Process Manager Resume Samples

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J Steuber

Josianne

Steuber

72587 Tyra Mill

Houston

+1 (555) 723 7874

72587 Tyra Mill

Houston

Phone

p +1 (555) 723 7874

Experience Experience

San Francisco, CA

Process Manager

San Francisco, CA

Wisoky Group

San Francisco, CA

Process Manager

Assist in ongoing IBP management and execution including management system development and the effective management of risks, issues and costs
Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development
Conduct research and make recommendations pertaining to application of improved methods, tools and technologies to assess process performance
Good with Project management, People management, stakeholder management,
Working as a contact person towards client’s service management and process development
Assist and provide assistance to other DC Operations departments to facilitate achievement of DC Operations goals
Develop a vision for how process and systems changes may be implemented to improve operational performance

New York, NY

Itsm Process Manager

New York, NY

Lang Group

New York, NY

Itsm Process Manager

Assists in the financial development of departmental roadmaps and project portfolios, and directs Sr. IT management professionals on financial processes
Plans, design and implementation of Configuration Management process with integration through working committee sessions and stakeholder engagements
Leads the process Continual Service Improvement efforts
Assists with financial aspects of project planning as necessary
Communicates with other managers to learn about implications of other projects and scope of involvement
Ensuring the efforts and the performance, maturity, and compliance of the ITSM Process within Allstate
Establishes and supports financial metrics with internal and external providers to evaluate spend, negotiates involvement and timing, and provides analysis of financial spend as necessary

present

New York, NY

Operational Process Manager

New York, NY

Goyette, Orn and Smith

present

New York, NY

Operational Process Manager

present

Formulating improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology
You support in executing the process improvement plans and implement process improvements
You initiate process improvement actions and addresses process performance issues
You formulate improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology
You are member of the Process Improvement Board and possibly chairs the Operational Process Board (e.g. CAB, Problem Board)
Empowered to consult with third parties and if necessary to create problem / incident tickets to address problems and gaps
You empower to consult with third parties and if necessary to create problem / incident tickets to address problems and gaps

Education Education

Bachelor’s Degree in Business

The George Washington University

Bachelor’s Degree in Business

Skills Skills

In-depth knowledge of call center business processes to enable improvement in both service delivery and profitability
Punctual, accountable, reliable and professional
Strong interpersonal skills as well as attention to detail and the ability to work under pressure
Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline
Excellent interpersonal and communication skills both written and oral with the ability to communicate across vertical and horizontal lines
Strong computer knowledge with expertise in Excel
Strong understanding of the data design and their relations to enable reporting and analytics
Strong analytical skills with the ability to follow through with issues to a resolution
Should have a good understanding of accounting principles and be able to reconcile accounts efficiently
Seamlessly manage project details, ensuring safe, timely and high-quality solutions

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15 Process Manager resume templates

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Business Risk Process Manager Resume Examples & Samples

Bachelor’s Degree required in English Major Background is a plus
Fluency in English and Spanish
PC skills, technological proficiency and systems knowledge or other required qualifications
Excellent written and verbal communication and analytical skills
Strong project management experience, able to fully own projects and drive execution
Strong knowledge of Excel and PowerPoint
1-2 years of experience with a financial institution

Process Manager Resume Examples & Samples

Process Excellence and Modeling
Policies and Risk Management
Core Infrastructures and Systems

Process Manager Resume Examples & Samples

Leads in the investigation, development, documentation, implementation and enhancement of collection processes
Proactively researches, documents and implements processes ensuring enhanced collection efficiency and effectiveness
Ensures all Collection processes are 100% compliant with Company policies
Thorough knowledge of regional regulatory requirements pertaining to Collections
Develops and maintains process guides, job aids and flow charts relevant to Collections
Leads/participates on cross functional teams to streamline, enhance and develop regional standards
Identifies, designs, writes, presents and implements business cases for new processes including systems and technology enhancements related to collection of retail credit clients
Required to provide subject matter expertise on all matters relating to the collection of retail products

Senior Process Manager RFP Process Redesign Resume Examples & Samples

Process design and/or process improvement methodology, such as six sigma experience
Prior experience managing projects in a business that provides retirement planning and record keeping services strongly preferred
Operational knowledge of a retirement planning organization’s record keeping business preferred
Experience working with senior leaders and subject matter experts within a Retirement Planning business preferred
Knowledge of the RFP process in a retirement services organization preferred
Solid understanding of the project management lifecycle
Ability to achieve project milestones on schedule, in scope, and within budget in a high-pressure environment
Excellent written and verbal communication skills, including the ability to create and deliver presentations to various levels of the organization
Very strong influencing and partner skills
Team player with the ability to handle strong personalities at all levels of the company
Strong proficiency in MS Office applications (Word, Excel, PowerPoint, Project, Visio, SharePoint) required
Proficiency in the Clarity PPM tool is beneficial
Knowledge of Marketing processes/workflow and tools is beneficial
Collaborated with key corporate, business unit and divisional partners, for the delivery of results and establishment of a culture of continuous improvement (e.g. Change Management, Communications)
Collaborated with company leaders to ensure that the intended benefits are achieved. This will include working in conjunction with various finance partners to monitor and ensure that, when appropriate, the savings are achieved
Ability to present and support key project decisions to an advisory and/or steering committee prior to execution
Ability to make schedule, scope and budget adjustments at the project level with oversight from the program manager and project sponsor
5+ years’ experience in project and/or program management during which he/she applied a structured approach (methodology) to the successful management, tracking, planning, monitoring, and reporting of concurrent, multiple projects spanning broad geographies and organizations
5+ years’ experience within the Institutional line-of-business
2+ years’ experience in managing large-scale projects through the full project lifecycle, from conception through rollout and ongoing support (projects involving extensive people, process, and technology changes)
2+ years’ experience in managing several (1-2) medium- to large-scale projects simultaneously
2+ years’ experience in managing Financial Services projects
Experience in understanding the relationship of their project(s) to the program and overall portfolio
May have experience managing vendors as part of a project team
May have experience in measuring and managing benefits
May have experience in managing complex integration points / dependencies
Experience interfacing with Senior Management
Six Sigma or Process Improvement experience preferred

Digital Process Manager Resume Examples & Samples

Maintain an in-depth awareness of trends in customer usage for their digital services
Act as a centre of excellence, transferring knowledge to colleagues and other work groups
Support and act upon research findings e.g. customer surveys
Understanding of the key components of system development within an internet environment
Business analysis and process design
Communication and presentation
Strong market/customer awareness
Analysis of MI/data to drive process improvement

Gcg Tools & Process Manager Resume Examples & Samples

Lead the regional business requirements for WM tools and processes projects in countries, including rollout of systems, end-user training and coordination with other functions such as legal, compliance and other regional teams
Support all WM tools and processes projects for use in branch, mobile devices and Citibank online banking channels
Provide leadership in establishing best WM practices and ensure common best in class WM systems and processes in countries
Participate and contribute in the overall definition of system architecture to support the business objectives and to ensure there is a consistent use of tools and processes and WM related functionality and processes
Think creatively and outside the box about opportunities to align Citibank Asia’s product offering with future client needs
Seek out industry trends and organization knowledge to generate tool and process solutions that have a remarkable customer experience
Support planning and management of all WM programs and projects in countries, from definition of business case and metrics, adoption of supporting management process, project establishment, cost estimation, work scheduling, project financials, raising OPPM / BRD, scoping, release date scheduling, validation of project plan, management of resources, management and communication of project to evaluation and completion of project
Support in-country releases from planning, testing to moving releases into production
Graduate degree from a recognized university, preferably from Banking/Finance/Accountancy/Economics/Computer Science
At least 8 years of relevant experience working in a retail banking business, preferably in Tools and processes, Operations or Product management
Thoughtful and analytical, with a keen eye for details
Ability to converse in Mandarin will be an added advantage

Senior Lead Six Sigma Process Manager Resume Examples & Samples

Experience in managing project portfolios (10+ years)
3-5 years of professional experience in banking or finance services would be an asset
Certified Master Black Belt for a minimum of five years
An ability to conduct profitability and implementation/effort analysis
A client-focused attitude with excellent communication skills in order to effectively interact with business partners and senior management
Excellent skills and hands-on experience with Lean Six Sigma and other project management tools
An ability to cooperate and manage teams in an international environment
High initiative and enthusiasm to drive improvements and quality culture
Proactive Approach: Shows drive, passion, works persistently through obstacles to create positive impact and value for the bank. Approaches situations with an entrepreneurial perspective
Principled Behavior: High integrity, maintains confidentiality at all times. Fully complies with the code of conduct; acts responsibly protecting the reputation of the bank and mitigating controlling risks
Partnership: Takes visible responsibility for establishing, preserving and growing deep strong relationships with clients/colleagues. Communicates effectively across all levels of the client's organization
People leadership: Shows genuine interest in advancing people, gives credit, empowers and provides actionable feedback. Takes a strategic perspective to decisions and resource allocation
Professional skills: Results-orientation with a superior ability to execute as well as creatively solve problems; combined analytical and persuasion skills with a comfort and flexibility to work with all levels of the organization. Has the expertise to create strong outcomes

Process Manager Resume Examples & Samples

Initiative/ Project Support
Global Transformation Support
4-6 years related work experience
Direct Leadership experience
Exemplary interpersonal/customer service skills
Demonstrated critical thinking and complex analytical skills
Demonstrated complexity/budget project management experience
Strong ability to interact effectively and influence at all levels of the organization
Demonstrated experience partnering with key stakeholders
Experience leading/implementing process improvements
Demonstrated use of data/metrics to drive improvements and influence behavior
Previous experience in managing direct reports
Ability to collaborate and influence across a broad scope of customers/activities
Exposure to international work and processes
Implement process or communication improvements to enhance partnerships
Influence partners to meet project deadlines and solicit feedback
Manage multiple tasks simultaneously, effectively managing time and organization of work
Recognize and understand dependences of priorities and redirect priorities when appropriate
Identify gaps and additional information needed for analysis
Generate/evaluate potential solutions and/or recommendations
Acquire and possess more advanced knowledge of software tools and methodologies and systems relevant to the area/position
Identify issues and seek out roadblocks that might derail objectives and resolve to accomplish the goal
Understand and identify cost/benefit opportunities and relationships of work efforts
Challenge the status quo and drive new thinking across the organization
Bachelor’s degree in Accounting, Finance, or Business Administration

Process Manager Resume Examples & Samples

Governs, controls and is held responsible for elevating efficiency of program and project management processes specifically; Change Control, Status Reporting, Critical Risk & Issue Management, and Project Financials across programs that exist within the PMSS governance
Designs, develops and implements standard project tracking and reporting processes to drive improvements in governance effectiveness and adherence to PMF/SDLC methodology
Provides a link between the Project Managers (BU and IT) responsible for development of the program initiatives, and the tools and processes that support executive oversight of the program portfolios
Leads in the training of all program Project Managers and Senior Program Managers in governance processes and tools specifically as they relate to Change Management, Status Reporting, Critical Risk & Issues Management, schedule tracking, resource planning and financial tracking and tools and is comfortable using various training approaches e.g. classroom, consultation or coaching/mentoring
This position owns and controls all PMSS processes applicable to their assigned Programs. In addition the candidate is responsible for identifying/analyzing processes that are ineffective, or wasteful leading to non-value add activities
Held responsible for the accurate and timely execution, with adherence of program/project governance along with program reporting processes to drive improvements in governance effectiveness
Accountable for providing, accurate, timely and value add quality assurance/control feedback to Program and Project Managers
Accountable for all content relating to processes (handbooks, templates, guidelines, standards)
Responsible for providing guidance to on-boarding programs of PMSS processes and guidelines to ensure consistency across the programs and common application of project management principles
Responsible for audits and assessments, includes regular internal assessments based on the PMSS Quality Management Guidelines and project specific requirements
Through innovation and collaboration with partners will initiate and/or participate in the ongoing review of current processes and the development of new concepts to ensure adherence to the Simpler, Faster, Better Roadmap
2+ years of project management or related PMO experiences
Ability to act as an agent of change
Proven superior presentation skills
Excellent inter-personal skills
Excellent planning and organization skills
Strong knowledge of Program/Project Management best practices
Advanced knowledge of RBC PMF, Project Management Tools, Project Management process and the Project Life Cycle
Proficient in Microsoft Project, PowerPoint and other Microsoft Office tools

Credit Process Manager Resume Examples & Samples

Hires/develops/coaches/manages Credit Underwriters and Commercial Credit Portfolio Managers
Ensures we are building the best team and a bench to replace talent at all levels as needed
Creates and maintains strong working relationships with Key Stakeholders including Underwriters and Portfolio Managers, Credit Officers, Sales and Geography Leadership and Human Resources
Supports the Management Associate Training Program through training, interviewing and hiring candidates as needed
Ensures new loans and renewals are underwritten to prudent risk standards and in compliance with the commercial loan policy and the credit risk management policy
Supports, communicates and leads all risk management initiatives in the Area or Group
Serves as a coaching resource around client selectivity, loan structuring, underwriting, servicing and risk rating
Maintains strong culture of risk rating timeliness and accuracy. Leads culture of dynamic risk rating
Ensures credit monitoring is timely and accurate
Partners with Credit Officers to serve as Area or Group point of contact for Credit Review, Problem Asset Management, and internal and external auditors
Provides credit and administrative support for Regional or Group CPM, Credit Officers and Commercial Banking Executive as needed
Serves periodically on the Risk Rating Quality Assurance Committee and other committees/task forces/group as needed

Process Manager Resume Examples & Samples

Business Banking Officer | Arroyo Grande, CA
Application Administrator/Developer | Utrecht
Citrix Engineer | Utrecht
Ag Relationship Manager | Modesto, CA
Desktop Support Analist (YYP-IT) | Utrecht

Process Manager Resume Examples & Samples

Proven ability to document(both technical and operational) requirements for system enhancement or updates
Professionalism working in a fast past environment managing multiple priorities
Demonstrated strong organizational and project management skills with attention to detail
Demonstrated strong negotiating, influencing, organizational, planning and partnership skills
Demonstrated ability to interact effectively and influence all levels of the organization
Proven strong presentation, facilitation, and partnership skills
Demonstrated ability to manage customers, employee and departmental goals to drive success
5 years in a Payroll, Finance/Accounting or related position
Strong presentation, facilitation and partnership skills
Strong process and problem solving skills
Ability to manage multiple priorities in a complex deadline driven environment
Extensive experience with SAP (HR/Payroll or Finance)
CPA, CPP or MBA
4- Year Degree in Accounting, Finance or related fields

Audit Process Manager Resume Examples & Samples

Bachelor’s degree in Accounting, Finance or Business related is required
Typically 6+ years experience in auditing or line of business. Two years supervisory experience preferred
Advanced degree is preferred. Professional designation and/or professional certifications (CPA, CIA, CISA, etc) are desirable
Significant knowledge of internal controls, business processes, COSO and IIA standards
Significant knowledge of LOB/Function products/services, systems utilized, regulatory/legal requirements and financial statements
Ability to translate risk areas into specific projects within the audit plan
Ability to manage/supervise groups of professionals to accomplish team objectives
Ability to effectively balance multiple tasks and projects and manage the related resources

Re Engineering Process Manager Resume Examples & Samples

Engages with HUB Teams and Business to deliver improvements and benefits within CI Program
Facilitates re-engineering workshops
Responsible for CI training and coaching of HUB Teams
Assists employees with problem solving tools and applying LEAN principles
Assists in the development of process maps, value stream mapping
Assist in the identification and evaluation of improvement opportunities
Conducts division and/or business unit assessments
Assists in setting the priorities of process improvement projects
Ensures that process improvement objectives, specific goals, measures and metrics are established
Ensures that an adequate project plans are developed along with wider PMO requirements
Works with the business to plan and lead improvement projects
Works with the Management Teams to eliminate barriers on improvements delivery
Provides guidance and support to the team throughout the entire cycle of projects
Assists in writing of “case study” documentation
Provides guidance to sustain improvement changes
Communicates key lessons learned and best practices from across divisional process improvement projects
Stays up to date in the application of process improvement tools and techniques
Provides complementary skills to CI Regional Lead

Process Manager, Processes & Tools Team Resume Examples & Samples

Identify areas of efficiency gains, scope potential solutions, and work with IT/BI partners to drive projects to completion
Create robust documentation of business requirements, process flows, and launch messaging for all projects within your portfolio
Work cross-functionally with multiple stakeholders to ensure all relevant parties are satisfied with tool and business insight development
Own and deepen relationships with GMS and IT/BI points of contacts
Measure the impact of all projects within your portfolio to gauge ROI
Play a vital role in the overall IT/BI roadmap prioritization process
Ensure that we’re unifying tools, processes, and reporting so that we’re not building solutions in a silo

Process Manager Resume Examples & Samples

Oversee a team which analyzes and identifies key claims processes that need to be improved
Manage key provider relationships in the market through education and communication, leveraging other internal resources such as Network/Contracting, Market Point, and Operations
Oversee the improvement process
Progressive levels of responsibility related to provider management

Medicare Service Organization Market Process Manager Resume Examples & Samples

Evaluate, monitor, audit and improve processes to ensure current and accurate system structures are in place for provider groups
Progressive levels of responsibility related to claims processing
Comprehensive knowledge of all Microsoft Office applications, including Word, Project and Visio

Audit Process Manager Resume Examples & Samples

Bachelor’s degree in Accounting, Finance or Business related is required. Advanced degree is preferred
Typically 6+ years experience in auditing or line of business. Two years supervisory experience preferred. Significant knowledge of LOB/Function products/services, systems utilized, regulatory/legal requirements and financial statements
Ability to manage/supervise large groups of professionals to accomplish team objectives
Experience within fiduciary and/or broker dealer lines of business is strongly preferred
CFIRS certification is desirable

Process Manager Resume Examples & Samples

Managing the Reconciliations of all Nostro accounts held by the private bank for various currencies
Receive, download and review statements received from the banks correspondents for cash and assets
Follow up with the Custodian / Counterparty / correspondent / Middle office, and core operations for breaks identified
Investigate reasons for breaks and differences in statements in our side and the counterparty side
Assign to the concerned middle office and core operations, discuss and provide explanations for breaks identified
Provide solutions and action plans for resolutions of open items
Track, and analyse outstanding items for pending action
Detailed MIS and trend analysis of open items and ageing
Provide investigation support to the front office CSS
MBA / College Degree
8+ years of Accounting / Banking / Cash Product / Securities / Processing experience in financial services environment
Currently in a supervisory role and managing people
Good people skills and ability to drive energy levels within the team
Excellent time management skills and highly result oriented
Focus on quality and controlled environment
A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
Client focused and able to deliver on complex tasks
Drives initiative within the team and can motivate and direct the team in the right direction
Excellent written & spoken English communication skills
Knowledge of Banking and Investment products. Knowledge of SWIFT would be an advantage
Knowledge of the operating and compliance standards and audit requirements of the department
Worked in an automated Automated Processing environment
Banking Operations experience /knowledge required, Private Banking operations experience would be an added advantage

Labor Process Manager Resume Examples & Samples

Deliver superior operational support through inspirational leadership
Responsible for providing daily leadership to a team of hourly Cast Members to provide an exceptional level of service to ensure operational goals and service standards are met
Responsible for coaching and developing Cast in all areas of performance including metrics and behaviors related to the Member and Cast experience
Facilitation of discussions and team meetings related to weekly/monthly achievement levels and goals
Conducting regular one on one meetings to provide ongoing development and writing/conducting regular performance evaluations
Embrace our Disney heritage, lead by example and continually exemplify a positive demeanor while working to develop and motivate a diverse group of Cast
Minimum 1 year of previous leadership experience or equivalent with Disney
Minimum 1 year of previous experience providing labor support in a contact center environment
Previous experience working with and/or creating labor forecasts and workload
Demonstrated leadership skills to effectively develop, lead, inspire and motivate a high performing team
Demonstrated effective problem solving/process improvement skills to identify and resolve day-to-day operational opportunities and drive an exceptional level of service
Demonstrated detail orientation, organization, prioritization and time management skills
Demonstrated ability to successfully lead projects
Demonstrated ability to to meet and exceed established performance goals
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Knowledge of the Disney Vacation Club product
Proven knowledge of Aspect (eWorkforce Management) system
Proven familiarity with the WorkBrain Time Recording System
Proven familiarity with SAP
Proven knowledge of standard Walt Disney World labor policies and procedures
Bacherlor's degree or equivalent

Workforce Process Manager Resume Examples & Samples

3 to 5 years call center and workforce management experience
Workforce management software
Ability to interrelate with a diverse number of departments, associates and vendors
Ability to analyze data, trend, create graphs &charts
Strong knowledge of excel
Our Department of Defense contract requires U.S. Citizenship for this role
In-depth knowledge of ACD/ Symposium

Process Manager Resume Examples & Samples

Managing the oversight of the equity and valuation review process of senior analysts and analysts, including time management and workflow processes; monitoring performance of closely held assets to inform clients of their performance and to fulfill regulatory requirements; training, mentoring, and development of staff; and ensuring appropriate blend of staffing, education, accreditation, and experience to meet fiduciary obligations in consultation with colleagues and the managing director (60%)
Researching and completing annual investment reviews and market value estimates for assets/accounts pursuant to J.P. Morgan policies and procedures, and reporting any exception to management (30%); and
Reviewing milestone achievements and provide feedback to senior analysts and analysts on performance, including eventual promotional recommendations or corrective actions (10%)
Three to five years of experience in the equity review and valuation of privately held or publicly traded companies
Bachelor's degree in finance, economics, accounting or related field required
Advanced degree, industry accreditation, or relevant experience in the field of appraisal practice and valuation methodologies (e.g., certified by the American Society of Appraisers), mergers and acquisitions, fiduciary trusts, or finance a plus
Requires extensive knowledge of financial analysis, accounting (e.g., US GAAP), and preferably some knowledge of trust and investments
Requires thorough technical knowledge of various software applications including Microsoft Office (MS Word, Excel, Access, and PowerPoint) and Lotus Notes. OMNI System knowledge a plus
Excellent organizational skills and effective oral and written communication skills. Proficiency in spelling, grammar, and punctuation

Process Manager Resume Examples & Samples

Responsible for monitoring, maintaining office supplies inventory. Reviews and approves office supplies as needed
Maintains and streamlines office administrative operations and procedures (e.g., office supplies, travel booking, mail distribution, expense processing, etc.)
Identify areas for administrative improvement and implement process changes
Carries out complex activities with significant financial, client, and/or internal business impact
May have direct interaction with committees and/or Senior Management
Able to serve as a key subject matter expert and mentor to other more junior level employees
Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
Conducts performance management and career development processes, and staffing and disciplinary actions
May provide input and support to budget management process

Mortgage Lending Complaint Analytics & Process Manager Resume Examples & Samples

Plan and manage complaint analytics (includes reporting) project for selected MLA business units including support for process change and systems development for the CMS
Enhance analytics gathering and reporting on complaints as regulatory requirements change, and improvements are identified, to include requests from management and data analysis trends
Design and manage creation of new analytical processes
Ensure complaint system processes comply with BB&T Risk Policy requirements and regulatory requirements
Serve as the consultative resource on complaint analytics issues for four primary business units within the LOB
Facilitate the identification of key risks by business unit and develop metrics to measure and monitor key data
Play a leadership role in advancing the BB&T MLA CMS by researching and implementing the latest advances in complaint management analytics
Act as mentor; accelerate the learning process for complaint analyst staff
Support development and maintenance of the CMS data warehouse and provide leadership in defining business requirements for risk analytics data marts
Master’s degree in financial mathematics, econometrics or equivalent education and related training
Seven years of mortgage loan management experience
Strong analytical and problem solving skills (e.g. ability to analyze data, think flexibly, identify issues and develop options that reduce complaints and costs, increase income and mitigate risks)
Strong communication skills (e.g. synthesize complicated issues, structure arguments, and influence senior stakeholders both verbally and using written reports)
Broad exposure to, and proficiency in, all aspects of data mining analytics
Advanced skills with risk analytics software including SEQL, Enterprise Miner, and Base SAS (programming)
Comprehensive understanding of selected business units, including business objectives and strategies, value chains, mortgage lending and servicing, and risk management processes
Ability to speak fluent English
Ability to tailor verbal and written communication to audience and objectives, provide clear, intuitive explanations of complex technical concepts, develop remediation strategies to identified problems
Significant PhD level coursework in multi-variate probability and statistics, finance and financial math, numerical analysis, econometrics, stochastic calculus, or physics
Proficient relational database design, querying, and Online Analytical Processing (OLAP) skills
Six sigma process improvement certification
Ability to motivate, lead, and develop new staff

Process Manager Resume Examples & Samples

Manager needs to understand work pattern and allocate tasks accordingly
Bachelor's degree in business or related field. Insurance licensed, preferred
Highly developed customer service skills
Strong interpersonal, communication (written and oral), organizational and analytical skills are essential
Knowledge of fiduciary responsibilities (e.g. avoid risk and apply legal requirements dictated in trust documents)
3 - 4 years experience in trust administration, insurance, legal, accounting, or investment fields, with knowledge of personal estate planning, fiduciary responsibility, insurance arrangements preferred
Detail Orientation – Function is critical from impact perspective. Need eye for detail and there is zero tolerance to oversight mistakes
Strong Client Focus. Strong time management and ability to coordinate with various teams to action items
Analytical - Ready to analyze the process flows and ideate on operational improvements
Strong team player and must have the capability to build good working relationships with cross functional/geographical teams
Communication (Spoken – Assertiveness & Written) – Ability to communicate effectively and assist Client Service Specialists / Front Office Groups / Middle Office Groups with queries/investigations
Adaptability - Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
Ability to influence others for providing the supports and work under pressure independently
Desire to make an impact. Self Starter, Confident and Proactive
Responsible to manage a team of 10 - 20 people including Team Leaders
Ability to manage operations in absence of AVP
SME in Tax/Accounting/Admin functions and other support operations like DMP
Effectively manages onshore relationship
Understands Risk and Conrols related to process and is able to effectively manage it
Able to create subject matter experts in the team
Result oriented and able to create & manage high performing teams
Ensures team complies with service level standards for timeliness and accuracy
Able to coach and mentor members of the team
Maintains high level of Emotional Intelligence and Decision Making ability
Accuracy and attention to detail are mandatory

Labor Process Manager Resume Examples & Samples

Daily interactions helping to guide DRC Leaders and front line Cast Members within the labor environment, which may include determining weekly schedule adjustments or helping to plan upcoming staffing strategy’s
Provide statistical information to ensure the most effective utilization of personnel and resources.This work would be for existing business units within the DRC as well as new initiatives that are being considered by the DRC
Working within the operation with different teams in generating new or updating existing reports, along with showcasing and reporting findings to Cast at a variety of levels
Demonstrated problem solving and decision making skills
Demonstrated strong partnering and relationship skills
Ability to achieve high levels of Client/Guest Service
Demonstrated proficiency within excel
For DRC Cast members:No more than 1 reprimand in the past 6 months and No “F” or “O” ratings for Presenteeism on the DRC Dashboard in the last 6 months
Familiarization of the workforce management process within the contact center environment
Associate’s degree or equivalent

Process Manager Resume Examples & Samples

Documentation Preparation and Review
Client & Facility Set-up and Maintenance
Annual Review Coordination
Exception Tracking & Escalation Coordination
Data Report Generation
Data Entry and Quality Review
Vendor Work Ordering & Invoice Processing
Covenant Process Coordination
Application Folder Maintenance
Collateral Monitoring
Degree in Business Administration or Chartered Accountancy or Law or Chartered Secretary
Minimum 8-10 years of work experience
Any additional professional degree will be an added advantage
Ability to perform in a fast paced environment and handle multiple tasks through effective prioritization
Understanding of credit concepts
Understanding of derivatives, FX and participations/syndications
Understanding of credit legal issues and be able to quickly determine sensitivity to business risk
Prior exposure to traditional credit products and traditional credit product loan documentation a plus
Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc) a plus
Strong knowledge of banking operations
Leadership skills to drive discussions and lead the group

Process Manager Am Am Performance Resume Examples & Samples

Primary responsibility includes manage teams that will be responsible for Producing performance & risk analytics in conjunction with overseas partners
Knowledge on the different Performance methodologies (Dietz, Modified Dietz, True time weighted, etc…)
Assist US and Geneva Performance team in the production of monthly dispersion analysis reporting
Manage multiple financial analysis reporting deadlines with ability to analyze reports and a large amount of data. Develop, manage and analyze large databases of information with attention to detail. Ability to interface with various levels of management and operations
Preparation of capacity & MIS reports for the team and discussing it with the management
Working on the Performance scores for the team and having a monthly status check with all the team members and team leads
Checking the KPI’s and constantly working on providing a robust KPI for the team
MBA/Post Graduation in relevant field
IMC / CFA / CIPM would be advantageous
At least 6 years experience in financial services industry
PC Skills required: MS Excel, MS Word & MS Power Point
Result oriented, accepting responsibilities and challenges that take them outside their comfort zone
Control orientated and Risk awareness
Strong team player and has the capacity to build good working relationships with cross functional/geographical team
· Knowledge of Investment products
Worked and desire to work in an automated Processing environment
Banking Operations experience is required with exposure to performance reporting will be beneficial
Control Oriented
Must be highly organized and able to work to tight deadlines
Client Focused & having Risk awareness
Needs excellent attention to detail and a high degree of professionalism / initiative
Basic knowledge about the securities market and different financial products
Excellent MS skills ideally to macro level
Knowledge of market data providers

Sdlc Process Manager Resume Examples & Samples

Oversees the creation and implementation of application development standards, best practices, and tools. Provides expert advice and assistance
Promotes the use of application development principles and standards throughout all Information Technology areas. Partners with business stakeholders to ensure alignment to business goals
Identifies, defines and improves software development processes and practices to ensure their continued efficiency and effectiveness
Uses metrics and feedback measures to determine effectiveness of standards and procedures with a focus on continuous improvement. Utilizes data mining tools, business statistics, dashboards and scorecards. Identifies key performance indicators and provides regular reporting
Support value stream mapping, root cause analysis, waste identification, modeling, identifying issues and opportunities, forming hypotheses, collecting and analyzing data, analyzing processes and identifying CTQs and KPIs, synthesizing conclusions and apply lean principals across the technology organization
Facilitates the identification of application development training. Creates training curriculum and programs. Delivers training presentations and forums
Collaborate with the Project Management Office to drive group cohesiveness and robust processes across the organization
Bachelor’s degree with 5 years of IT experience OR in lieu of a degree, a High School Diploma/GED and 9 years of relevant IT working experience
Minimum 5 years of experience in implementing and supporting system development life cycle (SDLC) methodologies. (e.g. Waterfall, Iterative, Agile)
Actual experience with implementing SDLC processes and procedures using waterfall, agile, scrum, lean, and six-sigma is highly desired as is familiarity with software build and deploy or release systems
A deep understanding of software development in a team, and a track record of shipping software on time
Knowledge and experience in organizational change management
Experience with Experience with Software Engineering best practices
Experience with Agile and the Scaled Agile Framework
Experience utilizing process improvement methodologies such Lean, Six Sigma, TQM, SPC, etc
Ability to influence across departments and organizations

Productivity Process Manager Resume Examples & Samples

Work with senior stakeholders to scope and define the case for change that includes the articulation of the problem statements/paint points, identification of key drivers/metrics, estimation of the benefits and development of the resourcing and governance plans
Support and drive key data/qualitative analysis relating to operating model and organization design reviews, product/customer profitability analysis and resource and location analysis
Support and ensure the application of the standardized global methodology Productivity Reviews across the various project phases including implementation and benefits tracking
Ensure project investment is being optimized across the portfolio and best practices are being incorporated from across the region
Work with Finance and Business to put in place more effective productivity (efficiency and effectiveness) metrics
Coach and mentor junior productivity resources and business teams across the project life-cycle in terms of adopting of the methodologies and achievement of the established targets
Support Senior Productivity and Business Partners to drive stakeholders communication strategy through various presentations, training and forums
Minimum 7+ years of total work experience in financial services
4+ years of project / program management experience related to re-engineering and business transformation, ideally with experience from a top tier strategy consulting and or Accounting firm or at Citi
Strong data analytics capabilities, especially cost analysis and internal/external benchmarking
Ability to work effectively with senior managers and with large teams across countries, functions and businesses
Understanding of the drivers of value, including the ability to size and prioritize large-scale initiatives across countries and businesses
Ability to structure strategic, ‘answer first’ initiatives to address business issues (training in ‘pyramid logic’ is a plus but not required)
Strong communication skills and the ability to structure logical analysis in presentations; Excel and PowerPoint skills are key
The role requires a high degree of entrepreneurial spirit and requires tenacity to drive outcomes in partnership with various stakeholders
The role also requires a sense of urgency to drive the desired outcomes and results whist working to produce high quality work products and managing multiple priorities
An understanding of Citi's businesses in Asia, the major strategic issues and the senior management landscape would be beneficial
An undergraduate degree and an MBA (desirable, but not required) from a top-tier institution
PMP or Prince certification is also desirable but not required
Lean and/or Six Sigma certification is desirable but not required
Highly motivated, organized and methodical
Logical, analytic and rational
Demonstrated team player

Process Manager Am Pag Idr Resume Examples & Samples

Responsible for meeting client deliverables with a high level of timeliness and accuracy
Develop an environment of continuous focus on quantifiable productivity and quality
Constant and regular review of processes and performance with focus on improving departmental competency / performance rating
Regular reviews of procedures assuring new processes are documented
Identify business knowledge gaps and ensure everyone has ownership of deliverables
Interact with global location managers in an effective and professional manner
Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment
Monitors all relevant Management Information System data ensuring all issues have been resolved expediently
Responsible for leading and managing multiple projects
Identifies department strategy and goals related to broader organizational goals and direction
Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions
Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability
Develop and lead a team that is responsive to dynamic organizational and operational changes
Accountability for Performance Management and Talent Review process
From a training perspective, responsible for ensuring training is taking place and that it is within budget
Responsible for risk management and audit to the business
Reconciliation/synchronization of client reference data across different applications on a daily basis
Participate in special projects such as, data clean up, process improvement analysis, strategic projects
Develop and report metrics to monitor progress and identify opportunities for change
Meet internal clients/partners service level agreements and work collaboratively to establish goals
Establish action plans for any control self assessment items
Post graduate degree in Business Administration or Chartered Accountancy
Strong Academics background with approx 8+ years of relevant work experience
Candidate should possess strong knowledge of banking operations
Relationship building with diverse groups and senior executives
Have an affinity or ability for systems thinking
People management experience and Client focus
Fluent English (Verbal and Written)
Should be willing to work US hours given the fact that most of the functions are US based, facing off to middle offices and front office support groups

Ability Process Manager Resume Examples & Samples

Responsible for reviewing all requests for medical accommodation in the workplace for both temporary and permanent work restrictions
Engages in interactive process with Cast Members and their area leaders by assessing essential job functions of the Cast Members’ role
Manage the Cast Member accommodation request and provide recommendations to area leadership of accomodation for Cast Members. Responsible for documenting the interactive process and accommodations to ensure compliance with all federal and state laws
Serves as resource for area leaders in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; as they relate to the medical accommodation process
Works in collaboration with Employee Relations, Labor Relations, Casting/Recruitment, Workforce Management and Workers' Compensation to provide reasonable accommodation for Cast Members
Identifies and works toward continuous process improvements for Health Services, partner groups and Operations
Assists with process and project work for the Health Services Ability Management segment team
3-5 years of related job experience
1-3 years of leadership experience
Demonstrated experience interacting with all levels of Cast Members (hourly, salaried, executive)
Ability to work well and maintain professionalism under pressure
Strong organizational, written & verbal communication / documentation skills
Proven Guest Service / Client Management skills
Proven conflict management & problem solving skills
Ability to influence without authority / persuasion skills
Ability to establish strong working relationships in a virtual environment
Proficient software knowledge with Microsoft Suite including Word, Excel, Outlook
Theme Parks & Resorts Operations knowledge
Medical / Workers’ Compensation knowledge
Familiarity with Collective Bargaining Agreements
Bilingual communication skills
Process & Project Experience
SAP knowledge
EMR (electronic medical records) system knowledge & documentation standards

Process Manager Resume Examples & Samples

Manage team budget and follow
Ensure best practise management of the team. Including regular feedback and effective and supportive people management
Work supportively and collaboratively with other teams
Build relationships and trust with key stakeholder to support programme delivery and collaborative approaches where appropriate
Demonstrable experience of working on complex programmes, delivering change/implementing new technologies
Experience and understanding of the finance and accounting functions within a large, multinational, complex organisation
Post graduate accounting qualification or other appropriate equivalent professional qualification
Ability to communicate professionally, clearly and effectively to target audiences
Ability to generate respect and trust from staff and external constituencies
An excellent collaborative manager, able to take on board wide perspectives and influence positively and act as a critical friend
Track record of effectively delivering large scale programmes through a team
A widely used international language(s)

Global Incident Management Process Manager Resume Examples & Samples

Owns and delivers forecast of future performance expectations, strategies to achieve these expectations and associated delivery roadmaps
Contribute to the overall performance and results of the Incident Management process
Captures improvement ideas from the incident team and key stakeholders and incorporates into committed roadmaps
Define and maintain appropriate quantitative and qualitative measures to track and improve the effectiveness of the incident management process
Participate in active technical bridges to collate observations on process effectiveness, both successes and opportunities
Drive process reviews, recommend and implement improvements to people, processes and tools
Identify ongoing training requirements including definition of simulation exercises to continually test our ability to respond, avoid common pitfalls and validate improvements
Ensure conformance to firm-wide incident management practices as well as providing feedback on improvements to firm-wide processes
Provide feedback to Incident Owners on effectiveness of individual team members and identify additional training needs
A minimum of 3 years experience in Technology, Operational experience preferred, Application Development experience a plus
Experience of shaping and developing high performing teams
Knowledge and understanding of Incident Management practices, skills and tools
Broad understanding of technology frameworks across mainframe, midrange and distributed
General understanding of Financial Services and key drivers of business performance
Committed to process improvement, highly analytical, able to actively question and challenge the status quo
Strong oral and written communication skills, able to present feedback and recommendations clearly and concisely
Ability to influence others across all contributing teams and disciplines in order to drive process improvements
ITIL training and certification preferred
LEAN process improvements, Six Sigma experience preferred

Process Manager Resume Examples & Samples

The ATG receives instructions from the Client Solutions Service (CSS) group via automated platform International Securities Transfer module
The team is responsible for processing and validating the transfer request,
The team liaison with the counterparty firms, counterparty custodian to agree on Trade Date (TD) / Value Date (VD) for transfer of positions
Then instruct the custodian i.e. WSS through MT54X to deliver or receive the securities
Also process MT599 Free Text messages for any adjustments to the previous MT54X
Once the custodian confirmation is received electronically, ensure that the inflow / outflow is booked in Olympic which is the client ledger (accounting platform)
Investigate, research and update status of any shock break or short position that may take place due to failure to settle the transfer request

Medicare Service Organization Market Process Manager Resume Examples & Samples

Ensure standardization of processes within and between
Promote the implementation of best practices
Work effectively and collaboratively with market and corporate staff to enact, track, monitor and evaluate operational processes within MSO

Process Manager Resume Examples & Samples

Validate performance data at Total level, Asset class and Security level. Coordinate with Middle Office, US and Geneva performance team and with Technology to correct and amend problems within the system
Participate in the monthly hedge fund portfolio performance reports
Liaise with third party providers to consolidate index returns and characteristics
Evaluate different types of performance on a weekly, monthly, quarterly basis: Asset Summary, Cash Flow Analysis, Fee schedule, Interest Summary, Money Market daily balances, Portfolio Performance, Statement Summary, Income Summary, and others. Ability to produce and interpret results from internal and external clients. Ability to foresee and navigate team and business through upcoming issues
Manage deliverables while servicing all ad hoc queries and requests
Validating daily work in terms of index updates, total level and asset level checks, structure of account groups, hedge fund reports etc
Driving the team towards process automation and high level synergy between the performance teams on either location
Checking the Risk & Control areas for the process and constantly updating & getting signoffs for the same from the onshore locations
Strong team player and has the capacity to build good working relationships with cross functional/geographical teams
This role requires meticulous attention to detail
Uses initiative & readily questions

Process Manager Resume Examples & Samples

Responsibility will include calculation and validation of pooled fund returns and the maintenance of GIPS composites
Job will also have responsibilities to ensure ongoing compliance with the Global Investment Performance Standards GIPS®
Ability to produce and interpret results from internal and external clients. Ability to foresee and navigate team and business through upcoming issues
Manage all relationships with internal and external stakeholders
Ability to handle and manage change
Strong Academics background with approx 3-4 years of relevant work experience
A thorough understanding of fund accounting and the derivation of a NAV
A thorough understanding of performance measurement techniques
Have the ability to work independently and to proactively seek guidance from others as needed
Good understanding of indexes and the ability to create composite benchmarks
Knowledge and understanding of GIPS® and composite construction
Prior experience on applications such as Factset, Bloomberg, Morning Star, MSCI Barra, Bi-Sam is needed for the job
Positive outlook and a desire to stretch themselves to achieve both personal and functional success
Partners well with peers, subordinates, managers, and LOB and functional partners
Capability to manage and handle escalations by liaising with the internal & external stakeholders of the business
Strong analysis and problem solving skills required. Ability to facilitate and execute the analysis of data and technical issues
Self-starter, shows strong self-initiative to meet deliverables and overcome issues

Project Accounting Process Manager Resume Examples & Samples

Key Deliverables
Responsible for providing Pearson Project Accounting process expertise to input into requirements gathering, process and system design for an Oracle commercial off-the-shelf offer
Responsible for providing input and expertise in Project Accounting, to include extensive knowledge of the current Pearson approach to utilising the Oracle PA module, including collecting and billing costs; collecting costs in IT (and capitalisation), inward R&D and customer facing world and completed products
Responsible for providing input and expertise in the Project Accounting Workstream, to include extensive knowledge of the processes of project creation, costing, billing, maintenance, closure and reporting
Responsible for working alongside the System Integrator and stakeholders to understand fit gaps
Responsible for agreeing appropriate compromises, with the business, for fit gap in the supply chain functional areas
Responsible for the assessment of proposed solution design options, highlighting risks and concerns and agreeing resolutions
Responsible for assessments for local legal statutory requirements
Responsible for liaising with Business Unit Representatives (GCO’s and GCL’s) at all relevant programme meetings, for example Global Design Authority (GDA), as well as with key stakeholders to determine best design to meet Pearson requirements
Accountable for working supportively and collaboratively with other teams in the Programme
Advocate the project and solution to the business
Be an ambassador for the programme
Responsible for signing off requirements, testing cycles and unit and system integration
Workstream/Line Management responsibilities
Plans and oversees the day-to-day running of workstream/team and delivery of milestones on time
Communicate in line with communications and programme plans with team and wider stakeholders
Demonstrable experience of working on complex programmes within Pearson, delivering change/implementing new technologies
Experience and understanding of the finance and accounting functions within Pearson; including holding finance roles within Pearson
Experience of working with a range of Finance and Reporting stakeholders to implement change and manage complex processes from initiation to completion
Ability to communicate professionally, clearly and effectively to target Finance or non-Finance audiences
Highly motivated self-starter with a high level of energy/motivation and evidence of a proactive approach to work/tasks/projects
Able to work under pressure to meet deadlines. Good organisational, planning & time management skills
Excellent project management, planning and organisational skills
A track record of building, maintaining and managing strong relationships within an international business and across many different stakeholder groups
Proactive in seeking information, challenging norms and driving efficiency
The role holder must have functional and operational Credibility and be able to resolve conflict
An excellent collaborative manager, able to take on aboard wide perspectives and influence positively and act as a critical friend
Proven excellent people manager able to lead and motivate a team

Process Manager Resume Examples & Samples

Securities reference data management
Understanding of Key aspects of Investment Management
Exposure to Bloomberg, Instrument Master, Accounting platforms
Candidate with (6+ years) In depth understanding of Securities reference data can be considered
Organizations such as Syntel (State street), Northern, Goldman Sachs
Fixed Income – 3
Equities - 2
Bloomberg – 3
MS Excel – 3
Portfolio management – 2
Communication – Spoken & Written - 3
Portfolio Compliance Monitoring & Coding Applications – 2 (add on)
Work Flow management – Ongoing assessment of Capacity & revisiting operating model for the team

Process Manager Resume Examples & Samples

The role would require to develop an orientation and ability to assimilate data and apply performance concepts and present the same in an effective manner
Must possess thorough knowledge of performance measurement methodologies, techniques and concepts, attribution analysis
Knowledge of banking operations, mutual funds, attribution analysis/ peer analysis, portfolio characteristics is must
PAG reporting for an allocated investment decision-making process (Equities, Fixed Income, Liquidity & Cash, Asset Management Solution and Alternatives)
Prior experience on applications such as Factset, Bloomberg, Morning Star, MSCI Barra, Bi-Sam will be an advantage
Auditing portfolio returns for accuracy
Identifying and correcting inaccurate data by liaising with other Operational groups
Application/ systems process assessment
Supporting Account Management function as it pertains to portfolio performance
Supporting portfolio managers as it pertains to portfolio performance
Participate in Group initiatives and projects
Handhold the team through various strategic efficiency programs and initiatives
Equip the team will enhanced technical and functional knowledge
Will require working with Global Investment, teams to address their queries or provide them support and information as and when requested
Work with technology counterparts to enable automation in the process
Intellectual curiosity to evaluate portfolios (either Risk or Performance, depending on the role, ideally both)
Experienced performance and attribution manager asset management experience
A good understanding of performance measurement techniques
Strong numeracy and statistical skills
Expertise with MS Office tools such as Word,Excel,Powerpoint and Access
Data presentation and interpretation skills
Strong interpersonal and communication skills, including the ability to effectively respond to customer needs
Strong organizational skills, including the ability to coordinate, prioritize, and manage multiple activities
Strong team player with a results-oriented focus and a highly disciplined approach to meeting objectives
Ability to work effectively with people at all levels of the organization
Experience of matrix-organisations across regions an advantage
Attention to detail and accuracy is necessity
Good people management skills, ability to provide process and development feedback and train team members on process activities
Able to take ownership and follow through with tasks until completion
Bachelor’s degree in finance, economics, accounting or related field required
CFA would be advantageous
Strong Academics background with approx 8+ years of relevant work experience in the equity review and valuation of privately held or publicly traded companies
Should be able to guide and train the team, to act as a secondary reviewer. Should have a high level Attention to Details skills

SIM Process Manager Resume Examples & Samples

Experience of SIM cards and M2M modules multi-profiles administration
Experience of smart card and in particular SIM card creation process mandatory
Experience of integrators environment desirable
Experience of quality process environment desirable
Technical understanding of smart card technology desirable
Knowledge of all testing events through the development lifecycle

Technical Process Manager Resume Examples & Samples

Managing and improving server and storage provisioning processes
Reviewing and clarifying technical and project details for server/storage requests
Leading negotiation with internal customers, finding the optimal solution to satisfy the requirements
Regular follow-up with key customers, providing status updates, handling escalations
Managing remote teams to ensuring requests are completed within service level agreements
Working with global operations, engineering and integration teams
Troubleshooting technicals issues and scripting
Familiarity with Linux/Unix Operational systems, administrator level
Experience with scripting languages (Perl, Shell, JS)
Technical consultancy skills to be able to explain complex technical solutions to customers
Ability to multi-task in a highly dynamic environment
Proactive and self-starter
Knowledge of LAN/WAN network infrastructure
Having solid knowledge of Microsoft Apps (Excel, Word, Powerpoint, Sharepoint, Outlook)
Understanding of storage (NAS, SAN) and server technologies (e.g. blade systems, resiliency)
Project management experiences

Customer Experience Process Manager Resume Examples & Samples

Provides leadership in identifying and championing significant product and process improvement opportunities identified through customer feedback analysis, external benchmarking and other appropriate evaluation tools
Interacts with, and reports to, the Bank’s top executives, advising them on improvement opportunities and keeping them informed of progress on projects
Facilitate the planning and manage the execution and integration of initiatives resulting in improved customer experience
Develop and execute a comprehensive change management plan for the improvement initiatives
Collaborates and leads cross-functional stakeholders to design to the optimal channel and cross-channel experience

Service Management Process Manager Resume Examples & Samples

Participate in the establishment of IT policies, processes, procedures and metrics that promote efficient, repeatable performance to ensure that internal and external customers receive high-value services
Work with technical users and customers to define and document user, system, process and project requirements for new Service Management systems and processes and system/process enhancements
Reconcile divergent stakeholder needs to create usable requirements
Design functional specifications for interfaces to integrate with applications and systems
Develop and execute integration testing scenarios and documentation (particularly focused on the Remedy platform), using testing tools such as HP Quality Center and Mercury Interactive, as well as other best practices
Develop and deliver Service Management and Remedy training curricula and materials
Develop user acceptance testing plans
Act as lead for small/medium Service Management project initiatives, including development of project plans, issues and budget tracking and other project deliverables as appropriate
Maintain positive, open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
Ability to analyze business processes, prioritize them and identify improvement opportunities to make the processes more efficient and scalable

Employment Policy & Process Manager Resume Examples & Samples

Experienced HR practitioner with a wide range of operational knowledge
CIPD and/or legal qualification
Proven record of managing complex case management
In-depth knowledge and understanding of UK employment legislation
Ability to analyse and interpret complex policy provisions and situations and provide practical and effective solutions
Ability to write and communicate clearly and effectively with a variety of audiences
Coordinating and implementing complex projects
Able to make sense of complex and ambiguous situations; grasp and articulate business challenges quickly

Process Manager Resume Examples & Samples

Assist in the design, development and implementation of Integrated Business Planning across supply chain operations, including with the Telco business units (including process documentation and associated policy changes within SCLSA)
Manage the demand and supply planning function(s) of the SCLSA, including formal engagement with client executives – mentoring & guiding role while Inventory Planning team owns the responsibility for IBP process execution
Implement detailed planning, forecast accuracy and other measurements, monitoring performance against targets to demonstrate the success of the IBP initiative and continued functional transformation with the client
Collaborate with senior IBM and client leaders on the SCLSA to ensure all team members understand their role in IBP
Provide coaching to all participants in this process, including senior IBM managers and client executives
Collaborate with IBM IT professionals within the project support teams to develop, deliver and roll-out a collaborative demand planning and time phased inventory planning solution
Collaborate with IBM Procurement professionals within the project teams to de-stock/manage non-forecastable / non-planable items, establish formal stocking/non-stocking decision making and product phase-out processes
Assist in ongoing IBP management and execution including management system development and the effective management of risks, issues and costs
Comprehensive, deep and holistic perspective of supply chain management and associated improvement drivers and interdependencies
Successful experience in implementing supply chain transformation and change in large and complex organisations
Experience in technical / electronic / industrial supply chain management. Supply chain management experience in Information and Communications Technology (ICT) infrastructure is ideal. Supply chain management experience in other industries beneficial
Deep experience in demand and supply planning concepts, approaches and processes
Proven experience in Integrated Business Planning (or Sales & Operations Planning) management and implementation
Sound analytical abilities, particularly in a supply chain planning environment including supply chain segmentation
Solid understanding and experience in supply chain information technology systems and applications, including ERP systems and advanced planning systems (APS)
Successful client-facing experience, particularly with senior / executive client management
Recognised formal supply chain management qualifications beneficial

Process Manager Resume Examples & Samples

Manage local operational/process manager tasks
Coordinate with internal and external stakeholders who are responsible for maintaining smooth day-to-day operations
Prepare and report to various company committees
Client Relationship Management with Fund administration and custodian through regular service meetings, change requests and process optimisation
Local support with internal company committees in order to achieve the desired outcome for new and active product processes and guard the end to end processes in accordance with company objectives

Process Manager Infra Resume Examples & Samples

Developing and implementing process improvement initiatives and ensure that these are adhered within the entire organization
Monitoring the performance of the IT processes, as well defining performance metrics for these processes
Communication to all relevant stakeholders on initiative progress and process performance issues
Sharing the Best Practices and incorporate the strong points from other parts of the organization in the Belgian processes
Assess, challenge and manage the requests of our stakeholders following the ITIL processes
Manage the incidents / service requests
Dispatch the incidents/service requests to the right analysts
Track the incidents in order to solve within the SLA and report the issues
Communicate the status of the incidents to our stakeholders
Have a general overview of incidents in the domain
Identify the relation between incidents
Address issues and communicate about the potential escalation
Contribute to the improvement of collaboration between the service desks and the analysts

Process Manager Resume Examples & Samples

Ability to multi-task and reprioritize work and demands throughout the day
Demonstrates attention to details and accuracy in approach
Excellent relationship building skills
Strong analytical skills, including financial analysis
Proficiency in Excel, Word and PowerPoint
Interest in structuring credit transactions
Ability to interact effectively with internal stakeholders
Ability to learn about financial derivatives, investments and wealth advisory capabilities
Ability to complete projects with limited supervision
Bachelor's degree in finance or related field
Minimum GPA of 3.2 or equivalent experience
Credit Risk Infrastructure tool and application (LOS, ARC, WS, CC, EN, SRGT, SELM, etc.) experience is a plus

Business Continuity Process Manager Resume Examples & Samples

Provides leadership direction and facilitates efficient and effective business recovery methodologies and services for the line of business management and subsidiaries through the annual review process to ensure consistency and standardization. Meets federal regulatory compliance
Provides sound recovery solutions and strategic alternate site strategies to line of business management and subsidiary management for the protection of bank assets and to achieve resumption of normal operations/functions
Collaborates with leadership and facilitates plan implementation, awareness training, and program maintenance within assigned regions that are consistent with Banking Network recovery plan strategies
Provides direction and oversees risk assessment analysis evaluation for business and technology recovery strategies with critical lines of business management
Manages, facilitates and provides consultative leadership for integrated test exercises with business units and IT groups for plan validation and compliance documentation
Directs and applies life safety program training as part of recovery planning strategy for regional and corporate groups
Develops and maintains strong integrated relationship management (IRM) associations with clients. Acts as a liaison for all disaster recovery planning needs, from IT integrated solutions to corporate support initiatives
Compiles and reports the overall progress and condition of enterprise-wide business recovery planning to Executive Management annually
Compiles and reports on enterprise-wide technology recovery status for mission critical mainframe and distributed systems to the Board of Directors annually
Manages and facilitates all crisis management activities to ensure effective corporate support recovery strategies are executed. Activates and maintains the Corporate Command Center at a high readiness level at all times; ensures crisis information is communicated timely and effectively
Develops relationships and benchmarks business recovery strategy, recovery, trends, business units/IT testing with peer banks and provides recommendations for best practices and improvement
Assists management with budget planning, management reports, and staff development
Bachelor's degree in business management, technology related field or equivalent education and related training
Accomplished leader in disaster response and business continuity methodologies/principles, risk assessment techniques, recovery strategies, and project management disciplines
Three to five years of experience in the field of business continuity, disaster recovery, technology
Accreditation in business continuity/disaster recovery field; e.g., (ACP) Association of Continuity Planners, (CBCP) Certified Business Continuity Professional, (CRM) Certified Records Manager
Highly effective and demonstrated interpersonal, communications (verbal/written) and people management skills
General understanding of information technology recovery strategies
Proficiency in MS Office Suite as well as MS Project
Ability to work a flexible schedule during a crisis
Advanced degree in disaster recovery
Financial Services experience with mainframe and/or client server disaster recovery
Demonstrated knowledge of technical recovery methodologies and processes

HFM Systems & Process Manager Resume Examples & Samples

Ensuring financial data flows between our ERP, consolidation and forecasting applications accurately
Providing global application support and development services to all divisions within Finance
Supporting consolidation, forecasting and management reporting processes
Developing the MI solutions needed to support the evolution of the organization
Ensuring HFM is fully available to support Group consolidation and management reporting. This involves maintaining metadata, rules, forms, FDM maintenance, Financial Reports, and performing ad-hoc development and updates where required. It also involves running the monthly roll-forward process
Ensuring that Shire maximize the value gained from HFM by identifying development opportunities and delivering them. Typically this will involve leading projects that co-ordinate user and IS activities
Data extracts and transfers between HFM and the Hyperion Planning applications via SQL/FDM
Access control and development of the HFM security model
End User support (typically involving guidance on uploads during month end, clearing validation errors, running consolidations and translations and reporting). Providing a general advice and training service to the entire user base
Maintenance of system documentation, for MI internal procedure documents and current information for users
Establishing and leading key user forums
Ensure support and development service that meets or exceeds existing SLA’s
Ensure all development activity is compliant with change control procedures and is rigorously tested
Where appropriate, ensure change procedures comply with SOX controls
Ensure disaster recovery procedures giving site and server based resilience are in place and regularly tested
Degree in a numerate discipline
Accountancy qualification or part-qualification is preferred
Minimum 7 years’ experience as a systems administrator of HFM ideally in conjunction with SAP and FDM
Minimum 5 years’ experience supporting end-user processes (e.g. Close, Budget, Forecast)
Prior experience working with Hyperion Planning/Essbase is an advantage but not mandatory. Training will be provided
Experience on Hyperion version 11.1.2.X is desirable

Process Manager Resume Examples & Samples

Perform end to end Testing ; User Acceptance Testing, Regression & Functional
Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
Documentation of UAT Test Scenarios - Test Cases / Test Scripts
Test automation
Defect Management - identification and analysis of defects and work with Ops teams to ensure the quality of delivered software as well as ensuring timely bug resolution
In parallel with testing responsibilities, the candidate will be required to assist in the delivery of monthly/quarterly reporting on the testing results
Update documentation that has gone out-of-date
Previous relevant experience in a test or technical support environment
Test Preparation and Execution experience (preferably within business applications and processes)
Strong problem solving and good analytical skills (defect analysis and reporting)
Ability to interact with databases
Track record of successful project completion working in a team
Ability to multi-task and test different applications relating to a release
Good time management skills and the ability to work on tight deadlines

Hedis Data Quality Process Manager Resume Examples & Samples

Identify departmental objectives and drive process methodology that will achieve all desired business outcomes
Measure the Data Quality of Humana’s HEDIS Data across multiple facets and uses within and outside Humana
Define strategies for utilizing Humana data for data visualization and analytical insights to a broad set of business users
Model business consultation capabilities to align required needs with executable business solutions
Articulate a realistic vision that incorporates continuous operational improvements into daily business practice
Bachelors degree or equivalent work experience
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel and PowerPoint
Ability to define and implement a strategic vision
Proficiency in analyzing and interpreting data trends and analytics
Ability to lead or manage technological implementations
Data visualization and/or Data Analytics experience is highly desired
Clinical experience
Previous experience in healthcare operations or experience working in a managed care field
Previous management/supervisor level experience
HEDIS experience
Numerical analysis and statistics experience

Productivity Process Manager Resume Examples & Samples

Work with the PMO Head to govern projects across the various phases consistent with the Citi Lean methodology and standard
Support development of critical PMO tools and templates to drive standardization program delivery and measurementSupport the management of the program risks and issues and benefits realization through a standardized framework
Work with senior stakeholders to scope and define Citi Lean programs including articulation of the problem statements/paint points, identification of key drivers/metrics, estimation of the benefits and development of the resourcing and governance plans
Coach and mentor junior productivity resources and business teams across the project lifecycle in terms of adopting of the methodologies and achievement of the established targets
Support the development and articulation of program progress, successes and challenges to various senior productivity and business partners through various presentations, training and forums
Minimum of 7+ years total work experience in financial services
4+ years of project/program management experience related to reengineering and business transformation ideally with experience from a top tier strategy consulting and/or accounting firm or at Citi
Previous experience in working for a PMO driving programs and building PMO infrastructure
Strong data analytics capabilities especially cost analysis and internal/external benchmarking
Understanding of the drivers of value including the ability to size and prioritize large scale initiatives across countries and businesses
Strong communication skills and the ability to structure logical analysis in presentations
Excel and PowerPoint skills are key
An undergraduate degree and an MBA (desirable but is not required) from a top tier institution
PMP or Prince certification is also desirable but is not required
Lean and/or Six Sigma certification is desirable but id not required

Kpis & Benchmarking Process Manager Resume Examples & Samples

The nature of the role may change in different phases of the program e.g. designing globally initially and then supporting local implementation
Significant travel maybe required with peaks and troughs of travel at certain stages of the program. All travel will be in line with Pearson travel policy (available on request)
Create a roadmap with agree improvement plans across Finance Global Design
Document the requirements for any enhancement and agree the requirement set with the relevant capability lead
Work with the deployment leads to deliver the enhancements to global design. The enhancement could be organisation, process, data or technology change
Update global design post the deployment of the enhancement
Responsible for measuring benefits from a cost perspective
Responsible for agreeing appropriate compromises, with the business, for fit gap in the functional areas
Responsible for escalating design issues if in-team resolution cannot be reached
Responsible for liaising with Business Unit Representatives at all relevant program meetings, for example Global Design Authority (GDA), as well as with key stakeholders to determine best design to meet Pearson requirements
Accountable for working supportively and collaboratively with other teams in the Program
Be an ambassador for the program
Knowledge of Pearson Finance functions (Capture to Pay, Record to Report, Performance and Decisions, Project Accounting and Operations Finance)
Experience of working with a range of stakeholders to implement change and manage complex processes from initiation to completion
Maintains a thorough understanding of status, actions, risks and issues

Process Manager Resume Examples & Samples

Ensuring that RCSA Process Maps, Business Guidance and Procedures, related policies and procedures remain evergreen
Identifying risks and mitigating controls
Creating and executing LOB RCSA testing scripts to ensure proper controls are effective
Conducting appropriate testing to ensure compliance with all Regulatory Requirements
Completion of UDAAP Risk Assessments
Interfacing with Internal and External Audit teams to gather supporting documentation for requests
Maintaining Legal Obligations mapping to ensure all Regulatory requirements are captured within our RCSA
Monitoring Customer Complaints
Participating in the reporting, remediation and closure of Customer Corrections
5 years of experience in pricing management, audit/control, and/or compliance preferably in a credit card environment
4-year college degree required; advanced degree a plus
Strong project management skills including credit card regulatory knowledge
General analytical understanding of the credit card business
Excellent computer skills, including Microsoft Word, Excel and PowerPoint

Tools & Documentation Process Manager Resume Examples & Samples

Knowledge of requirements and architecture standards and tools (ARIS, Jira, Blueworks)
Demonstrable experience of working on large company wide complex programs, delivering change/implementing new technologies
Excellent customer service ethic and proven ability to manage internal and external stakeholders
Excellent communication skills and understanding of how information should be presented to get across important issues to different groups of stakeholders
Demonstrates the ability to effectively assess and resolve complex issues and problems

Project & Process Manager Resume Examples & Samples

Coordinate the review of experience assumptions for use in US GAAP, pricing, profitability reporting, cash flow projections used for Replicating Portfolios, RAC and stress testing, and other uses for PII operations excluding Japan
Minimum of 2 years of project management experience in the insurance or financial services industry required
Experience in an actuarial or finance area is a plus
Willingness to be a team player and a drive for results is expected
Strong Microsoft Word/ PowerPoint skills

Process Manager Resume Examples & Samples

Degree (Bachelors OR Masters) in Commerce, Business Administration OR Finance
Minimum 6 years of work experience
Strong in MS-Excel & PPT
Good Organizing Skills
Effective in communication
Innovative in thinking
Execution Focus
Ability to perform independently and manage multiple tasks through effective prioritization
Relationship building with senior stakeholders
Risk awareness & Control focused

Process Manager Resume Examples & Samples

Set up & Maintenance of PB product palette (equities, fixed income, mutual funds, and alternatives) including asset and risk classification for reporting and rebalancing purposes
Set up & Maintenance of the Swift templates and Broker information
MTM Valuation of Equities, Fixed Income, Mutual Funds, Listed Options & Alternatives
On-going controls on data quality and process improvements
Extensive liaison with multiple operations groups like Middle office, Cash Processing, Asset Servicing, Transfers, Reconciliation, etc
Performance management of the team
Effectively handle escalations and manage the communications to various stake holders
Facilitate training development to internal staff
Constantly motivate and provide relevant feedbacks to the team
Facilitate training and development for team
Timely reporting of process metrics and constantly looking at opportunities for raising the efficiency bar
Proactive approach to problem solving, taking ownership of issues and having the determination to bring the issues to the closure
Identify process improvement opportunities and record the hard or soft saves
Developing of individual scorecards and provide monthly feed backs to improve performance
Actively participate and lead various global & local initiatives
Leading all audit discussions for the team
Securities Pricing
Pricing of equities, fixed income, derivatives, hedge funds etc from Bloomberg, S&P, IDC, CITCO etc
Stale price and variance control checks
Securities setup
Setting up equities, fixed income, hedge funds, derivatives etc on the security master database
Active participation in technology calls by giving ideas for enhancing the business rules
Ability to suggest quick manual work around solutions for meeting the immediate front office/middle business requirements till such time the technology solution comes in place
Partnering with various vendors through calls and review sessions for business rules enhancements
Knowledge of regulations impacting the reference data and pricing functions
Ability to comprehend the upstream and downstream impact of any incorrect pricing of asset or any incorrect assetsetup
Ability to motivate and drive the team in meeting the set goals and objectives
Very strong domain knowledge
Assertive in giving feedbacks and communication
Ability to develop and maintain good relationship with various stakeholders
Should have hands on approach in managing the operations

Process Manager, HPS Operations Resume Examples & Samples

Manage a team of project managers, consultants and analysts who are responsible for the project management, resource allocation and pipeline management of all projects related to Clinical Systems development
Engage with leadership in all functional areas, driving integrated IT planning throughout the business
Present professional communications to executive leadership in order to educate and influence opinions
Serve as a program expert across multiple projects, planning, managing, monitoring and implementing technology solutions in a variety of business contexts and maintaining a forward-looking perspective with regard to technological developments
Builds Human Capital: You deliver current, direct, complete and actionable feedback to associates to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted. By selecting, deploying, developing and rewarding diverse talent, you are able to foster Humana’s strategy and meet business requirements
Acts Strategically: You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it, while anticipating and identifying where change is needed
Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience
Leadership: You inspire extraordinary results by: engaging associates, valuing diversity and shaping culture to support a high performance environment
Management/leadership experience with multiple accountabilities for budget and operations across diverse organizations, managing direct reports, including building human capital, managing daily workload, performance evaluations and timesheets, managing career development for employees
Business and technical product selection, and practical implementation of IT solutions
Collaborating and successfully fostering relationships with business executives, both internal and external, in order to achieve desired results, communicating with high level senior leadership, and problem resolution under tight deadlines
PowerPoint, Excel, Word, MS Project, and Visual Source Safe
Program and Project Management - Configuration Management, CMM/CMMI methodologies
Software testing and software releases, release management and release oversight
Oversight of testing, including compliance , testing, and verification of claims within multiple large scale environments and projects
UAT Processes and Procedures; and
Maintaining longevity with vendors and managing vendor expectations

Process Manager Resume Examples & Samples

Oversee a team which analyzes and identifies key processes for accurate and timely submission of Medicaid Encounters
Oversee the improvement process for error resolution and submissions to the appropriate Medicaid agencies
Ensure standardization of processes as designated by both Federal and State Agencies
Coordinate with technical partners, business partners, and others to ensure successful implementation of initiatives
Medicaid knowledge or experience
CAS claims experience

Process Manager Resume Examples & Samples

Team Leadership and Oversight
Previous experience leading team of data analysts and/or engineers
Bachelor’s degree in Accounting, Finance, Technology, Maths/Statistics or Business Administration

Process Manager, Capability Development Resume Examples & Samples

Able to facilitate group sessions while driving engagement and clarity in conversations
Assists stakeholders in using approved methodology for process improvement
Receives input from management and appropriately/accurately applies comments/feedback to achieve desired results
Effectively communicates project standards, time lines, metrics, risks and controls, etc
Efficiently manages available resources i.e. manpower, technology, etc., in accomplishing expected results
Analysis and solution definition
Understands the business issues and data challenges of client's organization and industry
Identifies client organization's strengths and weaknesses and suggests areas of improvement
Develops process specifications and system design recommendations for client engagements
Understands business process and associated risks and mitigations
Supports the implementation of company programs to ensure the success of the Company
Provides recommendations, information and tools to support business unit and departmental decision-making
Develops plans to improve process support for field operations and Starbucks Support Center (SSC) departments
Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives
Prepares, communicates and educates client groups and team on changes in policies and practices within the organization
Ensures that business unit processes are integrated with related systems in other groups
Shares program updates with other business units and supports development of their own processes. Integrates input from other business units/departments into project planning and scheduling
Manages the continuous improvement of program prioritization, alignment and calendar timing processes. Assesses programs' impacts upon business units, and monitors program and process measurements to identify improvement opportunities
Cross-functional integration and planning 3 years
Integration, process or program management 3 years
Management experience 3 years
Group facilitation 3 years
Strategic planning 3 years
Presentations to senior management
General knowledge of business operations
Organizational knowledge
Strategic planning skills

Process Manager Resume Examples & Samples

Assess, identify and recommend business policy and procedures impacted by regulatory and line of business changes
Manages projects by utilizing standard Change Management tools
Reviews business requirements to identify gaps and differences that impact policies and procedures
Design and implement content solutions in partnership with project and subject matter experts
Monitors technology enhancements to ensure all approved requirements when a policy and procedure update is required in scheduled system releases
Prepares communications in partnership with project teams or subject matter experts
Contributes to continuous improvement of Change Management by proactively supporting knowledge sharing within the team and across partner areas and Identifies opportunities to improve and lead assigned improvement initiatives
Leads teams of project resources and/or process area subject matter experts from start through completion of technical writing assignments
Manages day-to-day individual workload and pipeline of procedure and communication requests. Monitors milestones and critical dates to identify potential jeopardy of schedule, identify and mitigate risk
Proactively supports implementation and resolution of production incidents by preparing temporary work around procedures during releases until long term solution is implemented
Build effective business partnerships with Asset Management operations key stakeholders
Provides content to Training Department for program materials and job aids and may assist with delivery of content to learners
Timely deliver of policy and procedure content to support closure of internal/external audit requests and Risk and Control Self Assessments
Banking operations experience preferred working in an Operations or staff support role, preferably 5+ years experience (for 502) and 6+ years experience (for 601)
Previous experience writing, staging and publishing policies and procedures to SharePoint and/or online guide application required
Information Mapping, RoboHelp and SharePoint administration experience preferred
Must have excellent MS Word skills and strong Excel and PowerPoint skills
Ability to work independently with little supervision, effectively raise issues for awareness by summarizing business impact, assess options, and deliver proposed solutions
Exceptional technical writing skills and excellent verbal communication skills
Detailed oriented, ability to collaborate with peers and business partners
Prior presentation/training skills and project management experience helpful
Must take ownership for delegated tasks and handle multiple projects at one time

Service / Process Manager Resume Examples & Samples

Act as intermediary between various technical teams and Customers
Perform root cause analysis of underlying problems in IT infrastructure
Present your findings to the Customers and work with different parties to find the best solutions
Evaluate Changes submitted by technical teams and/or users, challenge them and decide whether they should be implemented
Present Changes to Customers, gather feedback and negotiate ways to implement Changes with minimal impact on Infrastructure
Oversee Changes while they are implemented during critical periods
Prepare and execute exercises testing infrastructure’s readiness in case of outages
Maintain documentation of critical infrastructure components
Participate in discussions about process improvement
Experience in Knowledge of industry-recognized IT process and quality frameworks and methodologies such as ISO9000, ISO20000, Six Sigma will be a plus

Process Manager, Efficiency Analyst Resume Examples & Samples

Operate independently and own analysis that will result in prioritizing efficiency saves and opportunities to reinvest in digital and innovation
Manage financial research, including digital book of work, to develop insights to support optimizing the organization’s investments and resources
Define and build comprehensive process taking ideas from analysis to business case regarding opportunities to advance strategy or achieve productivity gains, including a prioritization based on return on the investment
Build strong relationships with business, technology, operations and financial partners to gather guidance regarding opportunities
Manage and maintain business analytics to include: reporting, process development and improvement, change management
Offer counsel to Program Managers on various matters of process and program effectiveness
Prepare and present analysis and recommendations to senior audience
Operations or Financial analytics capabilities coupled with strong project management skills – able to understand big picture and get into the intricate details
Foster analytical skills to critically evaluate data gather from multiple sources, reconcile conflicting information, and decompose high level information into actionable opportunities
Identify and develop opportunities that can be leveraged and propagated globally across functions
Serving as an internal consultant focusing on re-engineering/productivity analysis
Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
Prior success working in a large, highly-matrix and complex organization; able to set priorities and 'triage' in a fast-paced, dynamic environment
MBA preferred or 5-7 years of commensurate business experience

Process Manager Senior Rewards Process Excellence Resume Examples & Samples

Partnering with the Strategic Business Units, internal Control groups, Operations, Information Technology, external Vendor Partners, and other areas to help lead the ongoing development and optimization of the control framework for Rewards, to continuously improve the strength of our existing controls, minimize risk, and increase efficiency
Proactively identifying, recommending and developing new strategies to continuously improve the quality, effectiveness, and efficiency of the controls supporting the ETE Rewards process
Providing analytical support for all Rewards control related measures and other platform activities to help management better understand and address risks and opportunities
Continuously monitoring Issue and Customer Correction activity to ensure early identification of issues and root causes, and ensure that the right actions are taken in a timely manner to mitigate future risk
Continuously working to improve the efficiency of the control framework through simplification and the identification of automation opportunities
Key competencies: Leadership, Business Acumen, Problem Analysis & Resolution, Strong Program Management, Metrics Development and Deployment
8-10 years or more of related operations and managerial experience, including vendor oversight and direct management experience
Bachelors degree with a focus in Engineering, Technology, or Business; advanced degree (MS/MBA) preferred
Direct experience leading efforts requiring Business Architecture, Business Process Design, and Process Improvement expertise
Proven leadership experience, the ability to influence in a matrix structure, and the ability to build strong partnerships
Experience developing effective metrics and management reporting that provide conclusive and actionable information
Strong PC Skills, including fluency in MS-Office (Word, Excel, Power Point) and other desktop business applications

Calendar & Process Manager Resume Examples & Samples

Create, maintain, and communicate all Seasonal Product Lifecycle calendars and updates for current and future seasons
Understands the cross-functional nature of process and calendar end-to-end
Monitor calendar deliverables, prioritize activities and collaborate with functional leaders to ensure timelines are maintained and milestone objectives are met
Proactively seeks out solutions to potential cross-functional issues that affect the calendar, process and organization
Ensure milestone meetings have the appropriate focus and attendees
Provide refresher and new hire trainings regarding the product development process and supporting timelines to ensure understanding of individuals’ respective roles and accountabilities
Ability to take on special projects that will streamline the product lifecycle
Identify, recommend, and implement process enhancements based on industry and brand’s best practices
Drive continuous improvement and increased efficiency and effectiveness as business needs shifts
Monitors key process metrics and KPIs
Communicate process and deliverables updates to cross functional leadership to ensure common understanding and requirements for success
Prepare communication to relevant business partners regarding pertinent information throughout the process as well as agreed upon follow-up
Ideally has 5-7 years industry experience in apparel product development, production or related consulting experience
Prior experience managing calendars
Proven ability to create, implement and measure new processes
Ability to build and manage calendar/product development process & tools
Strong knowledge of Excel and PowerPoint to create documentation on calendars and process recommendations
Proactive, Self-starter – entrepreneurial
Ability to present to peers and leaders
Knowledge of product development, production, merchant and planning functions
Needs to have strong communication and influencing skills
Ability to work with leaders to provide team recommendations and guide teams to final decisions in a timely manner
Comfortable with all levels and cultures/relationship builder
Provides creative/best in class process and tool solutions
Trusted and respected resource as the “connector” to keep the business on track

Product Creation Process Manager Resume Examples & Samples

Drive a successful implementation of the PLM system for both internal and T1/T2 teams.In collaboration with key users ensure that effective system and process training is implemented for both internal and T1/T2 teams as needed
Monitor and analyze the process performance at the LO, OC, T1 and T2 . Develop short and mid term training plans including the required training materials and provide process and PLM system training to improve performance where necessary
Ensure that the requirements of the LO, OC, T1 and T2are reflected in the adidas Group systems landscape based on continual best practices and cost/benefit analysis and sharing
Ensure PLM enhancements lead to process improvements by supporting the PLM implementation activities of each system release
Review, analyze and implement best practices across all LO/OC team to ensure a level of consistency is maintained across the sourcing group
Develop an excellent degree of PLM and product creation systems knowledge to understand interdependencies between systems and processes. Develop a sound E2E understanding of the product creation process for all CC in order to ensure alignment of process and PLM systems with the overall strategy and key objectives
Lead and drive the process and system training activities for all involved parties (LO/OC/T1/T2) during all the transitional phases of Fast and Lean Creation based process change implementation
Knowledge of adidas product creation process and PLM/RMS systems or similar tools preferred
Ability to create, plan and deliver presentations
Ability to work independently or with limited guidance
Ability to lead discussions in diverse groups
Strong change management skills
Ability to think strategically, synthesize complex data and develop innovative solutions
Advanced MS Office skills (MS Word, MS Excel, MS Project, MS PowerPoint and Outlook)
Fluent in English (written and spoken - BULATS level 3 or equivalent)
College or university degree
5 years of related work experience in the apparel industry

Hedis & Medicare Stars Process Manager Resume Examples & Samples

Prior project management experience
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, PowerPoint and Visio
HEDIS Experience
Medicare STARs Experience
Experience with Verisk Quality Engine and Quality Reporter

Enterprise Risk Process Manager Resume Examples & Samples

Build mechanisms to identify key risks in LOBs and functions that are comprehensive, timely, specific, and relevant. Enhance the risk assessment criteria to incorporate dimensions such as impact, likelihood, vulnerability, and velocity and evolve the assessment of risks from a qualitative approach to a more quantitative analysis where appropriate
Develop a framework to prioritize risks, evaluate response options, and plan a response strategy. Serves as the subject matter expert on risk assessment framework; develops and maintains documentation; provides training to LOBs and functional partners
Optimize LOB exam/audit scheduling from Risk partners and Internal audit to ensure maximum efficiencies are achieved; create exam activity transparency to ensure scheduling impacts are identified proactively; review scope of activities to eliminate duplicity, facilitate sharing of information/work papers, and align activities sequentially as appropriate
Develop an integrated database of all major activities across LOBs, Risk, and Corporate functions, with timelines and resource requirements to determine feasibility of timely execution; engage LOB and functional leaders to optimize schedules where potential bottlenecks exist
Builds strong working partnerships with LOBs, functional and risk partners to create strong project management and initiative alignment across the enterprise. Interacts with LOB leaders, Risk and Corporate partners, and subject matter experts (SMEs) to survey and identify process enhancement opportunities
Provides project management oversight for key risk projects and reports status/progress into overall Risk Project Inventory (RPI) governance leader. Represents Wholesale/Retail risk for GRC and data governance initiatives ensuring that risk is fully represented in key development elements of these projects
Support Wholesale/Retail Risk Officers in designing and developing proto types of proposed ideas. Review Wholesale/Retail Risk reporting activities and identify opportunities to streamline and consolidate as appropriate
Bachelor’s degree in finance, economics or other business-related degree or equivalent experience
A minimum of 10 years of previous experience in an enterprise risk management role with overall exposure to the risk/controllership functions including credit, compliance, operational and regulatory risk
Practical knowledge of the tools and techniques used in enterprise risk management
Lean / Six Sigma Process trained; Certified Project Management Professional (PMP) a plus
Demonstrate proficiency with the following skills
Strategic, analytical, qualitative and quantitative, skills
Highly organized; excellent follow-through and the ability to manage multiple projects and deadlines
Advanced communication skills with the ability to interact with all levels of the organization
Ability to effectively present findings and recommendations to management
Highly self-motivated, independent thinker, and articulate
Expert knowledge of utilizing Microsoft Office products (Excel, PowerPoint, Word)
Demonstrated ability to maintain confidentiality at all times

Chargeback Process Manager Resume Examples & Samples

Oversight to the end-to-end case management of the chargeback process
Review and Follow up chargeback ageing analysis and escalations with Offshore Chargeback Team
Accountability for the more complex chargeback cases
MIS Management - Monitoring dashboards and Offshore Chargeback reporting
Track the management of Customer Dispute Form (CDF) distribution and reviewing CDF’s upon receipt for conformance before submission to Offshore Chargeback team
Review and health check customer documentation in coordination between the Onshore and Offshore Chargeback team
Provide guidance to Offshore Chargeback team processing and decision making for Arbitration and Compliance matters
Review of letters that require attachments prior to submission to Onshore Services
Identify opportunities to improve contacts with customers via email, phone and letters to resolve issues or obtain additional information in a timely manner
Act as an escalation point for the Customer Relations Team, Citiphone and other internal departments to investigate and resolve complaints relating to chargebacks and identify root causes
Develop an in-depth knowledge of credit/debit card and other payment products to enable provision of the highest standard of support
Provide guidance to Chargeback related Policies and Procedures to ensure compliance against scheme rules are in place for all processes and revised in line with business/process changes and communicated accordingly to all relevant parties
Identification, analysis and resolution of process “breakages” and “bottlenecks” impacting service delivery and business performance
Deep understanding of Chargeback operational processes and their relationships across the organization both onshore and offshore
Expert knowledge of Citibank products, policies, and procedures relating to Chargeback operations
Understanding and knowledge of the platforms and systems that support the Chargeback process
Experience in working with multiple sites and stakeholders/vendors
Previous experience in process and vendor management

Itsm Process Manager Resume Examples & Samples

Working knowledge of all facets of systems development and operations
Ability to use business knowledge, sound judgment, and resourcefulness to design and deploy highly reliable, complex, and scalable global technology solutions
Ability to collaborate, objectively assess benefits, costs, and viability of proposed solution options and drive consensus across a diverse group stakeholders

Process Manager Resume Examples & Samples

Lead process mapping sessions with appropriate LOB Approvers, LOB SMEs, Control Officers and other parties as required
Document new processes and update existing process diagrams in accordance with RCSA and Process Mapping Standards and Quality Assurance Guidelines
Collaborate with Controls Officers and the LOBs to identify and document key risks and controls for each process
Submit the Process Diagrams and the RCCDs for approval in line with established target dates
Update and maintain correct process diagram levels in the process mapping tool
Manage process diagram inventory including plan development, collaboration with Control Officers/LOB representatives to achieve agreed upon results
Provide training to Controls Officers and LOB Representatives as needed
Develop expertise in the usage of the process mapping tool
Experience with identifying and documenting risks and controls in a business process
Experience with creating process maps/process walkthroughs
2-3 years experience in controls, risk, compliance, audit or testing is preferred
Ability to lead effective meetings
Experience in the financial services industry highly desired
Work effectively in a team environment, as well as an individual
Build and maintain strong cross-business relationships
Provide strategic thinking. Be able to integrate what one learns about the business to improve the quality of Process Diagrams and the identification of critical processes and key risks and controls
Must be comfortable with ambiguity and change in a fast-paced environment
Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
Excellent written & verbal communication skills with proven ability to work with various levels of management

Process Manager Resume Examples & Samples

Liaising with internal trading desks, global fund accounting hubs and brokerage community in resolving trade related issues,
Monitoring and resolving intra-day trade breaks so to prevent internal/external NAV anomalies
Coordinating and instructing instrument maturities
Exchange Traded Derivatives - Expiry Management - Physical settlement
Adhoc KPI/MIS reporting and management metrics distribution
Collateral Management
Query management
OTC Derivative Confirmations (via Industry matching platforms, Swift or Paper)
Cash Flow confirmations
Oversight of Back office reporting
Performing reconciliation, resolving breaks and providing oversight functionality to back office reconciliation reports
Involvement in user acceptance testing for periodic system releases
Ability to work with tight deadlines and drive quick TAT
Competencies
MBA/CA/CFA with 6 years of experience or Graduates with 8 years of experience in financial services industry
Operations Management

Subcontracting Process Manager Resume Examples & Samples

Master's Degree with at least 2 years of case management experience with at least 1 year focused on elderly or disabled populations
Bachelor's Degree in a health related field with at least 5 years of case management experience with at least 1 year focused on the elderly or disabled populations
9 years of RN experience with a minimum of 5 years of case management experience with at least 1 year focused on the elderly or disabled population
This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook
AHCA Fingerprint Required
Previous experience in FL Medicaid LTC
Strong training skills
Excellent communication skills both written and verbal
Strong report monitoring skills
Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work
Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite)
Experience leading change
Experience and a strong understanding of being successful in the FL LTC metric-intensive Medicaid program

Labor Process Manager Associate Resume Examples & Samples

Manage the operational requirements of the Disney Reservation Center (DRC) Time and Pay Dept
Function as a liaison between the Walt Disney Parks and Resorts (WDPR), Workforce Management (WFM), DRC’s Leaders and O&T Cast Members
Ensure accuracy and timely responses regarding compliance to the WDW Time and Pay policies
Demonstrated strong partnering, coaching and mentoring skills
Ability to communicate clearly both written and verbally
Ability to achieve high levels of Client / Guest Service
Demonstrated ability to think strategically
Demonstrated computer proficiency within the Workbrain environment
Demonstrated strong attention to detail
For Current DRC Cast Members: No more than one F/O (Falling Behind; O= Off Track)in Presenteeism in the last six months and no more than one reprimand within the last six months
Proven strong working knowledge of SAP, Workbrain, Portal Applications
Knowledge of the Disney Reservation Center Organization
Willingness to embrace, accept and champion change
Ability to manage multiple concurrent responsibilities and changing priorities

Process Manager Resume Examples & Samples

Ensure successful implementation of SET initiatives
Partner with other Subject Matter Experts (SMEs) within MarketPoint, Digital Center of Excellence, and other teams to develop and deploy continuously improving tools, processes and procedures
Conduct exploration analyses to vet new ideas and understand potential impacts and cost to the business
Review/maintain the platform by working with business, IT and other partners to reduce complexity, and improve accuracy, reliability and user experience
Provide regular direction to Consultants and Analysts on priorities and maintain capacity plans
Provide Subject Matter Expertise to the user group supported by the platform
Bachelor's Degree in a Business or Technical field
Demonstrated success engaging customers to understand their needs, requirements and satisfaction levels, as well as accurately capturing their input
Demonstrated success leading and partnering in a cross functional, team oriented environment
Demonstrated relationship building with key stakeholders
Demonstrated outstanding written and verbal communication skills
Demonstrated ability to resolve problems in a logical and systematic manner
Experience with Process Improvement methodologies and Business Process Mapping
Experience with Agile Project Techniques
Knowledge of insurance sales practices and processes, as well as compliance and regulatory requirements
Experience working with two or more direct reports
Experience with Project Management methodologies

Business Systems Process Manager Resume Examples & Samples

Lead the analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Support, Sales Operations, Logistics, Planning, Procurement and other interfacing functions (such as Marketing, Finance and Legal)
Develop and drive scalable processes to support the Company's rapid growth
Define success metrics for each new system or process and establish a plan to track, monitor, and measure the success of those metrics
Utilize methods such as problem statements, process flows, and gap analyses to identify and recommend comprehensive system and process solutions
Interact closely with a wide variety of cross-functional teams to secure alignment
Diagnose and document issues and risks, and drive resolution with IT team
Implement deployment readiness program for major application systems rollouts, including communications, UAT, and training support
Develop and define methods and procedures for end user to address deploying technology and operational process changes
Create and execute UAT test plans and scripts, as well as end user training

Process Manager Resume Examples & Samples

Working on PAG’s strategic performance reporting initiative
Assisting with the writing of stories
Attending daily scrum calls
Assisting with the writing of test scripts
Testing the stories as part of the various sprint cycles
Participating in UAT
Helping to reconcile return discrepancies between the new and old performance systems
Providing feedback on development to date
Logging defects in Jira
Work with technology on resolving defects
Working with the onshore project team to ensure that testing is being performed in a consistent manner
Working with the QA team to ensure that their testing is in line with PAG’s requirements
Experienced performance measurement professional with 1-3 years of experience
Passion for investments business
Self-starter who is analytical and creative in their thinking; ability to quickly analyze information and creatively reach solutions and to execute their implementation
Project experience preferred
Strong quantitative skills, comfortable with formulas, performance measurement methodology and risk measures
Understanding of the various businesses/products within the Private Bank space
Knowledge of securities operations, trade processing, mainframe accounting systems and performance systems a plus
Solid analytical ability to research and analyze data
Interact and communicate effectively – written and verbal -- with all levels of staff
Ability to interact and communicate effectively with front-office and work with tight deadlines in a high pressure environment
Ability to multi-task and strong attention to detail
Bachelors degree from an accredited, high quality institution
CIPM/CFA preferred

Process Manager Resume Examples & Samples

Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Create and maintain the repository of all project related documents and provide periodic and adhoc reports of the status of the projects and escalate any delays immediately to the business and stakeholders
Managing relationships with the local, global and cross functional stakeholders. Depending on project scale and complexity, the Project Manager may lead several projects simultaneously and will require to project strong project management competency

Process Manager Resume Examples & Samples

Ensure successful implementation of LTC initiatives
Partner with other Subject Matter Experts (SMEs) within Clinical, LTC Operations, Retail Service Operations and other matrix teams to develop and deploy continuously improving tools, processes and procedures
Review/maintain the clinical platform by working with business, IT and other partners to reduce complexity, and improve accuracy, reliability and user experience
Provide regular direction to Consultants and matrix resources on priorities and maintain capacity plans
Provide Subject Matter Expertise to support future platform and program expansions
Bachelor's Degree in a Business or clinical field
Knowledge of Long Term Care practices and processes, as well as compliance and regulatory requirements

Process Manager Resume Examples & Samples

Lead a professional team as they perform a wide range of finance and control functions, including audits/assessments of payroll results, SOX testing and support, Month End Close accounting procedures, Board of Director payment coordination and valuation, general payroll accounting support to internal and external partners, and ad-hoc projects
Conduct quarterly Performance Assessments on Direct Reports, and provide continual feedback to Direct Reports
Coach and mentor Direct Reports by assigning appropriate and challenging work assignments
Design and report strategic initiatives and progress to peers and Executive Leaders
Partner with peer Management Team to lead DWSS Payroll through the shared services business environment, striving for accuracy, efficiency, controllership, and customer service
Partner with DWSS support teams to deliver cost metrics and KPIs to Executive Leadership
Develop and present Executive Business Cases in support of best-fit strategy, including project plans, budgetary requirements, cost-benefit analyses, and organizational structure proposals
Approve revisions of Payroll SOX and Entity-Level Controls, Minimum Control Standards, and SAP Global Template Controls. Perform quarterly certification of controls, in support of TWDC’s SOX 302 certification requirements
Approve and post journal entries
Facilitate department- and organization-wide business continuity planning
Drive/maintain mutually-beneficial relationships between DWSS and Business Unit partners, with heavy focus on controllership and financial reporting partners
3+ years in a financial reporting role, including tax functions
Strong understanding of, and proven experience with, the Sarbanes-Oxley Act of 2002, Corporate Governance, and Enterprise Risk Management
Superior communication and time management skills
Proven ability to handle multiple deliverables in a fast-paced environment
Demonstrated strong partnering, coaching, and mentoring skills
Ability to design and deliver effective presentations
Ability and eagerness to challenge the “status quo”
Computer proficiency in SAP, Microsoft Word, Excel, database applications and a Windows environment
CPA strongly desired
Payroll experience
Experience working in a shared services environment

Molding Process Manager Resume Examples & Samples

Coordinate the utilization of molding facilities, equipment, machines, materials and employees to meet the performance objectives for the Molding Department
Lead Molding Employees in their efforts to continuously improve the performance objectives within the guidelines of the Magna Exteriors Belvidere continuous improvement philosophy
Train staff members in TS16949 requirements for the Molding Department. Ensure strict compliance to all TS-16949 procedures and work guidance
Assist in the development of the Molding departmental budget. Ensure all departmental expenditures are executed following the correct procedures to ensure accurate general ledger allocation. Participate as required in budget reviews
Support Advanced Quality planning for new program development through expedient scheduling of tool trials and participation as a cross functional member of the launch teams
Participate in the Magna Exteriors Belvidere strategic planning process through identification of capital equipment needs for the Molding Department to support available capacity for new business and to improve costs for existing business. Identify the best available equipment options and develop bid packages for competitive quoting from a minimum of three (3) potential suppliers
Manage the capital equipment installations of the Molding area through suppliers and subcontracted services
Supply information as required for quoting new business or engineering changes for existing business to the Sales Administrator
Direct Molding Department employees to accurately input data as required to ensure the reliability of information used for departmental reports process capability and materials management
Maintain a high departmental standard for housekeeping in the Injection Molding area
Research new and innovative technologies to analyze the potential for cost competitive applications to the Magna Exteriors Belvidere product lines. Communicate patentable ideas to Senior Management for product development
Ensure that all accidents are properly reported and accident investigations are completed within 24 hours
Must have Bachelor’s Degree in Mechanical or Electrical Engineering. Twelve (12) years work related experience may be substituted in lieu of degree. Work experience combined with current schooling towards degree will be considered
Minimum ten years technical experience in injecting molding
Minimum three to five years supervisory experience
Demonstrated exceptional organizational, communication, and people skills

Process Manager Resume Examples & Samples

Address List
AI Online
Client / ILT List
Email List
GAP Address List
GAP - 23A Reporting
GAP Email List
GAP Flash Estimates
Participant Call
Tax Rendering
Vendor QC
E-Delivery Uploads
MOL Daily User Report
Livelink Posting
PCAP Retraction
Understanding of financial markets
Understanding of alternative products and its life cycle
Understanding of troubleshooting client experience issues and be able to quickly determine sensitivity to business risk
Prior exposure to document rendering, management, reconciliation and upload a plus
Experience using MS Access, MS Office (Advanced Excel including macros) and PDF Writer, a must

Complaints Systems & Data Oversight Process Manager Resume Examples & Samples

Bachelors degree in a technical discipline; Masters preferred
Currently performing in a system development, process or database management role; 10+ years preferred
Prior use case, requirements and system testing experience across multiple system implementations
Excellent presentation and communication skills to different audience levels
Strong attention to detail and time management
Must be internally motivated and able to work with limited supervision
Prior customer experience and complaint analysis a plus
Prior business requirements, procedures and documentation experience preferred
Prior Quality Assurance and User Acceptance Testing experience preferred

Process Manager Resume Examples & Samples

Act as the Subject Matter Expert within Channel Marketing relating to controls which includes identifying risks, documenting controls, implementing action plans for gaps, and providing guidance on control-related issues
Manage the action plan process from identifying a gap, opening an action plan, assuring completion of the action plan, closure process, and reporting of action plans
Facilitate Channel Marketing deliverables for all internal and external audits working closely with leadership team
Conduct semi-annual testing of controls within Channel Marketing, document the results, and address any gaps identified
Partner with leadership in driving open discussion of issues and control gaps
Maintain strong and collaborative working relationship within Channel Marketing, Controls, Audit, Compliance, and other business partners
Ability to articulate complex issues in a concise, simple and relevant manner to all staff levels
Change management flexibility
Ability to tailor a dialog based upon the audience and depth of discussion
Strong interpersonal effectiveness with ability to collaborate and work well with all levels of management and across organizational boundaries
Ability to express ideas in a confident, clear and compelling way
Heavy client and leadership interaction across many functions (Marketing, Operations, Technology, Risk, Legal/Compliance, Audit)
Demonstrated ability to influence without authority and drive measurable outcomes
Possesses both cross-functional business and technical acumen
Proactive, positive attitude, self starter approach
Ability to plan and execute in a timely manner with an appropriate sense of urgency
Ability to manage multiple initiatives simultaneously
Able to articulate a vision and motivate teams to work together to achieve tactical and strategic outcomes

Tts-trade Csil-onsite Process Manager Resume Examples & Samples

Deliver prompt and professional solutions to our customer inquiries via phone, mail, fax or email
Communication discrepancies in trade documentation promptly and handhold transactions to ensure that the same are processed on a timely basis
Maintain regular proactive calls with managed clients across the Corporate, CCG and GCG portfolios for India Trade Operation
Maintain day-to-day control and measurement of processing performed by Trade Service Center in relation to the end-to-end processing of transactions for managed clients across the Corporate and FI portfolios
Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements
Quarterly client service reviews for trade services with focus on individual client scorecards
Focus on reducing repeat discrepancies provided in client documentation by educating the client providing analytics to clients to demonstrate the benefits of STP
Manage day-to-day senior client contact and handling of client issues with proactive follow-up with the respective Operations, Sales, Product Management teams
Work with product and sales teams to address and resolve customer issues efficiently
Ability to prioritize and organize own workload
Assertive and strong teamwork/interpersonal
Multitasking is a must requirement
Proficiency with Excel, Word and other MS Office applications
Bachelor's degree with 4-5 years of experience in India Trade Operations/Services or post graduate degree (preferably in Finance) with 1-2 years of experience in India Trade Operations/Services

Process Manager Resume Examples & Samples

Conduct monthly account pricing audits to ensure pricing is working as designed and take corrective action as required
Research pricing related questions and provide detailed analysis of findings
Develop and document control related procedures, policies, and processes for approved pricing related regulatory, control, and compliance initiatives
Monitor on-going daily pricing health checks and key risk indicators to ensure key financial processes are working. Research and resolve exceptions
Work closely with major senior managers on pricing related initiatives leveraging expertise to recommend best practices
Identify pricing risks and develop appropriate controls
Develop presentations and recommendations specific to the pricing control, compliance, and regulatory objectives
Work with cross functional teams, assisting with pricing related initiatives
5 years of experience in pricing, control, compliance, and/or audit and testing, preferably in a banking environment
C3/TSYS knowledge and experience, preferred

Industrial Operations Controlling Process Manager Resume Examples & Samples

Be to leader of factory and logistics processes for EMEA
Lead Best practice workshops to improve effectiveness of controlling processes
Map current state of processes in different factories in various countries and get them upfront in line with the processes defined for FSDS/SAP
Work on standardization of key controlling processes
Work on automatization and simplification initiatives in Indop controlling
Streamline reporting and controlling activities by integrating local and central activities, which will allow us to become a leaner and more agile Business Partner
Find the right balance between precise calculation needs and process efficiency
Work together with different IT teams and coordinate activities for Indop
Build and lead the Indop Controlling Process team
Roll-out of standardizes processes in all plants
Be part of the Controlling core group to develop the new architecture of the Indop controlling
Strong accounting and controlling background
Knows the manufacturing processes within Electrolux
Deep knowledge of Copics/FSDS and/or SAP
Good in managing projects and a habit to drive continuous improvements
Self-driven and hands-on, generating new ideas/views
Structured and well organized approach

Process Manager Resume Examples & Samples

Provides the highest level of support for assigned sales teams including attendance of routine sales meetings as well as quarterly regional sales meetings
Impact sales performance through proactive training and supporting employee development
Resolves escalations quickly utilizing sound judgmental underwriting skills and excellent communication skills
Drives changes to policy and procedures to improve customer experience while maintaining a high level of loan performance
Anticipates problems; sees how a problem and its solution will affect other teams; gathers information before making decisions; weighs alternatives to arrive at reasonable decision Collaborates across boundaries to build strategic relationships and achieve common goals
Values and acts upon employee feedback
Knowledge and Experience

Process Manager Resume Examples & Samples

Oversee and ensure progress on process execution across the value chain
Optimize the fast track product customization process and its integration with other Vestas processes
Involve, train and support stakeholders across various functions
Follow-up and report on KPIs to management and other stakeholders
You hold a B.Sc. or M.Sc. in Engineering or in Business/Economics
You have experience with managing stakeholders across multiple functions – e.g. as project manager
Ideally you have some years of experience with the wind industry or with Business-to-Business product management in a global organization

PPI Process Manager Resume Examples & Samples

As needed, own and lead to completion cross functional improvement activities that are tied to critical improvement areas for the business
Lead the PPI Lean Enterprise initiative driving improvements through customer delivery & improved quality, as well as cost reduction/avoidance to drive growth and improve profitability
Responsible for developing and teaching Lean tools and concepts to site personnel
Provide leadership and technical skills for kaizen events and other Lean initiatives
Drive best practices across the business through the use of the Lean keys
Manage the implementation of the PPI Lean Enterprise activities to ensure activities are moving forward
Act as a change agent, systematically driving use of Lean tools for continuous improvement and change throughout operations
Leads PPI Steering Committee
5s Operations experience (manufacturing, technical)
Bachelor’s degree in related discipline business management, technical or engineering preferred; or an equivalent combination of education and experience
Demonstrated technical skills in Lean tools & concepts with an emphasis on implementation
Previous experience in problem solving methodology
Qualified PPI Process Manager or similar experience preferred
Ability to coach & facilitate teams
Strong leadership and decision making ability
Is certified or has ability and becomes certified trainer of PPI-Lean and 8-step method within 6 months
Possess a continuous process improvement mindset with the ability to effectively lead and manage change
Strong project management and organizational skills
Possesses a solid working knowledge of other business functions such as Logistics, Finance, Engineering, and Human Resources in addition to Manufacturing and Quality
Must possess excellent communication skills and lives the Thermo Fisher Scientific 4-I core values of Integrity, Intensity, Innovation, and Involvement
Proficient in use of Microsoft Office Suite
Must be able to travel as needed up to 10%
Performs all job duties in a safe manner, consistent with the Code of Ethics and the 4-I Values, and follows all ISO standards

PPI Process Manager Resume Examples & Samples

Drive best practices across the business through the use of the Lean tools
Leads PPI lean improvement activities
Other duties as required
5s Operations experience (manufacturing, technical), 2-4 years preferred
Bachelor’s degree in related discipline business management, technical or engineering preferred

Mortgage Banking Process Manager Resume Examples & Samples

Gather, model and analyze data to test hypotheses and size opportunities of major change and process improvement projects within Mortgage Bank
Develop and refine recommended solutions to address issues and capture opportunities
Draft presentations to summarize key findings and recommendations, and take part in the syndication process to senior management
Partner with stakeholders in all activities including the creation and launch of tactical implementation plans
Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations
Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate may be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key
Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers, other key stakeholders, and S&PI colleagues on projects. Collaboration with business partners will be critical to ensuring successful project delivery
Communications and influencing skills - Candidate must possess excellent written and oral communications skills
Tools - Candidate must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx, and other Microsoft Office applications
Strong client management and executive-level communication skills
Financial Services background is preferred, but not mandatory

Value Stream Quality Process Manager Resume Examples & Samples

Collaborate with the Polaris leadership team to meet program deliverables
Ability to facilitate across stakeholders to achieve outcomes for activities
2+ years of experience with Compliance and Regulatory Adherence processes
Intermediate level of proficiency with Word, Excel, Visio and PowerPoint
Bachelor's Degree (or higher) In Business, Healthcare or related field
Experience in healthcare industries
Experience with Quality and Six Sigma
Experience in working with matrix organizations
Strong oral and written and listening communication skills, interpersonal, time management and organizational skills
Excellent collaboration, team building and relationship management skills
Strong analytical, problem solving and decision making skills

Process Manager Resume Examples & Samples

25% operationally manage the process, policy, knowledge, training, improvements, and expansion of all assigned processes. Ensure they are executed in alignment to overall organizational objectives
20% Work with customers/users to define business process improvements and Enhancements
20%M anage the activities assigned by Process owners of continuous improvement areas across the owned processes
15%P articipate in the team activities coordinated and managed by the Process Owners over the assigned areas
10% Operationally engage with “communities” associated with the Process Manager areas—i.e. Incident Managers, Change Coordinators, Knowledge Champions, Asset Managers
Bachelor’s Degree or Equivalent combination of Education and experience (BUS, MIS, CMS, Science, Engineer, Math)
3 to 10 years of relevant IS and/or business experience
IT Service Management expertise
ITIL understanding, certification preferred
Relevant tool knowledge, expertise, or the ability to acquire that knowledge quickly
Business and IS process acumen
Technical documentation
Understanding of IS operations—required
Understanding of business operations – strongly desired
Collaboration skills (both human and technical)
Travel between divisions and sites on an as needed basis
Appetite for learning
Business or IS process experience highly desired
ITIL, ServiceNow, and/or Flexera experience highly desired

100

Process Manager Resume Examples & Samples

Develop and maintain subject matter expertise for assigned function(s) including the process model, operating procedures, enabling technology and supporting KPIs for Talent Shared Services operations
Collaborate and support HR Process Leads and Global Process Owners in process design including enabling technology for Talent Shared Services operations
Think creatively and provide innovative suggestions to improve service delivery cost, controls, effectiveness and/or efficiency
Manage implementation of continuous improvement opportunities to current processes and enabling technology
Manage sharing of best practices across centers in service delivery network
Influence colleagues, customers, leaders to ensure acceptance of new processes/tools
Review, approve and publish work instructions in accordance with agreed protocols and expected levels of consistency and quality
Manage global operations support services (such as creating shared mailboxes, reviewing CRs, UAT testing, etc.)
Manage process related activities in transition/alignment projects in TSS centers partnering with TSS Service Delivery teams, HR Process Team, Project Managers as assigned
Interview and hire staff, liaising with the TSS Process Leader where required
Manage, coach and develop all direct reports
Build and maintain relationships with appropriate TSS Service Delivery teams, HR Process teams and others as appropriate
Support Talent Shared Services Process Leader in execution of their responsibilities
Support process related activities in transition/alignment projects in TSS centers partnering with TSS Service Delivery teams, HR Process Team, Project Managers as assigned
In depth process orientation with demonstrated capability in designing/mapping complex processes for large organizations; shared services or BPO experience preferred
Demonstrated capability in developing requirements, testing, and deploying enabling technology
Proven leadership, team building and coaching skills; positive, "can do" attitude
Strong interpersonal skills and conflict management skills; culturally sensitive
Able to work effectively with general and virtual management; a self-starter who can effectively prioritize own work and deadlines
Outstanding written and verbal communications skills (English)
Excellent organization, problem solving and analytical skills
Excellent facilitation and presentation skills
Comprehensive knowledge of project management and change management practices/tools/techniques
Ability to influence team, customers, leadership
Ability to handle multiple demands and competing priorities
Proficiency with Microsoft Office suite (Windows, Word, Excel, PowerPoint, Visio, MS Project, Outlook, SharePoint, etc.)
Proficiency with HR specific technology; SAP Success Factors and Taleo preferred
Responsible for management of assigned TSS Process Analyst(s)
Perform duties and responsibilities with minimal direct supervision

101

Global Process Manager Payments Resume Examples & Samples

Manages functional service delivery team within Accounts Payable or Accounts Receivable, Payment & Travel & Expense
Advice Head of Finance Shared Services on applicable work set-up, organization structure and operations health, Service delivery improvements and optimization for overall SSC effectiveness and efficiency
Recommend direction on the team priorities in collaboration with Team Leads based on the decided OGSM
Drive issue resolution, including root cause analysis and prepare actions to raise performance
Consolidate KPI’s and PPI’s for the functional team and decide on preventive and corrective actions in order to ensure performance in accordance with agreements based on TL’s inputs
Formulate a practicable Functional OGSM applicable to the Operations Scope and align it towards the Overall SSC OGSM and hit the targets
Decide and align major changes in process and operational scopes which will require cross function assessment (RF / LoB / HQ) and provide sign-off for items which impacts Operations within their functional scope
Ensure that review of integrity and accuracy of numbers related to SOX control Compliance requirements internal to the team as input to PMO
Initiate Business Contingency Plan within the team to be shared to PMO for feasibility assessment and implementation
Bachelor Degree required within Accountancy/Finance
At least 8-10 years Managerial experience in finance and accounting, preferably in a shared service or business process outsourcing environment
Good exposure in working with Service Level Agreements and/ or metrics (KPI)
Possess strong leadership and people skills

102

Process Manager Resume Examples & Samples

Develop and implement guidelines, processes and templates in cooperation with the particular process owner
Prepare KPIs to measure process execution and identify process improvement possibilities
Identify best practices for processes and procedures
Perform cost-benefit analysis
Plan process changes to improve process performance in the future
Lead process teams to implement the identified process improvements
Perform presentations and training
Support external process audits
Degree in business administration in the area of banking, commercial training in banking or other relevant background, preferably with an IT focus
Professional experience in process management (IT and business processes)
Knowledge of process design and optimization methods, e.g. SixSigma, CMMI
Solution-driven and quality-oriented work ethic
Team player with excellent communication skills within the organization as well as with customers
High level of organizational and analytical skills as well as entrepreneurial thinking
Good English
Good German

103

Process Manager NPD Resume Examples & Samples

“3D” NPD Stage Gate & Engineering Process Expert: The process manager becomes the internal 3D and Engineering process expert. S/He stays on top of process and performance benchmarks. Their expertise guides the day-to-day application of the 3D and Engineering process across the Flow & Filtration Solutions GBU
Educator/Team Coach: Successful product innovation is a cross-functional team sport involving a variety of levels of people within an organization from senior executives to project leaders and team members. A high quality process alone isn’t enough. The players must understand the role they are to play and how to execute it in a high quality manner. The process manager becomes the ‘team coach’. They deliver consistent, high quality training to all of the roles involved. Their educator role should range from formal trainer at organized events to the casual coach who successfully influences others
Scorekeeper: Top performing companies keep score. They know if they are winning or losing the new products game and they adjust their actions and behaviors accordingly. The process manager becomes the scorekeeper. S/He tracks and measures few but meaningful metrics that are designed to convey the health of individual projects, processes they flow through and the complete set (or portfolio) of projects. Given their intimate understanding of performance they will be relied upon by the VP Engineering and the GBU Leadership team to provide briefings and to explain variances
Facilitator: The better the decision teams perform at the beginning of a project, the better the business performs in the new products game. The process manager facilitates gate meetings by guiding the necessary team members and decision teams to ensure key process requirements are met
Bachelor’s degree required. Advanced degree a plus
Minimum 10 years’ related experience
Minimum 7 years’ experience managing and leading projects in organizations; previous project experience in the Engineering field preferred
Proven success with process improvement, and full-cycle project management
Experience with 3D and/or other stage gate processes preferred
Six Sigma and Lean Enterprise experience a significant advantage
Previous training and/or facilitator experience required
Ability to travel 25-50%, with some international travel
Ability to build, manage and foster a team-oriented environment
Works effectively with stakeholders at all levels of the organization
Possesses Lean mindset, process orientation and continuous improvement
Demonstrates advanced principles of project management
Able to work in teams to support NPD projects, Product Councils, and Business leadership
Customer-centric orientation
Ability to communicate effectively to multiple stakeholders in verbal and written forms
Solid presentation skills to communicate intended direction, status and concepts
Understands principles of effective change management

104

Finance Process Manager Resume Examples & Samples

Undergraduate degree in Accounting required
Strong problem solving and analytical skills
Strong sense of accountability for results
5-10 years of experience in systems implementation, controllership, functional business analysis and/or related roles
Ability to work effectively with cross functional teams to drive resolution to issues and drive process improvement
Knowledge of basic accounting principles is required Experience in Oracle Financials required
Graduate degree in Accounting, Finance and/or MIS
CPA
Business Analysis and/or SuperUser level for General Ledger, Order Management, Receivables, Payables and/or Inventory modules
Experience with Business Objects, Crystal Reports or similar software

105

Process Manager Resume Examples & Samples

Develop, refine and educate teams on the Software Development Life Cycle (SDLC)
Facilitate Agile Scrum stand-up meetings, retrospectives, sprints, release planning and delivery of artifacts for the Scrum process for multiple teams
Develop and report process metrics for real-time or historical presentation
Administer and maintain systems for requirements, change requests, test cases, and other process tracking systems
Maintain current knowledge and keep updated on new relevant technology
Provide support and lead special projects as needed
Learn and understand each Program’s hardware and software
Coordinate with Architect to create architecture artifacts
IND
3-5 years of experience working in a process management role in an Agile environment for multiple teams
2-3 years of experience serving as a Scrum Master required
Experience documenting business or technical processes and workflows
Prior experience leading dynamic scrum teams
Experience leading stand-up discussions, assisting in decision making and conflict resolution
Familiarity with .Net software development a plus
Prior defense or military experience a plus
Strong analytical skills with the ability to follow through with issues to a resolution
Ability to obtain Security Clearance required

106

Process Manager Volvo Group Telematics Resume Examples & Samples

Driving, developing, managing and maintaining needed runtime processes in VGT
Participate in and drive relevant process forums
Initiation of the Problem Process for problems identified by Incident Management
Secure Operational Change Management quality through enforcement of process policies and related business rules
Ensure adherence to process and related policies
Responsible for reporting and following up on relevant process areas
Monitor process effectiveness and suggest improvement proposals, both within VGT for ensuring process adherence and towards Group IT Process owner
Actively participate in Group IT driven process related activities to secure VGT interests
Perform training including responsibility for VGT training material
Support VGT staff in daily work with runtime processes
Process Management experience in an enterprise, ITSM, production environment
ITIL v3 Foundations Certification is a plus
Experience working with Incident, Change and Problem Management using Remedy
Demonstrated organizational skills and attention to detail
Good knowledge of IT infrastructure
Prior experience in a global organization is preferred
Fluent in written and spoken English and Swedish
Ability to work in teams but also be able to act single handed
Inspiring innovative, motivating, proactive, positive attitude and easy to work with
Good communicator and ability to convince others of good ideas
Have interest in learning new skills
Genuine interest in our business and customers

107

Process Manager Resume Examples & Samples

QuEST Process Adherence: This role governs adherence of the project to the Mars’ QuEST stage and gate process which includes making clear and visible all deliverables required at each stage and ensuring that project plans in place at each gate passing will deliver the Critical Success Factors and meet global requirements and timelines. Collaborate with cross functional teams to ensure stage gate inputs are meeting standards and challenge inputs as warranted. Responsibilities include managing and governing the Training and Education of new project managers and associates which involves training creation, annual scheduling and execution of training, and on-going continuous improvement. Partner with other functions on the training and on-boarding of new associates across the business including Global training needs
Functional Expert: Manage PPM system to include all critical tasks and developing templates required for NA Petcare including being an expert in functionality creating / running reports from existing metrics as requested by senior management. Frequent contact with all functions within the company (regional and global) and key people leaders for process improvements. Key member of the Global Petcare PPM Key User Community to include representing NA’s needs with special emphasis on inputs for global models. Supports the implementation of GIP as process expert through training and supports the organization to navigate through Global charters and needs
Additional Process Management: Help with development of additional processes required for streamlining innovation process. Likely needs include: project resourcing, project prioritization, audit preparation, and enhanced reporting and automation, with other/additional needs to be identified once new structure is up and running
Business and Team Leadership: The role requires a broad understanding across the entire business to enable input into major decisions and will often be required to work under tight deadlines and in pressure situations. The role requires change management skills focused on building a culture where the need for individuals and divisions to work mutually with counterparts to overcome systemic challenges and barriers to improving performance is appreciated
Commitment to Quality: Demonstrate a quality culture in actions, words and spirit. This includes taking a leadership role in bringing process and quality improvements to S&OP+ Step 1 and related feeder and S&OP+ meetings
Business Acumen
Directing Others
Building Effective Teams
Functional / Technical Skills
Process Management
Business Process Application (S&OP+/QuEST)
Financial Essentials
Planning
Attention to Detail
5 years of business experience that interfaces with project management (preferably in CPG industry and/or marketing function)
Experience across multiple business functions desired
2+ years of coaching experience with multiple associates
Strong computer knowledge with expertise in Excel
Strong leadership and interpersonal skills. Must be able to influence and motivate at all levels within the business in order to achieve objectives
Strong analytical capabilities coupled with the ability to identify issues, obtain mutual agreement as to the resolution, and implement change
High degree of self-direction with the ability to constantly seek innovative ways to perform tasks in an efficient and timely manner
Undergraduate degree in Business or related field
2+ years at Mars, in any function that interfaces with project management work
Proficiency in Microsoft Office, including Microsoft Project

108

Apub Quality Process Manager Resume Examples & Samples

Stabilize and optimize quality assurance for the EU including development of the framework for scaling quality assurance through technology
Working with a cross-functional team of business, marketing, technology, design and operations managers, drive product management on behalf of APub EU
Optimize and standardize EU operational processes
Serve as the EU advocate for platform, systems and tools development, and product support
Research and identify opportunities for scalability of publishing process; communicate opportunities effectively to senior management
Drive execution of approved projects
Measure and analyze existing services for opportunities to improve author and customer experience, improve quality and and reduce costs
Several years experience in successfully delivering results in a fast-paced and dynamic business environment
Ability to juggle multiple priorities and make things happen (strong bias for action)
Proven analytical and quantitative skills (includes ability to use tools such as Excel and Access); ability to use hard data and metrics to back up assumptions and feature concepts; working knowledge of SQL is helpful
Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, design and merchandising and operations teams
Intense attention to detail in production processes and quality assurance
Strong player with excellent verbal and written interpersonal skills; ability to work successfully with and influence all levels across Amazon
Past experience with digital technologies, consumer products, media, and e-commerce is preferred
BS required
Prior experience in media production (e.g., experience as a copyeditor) helpful
Demonstrated ability to provide automated, rather than manual, solutions to quality assurance challenges

109

Process Manager Resume Examples & Samples

In depth understanding of sales lifecycle and sales effectiveness process preferably in financial domain
Perform data analysis using SAS/SQL. Must have experience in SAS reporting/analysis
Data entry, reporting and lead management in Salesforce.com or related CRM system
Manually and automatically scrubbing and assigning leads coming from various proprietary and non proprietary sources in AMEX
Track, analyze and report against sales funnel
Proven past experience in end to end lead generation and sales enablement process
Developing high impact strategies to enhance the global footprint of Lead Management team
Regular communication with Global business partners to understand changes in process and implementing process changes in-house
B.Tech/MBA from a reputed university
Prior experience of working on SAS/SQL and advanced excel and VBA macros
Experience with Salesforce.com (or any other CRM systems such as Microsoft CRM)
Must have good understanding of Lead generation/ Lead Scrubbing process
Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs
Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects
Create a strong network of relationships among peers, internal partners, and external constituencies

110

Process Manager Resume Examples & Samples

College graduate with at least 4 -7 years of post qualification experience in contract and procurement operations is a must; Finance / Engineering / Law graduate with experience in contract negotiations from reputed Legal Process Outsourcing firms will be preferred
Prior contracting experience a must
Should have a good understanding of the E2E Procure to Pay Process stages including Analyze, Source, Negotiate & Contract, and Procure & Pay to be able to provide leadership insight in resolving complex situations
Comprehensive knowledge of business principles such as purchasing, quality, business/contract law, licensing, leasing, finance and accounting typically obtained through a relevant Bachelor's Degree / Post Graduate / Prior Experience of Handling Procurement
Proven project management skills, including experience in successfully managing and executing multiple initiatives with proven value-add
Ability to identify and assess options and make recommendations to move projects forward
Understanding tradeoffs between strategic and financial drivers and contractual protections
Proven success and experience in procurement
Prior experience of working on procurement ERP platform like Ariba, Oracle, SAP etc
Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations
Experience in leading negotiations, including understanding tradeoffs between strategic and financial drivers and contractual protections
Excellent executive presence with strong communication skills including presentation, verbal and written communication
Customer management / interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
Frequent contacts with internal/external customers and other company representatives at all levels of management
Maintain and promote the Blue Box Values by ensuring that work is completed to the highest professional, legal, and regulatory standards, and that the activities subject to review/procurement comply with the company's stated business ethics
Ability to work cross functionally within / across business units and managing suppliers in a global environment
Must be a self starter, an assertive proactive problem solver, and be flexible to work in the shift environment
Should be flexible to work in the shift environment
Customer orientation /ability to empathize with the customer
Affinity for numbers and analytical skills
Demonstrated high performance in the previous organization
Must be detail oriented with good problem solving skills
Exposure to quality tools like Six Sigma, quality, tools etc is preferred
Shift Timings: 3:30pm to 11:30pm Indian Standard Time i.e.5AM - 1 PM EDT (However should be open to work outside these hours to meet any urgent business deliverable)

111

Process Manager Resume Examples & Samples

Must be a CA /CPA / MBA with 2-3 years of post qualification experience or a Graduate with 5 years of post qualification experience with a strong orientation towards process management and analytics
The incumbent must possess very strong attention to detail and analytical skills. In addition, the individual is required to have strong written/oral communications skills as s/he will be communicating directly with GMP colleagues globally
Shall ensure compliance with all prevalent procedures and policies linked to the process assigned to him/her
The successful candidate should be flexible, result oriented and resilient to work in a highly challenging and dynamic environment
Prior GMS experience a plus
This position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Merchant Services
The Analyst will be responsible for reviewing merchant contract terms and implementing them accurately into AXP systems. S/he will also be responsible for the ongoing audit of merchant accounts to ensure compliance with AXP contractual obligations and any resulting changes which may result
The successful candidate will have the opportunity to partner closely with key business partners such as Global Merchant Pricing (GMP) and Global Strategy & Capabilities (GS&C)
This role is best suited for with an individual who is highly detail-oriented and adept at problem solving. S/he must also possess excellent collaboration and communication skills. Responsibilities include
Entering merchant contract terms (e.g., pricing rates, fees, payments, etc.) into GMS’ E2E Agreements Tool
Reviewing weekly control reports and investigating issues to determine root causes; escalating as appropriate
Performing ongoing reviews of accounts with custom contract terms and identifying any errors; where errors exist, performing computation of any rebates or recoupment’s required Supporting GMP in its annual internal and external audits This role may be subject to additional background verification checks. This role may be subject to additional background verification checks

112

Change Process Manager Resume Examples & Samples

ITIL knowledge. Knowledge on hardware and software products (UNIX, Windows, AS400, Storage and Network Systems)
At least 3-5 years experience in Service Management
At least 2-3 years experience in Major Incident Management
At least 1 year experience in Client Facing
English and French Fluent
Bachelor's Degree in Information Technology
At least 5-6 years experience in Service Management
Certified in ITIL

113

Process Manager Resume Examples & Samples

Development, implementation, collection and / or reporting on qualitative and quantitative Key Performance Indicators (KPIs) to enhance managerial effectiveness on the in-scope processes
Reviewing the KPIs with relevant stakeholders and to recommend process efficiency ideas, service level improvements, or risk reduction ideas
Ensuring associated process documentation and artefacts (including Training / User guides, procedures and operational control documents) are current or in place
Reviewing Incidents & the associated conclusions that occur on the process
Reviewing results of the Key Surveillance Points (KSP) findings that occur on the process
Review of audit recommendations on the process
Ensuring process harmonisation across Singapore and Hong Kong booking locations
Consolidating all change requests on the process, and facilitating prioritisation and grouping of such requests
Ensuring impact analysis is performed on the in scope processes when other change is being realized
Ensuring the processes meet the ongoing needs and requirements of the stakeholders today and the future
Reviewing and interpreting of data sets to identify gaps in performance in comparison to internal or external benchmarks
Analysing of workflow processes and operations to develop the most cost efficient or effective way for processes to improve productivity, work methods, reduce costs and improve risk management and control
Standardisation and design of ad hoc generic workflows using FileNet “Electronic To Do” (workflow) platform
Training support teams on the end-to-end process to ensure the processes are being supported effectively

114

Process Manager Resume Examples & Samples

Lead a professional and entry levels team as they perform a wide range of payroll and time entry functions, including time entry into Mannet, Administration of the Mannet Time System, Update of employee rate codes in the ManNet system, ManNet reporting, Vacation, Sick and Holiday union payouts, maintenance and reporting of the PET system used to track vacation, holiday and continuity, resolution of escalations received via Service Now and NABET Hotline, assist Labor Relations during union negotiations, update employee rates to submit to HR per union contract, make union payment of PH&W as mandated by union contract, assist business units on all matters related to time entry and payroll inquiries, store and archive timesheets used for future research and ad-hoc projects
Partner with DWSS support teams to deliver ideas for continuous process improvements
Approve revisions of critical operational deliverables/processes to ensure the integrity of the payroll data and payments
Approve Off-Cycle payments in accordance with Company policies and Sox mandates
Facilitate business continuity planning in accordance with department- and organization-wide plans
Drive/maintain mutually-beneficial relationships between DWSS and Business Unit partners, with heavy focus on customer service and accuracy of payments
Deliver clear and timely communication of Payroll communication to internal and external Stakeholders
Update Service Now Payroll Articles in partnership with GHRO and Payroll leaders
Maintain an updated list of Stakeholders contacts for all business units and emergency contacts
3 years in a payroll operations role
Strong understanding of, and proven experience with, SAP Payroll, Payroll Calculations, Benefits and Unions
Computer proficiency in SAP, Microsoft Word, Excel
Computer proficiency in database applications and a Windows environment

115

RSO B&E Data & Analytics Process Manager Resume Examples & Samples

Research new datasets and technology available to help the team better address operation’s business needs
Responsible to oversee the quality and timeliness of the team’s work
Help the team automate regularly scheduled reporting packages
Respond to issues any of our operational areas are having with the systems or data we use to support their areas and follow those issues through to resolution
Help to develop the associates reporting to you both technically and personally
Maintain current data processes and create new ones to meet the needs of our operational departments
Previous consulting experience
Business knowledge in Medicare or a Billing Function
Advanced user of Excel and Access
The ability to communicate effectively with a wide variety of audiences
Six Sigma Green/Black Belt Certified
Experience in healthcare or managed care environment
Previous leadership experience
Experience with SSISand SSRS
Experience working with a computer programming language (VB, C#, Java, etc…)
Strong Data Visualization skills

116

Process Manager Resume Examples & Samples

2-4 years of hands-on experience in SAS and Tableau
Experience in Credit Card industry preferred Key Skills
Ability to handle large datasets and proven ability to align data needs to business strategies
Advance knowledge in Tableau or other similar BI tools preferred
Ability to learn new systems and processes quickly. Will also need to gain knowledge in American Express proprietary Analytics Platforms
Strong understanding of the data design and their relations to enable reporting and analytics
Deep business knowledge to ensure end to end analysis
Strong written and oral communication skill
Strong work ethic with an intense will-to-win and demonstrated personal excellence

117

ARS It-itsm Process Manager Resume Examples & Samples

Understands foundational concepts and navigates the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes
Acts as the supportive source of knowledge for a single ITSM processes
Leads the efforts and process to gather and create ITSM Process requirements or process improvements
Leads Continual Service Improvement across a single ITSM Processes with integration
Leads the analysis and recommendations for ITSM Process cost saving opportunities
ITIL v3 Foundations Certification, preferred
ITIL - Foundations
Familiarity with the related ITSM Processes and Polices
3-5 years related experience

118

Quality / Process Manager Resume Examples & Samples

A minimum of 3 years of experience managing quality and process improvements within a manufacturing or production environment
Statistical Quality Control Experience
Bachelor of Science Degree in Engineering or other technical discipline
Corrugated packaging industry experience
Experience with third-party quality audits
Experience with internal certifications of manufacturing systems
Experience with Safe Quality Food (SQF)

119

Intake Process Manager Resume Examples & Samples

Partner with operations teams, subject matter experts, training, IT Teams, and Retail Sales Teams to coordinate the development and deployment of continuous improvement initiatives across the organization
Cultivate relationships with multiple internal Business and IT partners
Initiate and facilitate meetings with stakeholders to identify, document, and prioritize business technology needs that align with department deliverables and organizational goals
Develop and manage reporting team intake process for project and non-project work
Prior process improvement or process design and implementation role

120

Financial Systems & Process Manager Resume Examples & Samples

Financial Systems Support, Security, and Enhancements
8 years of relevant analytical health care experience required, managed care industry experience preferred
Experience focused on analytical support for Accounting and Finance functions preferred
Advanced skills in Oracle SQL, SAS, or SQL Plus required
Advanced skills in Oracle E-Business Suite’s General Ledger/Financials or similar ERP systems required
Advanced skills in Excel and high proficiency in Access, PowerPoint, and VBA experience required
Experience with Oracle’s Hyperion suite, Essbase, and Oracle Business Intelligence required

121

Incident Process Manager Resume Examples & Samples

Manage communications between client field personnel and the Employee Response Center and provide meaningful and detailed responses to inquiries about incidents within their scope of responsibility. Most communication occurs via email although verbal communication is also required
Build relationships with District Managers, Regional Directors, and other store operation VIP's and enhance their experience with the Employee Response Center
Manage workflow of escalated incidents by daily delegation of casework to Level 1 and Level 2 team members and tracking open, critical cases until closure
Regular reporting of incident management activities to internal leadership as well as client stakeholders
Proven skills in leading a technical process which includes multiple external vendors
Strong critical thinking and analytical skills
Excellent communication skills with proven ability to interact with internal and external leaders
Proven ability to drive problem resolution from internal and external teams
Ability to work in fast paced environment with tight deadlines
Process-oriented thinking
Ability to solicit feedback and input from multiple teams to help drive process improvement
Holistic understanding of retail environment
Excellent documentation skills required for data analysis
Minimum 1 year experience leading teams and/or processes in a technical environment
Minimum 1 year experience in a client or customer facing role that required regular communication to stakeholders including process reviews, incident updates, and other key customer connects
Bachelor degree preferred or relevant experience required

122

Process Manager Resume Examples & Samples

Work with clients to identify, specify and document complex business requirements
Review requirement and design documents with technology partners and business partners (as needed) to ensure requirements are captured accurately and optimally and design proposed by the technology is in line with the business requirements
Create / document / execute User Acceptance Test cases for new application capabilities
Develop user best practices guidelines and provide consulting and training to business users
Manage application issues and drive towards a speedy issue resolution
Lead new product implementations, preparing project plans and other supporting information, and providing project status
Manage customer expectations including scope, schedule, changes, and problem resolution
Drive on-time, high quality project deliverables
In depth knowledge of Business Intelligence platform/s from hands on product support perspective
Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
Business acumen and problem solving skills
Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Ability to prioritize and deliver work within a deadline-driven climate
Strong communication skills oriented toward working with customers to document their product needs
Good problem solving skills (issue identification, problem structuring, analysis, development of recommendations)
Team player with demonstrated ability in collaborating across customer and Technology organizations
Ability to work Flexible hours including weekends as required
Demonstrated experience using systems development lifecycle, including the experience in the development , documentation and execution of business requirements
Experience in creation & execution of User Acceptance test cases, specifically in a SAS environment SAS/SQL programming skills
Knowledge of working in SAS Enterprise Guide
Basic Unix skills
Knowledge of Big Data/ Hadoop or experience of working in JAVA programming is a strong plus
Knowledge of other BI Tools (Micro strategy / Actuate etc,) a strong plus
Experience working within a complex data warehouse environment is a strong plus
4+ years experience as a Business Analyst or Business Systems Analyst
Bachelors Degree is required This role may be subject to additional background verification checks

123

Process Manager Resume Examples & Samples

Partnership
Influencing
Organising & monitoring
Problem solving
Resilience

124

Process Manager, CDD Resume Examples & Samples

Deliver assigned projects/initiatives to agreed scope and schedule ensuring risks are properly highlighted and documented and in compliance with Group policies and local regulations
Ensure complete and accurate process documentation and help towards improving the efficiency of CDD process
Engage stakeholders in the design of new process and DOIs as required for implementation of new or revised policies or new initiative
Conduct briefing/training on new/revised process
Provide guidance to stakeholders on CDD process
Provide regular updates on the progress of project activities to Team Head
Escalate issues encountered in the project/initiatives to CDD Ops Head
Monthly submission of project updates to PSG

125

Associate Process Manager Resume Examples & Samples

To handle Finance & Accounting activities -Local (Indian) and Danish Accounts – AR, AP, FA, Cash & Bank
Working Capital Management
Preparing MIS reports
Audit – Statutory, Internal ,Group Internal ,Group, Tax & Transfer Pricing Audit
Taxation - Income Tax & Service Tax
Statutory Compliances
Possess strong analytical skills and be able to take initiative and come up with independent solutions to a variety of issues
Adaptable to learn new processes, concepts, and skills
Be thorough, responsible and have a good eye for details and provide high level of quality in deliverables
Be proactive and able to drive processes and solve tasks on own hand
Coordinate with team members & ensure that all deliverables are met
Ensure Stakeholder satisfaction
4 to 8 years’ experience in MNC
Advanced user of Microsoft Office
Knowledge of SAP – Finance module (FI) is a must
Experience of handling Big 4 audit firms is an added advantage
Self driven
Decision making skills
Pro-active
Customer mindset
Stakeholder Relation Management skills

126

Process Manager Assistant Qshe Resume Examples & Samples

You have a bachelor's degree in chemical engineering, process engineering or a comparable field
Alternatively, you have advanced your technical training and education through a continuing education program to become a certified master craftsperson in chemistry
You have several years of professional experience in production. You are a proficient user of the corresponding SAP modules
You adapt your communication style to your audience and the relevant situation, ensure shared understanding and present your own position clearly
You identify areas where change is needed early on and are open to new ideas

127

Process Manager Resume Examples & Samples

Conduct ad-hoc analysis to support business needs and uncover trends
Be part of the team to automate and standardize reporting processes to increase efficiency and accuracy
Be part of the project team to build new reporting capabilities
Create Standard operating Procedures and other documentations
Learn cross functional domains and technologies to support back-up planning
Perform annual updates of business rules. Manage key updates to reporting packages based on new requirements
2-5 years of hands-on experience in SAS and Tableau

128

Process Manager Aromatics Resume Examples & Samples

To perform the timely execution of the design within his scope of responsibility assigned to him by the Process Manager, Process Group Manager or Chief Engineer on a specific proposal, study or project
To provide expert review of documents and drawings generated by others, whether process technology licensor, FEED Contractor or fellow Jacobs colleagues
To interface with our clients providing expert consultancy and technology specific advice for PMC projects
To participate in design reviews, eg P&ID, model reviews
Chemical Engineering Degree
Chartered Engineer
Expertise in Aromatics plant design is essential
Extensive Experience working in a similar role
Experience in petrochemicals, refining, oil and gas desirable
FEED and PMC experience is desirable
Experience in performing Process Design Calculations and developing drawings and specifications
Significant prior experience gained at Principal and/or Manager level
Able to acquire security clearance
Good communication and team working skills

129

Identity Access Management Process Manager Resume Examples & Samples

Provide expert advice and consultancy to customers and partners on IAM solutions
Develop project documentation such as requirement documents, process diagrams, end-user guides, and strategy presentations
Execute the implementation of the enterprise IAM solutions for applications, databases, servers, and user directories
Serve as an IAM subject matter expert (SME)
Work with Business as well as IT teams to gather information necessary to determine the appropriate method for access provisioning
Set up and manage automated as well as manual provisioning workflows
Document detailed IAM business and technical processes
Provide provisioning administration training to Business and IT users
Perform user acceptance testing (UAT)
Conduct quality assurance (QA)
Bachelor's Degree in MIS/Computer Science OR Associate's Degree and 2 years of equivalent experience OR High School Diploma and 4 years of equivalent experience
6+ years of IAM Architecture or similar IAM field experience
4+ years of project management/coordination experience
4+ years of IAM system experience such as SailPoint IIQ, CA Identity Manager, or similar toolset
4+ years of Role Based Access Control (RBAC) experience
2+ years of Microsoft Visio experience
Relational database experience
Proficiency with MS Excel, MS Visio, MS SharePoint
CISSP, CISA, or CISA certification
Working knowledge of Agile development methodology

130

Product & Process Manager Resume Examples & Samples

University degree level or equivalent
At least 3 years of experience as a product owner/manager, product developer, business analyst or project manager
Knowledge of IT processes, procedures and Agile methodology
In-depth knowledge and understanding of scientific publishing processes is beneficial
Able to deal with ambiguity in a rapidly changing business environment
Able to work with deadlines in a dynamic environment
Business and technical savviness
Have a holistic view, but yet also an eye for detail
Willing to travel up to 5 times a year for 2-3 days
Willing to occasionally work evenings weekends to manage scheduled maintenance and incidents
Competitive salary and a 13th month

131

Process Manager Resume Examples & Samples

Manage medium to large programs through to delivery
Ability to craft & deliver presentations to management level
As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions. Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
Directly responsible for up to 2-3 function wide Performance and or E2E Projects per year
Aspire to delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.)
Execute complex process improvement initiatives affecting multiple functions or businesses
Report and communicate the results from process improvement efforts to the leadership team
Act as a change agent/coach to instil and sustain changes
Build positive relationships and credibility with the functional process team
Engage people and develop them through team work and a high level of participation
Assess change readiness and prepare plan for helping stakeholders through change
Provide training and mentorship on Lean process improvement analysis
Identify and manage project risks and issues that impact project progress
Prepare detailed plans to track project performance and assure timely completion and achievement of project deliverables
Coach, mentor and assist project team
Identify and present new project opportunities to leadership
Monitor performance and improvement in key metrics
0 Leadership skills
Builds relationships at all levels of the organization
Strong communication skills both oral & written
Ability to present articulately at committees and stakeholder forums
Passionate about customer experience and helping the team to achieve its vision
5 Stakeholder Management
Ability to identify, understand, and prioritize stakeholders
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team

132

Process Manager Resume Examples & Samples

As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions
Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
Directly responsible for delivering up to 2-4 function wide Performance and or E2E Projects per year
Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.)
Act as a change agent/coach to instill and sustain changes
Build positive relationships and credibility with the functional process team and local operations teams
Develop an understanding of the operational work being performed and associated processes and garner the respect of field-based employees
Work in an Operations based environment

133

Process Manager / Senior Process Manager Resume Examples & Samples

Coaching & facilitating teams to deliver projects across areas in Supply Chain
Organizing and facilitating workshops to define issues and develop solutions
Ability to craft & deliver presentations to management
As a qualified Performance Excellence practitioner, lead LEAN projects across Supply Chain. Acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
Support development of business cases (with benefits, costing, ROI)
Ongoing regular engagement, with teams and leaders, to sustain the journey of delivering performance excellence and achieving lasting behavioral change
Support & facilitate small to medium projects to deliver cross-business efficiencies, benefits and change
Responsible for supporting the PMO mechanism for managing projects and programs, including communications and change
Build network with other Performance Excellence Practitioners across National Grid to share best practice and support ongoing development of end to end processes, to remove of waste and increase value
TECHNICAL SKILLS
Track record of focusing a team on priorities to deliver to plan
LEADERSHIP SKILLS
Supply Chain Process Lead
UK Procurement Performance Excellence Lead
US Procurement Directors, Managers & Buyers
Line of Business Senior Leadership to Band B
Unipart Consultants and Business Change teams
HR Training Academy
HR US Business Partner
US Procurement Teams
Performance Excellence Teams across National Grid
External companies for benchmarking

134

Process Manager Resume Examples & Samples

OptBlue / PSP partner Phase 2, 3, 4 base conversion file scrubbing to determine merchant eligibility; US and Canada, soon to be Mexico
OP / ESA / PayPal Pro monthly partner compensation reporting and analytics
OnePoint weekly Fraud Full Recourse reporting
OnePoint monthly Cost of Funds (COF) and Risk payments
Monthly QC reporting for OptBlue / PSP partner facing metrics
Monthly OptBlue partner contractual reporting supporting Business Development process for Phase 4 eligibility
Base conversion reference table monthly update to RAMP
Interprets results using a variety of techniques, ranging from simple data aggregation via statistical analysis to complex data mining
Data Interpretation & Turn-key Analytic Solutions (Product Development)
Statistical Analysis (Forecasting, Modeling, Optimization techniques)
Strong understanding of data & analysis and be able to apply a business lens to their work
Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives
Thoroughly understand business and sales performance drivers
Strong experience in creating presentation decks and presenting findings effectively

135

Process Manager Resume Examples & Samples

Perform annual updates of business rules
Manage key updates to reporting packages based on new requirements
Ability to learn new systems and processes quickly.Will also need to gain knowledge in American Express proprietary Analytics Platforms
Deep business knowledge to ensure end to end analysis Strong written and oral communication skill

136

Process Manager Resume Examples & Samples

As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions, acting as an internal consultant to make professional recommendations for business improvements, facilitating and coaching others on projects and LEAN techniques
Directly responsible for up to 3-5 function wide projects (hubs, blueprints and cps) per year
Directly responsible for delivering Core Skills training to all team members being supported and some classroom training in support of the Practitioner and Operational Leadership training
Directly responsible for Coaching and Capability build of Managers and Team Members within their direct support up to Skilled level of the Practitioner capability framework
Experienced process improvement leader with a focus on driving cost and complexity reduction
Serve as a dedicated resource working directly with senior leaders and staff to support process improvement
Advise functional staff on process improvement topics to instil and sustain changes
Manage and motivate process team and functional staff working on projects within a matrix reporting structure
Assess change readiness and prepare plans for helping stakeholders through change
Utilize various process improvements tools and methodologies when designing process improvement teams work plans to meet business objectives
Anticipate and proactively manage project risks and issues that impact project progress
Ensure timely completion and achievement of project deliverables
Develop and deliver practical solutions and methodologies to solve complex business problems
Manage, coach, mentor and assist project team
Develop and present internal and external content for leadership team presentations
Vet new project opportunities and write corresponding business cases
Deliver operational improvement and financial benefits to meet or exceed annual targets

137

Process Manager Resume Examples & Samples

Engage Gas Business by embedding a simplified approach to embrace pipeline & process safety
Lead the region on process safety and provide a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective
Develop a continuous learning environment for our employees and our customers by leveraging information contained in sign post documents using state of the art communication tools
Collaborate with process safety engineers and regional process safety liaisons from Gas I&R, Construction, and Maintenance
Schedule and coordinate process safety reviews
Support the develop of training classes for Gas areas and address gaps in the Competency matrix with curriculum that are tracked in L&D’s on line system
Monitor/ audit the MOC (Management of Change) process and effective continued use
Assist the Gas business in implementing future components of the Company’s process safety management system and then help the business continuously improve on these after they are implemented
Create a program with collaboration from I&R (Instrumentation and Regulation) that ensures annual review and inspection of critical Safety Instrumented Systems at critical facilities and coordination of the field work associated with calibration and end to end checking of Safety Instrumented Systems as well as Base Process Controllers (BPC’s)
Quality control the SIS/SIL register for gas equipment US wide for heaters, boilers, and other control equipment at Pressure Regulating and CNG stations
Transfer SIS/SIL data into the Cascade system via spreadsheet templates
Organize, attend and arrange for presenters at Gas process safety meetings
Create and issue reports with metrics around the implementation of PS measures, completion of action items, training, and other key performance indicators
Support I&R (Instrumentation and Regulation) as they embed and sustain Process Safety into their day to day operation
Enable Gas business to start building out the PS Liaisons we need to be successful going forward
Make decisions and gather buy-in for resolution of process safety concerns by holding meetings with key stakeholders and assure that critical gas assets meet and exceed the corporate standards for individual and societal risk
Support and enable the Corporate Process Safety Governance structure as the subject matter expert on Process Safety
Manage the Process Safety KPI process with the businesses and be responsible to report all areas of concern relative to the implementation and effectiveness of the Company’s Process Safety Management System
Complete routine and non-routine internal or external process safety risk compliance reports and associated performance management analysis
Bachelors' Degree in related area OR 5 years of equivalent work experience in lieu of a degree
Broad knowledge of Instrumentation & Regulation, Gas System, and Gas Standards
Comprehensive knowledge of US Process Safety regulatory frameworks and an understanding of the twelve National Grid Risk Control Standards
Experience in risk identification, performance management and reporting
Experience preferred with process safety tool - Cascade System
Excellent knowledge of the technical and political issues related to Process Safety in all states of service territory and Federal requirements
Be able to lead senior management Gas team in the area of Process Safety management
Present an appropriate professional image and be recognized as an ethical, credible leader in the eyes of USLT, employees, regulators, interest groups and other stakeholders in the area of process safety
Must have a valid driver's license with safe driving history

138

Process Manager Resume Examples & Samples

Minimum 5-7 years of prior experience in operations 2. Flexibility to work in different time-zones, groups, and business environment
Knowledge of Microsoft Office applications i.e. Word, PowerPoint, Excel
Prior experience of P2P operations

139

BPM Process Manager Resume Examples & Samples

Experience in an environment highly recognized for driving continuous improvement and operational excellence
Experience influencing change, developing strategies with impact and delivering results in a matrixed environment
Strong consultative skills with outstanding interpersonal qualities and a collaborative style
Proven mentorship and coaching skills across leaders, peers, and project team members
Strong oral and writing presentation skills
Applies business process design skills across commercial (e.g. sales & marketing) and support functions (e.g. IT, HR)
Experience adapting and applying multiple process improvement methodologies (e.g. six sigma, lean, process reengineering)
Relevant & successful experience in statistical analysis, business analysis, & process design
Knowledgeable of industry-leading BPM methodologies and/or frameworks (LTC, PDQC, BPMN, ADKAR, etc.)
Demonstrated expertise in the gathering, analysis, & reporting of process-related metrics using process metrics methods & tools
Proficient with Microsoft Office and process mapping and modeling tools (e.g., Visio, iGrafx, LucidChart, etc.)
Experience in project management methodologies, PMI Certification a plus
5+ years Lean and Six Sigma experience with focus end-to-end/enterprise process management, metrics, governance, and benefits realization, Master Black Belt Certification a plus
Technology, operations, or professional services sector experience (preferred)
Bachelor’s degree (Finance, Accounting, Information Systems or Engineering strongly preferred)
Master’s degree (MBA strongly preferred)

140

Global Technology & Process Manager Resume Examples & Samples

Lead GL-AD project teams as part of global delivery. Work effectively in partnership with global stakeholders within Finance Tech tower and RFT to deliver success
Own the financial agenda for the entire GL tower including budget, forecasting, actuals vs. plan, direct-indirect expenses
Own the people agenda for the entire GL tower including talent, performance management, location strategy, span of control, training & driving synergy & morale
Own the resource planning and tracking across AMERICAS, APAC, EMEA. Align hiring, resource onboard-offboard to meet the Book of Work demands
Define, drive weekly, monthly reporting across the group both to the senior stakeholders and to the employees as applicable
Own tracking and publishing achievements, newsletters across the global team
Establish and manage governance forums including weekly staff, steering committees, business control meetings, offsites and townhalls
Develop key MIS performance analytics and reporting. Supporting the monitoring of risk and controls delivery for the global team
Partners well with functional experts, other AD leads, program/project managers on technology delivery status updates, establishing prioritization and issue escalation
Responsible for planning and executing SAP Implementation & Enhancement activities regard to SAP GL
Understand client requirements, provide solutions, functional specifications and configure the system accordingly
Perform initial testing of problem fixes, change request, enhancements, and new functionality
Broad Information Technology experience, including understanding of development tools, processes and best practices of application delivery and project execution
Strong project management & chief of staff experience in addition to a good development background
Strong ownership & drive including ability to dive into multiple different areas, gain understanding and drive change
Excellent communication, influencing and negotiation skills with the ability to establish and communicate the strategic vision via compelling presentations. Strong powerpoint & excels skills along with proven experience presenting to CXX levels
Awareness of technical vulnerabilities, IT Risk and experience in tracking those breaks to a resolution
Demonstrated initiative and creativity; strategic thinker with proven analytical abilities
Ability to work in a fast paced environment and have good communication skills
Experience in dealing with Vendor resources, contract negotiations
Experience with Financial Services Industry is a plus
Experience with implementation of large to medium scale technical projects
Experience with packages, interaction with vendor for deployments/training
Familiar with Client Server applications and tracking of vulnerabilities
Accounting principles and flows experience
SDLC practices

141

Process Manager Resume Examples & Samples

Collaborate with process safety engineers and regional process safety liaisons from Gas Instrumentation & Regulation (I&R), Construction, and Maintenance
Support the development of training classes for Gas areas and address gaps in the Competency matrix with curriculum that are tracked in Learning & Development’s on line system
Monitor/ audit the MOC (Management of Change) process and ensuree continued use

142

Process Manager Resume Examples & Samples

Support the development of training classes for Gas areas and address gaps in the Competency matrix with curriculum that are tracked in Learning & Development’s online system
Monitor/ audit the MOC (Management of Change) process and ensure continued use
Create a program with collaboration from I&R (Instrumentation and Regulation) that ensures annual review and inspection of critical Safety Instrumented Systems at critical facilities and coordination of the field work associated with calibration and end to end checking of Safety Instrumented Systems(SIS) as well as Base Process Controllers (BPC’s)
Support quality control efforts of our assets at Pressure REgulating and CNG stations, ensuring SIS and Safety Integrity Level register informaiton is ocmplet and up to date
Support I&R as they embed and sustain Process Safety into their day to day operation

143

Program & Process Manager Resume Examples & Samples

Bachelor Degree or equivalent
3+ years' experience using SQL and databases in a business environment
3+ years' experience with Microsoft Excel including modeling and data analysis
3+ years' experience working with multiple reporting platforms (Tableau, Microstrategy, etc.)
Demonstrated project or program management skills coordinating and solving complex problems
3+ years' experience working with a diverse set of stakeholders
Master’s Degree in business, finance, engineering, operations or similar
Experience working in (or demonstrated passion for) supply chain operations, social responsibility, or sustainability
Experience building programs or processes to work across a variety of use cases and geographies
Excellent writing skills - ability to propose complex solutions and explanations in writing

144

Global Process Manager Dp-im Resume Examples & Samples

Bachelor’s degree in Business, Supply Chain or related field
Minimum of 5 years’ experience in Demand Planning, Distribution, Sales, Logistics, or related Supply Chain role
Ability to learn quickly and strong business acumen; with the ability to connect cross-functional and global business process
Strong leadership skills demonstrated by actively seeking information and listening to key constituents; understanding what needs to be achieved and influencing change when needed
Ability to understand challenges or underlying concerns, share ideas and develop effective responses or elevate to higher management, understand trade-offs and make a decision
Lean root cause problem solving, ability to think "outside the box" and apply new thinking to the Planning process
Excellent oral and written communication skills including meeting facilitation and communicating complex concepts across different leadership levels
Ability to network, influence and utilize internal and external resources across the globe
Hands-on, getting things done attitude
Proven track record of driving results across large, diverse, globally decentralized organizations
Ability to travel approximately 5-10 % of the time

145

Associate Process Manager Resume Examples & Samples

Working with SHE leads and teams on key programs and initiatives that create continuous, sustainable improvement within the organization
Setting and monitoring performance on initiatives, and applying process and performance tools and techniques to drive performance
Where process and performance shortfalls exist, work with the relevant functional leads to define the root cause and support those leads to design and implement effective and sustainable solutions through the application of solid project management skills
Identify process inefficiencies and opportunities for improving performance, and apply Process Excellence tools and techniques such as Blueprint, Creative Problem Solving to drive team-based solutions
Continual improve upon established SHE PEX performance frameworks (hubs)
Utilize process and project management tools and techniques in order to ensure successful and timely delivery and sustainability of projects
Establish and measure performance targets and Key Performance Indicators -- ensuring they reflect and drive improved performance
Ensure timely and accurate progress updates, utilizing best practice reporting and project management tools
Use of blueprint methodologies on performance issues, which includes initiation of projects with the relevant functions to conduct further analysis, identify the root cause of the issue and draw on best practice to agree the optimum corrective action
Integrate team inputs on assessment of value, feasibility and risk of process initiatives in order to provide a set of priority initiatives for the team to pursue
Keep current with the latest technological developments and ways of working, drawing on external best practice approaches in order to re-engineer existing processes
Engage effectively with the business, building sustainable relationships to enable collaborative working and ensure accountability for performance and for correcting performance failures
Work with other process teams, including cross-functional hubs, to ensure progress towards best practice
Knowledge and experience in establishing process and performance frameworks, performance hub frameworks, process and performance tools and techniques, and reporting on progress to senior management
Solid knowledge and understanding of data driven analytical and problem solving techniques,
Knowledge of relevant project management methods and experience working with project teams with cross-functional projects for a large, complex organization, enabling teams to operate innovatively, effectively and efficiently
Understanding of the energy sector, policy, procedures, regulatory issues and long term internal/external influences (governmental, regulatory, communities, employee relations, media, agencies), especially as related to Safety, Health and Environmental practices
Sufficient knowledge and experience of key business functions to be able to demonstrate credibility while working closely with business function experts; engagement and influence within team structures
Strong problem solving and analytical skills to draw out key messages from data and stakeholder forums
Strong communication and influencing abilities in order to engage and collaborate and to build relationships at all levels
Persistence and strategic agility to develop and implement sustainable change programs, engaging others and driving change through the business
Team Leadership to promote team effectiveness by soliciting input from team members, and providing support
Bachelor degree required, advanced degree is a plus
PEX Practitioner Trained
Experience using Process Excellence, Lean and/or Six Sigma Methodologies a plus
Demonstration of successful implementation of continuous improvement programs and project management a plus

146

Process Manager With German Resume Examples & Samples

Administer and transfer former process descriptions and working orders to new ones across all businesses
Push process owners to update working orders and process descriptions
Optimizing parameter of efficiency
Support introduction of Doxis
Support preparation of audits
Coordinate between Quality, CCC, department responsible for process and process owners
Education: Bachelor Degree represents an advantage
Fluent English and German
Process thinking approach
Ability to abstract problems from daily business
Result and customer oriented
Strong communication skills and capacity to interact with international roles and multiple stakeholders

147

Process Manager Resume Examples & Samples

Has operational end-to-end responsibility within the Local Supply Center (Chemical Pilot Plant) for drug substance material supply of the assigned projects
Represents the Supply Center in project sub-teams within Technical Research & Development (TRD). TRD is responsible for the development and distribution of drug products to clinical trials and toxicology studies across global Novartis
Influences process development by providing expertise in scaling up the chemical processes in order to develop safe, economic, ecological and robust processes under cGMP
Prepares and executes launches at the manufacturing site(s) for market supply when appropriate
Proficient Know-How in cGMP
Min. 3-5 years of experience as chemist in a piloting, pharmaceutical or production environment is advantageous

148

Data & Process Manager Resume Examples & Samples

Provide training to end users Data Analysis
Understand overall data structure and data flow between different applications within the business entity, ensure full data integrity between applications and ecosystems as a whole
Collect and collate appropriate data from related systems, create data analytical tool to support different business analysis
Analyze data, interpret results, and identify method and area of improvements Continuous Improvement
Identify process, methods and tool on improving operational efficiencies in data management and reporting (e.g. KPI reporting streamline, etc.)
Participate in on-going or new project concerning data management, design, methodology, and data analysis
4-5 years working experience in project management
Thorough familiarity with business process and operations; working knowledge of user requirements gathering, and gap analysis
Rich and extensive experience in working with relational databases and familiarity with analysis techniques
Excellent problem-solving skills for data management, data analysis and troubleshooting
High proficiency with office software like Excel, Access, and other applications
Team work, effective communication skills and results oriented
2-3 years experience working in system related areas or project management
Solid experience in different kind of data analysis

149

Mortgage Banking, Process Manager Resume Examples & Samples

Thought-leadership / Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues
Teamwork skills - Candidate must be flexible in his/her work style and be able to partner with stakeholders and colleagues at all levels
Personal traits - Candidate must be a results-focused, highly-motivated, self-starter
Experience in strategy, process improvement or reengineering efforts within an operations environment
Ability to structure a variety of problems and apply analytical tools to develop solutions

150

Engineering IT Tools & Process Manager Resume Examples & Samples

Establishes strategy and tactics for IT tools in support of engineering capability growth
Translates BU and enterprise needs into strategies, tools and supporting methods
Manages and initiates IT projects and programs across all SBUs
Works with analysts to ensure complex IT projects are handled appropriately and in a timely fashion
Creates teams and works with leadership of engineering processes to establish appropriate standard work, engineering tool linkages, and ensuring the creation and deployment of these standards
Establishes forums for sharing technology advances and trends across Central Engineering and Business Unit Engineering
Leads budgeting, staffing and business/operational results processes for Engineering IT team
Leads the facilitation of Engineering IT Steering Committee and its working groups
Knowledge in the area of aerospace processes is preferred
Exceptional oral and written communication skills
Adaptability and the ability to work in a teaming environment
Demonstrated commitment to deliver results
Ability to travel domestically and internationally (~15%)

151

Inbound Process Manager Resume Examples & Samples

To manage all areas of the night warehouse sortation in an efficient cost effective manner to ensure depot key KPI’s are achieved e.g. sortation compliance, Vehicle Departure times, quality of sortation
To assist the Depot Manager to manage and control the Nightshift budget in order to achieve the agreed service levels Including productivity, labour costs, overtime usage,Agency usage
To deal with depot recruitment as authorised by the Depot manager to the Company standards
To maintain the health, safety and welfare of all employees and visitors and control the overall security of the depot
To comply with health and safety regulations by ensuring Safe Systems of work, risk assessments, accident investigations and reporting is completed and reviewed on a regular basis
To ensure that the company’s policies and procedures are adhered to at all times including the management of absence, Labour Turnover etc
To ensure all employees are developed within the company’s guidelines and that all necessary appraisals, reviews are maintained up to date
To Performance manage direct reports through the PMS system, setting and monitoring key objectives in the set timeline
To adhere to the legal requirements of the ‘O’ Licence by control & managing Wave drivers e.g Start of shift inspections, Digital card downloads etc
All required MI reporting documentation is maintained to the required standard & on time
To develop and maintain effective communication channels with all appropriate areas of the business especially the Day shift management and Field team relationships
To ensure that the Company security processes are maintained at all times & the control/safekeeping of all company assets are maintained
To liaise effectively with suppliers where appropriate e.g. Agencies, Next trunking
Must be able to work on own initiative in a pressurised environment to tight deadlines
PC Literate with a working knowledge of Microsoft office
An understanding of Transport regulations
Good communicator and able to liaise at all levels
Numerate self-starter
Flexible approach to work to meet business requirements

152

Process Manager Resume Examples & Samples

Directly supervises the Maintenance crew. Working with HR, one would recommend and initiate hiring, dismissal, and corrective actions where necessary
Develops and monitors plant performance to the Preventative Maintenance system. Initiates corrective action where necessary and alerts/escalates actions that need attention of others in leadership
Coordinates the establishment and maintenance of cycle time data. Develops action plans to analyze performance variance and implement or recommend corrective action
Support Plant Safety Improvement with solutions that meet the needs to the people, product, and process. Jointly work with EHS on all AOP budget related projects, as well as suggest new projects for following years
Support Plant Quality Improvement with solutions that meet the needs of the people, product, and process. Jointly work with Divisional Quality Managers on efforts to deliver our customers unparalleled product satisfaction while reducing the plant overall COQ
Support Lean Management quick actions to assist Team Leaders and Supervisors complete the PDCA loop. Escalate actions promptly that you are unable to complete within the time or cost commitments to the team
Responsible for the achievement of Site Champion Lean Sigma Certification (Purple Belt) via training from Masonite’s continuous improvement group
The development of an Annual Operating Plan (AOP) continuous improvement project deck
The tracking and facilitation of all facility level CI projects often on a day-to-day basis with a focus on managing for minimal project duration and timely closure rate
The initiation and management of site Kaizen teams and events
Manage the plant CapEx spending to forecast, while submitting updated monthly CapEx Forecasts to the Divisional Project Engineering Manager
Submit all plant CER’s per the AOP plan, and highlight deviations to the plan to the Plant Manager and the Divisional Project Engineering Manager
Monitor daily production activities and recommends product and process improvements to enhance the efficiency of operations
Has the ability to utilize statistical tools such as SPC, DOE and Cpk to establish robust process capabilities for all manufacturing processes
Defines and specifies the requirement for assembly tooling, fixtures and equipment to support manufacturing operations
In conjunction with plant quality, performs material reviews for the disposition of discrepant material and determination of root cause/corrective action
Prepares floor and equipment layouts to promote an efficient flow of product through the various manufacturing operations
Takes the lead in the development of new product integration, new processes, and introduction of new materials into the manufacturing process
Monitors plant performance to the plant maintenance and repair budget, and initiates corrective action as required. Additionally, aids in the development of the following year maintenance and repair budget, recommending changes as needs occur
Performs other responsibilities as assigned
4 year relevant Engineering degree preferred
3-5 years operations experience in a hands-on Maintenance or Engineering role
Supervisory experience
Experienced and demonstrated ability to engage cross-functional teams
Competent in the use of Microsoft Word, Excel, PowerPoint, Access & MS Project
AutoCAD proficiency is a benefit
Works with integrity, displaying a high degree of tact and diplomacy

153

Tool& Process Manager Resume Examples & Samples

Core Team Member Manufacturing in the Customer Focus Team, according to the LeanPD process
Interface mainly to Project Management, Engineering and the Competence Centers
Key driver to successfully achieve industrialization
Initiate quotation requests for prototype investments and parts
Initiate quotation requests to the competence centers for all types of investment, tools and assembly equipment
Define of tool concepts and processes in cooperation with the competence centers
Prepare the process and tool information to enable project calculations for management decisions
Manage and track cost, quality and schedule within tool projects
Check and release tools and production processes at the tool builder
5 years experience in tool and equipment build
Know- how in assembly processes, plastic injection molding and stamping
Broad technical understanding of production processes, already in the concept phase
Good communicator
Customer orientation and high level of dedication
Work on contineous improvement
Used to work with MS Office programs and company specific software

154

Process Manager Resume Examples & Samples

Ensuring that the information as per relevant databases is in accordance with the terms of the contract or scope of service
Reviewing accuracy and completeness of due diligence
Minimum 5 years of prior experience in legal/procurement sector or in BPO/LPO/KPO including team management
Flexibility to work with different countries (time-zones), groups, and business environment
Prior experience of procurement operations
Audit background

155

Process Manager Resume Examples & Samples

Graduate with at least 6-9 years of overall experience in managing an inbound international call center is a must with familiarity around call center metrics such average handling time, speed to answer, hold time, net promoter score etc
Prior experience in Accounts Payable and Accounting will be an added advantage
Prior experience of working on procurement ERP platform like Ariba, Oracle, SAP etc. is preferred. Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite
Excellent executive presence with strong communication skills including presentation, verbal and written communication, fluency in English a must
Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
Proven People leadership skills and the ability to assess, develop, retain and nurture talent
Ability to drive team cohesiveness, collaboration and cooperation within team and cross functionally in a multi-cultural environment
Strong Process & People Focus
Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions. Should be flexible to work in the shift environment

156

Process Manager Resume Examples & Samples

Manages and oversees activities of the units in order to meet established goals and in support and compliance with Bank, division and department objectives
Provides leadership and guidance to ensure understanding and compliance with changes in processes, policies and procedures
Supervises and oversees the performance of direct reports in both units, workflow coordinators and clerks
Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development
Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff
Provides vendor management oversight for Access (paper record storage and destruction), Jordan Lawrence (retention schedules of paper reports) and Cardinal Mailing
Monitors vendor performance against contracted service levels
Escalates issues to higher level management as appropriate
Ensures accurate and timely charge back of postage and courier costs to applicable line of business
Develops and maintains internal and external working relationships to build strategic alliances and achieve business goals
Leverages relationships to improve overall strategic position
Represents the units on various projects
Develops budget for assigned cost centers
Manages expenses to approved budget including postage expense for the bank
Responsible for ensuring accurate and timely charge back of postage and courier expenses to appropriate lines of business
Tracks and reports budget variances. Takes appropriate corrective action to reforecast budget based on revised information
Develops and maintains spreadsheets and/or databases to manage budget variances and to track/report units’ data to management
Develops and manages Business Resumption Plans and DR testing activities for assigned sections
Performs all other miscellaneous responsibilities and duties as assigned
Five to seven years business experience with three to five years in related positions of progressive responsibility, preferably in banking and at least three to five or more years of managerial or supervisory responsibility
Demonstrated proficiency and expertise with personal computers in a networked environment and Microsoft applications (Outlook, Word, and Excel) or similar software
Should have a good understanding of accounting principles and be able to reconcile accounts efficiently
Demonstrated verbal and written communication skills
Possesses leadership and team building abilities – mentoring, coaching, counseling and conflict management skills
Must demonstrate organizational and process improvement abilities, negotiation skills and possess a customer service orientation
Must be analytical, detail-oriented and organized. Must be able to meet deadlines and handle multiple priorities
May at times be required to lift and carry 35 pounds repetitively for up to 6 hours
Must have flexibility to work extended hours during heavy workload periods

157

Continuous Improvement & Process Manager Resume Examples & Samples

Process Mapping - responsible for defining the CDO at VSSI wide process architecture, creating a complete process catalogue and working with stakeholders across the organisation to define, document and approve baseline processes
Identifying Operational and Process Improvements- responsible for measuring process output, , performing analysis to identify enhancements, prioritising activity to make best use of the department’s resources and working with operational teams to implement the changes
Driving Effectiveness and Efficiency – responsible for the on-going measurement of the department’s processes, setting effective and reliable metrics, identifying improvements that quantifiably improve the effectiveness and efficiency of the department and setting process controls to maintain process performance
Embedding Service Excellence and Continuous Improvement Culture – responsible for communicating the need for continuous improvement and embedding this way of thinking in to the activities of key stakeholder, working with with the wider team to quantifiably demonstrate the benefits and establishing CDO as a process centre of excellence within Vodafone and its peers
Delivery of process definition milestones to time, cost and quality
Enablement of benefits (typically operational efficiency/effectiveness uplift)
Stakeholder engagement and satisfaction
Responsible to Manage Problem and Change Management Process and provide extended support as per business requirement
Educated to Degree level
Industry standard qualification in relevant subject (e.g. Lean Six Sigma, Business Analysis, BPM)
Ability to structure and simplify problems, and use innovative approaches to resolve them efficiently
Evidence of delivering in fast moving environments
Experience with business process design tools (Visio etc.)
Basic knowledge of Security Products/tool e.g. security gateway devices, Endpoint security tools
Lean Six Sigma Black Belt or equivalent
Good understanding of Information Security technology, methods and operations
Knowledge of Prince 2, APMP., MSP

158

Process Manager Outbound Resume Examples & Samples

Development of Standards. Lead the development and implementation of EU process standards across the top process paths (by labor hours), focusing on the core processes with which to establish a standard platform for new and existing FCs
New FC Launch Support. Ensure new FC Launches are delivered on-time meeting business requirements from a process and software perspective
Process Skills Training: Provide detailed process skills training for new and existing EU FC managers, including both classroom and hands-on training environments as appropriate
Standard Work and Kaizen support. Support the Standard Work pilot projects and Large-Scale Kaizen events as required through support such as data analysis, testing, coordinating with pizza teams and ensuring EU standard solutions are shared and implemented
Support real-time problem solving by way of need-based FC support and trouble ticket queue maintenance

159

Process Manager Inbound Resume Examples & Samples

Development of global relationships to ensure world-wide alignment on process best practice and utilization of lessons learnt
AFT Team Project Support. Lead the scoping, assist with design and lead the implementation of technology projects in pilot FCs
Benchmarking and Process Auditing. Audit internal work on process standards, leading to action planning and execution of improvement activity
Knowledge of at least one other EU language (French, German, Italian or Spanish advantageous)
Knowledge of Oracle SQL, MYSQL or related query tools
Project Management certification

160

Lean Process Manager Operations Resume Examples & Samples

Proactively maintain awareness of emerging best practices in Software development and delivery
Collaborate with software & hardware development teams to ensure impediments to throughput are systematically eliminated
Work with Development Feature Teams and Product Management on all phases of the product development lifecycle
Coach feature teams on the tailoring and implementation of industry best practices in Lean Software development
Practical experience with software development practices
Practical experience working with Lean concepts and iterative software development life cycles
Experience working JDM project management software
English: Advanced

161

Process Manager Resume Examples & Samples

The incumbent should be a qualified Chartered Accountant or CPA with at least 2 years of post qualification experience
Additionally, potential candidates should have Proven ability to drive continuous improvements
Demonstrated strong result leadership . Strong accounting, excel skills with a strong control mindset
The ability to think innovatively for process improvements and to pursue ideas while influencing others
Demonstrated problem solving and strategic planning skills. Knowledge of Consolidation system coupled with BHC Reporting will be preferred. Knowledge of AXP System & Process is a plus

162

Process Manager / Senior Process Manager Resume Examples & Samples

Graduate mandatory, Postgraduate (CA/CS/ICWA/MBA- Finance/ CA Intern preferred)
Analytical skills 6. Audit background will be preferred
Excellent verbal and written communication skills 8. Proficiency in MS Access and / or Project would be an advantage
Demonstrated ability towards troubleshooting and query resolution
Must be detail oriented Working knowledge of Amex systems will be preferred – Oracle , Milli , Axiom , IVU etc

163

Process Manager Resume Examples & Samples

Process expertise in end to end campaign execution
Ownership of completion of all marketing campaign setup tasks or components
Execute all change requests applicable to the campaign across all components
Follow-up and communicate across GMO partners and Marketing on various aspects of Campaign Set-up
Perform quality review of all the components, including new offer setup to ensure accurate execution
Track, report, analyse, discuss and follow-up on campaign requests, status, issues, trends etc
Adherence to compliance and regulatory requirement while setting up campaigns
Ability to prioritize tasks and complete assignments in a timely manner
Ability to coach Team members, identify and correct opportunities areas to drive improvement
2-3 years of experience in Marketing Campaign management domain
Knowledge and experience in marketing campaign execution or implementation in digital/online channels, project / campaign management and an interest in technology/systems
Advanced Excel skills and MS Word skills
Familiarity with VBA programming is desired
Superior process and project management skills with excellent attention to detail
Demonstrated skill in building and leveraging relationships; a team player
Proactive, personable and high energy
Self-motivated and able to act with a high level of independence
Personal commitment to quality
Payments or financial services industry experience is a plus

164

Process Manager Resume Examples & Samples

Manages, participates and implements HR transitions and process stabilization
Considers strategic needs and plans accordingly, identifies HR transition opportunities and supports the HR transition process
Ensures successful transition by assisting and supporting the HR transition process from KONE Units
Responsible for implementing KONE processes to ensure SSC is aligned with KONE processes (HR, strategy cascading and KONE WAY)
Assures quality and risk management activities
Makes significant contribution to the process improvements and works on constant building of relevant knowledge
Participates in project work and special tasks
Actively pursues relationships with clients through verbal and written interactions
Assures professionals communication with stakeholders /clients, ensure professional service provision and builds- up strong professional network with other locations
Manages the continuous quality and efficiency of the required service to customers
Responsible for evaluating, developing and recommending process improvements to increase efficiency and to enhance internal and external customer service and customer satisfaction
Creates measurements to tracks and reports service performance levels against SLA target and reacts on findings
Conducts monthly service improvement reviews and takes actions based on findings
Actively searches from KONE units the guidelines/rules/regulations that shall be followed in SSC
Participates actively in the applicable process network to share expertise and improve and harmonize KONE Way processes
Builds and manages an efficient and effective team culture and structure

165

Process Manager Resume Examples & Samples

Comprehensive knowledge of Microsoft Office Suite and Visio
Excellent communication and organizational skills (written and verbal)
Effective Facilitation Skills
3 to 5 years of process experience
Demonstrated ability to make independent judgments
Process writing and mapping experience
Experience leading large teams/programs
Program and/or Project Management experience
Systems knowledge (e.g. CRM, CGX, CAS, MTV, Argus)

166

AWS APN Partner Opportunity Process Manager Resume Examples & Samples

Review and validate partner opportunity submissions
Provide AWS management with analytics and metrics-based reporting
Support training of AWS sales and APN partners on opportunity registration
Document and communicate partner opportunity registration process
Build strong partnerships across internal and external stakeholders to drive roadmap and program evolution
Mailbox support for questions related to partner opportunities
Resolve conflict related to opportunity management
5+ year experience in channel programs or channel operations
Ability to interact with internal and external stakeholders
Strong organizational skills and attention-to-detail with the ability to multi-task and prioritize in a fast paced, dynamic work environment
Proven track record for bias for action, execution and delivering results
Affinity for complex and creative problem solving and the desire to create and build new processes

167

Process Manager Resume Examples & Samples

Qualifications: The incumbent should either be a Chartered Accountant with minimum 3 years relevant post qualification experience or a B.Com (or equivalent) with minimum 6 years of relevant experience
Well-developed analytical skills, ability to understand the linkages to processes
Demonstrated accounting expertise
Ability to think innovatively and to pursue ideas with conviction
Excellent team player with strong inter-personal skills and communication skills – both written and spoken. The incumbent should have an eye for detail
A self-starter with ability to operate under ambiguous circumstances
Knowledge of auditing techniques. Audit/articleship experience will be a plus
Knowledge of policies, processes and product will be preferred
Must be proficient in using standard MS office products particularly Exel & Powerpoint
Must have good communication and interpersonal skills and be able to interact with senior leadership with Finance ,multiple employee levels /business partners/customers etc
Demonstrate leadership skills needed to create, develop, train, motivate and communicate with diverse work force
Must have strong, proven people management skills. Handling Cross functional, cross cultural teams. v Other Skills desired:-
Ability to interact with senior leadership, Finance and multiple Employee levels / Business Partners / Customers etc
Must possess problem solving, planning and analytical skills to facilitate and focus on continuous improvement and innovation
Must have collaborating influencing skills and should be able to drive results. v Additional Information (Appears on Internal Postings Only)

168

Internal Controls & Process Manager Resume Examples & Samples

Accounting qualification (ACA/ACCA\CIMA) helpful but not compulsory. Finance background essential
Experience and knowledge of the external control environment
Financial Control experience and FMCG commercial knowledge/experience advantageous
Strong interpersonal communication and influencing skills
Excellent attention to detail and accuracy
Ability to identify and implement process improvements
Proactive, self motivated and ability to manage conflicting priorities
Highly computer literate and ability to quickly learn and master new systems and processes, particularly SAP (JDE for historical data), Excel & Unison/BISON
Ability to present financial data to non-finance individuals
Good problem solving abilities
Thorough knowledge of budgeting, forecasting and actual reporting processes
Confident & credible in front of senior management
Instinctively able to challenge status quo with healthy balance of assertiveness and tact
Track record of ability to build good working relationships internally and externally
High intellectual capacity that can deal with strategic issues, process and operational challenges interchangeably
High level of resilience under pressure
Ability to adapt plans and ways of working and to confidently articulate alternative plans and strategies
To manage the complete internal controls process
Responsible for ensuring whole CERPS internal control framework is operating, tested and documented
To provide regular reports on testing, highlighting risks, weaknesses in control, review, suggest and implement process improvements
Scope covers GB and Ireland detailed operations but also needs to support Nordics and Benelux at a higher level
Scope to include the implementation and roll out of an effective L2 (self-assessment) monitoring program (TBC). Elements of the L2 monitoring program include

169

Project & Process Manager Resume Examples & Samples

Provides business insight, leadership and direction to cross functional teams and IT to ensure the successful prioritization, design and execution of key, strategic projects
Develops business requirements for new projects, capabilities and redesigned processes to ensure the customer and business needs are met, interacting directly with customers as required
Provides project management oversight to ensure projects are delivered with agreed upon functionality and are within approved timeline and budget
Gains stakeholder approvals and provides updates and escalations as necessary to keep projects on track
Develops and implements customer, sales and care communications to ensure changes are understood and implemented as planned
Coordinates comprehensive system testing to ensure technology changes are implemented as designed and that changes did not negatively impact any other system functionality
Manages people, processes, budgets, performance management, compliance activities, and associate development as required by the job
Understands and demonstrates Essendant Core Values
Thought leadership to drive business decisions balancing revenue generation, profitability and risk management
Influential leadership and teamwork skills to drive effective cross functional decision making
Moderate to advanced knowledge of PowerPoint, Excel, Project and Word and Outlook skills
Moderate to advanced SharePoint skills to store and manage all key project related documentation
Minimum of 10 years of extensive experience in the office products industry or proven large scale project management experience

170

Process Manager Resume Examples & Samples

Seamlessly manage project details, ensuring safe, timely and high-quality solutions
Provide technical support for plant initiated process improvement and cost reduction efforts
Assist the plant in the development of process improvement plans
Apply standard GAF systems to ensure that project documentation exists to facilitate future application of technology and initiatives
Assist plant personnel with the design and management of plant trials
Ensure that trials are planned, accurately conducted, and reported while maintaining safety
Develop and submit detailed analysis, justifications, project reports and presentations to leaders at multiple levels within the organization
Perform research required to improve and develop processes
Partner with plant personnel to optimize current processes
Coach and train employees in techniques used to identify sources of process variation
Lead project reviews including the application of management tools such as Kepner-Tregoe
Drive the development and share best practices supporting manufacturing
Lead best practice technical review meetings
Promote a culture of continuous improvement using process improvement tools (SPC, Process Building Blocks, Fishbone Diagrams, KT, MVT, data analysis, etc.)
Facilitate cross functional understanding of process management necessities
Provide training in the use of process improvement tools
Evaluate new technologies and equipment making recommendations addressing potential use or further development
As requested provide technical guidance to support 3rd party supplier audits, roof inspections, and claims evaluations
Provide technical support to the plants as change notices (RCN’s / TDN’s) and trial requests (PTR’s) are generated
Provide on-site plant trial support as project and plant needs require
Provide process support to the plants when technical assistance is needed

171

Process Manager Resume Examples & Samples

Lead Business support team with focus to deliver superior service to IRIS and Infogix end users
Incumbent should have working experience on Infogix reconciliation platform; like data ingestion configurations, matching rules configurations
Leading SQP projects execution within budget and time partnering with Technologies, Business groups and 3rd party vendors
This position will partner to enhance the governance and system controls around the existing system along with standardization and effective utilization of the reconciliation tool capabilities to benefit upstream processes
Improvement of end user customer experience
This position will support and drive transformational initiatives via planning and execution of front end process redesign, improvement and value creation opportunities by applying project management discipline
Efficiency and improve experience
This position will also be responsible for developing and implementing growth strategies and providing thought leadership
The position manages a diverse team of reconciliation tool related subject matter experts and is required to create, develop, train, motivate and communicate with diverse work force
Works closely with cross-functional teams to engage resources and monitor the delivery plan
Assists in the investment decision-making process by ensuring provision of technology budgets and advice on prioritization and scheduling
The incumbent should either be a Chartered Accountant or MBA with 3 years of relevant post qualification experience or B.Com (or equivalent) with minimum 5 years of relevant experience
Demonstrated leadership skills needed to create, develop, train, motivate and communicate with a diversified work force and promote diversity in all respects
Must have strong skill of accounting, finance and finance system controls. IRIS system knowledge is an advantage
Must be proficient in using standard MS office products especially in PowerPoint, Excel
Must have the ability to influence outcomes and build strong relationships
Must have strong analytical skills, maturity, good judgment, positive / independent / structured approach
Must have strong, proven people management skills handling cross functional, cross cultural teams, project management and co-ordination abilities including change management
Should be able to operate in a Global environment
Must have good communication and interpersonal skills and be able to interact with senior leadership and business partners/customers, etc
Must possess problem solving, planning and analytical skills to facilitate and focus on continuous improvement, innovation and should have successfully worked on quality projects. Preference will be given to Green Belt Certified candidates
Prior experience of system implementation and support will be an added advantage
Must be a self-starter with ability to drive change and deliver results on multiple time sensitive projects
High degree of flexibility and creativity required to adapt to a constantly changing environment
Proven ability to build and sustain relationships with external vendors/ consultants
Proven project and change management skills Additional information

172

Reengineering Process Manager Resume Examples & Samples

Works with minimal guidance from manager to deliver on medium to high complexity projects
Quickly develops a detailed understanding of the data, processes and systems utilized by the business area
Consolidates input from business and stakeholders
Works with team members to negotiate project timeline and scope to make best use of resources
Overcomes challenges to move projects forward
Efficiently manages multiple projects with competing deadlines
Demonstrates effective analysis and excellent verbal and written communication skills
Compilation and mining of data to inform business process flow decisions
Documents complex business processes
Demonstrates outstanding written and verbal communication skills
Delivers well-organized, informative presentations and requirements documents
Excellent team player, demonstrating strong interpersonal and collaborative skills
Bachelors Degree or equivalent experience
6+ years experience in program management or product development
Experience with complex process improvement and re-engineering initiatives
Ability to lead a cross-functional team with differing backgrounds
Demonstrated ability to build strategic partnerships across organizations
Exceptional time management, prioritization, organizational skills as well as attention to detail, analytical and problem solving skills
Travel expected 20%. Utilize collaborative tools to reduce travel

173

Problem Process Manager Resume Examples & Samples

ITIL V3 Foundations and Release Control and RCV Certifications preferred
Relevant network, system administration, and desktop experience working in information technology and IT services delivery in a DoD environment
Ability to communicate and work effectively with a variety of government and contractor individuals at all levels
Ability to quickly learn a broad array of technologies and apply knowledge to real-world problems
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience and an ability to assist with business case development and analysis on complex IT systems
Knowledgeable in the use of Microsoft Office products
Strong customer interaction skills
Strong written and verbal skills

174

Process Manager Resume Examples & Samples

Identifying, highlighting and providing suggestions to mitigate risks during project lifecycles
Ensuring 100 per cent compliance with GOI risk and control criteria related to information security, data privacy and access control
Ensuring adherence to group policy at RBS and that there are no operational/ reputational losses
Ensuring that all internal/external audit requirements are satisfactorily met along with CEC (Control environment certification) scores
Good knowledge of Banking, Back-end Operations, Customer Service, MS Office, Back Office, and other relevant system
Process and business leadership skills to build and motivate teams
Superior project management and multitasking skills

175

EOL Process Manager Resume Examples & Samples

Actively support, participate and embrace an empowered team culture including significant interaction with manufacturing, quality and engineering groups
Assists with planning and implementing plant improvements and expansions
Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians
Ensures that maintenance technicians are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe timely, and cost-effective manner
Monitoring product standards and implementing quality-control programmes
Coordinate, set up and implement standard operating procedure for all production operation
Making sure that products are produced on time and are of good quality
Accountable for OEE, Yield, Quality KPI

176

Process Manager Resume Examples & Samples

Direct Reports Less than 5 Manager / Specialist Level
Excellent working knowledge of Patient Financial Services operations with specific focus on applicable discipline
Strong collaboration and persuasion skills to coordinate work efforts across multiple departments
Ability to work and coordinate workforces across multiple geographic locations
Proven ability to execute on operational initiatives to drive results
Strong presentation and communication skills, with the ability to communicate to a wide range of audiences from senior executives to front-line employees
Knowledge of AR management technology tools being utilized to deliver on key performance metrics and improve cost/EBIT (claims clearinghouses, advanced AR management workflow tools, advanced call center technology, disputed claims management)
Ability to analyze data among multiple reports to determine areas for opportunity
Advanced knowledge of process metrics (cycle times, attrition rates, etc.) and how they can be used in the healthcare revenue cycle environment
Extensive knowledge of revenue cycle metrics and drivers, particularly in billing and collections (AR days, cash goals, aging, compliance metrics)
Knowledge of healthcare regulatory rules and how they apply to revenue cycle operations and outsourcing service providers
Microsoft Excel, Access, Visio, etc…
4 year college degree in Healthcare Administration, Business or related area or equivalent experience
2 – 6 years experience in Healthcare Administration or Business Office
Lean, Six Sigma or other process improvement certification is a plus
Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
Hospital Work Environment

177

Itsm Process Manager Resume Examples & Samples

Enables technology and business areas in the area of configuration identification, control, recording, reporting, auditing and verifying of configuration items, including versions, baselines, constituent components, their attributes and relationships
Enables the ability to account for, manage and protect the integrity of service assets and configuration items through the service lifecycle by ensuring that only authorized components are used and only authorized changes are made
Protects the integrity of service assets and configuration items through the service lifecycle
Ensures the integrity of the configurations required to control the services and IT Infrastructure
Reviews of complex changes in company processes, standards, and technology to ensure the effectiveness of Configuration Management
Conducts moderately complex analysis necessary to ensure interfaces between Configuration Management and other Service Management processes (such as Change management, Release Management, Incident Management and Problem Management)
Maintains awareness of current architectures, reference, and data models to understand and evaluate potential updates to configuration management database
Develops analytic and visual presentation strategies to ensure configuration and availability data is conveyed in meaningful and interpretive formats for all audience levels
Plans, design and implementation of Configuration Management process with integration through working committee sessions and stakeholder engagements
Establishes configuration reporting for appropriate audiences (for example, to the stakeholders and consumers so they understand the areas to focus on for improved areas to ensure they are aware of opportunities to their parts of the organization, and to individuals to understand their accountability for up to date information)
Responsible for the development and execution of the ITSM Process and integration across processes
Responsible for the effectiveness of the process
Drives the day to day activities to ensure the accuracy governance and maintenance of the ITSM Process
Leads the appropriate ITSM Process boards and committees
Leads the process Continual Service Improvement efforts
Leads the design, implementation, updates and/or coordination for a single ITSM Process policies, roles and responsibilities, and compliance
Ensuring the efforts and the performance, maturity, and compliance of the ITSM Process within Allstate
Leads the development and delivery of Area Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs
Leads the communication, marketing, and training for a single ITSM Processes with integration to another process
Leads the escalation / communication of risks and issues as appropriate
Leads industry and internal benchmarking to ensure fit for purpose and best in class process delivery / execution
Leads design, implementation s and/or coordination the ITSM Process services
Leads and support analysis of ITSM Process execution, efficiency, effectiveness, and process management activities as required by the Process Owners and other organizations
ITIL v3 Foundations Certification
2 ITIL Intermediate or Expert Capability Certificate (appropriate processes)
Cobit Framework Foundations or proven experience
Deep Knowledge with the related ITSM Processes and Polices
5+ years related experience

178

PC&L Process Manager NER Resume Examples & Samples

Optimize the supply chain within the Division ISPG NER
Support the Plant PC&L on program launches
Job Experience as PC&L Manager in an automotive plant
Knowledge about Faurecia FES / PMS and standards within PC&L
Knowledge about FCS system & MS-Office
Ability of analytic & process analyze
Skills in synthesis and set up priorities
Ability to work in a Matrix-Organization
English is mandatory
Ready to travel, approx. 60% to 80% of the time
Position based in Slovakia

179

Operational Process Manager Resume Examples & Samples

Tasks Incidents
Tracking & tracing related activities
Examining trends in incidents in jeopardy of missing service agreements
Monitor and analyze Incident KPI figures
Periodically review the quality of Incident registration during the lifecycle
Propose appropriate improvement actions
Act as focal point for Incident assignees regarding questions related to the Incident handling procedures
You ensure processes are implemented and followed in compliance with approved Integrated Service Management process design within organizational domain of responsibility
You liaise with process management responsible within supplier’s organization on E2E process implementation
You initiate process improvement actions and addresses process performance issues
You measure and analyzes the performance of the process (KPI/ PPI) and report appropriately
You examine trends in process performance in jeopardy of missing service agreements
You assess the adherence (by IT Suppliers) to agree process executions, including review of quality of case registration during the lifecycle
You control and improve the process based on the analysis, and looks for opportunities to improve its effectiveness, efficiency and variance by influencing behavior and driving the change
You support in executing the process improvement plans and implement process improvements
You are member of the Process Improvement Board and possibly chairs the Operational Process Board (e.g. CAB, Problem Board)
You exam trends in incidents in jeopardy of missing service agreements
You monitor and analyze Incident KPI figures
You periodically review the quality of Incident registration during the lifecycle
You propose appropriate improvement actions
You act as focal point for Incident assignees regarding questions related to the Incident handling procedures
You empower to consult with third parties and if necessary to create problem / incident tickets to address problems and gaps
You formulate improvement suggestions on operational procedures, training material, reporting, knowledge articles, work instructions and technology
You address identified training needs for staff involved in Incident handling
You support provisioning of training and coaching
You support operational effectiveness and efficiency of the Incident Management process for all support teams
Bachelor Degree (BA/BA++) / Master Degree
ITIL foundation certification
ITIL Practitioner certificate for relevant service management process
Good understanding of Process Management Tools
Strong communicator (excellent communication skills), can engage with all levels in the organization (also cross functional – business – IT)
Excellent interpersonal and customer and business relations skills to leverage and orchestrate diverse stakeholders with adequate sense of urgency, share insights with colleagues
Excellent negotiation skills and confident in dealing with conflicting interests of the various stakeholders that often clash during work
Excellent communication influence skills
Knowledgeable in cross functional domains (Infrastructure, SAP, WCM, SharePoint, CRM, internet, middleware, .Net, java, …)
Able to collaborate across multiple stakeholders, departments and countries
Minimum of 3 years of experience working in large ICT environments, with a global spread
Minimum of 3 years of experience with ITIL oriented processes and structured deployment of new functionalities
Minimum of 3 years of experience with a structured approach to transitioning individuals, teams and organizations from a current state to a desired future state,
Broad experience in managing and coordinating solutions across multiple suppliers under a huge time pressure

180

Amno Customer Quality & Process Manager Resume Examples & Samples

Monitor Customer Satisfaction and coordinate actions for continuous improvement
Subject matter expert for Salesforce Quality functions
Coordinate flawless startup and zero hour processes and reports
Maintain and oversee the corrective action program to address customer complaints and field failures
Monitor AMNO Warranty cost of quality and CRISP campaigns
Document Control Coordinator for AMNO quality documents and records
AMNO Quality Management Systems Coordinator
Plan and implement quality training to improve the quality awareness and quality skills of the quality team
Subject matter expert for SAP Quality Module
Act as liaison between Product Support and Engineering and Operations/Quality for Quality issues
A minimum of 10 years of experience in Quality Assurance
A minimum of 5 years of experience in Customer Relationship Management
A four year bachelor’s degree (BS in a technical discipline or equivalent is desired)
Knowledge of statistics, problem solving techniques and general quality methods
Thorough knowledge of ERP systems (knowledge of SAP business systems desired)
Thorough knowledge of recognized quality management systems such as ISO 9001
Excellent interpersonal and facilitation skills

181

Process Manager Resume Examples & Samples

Serve as the subject matter expert and main point of contact for the design of the end-to-end commercial lending processes
Manage the Change Management process that will govern any material changes to CreditPath once it is fully implemented in production
Once fully implemented, advocate for and lead continuous improvement initiatives using proven methodologies, e.g. Lean
Communicate change requests to Systems Administrators or Configuration Analysts, manage the execution of the change requests, and communicate changes with stakeholders
Facilitate the development of and monitoring of key performance indicators to measure success and inform decisions that may need to be made to improve operations (e.g. processes, systems) to meet the goals of the bank
Manage the maintenance and updates to documentation (e.g. process maps) supporting the end-to-end commercial lending processes, i.e. originate, structure, fulfill, portfolio management
Manage the solicitation, analysis, and documentation of business requirements, systems requirements, and use cases
Develop proposals and case studies such as cost/benefit analyses and present to senior management
Develop a vision for how process and systems changes may be implemented to improve operational performance
Liaise with stakeholders across the company, including but not limited to Lines of Business, Credit, Services, Compliance, Audit, and SRG
Collaborate with Control Owners to satisfy the control objectives related to the end-to-end commercial lending processes
Collaborate with Technology to monitor the performance of CreditPath
Serve as the primary point of contact with D+H
Participate in user forums and groups to stay abreast of new CreditPath functionality and the application of best practices
Advise on the development and maintenance of training materials (e.g. curriculum, content, job aids) and provide input and support the facilitation of training
Self motivated, requiring minimal oversight and direction
Works effectively in a team environment with both business and technology personnel
Strong analytical and business process mapping skills
Working knowledge of project management methodologies
Demonstrated knowledge of process improvement methodologies, e.g. Lean
Adept at working on multiple projects concurrently
Proficient with Microsoft Office applications, including Visio, PowerPoint, and Project
Bachelor of science/arts (BA/BS)
10+ years of relevant experience
Corporate-level project experience
Experience with commercial lending
Process improvement certification is a plus
Project management or business analyst certification is a plus

182

Global Process Manager, UK Resume Examples & Samples

Design and establish a global community focused on advocating a common approach for global process development and improvement
Establish a common framework to assess and improve the delivery of services by GS role
Collaborate with local, regional and global groups to ensure program decisions support the GS delivery strategy
Implement a continual service improvement program for the delivery of GS services
Establish a process and appropriate controls to ensure that improvements made to the service delivery processes are successfully implemented and adopted across the GS organization
Facilitate training, knowledge transfers and experience-sharing
Coordinate communications to ensure that key stakeholders and impacted users are well informed and engaged on improvement initiatives directed by the organization
Some Travel will be required
Bachelor degree or equivalent technical / business qualification through experience
ServiceNow platform experience
Several years of global process management experience
Several years of Professional Services experience
Proficient in process management competences
Certified Six Sigma Black Belt highly desirable
Extensive experience driving large scale, complex global change initiatives and programs to a successful implementation
Strong interpersonal and people management skills
Global experience (for cultural awareness)
Ability to work with cross functional remote (virtual) groups

183

Process Manager Resume Examples & Samples

3-5 years of Project Management experience-REQUIRED
Bachelor's degree required; advanced degree preferred. PMP certification a plus
Strong PC skills required including MS Office, specifically Excel, PowerPoint and Visio
Strong organization, execution and prioritization skills
5-7 years of demonstrated experience in an IT or Business project management role
Vendor Management experience preferred
Travel industry experience a plus
Customer servicing experience within a call center a plus
Superior written and verbal communication skills required with ability to influence at senior levels of internal and external organizations
Strong problem solving ability
Must have the ability to be proactive with a strong bias for action, be naturally inquisitive, and have bias for continuous improvement of practices and processes
Proven ability to manage multiple tasks and address issues in a timely manner ensuring least impact on project timelines and overall risk
Proven initiative and creativity; yet organized, structured work style
Demonstrable enthusiasm, to manage and motivate project and vendor teams
Strong inter-personal skills so that he/she inspires/motivates the project team and instills confidence and trust within the business, operations and technology teams

184

Process Manager for IT Service Request Management & Incident Management Resume Examples & Samples

Leadership - Leads by example. Demonstrates personal accountability, and team accountably. Demonstrates employee engagement and employee recognition. Encourages others to achieve, establishes challenging performance standards, creates enthusiasm, a feeling of investment, and desire to excel
Talent Management - Selection, placement, development, promotion and retention of talent to ensure Cummins success now and in the future. Further, has developed a succession plan, and working to improve bench strength within out talent pipeline. In particular, impacted executive directors need to be improving bench strength with year 1 Cummins digital core skills
Coach and Develop - Accurate assesses strengths and development needs of employees, gives timely specific feedback and helpful coaching; provides challenging assignments and opportunities for development
Risk Management - The identification, assessment, and prioritization of risks followed by coordinated response to minimize, monitor, and control the probability and/or impact of unfortunate future events
Organizational Awareness - Understands and works in line with the organization’s mission, operations, structure, and goals; understands informal structures and processes of the organization; understands organization-level implications of his or her day-to-day decisions
Relationship Management - Creates relationships with new acquaintances quickly and confidently; works to build trust and partner with stakeholders; successfully manages both internal and external relationships (e.g., vendor relationships); is comfortable in a challenger role that, at times, requires building constructive tension in interactions
Influence - Applies different approaches to convince others to change their opinion or plan, and wins support from others for ideas; is able to build support with peers without direct lines of reporting across a matrix organization
Process Manager for IT Service Catalog. Lead weekly Change Request Board meetings
Coordinate additional meetings between key contacts and support team for any new or modified service requests, for the purpose of clarifying requirements or remediation of issues found during User Acceptance Testing
Complete monthly reporting showing the source for the various service requests and work with Service Owners to document a future roadmap
Process Manager for IT Service Request Management and Incident Management Processes
Responsible for driving the efficiency and effectiveness of the processes. Identify areas for process improvement. Support all parties in managing and improving the process, in particular the Process Owner
Analyze Key Performance Indicators (KPIs), recommending or implementing appropriate resolution where required. Provide input to ongoing Continuous Service Improvement. Analyze trends in service delivery to ensure end user customer satisfaction and adherence to policy. Respond to process or tool related questions from end users or members of IT
Understand tool related functional requirements and participate in validation against requirements for any system upgrades
Work closely with IT Service Desk and Global Account Management (GAM). Attend weekly meetings, identify improvements, assist with escalations
Six Sigma Green Belt preferred. Familiarity with using Remedy Service Request, Work Order and Incident experience required
ITIL Operations Certifications highly recommended

185

Process Manager With Configuration Management Experience Resume Examples & Samples

Updating and optimizing the Configuration Management and the Asset Management processes
Ensuring that the processes and the tools (e.g. CMDB) are closely linked together
Establishing awareness on data quality throughout the organization
Training of the organization in the Configuration Management and Asset Management processes and the relation to the tool
Process maintenance and optimization

186

Process Manager Resume Examples & Samples

Ensure the timeliness, quality and effectiveness of all processes performed within a given area of responsibility
Review opportunities for continuous improvement of distribution center processes
Identify key variables that influence the workflow process and develops and implements changes, enhancing workflow optimization
Effectively manage associates, by creating and sharing a common vision and direction, and an understanding of the organization’s strategy
Motivate associates to ensure that predetermined safety, quality, speed, and cost standards are achieved and exceeded
Deliver results in support of the company’s strategy and expectations
Ensure compliance with OSHA, EPA and any other relevant regulations
Ensure safety and good housekeeping practices
Prepare and submit daily and weekly reports
Make decisions regarding daily manpower requirements based on volume
Ensure uniform execution of policies and procedures
Maintain good associate relations and adherence to policies and procedures, working with HR in the administration of company performance management processes as required
Assure that machinery, equipment and facilities are properly maintained for efficient production
Maintain daily contact with DC Manager regarding issues or concerns
Prepare, deliver, and administer performance appraisals for associates
Assist and provide assistance to other DC Operations departments to facilitate achievement of DC Operations goals
Establish performance goals for associates and department to support achievement of DC Operations goals. Develop team communication to provide department performance updates
Supervise the activities of Process Lead(s) and Distribution Center Associates to include performance evaluation, coaching, and developing
Knowledge of Distribution Center Processes, Practices and tools
Basic Computer skills to include MS Word, Excel and Outlook
5+ years supervision in a high volume, multi-shift, order fulfillment distribution center
Demonstrated ability to develop and maintain positive associate relations including the handling of associates under high-stress situations
Able to multi-task with extreme attention to detail
Punctual, accountable, reliable and professional
Able to work independently and manage time effectively
Excellent interpersonal and communication skills both written and oral with the ability to communicate across vertical and horizontal lines
Good organization and follow-up skills
Be comfortable working with a multicultural staff
A team player
Demonstrated analytical, problem-solving, and decision-making skills with the ability to drive results

187

Process Manager, Usny CMS Resume Examples & Samples

Serve as a dedicated resource working directly with leaders and staff to support process improvement
Experience or understanding of LEAN techniques
Develop and share best practices among fellow Process Managers
Partner with Finance to develop and track project metrics
1 Team Management
2 Influencing Skills
Experience of working with and influencing key stakeholders
3 Strategic Thinking

188

Process Manager Resume Examples & Samples

Candidate should be a Chartered Accountant and have thorough understanding of accounting and tax (Direct and Indirect) compliance principles
Candidate should have a minimum of 5 years hands on experience in assuring tax compliance for a large organization
Candidate should have relevant experience in TDS/Service tax in a Tax firm or a consulting firm and expert accounting knowledge of accounting principles
Candidate should possess strong communication skills
Candidate should have project management experience
Candidate having background of upcoming GST requirements and Indian tax legislation will have an added advantage
Knowledge of Oracle system will be an added advantage
Quick learner and self-starter and strong willingness to learn and embrace new things
Thought leadership and ability to influence business partners is a must
He/she should be proficient in MS Excel, MS word and PowerPoint
Knowledge of procure to pay process will be an added advantage

189

Process Manager On-board Telematics Resume Examples & Samples

Lead our agile improvement projects
Establish long and short term plans for global OBT process improvements
Lead and coordinate process improvement activities across the OBT sites (Gothenburg, Greensboro and Bangalore)
Maintain and evolve the OBT process framework
Secure flow in our continuous process improvements
In cooperation with the Global Order Office prepare the yearly budget for OBT global process improvements
Tracking of results and achievements against the plans on a global level
Conducting process reviews and audits to assure process quality and process adherence globally
Planning and ensuring that needed orientation and training in processes are carried out
Co-ordinate and synchronize with other departments
Coaching and leading people who are active in, or key to, process improvements
Manage OBT internal process network
Represent OBT in external process networks and forums
Master of Science in SW Engineering, Electronics Engineering or equivalent
High proven competence in agile processes such as SCRUM/KANBAN/SAFe
Minimum 3-5 year experience from process/change management
Industry standard process improvement models and methodologies that are commonly used within SW development (CMMI, ISO, SPICE)
Experience of supplier management processes and tools
Lead and communicate change
Have an open multi-brand and multi-cultural mindset
Be a network builder and have good communication skills
Goal oriented and able to take own initiatives and drive actions on your own leadership and empowerment
Management courage and integrity

190

Process Manager Resume Examples & Samples

Define the objectives, requirements, and assumptions necessary to structure the GS1 process within the business unit
Create, implement, and maintain procedures across the business unit to ensure compliance to GS1 regulations
Educate and train others on processes across the business unit, as necessary
Serve as Change Analyst and/or Data Steward for integrated data within the PLM, ERP and UDI database systems - Agile, SAP, Lansa
Ensure data and documentation is maintained and aligned across PLM, ERP and UDI database systems - Agile, SAP, Lansa
Create or revise product labeling contained within specific software systems (LabelView, Bartender, etc.) as required
Plan, schedule, and control activities to fulfill identified objectives applying technical and managerial skills to satisfy project requirements on time, including dotted line reports
Lead (coordinate, facilitate, and motivate) the efforts of the individual, team, customer, and other resources associated with GS1 project activity
Provide project updates on aligned goals and deliverables to key stakeholders, as necessary
Ensure business risks have appropriate mitigation and contingency plans
Minimum 2-4 years project management experience, with proven track record
Strong data analysis and MS office skills,especially excel
Medical device and/or FDA regulated industry work experience
Familiarity with medical device or pharmaceutical regulatory processes
Knowledge of GS1 regulations and application
Basic supply chain and manufacturing knowledge
Cross platform database experience, including interfaces between databases
Exceptional interpersonal and leadership skills. Capability to utilize these skills with a broad spectrum of audiences, ranging from laborers to senior level executives
Technical aptitude and displayed ability to grasp a general knowledge of multiple disciplines and technologies
Strong competencies in planning, project management, leadership, and organization
Ability to produce and present clear, concise, and professionally written communications and presentations
Possess long term strategic planning skills and be able to integrate processes cross-functionally
Strong analytical capabilities and business acumen
Ability to grasp strategic concepts and strategy development skills
Ability to lead and facilitate multiple activities and resources
Demonstrated work ethic, integrity, and professional conduct

191

Process Manager Resume Examples & Samples

Manage all day-to-day Dangerous Cargo operation activities in Mumbai, in accordance with the targets specified in Service Level Agreements
Ensure a reliable and error-free performance for all Dangerous Cargo tasks
Identify and implement business process improvements
Manage to plan and organize day-to-day tasks across the functions in GSC OPS with the usage of workflow tools. Develop long-term plans for staff planning and organization. Coordinate and arrange inducement and regular staff training across
This can be related to global systems as well as global tools and covers development, enhancement, maintenance and coordination
Dangerous Cargo tasks cover Dangerous Cargo Booking, Approvals & Indexing of Dangerous Cargo documents in accordance of the IMDG code and CFR49 rules and regulations
Responsible for execution of day to day activities and ensuring productivity and performance targets for Dangerous Cargo are met to ensure reliable and error-free Service delivery
Ensure internal processes are being continuously analyzed to identify possibilities for improvement and ensure full optimization of resources and implementation of same
Continuously review the process with Global Coordinator. Identify and propose changes that will support standardization and improve quality, timeliness and productivity
Be a role model, coach and lead the Dangerous Cargo team leaders and members in living and delivering the Maersk Line Vision , the Objectives and demonstrate the Cultural Amplifiers of Maersk Line
Ensure the staff in Dangerous Cargo team is well trained at any time including industry knowledge, initial training and process training
Ensure the staff has the optimal composition considering the character of tasks and the need for developing future leaders
Support and cooperate the implementation of global and local contingency plans in Liner OPS. Ensure that staff is trained and regularly participates in BCP tests
Ensure need for staff is discussed with Global Coordinator and Site Process Lead,Ops for timely placing hiring request with HR
Ensure high quality leaders at all levels are coached, motivated and developed according to policies and guidelines
Lead ‘ad hoc’ projects as assigned
Share best practices with other OPS GSC’s and Clusters
Recommend appointments and dismissals of own direct reports to the Site Process Lead
Create long-term training plans for new staff and existing staff across processes
Ensure training plans are executed and followed. Ensure training content stays up to date at all times
Continuously stay in contact with business process responsible within GSC site to stay on top of process changes and adjust training requirements

192

ATM Process Manager Resume Examples & Samples

Maintain safe and secure environment with the goal of ensuring that all ATM Logistics employees work and return home safely
Leverage systems, equipment and process redesign to drive continuous improvement in cost, quality and efficiency
Establish and maintain accountability on the front line of the market; schedule and develop staff; maintain positive Employee Relations and work environment, while creating a cooperative team atmosphere of employee engagement
Maintain the highest level of integrity, dignity and standards both on an internal and external basis; maintain high ethical standards and protect the Brink’s reputation by delivering high quality, reliable programs and services which meet customer expectations
Minimum of 1 year supervisory experience
Satisfy all applicable Department of Transportation requirements
Minimum of 21 years of age
A valid firearms permit or ability to pass applicable firearms licensing requirements
Knowledge of route analysis and logistics
Knowledge of lean/process improvement methodologies
Strong consultative, analytical and problem solving skills
Excellent interpersonal/communication and presentation skills

193

Finance Process Manager Resume Examples & Samples

With experience of working within a project environment, you must be able to demonstrate you can resolve issues and can demonstrate the importance of governance and ownership with an end to end process solution for our systems
As a graduate and fully qualified accountant, you will have 4+ years on finance system delivery and change management including requirements gathering, gap analysis, solution design, testing and delivery
You must have gained experience of multidimensional/OLAP finance reporting tools, such as Cognos TM1
You will be flexible to the changing demands of the business with the ability to travel within the UK and overseas when required
An analytical problem-solver and strong communicator, you will be self motivated, diplomatic and approachable, with the ability to work as a conduit between finance and IT

194

Global Airfreight Performance & Process Manager Resume Examples & Samples

Carrier EDI and Interfaces
Degree in International Forwarding or Logistics, eventually apprenticeship in a forwarding company and working experience airfreight or freight forwarding
Excellent interpersonal, communication and organization skills
Demonstrated analytical, numeric and analysis skills & awareness
Excellent knowledge of MS Office
Good knowledge of KN internal systems (e.g. Business Objects, KN Login) is an advantage
Project and time management skills as well as presentation and moderation skills
Willingness to travel (approx. 10-30% of working time)

195

Process Manager Webchat Resume Examples & Samples

Ensure meeting the SLAs-TATs, average chat length, customer satisfaction, process adherence and maintaining accuracy levels
Adequate staffing/capacity planning-Responsible for analyzing chat inflow, forecasting chat volumes, prep of roster
Ensure customer satisfaction scores are as per the benchmarks, ensure internal quality scores are achieved as per the benchmarks
Build process capability and ensure cross training, conduct team workouts and achieve Workout targets, work effectively with all team leaders to share data for corrective/preventive actions
Conduct training need analysis ( functional and behavioral) and ensure training as per the needs identified
Graduate in any stream
Advanced written communication skills
Typing skills
Shift timings Work Environment 24x7 , primarily night shift with week offs on weekdays

196

Production Process Manager Resume Examples & Samples

Overall responsibility for all Operational Plant Process related activities and be responsible for ensuring optimal performance of all the teams through effective line management
To be responsible for maintaining and improving as necessary the quality of products, volumes and the working environment
Work closely with the maintenance department to maximise up-time of the plant ensuring maximum productivity
Ensure all necessary Environmental Objectives are met
Enforce and maintain the Company Health & Safety Policy and procedures always and treating the health and safety of all employees as a priority
Holiday and absence planning/management
Training & Development, focusing on promoting multi skilling within the teams
Monitor & maintain key performance indicators (KPI’s)
Develop 5S Process and maintain plant to a high standard of housekeeping
In liaison with the H&S Department, management and continuous development of risk assessments within the area
Continuous improvement and on-going maintenance of the production facilities and visual management processes
Accountable for time, cost and volume quality performances
Recruitment and appraisal of staff under his/her control
Organising and motivating competent teams and individuals
Manage spares replenishment to ensure all items available as required from stock

197

Process Manager Resume Examples & Samples

Reporting and analysis experience will be a distinct advantage
Must be proficient in MS Applications such as Word, Excel and Power
Be flexible to operate in different time zones to troubleshoot user queries and issues

198

Manager Functional Process Manager Symphony Disbursement Resume Examples & Samples

Responsible for compliance with applicable Corporate and Divisional Policies and procedures
Acting as the global point of contact along with GPMs for the process area and providing leadership for process area operations
Working in a matrixed environment, works collectively with the regional and global teams for the process area
Contributing to long range business planning by providing needed insights into process area growth projections and/or improvement strategies
Works directly with ERP program team, to help with prioritization of initiatives and sponsor process harmonization/business systems solutions required to support associated strategy Works with Global Process Manager to maintain effective working relationships and acts as a liaison with Abbott business units counterparts and other customers Providing operations process support for outsourced global, program implementations Initiating work requests and service delivery changes within the process area
Monitoring continuous improvement related to the process area/service provider(s) and creating opportunities to bring service innovation to Abbott within the process area
Evaluating and reporting on the performance of new and existing service levels and approving required re-alignment and changes for the process area
Analyzing performance reports provided from the governance office to ensure successful attainment of general, key and critical service levels and important measurements to attain business goals Ensuring adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes
Proposing changes to operations for compliance and tax regulations
Working with global process SME(s) to ensure that all key and emergency contact lists are maintained and current
Overseeing all process-based operational issue escalations and resolution with global outsourced operations. Benchmarking of process performance

199

Process Manager Resume Examples & Samples

3 – 5 years Demonstrated success leading large scale process improvements, including technology solutions
3 – 5 years Demonstrated success leading initiatives that cross multiple departments and locations
3 – 5 years Demonstrated success establishing structured reporting for both operations and project metrics
Strong process focus and systems thinking
Strong understanding of business strategy and demonstrating project value as part of strategy
Ability to communicate with C-suite/executive leadership on outcomes and performance drivers
Strong technology skills and visible interest to build personal business knowledge
Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written)
Willingness to manage and prioritize diverse projects
Master’s Degree of Business Administration or Public Health Administration
Project Management Professional (PMP) Certification
Six Sigma or Lean certification
Knowledge of Humana’s internal policies, procedures and systems

200

EU DG Process Manager Resume Examples & Samples

Implementation of standard ACES methodology and tools
Continuous engagement with stakeholders to define RACI matrix for DG related processes and define ownership
Owning DG process development
Facilitation for the projects involving DG
Pro-active identification of process improvement opportunities
Training and creation of an ACES culture within the DG organization
Bachelor’s degree in business, supply chain management, transportation, logistics or equivalent
Years of experience in a quality related role, preferably in a highly regulated industry such as petrochemical, automotive, pharmaceutical etc
Track record of project deliverables where improvement is measurable
Experience driving process improvement with technology
Demonstrated collaborative skills and ability to work well within a team, including adherence to core values and dynamic corporate culture
Exceptional organizational skills, ability to work independently and autonomously
Fluent in English, both oral and verbal
Knowledge of data warehouse and SQL is a strong plus
Knowledge of French, German, Spanish and/or Italian a strong asset
In-depth knowledge and practical skills in applying Lean Six Sigma (LSS) philosophy and methodology

201

Assistant Process Manager Non-trade Resume Examples & Samples

Provide global Source-to-Pay process expertise to support small scale project initiatives and optimization efforts (RFCs) by providing project management skills, business blueprints, process re-engineering, process and systems training and relevant documentation
Assist in the development of business cases for process initiatives to ensure a tangible analysis behind any initiative
Create and maintain process documentation, testing and training material related to process management activities
Perform regular process monitoring for defined process areas and support various ad hoc analyses as part of process related initiatives
Execute various data analyses on process performance; identify options to resolve issues and providing recommendation(s) on process optimization
Assist in the development and maintenance of a process network with S2P BPOs, Subject Matter Experts/Key Users other relevant stakeholders
Knowledge and preferably experience in process improvement, understanding of business process management methodologies and principles
Service-minded and consumer/customer oriented, culturally sensitive
Good analytical and problem solving skills, and ability to work and deliver in changing environments
Good interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently on different layers of the organization
Basic SAP knowledge and proficiency in reporting tools
Proficiency in process / project management related tools and software (MS Office Suite, Aris)
Fluent in English; multi-lingual abilities in local languages preferred
High degree of self-management and drive required
Willingness and ability to travel occasionally
A 4-year degree from an accredited college or university with emphasis on the areas of business, economics, logistics, planning, supply chain, information systems, or operations; MBA a plus
1-2 years work experience, ideally in an apparel/fashion supply chain mgmt. or retailing context
Experience in process or project management preferred
International working experience preferred

202

Paint Process Manager Resume Examples & Samples

Minimum 5 years Robot Programming & Paint application Experience
Ability to optimise, Back up & manage Robot Programs & Files
Good Mechanical Aptitude at H.N.C Level or similar Engineering discipline
Good decision making and problem solving skills
Ability to work under pressure in a high turnover Multi Batch production facility
Manual dexterity
Ability to work on own initiative & with minimum supervision
Good literacy & numeracy skills
Strong attention span with the Tenacity to see the job through
Good Colour Vision
Knowledge of Xrite & colour measuring techniques
Knowledge of non-destructive testing techniques (Cross Hatch)
Knowledge & use of CAD software
Able to create Timing Plans using Excel Spread Sheets & Microsoft Project

203

Process Manager Resume Examples & Samples

Master degree in accountancy, economics or finance
At least 5+ years’ work experience with relevant Accounting or Finance experience
At least 2+ years proven supervisory or management track record
At least 3+ years’ work experience in corporate environment in GL area,
5+ years of external financial audit experience would be an asset
MS Office (mainly Excel) skills are essential; ERP literacy is desirable (Oracle)
Knowledge of GAAP's, SOX control and reporting standards/procedures
High standard of professional conduct
Excellent business writing skills, proficient in report writing, business correspondence and procedure manuals
Ability to maintain confidential information
Flexibility, especially in the period of month/year end closing
Ability to work analytically within a problem solving environment
Strong organizational, multi-tasking and time-management skills

204

Process Manager Resume Examples & Samples

B.E/MCA/ CA / MBA graduate with minimum 7+ Years of Relevant Experience
Knowledge of any financial domain and Processes is a strong Plus
High Proficiency in MS Office (Excel, Word, Power Point)
Well-Developed Analytical Skills, Ability to Understand End To End Linkages across Processes
Understand Business Accounting Processes To Be Able To Link Various Processes and Assess Overall Impacts
Ability to Think Strategically, Innovatively and to Pursue Ideas with Conviction
Ability To Build Strong Relationships and a team Player
Strong Communicator, Self-Motivator, Driven and Enthusiastic
Ability To Handle A High Pressure Environment

205

Stay Process Manager Resume Examples & Samples

Develop e2e performance metrics, and drive improvement plans across responsible operational teams to deliver high standards for all customer and commercial outcomes
Use operational insights, MI and develop specific analysis to drive delivery of operational process improvements to ensure they are able to meet all current and future customer and business requirements
Manage the e2e sales renewals and upgrade processes; liaise with Customer Services, Sales Channels, Customer Transfer Team, Billing Teams, IS, Marketing and relevant stakeholders to maximise value and customer experience
To liaise with process owners across the business to ensure that the end-to-end processing of sales meets established SLA’s for quality and accuracy
Support the Quality and Compliance requirements to ensure processes and systems support business and industry standards
Ensure data quality throughout the entire sales process, updating all approved BGB systems where appropriate
Develop process adherence monitoring, and identify areas of risk and improvement, with effective feedback to sales agents, back office and technical teams
To lead a team by motivating and engaging individuals to achieve high performance results and improvements in NPS customer satisfaction, in line with objectives and KPIs
Effective attendance and performance management of the team, with regular 121s securing individuals commitment, setting clear expectations and measuring and monitoring behaviours and outcomes achieved
Effective coaching and development of the team, with regular 121s focusing on the skills gaps, the support needed and adopting the best practice coaching techniques for individuals to perform their role aligned to the BGB sales principles
To create a positive working environment where individuals are able to reach their full potential, communicating clearly and getting individuals involved, inspired and motivated, adapting to change and working to continuous improvement
Knowledge of the non-domestic energy industry, specifically ‘Renewals&#8217
Good understanding of end-to-end sales processes and systems
A proven track record of people and performance management within the last few years
Demonstrable tactical and commercial awareness of the sales function, direct sales channels and business process knowledge
Proven ability to communicate and present to all levels

206

Data Process Manager Resume Examples & Samples

Oversee a team that will gather, manipulate and analyze data from multiple sources
Coordinate with operational business teams to combine data and process knowledge to develop new technology solutions and business reporting
Perform database design, administration, and develop complex SQL queries
Prior demonstrated experience with database management and design
Experience with data analytics
Intermediate knowledge of Microsoft Office applications
Intermediate knowledge of SQL
Expert knowledge of Microsoft Access
Prior experience with telecommunication systems and software
Prior experience in the healthcare industry
Knowledge of CMS guidelines
Experience with data reporting tools (Qlikview, Tableau, SSRS, etc.)

207

Process Manager Resume Examples & Samples

Apply industry best practices to American Express process requirements
Work with various business groups and stakeholder groups to understand key requirements , to align and socialize the solution design with them
Apply project management discipline, and quality techniques to ensure timely delivery of key milestones as per the plan
Lead change management for the end users , suppliers and all concerned business groups with positive experience
Partnering with technology and key business groups including process owners to ensure e2e testing of the solution design
The incumbent shall be required, among other things, to maintain close contact with user community, compliance groups and program stakeholders, provide leadership updates on key milestones , issues and risks , timely escalations , resolution of issues
Candidate will interact with Internal/External customers clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e-mails and phone calls
Candidate will plan jobs according to their due timelines and complexities and ensure overall co-ordination of the work between various teams and departments
MBA/MCA/CA with minimum 3-4 years post qualification experience or B Com /B Tech with 6-7 years post qualification experience
Good understanding and experience with the Procure to pay processes
Knowledge and experience of ERP applications including Ariba, Oracle application across sub-ledger, Vertex, Oracle General ledger and reporting
Relevant experience in leading large scale cross functional projects in a similar or comparative environment
Exposure in project management and systems deployment for related processes is preferred
Excellent relationship management and the ability to work with staff at all levels of the organization
Excellent problem solving, conflict resolution and analytical skills
Exceptional communication skills – verbal, written and through presentations. Ability to break down complex ideas into clear and actionable messages
Highly motivated individual with an ability to drive results and work with ambiguity
Ability to handle multiple deliverables with aggressive deadlines
Exhibits capacity to “connect the dots” and grasp both big picture and small details
Intellectual curiosity and broad awareness of external environment
Proven leadership to adopting new tools, techniques and technological advancements
Capability of thinking ' outside the box' with a view to increase productivity and significantly reduce cost of operations and implement initiatives towards automation / standardization of processes
Ability to influence and collaborate with senior leaders, direct reports and business partners
Take responsibility and work with little supervision, as well as have excellent interpersonal and communication skills
Proven project and change management skills

208

Process Manager Resume Examples & Samples

Plans, performs and implements process improvement and/or change management initiatives
Develops and implements processes to establish and maintain quality standards of existing products and services
Develops guidelines, methods and procedures to supporting and lending to improvement of business processes and in support of change management
Provides consultation on the use of re-engineering techniques to improve process performance and product quality
Ensure that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
Researches best business practices within and outside the organization to establish benchmark data
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
Develops and authors methods and procedures / job aides, processes and other formalized documents based on business requirements
Determines how new information technologies can support reengineering business processes
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Diagrams and evaluates existing processes
Measures performance against process requirements
Organizes, leads and facilitates cross-functional project teams
Has mutual ownership and accountability with business partners on the systems and tools they support
Understands the interdependent architectures, systems and services between multiple functional areas in the Field and at Corporate
Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices
Performs troubleshooting of technical and business processes
Understands the implications and applications of emerging technologies along with non-technical processes
Delivers presentations and training courses including measurement, analysis, improvement and control
Plans, performs and implements process improvement and/or change, event, incident, configuration, root cause or asset management initiatives
Responsible for facilitating meetings and presentations to senior leadership
Provides input into the planning, organization, implementation and monitoring of management processes, tools, risk, issues, opportunity management
Develops analytical tools and modeling of complex operations systems and processes
Serves as a SME to provide tactical guidance and support to lower level staff by answering questions and aiding in resolving difficult issues
May lead small teams of analysts on special projects or major operational studies
Conducts readiness assessment of processes, evaluates results and presents findings in a logical and easy-to-understand manner
5 years of experience in related field (i.e. Change management, process improvement, project management, Engineering, Technical Operations, Data Analysis) or academic equivalent training or projects
Requires working knowledge of processes management or development of methods and procedures
Demonstrated problem solving and analytical thinking skills
3 years of experience developing process, change management models, performance analysis, or methods & procedure documents for specific function
Lean Six Sigma Green Belt

209

Process Manager Resume Examples & Samples

Manages team of managers and analysts or a complex cross-functional matrixed team who plan, perform, and implement process improvement and/or change management initiatives
Partners with clients to determine need for process development; oversees the development of process improvement projects
Partners with clients to understand the need for new policies, methods, and procedures; oversees the development of improvement initiatives to support business change
Manages change management initiatives to mitigate risks and ensure successful implementation
Reviews change management materials; provides input to ensure that it meets the needs of the business
Translates results of analyses into business recommendations

210

Process Manager Resume Examples & Samples

Bachelor degree or above, mechanical or electrical degree is required
At least 10 yrs working experience in electronic or mechanical industries
Experience in Electrical and PLC
Expereince as a machine manufactory will be a plus

211

Process Manager Resume Examples & Samples

Drive solutions designed by Invoicing Effectiveness teams and respective lead BPO’s within the GSC organization and also partner with IQ focal to drive the same in the cluster - Partner with cluster IQ focal ensure to address to drive the Sales Compliance Cockpit Compliances- Partner with cluster IQ focal Ensure to address to ensure that compliances due to Sales Minimum standard i.e. Inland Filings, D&D filings are made timely- Partner with cluster IQ focal to address any non-compliances where rates are communicated outside the system are addressed through Sales Managers and Cluster Top- Partner with cluster IQ focal and respective KCM owners in Clusters to ensure Tender Filings accurately reflect the customer agreements- Ensure that the GSC execution quality issues are addressed in a timely fashion with mistake proofing - Share the feedback/views from cluster with the GSC transformation and Execution organization and vice versa
Build a very good understanding of all the reports and Dashboard that will help create visibility and drive behavior. Sales Cockpit, Global IE dash board, NEU IE dashboards per cluster, Disputes EVMS, BOM/BOM reports, CCT reports etc
Conduct fort nightly calls with cross functions across GSC and FO to discuss short term and midterm issues and solutions
Coach and guide the IERCE teams to excel their performance
Ensure all the reports and dashboards are published on a regular basis by the IERCE teams
Create and drive a communication plan for EUR on IE initiatives in order to keep everyone aligned and informed

212

Process Manager, End to End Projects Resume Examples & Samples

As a qualified Performance Excellence - Process Manager, lead LEAN projects across business functions, acting as an internal consultant to make professional recommendations for businessimprovements, facilitating and coaching others on projects and LEAN techniques
Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines,bad debt, etc.)
Attendance and mentoring support for performance hubs, completing/monitoring Work Place Audit (WPA) and using Lean Embedding Measure (LEM) scores to understand key areas of strength or areas of opportunities based on demonstrated score
Directly responsible for delivering Core Skills training to all team members being supported andsome classroom training in support of the Practitioner and Operational Leadership training
Directly responsible for Coaching and Capability build of Managers and Team Members withintheir direct support up to Skilled level of the Practitioner capability framework
Direct complex process improvement initiatives affecting multiple functions or businesses
Report and communicate the results from process improvement efforts to key stakeholders
Build strong relationships to enhance collaboration between the process team and functional staff
Manage and motivate process team and functional staff working on projects within a matrix reporting structure.Engage people and develop them through team work and a high level of participation
Provide training and mentorship on Lean process improvement methods
Utilize process improvement principles and tools to achieve significant improvement results
0 Process Improvement
Develop and share best practices among fellow Process Managers and coaches
Experience in leading a cross functional team to deliver tangible business benefits
Ability to create the vision for and motivate others to change
Ability to build, monitor, sustain stakeholder engagement and correct when necessary
Requires a BA or BS degree or higherin an engineering, finance, business, or technical discipline from an accredited college or university
5-7 Years Job Related Equivalent Experience
Black Belt in Six Sigma, Lean Six Sigma and/ or Continuous Improvement (desirable)
Green Belt in Facilitative Leadership/Creative Problem Solving (desirable)

213

Process Manager Operations Resume Examples & Samples

Building a culture of continuous improvement by leading through example and encouraging idea generation through workouts
Ensuring adherence to group policy at RBS and that there are no operational/reputation losses
Good knowledge of MS Office
Strong interpersonal skills as well as attention to detail and the ability to work under pressure
Superior project management and multi

214

Knowledge Management Process Manager Resume Examples & Samples

Working with the process owner build and deliver knowledge management strategy and roadmap for continual process improvement
Planning and managing support for knowledge management tools and processes at a global scale, with a focus on
Process adoption
Requirements
Metrics & reporting
Communications, documentation & training
Playing a lead role managing expectations, requirements, timelines, and deliverables for on-boarding teams within our enterprise processes and tools, including supporting those teams throughout the transition
Stakeholder management through building and sustaining key partnerships across Technology and in the business to benefit, ultimately, our consumers of knowledge. Influence new groups/users on key benefits of Knowledge; sustain and enhance relationships with current Knowledge users, field and respond to customer and management concerns, requests, issues and inquiries
Overseeing actions to obtain feedback from customers on quality of knowledge management activities
Working with service owners and other process managers to ensure knowledge operationalization
Monitoring and reporting on process performance from a global perspective and ensuring correct reports are available for use
Identifying improvement opportunities for continual process improvement in Nike processes, driven by customer needs and leading industry best practices and standards
Coordinating interfaces between knowledge management and other processe
Ensuring on-going management of technology and identification of new functionality/enhancements
Managing access strategy to ensure that users have access to all applicable knowledge and only that knowledge
Investigating/analyzing related technologies associated with knowledge management
Identifying opportunities for automation of knowledge and finding ways to bring solutions and knowledge to front-line agents more efficiently
Motivating, delegating and empowering staff to achieve success in the performance of their tasks and responsibilities
While encouraging innovation
Training, supervising, assigning projects, and evaluating staff to maintain optimum job performance
Bachelor’s Degree in related field and minimum 3 years of relevant business experience required
Experience and familiarity with Knowledge Management principles, methodologies and tools
ITIL Intermediate Certification and/or experience working with ITIL- based processes
Exceptional written, verbal, and interpersonal communication of complex topics to a diverse audience such as management, technical peers, and business stakeholders
Proven track record of success in fast-moving organizations with complex technology applications
Ability to operate in a transforming, fast-paced, complex, high-visibility environment with multiple, competing priorities
Strong skills in building positive customer relationships
Strong commitment to customer service and teamwork
Demonstrated ability to influence and drive results
Strong information-seeking skills and drive to make things happen
Ability to work independently and cooperatively in a diverse group
Demonstrated skills in problem solving, conflict management, and dealing with ambiguity
Ability to think strategically while still being detail-oriented
A high level of professionalism and confidentiality
Experience with Lean principles and methods
Familiarity with business process improvement

215

Division Process Manager Resume Examples & Samples

Identify business requirements in collaboration with governance functions and business units in the CRM Sales / Project Execution process
Develop, coordinate and implement process guidelines, programs and leading processes to meet the business strategy, requirements and objectives
Consult with accountable management on measures and activities to improve business or operations processes
Plan, set up and monitor completion and results of internal quality assurance, and improvement projects
Define milestones and targets, and monitors achievements, operational implementation and effectiveness utilizing KPIs
Assure the efficiency of processes and process changes
Coordinate with other business process areas on business, process and IT requirements
Ensure effective cooperation and with both, internal and external stakeholders such as other process managers and subject matter experts
Manage process portfolio by verifying applicability, assigning owners, coordinating preparation, update, review and release process
Review change requests for the process, facilitate necessary alignment with the interfaces across the organization
Coordinate and / or assure the process preparation, review, release, implementation and maintenance according to the Process and Document Development Process

216

Process Manager Resume Examples & Samples

Performance Excellence (PEx)
Electric Resource Planning & Project Controls
· Directly responsible for delivering up to 2-4 function wide Performance and or E2E Projects per year
· Directly responsible for delivering significant operational improvements and financial benefits to meet annual targets. For example; Type 1 (hard savings), Type 2 (cycle or process improvements that may or may not go to the bottom line), Type 3 (improvements such as customer satisfaction, cost avoidance fines, bad debt, etc.)
· Experienced process improvement practitioner with a focus on driving cost and complexity reduction
· Execute complex process improvement initiatives affecting multiple functions or businesses
· Serve as a dedicated resource working directly with leaders and staff to support process improvement
· Report and communicate the results from process improvement efforts to the leadership team
· Act as a change agent/coach to instil and sustain changes
· Build positive relationships and credibility with the functional process team and local operations teams
· Develop an understanding of the operational work being performed and associated processes and garner the respect of field-based employees
· Motivate functional process team working on projects within a matrix reporting structure
· Engage people and develop them through team work and a high level of participation
· Assess change readiness and prepare plan for helping stakeholders through change
· Provide training and mentorship on Lean process improvement analysis
· Drive high quality results
Requires a BA or BS in an engineering, finance, business, or technical discipline from an accredited college or university. Advanced degree preferred
5 years of related experience
Experience in an Operations based environment
Valid driver's license and acceptable driving record
Ability to travel (occasional) is required for this position within the State of Mass, NY and RI

217

Collections Process Manager Resume Examples & Samples

Acts as the review point for collection processes, tracking, and forecasting under the guidance of the Global Head of Credit and Collections
Acts as the escalation point for the C&C Aged AR forecast
Interfaces with internal and external business partners for aged AR goal setting and forecasting
Provides active, global leadership on collections related issues
Provides consulting and guidance to the credit team
Provides guidance for process improvements and potential policy changes due to unique circumstances and compliance related issues
Maintains effective and open lines of communication at all levels within and without C&C, including core operations personnel, (credit analysts, collectors), functional management; consulting; compliance; quality, etc
First level university degree with a focus in business or economics; advanced degree strongly preferred
Typically 10+ years of experience in C&C function
Superior written and verbal communication, negotiation, and resolution skills
Superior accounting knowledge
Superior problem solving skills
Excellent computer skills
Superior prioritization skills
Superior understanding of risk mitigation tools
Superior relationship building skills
Superior influence skills
Strong leadership skills
Deep knowledge of economic and political environment
Deep understanding of process and systems (e.g., systems support group, credit)

218

Claims Process Manager Resume Examples & Samples

Bachelor's degree in related area (Business, insurance or related field) or an equivalent combination of education and experience
10+ years Claims experience in handling progressively more complex cases in one or more of the disciplines (i.e., Casualty, Homeowner, Physical Damage, Claims Service)
Knowledge of multi-state and federal insurance regulations
Comprehensive understanding of automobile repairs, insurance contracts and regulatory process
Ability to prioritize work, organize time, and balance multiple projects
Ability to supervise employees in a virtual environment
Effective inter-personal and negotiating skills and the ability to interact with others in a professional and tactful manner
Working knowledge of changes and developments in the insurance industry
Effective decision-making skills
Solid organizational, analytical and problem-solving skills
Ability to work with inside and outside vendors
Excellent leadership, strategic mindset, interpersonal, influence management, negotiation, coaching/mentoring, development and team building skills
Ability to direct and manage department activities and assess goals for individuals and department
Knowledge of claims operations and workflow analysis
Ability to recognize process, staffing and resolution improvement opportunities and proactively implement solutions
Advanced decision making, organizational, planning and problem solving skills

219

Itsm Process Manager Resume Examples & Samples

Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
Participates on the appropriate ITSM Process boards and committees
Participates in the process Continual Service Improvement efforts
1 ITIL Intermediate
Cobit Framework with Foundations Mastery Certification

220

IT Services Process Manager Resume Examples & Samples

Work with IT Leadership and Business Process Owners to establish OLAs/SLAs for services their departments deliver
Reporting of metrics related to IT Service Management
Creation of Service Requests within the ITSM application suite and facilitate rollout of new services as well as customization of current service offerings
Configuration of the ITSM Application UI and workflow
Interviewing stakeholders to gather system requirements, develop conceptual designs and the implementation of the design within the ITSM application
Write functional requirements, develop test plans and address production issues
Manage application testing processes and successful migration to the production environment
Assist in the ongoing management of the ServiceNow environment, including platform version upgrades and application releases without business impact
Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards
Bachelor’s degree in computer science or equivalent work experience
Three years administering an ITSM solution, implementing and maintaining IT best practices within an IT Organization
ServiceNow Admin Certification desired
ITIL Foundations and Practitioner Certification
ITIL Certification in Service Offerings, Service Strategy, Service Design, Service Transition, Service Operations or Continual Service Improvement desired

221

Process Manager PMA Resume Examples & Samples

Demand and Supply Planning professional
Good knowledge of SAP and / or S&OP tools
Strong Presentation and enabling skills
Passion to learn
Team player with an open and transparent communication style
Excellent written and oral communication in English
BSc degree

222

Process Manager Resume Examples & Samples

Deliver On The Commitment To Customers As Per Agreed timelines, with high quality in a controlled Environment
Improve The Process(Es), Effectiveness, To Advance His/her Area Of Functional Expertise And To Ensure That Integrity, Control And Optimal Functionality / Efficiency Is Established, Maintained And Improved For The Assigned Processes And Associated Cost / Quality Metrics
In Addition, The Incumbent Will Serve A Critical Role In The Development And Implementation Of The Standardization, Continuous Improvement And Re-Engineering Initiatives That Continue To Support The Organizations’ Momentum In Achieving Goals And Service Levels, Meeting And Exceeding Customer Objectives
The Incumbent Will Be Expected To Quickly Gain Detailed Understanding Of Inputs, Processes, Controls, Flows, Metrics, Risks, Sla And Outputs Of The Process Area
The Incumbent Shall Support Various Initiatives / Projects For The Area
The Incumbent Shall Ensure That All Deadlines Are Continually Met and Adequate Controls Are Maintained Over the Processes Handled By the Team
The Incumbent Shall Ensure Compliance with the Prevailing Policies and Procedures besides Contractual and Regulatory Requirements as Applicable
The Incumbent Shall Be Required, Among Other Things, To Maintain Close Contact with Customer / Business Partners, Technologies and Other Interface Groups
Should Have Good Maturity To Respond Quickly To Crisis Situations Related To The Process, Customers And Unique Employee Issues
The Incumbent Shall Support Various Initiatives/Projects for the Area, Primarily Around This Position Reports to SDL
The Incumbent should either be A B.Com (or Equivalent) / CA / MBA with Relevant Working Experience
Well-Developed Analytical Skills, Ability to Understand the Linkages to Processes
Demonstrated Accounting Expertise
Ability to Think Innovatively and To Pursue Ideas with Conviction
Excellent Team Player With Strong Inter-Personal Skills And Communication Skills – Both Written And Spoken
The Incumbent Should Be Assertive, Should Be Able To Influence & Corroborate Without Direct Authority
A Self-Starter with Ability to Operate Under Ambiguous Circumstances
Must Have Good Communication and Interpersonal Skills and Be Able To Interact With Senior Leadership with Finance, Multiple Employee Levels /Business Partners/Customers Etc
Demonstrate Leadership Skills Needed To Create, Develop, Train, Motivate And Communicate With Diverse Work Force
Must Have Strong, Proven People Management Skills. Handling Cross Functional, Cross Cultural Teams. The Incumbent Should Have Tenured 18 Months Or More In Current Role In Fc-East As On The Date Of Application Deadline

223

Process Manager Resume Examples & Samples

Performing ongoing reviews of accounts with custom contract terms and identifying any errors; where errors exist, performing computation of any rebates or recoupments required
Supporting GMP in its annual internal and external audits
Must be a CA /CPA / MBA with 2-3 years of post-qualification experience or a Graduate with 5 years of post-qualification experience with a strong orientation towards process management and analytics

224

Global Formulation Process Manager Resume Examples & Samples

Leads program planning and process updates, and prepares and aligns goals with divisional goals
Serves as recognized plant technical lead on R&D projects and directs team on plant processes and requirements
Is familiar with financial planning process and contributes to yearly plan and project list definition
Is accountable for timely completion of complex and multiple global projects; typically assumes broader divisional roles of responsibility
Actively works with multiple functions to transfer technology, science and initially developed products to the manufacturing facilities, utilizing advanced working knowledge of manufacturing
Routinely provides analyses and advice to senior management. Will provide technical direction and feedback to others and share knowledge throughout the organization
Has a direct contact with outside consultants, key vendors and technical counterparts from other Divisions and companies
Has advanced understanding of types of products, formulations, packages, ingredients and process requirements for commercial manufacture in supported facilities and can communicate this knowledge to internal or external teams
Has advanced knowledge of the supported manufacturing plants and processes and is a recognized leader in the technical resolution of plant problems or audits
Ability to work in a cross-functional environment and interact with all levels of internal and external management
Strong interdisciplinary, intercultural influence and networking skills. Effective facilitation/mediation and conflict resolution skills
Fluent in English, both written and spoken
Ph.D. in a related scientific field with 5-7 years of post-doctoral productive research or operational experience
Hands on experience with DevEX, SAP, MES, LIMS and other Abbott Nutrition business applications
Direct experience with external vendor management

225

Process Manager Resume Examples & Samples

Execute strategic implementations across multiple functions/departments
Develop process improvement opportunities leveraging all available data sources
Identify risks and establish contingencies for issues (potential or real) in a well-defined, articulate fashion
Lead coordination of cross-functional teams across multiple disciplines to assure compliance with objectives on high complexity initiatives
Maintain production quality of the assigned processes
Manage complex assignments cradle-to-grave against established timelines and budget with little supervision
Participate on cross-functional teams representing an assigned functional area
Act as subject matter expert for specific functions, programs, and/or processes
Own all activities in assigned area including developing and maintaining standard while working on the most complex/sensitive projects
Work closely with business partners to gain consensus and drive meaningful change
Manage employees/staff as required
Bachelor's Degree or equivalent work experience, preferably in systems analysis & design in the Financial Services Industry; experience with Mortgage processes and procedures a significant bonus
Minimum 6 years of relevance experience to include familiarity with various methodologies for analysis and design. experience in business process transformation required (BPR, Six Sigma, Lean), preferably in a consultancy type role
Previous experience with workflow and process simulation is desirable
Demonstrated ability to exercise independent judgment and creative problem solving techniques in a highly challenging business environment
Project leadership experience, including proficiency in planning, organizing and managing multiple tasks/priorities
Demonstrated success in planning and implementing change management across a matrix organization

226

Process Manager Resume Examples & Samples

Evaluate multiple reports to identify outliers and work with various business partners to address the scenarios as needed
Monitor key portfolio pricing trends to identify opportunity areas
Evaluate and monitor portfolio pricing strategies and develop recommendations for strategy or technology enhancements
Prepare various other analyses related to pricing strategies or policies and present findings and recommendations
5+ years of related experience in financial or related industry with pricing experience preferred
Bachelor's degree in a quantitative discipline such as finance, economics, statistics, engineering, or mathematics preferred
Working knowledge of pricing strategies
Proficiency in navigating through mainframe screens
Demonstrated proficiency with Microsoft Office (Excel, PowerPoint)
Proficiency in critical thinking and problem solving
Ability to manage multiple priorities in a dynamic environment
Strong understanding of key business drivers (credit card industry preferred)
Ability to develop strong working relationships with cross-functional teams
Proficiency in data mining skills such as SAS as SQL
Experience with current card data environment
Experience in automation tasks

227

Process Manager Resume Examples & Samples

Monitor/audit the MOC (Management of Change) process and effective continued use
Be able to lead management and union Gas teams in the area of Process Safety management
Present an appropriate professional image and be recognized as an ethical, credible leader in the eyes of US Leadership Team, employees, regulators, interest groups and other stakeholders in the area of process safety

228

Process Manager Resume Examples & Samples

The Person should hold a Graduate Degree with at least 2-3 years of overall experience
Self-starter with ability to execute with minimal direction and strong attention to detail
Strong Communication Skills, Team Player
Experience in Business Continuity or Data Loss prevention is a plus
Good hands on experience on MS-Excel, MS-Access & PowerPoint
Excellent problem solving skills (issue identification, problem structuring, analysis, development of recommendations)
Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
Proven track record in driving results; ability to coordinate and prioritize concurrent activities within deadline-driven climate
Strong Interpersonal & Project Management Skills. Candidate should be good on Multitasking and Time management
Proven ability to drive results and robust problem solving skills
Ability to build relationships, mobilize cross functional teams and leverage authority in a highly matrixed organization that has a presence across globe
Knowledge of Amex business & systems is an advantage Shift Timings. Should have demonstrated people leading qualities in previous roles and must have strong business acumen and hands on capability experience
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
Business & Domain Knowledge – Finance: Banking & Credit Cards
This position is responsible for supporting the business unit in complying with the Information Security related activities such as Service Continuity, Business T, Enterprise Assess review and Data Loss Prevention program. Key Responsibilities
Working with the Plan developers from the business unit across different process areas to ensure Business Continuity plans are up to date and are regularly refreshed and exercised
Supporting the annual BIA recertification exercise and ad hoc BIA change requests, making updates in Archer tool
Coordinate annual Business-T assertion and support Business T remediation process
DLP event management in Symantec, communicating DLP event details to offenders and their leaders
Coordinate timely completion of Leader Access and Transfer Access reviews

229

Process Manager, Critical Programs Resume Examples & Samples

Design and implement an integrated portfolio plan across all processes that are aligned to and support functional objectives
Implement a robust stakeholder engagement and communication strategy across multiple initiatives and plan to provide clear, consistent and timely communications to key stakeholders within the business function
Develop process and project management tools and techniques in order to ensure successful delivery of the business benefits associated with each project
Regularly monitor progress of the implementation plan and provide status reports to Process Performance and Process Improvement Managers
Develop and deploy change intensity and change measurement tools to measure readiness and capability of key employee groups to accept large-scale change
Collaborate with Finance to develop the overall investment plan to support the change plan and ensure it is adhered to
Build and mobilize highly motivated, talented and innovative project teams with the necessary resources to ensure successful delivery of change plan projects improvements
Develop the prioritization and project commissioning process
Bachelor’s degree preferred and 7+ years program portfolio management experience
Strong ability to influence and partner with leadership team. Significant knowledge and experience of implementing projects and programs across processes, within a large and complex organisation
Solid understanding of the energy sector, policy, procedures, regulatory issues and long term internal/external influences (governmental, regulatory, operations, communities, employee relations, media, agencies)
Wide ranging knowledge of relevant project management methods and significant experience managing project teams with cross-function projects for a large, complex organization, enabling teams to operate innovatively, effectively and efficiently
Wide ranging knowledge of relevant implementation methods and significant experience leading change within a complex organization, working to engage and align staff across functions to embed and implement sustainable and successful change plans
Strong communication and influencing skills to work closely with senior managers and build long term relationships within process team and the wider business
Persistence and strategic agility to develop and implement programs, engaging others and driving change through the business
Highly organised and flexible, able to balance multiple projects, identify conflicting responsibilities, prioritize work demands and coordinate project teams to ensure timely and valuable outcomes
Strong analytical skills, able to quickly identify, analyse and resolve challenging problems whilst anticipating the impact of the solution

230

Claims Process Manager Resume Examples & Samples

Oversees the end to end independent claims management process and acts as the subject matter expert to drive claims quality and various operational key measures
Proactively partners with the Contact Center Director of Operations on key account performance. Updates the leadership team with potential issues and determines necessary resolution
Analyzes trends and performance data to ensure superior customer satisfaction is delivered to the client
Establishes and monitors supervisory team member's performance against established goals and takes appropriate action when necessary. Ensures a safe and fun work environment
Executes various reporting and operational management including schedules, associate documentation, coaching, client support and more
Motivates, engages and develops leaders who create a high performing environment and makes Safelite the best place you'll ever work

231

Global OC Process Manager Resume Examples & Samples

Collaborate with the NGSC’s, FSCs and O&O providers to deliver operational performance excellence and continuous improvement projects translating into measurable business outcomes
Work closely with the Finance Core Performance and Continuous Improvement Head to ensure delivery of performance and continuous improvement strategy
Define and implement KPIs and targets to drive high process performance in the organization globally towards best in class, review and drive improvement in country FSC and NGSC performance monitoring the internal and external benchmarking
Drive NGSC / FSC performance and alignment to Financial Reporting & Accounting footprint
Partner across Financial Reporting & Accounting Operations promoting Global O2C objectives across the Service Centers
Provide strategic support and oversight for the O2C tower in the Finance Service Centers globally
Lead Global Projects and Global Process Improvements
Monitor process and operational KPIs to ensure O2C is effectively delivering against Novartis targets
Develop improvement plans with NGSCs /FSCs and outsourcing and offshoring partners
Collaborate with FRA Ops Compliance & Controls and Corporate Financial Controls teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
Build and develop talent, and drive a continuous improvement mindset in the organization and develop and execute training in the defined areas of process expertize
Support relevant boards, SMEs and FRA ops groups to build strong O2C community, including the Operational Review and Continuous Improvement Board (ORCI)

232

Global OC Process Manager Resume Examples & Samples

Design, communicate and train the NGSC/FSCs on the O2C Finance Core processes
Ensure high levels of convergence to finance core processes across the organization
Collaborate with internal and external senior management executives to ensure Finance Core process design is comprehensive and best in class
Leads the change management activities surrounding the deployment or enhancement of the processes in the portfolio, including: coordinating end user training, sharing executive updates and highlights
Collaborate with the NGSC’s, FSCs and O&O providers to deliver operational performance excellence and continuous improvement projects, to improve productivity
Partner across FRA Operations (Global, Regional and NGSCs/ FSCs) promoting Global O2C objectives across the Service Centers
Collaborates with FRA Ops Compliance & Controls and Corporate Financial Controls teams to ensure process compliance, and to ensure controls are improving by measuring the right controls while simplifying and automating whenever possible
Role model a leadership style which is inclusive, proactive, respectful, change agile, innovation/creativity and results driven with a strong customer service focus
Support relevant boards, SMEs and FRA ops groups to build strong O2C community
Collect Global and xDivisional input on data standards and configurations, facilitating agreement on a standard core data model for O2C related elements
Coordinate and conduct workshops with local entities, perform Fit / Gap analysis to O2C Core process, providing guidance and leadership as part of the change management process
University Degree in business, MBA desirable
Certified Public Accountant/Chartered Accountant and/or comparable qualification
Excellent English (written and spoken), any other European language will be a plus
Financial background with 5+ years’ experience in finance, auditing and or

233

IT Process Manager Resume Examples & Samples

Engineering Diploma/Degree, with minimum of 9-12 years’ experience in ITIL Process Management, KPI reporting and Knowledge management
Certification: ITIL expert(required), PMP(preferred)
Drive process initiatives by implementing ITIL processes like change, problem, Incident and major incident management
Review IT operations for process compliance, identify and mitigate gaps
Drive IT Effectiveness by defining required metrics/KPI’s, measuring & reporting them on a periodic basis
Assist Program management in driving key initiatives of ITI (Operations, Projects, Quality & Processes)
Drive knowledge management activities for the service
Excellent understanding of ITIL framework and implementation
Experience in setting up and maintaining quality controls and documentation procedures
Advanced Microsoft Excel & PowerPoint skills
Familiarity with Microsoft SharePoint & Microsoft Project
Basic knowledge/understanding of latest workplace services technology trends
Good understanding of knowledge management best practices
Good understanding of service management tool (e.g. Remedy, Service Now)
Auditing skills, excellent presentation skills, communication skills (written & verbal)
Stakeholder management, excellent problem solving skills, exce, thoroughness in work
Good skills in writing / maintaining technical Reports
Good understanding of cultural expectation management
Basic knowledge/understanding in financial management and OLA/SLA management

234

Capa Process Manager Resume Examples & Samples

Contribute to the creation and implementation of a CAPA System vision, strategy, policies, processes and procedures to aid and improve operational performance
Align and manage CAPA performance and training efforts on CAPA’s system and RCCA tools
Deliver training to varying groups on Quality (root cause) tools to drive business transformation
End-to-end ownership across the CAPA cycle from (initiate) to (closure) compliance
Develop standardization of reporting requirements based on severity and non-compliance
Develop the necessary Quality (root cause) tool box, training modules based on escalation level and ‘verification of effectiveness’ action plans to facilitate the overall improvement in performance of the system and metrics
Conduct periodic evaluation and special studies as needed (Improvement/Trends, etc.)
Identify and develop reporting on compliance (Past due, actions, etc.)
Communicate CAPA best practices and/or Replication / Lessons Learned experience
Lead problem solving events and coaching of RCCA to solve an issue
Bachelor's degree in a related discipline
Lean and/or Six Sigma Black Belt certification with training experience (MUST)
Experience with CAPA Program in a regulated industry: Nuclear, Automotive, Aerospace, Medical, etc
Experience in developing and training in problem solving tool box skills: 5W-2H, 5-Why, 3L5W, 6M, FMEA, E&CF, Relationship Diagrams, Cause Mapping, etc
Training in RCCA (Ability to reach varying knowledge groups/simplify message when needed!)
Strong PDCA closed loop problem solving system knowledge and mindset
High ability to identify and evaluate systemic system issues
Ability to influence positive organizational change effectively
Domestic and International travel as required

235

Project & Process Manager Resume Examples & Samples

Drives timely completion of Project Management deliverables and overall quality of the project resulting from the payroll roadmap
Identifies new projects by looking for the process and/or system improvements opportunities
Creates a solid new project business case and presents to senior management for buy-in
Drives the creation of a detailed work plan that identifies the sequence and dependencies of project activities, including the resource plan
Daily monitors project tasks execution to ensure timely completion of the deliverables
Controls scope, quality, budget and regularly communicates the progress of the project to all stakeholders
Coordinates testing plan development and execution
Ensures proper communication within the Project Team and Stakeholders
First point of contact for cross functional queries to countries
Report to Program Manager on project status and potential risks
Oversees the system design, requirements and processes in scope with relation to Country specifics
Supports MOC (Management of Change) Lead to ensure changes are communicated effectively within respective country
Ensures sign off process for each of the project phases
Participates in Move To Production
Drives a successful hand off to operations and ensures project objectives are achieved. Completes an evaluation to highlight lessons learned
At least 3 years of experience in a Project Manager and/or Process Engineer role
Payroll background will be a big advantage
Experience with process management/improvement methodologies
Excellent English language skill, any additional languages will be an asset
Management and leadership skills
MS Project experience
Knowledge of SAP/Time tracking applications will be a plus
PMP, Prince, Six sigma certification will be a plus
Enthusiastic, motivated, positive, “CAN DO” attitude, results focused
Self-motivation and time management skills to meet deadlines/priorities
BA or Master degree
Works well as a member of cross functional teams
Intercultural & international awareness/ experience
Ability to adjust to corporate culture

236

Process Manager Resume Examples & Samples

Coach and develop direct reports
Deploy standard work within functional area
Lead continuous improvement projects
Train direct report on Operation Excellence tools
Lead problem solving initiatives within functional area
Open to all 3 shifts

237

Risk Administration & Process Manager Resume Examples & Samples

Oversee controls and monitor Signature Bank’s CRE underwriting, origination, portfolio management, and risk reporting processes
Ensure all loans are booked and approved correctly and according to regulations
Provide a “second line of defense” to ensure credit data is accurate and consistent in the Bank’s loan systems
Work closely with Credit Management and CRE Business Owners to develop, spearhead and implement ongoing credit policy and process improvements, providing independent judgment to all procedures
Develop procedures and controls including Management Information System (MIS) to track, monitor and correct any issues in a timely manner
Bachelor’s degree in Finance or business related field required. Master Degree in Finance or business related field a plus
Minimum 10 years widespread financial services experience, including Commercial Real Estate experience
Strong credit operations experience to include credit approval and/or loan underwriting experience required
Loan Review, Audit, or regulatory experience strongly preferred
Excellent interpersonal and collaborative skills; high ethical standards with demonstrated integrity, tact, and diplomacy
Demonstrated ability to gain and retain the confidence and respect of professionals at various levels
Able to prioritize assignments and work in a fast-paced, demanding environment

238

Process Manager Resume Examples & Samples

CA / CPA/ MBA/B.E/MCA with Minimum 5 Years of Relevant Experience. Knowledge Of Amex Systems And Processes Is a Plus
Oracle R12 implementation experience and deep understanding of Hyperion products
High Proficiency In MS Office (Excel, Word, and Power Point) Is a Requirement
Exposure In Project Management Is Preferred Well-Developed Analytical Skills, Ability to Understand End To End Linkages across Processes
Understand Business Accounting Processes To Be Able To Link Various Processes And Assess Overall Impacts Transformational Approach to Process Efficiency and Effectiveness
Ability to Think Strategically, Innovatively and To Pursue Ideas with Conviction

239

Process Manager Resume Examples & Samples

Participates in execution of the Mortgage Express Sales strategy and rollout
Develops approaches and/or processes to accomplish goals of 1)adding new system functionality; 2)making process improvements and 3)launching to new sales teams
A key contributor with demonstrated knowledge of Mortgage Express, Mortgage Sales well as broader functional knowledge of the Mortgage Origination process

240

Process Manager Resume Examples & Samples

Individual must have strong knowledge and prior working experience on IBM ICM tool
Prior experience on Incentive management process is a must
Strong analytical and problem solving mindset
Assist system requirements, design and development efforts
Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders
Perform annual updates of all compensation business rules
Ensure the proposed design meets business requirements, enterprise quality standards
Work with quality assurance managers to coordinate system and user testing activity
Strong communication skills and ability to work with stakeholders across different geographical locations
3-5 years of experience in complex programming with large scale complex business applications, detailed business knowledge around the compensation process and business rules (ramifications of exceptions), Commercial/ B2B experience. Proven ability to align data needs to business strategies
Reporting tools (preferably IBM’s ICM) utilization to create/generate/maintain simple/complex reports
Strong Query building /writing experience using SQL on database platform (DB2 & SAS experience is desired, other database platforms a plus) and OLAP skills
Experience of working in Tableau to create business dashboards. Must have experience uploading and managing large data files and managing file formats etc
Data modeling – Demonstrate a strong understanding of the application, data design and their relations to enable them to write reports that support reporting and compensation plans
Understand how reporting and compensation plans work in parallel
Have deep business knowledge that enables them to create business rules to execute the business strategy for the acquisition channels
Good to have XML skills which is customized for proprietary dynamic calculation engine

241

Process Manager Resume Examples & Samples

Extensive experience in process improvement and productivity (preferably with track record in Lean or Six Sigma)
Several years experience leading medium to large-scale projects. Relevant certifications are an advantage (IPMA or PMI)
Ability to develop and deliver training content for Process Management to other teams across WUIB
Experience with ADONIS is required
International business management experience strongly recommended
High degree of commitment and proactivity
Bachelor's Degree or equivalent required
Must be multi-lingual, including proficiency in English
Some amount of travel (around 30%) is anticipated for this position (will vary based on business needs)

242

Process Manager Resume Examples & Samples

Consult with field/customer to identify best fit reporting solutions that help them be more consultative and drive entrenchment in the T&E & B2B space through consultative analysis & intuitive MI leveraging Amex Data
Perform analysis on key customers (“premium servicing”) spend leveraging Amex Data to help maximize spend visibility, identify savings opportunities and recommend solutions to improve payment processes and help demonstrate the value of American Express data
Provide analytical support to consulting engagements on Benchmarking, Preferred Supplier Programs, T & E and Purchasing Process, Policy Analysis and Performance Measurement Key Responsibilities
Perform analysis on key customers(“premium servicing”) spend leveraging Amex Data to help maximize spend visibility, identify savings opportunities and recommend solutions to improve payment processes and help demonstrate the value of American Express data
Prepare customer facing presentations for the field to share with the customer
Producing reports/scorecard using multiple Amex data sources (Card, Travel)
Producing reports to client’s needs including customized and hierarchy based reports
Ability to take direction to drive project deliverables to achieve results within a tight timeframe
Successfully engage in multiple initiatives, lead or support ongoing projects and provide consultative expertise focused on win-win solutions
Contribute to continuous improvement of Management Information, by expanding on our reporting capabilities through automation, consolidation of metrics / parameters, incorporating intuitive analysis and recommendation or by creating new intuitive MI etc
Comfortable operating and contributing to a team oriented environment with strong personal accountability, commitment and integrity with respect to all aspects of the role
Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve group’s productivity
Provide all the necessary analysis in an accurate and timely manner
Work with peers to develop better procedures and client offerings, solve problems and investigate issues
Maintain expected productivity/utilization goals
Support/work with fellow team member in resolving customer issues

243

Process Manager, Continuous Improvement Resume Examples & Samples

Identify, define and execute Continuous Improvement related opportunities for savings and quality improvement, measuring current process performance, analyzing root causes, and developing targeted process improvement opportunities with business partners
Partner with Business Process Owners to gather requirements and evaluate process improvement opportunities and drive business acceptance and ownership of process improvements
Use lean tools such as Kaizen, DMAIC, Value Stream Mapping, Current/Future State Visioning, Project Management, etc. to drive measurable, continuous improvements
Lead teams in Kaizen and other lean projects to improve processes and outcomes
Work with all levels & functions and establish and maintain excellent relationships, and promote a culture of continuous improvement
Meet annual cost reduction, quality improvement, lead time or other goals
Maintain implementation schedules for assigned projects, progress updates as required, and provide documentation that demonstrates the direct link between CI implementation and process improvements
Collaborate with Knowledge Management to ensure processes and knowledge management efforts are aligned and process related articles are current and up to date
Work in close partnership with the change and communications team to identify any key change initiatives
Manage project timeline to ensure on-time, on-budget successful deployments
Bachelor’s Degree in Human Resources, Business Administration, or other related field desirable, but equivalent, demonstrated, relevant experience considered
Green Belt Six Sigma Certification required
Minimum of 2 years required in a position dedicated to facilitating Lean activities including cross-functional value-stream-based improvement projects
3-5 years’ experience devising and executing on continuous improvement strategies and project management
Experience with technology implementations, multi-tasking and stakeholder management
Demonstrated knowledge and skill leading and facilitating the full range of Lean thinking and tools
Demonstrated ability to successfully consult, facilitate, and negotiate at senior leadership levels
Demonstrated ability to consult, facilitate, influence others, manage shifting priorities and collaborate cross-functionally
Strong ability to communicate effectively to all levels of the organization and to effectively manage stakeholders by creating positive relationships with all team members through the appropriate management of their expectations and agreed objectives
Resourceful; quick learner; experience working in a fast paced, changing environment
Ability to “connect the dots” across businesses
Understanding and experience in process improvement, evaluating success, and HR operations
Innovative mindset and awareness of service excellence in order to propose new and creative solutions for continuous improvement
Ability to build relationships with internal HR stakeholders and external vendors to drive change
Ability to prioritize problems in terms of strategic and possible impacts
Personal Attributes

244

Business Services Process Manager Resume Examples & Samples

Bachelor’s Degree in Business, Human Resources or a related field
Proficiency in business consulting and/or operational leadership experience
Master’s Degree on Business Administration

245

Intake Process Manager Resume Examples & Samples

Bachelor’s Degree in Business, Finance, Computer Science, or equivalent combination of education and experience
Prior process management or project management experience
Comprehensive knowledge of Microsoft applications, including Word, Excel, PPT
Demonstrated experience coordinating efforts across multiple teams
Demonstrated experience with Agile Methodologies
Understands Systems Development Life Cycle - SDLC
Ability to manage multiple tasks and deadlines with attention to detail
Strong verbal and written communication, meeting facilitation, negotiation, and problem solving skills
Solid coordination, change management, and documentation skills
Ability to work with project stakeholders and remote teams at all levels in the organization in a collaborative, team environment
Experience working in a reporting or data environment
Master’s Degree in Business Administration or a related field

246

Process Manager Resume Examples & Samples

Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (3.) Attendance/Login Hours/Unsechduled Leave (4.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (5.) Manage the budget and schedule for the projects assigned ,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
7-9 Years

247

Policy & Process Manager Resume Examples & Samples

Ensure all required configuration and customisation of external operating and control platforms is completed in line with project timescales
To write and undertake business user testing and end user testing processes suitable for an IF environment to ensure that robust business testing is completed that will not compromise the project timescales
Act as business interface to IT and IF Global team ensure that all Invoice Finance specific requirements are identified and acted upon to ensure cross system compatibility that meets our requirements both in the short term delivery of the project plus the long term role out of IF products to the market
To work with the IF leadership team to ensure all relevant business reports are produced to enable monitoring of business flow and portfolio risk
Act as key training provider in respect of training users of all IT platforms within IF ensuring relevant knowledge is transferred to enable job users to undertake their roles
To write system related process documents and supporting business documents to ensure robust and consistent usage of all operating systems across the IF business is maintained so as to enable the business to achieve its growth targets but ensure Bad Debt provision is within budget levels
Engender a positive and professional working environment that encourages quality staff from within the business to join the team
To assist in any projects as requested to ensure that Credit & Risk requirements of such projects are met
To remain up to date with industry specific developments and issues and aware of current risk policies and practice
To assist the IF leadership team with the development of strategy and policy
To adhere to internal policies and procedures

248

Finance Process Manager Resume Examples & Samples

Ideally a Qualified Accountant
Financial and Retail systems experience, ideally Dynamics AX and Oracle Retail
Experience of working in the Finance domain is essential, as the candidate needs to have a strong grasp of finance concepts and terminology from the outset
Good understanding of logistics, supply chain, B&M, Finance and Procurement
Experience of modelling and communicating business process and solution design to varying audiences (including business stakeholders and IT delivery teams)
Experience driving Continuous Improvement and managing deliverables within a cross functional team
Experience of working as a Business Analyst or SME in an Retail environment
Strong process re-engineering, process mapping and documentation skills
Gathering and documenting high quality business requirements (including both functional and non-functional). This includes interacting with business stakeholders through workshops, interviews, meetings and written communication
Advanced problem solving skills
Strong oral and written communication skills, including ability to listen and understand business needs
Organisational skills – ability to prioritise and work to deadlines
Well-developed influencing and decision making skills, showing clear leadership when it comes to driving out the definition of a problem and its solution

249

Risk Adjustment Process Manager Resume Examples & Samples

Primary support resource for the CDQI VP of Risk Adjustment to ensure consistent support and value to the CDQI COE Risk Adjustment Team
Secondary contact for CDQI organization leadership and staff
Ownership and Management of CDQI deliverables as it relates to Risk Adjustment Initiatives – specifically
5+ years of combined within managed care / health insurance industry / consulting experience in practice management, network management and / or program development
2+ years of experience in Medicare advantage and / or Medicaid and / or ACA, ACO
2+ years of risk adjustment experience with expertise in one or more lines of business and / or risk adjustment functional areas: Retrospective Chart Review and / or Prospective in year documentation programs and / or In – Home assessment and / or Provider education and / or member engagement
Previous experience in successfully delivering on Operational projects in a matrix environment
Ability to work independently and in a team environment to deliver on initiatives
Ability to manage to timelines and escalate issues as appropriate
Good organization and comprehension capabilities
Up to 25% travel

250

Bankwide Operational Process Manager Resume Examples & Samples

Bachelor’s or Master’s degree
Track record of proven process management within the Banking Industry
LEAN certified, and/or Six Sigma certified
Proven experience in process re-engineering that resulted in reduced expenses and/or improvements to the customer experience
Exposure to Enterprise Content Management technology and terminology
OnBase experience preferred
Working knowledge and experience using and applying process improvement best practices/techniques
Ability to effectively facilitate the implementation of new processes/procedures, manage projects, gather data, organize ideas, formulate recommendations and implement solutions

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