Lead Supervisor Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the lead supervisor job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E McDermott

Evie

McDermott

4863 Eldred Mountains

San Francisco

+1 (555) 538 0693

4863 Eldred Mountains

San Francisco

Phone

p +1 (555) 538 0693

Experience Experience

Dallas, TX

Lead Supervisor

Dallas, TX

Grady LLC

Dallas, TX

Lead Supervisor

Responsible for Work Force Management scheduling, editing, keying exceptions and approving time
Assist managers with employee discipline sessions, attendance logs, and maintains up-to-date contact information
Management reporting as agreed with Line manager for department
Performance management of direct reports ensuring PM plan is in place with clearly defined personal objectives
Maintain and improve quality standards, resolves technical related issues and improve manufacturing procedures, processes, monitoring and measurement systems
All supervisors on a specific shift will perform annual evaluation for production
Occasionally inside kitchen area and or dish room; including interaction with heated equipment, steam, loud noises, chemical products, and other at risk conditions

Philadelphia, PA

Suites Lead Supervisor

Philadelphia, PA

Deckow Group

Philadelphia, PA

Suites Lead Supervisor

Provides on-going coaching and performance feedback to staff members
Performs task as requested by your manager on a weekly, bi-weekly, or monthly basis
Assists managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
Maintain a safe work environment by enforcing all safety standards and assisting with STEP observations
Assists managers with administrative tasks, scheduling, ordering, and inventory responsibilities
Oversees setting up and breaking down of work stations
Informs management of escalating employee conduct issues

present

San Francisco, CA

Starbucks Lead Supervisor

San Francisco, CA

Koepp and Sons

present

San Francisco, CA

Starbucks Lead Supervisor

present

Oversee and assist in maintaining a clean work station (including floors, work areas, equipment, walls, refrigerators, and meat blocks)
Assist with daily STEP observations and report safety hazards discovered in the location to management immediately
Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor
Perform task as requested by your manager on a weekly, bi-weekly or monthly basis
Oversee and assist in setting up and breaking down of stations designated by the manager
Ensures that all work areas and serving utensils are cleaned and sanitized
Make change for cashiers and verifies bags

Education Education

Bachelor’s Degree in Business Administration

California State University, Los Angeles

Bachelor’s Degree in Business Administration

Skills Skills

Excellent guest service skills; ability to adhere to Company’s Service Standards
Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
Basic math skills; ability to accurately handle money and count change
Ability to work independently and as a team member
Ability to handle multiple tasks simultaneously in fast-paced environment
Ability to walk up and down stairs frequently
Ability to lift and carry up to 25 lbs
Ability to stand for entire length of shift
Able to work days, nights, and weekends

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15 Lead Supervisor resume templates

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Surety Service Center Team Lead / Supervisor Resume Examples & Samples

Assists the Center Leader in the development of policies, procedures, and practices related to the center operations in an effort to drive service excellence across the organization including leading process improvement initiatives using commonly accepted methodologies (e.g. LEAN, Six Sigma, etc)
Leads a team of approximately 5 to 7 client service focused associates toward the achievement of established quality and service level goals
Implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals
Personally manages/services assigned account workload
Responsible for management responsibilities including but not limited to hiring, training/development, performance management/reviews, coaching, mentoring, salary and budget allocations
A Bachelor's degree in a business related field or equivalent training/experience
Minimum of 3 years of managerial or leadership experience
Experienced building high-performing teams including recruitment, training/development and retention
Must have strong knowledge of Surety products, including customer contact
Demonstrated written and oral communication skills and interpersonal skills are essential

Live Observation & Control Center Lead Supervisor Resume Examples & Samples

Develop and execute video monitoring strategies using company approved equipment and procedures
Detection, investigation and documentation of theft and other violations of law and/or company policy
Ensure all company standards and procedures regarding the apprehension, prosecution or deterrence of subjects are being followed
Assign and direct work to the LOCC operators
Address complaints and resolve problems in the absence of the LOCC Manager
Prepare written reports as required. Monitor compliance regarding report writing and ensure that all case/incident files contain the necessary elements
Represent the Company in court testimony as needed
Report daily on all significant activities to the Manager of the LOCC
Maintain a professional and safe work environment while performing duties
Oversee the training of new LOCC operators; support the continued learning, enrichment, and professional development of LOCC operators
Provide information to the LOCC Manager for the verbal and written counseling of LOCC operators
Peer resource for other LOCC supervisors
Acts in a management function on an as-needed basis (i.e. LOCC Manager on vacation, LOA, etc.)
Supervises day to day activities of LOCC operators through training, coaching, & may make recommendations for appropriate actions. The LOCC Supervisor does not have the authority to hire, counsel, or terminate
Must have High School Diploma or equivalent and demonstrate a 12th grade level of reading and writing proficiency
Must possess excellent leadership and organizational skills
Must demonstrate sound decision making and judgment and be able to remain calm in stressful or critical situations
Must possess a valid Drivers License

Member Services Lead Supervisor Resume Examples & Samples

Responsible for all daily cash counts/drops while on duty
Listen and responds to members and guest with solutions
Assist in closing the clubs cash drawer on a daily basis

Hemtt Site Lead / Supervisor Resume Examples & Samples

U.S. Citizenship required
Ideal candidate will be a former Automotive Warrant Officer with HEMTT Heavy Wheeled Vehicle experience or a former Maintenance Shop Officer
Previous cost control and project financial management experience is preferred

Lead Supervisor Resume Examples & Samples

Overall capacity planning, scheduling and manufacturing of existing and newly developed products in compliance with all regulatory and Quality System Regulation (QSR) requirements, in a cost effective manner and in accordance with planned budget
Pro-active people management and talent development. Set the standards for performance assessment and feedback, effective communication, promoting positive morale and supporting employee involvement programs
Develop corrective actions for non-conformance issues identified by internal and external audits
Foster a team environment within the department, Business Unit/Value Stream and across the broader Manufacturing Site
Ensure timely and quality delivery to both internal and external customers and has accountability for meeting objectives and taking an active role in project improvement activities, (i.e. Lean and Process Excellence initiatives, quality, cell development, new equipment start-ups, new product launch production plans)
Maintain and improve quality standards, resolves technical related issues and improve manufacturing procedures, processes, monitoring and measurement systems
Conduct sound root cause investigations to address quality and scrap issues and develop effective corrective actions for non-conformance issues identified by the quality system
Maintain the maintenance of all production machinery by coordinating these functions as necessary with Facilities, Maintenance and Engineering departments
Ensure preventative maintenance is conducted on a regular basis
Work closely with Engineering and Planning functions to forecast machinery, material and equipment needed to meet requirements of new and existing products. Works with Engineering to develop appropriate set up and lay out of equipment and cleanliness of general work areas
Promote and nurture the highest standards of professionalism, ethics and compliance, and actively support our compliance program-related initiatives and activities
Consistently enforce employee compliance, including attendance at training programs, and promptly report any non-compliance in accordance with Business Code of Conduct
A minimum of a Bachelor's degree is required, preferably in Engineering, Business or other technical discipline
A minimum of 6 years of relevant business experience is required
A minimum of 4 years of experience in manufacturing or related operations is preferred
A minimum of 2 years of lead or direct supervisory experience is preferred
Experience working in Good Manufacturing Practice (GMP) and/or ISO regulated manufacturing environment is preferred
Knowledge of ISO9001 or ISO13485 regulations preferred
Knowledge of Process Excellence (Lean, Six Sigma) tools and methodologies is preferred
Lean or Six Sigma Green or Black Belt Certification is preferred
Knowledge of capacity planning, including Enterprise Resource Planning (ERP) systems and Manufacturing Processing Systems (MPS), is preferred
Experience with revising site documentation to improve operations (logbooks, process sheets, work instructions, training guides, etc.) preferred
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) is required
Demonstrated project management skills and the ability to lead and facilitate project improvements required
Must have demonstrated leadership capabilities with the ability to develop and drive talent development
Must have the ability to maneuver changing business environments, both internally and externally
The ability to collaborate with all levels of management in a cross-functional team environment is required
The ability to work overtime and off-shift hours, based on business needs, is required
This position will require up to 10% travel.Plant Management

Lead Supervisor Resume Examples & Samples

Lead and drive NEU construction installation team
People management of 15-20 installation technicians
Responsible for safe execution of works
Responsible for turbine and documentation quality
Planning of daily activities on site with subcontractors; cranes, transports and manpower
To create and maintain a good and safe work environment on site
Site status
Progress
As-built documentation
Secure and maintain tools and spare parts on site
Mobilize and de-mobilize site and prepare for hand over to local service
Handle Non-Conformities

Lead Supervisor Resume Examples & Samples

Supervises and schedules retail associates; completes store operational needs by assigning employees and following up on work results
Trains to, and maintains retail standards, policies and procedures
Assists retail management with the daily cash procedures and operations
Maintains cleanliness and safety standards throughout the retail shops
Performs retail cashier duties when needed
Minimum one year supervisory experience in a customer service and/or retail environment preferred
Previous cash handling experience required
Previous experience working with point of sale (POS) system required
Excellent guest service skills; ability to adhere to Company’s Service Standards
Strong verbal and written communication skills – ability to communicate with staff and prepare written reports
Ability to work independently and as a team member
Able to work days, nights, and weekends
Must have flexible schedule

Starbucks Lead Supervisor Resume Examples & Samples

Maintain a positive attitude and smile
Greet customers as they approach the cash register and be polite during the transaction
Must have knowledge of cash registers, credit card machines, and the Aramark cashier policy in order to effectively service the customer
Must be familiar with all menu items and pricing to effectively complete financial transactions and answer questions from customers
Keep a record of the amount of money received each day, which may involve reading and recording totals shown on cash register tape and verifying against cash on hand
Make change for cashiers and verifies bags
Conduct audits on a weekly basis
Train new cashiers
Maintain an organized, neat and clean cashier station
Stock service areas with paper goods, condiments, beverages, and food items as needed
Count, organize, and balance the cash drawer; fill out the cashier slip; and make deposits while in the presence of a manager or supervisor
Distribute promotional material and customer loyalty rewards as necessary
Assist with daily functions in the kitchen, food court, or dining room during down time
Ability to understand and follow directions given by management
Understand the proper use of and storage of chemicals used in the location. Be familiar with the chemical MSDS book and its contents
Place food orders
Manage staff (15-20 people)
Maintain store stock
Maintain Store Promotions
Manage cash and safe audits
Maintain communication with managers and consultant
ServSafe certified
2 years of Barista or Coffee Management Experience
Knowledge in placing food orders
Must be able to read and interpret documents such as safety rules, Aramark Alcohol Regulations, operating and maintenance instructions and procedure manuals
Experience running a cash register, knowledge of processing a credit card reader and performing credit card transactions
Math skills for counting money and providing correct change
Must have at least 1 year supervisory experience; 3 years job experience
Courtesy and tack in dealing with guests, co-workers, as well as others in the college community

Service Lead Supervisor Bucharest Resume Examples & Samples

As minimum education, Technical School experience plus several years of electro-mechanical repair experience is required
A Technical Degree in Electronics/Mechanical Technology plus several years of electro-mechanical repair experience
Experience in leading people
Knowledge of and teaching experience with troubleshooting techniques, including use of schematic drawings and interpretations
Recommended to have experience in inventory control procedures, analytical skills, and trend analysis
Customer service skills are necessary
Must be capable of instructing and support problem solving situations

Starbucks Lead Supervisor Resume Examples & Samples

Scheduling, Edits and Vacation request reviews (Kronos related maintenance)
Reviewing all orders, inventory and Invoices for processing, including setting and revising Pars
Implementing all Starbucks mandated programs including Promotional Rollouts, QASA Standards, new drink/food introduction and any other Licensee Specific Requirements
Attending and/or Providing Representatives for all Meetings (Daily Stand-up, Monthly DSV, Safety and Departmental Store Meetings)
Assigning/overseeing Associate training, and Participating in Coaching and Corrective Actions
Menu Engineering, Pricing and POS\EMC Maintenance
Work Closely with Events\Sales Team, Dining Experience Manager and Chef’s for special projects as assigned (Pop-ups, event support etc.)
Demonstrating effective leadership and communication skills while directing the work of others
Must be able to Direct the Work of Others, Learn Quickly and Possess Effective Oral Communication Skills
CA Food Handler Certification Required
Open Availability Required

Fairmont Gold Lead Supervisor Resume Examples & Samples

Consistently offer professional, friendly and engaging service
Lead and coordinate all aspects of the Fairmont Gold floor to ensure
Fairmont Gold Standards are adhered to
Maintain communication with all departments within the hotel to ensure that
Fairmont Gold standards are delivered on a consistent basis
Participate in the recruitment and training of new ColleaguesSupervisors
Ensure proper scheduling in accordance to productivity guidelines
Work with the Culinary team to determine the daily Fairmont Gold Lounge menu
Previous leadership experience in related guest service required
Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines

Lead Supervisor Resume Examples & Samples

Supervises both internal and contracted personnel to assure the timely and cost effective completion of work within the area of responsibility
Provides emergency response and supervision of personnel engaged in a 24 hour, 7 day per week operation
Ensure supervised teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff
Must have gas construction experience
Ability and knowledge to develop standard operating procedures for field personnel to perform gas work and connections on energized distribution/transmission facilities
Possess a theoretical knowledge and understanding of National Grid's policies and processes and how to apply them effectively
Will require navigation of computers and computer systems

Site Lead / Supervisor Hemtt Program Resume Examples & Samples

BA/BS degree in Logistics or related field with a minimum of 6 years HEMTT or Heavy Tactical Wheeled Vehicle maintenance supervisory experience. In lieu of formal education, 20 years of maintenance and maintenance supervisory experience is required. Specific contract requirements will prevail
Production control management of a refurbishment program and delivery of on-time, quality results
Experience resolving complex technical issues and identification of root cause analysis

Team Lead / Supervisor Resume Examples & Samples

Provides full support to the Program/Project Managers in their role of Program/Project Delivery in the provision of project schedule, cost and finance information to aid the Program/Project control and monitoring
Will work within a structured team environment with some having line management responsibilities
The project analyst should provide support to departments by gathering and analyzing the data, by establishing and maintaining corporate business policies, process and procedures
The project analyst should assist in managing various reports like cover forecast reports budget status reports and other management related reports
Responsible for Financial Planning
Monitors and Reviews Budget Report
Works on the Overall Project Schedule and Provide status updates
Develops, Designs and Establishes reporting standards
Develops communication Plan for the Project
Understands requirement of the client
Sets goals and targets
Co-ordination across business units affecting the project
Collaborates closely with the Project team
Full accurate and on time execution of standard Project Management processes
Qualification: Bachelor's Degree
Should be experienced in Process – specific
Should be proficient inGeneral Reporting
Should have progressing skills in People skills – Task Manager, Change Management, Financial Analysis, Continuous (Service) Improvement & Project Management
Should have baseline skills in Analytics & Stakeholder Management

Guest Services Lead Supervisor Resume Examples & Samples

Motivate, coordinate, discipline, and supervise the activities of Bell Attendants, Concierge, & Business Center
Coordinate scheduling of entire staff in direct relation to business levels
Discipline staff in accordance with Four Seasons policy
Attend and participate in all required meetings
Arrange for the handling of group luggage both on arrival and departure
Complete all payrolls on a timely basis
Handle guest complaints and keep management informed as necessary
Serve as a direct liaison between hotel departments and guest services staff
Set up special amenity deliveries
Conduct oneself in a professional manner at all times to reflect the high standards of Four Seasons Hotels and encourage staff to do the same
Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general
Ensure maximization of revenues and control of expenses in all areas under control
Create systems and processes to ensure accurate accounting procedures with the front drive cashier and concierge
Ensure a clean, neat and organized work area
Maintain a good working relationship with other employees, providing instruction and encouragement as needed
Cover shifts at Concierge, Shuttle Driver, Bell Attendant and Business Center as necessary and act as a back up to managers on duty
Perform other tasks or projects as assigned by hotel management and staff
Works alongside Towne Park management team and staff for seamless flow of service

Lead Supervisor Resume Examples & Samples

Provide professional/caring community-oriented service
Manage the physical security supervisors and personnel of university buildings and grounds for all distributed campuses
Create protocol and procedures related to security
Provide security to the community; and
Provide support to the police department
Hold a valid driver’s license
Ability to multitask, work well under pressure, and to work with a diverse community; and
High school diploma or equivalent education/experience

Lead Supervisor Resume Examples & Samples

Promote and drive safety culture including safety principles, operational discipline, etc
Adhere to Praxair safety principals, policies and guidelines
Operate nitrogen pumping and vaporizing equipment unassisted in compliance with all applicable policies
Consult and perform PPL specialty services
Maintain Interstate CDL Class A with all required endorsements and operate a CMV safely and effectively while in accordance with Praxair and Federal Motor Carriers Safety Regulations
Ensure effective communication with customer, management and team
Complete required job reports including: job site logs, service agreements, transport logs, etc. Reports must be completed timely and accurately by using manual and/or computer systems. Complete safety checklists and conduct pre-job discussions at job sites
Coordinate and perform routine maintenance and repairs
Review and submit timecards, expense reports and track vacation schedules
Adhere to the work schedule including afterhours, call-in, weekend, and holidays
Comply with Praxair travel policies, expense reporting and payroll requirements
Complete training as required to maintain compliance (ex: LMS, WBT, OSHA, customer training, etc.)
Coordinate and complete pre-job site surveys
Responsible for facility tasks
Coordinate and maintain customer and/or regulatory compliance requirements (ex: Background Checks, Drug Test, DOT Physicals, Audiograms, etc.)
Coordinate and complete training of other personnel
Coordinate with sales, customers, engineering and operations to schedule and complete simultaneous projects
Complete necessary Operations and Trucking Alerts and participate in applicable RCA’s
Complete additional duties as assigned

Administrative Lead / Supervisor Resume Examples & Samples

Assists with supervision of workflow management and training of the administrative team
Provides administrative support to the business operations of the office including the practice groups and individuals
Reviews calendars and anticipates logistical opportunities or needs to assist; manages travel arrangements as needed
Serves as a point of contact for internal and external clients including: screening phone calls, ensuring client messages are communicated to the appropriate client service staff, and following up with clients, when appropriate
Works with regional operations team to ensure compliance with regional & firm policies and best practices
Acts as liaison to office leadership to help ensure compliance and understanding of firm and regional policies and goals
Takes proactive steps to ensure best practices are shared across departmental teams and with regional peers
Helps champion regional and firm initiatives and process improvement for enhanced consistency and improved efficiencies among administrative teams and client groups
Creates and edits office and/or departmental presentations
Prepares time and expense reports
Responsible for basic accounts payable procedures including, PCard reconciliations, credit card payments and expense reports sign-offs
Acts as a liaison with firm’s Client Billing Department to ensure requests are met in a timely manner
Work with regional Finance team on reporting requests
Formats and types a variety of correspondence
Manages location’s gift card program, ticket and internal perk programs
Coordinates conferences and special events
Knowledgeable on both Tax & Assurance QC processes
On occasion may assist with tax assembly, including printing and assembling tax return
Provides support for New Client Acceptance process, obtaining approvals and initiating Elite Client Set Up request forms
High School Diploma/GED required: Bachelor’s degree in Business Administration, Human Resources, or related area preferred
Minimum of 5 years of progressive responsibility providing executive level support in a professional corporate environment
Prior management or supervisor experience preferred
Strong organizational and multi-task abilities; able to effectively prioritize work and consistently meet deadlines
Must be able to interact and communicate with individuals at all levels in the firm
Must have a high level of interpersonal skills to handle sensitive situations and confidential information
Attention to detail, accuracy and follow-through
Customer service oriented, both internal and external
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience in a financial services firm a plus
Ability to create strong mentoring relationships
Flexibility with overtime to meet deadlines

Lead Supervisor Resume Examples & Samples

Ensure compliance to cGMPs in manufacturing
Establish adequate coverage to support the manufacturing schedule. Coordination of daily job assignments. Identify overtime requirements
Spend significant part of shift actively monitoring the operation on the production

Method Development Lead / Supervisor Resume Examples & Samples

Independently sets up and performs bioanalytical method development and validation
Writes, revises and reviews methods, SOPs and portions of reports and protocols
Leads efforts with the study team to troubleshoot and solve assay problems, as necessary
Provides technical/scientific guidance and leadership to ensure project completion
Organizes, conducts and evaluates analytical results and testing
Reviews reports for scientific accuracy and completeness
To supervise the activities of scientific and operational staff responsible for method development/validation projects and may be analysis of samples
Develops appropriate training plans and ensure staff is trained
Assure staff compliance to SOPs and other regulatory agency guidelines
May be assigned as Principal Investigator or Study Director for bioanalytical studies once related training is completed. Manage and monitor project timelines. Has overall responsibility for technical client interactions and the technical conduct of a study as well as for the interpretation, analysis, documentation, and reporting of results
Maintains a clean and safe laboratory work environment
Participates in process improvement initiatives
Documents work and maintains study documentation and laboratory records
Independently sets up, maintains, operates and performs routine and non-routine maintenance on general equipment, including problem identification and resolution
Informs project management and/or line management of any problems and/or deviations that may affect the integrity of the data and recommends corrective action
BS or MS degree in science with 8-10 years previous laboratory experience. Relevant experience may be substituted for education
Knowledge of appropriate regulatory agency guidelines
Experience with use and trouble shooting of analytical equipment is desired
Basic knowledge of computers and software programs
Familiar with the use of standard laboratory equipment
Demonstrates strong organizational and communication skills

Concourses Lead Supervisor Resume Examples & Samples

Ability to communicate (both verbal and written) effectively
Ability to work well under time constraints
Must be available to work all events at Lincoln Financial Field, which may include days, nights, weekends, and holidays
Ability to walk, stand, move for up to 8 hour shifts

Lead Supervisor Resume Examples & Samples

Develops plans and work schedules for assigned production areas to achieve maximum effective utilization of all available resources
Maintains an adequately skilled work force consistent with production goals and schedules
Anticipates production problems and where possible devises and implements procedures to offset these problems
Provides training and guidance as required for personnel development and resolution of routine problems
Recommends overtime as production schedules warrant. Schedules overtime with appropriate approvals
Recommends changes in methods procedures and policies with appropriate approvals
Interfaces with other shifts
Prepares regular reports on assigned departmental and shift results, objectives and critical projects
Ensures that all TOD policies and procedures are encouraged and complied with by all employees. This includes employment, safety, employee relations, equal opportunity and all other Company sponsored programs
Assists in employee performance reviews and recommends progression increases. Submits the appropriate documentation on all wage adjustments and employee status changes
Conducts corrective/disciplinary actions

Stewarding Lead / Supervisor Resume Examples & Samples

Become familiarized with the operation of all machines (dishwashers, pot washer, waste disposal, etc.)
Responsible for proper operation of above machinery including insurance that it operates to Health Codes
Instruction of personnel as to operation and knowledge of equipment and Health Code Standards
Instruct personnel as to the procedure of cleaning equipment
Insure that dishwasher personnel are familiar with the proper cleaning products used by all machines
Insure that all glasses, dishes, etc., are placed in the right place
Instruct personnel as to the correct handling of linen
Insure that Dishwasher personnel abide by hotel and department rules
Assist kitchen personnel whenever possible
Performs all reasonable duties as instructed by supervisor
Must have at least 1-2 years of experience in the field
Ability to life 30lbs on a repeated basis
Ability to push/pull 40lbs on a repeated basis
Ability to stand for an 8 hour shift
Must have valid Driver's License
Must be able to speak basic English

Team Lead / Supervisor Resume Examples & Samples

Leading a team of up to 15 by example, embodying operational best practice
Inspiring and coaching others to drive performance
Communicate to all levels and present a positive and professional approach
Undertaking management duties when required by the management team or business
Supporting in the development of less experienced colleagues
Working with the rest of the team to deliver an energetic and welcoming atmosphere
Ability to work unsupervised and often under pressure
Attention to detail and determination to get the results
Able to delegate effectively and communicate to all levels
Strong overview of all DC processes

Team Lead Supervisor Resume Examples & Samples

1 - 3 years Supervisory experience, preferably in a call center environment, or enrolled in/have completed the LEAD Program and/or additional experience including the coach desk, nesting coach, quality, training, talent acquisition, human capital, and OSC
Strong understanding of TeleTech's business, core values, and goals
Ability to lead and partner successfully with staff and chain of command
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
High level of integrity, honesty, and judgment
Ability to manage multiple, complex, on‐going tasks and projects
Must be flexible with schedule up to and including willingness to work overnights if needed
Strong coaching skills
Data analysis and reporting
Action planning
Customer Satisfaction Scores
AHT - (Average Handling Time)
Quality Scores
FCR - (First Call Resolution)
RPC - (Revenue Per Call)
80% Coaching Action Plan (CAP) utilization
Improve the key success metrics associated with quality and goals. These include
Develop, coach, support, and evaluate the team. Responsible for development of staff. Previous experience working in similar environment with demonstrated ability to train team members, in‐person or virtually, as called for. Tracks TTECH U completion rates. Establish realistic team goals and performance objectives. Provide real‐time feedback to staff. Hold team accountable for meeting all performance indicators/metrics, using reporting tools and techniques. Provide constant coaching to Team Leads, one‐on‐one sessions, and design action plans to improve performance. Follow up with action plans and provide career development advice to staff. (Coaching, achievement motivation, influence, communication, mentor, judgment, accountability)
Ensure team has tools, systems, and support needed to perform their job. Must be able to identify and set up ideal workspace per job requirements; this includes having access to the proper equipment required to fully perform all job functions. Escalate system level issues to the appropriate systems/IT support/ vendor team. Clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via e‐mail or ticketing system to the appropriate team. Ensure that problems have been addressed. (Problem solving, system troubleshooting, communication, reporting, attention to detail)

Lead / Supervisor Resume Examples & Samples

Assists with developing duty list for employees and inspect work to ensure proper completion
Assists in goal setting for the custodial staff and recommend work improvements
Perform quality assurance inspections and audits
Conduct training and development of staff
Takes action to correct deficient performance
Supervises set ups and tear down for meetings and events
Helps resolve client issues and concerns
Responds to emergencies, such as water leaks, power outages, severe weather, etc
Other duties and responsibilities as required

Einstein s Lead Supervisor Resume Examples & Samples

Oversees the moving of incoming merchandise to retail office, storage area(s) and/or display floor
Works with team members to facilitate the stocking of the floor with appropriate levels of merchandise
Spearheads special projects (i.e. holidays, events, book signings, etc.) when necessary
Communicates with Retail Manager to insure that all received products are placed on the retail floor as soon as possible
Work with General Manager and Retail Manager to utilize complete productivity on the floor at all times
Interacts with customer for possible merchandising opportunities
Takes charge of unpacking and pricing of new merchandise
Assists all lodge guests in any possible way
In partnership with the Retail Manager, schedules Gift Shop staff on a weekly basis and determines appropriate break schedules to maximize floor coverage and customer service
Trains new hires on POS system, overall safety and job responsibilities
Additional tasks and responsibilities may be assigned at the discretion of the Front Desk manager
Two years experience in a like employment

Lead Supervisor Express Resume Examples & Samples

Overall hiring and maintenance of all store team members, including supervisors. Maintain proper headcount through ongoing recruiting activities
Evaluate associate’s performance and coach them on performance‐related problems and on their
General development
Provide training to associates on a one‐to‐one basis on Guest service, Product knowledge, Merchandising, selling skills, safe merchandising techniques and use of equipment
Develop and maintain a weekly team schedule in adherence allowing the store to operate with the required team members and within the allotted labor budget
Ensure timely payroll processing and administration
Motivate associates, foster teamwork and champion change when it occurs
Cultivate and role model best selling and service practices. Actively engage guests at all times and ensure associates are doing the same
Drive sales though activities such as guest engagement, product demonstrations, and suggestion selling in order to maximize the value of each guest visit
Ensures proper merchandising and signage of all sales floor areas, at all times
Supervises unloading of all trucks and flow of merchandise to sales floor or storage as appropriate
Preserve Company assets by controlling shrink, labor costs & risk exposure
Ensure proper opening and closing of location according to store scheduled hours, including store recover and activating/deactivating the location alarm (if applicable)
Ensure all transactions are accounted for through the proper handling of all cash, receipts, and reports
Ensure that night deposit is made in a timely fashion
Ensure all fixtures are in good repair and are set properly per fixture plan
Act as a role model of appropriate loss prevention/risk management behavior and ensure associates are effectively trained in these areas
Execute all initiatives per Company SOP
Other tasks and duties as assigned
Adapt and Learn
Champion/manage Change
Self Development
Demonstrate adaptability
Foster open communication
Build relationships
Drive execution
Lead courageously
Focus on Guest
Provide superior levels of guest engagement
Use Sound judgment
Apply Technical/functional expertise
Talent Enhancement
Coach & develop people
Leverage individual and cultural diversity
Working Together
Inspire Trust
Create a positive workplace environment
Ability to handle/prioritize multiple projects
Able to identify others’ strengths & assign work accordingly
Passion for Guest Service
Results ownership
Organization knowledge – know the business. Use technical/functional expertise
Commitment to delivering the promises we make in our Mission Statement

Engineering Lead / Supervisor Resume Examples & Samples

Facilitate team approach to problem solving and root cause analysis with associates, supervisors, maintenance, value stream managers, and peers
Mentor and develop other engineers within value stream and interns/Co-ops
Work with value stream supervisors, engineers and value stream manager to prioritize engineering work
Provide feedback to engineering manager on performance of other engineers
Lead large scale continuous improvement projects aligned to lean manufacturing principles; lead cost reductions and yield improvements with delivery partners
Assess current vs. future capacity requirements and implement capacity improvements. Develop and implement new and existing equipment acceptance plans
Develop work methods and layouts
Develop a capable equipment vendor supply chain
Lead process support for RD&I strategic initiatives
Demonstrated use of capital project management skills to deliver safe, effective, low cost capital solutions (project planning, approval process, equipment specification, budget, preventative maintenance, acceptance plans, design review, safety assessments, capital request)
Solid understanding of DMAIC tools; when to apply them, interpretation of results and application for effective solutions (Process map, process capability, C&E matrix, fishbone diagram, FMEA, MSA, DOE, control plan). Drive improvement activity
Collaborate with delivery partners to determine appropriate projects of focus, using available data from observation, queries, process data, and working partner input
Interface with Advanced Design, Product Engineering, and other business partners on the design for manufacturability, process capability, and production builds of new product or product revisions
Utilize Value Stream Mapping tool to develop current state VSM’s, interpret maps to identify improvement opportunities and create future state VSM’s
4-year degree in Engineering or Technology
5 years of engineering experience
3 years of project management experience demonstrating ability to manage more complex projects
Strong knowledge of lean manufacturing principles
Strong knowledge of quality systems, SPC and process capability. Strong mechanical aptitude

Engineering Lead / Supervisor Resume Examples & Samples

Minimum of a BS/BA degree (MS preferred) in Engineering, Technology or Management or equivalent training and expertise
5– 10 years of experience in a quality, engineering leadership role or area of technical support
Background in product design or engineering, management and manufacturing preferred
Knowledge of quality programs and initiatives, SPC and process capability. and lean manufacturing principles
Strong knowledge of Statistical Process Control. Must demonstrate the ability to be able to communicate both written and verbal to all levels within the organization and externally to suppliers and customers

Lead Supervisor Resume Examples & Samples

Support the Food Service Workers – ensure all opening and closing tasks are completed
Audit working banks to ensure accuracy and accountability
Ensure cleanliness and high sanitation standards are maintained at all times
May be required to order and receive food product from vendors – check in by item on invoice and input in receiving log
May be required to assist with scheduling to ensure snack bars are adequately staffed at all times and that labor budgets are adhered to
Must be well groomed and maintain a high level of professionalism at all times
Share innovative ideas to improve efficiency and operations

Hospitality Lead / Supervisor Resume Examples & Samples

Provides daily oversight of workspace use/management and meeting/hospitality services according to established policies, procedures and service agreements
Supervises a team supporting internal customers and external guests in execution of services and other areas of oversight. Includes: meeting services – management of meeting rooms, audio visual (AV), catering, set-up and tear-down, event coordination; operations – space management, preparation of work stations/offices, office supplies, kitchens/pantries and cleaning management, general office upkeep, aspects of security/office safety; general hospitality – reception/guest greeting, hoteling of workstations, offices and other collaborative or meeting areas
Trains and develops the team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalism
Manages staff schedules and provides for coverage during unexpected staff absences
Models customer-oriented behavior and communications; coaches and counsels the team as needed. Provides timely feedback on performance
Serves as the subject matter expert for department hospitality software and AV equipment operation; provides training in the operation of related equipment and software and/or other systems
Serves as the subject matter expert for team related to Deloitte policies, national, and local protocols
Advises on how best to resolve logistical and/or customer-related challenges. Coordinates/negotiates with other departments/staff to develop acceptable solutions. Personally handles customer escalations, as necessary
Analyzes systems/processes to increase efficiencies, ensure performance and customer satisfaction. Assesses results and recommends process improvements
Generates departmental reports, to monitor workload, productivity, customer satisfaction, etc.; compiles data and provides analysis of results
Develops communication tool(s) to update customers on changes, special events, etc. as needed
Collaborates and trouble-shoots problems with other internal functions/service groups, external vendors and building liaison(s) as needed
Ensures Operations Manager and other supervisors are well informed on all aspects of team, projects and services, as appropriate, and with special focus on areas of concern/change
Provides back-up to team, as needed
Cross-trains in other team services areas to provide back-up support as needed
Performs other tasks and special projects as identified by the Operations Manager
Associate's degree required; bachelor's degree preferred
Three to five years’ experience in a similar role or job with similar skill sets managing a team
Two years relevant corporate experience, preferably in hospitality within service-oriented or customer-centric environment
Excellent technical experience including strong Microsoft Office skills
Confident, professional presence, and positive demeanor
Professional maturity and ability to interact with all levels of professionals
Excellent quality-conscious customer service skills
Ability to use tact and diplomacy in resolving problematic situations
Professional agility and ability to handle multiple priorities with an appropriate sense of urgency
Excellent judgment and decision-making skills
Critical thinking and ability to anticipate needs
Must be willing to be trained in all functional areas
Ability to lift up to 25 lbs

Ladash Lead Supervisor Resume Examples & Samples

Maintains confidentiality of all information
2 or more years of relevant operator experience, including leadership experience, required
Knowledge of service area and ability to read a map
Ability to use a computer to generate reports and schedules

Lead Supervisor Resume Examples & Samples

REVENUE AND PROFITABILITY
Must have F&B experience (3-5 years)
Current California Food Handler Permit or ability to obtain (California Employees Only)
Ability to prove eligibility to work in the United States
Ability to pass random Coast Guard drug screenings

Lead Supervisor Resume Examples & Samples

Ensure sites are planned and resources allocated in accordance with project request
Act as a point of escalation for site technical queries
H&S checking of sub-contractor documentation and accreditations
Performance management of direct reports ensuring PM plan is in place with clearly defined personal objectives
Ensure post sites inspections (including red lines) are completed and updated onto business systems by direct reports
Creation of process and forms to ensure site surveys and inspections are carried out in compliance with GTT standards
Snag clearance by Site Supervisors to be completed at final audits and reported back into business systems
Ensure prompt uploading of site documentation and photo sets are completed within SLA by direct reports
Act as interface or escalation to 3rd parties during build
Ensure all PPE inspections of issued equipment is carried out in compliance with legaslitive and company requirements
Ensure all staff vehicles are maintained and inspected to standards required
Management reporting as agreed with Line manager for department
Complete management audits of contractor sites
Extensive experience in the telecommunications industry (construction)
Previous supervision of field based staff
Able to work under their own initiative and as a team
Able to read & understand construction drawings
Proficient in IT based programmes (MS Word, MS Excel, MS PowerPoint)
Flexible and dynamic
Work in a controlled manner when under pressure
HNC in Construction, Mechanical, Electrical Engineering or equivalent
CSCS site manager
NRSWA supervisor
PASMA
1st Aid at Work
Manual handling
RF Awareness
Rooftop Worker
Asbestos Awareness
CDM Awareness

Suites Lead Supervisor Resume Examples & Samples

Ensures staff completes daily temperature logs
Assists managers with employee discipline sessions, attendance logs, and maintaining up to date contact information
Informs management of escalating employee conduct issues
Greets customers as they enter and leave the location
Cross-trains for all hourly positions at your location

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