Operations Process Manager Resume Samples

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C Beahan

Cletus

Beahan

482 Rolfson Roads

Phoenix

+1 (555) 394 0777

482 Rolfson Roads

Phoenix

Phone

p +1 (555) 394 0777

Experience Experience

New York, NY

Operations Process Manager

New York, NY

Botsford, Lemke and Torphy

New York, NY

Operations Process Manager

Regularly review operational performance metrics, identify opportunities for improvement and drive changes centrally taking into account interdependencies between various processes
Perform post-action review to measure process adherence and drive teams to comply with process
Drive initiatives using an quantitative and analytical approach that contributes to long-term operational excellence and efficiency
Review and eliminate redundant or unnecessary process steps with a view of simplifying the overall process and abstracting complexity from the customer
ITIL Foundations certification (ITIL Practitioner a plus)
Owning and developing the application services (Application Management, AM) of the service management processes
Working as a contact person towards client’s service management and process development

Phoenix, AZ

Wire Operations Process Manager

Phoenix, AZ

Conn Inc

Phoenix, AZ

Wire Operations Process Manager

Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development
Represents unit on projects relating to new system components, upgrades, or rule changes
Assists in the development of cost centers’ annual budget; manages and monitors expenses to approved budget
Manages and oversees the activities of the unit and direct reports
Assists Operations Management with developing, designing and executing strategies to manage risks associated with sending and receiving Fed wires and SWIFT international messages, including operations, computer systems and technologies associated with domestic and international wires or SWIFT messages
Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff
Establishes goals for the unit in accordance with and in support of bank, division and department objectives; determines work priorities; develops and maintains business resumption and disaster preparedness plans for the assigned unit

present

San Francisco, CA

Area Airfreight Operations Process Manager

San Francisco, CA

Murray Group

present

San Francisco, CA

Area Airfreight Operations Process Manager

present

Develop strategies to increase performance / quality and utilization of workflow model
Ensuring the management of tasks is being executed by branch level mgt. teams(monitored through BAM tools and Billing/Unbilled reports)
Develop strategies to increase performance / quality and utilization of system functionality
Develop strategies to increase performance / quality and utilization of shared service center
Monitor utilization and performance of Cargo IQ KPI’s
Monitor utilization and performance of KN product /KN Freightnet Suite
Ensure that effective cost management processes are in place and adhered to at branch/dept levels

Education Education

Bachelor’s Degree in Computer Science

Tulane University

Bachelor’s Degree in Computer Science

Skills Skills

Proven experience in building a process repository, defining centrally driven governance, establishing and tracking against key metrics
ITIL Foundations certification (ITIL Practitioner a plus)
Experience managing small globally distributed teams
Excellent analytical skills, verbal skills and written communication skills and persuasive with details and facts
Excellent interpersonal skills and ability to collaborate
Serve as a catalyst for change driving continuous improvement activities while focusing on planning and implementing process improvement initiatives
Capture improved standard processes and improvements in clearly written standards and protocols. Periodically, evaluate effectiveness of standards and protocols and propose revisions as necessary
Lead cross communications with management, peers and adjacent operating teams, ensuring global operational consistency of all Facebook owned and colocation data centers
Generate clear problem statements/gap analysis of processes and procedures. Establish key performance and progress measurements
Coordinate execution of FacOps site assessments. Identification of key topics/issues/risks to be elevated for global operational improvements

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IT Operations Process Manager Resume Examples & Samples

Major Incident Management: We restore normal service as quickly as possible, thereby minimizing the impact of incidents on business operations. Engagement of IT resources as well as communication with stakeholders are facilitated, thus ensuring the best possible levels of service quality and availability are maintained
Problem Management: We prevent incidents from happening, and minimize the impact of future incidents that cannot be prevented. We apply appropriate methodology depending on the criticality of the Problem
Change Management: We are responsible for providing standardized policies, processes and procedures for introducing changes to Production / Disaster Recovery computing environment. We use a Global Change Advisory Board (CAB), to review and approve business critical proposed changes
LI-MK1* Requirements
Fluent Business level English
Strong IT background, understands process management end to end across Incident, Problem and Change competencies
ITIL understanding and qualification advantageous
Strong Leadership skills with at least 3 years people management, matrix management and team building experience
Collaboration with Stakeholders, able to work across multiple reporting lines to achieve objectives and keep everyone informed
Drives teams to deliver- always looking to add value, improve and exceed expectations
Quick situational analysis and decision making abilities
Attention to detail, always looking to drive continuous improvements
Patience and creativity, with conflict management skills
Demonstrates a high level of customer focus and empathy
Solid experience of supporting an end user environment
Excellent reporting skills, with an ability to communicate complex information in a simple format
Excellent verbal and written communication skills, able to present to Senior Management
Understands and can deal with cultural differences and communication styles
Ability to work under pressure and always keep things simple
Ability to work under pressure and always keep things simple

Field Operations Process Manager Resume Examples & Samples

Co-Ops/Interns
General
General Management
Government Relations
Internal Audit
Management
Other

Liabilities Operations Process Manager Resume Examples & Samples

Bachelor degree or above major in accounting, finance, economics is preferable
Good English speaking, writing and good computer skill
Familiar with PBOC/ SAFE/ CBRC related regulations and policies is preferable
Team player, ability to work in a well diversified team and should possess good interpersonal and communication skills
Willingness to accept challenges, self-driven and deliver results based on predefined timelines
Candidate who is keen to take on challenges with the goal to build a long term career in centralized Operations is welcome to apply

Service Operations Process Manager Resume Examples & Samples

Oversee teams that perform inbound and outbound engagement performing integrated service deliverable
Oversee the improvement processes supporting specified key performanace indicators
Ensure standardization of processes within and between all service centers
Contact Center operations in a multi-channel environment
Master’s Degree or Business Administration Project Management experience

SMB Operations Process Manager Resume Examples & Samples

Scope and deliver large projects end-to-end to improve efficiency and effectiveness of our teams
Instrument and automate internal tools to increase efficiency
Improve operational workflows for our regional and outsourced teams
Drive alignment and prioritization on the right processes, success metrics, and workflows across cross-functional teams
Develop, evaluate, and define metrics by which the program is measured
Manage operational processes across several stakeholders and many different contributors
Identify & manage risks, monitor incoming bugs, and triage issues
Ensure detailed testing, documentation and training resources are created and stored for future use

Finance Operations Process Manager Resume Examples & Samples

Overall management accountability for contract changes, maintenance, variance analysis, and accounting and statement accuracy for an assigned portfolio of contracts
Oversight and responsibility for statement accuracy and timeliness of processing portfolios assigned to Royalty Analysts (RAs) who are located in Fargo, including approval responsibility for contract maintenance and adjustments made by the RAs (occasional travel to Fargo may be required)
Partner with business development, account management and internal royalty teams to ensure royalty contract terms are fully supportable and scalable
Responsible for business relationship management with business and vendor partners, with detailed knowledge of contract models and terms
Oversees operationalizing new business models assigned to OPMs
Responsible for documentation, education plan and collaboration with RAs
Working knowledge of royalty processing tool, participating in testing of changes and updates as required
Drive process improvement and simplification
Participate in external audit process as needed
Ensure adherence to royalty accounting controls and compliance
Accountability for both quantitative and qualitative metrics
Relationship building and consultative skills in support of new and existing business models with account management and vendors
Competency in statement preparation, payment and accounting methods and practices
Knowledge of royalty accounting controls and compliance, with focus on contracts in manager’s scope
Leadership and coaching skills to guide/advise processing team for success
Working knowledge of Royalty, Finance and Business systems and tools
Ability to build and maintain strong cross-functional and cross-team relationships
Highly organized and demonstrates attention to detail and accuracy
Proven demonstration of solid verbal and written communication skills
Agility to manage multiple projects, work effectively in a dynamic environment, and meet ongoing and overlapping deadlines
Strong analytical problem solving skills
Dedicated client focus and the ability to work with diverse teams
Ability to work independently while also being a strong collaborator
Preferred experience with MS financial tools (MS Sales, MS Invoice, etc.)
5+ years of Finance or Operations experience
BS/BA degree or relevant experience
Prior supervising experience preferred

Data Operations Process Manager Resume Examples & Samples

Lead a small team responsible for developing and documenting the process to operationalize data management at Ford by collaborating with Data Standards, Data Governance and Data Acquisition teams
Document processes to leverage data standards to create data quality metrics, including requirements for using
Bachelor's Degree in Computer Science, Engineering, Statistics, Economics, or other related field of study
8+ years of experience managing data and data processes, master data management
4+ years of experience managing a team (direct reports)
Demonstrated ability to develop / lead a team
Strong collaboration and influencing skills, and the ability to energize a cross-functional team
Demonstrated problem formulation with the ability to take complex problems and break them down to create and implement an action plan
Ability to communicate findings to make data analysis actionable and understandable by Data Operations team members, business partners, including IT and analytic teams
Strong ability to effectively communicate information and ideas in written and verbal formats, including process documentation

Operations & Process Manager Resume Examples & Samples

Design & own critical paths for all Cosmetics process, including
Roll out of new stores & new stands
Re-merches
Promotions (including load-ups, PLV, Agencies etc)
Eventing
Lead and advise on the mechanics of the makeup process respect of,
Testers
Spare parts
Forecasting & stock management on long lead time products
Master data deadlines and process
E-commerce timings
Setting and monitoring KPIs for each function with regards to the makeup end to end process
Ownership and maintenance of RISK analysis if critical dates are missed
Leading weekly and monthly review of critical paths
Develop and embed multifunctional ways of working across all functions involved in the Makeup end to end process
Strong Project Management & organizational skills
Interpersonal & communication skills
The ability to influence and gain buy-in effectively at all levels
Strong creative flair
Ability to work independently ensuring that regular updates are provided to key stakeholders
Ability to challenge the status quo and drive change

Operations Process Manager Resume Examples & Samples

Establish an end to end view of operational business process, map process impacts to customer experience and take a holistic approach to continuously improving operational processes
Regularly review operational performance metrics, identify opportunities for improvement and drive changes centrally taking into account interdependencies between various processes
Perform post-action review to measure process adherence and drive teams to comply with process
Introduce appropriate checks and balances in the process to ensure deviations are flagged in a timely manner
Build relationships with various cross functional managers and work collaboratively across functions to ensure customer experience across journeys are seamless and unified
Drive initiatives using an quantitative and analytical approach that contributes to long-term operational excellence and efficiency
Review and eliminate redundant or unnecessary process steps with a view of simplifying the overall process and abstracting complexity from the customer
Proven experience in building a process repository, defining centrally driven governance, establishing and tracking against key metrics
Bachelor’s degree in Computer Science, Information Technology, or a related field
ITIL Foundations certification (ITIL Practitioner a plus)
Experience managing small globally distributed teams
Minimum of 7 years of experience in IT infrastructure operations
Excellent analytical skills, verbal skills and written communication skills and persuasive with details and facts
Excellent interpersonal skills and ability to collaborate
High degree of tenacity with the ability to operate in a fast pace environment driving changes through diligence and persistence

Finance Operations Process Manager Resume Examples & Samples

Drive end-to-end process design and new system implementation, collaborating with Product, Engineering, Finance and Operations teams
Identify opportunities to deliver improved Customer Experience
Design reporting and perform analyses to drive effective process improvement, eliminate mistakes and provide quick fixes
Manage outsourced vendors and processes, ensuring that operations targets are met and identifying opportunities for growth and improvement
BA/BS degree or equivalent practical experience
Exceptional communication skills with ability to work cooperatively and proactively with colleagues, partners and vendors
Ability to autonomously drive and prioritize multiple initiatives
Project Management experience with the ability to drive customer experience and process improvements
Strong influencing skills and change management experience with the ability to successfully manage complexity and multiple priorities
Success working in a cross-functional, fast-paced environment and leading complex operations initiatives
Passion for analyzing large data sets (strong spreadsheet skills), formulating recommendations and communicating them clearly

MSO Operations Process Manager Resume Examples & Samples

Lead teams in the delivery of high-quality programs and solutions that meet business needs
Create detailed project design documents and task-level project plans to organize cross-functional teams
Partner closely with other members of functional project teams to define business requirements
Prepare and present cost-benefit analyses
Bachelor’s Degree in Finance, Accounting, Business or related field
Prior experience managing mid to large scale projects
PMP and/or Six Sigma certification
Previous experience planning and managing large projects
Prior experience in the health solutions industry

IOC Service Operations Process Manager Resume Examples & Samples

Responsible for authoring, updating, and maintaining the Huntington IOC's process documentation and runbooks
Participate in both application and infrastructure projects, and communicate and document operational needs such as knowledge requirements, training needs, operational resiliency options, and overall IOC impact
Work closely with infrastructure and application monitoring teams to ensure production support knowledge is tied to events and incident tickets
Responsible for managing production documentation within the Service Now knowledge management tool
Produce IOC operational scorecards regarding process adherence and quality of work
7-10 years of relevant Information Technology experience
Minimum 5 years of experience in authoring technical documentation
Demonstrated understanding of the project delivery lifecycle
Strong experience with ITIL Service Operations methodologies and a general understanding of ITIL Service Transition and the ITIL Continual Service Improvements model
Experience in working across multiple business teams, outside service providers, and partner organizations
Outstanding interpersonal skills and ability to establish relationships at all organizational levels
Comfortable in a fast dynamic environment with an ability to manage multiple tasks simultaneously
Banking/financial services experience a plus

Business Operations & Process Manager Resume Examples & Samples

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
Play a significant role in long-term planning, including an initiative geared toward operational excellence
Oversee overall financial management, planning, and process analysis & improvement
Management of the Services budget in coordination with SLT, Finance and Sales Operations
Regular meetings with VP on our financial position and operational execution
At least 3-5 years’ experience in Financial Management focused on Services and/or Sales a must
Strong background and work experience in Services and/or Finance a must
Deep understanding of NetSuite and SFDC; proficient in Excel, Word, and Outlook a must
Knowledge and experience in organizational effectiveness and operations management implementing best practices
Demonstrated leadership and vision in managing between groups and major projects or initiatives
Background in a fast paced, high growth environment

Provider Operations Process Manager Resume Examples & Samples

Project manage the improvement process
Minimum 3 years Project Management experience
Intermediate knowledge of Microsoft Office Word, Excel
Intermediate knowledge of Microsoft Powerpoint
Provider Network Operations experience

Wire Operations Process Manager Resume Examples & Samples

Assists Operations Management with developing, designing and executing strategies to manage risks associated with sending and receiving Fed wires and SWIFT international messages, including operations, computer systems and technologies associated with domestic and international wires or SWIFT messages
Manages and oversees processes of the assigned unit; ensures that activities of the areas are completed as scheduled; monitors wire activities and system performance to ensure that customer service level commitments and deadlines are met
Establishes goals for the unit in accordance with and in support of bank, division and department objectives; determines work priorities; develops and maintains business resumption and disaster preparedness plans for the assigned unit
Manages and oversees the activities of the unit and direct reports
Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate
Assists in the development of cost centers’ annual budget; manages and monitors expenses to approved budget
Communicates and works with other unit managers, internal and external customers, vendors and technical staff to ensure uninterrupted work flow
Develops and/or maintains unit’s management reports such as Service Level Measurement, Scorecard, and Daily Statistics
Represents unit on projects relating to new system components, upgrades, or rule changes
Understands and keeps abreast of regulatory changes governing wires including Bank Secrecy Act, Anti-Money Laundering, and OFAC to ensure compliance to all policies, regulations and rules in order to minimize the bank’s risk exposure and mitigate all potential losses
Ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act
Reviews and approves work of the unit within authorized limits
All other miscellaneous responsibilities and duties as assigned
Three to five years of experience in related positions of progressive responsibility
Item Processing experience preferred
Minimum two years lead/supervisory/management experience
Should include planning, leading, directing, coaching, counseling, conflict management and team building
Accounting experience preferred
Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
Demonstrated verbal and written communication skills, including presentation skills
Should be analytical, detail oriented, organized
Must be able to meet deadlines and handle multiple priorities
Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently
Should be able to analyze complex situations quickly and recommend solutions and alternatives
Must exhibit a positive mental attitude
Should be flexible, able to work on multiple projects that may require restructuring due to shifting demands, unforeseen events and changing priorities

Ebusiness Lean Operations Process Manager Resume Examples & Samples

Develop process improvement strategies
Lead company-wide implementation of eBusiness tools
Design and excute benchmark process and financial analysis of eBusiness tools and related projects
Leverage benchmarking and analysis to deliver operation improvement
Facilitate, train and lead strategy deployment activity
Lead change management activities (create transition plans from current to future state and execute)
Train cross functional, multi site teams in Lean transformation philosophy, approach, activity and appropriate transformation tools
Assess operational efficiency and performance
Develop business cases and establish financial and non-financial project goals
Lead projects through discovery, design and implementation
Manage people and projects to ensure optimum achievement of results
Develop and execute capability building plans to achieve strategic goals
Other duties as assigned by management
Minimum education required: BS/ MS or MBA preferred
Strong understanding of MS Office tools, particularly MS Excel
Other Skills required-
Analytical Problem Solving: Able to identify problems; apply structured and disciplined methodology to identify root cause using data
Innovative and effective solution development, risk mitigation and execution
Hands-on experience with most of the following Lean tools: DMAIC, Lean, voice of the customer, SMART problem and goal statements, SIPOC and process mapping, SIOP, process capability analysis, failure mode and effects analysis, graphical methods, measurement systems analysis, hypothesis testing, analytical hierarchy process, benchmarking, quality function deployment, control charts, standardized work
Exceptional communication and platform skills
Ability to influence associates are various levels in the organization
Minimum experience required— 10+ years of business/operations management or manufacturing experience with management responsibilities

Operations Process Manager Resume Examples & Samples

Reporting and developing reporting, for example in regard to SLA reporting, quality of service, and invoicing
Maintaining service production-related process documentation
Reporting-related development
Active attitude towards work and ability to communicate fluently

Area Airfreight Operations Process Manager Resume Examples & Samples

Area controlling of CIEL/Airlog airfreight operating system utilization
Specifically coordinating with Area Airfreightteam member to ensure effective systems utilization
Ensuring the management of tasks is being executed by branch level mgt. teams(monitored through BAM tools and Billing/Unbilled reports)
Area controlling of airfreight operational processes to ensure optimal “work flow” structure is implemented
Root cause analysis and support of the airfreight organization in regards to the operational KPI’s
Area level oversight of customer implementation projects ensuring a smooth onboarding process in alignment with corporate GCIM protocols
Monitoring of Key customer KPI’s to ensure levels of committed service are being achieved
Facilitation of Systems tools and transition of tasks to the Shared Service center in alignment with SSC Area business partner team
Acting as the direct point of contact with the SSC teams relating to task transition
Facilitation/Assistance for training needs within the area in collaboration with corp training team
Evaluating and ensuring that appropriate infrastructure is in place for business growth (when committed business is on board) and ensuring that appropriate infrastructure is in place when staff fluctuations occur
Act as the direct responsible party ensuring that productivity targets are being met by the respective airfreight departments
Ensure smooth and efficient systems and process collaboration with other business units ( Brokerage/Overland specifically)
Ensure that effective cost management processes are in place and adhered to at branch/dept levels
Close cooperation with responsible field offices
Develop strategies to increase performance / quality and utilization of system functionality
Develop strategies to increase performance / quality and utilization of workflow model
Develop strategies to increase performance / quality and utilization of shared service center
Self driven analysis of systems, processes- and performance related to systems KPI’s with the help of the applicable operational mgt
Confidential handling of national statistics in close cooperation with area airfreight team
Monitor utilization and performance of Cargo IQ KPI’s
Monitor utilization and performance of KN product /KN Freightnet Suite
Testing of new CIEL/Airlog releases and functionalities in conjunction with regional team
At least 12 month operational background in AE or AI
Knowledge of Kuehne+Nagel systems an advantage

HEF Operations Process Manager Resume Examples & Samples

High School diploma
Three to five years in a combination of demonstrated experience with finance products and processing experience
Associates Degree or equivalent combination of education and experience is preferred
Strong organizational and telephone skills
Excellent Microsoft Word, Excel, and Lotus Notes software experience
Excellent written/oral communication and interpersonal skills
Ability to lead and work in a team environment, resolve problems independently, inform management of all appropriate issues, work with a sense urgency while maintaining close attention to detail
Candidate must be willing to work a variety of tasks
Demonstrated ability to make sound decisions
Demonstrated research experience

Operations Process Manager Resume Examples & Samples

Serve as a catalyst for change driving continuous improvement activities while focusing on planning and implementing process improvement initiatives
Capture improved standard processes and improvements in clearly written standards and protocols. Periodically, evaluate effectiveness of standards and protocols and propose revisions as necessary
Lead cross communications with management, peers and adjacent operating teams, ensuring global operational consistency of all Facebook owned and colocation data centers
Generate clear problem statements/gap analysis of processes and procedures. Establish key performance and progress measurements
Coordinate execution of FacOps site assessments. Identification of key topics/issues/risks to be elevated for global operational improvements
Conduct lessons learned activities to continuously eliminate barriers to continuous improvement
Assessment of abnormal events and incident reports. Lead global application of post-incident reports, root cause analysis, and corrective action plans
5+ years of management of technology operations, including direct experience managing mission critical facilities
Experience in project management and change management
Experience in writing process and procedural protocols and standards
Process improvement and business transformation technical skills
Ability to manage senior stakeholders and run multiple engagement teams concurrently
Commitment to growing and developing the operational processes including training, coaching and mentoring
Ability to lead in a fast paced, hands-on, start up environment
Ability to make decisions and work with minimal direction
Possess a track record of thinking strategically and executing tactically
Experienced in project management
Knowledge and understanding of data center power and cooling infrastructure
Knowledge of data center industry standards, building codes and safety standards, including NFPA and ASHRAE
Ability to drive continuous improvement of product design, program management, and business processes
Approximately 35% travel

Field Operations Process Manager Resume Examples & Samples

Partner with business leaders, subject matter experts, project teams, and functional/non-functional partners to identify process improvement opportunities. Drive these opportunities from idea through completion using data driven processes and standard project management tools
Lead and facilitate cross-functional, multi-location project teams and communicate the teams' progress to business leadership. Measure progress by regularly monitoring performance against defined milestones, as well as improvements in key metrics
Identify and manage resources required to successfully execute cross-functional or complex projects and drive projects to achieve maximum results
Facilitate discussions on project priorities and resource requirements for execution
Develop and validate metrics to measure on-going sustainment
Coordinate the implementation of best practices, processes and procedures. Educate area and field leadership in standardized work-flows, tools, measurements and practices
Regularly communicate project status to all associated levels of group and field management personnel to support them in their goal attainment efforts
Provide guidance and opportunities that encourage and support employee involvement in continuous improvement
Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one’s intentions
Collaborating - Working cooperatively with others to help a team or work group achieve its goals
Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others
Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive
Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Demonstrated ability to lead and manage projects from conception to final stages
Knowledge and understanding of process improvement methodology and understand change management
Demonstrated organizational abilities and leadership skills
Effective verbal, written, and interpersonal communication skills
Ability to handle multiple initiatives in a fast paced environment with tight deadlines
Possess strong influencing, coaching, communication and facilitative skills with the ability to bring teams together to achieve targets and goals
Experience using MS Office applications (Word, Outlook, PowerPoint, and Excel)
Willingness to travel up to 75%
Project Management, PMP, Certification
Experience in project management in a large, complex, and multi-location projects with significant results
Knowledge and understanding of freight movement management processes