Night Manager Resume Samples

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E Kovacek

Evelyn

Kovacek

544 Wiegand Lights

Phoenix

+1 (555) 383 0818

544 Wiegand Lights

Phoenix

Phone

p +1 (555) 383 0818

Experience Experience

Los Angeles, CA

Assistant Night Manager

Los Angeles, CA

Kertzmann-Rogahn

Los Angeles, CA

Assistant Night Manager

In conjunction with the Night Manager, develops working departmental relationships
Makes sure Front Office employees utilise yield management to maximise room revenue
Recommends to Rooms Manager how to improve guest service and efficiency in Front Office operations
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Performs any and all other tasks which are assigned by the management team
Support and assist Night Manager in day to day operations
Handles guest complaints and assists in resolution

Houston, TX

Hungarian Speaking Assistant Night Manager

Houston, TX

Hickle-Kozey

Houston, TX

Hungarian Speaking Assistant Night Manager

Assist the Night Manager during his daily work and act as a Manager on Duty in his absence
Advise Line Managers of recurring errors
Perform file backup maintenance
Develop, update and train standards and procedures
Handle all Complaints
Staff Supervision of Night staff: Contractors, Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
Oversees the Night Audit Function

present

Philadelphia, PA

Night Manager

Philadelphia, PA

Kovacek, Heaney and Beatty

present

Philadelphia, PA

Night Manager

present

Provide feedback on staff performance to manager or supervisor on duty. Report disciplinary problems to manager or supervisor on duty
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
Works with the Director, Front Office, Guest Service Managers, and Director, Revenue to manage the daily room inventory to ensure revenues are maximized
Assist in enforcing decisions made by fellow managers. Act as Manager On Duty for supervisory and line associates
In conjunction with the Front Office and Comptroller develop and implement hotel standards, formalize and improve work processes (Front Desk/Accounting)
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Represent the General Manager and other Senior Managers in their absence

Education Education

Bachelor’s Degree in Hospitality

Northern Illinois University

Bachelor’s Degree in Hospitality

Skills Skills

Highly organized with the ability to demonstrate good time management skills
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events
Good hearing and visual ability in order to detect signs of emergency
Computer literate, with particularly strong knowledge of MS Excel
Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills
Good listening skills and ability to anticipate
Be knowledgeable about all emergency plans and know how to act upon them
Ability to deal professionally, courteously and tactfully with the public and coworkers
Ability to work well under pressure and constant change, making quick and appropriate decisions

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Hungarian Speaking Assistant Night Manager Resume Examples & Samples

Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
Assist the Night Manager during his daily work and act as a Manager on Duty in his absence
Meet and Greet VIPs
Handle all Complaints
Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
Staff Supervision of Night staff: Contractors, Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
Develop, update and train standards and procedures
Produce Revenue Reports
Perform file backup maintenance
Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
Week end and Month end reports completed in line with policy
Advise Line Managers of recurring errors
College/University degree in Economics preferably in Hotel / Tourism Management
Relevant experience in Hotel / Tourism industry
Young, dynamic and enthusiastic personality
Excellent English and Hungarian language knowledge oral and written (Candidates not speaking Hungarian will automatically be turned down.)
Outstanding interpersonal and problem solving / handling skills
Precise, reliable, flexible, able to work quickly

Resort Night Manager Resume Examples & Samples

Perform nightly meeting to ensure all overnight staff are aware of the hotel business
Complete Operations Package Reports-Audit Zero Rate Report, Groups In House Report, Rate Variance report, Negative Postings Report, etc
Ensure accurate revenue, expense, productivity, and efficiency levels
To act as a role model and to be aware and fully support a service culture in keeping FHR Mission, Promise & Values
Develop an engaged, enthusiastic, and guest driven team through recruitment, personal and professional development, training and recognition
Promoting and coaching excellent performance
Develop Performance reviews for colleagues
Actively drive employee engagement survey objectives by seeking feedback from colleagues & developing appropriate action plans
Ensure Human Resources policies and collective agreement requirements are followed and appropriate forms are completed in a timely manner for payroll deadlines
Conduct monthly departmental meetings and participate in other operational meeting as required
Ensure proper follow up and resolution of all outstanding issues
Achievement of goals in guest satisfaction as measured by JD Power & Associates, and LQA
Ensure clean & safe environment
Coordinating continuous improvement in, and highest levels of awareness of fire safety, emergency procedures and general crisis management
Maintaining appropriate staffing levels in accordance with the established staffing guidelines
Support all departments throughout the hotel
Maintain a high degree of visibility and participation throughout other department day-to-day operation
Act as the Manager on duty during shifts
Must speak, read and write English
Excel program
Word program
Guest service skills

Night Manager Resume Examples & Samples

Ensure the daily smooth running of the Night Team with regards to directing: Assistant Night Manager, Night Auditors (Café Audit and Rooms Audit), Front Desk Agent, Night Bellmen
In conjunction with the Front Office and Comptroller develop and implement hotel standards, formalize and improve work processes (Front Desk/Accounting)
In conjunction with the Front Office Manager, ensure hotel standards are maintained by recruiting the best, new and ongoing employee training, developing colleagues to achieve greater heights, encourage, support and assist staff in career development, ensure service standards are met and exceeded, uphold staff appearance and grooming procedures, direct staff in maintaining clean, tidy and an organized work area at the front and back area of the Front Office
Prepare the Night Audit Schedule to provide maximum efficiency while meeting Labor budgets and guidelines for
Solid knowledge of Front Office, Night Audit and Accounting Procedures
Minimum of two years previous experience in the Front Office Department is required
Must be passionate about guest service
Must possess excellent interpersonal and motivational skills
High gestalt
Highest Guest Service skills, talent and knowledge with the vision and ability to lead employees to excellence
Professional manner and outgoing personality
Previous accounting experience would be an asset
College degree in Hospitality management or related field preferred

Night Manager Resume Examples & Samples

Oversee the smooth night operation of the property and be the key contact for any guest issues or hotel emergencies
Overnight shift work required
Ability to work cohesively with as part of a team

Night Manager Resume Examples & Samples

Supervise all of the nightly operations of the hotel
Practice and maintain Fairmont standards and procedures
Work with Security to ensure the safety and comfort of our guests
Prepare for and execute the end of day process for both the Front Office and Food & Beverage systems and restore systems for the next day’s operations
Collect and prepare all of the materials required for Accounting audit
Assist Night Guest Service Agent during busy periods
Previous experience in Night Audit/Front Office at a supervisory level
Strong knowledge of computer systems including Excel and PMS systems
Knowledge of safety procedures and First Aid certification an asset
Fluent in a second language an asset
Excellent interpersonal communication and guest service skills
Ability to work well under pressure while maintaining professionalism

Night Manager Resume Examples & Samples

Ensures that all Front Office Standards Operating policies and procedures are adhered
Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
Strong and effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction
Responsible for ensuring consistency in exceeding guest service expectations (Fairmont Hotels & Resorts programs as a measurement tool)
Provides passionate direction towards achieving our vision
Develops, implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
Adheres to and promotes the Company’s Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Minimum 2 years' previous management experience in Front Office operations
Excellent leadership, written/verbal communication and interpersonal skills
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
A working knowledge of a second language and its application in the hotel and hospitality operation is an asset

Night Manager Resume Examples & Samples

To complete end of day financial reports for the hotel
To aid any guests & deal with any complaints if necessary
To be fully aware of the hotels H&S Saftey policy and be able to implement any evacuation procedures if necessary

Night Manager Resume Examples & Samples

Good listening and communication skills
Self confidence
Excellent presentation

Night Manager Resume Examples & Samples

Managing an overnight team of 4 team members
Responsible for team building and growth via, monthly meetings, training, colleague follow up and performance reviews
Fostering strong relationships with teams, departments and guests
Active part of the Emergency Response team, working closely with hotel security team
Responsibility for safety and security of all guests and colleagues in all emergencies
Responsible for daily night audit tasks, balancing, sorting of bills and accurate reports
Accurately posting all guest and group charges
Assisting with daily Front Desk procedures/tasks including check in’s and outs
Strong attention to detail, highly organized and able to meet time sensitive tasks
Ensuring courteous service to all guests and staff
Responsibility for daily time and attendance tracking for Front desk
Responsible for overnight team schedule
Previous experience with relocates
Able to work effectively during high pressure and or sold out nights
Completing duty management responsibilities for the hotel
Creating and completing SMART goals that impact our CES, LQA audits, JDP, GOP, Health and Safety, hotel committees and RevPAR
Passionate about ensuring guest satisfaction with a proven track record of problem resolution
Responsible for a cash float
Other duties as required by Front Desk and Front Office Managers
2 years experience in a Hotel leadership role
Computer literacy required: PROPERTY manager or another property management system, Excel, Word, Time and Attendance, Watson, Royal Service
Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions at the same time
Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
A leader who will lead, teach, inspire our team to reach the next level of service

Night Manager Resume Examples & Samples

Bachelor’s degree in Hospitality Management
At least 2 years work experience in similar job preferably in similar size hotel
Versed in security system & emergency procedures
Good problem solving, administrative, interpersonal skills are a must
Willingness to work in odd hours & under pressure is desirable
Fluency in English is compulsory whereas other international language skills shall advantageous

Night Manager Doubletree by Hilton Minsk Resume Examples & Samples

Serve as a point of contact for regular and VIP Guests
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
Previous supervisory experience in Front Office within the hotel
Strong Opera knowledge
Strong English and Russian knowledge

Night Manager Resume Examples & Samples

Complete Night Audit duties
Manage, record and promptly resolve issues or emergencies that arise
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Conduct annual and mid-year Appraisals with Team Members

Night Manager Resume Examples & Samples

Be visible in the hotel lobby and other public areas
Represent the General Manager and other Senior Managers in their absence
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
Ensure that all Guest complaints are managed promptly and completely
Support the Night Auditor with all Front Desk and accounting related duties
Produce nightly reports, as required
Inform other departments of Guest special requests, including early/late departures and room changes
Maintain awareness of all hotel areas
Have a degree, diploma, or formal certification in Hotel Management or equivalent
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
Current and demonstrated knowledge of health and safety and security procedures
Calm, efficient, and able to work well under pressure

Night Manager Resume Examples & Samples

Manage overnight hotel operations and night audit, and produce nightly reports as required
Represent the Front Desk and Operations Managers in their absence
Assist other hotel departments where necessary
Handle and record any management and security issues or emergencies that arise, and implement the necessary actions to resolve them
Handle guest requests, inquiries and complaints
Maintain current knowledge of VIP movements, hotel products, services, pricing and special promotional offers
Liaise with the Front Desk Manager and handover any relevant overnight activities, issues or feedback from guests
A degree or diploma in Hotel Management or equivalent experience
A minimum of 2-3 years of Front Office supervisory, Assistant Night Manager or Night Audit experience in the hotel, leisure, and/or retail sector
Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
Excellent leadership, inter-personal, training and development skills
A passion for delivering exceptional guest experiences
Computer literate, with an advanced knowledge of Microsoft Excel
Pride in ensuring the accuracy of work and actively encourages the same standards for your team
Demonstrated ability to resolve problems and conflicts
Well-presented, organised and calm personality
Access to Hilton University training, offering more than 3000 learning programs

Assistant Night Manager Resume Examples & Samples

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
Compile adequate handover to Early staff / Duty Manager
Maintain a good status awareness of all hotel areas
Previous supervisory experience in Front Office within the hotel, leisure or retail sector
Previous experience in the hotel industry
Previous experience with cash handling

Assistant Night Manager Resume Examples & Samples

Be the welcoming face of the Hotel and make sure that each of our Front Desk and Concierge Team Members deliver exceptional standards of service
Continually look for ideas to improve the delivery of exceptional service to our guests
Be a role model for exceptional service
Be the point of contact for our regular and VIP Guests, recognising our Hilton Honors members and ensuring the delivery of benefits to them
Ensure that our Night Audit duties are complete and that our bills and invoices are ready for our guests with total accuracy, so that our check out can be warm and professional and not tied up with bill queries
Enhance the guest experience, by using upselling techniques to ensure that they gain maximum value and benefit from their stay
Represent the Hotel and senior management, taking responsibility for the security of the hotel and guest experience in their absence
Take control in emergency situations, looking after the safety and welfare of our guests and team members. Be pro-active and aware of any possible safety breaches and take the appropriate action
An absolute commitment to delivering a high level of customer service
Excellent leadership and management skills and a desire to develop and progress your career with our company
Excellent grooming standards (a uniform will be provided)
Previous supervisory experience in Front Office
A positive attitude and good communication skills
Diploma or higher in Hospitality or Tourism

Night Manager Resume Examples & Samples

Supporting company and hotel policies and procedures including the promotion and participation in EOS, Health and Safety and GSI initiatives
To use discretion and tact when dealing with guest enquiries problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation
To check and maintain the Manager on Duty safe in accordance to the procedures set by the company
The Night Manager will be responsible to carry the Manager on duty’s key at all point of time and must never hand them to anyone else
To advise the Front Office Manager of any matters relating to guests, their welfare and behavior as considered desirable for various reasons
Ensuring at all employees within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates
To assist in the building of an efficient team of employees by taking active interest in their welfare, safety and development
To maintain the integrity of the Front Office environment. To share their knowledge, contacts and be compassionate with all of our colleagues. All positive and negative matters must be handled in a professional manner
Attend to all guest complaints immediately and initiate follow up. It is imperative that all guest complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel’s Interest
In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc
Ensure maximum safety for colleagues, guests and patron during emergencies. The protection of hotels interests must be the major concern
To be fully trained in emergency procedures and to assist in carrying out any practice drills
Act as per assigned duties in the E.R.T. Manual during emergency procedures as per the Fire and Evacuation Plan. (including leading the E.R.T.)
Monitor the car park and driveway
Make regular rounds of the Hotel to ensure smooth operations in all areas
Authorize after hour distribution of keys, Including dry stores and beverage stock
Supervision of all hotel operation during night hours
Perform any other related duties assigned to him/her by the Front Office Manager
Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
An unbiased report must be sent to all concerned at the completion of every shift
Ensures that the department’s equipment is well cared for and properly maintained
Ensures that Night Team colleagues are well trained and prepared for the hotel emergency procedures
Act as Manager on Duty as per the MoD brief, and ensure all related tasks are completed accordingly
Knowledge Fidelio, Opera CRS; Opera PM; Opera Sales & Catering; MS Outlook; Word; Excel; Power Point; Meeting Matrix
Minimum of one-year previous Front Office supervisory experience
Must be able to work well under pressure in a fast paced and constantly changing environment
Must be strong team player with proven leadership, development and delegating skills
Diploma in Hotel management an asset
Previous International experience essential
Arabic Language preferred

Night Manager Resume Examples & Samples

Behaves and acts in an exemplary fashion, embodying the brand mindset
Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel
Manages and motivates front office teams in line with the brand's recommended behavioural guidelines, in order to provide personalised high quality guest services
Manages headcount and organisation for optimum efficiency in compliance with legislation
Helps the department meet its targets
Helps increase hotel revenue through his/her sales efforts

Night Manager Resume Examples & Samples

Ability to focus, and follow-through on details
Ability to ensure security and confidentiality of guests
Ability to use time efficiently; to prioritize and organize work
Ability to work successfully and productively with minimal supervision
Ability to maintain company standards and policies
Ability to professionally represent the hotel maintaining a warm, relaxed, yet refined demeanor with guests and coworkers
Ability to present information in front of groups (Guidance Team, Departmental Line-ups, and Orientation) professionally, concisely and with enthusiasm
Ability to understand and respond appropriately to guest inquiries and needs while remaining calm and courteous
Ability to maintain knowledge of hotel features and information, i.e., services, hours of operation, etc
Must have a professional image and personality with confidence in leadership and relationship development skills
Ability to understand the dynamics of strategic planning and to implement quality processes
Ability to work well under pressure and constant change, making quick and appropriate decisions
Ability to motivate and recognize employees accordingly
Responsible for the smooth, efficient and professional operation of all front office, guest relations and PBX areas
Schedule of front office and pbx teams
Ensures that all procedures and policies are in place and followed
Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate
Ensures good communications between the departments
Strictly follows bank-out procedures and cash handling procedures
Ensures confidentiality of User Log-Ons. Ensure that users are logged out when leaving the area
Train and develop associates to the highest possible extent
Leads by example: Provides a high-quality service and aggressive hospitality towards all customers
Ensures that recognition programs for both guest and associates are in place and working
Uses TQM tools and empowerment to make decisions leading towards total customer satisfaction
Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours
Communicates with front desk managers and front desk supervisors about daily audits and controls, so all are informed about proper procedures
Initiates additional tasks to improve existing procedures and guest satisfaction
Resolves system problems and can operate the system manually
Initiates monthly meetings in the department. Attend staff meetings and rooms meetings
Is in the guest area during high traffic times to assist the front office associates and to ensure smooth operations
Has plans and actions in place to meet goals and mission of the company and the hotel
Be well groomed and conform with the hotel's dress code
Be informed about daily operations and events
Be highly visible during extraordinary events
Be familiar with sales strategies; communicate daily with reservation sales
Develop a thorough knowledge about all brands in Marriott's portfolio
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met
Be knowledgeable about all emergency plans and know how to act upon them
Report any unusual occurrences immediately to the EAM Rooms or Ass EAM Rooms
At all times strive to represent RC in the most professional and courteous manner
Cash handling: Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times
All functions required for the proper performance of the Job Position

Night Manager Resume Examples & Samples

Maintains policies and instructions issued by the management
Makes necessary decisions when needed
Takes necessary actions when needed
Contacts General Manager only in emergency cases
Makes tour of the hotel according to the check list
Observes and ensures that all departments are well organized, properly staffed and operation is smooth in line with the standards of the hotel during the night
Ensures that all employees working at night are in their work locations
Maintains a positive spirit among the night team and ensures efficient coordination between the different departments
Informs management and Department Heads concerned of problems or irregularities
His presence in the lobby area is required
Supervises the security department and takes necessary actions in cases of emergency
Dispatches security officers to investigate disturbances or investigates him when necessary
Assumes responsibility of general pass keys
Knows and follows the fire and safety procedures of the hotel
Receives articles and maintains ledger of articles turned in for lost and found
Checks function board for accuracy of the events for the next day
Greets and welcomes VIP guests and groups whenever possible
Must be fully conversant with the Front office procedures also the company policy regarding credit granting, credit card and check transactions
Performs all Front Desk activities when necessary
Takes care of all requests and complaints when necessary
Observes, supervises and closely follows up that all staff greets the guests at all times and handle guest matters or complaints efficiently
Handles rebates in accordance with the credit policy
Ensures that early departure of groups and individuals is taken care of by checking the following details

Night Manager The Fairmont San Francisco & The Fairmont Ghirardelli Square Resume Examples & Samples

Provide leadership support to the Front Desk, Royal Service, and Guest Services in the daily operational duties for these areas
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train colleagues on service standards, systems and procedures
Manage room inventory according to guest preferences and availability
Efficiently process and organize relocations on over committed nights
Handle guest recovery and follow through on all guests requests
Follow and support department policies, procedures, and service standards
Be knowledgeable, follow and support all health and safety policies and procedures ensuring the well being of our guests, colleagues, and property
Serve as an information source regarding the hotels and surrounding areas
Work with fellow colleagues throughout the hotels’ in a cooperative and friendly manner to develop team spirit
Balance and audit all Front Office postings and settlements and additional night audit responsibilities
Complete the update process on the Front Office system per established system guidelines
Previous experience in front office operations required
Previous accounting / auditing experience an asset
Computer proficiency required in all Microsoft Windows applications and knowledge of Opera Property Management System, Protobase and Micros an asset
Excellent communication skills both orally and written
Strong interpersonal, problem-solving and organizational skills
Ability to work variable shifts including overnights

Night Manager Resume Examples & Samples

Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
To carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
Ensure the security of the hotel, it’s guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures
Act as a point of contact for all guests during their stay
Recruit, train and develop Night Audit colleagues
Manage staff rotas, wages, contracts and performance
Effectively implement and deliver service standards in accordance to stipulated SOP’s
Through delivery of service initiatives, complete to guests satisfaction in front office
Motivate and ensure staff are fully updated
Ensure all guests are treated courteously
Complaints and problems are resolved and requests for special services are carried out
Preparation of customer bills
Use of all systems currently used by each section of front office

Night Manager Resume Examples & Samples

Assist the Director, Rooms in all aspects of the Front of the House operations to ensure departmental and service standards are followed
Balance and audit all postings and settlements
Ensure the current day’s revenue balances are reconciled
Close and roll the day in Opera
Follow up on any PH accounts
Prepare and distribute daily management reports as required
Previous Night Audit and/or Accounting experience preferred
Previous experience with Opera required

Night Manager Resume Examples & Samples

Lead and manage all aspects of the overnight team from Front Office to Housekeeping to Food & Beverage
Manage and coordinate all Group and Individual arrivals
Completes the overnight audit and process
Complete all project work in a timely manner
A minimum of one year’s front office management experience required

Assistant Night Manager Resume Examples & Samples

Ensure the daily smooth running of the Night Team with regards to supervising the nightly operations of the front desk, the rooms audit and the café audit
Provide effective, excellent guest service
Assist in completing rooms audit and café audit
Provide Epic due backs – this needs to be done on every Friday and Saturday
Prepare weekend pass on log to the Night Manager
Support and assist Night Manager in day to day operations
In conjunction with the Night Manager, develops working departmental relationships
Builds and maintains a liaison with key departments (Housekeeping, Guest Services, Security Services, Communications, Room Service, etc) to ensure smooth arrival and departure experience
Handles guest complaints and assists in resolution
Ensures a high level of department morale is maintained
Ensure that all financial reporting is maintained and accurate inclusive of
Open and build rapport with other hotel departments to strengthen relationships and goodwill
Thorough knowledge of emergency procedures and general crisis situation procedures
In the absence of the Night Manager, complete all other duties as assigned by the Front Office Manager and Comptroller that relate to the overall operation of the Hotel overnight
Strong computer skills, especially knowledge of Opera Property Management System, Microsoft Word and Excel
Previous experience as a Night Audit/Front Office Supervisor
Strong Financial and Math Skills

Assistant Night Manager Resume Examples & Samples

Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees
Is proficient in all Front Office procedures
Utilise management skills to motivate and to maximise employee productivity and satisfaction
Recommends to Rooms Manager how to improve guest service and efficiency in Front Office operations

Night Manager Resume Examples & Samples

Oversee the front desk staff ensuring that performance is in accordance to established procedures
Ensure procedures are followed for security of monies, credit and financial transactions
Supports and assists Front Office personnel and all F.O. departments at peak periods
Assists Guest Relations in greeting, rooming and escorting VIP Guests
Promotes inter-hotel sales and and in-house facilities
Analyzes and approves discounts and rebates
Communicates directly to staff of guests/events, which warrant special handling and detailed information
Perform other duties, task and special projects as assigned
Knowledge of Chicago downtown and local areas
Guest/Client focused - ability to interact on a regular basis
Confident individual who is willing to assume responsibility of guest and staff challenges
Demonstrates high degree of drive and determination
Excellent management and communication skills (verbal and written)
Detailed orientated individual with ability to multi-task in fast paced environment
Must be able to maintain a highly positive and friendly professional image, that will reflect well in hotel's overall appearance

Night Manager Resume Examples & Samples

Competent level of IT proficiency
Arabic Speaking is a plus factor
Previous experience with Front Office Management Systems

Night Manager Resume Examples & Samples

Maintain a positive physical appearance of the stewarding and back of house areas
Prepares and maintains appropriate activity reports and night log of events
Maintains continuous observation of stewarding supplies, work, storage and surrounding areas to ensure apparent safety hazards are reported and corrected promptly and the safety of employees is a primary focus
Check work stations for proper supplies, organization, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies
Communicate Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications
Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
Check BEO`S information for cold, hot food check desserts and any other food related items to be delivered to any or all functions on your shift. Make sure to read all banquet menus before you transport them
Provide feedback on staff performance to manager or supervisor on duty. Report disciplinary problems to manager or supervisor on duty
Knowledge of proper cleaning techniques, requirements and use of equipment/machinery
Knowledge of proper chemical handling
Must be able to provide legible communication and direction
Be a clear thinker in pressure situations and exercise good judgments
Previous experience in food and beverage
Must have a strong customer service aptitude

Night Manager Resume Examples & Samples

Providing services that are above and beyond for customer satisfaction and retention
Demonstrating Leadership
Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Improving Service
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Developing and building teams
Encouraging and building mutual trust, respect and cooperation among team members
Demonstrating appropriate behaviors
Serving as a role model to demonstrate appropriate behaviors
Supervising Associates
Supervising and managing associates. Managing all day-to-day operations. Understanding associates positions well enough to perform duties in associates’ absence
Communicating with Supervisors, Peers or Subordinates
Providing information to supervisors, co-workers and subordinates by telephone, in written form, email or in person
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems
Managing Daily Operations of the Area or Department
Managing day-to-day operations, ensuring quality, standards and meeting the expectations of the customers on a daily basis
Coaching and Developing Others
Identifying the developmental needs of others and coaching, mentoring, or helping others to improve their knowledge or skills
Guiding, Directing, and motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance
Communicating Information Timely
Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
Organizing, Planning and prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work
Resolving Conflicts and Negotiating with Other
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Monitoring and Communicating Customer Recognition/Service
Implementing the customer recognition/service program. Communicating and ensuring process
Received master key, mobile phone & verbal endorsement from out-going shift. Read Front Desk Manager logs/Check the remaining BQT functions
Resolve remaining traces, check on house status and extend due-out PM accounts
Prints reports based on the night audit check list
Monitor Marriott Rewards enrollments one by one and check if valid and in-house. Report out to Front Office Manager any discrepancies
Check Rate Variance Report for any inconsistencies
Posts room charges and taxes to guest accounts
Conduct midnight briefings with associates from other departments
Check Room Upgrades and complimentary room reports with attachments to ensure that all rooms are with upgrade reason
Ensure all Electronic Data Capture machines are settled
Posting of No Show charges are accurate
Processes guest charges voucher and credit card vouchers
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
Monitor and process Mobile Guest Services requests on time
Conduct Hotel / Perimeter rounds. Ensure all areas are clean & free from fire hazards. Ensure MC, Fitness Center & Executive Lounge associates report on time. Check on the functions for the day and opening of outlets are in place
Transfer charges and deposits to master accounts
Checks to see that all charges are assigned to the appropriate departments
To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
Prints up and files reservations for the next business day
Verifies all account postings and balances
Verifies that room rates are correct and posts those rates to guest accounts
Monitors the current status of coupon, discount, and other promotional programs
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Tracks room revenues, occupancy percentages, and other front office statistics
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
Prepare of End of day procedure
Follow the End of Day / Night Audit Checklist
Must have complete knowledge of emergency procedures
Balance the day’s charges, making corrections as necessary
Run end of day process in property management software (PMS)
Understand principles of auditing, balancing, and closing out accounts
Accomplish internet speed testing
Knows how to operate PMS, typewriters, and other front office equipment's
Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Observes service behaviors of associates and provides feedback to individuals
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns
Trains staff and monitors adherence to all hotel and partner companies’ policies and procedures to reduce bad debts and rebates
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
Supervises same day selling procedures to maximize room revenue and control hotel occupancy
Supervises Front Desk shift operations and ensures compliance with all policies, standards and procedures
Ensures associates understand customer service expectation and parameters
Brings issues concerning associates satisfaction to the attention of the department manager and Human Resource
Performs all duties in the desk as necessary
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Assist as needed in the interviewing and hiring of associate team members with the appropriate skills
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
Interacts with guests to obtain feedback on product quality and service levels
Ensure hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating procedures (SOPs and LSOPs and support the Peer Review Process
Supervises all areas of the Front Office in the absence of the Front Office Manager
Ensure that regular on-going communication is happening with associates to create awareness of business objectives and communicate expectations, recognizes performance, and procedures desired result
Front Desk shifts whenever necessary
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Participate in departmental meetings and continually communicates a clear and consistent message regarding the concierge desk goals to produce desired results
Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals
Supports a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job
Participate in associate progressive discipline procedures

Night Manager Resume Examples & Samples

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company
Reading and writing abilities are utilized often when completing paperwork and shift reports, and giving and receiving instructions
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently
Problem solving, reasoning, motivating, organizational and training abilities are used often
Ability to travel to attend workshops, conferences, etc
May be required to work nights, weekends, and/or holidays
Frequently standing up and moving about the hotel
Frequently bending, stooping, and kneeling

Night Manager Resume Examples & Samples

Demonstrates knowledge of job-relevant issues, products, systems, and processes
Keeps up-to-date technically and applying new knowledge to your job
Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Manages group or interpersonal conflict effectively
Informs and/or updates the executives and the peers on relevant information in a timely manner
Uses problem solving methodology for decision making and follow up

Night Manager Resume Examples & Samples

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Complete audit procedures, as needed

Relief Night Manager Resume Examples & Samples

Previous experience in Front Office at a supervisory level is preferred
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Previous PMS experience an asset
Ability to work cohesively with fellow colleagues as part of a team
Hospitality Diploma or Degree an asset
Must be flexible in terms of working hours (this is an overnight position)
Must have the ability to handle cash effectively and accurately

Night Manager Resume Examples & Samples

High School graduate or GED Equivalent
Prior cash handling and computer experience (Microsoft Office) required
2 to 4 years direct front desk or front office operations experience in a hospitality environment including 2 years in a supervisory capacity
3+ years of supervisory/management experience preferred

Night Manager Resume Examples & Samples

Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)
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Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards_x000D_

Night Manager Resume Examples & Samples

Provide supervision for the entire overnight team
Handle all guest related issues, oversee and address any challenges as the Manager on Duty
Coach and counsel the Front Office team to ensure positive colleague relations and exemplary guest service
Lead by example and promote an environment of Respect, Integrity, Teamwork, Accountability and Excellence
Develop and maintain standards for the department, while adhering to Fairmont’s core standards
Provides direction and support to line associates in their daily tasks relating to their positions
Communicate and liaise effectively with other leaders in the department and hotel
Energize the brand by promoting our guests loyalty program, the Fairmont President Club
Ensures proper staffing and scheduling of all front office colleagues in accordance to productivity guidelines
Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation
Supports daily and weekly selling strategy in accordance with yield recommendations and promotes maximizing of revenue and occupancy on a daily basis
Ensures all daily, monthly and quarterly reporting is completed on a timely basis
Ensures review of daily payroll punches and edits as necessary, records time and attendance occurrences for all associates in Time and Attendance Log
Ensuring that all job check lists have been completed daily: Front Desk AM and PM, Fairmont President's Club, Concierge and Guest Services
Review three day forecast and adjusting staffing levels as needed
Review, verify and react to all group resumes, checking billing, room types, arrival, departure dates, and VIP designations
Ensure all parking requirements are sent to the Valet Parking Supervisor weekly and a follow up is done daily
Adhere to and sign off on all clerk cash handling, balancing of shift closings, and adjustments
Maximize our brand by promoting our upsells programs and managing guest’s appeasements
Complete with accuracy and timeliness any and all project related work designated by Director of Front Office operations
Completion of Night GSA’s duties when working the overnight shift alone
Other duties as assigned to stand for periods of time

Night Manager Resume Examples & Samples

Strong associate with experience in guest contact, technical systems and extensive teamwork
3 years supervisory experience in a similar job role eg Front Office Operations
Previews experience working as a Duty Manager when on Shift
Quick to adapt to procedures
Self-Confident
Well Presented
Calm and patient in Emergency situations

Night Manager Resume Examples & Samples

Conduction of routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
Performance shift briefings and ensure effective shift hand-overs. Maintain Duty Manager's log book Management, security and operational efficiency of the hotel (Housekeeping, Food & Beverage, Front Office) in order to ensure optimum guest and colleague satisfaction during the night
Overseeing the safety and security of all guests, colleagues and assets
Ensuring all organisational policies, procedures and guidelines are adhered to
Creating a positive hotel brand image

Night Manager Resume Examples & Samples

Be familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Royal Service, Guest Services, Health Club, Housekeeping and Night Audit
Be completely knowledgeable with all Emergency procedures and ensure that they are kept current and adhered to in all areas
Respond to Emergency situations as required following established procedures
Coaches and mentors the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
Conducts and coordinates timely reviews for the Overnight Team including Night Supervisor, Night Guest Service Agent, and Security Agents
Liaise with other departments to ensure the smooth management of operations, including Accounting with the balancing of accounts
Complete end–of-day, and balance day accounts for the Accounting department
Maintain accurate records of daily transactions, and prepare posting of adjustments and revenue write-offs
Ensure that a high level of guest satisfaction is achieved at all times and that complaints are handled efficiently
Harvest a co-operative team spirit amongst staff by listening, giving positive feedback, monitoring and following up with all staff members
Actively participate and promote The Fairmont Chateau Whistler’s environmental program and department specific initiatives in working towards sustainable operations
Passion for guest service
Must have the ability to handle a multitude of tasks and Guest requests
Should possess or seek certification in basic first aid
Experience with a Hotel loyalty program an asset

Night Manager Resume Examples & Samples

Investigate and handle complaints, disturbances, emergencies, etc. during shift
Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports
Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc
Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline
Prepare, copy, and distribute reports as required
Handle special guest requests
Monitor and prepare Night Audit reports in accordance with Highgate Hotel’s requirements meeting various due dates and deadlines, i.e.,Daily:City Ledger Transfers, Daily Operating Report (Flash Report). Monthly:Monthly Phone Summary, Monthly In-House Movies Summary. Weekly: Weekly Flash Report
Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.Night Audit Meeting, Departmental and Safety Committee
Participate in M.O.D. coverage as required
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Handle and take reservations
Handle guest’s special requests and customer complaints during shift
Perform all other front desk duties and responsibilities

Night Manager Resume Examples & Samples

Leads the night team and be responsible for the safety & security of the hotel
Take action to address these needs in order to exceed their expectations and or resolve any problems
Ensures that all the night reports are generated and reported in a timely manner

Night Manager Resume Examples & Samples

Manage and monitor activities of all overnight employees, ensuing they adhere to standards and to the guidelines set in teh employee handbook, hotel policies and procedures, coaching, training and correction where needed
Act as the MOD for all four hotels by handling guest's complaints, problem solving, disturbances, speacial requests and any other issues that may arise on the overnight shift
Manager the overnight shift ensuring all employees perform the tasks assigned to them
Must acively participate in eh dicision making process on guest relocatin for night when overcapacity, execute accordingly and ensure a smooth relocation process
Be aware and able to enforce al fire/life/safety procedures. Remain current in all updates iwth regards to procedures and trainings. Ensure night staff is fully trained in emergency procedures
Responsible for completing monthly safety checklists and coordinating fire drills
Must have a fully functioning knowledge fo each of the PMS/POS systems as well as EOD procedures
A minimum 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field
Previous supervisory responsibilities preferred
Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Demeanor at all times

Accommodation Services Night Manager Resume Examples & Samples

Ability to establish and maintain harmonious working relationships with others
Working knowledge of front office practice procedures; skill at bookkeeping and accounting; ability to maintain departmental records and to prepare reports from such records
Ability to understand and carry out moderately complex oral and written instructions
Working knowledge of the operation and application of various office machines; may require ability to type, to operate proficiently a front office cash register, telephone switchboard or computerized system
Some experience in training and supervision of other employees
Ability to perform the night audit functions on the appropriate equipment
Ability to make decisions in accordance with the laws and regulations and apply these to work problems
Working knowledge of correct hotel procedures and an understanding of general hotel operations
Ability and willingness to work the night shift

Relief Night Manager Resume Examples & Samples

Ensures that all Front Office Standard Operating Policies and Procedures are adhered
Strong & effective communication with all other departments
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to Colleague Satisfaction
Responsible to balance operational, administrative and colleague needs
Conducts night colleague performance evaluations on a timely basis, including corrective action and coaching
Effectively maximizes inventory levels during high occupancy/sold out nights
Proven ability to guide and coach team members
Able to balance a variety of conflicting priorities while considering all aspects of the job i.e. Financial, Operational, Human Resources

Night Manager Resume Examples & Samples

Manages the activities at the Front Desk during the overnight shift. Directs staff. Ensures communications and follow-up with day shift on any problems, guest requests or special requirements
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed. When taking a shift at the desk, follows up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction
Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests
Comply with Four Seasons’ Work Rules and Standards of Conduct
Checks Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with HR

Night Manager Resume Examples & Samples

You’ll be professional and friendly
You’ll have expert knowledge of health and safety
You’ll work well on your own, and as part of a team
You’ll enjoy the night-shift lifestyle

Night Manager Resume Examples & Samples

Practice Paradise Point core values on a daily basis
Provide hands-on assistance to Bell Desk, Front Desk, and Island Services, and Security staff during peak hours
Review daily labor report and manage staff payroll on a daily basis
Provide ongoing performance feedback to staff and issue progressive discipline when necessary
Participate in all selection processes for front office staff including, recruitment, interview, and training
High school graduate or equivalent vocational training certificate
3 years’ experience as a Front Desk/ Guest Services Manager, in a resort style hotel
Previous cash handling experience
Familiarity with yield management and cost controls

Assistant Night Manager Resume Examples & Samples

Edit all reports to ensure accuracy and full completion
Train the Night Managers in ensuring the accurate completion of systems and processes
Assist the Night Manager in emergency situations
Deputise in the absence of the Night Manager, performing as a Duty Manager
Pride in ensuring the accuracy of work and encourages Team Members to do the same
Computer literate, with particularly strong knowledge of MS Excel
Previous experience of working in a hotel Finance Department
Previous experience working in Front Office or hotel outlets

Night Manager Tuscany Resume Examples & Samples

Contacts as appropriate (e.g. via email) all guests who provided feedback via comment/tracking system to acquire necessary information for follow-up; coordinates resolution efforts with respective department managers with respect to guest feedback
Builds strong rapport with 3rd shift team members; motivate, recognize and reward those exemplifying exemplary levels of service
Handles all 3rd shift guest issues and emergencies
Relieves front desk and night audit staff when necessary; is able to fill-in for night audit function as needed
Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGVC quality standards and policies are being met
Ensures all VIP rooms are inspected before arrival. Greets and escorts VIPs to their room/s
Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are followed at all times
Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department
Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning. Coordinates all additional needs with the Guest Service Manager
Carries out any reasonable request by management that he/she is capable of performing
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position
Minimally intermediate computer skills. At minimum basic mathematical skills
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations
Excellent interpersonal and service skills. Ability to resolve conflict, think on their feet, influence
2 plus years of supervisory experience
Associate's Degree/ College Diploma OR relevant experience

Night Manager Resume Examples & Samples

Demonstrate Fairmont core values in all interactions
Complete regular quality assurance inspections and coach staff accordingly
Resolve guest concerns in a prompt and efficient manner, following correct documentation procedures and ensure managers and relevant departments are notified in a timely manner
Manage after hours reservation functions
Employ a professional and attentive manner and establish positive relationships with guests using your engaging and outgoing interpersonal skills
Schedule and manage staff to support both our service level commitments and labour cost goals
Minimum of 3 years’ supervisory experience in Front Desk / Guest Relations / Guest Services/ Housekeeping role in a luxury hotel environment is required
Proven strong leadership skills and the ability to motivate and lead a team to achieve high levels of service excellence is required
Demonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required
Proven ability to work cohesively as part of a team in a multicultural, diverse environment
Energetic, enthusiastic, self-motivated and a charismatic team player

Assistant Night Manager Resume Examples & Samples

Supplying the highest possible levels of customer care and service both to our guest and the back of house areas
To deal with guest complaints and ensure that the nature of the complaint and the action taken are reported as per Company and Hotel standards and procedures
To ensure that the Night Audit procedure is completed to the standards required by the Company
To ensure all storage areas for equipment are kept in a safe and tidy condition
To undertake a nightly control of postings and ensure that all revenue and payments are posted and that all departments are balanced and cashed up
To maximize all opportunities to sell rooms to achieve maximum occupancy at the highest possible rate
To maximize all opportunities in F&B to achieve maximum revenue
To ensure all security measures are strictly enforced during the night
To ensure walk rounds of the building are completed and recorded during the night checking standards, security & safety
To carry out the Hotel evacuation procedures in the event of a fire alarm activation
To follow all emergency procedures as per the crisis manual
To deal with book outs as per Hotel and Company standards
To comply with any reasonable request from the management team or your Head of Department

Night Manager Resume Examples & Samples

Provide leadership support to Reception, Royal Service and Guest Services in the daily operational duties for these areas
Train colleagues on service standards and technological skills to allow them to perform to the best of their abilities
Process and organize relocations on over committed nights
Handle guest recovery and follow through on all guest requests
Follow and support department policies, procedures and service standards
Be completely knowledgeable, and manage all health and safety policies and procedures ensuring the well being of our guests, colleagues and property
Work with fellow colleagues throughout the hotels’ in a cooperative and friendly manner, as to develop team spirit
Maintain a neat and organized work area
Process all night audit responsibilities
Process credit card settlement
Close and roll the date in Opera
Prepare shift briefing for morning colleagues advising of any important information related to guests or events
Complete the update process on the front office system per established system guidelines
Complete system back-ups as required
Assist residents by performing all requests including valet parking, luggage handling, concierge inquiries as well as housekeeping requests
Perform other duties as assigned by the Director of Front Office
Previous front office experience required
Solid knowledge of front office, night audit and accounting procedures
Computer proficient in Microsoft Windows applications required
Strong hospitality computer skills, especially knowledge of Opera Property Management System, Protobase and Micros
Previous experience as a Reception Supervisor / Manager in a similar size property an asset
Ability to work variable shifts including overnights with flexible weekly schedule

Night Manager Resume Examples & Samples

Lead and manage all aspects of the overnight team from Front Office to Housekeeping and Food & Beverage
Operating Policies and Procedures are adhered
Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment
Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders and demonstrates a strong commitment to Colleague Satisfaction
Responsible for ensuring consistency in exceeding guest service expectations

Night Manager on Duty Resume Examples & Samples

Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Must be available to work, varied shifts as needed - normally 2nd shift

Assistant Night Manager Resume Examples & Samples

Previous reception, customer service or duty management experience in a hotel environment
Previous experience working nights is a definite advantage
Your man management skills will be top notch, as will your ability to communicate to your team, colleagues and guests alike

Night Manager Resume Examples & Samples

Ensure delivery of night routine and activities, maximising relationships between Secure Care Officers and young people to enhance behaviour, safety and resettlement potential
Manage all incidents, to ensure effective de-escalation techniques are employed, and lead on incident debriefs to promote learning opportunities
Review, plan and manage the effective and efficient utilisation of night resource to optimise service delivery
Providing oversight of the night Secure Care Officers, identifying development opportunities and managing such issues as performance, time keeping and identifying training needs

Night Manager Resume Examples & Samples

Must have a Full NZ Drivers License
Hold General Manager's Certificate
Good knowledge of Opera
Sound understanding of Front Office and Night Audit practices
Experience in a 4 – 5 star property preferable
Proven experience in dealing with difficult situations – including guest complaints, security and emergency issues
Ability to work well autonomously and under pressure
Effectively and efficiently managing the night shift across the hotel, supporting all operating departments
Overseeing the hotel operation in the absence of the General Manager and Director of Rooms
Conducting both full Reception and Night Audit duties
Processing of guest account transactions, in consultation with the Finance team
Responding quickly to all guest concerns and following up with relevant departments
Leading a Night team to display the Pullman Auckland brand essentials at all times
Management of the security and safety of both hotel guests and employees

Night Manager Resume Examples & Samples

Adheres to pre-set rate availability and controls
Ensures a high level of product knowledge of the hotel and local area
Ensures that our customers receive a fast, efficient check-in and check-out service
Maintains and updates guest history and marketing data base as laid down in the front office procedures
Bachelor’s Degree or Master’s Degree
Has at least 3 years experience in position
Able to use computer in general & programs of Microsoft office

Assistant Night Manager Resume Examples & Samples

Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist Guests, as necessary
Deliver of guest express check out bills and Newspapers to rooms
Demonstrate a high level of customer service at all times
Collect room service/ breakfast cards
Assist Night Management with fire walks, and, in case of an emergency
Attend appropriate training courses, when required, and assist with the Night Teamﾒs training and development efforts
Assist with Health and Safety Checks and Night Walks
Perform or assist in cashier day closure
Competent level of IT Proficiency

Night Manager Resume Examples & Samples

Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve any problems that may arise
Complete knowledge of Night Audit including but not limited to HMPS II-MICROS, NORTH Ving Card, Hitachi Switchboard, Fire Panel, Emergency Procedure Manual, Marcus Operational Manual, and Front Office daily operations
Assist in enforcing decisions made by fellow managers. Act as Manager On Duty for supervisory and line associates
Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests in conjunction with hotel security team utilizing diplomacy and good judgement
Regular attendance in conformance with standards, which may be established by Hilton or Marcus Corporation from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Regular room and public space inspections on a nightly basis
Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively
Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems
Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events
Good hearing and visual ability in order to detect signs of emergency
Prior hotel experience required, prior supervisory experience preferred
Ability to meet deadlines and work toward department goals

Night Manager Resume Examples & Samples

Preparing for and attending all relevant Senior Management Meetings at the Group House
Preparing all relevant management information for publishers along with internal reports
Ensuring a professional hand-over takes place between each shift
Setting goals for team members and self-using the My Goals system and ensuring these are achieved
To have a working PDP or DAP in place
Identifying potential in the team and ensures relevant development plans are in place in line with the Talent Management Strategy
Identifying poor performance and taking appropriate action
Training and coaching all employees within the team
Planning the likely volumes and resource requirements for the week ahead
Auditing all processes regularly to ensure compliance
Liaising with publishers and third party distributors
Liaising with Customer Services to obtain feedback on service levels
Ensuring all standard operating practices are adhered to
Ensuring that Company health, safety and security standards are maintained
Performing health and safety risk assessments, and quarterly Audits
Maintaining high standards of housekeeping at all times
Ensuring all staff are aware of their own performance and that of the location
Covering for other members of the Management Team within the Group when required to do so
Ensuring customer documentation is dispatched accurately
Claims management

Night Manager Resume Examples & Samples

Meets daily with the Front Office Manager and/or other department heads for event and arrival updates
Provides back up support for each department during peak activity periods
Understands and is able to learn all functions of all property operating systems in rooms, food and beverage and spa
Maintain preparedness and implement emergency procedures when appropriate to protect the hotel guests, staff and assets
Walks hotel corridors for security and safety concerns
Acts as chief guest service representative to ensure excellent customer service. Handles any guest or associate questions or problems that arise. Informs department manager of any action taken or any follow through required
Effectively handle pressure situations
Makes procedural recommendations and follow up to appropriate department
Responsible for ensuring all security rounds are performed
Prepare reports and communications to General Manager on guest incidents/problems, staffing issues/problems, potential safety hazards and other pertinent information regarding night operations
Responsible for ensuring all staff reporting to their positions are in compliance with all Heidel House Resort / Spa policies and guidelines as set out in the Employee Manual
Take care of all guest complaints and requests
Responsible for checking guests in and out of the resort
Knowledge of all property operating systems
Knowledge of reservations and reservation systems
Excellent 'people' and guest service skills
Must be able to speak, read, and write English fluently so as to communicate effectively and comprehend all materials, messages, and information in both oral and written form
General knowledge of building systems and maintenance
Highly organized with the ability to demonstrate good time management skills
Possess a valid driver's license and be in compliance with The Heidel House Company Driving/Vehicle Policy

Night Manager FS Resume Examples & Samples

Check guests in and out
Perform Night Audit functions
Operate telephone lines
Additional duties as necessary and assigned
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Performs other duties required to provide the service brand behavior and genuine hospitality

Night Manager Resume Examples & Samples

Be passionate about exceeding guest expectations
Possess a “can do” , flexible attitude
Be a skilled negotiator to resolve a range of guest problems
Demonstrate maturity and responsibility in all situations
Possess excellent attention to detail
Possess accurate cash handling and report generating skills
Have the ability to remain calm and diplomatic when under pressure
Take a practical approach to addressing minor maintenance issues
Have a sound knowledge of Opera, Micros and Microsoft Office (Excel, Word, Outlook)

Night Manager Resume Examples & Samples

Previous team leadership or management experience
Strong interpersonal and communications skills
Strong teambuilding and leadership skills
A positive approach to motivating people
Health & Safety Focused
Ideally possess and Full Clean Drivers Licence

Night Manager Resume Examples & Samples

Diploma or Bachelor’s Degree, preferably in Hotel/Restaurant
Minimum 2 years work experience as Assistant Manager - Front Office / Guest Relations in a hotel
Good problem solving, administrative and interpersonal skills are a must
Professional and possessing the highest integrity
Opera (Property management system) knowledge will be an additional benefit

Night Manager Resume Examples & Samples

Guest Service: Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program
Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel
People Management and Training: performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. Assists in coaching, training and developing team members. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies. Promotes collaboration and positive, professional work environment
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings
Safety/Risk Management: Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures

Night Manager FS Resume Examples & Samples

Directs and coordinates various services related to operations as required
Assumes responsibility for supervision in the absence of departmental heads; communicates daily with department heads regarding areas of concern
Responds to employee situations by suspending employees pending investigation, when appropriate, following Carlson Managed Hotels & Resort’s policies
Provides General Manager and Department Managers with summary of activities during shift by preparing and distributing written log daily
Assures full security for customers, hotel personnel and property by working closely with Hotel Security
Oversees emergency operation to insure customer safety and minimize hotel losses and liability
Takes corrective action during emergency; files appropriate reports to supervisor
Calls General Manager at home for any fire, bomb threat, burglary or death that has occurred

Night Manager Resume Examples & Samples

Assist the Front Office Manager in all aspects of the department and ensure service standards are followed during the overnight shift
Provides managerial support for colleagues during the overnight shift
Responsible for the Health and Safety of all departments and guests for the night period
Responsible for all aspects of the night audit reporting procedures
Train colleagues on Fairmont and Hotel standards, procedures, and practices

Night Manager Resume Examples & Samples

At least college level or equivalent
At least 2 years work experience as Night Manager or similar role
Preferably worked in a 5 star luxury hotel
Experience working in Kuwait or Middle East
Competent in English and Arabic Language
Competent in using Opera, Microsoft Office and Windows-based computer applications
Ability to work in a fast–paced and multi-cultural environment
Excellent public relations and communication skills
Proactive and with excellent problem resolution skills

Night Manager / Duty Manager Resume Examples & Samples

Excellent leadership skills; Proactive
Opera know-how
Health in good condition
Fluent in English language and conversational Arabic

Night Manager Resume Examples & Samples

Management of all areas of the hotel and supervision all hotel staff during the shift
Complete audits of all daily revenue and postings
Prepare and distribute relevant reports. Maintain hotel weekly and monthly statistics
Ensure the safety and security of the property and the smooth and efficient running of the hotel's overnight operation
Liaise with all guests requests in a professional and courteous manner

Franchised Night Manager on Duty Resume Examples & Samples

Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget
Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations
Make business decisions based on production reports and similar facts, experience, and opinion

Night Manager Resume Examples & Samples

Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
Exercises full hotel authority in the absence of the General Manager during the night shift. Serves as Manager-On-Duty to ensure effective interdepartmental operations and to address and resolve guest and team member questions or issues. Ensures total guest satisfaction and safety
Tours hotel interior and exterior to ensure quality appearance, cleanliness, and lighting. Reports any deficiencies and safety hazards to the engineer on duty. Follows up to ensure deficiencies have been addressed and/or corrected
Oversees the preparation of daily summary reports for distribution to various hotel departments on the day's business activities

Night Manager Resume Examples & Samples

Be fully aware of emergency procedure (i.e. in case of fire) defined in the Emergency Evacuation Operations Plan and be able to handle such situations
Liaise closely with the Night Auditor regarding balancing the day’s revenues and the close-day procedure
Check the Rate Discrepancy Report ensuring that all rate codes, discounts, market segments, source and channel codes as well as packages are correctly entered in Opera
Handles visitors during the night shift in a professional and effective manner in liaison with security
Ensure that all required back-up reports are printed before Opera goes down for close day
Record any major incidents and important information in the Duty Manager’s logbook
Ensure that the CID report is completed correctly and in a timely manner
Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
Ensure that all Traces of the day have been resolved and file a copy of the report
Ensure that all Guest Services Executives report to duty on time and are well groomed
Ensure that the privacy and the security of all guests are maintained and that no information is disclosed to anybody
Ensures that the I.D’s are taken for all visitors and that the rate supplement is charged
Handle booking out guests in case of an overbooking situation
Arrange emergency visa for guests, if necessary, in conjunction with the Airport Desk
Assist Guest Services with meeting and escorting VIP guests on arrival
Ensure that the Resort’s credit policy is being followed at all times and that the Credit Check Report is carried out
Sign Rebates and Paid-Outs for the Cashiers ensuring that sufficient justification and back-up has been provided Perform any related duties and special projects as requested by the Rooms Division Manager
Adhere to Jumeirah International’s Guiding Principles and Hallmarks and to promote them to all colleagues making sure to always be an example for them
Carry out appraisals and Bi-Yearly Feedback Sessions as allocated by the Director of Rooms
At least 2 years experience as a Night Manager in a 5 star hotel with a minimum of 200 rooms
Arabic speakers preferred
Advanced knowledge of Opera

Night Manager Resume Examples & Samples

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly

Night Manager Resume Examples & Samples

Ensure working of all Front Office Policies and Procedures
Ensure effective shift hand-over
Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
Efficient check in and check out process
Review and monitor early morning wake up procedures
Post room charges
Maintain correct guest registration cards
Maintain special programs (eg frequent flyer; priority club)
Effective management of incoming and outgoing calls
Maintain current Hotel information
Provide information on memberships
Complete knowledge of all room types, hotel matrix, and facilities
Review arrival lists and anticipate needs
Operate communication equipment
Access and use rooms computer programs
Conduct Credit card checks
Ensure staff adhere to Standards and Procedures for cash handling
Maintain own cash float
Correct banking
Update Guest History Maintenance
Prepare contingency reports
Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
Oversees the Night Audit Function
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Proficient in the use of Microsoft Office and Front Office System
Problem solving, training and organizational abilities
2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience

Night Manager Resume Examples & Samples

Responsible to oversee the Front Desk and overall hotel operations on the overnight shift from 11:00 pm to 7:30 am
Key member of the Emergency Response team, must be able to manage emergent situations calmly with service and safety in mind
Audits and completes Accounting transactions for several areas, including: rate verification for all rooms, closing procedures for the computer systems and others
Communicates effectively and accurately with all hotel departments with all relevant information in a timely manner
Ensures that all Fairmont Château Laurier policies, procedures & Corporate standards are known, followed and acted upon at all times
Support of the Guest Service Management team in overall daily operations with consistent service focus at all times
Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and recognition
Ensures Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
Conduct employee performance reviews and effectively manage employee relations
Cooperates, coordinates and communicates with other departments to ensure the highest level of Guest Service is maintained
Works with the Director, Front Office, Guest Service Managers, and Director, Revenue to manage the daily room inventory to ensure revenues are maximized
Continuously develops, promotes and supports a service culture in keeping with the standards of Fairmont Hotels & Resorts
Ensures our Fairmont President Club members’ reservations are in order and members’ expectations are met
Participates actively in the achievement of Guest Satisfaction (VOG) and Fairmont Brand Standards compliance (LQA)
Takes ownership in the implementation of Colleague Engagement Survey (CES) initiatives
Performs related duties and special projects as assigned
Minimum two (2) years previous Front Office supervisory experience in a luxury property
Degree or diploma in Hotel Administration from a recognized University or College
Organized and results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment
Ability to handle day-to-day operations of the Front Desk and the hotel in general, with excellent business acumen in the absence of Senior management
Knowledge of Property Manager, Micros/Fidelio, other Fairmont applications as well as Microsoft Excel & Word

Night Manager Resume Examples & Samples

Demonstrates a commitment to Service Excellence; leads the tactical implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
Spearheads the Problem Resolution process SCORE & #OWNIT; communicating with guests ensuring that issues are being resolved during the stay; maintains a monthly reporting system that allows proactive resolution to common issues
Ensures that daily labour outlook and results for the Front Office department are accurate; maintains departmental efficiency/productivity and essential luxury guest services; maximization of revenues via upsells
Actively participates in the revenue management process ensuring Rooms revenue is maximized in order to achieve financial success (RevPar and GOP); develops plans to maximize upsell revenues
Leads department to maintain superior colleague engagement through action planning as a result of the Colleague Engagement Survey including continuous improvements
Ensures colleague concerns are resolved in a professional and timely manner
Executes and monitors effective goals and measurements for the Front Desk, exceeding expectations of all four pillars (colleagues, owners, guests and brand)
Assists with ECOSURE & LQA action planning and improvement plan implementation; ensuring a consistent delivery of luxury product and services
Involved and active within hotel committees
Promotes health, safety and well being of our guests and co-workers by having in-depth knowledge of the Hotel's crisis and emergency procedures; understands and implements the corporate crisis communication procedures within the Front Office
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics and ensures Service Essentials and Brand Standards are in place and executed
Performs any and all other tasks which are assigned by the management team
1-2 years of luxury hospitality experience required
Previous experience in a leadership or supervisory capacity required
Extensive knowledge of Front Office operations, brand standards and 4/5 Diamond standards required
Ability to analyze data and trends and create strategies for improvement, willing to take risks
Able to balance a variety of priorities while considering all aspects of the job i.e. Financial, Operational, HR
Excellent grasp of generally accepted accounting principles
Ability to work cohesively as part of a team as well as excellent independent work ethic
Ability to promote fun at workplace

Night Manager Resume Examples & Samples

Act as manager-on-duty and security support during evening hours. Supervise department and staff during evening hours in accordance with hotel policies and procedures
Implement and monitor superior guest service policies and standards
Assist in managing the operations of the Hotel to ensure profitability, guest satisfaction and employee morale
Monitor and analyze day-to-day operations to ensure the needs of the guests are being met in accordance with the Hotel policies, procedures and quality standards
Assist in establishing standards for personnel performance, service to guests, and service
Responsible for the Hotel in the absence of the General Manager
Supervise, develop, discipline and counsels associates with assistance of the General Manager
Have passion for service; like taking care of others; and provide that friendly above and beyond service to Your customers
Here are some of the legal items we talked about in the introduction. Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
Thorough knowledge of hotel operations, policies and procedures
Ability to plan, organize and direct the activities of a group of employees
Ability to maintain composure under pressure
Positive and professional attitude
Ability to multi-task, follow through and re-prioritize well to meet deadlines
Ability to deal professionally, courteously and tactfully with the public and coworkers
Ability to read, write and communicate effectively with others

Night Manager Resume Examples & Samples

Knowledge of hotel operations including rooms and food & beverage
Strong problem-solving skills; encourages new innovative solutions when appropriate
At least 2 years related work experience
At least 1 year supervisory experience
Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Writing - Communicating effectively in writing as appropriate for the needs of the audience

Night Manager Resume Examples & Samples

Ensure the maintenance of professional financial standards throughout the hotel
Undertake a review of end-of-day takings against logged reports
Investigate any anomalies found between daily reports and takings
Train the Front Office team in ensuring the accurate completion of systems and processes
Previous work experience in Front Office on the same position
Previous work experience in a hotel Finance Department would be advantageous
Knowledge of English and Russian languages at advanced level
Pride in ensuring the accuracy of work and encourage Team Members to do the same
Understanding of the responsibilities of other areas within the Finance Department

Night Manager Resume Examples & Samples

Must be courteous and focused on providing a consistently high standard of customer service
Must be standards driven and detail-orientated with the ability to organise and plan ahead
Must have the ability to work on their own, multi-task, and make sound decisions in fast-paced environment
Must possess excellent communication and interpersonal skills

Night Manager Resume Examples & Samples

When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
Assume total store responsibility in the Store Director and Assistant Store Director's absence
Responsible for proper stock levels in grocery, dairy, and frozen departments
As a manager in charge, manages individuals and delegates responsibilities as appropriate to motivate and instill excellence in the individuals within departments in a positive manner
Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc
Greets and speaks politely with every guest on premises
Performs other duties as required by upper management
The Night Manager is required to work an average of 40-44 hours per week. Must be available to work between the hours of 9:00pm-7:00am
Minimum one year of store experience
Ability to accept supervisory coaching related to performance, work habits, and attitude
Ability to perform all physical aspects of stocking, including but not limited to bending
Ability to work at fast-paced, but efficient and controlled manner
Ability to function as a team member and get along with others

Night Manager Resume Examples & Samples

Health Benefits (Health & Dental Insurance)
401(k) Retirement Plan
Paid Holidays
Employee Recognition Programs
Short Term Disability

Night Manager Resume Examples & Samples

Manages the financial, personnel and operational activities of assigned unit operations
Supervises assigned employees
Participates in selecting, training, scheduling and evaluating receptionist and/or security personnel in order to ensure the security of the building at night
Inspects the building and related grounds areas in order to assure proper use, safety, maintenance and security
Coordinates activities with unit staff, representatives of external units, building customers/occupants, and related individuals and groups
Responds to customer, staff and public inquiries and complaints with authority to make decisions within established guidelines
Assists in the coordination and planning of the operational aspects of customer functions
Verifies and controls physical inventories
Coordinates the storage, distribution and maintenance records of loaned and rented items
Prepares, submits and files reports on income and expenses of assigned operational areas, damaged facilities and other areas of managerial interest

Night Manager Resume Examples & Samples

Set departmental objectives, work schedules, budgets, policies, and procedures
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Conduct monthly communication meetings and produce minutes
Experience of managing people and developing people

Night Manager Resume Examples & Samples

Lead First Response in emergency situations: fire, power outage, flood, and bomb threat
Playing a lead role in resolving escalated guest service issues on the back shift
Providing leadership for the Night Audit team and leading by example
Creating an environment for all team members to consistently deliver Delta’s standards
Contributing to regular coaching sessions with team members regarding performance & standards of behavior
Assisting with scheduling, training and career development of Audit team members and conducting one on ones
Working closely with other departments to ensure exceptional service
Ensure the days’ financial numbers (including credit cards) are balanced and discrepancies are corrected
Ensure all reports needed for statistical information are run during the shift and prepared for daily distribution and ensure accuracy of all reports
Process guest arrivals and departures
Demonstrate excellent guest service and actively seek feedback and follow up on guest comments
Seek opportunities for continuous improvement in the night audit function
Front desk, Telephones, and GuestWare requests as required. Park guest cars as required
Minimum of 1 year experience in a Front Office role
Must be approachable, open-minded and possess excellent listening skills
Must possess the skills to tactfully and quickly resolve and defuse guest concerns and ensure the appropriate follow up
Proven ability to effectively handle stressful situations and be receptive to change and increased demands
Demonstrated ability to train, motivate, develop, and performance manage team members through own experience and through a passion for customer service
Sound knowledge of MS Office applications, including Word and Excel and property management systems (OPERA and/or Iris is a definite asset)
Post Secondary diploma/degree in Hospitality Management program or accounting experience considered an asset

Casual Assistant Night Manager Resume Examples & Samples

Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Serve as a point of contact for regular and important Guests
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Conduct Health and Safety Checks and Night Walks

Night Manager Resume Examples & Samples

Be visible in the hotel lobby and other public areas, particularly during busy times
Monitor the activities of the entire hotel by conducting a periodic walk through of the property
Ensure that all guest complaints are handled promptly and completely
Complete and submit nightly manager on duty report after shift is completed
Ensure the F&B operation is adequately staffed and following proper procedures
Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
Monitor guest satisfaction reports and implement actions to improve results
Handle any management issues or emergencies that arise, record them as required, and remediate as required
Manage room inventory to ensure proper room types are assigned and maximize our rate strategies

Night Manager Resume Examples & Samples

Understand and promote the hotel’s vision, leaders job results list and departmental vision
Provide supervision for the entire Front Office team, which includes front desk agents, telephone operators, club floor, concierge and bell/door persons
Handle all guest related issues and oversee and address any challenges in any area of the hotel to ensure during the Manager on Duty shift
Coach and counsel the Front Office team to provide exemplary guest service
Lead by example and sustain an environment of Respect, Integrity, Teamwork, Empowerment and positive employees’ relations
Develop and maintain standards for the department, while adhering to Raffles’ score standards
Ensuring that all job check lists have been completed daily
Able to stand for long periods, sometimes 8 hours per shift
Must be able to lift up to 50 pounds
Knowledge of property manager an asset
Required knowledge of Windows' Office Suite

Trainee Night Manager Resume Examples & Samples

Planning and resourcing to ensure a smooth night operation
Supervising all staff alongside the Night manager. Providing training and coaching and identifying training needs
Provide accurate reports that highlight any challenges or successes
Work closely with the management team to identify potential risks (loss of contractors on routes etc)
Maintain a high level of Health and Safety at all times
Experience of working in a fast paced environment
Being able to liaise at all levels
Outstanding communication skills and the credibility to effectively build relationships with all team members and management
Experience of planning and effectively executing a night operation. Dealing with all issues and challenges as they arise

Night Manager Resume Examples & Samples

Assist the Front Office Director in all aspects of the department and ensure service standards are followed
Provides managerial support for Reception, Guest Services, In Room Dining, culinary and stewarding in the nightly operational duties for these areas
Ensure the safety and security of all hotel employees, guests and assets on the overnight shift
Respond to emergency situations according to procedures
Act as the Manager on Duty during the overnight shift

Assistant Night Manager Resume Examples & Samples

Preparation of daily reports and distribution as directed
Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
Conduct back up procedures for Epitome and drop tape nightly
Handling Express checkouts ensuring their completion
Completion of third shift Night Audit checklist
Balancing of daily postings and revenue
Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails
Understanding of all front office standards and assist in solving deficiencies
Documenting errors made by cash handling auditors
Prepare In-house allowance and adjustment spreadsheets each day
Prepare and send out the DAR to appropriate team members
Balancing of daily posting and revenue, and resolution of inaccuracies
Ensuring nightly transmission of credit cards through IPU and Epitome
To be thoroughly acquainted with all check-in and check-out procedures and policies
To be a main liaison between guest and the hotel
To appropriately protect confidential guest information and guest room key access according to front office SOP’s
To be thoroughly acquainted with PBX Operator duties
Be familiar with emergency procedures and Alarm System in the PBX department
Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process
To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard
Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage)
To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
To be familiar with local attractions and businesses (to include Charlotte Athletic Club, Museums, Restaurants, BOA Plaza, Epicenter, Malls)
Aid guests in locating other areas of the hotel (walk them to destination if possible)
Familiarity with parking validation procedures and Good Night’s Rest Policy
Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
Deliver personalized, memorable guest experiences by utilizing the Power of One
Must have strong communication, computer and organizational skills
Maintain a professional business appearance, attitude, and performance
Prior guest service experience required, preferably hotel front office experience
Must be able to work overnights, including weekends and holidays
Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift

Assistant Night Manager Resume Examples & Samples

Provides the guest with flawless, proactive and sincere luxury services from an engaged and empowered workforce committed to creating a memorable experience
Acts as ambassador and spokesperson to all customers; promotes tailored services to VIPs and loyalty program members; responding in a timely and consistent manner to customer & third party concerns; fielding issues with all operational departments
Demonstrates a commitment to Service Excellence; supports the tactical implementation of customer satisfaction improvement activities measured through VOG (TrustYou) and in keeping with our luxury standards of service from curb to pillow
Coaches and mentors colleagues; creates an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
Builds and maintains employee relationships; attends monthly communication meetings; ensures appropriate and timely recognition for individuals and teams; participates in departmental and hotel recognition events
Contributing to a positive hotel culture and success of ongoing Service Promise training
Extensive knowledge of Front Office operations, brand standards required
University degree or College diploma in Hotel Management preferred
Proficiency in Microsoft Office Software required
Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position

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