Order Management Resume Samples

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K Kulas

Keshawn

Kulas

183 Lawson Rapid

Philadelphia

+1 (555) 880 4756

183 Lawson Rapid

Philadelphia

Phone

p +1 (555) 880 4756

Experience Experience

New York, NY

Order Management

New York, NY

Marks LLC

New York, NY

Order Management

Monitor and resolve order and interface issues
Manage orders received through phone, email fax and prioritise same
Manage stock and replenishment activities
Enter orders in SAP
Execution of operational metrics and SLA reporting
Liaise with internal contacts including sales and marketing, logistics, distribution
Propose and implement standardisation for customer service processes

Houston, TX

Order Management Manager

Houston, TX

Ward and Sons

Houston, TX

Order Management Manager

Execute order management strategy to provide superior order fulfillment service to field operations globally
Create alignment between the Supply Chain and Field Operations teams for optimization and performance improvement of order execution
Monitoring individual workload and making adjustments to account coverage so that order volume is balanced across desks
Work actively with Inventory, Warehouse and Freight teams to ensure efficient flow of customer orders within the Core Network
Participate in new product launches through the Product Development Process. Develop strategic plans to support new products and programs
Provides analysis and reports to Senior Management and Order Operations on process and Customer issues
Effectively build, manage, support, and motivate direct-reports to build a world-class Order Management team in the branch

present

Houston, TX

Manager, Order Management

Houston, TX

Little Inc

present

Houston, TX

Manager, Order Management

present

Analyzes employee performance and works with supervisors to develop improvement plans
Makes process improvements to improve quality and drive efficiency
Evaluates performance data on key metrics and provides continuous performance feedback to team
Manage, train mentor and develop Area Sales Process Managers and District Sales Process Coordinators
Identify and drive process improvement initiatives working to improve accuracy, timeliness, and productivity within the team
Benchmark existing departmental service levels and developed/implement improvements
Recruit, interview and hire Area sales processing staff. Complete job performance reviews and development plans

Education Education

Bachelor’s Degree in Accuracy

Johnson & Wales University

Bachelor’s Degree in Accuracy

Skills Skills

Capable of working in a highly dynamic, professional environment
Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
Develop basic knowledge of AMAT products
Good time management skills and ability to prioritize workload
Independent worker, a self-starter, detail oriented, analytical and have ability to handle multiple projects simultaneously
Good familiarity with PCs, including MS Windows Operating System and the Internet
Demonstrates expanded conceptual knowledge in own discipline
Excellent organizational skills and follow through discipline
Excellent comprehension skills
Being able to take ownership for driving closure and resolving issues

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15 Order Management resume templates

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Client Order Management VP Resume Examples & Samples

Understand, operate within and adhere to internal team and overall Blackrock policies/ procedures reviewed at periodic intervals
Understand and articulate your business group’s strategic goals, any associated risks and/ or challenges to implementation
Act as a point of escalation when operating issues occur, taking responsibility for managing incidences and driving through to resolution
Identify and understand all facets of significant, complex business issues and the impact of possible solutions. Possess the ability to conduct independent analysis or research to determine best solution
Control and mitigate risk, take the lead to identify weaknesses/improvements in established/proposed models and processes, executing the necessary remediation and controls with external and internal team members
Demonstrate the ability to balance client needs with Blackrock’s policies and operational procedures
Manage direct reports’ performance and development and promote team talent, if applicable, to other areas of the organisation
Ensure a strong business continuity plan is maintained and enhanced where necessary
Demonstrated ability to work with internal and external people at all levels in an effective manner facilitating efficient meetings, whether by phone, in person or Video Conference
An investment professional with a thorough understanding of investment management operations and Blackrock's business and a demonstrated proactive approach to staying on top of the knowledge and expertise required to do the job
Able to provide and receive feedback constructively
Understand and are able to accommodate different personalities. Possess experienced conflict management and negotiation skills
Ability to implement innovative process solutions
Will ideally possess demonstrable experience in a financial institution

Cib-equities Technology Order Management Developer Resume Examples & Samples

Development of common cross-equities services to support the Equities Front Office business
Development and evolution onto a single core sales OMS
Responsible for the end to end life-cycle of delivery into production (but not front-line production support)
Dealing with 3rd line support queries and ability to communicate with FO users as well as gathering requirements where necessary
Equities Front Office server-side Application developer
Delivering Equities Front Office server-side applications to support high-touch flow
Effective communicator able to manage multiple deliveries to tight timelines
Java server-side, Spring, Multi-threading, Message Oriented Middleware, Design patterns,
Ability to grasp new technologies and flows rapidly
Ability to work independently as well as part of a global team
Equities product knowledge
OMS flows / lifecycles, FIX

Associate, Client Order Management Resume Examples & Samples

Manage all incoming client phone calls, emails and faxes and maintain quality controls around the receipt and processing of these
Participate and complete special projects as assigned, including automation efforts, system testing, client research, and representing COM in firm wide projects and client meetings
Exception monitoring of trade and fund dashboards
Work closely with internal and external groups; including, but not limited to, Portfolio Management, Transition Management, Global Client Group, Business Operations, Client Reporting, Transfer Agents and Custodians
5-7 years of investment industry experience and/or MBA or CFA is preferred
Ability to explain and train new staff on existing procedures and processes
Experience in Asset Management or Fund Administration/Shareholder Services,particularly in unit trust accounting, AML/KYC, commission, retrocessions/trailer, distribution and settlement highly valuable
Understanding of investment operation processes an asset
Understanding of fund valuation/administration a plus
Analytical ability to synthesize information and summarize issues
Capacity for working effectively and efficiently on multiple projects simultaneously in a fast-paced and ever-changing environment
Some working background in VBA Macro writing is a plus

Coordinator, Order Management Resume Examples & Samples

Process daily payment and order exceptions
Analyze authorization process
Investigate payment/checkout customer contacts in Customer Contact Application
Assist in manual settlement and refunding orders
Support the Contact Center and Fraud Prevention teams with OMS system needs/issues
Develop reporting to improve operational efficiency
Interact with Business and IT teams, to support requirements sessions
Learn OMS application, reporting and other business tools
1-2 years of eCommerce systems experience preferred
Analytically driven mindset, with ability to turn data into actionable information
Strong attention to detail and high degree of accuracy
Ability to learn quickly and adapt to change

Manager Business Solutions Order Management Resume Examples & Samples

Assessment of business requirements of global and market eCommerce and sales organizations together with business champs, following a holistic approach and considering the existing process and system landscape of eCommerce and sales functions
Assess existing backend system and process landscape of global and market eCommerce organizations from an End to End perspective to identify and recommend improvements along the process chain in close alignment with business and IT counterparts
Drive the roll-out of backend processes and systems for eCommerce and sales functions in cross-functional teams, considering local systems and processes, as well as any kind of legal and fiscal requirements
Act as work stream lead and support projects according to business needs, closely working together with other functions, e. g. IT, GOPS, Finance, etc
Creation and update of system and processes documentation related to backend processes
Coordination and execution of release testing with focus on order management and master data processes
Prepare and execute training sessions for users of the eCommerce master data and OMS processes, incl. preparation of training materials
Project work as required
Strong understanding of ecommerce processes, esp. regarding order processing
Strong MS office skills, with an emphasis on Excel
Excellent problem solving skills – able to identify, analyse and propose solutions to various technical and business issues
Strong interpersonal and communication skills, both oral and in writing, to interact effectively and efficiently across departments with various levels of management
Aptitude for learning new software applications
University degree in business administration or related area
5-8 years of experience in eCommerce business, data management, reporting, financial planning or analysis
Industry specific experience

Client Order Management Resume Examples & Samples

Leadership of the Wilmington COM team
Team management, development and strategy
Partner with other regional managers to provide link in global team
Ensure consistency of service and delivery of core team responsibilities
Monitoring of work allocation and delivery through Aladdin tools
Production of management information on team activity
Development of robust processes and procedures
Process /system enhancements
Projects as required
Acts as a point of escalation and resolution for BAU activities, also when operating issues occur
Excellent knowledge and understanding of investment management
Management of teams with proven experience of delivering against targets
Regional leadership and functional oversight
Advanced level of operational processes, with specific understanding of risk and operating controls
Ability to work effectively and efficiently on multiple projects simultaneously in a fast-paced, demanding and ever-changing environment
Possess excellent regulatory and technical awareness in order to understand associated risks and provide innovative, risk-free and compliance-friendly solutions
Will ideally possess a minimum of 10 years+ in financial institution

Director, Omni-channel Order Management Resume Examples & Samples

Define the scope and portfolio of different omni-channel, order management, and fulfillment projects within portfolio
Lead a team of 8-12 responsible for delivering Order Management projects, ongoing business enhancements, and order flow to customers
Manage current SLAs related to 3rdparty processing of DTC orders, returns, and payment processing
Lead optimization efforts related to order processing (speed, inventory, shipping expense, customer choice) with respect to distributed order management and DTC offerings
Partner with Contact Center in delivering and supporting new functionality with call center agents
Partner with Store Operations for delivery of omni-orders (inbound/outbound)
Partner with Transportation team and Supply Chain to ensure holistic approach for order fulfillment
Oversee Reporting SLAs with stores/distribution/order management and holds processing to consolidated dashboards
Define and recommend the digital product development roadmap for Direct to Consumer, with a strong product portfolio management analytical approach
Utilize strong financial and business discipline to roadmap prioritization and perform pre-/post-launch analysis of each product and drive team financial accountability for results
Develop budget for specified area and be accountable for delivering against business goals/objectives. Set financial, operational and quality objectives for the unit or product line and develop master operational plans
Review the competitive marketplace and makes adjustments to operational activities based upon identified information
Develop and mentor staff through on-boarding, training and development opportunities and performance management processes
6-8+ years of eCommerce / Order Management system experience
Omni-channel delivery experience
Ability to communicate effectively across business and IT teams,lead conversations and influence others
Experience interacting at the executive level
Highly motivated/self-starter with a sense of ownership, a willingness to learn, and a strong desire to succeed
Willing to travel up to 10% of the time for business purposes (domestic / international)

Senior Software Developer Trade Order Management Systems Resume Examples & Samples

2 years+ Solid C/C++ coding skills
Experience with low latency/high performance software design
Strong knowledge of object-oriented design, data structures, systems and applications programming
Knowledge of programming on UNIX

Central Order Management Platform Resume Examples & Samples

Supporting the creation of the grammar to be used to define the Business model; this will also require the creation of SDK support for the grammar such as eclipse plugins and other documentation
Implementation of the container which support that model
Implementation of the API’s required to allow systems to interact with the platform
Self-starter with the ability to drive complex projects independently
Be a good communicator who can liaise with technology and business partners in other regions
Be able to actively participate in the leadership and growth of the Equities technology group in Pune
Be a strategic thinker who can participate in and drive the direction of the technology platform for all of Equities
Have a good track record of driving the use of a strong SDLC with a focus on testing
Partner coherently with other leads and prod-devs located in other regions
Strong on people management and talent development

BB Order Management With French & German Resume Examples & Samples

French account management or order management
Act as direct point of contact for national and international clients
Responsible for dealing with clients' needs through entire order management process
Candidate must be either fluent or native French and English speaker
Candidates MUST have at least 3-5 years' experience in a similar role as Order Management Re3presentative or Account Management
Must be entirely customer focused
B2B experience is a MUST
Export and logistic experience is essential
Experience of SAP or Oracle an advantage

Order Management Resume Examples & Samples

Propose and implement standardisation for customer service processes
Graduate or 2 years relevant experience
Accuracy and Attention to Detail
Fluency in Dutch & English essential

Senior French Order Management Resume Examples & Samples

Responsible for all aspects of account management, order management, administration, account queries and sales support / business development
Manage the order process in line with SOPs and proposing improvements where necessary
Ensure clarification of customer requests to avoid any service issues
Managing expectations of customer orders, by determining the cause, seeking solutions and escalating appropriately the issue
Maintain professional, timely and effective communication with all parties
Develop and maintain excellent relationships with global customers
Maintain up-to-date knowledge of client's business, relevant products, the market, processes and suppliers
Develop strong relationships with supply chain and order management team
Gather information and drive process improvements
Undertake regular customer visits, presentations and face to face meetings
Support sales by reporting on account activity and forecasting
Remain fully flexible to meet business requirements and demands

Order Management Systems Manager Resume Examples & Samples

4-9 Years of E-Commerce / Order Management system experience
At least 3 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
Ability to communicate effectively across business and IT teams, lead conversations and influence others
Experience managing and leading cross-functional teams
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Ability to multi-task in a dynamic work environment and manage competing priorities
Highly motivated self-starter with a sense of ownership, a willingness to learn, and a strong desire to succeed
Positive attitude and the ability to change direction with little notice
Willingness to travel up to 10% of the time for business purposes (domestic / International)

Gwim Associate Team Ops Mgr-order Management Resume Examples & Samples

Responsible for research and resolving time sensitive branch office requests
Responsible for assisting with trade reconciliation to minimize and control market risk
The position requires root cause analysis that leads to technology solutions and/or procedural changes
The position requires working with the Merrill Lynch Retail Block Trading Desks, Global Banking and Markets and Order Routing support personnel
A minimum of 5 years related experience in financial services with 2-3 years of trading experience
Knowledge of the equity and option trading markets
Series 7, license required
Advanced PC skills, including familiarity with Bloomberg
An aptitude for problem solving and an ability to make decisions under pressure
College Degree Required
Supervising experience
Complete3-5 hrs of Investing in You training

Supervisor, Order Management Resume Examples & Samples

Leadership for US Order Management team. Specific responsibilities include the management of daily activities and providing guidance to a team of Order Analysts
Drive operational initiatives around processes, system tooling and scalability
Provide training, mentoring and coaching for Order Management team members
Build and manage relationships with distributors, partners and other external organizations focused on day to day order handling and improvement of overall order operations processes
Oversee newly developed Subscription and Billing operations support functions
Responsible for staff development and performance management
Participate in projects which include quality, data migration/remediation and organizational initiatives
Build relationships and work closely with the cross functional teams and other business partners such as Sales Operations, Partner Operations, IT, Finance, and Business Transformation Support
SLA management and coordination with global supervisors and functional managers to deliver on business commitments
Create and maintain metrics that will assist the business with managing overall order execution
Involvement in developing, editing and approval of process documentation and specific training materials for relevant process areas
Support changes and enhancements to the system or new products/programs which impact order management through testing and release cycles
Collaborate with the Senior Manager, Global Order Operations communicating and escalating issues as required

Customer Order Management Resume Examples & Samples

You can ensure the value of the work the Supply Chain & Fulfillment COM (Customer Order Management) team performs by providing clear priority of work items to best achieve goals and missions
You can ensure that the backlog is visible, transparent, and clear to all
You can clearly express business needs (“what” not “how”) in terms of user stories and acceptance criteria
You can take full ownership of the product your team delivers; partnering with architects and lead developers to obtain recommendations on infrastructure, error reporting, performance and relevant tech debt and ensure these are understood and prioritized with stakeholders
You can work with stakeholders to protect the development team, appropriately size work items, and to negotiate priority across competing interests
You can empower the development team instead of managing it; be a peer to the team members, and foster collaboration and communication
You can facilitate team release planning, and backlog grooming sessions
You can help with business readiness for up-coming changes
You have strong inter-personal, communication, and negotiation skills for both non-technical & technical audiences
You have an understanding of Agile principals & Scrum practices
You understand and practice a Servant Leadership mindset, which includes
Listening, coaching and supporting problem identification and decision making
Creating an environment of mutual influence
Understanding and empathizing with others
Encouraging and supporting the personal development of each individual and scrum teams
Persuading rather than using his/her authority
Thinking beyond day-to-day activity

Manager, Client Solutions Order Management Resume Examples & Samples

Partners with WBHE to ensure appropriate usage of technology solutions
Partners with Solution Assurance & Foundational Services and the Supply Chain Competency Center to operate high quality and low cost solutions
Advances the health of the Order Management component of the Supply Chain portfolio, including exploiting new capabilities available in the market, rationalizing the portfolio, and ensuring alignment to WB’s strategic goals and initiatives
Delivers support, enhancements and projects within the Order Management component of the Supply Chain portfolio
Fulfills compliance activities such as budgeting, forecasting and reporting

Master Data Coordinator Order Management Resume Examples & Samples

Maintain article master and condition data flow within SAP AFS
Maintain article attributes per country
Exception and error handling with article data
Create reports and analyses within different systems
Support and solve issues surrounding order flow
Assist with the creation and maintenance of system and processes documentation as well as with the training of support staff
Maintain different pricing and tax changes
University degree preferred
2-4 years of experience in data management, reporting or analysis

Lead Functional Process Owner Global Order Management Resume Examples & Samples

Owner of Global Business process management for one or more functional lines of business
Manage global functions of order operations and ensure processes and systems can scale to future business demands
Responsible for Global Order Management departmental readiness for large corporate projects and initiatives focusing on process efficiency, revenue integrity and customer experience
Responsible for all global policy and process document changes driving reduction of global exceptions
Responsible for training material and process accuracy following established Globalization methodology
Define and communicate global process standards for Global Order Management driving industry best practices, VMW’s policy and procedures, current and future M&A activity
Further develop processes and ensure Global standardization is adhered to
Identify Global inconsistencies and drive Global standardization for functional processes
Manage global communication including website content to drive proactive customer (internal and external) communication
Manage Key Performance Indicators reporting to support global operational management
Execution of system enhancements and technology implementations driving efficiency
Measure adherence to global standards and drive quality
Drive regular audits to measure process and policy adherence and drive additional training requirements if necessary
Enforce SOX Global narratives reducing exceptions to local audits
Support localized quarter end activities as needed
BS/BA degree required
8+ years Order to Cash Process Operations business related experience
Knowledge of working on SAP
Knowledge of and experience with enterprise systems and a strong understanding of enterprise integration
Solid understanding of License, Renewal and Service sales business in both direct and channel environments
Possess excellent collaboration and leadership skills and the ability to drive collaboration and effectively communicate with all levels of management
Manage multiple global projects concurrently meeting all critical deliverable dates
Expert in the execution of global change management
Possess strong communication skills, both written and verbal. Must have the ability to access the need for exception based localized requirements according to Global methodology
Must be able to lead, represent and drive standardized, repeatable global transaction sets
Have extensive collaboration experience with the ability to influence others and drive best practice global processes
Business system analytical and project management experience within a highly dynamic corporate environment with strong IT, Sales & Operations organizations
Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a solution oriented attitude to conflicting approaches involving others, keeping what is best for the business top of mind
End to end process knowledge understanding impact to other teams and dependencies on other cross functional teams
Extensive Visio experience
Oracle 11i Business system analytical experience a plus
Share Point experience a plus

Order Management Lead Resume Examples & Samples

Lead must be proficient in all Commercial processes and business rules
Lead will monitor and manage daily dashboard and daily goals including posting results from daily report
Lead will communicate Order issues with Field Support Specialists and Sales Managers as needed
Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience

Manager, National Order Management Resume Examples & Samples

Work with the boundary partners for new product offerings process, new initiatives, system upgrades, and coordinate communication and training
Develop with the boundary partners processes and procedures to ensure the efficient execution of service implementation within expected time frames
Prepare performance metrics (weekly, monthly, quarterly, yearly) to allow for comparison to predetermined goals and objectives
Investigate and resolve the most complex issues or problems related to services, other assigned initiatives or projects
Bachelor's degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience
Travel Requirements

Manager, Order Management Systems Resume Examples & Samples

Continuously improve system availability, response times, stability, error rate
Manage incident responses to restore services
Perform root cause analysis and remediation
Manage an eCommerce delivery team in a fast-paced environment
Responsible for related application, technology and data scalability and security
Direct oversight of internal staff, external consulting resources as well as indirect coordination of managed services teams
Escalate and resolve risks/issues to senior management
Responsible for new software development, enhancements/modifications, system configuration, migrations/upgrades, and production support
Align with business partners and cross functional teams on release schedules and maintenance schedules for eCommerce systems
Report status to Management
Align technologies with business eCommerce strategy; including scope definition, cost estimations, resource allocation, business requirements, process design, technical specifications, data management, compliance and testing
Partner closely with all levels of the organization in eCommerce, I.T. operations staff and 3rd party vendors
24 x 7 x 365 Production Operations and support through internal and external support teams
Experience working with complicated Order Management Systems and partners
Experience developing and managing the operation and continued technology growth of an eCommerce retailer
Experience working in an fast-paced and high transactional volume eCommerce environment is a must
Bachelor's Degree Computer Science or related IT experience required
Must have 5 years of experience developing and delivering solutions through the full software development lifecycle
Minimum 3 years of experience as a technical delivery Manager including experience in project management, production operations management, data stewardship, business and functional analysis, testing and innovative problem solving
5 years of Yantra Order Management development experience
Experience managing matrixes; internal and contractor teams responsible for new development, enhancements, and production support in a retail environment. Experience in supporting vendor contracting, including creating statements of work, purchase orders and invoice receipts
Must possess a strong software development skill set, agile project management skills and have proven success in continuous improvement of processes and application availability
Experience working in a fast-paced and high transactional volume eCommerce environment is a must
Ability to lead cross-functional teams to align strategies, prioritize initiatives, define scope and deliverables, deliver projects and manage production support issues

Analyst, Order Management Resume Examples & Samples

Familiarity with both Oracle Order application as well as internally developed Order application
Responsible for purchase order reconciliation to customer quote/order, contract terms, and non-standard approvals
Ability to adapt to applications being added to Order Management system (i.e., EDI and/or PRM databases
Adheres to all compliance guidelines including SOX

Senior Order Management Architect Resume Examples & Samples

Provide technical knowledge of enterprise OMS technologies including Order orchestration, DC Fulfillment, Store Selling and Fulfillment that deliver Multi/Omni channel functionality in a Direct to Consumer retail organization
Translate business functional requirements into sound technical architectures / designs
Conduct design sessions and code reviews for extensions and customizations of the OMS framework to ensure consistency in designs across the platform
Partner with other technical teams (middleware, database, infrastructure, etc.), to create integration documents and mappings to ensure that OMS is built in a scalable and supportable Service Oriented Architectural approach
Participate and support the solution testing and deployment processes
Perform application design, analysis and planning to implement a solution that will meet business needs within financial budgets
Create accurate detailed diagrams of intended solution including all interfaces, software component, logical flows, infrastructure and development and production environment requirements
Analyze, troubleshoot, and/or tune Manhattan OMS product performance or deployment issues when required
Guide development team in customizing the Manhattan configurations and services to meet the business requirements
Provide technical leadership to all aspects of integration architecture to varied internal supply chain, corporate and 3rd party systems such as Payment, Tax, AVS
Propose a comprehensive plan to handle development, system and integration test and performance tuning and go-live phases for the new system
Resolve integration challenges between Manhattan and other applications adhering to design principles and best practices
Order Management Architecture experience for a large scale, omni-channel B2C retailer
Minimum 4 years application development experience and 3 years of experience as Technical Architect
5+ years of directly-related experience in OMS and Distribution/Fulfillment applications in an omni-channel environment
5+ years of experience with OMS integrations to supply chain, 3rd party, commerce and ERP systems
Experience developing applications using agile methodology such as Scrum, XP as well as iterative/waterfall methodologies
Must possess a working knowledge of Unix/Linux, Java, XML, Enterprise Message Busses (i.e., WebSphere, TIBCO, MQ Series, JMS compliant queues etc.) and SQL
Deep knowledge of object oriented Java programming (Servlets, JSP, EJB, JDBC); XML, XML parsers, and XSL Oracle and SQL Server databases: database sizing, troubleshooting, and performance tuning
Experience designing and applying both best-of-breed and “home grown” solutions to meet business objectives on large scale technology projects, evaluating impacts on integration, inter-operability, reliability, performance, scalability, flexibility and maintainability
Experience in handling multiple concurrent projects developing total solutions and interacting with other key business functions within the organization, including the ability to present and negotiate with stakeholders on designs produced
Outstanding interpersonal skills. Ability to work effectively and collaboratively with marketing and advertising strategists, e-Commerce technology counterparts, project managers, fulfillment and supply chain leaders and store operators
Technical Bachelor or Masters degree (Computer Science, Electrical Engineering, etc...)
Manhattan DOM, SI&F, MIF, WMOS and RLM experience is plus
Experience working within a traditional, luxury retailer with physical distribution and a large retail footprint
Experience architecting scalable, robust, highly-available commerce applications and in-depth knowledge of enterprise development methodologies, tools and techniques
Experience creating benchmark tests, designing for scalability and performance, and designing/integrating large-scale systems

M Functional, Customer Order Management Resume Examples & Samples

Maintaining daily operations to design and engineering of new systems
Implementation and integration of on premise M3 ERP systems to support wholesale businesses
Identify new and emerging technologies and enhance existing processes in supporting new and existing business functions
Coordinate application development and system integration due to corporate growth and acquisitions
Customer Order Management. Skills and knowledge in Purchase order management and inventory is important
Coordinate M3 COM with integration with Manhattan Associates’ warehouse management system (WMi)
M3 ERP coordination with EDI team

Order Management Senior Resume Examples & Samples

Build strong relationships with internal & external stakeholder's
Forecast demand
Manage stocking levels
Accounting for product shortages
Run inventory reports on Service Level Agreements and propose actions for process improvement
Liaise with internal departments including Finance, Sales and Marketing, Manufacturing and Distribution
Managing tracking and resolving Tier 2 disputes and route to local affiliates when required
Propose and implement standardization for SCM and order management processes
Ensure compliance of company standards and procedures
Build and maintain a strong knowledge of the organisations product lines within the market
Resolve and or escalate issues raised including those raised by project team members

Analyst, Order Management Systems Resume Examples & Samples

Serve as the point person for all OMS projects which impact payment systems and support other projects as needed
Support project testing by developing and executing OMS test cases
Serve as SME for operational emails
Work closely with the project management team concerning checkout, emails and reporting
Oversee order exception process and develop consistent workflow for issue resolution
Develop reporting to measure order flow efficiency and exception management
Lead meetings with internal partners and/or external vendors to drive results
Take a lead role in management of operations related issues with payment vendors
Own the relationship with the payment vendor
Provide leadership and direction to other DTC associates regarding payment operations as needed
Analyze payment system exceptions and work with other teams to drive resolution
Support the Cognos report development by users
Serve as SME for Cognos and become the approver for all associate created reports
2-4 years of E-Commerce or order management experience
Ability to accomplish specific tasks within a reasonable time frame
Strong attention to detail and a high degree of accuracy
Ability to communicate clearly across teams, lead conversations and influence others

Senior Order Management Technical Manager Resume Examples & Samples

Uses programming and technical knowledge to design and develop customizations, technical product configuration, and troubleshooting of Order Management System components, API’s, and related interfaces
Understand both product technology and functionality in order to develop sound technical customization and configuration changes
Understand business requirements, matching them to Manhattan Order Management software’s functionality
Work with business partners to understand requirements and uses technical product knowledge to suggest solutions by configuration changes and customizations to the OMS product
Understands the database structures and writes simple to medium QSL queries to review data and troubleshoot issues
Remains on top of technology changes in the operating system, programming languages, databases, etc
Leads OMS base configuration and workflow creation
Analyze, troubleshoot, and/or tune OMS product performance or deployment issues when required
Handle integration challenges between OMS and Supply chain, Store, Host and Ecom applications
Develop and execute test cases for software modifications
Ensure successful implementation resulting in a reference-able client
Works well with product and services vendor by providing systems expertise and follow up with internal Ralph Lauren resources
Bachelor’s Degree in Computer Science, MIS or related field, or equivalent experience in a technology-related field
3+ years of hands-on experience with one or more of Manhattan DOM, Contact Center, Store Selling and Fulfillment, Global inventory visibility, Reverse Logistics, Sterling Distributed Order Management, and Supply Chain applications
4+ years of software development experience as a Software Developer, with JAVA, J2EE framework, Oracle or relational databases, web tools, PL/SQL, Windows and UNIX/Linux Experience
Excelling knowledge of reading, building and processing XML using java
Excellent problem solving skills, particularly with regard to anticipating and solving problems, issues, or concerns before they occur or become critical
Knowledge of various software development and deployment packages
High level knowledge of networking and remote desktop and FTP Familiarity with Agile development preferred. Experience with Scope Studio would be a big plus
Has excellent communication and interpersonal skills to work with business partners
Has willingness to work in a collaborative workflow process where multiple people participate in varying roles on one task (e.g. designer, configurator, and tester)
Experience in ecommerce and retail environment
Good at prioritization and follow up, maintaining issues list, time tracking and communication

Equity Order Management Data Administrator Resume Examples & Samples

Ensure integrity of system data
Daily input and update of securities and account related data within applications
Investigation of systems issues as they arise
Establish requirements for testing and identify solutions
Act on requests from Clients and Traders, facilitating the direct flow of orders and executions
Liaise with internal clients (traders, mid-office support staff and application support)
Experience in application support and testing, analysis and troubleshooting
Experience working with business users/clients/developers to perform analysis and recommend solutions
1-2 years experience in similar hybrid technical/business administration role, within a middle office environment
Post secondary education ideally in Business or Computer Sciences
CSC an asset
Solid understanding of equity order flow
Basic market knowledge and a demonstrated keen interest in capital markets
Ability to work efficiently as part of a dynamic group, as well as independently
Excellent communication skills, demonstrated organization skills, problem-solving skills, business sense and the ability to multi-task and prioritize in high pressure environments
Ability to work over and above regular business hours, including occasional weekends and holidays, to meet business requirements

Order Management Manager Resume Examples & Samples

Coach and develop a team of 10-15 Order to Cash representatives to ensure that all duties are carried out within agreed SLA's
Demonstrate and drive a customer focused approach in all communications
Actively manage customer relationships and use outputs of customer survey to drive actions and performance
Conduct regular communication opportunities with affiliates to fully understand and meet their requirements
Demonstrate and lead a culture of operational excellence where customer focus, compliance and communication is priority
Lead and coach a culture of compliance within the team to ensure delivery of on time and in full SOX & business controls
Handling multiple projects and deadlines simultaneously
Reporting on metrics and performance for team and management meetings
Hold regular 1-1 with your team members to develop engagement and commitment
Recognise and reward excellent performance within the team
Carry out any disciplinary meetings and performance reviews
Actively develop top talent and participate in succession planning

Order Management Dutch / French Resume Examples & Samples

Monitor and resolve process orders and interface issues
Manage open orders & prioritisations
Track and resolve issues as they arise
Liaise with internal departments including sales and marketing and distribution
SLA reports
Deal with customer complaints
Cash Collection
Control inventory movements done by Local Service Provider and reconcile SAP with LSPs inventory levels
Propose and implement process improvements
Monitor stock and report on replenishment activities
Provide mentoring and support to other team members

German Order Management Resume Examples & Samples

Forecast demand and stocking levels
Account for product shortages
Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels
Interact with local quality department
Liaise with internal departments including Finance, Sales and Marketing, Manufacturing and distribution
Ensure SOX compliance to processes
Liaise with external partners including logistic service providers
Manage, track and resolve Tier 1 disputes and route to local affiliates when required
Lead & assist SCM to ensure all deliverables are met
Build and maintain a strong knowledge of the organisations product lines within market

Client Order Management Associate Resume Examples & Samples

Provide high quality client service externally and internally, answering inquiries and resolving problems from clients as well as internal BlackRock groups
Ensure appropriate documentation of process changes and improvements, as well as helping to build and document procedures for new processes
3-5 years of investment industry experience
Strong management and leadership skills - minimum of 2 years of supervisory experience; demonstrated experience in leading teams of professionals, staff development, coaching and performance assessments
The candidate will enjoy working in a highly collaborative environment; however will need ability to handle rapid and continual change
Strong organizational and time management skills; ability to manage several ongoing and ad hoc projects simultaneously, in a fast paced environment and without losing sight of overall objectives and deadlines

Supervisor, National Order Management Resume Examples & Samples

Ensure the customer experience is the priority throughout the organization
Operate a Regional Order Support Center responsible for supporting all sales channels across NC/SC
Provide support to the sales teams and customer to accurately report on order progression and other account related task
Coach and develop staff to meet and exceed quality/accuracy goals
Implement and enforce metrics related to the scheduling, installation, change, and maintenance of multiple services
Maintain, and continually improve order processing M&P’s
Perform random evaluations and audits of completed field work
Assist with the monthly/quarterly commission report/audits
Maintain order forms for all approved products
Requires minimum of 2 - 5 years Supervisory experience
Requires minimum of 4+ years of experience in a Cable, telecommunications, or infrastructure provider order processing environment
Extensive ‘hands-on’ experience working with telecommunications order entry and provisioning software: i.e. Metasolv, Granite, or similar systems required
Experience working with IXC carriers, LEC’s, CLEC’s and other infrastructure providers submitting orders via ASR or other electronic delivery methods preferred
Knowledge of broadband data/video/voice, SONET/TDM services (DSx, EoS), Layer 2/3 Ethernet, CPE based Mgd Security services, DNS, and other IP related ancillary services preferred
Adept at performing work flow gap analysis, and action plans for continual improvement preferred
Demonstrated ability to measure individual performance on order entry, task management, and billing accuracy required and develop corrective action plans including coaching the desired behavior
Ability to travel as required
Will be required to submit a presentation as part of the application process

SAP Order Management Process Specialist Resume Examples & Samples

3+ years of experience with SAP APO; 3+ years in process improvement experience, including use of process; 3+ mapping of current and future process
Knowledge of process flow tools and process mapping methodology
Knowledge and experience leveraging both IT solutions and business process improvements
7+ years of SAP functional and technical experience in order management

Order Management With German Resume Examples & Samples

Process customer orders for various Channel Programs
Assist Distributors, Resellers & The Software Company local offices with enquiries related to order status, product availability, pricing and programs, operating within policies and procedures, train partners on new procedures/systems
Data Management and Administration
Work closely with manufacturing department to resolve problems with customer orders
Excellent interpersonal skills & customer service attitude
Ability to work efficiently on own initiative as well as part of a dynamic team
Excellent organisational skills in order to manage time and resources efficiently to meet demanding deadlines with heavy workload
Knowledge of order-processing, word-processing, spreadsheet, data and e-mail software
Ability to operate within an environment of high variability, complexity, and pressure, and flexibility to support the changing business requirements of the team lead or manager

Order Management Systems Analyst Resume Examples & Samples

Provide support to the Customer Service and Business Teams
Monitor the flow of Retail, Wholesale and E-Commerce orders within DOM
Understand business flows so that they would be in position to offer work-around options, procedural modifications as well as system modifications in order to address business needs
Develop functional business specifications that support a business/systems modification. The specification developed would be at a level where it would document the business need and is not a technical document. It is geared toward the business community, and is readable by the business community as well as the technical community to help define the business requirements
Work closely with IT and business partners to assure the timeliness for the completion of projects
Develop and/or oversee the development of user documentation and training material needed by the business community
Develop and execute integrated testing scripts. Coordinate with and incorporate business community into the testing process
Working closely with IT resources (internal and external) to assist with issue resolution when appropriate
Candidate must have past experience in working with either Retail, Wholesale, or E-Commerce business processes
Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
Should have good interpersonal skills to deal with user community and vendors
Must be willing to occasionally travel

Order Management Consultant Resume Examples & Samples

At least 1 year experience in J2EE including Java/JSP/servlets
At least 1 year experience in JMS messaging
At least 1 year experience in XML, XLST, XPath
At least 1 year experience in system integration of SOA based COTS products

Supervisor, Complex Order Management OM Resume Examples & Samples

Demonstrate ability to perform all the essential duties and responsibilities of a COM OM Agents
Responsible for facilitating training and internal coverage of the COM OM Agents and acts as a mentor; motivating and assisting in their development
Attend conference calls and be prepared to discuss order provisioning failures with trend analysis with TWC Order Management Vendors
Act as a liaison between Complex Order Management Team and Sales/Technical Operations
Must be able to successfully manage remote OM Agents

VP, Worldwide Order Management & Logistics Resume Examples & Samples

15 years of experience in Order Management and Logistics in a comparable industry
Must have developed network of relevant contacts in 3PL’s and freight management
Successful record as a Business Leader in an organization with $1.3B in revenue with a supply chain that is global
Extensive experience in managing a global Sales Order Management organization
Strong leadership skills developed through successive management growth
Demonstrated experience in significant growth environments
A strong communicator who can translate vision into required actions for the employee base
Superior management skills; ability to influence and engage direct and indirect reports and peers
Excellent written, oral, interpersonal, and presentation skills
BA/BS degree or equivalent required; MBA or related Master's degree is a plus
Competent in all MS Office operations (MS Word, Excel, Power Point)

German Order Management Resume Examples & Samples

Monitor and resolve order and interface issues
Min 2 years of order management / customer service / call centre experience
Must demonstrate strong telephone communication skills with ability to influence and negotiate
Fluency in German & English essential

Order Management System Manager Resume Examples & Samples

Go-to expert regarding the Call Center, Order Management system and related functions / systems
Understands full order lifecycle and business processes in a Direct-to-Consumer retail environment
Able to utilize expertise to streamline the collection of business requirements
Manage a team of 3 to 5 Business Analysts
Mentoring the existing staff which provides technical and business support for Sterling OMS implementations
Develop and /or Manage the execution of Test plans for enhancements and in some cases large projects
Provide the first level of triage of complex issues; explain the impact and partner with other in IT regards the best solution to the problem
Provide change control for new OMS functionality deployments
Partner with business and operational peers on new development delivery or issue resolution

Order Management Application Developer Resume Examples & Samples

Salesforce.com or other Customer Relationship Management (CRM) system experience
Fluency in Microsoft productivity software including MS Word, Outlook, Excel and PowerPoint; advanced skills in Excel a plus
Must have experience using SAP R/3, particularly in the SD or MM modules
Understanding of how Order Management within the Fulfillment area impacts the other eTOM functional areas of ILM, OSR, Assurance and Billing as well as interactions with the BSS in CRM and its fit to the overall Business Model
Knowledge of the TMF concepts including NGOSS, SID, TAM, eTOM and OSS/J
Knowledge of server-side JavaScript, WSDL, XSD and XML
Working knowledge of workflow concepts such as BPM, BPMN, BPML and BPEL
Ericsson Portfolio and business process knowledge
Product Configuration
Knowledge of UML, Object Orientation, Service Orientation, programming languages (Java/J2E, C/C++, C#), Relational Databases (mainly Oracle),
Client-Server/Web systems, Unix/Linux systems
Good to have knowledge of BSS product portfolio (BSCS, iX Collections, Charging, SAP Care, WSIL, EMA, EMM)
Knowledge of Java plugins and formatting of the APIs
Strong knowledge of SQL, PL/SQL, SQL Server
Concept Wave Order management is a plus
Perform Analysis and Requirement Handling
Design, implement, document, and maintain various modules within Cocept Wave Order Management/EPC module with SAP CRM, WSIL & BSCS modules
Identify areas of improvements to current design and advocates alternative method to enhance current working set
Design, Debug, analyze and resolve complex database engine problems of customers
Work with engineering team in different geographic locations to diagnose and resolve design issues and customer reported problems
Articulate technical information clearly. Provide training and assist on knowledge transfer
Prioritize tasks, develops detailed design, and estimate effort required to completion of projects
Follow the software development cycle from inception and requirement to successful release of product
Develops and continually updates knowledge about the technical infrastructure and applications in use

Trade Order Management & Settlements Senior Administrator Resume Examples & Samples

Monitor the core trade order management system to ensure all transactions are processed through to the accounting platform and settlement instruction module
Match client instructions with broker confirmations, liaising with client support teams and brokers where applicable to ensure all transactions are instructed to the market within published deadlines
Assist in creating and maintaining a control orientated environment to minimize exception items and cost through errors
Continually review workflows to maximize processing efficiency
Monitor reconciliation reports to ensure timely investigation and clearance of outstanding items
Assist in the execution of business projects and testing impacting the TOMS team
Accurate input of trade/cash instructions manually to the accounting platform
Investigation and resolution of pre and post settlement issues, liaising with brokers and prime brokers /custodians where applicable
Maintain strong working knowledge of market practices for trade matching and settlement routines
Ensure all inbound queries and investigated and resolved in a timely manner
Daily review, monitoring and resolution of cash and asset exceptions on reconciliation reports , ensuring any outstanding items are fully investigated and cleared where possible

Specialist Sales Order Management Resume Examples & Samples

Enable customer deliveries against commercial requirements according to business principles
Generate and keep transparency of regional order book and establish link to financial targets
Maintain allocation settings, execute the allocation run against pre-defined framework and monitor the results
Create delivery notes in a cost- & time efficient way against defined timelines and forecast
Allocation Run preview execution
Highlighting of uncovered orders
Identification of critical late orders
Determine actions to overcome critical supply problems (e.g. for products with a confirmed delivery date in the past, marketing campaigns, launches etc.)
Forecasting of monthly outbound quantities for regional/local distribution centers
Providing input for distribution center staff planning
Planning of order pull-forwards towards month end & pre-pack activities at year end
Work with markets to achieve forecasted outbound volumes through constant releases
Focus on vital contract vs. sales order split within the regional inventory model
Manage special business processes (e.g. Never Out Of Stock, Launch Management etc.) with the order fulfillment view
Execute subcontracting process to allow external printing and control dedicated order process
Develop and provide KPI reports (incl. OTIF analysis) on a regular basis to management
Act as key tester for all system release changes, keep test-scripts updated and document all new processes & procedures in the Order Fulfillment Manual
Work with and support the other Order Fulfillment functions of Inbound Planning and Stock Control
Full understanding of customer prioritization and customer requirements
Excellent knowledge of Customer Service processes
Ability to accept and meet critical deadlines with good planning and organization skills
Ability to work within different cultures and levels

Order Management Resume Examples & Samples

Requires to effectively communicate and work with professionals in other departments and customers, which may lead to independent decision making
Independent worker, a self-starter, detail oriented, analytical and have ability to handle multiple projects simultaneously
Excellent organizational skills and follow through discipline
Excellent written and oral communication skills in English and preferably a second language
Excellent comprehension skills
Familiarity with ERP systems such as SAP preferred
Good familiarity with PCs, including MS Windows Operating System and the Internet
Working knowledge of Microsoft Word, Access, Excel, e-mail
Requires the use of office equipment such as multi-line telephone systems, fax machine, copy machine
Requires the ability to distinguish letters, numbers and symbols. Requires hand/eye coordination
Requires the ability to work long hours and endure stressful conditions
Affinity with the games industry is a plus
Affinity with eCommerce and the internet is a plus

Order Management / Provisioning Expert Resume Examples & Samples

Must have 5-6 years experience in Telecom Provisioning systems, EMA (Ericsson Multi Activation) and Catalogue Driven Order Management
Knowledge to analyze production fallout orders. Provide critical and speedy resolution of fallout orders ranging from data manipulation, SQL scripting and DB updating, reformulating XML to help orders move along in provisioning system
3-4 years of Java experience
SQL, Oracle and DB experience mandatory. Identify and provide bulk fixes / resolutions for large quantity of orders failing. Communicate and assist development teams in critical production fixes
Automate routine jobs and train the team
Analyze total rejects and the impact on the revenue. Defect Management - Report, analyze and answer defects
Coordination with Development team, vendor for bug fixing, or new changes deployment
Ensure reconciliation between one component to the other in order to identify issues early, and minimize defects
Ability to handle executive escalations and other internal teams with solving complex issues
ITIL Foundation Knowledge
Excellent Communication Skill and Customer Interfacing

German Order Management Senior Resume Examples & Samples

Monitor and resolve order and sales interface issues
Manage open orders and prioritization the same
Liaise with internal contacts including sales & marketing, distribution and Local Service Providers
Act as a power user for Order to Cash customer service processes
Propose and implement standardization for customer service processes
Daily / Weekly / Monthly Order Management Reporting (Order entry & dispute trends)
Review of daily / weekly / monthly Business & Sox Controls
New hire training
Coaching of associates (Call Quality, SAP Process Knowledge)
Ensure Process Knowledge documentation is relevant and up to date

Complex Order Management Order Coordinator Resume Examples & Samples

Perform all order management functions for PRI orders including matrix management of other departments to ensure customer expectations are met.Essential Job Functions
Daily management of individual Salesforce.com queues and vendor GUIs that represent various states of readiness in order to complete
Identify and resolve issues in vendor GUIs through vigilant monitoring of the various queues and order states
Manage and escalate industry orders with the Carrier to meet customer commitments
Prioritize workload and adjust accordingly as situations change
Provide communication to the Region and updates regarding the status of the installation when appropriate
Communicate written and orally with multiple departments including Sales, Technical Operations, Voice Operations and third party vendors in the scheduling of customer solutions
Analyze and perform root cause analysis of the daily invalid and rejected Highly Complex and Directory Listing orders to address and resolve issues
Attend weekly conference calls and be prepared to discuss order provisioning failures with trend analysis with TWC Order Management Vendors
Serve as first point of contact for escalations from the regions
Assist in creating and maintaining documentation of methods and procedures for new and existing products
Investigate and resolve the most complex issues or problems related to enterprise services, other assigned initiatives or projects
Prepare status reports and analyze data to make recommendations to senior management and internal/external customers
Communicate with multiple departments and third party vendors in the scheduling of PRI customer solutions.Job Requirements
6+ of telecommunications industry knowledge and expertise with Local Number Portability guidelines
Proficient complex data entry skills into multiple vendor and internal systems with the ability to adhere to and follow standard internal and industry processes
Advanced proficiencies with order management and billings systems such as ICOMs, CSG, SFDC, Neustar ESR, Sprint CPOM, MS Office software with the ability to learn other databases as required
Ability to function independently as well as actively participate in a team environment
Ability to provide Mentoring support to Provisioning Specialists 2 and 3
Ability to support Lead Provisioning Specialist
Ability to respond to frequent pressure to meet deadlines
Ability to manage multiple projects at the same timePreferred Qualifications
Ability to read, analyze, and interpret technical procedures and industry regulations
Ability to effectively present information and respond to questions from senior management
Strong understanding of telecommunications and networking technologies (WAN, LAN, TDM, Ethernet, VoIP, Internet)Education and Experience
Level 2: Associate's degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience.Travel Requirements
NoSupervisory/Managerial Responsibilities

Complex Order Management Order Coordinator Resume Examples & Samples

Daily management of individual Salesforce.com queue and vendor GUIs that represent various states of readiness in order to complete
Accurate complex data entry skills into multiple vendor and internal systems with the ability to adhere to and follow standard processes
Completion of all tasks and projects within stated timeframes
Lead cross functional meetings and day of installation coordinated cut overs
Troubleshoot unforeseen and varying situations to determine and engage the appropriate fix agent(s)
Communicate both written and orally with multiple departments including Sales, Technical Operations, Voice Operations and third party vendors in the scheduling of customer solutions
Analyze and perform root cause analysis of the daily invalid and rejected Complex orders to address and resolve issues
Consistently perform all duties and responsibilities according to production and quality standards and provide high quality customer service.Job Requirements
3-5 years telecommunications industry knowledge and familiarity with Local Number Portability guidelines
Order entry and provisioning knowledge of industry PRI and Voice Trunk customer solutions
Intermediate proficiencies with order management and billings systems such as ICOMs, CSG, SFDC, Neustar ESR, Sprint CPOM, MS Office software with the ability to learn other databases as required
Intermediate complex data entry skills into multiple vendor and internal systems with the ability to adhere to and follow standard internal and industry processes
Understanding of telecommunications and networking technologies (WAN, LAN, TDM, Ethernet, VoIP, Internet)
No Supervisory responsibilities with this position.Finally, Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at www.timewarnercable.com. EOE/M/F/D/V

Purchase Order Management Supervisor Resume Examples & Samples

Management of the Purchase Order Management Specialists on daily processes/tasks
3-5 years of prior experience in a retail environment
Leadership experience and/or influencing skills
Strong oral/written communication and analytical skills
PC proficient in MS office suite, expert Excel skills
Proven ability to collaborate and establish strong working relationships with cross-functional partners
Ability to thrive in a fast-paced environment
Excellent planning and follow-up skills, including the ability to meet aggressive deadlines

Trade Order Management System Regional Manager Resume Examples & Samples

5 years of experience in fixed income trading technology, experience in electronic trading solutions and/or related products
3+ years of experience leading a team with multiple, concurrent financial projects
Strong presentation and communication skills and a desire to lead
Ability to manage your time effectively, multi-task and work well under pressure in a team environment
Proficiency in Microsoft Desktop Tools: Excel, PowerPoint, Word, Visio, Project, Access
Understanding of Enterprise Selling methods preferred
Fixed Income or FX market or technology knowledge preferred

Solution Architect Order Management Resume Examples & Samples

Sterling Selling & Fulfillment Foundation
Substantial experience in the following
Payment compliance and settlement systems
Warehouse system integration
Logistic managements and carrier routing
Data warehousing requirements
SaaS / PaaS solutions and restrictions
English language (fluent)
Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems
Communicating effectively by word of mouth
Communicating effectively in writing and via emails
B.Sc. or similar in IT
8+ years IT experience. At least 4+ in Solution Architecture
Sterling OMS certification

Order Management Resume Examples & Samples

Manage manual orders received through phone, fax & email
Prioritise urgent orders
Manage and resolve any issues with orders (Dispute Management)
Escalate Tier 2 disputes to Team Leaders where applicable
Liaise with external contacts including distribution and Local Service Providers
Liaise with internal departments (Supply Chain, Accounts Receivable, Sales & Marketing) to ensure timely processing of orders and dispute resolution
Support Business Improvement Projects / initiatives
Support Team Leader with reporting where required
Adhere to SLAs, compliance procedures and business control guidelines

Order Management / Provisioning Expert Resume Examples & Samples

Java/WebLogic
BSS knowledge
Understanding of the customer life cycle, from ordering, activation to cancelation of the customer
Inventory and number management, fulfillment of orders, porting etc

Client Order Management VP Resume Examples & Samples

Oversee and monitor incoming client orders, received primarily via emails and faxes to shared dashboard, the COM hotline and STP to ensure they are received and processed in a timely, complete and accurate manner
Local escalation point for service issues or concerns
Organize and lead meetings, including drafting of agendas, materials and minutes
As needed, attend client, consultant, custodian and other internal meetings to represent COM
Prepare and/or assist in the preparation of reports for senior management
Review and challenge existing procedures to enhance and rationalize their effectiveness in an ever changing environment
Partner closely with global teams to ensure alignment in process and procedures and, where possible, pass the book for production support within time zone
Work directly with Auditors, both internal and external
Oversee day to day assigned team member tasks; including, but not limited to, control reports, cash break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity to ensure items are completed in timely and accurate manner
As needed or for complicated transactions serve as a contact for clients and their agents for communication of investment and cash movement instructions into/from commingled trust funds and separate accounts for institutional and sub-advised clients including the facilitation of client order instructions, verification/confirmation of instructions, compiling of summary data and verification/dissemination of information to internal BlackRock groups integral to the investment process globally
Provide high quality client service to our clients both externally and internally
Participate and complete special projects as assigned, including automation efforts, system testing, client exception research and tracking, and representing COM in firm wide projects and client meetings
7-10 years of investment industry experience
Minimum of 6 years of supervisory experience; demonstrated experience in leading teams of professionals, staff development, coaching and performance assessments
Ability to evaluate processes of inefficiencies and to identify and implement business process improvements
Ability to identify and analyze issues
Excellent organizational and time management skills, ability to work within tight deadlines
Ideal candidate would enjoy working collaboratively
Excellent verbal and written communication skills to deal directly with institutional clientele and across all levels of staff and management
Strong organizational skills; ability to manage several ongoing and ad hoc projects simultaneously, in a fast paced environment and without losing sight of overall objectives and deadlines
Strong management, development and leadership skills
Ability to perform effectively in an environment of rapid and continual change
Strong attention to details to ensure high degree of accuracy of work

Global Order Management & Event Management Sub-process Lead Resume Examples & Samples

Develop and deliver a strategy to drive process adoption, process designs , benchmarks and best practices. Enable adoption of best practices including discovery, realization, and optimization of Order Management processes across regions and affiliates.; Identify Continuous process improvement opportunities for Value creation in the Business Unit and facilitate implementation of process improvements in tandem with Order to Cash Global process owners
Develop and lead training strategies and end-user training materials for new or revised Order Management processes,. Provide a lead role in overseeing all training materials, documents and processes required to deliver optimal value realization. Responsible for Process education and integration of SMI processes with business “Way of Working”. Conducting internal process assessments across regions of Knowledge and capabilities and identify the gaps and conceptualize learning and education program for the Business units; Closely works with Global Learning teams like Global CoE’s Global Training and Learning team to organize and conduct education and training; Develop Quick Reference Guides, Trouble shooting guides and other training documents to enable quicker process adoption and standardization with in the business units; Provide guidance to end-users to resolve and implement process change-related issues
Order Management strategic assessment and investment prioritization. Working with and leading the Customer Service community, insure an ongoing process to assess the Order Management business opportunities across affiliates, brands, regional and global functions, prioritize investments accordingly to drive greatest ROI. Staying abreast of the marketplace to identify new developments, trends, techniques, best practices to insure continuously improvement of OTC business process This position will act as the supply chain liaison into Retail, On-line, FSS, m-Commerce, Department store, etc.. channels to drive for full visibility (end to end) view of the supply chain This position will liaison with global and regional Marketing and Brand organizations on trade and consumer promotions and integration to OTC Template to drive value benefit
Various innovation techniques (e. g. design thinking) and facilitation
Industry / market analysis and in-depth company research
Advanced knowledge of applicable methodologies, processes, and tools
Ability to link innovation to business goals
Executive communications setting expectations, presenting findings & making recommendations
Excellent understanding and Knowledge of SMI global process template and familiarity with how it was implemented within the Business Unit
Good understanding of Change management practices
Good Analytical skills to diagnose the Root Cause Analysis and ability to derive insight from the data analysis
Familiarity with proven implementation methodologies and ability to conceptualize a Value realization project and execute the project along with many team members and stake holders
Ability to lead through the influence and facilitate change
Value Focused
Fair understanding of Internal Best Practices from and Industry Best Practices
Excellent Communication and Presentation skills and ability to put a compelling case for value realization and Change management
Awareness and Knowledge of disciplines and practices like Lean , Six Sigma , Kaizen etc
Excellent Collaboration attitude and inclusive way of working with various teams involved in improvements

Manager, Order Management Resume Examples & Samples

Responsibility
A minimum of 5 years of experience as an individual contributor or manager is required
A Bachelor of Arts or Sciences Degree required, or equivalent experience
Demonstrated ability to manage multiple projects is required

Order Management Administrator Resume Examples & Samples

Process sales orders and contracts
Various different aspects of reporting in excel
Interpret and act on customer reports
Participate in managing stock for store openings and events
Monitor and prioritise deliveries, chase late deliveries
Manage customer generated cancellations
Manage returns and stock swaps
Manage shipment discrepancies claims
Keep colleagues, line manager and team closely updated with all relevant communication coming from the above tasks

Global Oc-order Management Solution Architect Resume Examples & Samples

Participate in business process design and incorporate requirements of Estee Lauder business/geographies into a “common design”
Adhere to corporate expense controls as defined by corporate finance guidance and gis finance policies
Participate and contribute to the successful completion of all deliverables associated with their process team, e.g., Business Process Procedures, Configuration Scripts and Functional Specifications
Determine how business reporting requirements will be delivered by SAP functionality
Align Estee Lauder business requirements and processes with the “SAP business process model
Validate the SAP fit to Estee Lauder business requirements. Identify workarounds and business process changes, if necessary
Document design solutions
Identify master data requirements and design master data files
Design and develop functional specifications for interfaces, conversions, and enhancements
Clean data and set up master data files, load data
Validate data conversion
Write test plans
Configure unit test, system test, integration and regression test Participate in the issue resolution process
Review training content to ensure accuracy of SAP information
Train super users
Address post-go live issues escalated by users, providing end user production support
Knowledge of functional domain
Act as a key liaison across all functional areas, including business units, information technology and outside vendors
Assist in maintaining reporting and analysis of key performance indicators for assigned business unit(s)
Monitor compliance with Service Level Agreements
Support Vendor inquiries as appropriate
Ensure consistency and integrity of the SAP configuration across Estee Lauder business/geographies
Solve complex technical issues raised by the design team
Coach regional teams on global template
Manage, coach, develop and provide direction to employees and consultants
Keep abreast of SAP industry trends and innovations & future technology development for their respective process areas or functional areas
Supports Business Relationship Manager in efforts to manage business stakeholders
Minimum 6+ of experience in Supply Chain integration and system implementation for SD pricing and billing
Demonstrated understanding of Supply Chain business processes, expert in Pricing/Billing, Rebates, Debits and Credits sub-processes
Trained or experienced in the SAP software product and ASAP methodology preferred for the Pricing/Billing, Rebates, Debits and Credits sub-processes
Demonstrated business acumen to support the billing and pricing sub-process
Experience in implementing Supply Chain /process business transformation projects using SAP or other ERP platform
Working experience using global delivery models consisting of off-shore and near-shore resources and Functional SAP knowledge of modules
At least one full lifecycle, multi-country implementation of SAP
Strong communication skills, especially verbal and presentation
Knowledge of SAP best practices and development process
Demonstrated capability to understand business requirements, map processes to SAP and develop functional specifications

Order Management Executive / Data Analyst Resume Examples & Samples

Managing and maintaining our invoicing system to ensure accurate monthly billing
Implement rate changes/new contracts/amendments for existing customers - ensuring accurate and precise rate entry
Key reporting and analysis on billing structure and customer data
Contract validation and compliance to ensure invoicing is legally binding
Supporting sales and customer service teams with Ad hoc data analysis requests and queries
Assisting with budget submissions, forecasting and commercial reporting
Responsible to identify opportunities to improve, automate, drive efficiencies and improve controls in current manual and existing business processes
Key team member responsible for migration to new Singleview system scheduled for next few months with support from our UK colleagues, Cognos reporting implementation - updating of internal database
Provide cover and support when needed and performance of ad hoc tasks as assigned by the Finance Manager
Ability to challenge decisions based on methodical and logical thinking combined with a strong attention to detail and outstanding accuracy
The successful candidate will be a commercially focused individual with experience of integrated financial/sales invoicing systems and data analysis
The ideal candidate should be of a highly analytical mind set and eager to examine and probe trends in the core business
You will have very stroing excel & data modelling capability

Sell-side Execution & Order Management Connectivity Product Manager Resume Examples & Samples

Stay abreast of technology trends and developments; keep current with respect to technical journals and specifications of broker connectivity and exchanges
Manage projects in conjunction with R&D, electronic trading installations, and the global gateway team
Produce product specifications for order and trade feeds, connectivity, and low-touch related workflows
Understand Bloomberg's strategy and competitive opportunities and threats
Work collaboratively with product, operations, and R&D to optimize systems and functionality
Collaborate with the Business Development and Sales teams to convert initiatives and opportunities into well-defined requirements
Continually seeks to reduce costs and time to market; suggests and shares innovative ideas that have pragmatic application, especially regarding system performance and functionality
Minimum 7+ years of experience as a product manager or business analyst at exchanges, broker-dealer, banks, or vendor
Knowledge of FIX protocol, UNIX commands, technical troubleshooting, TCP/IP connectivity
Write high quality requirements that are clear and concise, and comprehensive
Experience in project management and production cycle

Order Management Supervisor Resume Examples & Samples

At least 2 years' experience working in a Supervisory role with day to day contact with customers/suppliers
Used to working closely with Sales teams/Account managers
Advanced office IT skills - word and excel with knowledge of Oracle an advantage or similar ERP system such as SAP
Personal organisational skills with high level of self-motivation and determination to be able to meet deadlines
Proactive self-starter used to working in a dynamic and fast growing environment where priorities can change - flexibility
Excellent team player with exceptional communication skills
Multi-tasking maintaining attention to detail

Order Management Resume Examples & Samples

Deep knowledge of the specific solution, able to provide detailed solutions and reliable estimations
Knowledge of alternate specific solutions in the same domain to assess migration complexity and to integrate with existing customer solutions
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints
Ability to understand business requirements and convert them into solution designs
Demonstrates good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
Proven experience selling consulting engagements which includes estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk
Demonstrated excellence at presenting complex development topics to both executive and technical personnel
Liaise with the product team for the development of new features
Expert level acquired with 7+ years of systems integration with implementation experience at large enterprises in complex heterogeneous environments
Knowledge of full application life cycle design tools and methodologies
Ability to work in team and to lead a team of 15+, key enabler for junior architects
Presentation & Communication skills
Team work & collaboration skills
Market insight
Financial Understanding
LI-GN

Manager, Order Management Resume Examples & Samples

Manages Allocation staff
Provides communication with Business groups on open/pending TSG issues (i.e. shipments, work orders, projects, system enhancements, etc)
Helps to implement changes to Standard Operating Procedures (SOPs), and Service Level Agreements (SLA’s)
Works with SAP Implementation Team to test any system modifications associated with Order Management
Verifies accuracy of overall allocation process
Review and ensure all electronic transactions (EDI) are sent and/or received
Review daily shipments to ensure proper invoicing
Directly responsible for monitoring and managing all new product/brand launches to ensure accuracy and timeliness
Monitor and ensure all SLAs are met by 3PL partners
Helps to manage annual physical inventories to ensure order files are cleaned up, provide necessary help to inventory and finance team (travel, reconciliation, etc)
Review Operational chargebacks with Compliance team
Manage overall system data integrity including material creation, sales orders and production orders
Allocation experience a plus ( preferably in the Apparel/Accessories/Footwear Industry)
Demonstrated experience in staff management
Proficient in Microsoft Office (Word, Excel and Outlook)
Some EDI and ERP Software experience, preferably SAP, a plus
Working knowledge of retail math
Ability to foster effective teamwork
Good communication with business teams
Ability to learn difficult concepts quickly while offering creative solutions to problem solving
Ability to multi-task in a fast paced and dynamic setting
Ability to set priorities effectively

Coordinator, Omnichannel Order Management Resume Examples & Samples

Generate and review daily and weekly reporting
Respond to support tickets initiated by the stores/fulfillment centers and provide research as needed for those that require additional technical assistance
Develop action oriented reporting for the GRC and field operation teams
Bachelor degree (preferred)
2-5 years retail or related experience
Strong interpersonal skills including ability to work in a cross functional environment
Strong oral/written communication skills
Ability to manage multiple assignments and projects with varying deadlines
Ability to work weekends
Superior knowledge of Microsoft Outlook, Word, and Excel

Director Projects & Programs Order Management & Integration Resume Examples & Samples

Global and market-driven DTC operational excellence projects, including but not limited to Order Management system implementations, eCommerce capabilities, other fundamental OmniChannel services
Key point of contact into business team
Collaborate cross-functionally with various IT cross functional teams (e.g. retail, CRM, UX, Business Intelligence, the Supply Chain Organisation)
Track record of successfully delivering IT projects end to end, from blue-print to business value creation
Experience with integration of 3rd party order management systems into existing IT legacy landscape (e.g. Sterling, Manhattan, Order Motion) a plus
Ability to provide a clear framework for performance to direct reports/project team
Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset
Ability to be self-directed while working under tight deadlines
Business mindset: Strong numerical and analytical skills, experience in finance
Strong experience to manage complex projects on a global level
Strong experience to work on several projects simultaneously
Ability to travel, domestic or international, as required
Fluent English skills (verbal and written)
Minimum of 8+ years of progressive work experience in mid- to large-scale project or program management
Ideally PMI certified
2–3 years of experience in managing a team

Senior Business Consultant OC Order Management Resume Examples & Samples

Full end-to-end understanding of respective business processes and best practices in order to translate internal and external trends into deliverables for the business. Drive these initiatives by securing a sponsor, resources and budget to realize added value and contribution to innovation within business and GIT
Continuously enhance the current system landscape towards customer satisfaction by performing projects or change requests through the IT process life-cycle (Analysis, Design, Implementation, Testing, Go-Live and Support)
Lead Demand and Delivery Management for Omnichannel and eCom Order Management and Supply Chain solutions
Act as a trusted advisor for the global and local business partners regarding IT feasibility assessments, escalated critical issues and design flaws
Translate business requirements into E2E Order Management solutions, spanning the complete E2E system landscape
Act as the capability owner for eCom & Omnichannel order management
Set and manage stakeholder expectations during consultations and projects
If sufficient experience: Lead internal and external resources to architect and design all technical aspects of the backend landscape, and ensure stability in both performance and user experience
Support to drive IT investment proposals to enhance the current eCom & Omnichannel order management capabilities, anticipating the long-term business strategy and technical-driven opportunities
Strong technical and functional knowledge of SAP AFS
Ability to provide a clear framework for performance to direct reports or project team
Ability to coach, guide and manage a (project)team
Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end
Business- and solution-oriented, global mindset
Good numerical and analytical skills, experience in finance
Strong knowledge of respective business processes and IT systems
Good experience in working on several projects simultaneously
Strong communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business
Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
Minimum of 6-8 years of progressive work experience in mid- to large-scale (IT) projects or mid- to large-scale application service responsibility
If required: 1–2 years of experience in managing a team

Business Consultant OC Order Management Resume Examples & Samples

Grow a robust functional expertise in the respective domain and seek for peer-to-peer discussion with business counterparts to be able to strengthen business process knowledge
Application owner within GIT for single or set of applications, with end-to-end understanding of IT solution architecture and design
Demand and Delivery Management for Omnichannel and eCom Order Management/ Supply Chain solutions
Act as the capability owner for eCom & Omnichannel order management (market place integration, click and collect, order cancellation & modification)
Strong technical and functional knowledge of Order Management systems eg. Sterling Commerce
Strong technical and fuctional knowledge in SAP AFS
Strong experience in the following areas: order fulfilment, warehouse system integration, logistics management, payment compliance and settlement systems, carrier routing
Pro-active mindset, ability to think end-to-end
Good knowledge of respective business processes and knowledge of respective IT systems
Good experience in working with projects
Strong communication (both written and verbal) and facilitation skills (small and large groups), especially when interacting with different levels of business
Fluent English (verbal and written),
Minimum of 3-5 years of progressive work experience in the field of business/IT consulting

Solution Architect Order Management Sterling Resume Examples & Samples

Sterling Commerce/Yantra modules
Sterling Distributed Order Management
Sterling Global Inventory Visibility
Sterling Reverse Logistics
Sterling Call Center/ Store Operations
Experience in the following
Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts, selecting the appropriate method/tool to resolve the problem and reflecting on the result
Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps
Understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions
Being proactive, taking action and anticipating opportunities
Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked
Communicating effectively by word-of-mouth
Working co-operatively (rather than competitively) with others to achieve a common goal

Integration Engineer Order Management Resume Examples & Samples

2-10 years
Experience in Telecom domain and telecom project experience Mandatory
Support presales activities, including pre-studies
Plan the implementation of the Product Configuration / Integration work
Execute Product Configuration (O)
Execute Integration work (O)
Prepare acceptance test and handover to customer
Identify and drive improvements
Post Project activities perform
LI-GA1

Supervisor, Order Management Resume Examples & Samples

Oversees, coordinates, and manages activities of assigned staff including but not limited to attendance, performance, recognition, and development
Ensure competence of employees through training and development, appraisal and motivation techniques
Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
Performs Quality Assurance Evaluations on direct reports
Administers employee performance evaluations
Continuously coaches agents to success
Meets or exceeds business goals (metrics)
Acts as a mentor within the Order Management team
Maintains adequate support coverage for the OM Organization
Participates and partners with team leadership in all staffing activities
Assists with and/or develops communication for internal and external audiences
Responsible for resolving customer issues utilizing all available support resources to include direct communication with internal and external customers
Interfaces with business partners in local markets / regions
Assists with and/or develop process improvement for Order Management organization
Provides guidance and/or assistance to Customer Account Executives(CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet
Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
Establishes and maintains personnel files as required
Ensures retention, customer service quality, adherence and accuracy goals are met
Displays strong written/oral communication and leadership skills
Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service
Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level; provides immediate feedback to associates to increase productivity levels

Sell-side Execution & Order Management Connectivity Product Manager Resume Examples & Samples

OMS / EMS domain expertise is essential
Extensive experience as a product manager or business analyst at exchanges, broker-dealer, banks, or vendor
Direct experience of trade reporting
Experience with European and Asian exchanges

Order Management Consultant Resume Examples & Samples

At least 2 year experience in developing detailed design and constructing, testing and deploying Order Management solutions that meet customer order management and fulfillment requirements for solutions
At least 2 year experience in participating in design/build activities for system development and deployment for low to medium complexity systems/solutions
At least 2 year experience in integrating Order Management solutions
At least 2 year experience in integrating eCommerce solutions with other products and solutions utilizing IBM Sterling OMS, IBM Sterling WMS,
At least 7 years experience in developing detailed design and constructing, testing and deploying Order Management solutions that meet customer order management and fulfillment requirements for solutions
At least 7 years experience in participating in design/build activities for system development and deployment for low to medium complexity systems/solutions
At least 7 years experience in integrating Order Management solutions
At least 7 years experience in integrating eCommerce solutions with other products and solutions utilizing for example IBM Sterling OMS, IBM Sterling WMS

Order Management Resume Examples & Samples

Nurturing high-end clientele and respond to order status inquiries, billing issues, customer profiles, program and campaign information via e-mail or telephone across multiple business lines
Answers e-mail or telephone inquiries posed by end customers through various channels
Manages inquiries from call centers supporting eCommerce end customers and answering issues where necessary
Provides appropriate feedback and settlement to all customer contacts (including referrals to other organizations)
Follows up on customer inquiries with other departments or third parties as needed
Processes and investigates returns and replacement orders
Processes and updates customer information with arvato or client owned tools
Performs necessary job costing functions. Enters manual orders into ERP system
Performs occasional email follow ups with customers on Finance issues, returns or orders as needed
Keeps abreast of program changes and informational updates
Performs offline tasks such as website testing, data or order entry
Works with client’s and arvato owned tools and websites
Complies with company set procedures
Supports account’s specific programs
Demonstrate expertise in business lines as acting as knowledge resource for other team members in assisting customers
Supports order management team with edge case scenarios and troubleshooting
Identify emerging issues and trending problems for solution
Support offline functions to assist customers with purchasing, including but not limited to financial processing, order screening, manual order entry, special case handling and following up on account status
Responsible for identifying, developing and streamlining procedures
Job duties listed may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed

Director, Order Management Resume Examples & Samples

Lead a team of service delivery managers/agents that support the service delivery responsibilities for business products
Serve as the escalation/resolution contact to resolve major customer installation concerns by interfacing with multiple internal teams
Establish and implement strategies with internal partners to continuously provide prompt and accurate management of orders for business customers through the service installation process
Manage the expense budget for the divisional order management organization
Drive an optimal Customer Experience for new Comcast Business Class customers in the sales-to-install process through development of process standards, employee development, and building a 'culture of quality' within our Divisional/Regional Service Delivery organizations
Identify and support areas of training required based on feedback received and work with division to assist in the development and deployment of Comcast Business Services related training by developing processes and methodologies of service delivery
Develop and drive key performance indicators related to service delivery to ensure high level of customer quality experience
Facilitate efficient order management for Commercial orders throughout the order lifecycle to ensure timely install intervals
Assist in developing and driving a consultative business-to-business service culture through strong leadership and coaching
Act as liaison between division and corporate Sales, Care and Tech Ops teams promoting an optimal customer experience
Support corporate initiatives such as documentation review including M&Ps and training course content
Interface with internal and external customers at all levels
Establish and cultivate effective business relationships, both cross- functionally and with Division and Corporate Business Services teams
Participate in sales meetings, training programs, and conferences as needed

Order Management Danish / Norwegian Resume Examples & Samples

Manage stock and replenishment activities
Enter orders in SAP
Capable of problem solving
Fluency in English and Danish or Norwegian

German Order Management Resume Examples & Samples

Support sales by reporting and forecasting
Complete fluency in German in speaking and writing
Previous Business to business customer service / order management experience
Strong Microsoft office skills

Senior Manager, Order Management Resume Examples & Samples

Bachelor’s degree preferably in Business. MBA or related-Master’s degree is a plus
8 to 10 years of experience working in a multi-national high-tech organization
4 to 6 years of experience within Order Management module of Oracle, SAP or similar system
Experience managing a team of individuals within the APAC region preferably across multiple countries
Background in setting a multi-year vision and building a team of high performance professionals in accordance with that vision

Order Management Administrative Coordinator Resume Examples & Samples

Support personnel for the Field Sales Support leadership
Assist Leadership and HR with LOA accountability
Report and Provide Leadership with Work Force management and Escalations Reporting
Liaison with IT, CU, HR, and other partners, including BCOE and Region
Onboarding assurances for all new hires, including securing CU training, Side/Side at Region training
Assure that the Customer/Employee Experience trainings and participation are fully deployed and executed within Field Sales Support COE
New-Hire Paperwork (I-9's)
Manage all administrative needs at for Field Sales Support COE
Analyzes sales productivity. Times payment remittances to coordinate audits on a semi-annual basis and prepares the monthly sales commentary
Researches unreported/unpaid accounts and ensures the timely collection of revenue through communication with distributors
Monitors data for errors and discrepancies. Researches, verifies, and corrects data in a timely manner
Coordinates data collection from internal and external personnel, enters into standard and customized report formats, and generates reports as requested
Prepares monthly and quarterly reports; analyzes planning vs. actual figures and explains variances

Order Management IT Architect Resume Examples & Samples

At least 5 years experience in solution designing, developing and delivering custom application development solutions for clients
At least 3 years experience in Sterling Commerce technologies
At least 3 years experience in establishing and managing development standards
At least 3 years experience in working with a software development methodology
At least 3 years experience in leading architect working on complex projects
At least 1 year experience in designing and delivering order management and fulfillment solutions
Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
At least 8 years experience in solution designing, developing and delivering custom application development solutions for clients
At least 5 years experience in Sterling Commerce technologies
At least 5 years experience in establishing and managing development standards
At least 5 years experience in working with a software development methodology
At least 5 years experience in leading architect working on complex projects
At least 3 years experience in designing and delivering order management and fulfillment solutions

Order Management Consultant Resume Examples & Samples

At least 3 years experience in JMS messaging
At least 1 year experience in the retail or supply chain sector
At least 3 years experience in J2EE including Java/JSP/servlets

Order Management Agent Resume Examples & Samples

Complete daily metrics requirements for all TCS and Panopticon order management systems
Work with various departments including, but not limited to
Ability to work in a fast-paced environment, prioritize and multitask
Excellent problem-solving and follow-up skills

Order Management Agent Resume Examples & Samples

Be heavily involved in the creation, documentation, implementation, revision, and training of department processes
Provide support for the business operations
Cross train the team on all systems and processes
Partner with stakeholders from across the organization to create a seamless order management experience for the fan
HS diploma required, some college preferred
Experience with Fanatics internal systems preferred
2+ years of experience in Customer Service required, Fanatics Fan Services experience preferred
Ability to adapt quickly to an existing, complex environment and the ability to quickly learn new concepts and software
Demonstrated excellence in teamwork
Sense of humor, willingness to laugh at danger and an appreciation of the ironic are all pluses

Order Management Engineer Resume Examples & Samples

Lead the design, development, configuration, testing, debugging, maintenance and documentation of software components in accordance with the established SDLC. Prototype solutions quickly, collaborating with others in crafting and implementing the technical vision
Provide post go-live support for configurations and customizations and be responsible for supporting the SLA of the deployed solution so as to minimize the impact on business operations
Produce technical docs like design documents, system flow, and technical specifications as needed
Participate in a small, experienced, energetic team on a rapid, agile development schedule
BS in Computer Science, Computer Engineering, Software Engineering or Information Technology
Experience with IBM/Sterling, Manhattan, Oracle or similar OMS technologies strongly preferred
5+ years experience defining, developing, and implementing great features and products
5+ years experience documenting technical product requirements
5+ years working in an e-commerce or direct to consumer retail environment preferred
SQL and scripting capabilities
Knowledge of SOA & integration tools and methodologies. Experience building services and integrations between OMS tools and other solutions
Agile/Scrum experience with excellent teamwork skills

Order Management Supervisor Resume Examples & Samples

Act as a subject matter expert on order management, inventory management, and custom care systems
Be heavily involved in the design, development, configuration, testing, and collaborating with others in crafting and implementing the technical vision
Assist with architectural direction and lead tactical decision making for initiatives
Manage a team in size from 5-20 Fan Services agents
Participate in a small, experienced, energetic team on a rapid, agile development schedule for the new Order Management system while managing orders in our current system
Bachelor’s Degree in Logistics, Supply Chain, or Management required
2+ years management experience required
Experience working in an e-commerce or direct to consumer retail environment preferred

Order Management Rep With German Resume Examples & Samples

Customer Service and Orders Coordinator
This is not a call centre role
Helping business clients wit their orders, queries, account administration
Build strong relationship with supply chain
Complete fluency in German
Experience in full cycle order management with a multinational company (A Must!)
Previous order management experience 2-3 years
Strong organizational, analytically, problem solving and administrative skills
SAP knowledge advantageous

Manager, Order Management Resume Examples & Samples

Act as a subject matter expert on order management, inventory management, and customer care systems
Provides leadership, guidance and mentorship to a team of Engineers, DBA’s and Business Analysts
Executes team coaching sessions and performance evaluations
Owns the health (stability & performance) of the Order Management platform
Leads system architecture, design and development of Order Management platform
Establishes, trains and adheres to development best practices
Establishes and maintains monitoring, logging and alerting best practices
Participates in cross-functional projects including but not limited to planning, estimating and delivery
Provides technical expertise in cross-functional meetings
Partners with and takes a lead role in translating business needs/ideas into technical solutions
Partners with and supports business leaders in the areas of Supply Chain, Customer Care, and IT
Deliver. Say what you will do and then do it. Be the person who just gets it done!
Customer Care
System Integration
Bachelor’s Degree in Computer Science, Computer Engineering, Software Engineering, Information Technology, or related field or equivalent experience
1-2 years of experience leading technical solution teams (Engineers, DBA’s, Analysts) preferred
5+ years of experience defining and implementing great features and products
Experience with IBM/Sterling, Manhattan, Oracle or similar OMS technologies
Experience working in an e-commerce or direct to consumer retail environment highly preferred
Experience participating in a major system upgrades preferred
Knowledge of SOA & integration tools and methodologies
Strong interpersonal, written and verbal communication skills

Order Management Application Architect Resume Examples & Samples

At least 3 years experience in gathering and analyzing customer order management and fulfillment requirements to architect and design Order Management solutions
At least 3 years experience in leading design/build activities for system architecture and design for low to medium complexity systems
At least 3 years experience in developing architecture and design for integrating order management solutions with other eCommerce products and solutions utilizing for example IBM WebSphere Commerce, IBM Sterling WMS, IBM middleware
At least 8 years experience in gathering and analyzing customer order management and fulfillment requirements to architect and design Order Management solutions
At least 8 years experience in leading design/build activities for system architecture and design for low to medium complexity systems
At least 8 years experience in developing architecture and design for integrating order management solutions with other eCommerce products and solutions utilizing for example IBM WebSphere Commerce, IBM Sterling WMS, IBM middleware
Certified in IBM Certified Solution Designer - Sterling Order Management
Certified in IBM Certified Implementation Professional - Sterling Order Management
Certified in IBM Certified Deployment Professional - Sterling Order Management

Intern, Operations, Order Management Resume Examples & Samples

Understand and play a role in executing supply chain initiatives
Participate in PO management processes through workflow tools to achieve efficient and effective operations
Ensure timely resolution of PO management requests/tickets in workflow tools in order to fulfill business objectives
Develop report tools for daily operations
Participate in ad-hoc projects as required
English language proficiency required (both written and verbal)
Passion for sports and sincere interest in Supply Chain Management
Attention to details and organized
Proficiency in MS Office (Word, Excel, PowerPoint and Access)
Good knowledge in VBA
University students preferable in business, supply chain, logistics, operations or relative discipline

Functional Lead-order Management Resume Examples & Samples

Be a leader in mentoring team for handling escalations and operation related issues
Deliver on service commitments and participate in account plan/strategy
Handle Operational Issues related to India delivery, Ensure SLA/SLO attainment as agreed in SOW
Review of day-to-day operations, and implemented measures to enhance the quality of services
Framing effective strategies for executing processes, training plans for all migration
Ensure continuous communication & coordination with client in the event of High severity and major incidents
Plan, facilitate & coordinates service delivery improvement measures. Manage service quality, performance, and improvement of delivery processes
Reviewing delivery support documents (Capability Map, Skill Matrices etc.) to maintain productivity and quality as key performance indicator for staffing and operational decisions
Review and maintain all account relevant documents kept in central repository (Team Room, QMX) for team’s future reference
Identify relevant stakeholders to measure and analyze process performance dialogs, resulting in improvement actions
Maintain continuous interaction with the team through regular feedbacks and thus assist them in improving customer service

Order Management Functional Lead Resume Examples & Samples

Reviews and evaluate the completeness of acquisition requests (requisitions)
Assists customers with requisition exception process
Technically review the requirement before asset is purchased and determine the alternates if available
Supervise team to effectively manage quote, purchase order, exception activities and approvals
Coordinates with teams for Supplier Management and Vendor Management
Ensures purchase order and receiving record, procurement, shipping, and pricing variances are reconciled
Coordinate with Financial Analysts, Procurement and Vendor for receipt (for example, asset, service, disconnect, and so on)
Requires clear, professional and effective communication skills for interaction with customer
Required: Problem solving capability; ability to follow up with customers for approvals, track down issues with orders, track orders to completion
Preferred: Experience in a procurement function. Working knowledge of IBM procurement systems (BOND), and IBM procurement/purchasing processes, including spend approval
Skills needed: Proficiency in Lotus Notes, MS Office Tools, BOND, will need to learn account specific tools
Good communication skills and interpersonal skills, fluent spoken and written English
Requires strong organizational, data analytical skills and attention to detail
8-10 years work experience preferred
Bachelor degree major in IT, Management, or English.ERBP

Order Management Supervisor Resume Examples & Samples

Performs staffing, hiring, and training tasks including workforce planning, team building, orientation, providing direct training, and providing resources for training
Ensure the timely and accurate processing of customer orders
Evaluates workforce planning and workload prioritization and adjusts as needed to meet key performance metrics
Identifies and implements best practices ensuring continuous process efficiency improvement
Performs departmental needs analysis and produces strategic, cost effective solutions
Utilizes knowledge of Comcast Business Class products and systems to provide expert knowledge to staff
Holds regular team meetings to ensure reps are appropriately informed in order to create a quality customer experience

Order Management German Resume Examples & Samples

O Manage manual orders received through phone, fax and email
Min 2 years of customer service or order management experience
Fluency in English and German and/or French

Sterling Order Management System Commerce Intermediate Developer Resume Examples & Samples

At least 3 years experience in Web technologies and services, including EXtensibile Markup Language (XML), Hyper Test Markup Langauage (HTML), Hypertext Transfer Protocol (HTTP), and Service-Oriented Architecture (SOA)
At least 3 years experience in Application server architectures (J2EE)
At least 3 years experience in Object Oriented (OO) programming languages such as Java and C++
At least 5 years experience in Web technologies and services, including EXtensibile Markup Language (XML), Hyper Test Markup Langauage (HTML), Hypertext Transfer Protocol (HTTP), and Service-Oriented Architecture (SOA)
At least 5 years experience in Application server architectures (J2EE)
At least 5 years experience in Object Oriented (OO) programming languages such as Java and C++
English : Intermediate

Sterling Order Management Software Integration Developer Resume Examples & Samples

At least 2 years experience in Development of data transformation processes in the Sterling Map Editor
At least 2 years experience in IBM Sterling B2B Integrator, Sterling File Gateway
At least 2 years experience in demonstrated familiarity with database design and Structured Query Language (SQL) query development
At least 5 years experience in Development of data transformation processes in the Sterling Map Editor
At least 5 years experience in IBM Sterling B2B Integrator, Sterling File Gateway
At least 5 years experience in demonstrated familiarity with database design and Structured Query Language (SQL) query development

Sterling Order Management System Resume Examples & Samples

At least 5 years experience in web technologies and services, including XML, HTML, Hypertext Transfer Protocol (HTTP), and Service-Oriented Architecture (SOA)
At least 5 years experience in application server architectures Java 2 Platform, Enterprise Edition (J2EE)
At least 7 years experience in web technologies and services, including XML, HTML, Hypertext Transfer Protocol (HTTP), and Service-Oriented Architecture (SOA)
At least 7 years experience in application server architectures Java 2 Platform, Enterprise Edition (J2EE)
At least 7 years experience in Object Oriented (OO) programming languages such as Java and C++

Senior Consultant IBM Sterling Order Management Resume Examples & Samples

Ability to create solutions from proposal through implementation and go-live
2 years of experience in IBM/Sterling Order Management System (OMS) or Sterling Multi-channel fulfillment system or Yantra Order Management System
Prior knowledge of Chef configuration management tool
Prior knowledge of SoftLayer Cloud infrastructure
Prior experience with IBM BlueMix

Junior Consultant IBM Sterling Order Management Resume Examples & Samples

Excellent customer facing skills, with the ability to communicate effectively to business and technical audiences
Proficient at performing gap analysis on requirements, migrating data from legacy systems, developing and documenting business process flows
Ability to communicate business design and implementation details to customer end users
Ability to troubleshoot and identify potential problems and make appropriate changes as
Prior knowledge of IBM/Sterling Order Management System (OMS) or Sterling Multi-channel fulfillment system or Yantra Order Management System
Prior ERP & integration software implementation consulting experience
Prior experience with IBM Worklight

100

Seasonal Order Management Agent Resume Examples & Samples

Utilize and develop comprehensive, in-depth understanding of the order processing systems for all fulfillment centers
Investigate order failures/order issues and exhaust all resources to find answers to assist customers
High school diploma or equivalent required (4 yr. degree preferred)
Minimum 2 years of customer service experience
Analytical ability and aptitude
Working knowledge of Microsoft Office tools (PowerPoint, Word, Outlook)

101

Order Management Consultant Resume Examples & Samples

At least 2 year experience in integrating eCommerce solutions with other products and solutions utilizing for example IBM Sterling OMS, IBM Sterling WMS, IBM middleware, IBM Integration Bus and offerings from other vendors
At least 2 year experience in solutions utilizing for example IBM WebSphere Commerce, IBM Sterling WMS, IBM middleware, IBM Integration Bus or offerings from other vendors
At least 7 years experience in integrating eCommerce solutions with other products and solutions utilizing for example IBM Sterling OMS, IBM Sterling WMS, IBM middleware, IBM Integration Bus and offerings from other vendors
At least 7 years experience in solutions utilizing for example IBM WebSphere Commerce, IBM Sterling WMS, IBM middleware, IBM Integration Bus or offerings from other vendors

102

Order Management Application Developer Resume Examples & Samples

At least 2 years experience in developing detailed design and constructing, testing and deploying Order Management solutions that meet customer order management and fulfillment requirements
At least 2 years experience in utilizing software for example IBM Sterling Order Management Solutions, SAP Enterprise Resource Planning, Oracle Enterprise Resource Plann, JDA Software ERP or offerings from other vendors
At least 2 years experience in participating in design/build activities for system development and deployment for low to medium complexity systems/solutions
At least 2 years experience in integrating Order Management solutions utilizing with other eCommerce products and solutions utilizing for example IBM WebSphere Commerce, IBM Sterling WMS, IBM middleware, IBM Integration Bus
At least 7 years experience in

103

Complex Order Management Order Coordinator Resume Examples & Samples

Provide communication to the Region and updates regarding the status of the order when appropriate
Job Requirements
Ability to clearly communicate with customers and provide accurate information on directory listing services and other aspects of their voice product order
Intermediate proficiencies with order management and billings systems such as ICOMs, CSG, SFDC, Neustar ESR, MS Office software with the ability to learn other databases as required

104

Order Management Systems Analyst Resume Examples & Samples

Monitor the flow of Retail, Wholesale and E Commerce orders within DOM
Develop or oversee the development of user documentation and training material needed by the business community
Candidate must have mid level knowledge of capturing and documenting Functional Requirements, Test Scripts, and System Documentation
Basic Knowledge and Understanding of Manhattan Associates’ MIF and WM Software. Hands on experience a plus

105

Order Management German / Dutch / Turkish Resume Examples & Samples

Compliance and controls experience an advantage
Demonstrate strong interpersonal, written and oral communication skills
Fluency in English plus German, Dutch or Turkish

106

Order Management Spanish Resume Examples & Samples

Manage, track and resolve customer complaints and route to relevant teams when required
Meet KPIs on an ongoing basis
Min 2 years of customer service or call centre experience
Excellent communications skills with an exceptional telephone manner
Fluency in English plus Spanish/German, Nordic or Turkish

107

Complex Order Management Lead Resume Examples & Samples

Must be proficient in all Commercial processes and business rules
Demonstrate ability to perform all the essential duties and responsibilities of a PRI Order Coordinator
Daily oversight of all Salesforce.com queues that represent various states of readiness in order to complete. Be prepared to identify and resolve issues in all Order Management systems through vigilant monitoring of the various queues and order states
Analyze and perform root cause analysis of the daily invalid and rejected orders to assure continuous improvement
Responsible for facilitating training and internal coverage of the PRI Order Management Representatives and acts as a mentor; motivating and assisting in their development
Attend conference calls and be prepared to discuss order provisioning failures with trend analysis with TWC PRI Order Management Vendors
Act as a liaison between Complex Order Management PRI Team and Sales/Technical Operations
Assist in creating and maintaining documentation of methods and procedures
Serve as first point of contact for escalations from the regions and customers
Commercial Operations experience preferred

108

Order Management With Afrikaans Resume Examples & Samples

Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
Proven team player
Fluency in English plus Afrikaans or Czeck

109

Order Management Dutch / Spanish / German Resume Examples & Samples

Liaise with internal contacts including sales and marketing, logistics, distribution
Legal and/or Contracting support experience an advantage
Fluency in English plus Dutch German or Spanish

110

Mgr Order Management Resume Examples & Samples

Experience in improving business processes and performing root cause analysis
The person in this position needs to move about inside the office to access file cabinets, office machinery, etc
Must be able to collaborate with colleagues via face to face, conference calls, and online meetings

111

IBM Sterling Order Management Architect Resume Examples & Samples

10 years of experience in IBM/Sterling Order Management System (OMS) or Sterling Multi-channel fulfillment system or Yantra Order Management System
Prior knowledge in value chain management (supply chain and demand chain) with emphasis on eCommerce, order fulfillment and order management
Prior knowledge of IBM UrbanCode Deploy
Prior knowledge of Jenkins open source continuous integration server
Prior Knowledge of Big Data technologies such as MongoDB, Cassandra, Cloudant and IBM Watson Foundations (IBM’s Big Data Platform)

112

Client Order Management Resume Examples & Samples

Complete day to day assigned tasks; including, but not limited to, control reports, cash break resolution, inbox and dashboard monitoring, client and portfolio data maintenance, and daily subscription/redemption activity
Serve as a contact for clients and their agents for communication of investment and cash movement instructions into/from commingled trust funds and separate accounts for institutional and sub-advised clients
Facilitation of client order instructions, verification/confirmation of instructions, compiling of summary data and verification/dissemination of information to internal BlackRock groups integral to the investment process globally
Work closely with internal groups; including, but not limited to, Portfolio Management, Institutional Client Business, Cash Reconciliations, OnBoarding, Global Revenue, Securities Lending and Global COM Teams
Strong attention to detail to ensure high degree of accuracy of work
Ability to evaluate processes inefficiencies, identify and implement business process improvements and resolve issues. Innovative problem solving capabilities and ability to think and act quickly
Strong demonstrated knowledge of Microsoft Office products - Excel, Word, Outlook and an aptitude for learning new applications

113

Big Machines Order Management With French Resume Examples & Samples

Receiving of the request for order from the sales, transition manager or service delivery manager
Data entry into the Big Machines and the quote creation from the data provided by sales, TM, SDM using the completed template by Sales, TM, SDM
Summary generation in Big Machines and verifying of the quote completeness and accuracy
Promoting and challenging the approval process with concerned business units, follow up of the workflow steps and eventually completing the quotation following the advices obtained from the approving steps and with the complementary information provided by Sales, TM or SDM
Promoting the quote to the validation by CA with all required items in Big Machines
Communicating the quote status through the workflow steps to sales, TM or SDM
Good communication skills by email and phone
Rigorous and strong skills in actions monitoring
Autonomous
French fluent, end desired English
MS Office knowledge (Excel, Word), Outlook, Internet and facility in handling between different interfaces and /or systems

114

Supervisor, Ethernet Order Management Resume Examples & Samples

Monitor and evaluate individual job quality and performance
Manage workload balance and provide administrative support of the Order Management team
Ensure new Order Management team members are trained
Assist with ongoing training for existing team members
Serve as main contact to solve day-to-day escalations, issues and problems for the Order Management team
Work to resolve day-to-day issues/problems for the Order Management team
Facilitate escalation resolution
Understand and reinforce processes
Conduct monthly One-on-One's with team members
Hold regular team meetings
Maintain effective business, field and functional team communications and relationships
Comply with Comcast requirements for employee performance management
Foster team development by coaching and working with direct reports to craft their individual development plans (IDPs) and by monitoring progress against those plans in compliance with Comcast performance management guidelines
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and week-ends as necessary
Minimum of 2 to 4 years of cable or Telecommunications experience specifically in the area of receiving and processing Sales Orders and /or -Access Service Requests and Firm Order Commitments
Previous staff management experience
Bachelor's degree or equivalent work experience
Knowledge of Comcast SMB / Enterprise systems preferred
Strong analytical, organizational and problem solving skills
Ability to manage multiple priorities, timelines and demands of the business environment
Self motivated individual with dedicated sense of follow-up

115

German Korean Japanese Order Management Resume Examples & Samples

You will be a part of a multinational team and responsible for a designated region in relation to a full cycle order management to assure delivery to date
Liaison with clients and customers, managing reporting and holding regular client calls, conferences and business reviews
Working closely with sales and customer service representatives managing issue resolution
Resolving logistics issues

116

Coordinator, Print Order Management Resume Examples & Samples

Gathering required information from Managing Editors, subscription and newsstand marketing, then compiling, checking and submitting the information
Responsible for reviewing version splits for newsstand, subscriptions, wraps, advertising inserts, etc
Provide the weights and dimensions for selected versions
Responsible for printing quantities for each version
Maintain complimentary copies and standing order lists
Upload monthly counts for issues
Handle elevated Customer Service issues in regards to print and digital subscriptions
Entrepreneurial, high-energy, high integrity personal style
Publishing experience a plus but not required
Analytical and well organized
This individual must be very deadline oriented and able to work with multiple groups to gather information
Ability to calmly multi-task is important as are solid Excel skills
We encourage a strong team environment so candidate must be a team player

117

Supervisor Order Management Resume Examples & Samples

Supervise the corporate Accounts team
Set priorities among requests from Sales and services groups, including benefit and risk analysis that align with Order Management processes and still meet FNC requirements
Coordinate resources and act as the Subject matter expert and liaison with other FNC teams
Work as liaison to help the order management team best manage procurement, delivery, and invoicing expectations
Maintain pricing tables along with customer and material databases
Lead team project development and coordinate department DF Standard updates
Recruit, interview, hire and train order management analyst I candidates as needed for department headcount
Bachelor’s degree, preferably in a Business-related field (ie., Business, Logistics, Finance, Marketing, etc.)
Must have a working knowledge of SAP, and a minimum of 5 years work experience including people management
Excellent communication, time management, and computer skills
Broad working knowledge of Telecom standards and expectations
Broad working knowledge of MS Office products specifically Excel, Word and Outlook

118

Order Management Lean Process Specialist Resume Examples & Samples

First-level university degree or equivalent experience
Typically 10 years of related experience in IT/business operations
Typically 1-3 years of project management experience
2-3 years should be in driving process improvements
Broad knowledge of company operational processes
Intermediate understanding of core company businesses and the revenue cycle
Solid communication skills (i.e. written, verbal, presentation). Mastery in English and local language as well as other languages as required
Sound knowledge and experience in process area and able to suggest process improvements

119

Order Management Administrator Resume Examples & Samples

Act as primary point of contact to accept service and material orders from customers via phone, fax EDI and email
Answer customer inquiries and effectively communicate the processes and procedures for clear understanding
Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms, delivery terms and material availability
Initiate escalation process for problem resolution or short turnaround timeframe requests
Act as liaison to Configuration Management team to identify materials which need to be added or changed in SAP and the Price Guide
Support sales efforts on any special projects as directed by sales operations management
Any other ad hoc requests from Team Leader/Supervisor
Ability to multi-task and prioritize to produce quality work in a fast paced environment
Able to make independent decisions within guidelines
Ability to adapt to change easily
Self-motivated with a minimum level of supervision required

120

Order Management Resume Examples & Samples

You will be a part of a dynamic and multinational team, responsible for end to end order management for a specific region and customer
Liaise with clients and customers, manage reporting and maintain regular contact through client calls, email and chat, conferences and business reviews
Reach resolutions for any client or customer queries and communicate with the sales and management teams
You will provide up to date product information and processes and exhibit strong interest in the development of this start-up company

121

Order Management Intern Italian Resume Examples & Samples

Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure quality of service
Provide an excellent level of service for our customers specifically when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads
Provide customers with product, pricing and service information
Identify, research, and resolve customer issues using the computer system
Follow-up on customer inquiries not immediately resolved
Research, coordinate & resolve billing issues and disputes
Build up close relationships with customers and commercial team to gain their trust and respond to customer queries in a timely and professional manner
Work as part of a team and adopt a flexible approach to increase and maintain the quality of service
Liaise internally with purchasing, sales, logistics and credit control teams
Pro-active problem reporting out to the appropriate people to meet order fulfillment timelines
Daily management of reporting mechanisms in cooperation with process improvements
Fluent English and one of the following languages: Italian,German,French
Customer Service and Administration and/or Order Management experience essential
Proficient user of Microsoft Office
Self-motivated and able to work independently as well as in a team
Able to manage a number of different tasks and manage competing priorities
Experience with any ERP system (Oracle preferred)

122

Order Management Rep Resume Examples & Samples

PC skills (MS-Office)
Accuracy and attention to details
Be flexible and adaptable to changes in work process and irregular work hours (early shift and late shift will be required at month end)
Assertive, with good influencing skills
Strong team work

123

Manager, Global Order Management Resume Examples & Samples

Act as a subject matter expert on all aspects of order management, including but not limited to, PO requirements, Order Automation (i.e. EDI), shipping options, and reporting
Provides leadership and guidance to respective team and assisting them with escalated issues
Establish processes and materials to train new members of the team along with providing documentation to sales around best practices
Participates in cross-functional projects that will help scale the business and streamline processes
Key point of contact for order escalation issues
Monitoring individual workload and making adjustments to account coverage so that order volume is balanced
Engage team members and other cross-functional teams when assistance is needed to resolve problems
Ensure that orders across all regions are handled timely and accurately and email inquiries are addressed promptly
Manage quarter-end deadlines and that the coverage and deadlines are clearly communicated to the support and Sales organization
Identify opportunities for process improvement and coordinating with multiple departments to draft and implement solutions
Assist in delivering quarterly bookings and metric reporting to upper management and produce other reports as needed
SFDC experience preferred
Bachelor’s Degree Preferred
7+ years experience in high tech order management, materials management or customer service
Ability to operate in a fast-paced environment with moderate supervision

124

Order Management With Languages Resume Examples & Samples

Manage manual orders received through phone, fax and email
Support SAP testing (New process and or SAP updates)
Fluency in English plus a second language

125

Order Management Administrator Resume Examples & Samples

Monitor order progression to ensure any issues are resolved promptly
To chase outstanding and problematic orders across all involved departments
Analyse Excel reports and data, and effectively communicate with the operations team to impact on issues identified
Supporting training and knowledge sharing with the team
Proven experience of working in a team in an analytical environment – ideally within a warehouse Order Well Department, Flow Room or an automated distribution centre within a fast moving retail environment
Excellent IT skills, including standard Microsoft applications, Excel, Word, PowerPoint
Strong numeric and literacy skills

126

Order Management Resume Examples & Samples

Create quotations/opportunities in ERP system and provide to customer
Create and maintain accurate Sales Orders in ERP
Handle complex customer inquiries via phone, e-mail, and fax
Maintain excellent communication with customers and internal stakeholders
Create/follow up booking related form’s approval such as Sales Approval Form, Performance Specification Review, Clean Booking Checklist, etc. and book customer orders in ERP
Book orders in ERP after reviewing booking package and confirming full compliance with AMAT and regulatory policies
Update/maintain opportunity based forecast in ERP system
Create/Maintain accurate Multi-Element Accounting form if applicable
Coordinate customer shipments and ensure all necessary document is in compliance with local regulatory requirements as well as customer requirements
Update required information in Customer’s supplier website if required
Alert/Escalate Account Team and Business Management Operations for any ship date discrepancies between Customer Request and AMAT’s commit date
Maintain excellent communication with customers to meet their needs and ensure satisfaction
Support customer repeat order configuration activities working with Product Marketing Engineers
Follow up Customer’s outstanding Accounts Receivables and resolve issues with administrative in nature
Develop knowledge of AMAT products

127

Order Management Resume Examples & Samples

Create under supervision quotations/opportunities in ERP system and provide to customer. Dealing with limited volume
Create under supervision and maintain accurate Sales Orders in ERP
Escalate customer requirements not being met
Demonstrates conceptual knowledge of theories, practices and procedures within a discipline

128

French Order Management Asap Start Resume Examples & Samples

You will be responsible for account administration and order processing
Helping business clients wit their orders, queries, account administration and logistics
Working with SAP
Complete fluency in French and English in speaking and writing
Previous customer services experience
Strong organisational, analytical, problem solving and administrative skills

129

Order Management Rep Resume Examples & Samples

High school education – college preferred
2-5 years related experience working in an Order Management role
Requires excellent clerical skills along with telephone interface experience
Good judgment is required in resolving problems and making recommendations
Ability to transfer data using a keyboard
Excellent Customer Service Skills
Great attention to detail
Excel & Word
High school education-college preferred
Oracle experience a preference
Quotes pricing and availability
Processes orders into an Oracle data base
Monitors backlog reports and works closely with the Operations group to meet product delivery dates
Corresponds with customers via email, fax and EDI
Checks status of orders per customer requests
Prepares required reports to the customer
Develop special reports to support customer needs
Ability to make use of excellent communications skills, written and verbal in English
Processing returns and credits when required
Manage the Collaborative planning process with our accounts
Retail Customer Service

130

Order Management Administrator Resume Examples & Samples

Checking incoming orders (contractual documents, correspondence, approvals)
Processing the order in the SAP system according to SOX and internal controls in place
On order completion; creation of invoices & issuing of credit notes
Develop financial and technical skills
Find creative ways to problem-solving
Organization & time management skills are essential with the capacity to multi-task
Quality driven with excellent attention to detail
Ability to work in international teams and environment

131

Order Management Global Split Process Specialist Resume Examples & Samples

Calculating the correct revenue split
Be dedicated point of contact for internal customers (Sales/Support/Commercial/Controlling/Revenue Recognition )
Use own initiative to improve processes and drive efficiency in the team
Knowledge of Order to Invoice processes is an advantage
Certificate of Secondary Education at the minimum

132

Order Management Associate Resume Examples & Samples

Ensure license entitlement is correctly entered into SAP systems to allow customers to receive correct software, access and license keys
Be dedicated point of contact for both external and internal customers (Sales/Support/Commercial)
Providing post sales support on contractual issues such as license transfers, contract migrations & amendments
Work experience in accounting preferred
Proactive and responsible approach to customer support

133

Order Management Resume Examples & Samples

Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to custome satisfaction
Represent HARMAN brands as liaison for Sales support activities related to product availability, quotation, order processing, product shipment, account status and after sale follow-up
Organize and prioritize workflow to meet customer timeframes while managing multiple assignments at once
Keep records of customer interactions and transactions
Interface with various in-house departments to plan and initiate customer request for product
3-5 years knowledge of customer service principles and practices or related experience
Knowledge of ERP Systems (SAP) and CRM applications (MS Dynamics). Willingness to learn other applications and programs required
Maintain high-level of customer service expected by our internal and external customers
Data collection and ordering

134

Order Management & Visibility Program Manager Resume Examples & Samples

You have remarkable ability to disseminate insights & analyse processes
You have experience in developing and implementing the necessary tools to establish end to end visibility and status tracking of orders throughout the various process flows
You have the relevant experience to develop, maintain and report on a suite of relevant performance metrics at both operational and executive levels
You have 5+ years working in a senior supply chain or other business performance management role with broad systems exposure
You have a substantial amount of change management experience introducing new programs, systems and processes
You ideally have change management training eg. Six Sigma green belt
You have the ability to work effectively across multiple stakeholder groups which include customer facing stakeholders and sales channels, marketing, third party logistics providers, Demand Planning, Logistics freight companies and bundling/kitting providers etc
You have excellent communication skills, a high degree of analytical and lateral thinking, pro-activity, and demonstrated modelling skills

135

Consultant, Order Management Resume Examples & Samples

At least 1 year experience in configuring and customizing Sterling Order Management
At least 1 year experience in SOA Architecture
At least 3 years experience in configuring and customizing Sterling Order Management
At least 3 years experience in SOA Architecture
At least 3 years experience in XML, XLST, XPath
At least 3 years experience in system integration of SOA based COTS products
At least 1 year experience in providing consulting services to external clients

136

Order Management Administrator Resume Examples & Samples

Review and proof orders for basic information to include: ship to, bill to, contract/bid numbers, sales reps, signed quotes, T&C’s, Customer Information worksheet, soft schedule request dates and other pertinent info as appropriate, to ensure completeness and compliance for processing
Resolve any quote/order questions with field contacts
Create purchase orders to vendors/suppliers and manage the ordering process with vendors
Maintain and resolve open purchase orders
Maintain and resolve open order lines
Receive and handle order inquiry calls from Customer Care and Sales relative to order status, schedules, or general questions

137

Lead Analyst, Order Management Resume Examples & Samples

Bachelor’s degree in Business, Finance, Sales & Marketing, Contracting or related field is required
A minimum of 6 years of business experience required
A minimum of 3 years of progressive experience in Customer Service / Sales & Marketing Support required
Experience in the medical device industry or an FDA/highly regulated industry required
Successful collaboration and team experience in a matrix organization supporting customers/field is required
Experience with order management activities with understanding of healthcare environment preferred
Strong computer skills and knowledge of various programs such as Microsoft Office is required
Experience with JDE or equivalent ERP system preferred
Proven strong analytical skills are required
Ability to work independently with minimal supervision is required
Excellent verbal and written communication skills is required
Ability to work in a complex matrix team environment is required
Requires domestic travel up to 15% of the timeCustomer Service

138

Order Management Associate Resume Examples & Samples

Bachelor's degree (in any discipline)
Excellent communication skill
Prior experience of working on SAP & SFDC in order management background will be an added advantage
Knowledge of Advance Excel will be added advantage

139

Order Management Accountant Resume Examples & Samples

Handling of global order management tasks such as e.g. monitoring of global sales order process, monitoring and approval of global credit and debit note request process
Monitoring of global sales order processes including the review of incomplete orders and error resolution of failed electronic orders
Regular monitoring of billing process and ensuring complete posting of billing documents in accounting
You support the global credit and debit note approval process as well as the sales-related accrual process for site-specific countries
You act as contact person for customer-related queries (e.g. price correction, invoice copies)
Cross functional team work with different countries and GBS streams as well as alignment with process management
You work closely with international project teams and with O2C process experts, thus ensuring and ensurance of global standard O2C processes

140

Regional Order Management Manager Resume Examples & Samples

High potential R Star Store Manager or R HQ Manager
Ability and desire to grow to the next level (DM or R HQ Director)
Ability to travel as needed within Region
Capability to provide objective feedback on initiatives and processes and influence others in a non-reporting relationship
Demonstrated success in driving results and execution with high performing teams
The ability to learn, and develop analytical skills including the use of a personal computer and Toys R Us systems
Lead special projects (significant merchandise moves, new system rollouts and programs, etc) at the regional level and contribute to program design or development at the national level
Partner with MP to maximize sales opportunities, unique store layouts, and drive remodel layout enhancements
Work in partnership with MP&A to drive in stocks on remodel/new store openings, weekly Ad product, seasonal and Regional assortments
Work with and support the RVP in the budgeting and P&L review process
Drive execution of remodel and new store processes to identify sales opportunities, reduce costs and ensure delivery of flawless stores for GO
Act as a direct point of contact for R HQ regarding
Implementation of new merchandising concepts , sales driving
Field testing initiatives/communications to ensure ease of execution
Inventory balancing within Stores/Districts/Regions
Logistics initiatives including managed flow
Facilities and Maintenance projects
Demos and Events
Ad Set Reviews and price change
Vendor partnership to drive execution of services including merchant vendors, Premium, Floor Care, Kiddie Kandids, Motherhood Maternity, and NEW

141

Order Management Manager Resume Examples & Samples

Overseeing the order management team in Sunnyvale and team members located abroad
Managing our offshore order entry partner. Monitor their activities, measure accuracy and workload and meet regularly with partner to address issues and design processes based on department needs
Ensuring that orders across all regions are handled timely and accurately and email inquiries are addressed promptly
Monitoring individual workload and making adjustments to account coverage so that order volume is balanced across desks
Ensuring quarter-end deadlines are clearly communicated to the support and Sales organization
Identifying areas for process improvement and coordinating with multiple departments to draft and implement solutions
Delivering quarterly bookings and metric reporting to upper management and produce other reports as needed
Providing support for Global Trade Compliance, Operations and Sales teams and liaise between
Sales and internal departments, including Finance and Manufacturing
Support internal audit, internal controls and SOX initiatives
Reinforcing guidelines to ensure effective resource utilization in meeting customer needs
Documenting processes and desktop procedures to facilitate training of new team members
Manages an overall group size about 20 people
5+ years experience in leading a functional order management team
Ability to work with others in a collaborative team environment
Supervisor organizational and follow-through skills
Acceptable to a change environment and flexibility around work assignments
Ability to manage a workforce of about 20 in size and growing
Thrives in a fast pace environment

142

Order Management & Logistics Manager Resume Examples & Samples

Lead a team of ILCs and responsible for order management and logistical coordination activities of the AP Hub
Responsible to resource planning and development of ILC team to ensure a highly capable and professional ILC team
Support resolution of major issues related to customer orders to ensure meeting both the external and internal customer expectations in a timely and professional manner
A key team member of the AP deployment and implementation, working closely with the SMART system transformation team
Develop and implement action plans and programs to meet the KPI and Objectives of the AP Hub
Constantly develop action plans and programs to enhance AP Hub operations for better customer service and operation excellence for productivity improvement
Support the setting up of new sales entity transaction for market expansion and growth

143

Manager, Order Management Resume Examples & Samples

Responsible for delivering Comcast Business Service to commercial customers
Leads a supervisory team of three, accountable to "50 business service agents
Monitors key performance indicators and looks for opportunities for improvement
Makes process improvements to improve quality and drive efficiency
Develops new and existing supervisory leaders. Provides direction to supervisory staff
Recommends new measurement and reporting requirements to determine if process changes are working
Represents service delivery to outside organization
Supports regional partners in the achievement of business plans
Assess impacts of new initiatives before they are implemented within the organization and works with business partners to ensure flawless implementation
Analyzes employee performance and works with supervisors to develop improvement plans
Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs
Works with internal and external customers to ensure a positive installation experience
Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation
Hires, coaches and evaluates service delivery personnel based on performance standards
Evaluates performance data on key metrics and provides continuous performance feedback to team

144

Prague Order Management Developer Resume Examples & Samples

Pick user stories or jira bug fixes and gain understanding of the issue/new feature, which might sometimes mean go to a BA to understand fully
Develop the new features or bug fixes in the system in java – following TDD and DDD principles and a tight dev process driven by Attlassian Stash/BitBucker (git)
Get the changes dev tested or integration tested at times
Cooperate with Test Automation and QA teams if issues are found in the developed features or bug fixes
Third-line support for all our applications in PROD. We have a different team looking after PROD environment (1st and 2nd line support), they seek our help only when unsure of why the application behaves a certain way. We split this in rota in the team, so each one has 1 day every week on average to cover (8 hours)
Help other team members when unsure, try to act as a team player and get all required features or bug fixes done in the team
Establish and maintain relationships with other teams, namely the support teams and teams we directly interact with (frontend and middle office)
Proficient in writing and refactoring java code
Java OOP concept and basic Core Java 8 knowledge
Experience with middleware such as Tibco RV or Solace etc
Familiarity with Attlassian Toolset (Confluence, Jira, Jira Agile, Jira Service Desk, Bit Bucket, HipChat, Bamboo

145

Client Order Management Associate Resume Examples & Samples

Demonstrate that processes are followed accurately, methodical and conscientious approach to tasks
Understand and be able to articulate the risks associated with responsibilities, suggest approaches to mitigate risk. Escalate issues as appropriate at the earliest opportunity
Demonstrate the ability to balance client needs with BLK’s policies and operational procedures whilst managing expectation of clients
Take responsibility for completing work, seek ways to improve processes/system
Have a personal commitment to get the job done, take pride in what you do and how you perform
Models Service Excellence showing excellent communication through professional telephone/email etiquette and interpersonal skills
Previous experience in query handling and client servicing a distinct advantage
An investment professional with a strong understanding of investment management operations and your role within BLK's business
Flexible and open to accepting new challenges
Demonstrable experience after graduation and/or equivalent experience in a related field

146

Order Management Administrator Resume Examples & Samples

BA degree or equivalent experience
Minimum 1 year relevant experience in customer service/order administration, customer facing (internal or external) IT or sales environment including close liaison with account managers and partners in a channel go to market model
Good interpersonal skills with a confident professional telephone manner and strong communication skills are essential
Proactive business account management experience, preferred
Strong work ethics, integrity, accountability, honesty and positive attitude

147

Specialist, Order Management Resume Examples & Samples

High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred, with 1-3 years of customer service experience
Excellent written and verbal communication skills with the ability to prioritize and execute multiple tasks
Must function independently and possess organizational skills
Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer )
Working knowledge of computers preferably with an Order Entry System, Excel, Microsoft Word and Outlook
Flexibility is a must
Specific job assignments will require day, evening, weekend and holiday hours. Overtime may be required
Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies
Responsible for proper documentation of returned orders, credit memos, inquiries and complaints
Make follow-up calls if product needs cannot be met as expected
Maintain/work with data, tools or computer programs to facilitate management and monitoring of product and service information
Provide customer service to clients
Proactively communicate with hospital customers to increase customer satisfaction
Establish priorities and make decisions within prescribed parameters while working in a team setting
Investigate and resolve hospital shipment problems
Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review
Recognize, document and alert Management of trends in customer calls/usage. Recommends process improvements

148

Specialist, Order Management Resume Examples & Samples

Associate’s or Bachelor’s degree preferred, with 1-3 years of customer service experience
Flexibility is a must. Specific job assignments will require day, evening, weekend and holiday hours. Overtime may be required
Responsible for proper documentation and implementation of all orders received by phone, fax or other
Sources
Investigate and resolve hospital shipment problems. Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review

149

Product Manager, Order Management Resume Examples & Samples

Manage the portfolio lifecycle and solutions from strategic planning to end-user adoption
Manage a set of projects across the full software development life cycle; execution, status reporting and coordination against project plans and delivery commitments
Relate policies and complex process into product capability to support the portfolio vision and roadmap
Conduct market research, identify potential commercially available solutions, and manage existing and new vendor relationships
Meet frequently with product, engineering and business stakeholders to develop a deep understanding of their business process and needs
Developing product requirements, user stories and feature requirements to maintain the product backlog of priorities in close collaboration with engineering, operations, and business leaders
Creating roadmaps and specifying business and technical requirements by facilitating on-going interaction with business stakeholders, Engineering and other product owners
Collaborate with the Engineering teams to ensure projects are clearly defined and properly phased to facilitate timely delivery of functionality
Participate in cross-functional operating teams to deliver solutions and manage enhancement requests
Manage resolution of urgent technical issues while communicating changes to business stakeholders
Work with the Business Intelligence and Finance teams to deliver accurate reporting on key operating and financial metrics
Work with the Executive management team to ensure they are fully engaged in strategic and tactical planning decisions
5+ years of Product Management experience in a high-tech company, preferably in a B2C ecommerce environment
3+ years of experience leading software development projects with aggressive schedules; experience working in a Finance or Accounting role a plus
Deep expertise in transactional systems that support global ecommerce (point-of-sale, consumer billing, order management, invoicing, etc.)
Talent and passion for navigating the complexities of global commerce to better serve customers
Proven track record managing multiple, ongoing complex projects and implementation of web-based applications, while delivering on schedule
High level of initiative and desire to create a world-class experience for customers
Demonstrated experience operating as the Product Owner within an agile environment
Demonstrated expertise in best practices for software development, and the ability to evolve those practices according to technology and business trends
Experience converting market requirements and customer specifications into prioritized backlogs of requirements, user stories and tasks
Excellent written and spoken communication skills, including the ability to present complex concepts to highly technical and non-technical stakeholders
Comfortable presenting to large internal groups and C-level executives
Full product lifecycle management experience, including user acceptance testing, launch, and end of life processes
Ability to identify, evaluate, track and mitigate issues and risks. Create, maintain and disseminate project information to stakeholders
BA/BS required preferably in Computer Information Systems, Business Administration or related fields (applicable experience may be substituted)

150

Order Management Intern Resume Examples & Samples

Planning and pro-actively managing the fulfillment of a customer order from Order to Acceptance
Frequent communication with different stakeholders in various functions, required to assist in completing the order (including individuals from the commercial team, manufacturing, finance, supply chain, project management, controllership, etc)
Ensure orders and revenue backlog integrity. Provide regular and timely updates on risks for revenue with the aim to maximize forecasting accuracy
Pro-actively monitoring and managing key business and functional metrics
Ordering demo inventory in support of Commercial Sales
Ensuring accuracy of customer invoicing and issuing invoices in a timely manner
Creating and updating Work Instructions and Job Aids
Participation in the annual physical inventory activities
Proficiency in computer skills including MS Office, with an ability to learn new systems
Analytical and communication skills with the ability to effectively communicate issues to stakeholders in an easy to understand manner
Ability to work in a metrics, process-oriented environment
Exhibits behavior of being a self-starter driven to meet deadlines while continuously seeking a “better way” of accomplishing tasks and improving processes
Exhibits a strong work ethic and ability to work well both independently and within a team
Experience with QRP Quoting Tool, Oracle, eOM Order Management systems an asset

151

Oracle Order Management Resume Examples & Samples

Work with the X-rite/Pantone global enterprise team to get Oracle solutions in place to support business processes
Work in partnership with the business to understand the Oracle application and document their business processes, issues, challenges, and opportunities
Act as a consultant to business counterparts to improve the usage of existing system solutions
Provide short-term, mid-term, and long-term solutions to business issues
Document clear requirements, prepare functional design documents, monitor project progress, and test solutions prior to release to users for further user testing
Coordinate testing with end users
Prepare training materials and provide user training. Maintain appropriate documentation
Provide hands-on troubleshooting and support when required
Ensure effective support for Oracle solutions
Use Oracle Support to research new functionality, troubleshoot problems, and escalate into Service Requests
Deploy global application projects into the respective regions
Utilize DBS, participate in Daily management meetings, and adhering to standard work (and work with team to continuously improve the process)
Maintains confidentiality on all information, data and discussions
Perform additional job functions as necessary to those listed above
Expertise in at least 1 large scale Oracle implementation projects
University degree in Computer Science, Information Systems, Business Administration, or the equivalent combination
Ability to be part of a large implementation team and excel in a team environment
Proven experience working with Oracle Support to investigate, research, recommend and test Oracle EBS patches
Technical skills, including writing SQL and PL/SQL queries, using TOAD, EBS Workflow Administrator and XML Publisher, a plus
Excellent verbal, active listening, and written communication skills along with demonstrated facilitation skills
Ability to travel for global deployment and support
Keen attention to detail; solid organizational and time management skills

152

Manager, Customer Order Management Resume Examples & Samples

Manage a team of Order Management Analysts to pursue continuous improvement opportunities, take proactive measures, and adhere to policies and procedures
Establish a collaborative relationship with business partners and supplier to process, ship and proactively monitor orders in accordance with policies and procedures
Prompt feedback is provided to appropriate key stakeholders regarding potential order management related issues that affect level of customer service
Development and maintenance of key internal and external relationships at appropriate levels
Effective exchange and delivery of information and services related to the ordering, allocation, and delivery of our products to sales teams
Teams clearly understand their accountabilities, have the capabilities to do the work and are motivated to deliver results
Needs of our business partners are met in a timely, accurate and responsive manner

153

Manager, Carrier Order Management Resume Examples & Samples

Develop and maintain order assignment and monitoring based on tasks, goals, time frame requirements
Serve as the team manager for the Order Management team working with the customer for new product offerings process, new initiatives, system upgrades, and coordinate communication and training
Serve as the manager for in-house and out sourced resources. Manage team to exceed SLAs relative to order entry, reject resolution and interval
Responsible for issue resolution or escalation in a timely manner
Reconcile work in progress and completed against estimated timeframes to develop necessary action plans for instances outside Service Level Objective
Prepare status reports and analyze data to make recommendations to manager and senior management and end-users
Responsible for billing and commissioning issues research and resolution

154

Associate Order Management Resume Examples & Samples

Backlog Management/Order Changes – Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and S Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest
Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System
As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations
Proficiency on Windows-based PC required
Flexibility and ability to multi-task required.
Experience in a business to business environment preferred.
Ability to work in non-standard shifts

155

Team Lead Order Management Resume Examples & Samples

People management (capacity planning, development of own staff, coaching, performance management)
Ensure that quality of operations is in line with agreed standards/specifications and fully compliant
Escalations management (external from distributors and customers; internal from Factories, BL Directors and Supply Chain Managers)
Manage and create a working environment enabling the team to deliver excellent service levels at minimum integrated supply chain cost
Monitor the Key Performance indicators and take necessary actions as soon as possible to steer and correct
Drive process standardization within your Value Stream
Improve the business performance by applying LEAN in the Value Stream
Identifying improvement areas
Initiating and leading new (improvement) projects
Assuring that the necessary process changes are implemented

156

Order Management Team Lead Resume Examples & Samples

The focus of this job is on producing high quality, detailed work based on established standards, guidelines and procedures. Precise, consistent work output is essential requiring patience and a willingness to handle and complete one task at a time
Consistent, error free work based on defined regulations and standards are key measures of job performance success. Obtain title order files and enter into TEFS system
Learn and follow Standard naming conventions per the Stewart Standards
Liaise with local office personal to ensure timely resolution to any order related issues
Navigate multiple websites in order to research missing data
Proficient in Data Entry/Typing of 50 WPH
Accuracy and thoroughness are essential
Completion of a high school diploma
2 years of data entry experience

157

Order Management Associate Resume Examples & Samples

Extensive knowledge in a specialized function
A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered
Minimal supervision
Work may be done without established procedures
Demonstrates technical/administrative expertise
May be a team leader without hire/fire responsibility
Oversees and implements all day-to-day order coordination activities and on-time delivery per customer expectations (inclusive of material, labor and applicable MRO)
Collaborates with Project Managers, Supply Chain & Allocation Managers to monitor order progress, allocations and releases
Manages the business policies and procedures associated with order flow paths and discrepancy resolution
Tracks KPIs and identifies improvement opportunities
Ensures systems and related data requirements are properly maintained

158

Manager, Order Management Resume Examples & Samples

Leads a supervisory team of seven, accountable to 75 business service agents
Develops new supervisory leaders. Provides direction to supervisory staff
Represents service delivery to ourside organization

159

Order Management Team Leader Resume Examples & Samples

Lead a high volume, fast pace order management team through the wing to wing process of order execution and drive equipment delivery, sales and revenue recognition for $1billion business
Ensure the quality of order execution supports the extended field team (sales and install project management) and delights customers
Work cross functionally with OTR (Order to Remittance) business partners (Install Project Management , Logistics,
Minimum 2 years of work experience in an operational execution role (team supervisor, materials operations, etc)
Ability to lead & set direction for a team including demonstrated ability to motivate, influence and problem solve
Strong Computer skills, e.g. Microsoft Excel, Word, and PowerPoint
Ability to flex schedule (including weekends) during peak periods (quarter close)
Knowledge of GEHC order operations processes and requirements
Previous direct management experience
Prior experience in a sales related industry or transactional environment
Proven teamwork and collaboration skills
Proactive/resourceful
Knowledge of GEHC commercial operations processes and systems
Excellent strategic & tactical execution skill sets
Ability to drive change and continuous improvement
Aptitude and success in fostering solid, value-based relationships with internal and external customers
Strong organization, time management and prioritization skills
Lean or Six Sigma experience
Ability to act as a change agent; skilled in change management principles
Can effectively communicate across multiple levels of the organization
Ability to effectively resolve challenging customer escalations

160

Manager, Furniture Order Management Services Resume Examples & Samples

Build an empowered associate team through coaching, monitoring, providing feedback and training to drive superior customer service at the individual and team levels. Motivates and coaches team to perform with excellence and attention to detail
Responsible for developing team performance objectives in alignment with Furniture Sales Operations Sr. Manager, and Furniture Director. Monitor performance of associates against objectives, develop performance improvement plans as needed, monitor and supervise overall performance of individuals
Oversees work input and output and ensure efficient workflow with minimal errors and optimal production. Analyze business requirements for overflow capacity in order management, customer care and project coordination and build fact-based recommendations for the organizational approach for each discipline
Oversees the order entry, order processing, purchasing and customer service activities performed by Regional Customer Care associates. Troubleshoots and resolves order management issues and problems in a timely manner. Manages work load of personnel, leveling and re-assigning as required to ensure timely order entry, processing and order management
Oversees the development of standard account programs and implementation activities performed by the Furniture Customer Care Specialists
Responsible for hiring, training, and developing highly competent staff. Provides guidance on personnel goals and objectives through clear, effective, timely and constructive feedback to employees
Conducts daily, weekly and monthly meetings with team to keep abreast and oversees work input and output, ensure teams are meeting deadlines, solicit opportunities for improvement, and in general provide overall management guidance and direction on work process, issues and corrective action
Oversees the customer care team’s responsibilities for set up and maintenance of collateral material and promotional products nationally, ensuring vendor price lists, marketing brochures, cut sheets and trade show swag are on hand, current and readily available
Recommend and work with Furniture Sales Operations Sr. Manager/Director to develop and provide key performance indicator reports on a weekly, bi-weekly or monthly basis as determined by management. Implement measurable goals and performance tracking programs and review regularly with staff and management
Troubleshoot business issues, develop and implement corrective action plans. Communicate plans with appropriate parties. Engage field support resources as appropriate on relevant issues
Participates in Corporate or Regional process improvement teams or councils, provides recommendations and modifications to operating policies and procedures, assist with training and implementation to attain greater profitability and efficiency in work
Reviews and evaluates business reports (CFS and other) for status of eligible billing and ensure billing occurs in correct periods. Work with field teams and corporate disciplines to ensure timely and accurate billing of orders and revenue is recognized appropriately according to company standards
Develops and maintains strong relationships with the Business Interiors by Staples preferred vendor partners, internal departmental management and staff, regional support teams and furniture leadership
Conducts CSAT surveys with internal and external customer groups on a regular basis and incorporate results into individual performance plans and KPI’s
Works within budgeted operating expenses and reports monthly, quarterly, and yearly variances as appropriate for this position
Works closely with field support teams to help develop strategic plans for major project implementation and / or accounts
Monitors order management reports to ensure timely transaction processing and timely customer billing
Ability to multi-task projects across significant geography
Excellent understanding of the interior design process and the process of outsourcing design work
Competent in the use of metrics and measures
Good furniture product knowledge
Ability to function as a member of matrix management team
Ability to lead, motivate, and manage for results
Computer literacy, competency related to MS Windows based desktop applications
Minimum of five (5) years management/supervisory experience in Customer Service and Project Management
Minimum of five (2) years contract furniture industry experience preferred
Working knowledge of CFS application desired or previous experience in similar Order Management System
Experienced and proficient in MS Word, MS Excel, with some working knowledge and skill in MS PowerPoint

161

International Filtration Customer Order Management Senior Analyst Resume Examples & Samples

Ensures that customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required
Acts as customer contact regarding order issues, scheduling, and shipping
Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance
Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos)
Act as single point of contact to the customer for order inquiries
Possess general understanding of logistics, transportation, warehousing needs of assigned customer base
Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput
Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints
Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes
Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices
Hosts customers at local plant for customer visits, witness tests and/or factory tours
Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others. Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner. Must possess strong oral and written communication skills
Manage Execution - Must have strong ability to multitask and prioritize based on customer demands and workload
Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, a plus

162

Order Management Team Opportunities Resume Examples & Samples

Associate Roles: High School Diploma or general equivalency degree (GED) and related experience
Senior Associate and Specialist Roles: High School Diploma or GED and significant related experience
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Strong Communication Skills and ability to work in a multi-task, team environment
Proficiency with ERP financial modules

163

Manager of Order Management Resume Examples & Samples

Works with internal business partners to ensure business objectives are met or exceeded
Partners with sales and sales support leadership to maximize revenue, drive outstanding customer experience and achieve product delivery efficiency
Monitors and ensures compliance with all company policies
Oversees all project management functions within the order management organization
Interacts directly with multiple sales channels to provide support and ensure sales the needs of the sales organization are being met
Reviews and translates customer escalations, provides solutions and supports team to execute appropriate solutions and/or responses. Develops processes to improve workflow and department efficiency
Provides for data base management to support the integrity of data for enterprise supported tools and applications
Ensures Order Management organization is in alignment with company and region specific policies and procedures, including compliance with all federal, state and local commission and agency rules and regulations
Promotes positive work environment, motivates and coaches staff to achieve department and company goals
Demonstrates enterprise wide thinking by collaborating across regions on special projects and develops, builds and manages relationships with Center and regional peers

164

Order Management Country Team Manager Resume Examples & Samples

Leading a team of 5-10 employees, dedicated to the local customers served by the Center - monitoring their performance, team members‘ motivation, responsibility for their personal development and trainings,
Holding a role of Key Account Manager for country-specific topics, ensuring that legal, quantitative and qualitative indicators are met,
Cooperation with other country team leads/managers contributing proactively to the Center’s initiatives
Processing orders in SAP based on the input from customers and salesmen,
Customer support,
Controlling circulation of documents, verifying their correctness and monitoring shipping documents,
Close cooperation with various internal departments,
Contribution to different SCM and SAP projects

165

Order Management IV Resume Examples & Samples

Independently create quotations/opportunities in ERP system and provide to customer. Serve as SME for other team members
Create, maintain, and audit accurate Sales Orders in ERP
Handle escalations across functions and follow up on customer requirements not being met
Handle complex customer enquires via phone, e-mail, and fax and serve as escalation point for other team members
Maintain excellent communication with customers and internal stakeholders and become internal expert on customer needs
Develop understanding of customer specific and region/country specific requirements to enhance customer relationship and satisfaction
Develop in-depth knowledge of AMAT products to support complex orders. Review configurations and identify critical errors
Identify gaps in processes and opportunities for streamlining, cost reduction and other improvements. Support Continuous Improvement initiatives. Serve as SME and mentor other team members

166

Manager, Order Management Resume Examples & Samples

Aligns and implements order Management strategies
Implement changes to processes & systems
Support Continuous Improvement initiatives
Assess training needs and highlight to management for support
Works on issues where analysis of situation or data requires review of relevant factors
Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules

167

Order Management Agent With Dutch Resume Examples & Samples

To manage effectively designated team work-flow to achieve SLA and Targets
Management of relevant customer details
To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules
A minimum of 1 years’ experience with in an order to collect organisation (Required)
University Level education (desirable)
Fluency in Dutch and English both written and verbal
Adaptable to a changing environment & flexible with regard to working patterns

168

Order Management Reprentative Resume Examples & Samples

Cross reference all Commercial Service Agreements with Salesforce database
Make customer contact to schedule installation of services
Develop through training and on-the-job experience a thorough understanding of the entire ICOMs or CSG billing process including but not limited to: pro-rates, non-pays, rate increases, adjustments, credits, discounts, collections, renewals, and billing equations
Must be able to multi-task such as simultaneously using telephone and computer skills
Prefer knowledge of cable billing system

169

Order Management Lead Resume Examples & Samples

Performs all the essential duties and responsibilities of an Order Management representative
Assists Order Management Reps with answering questions and/or providing coaching to ensure reps understand troubleshooting, all products and services, and has strong knowledge of policies and procedures
Manages workload and resources to maintain SLA’s
Maintain dashboards and rep views
Works with Supervisors to ensure Team development
Assists in handling escalations, problem-solving issues, and difficult customer calls—while working with the management team
Assists in building team environment: Inclusion, contests, activities, etc
Demonstrates the ability to prioritize an OMR queue
Manages all expedites and escalations

170

Order Management Administrator With Italian Resume Examples & Samples

Act as primary point of contact to accept material orders from customers via phone, fax EDI and email
Process customer material return requests according to standard procedures
Accurately enter orders into SAP system for fulfillment within a specified timeframe from receipt
Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, pricing, schedulers, procurement buyers and sales teams
Assess accuracy of process documentation and propose corrections
Demonstrated ability to interface and gain cooperation with Customers, sales people, and members of Inter-functional departments
Team player with strong sense of responsibility
Ability to meet very specific deadlines
Computer literate with competency in Windows
A good understanding of CRM and ERP systems. Knowledge of SAP
Languages:Advanced English mandatory and Italian

171

Order Management Architect Resume Examples & Samples

Candidate must have past experience in working with Retail, Wholesale, and E-Commerce business processes
Must have strong communication skills – verbal and written
Should be comfortable with hands-on instructor led role to a business or IT user group
Must be familiar and able to define and build documents using MS Office products (Word, Excel, Power Point, Project, and Visio)
Hands on Experience with Manhattan Associates Distribution Order Management (DOM) Software
Hands on Experience writing SQL Queries for reporting and research purposes

172

Order Management Manager Industry Technology Consulting Resume Examples & Samples

Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems
Decisions often impact the team in which they reside
Bachelor degree above
At least 3 years working experience in consulting firms
Ability to meet travel requirements, when applicable

173

Order Management & Logistics Specialist Resume Examples & Samples

Setup and definition of the Order Management and Logistics process for the Industry Solutions Center
Processing of Customer Orders, software entitlement, and delivery
Managing invoicing to customers
Manage all export regulatory requirements
Maintaining and interfacing with the Internal IT team on business requirements for SAP
Interfacing with Suppliers (internal and external) to ensure adequate supply of product components
Pro-actively work with the Industry Solutions Business leaders to ensure that new offerings are enabled for order processing effectively and efficiently
Strong self-motivation; must be able to succeed with minimal resources and minimal supervision
Excellent work ethic, dependable and responsible; team player and highly collaborative
Logical and Creative problem-solving skills and good analytical skills
Passionate about customer service
Must be a flexible self-starter who can ramp up with new requirements quickly and can adapt to a growing and evolving team
At least 3 years of experience in an Order Management and Logistics functions
Experience in documenting processes and maintain process documentation
Strong SAP experience demonstrating a thorough practical understanding of the Order to Cash process and associated interdependencies
Global MNE Software experience a preference
Has basic experience in purchasing and procurement
High passion towards quality and making a difference within an organization
Excellent communication skills (written and verbal), with specific experience managing information up and down within a diverse and geographically distributed organization
Be a thought leader, product owner and customer champion in our industry domain, and push the envelope on innovation by bringing forward new ideas and processes for improving the efficiency of our execution and validation processes

174

Senior Analyst, Order Management Resume Examples & Samples

Collect information to analyze and evaluate existing or developed T-Mobile applications or systems, prepare detailed flow charts and diagrams outlining systems capabilities and processes. Translate business and user requirements into accurate system requirements specification documents through systems and data analysis
Coordinate and manage project Change Requests. Communicate effectively to keep business, IT and project personnel up to date
Ability to estimate task and workload to achieve deliverables and goals, delivering on time and on estimation
Interacts regularly with Product Owners, Architects, Developers, Application Support and Operations
Assist in API design and management of Enterprise Architecture components and low-level technical Architecture design documents
Utilize departmental Software Development Lifecycle Methodology as a guide for analyst activities
Contribute to and work to meet project schedules by providing accurate estimates of effort required for analyst and development deliverables, by providing updates on project progress to team members, project management and project personnel, and by escalating issues that might affect project success to management
Maintain technical skills and expertise through continuing education and training
Collaborate/Partner with other teams including Enterprise Testing, Release Planning and Management, Development, Project Management, and Application Support on successful delivery of systems enhancements
Provide on call and after hours support as required for production releases
Minimum 5 years of development and analysis experience of medium to large-scale projects
Minimum 5 years of experience designing and supporting complex multi-tiered applications
Working knowledge of REST/JSON, JMS, Swagger, SOAP/WSDL
API first design experience with tools like Apigee
Must possess strong analytical and problem solving skills
Excellent communication and documentation skills are required
Ability to handle multiple concurrent activities and projects
Must possess solid project management skills and minimum 3 years leading small to medium-sized projects
Strong working knowledge of SDLC practices and procedures
Solid knowledge of canonical data models and management/governance of the model
Experience with multiple functional areas including billing and retail a plus
Experience working with at least 3 business applications/systems
Experience providing tier 4 production support
Experience with B2B or B2C development and analysis preferred
Experience with canonical models and management/governance, service governance, SOA architecture, and preferably with commercial tools like igniteXML
Application Development background required. This is a technically focused position and generally seen as a progression from a Development role
Knowledge of T-Mobile applications and systems a plus
Knowledge of wireless industry a plus
Experience mentoring other members of analyst/development staff

175

Senior IT Order Management Solutions Architect Resume Examples & Samples

Manages, maintains, enhances, and upgrades the systems for Order Management, and their integrations with other systems including e-Commerce, Order Fulfillment, Customer Care, Finance, and Data Warehouse
Coordinate internal and external, IT and business resources for execution of projects for Order Management
Analyze business requests, design solutions, set and coordinate delivery priorities, develop and execute test plans, and define and adjust schedules to meet business goals
Management and maintenance of custom and packaged Order Management applications; architecture, data model, configuration, integration, system performance management, re-engineering
Experience working with RDBMS, Web Services

176

Order Management Administrator Resume Examples & Samples

Validating order paperwork submitted by Sales
Completing and cross checking Salesforce.com opportunities and orders
Making relevant checks within the finance system, supporting new customer set up/existing customer update where required
Creating order packs for submission to the Invoicing team, using finance system to process orders
Managing order issues raised by Invoicing, and assisting Sales/Customers to resolution where required
Assisting with Salesforce.com quote creation or update where required
Managing and completing Data Administration and customer cases raised through SFDC
6 GCSEs or equivalent, preferably including English
A good level of IT literacy is essential, including experience of Microsoft Office, Windows, Outlook, and Explorer
Strong interpersonal as well as written communication skills are required
A second language would be advantageous

177

Order Management Supervisor Resume Examples & Samples

Assist members in requesting and acquiring information necessary for material, production and shipment through written or oral communication with customers and other departments
Checks and reviews all reports of members in order to determine its accuracy, completeness and the need for revision. Maintains group’s workflow through regular meetings
Maintain group’s work flow through regular meetings, enhance the group’s work methods through lectures, seminars and reporting activities and discipline subordinates through counseling and leadership by example
Monthly evaluation of Subordinates’ Performance using Monthly Performance Report Form
Conducts orientation and training of newly hired members through lectures, assign and plan the newly hired subordinate’s work by referring to the job description
Ensures up to date records of progress of production and shipment plans by regularly checking the bulletin board where reports are posted to be able to gauge the performance and solve whatever caused deviation
Reports and seeks’ Managers help in solving for shipment delays and constraints
Provides information related to Assembly production and shipment to customer through telephone or email upon request
Submits the following reports
Must be have a Bachelor's Degree in Business Administration
With a Master's Degree is an advantage
Should have at least 1 - 2 years of experience as Order Management Supervisor in a manufacturing company

178

Order Management Assistant Manager Resume Examples & Samples

Plans, organizes and controls the activities of supervisors, production planners, material planners and shippers of Order Management Department
Develops and implements activities that aim to increase added value and decrease controllable costs, failure costs and fixed costs in order to make profits
Prepares manpower forecast for smooth operation of task performed
Formulates section’s monthly responsibility center’s budget and forecast, validate its accuracy through actual expenses and make action plans for next month’s costs activities
Plans and implements methods to achieve and maintain 100% on time delivery, 100% Production and 100% Sales Achievement
Resolve production problems involving materials which affect the overall production operations to ensure timely products’ delivery and/or shipment
Negotiates and discuss with customers regarding forecast/future business volume and adjustment of shipping commitments due to production constraints
Supports and coordinates with forwarders for shipment matters and proceedings
Ensures that policies, procedures, rules and regulations, as well as ISO 9001, ISO 14001 and 5S requirements are strictly followed by all members
Establish annual and monthly section’s action plans together with Supervisors
Reviews and approves disciplinary action, leave application, requisition slip, overtime work reports, ISO documents and others
Reports and performs other task that may be assigned by the Manager
Must have at least a Bachelor's Degree in Management or Business Administration, Industrial Engineering courses
With Master's Degree is an advantage
With at least 3 years of experience as a Manager in a related field

179

EU Order Management Supervisor Resume Examples & Samples

Recruit, manage, coach and mentor EU Order Management team
Review and plan team’s work, taking remedial action when required
Undertakes all activities associated with Order Management (preparation and presentation of quotes, receiving and processing customer orders, management of all backlogs to the point of fulfilment)
Support and ensure accurate, compliant and on-time order fulfillment
Work closely with Operation teams
Resolve complex issues and support Order Management team in resolving customer issues swiftly and accurately
Participate in developing and implementing policies, procedures and process improvement initiatives in Europe ensuring consistency at the point of fulfillment
Maintain ISO certification and SOX compliance and ensure department meet required standards
Ensure that Order Management metrics are tracked in timely manner and met with upmost customer satisfaction
Takes responsibility for own personal development and knowing about the market and competition
Support Team in their development
Is aware of Health, Safety and environmental matters and conducts self in a way that does not put him/herself or any other person at risk. Highlights and works through issues that impact on teams Health Safety and Environment
3+ years regular experience of using ERP/CRM systems, preferably Oracle
Experience of Order management Customer Service Administration
Experience of working in an international environment, especially across Europe and US
Knowledge of international shipments
Experience of utilizing Customer service quality metrics to enhance customer service
Wide range of knowledge of the Sales process from quotes to final shipment of orders
Understanding of FCPA screening process
Experience of Complaint procedures and ISO audits
Excellent interpersonal skills, able to interact successfully at all levels within the business and across different cultures
Takes responsibility, self-sufficient and a self-starter, knows where boundaries exist and when to escalate matters
Have excellent written and verbal communication skills in English
Strong attention to detail and accuracy of information
Organized and thorough in approach to work/tasks
Flexible and willing to take on new challenges
Team player within own team and across the business, enthusiastic about excellent customer service
Able to work well under pressure , remaining calm and professional
Able to work to deadlines
Fluent in French and/or German

180

Order Management Associate / Specialist Resume Examples & Samples

Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy
Escalate all delays to internal groups including to the senior members of the team as appropriate
Creating and modification of customer master data
Good data interpretation skills
Ability to prioritise and attention to detail
Deadline oriented and ability to multi-task
Should possess excellent communication – written and verbal and able to work as a team

181

Order Management Asia Spcialist Resume Examples & Samples

Analyze, approve and process orders in compliance with DS policies and rules
Ensure internal key controls are strictly applied
Ensure the reliability and accuracy of customer database content (licenses and keys)
Support OTC process and reporting improvements (system enhancements, productivity, KPIs, cross-functional communication)
Support timely training to Sales organization and/or distributors (including update of training materials, maintain Partner Portal Site, etc.)

182

IS Order Management Resume Examples & Samples

English required; any other European language would be an advantage
Overall 5 years work experience, 2-3 years in the Procurement area would be an advantage
Strong negotiation or influencing skills
Ability to manage and prioritize own workload
Experience in coordinating projects or people

183

Order Management Manager Resume Examples & Samples

Supervise the administration of credit, collection and cash application policies as associated with trade receivables
Manage a team of collections analysts responsible the execution of executive Month End manual controls
Develop strong relationships with customers’ accounts payable contacts/buyers to pursue past dues, repayments and resolve issues with a high level of customer service
Ensure accountability and accuracy for 3rd party and bankruptcy processes
Provide operational governance and accountability to BPO including audits, operational feedback, meeting established SLA’s, review and adherence to standard operating procedures
Manage relationships with process owners to identify continuous improvement opportunities
Partner with Credit Card Merchant provider, Corporate Treasury and Banking institutions
Bachelor’s Degree in Business Administration, Accounting or Finance
Minimum of 5 to 8 years of experience in a finance or accounting department of a multinational company including demonstrated experience in dealing with credit and collections
Business-level English language skills (speaking and writing) required
Experience using SAP desired
Familiarity with US GAAP preferred
Have considerable experience with customer negotiations
Management and supervisory experience preferred, preferably in a shared service environment
Problem solving and analytical skills with a proactive management style to implement new processes
Knowledge of business processes supported by transaction processing capabilities
Ability to work independently, capable of handling multiple projects and deadlines simultaneously
Solid communication, interpersonal, and organization skills required
Ability to build, lead, and manage an effective team of highly-qualified and culturally diverse professionals
Have a thorough knowledge of credit-related laws
Ability to read, analyze and interpret corporate financial statements
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Experience working with credit scoring models
Strong communication, interpersonal, and organization skills required
Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required
Demonstrated commitment to education and professional development
Ability to operate independently and remain focused through change or uncertainty
Advanced problem solving and analytical skills with a proactive management style to implement new processes

184

Coordinator, Multiplication Order Management Resume Examples & Samples

Lead the HSE activities, requirements and behaviors as outlined in our HSE management system
Adherence to all corporate policies, procedures and guidelines
Adherence to and promotion of housekeeping policy
Assist in development of a budget and the ability to execute
Monitor costs as necessary
Supervise employees and other third party personnel as required
Balance KPI’s to meet the annual improvement objectives
Support and actively participate in QM process improvement initiatives
Manage contract templates working with Agronomists, SPS’s, Production Leaders and Legal
Enter and maintain grower/vendor contract data into SAP and other systems as required
Maintain grower/vendor contracts and files in organized fashion to aid in information and audit requirements
Ensure strict adherence to records retention policies
Responsible for documentation of parent seed assignment, goods issue to multiplication lot and reconciliation activities in conjunction with parent seed production specialists
Distribute information regarding phytosantitary inspection requirements from Crop Planner to responsible Agronomists and Production Specialists in time sensitive manner
Responsible for yield estimate updates to SAP
Responsible for summarization and circulation of Vendor Progress Reports on monthly basis
Prepare and execute any advance payments or withholdings as outlined in contract or directed by SPM or Production Leader
Prepare documentation/report for harvest or receiving activity and communicate with impacted site personnel
Assist in harvest schedule, adjustments and communication
Receive delivered seed onto system (SAP)
Monitor quality requirements as per contract
Prepare grower/vendor payments as per contract requirements
Report on grower/vendor payment progress and issues
Responsible for promoting improvement opportunities
Responsible to update and support documentation of workflow activities (QBS)
Responsible for stewardship reporting and adherence
Responsible for adoption and use of IT solutions as required
As time permits, support logistics and plant activities
Technical training and certifications preferred
AA degree preferred
Knowledge of office functions and processes, including MS Office, MS Databases and Spreadsheets, and SAP
Excellent analytical and deductive reasoning skills
Working knowledge of inventory management principals
Typically requires 2-3 years related experience
Excellent communication skills to work well with co-workers in a global environment
Good writing and math skills
Team orientated to work with everyone at the site to successfully complete work schedule and to accomplish safety targets
Trusted - Will need to make good sound judgment calls in regards to seed quality management that will be for the best interest of the company
Innovative - To always look to implement new procedures or technologies to improve work efficiencies
Detail/Accuracy Oriented - All procedures and policies must be understood and followed. Data entry into data management systems must be accurate due to decisions being made by other departments based on the information given
Ability to adapt to changing environmental/situational needs such as rain, snow storms and very cold temperatures that can affect the scheduling and operation of the plant
Ability to make timely, effective decisions
Ability to remain flexible and responsive when faced with multiple urgent requests due to change in schedule because of weather or variety changes
Focuses on customers - Is dedicated to meeting the expectations and requirements of internal and external customers
Manages for performance - Skillfully plans, organizes and monitors performance to create value and achieve excellence in delivery
Collaborates across boundaries - Collaborates effectively across organizational and functional boundaries, and leverages diversity

185

Order Management & IT PC Refresh Program Resume Examples & Samples

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Experience with PC hardware, software, and service provider vendors
Experience with working with global supplier (quotes, currencies, order portal management, escalation resolution, negotiation)

186

Representative, Customer Order Management Resume Examples & Samples

Taking inbound calls in a call center environment
Placing orders for medical supplies
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance

187

Senior Rep, Customer Order Management Resume Examples & Samples

Responsible for order entry
Providing problem resolution for customer orders
Making outbound calls
Taking inbound calls
May provide general guidance or technical assistance to less experienced team members

188

Representative, Customer Order Management Resume Examples & Samples

Taking inbound calls from pharmacies placing orders for pharmaceutical products in a call center environment
Working closely with Cardinal Health sales representatives and Cardinal Health distribution centers
Corresponding with customers via phone/fax/email
Prior computer experience using Microsoft Office systems

189

Supervisor, Order Management Resume Examples & Samples

Manage the Order Entry Coordinators by utilizing the Salesforce.com dashboard; the Fibertrak database; and the CMS Supervisor Tool. Assign daily work to Order Entry Coordinators, and post daily results
Supervise each order entry coordinator’s daily productivity and provide direction to order entry coordinators related to productivity by utilizing the scorecard, Salesforce.com dashboard; Fibertrak database; and CMS Supervisor Tool
Manage the communications between and Sales, Sales Support Specialists, Project Coordinators, Technical Operations, and Management
Manage daily reports and communicate with management related to order volume and productivity
Supervise special projects

190

Order Management Team Lead Resume Examples & Samples

Management of Order Management Team to ensure that all Customer orders EMEA are processed andfulfilled efficiently whilst adhering to all Order Management related requirements policies, proceduresand tools
Prioritization of workload amongst the team whilst providing help and assistance in terms of:order entry, invoicing, order fulfillment, hold / backlog management, equipment return process andgeneral processes. Ensuring adequate cover is available at all times and coordinating training to met theteam’s needs
Adherence to all SOX (Sarbanes Oxley) financial requirements and testing annually, ensuring alliancewith the Quality Management System and taking part in ISO audits and conducting internal audits
Leadership and performance management of the team, developing skills and abilities within the teamwhilst ensuring the necessary tools and training are available to achieve the most from each teammember
Daily issue resolution, dealing with customer complaints / issues and root cause analysisin accordance to Motorola Solutions high quality standards with the aim to increase and optimizecustomer satisfaction and loyalty
Management of customer expectations
Adherence to all Export-Control regulations in close cooperation with Export- Control Manager
Providing metrics and reports to Management as required
Contribute to strategy for OM and execute it
Use empowerment given to establish strong, agile and stable team

191

Order Management Associate Resume Examples & Samples

Validate all order paperwork submitted to ensure completeness and accuracy
Read contract to identify invoicing, special subscription invoicing terms, payment and acceptance terms
Process all orders timely to ensure shipment, implementation and revenue as quickly as possible while maintaining SOX compliance
Process all changes to orders timely
Set up contract and billing parameters in subscription billing system (iCab)
Validate customer setup, pricing schedules and rates to prepare billing events and monthly invoices
Process invoices timely while understanding effects on cash receipts
Email invoices to specific contract customers
Process professional services travel expense invoices as travel is incurred
Issue credits and re-bills of invoices accordingly
Reconcile order and invoicing dollars
Prep and process vendor invoices for payment
Setup staffing forecasts and budgets for professional services forecasting
Research discrepancies and present solutions to problems
Complete and submit all required SOX transactional review sign off forms timely and accurately
Document all order activity and attach all order paperwork in Oracle system
Log and track subscription transactions
Establish communication and coordination as needed with sales, service, professional services team, customer and all other departments regarding order status and inquiry
Other duties, as assigned
Strong Reasoning Ability
Must have strong problem solving skills
Must have strong mathematical skills, detailed oriented
Must have the ability to read and comprehend legal contracts
Must have strong Microsoft Excel knowledge

192

Specialist, Order Management Resume Examples & Samples

Match Sales Orders with company-wide inventory availability and order allocation/forecasting requirements for various product types. Assist in determining appropriate inventory levels to meet demands
Analyze report data to determine status of all items and orders to ensure corresponding relationship to avoid Company-wide stock shortages and outages
Manage returnable crate tracking, adjustments, and corrections
Manage KMA DDS billing exceptions (corrections)
Manage Memo Accounts (WGs going in, returns, sales to dealers, transfer to other memo accounts, dealer terminations)
Manage inventory adjustments – for total company
Special assignments/projects (M7 billing, Hay Distributions receiving, management reports, office supplies, forms when needed)
Develop and maintain order management reports and other duties as necessary
Minimum 3-5 years’ experience in order management or supply chain related role with order processing with strong emphasis preferred
Must have IT systems knowledge, including basicunderstanding of programming and updating of programs, in conjunction with a strong supply chain systems and implementation background

193

Order Management Resume Examples & Samples

Assure proper routing of the orders through to fulfillment
Application and adherence to guidelines for non-standard orders
Ensure that appropriate documentation is created and retained for pricing decisions. 3. Application of sales credit guidelines
Fulfillment of orders
Final review of the billing for accuracy
Work with IT to further the development and workflow of both the billing and sales databases
Participate in the investigation, review and resolution of client related issues and concerns about financial analysis as required
Bachelor's degree, preferably in Finance or Accounting, or equivalent work experience
1-2 years of order processing and/or customer service experience in the financial services industry
Proficient in Windows based PC applications including MS Outlook, Excel, Word, knowledge of PIMS and Salesforce.com is a plus

194

Order Management Manager Resume Examples & Samples

College graduate or actively involved in securing degree
Industry skills including strong product knowledge. A basic understanding of EDI will be needed – can be taught, but capacity for details must exist
Effective sales skills. Must be able to represent the product and help close business
PC skills including Windows, Excel, Word, Visio and PowerPoint
Excellent public speaking and presentation skills

195

Order Management Associate Resume Examples & Samples

Accurately upload client Purchase Orders
Manage all aspects of the Sales Order Cycle
Assist the Purchasing Team to resolve supplier order issues
Liaise with clients and any relevant internal staff to carry out logistical functions for project sales orders
Follow up and action daily, weekly or monthly reports
Proven experience in an order processing or sales support capacity (ideally in a manufacturing, logistics or information technology environment)
Previous experience in pre qualifying checks of orders and billing
Strong client service focus with proven capability to build rapport with internal and external clients
Ability to identify and meet deadlines while working under pressure from multiple stakeholders
Excellent administration skills that are coupled with your procurement skills
Flexible and adaptable nature that will enable you to be process driven as well as operationally focused

196

Order Management Resume Examples & Samples

Build individual skills and capabilities through learning opportunities such as training courses and on-the-job training
Support implementation of improvements for process efficiency, quality and control KPIs
Work on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective
Participate in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades
Strong verbal and written communication skills as well as good customer service skills
Fluency in additional European Language(s) would be advantageous
Experience of using SAP: The ability to navigate SAP modules. This may include Master Data, Order to Cash, APO, Return Transactions, Order Management, Pricing
In-depth understanding of OTC function including best practices, technologies, processes, procedures & tools
Proficiency in Microsoft Office, especially Excel
Solid analytical, problem solving and time management skills

197

Indigo Supplies Order Management Specialis Resume Examples & Samples

Prepares materials to communicate issue resolution for external customers
Reviews and analyzes reports detailing performance indicators, sales trends, and other sales data-related analysis, providing recommendations as appropriate
Manages post-sales order management (e.g., specialized product builds, performance reports, data analysis); handles a limited number of highly complex customer accounts
Coordinates non-exempt and Entry level team members by providing project management (e.g., coordinates day-to-day activities), mentoring, and coaching
Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary
Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments on sales data management topics
First level university degree with recommended focus in business or finance
Typically 2-4 years of experience
Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Advanced knowledge of internal processes and policies
Solid understanding of local legal compliance issues
Advanced time management skills
Basic mentoring and coaching skills

198

Order Management Associate Resume Examples & Samples

Review submitted customer orders for completeness, accuracy, and compliance to Box order acceptance policies
Daily processing of new Box customer orders
Daily provisioning of Box accounts (deliver services to customers)
Setup billing accounts for new Box customers and/or update billing for existing customers
Send initial invoice to customers via the billing system
Reconcile sales and billing through collaboration with the Revenue and Sales Operation teams and/or with Customers
Establish strong relationships with other departments (e.g. Sales, Client Services, Revenue/Billing Operations, Legal etc.)
Participate in month-end-close processes as needed to ensure a smooth close
Familiarity Software-as-a-Service a plus
Ability to prioritize workload and manage a high volume of transactions at quarter and month-end close while managing with accuracy and clarity
Ability to understand broader business and financial issues and impact
Prior order management, billing, revenue experience a plus
Ability to learn and grasp new concepts quickly

199

Supervisor, Order Management Resume Examples & Samples

Operate an Order Fulfillment Center responsible for supporting all sales channels across Enterprise
Provide support to the Order Operation team and customer to accurately report on order progression and other account related tasks
Validate orders to ensure: correct forms are used, appropriate signatures are obtained, revenue amounts are correct (MRC,NRC, and ICB elements)
Ensure all technical elements are validated against approved product sets
Coach and develop team members to meet and exceed quality/accuracy goals
Serve as a first level escalation contact to work with customers and internal resources to resolve identified issues
Assist with the monthly scorecard report/audits

200

LV Switchboards & Busways Order Management Resume Examples & Samples

Contract review ( Technical + commercial) with sales and internal team (Engg., purchase, manufacturing) after formal handover of input documents from sales
Arrange Kick of Meeting (KOM) with sales for defining the Project milestones which includes drawing approvals, manufacturing schedule and site requirement if any
Align the client requirements with internal teams after KOM
Recalculations of overall project cost and declare the revise figures to sales and MGM. Declare the Profit improvement plan if possible
Negotiations with vendors for bought out equipments. Technical evaluation of vendors. Alignment with SCM for final selection of vendor
Formation of project status charts for management reviews
Handing over of all technical documents to Engg. Team for drawing preparation
Responsible for submission of drawings to client and formal approvals from them to initiate the manufacturing process
Coordinate changes with internal teams. Monitor various order milestones for smooth and timely completion of the order as per contractual requirement
Ensure timely claim management for revision in order scope and formal approval from client. Preparation of formal case of any deferred in delivery for LD waiver
Alignment with manufacturing team for deliveries. Coordinate with client for inspections and get the formal inspection clearances
Co-ordinate with commercial counterpart for collecting / managing dues BG's, LCs in coordination with Sales
Coordination of site issues with service team for timely support to clients
Sharing lessons learnt with all departments time to time basis
What do I need to qualify for this job?
Electrical Engineer with 5-6 Years of experience in LV Switchboards design and order management
Good oral and written Communication skills
Presentation Skills is an added advantage

201

RTW Order Management Internship Resume Examples & Samples

To input and manage UNIFORM’s orders
To follows the reorders
To update orders
To input and manage special orders
Monitoring and reporting the production progress

202

Senior Product Manager Netsuite Order Management Resume Examples & Samples

Deeply understand customer needs and passionately represent the voice of the customer to your scrum team
Understand, contribute to, and execute the order management product strategy in the context of your team’s mission
Manage and prioritize the product backlog by making smart, decisive tradeoffs using data-driven analysis and sound judgment
Create epics and user stories in collaboration with your user experience designer
Drive the execution of this functionality with your scrum team in a timely manner
Participate in the daily standups, sprint planning meetings, sprint reviews and retrospectives
Collaborate with Product Management, User Experience, Development, QA, and Documentation teams to deliver great, innovative products to our customers
Support product marketing and solution consulting with training and content to assist in product launches
Drive continual innovation within your product area
3+ years of product management / product owner experience
Experience in order management/supply chain/e-commerce domain
Self-starter who demonstrates the ability to work in global, cross-functional team environment, collaborating with groups of subject matter experts (SME’s)
Passionate about designing and building the best possible product
Excellent (English) communication skills and the ability to clearly document product requirements / user stories
Strong leadership and communication skills and the ability to clearly articulate product functionality and requirements

203

Order Management Administrator With French Resume Examples & Samples

May perform one or more of the following duties
Participates in or leads cross-functional teams focused on the delivery of new or existing projects
Plans and directs schedules and may monitor budget/spending
Monitors the project from initiation through delivery
Organizes the interdepartmental activities ensuring completion of the project on schedule and within budget constraints
Responsible for coordinating the delivery of professional services to customers
Responsibilities include the overall planning, organizing, directing, controlling and delivery of all projects prioritized in alignment with the client’s expectations and business needs
Ensures the ongoing process/system capability associated with projects and manages any changes required to meet or exceed the expectations established in project designs

204

Sales Order Management Resume Examples & Samples

Subject matter expert for the ERP system and processes related to customer purchase order processing and maintenance/warranty contracts
Oversee all aspects of order processing including, but not limited to: international and domestic direct and reseller hardware and software orders, Product evaluations, RMA’s and support renewals; function as the escalation point for issues impacting order processing
Ensure sales order transactions are processed correctly and measure/report from receipt of PO to processing; including the accuracy and operational efficiency for Bookings metrics
Ensure that Orders reports are updated and distributed; review data to ensure that are correctly reporting; reconcile any differences and work with Business Applications when required
Manage the order processing and cross-functional dependencies, both domestic and international
Manage the Sales Order tracking process and reporting of problem resolution; establish metrics to measure the timeliness of the resolution; Lead the weekly meetings with the key stakeholders
Identify and implement process improvements to ensure maximum efficiency and productivity
Proficiency with Excel and Word
Customer Focused and responsive and committed to customer satisfaction
Team oriented and willingness to proactively interact with the team
Demonstrated ability to work effectively under tight timeframes and critical deadlines and understands how to prioritize task and multi-task
Excellent oral, written, and customer interface skills
Demonstrated ability to be detail oriented and possess good administrative and organizational skills with ability to follow through on assignments
Strong multitasking and organizational skills
Interpersonal and communication skills to effectively interact with customers
Excellent problem-solving and troubleshooting skills
Experience with an ERP System and knowledge of the Sales Force.com tool a plus

205

Order Management Resume Examples & Samples

Must have the ability to deal with problems involving few concrete variables and standardized situations
Must have the general knowledge of basic mathematical computations
Enter new, upgrade, downgrade, and disconnect service orders for sales

206

Administrator, Order Management Resume Examples & Samples

Accurately administer open International orders within agreed timescales to meet customer commitment
Ensure that orders are processed according to the specific rules relating to trading with countries and end customer
Terms and conditions
Review order book for orders in problem status daily and take corrective action as appropriate. Proactively review order
Book to ensure orders are dispatched according to customer request date in liaison with other relevant departments

207

Order Management Administrator Resume Examples & Samples

SAP, Microsoft Office, Salesforce skills are a plus but not required
Ability to work Independently
Work well under Deadlines

208

Regional Order Management Manager Resume Examples & Samples

Partner with District Managers to drive consistent execution and identify areas of improvement for all Order Management programs, including
Minimum of 5 years Retail management experience
Four-year Degree in a Business-related field
Ability to travel within local market up to 25%
Ability to take guest perspective in decision making
Demonstrated ability to drive exceptional business results
A deep understanding of store processes, policies, and procedures
Exceptional problem solving skills

209

Order Management Resume Examples & Samples

Track and trace Order Management files
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure documents are sent timely and arrival notices communicated to destination
6 months to 1 year related experience and/or training; or equivalent
Understanding of ocean documentation process a plus
Operations/Industry Knowledge preferred
A basic understanding of EDI will be needed
Thorough understandings of ocean shipment documentation process a plus
A proven history of providing exceptional customer service at all levels
Excellent organizational skills, time management skills in addition to a professional attitude
Proven leadership attitude and background
Strong MS Office skills including Excel, PowerPoint and Word

210

Order Management Asia Specialist Resume Examples & Samples

3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries
Support Order Management Asia Manager and team to improve OTC process and Reporting process
Define opportunity of system enhancement and work closely with Project team including other countries (called “Define” team)
Improve reporting process productivity including KPI
Improve OTC process productivity
Define opportunity of OTC process improvement including communication route with other functions (Sales/ Sales Ops/ IT/ Finance/ SBA etc.)
Support Newly acquired company integration Project
Data migration
Coordination of necessary trainings
Support timely training to Sales organizations and Distributors
Update training materials based on any system/ policy change
Maintain Partner Portal Site
Support training to Sales organizations/ Distributors (As organizer or presenter, based on the topics)
Support Day-to-day transactions
Process POs, RNs including License Key Orders and Media Orders in POs
Explain and answer questions for sales reps, partners and customers
Including as Sales administration role for Japan
Support smooth month-end/ quarter end closing

211

Order Management Operations Manager Resume Examples & Samples

Act as a subject matter expert on order management and custom care systems
Be heavily involved in the development and training of our order management leaders and athletes
Lead an experienced and energetic team ranging in size from 2-3 exempt leaders and 25-35 Fan Support Athletes whose main focus is to monitor order flow and processing as well as quickly identify and resolve customer order inquiries and internal tech opportunities
Drive execution of our internal processes surrounding customer communication and order flow trouble shooting, processing, and management
Provide support for the business and supply chain operations
Sports Fan, Knowledge of Sports, Sports Apparel Fan…By Fans, For Fans
Applicable work experience using Enterprise Resource Planning systems, Warehouse and Inventory Management Systems, Order Management Systems required; Manhattan and Oracle experience preferred
2 + years of work experience leading successful teams required; industry experience in e-commerce or direct to consumer retail environment preferred
Experience analyzing complex data and making data driven decisions required
Ability to adapt quickly to an existing, complex environment and the ability to quickly learn new concepts and software is necessary
Excellent teamwork skills required

212

Order Management Rep Resume Examples & Samples

Must have a working knowledge of personal computer and industry standard software programs to including Windows and Microsoft Office and be able to type at least 45 wpm
Requires adherence to Time Warner Cable Standards of Business Conduct. Position must assist in maintaining the confidentiality of customer and business data at all times
May also perform other reasonably related business duties as assigned by the supervisor and other management as required

213

Rep, Customer Order Management Resume Examples & Samples

2-4 years experience
Receives general direction on standard work; receives detailed instruction on new assignments
Answer incoming phone calls from customers, caregivers, and applicable referral sources
Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
Respond to customer questions and problems
Follow up on refused orders and orders that are returned without notification with customers and referrals
Process returns or exchange of product
Contact customers to inform them of additional information or payment needed
If necessary, switch backorder to “like” products and notify the customer
Place UPS, SurePost, and USPS tracers if customer does not receive package timely. Fill out appropriate paperwork
Attend any departmental or team meetings as directed
Attend any Company, departments, or team training sessions as directed
Participate in any call coaching sessions
Participate in any and all E-learning sessions as directed
If necessary, document or call any customers that return products unsolicited
Adhere to your posted schedule

214

Trainee, Order Management Resume Examples & Samples

Order handling and invoicing
Logistics coordination and shipment documentation
Documentary credits, collections and payment allocation
Bachelor or Master level studies in International Business or in a relevant field
Studies preferably in early stage
Finnish, English and French language skills
Interest in working in international environment
Cultural understanding
User skills in MS Office tools
Experience in export business is an asset

215

Representative, Customer Order Management Resume Examples & Samples

This position is focused primarily on customer service
Answer customer phone calls
Resolve issues with customers
Key/enter orders
Hours 10:45 AM - 7:15 PM

216

Director of Global Order Management Resume Examples & Samples

Collaborate with key stakeholders to optimize Order Management processes: (20%)
12 - 15 years experience in leading an Order Management operation
Ability to work with others in a collaborative team environment: works while in a matrix management environment
Demonstrates initiative, self-motivation and excellent organization skills, ability to set priorities, work under pressure, multitask, and meet deadlines
Strong interpersonal, verbal, and written communication skills
Ability to manage a workforce that exceeds 50+ in size
Organizational and team development
Thrive in a matrix management environment
Required Order Management experience, Account Collections a plus
Putting the customer in the forefront of everything you do
Ability to advance and assume more responsibilities in a growth environment
Outsourcing and/or offshoring

217

Product Manager Order Management Resume Examples & Samples

2-5 years Experience in Software / Product Management
Strong data analysis skills and knowledge of Microsoft Excel and SQL
Experience in API development and roll out is a plus
Highly energetic and self-motivated
Results driven-focus on operations & scale
Demonstrated ability to handle multiple tasks, to prioritize those tasks and meet deadlines
Fluent in Thai and English
Mandarin is a plus

218

Manager, Order Management Resume Examples & Samples

Act as key liaison to sales, account management, legal, finance and other finance ops teams related to the order to cash processes
Identify and drive process improvement initiatives working to improve accuracy, timeliness, and productivity within the team
Develop ad hoc analyses and standard management reports related quality, timeliness, and productivity processes
BS - Business, Information Systems or Finance or 3-5 years of business related experience
Strong technical competency using tools such as Access, Excel and PowerPoint
Strong project management and facilitation skills (PMP a plus)
Ability to negotiate mutually beneficial outcomes while driving performance

219

Order Management Administrator Resume Examples & Samples

Serve as the customer advocate in internal meetings and communications by escalating customer support and product issues
Handle order entry and contract review for assigned customers while ensuring that all purchase orders meet Vocollect’s bookable order criteria
Book orders, work closely with Sales and Production Planning to coordinate promise dates and ship dates with installation
Manage backlog of open orders, and coordinate fulfillment of backlog against changing deployment requirements, as needed
Handle or redirect inbound calls, faxes, and emails in a timely and courteous manner in support of sales orders, shipping information, billings, returns and general inquiries
Have a clear understanding of product offerings as well as any special promotional offerings in order to respond to customer requests for information
Request customer software for orders and updates. Control and generate associated software license keys
Ensure timely billing and support of service contracts orders
Proactively maintain comprehensive customer profiles, master data, contact data, installed base data within Oracle
Perform routine and ad-hoc analysis of entered orders, product returns and customer install base data
Update / maintain software and hardware support information
Assist in development, implementation and administration of special program offerings
Participate in identifying and enabling the implementation and maintenance of customer service processes and programs
Process RMAs for repair, upgrades and credits as requested by customer
Be responsible for an assigned territory within EMEA ensuring complete satisfaction with internal and external customers
Other customer services duties as required

220

Order Management Resume Examples & Samples

Handle complex customer inquires via phone, e-mail, and fax
Functional Knowledge
Business Expertise
Excellent “soft skills”

221

Manager, Order Management Resume Examples & Samples

Implements Order Management strategies
Ensures that cost and gross margin analysis are appropriate for booking and billing
Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families

222

IT Order Management Lead Resume Examples & Samples

Associate’s degree or higher from an accredited institution
Minimum of five (5) years of experience in the development/support of SAP Customer Facing IT applications (e.g. Sales, Marketing, Customer Service, eBusiness, Order Processing or Order FulFillment systems)
Bachelor degree in Management Information Systems, or Computer Science from an accredited university
Experience with SAP ECC/SD.or any other relevant SAP module
Experience working with multiple 3M businesses and/or international subsidiaries
Good judgment, and decision-making skills to objectively understand an issue and negotiate a resolution
Strong project management skills, Project Management certification is a plus
Supervisory experience in leading and motivating IT applications development teams
Willingness to travel when required

223

Order Management Architect Resume Examples & Samples

You have a strong experience with Sterling Order Management (OMS) Suite
You have extensive experience with eCommerce solutions for multi-channels Retailers
You have experience in integrating Sterling Order Management (OMS) Solutions with downstream back office systems
You have experience in integrating eCommerce Solutions with various communications protocols (SOAP, REST, WSDLs, Gateways, APIs, etc.)
You have a detailed knowledge of Service Oriented Architecture (SOA), Enterprise Service Bus (ESB), and Object Oriented Analysis and Design/Development (OOA/OOD)
Enterprise Service Bus (ESB)
REST Webservices
SOA/Enterprise Service Bus
SOAP

224

Order Management Resume Examples & Samples

Support to run the Global Customer Contact Center Japan
Drive the strategy and make the professional call center establishment in the organization
Work on the performance improvement with high value service provider to customers

225

Representative, Customer Order Management Resume Examples & Samples

Demonstrates working knowledge of business practices and procedures
Demonstrates working knowledge of product/service features used in customers' businesses
Interprets and applies systems knowledge and tools to manage customer requests with supervision
Resolves routine problems/issues
Coordinates problem resolution with alternate sources
Offers customers alternatives based on available tools and information
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Ensures that customers have a positive experience; commits to meet or exceed customer expectations
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness
Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
Listen and respond to customers' needs and concerns
Will be taking orders via phone, web, email and fax
Provide information about products and services
Handle returns or complaints
Research answers or solutions as needed
Refer customers to supervisors or managers
Minimum two years of college education, Associate Degree, or Degree in Medical allied courses such as health care, nursing, etc
Has at least 6 months working experience in BPO Customer Service and has handled pharmaceutical or health care accounts
Proficiency in verbal and written communication skills

226

Order Management Manager Resume Examples & Samples

Ensure internal and external customer satisfaction, as it relates to customer orders and customer requests for assistance and information
Support growth of business through support of Product Management objectives including new product launches and portfolio expansion plans
Ensure the timely and accurate review of all customer purchase orders, while working with the operations and product management group on ways to reduce the overall supply chain lead time to customers. Meet throughput targets as defined by the Order to Book Lead
Drive operational excellence in order validation, including such aspects as process flow, data integrity, information alignment, and continual improvements. Meet order quality goals
Leader for Value Stream activities for brands supported including leading Rapid Improvement Events, A3 projects and Just-Do-It initiatives
Responsible for employee satisfaction, development and engagement, including such aspects as performance management, coaching, training, deployment, attendance, rewards and recognition
Establish and compile metrics, monitor daily performance of the team
Complete capacity planning for future growth of business as well as to anticipate cyclical changes in customer ordering patterns and its impact on order validation
Manage/Participate in the implementation of new technologies including ERP and other software solutions
Create a learning environment open to change
Create, communicate, and implement goals, objectives and action plans for accomplishing goals to team
Ensure cost center budget compliance and development
Oversee day-to-day management of department, including the implementation of department and company policies and procedures
Designate resource allocation between groups based on daily requirements
Participate in new product launches through the Product Development Process. Develop strategic plans to support new products and programs
Liaison between organization and other functional departments (and/or managers) as needed
Bachelor’s degree in Business or relevant field
7-10 years progressive customer facing experience
Exceptional customer focus with ability to understand customer needs
Ability to interact and communicate effectively at all levels of the organization
Proven process improvement, lean methodology experience
Excellent oral, written and presentation skills
Problem solving ability in a complex environment
Ability to think strategically and execute to get results
Proven commitment to achieve goals
Ability to design and drive performance improvement
Customer centric with the ability to balance customer benefits and business goals effectively
Strong organizational skills with the ability to execute/implement on strategic design
Capability to manage multiple priorities, manage local and virtual teams and gain cooperation while driving accountability
Collaboration and strong interpersonal skills leading within the o

227

E-commerce Order Management Leader Resume Examples & Samples

Bachelor's degree in Business, Marketing or related experience. MBA preferred
5-7+ years in relevant E-Commerce, digital marketing and/or site operations and fulfillment roles preferred
Aptitude in working with E-Commerce and/or item management systems (e.g., CRM, CMS, EDI) and related processes (e.g., bug tracking, UAT) and analytics tools (e.g., Google Analytics, Site Catalyst)
Familiarity with primary website and E-Commerce programming languages desired
Ability to evaluate data and make informed recommendations and decisions based on findings, attention to detail
Ability to lead in a fast-paced environment, managing tasks on time and within budget
Excellent PC skills required, including Microsoft Excel, Word and PowerPoint

228

Order Management Agent Resume Examples & Samples

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Ensure documents are sent timely and arrival notices communicated to destination for Export shipments
Ensure accurate and timely client and vendor billing
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed and updated in the DLSOP
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)

229

Customer Representative, Order Management Resume Examples & Samples

High School Diploma or Equivalent Required
Minimum 3 years experience in a purchasing or customer service environment with demonstrated ability of written and oral communication skills
Computer (including keyboarding proficiency) skills including MS Office suite and Web tools. SAP experience is preferred
Experience with multi-tasking and ability to deal with frequent change
Individual must have a strong customer focus – for both internal and external customers
Ability to work effectively and cooperatively in teams and across functions is required
Bachelors Degree in related field preferred
Equivalent technical degree and /or experience will be also considered
Experience being a strong customer advocate and the voice of the customer internally

230

Order Management Administrator Resume Examples & Samples

Run reports according to SOX and internal controls
Ensure that customers receive correct invoices (billing and delivery)
Providing post-sales support
Work experience in corporate environment is an advantage
Various and interesting work in brand new fancy offices directly at metro Nové Butovice
Opportunities for professional growth in financial field
Opportunity to work from Home-office

231

Order Management Agent Resume Examples & Samples

Ability to communicate effectively to a variety of audiences
Ability to provide direction and motivate the team
Strong MS Office
Typing 60 WPM
Ten-key by touch

232

Coordinator Operations Order Management Resume Examples & Samples

Be responsible for Order Management, Fulfilment, Customer Operations and B2B Customer Service
Monitor PO management processes through workflow tools to achieve efficient and effective operations, in order to provide excellent service on global PO management to markets, Liaison Office (LO), sourcing and global functions
Proactively identify opportunities for internal supply chain efficiency improvements
Act as process expert to markets, sourcing, LO on resolving all issues related to PO Management
Ensure timely resolution of PO management requests/tickets in workflow tools in order to fulfill business objectives and communicate all necessary information to related parties
Meet Key Performance Indicator targets as set by Management
Work with Business Process Management team to achieve optimized business projects (e.g. communication tools enhancement, process improvement)
In close cooperation with other teams among the department, and ensure that expectations are met or exceeded
Assist the Manager to monitor the team performance, identify root cause and provide actionable solution plans
Handle ad-hoc projects as needed
Strong command of both written and spoken English and Chinese
Ability to identify and drive process improvement
Demonstrated business reasoning, analytical and critical thinking
Good team spirit; pleasant personality with good communication and interpersonal skills
Mature thinking, energetic, analytical, attention to details, well organized
Hard working and take initiative toward problems and willing to take new challenges
Strong proficiency in Windows based software (Excel, Word, Access, power-point), as well as adidas software (SIM, IB, ILS, RMS, eRooom, etc.), experience with SAP is preferred
University graduates preferable in business, supply chain, logistics, operations or relative discipline
Minimum three years practical working experience in supply chain area, preferably in multi-national company related to Apparel / Footwear industry
Solid work experience in order management is highly preferred

233

Supervisor, Order Management Resume Examples & Samples

Bachelor's degree in life or physical science and/or equivalent combination of education and experience is required
Minimum three to five years of progressive experience in a dynamic, multi-task operational environment with management responsibility and budget responsibility
Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred

234

Order Management Administrator Resume Examples & Samples

Experience working in as an administrator for production planning
Experience working in an injection molding requirement
Experience working in a FDA facility

235

Order Management Supervisor Resume Examples & Samples

Create an effective team environment that breeds innovation to increase customer value
Grow team members by coaching and providing learning and development opportunities
Gather, organize and analyze data for performance monitoring and decision making
Create and improve processes to surpass customer expectations
Develop mid-term team strategic priorities and execute short-term tactical plans
Collaborate effectively with customers, sales, product management, pricing and various other business functions
Experience in a supply chain management functional area related to order execution (manufacturing, logistics, purchasing, distribution, etc.)
Proven success as a leader of teams with or without formal supervisory authority
Demonstrated ability to organize, motivate and manage others to achieve business results
Experience utilizing SAP or other enterprise resource planning (ERP) or material requirements planning (MRP) systems
Strong knowledge of supply chain operations functions and processes (Plan, Source, Make, Deliver, Return). Demonstrated ability to effectively gather, organize and analyze data using MS Office or other applications
Excellent communication, time management and organization skills
Supply chain management education (APICS, CPM or other)
Proven success as a leader with formal supervisory authority. Application of supervisory approaches for work direction, motivation, performance management and disciplinary action
Process improvement or quality management experience or education (Six Sigma, Lean, ASQ)
Knowledge of the Siemens organization, businesses and processes
LI-VCB

236

Mgr, Order Management Resume Examples & Samples

Provides critical leadership within the order management organization; oversees fulfillment functions to ensure appropriate communication and workflow across all departments
Communicates company and department goals, strategic vision and information to staff, department leaders, cross functional departments and stakeholders effectively
Manages resources to meet or exceed customer and/or business expectations including but not limited to staffing and workload allocation
Partners with stakeholders on strategic business planning and initiatives, pilot testing, implementing best practices and optimizing work-flow to enhance performance and drive effective resource management to meet or exceed customer and business expectations
Develops self and others, models accountability, provides guidance, sets performance goals and expectations for the department, manages performance, provides training and development opportunities
May participate in the development of annual operating budgets and re-forecasts as necessary

237

Order Management Administrator Resume Examples & Samples

Verify orders and ensure that they include all mandatory information required to be able to process them; escalate in the timely manner
Process the orders within the KPIs
Verify that all prices are correct and checking the quotes
Ensure that all products included in the orders are active for the region (i.e. detect phase-outs)
Assist Team Manager in any issue in first instance and escalate the problem when necessary
Assist in resolving order discrepancies
Escalate any issue which was not solved in 24 hrs or needs manager help to be solved
Availability to cover order entry team members
Ensure that the end to end process is completely fulfilled
Third Level Diploma or equivalent with three years relevant experience
Familiarity with computers and related software
Organizational and problem solving skills with attention to detail is highly desired

238

Order Management Manager Resume Examples & Samples

Responsible for providing sales support through the quote to cash process, following up with Vertafore Sales Teams
Responsible for timely processing of all Customer orders through the entire sales order lifecycle utilizing Salesforce.com, Oracle and other tools across quote to cash
Responsible for enforcing internal Quoting, Order Entry, Fulfillment, Service Contracts and Billing process guidelines and Corporate control standards
Provides Subject Matter Expertise on lines-of-business (LOBs) across the quote-to-cash process
Performs analysis as required in order to determine root cause of any Order Operations issues
Leads Order Operations resolution activities, directly working with Customers, Sales, Professional Services, IT and Finance & Accounting Teams
Provides the standard for the Order Operations Team as this relates to communication and documentation
Provides analysis and reports to Senior Management and Order Operations on process and Customer issues
Designs and implements solutions around issue analysis
Provides training to Order Operations Team as required
Responsible for resolving quote to cash related issues with Customers, Sales, Professional Services, Service Contracts, Subscriptions, Billing, Finance & Accounting, and Legal
Ensures a positive Vertafore Customer experience
Completes other duties as appropriate and assigned by supervisor

239

IBM Sterling Order Management System Resume Examples & Samples

Develop Java based extensions of Sterling OMS, Java/EE, and Oracle and Middleware technologies
Design and implement Sterling OMS solutions into existing environments and designing business workflows to ensure proper application mapping/flow
Support a wide range of technology projects using Sterling OMS, including configurations, software development, installation of patches and upgrades, etc
Collaborate with Business Analysts, Solution Architects, Quality Assurance Analysts, Software Developers, and Release Analysts in a DevOps model to extend the capabilities of the Sterling OMS platform
Partner with other technical teams (middleware, database, infrastructure, etc.), create interface documents and mappings to ensure that the OMS Sterling is built in a Service Oriented Architecture manner
Participate and support in the solution testing and deployment
Provide technical expertise in establishing processes and procedures to ensure standards are followed
Consult on short and long term project planning efforts as relates to software development
Develop and document standard operating procedures, best practices and technical documentation in a technical repository
Foster a strong team dynamic
Provide 3rd-level application support for the OMS system/interfacing applications
Available for periodic off-hours work required including weekends and holidays
Available for 24 by 7 support as necessary
5+ years of Java development experience
Ability to collaborate with other technical experts and develop solution and functional design documents to support development of final solutions
Writing of product extensions and interfaces to ensure proper functionality and integration with other systems
Proven ability to partner with quality assurance teams to develop and execute automated testing scenarios to support end-user and performance-based testing
Experience in Oracle and Middleware technologies
Excellent verbal and written communication skills with proven ability to partner with stakeholders inside and outside of IS as well as vendors and other external entities
Ability to work independently with minimal direction be a self starter with strong initiative, and ability to manage/execute workload to deliver high quality results
Proven ability to provide project estimates and lead technical teams to consistently meet commitments
Excellent troubleshooting skills and the ability to logically think through problem resolution
4+ years of experience designing and implementing Sterling OMS solutions into existing environments
Experience with the following components of Sterling OMS: Sterling Distributed Order Management, Selling and Fulfillment, Global Inventory Visibility, Reverse Logistics, Supply Collaboration
Additonal experience with Sterling WebCallCenter, Sterling WebStore and Sterling RCP would be preferable but not required
4+ years of experience in a Sterling OMS production support team lead or related role, which includes: familiarity with WebSphere Commerce and experience with JMS messaging services
Configuration/Administrator level knowledge using Sterling Order Management components, API's, related interfaces and configuration
Strong leadership and teambuilding skills
Experience delivering complex but scalable business driven solutions

240

Order Management Associate Resume Examples & Samples

Order entry – Received via E-mail or fax
Process order change requests
Process RMA requests
Run EDI – check for order error’s (pricing issues, UOM issues, Terms issues) and resolve them or contact the sales person for assistance , book orders
Years of Experience in Field: 0
Years of Experience in Position: 0
Years of Experience in Supervising Employees: 0
Years of Experience in Field: 1 – 2 years
Knowledge and experience with Microsoft Excel to a beginner – intermediate level
Basic Accounting skills (equivalent to 1 year college level Accounting course)
Fluent and capable written and verbal communication skills
Associate Degree or higher

241

Spec-order Management Resume Examples & Samples

Responsible for the accurate preparation of all facility and customer related orders new installs and disconnects using Local Service Request forms or any other forms as required by LECs, CLECs, IXC’s, etc
Process customer orders in Metasolv and other internal systems for provisioning and tracking
Maintain internal databases with current information regarding status and progress of in-flight orders. This includes but is not limited to dates, order numbers, circuit ID's, FOC documentation, etc
Function as liaison between carriers and Windstream personnel on all matters related to ordering, testing and installing
Initiate appropriate levels of escalation, both internally and externally, on orders in jeopardy of missing due dates
Tracking orders through the process flow to ensure accurate and on time based on customer due date
Interact with outside departments, ILECs, CLECs, etc when required to facilitate faster delivery or removal of services
Communicate with carriers for critical dates and other relevant information pertinent to installations
Responsible for all scheduling and rescheduling of customer, ILEC and internal due dates
Support and/or participate in the organization's continuous process improvement/enhancement efforts

242

Specialist, Order Management Resume Examples & Samples

High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred, with 1-3 years of customer service experience
Responsible for proper documentation and implementation of all orders received by phone, fax or other sources. Responsible for proper documentation of returned orders, credit memos, inquiries and complaints
Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers. Investigate and resolve hospital shipment problems. Receive, investigate and communicate related to customer concerns; complete customer concern documentation accurately and timely, then forward to appropriate individual(s) for follow-up/review

243

Order Management Technical Expert Resume Examples & Samples

Drives and enables a robust transition plan for operations from a technical nature e.g. Mobile OSS / BSS systems and integration with MDS/CMP
Supports technical related issues for order management end to end process e.g. OSS / BSS systems and integration with Mobile MDS/CMP
Drives to conclusion CRs and business bug fixes in adhered time scales for project Tornado
Owns and deploys fixes on behalf of order management operations for Tornado linked to Mobile OSS/BSS and integration with MDS/CMP
Drives issues an risks associated with technical elements for migration and trials (Tornado)

244

Order Management Rep Resume Examples & Samples

Manage key customer agreements for the region which includes quotes, order booking, status updates and shipping
Book new orders when received by inside sales
Work with the planners to respond to customer expedite/status requests
Monitor plant backlog and request updates on past due orders. Update customers as required in case of delays
Work with the quality department to respond to customer documentation needs
3+ years’ experience preferably in the energy industry and/or in the valve or actuator industry
Excellent communication skills are required
Ability to communicate well with customers and end users
Good understanding of Cameron Optimus QTC processes and SAP transactions that support the process
Good understanding of Cameron products
Attention to detail, Sense of Urgency
Ability to communicate effectively with managers and employees located globally through emails, phone and video calls as well as in-person
Computer literate: Microsoft Office, CRM and SAP

245

Team Lead, Order Management Resume Examples & Samples

Provide input about regional requirements and ensure process compliance through a diverse matrix organisation
Partner with supply chain leaders and teams to ensure continuous improvement in shared order fulfilment processes
In close cooperation with the Manager Regional Customer Service, decide where to continuously develop people, processes and organisation towards the changing market needs with integral focus to eliminate complexity
Empower the Customer Service team to perform as Danfoss PS ambassadors in their responsible areas
Ensure that the team is living and performing up to the organisational roles, responsibilities and processes aligned with the overall Danfoss Core and Clear goals, and demonstrate leadership that is consistent with the Behaviours in Action
Create and maintain a performance-driven culture by applying our Performance Management process
In close cooperation with the Manager Regional Customer Service, agree on annual objectives for the assigned Customer Service team

246

Order Management / Mail Services Associate Resume Examples & Samples

Use of Salesforce to review and route documents
Distribute Hold reports
Research Holds
Make direct internal and external customer contact via phone or email as needed for order clarification
Document scanning
Oracle experience preferred
Salesforce experience
Exhibit excellent organizational skills
Demonstrated multi-tasking skills
Ability to work from digital documents
Various times of walking/standing
Ability to operate scanners and postage equipment
Willing to work flexible hours as needed

247

Order Management Supervisor Resume Examples & Samples

Monitors employee job performance through direct observation, coaching, counselling and motivation to maximize performance and ongoing personal development
Supports staff development towards developing sustainable on-going cross-training opportunities for employees in group
Assists with recruiting, hiring and performance appraisal of employees
Interacts with others to exchange or present information
Administers group and company policies
Foster and build relationships with business partners and Value Stream Managers
Ensure existing service levels are maintained and developed to support the needs of the business
Provides input into the development of standard practices, procedures and support for emerging business process changes and applications
Provides immediate supervision to a group, assigning tasks and checking work at regular intervals. A portion of the time is normally spent performing individual tasks related to the unit
Supervises employees who generally perform a single task. Typically supervises only one shift or one work group
Monitors projects to ensure completion on schedule and within budget
3rd Level Qualified
Ability to lead, motivate and direct a diverse team
Excellent communication skills, written and verbal,
Strong interpersonal skills, capable of dealing with people at various levels within the organisation
Good practical skills and problem solving skills
Flexibility with good organisational skills and an ability to prioritise and multi task

248

Order Management Associate Resume Examples & Samples

Candidates must be able to demonstrate aptitude for problem-solving and critical thinking
Ability to determine solutions for customers and get the “big-picture” view of the client contract & product fulfillment
Must be thorough, detail-oriented, organized & able to perform with a high level of accuracy
Processes monthly renewals per policy and communication to Sales Team
Responsible for fulfilling all audit requirements throughout year
Completes other assignments as required and/or assigned

249

Order Management Co-ordinator Resume Examples & Samples

75% Proactive transactional account/ order support as outlined above in the Job Summary
10% Communication with internal and external customers regarding order and delivery status
Communicate with customer in relation to Promise Ship Date (PSD) via open orders/back-order
Escalate issues that need support from management as early as possible to minimize impact on
3-5 years of related experience without required education
Computer: 1+ years preferred experience with both ERP and CRM systems. Microsoft Suite, Visio,
Excellent listening, questioning & communication skills (written & verbal), including good
Demonstrated analytical & Problem-solving ability
Solid understanding of business processes & organizational structures
Strong “I can” attitude & strong sense of ownership of customer issues. Positive attitude is a
Fluency in English & 2nd European language both verbal and written
Certification in problem solving/ root cause analysis & quality analysis
Experience working for a multinational company

250

Business Process Manager Spares Order Management Resume Examples & Samples

Define our future ways of doing spares order management
Implement the new way of working in all our entities round the world
Prepare the local organisations and drive the change management
Support the ERP implementation with site assessment, training and testing
Hold a master’s degree and have already shown a long list of tangible results within process improvements and efficiency initiatives
Have experiences from ERP roll-out and it is a definite plus if you understand Lean principles
Have experiences in processes documentation
Have excellent communication skills and can navigate on all levels in the organisation
Have strong skills within leadership, management and project management

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