Manager, Professional Services Resume Samples

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P Rempel

Precious

Rempel

2392 Harber Dam

Houston

+1 (555) 101 6758

2392 Harber Dam

Houston

Phone

p +1 (555) 101 6758

Experience Experience

Houston, TX

Manager, Professional Services

Houston, TX

Greenfelder LLC

Houston, TX

Manager, Professional Services

Applies expertise to improve effectiveness and provide guidance to employees in own area
Interface with the partners to provide strategic direction and input to the development of their product offerings and technical development
Overall management and ongoing improvement of Client Delivery/Professional Services delivery teams expanding across multiple product lines
A supportive management group with opportunity to make an impact
Collaborate with Product Development and Release Management teams to coordinate release schedules
Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
Articulate the revenue management value proposition and develop credibility for its concepts and benefits across client organizations

New York, NY

Senior Manager Professional Services

New York, NY

Konopelski Group

New York, NY

Senior Manager Professional Services

Provide on-going development, feedback, coaching and mentoring to professional Services team
Utilize application and domain knowledge to assist clients & professional services team in deploying and configuring Population Health Analytics solutions
Prepare Statements of Work with quotes, pricing, or LOE
Manage revenue projections, revenue recognition and billing for assigned sites
Develop and manage budget and cost controls to ensure expenses are commensurate with established operating budget forecast
Actively participate with the sales organization in closing new business opportunities
Regularly follow-up with clients to ensure that our service offerings are meeting their expectations

present

Dallas, TX

Senior Manager, Professional Services

Dallas, TX

D'Amore and Sons

present

Dallas, TX

Senior Manager, Professional Services

present

Hiring and developing account team members
Analyzing the operation for continuous improvement
Managing the storage administration team that handles the day to day operational assignments of the storage infrastructure for which Virtustream is responsible
Enforcing compliance with established policies, practices, and processes defined by Virtustream for managing storage
Analyzing and reporting actual to contracted SLA performance levels
Delivering high quality professional services resulting in customer satisfaction
Performing in-depth discovery of customers business, competitors and industry to provide best practices and competitive analysis

Education Education

Bachelor’s Degree in Computer Science

The University of Kansas

Bachelor’s Degree in Computer Science

Skills Skills

Work closely with sales teams to ensure we are proposing and delivering high quality and profitable services engagements
Delivery of high quality, profitable services engagements that build a trusted advisor relationship with our clients
Strong attention to detail
Management of key metrics for consulting (utilization, profitability, customer sat)
Demonstrate a professional, team-oriented attitude
Work closely with our Marketing Team to maintain Professional Services collateral and content
Work closely with our Elite Program Business Partners to oversee programs that enable them to implement Infoblox products
Demonstrate excellent organizational skills to manage a variety of strategic initiatives
Model excellent leadership and teambuilding skills within the region
Build and lead a team of consultants to support APAC professional services

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Manager, Professional Services Resume Examples & Samples

Prior teaching experience
Experience mentoring, coaching and/or teachers and/or leaders
Basic understanding of school district technology environments and product deployment

Manager, Professional Services Resume Examples & Samples

5+ years of experience in client services management (manage budgets and schedules, allocate resources, manage client relationships, design scalable processes, etc)
Developing solution documents, presentations, pricing proposals, statements of work, or other client-facing documents
Project management processes and methodologies, including tracking/managing project financials and budgets
Project Management tools experience including MS Project
Knowledge of time-tracking and other professional services automation tools (e.g. Clarity)
Experience in requirements and gap analysis; project scoping; and effort estimation
Developing, customizing, and/or integrating with Web-based applications
Driving systems integration efforts in a matrixed organization or across different departments
Software delivered in a SAAS model
Understand the business of “Risk” and how technology & client business decisions impact risk
Managing multiple clients and/or client projects simultaneously; can easily and effectively shift focus from one project to another when multiple concurrent projects are involved
Solid presentation and interpersonal skills
Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent. Master’s degree (or MBA) a plus
Possesses the following key skills/behaviors
Up to 20%

Manager, Professional Services Resume Examples & Samples

World class mobile technology with a talented technical team
A supportive management group with opportunity to make an impact
People's driven culture and environment that you'll love
Associate HR management
Associate training and development
Operational process definition and adherence for areas within scope of discipline
Project delivery quality
DC PS Project Success

Manager, Professional Services Resume Examples & Samples

8+ years’ software industry experience
6+ years’ hand-on software development experience
4+ years’ experience managing professional services implementations
3+ years’ experience in direct people management
Experience in delivering via complete software development life cycles, including: “waterfall” development, agile development and models similar to Rational Unified Process and Scrum
An advanced understanding of IT environments, including networking, server technologies, security, performance
Demonstrated success in defining and implementing process improvements
Demonstrated success in establishing standards for Software Product and Process metrics and implementing process (preferable)
Domain knowledge in the banking, finance, payments, mobile solutions (preferable)
Proven success in personnel performance management
An advanced understanding of processes and practices which contribute to the reliability, maintainability, security, simplicity, performance, and testability of software
Financial services industry experience, familiarity with eFinance applications, understanding of ecommerce implementation considerations, and project management experience
Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Visio, Project Office Suite)
Deep understanding of issues involved in delivering, deploying and supporting an integrated suite of products
Strong leadership, time management, and problem solving skills
Up to 20% (domestic and international)

Manager, Professional Services Resume Examples & Samples

Sales and delivery management position responsible for assisting Sales in developing strategic consulting opportunities and managing delivery to new and existing clients within a geography
Interfaces with clients to review and discuss deployments, expanding the scale of these projects
Recruit, hire, train, and manage sales and delivery team for CommVault solution areas (Consultants, Architects, Project Managers, Solution Specialists)
Orchestrate sales, service, support, technical, marketing, and legal resources to manage account needs across the geography
Responsible for managing client relationships on high profile engagements
Provide leadership to the organization by mentoring team members, encouraging individual development, contributing to intellectual capital, and sharing best practices
Key Accountabilities

Manager, Professional Services Resume Examples & Samples

Drive services revenue and meet targets for bookings and utilization
Recruit, develop and motivate a team of highly skilled security consultants
Manage multiple concurrent deployment projects to successful completion
Oversee and bill up to 25% of time for on-site project work

Manager, Professional Services Northeast Resume Examples & Samples

Builds strong regional relationships with commercial sales and customer service counterparts and teams
Drives close collaboration with Sales, Service and Support teams
Manages professional and /or clinical staff to include Consultants, HIT, Pharmacist, Nurses, etc
Applies expertise to improve effectiveness and provide guidance to employees in own area
Sensitivity to accuracy and timeliness
Ability to train and evaluate support staff
Dispensing software technologies experience a plus
Desire a working knowledge of a variety of software applications, including BD Medical Systems products and exposure to solution design processes
Demonstrated success in driving customer satisfaction and quality
RPh, RN, DOP, CNO, CPO, HIT

Senior Manager, Professional Services Resume Examples & Samples

Primary P&L accountability for the performance of the service contract
Responsible for ensuring that Virtustream complies with the SLAs in place with the client
Enforcing compliance with established policies, practices, and processes defined by Virtustream for managing storage
Analyzing the operation for continuous improvement

Category Manager, Professional Services Resume Examples & Samples

Develop category strategies reflecting internal business requirements and external market factors that are aligned with the overall Roche business strategies
Lead cross functional and category sourcing teams to develop and execute category strategies with the objective to maximize value creation and to generate stakeholders satisfaction
Primarily focus on the needs of the stakeholders whilst keeping alignment with the objectives of the global organisation
Develop and manage strategic relationships with internal stakeholders and key business partners to understand and influence their strategic requirements, align strategies and create mutual understanding
Develop and maintain strategic relationships with key suppliers to ensure best service, compliance, best commercial terms, continuity of supply and optimal leverage across all programs
Operate well in a cross-functional “matrix” environment; proactively support internal customer requests and act as an ambassador for Global Pharma Procurement G&A
Act as an ambassador for GPP and G&A Procurement by demonstrating a collaborative and professional style
Lead cross-functional and cross-divisional teams of experts from finance, business, procurement to ensure a successful development and execution of global strategies, including change management approach, for the implementation of new comprehensive strategies across professional services
Manage external collaborations with major providers in the professional services categories
Provide trusted advisory support to senior and mid-level management on the end-to-end engagement process. Ensure compliance to external tax and legal law regulations and greater value for Roche

Manager, Professional Services Resume Examples & Samples

The Manager, Professional Services is responsible for the supervision of the Professional Services Team to include direct line management of a regionally based team of Project Managers, Pharmacy Consultants and Clinical Consultants
The Manager is responsible for driving excellence in customer service
The Manager is responsible for achieving targeted quarterly implementation revenue forecast and for expense control and management within their designated area. These goals are achieved by the efficient delivery of high-quality product implementations and active participation in the the sales process to include initial forecasting of implementation timelines
The Manager is the link between our field based sales team and Professional Services Implementation Team
The Manager will consistently update the Director, Professional Services on all issues affecting the team performance and customer outcomes
Undergrad degree preferred or equivalent work experience
6-10 years of experience in related field
Field-based position. Travel required

Manager, Professional Services Resume Examples & Samples

Minimum 4 year college degree, Master's preferred
Demonstrate a professional, team-oriented attitude
Convey deep understanding of current educational trends
Practice flexibility and implement innovative approaches to problem-solving in challenging situations

Manager, Professional Services Resume Examples & Samples

The Manager, Professional Services is a remote home-based position leading a team of remote home-based Dispensing Implementation professionals primarily located in IL, IN and MI.**
Establishes strong customer relationships throughout defined geography
Perform select Account Management functions for assigned customers
Strong focus on customer satisfaction and delivering a high quality experience for all customers
Build strong team environment, culture of teamwork, collaboration, continuous improvement and customer excellence
Provides technical guidance to employees in general product knowledge and implementation
Has in-depth expertise in own job family and knowledge of the related job families
Considerable decision making capability
Expertise in HIS/PIS systems and pharmacy and nursing workflow
Ten or more years in a healthcare environment with technical (systems) involvement and computerized system applications
Experience with integrated delivery networks/enterprise level health systems required
Experience with managing virtual teams

Manager Professional Services Resume Examples & Samples

5-10 years experience managing Professional Services teams
Experience with major technology, network, and/or security vendors and their products
Experience with creating and successfully implementing new customer success services
Experience with working with sales teams to sell customer success services
Excellent communicator and experience working with senior level executives and decision makers; both within customer organizations and internally

Manager, Professional Services Resume Examples & Samples

Oversee Pricing Advisors
Participate in training and performance calls and meetings with clients
Meet with Pricing Advisors daily on questions or challenges regarding pricing
Continue to improve weekly, monthly and quarterly performance reporting
Continue to enhance Pricing Advisory Services Best Practices
Manage relationships with all PAS clients – conduct monthly calls with all clients to ensure they are satisfied with the services we are providing
Administer surveys to assess client satisfaction
Daily review of rate recommendations outside of client agreed-upon autopilot thresholds
Regular discussions with on-site, regional and asset managers related to pricing questions
Monthly performance measurement analysis and reporting to senior management regarding
Data and configuration review for product initialization on sites
Coordination of go-live training for sites
Ongoing education of client associates regarding pricing practices and the Price Optimizer system
Bachelor’s degree required. Advanced degree preferred
Minimum of 8 years industry experience in Asset Management, Market Research or Operations
Advanced technical skills (Microsoft Excel, Power Point and Word)
Ability to train and persuade others regarding new technology and business processes
Outgoing and friendly yet authoritative communication style
Detail oriented, analytical and methodical
Ability to multi-task and juggle various clients simultaneously
Ability to adapt to change and work well in a dynamic environment
Ability to travel occasionally, as needed
Ability to lead and see through change management initiatives

Manager, Professional Services Resume Examples & Samples

5+ years’ overall management experience in computer software industry, preferably in a systems integration/consulting organisation
3+ years’ management experience in software implementation delivery
3+ years of experience managing professional services implementations
Significant experience in delivering via complete product development life cycles, including “waterfall” development & agile development
Significant financial services industry experience, familiarity with eFinance applications, understanding of ecommerce implementation considerations, and project management experience are all a plus
PMP Certification is a plus
Ability to travel 40%

Category Manager, Professional Services Resume Examples & Samples

Lead global cross functional, cross divisionalcategory sourcing teams to develop and execute category strategies with the objective to maximize value creation and to generate stakeholders satisfaction
Primarily focus on the needs of the stakeholders whilst keeping alignment with the objectives of the global organization
Develop and maintain strategic relationships with key suppliers to ensure best service, compliance, best commercial and legal terms, continuity of supply and optimal leverage across all programs
Operate well in a cross-functional “matrix” environment; proactively support internal customer requests and act as an ambassador for Global Pharma Procurement
Act as an ambassador for Global Pharma Procurement by demonstrating a collaborative and professional style

Senior Manager, Professional Services Resume Examples & Samples

Determine strategic and tactical operational plans relating to professional services function and initiatives
Manage the P&L for a complete book of business including Bookings, Revenue, Margin, Utilisation and Delivery Quality
Establish credibility, develop and maintain effective relationships between the services function and other VMware business units, taking a strategic and proactive approach as a value added partner
Identify new trends and creating strategic action plans to lead the team and our customers forward in the Software Defined Data Center and End User Computing
Develop and maintain a dynamic resource capacity model to achieve required scale as the business changes
Optimise use of internal resources, outside resources and service partners to achieve desired results
Maintain staff by recruiting, training and developing top leadership and individual contributor talent
Work with the professional services delivery team to deliver high-quality, results based customer experience across all customer engagements
Continues to optimise internal processes, practices and quality standards
Understand the competitive landscape and the impact to the solution and price
Visit customer and prospective customers as needed
Increase customer retention and expand existing accounts
Is self-motivated, energetic, dedicated, driven, tenacious, achiever, well presented, able to communicate effectively at all levels
Has been a leadership role for a services consulting organisation for 3+ years
Proven track record of quota over-achievement in a highly competitive environment
Must be a strategic thinker, while maintaining data driven operational discipline and rigor in the 90 day cycle
Experience working within a matrix technology business, with proven expertise in engaging with a broad and diverse internal stakeholder base
Ability to work effectively in a team setting and manage multiple large opportunities
Ability to develop long-term strategic and executive level relationships
Ensure that propositions are technically sound, deliverable, competitive and representative of market leadership in the application of technology to addressing business issues or outcomes
Has a strong Business and financial acumen
Industry knowledge in area’s including cloud technologies, virtualisation, end user computing and application modernisation
Has the ability to travel up to 30% when required
78020BR

Manager, Professional Services Resume Examples & Samples

Build relationships with internal and external customers. Ensure software implementations and consulting services meet client needs and financial targets
Ensure customers adhere to all operation and performance procedures
Overall management and ongoing improvement of Client Delivery/Professional Services delivery teams expanding across multiple product lines
Ensure proper levels of employee training, creating SOWs for client projects, reviewing employee performance (technical and financial), and scheduling employee resources on projects
Build and manage teams responsible for providing services to customers
Hire and develop staff, lead goal setting, assessments and performance evaluations for teams
Promote collaborative work environment within Client Delivery team
Direct implementations including scheduling, assigning tasks, motivating and evaluating staff, and removing barriers to success
Optimize Client Delivery methodology, create or contribute to better internal business processes to gain efficiency and use technology tools to track and report against
Identify potential problems regarding customers, document those problems, and devise and document solutions
Participate in long range planning. Responsible for ensuring overall budgets, schedules and performance standards are attained for teams
Review key project deliverables and participate in key project milestone meetings
Ensure client projects are delivered in a manner which meets or exceeds client expectations
Collaborate effectively with other departments in the organization to address and resolve client issues
Collaborate with Sales on proposals and presentations to clients as needed
Participate in critical day-to-day operational issues, remove and resolve barriers for the teams and resolve complex issues
Travel to support projects, trade shows, product seminars and user groups as needed

Senior Manager Professional Services Resume Examples & Samples

Utilize application and domain knowledge to assist clients & professional services team in deploying and configuring Population Health Analytics solutions
Manage Professional Services in accordance with established standards and guidelines
Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff
Design new Professional Services offerings to meet the market needs
Address procedural issues and process improvements within the department and across other departments
Develop and manage budget and cost controls to ensure expenses are commensurate with established operating budget forecast
Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary
Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action
Provide on-going development, feedback, coaching and mentoring to professional Services team
Allocate work load to fully utilize every employee's talent
Recognize high performers to maintain motivation and retain key talent
Bachelor's Degree in Business Management
Minimum 5+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment
Excellent Client facing skills with ability to engage with Senior & Key executives
5-10 years in professional services consultancy and or project management with at least 2 years of management experience
Experience leading a professional services team that solve problems with analytical solutions
Hands-on experience in data analysis, statistical analysis and predictive modeling
Experience with scalable data storage and processing systems
Familiarity with SQL and Microsoft Office, including a strong working knowledge of Excel
Knowledge and understanding of BI (Business Intelligence) toolkits and use
Knowledge of healthcare data models, electronic messaging and claims information

Senior Manager, Professional Services Japan Resume Examples & Samples

Practice Management
Sales management – experience at building consulting pipelines and closing deals
People management – experiencing recruiting and managing a high-performing, cross discipline team of consultants
Partner and channels management – experience building, engaging, and enabling a network of partners
P&L/MIS management
IT Transformation Consulting
Communication: fluent communication with technical, architectural and business audiences by listening to the customer and collaborating with peer teams in both verbal and written form
Strategy & Innovation: articulate business/industry fundamentals ( e.g., ROI, CBA, TCO); understand regulations and operational excellence (e.g., SOX, Lean, Six Sigma); familiarity with business strategy frameworks (e.g., Norton/Kaplan, Blue/Red Ocean, N-ABC) and trends in the IT industry (e.g., CI/CD, IoT, Predictive Analytics)
Process & Tactics: experience using industry enterprise frameworks, ontologies, and methodologies to deliver business capabilities through whole systems design and architecture (e.g. TOGAF, COBIT, ITIL)
Leadership: build and influence relationships, grow collaborative partnerships, proactively and consistently inspire others, achieve successful results in an ambiguous environment, be a catalyst for change (e.g. Lewin, ADKAR, Kotter)
Organizational & Human Dynamics: effectively work to resolve conflicts, promote industry standards for governance and policies, navigate political situations to achieve common enterprise goals and outcomes (e.g. Arbitration, Mediation, Negotiation)
Technology Breadth: demonstrate architectural best practices applied across a breadth of technologies to solve organizational problems, articulate views/roadmaps for future development, and understand the interaction between infrastructure, operations, and development
Technology Depth: demonstrate detailed knowledge of concepts, implementation, patterns, and issues of at least one technology area; demonstrate the ability to quickly assimilate information about new technologies and business models
History of successful technical sales consulting and architecture engagements
Experience leading people managers who manage individual consultants and individual consultants directly
10+ years of architecture/implementation/consulting experience on large-scale, enterprise-wide IT endeavors
Experience developing IT Strategy and Enterprise Architectures in complex environments
Large-scale systems integration involving on-premises technology and public cloud platforms
Presentation skills with a high degree of comfort with technical, architectural and executive audiences
Proven strong written communication skills
A Bachelor’s degree in Engineering, Computer Science, Business Administration, or Related Field Master’s/MBA degree preferred
Professional experience architecting/operating solutions built on AWS
Preferred basic certifications: TOGAF, COBIT, CISSP, PMP, MCSE, VCP, VCDX, RHCE, AWS CSA
Advanced board certification highly preferred: Open CA Level 2 or 3, IASA CITA-P

Senior Manager, Professional Services Resume Examples & Samples

Perform presentations and follow-up with customers regarding Services delivery
Responsible for administrative back office requirements to include but not limited to the PS Scheduling Calendar, Work Orders, purchase orders, and Change Requests
Assesses the needs and requirements for future Services for our customers
Work with new customers to onboard them to the Centrify Professional Services experience
Communicate field trends as experienced through the Services team
Work with the PS team toward reaching quarterly worldwide billings and bookings targets
Provide feedback to product management on future requirements of the products based on customer experiences
Scheduling Services delivery
Hiring and retention of Services personnel. May participate in interviews as needed
Approval of time sheets and expense reports
Setting up post-services delivery surveys through SurveyMonkey
After every Services delivery completion in the field, responsible for calling the customer's team lead within five business days. This will only be a short call to thank them for having our personnel on site, to determine how happy they were with the engagement, and to determine if there are any other services required
As needed, going onsite during Services engagements to gauge progress and assess how our personnel are doing
Various accounting functions including tracking bookings, billings and consolidating those numbers with direct manager and accounting on a monthly, quarterly and yearly basis
Scheduling partners, contractors, or sub-contractors to deliver services
Assisting in the delivery of an annual Services team training
Providing input on annual staff performance reviews
Measurement, tracking and reporting of partner certification status
Coordination of internal Services training events as needed
Periodic public speaking (Data Connectors, etc.)
Part time project management for select customers

Senior Manager, Professional Services Resume Examples & Samples

Leadership of storage / infrastructure teams including management of any remote support teams
Experience with delivery services and transitional services
Interface with Executive Sponsors and run Program Meetings
Ability to lead, motivate and direct a workgroup
Analytical ability
Possesses strong product/technology/industry knowledge
Ability to manage in a matrix environment
Our Values

Manager Professional Services Resume Examples & Samples

Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules
Regularly follow-up with clients to ensure that our service offerings are meeting their expectations
Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct
Ensure proper client training materials are developed and readily available
Maintain knowledge of healthcare market trends and resultant service requirements
Identify and recruit internal/external talents to ensure effective mix of competencies
Allocate work load to fully utilize every employee’s talent
Implement development plans and coach for individuals to reach their maximum talent
Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner
Successful completion of a relevant Business/Management Degree and/or IT degree (Information Technology, Computer Science, Software Engineering or related technical discipline)
Minimum 2+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment

Senior Manager, Professional Services Resume Examples & Samples

Liaise with the Nuance Document Imaging (NDI) sales force, channel partners, and end-customer to position, scope and sell professional services engagements for NDI commercial products in the Europe, Middle-East, Africa (EMEA) region
Manage the NDI PS bookings to a plan and support superiors in the forecasting and other operational processes
Manage the delivery of professional services projects for commercial NDI products in EMEA. This includes assigning projects to direct reports and resources from other teams and providing oversight and guidance
Manage the back-office processes for professional services projects, including review of time logs, interaction with Nuance order management, revenue accounting, alliance management, and inside sales functions
Manage a team of professional services consultants by establishing and managing goals and objectives in alignment with departmental guidelines
Strong commercial experience in a similar role
Strong commercial experience in leading a team, project management/application management
Strong experience in working in a fee for services professional services organization
Successful delivery of post-sales professional services for software solutions in a fee-for-services model
Process management leveraging CRM systems (salesforce.com), excel pivot analysis, MS Office products
Experience in the design and implementation of ad-hoc reports to aide in the management of the business
Excellent client-facing presentation skills
Management and talent development of direct employees
Background in print and capture software solutions
Background in print and capture workflows and Nuance Document Imaging products such as Equitrac, AutoStore, Output Manager, and others

Manager, Professional Services Resume Examples & Samples

Primary interface for all client contact related to the services contract
Managing the storage administration team that handles the day to day operational assignments of the storage infrastructure for which Virtustream is responsible
Analyzing and reporting actual to contracted SLA performance levels
EMC Proven Professional Certification desired

Senior Manager, Professional Services Resume Examples & Samples

Provide senior-level strategic guidance for top-tier customers
Provide overall account leadership to ensure teams are
Delivering high quality professional services resulting in customer satisfaction
Executing work on behalf of the program to ensure successful completion of deliverables
Performing in-depth discovery of customers business, competitors and industry to provide best practices and competitive analysis
Performing detailed analysis across programs, campaigns, and segments in order to make actionable recommendations for improvement
Develop strategic recommendations for improved performance of customers digital marketing initiatives
Manage the program's professional services revenue and expense budgets and ensuring overall profitability targets are met
Collaborate with account executives to identify upsell and cross-sell opportunities
Responsible for annual renewal of subscription and professional services contracts
Hiring and developing account team members
Responsible for 3-15 direct reports and $750,000 - $5,000,000 in annual services revenue

Manager, Professional Services Resume Examples & Samples

Technical competency in the Compute, storage, BRS, Cloud Services and IaaS
Process skill and analytics
Communications and management skills
Customer management skills and focus

Mau-manager Professional Services Resume Examples & Samples

Staff, lead, and develop a team of technology professionals in meeting Professional Services objectives ensuring execution of operational goals while achieving internal and external targets
Ensure proper prioritization and assignment of projects/support requests
Represent PS on key projects and initiatives, able to articulate the value and the services their teams of responsibility provide for Ceridian clients
Communicate and ensure adherence to PS processes and standards
Partner with the account governance teams in support of customer project needs, ensuring the best possible outcome for Ceridian’s customers
Engage with clients directly, as needed, representing Professional Services in building on-going relationships, addressing customer concerns and ensuring each customer maximizes our services in support of their Ceridian products
Demonstrated tactical leadership in developing, implementing and achieving Ceridian and Professional Services team objectives
Able to interpret basic analytical charts and graphs (volume trends, contribution %, etc.)
Leverage Lean, Six Sigma or other frameworks, identify, solution, and drive efficiency and quality improvements to maintain and improve your team on the path toward performance excellence
Meet expense and revenue financial targets
Create strong partnerships with business partners in the account governance, product and technology, implementation, and tax services, working across cultural and geographical borders to meet our overall organization’s goals
Sponsor, advocate, create, and champion the support structure, tools, and other needs that are required to meet targets
Identify and help to resolve systemic and multi-department issues impacting the customer’s experience, anticipating evolving customer demands
Foster a work environment of continuous professional growth and employee development
Solid understanding of relational databases, SQL and XML/XSLT to be able to support team members with technical challenges
Good knowledge of the Dayforce Reporting module, good knowledge of carrier feeds and knowledge of Dayforce configuration would be a definite advantage
Excellent communication and leadership skills with the ability to present to internal and external customers
Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
Minimum of 3 years leading, coordinating and motivating Professional Services or Implementation teams
Minimum of 2 years in the field of Human Capital Management services
Proven skill implementing strategic direction through tactical goal setting, implementation and delivery
Strong organizational, analytical, and problem solving skills required
Experience with Six Sigma / LEAN, continual process/quality improvement methods
Fundamental understanding of the project lifecycle, project types and resource/project tracking mechanisms currently being used
Project leadership experience
Bias toward execution

Manager, Professional Services Resume Examples & Samples

Develop business partnership plans and manage client expectations regarding the delivery of products and services
Build and maintain positive relationships with client staff at all levels
Act as a liaison between clients and M/PF YieldStar implementation and support services to ensure smooth implementation and continued support of systems and processes
Articulate the revenue management value proposition and develop credibility for its concepts and benefits across client organizations
Train client resources on revenue management concepts and M/PF YieldStar products (executive sponsors, central pricing authority, operations management, trainers, and on-site personnel)
Monthly performance measurement analysis and reporting to senior management regarding financial results, revenue management adoption behavior, leasing velocity and market conditions
Serve as liaison within YieldStar to ensure consistent communication between parties regarding issues and enhancement requests
Coordinate with other RealPage teams as needed to facilitate overall client success
Bachelor’s degree required; equivalent experience within industry may be acceptable
Management consulting experience highly preferred
Familiarity with RealPage products or other property management software required
Advanced technical and analytic skills (Microsoft Excel, Power Point and Word)
Ability to train and guide others
Strong project management skills required; ability to manage multiple priorities simultaneously
Ability to travel frequently (up to 50%)

Engagement Manager, Professional Services Resume Examples & Samples

Act as the key champion of client relationship and project communication during the implementation phase of the project
Owns and executes the project in compliance with the Professional Services’ Launch Methodology
Manages the governance, budget, timeline, resources and controls scope of the project
Produces and maintains a detailed project plan and collaborates with all project stakeholders
Produces and distributes weekly status reports documenting project milestones, progress, risks, decisions and overall project health
Provides best practices and consulting to clients throughout duration of the project
Collaborates with internal team members to ensure the success of the project (Sales, Marketing, Community, Product, Engineering)
Document and gain approval for customer requirements definition
Secure customer signoff for each delivery phase
Log and Maintain the project steps and current status in the Hootsuite CRM (SFDC)
Lead internal projects as required by the Manager of Professional Services

Category Manager, Professional Services Resume Examples & Samples

Ability to work in a cross-functional team environment and collaborate effectively across different organizational levels, functions, businesses, and geographies to realize procurement goals and objectives
Responsible and accountable to business stakeholders to deliver supplier sourcing strategies to support business priorities. Explore current and new supplier options
Develop and implement strategies that optimize total cost of ownership year-over-year for assigned spend categories
Develop and implement regional category sourcing strategies and interacts with regional teams of professional buyers to ensure implementation and execution of project ideas
Manage supplier development/relationships to ensure continuity of good and services that meet the quality, service and price performance standards of the company
Support Monsanto’s Corporate Responsibility efforts in Supplier Diversity and Sustainability. Safety
5+ years experience in Procurement or related experience
Negotiation and contract management skills
Ability to communicate persuasively with strong interpersonal skills
Independent self-starter; able to organize resources to accomplish ambiguous tasks
Master’s / MBA
Procurement/purchasing experience
1+ years of professional services management

Senior Manager, Professional Services Resume Examples & Samples

The Program Manager will be responsible to assist the corporate initiative to enhance to the next level the PMO for Global Support and Services organization
Continue to identify “Best Practices” currently used by Infinera’s regional teams of Project Managers and Professional Service Engineers and then develop them into the Global Standards
Develop, document and implement Business practices for EF&I and Professional Services teams that support Global customer deployments
Assist Regional Service teams in implementing and executing the defined processes for – more effective Partner Management, Project forecasting, Project reporting and Quality management
The Program Manager will also work with Infinera’s Finance, Sales Operations, System Manufacturing, Global logistics and IT systems teams to solidify Business processes and tools required

Manager Professional Services Resume Examples & Samples

5+ years of relevant experience required
Strong and effective interpersonal communications skills, both written and verbal
Strong Organization and Multitasking capabilities
Ability to perform presentations and training
Ability to perform under stressful conditions with tight deadlines and concurrent activities
Database/Data Processing and Web Application knowledge
Business and Technology Integration knowledge
Strong Desktop skill set – MS-Office Suite (Word, Excel, PowerPoint)
Health Insurance business and/or technology related to Provider Management, Member Services, or Claims Processing
Provider/Clinical business operations experience
Medicare/Medicaid/Commercial LOB experience
Medicare/Medicaid/Commercial Risk Adjustment
HIPAA

Manager, Professional Services Resume Examples & Samples

Bachelors’ degree in Information Systems, Economics, Business, Math or Statistics
Experience with SAP/ ERP systems
Excellent knowledge of Cloud Infrastructure and migrations is required, as well as, practical or contextual understanding of cloud architecture and IaaS operations model
Experience in a Managed Services environment
Previous account and/or program management experience (diamond accounts probably need 10+ years of complex program management, platinum/gold 5-10)
Commercial experience – opportunity development (farming), Pre-sales support, account management strategy and plan development, contract negotiation, Onboarding and Delivery
Must have experience with Mission Critical Applications (Financial Systems/Billing Systems/Procurement Systems)
Direct experience in managed services environment (either as a customer or vendor)
Strong knowledge of enterprise technology infrastructure (i.e. converged networks, Storage Area Networks [SANs] servers, enterprise server software including Windows Server, Linux, and monitoring technologies) is preferred
Knowledge of cloud computing concepts, software, and systems (i.e. networking, virtualization, VMware, hypervisors)
Ability to interface with clients at the CxO level is required, previous experience preferred

Manager, Professional Services Resume Examples & Samples

Provide strategic direction and input to the technical development of all the resident engineers in your assigned territory
Manage the daily activities of the Resident and Consulting Services Engineers such as hiring, firing, promotions, time off, expense reports, development growth, training, and disciplinary actions
Interface with customers who have our resident engineers engaged to ensure that the project timelines are being met, feedback on how our resident engineers are performing, escalations, etc
Interface with the partners to provide strategic direction and input to the development of their product offerings and technical development
Interface with the Sales team to

Engagement Manager, Professional Services Resume Examples & Samples

Familiarity with data storage
Must be willing to work in office – no remote home office work
Builds and influences relationships with Sales Reps, Systems Engineers and Clients
Achieves trusted adviser work status with the account team and customers
Proactively determines business requirements, understands critical success factors, internal capabilities, timelines, and current infrastructure to successfully position projects/programs
75% or more of the Engagement Manager/Solution Principal’s time is spent in pre-sales positioning, sizing, scoping and crafting of deals
Leverages technical consultants to craft solutions accurately
Creates and delivers the compelling value proposition for consulting services tied to a deal
Works with Professional Services Delivery to transition detailed SOW, engagement expectations, key business contacts, stakeholders and key elements of the sold services
Negotiates, creates statement of work (SOW)/ project plans, drive review process, working with senior management for approval
Active participant and focused on account team planning sessions solutions for customers
Excellent verbal, presentation and written skills
Ability to manage workload and activity to achieve and exceed quarterly Professional Services sales targets
Strong ability to translate very complex storage solutions or strategies into simple to understand clear concepts and objectives for project execution

Manager, Professional Services Resume Examples & Samples

Delivery of high quality, profitable services engagements that build a trusted advisor relationship with our clients
Work closely with sales teams to ensure we are proposing and delivering high quality and profitable services engagements
Work closely with our Elite Program Business Partners to oversee programs that enable them to implement Infoblox products
Work closely with our Marketing Team to maintain Professional Services collateral and content
Manage technical support engineer(s) and technical account managers supporting post sales customer issues, response/resolution targets are attained while optimizing team performance. Manage technical and political customer issues through to resolution
Responsibility for our formal project methodology and associated processes
Management of key metrics for consulting (utilization, profitability, customer sat)
Act as a mentor for other leaders in the organization
Conflict resolution with internal and external stakeholders
Recognized thought leader with strong speaking and interpersonal communication skills
Attracting, recruiting and retaining the industry’s top talent
Pro-actively monitor production support systems to identify areas for improvement
Maintain dashboard of reports for technical support management team. Develop ad hoc reports as needed
Ensure operation process and procedures for support systems are well documented
Management responsibility for a technical writer whose goal is to increase self-help resources for both Infoblox customers and employees
Contract and Invoice Management
Ensuring Customer and Company Timekeeping Standards
10+ years of Professional Services experience in the networking industry
5+ years of Professional Services Management experience with proven strategy development/implementation strength
BS in Computer Science, Engineering or Information Systems related studies preferred. Equivalent experience will be given consideration
Financial/accounting experience with firm understanding of project accounting, financial reporting and revenue recognition
Dept. of Defense / U.S. Government Clearance
Ability to travel globally (as required). 20-30% travel required