Manager Branch Resume Samples
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Manager Branch Resume Samples
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CD
C Dare
Clemmie
Dare
96805 Lockman Meadows
Boston
MA
+1 (555) 916 7897
96805 Lockman Meadows
Boston
MA
Phone
p
+1 (555) 916 7897
Experience
Experience
Dallas, TX
Manager Branch
Dallas, TX
Mertz, Dare and Stehr
Dallas, TX
Manager Branch
- Monitor monthly progress with the aid of a balanced scorecard (Performance Management Framework) and review action plans to close identified gaps
- Establish and maintain a succession plan for the Key Value Roles in the branch using the formal Talent Management process
- Perform people management functions, including but not limited to
- Monitor performance metrics using branch tools (performance boards, DWOR, etc.)
- Brief staff on promotional and product launches; provide regular feedback on sales performance
- Consistently provide authentic, honest, fair and constructive feedback to all staff in the branch to improve business achievements
- Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
Los Angeles, CA
Branch Rental Manager
Los Angeles, CA
Murphy-O'Connell
Los Angeles, CA
Branch Rental Manager
- Provide staff with assistance in performing difficult or complicated duties
- Monitor sales staff performance to ensure that goals are met
- Responsible for analyzing and interpreting performance through multiple financial reports and metrics
- Prepare sales and inventory reports for management and budget departments
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Plan and prepare work schedules, and assign associates to specific duties
present
Dallas, TX
Manager Branch Randfontein
Dallas, TX
Von-Runolfsson
present
Dallas, TX
Manager Branch Randfontein
present
- Ensure the development of a high-performing team through embedding the formal Performance Development process and informal coaching for Team
- Lead performance dialogues with branch team (branch huddle, Daily Appointment Sharing meeting, daily wash-up meeting)
- Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual
- Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise
- Lead problem solving with branch team on how to improve sales performance
- Ensure that merchandising materials are displayed in accordance with guidelines
- Ensure continuous self-development, aligned to evolving role expectations
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
University of Arizona
Bachelor’s Degree in Engineering
Skills
Skills
- Demonstrated proficiency in basic computer applications such as Microsoft Office software products
- Strong organizational skills, interpersonal skills, communication skills and attention to detail
- Ability to travel, occasionally overnight
- Able to see "the big picture"
- Financial Industry Regulatory Authority (FINRA) series 7, 66 (or 63/65), 8 (or 9/10), plus the Life &Health Insurance license
- Understanding of sales skills, products, compliance and operational issues involved in management of a retail branch
- Business or financial management course work
15 Manager Branch resume templates
Read our complete resume writing guides
1
Branch Operation & Service Manager Resume Examples & Samples
- Knowledge/Experience/Technical Skills: At least 8 – 10 years of experience in the Retail Banking environment leading and supervising a team
- Advanced knowledge of local banking regulations
- In-depth knowledge of company policies & systems
- Excellent knowledge of banking and investment products
- Personal Skills: Analytical, strong appreciation of processes, and detail oriented
- Strong leadership – ability to lead all functions to deliver a common objective
- Thrive in a fast-paced environment
2
Manager Branch Exams Resume Examples & Samples
- Manage nationwide team of Examiners in daily operations around conducting assigned examinations; pre-audit, audit and post-audit phases. These phases include but are not limited to transaction and activity reviews, report analysis, on-site examination assistance, internal coordination of issues/escalations, mediation with office complexes and other necessary audit responsibilities
- Review and cross-check completed audit kits for completeness and accuracy of audit content. Review audit kits and audit letters for overall quality assurance, approve and issue the final audit letters to OSJ or equivalent Branch Managers
- Engage Branch Exam team with regular and varied training events via phone, web conference, on-site joint audits and in-person group meetings. Engagement occurs at the individual and group levels and Managers will be contributors to developing and personalizing ongoing training
- Confidently represent, present and articulate the work performed by staff and the overall Branch Exams team with internal departments, during arbitration matters, to regulators, firm prospects and local, regional and national conferences and events
- Direct and lead individuals and teams on large complex examinations (20-200 advisors), “for cause” audits, regulatory examinations and other special audits nationwide
- Must be detail oriented, have an inquisitive nature, strong organization skills and time management skills with the ability to meet deadlines in a fast paced environment
- Demonstrated ability to coach/mentor examiners and senior examiners
- Proven ability to work independently or in groups and to self-motivate
- Strong working knowledge of regulatory rules and LPL Financial policies and procedures
- Proven leadership ability with proficiency in all aspects of branch exams
3
Manager, Branch Resume Examples & Samples
- Effective hands-on management and leadership of the entire team at the branch
- Responsible for strategic solutions, while overseeing costs
- Collaborate with other business units within the organization; ie. Sales, Servicing, Risk, Finance, Asset Management
- Effectively interface with Canon USA, CSA, and other dealer/customers
- Initiates, plans, organizes, and executes projects in a timely manner
- Actively participates in projects throughout the organization, and provides effective recommendations and solutions
- Provide leadership and direction to Customer Service teams (Core & Major Accounts), Sales Support, Asset Management
- Mentors and leads direct reports to facility career growth
- Responsible for the personnel function within the branch including staffing, training, evaluating performance, employee morale, and policy compliance
- Responsible for communicating with staff regarding building security and safety concerns
- Facilitate meetings to disseminate operational information
- 10+ years demonstrated leadership experience
4
Branch Manager Broad & 7th Ave Branch Resume Examples & Samples
- Build a team to focus on client acquisition, building profitable relationships and advice capabilities to achieve revenue goals
- Provide leadership and management by leading the establishment of teams sales objectives and related activities to achieve a superior client experience, profitable business growth, business retention and productivity
- Provide ongoing coaching and development to staff, ensuring a high level of employee capability and engagement through focused sales routines
- Ensure processes/controls are in place & being followed to manage risk and protect shareholder interests
- Must have at least 2 years of licensed mutual fund sales experience within the last 3 years
- Must have written an acceptable mutual fund branch management exam offered by the CSI or be able to write the exam within 4 months of start date (BCO)
- A minimum of 2-3 years managing people within a financial institution
- Proven success in business growth and in establishing community and client relationships
- Proven application of business acquisition mindset
- Experience in both business and personal banking is an asset
- A minimum of 2 years in a relationship management role (i.e. Banking Advisor, Financial Advisor) or similar position at another financial services industry provider
- Strong people management skills
- Strong relationship builder - able to establish both internal and external working relationships in order to identify and implement strategies for business growth
- Strong business acumen - able to assess local market conditions and respond appropriately
- Strong business management skills – able to balance the rewards of meeting business objectives with the risk of loss to the client, employee, and shareholder. Follow corporate compliance guidelines to operate within legal and securities regulations and maintain appropriate risk exposure
- Entrepreneurial mindset – able to seek out and develop new business
- Strong communication and presentation skills - able to tell a good story
- Sensitive to diverse cultures – address local community needs through appropriate recruitment and management practices
5
Branch Manager 35th Ave & Southern Resume Examples & Samples
- Actively participate in all areas of the bank, including teller transactions, new account openings, floor sales, operations and audit functions
- Maintain audit / compliance procedures. Adhere to audit controls to consistently achieve satisfactory audit ratings
- Maintain appropriate controls to protect the bank against fraudulent activity and losses. Ensure all branch personnel are trained in banking policies and procedures, federal and state laws
- Effectively manage the department functions while meeting and adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
- 2 years previous related sales, retail or financial services experience
- 1-3 years previous management experience
- Demonstrated ability to train, coach, and direct others
- Demonstrated ability to market and sell products and services
- Previous experience in a goal driven environment
- Strong verbal and written communication skills
- Problem solving and conflict resolution skills
- Strong organizational skills
- Must be able to work retail hours including evenings, weekends, and holidays
6
Branch Manager Ave & 46th St Branch Resume Examples & Samples
- Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue, expense and service goals
- Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
- Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition
- Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts
- Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met
- Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service
- Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used. Partner with Area Operations Director in conducting quarterly and ad hoc reviews
- Drive outbound sales activities including: representing Citi and building partnerships in the community (e.g., Chamber of Commerce, community alliances, business networks, local officials), and working with Business and Commercial Bankers, Segment Market Managers, the Market President, and Community Relations. Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
- Bachelors' degree preferred
- Proven track record of driving sales, both individually and as a leader of a sales team
- Sales management experience; ability to build teams
- Minimum 5 years in banking; strong understanding of banking industry and operations
- People management experience (preferred)
- Demonstrated success influencing and managing in a matrix environment
- Business Banking, and cash/ treasury management experience, credit skills (preferred)
- Client service orientation
- Organizational and time management skills
- Optimistic, can-do attitude
- Desire to win, results-oriented, strong work ethic
- Able to respond effectively and timely to organizational, business and regulatory changes, tenacious
7
Producing Branch Complex Manager Resume Examples & Samples
- Provide leadership within the defined complex by communicating to Financial Advisors and support staff a clear vision of the future, acting as a positive role model, empowering staff to do their job, influencing others, building trust, and presenting a positive and professional presence within the community
- Continuously manage complex and branch progress toward sales objectives, adapting to new challenges and being accountable for the performance of sales and support personnel within the complex
- Solve problems by mediating and negotiating, analyzing needs, identifying required resources, taking reasonable risks, making timely decisions and using good judgment
- Provide information to facilitate and maximize sales by working with the sales force in complex and the Marketing Department to create new marketing tools, promoting the referral program between BB&T Securities and BB&T, supporting and encouraging referral business, promoting an understanding of bank products and assisting in building relationships with key bank personnel. Conduct complex meetings and calls to facilitate exposure to product resources
- Manage regulatory supervision by delegating certain broker activity supervision to Centralized Supervision Unit and handling supervision duties not delegated to Centralized Supervision Unit of brokers and managers in the complex
- Facilitate, clarify and support all firm-wide communications including policies and procedures with branches in the complex. Maintain associated records and prepare reports
- Delegate tasks which do not require complex manager's level of expertise, provide adequate instructions for Financial Advisors and support staff to carry out assignments in a timely manner, and provide necessary resources to all branches to provide superior client service and advice
- Improve processes by soliciting Financial Advisor and support staff suggestions for improvement, identifying and assisting with initiating system revisions and upgrades, and staying current on new technologies, products and trends
- Ensure proper use of financial resources. Review the preparation and monitoring of branch office's annual budgets and monthly Profit & Loss. Review complex expense account submissions for compliance with policy and budget
- Develop team by serving as a mentor, coach, and subject-matter expert. Recognize and develop potential by conducting performance reviews and counseling. Set realistic employee objectives within the complex, and provide ongoing feedback utilizing the Personal Development Plan process
- Develop, implement and manage complex and branch talent/succession plans including interviewing, hiring, and identifying training opportunities and needs within the complex
- Develop action plans for projects, monitoring progress and managing own time efficiently
- Oversee the maintenance of the physical branch office facilities within the complex
- Coordinate and implement regional public relations activities
- Financial Industry Regulatory Authority (FINRA) series 7, 66 (or 63/65), 8 (or 9/10), plus the Life &Health Insurance license
- Strong organizational skills, interpersonal skills, communication skills and attention to detail
- Understanding of sales skills, products, compliance and operational issues involved in management of a retail branch
- Able to see "the big picture"
- Business or financial management course work
8
Branch Exchange Manager, Mil Resume Examples & Samples
- Plans and, through subordinate supervisors, directs all operations of the activity to ensure achievement of established sales and profit goals. Initiates corrective action as necessary. Implements NEXCOM policies and procedures, coordinates operations with department managers and/or supervisors. Monitors activity operations and recommends staffing requirements based on projected sales/services level goals
- Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service
- Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds within prescribed limits
- Initiates correspondence relating to operational and administrative aspects of the activity. Responsible for the preparation and completion of required reports
- Responsible for the personnel management of the activity
9
Branch Manager Madison & 34th St Branch Resume Examples & Samples
- Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Area business plan to achieve desired revenue, expense and service goals
- Set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
- Support portfolio growth by identifying cross-sell opportunities, coaching the team to deepen relationships and increase client acquisition
- Drive individual production goals with target clients and outbound sales activities, including building referral network and relationships with internal partners and external contacts
- Integrate segment partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors, Citigold) into the branch team to drive sales and ensure that all client expectations are met
- Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service
- Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used. Partner with Area Operations Director in conducting quarterly and ad hoc reviews
- Drive outbound sales activities including: representing Citi and building partnerships in the community (e.g., Chamber of Commerce, community alliances, business networks, local officials), and working with Business and Commercial Bankers, Segment Market Managers, the Market President, and Community Relations. Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
- Bachelors' degree preferred
- Proven track record of driving sales, both individually and as a leader of a sales team
- Sales management experience; ability to build teams
- Minimum 5 years in banking; strong understanding of banking industry and operations
- People management experience (preferred)
- Demonstrated success influencing and managing in a matrix environment
- Business Banking, and cash/ treasury management experience, credit skills (preferred)
- Client service orientation
- Organizational and time management skills
- Optimistic, can-do attitude
- Desire to win, results-oriented, strong work ethic
- Able to respond effectively and timely to organizational, business and regulatory changes, tenacious
10
Relatioship Manager Novocherkasskoe Branch Resume Examples & Samples
- Outstanding sales skills
- Excellent presentation and negotiation skills
- Strong business planning and time-management skills
11
Ccb-branch Manager Second Ave & 10th St Resume Examples & Samples
- Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer
- Achieve a positive employee experience and build a high performing team that prioritizes controls and drives business results
- Set employees up for success by setting clear objectives for the branch and for each employee, and monitor progress and track results
- Develop individuals’ skills and helping them plan their long-term career goals
- Recruit top talent and ability to forecast staffing/scheduling needs to ensure adequate staff is on hand to support our customers
- Provide (and educate) customers on additional ways to access the bank, including Chase Mobile and Online services
- Improve revenues and expenses and grow the business, while exceeding customer expectations
- Ensure that the branch team complies with policies, procedures and regulatory banking requirements
- Establish and maintain effective relationships with customers, business partners, staff and members of the community
- Two years of management experience preferred
- Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results
- Ability to understand and interpret a P&L
- Demonstrated success using and educating others on technology
- Excellent interpersonal, verbal and written communication skills
- Superb probing, analytical, problem-solving and decision-making abilities
- Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements
- Strong community involvement and/or experience building partnerships with local businesses and organizations
- Demonstrated ability to plan, manage and flex staffing to meet changing Branch and customer needs, understanding of workforce planning
- Adaptability, flexibility and ability to work branch hours, including weekends and some evenings
12
Manager, Branch Initiatives Resume Examples & Samples
- Lead cross-business teams (BS&S, Finance, Product) on strategy development and implementation plans for capacity impacting initiatives for branch banking (e.g., RESL / Term maturity bubble, CRM2, etc.)
- Work relatively independently (no direct report) to proactively identify trends and propose solutions that will have a material impact on branch banking over 12-24 months, through competitive review, channel trends, product partner plan
- Identify emerging customer and/or employee sales trend and make recommendations
- Completion of strategic analysis that will used for executive decision making
- Build and effectively communicate BS&S strategic plan and initiatives (our strategic pillars, key deliverables for 2016/2017, mid-year and year-end review)
13
Branch Exchange Manager Resume Examples & Samples
- Directly responsible and accountable for the performance and mission effectiveness of the Exchange and/or assigned departments, as well as compliance with all operating procedures
- Assesses the overall efficiency and integrity of assigned functions with particular emphasis on high risk areas that may be susceptible to loss such as inventory shrink, shoplifting, refund fraud, paperwork error, associate theft, receiving and Open Purchase Order (OPO) errors
- Ensures that all directives, policies and regulations relative to the management of cost control and loss prevention initiatives are adhered to. Actively works to create an environment intolerant of internal and external theft, paperwork error and inventory shrink
- Responsible for uniform merchandise and assistance to military customers. - Conducts meetings with associates and supervisors to ensure proper implementation of NEX programs and customer service
- Performs administrative functions relating to the development of the activity budget and exercises obligational authority for the control of funds within prescribed limits. Researches and develops potential projects, prepares project submissions, and manages or assists in managing approved projects
- Initiates correspondence relating to operational and administrative aspects of the activity. Responsible for the preparation and completion of required reports. - Attends and represents the activity at operational and staff meetings, and provides input on the activity's progress and goal achievements
- Responsible for the personnel management of the activity. Reviews requests for equipment, supplies, etc. Carries out policy of courtesy and service. Works under the general direction of the District Vice President, General Manager, or other manager, who provides overall guidance and assistance on matters of policy or procedures
- Receives technical guidance and support from managers at the main Exchange. Exercises judgment and initiative in carrying out all phases of the activity. Work is reviewed in terms of efficiency of operations and effectiveness in meeting operating goals
- Requires Secret (S) Security Clearance. Performs other related duties as assigned
- TRAINING REQUIREMENT: Associate must receive hazardous material (HazMat) training within 90 days of hire per Department of Transportation regulations
- The incumbent of this position must file a Financial Disclosure Report (OGE) Form 450, as required
14
Branch Review Senior Manager Resume Examples & Samples
- Work with business leadership in defining, prioritizing and achieving strategic objectives, and driving to completion
- Clearly define roadmap, success metrics, and oversee execution of the overall plan
- Understand, track and articulate issues/ risks/ action items; work with responsible owners to address the items on a timely basis; update the appropriate audiences as needed
- Participates in setting and driving the business' strategic direction in changing the way we deliver FLOD to better meet Business needs
- Ensures risk controls and compliance to departmental and company-wide standards
- Create and manage FLOD testing strategy related to KRI and KPI reporting and analytics
- Establish subject matter expertise and possess end to end product and process knowledge related to our First Line of Defense Testing program as well as Branch processes
- Research, understand and document complex business processes
- Establish strong working relationships with project sponsors, business stakeholders, Technology, Field Management, Operations, peers, subject matter experts, and others
- Act as a Thought Leader to drive problem solving and identify business solutions
- Must have knowledge of branch banking operations, retail banking and/or retail administration management
- Strong leadership skills; enthusiastic, self-motivated, effective under pressure and willing to take personal responsibility and accountability
- 10+ years of overall experience with a strong background in project management, controls, analytics, strategy, and finance. degree required (advanced degrees, other certification a plus)
- Demonstrated strong problem solving and root cause analysis skills
- Proven track record of delivering results on major programs, and experience interacting with all levels of the organization
- Excellent communication and interpersonal skills with the ability to effectively and confidently communicate and influence at executive levels with the personality to challenge requests and status quo
- Attention to detail with ability to multi-task and work well in a fast paced organization
- Advanced knowledge of PowerPoint and Excel with ability to create high level reports and presentations
- Team player with ability to build strong cross-business relationships
- Thrive in a fast paced ever-changing environment
- Adept in managing multiple issues simultaneously
- Understanding of branch banking processes preferred
15
Manager Branch Capabilities Resume Examples & Samples
- Sound business acumen and judgment, with the ability to balance analytical accuracy with the practicalities of the retail operating environment
- Experience is a consulting, investment banking, corporate development or similar environment preferred
- Impact and influence skills to work effectively with business partners (Branch Strategy & Solutions, Network Strategy, Product, Direct Channels and Marketing) exchanging information and representing the needs of the branch channel specifically
- Exceptional data management capabilities to work with large data sets and distill insights. Very strong proficiency in Excel a must
- Excellent communication skills to convey complex information succinctly and clearly, including the ability to develop effective executive-level Powerpoint presentations
- Well organized to manage multiple, complex, lengthy assignments with dependencies on other teams within timelines, which are sometimes urgent
16
Manager Branch Mogwase Resume Examples & Samples
- Manage the outlet infrastructure both internally and externally, including the appearance, equipment, devices, signage and merchandise
- Understand and implement local market strategies to maximize opportunities and business profitability. Use market intelligence to meet and exceed the market needs
- Lead performance dialogues with branch team
- Take ownership of annual sales plan, including sales campaign objectives and specificities
- Promote a sales culture in the branch
- Provide clear direction to branch staff on the business objectives, translating and prioritizing these into business performance measures at branch and individual level
- Understand and provide clear direction to the branch, based on market analysis of local area consumer trends and competitor offerings, so as to grow the business
- Live the Values through visible demonstration of required behaviours
- Drive customer focused behavior in the branch by role modeling great customer service, including resolution of complaints at first point of contact
- Assist people achieve their ambitions in the right way by demonstrating customer focused behavior through the purpose and values of the organization
- Migrate and manage risk, frauds and losses in the branch by ensuring that policies and procedures are consistently applied and embedded
- Ensure compliance with Absa policies, legislation and regulations, and ensure that compliance training and attestations are in place for all staff
- Develop the external market and community profile needed to maximize local marketing opportunities
- Promote community involvement within the branch
- Workforce and recruitment demand planning
17
Manager Branch Resume Examples & Samples
- Understand and implement local market strategies to maximise opportunities and business profitability. Use market intelligence to meet and exceed the market needs
- Compile and communicate an effective action plan for the branch which is understood and actioned by all staff
- Lead problem solving with branch team on how to improve sales performance
- Take part in sales activities and promote a culture of sales proactivity
- Provide clear direction to branch staff on the business objectives, translating and prioritising these into business performance measures at branch and individual level
- Identify opportunities for branch team to grow the business based on local market opportunities
- Own the customer experience within the branch and instil a culture where customer complaints are resolved at first point of contact
- Help people achieve their ambitions in the right way by demonstrating customer focused behaviour through the purpose and values of the organisation
- Drive customer focused behaviour in the branch by role modelling great customer service
- Develop the external market and community profile needed to maximise local marketing opportunities
- Promote community agenda within the branch
- Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
18
Senior Manager, New Branch Performance Resume Examples & Samples
- Post Secondary degree/diploma or equivalent plus 5 - 7 years experience within the financial sector, or similar industry
- Deep understanding of P&C Canada branch network
- Extensive experience working in a Branch environment
- Ability to access and interpret data
- Experience in marketing and communications
- Business Acumen (In-Depth)
- Change Leadership (In-Depth)
- Consulting (In-Depth)
- Managerial Leadership (In-Depth)
- Organizational Understanding (Working)
- Project Management (Working)
- Strategic Thinking (Working)
- Technology Understanding (Working)
19
Manager Branch Atlasville Resume Examples & Samples
- Manage the outlet infrastructure both internally and externally, the overall appearance including the equipment, devices, signage and merchandise
- Lead performance dialogues with branch team (branch huddle, Daily Appointment Sharing meeting, daily wash-up meeting)
- Rebalance resources between different departments within the branch by reallocating headcount or budgets, but within overall approved resources for the year
- Brief staff on promotional and product launches; provide regular feedback on sales performance
20
Manager Branch Alexandra Resume Examples & Samples
- Take complete ownership of and accountability for the branch as a stand-alone business
- Align resources and processes with business development priorities to ensure consistent service delivery across the branch
- The branch manager is expected to conduct detailed analysis, on a monthly basis, of the following cost elements
- Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
21
Branch General Manager Resume Examples & Samples
- Collaborates with Zone management regarding branch strategies, plans, performance and other pertinent conditions
- Bachelor’s degree in Engineering, Business Administration, Marketing or other related field, or equivalent work experience
- 7+ years in sales and operations management with demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal
- An experienced P&L manager with demonstrated results in delivering performance to budget
- A manager with skills, knowledge, and experience, in Operations and Sales, Solutions and Service as well as Energy services
- LI-MCO
22
Assistant Branch Services Manager Resume Examples & Samples
- Serves as backup to the Branch Services Manager, in his absence
- Ensures a positive customer experience that meets or exceeds expectations and is consistent with the company's quality standards. May be counted on to back-up Counter or Inside Sales team as needed
- May manage employees involved in order fulfillment in the assigned location. Identifies training and development needs and implements approved action plans to ensure compliance with Division Operations directives. Approves weekly timecards and vacation schedules as appropriate
- Ensures compliance with company policies and procedures including but not limited to compliance in facilities maintenance, safety and ensures maintenance of branch fleet
- Controls branch expenses to ensure positive results. Is responsible for ordering and monitoring office and janitorial supplies and other items needed for special customer events. Ensures that expenses are coded properly and submitted for payment in a timely manner
- Warehouse responsibilities include preparing for annual physical inventory, bin location maintenance, cycle counts, and overseeing general warehouse efficiency
- Prepares and delivers bank deposits to the proper institutions and is responsible for the branch cash box
- Processes customer payments, credit card payments. Resolves discrepancies, invoices, credit rebills, and get paid disputes. May be involved in direct or project billing POV. In addition, may be responsible for large customer portal billing and customer returns/credits and adjustments
- May be responsible for manufacturer order entry and returns to vendors/manufacturers and resolves discrepancies for supplier invoices
- Two-year degree or equivalent
- Ability to demonstrate or develop the above competencies
23
Branch Rental Manager Resume Examples & Samples
- Sales & Marketing Coordinate sales and sales process for inbound calls as well as outbound solicitation through RSR/MT's
- Responsible for executing the business unit's marketing plan
- Coordinate and maintain current accurate data within the company's marketing database
- Maximize rate opportunities within the market place
- Maintain and expand relationships with existing customer base
- Grow overall Ryder market share by successfully executing the sales and marketing initiatives
- Successfully achieve the assigned branch revenue and assigned individual quota
- Develop leads through telephone solicitation and customer visits
- Operations & Asset Mgmt Responsible for overall profitability, operations and asset management of a rental location(s)
- Maintain compliance with company, local, state, federal and other regulatory agencies
- Position responsibilities include: Complete understanding of marketplace conditions in order to maximize utilization of the rental fleet
- Position responsibilities include: Customer Ability to maximize operational effectiveness by coordinating overall inventory levels to meet customer demand
- Accountability for coordinating with Maintenance, Asset management, Sales and Marketing to ensure customer satisfaction
- Responsibility for contractual customer growth at the required level set in the individual sales quota
- Communication Recognize and react quickly to market opportunities
- Build constructive and effective relationships with both internal and external customers
- Communicate effectively across all functions
- Maintain composure when addressing stressful situations
- Clearly articulate Ryder's product and service offerings
- Financial Responsible for overall profitability of the rental product line specifically achieving both revenue and margin plans for the assigned branches
- Understands the importance of responsibility, accountability and commitment
- Ability to effectively manage processes and drive results
24
Branch General Manager Resume Examples & Samples
- Leads the implementation of the BT strategy in the markets for he/she is responsible
- Lead implementation of Business Target Agreements at the branch level
- Employs a balanced scorecard approach with equal emphasis on employee engagement, customer satisfaction and loyalty and shareholder commitments
- Routinely provides accurate orders, revenue and profit forecasts, delivers to annual budget requirements, oversees cost control, asset management as well as other financial deliverables
- Manage workforce utilization planning for sales, service operations and support functions to ensure effective staffing for current and future business needs
- Develops and maintains personal contact with new and current major customers to maximize opportunities and ensure customer satisfaction and provide support for current and future projects or service contracts
- Foster profitable growth through definition and implementation of team-selling strategies that expand BT business with existing customers and/or penetrate new accounts
- Responsible for branch employee engagement, safety and retention activities
- Ensures all managers and supervisors foster career development for themselves and their employees
- Responsible for developing branch employee commitment to customer satisfaction and promoting positive employer branding and the reputation of Siemens
- Ensures compliance with all federal and local rules and regulations applicable to the geographic area as well as all company policies and procedures. Support compliance protocol under the BT Compliance Officer
- Acts as a company representative and liaison to customers and local authorities to capitalize on local market opportunities
- Represents Siemens BT to customers, in the communities we do business and with thought leaders and market influencers in this region
- The Branch Manager may work with other Divisions in order to provide comprehensive customer solutions across Siemens’ products and services
- Directs the implementation of Branch sales and operations solutions and services programs, Workflow Standards, Quality and Productivity, Safety programs, best practices and other initiatives
- 7+ years in building automation, fire, or security sales management and operations management with demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal
- An experienced P&L manager with demonstrated results in delivering performance to budget
- A manager with skills, knowledge, and experience, in Operations and Sales, Solutions and Service as well as Energy services
- LI - KMB
25
Manager Branch Resume Examples & Samples
- Monitor performance metrics using branch tools (performance boards, DWOR, etc.)
- Monitor monthly progress with the aid of a balanced scorecard (Performance Management Framework) and review action plans to close identified gaps
- Ensure the development of a high-performing team through embedding the formal Performance Development process and informal coaching for Team
- Ensure continuous self-development, aligned to evolving role expectations
- 2-5 years sales experience
- No criminal record
- Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
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Branch Operationss Manager Resume Examples & Samples
- Ensures operational integrity and risk management by ensuring that procedural requirements and processes are known and utilized
- Oversees the staffing, coaching, and performance management of all tellers
- Provides a supporting role ensuring platform team members are also aware and adhering to operations policies and procedures
- 2 years of cash handling experience
- General working knowledge of the Banks products and services
- Ability to Create and foster a cohesive team and promote a positive work environment
- Strong computer knowledge and Windows skills required
- Ability to multitask and juggle competing priorities while successfully meeting objectives and goals
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Branch Services Manager Resume Examples & Samples
- Communicate promotions and sales strategies, as defined by the District Manager and Industrial or Construction Sales Managers
- Support customer sales and gross profit goals by providing the best in class customer experience. Respond to inquiries, upsell to existing customers, and deliver material as promised. Sell products at the approved margin rates, ensure the best product price, and sell additional products when possible. Fulfill customer orders correctly and on-time
- Ensures a positive customer experience that meets or exceeds expectations and is consistent with the company's quality standards. Will work cross-functionally to ensure exceptional customer experience. This will entail full knowledge of all branch sales, operations, logistics, credit, etc., processes. Will work with cross-functional teams to remedy issues and establish systematic resolutions
- Hire, train and develop employees to achieve highest level of effectiveness and customer satisfaction. Ensure personnel have the base level of product or technical expertise to successfully execute the sales strategy by implementing local training programs with internal sources, vendors and suppliers or outside schools or training programs
- Manages, directly or indirectly, all employees involved in order fulfillment in the assigned location. Identifies training and development needs and implements approved action plans to ensure compliance with Division Operations directives
- Manage the sales order process to ensure efficiency and effectiveness and compliance with company OpX procedures. Ensures compliance with company policies and procedures
- Manage inventory to meet/exceed OTIF standards and other inventory performance metrics
- Play a key role ensuring customers accommodations are handled meeting the company's policies with respect to the DRS/Get Paid
- Controls branch expenses to ensure positive results
- Builds community relationships to support sales strategy
- Ensure compliance in facilities maintenance, safety and ensures maintenance of branch fleet
- Evaluates, recommends, and implements improvement of warehouse layout and logistical processes
- Management leadership skills
- Minimum two years' experience in Electrical Distribution or similar industry
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Bussiness Manager for Galaxy Branch Resume Examples & Samples
- The establishment of DBS franchise in the respective area
- Set specific job goals for the staff and implement regular supervision on the progress of sales acquisition initiatives by Relationship Manager (TL / TRM / RM) and Direct Sales (TDM / TFO)
- Ensure the professionalism of the staff in delivering excellent services to customers in order to increase and maintain the branch’s overall image and achieving the targeted score of overall customer satisfaction rating
- Encourage team work and open communication & maintain the harmony and synergy between sales team and service team by setting clear guidelines to ensure smooth work flow / processing
- Ensure all staffs are fully equipped with the necessary skills (such as: selling techniques,
- Ensure strict compliance (i.e. zero audit findings) by all team members to policies and procedures of the bank and external authorities (BI and MAS). These include but not limited to KYC, Black list search, FNA, etc
- Ensure the implementation of sales process frame work amongst the team to ensure there are no miss-selling incident
29
Manager Branch Randfontein Resume Examples & Samples
- Distribute revenue targets and develop the means of achieving them by deploying local tactics to meet business expectations, by product and by individual
- Lead and take ownership of campaign objectives and specificities
- Sundry losses
- Establish relationships with key clients or business influencers in the local area
- Consistently provide authentic, honest, fair and constructive feedback to all staff in the branch to improve business achievements
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Manager Branch Resume Examples & Samples
- Establish and maintain a succession plan for the Key Value Roles in the branch using the formal Talent Management process
- Ensure structured development plans are in place for identified talent and ongoing Talent initiatives are in place and monitored
- Make reward decisions within guidelines set up by Policy and Reward
- Recognise and reward individual achievements and celebrate team success
- Ensure that all poor performance is addressed through the Performance Accelerator Programme (PAP) and that continued poor performance is adequately dealt by the management team within the branch
- Conduct weekly observations with direct reports and provide coaching to help them adhere to bank standards
- Walk the floor daily and provide immediate feedback and coaching
- Ensure that the branch achieves Absa's Transformation objectives e.g. Financial Services Charter (FSC)/Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)
- Manage staff attendance levels based on monthly Absenteeism reports
- Manage Employee Relations process for the Branch in accordance to policies and procedures
- Monitor NPS scores and complaints
- Be the customer champion and instil a culture where customer complaints are resolved at first point of contact, by ensuring complaints are addressed promptly and effectively, in adherence to bank guidelines
- Helping people achieve their ambitions in the right way by demonstrating customer focused behaviour through our purpose and values; treating our Customers fairly
- Be visible and connect with customers in the banking hall across all departments to explore their needs and act accordingly
- Ensure optimal availability of all Customer Delivery mechanisms (ATMS, Self Service/Internet Kiosks and Cash Acceptors)
- Manage authorisations by assigning responsibility for authorisers and personally authorising such transactions to ensure efficient customer service
- Proactively drive implementation of national and local service initiatives in the branch e.g. Top 100, Service Heroes etc
- Drive customer focused behaviour in the branch by role modelling great customer Service
- Monitor quality of service in the branch, e.g. queue length, device availability, quality of interaction with staff) and take actions as needed
- Drive the service excellence objectives through the service standards
- Developing the external market and community profile needed to maximize the local marketing opportunity
- Identify community initiatives to become involved in and support as part of Barclays community initiatives (such as Make a Difference Day, Local community initiative, Financial Literacy)
- Promote community agenda within the branch to build pride within colleagues and customers
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Branch Liaison Manager Resume Examples & Samples
- 10 years of Finance/Accounting/Billing experience - preferably in a role that interacted with operations/sales functions as well as accounting functions
- 3-5 years of managerial experience
- Insurance industry experience desired
- Well Organized and able to manage Project deadlines
- Strong Microsoft Office skills (including Excel and Word and PowerPoint) and Access
- Ability to quickly learn new systems
- Strong customer service focus (experience with call centers or help desks a plus)
- Strong communication and problem-solving skills
- Team approach: Deep interest in mentorship and coaching
- Staff Management, organizational and time management skills
- EPIC, DMS, RoCK, SLM, ICE, GREAT experience a plus
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General Manager, Leamchabang Branch Resume Examples & Samples
- Controlling and monitoring daily operations and continuing improvement service level included staff’s performance together with subordinates
- Set up the reasonable control system to avoid error and omission operations
- Controlling and monitoring DSO, billing and collection incl. aging accrual cost and income in monthly
- Controlling and monitoring revenue, cost of service, GP and operating expenses to achieve company’s expectation
- Keep good relationships with customers, carriers, customs and all concerns with Laem Chabang ‘s operations activities in closely
- To control and monitor Branch performance according to ISO procedure
- Support the other departments in Laem Chabang Branch; Sales, HR, Finance, Accounting, Ground Transport, IT and Project
- Work closely with Product Management and sales to set up financial and volume targets and support Key Account business development
- Work closely with Product Management to ensure operational excellence and process optimization
33
Branch Rental Manager Resume Examples & Samples
- Monitor sales staff performance to ensure that goals are met
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Formulate pricing policies on merchandise according to profitability requirements
- At least 3 years of customer service experience required
- Strong written/oral communication and organizational skills are required
- Proficient in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint
- Valid Drivers License required
34
Manager Branch Resume Examples & Samples
- 3+ years' supervising a sales or customer service team and/or 3+ years sales experience
- Sales experience in the distribution or retail industries
- Industry knowledge: CCTV, IP, AV technologies, Security, Fire, as well as project sales experience
- Self motivated, able to work independently without close supervision, and have a team mentality
- Strong work ethic, do what it takes to get the job done-approach while maintaining high business ethical standards
- Ability to learn quickly and demonstrated multi-tasking capabilities
- Strong organization, time-management and basic math skills
- Positive can-do attitude
- Proficient in Excel, Word, Power Point, and Outlook
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Branch Manager Ponce Resume Examples & Samples
- Managing two or more FTEs
- Conducting performance reviews
- Interviewing and selection of candidates to fill branch positions
- Performance counseling, including making and recommending disciplinary action decisions
- Ensuring compliance with internal controls, operational procedures and risk management policies
- Cash handling transactions, as necessary
36
Branch General Manager Resume Examples & Samples
- Assessing, coaching, and developing talent and managing multi-disciplinary organizations
- Establishing business direction and executing strategy development and implementation
- Leading a significant business Unit of like/similar size (up to $50MM); scoping, designing, and implementing business solutions to build/grow a market
- Influencing business decisions in a highly matrixed organization
- Exceeding predetermined revenue, share, and customer obsession objectives
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Manager, Chiangmai Branch Resume Examples & Samples
- Conduct correspondence with local customers Schenker Thailand and main office worldwide
- Maintain existing customers and generate new customers
- Assign activities and solve problems for subordinates
- Training, teaching and motivating staff as well as hiring manpower
- Responsible for Profit and Loss statement of Chiangmai Branch
- Ensure all quality system and relevant procedures as per ISO 9001 and ISO 14000
- Develop and execute the marketing plan in order to achieve the budget
- Provide a full range of Schenker services to the market in the north of Thailand
38
IWA Portfolio Manager IWA Branch Birmal Resume Examples & Samples
- Actively participate in formulating and recommending the criteria, weightings and rebalancing of the Division’s asset allocation models
- Analyze prospect or client’s determinants of their financial and psychological risk / return, incorporating unique circumstances, and recommend the most appropriate asset allocation to achieve their financial and life goals
- Being knowledgeable of current tax regulations as they apply to individuals, corporations, partnerships, foundations and successions; while incorporating such within the investment decision making process
- Communicates with relationship managers, outside product and service providers, service partners – CPAs, attorneys, other professionals as necessary to formulate solutions to specific client needs
- Interfaces with the Trust Management Committee on account related investment and asset management issues
- Actively engaged in effectively implementing investment decisions in line with the prescribed IPS
- Provide some guidance to more junior portfolio management staff
- Implements and engages in calling program in order to develop new business as well as to retain and expand existing account relationships
- Engage in public speaking to further the awareness of our fiduciary and asset management services
- Bachelor (4-year college) degree finance, accounting, mathematics, business or related areas is required; graduate degree is strongly preferred
- 5-10 years of experience or equivalent combination of education and experience preferred
- MS Office suite, core trust accounting system such as Sungard AddVantage, portfolio management, rebalancing and TOE systems (e.g. Advent / Moxy, SEI 3000, Invest 3000, Sungard InvestorsView) or similar systems; Bloomberg, Factset, Thompson Financial, CMS BondEdge, Yield Book, Morningstar, other analytical software and programs
39
Senior Manager Branch Internal Control Resume Examples & Samples
- The position requires that the individual travel both in the metropolitan area (~40%) and out of town (>40%). Examinations may require extended stays of up to three weeks at a time
- The job requires extended periods in planes, automobiles/or on ferries. Departures include leaving on weekends and/or Statutory Holidays and arriving home late in the evenings
- The individual is required to work while out of town, after business hours and/or in the accommodation to maintain the audit schedule and complete audit assignments on a timely basis
- The incumbent is also a significant referral point for personnel in the Branches and Service/Trade Services Centers for clarification of issues arising on Bank’s Policies and Procedures, regulatory requirements, etc
- The individual also provides advice and counsel through participation in Bank training sessions and forums
- Minimum 10 years of extensive experience in Banking Administration including exposure to Loan and Trade Services
- Expert knowledge of Canadian Banking administrative and operational procedures
- Expert knowledge of Canadian Banking Rules and regulations and other regulatory requirements
- Expert knowledge of the Bank’s computer systems and their applications
- Expert knowledge of other Financial Services businesses including Mutual Funds and Wealth Management products
- Effective and effectual Management skills gained through experience and training
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Branch Manager, Level Resume Examples & Samples
- High School diploma or GED equivalent. Some college preferred
- 3-5 years of store management
- Proficient using Microsoft Office including Word, Excel and Power Point
- Supervisory experience including that of commercial drivers
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SFS Branch Manager Resume Examples & Samples
- Sales-oriented with ability to
- Participates in special projects and assignments and performs other duties as assigned
- Associates degree in business, finance or marketing and a minimum of 3 years experience in the financial industry or equivalent combination of education and experience
- Strong knowledge of Microsoft Windows operating system & Microsoft Word, Power Point, Excel and Outlook
- Supervisory experience with extensive background in financial institution’s operation policies, procedures and banking regulations (state and federal) preferred
- Ability to pass insurance licenses
- Certifications and Licenses: None
42
Senior Manager, Branch Resume Examples & Samples
- Handling of walk-in, call-in unit holders/advisers
- Informing advisers on company's latest updates, handling complaints or related problems from unit holders and advisers
- Preparing of weekly sales and recruitment reports
- To coordinate in organizing the company events and trainings
- To display daily fund prices, banking duties, handling of over counter transactions, filing, ICR, POS and any other operational jobs from time to time
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Branch Manager, Newark, New Jersey Resume Examples & Samples
- Reduce risk exposure and ensure implementation of measures to reduce injury costs and security losses
- Minimum of five years of management experience
- Minimum of two years of experience managing profit, loss and key performance indicators
- A valid firearms permit or ability to pass firearms licensing requirements. This position functions in an armed environment
- A valid guard card or ability to obtain a guard card or any other licenses
- At least 21 years of age
44
Branch Manager, for Hilton Head Island Resume Examples & Samples
- Develop and implement location strategies to maximize profitability and revenue management opportunities including sales of optional services, revenue per unit, etc
- Conduct face-to-face sales calls and presentations in order to obtain new business
- Handle or assist in the resolution of customer service issues
- Ensure a high level of customer service is maintained at or above the area goals
- Continue to increase the market penetration of the branch and increase revenue
- Actively participate in the training, coaching, and mentoring of all Branch staff
- Hold weekly staff meetings to keep employees motivated and informed of business operations
- Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
- Experience in car rental, hospitality, or tourism a plus
- Proficiency in Technology
- Customer service resolution practices
- Excellent communication techniques
- Sales Management/Coaching ability
- Labor & Employment laws
- Analysis and report modeling understanding
- Ability to interface with multi-faceted, cross-functional teams
- Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint
- Strong Time Management skills
45
Branch Manager Airfreight Resume Examples & Samples
- Guarantees the best quality and performance of the forwarding operation / performance to our customers
- Develops support for the chosen business policy and provides input regarding changes in structure, processes, planning, occupation and methods
- Is responsible for people management of the staff directly and indirectly reporting to him
- Provides insights and solutions regarding implementation of the BU policy into the branch
- Works out the strategy in goals with a concrete plan and budget
- Monitors and improves work processes regarding quality, technology, care, safety and the environment in consultation with the Operations Manager Benelux
- Carries out the organization and branch to third parties maintaining a good relationship with partners, agencies, suppliers and customers
- Optimizes the collaboration between branches inside and outside the BU
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Lead Branch Manager Resume Examples & Samples
- Schedule and organize personnel to accommodate anticipated work flow
- Recommend corrective services to adjust customer complaints
- Communicate implements and interprets customer service policies and procedures
- Develop recommendations and coordinate the implementation of new procedures
- Ensure the efficient utilization of customer service operations
- Lead and direct a group of two or more individuals. Leading and directing is usually restricted to assigning monitoring and reviewing progress and accuracy of work directing efforts and providing technical guidance on more complex issues
- Position includes performing many of the duties as direct reports
- Demonstrated ability to effectively plan and manage time and priorities
- Customer Service passion
- Desktop/PC Software-Microsoft Office proficiency - Required
- Business knowledge/expertise in paper and/or office products distribution business - Desired
- College degree or equivalent work experience - Preferred
