System Support Engineer Resume Samples

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M Hauck

Mattie

Hauck

216 Ena Crossroad

Dallas

+1 (555) 721 4192

216 Ena Crossroad

Dallas

Phone

p +1 (555) 721 4192

Experience Experience

Los Angeles, CA

System Support Engineer

Los Angeles, CA

Effertz-Jacobs

Los Angeles, CA

System Support Engineer

Work with FP&A and Accounting teams to prioritize planned and unplanned development and management projects
Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems
Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
Working under general supervision, the Systems Support Engineer will perform the following activities according to approved procedures
Adheres to team performance metrics and drives for achieving the established goals
Provide logistics support input for proposal development
Assist with the tracking/management of internal instrument qualification status using signage and a spreadsheet

Dallas, TX

Mau-email System Support Engineer

Dallas, TX

Leuschke-Becker

Dallas, TX

Mau-email System Support Engineer

Provide explanations to project teams about standard work performed on their systems
Create work plan for major work to be accomplished
Manage minor issues independently, providing guidance to junior members of the team
Assist in providing estimates of effort, material costs, etc. for project related activities
Drive Implementation and adherence to standard processes and ongoing continuous improvement
Responsible for following change management policies and guidelines
Constantly assess current environment configuration and look for ways to improve process or technology

present

Los Angeles, CA

Senior System Support Engineer

Los Angeles, CA

Koepp Inc

present

Los Angeles, CA

Senior System Support Engineer

present

Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments
Demonstrate a high level of technical expertise to support complex Storage & Backup devices, including SAN, NAS and Backup solutions across all tiers, under minimal supervision
Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers
Develop ITIL procedures, technology strategy, engineering standards, methodologies, task-plans and best practices for Storage Engineering
Participate in "On-call" support rotation
Strong, hands-on technical and engineering expertise allied with business acumen
Mentor junior team members

Education Education

Bachelor’s Degree in Computer Science

Central Michigan University

Bachelor’s Degree in Computer Science

Skills Skills

Good Communication Skills & Capable to work within hard circumstances and good team spirit
The ability to stay calm and professional under pressure while working to strict deadlines
Ability to stay calm and professional under pressure while working to strict deadlines
Ability to quickly identify and troubleshoot problems
Analytical thinking and Good knowledge with Data Surfing
Knowledge of scripting practices for Unix/Linux Shell scripting as well as SQL query authoring
Knowledge and application of commercial computer application packages (MS Office, etc.)
Ideally knowledge of both Oracle and MS SQL
Full knowledge of Microsoft Office suite
Strong computer skills related to data capture, organization and analysis

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15 System Support Engineer resume templates

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Senior System Support Engineer Resume Examples & Samples

10 years plus in a successful development environment regularly releasing well-tested solutions with complex integrations to meet application and service objectives
A strong foundation in the fundamentals of computer science, complex application architectures and complex systems
Working knowledge and experience supporting at least 2 of the following third party products: Netcool Omnibus, Splunk, BMC Patrol, BMC BAO, Riverbed AIX & APM, MS SCOM, SCCM, Moogsoft,
Excellent oral and written skills with the ability to interact with management, technical subject matter experts, and business customers are essential in this role. Comfortable with ambiguity as needs change on a regular basis
High degree of initiative and sense of urgency
Familiarity with Network, Systems and Infrastructure Alert Management concepts

Senior System Support Engineer Resume Examples & Samples

Responsible for the design, implementation, security and availability of Storage, Backups and SAN infrastructure, based on business requirements while adhering to tight operations, security, and procedural models
Responsible for complex provisioning, advanced maintenance, data replication, disaster recovery, data migration and documentation for our Open Systems Storage and Backup environments
Demonstrate a high level of technical expertise to support complex Storage & Backup devices, including SAN, NAS and Backup solutions across all tiers, under minimal supervision
Operate in complex, highly-secure, highly-available, operations-centric datacenter environments and interact with other technology domain experts as required, to build and maintain the Open Systems Storage and Backups solutions in those datacenter environments
Function as the Storage lead on key infrastructure projects and initiatives
Write technical design and build documentation for storage infrastructure
Develop ITIL procedures, technology strategy, engineering standards, methodologies, task-plans and best practices for Storage Engineering
Work with other Engineering disciplines to develop Reference Architectures and technology standards based on Infrastructure Building Blocks that can be offered as services to our internal customers
Mentor junior team members
Participate in "On-call" support rotation
Bachelor's degree in Computer Science/Engineering or related field is preferred
Seven or more years of solid experience working in SAN/Storage/Backup Administration
Experience working in large, complex, enterprise datacenter environments
Expert knowledge in designing, deploying and supporting Open Systems, Enterprise SAN, NAS and Backup solutions in a private cloud model
Extensive storage networking background is preferred
Strong knowledge of OS fundamentals for UNIX, Linux and/or Microsoft platforms
Strong knowledge of virtualization technologies and products from VMware, Citrix or Microsoft
Strong knowledge of blade system architectures (HP, Cisco, IBM or Dell)
Hands-on experience with EMC and/or HDS Enterprise and Midrange storage arrays
Hands-on experience with Brocade and/or Cisco SAN Switches and Routers
Hands-on experience with Isilon and/or NetApp NAS storage arrays
Experience installing, configuring, supporting and maintaining Enterprise Backup solutions comprising disk-based VTLs
Hands-on experience with Symantec NetBackup and/or EMC DataDomain
Experience with UNIX (Linux, AIX, Solaris), VMware or other hypervisors, and Windows operating environments
Experience with storage configuration, volume management and path management software tools (LVM, Native MPIO, EMC PowerPath, HDS HDLM, etc.)
Experience with Disaster Recovery as it relates to storage systems and data recovery techniques, including disk replication, snapshots and disaster recovery best practices
Ability to write technical design and build documentation for all aspects of Storage and Backup infrastructure
Expert analysis and troubleshooting skills for the end-to-end storage and backup stack (VMs, hosts, SAN switches, Storage & Backup devices)
Experience in system monitoring tools and techniques for supporting SAN, NAS and Backups operations, alerting and remediation
Scripting proficiency in both Windows and UNIX environments
Ability to lead cross-functional teams on key infrastructure projects
Strong, hands-on technical and engineering expertise allied with business acumen
Excellent oral and written communication skills, and strong inter-personal skills
Storage and ITIL related certifications are preferred

System Support Engineer Resume Examples & Samples

At least 3 years of experience in Managing Tables, Indexes, Managing Roles, System and Object Privileges
Should be able to performSQL tuning to reduce costing
Good Understanding of Oracle Optimization and Indexes

I-lottery System Support Engineer Resume Examples & Samples

Provide remote and phone support for tier 2 technical issues related to Scientific Games I-Lottery and Interactive based systems
Support customer service operations and escalate issues to appropriate leadership
Provide support during a 24x7 on call rotation
Keep track of daily operations while constantly reevaluating priorities
Prioritize through evaluating impact, priority and resources available
Establish root causes for problems and communicate incident reports to clients
Create thorough resolution action plans
Remotely build, configure and manage Windows and Linux-based systems
Act as the Lead while onsite to ensure delivery and customer satisfaction
Create, maintain, and update various troubleshooting procedures, knowledge bases, technical bulletins
4-6 years’ experience in the Computer Systems and Networking field
Recognized certifications (VCP, CCNA, CCNP, MSCE, etc.)
6-10 years’ experience in the Computer Systems and Networking field
Experience with UNIX/Linux Operating Systems
Experience with Microsoft SQL Server, or other database engine
Solid, hands-on experience with implementing Windows-based server architectures
Excellent follow through skills with particular attention to providing outstanding customer service
Experience in the creation of detailed product installation requirements
Experience in project coordination is an asset
Lottery or gaming Industry experience in IT or Slot Operations

System Support Engineer Senior Resume Examples & Samples

Excellent customer service and communication skills are required
Ability to work independently or as part of a small team
Ability to work in a time-sensitive environment installing mission-critical systems
Ability to develop, maintain, and follow defined processes and document any issues/problems clearly
Microsoft MCSE, VMWare, NetApp, or Cisco certifications a major plus
Bachelor’s degree in an associated discipline
Two (2) years’ experience in related field can be substituted for each year of the 4 years of college
Qualifications: seven (7) or more years’ experience in IT, network engineering, or systems engineering
Must have experience in an engineering, Tier 2 support role with responsibilities in hardware installations, troubleshooting and repair, with at least 2-3 years in an IT leadership role
Top Secret Security Clearance required

System Support Engineer Resume Examples & Samples

Collaborate with Software, Hardware and System Performance Engineering teams to problem-solve critical software production issues
Have the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
Document specific techniques for incident/problem resolution that will enable proactive system management
Own and drive Root Case Analysis (RCA) on complex system issues
Bachelor’s degree in Engineering and/or relevant experience
Excellent interpersonal and customer-facing skills, with the ability to competently discuss complex technical issues with software, operations, and leadership teams
Ability to manage multiple high-priority tasks simultaneously
Knowledge and/or working experience with Relational Database Management Systems (MySQL, Oracle)
Knowledge and/or working experience with Linux (RHEL, Ubuntu)
Unix/Python Shell Scripting skills a plus
Experience in a fulfillment or logistics environment a plus
Experience with hardware and solutions troubleshooting a plus
Knowledge and/or working experience with networking and Product IT management a plus
An understanding of AWS or other cloud technologies
Demonstrable software development experience utilizing a high-level programming language (Java, C++)

System Support Engineer Resume Examples & Samples

Collaborate with Software Engineering teams to problem-solve critical software production issues
Has the ability to resolve critical incidents/problems and fluently applies escalation and notification procedures to leadership
Is able to document specific techniques for incident/problem resolution that will enable proactive system management
4+ years of work experience in a comparable position
Strong knowledge and working experience with Relational Database Management Systems (MySQL, Oracle)
Have experience in working in an ITIL type environment

Senior Manager, System Support Engineer Resume Examples & Samples

5+ years of Systems Engineering, Mechanical and/or Electrical Engineering
Understanding of renewable energy systems
Knowledge of IoT devices and systems
Technical troubleshooting and root cause analysis
Familiarity with technologies involved in PV energy production, home automation and energy management systems
Customer interfacing experience to include; field installers and business leaders
Experience generating and delivering technical training to teams and business partners
Development of database search algorithms to measure performance and detection of anomalies
Oversight of Level 1 teams
Solar energy industry experience

Nmac System Support Engineer Resume Examples & Samples

Ability to optimize system operations and resource utilization and perform systems capacity analysis and planning
Possess Top Secret clearance with ability to obtain TS/SSBI clearance and be immediately clearable to TS/SCI
Possess DoD 8570 certification (Security+CE)
Experience with Altiris and/or Symantec Management Console for server/client software deployment
Master's Degree in Engineering, Computer Science, or IT with 2 years of experience

System Support Engineer Resume Examples & Samples

Proficiency with Microsoft Office required
Candidate must be highly organized and detail oriented
Proficiency with Microsoft Project highly desired
Prefer experience in a fast paced customer service position in a technical environment
Prefer experience analyzing technical data to support products including logistics engineering, logistics support analysis, technical publications, support equipment, spares, provisioning, field services, and maintenance
Navy/Boeing/P-8 information systems background highly desirable
P-8 mission, aircraft, and support systems background highly desired
Proficiency navigating P-8 maintenance manuals highly desired
Proficiency with reading engineering drawings/blueprints highly desired

System Support Engineer Resume Examples & Samples

Establish systems support requirements, approaches and solutions
Support the data collection and analysis needs to respond to customer inquiries
Propose, evaluate, validate, approve and implement engineering changes
Provide logistics support input for proposal development
Influence product designs and processes to ensure supportability and maintainability
Create systems theory descriptions to ensure common understanding of systems and components
Conduct engineering analyses to verify the accuracy of maintenance/repair data
Develop and provide technical solutions to customers as well as evaluate customers' maintenance operations
Develop procedures and techniques to allow users to maintain and repair products
Participate in organizational activities that influence the Aerospace Industry
Requires experience supporting Commercial Military Derivative aircraft
Requires experience in two of the following areas: Support System Analysis, Spares, Provisioning, Technical Data, Training, Maintenance/Modifications and Support Equipment
Requires experience interpreting engineering drawings and specifications
Proficiency with Microsoft Office required, Proficiency with Microsoft Project highly desired

System Support Engineer Resume Examples & Samples

Ensure customer satisfaction by providing information, and by troubleshooting hardware/software issues for all Cepheid instrument systems
Provide phone and e-mail technical support for Cepheid products to internal and external customers (end-users and distributors across Europe, Middle East, Africa and Asia)
Filter, log and handle incoming requests from internal and external customers
Follows procedures set forth in ISO regulations
Performs additional tasks as assigned by the Technical Support Manager - Hotline
BSc –MSc in engineering / electronics / automation / IT
Minimum 2 years of relevant experience in Technical Support - Instrumentation or as a Bio- Medical Engineer in a hospital or in a clinical environment
Knowledge and application of commercial computer application packages (MS Office, etc.)

GMD System Support Engineer Resume Examples & Samples

The Ground-based Midcourse Defense system is operationally capable to defend the homeland against long-range ballistic missile attacks. This position supports a 24/7 operation. Over time, on-call rotation, and backs to support work requests will be required after normal working hours, on holidays and weekends. Travel required to support Boeing Team at other locations and be available for off-site training
This position requires the individuals to perform work tasks in an operational missile defense complex or at operational interceptor launch facilities when system assets are subject to war fighter deployment. An operational missile field or and operational interceptor launch facility have significant inherent health and safety risk and individuals are required to train understand and observe extensive safety and process controls to help protect people and equipment
Position requires at a minimum the ability to acquire a pre-start interim and post-start final secret security clearance

System Support Engineer Resume Examples & Samples

Continuous support and operational oversight of seed processing automation systems
Maintenance and repair of seed processing equipment, including interactions with Monsanto automation engineers and scheduling of outside service providers as necessary to enable maximum operational efficiency
Assist in design and installation of innovative workflow solutions and integration of automation technologies through collaboration with Monsanto automation teams
Identification and correction of root causes of system and equipment malfunctions
Accountable for quality control and continual assessment of processes and automation systems against established key performance metrics
Minimum of Bachelor’s Degree in Agricultural/Mechanical Engineering, Agricultural/Mechanical Systems Management, Agriculture Systems Technology, or a related field
Strong computer skills related to data capture, organization and analysis
Strong foresight, planning, prioritization and organizational skills
Ability to quickly identify and troubleshoot problems
Demonstrated effective written and oral communication
Ability to work extended hours during peak operational seasons
Ability to work effectively with interdisciplinary teams and demonstrate leadership
Familiarity with seed technologies and plant breeding methodologies
Experience with troubleshooting of automation and control systems
Specific experience with SolidWorks CAD software

Robotic System Support Engineer Resume Examples & Samples

Work with Fulfillment Center (FC) Operations team to provide technical guidance and troubleshoot operational challenges
Develop training documentation and mentor other team members
Driving the development of automation tools to reduce failures and manual task execution, therefore improving overall application performance and availability
Working to a DevOps methodology
Own and drive Root Case Analysis (RCA) on complex software issues
Excellent working knowledge of Linux (RHEL, Ubuntu)
Proven experience as lead technician supporting major or critical applications
Strong problem-solving and analytical skills are a must
An understanding of AWS or other cloud technologies are advantageous

Tmac System Support Engineer Resume Examples & Samples

Ability to provide system administration, situational analysis, impact assessment, and issue resolution of NISSC covered systems
Ability to assist users in accessing and using NISSC covered systems
Possess TS/SCI
Experience with any of the following platforms/applications is a plus: Solaris 10, Oracle, HP blade architecture, ESXi VMware, Cisco or Juniper switch platforms, NetApp, and Virtual Center Server
Bachelor's Degree in Engineering, Computer Science, or IT with 4 years of experience

System Support Engineer Resume Examples & Samples

Provides phone and email support on all Cepheid product lines
Documents customer reported complaints in the complaint management system
Troubleshoots instrumentation system product lines designed for a clinical laboratory setting
Resolves computer, and instrumentation systems and software issues in a timely manner
Communicates with Product Transfer, Technical Service, Global Product SupportTechnical Support and other internal or external customers to identify details related to complaint information and occurrence
Establishes and maintains interdepartmental communications among Technical Support, Engineering, Marketing and other appropriate departments for new systems introductions and modifications
Communicates systems introductions and changes- implements training for the technical support group
Manages technical communications with global support teams
Adheres to team performance metrics and drives for achieving the established goals
3 years of relevant industry experience is required
2 years of Customer Service experience preferably in Technical Support
Must be able to use technical skills to answer complex issues concerning instrument systems
Database experience (MS SQL) is preferred
Ability to proactively analyze situations and propose appropriate actions
Must have excellent communication, teamwork, and troubleshooting skills
Advanced knowledge in MS Excel and Word, Visio and Project applications
Must be able to work on-call for weekends on rotation basis and must be flexible to cover different shifts as schedule demands
Knowledge of Cepheid product lines
Ability to interface with customers in English and Spanish (or other languages)
Physical Demands: Extended computer-telephone interactive tasks
Experience working in a regulated environment (FDA/ISO) for 1 year

Senior System Support Engineer, Sequencing Resume Examples & Samples

Working under general guidance, the individual in this position will install, maintain, calibrate and validate mature automated clinical instrumentation
Working under general guidance, this position will require the performance of ancillary instrument support related tasks such as; conducting instrument operator maintenance training, documentation of instrument service, creation and/or revision of instrument parameter media, and maintenance of instrument related tools, parts and consumables. Occasional travel may be required
Processes and applies specific knowledge to the completion of difficult work assignments
Work involves troubleshooting and resolving difficult problems in creative ways
Uses discretion and independent judgment to consider and determine appropriate solutions/actions
Leads internal/external teams and relationships
Ability to translate technical knowledge into the business strategy

Senior System Support Engineer Resume Examples & Samples

4+ years of Linux/Windows system installation, support and maintenance
1+ years of database management
1+ years of SQL, MySQL or other database architecture
1+ years of process design and implementation
2 + years on-the-job scripting and operations
2+ years of development with at least three programming/scripting languages
SQL Scripting
Shell scripting. (awk, sed, and/or perl)
Windows Batch/Powershell Scripting
Windows Management Instrumentation
Hewlett-Packard Operations Orchestration
Linux System administration (Red Hat, Debian and/or Ubuntu)
Windows System administration (Server 2008+)
Knowledge of best practices relating to data security
Excellent communication skills, attention to detail, and the ability to multitask under strict deadlines in a fast-paced environment
Strong interpersonal skills with the ability to work independently and as a team

System Support Engineer Resume Examples & Samples

3 years’ experience in the Data center or operations support field
Lottery Industry experience
5+ years’ experience in the Data center or operations support field
Windows Server (2008+) administrative experience
Linux (Ubuntu 12+ or RHEL 6+) administrative experience
Familiarity with SQL Server or MySQL
Knowledge of scripting practices for Unix/Linux Shell scripting as well as SQL query authoring
Thorough understanding of server hardware
Understanding of network communications fundamentals
Demonstrated ability to work and prioritize with minimal direct supervision
Comfortable working within a disbursed team over a wide geographic area
Experience supporting high availability environments with clustering and database replication is a plus
Demonstrated ability to effectively interact and communicate ideas and concepts with customers
Demonstrated ability to successfully work on multiple projects simultaneously
Hands-on experience implementing Windows Server based server architectures
Hands-on experience implementing Linux Server based server architectures
Experience with server automation tools
Lottery or gaming Industry experience in IT
Experience and certifications in Networking, design and implementation
Physical Requirements: Office and server room environment

System Support Engineer Resume Examples & Samples

Write and document software programs that meet business requirements
Deal and liaise with users, internal and external vendors to gather business requirements, develop and manage projects on BI/ reporting tool capabilities
Conduct the user acceptance testing and integration testing to analyses the business requirements
Maintain and improve the BI/ reporting system capabilities
Assist in maintenance and system integration of the financial system
Work with FP&A and Accounting teams to prioritize planned and unplanned development and management projects
Support the FP&A and Accounting teams collaborating with BI/ reporting in the development of system reports to manage and measure the business processes, month end reporting package, budget and forecast reporting
Influence other functional areas of the business to achieve business objectives
Bachelor's Degree in Business Management/ Administration, Finance, Accounting or Computer Science or equivalent educational or professional experience
3 years' experience in Windows active directory and SQL server administration
Experience with data analysis, data reporting and data presentation to suit the needs of business and use cases
Knowledge in accounting or working experience in finance firm/department would be a plus
Meticulous and have eyes for details
Able to work in a fast paced and evolving environment
Windows server Administration is a must
AWS (Amazon Web Service) a plus
SQL scripting a plus
MS Dynamics ERP software experience a plus
Familiar with SSRS, Tableau, Cognos TM1 a plus
Excellent communication and presentation skills. Proficient in establishing working relationship with all levels of management & financial executives in the region

System Support Engineer Resume Examples & Samples

Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems
Instructs customer in the operation and maintenance of the system
Participates in customer status and planning meetings
Responsible for maintaining a high level of customer satisfaction
In-depth knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment. Performs hardware repairs (swapping boards, etc.)
Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.)
Ability to gather data and perform analysis and escalate to a higher level of support
Well organized, with an analytical approach to problem-solving and commitment to driving problems through to their conclusion
Committed to investigating and resolving complex problems as part of a team
Organizational skills that support taking an analytical approach to problems and driving solutions to problems through to their conclusion
Ability to stay calm and professional under pressure while working to strict deadlines
TSPV Clearance

Mau-email System Support Engineer Resume Examples & Samples

Constantly assess current environment configuration and look for ways to improve process or technology
Drive Implementation and adherence to standard processes and ongoing continuous improvement
Responsible for following change management policies and guidelines
Create and develop Business Requirements Documents (BRD) for projects
Assist in troubleshooting technical problems with deep technology expertise with Exchange
Online and email archiving solutions
Review and edit Root Cause Analysis (RCA) action items and recommendations for improvement
Assist the building, configuration, and deployment of new solutions related to the messaging environment
Help select tools and write scripts for the automation of supporting the Exchange environment
Understand specific products and related technologies to Exchange Online within Office 365
Assist in providing estimates of effort, material costs, etc. for project related activities
Manage minor issues independently, providing guidance to junior members of the team
Provide explanations to project teams about standard work performed on their systems
Research trends in technology for infrastructure email systems and archiving solutions
Create work plan for major work to be accomplished
Demonstrate an understanding of the email platforms, including integration into a larger, heterogeneous environment
Assist in documenting and reviewing team processes and procedures, and integrates into larger firm processes
3 to 5 years experience with Microsoft Exchange on premise or hosted Office 365 environments
Education – 4 year collage degree or equivalent experience and certifications

System Support Engineer Resume Examples & Samples

Responsible for providing quality technical support onsite or occasionally via online support tools and telephone
Answers customer inquiries concerning system software, hardware, to resolve problems
Process customer returns
Manage assigned cases in order to meet service levels as defined in the Customer’s Service Level Agreement
Escalates problems to product L2/ L3 support groups and appropriate management to ensure timely resolution of system or customer issues
Responsible for customer interactions/ communications related to support cases
Active participation in regular service status meetings with the customer
Demonstrate excellent verbal and written skills (e.g., documentation, case notes, defect reports, knowledge base articles, etc.)
Develop, demonstrate and maintain technical skills including troubleshooting, data analysis, code debugging, test scenario creation and testing
Responsible for meeting or exceeding established customer satisfaction ratings
Knowledgeable with Linux/Unix operating systems, file systems, workload managers (preferably PBS-pro), cluster management systems, networking and security
Acquaintance with specific needs of HPC users preferred
Understanding of server components including motherboards, memory and storage, network switches
Command line Linux skills and Linux system administration required
General understanding of analog and digital circuit theory and principles
Programming and scripting knowledge or experience (e.g. Perl, Python, C++, etc.) preferred
Ability to gather data, perform analysis and escalate to a higher level of support when necessary
Ability to work effectively in a team environment to investigate and resolve problems as part of a team
Very good communication skills, both verbal and written
Very good interpersonal skills and an outgoing attitude, customer relations skills and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
Comfortable working in high stress environments
Able to manage your own time and prioritize tasks
Remote customer service experience (by telephone or other)
Self-motivated, willing to take the initiative to solve a problem
Fluent German is essential, good/ very good command of English is required

System Support Engineer Resume Examples & Samples

Working under general supervision, the Systems Support Engineer will perform the following activities according to approved procedures
Preventative maintenance (PM’s)
Installation/operational qualifications (IOQ’s)
Troubleshooting and repairs
Install/deinstall/move instruments and computer work stations
Install software
All activities performed are documented accurately and in a timely manner in the electronic instrument database according to approved procedures
Assist with the instrument spare part inventory, e.g., receiving inventory, stocking shelves, tracking inventory levels in instrument database tool, shipping spare parts to engineers at external sites
Assist with the return or disposal instrument spare parts or computer equipment following internal procedures
Assist with the tracking/management of internal instrument qualification status using signage and a spreadsheet
Provide timely and professional customer support at all times
Learn to solve a variety of problems of diverse scope and complexity
Learn to analyze alternative approaches to creatively solve problems and/or develop new perspectives on existing solutions
Establish internal/cross-functional/customer relationships

IT System & Support Engineer Resume Examples & Samples

Provide 1st level helpdesk service to answer users’ inquiries regarding computer soft- and hardware operation to resolve problems
Perform office and store IT hardware/software installations
Set up and management of current and new staff (User-Administration/Authorization)
New store and Point of Sale systems set up including on-site installations
Administration of local Windows Server systems (storage, back-up etc.)
General networking duties including PCs and Printers, set up and resolution
Store communication support e.g. Fixed/Mobile Telephony, Broadband (self-managed line order services and administration)
Support of communication and messaging applications e.g. Exchange, Skype
Rollout support for strategic IT-projects e.g. POS, CCTV, WiFi, Windows 10
Work closely with Head Office in Germany on Service Desk, aligning priorities and follow global company guidelines
Experience in IT gained within the retail industry is advantageous
Good understanding of Server admin and maintenance
Good IT technical skill is essential
Previous Networking Experience
| HUGO BOSS UK Ltd. | Information Technology | Full-time | Job experience |
| United Kingdom | London, City of (GB-LND) | NW1 0DT | London | Nearest major city: London |

System Support Engineer Resume Examples & Samples

To schedule and coordinate networking support, including sales support prior to the sale, during installation in conjunction with the Technical Department, and the dealership
To actively manage the dealer technical support team in the assigned area. To accomplish this responsibility through effective communications with the dealer network, field sales staff and Dealer Technical Departments
To provide pre-sales and post sales field support to dealers on digitally integrated products. This will include follow-up training sessions, presentations and participating in sales calls to assist with networking and software related questions
To provide feedback on all training conducted and dealer visitations. To also assist in the development of new training or support programs and enhancement of field/dealer networking support
Maintain regional showrooms as directed by the LAD Technical Manager
Minimum 5 years working in a technical background with particular emphasis in color imaging, digital black and white and wide format
Minimum 5 years technical experience within the office product industry
Experience with computers (Macintosh, PC and Unix) and networks
Working knowledge of document editing and desktop publishing applications. Prior training on color and digital black and white controllers is also highly desirable
Company paid relocation is not provided to the Miami, FL office. Employee must be willing to self-relocate. Territory includes Latin America and Caribbean
Ability to travel 50% (includes overnight)

System Support Engineer Resume Examples & Samples

Ability to use database management system software and tools to collect agreed performance statistics
Knowledge of how applications work on a technical level
Working knowledge of the installation and setup of database instances in order to support customers
Full knowledge of Microsoft Office suite
Ideally knowledge of both Oracle and MS SQL
What we're looking for in you

GMD System Support Engineer Resume Examples & Samples

Travel to Huntsville, AL and Vandenberg AFB as required to support test procedures development, work order and open paper reviews and dispositions
Develops procedures and executes work to ensure successful completion of interceptor arming sequence
Performs maintenance engineering support to ensure operational capability of mechanical systems and electrical/electronic launch control systems
Establishes systems support requirements, approaches and solutions
Supports the data collection and analysis needs to respond to customer inquiries
Works with other product support teams and interface with GMD development teams to identify and resolve maintenance issues
Works over time and on-call rotation to support work after normal working hours, on holidays and weekends
Supports Boeing Team at other locations and be available for off-site training

System Support Engineer Resume Examples & Samples

A Bachelor’s degree in computer science or related field/discipline large-scale
Requires a minimum of 2 years of IT experience, ideally in an area related to HPC
Checks out and approves operational quality of system equipment. Instructs customer in the operation and maintenance of the system
Knowledge and experience of maintaining system hardware, utilizing diagnostic tools, and problem isolation in a large-scale computing environment. Performs hardware repairs (swapping boards, etc.)
Programming and scripting knowledge and experience (e.g. Perl, Python, C++, etc.) desirable. Ability to gather data and perform analysis and escalate to a higher level of support
The successful candidate will be well organized, take an analytical approach to problems and will be fully committed to drive problems through to their conclusion. He or she needs to be a good team player and be committed to investigate and resolve complex problems as part of a team
The successful candidate will possess good communication skills, both verbal and written, and the ability to stay calm and professional under pressure while working to strict deadlines

System Support Engineer Level Resume Examples & Samples

Experience with Windows Server
Solid understanding of basic networking and troubleshooting
Good experience with systems, network and application monitoring
Excellent communication skills, both written and verbal (English)
Ability to react quickly to issues and address them quickly by following processes and procedures
Understanding of troubleshooting processes, procedures and escalation
Solid understanding of ITIL processes
Desire to continuously learn and improve
Strong attention to detail and information retention
Required to work in rotating shift (24x7 operations)
This position may work on some holidays as shift requires to provide necessary coverage in a 24x365 operation
College Degree with a focus on Information Technology or MIS
2-3 years of previous Remote IT Infrastructure Support or Help Desk/Support Center experience
Working Knowledge of Windows Operating Systems
Working knowledge of basic networking protocols
Knowledge of ITIL processes and framework
Experience working with a Global Team

System Support Engineer Resume Examples & Samples

A Bachelor’s degree in computer science
10+ years of HPC experience with large-scale parallel systems will be highly regarded
Well organized, with an analytical approach to problem-solving and commitment to driving problems through to their conclusion Committed to investigating and resolving complex problems as part of a team
Ability to work effectively with a team to investigate and resolve complex problems
Good interpersonal skills, customer relation skills and problem management skills

System Support Engineer Resume Examples & Samples

Bachelor’s degree in Computer Science or Information Technology, or equivalent experience
UNIX, Storage, Virtualization, OS, Cluster, Fault Management, and Enterprise Backup systems certification
Minimum 2-3 Years of experience in IT field and UNIX, Storage, Virtualization, OS, Cluster, and Backup solutions environment
Good knowledge in most of the OS platforms and specifically in UNIX Operating system
Good knowledge with most of the UNIX commands, utilities, and OS Storage Management Tools
Good Knowledge with Systems backup tools & Enterprise Backup Solution (Veritas NetBackup, EMC Networker, Acronis, etc)
Good Knowledge with fundamental and administration of the Entry, & Midrange (DAS, NAS, SAN, etc) and related devices
Good Knowledge with administration of the Microsoft windows servers
Good knowledge with Virtualization Technology & Fault Management Tool (i.e. HP OM)
Excellent verbal and written communication and reporting skills (Both Arabic and English)
To be able to fully administer UNIX/Linux operating systems and their respective vendor Hardware. Sense of responsibility towards mission critical servers of high importance to the company
Sense of responsibility
Analytical thinking and Good knowledge with Data Surfing
Organized personality
Good Communication Skills & Capable to work within hard circumstances and good team spirit
Work under the general supervision of a more senior system administrator or computer systems manager

System Support Engineer Resume Examples & Samples

Work directly with Amazon system engineers to expand our footprint around the world from the comfort of your desk
Work with many other teams inside of Amazon as you utilize their products to deliver our new edge locations
Exposure to Virtualization (VMware, Xen, Hypervisor)
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
Experience managing full application stacks from the OS up through custom applications
Programming / scripting (Python, Java, Perl, Ruby, C#, and/or PHP)

System Support Engineer Resume Examples & Samples

To actively manage the dealer technical support in the assigned area. To accomplish this responsibility through effective communications with the dealer network, field sales staff and Dealer Technical Departments
Maintain regional showrooms as directed by the Regional Technical Manager
Company paid relocation is not provided. Candidate must reside out of Orange, Riverside, or L.A. Counties. Employee must be willing to self-relocate
Ability to travel 75% (includes overnight)

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