Recovery Manager Resume Samples

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M Gibson

Myles

Gibson

69346 Rocio Shores

Dallas

+1 (555) 290 0824

69346 Rocio Shores

Dallas

Phone

p +1 (555) 290 0824

Experience Experience

Houston, TX

Recovery Manager

Houston, TX

Corwin, Emard and Turcotte

Houston, TX

Recovery Manager

Establishes and executes controls to assure that the quality of the work meets or exceeds standards
Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws
Assist in the development and implementation of policies, procedures, and strategies for collections, foreclosures, and bankruptcies
Oversee the Recovery activities of 9+ direct reports and provide individual development and leadership
Creates a positive work environment
Provides direction to a team of supervisory associates whose primary responsibility is to train, coach and develop associates
Other tasks as assigned by the Recovery Manager, Shared Services Vice President or other AmTrust Senior Claims Management

Detroit, MI

Asset Recovery Manager

Detroit, MI

Cummings-Rowe

Detroit, MI

Asset Recovery Manager

Highly organized to manage workload and employees
Provide support to Property Management and/or Property Accounting
Development of Collection Metric’s reports
Assist in ad-hoc and special projects
Provide support to all employees within the Asset Recovery Department
Assist and/ or research tenant accounts for reconciliation items
Global tenant accounts for Collections

present

Chicago, IL

Recovery Manager Parramatta

Chicago, IL

Koelpin Inc

present

Chicago, IL

Recovery Manager Parramatta

present

Actively lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels
Provide expertise and assistance in managing the working relationship with support areas to drive the analysis of root causes, the results of quality audits, solution design and process improvement
Demonstrated success in leading and managing operational teams in a customer facing environment and driving a collaborative, high performance culture
Project or change management qualifications will also be highly regarded
Create and sustain a service culture that delivers high quality, efficient and effective Recovery services
Develop best practice Recovery approaches to facilitate RTW and rehabilitation outcomes
Demonstrated awareness of relevant commercial and socio-economic factors and influences when making claims management decisions and recommendations

Education Education

Bachelor’s Degree in Computer Science

University of North Texas

Bachelor’s Degree in Computer Science

Skills Skills

Highly organized and able to adapt quickly to changing priorities
Ability to lead by example, strong leadership profile
Continuous pattern of professional development and learning Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
Other: Strong verbal and written communication skills
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view
Solid experience of business processes and working methods within IKEA retailing. Ability to drive the business with a strong will. Experience of leading and developing people. Self-reliant with a proven ability to work as part of a team as well as independently. Ability to understand and communicate in English. Experience of creating and implementing plans, setting budgets and following up goals. Ability to solve problems or find new ways of working by identifying solution sources and/or ideas
Strong analytical and problem-solving skills
Effective planning and organizational skills Solid PC skills (Microsoft Office)
Retail experience. Experience of managing and leading people. Experience of asset recovery processes. Experience of quality management
Solid leadership skills and ability to direct and motivate staff with integrity and ethics Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

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15 Recovery Manager resume templates

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Incident Recovery Manager Resume Examples & Samples

Highly skilled in all aspects of Major Incident Management
Ability to work well in high pressure environment whilst maintaining focus and sense of urgency
Familiarisation of current IT infrastructure and application technology
Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management

Recovery Manager Parramatta Resume Examples & Samples

Empower team with authority, accountability and resources necessary to make decisions and solve problems in line within the agreed service proposition
Create and sustain a service culture that delivers high quality, efficient and effective Recovery services
Provide expertise and assistance in managing the working relationship with support areas to drive the analysis of root causes, the results of quality audits, solution design and process improvement

Recovery Manager Melbourne Resume Examples & Samples

Actively lead, engage and develop the team to manage daily and future volumes to meet quality and productivity outcomes, whilst ensuring exceptional customer/planner/adviser service levels
Coach & support Recovery team to effectively utilise their medical assessment skills and communicate medical information to customers when undertaking investigations regarding health and ability to return to work
Develop best practice Recovery approaches to facilitate RTW and rehabilitation outcomes

Asset Recovery Manager Resume Examples & Samples

Provide support to all employees within the Asset Recovery Department
Provide support to Property Management and/or Property Accounting
Assist and/ or research tenant accounts for reconciliation items
Global tenant accounts for Collections
Review Account Receivable Reports
Assist in ad-hoc and special projects
Development of Collection Metric’s reports
Tracking Tenant Collection Placements
Processing of Bad Debt write-offs within accounting software
Associates degree
Minimum of ten years’ experience in Real Estate or Collections
Well organized self-starter able to manage multiple priorities
Highly organized to manage workload and employees
Bankruptcy and Collection experience
Experience in property management in relation to revenue accounting, collections and lease administration
Experience with JDE/ Excel/ Word systems

Service Recovery Manager Resume Examples & Samples

Acting as the single point of control & coordination for all major incident recovery activities and as a primary contact for key stakeholders to the Major Incident Management process
To be able to control all Major Incident Management processes, ensure correct level of focus and documentation of major incident
Control of the information flow between the recovery teams, service owners, business representatives and executive stakeholders
Following service restoration, continuing to drive progression of root cause investigations and identifying all feasible preventative measures
Identify opportunities for improvement and raises, be willing to support your colleagues during face to face and phone meetings if needed
Fluent English and good written communication skills
Ability to quickly absorb and assimilate large amounts of technical and business information to determine the most appropriate course of action
Hands-on experience chairing conference calls
Willing to work in extreme high-pressure situations
Ability to balance the needs of empathy and assertiveness in handling conflict situations
Detailed working knowledge of all Microsoft Office tools (Outlook, Word, Excel, PowerPoint, Visio, etc.)
Flexibility regarding working hours based on a 24*7 shift pattern
Previous experience of working in an ITIL process-related discipline (ideally Service Desk, Incident Management, Problem Management or Service Level Management)
Knowledge of all key infrastructure platforms and their technical inter-dependencies

Service Recovery Manager Resume Examples & Samples

Focal point for all Incident escalations, through management of Hotlines, Notify Chat Channels, Team Mailbox and in-person escalations
Ensure escalations are dealt with via the MIH process or an accountable owner is assigned to progress via Standard Incident Management
Act as custodians of service (Gatekeeper function), taking ownership of un-owned issues, thus maximising potential to prevent MIH escalation
Service Improvement Planning – Continuously looking to enhance the MIM service offering. Identifies and drives initiatives through to completion documenting and presenting benefits to Command Centre Management
Demonstrate close alignment to Barclays Values at all times throughout performance of all responsibilities
Stakeholder relationship management – Ensures through partnership agreements with all key stakeholders that the needs of our customers and stakeholders are fully understood. Using communication and influence skills can ensure the expectations of our stakeholders are met on a consistent basis

Workout Recovery Manager Resume Examples & Samples

Mitigate losses on delinquent / distressed accounts through workout, litigation and bankruptcy
Allocate workout assignments to team members and/or cross functional stakeholders, review their resolution strategies and write-ups, and oversee the documentation of transactions
For primarily complex accounts, develop resolution strategies and recommend actions within department guidelines
Prepare formal credit write-ups and present transactions and/or deal specific actions for approval or interim execution within department standards
Negotiate resolution strategies with borrowers, franchisors and other interested parties
Work closely with in-house legal counsel and manage outside legal counsel in structuring and negotiating bankruptcy and non-bankruptcy restructure transactions

Recovery Manager Resume Examples & Samples

Strong performance management abilities
Solid leadership skills and ability to direct and motivate staff with integrity and ethics Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Experience in creating and implementing processes that result in improved business performance
Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view
Effective planning and organizational skills Solid PC skills (Microsoft Office)
Other: Strong verbal and written communication skills
Continuous pattern of professional development and learning
Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines
Experience in interviewing preferred

Internal Recovery Manager Resume Examples & Samples

Two to three years of experience in collections and financial services industry
Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Experience with automated dialer calling strategies
Familiarity with post charge off recovery strategies
Some knowledge of on-line collection systems
Basic knowledge of general organizational operations and procedures

Recovery Manager Resume Examples & Samples

Train and develop their teams through required training and certification to elevate the performance of our support professionals
Serve as a role model of outstanding service
Drive service and achieve success as measured by the Net Promoter Score survey results. Achieve store Net Promoter Score goal
Be an active participant in developing total store service initiatives
Partner with Group, Sales and Merchandise Managers to identify and drive key business opportunities
Drive sales and clearance presentations through excellence in merchandise presentation
Efficiently direct the processing of all merchandise receipts
Partner with senior team on maximizing big day sales opportunities
Execute operational workload to company standard; Markdown, RTV and Jobout completion
Utilize workload projection tools (Pipeline) daily
Manage area expenses while appropriately scheduling staff to stay within budgeted hours
Take an active role in the weekly workload planning meeting
Minimum of 5 years of retail management
Ability to lead by example, strong leadership profile
Ability to develop, plan and execute strategies to maximize opportunities

Recovery Manager Resume Examples & Samples

Plan for individual assistance, mental health and health services provision to clients during the response and recovery phases of operations
Within scope of position, represents the complete disaster cycle of preparedness, response, and recovery
Responsible for implementing the regions case work (and case management when needed) program
Serves as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and responsible for disaster case management planning with multi-agency partners (government and non government)
Responsible for ensuring the American Red Cross is present at pre-disaster recovery meetings as well as ensuring the American Red Cross is present at Long-Term Recovery Group meetings post-disaster
Ensures region is proficient with the role Red Cross plays within the National Disaster Recovery Framework NDRF)
Act as SME to all territory Disaster Program Managers and volunteers on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities
Oversight of SME for Mental Health and Health Services units
Continuously monitor client satisfaction and all data indicators to inform service delivery decision, emerging needs and trends in client based response and recovery
Assures mechanisms are in place for all partners in human services to work with RC and service clients (Medical Reserve Corp; professional organizations, learning institutions, etc…)
Participate in the recruitment, development, training, and readiness of a leadership cadre of volunteers appropriate to meeting both blue and gray sky activity in all client services
Liaise with NHQ Recovery partners to ensure consistency in service delivery across ARC

Recovery Manager Resume Examples & Samples

Monitors the daily operation of department to ensure quality and productivity goals and budget objectives are met
Ensures compliance with all corporate and regulatory rules
Provides direction to a team of supervisory associates whose primary responsibility is to train, coach and develop associates
Creates a positive work environment
Continuous strategic review of current state and future state of department
Interviews and hires staff
Recommends and conducts progressive discipline including terminations
Evaluates department performance against budget, standards, and historical data
Works with appropriate parties to establish priorities and follow-up on execution including goals and objectives
Writes and administers performance appraisals
Initiates and implements appropriate actions to ensure department standards and contractual obligations are met
Develops project plans and implements for system enhancements and procedure changes
Facilitates communication with all levels through group and one-on-one interaction
Bachelors degree or equivalent related experience
5+ years experience in managing people, accountable for results in a call center financial services/credit card industry
A high level of interpersonal and communication skills required
Incumbents must be able to lead, teach and persuade others and/or to interact effectively with others at all levels in very difficult situations
Demonstrated analytical ability
Demonstrated experience driving revenue generation growth
Ability to manage multiple projects and/or tasks
Proven organizational planning skills
Ability to act and think independently

Pacu / Recovery Manager Resume Examples & Samples

Valid CA LVN or CA RN nursing license required
Current ACL & BLS certification required
Bachelor's Degree in nursing or a related field desired
CNOR (Certified Nurse Operating Room) desired
CPAN (Certified Perianesthesia Nurse) desired
CGRN (Certified Gastroenterology Registered Nurse) desired
Strong computer skills desired
5 years of relevant OR and/or Endo experience
2 years of management experience
Demonstrated knowledge and proficiency of airway management techniques
Current knowledge of Anesthetic agents and related medications
Thorough knowledge of nursing procedures and terminology
EKG rhythm recognition with treatment modalities
Ability to perform acute nursing and clinical duties
Ability to adapt to changing situations under pressure
Ability to develop and maintain effective relationships, with medical staff, management staff, patients and public
Skilled in exercising initiative, judgment, problem solving techniques and decision making
Good written and organization skills

Recovery Manager Resume Examples & Samples

You will provide a positive customer shopping experience through operating an efficient, organized and safe As Is selling floor. As the Quality Control Ambassador, lead the Quality function to demand the best of the IKEA pipeline to better serve our customers
You will meet or exceed sales and P&L objectives i.e. Recovery index of 75-80%, GM2 management and Trans Types budgets, quality/receiving credits, returns, hours budgets, staff costs and productivity
You will monitor transfer types and maintain confirmation system for returned products to achieve goals
You will also work together with the other functions of the store on cost prevention, keeping bottom line profits and sustainability in mind
You can drive co-operation across functions, focusing on damages, sales error and quality thereby preventing costs to occur
You will work as an advocate of IKEA’s environmental goals and ensure operations are structured to meet or exceed Concept requirements
You partner with Customer Convenience Manager to operate an effective hardware/spare parts inventory system
You are always conscious of safety and ensure a secure environment for visitors and co-workers and that our property is safeguarded
You will be there to empower and encourage the team, to take immediate action to meet the needs of our customers in As-Is and provide input on how to continuously improve
You have the ability to utilise knowledge of both the product and how the IKEA organisation works, to offer informed solutions that ensure customers leave the store with a positive impression

Debt Recovery Manager Resume Examples & Samples

Collect overdue debt on closed accounts post credit control team procedures
Analyse debtor accounts and liaise with other departments within the business to ensure accuracy of outstanding debt
Use on-line resources e.g. land registry online and electoral rolls, to accurately locate debtors, escalating to trace agencies where appropriate
Communicate with debtors via telephone and letter prior to instigating legal proceedings
Take appropriate legal action against debtors up to £10k or by instructing external solicitors
Liaise with the courts or solicitors throughout the legal process, both verbally and in writing
Attend court hearings as and when a case requires
Provide analysis on accounts with Debt Recovery as required by AR Manager
Support the CRS Team in decisions relating to accounts openings, reactivations and deposits
Support the Shop Development team in decisions relating to credit worthiness of customers requesting shop fitting loans
Assist in the collection of other business debt as and when required
Protect the company’s position through effective negotiation with debtors, ensuring compliance with statutory regulations and codes of practice

Programme Diagnostic / Recovery Manager Resume Examples & Samples

Review Project/Programme/Portfolio on large-scale client technology initiatives and provide meaningful feedback i.e. areas requiring improvement or with issues, together with root-cause analysis and corrective actions
Ability to create recovery plans and follow-up with execution of such plans, resulting in successful delivery for the client
Experience working with multiple delivery methodologies and key advantages and issues with each of these based on prior-experience
Providing feedback to C-level clients based on findings and recommendations
Building and applying technical, industry, and functional knowledge to support efforts in selling opportunities to existing and new clients
Developing your deep skills as a Technology Consulting practitioner to ensure market and client relevance
Developing detailed and actionable recovery plans which reflect our practice’s deep industry, project/programme/portfolio acumen
Managing multi-disciplinary teams to shape, propose, communicate and implement diagnostic and recovery initiatives; and
Developing our thought leadership in the programme diagnostic/recovery or other related areas; and
Mentoring and developing our people
Strong track record of project Delivery excellence
Delivery Lead, Project and Programme management experience on large scale technology projects essential
Excellent written and communication skills and ability to effectively articulate messages to senior management and c-suite clients
All-round Consulting skills and experience, including point-of-view and practitioner mentality
Strong leadership skills with the ability to run and motivate teams
Project management certification (e.g. PMI, PRINCE)
Industry experience across one or more Products industries: retail, consumer goods, life sciences, automotive or travel; and
Exposure to Digital domains and methods, including Agile, Scrum, SAFE, and understanding of how to apply in the context
Ability to work with senior client stakeholders to coach them through understanding and accepting findings and potential actions based on diagnosis
The ability to establish trust-based relationships and gain valuable insights through collaboration and communication
Experience understanding business challenges and explaining how our offerings and services provide value
Experience identifying a client’s high-level project/programme/portfolio needs and leading the creation of an diagnostic/recovery approach tailored to those needs and objectives
Experience working through organisational resistance and change, reviewing and capturing findings, establishing root causes and making recommendations
Strong analytical skills and the ability to provide clarity to complex issues, synthesize large amounts of information and identify areas of risk/issue for a project/programme
An ability to lead teams to deliver the required piece of work for a consulting engagement
Flexibility to accommodate client travel requirements; and
Educated to at least a Bachelor's Degree level or equivalent
Project management certification (e.g. PMI, PRINCE); and
Minimum of 5 years of consulting experience (at consultant / manager level) or relevant project/programme diagnosis/recovery background
2017UKProducts

Recovery Manager Resume Examples & Samples

Oversee the Recovery activities of 9+ direct reports and provide individual development and leadership
Oversee any other clerical functions as needed
Prepare monthly reporting which record team’s accomplishments
Create data queries using COGNOS 10 to support business needs
Complete due diligence and/or audits of HOA and mortgage foreclosures, non-mortgage cancelations and bankruptcies
Assist in the development and implementation of policies, procedures, and strategies for collections, foreclosures, and bankruptcies
Assess current operational processes and implement updates to improve efficiency and reduce errors
Identify operational control points and weaknesses, and associated exposures
Develop an acute understanding of the utilization of available technology and document process flows
4 or more years of supervisory experience
Proficient with Microsoft Office including Word and Excel
7 or more years of relevant experience
Proficient in COGNOS
6 or more years of managerial experience
Timeshare and/or Real Estate experience

Recovery Manager Resume Examples & Samples

Oversees the handling of all aspects of the subrogation portion of claims assigned to the unit including communication, documentation, litigation management, evaluation, and lien resolution
Ensures all subrogation claims conform to quality, production standards and specifications
Ensures subrogation efforts are consistent with applicable policies, procedures and department guidelines
Supervises maintenance of all claim records
Works with Corporate audit to ensure compliance
Reviews issues and complaints that Adjusters are unable to resolve and prepares formal response to consumer complaints
Analyzes and approves lien resolution above the subrogation analyst authority and prepares claim for review when lien resolution is above the supervisor’s personal authority
Completes regular quality audits of staff’s work, records results and counsels staff to bring work to or above standards
Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards
Completes special projects as assigned
Assures that all customers receive quality service
Other tasks as assigned by the Recovery Manager, Shared Services Vice President or other AmTrust Senior Claims Management
Establishes and executes controls to assure that the quality of the work meets or exceeds standards
Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency
May recruit, hire and recommend or initiate promotions, transfers and disciplinary action
Manages personnel administration including employee evaluations and salary administration
Participate in the specialized training and handling of complex subrogation matters and projects requiring advanced subrogation knowledge and experience
Manages the development and training of subordinates, including monitoring and relaying information to the staff regarding changes in coverage and laws
Thorough understanding of laws, principles of coverage, liability and insurance industry in general
Analytical and human relations skills are critical
Leadership skills; ability to plan, organize, delegate and develop corporate human resources
Effective communication skills; ability to obtain information from others and deliver information to others orally and in written form
Ability to carry out detailed written and verbal instructions
Ability to work with little supervision and direction
Sound command of the English language
Ability to operate business technology
College degree or 8 years equivalent experience and skills required
Valid adjuster’s license in appropriate jurisdictions or ability to obtain such, if required by subordinate position duties
Very limited supervision required

O&t-recovery Manager Resume Examples & Samples

BS/BA degree or equivalent
Self-initiative and good problem solving skills
Strong sense of compliance awareness

BMW Recovery Manager Resume Examples & Samples

Drive the day to day operational performance of the Recovery team to achieve Recovery targets and drive productivity and efficiency improvements
Negotiate with customers and external agents to ensure optimal settlement values obtained with regard to customer circumstances
Monitor and support the cease action process, with consideration given to minimising write off values
Authorise goodwill to recovery customers in line with corporate guidelines
Manage and monitor the performance and attendance of the Recovery team
Co-ordinate and support the development, coaching and motivation of direct reports to enhance skills and knowledge
Proactively develop Recovery strategies with the Head of Collections & Recovery in line with portfolio performance, implementing and communicating change as appropriate
Contribute as a member of the Collections & Recovery management team to the ongoing development of the business debt management strategy and its implementation
Lead and control processes, operations and behaviour to ensure all activities remain compliant with standard procedures and regulatory requirements and ensuring the concept of 'Treating Customers Fairly’ is adhered to at all times
Drive process improvements within the department to maximise recoveries, mitigate losses and improve efficiencies
Work with the Collections & Recovery Performance Manager to develop further existing reporting and management information to maximise performance
Assess the impact on processes of legislative, regulatory and business change and design/implement appropriate solutions. Ensure any changes required are fully documented in appropriate procedure documents, and such documents reviewed for updates on a regular basis
Implement communication strategy for case hand off to the Recovery Litigation manager
Make escalated calls to customers and review complaints cases to ensure policy and process adhered to, and provide feedback on complaint QA to the advisors and Team coordinators
Maintain knowledge of vulnerable customer process and monitor vulnerable cases within the Recovery department to ensure a compliant and fair approach is taken
Manage and collate monthly performance data for the Recovery team to be distributed to other areas of the business. Highlight variances from norm and put in place action plans to improve
Strong understanding of current Legislation for UK, Scottish and Northern Irish markets manager able to understand team strengths and areas for development
High level of retail finance and/or vehicle finance industry knowledge and awareness
Highly developed interpersonal, team management and motivational skills
Established leadership qualities together with being a strong people developer and mentor
Strong negotiation skills and ability to work under pressure
Statistical and analytical skills
Experienced people, able to understand team strengths and their areas for further development

Recovery Manager Resume Examples & Samples

The role will operate in high pressure situations with tight timescales of recovery supporting tier 0 services critical to the bank
The jobholder will be expected to develop a cross-functional IT group to be highly performing in both reactive incident driven issues and proactive project work
Demonstrate a comprehensive understanding of the systems and service level requirements
Exhibit strong communication and interpersonal skills leading teams to recover stricken services whilst articulating with confidence the recovery plan to senior IT management
The role will require close working relationship with other support team leads across the globe
The jobholder is required to work closely with business, ITID and other support teams to
Ensure critical system service levels are met
Disruption to business services are minimized
The role involves working out of hours on call rota that will include weekends and Public Holidays
Experience in an Incident Management Role within IT
Strong interpersonal, influencing, communication and report writing skills, interacts appropriately with users of various technical skill levels, remains calm and courteous while working to resolve problems
Ability to adapt and understand new technologies
Strong technical competencies resulting from previous working experience at expert level within an IT operational or support environment
Strong fault finding/diagnostics/trouble-shooting skills
Proficient documentation skills; able to fully document operational requirements, proposed solutions, processes and data flows effectively
Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures
ITIL Certified (Expert Level Preferable), or prepared to achieve qualification
Experience of ALM tooling such as AppDynamics, New Relic, Splunk and JIRA
Knowledge of Mulesoft, Cloud Infrastructure and services (AWS, PCF), APIs, Jenkins, GitHUB, Sonar, Selenium

Asset Recovery Manager Resume Examples & Samples

Monitors collection processes within assigned territory to ensure adherence to Asset Recovery guidelines
Provides hardware and process support to field managers and their teams
Ensures every Representative works to maximize footprint and account utilization
Works with Logistics to ensure on time collections
Manages transportation costs according to the lowest cost carrier
Review transport and other open issues daily
Monitors all aspects of safety within their territory
Sits down with employees and develops a career plan
Tracks weekly collections
3 – 5 years related experience
Ability to work in a fast paced, high volume environment
2+ years CHEP experience
2 years’ experience managing a team
Must be able to communicate with all levels of an organization, both internal and external
Must have demonstrated success record of developing and leading cross-functional project teams that deliver cost savings
Must have demonstrated success in negotiating skills
Must be able to work independently and lead remote teams
Must be willing to travel extensively and at times on short notice