Night Auditor Resume Samples

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T Heidenreich

Tiara

Heidenreich

1849 Abernathy Brook

Chicago

+1 (555) 775 9394

1849 Abernathy Brook

Chicago

Phone

p +1 (555) 775 9394

Experience Experience

Chicago, IL

Night Auditor

Chicago, IL

Pagac, Tillman and Schroeder

Chicago, IL

Night Auditor

Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor
Perform other tasks as assigned by the Front Office Manager or Assistant Front Office Manager
Makes reservations in accordance with hotel’s yield management practices
Perform other duties as requested by management
Work closely with all hotel departments having staff on the night shift to improve service to guests
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Provides genuine hospitality and teamwork on an ongoing basis

Los Angeles, CA

Franchised Night Auditor

Los Angeles, CA

Wilderman-Koelpin

Los Angeles, CA

Franchised Night Auditor

Report and record accidents, injuries and unsafe work conditions to management
Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
Make corrections and adjustments and handle all computer issue that arise during night audit
Balance all cash receipts and work performed during the audit shift
Report loss prevention/security of any guest reports or theft to management
Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
Adhere to Platinum Management Services, LLC. and Brand specific standards

present

Phoenix, AZ

Head Night Auditor

Phoenix, AZ

Greenholt, Wiza and Purdy

present

Phoenix, AZ

Head Night Auditor

present

Performs the guest in house rate check and fixes any variances
Performs all other job related duties as requested
Performs all duties of a Front Desk Agent
Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Manager
Work varied shifts, including weekends and holidays
Pre-register any qualifying reservation

Education Education

Bachelor’s Degree in Integrity

University of Oregon

Bachelor’s Degree in Integrity

Skills Skills

Maintain complete knowledge of
Ability to organize information and remain educated on all aspects of THE HOLIDAY INN WORLD’S FAIR PARK Hotel and the city of Knoxville
Ability to promote positive relationships with guests via email, in person, and/or over the phone
Ability to correctly handle credit cards and cash and balance daily
Jackson Lake Lodge is the largest of all the eco-friendly resorts and boasts 385 rooms, from the stunning suites in the main lodge to the cottage rooms that surround. As the “eco-center” of Grand Teton Lodge Company, Jackson Lake Lodge offers activities galore. The lodge itself houses several Jackson Hole restaurants, retail shops, adventure outfitters, and a heated swimming pool
Ability to correctly handle credit cards and cash
Ability to maintain knowledge of hotel features and information (e.g., dining, babysitting, events, amenities, etc.)
Microsoft Office and LMS knowledge
Ability to present information professionally and efficiently
Ability to professionally represent “THE HOLIDAY INN WORLD’S FAIR PARK Hotel” while presenting a warm, professional, and refined demeanor with guests and fellow team members

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Night Auditor Resume Examples & Samples

Welcome guests in a friendly, prompt and professional manner
Register guests, issue room keys, provide information on hotel services and room location, process payment for stay, and close out guest accounts at time of check out, all according to Arrabelle standards
Answer phones in a prompt and courteous manner with standard Arrabelle greeting
Track room revenues, occupancy percentages, food & beverage revenues, and other operating statistics
Verifies all account postings and balances made during the day by the front office team members
Post room charges and room taxes to guest accounts and owner accounts within specified time period
Maintain a high level of professional appearance, demeanor and ethics in dealing both with guests, co-workers and subordinates
Perform the daily tasks according to the Arrabelle Standards, and those set forth by the Supervisor or Manager on duty
Handles confidential information, including guest records, with a high degree of integrity
Participation in training classes set up by The Arrabelle, Rock Resort and Vail Resort
Must be able to lift 30 pounds. -required
Must be able to work overnight shifts. -required
Must be familiar with Microsoft Office. -required

Night Auditor Resume Examples & Samples

Previous Night Audit and/or Front Desk Experience
Visual One or other property management system experience
Accounting/Finance background
Ability to correctly handle credit cards and cash and balance daily

Lead Night Auditor Resume Examples & Samples

You will lead the night audit staff in providing exceptional guest service on the overnight shift
Follow brand standards for taking and making wake up calls
Provide guest services, checking guests in and out, delivery of towels, blankets, rollaways and all other guest requests, and answer any guest inquiries
Have a thorough knowledge and understand of the property management system to be able to help night auditors with any complicated guest questions
Sets goals for the night auditors and ensures they are following the Brand Standards on their interactions
Responsible for performance management and evaluations of night audit staff, as well as disciplinary issues as necessary
Thorough understanding of GTLC’s policies and procedures
Strong communication skills to communicate to management daily on what happened overnight
Understand all applicable emergency response procedures outlined in the Hotel Operator (PBX) operating manual
Supervise, schedule and train all night audit staff
Ensures accurate recording of sales for all departments
Ensures all room charges are accurately posted
Ensure proper filing of all sales data
Ensure that travel is coordinated for night auditors who have to go to different properties on various days
Act as a liaison between Accounting and the Night Audit staff, as well as the corporate accounting team

Night Auditor Year Round the Arrabelle Resume Examples & Samples

Check resort accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records
Prepare a summary of cash, check and credit card activities, reflecting the resort's financial performance for the day
Manage all communication during an emergency situation, and ensure guest safety is the top priority
Utilize all guest profiles and names, and provide preferences accordingly
Anticipate guests' needs, respond promptly and acknowledge all guests, despite how busy or the time of day
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Must be professional. -required
Must be able to work independently. -required
Must be able to stand for long periods of time. -required
High School diploma. -preferred

Night Auditor Resume Examples & Samples

Bachelor Degree preferred but not required
2 yr. hospitality or other guest service experience preferred but not required
Proficient on Microsoft applications Word, Excel, Outlook
Able to lift and carry 50 lbs
Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
Proficient on property management systems (SMS, PMS, LMS) preferred but not required
Must be able to work the night shift from 11pm-7am
Successful completion of a Background Check - required

Night Auditor Resume Examples & Samples

Transmit credit card batches
This position will work closely with Breckenridge Emergency Services assisting with guest emergencies and evacuations during night time hours
Respond to, and assist guests with housekeeping related requests
Valid drivers license
Microsoft Office and LMS knowledge
2 years customer service experience
Previous hotel experience
You can take advantage of amazing Hilton room discounts during your career with us! Hilton room discounts are offered at any Hilton property throughout the world.**

Night Auditor Resume Examples & Samples

Must have a valid Colorado Drivers License. -required
Must have a satisfactory driving record. -required
Must be able to work nights, weekends and holidays and occasional day shifts. -required
Previous hospitality experience. -preferred

Night Auditor Resume Examples & Samples

Accurately process nightly closing reports through LMS, Infogenesis and universal desktop
Be able to check in/out and make a walk in reservation proficiently
Complete flash for hotel distribution daily
Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
Accurately and timely route all communication during an emergency situation

Night Auditor Resume Examples & Samples

Accumulating and balancing the daily revenue for Grand Teton Lodge Company
Performing front desk, Hotel Operator (PBX), and cashiering functions on the graveyard shift
Being on hand to provide basic guest services, checking guests in and out, delivery of room amenities when needed, and answering all guest inquiries
Post food, beverage and miscellaneous charges to guests account
Balancing room charges from Food & Beverage and retail outlets to charges posted in the front office system
Verifying accuracy of room status and rate reports

Night Auditor Resume Examples & Samples

Provide superior service to our customers (internal and external) at all times
Run various computer reports at the beginning and end of each shift
Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes
Answer the switchboard within 3 rings and transfer calls to appropriate department or person
Be knowledgeable about Owners and Owner Services program such as RCI and Space A reservations
Maintain knowledge of daily activities in and around the hotel, resort and Park City area
Make full use of the intranet and Public TC-Fileserver for additional knowledge and information
Assist in general maintenance and inventory of Front Office equipment and supplies
Maintain cleanliness of the Front Desk, PBX, and reception area
Assist Bell and Valet when appropriate
Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor
High school plus at least one year of relevant clerical experience - required
Basic typing skills with computer data entry experience - preferred
Basic reading, spelling, and math skills - required
Able to deal courteously and efficiently with customers and other company personnel - required

Night Auditor Resume Examples & Samples

Position is overnight and applicant must be willing to work alone
Professional appearance, excellent guest service skills, ability to multitask and strong verbal communication skills are required
Potential for long term professional development
Prior front desk experience is a plus
Previous knowledge of the Resort is strongly preferred
Flexible schedule including weekends and holidays is required

Night Auditor Resume Examples & Samples

Provide superior service to our customers (internal and external) at all times. Follow the resort’s etiquette guidelines as mandated in the employee handbook
Maintain knowledge of daily activities in and around the hotel, resort, and Park City area
Maintain cleanliness of the Front Desk and reception area
Perform other tasks as assigned by the Front Office Manager or Assistant Front Office Manager
High school diploma/GED - required
At least one year relevant clerical experience - preferred
Ability to converse clearly and comfortably with many different types of people
Ability to deal courteously and efficiently with customers and other company personnel
Must be able to lift up to 50 pounds - required

Night Auditor Resume Examples & Samples

Checking in and out of hotel guests & owners, creating walk-in reservations, answering phones and general guest question adhering to RockResorts standards
High School Diploma Required, Bachelors Degree - preferred
Microsoft office, Hotel System - preferred
Able to communicate verbally and written in English - required
Willing to work overnight shift, holidays, and weekends - required

Night Auditor Resume Examples & Samples

Previous experience in a similar position is as asset, such as hotel Receptionist, Guest Service Agent, Porter or Accounts Clerk with proven experience in customer service
Available to work over night shifts: 10.30pm to 7.15pm
Candidates must hold aManual WA drivers license
Candidates must be legally entitled to work in Australia with no restrictions
Previous experience with Opera is highly regarded

Night Auditor Resume Examples & Samples

Audit the revenue report from the PMS to each revenue source as listed below
Room sales, to the daily rooms revenue report
Food and Beverage sales, to the outlet sales POS summaries
Telephone sales, to telephone report
Laundry sales to the laundry summary
Other department sales (including manual ones), to relevant sales summaries
Audit all restaurant checks with captain orders to ensure they are matching and ensure that all cheks are matching with missing chek report
Post daily rooms and other charges to guests and city ledger folios
Audit the telephone charge from call accounting system, and telephone operator printer to ensure it is matching
Audit actual food cover with micros food cover
Print out all required reports including credit card day end reports
Report any outstanding discrepancies and issues in a log book for income auditor
Arrange and forward all sales summaries with related documents to the income auditor in a secured bag of envelope
Perform related duties and special projects as assigned
Previous experience working within Finance department or similar environment
Cross-Training exposure under F&B, Rooms or Finance department
Preferably with 5-Star Hotel experience
Strong Communication skills (verbal, listening, writing)
Excellent Hospitality Skills
Proficiency and strong knowledge in Excel

Night Auditor Resume Examples & Samples

Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc.(45% time)
Maintain positive customer and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (25% time)
Organizational Skills
Acquires job skills and learns company policies and procedures to complete routine tasks
Ability to give high priority to customer service
Ability to multi-task and work in a fast paced environment
PC Skills and knowledge
Accounting systems knowledge
Ability to use basic office equipment including Fax, copier, printers
Microsoft Office: Word, excel, outlook
Key systems
Hotel Hospitality Front office accounting knowledge a plus

Night Auditor Resume Examples & Samples

Ability to work with and understand financial information and data, and basic arithmetic functions
Must be willing to cross train in other accounting or hotel-related areas
Ability to prioritize job functions in order to meet deadlines
Performing guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
Auditing and reconciling financial and statistical reports
Preparing and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
Preparing and distributing month-end reports
Auditing and reconciling all Front Desk and Food & Beverage Cashier’s work
Auditing, reconciling, consolidating, and transmiting all credit cards on a timely basis
Prioritizing job functions in order to meet deadlines
Ensuring accuracy of all numbers reported including statistics
Inputing and updating financial information into corporate communications network
Performing daily, weekly, monthly and annual data processing system functions as required
Keeping management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensuring overall guest satisfaction
Responding to governmental inquiries upon receipt
Handling guest requests
Knowledge of Opera preferred*
Flexible and long hours sometimes required
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Late/Overnight shift

Night Auditor Resume Examples & Samples

Follows cash handling procedures as outlined by the accounting department
Ensure accurate and timely recording and reporting of all property receipts
Maintain guest service standards at the front desk at all times
Solves guest-related problems within scope of authority, including complaints and billing discrepancies
Follow cash handling procedures as outlined by the accounting department; collect payment at check-out and provides change for guests as needed
Perform all end-of- day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
Complete express check-out in a timely manner and issues to security for delivery
Review cashier audits for accuracy; generate related reports and journal entries
Print all master bills and review for accurate postings; compare to daily event order to ensure that all functions have been properly recorded; inform Director of Finance of missed revenue or improper postings
Prepare, balance, post, and distribute all necessary reports on a daily basis
Minimum formal education of high school diploma or GED with college degree
A minimum of 2 years prior Industry experience in hospitality or client-centric professional services
Full knowledge of accounting operations
Excellent communications skill (oral & written)
Computer literate. Prefer strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook). Prefer experience with Delphi, Lanyon and Opera hotel automation systems
Warm, personable and energetic demeanor with professional and pleasant phone manner
Exceptional oral and written communication skills in English
Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks
Must be able to work variable shift, weekends, holidays, and special events, as needed
Must have employment eligibility in the United States
Honest, trustworthy, discreet and careful with confidential information

Night Auditor Resume Examples & Samples

Must be 18 years of age or older to apply
Available to work a flexible schedule including days, nights, weekends and holidays
Ability to provide authorization to work in the United States
WVO requires the successful completion of a background check prior to employment

Night Auditor Resume Examples & Samples

Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide hotel information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc
Maintain positive customer and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Hotel Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience
Performs other duties as needed

Night Auditor Resume Examples & Samples

401(k) Retirement Plan
Short Term Disability
Employee Referral Program
Credit Union

Night Auditor Resume Examples & Samples

Balance and audit for accuracy room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues
Complete and transmit daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report, and other auditing report necessary to ensure the accurate accounting of hotel revenues and expenses
Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information
Carrying or lifting items weighing up to 50 pounds

Night Auditor Resume Examples & Samples

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues
Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
Prepare General Manager daily, weekly and month end reporting packs
Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies
Assist in the washing, drying, and folding of hotel laundry
Act as the security point of contact during various times in the shift
Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank
May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue
Issue, control and release guest safe-deposit boxes
One year of previous hotel experience preferred
Previous background from the extended stay industry preferred
Reading and writing skills are utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages beneficial
Mathematical skills, including basic math, percentages, and variances preferred
Experience with Microsoft Office and Opera systems preferred
Frequently standing up, bending, climbing, kneeling, and moving about the facility
Carrying, lifting or pulling items weighing up to 50 pounds
Frequently handling objects and equipment
Standing for extended periods of time
May be required to obtain a TIPS certification
Will be required to work mornings, evening, weekends, and holidays

Night Auditor Resume Examples & Samples

Perform night audit of hotel and outlet for revenue as per existing procedures
Prepare pre post room revenue report audit and assess adjustment after revenue posting
Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy
Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads
Monitor audit journals and reports from front office computer system and point of service
Perform adjustments and corrections and rectify all computer problems that occur during night shifts
Operate front office operating system to generate revenue or allowances and or expenses reports in the form of the Guest Ledger Summary and the Daily Restaurant Summary
Prepare daily balance sheet of all revenue and settlement accounts every night and file up details for reference
Administer and reset accounting system for all new operations
Manage Payroll, General Ledger, Accounts Receivable and Accounts Payable for accountability and transparency for all audits
Attend any guest calls and ensure compliance to all rules
Identify and resolve all guest complaints and problems to facilitate maximum comfort for guests
Develop goals based on occupancy and average rate to offer superior quest service for every guest
Develop rapport with all customers and know how they feel about stay arrangement
Ensure proper maintenance of credit and accounting procedures
Develop and implement new methods to streamline and optimize operations
Minimum 2 years’ experience in Accounting Department in a luxury property preferred
Strong interpersonal and problem solving abilities necessary
Must be a highly organized person with strong planning skills
Goal and results oriented
Analytical skills, strength as a developer and a leader of others are essential
International experience an asset
Energetic, enthusiastic, self-motivated and a charismatic team player

Night Auditor Resume Examples & Samples

Balance and verify the summary of daily transactions in the hotel and ensure that the hotel’s computer systems are readied for the next day’s business
Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries
Previous front office or accounting experience required
Available to work overnights, including weekends

Night Auditor Resume Examples & Samples

Audit inventory worksheets
Verify signatures, item totals and amounts on the inventory worksheets
Ensure all back up documentation is included for receiving and transfers and sales exceptions
Prepare over/short reports
Retrieve information from stand sheet packets for data entry
Retrieve and tally all stand worksheets, cashier reconciliation sheets
Physically count inventory product in locations and tie back to inventory worksheets
Data entry experience preferred
Inventory management experience preferred
Ability to work late night and/or midnight shift
Ability to adhere to the Company’s Work Rules and Policies and Procedures
Ability to work effectively with others in a fast paced environment
Ability to follow job procedures and any manager’s instructions

Seasonal Night Auditor Resume Examples & Samples

Issues stand paperwork according to groups & employees assigned locations
Prepares stand packets for events
Assist in end of night terminal and physical inventory reconciliation
Informs operations staff, including stand leads, supervisors and when necessary management of significant variances for recount
Ensure all stand paperwork is completely filled out at the end of the event with appropriate signatures
Ensures all locations are accounted for and verified prior to closing of event and start of next event
Assist in performing audits of cashiers throughout the event
Perform pre-event inventory audits as needed at select locations
Organizes and coordinates all completed forms
Assist in calculating commission payments to vendors
1 year customer service experience
High school graduate or GED required; Bachelor’s degree or equivalent work experience preferred
Must be willing and able to pass a pre-employment credit and criminal background check
Strong mathematical abilities
Organized and detail-oriented
Proficient in Microsoft excel
Knowledge of Micros, Quest, Tangent or other inventory tracking system is preferred
Works well in team and unsupervised environment

Night Auditor Resume Examples & Samples

Greet all guests with a smile and positive attitude, using the guests' names whenever possible; answer questions and resolve guest concerns
Prepare revenue, statistical and other management reports
Post and balance reports and charges on the hotel system
Perform cash handling operations and maintain accurate paperwork as it relates to front office operations
Provide visible security presence to protect guests, associates and the physical property of The Lodge
Excellent guest service skills
Previous front office and bookkeeping or audit experience
Ability to handle multiple tasks simultaneously in a fast-paced environment with a high level of concentration and attention to detail
Strong decision-making skills; ability to work independently and as a team member

Night Auditor Resume Examples & Samples

Aware of and promotes GreenPath and all associated initiatives
Reconcile credit card payments for all departments
Input sales from other systems and manual sales sheets into Opera
Understand IHG Priority Club Rewards and follow all relevant procedures (Holiday Inn only)
Run night audit function in Opera
Be able to email information & files to the proper recipients
Understand Guest folio, explanation of billing and how to make any needed corrections
Review pending advance deposits and charges
Have complete knowledge of all appropriate Holiday Inn computer systems
Check guests in and out of the hotel efficiently
Be familiar with room types and their locations in order to make reservations and handle walk-in reservations
Quote room rates and room package information by memory
Post charges for in-house accounts

Night Auditor Resume Examples & Samples

Reads & understands a stand worksheet
Verifies signatures, item totals and amounts on the stand worksheet
Assist with the distribution of folders & worksheets for the next game day
Ability to adhere to Company’s GuestPath Universal Service Standards

Night Auditor Relief Resume Examples & Samples

Cover days when Night Auditor is out
This list is not all inclusive
Minimum of 2 years experience in a cash handling position required

Night Auditor Resume Examples & Samples

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers
Audits and processes source documents in accordance with established departmental procedures to facilitate timely and accurate recording of hotel and related revenue
Initiates the generation of and coordinates the distribution of various hotel system reports
Assists in training and supervising staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements
Notifies Hotel Manager of any potential discrepancies and assists with research and resolution of problems
Familiar with all aspects of the Front Desk, including all check-in and check out procedures
Oversees all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system
Assists all guests and other departments during the audit shift in the capacity of manager on duty in their absence
Demonstrated proficiency with adding machine and computer input terminal
Ability to solve mathematically oriented problems
Accounting background helpful
Clerical background preferred
AS/400 computer system, adding machine and typewriter experience
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations

Night Auditor Resume Examples & Samples

The night auditor takes part in the regular nightly tasks associated with the profit centre's operations
Welcomes late arrivals and takes reservations over the phone during the evening
Provides a personal welcome for guests and creates a warm and friendly atmosphere
Ensures the guest's stay runs smoothly
Helps gain the loyalty of existing clientele
Handles any guest complaints or problems, reporting them and any incidents that occur during the night to the General Manager
Helps prepare and serve breakfast
Encourages synergy within the marketplace by applying the inter-hotel coordination policy
In charge of invoicing and cash operations
Checks cash levels and ensures that holdings are securely stored
Helps ensure the technical maintenance of the hotel and keeps any equipment (s)he uses in good condition
Takes part in daily and occasional cleaning operations for shared areas, rooms and the exterior, following the instructions given by management and in compliance with current standards and hygiene regulations
Manages the maintenance of some of the hotel's linen stocks and checks the quality of the cleaning process
Ensures the safety of the people and property in the hotel
Ensures the correct application of all legislation, particularly protection laws regarding alcohol, prostitution, discrimination and drugs

Resort Guest Services Night Auditor Resume Examples & Samples

Reservation software or proven aptitude and familiarity with computers and computer software in general
Must maintain a professional appearance and a cordial attitude towards all guests and staff
Must be able to follow written or oral directions and possess the ability to gather, collate or classify information

Night Auditor Resume Examples & Samples

Posts room charges and taxes to guest accounts
Processes guest charges voucher and credit card vouchers
Posts guest charge purchase transactions not posted by the front office cashier
Transfer charges and deposits to master accounts
Verifies all account postings and balances
Monitors the current status of coupon, discount, and other promotional programs
Tracks room revenues, occupancy percentages, and other front office statistics
Prepares a summary of cash, check, and credit card activities
Summarizes results of operations for management
Prepare of End of day procedure
Run end of day process in property management software (PMS)
Understand principles of auditing, balancing, and closing out accounts
Knows how to operate PMS, typewriters, and other front office equipment
Understand and knows how to perform check-in and check-out procedures

Franchised Night Auditor Resume Examples & Samples

Preparing daily revenue report data
Running audit reports/journals from the mainframe and the system for automated credit cards
Making corrections, and adjustments, and handling any computer problems that might occur during your shift
Making computer entries on revenue/expenses/allowance to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
Checking all figures, postings, and documents for accuracy
Controlling and securing cash, and cash equivalents for property according to cash handling policy and procedures
Covering front desk operations during the overnight shift
Strong hospitality skills

Franchised Night Auditor Resume Examples & Samples

Review all Front Desk agents work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
Verify that all F&B outlets are closed and run an Open Check Report to verify that there are no open checks
Print necessary reports; Close end of the day on all applicable computer systems
Reconcile outlet work and separate the checks by type of payment
Ensure that all rebates are properly logged
Ensure the house hospitality checks post and correct for balancing purpose but must be separated
Log house charges and close accounts
Organize and compile paperwork as needed
Timely and appropriate communication with management and local authorities during an incident or emergency
Represent hotel management during the graveyard hours
The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples. Responsible for receiving, processing and investigating complaints made per the existing harassment policy."

Night Auditor Resume Examples & Samples

Handle guest check-in and check-outs in accordance with hotel standards during night time
Ensure all facilities in the lobby are kept clean and tidy at all times
Ensure knowledge of hotel information and facilities of all outlets as well as local attractions, dining and entertainment is kept up to date
Ensure all dealings with guests meet hotel operating standards
Responsible with running night audit for PMS and Micros as well as Telephone consul
Preparing all the report as required by Manager related with hotel revenue, TSA and etc
Handling guest’s billing and FO administration according to hotel standard
Be thoroughly knowledgeable of all hotel computer systems and procedures
Liaise with the butler, HK regarding room movements
Handling room blocking based on guest’s need
Making reports according hotel’s standard
Liaise closely with Finance department related with Financial policy
Make check all preparation of Expected Arrival, Expected Departure and Newspaper order for the next day arrangement
Check the room inventory & room blocking on daily basis
In addition, other duties as may be required as directed by your Manager
Excellent verbal, interpersonal & communication skills
Must be a strong team player with strong departmental cooperation
Must be able to work well under pressure in a fast paced and constantly changing environment
Fluent in English and ***local language*** language with a third language as an asset
Must be able to handle a multitude of tasks in an intense, ever changing environment
Must be flexible in terms of working hours, and able to work with little or no supervision
Must have the ability to assess and make decisions based on strong analytical, problem solving skills

Event Night Auditor Resume Examples & Samples

Prepare daily revenue management reports on a timely basis
Run night audit (end of day) process within software program
Work with staff and managers as needed
Assist supervisor with other duties as needed
Provide information to managers regarding revenue and cash transactions upon request
Must be over 18 years of age

Night Auditor Resume Examples & Samples

Perform duties of cashier or clerk as assigned
Reconcile and complete all daily front desk cashiers work
Run final trial balance to post rooms and close day
Run accounts receivable reports
Proved next day reports for front office, housekeeping, sales and executive office as required
Have a complete working knowledge of call accounting system (DSTAT), OPERA and MICROS (POS) and PMS
To perform other duties as assigned

Night Auditor Resume Examples & Samples

High School diploma or equivalent and/or one year of progressive experience in a hotel required
Guest Services Experience required
High level of proficiency in Microsoft Office Suite, email functionality and general computer operations required
Opera PMS proficiency preferred

Night Auditor Resume Examples & Samples

Previous experience of working in a hotel Finance Department
Previous experience working in Front Office or hotel outlets
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest roomsFlagship brand of Hilton Worldwide with properties in more than 77 countriesMore than 70 world-class resorts and more nearly 200 full-service spasHarris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011Number one C3global brand awareness in the hospitality industry

Night Auditor Resume Examples & Samples

The starting pay for this position is $12.00 per hour
Prior Night Audit experience is preferred
OnQ Property Management System experience is preferred
The hours are 11pm - 7am

Night Auditor Resume Examples & Samples

Handle cash float
Deliver Newspapers
Take and deliver Room Service night orders
Pride in ensuring the accuracy of work

Franchised Night Auditor Resume Examples & Samples

Foster the Pearl culture
Passion and commitment to the business at an ownership level
Ensure compliance with brand standards as well as Pearl standards and procedures
Maintain effective and open communication
Foster teamwork
Must possess high energy, professionalism and confidence every day and in every way
Be a highly motivated and enthusiastic
Deliver the highest performance
Ability to stand and move throughout front office and continuously perform job functions
Ability to access and accurately input computer information
Must be capable to successfully prioritize, delegate, organize and multi-task
Must be compliant of brand standards and Pearl standards and procedures
Ability to effectively deal with customers at times where it requires a high level of patience
Utilize tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
Actively involved in Guest Services to inspire guest’s loyalty
Ensure that the front desk and lobby area are clean and well maintained
Promptly answer phone and use a clear and concise voice when speaking
Commitment to a positive guest experience
Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
Greet customers immediately with a friendly and sincere welcome
Respond with appropriate action to guest’s requests and provide accurate information
Field guest complaints and fully research to find the most effective solutions and negotiate results
Must be able to conduct daily business with integrity and be ethical at all times
Must complete night auditor checklist fully
Must comply with security controls for cash and shift drops
Review pass-on log and security log for issues which need action
Perform night audit operations to ensure the maintenance of financial controls
Make corrections and adjustments and handle all computer issue that arise during night audit
Balance all revenue and settlement accounts nightly
Must wear only approved uniforms including nametag at all times
Must maintain a safe working environment through ongoing compliance of safety guidelines
Treat guests, associates, vendors and co-workers with professionalism and respect at all times
Ensure understanding and execution of emergency procedures
Comply with attendance rules and be available to work on a regular basis
Perform other tasks that are deemed necessary to the success of Pearl, the hotel and the associates

Night Auditor Resume Examples & Samples

Ensures a smooth running of the night audit
Ensures that AccorHotels & the hotel audit guidelines are followed at all times
Ensures overall accuracy of all rates (in house), city ledger, cash & credit card transactions
Helps meet the department's quantitative and qualitative targets
Helps encourage guest loyalty by developing friendly, personalized relationships from the moment they arrive and throughout their stay
Takes into account and anticipates guests' needs
Have the knowledge of services offered by the hotel and encourage the guests to use them during their stay
Conveys the brand and hotel image through his/her irreproachable attitude
Supervises the management of debtors, group and individual guest invoicing
Supervises recording and cash operations while on duty
Ensures cash management is correctly handled
Reports immediately all discrepancies to the appropriate managers/associates
Ensures the necessary reports are sent on time to the appropriate associates/departments

Night Auditor / Night Manager Resume Examples & Samples

Prepare daily management reports as required
Complete the update process on the front office system per established system guidelines
Know all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of the Fire Panel, ensuring guest safety is followed by all hotel staff
Maximize room revenue through implementing and supporting agreed upon Revenue Management strategies and practices
Oversee group business, reviewing and ensuring details of conference resumes are met
Review arrival reports and VIPS's to ensure all special requirements are met or exceeded
Lead all hotel employees working the overnight shift
Provide support for operational departments
Coach and train existing and new team members
Report any defects or maintenance concerns
Other Duties as assigned
Computer literate in Microsoft Window applications and relevant computer applications required
Strong interpersonal and problem solving abilities
Ability to focus attention on guest needs, remaining calm and courteous at all times

Head Night Auditor Resume Examples & Samples

Performs the guest in house rate check and fixes any variances
Verifies that the correct charges and credits are posted to the corresponding guest folio
Check in Group PM and PB accounts
Wash the group blocks in Opera
Ensure there are no Due Outs and Open Folios are closed
Reviews and updates room on the Zero Rate report
Post Laundry charges
Pre-register any qualifying reservation
Verifies third party booking reservations are paid in advance
Responsible for researching and adjusting Cash Discrepancies (Over/Short)
Responsible for reporting any Front Desk Agent cash variance from actual drop to expected drop
Ensures all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Balances all Paid Outs
Hotel point of contact for Downtime
Ensures backups are saved to the Sharepoint
Sends out Daily Flash/Stats report
Resolves guest complaints within scope of authority, otherwise refers the matter to the Front Desk Manager
Notifies his/her Supervisor and/or Security of all unusual events, circumstances, missing items, or alleged thefts
Completes all duties in accordance with the property standards and procedures
Performs all duties of a Front Desk Agent
At least 1 year of experience at Front Desk in a similar resort setting
At least 1 year of cash handling experience
Ability to follow directions, but work with limited direct supervision
Ability to maintain a busy lobby pace with patience
Ability to lead and mentor a team

Night Auditor Resume Examples & Samples

Hotel experience is desirable but not essential
Previous experience working within a similar role in a 5star environment preferred
Outgoing personality and outstanding guest service skills
Ability to use Opera, Micros & MARSHA System and other operating systems
Front office/ accounts Cashiering Skills and Knowledge
Strong organization and working to deadline skills
Have a complete understanding of the Marriott Reward program
Be knowledgeable about daily hotel operations, check daily PMS transactions, cashier closure reports, PMS night audit reports and address any variance
Ensure compliance to hotel credit polocies
Be aware of the Marriott brand standards and follow them thoroughly
Have knowledge of hotel rates, package and discounts
Have knowledge about property and Marriott promotions
Assist the front desk team during the busy operation
Address any wrong, incomplete paperwork to the FO leaders
Communicates with Finance
Review and audit the PMS reports before the night run
Do the PMS night run
Ensure the front office floats are balanced at all times
Do spot checks on Front Office floats
Obtains the house bank and keeps it balanced
Assist with issuing Aircrew allowances
Clarifies customers question or concerns about the charges on their bills
Assists with distribution of month end reports as directed by accounts or front office Leaders
Ensure that daily banking procedures are followed and performed as per the standards

Night Auditor Resume Examples & Samples

Maintain rate and credit integrity of the hotel and follow all proper procedures for posting charges and collecting payment for room and tax and incidental charges
Be knowledgeable about the hotel layout and services. Be aware of the hotel’s outlets and departments’ hours of operation. Be familiar with the location of guests’ rooms as well as their amenities
Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings)
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the LEARN procedures
Understand how to respond to emergency procedures in the hotel including bomb threats, police, fire rescue, and ambulance emergencies
Handle all duties according to hotel policies, procedures, internal rules and standards
Be able to accurately enter all wake-up calls and complete all facets of the Front Desk/AYS check- lists. Understand and use all communication tools to effectively communicate important guest information
Reconciliation of day’s activities
Ensure that hotel computer systems are backed up properly each night
Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs
Know how to handle safe deposit boxes
Handle guest’s incoming calls within three rings with enthusiasm and great attention to detail. Use proper and professional telephone etiquette and report guest problems by using the AYS system
Adept at managing multiple tasks and problem solving
High school diploma or equivalent. -required
Must be able to speak, read, write, understand and comprehend English fluently. -required
Proficient in Microsoft applications. -required
Able to communicate with guest, homeowners, and colleagues with diplomacy and tact. -required
Able to stand for long periods of time in excess of 4 hours without sitting. -required
Proficient on property management systems (SMS, PMS, LMS). -preferred
Hotel or property management or guest service experience. -preferred
Administrative experience. -preferred
Knowledge of the area. -preferred
Spanish is helpful. -preferred
Must be able to work weekends, holidays and evenings. -required
Resumes. -required
In-person interviews. -highly preferred
2 satisfactory references. -required

Night Auditor Resume Examples & Samples

Reception/Night Audit experience in similar property
Opera Knowledge
Computer literate (Windows environment)

Ski Season Night Auditor Resume Examples & Samples

Run and distribute reports to various departments
Read all memos, front desk log book and any information pertaining to groups
Follow all in-house credit policies
Adhere to front office procedures and such
Know cancellation and advance deposit policies

Night Auditor Resume Examples & Samples

Must be able to prioritize job functions in order to meet deadlines
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.)
Prepare and distribute month-end reports
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Prioritize job functions in order to meet deadlines
Ensure accuracy of all numbers reported including statistics
Input and update financial information into corporate communications network
Perform daily, weekly, monthly and annual data processing system functions as required
Respond to governmental inquiries upon receipt

Night Auditor Resume Examples & Samples

Check guest in, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established
Communicate with all departments regarding in house VIP’s and any special needs
Thoroughly complete all guest transactions
Maintain an up to date working knowledge of all hotel amenities as well as any special events
Interact with team in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and Hotel policies
Maintain house bank and handle all checks and cash according to Hotel policies and procedures
Communicate all pertinent information to Managers and Supervisors
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
Solicit guest feedback via guest comment cards
Answer the telephone in a professional manner and assist guests with any questions, directions to the property etc. * Must have at least 1 year hotel front desk experience
Hilton brand experience is preferred
Hours include overnights shifts, weekends, and holidays
Above average communication skills, both verbally and in writing
Exceptional computer and numeracy skills
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Major hotel brand experience required, Hilton experience preferred
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Can communicate well with guests
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
Ability to access and accurately input information using a moderately complex computer system
Ability to stand, walk and continuously perform essential job functions behind the front desk
Ability to observe and detect signs of emergency situations
Ability to establish and maintain effective working relationships with associates, customers and patrons

Night Auditor Resume Examples & Samples

High school graduate or equivalent
Minimum one year experience in a full service hotel
Must be enthusiastic and energetic with a passion for hospitality
Must be detail oriented. Able to organize, plan ahead and manage workload
Must be a team player and a self-starter, yet able to work independently
Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Proficiency in computers to include Microsoft Word, Excel, and other hotel operating systems
Previous experience in a full service environment with a major chain; such as Marriott, Hilton, or Starwood a plus
Ability to read, write, and speak English fluently

Night Auditor Resume Examples & Samples

Key Job Functions
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Appropriate professional appearance and demeanor
Preferred, college or training in Hospitality Industry
Preferred, previous experience as Front Desk Agent/Night Auditor
Preferred, previous cashiering experience
Preferred, fluency in a foreign language
Ability to suggestively sell
Preferred, certification in CPR
Previous guest relations training
High school graduate or equivalent vocational training certificate
Compute basic arithmetic
Fluency in English both verbally and non-verbally
Ability to perform job functions with attention to detail, speed and accuracy
Prioritize and organize
Be a clear thinker, remaining calm and resolving problems using good judgement
Follow directions thoroughly
Understand guest’s service needs
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Ability to input and access information in the property management system/computers/point of sales system
Excellent phone & verbal communication skills
Flexible schedule
Exert physical effort in transporting 25 pounds to guests or other hotel areas
Endure various physical movements throughout the work areas
Remain in stationary position for several minutes/hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding

Night Auditor Resume Examples & Samples

A true desire to satisfy the needs of others in a fast paced environment
Refined verbal and written communication skills
Experience and a thorough understanding of Front Office operations
Willing to work overnight, weekends and holidays

Guest Service Agent / Night Auditor Resume Examples & Samples

Maintain and settle guest accounts, ensuring cashiering is accurate
Have sole responsibility and in charge of the hotel overnight operation (11pm-7.30am)two shifts per week
Manage & resolve guest complaints
Liaise with all departments to ensure effective running of day to day tasks
Coordinate and prepare Grab and Go meals during your shift
Park and retrieve cars in a safe and professional manner as part of the hotels valet service
Transfer, storage, and handling of guest luggage and property
Drive recruitment of the Accor Loyalty program

Night Auditor Resume Examples & Samples

Collect and compile daily cash and sales data from all outlets utilizing Microsoft Excel and various point of sales software programs
Assist audit supervisor with other duties as needed
Provide information to managers regarding revenue and cash transactions at their outlets upon request
Front desk skills including greeting and registering guests; assisting customers as needed
High School Degree or G.E.D. preferred
Previous Hotel/Conference Center experience preferred
Must be able to communicate with a large number of employees
Must have the ability to take initiative for problem solving, decision making, and managing employees
Must be able to read and write to facilitate proper communication with others
Mathematical ability required. Must be able to perform simple mathematical calculations

Franchised Night Auditor Resume Examples & Samples

Review all Front Desk agent's work. Audit and reconcile if necessary post any corrections. Separate the work accordingly and balance all work, using computer systems, i.e. Excel
Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Team Member Handbook for specific examples
Responsible for receiving, processing and investigating complaints made per the existing harassment policy
Required 1+ years Front Desk
Four-year degree in hospitality or other business related field
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest request
Knowledge of foreign languages preferred
No special licenses or certificates required
Ability to compile facts and figures
Ability to operate personal computer and calculator
Telephone etiquette skills needed
Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

Night Auditor Resume Examples & Samples

Processing all payments according to hotel requirements
Interacting with hotel associates in a professional manner, assisting other departments with necessary information
Managing and resolving all guest complaints and compliments in a professional and courteous manner
Good communication skills, both verbal and written
Must have an operational knowledge of Microsoft Office
Ability and desire to acquire extensive knowledge about the hotel, its services and facilities
Must be willing and have the ability to work overnight shifts (11 pm to 7 am)

Night Auditor Resume Examples & Samples

Previous significant experience in a related position
Hotel computer systems and adding machine knowledge
Fluent English (written, spoken and reading)
Strong crisis management skills
Strong commitment to service
Work closely with all hotel departments having staff on the night shift to improve service to guests
Review late arrivals, next day early arrivals and departures, in-house list, and next day function sheets
Block (and escort) V.I.P. rooms, guest returns, and group arrivals
Check guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, group policies and credit policies
Handle any guest problems or complaints and keep management informed
Prepare the High Balance Report as well as ensure the timely completion of the night audit
Ensure all room discrepancies are resolved
Act without prior authority in all matters concerning the safety, security and well-being of hotel guests, patrons and employees in the absence of senior management
Be thoroughly familiar with all emergency procedures (fire training, CPR, etc,). In the event of an emergency, be fully responsible to take charge of the situation in conjunction with Security and Engineering
Process DNA (Did Not Arrive) guests, according to procedure and prepare statements
Answer telephones for those departments who forward their extensions
Perform routine hotel inspections and walk-throughs to establish a supervisory presence (including overseeing night cleaners to insure optimum service and sanitation standards), completing maintenance requests as needed
Take messages from employees who call during the night shift who will not be able to report for their shift and ensure the appropriate department is notified
Respond properly in any hotel emergency or safety situation
Perform other tasks or projects as assigned by hotel management and staff

Night Auditor Resume Examples & Samples

Ensure a delightful, seamless arrival and departure for our guests
Greets guest and processes hotel registration and other transactions
Keeps current on hotel accommodations, services and local attractions
Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
Records resolutions to guest complaints on the “Make it Right” log
Works with other departments as appropriate to arrange for services requested by the guest
Stays current with developments in the hotel by reviewing and updating the communication log
Prepares end of shift summaries and communications for management and other shifts
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
Makes reservations in accordance with hotel’s yield management practices
Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
May be responsible for answering and fielding all calls to the hotel, both internal and external
Identifies and records special billing instructions and notifies Accounting
Obtains appropriate approvals and signatures for guest transactions
Follows hotel policy on cash banks
Maintains confidentiality of guest information
Aligns with the “Be Our Guest” service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides genuine hospitality and teamwork on an ongoing basis
Performs other duties required to provide the service brand behavior and genuine hospitality

Night Auditor / Nocny Audytor Resume Examples & Samples

Assist the Night Managers in ensuring the accurate completion of systems and processes
Demonstrate a high level of customer service at all times
Assist in handling the night room service
Computer literate, with particularly strong knowledge of MS Excel
Understanding of the responsibilities of other areas within the Finance Department
Excellent grooming standards
Fluent Polish and English (oral and written)

Seasonal Centralized Night Auditor Resume Examples & Samples

Post all remaining charges from outlets to guest, master or city ledger accounts
Answer efficiently and professionally all incoming telephone calls and directing to proper extensions
Register and accommodate all late registering guests/owners
Follow closely and stay informed on all activities within the Steamboat Springs area
Develop a thorough knowledge of room locations, room types
Familiar with all safety and emergency procedures and the response for each incident
Report any unusual occurrences and/or requests to management or security
Attend departmental and all employee meetings when requested

Night Auditor Resume Examples & Samples

Responsible for the Guest Services function of the hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide hotel information and area attractions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures. May routinely book guest reservations for individuals and/or groups. Check departure folios; verify daily cash sheets, ensuring all totals are accurate and posted correctly. Close and reset credit card system. Update no shows and run final night audit and associated reports. Interact with site accounting regarding all aspects of daily transactions, cash drops, credit cards etc
House Laundry / Public areas: Assist with house laundry to prepare for Housekeeping's arrival the next day. Keep lobby and public areas clean and presentable for guests
Ability to use basic office equipment including Fax, copier, printer
Unless there is a legal requirement, experience will be accepted for the education requirement

Night Auditor Resume Examples & Samples

Daily arrivals/ departures/ house count
Reconcile daily department receipts, follow up on discrepancies
Perform all close of day tasks in SMS Host/Touch programs
Ensure all departments are properly closed and ready for next business day
Generate various reports
Assist late arriving guests with check in processes or guest requests
Scrutinize Night Audit procedures to improve efficiency, notify management of areas for improvement
Prepare Daily Activities sheet and ensure accuracy of information
Receive, analyze, and follow up on guest concerns and issues
Organize group arrivals and departures; ensure billing accuracy on group city ledgers
Regularly inspect guest history to ensure accuracy and encourage staff to utilize guest history
Consistently strive to maximize revenue and occupancy, taking into consideration budgeted revenues and expenses

Night Auditor Resume Examples & Samples

Previous Front Office and supervisory experience
Excellent command of both written and spoken English
Knowledge of Opera Reservations system advantageous
Comprehensive understanding of reservations
Experience in accounts receivable and reconciliation
Ability to oversee the hotel operation in the absence of Management
Full New Zealand drivers license – drive both automatic & manual
Successful candidates will be offered varying hours and days each week
Liquor Control Qualification, advantageous

Night Auditor Resume Examples & Samples

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Decision-Making
Diversity Relations

Franchised Night Auditor Resume Examples & Samples

Organizing, securing, and maintaining all files and records in accordance with document retention and confidentiality policies and procedures
Preparing, maintaining, and distributing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing statistical, financial, accounting, auditing, or payroll reports and tables
Auditing, and reconciling all revenue postings
1 year experience in a similar size operation required; hotel experience, preferred
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, etc
Basic mathematical skills, and ability to operate a 10-key by touch

Night Auditor Resume Examples & Samples

Taking, preparing and delivering Room Service orders during the night
Serving alcoholic and non-alcoholic drinks on the Bar including Starbucks Coffee
Running the Night Audit using the Opera System and ensuring all financial transactions are finalised using the computer
Working on the Reception desk, greeting guests, including check in and out and dealing with guest requests
Making beds, delivering extra amenities to rooms and assisting with maintenance issues
Assisting the Conference and Events Team in setting up/breaking down conference rooms
Dealing calmly and confidently with difficult situations such as full hotel fire evacuations and administering first aid
Report maintenance needs, accidents, injuries, and unsafe work conditions to Manager
Speak with others using clear and professional language. Developing and maintaining positive working relationships with others
Standing and walking for an extended period of time. Reaching overhead and below the knees, including bending, twisting, pulling, and stooping. Moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance

Night Auditor Resume Examples & Samples

To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position
Ensuring accurate and timely recording and reporting of all property receipts
Following cash handling procedures as outlined by the accounting department
Collecting payment at check out and provides change for guests as needed
Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system and auditing of master bills
Ensuring accurate and timely backup of files / tapes are maintained on a daily basis
Preparing, balances, posts, and distributes all necessary reports on a daily basis
Interacting with all in a professional manner, assisting other departments with necessary information
Working with all Front of House colleagues in achieving continuous, seamless service
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Relieft Night Auditor Resume Examples & Samples

Audit and reconcile financial and statistical reports
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
Audit and reconcile all Front Desk and Food & Beverage Cashier’s work
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures

Night Auditor Resume Examples & Samples

Responsible for guest check-ins and managing all aspects of the guest experience
You are empowered within this role to manage all aspects of the daily reports and logbook payment process
You will communicate with the high profile and VIP clientele in our intriguing hotel to enhance guest experience
Sustained and proven experience in a similar quality, five-star, lifestyle, high volume environment
Demonstrable skills in Front Office
A strong knowledge of lifestyle and luxury hotel standards with evidence of successful implementation of high level service and product standards

Night Auditor Resume Examples & Samples

Must be able to work with and understand financial information and data, and basic arithmetic functions
Handle guest requests
Maintain a warm and friendly demeanor at all times
Must be able to multitask and prioritize departmental functions to meet deadlines
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management

Franchised Night Auditor Resume Examples & Samples

Undertake a review of end-of day takings against logged reports
Edit all reports to ensure accuracy and full completion
Investigate all anomalies found between daily reports and takings
Perform all audit procedures set forth by the hotel
Balance all cash receipts and work performed during the audit shift
Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
Keep records of room availability and guests accounts. May make, confirm and cancel reservations for guests
Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine
Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard
Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
Take the initiative to welcome and acknowledge guest and when appropriate, thank guests with genuine appreciation
May make restaurant, transportation or entertainment reservations for guests; may deposit guests valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
Respond to guest comments and complaints in a courteous, professional, but expeditious manner
Keep front office work stations and lobby area neat, orderly, and stocked with supplies
Maintain complete familiarity with all emergency procedures and respond appropriately to emergencies
Notify the Manager on Duty of unusual circumstances and situations
Know current status of rooms and individual guests
Review reservations due to arrive, checking for duplicates, overlooked special requests, and other factors requiring follow up
If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work, and ensure proper performance of assigned employees
Understand and use math concepts, work math problems quickly and accurately
Must be able to switch tasks easily such as from typing to searching a directory to answering a telephone
Perform multiple cognitive tasks simultaneously
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Use personal judgment and specialized knowledge to give information to guests
Demonstrate ability to perform work requiring effectiveness in personal transactions both face to face and on the phone
Demonstrate ability to effectively and repeatedly perform precise clerical and cashier functions with high degree of accuracy
Demonstrate ability to establish warm and friendly relationships with guests
Quickly operate a computer terminal keyboard and a multiple-line telephone console simultaneously with a high degree of accuracy
Be alert and aware
HS Diploma or equivalent
Previous Guest Services experience an asset
Responsible and reliable
Ability to read and comprehend instructions, both written and oral

Night Auditor Resume Examples & Samples

Follows proper audit procedures to balance daily revenue and expense transactions
Identifies the causes of out-of-balance situations in a timely manner
Produces various reports for management and takes initiative to correct errors to prevent reoccurrence
Ensures that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached
Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day business
Generates housekeeping reports and prints folios for next day departures
Compiles daily revenue reports and files work accordingly
Balance the day’s charges, making corrections as necessary
Reports any unresolved problems with owners and guests to management
Assists other departments as needed and carries out other duties as assigned by management
Is able to function as a front desk agent especially in terms of check-in and check-out procedures
Must have the ability to work well under pressure and within defined time constraints
Must have working knowledge of Microsoft Excel and must be able to adapt to a changing environment. Must be extremely detailed orientated and highly motivated to come up with new and easier ways of performing the role
Must be able to lift baggage in excess of 50 pounds
Prior hotel/hospitality experience preferred in a customer service capacity
Previous night auditing experience preferred

Night Auditor Resume Examples & Samples

Hotel Front Desk Agent/Guest Service Agent experience
Night Audit experience
Hilton Brandon experience

Guest Service Agent / Relief Night Auditor Resume Examples & Samples

Assures that front desk is covered and maintained at all times
Reviews arrivals and departures for guest preferences to ensure customer satisfaction
Checks guests in and out of hotel and summons bellman or other assistance if needed
Informs or checks with housekeeping on checkouts, sleep outs, vacancies and service need of guests
Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc
Responds and acts on guests complaints, service or security problems
Posts and adjusts charges and information on all folios and accounts and provides appropriate backup to Financial Services
Maintains and accounts for assigned cash bank and front office cash record on daily basis
Operates switchboard and handles telephone calls and wake up calls, as required
Receives and acknowledges reservation requests, cancellations and changes
Distributes mail, faxes, messages or packages to registered guests or hotel personnel
Communicates guest requests and issues to the proper departments, (i.e. Housekeeping, RSC, Financial Services, etc) via the guest service recovery log
Performs other miscellaneous duties as required
Previous experience in a customer service role
Strong communication skills – both oral and written
Strong, positive and energized professional presence
Proven team player and results oriented
Direct experience as a front desk agent
CLS knowledge
Hospitality degree
Fluency in one of the following languages: Spanish, French, Italian, Japanese or German

Night Auditor Resume Examples & Samples

Notifies Front Office Manager of any potential discrepancies and assists with research and resolution of problems
Must be able to use a computer keyboard, 10-key and calculator
Must be able to communicate effectively with co-workers and management
Must be able to accurately review and audit relevant information

Night Auditor Resume Examples & Samples

Experience in a hotel or a related field preferred
Computer experience required
Customer Services experience preferred

Night Auditor Resume Examples & Samples

Communicates effectively and genuinely with guests, team members and other departments
Maintains a friendly and caring demeanor at all times in a fast pace environment
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress
Demonstrates team work by co-operating and assisting colleagues as needed
Greets and welcomes every guest upon arrival
Registers guest into the Hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check-in and check-out, VIP arrivals
Balances and audits for accuracy room revenue, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues
Balances and audits for accuracy all room and tax charges, cashier reports and house accounts
Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses
Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information
Performs all Guest Service Agents functions as required; may assist in booking room reservations, may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys
Responds quickly to guest requests in a friendly manner; Follows up to ensure guest satisfaction
Provides a professional image at all times through appearance and dress
Follows James Hotel policy and procedures
May fulfill Manager on Duty shifts
Has knowledge of the hotel surrounded area, such a pharmacy, theaters, Public Transportation, Retail, and Restaurants etc
Completes all checklists as assigned
Any and all other duties deemed necessary by a member of management
Be involved in departmental meetings and committees
Knowledge about the area
Strong Oral and written communication skills
Planning and organizational ability
Able to work flexible, sometimes long hours
Ability to stand during the entire shift
A minimum of one (1) year hospitality related work experience in Front Office, Food and Beverage or accounting required

Night Auditor Resume Examples & Samples

Solid knowledge of Front Office, Night Audit and Accounting Procedures
Strong computer skills, especially knowledge of Opera Property
Management System, Microsoft Word, Microsoft Excel, Protobase and Micros
Previous experience as a Night Audit/Reception Agent in a similar size property
Multi-tasker
Excellent written,verbal and communication skills
Professional manner and outgoing personality
Strong financial and math skills
Typing speed of 50 wpm
Ability to work overnight shifts with flexible weekly schedule
Previous accounting experience would be an asset
Hotel/Hospitality degree or diploma an asset

Night Auditor Resume Examples & Samples

Computer skills such as Hotel POS, Excel, Powerpoint, and Word preferred
Ability to perform tasks with minimal supervision
Ability to tolerate moderate amount of standing and walking throughout shift
Flexible schedule including Overnights, Weekends, and Holidays Shifts

Night Auditor Resume Examples & Samples

Be visible in the hotel lobby and other public areas
Represent the Hotel Manager and other Senior Managers in their absence
Maintain current knowledge of all security and emergency procedures and manage the instigation of such procedures as required
Handle any management issues or emergencies that arise, record them as required, and implement the necessary actions to bring them to resolution
Ensure that all Guest complaints are managed promptly and completely
Complete the Night Audit and all related duties
Produce nightly reports, as required
Inform other departments of Guest special requests, including early/late departures and room changes
Maintain awareness of all hotel areas
Perform any additional Night Auditor/ Night Porter duties to ensure the demands of the business are met
Have a degree, diploma, or formal certification in Hotel Management or equivalent
A minimum of 2 years Front Office supervisory experience in the hotel industry
Current and demonstrated knowledge of health and safety and security procedures
Calm, efficient, and able to work well under pressure
Excellent inter-personal and communication skills

Night Auditor Resume Examples & Samples

Marriott systems experience preferred
Creative problem solving skills
Clear, concise written and verbal communication skills

Night Auditor Resume Examples & Samples

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
Anticipate guests’ service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible
Speak to guests and co-workers using clear, appropriate and professional language
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call
Thank guests with genuine appreciation and provide a caring farewell
Process all guest check-ins by confirming reservations, assigning room, and activating room key
Process all payment types such as room charges, cash, checks, debit, or credit
Process all check-outs including resolving any late disputed charges
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Communicate parking procedures to guest and dispatch bell staff or valet staff as needed
Supply guests with directions and information regarding property and local areas of interest
Run daily reports, identify any special requests and check reports for accuracy
Assign rooms according to guest request and preferences whenever possible
Complete designated cashier and closing reports in the computer system
Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date
Complete shift’s checklist
Balance and drop receipts according to accounting specifications
E-mail daily report to Colwen lead night auditor
Hotel experience preferred

Night Auditor Resume Examples & Samples

Prepare and distribute necessary daily reports as required according to hotel standards
Strong organization and follow-through skills
Late/overnight shift and weekend availability is required
Guest Service experience preferred

Night Auditor Resume Examples & Samples

Good interpersonal skills, guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Dynamic
FOLS
Registers guest reservations
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Helps meet the department's quantitative targets by carrying out sales initiatives
Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalised relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the Ibis 15-minute contract
Has an impeccable attitude which conveys the image of the brand and hotel

Night Auditor & Guest Service Agent Resume Examples & Samples

Some accounting or finance background a plus
Willing to work 2-3 overnight shifts and 1-2 day shifts
A passion for the hospitality business
Great communication skills with guests
A drive to be successful

Weekend Night Auditor Thurs Resume Examples & Samples

Must be flexible in hours and days worked
Must have sound judgment and discretional skills and be able to work with little or no supervision
Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

Guest Service Agent / Night Auditor Resume Examples & Samples

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
>Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
>Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests

Senior Night Auditor Resume Examples & Samples

Good presentation and confident speaking skills
Self control
Sales oriented
Autonomous and sense of responsibility
Strong sense of ethics
Excel
Welcomes guests who arrive late and takes care of them until their departure
Ensures the safety of property and people"
Provides a warm and personalised welcome to guests
Conveys the hotel image
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Develops the motivation and the support of his/her teams by creating a good working climate
Integrates, trains and facilitates the development of the skills of his/her employees
Ensures his/her staff are well presented (clothing, personal hygiene etc)"
Ensures smooth coordination between the night team and reception

Hilton Milwaukee Night Auditor rd Shift Resume Examples & Samples

Field guest complaints, conduct thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve any problems that may arise
Complete knowledge of Night Audit including but not limited to HMPS II-MICROS, NORTH Ving Card, Hitachi Switchboard, Fire Panel, Emergency Procedure Manual, Marcus Operational Manual, and Front Office daily operations
Assist in enforcing decisions made by fellow managers. Act as Manager On Duty for supervisory and line associates
Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of unruly guests in conjunction with hotel security team utilizing diplomacy and good judgement
Regular attendance in conformance with standards, which may be established by Hilton or Marcus Corporation from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Regular room and public space inspections on a nightly basis
Ability to use computer keyboard, telephone, and electronic equipment to meet requests effectively
Ability to communicate all significant incidents/accidents in clear English language, utilizing excellent writing skills
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to diffuse anger and collect accurate information and professionally resolve problems
Considerable knowledge of all departments' functionality, hotel facilities/services, as well as city and current events
Good hearing and visual ability in order to detect signs of emergency
Prior hotel experience required, prior supervisory experience preferred
Conflict resolution skills
Multi-tasking skills
Ability to meet deadlines and work toward department goals

Night Auditor Resume Examples & Samples

Check guest in and out of rooms
Prepare daily food and beverage revenue report data by auditing POS revenue, covers, and servers fees, tips paid out and settlements
Run audit reports from the Front office PMS, Credit Card system, and POS reports
Make corrections and adjustments and handle all computer problems that might occur throughout their shift
Input on the PC revenue/ expenses/ allowances to generate the daily reports
Perform other duties and responsibilities asked by the Front Office based upon department needs
Take room service orders, process in POS system, prep and deliver food to guests
Cash handling accuracy including responsibility for House Bank
Ability to effectively deal with guest concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions
Ability to access and accurately input information using corporate revenue reporting software
Must have excellent telephone etiquette skills
Ability to produce high quality accurate work consistently and on time
Accurately balance work daily totals of hotel
We are an equal opportunity, affirmative action and drug free work place

Night Auditor Resume Examples & Samples

Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account
Ensure that all food and beverage outlets have balanced
Ensure that all front office charges and miscellaneous charges and adjustments have been posted and balanced out
Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports
Prepare and distribute the daily managers' report, eg. DMR
Manually balance and directly deposit credit cards
Have passion for service; like taking care of others; and provide that friendly above and beyond service to Your customers
Here are some of the legal items we talked about in the introduction. Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
The listed items may not be the only duties performed in this position - there will be other duties as assigned
Knowledge of computers, accounting, auditing and front desk procedures
Typing and 10-key experience
Thorough knowledge of computer systems: i.e. MS Excel, Word, PowerPoint, and electronic scheduling and e-mail systems. Copy, fax and scanning
Ability to multi-task, follow through and re-prioritize well to meet deadlines
Ability to communicate and develop an effective working relationship with fellow associates, managers, outside representatives, agencies, and Red Lion guests
Ability to deal professionally, courteously and tactfully with the public and coworkers
Ability to read, write and communicate effectively with others

Night Auditor Resume Examples & Samples

Perform all duties of Front Desk Agent
Show them you CAN, show them you CARE; following all essential principles of RLHC
Have passion for service; like taking care of others; and provide that friendly above and beyond service to your guests
Must be able to be scheduled any day of the week, week-ends & holidays
Must be able to work 10:00 pm to 6:00 am shift

Relief Night Auditor / Overnight Manager Resume Examples & Samples

Audit, post and balance daily cashier's work
Greets and registers guests, checks guests out of the hotel
Resolves guest challenges throughout their stay in our hotel
Addresses concerns and reviews the status of the daily operation with Department Heads and GM to ensure quality and continuity in operations
Manages any emergencies that arise during the night hours
Responds to guest inquiries and requests and resolves guest issues in a timely, friendly and efficient manner
Transports guests to and from the Airport terminals or other designated sites

Night Auditor Resume Examples & Samples

The ability to work independently with professionalism while maintaining a focus on quality and customer service
Candidates should also have the ability to walk or stand for the majority of each shift
This position requires excellent oral and written communication skills along with advanced computer systems knowledge

100

Night Auditor Resume Examples & Samples

Receive and register guests on arrival, using their names at all times adhering to laid down procedures
To check in customers ensuring they are made to feel welcome, comfortable and confident about being in our hotel
Ensure that any reservations are taken correctly
Maximize in-house selling wherever possible
Be thoroughly familiar with all Company selling procedures and promotions
Ensure maximum occupancy and rates are achieved wherever possible
To check out guests promptly ensuring they receive a clearly presented and accurate bill and depart feeling we have valued their business
Issue departmental keys/floats according to hotel procedure
Record all cash received
To take room reservations, ensuring all customers receive a friendly and efficient response which accurately meets their needs
Ensure the security of all property and cash
Be aware of hotel room availability at all times
Adhere to the Company’s Code of Conduct
Understand and comply with the company’s policy on Health & Safety at work
Carry out all duties in a safe manner having regard to the health, safety and welfare of self, other members of staff, guest and other persons on hotel premises
To carry out any reasonable request made by Management and Hotel guests to the best of your ability
To have a complete understanding of all aspects of Night Audit and to carry out night audit duties
To complete all Company control documents, banking, daily business
Fire & security walks carried out and recorded during your shift when possible

101

Night Auditor Resume Examples & Samples

Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction
Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop
Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions
Computes bill, collects payment, and makes change for guests
Operate front desk computer system
Communicate with other members of the hotel staff
Handles Call Center when asked
Promote a positive environment to achieve job satisfaction for all team members
Take appropriate steps to maintain Hotel security and safety
Promote future sales through contact with guests
Refers guests to necessary departments to resolve issues concerning guests
Maintain adequate supplies of all necessary items for the front office operations
Attend and schedule meetings on Hotel issues, and pass on any pertinent information to the Hotel Supervisors to discuss any new issues, policies, or problems
Maintain appropriate files and records for all Front Desk operations
Make constant observations of team member’s performance to assure excellent customer service levels
Complete the night audit daily in accordance with operational procedures
Handles and oversees administrative and clerical duties in the absence of the supervisor
Verifies and monitors cashiering, and the performance of Front Desk Clerks
Perform duties in a safe manner; report any potential safety hazards to management staff
Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Hotel front desk experience preferred
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or cast members
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
Must be able to obtain a Mississippi Gaming License
Keyboarding skills required. AS400 and LMS software knowledge preferred
Excellent customer service and communication skills. Good math and money handling skills
While performing the duties of this job, the cast member is regularly required to talk or hear. The cast member is frequently required to stand; sit and reach with hands and arms. The cast member is occasionally required to walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, or crouch. The cast member must occasionally lift and/or move up to 10 pounds
The noise level in the work environment is usually moderate

102

Night Auditor Resume Examples & Samples

Schedule, assign daily work, inform and train associates
Monitor, observe and assist in evaluating associate performance
Knowledge of accounting operations
Manager on Duty overnight responsibilities
Handle guests timely and professionally
Night Audit experience preferred
Hotel Experience preferred

103

Franchised Night Auditor Resume Examples & Samples

Keep accurate accounts of cash, checks, and credit transactions
Address guest complaints, issues and/or requests in friendly and professional manner taking initiative to resolve all issues. Ensure that all matters are resolved or addressed with the proper department head
Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
Performs duties of a guest service agent
May be required to make management decisions in a managers absence
Effectively utilize excel, workbooks, and access to submit reports to corporate office as appropriate

104

Seasonal Night Auditor Resume Examples & Samples

Reviews worksheets from the Concession Stands
Retrieves information from the stand folders for data entry daily
Maintain reports & prints required reports
Retrieve and tally all stand worksheets, R.A.P.P. report, cashier reconciliation sheet
Effective communication skills – ability to understand and follow direction
Good math skills
Ability to prioritize tasks, handle multiple projects simultaneously in a high pressure environment
Able to follow job procedures and any manager’s instructions

105

Night Auditor Resume Examples & Samples

Provide full administrative support for Sales offices
Manage and maintain database of Sales accounts
Answer and direct phone calls to appropriate persons. Handle phone inquiries for Sales staff
Liaison between National Sales office and field sales offices
Manage and keep current all sales information to include sales roster, Extranet sales related items, STARS lead referral program
Log, route, and track invoices for payment for all Sales budget expenses, and Sales staff expense reports
Order office supplies for Sales office
Organize routing of company trade show booths
Schedule sales appointments for sales events and sales calls
Compilation and distribution of all leads from sales events and trade shows
Considerable knowledge of clerical policies and procedures
Possess exceptional oral and written communication skills
Valid driver's license

106

Night Auditor Resume Examples & Samples

Balance hotel system and F&B Point of Sale nightly, including rate discrepancies and closing day
Handle cash and electronic payments
Follow up on guest requests, questions and concerns in a prompt and attentive manner
Check guests in and out of the hotel
Answer and dispatch security calls
Answer phones in a professional and friendly manner
Effectively communicate with other departments when dispatching guest requests
Enter wake up calls into the telephone system
Provide accurate resort information to guests
Two years Front Desk or related experience
Good organizational skills with the ability to handle several tasks simultaneously
Experience in handling money
Basic accounting knowledge an asset
Computer knowledge required – Word, Excel
Computer skills in VING, and ON Command, an asset
Must enjoy working through complex analytical problems
Must enjoy working in a very active environment
Team oriented with an energetic, friendly, cheerful and animated demeanor
Proven track record of producing tangible and measurable results
Proven ability to coach, mentor, develop and recognize employees as required
Ability to recognize areas of opportunity for improvement and take self-directed action to correct
Due to the nature of the hospitality industry, employees may be required to work flexible schedules to reflect the business needs of the hotel, including weekends and holidays
Please note shifts are: 11:00pm - 7:00am*

107

Night Auditor Resume Examples & Samples

Meals on duty
Uniforms and dry cleaning
Accor Bienvenue Card
Bonus Breaks
Be our best headhunter
Accor Employee Bonus Scheme
Employee Advisory Service
Childcare Vouchers

108

Night Auditor Resume Examples & Samples

Wash, organize, inventory china, glassware, silverware, pots and pans
Sweep and mop walk in refrigerators, kitchen areas
Clean and monitor dish machine
Empty garbage cans and linen bags
Understand and provide maintenance, chemicals and supplies for dish machine
Maintain proper storage of dish dollies, glass racks and flatware
Maintain cleanliness of kitchen areas
Health Card

109

Night Auditor Resume Examples & Samples

Follows proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence
Reconciles all charges to the general ledger. Prepares back-up files and closes out shift and day on reservation system, including preparing system for next day of business
Responsible for accurate management of cash funds and daily shift deposits
Assist with other Front Office duties
Calculates account balance at month-end and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies
Performs all Front desk duties including check-in, check-out and cashier procedures in a proper and efficient manner
What are we looking for?
Ability to read, analyze and interpret complex documents
Ability to create and interpret business communications and reports
Minimally intermediate computer skills. At minimum basic mathematical skills
Highly skilled in solving practical problems, using good judgment to deal with a variety variables in guest and business solutions
Excellent interpersonal and service skills
Ability to resolve conflict, think on their feet, influence and mentor others
Intermediate/Advanced computer skills
Advanced mathematical skills
Associate’s Degree/College Diploma
VOICE Certified

110

Night Auditor Resume Examples & Samples

Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests
Verify and swipe credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Post charges to guest rooms and/or house accounts as needed
Retrieve messages, mail and facsimiles for guests as requested
Research and perform revenue audit function
Upon completion of audit, input information into general ledger system
File paid invoices in night audit packs
Research and respond to charge inquiries on a timely basis
Send copies of guest folios on a timely basis via fax or email
This is an overnight position (Shift is typically 11pm – 7:00am which include weekend)
One year Accounting experience
Fluency in job related English, both verbal and non-verbal
Provide legible communication and directions
Compute basic mathematical calculations (add, subtract, multiply and divide numbers)

111

Night Auditor Resume Examples & Samples

Maintain and repair the physical structure of the Hotel and furnishings as deemed necessary by the Chief Engineer
Inspect and adjust all systems on a daily basis, respond to life systems alarms
Maintain the electrical switches, plumbing facilities and other fixtures and equipment to ensure smooth operations of HVAC, refrigeration, Natural gas and LP
Respond to maintenance requisitions and guests requests to ensure guests receive quality service and furnishings
Review, comply with, and promote the company's Affirmative Action Plans for minorities, women, veterans and persons with disabilities
The listed items may not be the only duties performed in this position - there may be other duties as assigned
Considerable knowledge of engineering policies, procedures, plumbing, HVAC, carpentry, electrical and DDC energy management systems
Valid Driver License
EPA Certification highly preferred
Low Pressure Boiler license highly preferred

112

Night Auditor Resume Examples & Samples

Greet all guests upon arrival to the front desk/retail area
Assist Operations Manager with other duties as needed
Take charge when upper management/supervisors are unavailable and unforeseen complications arise (bad weather, cancellations, power outages, etc.)
Work an overnight schedule

113

Night Auditor Resume Examples & Samples

Minimum of one year of previous customer service/hospitality related experience
Must have open availability to work 7 days a week and holidays, and be available to work 3rd shift (11pm-7am). There will also be opportunity to work the Front Desk during the other 2 front desk shift (7am-3pm and 3pm-11pm)
Ability to stand and move throughout front office and continuously perform essential job functions
Must have outgoing personality, strong communication skills, and must be able to utilize empowerment to resolve guest situations
Previous front desk experience is preferred but not required
Hilton OnQ systems experience is a plus
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts

114

Night Auditor Resume Examples & Samples

Assists with guest and owner needs and requests delivering outstanding hospitality at all times
Assists with other departmental duties such as bell stand, answering phones, etc
Maintains clean work area. Provides information on area attractions and resort amenities
Types departments as needed and carries out other duties as assigned by management
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position
0-3 years of related experience
3-5 years or more of related experience
2+ years of Supervisory experience

115

Night Auditor Resume Examples & Samples

Enter inventory data (stand sheets) with supervisors and utilize software and summaries to compare and balance the event on a nightly basis
Run night audit (end of day) process to close event
Previous audit/finance experince preferred
Ability to effectively communicate with employees
Ability to work quickly and efficiently
Strong computer skills required, especially Microsoft Excel, and other database and spreadsheet software

116

Night Auditor Resume Examples & Samples

Performing daily auditing and balancing procedures
Reconciling financial transactions
Day closing out procedures and generating reports
Processing reservations, payments and performs period-end duties
Checking guests in and out in timely manner
Contributing individually and as a team to outstanding guest services experiences
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Act as Duty Manager in the absence of senior management, taking full responsibility of the hotel
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Previous supervisory experience in Front Office within the hotel, leisure or retail sector
Competent level of IT proficiency
Excellent leadership and management skills
Positive attitude and good communication skills
Flexibility to respond to a variety of work situations
Previous experience with Front Office Management Systems
Previous experience with cash handling

117

Night Auditor Wyndham Seawatch Resume Examples & Samples

Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. (15% time)
Build a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Performs other duties as needed (5% time)
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to solve problems with a minimum of guidance
Must maintain a professional appearance and a Can-Do, positive attitude towards all guests and staff
Must be detail oriented
1 year of front desk experience in a hospitality/hotel environment and/or
1 year of customer service experience in service or retail environment
1 year of accounting experience

118

Sign On Bonus Night Auditor Resume Examples & Samples

Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch)
Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems
Handle guest complaints and provide accurate guidance
Work with housekeeping to asses room status

119

Night Auditor Resume Examples & Samples

Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival
Conduct Night Audit procedures in a timely, accurate, complete and efficient manner while ensuring 24/7 front desk presence and Here For You service to our guests
Promote the La Quinta Returns loyalty program to any non-enrolled guests. Accurately process enrollments for guests joining the program and correctly deposit points into eligible Returns accounts
Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory
Sense and respond to all guest concerns or requests in a manner which leaves the guest feeling assured and optimistic about staying with La Quinta again. Escalate issues in a timely and appropriate manner to a supervisor or manager when necessary. Notify the hotel manager of all guest concerns to ensure proper follow-up. Properly record guest concerns using the Problem Resolution Log. Prepare timely and accurate Maintenance Work Orders, following up as needed. Process 100% Satisfaction Guarantee requests according to policy
Utilize company-issued devices (M.O.P., two-way radio, hotel phone, etc.) to communicate with fellow team members as necessary to deliver Here For You experiences. Communicate with team members in a courteous and professional manner with the guest focus in mind
Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times
Where applicable, assist guests with Bright Side Market purchases and accurately post charges to the guest folio
Remain flexible and willing to work in other areas of the hotel as needed to ensure the hotel delivers a consistent Here For You experience for every guest
Previous hotel or customer service experience is preferred but not required
Shifts require working overnight, and due to 24 hour nature of hotel, availability is required to cover weekends, holidays, etc
Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner
Excellent telephone skills particularly related to customer service and sales
Must be able to work with and secure sensitive and/or confidential material and information
Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance
Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions
Must possess solid organizational skills with the ability to simultaneously prioritize multiple priorities and/or projects in a fast-paced environment
Requires regular contact with other departments, supplying or seeking information on specialized matters

120

Franchised Night Auditor Resume Examples & Samples

Greet, register, and assign rooms to guests
Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
Keep records of room availability and guest accounts
May make, confirm and cancel reservations for guests
Compute bill, collects payment and makes change for guests
May post charges such as room, food, liquor or telephone by hand or machine
Date-stamp, sort and rack incoming mail and messages
Transmit and receive messages using equipment such as telephone, fax and switchboard
Understand and enforce the hotel company credit policies
Account for all cash and makes deposits in accordance with hotel and company policies
May make restaurant, transportation or entertainment reservations for guests; may deposit guest valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests
To execute this position effectively and successfully, an individual must be able to perform each essential duty satisfactorily
The requirements listed below are representative of the knowledge, skill and /or ability required

121

Night Auditor Resume Examples & Samples

Strong associate with experience in guest contact, technical systems and extensive teamwork
1 year supervisory experience in a similar job role eg Front Office Operations - desirable
Previews experience working as a Duty Manager when on Shift
Enthusiastic
Responsible
Quick to adapt to procedures
Self-Confident
Well Presented
Excellent inter-personal skills
Calm and patient in Emergency situations

122

Franchised Night Auditor Resume Examples & Samples

Maintain a safe work environment for co-workers and a safe hotel for guests
Four-year degree in hospitality or other business related field preferred
Ability to communicate, verbally and in writing, effectively with guests and co-workers; respond to guest requests

123

Night Auditor Resume Examples & Samples

Approach all encounters with guests and employees in a friendly, service-oriented manner
Comply at all times with standards and regulations to encourage safe and efficient hotel operations
Initiate and complete the End of Day process
Complete the Night Audit checklist for computer procedures daily
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m
Maintain proper record keeping (i.e., log books, etc.)
Have a working knowledge of security procedures
Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Prepare and distribute the Daily Flash Report
Responds to requests for service and assistance
Takes responsibility for own actions
Performs work with little or no supervision; works independently
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence
Ability to interpret and perform basic computer and POS system functions

124

Night Auditor Resume Examples & Samples

Full Time benefits include: Medical, Dental, Vision, Life, 401K, Marcus Stock purchase plan, Paid Time Off: (6) Company Paid Holidays
The hospitality industry offers unlimited opportunities for career advancement
$150 Associate Referral Bonus Program!
Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers' fees, tips paid out and settlements by tape and cashier
Make corrections and adjustments and handle all computer problems that might occur throughout shift
Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers
Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests' needs
Respond to guest requests and handle guest issues or report complaints to management
Remain calm and alert, especially during emergency and/or heavy hotel activity
Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints
Answer guest questions regarding area or hotel, outlet information and services
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts
Represent the hotel with professionalism and decorum
Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures
Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings
Perform all other related duties and special projects as requested and/or assigned
Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language
Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure
Ability to stand and move throughout the front office continuously to perform essential job functions
Hearing and visual ability to observe and detect signs of emergency situations
Must be able to represent the company in a professional, well-groomed and courteous manner
High school diploma or equivalent required, prior hospitality experience preferred
Microsoft Office Experience, Excel is highly preferred

125

Night Auditor Resume Examples & Samples

Driving guests to and from various locations in the immediate area using the hotel shuttle
Records resolutions to guest concerns and ensures a follow up is always provided
Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services, and membership to our loyalty program
Responsible for answering and fielding all calls to the hotel, both internal and external
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Performs property safety and security walks
Audits and completes end of day reports to hotel standards
Actively seeks out resolutions and drills through reports to ensure proper settling of hotel financials

126

Night Auditor Resume Examples & Samples

Performs all aspects for Front Desk Workers duties at hotel front desk
Run night audit process within Property Management System software program
Accuracy and attention to detail is essential
Collect and compile daily cash and sales data from all outlets utilizing Microsoft Excel and various Point Of Sales and Property Management System software programs
Critically review daily cash and sales transactions for relevant departments including: Lodge Front Desk, Food & Beverage, Retail and Boat Tour operations
Provide information to managers regarding revenue and cash transactions for their outlets upon request
Document and communicate with designated departments on guest incidents/injuries
Work with Front Desk Workers and Front Desk Supervisor as needed
Serve as a vital link between the Accounting department and the Resort
Perform all Front Desk Worker duties when required, demonstrate outstanding guest service skills and resolve any guest situations that may arise during the night
Field multiple line PBX phones and take messages when no PBX operator is present
Perform duties that will require you to leave the front desk and deliver amenities to guest rooms
Must be flexible – willing to work a varied schedule
Must report to work in correct uniform
Must be fluent in written and spoken English
Must be at least 18 years old
Should have a high school diploma
Previous Night Audit, Front Desk, Cashier or other Accounting experience is preferred
Must be computer proficient - knowledge of Microsoft Excel is essential
Basic arithmetic skills – able to learn auditing functions, systems and processes
Excellent guest service and service recovery skills

127

Night Auditor Resume Examples & Samples

Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (15% time)
Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. (10% time)
Ability to solve problems with a minimum of supervision
PC Skills and Knowledge
Hotel Hospitality Front office system knowledge a plus
1 year of guest services experience in a hospitality/hotel/resort environment and/or

128

Night Auditor Resume Examples & Samples

Ensure that quality is maintained on all items laundered
Tend the laundry machines: cleaning and drying sheets, pillow cases, towels, napkins and tablecloths
Sort, fold and stock clean linen and terry
Maintain the cleanliness of the laundry room and inspect the restrooms for supplies and cleanliness
Deliver linen to room attendants
Ability to operate standard laundry equipment: washers, dryers, mangle

129

Hotel Night Auditor Resume Examples & Samples

Verify and swipe credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Upon completion of audit, input information into general ledger system
One year Accounting experience

130

AC Hotel Night Auditor Resume Examples & Samples

Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers fees, tips paid out and settlements by tape and cashier
Perform other duties and responsibilities asked by the Front Office Manager and Night Manager based upon department needs
Answer guest questions
Basic mathematical skills and ability to operate a 10- key by touch
Must pay close attention to detail
Balance work daily totals of hotel

131

Night Auditor Resume Examples & Samples

Handles and processes guest check in and check out in accordance with property standards
Assists guests with luggage when needed
Responds to and relays all guest requests and complaints
Handles cash transactions
Answers front desk telephones. Takes reservation calls
Supervises and oversees night security and responds to any security problems
Completes shift checklist in a timely manner and turns in at end of shift
Reviews all front desk updates and posting and corrects if necessary
Reviews all credit card transactions and balances
Posts all necessary charges
Completes bucket check before posting room/tax
Checks folios (diverted phones, misc. posting, honor bar control, suspense folio, etc.) and adjusts or transfers to the appropriate folio
Completes journal entries
Breaks down promo tickets
Completes PMS Backup (daily)
Runs final reports and distributes to appropriate departments
Prints Flash report and distributes to appropriate personnel
Rebuilds availability
Submit credit card batches
Cleans up area and reviews front office procedures
Relays any pertinent information to next shift
Prepares and delivers room service orders as needed
Delivers newspapers to rooms
Completes coffee setup in the morning
Notifies Front Office Manager of any supply needs
Attends scheduled meetings

132

Night Auditor Resume Examples & Samples

Comply with attendance rules and be available to work on a regular basis. This position will start out as part time but could move to a full time position
Minimum of 1 year of hotel front desk experience required
Weekend availability required

133

Night Auditor Resume Examples & Samples

Guest Service: Performs the manager-on-duty role during 3rd shift. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program
Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings

134

Night Auditor Resume Examples & Samples

Minimum of 1 year Accounting experience or 2 years' experience on a Front Desk in a Hotel or related industry
Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service
Post secondary degree in Accounting or Hospitality/Tourism
Ability to communicate effectively with all levels of guests, colleagues, and management
Excellent organizational, computer, analytical, and problem solving skills
Very strong oral and written communication skills

135

Sb-hotel Night Auditor Resume Examples & Samples

High school diploma or GED, required
One year related experience or education required
Knowledge of basic accounting applications, required
Computer and guest service skills, required
Interact and maintain positive relationships with guests, co-workers and management consistent with SSRC’s Service Excellence standards
Responsible for auditing and reporting of daily operational closing/night run
Responsible for front desk and managing guest requests in a efficient manner
Responsible for taking walk-in reservations for guests
Adhere to the AAA 3 Diamond standards
Checking in guests, while entering the appropriate guest information and providing detailed information about our resort

136

Night Auditor Resume Examples & Samples

Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key
Must have basic Microsoft Excel and Word knowledge
Must be able to communicate well with guests and fellow associates
Ability to effectively deal with guest and employee concerns in a friendly and positive manner

137

Hilton Milwaukee Night Auditor rd Shift Resume Examples & Samples

Check guests in and out of rooms
Run audit reports/ journals from the Front office mainframe, the micros computer, and Credit Card system
Input on the PC revenue/ expenses/ allowances to generate the daily reports such as the Guest Ledger summer and Daily restaurant summary
Greet and welcome guests
Respond to guest requests and needs
Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions
Ability to access and accurately input information using a moderately complex computer
High school diploma or equivalent required
Cash handling experience preferred

138

Best Western Plus-hotel Night Auditor Resume Examples & Samples

Greet customers as you see them, speak politely, and assist customers
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Input and retrieve information from the computer including but not limited to: confirmation of guest information, room rate, selection of rooms, coding electronic keys, and invoicing and billing of room rates and additional charges, processing debit and credit cards, accepting and recording various forms of payment, converting foreign currency, and processing gift certificates and cards
Assist guests with check-out including, but not limited to, ensuring rooms are serviced are correctly accounted and ready for next guest to check-in
Receive, input, retrieve and relay messages to guests, as needed
Perform nightly backup of server
Perform express checkout folios
Perform room key inventory
Communicate all pertinent shift information to the Front Desk Supervisor, the General Manager, and desk staff
Maintain a safe facility and use safety first practices to remain accident-free
Other duties as assigned by your manager

139

Sleep Inn-hotel Night Auditor Resume Examples & Samples

Operate a cash register and maintain an accurate and organized drawer
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
Perform nightly balancing of in-room video and long-distance telephone services

140

Night Auditor Resume Examples & Samples

College degree in Accounting or equivalent work experience
Extensive knowledge of Maestro Front Office System
Complete understanding of all POS systems and how they maintain & process information
Knowledge of MICROS POS systems and procedures to process nightly reports, backups, etc
Basic PC skills
Knowledge of Excel, including but not limited to formulas and spreadsheet integration

141

Night Auditor Resume Examples & Samples

Preparation of daily reports and distribution as directed
Conduct back up procedures for Epitome and drop tape nightly
Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails
Prepare In-house allowance and adjustment spreadsheets each day
Prepare and send out the DAR to appropriate team members
Balancing of daily posting and revenue, and resolution of inaccuracies
To be a main liaison between guest and the hotel
To be thoroughly acquainted with PBX Operator duties
Be familiar with emergency procedures and Alarm System in the PBX department
Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio
Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
Excellent customer service and problem solving skills
Maintain a professional business appearance, attitude, and performance
Prior guest service experience required, preferably hotel front office experience

142

Night Auditor Resume Examples & Samples

Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
Preparing all computer systems for the following day
Preparing, balances, posts, and distributing all necessary reports on a daily basis
Interacting with staff and guests in a professional manner, assisting other departments with necessary information
Performing other duties required to provide the service brand behavior and genuine hospitality
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

143

Franchised Night Auditor Resume Examples & Samples

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
Keep records of room availability and guests' accounts, manually or using computers
Prepare and distribute daily reports
Audit and reconcile cashiers
Input and update financial information into BRAINS network
Check guests/in out and perform Guest Service Agents tasks
Respond to guest inquiries and resolve complaints
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Follow sustainability guidelines and practices related to HHM's EarthView program
Practice safe work habits and wear protective safety equipment
Ensure overall guest satisfaction

144

Hotel Night Auditor Resume Examples & Samples

Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality
Greet and register guests and provide room assignments accommodating special requests whenever possible
Handle guest check ins and checkouts efficiently and in a friendly and professional manner
Communicate with previous shift, organize shift and review remaining reservations that are to arrive
Verify that all updated contingency reports have been run
Resolve any discrepancies with departments out of balance
Ensure credit card draft capture is in balance
Print registration cards for next day arrivals
Verify GTD no shows and complete walked guest report
Complete express checkouts envelopes and USA Today papers, and have them delivered to guest doors before 5:00 A.M
Assist guests with general services such as check cashing, making change, and answering any general questions
Ensure that all wake up calls are handled promptly and properly
Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review
Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment following all cash handling procedures as required
Balance accounts to zero as well as all restaurant credit card accounts
Balance all rebates, paid outs, and misc. charges. Inform management of any discrepancies
Prepare A.M. Housekeeping Reports recording same day checkouts, stay overs, etc. Break out the house using appropriate methods
Complete, print and leave all required reports at the assigned areas for designated managers
Conduct ongoing verification of hotel security with the Night Housekeeping/Security Aide using the two way radio system
Monitor Night Housekeeping/Security Aide to ensure the assigned duties are completed
Represent the Hotel in regard to guest complaints and situations that require immediate attention
Have a thorough knowledge of all restaurant register systems, call accounting systems, in room movies, downtime procedures (in case computers go down) etc
During down time, inspect the desk area for cleanliness, refill supplies as needed, inventory items as assigned
Have a thorough knowledge of emergency procedures
Train the Night Housekeeping/Security Aide to answer Front Desk phones, check in's etc. to ensure the desk is always attended
Moves luggage or packages weighing up to 35 lbs
Supports the hospitality programs to ensure their success
Through training programs, continues to practice skills taught
Wear proper uniform at all times as specified in associate handbook
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook
Other related duties may also be assigned
High school education or GED equivalent
Hospitality industry experience or some formal travel agency or related college training
Must be fluent in speaking, reading, and writing English
Must be familiar with computer systems and cash handling

145

Night Auditor Resume Examples & Samples

Excellent customer service skills and previous Front Desk/Guest Services experience is a plus
Pleasant and helpful personality
High School or GED; college degree preferred
Ability to follow directions
Availability to work variable hours
Ability to solve problems
Ability to work while standing and walking for extended periods
Ability to handle stress with ease
A true desire to promote and develop harmonious inter-departmental relationship with other departments
Provide warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
Provide assistance checking in and out of all guests
Maintain proper control of all guest’s keys
Accurate documentation on all billing & good service to our Guests
Clearly explain parking fees and luggage procedures
Provide useful information and assistance as needed
Give directions to area sites
A passion to deliver and surpass the needs of others in a fast paced environment
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Maintain confidentiality of proprietary information, protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation
Speak with others using clear and professional language
All room clerk functions, i.e. the friendly and efficient checking in and out of guests
All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks
Reservation functions including entering and updating group files
Concierge functions (instructing guest on local entertainment, etc.)
Adhere to the policies of the hotel as set forth in the Employee Handbook and report any observed violations to Human Resources
Maintain the highest level of employee/guest relations
Support team to reach common goals. Ensure adherence to quality expectations and standards
Remain alert, courteous and helpful to the guests at all times
Perform all duties in a professional manner and in accordance with company policies
Flexibility to work a varied schedule due to business levels and industry demand
Maintain uniform and grooming standards as outlined in employee handbook and departmental training
Ensure storage areas are clean and unobtrusive requiring bending and lifting equipment to appropriate areas, straitening kneeling and bending to store equipment on storage shelves. Must be able to bend and walk to sweep, mop, and vacuum
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry and push. Perform other reasonable job duties as requested by Supervisors
Maintain open communication with management and other employees
Be well organized and efficient

146

Night Auditor Resume Examples & Samples

Reconcile and complete all daily front desk agents’ work
Minimum of 1 year prior experience in guest service capacity preferred
Attentive and detailed oriented

147

Night Auditor Resume Examples & Samples

Check front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records
Track room revenue, maximizing occupancy percentages, and collect statistical figures for daily statistic report and forecast
Responsible for late arrival and visitor in accordance with International and Vietnamese law as well as hotel policy
Laise with Fire Evacuation, First Aid and other Safety and Security actions in case of emergency

148

Night Auditor Resume Examples & Samples

Manage all hotel operations, in the absence of Senior Management
Cover the Reception desk during the hours of 11.00pm and 7.30am including check in and check out, phones etc
Cross check and balance work completed during the day for all outlets on a shift basis
Ensure accurate charges for room revenues on a daily basis
Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis
Prepare daily flash report
Take room service orders
Assist Concierge in duties such as valet parking
Collate and print international newspapers
Control after-hours access to the property
Supervise night cleaner and night concierge
Ensure the safety and security of night time staff, hotel guests, and hotel property during your shift

149

Franchised Night Auditor Resume Examples & Samples

Must have 6 months of Marriott Full Service Experience as Night Audit
Shift requires nights, weekends and holidays - shift is from 11pm-7am, Fridays and Saturdays
Ability to operate personal computer, cash register and calculator
Telephone and guest relations etiquette and skills
High school education or equivalent experience
Accounting background preferred, but not required
Perform the duties of a Front Desk Clerk as assigned
We are proud to be an EEO/AA employer. We maintain a drug-free workplace, perform pre-employment substance abuse testing and criminal background screening

150

Night Auditor Resume Examples & Samples

High school diploma or GED required
Customer service experience required, preferably in a hospitality/hotel environment
2-4 years in a hospitality environment
Accounting knowledge is a requirement
Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise
Experience handling cash and recording sales transactions required
Excellent oral communication and organizational skills
Demonstrated ability to work effectively without immediate supervision
Ability to multi-task efficiently
Must be willing to work evenings, weekends, and holidays as schedule requires

151

Now Hiring Night Auditor Resume Examples & Samples

Maintain a friendly and warm demeanor at all times
Balance the day’s work
Maintain cashiering responsibilities as per Front Office procedures
Maintain Front Office computer system operation
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m
Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills
Maintain radio contact with other employees during entire shift
Maintains high standards of personal appearance and grooming, which include compliance with the dress code
Performs any other duties as requested by supervisor
Can be relied upon regarding task completion and follow up
Stand less than 2/3 of the time
Sit more than 1/3 of the time

152

Night Auditor Resume Examples & Samples

Previous reception experience desirable but not essential
Are you Authentic?
Are you Generous?
Are you a story teller?
Can you personalise?
Strong team mind – respects the strength of the many over the glory of the one
Good listener and observer who can use these skills to anticipate guest and team needs
Be able to cope well under pressure
Good moral code
Be able to take personal control of growth, development and your sense of responsibility

153

Night Auditor Resume Examples & Samples

Be aware of all night functions within the hotel and ensure that the full night audit function is carried out according to procedures and full audit documentation is completed and forwarded to the Accounts Department
Ensure all newspaper, video and sundry items are correctly charged and balanced, check and acknowledge by signature a cash float and ensure such monies are maintained in safe condition
Accurately record all room statistics and Food & Beverage statistics
Ensure management rooms balances are correct and ledgered within 24 hours of completion of event. No old balances to be left uninvestigated and actioned
Ensure all areas of the hotel are maintained in a secure condition with regular security checks carried out according to company policies
Investigate all guest complaints and deal with them accordingly ensuring comprehensive reporting is done for subsequent follow up by Guest Relations

154

Night Auditor Resume Examples & Samples

Provide superior service to our guests (internal and external) at all times
Follow The Resorts guidelines, dress code and standards
Perform daily Front Desk duties and responsibilities during their shift
Carry out various special projects, and perform other accounting tasks/functions as assigned
In carrying out all audit functions, investigate problems and determine appropriate methods of resolving them, referring unusual problems to supervisor when necessary
Book daily revenue amounts to proper accounts. Reconcile cash receipts to amounts booked
Verify reservation rates daily
Create and maintain various manual and computerized reports such as complimentary stays, daily revenue reports by entity, outlet sales reports, Daily F&B information, etc
Confer regularly with immediate supervisor, other lodging personnel and other Company departments/personnel, particularly central accounting, to plan and coordinate activities/projects/policies/procedures, exchange information, resolve problems, etc
During night shift, staff will cover front desk activities such as check ins and outs, answering switchboard, take reservations, respond to guest requests, dispatch emergency calls, setting wake up calls etc
2-3 years of relevant accounting and/or office experience, or a combination of education and experience from which comparable knowledge and skills are acquired

155

Night Auditor Resume Examples & Samples

Welcome guests and complete Check-in and Check-out procedures using the hotel system OnQ
Assist with night audit operations and support other hotel departments where necessary
Review daily revenues and financial reports, and investigate discrepancies
Manage guest requests and inquiries and resolve issues
Maintain current knowledge of daily VIP, hotel products, services, pricing and special promotional offers
Maximize sales revenues through up-selling and marketing programs
Previous hotel reception experience
Fluent in the English language in order to communicate professionally with guests and team members both in person and over the telephone
Computer literate with an intermediate to advanced knowledge of Microsoft Excel
Demonstrated ability to resolve problems and conflict
Experience in cash handling

156

Night Auditor Resume Examples & Samples

Responsible for the operation of the hotel information desk which would include making room reservations, checking-in and checking-out hotel guests, and responding to hotel guest requests
Maintain documentation and billing information regarding posting room charges other charges to guest folio's and accounting procedures
Responsible for operating hotel switchboard (PBX) responding to hotel guests needs appropriately as well as programming wake-up calls
Produce accurate and timely reports for hotel manager and Reitz Union Business Office that demonstrate appropriate transactions were performed
Aide the visitors and patrons of the University of Florida Reitz Union by providing directions on locations throughout the Reitz Union, campus, and other various destinations
Act as Reitz Union Hotel liaison during the audit shift
Complete all training requirements upon being hired in a timely fashion
Ability to commit to working 10 or more hours per week
Demonstrate previous experience with customer service
CPR and First Aid Certified, or willing to obtain
Proficient with verbal and written communication
Demonstrate previous experience of cash handling procedures and reconciliation
Knowledge of computer and database systems
Possess the ability to work shifts during the early morning, evenings, weekends, breaks, and holidays
Successful candidates will have a minimum one year experience at the University of Florida in Gainesville

157

Night Auditor Resume Examples & Samples

Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist Guests, as necessary
Deliver of guest mail, newspapers and express check out bills to rooms
Collect room service/ breakfast cards
Assist Night Management with fire walks, and, in case of an emergency
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Assist with Health and Safety Checks and Night Walks
Maintain a good status awareness of all hotel areas
Competent level of IT Proficiency

158

Night Auditor Resume Examples & Samples

Discounted RTD Ecopass
Medical, Dental and Vision insurance
401k retirement plan
Company provided Life Insurance
Training
Opportunities for career growth
Discounted employee meals
Discounted hotel rooms
Anniversary Pay
Holiday Pay

159

Night Auditor Resume Examples & Samples

Must be courteous and focused on providing a consistently high standard of customer service
Must be standards driven and detail-orientated with the ability to organise and plan ahead
Must have the ability to work on their own, multi-task, and make sound decisions in fast-paced environment
Must possess excellent communication and interpersonal skills

160

Night Auditor Resume Examples & Samples

Check daily PMS & F&B transactions, cashier closure reports, PMS night audit reports and address any variance
Verifies no shows and cancellations of the day
Verifies room rate variance report
Prepare summaries of daily transaction (revenue, Tel. , rebate, complimentary, entertainment.....etc)

161

Night Auditor Resume Examples & Samples

Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner
Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner
Check guest in and out, and assist with any issues or arrangements that guests may need help with
Maintain security and safety of The Inn, Inn property, guests, guests’ property, and fellow team members
Compile and run statistical reports for all departments and transfer information to the Accounting department
Verify revenue from all sources is accurately balanced, follow up on any discrepancies. Post any transactions needed. Produce daily reports for departments and department heads
Provide daytime, on-call assistance in case of emergencies
Perform end of day procedures
Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred
First Aid and CPR certification preferred

162

Night Auditor Resume Examples & Samples

Two years of college education preferred
Two years experience in a customer service position, preferably in the hospitality industry
Cash Handling experience required
Excellent oral and communication skills
Pleasant telephone demeanor
Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
Provide exceptional customer service with smile and empathy
Thoroughly complete all guest transactions
Promote and sell special hotel programs
Interact with hotel staff in a professional manner, assisting other departments with necessary information
Be knowledgeable of all emergency procedures and Resort policies
Maintain house bank
Communicate all pertinent information to the Front Office Managers and Supervisors
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds

163

Night Auditor Resume Examples & Samples

Auditing all charges and postings
Correcting work as necessary
Checking guests in and out of the hotel in an efficient, courteous and professional manner
Processing all payments according to the hotel requirements
Assisting other departments with necessary information

164

Night Auditor Resume Examples & Samples

Audit, post and balance daily cashiers work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance

165

Night Auditor Resume Examples & Samples

1 year night audit experience preferred
1-3 years experience night audit position, in a full service establishment preferred
1-3 hospitality industry experience preferred

166

Night Auditor Resume Examples & Samples

Ontvangen van onze gasten en zorgen voor een vlotte check out
Registreren van de reserveringen van onze gasten
Bijdragen aan permanente gastentevredenheid door het bewaken en garanderen van een optimale service gedurende het ganse verblijf van onze gasten
Bijdragen tot de realisatie van de vooropgestelde kwaliteits- en verkoop objectieven
Je behandelt en anticipeert op de wensen van de gast

167

Night Auditor Resume Examples & Samples

Must possess great professional Written and Verbal communication skills
Ability have good decision making qualifications
Basic understanding or knowledge of PC operations
Ability to multi task and work well under stressful situations
Proactively Troubleshoot any computer related issues or guest concerns
Ensure Guest Service is of the utmost importance at all times
Must be able to prioritize tasks and complete checklist in timely manner

168

Night Auditor Resume Examples & Samples

Posts all daily room charges to guest ledger and ensures that all are correct
Assist front office personnel in check in and check out during the night shift
Ensures that final readings of restaurants and other outlets are taken and balances those reading with the hotel's property management system
Ensures that all checkout bills are done efficiently, correctly and timely
Ensures all receipts for the shift are properly recorded, balanced and deposited in the hotel's drop-safe
Prepares revenue journal (early bird) correctly
Revenue journal (early bird) must be balanced with rooms sales recapitulation done by Night Manager (room revenue and occupancy)
Settles all credit cards and balances
Summarizes all officer checks to be signed by the Finance Manager
Rechecks all supporting documentation for BTC
Prepares register guest report/high balance
Reconciles guest ledger in daily basis and reconciles the total to the Front Office
Prepares a listing of complimentary rooms
One year previous experience within a hotel environment in the same role
Excellent verbal and written English communication skills
Computer literacy is a must
Knowledge of SUN / Vision / Micros / Opera Systems is a Must

169

Night Auditor Resume Examples & Samples

Accounting background preferred
Previous hotel experience desired
Strong customer service orientation and skills
Present a professional image, and able to communicate well with both guests and employees
Ability to operate front office equipment and computers
Ability to understand principles of auditing, balancing, and closing out accounts
Ability to work a flexible schedule, including weekends and holidays

170

Night Auditor Resume Examples & Samples

Control and validate the day's billing activity
Control all financial relevant reports
Identify and monitor possible risks
Communicate on time the key finance and operations information
Ensure employees actions comply with procedures and are carried out with respect for rules and regulations
Ensure an optimisation of the existing procedures in regards to financial security
Generate the daily revenue report
Generate all activity reports for the upcoming day
Prepare daily information documents

171

Franchised Night Auditor Resume Examples & Samples

Adhere to Platinum Management Services, LLC. and Brand specific standards
Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
Promote the property through goodwill, courtesy and a positive attitude
Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events
Be proficient in all front desk and guest service operations
Anticipate and address guests service needs, assist individuals with disabilities
Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations
Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner
Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence
Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached
Reconcile all charges to the ledger
Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards
Take each available opportunity to upsell hotel services, facilities and outlets
Enter wakeup calls accurately and immediately
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Report loss prevention/security of any guest reports or theft to management
Report and record accidents, injuries and unsafe work conditions to management
Coordinate with maintenance department on any guest reported or observed problems
Stock, the pantry/suite/gift shop: Assist with Breakfast setup as needed
Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential
Excellent verbal and communication skills required
Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards
Proficient in English. Bi-lingual a plus
Ability to attend and complete job and Brand training
Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific
Self-starter with effective leadership skills
Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a+) etc
Knowledge of basic accounting functions
Work nights and a flexible schedule
Reliable and ability to work alone
Have an outgoing personality
Maintain professionalism at all times
Stand for an extended period of time
Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
Previous Front Desk experience in hospitality experience preferred
High School Diploma required; college degree a plus

172

Summer Seasonal Centralized Night Auditor Resume Examples & Samples

Follow all rules and regulations as set forth in the WVR Employee Handbook
Acting Manager on Duty from 11:00pm to 7:00am
Balance on a nightly basis, all hotel outlets
Know all cash handling procedures
Run computer back-up for the entire company, ensuring that all steps have been followed to eliminate any unnecessary errors
Develop a thorough knowledge of reservations; take same day and future reservations when applicable
Be aware of accident prevention policies
On-going communication with co-workers and manager to make them aware of any errors in shift work and what steps need to be followed to correct them
1-year experience as a Supervisor at a large hotel or condo-hotel property
Extensive background and intimate working knowledge of front office procedures and policies associated with the operation of a large condominium property management company

173

Multi Skilled Night Auditor Resume Examples & Samples

* KEY POSITION OF THE HOTEL ****
All reception and food and beverage tasks
Reporting of the day
opening a new day

174

Night Auditor Resume Examples & Samples

Provide welcoming and efficient service for guest registration, late arrivals and early departures
Assist guests with diverse queries - from hotel information to insider knowledge of NZ
Create hotel reservations
Perform daily balance processes: audit room rates, charges, reconcile and balance revenues and payments
Audit room rates and charges
Reconcile and balance revenues for all outlets on a shift basis

175

Hotel Night Auditor Resume Examples & Samples

Welcome guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalized relationships
Anticipate guest's needs and takes them into consideration
Handles any guest complaints and/or remarks
Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
Ensures that the workplace remains clean and tidy
Applies the hotel's security regulations
Ensure the safety of property and people (night patrols)
Ensure that administrative procedures are completed in an efficient and timely manner
Be working closely with the Management Team to produce reports, monitoring results and auditing controls in place
Handles phone calls
Communicate with other departments
Handles reservations and works well under pressure
Prepares and serves snacks and drinks outside of the restaurant's opening hours

176

Night Auditor Resume Examples & Samples

Greet, register, establish necessary credit for and issue keys appropriately to guests
Answer telephones/PBX with proper telephone etiquette and direct calls accordingly
Receive guest requests and/or complaints and ensure that appropriate actions have been taken
Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, and directions
Communicate with other departments as needed via telephone and two-way radio
Completed check-out procedures, computes bills, collects payment and makes change for guests as required
Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations
Balance all cash receipts and work performed during shift and performs a bucket check on shift
Assist with laundry
Keep common areas clean and presentable
Distributes guest and staff mail and messages as necessary
Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets

177

Night Auditor Resume Examples & Samples

Maintain an environment of professionalism
To adhere to house rules, departmental policies, and safety standards
Communicate clearly with guests and management
Respond to or channel any guest requests/complaints to the department or proper manager
Use problem-solving skills to professionally handle any guest issue, question, or concern
Perform other duties as assigned by management
To maintain an accurate cash bank and adhere to PCI compliance procedures
Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
Proper distribution of guest keys and staff keys
Completes daily duties as outlined on Night Audit Checklist
Complete and balance the transactions for hotel, waterpark and dining operations
Classify daily revenue and statistics in Night Audit Spreadsheets
Answer telephone calls from internal and external guests/customers as well as inter-departmental calls
Compliance with communication protocols for telephone and email
Computer experience
Must be proficient in Microsoft Office (Word, Excel, Outlook)
Prior guest services experience required
Must be able to speak, understand, read and write English
Should have an enthusiastic and service-oriented attitude
Must be able to perform tasks safely and adhere to company policy
Knowledge of Opera software preferred
Ability to share all possible hotel and waterpark knowledge as trained
Ability to handle multiple tasks in a fast paced environment
Knowledgeable of Great Escape Resort and Six Flags information preferred
Possess organizational skills and attention to detail
Must be able to work weekends, holidays, and other shifts as necessary
Must be available to work overnight shift
Valid Driver's License and a clear driving record
All other duties assigned or necessary to support the park as a whole

178

Intercontinental Milwaukee Night Auditor rd Shift Resume Examples & Samples

Register guests, issue room keys, provide information on hotel services and room locations
Be able to provide accurate and appropriate hotel and area information to guests and visitors
Balance and audit for accuracy room revenue, food and beverage revenue, and telephone revenue; assist in the preparation of all reports relevant to daily revenues. Reset the system for next day operations
Balance and audit for accuracy all room and tax charges, cashier's reports, and guest and house accounts
Complete and transmit daily management and accounting reports and supporting documents; prepare market segmentation report, food and beverage report, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses
Balance DSTAT and get it posted before 5am
Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Be able to call system support if a system fails or issues occur
Greet and welcome guests as well as visitors, in a friendly and professional manner as they arrive to the hotel
Assist with handling noise complaints and guest relocation
Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to assure guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Must have excellent communication skills and professional manner
Valid Driver's License
May be required to work weekends, and/or holidays

179

Night Auditor Resume Examples & Samples

High School Degree or equivalent required
Fluent in a foreign language preferred
Must be able to work a flexible schedule, including weekends and holidays
Ability to focus and follow-through on details
Ability to use a computer and required software properly and efficiently
Ability to adhere to any and all policies of THE HOLIDAY INN WORLD’S FAIR PARK Hotel and Benchmark Global Hospitality (including the Appearance Standards Policy)
Ability to ensure security and confidentiality of guest information and internal hotel practices
Ability to use time efficiently and productively with minimal supervision
Ability to maintain company/hotel standards
Ability to professionally represent “THE HOLIDAY INN WORLD’S FAIR PARK Hotel” while presenting a warm, professional, and refined demeanor with guests and fellow team members
Ability to present information professionally and efficiently
Ability to maintain knowledge of hotel features and information (e.g., dining, babysitting, events, amenities, etc.)
Ability to understand and respond appropriately to guest inquiries and needs while remaining calm, courteous, and professional
Ability to promote positive relationships with guests via email, in person, and/or over the phone
Ability to organize information and remain educated on all aspects of THE HOLIDAY INN WORLD’S FAIR PARK Hotel and the city of Knoxville

180

Night Auditor Resume Examples & Samples

Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
Produce accurate and timely reports and correctly handle all cash transactions
Provide relief support to the hotel PBX operator during shift
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers
Follow all specified procedures to reconcile cashier’s reports with the restaurant system each night, researching and posting any unresolved tickets from the day shifts
Balance and audit for accuracy and transmit credit card batches
Act as hotel system liaison during night hours
Perform all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of message

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Night Auditor Resume Examples & Samples

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