Applications Support Resume Samples

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F Dare

Fernando

Dare

56746 Carroll Drive

Los Angeles

+1 (555) 157 6264

56746 Carroll Drive

Los Angeles

Phone

p +1 (555) 157 6264

Experience Experience

San Francisco, CA

Applications Support

San Francisco, CA

Torp, Bashirian and Cruickshank

San Francisco, CA

Applications Support

Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
Interact with GTI for infrastructure, capacity, performance, change management, problem management and incident management
Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group
Works with Change Management/ Release Managers on the evaluation of change events
Perform ongoing team review, objective setting and performance management
Prioritize workload, providing timely and accurate resolutions
Work in partnership with AD, Production Management across CIB and GTi teams to define and recommend standard tooling and procedures

Dallas, TX

Applications Support Group Manager

Dallas, TX

Daniel and Sons

Dallas, TX

Applications Support Group Manager

The successful candidate would be expected to provide Treasury and Trade Asia Pacific technology Support Management which includes budget ownership/strategic planning for staff and technology/business relationship management/application SLA management, as well as audit responsibilities
Improve the service level the team provided to our end users, which included maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices
This role will manage all production technology and resources within the global LMS Production Support team including executing the relocation strategy, hiring and all aspects of staff management
The successful candidate would be expected to provide effective management of the team supporting LMS technology which includes business relationship management / vendor management / Application SLA management as well as Audit responsibilities
Responsible for driving technical design/architecture management, product roadmaps with close interaction with Business Analysts, Subject matter experts, Cross Product Architecture and other Product Processors
This role will manage all production technology and resources within the global Trade Production Support team including executing the relocation strategy, hiring and all aspects of staff management
The successful candidate would be expected to provide effective management of the team supporting Trade technology which includes business relationship management / vendor management / Application SLA management as well as Audit responsibilities

present

Boston, MA

Applications Support Analyst Associate

Boston, MA

Okuneva and Sons

present

Boston, MA

Applications Support Analyst Associate

present

Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
Perform monitoring and alerting for the applications and supporting infrastructure
Perform monitoring and alerting for Equities applications and supporting infrastructure
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to the release teams
Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
Provides technical and procedural training, coaching and guidance to support analysts

Education Education

Bachelor’s Degree in Computer Science

Texas A&M University

Bachelor’s Degree in Computer Science

Skills Skills

Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus areas
- Focus on testing through the entire development cycle to produce reliable and maintainable software
Strong documentation skills, ability to organize and prioritize workload of self and others
Strong background on Unix/Linux platform & scripting knowledge like Python etc
- Ability to develop a good understanding of end to end business processes
Good analytical mind and excellent communication skills
A strong application development background with a solid understanding of development methodologies
Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)
Knowledge of infrastructure (basic notions of hardware, software and networks)
Ability to play multiples roles during the project lifecycle, such as: System/Business Analyst, Quality Assurance Analyst and Production Support

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15 Applications Support resume templates

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Applications Support Resume Examples & Samples

AVALOQ Certified and Experience
Different programming languages (e.g. C#, .NET framework, Javascript, HTML, SQL)
Multiple platforms e.g. MVS, Internet, Client/Server and ability to select appropriate one to meet business needs
Requirements methods: interviewing, data modeling, business process modeling, business object modeling and user interface design
LI-AS1

Business Applications Support Analyst Resume Examples & Samples

Programming (Programming means writing original programs using computer code that is intended for use on a wide scale basis.)
Minimum 2 years ofapplicationsproduction support/application development work experience
Ability to remain calm, work ina fast paced, at times pressured environment,and balance competing priorities
ApplicationSupport
Network & Infrastructure
Business Applications Knowledge
Database Development
Operations Systems and Data Sources Knowledge

Private Bank-banking Applications Support Analyst Olympic Specialist Resume Examples & Samples

Provide functional support to Operations, Middle-office and Back-office as an escalation point for Level 1 team - analyze issues, identify solutions and follow up on resolution of issues
Take ownership of issues raised by all teams of the bank
Writing scripts to detect system problems
Handle reengineering projects to reduce the number of incidents
Serve our local customers in Geneva and supporting remote locations
Work closely with internal development team and external vendor (Eri Bancaire)
Liaising with users for change acceptance after researching and diagnosing bugs
Provide validation checks and confirmations of system changes
Expertise in at least two Olympic modules (Tax, Finance, Cash, Security, Income, etc.)
Good knowledge of the following technologies: COBOL, RPGILE, SQL
Good command of IBM AS400 / i Series systems
Good command of English, team player and leadership skills
Use of good judgment - customer orientation

Applications Support Analyst Equities Technology Resume Examples & Samples

To provide direct application support to the Equities businesses based on the trading floor in Canary Wharf
To monitor and maintain platform stability during all business hours
To be the primary point of contact between the business and other technology teams
Background of technical skills such as UNIX, SQL or scripting (not necessarily in a recent role)
Equities knowledge essential, risk/derivatives support and/or program trading support will be a distinct advantage
Ability to work under extreme pressure
Externsive experience working in a support environment
Knowledge/experience of problem management tools
Experience using call/ticketing software SQL
Extensive experience

Applications Support Resume Examples & Samples

Minimum six years of relevant development life cycle experience in systems and applications management including systems application design
Minimum of two years of experience in a team lead or management role
Ability to debug and resolve issues related to Websphere, Unix, Upstream Connectivity, and Java application bug
Familiarity with monitoring tools such as Tivoli, CA Wily, etc
Ability to analyze application level logs
Java experience, DB2 and Websphere experience required
Production support experience required

Cards Applications Support Manager Resume Examples & Samples

85-95 % of Assignment
Gather, analyse and document business, IT and operational requirements
Produce analysis and design specifications stating changes needed to existing software or new software requirements
Produce specifications for program modules, or enhancements to program modules
Create and execute test plans
Integrate solutions at Regional Processing Centres and in the UK
Provide live support to resolve Cards system failures or problems
Review the work of colleagues
Assist senior staff in research and evaluations
Contributes to building a new generation of systems, services or infrastructure components to meet business needs
Takes responsibility for completing assignment tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and industry knowledge
Proposes options to meet client requirements and prepare cost/benefit for the client to evaluate. This may include evaluation of package solutions and / or interfaces to existing bank systems or evaluation of new and upgrade products or services
Reacts quickly and as necessary to live software errors and service problems to limit downtime and resolve the problem during project handover
Supports the implantation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and makes recommendations to improve procedures and working practices
Improves knowledge of self and others in the systems development processes and technologies, infrastructure and service development processes, both current and emerging technology
Interfaces with other teams, sharing technical knowledge and expertise and resolving issues as necessary
Takes responsibility for the design, coding, testing and documentation of particularly large, complex or mission critical programs
Provides expert advice in some or all aspects of the programming methods, tools and /or standards used in the organisation
Evaluates and reviews programming methods and tools used in the organisation
05-15 % Assignment
Provide coaching and guidance to trainee staff
Assists with the creation, monitoring and reporting of progress against plans and identify corrective action where necessary
Assists with the implementation of operational objectives for the team
Supervises co-ordinates, participates in, and is accountable for, the work of the team Develop, maintain or enhance computer systems/infrastructure components and services, making effective use of resources during the various stages of the work to ensure that business objectives are met and deliverables achieved to agreed-time-scales, budgets and quality
Puts in place mechanisms and procedures for the structured review of work produced and ensures that these are adhered to
IT Management - Applications, Infrastructure, and Operations
Solutions Build
Supplier Management
People Management, including Task and Performance Management, and Coaching
Works under broad direction. Has technical responsibility for work performed and decisions taken
Provides advice and guidance on technical matters. May supervise the work of others
Takes a structured and effective approach to own work and demonstrates leadership potential
Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialisation and making correct choices from alternatives
Is able to communicate effectively both orally and in writing, with clients, customers, colleagues and subordinates
Develops an understanding of the relationship of own specialisation or area of responsibility in Enable build services and takes customer requirements fully into account when making proposals and/or carrying out work
Takes initiative to keep skills up to date and maintain awareness of developments in the IT industry
LI-AB3

Am-applications Support Analyst Resume Examples & Samples

Managing the project planning and execution of new application development and enhancement projects by following the project life cycle (PLC) processes
Planning and executing production releases by identifying the code to be promoted to production, creating the release plan, coordinating with the deployment teams, and validating the release after the code promotion
Supporting all third party and in-house applications and managing daily operation to support business needs
Acting as the technical liaison between users, vendors, risk, infrastructure, and IT
Assisting with vendor management on assigned applications
Managing and coordinating the day-to-day functioning of the daily processes on assigned applications
Providing business analysis and process management to end-users
Analyzing and documenting complex issues, recommending solutions, and initiating corrective action
Providing 24x7 on-call support on a rotation basis. Performing production health checks after major infrastructure changes and patches. Planning and executing business continuity/disaster recovery testing on assigned systems
Following up on problem resolution and informing clients of status
Testing and communicating system updates on assigned applications. Ensuring that appropriate levels of Quality Assurance have been met for all new and existing changes. Set the testing scope and validate the test plan for the release
Reviewing production support incidents to identify trends and provide recommendations to management
Documenting/tracking application enhancement needs by proactively interviewing business users to identify needs
Driving application enhancements including analysis, design specifications, and user acceptance
Serving as information resource for business users. Providing user/technical support for applications which service Private Equity business. Creating ad-hoc reports and assist in data analysis
Current technology team structure includes an on-shore team and an off-shore team (India). Ability to work with teams spread across different offices / time-zones
Bachelor's degree in Computer Science/Business Administration and 4-6 years of application development or financial application support/consulting experience
Project management coursework valued; leadership experiences a plus
Experience managing or working with offshore resources
SQL – Sybase or Microsoft SQL Server Preferred. Experience writing and debugging stored procedures and scripts
Experience with CTRL-M or other enterprise batch scheduling package
Java, Websphere, Tomcat, J2EE, JavaScript, JSP
Experience with Agile/SCRUM a plus

KYC Business Applications Support Manager Resume Examples & Samples

Develops and manages a dedicated ICG KYC program structure aligned to the Global AML PMO, with consistent structure, tools, processes and reporting
Executes against ICG’s delivery commitment related to the Global AML PMO workstreams (Governance and Oversight, Risk Assessment, Customer Due Diligence/Know Your Customer, AML Monitoring, Remote Deposit Capture, Independent Testing)
Defines and coordinates delivery of other AML commitments as they arise
Collaborate with functional partners from ICG, GCB, AML Compliance, AML Operations, and Compliance Technology on all aspects relating to the support of KYC applications
Support the ICG KYC Business Applications Head to ensure business-owned Consent Order deliverables relating to business process and/or KYC systems are addressed in a timely manner
Collaborate with stakeholders and functional partners to define and drive the global strategic ICG KYC vision
Define and lead the Citi-wide support model for CitiKYC
Measure and track support capacity to ensure optimal system delivery and quality
Implement business procedures, tools, and controls to ensure quality and timely delivery of system support
Support the ICG Business Applications Head for all AML/KYC related applications, ensuring data access is controlled through appropriate approvals
Define, implement, and manage the ICG user support process, including the user help desk, entitlements, and technical support model in partnership with the Global Production Assurance organization
Understand and support the broader AML/KYC processes and infrastructure, including transaction monitoring, client onboarding, account opening, and screening
Manage and drive improvements with the data privacy framework and controls
Build and maintain a work-class organization focused around talent, learning, and opportunity
Strong leadership and relationship skills
Proven team building skills
Experience interacting with Business, Compliance and Technology functions
Excellent written and verbal communication skills the ability to interact with senior executives
Strong program delivery skills with global deployment experience, including management of distributed teams
Significant experience with budgeting, financial controls, and reporting
Experience with global application deployment and maintenance
Experience in financial Institutional, preferably global; corporate and consumer banking experience a plus
Bachelor’s degree (or equivalent experience) required

Windows & Unix Applications Support Analyst Resume Examples & Samples

Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner
Participate in knowledge transfer to ensure better grasp of the product and domain
Master’s degree or Bachelor’s degree equivalent in Computer Science, Engineering
Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, .Net, MQ, and Windows and UNIX operating systems

Am-applications Support Analyst Lead-VP-ny Resume Examples & Samples

Distributed Computing Infrastructure Support
End User Technology
Lead efforts to investigate and remediate high profile discretionary trading, Client Onboarding day to day issues
Coordinate problem and incident management activities
Lead for weekend Cyber security activities. Provide support server security patches and server reboots
Lead the effort to enhance Rapid Response capabilities

Applications Support Resume Examples & Samples

Good knowledge of consumer retail products
Good knowledge of Microsoft Office tools and data base concepts
Work on own initiative, drive requirements to a successful conclusion in a timely manner
Ability to present to senior levels of management
Quickly grasp and master new applications and related knowledge
Team player in both solid and matrix line reporting organizations
Experience with global/multicountry initiatives is a plus
At least 5 years of experience with retail bank business and operations
At least 10 years of practical experience of implementing systems/technical projects in the financial services industry (Systems Development Lifecycle, Host Interfaces and Desktop Applications)

Am-applications Support Analyst Resume Examples & Samples

Remediate Information Risk Gaps within applications
Identify data extracts from third party vendors that are at risk for man in the middle attacks, password based attacks, IP spoofing etc
Perform data masking of PII data in non production environments to prevent client data from any exposure
Support server security patches and server reboots by performing weekend tech checkouts
Enforce strong passwords for functional and batch ids
Perform Business Continuity testing
Create and contribute to technical documentation

Applications Support Analyst, Associate Resume Examples & Samples

Develop automation scripts/tools to perform regular production tasks including creating SQL stored procedures
Provide guidance and direction to other production support staff on day to day hands-on technical support of the applications
Proactively devise monitors and analyze system performance to ensure high availability
Proactively and expeditiously identify, diagnose and resolve system problems
Document, communicate and escalate technical issues and articulate business impact
Recommend and implement changes in systems / procedures to avoid recurrences of system failures
Recommend and implement system changes to reduce required manual intervention in monitoring and managing system performance
Lead major components of migration or conversion efforts for customers
IT/Computer science college degree, specialized training or equivalent work experience
Excellent verbal and written communication skills. Capable of analyzing, producing and responding to detailed technical specifications
Occasional travel and off-hour meetings and night/weekend support may be required
Experience with J&B Software Products (TMS, JBaide) a plus
Working knowledge of Citrix environment a plus

Cib-applications Support Analyst Resume Examples & Samples

Ensure that system issues are documented, tracked, and reported
Manage critical system issues following the incident management process
Document, communicate, and escalate technical issues and articulate business impact either verbally or in writing
Conduct or participate in independent root cause analysis of system problems
Recommend changes in systems / procedures to avoid recurrences of system or operational failures
Recommend system changes to reduce required manual intervention in either monitoring or managing system performance/availability
Serve as a liaison to technology service providers when analyzing system performance, and diagnosing issues
Candidates must qualify via a rigorous clearance process with extensive background checks
Sound Analytical Skills
Ability to work under pressure and handle severity 1 conditions, producing results in a faster turnaround mode
Experience with J&B Software Products (TMS, JBaide)
Experience with Hyland OnBase workflow product
3+ years of systems support/application support or the equivalent
Experience in managing events and providing status updates to senior management
Windows - Solid experience working with Windows 2005 in a production environment
Hands-on experience with writing and executing SQL in SQL Server 2005/2008 and/or other database applications is preferred
Working knowledge of Citrix environment
US Citizenship required***
Candidate must have 7 years of continuous US based employment***
Requires Federal Government clearance***

Applications Support Analyst, Associate Resume Examples & Samples

Develop and maintain statistical information related to system incidents or problems
Proactively monitor and analyze system performance to ensure high availability and continuity of processing using a variety of tools
Communicate with various levels of management regarding system issues
Provide support during occasional weekend migrations of infrastructure and / or application changes or during peak processing periods
Minimum one year of IT experience with Remittance systems and or equivalent production systems for check
Demonstrated experience with Service Level Agreements and measurements for compliance
Check and Remittance Industry experience is preferable
Experience with TIS Software Products (EFlow)
Risk Management/Disaster Recovery experience desirable
*US Citizenship required***
*Candidate must have 7 years of continuous US based employment***
*Requires Federal Government clearance***

Manager, Venue Applications Support Resume Examples & Samples

Manage configuring, implementing and maintaining various systems at venues
Participate and lead new POS systems implementation, working closely with all involved business units
Position requires a strong background in arena/restaurant/casino enterprise point of sale systems
Manage daily operations of Point of Sale Systems, including support and routine programming/configuration requests. Provide insight and recommendations to various business units to accomplish business objectives, including custom programming requests
Manage Trend Analysis of reported issues. Provide best recommendations for Call Avoidance. Develop and deliver progress reports and documentation on a monthly basis to executive teams
Provide strategic insight into development of new & existing products
This position will manage an on-call support team, providing 7/24/365 support and escalations
Manage coordination of various responsible support teams (such as network and database teams) to ensure clearly defined Roles and Responsibilities, and minimal business disruption
Conduct weekly staff meetings of the Venue Application Support team
Stay apprised of all current Point of Sale technologies, and work closely with individual business units educate them on possible usage in their respective environments
Lead and mentor Venue Application team, including performance reviews and career paths
The position is based in Hollywood CA
Strong understanding of project management methodologies including requirements gathering and analysis, task estimates and work breakdown approach, and functional design and analysis
Ability to manage application deployment, maintenance and support in a large/complex environment, including outsourced services
Expertise in managing project milestones and ensuring that projects are tightly tracked and reported on
Process expertise Expertise in continual process design, improvement, and implementation with a focus on managing risk and delivery dates
Ability to drive IT principles, standards and processes (software development lifecycle, etc.)
An understanding of PCI and other regulatory compliance requirements and implementation
Communication Strong written and oral communication skills
Demonstrated ability to communicate technical concepts in business language (both orally and written, includes written program documentation as well as documenting process flows & data flow diagrams)
Financial modeling expertise Proven expertise in time tracking and actual cost management
Ability to manage vendors and external contractors
Staff and Contracted Services Management Ability to manage and mentor staff and contracted services in coordinated manner to achieve support and project requirements
Experience writing formal performance reviews and presenting to team members
Experience working with team members re: career counseling, mentoring and guidance
Ability to interview potential employees/consultant candidates and provide hiring recommendations
Senior Management Ability to function as a senior member of team leadership group
Ability to work with closely management peers and department SVP
Ability to project management presence
Technical Skills: Expertise in Point of Sale systems, particularly Micros and/or Quest
Good working knowledge of Windows OS, SQL Database and Cisco network technology
Good understanding of IT department processes (manage, maintain & support)
Good understanding of system lifecycles
Ability to implement medium to large projects
Good understanding of software upgrade processes
Expertise in organizational / strategic change management methodologies
10+ years experience with Point of sales (Micros - 9700, Quest) systems
3+ years experience Database (MS SQL ), LAN, WAN Networking, Windows OS
Management of remote teams and contractors
Experience with Unix/Perl Shell scripting a plus
Expertise in Analog & digital Video technologies
Good working knowledge of High definition & Standard definition contents
Must have Restaurant, venue or multi-unit retail experience preferred
Knowledge of POS hardware & wireless network is plus
Ability to work as part of a team and to support and achieve team goals
This position may require U.S. travel
Familiarity with the entertainment industry and/or the live entertainment industry a plus

SAP CoE Cross Applications Support Resume Examples & Samples

Overall ownership of the tool in Coty, this include management, implementation definition, lead maintenance, coordinate evolution, security, licenses, vendor relationship, own the quality of the solution,…
Provide 2nd level support
Develop scripts
Develop and perform Training plans
Work with Projects to identify areas to optimize implementation by using the tool, like conversions, massive uploads,…
Work with Users directly and through Business Facing to define areas to optimize users workload by using the tool
Work with other SAP CoE members to reduce current usage of LSMW
Provide assistance to other SAP CoE members and Key users on test scrip design
Ensure all activities are done consistently according to SOX and avoiding Segregation of Duties
A bachelor’s degree in Information Systems, or an equivalent combination of education and experience
SAP certification preferably in SD and MM
3-5 year of experience implementing and supporting SAP and related systems
Proficient in SAP ERP management, with knowledge in current release ECC 6.0
Global experience
Management capabilities and experience
Experience on Winshuttle, LSMW or other massive upload and conversion tools
Experience on Workflow tools
Experience on Sales Force Automation tools , and how processes are integrated with SAP
Project management expertise (PMI certification) is a plus
EDI knowledge is a plus
Sharepoint knowledge is a plus
Fluent in English, other languages appreciated
Capability to analyze and resolve complex issues
Deep understanding of business and technical processes
Experience in Mass Market/Cosmetics business is a plus
Significant travel required, approximately 25%
Global vision
Take ownership, teamwork does not mean waiting from someone else to do it
Hold other team members accountable for doing their part
Approach problems in a methodical and logical manner
Openness to look at alternative solutions and ways to improve/encouraging
Ability to work in a fast paced and changing environment with short deadlines
Outgoing, Personable, Responsible, Self-motivated, Confident
Ability to hold a conversation in a non-technical area
Trustworthy and punctual

Tech & Data-qapm-fixed Income Trading & Sales Applications Support Resume Examples & Samples

2-3 years experience of application / infrastructure support or development in a trading environment
Experience supporting, diagnosing, and solving problems in a distributed systems Unix/Linux operating environment
Working knowledge of at least two of: PERL, KSH, SQL
Working knowledge of SQL databases (Sybase, DB2)
Working with standard tools such as Autosys, MQ
Problem solving skills and the ability to multi-task
Good interpersonal and communication skills / Strong verbal & written skills required to interact with global teams and internal Morgan Stanley clients
Highly motivated, analytical thinking individual

Dir Rets Applications Support Resume Examples & Samples

1) Lead the processing of service requests and support of change processes
2) Lead the infrastructure support of release engineering and application deployment
3) Lead and manage the incident and problem management, asset management and infrastructure planning
4) Design and lead the engineering validation and implementation of all Classic middleware technologies
5) Lead the infrastructure lifecycle management and project support
6) Complete all administration of processes and policies and administrative management of support tools
7) Support of Windows, Unix, Linux zOS and similar IT platforms
8) Provide leadership to the application support and release team, including contractors and Manila employees
9) Collaborate with RETS customers, understand the business and customer requirements to support the infrastructure services and middleware solutions. Continue to bring in technology improvements and initiatives to meet the customer needs
10) Minimize the adverse impact of incidents on the business by understanding the underlying reasons for the incidents and proactively fixing to correct the situation
Masters degree in Computer Science or other related field or equivalent experience required
10+ years of work experience required
5+ years of people management experience preferred
Relevant certifications required (ex. ITIL)
Good verbal and written skills
Ability to show problem solving achievements

Treasury Systems & Applications Support Specialist Resume Examples & Samples

1st-level support and maintenance of various financial systems and processes: Sungard In-House Cash/ZBA activity, CitiDirect, Euroclear, Bloomberg, Sungard, internal servers, triggers and stored procedures, and general user systems environment
Configuring and maintaining Legal Entity Structures in Sungard and Treasury database
Coordinating with Sungard IT support organizations to ensure service level agreements (SLA) are in place to support business solutions and disaster recovery
Acting as Treasury's liaison with Intel IT in regards to servers, network, or firewall issues
Performing a variety of system engineering activities, including enhancement and migration of legacy apps to Win8 platform and leveraging advanced features in SQL Server 2008 and Visual Studio 2010 and later versions
Report writing using Crystal Report, SQL Server Reporting Server, and Sungard tools
Extending Sungard functionality through custom code via Sungard API programming
Developing test cases for various Sungard modules/functionalities and organize into regression test suites; managing execution of test suites to ensure the quality of Sungard applications
Track and maintain internal issue database (Qualitly Center)
Bachelor or Master's degree in Computer Science or a related discipline. At least 2-3 years of experience in systems support/administration or related field. Prior exposure to the financial/investment industry is a plus
Strong analytical and organizational skills, good attention to detail
Strong communication skills with the ability to handle front-line user support requirements and work constructively with a geographically dispersed, international user group
Ability to work with minimal supervision to research, plan, and execute tasks
Flexibility and experience in handling varying responsibilities in a fast paced and dynamic environment
Experience in .Net technologies, Visual Basic, C#, MS Visual Studio, ASP, SQL programming, and change management process
Knowledge of MS SQL Server/MS IIS administration, MS Query, reporting tools such as Crystal Report and SQL Server Reporting Server, Win 8 & Win Server 2008+

Associate Computer Applications Support Resume Examples & Samples

Data manipulation and queries on different types of data bases
Modeling, design and development of BI solutions
Develop Web tools like scorecards, dashboards and Web forms
Find solutions for improvement and optimisation of different applications
Validate results for the processes in place (availability and reliability)
Work closely with Business Analysts in order to maintain the integrity of business rules
Create technical documentation and user guides
D.E.C. in computer science or equivalent experience
Advance programming skills in SQL: MS SQL server
Knowledge of data transformation tools: Microsoft SQL Server Integration Services (SSIS)
Knowledge of BI (Business Intelligence) , data modeling and ETL (Extract Transform Load)
Knowledge of OLAP CUBE (Dimension, Cube, Fact table etc.) and MDX language
Appropriate French and English communication (3-3-3 verbal and written)
Must be an excellent listener, must rapidly understand the client’s needs in order to propose better solutions and therefore answer their needs
Strong sense of details and precision
Team player, dynamic and motivated
Able to accept responsibilities, to rapidly take decisions and respect due dates
Have a critical thinking about analysis and problem solving
Ability to work under pressure in order to meet short due dates
Must be well organised, efficient in planning and managing priorities
Knowledge in operational group process would be an asset
Knowledge of SAS programming and SAS tool Data Integration Studio
Knowledge of Teradata
Knowledge of Oracle
SQL Database management and Oracle
Advance programming skills in VB.NET, ASP.Net
Knowledge of C#

Am-applications Support Analyst Resume Examples & Samples

Executes daily startup procedures
Monitors the workflows within Business Support Center to identify potential breaches and reacts appropriately
Liaise throughout the technology organization to inform through template announcements
Prioritize the critical tickets to be addressed according to the needs of the business users
Serve as an escalation point for business community when they require an urgent response
Gather and organize ticket information about WM application issues coming into Business Support Center from business community giving higher visibility to tickets that repeat
Create the proper business intelligence and metrics to provide information to the Application Development teams. These metrics will also be used by the Business Support Center Manager to provide information to the business community
In addition to higher level metrics, provide the application developers with detailed information of each critical issue being experienced by business users of the WM applications
Drives efficiencies amongst Analysts to improve the team’s support services
Facilitate the transference of knowledge from application development to Business Support Center to ready their support of new application deployment (pre and post launch)
Ensure that the new talent inclusion needs of the Business Support Center are being provided
Promote the technology agenda and be an ambassador for AMIAS and the Technology Franchise
Providing support on the key applications: Client OnBoarding and Workstation
Documenting all inquiries, troubleshooting steps and resolutions in HP Service Manager
Working with the business, technology, and operations to manage competing priorities
Liaising with Technology project managers/business analysts on assigned topics to understand technology, conduct knowledge transfer sessions, and ensure team knowledge is current
Creating/updating knowledge documents and reviewing with team during formal knowledge sharing sessions
Ad-hoc management reporting as required
Requirements/Objectives
Take ownership of your own development and drive excellence in your area of expertise
Promote the technology agenda and be an ambassador for AMIAS and the Technology Franchise. Engage with our business partners and enhance your network
Undergraduate degree preferred; concentration in Finance or Business Management a plus
2 - 3 years of financial industry experience
Intermediate-to-advanced knowledge of Word, Excel, PowerPoint and web-based technologies
Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
Demonstrated ability to establish and maintain effective customer and peer relationships
Ability to apply business knowledge to new situations
Strong capacity for operating under pressure in a flexible, dynamic environment where creative and strategic thinking is required
Must be willing and able to work weekends as required
Must be willing and able to work flexible shifts

O&t-applications Support Senior Technical Specialist Resume Examples & Samples

Experience in managing a production support team over 10 is required
Must have managed production support for multiple business critical applications
Strong knowledge in AML & ACTMIZE
Strong knowledge on production support operating models and role
Strong on J2EE, application server, infrastructure and project management
Strong decision-making and problem solving skills
Proven influencing and negotiation skills
Strong technical abilities and problems solving/analytical skills Ability to deal with internal & external clients
Continuously keep the Knowledge Share repository up to date
Publish Monthly Production issue trends report
Associate’s degree / college diploma

VP Applications Support Resume Examples & Samples

Strategic Planning: Works directly with technology executives to develop an annual and on-going strategy and a strategic roadmap. This roadmap should include TW EIS initiatives and WBTS initiatives that affect the enterprise of applications and servers. Key initiatives should include: server upgrades, server migrations, server and application retirement, data center migrations, new projects/applications, new servers
Acquisition Projects. Create assessment for the studio/company being acquired. This should include inventory of applications, data, infrastructure, locations, and technical support partners. Work with relevant TW EIS and WB Technology groups to develop plan for applications strategy, security, server / application move, system retirement, and data retention strategy
On-going:Work with the various technology executives to help facilitate and manage projects on the roadmap that have hardware and infrastructure impact. Lead efforts on enterprise impacted applications like Office 365, Exchange Migrations, or similar type of initiatives. Act as the Single Point of Contact for all technology groups
Maintenance: As part of an on-going strategic effort, this position will actively monitor and evaluate the entire portfolio of applications to insure that all systems have the appropriate sized infrastructure and servers. This “Right Sizing” activity should also be aligned with incoming projects and strategic roadmap

Lead Applications Support Analyst Resume Examples & Samples

Responsible for the configuration, maintenance, monitoring and troubleshooting of the Enterprise Content Management environments and applications (can include FileNet, Kofax, IBML, PPM, SharePoint or other applications)
Provide server infrastructure and architecture expertise for workflow/imaging projects
Plan and execute workflow/imaging infrastructure projects of high complexity
Troubleshoot and resolve incidents/problems within the workflow/imaging environments
Act as a liaison with application and infrastructure teams to define requirements, build out environments, deploy/configure workflow/imaging applications, and resolve problems
Resolve support cases from the Help Desk, Line Of Business IT teams, and business stakeholders
Off-hours support for planned changes and participation in an on-call rotation are required
Excellent verbal and written communication and interpersonal skills
Experience with FileNet P8, FileNet Image Services, Kofax, IBML a plus

Applications Support Risk & Finance Tech Resume Examples & Samples

Minimum of 7-10 years of experience overall, with at least 2+ years of experience working in an applications production support/application development environment
Oracle DB - Functional knowledge of SQL; Practical implementation experience of schemas and stored procedures
Should be familiar with release management best practices and adherence to security policies
IT process design & implementation skills and experience
Ensures monitoring alerts and system events are assessed, prioritized, and managed
Manages client impacting incidents including business impact assessment, technical resolutions, engagement, and
Collaborates with technology and business partners to continuously identify proactive monitoring and health check
Monitoring & Alerts — developing monitoring at the infrastructure, application and/or database level
Experience working in a web-based distributed client server environment, including strong understanding of typical 3 tier architecture and infrastructure setups
Ability to drive the work effort to resolution, to include sticking with the problem and coordinating the efforts of others to achieve the desired end-result
Ability and desire to take ownership of issues and the position
Ability to adapt to a fast-paced and frequently changing environment

Applications Support Specialis Resume Examples & Samples

Review, research, process and respond to requests submitted via TechExcel in a timely manner
Have a working knowledge of DSC Policies and Procedures
Provide assistance and problem solving for policy and system related questions
Complete assigned Tasks/Projects on a Daily, Weekly, Monthly and Quarterly basis
Knowledge of DSC computer systems and applications
Good organizational, written, clerical and verbal communication skills
Familiarity with concepts, procedures and processes used in automotive and financial services industries

Applications Support Analyst Risk & Finance Technology Resume Examples & Samples

Candidate will be responsible for production support, which will include job scheduling and monitoring, maintenance of the "run" book, service level agreement monitoring and maintenance, problem resolution, issue escalation and general maintenance of the production processes
Disaster Recovery testing and maintenance of the plan and scripts
Testing, debugging, documenting, implementing small enhancements
Experience with structured analysis and design, design specification, test plans document and run books
Total experience should be 3-5 years in software Industry
1+ years of production support experience
2+ years of experience with enterprise class scheduling software. Control-M preferred
2+ years experience on a UNIX platform, Oracle database and SQL
2+ years of Application Development work experience with enterprise ETL tool. Ab Initio preferred
Knowledge of version and version control practices and procedures
Financial data warehousing experience is a strong plus
The ideal candidate should have creativity, innovation and the ability to work in a fast-paced environment
Willingness to work in shifts
Excellent problem solving and team building skills a must
Aptitude for documentation and providing training
Good at planning the given set of tasks and report status periodically in a formal way

Cib-applications Support Analyst Resume Examples & Samples

Bachelor's degree from an accredited college/university and/or minimum of 6 years of experience with Unix/Oracle based applications
Build out strong relationships with production support teams, application development teams, and core infrastructure services
Support deployment activities into lower and production environment
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to the release teams
Participate in permit to operate reviews on the applications to ensure application releases meet support criteria before being deployed into the production environment
Look to proactively develop operates knowledge and skills by sharing experiences and attending relevant training

Applications Support Analyst Associate Resume Examples & Samples

Develop strong technical expertise in Equities technology and applications
Perform monitoring and alerting for Equities applications and supporting infrastructure
Support deployment activities into production environment
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
Conduct regular peer reviews with development teams to review production incidents/crisis events and define/track remediation actions to close
Participate in permit to operate reviews on Equities aligned applications to ensure application releases meet support criteria before being deployed into the production environment
Participate in support Rota to ensure adequate business support coverage 7:00am- 4:00pm

Rohq Esc Applications Support Analyst Resume Examples & Samples

Manage end-to-end the SDA (Solution Deployment Approach) lifecycle of assigned module: - Due diligence, Preparation, UAT, Go-Live
Collect and analyze business requirements using interviews, requirements workshops, gaps analysis, surveys, use cases, scenarios, workflow analysis, etc. to clarify business unit objective
Critically evaluate information gathered from multiple sources, reconcile conflicting information when necessary, able to decompose high-level information into details at the same time, abstract up from low-level information to a general understanding, and is able to distinguish user requests from the underlying true needs
Perform test and validation to ensure that any system-related solution provided by Technology works and operations related solution is doable and realistic; will be tasked to work closely with production operations to learn the scenarios and support testing activities
Educate and transfer knowledge of assigned module to all team members as well as learn the other modules in P2P
Excellent English written and verbal communication; knowledge of foreign language is an advantage
High strategic leadership abilities, analytical, and mentoring skills
Person is expected to deal with all levels of the organization and should therefore be assertive and able to speak with a degree of authority as the project/module lead
Effective time management, documentation and organizational skills
Excellent problem solving skills, is able to grasp complex issues and explore/research/provide solutions
Willing to work the hours as required by the project and on weekends for project specific requirements (check-out) and is flexible in terms of shift schedule

Applications Support Analyst Associate Resume Examples & Samples

6+ years of relevant technical experience required
Build an understanding of the end to end transaction flows and interfaces of the applications
Proactively identify and communicate issues leveraging standard monitoring and alerting tools, and work to resolve issues liaising with internal and external partners
Perform day-to-day lower environment (DEV/QA/UAT/Perf) support to maximize system availability and correct operation, diagnose issues, and resolve them
Perform monitoring and alerting for the applications and supporting infrastructure
Conduct regular peer reviews with development teams to review production/lower environment incidents/crisis events and define/track remediation actions to close

Intern Applications Support Analyst Resume Examples & Samples

Skills in applications like Oracle (EBS, RDBMS), SAP, Java, SQL, Varicent, Model N, ServiceNow
Familiarity with relational database management concepts in Oracle or SAP
Familiarity with programming concepts in Java, Javascript, PL-SQL
Familiarity in the implementation and support of any ERP application
Business process knowledge and concepts, so when you interact with a Customers/Partner teams, you are able to speak their business/functional language, and win their confidence quickly
High flexibility so you remain agile in a fast changing business and organizational environment
Strong team player who can leverage strengths of team members. You will be engaged in collaboration with peers within/across the global teams
Good understanding of Incident, change and problem management
Knowledge on tools like Kintana, PPM, SFDC, ticketing systems
Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools / utilities etc

Applications Support Analyst Associate Resume Examples & Samples

Interface daily with the third party vendor to resolve issues relating to the Hp Supervisor tool
Conduct both routine and special inquiries as requested by Compliance in all regions
Provide thought leadership to Compliance in how to better utilize the supervisory/surveillance tools deployed

Gid-applications Support Analyst Resume Examples & Samples

Managing high volumes of user tickets and being able to prioritize multiple issues effectively
There may be an element of shift work providing shift cover from Monday to Friday. The nature of the business means there can be times throughout the year when weekend work is required
Experience of the following technologies: JIRA, Confluence, Nexus, Subversion, GIT, Stash, Clearcase
Experience of Service Monitoring / Nagios

Applications Support Analyst Associate Resume Examples & Samples

Interacts with peer groups, as needed in delivering the objectives for the production operations unit assigned
Participates in post incident reviews for client impacting incidents
Works with Change Management/ Release Managers on the evaluation of change events
Manages technical bridges and/or business bridges, as required, as well as uses knowledge of support organizations to minimize MTTR (Mean Time to Recover)
Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
Drives development and adherence with Service Level Agreements (SLAs) for the unit
Must have full life-cycle experience in large, global multi-tiered systems, preferably in the financial industry and with core cash management systems
Experience working in a relational database environment (e.g. SYBASE, ORACLE, DB2)
Oracle
Unix (commands, scripting )
MQ series ,NDM , Geneos, Keynotes would be a plus
A strong application support background with client facing internet and back office applications
Understanding of the design and implementation of proactive monitoring and health checks
Experience supporting applications using the following technologies: Wintel, Linux, Sun OS, Apache, Sterling Commerce Connect, FTP, SFTP,
Ability to influence and lead technical conversations with varied IT support groups
IT process design & implementation skills and experience
Excellent prioritization, organizational and time management skills
Consulting - Advanced
Customer/Client Needs management - Advanced
Industry Acumen - Proficient
Influence/Persuasion - Advanced

Associate Computer Applications Support Resume Examples & Samples

Responsible to work with lead programmer on system development and programming to meet work schedule and deadlines while maintaining support and maintenance of existing tools
Responsible to run independent projects to enhance or develop new tools to fill business needs
Provide support to end users of IT Applications and internal tools/reports
Answer calls from users, log trouble and provide resolution
Responsible to create user ID profiles and perform table maintenance
Provide training, coaching and information to customers including internal team members
Be a Subject Matter Expert on various projects, work sessions, meetings, conference calls etc
Develop new programs/tools and make improvements to existing
Responsible for acting as an intermediary between users and vendors/partners
Responsible to: know the tools/systems and how they interact and relate to the business, provide customized support, develop process and tool improvements, deploy new products and processes and manage the data inputs and outputs
Knowledge of Routing and Switching Technologies
Experience to Cisco CLI
Have experience on various series of router, Cisco and Juniper platforms, and switch boxes
Have thorough knowledge on C, C++, PHP, CSS, HTML and Java programming
Experience in designing software and web applications
Knowledge of SQL Databases
Experience with Dreamweaver, Photoshop and Eclipse
Knowledge of: SQL, Javascript, ASP Classic & ASP.NET (preferably in C#) .NET Framework 3. 5 / 4.0, VBA, CSS and HTML programming languages
Knowledge of MS- Office computer applications Ms Word, Ms Excell, Ms PowerPoint and Windows Server 2003 R2 / 2008 R2
Knowledge of routing and switching to support and design IPVPN tools
Ability to independently plan and prioritize activities
Ability to coordinate and negotiate activities with various groups and vendors
Ability to communicate effectively within own group, with managers and other groups, (including external vendors/partners)
Ability in solving system problems of different natures related to database and applications
Ability in developing and explaining operating procedures to group members
Excellent interpersonal skills, strong customer orientation and ability to work efficiently with all team members as well as autonomously
Strong problem solving abilities including initiative to address issues in a proactive manner
Ability to drive progress and improvement by identifying problems or areas of opportunity and creating system solutions
Independently and proactively identify opportunities, solicit information and feedback, develop innovative solutions, communicate and roll out process/tool changes
Provide support to team members and user community
Work with internal/external team members to gather requirements, fully understand needs and develop best possible solution
Bachelor of technology in Telecommunication or equivalent work experience
Advance diploma in Networking and Computer systems or equivalent work experience
Intermediate to expert knowledge of MS Excel (creating spreadsheets, formulas, conditional formatting & statistics, pivot tables, internal tools, macro creation)

Associate TN Applications Support Resume Examples & Samples

Impeccable customer service, telephone manner and email etiquette
Excellent written and verbal communication. Ability to communicate clearly and concisely particularly to respond emails and resolve customer problems
Proficient in using computer software products and working knowledge of Internet
Ability to identify, analyze and make decisions to solve problems
Experience in technical support will be considered a plus
Working knowledge of a GDS, Airline or Hotel systems will be considered a plus
Flexibility in working hours to adapt to a 24/5 environment

Applications Support Analyst Lead Resume Examples & Samples

Understanding the Cash Equities business flow and providing expert application consultation and support to the Front Office and Middle Office
Rapid application development to automate manual processes and support adhoc reporting and queries from Front and Middle Office
Bilingual Japanese Speaker(preferred)
Good Unix and Sybase SQL skills
Good analytical skills
Positive Perception and Feedback from the business
Independent worker
Sybase Oracle Timesten SQL
Working in a technical environment using Unix and Sybase SQL skills

Applications Support Assistant Resume Examples & Samples

Collaborate with all direct mail participants including development staff, vendor representatives and IT consultants
Provide data extract to vendors for data analysis and modeling
Verify and process returned files to update the database records
Maintain and create stored procedures to enforce data integrity
Provide support for users' reporting needs
Bachelor's degree or equivalent
2 years of programming experience in SQL server environment
Proficient in T-SQL, stored procedures, SSIS and Crystal Report 2008 or above
Detail-oriented and able to provide consistent and accurate output
Knowledge of SSRS and Tableau

Direct Hire Applications Support Specialist Resume Examples & Samples

Provide software applications support to all end users in the organization
Troubleshooting applications and software for all internal customers
Assist with the design, improvement and implementation of software applications courseware
Field incoming help requests via telephone and
E-mail in a courteous and timely manner
Excellent customer service skills, initiative and flexibility in prioritizing a high volume of help desk requests
At least five years of progressively responsible technology experience in a law firm or related setting
In-depth knowledge of the following enterprise and desktop applications: Microsoft Office 2013; Workshare Compare; Adobe Professional; Autonomy Work Site/FileSite/IRM; Forms Work-Flow/US Court Forms;pdfDocs; IntappTime; Accuroute; Lexis Nexis; Case-Map; Text-Map; Time-Map ;Live Note
English fluency to demonstrate superior written, oral and presentation communication skills
Bachelor’s degree in computer science/information systems and Certification in Microsoft Office 2007 or 2010 preferred

Associate Applications Support Analyst Resume Examples & Samples

Working closely with the Citi Technology Infrastructure and Business-side technical staff & managers, to provide technical assistance for Predictive Analytics and Dashboard creation and maintenance
Provide support for and be an SME in CI Topology, Health and Key Performance Indicator configuration across all environments in Predictive Analytics
Provide support for Metric Connector configuration, maintenance and support via Java & Jython programing languages. Indicators setup and tracking
Assist with the analysis of monitoring data to improve the accuracy of Predictive Analytical alerts, via Service Health Analyzer and CI Topology configurations
Provide training and adoption to Citi Technology Infrastructure and Business-side technical staff & managers. Be an Interface SME and contact point for any customer issues
The ability to work through problems in a methodical approach whilst under pressure and have a proven track record for delivering
Ability to formalize reports, charts, action plans, presentations & produce minutes from technical meetings
Confident and flexible with a can-do attitude
Ability to time manage and multi task
Utilize and or create tools and processes to support and automate tasks in the environment
Bachelor’s (Technical) Degree or 3 years’ Technical experience required; advanced degree or 5 years’ Technical experience preferred
Some demonstrable Java or other programming language training/experience required. Certification in Java preferred

Intermediate Applications Support Analyst Resume Examples & Samples

Define & Drive Stability initiatives in OTC Product Processing platform to reduce the outages that impacts business, batch failure reductions, SLA adherence, governance of success rate & KPI Management
Support all aspects of Product Processor features like Trade Capture, Settlement, Payments, and regulatory reporting
Application monitoring as well as the underlying infrastructure and identify & lose the monitoring gaps
Perform post-release testing after application releases and infrastructure updates
2-4 years experience with LINUX
2-4 years of exerience in Shell scripting
2-4 years’ experience with SQL
In-depth knowledge in Sybase 12.5 and 15
Perl, script, or Java language
Basic understanding of PCs & networking

Production Applications Support Analyst Resume Examples & Samples

Provide Level 2 support to internal business users
Work closely with business in managing day to day issues, resolve user queries
Juggle an array of tasks while demonstrating strong organization
Provide off hours support as needed for maintenance
Maintain system documentation and provide production metrics reporting
Three to five years of Java/J2EE, web services, XML, HTML and SQL
Experience with Incident management processes
3+ years of experience with Oracle and UNIX
Comfortable operating in a high pressure environment while managing incidents across a global business
Strong focus on delivery

Rft-applications Support Analyst Resume Examples & Samples

Design work (Design means a tailored design in order to meet a specific client request) or
Ability to work well in a team-oriented, agile environment
Technical skills in one or more of the following

Applications Support Analysis Resume Examples & Samples

Knowledge of fundamental credit and market mitigation techniques, and practices
Must have strong interest in client interaction and possess outstanding verbal and written communication skills
Analysts must be able to work well under pressure on teams in a demanding environment
Applicant should have a good working knowledge of customer support principles
Technical proficiency in order to facilitate investigations between the business, various levels of support and application development teams
UNIX - Solaris - working knowledge of Solaris and basic administration skills
Database - Oracle/Sybase - Good understanding of the infrastructure and basic tuning/troubleshooting skills
3- 5 years experience with Application Support
2 – 3 years experience in UNIX commands
Excellent analytical skills. Ability to manage multiple tasks effectively with strong analytical and problem solving skills demonstrated by previous work experiences
A background in marketing operation, data analysis in banking or financial institution environment is a plus
SAS application knowledge a plus

Applications Support Director Resume Examples & Samples

Manage the staff, operations, projects, and capability improvement for the entire service lifecycle, including the key functions of
10+ years of experience managing IT operations, software development, and projects
7+ years of experience in IT operations/Infrastructure support
7+ years of experience in formal incident and problem management
Advanced knowledge of ITIL processes
Experience managing operations capability projects

Unix PL / SQL-applications Support Resume Examples & Samples

Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around
Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
Implement continuous process improvement, including but not limited to , policy, procedures, and production monitoring
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
Promote a collaborative Team environment that fosters creativity, innovation and high performance
3+ years of experience in Operations/Production support
Experience in data analysis, PLSQL, and T-SQL
Experience in UNIX/Linux environment
Experience in UNIX shell, Perl scripting
Experience working with MQ/UM
Experience working with various messaging protocols used in financial services like SWIFT, FIX etc... is a big plus
Experience working with scheduling tools like Autosys/Control-M is a plus
Strong technical knowledge, SDLC, and software development background is a plus
Experience working in financial services industry is a plus
Must be very detailed oriented and very organized
“Can do” attitude, which can identify problems, take ownership, and provide solutions

Intermediate Applications Support Analyst Resume Examples & Samples

Day to day technical support of the Simpliciti Risk application globally, trade floor system expertise and critical business function support
Provide analytical and technical expertise within the team, to develop colleagues and business
Ensure that incident, problem, knowledge, change management and request fulfilments on behalf of customers are carried to the best levels possible
Liaise with multiple technology teams (support/development/platform) to ensure levels of service are maintained, and issues are resolved or escalated appropriately
Project based work in areas such as continuity of business testing and release co-ordination
Understand and troubleshoot complex business and financial products & queries
Outage management and stakeholder management
2-3 years experience with Linux
2-3 years experience with SQL
Programming Languages not required, but an added advantage

Rohq-esc-applications Support Analyst Resume Examples & Samples

Manage end-to-end the SDA (Solution Deployment Approach) lifecycle of assigned module: Due diligence, Preparation, UAT, Go-Live
Perform test and validation to ensure that any system-related solution provided by technology works and operations related solution is doable and realistic
Will be tasked to work closely with production operations to learn the scenarios and support testing activities
Be the liaison between the business units (operations) and the technology teams
Educate and transfer knowledge of assigned module to all team members as well as learn the other modules in Procure to Pay (P2P)
Excellent English written and verbal communication
Knowledge of foreign language is an advantage
Able to grasp complex issues and explore/research/provide solutions
Strong interpersonal and stakeholder management skills
Experience in processes such as Accounts Payable, Fixed Assets, Procurement, General Ledger Maintenance, GL Operations, and Reconciliation is preferred but not required

Intermediate Applications Support Analyst Resume Examples & Samples

Run Ad-Hoc DB Queries
2-3 years’ experience with Linux
2 -3 years' experience of Shell scripting
Experience with Perl/scripting language and / or Java
Strong knowledge of LINUX based operating systems
Database SQL (ability to create database queries)

Global Applications Support Analyst Resume Examples & Samples

Engagement with business and IT clients in defining requirements
Implementation of those requirements through internally developed applications
Assist Product Managers and helpdesk in troubleshooting issues per standard SLAs while maintaining high customer service quality
Escalate issues and potential risks promptly
Build constructive working relationships with key stakeholders
Prepare documentation for training or presenting to Senior Management
Work with Development and Deployment teams on the implementation of controls and compliance activities. Ensure oversight solution of Controls activities in line with Citi Global policy
Strong knowledge of software development lifecycle
Knowledge of Xml,HTML,SQL languages and technologies
ITIL qualification preferred

Outage Applications Support Analyst Resume Examples & Samples

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation
Exercises discretion and independent judgment with respect to matters of significance
Able to communicate with LOB and upper management
Responsible for the building and executing of communication plans that include all interested and impacted parties related to the event. Presentations of plans to technical and business senior leadership team regularly will be required as part of the communication plan
Holistic assessment of impacts to applications from planned CMA maintenance, release, and MEPC events driven by the CMA business
Partner directly with the development teams and support teams to identify tasks required for gracefully absorbing events that require an outage
Creation and management of plans required for events to be executed by internal/external teams
Identification of improvement / automation opportunities while driving for efficiency methods or releasing code
Management of the playbook execution and indirect management of the resources required for successful deployments/maintenance activities
Ownership of loading and scheduling server patching plans and execution tasks for application suites in CMA
Partnering closely with the execution focused operations teams within CMA to create detailed impact analysis for each outage
Oversight of all impacted applications as a result of planned service interruptions
Oversight of MEPC, Server maintenance, and enterprise release events
Frequent collaboration with Infrastructure teams to clearly identify risks, outages, and development of plans executed by outside teams
Full understanding of end to end impacts to CMA from outside agencies
Development of Master plans for event absorption
Minimum 3 year of application support or related experience
Understanding of Storage Area networking and data center infrastructure
WebLogic / Web sphere understanding
Strong understanding of UNIX, Windows, and Mainframe infrastructures
Experience managing large scale multi-team projects
High level of organizational skills and time management
In depth understanding of CORE, Middleware and CPS environments
Understanding of resiliency requirements / methods
Excellent written skills

Associate Computer Applications Support Resume Examples & Samples

Work with the lead programmer for development and programming of new systems while ensuring the support and maintenance of the existing tools
Conduct independent projects to improve existing tools or develop new ones to meet the company needs
Develop new programs and tools and improve existing ones
Manage the different servers and the security backup programs
Good knowledge of web-related languages (HTML / CSS / Javascript)
Good knowledge of dynamic web language
Good knowledge of object oriented language
Good knowledge of SQL
Ability to manage servers under Windows server (scripts, HTTP, SQL and Security)
NodeJS / Java / MongoDB / ASP / VBscript
Business Intelligence Reporting tool (BIRT) - Eclipse Foundation
SQL server 2008 (SQL, Analysis Services, Linked Server)
Sharepoint 2010
SVN / Redmine

Production Rates Applications Support Analyst Resume Examples & Samples

Provide hands-on production support for critical Applications
Understand the application architecture, data flows and the business knowledge to better support the business
Automate and configure the production (monitoring) setup and tools
Effectively communicate with a large audience that includes internal and external clients, technical and management executives
Have previously worked on market connectivity technologies e.g. ION, FIX; have dealt with external ECNs e.g.Bloomberg, TradeWeb, espeed; and broker venues
Exposure to industry wide market data technologies such as RMDS and connectivity to MarkIT
Experienced working with industry standard monitoring technologies such as ITRS Geneos or Nagios and scheduling systems such as Control M or Autosys
The successful individual will be a recognized self-starter and change enabler who is confident and highly motivated to succeed
Ability to take ownership of a myriad of issues and see them through to resolution
Excellent interpersonal skills, team player, with an ability to remain calm under pressure

Unix PL / SQL-applications Support Resume Examples & Samples

Leading and guiding a team of 8 - 10 support analysts regionally and partner with peers running regional teams
Manage SLAs with internal and external teams as well as 3rd party vendors
Must be very detail oriented and very organized
Must demonstrate the ability to effectively communicate verbally and in writing to the team, management, and the customers
5+ years of experience in Operations/Production support
3+ years of experience in managing regional application support teams
1-3 years experience in data analysis/ SQL
3-5 years experience in UNIX/Linux environment
3-5 years experience in UNIX shell, Perl scripting
Knowledge of XML, SWIFT and FIX protocol is a plus
Experience working in financial services industry supporting mission critical applications is a big plus

Delivery Applications Support Analyst Resume Examples & Samples

You will participate in cross-functional discussions to review the impact of application changes
Work with business and product teams to prioritize and communicate status and progress toward daily and weekly deliverables
Participate in estimating the effort and timelines for delivery
Implement end-to-end setup for clients in the low-latency, high-frequency space including rollout to production, and post-release checks
Maintain UAT and testing environments
Ensure comprehensive integration testing coverage exists by understanding the test scope and approach
Work with Application Development and Business Analyst teams to participate in solution design and ensure testability of functions and application
Present and/or escalate project and technical needs
Ensure quality delivery and stability of production environment
3 – 4 years experience with Financial Information eXchange (FIX) protocol
3 – 4 years Unix skills required
3 – 4 years experience in trading technology required
Experience maintaining test environments
Client on-boarding experience preferred
Applications development or quality assurance testing experience preferred
Release management experience preferred - implementing production releases, running checks, ensuring environment stability etc

Fxlm Applications Support Manager Resume Examples & Samples

Be able to communicate complex technical issues to business users in a language they understand
Be able to lead a small team and mentor junior staff
Show a desire to learn the fundamentals of the supported business area
Possess strong client facing communication skills, in both verbal and written format
Interact with peers and management at all levels
7+ years hands-on experience
Previous experience in the field of Application Support is also preferred
Windows / Linux OS
UNIX Shell/Scripting
Problem Management or Service Desk methodology

SAP BW Applications Support Analyst Resume Examples & Samples

Global Production Support team focus with a scope that includes business Intelligence, data warehouses, and data mart systems and core enterprise applications and mainframe
Ensure that the Operations Team follows standard ITIL processes for Incident, Problem, and Change management including adherence to key Operate SLAs - Incident and Business
Partner and manage relationships with GFO, CSi, GTI and other RFT verticals along with external service provider such as TCS, Accenture, etc. for effective support, solution and delivery of SLAs
Work closely with the GFT Project Development Teams to understand the future releases, impacts to environment, demand and capacity for short and long term planning
Production readiness for code scheduled for deployment (solid release management skill)
Three plus years of experience in support of operational environments that execute on a daily basis (i.e., daily refresh at minimum); with knowledge and / or understanding of ITIL methodology and effective operations governance methods and processes. Exposure to HANA would be a plus
3-5+ years of SAP Business Warehouse Experience
1-3+ years of SharePoint
Preferred - Solid understanding in key aspects of constructing, delivering, and supporting business Intelligence, data warehouses, data marts systems, and core enterprise applications. Basic knowledge of workload automation tools such as Control-M or Autosys

Associate Computer Applications Support Resume Examples & Samples

Create and develop end to end processes to source out and validate data and design new reports required to meet the growing needs for all businesses
Maintain or modify application/servers based on specific user/technical requirements
Analyze, compile and process data from various sources using a variety of tools and. applications at expert level (Microsoft Excel, Microsoft Access, Microsoft SQL Server, Ultra Edit, FTP, Micro strategies and Visual Basic for Applications)
Create and develop communications and status reports outlining delays and changes to reporting
Create and maintain the all district reporting website
Develop Web tools such as online scorecards, dashboards, and web forms
Leading and Maintaining Projects delivery affecting our Business
Work in close relation with all the operations and support teams as well as with partners from outside our organization
MS Word intermediate
MS Powerpoint intermediate
MS Excel intermediate
Knowledge of Database environment
Knowledge of Programming skills in . Net, T-SQL, Java, Pearl, HTML
English, fluent in the language with no significant limitation
French, fluent in the language with no significant limitation
Able to accept responsibilities, to make decisions quickly and to respect the deadlines
Demonstrates flexibility and confidence while dealing simultaneously with numerous, complex issues in a fast paced environment
Proven team player who can work successfully and partner with all BCE departments and all levels of leadership
Knowledge with Dialers (Avaya or SER E2)
Telecom System

Applications Support Group Manager Resume Examples & Samples

Staff will drive the onboarding activities of in-countries into the Regional Production Support model
Staff will lead the drive on establishing and maturing the Shanghai COE center which can be leveraged by global and regional counterparts in Production Support
Staff will provide leadership to improve and align the Production Support Services for the in-country in accordance to global best practices
Staff will lead his team and be accountable to ensure stability, efficiency and effectiveness of support services at L1-L2 scope
Staff is to ensure both regional and global directions are followed, as well as offering tactical and strategic direction for the group
In cases where the production support services are vendor managed, the staff is responsible to manage and ensure the vendor’s service quality, contract and support standard are in order and are conducting their services in accordance to the governance and compliance of Citibank’s policies
Staff will have to perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system uptime; staff is also responsible to meeting all business service levels
Strong process awareness and ability to influence team members in having the discipline to manage incidents, problems and customer escalations
Builds relationships proactively with key stakeholders from multiple work areas and cross borders

Applications Support Resume Examples & Samples

Good understanding of Agile development methodologies, responsible for elucidating and agreeing requirements, building relationships with business users, and taking ownership of deliverables all the way to the production environment
Ability to collaborate with and influence other technology teams to deliver end to end solutions to the business in a constantly changing environment
Experience working with front office users or other control functions and a desire to partner with the business
Incident management experience or the willingness to learn
Business Applications Knowledge - Intermediate/Advanced
IT Risk Management- Basic

Applications Support Group Manager Resume Examples & Samples

The successful candidate would be expected to provide Treasury and Trade Asia Pacific technology Support Management which includes budget ownership/strategic planning for staff and technology/business relationship management/application SLA management, as well as audit responsibilities
Primary focus areas will include promoting stability and quality of support services in line with our regional strategy and technology management policies, as well as day-to-day operation and oversight for the various support groups operating in the region
This role will manage all production technology and resources in Asia including budget, resource, hiring and all aspects of staff management
This role will represent TTS Asia Pacific technology to give final approval for infrastructure changes impacting multiple TTS ASPAC applications
This role will attend and respond to compliance, audit or outsourcing matters related to production support
The role will be based in the Singapore or India
Promote effective knowledge management across a geographically diverse group
Help to define, record and execute application disaster recovery plans and procedures
Collaborate effectively with cross functional stakeholders, sharing information and knowledge effectively business knowledge
Experience in leading staff in a Production Support or Operations group in a global high availability/mission critical environment
Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem Management
Experience in managing budget and scheduling resources
8+ years of experience in the information technology field
5-8 years of working experience in production support and problem solving functions, ideally for IT in banking and financial services in a management capacity
Experience with Unix/Linux and/or Windows server operating environments will be preferred
Proven ability to manage staff on an operational level, across multiple functions and service provisions
Strong team building approach to influence groups towards a common goal or strategy
Enterprise platform knowledge
Ability to effectively communicate and interact with infrastructure and supporting technology groups across a distributed WinTel or Unix/Linux environment to drive problem resolution and service levels
Know when to use technical and non-technical language

Intermediate Applications Support Analyst Resume Examples & Samples

Work closely with first level support, development teams, and the Sec Lending business to determine strategy & priorities and to ensure team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Provide 2nd line technical support, answer queries via phone, e-mail and other communication mediums
Perform appropriate problem solving tasks before passing to another team with previously agreed upon format, logs, etc
2-3 years of experience with Linux
2-3 years of experience with Shell scripting
2-3 years of experience with SQL
Ability to communicate well at all levels
Ability to learn new skills quickly with little supervision

IT Applications Support Analyst Resume Examples & Samples

Resolve support cases and access requests through a central ticketing system
Develop expertise on various applications – including portals, SAP, SaaS, BI, and Integration
Provide input to development team on defects and enhancements to existing technologies
Perform ticket and data analysis to determine root cause of data issues
Engage in project activity for production readiness
Troubleshoot data concerns and reporting issues
Works with business and other IT teams to root cause issues and take preventive steps
Participates in the solutions roadmap and identifies potential improvements for internal systems and processes
Platforms

Manager, Applications Support Resume Examples & Samples

Proactively ensures that project staffing and resource needs are met
Ensures timely resolution of incidents, along with root cause and impact analysis
Identifies opportunities for improving systems and reducing incidents
Produces meaningful metrics to track progress of system health
Provides effective change and release management processes
Manages offshore support team
Has in-depth expertise in own discipline and knowledge of the related disciplines
Requires 4-6 years of prior technical experience
Minimum of 2 years experience in mainframe processing environment
Experience with ITIL practices is a plus
Bachelor’s degree in Computer Science/Information Systems or equivalent combination of education and experience

Applications Support Analyst & Developer Resume Examples & Samples

Researches and analyzes existing systems and program requirements, under periodic supervision
Remains abreast of and researches industry technical trends and new development to maintain current skills and remain current with industry standards
Bachelor's degree in computer science, mathematics or related field preferred
Three or more years of experience in programming or testing

Oracle Applications Support Resume Examples & Samples

Knowledge of Accounting and Business processes (preferably Part Qualified Accountant)
Ability to work well within team
Professional attitude when working with customers
Oracle Applications knowledge (ideal but not required)

Associate Computer Applications Support Resume Examples & Samples

Provide support for PSP, TIAS and NRVS-SI for the Network Planning & Provisioning community (among others) in Quebec and Ontario
Respond to calls and emails from members of the user community
Analyze and ensure database integrity (ex : NDW, PAIRS IA, TARS IA)
Train and coach user community when necessary
Act as subject matter expert for different teams and in the context of projects, sessions and conference calls
Act as intermediate between users and partners
Maintain documentation related to supported applications (user-guides, job-aids etc)
Knowledge of the outside plant
Ability to plan and prioritize
Ability to coordinate and negotiate activities with different groups
Ability to communicate effectively (written / spoken)
Ability to analyze and solve system problems of different nature related to the supported databases and applications
Ability to manage stress and uncertainty effectively
Excellent interpersonal skills, strong customer orientation and ability to work efficiently with all team members and independently as well
Knowledge of MS Office (Word, Excel, Front Page)
Knowledge of network planning and provisioning logic
Knowledge of SQL queries

Associate Computer Applications Support Resume Examples & Samples

Provide support to SAP Subject Matter Experts for Bell and Aliant Provisioning groups and their Finance group for PS, PM, and CO Modules
Answer calls and requests from users, SMEs and Finance. Log trouble requests and provide resolution
Update Tables and validate data integrity
Train and keep SAP Subject Matter Experts updated
Act as Subject Matter Expert on various teams, projects, sessions, meetings, conference calls
Responsible for acting as an intermediary between users and partners
Advanced knowledge of SAP P50 PS & PM Modules
Ability in planning, prioritizing
Ability in coordinating and negotiating activities with various groups
Ability in communicating effectively both verbally and written
Ability in analyzing and solving system problems of different nature related to database and applications
Ability to manage stress and uncertainty efficiently
Strong problem solving abilities including initiave to handle issues in a proactive manner
Knowledge of SAP P50 (CO, AA and MM Modules)
Knowledge of MS Office computer applications (Word, Excel, Powerpoint)

Equity Derivatives Front Office Applications Support Analyst Resume Examples & Samples

Incident management for all incidents affecting EDG
Regular liaison with senior business leaders and desk heads
The successful applicant is most likely to be a high achieving graduate with a solid degree in an appropriately technical subject (e.g. engineering, computing science) and who has experience in dealing with middle office and booking systems
Ability to face off to senior stakeholders and business users and provide concise executive updates to senior management
Highly motivated and driven individual

Market Data Applications Support Analyst Resume Examples & Samples

Support of critical market data platforms
Implement production changes and provide resolution to production issues
Develop tools for ongoing improvement of production support processes, monitoring of market data platforms and stability of the market data infrastructure
Communicate and interact efficiently with lines of business on issues or outages
Liaise with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
Work with vendors to help drive technical strategy and improve service
Operating Systems – LINUX (RedHat) System Administration
Programming Languages – Strong in either Perl or Python (both is a plus)
Network Technologies - IP (TCP/UDP/MCAST), Switch and routing topologies
Strong coordination skills in managing vendors as part of issues or upgrades
Technical trouble shooting experience with proven ability to manage high profile/time critical issues
Previous experience of working in an environment with change management structures and processes plus problem ticketing and resolution system
Self-motivated, customer focused, innovative and analytical
Able to prioritize workflow and work accurately under pressure
Experience of using monitoring/forensic tools (e.g. ITRS Geneos)
Network Technologies – Ethernet and Mellanox/Infiniband Switches
Programming Languages – Shell
Hardware Platforms – Storage Filesystems

Associate Computer Applications Support Resume Examples & Samples

CMS technical advisor for operations workforces (including contractors)
Work with field operations to gather, analyze requirements and design solutions to support business strategies
Document current or new application designs
Analyze, track and resolve issues while providing immediate and effective communication to all stakeholders
Analysis, verification and if required modification of the data from all sources to ensure data integrity
In-depth testing and evaluation of all CMS system enhancements
Level two support of applications and generic software for user community (SAP, Multiviewer, Damage Prevention Reporting Application, LCRT etc.)
Subject matter expert on individual systems to ensure connectivity and access for user community
Produce reports as required on above applications with specific requirements
Create reference guides, help applications and various reports
Assign, administer, and maintain inventory on all CMS permissions and users
Negotiate changes required to CMS System
Maintain trouble logs for all CMS application issues and enhancement opportunities, ensuring originator is kept informed on submission
Provide coaching and training to our user community on all supported application
3-5 years experience in database management
University Degree or College Diploma in business/technology (focus on Telecommunications) and/or equivalent experience
Proven team player with excellent interpersonal, leadership, and communication skills
Self starter with high degree of initiative and energy level
Strength in data manipulation
Ability to multi task and prioritize
Intermediate to advanced working knowledge of
Understanding of Field Operations end to end processes & procedures
Previous analytical / support role experience
Ability to adapt to a complex and ever changing work environment
Strong customer focus / client orientation
High tolerance of time pressures and constant change
Detail oriented, ability to quickly detect problems and find the right solution
Retains knowledge of current computer/systems technologies
Comfortable dealing with all management levels
Working knowledge of Bell systems to help drive key strategic business

Applications Support Director Resume Examples & Samples

Cultivate a high performing, motivated and empowered workforce
Partner and influence across all levels of the organization, including senior business leaders
Redefine skill set required with a focus on technical aptitude and building junior talent
Develop front to back monitoring, including functional health checks
Identify and remediate manual/low value activities and misaligned tasks
Strengthen production owner role, ensuring team challenges the status quo and continually pushes the stability agenda, creating “healthy tension” with partners
Drive automation agenda, including automated code deployments
Drive root cause on all incidents, avoiding repeat occurrences by partnering with application development to resolve gaps
Manage production readiness/permit to operate process, ensuring all changes are properly approved, tested and include relevant backout plans
You will possess a combination of strategic, analytical, senior management and hands on technology skills with a focus on receivables/payables processing
You must have superior organisational management, talent management and relationship building skills with significant experience managing an end to end technology environment at a senior level
College degree in related technical/business areas or equivalent work experience, advance degree a plus
Substantial experience of senior technology management
Experience in developing and implementing organizational strategies
You will need to have proven ability to drive change, influence and lead across business and technology

Reference Data-applications Support Analyst Resume Examples & Samples

To manage and resolve day-to-day production support issues for a number of applications that support Instrument
Reference Data processing throughout the world
Incident and problem management
ConQuest, EPV, ITSM)
To create and update "run book" documentation for the supported applications as required
Exposure to Reference Data Technology in past with knowledge of relevant businesses such as Global Equities,
Corporate Action, fund accounting, clearance or the organizations that use these services
Previous exposure to application support
Experience with ITIL
Tools - Control M, Autosys, Geneos
Excellent proven problem-solving skills
Good interpersonal and customer-facing skills
Flexible, co-operative and resilient
Experience with MQ is preferred

Tech Ops Applications Support Analyst Resume Examples & Samples

Oversee important tasks, including: code promotion, incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery
Identify opportunities for improvement and increased efficiency using department metrics
Propose and integrate new automation functions for Consumer and Commercial Banking (CCB) Production Management Services operations
Understand and follow of all Production Management /Application Support procedures and processes
Managing Operational readiness activities associated with Projects and main releases
Ensure shift handover is seamless for customers
Identify continuous improvement opportunities and lead initiatives/projects across the Card, Merchant and Auto organization to promote quality and efficiency
Participate and/or run team and group meetings
Bachelor of Science degree in a technical field or equivalent
A minimum of 2 years of experience managing in a multicultural department with globally disperse resources and responsibilities
A minimum of 5 years of experience in a development or production/support environment with first-hand experience in incident management and change management
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Technical experience supporting distributed platforms. Demonstrate Multitasking Skills to handle multiple high profile, complex projects and prioritize workload and implement with minimal disruption to end-users
Experience maintaining SharePoint sites
Technology savvy self-starter, adept at moving into new environments, and extrapolate from existing experience to quickly adapt to new technologies
2 - 5 years experience in UNIX operating system functionality. UNIX , Websphere and
2 – 5 years experience in Microsoft Windows server skills
2 – 5 years using Unix scripting such as ksh and Perl
2 – 5 years experience with file transfer software such as Connect: Direct, ST5, Axway, NDM, RJE, WinSCP or FileZilla
Experience working a in a multicultural department with globally disperse resources and responsibilities
Prefer technical experience supporting distributed and/or mainframe platforms
Basic knowledge of networking technology
Weblogic administrative skills a plus

Associate Computer Applications Support Resume Examples & Samples

Responsible to: know the tools/systems and how they interact and relate to the business, provide customized support, develop process and tool improvements, deploy new products and processes and manage the data inputs and output
Diploma in Computer Programming
Have thorough knowledge of: HTML, CSS, Javascript, C# programming languages
Have thorough knowledge of: ASP.NET Framework 3.5 / 4.0
Experience with ASP Classic
Experience with SQL Databases, preferably with MS SQL Server Management Studios
Experience with Windows Server 2003 R2 / 2008 R2
Knowledge of MS- Office computer applications MS Word, MS Excel, MS Access, MS PowerPoint
Experience with any IDE, Microsoft Visual Studios is preferred

Associate Computer Applications Support Resume Examples & Samples

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Develop Web tools like scorecards, dashboards, Web forms and management systems
Create interface between multiple web application
Find solutions for improvement and optimisation
Validate results (availability and reliability)
Development documentation and inform project leaders of the project’s progress
Work closely with Business Analysts and Process Team in order to maintain the integrity of business rules
Create technical documentation on coding or user guides
Assist forecasters in delivering forecasts on time
D.E.C. in computer science or equivalent work experience
Advance programming skills in: MS SQL server, C# or VB.NET, ASP.Net, Java
Working ability to carry out normal business in English and French (reading, writing, spoken)
Have a critical thinking about analysis and problem resolution
Must be well organized, efficient in planning and managing priorities
Knowledge of BI (Business Intelligence) , ETL (Extract Transform Load)
Knowledge of SAS programming and SAS tools
Knowledge of OLAP CUBE (Dimension, Cube, Fact table etc.)
AJAX, Javascript, Jquery

Intermediate Applications Support Analyst Resume Examples & Samples

Work closely with the development, QA and business support teams, and the HighTouch business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums
This group provides the detailed knowledge of the applications and the upstream and downstream dependencies. For example, they should be able to understand the application processes, database schema as an expert, but would not typically being be expected to read and understand the application code
When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved
Effectively communicate issues and status updates with business support, regional colleagues, and development teams
Liaise with business support teams and application development groups
3 to 5 years of production support experience in the financial/capital market industry
2 to 3 years of experience with shell scripting, Perl and Python
Understanding of problem/outage management methodologies and tools
Understanding of network infrastructure, ability to identify common failures
Knowledge of Equity and Equities Derivatives will be an asset
Some knowledge of Java, C/C++ programming language is an asset
Knowledge/ working experience of ITRS Active Console, Autosys

Mortgage Applications Support Analyst Resume Examples & Samples

Process daily Mass Transactions
Coordinate edit report review/signoff with line of business as part of UAT validation
Complete formal ITSM change tracking
Coordinate prod validation approval & signoff
Perform quarterly user authorization certifications
Perform SME support on key Business and project related initiatives
Bachelor's degree in Computer Science or related technical or business area
Minimum 2+ years of applications production support/application development work experience
24/7 Customer Support and Service Delivery Model
Application Support
Business Applications Knowledge preferably BKFS related vendor applications (MSP Passport, Mass Tran process)
IT Risk Management
Operations Systems and Data Sources Knowledge
Self confident, self directed, and ability to work with various levels of staff and management
Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
Skilled in problem solving and analytical reasoning
Ability to work well in a team-oriented, agile environment
Strong analytical skills and an eagerness to learn new technologies

Technical Applications Support Resume Examples & Samples

Handle client technical support issues, questions of both technical and clinical nature, and triage the issues with minimal supervision to determine the true nature of the issue or question and provide solutions or answers in a timely manner. This often involves navigating the source code base and reading C++ or JavaScript code to identify the precise location of defects to assist the engineering staff
Document defects or potential for enhancement of the Insight products and direct appropriate requests to the Engineering team via the product owner
Provide clinical and technical consultation to all staff as requested with a focus of working with Engineering on all levels
Become a subject matter expert in all third party clinical data sources (FDB, RxNorm, Multum, etc)
Review and provide feedback on documentation such as release notes, data dictionary, installation instructions
Provide installation support remotely or onsite as needed for new releases, new installations, patches
Support and maintain Transcend Insight hosted systems
Other project work as requested
Become a subject matter expert on both internal and external clinical data sources, Gap in Care/HEDIS/HCC grammar and rules, and how Transcend Insights implements them, and Insight patient database structure, format, content, and troubleshooting
Demonstrated strong troubleshooting and analytic skills
Ability to work collaborative with cross functional teams (Development, QA, PM, and Data Solution)
Read C++ code
Understand XML
Understanding of medical terminology and billing codes
Knowledge of FDB data structures a “nice-to-have”

Unix SQL-applications Support Analyst Resume Examples & Samples

Will be working as a trend analyzer and proactively addresses the issues and keeps the documentation available for the team to address similar issues in the futures
Will act as a technology SME for the team on various integration points of the suite of products and will show cross technology expertise in analyzing and addressing the issues
Should be able to work independently and be able to lead people on technology areas with no people management
Should have demonstrated experience of ability to handle multiple incidents or projects simultaneously
Ability to drive multiple initiatives in production space independently and leading the team simultaneously where needed
Work to manage and maintain Retail server frames deployment, partitioning, and capacity
Work with application partners and architects, and participating in the design and documentation of the infrastructure and systems, building out the end-state solution, and working with production support teams to ensure a smooth transition into production
Post-production, serve as a knowledge expert for issues that arise with the designed/implemented solutions. Provide technical decisions and direction when working with project managers, application developers, and business partners
Act as an advocate for the customer's technical needs while ensuring compliance and adherence to all applicable processes, procedures, and standards and recommend solutions and alternatives in situations where they view efficiencies are not being obtained
Work on include large-scale cross-function application environments, smaller simple application servers, systems re-engineering/re-design, and system/site moves
As required, work weekends and/or off-hours to meet project/workload demands and occasional production on-call duties
5+ years hands-on experience implementing Windows 2003/2008/R2, experience implementing Red Hat Linux servers (5.x), together with experience on AIX in a large enterprise environment
5+ years hands-on experience in Java technology
5+ years experience designing highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
Good understanding of storage technologies like SAN and NAS and ability to understand infrastructure layers around them
Strong Experience on monitoring tools like Site Scope, Tivoli or Nagios
Strong Experience in infrastructure hardware of various OS platforms
Working knowledge with SQL Server 2008/2008R2
Experience planning /configuring and deploying Group Policy in a complex desktop and server environment
Experience with determining correct solution sizing/scaling based on business requirements
Solid experience with clustering, load balancing and high availability solutions
Thorough understanding of web and FTP services
Experience implementing WebSphere or WebLogic solutions strongly desired but not required
Thorough understanding of storage related technologies from a server perspective; working with provisioned SAN, external/remote storage media, etc
Knowledge of server to network interfaces, TCP/IP protocols, TCP/IP routing, IP switching, DNS and DHCP
Experience supporting various directory services including Active Directory
Strong documentation skills with experience designing system design diagrams, application flow diagrams, and other related technical documentation
Leadership abilities: ability to drive discussions with client, provides leadership for in-house internal partners, and explains complex issues to AD partners and senior management
Understanding of and experience with change management concepts, processes, and tools
Ability to train and mentor more junior technical staff
Experience working in a "hands-off" environment driven with controls/process in place
Strong communication skills (verbal and written) with the ability to communicate complex issues to technical and non-technical audiences that include peers, partners, AD partners, senior management, and customers
Attention to detail and the ability to multitask
Must be able to remain focused on critical deliverables while remaining aware of simultaneous communications and issues
Professional customer-focused attitude at all times, even during situations of disagreement

Unix SQL-applications Support Analyst Resume Examples & Samples

Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required
Perform daily health checks of the applications, scripts, and infrastructure supporting these tools
Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Monitoring and Resolving Peregrine tickets
Lead Technical Projects for new on-boarding of automation or data manipulation
Testing and Deploying new code updates and patches using firm and departing Change Control practices
Developing scripts to automate repeatable manual tasks
Troubleshoot and resolve system or provisioning issues
Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems
Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
Work with Engineering on new code releases and defects
Test, modify, and implement application codes; make standard modifications to existing software applications and modules in accordance with high-level specifications, application support and industry standards
**This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****
Five+ years of strong experiencing in AIX/LINUX and Windows (2003/2008)
Experience with relational databases such as Oracle and Sybase
One to Two years of strong experience in Control-M and/or Autosys
Knowledge in documenting procedure according to company standard
Excellent influence, negotiation and presentation skills
Should be able to provide 24/7 on-call production support
The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff. The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions. The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position

Branch Technology Applications Support Analyst Resume Examples & Samples

Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs
Perform daily health checks of the applications, scripts, and infrastructure supporting these tools
Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional
Monitoring and Resolving Peregrine tickets
Testing and Deploying new code updates and patches using firm and departing Change Control practices
Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
Technical expertise on multiple platforms is required
Participate in Disaster Recovery events and Major Event Changes
**This position is part of a 24x7x365 organization, it involves on call rotation covering the full week.****
College degree and specialized training or equivalent work experience
Minimum of 3-5 years experience in an applications support, operations, or applications development role
Experience working in a multi-vendor environment with high levels of vendor interaction preferred
Experience with Mainframe technologies preferred

Sourcing Applications Support Manager Resume Examples & Samples

Define and implement the Sourcing Applications Support framework and strategy
Define and recommend standards, methodologies and techniques around sourcing software business support and support quality assurance
Establish policies and procedures and implements best practices
Interpret internal business issues and recommend innovative solutions or best practices to solve the most complex or non-standard problems
Apply compliance requirements within scope of responsibility, provide documentation as necessary, and participate in compliance activities as required
Responsible for ensuring that the business support services are delivered as expected to stakeholders and users
Coordinates the Business Support teams
Drive relation and be the interface to Business Excellence and other relevant stakeholders within the sourcing community as well externally

Analyst, Applications Support Resume Examples & Samples

Act as the 2nd level support for users
Investigate, analyze and make the necessary corrections to solve problems (corrections to the data)
Assess the urgency of the request, analyze needs and identify implications, issues and impacts
Provide and propose practical solutions that meet the needs of users
Provide required functional patches (data modifications and tests)
Validate necessary specifications from business analysts, architects, application owners and have them approved the corrections
Adjust functional files, screens and test cases as needed
Participate in functional testing
Participate in the implementation and post-implementation
Write procedures to allow the team to be effective in incorrect situations that are repetitive and identify a long-term solution to these recurring problems
Ensure the quality of applications and documentation by following the norms and standards development and methodology in place
Willingness to look into the existing code to find the causes and solutions to problems
If necessary, can play the role of solution designer (Java, RPG ...) for small developments

Unix / MQ Applications Support Analyst Resume Examples & Samples

Monitor infrastructure, servers, databases, distributed batch jobs
Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions
Support Production Releases and High Availability events
5+ years of Application Development work experience throughout the entire project lifecycle
5+ years Application Production Support
Should be able to provide 24/7 on-call support
Proven experience in incident/problem management
Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
Understanding of the Java/J2EE technology stack and web technologies
Experience with Unix/Linux, JDBC
Experience with relational databases such as DB2
Knowledge of queue technologies, such as MQ/JMS
Strong XML technology experience (XSD, XPath, XQuery, XSLT, etc.)
Excellent communication skills, both verbal and written, with the ability to lead/manage large conference calls. Comfortable providing clear problem descriptions and guidance to business users in a time critical environment
Ability to be proactive with a strong bias for action, naturally inquisitive, and bias for continuous improvement of practices / process
Excellent influence, negotiation and presentation skills
Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations
Experience with Incident Management methodologies, systems and tools
Outstanding interpersonal skills and ability to establish strong relationships with all levels of management
Solid understanding of the major functionality bundled into a release, both from a technology and business point of view
Strong knowledge of relevant applications and development life cycles
Experience working with geographically distributed and culturally diverse work-groups
Strong desire to learn new technology
Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously
Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint
Banking and/or financial services industry experiences a plus
The ability to work on-call nights/weekends as needed

Applications Support Director Resume Examples & Samples

Change organizational culture to be pro active versus reactive
Ensure application portfolio adheres to all hygiene requirements
Owns ongoing production stability and recovery
Develop effective partnership with senior management and stakeholders
Meet all disaster recovery, sustained resiliency and recovery time objectives
Proactively address firmwide cyber initiatives
Serve a subject matter expert for the receivables/payables portfolio
Minimum 10-15 years of senior technology management experience
Experience developing and implementing organizational strategies
Hands on technical manager, who can drive change, influence and lead across business and technology
Possesses high level of energy and endurance
Rigorously holds oneself and others accountable for achieving individual and organizational performance objectives
Senior management experience in application development and/or production management, preferably in payable and/or receivable processing
Ability to attract and develop top talent
Demonstrate critical analytical thinking
Constantly challenges status quo and complacency
Experience in leading diverse global teams across multiple time zones
Strong knowledge managing distributed and/or mainframe technology architecture
Excellent communicator who is able to present persuasive arguments to senior executives
Ability to develop consensus within a matrix-managed organizational climate of diverse operational activities

Associate Computer Applications Support Resume Examples & Samples

Program and participate in building a data warehouse model
Integrate multiple sources into one common model through the use of various technologies: SQL Server, SSIS and C# .NET (nice to have, not required)
Have good knowledge of data warehouse concepts
French skills : fluent in the language with no significant limitation
English skills: working ability to carry out normal business in the language
Minimum Collegial diploma in a field related to IT or Business intelligence
SQL Server/ SSIS / ETL Process: Expert
Ms Access and Excel intermediate level
Self motivated individual with excellent analytical and problem solving skills
Strong team focus and ability to work well with immediate and extended team
Effective communicator, both verbally and written
Works well under pressure and can carry many projects simultaneously meeting deadlines
Knowledge in one of the following programming language: C#/VB .NET, Python
Bachelor degree in IT or Business Intelligence
ETL Development skills in Database software Terradata, Oracle
Microstrategy: Nice to have, but not required
Knowledge in other reporting tools and Big Data (Qlickview, SSRS, Tableau, IBM Cognos, Microsoft BI, SAS, Oracle, SAP Business Object, Hadoop, Cloudera, Informatica…)
Previous Access Network experience
Knowledge of corporate Bell systems: SAP, HSA, iMS, PEATS, NDW

Applications Support Resume Examples & Samples

Responsible for ongoing support of key Banking and Payments services
Effective end to end management of major incidents and problems
Build relationships with business partners to understand business requests and processes and to deliver exceptional client service
Work closely with delivery teams to ensure technology changes and projects adhere to standards and governance required to be accepted in Production
Plan and execute operations initiated projects
Perform BCP/ DR exercises to continue to maintain service resiliency and redundancy
Proactively drive new ideas and opportunities to improve operational efficiency and effectiveness
Effectively manage relationships and services delivered by third parties
Previous experience in Payments Systems and Banking/Payments Industry
Excellent problem solving skills - ability to quickly understand complex system and business rules
Excellent communication skills, both verbal and written. Display strong customer service focus and the ability to deliver quality support
The ability to operate independently, to be proactive, and able to interact with stakeholders across all levels
Work effectively within local and distributed teams
Flexibility to take on-call support and weekend work as required in a demanding support position
Desirable to have IBM WebSphere MQ and webMethods knowledge

Gpc-guat-applications Support Specialist Resume Examples & Samples

Responsible for writing, reviewing and executing test cases and tracking defects
Provide functional test analysis, planning, design, execution and reporting for testing assignments
For the specific testing project, support the Project Test Manager(s) and Functional Test Manager by contributing to the test plan(s) for the relevant test phases, the Test Readiness Reviews, test progress reporting, the Test Completion/Summary Reports and Test Defect Reports
Prepare where required: test cases, test scripts, test data, test coverage analysis for a given testing assignment
Work closely with the stakeholders or other groups in preparation and execution of the planned functional testing
Plays key role in the analysis and reporting of test results, working closely with business, technology and support areas to investigate and interpret test findings
Assist in the reception and quality assurance of the business requirements, solution design and business process documents individual projects
As a member of the Test Work stream, participate in peer reviews of Test Approaches, Test Plans, Test Conditions and Test Scripts, as well as contributing to the ongoing development of test strategy and policy within the Testing Programme
Understand the scope of testing and review of Requirements document and provide inputs to Trest lead for preparation of test plan based on realistic targets
Report testing progress and be accountable for the tasks and releases
Ensure accurate and timely execution of the assigned tasks
Highlight and track defects and ensure that they are fixed before project implementation
5-3 years of experience in testing lifecycle in Investment Banking domain
Minimum of 1 year hands-on experience in Securities and Fund Services domain

Gpc-guat-applications Support Specialist Resume Examples & Samples

Responsible for writing, reviewing and executing Test Cases and tracking Defects
For the specific testing project, support the Project Test Manager(s) and Functional Test Manager by contributing to the Test Plan(s) for the relevant test phases, the Test Readiness Reviews, test progress reporting, the Test Completion/Summary Reports and Test Defect Reports
Prepare where required: Test Cases, Test Scripts, Test Data, Test Coverage analysis for a given testing assignment
As a member of the Test Work stream, participate in peer reviews of Test Approaches, Test Plans, Test Conditions and Test Scripts as well as contributing to the on-going development of test strategy and policy within the Testing Programme

WMS IT Applications Support Resume Examples & Samples

Troubleshoots and Resolves WMS Application issues in Highump, Loftware and other applications
Works with WMS Manager and business users to document requirements and evaluate alternative solutions
Works with WMS Developer to test system changes to ensure fulfilment of user requirements
Trains employees on the use and maintenance of the WMS application
Updates WMS Manager on all issues impacting WMS operations immediately
Assists with testing for EDI customers
Tests new functionality
Creates custom carton labels, packing reports and other output as needed in Loftware, Business Objects or SSRS
Supports rollout of technology at new facilities
Updates support documentation
Executes detailed project plans
Works with vendors to integrate software and/or systems
Available to support WMS Application issues during facility operating hours, Mon-Sat, 4am to 10pm
3+ years’ experience working in a large distribution facility
2+ years’ experience providing Highjump support
Experience working with FTP and XML
Advanced knowledge and experience with Highjump WMS
Advanced knowledge of Loftware
Basic knowledge of ERP systems, preferably SAP
Experience working with EDI trading partners
Experience working with SOX controls related to data access, change control and segregation of duties
Ability to test, implement and troubleshoot system software and hardware
Ability to multi-task and follow documented instructions
Ability to cross train others when necessary

Fixed Income Applications Support Analyst Resume Examples & Samples

Support global applications and batches/feeds within the production environment, including an extensive and practical understanding of the applications
Maintain Global relationships with various other support teams as well as business users
Maintain and manage application and infrastructure availability with resiliency discipline, with inherent capability to perform complex issue investigation and resolution across wide range of applications
Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities
Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global Treasury & CIO production management group
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close
Participate in weekend support and testing around key deployments and business continuity exercises
2+ years working in a support capacity in a time sensitive environment,
Strong bi-lingual communication skills both written and verbal
Self starter with confidence to drive issues through to completion in highly pressured environment

SAP Basis Administrator Applications Support Analyst Resume Examples & Samples

Perform SAP software installation, upgrades, applying support packages, system copies/refreshes and installation add-on software components
Works with OS & DB Administrators for optimal SAP Performance
Provide Support and Guidance to the other Project and Development teams during the build, test and productive operation of project implementation
Work with SAP via OSS & Solution Manager to technical resolve problems
Working understanding of complex software and information technology solutions
8 + years working with SAP administration with demonstrated experience related to support, maintenance and implementation projects
BPC 10.0 experience not essential, but a plus
1 – 3 years hands on DB Experience preferred

Applications Support Consultant Resume Examples & Samples

Ensuring that the system operates effectively and efficiently
Solving 2nd level service incidents and problems in a proactive and innovative manner
Working with stakeholders to identify, diagnose and rectify problems
Project work to estimate and plan for the implementation of solutions
Previous experience working in a Applications 2nd level support environment
Technical skills to allow analysis of data, including knowledge of
5+ years of either a Development / Applications Support background
Demonstrated experience of effective liaison with stakeholders
Experience in financial services (wealth management)
Knowledge of AMP systems and data warehouse highly regarded
ITIL certified highly regarded

Rohq-cto-applications Support Analyst Resume Examples & Samples

Ensure data completeness/integrity during execution of data enrichment & prior to reconciliation
Timely identification, communication, and escalation of inbound/outbound processing failures/rejects/exceptions to the relevant resolving team
Provide metrics on performance & data quality/integrity
Liaise with source contacts on processing issues & data quality
Perform maintenance activities on management of data records (groupings or individual), hierarchies, reference tables, new dimensions and operational tools (such as calendars)
Handle and track all user inquiries via Citi MarketPlace, ServiceNow or relevant tracking systems
Identify, redirect or escalate issues to the relevant resolving team
Provide SME support on Genesis data acquisition, maintenance and subscription process requirements
Maintain all user process documentation and guides
Other tasks assigned relevant to the process and in compliance of bank policies, international or local rules and regulations
Degree in Business or Management Information Systems, or equivalent experience
Experience in Banking Systems
Database and/or warehouse related skills (e.g. SQL) are preferred
Reporting creation experience
Confidence and ability to work with all level of management
Willing to work flexible hours

Technical & Applications Support Manager Resume Examples & Samples

A working supervisor, leading the Technical & Applications Support Team to high productivity and world class phone/email support
Ensure service bulletins and documentation is distributed accordingly to customers and field teams
Create localized quick fix service bulletins if needed
Keep service recheck forms and preventative maintenance information up to date
Monitor escalation and complaint handling for the Service Organization
Ensure complaint handling is completed and documented thoroughly
Monitor call/email volumes, trends, and product quality issues
Build up Field Applications Support capability within the Service Organization
Support Service commercial team to drive contract expansion at key accounts
Accountability of professionalism to both internal and external customers
Work with the team on improving the customer experience, improving service levels, and process improvement
Manage the annual performance review process, which includes an evolving employee development plan
Minimum a Bachelor’s degree in Chemistry/Biochemistry or equivalent with 5+ years of analytical instruments working experience
A strong understanding of small molecule and/or large molecule workflows in clinical, proteomics, environmental or pharmaceutical applications and associated informatics is required
This position requires extensive contact with customers and therefore outstanding written and oral communication skills are required
Ability to build and maintain relationships with internal and external customers
Fluent in the use of Ion Chromatography, Liquid Chromatography and/or Mass Spectrometry equipment with an inherent ability to learn new products quickly
Ability to work in a team environment, and must be customer focused with appropriate sensitivity and sense of urgency for customer issues

Senior IT Applications Support Analyst Resume Examples & Samples

Monitor the environment health and drive improvements to enhance availability and performance
Identify and remediate failed batch and real - time processing events
Demonstrate a strong understanding of issues, including in - depth technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed to drive incident and problem management
Identify opportunities for automation and operational efficiencies
Provide release support for code deployments
3+ years of technical applications support in a hosted services environment
2+ years of experience maintaining and monitoring components using monitoring tools
2+ years of experience with UNIX based operating systems
2+ years of experience with relational databases
Microsoft Office Suite experience
Knowledge of Healthcare, Healthcare services, terminology, and process flow
Experience with Oracle and SQL Server databases including tools and methods
ITIL process experience including incident, change and problem management
Strong troubleshooting and analytical skills
Ability to anticipate and drive change

100

Senior IT Applications Support Analyst Resume Examples & Samples

Customer service orientation is key. On a daily basis you will collaborate with internal business partners, engineering teams and other technology professionals
Create and Share technical knowledge documentation in a clear and concise way
Utilize strong technical aptitude on a daily basis with experience in Microsoft platforms, Databases and operating systems, DB queries, monitoring
Provide release support for code deployments, application checkouts
3+ years of technical applications experience preferably in a hosted services environment
2+ years’ experience maintaining and monitoring automated processes using scheduling tools
2+ years’ experience with Microsoft based operating systems or UNIX based operating systems
1+ years’ SQL experience
Strong troubleshooting and analysis skills
Location: Franklin, TN
Ability to work flexible schedule ie. 4pm to 12 or 2pm to 10
ITIL experience including incident, change and problem management
.NET support experience and exposure
Knowledge of SSIS and SQL
Working knowledge if Unix and Oracle

101

Applications Support Resume Examples & Samples

Responsible for on-going support management of a large size/ highly complex IT enterprise application which is global in nature and has integration across business lines. Act as a partner with Business, Compliance, Ops and all stakeholders to define the support requirements
Coordinate with global cross-functional teams to identify, prioritizes and facilitates support needs for CitiKYC platforms. Collaborate with knowledgeable and demanding stakeholders to establish deployment plans for support releases and drive efforts to a successful conclusion
Accountable for planning and project coordination necessary to implement software support releases. Identifying staffing needs for training, and support needs
Partners with multiple project teams globally (e.g. GPA, Interface with Onboarding/interfacing application support teams, CitiKYC L3 team, business, Ops, Compliance) to prioritize the fixes that need to be deployed in each support release
Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
Develop detailed IT work plans, schedules; resource plans and status reports
Interface with senior program leadership regarding status of BAU projects and manage risks and issues
Working with AML business leaders in the creation of project management framework / infrastructure at global and regional level to be able to follow up the program progress and to be able to timely act on issues
Evaluates subordinates performance and responsible for other people management actions
Create and maintain effective program communication to all stakeholders
Responsible for working with PMO teams and cross sector teams to provide the regular BAU support updates
Capture notes and minutes of all meetings and distribute to teams responsible for delivery
Provide business client with technology support including but not limited to project prioritization and escalation, change control activities, and production implementation and outage awareness
Building and maintaining excellent relationships across Business, Development and TI groups
Ensure all issues are escalated/documented according to Citigroup Information Technology Management Policies
Work closely with RCM, GPA and Development team in a matrix organization
Ensure adherence to audit recommendations through proactive management
The ability to prioritize conflicting demands is an important part of the job
5+ years of relevant work experience, preferably with Compliance AML/ Customer Due Diligence applications
Individual should possess strong inter-personal and influencing skills. Active partnering skills with Apps Development Managers, Production support manager in matrix organization and Product Managers in business is a key element to succeed
Ability to influence people and work across business and technology areas
Ability to interact with senior business and technology managers
Ability to work independently and drive multiple priorities
Must have a balance of business and technical knowledge in this area
Must have experience in managing multiple concurrent initiatives and significant experience in the matrix management of resources across multiple groups
Working knowledge of distributed technology platforms and relational databases is a must
Expert knowledge of MS Project, Excel and business analysis tools
Experience in enterprise-wide technology development, integration and deployments and excellent communications, strategy and problem management skills
Full understanding of the SDLC methodology, project and budget management is a must

102

Applications Support / Business Analyst Resume Examples & Samples

Gain an expertise on the Client On-boarding (COB) system
Coordinate and Schedule SIT/UAT/PERF deployments within the broader standardized COB/KYC deployment schedule
Review and consolidate Release Instructions prior to deployments from our upstream partners
Work with other Environment and disparate build teams when additional design or environmental requirements are necessary
Participate in Disaster Recovery events and Major Event Changes
Track and manage issues, risks, action items and plan deliverable responsibilities for IPB/Swiss Environment stability and deployments
Previous experience as a Technical Analyst, especially on related information technology initiatives
Detailed knowledge of the project lifecycle and SDLC and related deliverables, programming background preferred
Ability to work with cross-functional teams in the region

103

Director, IT Applications Support Resume Examples & Samples

Directs all activities relating to the planning, designing, testing and implementation of specific software applications associated with internal and external customers
Manages software applications availability in a 24x7 environment including nightly back-ups and disaster recovery for test, validation, and production environments
Develops and implements plans for global software applications and data systems. Manages existing software applications to ensure adequate performance and availability
Leads the development and maintenance of standards and procedures for computing and network security to ensure compliance with 21 CFR Part 11 and generally accepted industry practices
Manages the diagnosis and resolution of software application performance problems
Leads and reviews findings of audits of systems and policies for software applications
Selects and manages third party vendors and consultants to provide services and equipment supporting technology or processes
Directs resources, project schedules, and communications for software application projects
Line management responsibilities including professional development, performance appraisals, and employee counseling for junior and management staff. Assigns project work and reviews workload for all direct reports. Manages staff by establishing goals that will increase knowledge and skill levels, and by delegating tasks commensurate with skill level

104

Manager, Applications Support Resume Examples & Samples

Work with the operational teams to plan objectives and the strategy to comply with professional standards and address the risks to the business
Work cross-functionally with business teams to drive improvement strategies, execute tactics, and provide support on business-impacting issues
Build and maintain relationships with vendors to align and manage expectations of service including work products, timing, and the value to be delivered
Use extensive knowledge to identify technological developments and evaluate the impacts on the business
Use current technology and tools to enhance the effectiveness of deliverables and services
Provide 24/7-day support as required
Experience working with Mobility and Mobile/Enterprise device management, MobileIron preferred
5+ years’ experience supporting production applications and managing trouble tickets
4+ years’ experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors
2 + years business/functional analysis experience
Wireless industry experience (financial support, customer support/customer care, provisioning, or billing
Bachelors Degree or equivalent Work Experience

105

Principal Analyst, Applications Support Resume Examples & Samples

Thorough conceptual and hands on knowledge of Architecture, Database Design and cloud computing concepts
Candidate should be aware of trends and advancements in web technologies
Understands the roles of people, process and technology and how they all function together for success
Can intuitively identify difficult issues in operations based on experience to resolution. Solution focused
Updates RDBMS Architectural Standards, Frameworks and participates in Governance activities
Act as a "gatekeeper" into the "T-Mobile Environments" for any and all efforts; internal, external and cross-functional across various IT organization
Must be a key contributor and a subject matter expert, and must exhibit in-depth understanding of web and database technology
Familiarity with metrics and logging, AWS, cloud concept, configuration management
Acts independently to determine methods and procedures as it relates to development and operations
Must be able to direct the work of others. Needs to use discretion to prioritize tasks and allocate resources
Must be able to lead cross-functional project teams and coordinate the activities of others
Organized, think analytically, good at solving problems, analytical, and focused on getting the job done
8+ years’ experience distributed in the following
Extensive knowledge of UNIX/Linus, Oracle, SQL, and databases
DevOps experience in an enterprise wide environment
Ability to lead a team and successfully managing technical projects
Ability to work cross-functionally in a fast-paced and constantly changing work environment
Effective written and verbal communication and presentation skills

106

Manager, Applications Support Resume Examples & Samples

BUILD STAFFING PLANS that ensure teams are staffed with skill sets required to enhance existing systems as well as deliver new system functionality required by the business
INTERVIEW AND HIRE qualified application support analysts, striving to improve T-Mobile bench strength, augmenting project teams with contract staff when required
WORKFLOW MANAGEMENT - Work with other management to understand project and business priorities and schedule work based on those priorities
PERFORMANCE MANAGEMENT – Effectively lead team providing appropriate direction and developmental feedback, conducting annual reviews and participating in compensation decisions
TRAINING AND CAREER DEVELOPMENT– Work with individual contributors to build training and career development plans. Ensure assignments with increasing levels of responsibility are given to high performing team members
RECOMMEND NEW TECHNOLOGY DIRECTIONS in collaboration with Design and Enterprise Architecture teams
BUDGET – Provide input for departmental budgets and work to manage operational and capital expenses in order to meet budget
RESOURCE SUPPORT – Plan for and ensure that management and staff have tools/skills required to perform job functions (workstations, software, servers, disk space, training, etc.)
Constantly improve the APPLICATION/OPERATIONS PROCESSES, tools and methodologies used in the group
Responsible for DELIVERY OF HIGH QUAILITY support that addresses non-functional requirements in a sustainable fashion allowing for overall team to achieve work/life balance
Minimum 4 years experience supporting large scale business systems applications
Minimum 3 years as lead or principal analyst in application support; including, planning, and coordination of support work for key projects and or enterprise level toolsets
Including practical application support for the following tools: SAP Business Objects, Tableau, Denodo, Qlickview or similar BI visualization tools
Understanding of Security management and experience with implementation and support approaches for BI visualization tools
Demonstrated ability to mentor and manage technical professionals in an Agile, DevOps delivery framework
Strong working knowledge of software development life cycle management and practical application support experience in an Agile, Scrum or DevOps delivery model
Minimum overall IT experience, 6+ years

107

Analyst, Applications Support Resume Examples & Samples

Coordinate overall operational bill run activities between managed service provider
Proficient at creating, maintaining and updating operational documentation
Protect and insure the stability of the operational systems as well as maintain the integrity of the data they contain
Working understanding of subscriber-based billing systems and processes
Minimum 3 years experience in troubleshooting customer related issues and managing customer relationships required
Interpersonal communication and documentation skills
Knowledge of revenue reporting and accounting
Experience working with Oracle on Unix using command line and GUI SQL tools required
Previous experience with SAMSON Billing System support desired
Previous experience with Ericsson Billing System support desired

108

Software Applications Support Professional Resume Examples & Samples

Being part of maintenance team for applications on IBMi (iSeries/AS400) platform
Provide 2nd and 3rd line support and maintenance of existing corporative applications in IBM iSeries platform on a daily basis
Support users by explaining system capabilities, handling questions and solving incidents
Good knowledge of IBMi (iSeries/AS400) platform,
Analytical and troubleshooting skills
Good knowledge of relational databases (DB2 + SQL)
Action oriented with creative approach to problem solving
Good communication skills and self-reliance
Ability to self-improve
Intermediate written and spoken English skills
Relevant degree (preferable in IT)

109

CB Tech-applications Support Analyst Resume Examples & Samples

Provide first and second level of Application Support for Middle Office, Operations and Front Office teams which are located around the globe
Provide coverage which will require shift/rotation and might include weekend work to cover primarily US hours of operation; Work day will vary depending on shift and could start at 8 AM EST if on early shift; or end at 10:00 PM EST for End of Day US Shift
Manage AD, Other technology teams or end-user client relationship on a day to day basis
Knowledge of SQL, UNIX, Oracle, MS SQL DB, J2EE
Familiarity with Control M and AutoSys job scheduler
Ability to communicate directly with AD, Business and Operations
Excellent communication skills, both written and oral

110

Senior Analysts, Applications Support Resume Examples & Samples

Provide Subject Matter Expertise in a core functional Application Support Discipline – Web Support
Forecast and plan for supporting both applications functionality and capacity requirements in a rapidly growing, changing and complex environment
Protect and ensure the stability of the operational systems as well as maintain the integrity of the data they contain
Assist in determining the impact and root cause of operational issues and provide input into their resolution via data extraction and quantification
Identify sources and trends of technical problems to prevent future occurrences
Apply experience in Windows, IIS 7.0/7.5, IP, Load Balancer, HTTP, FTP, HTML, XML, ASP, SQL, Oracle, JAVA
Apply experience in Windows Active Directory/Authentication System
Apply experience with Networking/Firewall/PROXY/DNS infrastructure components
Apply knowledge of VB, VBScript, JavaScript
Apply experience writing, debugging and tuning SQL and PL/SQL, Packages, Procedures, Functions and Triggers
Apply experience with scripting languages, including PHP, Pearl and/or Python
Apply experience working with Java Virtual Machines from a support and troubleshooting perspective; and
Apply experience working with WebSphere, JBoss, Tomcat, .NET and IIS
Experience in Windows, IIS 7.0/7.5, IP, Load Balancer, HTTP, FTP, HTML, XML, ASP, SQL, Oracle, JAVA
Experience in Windows Active Directory/Authentication System
Experience with Networking/Firewall/PROXY/DNS infrastructure components
Knowledge of VB, VBScript, JavaScript
Experience writing, debugging and tuning SQL and PL/SQL, Packages, Procedures, Functions and Triggers
Experience with scripting languages, including PHP, Pearl and/or Python
Experience working with Java Virtual Machines from a support and troubleshooting perspective; and
Experience working with WebSphere, JBoss, Tomcat, .NET and IIS

111

Senior Customer Applications Support Analyst Resume Examples & Samples

Provide support to customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
Ensure the adherence to the highest working standards for all incidents and problems by providing guidance, support and direct management
When/where required, be contactable for escalations and support, on and on-call standby basis, or to perform assigned tasks on 24 x 7 basis
To proactively detect problems related to Service Transition Process & Procedures, conduct diagnostics, provide service request ownership to ensure resolution
Ensure shortest implementation times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to the customer contracts, SLAs and monitoring requirements
Act as the customer Single Point of Contact (SPOC), when required, and co-ordinate the scheduling of intervention with customers and internal resolver groups ensuring the highest level of customer service and communications are maintained to implement the order within the prescribed SLA
Ensure simplification and consistency of implementation and working processes across all SGS and all contracts in line with ITSM standard, identifying Product/Service deficiencies and future service requirements
To provide a professional application support service for the Service Transition supported applications and devices and communication between them including all the configuration software
SGS expert on the assigned service family or families, participating in Process workshops and meetings as the SPOC, identifying and documenting system functional gaps and defining and establishing functional requirements for the deployment of new services and products
Manage production and delivery of solutions following ITSM in accordance with the business requirements of the customer into SGS. Contribute to the development of customer/product/location specific operational standard process and procedures that is compliant to SITA Service Model for its customers
Cleanup, Analyse and interpret complex Process data for the purpose of identifying inconsistencies, anomalies and other issues that may indicate either process or system issues
3+ years experience in Customer Service, preferably in a global organization and Service Provider environment
Experience working in the Airport/Airline industry, specifically departure control and/or load planning is required
Experience in IT Service Management processes and concepts
Technical knowledge and background in Telecommunications and Service Management
Knowledge of standard change management
Ability to document process & workflow/policy and produce detailed and procedural documentation
Ability to work under pressure and to deal with multiple tasks
Analytical capabilities to spot trends via data analysis
Knowledge of ITIL and Service Management practices and procedures
Knowledge of Six Sigma or other industry standards an asset
Operating knowledge of Microsoft Office products
Minimum Diploma/Certificate in Business Mgmt, Computer Science, Electronic Engineering or equivalent

112

IT Applications Support Analyst Resume Examples & Samples

BA/BS in Computer Science, Business, or equivalent work experience
Typically requires minimum 3 years of programming analysis experience
Excellent analytical, problem-solving and technical troubleshooting skills
Experience in supporting applications on UNIX and Oracle platforms
Proficiency in Oracle SQL/PL SQL or other relational database system for large scale data management and analytics
Solid understanding of TCP/IP Networking, specifically in the area of Network device to Enterprise Application communications
Experience in UNIX shell scripting
Experience in supporting Weblogic applications is desired
Has intermediate to advanced knowledge of key PG&E applications, processes, and the technologies in use
Is able to work and communicate across multiple departments and software vendors
Is able to work independently and as part of a team

113

Senior IT Applications Support Specialist Resume Examples & Samples

Monitor Incident ticket queue, assign appropriately and drive tickets to closure
Triaging and analyzing application, data and upstream/downstream integration issues
Drive issues to closure either through code/data modification
Design Develop utilities to ensure we have modular approach in programming for uniformity & to improve productivity
Drive service improvements
Drive Sev 1 and Sev2 issues and resolution independently and co-ordinate with other teams
Perform Root cause Analysis
Proven ability to transfer knowledge and stay aware of current trends and technical advancements
Time management skills are a must; as well as the ability to be flexible and creative
Flexible to work in shifts
Total of 5-8 Years’ of solid experience in Oracle Applications
Should have the ability to design , Architect Applications

114

IT Applications Support Specialist Resume Examples & Samples

Provide application admin and configuration activities and contribute to knowledge base
Ability and willingness to learn regarding the applications and their ecosystem
Merge & Code sync activities with Project teams, perform unit testing
Engage in peer reviews during program specifications, coding and testing
Good Techno functional knowledge in two of the following Oracle technologies is required

115

Senior IT Applications Support Analyst Resume Examples & Samples

Monitor the environment health, and drive improvements to enhance availability and performance
4+ years experience supporting relational databases
3+ years of technical applications support preferably in a hosted services environment
2+ years experience maintaining and monitoring automated processes using scheduling tools
2+ years experience with UNIX based operating systems
Oracle DB query writing experience
Oracle DB performance / monitoring experience
837 File Format and Mapping Knowledge, mapping version knowledge
Experience with CMS response File / Data

116

Windows & Unix-applications Support Analyst Resume Examples & Samples

Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team
Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
4 – 6 years experience developing and supporting applications including scripting skills in Perl, Unix Shell Scripting and Windows batch scripting
Experience in Infrastructure Support, Configuration and Release Management
4 - 6 experience supporting applications in Financial Domain, including Equities, Fixed Income Products, Auto Finance and Student Loans
Strong interpersonal relationship and communication skills
Strong technical documentation skills
Ability to multi-task /change focus quickly

117

Help Desk / Applications Support Specialist Resume Examples & Samples

1 year of relevant experience
Associate's degree or equivalent experience
Experience Debugging scripts (SQL)
Experience supporting Web based or Applications
Customer facing support skills
Ability to troubleshoot problem to resolution
Experience with DHS or a DHS Component is a plus

118

Operations & Applications Support Resume Examples & Samples

1-Manage Tibco Admin Level Tasks ,Help define best practice and guidelines for Shared Technology Environment implementation using Tibco suite of products like EMS, Business Works, Hawk, Administrator, Transaction manager, Business Events and RT View. Ensure all designs meet enterprise requirements for scalability, performance, resiliency, security, and manageability
2-Develop automation framework for configuration and Application deployments. Respond to and resolve assigned Level 3 tickets on Tibco EMS, BW issues in production, test and development environments within defined SLA’s
3-Develop and present training for support personnel on new/enhanced system functions. Provide L3 SME expertise for Major Production incidents
4-Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions. Responsible for infrastructure architecture, design and implementation oversight of integration solutions
4-hands-on technical experience as a Tibco Administrator
5-Need to Provide Application support for Applications deployment
6-Able To manage of open Tibco L3 support tickets
7-Tracking of Critical Tibco patches
8-Able provide the other support personnel training
9-Architecture help with Software implementation
10-Need Critical Troubleshooting expertise
11-Good knowledge on ITIL framework
12-Communication to lead & resolve technical issues
13-Need to Contribute during the RCAs
1) Work location: )une
2) GCM level: 4
3) Shift time: 24/7 shift

119

EMR / EHR Applications Support Analyst Resume Examples & Samples

Application support services for NextGen EMR
Assesses and interprets customer needs and requirements
Entering service requests (tickets) for all calls received
Troubleshooting service requests that come in via email and/or phone
Identifying solutions to non-standard requests and problems
Solving moderately complex application related problems
Providing timely resolution to many application related errors/issues
Testing functionality of application
Coaching, providing feedback and guiding others
Serving as a resource to others in the IT department
Document and communicate effectively in order to ensure timely resolutions
Working with third-party vendors in order to support the NextGen product
Analyzing technology solutions options and provides feedback to appropriate parties
2+ years of EMR/EHR experience
2+ years of experience working directly with end users/clients to provide solutions
Experience working with and/or supporting NextGen EMR
Bachelor's Degree Preferred
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Experience working with a ticketing/incident management system

120

Technical Applications Support Services Specialist Resume Examples & Samples

Accurately and completely document customer contact and provide all necessary feedback in a timely manner to provide top-level customer satisfaction
Manage multiple priorities and requests
Submit customer reported defects and enhancements
Document problem scenarios and resolutions to update internal/customer knowledgebase
Work with new MAX customers, installing software products, developing and deploying installation plans, and training end users
Support existing MAX customers with on-site assessments, version upgrades, database conversions, expansion for new users or additional sites and proactively identifying additional areas for improvement
Work with the customer support team as well as other supporting teams with professionalism
Develop lasting relationships with customers by delivering value beyond our client’s expectations
Implementation consulting experience preferred
Experience with MAX and/or Microsoft Dynamics Great Plains and/or Intuit QuickBooks software a plus
Proficiency with Microsoft Operating systems, Microsoft SQL Server and Business Intelligence software preferred
Superior end-user training skills
The ability to identify/define and solve needs/problems
Candidate must possess technical expertise with Access and SQL databases and installing applications in an SQL server environment
Preferential treatment will be given to candidates with knowledge of manufacturing best practices, MAX software, Microsoft Dynamics GP and/or QuickBooks
Demonstrated technical troubleshooting skills are preferred
Some travel within North America may be requested

121

Service Delivery & Applications Support Analyst Resume Examples & Samples

Incident Management – contribute technically to the timely resolution of Service incidents
System Maintenance – investigate and debug live system issues
Support – Provide technical support to the all Smart Data Service programme team members
Problem Management – contribute to the Problem Management process
Operational Acceptance Testing – maintain, and execute, OAT scripts for each release of the Instant Energy application
Risk Management – contribute to the identification, assessment and mitigation of risks to the operation of the Smart Data Service
Service Planning – contribute to the creation of work breakdown structures, with task identification and estimates, for Service Team activities
Operational Acceptance Testing – create, and execute tests for service impacting changes to the Smart Data Service
Service Workarounds – create, maintain and review Service workarounds, and ad-hoc reports, by producing ad-hoc scripts and processes
On-Call & Out-of-hours support

122

Applications Support Director Resume Examples & Samples

Ensure consistent and smooth services to our partners / customers
Works on unusually complex cross-functional and/or cross-organizational problems
Interact with infrastructure, release management, change management, QA, DBA and application teams
Experienced in a variety of life cycle methodologies
Possesses in-depth understanding of the Production Support Methodologies
Should have managed enterprise wide large technology initiatives independently
Has program level responsibility for IT project development, delivery, and support
Work effectively in global team distributed across geographic locations
Good understanding of Capital Market/ Brokerage business domain
Proven track record of effectively managing Delivery Teams with successful, quality deliverables
Strong track record of project and people management with complex deliverables
5+ years experience of managing large delivery project
Bachelor's degree from an accredited college/university and/or minimum of 6 years of experience with Unix/Sybase/Sql based applications
Understanding and adherence to local regulatory/compliance guidelines and best practices
Participates in out-of-hours support and testing

123

Applications Support Director for Capital Market Resume Examples & Samples

Undertake and lead production stability initiatives to stabilize environments
Provide additional support to existing production support procedures
Prioritize issues raised and resolve it accordingly
Work with the engineering partners for getting insights into upcoming changes
Develops Multi-year Plans to achieve the Vision
Monitors industry trends and competitive market
Has previous experience managing people
Knowledge of financial/ brokerage domain
Identifies bottlenecks in Production data flow features, functions and technology enhancements and ensures it is continually updated and prioritized for business value and effort
Defines Service Level Agreements (SLAs)
Leads, guides, inspires, motivates and directs multiple, cross organizational teams
Responsible for the operation of the Change Control Board
Monitor and manage team morale, and provide leadership presence to motivate the team
Bachelor degree in Computer Science or Information Technology
A dynamic leader with a common sense approach to successfully lead and motivate a large, diverse team with 17+ years of IT experience
Able to understand the technology and software architecture of the application
Excellent written and verbal communication skills with business and technical team members across the organization
Proven ability to influence team members, peers and senior management
Strong organizational skills with a proven ability to manage multiple projects simultaneously
Strong judgment and analytical skills, and understanding of complex internal and cross-organization issues
Ability to work effectively within business units and across the firm
Continuous out-of-the-box assessment of status-quo and opportunities for improvement
Demonstrated ability to work independently and collaboratively with all levels of staff, management and other internal business partners
Self-motivated with proven ability to effectively work with diverse personalities in a dynamic and demanding environment
17+ years of relevant technical experience required
Working hand-in-hand with Middle Office to support Trade booking, P&L and Back office settlement issues from an application perspective
Good People Management
Experience in derivatives production support would be preferable
Understand and adheres to Change management procedures
Participates in Disaster Recovery, SABRE, exchange and Street-wide resiliency activities in support of applications and the business

124

Senior Business Data Analyst Financial Crimes Applications Support Resume Examples & Samples

Conduct analysis to compare data to data mapping expectations for problem identification and resolution
Providing guidance concerning business implications of development projects
Applying delivery methodology standards in the creation of solutions, understanding client tactical plans and goals and expressing business requirements in terms of the function to be performed by the solution
Overseeing business to system knowledge management, and assisting in overall system support from user interface through backend processes
Assisting or leading clients and technical staff to investigate, analyze, and resolve application problems related to system functions
Reviewing and validating test plan approaches for proper functionality coverage and coordinating / executing test plans while looking for an opportunity to improve testing process
3 years’ of experience with PL/SQL (Oracle)
5 years’ of experience with incident and problem management
Experience providing leadership within a support team
Work as a member of a distributed team
Project leadership
Ability to participate in a 24 x 7 On Call rotation with after hour work demands
Process/Procedure documentation
Problem identification, troubleshooting, resolution, and documentation within complex systems
Ability to analyze, forecast, and provide thoughtful recommendations to ensure system stability
Strong understanding of Application and Desktop solutions
Microsoft Server and/or Citrix certifications
Information security management
Hardware infrastructure
System software infrastructure
Microsoft Windows 7 desktop and above
PowerShell scripting

125

Instructional Applications Support Specialist Resume Examples & Samples

Trains, supports, and orients University faculty, staff, graduate teaching assistants and students to Adobe Creative Cloud through tutorials, as well as one-on-one, group, or workshop instruction
Provides setup and technical support for instructors and students using Adobe Creative Cloud
Tests functions of specific tools within Adobe Creative Cloud and helps develop documentation on effective practices, help files and workarounds
Consults with faculty and teaching assistants on appropriate use of Adobe Creative Cloud usage for instruction
Consults with Disability Resource Center on establishing artifacts, applications, and practices leading to meeting accessibility standards
Provides input in the process of implementing and supporting tools, documentation, and materials for online learning
Answers questions by email and phone
Creates detailed help documentation for print and web
Bachelor’s degree with 3 to 5 years of directly comparable experience
Experienced working knowledge of all of the applications within the Adobe Creative Cloud, to include but not limited to Photoshop, Illustrator, Premiere, Dreamweaver, and Spark
Experience developing and delivering training for diverse audiences with differentiated skill levels
Critical attention to detail; Excellent written, verbal, presentation and customer service skills
Energized by troubleshooting, problem-solving and learning new tools and practices on the fly
Master’s degree with 1 to 3 years of directly comparable experience
Experience working and/or teaching in a higher education setting
Adobe Certified Expert (ACE) Credential

126

IT Regional Applications Support Manager Resume Examples & Samples

Establishes operational objectives and assignments and delegates to team leads and technical/professional employees
Involved in developing, modifying and executing company policies, which affect immediate operations
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategies policies when selecting methods, techniques and evaluation criteria for obtaining results
Assures adherence to budgets, schedules work plans, and performance requirements
Manages, through subordinate individual contributors, (including but not limited to consultant specialists, leads, project managers) the coordination of the activities of a section or department
In some exceptional instances this manager may be responsible for a staff function and may not have subordinate employees
Manages team leads and professional/technical employees typically performing similar or related roles or functions. May also manage contractors, offshore resources and/or matrix employees
Had process responsibility for shared services or matrix organizations
Regularly interacts with subordinates, outside customers, and functional peer groups at management, senior management levels and at executive levels, as appropriate
Requires the ability to change the thinking of, or gain the acceptance of, others in sensitive situations
Presents, organizes, and conveys problems, issues within IT with internal customers and business partners and externally
Establishes departmental strategy and tactics, technical road map of applications and contributes to operational area's strategy formulation and execution
Ensures applications supported in the portfolio is available to the customers 24 x 7 and applications are restored within SLA. The manager will also make sure root cause of any outage is identified and remediated within acceptable timelines
Exhibits and gains commitment to changes required and acts as change executor
Encourages employee development by providing growth/learning opportunities
Coordinates planning activities with team members to accomplish goals allocate resources and track results
Measures and monitors the execution of department and KP-IT processes
Initiates and evaluates required business process improvements in order to achieve business results and appropriate solutions for customers
Manages financial aspects of the department; accountable for direct budget
Manages HR/People processes for the department including performance management, resource management, compensation planning and administration, objective setting/alignment, employee development/coaching and training
Advanced knowledge of own area of functional responsibility and working knowledge of other IT functions

127

Applications Support Specialist / Help Desk Resume Examples & Samples

Function as an Application Support Specialist
Responding to issues escalated from Tier 1 support as well as customer-directed calls and VIP support
Review SLAs and response and make recommendations for improvement
Experience supporting web-based applications
Customer-facing support skills
Willing an able to field urgent phone calls for quick resolution
US citizenship required
Experience with learning management systems
Knowledge of performance appraisal cycles
Experience with JIRA or RALLY
MS SQL administration or data analytics support

128

Production / Applications Support Analyst Resume Examples & Samples

Support applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, derivatives risk management, etc
Establish working relationships with other members of the Production Management team in other regions and across the organization as appropriate
Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management
Help monitor and improve monitoring of the trading application suite and proactively fix potential issues
Develop strong partnerships and communication channels with the businesses, AD, Plan and other team members
Translate production issues into technical defects and work on defect management
Engage with project teams through the project life and move towards go-live to ensure successful delivery
5+ years experience in production support or application development in the financial services industry
Good analytical and problem solving skills
Working knowledge of SQL and stored procedures (experience with Sybase Database preferred)
Excellent interpersonal relationship / teamwork skills, communication skills (verbal and written) in English, and ability to provide clear problem descriptions
Proven complex problem solving/management skills and a strong eye for detail
Proactive individual showing eagerness to learn and a strong sense of ownership
Exhibit leadership behavior which supports the business and technology goals through creative thinking and strong problem management
Bachelor's degree in Engineering, Computer Science, Information Technology or Technology equivalent

129

Applications Support Group Manager Resume Examples & Samples

Oversight and management of production services groups
Escalation of production issues, ensuring correct processes are followed
Engage with key business stakeholders to ensure strategy aligned with business needs
Understand business terminology
Interact with developers and team members in a matrix structure
Act either independently or part of a team
Plan and organize workloads to meet tight timescales
Skilled in appropriate technologies
Demonstrable Application Support management experience
Demonstrable experience in managing a production support group
Banking or financial services experience is essential
Previous experience in Application Support is also preferred
Strong proven leadership skills
Unix/AIX

130

Rohq-esc-systems Applications Support Resume Examples & Samples

Manage end to end the SDA (solution deployment approach) lifecycle of assigned module: Due diligence, Preparation, UAT and Go-Live
Critically evaluate information gathered from multiple sources, reconcile conflicting information when necessary, able to decompose high-level information into details, at the same time, abstract up from low-level information to a general understanding, and is able to distinguish user requests from the underlying true needs
Educate and transfer knowledge of assigned module to all team members, as well as learn the other modules in P2P
Lead the team in Identifying and managing the risks and opportunities of the overall project to enable forward motion and minimize risk
Elicit cooperation from a wide variety of sources, including upper management, clients and other departments
Experience in handling processes such as Accounts Payable, Fixed Assets, Procurement, General Ledger Maintenance, GL Operations, and Reconciliation is preferred but not required
Excellent communication skills both verbal and written. Communication skills to negotiate internally and externally at higher levels
Person is expected to deal with all levels of the organization and should therefore be assertive and able to speak with a degree of authority as the project lead
Willing to work the hours as required by the project and on weekends for project specific requirements (check-out), and is flexible in terms of shift schedule
Independent thinker and is able to work closely with individuals in delivering a project
Minimum of 5-7 years work experience with a bachelor's degree

131

Lead Analyst Customer Applications Support Resume Examples & Samples

May act as the customer Single Point of Contact (SPOC) and co-ordinate
Ensure established Service Management processes and procedures are
Ensure shortest restoral times possible, initiating the timely escalations to
Report and escalate to the next level those problems which cannot be fixed
When/where required, perform assigned tasks on 24 x 7 shifts basis, including
Ability to support, troubleshoot, analyze and investigate application software
Customer Service, pro-activeness and ownership attitude and sense of service

132

ATM Applications Support Analyst Resume Examples & Samples

Minimum of 6 years experience in an applications support, operations, or applications development role
Strong skills in problem solving and issue resolution
Ability to quickly learn new technologies and tools
Understanding of the software development lifecycle, languages, and methodologies
Experience within UNIX/AIX applications preferred
Experience in the HP Nonstop Environment with BASE24 preferred

133

Business Applications Support Analyst Resume Examples & Samples

Gather Requirements, oversee change management, and create process flowcharts
End user support on systems
Manage system enhancements
Effectively liaise closely between business and technology counterparts
Provide issue resolution in a timely manner
Provide In-person / WebEx training demos for these systems as scheduled for new member and refresher trainings
Analyst will also be involved with project related work
Analyst will serve as the SME (Subject Matter Expert) on the 3 systems, in regards to newly introduced projects, system enhancements, change requests etc
Must possess excellent communication skills with attention to detail
Have experience with gathering requirements and creating flowcharts
Experience with end user support and creating/conducting training sessions a plus
Solid knowledge of the financial industry is required
3-5 years related work experience

134

Applications Support Developer Resume Examples & Samples

Participate in discussions on feature design, technical feasibility and work estimation
Communicate and collaborate with IT and Operational support services for the purpose of responding to and resolving requests for application support (defect resolution, data correction, batch operations and application configuration/administration)
Execute tasks associated with application configuration and report generation
Execute programming tasks consistent with team standards and procedures (source control, version management, coding practices, unit testing and code review)
Communicate progress and challenge resolution (daily scrum)
Assist as needed with the configuration of servers supporting the application platforms
Participate in deployment, disaster recovery and business continuity procedures
Diagnose defects, provide assessments of remedial action and pursue resolution
Maintain a posture of accountability for the quality of work and collaboration
Present completed features (sprint review and retrospectives)
Evaluate new technology and alignment with company strategy
Participate in the processes and duties consistent with delivery of the above responsibilities (i.e. software development lifecycle and application support)
Bachelor’s Degree or equivalent level of experience required
5+ years experience in a commensurate role
Strength in a variety of programming languages including C#
Strong .NET development framework
Strength with database applications using SQL Server
Experience with data import and export operations (batch and report generation)
Experience with application data correction operations (transactions)
Experience with iterative SDLC methodologies (Agile, Scrum and Kanban)
Web application development experience a plus
Mobile app development experience a plus
Demonstrates an ability to maintain a steady demeanor while balancing new development projects and support of existing technology

135

Princ IT Applications Support Specialist Resume Examples & Samples

Engage with business stakeholders throughout the ticket life cycle
Coordinate with QA & RTP teams for testing and deployment
Bachelor or Master Degree in Computer Science/Engineering or equivalent
Total of 8-11 years’ of solid experience in Java Applications
Strong Knowledge in Core Java, Java Scripts, JSON, ATG and Weblogic is must
Domain knowledge in Licensing is a Must

136

EMR / EHR Applications Support Analyst Resume Examples & Samples

2+ years of EMR / EHR experience
Experience working with and / or supporting NextGen EMR
Experience working with a ticketing / incident management system

137

Senior Director Applications Support Resume Examples & Samples

Lead global application service team for IT solutions, including release, quality assurance and operational service management
Execution of end-to-end impact assessments, evaluate processes design and related business and IT impacts
Delivers application development for projects and continuous application improvements in accordance to development standards, methodology and guidelines
Performs with the solution design team and senior developer’s solution design reviews
Communication and alignment with (senior-) management across multiple functions
Full responsibility for and ensuring compliance with the Global IT standards and procedures throughout the production support
Steering and supporting decision making process by providing relevant information
Drive continuous IT service and application improvements
Budget responsibility, including work out the annual budget process, review monthly actual and maintain forecast
Strong general IT background (Consulting, Project Management, Broad Application/ Process knowledge)
Project Management skills with sound organizational skills
Ability to work with and lead virtual/distributed teams
In depth and end-to-end business process and operational knowledge
Strong Leadership and Communication Skills
Ability to maneuver in a complex organizational set-up
Fluent in English both spoken and written
Excellent verbal and written communication, including presentation and moderating skills
University Degree or similar in IT or Business Management
8 -10 years of working experience in IT management role

138

Oracle Applications Support Analyst Resume Examples & Samples

Perform level 2 support for production systems (heavily focusing on Oracle Order to cash modules)
Review , analyze and resolve production issues on timely manner
Perform triage with all necessary teams to drive the issue resolution
Perform Incident analysis as a resolver accountable for root cause analysis, resolution and reporting
Provide ad hoc and on-demand reports
Well aware & adhere of SLA for ticket resolution
Work with business users & leads to help them understand the system in better way
Understand the system issue and route the same to development team
Co-ordinate with quality assurance team for testing of specific of defect scenarios
Need to evaluate the business impact and determine the urgency & criticality of the issue reported
Provides resolution details properly and prepare the transmission documents
Perform knowledge transfer to other team members in the team
Provides system improvement recommendations that assist the business in achieving its goals and objectives
Monitor jobs/process and take proactive actions to prevent any potential production issue
Able to work as a team player
Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
Ensures that all production changes are processed according to Change Management policies and procedures

139

Business Applications Support Analyst Resume Examples & Samples

Provides product functional design by evaluating suggested enhancements, defining functional requirements, proposing innovative solutions, coordinating related enhancement activities and preparing external documentation Performs business functional design including system flows and information flows
Applies application/industry knowledge to develop functional solutions and prepares functional design specifications
Participates in, and potentially leads, workshops to complete process analysis and application prototypes
Provides expertise on current product functions and serves as a resource on future product direction
Identifies and clarifies product and regulatory requirements
Participate in planning and execution of test cycles
Participates in systems, integration and acceptance testing
Manages support mailbox and support system table changes (Production and Promo)
Supports access requests to legacy systems
Supports the Service groups during quarter end processing. This includes Master File changes with weekend support and working the daily report
Work with implementation on client migrations
Prepare data change requests and associated documentation
Supervises, Operational Data Store Integration (ODSI), Tax Information (TI) and Audit (AUD) File
Maintains legacy system password security
Manages quarterly audits under SOX regulations
Performs other duties or special projects as assigned that are specific to the essential operations of the department
May be required to work beyond normal working hours
Bachelor of Science or equivalent degree or equivalent work experience
3+ years relevant experience in the Payroll Tax industry desired
SQL and/or Oracle experience desired
Excellent written and verbal communication skills including strong interviewing skills
Proven analytical skills, problem-solving ability and decision-making
Demonstrated organizational skills and ability to Demonstrated organizational skills and ability to manage multiple priorities
Strong knowledge of structured analysis and design techniques
Demonstrated knowledge of payroll/HR industry and competitive systems
Demonstrated technical tool/technique experience in the preferred platform
Team-building, negotiation and influencing skills

140

Senior Manager, Applications Support Resume Examples & Samples

Leverage Puppet, Ansible, Jenkins, Docker and Pivotal Cloud Foundry to fully automate the stand up of environments, the deployment of code and the testing
Own DIT, QAT and Production environments for the Frontline Systems
Build state of the art telemetry for a fast paced environment that will allow for CI/CT/CD with minimal risk to the customers
Ensure non-functional requirements are injected early on in the SDLC and delivered with quality
Work with Test Data Management and Service Virtualization teams to increase speed and agility of moving code through non production environments
Work cross-functionally with business teams to drive improvement strategies, execute tactics
Review, coordinate and manage work performed by the team
Demonstrate a thorough understanding of complex issues and apply knowledge to situations
Demonstrate excellent project management skills; inspire teamwork and responsibility with team members
Provide 24/7 support as required
3+ years working with automation tools such as Puppet, Ansible, Jenkins, Docker, PCF, etc
3+ years working with DevOps models
5 + years management experience preferred
5+ years QAT or Production support preferred
Experience working with budgets and cross functional or multiple departments. Interaction between functions and department
Coach outside your team
Ability to manage remotely (geographically diverse)
6+ years experience supporting production applications and managing trouble tickets
4+ years experience coordinating development efforts with various stakeholders, including business analysts, project managers, development, customers, and vendors
2+ years software quality assurance experience including ability to define, review and execute detailed test plans

141

UI Applications Support Analyst Resume Examples & Samples

Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc
Support Production Releases and High Availability events
5+ years Application Production Support
Understanding of the Java/J2EE/.net technology stack and web technologies
Experience with Unix/Linux, Apache, Tomcat, Windows
Experience with relational databases such as MSSQL
Experience with client side UI technologies AJAX, HTML5, JSON, JQuery, NodeJS, AngularJS, etc
Strong XML technology experience (XSD, XPath, XQuery, XSLT, etc.)
Experience with Incident Management methodologies, systems and tools
Solid understanding of the major functionality bundled into a release, both from a technology and business point of view
Experience working with geographically distributed and culturally diverse work groups
Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously

142

Senior IT Applications Support Analyst Resume Examples & Samples

2+ years experience supporting relational databases
2+ years of technical applications support preferably in a hosted services environment
Experience maintaining and monitoring automated processes using scheduling tools
2+ years of Oracle DB query writing experience

143

Healthcare Applications Support Junior Analyst Resume Examples & Samples

Business point of contact for multiple teams including customer and vendor side stakeholders
Team lead responsibilities including tracking issues and status and communicating to client sponsor; identifying process improvements; troubleshooting complex issues and coordinating resolution between the client, Dell internal teams, and 3rd party vendors
Assist vendors and feeder systems in integrating new data with the 360 Encompass system
Perform application testing and verification post planned and unplanned 3M system or Dell IS maintenance/outages
Position may require on-call duties which require carrying a pager and working production issues 24x7 during on-call week

144

IT Applications Support Analyst Resume Examples & Samples

Generally work is self-directed and not prescribed
Serves as a resource to others
Actively makes improvements to avoid reactive issue resolution
Critical thinking and troubleshooting, reverse engineering scenarios
Able to learn multiple applications
2+ years of experience supporting F5 technology
2+ years of experience supporting applications in an enterprise environment
2+ years of experience with .NET support in an enterprise environment
Experience monitoring IT systems applications
Critical Analysis of systems applications and a history of proven troubleshooting skills a must
Bachelor's Degree or higher
Experience managing Solarwinds
Any of the following certifications (please indicate which apply): RedHat, Linux Plus, MCTS, MCSA, MCP, MCSE
VUE platform experience
Healthcare claims IT system support experience

145

Associate, Applications Support Analyst Resume Examples & Samples

Gain an expertise on the Global Wealth Management (GWM) portfolio
Coordinate and schedule SIT/UAT/PERF PBA, LATAM, IPB, Swiss deployments within the broader standardized GWM deployment schedule
Review and consolidate Release Instructions prior to deployments from our upstream partners
3-5 Application Support within a large enterprise environment
3-5 years of experience with Linux including shell scripting
Experience with Java/J2EE and other web technologies
Experience with large, complex projects with a global footprint
Ability to work with cross-functional teams in the region
Ability to be flexible, follow tight deadlines, organize and prioritize work while working across a globally dispersed organization

146

Web Applications Support Resume Examples & Samples

Support application availability objectives and mitigate risks
Manage application upgrades and Lifecycle projects and tasks
Participate and support Incident, problem, change and configuration management
Troubleshoot root cause issues
Develop, code, test and implement hotfixes
Create and coordinate reporting needs for system performance, capacity and key business metrics
Leverage monitoring and alert processes to improve system stability
Maintain application runbooks
Provide technical guidance and coordination activities
Bachelors College degree or equivalent experience
2-4 years of experience in a large enterprise environment
Systems analysis, database concepts and systems design
Source Code Management concepts
Agile Development experience
Detailed knowledge of framework-based development
Analysis skills, applying the technical solutions to problems and performance concerns
Strong working knowledge and support of .NET Applications and Development or iOS/Android
Experience in ASP.Net, C#, XML, HTML, AJAX, SQL and Scripting
Java Script - AngularJS or KnockoutJS, a plus

147

Business Applications Support Specialist Resume Examples & Samples

Troubleshoots hardware and software problems
Communicates with IT to resolve problems that require escalation to second level support
Prepares workstation hardware, software and network access for new associates
Maintains PC inventory for assigned functional area
Analyze and test proposed changes to business-related application information
Consult with business unit and supervisor to identify, analyze, refine and document business requirements
Work closely with business unit and other areas of IT to resolve problems and exceptions
May consult with vendors on technical aspects of assigned applications
Advanced concepts, principles and practices of PC support
Operating systems, resources, and services sufficient to maintain equipment, change passwords, map drives and configure workstations
PC hardware sufficient to install, move and customize workstations
Microsoft Query and or integration of outside databases
Basic concepts and practices of issue tracking, change management, and requirements gathering
Basic policies and procedures used in IT and how they affect assigned applications
The relationship between IT and business
Basic awareness and understanding of the business context of a technical solution
Creating accurate documentation
Troubleshooting hardware and software problems
Setting up hardware, software and network access for end users
Customizing work stations
Take ownership of an aspect or task on a project
Actively communicate technical and business aspects of work efforts
Participate in requirements gathering sessions
Analyze and solve problems
Provide a high level of customer service
Follow all internal procedures for handling requests
Effectively organize and prioritize tasks and responsibilities
Demonstrate flexibility in accepting and adapting to change
Clear, concise, grammatically correct oral and written communications
Bachelor’s degree in MIS or Business
Proficient understanding of principles in one or more functions of position
Intermediate knowledge of relational databases and 3rd party applications
Basic knowledge of SQL

148

Applications Support Group Manager Resume Examples & Samples

Manage a team of highly motivated managers, designers and developers drawn from our strategic partners and Citi staff based in multiple geographical locations
Train, assign work, provide Technical/Business advice and guidance to staff, provides regular performance feedback to staff for continuous improvement
Minimum of 10+ years of relevant experience preferably within an international technology organization in delivering complex projects with Java Enterprise technologies, various middleware technologies, service-oriented architecture, microservices, APIs and cloud platforms
Strong Hands-on expertise and experience of delivering applications based on TIBCO suite of products: Business Works, EMS, BW Designer, AMX BPM Studio, Enterprise Java technologies, Oracle and Pivotal Cloud Foundry
Ability to manage senior staff, as well as manage staff working remotely across multiple locations

149

Applications Support Technical Analyst Resume Examples & Samples

Installing/upgrading software and related products
Configuring software-related products in conjunction with 3rd parties and users
Monitoring system resource usage, ensuring satisfactory application performance
Establishing, writing, testing and monitoring Backup and Recovery Procedures
Performing ad hoc system changes as requested by 3rd parties
Recommending and implementing changes to improve performance
Keeping up to date with software products and relevant tools
Issue resolutions, fault analysis and rectification for Level 2 and 3 support request
Creating and maintaining systems documentation
Compliance with CGI work processes and contractual arrangements with the client
A minimum 2 years application support experience
Problem determination, workaround resolution, root cause analysis, major incident management skills
A strong customer service approach with excellent communication skills
Basic SQL database support knowledge
Ability to manage Incidents, Requests and Enhancements using online tools and processes
Experience in deployment of service releases, patches, requests and customisations
Ability to work with multiple stakeholders, CGI, Clients, and 3rd parties
The ability to provide after-hours support as per weekly roster

150

Equity Trading L Applications Support Resume Examples & Samples

Solid knowledge of FIX
Skilled with Shell and PERL scripting
Skilled in SQL, Sybase, Oracle and UNIX
Knowledge on network/connectivity troubleshooting
Knowledge of Equities, Fixed Income and Derivatives processing
Bachelor's Degree is required preferably in Computer Science
Understanding of the full software development lifecycle
Previous experience within a leadership role
Relevant Production Support and incident management experience
Solid understanding of financial terms & concepts
Ability to work weekend, and on call rotations
Ability to handle stressful situations and be able to multi-task
Experience in a client driven technology role working as part of a global team
Risk minded and aware; able to manage risk deliverables and commitments
Track record of working pro-actively in a support environment, identifying issues and finding ways to automate/ resolve them
Significant experience in an application support role in a dynamic financial environment
Understanding of order managements systems and trade lifecycles from technology perspective
Flexible, proactive and self-motivated
Delivery & detail oriented
Working with diverse, international team in multiple locations and cultures
Ability to build strong links across global teams
Demonstrated ability to support demanding users with proven ability to handle pressure
Ability to plan and organize the work so that it is efficient and effective and allows service to be delivered promptly and reliably
Ability to analyze a complex problem and identify potential solutions by exploring diverse alternatives, including, where applicable, risks and potential business impact
Ability to make the rapid, correct decisions based on the necessary information and to take action accordingly
Consistently demonstrates integrity
LI-DK1*

151

Eaglepace Applications Support Analyst Resume Examples & Samples

Monitor, maintain, and resolve issues for our client’s portfolio of applications on Eaglepace platform
Work closely with Business Analysts, Data Analyst and client team members in order to understand and resolve the incidents/issues within SLAs
Triage, manage, resolve, and document issues and events
Work on Continuous Service Improvement Plan

152

Manager, Applications Support Resume Examples & Samples

Work daily in a dynamic environment, mostly built around managed services, managing a small team to deliver best in class services to all customers (internal and external)
Manages team members effectively, providing servant leadership support and partnership, in depth understanding, and vision for direct reports
Develops team members, growing them for the next level of service delivery and career growth
Manage and support middleware system integrations across multiple vendor partners and service providers
Manage the website www.metropcs.com, with specific focus on customer experience flows and web service integrations with the MetroPCS billing system
Manage the Supply Chain technical delivery process and business integrations wherein physical assets are converted to virtual assets
Manage the network connectivity of all billing production and non-production environments
Plan, deliver, manage, and/or govern production projects and committees as needed
Consult with development and Quality Assurance (Testing) teams in a DevOps environment
Provide reporting to management and leadership on departmental and application-set performance
Cross-functionally supports the IT Operations team and wider application set within the MetroPCS ecosystem
Manages production outages and escalations end-to-end, ensuring the correct stakeholders are involved to be able to drive resolution, communicating to impacted business units, gather data on impact to systems and business, and report on impacts via metrics to IT and Business Leadership teams
Be a lead person in defining monitoring needed for the applications and flows in the technology ecosystem, and managing projects to get monitoring delivered and/or updated as necessary
Available for a weekly on call program to support production
Assists management and other team members in ensuring production stability through understanding of business needs, changes being implemented and high level technical flows
Provides subject matter expertise (SME) leadership and consulting support on complex tasks related to the primary functions of the position
Initiates and executes initiatives to improve functional processes, procedures, and tools utilized by the team
Reviews deliverables and provides input/training for other team members
Strong understanding of other business channels (especially Retail Sales, Finance, and Supply Chain)
Contributes to process improvement initiatives (Continual Service Improvement, CSI)
Utilizes ticketing system to manage and understand ticket queues (Incident Management, Change Management, RCA Management, and Problem Management)
Minimum of 3 to 5 years of systems application management experience in telecom with understanding of strategic business information systems
Working understanding of business and system processes/technologies within multiple knowledge areas, allowing for cross-functional strategy and support
Specifically, working knowledge, and proven history, of middleware and web service management with a focus on system flows and the supported customer experiences thereof, as well as knowledge of Supply Chain systems Training Environment Management
Working understanding of system managerial best practices and principles, demonstrated ability to apply said principles, ability to report on governance areas in a clear, consumable fashion (strong organizational skills, attention to detail, and a well-spoken, confident, manner)
Excellent written and verbal communication skills; effectively able to communicate with all employee levels
Experience with identifying and resolving internal and external customer problems
Experience in working with members of the project/product management team, business subject matter experts (SME’s), operational support teams, and executive leadership to develop and implement viable solutions, explain system problems and mitigation efforts, and train on system functionalities and technical outcomes
Demonstrates competent consulting skills and experience in bridging gaps between technology and business operations
Must be proficient and have experience using MS Office (Excel, Word, PowerPoint)
ITIL Foundations preferred
Bachelors Degree. Quantitative discipline or eq. work experience

153

Applications Support Senior / Lead Analyst Resume Examples & Samples

Provide support for AML investigations application suite. Key responsibilities include the following
Develop software code as per the solution architecture and design
Provide level 3 support to troubleshoot and resolve application related issues and manage change requests. Manage change requests
Support System Integration Testing and User Acceptance Testing
Coordinate production fixes
Application performance testing, benchmarking and tuning
Lead Continuity of Business testing and DR activities as needed
Perform capacity planning for BAU infrastructure growth
Review application and database logs/ reports and proactively address any issues that may impact application stability
Problem ticket resolution and change management
5-10 years’ experience in application development and support using J2EE, database technologies
Must have experience with AML monitoring standards, processes and technologies in a large financial services organization
Hands-on experience with Oracle databases and very strong in troubleshooting and SQL query optimization techniques
Experience with Websphere ND, IBM HTTP Server, Actimize RCM 5 and above
Experience with SQL, ETL and Data warehousing tools

154

Principal Analyst, Applications Support Resume Examples & Samples

Proficient at resolving day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues; designing, specifying, testing and documenting program modifications and functional enhancements
Proficient at performing system monitoring , verifying availability of all hardware, systems, reviewing system and application logs and verifying the completion of scheduled jobs and creating, maintaining and updating operational documentation
Proficient at ensuring users have correct security rights and performing security audits
Provide Subject Matter Expertise for systems. Assist in determining the impact of operational issues and provide input into their resolution. Communicate changes and potential risks
Working understanding of systems, databases and hardware support
Minimum 8 years experience in systems, databases and hardware support required
Minimum 8 years experience in troubleshooting customer related issues and managing customer relationships required
Working understanding of software development principles and methodologies
Bachelors Degree in Telecommunications, Computer Science, Information Technology, or equivalent experience

155

Manager Applications Support Resume Examples & Samples

All aspects of employee management- mentoring, training, reviews, positive and negative feedback
Enforcing production management policies for all applications ensuring stability, audit, risk and compliance of the applications
Lead daily, weekly, and monthly partnership meetings internal and external driving concerns/issues within the environment
Build effective working relationships with co-workers, internal/external customers and other resources inside and outside the organization
Communicating to management any variations to documented procedures, processes or policies

156

Associate Sofware Developer & Applications Support Resume Examples & Samples

Assisting the existing team in the delivery of high quality, robust technical solutions for applications
Working closely with business analysts and other members of the team to analyse and refine requirements for new features and design efficient solutions
Coming up with ideas on system solutions by comparing advantages and disadvantages of custom development
Complete applications development by coordinating requirements
Contributing to team meetings
Troubleshooting development and production problems across multiple environments and operating platforms Interaction with our teams

157

Applications Support Analyst, Card Services Resume Examples & Samples

Lead, mentors and coaches a team of support analysts with specific focus on distributed, batch & vendor applications
Serve as primary manager backup for escalations
Lead the support for all of Vendor application space for the Line of business
Serve as lead resolver and drive resolution for high priority incidents across the Line of business
Research issues escalated from Help Desks, Support Groups and other departments
Provides accurate problem identification, root cause analysis, ticket documentation and customer/vendor dialogue
Documents small-to medium-scale projects and delivers presentations with minimal supervision
Provides activity, progress and status reports to management and keeps management posted of any critical issues
Design, document and enforce support policies and procedures
Minimum 3+ years of overall professional experience in a large-scale, high availability, fast paced, distributed environment
Minimum 2+ years’ experience in a lead or support management role
Minimum 3+ years’ experience in financial industry specifically having functional knowledge of credit card & payment systems
2 -5 years’ experience using Mainframe systems navigating green screens
2+ years of experience with Excel, Word, Access, Visio, and PowerPoint
2+ years' of experience managing high-priority incidents (P1's, etc.)
3-5 years’ experience on file transmissions using scheduler software such as Control-M, CA-7 and/or Netbatch
Self-Starter with the ability to identify, troubleshoot, and skilled in problem solving and decision making
Strong interpersonal skills, including verbal, written, and listening skills with the ability to influence and lead others
Understanding of monitoring tools a plus Basic knowledge of networking technology

158

Specialist, Applications Support Resume Examples & Samples

Answers internal and external clinical and technical questions via phone, email, and remotely via networking
Bachelor's Degree in technical field or equivalent experience (emphasis on biomedical, electrical or hardware engineering preferred)
2 or more years clinical or lab experience working with medical systems
Strong oral, written, and computer (MS Word, Excel, Outlook) skills
Customer service experience in a medical environment
Experience developing, implementing, and delivering technical or clinical training programs
Previous experience with EnSite, EP-WorkMate, C7 / Ilumien, or RADI systems

159

Production / Applications Support Analyst Resume Examples & Samples

1) Linux, Apache, MySQL and Java applications
2) Amazon Web Services
3) Linux shell scripting
4) Writing queries and managing for MySQL databases
5) Java, Ruby, C and C++ programming
6) SSL, TLS and certificate management
7) Hadoop Big data technology

160

Analysts, Applications Support Resume Examples & Samples

Interface with users and develop a system to meet user needs
Analyze and modify system designs, evaluate and recommend equipment modifications or additions, and perform system and network sustainment activities
Provide Subject Matter Expertise in a core functional Application Support Discipline, such as Message Processing, Mediations, Provisioning, Billing, Web, Middleware, Retail Activation Systems, or Payment Processing
Assess critical paths to prioritize, determine the impact of, and resolve complex and critical issues via data extraction and quantification
Forecast and plan for supporting both applications’ functionality and capacity requirements in a rapidly growing, changing, and complex environment
Protect and ensure the stability of operational systems and networks and maintain the integrity of the data they contain
Coordinate and prioritize all escalated activities, including testing, project related tasks, and implementation of system upgrades, enhancements, and bug fixes
Develop and implement scripts for automation solutions
Install, configure, integrate, and support software
Support, troubleshoot, configure, and resolve issues with Active Directory, LDAP, TCP/IP, and other IT Communication protocols
Experience (1) utilizing Web Logic versions 11g and 12c, JBoss 6.0 and 7.0, and the IBM Web Sphere Application Server
Experience (2) working with the Oracle Service Oriented Architecture Suite versions 10.1.3.5 and 11.1.1.2. and SpringSource Tomcat Server versions 2.0, 2.1, and 2.5
Experience (3) programming in Java, SQL, PL/SQL, C, C++, and C#
Experience (4) working with Apache 2.0, 2.2, 2.4, Apache Tomcat 8.x and 9.x , Sun Web server 6.0 and 7.0 (iPlanet), and Microsoft IIS 4.0/5.0
Experience (5) scripting with Bash, Korn, C Shell, Perl, Python, Web Logic Scripting Tool, Apache ANT, Java Server Pages, HTML, XML, XSLT, Applet, DHTML, and Java Script
Experience (6) utilizing databases including Oracle 10G and 11G, MYSQL, and MSSQL Server 2008/2012
Experience (7) working with Java Message Service, Enterprise Java Beans, Java Database Connectivity, Open Database Connectivity, Java Remote Method Invocation, and Microsoft XML and .NET Framework technologies
PRIMARY REQUIREMENTS: Master’s degree in Electrical or Computer Engineering or a related field and 1 year of relevant work experience
ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Electrical or Computer Engineering or a related field and 3 years of relevant work experience

161

IT Applications Support Analyst Resume Examples & Samples

Investigate and resolve Level 1, 2, and 3 support issues for assigned systems working directly with users and other IT team members
Update status using help desk software and generate appropriate management reports
Provide application documentation, fact sheets and training guides for application systems
Appropriately escalate or process related issues to management as needed
Work closely with IT analysts to develop, maintain and report on service level agreements with the business
Assist the business with communication, training, and rollout activities related to IT projects
Monitor results of IT projects and develop action plans to ensure projects meet business goals and objectives

162

Technical Applications Support Consultant Resume Examples & Samples

Dealing with customer issues in a friendly and patient, yet efficient manner, keeping business impact in mind
Keeping customers informed on the progress of their call/order
Working as a team to ensure that new and outstanding cases are dealt with quickly, correctly and in priority order
Providing support to other staff as appropriate
Accurate use of call logging system
Producing quality documentation for staff and customers as required
Troubleshooting problems encountered by customers using remote connectivity methods
Completing upgrades for clients and on internal systems as required to targets set and in accordance with appropriate quality procedures
Installing and upgrading back-end databases for our software (SQL Server, Progress)
Installing and configuring software as per set guidelines ensuring consistency
Migrating client systems in accordance with orders
Setting maintenance plans, scheduled tasks, backups and other routines on customer servers
Maintaining and amending software licenses
Providing advice and assistance in accordance with maintenance agreements/SLAs/internal targets

163

Associate Computer Applications Support, Bell Resume Examples & Samples

Program and participate in building a data warehouse model
Integrate multiple sources into one common model through the use of various technologies: SQL Server, SSIS and C# .NET (nice to have, not required)
Have good knowledge of data warehouse concepts
French skills : fluent in the language with no significant limitation
English skills: working ability to carry out normal business in the language
Minimum Collegial diploma in a field related to IT or Business intelligence
SQL Server/ SSIS / ETL Process: Expert
Ms Access and Excel intermediate level
Self motivated individual with excellent analytical and problem solving skills
Strong team focus and ability to work well with immediate and extended team
Effective communicator, both verbally and written
Works well under pressure and can carry many projects simultaneously meeting deadlines
Knowledge in one of the following programming language: C#/VB .NET, Python
Bachelor degree in IT or Business Intelligence
ETL Development skills in Database software Terradata, Oracle
Microstrategy: Nice to have, but not required
Knowledge in other reporting tools and Big Data (Qlickview, SSRS, Tableau, IBM Cognos, Microsoft BI, SAS, Oracle, SAP Business Object, Hadoop, Cloudera, Informatica…)
Previous Access Network experience
Knowledge of corporate Bell systems: SAP, HSA, iMS, PEATS, NDW

164

Associate, Applications Support Analyst Resume Examples & Samples

Should be able to provide 24/7 on-call support
Experience with relational databases such as DB2
Strong knowledge of relevant applications and development life cycles
Strong desire to learn new technology
Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint
The ability to work on-call nights/weekends as needed

165

Trade Applications Support SQL / Unix Resume Examples & Samples

Troubleshoot application issues, determine sources of problems, and identify solutions for internal and external clients
Participate in test, document, release, and provide post/pre installation support for custom applications
Maintains operation, monitoring and integrity of production systems to meet established standards
Test and implement new software releases and configurations from both internal and external developers
Liaise regularly with business analysts and ensure awareness of system issues
Troubleshoot web and client-server applications in production and development environments
Interact regularly with members of the development team to produce software solutions that address operational needs and requirements
Provide dedicated hotline and face to face support to internal and external clients
Interpret customer requests and takes appropriate action to produce high levels of customer satisfaction that are balanced with business needs
Participate in team meetings and gain understanding of customer business
Create and run ad-hoc custom reports for business analysts and external clients
Monitor system problems and initiate recovery systems
Demonstrated ability to work successfully in a cross-functional environment including development, networking, operating systems, database, application servers and web serving
Proven knowledge of the applications development lifecycle
Demonstrated ability to pay close attention to detail and ability to follow through with open issues until resolved
Demonstrated ability to work in a team environment, handle multiple tasks simultaneously and adapt quickly to changes
Demonstrate ability to make effective decisions within high pressured environments
Proven knowledge of global equity markets
Demonstrated excellent communication skills (verbal and written), good interpersonal skills, ability to gather and understand requirements in the financial sector
Demonstrated ability as a member of a team to communicate technical and production-related concepts to a broad range of technical and non-technical staff
B.S. Degree and 2-5 years experience

166

Associate, Applications Support Analyst Resume Examples & Samples

Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
Develop and maintain relationships with technical staff, end users and clients
Must be detail-oriented and well-organized
Must demonstrate the ability to effectively communicate verbally and in writing to the team and the customers
Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities
Must demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly
Must demonstrate creativity, innovation and high performance
3+ years experience managing UNIX/Linux environment
3+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, .NET technologies, ASP.NET, C#, VB.NET, .Net Framework, Window/Web Services, SSRS Reports, SSIS)
1-3 years of hands-on experience in data analysis/ SQL
1-3 years experience in UNIX shell, Perl, Python, or similar scripting languages
1-3 years experience utilizing scheduler software such Control-M or Autosys
Experience in Disaster Recovery planning and test execution
Experience supporting mission-critical in financial services industry, particularly in Consumer Banking environment, is a big plus

167

Senior Analyst, Applications Support Resume Examples & Samples

Coordination of end user support
Assess system issues, coordinate, determine root cause and impacts, and recommend solutions
Create solution options based on research of (current and future) system capabilities, standard processes, and high-performing companies
Assist business in leveraging (where advisable) standard process/system capabilities to reduce complexity and customization
Provide detailed documentation (such as technical solution design) in relevant work repositories and guidance and support to development, delivery, test and business teams
Ensure stakeholders, management and project managers are fully informed of project risks, team activities and project status
Research, identify and drive improvements to project efficiency, speed and quality via new cross-team synergies, methods, and tools
Manage user and systems administration
Monitor systems and hardware performance and usage
Manage the system change process
Provides accurate estimates of effort and timelines for completion of assigned tasks
Reviews deliverables, provides input for other analysts, and supports knowledge transfer and ad hoc training of functional processes/systems
Researches production issues and supports the Application Support group as needed
Assists business in articulating enhancements to resolve issues
Requires competency in customer focus, change & innovation, strategic thinking, relationship building, and results focus
Support and delivery
Proficient at resolving day-to-day support issues ensuring effective and timely resolution with competing high priority issues. Duties include resolving and tracking user issues; designing, specifying, testing and documenting program modifications and functional enhancements
Proficient at performing system monitoring , verifying availability of all hardware, systems, reviewing system and application logs and verifying the completion of scheduled jobs
Proficient at ensuring users have correct security rights to systems and assist with performing regular security audits
Proficient at identifying application issues and trends of technical problems to prevent future occurrences
Transfer knowledge to other members of your team as well as across to other groups
Ad-Hoc reporting in special situations
Validate all code produced by group is efficient and accurately addresses its purpose
Flexible work schedule to cover 24 X 7 operational support
Total experience with increasing responsibility – 6 years Software/systems, database and hardware support– 6 years team lead experience – 4 years project implementation/SDLC experience- 4 years facilitation of cross-systems support and development– 2 years module configuration
Working understanding of testing, quality and change management methodologies
Minimum 6 years’ experience in troubleshooting customer related issues and managing customer relationships required

168

Unix / Linux SQL-applications Support Analyst Resume Examples & Samples

Monitor infrastructure, servers, databases, distributed batch jobs
Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions
5+ years of Application Development work experience throughout the entire project lifecycle
Should be able to provide 24/7 on-call support
Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
Experience with relational databases such as DB2
Knowledge of queue technologies, such as MQ/JMS
Strong knowledge of relevant applications and development life cycles
Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint
The ability to work on-call nights/weekends as needed

169

Senior Analysts, Applications Support Resume Examples & Samples

Troubleshoot and deploy applications running on TIBCO, WebLogic, and Java frameworks in UNIX and LINUX, and monitor using Wily Introscope, AppDynamics, Splunk, Sitecope or a similar tool
Work with Java Virtual Machines from a support and troubleshooting perspective, perform complex SQL queries through multiple interfaces, and work with WebLogic Server in an environment with multiple domains and multiple managed servers for each domain
Resolve day-to-day support issues, ensure effective and timely resolution of issues in production environment, troubleshoot customer impacted issues, and manage customer relationships
Forecast and plan for support of both application functionality and capacity requirements in a rapidly growing, changing, and complex environment
Assess critical path, assist in implementation of any projects required by the business, and be available to provide 24/7 on-call support on a rotating basis with other team members
Lead efforts in complex troubleshooting, recovery, and root cause investigation, transfer knowledge to other members of the team and other groups, and resolve day-to-day support issues ensuring effective and timely resolution in the production environment
(1) supporting TIBCO and BusinessWorks, TIBCO Enterprise Message Service, TIBCO Rendezvous, multiple types of TIBCO adapters, and WebLogic
(2) managing and resolving daily customer issues in a software production environment, including the telecom software functionalities of provisioning, activation, payments, billing, and usage
(3) monitoring and creating complex alerts and dashboards of larger carrier class enterprise middleware systems using wily introscope 9 and AppDynamics 4.1
(4) performing capacity, systems, and tuning analysis of multi-clustered TIBCO and J2EE applications in a UNIX and LINUX environment
(5) performing scripting in a UNIX and LINUX environment, including Shell or Perl, to execute complex queries, and utilizing testing, quality, and change management methodologies
PRIMARY REQUIREMENTS: Master’s degree in Information Technology, Computer Science, Computer Information Systems, Computer Applications, or a related field, and 3 years of relevant work experience
ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, Computer Applications, or a related field, and 5 years of relevant work experience

170

Business Applications Support Supervisor Resume Examples & Samples

Management of upgrades, patching and support of complex business application landscape
Ensure adherence to internal IT processes and procedures including SDLC, Security and Change Control
Interface with business application vendors, value added reseller and 3rd Party resources to support and maintain corporate software and systems
Support and Maintain ERP, CRM, SharePoint and PLM systems
Lead and execute small to medium sized projects related to the business application objectives
Create Project Plans, scope documents, charters and requirements documents
Ensure objectives complete on schedule while reporting progress to customers and internal IT management
Leads, coaches and supervises a small team of business application technicians and engineers
Monitors the workload of support staff and assists the team in the resolution of customer requests
Approves time and expense of support staff and manages PTO schedules
Encourages collaboration, accountability and innovation in the team
Experience with the ERP, CRM, PLM and related systems and processes
Experience with leading technical support staff in the pursuit of excellent customer service
Experience with MS-Word, MS-Excel, MS-PowerPoint, MS-Visio, and MS-Project
Strong interpersonal and communication skills, including verbal and written
Ability to communicate complex technical concepts in terms that are understandable to the business
Ability to interface with technical staff and understand complex technical systems and architectures
Skilled in being a strong team player, i.e.; flexible, collegial, and enthusiastic
BS in Computer Science, MIS, or equivalent
Relevant IT Certifications
2-year minimum experience working in a supervisory or lead role
4-year minimum working in an Information Technology or related role

171

Business Applications Support Specialist Resume Examples & Samples

Enterprise Resource Planning System
SDL Financial System
Online Ordering System
Human Resource System
Sales Support System
Travel and Expense Management System
Online Training System
Query Management System
Online Scheduling System
IT Helpdesk System
…and various other software systems that SDL currently uses to operate and manage its Business processes
Learn the features and functionalities of the business-related software systems
Analyze the support tickets and identify the root cause and the most appropriate cause of action required
Collaborate effectively with the relevant resources including other departments across SDL
Update and Maintain the Support Knowledgebase documents and instruction guides where appropriate
Monitor System usage to ensure business rules are being adhered to through Maintenance Tasks
Understand, evaluate and work on improvements to the processes and procedures
Practical experience of supporting applications to ensure their operability and efficiency
Hands-on experience working on support requests/tickets
Good verbal and written communication skills (English)
Good numerical skills
Practical experience in using/creating/updating/maintaining knowledgebase and support documentations
Willingness to work in shift-based schedule
Ability to work effectively with various types of end-users
Ability to work under pressure efficiently
Ability to multi-task, prioritize and manage workload
Self-motivated and self-reliant with ability to work independently
Excellent attention to detail and be pro-active, hardworking and patient
Ability to excel both independently as well as part of a team
Applicant should have willingness toward self-improvement and continuous learning
Bachelor’s degree in Science or Computers
5 – 3 years of relevant work experience

172

Analyst, Applications Support Resume Examples & Samples

Maintain end-to-end understanding of functional aspects of application and associated business processes
Provide functional and/or technical direction/assistance for assigned applications
Monitor incoming service requests and incidents for assigned application(s)
Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
Work directly with users to identify and resolve issues adversely impacting business processes
Identify solution alternatives to address issues raised throughout service request or incident lifecycle
Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
Complete high level designs and associated estimates to meet defined requirements
Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
Develop documentation and provide training to users as appropriate
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
Provide input to IT Project Management Office to support clear and concise requirements definitions
Assist team members handling major incidents for assigned applications; identify the root cause and short or long term solutions
Informally mentor less experienced team members on an as needed basis
Bachelor’s Degree in Computer Science, MIS, and/or equivalent work experience in a related field
0-2 years of experience in designing, developing, maintaining, enhancing and supporting Hyperion version 11 or higher and/or PeopleSoft version 8.8 or higher
Familiarity with Shared Services, Hyperion Financial Reports; Hyperion Web Analysis; and performance tuning of Hyperion Applications
Ability to perform administrative responsibilities for Hyperion applications (HFM, FDM, ARM, FCM), including: performance tuning, data loads, dimension builds
Familiarity with the configuration and use of PeopleSoft security
Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
Strong written and verbal communication skills with an aptitude for problem solving
Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
Ability to provide solutions that align with business strategies
Aptitude to learn to troubleshoot complicated issues across multiple systems and driving to solutions
Ability to support resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
Ability to provide technical solutions to non-technical individuals
Demonstrated team building skills
Willingness to travel to company locations (up to 5%)
Oracle Hyperion and/or PeopleSoft certifications or education
Experience with Shared Services, Hyperion Financial Reports; Hyperion Web Analysis; and performance tuning of Hyperion Applications
Performing administrative responsibilities for Hyperion applications (HFM, FDM, ARM, FCM), including: performance tuning, data loads, dimension builds
2+ years of experience supporting business applications
2+ years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)
2+ years of experience in application development or a programming language
In depth knowledge of PeopleSoft Development Tools 8.50 or higher (Application Engine, Component Interfaces, PeopleCode, and Cobol)
In depth knowledge of PeopleSoft application change management
Experienced with Data Mover, Application Designer/Object Migrations, and Configuration Manager

173

Associate, Applications Support Analyst Resume Examples & Samples

1-3 years’ experience support experiences with KANA Response platform is a plus
1-3 years’ experience troubleshooting SMTP and TCP/IP flow infrastructure issues is a plus
1-3 years’ experience support experiences with KANA Response (Plus to have)

174

IT Manager, Corporate Applications Support Resume Examples & Samples

Serving as the technical lead for business users across Corporate applications
Assisting and advising with troubleshooting and working with internal and 3rd party support resources
Overseeing the design, development, testing, implementation and support of internal software and database applications
Managing internal and 3rd party resources to ensure assigned tasks are completed accurately and on-time
Escalating issues and measuring against SLAs
Providing support metrics and dashboards for key enterprise systems (Tier-1, 2 and 3)
Guiding the business in formulating requirements and priorities including establishing and overseeing the implementation of appropriate business logic
Identifying and evaluating the impact of proposed or requested major changes to existing application systems, modifying them for cross-enterprise commonality and efficiency and preparing them for assignment and execution after establishing appropriate priorities in conjunction with business management
Communicating outages and other key messages to the user community
Analyzing business requirements and functional change requests including identifying omissions and errors in requirements, recommending optimum approaches and developing systems and/or applications design for approved projects
Ensuring the team maintains clear communications with channel partners and that due-dates and commitments for project proposals and documentation are satisfied
Overseeing and monitoring team workflows, task assignments and tracking of projects and commitments, and maintaining/archiving supplemental support materials, presentations and documentation
Coordinating user training and development including associated supplemental materials, presentations and documentation
Keeping current with the latest versions of applications development software, techniques and practices
Advanced degree and/or specialized training
Experience with AECOM Corporate Systems and functions

175

Systems & Applications Support Analyst Resume Examples & Samples

Manage and maintain OnBase user group security architecture with Windows AD authentication including access provisioning and application installation
Troubleshoot Tier II support requests for ECM systems (OnBase, OpenText, integrations) for internal and external customers, resolving issues in a timely and professional manner within established Business SLAs
Escalate issues to next level, working with appropriate vendor or internal teams until a resolution has been implemented
Consistently document all issues and resolutions in tools provided
Work on small to medium size development requests within ECM systems and solutions including new document types, scanning projects and workflow solutions within OnBase . Ensure high quality and timely implementation of system changes
Manage image disk groups and respositories
Work in conjunction with senior technical infrastructure team members to update and administer OnBase application and database servers
Respond to system health alerts, provide after-hours support as needed
Assist with PC hardware support and application roll-out tasks as needed
3+ year of experience with B.A. or B.S. in Information Techonolgy or related field. Or
Prior technical support, operating systems, network, or application experience
Must be available to work outside normal business hours on periodic support or emergency basis
Previous OnBase, .NET, SQL or HTML knowledge a plus
Knowledge of healthcare insurance and third party reimbursement requirements
Track record of company longevity / loyalty (3+ years)
Lives in geography

176

Senior Analyst, Applications Support Resume Examples & Samples

Operate in a 24/7 on-call support role focused on maintaining high system availability
Support software-related escalations and drive resolution as required
Provide root cause analysis and impact validation for system outages
Monitor system performance while maintaining the parameters and thresholds required
Provide guidance, leadership, and expertise to team members
Bachelors Degree. Bachelor’s degree in Software Engineering, Computer Science or a related field or the foreign equivalent, and 5 years of progressively responsible post-baccalaureate relevant work experience
Master’s degree in Software Engineering, Computer Science or a related field or the foreign equivalent, and 3 years of relevant work experience

177

Senior Analysts, Applications Support Resume Examples & Samples

Responsible for the day to day operations including maintenance, monitoring, backup and recovery to administer databases supporting data archiving environments
Work with compliance and legal teams to determine data retention policies and requirements; execute retirement and define purge parameters under their direction
Provide operational support on IBM-AIX, HP-UX and Sun Solaris environment to deploy and configure Oracle Databases and Optim application
Define and implement security best practices to secure, maintain and access archived data
Perform design, implementation and management of Enterprise Archiving applications: “IBM Optim Infosphere Data Archiving” or “Informatica Data Archive and Application Retirement” solution
Review application and database architecture to ensure data archiving solution is highly available and scalable
Provide administration and maintenance of multi-terabyte databases running on Oracle and SQL Server with Oracle RAC and Data Guard supporting Highly Transactional and Data Warehouse applications
Perform design and deployment of logical and physical data modeling to support application and data retirement/masking of various applications
Coordinate with cross-functional teams to ensure processes running backups, archiving and retrieval are occurring appropriately
Perform installation, configuration, troubleshooting, code optimization and capacity planning for application and database infrastructure to support application and data life cycle management
Apply experience in programming in: One scripting language: Shell, Kron, Powershell, Perl, Jscript; and One object-oriented programming language: VBA, C, C++, Java
Write, debug and tune database codes using T-SQL or PL/SQL, ETL Packages, Stored procedure, functions, triggers to troubleshoot issues related to data archiving processes
Experience in operational support on IBM-AIX, HP-UX and Sun Solaris environment to deploy and configure Oracle Databases and Optim application
Experience in administration and maintenance of multi-terabyte databases running on Oracle and SQL Server with Oracle RAC and Data Guard supporting Highly Transactional and Data Warehouse applications
Experience in design, implementation and management of Enterprise Archiving applications: “IBM Optim Infosphere Data Archiving” or “Informatica Data Archive and Application Retirement” solution
Experience in design and deployment of logical and physical data modeling to support application and data retirement/masking of various applications
Experience in programming in: One scripting language: Shell, Kron, Powershell, Perl, Jscript; and One object-oriented programming language: VBA, C, C++, Java; and
Experience in writing, debugging and tuning database codes using T-SQL or PL/SQL, ETL Packages, Stored procedure, functions, triggers to troubleshoot issues related to data archiving processes

178

Senior IT Applications Support Analyst Resume Examples & Samples

Utilize strong technical aptitude on a daily basis with experience in unix shell scripting, Relational Database queries and performance analysis, Secure File transfers, monitoring
3 years experience in technical applications support preferably in a hosted services environment
3 years experience maintaining and monitoring automated processes using scheduling tools
3 years experience with relational databases
Experience writing and executing unix shell scripts
Strong leadership and self-initiative
Ability to work with others to improve an application service model
Able to drive new solutions and lead innovation

179

ETL Applications Support, VP Resume Examples & Samples

End-to-end Incident and Problem resolution for responsible LOBs
Lead and/or Manage production support team to deliver the services
Responsible to ensure that the applications met their required service levels
Responsible to support process improvements to continuously improve the stability and performance of the applications
Identify system bottlenecks and opportunities for betterment
Perform service transition from development to support
Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business
Coordinate and work with the global production support team
Strong sense of ownership - Feeling of personal accountability for all areas directly or indirectly supporting the business/service area for which they are responsible. Willingness to drive people on all sides of an issue to a common understanding and then drive them toward resolution
Leadership - Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed
Self Directed - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders
Bachelor's/Master's Degree in Computer Science, related field or Equivalent work experience
10+ years of professional experience in the field of information and technology
7+ years of experience in Data Management/ data warehouse
5+ years of Experience in developing and designing of ETL methodology for supporting data transformations using Ab Initio and/or Informatica
Experience in working in Teradata environment, using Teradata utilities (TPT, FastLoad, MultiLoad, TPump, FastExport)
Experience with Batch Scheduling tools such as Contol-M
Experience in SQL debugging skills
Experience in using BI tools such as Business Objects and/or Tableau
Knowledge of open source tools and utilities
Ability to multi-task /change focus quickly
Experience with Hadoop and/or NoSQL technologies is a plus
Experience with High Performance Computing and/or Grid Computing is a plus

180

Lead Enterprise Applications Support Analyst Resume Examples & Samples

Assist in day-to-day production/non-production issues, act as escalation point to resolve urgent and/or complex issues and manage expectations
Respond to customer requests, troubleshooting, reported problems pertaining to the applications performance and reliability
Manage and monitor performance of enterprise applications, ensuring continuous improvement, responsiveness, accountability, and seamless effective service for customers
Take an active role in System Requirement Analysis and provide quality estimates and/or timelines for support tasks for projects and enhancement requests
Apply standards and research/share best practices; learns new products and product enhancements and proactively shares knowledge with teams; documents and escalates gaps/weaknesses; documents the technical specifications
Contribute to training materials and/or instructions for end-users
Understand how the organization’s applications interact with different systems and business processes to ensure they operate smoothly
Continuously analyze and monitor issues/problems with the focus of determining root cause and understanding patterns with the aim of improving the product, delivery methodology and overall organization
Advanced level knowledge of Enterprise Applications and their related architectures (e.g. C#, ASP.NET )
Intermediate level knowledge of ITIL/ITSM principals and applications to IT Services
Intermediate level knowledge of Oracle technologies (e.g. EBS, OBIEE, SOA, HCM, APEX etc...)
Intermediate level knowledge of integration technologies, concepts, and application (e.g. SOA, XML, EDI, etc…)
Intermediate level knowledge of database design, administration, and development (i.e. Oracle RDMS, Microsoft SQL Server)
Intermediate ability to read and write scripts and/or code (T-SQL, HTML, CSS, XML, SQL, JavaScript, Java, JQuery, etc…)
Intermediate level knowledge of software development, lifecycle practices, and design methodologies
Basic level knowledge of Accounting/Finance principals and operational business processes
Basic level knowledge of enterprise SaaS solutions and related cloud technologies
Basic level knowledge of project management principles/methodologies (e.g. PMI, Agile, etc…)
Skilled at translating technical jargon into laymen's terms for business owners/partners that are actionable, informational, or support the decision making process
Ability to isolate and resolve technical issues in a timely manner
Ability to challenge and debate issues of importance to the organization and be persuasive with details and facts
Ability to set and change priorities amongst multiple competing constituencies
Understands the business processes of the customer and leverages this knowledge to ensure that projects and support activities delivered by direct reports meet the needs of the customer
Ability to work independently or as a team to achieve desired outcomes with little to no supervision
5-8 years’ experience in advanced (e.g. Tier 2 or Tier 3) software support and development
Bachelor's Degree in Computer Science or Information Technology or related
Software Development experience
ECommerce and/or API Development background is a plus
Enterprise Application support (e.g. ERP, CRM, HCM, APEX, etc…) experience a plus
Certifications and/or course work beyond Bachelor’s Degree a plus

181

IT Applications Support Analyst Resume Examples & Samples

Liaison between the business, Development and Solution Support and Maintenance Operations
Triage solutions to meet business requirements
Monitor the environment health and recommend/drive improvements to enhance availability and performance
Execute processes and activities that focus on restoring service after an incident occurs
Participate in an on-call rotation with other team members
Demonstrate a strong understanding of issues, including business and technical analysis, troubleshooting, analyzing, root cause and engaging appropriate SME’s as needed to drive incident and problem management
Customer service orientation is critical. Collaborate on a daily basis with internal business partners, engineering teams and other technology professionals
Demonstrates the ability and willingness to learn technologies such as Unix and DB2
Subject Matter Expert for Commercial Payments Systems Application and associated work flows
Knowledge of Healthcare, Healthcare services, terminology, healthcare payments, claims data formats and process flows
Experience in Production or Operational support
Fundamental knowledge with relational databases such as DB2 and Unix
Experience working with multi-cultural teams

182

Associate, Applications Support Analyst Resume Examples & Samples

3+ years’ experience with UNIX/Linux/AIX environment
3+ years’ experience with web servers (Apache/Tomcat/WebSphere/WebLogic)
Knowledge of FTP/XML is a plus
Must demonstrate excellent problem solving skills, drive root cause and execute measures to reduce repeat occurrences
Must possess excellent trouble-shooting skills, and the drive to help internal/external customers
Must be able to multi-task in a high pace and drive efficiencies
Must be a team player and be able to work effectively across multiple teams

183

Applications Support Resume Examples & Samples

SLA management through SLA reviews with supplier partners, functional and operational coordination of supplier performance (monitoring, measuring, adjusting and reporting)
Advising leadership on Service Management best practices
Managing the quality of delivery of services and products by suppliers within contractual boundaries
Monitoring cost and quality in relation to the services provided by suppliers, management of 24x7x365 application incident support, restructuring of applications to improve stability, reliability, and performance, sun-downing of unused applications and components, application changes
Support hardware and/or software upgrades, review of application changes for permanent fixes, completion of root causes analysis, and application improvements etc

184

Associate Computer Applications Support Resume Examples & Samples

Answers end user requests and provides application support
Perform ID administration as per corporate policies
Generate, validate and investigate status reports
MS Access Intermediate (compiling/converting data analysis)
MS Excel Intermediate level (remove/edit cell/formatting)
MS-SQL
Knowledge of SAP systems
Knowledge of the Access Network
Completed minimum 1 year of Post-Secondary Degree Program Business or Engineering background or Industrial Engineering

185

Applications Support Team Intern Resume Examples & Samples

Work with full-time IT Business Analysts and Developers to learn and support IRE’s IT platform
Participate in regional and global support meetings
Create, update, and modify materials for application support or documentation purposes
Develop data and process flow visualizations that communicate intuitively the dependency of systems
Participate in the creation and execution of test scripts for application testing
Participate in daily scrum meetings, back log grooming and sprint planning sessions
Alongside the general duties, there are two specific projects that the Applications Support Team Intern will contribute to: North American Yardi ERP Upgrade Project & Global Lease Abstract Automation Project
Strong computer skills in Microsoft Office suite is required
Knowledge and experience with Microsoft Visio is a plus
Knowledge of SQL databases (SQL Server are a plus) is a plus
Effective Engagement and Communication
Comfortable working with ambiguity (e.g. imperfect data, loosely defined concepts, ideas, or goals) and translating these into more tangible outputs
Must have outstanding analytical skills
Highly motivated and able to demonstrate and ability to work independently and in groups
Strong verbal and visual communication skills are required
Strong business writing skills are required
Excellent Service Delivery
Manages self and team through periods of ambiguity
Takes responsibility for ensuring assigned objectives are obtained
Looks first to resolve areas of conflict directly with team members and understands other’s perspective and proposes solutions
Demonstrates strong work ethic and enthusiasm for the real estate investment business
Personal accountability and continuous improvement
Accepts ownership and responsibility for outcomes
Anticipates obstacles and develops plans to overcome them
Looks for ways to improve existing processes
Productive collaboration
Shares expertise
Seeks input from others
Listens well
Makes full use of others’ expertise
Constructively addresses obstacles to effective team work

186

Senior Manager, ERP Applications & Support Resume Examples & Samples

Directs and oversees all application development deliverables including but not limited to: Requirements gathering, Functional Specifications, UTP, conversion planning, UAT (including configuration & code reviews)
Collaborates with the Director of Architecture, Business Process and Development to review and support recommendations for architecture and design
Collaborates closely with the Director of Project and Portfolio Management to ensure successful project delivery and issues are quickly resolved and the components produced properly integrate with other release components
Ensures that the team delivers agreed upon work products within the timeframes and achieve defined quality targets
Continuously improves delivery of SAP ECC services, achieves SAP ECC Operations and Support performance targets while maintaining adherence to defined McKesson processes, workflow, methodology and technology standards
Partners with other teams including Business SMEs, Project and Portfolio Management team, Corporate liaisons, EDI/XI team, Web & BI Team, and other subject-matter experts to analyze problems, find solutions, and resolve issues
Provides effective resource and talent development for the SAP ECC team. Sets clear objectives, provides coaching and mentoring, addresses performance issues, and facilitates resolution of issues
Participate and supports Severity-1 business impacting events. Provides direction and guidance to technical resources to resolve issues; leads root cause analysis efforts as it pertains to the SAP ECC application
Provides recommendations and implements changes as it pertains to annual Employee Opinion Surveys
Ability to manage multiple priorities in a complex technical environment
Demonstrated change leadership skills (i.e., ability to effectively manage communication, negotiate successful outcomes, identify risks, engage correct stakeholders, etc.)
Demonstrated ability to effectively lead and manage a team of technical resources
Proven ability to collaborate and provide cross-functional leadership to other team resources, including corporate liaisons and vendor outsourced models
Solid understanding of SAP ECC business processes for 2 or more modules
Solid understanding of SAP ECC technical application architecture best practices
Deep and balanced knowledge of both business process and technical architecture to help guide team to successful outcomes
Project management skills with preferred experience with Agile Methods and Scrum
Technical skills for understanding the development, configuration, implementation and support of business solutions

187

Applications Support / IS Analyst Resume Examples & Samples

Must have experience with RDBMS and basic SQL skills
Experience with website hosting, including IIS and/or Apache
Application administration/configuration experience on Windows Server 2003 through 2012
RHEL platforms
HL7 experience desired but not required
Knowledge of computer hardware and networks
Knowledge of scripting and programming
Past experience working as a software developer or systems admin

188

Senior IT Applications Support Specialist Resume Examples & Samples

Drive issues to closure either thru code/data/process/config modification
Drive the SEV 1 & SEV2 issues with all the dependent stakeholders Unix, Windows, DBA, network, firewall and Storage teams and continuously update Business Users
Coordinate and work with Vendors for 3rd Party application issues ( such as SFDC, Workday etc)
Cenzic Scans - Execute monthly for external facing apps, quarterly for Internal apps
Password change activities for Applications
Coordinate with Project teams on new code releases
Patching, certification renewal & downstream apps changes coordinate on the smoke testing with stakeholders
Maintenance & downtime communicate and coordinate with stakeholders
Coordinate approvals with various stakeholders for all changes
Reporting & Metrics generation
Provide Month end and Quarter end support activities to Business users
Provide application admin activities & configuration changes where applicable
5 to 7 years of experience with IT applications
3+ years of hands on enterprise scale application sustainment experience
Complete understanding of Incident management life cycle process
Resolve Incidents in a timely manner and maintain SLAs as prescribed by incident management processes
You will have proven ability to independently perform root cause analysis on incidents and reach out cross-functional teams and persist until incidents are resolved
Strong experience in Weblogic and Tomcat application servers
Experience in data refresh to non-prod environment
Strong experience in Atlassian tools stack like Jira, Confluence, Bitbucket and Fisheye-Crucible applications
Strong experience in Unix/Linux/Windows operating systems
Strong experience in Oracle SQL databases and SQL scripting
Highly organized and detail oriented with superior analytical, problem solving and organization skills
Ability to delight customers by providing outstanding application support
Must be a self-starter and quick learner and have continual desire and capability to learn
Must be a proven top performer and team player that enjoys challenging assignments in a high-energy and fast growing workplace
Must be able to manage multiple tasks to deliver according to schedule and priority

189

Clin Applications Support Resume Examples & Samples

PowerChart
PowerNote
FirstNet
SurgiNet

190

Healthcare Applications Support Analyst Resume Examples & Samples

We are only considering local applicants at this time
Application Security set up new users in various local Applications, review IDs and Local Access requests for appropriateness and accuracy
Review the system logs of various systems
4+ years of applications support to include troubleshoot and break / fix
Experience working in a technical role, software support role or security admin role
Advanced use of MS Office Word, Excel, PowerPoint, Outlook

191

Applications Support Analysts Interview Day Resume Examples & Samples

Design, implement, improve and utilize key monitoring tools
Ensure application backups are executing as designed
Manage, track and validate all changes to the Production, Disaster Recovery, and to a certain extent, UAT
Manage incidents and leverage cross-functional teams to quickly eliminate impacts
Report and escalate incidents to business and technology partners
Manage and review all communications impacting applications
Develop requirements for monitoring
Degree in Computer Science, Management Information Systems or equivalent
UNIX (Solaris/Linux) in a development or support role
Experience in UNIX shell, Perl scripting
Basic understanding of Unix commands and should be able use them to look at logs and other server based services
Experience supporting highly reliable/recoverable UNIX-based solutions that address specific business needs and requirements
Hands-on experience in Operations/Production support

192

Lead Analyst It-nuclear Applications Support Resume Examples & Samples

In-depth understanding of business unit needs to provide optimal IT support within their functional area
Assist / mentor others in planning and prioritizing work and work schedule
May coordinate or manage all aspects of a small project or sub-component of a large project including set deadlines, assign responsibilities, and monitor project
Knowledge of development languages - C/C++, C#, VB, Java
Strong knowledge of database technologies including Oracle and SQL Server and SQL Scripting
Knowledge of application interface development
Some knowledge of Tibco or Fusion middleware
Strong understanding of advanced programming concepts, data structure and algorithms
Ability to influence and suggest process improvements and innovational ideas within a project team or organizational unit

193

IT Applications Support Analyst Resume Examples & Samples

Bachelor’s Degree in Technology or Science is preferred or equivalent training and experience will be considered
Minimum 3 years of experience in supporting business applications or help desk
Minimum 1 year hands on experience with 1 of the following ticket management tools such as BMC Remedy, MS Dynamics, ServiceNow/ITSM, Seibel CRM, etc
Hands on experience and/or knowledge with MS SQL, MS Windows, TCP/IP and Networking preferred
Strong competency in Microsoft Office tools i.e. MS Excel, PowerPoint and Word
Excellent communication and presentation skills in English
Strong Analytical and problem solving skills
Flexible approach to travel and working hours

194

Applications Support Analyst, Card Services Resume Examples & Samples

Drives the implementation and adherence to incident, problem, and change management processes
Provide 7x24 on-call support on occasion, as needed
Provide support during occasional weekend maintenance, migrations of infrastructure and application changes on an as-required basis
Participate in planning sessions regarding hardware, software and application changes. Participate in pre- and post- implementation reviews
Drives & documents small-to medium-scale initiatives and delivers presentations with minimal supervision
5+ years of IT applications production support experience in a large-scale client facing distributed environment
3+ years of hands-on experience writing and executing SQL in SQL Server/Oracle or similar database applications
3+ year so experience supporting applications using the following technologies: Wintel, Linux, Oracle, SQL Server, Apache, Tomcat
3+ years of experience on file transmissions using scheduler software such as Control-M or Autosys
2+ years of experience in a lead or support management role
2+ years of experience managing high priority incidents
2+ years of experience with helpdesk ticketing such as Peregrine, Service manager, Remedy or similar
2+ years of experience with Monitoring tools such as Wily, Keynote, Expolog, Splunk, Tivoli or similar
Excellent oral and written communication skills with an ability to communicate with technical and non-technical customers
Experience in financial industry specifically having functional knowledge of credit card & payment systems
Experience participating or driving Application Disaster Recovery/Sustained resiliency event
ITIL Incident management life cycle skills and experience, with ITIL foundation certification

195

Lead Applications Support Analyst Resume Examples & Samples

Implement information technology applications. Take a lead role in installation, testing and documentation of enterprise systems
Lead application configurations and understanding of the configuration options within the application
Support Application Administrators in the resolution of technical problems including troubleshooting, issue identification and resolution. Provide knowledgebase documentation identifying problems and their resolution
Maintain enterprise systems to ensure optimal reliability and operational efficiency by planning and applying regular application updates. Develop automated performance metrics and application audits in conjunction with the Application Administration Architect
Lead collaborative conversations with vendors, development and operational teams globally to ensure optimal service operations
Cultivate and maintain positive relationships with the development and operations teams as well as third-party vendors
Continually develop expertise on the systems, technology and infrastructure
Seek to improve the team’s productivity by assessing existing processes and developing new processes and procedures in conjunction with industry best practices
Review and approve knowledge base articles authored by the team to improve future resolution of incidents
Embrace change, communicate effectively and handle other essential tasks assigned
May make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc
May coordinate and manage the work of employees by directing members of the team to meet the area’s goals. Audit regularly to ensure standard operating procedures are being adhered to
May manage employee performance and assist employees in making improvements to their performance through coaching, mentoring and administering performance reviews. Recommend, plan and/or implement employee training and skill development activities as needed
May audit, maintain and ensure employee time-keeping and absentee records are accurate
May communicate company and departmental issues and goals and facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company-offered learning opportunities
May manage resources to optimize equipment, facilities, employees, methods and materials
Continuously work to improve service and efficiency through the use and assessment of better tools and processes
Prevent the repetition of issues through leading the root cause analysis efforts
Lead in the design of technical systems by analyzing business requirements. Research, compare, and evaluate new technologies and make recommendations with the Administration Architects

196

Applications Support Consultant Resume Examples & Samples

Provides first point of contact support for all applications-related support issues
Logs and prioritises issues and manages them to resolution through the use of issue tracking systems
Investigates issues , liaising with developers and users as necessary
Resolves issues by administering security, making data corrections, writing ad hoc reports, delivering training and fixing bugs in code
Escalates issues to developers for 2nd-level support
Contributes to solutions knowledge database
Develops business expertise in core support areas
Ensures customer satisfaction
Test bugs fixes and enhancements to applications
Researches, writes, maintains and publishes support documentation, webcasts and presentations
Conducts training sessions either in classroom format, one to one or remote training via web conferencing
Helps other team members
Makes suggestions that lead to system improvements
A tertiary degree in a relevant field such as; Information Technology, Computer Science, Information Systems
1+ years’ experience supporting web and client IT applications
Some programming experience, preferably in SAS, SQL, Java and JavaScript
Experience writing technical documentation and user guides
Strong analytical and technical problem solving skills
An ability to prioritise and work on several tasks at once
The ability to work in a team
Self-motivation and a customer-focused attitude
Experience training users on technical systems
Knowledge of ITIL and ITSM
Experience with various databases

197

Associate Computer Applications Support Resume Examples & Samples

Analyze, identify, isolate and report system/application problems through the investigation of the status reports
Perform and/or coordinate testing and implementation of tools to support the success of our SLA results through the various call centers
Maintain or modify our current applications based on specific user and technical interfaces for our internal and external partners, including the ID administration as per corporate policies
Answer end user and management requests for application support (MRS, CBARE, Quality Process, Dialler, etc)
Assist our partners, internal and external, in their requirements for documentation, process, statistical and reporting requests
Ensure integrity of our applications and systems (MRS, CBARE, Dialler, etc)
Ensuring Corporate Security Policies are always implemented properly
Bilingualism is required (English and French)
Successfully completed SAS Enterprise Guide 1 (Querying and Reporting)
Advanced knowledge of Excel, PowerPoint
Advanced knowledge of PHP, MySQL and C#
Knowledge of Automation Anywhere, CMD, VB and Macro
Ability to effectively communicate with external and internal stakeholders
Ability to collaborate/partner with internal and external stakeholders
Ability to build and maintain relationship with internal customers
Ability to identify, document and communicate coaching opportunities as well as KPI and process improvements possibilities across all partnering teams
At least 1 year of experience in Field Services (Mass Market Test Centre is an advantage)
Thorough knowledge of IPTV/DSL Test Centre systems (such as Webcare, ACUT, SIMPLe, Mariner, etc.)
Visio is an advantage

198

Rohq-esc-applications Support Analyst Resume Examples & Samples

Primary responsibility is to ensure that assigned project deliverables are completed within the defined quality, time and facilitate full realization of benefits defined in the business case
Manage end to end the SDA (solution deployment approach) lifecycle of assigned cross functional projects: Due diligence, Preparation, UAT and Go-Live
Collect and analyze business requirements using interviews, requirements workshops, gaps analysis, surveys, use cases, scenarios, workflow analysis, etc. to clarify business unit objective. Liaise with Global leads in the delivery of system requirements and resolution of issues encountered
Perform test and validation to ensure that any system-related solution provided by Technology works; and operations-related solution is doable and realistic
Be the liaison between the business units (operations) and the technology teams. Ensures that project deliverables are well documented, monitored, and efficiently addressed. Provide regular updates to Management and Stakeholders on the outcome of the activities involved in the project
Communicate and execute expectations to team members and stakeholders in a timely and clear fashion
Formulate and document new operation procedures, problem identification and recovery procedures
Project leadership abilities, analytical, and mentoring skills; person is expected to deal with all levels of the organization and should therefore be assertive and able to speak with a degree of authority as the project lead
Excellent problem solving skills, ability to grasp complex issues and explore/research/provide solutions
Ability to organize and prioritize multiple project deliverables and tasks with sensitivity to senior management
Ability to multi-task, meet tight deadlines
Strong Functional, Operations knowledge of P2P modules will be an added advantage

199

Treasury Management Applications Support Specialist Resume Examples & Samples

Subject matter expert for the Electronic Banking Products and services offered by the bank
Perform testing of Electronic Banking Product enhancement releases, user acceptance testing, and issue resolution
Troubleshoots vendor supported applications and engages with correct departmental/vendor resources to assist in correcting problems when necessary
Direct responsibility for coordination of special projects relative to gathering data, preparing reports for executive management, audit and other departments as assigned
Gathers and obtains product knowledge as it relates to the field of electronic banking for consumer, business, and Treasury Management by assessing the market for product needs for existing, new, and enhanced products and features
Engages Marketing and Training departments to communicate product information to internal departments and customers
Responsible to maintain logs for product issues, enhancements, defects, and testing of electronic banking applications
Oversees the conversion of existing customers and new customers acquired through acquisitions into new/existing product lines
Exceptional oral, and written communication skills to allow for the carrying out of instructions, interpreting documents, understanding procedures, writing reports and correspondence
Associates Degree with 3 to 5 years Banking and Financial Services experience required
1 to 3 years Online Banking Applications experience required
1 to 3 years Treasury Management experience preferred
AAP (Accredited ACH Professional) desired
CTP (Certified Treasury Professional) desired
Advanced skills in personal computer operation; word processing and spreadsheet software programs
Strong leadership skills with the ability to work with minimal supervision

200

Cash Applications Support Resume Examples & Samples

Perform timely and accurate application of daily cash receipts
Monitor and work unapplied cash account to maintain account at a minimum balance to comply with audit requirements and take necessary actions to clear
Identify all short payments and over payments daily and provide Credit & Collections Team with supporting documentation of the payment
Perform daily, weekly and monthly reporting of cash posted and unapplied receipts including sending information to SBU associates as requested

201

Analyst, Applications Support Resume Examples & Samples

Maintain all compliance and required system support documentation in compliance with all specified SOPs
Lead/conduct complex troubleshooting and analysis of work issues to resolution, including escalating and coordinating with other IT groups and business users. This may include investigation, diagnosis and resolution of complex issues related to multiple systems and/or business processes
Responsible for the overall resolution of these types of issues, including action plans and communication to key stakeholders for the specified domain
Application data analysis/support for all architectures involved in providing data to the CAL (PAREXEL CRS Integration (CIT/CRS ODR, EDW, CMDM, CDES) –or- PeCS Integration items (IMPACT Outbound API, Impact Harmony, DataLabs)
Consistent review of team tools to ensure consistency of data capture/reporting is performed by team members
Ensure all supporting documentation (Wiki, SMP, internal training) is maintained
Minimum 3 to 5 years of experience in providing Clinical Applications Support
Experience on CTMS or Medical Imaging or Clinical Safety systems
Provides L1, L2, L3 Product support
Bug Fixing and Trouble shooting
Experience in Application Performance Management

202

Principal Analyst, Applications Support Resume Examples & Samples

Minimum 5-10 years of work experience in Oracle Argus Safety V7.x
Experience in providing L1, L2 and L3 level support on Argus Safety system
Experience in Administration and Installation
Good with Trouble shooting and bug fixing
Experience in File transfer Gateway tools like Axway Synchrony, Cyclone etc
JBOSS or Tomcat experience
Very comfortable with SQL (ideally PL/SQL)
Knowledge in Oracle 10g/11i
Experience or Exposure to Clinical Research domain/ Clinical Applications knowledge is Mandatory
Application Production support experience
Must have knowledge on basic concepts of ITIL

203

Windows & Unix-applications Support Analyst Resume Examples & Samples

Provide production and non-production environment support for critical Applications
Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations
Analyze data processing problems to implement and improve resiliency of the application supported
Performing RCAs for production incidents and preventing reoccurrences
Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams
Participate in on-call rotation for application support, including weekends and off-hours
Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
Create and improve system documentation (Run books, FAQs)
Produce production metrics
Build and foster relationships across multiple organizations
Participate in Disaster Recovery events and Major Event Changes
Performing a daily health check of intra-day/overnight system batch processes
Works with Change Management/ Release Managers on the evaluation of change events
Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover)
2+ years experience with .NET
2+ years experience with a Oracle
In addition, you will be qualified if you understand business requirements, can write functional requirements, develop detailed technical designs, and build / unit / system test application code
Strong working knowledge of Oracle RDBMS
5+ years experience working in both UNIX and Windows environments
2+ years of Application Development work experience in a client server and or Web environment that demonstrates exceptional technical design, coding, testing and debugging skills
Experience in .NET, COM, ACTIVE-X programming and design, Oracle, PL/SZL, UNIX shell scripting

204

Applications Support Resume Examples & Samples

Application development and/or production support experience
Experienced leading meetings with business partners to communicate impacting events; share information to potentially non-technical or limited technical knowledge groups of people
Experience with Infrastructure and Application Projects
Requires detailed knowledge and be able to execute through the Project Life Cycle, ITIL, Financials, Business Case
Understand monitoring concepts for varied platforms
Strong working knowledge in UNIX/Linux/Windows and Oracle/SQL Server (SQL Querying, SP, triggers, views & other DBO.)
Must have demonstrated ability to collaborate with senior leaders to understand their expectations regarding service delivery and service risk and control
Articulate, detail oriented
Familiarity with ITIL Change Management concepts
Experience with change management tools
Experienced user of Microsoft Excel
Experience with Sharepoint a plus

205

Applications Support & Integration Specialist Resume Examples & Samples

Assists in the installation, maintenance, and general support of application systems. Assists users with questions or problems. May help perform system backups and recovery and install new software
Work with business to formulates and defines application systems scope and objectives
Works with business associates to map current and future business processes and aligns technology solutions with short-term and long ‐term business strategies
Documents business requirements and creates detailed functional/technical system specifications
Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported
Creates detailed test plan. Executes test plan and documents test statistics, metrics, and results
Works with vendors and technical teams to resolve system issues. Evaluates and follows through on issues and problems until resolved or escalated
Evaluates issue patterns to plan and recommend process improvement and system upgrades
Creates reports to support business decisions
Leads small scale or sub functional teams for system design, modification, upgrade, and implementation projects
Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them
Must maintain high level of technical competence in the ; including p
Demonstrate good organizational and analytical skills
Possess good communication and interpersonal skills with
Demonstrate good leadership skills
Exhibits confidence and an extensive knowledge of emerging industry practices in systems supported when solving business problems
Working knowledge of IBM TOSHIBA ACE application software
Working knowledge of supported applications
Knowledge ofstore policies and procedures for applications related processes
Strong analytical skills, the ability to think beyond boundaries for solutions of issues and user requests
Ability to understand emerging practices and technology in both the software and the hardware

206

Manager, Global Applications Support Resume Examples & Samples

Value and team-based leadership
An open and engaging working environment
A wide range of international career opportunities
Opportunities for personal and professional growth in a dynamic environment
Competitive compensation packages
Has accountability for availability and stability of the service, making sure that resources are properly used and initiating corrective action when necessary
Manages relationships with vendors making sure all contractual terms are met and manages associated costs
Defines and applies measurable guidelines and standards including data quality measures to optimise the use of systems, vendors and processes
Has accountability for directing and motivating the support teams to deliver on overall goals and strategies
Has responsibility for the life cycle of their service to ensure business demands are met

207

Applications Support Service Quality Lead Resume Examples & Samples

Responsible for defining and implementing a sustainable standard Production Support processes across MHS streams
The Service Quality leads is responsible for the definition, standardization, implementation, tracking and reporting of the MHS Service Quality across MHS streams
Owns the implementation service levels (SLAs and KPIs) and tracking and produce reporting
Implement the automation of tool driven SLA and KPI tracking and report (aggregated and detailed at service provider level and MHS stream level)
Work with MHS Operational leads and respective SPOCs from Suppliers to analyze the gaps in current setup and provide an action plan to meet the MHS Service Quality objectives
Act as a bridge (and a face of) for the MHS Operational Leads (Batch, CC and SD) and the MHS vendors teams, and drives initiatives to deliver the MHS strategy for continuous improvement
Owns the process maturity for Problem Management reporting (Severity 1,2,3 Major Incidents) and tracking across MHS streams
Define/Redefine the process and controls around Configuration and Release Management and build a way to measure Production Stability/Impact based on related production incidents (Sev 1, Sev 2 and Sev3)
ITIL Expert certified
10+ years hands on working experience in Service Quality and Service Level management related support environment
Proven track in implementing ITIL practices in the area of Incident, Release, and Change and Problem management
Hands on experience in diving into raw data and processed data for showcasing untold stories (the qualitative and quantitative analysis)
Experience working with vendors and horizontal teams

208

Clinical Applications Support Analyst Resume Examples & Samples

Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines
Complete non-problem service requests (such as dictionary loading, data extracts) in accordance with established team processes
Develop, execute and document plans to test system modifications and/or data integrity as a role in change control processes within planned projects or problem resolution activities
Develop and maintain technical and user documentation
Conduct thorough system analysis and / or comprehensive software/systems programming
Provide off-hours and / or escalated support through participation in rotating pager coverage 24 hours a day, 7 days a week. Occasionally travel to other business unit locations to train on system and customer specifics
Identify, collect, analyze and report on metrics surrounding application, system and database performance, problem resolution performance and resource management
Analyze data and use it to present solutions to problems
Work with IT and the business to define technical solutions
Ability to mentor staff and lead project teams
Assist management by performing other duties as assigned, including but not limited to conducting training, assisting teammates
AngularJS and JavaScript experience a plus
No SQL experience a plus

209

Applications Support, VP Resume Examples & Samples

Responsible to ensure that the applications met their required service levels
Effectively perform root cause analysis of issues and report the outcome to business community and Management
Communication – Should be able to clearly communicate ideas in technical or business terms with senior business leadership, leadership outside the LOB (internal or external), their peers across IT, as well as their team
Leadership - Assess a situation, prioritize requirements, and then go out to any IT team, including both development and infrastructure, and get support as needed
Self Directed - Has a strong sense of self and purpose. Understands tasks and role, and does not need daily reassurances, yet maintains an open dialogue with all of the stakeholders
Bachelor's Degree with 8-10+ years of professional experience in the field of information and technology with strong technical skills in Problem Resolution
5+ years of experience in handling Production Support for Data Management/ data warehouse
Experience in multi-threaded application
Experience with Data Virtualization Solutions is a plus
Experience with UNIX/Linux scripting
Experience with handling Hadoop Applications
Experience with NoSQL technologies
Java programming experience

210

Instructional Applications Support Specialist Resume Examples & Samples

Supports UA’s lecture capture system, Panopto
Supports UA’s online learning and collaboration platform Adobe Connect
Supports UA’s classroom response system Turningtech.com (clickers)
Train/support/orient UA faculty and staff on these instructional applications
Test functions, troubleshoot and develop needed workarounds within the above instructional applications
Consults with faculty and TAs on appropriate use of these technologies in instruction
Refers clients to other university resources as appropriate
Assists in the development of the above instructional applications help pages and related resources
Attends staff meetings, contributes to planning and reporting efforts, and responds to administrative requests and procedures
Provides input in the process of implementation and support of tools, documentation, and materials that promote and support online learning
Experience supporting lecture capture, video streaming, web conferencing and classroom response system applications
Experience providing support in higher education
Excellent customer / client relations
Knowledge of basic instructional design principles and constructs
Experience with Learning Management Systems (LMS) such as Desire to Learn’s Brightspace (D2L), Canvas, and Blackboard

211

Healthcare Applications Support Analyst Resume Examples & Samples

Analysis of customer requirements and documentation for Nurse Scheduling System (Optilink)
Performing configuration changes, enhancements of existing application
Carry out testing of the changes implemented. Provide support during the User Acceptance Testing (UAT) to be carried out by the customer
Implement approved changes in production environment
Create and maintain Application and Technical documentation
Provide on-site assistance with implementation, changes and training of Nurse Scheduling (Optilink)
Regular communication with the customer, providing status updates, handling system issues related to application
Develop and test new Crystal reports as requested and prioritized by the customer
Providing on-call support to the user raised incidents during out of office hours
Maintain and support application interfaces
Process data imports and extracts as and when required from the customer
Travelling to onsite locations to provide assistance and training to the users
Develop, maintain and conduct end-user Training materials
Provide support for Triton Application
5+ years of applications support to include troubleshooting
Working experience on SQL, Microsoft Access and proficient in Excel and other MS Office tools
Experience of developing reports in Crystal Report
Experience of Nurse Scheduling System (Optilink), Acuity and Assignment
Experience in providing end user training
Candidate should be open to travel to customer locations based on requirements

212

AS Healthcare Applications Support Analyst Resume Examples & Samples

Provide application development and support for AS/400 based and web-based legacy Hospital Information System
Conduct resolution impact analysis for small/large programming enhancements
Document business require specification and information system bulletin
Takes ownership of any ticket that requires detailed research
Composes, seeks management approval and distributes Flash/Alerts as needed
Participation in after-hours on-call support rotation

213

Senior Analyst It-nuclear Applications Support Resume Examples & Samples

Manage and prioritize work and work schedule
Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the IT and Nuclear Management Model. Examples of your work may be requested
May coordinate or manage some aspects of a small project or sub-component of a large project including set deadlines, assign responsibilities, and monitor project
Knowledge of development languages - C/C++, C#, .NET, Java
Knowledge of database technologies including Oracle and SQL Server and SQL Scripting
Familiarity with major ERP systems such as Asset Suite/PassPort and LMS
SOA (service oriented architecture) or Cloud technology
Demonstrated ability to draw upon theoretical knowledge and experience to perform non-routine tasks efficiently and effectively

214

Mainframe Applications Support Analyst Resume Examples & Samples

Execute the tactical level activities associated with building and maintenance of test environments
Manage the execution of project/task plans organizing and coordinating all relevant build activities
Ensure all relevant documentation is continually updated
Report on the progress of the build activities to project lead on a regular basis
Proactively identify potential issues and risks and work with relevant parties to resolve them, or escalate them to the project / application management team
Establish working relationships with senior team members and across the Application Testing Services (ATS) and Enterprise Systems organization, as appropriate
Maintain strong partnerships with team members in DBA, Development, Configuration Management and GTI teams
Manage individual workload and deliver to agreed on project milestones in a fast paced environment with minimal direction
Identify/mitigate risks to delivering solution on time
Work effectively within team to identify and resolve issues
Communicate effectively with both technical and non-technical individuals at all levels
Participate in cross team knowledge sharing activities
Proactively support knowledge sharing across ATS and Enterprise Systems
3+ years of experience with REXX
Experience utilizing JCL, TSO, WAS on z/OS
Strong knowledge of DB2, including DB2 SQL
Strong Time Management and multi-tasking skills
Must be highly detail oriented, self motivated and process oriented
Experience with HPU (high performance unload utilities)
Knowledge of IMS a plus
Knowledge of distributed systems a plus

215

ITS Applications Support Analyst Resume Examples & Samples

Day to day administration of enterprise file sync and share solution. This includes system maintenance, workspace set-ups and moves, adds and changes)
Serve as the Application Support Analyst for our applications and answer / facilitate questions from the staff and/or ITS team
Initial focus will be on several business critical systems such as Microsoft Dynamics CRM applications and other business critical resources. Related responsibilities include
Help design, develop, document, and test changes to systems. This includes KB (Knowledge Base) documentation that will be used by Level 1 (Service Desk) and Level 2 (Local Technology Coordinators) support staff
Collect regional client requirements with application functionality identifying areas for customizations/custom development
Keep up to date on application releases (patches, upgrades, etc.), Work with Local Technology Coordinators to ensure they have the ability to provide 2nd level support of all applications
Monitor and report application performance metrics, errors, inaccuracies or inefficiencies, making recommendations as needed
Monitor CA for any tickets/requests that get assigned to our group
Drive issue resolution, develop business knowledge and apply technical alternatives
Respond quickly in a rapidly changing business environment
Research and participate in training and stay current on client/server related issues and technologies
Constantly monitor and report on any service issues to ITS Leadership
Work closely with Business System Managers on projects, testing and rollouts of new applications
One to two years of application support experience
Microsoft Dynamics experience preferred
Ability to translate business needs into requirements

216

Applications Support Resume Examples & Samples

To manage and resolve day-to-day production support issues for a number of distributed applications that support Custody processing throughout the world
To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest, EPV, ITSM)
To participate in Critical Site Tests for supported applications
To assist with project UAT testing when appropriate, especially as related to non-functional requirements
Unix Scripting
Application Server like Tomcat and Middleware Technologies like MQ
6+ years of experience preferred
Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organizations that use these services

217

Remote Clinical Applications Support Specialist Resume Examples & Samples

Must be registered and in good standing with appropriate credentialing body
A minimum of five (5) years of clinical experience preferred
Must demonstrate experience in the specified modality
Scheduled on-call availability may be required
10 – 15%Travel required as directed by modality manager

218

Senior Analyst, Applications Support Resume Examples & Samples

Requires strong competency in SAMSON Billing Ecosystem, and working familiarity with Ericsson Billing System
Strength in customer focus methods and procedural functionality, change & innovation, strategic thinking, relationship building & influencing
Proficient at prioritizing and resolving day-to-day support issues ensuring effective and timely resolution
Provide 24 x 7 support as required
Provide Subject Matter Expertise for end to end Billing System. Assist in determining the impact of operational issues and provide input into their resolution. Communicate changes and potential risks with solutions
Collect information to analyze and evaluate existing or developed T-Mobile applications or systems, prepare detailed flow charts (work flow, activity, and sequence diagrams), outlining systems capabilities and processes following SDLC guidelines
Translate business and user requirements into accurate system requirements specification documents through systems and data analysis
Has thoroughly demonstrated knowledge of the business processes in the definition of product and services for the telecom industry. Demonstrate responsibility of working with the Business to define requirements that will drive efficiencies
Has thoroughly demonstrated knowledge of the application systems in their area of responsibility and can identify, evaluate and define impacts of changes, provide alternatives both to the application changing and all upstream and downstream systems, or identify if a change is a manual process taking into account the entire picture as well as the details. Generally assigned to Enterprise cross-functional and cross-departmental projects with high complexity and cross-system impacts
Has thoroughly demonstrated working knowledge to conceptualize, document and communicate innovative solutions to meet or exceed business objectives
Interacts regularly with Business Analysts, Architects, Developers, Application Support, Enterprise Test, Operations, and Senior Management
Plan, facilitate, and participate in working sessions with cross-functional resources
Assist in definition, design, and management of Enterprise Architecture components and low-level technical Architecture design documents for core systems
Ability to conduct peer reviews to solicit feedback on materials created
Provide accurate estimates of effort and timelines for completion of assigned tasks and workload to achieve deliverables and goals, delivering on time and on estimation for medium to complex projects
Take initiative to determine the need and to design and deliver training to department and business
Can demonstrate working knowledge to manage vendor relationships and resources as required
Initiate and execute efforts to drive process improvement of procedures, and tools utilized by the team
Reviews deliverables and provides input for other team analysts
Creates and delivers articulate and effective oral presentations to a variety of audiences, large or small, internal or external
Effectively manages analyst expectations and deliverables in large and complex projects through the software development lifecycle
Reviews and reconciles project delivery to strategic EIT capability roadmap
Proficient at identifying sources and trends of technical problems to prevent future occurrences
Validate accuracy of data in reporting ahead of delivery to stakeholders
MS Office Tools (Word, Excel, Project, PowerPoint, Visio)
Working Knowledge of XML and Oracle. Java knowledge preferred
5 years of experience with Telecom billing applications
Experience with multiple functional areas including billing, service, and finance required
Demonstrates thorough working knowledge of various business process and system modeling tools including: Data Flow Diagrams, Process Models, and Use Case Scenario
Demonstrates thorough working knowledge of the system development life cycle and can mentor others on SDLC concepts
Demonstrates thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion
Ability to assess the impact of new requirements on an existing suite of complex applications
Technical writing skills producing clear and unambiguous deliverables
Experience with supporting both purchased and in-house developed applications required
Must be a strong team player with a commitment to excellence
Excellent communication and documentation skills are required
Must have ability to handle multiple concurrent activities and have a flexible positive attitude
Applicants have the ability to extract and understand business requirements at a Technology Solution Level and ability to design a functional solution to meet the business need
Applicants are Technical Expert in area(s) of expertise and focus. Generally they have a Development, but that is not required, and Analysis background
Ability to challenge users, business analysts and others, to achieve appropriate and desired solution for the business
5 years minimum experience in Systems Analysis of medium to large-scale projects with multiple functional components
5 years minimum experience in troubleshooting customer related issues and managing customer relationships
5 years minimum of revenue reporting and accounting
Experience working with SQL, PLSQL and Unix using command line and GUI SQL tools
System Analysis experience in the support/operation of a of large carrier class enterprise software system, preferably in a wireless environment
Experience in testing, quality and change management methodologies required
Previous experience in 24x7 system support capacity desired
5 years minimum experience with supporting both purchased and in-house developed applications required
5 years minimum experience with a formal SDLC preferred
5 years minimum experience developing business solutions with a variety of tools preferred
5 years minimum experience in telecommunications industry preferred

219

Senior Analyst, Applications Support Resume Examples & Samples

Coordinate and prioritize all escalated activities, including testing, project management, and implementation of system upgrades, enhancements, and bug fixes
Resolve day-to-day support issues, ensure effective and timely resolution of issues in production environment, troubleshoot internal customer related issues, and manage customer relationships
Perform analysis of user requirements and problems to automate or improve systems and review system capabilities, workflow, and scheduling limitations
Support multiple applications, specifically maintaining Apigee/TIBCO/Weblogic/PCF systems in an enterprise caliber environment, as well as support the aforementioned within both UNIX environments (SAAS, onPrem and hybrid systems)
Work with Java Virtual Machines from a support and troubleshooting perspective, work with Oracle building SQL queries through multiple interfaces, and work with Weblogic Server in an environment with multiple domains and multiple managed servers for each domain
Lead efforts in troubleshooting, recovery, and root cause investigation
Build domains, deploy code and implement automation where applicable
5-7 years of experience in IT AppOps
Experience resolving day-to-day support issues in Apigee/Oracle/Weblogic platforms
Experience writing SQL queries used in day-to-day troubleshooting efforts
Experience performing systems analysis in the support and operation of a large carrier class enterprise Application system
Unix scripting

220

Applications Support Resume Examples & Samples

Management of local resource in a multi-disciplinary team
Perform ongoing team review, objective setting and performance management
Technical and business stakeholder engagement and management
Partner with other local leads, responsible for managing day to day production support duties and driving technology projects and initiatives
Escalation point of contact for incident management, user issues and requests, technical troubleshooting, analysis and resolution
Provide production support/analysis to include problem resolution, application administration and configuration, application support for SDLC related products
Managing high volumes of requests, ability to prioritize multiple issues efficiently and effectively
Communicate directly with users, understand end user requirements and build relationships
There may be an element of shift work, providing cover from Monday to Friday. The nature of the business means there can be times throughout the year when weekend work is required
Experience of the following technologies: JIRA, Confluence, Nexus, Artifactory, Subversion, GIT, Stash, Bitbucket, Jenkins, Sonar, APIGEE
Promote an environment of diversity and innovation, developing and fostering individual needs
Strong documentation skills, ability to organize and prioritize workload of self and others
Experience with Apache/Tomcat based Web Services

221

Senior Analyst, Applications Support Resume Examples & Samples

Troubleshooting and configuring applications running on WebLogic framework, within Windows, Unix, or Linux server environments
Resolving day-to-day support issues, ensuring effective and timely resolution of issues in production environment, troubleshooting internal customer related issues, and managing customer relationships
Working with Unix and Windows using command line tools for searching, scripting, and monitoring situations, including Oracle SQL scripting
Performing systems analysis in the support and operation of a large-carrier class enterprise retail system
Service Now administrator certification is a plus

222

Systems Admin & Applications Support Specialist Resume Examples & Samples

Support applications running on LAMP (Linux, Apache, MySQL, PHP)
Support applications running on MS Windows
Network technologies: Web/HTTP, SSL, Content Delivery Networks (CDN), Security (FW, IDS, WAF)
Programming on Linux for cron, monitoring, administration and automation

223

Help Desk / Applications Support Specialist Resume Examples & Samples

Able to open and manage/track tickets in ServiceNow
Respond or resolve issues in accordance with SLAs
Coordinate with developers and product teams
Research and develop temporary workaround solutions until a permanent solution can be implemented
Troubleshooting and complex problem solving ability
Exposure to .NET applications
Knowledge of Microsoft SQL
ServiceNow a similar help desk tracking tool
Ability to track and document ongoing and resolved issues and their resolutions, to include specific attention to details
Experience with DHS or a DHS component
Experience with performance review systems
.NET development experience
Familiarity with ad hoc reporting tools
Government consulting experience

224

Manager Applications Support Resume Examples & Samples

Serves as department authority at the Change Management Board meetings
Provides direction, leads and coordinates with all team members to evaluate and communicate impact of new versions/system updates
Provides direction to other team members in determining system implications due to upgrades and systems changes
Ensures that Project methodology is strongly understood and applied consistently
Monitors Heat tickets to ensure customers are notified and issues are addressed in a timely manner
Sets realistic timeframes with customers and follows up to meet those timeframes
Provides direction and assists other team members in determining system implications due to upgrades and system changes
Escalates issues appropriately and independently, on a timely basis
Coaches/mentors and provides direction to team members on quality and timeliness of project tasks
B.S. in Business Administration, Information Systems Technology, or equivalent experience in a business/technical environment. Masters degree preferred
Preferred PeopleSoft Training includes (six or more of the following modules/classes: Position Management, Training Administration, HR, Benefits, Benefits Administration, Time & Labor, Payroll Interface, GL, Purchasing, Accounts Payable, Budgets, Assets, EPM Modules, PeopleTools I/II, Application Engine, Workflow, Security, Tree Management, Nvision, Crystal, Advanced Query, SQR
Thorough understanding of Database Administration, Networking and Server environments/procedures. Follows appropriate documentation, authorization levels and workflow for these procedures
Minimum of five years work experience with Information Systems, or related business area. PeopleSoft Application specific experience required
Five or more years work experience performing complex business analysis, and system implementations
Experience with PeopleSoft 8.0 or higher in four or more of the following modules: Position Management, HR, Benefits, Benefits Administration, Time & Labor, Payroll Interface, GL, Purchasing, Accounts Payable, Budgets, Assets and EPM Modules
Must be an excellent service provider with a true commitment to providing the highest quality application solutions on a customer- focused team
Must be able to function autonomously and as part of a team

225

Applications Support Resume Examples & Samples

Batch and user support
To create and update “run book” documentation for the supported applications as required
Experience with an IBM zSeries Mainframe environment
Knowledge of z/OS, JCL, TSO/ISPF
Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures
Ability to learn/use File-AID for browsing file data
Experience with CICS for online application functionality support
Experience with MQSeries communications
Knowledge of NDM/sFTP transmission protocols
Knowledge of relevant businesses such as custody, fund accounting(Invest One), clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
DYL280/SAS/EZYTRIEVE
Assembler

226

Manager, Applications Support Resume Examples & Samples

Reviews, coordinates and manages work performed by the team. Works with DevOps teams to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
Demonstrates a thorough understanding of complex issues and applies knowledge to situations
Uses extensive knowledge to identify technological developments and evaluates the impacts on the business to identify new hardware/software technologies to fit specialized business needs and configurations
Uses current technology and tools to enhance the effectiveness of deliverables and services. Use established requirements management methodology and tools, to identify, verify and document business, functional and technical requirements to support development of technology and/or business-driven technology solutions
Oversees effort to design and document application(s) components
Directs the development and configuration of application(s) from conceptualization through stabilization using various computer platforms
Plans all activities associated with implementation, monitoring and maintenance of the application(s)
Oversees implementation application(s) by analyzing the current system environment, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software
Demonstrates Project management skills- prioritization, planning of projects and features, Stakeholder management and tracking of external commitments
Provides 24/7-day support as required
5 + years’ management experience preferred
5 + years’ experience in development and operations required. Billing experience preferred
5 + years’ telecommunications experience required preferably in the wireless industry (financial
Support, customer support/customer care, provisioning, or billing
2+ years’ software quality assurance experience including ability to define, review and execute detailed test plans
Experience operating in a managed service environment with large, complex vendor solutions and systems
Demonstrate ability to review, coordinate and manage work performed by the team
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership

227

Windows SME & Applications Support Management Professional Resume Examples & Samples

Responsible for the smooth operation of dbPremier environment – dbPremier provides support exclusively to the top 25-30 Senior Leaders for DB, supporting applications, mobile devices, desktops, laptops, and phone lines
SME level operation and support of Windows Servers (2008-2012)
Operation of customer applications (Print, DSS, Acronis Access, Business Apps)
Operation of dbPremier domain ITCBOD
Monitoring and resolution of all incoming tickets and customer queries
Monitoring and implementation of business requirements
Active participation with the Global Technology Team at a global level
Degree in Computer Science/Business Information Systems or equivalent training and/or experience in information technology
In depth knowledge of Microsoft Windows Server OS (2008 -2012) with several years of experience
Experience with current IT and support processes
Knowledge of Microsoft products like MS SQL and Active Directory
Good working knowledge of network protocols (TCP/IP, DNS, DDNS)
Experience working in a global organization with knowledge of organization processes and IT terminology

228

Applications Support Senior Support Manager Resume Examples & Samples

Manage & Ensure SOD / EOD checks for a number of applications used by the cross-Asset business in APAC
Experience being the escalation point of contact for a number of FICC - cross-Asset applications used by Front-to-Back users in APAC
Manage Trading / Pricing / Account enquiries from users & handle senior business escalations for trade booking/risk issues
Hands-on & Swift Problem investigation and resolution (static data / price feeds / technical outages etc.,)
Maintain excellence in all mandated Incident-Problem-Change streams. This includes strong communication, Major Incident (MI) handling and effort tracking for teams present in multiple locations
Ensure our clients receive best in class support. Delivering a high quality service requires frequent and extensive contact with partner groups (Business, Middle Office, Development, Infra teams)
Establish & prioritizing the onboarding of new users to Rates & RISK cross-Asset platforms
Hands on knowledge in cascading best-in-class monitoring standards and demonstrate governance in keeping runbook / wiki continually as new information becomes available while managing day-to-day support tasks/issues
Follow up with the development team on the preventive actions / measures to be taken in order to avoid a repeat occurrence of the technical application outages
Involve in the weekend support coverage for changes due to application releases and infra-structure related works and provide holiday support coverage occasionally
8+ years’ experience working in technology Production support environment
8+ years of directly leasing with Markets Front Office business both face-to-face & remote locations
Detailed knowledge of ITIL while demonstrating hands-on usage to improve the support services
Knowledge/experience of Incident, Problem, Change preferably on ServiceNow
Understanding of Software releases, ability to understand RISK assessment of CHG
In-depth understanding of RISK batch processing & ability to manage 100+ SLA based deliverables on daily basis
Experience of deploying, configuring ITRS monitoring tool including building and implementing custom toolkits
In-depth, architectural understanding of Application stacks to invoke COB/Resiliency when required

229

IT Applications Support Manager Resume Examples & Samples

Higher technical education
Work experience in IT services and support 3+ years
Work experience in “in-house” IT department in international company
SAP or other ERP systems proficiency
ITIL foundation certification
English – advanced (daily communications with regional and global offices, support hubs)
Good experience in budgeting, experience of leading multiple contracts
Leadership skills and ability to learn fast

230

Applications Support Resume Examples & Samples

Resolves high level conflicts or program issues by making decisions or negotiating with affected senior management
Builds and maintains strong relationships with JPMC technology teams and business partners to indentify process improvement opportunities
Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
Assures Operations Run Book and other knowledge management documents are up to date
Provides technical and procedural training, coaching and guidance to support analysts
Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
Serves as a backup to the manager’s when the manager is un-available, including any necessary interaction with senior managers
Supports implementation of DevOps practices
Drives engineering or development initiatives to improve system stability
Experience supporting applications using the following technologies: Wintel, Linux, Sun OS, Mainframe, Oracle, SQL Server, DB2, Apache, Sterling Commerce Connect, FTP, SFTP,
Experience understanding performance metrics
Ability to drive engineering or development initiatives
2-3 years of Application Production Support Experience

231

Applications Support Group Manager Resume Examples & Samples

The successful candidate would be expected to provide effective management of the team supporting Trade technology which includes business relationship management / vendor management / Application SLA management as well as Audit responsibilities
This role requires the individual to provide expert knowledge and skills to our core users in our Treasury & Trade Solutions organization specifically within Trade
Primary focus areas will include promoting stability and quality of supported services in line with our regional strategy and technology management policies, as well as day to day operation and oversight for the various support groups operating in the region
This role will manage all production technology and resources within the global Trade Production Support team including executing the relocation strategy, hiring and all aspects of staff management
This successful candidate will be expected to manage the production support budget of $1.57 million across the L2 function
This role will attend and respond to compliance, audit or outsourcing matters related to Trade production support
Manage resolution of high severity incidents and escalations providing real-time communication to key stakeholders
Ensure proper allocation of resources in order to ensure continued business operations
Strong process awareness and ability to manage incidents, problems and change at a regional enterprise level
Act as a local escalation point for team members and assist with resolution of critical incidents
Communicate complex technical issues to business users in a language they understand
Prioritize the process of resolving incidents and problems for systems in scope in accordance with incident and problem management procedures
Fully understand how functions in the areas of support contribute to the achievement of business objectives
Evaluate the proposed changes, improvements and technological solutions to problems through in-depth analysis, including the unusual and complex situations
Experience in leading staff in an Application Production Support or Operations group in a global high availability / mission critical environment
Strong knowledge in ITIL practices in the area of Incident, Release, and Change and Problem management
Broad knowledge of banking products and processes
10+ years of experience in the information technology field
5-8 years of working experience in production support and problem solving functions, ideally for IT in banking and financial services in management capacity
Experience with Unix/Linux and Windows server operating environments will be preferred
Understanding and experience with OCR (Optical Character Recognition) technology preferred
Work experience in a large multinational and multicultural organization
Ability to effectively communicate and interact with infrastructure and supporting technology groups across a distributed environment to drive problem resolution and service levels
Know when to use technical and non technical language
Build relationships with peers and management at all levels

232

Applications Support Resume Examples & Samples

Based on a defined Production Management (PM) service offering, work with key engineering partners to support the creation of an overarching application and tools roadmap that will facilitate the delivery of those services
Maintain a clear register of current PM applications as well as additional locally developed supporting tools and an overarching set of requirements to support the PM services
Work closely with internal engineering teams and external providers to identify potential solutions that can deliver defined requirements and services
Support the execution of the governance process to ensure full transparency across the PM leadership team of the delivery of solutions against requirements
Work as part of a small co-located team of 3 solution and capacity analysts partnering with the wider PM organisation on requirements, maintain architecture and data definitions and support delivery responsibilities
Work in partnership with AD, Production Management across CIB and GTi teams to define and recommend standard tooling and procedures
Participate in the relevant internal and external forums to gain early visibility of future strategic directions that would benefit or impact CIB
Enhance Production Management efficiency by providing recommendations and products to automate, streamline, remove or reduce repeat activities
Extensive experience across a number of disciplines (development, support, application or infrastructure)
Strong technical background with experience of Production IT tooling and solutions
Experience of implementing production IT solutions, specifically around service management tooling
Knowledge of ITIL and IT service management tools and process

233

Clinical Applications Support Resume Examples & Samples

Field incoming problem tickets from end users to resolve application and software issues
Document in ticket troubleshooting software all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Learn all appropriate software applications used and supported by the organization
Work with Management to prioritize, schedule, and administer all instances where enhancements and defect resolution are required
Through Change Management record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Perform hands-on fixes at the desktop level, including installing and upgrading software
Evaluate documented resolutions and analyze trends for ways to prevent repeated problems
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved
Participate in the design, development, and delivery of software applications training programs and individual classes
Provide support for the testing of new and existing software applications under development or consideration for purchase
Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software, and so on
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
Ability to develop and interpret technical documentation for training and end user procedures
Knowledge of trends in technology relating to software applications
Good understanding of the organization’s goals and objectives
Must be highly detailed, self motivated and directed with the ability to absorb new ideas and concepts quickly and effectively prioritize and multi-task in a high-pressure environment
Good analytical and problem-solving abilities
Very strong customer service orientation
College Diploma or university degree in the field of computer science, information systems, and 3 years equivalent work experience
In-depth, hands-on knowledge of and experience with Healthcare applications including, but not limited to, Varian, Elekta, Siemens and other vendor applications applied to radiation therapy
Spanish speaking ability heavily preferred
Excellent written, oral, interpersonal, and presentational skills
Ability to present ideas in business-friendly and user-friendly language
Carrying- Yes
Kneeling- Yes
Sitting- Yes

234

Applications Support Resume Examples & Samples

A solid background in the coordination of technical staff , operation teams and infrastructure teams
A proven track record in root cause analysis and experience in the use of root cause analysis and problem solving techniques and tool
Familiarity with the Software Development Life Cycle process
Infrastructure product knowledge as mentioned above in Responsibilities
Experience with ITIL processes
Have understanding on Storage level like SAN/NAS
Basic understanding of Apache / Tomcat Process
Basic understanding on Oracle/ SQL
Good analytical mind and excellent communication skills
Disaster Recover – Advanced

235

Applications Support Professional Resume Examples & Samples

Provide first level support for incoming customer requests, internal and external
Manage day-to-day operations of a help desk
Identify, research, resolve, and document technical problems
Identify new business leads for existing customers and relay information to business development
Interview users to collect information to understand problem; lead customer through diagnostic to determine root cause/source
Prepare standard statistical reports, such as help desk issue tracking and time to resolve/close
Install and upgrade EtaPRO software and peripheral/pre-requisite software remotely and on-site
Visit customer sites to resolve reported issues and conduct maintenance visits, as needed
Train users to properly use software tools
Create/confirm user accounts and create content for support website access
Perform and document software testing to ensure high quality product
Work flexible hours as needed to support global customer base
1-3 Years
Associate Degree or Higher in a Technical Field (IT, Computer or Engineering) or Equivalent Experience
1-3 years of experience in help desk, technical support and customer service
Windows OS and intermediate application support knowledge
Proven written and oral communication skills
Ability to work as a team member or independently to relay/share information accurately
Investigation and diagnostic aptitudes and a desire to solve problem
US Citizen or Permanent Resident with the ability to travel globally
Familiarity with case management tools such as Footprints, FogBugz, Service Desk, etc
Familiarity with data archiving systems (OSISoft PI, Wonderware, eDNA, OPC) preferred
Advanced Knowledge of Relational Database such as MS SQL Server
MCSA or MTA Certification
Use of remote user support tools such as WebEx, Bomgar, Skype, VPN
Global business experience/cultural awareness

236

Applications Support Resume Examples & Samples

Support application release deployment activities into the production environment
Participate in a support shift rotation to ensure adequate global business support coverage. This includes weekend support
Articulate bi-lingual communication skills (written and verbal)
Financial institution experience or exposure a plus

237

Help Desk / Applications Support Specialist Resume Examples & Samples

1 year of experience
Associate's degree required
Willing and able to field urgent phone calls for quick resolution

238

Spclst Applications Support Resume Examples & Samples

Reports to Director and Optimization Specialist on outcomes of all support and training sessions
Provides input for on-going development of training materials, reference guides and job aids
Collaborates with practice administrators to identify training needs and opportunities
Working as part of a team, assists with training logistics of implementation of systems, following the software development lifecycle and standard project management methods
Assists in analyzing and troubleshooting issues and escalates to AEHR/PM team to assist in executing solutions
Interacts to assist in collecting, documenting and analyzing issues and findings of outcomes
Communicates clearly and timely with clients and end users
High School Diploma or equivalent, required. Bachelor’s Degree in Information Technology, or related field, preferred
Minimum one (1) year training experience or related clinical computer experience in a healthcare environment, required
Strong presentation, training, mentoring and interpersonal skills, required

239

Rohq-cto-applications Support Analyst Resume Examples & Samples

Genesis Data Flow Operations support group is responsible for the on-boarding of feeds into the warehouse, monitoring of data arrival, data sanity checks, artifact maintenance and subscription delivery. The role requires exceptional organizational and communication technique combined with broad analytical skills. Experience with Large data analysis and financial industry is preferred. Excellent customer service orientation is required
Ensure data completeness/integrity during execution of data enrichment and prior to reconciliation
Provide metrics on performance and data quality/integrity
Liaise with source contacts on processing issues and data quality
Provide SME support on Genesis Data Acquisition, maintenance and subscription process requirements

240

Applications Support Resume Examples & Samples

Day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application and data issues and issues resolution or escalation
Responsibilities include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members
Analyze impacts of proposed solutions on technology platforms
Interact with GTI for infrastructure, capacity, performance, change management, problem management and incident management
Support on activities related to application change management, installation and test execution
Assist on release management and version control
Support on identify and mitigate project risks and resolve issues and problems throughout the project cycle
Beginner level in application development
Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
Working knowledge in one or more general purpose programming languages
Beginner level understanding of broader skills including business analysis, development, testing, deployment, maintenance and improvement of software
Bachelor’s degree or advanced student in Technology related field
2-3 years hand-on experience
Knowledge of system integration
Knowledge of infrastructure (basic notions of hardware, software and networks)
Prior experience in multinational companies, especially banks (corporate segment), is considered as an advantage
Ability to play multiples roles during the project lifecycle, such as: System/Business Analyst, Quality Assurance Analyst and Production Support
Ability to work with global cross-functional teams and interact with all levels of business and technology resources
Must be a good communicator, having the ability to communicate technical information to nontechnical audiences
Notions of application design, with emphasis on banking solutions
Hard working, innovative and excellent problem-solving ability
Fluent English is required to interact with global teams

241

Applications Support Resume Examples & Samples

Responsible for production monitoring, triage, code investigations and data updates for all customer applications
Perform initial triage of production incidents to identify code or data issues
Create and test database scripts to correct data anomalies
Identify and develop synthetic monitoring capabilities to identify application issues before external impact occurs
Interface with Application Development Engineers to communicate issues and suggest remediation
Communicate status of production tickets to internal and external stakeholders
Serve as release manager for software deployments

242

Iseries Applications Support Analyst Resume Examples & Samples

P&IM CIB iSeries Operate are recruiting for an L1/2 LOB Operate Analyst
Reporting to the Local Regions Operate Manager you will form part of the global team that provides L1/2 production support for 7+ iSeries / AS400 applications serving a wide range of business functions
This is a hands on, user facing role with main duties comprising
Technical analysis of issues (Job Errors) on iSeries (AS400) applications
Investigating and resolving issues – working with both users and application developers as required
Contributing to system resiliency and system process improvement programmes
Provide weekend/holiday support cover on a rota basis (plus week day off lieu) on a rota basis
Servicing user support telephone calls and tickets
Proven AS400/iSeries experience in a development and/or production support environment (with current knowledge of OS400, CL, RPG, ILE, MQ Series, SQL)
Knowledge of GMI, ROBOT and ALDON vendor packages desirable
Ability to define, adhere to and contribute to process improvement and problem resolution processes
Time management skills and the ability to schedule your workload
Experience of large financial and banking systems

243

Business Applications Support Analyst Resume Examples & Samples

Improve on and where necessary develop monitoring solutions to ensure infrastructure stability and informational notifications
Continually increase one's knowledge of supported applications to provide "L2" support where necessary
Minimum 4+ years of applications production support/application development work experience

244

Senior Analysts, Applications Support Resume Examples & Samples

Troubleshoot and deploy applications running on TIBCO, WebLogic, and Java frameworks in UNIX and LINUX, and monitor using Wily Introscope, AppDynamics, Splunk and Sitecope
Assess critical path, assist in implementation of any projects required by the business, and provide 24/7 on-call support on a rotating basis with other team members
Lead efforts in complex troubleshooting, recovery, and root cause investigation, transfer knowledge to other members of the team and other groups, and resolve day-to-day support issues, ensuring effective and timely resolution in the production environment
PRIMARY REQUIREMENTS: Master’s degree in Electronic Engineering, Information Technology, Computer Science, Computer Information Systems, Computer Applications or related, and 3 years of relevant work experience
ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Electronic Engineering, Information Technology, Computer Science, Computer Information Systems, Computer Applications or related, and 5 years of relevant work experience

245

Deposit Applications Support Analyst Resume Examples & Samples

Must have at least 18 months working experience in a financial institution or a professional office setting
Must be able to travel 60-75% of the time
Implementation, design, and training of the Deposit Applications
Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Deposit Loan applications
Successful candidate will travel with a conversion team to customer site for software setup, training, conversion and implementations

246

Applications Support Resume Examples & Samples

Provides on-call technical support and maintenance for computer applications and programs
Under general direction, uses diagnostic tools and/or vendor specifications to troubleshoot moderately complex computer application problems to maintain or restore service or data to programs, resolves moderately complex issues or escalates as needed to meet established service level agreements
Updates required logs and reports
Assists in preparing programming specifications and completes programming tasks to maintain or modify current programs or to develop less complex computer programs
May write queries or code to extract data and/or validate data loads
Updates related documentation and procedures

247

Associate Computer Applications Support Resume Examples & Samples

Analyze, identify, isolate and report system/application problems though the investigation of the status reports
Perform and/or coordinate testing and implementation of tools to support the success of our SLA results though the various call centers
Advanced knowledge of Excel, PowerPoint, PHP, MySQL and C# (Visio is an advantage)
Ability to effectively communicate with external and internal stakeholder

248

Applications Support Resume Examples & Samples

Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Regulatory and Compliance applications
Work in a devops environment with the Application Development (AD) teams to automate and modernize the application suite
Help in designing improvements in application and cloud deployment in partnership AD to improve reliability, stability and capacity management
Help monitor and improve monitoring of the application suite and proactively fix potential issues
Engage with project teams through the project life, more towards go-live to ensure successful delivery
Experience in production support
Experience in supporting trading applications a plus
Working knowledge of SQL and stored procedures
Working knowledge of FIX
Strong software and business systems design, analysis, development and support skill preferred
Public cloud experience will be an advantage
Ability to handle multiple competing tasks in an ordered manner, prioritizing to ensure business deliverables are met even under stressful situations
Exhibit leadership behaviour which supports the business and technology goals through creative thinking and strong problem management
Trading system knowledge also desirable

249

IT Enterprise Applications Support Analyst Resume Examples & Samples

Proactively drive enterprise application improvements
Good understanding of the practical deployment of ITIL service management best practice
Specialist knowledge of database applications, (SQL / Oracle), and ability to learn new applications and schemas quickly
Demonstrable experience supporting and administering web applications in a Microsoft environment, (terminal services, .net, etc)
Experience of managing external service providers
Able to work proactively and plan, organize and manage own workload
Project and influencing skills in addition to personal drive and results orientation
Strong communication skills and able to deal professionally with people at all levels, internal and external customers
50% travel

250

SAP Applications Support Resume Examples & Samples

Global Production Support team focus with a scope that includes business Intelligence, data warehouses, lob sub-ledger data mart systems and core enterprise applications
Support team adherence to standard ITIL processes for Incident, Problem, and Change management including adherence to key Operate SLAs - Incident and Business
Partnership and management of relationships with LOB business partners, Application Development teams, Corporate Finance clients, critical downstream and upstream global technology teams, GTI and other CT teams
Working closely with multiple CT Project Development teams to understand future project releases, impacts to environment, user functionality and capacity planning for short and long term planning
Identification of opportunities to more efficiently support our portfolio of applications
Production readiness reviews for code deployments scheduled for deployment (solid release management skill)
Maintenance of forecast, metrics, demand and capacity to support future and existing enhancements
Driving core production activities for multiple applications that will improve the overall delivery of operations and support capabilities for our JPMC Business partners
Five plus years of experience in support of SAP BW operational environments that execute on a daily basis (i.e., daily refresh at minimum); with knowledge and / or understanding of ITIL methodology and effective operations governance methods and processes
BA/BS degree in Business, Information Systems, Computer Science preferred
5+ years of SAP Business Warehouse Experience
3-5+ years of UNIX experience
3-5+ years SQL experience
3+ years of Control-M or Autosys workload automation tools
Preferred - Solid understanding in key aspects of constructing, delivering, and supporting business Intelligence, data warehouses, data marts systems, and core enterprise applications
Experience in working with on shore / off shore operations / support Teams
Demonstrated success in a fast paced dynamic environment
Excellent trouble-shooting skills
Strong hands-on knowledge of Business Objects and Advanced Analysis, Financial Services industry preferred
Solid working knowledge of BPC is preferred
Excellent oral and written communication skills with the ability to do so at all levels of management
Ability to learn quickly, adaptable and can operate under pressure during critical support periods
High level of general analytical skills in an IT environment
Independent, self starter that works very well with the team

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