Manager, Technical Services Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the manager, technical services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

G Yundt

Gabrielle

Yundt

143 Lydia Extensions

Boston

+1 (555) 531 5367

143 Lydia Extensions

Boston

Phone

p +1 (555) 531 5367

Experience Experience

San Francisco, CA

Manager Technical Services

San Francisco, CA

Huels Group

San Francisco, CA

Manager Technical Services

Performs employee management activities such as resources allocation, performance evaluation, and employee development for the assigned team members
Establish a continuous improvement program to monitor and improve the effectiveness of support and development processes
Assists in the development of the budget and develops project cost estimates
Responsible for personnel management, performance reviews, competency development
Establish collaborative relationships with project managers and other functional area managers to ensure success of projects and support initiatives
Mentor and provide leadership on process for all Technical Services development and architecture team members
Create and maintain an effective and efficient working relationship with all other Departments

Philadelphia, PA

Manager, Technical Services

Philadelphia, PA

Conroy and Sons

Philadelphia, PA

Manager, Technical Services

Manage a distributed regional team, including coordinating, mentoring, and recruiting new members of the team. This includes performing resume reviews, phone screens, and in-person interviews, making hiring recommendations to the regional Director of Technical Services, running local team meetings, and providing regular mentoring and guidance to their team
Working with key retailer leaders
Data Center management for both internal and hosted data center services
Works with the Finance and Legal departments to negotiate vendor contract Terms and Conditions (T&C's); Service Level Agreement (SLA), and payment structure
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning
Managing the identification, development and implementation strategies to improve Technology/ies
Manages institutional budgeting and purchasing activities for technology procurement, works with Finance and I.T. staff to coordinate the ordering, receiving, and payment activities related to the acquisition of new technology

present

Boston, MA

Manager Technical Services, Rides

Boston, MA

Yost, Flatley and Jast

present

Boston, MA

Manager Technical Services, Rides

present

Ensures department understands and follows all company policies and procedures
Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations
Maintains a documentation system for all attractions and that a daily report is filed for all activities during Park hours
Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards
Performs all technical duties and take all technical responsibilities in the absence of technical support personnel
Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems. Develops an open working relationship with the Specialty & General Contractors to insure a clear line of communication regarding installation, test, and adjust activities
Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships

Education Education

Bachelor’s Degree in Technical Knowledge

University of Pittsburgh

Bachelor’s Degree in Technical Knowledge

Skills Skills

Demonstrated ability to learn new information quickly and to be able to assimilate it into a base of knowledge
Considerable knowledge in leading cultural change
Proficiency with Visual Basic like programming language or scripting (VBA)
Strong analytical computer skills - ability to compile and analyze data then make thoughtful decisions
Efficiency – ability to plan ahead, manage time well and suggesting ideas to improve processes
Ability to instruct others on instrument use, scientific principles, and safety along with the desire to work with laboratory instruments
Optimizing performance and solving scalability issues
Ability to communicate and negotiate effectively with executive Management
Sound knowledge of current and emerging technologies. Experience with a variety of operating environments
Collegiality – team oriented, promoting a positive work environment while building strong working relationships

Create a Resume in Minutes

15 Manager, Technical Services resume templates

Read our complete resume writing guides

Manager, Technical Services Resume Examples & Samples

Ensures all areas of responsibility are in compliance with ASTM F-24 guidelines as well as original manufacturer’s requirements
Oversees major modifications and or Engineering modifications to ensure timely completion of tasks
Ensures operational through put requirements are supported on a daily basis
Reviews with staff annual and preventative maintenance plans to ensure the capital investment is kept in like new condition
Manages entire budget for responsible area as business dictates
Responsible for training and development of all Reports in assigned area. Administers development plans on a regular basis. Ensures conformance of all Universal Orlando policies and procedures

Manager, Technical Services Resume Examples & Samples

Ensures department understands and follows all company policies and procedures
Maintains a documentation system for all attractions and that a daily report is filed for all activities during Park hours
Provides technical guidance and mentoring as required to Ride & Attraction Technicians within the day-to-day detailed installation, test, and adjust activities in the field. Builds strong team cohesion and motivation within the Technical Services Team
Advises, coordinates, and is accountable to the Senior Manager, Rides & Attractions, Director of Rides & Attractions & Director of Engineering regarding the status and engineering quality of Ride & Attraction systems including areas of risk or potential future risks
Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
Bachelor’s degree from a four year college or university in Engineering, Business Administration or related field; or equivalent combination of education and experience required
Demonstrated ability to work with all levels of employees and management, and willingness to give assistance to co-workers in other areas. Strong team player
Strong interpersonal and analytical skills
Strong time management skills

Manager, Technical Services Resume Examples & Samples

Ensures the adherence and enforcement of all company policies and procedures
Coordinates, prioritizes, schedules, and assigns all maintenance and repair work to technicians
Ensures all maintenance and repairs have been properly documented into the system of record. Establishes a quality maintenance program for all equipment ensuring the highest level of safety and reliability in accordance with USH Policies, accepted manufacturing practices and local standards
Provides technical oversight and mentoring to Tram Technicians within the day-to-day operations to ensure the highest level of performance of all equipment. Builds strong team cohesion and motivation within the Technical Services Team
Oversees all technical interaction with Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd parties involved with Show and Ride systems. Develops an open working relationship with the Specialty & General Contractors to insure a clear line of communication regarding installation, test, and adjust activities
Enforces transportation technical principles to provide a quality product and necessary deliverables to our customer. Supports and advises the Sr. Manager, Transportation on how best to achieve this goal
Advises, coordinates, and is accountable to the Sr. Manager, Transportation regarding the status and engineering quality of transportation equipment and Ride & Attraction systems including areas of risk or potential future risks
Ensures adherence to the collective bargaining agreements partnering with HR and Labor Relations to maintain a positive union relationships
5-7 years of day-to-day operations of a theme park, garage or related business required

Manager Technical Services Resume Examples & Samples

Manage the day-to-day activities of the Technical Services team
Responsible for training and development of the staff personnel working in the Technical Specialist function
Assist in defining and implementing new support and development processes, tools and methodologies in order to maximize operational efficiency and effectiveness
Serve as single point of responsibility to ensure applications meet customer operational requirements and SLAs (internal and external)
Mentor and provide leadership on process for all Technical Services development and architecture team members
Ensure that all support and development tasks are completed according to SLAs, project schedules, and budget plans
Successfully interact across various functional roles and departments to ensure smooth and effective communications. Ensure bi-directional expectations are understood, documented and achieved
Measure staff productivity to meet operational business metrics
Perform resource planning to ensure that all application in active support and projects can be completed successfully. Must be able to handle a number of simultaneous projects and support tasks and must demonstrate a sense of urgency and ownership to drive issues to completion
Establish collaborative relationships with project managers and other functional area managers to ensure success of projects and support initiatives
Establish a continuous improvement program to monitor and improve the effectiveness of support and development processes
Outstanding communication, organization, time management, interpersonal and management skills
Excellent technical knowledge and problem identification, analysis and solving skills with full technical delivery accountability
Agile / Feature Driven Software Development Lifecycle Management
Application Support or Product Management
Project Budgeting and Vendor Contract Management
Practical knowledge and experience in all phases of SDLC
Working knowledge of enterprise ITSM methodologies, and tools
Experience working with Onshore / Offshore development teams
Cross-functional leadership
Working knowledge of Team Foundation Server or similar platforms, JIRA, Rally, MS Project, including source-control, continuous integration, and work item tracking
Knowledge of Adobe Creative Suite, IDML, PDF, Adobe FLEX, Adobe In Design Server, MS Office, MarkLogic, XML, J2EE, HTML, XHTML, AJAX/JavaScript, SQL, and .NET preferred
Bachelor's Degree or equivalent experience preferred, Masters Degree a plus
Minimum of 10 years of experience in software development environment, with at least five years in a Scrum Master, Technical or Project leadership role
Proven experience in a management role overseeing the support and development of complex software systems
Proven experience in Publishing Industry and or Content Management

Manager, Technical Services Shows Resume Examples & Samples

Coordinates and assigns technicians to set up, install, repair, and maintain all equipment and venue operations
Ensures all Show equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards
Provides technical guidance and mentoring as required to Technicians within the day-to-day detailed installation, test, and adjust activities in the field. Builds strong team cohesion and motivation within the Technical Services Team
Performs all technical duties and take all technical responsibilities in the absence of technical support personnel
Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show systems. Develops an open working relationship with the Specialty & General Contractors to insure a clear line of communication regarding installation, test, and adjust activities
Enforces Show technical principles to provide a quality product and necessary deliverables to our customer. Supports and advises the Attraction Manager/Director on how best to achieve this goal
Advises, coordinates, and is accountable to the Senior Manager of Show & Administration regarding the status and engineering quality of Show systems including areas of risk or potential future risks
Plans and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition program
Bachelor’s degree from a four year college or university in Technical Theatre or related field; or equivalent combination of education and experience required
Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
Theme Park Operations knowledge and experience

Manager, Technical Services Resume Examples & Samples

Oversee the output and work practices of all assigned employees to insure; the highest quality product is made, accurate batch records are kept and Company policies and procedures are followed, the work areas are maintained in compliance with CGMP, and all internal safety and OSHA guidelines are followed
Meet with Short Range Planning on a daily basis and develop a manufacturing plan that meets the goal of both departments
Manage new product launches and coordinate the efforts of R&D and Process Development to successful outcomes
Assure appropriate maintenance, repair and installation of equipment with the Engineering department
Manage non-exempt and exempt employees
Promote employee motivation and involvement through frequent communication with compounders and the administration of programs
Insure employees are properly trained to perform the tasks which they are assigned
Oversee second shift facility operations
Previous Leadership and/or Management experience in an Operations Environment
Strong knowledge of Computer systems including Microsoft Office
Familiarity with corporate systems including AMAPS, NTSI, WMS, WinsLims

Manager, Technical Services Resume Examples & Samples

Be directly accountable for the department's overall productivity by managing key initiatives including the analysis of key performance indicators (KPIs), scheduling, service delivery issues, staff performance standards, store and Head office escalations, etc
Provide leadership to the Technical Services Supervisor
Direct key focus on service delivery requirements and operational effectiveness
Take responsibility for individual and overall team results
Manage staffing levels to budget; optimize organizational structure
Manage and optimize the value we obtain for all mobility accounts (240 lines), store telecom, cabling and store opening vendors
Manage store openings and renovations from an IT perspective, as well as all technology elements in stores
Continually improve IT business processes to achieve better service levels, ensuring cost effectiveness, efficiency and client-focused solutions
Manage the integration of support for new systems and technologies to the front line
Partner with key internal stakeholders to obtain optimal support (i.e. training programs, HR-related issues/guidelines, online resource support)
Monitor and deliver on Technical Service Level Agreements (SLAs)
Direct the execution of store and Head office level projects and key initiatives related to Technical Services on time, on budget and within scope
Identify, recommend and help develop end user training programs to increase computer literacy and self-sufficiency
Track and analyze trends in Technical Support requests and generate statistical reports
Develop Service Level Agreements (SLAs) to establish problem resolution expectations and time frames
Develop policies and procedures that outline the manner in which problems are identified, documented, assigned and corrected
Analyze performance of Technical Support activities and documented resolutions, identifying problem areas, and devising and delivering solutions to enhance quality of service and to prevent future problems
Formalize recognition programs and motivational initiatives, and ensure consistency in performance reviews, job development and career planning
Train, coach and mentor Technical Support Technicians and other junior staff
5 to 10 years of relevant experience
ITIL Knowledge (asset)
Proven abilities in PC configuration
General PC troubleshooting and repair knowledge
Strong conceptual and analytical skills
Strong organizational, planning and problem solving skills
Ability to work in and add value to a fast-paced team environment with multiple competing interests and tight deadlines
Ability to adapt to rapid changes in procedures and processes in a dynamic environment
Ability to develop highly effective relationships with excellence in vendors relations
Demonstrated ability to work independently, perform analysis, and structure findings and recommendations for an executive audience
Leadership and communication skills
Ability to handle multiple deadlines and set priorities
Ability to motivate and lead a team
Ability to present ideas in user-friendly language to non-technical staff and end users

Manager Technical Services, Rides Resume Examples & Samples

Ensures all Ride & Attraction equipment maintains the highest level of safety in accordance with USH Policies, accepted manufacturing practices and local standards
Oversees all technical interaction with Attraction Responsible Engineers, Vendors, Sub-contractors, and other relevant 3rd person parties involved with Show and Ride systems. Develops an open working relationship with the Specialty & General Contractors to insure a clear line of communication regarding installation, test, and adjust activities
Enforces Ride & Attraction technical principles to provide a quality product and necessary deliverables to our customer. Supports and advises the Rides & Attractions Manager(s)/Director on how best to achieve this goal
5-7 years of day-to-day operations of a theme park, theatre or related business required
Excellent organizational, verbal and written communication skills
Ability to multi-task and be flexible is essential
Experience managing in a union environment

Manager Technical Services Resume Examples & Samples

Bachelors degree in manufacturing, engineering, or other technical field
5-7 years in product development, manufacturing, vendor management, or engineering related Field
Knowledge of various digital applications and file formats
Understanding of digital media and applicable formats and be able to communicate the best digital or analogue solution development and retention of company assets
Ability to interpret technical documents
Strong Word and Excel skills, familiar with Access and Project
Strong reasoning ability and problem solving skills
Ability to lead teams successfully
Ability to travel domestically
Software experience: Photoshop, Illustrator, Word, Excel, Access, Adobe Acrobat, CAS (SolidWorks, Rhinoceros), SharePoint, JD Edwards
Experience in support of designers handling a variety of media including actual physical model assets, digital model assets, photo materials, and manufacturi9ng tooling assets
JD Edwards experience (or business equivalent)
Experience with CAD files; design and manufacturing

Manager, Technical Services Resume Examples & Samples

Use your proven and demonstrated leadership, technical, personal and management skills to supervise and lead the team in their duties related to day-to-day, short and long term departmental and project deliverables and objectives
Accountability for overall successful people development and performance management of a team of technicians
Coordinate and support emergency maintenance activities
Resource prioritization, delegation and allocation of team and contractors
Supervise contractor progress and ensure high quality, on-time and on-budget delivery of deliverables
Coordinate activities with other teams to support Bell Mobility’s business and network implementation
Accountability to monitor key performance indicators (KPIs) and initiate improvement tactics
Drive alignment with other teams and leads with a best practices mindset
Provide after hour Management On-call support
Plan, forecast and recommend work tools necessary for better resource management
Justify and identify resource constraints/needs to fulfill deliverables
Lead candidate search and selection with input from the Manager
Instill an atmosphere of accountability and responsibility within the team
Drive innovation by fostering an atmosphere of open communication
Uses appropriate delegation to create a sense of ownership that empowers individuals
Develop self and talented individuals by matching growth opportunities with personal interests; create a culture of learning
Develop process improvements in conjunction with other internal and external associates to eliminate or reduce re-work, ensuring one and done methodology
Maintain and grow a team atmosphere by acknowledging contributions and celebrating successes
Electronics College degree diploma or equivalent
Previous experience in management or team leadership experience
Solid knowledge of Telecommunication, RF and IP technologies
Minimum of 5-10 years experience in Wireless Technologies
Extensive computer competencies, specifically Microsoft Office applications and ability to provide documentation, tracking and information for reports/presentations, as necessary
Must have a valid driver’s license and be able to demonstrate responsible motor vehicle operation
A clear Bell corporate and Police security/background check is required
Excellent written, oral and inter-personal skills
Possess leadership skills with a passion for results
Demonstrate outstanding customer service skills

Manager, Technical Services Resume Examples & Samples

College graduate or above
Technical knowledge of video encoding/transcoding formats, workflows, systems and requirements
Good knowledge of VOD, SVOD, IPTV, Mobile, OTT, new technology trends and practices
Fluent in English, Mandarin and Cantonese
Knowing other Asia language is a plus
Minimum 8 years related experiences in New Media, Broadcast, TV production or facilities operations
Client servicing experience is a plus
Shipping and logistic experiences is a plus

Manager, Technical Services Resume Examples & Samples

Managing the delivery of a technical service
Delivering cost effective technology solutions
Managing the ongoing feedback and communication processes with staff
Managing the identification, development and implementation strategies to improve Technology/ies
Actively drive and build effective and efficient relationships to define and implement architectural strategies and directions ·
Liaise with the technology Project Manager with the delivery of the end-to-end technical
Oversee the management of vendor relationships and maximise vendor/supplier performance and accountability
Actively drive and build effective and efficient relationships to define and implement architectural strategies and directions
Risk management for all technologies within the portfolio
Leading and managing strategic change initiatives for your portfolio
Determining service restoration priorities and processes for your portfolio
Effectively and efficiently driving and building relationships within business and technology
Building and maintaining appropriate cost effective service levels that meets business requirements
Balancing day-to-day service requirements with project requirements
Extensive experience in the technology industry, preferably in Financial Services
Tertiary education, preferably in Information Technology or Business Management
Proven ability to demonstrate leadership and coordination of diverse teams
Considerable knowledge in leading cultural change
Significant experience in IT customer service and relationship management
Ability to communicate and negotiate effectively with executive Management
Sound knowledge of current and emerging technologies. Experience with a variety of operating environments

Manager, Technical Services Resume Examples & Samples

Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team’s workflow, assisting on hands-on customer issues, and managing both internal and external escalations
Manage a distributed regional team, including coordinating, mentoring, and recruiting new members of the team. This includes performing resume reviews, phone screens, and in-person interviews, making hiring recommendations to the regional Director of Technical Services, running local team meetings, and providing regular mentoring and guidance to their team
Optional, but encouraged: contribute to internal technical projects, which can include software development, benchmarking, building documentation and training guides, and providing oversight on other engineers’ project work
Optional, but encouraged: interact with the community at meetups and conferences

Manager Technical Services Engineering Resume Examples & Samples

Bachelor of Science in a mathematical or engineering field OR Bachelor of Arts or Science and 10 years’ experience in military aviation operations. In lieu of formal education, 14 years of aviation experience may be considered
Graduate of a flight training program (previous military flight training preferred) and a former USAF/USN/USA rated aviator
10 years of military aviation experience as a rated pilot, navigator, or weapons systems operator
Ability to obtain and maintain a Top Secret security clearance required
Proficient in Air Force Mission Support System (AFMSS) mission planning software
Proficient in Joint Mission Planning System (JMPS) mission planning software
Proficient with Windows environments and the following software: Microsoft Office Suite to include: Word, Excel, PowerPoint, Microsoft SharePoint, Microsoft Outlook
Bachelors of Science in Aerospace or Aeronautical Engineering
Previous experience as a High Altitude Long Endurance mission planner
Previous experience as a UAV/RPA mission planner with MQ-1, MQ-9, RQ-7, Triton, RQ-4
Previous experience flying or planning missions for ISR aircraft; U-2, RC-135S/U/V/W, P/EP-3, MC-12W, RC-12, JSTARS
Familiar and/or proficient with Portable Flight Planning Software (PFPS), to include Combat Flight Planning Software (CFPS) and FalconView
Military Rated Aviator

Manager Technical Services Europe Resume Examples & Samples

Manage affiliate and distributor suppliers to ensure efficient, high-quality, compliant customer-focused interactions, effective customer service and appropriate information flow
Create and deliver product and troubleshooting training to business partners
Manage training materials and content throughout its lifecycle and ensure training programs yield reproducible and sustainable results
Liaise with local and Divisional functions (such as Quality, Sales, Marketing) to develop robust customer-focused service, quality and product delivery
Serve as primary technical service resource within the region
Manage program priorities, resources and policies through and in collaboration with business leaders, approved suppliers and external partners
Conduct business process reviews, establishes business needs/requirements, documents, recommends enhancements, implements solutions and delivers measurable business results in a fast-track environment
Demonstrate continual improvement in planning, technical and troubleshooting support activities
Travel both internationally and domestically up to 50% of the time
Bachelor’s degree or equivalent experience required. Master’s degree preferred
5+years’ experience with direct and vendor operations in call center management of customer support in business-to-business call center support centers
Experience in budget development and management of critical Customer and technical
Ability to present technical, clinical and systems (software applications) information to others in a credible and professional manner within a regulated medical device environment
Ability to evaluate complex processes and apply critical thinking skills
Quality and Regulatory related experience in Medical or a regulated industry is highly desirable
Strong organization, time and project management skills
Strong management, influencing and interpersonal skills
Knowledge of call center, distribution/supply chain and CRM technology, forecasting
Demonstrated, strong written, oral communication and presentation skills
Fluent in English, another language could be a plus

Senior Manager, Technical Services Resume Examples & Samples

Provide scientific and engineering leadership and support to the manufacture of commercial and late stage clinical molecules at ARIMF
Lead cross functional investigational teams or perform individual investigations of complex process deviations and out-of-specification results associated with new and existing processes to determine root cause, assess potential impact to product and process and lead implementation of corrective actions
Lead process data management activities within the Technical services organization. Lead team to actively improve process monitoring capabilities, data evaluation and presentation and implement corrective actions based on data analysis
Manage several direct reports with a focus on high quality internal and external customer service and talent and career development
Set and develop own as well as team goals based on target deliverables which align with plant initiatives. Manage tasks to milestones for project and site goals. Responsible for quality and timeliness of teams output
Serve as a subject-matter expert on process support during regulatory agency inspections. Author and / or provide review to regulatory (IND, BLA, Health Athority Responses) documents and develop senior team members to do the same
Provide direction and significant technical input for DFM (Design for Manufacturability) initiatives to establish multi-product manufacturing capability at ARIMF
Provide input to Development and third parties regarding feasibility of manufacturing methods. Recommend process and equipment modifications to support process optimization, TT and scale-up. Provide oversight to the manufacture of demonstration and validation lots within manufacturing
Identify and then lead process optimization initiatives and address opportunities for efficiency and capacity improvements in all areas of ARIMF Manufacturing
Deliver presentations to senior management and external parties on ARIMF manufacturing capabilities process improvement initiatives and process monitoring activities
Minimum of 8-11 years of relevant experience (dependent upon degree) in a commercial biopharmaceutical manufacturing environment is required
Demonstrated leadership, people management skills, and manufacturing support capability in a biopharmaceutical manufacturing environment are required

Manager Technical Services Resume Examples & Samples

Manage all work commitments with production personnel. Provide guidance to staff in technical and management issues. Ensures proper response and methods are used on all situations that may occur
Support strategic planning for the company by identifying capital needs, efficiency improvements, and long-term growth plans based upon the company’s financial objectives
Comply with all job-related safety and other training requirements

Manager, Technical Services Resume Examples & Samples

Present experience with Infusion and/or Pyxis
Bachelor's degree plus 5 years of relevant experience in health care management, technical services management, operations management, and/or professional services delivery. Personnel management experience preferred
Ability to make sound business decisions and prioritize and reprioritize activities when appropriate
Ability to meet deadlines, plan proactively and handle challenging situations
Ability to work independently to collect information from various sources to compile reports
Ability to champion special projects with thorough planning and organization
Willingness to support peers and management staff
Very strong organizational, communication and analytical skills
Must be experienced with PC applications, specifically with spreadsheet, word-processing, presentation and project management PC applications. Ability to learn and utilize internal software (SAP) packages, Salesforce etc
Must have strong communications and management abilities. Must be able to interface at all levels of the organization within and outside of the Company

Manager, Technical Services Resume Examples & Samples

Provide leadership and skill development to the individual members of the team
Participate as a key contributor and team manager in the Product Delivery group
Provide regular communication to senior management regarding progress and status of projects
Keep the team informed of changes within the organization and general corporate news
Manage personnel and assist with the analysis, design, development, testing, and implementation of software solutions for the processing of data transactions
Allocating decision-making authority and tasking responsibilities to appropriate team members, utilizing team members' time, skills and potential effectively
Managing a minimum of 5 employees and their workloads ensuring proper staffing levels are met
Evaluating departmental policies and procedures for improvement opportunities, ensuring progressive movement
Establishing, communicating and implementing policies and procedures to support the new and changing business requirements and improving efficiency
Establishing and maintaining an open-door policy, an open communication policy and a motivational demeanor
Work with key customers to assist them thru resolution of their issues (while in implementation or in general production)
Works with internal and external stakeholders to deliver a comprehensively functional product that exceeds customers’ expectations
On a highly selective basis, support key sales initiatives with prospective customers to represent RWS’s subject matter expertise
Maintaining a thorough knowledge of Human Resources guidelines, Managing Time Off Guidelines, Work From Home Guidelines, policies and procedures to ensure consistency and accuracy
Ability to manage or cooperate on enterprise-wide special projects and other duties as assigned
Manage day-to-day activities of the Technical Analysts team
Manage all Human Resource related issues: hiring, coaching, annual evaluations, performance improvements
Manage personnel and assist with escalated customer production challenges
Monitor employee PTO
Bachelor’s Degree or work equivalent required
Minimum 5 years experience in electronic healthcare data industry
Minimum 2 years experience in management or leadership role
Experience with Resource planning and utilization
3+ years hands on experience with SQL Server creating tables, working with stored procedures and views, and T-SQL
Pervasive Data Integrator (Data Junction)
Experience with Healthcare data format standards: HL7, 837s, 835s
Exposure to Patient Financial Systems (Star, HBOC, McKesson, EPIC, MS4, Soarian…)
Familiarity with HL7 specification, processes and tools (Cloverleaf)
Proficiency with Visual Basic like programming language or scripting (VBA)
Knowledge of Microsoft Office Suite tools: Word, Excel, PowerPoint, Project, Visio

Manager Technical Services Resume Examples & Samples

Technical experience in large, complex organization or corporate structured environment
Experience in team leadership and direct supervision
Experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency and service excellence

Manager Technical Services Resume Examples & Samples

Ensure all layouts and infrastructure (including tooling and primary parts) are identified, designed and implemented to fully support the ramp-up of both the TTC LRV and BiLevel lines
Make sure that agreed processes are in place to enable feedback to engineering regarding the manufacturability of the design in view of improving the efficiency of manufacturing
Ensure that all required build documentation is produced in line with project timelines and reflects current manufacturing practice in a user-friendly format
Aim for the improvement of the productivity/efficiency of the production process through the installation and management of appropriate tools and processes to assess, improve and monitor performance
Create and maintain an effective and efficient working relationship with all other Departments
You hold a Mechanical or Industrial Engineering and/or Lean Manufacturing Experience and Knowledge
You cumulate from five (5) to eight (8) in a similar role
You have experience in the lean, transportation, automotive and/or aerospace industry
You possess knowledge in layout flow, part delivery strategies, and waste reduction & lean manufacturing
You can support design improvements to allow for better manufacturability
You are familiar identifying sub-assemblies which can be removed from station content
You are proficient in root cause analysis – solution driven
Your French communication skills will be considered an asset
Kindly note that this is a temporary position

Senior Manager Technical Services Resume Examples & Samples

Translates product performance requirements into product parameters and contributes to definition of optimum manufacturing specifications (could be multi-disciplinary)
Defines and maintains Customer Confidential Specification and Sales Specifications. Follows up on product approvals at major customers, in line with business objectives
Assesses strength and weaknesses of product range vs competition to help build an adequate product strategy. Monitors market technical trends
Identifies business opportunities that can be attained through new products
Establishes laboratory projects priorities (interacts with technical laboratories within Cabot infrastructure, and on occasions outsources specific needs) to ensure prompt completion of reporting. Manages the investigation and resolution of product/performance related customer complaints. -Ensures technical inquiries from the field are promptly and effectively answered
Participates in exhibitions and seminars to promote Cabot products and solutions
Provides technical leadership to Sales and Technical Services organization supporting business segment products. Provides leadership to direct staff in technical and application issues. Aids in coaching and developing employees / dealers, setting goals and objectives for self, performs literature survey towards achieving technology leadership
Defines customer’s cooperative projects and follows up on implementation and monitoring of results
Work closely with Regional on Technical Specifications, SDS, and Issues on food contact, customer safety audits on visits and presentations on Cabot SH&E practices
Supports efforts to implement and maintain the Responsible Care® Management System in line with the requirements of the RC14001® technical specification, as applicable to the site/region. Interacts actively with dealers and communicates with customers on Cabot SH&E practices

Manager, Technical Services Consultants Resume Examples & Samples

Demonstrate a clear understanding of all the factors affecting improvement of results within the organization
Ensure that our customer support team is laser focused on hitting and exceeding important metrics and continually building training material and customer self help based on customer needs
Resolve and direct technical and customer satisfaction issues to ensure a quality environment based on customer satisfaction
Develop plans and objectives and participate in cross-functional projects to improve operational performance for the organization

Manager, Technical Services Resume Examples & Samples

Own management and delivery of infrastructure centric projects
Maintenance of both physical and VMware hosted Windows and *nix based servers
Implementation and ongoing maintenance of network infrastructure including local site LANs, corporate WAN and telephony system to ensure peak capabilities in a fast moving environment
Maintain best practices in regards to Help Desk support and SLAs for a multi-site coast to coast organization
Accountable for disaster recovery planning and implementation
Vendor management as it pertains to technology infrastructure (e.g. telco)
Develop a high performing team by ensuring every teammate has clearly defined objectives, understands expectations, and is accountable to deliver results
Promote and guide career development for team members to ensure personal growth and success
Rotating after hours on call support
Set priorities in collaboration with IS management team and key stakeholders
10+ years' experience in a technical operations leadership role for a multi-site organization
5+ years' experience managing technical teams with at least 5 - 10 people
BS in Computer Science or related field. MBA or advanced degree desirable
Technical expertise in areas of

Manager Technical Services Resume Examples & Samples

Provide aftermarket support for parts, campaigns, technical service, and related customer requirements for KitchenCare products
Assist distributors, customers and other contact center team members with troubleshooting and problem solving – all technical service, installation, repair, or modification issues
Provide direction and participate in NPD processes
Coordinate and administer Product Improvement Programs (PIP) across multiple product lines. Assist other contact center team’s Product Specialists with vendor negotiation; as well as, communications with legal and product safety and reliability in reference to PIP's and bulletins
Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with sales and marketing staff
Interact with KitchenCare personnel on matters pertaining to service materials, product requirements, and code compliance
Plan and coordinate activities related to investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
Minimum of an Associate’s Degree in product or customer service with a minimum of five years of experience in manufacturing/food equipment distribution, electrical or customer service or will consider high school diploma with a minimum of seven years’ experience in customer/technical service in lieu of degree required
Ability to obtain a strong product background on multiple product lines
Ability to negotiate large warranty related settlements with all parties – distributors, customers and brands
Strong verbal and written communication, organization and time management skills
Familiar and able to work with Microsoft Office programs: Word, Excel, Outlook and PowerPoint
Domestic travel time up to 75%
Welbilt KitchenCare is our promise to understand, meet and exceed expectations of our customers for the lifetime of their business. KitchenCare starts with evaluation of operating needs, expands when equipment arrives on-site and continues for the lifecycle of the operation. We support our customers in choosing the right products and delivering a customizable level of service from our portfolio. Through KitchenCare, we empower each customer to manage their Manitowoc Foodservice equipment and their operation for a one-of-a kind lifetime experience in collaboration with Manitowoc, delivering Performance for a lifetime

Account Manager, Technical Services Resume Examples & Samples

Implement Sales Plan. Obtain signed standard service agreements for new corporate account business
Customer Sales Support. Promote communication and coordination between sales, operations, customer service and customers. Develop and maintain corporate level communication with corporate accounts
Manage Profitability. Obtain a minimum yearly goal in new business accounts. Meet quarterly and annual revenues objectives. Meet or exceed the threshold for the established minimum number of sales call per week
Market Strategy. Identify corporate account locations company-wide and direct the appropriate sales and service personnel to those locations as needed
Develop Client Solutions. Maintain daily awareness of sales activities and results
Contact Management. Demonstrate ability to negotiate pricing and contract requirements. During customer sales calls, determine adequacy of present level of service and recommend adjustments
Client Networking. Participate in joint sales calls with local account owners to promote business and to provide coaching and feedback to account managers
Complete annual sales revenues budget & used Motor Oil Gallon Budget if applicable
Bachelor’s degree Preferred
3+years sales experience
Maintain ability to work with little or no supervision. Maintain ability to handle multiple tasks simultaneously
Maintain professional appearance. Must have excellent presentation and writing skills
Maintain knowledge of State & Federal Waste Codes Regulations

Manager, Technical Services Resume Examples & Samples

Monitor technical product release plans and assess ROI to select and prioritize projects, build, and explain the project schedule and choices
Identify appropriate solutions for global curriculums, including instructor-led courses, tech college courses, custom work, job aids, assessments, consulting reports, hardware workstation designs, job aids, and more
Apply structured training methodology throughout all projects and promote the use of structured analysis and development at various levels of the organization
Determine all project milestones, budgets, deadlines, and resource needs
Manage a combined team of engineers / non-engineers who create complex technical content
Maintain quality and department brand identity by adhering to a training methodology, ISO, and IACET requirements
Manage support of 75+ remote global technical instructors and training coordinators at a vendor partner with day-to-day content questions and issues
Manage relationships with internal product groups and training organizations
Maintain technical skills to interface with product groups and experts, and to support emerging and legacy technical content and workstations
Manage design and development of emerging formats such as e-Learning courses, virtual classroom events, videos, blended learning, mobile apps, iBooks, etc
Lead initiative targeting process improvement and implement changes
Ensure global availability and compliance of materials and courseware

Manager, Technical Services Resume Examples & Samples

5 years of lab management experience
Master’s Degree in Materials Science, Chemistry, Physics, or Engineering from an accredited college or university
Experience and knowledge of SEM, STEM and FIB instruments
Passionate interest in microscopy and instrumentation
Finds enjoyment in managing personnel and working with engineers
Customer focus – being helpful and pleasant, striving to meet all requestors’ needs
Communication – ability to speak and write clearly and accurately while keeping others informed
Collegiality – team oriented, promoting a positive work environment while building strong working relationships
Receptive to Coaching – receptive to feedback and embracing an environment of continuous improvement
Initiative – taking ownership of work, ability to work without direct supervision, implement systems that improve operations and ensure effective task/project completions
Leadership – ability to set clear expectations, monitoring and reviewing progress while providing feedback and guidance to team members and professional colleagues
Strong analytical computer skills - ability to compile and analyze data then make thoughtful decisions

Manager Technical Services Resume Examples & Samples

Provides expert technical information and support to all levels of the business unit including branch, region, division, corporate departments (National Accounts, Product Sales, Damage Claims, Legal, etc.) corporate U.S. franchises and international franchises
Troubleshoots and resolves unusual or difficult pest and/or termite situations for field operations personnel and other groups as appropriate
Assists in the development of training materials, programs; conducts training presentations to various groups
Evaluates, tests and assists in selection of pest and termite control products, equipment and technologies
Represents the business unit as spokesperson regarding entomology or technical issues for print, radio, television and other public relations opportunities; actively represents the company at pest and termite control conferences, EPA, AIB, ASPCRO and similar organizations
Conducts on-site sanitation, pest and/or termite control inspections and training programs for large commercial customers
Identifies arthropod and other specimens for the business unit branches, regions, divisions, Technical Specialists, and franchise operations
Assists the Commercial Division and National Accounts in development of service guidelines and protocols

Manager, Technical Services Resume Examples & Samples

High School or college degree
6+ years of experience in commercial baking/pastry or food service
Experience training and supervising technical staff
Passion about training others in retail execution
Professional presence, demeanor, and appearance
Proficient with Microsoft Office- excel and power point are critical
Ability to communicate clearly, read and write in English
Demonstrates high standards of ethical behavior
Responsible for leading at least 20 techs executing key retailer priorities
Manage performance by entering creating corporate objectives for tech program, assisting in professional development, and scheduled meeting with teams assessing progress versus objectives
Embed culture and brand promise in customer facing thinking, planning, and execution
Ensure responsible expense management by tech team
Provide thought leadership to the retailer partner and to the sales office on in store insights, process improvement, and innovation
Responsible for creating outstanding new item build sheets for retail execution
Provide leadership and accountability to tech program
Strong representative of the company culture
Conduct weekly conference calls with team
Implement in-store bakery best practices
Identify and support underperforming stores
Ability to travel 25%-50% of the time
Attending new store openings
Working with key retailer leaders
Verifying in store Bakery practices during early morning hours

Manager Technical Services Resume Examples & Samples

Responsible for the overall operations of a training center (at customer Site or CAE Site)
Accountable for the maintenance training center facility and variety of training equipment
Coordinate delivery and qualification of new simulators and other training devices; plan and execute engineering updates when required
Overall responsibility for an extensive inventory that includes aircraft parts
Responsible for regular reporting to ensure corresponding KPIs are met monthly
Responsible for technical operation budget
Create annual CapEx and OpEx budgets and control expenditures
Responsible for cost management for corresponding cost centers
Assure the highest level of customer service is delivered by staff to all customers
Responsible for the implementation of a quality assurance program that includes performance measures for training device reliability
Proactively develop a working relationship with various Aviation Regulatory Authorities (FAA, JAA, TC) and assure all training devices meet required standards and ensure regular communication with the authorities
Develops the talent pipeline (hiring), drives corporate culture and leads Technical Operations management activities
Performs employee management activities such as resources allocation, performance evaluation, and employee development for the assigned team members
5 to 8 years’ job related experience
10 years’ experience in the flight simulation and/or aviation training industry
Previous Manager or Group Leader experience, that includes direct supervision of simulator maintenance personnel
Previous experience providing customer service with a proven record of success
Demonstrated experience with Regulatory Authorities, preferably in the aviation industry

Manager Technical Services, Flavors Turkey Resume Examples & Samples

B.S. degree in Food Science (Chemistry or other related Science degrees with relevant experience may also be considered). An advanced degree or MBA is preferred
Acquired knowledge, training, and demonstrated ability in flavour application &/or food product development. Must have a general understanding of flavour systems, flavour profiles, flavour types, and flavour applications
Minimum of 5+ years applied technology, technical sales or laboratory experience is required
Face to face interaction with customers or related training required
Strong interpersonal, analytical, verbal and written skills

Manager, Technical Services Resume Examples & Samples

Supervises technical staff and vendors responsible for system and database administration, SAP Basis, and enterprise job scheduling; assigns and coordinates work assignments and resolution of critical technical and procedural problems
Develops and implements strategic and tactical plans to facilitate and coordinate the delivery of technical services and support
Ensures acceptable levels of performance for I.T. systems to meet business requirements; involves a high degree of technical knowledge and effective management procedures within the Technical Services team
Ensures high availability of host computers and database resources
Conducts capacity planning; develops procedures to measure the capacity for systems and applications relative to current and future activities; coordinates the acquisition and implementation of additional resources
Assures that software and firmware is at current revision levels, works with vendors and team to request and schedule upgrades
Creates and maintains technical and operational documentation
Manages institutional budgeting and purchasing activities for technology procurement, works with Finance and I.T. staff to coordinate the ordering, receiving, and payment activities related to the acquisition of new technology
Develops plans, procedures, and activities to support business recovery when problems occur including backup and restoration procedures, vendor agreements, spare parts, data retention, and restoration planning
Responsible for development and coordination of Technical Service planning of the Epson disaster recovery plan and associated annual testing
Oversees Requests for Information (RFI) and Requests for Proposal (RFP) processes related to I.T. infrastructure and data center operations
Works with the Finance and Legal departments to negotiate vendor contract Terms and Conditions (T&C's); Service Level Agreement (SLA), and payment structure
Data Center management for both internal and hosted data center services
Effective management of the change control process aligned with policies and procedures
Team building and performance management
Data Center Operations (in-house, cloud and hosted models)
UNIX, Windows, and Linux servers and operating systems
Enterprise job scheduling (preferably BMC Control-M)
Budget and other financial documents and processes to maximize department resources and maintain control over expenditures
Vendor contract and SLA management

Manager, Technical Services & Projects Resume Examples & Samples

Manage the chemical engineering, analytical chemistry, process control, and economic analysis resources of the refinery to optimize daily operations and develop long-term solutions including projects
Directs and manages project development from beginning to end to include project scope, goals and deliverables that support business goals in collaboration with management and stakeholders
Develop and prepare/submit “Authorization for Expenditures” (AFE’s) for capital projects
Executes the construction of projects within budget and tracks construction change orders for engineering approval
Acts as a liaison between Operations and Project organizations for smooth and timely project execution
Supervises and provides direction to construction inspection personnel and contractors as required
A good working knowledge of Excel and refinery modeling (LP and spreadsheet)
Ability to take initiative, work independently, and possess excellent verbal and written communication skills in order to communicate with all levels of the organization
Able to manage multiple tasks and projects with different priorities and be willing to work in plant and terminal environments
Candidates must have demonstrated commitment to personnel and process safety, environmental protection, and community relations

Manager, Technical Services Resume Examples & Samples

Five (5) years of industry training and increasingly responsible experience in information systems, including software and programming activities
Manages, assigns and coordinates workflow of assigned staff
Provides guidance in problem determination and resolution
Participates in the design reviews of applications software
Leads the development, implementation, communication, and promotion of IT strategic plans
Supervises, trains, and mentors a staff of skilled information systems professionals
Participates in the establishment of department quality objectives and benchmarks. Coordinates the implementation of effective tools to measure performance against these standards
Provides the support and motivation necessary to create and maintain a technical atmosphere that encourages proactive research and development
Adheres to all MH policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice

Junior Manager, Technical Services Resume Examples & Samples

Quality contact for PNA and South American Markets
Act as a role-model on all quality related tasks
Manage and execute quality inspections at distribution centers
Keep track of findings and communicate findings back to Global Technical Services, our local Sourcing offices and Development teams
Support PNA & LATAM teams on any quality related questions and tasks
Ability to interact across functions, regions and external partners
Strong technical background with analytic problem solving skills
Excellent communicator, strong writing skills
Extensive international travel

Escalation Manager, Technical Services Resume Examples & Samples

Responsible for managing a small number of long-running, high-impact escalations
Mapping all customer points of contact and their role in the escalation
Setting and resetting customer expectations on status and timelines
Determining, alongside Engineering subject matter experts, who within MongoDB will need to be involved in order to resolve the escalation

Manager, Technical Services Resume Examples & Samples

Provide technical oversight of ESD’s Financial Management / PeopleSoft environments (Dev, Test, Staging, Production)
Utilize the PeopleSoft Update Manager (PUM) to install patches, updates and new releases
Utilize PeopleSoft App Designer for PeopleSoft customizations
Design new / modify existing PeopleSoft reports and queries (BI Publisher and SQR)
Test and document all customizations and changes to the PeopleSoft system
Provide expertise and act as troubleshooter for IT Analyst and all staff onboarding upgraded PeopleSoft software
Manage requests for System User Maintenance (New Users, Modify Roles / Permissions of existing Users, Locking out users)
Work with the Systems Security Administrator to manage PeopleSoft roles and security
Work with the PeopleSoft Technical Analyst to implement business process enhancements
Monitor PeopleSoft databases and manage daily backups / dev and test system refreshes
Install new PeopleSoft environments as needed
Provide technical oversight of ESD’s ADP Payroll and HR solutions
Run custom ADP reports for HR and Payroll and liaise with ADP technical services
Manage system user license agreements
Provide technical oversight of ESD’s Applied Business Software (ABS) Mortgage management solution
Liaise with Oracle, ADP, ABS and third party support
Manage multiple projects concurrently and meet established deadlines
Oversee Disaster Recovery operations for the PeopleSoft and ABS environments
Oversee off-site storage solutions for critical system backups
Provide technical assistance in any other area of IT as directed by department managers