ability to work in a fast-paced environment, handling multiple projects and priorities with frequent interruptions
Drive to deliver on a deadline – speed and accuracy are necessary to thrive in this position
Outstanding problem-solving and troubleshooting skills
Familiarity with working in Enterprise-level CMS systems
1-2 years+ Full-stack software development
Experience with any of the following: Liferay, Java Portlets, Responsive Web Design, JSP, Velocity Template Language, AJAX, LESS/SASS, IntelliJ IDE, Eclipse, Version Control Systems (Git and SVN)
Proficiency with JIRA and Confluence
Proficiency in MS Office suite (Word, Excel, Power Point)

120

Engineer / Support Engineer Resume Examples & Samples

Works under supervision in the field and/or office in a variety of functions and challenging but structured work that develops competencies in the function/discipline
Continually expands and improves technical and business skill set under own initiative with instruction, guidance and direction from others
Minimum of 2 years related engineering experience

121

Engineer / Support Engineer / Senior Engineer Resume Examples & Samples

Work under the direction of others on tasks related to SFPE, including but not limited to fire protection requirements, fire protection equipment, fire hazards, and fire fighting
Plan, conduct, and/or supervise SFPE assignments
Recommend changes to SFPE procedures and drawings/design documents. Gathers and correlates basic engineering data using well defined engineering procedures, which may include routine and diagnostic testing of components and systems, and engineering studies
Apply sound engineering principles to provide technically correct, timely and cost-effective recommendations
Review and approve SFPE-related work completed by contractors and/or other engineers
Interface effectively with other groups, both internal and external to Talen Energy's Susquehanna Nuclear, LLC facility. Work effectively in a team environment, both as a team leader and as a team member
Understand and practice Company safety and industrial hygiene policies. Incumbents must be aware of safety rules and environmental hazards and take appropriate action to ensure safety of personnel, the public, and the environment
Continually expand and improve technical and business skills set under own initiative with instruction, guidance and direction from others
Must obtain and maintain SSES plant security clearance
Previous experience as a Site Fire Protection Engineer, including knowledge of fire protection requirements, fire protection equipment, fire hazards, and fire fighting
A member of the Society of Fire Protection Engineers

122

Field Engineer Support / Engineer Resume Examples & Samples

Install new releases, upgrades, and patches of JDISS JPO product lines
Train and educate customer personnel on the functions and use of JDISS products
Manage multiple tasks
Perform server maintenance and support
Provide JDISS-related support to the COCOMs, Component Commands, and RSCs
Interface with end-users to resolve hardware, software and training issues
Perform on-going requirements analysis and reporting to supported organizations and JDISS chain of command
Provide System Security safeguards in accordance with local information systems security procedures
Develop and refine Standard Operating Procedures (SOP) to streamline future operational support
Provide technical support to the JDISS Account Managers
Assist the JDISS installers when deployed to sites
Assist in resolving customer trouble tickets assigned to the JDISS Help Desk
Provide system administrator support to the JDISS baseline systems
Perform operational evaluations of changes to new JDISS baselines
Analyze training support needs specific to the customer and recommend changes/updates to the JPO
Provide Functional User Training on JDISS Applications
Configure JDISS and non-JDISS Windows and Solaris workstations and servers with new releases and upgrades of COTS and GOTS software and operating systems

123

L Support Engineer Resume Examples & Samples

To succeed at this job, you must have: experience with Linux or Unix administration, Unix or Shell scripting, ticketing systems and call, escalation, incident and customer relationship management
It would be preferred if you have experience in technical support
We would like someone to join our team who is a strong verbal and written communicator, organized, process-minded and a team-player
You must have a Degree in Engineering or a related field
We are looking for someone with 1-2 years of experience in IT administration

124

Solution Support Engineer Resume Examples & Samples

Demonstration Infrastructure and Computing Platforms
Three years telecommunications experience
Three years engineering or sales engineering experience
Three years experience working with Sprint products, services and applications
Experience in RF engineering

125

Software Engineer Support Resume Examples & Samples

Work priority/severity (P1, P2, P3 etc.) incidents reported to the Development Operations Team
Work within the Information Technology Infrastructure Library (ITIL) best practices
Use Agile SDLC methodologies to debug, and support production applications
Participate in solution oriented workaround and permanent solutions through code change
Proactively identify, analyze and raise issues when incidents lead to quality, system performance, or architectural issues in product
Collaborate with support team peers and Scrum development teams in areas relating to bug defects, code change review and solution proposals
Assist in debugging and delivering enterprise application solution proposals in emergency patch situations
Willingness to accept on-call rotation responsibilities in support of a 24X7 Operations initiative
Outstanding troubleshooting and technical support skills
Experience supporting and writing multi-tier components
Demonstrate self-directed and proactive approach to solving problems
Self-starter capable of working on small teams in a fast-paced environment
Experience working with IT and infrastructure teams that correlate with software applications
Familiar with all aspects of the software development life cycle methodology including specification, documentation and testing, and scheduling
Bachelor’s degree in Computer Science or related discipline or equivalent experience
5+ years of experience developing, debugging and supporting software in C++, C#
Strong experience with the following technologies: C++ C#, WCF, ASP.NET, SQL Server
Strong knowledge of Microsoft Team Foundation Server (TFS) source code management suite

126

Solution Support Engineer Resume Examples & Samples

Global support of all sales. The SSE will engage any sales opportunity or support request from any country, region or area. We have specialists in all technologies that can be pulled into any project anywhere as the need arises
Minimum of four (4) years of experience in a technology support role
Must be able to work in a call center virtual environment with telepresence
Applicable Software : AutoCAD, Microsoft Office, Visio, Google Sketchup

127

Project Manager Engineer Support Resume Examples & Samples

Provides development of project Software Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract
Provides an independent assessment of how the project's software development process is being implemented relative to the defined process and recommends methods to optimize the organization's process
May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements
Conducts audits and reviews/analyzes data and documentation
Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications
Leads team on large projects or significant segment of large complex projects
Planning and scheduling project goals, milestones and deliverables
Providing support tracking project progress and resolution of project deliverables/issues in close contact with the engineers and program sponsors
Meeting regularly with the requirements managers to review project status, issues, risks and proposed mitigations
Tracking vendor status and review/approve vendor Statements of Work, if required
Defining requirements and plans throughout the project life cycle
Allocating resources for project and program implementation
Identifying and solving project issues effectively
Skills in and demonstrates technical, functional and business knowledge of project portfolio management, project management, customer engagement Roadmap, assessment and management, business development, account management and engagement pursuit, capacity and capability planning

128

Mobile Operator Support Engineer Resume Examples & Samples

Work closely with our Mobile Operator partners / Internet Service Providers (ISPs) to help them deploy both Internet.org as well as Facebook's special pricing offerings onto their network. This includes remotely supporting the deployments and testing of VPN connections, Header Enrichment, Special Pricing configurations and SMSC Binds from our office in Singapore
Provide ongoing reactive technical support to Mobile Operators / ISPs through a scaled ticketing system while ensuring a high quality of service. This includes troubleshooting partners technical issues in real-time in cooperation with their engineering and 2nd level operations teams and working with Facebook's internal technical teams on resolving those issues
Build and maintain proactive monitoring systems to ensure all our integrations are highly available
Help scale programs by writing documentation and other materials that can be used by our partners to help them integrate with Facebook infrastructure
Provide on-call support coverage via on call rotation schedule (during working hours) including weekends
Work with cross functional teams to deliver data-driven impactful results
Previous experience as a Support Engineer, Service Engineer, VAS engineer, Packet core (or similar) in the telecommunications space
Knowledge of signaling protocols and flows (SS7, Sigtran, Diameter)
Strong knowledge and operational experience in VAS services (national/international SMS flows, SMS hubbing principles)
Programming / Software debugging experience would be highly advantageous

129

Functional Support Engineer Resume Examples & Samples

Proven Ability to learn and work on latest technology, have good analytical skills and pickup faster
Should have excellent communication, interpersonal skills and be a team player
Experience working in an onsite-offshore model would be an advantage

130

Senior Software Engineer Support Lead Resume Examples & Samples

Coordinate a team of engineers to ensure customer reported issues are prioritized and triaged in a timely fashion to meet contractual obligations
Collect metrics on customer issues reported, resolved and outstanding. Present metric reports to management on a periodic basis
Meet weekly with customer technical personnel to convey issue status and to gather information and priorities
Develop expertise in the system requirements and functionality to be able to quickly diagnose issues and find root causes
Study trends and metrics to help identify long-term persistent issues and their solutions
Participate in Software Development Lifecycle activities like requirements, design and code reviews
Mentor junior level software engineers on triage processes and tool usage
Some minimal travel requirements to interface with customers support staff
BS in Software Engineering/Computer Science/Electrical/Computer Engineering or equivalent degree is required with 5+ years of work experience
A good understanding of the Software Development Lifecycle and its component processes
Leadership and organizational skills needed to keep a team on track and working on the right tasks
Strong critical thinking and analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Adept at queries, report writing and presenting findings using a diverse set of tools (SQL, XML, Excel, etc.)
Effective oral and written communication skills; ability to articulate clearly and concisely, tailored to audience
Ability to develop high level of credibility and strong positive relationships with customers and coworkers

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