Operational Support Resume Samples

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L Kessler

Liana

Kessler

65957 Greyson Valley

Los Angeles

+1 (555) 412 7079

65957 Greyson Valley

Los Angeles

Phone

p +1 (555) 412 7079

Experience Experience

Phoenix, AZ

Operational Support

Phoenix, AZ

Wilderman, Nolan and Haley

Phoenix, AZ

Operational Support

Meets with the Operational Management team regularly in order to provide feedback on quality performance, trends and focus areas
Provides recommendations on the action to be taken in order to improve performance across Customer, Business and Compliance metrics
Ensures that the standards of the Merchants Quality Management Framework are applied and managed effectively within the Business Unit/s
Identifies process improvements and highlights to management
Analyses quality of service in order to perform root cause analyses and determine trends, challenges and improvement opportunities
Establishes and implements programs for quality improvement, and successful measurement criteria
Analyses schedules and makes recommendations for improvement , including impact on budget

Boston, MA

Operational Support Analyst

Boston, MA

Stracke Inc

Boston, MA

Operational Support Analyst

Taking ownership of operational issues and perform short-term resolution, and escalate/develop preventive measures for long term solution,
Providing Operational Support on Reporting, Quality Management, Project Support and coordination
Work with the Management and Quality teams to ensure coverage over the Escalations received from the customer
Working knowledge of system management tools and logical file systems
Using the "Follow the Sun" application support model, working with peers in other geographical offices to provide handover,
Identifying and developing process improvement areas through automation/process change,
Provide weekly status updates to manager on projects and tasks

present

San Francisco, CA

Operational Support Manager

San Francisco, CA

Gusikowski, Oberbrunner and Bahringer

present

San Francisco, CA

Operational Support Manager

present

Responsible to develop CDC systems e.g. (Warehouse Management System) Material Flow System for operational business
Lead and develop co-workers within the area of responsibility
Proactively establish and maintain effective working team relationships with all support departments
Develop IVR, GE DELIVERS and paperwork onboarding process for new contractors
Direct Banking Projects – coordinates Direct Banking's response to new and existing Consumer Finance and deposit products, programs, promotions and acquisitions and develops and delivers associated training. Ensures communication of pertinent information throughout Direct Banking
Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
Utilising and assisting in the development of documentation and company-specific training procedures; by collaborating with key internal / external stakeholders to develop and achieve best practices within our Standard Operating Procedures

Education Education

Bachelor’s Degree in Business

University of Pittsburgh

Bachelor’s Degree in Business

Skills Skills

Excellent verbal and written skills. A high level of interpersonal communication skills with the ability to influence, support and coach key stakeholders
Attention to detail
Ability to adapt style in order to deal with individuals with differing skills sets, including Senior Management
Strong Excel and PowerPoint skills
Ability to work to high standards whilst under time constraints
Analysis Analytical Ability
Knowledge sharing (2)
Technical expertise
Analysis
Tenacity

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15 Operational Support resume templates

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Specialist, Operational Support Resume Examples & Samples

Provide first and second level telephone and remote control support for all in-house supported hardware and software solutions
Accurately document support cases in the call tracking system, escalate non-completed matters, follow up with users, and close issues
Liaison and cross-reference all outbound support calls to 3rd Party vendors
Assist in the maintenance of processes operating on I.T. systems
Provide support for hardware and software rollout projects
Assist in promoting the efficient and effective use of technology
Conduct internal team training
Other duties as assigned
Information Technology Degree/Diploma or an equivalent combination of education and experience
1-2 years experience in a desktop or technical support role, preferably in a mid to large size organization
Working knowledge of Windows XP Professional and Microsoft Office 2003
A good understanding of Windows 2000/2003 Server
Familiarity with network operations center environment
Understanding of PC hardware, including printers
Available to work shift work including mornings, evenings and week-ends
Strong verbal and written command of English language
Inspire with Service
Lead with Passion
Own it with Pride
Earn lasting Relationships

Operational Support Representative Resume Examples & Samples

1-2 years relevant operational support experience
Ability to work with all levels of internal and external customers while providing exceptional customer service
High attention to detail and strong organizational skills
Ability to work to tight deadlines and multi-task without comprising quality of work
High skill-level in MS Office applications (Word, Excel etc.)
Fluency in one of the following languages is desirable (Spanish, French, Italian, Russian).***

Operational Support Engineer for B Vault R d Resume Examples & Samples

Machine/Application configuration management
Scheduling and coordinating machine/application maintenance
Real-time troubleshooting
Operating and maintaining run-book procedures
Providing level 1 user support
Basic upkeep and enhancement of scripts (perl, python, shell, etc)
3+ years experience in development/support roles on a software system
Working knowledge of Unix command line and a programming (scripting) language
Detail oriented with strong written and verbal communication skills
Desire to learn and provide excellent customer service

SAP Developer / Operational Support Resume Examples & Samples

SAP Process Integration (PI)
SAP Netweaver Business Warehouse (BW)
Preferably with 2-4 years of experience in Project Management
Open to work on shifting schedule
2- 8 years of experience as a Developer or Operational Support in any of the following SAP modules

Service Desk Operational Support Analyst Resume Examples & Samples

Report development and analysis
Various administration tasks including presentation development, trends assessments, shift coverage scheduling, etc
Providing Operational Support on Reporting, Quality Management, Project Support and co-ordination
Define and propose improvement plans for descending trends identified
Work together with other team members in order to ensure service level agreements are met

Director Card Benefits Operational Support Resume Examples & Samples

Evaluating strategic fit of a given benefit or suite of benefits based on issuer goals, portfolio characteristics, spend analysis and research
Developing Cardholder-facing messaging and best practices to help deliver an optimal Cardholder experience
Partnering with Visa’s broker on all core needs to ensure a compliant program that appropriately mitigates risk and exposure for Visa and its issuers
This position interfaces with various cross-functional Visa teams, creative agencies, and Visa’s insurance broker, and is responsible for supporting the internal operations for Card Benefits at Visa, ensuring processes are well-documented, and leading content management efforts for all operational and sales support artifacts
Conduct and maintain an inventory of all collateral, content owner, and where it is resident (e.g. Operational Overviews, Enrollment Forms, Marketing Guides and content, Product Implementation Guides (PIG), Enrollment Kit)
Be the central recipient for content changes from Product Teams and other key stakeholders, and ensure necessary updates are carried across documents
Collect required edits, partnering as needed with internal and external partners for approval, and then coordinating with creative agency to make document changes
Ensure version control and global replacements (online content management and notifying key stakeholders who may have saved the older version to prevent it from continuing to circulate)
Develop and maintain a dashboard of collateral, updates on deck, timing, and scope to provide insight into time and cost
Serve as the lead for insurance vendor risk assessments and certifications, partnering with Visa’s broker as appropriate and acting as primary liaison between Visa internal sourcing and risk teams and providers; ensure timely and accurate completion of risk-related documentation
Serve as the lead for development of operational content, ensuring clarity and consistency in support of various stakeholders, serve as the lead to ensure consistent content resides on Visa internal sites, and across media/sources
Create and produce key operational performance dashboards to facilitate information flow across teams for various business metrics; refresh data, providing business insights to socialize performance with various stakeholders
Lead continuous improvement efforts to improve efficiency and effectiveness of operational practices
Support better management reporting, information flow and management, enhance business processes and organizational effectiveness
Participate in AOP budgeting, forecasting and planning process
Manage and increase the effectiveness and efficiency of cross-functional relationships (CBSI operations, Finance, Ops Regs, VOL, GCAS) by fostering an environment that encourages teamwork, good coordination and open communication
Solid experience (10 – 12+ years) in product management, operations, risk, or card benefits
Payment processor, bank issuer, and/or B2B payments highly preferred
Proficiency in Word, Excel, PowerPoint
Excellent verbal and written communication skills
Excellent inter-personal skills, team player
Good judgment, ability to manage details yet see the bigger picture to ensure solution aligns with over-arching objectives
Commitment to quality, detail-orientation
Analytic and fact-based consultative discipline

Information Risk Operational Support Resume Examples & Samples

3+ years of information risk management or information security management experience
3+ years of Operational Support experience, preferably in the information risk space
Intermediate expertise using MS Office Suite, particularly in PowerPoint and Excel
Some experience using Cognos Report Studio
Familiarity with computer-based training authoring tools, such as Adobe Captivate, Camtasia, Adobe Presentor
Information security or audit certifications (CISSP, CISA) desired

Director Operational Support Intl Banking & Small Business Collections Resume Examples & Samples

Lead implementation of collections technology projects by
Contributing to standardization and integration of the collections infrastructure (technologies, interfaces, workflows, queues, channels and processes), automating collections channels and processes, freeing up operational capacity, and enhancing visibility and control of collections operation
Leading system updates or migrations, writing business cases, defining project scopes, securing funding, human and technical resources, managing cost and schedules, writing business requirements, working closely with Risk, Collections Operation, and IT&S through the entire project cycle including design, development, testing, and implementation
Delivering collections technology projects on time and under budget, delivering benefits promised by collections technology projects, most notably Collections and Recovery End-to-End (CARE)
Documentation of collections operations systems and training of business users
Lead collections technology support and enhancement by
Managing vendor contracts and SLAs; providing production support and ensuring business as usual (BAU); ensuring system configuration (parameters, business rules) are within policies and according to strategies
Establishing a process to raise, track, and follow up on problem logs (PLOGs), project change notices (PCNs), and system change requests (SCRs) until satisfactory resolution
Working with Continuous Improvement and Model Design team and constantly looking for opportunities to improve collections and recovery process to be easier, faster, cheaper, better; recommending and implementing projects and initiatives to take any non-operational, administrative activities away from adjustors
Standardize and integrate IB collections infrastructure by
Coordinating project activities with the collections hubs, gathering user inputs or requirements and standardizing them at regional level, providing the collections hubs with ongoing support on strategies, processes, systems
Integrating billing systems, decision engines, workflow engines, and fulfillment systems as a coherent suite; communicating project progress, issues, and benefits up to the business sponsor and steering committee level
Managing horizontal workflows with internal partners and external vendors, integrating complex efforts and following through, focusing on deliverables, measuring progress, identifying and solving problems early, quickly and cost effectively, facilitating meetings, cultivating effective communication and trust to achieve cross-functional collaboration
Researching and recommending collections-enabling technologies, explore cost efficient contact channels to increase capacity and improve right party contact rate, acquire and contract third party agencies, lawyers, realtors
Provide strong leadership to motivate individual and team performances by
Embedding effective techniques within the group to create a performance driven culture, through superior recruitment, professional development and effective personnel and performance counseling and management
Sharing and integrating knowledge, experience and responsibility when dealing with employees
Recognizing development needs in relation to business objectives
Developing strategic partnerships with business leaders and Human Resources to promote a consistent employee experience that balances the needs of the employee and the Bank
Acting as a representative for IB Retail and Small Business Collections and the Bank through active participation in internal / external associations, boards, and conferences
Knowledge of retail and small business credit products, credit lifecycle, collections and recovery policies, strategies, processes, systems
Working knowledge of contact channels, contact center, third party agency, lawyer, realtor management best practices
Bachelor’s degree in business, science, or engineering or equivalent work experience (MBA is a plus)
Strong business writing and presentation, leadership and influencing, and project management skills
Knowledge of business rule and workflow engines, system development life cycle (SDLC), project management life cycle (PMLC), cost-benefit analysis, NPV, IRR, payback
Microsoft Project, Visio, Excel, PowerPoint
Fluent level of Spanish and English is required (oral and written)

Cres Mortgage Operational Support Specialist Resume Examples & Samples

Reviews data in system and reviews provided documentation as per processes. Determines accuracy and completeness. Follows up to obtain information as needed to complete ordering
Cancels Settlement Agent services. Gathers final fees for denied loans. Determines appropriate payments and/or refunds
Reviews loan documentation, prepares and/or orders disclosure for mailing to applicants
Reviews and runs credit card or e-check transactions for collection of application fees
Receives Change Requests, Review for approval or rejection according to guidelines. Provides requires disclosures. Monitors reports for satisfactory compliance disclosures in regard to loan changes
Prepare and appropriately assign/distribute loan files, approved files, appraisals or any other documentation
Answers questions, provides training
1-2 years of banking or financial industry experience (of which 1 year of mortgage banking lending experience preferably in post-closing, processor or closing)
Good knowledge of various aspects of mortgage loan origination, mortgage loan processing/closing, mortgage sales and mortgage loan servicing with the bank
Customer Service Skills

Administrator, Operational Support Resume Examples & Samples

Administrative and Operational support
On an on-going basis, develop and institute administrative processes for centralized activities including, but not limited to, records management, courier framework, Front office reporting
Records Management: Centralized tracking and archiving of off-site records retention for assigned departments through Iron Mountain in accordance with company standards and regulatory requirement
Courier Framework:Coordinate courier delivery system to accommodate large shipment volumes, ensure a 2-step verification process, report and invoice validation; in collaboration with the Vendor, requires development of a custom reporting feature; knowledge of Excel macros, importing / exporting / merge features
Mailroom Services: Coordinate large volume distribution of internal and external mail across multiple transits and across multiple floors
Front Office Reporting:Report reconciliations on usage of office inventory/supplies, taxi chits; receive weekly inventory shipments, act as main liaison between vendors and office, and maintains storage areas
Office Equipment Maintenance: Key liaison with maintenance services for printers, fax machines and personal computers
Facilities Support: Analyze and structure process, in conjunction with building property management for pass cards, security and maintenance personnel as well as outside vendors/contractors; floor communications
Coordinate FTE moves (up to 9 desk moves) and on-boarding
Employee Records Maintenance:Maintain floor employee listings; develop and maintain org charts
Efficiency and Effectiveness/Projects
Proactively investigate opportunities to streamline processes for efficiency
Assist management in the organization of team social activities and fundraisers (e.g. Charity Trust)
Act as Floor Champion for RBC initiatives (e.g. RBC Run for the Kids), develop fund raising strategies, drive employee engagement
Assist with the RBC Quarterly Performance Awards as required
Incorrect records retention can result in loss of data due to inability to retrieve information
Incorrect processes for tracking, report generation and execution may lead to incorrect invoicing and expense recovery
Lack of maintenance of office equipment would result in disruption to daily work flow and deliverables
Incorrect review and sorting of mail could result in lost cheques or other financial information
3 – 5 years operational support experience
Strong knowledge of process and statistical report analysis
Knowledge of RBC IS processes and procedures
Knowledge of external storage processes and procedures
Knowledge of Microsoft office suite of products (Word, Excel, PowerPoint)
Knowledge of SharePoint, Concur

Operational Support Analyst Resume Examples & Samples

Taking ownership of operational issues and perform short-term resolution, and escalate/develop preventive measures for long term solution,
Being the escalation point for the two business units, liaising with key stakeholders regarding upcoming changes/high impact incidents,
Mentoring and assisting Level 1/Level 2 offshore resources with issue resolution,
Acting as a guardian of production services - ensuring change procedures are followed and potential threats and risks are identified,
Following the Problem, Change, Incident Management procedures - Knowledge in ITIL desirable,
Monitoring system's health and responding to alerts proactively – ensuring the stability and availability of the production environments,
Offering consultancy and hands-on support for the transition of new services into the production environment,
Using the "Follow the Sun" application support model, working with peers in other geographical offices to provide handover,
Working closely with the regional and global account teams, escalating issues/requests as necessary,
Identifying and developing process improvement areas through automation/process change,
Ensuring support documentation is accurate and maintained,
Being available for weekend work as needed

Operational Support Manager Resume Examples & Samples

Considerable experience managing an operational and/or IT team is an absolute MUST
Strong ability to lead and manage a team of system experts in a high-pressure environment
Demonstrable complex systems problem-framing/solving skills
Proven experience dealing with a large number of stakeholders to senior management (Head Of/Director) level across multiple business areas
Exceptional problem-framing and problem-solving skills. Strong ability to quickly assimilate details regarding complex business issues, and frame the information into a structured problem to be solve
Relevant degree in business and/or IT desirable
ITIL, PRINCE2, PMP, PMBOK or similar certification desirable
Lean Six Sigma, HCD or similar process improvement certification desirable

Senior Analyst, Operational Support Resume Examples & Samples

3-5 years experience in an information management or related field
Strong knowledge of information concepts, flows and systems for corporate financial information
Strong working knowledge of LAN-based software, Internet and Intranet
Skilled in proactively providing ideas, advice and solutions relative to information system management
Strong understanding of reporting tools (EssBase, EA, PeopleSoft)
Strong technical & analytical skills (SQL, excel, access)
Good process and project management skills
Skill in developing and delivering presentations
Ability to work in a team environment and demonstrate good leadership skills

Assistant Manager Operational Support Resume Examples & Samples

Coordinate the installation and maintenance of security systems (CCV, alarms, access control, dye packs, vaults, night depositories, locks, etc) ensuring reliable service to meet the needs of the Bank and customers by
Researching and gathering of information to determine the requirements for security equipment purchases and installation
Coordinating requests for proposals (quotes) regarding the purchase of security equipment for branches etc. from various electronic security equipment suppliers
Marking up branch and facility drawings with additional equipment placement/orientation/field of views for new equipment installations/upgrades
Managing and tracking expenditures against the CEF budget, which involves analyzing and verifying account statements/invoices as well as maintaining records
Assist the Manager in performing periodic reviews on internal processes and procedures by assessing current practices and making recommendations to increase efficiencies on
Internal accounting, invoicing and scheduling processes for CEF expenditures
Equipment management and related activities
Utilization of software applications/databases
Conduct analysis and research for assignments involving internal and external criminal activity, security threats on behalf of the Scotiabank Group by
Using various sources and resources to assist in the gathering of information to facilitate the preparation of security assessments and analysis reports relating to criminal activity and security related issues of a low to medium complexity rating
Effectively documenting and storing data in the department’s Security Information Management System (SIMS)
Assisting in developing and maintaining a contact database to include intelligence sources and contacts within peer groups in FIs, regulators, vendors and other related groups
Correlate statistics and information and prepare reports/analysis in support of crime detection initiatives and / or programs by
Providing research and analysis in investigations of a low complexity rating with direction from the Managers, Physical & Personnel Security and / or line management
Response
Respond to criminal attacks against Executive residences, bank premises, assets, customers and staff by
Coordinating installation of security equipment, ABMs in branches with National Shared Services, installation technicians, branch management and business lines
Assisting line management in the preparation of statistical reports relating to prevention and detection plans/programs designed to protect the Bank, staff, etc
Liaising with the alarm companies to ensure prompt response to alarm situations at Executive Officers’ residences
Ability to perform in-depth research from various sources relating to threat risks, etc -Thorough
Knowledge of the Bank’s organizational structure, systems and best practices -Thorough
Knowledge and understanding of the concepts of Crime Prevention Through Environmental Design (CPTED) -Working
Fundamental understanding of physical & personnel security principles -Working
IT applications, systems and security controls -Working
Knowledge of MS Office and software tools as applied to the position, including Lotus Notes -Working

Mortgage Operational Support Specialist Resume Examples & Samples

Reviews system data and documentation based on procedures. Determines accuracy and completeness. Follows up to obtain information as needed to complete ordering
Using product, property type and notepad instructions accurately places orders for the settlement agent/escrow service, appraisal, and verifications within established timeframes
Prepares final documentation for withdrawn/denied files. Barcodes and ships files for imaging
Reviews loan documentation, prepares and/or orders disclosures for mailing to applicants
Reviews and approves wire requests for funding of loans
Reviews and runs credit card or e-check transactions for collection of required service deposit
Receives change requests and reviews for approval or rejection according to guidelines. Provides required disclosures. Monitors reports for satisfactory compliance disclosures in regard to loan changes
Read and respond or forward e-mails received in department mailboxes
Handle any denied or returned credit card or e-check transactions
Prepare checks, federal express envelopes, tickets and journals as requested or needed
Associate’s Degree in Business
1 year of banking or financial industry experience (of which 6 mos. year of mortgage banking lending experience preferably in post-closing, processor or closing)
Thorough knowledge of loan documents, real estate terminology, secondary marketing and guidelines of RESPA, TIL, GNMA, FNMA and FHLMC
Attention to Detail
Knowledge of 10-key machine
PC proficiencies with Windows based software in Word, Outlook and Excel

Client Assoc / Operational Support Team Resume Examples & Samples

Work with Plan Administrators and Regional Offices or Brokers to assist with daily plan functions
Work with Account Specialist and/or Manager to negotiate and resolve problem situations
With Management assistance, negotiate solutions that balance needs of customer and Diversified
Build/Develop and foster proactive, positive relationships with Plan Administrators, Regional Offices, Brokers and Internal Partners on a daily basis
Promotes a positive attitude throughout the team and among peers and other functional departments
“Owns” providing prompt, accurate and consistent information that meets or exceeds quality standards
“Owns” providing cooperative, courteous and responsive service and information to all
Recognize and communicate possible improvements to direct supervisor
Address client needs, develop action plans, and consult on Diversified products, services, and policies resulting in added value for our clients
Coordinate outsourcing capabilities
General knowledge of processes and systems used
Compliance with IMSA Code of Ethics
Identifies opportunities to improve customer service and exceed client expectations by conducting proactive analysis and developing and implementing customized solutions

Lead Data Operational Support Resume Examples & Samples

Provide of Data Acquisition and Data Operations including governance, implementation, administration & operations of all strategic data assets
Foster a data-driven culture that empowers cross-functional partners success
Adhere to policies and operational processes across the organization to ensure data assets become a differentiator and driver for growth
Design scalable approaches to extracting, managing and analyzing data
Ensure that data is acquired, ingested and transformed into the data warehouse using automated processes that meets stakeholder requirements (practice leaders and BI Team)
Ensure that appropriate validation and data quality assurance processes are developed, implemented and maintained
Ensure defined SLAs are met
Remain technically savvy with data acquisition and data operations processing methodologies and techniques to support development of the team in achieving excellence
Deliver assigned projects/sprints on time and on budget
Complete all special projects and other duties as assigned
Off-shore team / vendor management
Coordinate shift and on-call resources & ensure adequate 24/7 support
Prioritize and schedule work within the teams
Bachelor’s degree in Computer Science, Management Information Systems, or equivalent education and experience
3+ years working in Data warehouse operation environment
3+ years - Operational support principles & procedures
3+ years - Teradata SQL required
3+ years - Linux environments
2+ years – Job Scheduler Tools ( ie; Tidal, Control M)
Teradata Certification
Ability to pay attention to details and be organized
Ability to project a professional image over the phone and in person
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast paced environment
Teradata Workload (TASM)
Teradata Marketing Application
SOX Audit Requirements – Must have
IT Change Management Process - Must have
Strong Process Automation knowledge,
Source Code Management (SCM),
Agile Methodology – nice to have
SOA – nice to have
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)

Operational Support Engineer Resume Examples & Samples

Strong LINUX experience is required
Experience with SIGINT systems or modern telecommunications systems and networks
A proactive attitude, strong customer service skills, and the ability to integrate into an existing technical team comprised of contractors and government customers are required
A minimum of 3 years systems engineering experience with SIGINT systems
Within the last 5 years, a minimum of 3 years development and integration experience in SIGINT systems
Within the last 3 years, a minimum of 2 years’ experience with the functionality and inter-processing of packet- and circuit-based HW & SW solutions
A minimum of 3 years’ experience in performing and providing technical direction for the development, engineering, interfacing, integration, and testing of complex hardware/software systems
A minimum of 3 years’ experience solving varied technical/scientific problems; and generating and reviewing designs for technical accuracy, completeness and appropriateness in light of objectives, budget, and schedule
Modern Tele-communications System and Networks
Telephony Switching Systems
Cellular/Personal Communications Systems
Operating Systems
Switching and Survey
Packet Processing
Distribution
Filtering & Selection
The candidate should have a BS degree in a technical field
Experience using COTS and GOTS applications such as LOPERS, CircuitRaptor, PacketRaptor, and TRIREME are highly desired
An understanding of SDH communications and IP networking is also preferred

Operational Support Asset Servicing Assistant Manager Resume Examples & Samples

Communicate with impact: Effectiveness & Clarity
Delivers results: Takes ownership for delivery, Accuracy
Planning and Organisation: Prioritisation & time management
Influencing and negotiation
Flexible attitude and approach to duties
Previous experience within an Investment Management environment
Strong organisational and interpersonal skills,
Ability to balance multiple priorities and resolve conflicts
Self-starter / self-motivating
Ability to liaise between the business and technology teams effectively
Microsoft package skills – especially Excel
Corporate Actions, Regulatory Reporting and Position Services knowledge
VBA & SQL

Workforce Management Operational Support Resume Examples & Samples

Collate and analyze work unit and/or financial data within one or multiple areas using pre-determined tools, methods and formats in order to support the department’s decision making process
Prepare relevant documentation in order that all stakeholders are fully informed and all evidence or statistics are documented
Execute instructions and requests, plan and organize resources and make appropriate arrangements to ensure that work is carried out efficiently and in line with relevant policies and processes
Build upon technical/professional skills within own area of specialism or of other processes in order to continually grow your personal contribution to the business
Develop relationships with internal and external stakeholders in order to obtain and share information that will benefit National Grid
Research, produce, monitor and analyze cost, policy or other information to enable analysis of key themes and trends
Manage the day to day relationship with relevant internal parties or employees in order to understand their requirements, deliver appropriate, customized solutions and advice, and build cross-functional working in line with National Grid policies and processes
Keep up to date with market/regulatory developments within own profession/discipline in order to ensure the optimization of best practice for National Grid
Extract reports and analyze information for multiple databases to support and optimize departmental goals
Bachelor's degree or 2-5 years experience in a large call center environment
Knowledge of relevant industry practice and legislation
Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint)
In-depth experience of a field or multiple fields of work and billing processes
Must have a good working knowledge of tools and systems within designated area
Knowledge or ability to learn and implement Lean Six sigma or other process oriented methodology to drive towards a culture of continuous improvement
Analytical Thinking (3): Sees multiple relationships between different sources of data, identifying several likely causes or consequences of a situation
Impact and Influence (1): Uses direct persuasion to influence others, using basic data, logic or a solid business case
Customer Orientation (2): Takes personal responsibility for correcting problems promptly and communicates customer expectations to monitor delivery and satisfaction
Attention to Detail (3): Monitors quality of others work, checks to ensure procedures are followed

Major Controls Programmes Analyst & Operational Support Resume Examples & Samples

Support Leadership and team members to build, operationalise and integrate the new team within the wider CRCC function
Support Leadership and team members to construct and deliver a plan of remediation actions with identified deliverables, milestones, funding, resources and stakeholders. Where necessary this includes preparation of Business Cases and portfolio reporting
Ensure that all management information and reports are identified and put in place approved solutions for reporting media and target recipients
Establish firm calendar of committed delivery and available resources, including mechanisms for ensuring that threats are proactively identified
Work with peer and senior stakeholders to ensure that information is accurately and properly disseminated
Evidenced and qualified experience in Risk and Control environments within Enterprise Risk Management Frameworks (or similar) in large, matrix organisations. This must include experience of supporting implementation of (or remediation of) Policies and Standards with associated specific measures such as Key Risk Measures/Key Performance Indicators
Experience of interface with internal and external audit functions
Evidenced experience in technology/operational project delivery, preferably with appropriate qualifications. This should include PMO/Project management of delivery tasks and plans
Business Reporting Skills: Advanced level of reporting skills including ability to produce highest quality outputs independently to strict deadlines and without rework (“right first time”)
Highest standards of literacy and numeracy
Very strong skills in MS Office Suite, including Calendar, Excel, Word, PowerPoint (Visio advantageous)
Finance, HR and Travel applications
Evidenced ability of organisational skills (events & logistics management)
CISSP (advantageous) or similar e.g. CISA,CISSP
Project Management accreditation e.g. PRINCE 2
Experience of Agile/LEAN techniques
SQL or similar structured query reporting languages

Operational Support Engineer Resume Examples & Samples

Effective leadership and interpersonal skills and supervisory skill to include training
Excellent written and verbal communications skills, including the ability to communicate solutions effectively to both technical and non-technical audiences
Knowledge of Microsoft Office Suite applications, including MS Project and Excel
Demonstrated knowledge in planning and conducting evaluations
Knowledge of expeditionary construction methods
Knowledge of U.S. military operational planning methods
Ability to read plans and specifications, interpret and explain program data, and follow schedules
Additional knowledge/skills may be required by contract or assignment
U.S. Army Combat Engineer, USAF Redhorse or Navy SeaBee, with minimum two (2) years’ experience
Master's Degree in Engineering from an accredited university or college desirable
Professional Engineering (PE) license desirable

Consultant, Operational Support Resume Examples & Samples

Under limited supervision, responsible for second level support. Respond to electronic or phone requests for technical assistance from customers and Tier I Support with TransUnion
Respond to inbound phone and electronic requests for complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems
Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals. Assess, prioritize, perform initial diagnostic troubleshooting and resolve issues within scope of knowledge
Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed
Monitor and follow up with customers on open issues to insure accurate and timely resolutions are provided, expectations are set, and Service Level Agreements are met
Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level
Self-directed ongoing training, plus structured product or vendor related training. Keep up to date on current product versions and/or new products during specified schedules and/or off-peak hours
Identify and maintain knowledgebase articles and reference guides based on inbound issues
Provides after-hours on-call coverage when required
Focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments
Utilizes leadership skills to create and deploy new processes
Identify and implement process improvements

Application & Operational Support Lead Resume Examples & Samples

Manage, lead and support the development of an operations and application support team
Management of an on premise and Azure based infrastructure
Resolve software and hardware issues reported by our internal research and software teams
Perform daily checks of the High Performance Computing (HPC) cluster environments
Manage patching and update schedule to operating system and third party software
Manage the deployment of software to both internally developed and third party applications or systems
Frequently perform machine utilization activities, procuring and decommissioning hardware when required
Complete frequent user and performance audits of the environment to ensure the highest level of stability
Produce reports demonstrating the overall health of the supporting infrastructure
Work with program management, development, and test teams to coordinate “lights-on” expectations for supported applications
Assist in the development and support of an internal process to maintain our infrastructure
Interface with internal technology groups to determine the needs and success criteria for hardware and software rollouts
Ensure procedures are clearly documented, validated, and up-to-date
Produce communication to the senior manager to outline potential infrastructure impacts
Must have at least two years of experience leading small teams within an operational support discipline
Must have at least five years of application support (helpdesk) experience, displaying proficiency resolving hardware and software interoperability issues in a mixed OS environment
Must have working experience with administrative proficiency in

Technical & Operational Support Specialist Resume Examples & Samples

The primary role is to provide live (online) assistance and support to instructors and students experiencing challenges with their virtual classes
The goal of the Technical and Operational Support Specialist is to allow the instructor to focus on content delivery, remove technical distractions and impediments from the event participants (students), and generally provide resolution to any “virtual issues” outside of the Virtual class environment
A Technical and Operational Support Specialist will work with the curriculum development team to ensure that teaching content is kept updated, work with the web team to keep our education website updated, with the development team to build applications that will allow for the automation of processes, work with the grid services team to ensure that remote lab environments are built and work as expected, test lab environments using various technologies, train instructors to deliver a Live Virtual class effectively, with the Learning Management Systems team (LMS) to make sure content is posted, with the operations teams to schedule events and with the senior OU management team for effective ways to drive high quality training to name a few
This position is critical to maintaining a disruption-free setting in which to deliver virtual class events. The person in this position will work closely with the program Sr. Manager and Sr. Director

Operational Support Resume Examples & Samples

Matric or equivalent
At least 5 - 8 years’ workforce management experience and
At least 5 years people management experience
A minimum of 2 year’s Client/ Stakeholder engagement experience
IEX/ Genesys/ Verint / Aspect eWFM / Avaya CMS System Knowledge
Computer Literacy with advanced Excel skills
Background in business consulting
Change Initiation (L4)
Planning and organising (L3)
Concern for Excellence (L3)
Oral and written communication (L4)
Coaching
Attention to detail
Customer Service Orientation (L4)
Technical expertise (L3)
Analysis

Operational Support Resume Examples & Samples

2 years agent experience
Understanding of ACD reporting
MS Excel - intermediate
Oral and written communication (L2)
Customer Service orientation (L2)
Technical expertise (L2)
If you successfully completed the Future Leaders RTA Development Program, or are currently busy with it, this will be an advantage

Operational Support Administrator Resume Examples & Samples

Reports to EMEA Operational Support Supervisor
Direct Reports – None
Strong analytical and research skills
Excellent PC application skills to an intermediate User level (Microsoft suite of projects: Word, Excel, Access, PowerPoint)
Knowledge of Clarity and Crystal Reports desired
Strong level of numeracy and literacy
Strong level of written English
Experience in preparing and providing report information
Responsive and service-oriented
Able to multi-task, organise own workload and work to deadlines
Good interpersonal and communication skills, with ability to work with all levels of an organisation
Self-motivated and willing to take the initiative
Ability to focus delivering consistent quality of repeating tasks
Customer oriented attitude
Educated to GCSE or equivalent level
Any Business studies an advantage
Previous work experience providing support and producing statistical information
Strong experience of using MS Office products

Associate Director of Operational Support Lead Resume Examples & Samples

A minimum of 10 years of manufacturing experience including five plus years managing a process automation projects, documented by a solid history of technical accomplishments of plant support and software development
A minimum of 5 years in a Supervisor/Manager role
An impeccable track record of customer support
Knowledge of engineering and science generally attained through studies resulting in a B.S. in Chemical or Biochemical Engineering, a related Automation discipline or its equivalent
Proven operational implementation of distributed control systems (DeltaV or similar), manufacturing engineering systems (Syncade or similar), EBR, and analytics tools (PI, Discoverant, Umetrics)
Strong knowledge of cGMP particularly, preferably as it applies to biologics manufacturing, small molecule manufacturing (drug substance/drug product), and automated systems
Proven ability working in a matrix environment and leading multi-level / cross functional teams to achieve the highest performance in meeting site and departmental objectives
1604182

Operational Support Resume Examples & Samples

At least 2 years workforce management experience , including people management experience
Computer literate (Excel - intermediate)
Oral and written communication
Planning and organising
Technical expertise

Junior IT Operational / Support Engineer Resume Examples & Samples

Global Technical support for RDS installed base
RDS installed base maintenance and periodical checks over remote connection
Keeping project related data up to date
Deployment of new features on industrial site

Operational Support Resume Examples & Samples

Oral and written communication (3)
Planning and organising (2)
Knowledge sharing (2)
Technical expertise (3)

Operational Support Manager Resume Examples & Samples

Fulfillment of financial and operational KPI’s for the Distribution Center, such as
Bachelor’s degree in Engineering and/or 5-7 years of equivalent experience
5 to 10 years of experience in facility management (distribution or production facilities) and/or logistics/production engineering, with minimum of 3 years in management position

Axiom Operational Support Analyst Resume Examples & Samples

In this role, your responsibilities include, but not limited to the following
Day to Day Support of the system
Day to Day management of team activities as well as on Hand on tasks
System Configuration
Working closely with business to understand the challenges and improve operational models
Identifying improvement & automation opportunities and implementing the same
Working closely with development team to ensure change management while implementing changes for project/enhancement
Proactively working/managing system performance enhancement
Ensuring support processes are followed in alignment with broader IT operations teams/processes
Monitoring and promoting the effective use of application
Strong understanding of databases (Oracle or SQL server) and windows/Unix shell scripting
Strong knowledge on Unix O/S and Shell Scripting
Hands on experience of working with Regulatory Reporting systems (like Axiom, FRS) or similar BI tools (like SAS, OBIEE, BO)
Understanding of general ledgers, balance sheets and finance systems and/or regulatory rules will be big plus
Understand SDLC as well as ITIL support framework to ensure strong understanding of processes
Effective communication, relationship and stakeholder management skills
Willingness to accept responsibility and work as part of a team
The ability to work well under pressure to provide timely and accurate solutions
Flexibility to deal with changing priorities and multi-task
Able to appropriately raise and discuss issues

Operational Support Resume Examples & Samples

Minimum matric or equivalent NQF
Minimum 12 months customer service experience
Experience in a Quality Assurance function
Analysis Analytical Ability
Customer service orientation (L2)
Technical Expertise (L2)
Concern for Excellence (L2)

Assistant Manager Operational Support Resume Examples & Samples

Administer the Bank’s guard management program through coordination with various areas of the Bank and engagement with service providers
Track guard activities for the branch network to a level that enables accurate responses to queries and report requests
Compare actual expenditures against the planned guard budget, including analyzing and verifying account statements/invoices as well as maintaining records

Operational Support Engineer Resume Examples & Samples

Telephony Switching Systems o Communication Systems
Cellular/Personal Communications Systems o TDM/PCM Multiplexing / Modulation /Switching Systems o Packet Switching Systems
Systems Engineering o Operating Systems
Circuit Processing o Packet Processing

Operational Support Analyst Resume Examples & Samples

Responsible for the Build, installation, configuration, maintenance, and reporting of UNIX/Linux based systems
Work with a team of administrators and provide 24x7 on-call support
Schedule and implement upgrades and patching activities during a maintenance window as required by system availability after business hours
Three to 5 Years' Experience building, patching, supporting Unix\Linux Servers both Physical and Virtual
Attend teleconferences or technical meetings to review, educate and support project objectives
Communicate project status changes and updates to CTO's office, Client leadership and project teams
Perform configurations, maintenance, monitoring, and troubleshooting IAW current engineering documentation
Complete all scheduled maintenance IAW established policies and procedures
Schedule maintenance actions in a timely manner
Experience in administering UNIX/Linux based systems
In depth knowledge of server related technologies, industry trends, terminology, communications, and hardware capabilities
Demonstrated proficiency in supporting Red Hat, SUSE, Solaris OS platforms
Working knowledge of High Availability solutions based on Unix/LINUX
Working knowledge of system management tools and logical file systems
Ability to mentor team members
Working knowledge of SAN, NAS, and back-up systems
Must have Scripting Experience: Shell, PERL, VB, WMI
Effective verbal and written communication skills for the purpose of providing information to team members, management, and staff
Strong experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications)
Strong experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance)
Strong experience with implementation, problem analysis and solution of infrastructure and business application environments
Strong problem solving, priority setting, and collaboration skills

Operational Support Lead Resume Examples & Samples

Managing and performing tasks associated with the monitoring of systems, network circuits/appliances, applications and processes
Utilizing enterprise monitoring solutions to identify alarms that have been triggered against the test infrastructure environment
Identifying and tracking all problems related to the test infrastructure environment
Resolving issues whenever possible and escalating if necessary
Providing support for calls and emails to ensure all interactions are timely and professional
Proactively contacting customers when test infrastructure processes are significantly delayed or may impact their ability to complete a business function on time
Participating in the creation and ongoing maintenance of documentation ensuring that clear, concise and accurate information is readily available to assist with incident resolution
Providing a complete and accurate summary of all activities during shift to ensure continuity with peers
Attaining and maintaining proficiency on all tools and processes associated with the monitoring of the test infrastructure environment
Providing technical assistance to companion work groups in support of overlapping projects and maintaining good inter-departmental relations
Assisting in root cause analysis exercises of reoccurring test infrastructure issues
Prioritizing tasks and managing time effectively
Performing administrative support for various computer and software systems
Communicating with users and publishing status of any system outages, as needed
Identifying problems and assigning them to appropriate organizations or individuals for resolution
Ensuring that problems are escalated to management for additional attention according to duration and severity
Acting as a resource to peers and companion workgroups
Making process improvements and suggestions, as needed
Two years of direct customer service experience
Two years of direct enterprise-level monitoring experience
Strong analytical skills
Ability to work well both independently and within a team
Ability to learn quickly and demonstrate willingness to keep technical skills current
Excellent written and verbal communication skills
Ability to make sound troubleshooting decisions utilizing both technical documentation/procedures and internal policies and procedures
Experience with server OS, such as Windows Server 2003, 2008 and Unix

IT Operational Support & Application Development Resume Examples & Samples

Support our healthcare imaging project work, and handle day-to-day issues
Create process maps, work instructions and user guides for IT processes
Get to grips with your designated business unit, including its goals, vision, services, customers and supply chain
Partner with your manager and colleagues to understand your workflow and deadlines
Demonstrate your progress and learning so you can start building your profile within our company
Seek out opportunities that will push you to strengthen your skills and knowledge – and prepare you for future graduate roles with us

Operational Support Administrator Resume Examples & Samples

Maintain, input and manage data entered on external databases to ensure accurate and timely entries are submitted in line with regulatory requirements for specific management systems global sector schemes
First line responsibility for dealing with anomalies and potential process failures
Liaise with other departments and service areas to deal with complex queries, escalating in line with process
Proactively resolve service issues within agreed deadlines/targets
Carry out activities to ensure alignment with internal procedures, contractual requirements, cost structures and budget constraints
Manage and maintain central data entry and data exchange with internal and external parties to support management systems’ core business processes and to meet its global requirements
Identify, suggest and assist managers with implementing change and developments to the administration processes and procedures to meet future business demands and improve current efficiency
Provide a first level of response to all enquries and complaints, forwarding to other subject experts where applicable, to ensure a high level of customer service
Build and maintain good client relationships through proactive communication and actions to fulfill client and business expectations
Flexible and results-oriented approach to meet varying and competing client and business demands
Able to work on multiple tasks and to tight deadlines
A proactive approach to problem solving with strong communication and diplomacy skills to negotiate and influence internal and external clients
Polite and approchable manner

Operational Support Resume Examples & Samples

Matric or NQF equivalent
6 months experience as an RTA or similar position
Knowledge of Avaya / Genesys or similar tool
SQL / crystal or similar beneficial MS Access –intermediate
MS Excel – intermediate
Planning and Organising (L2)

HIC Operational Support Specialist Resume Examples & Samples

Welcoming customers to Huntington and establishing professional relationships with them
HS Diploma or GED
1 year experience working with customers
A Bachelor's Degree in a business related field is preferred, but not required
Cash handling skills preferred but not required
Comfort with technology such as mobile services and online banking services, a plus

Operational Support Resume Examples & Samples

Secretarial
Screens calls and ensures accurate and timely messages are provided
Manages diaries
Greets all visitors to the Business Unit
Ensures all equipment is set up as necessary, prior to meetings
Ensures all refreshments are appropriately organised
Assists with all correspondence from the client
Administration
Organises necessary logistics for meetings and other occasions
Manages office stationary, supplies and place orders when necessary, managing the supplier relationship
Completes all office filing, faxing, printing, binding, photocopying, scanning and e-mailing
Makes travel arrangements when required
Processes payments
Types correspondence
Manages and updates notice boards
Takes meeting minutes
Logs all facility queries, tracks and escalates where necessary
Compiles necessary administration reports
Purchase Orders
Processes all purchase orders accurately and timeously
Files all POs according to recipients
Ensures all cross charges are completed on a monthly basis
Provides a record with all necessary payment information, including proof of
Payments
Assumes responsibility for the Business Unit’s petty cash
Job Profile: Business Area Assistant
Captures the relevant data on the procurement system
Minimum 2 years secretarial experience
Advanced MS Suite
Oral and written communication skills (L2)
Planning and organising (L2)

Operational Support Technician Resume Examples & Samples

Document processes and work in collaboration with technical staff to identify opportunities for process improvements
Coordinate/facilitate deployment of documented processes (clean desk, physical inventory,business resumption planning, etc.)
Update databases/spreadsheets, gathering information from a variety of sources
Evaluate data for accuracy
Workflow monitoring and troubleshooting
Understands and support continuous process improvement
Ability to demonstrate Microsoft Excel proficiency graphing / equations
Ability to demonstrate basic skills with other Microsoft Office applications (Word, PowerPoint,Access)
Ability to Demonstrate Microsoft SharePoint skills
Ability to demonstrate strong organizational skills
Ability to demonstrate strong communication [including written and verbal] skills to a diverse population
Ability to demonstrate initiative , drive and independent action/follow up
Demonstrate ability to understand technical and business language
Demonstrate ability to coordinate teams
Demonstrate ability to take direction from multiple sources
Demonstrate ability to be accurate with numbers and text

Operational Support Resume Examples & Samples

Minimum 2 years Quality Management experience
COPC QPO
Collaboration (L2)
Oral and Written communication (L2)
Analytical (L2)
Planning and Organisation(L3)
Technical Expertise (L3)
Influence (L3)
Impact

Operational Support Resume Examples & Samples

Matric or equivalent NQF
Two years Agent experience
Technical Expertise (L1)
Resilience

Assistant Manager, Operational Support Resume Examples & Samples

Through tracking guard expenditure, provide analysis of key impact areas and trends
Data Analysis and Metrics
Develop timely, accurate, and relevant guard reports on behalf of Global Protective Services for communication into the wider Bank
Act as the central point of contact and collator for guard management reports
Global Physical Risk
Support Current Operations in the analysis of security risk to branches by providing guard data
Cultivate relationships with NSS, Branch Managers and MCSs to engage on guard related matters and progress Global Protective Services’ mandate to reduce guard expenditure while maintaining security in branches
Global Support
Support the guard management-related aspects of the Global Executive Protection program, including invoicing, regular patrols, and ad hoc requests
Coordinate the operational budget for Global Protective Services, provide tracking and detailed reporting
Coordinate with service providers and Branch staff in the execution of the Global Protective Services’ Dye-Pac Program
Act as the primary point of contact for all routine matters with service providers, including security guard service providers, security integrators, and specialist services
Team Collaboration and Performance
As required, accept additional tasks and responsibilities that enable Global Protective Services – Operational Support to successfully meet departmental objectives
Aid a collaborative work environment through promoting a motivating work environment, participating in and assisting with appropriate training when requested
Promote a team environment and spirit that enhances both team and individual performance

Analyst, Operational Support Resume Examples & Samples

Respond to electronic or phone requests for technical assistance from customers and Tier I Support with TransUnion
Respond to inbound phone and electronic requests for complex technical applications assistance for configuration/setup, operations, setups, error messages, on-line transactions, systems status and downtime procedures for any of TransUnion products and systems
Manage customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals
Assess, prioritize, perform initial diagnostic troubleshooting and resolve issues within scope of knowledge
Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues. Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed
Monitor and follow up with customers on open issues to insure accurate and timely resolutions are provided, expectations are set, and Service Level Agreements are met
Document all communications with customers and intradepartmental constituents related to outstanding technical issues in order to escalate to next level
Take part in directed ongoing training, plus structured product or vendor related training. Keep up to date on current product versions and/or new products during specified schedules and/or off-peak hours
Identify and maintain knowledgebase articles and reference guides based on inbound issues
Provides after-hours on-call coverage when required
Focal point for internal customers (Dev, QA, PM, or Client Manager) needing advanced troubleshooting support and assistance for product releases/updates/patches in QA and UAT environments
Utilizes leadership skills to create and deploy new processes

Accounts Payable Operational Support Manager Resume Examples & Samples

Will have 3-5yrs work experience in accounts payable. Additional experience in month end closing procedures, and general ledger account reconciliation/analysis is a plus
Experience with ERP systems, primarily PeopleSoft is required
Ability to multi-task and manage multiple priorities in a deadline driven environment, while remaining organized and accurate

Operational Support Analyst Resume Examples & Samples

Candidate will support and report to the Fort Greely, AK (FGA) Missile Defense Agency Site Director for the Ballistic Missile Defense System (BMDS) in support of BMDS Operational and Sustainment, Development, Engineering, and Test activities
Provide direct support to Site Leads at Ft Greely Alaska (FGA) in day-to- day execution, coordination, communication, and site support required to facilitate the ground-based mid-course Mission in Alaska
Analyze Alaska region operations on BMDS operational planning related to the Warfighter Involvement Program (WIP)
Establish and maintain working relationships within operational communities to keep abreast of warfighter issues, internal and external inquiries and review and prepare executive-level briefings and white papers
Assist with scheduling, planning and conducting BMDS system and program capability reviews to include Technical Interchange Meetings (TIMs). Provide written feedback from reviews and TIMs
Attend briefings on BMDS site status, to include systems integration, ongoing maintenance, upgrades, modifications, exercises, tests, and continuing site/system enhancements. In addition, assist with programmatic, technical, integration, fielding, deliberate planning, and operational coordination, including deployment and site activation
Support the Request for Information (RFI) and Request for Analysis (RFA) process. Prepare draft responses to inquiries, coordinate assigned action, and secure approval. Prepare status reports covering all activities related to inquiries for information and/or analysis
Analyze and coordinate warfighter feedback from the Modification and Fielding Requirements List (MFRL), Prioritized Capabilities List (PCL) and Achievable Capabilities List (ACL)
Process and brief site leadership on subsequent findings
Provide products outlining operational engineering support on implementation and acceptance of infrastructure improvements incorporated through Engineering Change Proposals for enhanced
Provide support to the Alaska Sites Facilities Working Group to maintain the operational configuration baselines (including design packages, maintenance procedures, and usage profiles) for the fielded system
MA/MS in a related field or BA/BS with 10 years relative experience
Secret or Top Secret Security (TS) Clearance; eligibility to obtain a TS/ Sensitive Compartmented Information (SCI)
Capability of leading, planning and executing wargames, exercises, strategic level forums and working groups
Possess extensive experience in support of asset management, configuration management and modeling and simulation efforts
Demonstrated experience using Microsoft Office Products
Familiarity with MDA policies and processes - DoD formats for briefings and documents
Ability to clearly express ideas/concepts,
Detail oriented - analytical skills
Demonstrated capability to operate in a multi-task environment

Operational Support Analyst, Mid Resume Examples & Samples

Associate, Bachelor's or Technical degree
Ability to quickly learn new software and computer programs
Ability to communicate application information and solutions to clients
Work quickly and decisively in a cross-discipline team to ensure timely response and issue resolution
Experience supporting Microsoft technologies
Customer service/application support experience
IT Certifications (Windows, CRM)

Operational Support Analyst Resume Examples & Samples

Associate or Bachelor's Degree or similar field or relevant work experience
Minimum 3-5 years related experience in a corporate business administration role
Demonstrate working knowledge of business unit sales organizations and field sales operating practices
Proficient in Outlook, Word, Excel and PowerPoint. PC system and internet savvy
Salesforce.com experience advantageous
Excellent attention-to-details
Ability to perform in-depth research independently
Proven strong customer service, interpersonal, communication and problem-solving skills
Ability to understand, and interpret contract documents, T's & C's, procedures, or regulations
Ability to draft business correspondence and procedural documents
Ability to effectively present information and respond to contract-related questions from customers and other internal departments
Ability to work independently and with others to support strong team development
Be able to work effectively in an extremely fast-paced and high volume transactions environment
Strong aptitude for teamwork; ability to constructively address issues and facilitate timely resolution
Willingness and ability to accept and take on additional projects and responsibilities as requested
Ability to handle confidential material and information in an ethical and professional manner
Healthcare or medical device industry experience advantageous
Vendor credentialing experience a big plus

Operational Support Manager Resume Examples & Samples

This position is found in one of the following
Direct Banking Projects – coordinates Direct Banking's response to new and existing Consumer Finance and deposit products, programs, promotions and acquisitions and develops and delivers associated training. Ensures communication of pertinent information throughout Direct Banking
Brokerage Support – assists in managing product relationships. Develops and implements sales activity reports to assist in managing the investment sales program. Provides client information to Marketing and Information - Technology as required to assist in managing the sales force and developing customer services and prospecting programs
Bachelor's degree in business, finance, related field or equivalent experience
Minimum of five years proven and progressive project management experience supporting assigned businesses or functions, or equivalent
Proven problem-solving, lateral thinking, communications, project management, planning, organizational and interpersonal skills
Knowledge of the business and functional units supported, their products, services and processes and pertinent regulation impacting their delivery

HCM Delivery Operational Support Associate Resume Examples & Samples

Fluent in English and local language, written and spoken
Demonstrated leadership in curricular, extra-curricular activities and athletics
Strong communication skills including an aptitude and passion for public speaking
Creative and resourceful self-starters with strong interpersonal skills who are eager learners
Possess a strong desire to work in a dynamic, fast paced sales organization
Relationship oriented possessing an aptitude for quickly creating and nurturing connections with others
Multi-dimensional experiences in 2 or more of the following areas: global experience, study abroad, leadership role, entrepreneurial/self-starter, volunteerism, music, and/or other relevant extracurricular pursuits. Portuguese desirable
Demonstrated intellectual maturity in 2 or more of the following areas: problem solving, tough mindedness, resilience, can do/make it happen attitude, open minded, ability to manage pressure
Strong Excel knowledge (pivot tables, vlookups, fuzzy look-ups, etc.) Light visual basic skills ideal but not mandatory
Analytical skills – ability to organize and analyze data in meaningful ways in order to highlight customer / industry trends and determine target lists
Research capabilities – ability, and interest, to poll sources of information, collect information for analysis
If applicable, maximum of 5 years of work experience in a operations environment
Demonstrated knowledge of customer experience business processes and industry trends
Relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality deliverables

Operational Support Manager Resume Examples & Samples

Monitors and evaluates the activities of the department employees and provides management coaching, motivation, guidance, and on the job training as necessary to ensure operational efficiency and adherence to policies and procedures
Effectively screens, interviews and selects individuals for open positions within the department
Ensures the completion of performance evaluations for all department personnel, in accordance with procedures, and submits completed evaluations to Human Resources by the due date
Evaluates existing systems and processes, initiates changes and improvements, and makes suggestions to senior management
Manages employee performance or behavioral matters including recommending appropriate corrective action, performance improvement, disciplinary action and terminations
Supports management decisions and communicates the philosophy behind decisions to staff. Consistently demonstrates a positive attitude
Constantly works with his team to meet or exceed department objectives while creating an environment of continuous improvement

Operational Support Specialist Team Lead-managed Money Resume Examples & Samples

Works hand in hand with Brokerage Operations Manager to ensure team goals and deliverables are being met
Practices active queue management, guaranteeing timely and accurate document processing by the Managed Money Team. Assists in document processing
Maintains knowledge of all products and processes in order to act as a Subject Matter Expert related to Managed Money products
Primary escalation point for team members, and internal/external partners
Assists with team coaching, training, and quality review checks
Provides input on trending data, and processes reporting request as needed
Cross-trains with multiple operations departments to provide support
Maintains detailed knowledge of company operations and organizational policies and procedures
3-5 years of investment related experience
Understanding of advisory products and services
Knowledge of the National Financial Services clearing platform
Experience with EnvestNet offerings and the ENV2 platform
Proficiency in the Microsoft Office Suite
FINRA Series 6 or 7 Licensing

Operational Support Resume Examples & Samples

Assisting with preparing and monitoring the global planning schedule. Communicating with the Regional QA leads to ensure appropriate staff are assigned and the work package is tracked to completion
Monitoring and tracking QA Project plan and QA Roll out schedule. Participating in weekly regional calls, capturing and tracking meeting minutes
Producing and analysing QA data including summary data of files reviewed and issues / trends identified by the process. Maintenance of KYC QA Sharepoint
Producing summary dashboards for regional and global Client on-boarding management with commentary and analysis of key issues
Providing ad-hoc support QA management
Maintaining KYC QA workflow tool and acting as a key point of contact
Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required
Some knowledge of KYC is preferred but is not essential
Ability to work to high standards whilst under time constraints
Excellent verbal and written skills. A high level of interpersonal communication skills with the ability to influence, support and coach key stakeholders
Ability to adapt style in order to deal with individuals with differing skills sets, including Senior Management
Numerate individual with a Finance or Business related degree (or equivalent qualification / work experience)
Strong Excel and PowerPoint skills
Organisational and problem solving skills
Project management skills would be advantageous

Operational Support Resume Examples & Samples

At least two years in the generalist discipline
Excellent knowledge of Call Centre metrics and operations
Understanding of process engineering and mapping
Applying expertise and technology
Facilitations skills (L2)
Oral and Written Communication (L3)
Attention to Detail
Collaboration
Adaptability (L3)

Targeting Analyst, Operational Support Resume Examples & Samples

Conduct target analysis by researching, identifying and collaborating with ops elements to discover potential BW technical and human targets
TS/SCI with Polygraph
Minimum of 2 years’ experience as a targeting officer
Experience working counter-proliferation or counter-terrorist intelligence issues on BW and BW-related target sets
Experience and familiarity with multiple intelligence collection disciplines
Ability to analyze, problem solve, and multi-task in a high pressure environment
Strong interpersonal and communication (oral and written) skills
Ability to interact and liaise with different USG agencies at various levels
Ability to present information in visually informative and innovative formats
Willingness and ability to travel
Knowledge and experience with CBRN issues and related collection operations to include developing operational leads, generating operational proposals, and ensuring effective guidance is provided to advance operational goals
Experience preparing cables in Sponsor’s environment
Arabic language
Typically requires bachelor’s degree or equivalent and seven to nine years of related experience

Operational Support Technician Resume Examples & Samples

Ensure that all incoming calls are always answered within the set timeframe to ensure customer satisfaction
Monitor email and responded/ resolve incidents as needed
Opening and updating incidents that are received via calls, emails or walk-ups
Preliminary incident diagnostics with the intent of resolution at FLS with 70% or greater success rate
Following up on unresolved incidents or service request with the customer and technician to make sure that there is an open line of communication
Escalate incidents and service requests, if needed
Monitor incident trending and report any issues that may need the attention of 2nd level support
Provide incident reports as needed for issues that were classified as Critical Incident
Excellent communication skills both verbal and written with customers, colleagues and management is must
Ability to work within SLA’s as set by management
Ability to multi-task such as working on reports, while taking incoming calls
Work an After Hours call rotation
Perform PC refresh activities, new PC/Phone deployments and PC moves
Record, track, and document the problem-solving process, and actions taken, through to final resolution
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Maintain and enhance performance of all new and existing software and applications across the organization
Post knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution
Provide support for the testing of new and existing software applications under development or consideration for purchase
College diploma or university degree in the field of computer science, information systems is a strong plus
5 years equivalent work experience in an Enterprise environment
2 years customer service experience in a high call volume technical environment
2 year of experience with a Help Desk ticketing system
1 year of working knowledge of ITIL
In-depth, hands-on knowledge of Enterprise Desktop Operating System deployments
Understanding of Active Directory concepts
Hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Office (2010 and 2013), AutoCAD and Adobe creative Suite
Hands on Knowledge of mobile devices and applications, including Android, Windows mobile, iOS and Blackberry
Able to develop and interpret technical documentation is a must

Operational Support Accountant Resume Examples & Samples

Support the identification and improvement of financial controls looking at key areas; engaging with business process team to fully document processes
Support the Finance team in managing accounting requirements for new business projects
Provide guidance for the correct accounting schema for transactions in the accounting systems
Assistance with month end balance sheet reconciliations
Ad hoc duties to support the Controls Manager in implementing improvements to the systems and processes

Consultant for Administrative & Operational Support Resume Examples & Samples

Systematic, organizational, analytical skills, thorough and attention to details
Demonstrated ability to think fast in a logical and organized manner
Highly proficient in the use of IT
Excellent negotiation, communication and networking skills
Excellent multi-tasking abilities and ability to remain calm and work under pressure
Minimum of 5 years of progressively responsible experience in programme or administrative coordination and support work with U.N. experience
Knowledge of the UN and UNDP Rules and Regulations
Knowledge of Atlas Finance, Travel and Expense module would be a great asset
Knowledge of the Contract Management process and Procurement modality

Operational Support Manager Resume Examples & Samples

Proven and outstanding customer interaction skills within the parcel/international shipping industry
Strong analytical skills – a strategic thinker
Strong attention to detail with a strong focus on continuous improvement
Ability to interface with all levels of organization resources
A Bachelor’s Degree or equivalent experience

Operational Support Clerk Resume Examples & Samples

Reporting to the System Team Manager
Involving all aspects of paperwork relating to deliveries from suppliers
Processing a wide range of paperwork/reports and filing
General Administrative duties
Face to face contact with Supplier drivers/Goods In Managers
Work within the planning function for the warehouse
Check entitlement/allocation levels for clothing for the site, chase suppliers when necessary

Operational Support Coordinator Resume Examples & Samples

PdS Academy management (Apprentices / Continuous development)
Training gap analysis & organisational maturity management
Interlock with OEPM to support knowledge gaps in support of OE
Manage vendors and agencies delivering knowledge growth in support of organisational development
Manage agreed training and development budget
Values training and cultural development including continued development of Mindset & behavioural development

Operational Support Analyst Resume Examples & Samples

Report development and analysis
Various administration tasks including presentation development, trends assessments, shift coverage scheduling, etc
Providing Operational Support on Reporting, Quality Management, Project Support and coordination
Define and propose improvement plans for descending trends identified
Work together with other team members in order to ensure service level agreements are met
Work with the Management and Quality teams to ensure coverage over the Escalations received from the customer
Work with the Quality and Training team in order to identify coaching opportunities or training needs

Consultant, Operational Support Resume Examples & Samples

Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals
Assess, prioritize, perform initial diagnostic troubleshooting and resolve issues within scope of knowledge
Communicate problem issues with other support members, IT groups and external vendors to troubleshoot system problems and resolve application issues
Utilize internal guidelines for effective call processing and escalation of reported problems to next level support representatives as needed
Operating systems: Windows, Linux, Mainframe
Querying/Scripting/Programming: UNIX scripting, Python, SQL, XML, Java
Database applications: Microsoft SQL, DB2
Network technologies: TCP/IP, OSI Model, Load balancers, Cisco routing and switching
Experience in credit reporting field (reading & evaluating credit data)
Additional Applications: CMS, JBoss, Websphere, ZENOSS, Splunk, Tidal Scheduler, Autosys

Senior Windows Vmware Operational Support Engineer Resume Examples & Samples

Manage and support vSphere ESX and Hyper-V virtual infrastructures
Manage and support Microsoft Windows Server instances
Participate in after-hours support on-call rotation
Participate in problem resolution efforts
Requires knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, benchmarking methodologies, applicable communications protocols, applicable hardware configurations, use of statistical and analytical tools for system monitoring and evaluation
Knowledge of technology, storage, network, data and applications architectures
Ability to communicate with various levels, including management and types of end users is required
Participate in the creation of business continuity solutions and assists in developing plans for disaster recovery
Provides input and recommendations regarding short and long range departmental planning in the area
Assists with the education and training of personnel in technology areas
Participates in Disaster/Recovery effort
5+ years of experience is needed for a successful applicant
Certification in one or more of the following is highly desirable: Microsoft (MCSA, MCSE, MCITP), VMware (VCP, VCAP)
Capable of working effectively under a high pressure and demanding work environment
Capable of working effectively in a diverse, virtual team oriented environment
Must be a self-starter and work effectively with minimal supervision
Must be customer-oriented and recognize the importance of customer service and meeting service level commitments
Must be committed to quality and timeliness of assigned deliverables and milestones

Operational Support Analyst Resume Examples & Samples

Monitors and addresses complex user requests and issues via ticketing system
Provides support, expertise and training as needed on processing production jobs for multiple databases per the unique requirements of each database
Understands the complexities of the various equipment finance and lease accounting functions in order to resolve issues
Trouble shooting to quickly diagnose and work towards problem resolution
Maintains data quality by implementing defined internal controls and monitoring processes
Maintain effective ongoing communications with the business and IT community and operational management regarding system plans and projects
Applies systems procedures, system operating guides, contingency and recovery plans and maintains technical application level documentation

Operational Support Team Representative Resume Examples & Samples

Broad-based operations knowledge of North Carolina Medicaid and North Carolina Health Choice policies, procedures and best practices
Professional working knowledge of partner programs (Food and Nutrition Services, Work First, and Child Care Subsidy)
Familiarity with NC FAST system navigation
Excellent personal interaction skills and the ability to develop constructive working relationships among a variety of agencies and individuals
Demonstrated proficiency with teaching and coaching others
Proven ability to promote independent decision making
Supervisory competency skills to include the ability to establish priorities, adhere to goals while maintaining flexibility, and to function as a team member

Operational Support Team Representative Resume Examples & Samples

Facilitate change by assisting county departments of social services with business process redesign and continuous improvement
Provide support in the counties understanding and application of the policy as it relates to the programs supported
Assist with improving performance by utilizing data to provide targeted technical assistance that may include training, corrective actions, and program compliance follow-up activities to improve efficiency and effectiveness
Facilitate communications for the other program areas that are not directly supported by the unit directly
Broad-based operations knowledge of the Food and Nutrition Services Program policies, procedures and best practices
Professional working knowledge of partner programs (Medicaid, NC Health Choice, Work First, and Child Care Subsidy)
Familiarity with NC FAST system Navigation
Supervisory skills to include the ability to establish priorities, adhere to goals while maintaining flexibility, and to function as a team member
Ability to travel statewide

Operational Support Engineer Resume Examples & Samples

Work as part of the Operational Support team to handle triage and resolution support
Provide technical support to associates across the organization
Work closely with development staff to identify gaps in our current product
Construct tools to streamline internal processes
Help craft, communicate, and drive adoption of key operational and support policies, procedures, and documentation

Payment Operational Support Manager Resume Examples & Samples

The position operates independently and within a team environment and must exercise independent judgment and decision making. Occasional travel may be required
Minimum of six years proven and progressive mortgage default servicing experience or equivalent
Bachelor's degree in business, or a related field or equivalent experience
Strong interpersonal, communication, problem-solving, decision-making and analytical skills
Sound knowledge of regulatory compliance, mortgage servicing and collateral policies

Operational Support Manager Resume Examples & Samples

Increase efficiency of Customer Distribution Center operations (reduce cost, improve productivity) with total supply chain in focus
Responsible to develop CDC systems e.g. (Warehouse Management System) Material Flow System for operational business
Secure the optimized mapping (3 times per year) and the right system parameters
Responsible for planning dispatches for the CDC within an efficient transport network
Secure the out delivery within the agreed time to customers
Responsible for the internal yard management, internal truck drivers and shunting
Secure the communication cross functionally (Business Support and Warehouse Logistics)
Lead and develop co-workers within the area of responsibility
Support and execute the ideals of "The Human Resource Idea" with regard to recruitment, training, development and leadership of the Supply Team function
Completed apprenticeship or similar working experience in leading function (preferably in warehouse operational) and supply chain management
3-5 years of management experience required with proven performance
Knowledge of distribution process within a Retail organization
Proven leadership skills which enable to communicate, inspire, and motivate IKEA co-workers
Proven analytical, organizational, strategic, tactical and time management skills
Ability to be a strong leader and team player
Use creative problem solving skills in conjunction with IKEA’s core values
Ability to communicate effectively and partner with coworkers across all levels of the organization

Operational Support Clerk Resume Examples & Samples

To support the operation with replenishment and stock query’s
To complete loading schedules in line with operational requirements
To monitor the daily DBS to ensure inbound deliveries are completed
To release pick assignments as per the pick team leader’s requirements
To support the goods in team leader with open purchase order outstanding quantity’s
To create ad hoc reports as and when required for left offs and transport
Any 5 from 7 shifts with a requirement to work additional hours / shifts as necessary
Undertake such additional activities as may be required

Operational Support Manager Resume Examples & Samples

Effectively manage customer relations through both direct contact and outreach programs
Identify, select, train and mentor location staff
Effectively and frequently communicate with location staff and support team members
Provide support and travel to different sites during peak volume
Assist in the capture of data and design of metric reports that incorporate the new QOS and HD standards
Participate in call center support and training by acting as a resource and knowledge point to team members
Assist in Customer claim processing and resolutions
Act as a resource for future new location support enabling us to embed a team at start up
Build training manuals to be used throughout the terminals
Develop IVR, GE DELIVERS and paperwork onboarding process for new contractors
Implement, promote and adhere to company policies and procedures
Interact with bridges committee to effectuate positive changes to policies, procedures and programs
Participate in location(s) labor and employee relations activities
Ensure terminal coverage when other managers are on vacation or off site
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Demonstrate excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
Must have the ability to work in a fast paced/high volume sales environment
Recruiting/Sales leadership experience within the transportation industry

Senior Manager, Operational Support Resume Examples & Samples

Sound business knowledge with proven ability to make informed business decisions in challenging circumstances
Strong analytical skills and proven ability in analytical reasoning, including being able to contextualise data into business activities and conclusions
Proven ability to articulate complex issues concisely and in simple language to support problem analysis
High integrity level
Polished negotiable skills
Strong relationship management, collaboration and influencing skills
Vendor relationship building and management
Strategic service sourcing
Working closely with virtual teams of vendors, suppliers and engineers
Managing and tracking service documentation, purchase orders and invoices
Promoting client/customer focused operating methods
Proactively addressing technical or operational challenges through planning and coordination
Follow and communicate strategies and objectives in support of the program
Manage and control critical communications, deadlines and affiliated activities
Assess and report on program performance
Prepare reports for leadership

Operational Support Analyst Resume Examples & Samples

Possesses an understanding of Loan Operating System, M4 Document Repository, Automated Underwriting Systems
Create and maintain training material specific to Loan Operating System, M4 Document Repository, and Automated Underwriting Systems for all applicable departments
Responsible for on boarding and ongoing training for all departments in relation to the Loan Operating System, M4 Document Repository, and Automated Underwriting Systems
Provide on floor support for all technical and loan level questions in regards to system or Automated Underwriting System
Act as a role model of the company’s values, acting in an ethical and professional manner at all times
Provide weekly status updates to manager on projects and tasks
Collaborate with & liaise between Cross-functional peers, compliance & Tech to execute Enterprise –focused Solutions
Demonstrate time management ability in working with employees, customers, and hitting deadlines for tasks
Responsible for UAT and testing new product releases, system updates, and compliance improvements
Working knowledge of mortgage lending
Strong organizational skills and detail oriented
Flexibility in switching between different critical tasks
Ability to organize and prioritize workload
Poses a knowledge of Loan Operating System, M4 Document Repository, and Automated Underwriting Systems
Mortgage experience, wholesale preferred
Understanding of loan process to determine impacts on organization

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