Operations Supervisor Resume Samples

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A Hessel

Alisa

Hessel

9930 Ofelia Row

Detroit

+1 (555) 242 5899

9930 Ofelia Row

Detroit

Phone

p +1 (555) 242 5899

Experience Experience

Los Angeles, CA

Operations Supervisor

Los Angeles, CA

Hirthe, Keeling and Smith

Los Angeles, CA

Operations Supervisor

Provide feedback to Operations Management team to assist with the performance management of the driver group
Analyzes and resolves work problems, or assists workers in solving work problems
Performs Condition Assessments (either personally or with the assistance of consultants) to assist in development of long range capital plans and budgets
Works with Quality Assurance Manager and Operations Manager to ensure complaints are fully investigated and provide solutions to remedy
Communicate with Assistant Managers and/or Operations Manager regarding daily operational issues and events; reporting directly to the Operations Manager
Assist in managing department workforce, reinforce company policy and procedure and establish and maintain healthy working relationship across the organization
Supervise and support the overall performance of Regional Operation Support Team, assist with career development and act as a matrix manager

present

San Francisco, CA

Operations Supervisor

San Francisco, CA

Thiel-Murazik

present

San Francisco, CA

Operations Supervisor

present

Identify resources, manage daily workload and, in conjunction with the Operations Manager, make staffing adjustments when workload necessitates
Assist with leading workers and Lead persons. Assist with maintaining a positive morale, work standards and developing teams
Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals
Monitor Loss Prevention performance and ensure/assist with the development of corrective/improvement plans to address deficiencies
Actively manage and develop the performance of employees, using consistent performance management and communications techniques
Establish and develop various reports and metrics related to workflow improvement and performance analysis
Communicate with Assistant Managers and/or Operations Manager regarding daily operational issues and events; reporting directly to the Assistant Manager

Education Education

Bachelor’s Degree in Related Field

Brigham Young University

Bachelor’s Degree in Related Field

Skills Skills

Strong communications skills and shows ability to provide direction to team; Ability to communicate professionally, both verbally and in writing
Solid knowledge of Operations Management; Excellent organizational skills, excellent communication skills (verbal/written), and management skills
Excellent ability to analyze credits, as well as a detailed knowledge of lending structure and sources and uses of cash. Please remove that bullet
Ability to give good quality oral presentations
Demonstrated excellent problem solving capability and analytical ability
Financial knowledge at a level that indicates a basic understanding of financial statements and budgets and the ability to identify and react to variances, etc
Demonstrated strong leadership skills, ability to motivate teams, and demonstrated ability to resolve complex member related issues
Experience of working in a strong continuous improvement environment ideally as Improvement leader with good proven knowledge of Lean principles and tools
Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation and safety issues
Capability of maintaining a favorable image when interfacing with internal and external customers. - Good written and oral communications skills

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15 Operations Supervisor resume templates

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Operations Supervisor Resume Examples & Samples

Have Complete end to end Process Knowledge & emerge as the SME for the process
Maintain intraday and EOD checklists to ensure key deadlines are monitored
Workflow Management
Check/Verify the task done by the team
Ensure that all audit trails as required by the function are verified and stored appropriately
Work closely with counterparts in donor location to ensure smooth functioning of the process
Respond to routine questions/complaints or queries, both from Team Members & Counterparts at Partner Locations
Keeps records of both problems and resolution, and escalates issues to the correct department or responds within established timeframes
Provide performance feedback to the team on a regular basis, with regards to Productivity, Accuracy & Turnaround Time
Proactively manage staff absenteeism and maintain professional work environment, escalate any concerns to Process Manager
Participate actively in council activities
Drive Zing within the Process & ensure that the Zing Matrix covers all aspects of Production & enables a Fair Assessment of the Team Members
Ensure that the Team Members process the Day to Day work as per the SOPs
Ensure that the Latest Process Updates/Changes are communicated to & understood by all Team Members
Escalate any Matter of Concern to the Process Manager on an Immediate basis
To Conduct Weekly Performance Reviews and ensure that adequate action plans are placed to bring up the performance levels
To Conduct Team Meetings / Reviews Periodically and provide feed back to line manager

Operations Supervisor Resume Examples & Samples

Supervise and oversee daily reconciliation of portfolios through various electronic and non-electronic methods
Coordinate priorities, proactively investigate business processes, conduct procedural due diligence and implement improvements in the area of Reconciliation, but also cross-impact groups such as Pricing, Corporate Actions, Security Master and Asset Transfers
Direct and participate in the identification, communication and follow-up of position, transaction, market value, cost basis, alternative asset, and other breaks, research root causes, and take appropriate action to communicate and resolve breaks with internal and external counterparties
Understand alternative assets, corporate actions, asset transfers and other client impacting events and their effect on the Reconciliation process
Institute, evaluate and communicate daily reviews of reconciled portfolios through management reporting
Constantly analyze key work drivers and identify opportunities to reduce manual exception rate through various methods, including automation and other technologies
Review and enter corrective entries in portfolio accounting system
Establish and develop various reports and metrics related to workflow improvement and performance analysis
Develop and maintain positive relationships with the firm’s custodians
Attend industry forums for the purpose of evaluation of best practices and serve as a subject matter expert on Reconciliation
Maintain compliance with regulatory and audit related requirements and guidelines
Organize, prioritize and evaluate special projects and other ad-hoc projects as necessary
Oversee the group’s KACE ticket queue and prioritize ad-hoc internal inquiries for cash, holdings or transaction verification

Operations Supervisor Resume Examples & Samples

Spends approximately 75% of time on the floor with associates building relationships, coaching, teaching, developing and providing performance feedback
Provides direct supervision to a team of skilled employees, which includes Workflow Coordinators & Merchandise Handlers
Administers policies/guidelines that directly affect work activities
Responsible for creating and supporting a great place to work environment by observing and coaching employees on proper job-related behaviors (JRBs) and providing timely feedback on necessary action plans
Owns, completes and delivers annual performance evaluations for each associate and independently delivers related messages to employees
Ensures production and accuracy standards meet DC objectives
Impacts business through responsibility for end results of the team or unit
In partnership with the Resource Planning Analyst, plans and uses independent discretion to organize day-to-day operations activities/objectives
Wave planning, weekly, monthly, quarterly and yearly targets and goals, shift turnover
Improves efficiency, quality and service of ongoing work by identifying process improvements and using best judgment to determine next steps for influencing change and partnering with leadership to resolve
Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organization policies
Resolves problems requiring broad-based analysis to determine solution
Presents problem analysis of operational issues (such as sudden productivity dips) and recommends solutions in a creative and logical manner
Motivates others and promotes collaboration and accountability to meet team goals
Builds trust with direct & indirect business partners by explaining rationale behind business processes & approach taken to decision making
Discusses and presents information and issues with business partners located in various departments (such as finance and engineering)
Participates in a team setting to provide solutions to business partners & customers
Knowledge of distribution operating systems including KRONOS, DLx, and WMS
Strong ability to manage multiple tasks with confidence
Demonstrated ability to lead and develop both self and others
Understand computer applications, such as Microsoft Suite, and utilize applications to do analysis and problem solving
3-5 years of line supervision preferred
Basic understanding of data processing principles, planning and organizing, knowledge of basic accounting principles and ability to develop and use variable budget

Operations Supervisor Resume Examples & Samples

Spends approximately 75% of time on the floor with associates driving employee engagement, coaching, teaching, developing and providing timely performance feedback
Provides direct and/or indirect supervision to a team of skilled employees, which may include Merchandise Handlers, Process Coordinators and Resource Planning Analysts
Responsible for creating and supporting a positive work environment by observing and coaching employees on proper behaviors tied to performance evaluations
Owns, completes and delivers performance evaluations for each associate
Build trust with all business partners and direct reports that motivates and promotes collaboration and accountability to meet team goals, support decision making and discuss solutions
Ensures safety guidelines, policies and procedures are adhered to by all Gap Inc. associates, temporary associates, contractors and visitors
Drives employee engagement through Employee Opinion Surveys
Ability to navigate through conflict and tough decisions while maintaining rapport and trust
In partnership with business partners, plans and organizes day-to-day operations activities/objectives
Knowledge of distribution operating systems
Strong ability to multi-task
Knowledge and experience using various computer systems to include Microsoft Word, Excel, Outlook & PowerPoint
3+ years of line supervision preferred
Demonstrated ability to engage others through effective leadership
Basic understanding of data processing principles, planning and organizing
Ability to lift, carry, push, pull, reach, grasp, bend and stack cartons as needed

Operations Supervisor Resume Examples & Samples

Spends approximately 75%of time on the floor with associates building relationships, coaching,teaching, developing and providing performance feedback
Provides assisted supervision to a team of skilled employees, which includes WorkflowCoordinators & Merchandise Handlers
Supports process of annual performance evaluations for each associate and independently delivers related messages to employees
Ensures production andaccuracy standards meet DC objectives
Wave planning, weekly,monthly, quarterly and yearly targets and goals, shift turnover
Improves efficiency,quality and service of ongoing work by identifying process improvements and using best judgment to determine next steps for influencing change and partnering with leadership to resolve
Presents problem analysisof operational issues (such as sudden productivity dips) and recommends solutions in a creative and logical manner
Builds trust with direct& indirect business partners by explaining rationale behind business processes & approach taken to decision making
Discusses and presents information and issues with business partners located in various departments(such as finance and engineering)
Participates in a teamsetting to provide solutions to business partners & customers

Operations Supervisor Resume Examples & Samples

Schedule: 2nd shift, 4pm - 2am
Provide Supervision of a distribution center team
Monitor Merchandise Processor performance to meet and exceed productivity, accuracy, quality, attendance, and safety targets for the individual and team
Ability to engage your team; train, motivate, coach and develop Merchandise Processors to achieve full performance
Issue corrective action as necessary
Lead daily shift start up meetings
Ensure a superior customer experience that fully supports the brand image and service level agreements
Embrace continuous improvement, process development and positive change to identify best solutions
Identify opportunities to improve practices and optimize technology and present recommendations to DC leadership
Develop proficiency in performing all tasks performed by Merchandise Processors you manage
Assess, plan and drive results within the team to ensure adherence to agreed levels of work expectations
Team engagement; be the first line of contact responding to employee's questions, addressing their concerns, following up with appropriate level of communications, professionalism and respect
Ensure effective communications-up, down and across the business
Ability to work various shifts as required
Model Gap's Code of Business Conduct, Principles of Integrity and appropriate level of trust and integrity
Participate in and support all company provided training initiatives
Support an open and engaging employee work environment, including round tables, open door policy and employee opinion survey
Possess communication skills that will support interaction with all levels of the DC leadership team, business partners, and peers
Ability to learn and perform all tasks of a Merchandise Processors in your assigned area
Effective issue resolution skills
Passion, enthusiasm, reliability and drive for results in present capacity
PC skills: Microsoft Office-Word, Excel, Access and/or other software/database skills
Knowledge of safety, WSIB and employment regulations
Minimum of 3 - 5 years distribution operations experience preferred
Experience with automated WMS, RF scanning preferred

Operations Supervisor Resume Examples & Samples

Ensure fully functioning registers and enforce back of house standards for cash and media maintenance and accuracy
Oversee all construction and overnight maintenance. Supervisor performance of contractors and ensure quality meets our standards
Consistently look for ways to cut costs while improving the work environment of staff
Develop shipping/receiving department to ensure goods are received and placed on floor quickly and accurately
Serve as a senior manager in the store overseeing and aspects of store management
Control all inventory movement, to minimize shrinkage, and to ensure the safeguarding of all company assets
Responsible for all aspects of bi-annual store inventory
Responsible for accountability of store keys
Assist with opening and closing store on daily basis
Assist in securing doors, windows, merchandise and successful alarming of store
Maintain presence on selling floor to ensure sales associates are supported as needed
Partner with Visual Management to ensure visual needs are met while complying with fire safety laws and space needs
Possess a thorough understanding of company policies and procedures & consistently follow and enforce company guidelines on operations
Serve as contact person with regard to all operations policies as stated in the Burberry Operations Manual

Operations Supervisor Resume Examples & Samples

Monitor Merchandise Processor performance to meet and exceed productivity, accuracy, quality,attendance, and safety targets for the individual and team
Abilityto engage your team; train, motivate, coach and develop Merchandise Processorsto achieve full performance
Team engagement; be the first line of contact responding to employee’s questions, addressing their concerns, following up with appropriate level ofcommunications, professionalism and respect
Model Gap’s Code of Business Conduct, Principles of Integrity and appropriate level of trust and integrity
Openminded; continually seeks to find new and creative way to accomplish tasks
Abilityto learn and perform all tasks of a Merchandise Processors in your assignedarea
Excellentverbal and written communication skills
Stronginterpersonal and relationship building skills
Excellentdecision-making abilities and ability to integrate and apply information
Effectiveissue resolution skills
Abilityto adapt in a rapidly changing environment
Provenanalytical abilities
Abilityto effectively communicate to motivate, develop and engage employees
Passion,enthusiasm, reliability and drive for results in present capacity
PCskills: Microsoft Office-Word, Excel, Access and/or other software/databaseskills
Knowledgeof safety, WSIB and employment regulations
2) Minimumeducational level
HighSchool diploma required
Post-secondaryeducation (university degree or college diploma) in a related disciplinepreferred or equivalent experience
Minimumof 3 - 5 years distribution operations experience preferred
Minimumof 1 - 3 years of leadership experience
Experiencewith automated WMS, RF scanning preferred

Operations Supervisor Resume Examples & Samples

Oversee and coordinate technical operations directly related to the News department
Coordinate with the News desk and scheduling department to ensure proper staffing levels for News show activities
Aggressive monitoring of all remote transmissions for quality control
Supervise Production and Technical Staff as well as tracking/reporting crew hours
Analyze technical faults and facilitate or escalate when needed
Ensure operations run smoothly and that personnel and equipment resources are available as required
Media Management of the News Video Server (TONS) as well as ensure all field staff have access to the necessary portable media in and outside the newsroom
Two years of experience in Broadcast News television operations. Supervisory experience preferred
Familiar with News automation systems, digital and analog systems, Video Servers, Electronic News Gathering (ENG) operations, specifically satellite, microwave and cellular systems
Possess a well-balanced and comprehensive understanding of a daily News operation of a television station
Advanced PC Skills, working knowledge of current Windows and Mac operation systems. Experience with Final Cut Pro or other nonlinear editing platforms. Extensive PC skills, both software and hardware
Acute attention to detail and team oriented

Operations Supervisor Resume Examples & Samples

Supervision and ongoing training of Housekeepers, Inspectors and Hospitality Attendants
Continuous visual inspections of Condominiums to ensure everything is clean and in working order
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations
Provide staff, training, coaching and performance reviews for the housekeeping department
Experience in housekeeping operations - preferred
Knowledge of LMS and PeopleSoft - preferred
English - required
Spanish - preferred
Strong communication skills - required

Operations Supervisor Resume Examples & Samples

Supervises operations personnel in the day-to-day functions of operational or administrative services
Administers all operation functions within the assigned organization. Ensures that all policies and procedures are aligned with corporate goals and initiatives and comply with regulatory guidelines
Recommends changes in the coordination of budgets, resources and deliverables to ensure timely completion of projects
Analyze and reviews internal and industry changes and recommends changes that may impact business needs
Supervises staff to ensure utilization in other areas of the organization. Exercises authority concerning hiring, performance management, reviews, promotions, salary decisions and terminations
3+ years of business analysis or operations support

Operations Supervisor Resume Examples & Samples

Responsible for the recruitment, training and development of staff and performance management
Competitive shop to understand market and recruit effectively
Design programs and incentives to maintain a team environment within the store
Provide monthly one on one sessions with staff, in addition to a weekly touch base with the management team
Resolve interpersonal issues in partnership with General Manager
Create, implement and lead all sales and training initiatives
Observe staff on the selling floor and their interaction with customers, co-workers and overall customer service level for purposes of reaching independent conclusions regarding areas of strength and opportunities for improvement
In partnership with GM provide training to new hires and provide continuous refresher and specialized training, as needed, to sales associates
Identify patterns in mystery shop scores, identify and execute training to increase overall scores
Assist with coaching associates in CRM program, including in the following areas: Thank you notes, Invite Back, Reactivation, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events)
Process Payroll maintaining schedules and ensuring staff adheres to attendance and punctuality policies and procedures
Manage store execution in accordance with the company's visual and operational standards and the circumstances and market issues applicable to each individual store
Analyze sales results and work with General Manager to create specialized action plans to achieve desired results
Prepare and execute staff communications in areas for improvement, areas of success, and other issues as deemed appropriate

Operations Supervisor Resume Examples & Samples

Ensure efficient lot operations by coordinating the movement of vehicles from check-in to the sale lanes
Inspect and maintain lot operations equipment and ensure that it is functional and in good working condition
Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, effective customer service and review
Experience in automobile industry or the Auction business required
Strong communication and interaction skills required

Operations Supervisor Resume Examples & Samples

Supervises team to ensure that all quality standards are met
Strong PC skills and excellent written and oral communications skills
Knowledge and understanding of applicable standard practices and regulations
Strong organizational skills are a must with the ability to multi-task

Operations Supervisor Resume Examples & Samples

Minimum of 3-5 years supervisory experience in a Distribution Center environment
Good written and oral communication skills
Able to prioritize and handle multi-task situations while delegating accordingly
Looks at situations with an open mind to determine the best way to proceed
Ability to prepare and analyze reports for production and quality including proficiency in Microsoft Word and Excel
Strives to exceed all company requirements and industry standards related to job
Promotes a professional work environment at all times
Has the ability to train, develop and motivate associates to become successful, thereby increasing job satisfaction and improving retention
Highly motivated and detail oriented
Ability to work flexible hours, overtime and weekends as needed
Able to maintain confidentiality
Knowledge and ability required to perform the functions of the job
Ability to work in a fast paced environment and meet the performance standards of the position
Climbing, kneeling and squatting as needed
Ability to readily understand, respond and react to both oral and written work direction
College degree in related field is desired

Operations Supervisor Resume Examples & Samples

Responsible for developing & executing strategies & plans for manufacturing activities, ensuring that performance (availability, yield, inventory, cost, productivity, utilization, ISO9K, EHS etc.) meets business requirements
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and career development
Ensures that the proper tools, resources are in place to support the team and the processes
Provide solution to day-to-day line issues & enforces escalation when necessary
Ensures the delivery of products and services that meet the performance metrics as defined by next level management
Prepares daily, weekly or monthly performance reports and attend operation meetings as required
Focuses on process quality and machine efficiency. Manage WIP and other resources to optimize operations efficiency at minimal cost
Ensure compliance to all ISO and safety standards and maintain good housekeeping in the assigned area
Interface with Engineering, Technical Support, Supply Chain, and other partners to resolve issues related to process control, machine utilization, quality, materials availability, SAP transactions and inventory control
Diploma in Engineering or non-engineering degree or equivalent Degree/Diploma from a relevant institute in Malaysia
Minimum 5 years of experience in an operations function with prior people management experience
Strong people and project management skills, with the ability to lead & motivate the team
Demonstrated analytical problem solving ability
Self starter, enthusiastic, resourceful & flexible
Knowledge of various systems applications (such as SAP/ELT/DTS/Workstream systems) will be advantageous
Familiarity with Lean Sigma or Quality Improvement methodologies is a plus

Operations Supervisor Resume Examples & Samples

Supervise a shift of on-air cable operations for 18 networks (including 51 distribution channels)
Monitor and maintain five multiplexed network distribution streams
Ensure reliability of on-air schedules in a fast paced environment, and work to maintain 99.999% on-air availability and reliability for all channels
Manage all daily operations center maintenance procedures
Ensure proper scheduling and supervise a shift of technical operators in live news and entertainment multi-channel environments
Lead operational triaging for issues affecting air
Act as stimulus to business functional leaders in coordinating daily schedules and broadcast operation
Lead the execution of live events on all entertainment and news networks such as WWE Raw, Watch What Happens Live, and BPL soccer
Serve as the point of contact for MSNBC’s Primetime, ensuring a reliable record and re-air process
Assist with project management related to the execution or enhancement of an entertainment or news network as appointed
Continue to exceed expectations in on-air reliability and customer service for all NOC clientele
3+ yrs experience in an On-air broadcast environment
2 yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements
2 yrs work experience showing strong computer, communication, and facilitation skills
2 yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others
2 yrs work experience in a fast paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios
Willingness and ability to be available to work any shift, and sometimes work overtime on short notice
Must be willing to work in Englewood Cliffs, NJ
Must be 18 yrs or older
BA/BS in related field
5+ yrs experience related field
Positive attitude and advocate who promotes high employee morale
Proven leadership, high energy level and strong people management skills
Should possess strong interpersonal skills for interacting with staff at all levels and clients
Experience with work rules and scheduling

Operations Supervisor Resume Examples & Samples

3-4 Years of Work Experience (preferably with Banking Industry)
PC skills (MS office)
Attention to detail and analytical skills
Time Management Skills and multitasking ability

Operations Supervisor Resume Examples & Samples

Motivation and skills to lead a group of employeesindependently
Good communications skills
Fluent knowledge of Dutch, French and English

Operations Supervisor Resume Examples & Samples

Manage the performance of all employees in order to meet operational goals including: cycle time reduction, productivity improvements, ACE/5S improvement, and cost out projects
Work with Engineering and Maintenance to oversee process controls in the area
Facilitate the resolution of employee relations issues within the work groups
Perform staffing coordination/flexing between production cells as needed
Set goals and fosters an environment of continuous improvement
Ensures a safe workplace supporting all EHS activities for the assigned departments
Establish and maintain strong communication lines between employee, Team Leaders, Supervisors and Staff
Enforce and adhere to company policies and procedures
Manage continuous Improvement projects driving active participation on all levels (hourly and salary)
Maximize efficiency of workforce using individual development goals to meet and exceed to company goals and objectives
Manage performance expectations by conducting regular 1:1 meetings with all direct reports to reinforce performance expectations and solicit employee feedback
Develop and execute a communication plan to keep team members engaged and ensure they have a clear understanding of departmental and organizational goals and objectives
Lead cross training efforts to ensure the team meets or exceeds production expectation

Operations Supervisor Resume Examples & Samples

Develop and maintain a guest-focused team anchored around the 4 standards of Disney quality: Safety, Courtesy, Show and Efficiency
Create a positive, collaborative and service-focused work environment
Ensure center service, safety, operational, financial and accounting standards are met
Experience with and passionate about working with children
Strong sense of customer service
Service industry (or related) administrative experience
Oral and written communication skills in both Chinese and English
Build strong relationships internally and externally

Operations Supervisor Resume Examples & Samples

Supervising operation in multiple buildings to ensure accurate receipt and shipment of merchandise which includes, tallying outbound shipments by load, scanning all outbound cartons, creating BOL and ensuring carton counts match system generated carton counts and product is properly loaded to arrive at customers distribution center or store in good order
Responsible for ensuring quality of work and maintains accuracy and integrity of inventory
Reports and tracks department numbers and correction of errors
Confirms all documentation requirements are correctly completed and turned into the control desk
Ensures individual department objectives and coaches the associates to reach their respective department’s productivity and inventory accuracy goals
Establish and adjust work procedures and shift schedules to meet deadlines as dictated by volume fluctuations
Acts as a troubleshooter to assist in resolving day-to-day problems, as well as, short-term and long-term resolution planning
Maintain safe and clean department with OSHA standards, in partnership with total DC safety record
Hands on leader that leads by example and excels at communication and coaching associates for desired results

Operations Supervisor Resume Examples & Samples

Supervising staff of WorkStudy Students
Opening and closing of the studio
Client Account Management
Completing various reports
Daily Reconciliation
Performing a variety of clerical functions
Assist Director of Operations with Special Projects and Tasks
Serve as liaison with night-shift Facilities Manager
Quickly resolve Teacher and Musician changes and substitutions
Provide support to front desk when needed
Serve as a contact for preferred vendors and repair contractors

Operations Supervisor Resume Examples & Samples

2 years of leadership experience
College degree required
Ability to deal with upset clients, showing patience, empathy and understanding
Ability to confidently handle situations quickly and independently
Ability to be flexible about work schedules, which may include weekends

Operations Supervisor Resume Examples & Samples

Requires minimum two years leadership experience
Requires minimum two years operation experience in financial services
Must have the ability to follow complex methods and procedures regarding asset based court orders in diverse routine and non-routine tasks
Ability to plan and prioritize to meet aggressive processing deadlines
Prefer familiarity with legal documents such as information subpoena's, restraining notices, levies, garnishments and court orders
Support and drives team work
Required to demonstrate strong customer service skills suitable for a business environment
Must be willing to travel on occasions for off-site meetings
Must be flexible and adaptable to change, frequent overtime/weekend hrs may be required
College degree preferred, and a High School diploma is required

Operations Supervisor Resume Examples & Samples

Excellent fluency in business communications - verbal and written
Analytical & strategic thinking
Prior work experience in US Mortgage banking will be an added advantage

Operations Supervisor Resume Examples & Samples

Ensure contractors on site adhere to site safety rules
Issue and manage the Permit to work process for the facility
Conduct induction training for contractors working on site
Carry out required safety checks and document same
Ensure that terminal housekeeping standard is maintained
Report any near misses, incidents or accident
Investigation of near misses, incidents or accidents where appropriate
Assist in internal and external audits
Carry out regular quality checks and perform quality driven functions
Maintain quality records to ensure traceability and compliance of the fuel with specifications
Maintain Calibrations of all systems
Conduct training of ship receipt contractors
Coordinate Shipping contractors
Monitor and manage stock to ensure uninterrupted supply
Inter tank transfers and batch release
Preparation of tanks for regular cleaning and inspection
Maintain operations records and manage Wetstock monitoring
Control and order other consumables
Maintain shift rosters and holiday schedule
Complete weekly wages spreadsheets
Liaise with mechanical and electrical contractors to coordinate maintenance and repairs
Manage maintenance of equipment

Operations Supervisor Resume Examples & Samples

Operations Supervisor will work with hourly housepersons to oversee projects, maintenance etc
Work with the Assistant Manager to schedule and provide in-unit maintenance
Work side-by-side with housepersons to perform maintenance and daily duties
Work closely with housekeeping to provide quality services to our guests and homeowners
Work on cost savings ideas and growing KRPM rental and association management business
Communicate goals and responsibilities to department
Enter billable hours into the computer
Schedule Building Maintenance work orders
Maintain an accurate maintenance database
Hold staff accountable for quality results
Comply with all Resort policies, procedures, and standards of operation
Deliver amenities and help clean rooms as needed
Must have a valid drivers license and clean driving record
Excellent organizational/time management skills
Must work well with others in a busy team environment
Must be able to work indoor and outdoor in extreme winter conditions
Flexible schedule, including weekends and holidays
Understanding of daily association operations
At least 1 year previous experience in Property Management - preferred
Spanish bilingual - preferred

Operations Supervisor Resume Examples & Samples

Facilitates proper communication and organization in the venue, as well as to and from the Home Office
Provides overall leadership and support for all staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Manages physical plant/facility to ensure proper maintenance and repair
Ensures that all special events are executed properly, to the client’s satisfaction
Creates very positive guest relations/experiences in a manner that portrays an energetic, sympathetic image of the venue
Minimum 2 years experience as an operations supervisor or higher in a hospitality related business
Must have a background in venue operations to include, production, special events and maintenance
Live music venue or event experience

Operations Supervisor Resume Examples & Samples

Solve problems by interacting with staff, brokers, sales assistants, and associates of correspondent firms; collect information and research accounts, records and systems
Provide information to various reporting agencies, states, and government entities by documenting procedures, responding to inquiries, conducting department meetings and maintaining records and preparing reports
Conduct and/or contribute to performance reviews and counseling, identify training opportunities for team members and assist with interviews and hiring
Improve processes by identifying opportunities to streamline procedures, prevent recurring problems through training and education and assist with system revision and upgrades
Facilitate the day-to-day department operations by maintaining schedules of time off and coverage, understanding all jobs and assisting or serving as a backup as needed and make decisions regarding proper documentation on client accounts, or reports to regulatory agencies
Five years of experience working in a brokerage firm
Financial Industry Regulatory Authority (FINRA) Series 99 or an “eligible registration” held within two years of being required to register as an Operations Professional
Leadership potential
Ability to pass required regulatory exams

Operations Supervisor Resume Examples & Samples

Responsible for project management and inventory control
Act as a liaison between the Care Center, WE brand and Marriott Hotels
Build and maintain relationships with WSI cross functional teams
Facilitate/participate on project conference calls
Provide weekly and monthly reporting to leadership, WE brand, Marriott
Track and manage terms payments
Report writing, maintains logs
Identify service trends and notify appropriate parties; brand, inventory, vendor, accounting, care center operations
Recruit, hire and train staff
Manage direct reports; monitor, coach, develop
Implement procedures, goals and department objectives
Support, implement and report on performance metrics
Bachelor degree in business related field or equivalent experience
5 years experience in customer service environment
Minimum 2 years with lead or supervisory responsibility
Technical skills required Microsoft office suite, TPM, PKMS, AS400
Salesforce knowledge preferred
Strong negotiating and decision making skills
Knowledge of the tri-state service area is preferred
Experience with P&L management and performance metrics
Self-starter that can excel in newly created position
Experience with "white-glove" home furniture deliveries is a plus

Operations Supervisor Resume Examples & Samples

Consistently demonstrate a positive, professional image and behavior to all Assocates, Supervisors and Managers
Communicate effectively and partner with all assoicates in an effort to improve quality, performance and safety
Demonstrate high level of interpersonal skills to include motivation, communication, change management and assoicate development
Proficient in oral and written communications
Ability to learn and retain a comprehensive understanding of all operating systems and processes
Effectively manage the operational business unit and achieve high levels of process improvement, quality, productivity and safety
Remain cognizant and consistent with company policies and procedures
Ability to have a flexible schedule and work long hours as needed
Provide effective supervision of associates
Associates Degree in Logistics, Operations Management, Business or related field or equivalent AND 2 years of related experience
Demonstrated experience working in a team environment
Excellent communication, analytical and problem solving skills
Strong organizational, time management and interpersonal skills
Undergraduate Degree AND 2 years of related experience
Experience working in a retail or manufacturing distribution environment

Operations Supervisor Resume Examples & Samples

Spends majority of time on the floor with associates building relationships, coaching, teaching, developing and providing performance feedback
Provides direct leadership to a team of skilled associates who are responsible to meeting production goals
Responsible for creating and supporting a great place to work environment by observing and coaching employees on proper job-related behaviors and providing timely feedback on necessary action plans
Completes and delivers annual performance evaluation and developmental coaching
Partners with the rest of the management team when developing plans and using independent discretion to organize day-to-day operations activities/objectives for their team
Presents problem analysis of operational issues (such as sudden productivity dips) and recommends solutions
Builds trust with direct & indirect business partners by explaining rationale behind business processes & decision making
Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire; teach and model appropriate safety standards and promote a healthy safety environment
Maintain a flexible work schedule and adhere to the requirement of working any designated shift and overtime as requested per business and operational needs
Strong interpersonal and human relations skills
Demonstrates respect for others and builds strong relationships and trust with team members at all levels
Demonstrate an enthusiastic and professional demeanor
Exemplifies the Sephora core values
Bachelor's Degree in a logistics related field preferred, or three to five years relevant work experience
3 years leading and managing a team of non-exempt associates
Demonstrated ability to deliver increased business results
Previous experience in working with a Warehouse Management System (WMS) and/or ability to quickly develop a proficiency in such systems. Knowledge in "Red Prairie" WMS preferred
Must be able to stand, sit, squat, lift and/or walk for duration of scheduled shift

Operations Supervisor Resume Examples & Samples

Supervises team of associates to maintain strong teamwork and customer service levels
Reviews ACD data to monitor the length of time customers remain on hold
Answers questions and recommends corrective services to address customer complaints
Monitors productivity and performance of customer service representatives and provides feedback, instructions and intervenes as necessary
Monitors case activity in the system to ensure proper handling and adherence to policies and procedures
Researches possible resolutions and/or redirects issues when appropriate
Works with Account Managers to anticipate client needs and identify opportunities and new ideas
Maintains complete knowledge of system and telecommunications capabilities, associated software applications and Internet access
Applies work procedures, supervises work schedules, and expedites workflow
Working within established company guidelines, studies and standardizes procedures to improve efficiency of representatives
Manages and participates in project development

Operations Supervisor Resume Examples & Samples

Primary responsibility for supervision of hourly employees in a bargaining unit environment and the performance of administrative activities associated with shop management and work team facilitation
Initiates, performs and coordinates activities to ensure compliance with work rules, customer requirements and other applicable laws and regulations
Assist and lead work teams in the production of gyroscopes and leads continuous improvement activities within the assigned area of responsibility
Employee adherence to work rules
Certification of labor records
Communication of the requirements for employee compliance with engineering, customer and safety requirements
Labor voucher review and approval
Attendance tracking
Corrective action administration
Overtime tracking, control and administration
Assist employees in the resolution of problems related to their work activity
Communicate business goals to employees
Leadership and guidance for employees in the identification of opportunities for improvement

Operations Supervisor Resume Examples & Samples

High School Diploma or GED required
Minimum 5 years of direct client service experience required
Minimum 5 years of experience in a banking or financial services environment required
Must be capable of working well independently and in teams
Ability to handle problem situations with colleagues and clients effectively
LI-NS1

Operations Supervisor Resume Examples & Samples

Foster a close working relationship with KRPM Association and Housekeeping
Assist area management with inventory, ordering, office paperwork and are quality walks
Provide staff, training, coaching and performance reviews for the housekeeping team
Spanish - helpful

Operations Supervisor Resume Examples & Samples

3-5 years Warehouse Supervisory Experience
Experience of working within a high volume / high value warehouse environment
Prior experience managing a team and motivating team members
Flexible and conscientious
Ability to measure productivity against available staff hours

Operations Supervisor Resume Examples & Samples

Be a champion of EH&S objectives and improvements
Coordinates customer requirements between cell support personnel and the team members
Supports local policy deployment / ACE (continuous improvement) objectives
Hires and coaches employees
Develops and implements employee training plans within and across manufacturing cells
Manages local ACE (continuous improvement) to do lists, coordinates implementation, and provides feedback to employees
Supports and follows all rules, guidelines, and standards

Operations Supervisor Resume Examples & Samples

Maintains a training program for all employees and assists in the training process, as needed, to ensure compliance with department policies and procedures. Communicates effectively with staff to ensure the department is operationally prepared to handle all assigned responsibilities
Resolves difficult or more complex problems or situations arising in the department, some of which may involve deviation from normal operating procedures, guidelines or policies
Provides feedback to manager on all important matters and developments relating to customers, the department or staff. Initiates appropriate action when required
May provide input into preparation of the annual budget and department goals, and monitors monthly department performance against those budget and goal expectations
Minimum of three years of banking experience
Demonstrated ability to work independently and meet prescribed deadlines
Ability to make responsible decisions within scope of authority
PC experience, including working knowledge of word processing and spreadsheet software
Previous experience with software systems being used in the department

Operations Supervisor Resume Examples & Samples

Ability to successfully dispatch CME transportation vehicles, ensuring consistent, on-time delivery of CME services
Assist in recruiting process and responsible for learning and assisting with the training of all CME programs and processes as they relate to operations for all Guest Service Drivers and Dispatchers
Involvement in employee coaching/progressive discipline process
Maintain a high level of appreciation for guest satisfaction and assist in the day-to-day management of service recovery processes. Assist in resolving Lost and Found, Guest Incidents and Market Metrix survey responses
Help in generating positive morale and engagement amongst the Operations team and driver group by supporting CME/VR programs. Be an advocate and support the HR team when rolling out HR/Employee initiatives
Responsible for the knowledge and assisting with the enforcement of CME Motor Vehicle Safety programs
Work with CME Fleet department to ensure the proper allocation and maintenance of CME vehicle resources
Operations Supervisor hours are inclusive of all shifts required to operate a 24-hour department, including overnight hours

Operations Supervisor Resume Examples & Samples

Ideally a Bachelor's degree from a leading university
Minimum 3-4 years of work experience in event planning, operations, project management or outdoor industry
Experience of mass participation event planning preferred
Valid driver's license is required

Operations Supervisor Resume Examples & Samples

Advocate and lead by example on Environmental, Health and Safety policies and procedures
Manage, lead, support, motivate and develop your team
Communicate effectively with your team – lead a working together culture
Work alongside other Supervisors and Managers to optimise the site output to the customer
Take Supervisory responsibility for your area of the DC, drive continuous improvements and productivity for your area to assist in the delivery of the Departmental budget
Develop a good system knowledge of your area
Make sure your team work within the guidance of SQD for all processes
Ensure accuracy is delivered in all stock file transactions
Achieve agreed KPI’s and reporting requirements for your team
Interface with internal and external parties where required
High level involvement in Health and Safety
Possesses leadership qualities
IT Literate: an experienced user of MS Office, Experience of using SAP would be desirable
A proactive approach to continuous improvements, always striving to drive efficiencies within the department
Strong organisation and time management skills
Confident and enthusiastic in your manner
A strong knowledge\experience of warehouse operations
Flexible and willing to adjust to the business needs where required

Operations Supervisor Resume Examples & Samples

Ensure movement of product within store: goods in and out shipment, replenishment, IBT, recalls, faulty stock processing and returns
Support the Management team with daily retail operations, including planning and direction of teams
Effective control of operational standards within the stockroom including Health and Safety
Effective schedule management and team deployment
Liaise with store management team to ensure floor re-ticketing procedures are on schedule
Liaise with management team regarding inventory levels, stock check preparation, ensure pre-check lists are completed, conduct pre-count check on entire stockroom, and take appropriate actions
Ensure all shipment discrepancies are escalated to the appropriate departments
Liaise with allocations team to maintain inventory levels both on the sales floor and within stock room
Ensure tasks relayed by head office are completed in timely manner: price changes, removing merchandise from sales floor, recalls, processing new merchandise etc
Layout and maintenance of stockroom responding to seasons as appropriate
Monitor store performance, budgets, targets etc. and report to Store Manager and finance as appropriate – make recommendations to improve profit and performance
Liaise with finance team to ensure accurate budgeting and forecasting
Work with Management team in the design and implementation of key performance indicators
Recruit, train and develop direct reports and other stores personnel as appropriate
Manage relationships with and liaise with third party suppliers to ensure security and cleanliness of store
Liaise with Loss Prevention team to ensure stock loss is investigated and minimised
Health and safety of store operations – carry out risk assessments where appropriate
Ensure that fire safety standards are complied with and staff are appropriately trained in safety procedures
Security of store – liaising with third party provider to ensure store is secure at all times
Maintenance of store – liaising with property department to ensure that maintenance of premises, fittings and equipment is carried out
Working with store merchandising team to ensure that displays reflect current season and product
In the medium term - review and make recommendations to Area Manager to roll out best operational practice throughout store operations
Excellent basic salary
Pension contributions
Life assurance
50% staff discount
Uniform allowance

Operations Supervisor Resume Examples & Samples

Provides continual evaluation of processes and procedures and suggests methods to improve area operations, efficiency and service to both internal and external customers
Works as a member/leader of special or ongoing projects that are important to area/process improvement
Uses appropriate judgment in escalating communication regarding department or employee concerns
Leads a team of contact center agents toward the achievement of the established quality, productivity and service level goals
Holds others accountable, recognizes strong performance and takes action when performance is not meeting expectations
Effectively communicates system and/or procedural changes to agents to promote thorough understanding
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level
Two-four years of leadership experience preferred
Strong passion for the brand and delivering a great customer experience with every interaction
Strong time management, communication - written and verbal- and interpersonal skills
Demonstrated track record of producing business results
Utilizes sound decision making skills and communicates well with other team members and business users
Identifies problems and recommends solutions
Prepares reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions
Works closely with management team in evaluating current systems and making decisions on future development
Demonstrates strong decision making and problem solving ability
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Sharepoint, Access)

Operations Supervisor Resume Examples & Samples

Responsible for ensuring adequate coverage of operational activities at all times through scheduling
Supervise fulfillment operations in a manner that provides maximum efficiency, accuracy and profitability
Develop on-going process improvements and supervise department functions to ensure efficient operations
Staffing, interviewing, hiring, and evaluating employees in a timely manner
Develops team leads and managers with continuing education
Training, teaching, coaching (cross training when applicable) of all department employees
Manage/Maintain department annual budgetary numbers, and monitor budgets weekly
Ensures all assigned equipment is in proper working order
.Bachelor’s Degree required
Good communication and interpersonal skills, verbal and written
Ability to work and make decisions independently within company guidelines and procedures

Operations Supervisor Resume Examples & Samples

Coaches, counsels, addresses conduct, behavior and performance issues with employees and temporary workforce
Works closely with People Ops on any decisions/actions affecting employees
Approve payroll, time off, etc. and address employee questions as needed
Develop and provide feedback through Performance Management for leads and Teespringers
Learn organization structure and understand all roles in each department
Ensure team is properly staffed and acts as a stand-in for a lead when needed
Oversee daily goals and ensure they are met or exceeded
Partner with manager’s to identify and remove any barriers to team’s performance
Develop project plans with manager’s for long term goals and provide weekly progress updates
Communicates with other departments as needed
Serve as Second line of defense for Problem Solve
Support and grow the company’s culture

Operations Supervisor Resume Examples & Samples

Facilitates proper communication and organization in the venue during concerts, special events, and other activities & performances
Provides overall leadership and support for guest services staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Assists in managing facility to ensure proper maintenance and repair
Must have a solid customer service background

Operations Supervisor Resume Examples & Samples

5+ yrs experience in an On-air broadcast environment
3 yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements
3 yrs work experience showing strong computer, communication, and facilitation skills
3 yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others
3 yrs work experience in a fast paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios

Operations Supervisor Resume Examples & Samples

Bachelor’s Degree or equivalent experience; High School Diploma required
Experience in the Returns Environment is a plus
Adaptable – Change before you have to

Operations Supervisor Resume Examples & Samples

Inventory management, including stock control, cycle count accuracy, shrinkage and ensuring appropriate assortment and model stock levels
Supervise and coordinate all aspects of customer service relating to customer repairs, servicing orders, and any post sale offerings
Supervise and coordinate all aspects of client services including, customer telephone enquiries, stock availability and any other post sale offerings
Oversee all receiving and shipping functions, including liaising with transportation, freight forwarders, Australian Customs, clearing/customs agents etc. to ensure local compliance
Partner with store management to ensure all back of house processes and systems support required service standards
Manage, coach, develop and train staff
Tertiary Certificate or equivalent life / work experience
Minimum three years retail stock management/inventory control preferably within the jewelery industry
Strong customer service ethics
Excellent communication skills – verbal and written
Proven multi-tasking experience with an ability to meet deadlines
Advanced skills in MS Word, Excel and MIPS
Flexible working availability, including evenings, weekends and public holidays
Previous experience in a luxury retail environment
Gemology Certificate/Diploma

Operations Supervisor Resume Examples & Samples

To supervise, plan, co-ordinate and undertake all required shop floor and stock room standards/tasks set by the Store Management Team in an effective and timely manner
To ensure store compliance with Company policy and procedures, taking a consistent approach with all team members. To ensure important management information is communicated out to all relevant team members
To passionately promote and drive Brand Image through knowledge of product and visual merchandising ensuring high standards and that company guidelines are followed at all times

Operations Supervisor Resume Examples & Samples

Provides direct leadership to a team of skilled employees, which includes Workflow Coordinators &amp Associates
In partnership with the DC Specialists, plans and uses independent discretion to organize day-to-day operations activities/objectives
Builds trust with direct &amp indirect business partners by explaining rationale behind business processes &amp decision making
Follow all Company, state and OSHA safety rules, policies and regulations to ensure safe working practices, including proper work attire teach and model appropriate safety standards and promote a healthy safety environment
Knowledge, Skills and Abilities
College degree in a logistics related field, or three to five years relevant work

Operations Supervisor Resume Examples & Samples

Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution
Offering clients the following services
First Class Mail presentment
Standard Class Mail presentment
Ecertified Mail presentment
New business management and onboard of new products
Oversee associates responsible for producing mail in a high capacity, fast paced automated environment with an emphasis on Quality and Productivity
Mandatory daily communication to staff surrounding high productivity, excellent quality, and employee engagement
Researching and providing recommendations on performance error investigations, root cause, and resolution
Responsible for shift operations and pass on updates, informing manager(s) and peers of process delays or breakdowns
Resolving problems or obstacles to production and/or quality
Daily validation of production’s input and output, with an emphasis on Risk Control measures: confirming work is compliant with regulations, Corporate Policies, and Lines of Business (LOB) policies
Ensure the requirements of the GDS Standards and Lines of Business’ SOP’s are applied at all times (Adherence to policies and procedures, while seeking opportunities to improve processes and operational efficiencies is a must)
Meet and or exceed all internal Service Level Agreements (SLA)
A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid level position in a production environment Associates Degree and/or Bachelor's degree in Business Management a plus
Exceptional written and verbal communication skills are a must, along with solid PC skills
Advanced interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
Ability to direct the team to meet Production demands and Quality deliverables
Must be able to work a variable schedule as deemed by production demands
Proven customer service skills, ability to manage conflict with tact, fairness and diplomacy and be a catalyst for JPMC corporate policies with an emphasis for leading by example

Operations Supervisor Resume Examples & Samples

Ensure dispatch can operate at a level of lowest cost operations
Maintain a high level of departmental morale
Ensure dispatch personnel are cross trained in other areas of the business such as dock and maintenance shop with a working knowledge of each business unit
BS in a related field or 10 years in a private fleet or transportation/distribution operation
Advanced Access, Excel and Power Point skills
Fluent in Spanish is an asset but not a requirement
Ability to work in a very fast paced environment
Ability to prioritize and multitask
High level of transportation management
Regular, reliable and predictable attendance is required

Operations Supervisor Resume Examples & Samples

Off-loading and receipt of Bulk Tankers of product
Blending of products in line with ISO Systems and Procedures
Filling of tankers for Bottling Operations
Quality Assurance checks
Administration of Bulk Alcohol System on Spirit 1 and the Scada computerised blending systems
Administration of Customs and Excise returns
Receipt of Charges from Distillery and reduction with water
Operation of Reverse Osmosis plant
Control of Inter Vat Operations, Filling and Dumping programs
Assist the Engineering department in the design, installation and commissioning of new equipment
Ensure that all relevant Quality, Safety and Environmental standards are adhered to
Transport of all bulk liquid to internal and external customers
Maintenance and control of the transport fleet in Midleton
Process and project management
Lead and motivate Team members in building and enhancing strong, professional working relationships within Bond Operations and across all departments
Encourage and motivate Team members to contribute to a high performing culture
Build team spirit and encourage ongoing open communication and collaboration
Candidates should hold a third level qualification in Food Science, Chemical Engineering, Process Technology or a similar related discipline
Proven team management/supervisory experience within a similar production environment
An effective leader who demonstrates the Company values of Real, Remarkable & Responsible
Highly motivated and pro-active self-starter
In-depth knowledge and understanding of relevant quality, environment, health and safety standards
Flexible and adaptable approach in a fast paced environment
Proven experience in identifying efficiencies and implementing process improvements
Strict attention to detail

Operations Supervisor Resume Examples & Samples

Maintain compliance with JLL’s policies and procedures
Develop and maintain good working relationships across all levels of the organization
Working supervisor of a team of skilled technicians; may spend a portion of their time performing the work supervised including performing Preventative maintenance, corrective maintenance and operations support
Provide day-to-day direction to a team including coaching on performance, coordinating activities, checking on quality and work progress
Perform QA/QC to ensure all work is completed to meet or exceed expectations
Provide coaching and mentoring to employees when opportunities are identified
Use analytical skills to resolve problems by identifying and selecting solutions and applying technical experience and precedents
Requires tact and diplomacy to exchange ideas and information in a concise and logical way
Projects a professional demeanor with colleagues, clients and their customers
Develop and maintain positive relationship with the Client Operations team
Act as the single point of contact to the owner
Provide real time status updates to ongoing projects as well as during Incidents
Lead SEV events
Ensure all Client and JLL safety procedures are followed, instills a culture of Safety into the team
Ensure that all employees have adequate training and are fit for duty as well as upskills and cross-trains technicians
Assist in reviewing and tracking all payables through P.O. system
Inspect buildings’ physical plant daily to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs
Ensure all managed sites are operating according to state and local building codes
Maintenance of client facility assets, including buildings/grounds and equipment in the area
Manage daily workload through collaboration with Maintenance Planner Scheduler team, Plan, schedule, and direct in-house staff, contractors and maintenance personnel in the performance of operations and maintenance activities at all client site/locations
Monitor contractors work and ensure work is being performed in accordance with contract specification
Continually evaluate service delivery process and make needed changes to drive cost savings initiatives
Support Account KPI’s be meeting or exceeding KPI expectations at the site level
Lead/assist in site incident investigation
Ensure proper and balanced workload between shifts
Timely communication to management and client of any critical issues
Participate and deliver performance evaluations with the aid of the Facilities Manager
Oversee the implementation of procedures, goals, and objectives within the site
Timely completion of all administrative duties and projects
Ability to work all days and shifts, including overtime (24 hours a day, 7 days a week operation, including holidays)
10 years of facility maintenance management experience, preferably in a large scale Industrial campus setting
Two years’ experience in managing or leading teams

Operations Supervisor Resume Examples & Samples

Extensive building systems knowledge, preferably with CMMS, BMS and controls
Client service-oriented attitude
Strong organizational and prioritization skills with attention to detail
Advanced computer skills
Strong financial/analytical skills

Operations Supervisor Resume Examples & Samples

Monitor Merchandise Handlers performance to meet and exceed productivity, accuracy, quality, attendance, and safety targets for the team and individually
Ability to engage your team; train, motivate, coach and develop Merchandise Handlers to achieve full performance
Lead daily shift meetings
Ensure a superior customer experience that fully supports the brand promise (GSC and online brands)
Embrace ongoing process development and beneficial change to identify best solutions
Identify opportunities to improve practices and optimize technology and present recommendations to leadership
Develop proficiency in performing all tasks performed by Merchandise Handlers
Assess, plan and drive workload within the team to ensure adherence to agreed levels of work expectations
Team engagement; be the first line of contact responding to employee’s questions and addressing their concerns
Model and drive Gap’s “Wear Your Passion” culture and philosophy
Knowledge of safety and employment regulations
Post-secondary education (university degree or college diploma) in a related discipline preferred or equivalent experience

Operations Supervisor Resume Examples & Samples

Manage and support the end customer care activity in terms of customer calls and staff availability to take calls
Ensure staff are trained to answer the customer call queries
Manage the reporting of customer call activities and ensure capacity planning is adequate
Report to management on customer call trends and manage those trends in conjunction with Operations Manager
Ensure that monthly team quality audits are implemented
Monitor results and provide feedback on a team and individual basis
Preferably Third level Business Degree
3 to 5 years proven experience in a similar role with preference in Insurance or Financial services
People Management experience
A strong knowledge of the Life Assurance industry
English and Italian fluency necessary

Operations Supervisor Resume Examples & Samples

Manage and plan for the physical receipt, processing, storage and shipment of delivered materials into and out of the distribution center
Prepare staffing plans during peak and off peak times to maintain consistent work flow for all associates in a productive manner
Motivate associates to ensure that predetermined productivity, cost, and quality standards are achieved or exceeded
Ensure good housekeeping and safe working conditions in the facility
Recommend new or improved methods, techniques and procedures for processing inventory more efficiently
Train new or newly assigned associates in the proper methods and standard operating procedures of a job function
Conduct associate performance observations and provide clear and concise feedback to associates
Prepare and complete observation forms and submit to HR in a timely manner
Complete performance evaluations of distribution center personnel
Establish and maintain good rapport throughout the department
Maintains a 100% EP within respective area(s) of operations
Act as a role model for other associates
Five to seven years of experience in distribution operations or an equivalent combination of training and supervisory experience necessary
Must have knowledge of distribution and inventory control methods and procedures, and the ability to apply such knowledge to practical situations
Knowledge of safety and security measures and the ability to apply them in a distribution center situation vital
Must be well-organized, detail-oriented, and familiar with record-keeping systems
Computer experience a major requirement. Knowledge of PkMS a plus
In depth knowledge of distribution center procedures and safe processing methods
Must be detail-oriented with strong mathematical and written abilities
Ability to communicate effectively to department teams, cross-functional partners and upper management
Strong planning skills with the ability to adapt to a rapidly changing environment

Operations Supervisor Resume Examples & Samples

40% - Supervision and Operational Excellence– Understand daily production demands and ensures that production needs are met; maintain established staffing levels through recruitment scheduling and assignment of hourly stakeholders
30% - Food Safety and People Safety – Promote a culture of People safety and Food safety by championing best practices in these areas and ensuring accountability and adherence to Cargill’s programs
20% - Engagement and Development of Stakeholders – Train and motivate employees to drive maximum efficiency, productivity, food safety and quality, and engagement; act as a resource for employees, through coaching, investigating and following up on employee issues
10% - Other projects and activities as assigned
1 or more years of supervisory experience with demonstrated ability to lead a team in an industrial or manufacturing setting
Post-secondary diploma of related field
Demonstrated coaching, leadership and team-building skills
Must be flexible with schedule of working hours and workdays, including nights and weekends

Operations Supervisor Resume Examples & Samples

Principle Accountabilities
Must be able to read and comprehend materials as applies to work task (ie: makesheets, yield sheets, safety manuals, product specifications, etc)
Open to learning to technology
Proven ability to lead, motivate and coach to obtain positive results
Ability to administer company policies and procedures

Operations Supervisor Resume Examples & Samples

A minimum of an Associate’s Degree is required, a Bachelor’s Degree is preferred
A minimum of six (6) or more years of relevant experience in distribution, operations, Supply Chain and/or logistics, and people management required with Bachelor’s Degree
A minimum of six (6) years of directly related experience in distribution, operations, Supply Chain and/or logistics required with an Associate Degree
A minimum of two (2) years of Project Management and Process Improvement experience is required
Experience leading, managing and/or coaching others is required
Experience working in a GMP environment is preferred
Healthcare industry experience is preferred
LEAN/Process Excellence or Project Management experience with demonstrated business results is preferred
PMP, LEAN, Six Sigma Certifications are preferred
Knowledge of SAP, PRMS, MARC and/or PPG is preferred
Strong analytical and quantitative skills
Knowledge of SOX requirementsWarehousing

Operations Supervisor Resume Examples & Samples

Ensure a smooth running of 24 hours Loaner sets operation with primary focus on customer and quality
Lead process/layout improvements initiatives (JJOS)
Coordinate the management and maintenance of all assets
Coordinate Compliance and audit requirements
Manage cross functional contact with 3PL, Supply Chain, IT, QA, Customer Service, Quality, EHS, …
Experience in Medical device / Pharmaceutical / Consumer Distribution and/or operations
Strong leadership & Operations management skills required
Ability to work in complex environments
Team player, adaptive to cultural differences, ability to motivate a team to strive for a common target
Experience partnering with 3PL, operating companies, customer Services, operations, IT, QA & EHS
Minimum 3 years experience in working in distribution environment. Experience in JDE 8.12 and Orthopaedics is an asset
Fluent in French – good working knowledge of English
Working experience in a regulated environment is an asset
Quality mindset
Results & Performance Driven
Big Picture Orientation with Attention to Detail

Operations Supervisor Resume Examples & Samples

Give information and direction to your team to achieve safety, cost, quality, delivery, and morale goals
Ensure relevant OSHA regulations are fully complied with, including personal protective equipment, fall protection, forklift and hazard communication requirements
Thoroughly investigate all accidents and complete accident report on the date of occurrence
Follow and administer Quality Policies and Procedures including food safety, HAACP, POGS, traceability, and production hold investigations
Maintain high standards of Good Manufacturing Practices and housekeeping in the department
Drive to achieve the lowest cost. Achieve cost goals for line, shift, and facility
Partner with Maintenance Personnel to improve efficiency and up time
Ensure that all department employees are properly oriented and trained. Evaluate performance and recommend areas of improvements as appropriate. Accountable for employee’s performance management, attendance tracking, training documentation, and coordinating Overtime
Lead the development of work practices that promote autonomy and accountability at all levels. Facilitate the accurate assessment of performance and implementation of ideas
Develop a positive relationship with department Union Stewards
Work across departments including Production, Continuous Improvement, Maintenance, Quality, and Finance in order to ensure process sustainability tools are understood and utilized regularly, with a focus on employee understanding and application of these tools. Prioritize focus to ensure mix, bake, and pack department alignment, driving towards product and process sustainability. Develop and update these process sustainability tools as needed, with an emphasis on enabling process owners to own tools in their respective areas
Responsible for establishing ownership of document accuracy on the floor and the process to ensure they are up to date and match team site documents
Engage and Coach employees on process sustainability best practices, including home settings, run rules, one point lessons, and deviation forms. Get feedback from employees on the floor on a regular basis to assess understanding and application of best practices. Adjust plans accordingly depending on employee feedback
Participate as a member of a focus team and leverage process check information to improve process sustainability
Evaluate and assess employees to determine training needs and develop employees to improve their knowledge and application of process sustainability tools (e.g. home settings, run rules, deviation forms, checklists, one point lessons). Establish tools for consistent start-ups in each department, including shutdown, cleaning, pre-startup consistent with our current RTBL home settings
Partner with the Continuous Improvement department in order to develop strategic and tactical plan and ensure alignment with annual operational objectives
Partner with counterpart in the bakery in order to stay aligned as best practices are established
Internal BS/BA 4 year degree and 2 years of supervisory experience in manufacturing required
Demonstrated skills in conflict management and fair management practices. Demonstrated ability to lead teams and provide direction
Proficient in written and oral communications skills
Must be able to work any shift, weekends and overtime as needed. Excellent interpersonal and communication skills and ability to influence without authority required
Proven experience in Lean Six Sigma, coaching and developing teams. Knowledge and application of home settings, run rules, one point lessons, and process checks (or equivalent) required. Leadership of and/or active participation in improvement teams strongly preferred
Will be working with approximately 30 Supervisors and 400 Employees in assigned area

Operations Supervisor Resume Examples & Samples

Safety: Champion safety processes, ergonomic efforts and hold everyone accountable for keeping their co-workers safe. Actively work to prevent/eliminate hazards that cause injury or illness
Operational Leadership: Ensure effective and efficient operations with a culture of continuous improvement. Maintain the production practices that support the Food Safety Program in the facility. Monitor product quality and production operations to meet customer expectations. Maximize raw material utilization and optimize best possible return(product yield) at the lowest possible costs (labor, packaging, operating supplies, etc.)
Engaged Stakeholders: Create an environment where all stakeholders are expected to be active members of the team. Involve stakeholders in the business and hold them accountable to expectations. Recognize and celebrate successes. Challenge people to be better than they thought possible. Create opportunities for growth and development. Ensure an inclusive environment that is representative of the local market
Bachelor's Degree in Business or related field or a minimum of 2 years leading teams in a labor intensive manufacturing environment (operations, maintenance, technical services, etc.)
At least 3 years experience as a supervisor in a meat processing facility
Strong listening/communication (verbal and written) - ability to get message across to a variety of audiences
Strong people management skills- ability to engage, develop, and motivate a large workforce
Ability to lead by holding self and others accountable; delivers on commitments
Demonstrated team building and conflict resolution skills. Ability to drive innovation and change within the workforce
Experience building a culture of teamwork, collaboration, accountability and empowerment of stakeholders

Operations Supervisor Resume Examples & Samples

Responsible for the direction, coordination and evaluation of all warehouse / distribution activities for assigned warehouse workers / loaders and drivers / routes
Ensure proper execution and implementation of all policies procedures with regard to picking, packing, shipping, receiving, inventory management, and distribution
Supervise a team of delivery drivers, warehouse workers, and loaders
Train and evaluate warehouse staff on effective inventory techniques and daily tasks
Supervise the planning and scheduling of company transport vehicles to maximize revenue producing opportunities and minimize downtime and excessive overtime
Monitor the team to ensure vehicles and other equipment are well maintained and that related repairs and safety issues are addressed in a timely manner
Conduct physical counts of inventory and reconcile floor counts and inventory shipments
Ensure compliance with safety codes, policies, and procedures of the Company and standards established by OSHA, FDA, and DOT
3 years of demonstrated leadership experience in warehouse/distribution center

Operations Supervisor Resume Examples & Samples

Responsible for operations coordination/integration and providing an overview of key shutdown and startup activities to t the turnaround leadership in assurance that a common schedule and priorities are set and maintained through communication of how individual units schedule changes can impact overall turnaround priorities
Through regular field presence ensures assigned area/zone operations are conducted safely and efficiently in environmentally sound manner to comply with operating plan. Receives and executes instructions from Superintendent Operations/Manager Area Operations. Coordinates readiness reviews, Operating Procedures reviews and operating limit policy reviews
Promotes operational excellence in creating and implementing sustainable work processes ensuring safe, reliable, effective and environmentally sound operations. Assists team in identifying opportunities to optimize process unit performance, standardize work processes and streamline workflows with support from technical disciplines. Acts as change agent to instill continuous improvement mindset. Analyzes suggestions to determine if substantive and sustainable improvements are feasible and presents to management for approval
Manages and Mentors Special Project Operators and coaches Operations Shift Supervisors
Minimum 7 years’ experience in refining operations with minimum 3 years as front-line refinery operations supervisor required

Operations Supervisor Resume Examples & Samples

Diagnoses operating problems and directs effective correction procedures
Prepare required reports and maintain complete recordkeeping procedures
Analyzes recording instrument readings and laboratory test results and adjusts various plant processes accordingly
Inspects plant to determine efficiency of operations, cleanliness, and maintenance activities
Prepares work schedules subject to approval of Project Manager
Prepares reports and maintains records
Assists Project Manager in conducting ongoing safety program
Establishes and maintains cooperative relationships with those contacted during the course of work
Valid driver’s license with no major infractions
A minimum of six years’ experience at a wastewater treatment facility
Hold a State of CA Grade IV Wastewater Certification
Computerized maintenance system skills and Microsoft office

Operations Supervisor Resume Examples & Samples

Review, monitor and follow-up on all area results. This includes managing plant costs to remain within budget guidelines
Maintain customer relations by ensuring product quality specifications are met
Maximizing usage while maintaining quality
Day to day supervision, engagement & development of direct reports
Consistent enforcement of policies and procedures including operations, food safety, human resources and health and safety
Responsible for direct issue, inventory, shipping & receiving
Other management duties as assigned
Computer skills, to include Microsoft Office and Kronos system

Operations Supervisor Resume Examples & Samples

Associate's degree, or equivalent work experience
Previous supervisory experience, proven leadership and team building skills
Strong influencing, negotiation, analytical and problem solving skills
PC proficiency utilizing Microsoft products in a Windows based environment
Excellent verbal, interpersonal, and written communication and interpersonal skills are essential
Demonstrated problem-solving and leadership skills
Must work well independently with limited direction
A strong accuracy and detail orientation
A commitment to teamwork and flexibility is critical
Ability to drive performance objectives
The ability to work with a variety of personalities and in a fast-paced environment is a must!

Operations Supervisor Resume Examples & Samples

Ensures efficient and safe operation of all HVAC and other mechanical and electrical equipment at North American Centre. Perform frequent reviews of staff work orders to ensure they are completed properly and follow-up communication is timely and appropriate. Assists in Energy Conservation Programs
Ensures delivery of high quality service related to tenant comfort/environmental conditions. Ensures that operations staff conducts regular water testing and the results recorded and corrective action is taken if required. Ensures that sufficient stock of reagent chemicals and system chemicals is maintained
Supervises operations staff and contractors engaged for routine manual or semi-skilled work. Trains and helps organize the daily work of maintenance operators and provides them with support and mediation. Assists Operations Manager in the selection and maintenance of material inventories and monthly scheduling of Operators shifts. In addition, the Operations Supervisor must follow-up with suppliers and contractors to ensure that goods or services provided are to our satisfaction. All employees, user groups and tenants are to be dealt with in a professional and courteous manner
Records utility meter readings on a monthly or as needed basis if required for Tenant billings and for monthly UCR updates
Provides emergency back up services after hours and on weekends. Covers for vacation or illness for regular scheduled shifts as well as for after-hours, on call requirements. Also responsible for projects, supervision of repairs and upgrading of equipment or buildings as required from time to time
Assists in the preparation of detailed reports and operating budgets
Maintains inventory, selects, specifies and authorizes material and equipment purchases
Maintains building drawings/specifications and operations manuals
Manages Projects as assigned
Possesses Building Environmental Systems Operator Class 1 Certificate and/or Journeyman status, or combined equivalent of experience/education in building operations
Extensive experience with computerized systems, i.e. building automation systems, lighting control systems, etc
Strong interpersonal and verbal/written communication skills
Experience with large commercial or multi-use properties
Strong related supervisory skills, minimum 3 individuals
Prioritizing multiple tasks in a constantly changing environment
Ability to frequently move around
Focused attention required during crisis management, must be alert and perceptive and able to resolve problems/emergencies

Operations Supervisor Resume Examples & Samples

Knowledge of and ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency
Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
Knowledge of the techniques, tools and applications associated with coordination of internal resources; ability to synchronize and integrate activities, responsibilities, and command and control structures to ensure that internal resources are used most efficiently in pursuit of business objectives
Knowledge of and ability to bring a reported problem to successful resolution
Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations

Operations Supervisor Resume Examples & Samples

Lead team of 15 to 30 hourly GES associates with varying levels of experience and education
Develop individuals and the team to solve operational issues
Organize and facilitate team meetings to achieve continuous improvement process
Coach team members to use the process and facilitate problem solving on the floor
Job level will vary based on experience and scope of role
Bachelors Degree is required in Engineering, Business, Operations Management, or related major
Ability to lead a team based approach to decision making Demonstrated ability to work in a results oriented, challenging environment
Willingness to work off shifts, weekends, & holidays

Operations Supervisor Resume Examples & Samples

5 - 7+ years of experience in accounting including at least 2 years of supervisory experience. Alternative partnership accounting experience preferred
Demonstrated strong interpersonal and collaboration skills
Attention to detail and organizational skills

Operations Supervisor Resume Examples & Samples

Effectively lead a production department that is focused on Safety, Quality, Delivery and Cost
Must have a safety 1st mindset and leads by example ensuring all safety guidelines are followed consistently
Develop and support a 5s mindset in all plant areas. Exceptional housekeeping is expected at all times
Develop an environment that fosters high employee morale promoting fair and equal treatment focused on results
Conduct employee performance reviews providing effective and constructive unbiased feedback
Ensure production goals are met or exceeded, including Safety, Productivity, and quality. Ability to recognize and resolve when gaps exists throughout the day
Participating in continuous improvement initiatives using lean manufacturing or problem solving techniques such as Kaizens, Value Stream Maps, 5-Why’s, 8D’s, Standard Work, or other process improvement programs
Ensure environmental compliance and policies are adhered too
Plan daily activities including manpower requirements managing vacations, schedule/ unscheduled absenteeism and over-time within budget and company policies
Manage associate skills matrices to effectively staff an efficient operation that promotes quality. Determine and perform training requirements as needed

Operations Supervisor Resume Examples & Samples

Under minimal supervision, performs tasks required for efficient operation of all functions in natural gas compressor station, including reciprocating and electrical horsepower, reciprocating compressors and other functions, systems, and equipment. Responsible for ensuring proper flows, temperatures, pressures, and levels. Recognizes operating deviations and takes appropriate corrective action
Ability to operate compressor station using a PLC control system
Recognizes equipment abnormalities. Communicates with maintenance regarding significant repairs
Responsible for recording of parameter values, completion of operating reports, notification of environmental deviations, and equipment lockout/tag-out for maintenance and repair
Effective written and verbal communication
Significant mechanical aptitude
Ability to read, comprehend, and apply information in operating and equipment manuals
Physical capabilities of standing, walking, bending, climbing ladders and stairs, stretching, reaching over shoulder height, lifting and carrying up to 50 lbs
Monitors operations daily to maximize efficiency
Plans and schedules work for employees
Purchases materials for plant operations
Monitors operating expenses; cost control
Builds and maintains capital and expense budgets
Trains and develops skills of existing and new employees
Prepares regularly scheduled reports of operations
Develops and Implements operating procedures
Attends Safety meetings and is an active leader in safety programs
Complies with company policies concerning regulatory compliance
Participates in company provided training
Must possess good people skills
Ability to delegate duties and assignments
Essential Requirements:Experience, Educational & Special Training Required
5 years’ operating experience in the oil/gas industry
Experience in reciprocating compressors
Experience in transportation pipeline operations
Experience with DOT part 192
Take call to relieve other employees as needed
Preferred Skills
10+ years’ experience in gas compression and pipeline

Operations Supervisor Resume Examples & Samples

Also responsible for sanitization of the clean room
Exercises judgment within defined procedures and policies to determine appropriate action
Frequently interacts with subordinates, internal/external customers, and functional peer groups at various management levels
Assigns duties and follows-up on employee performance
Must be able to work a flexible schedule to support a 24/5 manufacturing environment, the hours for this position are Mon-Fri 12pm-8:30pm
Bachelor’s degree in pharmacy, business or science field is preferred
Must understand CGMP!
Must have working knowledge of Chapter 211 guidelines for FDA!
Strong decision making skills with regards to financial impact, regulatory and legal issues, customer retention and patient safety
Must be able to manage staff in assigned area of the facility
Must be able to work in a demanding environment and manage small scale projects and timelines

Operations Supervisor Resume Examples & Samples

Operations Management: Responsible for the on-site daily administrative operations of the Neuroscience Center. In collaboration with the Operations Manager, assists with the implementation of short and long term projects to support the practice. Manages administrative staff and processes to ensure the efficient flow of patients through the practice
Coordinates the processes for patient check in including co-pay collection, forms, PROMS and RFID tag assignment
Coordinates the processes for patient check out including appointment/test scheduling and RFID tag collection
Ensures that administrative support work (authorizations, patient letters, etc.) is completed in a timely way
Serves as a primary contact to facilitate collaboration and resolve daily issues. Designs and implements front line improvement efforts
Works closely with the Operations Manager and Patient and Family Relations to resolve patient care issues in a timely fashion
Works closely with the Operations Manager to track/implement improvement initiatives and assists with the process of monitoring Quality Assurance measures and Patient Satisfaction results
Assists the Operations Manager with tracking staffing and productivity levels
Maintains a close working relationship with Facilities and Information Systems to resolve daily issues
Works closely with the Operations Manager and Research Assistants to operationalize the flow of Clinical Research studies
Interviewing and Hiring: Schedules interviews and participates in the hiring process for administrative support staff. Completes necessary Human Resources documentation for review and authorization by the Operations Manager. Ensures new employees are provided with appropriate training. Serves as a trainer for practice-related software applications utilized by medical and administrative staff
Staffing and Supervision of Personnel: Allocates staff to various functions through constant monitoring of daily activity. Makes arrangements for temporary assistance during staffing shortages. Ensures employee time is accurately captured and that all Hospital time reporting policies are adhered to. Authorizes and monitors all benefit time in accordance with Hospital Personnel Policies. Serves as a role model/coach for quality and service standards as well as compliance. Leads monthly staff meetings to track performance and give feedback. Empowers and serves as a mentor for members of administrative support staff
Evaluating Personnel: Assesses staff performance on an ongoing basis and provides continuous feedback in an effort to foster growth and development. Performs 3-month evaluations, annual performance appraisals and progressive discipline in conjunction with the Practice Manager and in accordance with Hospital guidelines. Bases decisions and actions on a thorough understanding of the issues at hand and proceeds with respect and diplomacy
Billing: Works closely with the administrative staff to monitor/obtain Managed Care referrals. Coordinates, supervises and provides training on the process of cash collection as it relates to patient co-payments. Coordinates, supervises and provides training for technical and professional billing. (Assures all appointments are arrived and that charges are submitted in a timely fashion.) Oversees the process of maintaining and updating registration information for returning patients
Financials: Works closely with the Operations Manager to maintain inventory of supplies, requisitions and equipment for the practice. Demonstrates effective skills in expense management; including staffing levels, supplies, overtime, equipment, etc. Analyzes patient volume and flow and forecasts clinic needs accordingly
Safety: Ensures full compliance with the Hospital, Departmental, TJC and DPH guidelines. Assists with annual safety training as well as ongoing education as it relates to safe practices. When needed, serves as Safety Supervisor for site surveying, inspections, mock fire drills, employee incident reporting, etc
Communication: Maintains effective working relationships with the Operations Manager Medical Director, Executive Director, physicians, patients and personnel. Promotes teamwork in daily activities, exercises diplomacy and consistently uses effective communication skills. Acts as a role model when disseminating information and actively listens to the perspectives of all involved
Other: Performs other duties as assigned
A minimum of 2-5 years of experience in a Healthcare Administration environment
Requires strong customer service and interpersonal skills
Requires a high degree of social facility and compassion
Requires the ability to handle confidential information
Requires the ability to take initiative and exercise judgment, along with decision making and problem solving skills
Requires the skills to focus on detailed work and to manage projects to completion

Operations Supervisor Resume Examples & Samples

In conjunction with the Practice Administrator, the operations supervisor will supervise the administrative assistants ensuring staff’s effectiveness in meeting the needs of patients and physicians served. Works closely with physicians, physician assistants and other patient care providers to ensure their administrative needs are met
Responsible for ensuring patients have an exceptional customer service experience, for instance, prompt return of telephone calls and timeliness with all required forms by patients
Adhere to budget by ensuring proper supply utilization and maintain supply inventory for administrative operations
Works with Practice Administrator to coordinate training of administrative staff and assists with the recruitment of new staff. Assists in writing and updating job descriptions, makes decisions regarding employees requests, coordinates staff meetings, coordinates performance appraisals, monitors progress and attainment of mutually agreed upon goals for the administrative staff
Establish schedules or matrix guides to rotate responsibilities required of the administrative assistants to cover daily tasks and to provide coverage during absences of other administrative assistants. Ensures that phone coverage is maintained during vacation or absences of other administrative assistants and during lunch periods. Coordinates with the Practice Administrator to ensure proper coverage for time off. Responsible for Payroll functions utilizing Kronos Time Keeping System
Works with the Practice Administrator in providing ongoing feedback to the employee regarding work performance and time and attendance issues. Conducts 90 day probationary evaluations and annual performance appraisals. Provides feedback for the employee’s evaluation and makes recommendations when appropriate
Maintain clinic schedules for faculty MD and physician assistant providers, including arranging for rescheduling of patient appointments as necessary. Oversee allocation of patient appointment slots to maximize efficiency and patient satisfaction
Oversees process to ensure surgeries are scheduled in a timely manner and prior authorization is obtained for optimal efficiency. Provides technical assistance to staff as necessary
Assists in implementing and maintaining Ambulatory Wide Initiatives; especially those focused on patient satisfaction
Works with Practice Administrator to resolve problems among patients and administrative staff as necessary. Collaborates with Patient/Family Relations to resolve service issues in a timely and appropriate manner
Ensures that administrative staff resolves patient billing for services in a timely manner– denials and a rejection
Bachelor’s degree preferred in the health sciences, business, or public health
A minimum of three (3) years of direct office supervisory experience in a healthcare environment is strongly preferred
Application-level software skills required, to include Windows, Microsoft Office, hospital utilized systems (electronic medical record and registration systems)
An understanding of
Capacity to communicate (verbally and in writing) clearly and organize multiple tasks
Ability to effectively respond to time sensitive issues
Ability to coordinate activity in a busy office environment

Operations Supervisor Resume Examples & Samples

Ensure warehouse operations comply with federal, state, and local company policies
4 year degree preferred
MS Access proficiency and ability to interpret and analyze data

Operations Supervisor Resume Examples & Samples

Assertively seek solutions at the root level or problems
Must be open to flexible day shift with typical hours of 5AM till 2PM, Monday through Friday, with some overtime based on business needs
Change management experience
Proactive self starter with ability to work effectively with little or no supervision

Operations Supervisor Resume Examples & Samples

Oversees resolution of employee relations
Up to two years of experience in pharmacy setting, 1-2 years experience in leadership role including 1 year at ESI preferred
Technical expertise of ESI’s systems and platforms helpful

Operations Supervisor Resume Examples & Samples

Must be able to come to work promptly and regularly
Must be able to take direction and work well with others
Must be able to work under the stress of and meet deadlines
Must be able to concentrate and perform accurately while meeting applicable productivity measures
Must be able to change productively and to handle other tasks as assigned
Work independently in the absence of supervision
Assumes and performs other duties and responsibilities not specifically outlined herein, as requested
High school degree or equivalent
Minimum of four (4) years of corporate travel agency experience in past 6 years
Prior managerial experience of 1-2 years preferred
Proficiency on Sabre and Turbo Sabre GDS systems
Knowledge of Internet search processes
Knowledge of word processing, spreadsheets and email software
Ability to work nights and weekends when needed
Ability to motivate a team and foster effective teamwork
Ability to resolve employee relation issues
Embraces diversity
Demonstrates adaptability and flexibility
Ability to work independently, exercising discretion and judgment
Good time management and follow-through on goals, plans, and projects
Exhibits excellent problem solving skills
Demonstrates personal and organizational integrity
Capability of maintaining a favorable image when interfacing with internal and external customers. - Good written and oral communications skills

Operations Supervisor Resume Examples & Samples

Coordinate, monitor, and optimize the daily work activity of personnel to complete appropriate tasks as scheduled
Motivate, coach, develop, and discipline employees within area of responsibility
Ensure workplace safety and maintain safe working conditions through field inspection of work sites and equipment
Manage the preventive maintenance work flow to ensure they are performed efficiently and in a timely manner
Management of the tool room to ensure it is well organized and stocked
Familiarity with the performance appraisal process, rewarding and disciplining employees,
Timely respond to customer requirements and effectively resolve any complaints
Supervise subordinates, complete employee evaluations and plan and arrange for development and training
Preparation of all paperwork associated with schedule changes; badge and license renewal
Resolve employee problems and discipline issues
Consult daily with operations area personnel to discuss and define operational issues
Supervise balloon / calibration sphere launches and support the required monthly reports on time
Aid in determining priorities for the area with regard to resources
Assist with developing goals and objectives for the area and monitor progress
May be required to assume the responsibilities of the Operations Manager during his absence
Assist with initiatives associated with safety, environmental. Monitor and track activities in these areas and insure appropriate resources are available

Operations Supervisor Resume Examples & Samples

Manage the Traffic Manager team including the hiring, training and mentoring of the Traffic Managers to ensure that they are compliant with all Traffic Manager processes and procedures. Help the Sr. Traffic Manager validate urgency rankings to ensure priorities are consistent with Account/Client expectations. Oversee the master seed list, prospect metric reporting, and any other consolidation reporting/documentation handled by the Sr. Traffic Manager
Support Operations Director and senior management in identification and optimization of operations procedures. Develop and maintain business processes to meet customer expectations and company goals
Participate in creation and review of vendor contracts, new vendor set-up, client estimates, POs and invoicing. Facilitate client feedback for account receivable activities
Assist Operations Director in day-to-day coordination and management of business operational activities. Coordinate submission of the monthly Marketing Planner/Galley List
Support Operations Director in overseeing the monthly client forecasting/accrual process. Provide support to management and tracking of the CRM client budgets including monthly project closures. Manage coordination of client approvals and any other financial information to the Account teams
Develop and/or analyze time tracking reports, project tracking, and ad hoc reports as needed/requested
Strong leadership and interpersonal skills
Good attention to detail and follow through
Strong Process Documentation abilities
Able to perform in fast-paced environment
Works well within a team with a strong capacity to work autonomously
Sound financial acumen
Proficient with Microsoft Office-- PowerPoint, Excel, Word

Operations Supervisor Resume Examples & Samples

Supervises assigned technical and administrative staf and performs personnel actions including hiring and performance evaluation
Supervises program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems
Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits
Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement
Prepares and provides various reports and technical reviews to senior management as requested
Ensures compliance with relevant corporate and government policies and standards
Participates in special projects as required

Operations Supervisor Resume Examples & Samples

Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
Manage direct reports and the cost-effective operation of all project tasks
Manage subcontractors that provide services to program
Manage audits of operations
Collaborate with other Managers to ensure effective coordination of activities
Develop and implement operational policies and procedures in collaboration with other key stakeholders
Establish and maintains effective relationships with clients and other external entities
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance
Monitor performance against key indicators established internally or by the clients
Develop solutions to issues or complex problems
Develop performance goals and objectives for staff, and monitors achievement of those goals
Bachelor's Degree in Business Administration, Public Administration, Social Sciences or related field required
Minimum of 2 years experience managing data entry and call center staff in a high volume operation
Strong client management skills
Proven ability with operational analyses, processes and performance indicators
Excellent organizational, written and verbal communication skills
Ability to work as a team member as well as independently

Operations Supervisor Resume Examples & Samples

Managed/motivates a team of employees
RF equipment experience
Microsoft Office Suite proficient

Operations Supervisor Resume Examples & Samples

Directing all activities for your assigned production lines on a shift in accordance with goals, product standards, costs, budgets, manpower and established procedures
Coordinating and supporting Continuous Improvement activity through the facility
Identifying opportunities to eliminate cost and/or waste through applying LEAN manufacturing principles

Operations Supervisor Resume Examples & Samples

Supervisory experience with exceptional interpersonal and communication skills
Experience leading hourly and salaried employees in a fast pace environment
Ability to motivate and inspire change amongst team members
Knowledge of computer based ERP system and production planning / scheduling along with strong PC skills including the use of Microsoft office suite
Experience with TPM, Preventative Maintenance practices
Experience with SPC, Statistical process control methodologies
Understanding of 8D or other Quality root Cause Analysis

Operations Supervisor Resume Examples & Samples

Schedules personnel on an event basis. Verifies attendance of all personnel
Ensures accurate preparation of all food and beverage items as listed on stand sheet. Ensures quality of products through testing of warmed products, including use of thermometers and random taste testing, within reason, of items such as pizza, pretzels, and popcorn
Ensures proper sanitation and Department of Health guidelines are followed
Observes, evaluates and documents job performances of all employees. Recommends personnel actions such as promotions, transfers disciplinary action and discharges
Enforces company policies. Upon informing upper management, issues and logs verbal reprimands regarding infractions of said policies. All future reprimands involving the same problem and the same employee are handled by upper management

Operations Supervisor Resume Examples & Samples

Assign and directs the workflow of team members, and coordinates with other functional areas inside and outside the department
Coaches and coordinates the development of the staff
Assists in preparation of budgets and supports revenue and budget goals
Monitors processes and procedures for efficiency and implement changes
Ability to successfully interact with others to accomplish goals and solve problems
Excellent communication, organizational, and planning skills
Ability to manage multiple assignments and projects
Results oriented

Operations Supervisor Resume Examples & Samples

Review, revise, improve and drive safety policies and initiatives to ensure best practice is in place as a minimum and to reduce risk. Work with established reporting protocol to ensure corrective actions, where applicable are escalated as required
Drive and manage a sustained culture of achievement of high quality standards with a continued focus on GMP and right first time to ensure manufactured product is defect free and market ready
Manage established process and procedure with passion to
Experience of working in a FMCG environment ideally dealing with high value, low volume production
Experience of working in a strong continuous improvement environment ideally as Improvement leader with good proven knowledge of Lean principles and tools
A proven ability to make the tough call and drive decisions to support business needs
Demonstrated experience of working to a high level within the constraints of a regulated industry
Ability to work both as part of a team and as an individual for extended periods of time
Experience of working in the biotechnology section with prior knowledge of medical device manufacture would be advantageous
Demonstrated supervisory skills and the ability to lead others
An awareness of ISO 9001:13485 or CGMP processes
Scientific Training (Degree or similar qualification)

Operations Supervisor Resume Examples & Samples

Provides directions to employees according to established policies and management guidance. Administers company policies that directly affect subordinate employees
Provides leadership, coaching, and mentoring to subordinate group. Supervisors at this level have impact on budgeting, controlling costs, planning, scheduling, and procedural change
1-3 years demonstrated supervisory skills
Demonstrated successful track record of participation, design, development, and completion of projects in an area of expertise
Demonstrated success of establishing, and maintaining effective working relation

Operations Supervisor Resume Examples & Samples

2-3 years demonstrated supervisory skills
3-5 years of Title and Recording process knowledge preferred
Solid administrative skills; supervisory skills
Planning skills as well as skills in data and situational analysis

Operations Supervisor Resume Examples & Samples

Must have high school diploma or equivalent
5-10 years’ experience with residential examining, preferred
Demonstrated excellent problem solving capability and analytical ability
Customer service orientation
Strong communications skills and shows ability to provide direction to team; Ability to communicate professionally, both verbally and in writing
Demonstrated successful track record of participation, design, development, and completion of projects in an area of expertise
Demonstrated success of establishing, and maintaining effective working relationships

Operations Supervisor Resume Examples & Samples

Inventory control background
Leadership skills (accountability and ability to challenge team)
Excellent communication skills (verbal & written)
Labor Management System experience
Strong coaching and training background
Microsoft Suite proficient
Self motivator
Solid knowledge of Operations Management
JD Edwards 9.1 experience
Receiving experience in a warehouse/distribution center environment

100

Operations Supervisor Resume Examples & Samples

Carry out supervisory responsibilities for up to 25 associates in accordance with the organization's policies and applicable laws, including interviewing, hiring, dismissing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Monitor, investigate and correct incorrect processes, issues and customer complaints in a timely manner
Ensure efficient use of labor; utilize appropriate labor management tools, reporting, tracking, etc
Collaborate with management to identify and drive department metrics and procedures (safety, cost-per-carton, productivity, on-time fill rate, standard work, etc.)
Effectively communicate throughout the organization, set up and lead departmental meetings
Investigate methods, new ideas, and projects for continuous improvement
2+ years' related leadership experience in a warehouse and/or distribution environment is required. Advanced knowledge of WMS Systems, Big Box Distribution, and/or multi-channel retail fulfillment preferred

101

Operations Supervisor Resume Examples & Samples

Efficient utilisation of ABB resources & assets to fulfill business & customer requirements safely,on time & profitably
Operations development & growth
Employees are effectively managed to deliver
Understanding & compliance re business insurance & liability
Operations risk management & control of hazards is in place
Application & communication re relevant legislative requirements & industrial best practice standards
Ensure motivated & task / safety / quality focussed employees
H&S & environment
Innovation
Technical Support for the operations & service delivery
Practical experience in the repair sector of the electrical industry in relation to rotating machinery
Strong leadership & practical experience in setting & achieving expectations
Minimum intermediate level of computer literacy with Microsoft Office products
Full & current driver’s license
Understanding of finance, accounting & stores systems
Engineering & trade relevant papers
Line management (desirable)

102

Operations Supervisor Resume Examples & Samples

Act as Manager on Duty when there are no managers present. Handle any guest complaints that are elevated to you when hourly associates cannot handle
Assist in Bistro and Front Desk during peak business demands
Checking guests in and out at the Front Desk
Taking orders, preparing & delivering food in the Bistro
Managing the room inventory to ensure hotel sells out on nights that it can, but keeping guest relocations to a minimum
Daily property walks
Inspecting guest rooms and public areas, for cleanliness, everything in working order and positive guest impression
Ensuring room statuses are updated at end of Housekeepers shifts
Familiarity with, and upholding the Brand Standards for Courtyard and Marriott International
Taking inventory and placing orders for department they are responsible for that quarter. Those departments will be rotated to give these future managers a well rounded experience
Generate and administer training to associates, both new-hires and ongoing
E-mail a shift re-cap to all leaders at the close of their shift

103

Operations Supervisor Resume Examples & Samples

Ensure development of individuals and teams
Perform employee appraisals. Recognize employee disciplinary problems, conflicts and effectively communicate to management
Manage conflict and identify problems to arrive at constructive solutions while maintaining positive
Interface with third party vendors to ensure that resources are qualified
BS/BA in a biological, agricultural, or related field
Four years experience in a biological, agricultural, or related field - or equivalent combination of education and experience
Demonstrated leadership abilities, preferably in a laboratory or routine testing environment

104

Operations Supervisor Resume Examples & Samples

Directs the activities of the operations team by scheduling employees, delegating tasks, overseeing workflow and making adjustments as needed, enforcing work-related corporate and departmental policies/ procedures practices and effectively communicating changes that affect employees’ work
Ensures operations for specific jurisdiction(s) and systems proceed in a continuous and trouble free manner. Troubleshoots problems with Senior Computer Operators
Demonstrates and role models a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services
Works to build an effective partnership with the customer on a daily basis. Listens to customers and asks the appropriate questions to determine their requirements
Ensures that customers’ concerns or service level incidents are addressed promptly and efficiently by delegating to the appropriate employee(s), personally troubleshooting and implementing solutions or escalating to the appropriate member of management or second/third tier resources
Collaborates with other parts of the organization as required to first share and analyze customer requirements and then develop and implement the best strategy and processes to meet those requirements
Assists Manager in the process of analyzing and evaluating the department’s performance and processes to determine if it is meeting and exceeding customers’ needs while meeting financial goals. Identifies proactive solutions for continuous improvement
Assists Manager with recruiting and hiring of the best candidates for open positions by pre-screening candidates’ applications/resumes; scheduling interviews and conducting interviews; accurately evaluating and candidates on the appropriate skills, knowledge and competencies for the position; and consulting with other interviewers to select the most qualified candidate
Ensures that employees are sufficiently trained to perform their jobs by identifying technical and soft skill training needs, planning and scheduling internal and external training, conducting training as needed and following-up and evaluating the effectiveness of training
Inspires and motivates employees to achieve results by setting high goals, rewarding and recognizing employees’ strong performance, celebrating team achievements and providing incentives based on knowledge of what motivates each employee
Effectively manages the performance of his/her team by meeting periodically with employees to discuss performance expectations and goals, providing frequent coaching as and mentoring, accurately evaluating and documenting performance, providing corrective and reinforcing performance feedback as needed and holding employees accountable for achieving results
Develops employees for future career growth by accurately assessing and documenting developmental needs, conducting career path conversations with employees, creating developmental plans based on employees’ career goals, providing coaching and mentoring as needed, providing opportunities for development and following up on employees’ development plans
Engages employees by planning and conducting teambuilding activities, fostering the free flow of information, soliciting feedback/input from employees, acting on feedback received and encouraging innovation
Completes HR-related administrative processes for his/her team such as overseeing compensation/payroll process
Enforces and communicates HR-related corporate and departmental policies and procedures
Participates in procurement/new business related to new technology planning, implementations, and transitions
Coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines without supervision
Approves and oversees the performance of operational procedures and checklists
Ensures that operators are adhering to service level agreements (SLAs) and following established SLA performance requirements
Ensures that operators are adhering to IT best practices and following established IT Best Practice performance and audit requirements
Develops and maintains operational procedures and control mechanisms to improve operations and reduce operational errors
Interfaces with vendors as needed. Demonstrates the appropriate communication techniques to build strong relationships, such as listening, asking clarifying questions and responding in professional and confident manner
Assists in troubleshooting of operations and networks where appropriate
Assists operators with their duties as needed. Must be able to complete each of the duties of a Senior Computer Operator
Completes special operations projects with some assistance from Manager
Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives
Working knowledge of IP Protocol, LAN/WAN topology (frame, DSL, Cellular, X.42, X.25, ATM, Satellite, Radio, PTP, Dial-up), intermediate knowledge of associated monitoring and troubleshooting tools (HPOV, HNS vision, Spectrum analyzers, solarwinds, whatsupgold), Data Center network equipment (firewalls, switches, routers, etc), and network cable specifications
Advanced knowledge of GTECH IT best practices and associated tools related to Incident, Change, Release, Audit, and Problem Management
Advanced knowledge of GTECH ISMS policies and procedures
Advanced knowledge of GTECH environmental systems and procedures
Advanced knowledge of GTECH proprietary solutions for operations
Advanced knowledge of GTECH automation suite and processes
Working knowledge of IBM middleware applications (JBOSS, Websphere, etc)

105

Operations Supervisor Resume Examples & Samples

Manages the processing environment to protect the production systems critical to the success of the business
Delivers an operations environment that meets all service level agreements (e.g., 24/7 availability, response time parameters, etc.) and availability targets
Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements
Develops, manages, and forecasts the budgets for the relevant cost centers
Knowledge of processing administration and processing activities and controls
Knowledge of company's products and systems
Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization (e.g. executive, management, individual contributors)
Excellent problem solving, team and time management skills managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency to operate independently

106

Operations Supervisor Resume Examples & Samples

Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work
Monitors and analyzes costs and prepares budgets
Excellent organizational and planning skills
Excellent communication skills (verbal/written)
Experience with quality control
Experience with MS Office products, including Word, Excel, PowerPoint and Outlook
Ability to engage and motivate a team
Hands on experience with JDE and/or E1 or comparable systems
Material handler equipment experience (cherry picker, forklift and walkie)

107

Operations Supervisor Resume Examples & Samples

Leads a team of associates within a department or process area of the Operations Center. Administers daily work functions to ensure the achievement of daily business goals
Directs and prioritizes workflow and maintains manpower to meet order volume and capacity requirements
Ensures individual and team production goals are met, maintains reports, and provides analysis of performance
Provides support and coaching of associates
Ensures frequent communication with team by conducting daily huddles
Maintains reports and completes assigned projects in a timely manner
Ensure a safe working environment through modeling safe behaviors, leading audits/inspections, correcting unsafe behaviors, conducting safety meetings, and utilizing proper work methods, procedures and equipment
Handling shift administrative activities such as time/absence reporting, attendance control, vacation planning, overtime and etc
Update daily production schedule in conjunction with Master Scheduler
Planning daily work schedules, determine priorities, allocate work assignments, and regulate production processes in order to meet specific daily production requirements lean manufacturing efforts and projects
Maintain and support all 5S initiatives
Participate, and drive all Continuous Improvement projects
Evaluating employees’ performance and provide feedback
Organization/Prioritization
Microsoft Office (Excel, Word, Outlook)
Kronos
Provia
Evavi
Previous ISO and FDA Experience
Previous experience in a supervisory position in a warehouse environment preferred; or success completion of an IM Operations Team Leader Trainee program
Strong written and verbal communication skills are required
Knowledge of MS Office Suite (Word, Excel, Access, Outlook) is preferred
Regularly required to stand, walk, reach, and crouch. Must be able to lift up to 50 pounds

108

Operations Supervisor Resume Examples & Samples

Proficient Tax Services skills
Knowledge of workflow management strategies and programs
Client reporting skills
Five years of directly related experience
Experience in supervisory-related tasks/assignments

109

Operations Supervisor Resume Examples & Samples

Bachelor’s degree or equivalent work experience preferred
3 years field operations and/or dispatch center experience preferred
Familiarity with Verizon’s Network Transformation strategy
Excellent written communication and presentation skills desired
Proficient in MS Office suite

110

Operations Supervisor Resume Examples & Samples

Performs all duties required of a janitor or other assigned employee
Is accountable for meeting all of the obligations required of assigned employees
Willing to promote NMS Core Values in the workplace
Helps direct and guide assigned housekeeping and janitorial employees
Helps train new staff and provides ongoing training to existing staff
Regularly conducts, replaces, and disperses assigned inventories
Regularly conducts inspections to maintain the quality of provided services
Coordinates associated equipment care and maintenance
Helps conduct safety meetings and insures daily operations are in compliance with company and client safety requirements
Makes sure all quality standards and work procedures for staff are met
Personally resolves minor maintenance or client emergencies as they occur or takes steps to permanently address them
Assist employees in the resolution of work related difficulties
Identifies, resolves, or appropriately reports site’s safety hazards
Assists in having available all required HazCom documentation
Willingly performs other duties as assigned
At certain units, this position may be referred to as Lead Housekeeper, a Janitor or Custodian Working Supervisor, or other similar/related hourly position title
Other related duties may also be assigned/required
At least three (3) years of directly related experience that demonstrates knowledge of housekeeping duties or supervision of employees
Working knowledge of general accounting principles
Must be proficient in using the following equipment: calculator, fax machine, multi- line phone, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, copy machine and misc. office equipment
A valid Driver’s License and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
Must pass a fingerprinting background investigation that complies with The Crime Control Act, Child Care Worker Act and the Indian Child Protection and Family Violence Prevention Act
Must be fluent in speaking, reading, and writing English
Knowledgeable about the use of industrial cleaning products and chemicals, and interpreting Material Safety Data Sheets (MSDS)
Ability to work independently and complete assignments in a timely manner
Must be able to perform each of the essential duties listed above with a professional degree of competency
Proven success at managing multiple tasks, projects and subordinates
Demonstrated understanding of profit attainment and profit growth
Strong ability to lead, build diverse teams and oversee training
Personal maturity and poise; the ability to remain composed under pressure, to make sound decisions, and to manage diversity
Personal drive and energy — a liking of challenges and opportunities to innovate
A suitability and capacity for a position of authority
The ability to work toward accomplishing objectives with a sense of urgency
The ability to work effectively with a minimum of supervision or support
The ability to support honest and fair treatment of employees and customers
The ability to effectively communicate performance expectations to employees
The ability to balance multiple activities with an attention to detail
The recognition that service is a demonstrated attitude and a state of mind, not a task or step
Strong communication skills, in both written and verbal forms

111

Operations Supervisor Resume Examples & Samples

Responsibility for all daily, weekly and monthly production activities
Meet and exceed all established KPI’s and SLA’s as dictated by the company and the customer
Monitor work-in-progress and production throughput, and make adjustments as required to meet company and customer requirements
Lead and motivate team members to meet or exceed production expectations on daily basis
Identify leaders among team members and develop teammates for growth opportunities
Recognize teammate performance, and a method of tracking results, and provide an environment conducive to teammate engagement
Establishing a pattern of continuous improvement and working within accepted quality guidelines to achieve goals
Assist in managing department workforce, reinforce company policy and procedure and establish and maintain healthy working relationship across the organization
Work in a fast paced environment handling multiple tasks with complex deadlines
Facilitate effective Problem Solving & Root Cause Analysis as needed
Verify and approve teammate time/payroll information and authorize overtime
Contribute to company overall strategies and goals, training program, and succession planning
Show initiative and make suggestions for improving processes
Effective communication with customers, vendors and employees
Participate in continuous improvement projects, like process cycle-time efficiency, using value stream mapping, Poke-a-Yoke systems, process redesign, and the identification and elimination of all types of wastes in the operations
Responsible for providing training for teammates to ensure compliance to testing standards
Conducts periodic process audits to ensure teammate compliance and that processes are capable and stable
Generates new ideas or methods on how to significantly reduce defects found in testing operations
Ability to lead cross functional corrective action teams as required
Planning & Organizing
Self-Awareness
Working Collaboratively

112

Operations Supervisor Resume Examples & Samples

Lead, educate and develop company employees
Provide education and monitor the employees’ performance. Be accessible to all areas of the dock and inside trailers; trailers may be at the dock or in the yard
Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
Develop a plan for distributing break loads to achieve cut time goals
Monitor service freight and ensure cut time compliance
Monitor and analyze all opportunities to cut costs and improve efficiencies
Assist customers with rate quotes, claim information and setting appointments
Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc
Provide clean and safe working condition of the facility and equipment
Monitor actual performance data and gather information for reporting
Communicate with Account Manager(s) to ensure customers’ and company’s needs are met
Identify freight moving at incorrect weight and classification
Ensure all OS&D is identified and processed properly
Assist other Supervisors as needed
Conduct pre-shift meetings
Implement company policy
High School diploma or equivalent. Post-Secondary education preferred
Must be able to hear at a level which would allow recognition of safety devices such as horns, backup signals and machinery in the potentially congested work environment of a loading dock, trailers/truck and the yard
Must possess thorough knowledge of LTL industry, DOT rules and regulations
Must be multi-tasked oriented
Good computer skills – MS Office, Outlook, Word, Excel
Good understanding of company policies and procedures
Prior leadership experience preferred

113

Operations Supervisor Resume Examples & Samples

Ability to handle people under high-stress situations
Customer service driven
Broad knowledge of warehouse operations, methods and procedures

114

Operations Supervisor Resume Examples & Samples

Ability to assist associate development, and adapt to changing business and service needs
Ability to identify and correct discrepancies in consistency of program execution
Able to identify how to properly align associate resources, and complete required tasks when resources are not available
Able to identify customers’ needs, and balance with operational requirements to provide customer experience standards
Possess strong space optimization and organizational skills for product and fixture storage
Previous experience leading teams and/or supervising others

115

Operations Supervisor Resume Examples & Samples

40% - Operational Leadership - Ensure effective and efficient operations with a culture of continuous improvement. Maintain the production practices that support the food safety program in the facility. Monitor product quality and production operations to meet customer expectations
25% - Safety - Champion safety processes, ergonomic efforts and creating an environment where all team members hold each other accountable for keeping their co-workers safe. Actively work to prevent/eliminate hazards that cause injury or illness
25% - Engaged Employee - Create an environment where all are expected to be active members of the team – involved in the business. Recognize and celebrate successes. Challenge people to be better than they thought possible. Create opportunities for growth and development. Ensure an inclusive environment that is representative
10% - Perform other duties as assigned
Completion of High school or General Educational Development diploma
1 or more year’s of manufacturing operations work experience
Ability and willingness to work a flexible work schedule as required

116

Operations Supervisor Resume Examples & Samples

2+ years leadership experience with direct reports
JD Edwards experience preferred
Familiar with Powered Industrial equipment

117

Operations Supervisor Resume Examples & Samples

Supervise contribution processing activities and systems. Assure timely and accurate processing of section 401 and 457 plan contribution detail, including intake of deposits, detail preparation, data entry, balancing and problem-solving
Oversee the daily coordination of the PCS Workflow by ensuring the timely and accurate posting and reconciliation of plan contribution deposits and loan repayments
Provide daily workflow updates, productivity measures, and quality statistics to the Plan Contribution Services Manager
Ensure edit rejects and reconciliation problems are resolved each day and root causes are addressed to avoid recurring problems. Analyze results, trends and errors to determine training requirements and staffing necessary to meet departmental goals
Develop and implement process improvement initiates that maximize efficiency, leverage resources and build cross-functional teamwork within the department
Monitor and evaluate associate performance and provide feedback regularly but at least on a monthly basis. Coach associates to help improve the quality of technical processing, problem solving, daily reconciliation, and customer service approaches
Conduct bi-weekly team meetings to facilitate teambuilding, share internal goals and communicate company initiatives
Assist in the ongoing development, documentation and execution of processing procedures and internal systems
Assure timely, accurate and courteous support to clients in sending electronic detail
Act as unit lead in user testing efforts for DCS and other contribution-related systems. Perform UAT testing when needed to ensure the quality of system enhancements
Organize and participate in the ICMA-RC disaster recovery exercises for PCS
Work with internal and external parties to ensure timely resolution of processing problems such as bank deposit reconciliation, daily cash settlement, and electronic file upload to OmniPlus, and employer needs regarding electronic detail submission
Perform back-up responsibilities when other team members are out of the office
Work with other areas in Client Services to promote the use of detail submitted through electronic media in order to increase efficiency and maintain consistency
Work with Manager and Human Resources to interview prospective associates for employment

118

Operations Supervisor Resume Examples & Samples

Manage and optimize the tactical execution of Retrospective and Prospective Program and Service offerings through proactive abstractor management
Manage and optimize Productivity and throughput by compiling abstractor production and quality statistics and comparing them against benchmarks
Manage and optimize Inventory Management by holding abstractors accountable to complete the work assigned to them
Manage the day-to-day activities of abstractors and assigned resources
Ensure abstraction process compliance and Quality requirements by coaching abstractors on processes and monitoring/reporting progress
Optimize workflows. Identify gaps in processes. Create and implement solutions
Implement controls and workflows. Ensure that the proper guardrails are in place
Implement guardrails and practices to reduce risks to quality and production expectations and client deliverables
Identify barriers to success. Create and implement solutions
Monitor and manage performance to financial and operational projections
Performs capacity planning and resource leveling
Incorporate feedback from operational, financial and QA reports to improve performance
2+ years of Operating experience with production and inventory management preferred
2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint, Outlook)
Production and inventory management experience
Associates or Bachelor’s Degree preferred
Ability to produce within a fast paced organization
SQL, Visio, SharePoint experience

119

Operations Supervisor Resume Examples & Samples

Carry out security checks prior to the end of the shift
Manage customer service escalations and interface with driver and customer where necessary
A good understanding of commercial vehicle operations is desirable

120

Operations Supervisor Resume Examples & Samples

GCSE Maths & English, grade C or above (or equivalent qualifications),
You will be dedicated to, and take personal responsibility for, meeting and exceeding ambitious production goals,
A solid understanding of Excel and its application,

121

Operations Supervisor Resume Examples & Samples

Support the mission of the Operations team
Help drive the Operations team to create and follow Standard Work that enables 100% takt attainment, while maintaining a safe environment and meeting customer demand
Serve as the supervisor of and provide support to the Team Leaders and Warehouse Associates
Work directly with Team Leaders to provide them with the necessary tools to operate their area like their own small business (quality, safety, production, standard work, leadership, problem solving, communications, scheduling, housekeeping, etc.)
Foster an environment where employees are treated with respect and dignity, there’s an emphasis on communication and business goals, and accomplishments and activities in support of operating objectives are actively clarified
Evaluate and improve the skills and performance of operations team members and Team Leaders
Create an environment that promotes career development by motivating team members to share their career goals and assisting them with forming a plan to meet those goals
Promote lean cultural transformation, 5S program, usage of value stream tools and visual management
Advocate for transformational change by identifying techniques to break down barriers, while encouraging employees to participate in Rapid Improvement Events (RIE’s) and change their way of thinking
Encourage employees to perform safely and to their highest ability by acknowledging their efforts and rewarding them accordingly
Work with Team Leaders to build a sense of community within teams by promoting a team environment, actively listening to employees needs and providing coaching where necessary
Integrate processes, teams, people, and resources to achieve daily and long term operating objectives for warehouse operations in safety, quality, customer delivery, costs and people development
Bachelor’s Degree Preferred with 3-5 years of supervisory experience in a distribution/logistics environment
If No Degree, 10+ years of experience in distribution/logistics environment at a supervisory level is required, and must enroll for completion of Bachelor’s Degree

122

Operations Supervisor Resume Examples & Samples

High School Diploma or equivalent required with 4-year college degree preferred
Minimum 2 years leadership experience in a Service or Contact Center environment; 3-5 years leadership experience a plus
Self-motivated, high energy, principled-based leadership qualities
Ability to develop and motivate staff
Sound judgment and critical thinking abilities
Ability to prioritize and multi-task in a fast-paced environment
Strong analytical skills including ability to review employee data and behavior to target coaching opportunities
Demonstrated strong oral and written communication skills including confidence speaking in front of large groups
Working knowledge of Microsoft Excel, Word, PowerPoint

123

Operations Supervisor Resume Examples & Samples

Customer Service – You’re maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, but when a customer stops to ask you a question or request assistance, there’s no one they’d rather be talking to than you
Coaching – You know how important it is to a) provide the team with ongoing feedback b) make yourself available to the team you support so they can grow
Door to Floor/Restock/RFID – You know how to get the most out of your team and to keep things organized. You can analyze the workload demands and drive team productivity in order to get the job done. You lead the scanning and restocking efforts to ensure stock levels are maintained for the customer
Pricing & Signing – You may be responsible for leading all Pricing & Signing execution activities. You can change ticket prices and signing on merchandise across the store better and faster than anyone and teach your team to do the same!
Omnichannel – You understand the power of omnichannel! You may be responsible for ensuring that all associates are trained on the process and you drive the team to deliver a GREAT customer experience through flawless process execution
Scheduling resources– You might as well have developed the slogan of “the right people, in the right place, at the right time.” You may partner with leaders in the store to ensure that our Sales Associates are scheduled appropriately to have the biggest impact for our customers
Talent Acquisition & Training – You may control the systems and processes associated with jobs in the store. You look at the available talent, you route qualified applicants to hiring managers. Once hired, you may be responsible for conducting new hire training and knowing what training is occurring throughout the store for the entire team!you are the facilitator for all things talent!
Stockroom Activities & Reverse logistics – You may have responsibilities for ALL the merchandise and recycled materials that need to go back out to the vendors or our store support centers. You ensure the stockroom is maintained and completely safe for all associates to enter

124

Operations Supervisor Resume Examples & Samples

Ensure a safe work environment for all associates
Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives
Proactively identify and lead process improvement initiatives
Balance labor, ensuring that you are operating a balanced and efficient shift while meeting all production goals
Embrace a start-up mentality and emphasize “have fun”
Must have a scientific University degree (Engineering would be preferred)
Direct management experience for employees in a retail, distribution, or logistics environment
Candidates must be flexible to work weekends and or evenings
Ability to independently cover shifts in absence of the shift-manager
Demonstrated analytical skills and ability to problem solve and prioritize with little guidance
Demonstrated excellent communication skills (written and verbal) with all levels of associates and management
Demonstrated ability to use computer and wireless technology
Interest in long term career development through assignments in multiple fulfillment centers across the nation

125

Operations Supervisor Resume Examples & Samples

Responsible for developing, implementing and maintaining departmental and individual goals and performance measures
Aligns individual and team/departmental goals to support overall organizational goals. Motivates and recognizes members on achievements
Coordinates work load requirements and work scheduling with teams
Develops, reviews and maintains staffing requirements
Responsible for annual performance evaluations, development, discipline and terminations
Responsible for interviewing and selection of new members
Coordinates all activities of direct members and provides resources to achieve team goals
Identify and provide resources for member development and training. Identify training needs related to safety, quality, new technologies and application tools
Responsible for maintaining training plans (e.g. Job specific, ISO, QS, FAA, Certifications, etc) and ensure members certifications and training requirements are kept current as required for position
Ensure members adhere to all work instructions and quality requirements
Basic knowledge of the Six Sigma processes and the ability to apply Six Sigma principles to production process for continual improvement and operational effectiveness
Responsible for managing budget, indirect labor expenses, purchase orders, etc
Actively motivates direct reports and team/project members
Works with moderate guidance and supervision from leader or more senior level peers
Communicates and supports the message of WLES (Woodward Lean Enterprise System) and PLC (Product Life Cycle) to his/her members
Clearly communicates and advocates the vision, strategies, alignment grids for Woodward, Business Group, Functional Area to his/her members
Collaborates with others on continuous process improvement and cost reduction plans
Trains new members as required providing support and expertise
May require overtime, weekend and night shift work
May be responsible for logistics (e.g. Shipping/Receiving, etc)
Demonstrated knowledge of Project Management skills
Solid knowledge of business computer systems and PC tools (e.g. WISE, SAP, MS Office)
Ability to quickly learn processes, equipment and tools used in specific areas of responsibility
Ability to analyze and present information using data
Solid communication skills both written and verbal. Ability to communicate effectively with both internal and external customers
Basic negotiation skills
Ability to drive continuous improvement activities through strong team-building and problem-solving
Ability to effectively organize and prioritize day-to-day activities and issues within functional area
Ability to delegate effectively and follow through on assigned tasks and meet deadlines
Ability to deliver presentations in a comprehensive and professional manner to department and peers
Understand the aspects of lean and PLC. Communicates and supports the message of WLES and PLC to his/her members
Basic problem solving skills
Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure
Demonstrated leadership skills, ability to motivate teams and resolve member related issues
Previous leadership experience required (e.g. direct leadership, team lead, mentoring, projects, etc)
Previous operations experience/knowledge required

126

Operations Supervisor Resume Examples & Samples

Manage direct reports, establishing common objectives with joint accountability among team members
Ensure compliance with company's policies
Experience working in a Lean environment
Experience leading in an environment with a culture based on world class standards
Strong quantitative and analytical skills
Solid decision making framework
Experience in WMS – ie Manhattan, AS400 or equivalent, SAP
Formal Lean Six Sigma training, Green Belt certification preferred
Experience with MS Project and Access

127

Operations Supervisor Resume Examples & Samples

High School diploma required; 4-year undergraduate degree preferred but will consider significant related work experience in lieu of higher education
Prior management experience strongly preferred
Strong working knowledge of commercial loans
Identify process improvement opportunities
Experience reviewing commercial real estate appraisals
Independent judgment and ability to autonomously make decisions using strong critical thinking skills
Self-starting and resourceful
Strong organizational and prioritization skills
Prior real estate regulatory and internal coding experience preferred

128

Operations Supervisor Resume Examples & Samples

Manages the material handling operation team assuring orders are picked and shipped on time based on divisional and customer requirements in a high volume environment
Analyzes labor capacity required to cost effectively provide resources based on customer order volume and manage temporary labor
Implements standard operating procedures (SOP) for the picking process to simplify operations focusing on cost reduction through process improvement and meeting customer requirements
Trains associates in warehouse procedures including WMS/ IT systems, safety procedures, and material handling equipment
Develops and ensures that KPIs meet both DC objectives and customer requirements by measuring compliance to KPIs and implementing corrective actions to achieve required results
Publish and communicate KPI results to both associates and facility leadership
Identifies and improves warehouse distribution processes to support annual plan initiatives and customer requirements
Develops talent to maximize individual, team and organizational effectiveness and measures against performance management objectives

129

Operations Supervisor Resume Examples & Samples

Supervision of hourly or nonexempt employees within one or more work groups
Candidates should have strong written and verbal communication skills
Ability to support intermediate MRP/ERP skills in PC transactions. SAP is a plus
Strong interpersonal and problem solving skills
Strong MS Office skills (Word, Excel, Project, etc.)
Structured (CI) Continuous Improvement experience highly preferred
Understanding and application of concepts related to situational management and day-to-day coaching is highly desired
MRO manufacturing engineering experience considered a plus
This position may be subject to FAA random drug and alcohol testing

130

Operations Supervisor Resume Examples & Samples

Lead the planning and implementation of all assigned projects
Provide field verification of onsite conditions
Provide site assessment and project recommendations
Facilitate the definition of project scope, goals and deliverables
Define project tasks and resource requirements
Develop scope and bid documentation
Assemble and coordinate project staff, project contractors and vendors
Develop, document and maintain project schedules and document project deliverables
Manage day to day operational aspects of project and scope. Must be able to disarm station fire systems and security systems during work shift
Must be able to fill out and review Safe Work Plan and Safety Briefing with work crews on a daily basis
Must be knowledgeable of all applicable ComEd work procedures, safety rules, Local 15 work practices, OSHA safety requirements
Generation and maintenance of all project documents
Manage project resource allocation
Provide overall direction and support to project team
Constantly monitor and report on progress of the project to all stakeholders
Implement and manage project changes and interventions to achieve project goals
Provide project contract administration
Manage and document project budget, including appropriate accounting codes / code block documentation
Perform vendor change order reviews
Timely resolve vendor invoicing discrepancies
Monitor minority participation contract requirements
Develop and maintain project punch list through completion
Perform all work using the proper safety equipment and in a safe manner. Ensure that all vendors are contractors perform work in a safe manner. Must be able to modify work practices to avoid conflicts and safety issues with site constraints. Report safety issues to supervisor
Complete all required training and safety programs
Tracks and reports time worked in accordance with account policies and procedures
Must be available 24/7. Must be available to job site report by 5:00 am and stay until released, as required. Weekend work occasionally
Complies with all purchasing and receiving policies and procedures
Reports property issues that are not within direct responsibility to supervisor or call center team
Special projects and other functions as required by manager or client
Minimum of 8 years industry experience required either in the corporate environment, third party service provider or as a consultant
Experience in matrix management organization desirable
Strong organizational and management skills; ability to meet deadlines
Strong interpersonal and supervisory skills
Working knowledge of the following trades: roofing, plumbing, fencing and gate controls, HVAC, fire protection systems, electrical, pedestrian and overhead doors, windows, cranes, pest control, elevators, grading and excavation, masonry, carpentry, landscaping
Knowledge of local codes and regulations
Good interpersonal skills and a positive team attitude
Familiarity with computers and operations and office automation applications, including Microsoft Office
Strong customer service orientation abilities
While performing the duties of this job, the employee is regularly required to walk long distances to cover property portfolio. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Demonstrated consistency in values, principles and work ethic
Understanding of and commitment to client service
A desire to work within a diverse, collaborative, and driven professional environment

131

Operations Supervisor Resume Examples & Samples

Drive the monthly floorset model to ensure goods are received, organized and can be placed on the floor quickly and accurately to drive customer service and following monthly outbound flow
Maintain a clean and organized stock room mirroring SAP functionality and FOH/BOH initiative
Ensure all areas of the sales floor are filled in and checked for size integrity throughout the day. Partner with team to ensure the sales floor is maintained to luxury visual presentation
Coordinate stock associates and ops associates to act as runners to get product out on the floor quickly at customer requests, and be responsive and dynamic to the needs of the selling floor
Control all inventory movements to minimize shrinkage, and to ensure the safeguarding of all company assets
In partnership with Corporate Operations, manage the facilities reporting and end to end process of / maintenance of store property
In partnership with Corporate Operations and Procurement, consistently look for ways to cut costs while improving the work environment of staff
Ensure fully functioning registers and enforce back of house standards for cash by reporting and managing all IT related tickets and escalate as appropriate and
Knowledge and operate the UPS system to
Responsible for the reporting, escalation and follow through of all IT related service desk tickets

132

Operations Supervisor Resume Examples & Samples

Three (3) to Five (5) years of supervisory experience in a liquid storage, pipeline or related industry. Experience can be substituted with demonstration of prior management experience, i.e., military, college major, etc
Proven ability to take initiative, train and lead subordinates to accomplish defined goals, and multitask in a fast paced environment
Previous lead or supervisory experience in a hazardous liquid storage facility
Liquid chemical inventory management
Demonstrated ability to manage operational budget
Experience in maintenance planning/scheduling downtime
Part inventory/order management
Previous experience or training for root cause analysis
The ability to work from decentralized instructions (written and verbal)
Must be able to work quickly and make informed decisions independently and accurately under pressure
Must be able to work with a team, take direction from supervisor(s), adhere to required work schedules, focus attention on details, and follow work rules, as well as, take on additional job responsibilities as needed
Basic/intermediate mechanical aptitude
Exemplary communications skills - both oral and written. Ability to read and understand English
Basic/Intermediate mathematical skills (Addition, Subtraction, Fractions, Multiplication, and Percentages) are required
Basic computer skills (Microsoft Office, internet, email and inventory systems)
Supervising hourly, non-union liquid operators in the field

133

Operations Supervisor Resume Examples & Samples

Proficiency in MS Office and strong general computer proficiency required
Must be open to flexible mid-shift hours with typical shift of Sun, Mon, Tues with 1PM start and Wed and Thurs with 9AM start
Experienced in analyzing data and conditions in real time and making adjustments as needed
4 year degree a plus
Experience with FDA or ISO9000 regulations a plus
Automated filling equipment experience preferred
Demonstrated ability to analyze problems, past symptoms to root cause levels

134

Operations Supervisor Resume Examples & Samples

1+ years experience with quality control
1+ years experience with Warehouse Management System
Proficient with MS Office products, including Word, Excel, PowerPoint and Outlook

135

Operations Supervisor Resume Examples & Samples

Manage your work crews in compliance with the collective agreement and guidelines of the company
Maintain effective and harmonious working relationships with all employees
Plan and organize the daily work to meet customer requirements while meeting the quality criteria, budget and delivery dates
Perform management of working hours of its staff
Check and approve employee’s timesheets
Communicate to is working teams of project progress in relation to the objectives and challenges of the organization
Support teams in solving technical problems
Ensure that staff has the skills to perform work (coaching for the job and training) and encourage the next generation of effective leadership competence
Promote and ensure the health and safety of employees in accordance with applicable rules and regulations
Be a change agent, participate and encourage employees to propose continuous improvement plans

136

Operations Supervisor Resume Examples & Samples

Manage hourly staff, develop plans and work schedules for assigned work areas to achieve maximum effective utilization of all available resources
Serve as Perf(X) champion for the Muskegon location and actively participate in division operation A3 execution and Perfect Execution projects
Manage the Muskegon plant shipping and receiving work elements
Prepares export and customs documentation for foreign shipments
Responsible for Muskegon plant logistics including the preparation of trucking bills, air bills, packing slips and any other necessary documentation required for shipments. Responsible for ensuring compliance with all corporate and divisional shipping policies
Files and maintains record of shipments in accordance with Therm-O-Disc and Emerson Electric Company policies
Accesses and uses customer Web sites which could require obtaining ASN’s
Tracks, updates and approves web based Expedite/Freight board requests
Ensures all TOD policies and procedures are encouraged and complied with by all employees
Conducts employee performance reviews
Prepares and conducts corrective action with employees. Final warnings and termination will be done by Site Leader and HR
Works with division and other mfg. site personnel to resolve operational issues for temperature sensors (i.e., quality problem, material shortage, equipment malfunction, etc.)

137

Operations Supervisor Resume Examples & Samples

Manage daily pick, pack and ship operations and lead day to day associate activities to ensure to safety, quality, delivery, and productivity targets are achieved. Responsible for meeting quality standards and on-time departures of all outbound shipments on a daily basis
Ensure all processes and policies are implemented and adhered to by all associates. Ensure all associates are properly trained. Ensure associate awareness by communicating to the distribution team any changes that may effect the day-to-day operations in a timely manner and in a fashion that is quickly and clearly understood and recognized
Meet regularly with team members collectively, as well as on an individual basis to monitor progress toward meeting objectives, track performance, coach and counsel if necessary; as well as recognizing team and individual successes
Evaluate current procedures and practices for accomplishing objectives and develop and implement improved procedures and practices
Give work direction, resolve problems, and set deadlines to ensure quality and timely completion of all work
Review and analyzes reports, records and directives, and confers with managers/ supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered
Performs other job duties assigned
Demonstrated leadership and supervisory skills and abilities
Excellent verbal and written communication skills
Computer skills (Microsoft Office, SAP, etc.)
Warehouse/Manufacturing experience

138

Operations Supervisor Resume Examples & Samples

Approach projects, challenges and interactions with a collaborative “no excuses” mindset
Support project executives in high volume project environment, troubleshoot daily challenges and provide leadership and guidance to point of resolution
Demonstrate focus on service, assisting both regional project management team and client representatives with daily operational matters as needed
Supervise and support the overall performance of Regional Operation Support Team, assist with career development and act as a matrix manager
Manage project set-up, budget and commitment functions, and project closeout for all regional projects
Oversee accuracy of documentation and uploading
Provide periodic reporting on data accuracy and timeliness of processing
Utilize reporting tools and proactively identify and address any data-related issues
Serve as point of escalation for regional daily operation issues
Assist in interview process and onboarding for all regional new hires
Liaise with PMO on rollout of new processes and changes & cascade to their respective regional teams (Process Development, Improvement, Best Practices and Documentation)
Provide realistic timing and resource estimates for projects, meet ALL agreed-upon schedules and milestones
Attend required project meetings and maintain constant communication with management teams and client representatives
Demonstrate a proactive focus on meeting client and project requirements in a timely and cost effective manner
Assist with account-wide initiatives and special projects
Demonstrate proficiency in the use and application of all PDS technology as required for assigned projects
Comply with all Jones Lang LaSalle policies and procedures, including but not limited to ethics and business practice
Associate or Bachelor Degree from an accredited institution in Accounting, Business, Real Estate, Engineering, or Construction Management is preferred but not strictly required
At least 2 years of relevant job experience. Background or knowledge of project management is preferred but not strictly required
Supervisory experience is preferred but not strictly required
Proficiency with Microsoft Office Suite, especially Word, Excel and Outlook is required
Ability not only to “do” but also to teach, accept feedback, and accept help
Ability to prioritize and quickly shift priorities, ability to quickly adapt to dynamic client needs and process changes
Ability to multi-task and work both in a team and independently
Strong interpersonal skills with an ability to interact with executive level external and internal clients
Excellent presentation and training skills
Flexibility with work hours and travel as needed

139

Operations Supervisor Resume Examples & Samples

Manage and mentor Leads and Associates, including setting department-level goals and conducting regular performance reviews
Develop, implement and maintain effective means of communicating key performance indicators
Actively engage in problem solving and trouble shooting of daily issues
Identify process improvements to achieve goals for safety, quality, delivery (to both internal and external customers), inventory and productivity
Manage labor availability to complete work loads, and manage cross-training to increase labor flexibility
Participate in and facilitate kaizen or improvement project teams
Interface with other Supervisors and Leads to achieve common goals using shared resources
Participate in Manufacturing Design and/or Readiness reviews for new products
Bachelor’s degree in a technical field (physical science, engineering, etc.) preferred, or a business related field
Knowledge of quality principles and tools (problem analysis, statistical tools, experimental design, graphing tools, etc.)
Working knowledge of lean manufacturing principles
3-5 years of related operations experience, experience directly supervising non-exempt staff preferred
Excellent computer skills, with an emphasis on Oracle and Microsoft Office Suite
Electro-mechanical skills and/or familiarity with oceanographic equipment a plus

140

Operations Supervisor Resume Examples & Samples

Front-line supervision of drivers, to include scheduling and routing
Serve as back-up to Bobtail Drivers and Service Technicians
Responsible for providing physical inventory readings
Maintain fleet maintenance, safety, and D.O.T. records including all
Truck, driver qualification, and storage facility records
Conduct monthly safety meetings; including facilitating remote
Employee attendance
Daily/Weekly inventory reconciliation
Coordinate fleet maintenance and repairs
Propane dispensing and/or Refined Fuel dispensing
Responsible for completing all branch field audits for the drivers and trucks
Maintain a professional image and superior customer service
3-5 years’ experience in a related field
1-2 years of Supervisory experience preferred
CDL Class B with Hazmat and Tanker endorsements
Ability to abide by all DOT rules and regulations
Safety conscious and understand safe work practices for operating in the oil and gas
Field and on the road
Must have fundamental computer skills in Microsoft Excel, Word and Outlook
Must be able to coach and motivate a team
Must pass pre-employment drug and random drug and alcohol testing
Must be willing to obtain an LP gas license in state which located

141

Operations Supervisor Resume Examples & Samples

Manage team of pharmacy operations associates to promote a working team environment and ensure best practices are shared. Works to develop employee’s skills, evaluates performance and provides feedback. Oversees resolution of employee relations issues and performance standards, productivity and service standards. Conducts hiring, training, and evaluation of staff
BS/BA degree or six to eight years of relevant business experience
0 -2 years experience in a customer service setting; prefer one year experience ESI call center; previous supervisory experience helpful
General PC knowledge; MS Office, Internet, email. Excellent oral, written and phone communication skills. Demonstrated leadership skills and the ability to effectively develop and assist team members, experience training and coaching less experienced staff with the patience to explain details and processes repeatedly. Advanced problem solving skills; the ability to work collaboratively with other departments to resolve complex issues with innovative solutions

142

Operations Supervisor Resume Examples & Samples

HS diploma or equivalent
Seven (7) years of technical experience in building engineering with a strong background in technical aspects of packaged HVAC equipment repair, maintenance and overall system design and application
Strong organizational and management skills
Ability to function effectively in a dynamic work environment
Excellent interpersonal and supervisory skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Proficient in Word, Excel and other Microsoft Office Suite programs

143

Operations Supervisor Resume Examples & Samples

Knowledge of the company procedures and government regulations relevant to pipeline operations
Prior supervisory experience; or a minimum of 5 years experience in the natural gas industry Certifications, licenses, registrations
Possess a valid driver's license and meet company insurability requirements
May be required to possess a commercial driver’s license, drive a company commercial vehicle and comply with all commercial vehicle regulations. Competencies, skills, and abilities
Ability to plan, organize, document, prioritize and complete work efficiently
Strong leadership skills and the ability to manage crews at multiple locations and multiple tasks on a daily basis
Strong commitment to safety and have active participation in the safety program
Basic computer skills (knowledge of MS Office, various operating systems, and other company software)
Perform all work in compliance with Company standards, procedures, regulatory, and Company tariff requirements
Demonstrate performance and leadership toward operational excellence
Must be able to work with a team, take direction from supervisors, keep required work schedules, focus attention to details, and follow work rules

144

Operations Supervisor Resume Examples & Samples

Advanced knowledge of the Six Sigma processes and the ability to apply Six Sigma principles to production process for continual improvement and operational effectiveness. The position also requires the knowledge of and ability to identify opportunities to mentor improvements to current production processes and to guide the implementation of those improvements
Creates mileposts and symbols to rally support behind the vision
Leads strategic projects for functional area
Works with minimal supervision
Understands how the areas of their business fit into the WLES (Woodward Lean Enterprise System) and PLC (Product Life Cycle) and be able to mentor the team to provide the most impact
Clearly communicates and advocates the vision, strategies, alignment grids for Woodward, Business Group, Functional Area to his/her members. Participates in the process for creating the vision, strategies and alignment grids for functional area
Works with appropriate support staff to evaluate current work tools, processes, tooling/equipment and operational concepts
Excellent Project Management skills
Excellent knowledge of business computer systems and PC tools (e.g. WISE, SAP, MS Office)
Solid understanding of processes, equipment and tools used in specific areas of responsibility
Strong ability to analyze and make recommendations using data
Solid negotiation and influencing skills
Demonstrated experience leading continuous improvement activities through strong team-building and problem-solving
Ability to create and deliver presentations in a comprehensive and professional manner to department, peers and higher levels in the organization
Expert knowledge of lean principles (e.g. lean manufacturing). Understand how the areas of their business fit into the WLES/PLC and be able to mentor the team to provide the most impact
Ability to assess situations and solve complex issues on a department level
Ability to prioritize and manage projects with scope and impact at the department level
Demonstrated strong leadership skills, ability to motivate teams, and demonstrated ability to resolve complex member related issues

145

Operations Supervisor Resume Examples & Samples

Develop on-going process improvements for and supervise department functions to ensure efficient operations
Ensures all storerooms are maintained in a clean, neat and organized manner
Bachelors preferred
Warehouse management experience preferred

146

Operations Supervisor Resume Examples & Samples

2+ year’s progressive experience in the field or related area (4+ if no degree)
Strong CI foundation in Lean or Six Sigma
Must have demonstrated skills in written and verbal communication, problem analysis, potential problem identification and analysis, conflict resolution, decision making and planning
Ability to communicate effectively with multiple levels of the organization
Ability to communicate effectively in a written format
Ability to work independently with little direct supervision

147

Operations Supervisor Resume Examples & Samples

10-20 employees directly report to this role
Bachelor's Degree, or
Minimum 5 years experience order filling/processing and storage or 6 years experience in warehousing/distribution order fulfillment

148

Operations Supervisor Resume Examples & Samples

Overseeing that all processes are completed as stated in the P&P (procedures and processes) and pass compliance reviews with zero errors
Responsible for updating those teams on any and all P & P changes, compliance changes or standards and reporting to the management team that this position reports to
Responds to compliance/audit exceptions in detail
Mortgage background (preferably foreclosure)
Strong technical background with creating productivity reports using excel
Systems knowledge of MSP and PM
Good understanding of all aspects of Default Management loan workout and loan servicing support functions along with the associated operational policies and practices
Mortgage experience

149

Operations Supervisor Resume Examples & Samples

Lead a team of Operations Specialists and ensure development of employee skills and safe operations
Development and execution of the monthly and yearly budget including forecasting costs, completing variance explanations, and tracking of expenses
Responsible for the operation and maintenance of process equipment, instrumentation, pumps, vessels, heat exchangers, pipelines, compressors and auxiliary equipment, engines, turbines, motors, cooling equipment, valves, seals and other related equipment
Ensure the cost effective and efficient performance of the pumps, exchangers, all engines, and associated equipment at compressor stations, and pipelines
Install, repair, service and maintain instrumentation, valves, pipe, pipeline appurtenances, and associated equipment
Responsible for the general upkeep and maintenance of all facilities and equipment, including pipeline right-of-way, and gathering or storage areas, including but not limited to excavating, repairing, coating and backfilling pipelines, concrete work, painting, building erection, weed control, etc
Maintain, adjust, make minor repairs, and operate equipment (e.g., industrial wheeled tractors, water pumps, air compressors, expanders, coolers, test equipment, vehicles, etc.)
Represent the Company during contacts with landowner/tenants, public officials/emergency officials and at local meetings. (One Call, Pipeline Groups, Soil Conservation, USFS, etc.)
Oversee construction and/or maintenance activities performed by third parties
Train and oversee company and third party personnel as required (e.g., personnel in progression, transport drivers, contractors, visitors)
Perform governmental compliance activities (OSHA, DOT, State Agencies, EPA, USFS, etc.)
I.D., report and correct safety and environmental concerns
Actively participate in safety programs and initiatives
Participate in the development of O&M Procedures, Site Specific Procedures, project scopes and work plans
Complete all applicable documentation and record keeping
Prior supervisory experience; or a minimum of 5 years experience in the natural gas industry
Basic computer skills (knowledge of MS Office including Excel, various operating systems, and other company software)
Must be able to work with a team, take direction from management, keep required work schedules, focus attention to details, and follow work rules
Previous experience in supervising crews with pipeline and compressor station responsibilities and managing multiple tasks on a daily basis
Previous experience with budgeting and completing forecasts and variance reporting is preferred
Detailed knowledge of compressor station, gathering and transmission pipeline systems operations
Experience analyzing, adjusting, and making minor repairs on compressor engines, pumps and other associated equipment
Knowledge of operating costs and best practices associated with the equipment in area of responsibility
Experience reading and interpreting blueprints, P&IDs, and other diagrams
Knowledge and experience in safe handling practices of flammable gases, liquids and high and low pressure systems
Knowledge of company policies, procedures and practices, and regulatory and tariff requirements
Prior experience operating electrical motors and centrifugal compressors

150

Operations Supervisor Resume Examples & Samples

Provides data on productivity measures, quality, absenteeism, etc
Collaborates to Six Sigma and continuous improvement projects
Ensures company policies are observed and collective agreements are applied
Ensure that all employees are aware of the health and safety issues and principles outlined in the Occupational Health and Safety Act and Regulations by offering training; verbal and written procedures; and enforcement of safe operating procedures and personal protective equipment
Exemplify the company's values and leadership behaviors

151

Operations Supervisor Resume Examples & Samples

Ensure tools, plans, people and material are available to complete assigned workloads
Maintaining a safe work environment (personal and professional)
Daily tie-in with production operations manager for work load,priority and the supervision of assigned personnel
Execute day-to-day operations of a group of employees to complete daily production goals in support of business requirements
Ensure operator training on procedures, quality documents, and safety is complete and effective
Lead/participate in continuous improvement activities
Responsible for performance management and corrective action
Administer and implement corrective action on incidents and FOD/other issues
High School Diploma or equivalent GED (education will be verified)
Able to successfully pass the Safe Explosive Act (SEA) background check
7+ years of related experience in aerospace or manufacturing environment
Experience managing direct reports of 10+
Must be able to work flexible and changing shift schedules; day or night shifts, including weekends if necessary
Successful history of managing personnel in high energy assignments while promoting a safe and productive environment
Proven leadership skills and experience with PES improvements
Strong interpersonal skills, both written and verbal
Bachelor’s Degree in related technical field

152

Operations Supervisor Resume Examples & Samples

Directly supervise associates in the assigned department. This position is accountable for making decisions that affect the planning, scheduling, performance and results of assigned shift. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems
The normal working hours of this department is Mon – Fri, 5:45am – 2:30pm. May be required to adjust schedule by coming in early and/or leaving later to meet production objectives, attend meetings and events or provide the building leadership coverage. Must be consistently at work and on time and ensure work responsibilities are covered when absent
Balance team and individual responsibilities; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale; support everyone’s efforts to succeed
Communicate to associates the goals and priorities of the team and department through daily contact and scheduled meetings
Work well with group problem solving situations
Be able to perform the activities of those supervised
Coordinate with other departments on priorities, approvals, schedule, etc
Monitor and maintain production worksheets with timely feedback regarding progress to team leaders and operators
Adjust procedures or methods as needed in order to meet production schedules
Take responsibility for subordinate’s activities; make self available to staff; provide regular performance feedback; develop subordinate’s skills and encourage growth
Complete administrative tasks correctly and on time
Edit time sheets for payroll. Record all attendance of associates, providing feedback to the office
Pro-actively ensure proper operation of all equipment in department. Ensure housekeeping and preventative machine maintenance occurs. Arrange for repairs as needed with maintenance
Any other assigned duties
3-5 years of Supervisor Experience
Proficient in MS Excel and Word
Prefer bachelor's degree, or equivalent experience
Safety and Quality focused
Spanish speaking is a plus

153

Operations Supervisor Resume Examples & Samples

Great benefits package
Employee discount
Employee stock purchase plan
Volunteer opportunities
Onsite learning and development opportunities
Onsite gym, with a full size basketball court
Onsite cafeteria
Athletic sponsorships
Global career advancement opportunities

154

Operations Supervisor Resume Examples & Samples

Supervise and manage the activities and staff of the Client Solutions Group (CSG) by promoting a collaborative environment that produces high quality work and client satisfaction
Monitor the process of providing clients with all essential communication required to ensure that account corrections are addressed efficiently and accurately, which may include direct communication and coordination with client
Apply appropriate rules for acceptance of requests and communicate discrepancies to clients. Generate and review appropriate correspondence including daily transaction confirmations. Review daily control reports and reconcile as necessary
Prepare advanced account corrections using the proper systems, processing steps, transactions, and applicable transaction codes required to process correctly in an automated daily record keeping system, which may involve multiple day processing, systems, and/or coordination with other units
Maintain an audit trail of account corrections using the application for tracking account corrections and include back-up when required, to include periodic accounting of corrections related to specific types of account corrections
Facilitate review of account corrections through the using all appropriate edits, both before and after transactions are posted to the system, to ensure accuracy of data entered
Facilitate the quality review of all account corrections prepared by other CSG associates, at both the research and correction phases, to ensure accuracy of logic and plan for resolution
Provide clients with essential communications required to ensure that account corrections are being addressed efficiently and accurately
Monitor the processing of other tasks such as special processing functions, client reporting, ad-hoc reporting, fund balance and account reconciliation, participant and employer statement review, and monitoring of all applicable workflow queues
Play a lead role for any special projects for the unit/division, as well as train and mentor associates on daily tasks
Partner with manager to develop and maintain procedures, quality control, and related training to ensure that the unit is operating at the most efficient and accurate level

155

Operations Supervisor Resume Examples & Samples

Bachelor’s degree in Engineering or related field. Equivalent experience may also be considered in lieu of a degree
A minimum of five to ten years of experience in at-sea leadership and operations
Excellent communication skills. Ability to act as primary liaison between customer and operations team
Able to successfully coordinate the efforts of the ROV and platform personnel
Willing to work offshore in harsh weather environments on a rotation or callout basis
Must be able to pass a post-offer drug/alcohol screen and physical evaluation
Will be required to ride boats, barges, and air transportation to remote areas
Must be able to obtain a valid Passport and Transportation Worker Identification Credential (TWIC Card)
Have a working knowledge of survey navigation
Must be willing to travel internationally on short notice for up to six weeks at a time
Must be able to obtain security clearance

156

Operations Supervisor Resume Examples & Samples

2 years Customer Service management experience
2 years project management
2 years coaching and development of a team of (10) or more individuals
Experience writing processes, procedures, and guidelines for the team or department
Handles first level customer escalations and work towards resolution in a timely manner to make sure all customer issues are addressed in a professional manner and resolution is met within SLA
Ensures that employee’s individual development plans are written, and that effective training, coaching and mentoring is provided to employees to carry out their responsibilities, maximize their potential and meet objectives while supporting them to advance in their career paths
Conducts monthly one-on-one, team leads and team meetings with each team member to ensure policy and procedure understanding; and to provide regular, timely feedback to each employee on their performance
Discuss disciplinary actions with low performers, provide the necessary coaching and resources to help them improve performance and help them apply corrective actions to meet or exceed job expectations
Actively participates in the interviewing and hiring process, to result in the selection of the best qualified internal and external candidates consistent with our diversity
Ensures all departmental goals are achieved on a daily, monthly and annual basis and all KPI’s are met or exceeded
Ensures the development and implementation of process improvements that will allow us to achieve our business goals while at the same time meeting our employee and customer satisfaction goals
E-Commerce experience
Knowledge and experience in Salesforce.com

157

Operations Supervisor Resume Examples & Samples

Schedule pipeline and marine activity as appropriate to terminal to ensure efficient operation of the facility
Prepare accurate and complete documentation for each move including, but not limited to plant operating order, work order, product transfer documents and research claims
Ensure the proper documentation is received for all inbound and outbound moves before the operation begins. Work with customers and customer representatives via telephone and fax to guarantee all movements are authorized, within the parameters of the contract, and completed in the proper sequence
Direct assigned operators to complete scheduled deliveries and receipts in a timely manner, including, but not limited to; tank gauging, pipeline lineups, etc. as applicable to terminal, contact surveyors/inspectors in sufficient time so these customer requirements do not impede operations
Ø Construct movement lineups for all inbound and outbound moves. This includes making sure all of the proper lines are displaced, filled with the proper product and directed to the proper tankage. Incumbent is responsible for documenting status of common lines
Coordinate petroleum related maintenance activities with maintenance department or contractors
Conduct training session for hourly employees with emphasis on field evaluations. Conduct monthly safety training/meetings as appropriate with hourly employees
Make notifications to customers, management, and sales of delays and potential problems
Facilitate implementation of employee involvement process
This position works 12 hour rotating shifts in conjunction with field operations and support personnel. Therefore, incumbent must be familiar with all aspects of terminal operations, including the following: Pipelines, vessels, transfers, tank trucks, and all applicable policies and procedures
Accountable for safety, security, company equipment and the quality of the customer’s products
Other duties as directed
The position requires knowledge of all commodities in the terminal as well as the modes or methods of transferring and storing product. This requires an individual to be familiar with all types of valves, lines, and pumps at the various manifolds throughout the terminal as well as pipeline company serving the facility
Two to four years relevant work experience required
Ability to handle pressure and stressful situations in maintaining product integrity over a 12 hour shift within the control room is essential
Demonstrated ability to effectively communicate and interact with others across all levels
The incumbent must be able to direct and manage others in an efficient and effective manner
Must have an aptitude for learning automated control systems and experience in scheduling movements using remote controlled processes
Basic computer skills in MS Office a must
Directs the work of hourly union employees to ensure safe efficient operations

158

Operations Supervisor Resume Examples & Samples

Reports to Value Stream manager. Budgetary responsibilities for production departments and involvement in both short- and long-term financial planning
Provides direct supervision to assigned employees (both hourly and salaried) through leadership, coaching, training, development, allocations of work assignments, managing employee compensation, performance appraisals, and managing employee data
Determines priorities, assigns resources & tasks, and provides regular performance feedback. Resolves issues and conflicts related to direct reports. Accountable for activities and results of the team
Adapts differing techniques and methods to deal with variations in work conditions and operations to solve complex problems. Supervises the development and implementation of improvements to work processes and tools. Applies extensive experience and knowledge of related and non-related precedents and policies
Leads projects and project teams. Ensures plans support business needs and goals and that project objectives and deadlines are met. Drives Lean Manufacturing principles throughout the organization
Work tasks encompass concepts within multiple disciplines and departments. Working tasks may include
Bachelor’s degree or higher from an accredited university is required
Minimum of 5 years of experience in manufacturing and/or manufacturing operations
3 years of supervisory experience
Applied Lean Manufacturing knowledge
Strong basic computer knowledge and experience with production reporting applications
Demonstrated strength in 3M Leadership Behaviors
Self-starter / self-directed that leads with high energy and passion
Ability to multi-task and handle large workloads under time constraints

159

Operations Supervisor Resume Examples & Samples

Supervises the daily activities of staff within the Annuities Operations, Document Control Center (DCC)Department
Interviews, hires, and trains staff
Provides ongoing feedback regarding staff performance
Monitors and reviews daily work processes
Presents alternative solutions to management regarding workflow efficiencies
Handles and resolves complex issues with customers
Ability to work effectively in a team supervision environment

160

Operations Supervisor Resume Examples & Samples

Perform preventative maintenance checklist
Perform other duties as requested by the Food Service Director whenever his/her skill and/or experience would be necessary to initiate, coordinate, or complete any given program
Be able to work night and weekend catered events

161

Operations Supervisor Resume Examples & Samples

Provides overall CSC operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals
Provides staff leadership by promoting and ensuring safe, efficient and effective operations
Monitors staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments
Sets performance expectations, coaches and counsels all direct reports in an effort to meet operational expectations; administers employee discipline as necessary
Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel
Oversees compliance with state and district regulations
Attends meetings with School District Representatives and represents company in professional manner
Prepares and submits required customer-related reports in a timely manner
Documents and manages customer or employee complaints and review customer survey data
Responsible for knowledge of CSC contracts and accompanying operational requirements
Collects and audits employees' time sheets
Manages direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed
Examines and reviews the daily exception report
Approves all expenditures in accord with company guidelines
Ensures the effective utilization of vehicles
Oversees the optimization of vehicle routing
5+ years’ work experience required, with 3 years in ground transportation industry preferred; this can be waived with a minimum of 1-year supervisory experience. College education can be substituted for up to 2 years required work experience
Supervisory experience preferred; specifically experience supervising/training a driver workforce
Strong working knowledge of MS Office Software (Word, Excel, Outlook, PowerPoint, etc.) and transportation related software
Strong leadership skills and interpersonal skills
Strong organizational and group presentation skills
Well-developed multi-tasking and time management skills
Possess a valid Commercial Driver’s License with appropriate endorsements
Bi-lingual abilities a plus

162

Operations Supervisor Resume Examples & Samples

Oversee the processing of Medicare supplemental and life insurance applications following all state and federal mandated rules and regulations
Maintain current knowledge regarding company and industry policies and procedures and communicate to direct reports
Conduct training for new employees
Oversee internal controls to ensure accuracy, timeliness and quality of work to adhere to published SLA. Maintain Quality Assurance standards and guidelines for staff auditing
Assistance with new product implementation and application review
Performance and coaching of staff including decisions regarding development, hiring, firing, performance management, increases, etc., for direct reports
Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly
Monitor workflow queues to ensure that the department is adhering to published Service Level Agreements
Correspond with agents, marketing agencies and other external customers to explain company policies and procedures affecting policy production and issuance
Prepare various reports and assist with other management tasks as needed
Review current processes and procedures to look for enhancements to reduce costs, provide better service or increase efficiencies
Associate’s Degree or equivalent 4 to 6 years of management (ideally with 15+ direct reports)
Strong communication skillss (written and verbal)
Experience managing to metrics & Service Level Agreements/Turnaround Times (TAT)
Strong focus on continuous process improvement
Ability to partner with multiple internal matrix partners

163

Operations Supervisor Resume Examples & Samples

Academic library experience, in Circulation/Reserve and/or Information Services
Customer Service experience at a high volume Service Desk
Evidence of effective communication and interpersonal skills, both verbal and written
Demonstrated knowledge of digital methods and resources used in library reference/information inquiry, discovery, and access (e.g. online databases, e-resources, course management programs, citation tools etc.)
Experience with Innovative Interfaces or similar ILS
Library instruction experience
Demonstrated knowledge of humanities and social sciences subjects and terminology

164

Operations Supervisor Resume Examples & Samples

Coach associates for improved performance
Complete monthly work reviews, and annual appraisals
Conduct section meetings
Note: Columbus locations will rotate between Westerville & Broad Street and could be placed in either location upon successful completion of the program
Strong team building skills
College degree in business related field

165

Operations Supervisor Resume Examples & Samples

High School Diploma or GED required (Bachelor’s degree in Engineering or related discipline preferred)
5-7 years minimum of operations, process improvement or training and implementation experience
Previous leadership experience preferred
Must have excellent organization skills; communication skills and computer proficiency

166

Operations Supervisor Resume Examples & Samples

High School Diploma/GED required, Bachelor Degree preferred
3+ years experience in an industrial plant environment required
Experience working and/or managing in a union environment preferred
Must being willing to work Split Shift shift (4:00a.m. to 1:30p.m.)

167

Operations Supervisor Resume Examples & Samples

Supervise and coordinate air carrier fueling and service operations
Ensures the effective operation of the air carrier fueling function
Issues written and oral instructions
Assures adherence to safety procedures
Recommends manpower requirements
Performs or assists subordinates in performing duties
Is able to meet the Station's attendance standards
One year certificate from college or technical school; or 6 months to 1 year related experience and/or training or equivalent combination of education and experience
In-depth knowledge of air carrier fueling and safety requirements
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedural manuals
Proficient with computers and software such as Microsoft Word, Excel, and Outlook
Flexible work schedule including evenings, weekends, and holidays

168

Operations Supervisor Resume Examples & Samples

Is able to meet the Station’s attendance standards
Proficient with computers and software such as Microsoft Word, Excel, Outlook
Flexible work schedule including evenings, weekends and holidays

169

Operations Supervisor Resume Examples & Samples

Lead a team of 15-20 employees in the Delivery or Warehouse function
Willingness to work varying shifts including nights
Ability to relocate within the U.S
Technical and problem-solving skills

170

Operations Supervisor Resume Examples & Samples

Work with terminal manager and/or operations manager to coordinate train plans and terminal plans are in harmony and to ensure inbound and outbound operations function as planned/scheduled
Collaborate with terminal team and contractors to ensure all intermodal equipment is in service and available for use
Coordinate efficient loading of all outbound freight and makes on time releases of outbound trains by directing employees and contractors to reduce the amount of unproductive track time
Assist terminal manager and/or operation manager in determining sufficient staffing levels and establish schedules to maximize the use of clerical and contract employees
Ensure all CSX intermodal safety and environmental policies are adhered to by all employees and contractors
Miscellaneous activities and responsibilities as assigned by manager
Associates Degree/2-year Degree
1 or more years of experience in Transportation, Logistics, or Rail Operations
4 or more years of experience in of experience in Transportation, Logistics, or Rail Operations
1 or more years of experience in of experience in Transportation, Logistics, or Rail Operations
Transportation industry knowledge

171

Operations Supervisor Resume Examples & Samples

Monitors workflow and department processes to ensure production and quality goals are met
Develops service strategies to ensure client’s needs and expectations are met
Oversees all aspects of policy administration. Policy administration may include underwriting of applications, issuance and declination of coverage, review of problem files, mid-term change requests, renewals, and premium collection. Oversight could include administration or quality assurance
Provides assistance to the team by answering daily questions, providing ongoing developmental training to team members, encouraging self-directed research, and encouraging a positive team atmosphere. May include goal setting and coaching on a regular basis
Plans, organizes, and coordinates assigned programs to ensure accomplishment of client’s financial/budgetary goals and optimum allocation of resources
Handles and resolves escalated inquiries
Drives focus on a customer-focused sales and servicing environment
Communicates updated information to staff
Consults with management to improve effectiveness and efficiency of workflow and communicates trends and escalated issues as appropriate
Ensures department and corporate policies are followed and completes necessary paperwork/processes to ensure objectives are met and resources are available for staff
Interviews and evaluates potential candidates, conducts performance management, and fosters employee development
Responsible for the training and on-boarding of new employees
Monitors staff functions, mentors, and provides feedback to employees
Analyzes reports to ensure objectives are met and determine ways to enhance departmental productivity
May assign client to appropriate team members based on set standards, client complexity, and skills and experience of individual
Coordinates processing with various Marsh departments
Attends meetings with other departments to resolve issues and provide updates to management
Recommends training programs to ensure the continuous education and development of personnel
May collaborate with carriers on product enhancements, pricing, and software improvements
May manage new client implementation and existing client business, interfacing with appropriate areas/individuals to ensure objectives are met
High school diploma required and college degree preferred
2 years supervisory experience in customer service or the insurance industry preferred
Excellent written and verbal communication skills to effectively interact with internal and external customers
Excellent organizational and time-management skills to handle multiple tasks
Detail oriented to ensure accuracy
Excellent problem solving skills to resolve customer service and departmental issues
Demonstrated leadership skills with the ability to provide team with a clear sense of direction
Ability to motivate and coach staff in a team environment
Basic knowledge of call management software preferred
Excellent computer skills and the ability to navigate through multiple systems without assistance
Appropriate license must be obtained if necessary for position

172

Operations Supervisor Resume Examples & Samples

Schedules, coordinates and oversees assigned capital and human resources to accomplish customer service needs regarding functional areas
Initiates and supervises service and/or construction orders for new main construction, main replacements, and large volume meter sets
Schedules, monitors and conducts quality control audits of work performed by assigned employees to ensure system integrity, regulatory compliance, and customer safety. Works closely with engineering to identify system improvements, upgrades and field functions required to maintain system integrity
Responds to customer inquiries and complaints involving areas of responsibility to ensure a high level of customer service and satisfaction is maintained. Coordinates activities with regard to emergencies, outages, and pressure problems
Establishes schedules necessary to achieve completion of mandated annual surveys, procedures, and completes various reports
Implements policies, procedures and standards to ensure proper administration of activities. Makes recommendations for revisions to or development of policies, procedures and standards
Promotes a positive company image by participating in local civic and professional organizations. May represent Company to regulatory authorities, public officials, customers and the general public involving company matters
Establishes business relationships with area developers, home builders, contractors and economic/industrial development groups in order to increase gas sales and expand customer growth
Develops and monitors functional area budgets to ensure efficient utilization of resources
Plans and directs the achievement of area goals and objectives within established company policies
Maintains adequate staffing levels to ensure proper administration of activities. Selects, develops, trains, motivates and evaluates the performance of assigned employees
Bachelor's degree in Business Administration or a related field and three years of progressively responsible experience in the natural gas utility industry; or
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and five years of progressively responsible experience in the natural gas utility industry

173

Operations Supervisor Resume Examples & Samples

Work safely themselves and help their teammates work safely
Assist supervisors and managers in identifying and mitigating potentially hazardous conditions; and
Help the organization maintain a safe and healthy workplace
Responsible for supervising rotating shift Supervisors. This responsibility includes coordinating effective implementation of NASA/PAE procedures for site-wide utilities and related operations activities for scheduled and emergency operations
Responsible for administering training, safety programs, and personnel
Assists with the correct enforcement of the Union Agreements and its correct interpretation for administering shift operations
Also required on occasion to substitute for and absent Shift Supervisor
Eight to ten years experience as utilities operations operator
Experience credit given for college education
Good Communication skills

174

Operations Supervisor Resume Examples & Samples

Manages staff. Provides guidance, training and motivation as necessary to develop staff. Hires, evaluates and counsels crew. Follows corporate disciplinary procedures per established Vanguard standards as required. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures
Appropriately prioritizes work to ensure business goals are met
Owns and effectively manages processes within Cost Basis. Ensures processes are compliant with all regulatory requirements. Uses VUE to continuously improve processes
Manages relationships with both internal and external business partners. Creates and maintains service agreements to ensure clients receive the proper service
Supports technology elevations through high level validation, support for crew validation, and participation on calls
Partners with the tax team to ensure a timely and accurate delivery of the 1099-B to investors
Participates in and leads special projects and perform other duties as assigned
Undergraduate degree or an equivalent combination of training and experience
Minimum of three years related experience
Strong attention to detail, manage multiple tasks simultaneously and independently and strong problem resolution skills. Ability to take initiative and self motivate
Demonstrated ability to make sound decisions under demanding conditions. High degree of flexibility to adjust to new/or changing conditions
Excellent interpersonal skills and ability to work as a member of a team
Working knowledge of PCs and proficiency in MS Word and Excel
Working knowledge of tax policies and procedures

175

Operations Supervisor Resume Examples & Samples

Oversee the Operations facility by supervising production activities
Supervises, coaches, trains, mentors and provides guidance and assistance to staff in order to meet business goals and objectives
Develop, implement and maintain procedural controls and objective metrics to facilitate accurate measurements of performance and service level reporting resulting in an efficient operation
Manages multiple tasks and work according to criticality and prioritization to meet departmental and client SLA requirements
Identifies and resolve file processing issues
Liaison between Dealertrack and temporary employment service provider
Monitor, track, and report attendance and timekeeping records for all Team Members, as well as reviewing temporary service provider records
Ensure compliance with corporate policies and procedures, as well as providing corrective action in accordance with company policies
Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels to internal and external customers
Prepare and administer performance feedback
Performs other tasks and activities as required to support company and departmental objectives

176

Operations Supervisor Resume Examples & Samples

Daily Management of area activities to ensure internal/external customer demands are met
Drive continuous improvement of SQDIP in area of responsibility through the use of DBS Tools
Daily front-line supervision of direct labor hourly staff to ensure internal and external customer demands are met
Enables team to meet safety, quality, delivery, inventory and productivity metrics
Audit Standard Work routines for kaizen opportunities. Plan Kaizens appropriately
Closely monitors weekly and daily build plan and coordinates labor to meet on-timedelivery objectives
Maximize the effectiveness of Kanban systems for area of responsibility
Supply Chain supervisors negotiate supply agreements with global suppliers, complete auction,
Enlists all associates in the commitment to excellence by communicating appropriate business information in a timely manner and conducting regular team meetings
Drive a culture of stretch goal attainment utilizing DBS
Ensures all associates are knowledgeable of, and comply with, all work policies and Quality system requirements
Ensure all associates are trained to perform required work
Manage labor throughout the day to complete work load and work to enhance crosstraining for increased labor flexibility
Evaluates Associates performance, development plans and merit recommendations. Coaches, trains, and counsels associates to improve performance. Works closely with HR Dept. to resolve issues resulting from unacceptable associate's behavior. Top-grades talent as required ensuring a strong team
Recommends hiring and terminations, partnering with Human Resources
Direct reports are primarily hourly associates. Total supervisory responsibility generally about 25+ associates
Bachelor's degree in Physical Science, Engineering, Business or related field or HS Diploma with equivalent applicable experience
Minimum of 1 year of leadership experience (project teams, staff supervision, etc.)
Demonstrated change management abilities
Data and fact-based problem solving skills preferred
Focus on safety, quality, and customer satisfaction
Scheduling and planning skills helpful
Basic financial understanding preferred

177

Operations Supervisor Resume Examples & Samples

Lead, coach and develop staff for Mutual Fund Operations. Create a culture of highly engaged and motivated employees. Teach team about company structure, philosophy, culture, and career progression opportunities. Ensures that his/her team achieves or exceeds operational goals. Provide guidance, training and motivation as necessary to develop staff. Hires, evaluates and counsels staff. Follows corporate disciplinary procedures per established SEI standards as required. Sets performance standards, reviews performance, provides feedback, and recommends wage increases in accordance with all applicable Human Resources policies and procedures
Responds to elevated client issues and makes decisions according to industry and regulatory policies and procedures. Identifies root causes and offers solutions to resolve the immediate problem as well as avoid future situations. Notifies internal partners or clients as needed based on the extent and scope of the problem. Understands and utilizes applicable resources and builds a network of contacts within SEI for assistance in handling client situations
Monitors and audits functions performed by the team and controls for completion of account approvals, new accounts, maintenance requests, transfers, change of ownership and other functions. Oversees performance of daily Mutual Fund Operations functions and report generation of daily, weekly and monthly activities
Proactively identifies trends and makes suggestions to improve operational effectiveness and the client experience. Sets measurable goals and examines ways to raise standards, improve quality, and improve overall performance of the department. Prepares and delivers ad hoc reporting, presentations, and training programs as needed
Creates new and enhances existing relationships with Mutual Fund Operations internal and external business partners and clients. Keeps abreast of changing landscape within SPTC and in the industry to include functional thought leadership, industry best practices, and changes to organizational structure. Responds accordingly to changes in the business environment by proposing and implementing innovative solutions to keep pace with an evolving business climate and improve operational efficiency. Acts as a change agent; demonstrates active support for department initiatives
Adheres to and possesses a strong understanding of SEI policies, Code of Ethics, departmental and processing procedures, and legal requirements

178

Operations Supervisor Resume Examples & Samples

Administer and monitor equipment Safety Lockout/Tagout system
Monitors and evaluates maintenance activities to expedite return of equipment and systems to service
Directs activities of the station Fire Brigade and acts as incident commander during plant emergency conditions
Leads troubleshooting of equipment problems to correct the problem or recommends corrective actions; involves operators to develop technical expertise within the work group
Directs all station operations at the plant during the off-shift periods as the lead management person on shift
Provides direct supervision of union represented employees, training instruction to operators, developmental and performance based coaching, and disciplinary action when appropriate
Communicates with outside parties on unit status, derates, plant operating risks, and scheduled maintenance affecting unit capability on a daily basis
2 year tech degree and 3 years experience working in operations in a power plant OR a high school diploma and five years of experience working in operations in a power plant operational
Experience leading/supervising employees in a related field
Ability to train new operators

179

Operations Supervisor Resume Examples & Samples

Supervises assigned staff including responsibility for recruiting and performance management
Ensures adherence to departmental budget by managing resources and over time while staying in budget
Acts as an escalation point for teams, supporting all customers toensure a high level of customer satisfaction
Manages operational workflows; meet internal and external SLA’s(Service Level Agreements)
Recommends process improvements
Ability to operate with strong personnel management skills to motivate staff and take corrective actions when necessary
Ability to perform well in team environment, with staff at all levels, to achieve business goals
Ability to work proficiently with Microsoft Word, Excel, Power Point and Access
Effective English communication skills both verbal and written
Ability to give good quality oral presentations
Ability to lift 20 – 50 lbs. repeatedly, be on feet standing or walking for prolonged periods
Average manual dexterity in use of a PC, phone, sorting, filing and other office machines
Limited travel required
4 years professional experience, including 1 year experience in a proven leadership role (i.e. held Team Lead or similar position), in the following areas as required for the specific assignment: Medical billing, medical records, pharmacy claims, healthcare or insurance call center, third party collections, and/or hospital settings
Ability to interpret an Explanation of Benefits (EOB) is required

180

Operations Supervisor Resume Examples & Samples

High school diploma or equivalent; college degree preferred
Valid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment
Ability to lift 40 to 50 pounds
Minimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environment
Computer proficiency (Word, Excel, Outlook)
Ability to complete paperwork in English accurately and completely
Strong customer service skills; values customers and communicates with them in a professional manner
To complete required training within the allotted time frame

181

Operations Supervisor Resume Examples & Samples

Industrial Engineering degree preferred
Strong leadership and problem solving skills
Advanced knowledge of Microsoft Office
Able to analyze large amounts of data

182

Operations Supervisor Resume Examples & Samples

Supports QVC’s commitment to customer service in the performance of all job duties. Provides leadership and displays enthusiastic commitment to behaviors and values consistent with The QVC Difference. Creates a positive, motivating work climate. Models proactive employee relations
Supervises day-to-day operations for the assigned area, partnering as necessary with other departments. Circulates around area, prioritizes, assigns and reviews work to maintain departmental efficiency and meet productivity, volume and quality goals
Creates and maintains a clean, safe working environment for all employees
Identifies, reports, and communicates to the department manager, trends and/or irregularities. Takes a proactive approach to analyzing deficiencies and developing plans to correct. Recommends and implements solutions by involving staff in problem solving to obtain the best results
Works cooperatively, utilizing a team supervisor approach to achieve performance goals established for both base and flex employee groups

183

Operations Supervisor Resume Examples & Samples

Coordinate weekly product storage and segregation requirements with the stevedoring company management
Input daily warehouse pallet counts to compare to Produce Pro inventory system
Review reports to determine product mixing and formulate corrective action
Monitors vessel and warehouse operations to ensure production levels are maintained
Enforce all company safety policies and procedures
Report all labor deficiencies, operation detentions and intermodal equipment damages to respective personnel in a timely manner
Work with Operations Manager to maintain productivity and labor costs within budget
Review contractor’s labor logs
Perform warehouse functions as needed
4 year degree in a related field, from an accredited institution, and/or equivalent work experience
Knowledge of Microsoft Office programs (i.e. Excel, Word and Outlook)
Must be able to work a flexible work week schedule

184

Operations Supervisor Resume Examples & Samples

Four-year college degree from an accredited educational institution with a preferred GPA of 2.70 or higher, or
Minimum of 3 years recent supervisory experience outside of J.B. Hunt, or
Military Non-Commissioned Officer with at least 3 years of supervisory experience (i.e., minimum E-4)
Dispatch and supervise a group of drivers
Route or pre-plan delivery of freight to ensure on-time service
Involvement in the financial analysis as it relates to the specific profit-and-loss statements
Monitor compliance with safety and Department of Transportation regulations

185

Operations Supervisor Resume Examples & Samples

Provides service to all customers that meets or exceeds customer expectations with regard to the entire customer experience
Resolves unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders
Interacts with customers to solve and rectify any issues and improve the overall customer experience
Serves as a positive representative of the Company to drive customer satisfaction and loyalty to the Company
Bachelor’s Degree in a business related field
Previous experience in the waste services industry
Experience in labor relations
Certification as may be required by regulation for TRD supervision
Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; does not take inappropriate risks
Ability to direct large staff
Process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives
Collaborative; builds and works with teams
Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing

186

Operations Supervisor Resume Examples & Samples

Interact with customers to solve and rectify any issues and improve the overall customer experience
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company
Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams

187

Operations Supervisor Resume Examples & Samples

Coordinates and assigns work to Operations Specialists and Project Specialists to ensure accurate and consistent documentation as well as timely data entry of information into the data management systems for purposes of client invoicing and third party payments, specifically for onboarding customers and project execution
Monitors progress through the documentation and establishment of the business relationship with third party suppliers as well as update of data management systems until the client is transitioned
Coordinates efforts of Operations Specialists to ensure effective and smooth transition of the client’s book of business from the incumbent’s services to those selected by Republic Services. This includes monitoring the award of business, initiation of service, and follow-up so the client’s services are uninterrupted
Establishes work schedules for the team to ensure clients have minimal impact
Trains staff on procedures and computer systems
Reviews daily activity to ensure that resources are deployed in a manner to meet all implementation commitments as it pertains to account set-up and award
Provides statistical reports to the leadership team that reflect performance of Implementation and Conversion team activity
Establishes an environment of continuous improvement within the team
Provides instruction and guidance to direct reports
Trains, coaches and counsels team members as needed
Works with National Accounts Customer Service department to eliminate peak case volume count and outstanding customer issues
Minimum of 2 years of supervisory experience in a fast paced environment. (Required)
Minimum of 2 years of customer service or operations experience. (Required)
Experience utilizing metrics to establish and measure team performance goals

188

Operations Supervisor Resume Examples & Samples

Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved
Attend all required training sessions, staff meetings, etc
Ensures that accurate and thorough documentation of necessary records is performed
Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
Maintains active communication with other service areas to ensure accurate documentation and quality
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
Reports all unsafe situations or conditions to area lead, supervisor or manager
May be trained to repair plasma center equipment
Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
Assist in the training of new employees and retraining of current employees
Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives
Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Standard Operating Procedure Manual, OSHA, CLIA and cGMP
Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures

189

Operations Supervisor Resume Examples & Samples

Observe loading operations to ensure conformance to Company policies and procedures, as well as, Federal Department of Transportation regulations
Responsible to ensure all activities meet or exceed Federal and State safety regulations and guidelines
Provide oral and written communication to all levels of employees within the Company
Drive results and continuous improvement in the organization
High School diploma and/or some secondary education. (Degree Preferred)
5 - 10 years leadership experience preferred. A combination of education and experience is acceptable
Practical knowledge of root cause analysis
Walk up to 400 feet regularly
Walk up and down steps frequently
Stand up to 8 hours per day
Visual acuity up to 10 feet
Frequent bending
Lifting up to 50 lbs
Sitting up to 4 hours per day
Interacts with numerous motorized material handling equipment in tight spaces throughout the workday

190

Operations Supervisor Resume Examples & Samples

Develop daily delivery plan utilizing equipment, manpower and other resources to ensure an effective, efficient operation
Communicates company safety program and enforces safety rules and compliance with all government regulations
Ensure proper work methods are utilized at all times
Completes necessary paperwork accurately and in a timely manner to ensure an efficient and steady flow of information
Extensive knowledge and effective use of the local union contract
Effective verbal, written and interpersonal communication skills
Bachelor's degree in transportation or related area
Knowledge of company policy, procedures, and applicable collective bargaining agreements

191

Operations Supervisor Resume Examples & Samples

Directly supervise all activities of dockworkers and other support personnel engaged in loading and unloading trucks and in moving and storing materials or products. Assign job tasks to workers according to loading and unloading schedules. Verify materials loaded or unloaded against work order or bill of lading. Direct workers to move materials or products to storage areas or production departments
Coordinate work assignments, monitor performance and provide training on job duties, company policies and procedure. Train new employees in job duties. Develop improved performance of employees through feedback and coaching. Draw conclusions from coaching and analyze to determine if further action is necessary to facilitate satisfactory production levels. Ensure effective performance management of assigned employees while creating a teamwork environment
Dispatch drivers for delivery and/or pickup of freight. Assign motor vehicles and drivers. Compile list of available vehicles. Assign vehicles according to factors, such as length and purpose of trip, freight requirements, and preference of user. Issue keys, record sheets, and credentials to drivers. Record time of departure, destination, cargo, and expected time of return. Investigate overdue vehicles. Establish service or delivery routes. Direct activities of drivers, using appropriate communication devices
Provide a clean, safe environment for all personnel and visiting customers. Foster safe handling and storage of hazardous materials as provided by the Department of Transportation
Ensure that all work is performed according to company approved procedures, standards and specifications for dock and office operations
Ability to work long hours including weekends and in inclement weather conditions

192

Operations Supervisor Resume Examples & Samples

Lead a team of approximately 20 to 40 hourly associates to safely produce product and fill customer orders on time and to specification, while achieving productivity targets
Engage the workforce in continuous improvement of key business metrics. Utilize lean manufacturing tools to eliminate waste. Lead Rapid Improvement Events (Kaizen) when applicable. Write, implement, and improve standard work
Plan daily production activities in keeping with the company’s goals and objectives and align projects to meet requirements
Ensure timely planning and production of material to the end customer or upstream production needs
Oversee and review the accuracy of producion in accordance with all ISO and quality standards
Ensure all operations functions are performed safely and in accordance with established EHS procedures
Maintain and issue operations performance KPI’s
Identify and implement cost reduction measures to drive operational efficiency
Plan for the development of the staff by organizing training sessions
Provide leadership select, develop and evaluate personnel to ensure the efficient operation of the business
Manage and communicate cross functionally within the organization, with suppliers, and service providers to support site-specific shipping functions

193

Operations Supervisor Resume Examples & Samples

Provide insight to operational and statistical trends within the ITC using call center data
Responsible for meeting both recurring and ad-hoc needs for data analysis, and must distribute correct and relevant information in a timely manner. This includes using quantitative tools to assess the impact of business trends on productivity, quality, and timeliness and making recommendations based on the analysis of the data thereby continuously improving management decision-making
Assisting the client services group in assessing data requirements. This position places heavy emphasis on new data development that includes participation in creating the framework for new processes, and systems in response to changing business needs
Four years’ relevant experience and strong knowledge base in our business or similar industry
Credentialed or possesses relevant work experience to conduct insurance verification research, facilitate the prior authorization process, provide claim support services, and give presentations
Computer literacy is essential to the position

194

Operations Supervisor Resume Examples & Samples

Entering suggestions into database within 24 hour of submission
Reviewing suggestion with submitter within 48 hours of submission
Scheduling bi-weekly review with pillar leads & volunteers to review all open suggestions in database
Update all suggestions in database after each bi-weekly review
Verify each open suggestion has project leader(s) & establish a deadline for each suggestion
Review status of all Kaizens at each bi-weekly review
Lead projects for operational improvement actions
Establish cost savings & document in database
Establish project leader(s) & establish a deadline for each suggestion
Develop training plan based on Radar chart(s)
Develop presentations for each pillar for the quarterly board review
Meet targets for 80% implementation of approved items
Ensure cell status is correct & generate accurate downtime pareto charts
Submit orders for new/replacement tools requested by E leaders
Timecard review/approvals
Resource planning
Corporate training requirements
PLM (goals, results, etc.)
Overtime equalization
Weekend overtime schedule
Posting 2nd shift priorities & work assignments
Posting daily unattended testing schedule
Vacation scheduling/absences on Sharepoint calendar
Discipline
Grievances
Manage mileage accumulation vehicle
Experience with Powertrain Test operations
Good attitude
Must be able to work and communicate with engineers and mechanics at various levels across the organization
Basic mechanical background with engines & engine testing
Working or supervisory experience in an SBU environment
Experience with World Class Manufacturing requirements (pillars, operations, etc.)

195

Operations Supervisor Resume Examples & Samples

Participates in the establishment of policies, procedures, reporting and tracking mechanisms that result in an efficient operation
Develop project requirements and implementation schedules in conjunction with operations team members
Maintain Service Level Agreements with Clients for all transactions
Develop, implement and maintain procedures controls and objective metrics to facilitate accurate measurements of performance and service level reporting
Supervises, coaches, trains, and mentors and provides guidance and assistance to staff in order to meet business goals and objectives
Interview applicants and make recommendations to human resources department for new hires
Participate in and make recommendations for employee recognition program
Provide disciplinary action in accordance with company policies
Work collaboratively with peers to manage resources and enhance work process to meet overall service levels to the internal and external client groups
Ensure compliance with corporate policies and procedures including safety and ergonomic training within the internal department
Prepare and administer performance feedback and focal reviews on time
College degree with a business major or equivalent business experience preferred
One to two years previous supervisory experience, preferably in a high volume production and customer service environment in banking, insurance, mortgage or vehicle title administration preferred
Strong leadership skills, including the ability to coach, motivate and instruct others in order to reach desired results in quality, production and accepted service levels
Excellent written and verbal communication skills including MS Office, Word and Excel
Possess problem solving and advanced decision making skills
Vehicle title management experience desired
Quality Six Sigma or Lean experience desired
Ability to adjust priorities as needed to support business requirements
Ability to work a swing shift schedule

196

Operations Supervisor Resume Examples & Samples

Have a high school diploma or equivalent (GED). Bachelor's degree preferred
The ability to supervise a field staff of EMTs and Paramedics
Knowledge and experience in ambulance service operations in a non-emergency transportation environment
A minimum of one year of experience as an Emergency Medical Technician performaing patient care activities in both basic life support and advance life support environments. Three years of experience preferred
Current Nation Registry EMT or Paramedic certification
Experience in operating an ambulance with a driving record that is in compliance with current internal standards
Have expertise in Microsoft Office software applications
Have effective oral, written and interpersonal communications skills
Be highly organized and able to plan out implementation of projects
Must type 25 wpm
AMR's Vision and Core Values
The geography of Washington, DC and surrounding areas
Supervise and direct staff effectively including performing activities such as personnel selection, performance evaluation, mentoring, coaching, and administering corrective actions when needed
To work in a stressful, fast paced environments
Solve problems with available resources and manage competing priorities
Act as a liaison with patients, customers, vendors, and regulatory agencies
Complete and submit reports and written documentation in accordance with deadlines
Reconcile and review Patient Care Reports and other field paperwork daily and completely
Understand the concepts and practices of Complete Quality Improvement and Quality Assurance
Troubleshoot equipment and be able to complete basic repairs where appropriate
Ensure consistent and fair treatment of employees
Act as a role model in behavior that is demonstrative of AMR's Vision and Guiding Principles

197

Operations Supervisor Resume Examples & Samples

Provide hands-on supervision and assist with the management of the day-to-day operation of the facility, including shipping, receiving, inventory control, quality control, staffing, and some personnel related issues, budget planning and safety
Supervise receiving function to ensure timely and accurate receipt of inbound product
Supervise Aquapacking Process/hydration operation
Supervise and plans packing schedule
Ensure accurate and on-time fulfillment and shipment of all customer orders
Supervise and train the Production Team to optimize productivity and promote growth
Maintain precise inventory and work closely with planning function to minimize product shrinkage/overage
Ensure all quality control processes are rigorously adhered to and all facility personnel are well-trained in all quality control procedures
Work with facility manager to plan production capacity and staffing levels; schedule personnel and other resources appropriately to efficiently execute the production plan
Assist facility manager in planning, preparing and executing high-volume seasonal operations
Work with the Operations Manager to help develop, implement and facilitate processes that focus on achieving measurable improvements to production efficiency, inventory management, quality, fulfillment accuracy and on-time delivery
Work closely with Warehouse Management Systems team (WMS) in order to understand, maintain knowledge of and help manage the operation and training of the WMS
Gather operational data and publish metrics/reports
Analyze operations and recommend improvements to maximize the efficiency of the operation
Act as backup to facility manager and other facility supervisors, and perform in those roles when necessary
Other responsibilities and duties as assigned
Minimum of 5 years of previous supervisory experience in distribution operations
Previous experience working within floral or perishables industry in high-volume, seasonal distribution environment preferred
Dedicated commitment to customer service and fostering a team environment
Excellent ability to prioritize work against tight timelines, operate with a sense of urgency and perform under pressure
Must be a team player, good motivator and must be able to provide coaching and training in a positive and effective manner
General knowledge and/or experience in Quality Control
Able to perform manual labor such as lifting, bending, and moving boxes weighing up to 40 lbs
Able to perform repetitious movements including pushing, pulling and grabbing
Able to withstand working long hours in a cold environment
Proficient ability with MS Word, MS Excel and MS Outlook, WMS System, AFO and RF Guns
Bi-lingual in English and Spanish highly desired

198

Operations Supervisor Resume Examples & Samples

40% - Operational Leadership
Ensure effective and efficient operations with a culture of continuous improvement. Maintain the production practices that support the food safety program in the facility. Monitor product quality and production operations to meet customer expectations
30% - Safety
Champion safety processes, ergonomic efforts and creating an environment where all team members hold each other accountable for keeping their co-workers safe. Actively work to prevent/eliminate hazards that cause injury or illness
20% - Employee Engagement
Create an environment where all are expected to be active members of the team – involved in the business. Recognize and celebrate successes. Challenge people to be better than they thought possible. Create opportunities for growth and development. Ensure an inclusive environment that is representative
10% - Other Duties
1 year experience in a manufacturing operations environment
Previous Supervisory experience in a meat rendering facility
Knowledge and/or previous experience for the operation of forklifts, bobcat and rail car mover
Knowledge and understanding of W.H.M.I.S
Demonstrated strong problem solving and trouble shooting skills
Mechanically inclined to troubleshoot equipment related issues
Strong communication and presentation skills: verbal and written
Be process oriented
Demonstrated skills of team building, conflict resolution, innovation, and change within the work force
Ability and willingness to work a flexible schedule as required

199

Operations Supervisor Resume Examples & Samples

Actively support the Safety Committee and all HSE initiatives
Direct the development and administration of training programs for the enhancement of work team skills
Ensure employees are trained per applicable standards and adhere to rules in order to deliver safe/efficient system service
Manage and ensure that the Central Control Certifications as well as Driver’s Certifications and any other Certifications are maintained
Your knowledge of mechanical, electrical, electronic, pneumatic &/or hydraulic systems will be an asset
You demonstrate critical attention to detail and deadlines, and are self-motivated
You possess strong organizational and prioritization skills
You are required to occasionally move equipment/tools, etc. weighing approximately forty to fifty (40-50) pounds
You will be required to move, operate, communicate, recognize, ascend/descend, detect, work around and in, an environment subject to various climate and weather conditions as well as varying levels of noise and lighting
You will complete all other duties/responsibilities as assigned

200

Operations Supervisor Resume Examples & Samples

Proven hospitality experience
The ability to deal with pressure and work with a small functional team
A passion for the Hospitality / Tourism industry
Be a results driven team leader

201

Operations Supervisor Resume Examples & Samples

Operate, maintain, monitor and repair all facets of primary owned and leased infrastructure including HVAC, electrical systems, mechanical systems, building automation and plumbing
Review, manage and operate all monitoring systems including BMS, electrical power, fire panel, generators and batteries
Support and consult with Corporate Facilities, Engineering, Operations and/or Security while participating on cross-functional teams
Conduct periodic surveys and makes recommendations to enhance capabilities and/or correct operating vulnerabilities
Oversee third party contracts and ensure compliance to specifications and terms
Manage vendor activity ensuring quality control, procedure development, internal protocol and industry safety practices are met for critical facilities equipment including UPS, Generators, ATS, switchgear, fire suppression, controls, and chiller plant
2 or 4 yr college and/or trade school and/or comparable field experience in critical systems environment
5+ years experience supporting Data Center or comparable critical environment
This position is on call 24 x 7 and must have flexibility to travel
OSHA 10 training or equivalent safety training
Understanding of commercial building power generator/switchgear/ATS and UPS systems. Familiarity with Liebert UPS, Square D electrical gear, ASCO gear and Cummings generators a plus
Familiarity and understanding of building monitoring system operations
Ability to work a flexible work schedule when needed -- i.e. deployments, hot months, emergency call, off shift, vacation coverage
Ability to stand, walk, climb up and down ladders, and engage in similar physical activities as necessary to access all areas of facilities to operate, repair and maintain
Able to maintain professional demeanor and make decisions within job responsibilities/scope in the high pressure environment that is typical of a Critical Systems environment
Troubleshooting, problem solving and decision making skills
Thinks & Acts Strategically
Builds Effective Working Relationships
Innovator/self starter
Ability to project professionalism over the phone and in person
Commitment to "internal client" and customer service principles
Willingness to take initiative and to follow through on projects
Comfortable working with talent, artists and high profile individuals
Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Knowledge of commercial electrical, mechanical systems and facility operations
Knowledge in AutoCAD and ability to read MEP drawings
Operating and implementation abilities on Building Management Systems and CMMS
Ability to perform troubling shooting on critical system elements

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Operations Supervisor Resume Examples & Samples

Handle escalated customer issues as needed
Provide direction to team regarding duties and goals
HS Diploma or GED with some college coursework required, two or four year degree preferred
Two years of supervisory experience in a production-oriented environment, prefer automotive, inventory management or warehouse experience

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Operations Supervisor Resume Examples & Samples

Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. (Bachelor’s degree in related field preferred.)
2+ years related leadership experience in a warehouse and/or distribution environment is required. Advanced knowledge of WMS Systems, Big Box Distribution, and/or multi-channel retail fulfillment preferred
Knowledge of (Warehouse Management Software, Time Reporting Software, Microsoft Office Software such as Excel and Word, Radio Frequency Devices, and Computer Skills) Some One World/JDE knowledge will be taught if not applicable at the time of starting the role

204

Operations Supervisor Resume Examples & Samples

In conjunction with the Practice Administrator, the operations supervisor will supervise clinic support staff ensuring staff’s effectiveness in meeting the needs of patients and physicians served. Works closely with physicians, physician assistants and other patient care providers to ensure their clinic needs are met
Responsible for the efficient throughput of patients from the time of check in until discharge while ensuring patients have an exceptional customer service experience in the clinic setting. This includes the responsibility of the RFID/Radiance trackers for staff and patients, also including the through put of the RFID/Radiance process
Coordinates the process for PROMS including, distribution if Ipads and PROMS completion for each patient
Adhere to budget by ensuring proper supply utilization and maintain supply inventory for clinical operations
Works with Practice Administrator to coordinate training of clinic staff and assists with the recruitment of new staff. Assists in writing and updating job descriptions, makes decisions regarding employees requests, coordinates staff meetings, coordinates performance appraisals, monitors progress and attainment of mutually agreed upon goals for the clinic staff
Establish schedules to cover daily tasks and to provide coverage during absences of other clinic support staff. Ensures that phone coverage is maintained during vacation or absences with clinic support staff and during lunch periods. Coordinates with the Practice Administrator to ensure proper coverage for time off. Also, responsible for clinic support staff scheduling to ensure adequate resources are available to meet the needs of the clinic. Responsible for Payroll functions utilizing Kronos Time Keeping System
Informing Practice Administrator of any bumped clinics to maximize efficiency and patient satisfaction with the clinic area
Works with Practice Administrator to resolve problems among patients and clinical support staff as necessary. Collaborates with Patient/Family Relations to resolve service issues in a timely and appropriate manner
Ensures that clinical staff collects co-pays / past balances due and charges for clinic visits on day of service to maximize clinic revenue

205

Operations Supervisor Resume Examples & Samples

General product knowledge
Some analytical ability where problems are not difficult or complex
Oral and written communications skills
Bachelor Degree or equivalent experience

206

Operations Supervisor Resume Examples & Samples

Front-line supervisor in the Customer Care department
Responsible for coaching, motivating and developing a team of Call Center associates handling private label credit cards
Motivate and develop associates with innovative recognition techniques to ensure individual and team performance expectations are met
Ensure team compliance with quality, productivity and retention standards
Drive revenue generation results by implementing innovative solutions to overcome obstacles
Write and administer effective formal performance appraisals, performance coaching and progressive discipline
Initiates and implements appropriate actions to ensure department standards are met within the section
Conducts and attends communication meetings
May establish and maintain relationships with relevant client representatives
Identifies, resolves, and escalates concerns (associate, system, and client) as needed
Addresses and resolves associate issues by exercising good judgment and acting as an associate advocate
May represent Alliance Data in various recruiting events
Successfully manages key projects through the achievement of critical milestones and project deliverables
College degree or 2+ years equivalent experience in a Call Center environment with demonstrated leadership abilities
Ability to handle multiple tasks in a fast paced changing environment
Basic analytical and mathematical skills
Basic PC skills in a Windows environment
Demonstrated credibility among co-workers
Fluency in English and Spanish – is a plus

207

Operations Supervisor Resume Examples & Samples

Assists Operations Manager in overseeing the day to day operational needs
Assists in hiring, developing and mentoring operations staff
Assists with reviewing employee performance for the purpose of corrective action, salary increases and promotions
Manage department when Operations Manager is unavailable
Monitor and maintain quality production values
Organize and coordinate studio and control room resources
Maintain media to comply with closed captioning guidelines
Fill-in as Technical Director as needed
Assist Operations Manager with scheduling personnel and efficient department operation
Promote teamwork and a positive work environment
Update and document procedural information for users
Assist engineering with troubleshooting system problems
Develop methods for file transfers and video conversion processes
College degree with a concentration in television production or equivalent experience preferred
Should have at least five years’ experience working in a fast paced television newsroom production environment, knowledge of newsroom automation systems, online storage, and computer languages. Familiar with IT infrastructure and workflows
Management: Must have the ability to organize and manage shifting priorities under tight deadlines and in pressure situations. Must have the ability to multi-task and adapt quickly to change
Leadership: Demonstrated ability to lead people and obtain results through others
Applications: Requires strong technical aptitude and experience with television control room and studio production technology including production automation systems, newsroom editorial software, file transfer protocol and non-linear editing systems
Communication: Excellent interpersonal and verbal communication skills with the ability to clearly communicate with all levels within the organization and with external vendors
Interpersonal: Ability to build relationships and motivate others
Teamwork: Requires adaptability, enthusiasm, initiative, ability to handle criticism, even temperament and a positive approach to problem solving. Must work effectively within a team environment
Must adhere to attendance guidelines
Must be able and willing to work different shifts and be flexible with schedule changes

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Operations Supervisor Resume Examples & Samples

Evidence of effective interpersonal and communication skills
Experience in promoting a positive customer service perspective
Demonstrated knowledge of a library’s customer service philosophy, policies, and practices
Demonstrated knowledge of supervisory practices, principles and techniques
Experience in investigating, recommending, and implementing new technologies
Experience in acting independently and creatively with a high degree of initiative in the delivery of new and innovative technologies
Experience in instructing a wide array of individuals, including faculty and students, in the use of a variety of creative technologies and software
Experience in completing work within specified deadlines
Experience in using analytical and problem solving skills
Demonstrated knowledge of technology trends and best practices
Demonstrated knowledge of at least 3 of the following: 3D printing, 3D scanning, electronic parts and equipment, Arduino, Raspberry Pi, textiles and sewing equipment, multimedia production (video and/or audio),
Experience in working independently and using effective communication/problem solving skills to efficiently identify issues, concerns and interests and provide effective solutions
Demonstrated knowledge of the principles, concepts, and practices of project management
Experience working with diverse student populations
Experience in effectively establishing and maintaining effective working relationships with colleagues at all levels
Experience in collaboration and team building

209

Operations Supervisor Resume Examples & Samples

High school graduate or GED
5 to 8 years of production experience within a manufacturing environment
Plan, schedule and oversee work performed by employees in Assembly and Maintenance
Reviews and maintains functional area operating expenses
Instruct/train/orientate employees on products, tools, processes and programs
Evaluates performance and training requirements of shop employees; determines disciplinary action as required
Maintain product specification and standard references and assembly procedures
Data entry of company records into SAP and other applications
Maintenance of office and shop equipment, including fire extinguishers, gauge calibration, etc., arranging for external review or repair as required
Ensure safe working practices and use of personal protective equipment as required
Schedules maintenance of equipment
Liaises with production, inside sales and manufacturing to coordinate work to meet customer requirements
Responsible for the safety of self and others
Post secondary manufacturing or petroleum industry technical courses
Cameron and competitor product and repair process knowledge
Expert knowledge of ball, gate and plug valves, PSV’s and actuators
Solid supervision skills
Working knowledge of Microsoft applications and SAP
Experience instructing on health, safety and environment

210

Operations Supervisor Resume Examples & Samples

Lead and direct all daily operations of the terminal in a safe, cost efficient and customer focused manner
Use team work to achieve high levels of customer satisfaction
Work with customer service group to promptly resolve customer complaints and deviations
Responsible for effective supervision of personnel involved in the handling of customers' products by ensuring the product from vessels, tank cars and tank trucks is handled with maximum efficiency and minimum cost, while mantaining product integrity
Responsible for completing all paperwork required for every product move/transaction thoroughly and correctly
Responsible for preparing, conducting and/or recommending professional training and development for subordinates
Required to be an active member of the terminal leadership in the evaluation and direction of terminal efforts
Responsible for training workforce (operational, procedural, and equipment)
Responsible for conducting practical field evaluations
Assist EHS department with various inspections, including tracking, logging and enforcement
Assist maintenance / engineering with permits, contractor training, contractor management
Provide weekend scale coverage
Provide back up for order processing and packaging
Responsible for scheduling overtime to cover operator shift vacancies
Minimum 5 years experience in an industrial union setting. Oil or chemical terminalling or facility processing is preferred
Practical knowledge of environmental regulations; chemical operations and/or chemistry; maintenance skills
Basic computer skills (knowledge of MS Office, various operating systems and other company software
Ability to establish and maintain working relationships at all levels of the organization
Ability to multitask and take direction from management constructively
Must be able to present ideas professionally and effectively
Must have and maintain a positive attitude, take pride in work and in that of subordinates and maintain integrity, openness and trustworthiness
Must be able to manage during times of vagueness and with limited information
Must be able to communicate, verbally and in writing, in English

211

Operations Supervisor Resume Examples & Samples

Effectively communicate to Union employees
Oversee safety training program of all personnel
Effectively communicate with rail road and trucking and vessel companies to ensure continued operations
Train subordinates in bulk material handling
Effectively manage the unloading of lake and ocean vessels
Interpret company policies to workers and enforce safety regulations and policies
Has understanding and grasp of environmental regulations
Analyzes and resolves work problems
Schedules Union employees
Must be available to work any shift in a 24/7 operation, including holidays and weekends as required
Primary shift will be night shift
Cover vacations and aletrnate shifts when needed
3 years of related experience required

212

Operations Supervisor Resume Examples & Samples

Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc
Ensures that drivers are performing assigned duties correctly and safely and that they meet all job related specifications
Prepares operational reports/schedules. Maintains accurate daily records of operations
Dispatches as needed. Reconciles previous day deposits
Responds to customer comments
Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required
May assist in driver hiring in accordance with company standards
Class B CDL
1-3 years of transit or related experience
2-3 years driving experience preferred
Supervisory experience strongly desired
Problem solving and analytical abilities
Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively
Working knowledge of Microsoft Word and Excel

213

Operations Supervisor Resume Examples & Samples

Supervise the activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS
Meet or exceed productivity goals established for mail operations functions
Ensure accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures
Train assigned on-site staff and follow-up to ensure work is accurate and complete
Maintain confidentiality of all internal systems, procedures, and customer data and personnel information
Establish and maintain positive relationships as needed with customer operational staff, applicable USPS staff and vendors
Plan and recommend appropriate staff levels consistent with workload demands
Assure that operational supplies are on-hand and available at all times
Maintain a clean and orderly environment in all operations areas of the Regional Processing Facility
1+ year of management/supervisory experience in a production/processing environment required. The successful candidate will have prior experience in both operations and customer service. Candidate must have a High School diploma or equivalent degree
Candidate must possess excellent verbal and written communications skills
Ability to work in a fast-paced, dynamic work environment
Must be detailed oriented and have strong customer service skills
Must have the ability to make quick decisions within tight timelines
Must be able to be provide supervision, training, and/or development of facility operations employees and contract staff
Must be able to solve problems involving multiple functional areas of mail operations and logistics

214

Operations Supervisor Resume Examples & Samples

Ensure team direction is aligned to plant KPI?s in safety, quality, delivery, cost, productivity, and morale. Perform daily administration of resource allocation, time & attendance monitoring, daily problem resolution, daily log updates, checks of shift start-up and shift-end to ensure smooth production operations
Communicate regularly with teams regarding customer production requirements and key issues effecting delivery including internal/external quality, equipment status/availability, resource availability. Hold regular team huddles (meetings), 1:1's, and frequently walk-through work areas (MBWA)
Ensure ongoing operator safety and a safe work environment by promptly addressing safety hazards, minimizing workplace accidents, and actively involving associates in the continuous improvement of safety
Demonstrate the responsibilities of a lean leader and drive a lean culture in the facility. Ensure associates are engaged and are participating in continuous improvement efforts
Facilitate the Talent Management Process to create high-performing teams and a pipeline of ready leadership. Lead goal-setting, coaching, counseling, mentoring, and career development processes with associates. Identify training needs and assist in the delivery of associate training in order to meet customer expectations
Ensure compliance with and communication of company policies and procedures. Demonstrate Timken's core values and lead by example

215

Operations Supervisor Resume Examples & Samples

Participate and implement the safety program to ensure a safe work environment by conducting safety contacts, observations, meetings and audits
Conduct Job Safety and Health Analysis, JSHA, reviews as scheduled and make appropriate revisions
Conduct monthly Housekeeping audits per assigned ‘Housekeeping Area&#8217
Ensures adherence to safety, environmental, quality, and productivity performance standards
Monitors the progress and assist with training new hourly employees

216

Operations Supervisor Resume Examples & Samples

Assists with the training of new hires and providing feedback to the District Manager and Area Director regarding employee and customer issues
Manage district propane inventory by placing monthly fuel schedules and monitoring inventory levels and also conducting a monthly physical inventory
Ability to take direction and provide direction to others
Required federal, state and local licenses/permits/certifications for work being performed. Ability to deal with code enforcement officials, regulatory personnel and permitting jurisdictions
Computer skills and Proficiency in Microsoft Office applications required

217

Operations Supervisor Resume Examples & Samples

3+ years of experience leading an operations or learner support function
Bachelor’s degree required. Additional related experience, formal education, and Capella University knowledge may be substituted for the education or experience requirement
Strong business acumen and a proven track record of delivering operational results
Innovative, highly analytical with the ability to develop operational insights and identify opportunities to improve our delivery capabilities
Able to successfully balance day-to-day operational activities as well as strategic initiatives
Excellent communicator with the ability to interact and influence effectively at various levels in the organization

218

Operations Supervisor Resume Examples & Samples

Oversee and direct the shift operations to achieve the highest level of safety, productivity, and customer service with a focus constantly on cost and efficient use of labor
Constant focus on the cost of operational labor and ensure that man hours are held to a minimum
Determine work procedures, prepare work schedules, analyze production errors and recommend/implement corrective action for assigned shifts
Provide creative and innovative ideas to improve operational productivity while maintaining a safe work environment
Participate and/or represent DDSI within various operations, safety , and labor related meetings
Ensure that reports, billing and labor payroll are timely and accurate
Effectively communicate with other departments to ensure the efficiency of the shift as a whole
Communicate with Assistant Managers and/or Operations Manager regarding daily operational issues and events; reporting directly to the Operations Manager
Meet customer and Company key performance metrics, goals and objectives
Foster team environment within the facility and demonstrate strong leadership skills
Manage, evaluate and mentor warehouse colleagues
Supports the commitment to the Company’s Core Values
Coordinate with Managers and Human Resources to ensure adherence to Company policies and procedures
College degree preferred but not required
Strong candidates are assertive, adaptable and resilient
Must be a self-starter
Strong multi-tasking and problem solving abilities
Team player attitude
Proficient with systems (i.e.: Microsoft products; warehouse management systems, etc)
Flexibility to work nights, holidays, and weekends
Must be able to lift up to 50lbs

219

Operations Supervisor Resume Examples & Samples

Controls production standards, accuracy of shipments and receiving, using proper accuracy programs and systems
Maintains daily production and accuracy records
Coordinates with Inventory Control associates regarding slotting, product rotation and space allocation
Communicates with Transportation on the flow and receipt of backhauls
Responsible to sign for, sort and distribute inbound, overnight carrier and mail service deliveries

220

Operations Supervisor Resume Examples & Samples

Agent due diligence
Agent , aggregator & merchant creation
Back office support to regional team
Integration UAT validation
Process mapping and audits
It does not have any direct impact of “Business Operating Cost”

221

Operations Supervisor Resume Examples & Samples

Meets warehousing shipment schedule and maintains quality requirements
Complies with the terms of local and national labor agreements
Implements divisional and corporate policies
Frequent contact with others outside the work group
Promotes the development and maintenance of productive union relationships
Maintains department records
Knowledge of warehousing processes and procedures
High level oral and written communication skills
Medium level analytical ability where problems are complex
High level interpersonal skills to work effectively with all levels of the organization, motivate employees and elicit work output
Ability to implement GMS principles
Flexibility to work any shift

222

Operations Supervisor Resume Examples & Samples

Gain exposure and understanding of basic transportation management principles
Become involved and participate in daily operational tasks including planning of freight; asset utilization; safety management; Department of Transportation (DOT) compliance; driver payroll; Customer Value Delivery; logistics management/analysis; driver supervision; profit-and-loss management; maintenance coordination
Gain understanding of industry trends and company initiatives as it relates to driver retention
Perform pertinent account-specific duties as required by customer
Perform other related duties as required or assigned
Currently enrolled in a four year degree program and in good standing at an accredited college or university and pursuing a business degree or related field
Junior or Senior level preferred
Must have strong organizational skills and the ability to multi task
Knowledge of Microsoft Office Suite applications
Willing to work flexible hours

223

Operations Supervisor Resume Examples & Samples

Oversee and maintain all aspects for the day-to-day functions of security operations; ensure that the security force performs the daily functions required for conducting security operations, knows post orders and procedures necessary to conduct security operations
Provide supervision to Shift Supervisors; oversee internal and external customer relations, ensure post orders are updated regularly, review disciplinary actions for consistency and propriety, assess performance of supervisors, provide coaching and counseling
Oversee staffing and scheduling; ensure staffing levels are maintained at required levels; ensure scheduling is done to provide complete post coverage, schedule to minimize overtime, coordinate schedules to ensure personnel maintain qualifications and that only qualified personnel are scheduled for each post
Conduct operations so as to meet rules, regulations, and contract requirements; knowledgeably apply contractor rules, regulations and procedures, Nuclear Regulatory Commission (NRC) rules and regulations, and client policies and procedures to operations
Assist in the hiring and/or promotion of security officers and supervisors; assist the Project Manager in the process of hiring or promoting security officers and supervisors, ensure qualification training is completed before assignment, participate in hiring board
Oversee adherence to the Safety Program; ensure supervisors enforce safety program with the security force, ensure proper reporting and documentation for injuries; apply knowledge of the Safety Road Map and Occupational Safety and Health Administration (OSHA) to operations
Oversee adherence to SCWE (Safety Conscious Work Environment) program requirements; ensure supervisors apply SCWE practices and requirements, encourage employees to use Open Door, Safe-2-Say, ECP (Employee Concerns Program) and NRC Form-3 opportunities as appropriate
Must be able to meet and maintain any applicable licensing or certification requirements
Must possess a minimum of three (3) years supervisory or management experience
Must have work experience showing aptitude for assisting in the operational management of a large semi-independent business enterprise
Prior security related experience in the nuclear industry

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Operations Supervisor Resume Examples & Samples

Oversees all field employee performance reviews, provides coaching, mentoring, training & development, resolves employee disputes, and makes hiring and disciplinary action decisions
Drives cost efficiency through management of overtime, planned outages, and crew size by making final decision for all crew work assignments in the district based upon input from the Performance and Resource Supervisor and Field Supervisors
Defines work unit makeup, guides assignments and schedules emergent work and storm response, and monitors/measures unit performance for optimal throughput, evaluating and implementing strategies to control costs, improve performance, and increase customer satisfaction. Resolves scheduling/crew conflicts between work units
Establishing, developing, and executing business objectives and plans
Maintaining schedules, records, and reports and allocating resources to meet project requirements
Must a minimum of 2 years of supervisory and/or leadership experience
Previous experience as a Scheduling General Supervisor, Planning Supervisor, or Field General Supervisor
Experience with PC applications, including Microsoft Word, Excel, and PowerPoint
Demonstrated experience overseeing or executing medium to large construction projects
Demonstrated current and/or prior experience in one of the following groups: Distribution Construction & Maintenance, Scheduling, Central Design/Local Planning, Field Accounting Organization, Grid Operations, or Staff Support
Demonstrated ability to accurately analyze information, make sound decisions that have moderate to significant business impact and develop and implement strategies
Demonstrated ability to achieve results through others by prioritizing activities, delegating and monitoring the progress of assignments, and holding employees accountable for results
Must demonstrate the ability to integrate work across relevant areas, enhance customer satisfaction and productivity, manage risks appropriately, develop and execute work plans, and manage information

225

Operations Supervisor Resume Examples & Samples

Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
Participates in client related activities to include client calibration sessions and project planning
Identify and address agent training needs
Manage team’s time entry to ensure 0% discrepancy rate
Manage financial implications of attrition and attendance by maintaining program-specific goals
Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
Completion of Team Manager Onboarding
Successful completion of two management level interview
Time management skills and computer proficiency

226

Operations Supervisor Resume Examples & Samples

Minimum of 5 years warehouse operations experience
Minimum of 3 years supervisory experience
Degree in business or related field is considered a plus

227

Operations Supervisor Resume Examples & Samples

Manage day-to-day operations of the yard, including managing the receiving, storing, auction set-up, and vehicle documentation, protection and maintenance functions
Ensures safe working environment is established and maintained
1-3 years of automotive, inventory management or warehouse experience
Ability to operate yard equipment required, loader and forklift experience preferred
Professional phone manner
Occasional O.T. as needed
HS Diploma or GED with some college coursework preferred, two or four year degree preferred

228

Operations Supervisor Resume Examples & Samples

Three to five years of operations experience in the financial services industry
Thorough knowledge of operation functions, systems, policies and procedures for the assigned area
Strong organizational, managerial and project management skills

229

Operations Supervisor Resume Examples & Samples

Primarily responsible for oversight of all projects to ensure optimal system performance, profit margin, and customer satisfaction
Interacts with customers to communicate their job progress and manage any concerns
Assists sales department with system design and customer concerns
Creates and reviews project schedules
Manages document and installation efficiency procedures to reduce installation timelines
Have excellent organizational and time management skills
Proficient in the use of computer based applications; including Excel, Word, Outlook and project database applications
Demonstrated ability in managing projects: installation, operation, maintenance and troubleshooting
Knowledge of solar energy and/or solar industry experience preferred

230

Operations Supervisor Resume Examples & Samples

Teach, coach and demonstrate work activities for team members
Direct staff on priority of work to be accomplished
Accountable for ensuring that all team members receive required instruction in safety procedures, proper use of equipment, performance standards, disciplinary processes and other workplace and Company policies, procedures and practices
Maintain timely, effective, and professional communications with all internal and external customers and suppliers * Responsible for effective record keeping, filing and other administrative duties as required
Responsible for reporting any accidents or incidents that occur within the designated facility (on- or off-site). Accident or incident reports must be completed by the supervisor immediately when such event occurs and forwarded directly to the Operations Manager within 24 hours
Monitor working conditions regularly to ensure the safety of all team members. Take timely corrective action as required and disciplinary action as necessary
Apply problem solving techniques to ensure all personnel and quality issues are resolved in a timely manner (examples: 8D; 5 Why; Kaizen Newsletters)

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Operations Supervisor Resume Examples & Samples

At least 4 years’ relevant experience and strong knowledge base in our business or similar industry
Is credentialed or possesses relevant work experience to conduct insurance verification research, facilitate the prior authorization process, provide claim support services, and give presentations
Computer literacy a must

232

Operations Supervisor Resume Examples & Samples

Supervise the activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements
Maintain confidentiality of all internal systems, procedures, customer data and personnel information
Must be able to work with only broad supervision
Working knowledge of mail processing services, systems, procedures and operations equipment
Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
Ability to work in a fast-paced, dynamic work environment. Must be flexible and adaptive to changing work requirements
One (1) year management/supervisory experience in a production/processing environment

233

Operations Supervisor Resume Examples & Samples

Responsible for supervising ALL daily operations of the Operations Team
Responsible for tracking daily transaction counts and moving labor between Teams to achieve maximum efficiencies
Responsible for escalation calls
Collaborate with Operations Manager/Sr. Operations Manager to mitigate risks associated with transactions
Oversees all Temporary Staff
Responsible for TM performance reviews and mentoring TMs for career growth
All other duties and tasks as assigned
Excellent communication skills a must
Organizational skills a must
Working knowledge of MS Excel
Working knowledge of MS Word
Ability to prioritize (and reprioritize) when necessary

234

Operations Supervisor Resume Examples & Samples

Create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues
Ensures staff and management are properly trained to standards and able to carry out the operations of each department
Ensure that all complaints regarding service and/or accommodations are investigated and resolved
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
Provide Leadership / Mentoring to team
Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities
Review and respond to daily operational demands as it relates to the hotel
Monitor security of public areas of the hotel
Establish par levels for supplies and equipment

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Operations Supervisor Resume Examples & Samples

High School Diploma OR GED from an accredited institution
A minimum 3 years of experience in a manufacturing environment
Experience with Lean Manufacturing concepts
Statistical analysis and blueprint reading skills preferred
Experience with Quality systems such as NADCAP, AS9000 and/or NDT Strategies

236

Operations Supervisor Resume Examples & Samples

Participate in developing the facility forecast to achieve 95% accuracy (final week to actual)
Develop competition and market understanding and develop business strategy to exploit both
Develop and properly manage KPIs (Key Performance Indicators) and MOEs (Measurements of Effectiveness)
Participate in developing the 72 hour planning cycle (review last 24, confirm current 24, forecast next 48)
3 to 5 years of progressively more responsible industry-related experience within production operations
Demonstrated knowledge and experience relative to bulk operations including experience with rail loading and unloading, truck loading and unloading, and barge loading and unloading
Demonstrated knowledge of electrical control systems, PLC systems, hydraulics, pneumatics, and mechanical issues related to the bulk transfer industry
Basic understanding of bulk transfer equipment such as grain legs, conveyors, mobile equipment such as cranes, forklifts and medium wheel loaders, and understanding the cement unloading equipment
Experience planning work crews including changing priorities in order to support customer needs
Prior supervisory experience of a union-represented employee workforce
Demonstrated ability to influence others to adhere to Company policies and procedures
Experience communicating in-person to staff and supporting team members
Conducting safety meetings in compliance with company policy in a professional manner
Experience with incident investigation, reporting safety near misses , security and environmental incidents
Strong supervision and planning skills in a union environment and with demonstrated ability and practical judgment to handle diverse and/or complex operations problems
Ability to take initiative and demonstrate self-direction
Ability to work with co-workers as a team to accomplish defined goals in a challenging environment. Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies
Ability to negotiate priorities to support terminal initiatives and achieve business goals
Excellent communication skills, both person to person and electronic communication
Effective motivational, and coordination skills
Excellent math skills (addition, subtraction, multiplication, division, percentages, and fractions)
Maintain regular dependable attendance and high level of ethical performance and conduct
Proficiency with Microsoft Office Suite and email systems
Must demonstrate self-accountability keeping required work schedules, focusing attention on details, and following work rules with minimal supervision
Supervising operational crews of union-represented employees

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Operations Supervisor Resume Examples & Samples

Employer will not sponsor visas for this or future positions
Must be currently in the same geographic location as the job or willing to relocate yourself there
Must be willing to work flexible shift hours and occasional weekends
Must have experience demonstrating Transportation industry regulation knowledge (e.g., TSA, OSHA, DOT)
Bachelor’s degree – Supply Chain Management, Logistics Management, or International Management – Preferred
Experience with operations management – Preferred
Experience supervising union employees – Preferred
Experience with Microsoft Office or equivalent software (Word, Excel, PowerPoint, and Outlook) – Preferred

238

Operations Supervisor Resume Examples & Samples

Directs the workflow motivates trains and monitors the performance of warehouse associates involved in either the receiving order filing replenishment shipping returns or cage/vault process
Assists in the process of selection training and performance management for the Distribution Center associates
Must possess basic mathematical skills
Strong organizational skills; attention to detail

239

Operations Supervisor Resume Examples & Samples

Able to work well under pressure
Previous supervisor experience is ideal but not essential
A team player
Previous experience with Cash handling Procedures

240

Operations Supervisor Resume Examples & Samples

Provide safety leadership and be a safety culture role model for 24/7 operating unit personnel
Ensure safety procedure adherence establishing a proactive safety culture within the production unit. Prepare and facilitate plant-wide safety meeting
Ensure operating permits, rules and regulations are complied with
Provides training and daily guidance, maintain operating procedures and update training materials, and ensure personnel training requirement/documentation are up-to-date
Responsible for labor productivity and efficiency, employee retention, adherence to labor contract, and employee relations
Responsible for inventory management and customer satisfaction
Focuses on continuous improvement and process enhancements. Analyzes and resolves work problems or assists workers in solving problems
Work with Maintenance and Project Engineering to maintain and improve equipment and unit
Issue Process Change Forms to insure documentation of all changes in the area and follow up to insure closure of these documents upon completion of the change
7 years minimum
Actual experience in the operating units
3 years minimum
Supervised a minimum of 5 wage roll production employees

241

Operations Supervisor Resume Examples & Samples

Supervises and coordinates dock operations and personnel including load planning, local and line haul deliveries, equipment and contractor utilization, OS&D procedures, sales, rating, billing, customer service, employee payroll and office operations
Maintains a clean, safe work environment
Assists in all terminal and employee safety issues and compliance with governmental regulations
Assists local and line haul contractors with coordinating the following: loading and unloading, equipment lease agreement, DOT qualifications and requirements, manifest approval and settlements, deliveries and operation procedures
Ensures load quality, timely computer date entry and paperwork procedures followed, terminal and freight security and proper freight routing
Reviews daily terminal operating cost to manage terminal profitability and budgeted cost attainment
Provides supervision to staff through motivation, direction, review of and feedback on performance
Provides leadership to others through example and sharing of knowledge
Traces and updates freight information and paperwork
Assists with various positions and forklift operations in the absence of employees

242

Operations Supervisor Resume Examples & Samples

Live Our Values: People, Quality, Service and Innovation
Managing and assigning of specific responsibilities to the operations team. This would include daily work assignments with the ability to follow-up and maintain performance of those individuals
Manage site performance though Key Performance Indicators, training and development, on-the-spot coaching opportunities, reporting and analysis, and counseling to employees, as needed
Managing of daily delivery operations to include reports management, delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery completion to the standards of the company's delivery operational playbook
Manager of the receipt, prep, inspection, and delivery of the Home Delivery Location
Responsible in maintaining a safe working environment for associates and delivery teams by enforcing safe/smart work practices
Continuous interaction with our customers in a courteous and professional manner
Monitor daily productivity and operating costs to minimize waste and increase operating efficiencies
Manage by the guidelines of the delivery SOP and conduct on-the-spot delivery audits on a weekly basis
Responsible for daily cycle counts and inventory accuracy of all product passing through location
Professional development of subordinates to build internal lead and management candidates
Creative problem solving and innovative approaches to solve complex problems
Perform in a manner consistent with company Vision, Mission Statement and Operating Principles
Any other duty as assigned as the Home delivery environment dictates

243

Operations Supervisor Resume Examples & Samples

Monitors cleaning services provided through contracts that require rigorous oversight
Manages preventive and predictive maintenance, repair, and construction work to sustain safe and reliable operation
Reads and interprets paper- or computer-based engineering drawings and schematic diagrams
Works with MM and other maintenance staff members to ensure proper Preventative Maintenance and related record keeping and logs
Maintains a safe environment and identifies and eliminates safety hazards to Mall staff, tenants and customers. This may include administration of and training for programs such as OSHA, ADA, EPA and other regulated programs
Works with security and local officials to plan and oversee a fire safety program
Supports preparation for emergency and disaster response
Assist in the development of expense, energy and capital budgets
Manage Property Operating Expenses within or below budgeted levels
Performs Condition Assessments (either personally or with the assistance of consultants) to assist in development of long range capital plans and budgets
Oversees contractors performing capital work
Interacts with Portfolio Director of Operations and Energy Services
Provide support to tenants under construction and ensure construction activities match approved plans and comply with mall criteria
May assist tenants in overcoming Government and permit obstacles, build relationships with key Government officials
Coordinate and communicate with tenant coordination to insure tenants opens at or before the budgeted RCD
Develop staff members by enhancing their roles and broadening their experiences
Give recognition for good performance and effectively counsel poor performance
Complete performance reviews with thorough and objective feedback
Resolve tenant lease and non-lease concerns related to facility operations
Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
Maintain good relationships with tenants through frequent interaction, effective follow-through, and by participating in formalized tenant meeting to promote/discuss facility operations initiatives
Fulfill Manager-on-Duty rotation and manage day to day activities as necessary which may include emergency situations
Manage operations purchasing program and asset inventory
Ensure all Services Agreements are current and compliant to the Simon Field Purchasing Policy
Three years of experience in facility/maintenance operations in a supervisory position
Proficient in the use of computers and programs such as Microsoft Office and other programs as applicable to the property
Ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner

244

Operations Supervisor Resume Examples & Samples

Educated to A-Levels with a minimum of C grades
Full and clean driving licence
Be proficient with general Microsoft programmes e.g. word, outlook and excel
Previous experience of working as an Operations Controller would be desirable
To have good communication & listening skills, be a team player and an innovator
To be self motivated and have good time management skills
Ability to work accurately under pressure in an operational environment
Flexibility of start and finish times within the shift pattern
Ability to work both office based and out on the ramp
A willingness to work overtime to cover leave and busy periods
Excellent personal presentation
A calm approach to problem solving, last minute changes and the ability to work accurately under pressure
Benefits

245

Operations Supervisor Resume Examples & Samples

Coordinate communications and operational procedures with the service center
Share responsibility for opening and closing the design center
Resolve Accounts Receivable issues
Monitor workroom related transactions, maintain logs, and review open order report as needed
Provide direction, support to all direct reports and appropriate personnel and evaluate accordingly

246

Operations Supervisor Resume Examples & Samples

Exert your leadership while respecting the vision and values of Bombardier
You are proficient in French (bilingualism an asset)
You have strong communication skills
You have advanced planning and organizational skills to ensure the attainment of results
You have a good understanding of the principles of lean manufacturing (an asset)

247

Operations Supervisor Resume Examples & Samples

Assist with the supervision of drivers
Monitor progress of daily operations, and reassigns employees and makes route changes as necessary
Conduct safety meetings and audits
Maintains employee company and DOT logs and reports
Assist in the supervision of Dispatch Department
Conduct field inspections of route crews to ensure proper work procedures
Issue progressive disciplinary action as necessary
Performs driver reviews
Receive, review and follow up on customer complaints regarding collection programs
Others duties as assigned

248

Operations Supervisor Resume Examples & Samples

Assigns and supervises work crews operating solid waste collection equipment
Monitors progress of daily operations, and reassigns employees and makes route changes as necessary
Conducts safety meetings and audits
Maintains employee files
Responsible for Dispatch Department
Issues progressive disciplinary action as necessary
Conducts field inspections of route crews to ensure proper work procedures
Receives and reviews customer complaints regarding collection programs
Performs quarterly reviews of all drivers

249

Operations Supervisor Resume Examples & Samples

4 + years supervisory experience
CDL required and DOT industry knowledge
Open to relocation

250

Operations Supervisor Resume Examples & Samples

Directly supervise, deploy personnel and plan equipment for Mine Operations based on daily/weekly plans, production targets and requirements of customer using quality standards and safe, efficient, environmentally acceptable mining practices
Communicate and act on pre and post shift activities
Co-ordinate crew training efforts in accordance with the Occupational Health and Safety Act, company training requirements, WHMIS, Environmental Regulations, utilizing resources available and evaluate progress and competency. Ensure training documentation is completed
Required to oversee maintenance personnel during off shifts, and when requested
Continuous development and able to assume the duties and responsibilities of the Mine Superintendent and Mine Operations as required
Assume other duties and responsibilities as required due to changing circumstances and the physical and economic environment of the Company

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Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

Operations Supervisor Resume Examples & Samples

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