Order Management Coordinator Resume Samples
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Order Management Coordinator Resume Samples
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FR
F Raynor
Franco
Raynor
7072 Mona Crescent
Boston
MA
+1 (555) 849 7626
7072 Mona Crescent
Boston
MA
Phone
p
+1 (555) 849 7626
Experience
Experience
Los Angeles, CA
Order Management Coordinator
Los Angeles, CA
Weissnat, Heidenreich and Donnelly
Los Angeles, CA
Order Management Coordinator
- Solid professional work behaviors (attendance, teamwork, time management)
- Perform other duties as assigned by the Order Management Team Lead and Manager
- Provides advanced technical assistance with Customer Account Executives and fellow employees to allow successful completion of customer orders
- Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
- Manage internal and external customer queries and communication in a professional and service-minded manner ensuring that resolution is provided
- Provides assistance with all troubleshooting for BPC, Customer Account Executives, and fellow employees to allow successful completion of customer orders
- Assists manager and team personnel with training
Boston, MA
Order Management Coordinator, Complex Orders
Boston, MA
Schumm-Hahn
Boston, MA
Order Management Coordinator, Complex Orders
- Help support other special projects as assigned by management and local markets
- New Product incubation would address RCF IMS and some Special Projects
- Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements
- Meet defined scorecard productivity/quality metrics
- Review contract and validate services with customers to ensure accuracy
- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR
- Navigate through multiple systems to build track and monitor orders
present
Chicago, IL
Comcast Business Order Management Coordinator
Chicago, IL
Dietrich LLC
present
Chicago, IL
Comcast Business Order Management Coordinator
present
- Provides coaching documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment
- Provides assistance with all troubleshooting for BOC, Customer Account Executives, and fellow employees to allow successful completion of customer orders
- Manage strategic accounts
- Identify opportunities for improvement and recommend solutions
- Assist with incubating process for new products during the early phases of introduction
- Provide advanced technical support for multi-location customers
- Provide order support and coordination for advanced voice and data services including the small business mid-market and Enterprise channels
Education
Education
Bachelor’s Degree in Operations Management
Bachelor’s Degree in Operations Management
University of Central Florida
Bachelor’s Degree in Operations Management
Skills
Skills
- Helps resolve order management issues for all product lines using basic subject matter knowledge
- Excellent knowledge of English language
- Excellent knowledge about MS office
- Dynamic, creative and good ability to present and assert oneself
- Excellent communication skills, self motivated and able to work under pressure
- Helps resolve order management issues for all product lines using basic general subject matter knowledge
- Ability to judge
- Good problem-solving and analytical skills
- Some knowledge of internal processes and policies
- Good communication skills. Fluency in English and local language mastery
12 Order Management Coordinator resume templates
Read our complete resume writing guides
1
Order Management Coordinator Resume Examples & Samples
- Build good working relationships with Sourcing, Planning and Merchandising with a responsibility for Menswear
- Weekly floor set report analysis
- Weekly cross functional meetings with the Menswear team
- Manage the pull forward requests
- Support special projects (store openings, events, ad campaigns)
- Maintain allocation scenarios/proposals following guidelines from Corporate
- Facilitate, communicate and execute decision making and allocation for shortages
- Facilitate, communicate and execute decision making and allocation for re-timings
- Work closely with Supervisor on the order book tidy-up and maintenance
- Facilitate actions around exotic orders and CITES
- Own air-sea decisions, MOT (fast track process)
- Market support and queries
2
Omnichannel Order Management Coordinator Resume Examples & Samples
- Identify any escalated or expedited orders in the system that require special handling and address these on a daily basis, as well as any orders that may not have been successfully allocated to their respective fulfillment channel
- Provide support to Store Operations and Fulfillment Center Operations to ensure service and execution requirements are being met
- Provide support for Ship from Store and In Store Pick Up applications when stores have issues with order processing, utilization of the application, or have general questions about the program
- Maintain select databases for information transmission to the appropriate vendors
- Support of Omnichannel Order Management mailbox as needed
- Perform additional required tasks and duties as assigned by Supervisor
- 1-4 years retail or related experience
3
Order Management Coordinator Resume Examples & Samples
- Provides advanced technical assistance with Customer Account Executives and fellow employees to allow successful completion of customer orders
- Helps assess trends in incoming work orders and recommends correction action AKA Education, training, etc
- Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate
- Review contract and validate services with customer to ensure accuracy
- Other duties and responsibilities as assigned
4
Order Management Coordinator Order Status Resume Examples & Samples
- Provides advanced technical assistance with all troubleshooting for Technicians, Customer Account Executives, and fellow employees to allow successful completion of customer orders
- Updates all necessary applications with customer related information
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and
- Responsible for orders that require an advanced technical knowledge
- Supports multi-location customers with multiple services at each location
5
Order Management Coordinator, Complex Orders Resume Examples & Samples
- Create orders and support local markets as needed with Hospitality orders
- Coordinate install from order submit to CPE complete for large 25 CDV customers
- New Product incubation would address RCF IMS and some Special Projects
- Ensure order coordination verification and corrections are completed within defined service level agreements
- Manage strategic accounts
- Provide order support and coordination for advanced voice and data services including the small business mid-market and Enterprise channels
- Review contract and validate services with customers to ensure accuracy
- Serve as primary interface with identified customer IT/technical personnel/vendor/VAR
- Navigate through multiple systems to build track and monitor orders
- Identify opportunities for improvement and recommend solutions
- Regular consistent and punctual attendance. Must be able to work nights and weekends variable schedule(s) and overtime as necessary
6
Comcast Business Order Management Coordinator Resume Examples & Samples
- Help support other special projects as assigned by management and local markets
- Ensure contracts meet all submission criteria and compliance requirements and approve/correct or reject contracts as appropriate
- Interface with various levels of sales operations engineering and other functional groups to ensure order flows appropriately
- Provide advanced technical support for multi-location customers
7
Order Management Coordinator Resume Examples & Samples
- Ensure order coordination, verification and corrections are completed within defined service level agreements
- Work with the senior sales team to ensure customer orders are processed appropriately
- Assist with incubating process for new products during the early phases of introduction
- Work cross functionally with advanced technical support teams to manage escalation mailboxes and ensure timely and accurate resolution within defined Service Level Agreements
- Provide order support and coordination for advanced voice and data services including the small business, mid-market and Enterprise channels
- Meet defined scorecard productivity/quality metrics
- Navigate through multiple systems to build, track and monitor orders
8
Comcast Business Order Management Coordinator Resume Examples & Samples
- Requires knowledge of contract verification and order building processes and procedures
- Proactively identify opportunities for improvement in processes and procedures and recommend solutions
- Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately
9
Order Management Coordinator Resume Examples & Samples
- Order management
- Follow-up on deliveries
- Pricing management
- Coordination with the warehouse
- Item database and price list updates
- Supporting the local sales team
10
Order Management Coordinator Resume Examples & Samples
- Coordinates Customer Orders with Materials Planners, schedule, and process orders into Corporate Database
- Interfaces daily with site personnel concerning delivery dates, parts availability and general product support
- Coordinates material availability with Production Planners to ensure on-time deliver of material and establishes customer priority
- Evaluates backorder reports on open orders and take appropriate action
- Coordinates with Material and Production Planners starter kits for new lottery installation
- Monitors all Spare Parts Orders from initial placement until shipment
- Develops Weekly booking and shipping reports and graphs
- Generates Weekly open order and backorder reports for all customers
- Produces Quarterly Customer Service Bulletin and distribute to all GTECH customers
- Performs additional duties and responsibilities as assigned
11
Order Management Coordinator Resume Examples & Samples
- Enter and process all new and renewal customer orders
- Ensure quality of order data in company CRM system
- Ensure consistency of data with Finance database
- Confirm order is correct and has been received by Implementation Team to facilitate account set up
- Support efforts of the sales team to hit quarterly revenue targets as needed
- Ensure customer are provided with all requested documentation needed such as, sole vendor and vendor registration
- Keep current with Amplify’s products, services and pricing
- Proven knowledge of Microsoft Excel
- Finance or business background a plus as is knowledge of Salesforce.com
12
Order Management Coordinator Resume Examples & Samples
- Ability to function effectively in matrix oriented team environment
- Team with key work partners to achieve supply chain cycle time and quality goals
- Managing and coordinating critical orders provide Customer Order Fulfillment expert support of how orders are entered and be proactive in the management of the exceptions to the Infrastructure and devices utilized by direct sales team
- Ensure technical and commercial order checks are done
- Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
- Excellent knowledge of English language
- Perfect communication skills, self-motivated and able to work under pressure
- University degree (bachelor/master)
13
Order Management Coordinator With Spanish Resume Examples & Samples
- Managing and prioritization of critical orders on first in, first out basis
- Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer's required ship dates
- Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate
- Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance opportunity for growth and advancement
- Excellent knowledge of English and Spanish languages (customer support responsibilities are for Mexico, South America , Central America and the Caribbean region)
- 2-3 years experience in order management or related experience preferred
- Excellent organization skills and time management
- ORACLE or other database system experience preferred
14
Junior Order Management Coordinator Resume Examples & Samples
- Managing and coordinating inbound orders via Motorola Online Tool,
- Using Clarify/Unity(Motorola internal systems) and email,
- Validating receipient of orders,
- Formatting orders within our workflow application (Clarify and then dispatch clarified case to the appropriate order processing queue)
- Back up for key order processing activities which include Motorola On Line initiated orders, COF 701 and 704 order processing and Oracle 11i order processing
- Compensated Over Time might be required during busy periods
- Adapting to a fast paced business with a focus on first in, first out cycle time on all requests but still maintain the ability to refocus quickly if business need dictates
- College degree(or currently final year of study)
- Verbal and written
- Able to communicate effectively in order to satisfy customers' expectations and achieve business goals
- Able to work under limited supervision
- Skillful in prioritising, taking ownership and able to work towards deadlines
15
Order Management Coordinator Resume Examples & Samples
- Complete order management / order cycle for all Channel Partner and internal indirect orders EA
- Change order process
- Hold management in close cooperation with
- University degree (bachelor of business administration / master) or comparable
16
Toys R & Babies R Seasonal Order Management Coordinator Resume Examples & Samples
- Ensures proper processing of all Order Management activities (see below)
- Able to identify others’ strengths & assign work accordingly
- Able to effectively problem solve and follow up as needed
- Organization knowledge – know the business. Use technical/functional expertise
- Ability to lift up to 25 pounds
17
Order Management Coordinator Resume Examples & Samples
- In-depth SAP knowledge, inventory transactions, delivery and shipping transactions, internal order placement and changes
- May require some higher education or specialized training/certification Or equivalent experience
- Typically minimum of 3 years relevant experience for entry to this level
- Requires complete understanding of general and technical aspects of job
18
Order Management Coordinator Resume Examples & Samples
- Performs basic data entry per pre- defined processes
- Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple low to moderately complex customer accounts
- Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels
- Helps resolve order management issues for all product lines using basic general subject matter knowledge
- Enters sales data in a timely and efficient manner, maintaining documentation and records
- Typically 2-4 years of experience in a related field
- Good problem-solving and analytical skills
19
Order Management Coordinator Resume Examples & Samples
- Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues (e.g., specialized product builds, performance reports); handles multiple customer accounts with low complexity
- Helps resolve minimally complex customer issues (e.g., distribution, pricing) and proactively follows-up to assist external-facing customer service representatives
- Resolves open order (backlog) report issues of low complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels
- Helps resolve order management issues for all product lines using basic subject matter knowledge
- Typically 1-2 years of experience in a related field
- Basic communication skills. Fluency in English and local language mastery
- Developing knowledge of internal processes and policies
- Fundamental understanding of local legal compliance issues
- Basic problem-solving and analytical skills
- Basic teamwork skills
- Basic time management skills
20
Toys R Order Management Coordinator Resume Examples & Samples
- Manages all Order Management reporting and follow up
- Promotes department goals
- Commitment to delivering the promises we make in our Mission Statement
21
Toys R & Babies R Order Management Coordinator Resume Examples & Samples
- BOH Certified
- Exceptional leadership, communication & training skills
- Passion for Guest Service, product knowledge and results ownership
- Ability to climb ladders, up to 12 feet
- Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time
22
Order Management Coordinator Resume Examples & Samples
- Process claims to insurance companies and secondary payors in a timely fashion
- Process payments (Credit Cards and E-Checks)
- Print Delivery Tickets, Statements and Receipts
- Coordinate with Patient Care Services, Pharmacy and Shipping to ensure patient orders are processed accurately
- Interact with front-line staff to resolve patient account issues in a courteous fashion
- Analyze patient account detail (delivery date,address, past due balances, charges and payments)
- Complete daily progress notes and updates dates of service within the assigned queues
- Properly document all work in patient accounts within CPR+
- Maintain current knowledge of copay assistance programs
- Assist Pharmacy and Shipping when needed
- Complete Eligibility Checks at the beginning of the month to verify patients have active insurance
- Perform other duties as assigned by the Order Management Team Lead and Manager
23
Spares Order Management Coordinator Resume Examples & Samples
- To be the point of contact for Service Co-coordinators / Service Managers and Customer Support
- Escalate issues that need support from management as early as possible to minimize impact on customer order
- Attend trainings that will assist with order coordination and customer service
- After hours support as required plus additional tasks as assigned by management on a case by case basis, including but not limited to, chairing relevant meetings, creation of relevant reports etc
- Strong Typing Skills
- Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time
- Flexibility and willingness to work additional hours during high peak volume times during each quarter
- Organisational and problem solving skills with attention to detail is highly desired
- Knowledge in oracle
- Second European language
24
Order Management Coordinator Resume Examples & Samples
- Changes to existing product order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements
- May be assigned as primary contact / account representative for a key account / key customer
- Meets or exceeds all departmental or individual metrics associated with performance against service level agreements
- Provides lead times on request
- Ensures proper recording, tracking and filing of all assigned orders according to commitment dates
- Responds to customer or internal inquiries regarding order status, invoices, etc
- Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates, product availability, discounts, quality issues, damaged or mis-shipped product, etc
- Engages management as required for assistance in addressing new or complex issues
- Works closely with planning team
- High School or equivalent
- 1+ years
- Strong data entry skills with attention to detail / quality
- Strong process adherence
- Fluent level of English (written and verbal) as well as local language as applicable
- High level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid knowledge of Order Admin policies and processes
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills (listening, providing clear and concise information, using proper language and grammar)
- Intermediate problem solving skills
25
Order Management Coordinator Resume Examples & Samples
- Effectively manage the order capture process and monitor through to delivery and customer receipt ensuring accuracy, timelines of execution and agreed levels of customer service and satisfaction
- Resolve issues impacting order flow through taking corrective actions, and influence the order and demand management process with objective of reducing errors causing customer dissatisfaction, refusal or return of goods
- Impact the demand of the customers through having visibility of stock or timelines' issues
- Ensure the alignment of customers on any impact from stock allocation or supply issues through liaison with demand management team
- Manage any customer event or promotional activities in conjunction with generating demand
- Optimize orders where logistical efficiency is required such as attainment of logistics trade terms, picking, pallet or vehicle allowances, or journey/route planning requirements exist
- Access or maintain information regarding service level and customer satisfaction levels Work with Claims, Returns & Refusals personnel to resolve issues at the point of delivery, subsequent return of stock or pricing/credit related queries
- Proactively monitor all stages of the CRR process to ensure accurate and timely processing of all queries and CRR requests, including authorization, data integrity, physical goods collection, quality controls and financial billing
26
Order Management Coordinator Fluent Resume Examples & Samples
- Bachelor's degree (or equivalent work experience)
- Familiar with use of SAP is an advantage
- Excellent with numbers and data analysis
27
Order Management Coordinator Resume Examples & Samples
- Ability to void and re-process orders
- Handle escalated issues
- Ensure completion of follow-ups from staff
- Complete reports on daily scripts numbers, updates, and end of night stats; send out to the department and other teams
- Assists manager and team personnel with training
- Support team lead and leadership as needed
- Analyze patient account detail (delivery date, address, past due balances, charges and payments)
- Assist Billing Department with financial reporting
28
Order Management Coordinator Resume Examples & Samples
- Skilled at processing orders in a fast-paced environment with in-depth knowledge of
- Order processing data into SAP ByD, SalesForce or equivalent
- Ensures proper application of departmental processes and procedures to include system data integrity, pricing accuracy, and account contract compliance. Internal and external customer satisfaction and service is a priority
- Responsible for order fulfillment of all service orders [Support and licenses]
- Manage internal and external customer queries and communication in a professional and service-minded manner ensuring that resolution is provided
- Ability to focus on details and follow through with complex situations
- Conscientious, detail oriented character
- Team oriented character
- Minimum 4 years’ experience in the field or a related area
29
BSS Coordinator, Order Management Coordinator Resume Examples & Samples
- Review and process Contract renewals for LOB Additions and Removals
- Responsible for processing VDR's (Voluntary Disconnect Requests)
- Navigate through multiple systems to build, track, and monitor orders
- Meet scorecard productivity/quality metrics
