Mainframe Support Resume Samples

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M Ziemann

Maximillia

Ziemann

103 Irving Greens

Los Angeles

+1 (555) 567 2896

103 Irving Greens

Los Angeles

Phone

p +1 (555) 567 2896

Experience Experience

Dallas, TX

CIB Technology Mainframe Application Support

Dallas, TX

Dare-Mante

Dallas, TX

CIB Technology Mainframe Application Support

Works with Change Management/ Release Managers on the evaluation of change events
Develops and maintains process and procedure documentation (knowledge management)
Manages and mentors technical staff(onshore and offshore) – including reviews, performance plans and resource loading
Develops and distributes performance metrics for core services
Implements and follows organization incident, problem, and change management
Identifies post incident review action items and process improvement opportunities
Drives continuous improvement of services and processes in order to increase platform

Chicago, IL

Technical Engineer Mainframe Technical Support

Chicago, IL

Pacocha Inc

Chicago, IL

Technical Engineer Mainframe Technical Support

Assess and perform systems utilization and headroom reports to assist in troubleshooting and performance tuning
Provide status reports to direct manager and director level leadership
Track application performance metrics and report out to management
Create, maintain, and manage to project plans
Take ownership of the most complex Lync issues and work to resolution and root cause identification
Assist in defining and coordinating team projects and activities
Help ensure team performance meets or exceeds defined Service Level Agreements

present

Philadelphia, PA

Cib Technology Pim Core Processing Operate Mainframe Support Analyst

Philadelphia, PA

Auer Group

present

Philadelphia, PA

Cib Technology Pim Core Processing Operate Mainframe Support Analyst

present

Work as part of the operate organisation to deliver Production Management objectives
Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to front-line support teams
Perform due diligence of changes to ensure application releases meet support criteria before being deployed into the production environment
Build out strong relationships with resolver teams, application development teams, and core infrastructure services
Develop strong technical expertise in Mainframe technology and applications
Proactively identify and communicate issues leveraging standard alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
Participate in support rota to perform release activities, weekend readiness and/or system issues

Education Education

Bachelor’s Degree in Computer Science

Cornell University

Bachelor’s Degree in Computer Science

Skills Skills

Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software
Knowledge of the operational and technical problems involved in the administration of a specialized program
Knowledge of advanced principles, theories, techniques, and methods of information system analysis and programming
Knowledge of data processing and data communications concepts and services
Knowledge of contemporary and generative programming languages and techniques
Knowledge of data communication and transaction-based processing
Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
Responsible to establish and maintain methodologies, tactical and operational coordination that provides expertise to the various agencies having business applications that are dependent upon this platform
Knowledge of the ALGOL programming language
Knowledge of EMC’s Symmetrix Remote Data Facility (SRDF) technology

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13 Mainframe Support resume templates

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Cib Technology Pim Core Processing Operate Mainframe Support Analyst Resume Examples & Samples

Work as part of the operate organisation to deliver Production Management objectives
Build out strong relationships with resolver teams, application development teams, and core infrastructure services
Develop strong technical expertise in Mainframe technology and applications
Build an understanding of the end to end flows of applications supporting the Securities, Custody and Derivatives trade processing flows
Proactively identify and communicate issues leveraging standard alerting tools, and work to resolve issues liaising with 3rd party resolver teams as necessary
Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning within team
Look to improve monitoring and alerting capability and to migrate to/leverage the Monitoring Shared Service function for all applications
Contribute to the Resiliency agenda to review incident and problem themes with the view to reducing in line with the agreed targets
Perform due diligence of changes to ensure application releases meet support criteria before being deployed into the production environment
Participate in support rota to perform release activities, weekend readiness and/or system issues
Bachelor's degree in Computer Science, Engineering or related technical field
Operating System/Platform
Extensive familiarity with MVS/ISPF/SDSF
Cobol/Natural – Basic or Moderate knowledge
JCL – Moderate or Extensive knowledge
CICS – Zero, Basic or Moderate knowledge
Basic understanding of any Mainframe database structure, no preference whether DB2/Adabas/IMS DB
Moderate or Extensive exposure to QSAM/VSAM/ISAM files
Job Scheduler: Control M/CA7 - Basic or Moderate
Scripting (a plus): Rexx (definitely optional)
Know how of distributed systems acting as front end interlacing with Mainframe at back end

IBM Mainframe UAT Support Analyst Resume Examples & Samples

Experience of supporting Test/Production IBM mainframe applications
Knowledge of complex platform testing
Experience of HP Quality Centre
Technical Skillsets
IBM Skills required (minimum 3 years experience)
TSO, CICS, DB2, MQ, VSAM, JCL
IBM skills that would be useful
TWS, COBOL, IBM Assembler,NDM, Changeman ZMF

Mainframe Output Distribution Services Support Resume Examples & Samples

Provide support for CA-View/Deliver, View Direct, $AVRS and Enterprise Output Solution products
Support CA-Spool, VTAM Printer Support, AFP and JES printer on Mainframes
Monitor Peregrine and Request Center queues for incoming work
Individuals must be able to work closely with our customers
Effective communication with all Lines of Business
Provide proactive judgment and decision making to develop associated actions based on incident alerts and failure
Creative problem solving
24/7 customer support and service delivery experience

Mainframe TWS Batch Support Analyst Resume Examples & Samples

Experience in Mainframe batch environment; knowledge of support operations, ITIL best practices and processes
Knowledge of OS/390 Operations, JCL and batch problem diagnostic skills, Experience with a Scheduling package (TWS a plus), Knowledge of Data Transfer protocols NDM, FTP, Incident Management
Manage incidents with infrastructure and application support teams, Knowledge of an incident management ticketing system

Mainframe Support zOS Resume Examples & Samples

10 years of experience in operating system support or Mainframe environment products. (Installation, support and maintenance)
Intermediate knowledge MQ
5 years of technical support experience in the banking business or the like
Intermediate English
Intermediate knowledge of monitoring tools (MAINVIEW, SYSVIEW or Omnimon)
Rexx intermediate / advanced
TDS Management
Basic knowledge of Changeman
Expert MQ
IT Specialist Certificate L2
HW migration experience
Advanced knowledge of Office tools
Intermediate / advanced knowledge of tools Capacity & Performance

Mainframe Midrange Application Support Resume Examples & Samples

Minimum 5 years experience with Mainframe
Utilize IBM tools such as COBOL, SAS, SQL, JCL and CICS to maintain and enhance mainframe based systems software and applications
Utilize tools such as HTML, JavaScript , CSS and XML to maintain and enhance a UNIX based CICS Web Service application
Prepare and execute scripts in the lifecycle of application requests and enhancements
Prepare analytics and reporting on the efficiencies of current system processes
Collaborate with business analysts and line of business to prioritize client requests
Prepare compliance documents as required by application governance
Production support experience in a complex environment
Respond to and troubleshoot any daily production errors, performing root cause analysis and correcting encountered issues
Ability to triage problems and determine root cause
This is a first shift role but must be able to work 2nd -3rd shift hours when necessary
Work with minimal supervision
Strong Communication skills (Verbal and Written) and the ability to direct global team members

Mainframe Cool Gen Support Resume Examples & Samples

Overall 6+ Yrs. of IT experience
Strong Experience in Cool:Gen, GuardIEn, PVCS Dimensions, TSO ISPF, Workbench, XML Composer, Report Composer
Prior experience in with COBOL, SQL,C,JCL ,RPG/400, SPUFI, DB2, File manager for DB2, SQL, ChangeMan, MQ, CICS and IBM Main Frame, UNIX HDECK
Good working knowledge in Test Director8.0, Platinum, and Endeavor

Mainframe Application Support Resume Examples & Samples

Incident and problem management
To create and update “run book” documentation for the supported applications as required
To participate in Critical Site Tests for supported applications
To assist with project UAT testing when appropriate, especially as related to non-functional requirements
Proficient usage and knowledge of DB2/ADABAS and VSAM
Knowledge of CONTROL-M/CA-7/ZEKE scheduling tools
Experience working with all types of data files including Generation Data Groups, VSAM, Partitioned, and Physical Sequential files
Working knowledge of JCL and batch job execution in a mainframe environment including use of Procedures
Experience with CICS for online application functionality support
Capacity for complexity

Cobol Mainframe Support Resume Examples & Samples

1 Be able to provide knowledge of system application for parts of the core system in order to determine technical changes required meeting customisation requirements
2 Produce system and job designs in accordance with installation standards, methods and quality, along with estimates and delivery plans
3 Provide common solutions and shared code to reduce maintenance through knowledge of other implementations
4 Develop a close working relationship with other Application Programmers, IBM and the Business Analysts
5 Analysis of business requirements for system changes
1 Produce program specifications, system test plans, job design and operational documentation in line with installation standards
2 Amend and develop individual batch and on-line programs according to installation standards
3 Carry out system testing in line with plans previously produced and confirm results in conjunction with the Business Analyst and to assist the Business Analyst in the execution and verification of User Acceptance testing
4 Prepare as necessary all operational job control and documentation to enable the Changes to be approved at the implementation committee before going live into the system
1 Understand systems that interface to and from the core system in order to provide advice to the customer, business analysts and operational staff as necessary and resolution of incidents
Provide timely response on all escalated incidents
Provide suitable communication of status of incident at all times
Provide full documentation on nature of incident and resolution details for immediate review
Take responsibility for the Health and Safety of yourself and others whilst at work
Support the Investors in People initiatives and demonstrate company values
Participate in training as required
Comply with Data Protection Legislation with regard to disclosure of information
Carry out any other reasonable tasks as requested by Management

Intermediate Mainframe Support Analyst Resume Examples & Samples

Will learn all aspects of mainframe automation components and related services
Is responsible for the planning, testing, implementation of automation software
Designs, codes and tests modifications to system automation software analyzes and resolves automation and related operational problems in order to meet SLA’s and incur minimal impacts
Creates detailed documentation related to the suite of automation products, software interfaces, API’s, and external systems for operations and support to assess impacts and trouble shoot issues
Participates in key departmental initiatives, including site backup exercises, to meet organizational BCP requirements
Tests and verifies security controls in fixes, and new or upgraded products
Contributes to BMO Financial Group’s overall business results by making recommendations that improve operational efficiency and effectiveness
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 3-6 years experience in mainframe Banking applications or software support environment
Maintains solid knowledge of supported products and platforms, system automation interfaces and exits, NetView, NetView Program-to-Program Interface (PPI), Communications Server, XCF, LU 6.2, large system architecture
Maintains sound knowledge of the T&O environment and BMO organization
Demonstrates skills in the following programming languages, Assembler, C, Java, and scripting languages for mainframe, Windows, and Linux
Displays solid knowledge in terms of Problem Management, Change Management, Implementation Processes, Configuration and Release Management
Exhibits knowledge in TSO, ISPF, SDSF, SAS, ESP, CLISTS, HSM, D SMP/E RACF, Remedy, ,TPX, ISMF, JCL, AIX, TIVOLI, ORACLE, Visual age C++, DB2, PC skills, firewalls, VPN, ICSF
Possesses solid customer service skills
Is self-motivated, goal-oriented, and customer-service oriented

Technical Engineer Mainframe Technical Support Resume Examples & Samples

Strong Windows server management/troubleshooting skills
Application Delivery using Citrix products, App-V, or other similar technologies
Enterprise backup agents (TSM, NetBackup, etc.)

CIB Bacc-inv Svcs Mainframe Support Analyst Resume Examples & Samples

To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest/HPSM, EPV, ITSM)
Proficient usage and knowledge of DB2/Adabas and VSAM
Knowledge/experience with SyncSort
Knowledge of NDM/sFTP transmission protocols
Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
Previous exposure to application support
DYL280/SAS/EZYTRIEVE
Assembler
Good interpersonal and customer-facing skills

Mainframe Support Manager Resume Examples & Samples

Demonstrated experience with management principles and practices, including: project management, time management, quality management, cost management, human resource management, communication management, and continuous process improvement
Expert level knowledge and experience working with all aspects of an IBM Z System Mainframe, including: system architecture, operating system software, ISV software, security, networking, storage and disaster recovery
Demonstrated ability to communicate effectively and convincingly, both orally and in writing, with technical and non-technical audiences
Demonstrated ability to effectively lead staff through clearly defined goals, objectives, expectations, and direction
A Bachelor of Arts in Business Administration or a Bachelor of Science with an emphasis on computer technology or equivalent experience in a leadership role for an enterprise IBM z System Mainframe environment

IBM Mainframe Support Engineer With German Resume Examples & Samples

Experience in Industry Applications
1 year of experience with IBM mainframe technologies (PL1, COBOL, IMS, DB2, host)
English and German language knowledge
Good communication skills and proactive participation in providing innovative ideas and solutions
University degree in the IT field (or comparable) is considered an advantage
Flexibility and precision; open for new challenges
Availability for a short/long term working opportunity at the customers’ locations (in EU Countries)
Good technical understanding in general
Experience with IBM mainframe technologies: PL1, Host, Cobol, DB2
Experience with SQL and Oracle is considered an advantage
Experience in requirement analysis, Function and Technical Design is an advantage
Project management skills are more than welcome (estimation, planning, scheduling, co-ordination)

Mainframe Support Technician Resume Examples & Samples

Strong decision making skills as well as the ability to deal with ambiguity
Ability and desire to learn new technologies quickly
Demonstrates the ability to work on multiple mission critical incidents simultaneously and prioritize work to stabilize system or application recovery
Strong communication skills for direct client contact, internal and external
Bachelor’s degree in an Information Technology related field or equivalent experience
Live in or willing to relocate to the Malvern, PA area
Ability to work night shift (7 p.m. to 7 a.m.)
Experience with mainframe monitoring
Experience with job schedulers like ZEKE
Knowledge of JES, JCL, MVS, SDSF
Knowledge of CA-7, CONTROL-M, SMSMONITOR
Experience working with servers

Senior Mainframe Support Resume Examples & Samples

Job responsibilities include supporting and maintaining Mainframe JCL Jobs running on the 12 separate client LPAR systems for applications within the enterprise
Detailed job responsibilities are to provide primary support for Mainframe job abends and incident resolution utilizing the BMC Service Desk
Monitoring of Critical Late screens to identify and determine portfolio’s in jeopardy of completing their cycle on time and determine if there is a need for escalation
Performing JCL maintenance/migrations for Manufacturing / Assembly plant launches or decommissions
If not already a Master, there is opportunity to become a Master CA-7 Scheduler
Mainframe JCL and CA-7 awareness
Scheduler Skills and good team player
VSAM, IMS, Cobol, and DB2

Clearpath Mcp Mainframe Support Resume Examples & Samples

Knowledge of system development methods used for the development of new systems and enhancements to existing information systems
Knowledge of advanced concepts and basic operating principles of data communications and information systems hardware and software
Knowledge of advanced principles, theories, techniques, and methods of information system analysis and programming
Knowledge of data processing and data communications concepts and services
Knowledge of contemporary and generative programming languages and techniques
Knowledge of data communication and transaction-based processing
Knowledge of the operational and technical problems involved in the administration of a specialized program
Knowledge of DMSII database methodology
Knowledge of the ALGOL programming language
Knowledge of EMC’s Symmetrix Remote Data Facility (SRDF) technology
Knowledge of Unisys mainframe related networking components COMS, BNA and NAU
Knowledge of the Unisys Master Control Program (MCP)
Develop long term strategic hardware and software plans, resource expertise, contractual resources and cost estimates and make recommendations to management in preparation for presentation to the clients
Design and coordinate system resources in order to handle the workload related to training sessions for users and support sections
Chair statewide common interest group to communicate platform related activities having a major impact on the clients
Research and design proprietary solutions for the platform to resolve issues and to meet the needs and requirements of the clients. (i.e. custom utilities, scripts and queries.)
Review, approve and oversee implementation of all software patches to the operating system and/or all related proprietary products and applications
Research and design performance enhancements to improve platform availability and meet growing capacity requirements
Develops a broad-based knowledge of the Client’s existing data protection infrastructure and works cooperatively in order to serve as a technical resource to the department’s third-party vendors, in-house teams and customers (internal and external)
Leverages broad-based understanding of technology areas and end-to-end knowledge of current installations to implement enterprise data protection solutions
Perform platform monitoring and evaluate past and current platform usage and the projection of future usage
Provide detailed reporting of the current and projected future performance of the platform to management
Perform user training
Perform disaster recovery testing
Enforce all applicable DTMB policies, standards and procedures
This work area is the primary point of contact and technical expert for department end users, analysts and the Enterprise Help Desk for anything related to the Unisys mainframe platform
This platform is used by 4 agencies and houses many applications crucial to Client government services, including but not limited to, Secretary of State’s Vehicle Registration, Drivers’ License and Web Renewal systems, State Police’s Driver & Vehicle Look-up system, Treasury’s Business and Income Tax systems, and Licensing and Regulatory Affairs’ Workers Compensation system
This position defines the technical expertise, implementation plan, and delivery of the Unisys platforms and supporting technologies to meet the Client’s business requirements and objectives
This position serves as critical primary expert of all Unisys mainframe 3rd party products (15 products) and billing processes
The position is also responsible for online transaction processing, utility management, security access systems, system performance monitoring, resolving performance issues, Unisys MCP OS, printing processes, networking software, terminal emulation software and encryption

Mainframe Production Support Lead Resume Examples & Samples

Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration
This is individual contributor position that needs flexibility with the work schedule to support issues during off hours or weekends
Must have 7+ years hands-on experience with IMS DB/DC
Must have 7+ years of programming experience using JCL, COBOL, VSAM and EZtrieve
Additionally, qualified candidates need to have -
5+ Years of experience with batch scheduling tools like CA7
5+ years of working knowledge in MF configuration tools like Endevor, Changeman
3+ Years of experience with BMC Remedy or Maximo or a similar Incident management tool
3+ years of experience in Mainframe Batch abend research and resolution
Strong experience in File Manager/File-aid tools
Provide primary on-call support on a rotation basis
Flexible with the work schedule to support issues during off hours or weekends/on-call

Mainframe Technical Support Resume Examples & Samples

Release and Patch Installations/Deployments
Education: Bachelor Degree or equivalent in education and experience required
Experience: 2+ years in Technical Support Role
Preference will be given to candidates who have the following
Experience Resolving Technical Issues and Identifying Root Cause (Problem Management)
Service Orientation
Troubleshooting and Analytical Skills preferably with Complex Systems
Knowledge or Experience with a relevant IT Framework (ITIL, ISO/IEC 20000, Agile)
Experience Supporting Product Platforms beyond 'How To Use' an Application
Crisis Experience -- Ability to Diagnose and Remediate Issues under Pressure
Familiarity with IBM z/OS Technology Fundamentals (Software, Applications, Hardware, Networks) a plus
IBM zEC13 / MVS / JES2
TSO / ISPF / SDSF / SYSVIEW
JCL / CLIST / REXX / COBOL
DB2 / RACF / MQ / CA-JOBTRAC / CA-11 / BMC Control M / BMC Control / CICS

CIB Technology Mainframe Production Support Resume Examples & Samples

Drive regional IT governance efforts on behalf of Production Management
Collaborate with Line of Business Production and Application Development teams to drive improvements in application stability, resiliency and hygiene
Optimize regional reporting through relevant data gathering and analysis
Assist in coordination of Business Continuity Planning for Singapore-based team
Build relationships with risk and control functions within CIB and Corporate to deal with local/regional compliance tasks
Technology security, IT risk or IT audit experience
Familiarity with IT Risk and policy frameworks
Exposure to large IT organizations with a broad understanding of various areas – application development, infrastructure, technology resiliency, IT security, production management
Experience working with geographically dispersed and culturally diverse teams
Strong organizational skills with ability to effectively multitask

Mainframe Production Support Lead Resume Examples & Samples

Application support / Technical support consultant is responsible for supporting multiple complex applications
Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc
Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
Takes part in production support rotation, and responding and resolving production problems
May provide coaching and mentoring to other associates
Will work under minimal supervision
Typically requires 7+ years of applicable experience
Experience in Production Support
Experience in change management and incident management tools
Proactive in identifying, escalating, and addressing project issues and risks
Exposure to IMS DB/DC and NOMAD

CIB Technology Mainframe Application Support Resume Examples & Samples

Ensures monitoring alerts and system events are assessed, prioritized, and
Managed
Manages client impacting incidents including business impact assessment,
Technical resolutions, engagement, and communications
Implements and follows organization incident, problem, and change management
Ensures potential client impacting incidents are identified and remediated prior to client
Impact or remediated as soon as possible after issues arise
Builds and maintains strong relationships with technology teams and business partners to
Identify process improvement opportunities
Collaborates with technology teams and business partners to understand application
Functions and related downstream processing components
Drives continuous improvement of services and processes in order to increase platform
Stability and improved operational efficiencies
Participates with post incident reviews for client impacting incidents
Identifies post incident review action items and process improvement opportunities
Works with Change Management/ Release Managers on the evaluation of change events
Runs technical bridges and/or management bridges, as required and leverages experience
And organizational knowledge to reduce MTTR (Mean Time to Recover)
Supports Disaster Recovery Tests
Aligns with business strategies, goals, and objectives
Assists in translating business requirements into proposed IT services & solutions
Develops and distributes performance metrics for core services
Collaborates with technology and business partners to continuously identify proactive
Monitoring and health check opportunities
Banking and Treasury experience (preferred)
5-10 years of IT experience with background in application development and/or production support operational experience

Mainframe Production Support Specialist Resume Examples & Samples

4 Years Experience - Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF)
4 Years Experience - Job Control Language (JCL)
Client communication experience at multiple levels a must
Experience with Control-M
Logical thinker with ability to solve complex problems
7 Years Experience - Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF)
7 Years Experience - Job Control Language (JCL)
Telecommunications experience