Management Manager Resume Samples

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T Koelpin

Telly

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Experience Experience

Phoenix, AZ

Consumer Management Manager

Phoenix, AZ

Abbott Inc

Phoenix, AZ

Consumer Management Manager

Oversee and manage the local Consumer Management team
Formulate Consumer Management strategies and action plans with Regional and Local Management
Client Marketing Campaign Management
Manage key action plans to retain and acquire
Internal / external stakeholder management
Drive and manage the implementation of in-store and off-site client engagement activities
Oversee the management of client profiles and data, as well as the collation of all client data (CRM) and analytics

Phoenix, AZ

Performance Management Manager

Phoenix, AZ

Kuhlman, Gerhold and Frami

Phoenix, AZ

Performance Management Manager

Assist and drive the team by providing oversight
Develop and manage vendor relationships
Management training and delivering solutions to improve and sustain results in all areas of the business - sales, marketing, manufacturing, and more
Develop statements of work and/or client proposals
Coordinate performance management activities and learning across franchise units
Designing and executing incentive compensation programs across all levels of the company, from workers in the field line to Sr. Leadership executives
Organise and lead quarterly/annual Strategic Workshops and follow up on resulting initiatives

present

Dallas, TX

Global Trade Management Manager

Dallas, TX

Feil, Sipes and Conroy

present

Dallas, TX

Global Trade Management Manager

present

Creates and maintains/participates in internal contact network
Networking and communications
Participates in organizational development
Creates and maintains intranet pages
Identifies and participates in external contact network
Participates in compliance system development
Creates and maintains instructions and documents processes in own responsibility area

Education Education

Bachelor’s Degree in Related Field

Clark Atlanta University

Bachelor’s Degree in Related Field

Skills Skills

Excellent knowledge of Microsoft Office (Word, Excel and Powerpoint) and full mastery of Excel pivot tables
Proficient in MS Office, and possess strong written, verbal and people skills
Ability to prioritize projects and work in a complex and difficult environment
Good project management skills and process oriented mindset
In-Depth knowledge of database and information systems management
5-7 years’ experience in Business Analysis, ideally in a Consumer Goods company, including experience in primary and syndicated market research
Multi-country and multi-cultural market responsibility highly desired
Ability to excel in a team environment and as a single contributor
Ability to work virtually with other colleagues
Ability to handle complex issues, delivering projects on time

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15 Management Manager resume templates

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Issues Management Manager Resume Examples & Samples

Identifying the Business Owner for an issue and engaging key stakeholders from Compliance, Legal, Government and Regulatory Affairs, Finance, Operational Risk Management, and other relevant support functions as appropriate throughout the issues management process
Facilitating the initial and ongoing communication, escalation, and resolution process through standardized communication routines and tools
Assessing and recommending issue severity to drive expectations on resolution activities and timeliness
Provide insight and consultative support to the Business Issue Owner on remediation approaches, timelines and compensating controls
Inform and support the Business Issue Owner through the managing of project plan and deliverables to ensure issues are resolved and remediated within control limits in the expected timeframes
Implementing issues data quality and reporting standards in accordance with the Operational Risk Management policy to ensure that all relevant information, including issue definitions, root cause, remediation, and financial impacts, is captured accurately and is understandable to broader audiences
Support additional oversight and validation routines required by functions such as Internal Audit and Compliance
Ensuring that all relevant issues are tracked in appropriate systems of record
Drive a holistic view of the issue to ensure impacts to other lines of business or functions are identified
Work with the business partners to develop a culture that fosters self-identification of business issues
5 years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory management
Bachelor's degree required; advanced degree a plus
Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines
Self-motivated with a passion for establishing and maintaining a culture of control within the business
Demonstrated relationship management skills with ability to deepen relationships and build partnerships across the business and key functional support areas like Internal Audit, Legal, Compliance, Operational Risk Management, Government and Regulatory Affairs
Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business
Deep functional knowledge of the Credit Cards and/or Retail Banking industries and applicable rules, regulations, and processes

Anti Money Laundering Issue Management Manager Resume Examples & Samples

Banking and Audit background preferred
Minimum 3 years of experience in financial services data analysis, management reporting; AML Compliance specific experience preferred
Familiarity with issue management best practices
General understanding of AML suspicious activity transaction monitoring systems, as well as data mining/analytical tools
Strong data skills, including working with multiple data sets, pivot tables, advanced statistical functions, methods and software
Experienced presenter, with excellent communication skills and ease interacting with Senior and Executive level management

Issues Management Manager Resume Examples & Samples

Bachelor's degree required; advanced degree strongly preferred
Extensive project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to achieve milestones and deadlines
Self-motivated with a passion for establishing and maintaining a culture of control within the Global Consumer Bank
Demonstrated relationship management skills with ability to deepen relationships and build partnerships across Collections and Risk Operations and key functional support areas like Audit, Compliance, Control, CAO, and Independent Risk
Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the Collections business
Deep functional knowledge of the USCCB business and applicable rules, regulations, and processes; Collections experience desirable
Familiarity with ORM policy and Basel requirements a plus
Familiarity with iCaps and any other existing databases used across businesses for tracking/monitoring issues

Client Experience Management Manager SE&Q Resume Examples & Samples

Preferably with more than 5-year experience with front line sales/service management, customer surveys or service quality management
Competent in survey planning & execution, insight analysis, process reengineering, and project management
Good in coordination, communication, interpersonal and presentation skills
Proficient in Microsoft software (excel and PowerPoint) - Fluent in speaking, writing & presentation in Chinese & English

Client Experience Management Manager Resume Examples & Samples

Preferably with more than 6-year experience with front line service or customer surveys for service industry
Acquainted with survey planning & delivery
Competent in survey research & insight analysis
Can work with numbers/budgets
Good in communication, interpersonal and presentation skills
Can independently work under extreme pressure to meet deadlines and deal with senior management requirements
Proficient in Microsoft software (word, excel, powerpoint)
Fluent speaking, writing & presentation in Chinese & English

Senior IT Asset Management Manager Ayala Avenue Resume Examples & Samples

Inventory management - ensuring the integrity, quality and completeness of inventory data by providing oversight, leadership and support of ITAM inventory processes, systems and data-sets in conjunction with service owners and other stakeholders
Expense management - initiating and leading projects to identify significant opportunities to reduce operational and commercial risk
Asset lifecycle management – providing accurate and timely supporting data to enable optimal decisions on asset deployment, management and retirement/disposition
Contract management - coordinating and validating the data required to enforce existing contractual terms and licensing in addition to working closely with vendors, business users and technical support teams to ensure compliance to contractual and commercial terms and conditions

Client Selection Exit Management Manager Resume Examples & Samples

Good understanding of the Group and the CMB business, including products, services, systems & processes preferably gained through experience in front line roles
Business experience in a variety of roles (Corporate / Commercial Banking) centered on delivery of high quality customer service
Experience of managing and delivering cross-functional programmes
Strong working understanding of database theory, applied statistics
Understanding of the principles of data management and information security
Experience of applying analytical techniques to data to produce explanatory or predictive results

Request Management Manager Resume Examples & Samples

ITIL V3 Foundations
DOD 8570 Compliance
Demonstrate 7+ years experience working in similar environments
Demonstrated excellence in planning, directing, and managing Customer Care efforts in a similar sized services organization to USAITA
Demonstrated successful management and supervision of employees
Knowledge of industry accepted standards and best practices related to Customer Care's mission
Demonstrated experience in a Department of Defense IT environment
Knowledge of industry accepted standards and best practices related to Information Management operations, and with ITSM best practices
Knowledge of Project Management Processes and Best Practices

Transition Management Manager Resume Examples & Samples

Plans, directs, and co-ordinates a cross-functional team's activities to manage and implement new clients’ IT Services and/or interrelated programs from contract/proposal initiation to final operational stage. Can develop, customize, and manage a detailed IT Services Migration project plan for required Service towers
Demonstrated experience with mixed IT Services tasks and responsibilities. Can define and lead detailed transition planning and methods including management of cross-functional service teams, manage requirements and delivery from third party providers for hardware/software /network as well as colocation site providers
Works with Program Executive to ensure adherence to legally binding requirements and client's long-term goals. Works with senior management on project/program proposals, bids, contracts, estimates, and schedules
Establishes appropriate metrics for measuring key program criteria
Virtual role. 70% travel may be required at times, to support onsite transition activities at the client location. Candidate may support multiple concurrent transitions depending on project(s) scope and requirements
AsParticipates with management and leads other team members in creation of standards and best practices to enhance delivery and client satisfaction

Deliver Management Manager Resume Examples & Samples

Proven capability to deliver strong transformational programs
Innovation and leadership
Active participation in Communities
Ability to define and clearly communicate Account strategy & ROI
Understanding of markets, customers and competitive products
Relevant Industry knowledge
Ability to translate business requirement into technology solutions and driving these to business value
Ability to encourage teamwork and collaboration through effectively managing change
Problem solving and escalation management
An ability to articulate IT operations and supporting business process management
Strong People Management ability supporting Microsoft values

Lead Management Manager Resume Examples & Samples

Responsible for honing lead management strategy as well as optimizing our infrastructure and processes to enable our demand generation engine to scale
Ensures that campaign managers understand lead scoring and be the subject matter expert in this process
Engage with regional marketing managers and BU campaign managers to drive forward lead generation activities in their respective regions in accordance with the Americas marketing plan
Experience in a lead-generation specific role with significant exposure to marketing communications or similar field
A data-driven approach to marketing. You make fact-based decisions and work proactively with others to share the insights and drive change/improvement in lead gen programs based on the data
A process-driven approach to campaign development that incorporates both the marketing objectives and a seamless integration/transition to sales for all qualified leads
A team-oriented approach to your job. Must be comfortable asking for help when needed and crossing roles to help others when priorities dictate the need
Results-oriented, self-motivated, and able to function independently
Strong interpersonal, verbal and written communications

Issues Management Manager Resume Examples & Samples

Implementing issues data quality and reporting standards in accordance with the Operational Risk Management policy to
5+ years of direct, relevant experience in financial service operations, control, compliance, audit, or regulatory
Deep functional knowledge of the USCCB business and applicable rules, regulations, and processes; Collections

Performance Management Manager Resume Examples & Samples

Drive standardization and productivity across all WEBU routines, protocols, databases, reporting tools, analytical tools related to performance management and forecasting
Deliver data analyses and reporting needs for performance management routines within WEBU and for Group/Corporate
Coordinate performance management activities and learning across franchise units
Administer and upgrade assigned pan-WEBU protocols, supplier relationships, reporting tools, analytical tools, and databases
5-7 years’ experience in Business Analysis, ideally in a Consumer Goods company, including experience in primary and syndicated market research
Multi-country and multi-cultural market responsibility highly desired

Senior Access & Identity Management Manager Resume Examples & Samples

Build and establish short and long term AIM platform capabilities across pan-Wiley digital products and internal/ external customers
Lead team in the architecture, design & implementation of Pan-Wiley Access and Identity Platform for internal & external customers including but not limited to license management - central repository & run-time component, Enterprise SSO
Provide key technology leadership and take accountability for the execution of Wiley’s AIM platform across multiple suite of digital products
Ability to lead team and work with key business & technology stakeholders including ERP, Wiley Enterprise Architecture, GIS and other technology groups within WGT in managing the overall direction and implementation of access and identity management platform
Partner with appropriate business & technology stakeholders in developing technology solution approaches, evaluating products and assessing ROI on key initiatives
Direct and coordinate architecture, design, testing and implementation activities
Escalate issues and risks to Director of Foundational Services as needed

Prcoess Management Manager Resume Examples & Samples

Holder of Bachelor's degree or above
At least 3 years experience in related fields
Escellent English language skills
Team player, highly motivated
Self-disciplined, dedicated

Global Trade Management Manager Resume Examples & Samples

Coaches, acts as an adviser, shares best practices and support’s team members
Participates in organizational development
Responsible for managing challenging and difficult problem solving assignments
Additional Tasks
Participates in compliance system development
Other tasks and responsibilities in own area of expertise
Expert knowledge in US and/or EU customs and export control legislation

Crisis Management Manager Resume Examples & Samples

Bachelor’s Degree strongly preferred
Business Continuity and Crisis Management experience with expert knowledge of business continuity and emergency response and recovery principals is required; 8+ years preferred
Direct management experience is required; 5+ years preferred
Demonstrated program management experience with governance protocol design and implementation is required
CBCP certification is required; MBCP certification is preferred
Exceptional verbal and written communicator
Ability to work independently and strategically across multiple business areas and locations to influence and provide leadership in the ongoing sustainability of Business Continuity and Crisis Management
Demonstrated ability to provide strategic leadership, vision and buy-in of program objectives and strategy up, down and across the organization, without having direct reporting authority to other executive and senior leadership teams, as well as internal business and corporate response partners
Ability to demonstrate good judgment and professionalism on large, cross platform initiatives with short deadlines
Risk management experience working with and responding to audit and regulators
Demonstrated ability to remain calm during stressful, high profile events

Cybersecurity & Privacy Identity Management Manager Resume Examples & Samples

Requirements analysis, strategy, design, implementation, and migration for businesses
Utilizing the Identity Management suite of products (CA, SUN, IBM, Oracle) and of their design and implementation
Identifying and addressing client needs: building solid relationships with clients; developing an awareness of Firm services; communicating with the client in an organized and knowledgeable manner; delivering clear requests for information; demonstrating flexibility in prioritizing and completing tasks; and resolving potential conflicts as a leader
Communicating in an organized and knowledgeable manner in written and verbal formats including delivering clear requests for information and communicating potential conflicts
Conducting quantitative and qualitative analyses of large and complex data
Managing a team and/or work stream on an engagement(s), staying educated on current trends and assisting in the development of knowledge capital

Global Title Management Manager Resume Examples & Samples

Participate in strategic business planning and identify information and data related business implications, opportunities and change initiatives to meet strategic plans and growth initiatives
Define and execute on strategic priorities and objectives for the management and delivery of information and data throughout the company
Lead the development of an information management strategy, and works closely with business executives to support and execute the Management Roadmap that will enable the most effective, efficient use of data assets, while defining the appropriate services and service costs to achieve economies of scale
Anticipate the evolving data and information needs of a rapidly growing organization to service the growing demand on data coming from internal functional groups (e.g. Marketing, Finance, Theatrical, TV, Product etc.) including the impact that new product innovations will have on both the volume and complexity of data assets
Participate in the NBCU Metadata Committee; providing overall governance over title and content metadata standard
Proficient in Microsoft Excel, Power Point, Access and other related tools
Interested candidate must submit a resume/CV online
Must be willing to work in Universal City, CA
Must be willing to work after hours/take calls after regular business hours
Maintains high level of data integrity
Proven project management and customer service skills
Self-driven and motivated

Bill Management Manager Resume Examples & Samples

Corrective Maintenance Execution
Site Facility Management
Site Information Management
Third party supervision
Service Activation / Deactivation - On-site
Preventive Maintenance Execution
Spare part handling
Physical Site Access Management
Work order Management
Problem solving and trouble shooting skills
Good social skill and awareness

Crisis Management Manager Resume Examples & Samples

Business Continuity and Crisis Management experience with expert knowledge of business continuity and emergency response and recovery principals is required 8+ years preferred
Direct management experience is required 5+ years preferred
CBCP certification is required MBCP certification is preferred

DNS & IP Management Manager Resume Examples & Samples

Builds a team to provide DDI services to the bank
Provides technical direction to automate and streamline DDI services
Manages multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity
Manages end-to-end DDI infrastructure delivery life-cycle including the collection and translation of business requirements to enable technical execution of programs and projects
Rigorously manages scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
Plans and coordinates project deliverables across multiple service providers in support of DDI infrastructure project requirements
Manages and contributes to a portfolio of DDI infrastructure projects from design, build, through implementation and operational turn-over, with varying levels of complexity
Responsible for project set up for network-sponsored projects within the technology systems of record (Nexus, Remedy, etc.)
Monitor incoming Service Request Fulfillment queue, including analysis of the incoming Request to better understand the customer’s business & technical needs, prioritizing dates, scheduling, assigning/re-assigning as appropriate
Collaborate with other internal/external Bank teams such as Operations, Engineering, and Requestors on core design requirements/standards and impact assessment
Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production
Maintain accurate records of requests and communications by utilizing Bank’s systems of record
Communicate the status and progress to the customer on a daily basis via the System of Record and respond to requests from customers in a timely manner
Identify the solution, design the plan, and prepare required documents
Adhere to Bank processes, such as representing the change in Change Committee meetings & Design Review sessions
Provide implementation support, as needed, to other Vendors and Bank teams
Proven ability to resolve project issues and mitigate project risk by negotiating solutions that meet expected results
Ability to adhere to BAC Project Management and Change Management governance frame-work
Credibility to influence subordinates, peers and executive management
Excellent written/verbal communication and presentation skills at an executive level
Programming. Need to know two or more of these languages: sh, Perl, Python, C, C++
Advanced, in-depth proficiency working in a UNIX based environment. Know system initialization, UNIX IPC, in short – know how things work
Experiece with the core technologies in scope
Familiarity with Bank DNS, DHCP, and NTP architecture and infastructure
Experience operating a large systems installation. Prefer devops experience
Should be proficient in network protocols such as Ethernet, TCP/IP, and UDP. Able to read network traces to diagnose DNS and DHCP issues
Knowledgeable in the interaction with other network key components, such as proxies, firewalls, routers, switches, and GTMs
Experience in very large network infrastructures
Knowledgeable on network management and monitoring tools (HP NNMi, Syslog, Splunk, HPNA, Cisco Netscout)
Understands network-based technologies: demonstrates competency (or capacity to be successful) in the ability to translate customer/business requirements into business solutions and successfully position with customers
7-10+ years network engineering and/or technology management experience
B.S. degree in Information Technology, Computer Science, (Master’s degree preferred)
Proven ability to manage short and long term engagements with multiple project tracks and teams
Ability to interact with clients at all level, from the C-Level to IT individual contributor
Firm understanding of IT Service Management processes, program and project management (i.e. MS Project, Excel, Word, hybrid)
Proven ability to manage and set client expectations
Ability to manage client escalations and negotiate resolution
ITIL Certified

Response & Lead Management Manager Resume Examples & Samples

Working collaboratively with sales teams across the business
Hiring and coaching of sales people
Data driven/fact based approach in highlighting issues and action plans
Stakeholder managemen
Motivating and inspiring teams
Meeting with Business Partners and building strong relationships
Sales management reporting
Excellent written and verbal communication skills – especially with sales and marketing Executives
Proven track record in sales
Ability to have meaningful business discussions using ‘soft selling skills&#8217
Proven ability to team and collaborative across different parts of the business
Experience in IT a definite advantage but not a prerequisite
Understanding that channels and marketing responses travel through a “system” of IBM and IBM Business Partner hands to be closed
Ability to influence outcomes through passion and enthusiasm
Experience with digital and social selling/marketing techniques a must
A highly driven, self-motivated individual with the passion to succeed

Screening Management Manager Resume Examples & Samples

Work in close partnership with the order screening leadership team to review and update global policies and procedures as required, formulating and recommending practices to increase the effectiveness and efficiency of the department
Envisioning and articulating opportunities for change, developing and executing strategies to effectively develop, improve, and deliver products and services to meet our customer and business needs
Act as the primary liaison in the on and off boarding of new merchants for the region
Proactively maintain knowledge of the broader fraud landscape; act as the primary point of contact in the region for any screening management related queries
Provide performance analysis to implement action plan strategies, when needed, to improve the overall performance of the screening management team
Act as a representative for Order Screening, communicating performance and business updates to senior management as well as the local leadership team, primarily through participation in Quarterly Business Reviews
Communicate high level results to senior management. Point of contact and voice from perspective, communicate performance to other functional leaders – participation in QBR’s. Keep departments abreast of what is happening in screening management
Develop and maintain strategic relationships with the Order Screening merchant base, acting as an escalation point for any significant issues or concerns
Proactively identify service delivery failures and escalate issues/impact to appropriate business owners
Previous experience in a management or team lead capacity financial services or fraud/chargeback industry
Strong working knowledge of the broader fraud landscape
Proven track record creating and implementing new processes and procedures
Demonstrable knowledge of project management principles
Ability to collaborate with a regional and functional leadership to achieve results
Strong working knowledge of MS Office applications
Ability to navigate several tools and systems at one time
Graduate level or equivalent
Knowledge of Credit Card Processing industry
Experience working as part of a global team

Performance Management Manager Resume Examples & Samples

Analytics + Information Management
Application Management Services
Data Management & Architecture
Formulate planning, budgeting, forecasting and reporting strategies
Develop statements of work and/or client proposals
Experience with program leadership, governance and change enablement
Develop and manage vendor relationships
Lead workshops for client education
6+ yrs relevant experience implementing one or more EPM technologies
6 months+ relevant experience implementing Oracle Planning and Budgeting Cloud Service
2+ years experience leading and managing project teams

Campaign Management Manager Resume Examples & Samples

Proven ability to contribute to marketing program execution: Strong project management skills and the ability to juggle multiple tasks simultaneously, consistently delivering high quality results
Excellent communication, collaboration and relationship development skills a priority
Demonstrated ability to work well in a complex, matrix-managed organization; and demonstrated ability to work well within teams, both in person and virtually
Executive presence, professional client service manner, demonstrated ability to take initiative
Deep understanding of the professional services business, marketplace and its strategies a plus
Deep understanding of integrated marketing strategies and how they come together to provide measurable results
Strong persuasive skills; able to gain consensus through influence
Previous experience in a large professional services, consulting firm, and/or marketing agency preferred
Professional client service manner, responsiveness, flexibility, and adaptability
Undergraduate degree required, with a focus in marketing, communications, or a related business field preferred
5-10 years of prior, relevant marketing experience required: Knowledge of marketing fundamentals with a focus on marketing strategy and execution in the business-to-business arena
Superior Microsoft Office skills (e.g., Word, Excel, PowerPoint); familiarity with integrating various technologies to support marketing efforts; knowledge of Internet navigation and research

Global Asset Management Manager Resume Examples & Samples

BS degree preferred with 12 or more years of progressive experience, 5 of which were in a supervisory/management capacity
Possesses strong leadership and communication skills, ability to counsel, coach, develop, and motivate staff of professionals; has team building and facilitation skills; ability to work with diverse levels of internal/external customers, i.e., DCMA, OEM Customers
Exhibits full use of standard theories, principles, concepts and techniques
Knowledge of advanced aspects of technical specialties in assigned area(s) of responsibilities
Greenbelt certified or the ability to obtain Greenbelt certification
Strong PC skills especially with Microsoft Office Applications including Word, Excel, PowerPoint
Familiarity with SAP and PEMS a plus

Issue Management Manager Resume Examples & Samples

At least 3 years of working experience in corporate communication, issue management and media relations experience, either in a large complex/corporate organization, or relevant experience from a leading PR agency
Experience in monitoring, analyzing and reporting on communication outputs, such as data analytics
Extensive media network and knowledge of national, state and regional media
Excellent copy-writing skills and demonstrated ability to prepare reports and submissions in both Chinese and English
Interpersonal skills with the ability to liaise with and gain the co-operation of all levels of management, staff and stakeholders
Demonstrated experience and ability in project management and strong time-management skills
A combination of creative flair and attention to detail;Communications

Performance Management Manager Resume Examples & Samples

Designing and executing incentive compensation programs across all levels of the company, from workers in the field line to Sr. Leadership executives
Proven track record of problem solving as an owner, taking on entrepreneurial challenges and simplifying the complex
Availability to work cross-functional in a matrix organization, breaking department walls
Intense results driven approach, obsessed with data
Comfortable being uncomfortable
Holistic thinking ability, soft skills and ability to align business priorities; ability to constructively share objective analysis and insights with organization

RAN Capacity Management Manager Resume Examples & Samples

Leads, directs, evaluates, and develops professional staffs and teams to ensure the achievement of Departmental goals and monitor and evaluates its performance
Developing the standard and proses of RAN Capacity Management and translate strategy into activity
Provide comprehensive report and define suitable action related with RAN Capacity Management to achieve the goal target
Perform in depth analysis of/calculate Radio Network Capacity scenarios (in support of strategic decisions)
Translate the commercial capacity requirement into network capacity requirement; calculate the capacity requirement into program
Produce Radio Capacity Plan for AOP to fulfilling the commercial and technical requirement
Review the network capacity for both BTS and Controller level in order to define the lack of capacity and defining the program and optimization proposal
Review and initiate the program as an input for Radio Design team and Optimization team to ensure that the congestion level in RAN (BTS and controller) meet the defined target
Perform coordination with other department for improving radio network quality with target is to achieve of main KPI (increasing of call setup success rate and reducing of call drop rate also reducing of network blocking) for all Indosat Radio Network (2G, 3G, 4G Network) and customer satisfaction
Preferably M.Sc. (Telecoms/EE), minimally B.Sc. (Telecoms/EE) degree
Preferably having work experience in a number of companies in the telecommunication industry
Strong verbal and written communication is essential
Motivated, curious, & inquisitive to learn new things
Sense of ownership and pro-activeness
Shows strong will in self-development
Demonstrate good leadership and teamwork skills
Strong problem analysis & solving skills
Demonstrate solid integrity, professionally and personally
Strong ability to convince decision makers
Minimal 5 years work experience in relevant network design, network capacity and optimization areas in the telecommunication industry

Engagement Management Manager Resume Examples & Samples

Ability to build relationships with C-level management, peers and others
Ability to expresses both facts and opinions clearly and concisely
Adaptable and dependable in fast-paced, changing business environments
Chooses the honest, ethical course of action and is consistent in word and deed

Utilization Management Manager Resume Examples & Samples

Oversees utilization management activity and referrals to the Medical Director
Maintains appropriate staffing ratios and team assignments based on volumes
Monitors implementation and ongoing use of clinical review criteria in conjunction with the Director, Medical Management
Develops and maintains quality and performance standards for all aspects of the medical management program as demonstrated by compliance with Federal, State and accreditation requirements
Conducts audits of the internal review process to monitor compliance with performance standards
Collaborates with the Medical Director to develop action plans to address areas needing improvement
Participates in discussions with the clients regarding outcomes and actions taken to improve the utilization management program
Participates in ongoing development of policies and procedures for medical management
Other duties, responsibilities and activities may change or be assigned at any time with or without notice
Some local and regional travel may be required
Licensed registered nurse (active and unrestricted)
Bachelor Degree required; Master Degree preferred
Minimum of three years of direct clinical patient care
Minimum of five years of experience with medical management activities in a managed care environment
Minimum of three years of personnel management experience, preferably in a health care setting
Proven leadership qualities including ability to train, motivate, manage, and supervise a staff of professionals
Knowledge of managed care principles, HMO and Risk Contracting arrangements
Knowledge of Medicaid guidelines and standards\Experience with clinical decision-making criteria sets (i.e. Milliman, InterQual)
Ability to perform trending, forecasting and analysis of utilization management data and development of action plans to identify opportunities for improvement
Experience with Microsoft Office Suite, spreadsheet experience a plus

Management Manager Resume Examples & Samples

A minimum of 5 years of related IT experience including IT Project Management
Proven strong stakeholder management experience should include success in multi-disciplinary leadership capability and a track record of solid leadership experience and background negotiating commitments to achieve long term partnerships
Demonstrated experience working with IT professionals across multiple disciplines (architects, developers, infrastructure engineers, etc.) to successfully guide technical solutions and roadmaps
Experience with assessing, planning and integrating new systems and facilities with existing solutions
Mastery of highly-matrixed organizations & service, program and product development areas
Seasoned IT leader experienced in leading successful development and implementation of large complex programs/projects with cross-functional representation
Demonstrated ability of creating and leading teams to produce high quality outcomes
Demonstrated ability to recruit and build a high performing organization. A proven track record in assessing and selecting talent. He/she must be a strong mentor and developer of talent
Strong interpersonal skills to gain cooperation, acceptance or approval in resolving problems with strong negotiation skills to arrive at an agreement with other parties
10 years of information technology experience that includes a broad understanding of both IT infrastructure and application projects through professional services consulting and/or project/program management
7 years of progressive experience as a program/project manager that includes managing implementations of large, complex projects with multi-million dollar budgets
Demonstrated track record in leading multiple teams through both overlapping and sequentially related projects
Strong team work and interpersonal skills, with an ability to communicate and persuade at all management levels
Demonstrated strong customer focus and client relationship building skills

Classification & Position Management Manager Resume Examples & Samples

Active DoD Secret security clearance
4+ years of experience with Classification & Position Management
10+ years of experience working in an HR capacity
Understanding of and prior experience with delayering and organizational restructuring
Expertise in Adobe Professional, MS Office, and SharePoint

SOP Management Manager Resume Examples & Samples

Ensure Gap analysises between global procedural documents and local ways are made appropriately
Ensure local exceptions to global procedural documents are appropriately developed and maintained, if applicable
Ensure current local exceptions to global procedural documents, if applicable, and local procedural documents are processed and posted in EDMS (eg.truVault)
Ensure proper access of all employees to global and local procedural documents in EDMS (eg.truVault Viewer)
Collect local feedback during revisions of global procedural documents, if requested
Develop training announcements and confirm training audiences
Perform other duties as assigned by department leadership
Years of Experience: Minimum of 8 years’ experience in the Pharma industry
Working knowledge of GXP and other relevant regulations
Good understanding of current processes and practice in Japan Medical Organization
Thorough understanding of LMS and learning portal functionalities and capabilities
Written and spoken communication of the English language is required
Presentation and facilitation skillsClinical Research non-MD

Transaction Management Manager Resume Examples & Samples

Bachelor’s Degree or Master’s Degree in Business, Finance, or Real Estate is preferred
3 - 5 years of relevant work experience with at least 1 years as a Transaction Manager
5 years of relevant work experience with at least 2 years as a Transaction Manager is preferred
Analytical ability, both financial and qualitative
Organization Skills
Ability to build relationships and interact effectively with business and clients
Negotiation, Leasing and Interpersonal skills

Consumer Management Manager Resume Examples & Samples

Formulate Consumer Management strategies and action plans with Regional and Local Management
Oversee and manage the local Consumer Management team
Act as key local liaison between Local and Regional/Corporate Consumer Management teams
Manage key action plans to retain and acquire
Cultivate and maintain relationships with key Top Value clients
Strategise and formulate both Local and International Client Activations and/or Experiences for Australia and New Zealand
Drive and manage the implementation of in-store and off-site client engagement activities
Oversee the management of client profiles and data, as well as the collation of all client data (CRM) and analytics
Supervise direct mail and client e-contact management
Client Marketing Campaign Management
Facilitate inter-department collaborations to support business performance

Performance Management Manager Resume Examples & Samples

MBA or Master’s degree in Statistics, Applied Mathematics or related field advantageous, preferred
Experience with Microsoft Business Intelligence stack (Sharepoint, PowerPivot, PowerView)
Process Management experience or demonstrated skills: Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
Team-building: Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical

Global Trade Management, Manager Resume Examples & Samples

Develop and deploy throughout all Business Units within the Hydraulics and Vehicle Groups all applicable compliance processes and procedures in conjunction with various other functions within Eaton and external resources
Establish formal engagement with Business Unit GTM Coordinators within the groups and provide leadership to deploy GTM trade standards across the Groups
Maintain locations database for GTM Coordinators and related contacts are up to date in the database for the Business Units within the Groups
Evaluate Group operation’s compliance status with various regulatory bodies including Customs, export control, and applicable tax authorities
Develops and directs Group process improvement methodologies and framework related to GTM and related interfaces
Communicate trade compliance related policy, procedures, and economic issues that affect Hydraulics and Vehicle Group operations. Assist in providing training, advice and guidance to other areas throughout the enterprise as necessary
Provides analytical and tactical support to implement processes and procedures for Hydraulics and Vehicle Group operations initiatives and projects that are not regional in scope
Engage with Hydraulics and Vehicle Group Business Unit senior leaders on strategies and initiatives that affect GTM and where trade matters may impact strategy. Provide regular reports to Corporate GTM and Hydraulics and Vehicle Group leaders on the status of their GTM program in the Americas Region, current initiatives, and outstanding GTM matters
Coordinate within the Corporate GTM Department, with other Divisional and Group GTM Managers, on matters with a potential common nexus
Serve as the Hydraulics and Vehicle Group liaison within Corporate GTM on cross-business initiatives (e.g., development of Corporate GTM standards.)
Minimum 10 years professional work experience; 5 years in direct import and/or export compliance experience in a major corporation, service company, or law firm
No relocation offered; candidate must reside within 50 miles of Eaton’s Eden Prairie, MN, Galesburg, MI or Beachwood, OH facilities
Subject-matter expertise in relevant areas of trade compliance, including import/export regulations
Program management experience of 3-5 years preferred
Ability to shift roles as required by the group dynamic (e.g. contributor, facilitator)
Self-motivated and able to simultaneously manage multiple time-sensitive tasks
Proven use of Six-Sigma tools to drive process improvements is preferred
Ability to effectively communicate orally and in written word to all levels within the Division for management, including VP-GM and President level, functional staffs, line level employees and government officials
Ability to think critically and have strong project/program management skills

Portfolio & Offer Management Manager Resume Examples & Samples

Provide a key interface to the Tyco Fire Protection Products (TFPP) organization for the purpose of development of new Fire products that will be commercialized through the SG channel
Capture their own customer insights and gather additional insights from other NA IS&S sources to identify market, business, and customer needs and provide those in a structured manner to the TFPP product development team for new product development
Identify opportunities for new offerings, define the business case and value proposition, and work collaboratively with Marketing, Sales, Operations, and other key stakeholders to fully development and bring to market the offering
Able to describe the solution value in relation to the customer segment or industry landscape
Drive enterprise wide alignment across multiple business units to develop and execute comprehensive integrated solution development plans that tie to strategic goals
Leads all new solution commercialization activities to ensure programs meet revenue and margin goals. Interfaces with customers, product managers, marketing, engineers, and industry experts to gather voice of market and industry trends
Develops and manages relationships with industry analysts, experts and influencers. Represents customer segment within a defined horizontal solution or industry vertical as subject matter expert. Aids in identifying opportunities for partnership by understanding competitive and complementary landscapes
5+ years with fire domain expertise (fire detection, sprinkler, and suppression), experience with the construction and building management markets, technology expertise to guide our new innovative solutions, and traditional product management expertise applied to new offerings
Experience with Services development is a plus
Experience with cloud based services offerings is highly desirable

Management Manager Resume Examples & Samples

Establishes operational objectives and assignments and delegates to team leads and technical/professional employees
Involved in developing, modifying and executing company policies, which affect immediate operations
Implements strategies policies when selecting methods, techniques and evaluation criteria for obtaining results
Assures adherence to budgets, schedules work plans, and performance requirements
Manages, through subordinate individual contributors, (including but not limited to consultant specialists, leads, project managers) the coordination of the activities of a section or department
In some exceptional instances this manager may be responsible for a staff function and may not have subordinate employees
Manages team leads and professional/technical employees typically performing similar or related roles or functions. May also manage contractors, offshore resources and/or matrix employees
Has process responsibility for shared services or matrix organizations
Regularly interacts with subordinates, outside customers, and functional peer groups at management, senior management levels. and at executive levels, as appropriate
Requires the ability to change the thinking of, or gain the acceptance of, others in sensitive situations
Presents, organizes, and conveys problems, issues within IT with internal customers and business partners and externally
Erroneous decisions will result in critical delay(s) in schedules, and/or unit operations and may jeopardize overall business activities
Establishes departmental strategy and tactics, and contributes to operational area's strategy formulation and execution
Exhibits and gains commitment to changes required and acts as change executor
Measures and monitors the execution of department and KP-IT processes
Initiates and evaluates required business process improvements in order to achieve business results and appropriate solutions for customers
Manages financial aspects of the department; accountable for direct budget
Manages HR/People processes for the department including performance management, resource management, compensation planning and administration, objective setting/alignment, employee development/coaching and training

Transactions Management Manager Resume Examples & Samples

Bachelor’s Degree in Business, Finance, or Real Estate
3 - 5 years related real estate experience
Knowledge of real estate leases and accounting procedures is imperative
Excellent verbal and written communication and presentation skills

Exam Management Manager Resume Examples & Samples

Provide oversight and coordination of all internal and external examinations across Wholesale Bank
Maintain program framework including playbook, standard operation procedures, rules of engagement, and process flows
Create and maintain current annual schedule based on information from available exam sources
Provide role clarity and guidance for audit and exam assignees
Review announcements and engagements, confirm scope and determine impacts of exam findings and recommendations
Leverage available resources, systems, and tools to produce monthly quarterly, and annual professional executive quality reporting with executive summary
Leverage and communicate findings and recommendations from one business unit exam across all business units within Wholesale Banking
Work directly with Wholesale Bank senior business leaders, Wholesale Bank Risk Management Portfolio Risk Officers and Issues Management to ensure timely identification and remediation of issues
Foster a close working relationship with all relevant first line of defense, second line of defense and third line of defense management to keep abreast of key developments and any changes to business line risk profile
Ten or more years of experience preferably in financial services internal audit or external audit
Knowledge of lending products and services offered by the Wholesale Banking and Commercial Real Estate business lines
Demonstrate ownership and accountability for assigned tasks and job objectives
Ability to function independently with little supervision
Ability to apply learnings across all Wholesale Banking business units as appopriate
Commitment to quality, customer service and adding value to the organization
Ability to prepare and present executive level information on exam management results
Research and manage multiple projects and deadlines simultaneously
Effective interpersonal, verbal and written communication skills
Prior experience in internal audit in a financial firm strongly preferred
Operational or compliance risk management is a plus
Knowledge of products and services offered by the Wholesale Banking and Commercial Real Estate business lines

Integrity Management Manager Resume Examples & Samples

15 -20 years’ experience in similar engineering position supporting the integrity of oil / gas gathering and pipelines infrastructure
Experience managing engineering teams in Oil & Gas. Preferably has held an operations engineering leadership role (e.g. IM or Engineering Manager)
Demonstrable experience in integrity management and expertise in discipline e.g. Inspection, Corrosion, and Engineering
Experience in performing the role of Contract Accountable Manager for a significant engineering services scope of work
Experience managing the implementation of engineering technical practices, progressing deviations, and application of engineering judgment. Preferably has experience writing engineering practices and experience serving on external standards committee experience (IEEE, ISO, API, etc.)
Proven ability to plan annual operating plans and assure delivery of results
Excellent interpersonal skills including the ability to interact effectively with people at various levels in the office and field as well as outside of BP
Azerbaijani citizenship is required

Utilization Management Manager Resume Examples & Samples

3+ years of experience in the Authorization of Services within a Healthcare Management company; 3+ years of Managed Care experience; and, 3+ years of experience in a Management position
Utilization Management / Review background
Patient oriented
Bachelor's Degree in Nursing
CCM, CPHM and/or CMCN certification

Partner Management Manager Resume Examples & Samples

Driver promotion: Follow up with active driver statistic / Rides / Allocation
Supervise DLR team: Supervise and monitoring of DLR efficiency and performance following to the company target
Driver community: Check feedback of driver, application, and other concern to Driver problem, letter to driver in case of BAN or return status of driver
Driver Incentive / wallet: Corporate with Finance Dept. in case reimbursement credit
SOP / FAQ: Create template for problem solving, FAQ template and other solution support to DLR issue, blast message, advertisement, copy-writer
Coordinate with all concern Dept.: Coordinate with all concern Dept. like Finance Dept. , Management , Customer Service Dept. , Sales Dept. , HR Dept. , and other related
Other job assignment from superior: other job may assign by superior
Relevant experience: Prior experience in customer service preferred; start up experience preferred
Education: Bachelor or higher in Customer Service or related field
Relentless drive and speed: Highly driven and successful track record of meeting sales targets in a fast-paced environment
Self-motivated: Self-motivated and able to work independently without direct supervision
Leadership: Good interpersonal and leadership skills to guide our customers and teammates
Team work: A team player who can help teammates and contribute ideas/effort to the team
English communicate in business level
Computer literacy in Ms-office

Sample Management Manager Resume Examples & Samples

Provide day-to-day management support to the team
Collaborate with regional managers to ensure all Sample Services processes and initiatives are global
Work with the sale and marketing team to identify and develop business opportunities
Work with clients to understand their unique needs and provide solutions for sample services
Participate in the sample service activities related to planning, budgeting, re-organizations
Instills and manages a culture of continuous improvements, quality and productivity
Manages and Supervises staff including but not limited to
Monitor, track, manage and ensure resolution of all customer complaints, issues
Minimum 3 years of management and supervisory experience
Knowledge of preparation and holding a budget
Demonstrated strong customer service relationship management
Demonstrated experience in team building, influencing and conflict resolution
Strong planning, organizational, and problem solving skills
Proven record of driving continuous improvement
Demonstrated a high degree of initiative and ability to work collaboratively
Proven track record of successful project completion

Employee Expense Management Manager Resume Examples & Samples

Execute and delivery Employee Expense Management (T&E) services for the EMEA Region
Direct the day-to-day activities of a team of EEM Analysts as well as oversee and manage the activities of both Outsourced supplier partners (BPO) & Service Relationships
Supervise processing of all employee expense reports; ensure timeliness and accuracy
Lead the overall execution of the process and services within the framework of compliance obligations, accepted service levels, and specified metrics
Keep abreast of external trends and benchmarks and provide revised service levels commitments that are configured to regional objectives
Provide feedback to Directors and Global Services Leadership on service performance and customer experience in order to fulfill new standards of satisfaction
Provide thought leadership and input on redesigning or updating of services, processes, and organizational structure to enhance delivery effectiveness & efficiency
Develop and implement ideas on preventative actions resulting from audit data
Resolve related issues pertaining to the EEM services and understand when, how and where to escalate cases as required to meet defined service levels
Identify process improvement and best practices across EMEA/Globally
Deliver required documentation and support audits for internal and external auditors
Lead, participate, and support special projects as requested by leadership; nominate junior staff as appropriate
Perform all required people management obligations including performance reviews, succession planning, talent assessments and workforce planning
Minimum of 5 to 8 years of experience in a finance or accounting department of a multinational company including demonstrated experience in dealing with European accounting
Minimum of 5 years of demonstrated supervisory experience, leadership, and people management
Travel and Expense Management experience required
Experience working in an organization providing services across multiple markets or geographies
Experience working in a SOX404 environment
Business-level English language skills (speaking and writing) required
Experience using SAP desired
Knowledge of business processes supported by transaction processing capabilities
Solid communication, interpersonal, and organization skills required
Ability to build, lead, and manage an effective team of highly-qualified and culturally diverse professionals

Campaign Management Manager Resume Examples & Samples

Project Management excellence, the ability to collaborate in a politically savvy way across teams and to master the creative and agency process is critical
Owns the reporting of red flags, progress, milestones to senior management on a regular basis
Properly leverages internal workflow systems to meet risk requirements
Collaborates proactively and drives consistent communications with Strategic Marketing teams and centers of influence to have a full understanding of all campaigns/KPIs,Participates in the Campaign Management process, ensuring the workload aligns to capacity and effort aligns properly to results
Lead cross-team process development for campaigns (marketing partners, legal and compliance) to ensure that campaigns are delivered in a timely manner and in a compliant manner
15+ years of Marketing project management experience in Financial Services
Ability to maintain communication flow between all parties involved with assigned projects
Experience collaborating with and presenting to Senior Level contacts
Highly motivated, results-driven self-starter.,Strong presentation and negotiation skills

Identity Management Manager Resume Examples & Samples

Manage, Develop and Implement Identity Management programs to support an Operational charter working with Identity Management Team
Build relationships with various internal teams to architect and evangelize the identity management program and integrate additional technologies into the solution
Eight plus years of related experience or equivalent combination of relevant education and experience
Two plus years of Managing a IAM Operational function
Operational experience with at least a number of the following : Active Directory, Workday, OpenLDAP, RSA Authentication Manager, ServiceNow
Common software development methodologies including testing practices, source control, and code branch maintenance's
Comfort working on a Linux command line
Preferred experience working with Sailpoint, Splunk, Suricata, and/or the ServiceNow platform

Complexity Management Manager Resume Examples & Samples

Communication: both written and oral. Need to be able to clearly communicate expectations to team as well as report on progress in a clear and concise manner
Direct or indirect supervision prior experience
8- 10 years of Product Development or Product Management experience
Experience in a manufacturing environment or sourcing product is a plus
Strong project management skills, solid analytical skills and a strong attention to detail are required
Manage ambiguity
Drives results

Complexity Management Manager Resume Examples & Samples

Responsible for the delivery of complexity management projects by team members, including Complexity plant visits and Lean Portfolio Strategy projects
Support strategic business unit complexity management team by supplying resources, delivering new or updated processes and tools
Develop, define, deploy and maintain processes for complexity management within the business units
Facilitate discovery of opportunities for reduction in complexity of product offering through SKU rationalization, commonization of designs and processes
Work with the SBU Product Management and Engineering teams to identify and implement broad product platforming for new product families
Manage onsite team. Including resource planning, development of technical skills, collaboration for best business solutions and coaching for positive behaviors
Bachelor of Science in Engineering or related field, preferred - Bachelor of Arts in Marketing, Business Administration, Finance, or related field will be considered with proper experience
Strong communication skills, written and oral
Solid understanding of Excel for reporting out to business
Comfortable with presenting information that meet customer needs and clearly speak to varying audience members: Interns, associates, to senior management and global audience
Direct or indirect supervision experience
10+ years of Product Development or Product Management experience

Issues Management Manager Resume Examples & Samples

Provide leadership for managing audits and regulatory examinations
Further develop and maintain specialized compliance knowledge, including pursuit of various certifications as needed (e.g. Certified Anti-Money Laundering Specialist (CAMS))
Maintain good working relationships with both Audit and Regulatory Agencies
Manage timely and accurate deliverables to Audit and Regulatory Agencies
Manage all open findings and recommendations, as well as the existing project plans for LOBs
Support leadership in defining the strategy of the Bank’s exam process
Identify and escalate issues to leadership, as appropriate
Stay abreast of regulatory changes pertaining to Bank Secrecy Act/Anti-Money Laundering (BSA/AML) that may impact the Bank
Ability to understand BSA/AML and Office of Foreign Assets Control (OFAC) Sanction regulatory requirements
Ten years of experience in compliance management/audit or examination fields
Established verbal, written, presentation and consulting skills
Demonstrated willingness to take initiative and act decisively
Strong leadership and inter-personal skills with the ability to influence without direct authority
Ten years of compliance experience in AML Compliance, AML regulatory, AML Audit or related experience
Regulatory or audit experience
Certified Anti-Money Laundering Specialist (CAMS)

Complexity Management Manager Resume Examples & Samples

Provide business leadership & expertise in Big Data & business systems projects that support complexity management by partnering with Information Technology and Digital Accelerator teams
Develop a deep understanding of business data and learn how to effectively query information to support project needs
Lead workflow related projects that will drive complexity reduction
Work with business groups to continually improve processes, implement best practice adoption and motivate the organization to embrace change management while supporting key business metrics
Defines/identify business requirements and business rules for Big Data projects that support complexity management
Drive global data harmonization & alignment of new and existing data sources
Bachelor of Arts or Bachelor of Science Degree in related field required
5-8 years supply chain, operations, product management experience preferred
Direct or indirect supervision experience is preferred
Experience with complex master data across many systems
Self-motivated, demonstrates initiative, highly flexible and able to successfully overcome challenges and manage ambiguity on a project
Must be a results oriented change agent who effectively works across organizational boundaries and levels to get results
Ability to recognize and adapt to change, work independently and effectively in a team
Excellent critical thinking, analytical, problem solving, leadership and interpersonal skills
Experience in the following operating systems is a plus

Enterprise Item Management Manager Fresh Resume Examples & Samples

Manages and provides work direction to staff on priorities, business processes, utilizations of various applications and developmental goals and standards. Ensures staff members are meeting department objectives. This includes all components of item set-up and maintenance
Monitors integrity of data to meet customer needs so the tools can be utilized to their potential. Utilize data monitor tools to ensure data between multiple systems are in sync
Manages the sun-setting of legacy eco-systems to ensure bridging of data reporting and workflow system to ensure service level agreements are met
Directs and coordinates multiple projects, functions and/or resources on a daily basis
Evaluates and analyzes alternatives to arrive at final decisions focused on delivering the best customer service across the organization
Develops and deploys new business processes to provide optimum item management efficiency
Directs and resolves data or system problems and frequently communicates with merchandising and marketing, regions, finance, retail banner offices, stores and vendors for clarification of item information and to problem solve as needed
Direct staff work effort by monitoring workload demand against current output to forecast staffing needs
Research Federal and State Regulation questions/issues pertaining to item management, scale labeling and data integrity
Manage the assignment of PLUs and SLUs
Provide training for banner and supply chain users of item management and workflow tools

Vegetation Management Manager Resume Examples & Samples

Oversees the development of the long-term strategy and synchronization of PM’s annual Books of Work, for the assigned geographic area of responsibility
Negotiates challenging annual performance targets with VM management, OpCo leadership, and VM contractors (reliability, budgetary, production, safety, regulatory compliance, guideline compliance, etc) and ensures synchronized between Project Managers. Lead VM personnel in developing, testing, and implementing new technologies for VM program
Compliance & Regulatory
Accountable for compliance with NERC standard FAC-003. Must maintain a strong understanding of FAC-003 and PSC/PUC rules and requirements. Direct SME for NERC compliance audits and RFI’s. Responsible for compliance with Xcel Energy standards, federal, state, local and DOT regulations. Works closely with Federal, State and local Government agencies on as needed basis. Understand environmental issues as they relate to VM activities (invasive spp, Threatened & Endangered spp, MBTA, etc). Oversees annual contractor training (NERC/FERC Compliance, OHSI, process map review, avian protection, etc). Ensure annual TFO and System Operations personnel training
Directs contract administration strategy. Promotes and conducts Ensures completion of field checks/audits of VM contractor work (productivity, safety, quality of work, customer relations, etc.)Approves various invoicing and timesheet documents.Validates monthly scorecards and productivity reports
Facilitates quarterly Plan, Do, Check, Act (PDCA) meetings with contractor executive leadership/management/supervision. Work with VM management and Sourcing on multiyear VM supplier contracts. Maintain requirements of Contractor Safety program and Security screening process
Manage O&M budgets at OpCo level (~$30M) including implementation plans, programs, contingencies and recommendations to meet budget and track expenses . Departmental lead within assigned OpCo(s) for VM tactical operations for company owned facilities while driving the achievement of all established targets and performance measures. Leads emergency storm work response efforts as needed on a 24/7 basis.Facilitates coordination of Project Managers, contractors and COM to review distribution and transmission construction jobs requiring tree work and communicates changes to appropriate personnel. Provides technical expertise related to all fieldwork
Maintains field data integrity and provides training to both internal and external resources. Assists in the root cause analysis of tree related outages
Staff/Talent/Team Development
Supervises assigned staff. Attract, recruit and retain qualified staff
Establish and communicate clear performance expectations and manage employee performance. Remove obstacles, resolves variances and works closely with supervisor and contractor management/supervision to identify "best-value" crew complement and special maintenance requirements
Relationships/Communications
Develops communication with appropriate personnel (internal and external) regarding maintenance plans, customer complaints, refusals, inquiries and damage claims. Leads the development of departmental responses to internal/external information requests. Leads Daily Management and problem solving teams as assigned to ensure adherence to standardized process and identification of gaps in procedures. Leads communication between many internal and external groups and partners on work plans, issues, and strategic priorities to predict and remove obstacles in achievement of goals

Bid Management Manager Resume Examples & Samples

Minimum of 3 years of client relationship management
Minimum of 3 years using MS Office Suite
Minimum of 3 years experience Bid Development or collaboration with Deal/Sales teams working on large & complex contracts/transactions; tier 1 consulting firm experience strongly preferred
Minimum of 3 years experience with formal sales methodology and/or formal sales process - working on final approvals of a global company’s largest and most complex transactions

Employee Performance Management Manager Resume Examples & Samples

3) Refresher/Corrective Action Training: This team is responsible for working with the business to identify and retrain individual employees that require refresher training
4) Leadership Development: This team is responsible for developing and coordinating leadership development programs from front-line supervisors to senior leaders
5) Employee Performance: This team is responsible for overseeing all incentives plans and employee scorecards across the organization
6) Employee Engagement and Communications: This team is responsible for developing all Mortgage Servicing-wide communications and overseeing employee engagement recognition program and our employee satisfaction surveys
10 or more years of operations experience in the financial services industry
Five or more years of supervisory/management experience
Excellent organizational, managerial and project management skills
10+ years experience of employee/leadership training

Campaign Management Manager Resume Examples & Samples

Collaborate closely with aligned business Strategic Marketing Planner to identify and develop tactical elements that support the marketing campaign execution strategy and plan as outlined in the strategic brief
Oversee the campaign management execution process; lead the campaign set up, briefing process, project management and execution, budget management, measurement, and approval processes (includes MIX oversight)
Collaborate with Marketing Services resources to execute campaign activities and achieve campaign goals
Ensure all campaign elements invoke brand standards, are innovative, cutting edge, and are of the highest quality
Identify efficiencies and implement leading practices throughout the process to enhance the impact of each campaign in the marketplace
5+ years of prior, relevant marketing experience required: Knowledge of marketing fundamentals with a focus on marketing strategy and execution in the business-to-business arena
Undergraduate degree required, ideally with a focus in marketing, communications, or a related business field

Demand Management Manager Resume Examples & Samples

1) Engaging key stakeholders from Sales, Customer Marketing, Sales & Business Operations, and Supply Chain to analyze customer demand data and provide direction to supply chain for needed supply
2) Engaging key stakeholders to set, review, & communicate supply allocations and priorities
3) Maximizing revenue and profit margins while considering customer strategic value
4) Help set buffer strategies with supply chain teams
5) Engaging Procurement teams to provide forecasts of needed supply for "outer quarters". Provide feedback to Revenue/Demand Manager regarding potential constraints
6) Providing timely updates to management chain on status of supply vs demand
5+ years of experience in Marketing, Business Operations, or Finance
Bachelor's degree in Marketing and/or Finance (or a related field)
Strong analytical skills, ability to synthesize large amounts of quantitative and qualitative data into meaningful information for business management team
Ability to align with internal stakeholders within Business & Customer Management, Sales, Finance, and Product Marketing
Ability to work with stakeholders in other geographies - especially the US West Coast
Intermediate level of expertise in database creation and management. Must be able to draw data from EDW and support team members' need for data and information
Advanced level of expertise with Microsoft Excel, PowerPoint, Word, Google Apps
Must demonstrate strong initiative, ability to work in an ambiguous environment, and attention to detail
Ability to travel 30% of time

Channel Management Manager Resume Examples & Samples

Partner appointment and Partner contract renewal and amendment process
Identification, planning and execution of Partner audit
Partner development, evaluation and consulting
Collect and support Partners Partner evaluation and mandatory document collection and approval purposes
Check and ensure validation of documents, maintain communication with Partner and other relevant stake-holders relating to Partner contract approval
Coordinate Partner site visit and participate in such visits when necessary
Archive documentation and update regularly, as needed
Monitor Partner approval process by reviewing approval status regularly
Establish annual Partner audit plan, budgets and coordinate Partner audit according to approved planning
Participate in or directly execute audits where necessary
Follow up on implementation of measures based on audit report and verify actual completion status
Establish 'best practice' data base based on audit findings and organize sharing of 'best practice' with Partners
Monitor and coach Partner on implementation of development targets. Share 'best practice' with Partner where applicable
Review Partner Monthly reports and create actions to mitigate escalations in processes
Partner development status, Partner performance and 'loyalty zone' analysis
Degree in Sales & Marketing or Business Administration preferred
At least 5 years sales or marketing or business consultant experience in Engine or related industry in a multinational context. Experience in training an advantage
Fluency in both spoken & written English; Oral ability in other Asian Language / s is a plus
Strong communication and inter-personal skills
Ability to travel - domestic and international (30%)
Familiarity with Asian cultural and business manners

Installation Management Manager Resume Examples & Samples

Provides leadership and oversight for civil engineering financial management, asset accountability, housing management, and environmental element functions
Provides a real property support team that is responsible for all real property functions and space optimization requirements
Provides Level I & II IA technicians that provide information management services to the government
Oversees and responsible for all environmental issues of all work executed by the project staff under the requirements of the contract, to include collection and reporting of environmental metrics, and the execution of the company’s Environmental Plan
Provides Industrial Control System (ICS) security technicians to provide all necessary security-related management, oversight, maintenance, repair, and upgrade management services for all government ICSes
Responsible for the management and execution of the 377th Civil Engineer Division records management requirements
The ability to effectively communicate both orally and in writing using various formats, styles, and methods. Must speak fluent English. Ability to brief large groups of military and civilian personnel
The IMM shall have experience using Microsoft Office applications (Word, Excel, Access, PowerPoint, Project, and Outlook)
The IMM shall have a bachelor's degree
The IMM shall have a minimum of 10 years’ combined experience in real property management and accounting in the Department of Defense; and environmental management. The IMM shall have no less than 3 years’ experience in either area
Secret security clearance required

Transaction Management Manager Resume Examples & Samples

A Bachelor’s Degree in Business, Finance, or Real Estate
3 - 5 years related retail real estate experience
Strong analytical ability, both financial and qualitative
Ability to multi-task, work successfully under pressure, and effectively prioritize and manage time and workload
Understanding of and commitment to client services
A desire to work within a diverse, collaborative, and driven professional environment

Global Group Performance Management Manager Resume Examples & Samples

Tertiary education, Master’s degree. Overall (relevant) work experience of 6-8 years
BMC Planning & Execution: relevant knowledge of / active involvement in driving BMC/Business planning & execution
Performance Management: relevant knowledge of performance management analytics, tools, reporting and dialogue aimed at resolving under-performance at an early stage, and replicating the success of over-performing businesses
Project Management and Continuous Improvement (Lean) certification and/or proven experience with Problem Solving / Daily Management
Business Transformation: next to (consulting) experience in strategic planning and performance management, experience with running large scale transformational programs is preferred, preferably in a multinational company. Change experience covers directional/ strategic thought leadership, program management and cultural/ behavioral change
Advanced knowledge of MS Office tools (Excel, PowerPoint, SharePoint)
Expert level English and knowledge of additional languages preferred
Creativity and business sense, ability to ‘think outside the box&#8217
Easy communicator and good sense of humor
Willing to travel (about 60 days a year)

Decision Management Manager Resume Examples & Samples

At least 10 years experience of data analytics in financial industry
Good command of SAS, especially in SAS Macro, SAS EG, SAS Statistics, and SAS EM
Excellent communication skill in both English and Chinese

Installation Management Manager Resume Examples & Samples

Oversees and is responsible for all Installation Management Flight tasks and requirements as defined in Program Action Directive (PAD) 12-03 Implementation of Enterprise-Wide Civil Engineer Transformation and the Programming Plan (P-Plan) for Implementation of Enterprise-Wide Civil Engineer Transformation (PAD 12-03), Volumes 1-3, Revision 1 (except those tasks and requirements specifically excluded from the KAFB contract) plus any additional installation management services tasks and requirements as defined in the contract
Shall be available to meet with the Functional Director (FD) and/or the Contracting Officer (CO) within two (2) hours after notification/request during duty hours to discuss any matters related to his duties and responsibilities under this contract. Such meeting may be in person or by telephone at the discretion of the FD and/or CO
Develops SOPs for Environmental Management, Real Estate, Housing and IT sections and ensures managers of sections understand and communicate SOPs to workforce
Inspects work in progress and completed work to ensure accomplishment in most effective and efficient manner
Monitors work to ensure control of cost (including minimization of overtime/lost time), effective use of tools, equipment, materials, scope, and the quality of work performed
Interfaces with other departments, customers, and Government representatives as required to achieve maximum productivity
Performs continuous review of the project’s Property Control Plan and all associated processes
Coordinates property functions with corporate personnel and Government property administrators
Responsible for compliance with all environmental laws, and directives as applicable to the environmental work performed by Chugach and subcontracted personnel
Inspects work in progress for compliance with the Environmental Plan and contract requirements
Provides staff with direction, including motivating people to perform, listening, providing feedback, recognizing strengths, and providing challenges
Directs responses to emergency involving environmental management, real estate, housing and IT services as required
Keeps management and Government apprised of unique situations and problems encountered
Performs other related work as assigned

Installation Management Manager Resume Examples & Samples

Provide professional expertise to maintain information management systems, AF real property records and actions, industrial controls, and provide records management services for the civil engineering division
Ensure all newly constructed or renovated facilities that result in new equipment are properly inventoried
A minimum of 10 years’ experience in real property management and accounting in DoD
Knowledge of construction management software, project closeout procedures, preventive maintenance, construction and repair processes
Demonstrated knowledge in estimating processes/ techniques for determining labor and materials for design/ build, O&M and/ or logistics services

Performance Management Manager Resume Examples & Samples

5 years of relevant work experience
Related experience, advantageous
Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired results
Team-building. Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical
Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)

Transaction Management Manager Resume Examples & Samples

Bachelor’s Degree in Business, Finance, or Real Estate, preferred
Master’s Degree, preferred
3 – 5 years of relevant work experience
Minimum 1 year of experience as a Transaction Manager

Prospect Management Manager Resume Examples & Samples

Skill and ability to apply knowledge of computerized donor development systems (preferably Raiser’s Edge) is required; Knowledge of data mining methodology and predictive modeling is a plus; Advanced data entry creation and maintenance skills is preferred
Upper level management ability to write proposals, reports, and correspondence. Ability to synthesize complex ideas and data into concise yet motivational messages to secure philanthropic support. Ability to speak effectively before groups and individuals of varying backgrounds and levels of sophistication
Ability to review, analyze, and manipulate complex statistical data for solicitation purposes. Ability to apply concepts of basic algebra and calculate figures such as discounts, interest, proportions and percentages
Proficient application of privacy laws, ethical standards, and protocols in dealing with highly sensitive information with a high degree of judgment and discretion is required
Training through APRA seminars and workshops is preferred; a high level of competency in prospect development as defined by APRA’s Skill Sets and Body of Knowledge is preferred
Highly detail oriented with the ability to manage multiple tasks, set priorities, and meet deadlines
Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) required; proficiency in Access is desirable
Must have a driver's license. Weekend and evening work will be required

Asset Management Manager Resume Examples & Samples

Manage and controlled CHEP assets within our customer through stock takes and flow through ratio. Develop strategies to increase or improve customer asset controlled to reduce pallet losses
Asset Productivity by encouraging the customer to report transfers weekly and weekly review of KPI’s
Ensure we are providing service level within customer requirement and expectations
Team Management, organize monthly meetings to track and monitor the area development. Build effective and strong team. Responsible for the team career development
Support sales activities within the small account
Negotiate increase rates and audit differences with customers
5 years working in logistics, 3PL or consumer goods companies within customer service or commercial area
Managing customer service teams
Inventory control knowledge
SAP and CRM knowledge
Decision making process
People management
Customer Service focused

VP, Balance Sheet Management Manager Resume Examples & Samples

Partner with FRO and FRI to enhance liquidity stress modeling and reporting for LCR prime, LCR reg, RLAP, resolution and recovery
Understand drivers and nuances of business balance sheet and liquidity utilization and the associated costs. Assist businesses to structure activities in the most efficient manner
Work extensively with Equities business to develop liquidity reserving and charging framework that prudently captures business risks while also supporting the strategic objective of increased business growth and profitability
Work with global support teams and other Treasury departments to reflect accurate stress modeling assumptions and outputs are properly reflected in various internal and external stress reporting
Identify and support enhancements to Citi's liquidity stress testing assumptions; help drive implementation of such enhancements through partnership with GLM, Risk, Business, IT
Produce Business Treasury ALCO materials on liquidity and stress testing
Project business liquidity implications of regulatory requirements such as Resolution Planning and CCAR, including funding and balance sheet projections
Collaborate with Legal Entity Treasury and Financial Resource Management (FRM) to understand and enhance collateral efficiencies across businesses and entities
Review new business proposals to understand Treasury considerations including capital/liquidity utilization and transfer pricing economics
Independently handle ad hoc analyses from management and businesses
Repo/Prime Brokerage/Secured Financing/Equities/Fixed Income/Derivatives knowledge
Bachelor's degree in Finance or related field
In depth knowledge of regulatory rules impacting liquidity including LCR, NSFR, MRNCCD, Resolution, and other regulations
Experience partnering with technology and support groups to implement modeling and reporting enhancements
Strong analytical skills with advanced critical thinking capabilities
Proactive and independent approach to problem solving
High energy style with the ability to work independently and multi-task in a fast pace environment
Ability to interact with all levels of management, strong interpersonal and communication skills (written and verbal)
Very strong spreadsheet and database knowledge (functions, macros, etc). Access knowledge a plus

Solutions Management Manager Resume Examples & Samples

Serves as the single point of contact and subject matter expert on all aspects of planning, implementing and managing day to day operational, technical and business partner interactions for AIM’s RBM solution and core capabilities
Participates in sales and implementation presentations with AIM’s business partners for our RBM solution and core capabilities
Coordinates with AIM’s Medical Directors and Physician Leadership regarding clinical issues related to clinical measure implementation or customization by line of business
Guides program design and participates in implementation of AIM’s RBM solution with business partners and clients
Coordinates data requirements, production schedules and deliverables with the internal AIM development team and business partners
Oversees and monitors the implementation and management of new RBM program opportunities and core capabilities on the RBM and RBM OptiNet solutions roadmap
Analyzes solution performance data for identification of enhancement and solution expansion opportunities to optimize current and new solution value
Maintains expert knowledge of current industry trends and clinical measures and communicates this information to business partners, assists in the selection of clinical measures and guideline enhancements
BA/BS degree,
5-7 years of experience in the industry either at a health plan or provider organization (8-10 years at Director level)
2-3 years product management and business line management experience (3-5 at Director level)
Or an equivalent combination of education and experience
Master degree preferred
Project implementation experience preferred
Strong communication and organization skills
Previous experience in high-volume managed care operations desirable

Transformation Management Manager Resume Examples & Samples

Provide organizational change management (OCM) expertise and consulting for large scale technology, process, and organizational structure redesign, implementations
Lead the development and execution of an OCM roadmap for the successful implementation of large scale technology implementations; including development and application of OCM assessments, plans, and strategies, as needed to drive adoption and utilization
Oversees team delivery in accordance with project plans, tools and methods
Contributes to the planning, organizing, developing, and implementing of effective communications which drive the adoption and utilization of firm initiatives
Responsible for designing OCM campaigns for strategic initiatives and managing the OCM team through deliverable creation, approval, and deployment
Contributes to the development, coordination, and adoption of training content for the successful deployment of the firm’s initiatives
Partner with business leadership and Human Resources to ensure organizational support systems and processes are ready to support large scale implementations
Collaborate with third party vendor project resources and manage relationships with a wide range of business, technical, leadership groups
Identify and assist the project team in the management, mitigation and resolution of OCM project related issues, risks and conflicts
Report OCM project progress and status to key stakeholders (e.g., Steering Committee, Finance, HR, IT Leadership, etc.) and recommend and execute corrective action when necessary
Develop and manage the OCM detailed Project Plan, identifying, documenting and bringing to resolution any critical issues and risks that may impact the agreed upon schedule
Oversees the continuous improvement of internal TMO processes and capabilities
Function as a trusted advisor and subject matter expert to drive client strategies and integration across the firm
A skilled practitioner of change and project management practices related to large scale implementations
Able to thrive in the “gray” and a culture that is collaborative, service-oriented, and consultative
Well organized, action-oriented, and proven experience working on highly complex and technical projects
Champion of change, strong collaborator and advisor, always seeking new and innovative ways to solve problems
Self-confident and comfortable advising/facilitating large and small groups of people, helping to build consensus around proposed solutions for managing the people side of change
Confidently and effectively communicates at all levels
Effectively prioritizes to deliver critical deliverables while supporting and coaching on multiple initiatives
Committed to personal and team excellence, willing to roll up their sleeves and do whatever it takes to get the job done
Operationally focused with proven ability to think strategically and deliver tactically
Demonstrates transparency with clients and colleagues, seeks advice/feedback, and openly and proactively shares feedback with others
Demonstrates strong client/relationship management skills and experience
A minimum of eight years’ experience in organizational change management for ERP and/or large scale technical implementations required
A minimum of five years’ experience in project management for ERP and/or large scale technical implementations required
Proven experience in in the disciplines of communications and training with increasing levels of responsibilities is required
Bachelor’s (Masters preferred) degree in organizational behavior, organizational development, organization effectiveness, or related field
Certified in the PROSCI change management methodology required
At least 5 years’ experience leading OCM project teams
Proficiency in applying change and project management methodologies, tools, strategies, and concepts to drive adoption and utilization of highly complex and technical implementations
Excellent interpersonal skills and ability to establish rapport quickly and collaborate effectively with business, technical, and leadership teams
Experience and/or familiarity with management consulting, engineering, computer science, or other equivalent scientific process modeling and technical disciplines and/or environments
Ability to effectively, and independently, manage multiple competing priorities with high attention to detail; requires strong organizational, planning and time management skills
Excellent analytical ability to quickly gather facts, perform root cause analysis and draw conclusions in collaboration with project teams
Ability to lead and work under pressure; independently make decisions at the project team level and properly escalate those decisions that cannot be resolved in a timely basis
High proficiency of the MS-Office/Office 365 suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, and MS-Project, and Outlook
Strong presentation, verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to all levels of leadership and project teams including business analysts, technical resources, business executive leadership, and senior IT leadership

Performance Management Manager Resume Examples & Samples

MBA or Master’s degree in Statistics, Applied Mathematics, or related field, advantageous
MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query skills, a plus
Client Relationship Management: Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes
Team-Building: Key stakeholder and collaborators are geographically dispersed. Getting results from ad hoc groups of disparate people is critical

Bid Management Manager Resume Examples & Samples

Minimum of 2 years of Mortgage Industry client relationship management
Minimum of 2 years experience Bid Development or collaboration with Deal/Sales teams working on large & complex contracts/transactions; tier 1 consulting firm experience strongly preferred
Minimum of 2 years experience with formal sales methodology and/or formal sales process - working on final approvals of a global company’s largest and most complex transactions

Performance Management Manager Resume Examples & Samples

Monthly reporting on Performance/Business Management and Project Management data
Preparation of KPI scorecards/other performance measurements
Development of benchmarking/other operational support
Development of reports, workbooks, charts, graphs and presentation materials
Develop high quality, compelling analyses, presentations and reporting for both one-time and recurring activities
Gather data, develop/maintain databases, query tools and reporting templates
Interpret data trends/patterns and develop predictive analyses based on historical data and informed assumptions
Evaluate data into information, information into action and action into value for JLL and the client
Develop strong relationships with key client personnel and JLL staff
Collaborate with other JLL staff at client accounts for learning, best practice sharing, innovation and standardization opportunities
Act as the Subject Matter Expert on the contract and manage change order processing
Undergraduate or Master’s Degree in Engineering, Business Administration, or related field, preferred
Minimum 5 years of experience in a facilities organization
Experience in an Industrial/Manufacturing or Logistics environment, a plus
Experience in root cause analysis, including 5 Whys, Fishbone, FMEA or equivalent
Existing comfort level and/or strong interest in Six Sigma
Greenbelt, a plus
Strong understanding of commercial leases, contract documents and routine accounting methods
Ability to multitask and work without direct supervision
Perform with highly effective skills in analytic tools, technologies and software
Ability to identify and act on continuous improvement opportunities through innovation
Ability to handle complex issues, delivering projects on time
Ability to excel in a team environment and as a single contributor

Performance Management Manager Resume Examples & Samples

At least a Degree in Business/Commerce/Engineering
At least 3-5 year(s) of working experience in consulting or the related field is required
Good leadership and time management skills to manage projects and ensure success of projects
Adaptive to changing scope and evolving business environments
Strong analytical skills are required for this position
Excellent written and verbal communication skills in English, Mandarin speakers are encouraged
Has executed Process Improvement Projects with good results (preferably a Lean Six Sigma Certified)
Independent, mature and able to handle stress professionally

Life Cycle Management Manager Resume Examples & Samples

Bachelor’s degree or higher from an accredited institution
Minimum of three (3) years of combined Environmental, Health and Safety (EHS) and/or product stewardship experience
Minimum of three (3) years of combined supervisory and/or project management experience
Bachelor’s degree or higher in an Information Technology, Engineering, Science or related discipline from an accredited university
Minimum of five (5) years of combined supervisory and/or project management experience
Expertise in Life Cycle Management processes
Experience with ENOVIA™
Experience working with global teams
Exceptional communication skills (oral, written and presentation)

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