Marketing Insights Manager Resume Samples
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Marketing Insights Manager Resume Samples
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EW
E White
Elroy
White
119 Pietro Tunnel
Boston
MA
+1 (555) 609 9695
119 Pietro Tunnel
Boston
MA
Phone
p
+1 (555) 609 9695
Experience
Experience
Boston, MA
Marketing Insights Manager
Boston, MA
Daniel-Rath
Boston, MA
Marketing Insights Manager
- Messaging efficacy; using market research and other mechanisms to track HUMIRA’s positioning and overall promotional effectiveness in the IBD market
- Being the B2B research, sales analyse and trend analyse guru
- Researching new analytic tools and techniques to further increase knowledge base and incorporate new learnings into Marketing Insights practice
- Results-focused approach and willingness to go the extra mile for clients
- Works closely with respective team members from various disciplines (Account, Strategy, Creative, Technology) within the agency and the client to optimize and coordinate strategies and tactics
- Act as research lead for key departments focused on providing strategic insight, forming a trusted relationship, and staying ahead of upcoming business decisions
- Analytical thinking/problem solving
Chicago, IL
GSS Advertising Insights Visualisation & Marketing Narrative Manager
Chicago, IL
Gleason, Waters and Beahan
Chicago, IL
GSS Advertising Insights Visualisation & Marketing Narrative Manager
- Work effectively with cross-functional team across Sales Account Manager, Marketing Science Researchers, Product
- Think and work independently, demonstrate creativity and deliver quick results, yet demonstrate a team-player attitude
- Build rich and dynamic dashboards, tools and reports using out-of-box features, customizations, and visualizations
- Conceptualize and build dashboards and that are simple, visually appealing, yet showcase a powerful story
- Familiarity with digital media and social media marketing techniques etc. is a plus
- Good knowledge of Pitching sales products
- Be an expert in building narratives using PowerPoint presentations that are succinct and crisp, with a balance of high-level insights for executives, and a detailed enough view for core teams
present
New York, NY
Senior Manager, Consumer Insights & Marketing
New York, NY
Rohan LLC
present
New York, NY
Senior Manager, Consumer Insights & Marketing
present
- Develop with the relevant units of the Consumer Management area a set of guidelines to run campaign at regional level
- Execute worldwide guidelines to maximize channel and tools engagement
- Assess current survey practices/project and define steps for improvement/dismissal to suggest to the worldwide team
- Scout and manage local vendors
- Collaborate with the worldwide team to build a synergistic dialogue among regions to share best practices and KPIs
- Master the company tools and maximize the adoption of them at regional level
- Promote the One Customer View targeting practices and engagement of local clients
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Iowa State University
Bachelor’s Degree in Business
Skills
Skills
- Good knowledge of Excel and PowerPoint
- Produces actionable deliverables (e.g. scorecards, ad hoc and project summary reports) to support strategic planning activities
- Be able to create a concise theme and story in analytic deliverables when necessary
- Recommend measures to improve efficiency and/or quality of marketing analytics services and deliverables
- Knowledge of basic statistics
- Demonstrable evidence of creating and using market research/insights to enable market development efforts
- Excellent skills in data analysis and insights identification
- Excellent time management skills
- Ability to multi-task and prioritize
- Working knowledge/familiarity with key performance measures across multiple channels including Overall Brand, Digital, CRM, and Modeling
15 Marketing Insights Manager resume templates
Read our complete resume writing guides
1
Marketing Insights Manager Resume Examples & Samples
- Working closely with Marketing Director on the development of any needed sales collateral and brand positioning tools including, but not limited to presentations, media kit sheets, sell sheets, competitive overviews etc
- Responding to research requests from the sales and marketing teams for RFP’s and presentations, including syndicated runs and marketplace & industry information
- Brainstorming with the Creative Services/Marketing team on custom marketing solutions, mailers, email blasts etc. and develop supporting research/industry insights to strengthen the idea
- Responsible for monitoring advertising and category trends relevant to the brand and advertisers
2
Marketing Insights Manager Resume Examples & Samples
- Act as research lead for key departments focused on providing strategic insight, forming a trusted relationship, and staying ahead of upcoming business decisions
- Consult with internal clients and recommend research designs that address their strategic needs and align with business objectives
- Create primary research instruments including survey questionnaires and focus group discussion guides and work with clients on the review and approval process
- Train and develop other team members to increase the overall impact of our team
- Master’s degree (MBA or MMR)
- Knowledge of multivariate analysis
- Experience with advanced statistical techniques (conjoint, discrete choice, etc.)
- Knowledge of, or desire to work in, resort / tourism industry
3
Marketing Insights & Analysis Manager Resume Examples & Samples
- Provide ongoing audience, market, and performance insights on gaming and apps cross-platform
- Primarily support Disney Interactive EMEA, but also the wider Disney digital research and analytics needs, through providing platforms and tools, guidelines, training, automation of data, and templates
- Evolve measurement and reporting in line with DI developments and new measurement needs, and work with other teams to evolve Disney measurement and data usage
- Advanced skills in Excel, good PowerPoint proficiency
- Strong numerical, analytical and research skills
- Ability to weave together and tell a coherent story from multiple data sources
- Ability to interrogate and quality-control data sources
- Strong presentation skills (preparation and delivery)
- Effective communicator (provide expert opinion to non-research or non-gaming stakeholders)
- Strong interest in games and the overall digital landscape
4
GSS Advertising Insights Visualisation & Marketing Narrative Manager Resume Examples & Samples
- Apply your expertise in quantitative analysis, data visualization and data-mining to tell the story behind numbers and derive actionable insights for Facebook advertisers
- Understand digital media Industry trends, and develop in-depth, vertical-based insights that help drive value for advertisers and higher adoption for Facebook ad products
- Establish the Visualization standards and frameworks to enable actionable advertiser facing insights
- Guide a number of advertiser focused data analysts in delivering data-based actionable narratives
- Conceptualize and build dashboards and that are simple, visually appealing, yet showcase a powerful story
- Be an expert in building narratives using PowerPoint presentations that are succinct and crisp, with a balance of high-level insights for executives, and a detailed enough view for core teams
- Work effectively with cross-functional team across Sales Account Manager, Marketing Science Researchers, Product
- Marketing and Product teams, learn the cutting edge research practices to highlight Return on Advertising Spend (RoAS) and use this information to build actionable analytics
- Build rich and dynamic dashboards, tools and reports using out-of-box features, customizations, and visualizations
5
Marketing Insights Manager Resume Examples & Samples
- Develop the research function within Coty UK with the central objective of ensuring market intelligence drives enhanced performance of our brands
- Ownership of the research budget with the responsibility for data purchase, company/agency selection and the negotiation of fee. For some of the higher value annual agreements negotiations may be led by Coty Worldwide procurement as part of global or regional agreements
- Ensure that all research programmes are delivered on time and on budget
- Ensure that the total annual investment on data is within the approved research budgets
- Determine the optimum delivery method for market data and insight into the business
- Manage the monthly and weekly reporting and analysis of data
- Ensure data is analysed to enable it to be presented in a clear and digestible format
- Provide Insight and recommendations for actions based on the data and analysis to enable enhanced decision making within the rest of the business
- Build a close working relationship with the marketing department in order to understand the brand objectives
- Proactively seek out opportunities to use market data to assist in the development of brands, products and gain in market share
- Manage the two insight managers. Define their objectives in order to best deliver the company directives
- Define roles; manage workload and allocation of workload within the department
- Conduct appraisals and support personal and career development for the team
- Degree or equivalent qualification (or level of experience) required
- Solid professional experience in a sales/marketing environment
6
Marketing Insights Manager Resume Examples & Samples
- Database visualization software (e.g. Tableau)
- SPSS or R
- Sparq (Vision Critical)
- Keynote
7
Marketing Performance & Insights Manager Resume Examples & Samples
- Take ownership for all market research, competitor analyses and management information reporting for the EMEA Marketing team. Produce regular performance reports for the business to gain further insight into marketing activities and their return on investment
- Carry out analysis of investor behaviours to assess what marketing is needed to promote both long and short term investment opportunities to clients
- Drive business change through evaluation of existing marketing activities and generating solutions to enhance strategies going forward. Review the ROI of existing projects and suggest change to increase hit rate in future projects
- Ensure the marketing team are maximising business attraction and retention opportunities and adhering to assigned budgets
- Work closely with the Head of Marketing for Europe to establish key performance metrics for the team to ensure future return on investment is evident and presentable to C-suite executives
- Work closely with relevant marketing managers across digital, planning and project teams on a global basis to gain further insight into previous activities and future strategy, and work with them to enhance productivity and output of campaigns
- Work closely with the Compliance team to keep up to date on financial regulation and report on any possible breaches to regulation
- Ad hoc support as part of wider marketing performance and data analytics teams
- Previous experience working in marketing or data analytics for an Investment Manager, with clear experience of management information reporting, data analysis and delivering change
- Experience managing or mentoring junior team members, leading by example
- A skilled communicator with an ability to digest complex ideas and make them meaningful to the target audience
- Creative thinker with the confidence to work with all levels of management
8
Product Marketing Insights Manager Resume Examples & Samples
- You will utilize Amazon's marketing measurement and data platforms to help our CPG advertisers understand the impact of their marketing investments with Amazon (sometimes this will entail pulling a standard report, and mining millions of rows of data for insights!)
- You will work closely with sales and account management to make data-driven decisions around media planning and strategy
- You are responsible for the relationship with our clients' analytics and insights teams to jointly drive test plans, research and innovation
- Represent the "voice of the customer", identifying repeatable solutions that can be built to scale to serve more advertisers. Act as a liaison to product teams to help productize these solutions
- Advocate and educate clients and internal teams on Amazon's ad platform products
- A bachelor's degree is required, preferably in an analytical field (e.g. Economics, Computer Science, Mathematics, Statistics, or Finance)
- Understanding of basic statistics (correlation, distributions, regression)
- Experience in online advertising or web-based technologies
- Experience partnering with sales and/or engineering/product development teams
- Strong analytical and quantitative skills, especially applied to marketing analysis
- Strong client-facing experience (3-5 years)
9
Product Marketing Insights Manager Resume Examples & Samples
- You will utilize Amazon's marketing measurement and data platforms to help our FinServ advertisers understand the impact of their marketing investments with Amazon (sometimes this will entail pulling a standard report, and mining millions of rows of data for insights!)
- Represent the "voice of the customer" and anticipating client needs, identifying repeatable solutions that can be built to scale to serve more advertisers. Act as a liaison to product teams to help productize these solutions
- Digital advertising and e-commerce experience
10
Marketing Insights Manager Resume Examples & Samples
- Systems; to ensure that competitor insights are developed and disseminated in an appropriate and timely manner to in-field & Cross Functional Brand teams. Coordinate the gathering, synthesis and regular dissemination of competitor intelligence through the establishment of a Market Insights Bank
- Brand planning; to ensure that effective and appropriate counter strategies are in place for existing and emerging competitors, and that tactics are developed and implemented in alignment with the overall HUMIRA IBD strategy. Lead the completion of competitor sections of the strategic brand plan. Develop competitor defence plans with the cross functional brand team via annual competitor workshop
- Sales materials; to ensure that the sales representatives are equipped with effective competitor counter materials to enhance their sales calls. Develop and implement competitor objection handlers. Coordinate the review and challenge of misleading or inappropriate competitor materials to ensure the misleading competitor materials are addressed quickly. Apply the Challenger Sales model to competitor training and materials
- Sales team training; to ensure that the sales representatives have the right knowledge and skills to effectively address competitor challenges. Develop and complete competitor training modules, clinical snapshots and ensure their incorporation into the Gastro Blended Learning Plan
- Coordinate and deliver competitor training in field teams & CFBT members ; both during induction or ongoing training during National and Mid Cycle meetings
- Complete two days in-field one-on-one competitor coaching per sales representative per year to address individual needs and increase competitor understanding and better
- Messaging efficacy; using market research and other mechanisms to track HUMIRA’s positioning and overall promotional effectiveness in the IBD market
- Expenditure tracking; manage the Market Insights Manager budget lines in the Gastro expenditure tracker in conjunction with the SPM
- Tertiary qualification in business or science
- Extensive knowledge of Inflammatory Bowel Disease and/or HUMIRA preferred
- Pharmaceutical in-field experience either in sales or as an MSL, in Product management or sales coaching/training experience
- Meet the requirements of ISO and Class A by complying with all relevant quality policies and procedures
- Comply with all relevant occupational health, safety and environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment
- Excellent communication skills, to effectively influence without authority
- Ability to both work independently, and extremely collaboratively to ensure in-field alignment
11
Marketing Insights Manager Resume Examples & Samples
- Spend time with the key business unit innovation and research teams to learn their systems, methodologies, customer databases, etc
- Prepare and manage research schedule and budget for the year
- Conduct/prepare VOC (voice of the customer), infield research and other methods to vet new business opportunities and segments
- Conduct and maintain schedule for In-field user work (ethnography) – Infrastructure jobsites and other locations where needed
- Create model to identify and provide an estimate for market sizing
- Identify user frustrations and validate technology advancements for particular markets, segments and users
- Advance ideas through researching the internet/other for key trends, technologies, business models, products, etc
- Assist in the development and execution of an overall business plan for identified segments. This will require situational and internal assessments, competitive overviews and market opportunities
- Minimum - Undergraduate college degree: Bachelor’s in Business field or Specialized technical training, in the area of Research
- 3+ plus years specific experience in research, 2+ plus years’ experience in product development
- Leadership and team building skills
- Communication skills (verbal / written)
- Disciplined approach to research methodology
- Agile and Flexible to adapt to changing business environment
- Proactive, self-motivated individual
12
Marketing Performance & Insights Manager DC Resume Examples & Samples
- Processing and analysing all shopper data, understanding the uniqueness of their behaviours and expectations, in order to further improve shopper experiences and drive the effectiveness of our marketing activities in D2C EMEA
- Bringing our marketing insights and analytics to the next level by collaborating effectively with internal and external stakeholders
- Leading to evolve and implement the D2C Marketing Insights and Performance framework, identifying and setting priorities
- Driving insights to action, delivering recommendations to stakeholders inside D2C and within TLG
- Setting up toolbox for ongoing analysis for us to become world-class experts in delivering shopper experiences
13
Marketing Insights Manager Resume Examples & Samples
- Manage the Customer Satisfaction and Loyalty Survey process including guiding frontline colleagues how to follow up on customers’ responses, tracking follow up quality (support cluster colleagues)
- Analyse Customer Satisfaction and Loyalty Survey findings and in discussion with cluster leadership team define cluster actions. In collaboration with cluster colleagues develop and monitor progress on actions (support cluster colleagues)
- Combine trade market mapping with market insights to identify and profile potential target groups for customer communication (support Content)
- Drive right usage of data sources in market into lead management (prospect identification and lead nurturing) incl. social listening data, linkedIn, Google etc
14
Marketing Insights Manager Resume Examples & Samples
- 50%
- Establish self as consumer research , business to business research, sales analysis and trend analysis expert. Establish Cargill Protein as the industry thought leader in the Protein Ingredient space
- Lead ad-hoc primary research as needed by marketing team such as custom surveys and concept testing
- Lead analysis of secondary research sources such as purchased reports and AC Nielsen
- Create insights to enable deeper customer knowledge and enable innovation processes
- 25%
- Be a strategic partner with Business Manager, Brand and Marketing Managers, Innovation R&D and Sales to understand the marketplace, identify opportunities, understand threats and create implications and recommendations
- Collaborate and enable sales and marketing teams to understand, use, and communicate the insights information to key segments and customers. Participate in interaction with customers to share insights, leveraging insights to elevate innovation discussion between Cargill Protein and strategic customer partners
- Lead insights and support strategy specific to one key segmented customers. Includes understanding their consumer segments, developing relationships with key contacts and product development collaboration
- Minimum 7 years of experience in marketing, market research, or consumer insights
- Experience in creating and using market research / insights to enable market development efforts
- Demonstrated ability to influence and lead cross-functional teams
- Must be results oriented, innovative and creative
- Must be curious – have a desire to understand ‘why’ and dig into the data
- Excellent use of MS Office Suite with particular strengths in PowerPoint and Excel
- Excellent presentation, training and needs interpretation skills. Should be a very good communicator
- Excellent skills in data analysis and insights identification
15
Marketing Insights Manager Resume Examples & Samples
- Conduct market analytics and consumer insights including market sizing, competitive overviews, distribution analysis, market trends, and key technologies
- Develop sound business plans based on internal goals & objectives, research data, financial targets, and strategic insights
- Conduct & prepare Voice of the User, including onsite qualitative, quantitative, & observational research. Build a clear understanding of all relevant applications
- Identify spoken & unspoken user frustrations and workflow inefficiencies. Look beyond specific product & feature assessments to find disruptive value-creation opportunities. Moderate & oversee ideation sessions that result in new-to-the-world product concepts
- Lead the user validation of new concepts. Cultivate a network of trusted users with who can provide deep insights
- Support recommendations with an understanding of sales & channel marketing opportunities & challenges. Recommend innovative go-to-market strategies where appropriate
- Map a sustainable future product road for the proposed category. Forecast the market share & growth potential
- Undergraduate degree required. Business degree and specialized training in research preferred
- 5+ years of professional experience in a combination of sales, product marketing, research, & product development
- Experience in the Construction industry is a plus, including working knowledge of trends & technologies
- Leadership & team building skills
- Communication skills (verbal & written), including clear communication of research data and technology opportunities to technical & non-technical audiences
- Disciplined & open-minded approach to research
- Agile & flexible in adapting to a changing business environment
- Proactive & self-motivated
- Willingness to travel, ~30%
16
Marketing Insights Manager Resume Examples & Samples
- Being the B2B research, sales analyse and trend analyse guru
- Drive ad-hoc research as needed by Global and Regional marketing teams as well as the EMEA leadership team – for example, qualified customer surveys and concept testing
- Lead analyse of research sources, such as purchased reports, industry reports and government trend data
- Create monthly insight reports for management and quarterly company-wide updates of key market drivers, influencers and trends
- Being a strategic partner to our business so we can understand the marketplace, identify opportunities, understand threats and crate implications and recommendations
- Collaborate and enable sales and marketing teams to understand, use, and communicate the insights information to key segments and customers
- Previous experience of working in a market research or consumer insights position
- Demonstrable evidence of creating and using market research/insights to enable market development efforts
- Excellent use of MS Excel and PowerPoint
- Bachelor Degree or equivalent
17
Marketing Insights Manager Resume Examples & Samples
- Frame and translate business questions, into appropriate analytical plans and research studies that will inform strategic and tactical business decisions for go to market planning (GTM)
- Synthesize audience research, trends, behaviors and needs into insightful reports and engaging presentations
- Design holistic in market measurement and learning plans that explain the incremental impact of media spend on core success metrics and KPI’s
- Manage research agency relationships
- Ability to tell compelling stories using data and insights
- 5+ years of primary marketing research experience, ideally in both qualitative and quantitative primary marketing research
- Passion for observing customer and competitive trends and behavior and turning insights into action
- Analytical thinking/problem solving
- Quick learner with the ability to find creative and innovative solutions to solve business problems, implementing research and extracting insights
- Ability to think globally/strategically, turn information into effective strategies and drive results
- Links insights to strategy
- Prefer Client side marketing research experience
- Experimental design experience
- Media, advertising measurement
- Marketing Research experience
18
Marketing & Customer Insights Manager Resume Examples & Samples
- Professional experience in analytics, business analysis or insights
- Working knowledge of data mining using SQL and Excel, along with an interest in building up this skill-set
- Advanced reporting and data visualization skills
- Good business judgment and ability to draw insights and conclusions out of data
- Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams
- Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills
- Ability to deal with ambiguity and competing objectives in a fast paced environment
- Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field
- Master's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field
- Experience in time series modeling of financial data or machine learning forecasting applications
- Experience in customer behavior research
- Experience in marketing performance analysis
- Advanced knowledge of visualization techniques and tools
19
Marketing Insights Manager Resume Examples & Samples
- Works closely with respective team members from various disciplines (Account, Strategy, Creative, Technology) within the agency and the client to optimize and coordinate strategies and tactics
- Proactively take lead on multiple adhoc projects being heavily involved in design, implementation, and presentation of analytic findings
- Active team member on projects providing input, recommendations, and assistance in assembling final deliverables
- Recommend measures to improve efficiency and/or quality of marketing analytics services and deliverables
- Lead and design analysis surrounding de novo projects for internal and external clients
- Performs testing for these projects
- Produces actionable deliverables (e.g. scorecards, ad hoc and project summary reports) to support strategic planning activities
- Works with database and other business partners (internal and external) to procure and ensure the timely and accurate delivery of data elements required for analysis
- Identifies hypotheses, test designs, business cases and customer data requirements
- Conducts interim and post-campaign analyses
- Interprets industry and historic customer data and trends to provide insight into both completed projects as well as strategy for future efforts
- Writes preliminary and final reports
- Presents project specific findings to team members and clients and collects feedback
- Researching new analytic tools and techniques to further increase knowledge base and incorporate new learnings into Marketing Insights practice
- Refine and evolve existing analytics tools and performance measures to provide more meaningful insights for client deliverables
- Visualization of new and existing projects to make client deliverables more insightful and efficient
- Be able to create a concise theme and story in analytic deliverables when necessary
- Performs other duties and projects as assigned
- Strong quantitative analytical and reporting skills (Must be able to understand and analyze various types of data.)
- Ability to clearly communicate technical concepts in verbal, written, and presentation form to non-technical audiences
- Ability to work with large structured and unstructured data sets
- Capable of working under pressure and to tight deadlines
- Knowledge of basic statistics
- Expertise in gathering data, performing analysis and developing reports
- Excellent organizational skills and ability to prioritize projects based on business needs
- Ability to work both independently and in a team-oriented environment
- Demonstrated ability to manage own time and work effectively
- Ability to manage multiple projects simultaneously while remaining productive and focused in a fast paced, evolving environment
- Interest in working with various channels including Cross-Channel, Digital, CRM, and Advanced Modeling with a passion for analytics
- Intellectual curiosity and determination
- Ability to clearly communicate technical concepts to non-technical audiences
- Experience presenting analysis results to internal project teams/cross-functional team
- Experience as a project lead and guide to other analysts
- Working knowledge/familiarity with key performance measures across multiple channels including Overall Brand, Digital, CRM, and Modeling
- Proficient with Excel, macros/pivot tables. SAS and Tableau is a plus, but not required
- Advanced proficiency with business software (Excel, PowerPoint, MS Project, Visio)
- Experience with automotive research data (BEAT, NVCS, etc.)
- Experience successfully managing client relationships
- 5+ years of experience in marketing analytics, including project lead responsibility
- Experience in sampling, experimental design, statistical modeling and analysis is required as is experience in predictive scoring, customer segmentation, and marketing campaign analysis
- Proficient using Word, Excel, and PowerPoint to develop reports, and presentations
- Have physical and mental requirements to meet the above listed job responsibilities
20
Senior Manager, Consumer Insights & Marketing Resume Examples & Samples
- Develop with the relevant units of the Consumer Management area a set of guidelines to run campaign at regional level
- Promote the One Customer View targeting practices and engagement of local clients
- Master the company tools and maximize the adoption of them at regional level
- Execute worldwide campaigns in the region and drive campaigns according to local needs
- Execute worldwide guidelines to maximize channel and tools engagement
- Guarantee independent execution in reporting development (contents and tools) according to regional needs and WW standards
- Dialogue constantly with the worldwide team to express local specificities and knowledge needs in order to guarantee they are going to be reflected in the development of reports and KPIs
- Collaborate with the worldwide team to build a synergistic dialogue among regions to share best practices and KPIs
21
Senior Marketing Insights Manager Resume Examples & Samples
- Set up and manage a panel of creators for ongoing qualitative feedback
- Define rules of engagement and scheduled activities with the panel
- Frame and translate business questions into appropriate research plans and research studies that will inform strategic and tactical business decisions for go to market planning, marketing communication and product development
- Synthesize creator research and needs into insightful reports and engaging presentations
- Manage research agency relationships as needed
- 5+ years of primary marketing research experience, ideally in qualitative primary marketing research and UX research
- Some experience in quantitative primary market research
- Ability to think globally/strategically, turn information into effective strategies and drive results, linking insights to strategy
- Experimental design experience and marcom research experience
- Ability to address business problems with appropriate research plan (if applicable)
- Focus group, 1:1 Qualitative/Ethnographic research
- Advertising creative evaluation and testing
- UX Research
- Behavioral data analysis (connecting behaviors and usage data to attitudes and perceptions)