Manager, Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the manager, services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Goyette

Electa

Goyette

27119 Sigrid Ways

Philadelphia

+1 (555) 254 5503

27119 Sigrid Ways

Philadelphia

Phone

p +1 (555) 254 5503

Experience Experience

San Francisco, CA

Manager, Soft Services

San Francisco, CA

Waelchi-Zemlak

San Francisco, CA

Manager, Soft Services

Responsible for assisting in all areas defined as including supervising individuals, building staff, and vendors
Compliance: Ensure compliance to JLL/client sourcing and contracting policies and procedures
Supports the implementation and management of maintenance programs relating to the interior and exterior conditions and appearance of the facilities
In consultation and collaboration with the Director of Facilities, oversee the operation, staffing, performance and development of the Facility Management service delivery staff
Ensure client satisfaction with client Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity
Oversee the development and management of the expense budgets
Support the Director of Facilities in the implementation of short and long-term projects for the client

New York, NY

Manager, Employee Services

New York, NY

Koch-Breitenberg

New York, NY

Manager, Employee Services

Analyse various performance measures in order to manage team members performance
Work jointly with the support teams: Workforce Management, Training and Communications
Manage by being visible and present on the floor to answer questions
Work with Support Services Supervisors to support the day-to-day functions of their teams
Provide support for supervisors for all compliance related escalations for their clients
Provide strategic thought around process and implementations of programs from a compliance perspective
Create and maintain agent files

present

Philadelphia, PA

General Manager, Services Central Region

Philadelphia, PA

Howe Group

present

Philadelphia, PA

General Manager, Services Central Region

present

Driving development of account business/growth plans; Increasing customer satisfaction
Meeting externally billed services revenue commitments and engagement in offering deployment and sales readiness efforts
Developing a detailed business plan for the Central Commercial business; and
Partnering closely with other Enterprise Services Regions, Enterprise and Headquarter sales, delivery and operational teams
Demonstration of sound business judgment
Managing the Enterprise sales efforts including enterprise annuity business, sales processing, sales forecasting, penetration tracking and reporting and overall sales execution for their area of responsibility
Developing, coaching and maintaining a highly successful sales, delivery and support team of professionals that produces a healthy Microsoft Enterprise Services pipeline supported with through a highly effective sales, delivery and operational excellence construct

Education Education

Bachelor’s Degree in Flexibility

Harvard University

Bachelor’s Degree in Flexibility

Skills Skills

Excellent interpersonal skills
Strong verbal and written communication skills
Create strong morale and build team spirit. Train and coach team members for growth, efficiency and career succession
Implement training and learning programs ensuring adequate cover across the department at all times
Ensure employees understand our vision, as well as support and reinforce client focused behaviors that contribute to RBC IT&S goals
Provide focus and clarity in establishing individual goals, driving performance, supporting career development and regarding individual and team success
Positive impact through effective management of servicing processes and client issues
Ensure there is appropriate communications of vision, goals and objectives in order to support a common view and goal congruence within the department as a whole
Effectively communicate and develop performance evaluations and career plans, offering coaching
Risk Assessment & quantification methodologies

Create a Resume in Minutes

15 Manager, Services resume templates

Read our complete resume writing guides

Manager Athlete Services Resume Examples & Samples

Product creation knowledge (e.g. Materials, Components, Modifications, Technologies, Assembly)
Passion for sports in general and in depth knowledge of the responsible categories
Sport specific knowledge in athletic training
Knowledge in anatomy and biomechanics (e.g. functional assessment and profiling; sport-specific movements, wear pattern and injuries; treatment specification)
Excellent communication skill required
Outlook, Word, Powerpoint – advanced
Microsoft Excel – basics
Language
English – excellent
German - basics
Manage Business (Project & Processes)
Result orientation
Influencing others
Ability to work individually, with a high degree of flexibility
Min 3-5 years of relevant job experience
College degree or equivalent: Engineering science (e.g. Leather and shoe engineering, Sports research engineer, Sports Science) or Medical degree (e.g. Sports medicine specialist, Pedorthist)
Equivalent apprenticeship (e.g. orthopedic shoemaker, orthopaedic shoetechnician)

Manager, Archiving Services Resume Examples & Samples

Oversees Archiving Services department, ensuring fair allocation of work throughout department; checks orders are fulfilled by deadlines and advises on best ways to handle new workloads or processes
Liaises with foreign publishers and DC’s International Rights dept., giving status reports on international orders. Oversees fulfillment of international materials requests
Interacts with various DC departments/divisions; oversees the fulfillment of their domestic and digital materials requests
Acts as technical liaison by assisting foreign and domestic clients with desktop publishing program conversations and compatibility issues
Monitors in house multiple servers, working with Tech Ops and MIS depts. to ensure capacity is kept to manageable levels
Oversees order matrices for film and discs being processed and ingested into MARS system and reconcile billing against work performed. Spot check previous uploads for problems. Assist with troubleshooting hard-to-locate material
Ensures all weekly printed book consignments are unpacked and filed in the Archive book library
Oversees all historic and current databases of film and digital files

Manager Philanthropic Services Resume Examples & Samples

Three to five years proven philanthropy administration experience, or equivalent experience
Three to five years governance, compliance or risk experience
Strong problem-solving, lateral thinking, communications, project management, planning, organizational, and interpersonal skills
Ability to deal with personnel at all levels, exercise discretion on confidential matters and work independently
Knowledge of governance, risk and controls
Minimum of a Bachelor’s degree in business, related field or equivalent experience; Master’s degree preferred
Ability to lead and motivate teams and work independently in a results oriented fashion
Proficiency with personal computers as well as pertinent mainframe systems and software packages including development of executive presentations
Project Management experience required

Manager of Ancillary Services Resume Examples & Samples

5+ years of healthcare experience with 3+ years in ancillary services vendor management
BS in related field
Managerial skills

Manager, Event Services Resume Examples & Samples

Develop concepts and budgets for special events and game entertainment
Manage the operations, rehearsals and execution of events and entertainment in compliance with expectations of event owners, production, and Barclays Center management
Hire, train and manage event staff and vendors and any entertainment staffing
Work with internal and external entities to manage and broadcast event production
Anticipate production, logistical and operational problems and appropriate solutions
Compile and communicate all event requirements to various departments at Barclays Center. Direct and delegate necessary responsibilities within the venue’s departments
Manage, maintain and organize event binders and files, which include all pertinent information and post events for Barclays Center events
Ability to access and accurately input information using a moderately complex computer system
Must be extremely organized and detail oriented, resourceful, quick learner and able to handle multiple projects simultaneously
Proficient in C.A.D. software
Exceptional guest and client service capabilities

Manager, Installation Services Resume Examples & Samples

Leadership experience
Expert Pension/Defined Contribution experience in client relationship management, installation, compliance, and contract administration
Demonstrated supervisory or team leadership experience
Ability to work in a team environment and influence internal partners
Positive influence by example and contributions to teams

Manager.advanced Services Resume Examples & Samples

Supervises the activities of a team with responsibility for results in terms of customer satisfaction and delivery assurance
Manages overall operations for a region or customer segment, including resource allocation, contract negotiation and customer issue resolution
Works with little or no direction and is mindful of organizational goals and objectives
Independently identifies complex issues and resolves complex problems that impact strategic direction
May act as a SPOC (single point of contact) for AS delivery in certain customer accounts
Typically requires BSCS or BSEE or equivalent plus 8-10 years-related experience
Experience in customer support, knowledge of inter-networking technologies and the competitive marketplace
Should possess 2+ years-prior management experience or high performance rating looking for a management challenge
Complete understanding of and experience in leading a team in applying all elements of Technical Consulting
Excellent working relationships with other customer service organizations within Cisco and with appropriate business units

Manager, Advanced Services Resume Examples & Samples

Service Provider experience
Attract and hire exceptional talent, aligned to Cisco's culture and business
Define responsibilities and expectations of each engineer or manager on the team. Solicit, document, and provide balanced feedback on their performance, addressing opportunities for development and growth
Recognize and reward outstanding and exceptional performance. Partner with engineers and managers to develop actionable plans to support career goals, including the development of technical, communication, people and leadership skills
Hold quarterly career development meetings and monthly performance reviews with direct employees. Promote internal and external career opportunities to the team to support employee growth, development and business opportunities
Build and develop a high performing globally aligned team
Develop and execute on a team and/or global technology strategy that supports the organization's goals and objectives

Manager Advanced Services Resume Examples & Samples

Supervises the activities of a team of engineers or project managers with responsibility for results in terms of customer satisfaction and delivery assurance
Manages overall operations for a region or customer segment, including resource allocation, customer issue resolution
Manages and directs the planning, implementation and management of networking projects, WAN audits, LAN Assessment and Consulting and/or Customized services
Assumes leadership role in CA or cross-functional teams to drive service delivery and/or product improvements
Represents AS in EBC's
Participates in major cross-functional projects affecting Cisco business, product, or service leadership
Should possess 2+ years-prior management experience
Thorough understanding of networking technology and strong technical knowledge of company products
Ability to formulate and deliver complex presentations throughout Cisco and to customer technical departments
Demonstrated industry awareness

Cardholder Services Complaints Manager Resume Examples & Samples

Respond to Cardholder Complaints, interfacing with both Legal and Compliance as well as the business to provide a personalized, appropriate and timely response
Maintain meticulous records that can be available on short notice to regulators or the business
Report on past trends and recent performance of the teams and on cardholder behavior
Act on those trends by presenting action plans to improve processes and procedure in order to increase productivity
Meet with regulators as necessary in regards to Cardholder complaints or Servicing procedures and practices
Improves customer service quality results by studying, evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
Coach both the Senior Vendor Supervisor(s) and Internal Analysts in handling escalated inquires, such as those of customers with complicated issues or a less than amazing customer experience
Conduct as needed live or historical call center listening, prepared to answer questions and explain regulatory or departmental policies
Other such responsibilities as delegated by Manager
Perform a monthly review with Product and Compliance, of all of the Complaints and the Records associated with them
3-5 years of business or banking related experience
Proven success as a leader and owner within a team
Familiarity with prepaid , debit and credit card products is preferred
Previous client facing experience is required
Previous experience working with Legal, Compliance and Regulators a major plus
Listen, understand, and respond
Write clearly and concisely
Be extremely effective with time management
Drive a process, work independently to determine appropriate solutions
Gain technical skills
Solve problems, document solutions
Detail-oriented and methodical are very important to have a highly organized catalog of complaints that can be used for analysis, trending, etc
Ability to work effectively in fast paced environment while juggling multiple priorities
Ability to work well in a team environment and develop good relationships
Demonstrated ability to multi-task complex business issues
Person must be highly organized, as frequent followup is unfortunately a key to success in this position
Be responsible with a results oriented mind set
Ability to work with clients, customers and team members in a professional, business-like manner
Ability to clearly and effectively communicate processes and procedures via email and phone
Be focused on process improvements and efficiencies and be able to communicate best practices to clients and team mates
Ability to handle difficult conversations, resolve escalations as needed

Manager, Event Services Resume Examples & Samples

Four year college degree in related field required
At least two years of experience in event services or event operations
Proficient in AutoCAD drawing software
Previous experience at a high-profile sports/theatre/entertainment venue strongly required
Ability to consistently prioritize projects, meetings and fast-changing schedules while remaining productive and professional
Enterprising and self-starter with the ability to work with minimal supervision
Team oriented with health and positive attitude
Ability to handle highly sensitive and confidential information
Ability to work evenings and weekends and/or holidays & overtime as required
Must be proficient with Microsoft Word, Excel and Outlook

Manager, California IT Services Resume Examples & Samples

Serves as primary support for all IT-related issues at the Distribution Center
Configures switches, RF devices and access points
Manage PC imaging and upgrades, new hardware/software deployments, workstations, and printer setup\implementation
Minimum 2 - 5 years of experience with configuration, deployment, and management of mobile computers. Motorola\Zebra
Hands on knowledge of implementation and configuration of routers, switches, hubs, firewalls, and cabling in a large network environment is helpful
Works closely and communicates often with the corporate office to establish and execute IT strategy for the CA distribution center
Manage 3rd party resources to execute day to day activities such as new hires, office moves cable drops, etc
Minimum 5 years of experience in supporting a large Distribution Center
Working knowledge of networking (LAN\WAN\WLAN) and related hardware. Cisco routers, Switches and RF technologies
Project Management and System Integration skills
Leadership and customer service skills essential
Reliable transportation for local travel to all warehouse locations required

Manager, Messaging Services Resume Examples & Samples

Previous experience managing team
2+ years Operational Support experience / exposure and current with technology trends
Experience with technology infrastructure implementations and migrations
Solid understanding of computing platforms and operating systems
Solid understanding of computer networking
High level understanding of application architecture, shared services, interfaces and database systems
Knowledge of IT Standards, Methodologies
Talent Management process (recruitment/selection, performance management, development/coaching, reward/ recognition)
LI-TS2

Manager, Psychometric Services Resume Examples & Samples

40-45% Staff Supervision and Operational Management – Provide support to the psychometric services team and serve as a cross-department liaison for other functional departments
Serve as the first escalation point for psychometric services staff and measurement or scoring issues
Conduct yearly performance reviews and one-on-one meetings as needed with team members
Ensure all client schedules are being met
Plan capacity and workload across psychometricians and prepare for burst capacity needs
Foster positive working relationships with clients
Proposal review and new project cost estimation as needed
Work with management to establish goals for psychometric services team that contribute to the betterment of the Testing Services team and Pearson VUE overall
40-45% Psychometric Services – Exam Development: Work with project team to develop plans and test designs (including mode of administration, test specifications, and pretest strategy) that ensure examination services comply with industry standards for security, validity, reliability, fairness and defensibility. Maintain project plans as appropriate
Scoring: Identify and/or develop the way each test is scored
Test and Item Analysis: Analyze test and item-level results using appropriate methods; Equating, linking & scaling of tests; DIF analysis
Quality Control: Ensure accuracy of tests and test analysis
Item bank maintenance: Work with content development to ensure that item pools meet the needs of the program
Technical Documentation: Produce technical documentation related to item, test and program performance including tables and figures related to program performance. Interpret, summarize and make recommendations based on analysis and data
10-15% Research – Research: Identify research components of customer programs. Develop research proposals; design and implement research projecPresentation and Publication: Present theoretical and/or application papers at major conferences. Submit theoretical and/or application papers for publication
Education and Experience: *
Masters Degree or PhD in Psychometrics, I/O Psychology , Quantitative Psychology, Educational Psychology or related field
3 – 5 years experience in applied test development, including the construction, processing, analysis, and reporting of large-scale examinations
Experience in test theory (IRT and Classical)
Ability to supervise and motivate staff
Ability to handle multiple tasks and deadlines
Demonstrated ability to thrive in a demanding, goal-oriented environment
Strong organizational and project management abilities
Ability to manage ambiguity effectively
Flexible attitude and open to changes
Effective decision-making skills
Knowledgeable of computer-based test construction and development
Ability to summarize complex technical information and communicate it to a variety of audiences
Facility with statistical software packages

Manager of Investor Services Resume Examples & Samples

Management of Investor Services function (preferably Hedge Fund experience)
4+ years of Investor Services experience
Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure
A willingness to take ownership of problems
The ability to identify beneficial changes in procedures and technologies
Excellent skills in Excel, Word and Access
Proactive and able to work independently and as part of a team
Knowledge of AML requirements under US and offshore legislation

Manager, Computing Services Resume Examples & Samples

Act as primary liaison with 3rd party vendor responsible for the delivery of assigned engineering requirements
Oversee list of approved hardware and software supported globally and ensure all regions are advised of changes, such as application availability and hardware generational roadmaps
Manage team of engineers responsible for the operational tasks and support of SCCM\Casper, client engineering, imaging and application integration functions
Manage simultaneous initiatives/projects with varying complexity; allocate resources appropriately to ensure milestone requirements are met
Partner with management, business and IT teams to help guide the flow of functional processes, and suggest/implement process improvement where deficient
Manage ticket queue for the team and delegate tasks as needed; act as point person for issues within the functional team and facilitate escalations accordingly
Work with engineering teams to establish a stable SCCM\Casper environment, with focus also set on the upgrade/enhancement of the product version, functional practices, and hardware infrastructure
Weekly status updates to management team, which includes projects, outstanding/resolved tickets and escalation of issues
Conducts effective mid-year and annual performance evaluations and mentors engineers through formal and informal channels
Assist management with instituting a cross-training module within the group
3-5 year’s experience managing both internal direct reports and external vendors
Strong knowledge of the following technologies - SCCM, Casper, all supported Windows/Mac operating systems
Strong understanding of the following practices and concepts – application integration and deployment, desktop imaging and deployment, LAN/WAN technology, Active Directory, change control
Strong documenting experience and ability to train end users and fellow tech support resources
Experience with Remote Administration tools and remote (telephone) support; must be a team player and have the ability to interact with clients through both verbal and written communication

Services Client Manager Resume Examples & Samples

4 ) Take the role of IS virtual leader in assigned territory, personal leadership potential is the key for success
At least 10 years experience in Solution Sales
Chinese traditional: Fluent

Investor Services Latam Profitability Manager Resume Examples & Samples

The goal is to ensure consistency and adherence to the Global Profitability Model and implementing it across the network. The Product Manager will work directly with Investors Local Heads, Investors Regional and Global Management, and Regional/Local Sales personnel
Responsible for monitoring all financial, product, risk & control, HR and operations metrics
The position will include building and maintaining business models and financial analyses related to client revenues and market pricing/costing
Introduce the development of new features, functions to support the profitability model and the overall Latin America Investors franchise
2-3 + years experience working in a financial institution
Regulatory, risk and/or compliance a plus
Strong spreadsheet modeling skills
Demonstrated thought leadership
Ability to multi-task, manage and coordinate multiple work streams
Spanish desirable

Manager, Affiliate Services, IT Resume Examples & Samples

Relate to the needs of our customers and speak their language to support business objectives
Plan and coordinate all needs in order to fulfill distribution of VIMN Americas properties to third parties for broadcast or non-linear distribution of broadcast channels
Responsible for planning broadcast projects in collaboration with Viacom internal broadcast center and Teleport facility resources
Design, Plan, and Implement procedures for dealing with IRD’s(“decoders”) issues, orders, and inventory for the division
Research, recommend, purchase and maintain, broadcast and distribution equipment including playout technology, compression technology, conditional access, and other related technologies as required to deliver planned services
Plan and address strategic broadcast technology and monitoring needs for all VIMN Americas internal offices
Act as a contributing member of divisional or global teams in charge of setting standards and implementation of linear and non-linear technology
Participate in planning, organization and coordination of transponders and satellite transitions. This includes all the software upgrades to the IRDs
Supervise personnel in charge of providing 24/7 – on call technical support to all the Cable operators and DTH systems on any decoder issues. This includes: authorization and de-authorization of IRD’s, IRD’s purchase procedures, troubleshooting, replacements and the follow-up of each situation
Work closely with the Affiliate Sales and finance Departments and supervise the authorization and de-authorization of IRD’s
Oversee the update of the Customer Data Bases. Act as a technical consultant on all technical matters relating to satellite communications and new technologies
Manage all technical issues, including repairs, maintenance and purchases related to in-house broadcast systems. This includes: satellite receiving dishes, cabling, Video over IP technology and integration
Manage data/video link between the VIMN Americas. Miami and the transmission center. Troubleshoot and repair of technical equipment for that link
Budget Control of own dept., Capital Expense, and Maintenance Agreements with outside vendors. This position supervises all VIMN Americas Affiliate Engineering and customer services
Must speak/read/write Brazilian Portuguese, LatAm Spanish and English both conversationally and in technical context in support of functional role
Technical experience with satellite decoders/satellite technology
Typical candidate will possess 6+ years of relevant experience and BA/BS degree or equivalent. Advanced degree highly desirable
Calm under pleasure

Manager, Investor Services Resume Examples & Samples

Proficient with Microsoft Office software including Word, Excel, and Outlook
Understanding of various methods for the calculation of incentive and management fees
Minimum of 5 years of investor servicing experience in a Hedge Fund, Hedge Fund Administrator, Mutual Fund or other financial institution required
Minimum of 1 to 2 years of experience in a supervisory role required
Partnership allocation experience along with knowledge of management and incentive fees calculations required
Equivalent education and experience will be considered

Manager, Trustee Services Resume Examples & Samples

Work with counter-parties and internal department to intake new business
Liaison and review all trust deeds and service agreements
Assist trustee director to provide trustee service to retirement clients
Monitor service quality delivered by external service providers
Perform investment compliance review and monitoring over MPF funds and ORSO schemes
Develop, maintain and secure relationships with clients, business partners and market players; nurture these relationships through a proactive consultative approach
Perform new business development support
Back up of the business manager

Manager, Advanced Services Resume Examples & Samples

Support Sales Engineering on capabilities and customer requirements
Pre contract design, costing, and Bill of Materials
Vendor and Equipment selection
Equipment Logical configurations
Post contract tiered support for implementation teams
Post install tiered support for service teams
BSEE, BSCS or equivalent technical degree or equivalent work experience with various Cable and Telecommunication technologies
Previous Management or supervisor responsibilities
1) Experience with various technologies used in Cable , Fiber, and Wireless based applications
2) Experienced with Routers, Switches, Media Converters, and Optics
4) Experience with MPLS, VLAN, VLAN Tagging, and BGP applications
6) Experience with TDM/SONET based networks/applications a plus
5) Good customer interaction skills required
7) Will require a very meticulous individual that enjoys the details and drives standards
8) Solid communication skills need to support sales channel

Manager Tailoring Special Services Resume Examples & Samples

Performs all custom fittings for personal appearances, premieres, awards and special events with celebrities and industry VIP’s at the direction of Creative Directors and SVP of Public Relations
All tailoring, refitting and restructuring of garments related to the above for men’s and women’s garments
Responsible for updating SVP of PR of the status of all work in progress and completions
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles
Assist men’s and women’s Creative Directors in making special one-off garments for celebrities, VIP’s
Must be proficient and have the ability to work with luxury and innovative fabrics and leathers including, hand-beading, and embroidery
Excellent knowledge and control of hand and machine sewing
Strong computer skills, including Photoshop & Illustrator
Patternmaking knowledge preferred
Ability to function effectively in a fast paced work environment
Ability to work autonomously, self- motivated with strong organizational skills

Manager, Collateral Verification Services Resume Examples & Samples

Demonstrated leadership (including cross-functionally)
Ability to approach business challenges from multiple points of view (i.e. audit, account management, credit risk, corporate philosophy)
Effectively balance multiple priorities and tasks in a matrix environment
Familiarity with productivity technology in both a mobile and office environment
Proven experience in process improvement initiatives as they relate to productivity and customer satisfaction

Manager, Emerging Services Resume Examples & Samples

Serve as a thought partner to our Operation counterparts in Product, Engineering, Analytics and Policy Management
Provide program or project management support for major platform, product, and tool driven change initiatives
Demonstrate focus on driving desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines
Responsible for end to end exception handling and escalation management across emerging business areas
Provide management guidance on organizational effectiveness, change management and conflict resolution, as well as provide expertise in the following areas: career planning, performance management, coaching and data analysis

Manager, Bulding Services Resume Examples & Samples

Preferred 7 years supervision and team management experience, demonstrable Custodial and "Best Practices" Cleaning Technique experience
Demonstrated experience recruiting and hiring an effective team is must
Experience working with a registration or maintenance database
Proficiency on the computer in Microsoft Outlook, Excel, and Word is a must
Strong communications and organizational skills
Demonstrated experience initiating and maintaining positive customer relations
Achievement of high quality standards and reliability of the cleaning and maintenance of building operations
Performance appraisals for all staff are performed on time, with actions to correct performance not in line with job requirements, standards and expectations
Ensure that the association has appropriate life safety systems in place, and there is compliance with all current safety and risk management procedures, during each Fiscal Year, participate in the development and updating of a formal Disaster Recovery program for McGaw buildings
Develop a process and team that can respond in an appropriate and timely manner to requests for repairs and emergency situations
Improved customer service ratings relating to responsiveness and reliability of the Building Services department from the internal Y staff
Focus on development of an effective maintenance team of staff and volunteers
Ensure that we have a safe and well maintained building
Building security ratings improve in resident satisfaction survey
Responsible for member satisfaction in the area of cleanliness and security, goal is to improve building maintenance and cleanliness ratings member satisfaction survey
Participate in Building and Capital Committees as the staff expert and representative and technical and reliable team member as needed

Manager, Premium Services Resume Examples & Samples

Support the event setup and settlement processes for Platinum Tickets on Ticketmaster’s Host system
Work with event support staff, venue box offices, and clients to ensure all details of event setup are in place for success from onsale through settlement
Liaison with clients about sales updates, new features and other pertinent information
Run reports as needed and identify sales trends, anomalies, and other actionable data points
Implement pricing decisions and grow to understand pricing challenges and strategies
Drive marketing for Ticketmaster VIP via shell events, email campaigns, web spotlights, etc
Partner with internal teams to build email campaigns – writing copy, targeting markets, and implementing best practices
Work with customer service to troubleshoot issues for VIP buyers
Ensure smooth operations and timely delivery of reports for VIP Company partners
Run fulfillment reports
Own the upkeep of major marketing modules for Ticketmaster’s Premium page
Work with cross-functional groups, including, but not limited to, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute adh-hoc projects within the constraints of tight, and often fluid, time deadlines
Self-starter, with a bias toward action and execution
Passion for music and sports
Must be able to think through, evaluate and solve problems logically and efficiently
Must have exceptional organizational skills and meticulous attention to detail
Must be motivated with a positive, “Everything is possible” attitude
Must be a proactive problem solver, instilled with a sense of urgency for projects large and small
Good interpersonal skills, and ability to work effectively with a range of people and personalities
Data analysis experience a plus
Demonstrated ability to be flexible and juggle changing responsibilities and priorities
Strong preference for ticketing experience, in particular with respect to knowledge about ticketing systems such as Ticketmaster’s Host

Fiduciary Services Head General Manager Resume Examples & Samples

Experience in Banking, Legal and Commercial related areas
Extensive knowledge of trust law, company law and administrative practice
Proven track record of people management
A good knowledge of banking products and investment instruments and how they are used in the overall management and administration of wealth
A basic understanding and knowledge of company and trust law and their use in succession planning
A sound understanding and knowledge of accounting concepts and their applications
Easily reads, understands and analyses trust and corporate documentation
Ability to determine appropriate course of action of usual transactions, occurrences and events in accordance with general legal and administrative requirements
Proactively identifies and anticipates risks occurring in the day to day administration
Ability to analyse and evaluate investment summaries, accounting statements, banking and banking products related
Above average ability to communicate (verbal and written English) in a concise and coherent manner with attorneys, clients and Private Banker, etc. addressing or conveying issues, challenges, opportunities arising in the ordinary course of business
Ability to influence and inspire others to achieve goals
Ability to interact, cooperate and resolve issues with team members, Private Banker and clients
Proven experience of managing small teams/units within a department
Ability to influence and inspire others to achieve goals and effect change management
A degree or professional qualification from a recognized university or college in Law, Business, Accounting or related background
STEP/ICSA qualification desirable
Significant experience working primarily in the Trust area where he/she has held a managerial or supervisory function
Above average written and verbal English. Other languages in either Spanish, Portuguese will be added value

Manager, Lending Services Resume Examples & Samples

Banking or Financial services industry experience coupled with broad knowledge of banking products
Significant Agribusiness experience
Strong credit analysis skills and proven sound credit judgement
Extensive experience in a client facing role
Highly developed negotiation and influencing skills

Manager, Move Services Resume Examples & Samples

Develop and document furniture policies and procedures for requesting furniture, purchasing of furniture inventory, and management of existing warehouse inventory stock
Proactively source new ideas and current furniture trends; develop vendor options and network partners with Sourcing and Procurement and Corporate Real Estate Design teams; benchmark other companies through networking
Partner with the WDC Safety and Risk Management departments to document ergonomic requests and procedures, develop reporting analysis against trends and issues
Manage the “float table” initiative for the three campus locations; work with vendors in maintaining standard sit/stand table inventories
Proactively manage purchases for furniture inventory/stock to ensure compliance per company established accounting procedures and department approval policies
Manage contract, daily activity, and invoicing for outsourced move service vendor for the Glendale campus
Oversee and manage 6904 Tujunga furniture warehouse operation including appearance of building, stock inventory levels, sale cage disposal, chair repairs, float table inventory, and safety compliance; utilize Windfall system for inventory tracking of all assets
Manage as a direct report, the Foreman of Move Services to ensure the day-to-day operation is running smoothly and the team is performing efficiently, safely and successfully
Proactively monitor Move Service team performance including oversight of process and protocols for moves and daily operation, mentoring of technical accuracy and encouragement to work safely
Create and implement a clear vision for the department to elevate current service and productivity to the next level emphasizing customer service with internal trades and teams as well as with external customers
Manage as direct reports, the move coordination team to mentor and support their day-to-day accountabilities for all moves large or small as well as oversight for the float table initiative that they participate in fully
Creatively manage department processes and identify opportunities to change existing procedures to seek new avenues and/or technology to increase overall efficiencies benchmarking and monitoring trends
Ensure all negotiated contracts are managed and maintained, develop and strengthen working partnership with Sourcing and Project Controls teams
Partner with the WDC Safety department to adhere to training requirements and options for the team including regular meetings and discussion of such; actively participate in all Facility Service and Support safety initiatives
Coach, motivate and counsel team to elevate service through day-to-day direction; provide disciplinary action as needed
Interface with HR and Labor Relations to develop strong rapport regarding Local 724 issues; maintain hands-on approach with internal team on Studio campus as well as with outsourced vendor for Glendale campus
Proactively participate and manage as appropriate all detail regarding RFP design for large scale moves and in supervision of outside vendors; partner with project managers as required to assist with moves that are project related and funded
Develop and maintain department documentation to include process for all areas including furniture, warehousing, and move ; develop SOP documentation for all areas
Develop and maintain strong working relationships with key business unit facility contacts as well as outside vendors specific to move and furniture requests
Communicate and share best practices with facilities counterparts and peers
Participate in all other duties that may be assigned
Proven customer service affinity; proven interpersonal skills to assure successful interaction with peers, staff and team members, internal and external partners
Experience in furniture systems preferred
Experience in move services preferred, knowledge of small and large relocations, on and off campus setting
Prior experience with union labor force preferred
Proven proactive problem-solving skills
Proven judgment and patience in challenging situations
Detail oriented individual; ability to retain information
Proficient in Microsoft Outlook, Word, Excel; experience with SAP, Windfall and Microsoft Project a plus

Manager, Custody Services Resume Examples & Samples

Point of contact for servicing our clients and interacting with the market and other providers
Managing three separate teams; Crest, Unit Trusts and Physical certificates
Understanding of complex and unique Custody related processing
Provide support to team, other Transaction Management managers and senior management
Review all errors and increase controls where possible
Global understanding of customer expectations and satisfactions levels
Audit coordination and follow up
Review processes on a regular basis to look at making them more efficient and improve accuracy
Ensure adherence to all regulatory standards including Cass Regulations including monitoring changes, identifying business impacts. Also act as Cass Champion
Escalate & document recurring issues to Oversight Team in charge of monitoring of “Purple” functions – and to “Purple” layer Management Team
Work closely with other Geographical locations to enhance the Global Operation Model within RBC I&TS
Represent Transaction Management group in Sales pitches, client meetings etc, contribute to RFP/Due Diligence questionnaires
Ensure all procedures/Checklists/EUCs have been reviewed, updated and signed off in accordance with policies
Assist in BCP ( Business Contingency Planning)
Assist, co-ordinate & execute business projects that impact Transaction Management
Implement training and learning programs ensuring adequate cover across the department at all times
Effectively communicate and develop performance evaluations and career plans, offering coaching
Create strong morale and build team spirit. Train and coach team members for growth, efficiency and career succession
Ensure there is appropriate communications of vision, goals and objectives in order to support a common view and goal congruence within the department as a whole
Ensure employees understand our vision, as well as support and reinforce client focused behaviors that contribute to RBC IT&S goals
Provide focus and clarity in establishing individual goals, driving performance, supporting career development and regarding individual and team success
Risk Assessment & quantification methodologies
Understanding of investment industry and client requirement
Liaison between stakeholders involved
Solid and experienced knowledge of Crest, Unit Trust, Hedge Funds and Physical securities
Solid understanding of Risk Management & Compliance requirements relating to KYC & AML
Pertinent industry & regulatory/compliance requirements
Knowledge of systems and processes used by RBC Investor & Treasury Services
Appropriate languages competencies
Industry related qualifications
Client service experience
Industry experience of working in Custody
Proven track record in leading initiatives, managing cross-functional relationships
Investor & Treasury service operations experience
LI-MM2

Manager, Soft Services Resume Examples & Samples

Responsible for assisting in all areas defined as including supervising individuals, building staff, and vendors
Primary responsibilities include ensuring client facilities, equipment, office and specialty buildings and systems are maintained, cleaned, repaired and serviced in accordance with client standards and requirements
Supports day-to-day operations of the campus including building façade cleaning and other specialty cleaning, metal/stone/wood refinishing/cleaning/maintenance stone, pest control, holiday décor and landscape. Individual helps to ensure these are carried out in a manner consistent with JLL policies and client directives. This includes assisting with the management of contracts and vendors
Supports the implementation and management of maintenance programs relating to the interior and exterior conditions and appearance of the facilities
In consultation and collaboration with the Director of Facilities, oversee the operation, staffing, performance and development of the Facility Management service delivery staff
Oversee the development and management of the expense budgets
Support the Director of Facilities in the implementation of short and long-term projects for the client
Develop and implement the annual management plan; accomplish key performance indicators as identified by client
Share best practices with the assigned owner of best practices for Jones Lang LaSalle Facilities Management
Oversee the development and manage the detailed, annual operating budgets
Assist with the development and implement the safety management plan for the facilities in accordance with client requirements
Develop and implement innovative programs, processes and producers that reduce short and long term operating costs and increase productivity. Working closely with the Facility Management team, and the client
Lead discussions with each vendor or supplier regarding goal setting, safety performance criteria, and operational performance reviews
Provide the lead role to monitor customer satisfaction
Working knowledge and experience in financial accounting, budgeting and reporting in a facilities management environments
Strong interpersonal and supervisory skills
Experience in matrix management organization desirable
Strong literacy in MS Word, Excel, Power Point, Visio & Outlook
Certified Facility Manager CFM and/or RPA candidate preferred but not required

Manager, Soft Services Resume Examples & Samples

Customer Focus : A true innovator and genuine service oriented individual that is able to provide continued monitoring of established quality procedures, resolve internal quality issues and customer complaints concerning product and or service dissatisfaction
Communication: Directly interface, on a verbal and written level, with client senior management, vendors, and throughout all levels of the organization
Compliance: Stay current with all codes, comply with specifications, and ensure standards are met. Provide direct supervision of Quality Assurance to include training, assigning tasks, performance appraisals, and monitor procedures to ensure the processes are completed in an efficient and safe manner, within the scope of company policies and procedures, and in compliance with all federal and state regulations
Inspections: Conducts planned inspections of the sites to check the level of service provided by the service providers. These inspections should serve as an assurance of quality on the perception of service as indicated by the surveys received from the users and the contractor
Provides leadership and direction to advance service quality and enhance the client partnership. Is dedicated to continuously improving operations and influencing the behavior of all employees in the direction of superior and exemplary customer service
Supplier Performance Management: Delivers high quality, creative, and cost-effective solutions that delights the client. Closely monitors work requests communicated by JLL, the client and vendors. Dramatically raise the bar in vendor quality and service while reducing overall costs
This position requires a bachelor’s degree, in addition to a broad range of business experience acquired through previous work experience in managing food and / or mail services
Excellent PC skills, proficient in all MS applications, in particular Excel, Word, PowerPoint, Visio

Manager, Soft Services Resume Examples & Samples

Sourcing: Access and build annual sourcing initiatives that provide detailed service commodity strategies that identify objectives, leveraging spend (in association with both Schwab and JLL commodity strategies and milestone timelines
Customer Focus: Closely participate in and with the client and JLL and Property Management teams to drive immediate and sustained benefits to the client
Responsible for communication, coordination and implementation of local and regional sourcing initiatives and contract negotiations to suppliers and Schwab operations team
Compliance: Ensure compliance to JLL/client sourcing and contracting policies and procedures
Must have a minimum of 5 years contract management experience
CPSM preferred

Category Manager Services Indirect Resume Examples & Samples

Developing a strategy for supplier development across all countries in EMEA region
Working closely with senior leaders for each function on managing current suppliers and developing a new supplier base
Building long-term relationships with existing and new suppliers
Responsible for defining and documenting an Approved Supplier list in collaboration with relevant parts of the business
Leading the supplier market analyst
Establishing and leading regional supplier selection teams
Leading supplier selection process and supplier negotiation
Finalising supplier agreements and service level agreements in line with internal and external regulations
Managing existing suppliers for assigned categories in order to develop relationships and ensure savings
Continuously reviewing performance and improving processes and service delivery whilst taking into account a positive impact on annual commodity spend
University degree or equivalent qualification, a postgraduate specialisation in supply chain/ procurement would be advantageous
Strong knowledge of professional services categories within a large, international organisation
Understanding of service level agreements and performance indicators
Experience of strategic sourcing and management of suppliers
Exceptional relationship building skills at the senior level
Strong negotiation, communication and supplier management skills
Business acumen and capability to introduce and manage change
Capable of engaging with management and external suppliers internationally
Experience in managing continuous improvement initiatives

Manager, Value Added Services Resume Examples & Samples

Executing on all necessary deliverables of the Profiles, Symphony, and Medication Therapy Management teams
Helping the management team design and development new programs that drive clinical value by collaborating with payors and pharmaceutical companies
Full accountability of day-to-day management and support of the Profiles, Symphony, and Medication Therapy Management Teams, consisting of roughly 40 total pharmacy teammates
Provide general leadership, vision, and direction to direct reports including two supervisors, and certain pharmacists, and pharmacy technicians
Implement strategic initiatives in a systematic and organized manner, including full accountability for managing project schedules/timelines, deliverables, and budgets to deliver on either contractual obligations or continuous improvement efforts
Independently identify process improvement opportunities that help drive better team performance, propose and implement change based on thorough analysis and planning. Understand which processes need to be systemized, and make recommendations for management consideration
Provide analytical support to Director and Product Manager/Supervisors on data analytics, on an as-needed basis to support decision making and strategy development
Identify and maintain key performance indicators such as teammate productivity, quality audits, and departmental service levels for all teams. Coach and mentor, when appropriate
Develop and implement Standard Operating Procedures (SOPs) and ‘decision-trees’ to ‘enhance quality and provide a more consistent service offering
Direct the work of the team through proposing creative solutions to workflow and designing effective staffing plans
Manage team budget dollars by reviewing labor reports and monthly budget reports and make staffing adjustments, as required
Develop and conduct educational programs to keep teammates up-to-date on DaVita policies, new laws and regulations impacting work, and other information necessary to maintain teammates’ knowledge of department processes
Create and maintain positive relationships with the DaVita Rx Pharmacy Regional Operational Directors, Managers, and Pharmacy Teammates
Attend team meetings, phone conferences, patient care conferences, and training as needed
Understand and follow DaVita Rx employee policies and procedures and maintain absolute compliance with Medicare, Medicaid, and Pharmacy to all applicable regulations via a thorough practice of documentation and organizational skills
Understand basic wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment
Maintain and communicate facility emergency management programs and ability to act swiftly and confidently in an emergency
Travel required: up to 5%, sometimes on short notice
Bachelors Degree is required, MBA (or Masters Degree in related area of study) very strongly preferred
Minimum of 4 years relevant work experience, and at least 2 years managing/leading/building high-performing teams
Experience in strategy, operations, or project management is strongly preferred
Previous background as a data/financial analyst, or project manager - a plus
Advanced computer skills and proficiency in MS Excel and PowerPoint required
Basic/Intermediate Microsoft Access skills is highly preferred

Category Manager, Services Resume Examples & Samples

Establish category sourcing strategies, lead cross-functional strategic sourcing teams, negotiate with suppliers and execute contracts to optimize Amazon’s competitive position
Identify, achieve and report on savings and value targets for category sourcing activities
Completed Bachelor’s Degree in Supply Chain Management, Business Administration, Engineering, IT, or related field, OR 2+ years of Amazon experience
5+ years of experience in a sourcing or supply chain management or equivalent role
2+ years of team leadership experience
High level of contract knowledge
Proficient in Oracle, MS tool suite and ability to learn proprietary systems

General Manager, Services Central Region Resume Examples & Samples

Driving development of account business/growth plans; Increasing customer satisfaction
Meeting externally billed services revenue commitments and engagement in offering deployment and sales readiness efforts
Partnering closely with other Enterprise Services Regions, Enterprise and Headquarter sales, delivery and operational teams
Managing the Enterprise sales efforts including enterprise annuity business, sales processing, sales forecasting, penetration tracking and reporting and overall sales execution for their area of responsibility
Executing sound operational excellence including invoicing, tool management, business analytics and a variety of rhythms of the business that enable business operational effectiveness and efficiencies
Developing a detailed business plan for the Central Commercial business; and
Developing an understanding of the Central Commercial customer business objectives to ensure the delivery of quality services engagements, and to continuously benchmark and evolve the business over time driving interaction with customers at all levels of the organization
Services quota/plan and Rhythm of the Business Scorecard metrics
Effective use of empowerment
Demonstration of sound business judgment
Positive feedback or scores/ratings on Manager Feedback and WHI (Workgroup Health Index)
Customer feedback through customer satisfaction surveys
Collaboration and coordination skills as demonstrated by being a part of a team; and
Effectiveness of the business overall performance
Manage a team of Services professionals in an extremely competitive market
Develop and sell high value service capabilities and offerings which drive Microsoft product sales and product deployments in the Central Region
Ensure quality execution of customer services, strategies, capabilities, and offerings with a high customer value in the industry

General Manager Services Resume Examples & Samples

Advanced Commercial Degree (MBA preferred) and at least 18 years’ work experience
At least 15 years’ experience in services within a large scale (preferably multi-national) technology services environment across a range of services
Knowledge and understanding of IT industry environment and business needs required to have a working knowledge of ITIL with preference to executing in the environment
Strong business and commercial orientation and with a supporting interest in technology
Excellent knowledge of market position and trends for services
Excellent knowledge of the role of Service Management and Service Governance
Excellent understanding of services lifecycle and highly developed technical capability across a broad range services
Exceptional knowledge of the Dimension Data services
Good communication skills (both verbally and written) and the ability to develop strong client relationships
Service orientation with the ability to create client value whilst maintaining profitable business results
Well-developed strategic thinking capability and good analytical skills
Good project management ability
ITIL Foundations Certification and Project Management Certification

Manager, Event Services Resume Examples & Samples

Management of the departmental mission of providing venues for special events also supports the University’s ability to make improvements to general assignment classrooms. Between 35%-40% of the annual operating budget for Classroom Technology & Events is dependent on the revenues earned by renting out space for events in Kane, Mary Gates and Johnson Halls
Knowledge, and correct application, of all State of Washington, University and City of Seattle policies and regulations pertaining to use of University facilities and health safety
Management of a large staff of permanent and student staff which includes oversight of correct work hours, billing for labor, equipment and room rentals. Managing hiring, discipline and training of student employees
Provide oversight to all construction and remodeling, purchase and installation of new furniture and finishes in the public venue spaces within Kane Hall including a premier University reception room (the Walker-Ames Room)
Consult with security personnel (including University police, City of Seattle police, and federal security such as the Secret Service) during high profile and/or high security events such as visits/lectures presented on the University campus by Heads of State, high level city, state and federal elected and appointed officials. Understand and ensure safety protocols are imposed for events that are potentially controversial or may result in protests and disruptions due to the content and/or the speaker’s opinions
Experience with the setup and functions of When I Work, the employee scheduling software
Experience in working with campus partners such as First Year Programs, CLUE, The Alumni Association, The Graduate School, and the Student Activities Office, whose programs heavily rely on the reservation of space on campus
Experience with Four Winds’ Content Manager software used for building digital displays
Experience in negotiating with various University groups to ensure a balance of facility use for classes and campus events
Experience working in a major research university setting
Experience as a member a safety committee

Category Manager, Services Resume Examples & Samples

Set the specific strategic business direction and priorities within the Transportation, Warehouse and Logistics and Services categories
Ensure a close and trustful internal and external stakeholder relationship
Conduct risk management to secure supply and ensure compliance
You have a proven experience (min 5 years) as Category Manager from an international organization and/or similar roles
You are good at creating trustworthy relations, and you are convincing in the way you communicate and engage with colleagues and partners
You have a personal drive and motivation to set the agenda within your Category
You embrace change and is energized by being part of a dynamic and rapidly developing business
You manage projects structured and effectively
You are proactive and you think ahead
You are have a commercial mind-set and understand the importance of customer centricity
You have an international outlook, and understanding of different cultures
Your English skills are excellent

Manager Lending Services Resume Examples & Samples

Delivers Results: Years of experience within Banking/Financial services industry with broad knowledge of banking products
Builds Relationships: Highly developed negotiation and influencing skills
Focuses on the Customer: Client facing experience
Loan workout experience will be well regarded but not essential

Manager, Employee Services Resume Examples & Samples

Key resource in the support of all transactions that impact employee files
Manage by being visible and present on the floor to answer questions
Analyse and revise processes to simplify and increase team effectiveness
Analyse various performance measures in order to manage team members performance
Motivate and encourage agents through positive communication, feedback and recognition
Create and maintain agent files
Work jointly with the support teams: Workforce Management, Training and Communications
Manage situations proactively
Diploma of post-secondary education in business administration or any related field,
Three to five years of experience in the position of call centre manager
Experience in a unionized environment
Bilingualism both oral and in written
Experience with SAP systems

Manager, Services Resume Examples & Samples

Partner with the Infrastructure team and Cloud Delivery Managers to ensure all Cloud customers are fully satisfied throughout their lifecycle, from on boarding through ongoing operations
Institute and monitor metrics related to performance of the team and the underlying technologies
Continually optimize the infrastructure and the operational processes
In support of the Cloud Delivery Managers, and typically at senior management level, meet with customers and partners regarding critical product and/or service delivery problems. Create and communicate action plans to rapidly address these problems
Define the responsibility areas/boundaries for personnel within the team in accordance with ITIL processes so that operations are smooth and accountabilities are unambiguous. Monitor compliance to agreed-upon goals and responsibilities
Ensure the availability of the resources needed for effective and seamless 24x7 follow-the-sun support to meet SLAs
Develop staffing strategies. Recruit and hire staff. Supervise direct and functional reports. Establish individual performance goals and priorities. Review performance against goals. Provide counseling. Plan, approve, and implement programs for the timely development and progress of each individual. Plan and grant salary increases and bonuses as appropriate. Manage discipline and documentation steps in problem employee situations. Manage dismissals
Manage to the budget
Safeguarding Axway and Axway customer data through compliance with Axway policies and the appropriate use of Axway equipment and facilities
Excellent people management and leadership skills suitable for a highly motivated and successful technical team
Excellent technical skills to ensure credible interactions with senior engineers and their management across Axway, and to understand the activities taking place within the team
Excellent communication skills to effectively articulate complex technical problems and action plans up to an executive level both internally and with customers and partners
Excellent organization skills, with ability to work well under pressure and to meet deadlines
Knowledge of cloud models (IaaS/PaaS/SaaS), preferably Amazon Web Services (AWS) experience

Non-sca Manager Services Resume Examples & Samples

Create policies and procedures for field enrollment operations
Responsible for the quality of the intake visit process, including eligibility determination and waiver program counseling
Develop metrics for field enrollment brokers, responsible for holding field supervisors and enrollment brokers responsible for these metrics
Direct Supervision of the Field Supervisors; responsible for the overall performance of the enrollment services team including Enrollment Brokers and Leads
Partners with community relations, quality, outreach and training to determine best practices for PA-IEB Project
Evaluates the need for and ensures the provision of necessary training for Enrollment Brokers
Provides the Enrollment and Eligibility Director with updates and advice on all issues regarding intake processing
Participates in the designs of and oversees QA/QC monitoring of Enrollment Brokers, including intake visit monitoring
Ensures that all intake visits are completed within the required timeframes and appropriate staffing is available
Oversees the distribution of all outreach materials
Coordinates the IEB Advisory Committee and ensures appropriate staffing
Maintains positive relationships with county staff, community groups, consumers, and other stakeholders
Coordinates and participates in community outreach and various community and stakeholder meetings, ensuring their involvement in the continuous improvement of Independent Enrollment Broker services
Assists in the training of new staff with regard to outreach activities
Participates in meetings with OLTL as required
Bachelor's degree from an accredited college or university or relevant years of experience
Three years supervisory experience preferably in a health and human services outreach-related setting
Management Experience required
Ability to interact effectively with a variety of audiences
Knowledge of the disability community and Pennsylvania Home and Community-Based waiver services (HCBS )
Demonstrated ability to provide supervision and oversight to staff at off-site locations
Excellent organizational, interpersonal, written, and verbal communication skills and ability to work as a team member, as well as independently
Bilingual capabilities preferred
Employment is contingent upon successful clearance of criminal and child abuse background checks and an absence of affiliations with Office of Long-Term Living (OLTL) providers
Extensive Medicaid and HCBS Waiver Services knowledge preferred
Reports Development and Analysis and Budgeting Experience preferred

General Manager, Services West Region Resume Examples & Samples

Responsible for Annual Enterprise Services Revenue over $275+ million
Manage sales efforts including Enterprise Annuity Business, sales processing, sales forecasting, penetration tracking, and reporting overall sales execution for the West Region
Oversee all services delivery in accounts throughout the region to ensure account goals are achieved,
Develop a detailed plan/strategy for the West Commercial business AND evolve the business over time interacting with customers at all levels of the organization specifically with titles such as: CDO, CTO, CIO, CEO, COO, Vice Presidents at all size companies
Accelerate adoption and productive use of Microsoft technologies while driving new and renewable business of Microsoft?s solutions and offerings
Serve as a customer advocate within Microsoft and drives Customer - Centric product improvements
Develop, coach and motivate a team of 180 sales, delivery, and support professionals to achieve targets across 4 districts and 13 states
Ensure quality execution of customer services, strategies, capabilities, and offerings with high customer value in the industry
MBA or equivalent degree preferred
20+ years experience in services sales management, business development and services delivery with significant services subject matter expertise and a proven track record of growing and exceeding business targets
Deep understanding of the dynamics of a cloud led services business and the ability to translate the opportunity of digital transformation into real commercial opportunities with new and existing customers
Proven ability to position services at the highest levels in an organization and addressing business development leaders of all disciplines
Proven ability to drive collaboration and transformational change across a large organization
Understands the drivers of how to manage and partner with internal stakeholders, assess performance, continuously refresh a sales organization, and build capability
Generates energy; source of positive, motivating energy and multiplies the impact of the team by drawing out ideas, encouraging bold (& thoughtful) moves, creating an inclusive environment and achieving results through influence
Promotes creative and effective collaboration
Delivers success; seeks breakthrough ideas and improves upon products, services, and solutions to deliver more value
Drives teams to push through real and perceived barriers to find the right solutions for the organization and their customers

Dy.manager Services Resume Examples & Samples

Sell a full range of services offers; requires consultative-selling skills
Manage client relationship through all phases of the sales cycle
Provide a consultative solutions sales process to prospects
Working closely with Authorized Service Centers and development of new channels
Conducts one-on-one and group sales presentations
Responsible for tracking customer information
Must be able to demonstrate sales record (8+ years) at a high level of achievement
Solutions-selling experience in any one or all of the following areas: Medium Voltage / Low Voltage Equipment’s or Electrical Distribution projects
Good Written and Verbal Communication Skills

Manager, Installation Services Resume Examples & Samples

Develop and manage Installations Services solutions for new clients and new projects for existing clients
Develop, communicate, and manage a smooth workflow within Installation Services and among other PAR departments including Sales Administration, the Project Management Office, Production Planning and Manufacturing
Drive scalable process improvements and operational efficiency initiatives for the Installation Services team through the use of technology
Drive revenue to meet department goals
Provide leadership to the members of the Installations team, fostering individual growth and commitment to PAR Values
Participate in cross-functional teams to drive continual improvement throughout the organization
Provide key metrics across all implementations and use the analytics to improve overall performance of the team and project execution
Experience delivering professional presentations and dealing with senior executives
Exhibit outstanding influencing skills to effectively work cross-functionally and as well as handle client escalations
Ability to create an environment that supports high-performing teams; experience with the facilitation of high-performing teams
Passion for coaching and developing a team of associates through an exemplary leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Must be able to provide detailed information of a technical and at times, complex nature, in an understandable fashion to both internal and external audiences
Communicate any training concerns or opportunities to management in a timely fashion
Understand technology planning, implementation and impact on business
Possess outstanding written and oral communication and persuasion skills
Ability to manage increasing levels of responsibilities and customer relationships

Apprenticeship Manager Services UK Resume Examples & Samples

Lead and manage the apprenticeship programme
Develop and shape the apprentice strategy to meet the needs of the services business and develop the apprentice pipeline
Work closely with apprentice providers to establish a service level agreement and partner with the provider to ensure this is delivered
Drive the effective delivery of the end point assessment
Seek out new and inventive ways to maximise the use of the apprentice levy and ensure effective spending
Identify opportunities for the scheme to support our responsible procurement initiatives
Promote the scheme internally and externally
Develop a clear strategy for recruitment, assessment, development and retention throughout the scheme and in the future
Apprentice management
Drive the day to delivery of the apprentice programme across all locations and training providers
Establish relationships with all apprentices
Build a relationship with all managers and mentors to ensure effective partnering to deliver the programme
Develop and manage placements to ensure effective learning
Continuously develop the on-boarding experience for new starters to maintain retention
Conduct on-going apprentice reviews, assessment and performance management
Manage the safety of our apprentices ensuring site induction and ppe standards are adhered to at all sites
Work closely with the business to build a culture of coaching and mentoring
Design, implement and manage a mentoring scheme within the organization
Develop the skill within the organisation to raise awareness and build skill in the knowledge, skills and behaviour elements of the apprenticeship scheme
Establish coaching and mentoring relationships across the business
Governance, compliance and external stakeholder management
Ensure compliance with the scheme and manage the budget effectively
Actively pursue new ideas and opportunities
Collaborate with other organisations and recognised bodies to drive the standards of new and existing schemes
Work closely with internal stakeholders to share and develop best practice
Document and monitor the programme reporting on relevant metrics
Be the point of contact and subject matter expert for all internal and external stakeholders
Experience of managing an apprenticeship scheme and introducing new standards
Knowledge of training methodology: Analysis, Development, Design, Implementation, Evaluation
Experience of working with college providers
Mentoring and coaching qualification and experience
Business partnering experience, high level of communication skills, accomplished presenter and facilitator
Team player able to lead and inspire others
Planning and programme management experience

Manager Advanced Services Resume Examples & Samples

Ø Supervises activities of Security team with the responsibility for results in terms of customer service satisfaction, team development, resource management, delivery excellence and project delivery in quality and effectiveness
Ø Acts as escalation point for customers and senior Cisco management on customers' behalf
Ø Manages workload among team members, including implementation of innovative delivery management or capacity management techniques to enable profitability and quality for todays and further projects
Ø Assumes leadership role in the organisation and cross-functional teams to drive security service delivery and liaison with Security Business Group to improve product quality
Ø Identifies and works on issues that affect worldwide teams captures best practices in delivery and creates as well capture repeatable delivery methodologies
Ø Aligns with local stakeholders to drive business growth and project profitability
Ø Act as SPOC (single point of contact) for local sales team in scoping of projects and to serve needed customer requirements as part of the projects
Ø Actively participates in field and customer meetings
Ø Master’s or MBA degree
Ø 5+ years’ experience in leading teams consisting of 10-15 members
Ø Effective people management, leadership, and conflict management skills
Ø Skilled at building high performance teams and inspiring and developing people
Ø Seasoned understanding of security products and solutions in Enterprise and Service Provider environment
Ø Experienced in identifying complex issues and resolving complex problems impacting strategic direction of the organization
Ø Ability to formulate and deliver highly complex presentations
Ø Ability to communicate in English effectively both verbally and in writing; other languages would be a plus

Manager, Employee Services Resume Examples & Samples

Oversee hard copy conversion to digital image for all HR new hire, incumbent and historical documents to ensure accuracy, consistency & adherence to company policy & procedure. Ensure IDS system import/export data conversions with other databases are successful. Q4M development, testing and implementation as needed
Ensure Macy's priorities are met with IDS User Security Administration, Digital Record Capture and destruction. This includes ensuring user profile groups are streamlined, granting and removing access, as well as reviewing to ensuring accuracy of access granted
Responsible for electronic IDS Record Purge Utility logic, testing and running purge criteria timely to ensure adherence to Macys Record Retention Policy. Coordinate and facilitate IDS user business update calls. Also, Record Locator System paper record purging following the company record retention rules policy and shredded on site at destruction date based on criteria in RLS
Analyze volume trends, compile scorecard and communicate to management
Address department/business units concerns and resolve issues as they arise. Make recommendations to streamline processes and enhance policy/systems
Responsible for the overall direction, coordination, and evaluation of staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
Interview, hire, and train associates; plan, assign, and direct work; appraise performance; reward and coach associates; address complaints and resolve problems
Coordinate benefits and other mailings
Process overpayments, which includes calculations, responding to inquiries, follow-up, collection referrals and reporting
Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination
Ability to effectively present information
Basic math functions such as addition, subtraction, multiplication, and division

Download Manager, Services Resume Sample as Image file

Related Job Titles

Manager, Taxation Resume Sample

Services Manager Resume Sample

Manager, Senior Resume Sample

Professional Services Manager Resume Sample

Manager, Biostatistics Resume Sample

Manager, Policy Resume Sample

Manager, Professional Services Resume Sample

Manager, Consumer Resume Sample

Manager, Fixed Income Resume Sample

Manager, Shared Services Resume Sample

Manager, General Resume Sample

Manager, Deployment Resume Sample

Browse More

Manager, Services Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Manager, Services resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Manager Athlete Services Resume Examples & Samples

Manager, Archiving Services Resume Examples & Samples

Manager Philanthropic Services Resume Examples & Samples

Manager of Ancillary Services Resume Examples & Samples

Manager, Event Services Resume Examples & Samples

Manager, Installation Services Resume Examples & Samples

Manager.advanced Services Resume Examples & Samples

Manager, Advanced Services Resume Examples & Samples

Manager Advanced Services Resume Examples & Samples

Cardholder Services Complaints Manager Resume Examples & Samples

Manager, Event Services Resume Examples & Samples

Manager, California IT Services Resume Examples & Samples

Manager, Messaging Services Resume Examples & Samples

Manager, Psychometric Services Resume Examples & Samples

Manager of Investor Services Resume Examples & Samples

Manager, Computing Services Resume Examples & Samples

Services Client Manager Resume Examples & Samples

Investor Services Latam Profitability Manager Resume Examples & Samples

Manager, Affiliate Services, IT Resume Examples & Samples

Manager, Investor Services Resume Examples & Samples

Manager, Trustee Services Resume Examples & Samples

Manager, Advanced Services Resume Examples & Samples

Manager Tailoring Special Services Resume Examples & Samples

Manager, Collateral Verification Services Resume Examples & Samples

Manager, Emerging Services Resume Examples & Samples

Manager, Bulding Services Resume Examples & Samples

Manager, Premium Services Resume Examples & Samples

Fiduciary Services Head General Manager Resume Examples & Samples

Manager, Lending Services Resume Examples & Samples

Manager, Move Services Resume Examples & Samples

Manager, Custody Services Resume Examples & Samples

Manager, Soft Services Resume Examples & Samples

Manager, Soft Services Resume Examples & Samples

Manager, Soft Services Resume Examples & Samples

Category Manager Services Indirect Resume Examples & Samples

Manager, Value Added Services Resume Examples & Samples

Category Manager, Services Resume Examples & Samples

General Manager, Services Central Region Resume Examples & Samples

General Manager Services Resume Examples & Samples

Manager, Event Services Resume Examples & Samples

Category Manager, Services Resume Examples & Samples

Manager Lending Services Resume Examples & Samples

Manager, Employee Services Resume Examples & Samples

Manager, Services Resume Examples & Samples

Non-sca Manager Services Resume Examples & Samples

General Manager, Services West Region Resume Examples & Samples

Dy.manager Services Resume Examples & Samples

Manager, Installation Services Resume Examples & Samples

Apprenticeship Manager Services UK Resume Examples & Samples

Manager Advanced Services Resume Examples & Samples

Manager, Employee Services Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume