Maintenance & Engineering Manager Resume Samples
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Maintenance & Engineering Manager Resume Samples
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KS
K Smitham
Kade
Smitham
14369 Kelsie Corners
Dallas
TX
+1 (555) 943 5217
14369 Kelsie Corners
Dallas
TX
Phone
p
+1 (555) 943 5217
Experience
Experience
Dallas, TX
Maintenance Engineering Manager
Dallas, TX
Mitchell LLC
Dallas, TX
Maintenance Engineering Manager
- Assist with leading the preventative maintenance process, defining processes, driving improvements and achieving KPI targets
- Responsible for eliminating causes of failure and ensuring full useful equipment life in coordination with daily maintenance completed by operating personnel
- Drive Innovation and Renovation, initiating/coordinating implementation of new processes/technologies with relevant Market, PTC, Corporate and SBU Engineering
- Lead team to develop and maintain engineering competencies at the factory by coaching and mentoring to build capabilities
- Ensure that the job planning, material and services planning is accurate and effective
- Plans for replacement and/or major repairs to keep the units operating and keep buildings and equipment in good operating condition
- Ensure the development of people through coaching, training and feedback
Dallas, TX
Maintenance / Engineering Manager
Dallas, TX
Okuneva, Weimann and Murazik
Dallas, TX
Maintenance / Engineering Manager
- Create and manage Engineering and Facilities budgets for the site, both capital (CAPEX) and operational (OPEX)
- Produce weekly reports covering metrics and performance of the site and team
- Line management of Engineering & Facilities staff
- Recruit, train and develop the Engineering and Facilities Technicians and Apprentices
- To liaise with contractors or external suppliers and clearly communicate Amazon safety, technical and contractual issues and standards
- To provide a service that ensures all mechanical and electrical equipment is running to its optimum performance and that all departmental SLA’s and KPI’s are met; react in a timely manner to Trouble Tickets (TT)
- To ensure all Planned Preventative Maintenance (PPM) is completed safely, cost effectively, on time and to a satisfactory standard
present
Los Angeles, CA
Maintenance & Engineering Manager
Los Angeles, CA
Casper, Dietrich and Gerhold
present
Los Angeles, CA
Maintenance & Engineering Manager
present
- Apply rigorous observation and analytical tools to identify and execute projects focused on safety, quality, operating cost, productivity, and fulfillment of customer expectations
- 10% - Project development, approval and oversight on expense and capital modifications to the facility and equipment in accordance with Company policies as well as recognized and generally accepted good engineering practices
- Working with contractors and outside vendors/suppliers for the purpose of developing project concepts, quoting, and development of scope of work and cost justifications regarding projects
- Performs and oversees project management and engineering of capital and expense projects including scope development, safety reviews, equipment specifications, and quotation of equipment, bid package development-quoting for installations, field supervision of construction, cost control, commissioning, and project closure
- Manage the effective procurement of parts and services through developing technical specification, assessing tender returns and securing budget approved for expenditure to support the delivery of the maintenance strategy
- Lead the development, research and cost savings calculations of capital projects for the mill. Control capital budget ensuring expected savings and project milestones are met
- Contributes to the development, implementation and delivery of the site business plan, site maintenance budget, risk management plan, Business Management System (BMS), and other relevant senior management activities to ensure delivery of strategic and business goals
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
University of Kentucky
Bachelor’s Degree in Engineering
Skills
Skills
- Knowledge of basic plant reliability processes/tools
- Leader with exceptional communication skills, good organization, and the ability to communicate with all levels of the organization
- Good knowledge of Dutch and English
- Excellent organizational skills and attention to detail
- Accustomed to being Single Point of Accountability (SPA)
- Strong organization and computer skills - MS Office, MS Project, Google, Lotus Notes, MINITAB, AutoCAD, MP2, Rockwell RS software
- Ability to work with others in a team environment. Actively promote collaboration & teamwork and resolve conflicts
- Proven ability to manage multiple priorities and projects concurrently in a dynamic factory environment
- Demonstrated leadership skills, ability to influence and motivate others to excel
- Thorough and practical technical knowledge
15 Maintenance & Engineering Manager resume templates
Read our complete resume writing guides
1
Maintenance & Engineering Manager Resume Examples & Samples
- Assures equipment reliability to maximize production line productivity
- Implements process enhancements to improve process enhancements to improve package and flavor changeover efficiency
- Utilizes visual factory concepts to maximize asset utilization and plant performance Builds the capability of plant supervisors and technicians
- Maintains P&L responsibility over maintenance cost centers, repair and maintenance, maintenance labor, utilities and capital improvement plans
- A minimum of 5 years of operations
- A minimum of 2 years of supervisory experience
- Mechanical experience maintaining production equipment
- Pneumatic maintenance experience
- Basic Controller/Processor Maintenance and troubleshooting experience
2
Maintenance & Engineering Manager Resume Examples & Samples
- Maintain the facility and related equipment in a safe and efficient manner
- Produce annual operating budget for payroll, expenses, utilities, and capital improvements
- QUALIFICATION STANDARDS
3
Field Maintenance Engineering Manager Resume Examples & Samples
- Use available resource to identify key reliability improvements to the fleet. Avoiding the mind-set for additional and none valued maintenance and modifications
- Use the tools available and implement effective problem solving, embed problem solving approach in organisation and activity
- Use and support plan-do-check-act (PDCA) reporting
- Work in partnership with Fleet Support Engineering in reliability process development
- Underwrite the reliability processes at site/ core team level
- Develop team members and processes
- Manage own budget in an efficient manner
- Chartered Engineer, member of an approved UK Engineering institution
- Strong working experience in the railway industry, in management of maintenance and overhaul of equipment with safety critical systems
- Good experience with cash management and customer relationship management
- Proven track record of successful start and completion of a project
- Very good customer orientation abilities, coupled with a strong focus on team development
- Availability to travel and work on different depot locations, if needed
- Fluent in English
4
Maintenance / Engineering Manager Resume Examples & Samples
- 30%- Maintenance: Leverage labor, materials and equipment to prevent, and eliminate, equipment failures through targeted deployment of maintenance strategies, reliable execution of work management practices and reliability engineering principles. Champion failure investigation and problem identification and resolution activities
- 20% - Technical Operations: Management of technical operations including ammonia refrigeration systems, HVAC and facility air balance systems, steam/hot water generation, compressed air, water distribution and waste water treatment. Manage the facilities Environmental programs and ensure compliance with all federal, state and municipal regulations. Lead sustainability and resource efficiency improvement efforts
- 15% - Capital Projects: Manage the deployment of capital (base and non-base) and expense type projects through conception, development, approval and deployment in accordance with applicable policies, procedures and generally accepted good engineering practices
- 15% - Talent Management:Lead the development of human assets by effectively training, engaging, promoting, coaching, appraising and responding to the needs of employees. Ensure key results areas, and goals, are aligned with the organization’s strategy and long term success
- 10% - Food and People Safety: Ensure all engineering practices and procedures support a safe working culture and one that promotes the manufacturing of healthy and safe food and food ingredients
- 10% - Plant Leadership: Serve as a key member of the plant leadership team, providing overall plant and business leadership, role modeling, mentoring and coaching to others in all functions and at all levels of the operation
- 4 year degree in engineering,manufacturing , or technology or at least 5 years of proven maintenance leadership in a complex, labor intensive environment
- Leading teams through significant change
- Work management processes (ie planning and scheduling)
- Moderate Skill level in Microsoft Office Suite of applications
- Work experience with refrigeration, utilities and waste water treatment equipment and processes
- Managing complex projects in a plant environment
- Work experience with Cause Mapping Analysis and Reliability Centered Maintenance Analysis
- Basic Level one understanding of Vibration, Infrared, MLT, Ultrasonic, and Motor Circuit evaluation
- Experience with CMMS- Maximo and or SAP
5
Maintenance & Engineering Manager Resume Examples & Samples
- Driving and managing the precision, preventive and predictive maintenance process for the plant
- Ensuring the timely repair and maintenance of buildings, grounds and other facilities
- Providing leadership as a functional staff member in support of the organization's Safety Management Process
- Working closely with the EH&S Manager and other functional managers to assure that necessary support is given to this process
- Assuming a leadership role in supporting the Continuous Improvement Process for the organization
- Actively participating in KAIZEN Events and leads these efforts as requested
- Providing training for subordinates in the area of continuous improvement and use of tools associated with Lean Manufacturing
- Working closely with plant manager, plant controller and other functional managers to develop and manage the capital spending process
- Working with contractors and outside vendors/suppliers for the purpose of developing project concepts, quoting, and development of scope of work and cost justifications regarding projects
- Driving all capital project implementation once approved
- Supervising assigned team members
- Interpreting policies and applies same in routine situations
- Handling daily Human Resource and disciplinary matters
- Interviewing applicants for open positions and assists in the selection of qualified employees
- Providing general departmental induction and ensures proper job training
- 5+ years of experience managing a maintenance function within a manufacturing environment
- Strong Electrical background (PLC, instrumentation, industrial electrical work
- Knowledge of precision, preventive, and predictive maintenance processes
- Experience developing and managing capital improvement projects
- Skills with Lean Manufacturing and other process improvement techniques
- Lean certification
6
Maintenance / Engineering Manager Resume Examples & Samples
- To ensure all Planned Preventative Maintenance (PPM) is completed safely, cost effectively, on time and to a satisfactory standard
- Reporting to the Site Engineering Manager and being capable of acting as proxy
- To provide a service that ensures all mechanical and electrical equipment is running to its optimum performance and that all departmental SLA’s and KPI’s are met; react in a timely manner to Trouble Tickets (TT)
- To maximise availability of all mechanical and electrical equipment through continuous improvement and improve equipment efficiencies and reduce costs through Kaizens and other initiatives
- Line management of Engineering & Facilities staff
- Able to read and understand mechanical and electrical drawings; familiar with AutoCAD
- Experience of working to appropriate health & safety standards and regulations
- Excellent customer facing skills / customer focus
- Able to prioritize in a complex, fast-paced environment
- In depth engineering knowledge and willingness to train and learn new skills
- Experience in troubleshooting installation, fault finding, and repairs
- Experience with Kaizen and Continuous Improvement Process
- Qualified Engineer – Degree in Engineering
7
Maintenance / Engineering Manager Resume Examples & Samples
- Providing expert process knowledge and applying mechanical engineering science to establish and maintain control and capability for production processes and for continuously improving technology
- Implementing and directing all phases of complex mechanical engineering projects to provide new or upgraded equipment and processes
- Recognizing the need, investigate feasibility, and implement various advanced concepts and major improvements in extrusion and to maintain and enhance the facility’s economic position in the CWW market
- Providing creative, innovative and comprehensive problem-solving capability
- Conveying technical ideas and concepts within Springdale to support plant objectives and goals
- Initiating, reviewing and up-dating engineering standards and guidelines, repair and maintenance recommendations, and equipment supply sources and cost data in support of plant operations
- Ensure continued departmental effectiveness through the selection, development, training and motivation of a competent staff
- Oversee the preparation of cost estimates and pricing of products to ensure the company’s competitive market position while maintaining company profit goals
- Investigate and resolve manufacturing problems through the direction and deployment of manufacturing engineering in order to optimize product performance while minimizing cost
- Conduct studies related to design, production methods and equipment in order to recommend improvements which will optimize product performance while minimizing cost
- Monitor and report on cost reductions which are a result of method improvements in order to improve profit margins
- Bachelor’s Degree in Engineering from an accredited college/university
- Minimum of 5 years of extensive engineering and maintenance experience in a plant environment
- PLC or CNC knowledge as well as CMMS
- Manufacturing environment experience
8
Maintenance & Engineering Manager Resume Examples & Samples
- Leads PM and ReCon programs
- Implements process enhancements to improve package and flavor changeover efficiency
- Utilizes visual factory concepts to maximize asset utilization and plant performance
- Builds the capability of plant supervisors and technicians
- Tracks Maintenance, ReCon and Productivity measures and prioritizes plant maintenance opportunities
- Maintains P&L responsibility over maintenance cost centers, repair and maintenance, maintenance labor, utilities and outside services
- Manages capital improvement plans
- A minimum of 5 years of operations/maintenance experience
- A minimum of 2 years of management/supervisory experience in maintenance
- Mechanical experience maintaining production equipment in a high speed packaging plant
- Experience managing a budget
- Hydraulic maintenance knowledge
- Pneumatic maintenance knowledge
- Industrial Electrical Wiring, Mechanical/Electrical Devices and Circuits experience Basic Drive Maintenance, Installations, troubleshooting
- Basic Controller/Processor Maintenance and troubleshooting knowledge
- Knowledge with high speed filling operations
- Experience with TPM principles of PM, AM and FI
- Lean Six Sigma Experience
- Experienced with INFOR maint system
9
Maintenance & Engineering Manager Resume Examples & Samples
- Secures compliance with applicable AkzoNobel policies, guidelines, processes, methodologies, working methods and systems
- Functional excellence in local codes/standards, total productive maintenance, manufacturing support, problem solving, project management and BBS
- Application of the AkzoNobel project methodology
- Responsible for compliance with AkzoNobel standardized [ALPS] work processes and best practices on maintenance, projects and engineering
- Master or Bachelor in mechanical engineering (or equivalent)
- Knowledge and experience in maintenance management / engineering is a pre
- Minimum 5 year experience in managing a group of 10-15 people
- Performance focus
10
Maintenance & Engineering Manager Resume Examples & Samples
- Driving and managing the precision, preventive and predictive maintenance process for the plant with a focus to improve MTTR and MTBF for all equipment
- Providing leadership as a functional staff member in support of the organization's safety management process
- Assuming a leadership role in supporting the continuous improvement process for the organization
- Actively participating in kaizen events and leading those efforts as requested
- Providing training for subordinates in the area of continuous improvement and the use of tools associated with lean manufacturing (TPM, Kanban systems etc.)
- Working closely with the plant manager, plant controller and other functional managers to develop and manage the capital spending process
- Working with contractors and outside vendors or suppliers for the purpose of developing project concepts, quoting, and development of scope of work and cost justifications regarding projects
- Supervising assigned team members in the areas of equipment maintenance, reliability, boiler operations, spare parts stores, and facilities
- Interpreting and applying policies in routine situations
- Handling daily human resources and disciplinary matters
- Interviewing applicants for open positions and assisting in the selection of qualified employees
- Providing general departmental induction and ensuring proper job training
- Bachelor's degree in Mechanical Engineering, Electrical Engineering or related engineering field
- Strong electrical background (PLC, instrumentation, industrial electrical work)
- Knowledge of precision, preventive, and predictive maintenance processes (vibration analysis, thermal imaging, laser alignment)
- Skills with lean manufacturing and other process improvement techniques
- Proficient in utilizing Microsoft Office including Excel, Word, PowerPoint, and Outlook
11
Maintenance Engineering Manager Resume Examples & Samples
- Manage Site Maintenance Team and Process Engineering Team, providing leadership, coaching and development. Responsible for setting department goals, hiring, conducting performance reviews, performance management, developing, coaching and resolving conflict. Establish SMART goals and objectives
- Establish and maintain a robust Preventive Maintenance Optimization program
- Direct, review and approve temporary repairs and modifications to equipment. This includes providing critical input into Management of Change (MOC) processes
- Lead Inspection, Testing and Preventive Maintenance (ITPM) of all equipment
- Direct sites on PSM-required PM programs, inspections, and documentation. Secure resources to perform these functions as-needed for the sites. Identify and interface with preferred equipment manufacturers, specialists, and technical support consultants and vendors
- Contract and manage outside inspections firm(s) to perform ITPM for all vessels, piping systems, electrical power, and instrumentation and rotating machinery
- Lead/Manage a team of engineers and technicians to support both Engineering and Production needs by developing solutions and procedures that resolve issues
- Sustain the on-going Mechanical Integrity compliance year over year, once the initial ITPM is completed. Establish Visual Management progress charts for Site Leadership, Maintenance Team, and Production to monitor progress
- Develop and improve proactive equipment reliability strategies (Reliability Control Plans)
- Manage Upstream Capital appropriation process, including report-out and metrics tracking
- Work with engineers and supervisors to ensure that process improvements and capital work are done correctly
- Using Root Cause Analysis, 5-Y, Failure Mode Effects Analysis and other tools, provide analysis of failed equipment to determine and eliminate cause(s)
- Actively identify and eliminate waste in plant processes, procedures and normal work activities
- Actively participate in helping to improve the work environment through cleanliness, good housekeeping and adherence to all environmental, health and safety policies
- Drive PMT initiatives and process improvements
- Define, prioritize and execute technology initiatives to continuously improve Safety, Quality, Delivery, Inventory and Cost (SQDIC)
- Implement and sustain SPC for site processes
- Manage teams to stay in front of technical risks on projects including coordination of risk reviews, formulating potential solutions to problems and escalations of issues
- Represent Engineering and Maintenance functions to determine annual operating plans
- Comply with Honeywell Cardinal Rules and Environmental Management policies
- Support the Honeywell Operating System (HOS) by
- Owning the continuous improvement process for area of responsibility and actively supporting other areas; ensuring all employees are engaged in daily improvement activities
- Providing direction and guidance on where to focus attention and improvement efforts
- Teaching, mentoring and coaching employees on the key lean concepts, observation methods and the continuous improvement process, including their responsibilities to actively participate in the continuous improvement process
12
Maintenance Engineering Manager Resume Examples & Samples
- Develops maintenance policies, practices and procedures, prepares reports for and makes appropriate recommendations to management
- Manages engineering staff, reliability supervisors, maintenance group leaders and non-union hourly employees
- Meets financial targets including budgets and KPI’s. Assists in preparation and recommends annual budget for the maintenance area
- Manages maintenance and directs mechanics to insure the safe and continuous operation of manufacturing equipment, including preventive maintenance plan
- Manages and completes plant capital budget and projects
- Ensure plant, equipment and apparatus are in proper and safe operating condition through preventive maintenance of the facilities and staff meetings to discuss operations, scheduling and status of current and future jobs
- Estimates, writes and/or checks appropriation requests for equipment and construction for corporate management approval
- Receives quotes for purchases, evaluates then selects and purchases new equipment or recommends changes to existing equipment to reduce maintenance costs while exercising budget control
- Plans for replacement and/or major repairs to keep the units operating and keep buildings and equipment in good operating condition
- Responsible for selecting, training and supervising technicians and crafts people. Conducts performance reviews, initiate salary adjustments as required. Develops safety training methods and tools for staff
- Leads Preventative Maintenance Pillar (PM) by defining the system to increase plant reliability and systematically drive waste out of the plant system through loss identification trees. Responsible for leading TPM teams to attack losses associated with breakdowns, speed, short stops, planned maintenance, and spare parts management
- Supports and is committed to Nalco Company Ellwood City Plant safety, health, environmental, security and quality principles
- 5+ years of chemical industry experience, preferably in a plant environment
- Process management expertise and strong organizational skills
- Strong functional/technical skillset including proficiency with SAP and lean manufacturing
- Mechanical or Chemical Engineering Degree preferred
- Proven success in motivating subordinates and others, delegation, conflict management, achieving results, and leadership skills needed
- 3+ years of supervisory experience
- Technical execution on difficult technical projects
- Knowledge of external resources in area of technical expertise
- Proven experience and ability in production engineering, administration and supervision
- Demonstrated ability to effectively manage projects through all stages
- Working knowledge of TPM principles
13
Maintenance Engineering Manager Resume Examples & Samples
- Engineering degree from an accredited institution required
- 7+ total years maintenance engineering/plant manufacturing environment
- Including 3+ years of management experience of employees at a Supervisory level or higher
- Ability to manage a large maintenance budget in the millions
- Experience in predictive/preventive maintenance programs and on TPM and/or Lean initiatives
- Operations and projects budget planning and managing
- Known to be an inspiring leader cascading the vision of the organization
- Known to be a team and people developer
- Ability to develop high performance teams
- At least 3+ years of food industry experience is required
- Ability to travel 10-15%
- Must be hands-on; able to manage large capital projects from conception to completion
- Strong communication and people management skills
14
Maintenance & Engineering Manager Resume Examples & Samples
- Bachelor’s degree (BS) in Engineering (Mechanical or Electrical preferred)
- Chemical plant experienced required
- Ten (10) plus years experience
- Supervisory/Management experience in an Engineering, Project Execution capacity
- Track record of projects executed ($25K-$5MM range)
- Knowledge of basic plant reliability processes/tools
- Track record of working/leading in an established maintenance planning & scheduling work process, and/or having championed that process in a manufacturing facility
- Understanding of operating management system/thinking - thinks systematically
- Process Safety/PSM competence/API 510,650,653/ASME Section 8 understanding
- Certificates, Licenses, Registration (Licensed Engineer preferably)
15
Maintenance & Engineering Manager Resume Examples & Samples
- Minimum Five years’ experience in maintenance and/or engineering management
- Minimum 2 years’ experience with capital/project management
- Experience with large manufacturing equipment and processes preferred
- Capital Project Management and Execution
- Planning, organizing, follow-up
- Analytical Ability
- Personal Computer Experience (Microsoft Windows or MS Office operating system)
- Outstanding verbal and written communications skills, and the ability to give presentations across all levels of the organization
- Ability and willingness to work with personnel throughout the facility, in a team setting
- Proven facilitation, consensus, and team building skills
16
Maintenance & Engineering Manager Resume Examples & Samples
- 20% - Staff development and performance management process. Work with Managers and Supervisors regarding operational goals, directives, training and development needs. Ensure compliance of all company policies and procedures
- 20% - Management of technical operations including refrigeration systems, utilities and waste water treatment
- 10% - Effective leveraging of labor, materials and equipment to prevent failures through proactive reliable asset management
- 10% - Develop/execute effective equipment maintenance strategies
- 10% - Project development, approval and oversight on expense and capital modifications to the facility and equipment in accordance with Company policies as well as recognized and generally accepted good engineering practices
- 5% - Manage an on time and effective work plan (Diagnostics, deployment, proactive work execution and sustainment) delivery
- 5% - Develop sustainability and coaching plans for long term success
- 5% - Safety Management. Maintains total awareness of and compliance to all Safety regulatory legislation and Cargill policy and procedures
- 5% - Problem solving and on floor assistance including other duties as required
17
Maintenance & Engineering Manager Resume Examples & Samples
- 20% Gap Assessment/ Solution Identification/Measurement: Promotes strong business/customer partnership to ultimately influence strategic/systemic changes, bridge technology gaps and set organizational goals as well as governance around process improvement and best practices
- 30% Engineering/Technology Application Management/ Oversight, Training & Support:Responsible for setting strategic/tactical vision, direction, long-term solution execution and process standards governance for a core and/or broader multidisciplinary technology/engineering domain area(s) including platform oversight, cross-functional collaboration as well as global/regional oversight; and/or provides direct/indirect customer support and delivery of services to the Platform/Regions/More Complex BUs
- 20% Operational/ Production & Reliability Excellence/ Continuous Improvement Oversight: Coordinates with BU Functional Operational leadership/BU Plant management to ensure pro-active approaches for meeting efficiency standards, to recommend process improvements and to develop business case for improved operational effectiveness methods and leading practices. Guides location production and engineering managers in reliability excellence and production excellence implementation. Assists locations management in the execution of reliability best practices and consistency of operations
- 10% Capital Planning/Project/Portfolio Management: Provides overall leadership to ensure consistency in the development of the capital planning process for base and non-base capital projects
- 20% Best Practices Governance/Delivery: May directly lead and/or provide strategic governance and oversight on the development/governance of best/leading practices vision, strategy as well as program administration governance for a core technology/domain practice
- 5-8 years of Maintenance and Supervisory experience
- Experience managing complex projects in a location environment
- Ability to plan and execute work with minimal supervision
- Strong competencies in the areas of leadership, communication, teamwork, interpersonal effectiveness, initiative and process discipline
- Experience creating and executing plans to drive organizational results
- Working knowledge of reliability practices
- Training in Cause Mapping Analysis and Reliability Centered Maintenance Analysis
- Experience with equipment and processes involving refrigeration, boilers, utilities and waste water treatment
- Training in Basic Level one understanding of Vibration, Infrared, MLT, Ultrasonic, and Motor Circuit evaluation
- Training in work management processes, such as planning and scheduling
- Business fluency (verbal and written) in English
- Professional verbal and written communication skills to complete proposals, presentations, policies, etc
- Demonstrated ability to solve complex the cynical problems using formal techniques to evaluate systems, equipment and failures
- Demonstrated ability to organize and implement projects which improve the operational effectiveness of a processing facility
- Computer skills including use of spreadsheets, word processing tools and understanding of databases; Auto Cad
18
Maintenance & Engineering Manager Resume Examples & Samples
- Ensure safety culture throughout the organization through employee involvement and personally setting the standard for safety expectations
- Support local and corporate safety initiatives including behavior based safety processes
- Direct maintenance prioritization, planning and execution for all departments
- Prepare facility operational maintenance
- Manage performance to meet budgeted objectives
- Implement safety and fire protection improvements
- Plan scheduled downtimes, shutdowns and capital projects
- Lead the development, research and cost savings calculations of capital projects for the mill. Control capital budget ensuring expected savings and project milestones are met
- Participate in development of the annual business plan and budget
- Participate as a member of the Mill Leadership Team
- Identify and participate in quality, production and cost improvement projects
- High school diploma or GED required. Bachelor’s Degree in Engineering preferred
- Minimum ten years experience in paper mill maintenance, engineering, project management and/or production management required
- Demonstrated communication and leadership skills and the ability to organize, prioritize, plan and coordinate a full service maintenance organization
- Demonstrated proficiency in Microsoft Office
- Previous experience using a Computer Maintenance Management system preferred (e.g. JD Edwards)
- Must possess analytical troubleshooting skills
- Continuous improvement/lean manufacturing experience preferred
19
Maintenance Engineering Manager Resume Examples & Samples
- Lead, coach, evaluate and optimize plant technical operations, specifically production line maintenance, processing equipment maintenance and utility equipment maintenance
- Assist with leading the preventative maintenance process, defining processes, driving improvements and achieving KPI targets
- Design, coordinate and optimize plant preventive maintenance plans through use of the Computerized Maintenance Management System
- Administer technical support and strategic direction for all site safety and environmental initiatives
- Analyze, report and communicate departmental key metrics related to maintenance systems, safety and environmental
- Establish and maintain standard operating procedures for all maintenance, safety and environmental related activities
- Monitor Capital Investments to ensure optimum decisions are made and implemented
- Ensure the development of people through coaching, training and feedback
- Ensure development plans are in place to build the competency level of team members regarding the factory assets in alignment with the Market Business Strategy
- Enable high performance operations by providing assets' maintenance according to the Nestlé strategy, using TPM/PM as the multi-disciplined approach to maintain/improve fixed assets, and AMM to manage their life cycle
- Ensure that utilities' needs of plant are fulfilled, optimized and treated according to the food safety acceptance criteria
- Drive Innovation and Renovation, initiating/coordinating implementation of new processes/technologies with relevant Market, PTC, Corporate and SBU Engineering
- Bachelor’s degree in Engineering (Industrial, Mechanical or Electrical); Master's preferred
- Minimum 5 years in a technical maintenance field, preferably food manufacturing or consumer goods industry (as Project Engineer or Project Manager, Industrial Services, M&I or E&A/MES Engineer, or equivalent positions)
- Fixed Assets Maintenance responsibilities, including maintenance budget preparation and control
- Intermediate to advanced TPM experience
- Proven leadership skills to influence, coach and mentor internally as well as the ability to develop relationships with contractors and other 3rd parties
- Participation in the development of engineering projects as part of a multidisciplinary team
- Self-Management following defined KPIs/Objectives, and proactively tracking them
- In-depth understanding of the preventative maintenance process with thorough understanding of automation controls and industrial power distribution
- Solid analytical, problem solving, and technical troubleshooting skills
- Ability to influence change and innovation in a team atmosphere with strong written and verbal communication, interpersonal, leadership, and organizational skills
- Ability to handle multiple projects in a fast paced environment
- Proficient in making business decisions using facts and good judgment
20
Maintenance Engineering Manager Resume Examples & Samples
- Propose and control the M&I budget
- Propose and monitor M&I in accordance with the key performance indicators
- Demonstrate and promote the company's values within the M&I team.Engineering team
- Ensure that there exists within the M&I team an attitude of absolute intolerance for unsafe situations. That all team members are encouraged never to implement any change, whether directly instructed to, or under his/her own initiative, without first questioning its impact in relation to product safety/quality, people safety and the environment. No compromises should be tolerated
- Ensure the implementation of all repairs/modifications resulting from gap assessments, plant audits and notifications
- Ensure that all mechanics and operators receive direct on the line coaching in machinery and line operation skills in respect to the requirements of Hygienic engineering
- Support and encourage the decentralising of routine maintenance
- Ensure that Continuous Improvement becomes a key pillar of the M&I culture
- Adopt the Maintenance Excellence vision by striving for the M&I "Proactive Domain"
- Establish and manage the yearly, monthly, weekly maintenance plans to ensure essential maintenance is completed within a reasonable time
- Optimise Predictive Maintenance technologies (Condition Monitoring and inspections) to minimize unplanned downtime
- Utilise Planned Downtime for Scheduled and Condition-Based Maintenance with Work Orders
- Liase with Production, Quality Management on a daily basis to resolve technical and/or operational issues. (Stoppage Analysis from Downtime Reporting System)
- Establish with Production, shutdown and start-up work programs to minimise the risks to the product, people and production losses
- Manage the technical stores, scheduled Work Orders, labour hour allocation and the equipment Bill of Material (BOM)
- Ensure that the job planning, material and services planning is accurate and effective
- Applicable maintenance techniques
- Appropriate maintenance execution
- Knowledge of food safety, regulatory requirements for food safety and hygienic engineering (OSH&R)
- General understanding of financial analysis, budget reports and relevant business drivers
- AutoCAD view or Visio, CDM, AMM, ESAT, CIAT, NEMT, NEST etc
- Strong technical and managerial skills
- Demonstrated leadership abilities
- Analytical skills in problem solving
- Excellent trouble shooting and problems solving skills in mechanical, electrical and PLC operating systems
- Ability to perform under pressure and in ambiguous situations
- Strong organization and multi-tasking skills – ability to balance and prioritize several projects simultaneously
- Strong communication, presentation, and networking skills
21
Maintenance & Engineering Manager Resume Examples & Samples
- Ensures that site maintenance operations are planned and executed in accordance with timing, quality and costs objectives
- Plans, coordinates, controls and fully embeds engineering changes up to 500k in accordance with quality and costs objectives
- Manages capex plan on behalf of Site Operations and delivers project studies, pre-projects and capital project at quality, in time and within budget
- Develops and manages the Maintenance and Engineering budget (costs, quality, service & HSE) including cost allocation model
- Inspires commitment to AkzoNobel’s purpose, vision, strategy, core principles, values and leadership behaviours
- Acts as an ambassador and creates an open environment in which the team as a whole and its members individually can perform at their best
- Stimulates, manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business (D&I)
- Ensures that job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions
- Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk
- Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations
- Manages and plans relevant budgets and proactively manages costs
- Reports on progress on a continuous base
- Ensures timely and accurate availability of reports and metrics required to manage M&E costs and service
- Secures reliability and availability of installation through establishing appropriate preventive maintenance and inspection plans that satisfy regulatory and business needs
- Manages and scales up the manufacturing implementation of new products on site in line with the New Product Introduction Procedures (Stage Gate Process)
- Performs and oversees project management and engineering of capital and expense projects including scope development, safety reviews, equipment specifications, and quotation of equipment, bid package development-quoting for installations, field supervision of construction, cost control, commissioning, and project closure
- Enables and contributes to the implementation of CI / ALPS initiatives
- Is familiar and complies with all the applicable corporate as well as site and laboratory policies/procedures with regard to personal conduct, HSE and Product Safety & Regulatory Affairs (PSRA) standards
- Bachelors in a core engineering discipline
- 10+ Years’ experience
- Proven Leadership in Maintenance Engineering
- Proven Leadership in Capitol and Maintenance Budgets
- Process safety experience
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Maintenance & Engineering Manager Resume Examples & Samples
- Bachelor’s degree or higher in Engineering or a technical field
- Five (5) or more years’ experience in engineering and/or maintenance within a manufacturing, industrial or military environment
- Experience leading project execution including design, scope development, budget management, commissioning/startup and monitoring return on investment
- Experience supervising salaried & hourly employees
- Experience using Microsoft Office Suite (Word, Excel, PowerPoint, MS Project, Visio and Outlook)
- Bachelor’s Degree or higher in Electrical Engineering or Mechanical Engineering
- Three (3) or more years of experience as a supervisor
- Five (5) or more years of managing project execution
- Experience as an Engineering Manager within a manufacturing operation
- Experience in the Pulp and Paper industry
- Experience implementing precision maintenance techniques to improve equipment reliability
- Experience with repairing/troubleshooting pumps, gearboxes, paper machine rolls, mechanical drive systems (conveyors, line shafts, drag chains), steam turbines, PLCs, high voltage (480V), & AC/DC drives
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Maintenance Engineering Manager Resume Examples & Samples
- Demonstrate and promote the company's values within the M&I team/ Engineering team
- Support and encourage the decentralizing of routine maintenance
- Optimize Predictive Maintenance technologies (Condition Monitoring and inspections) to minimize unplanned downtime
- Utilize Planned Downtime for Scheduled and Condition-Based Maintenance with Work Orders
- Establish with Production, shutdown and start-up work programs to minimize the risks to the product, people and production losses
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Maintenance Engineering Manager Resume Examples & Samples
- Analyze reporting and communication of departmental key metrics related to maintenance systems, safety and environmental
- Lead team to develop and maintain engineering competencies at the factory by coaching and mentoring to build capabilities
- Monitor Capital Investments to ensure optimum decisions are made and implemented regarding factory assets in alignment with the Market Business Strategy
- Enable high performance Operations by providing assets' Maintenance according to the Nestlé Strategy, using TPM/PM as the multi-disciplined approach to maintain/improve fixed assets, and AMM to manage their life cycle
- Ensure that the utilities' needs of Production are fulfilled and optimized and are treated according to the food safety acceptance criteria
- Bachelor’s degree in Engineering (Industrial, Mechanical or Electrical); masters preferred
- Self Management following defined KPIs/Objectives, and proactively tracking them
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Maintenance & Engineering Manager Resume Examples & Samples
- Establishes and effectively manages departmental budgets and objectives
- Assists in the development of personal business objectives and performance standards for all employees in the department
- Identify, implement and promote Technology to improve efficiencies, productivity and reduce cost. Prepare and submit annual operational and CAPEX budgets in line with production volumes
- Meet or exceed the annual plan, which includes proposing cost saving proposals and project summaries, including alternatives and recommendations
- Oversees the plant facilities management including the manufacturing and consumer experience areas
- Maintains approved processes and procedures, and oversees the timely and cost effective implementation of all new product introductions, package changes, special projects, line extensions, etc
- Carries out all management responsibilities in accordance with Diageo NA and Relay policies and applicable laws, including interviewing, hiring, training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees
- Addressing complaints, and resolving problems
- Responsible for departmental programs such as Food Safety, Employee Safety, TTB Compliance, and Environmental Compliance
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Maintenance Engineering Manager Resume Examples & Samples
- Manage the daily maintenance and repair of all equipment and facilities to ensure timely completion and appropriate prioritization of maintenance and repairs
- Direct supervision of shift Maintenance Team Members
- Minimize emergency breakdowns. Maintain proper mix and training of Maintenance Team members to quickly repair emergency breakdowns through contact and communication with all team members and management
- Develops and implements preventative maintenance programs on all equipment to ensure timely completion while incorporating continuous improvement and cost reductions
- Responsible for executing non-expansion related capital projects within the plant
- Manages equipment/facility type modifications and expansion projects, involving the installation process, meeting of deadlines, and assuring projects stay within allocated budgets
- Participates in developing plans, gathering the necessary information and formulating recommendations in respect to anticipations of equipment or expansion related capital expenditures and to assisting the corporate engineering staff with major capital expansions and projects
- Manage spare parts inventory to ensure sufficient inventory is maintained and the maintenance budget is met
- Provide career development information to direct reports. Encourage new ideas, training, schooling, and skill training. Provide feedback through frequent conversations and performance reviews to direct reports on positive performance and on improvements needed. Conducts interviews and hires new Maintenance Team members as needs arise
- Monitor utility usage and actively investigate ways to reduce costs through billing, monitoring, and alternate opportunities for utility supplies
- Responsible for ensuring that plant equipment is properly maintained in order to manufacture safe, legal and quality product
- Work with all departments to look for ways to improve quality, efficiencies, and drive all costs down while continuing to include more value added programs
- Bachelors Degree (an Engineering Discipline is preferred)
- Minimum of 5 years experience with maintenance, plant engineering as well as people management
- Experience within the manufacturing industry in some mechanical capacity is required
- Food manufacturing experience is preferred
- Also required are the visual acuity and the technical skills to read and understand manuals for analysis and repair purposes
- Strong leadership and interpersonal skills are essential along with a high level of communication skills (both verbal and written) are required to provide easily understood work direction and to effectively interact with department employees and all levels of management within the operation
- Demonstrated troubleshooting, problem solving, analytical skills, and mechanical engineering technical skills are important, as well as independent decision making in an environment where a sense of urgency in terms of maximizing production and minimizing downtime is present
- Knowledge of current state of the art food manufacturing and milling operations is also necessary
- The position also requires a familiarity with safety procedures for a vast variety of equipment and machines that must be closely followed in order to maintain the safety of employees and products produced within the operation
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Maintenance / Engineering Manager Resume Examples & Samples
- Team leadership and coordination skills
- Facilitation skills to align maintenance & engineering to business objectives
- Strong technical and mechanical background recognizing the sensitivity of customer requirements
- Strong ownership to drive organization results and improvement
- Assist site in achieving world class safety and environmental compliance
- BS Degree in a Engineering required, Mechanical engineering degree is a plus
- 4-6 years minimum experience, (with some supervisory experience) in a manufacturing facility
- Working knowledge of PSM programs
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Maintenance & Engineering Manager Resume Examples & Samples
- Directs and controls the activities of the maintenance function to ensure that all production and support equipment is maintained at levels which are as efficient and reliable as possible
- Ensures that the facility itself is maintained and is a safe work environment
- Provide direct supervision, technical direction, administrative support, and leadership for the maintenance department
- Ensures machines continue to run smoothly, building systems operate efficiently, and the physical condition of the building does not deteriorate
- Manages plant-wide maintenance and capital, maximizing asset reliability, uptime, and cost effectiveness with available resources
- Assists HS&E Manager with plant environmental programs to ensure compliance with Federal, State and Local regulations
- Supports and manages the RCM process in the plant, as well as, in the Division, ensuring application and advancement of the RCM process
- Provides long-range planning for facility and equipment needs including capital and major repairs
- Develops, implements, and oversees predictive, preventative, and corrective maintenance programs
- Coaches and develops training plans for all maintenance technicians
- Supervises the Maintenance Technicians, Storeroom, and Project Engineer
- Shares an obligation to protect and strengthen Graphic Packaging International’s good reputation in our relationships with customers, employees, suppliers, competitors, investors, and governmental agencies, and to act consistently with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
- Ensures that SQF standards are maintained
- Computer Maintenance Management Systems (preferably SAP)
- Planning and Scheduling
- Preventative/Predictive/Precision Maintenance
- Central Stores Management
- 5-10 years maintenance experience preferred
- Proven track record of identifying opportunities and the ability to recommend and implement improvements
- Leader with exceptional communication skills, good organization, and the ability to communicate with all levels of the organization
- Previous environmental experience is a plus
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Maintenance & Engineering Manager Resume Examples & Samples
- Lead, develop, and challenge the project engineering and maintenance team to improve process reliability, technology advancement, and support continuous improvement through the use of TPM which you will also lead and support these initiatives
- Safety: Promote safety as the most important value in the organization by contributing through training, project management and other EHS responsibilities
- Lead project planning, communication, and execution to achieve time, cost, and results targets
- Manage/control cost center and capital project portfolio to achieve targeted results
- Apply rigorous observation and analytical tools to identify and execute projects focused on safety, quality, operating cost, productivity, and fulfillment of customer expectations
- Facilitate/collaborate with other functions to insure project/maintenance objectives are aligned with division and plant objectives
- Assess, select, and manage external contractors for project and service requirements
- Assist Maintenance Team Leader with management of work order system, spare parts, tools, and supply inventory to minimize unplanned downtime and operating cost
- Assist Maintenance Manager in the development and support of maintenance technicians
- Provide direct "hands on" assistance to maintenance technicians as needed
- Member of plant leadership team with leadership responsibilities both within primary function and beyond
- Provide training, mentoring, performance planning, and feedback to develop direct reports and others
- BSME preferred, other engineering degrees will be considered
- 5+ years experience in plant maintenance/engineering leadership role (required)
- Experience with a TPM program implementation or managing a TPM program (required)
- Knowledge of electrical, mechanical, hydraulic, and pneumatic systems (including automation control, AC and DC drives, mechanical drives and systems, PLCs, sensors, and motor controls) and facilities systems (required)
- Exposure to Six Sigma or Lean Methodologies (Blackbelt or Greenbelt certification preferred)
- Demonstrated leadership skills, ability to influence and motivate others to excel
- Proven ability to manage multiple priorities and projects concurrently in a dynamic factory environment
- Ability to work with others in a team environment. Actively promote collaboration & teamwork and resolve conflicts
- Strong organization and computer skills - MS Office, MS Project, Google, Lotus Notes, MINITAB, AutoCAD, MP2, Rockwell RS software
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Maintenance & Engineering Manager Resume Examples & Samples
- Provides technical expertise in reliability engineering to continuous improve on the integrity of equipment. And in function of the continuous improvement of the production process taking into account: safety, quality, capacity and cost
- Execute accountabilities in accordance with safety, quality and environmental guidelines
- Ensure that the projects are executed in a safe work place in accordance with the environmental guidelines
- Realise the implementation of approved projects within the proposed budgets
- Provides technical leadership and people management, so that the team functions on a high level
- Daily supervising and coaching of directly reporting functions and direct the contractors
- Develops and improves the programs on predictive, preventive and corrective maintenance to come to a condition based maintenance plan
- Improve the maintenance plan in preventive, predictive and corrective activities according the reliability performance of the equipment and based on FMEA analysis of existing and new installations
- Compose the maintenance budget in coorperation with the plant manager
- Setting up the yearly capital plan in coorperation with the plant manager and coordinate the engineering of projects in order to implement the yearly capital investment plan in an effective way
- Provides technical expertise in the integration of engineering standards with the maintenance program
- Set standards for engineering and realise the yearly maintenance plan
- Manage existing and new maintenance contracts
- Implement new techniques and technological improvements, in order to contribute to the reliability and modernisation of the installations and the safety performance within the scope of the maintenance budget and approved project
- University degree in electro/mechanical Engineering
- Minimum 10 years technical and process experience within chemical industry
- Thorough and practical technical knowledge
- Strong People Management and Leadership skills
- Good knowledge of Dutch and English
- High computer skills: MS Office, ERP-Systems
- 3 months of settling period for the person with required experience
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Maintenance & Engineering Manager Resume Examples & Samples
- Leadership role in promoting Nucor’s mission ensuring that Safety is instilled as a value with a strong focus on Environmental Stewardship
- Member of the Nucor Steel leadership team responsible for successfully leading Nucor Steel Marion’s long term profitable contributions to Nucor Corporation
- Proven focus on quality, continuous improvement, continuous cost reduction and profitability
- Leadership role in managing the division’s Maintenance and Engineering activities including long range strategic planning
- Manage multiple projects simultaneously including various strategic negotiations
- Leadership role with continual improvement of our plant reliability with an active preventative and predictive maintenance process
- Proven ability to develop team members through training, individual reviews and coaching sessions
- Bachelors of Science Degree in an engineering discipline or equivalent work experience
- Able to perform the essential functions of the job with or without reasonable accommodation
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Field Maintenance Engineering Manager Resume Examples & Samples
- Develop and Assure engineering solutions and activity to meet the customer and contractual requirements as part of the safety case and train presentation
- Manage the engineering team across the project/platform to ensure all engineering projects are supported adequately and the Project Management function are supported
- Manage product safety and associated activity, including governance and project delivery and reporting
- CAPD & ROP are clearly managed to support and give clarity to all project requirements
- Support the depot operational team with incident management and reliability management activity
- Fleet & Safety Check development and engagement with operational teams on execution and governance
- Manage interface at project level with the Fleet Support Engineering Function
- Principal interface with customer for engineering activity at project core team level
- Support the identification and delivery of reliability improvements to meet contractual reliability targets
- Use available resource to identify key reliability improvements to the fleet. Avoiding the mindset for additional and none valued maintenance and modifications
- Use and support PDCA reporting
- Improve the current maintenance regime looking for opportunities to reduce costs whilst keeping the full integrity and safety of train operations
- Identifying work packages and define scope and measurement
- Support and lead engineering PCP idea generation for additional cost savings
- Work with maintenance development team to realise opportunities
- Work with Fleet Support Engineering on projects to optimise standard activity. Objective to maintain integrity and configuration minimising operational costs. Example manuals and modification development
- Build engineering organisational capability using all HR available processes, procedures and tools including: Selection and Recruitment, Performance Management, Development Plans, Talent Management, Succession Planning
- Identify and reduce the waste within the engineering department and use the resources available to make the required savings
- Responsible for the employee engagement and delivering action plans that make a more effective and transparent work place
- Experience in relevant roles, management of maintenance and overhaul of equipment with safety critical systems in rail or similar industry
- Successful track record influencing train specifications and design for serviceability
- Experience in business process reengineering and problem solving
- Management, Communication & Organisational Skills
- Availability for frequent travel across the UK and short periods of time providing cover to other sites
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Maintenance & Engineering Manager Resume Examples & Samples
- Leadership role in promoting safety as a strong core value
- Leadership role in promoting environmental stewardship
- Focus on quality, continuous improvement, long term profitability, and cost reduction
- Leadership role in managing NSDEC’s Maintenance and Engineering activities including long term goals/strategic planning
- Management of multiple projects
- Development of team members through training, individual reviews, and coaching sessions
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Maintenance & Engineering Manager Resume Examples & Samples
- Has responsibility for managing site maintenance budgets and supporting delivery of the operational budget
- Support the Portfolio Engineering team with the management of plant overhauls which will be carried out by a team of up to 200 people (contractors and own team). Close liaison with the Engineering team to make efficient use of the Engineers during peaks of workload
- Manage the day to day and forward planning of routine and non-routine maintenance of the site with regard to Health, Safety and Environmental Performance, Production Performance and Asset Security in order to deliver agreed power generation production plans in line with customer requirements, safely and cost effectively
- To establish and develop maintenance strategies, policies and procedures to preserve the value of the asset in the (short, medium and long term) in order to support the delivery of the required levels of reliability, availability and flexibility of the business. All whilst complying with statutory, regulatory legislation and Company policies, guidelines and standards, and industry best practice
- Manage the Health, Safety and Environmental culture, management systems and practices to deliver acceptable levels of performance and continuous improvement on the site, in line with company requirements and current legislation whilst ensuring that all personnel on the site adhere to the site procedures and requirements
- Contributes to the development, implementation and delivery of the site business plan, site maintenance budget, risk management plan, Business Management System (BMS), and other relevant senior management activities to ensure delivery of strategic and business goals
- Manage the effective procurement of parts and services through developing technical specification, assessing tender returns and securing budget approved for expenditure to support the delivery of the maintenance strategy
- Work with the Portfolio Engineering Team to effectively plan and manage the delivery of outages to
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Maintenance Engineering Manager Resume Examples & Samples
- Provide leadership and direction to the plant maintenance department responsible for repair, maintenance, and installation of machines, tools, and equipment in manufacturing operations. Schedules repair, maintenance, and installation to ensure continuous production operations
- Responsible for eliminating causes of failure and ensuring full useful equipment life in coordination with daily maintenance completed by operating personnel
- Execute engineering project related including Capital projects
- Developing staff and KPI's
- Manage a department budget
- Bachelor’s Degree required. Engineering or other technical field, preferred
- 5+ total years maintenance engineering field in a manufacturing environment, including 3+ years Supervisory / Management experience
- Experience predictive/preventive maintenance programs
- 5+ years of food industry experience is preferred
- MUST have experience in food and/or maintenance
- PLC troubleshooting experience is required
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Maintenance & Engineering Manager Resume Examples & Samples
- Provide direct supervision, technical direction, administrative management, and leadership in the maintenance and engineering areas
- Responsible for the management of all equipment, site, and facility maintenance and utilities
- Manage plant-wide maintenance and capital program maximizing asset reliability, uptime, and cost effectiveness with available resources
- Manage plant environmental programs to ensure compliance with Federal, State and local regulations
- Provides long-range planning for the facility and equipment needs including capital and major repairs
- Develops, implements and oversees predictive, preventative and corrective maintenance programs
- Uses other maintenance disciplines in the development and application of reliability engineering, root-cause analysis and troubleshooting of equipment and processes
- Supervises Maintenance Supervisor, Storeroom, and Planner functions
- Reporting of any customer complaints to persons responsible to enter into GPI’s Customer Complaint system for root cause analysis and appropriate corrective action taken