Technical Services Analyst Resume Samples

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M Mueller

Maxwell

Mueller

28130 Karson Wall

San Francisco

+1 (555) 826 5971

28130 Karson Wall

San Francisco

Phone

p +1 (555) 826 5971

Experience Experience

San Francisco, CA

Technical Services Analyst

San Francisco, CA

Flatley Inc

San Francisco, CA

Technical Services Analyst

Work with Windows in a network setting including but not limited to network printers, file shares, and basic Active Directory functions
Advocate on behalf of customers, working with development and product management teams to resolve customer issues
Perform research and develop new technologies and evaluate work of support suppliers
Performs other duties as assigned by management
Develop and manage project schedules while maintaining current systems
Assist management with all high priority projects and prepare technical presentations
Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering

New York, NY

Client Field Technical Services Analyst

New York, NY

Veum, Davis and Kling

New York, NY

Client Field Technical Services Analyst

Provide technical feedback to Service Desk and Field Services Management on technical/process issues used to improve overall service delivery
Work is regularly reviewed by Manager
Execute service delivery (IMAC, Break Fix) according to Managed Client Policy and Procedure Guide
Performs preventive maintenance, test and repair of equipment
Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
Perform troubleshooting, parts replacement, system upgrades, and basic deployments and repair of Client Assets in campus/remote locations
Escalate to Field Services Management on issues that impact the entire operation at a given site

present

San Francisco, CA

Enterprise Field Technical Services Analyst

San Francisco, CA

Wolff, Schuster and Dietrich

present

San Francisco, CA

Enterprise Field Technical Services Analyst

present

Work autonomously in providing on-site technical support to customers
Assist program or process development and implementation
Works autonomously in providing on-site technical support to customers
Manage on-site parts locker including inventory control
Perform hands-on and in-depth troubleshooting and associated repairs of failed server and storage systems
Performs hands-on and in-depth troubleshooting and associated repairs of failed
Manages difficult and escalated customer situations with a focus on building positive customer relationships

Education Education

Bachelor’s Degree in Architectural Discipline

University of Massachusetts Amherst

Bachelor’s Degree in Architectural Discipline

Skills Skills

Perform basic network cabling tasks including terminating cables
Knowledge and experience running networking cables
Proficient knowledge in Windows OS, Mac OS, Microsoft Office and networking fundamentals
Ability to exercise judgment within established practices, policies and procedures to determine appropriate action
VMware knowledge
In-depth, hands-on knowledge of laboratory/clinical information systems, order entry systems and medical billing systems
Knowledge of Healthcare Information Technology
Knowledge of laboratory/clinical information systems
Ability to follow general instructions on routine work
Knowledge of Healthcare Information Technology. CAP, HIPPA

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15 Technical Services Analyst resume templates

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Client Technical Services Analyst Resume Examples & Samples

Strong leadership, organization and critical thinking skills
2 years demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
Successful completion of a Degree in computer science or related IT field preferable
Self-directed, effective at prioritizing tasks, managing time, and getting things done
Strong skills in Microsoft Excel
Skilled in MS Business Intelligence (preferred, but not essential)
Strong technical background in Microsoft Windows and Unix
Skilled in writing SQL queries for data extraction and analysis

Client Field Technical Services Analyst Alabama Resume Examples & Samples

A+ Certified for onsite customer support, must have excellent customer service orientation and the ability to work as part of a team
System and network security support/certification (Net +; CISSP)
Provide computing services support for an array of computing issues including hardware, software, and networking support
Probes beyond the stated situation to identify underlying issues and consider possible alternatives
Recognizes and acts on inconsistencies in data
May develop new techniques and procedures
Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations
Recommends and assists in the implementation of changes to policies / procedures as appropriate

Black Rock Client Technical Services Analyst Resume Examples & Samples

Demonstrated experience in a production support or client service role (financial services is preferred, but not essential)
Solid technical understanding of infrastructure components e.g. Unix, Windows, Sybase, Network technologies
Enjoys interactive technical troubleshooting and support and has a keen interest in technology
Ability to build relationships with teams in geographically disperse locations
Strong interpersonal and communication skills, both written and verbal, and adept at communicating with all levels of the business and technical parts of the organization
Self-directed, effective at prioritizing tasks, managing time and organizing people
Excellent organization skills and the ability to multi task
Degree, computer science or engineering is preferred although not essential
Skills in Microsoft Office applications
Flexible in respect to working shifts, including weekends and on-call support

Direct Hire Technical Services Analyst Resume Examples & Samples

Provide firm-wide second level support on all firm applications and manage the firms Enterprise Mobility Laptop VPN program
Work with engineers and/or vendor support to resolve issues and find root cause to prevent issues from recurring
Provide direct, routine technical advice/support, troubleshooting assistance, problem resolution, and responses to inquiries escalated through the Help Desk for PCs (both laptops and desktops), applications, and remote access to attorneys and staff either face-to-face, by remote access or on the telephone
Keep up-to-date on the hardware and software supported
3+ years’ experience in providing direct PC and applications support preferred, experience working at a Help Desk required
2+ years’ experience in a law firm required
Demonstrate an understanding of PCs, laptops, printers, and various Windows OS
Demonstrate proficiency in Microsoft Office 2010, iManage DeskSite, macro packages, Litera Change-Pro, Adobe Acrobat XI and time entry software
Ability to communicate in a pleasant and effective manner with attorneys and staff, in person and by telephone, required
Exceptional customer service and troubleshooting skills, problem solving, and follow-up skills are required
Bachelor’s degree or currently working towards one, preferred

Senior Technical Services Analyst Resume Examples & Samples

Excellent communication skills; ability to understand end-user needs, and communicate steps and solutions
Evidence of problem-solving ability
An Associate’s degree from a technical college; or one to two years of related experience and/or training; or equivalent combination of education and experience

Technical Services Analyst Resume Examples & Samples

5 years experience in SAP or other ERP equivalent COTS
Thorough knowledge in SAP Infrastructure with emphasis on BASIS Security
Three (3) years of experience in an SAP environment supporting User Access Requirements Management, SAP Roles development, and SAP Roles Management including the use of SAP Governance, Risk and Compliance (GRC) software suite
Excellent teamwork skills, including working with internal and external departments and organizations
Experience working with virtual, cross-functional teams with track record of delivering results

Enterprise Field Technical Services Analyst Resume Examples & Samples

Perform hands-on and in-depth troubleshooting and associated repairs of failed server and storage systems
Perform thorough documentation of all service activities
Manage on-site parts locker including inventory control
Work autonomously in providing on-site technical support to customers
Work collaboratively in a team environment
Understand and apply principles, concepts, theories, technologies and standards of professional field, while deepening knowledge through exposure to new assignments and continuous learning
Assist program or process development and implementation
Coordinate activities and processes
Screen, categorize, evaluate, reconcile, report and resolve data integrity issues and interprets generally defined practices and methods
Applies discretion and independent judgment to identify when deviation
Provide training and skills development to other support areas

Technical Services Analyst Resume Examples & Samples

Provide world-class, remote customer service and technical support
Deploy, upgrade and configure Illumina’s software solutions on customer systems or in an AWS cloud environment
Analyse, investigate and troubleshoot technical problems related to product configuration, systems environment and the application itself, including APIs
Advocate on behalf of customers, working with development and product management teams to resolve customer issues
Consult with customers during implementation projects and set up the IT platform required to support our solutions
Occasional out of hours support through sharing on-call duties with the whole team to maintain service levels during statutory holidays
Contribute to the ongoing improvement of Illumina’s customer support knowledge base, methods and practices

M HIS Technical Services Analyst Resume Examples & Samples

Take inbound technical customer support calls for the 3M HIS software solutions, which involves multiple client phone conversations to fully understand and resolve issues
Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
Troubleshoot assigned 3M Software applications as well as interfaces (HL7, XML, etc.,) as well as Windows operating systems, network, and Citrix
Represent 3M HIS in communications with external customers and 3M departments
Assume responsibility for handling varied customer issues, inquiries, and problems with regard to 3M HIS software
Exercise discretion and independent judgment when dealing with software concerns/problems
Build credibility and trust with 3M HIS customers and department by providing solutions to software issues, inquiries and problems
Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction. Support the team process and participate on cross-functional and Six Sigma teams
Train existing staff on pertinent issues relating to OS, Citrix, Networking, etc. where necessary
Minimum of two or more (2+) years of computer systems technical experience
Minimum of one or more (1+) years of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
Knowledge in basic database concepts including the ability to construct simple queries
Programming experience with Perl, JavaScript, Java, etc. or recent college graduate with co-op experience
Knowledge and experience with interfaces, including XML, HL7, JSON, etc
Understanding of health care industry
Active listening and oral/phone skills
3M HIS product knowledge
Minimum of two (2) years of technical customer support or help desk experience
Able to write and implement SQL Scripts

M HIS Technical Services Analyst Resume Examples & Samples

Identify areas of opportunity to improve communications and efficiency of operation to improve customer satisfaction
Support the team process and participate on cross-functional and Six Sigma teams
Associate’s Degree or higher from an accredited University
Knowledge in basic database concepts including the ability to conduct simple queries
Minimum of two (2) years technical customer support or help desk experience
Minimum of one or more (1+) years SQL database experience
Minimum of one or more (1+) years LINUX/UNIX OS experience

Technical Services Analyst Senior Resume Examples & Samples

Training of operators in over the shoulder sessions and some formal classroom training sessions may be required
Knowledge of the system infrastructure and web development, is helpful in support to field exercises and demonstrations
Analyst will resolve maintenance problems logistics problems, and compiles data on for work order to document and track faults and reliability information
Candidate will be working in a fast paced multi- faceted environment and will ensure utilization of proper change management procedures regarding the installation and testing of all upgrades and enhancements
Must be able to lift 80 pounds and able to work outdoors
Analyst provides input for standardization and interchangeability of parts to expedite logistic activities
It is desirable and helpful if candidate has knowledge or experience of Mission Command Warfighter Functions: Maneuver (Systems - CPOF, BCCS, Command Web, GCCS-A, DRRS-A, Common Tactical Vision (CTV), MCST, Warfighter Information Tool (WIT-M); Logistics - (Systems - BCS3, BCS3 Node Management, National Enterprise Data Porta); FIRES - (Systems - AFATDS, JADOCS, FOS PFED, LFED, GDU-R, Centaur); Intelligence - (System - DCGS-A); Missile - (Systems CRAM, AMDWS); Aviation - (System - TAIS)
Candidate should possess experience creating and managing virtual machines, perform IAVA, OS, and application patching/updates, as well as a strong working knowledge of Internet networking technologies and principals including TCP/IP and DNS

Technical Services Analyst Resume Examples & Samples

Must be capable of constructing interface circuitry (digital, analog, and hybrid circuits), special cabling, etc. in support of system system/software test fixtures
Must possess sufficient technical electronics knowledge and experience to perform above construction from preliminary sketches/design information furnished by project engineer
Digital/hybrid/analog electronics technician is required
Military experience is highly desirable
Training of operators in over the shoulder sessions and some formal classroom training sessions
Knowledge of the supporting system infrastructure and web development, is helpful in support to field exercises and demonstrations
Analyst will resolve maintenance problems logistics problems, perform equipment repairs, maintenance exchanges and compiles data on for work order documents to track faults and reliability information
Experience interacting with senior military leaders
Must have deployed at least once to OIF/OEF for area support missions or participated in JRTC or NTC exercises using aforementioned equipment
Skilled in common Windows based software
3 Years of progressive IT experience
Candidate must be able to lift 80 pounds and able to work outdoors
Must have experience in systems analysis, fault detection, isolation, and correction of computer systems and individual peripheral devices
Hands on ABCS systems experience: Direct administrative responsibilities for any other ABCS system such as BFT, DCGS-A, AFATDS, others
It is desirable and helpful if candidate has knowledge or experience of Mission Command Warfighter Functions: Maneuver (Systems - CPOF, BCCS, Command Web, GCCS-A, DRRS-A, Common Tactical Vision (CTV), MCST, Warfighter Information Tool (WIT-M); Logistics - (Systems - BCS3, BCS3 Node Management, National Enterprise Data Porta); FIRES - (Systems - AFATDS, JADOCS, FOS PFED, LFED, GDU- R, Centaur); Intelligence - (System - DCGS-A); Missile - (Systems CRAM, AMDWS); Aviation - (System - TAIS). Full DoD 8570 IAT Level 2: CompTIA Security+ AND another qualifying ‘computing environment& certification i.e. A+, Network+, Server+, Microsoft certifications, CISCO, VMware

Technical Services Analyst Resume Examples & Samples

Represents business units from Insurance Operations and other departments, and makes appropriate decisions on their behalf regarding the design of new and existing products, development of policy forms, review of forms to meet state regulations and how product features will be processed within administrative and illustration systems. Key contibutor in product implementation team meetings interpreting high-level specifications, and at times, influences decisions based on system and processing capabilities
Works hand-in-hand with Information Technology and system vendors in determining scope and timeline for implementation of new products or system enhancements and/or corrections. Analyzes modification needs from the vendors and special coding to plan file
Serves as a key contributor in the project planning process for new product implementation and other corporate projects where quality assurance testing and training by Technical Services is required. Ensures that all research, coding, testing and training deliverables are incorporated into the scope and requirements definition, project scheduling and other necessary activities in the project planning process
Significantly contributes in defining business requirements for new and existing operational systems
Works with Information Technology and other business units to define appropriate processing procedures to be used within each system
Analyzes the processing functionality for new systems and changes to existing system, ensuring business requirements will be met. Also responsible for development and delivery of appropriate training for such functionality
Represents Insurance Operations while actively participating in committee meetings on developmental projects, large-scale improvement projects and internal Insurance Operations committees
Leads small- to moderate-size projects within Technical Services. Coordinates activities of other Technical Service Analysts, and oversees timely and quality deliverables
Develops system configuration using high-level programming code such as XML; maintains system rules engine and code-driving database tables and develops function calls for various systems, including Sales and Compliance system, Bank File, doctor and drug databases and zip code valuation
Independently codes and maintains appropriate system files, such as plan file and plan tables, for product plans, riders and benefits, interest rates, accounting, agents’ commissions, and product rates that drive programming logic and calculation
Develops accurate and comprehensive test plans and test matrices for testing the implementation of new products or enhancements in the Enterprise administration and peripheral systems. Executes such plans and executes test matrices to ensure a complete and quality checkout. Signs off such testing to the extent that everything in the test matrix has been completed and is in proper working order
Reviews test plans and matrices with business units to help ensure that all procedures and systems processes employed by the business unit are adequately covered. Provides proper communication and correction follow-up to those business units when any deviation from those plans is encountered
Collaborates on development of training sessions for the business units for all new product and procedural updates as a result of new product implementation and/or other corporate projects. Provides quality delivery of such training
Provides next level help when problems or errors occur in administration systems or processes employed by Insurance Operations business units after processors have thoroughly researched and explored possible solutions through normal Insurance Operations resources (e.g., online help, procedurr manuals, supervisory help). Researches and analyzes problems or errors and determines action steps (correction or referral). Follows up on such action and regularly communicates status of correction to the various business units. Coordinates the efforts of Technical Services and/or other referrals, such as Information Technology, ensuring that all corrections are appropriately implemented and tested for quality and completeness. Additionally, develops and delivers any necessary training corresponding to problem resolution
Provides next level help when problems or errors occur in illustration and/or commission processing systems employed by the various marketing business units (Western & Southern Life, Columbus Life, IFS). Researches and analyzes problems or errors, and determines action steps (correction or referral). Follows up on such action and regularly communicates status of correction to the various business units. Coordinates the efforts of Technical Services and/or other referrals, such as Information Services, ensuring that all corrections are appropriately implemented and tested for quality and completeness. Additionally, develops and delivers any necessary training corresponding to problem resolution
Performs policy form verification for new and existing products. Maintains all existing policy forms and applications, ensuring they are compliant with corresponding state regulations
Develops and presents job-specific training as management directs, applying appropriate adult-learning principles
Develops and presents system and software training
Supports the maintenance of reinsurance treaty information provided by Actuarial department. Performs functionality, operational, regression and/or parallel testing on the appropriate reinsurance systems, ensuring new and existing products are processed in accordance with product characteristics and business requirements
Proven examples from work experience on identifying complex problems, researching and quantifying the problems, logically solving the problems and implementing creative resolutions
Demonstrated in-depth knowledge of insurance products, including benefits, riders and various administration processes
Proven examples from work experience in testing financial services products and/or software packages giving details of development and execution of test plans
Proven examples of leading small to medium projects
Proven examples of solving medium to complex problems using mathematical, logical and technological skills
Demonstrated ability to grasp computer and other technical concepts such as database, table-driven code, testing tools or 4th generation computer-language concepts. Must be able to cite examples of quickly learning new technological concepts and applying them to business needs
Proven examples from work experience in writing technical processing procedure documentation as well as examples of report-writing and presentations
Demonstrated excellent verbal and written communication skills with ability to convey information to internal and external customers in a clear, focused and concise manner while following proper rules of punctuation, grammar, diction and style
Proven examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties
Proven examples of motivation and experience working under limited supervision
Proven experience and proficiency assessing, analyzing, writing and communicating business requirements/
Working knowledge of word processing, spreadsheet and database applications, along with table-driven concepts, testing tools and 4th generation programming languages

Enterprise Field Technical Services Analyst Resume Examples & Samples

Perform knowledge transfer and product orientation of implemented solutions
Understand and applies principles, concepts, theories, technologies and standards of professional field; develops and applies specialized knowledge within own discipline; and deepens knowledge through exposure to new assignments and continuous learning
Perform advanced troubleshooting techniques to address complex technical issues
Address escalated technical issues from less experienced team members
Work autonomously in delivering installation services
Prepare documentation to record and track project status

Client Field Technical Services Analyst Resume Examples & Samples

Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools
Performs preventive maintenance, test and repair of equipment
Engages users to determine their potential future business requirements

Technical Services Analyst Resume Examples & Samples

2-4 years of experience in the IT field or equivalent work experience
Bachelor’s Degree with a concentration in Business, Economics or Computer Science, or an equivalent diploma
Ability to follow general instructions on routine work
Ability to exercise judgment within established practices, policies and procedures to determine appropriate action
Ability to build productive internal and external working relationships
Basic application of productivity suite software (i.e. Microsoft Office)

Quality & Technical Services Analyst Resume Examples & Samples

Lead the corporate Quality Service Incident (QSI) process by maintaining dashboards in Pathfinder. Organize and lead QSI meetings for all business units
Develop data-driven approaches to resolve quality issues at Compass Minerals manufacturing sites. Candidate will be expected to use their background to grasp and solve technical issues. With that, they will use data as the basis for solving the problems and statistics and other tools for root cause analysis, corrective and preventive actions, etc
Develop data-driven approaches to address quality issues at customer or vendor sites. Candidate will be expected to use their background to grasp and solve technical issues. With that, they will use data as the basis for solving the problems and statistics and other tools for root cause analysis, corrective and preventive actions, etc
Support the implementation and expansion of corporate procedures with appropriate document control
Tactfully address customer complaints via the technical service hotline and/or email system
Provide documents to sales or prospective customers to support the company’s growth objectives. (Documents to sales/customers – these could be Product Datasheets, Technical bulletins, technical reports, control charts, etc.) The person in this position will develop new documents from the ground up or modify existing ones
Partner with Research & Development to resolve difficult technical challenges
Assist with the development and maintenance of a Quality Management System at all sites
Champion the development of product datasheets
Maintain professional conduct at all times in line with Compass’ Core Values

IT Technical Services Analyst Resume Examples & Samples

Three to five years of experience with Nautilus (OnBase) technologies with experience utilizing Unity Client, Outlook integrations, OCR, E-forms, workflow setup and Scripting, System upgrades and maintenance, Nautilus System installations, and Scanner/Kofax software is preferred
Three to five years of experience creating and maintaining with PowerShell scripts is preferred
Three to five years of experience working with relational databases, writing SQL, and analyzing or reporting data with knowledge of TSQL and stored procedures. SSIS, SSRS, SSAS, and ETL experience is preferred
Must be familiar with Microsoft Office Applications and Database applications (required)
General working knowledge of commonly used programming command language, and utilities required
Three to five years of experience in personal computing business systems administration is required
Experience managing enterprise technology in business applications settings is preferred

Client Field Technical Services Analyst Resume Examples & Samples

Execute service delivery (IMAC, Break Fix) according to Managed Client Policy and Procedure Guide
Coordinate with Client End User on expectations and availability to conduct Managed Client Services
Strive to meet all Client SLAs and Customer Satisfaction Goals
Escalate to Field Services Management on issues that impact the entire operation at a given site
Provide technical feedback to Service Desk and Field Services Management on technical/process issues used to improve overall service delivery
This position serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles
Document work product in system of record

IT Technical Services Analyst Resume Examples & Samples

Administer and maintain a mission critical environment consisting of
5 years of work experience in enterprise environments within a data center team
Degree in Computer Science / Information Technology or equivalent
Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
Experience of some or all technologies currently deployed in the data center (covered in responsibilities)
Excellent verbal and written communication skills in English is essential

Enterprise Field Technical Services Analyst Resume Examples & Samples

Performs knowledge transfer and product orientation of implemented solutions
Understands and applies principles, concepts, theories, technologies and standards of professional field; develops and applies specialized knowledge within own discipline; and deepens knowledge through exposure to new assignments and continuous learning
Addresses escalated technical issues from less experienced team members
Works autonomously in providing on-site technical support to customers
Works autonomously in delivering installation services

Technical Services Analyst Resume Examples & Samples

Practices due diligence while researching, evaluating, selecting, and recommending new systems and resources
Develop and manage project schedules while maintaining current systems
Work directly with business development and other departments to acquired and integrate new businesses
Provide budget numbers for acquisition and new startup plans
Implement and maintain network security standards for new acquisitions
Manage team schedule to meet business developments timelines
Coordinate all other department to ensure smooth transition of newly acquired and start-up practices
Monitor efficient working of all complex and multifaceted projects
Perform research and develop new technologies and evaluate work of support suppliers
Evaluate work and ensure compliance to all infrastructure standards and polices for various supplier proposed solutions
Assist management with all high priority projects and prepare technical presentations
Monitor all customer inquiries and ensure appropriate resolution of same
Respond and successfully interact with coworkers, administrative staff, district personnel, contractors, consultants, and manufacturer vendors
Minimum of 5 years technical support experience with strong troubleshooting skills in a large-scale production environment
Experience working with monitoring and management tools such as Solarwinds
Experience remote location and supporting with minimal on site IT resources
Experience working with Microsoft SQL Server a plus
Scripting knowledge, including Powershell, VB a plus
Ability to multitask and adapt quickly to emerging technologies
Experience working with automation and automation tools

Senior Technical Services Analyst Resume Examples & Samples

Plan and lead projects in compliance with Ross SDLC
Ensure that all projects adhere to the project timeline and budget
Set and effectively communicate project expectations to team members and stakeholders
Document issues and process improvement areas and drive resolutions
Lead project meetings with the project team including outside vendors
Procure equipment and services per the bill of materials
Ensure that the environment is built per the build standards and compliance requirements
Provide metrics and reporting to management and business partners
Review detection and escalation activity and recommend improvement opportunities to management. Create standard practice for handling and resolving new events in the enterprise IT environment
Plan real time configuration and monitoring of components of an enterprise IT environment on a day-to-day basis
Resolve unique issues and define uniform approach for handling new IT service related issues and customer support requests
Resolve unique incidents and identify root causes of problems. Review incident and root cause reports
Associates or Undergraduate degree in information systems or a related technical discipline preferred
At least 5 to 10 years of lead experience with IT infrastructure project teams
Experience leading teams of internal and external people
Strong analytical ability, business acumen, judgment and problem solving skills
Strong interpersonal skills with the ability to lead project teams
Ability to work with teams that are geographically distributed

Technical Services Analyst Resume Examples & Samples

Analyse, interrogate and forecast supplier spend, category profits, losses, service penetration, sales volume, business line level and product level
Develop and monitor supplier activities and performance on a regular basis including cost control and revenue generation, proactively highlighting areas for improvement
Liaise with local and international teams to produce statistical data, budgets and forecasts relating to key services as well as participating in the preparation and specification of local and international supply tenders
Liaise with suppliers and internal departments for the analysis and invoice of rebates and bonus payments from suppliers
Identify and propose potential cost savings through monitoring supplier spend trend analysis
Ensure high accuracy and quality of work whilst identifying potential opportunities for process improvements that enhance our customer service offering
Commodities cover all Alphabet in-life operational topics including Service, Maintenance and Repair (SMR), Tyre, Glass, Accident Management, Driver Risk and Breakdown Recovery
Proven experience in an analytical area dealing with external parties on business, performance measurement and other commercial matters; ideally in a fleet industry or financial services environment
Exceptional level of process accuracy and analytical and information gathering skills as well as possessing a good commercial awareness and an entrepreneurial spirit
Effective, proactive communicator and inspirational, collaborative team member; able to prioritise and ensure deadlines are met through effective time management
Passionate about what you do and about delivering an outstanding level of customer service for both internal and external customers
Great eye for detail with strong Word, Excel and Access skills

Technical Services Analyst Resume Examples & Samples

Prepares the Life Limited Part history sheets using the information provided by the team
Coordinate and assist in the preparation, review and completion of the engine technical document
Responsible for daily engine file preparation in accordance with work instructions
Scans and archive the engine and parts records
Coordinates and monitor the archiving of records with the Archiving vendor
Manages department filling and archiving system
Manages the Quality Documentation System
Manages the update of the department metrics
Creates and update procedures, instructions and forms
High school diploma/GED with additional training in office administration with concentration in document retention (storage), document distribution and organization of electronic data

Technical Services Analyst Resume Examples & Samples

Provides technical support to internal staff, field service representatives and laboratory clients in order to ensure efficiency in the systems software
Performs hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Fields incoming help requests from end users via telephone, e-mail and walk in, in a courteous manner
Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician
Test fixes to ensure problem has been adequately resolved
Running, terminating, and testing network, data, and voice cables
Experience configuring and maintaining telecommunication systems
Configure and troubleshoot network problems
Work with Windows in a network setting including but not limited to network printers, file shares, and basic Active Directory functions
Knowledge of trends in technology relating to software applications
Conduct research into software development and delivery concepts, as well as technical application issues
Absorb new ideas and concepts quickly
Communicate effectively, efficiently, and courteously with end users while supporting them in person or on the phone
Work effectively in a team oriented setting
Knowledge and experience running networking cables
In-depth, hands-on knowledge of laboratory/clinical information systems, order entry systems and medical billing systems

Technical Services Analyst Resume Examples & Samples

Prioritizes and schedules problems. Escalates problems (when required) to the appropriately experienced technician or group
Support, configure, maintain and update Windows servers and storage devices
VMware knowledge
Traveling is required to other locations
Understanding of Cisco networks including LAN/Wireless configuration and troubleshooting
Knowledge of Healthcare Information Technology. CAP, HIPPA
Perform basic network cabling tasks including terminating cables
Software and hardware trouble shooting skills
Knowledge of laboratory/clinical information systems
2 year degree in the field of computer science, information systems, information technology, and/or 5 years equivalent work experience
Microsoft certifications preferred

IT Technical Services Analyst Resume Examples & Samples

4+ years of work experience within international infrastructure roles
Experience managing
Client Automation
Desktop management with SCCM or Dell Kace
Microsoft Exchange / Office 365 knowledge
Virtualization (VMware or Hyper-V) is an added advantage
MS SQL Databases is an added advantage
PowerShell (preferably) or VBS is an added advantage
Degree in Computer Science / Information Technology or equivalent is an advantage
May 31, 2017

Business Technical Services Analyst Senior Resume Examples & Samples

Service Desk Triage – initial assessment of client issues, evaluation of the resolution route and resolving the incident where they do not require a fix
Service Desk SLA monitoring
Analysis & evaluation of client business requirements, estimating effort and guiding the client to solutions
Assessing new client requirements and identifying the most appropriate technical solution
Converting the client’s business requirements into detailed technical specifications
Release Management in respect of projects, compliances and fixes
Client Configuration maintenance – ownership of client specific documentation
Project monitoring and risk assessment
Educated to degree level in a relevant subject such as Computer Science, MIS or Business
Extensive experience in software development in the Payment Systems industry
Knowledge in cards and payment system work flow
Familiarity with Payment Systems message formats and file structures
Advanced knowledge and experience in PL/SQL development and/or project management
Knowledge of Oracle
Writing and analysing code
Analytical with excellent problem solving skills and the ability to learn new technologies and handle tasks of varying complexities
Customer-oriented Technical Leadership Skills
Excellent spoken and written English communication skills
General use of source control and source code change management tool
Database design fundamentals

M HIS Technical Services Analyst Resume Examples & Samples

Associate’s degree or higher from an accredited institution
Minimum of one (1) year of technical support or help desk experience
Minimum of six (6) months experience working with SQL databases
Knowledgeable in basic database concepts including the ability to construct simple queries
Aptitude for providing positive customer service and good communication and problem solving
Knowledge of XP, Windows 7 operating systems
Flexibility to work various shifts based on business needs

M HIS Technical Services Analyst Resume Examples & Samples

Associate’s degree or higher from an accredited university
Minimum of two (2) years of computer systems technical experience
Minimum of one (1) year of experience with IIS, Windows Server OS, Windows 7, Citrix/TS, VM
Minimum of one (1) year of SQL database experience
Minimum of one (1) year of LINUX/UNIX OS experience

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