User Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the user support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

C Rosenbaum

Charlene

Rosenbaum

7681 Bethel Branch

Los Angeles

+1 (555) 738 2163

7681 Bethel Branch

Los Angeles

Phone

p +1 (555) 738 2163

Experience Experience

Dallas, TX

Technical User Support Analyst

Dallas, TX

DuBuque-Schiller

Dallas, TX

Technical User Support Analyst

Hardware (our support is performed by phone – in-person performed by another team)
Create and update knowledge base content to improve service to users including: written procedures, tips, reports, and other support related material
Work in a low-wall cubicle environment with wireless headsets in moderate noise levels
May work on projects or tasks to develop and/or address technology or process improvements, customer service, training, knowledge transfer, reports, and documentation
The post training shift will be discussed during the interview process but flexibility is important as the shift could likely include evenings, but every post training shift will be submitted with the candidates contract offer
Network connectivity
Work logically under pressure, in a changing environment, and deal successfully under stressful situations

Phoenix, AZ

IT Remote User Support Technician

Phoenix, AZ

Langosh-Nitzsche

Phoenix, AZ

IT Remote User Support Technician

Strong knowledge of Microsoft Active Directory and networking protocols
Documentation and process management of new hires and separations
Manage ticket queue
Manage remote user IT hardware inventory
Handling shipping assets to employees and returns
Proficiency in supporting Windows 7+
Expertise in supporting current releases of OS X

present

Dallas, TX

Manager User Support Help Desk

Dallas, TX

Fay, Wisozk and Rutherford

present

Dallas, TX

Manager User Support Help Desk

present

Hire, schedule, and manage User Support Help-desk staff
Plan and recommend annual merit increases
Lead and organize employees on setting annual performance plans
Perform annual performance reviews with employees
Monitor and manage logged calls into the Help Desk Tracking System
Provide third tier hardware assistance and support to employees
Provide third tier software assistance and support to employees

Education Education

Bachelor’s Degree in Computer Science

University of California, Berkeley

Bachelor’s Degree in Computer Science

Skills Skills

Ability to troubleshoot and solve PC/Network problems quickly and accurately
Ability to obtain Microsoft Certified IT Professional and A+ Certifications or equivalent Helpdesk or Deskside Support certifications within twelve months
Ability to be an active participant and contributor on a professional IS Support Team
Ability to develop and maintain positive and effective working relationships with a wide range of employees, managers, vendors and professional organizations
Strong attention to detail
Excellent customer communication skills and the ability to communicate effectively with a diverse technical user base
Ability to work well under pressure with changing priorities and unpredictable workload
Ability to manage several tasks simultaneously & sound business sense in prioritizing activities
Excellent interpersonal, customer service, oral and written communication skills
Ability to handle changes, support and maintenance in a real time environment, resolving issues within accepted time tolerances

Create a Resume in Minutes

15 User Support resume templates

Read our complete resume writing guides

Technology & Data-qapm-institutional Equity User Support & Production Management Resume Examples & Samples

Work closely with development teams to ensure the support team has Excellent knowledge of the application set
Design and document recovery procedures
Client requirements and feedback are incorporated into the applications
Operational enhancements are provided
Work closely with developers and Engineering to either develop, or provide specifications for tools to: Improve monitoring, increase the stability of the plant and Automate manual tasks
Proactive & reactive ready-for-business checks
Proactive & reactive real-time monitoring of processes, connections & trade flows
Notifying the business unit of system issues or failures in a timely manner
Notify Compliance in a timely manner of regulatory issues
Liaise with external parties to resolve issues
System break/fix and user recovery
Investigating and resolving data quality issues
Investigation of user queries. E.g. flow breaks, booking issues, data issues. Liaison with operations and controllers where appropriate
Escalating problems to level 3 (core development and engineering) groups
Act as an escalation point for frontline
War gaming failure scenarios identify problems with outage recovery procedures. Work with necessary parties to ensure that these are resolved
Team leading and management
3-5 years or more related experience in Equity Trading Application Support or Development
Good working knowledge of FIX
Good working knowledge of unix or linux
Strong technical, communication, analytical and problem solving skills, professional ownership of issues
In depth understanding of Equity Cash and derivative trading and risk management concepts and ability to interact with traders
Able to perform consistently under pressure
Able to handle multiple tasks and prioritise appropriately
Good understanding of Asia cash and futures market trading
Electronic trading platform knowledge: handling low and high touch client connections and electronic flow for asia trading
High Frequency Trading support
Swaps market understanding
Strong Algo trading platform experience: Being able to articulate the differences between Implementation Shortfall and an Lit Liquidty Seeking algorithms
Experience of what it means to work in a 24x6 environment ? supporting CME trading from Asia
Exchange Connectivity Support experience including connecting to brokers
Leading a team across different offices
Good understanding of SQL and Sybase databases
Knowledge of:- scripting languages, ksh, Perl, Java, CGI, SOAP, HTML and XML
Can do attitude Candidates should have experience in the financial services industry
Degree in computer science or equivalent
Experience with XML and SOAP data format
Experience with Microsoft .NET
Knowledge of C, C
Fluency inKorean

Tech & Data-qapm-rtm User Support Resume Examples & Samples

Perform day-to-day operational management of market data infrastructure including systems administration, performance monitoring and problem resolution activities
Perform software decommission, installation, upgrades in accordance with Morgan Stanley's Change Control Procedures
Manage the firm's market data contributions including internally generated indicative and executable prices that are published to external Market Data providers such as Bloomberg and Reuters
Develop and maintain shell/Perl scripts for data quality monitoring, ready-for-business system health check
Perform Level 2/3 support activities using Morgan Stanley's designated tools, processes and procedures for incident, problem, and change management
Receive L1 escalations and resolve promptly
Perform preventative maintenance functions including monitoring of logs, alarms, system performance, and capacity
Support global Market Data teams as part of a follow the sun support model
Complete regression testing, User Acceptance Testing (UAT) as and when required by development teams
Undertake tasks to enhance market data systems's capacity, performance and stability
5+ years of working experience in Information Technology in an Investment Banking environment
3+ years of hands on experience in Unix/Linux platform, system administrator?s experience is an advantage
3+ years of market data support experience, including vendor/supplier management
Innovative, be able to propose new ideas, creative solutions to tackle problems
Proactive, be ready to step in and volunteer to undertake difficult tasks
Expert in Perl and shell scripting on Unix/Linux platform

Kyc Analyst Readiness & User Support Resume Examples & Samples

Assess and define required changes to the KYC operating model, including the underlying processes, roles and responsibilities, organizational and delivery structures, overall governance, and supporting key performance indicators / metrics
Provide guidelines for modifying procedures and other documentation required for the operational centers (Business Support Units) to support the evolved operating model
Assess and identify ongoing enhancements to improve efficiency and quality of the KYC process, including an evaluation of market data services
Actively participate in management forums for establishing the approach for operating model changes
Liaise with other functions to execute operating model activities and build efficiencies where needed
Identify and track project interdependencies, risks and issues related to operating model execution, and escalate issues where needed
Identify areas for process improvement and reengineering potential
Provide oversight and manage third party support resources based in Mumbai
A proven track record with 5-10 years of relevant work experience
Experience working global objectives in a large, dynamic, and cross functional organization including Operations, Client Management, Product, Compliance, Legal, Technology, and Regulatory bodies
Experience managing small- med size teams (15-20 people)
Proven track record with 5-10 years of relevant work experience
Experience and knowledge of Anti-Money Laundering (AML) and KYC compliance a plus
Knowledge and working experience across all areas of ICG – TTS, SFS, Corporate Banking, Capital Markets a plus
Excellent interpersonal relationship skills and ability to cultivate and maintain effective working relationships at all levels of an organization
Organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment
Ability to drive progress with limited guidance and short turnaround times

Procurement Process & System User Support Specialist Resume Examples & Samples

Understand and provide information about standards, procedures and processes to others within the organization
Provide administrative support and give guidance to all users of the SRM e-Procurement system
Actively participate in team projects
Work on error in process Shopping Cart Purchase Requests (SC’s) and Purchase Orders (PO’s) according to given guidelines and processes
Confirm or assign material group definitions and accounting coding, where relevant, in SC’s
Perform quality checks on SC’s and select source of supply when needed
Create, forward, control and resolve (if applicable) tickets (technical and business related) and provide professional ticket reporting
Review documents like FAQ´s , wish list, error in process and reversal process lists
Organize and execute trainings (WebEx) for all kind of SRM users (requester, approver and purchaser)
Create training material and keep the “Quick Guides” updated
Support system testing in collaboration with the Corporate Procurement (CP) project team
Create and maintain processes and procedures documentation, ensuring those are complete and up-to-date
Problem analyzes and proposal of solutions, supporting the implementation of findings and sustainability of achievements
Good understanding of different business areas acquired in a vocational training such as Economics, Business Management or similar degree
Good understanding of Procurement processes
Good SAP and SRM knowledge
Good planning and organizing skills
High degree of customer orientation
Strong preference on German fluency
Ability / willingness to travel (2 to 6 weeks periods)
Business education in equal area
Minimum 2 years’ experience in job or job function required
Good understanding of business processes, and of Procurement processes an advantage
Good SAP and SRM knowledge and advantage

User Support Technologist Resume Examples & Samples

Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion
Follow up on closed trouble calls to ensure the user is functioning effectively
Escalation of trouble calls to appropriate second level resources, or to Technology Support Manager
Entry into the User Support Problem Management System and tracking of all calls to identify patterns that may indicate either a systemic problem or a deficiency in training
Coordination and completion of workstation moves, installations, PC replacements, etc., as necessary especially with relocations
At least three years of work experience providing technology support in a legal or professional services setting
Strong knowledge of Microsoft Office 2010 (Outlook, Word, Excel and PowerPoint ); a strong understanding of document management systems is also required
Proven experience in troubleshooting Windows 7 desktop and laptop systems
Knowledge of mobile devices, including, but not limited to, BlackBerry and iOS devices
Knowledge of Windows administration with experience in troubleshooting minor networking problems

User Support Technician Resume Examples & Samples

At least five years of relevant job experience
Proficient with FileSite, Microsoft Office 2010, Windows 7
Fantastic work attitude – this will be 50% phones, 50% floor support
A Bachelor’s degree in a related field is helpful

Administrator, User Support Resume Examples & Samples

Provide level 2 support for any user related issues that require additional research, fact finding to resolve
Maintain Network Software license manager for new entries and optimize for performance. Vet any new software requested by departments for usability and partner with UO IT Security to ensure that the safety and security of the corporate network in intact
Address any IT questions raised by any of the projects or departments within UC
Work with corporate vendors to maintain the hardware standards for UC desktops and laptops and ensure that they meet the team needs while providing fiscal responsibility. Work with UO IT to ensure that the software image is up to date and provides the best balance of ease of use and completeness
Onboard new employees explaining the basic use of the computer on the network, network drives, network printing and any other special functions that UC has
Working with UO IT, manage and control network resources for the team that include the wireless network access point and open internet access for the team
Assist in the support of special projects and events during staging, testing, installing and supporting while meeting our Service Level Agreement for these events and projects. Support must be balanced against day to day tasks
Responsible for the collection and organization of data archived on both the individual computers used by the team and/or servers managed by the team
3-5 Years: Knowledge of all major brands of computer equipment is necessary. Must be able to evaluate equipment capacity for software and hardware upgrades (i.e. hard drive, memory, mhz). Must be efficient with Microsoft Access and Supervisor experience preferred; or equivalent combination of education and experience. BR>

IT Remote User Support Technician Resume Examples & Samples

Mac desktop support for OS, software and hardware (90%)
Windows desktop support for OS, software and hardware (10%)
Support for remote employees from on-boarding through separation
Interface with HR and Recruiting to ensure 100% success on all new hires and separations
Documentation and process management of new hires and separations
Project coordination and support for conferences in San Francisco office
Data archive process of separated employees
Manage remote user IT hardware inventory
Remote employee training, support and hand holding
Remote telecom support
VPN support and troubleshooting
Handling shipping assets to employees and returns
Manage ticket queue

Application User Support Analyst Resume Examples & Samples

Ensure timely Monitoring and Resolving of User Queries
Liaising with other Operate (BAU) teams and the application development teams in order to resolve issues being reported
Extract metrics analysis using data from ticket tracking system and review trends being encountered in the environment
Train on and understand changes being implemented across Market and Credit Risk application suite
Contribute to centrally stored documentation on new issue resolution steps
Must have 5 – 8 years experience in a Client Support environment
Working knowledge of SQL is a must, database/data investigation is frequently required
Must have worked in the area of Regulatory Reporting and should have clarity of basic concepts in Finance
Strong interest in client interaction and possess outstanding verbal and written communication skills
Good knowledge of investment banking and risk management practices. Knowledge of fundamental credit and market risk concepts a plus
Knowledge/past experience of RegPro (FRS), by WKFS, for Regulatory Reporting will be highly preferred
Knowledge of UNIX is a plus

User Support Technician Resume Examples & Samples

Provide timely response and resolution for internal technical support requests. Primary request areas include; HW and SW troubleshooting, ‘how to’, installations, and new employee/equipment setup
Image new and existing hardware pre-deployment, setup user profiles and assist with data migration as needed
Troubleshoot network (TCP/IP) client configuration and connectivity issues primarily for email, printer access, VPN, and WIFI escalating as required
Advanced knowledge of Microsoft Operating Systems and Applications
Possesses a high degree of accountability and pride an ownership
Excellent follow through and follow up skills
Excellent customer communication skills and the ability to communicate effectively with a diverse technical user baseAbility to work well under pressure with changing priorities and unpredictable workload

User Support Technician Resume Examples & Samples

Ghost/re-image new and existing hardware pre-deployment, setup user profiles and assist with data migration as needed
Troubleshoot network (TCP/IP) client configuration and connectivity issues primarily for email, printer access, VPN, and WIFI
Excellent customer communication skills and the ability to communicate effectively with a diverse technical user base
Ability to work well under pressure with changing priorities and unpredictable workload

Junior Technical User Support Analyst Resume Examples & Samples

Resolve client technical issues
Experience in a global work environment
Able to work in a changing environment
Good prioritization skills
Very good problem solving skills
Stress-resistance, objective and self-starter
Likes challenges

Technical User Support Analyst Resume Examples & Samples

EDUCATION REQUIRED
Bachelor's degree OR 8 years of work experience in lieu of a 4 year degree or a combination of work and education to equal a 4 year degree
YEARS OF EXPERIENCE
3-5 years of IT experience with B.A or B.S.; 0-3 years of IT experience with M.A. or M.S
Experience with three or more of the following: Windows 7 Enterprise, Outlook 2010/2016, remote management tools, active directory administration, virtual private network, office productivity tools, web-based applications, TCP/IP

Technical User Support Analyst Resume Examples & Samples

10+ years of IT experience with a GED/High School Graduate
2+ years of IT experience with a Bachelor’s Degree
2+ years of IT experience in a Technical Support role

Assoc Tech User Support Analyst Resume Examples & Samples

2+ years in customer service role
Experience with IT support requirements through previous experience
AS or BS in a major related to IT or IS
Excellent technical problem solving abilities,
Ability to work independently and efficiently to meet deadlines
The ability to promptly answer support related email, phone calls and other electronic communications
Detail-oriented and organized, experience with hardware and software issues
Proficient in internet related applications such as Email clients, FTP clients, and Web Browsers
Excellent communication (oral and written), interpersonal, organizational, and presentation skills, and positive attitude
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers

Technical User Support Analyst Resume Examples & Samples

Some IT experience with a Master’s Degree
Experience using or supporting the following applications and technologies
Must be able to lift or move (i.e. computers, servers, etc.) weighing up to 50 pounds

Application User Support With English & French Resume Examples & Samples

Take into account all users request
Solve technical problems, troubleshooting
Inform user about the solution found
Monitor and update data and files
Deliver indicators
Write and keep up to date support procedures and user manual
Participate in the all stages of a site go-live
Train users

CRM User Support Specialist Resume Examples & Samples

To interpret, identify and resolve any issues and questions received from users
To ensure that user are set up with the right portfolio as part of user access governance
To represent the region in gathering feedback and therefore proposing enhancements for the CRM
To conduct user training to new CRM users and refresher trainings
Involvement in initiatives to enhance CRM Utilization through the region
Participation in projects which are an extension of the CRM e.g Topaz, Golden Horizon, Denali
Assist in the implementation of CRM related tools for the region - CRM Support Tool, ACT, CERTO etc
Update of existing processes and the development of new processes where necessary
Bachelors University Degree or equivalent
2 years’ relevant experience and above
Experience using SAP-CRM system will be advantageous

Tech Scout & User Support Analytics Research Intern Resume Examples & Samples

Participate in the identification, evaluation and deployment of collaboration tools for use by the laboratory scientific and operations community
Assist with the development of data analytics for existing processes and services
Develop technical documentation, user support and test new software
Application will create scripts and small programs to enhance or integrate these tools with other systems
Work on projects related to Google Apps (mail, calendar, docs, sites, groups)
Provide technical support to the Help Desk group
Knowledge of modern programming and scripting languages
Familiar with dashboarding tools (e.g. Grafana, Geckoboard)
Familiar with Web page development tools
Basic understanding of SQL databases such as mySQL
Knowledge of Windows, Mac and Linux systems
Familiar with open source products like WordPress, Drupal, and Mediawiki
Familiar with Google products
Demonstrated ability to convey technical information through well-written and concise documentation and phone conversations

CRM User Support Resume Examples & Samples

Determines and develops approaches to business system/process assignments
Leads business process-related projects requiring coordination with other functions
Solves a broad range of system and/or work flow problems of varying scope and complexity

Computer User Support Specialist Resume Examples & Samples

Knowledge of Linux (Ubuntu/Centos)
Experience with Windows server OS’s
Experience with CMS’s (WordPress, etc)
Knowledge of PHP and other languages

User Support Specialist Apple Product Specialist Resume Examples & Samples

Support, implementation, and upgrade of Apple hardware and Apple System X or iOS software
Support of Apple OS software including installation, upgrades, and functionality
Support of Apple hardware and software within a corporate Active Directory structure
Troubleshoot and resolve hardware / software issues expeditiously with a minimum of disruption to desktop / laptop computer and Smartphone device users. Perform installation / configuration of new desktop / laptop computer hardware, printers, software for new users and upgraded equipment
Support and help diagnose user issues with the network, applications, Citrix, and others as necessary. Diagnose and remedy computer issues associated with viruses and spyware. Work with outside vendor support teams to resolve hardware and software issues
Help facilitate training to client's employees in the use of desktop / laptop computer hardware and the use of applications available including Microsoft Office Suite, Groupwise, and Citrix
Ability to create and disseminate training documentation in support of desktop / laptop computers, peripherals, and related software
Work an assigned rotational help desk schedule. Answer help desk calls, log detailed documentation of issues, and promptly resolve issues. Willingness to follow up on issue resolutions and manage multiple open issues
Ability to triage and prioritize issues to be resolved
Provide timely, efficient, and customer friendly support to end users while displaying strong customer relation skills to enhance customer satisfaction

User Support Manager Resume Examples & Samples

Advise the Director on tactical and strategic issues that impact the User Services team and the organization as a whole
Supervise staff assigned to User Services team, including high-level oversight of work, performance management, etc
Manage services assigned to team, including desktop support, support of departmental technology resources and events, and general technical support services for end users
Propose and maintain standards, policies, and procedures covering the work of the team
Lead and participate in projects with other professional staff and student employees to enact service changes, new technologies, etc
Research new services and technologies that may improve the service offerings of the team or organization
Act as a liaison to assigned College units in the role of Customer Relationship Manager to pro-actively develop and maintain good working relationships between those units and Engineering IT
Coordinate with Technology Services and other campus IT organizations on shared service offerings
Six (6) years’ professional experience in IT operations which must include: (years’ experience may run concurrently)
Familiarity with campus computing environments at Illinois or other Higher Education institution
Demonstrated experience and/or training in customer relationships management work
Ability to think critically and propose service and structural changes to improve performance within and between teams
Knowledge of and ability to utilize project management skills
Familiarity with the technical requirements of compliance with HIPAA or FERPA
Ability to respond to incidents that occur outside of regular business hours

User Support Analyst Resume Examples & Samples

Experience in a professional work environment
Ability to comprehend, create, and manage multiple task assignments
Ability to show specialized, relevant industry expertise

Key User Support for SAP Procurement & Logistic Modules Resume Examples & Samples

Manage Knowledge management governance for the given area of responsibility,
Ensure the availability of high quality knowledge management systems and materials,
Drive Key User Community, provide assistance to the community in relation to all PMx applications,
Be the enabler between PMx CoE, Regions, Key/Super Users, process excellence and Business Units on all training and process related topics,
Work with regions (Europe sites and US) to identify Key business requirements and improvements,
Act as architect of knowledge identification, capture and maintenance,
Monitor and report on business process and solution adoption,
Develop and monitor Knowledge Management KPI’s,
Promote the interests and image of the PMx program and of the company at all times,
Significant Knowledge Management experience, including training delivery,
Experience in problem resolution to a varied community, including change management and root cause analysis,
Experience in SAP tools and applications in the area of Sourcing & Logistics,
Very good English skills,
Willingness to travel, up to 30%,
Ability to collaborate in different teams with very short lead time,
Ability to deliver within challenging timelines,
Ability to build and maintain a solid knowledge & expert network throughout GE Power,
Ability to transfer know-how to other countries, cultures and organization’s
Approachable and helpful
Excellent Communication skills including presentation delivery
Able to impart knowledge to any audience
Assertiveness in promoting PMx and changes/improvements
Self-reliant and committed to the role
Dynamic and flexible

User Support Manager Resume Examples & Samples

8-10 years of related experience in the development and delivery of technical training programs, including supervisory experience
Experience with management of user support (help desk) personnel and processes
Experience with providing user support for applications in a clinical health care setting desired
Knowledge of the VistA electronic health record or Resource Patient Management System (RPMS) desired
An understanding of the Department of Health and Human Services (HHS) Enterprise Performance Life Cycle (EPLC) is highly desired
Advanced knowledge of the principles, methods, and techniques used in the development and delivery of training programs
Advanced knowledge of relevant technologies as required

User Support Analyst, Financing Applications Resume Examples & Samples

Production support Beacon
Liaise with the Accounting control, team and provide functional expertise and consultative support on the reconciliation & balance accounts justification tool
Investigate and resolve application and process problems raised by the user
Production support AXIOM
Liaise with the Regulatory reporting team and provide functional expertise and consultative support
Prepare the expected results and do the follow-up during the testing phase
Facilitate the communication between users and IT
Maintain the procedure manual for the Finance Support Team
Manage the opened items and coordinate the release in production
Production support LAP
Liaise with the LAP user community and provide functional expertise and consultative support to users
Investigate and resolve application and process problems raised either by the user community or linked batch report issues
Facilitate the communication between team members, business units , IT and PMO organization in New Jersey, London and Mumbai
Quality assurance & non-discretionary projects
Participate to the LAP QA review
Participate to any ad hoc requests
Minimum 3 years of work experience in the field of accounting and / or accounting system and / or implementation in the financial services industry
Knowledge of regulatory environment (US and/or Canada) and reporting tools
Bachelor's degree Finance/Accounting, IT, or both
Understanding of Corporate Banking and/or Capital Markets products
Ability to understand financial products and system architectures, including accounting business processes including financial and management reporting (IAS and US GAAP), month-end closing process, regulatory reporting, entity consolidations and multi-currency accounting
Limited travel from Montreal to NY/JC expected during the project phase

Nice User Support Analyst Resume Examples & Samples

Experience working with the NICE call recording platform; knowledge of NICE functionality and capabilities is required
Excellent knowledge of Travel call flow and types to support category development for various NICE capabilities (RTAM, IA, RTS)
Experience working with Technologies in support of project delivery (delivering new capabilities, file feed enhancements etc.)
Outstanding project and process management skills, ability to manage complex programs: Proven ability to handle multiple priorities simultaneously as well as frequent ad-hoc requests
Superior communication, collaboration and influence skills with all levels
Strong drive for results and will to win
Experience working with third party vendors a plus

Functional Analyst / User Support Resume Examples & Samples

Experience supporting an application development team
Experience providing Tier 2 support to customers
Experience using ESMT, ServiceNow, and JIRA
Experience with hourly manual monitoring
Experience providing Tier 3 support desired
3-5 years of directly related experience supporting help desk operations

Associate User Support Center Agent Resume Examples & Samples

Act as a single point of contact for resolution of technology-related issues
Document customer requests in call tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. Interact with customers and co-workers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support feature, functionality, and usage of specific application
Troubleshoot basic software and hardware problems
Provide L1 technical support of low complexity
Adhere to established policies and procedures
Make sound business decisions, under direction by following documented procedures
Associate degree in Computer Science or a related discipline preferred, and at least one year of experience in IT or related field or an equivalent combination of education and work experience
Strong customer service skills, enthusiasm and desire to learn with Good problem solving skills and decision making ability
Technical aptitude with PC literacy skills with an ability to learn and apply technical information in a fast-paced, demanding work environment. Basic knowledge of Windows Operating Systems
Strong written and verbal communication skills along with effective listening skills
Ability to follow policies and procedures; attention to detail. Self-motivation and organization

User Support Coordinator Resume Examples & Samples

Candidates should have previous experience in user system support including outstanding communication skills, strong work ethic, great attention to detail, and exceptional customer focus
Fluent in written and spoken English, Spanish, and Portuguese
A passion for customer service
Excellent written and verbal communication skills to ensure quality of product and service on a regular basis as candidate will communicate with the customers (internal & external)
Prior experience in a production application support role troubleshooting, analyzing and providing root cause analysis
Excellent interpersonal, analytical and problem solving skills
Strong sense of initiative and pro-activeness
Proven competence in owning tasks, follow through, sharing information, and contributing to a collaborative environment
Proven ability to work independently, efficiently exercising good judgement under deadline(s)
Strong conceptual and process-focused thinking abilities
Resourcefulness and flexibility to adapt to Apple’s changing business needs
Ability to work an issue from various angles, ask for help when needed, and see a problem through until it is resolved
Must be flexible and willing to work weekends, some holidays and rotating on-call schedule
Be dependable and reliable – follow-up quickly and consistently
Demonstrate a positive and approachable demeanor
Actively practice teamwork, working within the Sales organization and throughout other parts of the company to achieve results
Take initiative and challenge the status quo
Deliver more than the customer expects
Drive for results
Mac experience

Helpdesk / User Support Specialist Resume Examples & Samples

The contractor will provide telephone help desk and on-site support to end users
Provide assistance in using hardware and software
Perform help desk functions, such as answering and responding to user phone calls (password resets, network

User Support Specialist Resume Examples & Samples

Effectively utilizes enterprise deployment tools such as SCCM, KACE, LanDesk or similar, and enterprise imaging tools such as Ghost, MDT or similar
Provides basic network support and troubleshooting services
Identifies and repairs hardware issues affecting desktops, laptops and printers
Maintains and integrates specialized equipment including projectors, scanners and AV control solutions
Performs other related duties as required

User Support Coordinator Resume Examples & Samples

Support tactical procurement and Category Management activities
Provide operational support to internal and external stakeholders
Stake holder management
Aid negotiation and subsequent Downstream Contract Management of Contract
Monitor contracts and supplier performance
Experience in a corporate environment (preferably in a procurement environment) managing multiple stakeholders
A self-starter, able to work independently to achieve multiple tasks
Excellent communicator across a varied audience
Needs to be numerate and IT literate and have experience of using the Microsoft Business Suite (Word, Excel, PowerPoint)
Needs to be highly motivated and possess strong interpersonal skills
Ability to multi-task, plan and organise effectively

User Support Technician Resume Examples & Samples

Hardware and Software Troubleshooting
Bachelor's degree in Business or Technology related field or 2 years work experience with PC and Macintosh computers
One year experience in user support / customer service

Manager, User Support Specialists Resume Examples & Samples

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience
5 years' experience in consulting, project management, training, technical support, or user service, in an information technology environment or other relevant experience required
Work history demonstrating increasing levels of responsibility and leadership
Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required
Please see information highlighted below
Experience managing employees in an IT environment, highly preferred

Sharepoint User Support Analyst Resume Examples & Samples

3 years of experience in a professional work environment
Experience with troubleshooting and resolving tier 1 and 2 issues
Experience with properly documenting incident and service request details and prioritizing trouble tickets
Experience with using SharePoint 2010 and 2013 in a professional setting
DoD 8570.01–M IAT Level II Certification, including Security+ CE
2 years of experience with troubleshooting site and sub site content, roles, and permissions in SharePoint 2010 and 2013
2 years of experience with trouble ticketing systems, including Remedy
1 year of experience with managing Active Directory user accounts, requests, and permissions
Experience with providing Web support, including troubleshooting Internet Explorer compatibility and Microsoft Office SharePoint integration issues
Experience with utilizing SharePoint Designer
Experience with SharePoint content management and workflows

User Support Technician Resume Examples & Samples

Prioritize and manage daily schedule related to resolving and documenting customer support issues. Respond to incoming requests in a timely manner, track 100% of all customer contacts, research questions and issues and resolve each interaction into Service Desk with customer satisfaction
Diagnose and resolve PC-related problems
Perform and maintain PC services including hardware and software upgrades
Utilize sound diagnostic techniques to troubleshoot or research technical problems reported by users
Follow verbal and written procedures for escalating support requests to other staff members
Perform back-up procedures for assigned files; coordinate restoration and retrieval of files as needed; maintain all files in an accurate and efficient manner
Inventory control and tracking of hardware including PC’s, thin clients, terminals and equipment; requisition supplies as required; replace equipment for users as approved
Evaluate, test and implement new PC’s, operating systems and application software solutions
Maintain PC/LAN/WAN records of company hardware and software
Accurately record all information regarding end user incidents or requests into the BHC Service Desk
Keep abreast of technical changes in PC/LAN hardware and software by reviewing and studying vendor technical documentation, educational materials, and industry publications to enhance technical skills. Make recommendations for implementation of those that can be effectively applied
Support BHC Information Technology and BHC goals and objectives
Travel to business units for technical support as necessary
Continuously develop competency with company systems and applications
Ensure that a work order is created for every support request that you resolve or escalate
Partner with the business in order to provide the highest levels of support
Comply with policies, procedures and controls related to Sarbanes-Oxley or other regulatory frameworks
On-call support required on a rotation basis
Identifies trends and informs team members and/or makes recommendations as appropriate (e.g., system errors, user problems, etc.)
Minimum 2 years of technical experience preferred
A combination of experience and training that would provide the required knowledge includes
Personal computer hardware repair and/or troubleshooting
Windows-based workstations and related peripherals
Microsoft Windows, Mac, IOS operating systems and TCP/IP environments
Avaya/Cisco phone systems
Working knowledge of application software such as Microsoft Office, Microsoft Project, Acrobat, and Visio. (Helpdesk)
Wireless devices such as aircards, cell phones, BlackBerries, etc
Must be proficient in working with Windows and some Mac experience
Demonstrated knowledge of networking technologies for implementation, maintenance, and problem resolution
Administration of Windows-related operating systems, architecture and troubleshooting techniques desired
Basic knowledge of Microsoft Office, Citrix and Active Directory desired
Knowledge of basic troubleshooting techniques for Blackberry/Air card, Canon/HP Printers, etc
Ability to work with a variety of stakeholders including consultants, users, technical personnel and business users to resolve problems in a timely and effective manner
Strong attention to detail skills resulting in a high degree of accuracy and minimal rework in tasks performed
Ability to manage several tasks simultaneously & sound business sense in prioritizing activities
An aptitude for customer service skills such as taking ownership, sense of urgency, promoting a positive work environment, and dependability especially when providing support
Experience using a Service Desk software preferred
Ability to work in a fast-paced, changing environment
Ability to develop and maintain positive and effective working relationships with a wide range of employees, managers, vendors and professional organizations
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Ability to work both independently as well as part of a team environment
Ability to communicate clearly with technical and non-technical audiences, both verbally and written
Ability to maintain composure under pressure
Ability to keep information confidential

Manager User Support Help Desk Resume Examples & Samples

Hire, schedule, and manage User Support Help-desk staff
Plan and recommend annual merit increases
Lead and organize employees on setting annual performance plans
Perform annual performance reviews with employees
Monitor and manage logged calls into the Help Desk Tracking System
Provide third tier hardware assistance and support to employees
Provide third tier software assistance and support to employees
Interact with corporate management on providing user support for them and their teams
Troubleshoot and escalate issues to Technical and Network support Team if unable to resolve
Monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis
Measure customer satisfaction through feedback and periodic customer surveys
Lead process improvements to user support to enhance customer satisfaction
Alert management to emerging trends in incidents
Manage mobile devices and provisioning, MDM software, and mobile plans
Provision and manage mobile devices for retail stores
Manage software security patching process of user computers
Track user computer software license entitlement and deployment
Train User Support staff on both telephone and e-mail to ensure courteous, timely and effective resolution of store issues
Insure that staff documents all pertinent end user identification information, including name, contact information and nature of problem or issue as well as resolution information
Work with vendors to recommend desktop hardware and software solutions
Negotiate pricing with vendors on desktop hardware and software
Issue purchase orders to vendors for needed hardware and software
Manage mobile devices such as tablets and phones including hardware and plans
Miscellaneous daily or weekly tasks as necessary
BS degree in the field of computer science and/or seven years equivalent work experience
Minimum three years experience managing a high performing fast paced helpdesk / call center support team
Experience planning and leading projects related to the User community
Extensive knowledge of Windows Operating systems
Knowledge of Apple Operating systems
Knowledge of Windows Domain and ability to manage users in a Windows environment
Strong understanding of Active Directory Groups and Policies
Interact with vendor hardware support depots for replacement hardware for POS
Extensive knowledge of Microsoft Office
Knowledge of Office 365 / Outlook licensing and administration
Strong understanding of Antivirus practices on computers in a corporate environment
Extensive knowledge of Microsoft Licensing Principles
Strong knowledge of third party licensing such as Adobe
Experience with managing vendor licensing audits
Strong asset management skills
Knowledge of cellular plans and best practices for a corporate environment
Ability to perform multiple tasks
Ability to trouble shoot and resolve issues
Team player with a propensity to project a positive attitude
Willingness to work a flexible schedule
Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components
Requires normal range of hearing and vision
Available for periodic travel- less than 10% on average
Extensive knowledge of computer hardware and peripherals

Technical User Support Analyst Resume Examples & Samples

BACHELOR DEGREE REQUIRED
1+ years of experience in a support center or call center technical support (preferably in a helpdesk) environment
Certification preferred but not required in A+ Cert and/or any MS Certified Professional from the MCSE track or HDI certification
Accountable for consistently delivering excellent customer service, while striving to exceed standard levels of service and support
Answer and resolve inbound technology related (both non-technical and technical) calls at a large corporate help desk, efficiently and professionally, in a high volume call center
Must be a strong communicator and able to translate technical knowledge to any level of user
Collaborate with internal resources to resolve complex technical issues. (i.e. KB, Group Chat, Google, team members, etc.)
Accurately, quickly, and efficiently type and record all interactions with users in our incident management tracking tool
Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, call handle time, and daily schedule adherence
Adhere to policies and procedures regarding the safeguarding of protected company information
Work logically under pressure, in a changing environment, and deal successfully under stressful situations
Use of a knowledge base (over 7,000 articles), and when necessary provide feedback and/or update or create technical documentation for publication in knowledge base
Onboarding/training
New tech training (first 5 to 8 weeks) will be Mon-Fri 8am-4:45pm
The post training shift will be discussed during the interview process but flexibility is important as the shift could likely include evenings, but every post training shift will be submitted with the candidates contract offer
Work in a low-wall cubicle environment with wireless headsets in moderate noise levels

User Support Technician Resume Examples & Samples

IS Helpdesk support (On rotating basis with some after-hours coverage)
Windows 7 & 10 experience required
Knowledge of Laptop/Printer Hardware
Networking skills a plus
PC/Laptop build experience
Active Directory and Microsoft Exchange experience required
Ability to troubleshoot and solve PC/Network problems quickly and accurately
Ability to be an active participant and contributor on a professional IS Support Team
Excellent communication skills, telephone support skills, and interpersonal skills required with a customer service focus
ServiceNow experience desired
MacOS experience desired
Mid-level position, all relevant experience considered, PC support experience required
3+ years’ experience in IS helpdesk support
Strong troubleshooting and technical skills
Ability to follow outlined processes and procedures

User Support Principal Analyst Resume Examples & Samples

Execute direction to team of PC Support Technicians, Technical Support Analysts and Dispatched Technicians
Apply systems, techniques, and procedures, provide support to users, and consult with users and the business on their needs and specifications
Work across teams to deliver solutions to users and the business
Optimize processes for installation, configuration, and maintenance of computers and peripherals
Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to computers that can not be resolved by level 1 support services
Maintain an electronic software license management system to minimize paper-based record keeping
Maintain electronic records of I.T. inventory
Make recommendations for improving customer support operations
Use systems and devices provided, such as desktop management, imaging, deployment, and inventory systems to turn around service issues as efficiently as possible
Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with I.T. User Services’ goals
Assume ownership of assigned I.T. user service requests, and assure that service requests are handed off to higher tiers of support, if needed, in a smooth and organized fashion
Provide high-quality and timely communications to I.T. customers during the service process, using frequent verbal and written communications
Maintain a record of service issues including timely updates using an I.T. ticketing system
Maintain and project a professional attitude toward I.T.’s customers at all times and in all circumstances
Assure that all service requests within the group are handled in a timely manner, to the satisfaction of I.T.’s customers
Provide alternatives when necessary in order to meet customer’s business requirements
Provide support to the I.T. Help Desk and other I.T. personnel as needed
Provide documentation and training to IT Support Teams
Advise the Manager – IT User Services on technical issues and make recommendations on technology within his or her area of expertise
Perform the primary thinking encompassed by this job description
Comply with all Company policies and procedures
Fully support Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams
Any additional responsibilities or task as assigned
Familiar with broad range of computer operating problems and solutions. Strong background in computer repair and support
Strong background in administering, creating packages, and deploying changes using Microsoft System Center Configuration Manager
Highly developed customer service and problem solving skills
Helpful and patient attitude
Energetic and positive attitude
Self-starter, yet willing and able to take and execute direction when needed
Seeks to expand knowledge and grow in position
Able to follow directions, complete assignment on time, and have the ability to effectively communicate with all levels of the organization, including executive positions
Background of leading successful teams in the area of I.T. support
Microsoft MTA – Infrastructure or equivalent preferred
Minimum of 3 years of experience with Microsoft System Center Configuration Manager as a system administration
Minimum of 10 years of experience in on-site computer support
Minimum of 3 years of experience in leading highly effective support teams

User Support Specialist Oracle Glprod & VCP Resume Examples & Samples

Specialist in GLPROD and VCP applications and linked
Responsible for the validation of all applications linked to GLPROD and
Experience with Windows-based desktop technologies

Technical User Support Analyst Resume Examples & Samples

Resolve technology-focused client inquires (technical & non-technical)
Provide phone, email, chat or service desk based technical support for IT services consumed by Medtronic users, including
Software (internally developed applications, productivity applications, computer operating systems, and internet applications)
Hardware (printers, desktops, laptops, drivers, monitors, and Mobile devices)
Use experience, knowledge, and resources to facilitate effective resolution of issues by understanding user needs and delivering both technical and non-technical solutions to enable user productivity
Identify and engage proper escalation resources when first level resolution is not possible
Prioritize issues by assessing the business impact of problems based on Business Unit criteria and SLA’s
Interact with internal and/or external escalation resources to resolve complex technical issues
Document pertinent information about all incidents and resolutions
Create and update knowledge base content to improve service to users including: written procedures, tips, reports, and other support related material
Acquire and maintain knowledge on IT services and solutions through individual learning, team training, and various experiences in order to ensure optimum resolutions for users
Recommend IT services and solutions as appropriate to best meet user requirements
May work on projects or tasks to develop and/or address technology or process improvements, customer service, training, knowledge transfer, reports, and documentation
May develop and deliver technical and process training to staff members
May coordinate communication and troubleshooting to determine impact of major system outages which effect the global organization
Other responsibilities and tasks as assigned by management
Minimum 2 years’ experience in a helpdesk or call center environment
3+ years’ experience in an IT Support environment
Windows 7 and above
Microsoft Outlook 2010 and above
Microsoft Office 2010 and above
Remote management tools
Active directory administration
Virtual private network
Web-based applications
Wireless networking
Mobile Handheld Devices – (such as BlackBerry, iPhone, iPad, Android)
Customer service: Client-oriented telephone and email/chat abilities which grant the ability to respond quickly, competently and patiently to client requests
Communication: Excellent oral and written communication, ability to communicate complex technical information to non-technical audiences
Problem-solving: Gathering information, analytical thinking, troubleshooting, offering quality solutions
Interpersonal: Conflict resolution, team work
Adaptability: Works logically under pressure, can work in a changing environment and deals successfully with stressful situations
A+ Certification and/or any Microsoft Certified Professional from the MCSE track preferred
Apple Certification(s)
ITIL Foundation (or higher) Certification preferred

Mortgage User Support Resume Examples & Samples

Agents provide mortgage staff with solutions related to navigation of mortgage applications, ongoing defect fix releases, product guidelines, system outages, hardware/software issues, password resets and login issues
Solutions may be associated with procedures, data entry in mortgage applications, system performance times, loan maintenance, training needs, or guiding the user to the appropriate specialized team for answers
Requests for assistance may be presented via incoming phone calls, shared e-mail box, and pager
Staff also represents the User Support team on various projects, future enhancements, and tracks issues during production system updates
Solid mortgage experience prefer experience with mortgage originations
Strong troubleshooting skills
Ability to communicate effectively and professionally – verbal and written
Basic Computer skills (working with and creating folders and folder structure, Microsoft Office Products, etc.)
Call Center Experience
Technical Support

IT User Support Analyst Resume Examples & Samples

Configures, installs, monitors and maintains IT users’ desktop software and hardware; supports mobile workforce
Provides consultation to IT users for all aspects of moderately complex end-user computing and desktop-based LAN systems software
Provides technical support and guidance for moderately complex issues, through Tier 2 support and works with vendors to resolve Tier 3 issues
Responsible for documenting solutions to problems. Provide on-site training to users
Evaluates, maintains, modifies (e.g., creates macros, templates) and documents moderately complex desktop application packages, participates in the testing and evaluation of new desktop packages
Consults with and makes recommendations to IT users on selection of hardware and software products to address moderately complex business requirements
Management of web pages and hyperlinks, support for multi-media content, file management for internet published media, tracking and reporting usage of technology and providing general technical support for content providers
Implementation and maintenance of single- and multi-user applications for a department / college / campus
Implementation of server hardware platforms and operating systems
Local technical support concerning system software and utilities
Administration and control of data and/or voice networks
Problem diagnosis procedures and problem request reporting and monitoring tools
Selection, acquisition, installation, configuration, trouble-shooting, maintenance and/or repair of end-user devices (pc’s, printers and other peripherals, pda’s, etc.)
Installation, configuration and ongoing maintenance of desktop operating systems
Installation, configuration and ongoing maintenance of end user infrastructure services; file sharing, print sharing, identity management, centralize device management, and automated remediation
Installation, configuration and user assistance with university-supported desktop software applications
Communication and monitoring of university-wide and departmental data security standards. May include responsibility for administering access to departmental data or hardware assets
Communicate effectively, orally and in writing, with technical and non-technical users to elicit information necessary to resolve problems
Establish and maintain cooperative working relationships with end users, colleagues, and technical staff
Manage time and resources and effectively balance multiple priorities
Installation, configuration and ongoing maintenance of end user device infrastructure services
Communication and monitoring of university-wide and departmental data security standards
Administering access to departmental data or hardware assets

Senior User Support Analyst Resume Examples & Samples

At least 3-5 years of experience in a customer service role, with excellent interpersonal skills, communications abilities and telephone manner
At least 5 years of IT experience
At least 3 years of experience in the laboratory/pharmaceutical industry, in system or application support, or related areas. Good understanding of clinical development processes
Ability to work independently, under pressure, demonstrating initiative and flexibility through effective leadership ability
Demonstrated skills in computing, understanding software packages, internet connectivity and related IT processes
Expert knowledge with PC/workstation based LAN systems, hardware and tools, client functions and applications
Excellent attention to detail and quality focused
Strong team work, organizational, analytical and problem solving skills
Strong negotiation, diplomacy and vendor management skills
Ability to work calmly in a pressurized environment
Experience in coordinating projects and ability to represent Navigate Lab Operations in cross-functional project teams
Ability to work in a controlled environment and adhere to internal and external regulations and processes. Good understanding of GxP and regulatory requirements, including 21 CFR part 11 guidelines

Head of Business Intelligence User Support Resume Examples & Samples

Daily management of your team and participation in the BICC leadership team
People development with focus on personal and professional competencies
Optimising current and new BI support processes
Handling change and incident management in close cooperation with Danfoss IT
Maintaining existing and building new BI super user networks across Danfoss
Participating in implementing the new BICC perspective supporting the Danfoss digitalisation and growth agend

Technical / User Support Resume Examples & Samples

Advanced level of knowledge required in addressing a broad range of issues with Windows and Macintosh computers and applications (including multi-OS), network connectivity issues and computer imaging technologies
Capable of independently analyzing, prioritizing and resolving a wide range of users’ technical issues within high-volume work environment while meeting high level service expectations
Demonstrated dedication to supporting teamwork within the group
Superior written, oral and interpersonal communication skills with a strong dedication to customer service, and a well-developed understanding of IT service delivery
Excellent organizational skills, attention to detail, and follow-through
Part of a team that is available 24x7 for emergency support

User Support Technician Resume Examples & Samples

Researches, diagnoses, troubleshoots, and identifies solutions to resolve customer issues
Talks staff through a series of actions, either face-to-face, over the phone or via chat, to help setup systems or resolve issues
Leverages the use of IT Remote support tools to assist with end users with helpdesk issues
Accurately records customer requests/issues in the tracking system of record
Monitors queue of open tickets, provide prompt and accurate feedback to customers
Provides professional, complete, well formatted and consistent customer communications
Builds computers from standard images enforcing established security standards
Installs and configures computer hardware operating systems and software (includes multiple platforms – Windows & Macintosh)
Proactively seeks to exceed customer expectations leading to high customer satisfaction ratings
Works to constantly improve call handling and resolution processes
Documents knowledge/support materials (ex. FAQ’s, KB’s), create/maintain procedural documentation to aid in call reduction
Provides expert advice to peers and project teams on the Windows and Mac platforms Interfaces with vendors regarding the warranty and repair of Windows and Mac systems
Tests/Evaluates new technology; assist with researching and acquiring hardware and software solutions for the enterprise
Prepares Statistical/Operational reports
Maintains User Services Web Pages
Keeps abreast of technology and provides recommendations to improve end user support and operations
May train/mentor more junior employees
Bachelor’s degree or technical degree preferred; Prior technical support experience will be considered in lieu of a degree
Minimum of 3-5 years experience in Help Desk/Technical support with particularly strong knowledge of Windows and Macintosh troubleshooting, a basic understanding of networking essentials and strong customer service and communication skills Excellent listening and questioning skills, combined with the ability to interact confidently with users in order to understand the reported issue and communicate the resolution
Good understanding of Windows & Mac platforms, laptop troubleshooting, and peripheral support
Experience installing, supporting, and maintaining Windows and Macintosh hardware and software, including but not limited to

Help Desk / User Support Specialist Resume Examples & Samples

Take incoming customer requests over the telephone, log calls in HP Service Center, and resolve the technical issues in a timely manner
Meet SLAs in a high volume call center environment
Utilize solid MS application experience to troubleshoot customer issues
3+ years of IT Helpdesk / User Support, preferably in a high volume IT call center environment
2+ years of hardware experience working with a variety of Intel based PCs, laptops and servers, network printers, and mobile phones/devices
2+ years of software experience including Windows XP/7, MS Office (including Outlook), MS Exchange, Citrix, Remote Desktop including Windows XP/7 Remote Assistance feature in SMS, TCP/IP

Computer User Support Specialist Resume Examples & Samples

Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution which includes both Microsoft and Apple devices
Manage hard and soft break fix services for laptops and desktops
Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools)
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, image updates, and hardware replacements
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation
Deploying new systems and providing break/fix support for physical systems and virtual systems for supported departments
Maintain imaging and application deployment processes which may include but not limited to uploading drivers, creating application packages, modifying task sequences through System Center Configuration Manager
Monitor compliance on all Desktop Systems that includes Antivirus, Encryption and any Microsoft and 3rd party security patches and updates

Manager, IT User Support Resume Examples & Samples

Managing small team of IT User Support Technicians, both in the Irvine headquarters and a few other offices in the United States, providing guidance on day-to-day tasks, and internal projects
Managing help desk ticketing system, ensuring tickets are assigned to team members in timely manner and tickets are worked and closed in a timely manner
Performing staff reviews, participating in staff recruiting and training efforts, and maintaining team moral
Troubleshooting reported network and server issues, resolving as much as possible and escalating other to the appropriate IT team as necessary
Ability to troubleshoot tier 2 and 3 support issues, both personally and to assist team members
Personally providing support to end-users, responding to users’ questions regarding computer systems, phone systems and other technical needs
Assisting users with network connectivity issues, VPN, printers, email, security, mobility devices and computer performance
Performing installation and maintenance of computers or computer-related hardware and software applications
Developing IT policies, procedures and standards and ensuring his team and end-users follow them
Top notch troubleshooting abilities
Ability to self-manage and prioritize multiple tasks is essential
Strong technical skills and experience on a variety of computing platforms
Strong Windows 7, Office 2010, and Outlook skills
8+ years of experience in all facets of IT end-user support
2+ years as manager of IT end-user support (Help Desk) team
Strong laptop support experience
Ability to work with all levels of management, including supporting executives
Experience working with help desk ticketing systems
Experience with imaging solutions, remote software, and Microsoft SCCM a plus
Some experience with networks, servers, client-server environments, telephony, mobile devices, online conferencing service and IP networking is desirable
Bachelor’s degree and/or work experience and technical training certification (A+ certification, Microsoft Certified Professional)
Other certificates such as MCSE/ITIL are a plus

User Support Analyst Resume Examples & Samples

Answers questions and fixes problems dealing with Voice/Data Communications
Answers questions and fixes problems dealing with maintaining the Security Systems
Answers questions and fixes problems dealing with PC Hardware
Answers questions and fixes problems dealing with Printing-Questions and Problems
Answers questions and fixes problems dealing with Teller System
Answers questions and fixes problems dealing with PC Software
Answers questions and fixes problems dealing with passwords
Answers questions and fixes problems dealing with Host Applications
Working knowledge of Microsoft Office Products, Lotus Notes, BRIDGE, Windows 7, Windows Server 2008, Atlas Sales and Service, and Atlas Teller
Overall Knowledge of all major banking applications, with a good knowledge of at least 1 or more applications
Customer service
High school education

Senior User Support Specialist Resume Examples & Samples

Minimum of a Master’s degree, or equivalent experience, in a related technical, scientific or engineering discipline
Possess strong system administration skills (Linux, Windows, macOS)
Ability to communicate with and understand the complex requirements of scientists, engineers and professional staff in the deployment of high performance computing solutions
Ability to analyze, optimize and debug user codes
Knowledge of multiple computer languages (FORTRAN, C, C++) in a UNIX environment
Ability to write professional, quality documentation and correspondence
Ability to utilize standard office productivity software
Knowledge of scalable parallel software development methodologies including MPI, OpenMP, CoArray Fortran, and/or pthreads
10+ years of experience providing user support or code development support in a high-performance computing environment
Experience in conducting workshops and/or tutorial sessions for users
Ph.D., or graduate courses beyond Master’s level in a physical science discipline
Experience with advanced processor technologies (GPU, MIC, etc.)
ITIL certification
PMP certification
Technical certification(s) (RHSA, A+, Network+, etc.)

User Support Specialist Resume Examples & Samples

Bachelor’s degree plus three (3) years of experience, in telecommunications and computing
Equivalent education, experience and/or training, may be substituted for the degree requirements
Must be able to demonstrate telecommunication skills, possess knowledge of the principles and practices of telecommunications systems planning, and have knowledge of the methods and techniques involved in the design, installation and operation of network communications systems, both wired and wireless
Working knowledge of Cisco CATOS and IOS required
Experience in local area networks (LANs), cable engineering, and configuration of Cisco and Juniper devices
Excellent customer service, written and verbal communication skills, are a must
Working knowledge of Juniper JUNOS
Certified in local area networks and cable engineering, and Cisco Certified Network Associate (CCNA)
Juniper Networks Certified Associate – Junos (JNCIA – Junos)
Experience with or knowledge of network management systems (HP Openview, Nagios), configuration management software (Network Configuration Manager), IPAM Software (Infoblox), work order ticketing systems, log analyzer software

User Support Analyst Resume Examples & Samples

System and Application Security Administration Responsibilities for the entire organization enterprise-wide (about 90% of time)
Ability to conduct research into IT operational issues, standards and products as required
Possess 5 years of SAP Application support experience
Basic SAP functional competencies in two or more of Plant Maintenance, Materials Management, Production Planning, Sales & Distribution or Human Resources
Exposure to SAP Business Warehouse or Web Publishing and Document Management is a major plus for this candidate
Hands-on experience with SAP 4.6 or greater
Knowledge of Microsoft Windows Products including Office 2010, Visio and other desktop support software. Basic understanding of IT operations, principles, and practices
Good understanding of security administration, security provisioning processes and systems
Hands-on troubleshooting experience
Experience with data processing flowcharting techniques

User Support Specialist Resume Examples & Samples

Support and help administer cloud-based systems, including Office 365’s email, storage, and instant messaging applications
Provide frontline technical support for hardware, software, and network issues using a variety of contact methods (phone, email, chat, in-person, etc.)
Troubleshoot problems with email flow, mailbox permissions, shared resources, and other related issues
Create and manage accounts in Active Directory and Office 365, sets permissions including overseeing account synchronization between systems
Work with the Help Desk system to update the Help Desk database and act on user requests assigned by the Help Desk Team Lead in a timely and efficient manner
Work shifts on the Help Desk, providing front line technical support
Install, maintain, upgrade, and troubleshoot hardware and software packages and operating systems on college owned computers including Macintosh and Windows based PC’s
Provide hands-on, individual and small group training on Office 365 and other cloud-based systems
Write documentation including training materials, instructions for Help Desk-related procedures, and Help Desk “tips” or “how-to’s”; update the Help Desk knowledge base
Earn and maintain current certification on related products

Associate Help Desk / User Support Specialist Resume Examples & Samples

Provide outstanding customer support assistance via phone and email in Windows XP/7 and MAC environments
Take incoming customer requests over the telephone, log calls in Peregrin Service Center, and resolve the technical issues in a timely manner
Provide extensive support to remote customers utilizing Citrix and troubleshoot remote access problems effectively
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords, etc
High School Diploma or GED and 2+ years of IT related experience troubleshooting hardware, software, and connectivity issues
Direct interaction with customers and clients in a corporate environment
IT Helpdesk / User Support, preferably in a high volume IT call center environment
Hardware experience such as experience with a variety of Intel based PCs, laptops and servers, network printers, and/or mobile phones/devices
Software experience such as experience with Windows XP/7, MS Office (including Outlook), MS Exchange, Citrix, Remote Desktop including Windows XP/7 Remote Assistance feature in SMS, and/or TCP/IP
Knowledge of a Ticketing System
Highly skilled in multi-tasking
Critical thinking skills and ability to troubleshoot
Impeccable attendance record
MS Certified Desktop Support Technician (MCDST) and MS Certified Systems Administrator (MCSA)
HDI Customer Support Specialist Certification (CSS) or HDI Help Desk Analyst Certification (HDA)

User Support Group Manager Resume Examples & Samples

Delivering a best-in-class user experience in support of the ESIF mission
Leading the ESIF User Program to define, update, and maintain ESIF processes and systems
Defining and developing the User Program operational policies, procedures and reporting metrics
With input from ESI management and the Laboratory Program Manager, developing and applying ESIF Research user calls and capabilities based on RD&D priorities
Working with NREL Communications to develop press releases, partner posters, fact sheets, and other materials to promote the ESIF User Program
Addressing user concerns or issues and collecting feedback
Providing oversight and administration for the user program, including the development and advertisement of periodic calls for proposals, participation in the proposal review and resource allocation processes, management of user access and training, as well as user surveys and reporting
Working with other programs and groups throughout NREL to integrate systems and processes
Technical monitoring, oversight, and project management of the User Program portfolio, including any subcontracts and work for others agreements associated with those projects
Participating in the ESIF strategic and capital planning processes
Coordinating Work for Others (WFO) projects including milestone, budget, and deliverable tracking
Coordinating with NREL Communications and OCIO
Background working in or with User Facilities
Background managing budgets
Knowledge of CRM, Salesforce
Background in subcontracting
Background managing software solutions implementation
Background in process definition and process improvement
Experience in facilitating project technical reviews and strategy workshops

Download User Support Resume Sample as Image file

Related Job Titles

Data Support Resume Sample

Level Support Resume Sample

Loan Support Resume Sample

Computer Support Technician Resume Sample

Technology Support Resume Sample

Support Architect Resume Sample

Fleet Support Resume Sample

End User Support Resume Sample

Support Services Resume Sample

Regional Support Resume Sample

Unit Support Resume Sample

Trading Support Resume Sample

Browse More

User Support Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 User Support resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Technology & Data-qapm-institutional Equity User Support & Production Management Resume Examples & Samples

Tech & Data-qapm-rtm User Support Resume Examples & Samples

Kyc Analyst Readiness & User Support Resume Examples & Samples

Procurement Process & System User Support Specialist Resume Examples & Samples

User Support Technologist Resume Examples & Samples

User Support Technician Resume Examples & Samples

Administrator, User Support Resume Examples & Samples

IT Remote User Support Technician Resume Examples & Samples

Application User Support Analyst Resume Examples & Samples

User Support Technician Resume Examples & Samples

User Support Technician Resume Examples & Samples

Junior Technical User Support Analyst Resume Examples & Samples

Technical User Support Analyst Resume Examples & Samples

Technical User Support Analyst Resume Examples & Samples

Assoc Tech User Support Analyst Resume Examples & Samples

Technical User Support Analyst Resume Examples & Samples

Application User Support With English & French Resume Examples & Samples

CRM User Support Specialist Resume Examples & Samples

Tech Scout & User Support Analytics Research Intern Resume Examples & Samples

CRM User Support Resume Examples & Samples

Computer User Support Specialist Resume Examples & Samples

User Support Specialist Apple Product Specialist Resume Examples & Samples

User Support Manager Resume Examples & Samples

User Support Analyst Resume Examples & Samples

Key User Support for SAP Procurement & Logistic Modules Resume Examples & Samples

User Support Manager Resume Examples & Samples

User Support Analyst, Financing Applications Resume Examples & Samples

Nice User Support Analyst Resume Examples & Samples

Functional Analyst / User Support Resume Examples & Samples

Associate User Support Center Agent Resume Examples & Samples

User Support Coordinator Resume Examples & Samples

Helpdesk / User Support Specialist Resume Examples & Samples

User Support Specialist Resume Examples & Samples

User Support Coordinator Resume Examples & Samples

User Support Technician Resume Examples & Samples

Manager, User Support Specialists Resume Examples & Samples

Sharepoint User Support Analyst Resume Examples & Samples

User Support Technician Resume Examples & Samples

Manager User Support Help Desk Resume Examples & Samples

Technical User Support Analyst Resume Examples & Samples

User Support Technician Resume Examples & Samples

User Support Principal Analyst Resume Examples & Samples

User Support Specialist Oracle Glprod & VCP Resume Examples & Samples

Technical User Support Analyst Resume Examples & Samples

Mortgage User Support Resume Examples & Samples

IT User Support Analyst Resume Examples & Samples

Senior User Support Analyst Resume Examples & Samples

Head of Business Intelligence User Support Resume Examples & Samples

Technical / User Support Resume Examples & Samples

User Support Technician Resume Examples & Samples

Help Desk / User Support Specialist Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume