Order Management Specialist Resume Samples

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A Veum

Alfreda

Veum

9877 Clementine Squares

Los Angeles

+1 (555) 217 4931

9877 Clementine Squares

Los Angeles

Phone

p +1 (555) 217 4931

Experience Experience

Houston, TX

Order Management Specialist

Houston, TX

Donnelly Inc

Houston, TX

Order Management Specialist

Supporting other duties as assigned to help the company achieve its goals
Coordinating with Factories for arranging deliveries
Coordinating with warehouse for arranging deliveries
Working with the Sales Team to collaboratively forecast and plan customer shipments
Coordinating with the Finance and Accounting teams on all billing and returns issues
Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods
Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns

Phoenix, AZ

CB Order Management Specialist

Phoenix, AZ

Jacobi-Wyman

Phoenix, AZ

CB Order Management Specialist

Provides departmental support to Project Manager - Order Management I, II and III personnel
Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner
Provides Simple / Simple+ Sales support and order coordination for multi-markets
Assists the Sales Department with all orders from initial sale through submit order
Provide Simple / Simple+ Sales Support to all Sales channels
Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets

present

Detroit, MI

Dutch Speaking Order Management Specialist

Detroit, MI

Marquardt, Hand and Thompson

present

Detroit, MI

Dutch Speaking Order Management Specialist

present

Manage purchase orders, create and make corrections in customer invoices
Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents
Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents)
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
Provide high standard order management to support to business stakeholders
Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
Motivation to drive changes, improve processes

Education Education

Bachelor’s Degree in Business

Illinois State University

Bachelor’s Degree in Business

Skills Skills

Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Excellent attention to detail yet ability to understand the big picture
Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
Strong attention to detail and communication skills. Knowledge of distribution and sales processes
Strong attention to detail. Strong communication skills
Understanding of Financial Markets, company structures and detail-oriented. Basic computer knowledge is mandatory, such as Microsoft Office
Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
Reliable and able to work under pressure

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Internal Order Management Specialist Resume Examples & Samples

Manage and execute global internal orders for all regions in current ERP systems. Facilitate end to end process steps, ensuring timely and error free results
Lead the effort on the requirements and execution of the global order management process during future SAP implementation phases
Create and maintain global order management procedure documentation in preparation for regional SAP implementations
Pull and analyze data and drive global process execution for in season excess selling and inventory balancing between regions
Drive process improvement and standardization for global internal orders
Establish and maintain approval standards for inventory orders and transfer requests
Develop ad-hoc and repetitive reports and information tools as requested to support global order management transactions and processes. Combine data from multiple sources and formats into tools for planning and operations decision support, auditing and other purposes. When needed, ensure a smooth transition of use to other employees within the department through documentation and training
Provide updates to stakeholders and Management regarding project status
Experience using information systems associated with demand and supply planning and order management – SAP is preferred

Order Management Specialist Resume Examples & Samples

Attain 100% of order writing plan for Basic, Launch, Promotional and Collateral Programs to meet VFB and promo expense budgets. Synchronize orders with material availability and financial targets in accordance with SOX guidelines. Analyze stock positions and utilize SAP capabilities; Availability to Promise and Delivery Blocks to prioritize and recommend what needs to be done to achieve financial targets and sales objectives. Drive efficiencies through order management practices which ensure Retailer commitments are met on a timely basis
Reconcile new launch orders received to ensure they are within suggested allocations. Seek status of outstanding Launch orders and issue detailed status report to Planners and Sales Administration
Inform retailers of PO errors and summarize EDI transmission errors to include inactive /discontinued codes, incorrect SRP’s, etc, to improve retailer service level
Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability, promotions and advertising dates. Voice of the Field to other internal functions
Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel
Proactively query open orders and take independent action to ensure order cycle timelines are met, on counter dates are protected and rush requests are executed
Understand retailer process for Purchase Order and routing approvals. Communicate with retail buying offices to extend P.O ship and cancel windows to enable shipments. Consider all aspects to align with Retailer ship schedules
Collaborate with Retailer, Brands and Transportation groups to determine and recommend most cost efficient and timely ship methods for expedited shipments to meet service or on counter commitments. Coordinate authorization with all parties
Execute new door openings and issue recaps to Field Sales/Retailers detailing program lineup to support opening
Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes; import into spreadsheets using advanced Excel capabilities to analyze, communicate and make decisions
Collaborate with local Data Stewards to ensure customer and material master data accuracy. Meticulous attention to detail, ability to recognize/challenge bad practices, maintain/enforce the SAP global template design with new field personnel and retail partners. Strong understanding of SAP master data structure
3 years Customer Service or related experience required
Strong systems capability and ability to adapt to new applications as required
SAP Order Management experience is preferred
Ability to manage in SAP environment; multiple screens, processes and transactions
Active listening and strong communication skills
Ability to research and gather large amounts of data, organize and effectively communicate
Strong aptitude for math and advanced Excel skills
Process orientation with understanding of how transactions flow and the impacts both up and downstream
Able to set priorities in a multi-task environment
Demonstrated ability to build alliances with internal / external business partners
Capable of navigating through ambiguous situations to solve problems or drive process efficiency
Demonstrated ability to take ownership for developing more effective and efficient ways of working

Order Management Specialist Pottery Barn Resume Examples & Samples

Work with planner to monitor selling and adjust purchase order accordingly to drive sales and profitability
Monitor purchase order status, track production
Enter and amend purchase orders in JDA system
Coordinate the creation and communication of purchase orders for a division of business. Enter purchase orders into the JDA system and ensure communication of orders to sourcing and agent/vendor
Work with planner to monitor selling and adjust po to maximize profitability
Creation of purchase orders for early floor sets and monitor shipping to ensure on time deliver

Order Management Specialist West Elm Resume Examples & Samples

Enter and amend purchase orders in RMS and/or NetSuite and ensure communication of orders to sourcing and agent/vendor
Maintain accuracy of purchase order ship dates and quantities
Ensure accurate shipping dates of purchase orders by monitoring the sourcing exception reports, tracking in GT Nexus, and by communication with the agents/vendor and sourcing
Maintain communication and adjustment log of all orders and monitor status of production from the sourcing group
1-2 year business experience, retail preferred
LI-CM

Purchase Order Management Specialist Resume Examples & Samples

1+ year experience in a Procurement / Purchasing environment
Intermediate level understanding of purchasing system (SAP)
Microsoft Excel proficient

Order Management Specialist Pottery Barn Outlet Resume Examples & Samples

Communicate all changes and cancellations of purchase orders to sourcing/agent/vendor
Coordinate sku set up process with merchandising and merchandise operations
Maintain log of purchase order confirmation
Attention to detail, follow through, communication skills

Purchase Order Management Specialist Resume Examples & Samples

Complete understanding of merchandising system (Jesta), purchase order systems(WPO) and vendor UPC catalogs (GXS/SPS)
Translate, manage, and validate data supplied from MAP/AP for entry in WPO/Jesta
Use logic and available systems to identify source and initiate resolution of data validation errors
Function as the focal liaison for the POM process with internal and external contacts for Retail, Affiliated, and DotCom businesses
Validate the appropriate purchase order approvals are in place prior to finalization
Responsible for managing integrity of data related processes
Complete circuit between daily MAP output and associated PO creation from WPO
Data evaluation- Notify buying team of any style maintenance required (price change, characteristics, etc.) based on information currently in system / information provided from MAP/AP
Collaborate daily with Distribution and Fulfillment Center teams to resolve data validation errors and PO discrepancies that prevent receipt of merchandise
Relate potential chargebacks to Vendor Compliance team for any requirements not followed by external vendor
Manage communication flow, content and categories of multiple Outlook mailboxes (with emphasis on completing actionable items accurately and within the suggested time frame)
Collaborate with the Traffic department to expedite resolution of discrepancies on purchase orders that prevent PO routing
Ensure Sarbanes Oxley Compliance
Adhere to daily purchase order approval and maintenance approval processes
Thorough email documentation of each PO version from entry to the completion of receipt
Vendor Management
Understand each vendor’s (2000 plus active vendors) EDI requirements (832,850,860,856)
Work with EDI Team, Information Technology, and vendors to ensure vendor compliance
Assist with New Vendor Process requirements
WPO/Jesta
Communicate and suggest improvements to efficiencies for systems used in POM
Test enhancements to systems
One year experience in retail environment
Ability to work in a fast pace environment, understand sense of urgency to complete work in a timely, accurate, efficient manner
Bachelor's Degree or equivalent experience

Order Management Specialist Resume Examples & Samples

Coordinate the creation and communication of purchase orders for a division of business
Communicate all changes and cancellations of purchase orders to sourcing/agent/vendor/inventory management
Ensure confirmation of changes with agent/vendor
Monitor purchase order status using GT Nexus reporting
Work with planners to monitor selling and adjust purchase order accordingly to drive sales and profitability
Coordinate SKU set up process with merchandising and merchandise operations
Creation of purchase orders for early floor sets and monitor shipping to ensure on time delivery

Order Management Specialist Resume Examples & Samples

Processing of manual and EDI transactions from entry to fulfillment including
Experience with order management process and systems (SAP – AFS knowledge a plus)
Intermediate to expert knowledge of Microsoft Excel required
Demonstrated ability to multi-task and prioritize workload in a fast-paced environment

Order Management Specialist Resume Examples & Samples

Process orders in the ERP/MRP system. Maintain a superior level of accuracy, consistency, and work quality while doing any work, particularly involving order management
Communicate with the operations organization to clear up any missing information or inconsistencies on orders. Follow-up on rejected orders when necessary
Maintain a superior level of accuracy while doing any work, particularly involving order management. Understand commonly-used concepts, practices and procedures
Acquire knowledge of all product lines
Respond to inquiries or questions relating to orders, order fulfillment and confirmations, purchase orders, and general customer service questions
Place routine orders and perform expediting and/or rescheduling activities with suppliers
Responsible for business system data input and integrity
Gather, compile and report information on department metrics and assigned projects under the direction of department managers
Review and track purchase orders
Meet SLAs and metrics
Intermediate Microsoft Office skills and basic formulas
Netsuite experience a big plus

Order Management Specialist Resume Examples & Samples

Assist sales team in quoting appropriately and pricing questions
Provide sales support in all ares of the sales cycle
Review quoting on pricing models and enter into Model N (VMware’s pricing and quoting tool)
Enter sales orders into CRM tool
Interact as needed with sales and accounting teams on order details, order issues, and billing concerns
Audits orders for completeness
Assist with special projects as requested
Assist with monthly accounting close duties as necessary and various
Data management in SalesForce.com, including auditing and resolving data integrity issues
Report and dashboard development in SalesForce.com while managing mass imports and exports of data

Order Management Specialist Resume Examples & Samples

Quotation of commercial aerospace products and services
Contract and order review and acceptance
Execution of marketing and sales strategies, policies, and programs for commercial product sales
Development and regulation of sales programs
Examination of marketing and sales statistics to devise sales and marketing strategies
Customer order management and communications focal to all levels of customer and end-user personnel
Maintaining customer relationships through world class verbal and written communication skills
Supporting other duties as assigned to help the company achieve its goals
Proficiency with MS Office Suite

Order Management Specialist Resume Examples & Samples

The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principals and practices within a team environment
No prior experience is required. Most new employees in this position have 0-2 years experience
An Associate of Arts or Technical Trade Degree, or related courses is preferable

Order Management Specialist Resume Examples & Samples

The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems
A Bachelor of Arts of Sciences Degree, or equivalent experience is required
Experience with Oracle 11i order management highly desirable, ideally in a configure-to-order environment

Order Management Specialist Resume Examples & Samples

Maintain a superior level of accuracy while doing any work, particularly involving order management
Understand commonly-used concepts, practices and procedures
Respond to inquiries or questions relating to orders, order fulfilment and confirmations, purchase orders, and general customer service questions
Collaborate with team members and other functions and locations as needed
Coordinate with Accounts Payable to resolve outstanding supplier/supplier delivery/payment issues

Order Management Specialist Resume Examples & Samples

Maintain accuracy of purchase order ship dates and quantities. Amend purchase orders and communicate changes and sourcing agent/vendor. Ensure confirmation of changes with agent/vendor
Ensure accurate shipping dates of purchase orders by monitoring the sourcing exception reports and by communication with the agents/vendor and sourcing
Coordinate sku set up with merchandise ops and merchandising

Order Management Specialist Resume Examples & Samples

Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers.Work with sales and sales design engineers for order clarification.Following the 'clean' order requirements for processing of order
Enter Metro-E and Carrier orders into customer management system and track order to completion
Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system.Track to completion
Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups.Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements
Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service
Participate in conference calls pertaining to customer installations.Document and respond to action items as necessary
Provide support to internal groups regarding contract price changes and order inquiries
Proactively drives Order Management tasks to completion.Prioritizes work to complete tasks and works with minimal supervision
5-7 years of Telecommunications experience supporting Metro Ethernet, Carrier or Cell Backhaul a plus
2-5 years related project management experience
Demonstrated understanding of data services/solutions
Dynamic Routing (Border Gateway Protocol)
Proficient in Microsoft Office suite specifically Excel, Word & Power Point
Experience tracking orders and identifying issues in order processing which impacts service installation and customer billing
Knowledge of Comcast Business Services Enterprise process and tools a plus
Experience with analyzing customer invoices a plus
A strong commitment to customer experience
Advanced oral and written communications

Service Order Management Specialist Resume Examples & Samples

Siebel CRM
Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
Excel skills should be very good to advanced

Order Management Specialist Resume Examples & Samples

Enter customer purchase orders into the ERP system
Import and validate the accuracy customer EDI purchase orders in the ERP system
Partner with order management team to send sales orders to the warehouse for shipment
Issue Return Authorizations to customers as requested
Manage all shipment tracking information in a timely manner
Research shipping issues using warehouse web portals
Maintain and updating customers' vendor portals with PO confirmations, estimated ship dates, and ASN information
Partner with accounting team to investigate incorrect shipping and invoicing issues and resolve as needed
Provide any ad-hoc project support or reporting to the Order Management and Sales teams
Communicate with customers and Sales Reps across multiple time zones regarding order status
1-3 years of experience in a sales operations or support role
Experience using an ERP system and/or EDI recommended but not required
College or University degree required

Order Management Specialist Resume Examples & Samples

End-to-end order management process , including activities related to transacting purchase orders for a division of business
All aspects of order entry, scheduling, and order acknowledgement all while maintaining adherence to the company’s process and procedures
Maintain accurate Supplier-Item relationships in Oracle
Ensure PO’s are reviewed and confirmed by contractual agreements set forth by the company. This includes the reviewing of price agreements, in-dc dates, delivery schedules, shipment terms, ship-to locations, and logistic compliance
Collaboratively work with cross functional partners; vendor operations, accounts payable, production and merchandising teams to resolve issues
Execute Oracle Procurement process to ensure proper alignment of supply/demand in meeting vendor scheduled ship dates
Work closely with Buying and Production teams in managing and communicating changes scheduled ship dates and costs in a timely manner to ensure that product is representative of the item requested in the PO
Execute on order follow up and cancellations to ensure visibility to late shipments and current receipts
Work with Buyers and Production teams to address order issues, reschedules, PO line item changes, and urgent requests
Coordinate SKU set up process with merchandising and vendor operations teams
Maintain correct vendor contact and shipment information in the Oracle ERP system
Build strong relationships and serve as the customer’s single point of contact for Order Management

Senior Sterling Order Management Specialist Resume Examples & Samples

At least 5 years experience in a related field
At least 5 years experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
At least 5 years experience in a Lead consultant/developer role, working on complex projects
Readiness to travel Up to 2 days a week (home on weekends-based on project requirements)
At least 6 years experience in a related field
At least 6 years experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
At least 6 years experience in a Lead consultant/developer role, working on complex projects

Order Management Specialist Resume Examples & Samples

Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability, promotions and advertising dates. Voice of the Field to other internal functions. Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel
Bachelor's Degree Required
Strong systems capability and ability to adapt to new applications as required. SAP Order Management experience is preferred

Order Management Specialist Resume Examples & Samples

We are looking for someone with a minimum of one year working on order administration, data entry or customer services experience
Fluency in Japanese (both written and spoken) as this individual would also be required to work with the Japan team
Eye for detail / Fast Learner / Independent & Committed
Experience with Oracle / Siebel are highly preferred

Order Management Specialist Resume Examples & Samples

Create purchase orders in RMS and NetSuite per directives from Cross-Functional partners and communicate orders to the corresponding agent/vendor
Amend purchase orders based on Cross-Functional partner or vendor needs. Communicate purchase order changes to relevant teams to ensure that all parties have agreed to the changes requested
Monitor reporting to verify purchase orders have been written/amended accurately
Monitor current on order and follow up with vendors to ensure that orders are being shipped and booked on time
Update weekly reporting for cross-functional partners to ensure accuracy of ETA dates
Partner with the Sourcing team to track seasonal items through production and transit to hit INDC dates on time

Order Management Specialist Resume Examples & Samples

Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers. Work with sales and sales design engineers for order clarification. Following the 'clean' order requirements for processing of order
Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system. Track to completion
Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups. Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements
Participate in conference calls pertaining to customer installations. Document and respond to action items as necessary
Assist Manager / Supervisor with escalations as needed
Document 'Best Practice' scenarios for Order Verification and Order Management
Collaborate with CPM Product Delivery team with posting of Order Management's New Hire and Order Management training
Participate in monthly Quality Assurance process. Future state assist with Review Order function in Century
Participate in system trials and support new product roll-out
Participate in interview process for new hires
Collaborate with cross functional teams to improve Order Management processes
Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision

Order Management Specialist Resume Examples & Samples

Process customer purchase orders within 2 hours of receipt (RUSH 40minutes)
Communicate pricing/inventory issues to sales and planning as needed
Check availability in ZO06
Communicate inclusion/exclusion issues to sales and CRM admin
Communicate credit hold/payment requirements to sales and credit department
Ensure accuracy of terms, pricing and program, shipping condition
Communicate DROP SHIP information/Expedited Orders to Ryder
Create 3rd party orders at the direction of planner
Ensure 3rd party pricing is updated
Request CH release as needed so planner can obtain item req
Invoice 3rd party shipments
Provide order quotes
Provide freight quotes and add to orders as required for expedited shipments on Pre-paid accounts
Process return requests within 3hrs of receipt
Issue return label or arrange pickup with warehouse as needed
RYDER RA requests will take priority as return is in house awaiting processing
Research shipping/inventory issues
Obtain BOL, POD and cycle counts
File ZMISSHIP report to track warehouse issues
Issue credit/debit as needed based on researched findings
Run open order report daily to ensure all orders are moving in a timely manner
Communicate low inventory/past due PO’s/no inventory to planning
Provide tracking information as required
Direct customers to appropriatedepartments such as parts or customer service when required
Process accommodation requests with the approval of Fernando Reyes or Lyle Smith
Ensure all required approvals are provided
Check purchase maximum of 3k is not exceeded
Work with credit department to process credit card payments
Respond to e-mail inquiries within 2 business hours
Must have a high level of computer literacy
Must be proficient in all Microsoft applications
Intermediate to Advanced Excel skills
Bachelors degree in business administration and/or experience in equivalent preferred
Detail oriented, price, material, qty, value accuracy, exception identification
Require excellent written and oral communication skills
Must be able to multi-task and work in fast paced environment

Order Management Specialist Resume Examples & Samples

Order Entry
Ensure good document control
Customer Order Processing in Oracle
Generate Standard Sales Orders; Warranty Orders
Requisitioning parts, materials, services
Creation/extension materials and Maintain Price List
Follow credit approval process (including dispute resolution)
Customer master data set up & management
Execute Approved Special Pricing correction
Order Acknowledgement
Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
Logistics Activities
Coordinating with Factories for arranging deliveries
Coordinating with warehouse for arranging deliveries
Follow up activities for customer invoicing to ensure better cash flow
Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
Experience with documentation and regulations for exporting to Middle East
Outbound & Return Logistics Issues
Customer Invoicing Co-ordination
Coordination for Cost Invoice from factory
Customer Invoicing
Customer Credit Notes
Reports Tracking maintenanc
Weekly Report Entity wise/line of business
Clear concise communications with local sales affiliates
Indirect purchases
Inbound Supply Chain Issues
PO Verification & Compliance
Strong team player with positive outlook
Has a hands on approach
English & German Fluent
Understands how different functions within his/her own organization interrelate to each other
Knowledge of ERP – SAP, Siebel
Preferred minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise

Order Management Specialist Resume Examples & Samples

Assist in development and implementation of standard work for software processing
Participate in all training that is scheduled for the Global Order Management team
Ensures successful product transitions and New Product Introductions (NPI) by providing support including SAP control, training, preparation, and conference call regarding applicable new processes

Order Management Specialist Resume Examples & Samples

Order administration
Minimum 2 years relevant working experience
Service-oriented, can-do attitude and excellent interpersonal and communication skills
Passion, initiative with creativity and innovation
Proficient in MFG Pro / X-site / Oracle, MS Office, especially in PowerPoint, Excel & Word

Order Management Specialist Resume Examples & Samples

Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
Thrive in a team environment
Prior order management and Salesforce.com application experience a plus

Order Management Specialist Resume Examples & Samples

Drive customer loyalty through increased productivity, improved value and through a high performance culture
Lead all aspects of the Support team through outstanding management of all resources - people, process and technology
Drive effective control of support costs
Able to provide both in country and cross border support as needed
He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems
Advocate for the customer inside of Eaton. Eaton advocate with the customerManage the export business where needed
Advocate for the customer inside of Eaton. Eaton advocate with the customer
Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
Fluent German capabilities
Strong English capabilities
Professional experience in order and export management

Order Management Specialist Resume Examples & Samples

Manage the order fulfillment process from order receipt to invoice
Manage and communicate logistics information to customers and production plants
Confirm and verify information on purchase orders
Respond to and resolve customer inquiries

Order Management Specialist Resume Examples & Samples

Order queue management and ownership of order related queries
Support for team rota of daily duties including reporting, inbound queries, ticket management and team representation at meetings
Service request & order management (including validation, configuration, booking, cancellation)
Order management process support
Application and process training material/documentation development
Take part and contribute feedback for user acceptance testing
Delivery of application and process training
Subject matter specialist for order management applications
Reporting, metrics and analytics. (This is a generic responsibility on all of our JD’s)
Ability and willingness to travel throughout Europe as needed
Previous experience managing small projects or participated in medium to large projects
Expert in Excel and Powerpoint . Previous data mining and analysis experience
Relish learning new technology, understanding solutions, and developments
Fluency in one or more European languages, ideally German, Dutch or French

JD Edwards Order Management Specialist Resume Examples & Samples

Expert working knowledge in modules specified above
Good knowledge about Finance and Manufacturing suites with regard to S & D
Fair knowledge of SQL to aid in trouble shooting
Strong consultation and problem solving skills
Be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology
Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others
Have concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures
Exceptional oral and written communication

Order Management Specialist Resume Examples & Samples

Build up a function from the scratch
Become a product line expert with professional trainings provided by GE
Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents)
Proficient IT skills including Excel and Outlook
At least one additional European languages (other than Hungarian)

Order Management Specialist Resume Examples & Samples

Customer Order Processing in ERP
Generate Standard Sales Orders
Follow credit approval process
Customer master data setup & management
Customer facing
Coordinate Goods receipt of orders on delivery and Outbound Deliveries
Customer invoicing coordination
Dispute resolution
Reports tracking maintenance
Eager to learn and work in a fast paced environment
Has a “hands on” approach
Excellent oral & written communication
Knowledge of ERP represents a plus – SAP, Siebel
Preferred minimum of 3 years experience in a Customer Services environment, preferably with contract administrative expertise
Post-secondary education

Order Management Specialist Resume Examples & Samples

Bachelor’s degree in Business, Finance, Sales & Marketing, Contracting or related field
A minimum of 4 years of progressive experience in Customer Service / Sales & Marketing Support preferably in the medical device industry or an FDA regulated industry
Experience with capital equipment order management preferred
Excellent written, oral and presentation skills required (advanced Word, Outlook and PowerPoint)
Proven strong analytic skills (advanced Excel) required
Ability to manage conflicting priorities and meet deadlines
Ability to present detail data in a clear and concise manner
Strong organizational skills and the ability to manage complexity
Expertise in contracting business processes
Excellent interpersonal and negotiating skills
Less than 10% travel required.Customer Service

Order Management Specialist Resume Examples & Samples

Serve as an interface for wireless, cellular, data and voice circuit ordering and tracking
Obtain circuit quotes in a timely manner based on validated customer requirements
Order and track all open wireless/cellular/voice/data circuit requests and drive timely installations
Generate and deliver consolidated status reports for IT leadership
Record all circuit information to include location, cost, milestone dates, and circuit details
Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon polices and guidelines, specifically IT and internal Engineering
Identify and resolve issues and conflicts with carrier circuit installs/activations
Audit utilization of active circuits, cancelling unused circuits
Negotiate pricing with carriers and drive cost-saving initiatives
Assist in other administrative duties, including supplier invoice auditing, asset tracking, and inventory management
Secondary School Diploma
Basic knowledge of telecommunication technologies (T1, DIA, PRI, POTS, 4G, LTE)
1 year of order management experience
Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
Ability to escalate problems for any support needed for problem resolution
Ability to coordinate with geographically dispersed support and engineering groups
1 year of project management experience successfully delivering projects on-time, within budget, and in scope
2+ years of voice and data circuit ordering experience
1+ years of cellular device management
Lean management and continuous improvement experience
Knowledge of global connectivity regulations

Service Order Management, Specialist Resume Examples & Samples

Manages service order queues using reports and ServiceLive platform tracking tools, and acts as a buyer on the ServiceLive platform and tracks progress toward service order fulfillment
Resolves customer service concerns by obtaining detailed information, researching orders and effectively communicating outcomes
Makes independent decisions within structured guidelines to achieve customer satisfaction and best meet the needs of the Company
Remains knowledgeable of all aspects of the ServiceLive platform, provider network business and client contracts
Contacts service provider, clients and end users via phone or email to address issues and ensure adherence to service order fulfillment
Provides thorough, reliable and timely assistance via phone and email to service providers, buyers and end-users, using effective customer service skills during all interactions, and uses negotiation skills to reach satisfactory resolutions
Ability to exercise independent judgment, interpret reports and identify trends, and research complex issues
Excellent keyboard familiarity and data entry skills
Computer skills, including proficiency using the Internet and Microsoft Office applications
Strong verbal, written and telephone communication skills
Clear speaking voice, with a good command of the English language
Ability to perform multiple tasks with strong attention to detail
Ability to periodically work flexible schedules based on business needs
Ability to maintain a professional image at all times
Frequent sitting, some standing and walking, bending and reaching as necessary
Ability to frequently use fingers and hands to manipulate computer and telephone equipment
Ability to communicate with customers and co-workers while continuously wearing a telephone headset
Some college or Associate degree
Telemarketing, Sales, Recruiting, Customer Service Experience
Bilingual (Spanish)
General administrative experience
Experience with home-related services or small business understanding

SW Order Management Specialist Resume Examples & Samples

Play a critical role in the transfer and introduction of new software products and/or software supply chain standardization projects
Understand and follow all Quality Management policies and procedures as they relate to Software Order Management
Ensure all operations are delivered to globally defined process and in accordance with the global quality requirements and ISO 9001
Design, implement and execute global processes to support various HPS software product lines to meet delivery and cycle time metrics

Order Management Specialist Resume Examples & Samples

Ensure all order tracking and reporting systems are updated
Track all necessary milestones for delivery of ordered services
Coordinate with internal and externals partners as required for delivery and escalate as required
Manage special projects and participate in project planning sessions with Order Management, Project management, Sales engineers and provisioning teams
Work closely with Order Management teams that are assigned to ensure all activities are organized and prioritized in line with customer expectations
Work closely with Provisioning to ensure services are delivered and timely updates are provided to meet customer desired due dates
Manage escalations
Escalate system issues and tickets with IT teams
Maintain a level of proficiency with support systems related to team function
Take ownership of resolving any rejected orders by working with the appropriate expertise across the organization
Timely response to email requests and documentation of assigned orders with the latest status in the ordering systems
Ensure company-provided and customer provided equipment is installed on time

Order Management Specialist Resume Examples & Samples

Possess strong level of expertise in SFDC Application -ORG62
Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
Establish strong relationships with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec.,Legal, and other internal resources as appropriate

Dutch Speaking Order Management Specialist Resume Examples & Samples

Drive your horizontal/vertical career path in a company with 9 businesses
Attend language courses and trainings
Proficiency in Dutch and English
Motivation to drive changes, improve processes
SSCHU

Work Order Management Specialist Resume Examples & Samples

Complete and track new work orders within various work order platforms when initially received
Bill invoices on WO’s as outlined for specific customer needs
Back up for other work order management activities as the need arises
Create proposals for customers when work exceeds an NTE
Cross train on all work order management platforms
Manage and collect monthly open Accounts Receivable
Relationships building with internal departments, customers and/or outside agencies to resolve problems and resolve open issues
Ability to operate multiple software applications
Demonstrates urgency and sound judgment to resolve issues with associates and internal customers
With guidance, demonstrates the ability to utilize problem solving skills to ensure guidelines and SLA’s are met
Experience in utilizing AS400
Experience in utilizing Microsoft Office Suite software (Excel, Word, Access, Outlook)
Previous analytical experience with high aptitude for research, analysis, and problem solving skills
Customer service focused; ability to partner with internal/external contacts
Ability to work independently and effectively manage work in a fast-paced, deadline driven environment
Ability to collaborate effectively in a team environment

Order Management Specialist Resume Examples & Samples

Process and book Sales and Distribution orders
Facilitate non-standard discount approvals submitted to Deals Desk
Deliver daily bookings and forecast reports to upper management and produce other reports as needed
Manage Salesforce.com data integrity and assist with clean-up initiatives
Mantain customer data in ERP
Provide operational support for sales forecasting and territory management processes
Liaise between Sales and internal departments, including Finance and Manufacturing
BA/BS degree in Business or related field. MBA preferred
3+ years in Sales Operations or Order Management
High attention to detail and proven organization and administration skills
Ability to manage multiple projects and work assignments in collaboration with various business units
Ability to accomplish projects with little or no supervision
Advanced MS Excel skills (pivot tables, formulas (i.e. VLOOKUP)
Experience using ERP and CRM applications. Salesforce.com a plus
Experience using an Microsoft AX a plus
Excellent analytical, verbal, and written presentation and communication skills
Great time management skills and detail orientation
Team player with “can-do” attitude and commitment to corporate improvement
Strong problem solving skills. Analytical mindset

Order Management Specialist Resume Examples & Samples

Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Sales Order Acceptance policy
Complete compensation transaction to ensure accurate timely commission payments
Create and Modify quotes as required
Works with Sales and Collections to assist resolution to customer billing investigations and disputes
Validate AE/Renewal Opportunities for Sales forecasting
Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis
Responsible for monthly audits of all Compliance
Coordinate with Contract Specialist and assist in AE training
Contributes ideas and innovations to improve upon existing systems, work processes and procedures
Participate in projects involving technical and financial concepts providing recommendations
Establish strong relationships with Sales, Renewals, Collections, Compensation, Legal, and other internal resources as appropriate
2+ years' customer management or sales support experience
Demonstrated participation in process improvement initiatives and/or project management experience
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
Must have strong research and problem solving abilities
Ability to understand broader business and financial issues and juggle multiple projects and tasks
Must maintain a positive attitude in stressful situations and while working within a team environment
Able to use Microsoft suite of tools effectively
Salesforce application experience a plus

Order Management Specialist Latam Resume Examples & Samples

Responsible for quality control of signed order received from the Sales Team as per documented requirements
Manage handoff of approved orders to appropriate implementations teams
Save all signed and approved customer contracts in defined document storage software
Follow Standard Operating Procedures and work collaboratively with other departments to ensure Order Management timelines and quality of work meet or exceed Service Level Agreements
Maintain awareness of special promotions by product and ensure contracts are correctly submitted and processed based on promotion requirements
Troubleshoot contract issues and work with Product, Legal, Billing and Finance departments when questions arise
Process termination requests and handoff to billing for crediting
Participate in new Business Process discussions
Bachelor’s Degree a plus
Familiarity with the hospitality or travel industry a plus
At least 2 years’ experience in Order Management, Contract Entry or Billing process and procedures
Proficient in use of Microsoft Office products including Word, Excel and Outlook
Strong business acumen with ability to convey important messages through concise and effective documentation and presentation materials
Possess an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment

Order Management Specialist Resume Examples & Samples

Register of customer orders within system ERP
Clarify order discrepancies with business units and customers
Resolve customer and business unit inquiries
Act as interface between customer and Siemens business units/warehouse/factories
Ensure high level quality in all communications on behalf of Siemens with end customer in order to guarantee their satisfaction

Order Management Specialist Resume Examples & Samples

Plan and pro-actively manage the entire process of fulfilling a customer contract from Order
Bachelor’ s degree OR Associates degree and 5 years related experience OR high school diploma & 15 years related experience
Need to be able to prioritize work and multi-task
Proactively follow up on open issues
Current or previous experience in a project management, customer relations or order
Previous experience supporting Sales or Service teams

Spanish Speaking Order Management Specialist Resume Examples & Samples

Manage customer orders
Proficiency in Spanish and English
University or Colleague degree

English Speaking Order Management Specialist Resume Examples & Samples

Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents
Cooperate with customers (both existing and prospective), distributors
Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
Manage purchase orders, create and make corrections in customer invoices
Proficiency in English and another European language
Ability to set up priorities

Portuguese Speaking Order Management Specialist Resume Examples & Samples

Work in the office of 2015
Responsibilities
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and
Proficiency in Portuguese and English
Some experience in customer service field
Ability to overview complex processes

French Speaking Order Management Specialist Resume Examples & Samples

Solve incoming queries from customers and sales representatives
Proficiency in French and English
Customer oriented attitude
Solid SAP knowledge and experience as a user

Software Order Management Specialist Resume Examples & Samples

Eager to learn and work in a changing and fast growing environment
Customer and action oriented
Self-motivated with good communication skills
Proven organizational and self-motivation abilities
Ability to interact with a wide variety of customers in various countries
Oral & written communication at all levels
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in the workplace
Good standard of ability with Microsoft Office applications
Minimum of an Associate’s degree in business or a related field
Minimum of 2 years’ experience in a Customer Services environment
Must have completed Post-Secondary education
Experience working in a multi discipline team
Six Sigma Greenbelt or higher Certification
Preferred Bachelor’s Degree
Preferred minimum of 5 years’ experiencing management/supervisor role

Order Management Specialist Resume Examples & Samples

Act as primary liaison between customers and the Customer Service Department
Responsible for all facets of assigned customers
Process fax & e-mail inquiries and orders
Resolve e-mail, fax and telephone issues with customers regarding inventory availability, terms, delivery or any other question or situation a customer may inquire about
Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
Work with the Business Systems Coordinator/ Manager to ensure that accurate customer information is maintained in SAP
Stay current with inventory levels and requirements
Responsible for making sure any customer account changes are communicated to the Business Systems Coordinator/ Manager
Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
Review and maintain customers open orders on a daily basis
Keep manager informed of all changes, issues and potential concerns of all customer accounts
Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
Complete all customer or staff requested reporting
Investigate and resolve service issues reported by customers or as requested by Inverness staff, and coordinate resolution with manager
Develop and maintain customer and support staff relationships
Work in compliance in compliance with Alere NA QMS and Quality Policy requirements
Must be proficient in MS Word, Excel and Outlook
Must have good keyboarding and typing skills
Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
Must be able to effectively collaborate with others
Must be able to communicate professionally
Must be able to work independently and on a team
Must be able to work effectively in a fast-paced environment with shifting priorities
High school graduate or equivalent combination of education and experience preferred
Some college coursework in business, accounting or related field preferred
SAP or other ERP system experience a plus
Customer service experience in the healthcare industry preferred

Turkish Speaking Order Management Specialist Resume Examples & Samples

Why you should join
Handle customer complaints using the appropriate tools
Proficiency in Turkish and English language
Effective and professional verbal and written communication

Order Management Specialist Resume Examples & Samples

Flexibility in ways of working, excellent interpersonal skills, project co-ordination experience, and the ability to work efficiently with all levels of staff will be more then beneficial
Also ability to troubleshoot, strong communication skills written and verbal will be needed in this position
This role requires business level English language skills, and any other European language skill will be an advantage

Order Management Specialist Resume Examples & Samples

Provide engineering support in the area of hydraulic system / component design and development
Independently evaluate, select, and apply standard engineering techniques, procedures, criteria, and judgment to assignments
Define component specifications
Develop and execute validation test plans at the component and system level
Interface with engineers, CAD designers, technicians, and cross-functional team members
BSME or related degree with a strong emphasis in hydraulics
Minimum 3 to 5 years of experience in hydraulics engineering
Microsoft Word, Excel, PowerPoint, and Project
5 to 10 years of experience preferred
Experience designing hydraulic systems for marine / corrosive environments (i.e. salt water)
Aluminum and stainless steel material selection
General knowledge of production methods and process requirements as they relate to typical marine drive component manufacturing
Boating experience

Order Management Specialist Resume Examples & Samples

Be a part of an organization where the awesome company culture revolves around what our products stand for--active and healthy living
Join a company dissatisfied with the status-quo and set on redefining how people think about work. At Life Fitness gym
Ensuring that all quotes submitted by the Sales team have all required paperwork and contain accurate and available part numbers
Confirming all quotes submitted by the Sales team are complete and have available part numbers
Converting quotes into Oracle and confirming the order with customers to ensure accuracy, as well as to obtain any special instructions regarding the order or delivery requirements
Proactively ensuring that orders move through the system efficiently and working cross-functionally to troubleshoot any order-related issues that may arise (e.g. changes in product, product availability, and/ or procedure)
Effectively communicating with the inside and outside sales representatives regarding the status of orders and keeping

Order Management Specialist Resume Examples & Samples

Join a company dissatisfied with the status-‐quo and set on redefining how people think about work. At Life Fitness gym bags are just as common as coffee mugs, our product showrooms double as employee gyms, group workouts are a staple of the lunch hour, and that's just the beginning (HINT: read about our newest venture, inmovement)
Work out of our global headquarters in Rosemont, IL; located just outside of the City of Chicago limits, blocks from I-‐90, I-‐94, I-‐290, and the CTA Blue Line's Rosemont Stop, our headquarters is easily accessible from both city and suburbs, public transportation and car (we have ample free parking)
Proactively ensuring that orders move through the system efficiently and working cross-‐functionally to troubleshoot any order-‐related issues that may arise (e.g. changes in product, product availability, and/ or procedure)
Effectively communicating with the inside and outside sales representatives regarding the status of orders and keeping accurate records of all communication
Participating in weekly team meetings to ensure that all members of the internal team are sharing information to improve overall efficiency and effectiveness of Order Management organization

Order Management Specialist Resume Examples & Samples

High level contracts administration role based in Pyrmont
12 month fixed-term contract position available in fast paced global organization
Native Japanese language skill and business proficient English is mandatory

Channel Order Management Specialist Resume Examples & Samples

Assist the channel sales team in deal construction and closure
Work cross-functionally with all operational teams including sales, channel, and legal to review and ensure no adverse financial or legal implications associated with orders and agreements
Coordinate with various teams across the Revenue Operations organization both internationally and domestically as it relates to Order Processing, Collections, Revenue Recognition and Billing-Support
Reconcile and resolve inquiries between sales and billings in our various systems
Provisioning services for customers purchased through the Channel
Potentially work directly with our partners as it relates to order questions, onboarding, etc
Ability to optimize, build out and scale the Channel Order Process
Help with additional projects and tasks related to Finance as they arise
BA/BS from a top college or university (Business Administration, Finance, Accounting – a plus)
Minimum 2-4 years experience in Revenue Operations, Channel Operations or similar
Prior billing, order management, collections, operations experience is essential
Familiarity with Salesforce, Zuora, and/or Netsuite – a plus
Familiarity with basic channel models and practices
Must be self-motivated, a team player, reliable, and organized
Strong verbal, written communication skills and ability to deal with conflict resolution
Ability to learn and grasp new concepts quickly as well as multi-task
Strong system and data flow knowledge. Ability to learn and adapt to new flows and software technologies
Strong analytical, research, problem solving and evaluative thinking skills
Acute attention to detail and well developed organization and time management skills
Well-developed sense of urgency and follow through
Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations
Strong work ethic, including the ability to work independently, but also knows how to have fun while doing it

Sales Order Management Specialist Resume Examples & Samples

3 to 5 years of order management or order admin experience
Experience using an ERP system (preferably SAP)
Experience with EDI
Experience supporting sales from small to large, national retail chains and/or distributors
Must be detail oriented, and able to work under tight deadlines and with a sense of urgency
Outstanding follow-through, time management and planning skills to deliver results
Able to work in a dynamic, fast-paced environment as market develops in unpredictable ways, producing high quality work and projecting a positive attitude
Intermediate to Advanced Microsoft Excel skills
Experience with direct import

Order Management Specialist Resume Examples & Samples

Processing and verification of phone, email, EDI, and faxed customer orders in a professional and courteous manner
Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
Verify pharmacy product eligibility for risk managed product orders
Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
Creating Return Material Authorizations for direct and third party returns
Creation and mailing of patient return authorizations and outbound packages
Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
Required to maintain knowledge of company products
Responsible for a basic understanding and proficiency in all database functionality
Maintain daily quality standards of minimal order entry errors
LI-JK1
Must have High School diploma, college degree preferred
Must complete all job responsibilities in an accurate and timely manner
Basic Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
Data entry experience in a telecommunications environment preferred

Order Management Specialist Resume Examples & Samples

Responsible for daily/monthly audits of all Compliance reports
Work with Sales and Collections assisting in account reconciliations for customer billing investigations and disputes
Possess strong level of expertise in SFDC Application
Establish strong relationships with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate

Order Management Specialist Resume Examples & Samples

Accurate management of all retail channel, corporate, and sample orders
Communicating order confirmation, ship date, and tracking information to customers
Partnering with the Fitbit Warehouses, Logistics and Operations teams to ensure timely delivery of all orders
Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns
Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods
Coordinating with the Finance and Accounting teams on all billing and returns issues
Working with the Sales Team to collaboratively forecast and plan customer shipments
2 to 5 years of order management experience; preferable to have experience supporting sales to large, national retail chains
Experience using an ERP system
Experience with EDI recommended but not required

Senior Sterling Order Management Specialist Resume Examples & Samples

At least 2 years’ experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
At least 2 years’ experience in web technologies and services, including XML, HTML, and Hypertext Transfer Protocol (HTTP)
At least 2 years’ experience in Object Oriented (OO) programming languages such as Java
At least 1 year experience in a lead consultant/developer role, working on complex projects
English: Basic Knowledge
At least 3 years’ experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
At least 3 years’ experience in a Lead consultant/developer role, working on complex projects

Order Management Specialist Resume Examples & Samples

Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance,OFS)
Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers
Monitor the Customer Plan versus actual to pro-actively cooperate with Customer Order Fulfillment
Ensure orders validation, compliance and approvals before Order Entry
Confirms customer requested date and Plan. The Backlog management
Reviews Weekly Business Sales
Daily follow up of customer credit documentation and inventory
Give shipping and billing instructions in accordance with contracts terms and conditions
Follow shipment, installation, application via reports
Proactively working on transport and warehouse costs optimization
Business/Logistic degree
Previous experience in project management or order management
Fluent English and Romanian language
Customer Satisfaction Oriented
Ability to prioritize tasks
Lead
Committed to deliver
Ability to use Systems and work in a matrix environment
Good Understanding of the OTR process
Ability to keep contract moving forward
Good Product knowledge
Excellent Verbal and written communication
Transportation & Customs
EOM, Oracle, Active backlog tool

Order Management Specialist Resume Examples & Samples

Fluent Italian Language Capabilities
Minimum 4-5 years of professional experience in order and export management
In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences
Technical & Tool Competencies
TECHNICAL COMPETENCIES
Basic knowledge of Eaton’s and competitive products and services
Proficient in creative problem solving, conflict resolution, and managing priorities
Strong analytical skills required to enter, document and manage orders and customer issues

Order Management Specialist Resume Examples & Samples

Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Responsible for proper documentation and implementation of all orders received by phone, fax or other sources. Responsible for proper documentation of returned orders, credit memos, inquiries and complaints. Make follow-up calls if product needs cannot be met as expected
Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. Establish priorities and make decisions within prescribed parameters while working in a team setting
Facilitate increased utilization of all products through stocking programs, rotating stock from small to large users, allocating orders based on demand-time of need-product shelf life and product availability.)
Determine most economical method of transportation for hospital shipments to meet customer and patient needs
Assume lead responsibilities when designated by supervisor
Additional responsibilities
1) Coordinates/manages HLA requests and shipments
2) Tracks and coordinates autologous and directed shipments to ensure products are available as required by patient’s surgery
3) Acts as Returns Team member
4) Assists management with review of credit authorization process
5) Coordinates/manages requests for research and teaching/IRB
6) May perform hospital visits with Sales staff
7) Coordinates activities with the various labs to ensure timely completion of all special orders

Order Management Specialist Resume Examples & Samples

Schedule Simple / Simple+ Orders in ICOMS and CRM tools
QC All Simple / Simple+ Sales Order Entry Data (Sales package)
The OMS I will handle all Orders, both Simple and Simple+ as defined by Cox Business (e.g. CBI, VoiceMgr, video and IPC)
Assists the Sales Department with all orders from initial sale through submit order
Pull, review and breakdown Customer Service Record (CSR)
Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.)
Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
Obtain property owner information and submit Building Access Request
Enter all post-sales information into tracking system as appropriate
Fields and reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses
Communicates relevant information to all internal team members, such as change in schedule dates
Manage Incomplete Queue and resolve “change required” or rejected orders
Enter provisioning details into OMS (DTW, DL, Account Codes, etc.)
Provides and understands unique servicing needs of Enterprise customers (i.e. customer specific ordering forms)
Assists MACD with product conversion orders to drive greater accuracy
Assist sales with ICB unique proposal creation
Excellent interpersonal and customer service skills, the ability to work independently and as part of a team

Order Management Specialist Resume Examples & Samples

Secondary / high school or above
Typically one year of experience in related field
SAP experience a plus, but not required
Ability to interact professionally with peers
Reliable and able to work under pressure

Order Management Specialist Resume Examples & Samples

Five (5) years customer service experience
Proven SAP competency or similar ERP system
Microsoft Office competency with outstanding Excel skills
Attention to detail to ensure quality, efficiency, integrity and compliance with internal controls and policies

Order Management Specialist Resume Examples & Samples

"Effectively communicate both internally & externally
Proficiency in speaking and writing English
Should be able to work under pressure
There would be a need to over-stretch to manage volumes
Understanding of Financial Markets, company structures and detail-oriented. Basic computer knowledge is mandatory, such as Microsoft Office

Order Management Specialist for Dach Countries Resume Examples & Samples

Adhering to the procedures in compliance with NCR policies
Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
German
Have a strong sense of accountability, customer focus and goal orientation;
Already gained some professional experience in a multi-country company or outsourcing services;
Possess basic accounting skills, as an asset

Order Management Specialist Resume Examples & Samples

Accountable for meeting and maintaining defined standards for quality and productivity
Manage internal customer queries and communication in a professional and service-minded manner ensuring
Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
Responsible for online Maintenance, Lapsing of subscriptions and access related issues
Support billing team in validating online invoices and portals
Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
Meet agreed volume, service and quality targets
Graduate/post-graduate in related field such as commerce or accounting
Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
Should be flexible working in night shifts

Work Order Management Specialist Resume Examples & Samples

Monitor work orders (WO) from initiation to completion within various work order platforms
Coordinate with Pest Accounting and credit to resolve billing and dispute issues
Daily exporting and importing of information
Must be detail oriented and able to work under tight deadlines with a sense of urgency
Intermediate to advanced Microsoft Excel Skills (especially functions) V-Lookups, Concatenate, Text to Column, csv file formats
Experience manipulating data sets and data mergers
Strong organizational skills with the ability to manage multiple tasks simultaneously
Proven ability to communicate professionally with customers; both verbal and written
Proficient typing skills with a high level of accuracy

Order Management Specialist Resume Examples & Samples

LI-SH1
Must have experience in Customer Service
Excellent Customer Service and/or Call Center skills

Order Management Specialist Resume Examples & Samples

Process all incoming orders via email and fax
Device Management for new installs, add-ons, returns (de-installs), and replacements
Order Closure including returns, lost devices, etc
Assist in reconciliation of device inventory and invoices
Minimum 2 years of experience in order and device management or equivalent combination of related experience and education
Basic knowledge of the following

Order Management Specialist Resume Examples & Samples

Manage orders in a timely & accurate manner adhering to Requested Arrival Date (RAD) compliance and performing due diligence on incoming orders to ensure all data points are valid (Price, UOM, MOQ's, etc)
Investigate and resolve all non-compliance fines in a timely manner while ensuring only valid non-compliance fines are being accepted. Recommend opportunities for improvements
Conduct root cause analysis to drive EFO (Error Free Order) for assigned customer portfolio. Report out to the appropriate stakeholders on progress towards month end targets and enforcing Clorox Policies and Procedures in an effort to drive operational efficiency and increase EFO (Error Free Order) Metric
Partner with internal/external stakeholders to drive improvements to OTC processes
Participate in Quarterly ICC Compliance Self- Assessment
Actively update and maintain customer profiles
Motivation and Commitment: Take ownership of personal development
Planning and Organization: Ability to manage workload and bring close to projects
Interpersonal Relations: Able to cooperate with and work effectively on cross-functional team and good problem solving skills
Adaption & Flexibility: Demonstrates flexibility in a changing work environment, and demonstrates confidence and personal drive to obtain desired results
Communication: Strong, clear and concise verbal and written communication skills with internal and external partners
Analytical & Decision-making: Demonstrates ability to isolate core issues, communicate risks and opportunities to managers within a timely manner, analyze data, and maintain clear decision criteria when making decisions; demonstrates sound judgment and logical reasoning

Order Management Specialist Resume Examples & Samples

Fluent German Language Capabilities
Good English capabilities
Minimum 2-3 years of (preferably electrical industry) customer service experience
Drive for results and collaborative style
Excellent Communication and Interpersonal Skills (Written and Verbal)
Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
Teamwork, networking and continuous learning skills
Adapting change and process improvements
Good organizational and computer skills required to manage and organize high volume and diverse transactions

Export Order Management Specialist Resume Examples & Samples

Coordinate with internal departments to ensure orders ship on time
Manage Intercompany stock transfers and customer drop ship orders
Willing and capable of supporting management on small projects
Manage booking process with freight forwarder to meet customer delivery requirements
Communicate logistical information to customers and regions
Generate and approve required export documentation for all shipments
Familiarity with Grace export routing guide and Amber Road
Expertise in International Inco Terms and revenue recognition process
Ability to integrate information and make decisions in support of business goals
Ability to effectively interact with internal and external associates
Advanced computer skills required in Microsoft Office suite
BA/BS in business or related field, or equivalent work experience
Minimum of 3 years in sales, order management, logistics, or other relevant experience
ERP experience, SAP highly desired
Demonstrated knowledge and professional work experience in Export and /or Import capacity
Experience working in a manufacturing company

Order Management Specialist Resume Examples & Samples

Prior experience in Logistics, Process roles
Experience working in logistics, materials management, warehousing and distribution, or supply chain management
Demonstrated ability to work effectively in a cross-functional, global team environment
Capable of working under pressure and available after normal business hours
Basic knowledge of Financial or Accounting
Ability to communicate using English
Ability to prioritize and manage many immediate customer needs

Order Management Specialist Resume Examples & Samples

Validate purchase order information and process transactions utilizing SAP CRM
Assist partners and customers to resolve issues and process a high volume of queries and transactions
Provide timely updates to partners and customers on order and delivery issues
Manage the returns /cancellations process for partners and customers
Ensure a smooth flow of communication with internal departments that order-to-cash work directly with
Serve as an escalation point to raise order processing issues and other issues that may impact the order-to-cash process flow
Participate in cross-functional projects as required, providing specific expertise
Develop in-depth knowledge on integrated processes and actively seek ways to obtain and share best knowledge
Efficiently execute direction from Supply Chain to move products from varying inventory streams
Adhere to and promote the culture based on the MBM® Guiding Principles
Must be flexible and able to work in a challenging and fast-paced work environment
Ability to work in a team environment as well as share knowledge and best practices
Ability to work across functional groups to drive continuous improvement of the Supply Chain in support of market segment objectives
Excellent oral and written communication skills to communicate effectively with internal and external customers
Strong organization and prioritization skills; ability to quickly adapt to changes in workload requirements, efficiently structure responsibilities and work independently
High level of critical thinking and decision-making skills to solve supply/demand issues with minimal supervision
Strong ability to process and review data completely and accurately in efforts to produce high quality work
Ability to present in a group setting and lead discussions
At least 2 years work experience in Order-to-Cash Management and/or Order Fulfillment
Proficient in Microsoft Excel and other Office products
Experience with ERP system
Experience with CRM or comparable solution
Supply Chain/Inventory management experience
Bilingual abilities (Spanish/English)

Order Management Specialist Resume Examples & Samples

Oversees all billings for Professional Services and Education in North America and Europe
Ownership of the related case queue for opportunity bookings
Maintains strict Sarbanes-Oxley (SOX) compliance controls and ensure that all deals are booked in accordance with the law
Organizes, processes and finalizes all billing queries and corrections for Professional Services and Education
Creates orders on request for specific product types and re-bills
Controls and manages distribution of Services billing reports and receipts
Processes monthly Education billing reports using internal and external Compliance methods
Responsible for data loads through internal and external systems
Ensures that creation of all orders and invoicing monthly are reconciled
Monitors expense reports and their related billing inquiries

Order Management Specialist Resume Examples & Samples

Tactical responsibilities impacts customer satisfaction, accurate sales forecasting and projected billing
Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery &and/or installation
Coordinate with furniture operations on order scheduling, backlog and order issues. Manage and resolve open order aging backlog
Run reports, track, manage, research and resolve open order issues for transactional and basic orders
Works collaboratively with cross functional teams, sales, project services, vendors and others
Troubleshoot and resolve order issues
Manage sales forecast/projected billing for transactional and basic furniture orders
Manage order management of special account assignments. Interface with clients
Prepare and distribute order status reports and weekly metrics
Assist Team Manager and Senior Manager, Order Management as needed on special project assignments
Cross trained on acknowledgement management and processing
Participate in special projects as SME as requested by Team Manager, Senior Manager or Director
Recommend process improvement to drive and support continuous improvement within the department

Order Management Specialist With Dutch Resume Examples & Samples

Validation of Orders and Pricing
To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management
Results / Target driven
Self-motivated and willing to learn new skills
Excellent Customer Care skills

Order Management Specialist, Gap Brand Resume Examples & Samples

Problem Solving & Decision Quality: Able to use logic and methods to solve problems with effective solutions
Systems and Tools Acumen: Proficiency in Microsoft Excel, and have aptitude to learn technical applications quickly
Able to build effective relationships within the Inventory Management team
1-2 years work experience, preferred

Order Management Specialist Resume Examples & Samples

Ensure the published rules and policies are strictly followed
Improve analysis and forecasting and support RUBIX sales analytis deployment
Further enhance performance KPIs
Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
Contribute to the Drop testing when required
Coach sales and partners in the execution of processes, tools and published business practices
Contribute to integration process (Brands, acquisitions, new sales, ....)

Order Management Specialist Resume Examples & Samples

Assist the Sales teams in addressing customer satisfaction inquires related to contracts
Process client contracts accurately and timely, and ensure company policies have been upheld
Respond to process & policy questions and effectively communicate requirements
Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
Participate in new process development and process improvement projects as well as other ad hoc projects
Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis
Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate
Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative
Ability to understand broader business and juggle multiple projects and tasks
Able to use Microsoft suite effectively
Bachelor degree or equivalent combination of education and experience

Order Management Specialist Resume Examples & Samples

Order entry – must be able to enter standard and custom orders ensuring all business rules are followed and carried out
Order Change – have a keen understanding of the order flow process to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to variations to those rules with appropriate authority
Order Inquiry – respond to inquiries regarding order status. Ability to understand order flow process to identify problem areas and resolve or advise
Problem Solve – be able to understand and assist with any issue regarding orders. Know who to contact for assistance or approval for variations to standards. Provide timely, thorough follow up to ensure resolution
Establish/Build Relationships – Establish and build relationships with Internal and External personnel and create ongoing relationships that ensure effective teaming and efficient business
Special projects – assist with any Customer Operations projects as needed
Must be able to work in a fast paced – at times stressful – environment
Ability to understand priority needs of the company and adjust when necessary or when directed
Self-motivated and be able to demonstrate initiative
Must be able to read and interpret instructions, policy, procedures, program information, etc
Ability to problem solve
High school graduate required
LI-DK1

Order Management Specialist Resume Examples & Samples

English Fluent
Arabic Language skills a plus
Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise

Order Management Specialist for Italy Resume Examples & Samples

Solution Order Management that covers order acceptance, order processing, setting up order criteria,
Processing order changes and cancellations
Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
Archiving and record retention in accordance with NCR policies and NCR practices
Providing internal and external audit support as requested
Have a Bachelor’s degree
Speak at least good English and can easily and professionally communicate in

Order Management Specialist Resume Examples & Samples

Communicate DROP SHIP information/Expedited Orders to UPS
UPS/HD Tech/UR RA requests will take priority as return is in house awaiting processing
Direct customers to appropriate departments such as parts or customer service when required
Process accommodation requests with the approval of Lyle Smith
Bachelors degree in business administration and/or experience in equivalent

Temporary Junior Order Management Specialist Resume Examples & Samples

Responsible for all phases order processing and shipment execution
Responsible for maintaining flow of communication and information between Sales and accounts in areas relative to order flow and execution of shipments
Review quote exception requests and free flow items

Order Management Specialist Resume Examples & Samples

Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements)
Defines and ensures efficient processes in the ERP and Order Mgmt systems
Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes
EDUCATION /EXPERIENCE

Order Management Specialist Resume Examples & Samples

Strong knowledge of SAP and MS Office
Excellent level of English
Willingness to travel regularly at the start

CB Order Management Specialist Resume Examples & Samples

Provides Simple / Simple+ Sales support and order coordination for multi-markets
Coordinates medium to large and/or moderately complex projects under some supervision
Request ICOMS House Account (when required)
Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner
Upload all required documents such as Order Package/Sales Package documents, IRR into OMS and submit CIR
Coordinates installation dates and times with dispatch and customer, schedules customer due date in ICOMS and OMS
Adheres to procedural and administrative aspects of customer installation
Ability to escalate and communicate customer needs to internal workgroup
Contact customer to review order details and accuracy and/or requesting updated documents or signature
Government contract and PO management and thorough understanding of Government and their process (i.e. state, local, county, federal and education)
Verify that the term and expiration in OMS aligns with DOB in ICOMS

CB Order Management Specialist Resume Examples & Samples

Provide Simple / Simple+ and Complex Sales Support to all Sales channels
Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets
The OMS II will handle all Orders, both Simple / Simple+ and Complex as defined by Cox Business

100

Order Management Specialist Resume Examples & Samples

Device management for new installs, add-ons, returns (de-installs), and replacements
Order closure including returns, lost devices, etc
Provide technical customer support during standard work week
Participate in off-hours/weekend support rotation as needed
Additional tasks as needed aimed at promoting comprehensive customer support
Minimum 2+ years of experience in order and device management or equivalent combination of related experience and education

101

Order Management Specialist Resume Examples & Samples

Minimum of 2 years of experience in administrative area
No relocation benefit is offered for this position. Candidates residing within a 50 miles radius of ENTER IN LOCATION HERE will only be considered
An associate’s degree from an accredited institution
Prior industrial /manufacturing customer service experience

102

Order Management Specialist Resume Examples & Samples

Strong attention to detail. Strong communication skills
Knowledge of supply chain, distribution and sales processes
Must be able to work well independently
Strong aptitude with Microsoft Excel and Outlook
Previous experience with SAP strongly preferred
Familiarity with Lean/Six Sigma practices a plus
Spanish bi-lingual a plus

103

Order Management Specialist Resume Examples & Samples

Address Dealer/National Account/Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts
B.S. degree in Business or Marketing acquired through formal education and 2 years of experience, required
Required Skills and Abilities acquired through prior knowledge, experience and/or on the job training includes

104

Order Management Specialist Customer Operations Resume Examples & Samples

Provide top tier customer service to ensure customer satisfaction
Manage orders in a timely and accurate manner adhering to RAD compliance (Requested Arrival Date)
Partner with team and other functions to identify ways to improve efficiency of the order to cash (OTC) process
Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively reduce deductions
Cultivate and maintain positive relationships with customer and internal stakeholders
Participate in special projects (Ex: Fixed bracket pricing/TL Utilization)
Initiate and maintain regular dialogue with stakeholders (Ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations) to resolve and prevent issues and to enhance mutual understanding of process
Contribute to Customer Operations best practices
Process customer orders within 48 hours of receipt
Communicate Service Issues to Internal and External Stakeholders on a timely basis
15%
Actively deliver assigned metrics and drive out waste for customer portfolio
Prepare and participate in team and customer meetings
Navigation and research in SAP, customer's system (where required), 3rd party systems (where required), and Excel
2+ years' customer service or related experience, ideally in a CPG company
Working knowledge of the supply chain and order management process
Working knowledge of Windows, Excel and Word
Strong interpersonal skills
Strong time management, organizational, and prioritization skills

105

Order Management Specialist Resume Examples & Samples

Drives Revenue maximization activities through data analytics
Drives simplification or automation of transactional activities within Order Management team
Process and manage deliveries to trade, service, and internal customers for the RLC-Asia operation in Singapore
Solves complex, high impact design/development problems
Designs and implements logistics strategies/processes in the area of order management
Responsibilities may be at the site level, regional or global
Responsible to ensure compliance to internal and external requirements and to enhance customer experience while optimizing cost & maintaining quality
Bachelors or Masters Degree or University Degree or equivalent

106

Order Management Specialist Resume Examples & Samples

Typically 6+ years experience in a customer service role
Excellent communication skills. Fluency in English and local language mastery
Advanced problem-solving and analytical skills
Developing mentoring and coaching skills

107

Order Management Specialist Resume Examples & Samples

Diploma/ Degree (in any field)
Typically at least 1 year experience in relevant field (billing, renewals, contracts, legal, banking and insurance)
SAP experience preferred but not essential - full training provided

108

Italian Speaking Order Management Specialist Resume Examples & Samples

Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields)
Provide high standard order management to support to business stakeholders
Have key account alignment with full ownership
Be the first point of contact for the customers regarding status update of the order
Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
Advanced level Italian and English skills
Some working experience in customer service

109

Order Management Specialist Resume Examples & Samples

Accurately manage customer orders within Epicor to fulfil customer needs and expectations of our top-tier brands
Partner with team members and supporting functions to identify ways to improve efficiency of the order to cash (OTC) process
Collaborate with cross-functional partners to resolve issues, determine root cause, and identify ways to enable top performance of on-time delivery and case fill rate
Cultivate and maintain positive relationships with customers and internal stakeholders to support KPI's
Support import/export operations and customers international needs
Support warehousing operations by managing changes of customer orders and/or expectations
Allocate product to customers based on forecast accuracy, needs of business, and needs of customer
Facilitate product transitions through proactive and concise communication with the impacted stakeholders
Create and update process documents to ensure standardized processes within Customer Operations
Curiosity/Desire to create and learn new processes
Ability to self-manage workload, stay organized, prioritize well, and leverage technology to work with a remote manager
2+ years of customer service or related experience, ideally in a CPG company
Experience working in MS Windows and the MS Office suite
Desire to proactively identify and resolve problems
Team player who fosters a results-focused and motivating environment
Experience working within an ERP (Epicor or SAP are a plus)
Familiar with EDI transactions that support the order to cash process
Medical device or healthcare industry experience is a plus

110

Order Management Specialist Resume Examples & Samples

Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
Advanced level of the language of the supported region and English skills
Reporting skills

111

Senior Sterling Order Management Specialist Resume Examples & Samples

Demonstrated customer facing skills, with the ability to communicate effectively to business and technical audiences
Accurate, detailed knowledge of specified technology software and services and experience, with applicable consulting practices, methodologies and tools
Ability to maintain and expand technical and business knowledge, through study and on-site delivery experience
Ability to report self-assessment progress toward project goals, articulated in the SOW
Ability to gather and analyze complex technical requirements and handle technical objections, without assistance
Ability to lead and mentor others
Proven skills to demonstrate advanced features, functions and benefits in relation to the customer's environment and requirements
Demonstrated technical knowledge of the fundamental concepts, technologies, standards and methodologies associated with the solution set
Ability to perform installation, implementation, customization, operation, recovery, tuning and application programming
Demonstrated ability to provide knowledge transfer, within the domain of the project assignment. Preferred skills include the following
Web technologies and services, including Extensible Markup Language (XML), Hypertext Markup Language (HTML), and Hypertext Transfer Protocol (HTTP)
Application server architectures Java 2 Platform, Enterprise Edition (J2EE)
Experience with application development and system architecture design, working knowledge of Java and XML
Experience with Object Oriented (OO) programming languages, such as Java and C++
Demonstrated knowledge of java programming (Servlets, JSP, EJB, JDBC, Swing)
At least 8+ years of relevant work experience

112

Order Management Specialist Resume Examples & Samples

Responsible for contract review to ensure CLARCOR Industrial Air terms and conditions agree with customer order & Sales contract review and all details of the order are clear. When unclear, works with Sales to get correct information for order and enter into system
Book, proceed, and communicate all order types, ensuring a high quality of commitment and communication between customer, sales, supply chain, manufacturing, & shipping
Follow up on orders at all levels until order has been shipped and invoiced, ensuring that finance and inventory are impacted in the right way
Schedule orders to support the day-to-day manufacturing activities and oversee clean up backlogs
Meet metrics for order accuracy and # of orders booked
Identify proper shipping method(s) & calculate estimated freight for input onto order
Review drop ship reports to receive materials into the system
Run revenue recognition report & receive in system
Review reports to understand progress of orders booked
Communicate any special customer shipping, billing, packaging instructions to plant
Set up new customers in system
Enter customer pn to clarcor pn
Responsible for inputting all change orders and communicating to proper channels affected to meet customer need
Gatekeeper to ensure that all orders are entered accurately
Bachelor's degree from accredited college/university or high school/GED with a minimum of 4 years of experience in order administration or fulfilment operations support role
Order administration experience
Strong Systems experience in Oracle or other ERP software
Able to prioritize, multi-task, and follow through in a timely manner
Able to interact with all levels of organization

113

NA Ecomms Order Management Specialist Resume Examples & Samples

Facilitate and manage the Order Management End of Life (EOL) and transition process which includes but is not limited to
Working hand in hand with the OM EOL/Transitions customer support lead to identify, prioritize, communicate and manage all products that are EOL or transitioned
Help drive consistency, clarity and improvement to customer experience as it relates to transition options that are offered to a customer when their pn is no longer available
Demonstrate the ability to work on a wide range of tasks and strategic initiatives in support of customer experience initiatives
Manage the process of tracking and communicating to each impacted customer
Support the OM team in MX and in Morrisville with projects and business initiatives in support of customer experience

114

Senior Order Management Specialist Resume Examples & Samples

Act as first level, Tier 1, order management support to internal and external customers via phone and email
Monitor inbound EDI, email, and phone queues and respond to basic questions regarding order status, price and availability, tracking information, order confirmation/invoice reprints, etc
Triage, and escalate more complex scenarios to other Order Management Specialists, Sr. Order Management Specialists, or Management, as well as, Technical Support or other external departments
Process urgent inbound purchase orders and miscellaneous orders which have failed electronic entry
Ensure proper and concise documentation of inquiries and issues that come in to Order Management to assist with tracking of trends and turnaround time
Follow SOPs to ensure order adherence to SOX requirements and procedures set forth in ISO regulations
High School graduate with 4 years of experience in a customer service or support role or Associate's degree 1 year experience in a customer service or support role or Bachelor's degree
Superior telephone etiquette and an ability to deal effectively with internal or external customers, peers, and management
Excellent data entry skills to quickly and accurately review and input data
Ability to multitask in a fast paced, call center environment is mandatory
Able to prioritize workload effectively
Able to build a collaborative work relationship with different groups within the organization
Associates or Bachelor's degree is a plus
Experience with SAP and/or SFDC is a big plus
Customer Service experience within a medical device or manufacturing environment is preferred

115

Order Management Specialist Resume Examples & Samples

Follow assigned sales procedures as it relates to entering sales orders, sales order processing, RMA processing and sales order follow-up and delivery
Act as the order owner throughout the lifecycle of an order, from quote to invoicing
Research to include the ability to locate prior contracts and approval status of items being ordered
Act as a go-to person for the account executive to solve customer and order issues
Responsible for tracking the entire order process from quote request, order entry to shipping and invoicing
Work closely with Account Executives and Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc
Act as a liaison among sales/customer and the departments that fulfill/manufacture/notify/invoice all of the orders
Processes signed agreements or purchase orders received from customers according to company policy
Keeps account executives informed of all changes in status of their sales orders including: date of manufacture, shipment and installation
Responsible for mainting order tracking spreadsheets that are shared with and used by assigned account executives
Troubleshoot problems as needed to clear obstacles and keep orders flowing to the customer
Process return material authorization (RMA) documents for the return of EGMs to the factory
One to three years related experience
Oracle and Agile experience preferred
Working knowledge/experience with Microsoft Office
Ability to proactively manage multiple orders with multiple account executives
Ability to research and troubleshoot problems
Ability to prioritize and meet deadlines
Ability to use effectively many different independent systems in order to enter, track, research and follow up on orders and order requests
Ability to work effectively without close supervision; must be able to prioritize one’s own work (under multi-task conditions); and perform well under pressure
Basic math skills to include understanding discount percentages
Intermediate typing proficiency
Complete all required assignments in a timely manner with high standards of quality
Ability to configure gaming devices to suit customer needs
Ability to work with many different departments with follow through to ensure proper completion
Excellent written and verbal communications skills
Knowledge of Gaming Industry and regulations preferred, but not necessary
Must be flexible and willing to take on additional tasks as job requirements may change

116

Order Management Specialist Resume Examples & Samples

End-to-end order processing- performing quote and billing activities
Managing 3rd Party Provider approvals
Respond to client’s queries and cooperate closely with Account Teams / Product and Project Teams

117

Gehc-order Management Specialist Resume Examples & Samples

Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...)
Order Entry and backlog quality. Implement changes as required for each project
Optimize Sales transfers. Fulfillment grounded on SCOT optimization
Own and update timely key dates using local operating mechanisms and reports
Set up contract review with Finance/OTR Regional Manager
Strong verbal and written communication skills
Ability to work in a fast-paced environment
Need to be able to prioritize
Proactively follow up on open issues
Basic accounting skills
Previous GE Healthcare experience a plus
Current or previous experience in a project management, customer relations or order management role
Previous experience supporting Sales or Service teams
Proven ability to build relationships with remote colleagues
Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
Ability to work extended hours & weekends during peak times of the year

118

French Speaking Order Management Specialist Resume Examples & Samples

Understand and fulfill all regulations of the internal policies of the company
University or Colleague degree or equivalent
Strong working experience in customer service
Logical thinking, analytical mindset
Experience in order management

119

German Speaking Order Management Specialist Resume Examples & Samples

Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
Proficiency in German and English language
Effective and professional verbal and written communication – both with internal and external customers
Solid critical thinking, ability to act as a gatekeeper
Ability to work with remote teams
Customer service attitude

120

Order Management Specialist Resume Examples & Samples

Develop relationships with allocated factories to ensure inventory levels and production schedules meet dealer and company requirements. This includes analysis of stock levels for Complete Goods and Attachments, Factory Shortages / Overages
Research, analyse and respond to complex enquiries from staff, dealers and factories
Communicate effectively with dealers and company personnel regarding availability, location, specification and status of equipment
Provide adequate notice to all departments of new product introductions and changes (Production and Availability)
Provide feedback to dealers and company personnel regarding availability, location, specification and status of equipment
Ensure all manual Dealer Orders and Company Stock orders are entered into Corporate Systems
Monitor and action various reports (including but not limited to: Production Schedules, Availability Documents, Unsourced Order report, Unbilled Shipments, AOPS Validation, etc)

121

Order Management Specialist Resume Examples & Samples

Enter emailed or faxed sales orders from end user customers
Retrieve orders from partner portal and process
Verify pricing against customer contract or approved discount matrix
Verify availability of product
Coordinate with Purchasing to determine lead times when supply is not available
Exercise discretion to prioritize product allocations when supply is not available
Distribute preliminary pick plan to Shipping
Provide inside sales support, including interface with Credit, Purchasing, Logistics, and Sales
Answer customer inquiries regarding order status, product availability, pricing, and lead times
Troubleshoot customer issues, responding in timely manner
Enter new customers into ERP, ensuring all reporting fields are complete and accurate (such as industry)
Maintain customer files with contracts, purchase orders, and other information
Ensure compliance with company booking policy, including requirements that impact revenue recognition
High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
Strong time management skills to effectively prioritize daily tasks
Demonstrated initiative to resolve complex customer issues efficiently
Ability to work proactively and exercise judgment
Strong interpersonal and customer service skills
Ability to work with others in a professional, responsive and courteous manner
Ability to work productively in a cross-functional team environment
Strong system skills, including Microsoft Office
BS/BA degree in business
5+ years of experience with account management and customer service in high tech environment

122

Order Management Specialist Resume Examples & Samples

Receive and generate all sales orders
Confirm all order shipment arrangements
Build and maintain relationships with Blue Buffalo Customers and Vendors
Coordinate and communicate exceptions in the sales order process
Verify billing with shipment and receipt sites within the Blue Buffalo Network
Monitor un-received invoices to ensure timely application of costs within the Blue systems
2 years of experience in order management or accounts payable
Proficiency using Microsoft office applications including but not limited to MS Outlook, Word and Excel and SAP
Strong verbal and written communication and ability to communicate at all levels
Proactive, self-motivator, team player, works well with others
Must be able to work in an environment with free-roaming companion pets
Experience utilizing ERP, WMS, EDI and Excel systems preferred
Understanding of freight policies and procedures in regard to cost assessment and payables processing
Pet Parent Preferred

123

Order Management Specialist Resume Examples & Samples

Support sourcing and replenishment activities for order fulfilment of Purchase to Stock materials
Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management
Manage credit and returns
Manage customer formalities
Perform logistics distribution duties in compliance with current GDP as per annual GDP Training and local procedures’ (Core Imaging Only)
Bachelor degree (or high School Diploma export operations experience, or order management of freight forwarder operations experience) or equivalent experience
Bachelor’s degree in a logistics related field or equivalent experience
Operational logistics, import/export and/or customs expertise
Experience working in a compliant supply chain
Oracle order management experience

124

Export Order Management Specialist Resume Examples & Samples

Process and track export orders originating in Canadian and US RDCs, from receipt of order through delivery to foreign consignee. Maximize efficiencies within the E2E supply chain
Manage and optimize the logistics process for all export shipments under all modes of transportation, coordinating with customers and stakeholders across multiple international regions and time zones. Quote freight costs for air shipments, select and arrange bookings with freight forwarders, etc
Understand customer and partner with local cultures and customs to ensure a good working relationship and prevent business interruptions
Proactively stay current with export rules and regulations. Educate internal and external stakeholders (Sales force, customers, freight forwarding agents, distribution centers, etc) accordingly and introduce changes in processes. This includes pricing complexities, ordering and container requirements, lead time, diversion compliance, etc
Manage and improve documentation process, ensuring proper handling of documentation, compliance, banking stipulations, risk coverage, etc. Consider customer specific requirements (Letters of Credit, Certificates of Analysis, Certificates of Origin, Registration Data Base,) local requirements (Free trade agreements, document legalization) and international requirements (Multimodal Dangerous Goods Declaration.)
Work closely with product planners and DC Ops to ensure that product is available and aligned with booking and shipment logistics
Maintain hazardous training and certification. Export shipments containing hazardous materials require special attention and additional documentation
Partner with International Supply Chain, Sales, Clorox Subsidiaries, GTC, etc. on market/product launches
Communicate regularly with sales, customer, and other stakeholders on customer issues and opportunities. Recommend improvement opportunities to current exporting processes and procedures
Process damaged goods and short/overage shipment claims from receipt to settlement. Isolate root causes and decide corrective actions
Lead the sample request process
Coordinate cross-functionally to field extraordinary requests such as credit, payment, technical, training and export compliance issues and to handle extraordinary situations such as port closures or international political or natural disaster issues
Process Billing-only orders of product manufactured and shipped outside of Canada borders

125

Software Order Management Specialist Resume Examples & Samples

Validates and processes Software orders to meet cycle time and delivery expectations
Process Intercompany Credit Memos (ACT and Affiliates)
Interface with Affiliates when necessary for problem solving order issues
Support the software help desk inbox as required
Reviews customer operations and uses data and observation to determine methods to optimize processes

126

Order Management Specialist Resume Examples & Samples

Reviewing warranty orders, production, dispatch lists, and shipment schedules consulting with department leads to determine progress of work, schedule appropriate follow up, and enhance completion dates to efficiently execute resolution of warranty claims
Understand and coordinate open actions for customer-raised issues to provide support to the Warranty team
Influence without authority in a cross-functional work environment on behalf of warranty needs
Communicate clearly and effectively outstanding issues and status of warranty orders
Enter and manage customer returns and requests for warranty sales order lines
Fulfil warranty parts demand by picking and shipping hardware as needed
Identify and Resolve issues that are impacting procurement or delivery of parts
Be responsible for resolution of order issues related to warranty entries
Ensure accuracy of documentation including shipping, invoicing and customs paperwork
Follow all procedures according to Warranty policy with integrity and compliance
Alert managers quickly to significant customer issues

127

Order Management Specialist Resume Examples & Samples

Communicate Service Issues to Internal and External Stakeholdes on a timely basis -- 50%
Actively deliver assigned metrics and drive out waste for customer portfolio -- 15%
Prepare and participate in team and customer meetings -- 10%
Navigation and research in SAP, customers system, 3rd party systems and Excel -- 10%
2 + years of customer service or related experience, ideally in a CPG company
Strong time management, organizational and prioritization skills
Team player who helps create a results focused and motivating team environment
SAP system experience a plus

128

Order Management Specialist Resume Examples & Samples

Responsible for quality and accuracy of order entry for product specialization
Assist as backup for other product specializations as needed
Follow Standard Operating Procedures and work collaboratively with other departments to insure Order Management timelines and quality of work meet or exceed Service Level Agreements
At least 2 years experience in Order Management, Contract Entry or Billing process and procedures
Detail oriented, well organized, and ability to multi-task in a results oriented business environment
Team player with strong communication and interpersonal skills
Excellent analytical, problems solving and troubleshooting skills
Ability to define problems, collect data, establish facts and draw conclusions
Experience in report generation, data collection systems and analysis techniques
Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments
Posses an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment

129

Order Management Specialist Resume Examples & Samples

Fulfills orders, including order entry, administration, shipping and deliver of goods from receipt to delivery
Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
Coordinate with plant, demand, and S&OP on material availability and timely shipments
Manage and communicate third party logistic provider information to customers and plants
Process and track customer orders with third-party suppliers
Manage customer consignment order activities and perform monthly inventory reconciliation and ensure accurate monthly billing
Fulfills requirements for stock in transit customer orders including required documentation
Monitor imported finished goods for customer orders
Provide backup support to team members
Customer-focused
Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
Sense of urgency and ability to make critical decisions independently
Computer skills required including Microsoft Office
Bachelor degree business field preferred or equivalent work experience
Minimum of 3 years in sales, order management role or other relevant experience
Experience in a manufacturing company preferred

130

Order Management Specialist Resume Examples & Samples

Manages customer inventory levels from sourcing and logistics of finished goods to meet commercial objectives including all SAP coordination
Work with 3rd party logistics provider on equipment availability and routing
Manage and communicate with third party logistic provider information to customers and plants
SAP knowledge and expertise
Recognize challenges, escalates to appropriate business partners and recommends and participates in solution
Manage customer orders and bookings with third-party suppliers (Toll manufacturing)
Ability to problem solve independently
Advanced computer skills required in Microsoft Office
Demonstrated knowledge and some working experience in Export and /or Import capacity

131

Order Management Specialist Resume Examples & Samples

Generate Standard Sales Orders; Warranty Orders; RMA orders
Reports Tracking maintenance
Weekly Report Entity wise/LOB
Internal MIS update
SO tracking Report
Italian (Advanced or higher) - Mandatory
Has a hands-on approach
Knowledge of ERP – SAP, Siebel (preferred)

132

Order Management Specialist Resume Examples & Samples

Acts as liaison between sales, business operations and GBO to ensure all orders are booked, billed, invoiced and shipped correctly. Facilitates communications with other field organizations when necessary
Assists with sales management to ensure forecast and territory management accuracy. Researches and reports discrepancies in sales figures and communicates with sales teams to update information accordingly
Assists with territory assignment governance activities including; hierarchy changes, new hire support, opportunity reassignment

133

Temporary Order Management Specialist Resume Examples & Samples

Address Dealer/National Account/ Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts
Provide quick resolutions to dealer/customer needs with the goal of delighting the customer, indicating a high level of customer confidence
Maintain up to date contact management data and a call log to track performance and identify any problem areas within our business system that can be addressed through continuous improvement initiatives
Solve problems for dealers/ customers to increase sales and allow brand/ dealer personnel to focus on sales efforts
Enhance and improve flexibility to drive additional sales opportunities, whether through reduced lead-times, increased product availability, disposition of excess inventory, etc
Communicate across the brands to provide professional customer service to all dealers/customers and assist in reducing departmental costs by eliminating rework and dissatisfied customers
Plant communication and problem resolution with major focus on addressing re-promise issues, implementation of resolutions, and processing of order change requests in Hyster-Yale Order Management System (NOMS)
Through team efforts, identify other areas leading to customer dissatisfaction, and drive change efforts
Disseminate information and assist supply chain schedulers with potential resolutions for problems
Work with schedulers and plant to process order change requests in NOMS to the satisfaction of the plant and dealer network
Relay necessary feedback to plant personnel to maintain and support manufacturing build schedules
Review option percentages with master schedulers to advise of market trends and make adjustments as necessary to satisfy customer demand
Assist dealers and both brand management teams with accomplishing objectives and communicating ideas and information effectively
Use planning, organizing, time and project management in reaching solutions that will promote customer confidence in our organization
Communicate programs and opportunities in accordance with brand marketing objectives
Participate in special projects as assigned, improving efficiencies or processes in other areas of the supply chain as well as Marketing
Provide input to other areas of Order Management to assist in personal growth and development
BS degree in Business or Marketing acquired through formal education and 2 years of experience
Strong problem solving skills acquired through previous work experience and training
Excellent Customer skills acquired through previous work experience and training (2-4 years)
Project Management skills acquired through previous work related experience and training in Project Management
Strong Analytical skills acquired through previous work experience and training
Strong Order Management experience and understanding acquired through previous work experience and training

134

Order Management Specialist Resume Examples & Samples

Must function independently and possess organizational skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer )
Problem solving and analytical skills. Working knowledge of computers preferably with an Order Entry System, Excel, Microsoft Word and Outlook
Responsible for proper documentation and implementation of all orders received by phone, fax or other sources
Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork
Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient
Negotiate product/service requirements while maintaining positive rapport with different types of customers via telephone
Determine most economical method of transportation for hospital shipments

135

Order Management Specialist Resume Examples & Samples

The OMS2 will handle all Complex Orders as defined by Cox Business. (e.g. multisite, national carriers, government, large retail, on/off & combination fiber, type II orders)
Coordinates medium to large and/or moderately complex Type II carrier projects under some supervision
Enters customer order data and billing information Granite and Order Management System (OSM) in an accurate and timely manner
Coordinates installation dates and times with dispatch, customer, and/or customer vendor, Carrier and Order Managers
Schedules and coordinates customer due date in OMS and with Carriers and Order Managers
Reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses
Ability to escalate and translate customer needs to internal workgroup
Requires basic knowledge of Windows based applications (Word and Excel)
Excellent interpersonal and customer service skills, the ability to work independently and as part of a team, ability to meet deadlines with attention to detail skills to work effectively with teams throughout organization

136

Order Management Specialist Resume Examples & Samples

Defines and ensures efficient processes in the ERP and Order Management systems
Bachelor’s degree (BS/BA) from an accredited institution
Excellent Italian and English
2-3 years of professional experience in customer services related roles, preferably in Supply Chain, Logistics, Procurement or Order Management field
Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM and a good command of Excel would be a strong advantage
Demonstrated ability to take ownership of an assignment and customer satisfaction
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
Adapting and driving change and process improvements
Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions
Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)

137

Order Management Specialist Resume Examples & Samples

Bachelor degree (or high School Diploma and export operations experience, or order management of freight forwarder operations experience) or equivalent knowledge and experience
Bachelor’s degree in a logistics related field or equivalent knowledge and experience
Proven experience of operational logistics, import/export and/or customs expertise

138

Order Management Specialist Resume Examples & Samples

Bachelor’s degree or equivalent work experience required
Minimum of 1 year prior data entry experience required
Detail oriented relating to data entry, problem solving, and information/process analysis
PC proficient in Microsoft Outlook, Word, Excel, Access, and PowerPoint
Type 60+ words per minute
Have excellent interpersonal, communications, and customer service skills
Prioritize tasks and manage time to meet deadlines
Manage multiple tasks and high volume workload
Receive work direction from multiple people
Ability to thrive in a demanding, quick turnaround environment

139

Order Management Specialist Resume Examples & Samples

Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries
Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems
Assist in sales increase by proactive preparation and follow up of quotations, assists in clarification of price discrepancies
Arrange setting up of new part numbers, ready for customer order
Advise and select available products / part numbers for distributors – help in guiding them to available products
Proactively communicate in a timely manner with external customers about order status related requests
Accept and process sales order schedules and also discrete orders, following established business rules
Validate orders in the system against customer order reports on a weekly basis
Maintain accurate customer information in ERP systems and customer’s master profile
One or more additional European languages required
Minimum 2-3 years of customer service experience
Customer focused mindset
Team-oriented problem solving skills and corrective action methodology

140

Order Management Specialist Resume Examples & Samples

Enables the implementation of systems and business processes with comprehensive consideration of user requirements, system integration, project scope and timelines
Understands internal business operations in order to develop solutions to drive decision making
Elicits requirements by using interviews, document analysis, requirement workshops, business process descriptions, business analysis and task and workflow analysis. Formally documents requirements and manages approval process
Critically evaluates information gathered from multiple sources, identifies gaps, reconciles conflicts, and decomposes high-level information
Manages project timelines and priorities and drives team and self to meet established deliverables
Assists in the development of business cases, project charter, roadmaps, and prioritization of initiatives
Identifies areas for improvement. Develops, analyzes and reviews new and existing business processes, specifying requirements and identifying solutions which scale while insuring compliance is not compromised
Performs testing (SIT, UAT etc.) for key projects and on-going deliverables including identification and documentation of use cases, test scenarios and test scripts
Develops training material, process documentation, change management communication and material
Partners with and coordinates cross-functional review, discussion and communications
Works with various teams within IT, including development to ensure comprehension and feasibility of requirements
Operational experience from a functional perspective within Order to Cash
Ability to apply best practice solutions
Contributes to the development of innovative ideas
Works under consultative direction and pursues course of action to achieve desired results. Must be able to work independently with minimal direction
Solid appreciation for the importance of internal controls, as well as reporting requirements
Must have strong analytical skills to identify and interpret potential business process issues and problems. Strong problem solving skills
Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
Exhibit ownership of tasks and see them to closure. Self-starter, able to learn quickly and to multitask in a fast-paced environment
Ability to make quick, well-informed decisions to avoid project delays
Excellent attention to detail yet ability to understand the big picture
Results-driven individual who does whatever it takes to succeed and loves a challenge
Bachelor's degree or equivalent (Business, Accounting, Computer Science or related field preferred)
A minimum of 5 years’ experience in business analysis or similar type role
Strong analytical and judgment skills
Experience with ERP systems (SAP required)
Must have excellent written and verbal communication
Experience in business process consulting environment, implementing enterprise systems desirable

141

Order Management Specialist Resume Examples & Samples

Manage donation application queue
Processing product donation to qualified organisations
Manage all EMEA Power of Us requests, including communication with nonprofits on the status of their request
Respond to phone and email inquiries from sales and external customers regarding Donation and Discount Program. Route email requests to necessary Salesforce.org staff for response
Create and maintain adhoc reporting as needed

142

Order Management Specialist Resume Examples & Samples

Monitor overall shipping process flow from order creation to order shipment, identifying and resolving any potential or existing disruptions including delivery creation, backlog, and error correction
Monitor available stock levels in real time to effectively direct stockers to requisition appropriate materials and quantities while also tracking the out of stock materials and managing the partialing of orders
Manage urgent stock requests in conjunction with the shipping team to maintain efficient process flow
Train, mentor, and oversee activities of day/swing shift counterparts including generating applicable training documents, daily task lists, and pass downs
Modify backordered lines and full orders to ship from an alternate warehouse location as needed
Manually adjust inventory allocation when necessary to ensure FIFO (First In First Out) is followed and priority orders or shipped
Run, review, and sort accurate reports to for leadership to review
Research, gather, and analyze information related to unshipped orders within shipping systems for all of Scentsy’s Distribution Centers (DCs)
Monitor weather changes that would affect shipments or product, determine impacted regions and direct the utilization of ice packs
Manage shipping prioritization schedule to meet shipping deadlines, utilizing expedited shipping options if necessary, according to regularly scheduled transit times
Act as the key representative from the Shipping Department (e.g. answer any questions pertaining to shipping)
Process all employee orders and employee birthday orders systematically, process any necessary order payments, and coordinate with shipping to pick orders
Process and coordinate all interdepartmental orders, requests, and shipments systematically, pick product for orders, and accurately charge department as needed
Oversee expedited/escalated shipments
Perform all other assigned tasks and requirements as needed
3+ years of experience in a shipping environment
Adjust quickly to a changing work environment
Adhere to all established procedures, policies and safety rules as outlined by the Company
Expected 40 hours per week; some overtime may be required
Strong understanding of shipping processes
Familiarity with UPS (United Parcel Service) transit times
Problem solver with ability to work in real-time for corrective action
Excellent systems aptitude and shipping software background
Ability to professionally handle stressful and moderately complex problems
Ability to efficiently perform multiple tasks
Ability to quickly and accurately enter data into computer
Ability to run reports, read reports and sort reports in accurate and readable fashions
Must have working knowledge of computers and all applicable software including Microsoft Office Suite, specifically Excel, SAP knowledge a plus
Ability to stay awake, alert, and focused during late night hours (as applicable)
Work is generally sedentary in nature, but may require standing and walking up to 10% of the time
Ability to occasionally bend, squat, stand, walk, climb, kneel, push and pull, reach above shoulder level, have both arms and legs accessible, and perform repetitive manual dexterity
Ability to frequently sit, read and comprehend, write, perform basic and complex calculations, communicate orally and occasionally reason and analyze
Ability to lift a maximum of 50 lbs
Occasionally work around moving machinery

143

Order Management Specialist Resume Examples & Samples

Order Change – have a strong understanding of the order flow process to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to variations to those rules with appropriate authority
Order Inquiry – respond to inquiries regarding order status. Ability to understand order flow processes so that identification problem areas can be highlighted as well as assist in resolution
Problem Solve – be able to understand and assist with any issues regarding orders. Know who to contact for assistance or approval for variations to standards. Assist in timely, thorough follow up to ensure resolution
Partner Management – Manage weekly calls and identify top needs of partners to assist them in effective performance. Train on general program and system processes
Communication/Customer Service – Provide professional and accurate responses to all inquiries and request for help, whether in writing or over the phone, on the same day request is received

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