Platform Operations Resume Samples

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M Lockman

Maverick

Lockman

5145 Fay Viaduct

Detroit

+1 (555) 747 0249

5145 Fay Viaduct

Detroit

Phone

p +1 (555) 747 0249

Experience Experience

San Francisco, CA

Platform Operations

San Francisco, CA

Mills, Shanahan and Champlin

San Francisco, CA

Platform Operations

Participating in regular team meetings to provide feedback around process improvement and increasing the service offering to clients
Perform system administration duties across the environment to provide support services for customer
Troubleshoot and resolve system issues and provide operations support for bridge calls
Participate in the development and implementation of UNIX related projects
Perform system recoveries
Security and performance monitoring and analysis
Conceptual knowledge of storage and networking components

New York, NY

Platform Operations Engineer

New York, NY

Shanahan-Wisozk

New York, NY

Platform Operations Engineer

Assist in projects to define, manage, and improve key alerting processes, including alert review and approval policies
In liaison with third party Managed Hosting/Service provider, perform Administration, Configuration and Maintenance of
Align with third party Managed Hosting/Service provider to ensure timely delivery of SaaS solutions and projects to ESKO customers
Working with stakeholders to analyze both technical and non-technical (process-related) improvement opportunities
Perform software releases using established automated procedures
Help to conceive, improve, test and ensure all systems comply with the ESKO defined platform operations standards and best practises (Deployment, Backups, Security Policies, Business Continuity and Disaster Recovery services)
Building enduring frameworks and standards that improve alerting practices of the Akamai Intelligent Platform

present

San Francisco, CA

Platform Operations Manager

San Francisco, CA

McClure-Satterfield

present

San Francisco, CA

Platform Operations Manager

present

Identifying improvements in the Platform that will enhance quality; liaising with US Quality Engineering teams for implementation
Working with Business Intelligence and Engineering teams to build dynamic, real-time insight dashboard tools and systems for quality monitoring
Continuously monitors, plans and manages execution of the API pricing strategy, identifying new opportunities to monetize the APIs and surrounding services
Ensuring Operational Visibility and effective Monitoring & Incident Management
Develops and maintains performance tracking and reporting capabilities to monitor and evolve Key Performance Indicators (KPIs)
Working with the Program Management team to ensure there is a central, streamlined documentation strategy
Regularly analyzes and reports on the efficiency and effectiveness of processes related to running the API Program

Education Education

Bachelor’s Degree in Computer Science

University of Florida

Bachelor’s Degree in Computer Science

Skills Skills

Demonstrable record of successful experience and essential knowledge/skills in the specific areas listed below
Technically creative, able to learn, and a strong troubleshooter
Ability to understand and write basic SQL queries
Highly self-motivated, self-disciplined, and able to work independently
Excellent timeliness and dependability
Demonstrated programming ability in Perl, Bourne Shell and/or Python
Strong interpersonal and communication skills
High level of attention to detail
Ability to administer LDAP, NFS, DNS servers in support of a small workgroup
Excellent written and verbal English skills

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Platform Operations Analyst Resume Examples & Samples

Provide dedicated coverage for large streaming sites (YouTube, DailyMotion, etc.) by leveraging NBCUniversal’s intelligent search system to identify potential unauthorized content
Reduce the amount of uptime for unauthorized videos and video streams by managing YouTube queues and other video site content management systems
Manual searches on major video platforms; investigate prevalence of unauthorized NBCUniversal content
Identify gaps in NBCU fingerprint reference library. Locate and ingest missing content
Triage and take action on urgent requests through piracy alert inbox
Categorize user generated videos and label assets for reporting purposes (brand reports, current season report, library titles, and others)
Assist with creation of brand/title specific reports through data gathering and analysis
Participate in team planning sessions and pitch-outs
Provide ongoing support for Operations team and Global Content Protection department
Participating with reporting on YouTube brand/title claiming efforts
Bachelor’s degree or 2 years of equivalent experience
Extensive knowledge of intellectual property, relevant technologies and terminologies
Deep knowledge of online videos platforms such as Youtube and Dailymotion
Effective project management and/or operations experience
Must have strong interpersonal skills, be a team player, work hands-on, and be able to multi-task and meet deadlines

E-commerce Platform Operations Manager Resume Examples & Samples

Lead and manage site team including cross functional teams from CRM, Finance, planning and Merchandising
Oversee site performance and ensure improvements to KPI’s
Forecast, plan and implement daily metrics by aligning with the marketing roadmap
Manage all business logic and PLP sorting rules with a clear focus on improving conversion rates
Build and develop projects to drive innovation across channels
Integrate and leverage global assets into regional requirements by partnering with global partners to enhance the site
Develop and enhance a strategy around on-site search: “searchandizing” optimization including identifying popular on site search trends and appropriate merchandising tactics
Analysis and constant improvement of shop home page, home page, landing pages
Continue to develop recommendations engine strategy and integration into other marketing channels
Assist in establishing optimal flow of goods protocol and processes in conjunction with the retail director of merchandise
Own and define all on-site product merchandising including, taxonomy, enrichment and optimized campaign landing pages
Provide recommendations for future site and conversion funnel enhancements, blueprint ideal consumer journey and execute the strategy on site
Work closely with the global center of excellence to leverage existing development work and localize for the Canadian marketplace
Establish Canadian specific functionality requirements and manage development roadmap
Provide reporting and business insight based on site user behavior via analytics
Manage the development, testing and implementation of new technologies and third party applications into the eCommerce systems architecture
Foster an effective working relationship with all internal departments impacted by e-commerce and brand marketing
Continue to optimize interface architecture between local, global and third party systems in order to streamline workflow
Other duties, as required
A high degree of computer competency; in particular the ability to work in numerous applications at one time and correlate information from one application to the next including a basic understanding of different file formats
Experience with CMS and OMS systems, a fundamental understanding of interface files and systems architecture commonly used in eCommerce operations
A clear understanding of business levers which impact eCommerce commercial success, CR%, traffic, average order value, etc.. and how to positively impact each of these in the Canadian marketplace
Intermediary experience with major analytics platforms(Google analytics, Coremetrics or Omniture)
The candidate must be self-directed and able to work in a highly flexible and informally structured environment. Exemplary multi-tasking and time management skills are a necessity
A clear understanding of best in class consumer/visitor experience in the modern digital world, a continually evolving perspective on the optimal consumer journey
A sound understanding of current and emerging eCommerce technologies and their on-site application
Intermediary working knowledge of the following software
Internet explorer, chrome, firefox, safari
Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and present those visually in Excel
University degree, BA preferred
Working knowledge of the apparel and / or sports industry an asset
5--7 years’ experience working in a major eCommerce or digital marketing organization
At least 5-7 years’ experience working on site optimization, enhancement or merchandising

Senior Data Platform Operations Engineer Snei Sd Resume Examples & Samples

Ensure performance, availability, replication and scalability of Cassandra service
Implement Cloud based continuous integration & continuous delivery
Closely work with big data modelers and scientists
Actively work with offshore team
Must have 5+ year’s professional experience as an administrator with data technologies, relational and non-relation data store solutions including Oracle, MySQL, Cassandra, Mongo DB RDS or NoSQL databases and associated practices
Must have experience with monitoring platforms using tools like Nagios/Wily, Console and Splunk for data reports
Nice to have good understanding of AWS, Hadoop stack, Elastic Search, Map Reduce, Hive, Hbase and Flume
Nice to have experience testing web services/APIs such as: REST, SOAP

Jade Platform Operations Resume Examples & Samples

End-User Support for inquiries and issues. This includes Incident Management and Adhoc Request support
Support System Integration testing, User Acceptance Testing for defects and enhancements to facilitate process improvement initiatives
Run regularly scheduled or ad hoc processes and system jobs, maintain system set-ups and validations
Perform reconciliations for data quality and system integrity
Bachelor’s Degree in Accounting, Finance, MIS, or equivalent experience
Minimum of 2 years experience with system operations, data management or reporting analysis
Knowledge of client server technology, warehousing and reporting systems
Proficient with MS Office suite
Excellent communication, problem solving and analytical skills
Strong knowledge of Citi Financial systems, including the Performance Measurement Framework is preferred

Senior Data Platform Operations Engineer Resume Examples & Samples

Build, administer, monitor, scale, optimize performance and trouble-shoot Cassandra service in production and non-production environments across multiple data centers
Ensuring best practices are utilized for the Cassandra based service leveraging and expanding automation capabilities surrounding AWS services, Chef, custom scripting, Docker in support of development and operational activities & core product capabilities
Actively participate in Agile SDLC to deliver new platform services
Meet uptime and performance SLA’s, while Improving operability, maintainability, stability and performance
Advanced knowledge in performance troubleshooting and tuning clusters,
Participate in a 24x7 on-call support rotation and off-hours maintenance windows
Must have 7+ years of working experience in operations team for mission critical environment (Data Center, 365x24x7)
Must have2+ years of professional experience as an Administrator for a DataStax Cassandra based data service in a multi-region environment with in depth knowledge of architecting and creating Cassandra systems
Must have experience with Java, Perl, Python, ruby or any other scripting languages for automating system administration tasks
Must have experience with troubleshooting difficult production issues e.g. memory leaks, networking problems, intermittent failures, etc. across the stack
Must possess outstanding verbal and written communication skills, and be able to work with others at all levels; effective at working with geographically remote and culturally diverse teams

Lead-platform Operations Resume Examples & Samples

Dev Ops Engineers who are responsible for the design, automation, creation and management/maintenance of software environments
OVP Engineer who is responsible for the design, implementation and management of the OVP Platform data model and configuration
CDN Engineerwho is responsible for the evaluation, selection, design, management and measurement of CDN technologies that we will use for media delivery to our end customers
Video Engineerwho is responsible for the evaluation, selection, testing and continued improvement of Video encoding, packaging and DRM/security
10+ years experience as a network/operations engineer
5+ years experience managing a team of network/operations engineers
Extensive experience with AWS and/or RackSpace
Experience with automation of software development environments
2+ years experience with a scripting language such as Python, Groovy etc
Experience with managing an OTT Video service
Experience with operating a multi-tenanted platform with 1 million+ customers
Experience with an OVP Platform such as thePlatform, Kaltura, Ooyala, Brightcove etc
Experience with optimizing video encoding for online distribution in H.264 and HEVC
Experience with designing content preparation/encoding workflows
Experience with Adaptive streaming transports such as HLS, Smooth, HDS and DASH
Experience with DRM's such as Widevine, PlayReady, FairPlay, Adobe Access
Experience with Multi-CDN distribution
Experience with designing Infrastructure Architecture for highly scalable, highly available systems
Experience with Atlassian collaborations tools such as Confluence, JIRA etc

Platform Operations Manager Resume Examples & Samples

Ensuring appropriate SLAs are in-place and agreed with internal and external platform vendors supporting Cloud architecture, CDN, content ingest tools and identity/SSO
Ensuring Operational Visibility and effective Monitoring & Incident Management
Working with Business Intelligence and Engineering teams to build dynamic, real-time insight dashboard tools and systems for quality monitoring
Working with US and Budapest tech-ops teams to proactively monitor the Platform; ensuring automated alerts/reporting tools are configured and in place for notification/incident alerts
Identifying improvements in the Platform that will enhance quality; liaising with US Quality Engineering teams for implementation
Working closely with Customer Service, Business Intelligence, Commercial, Content Programming and Finance; acting as the main point of contact for product operation needs
Building a small team of Platform Operations Analysts to provide product support/QA
Training internal teams and third-party resources on key associated platforms for Content Ingest/Management, Commerce and Identity, on ad hoc basis where required
Working with the Program Management team to ensure there is a central, streamlined documentation strategy
Work with Director, Product on the Product Roadmap, taking ownership for communication and documentation around product priorities, projects, and slate of currently supported and upcoming features
A strong background in Software Engineering
Proven experience in operations management within an OTT/Web/Media environment
Technically competent with various desktop organisational software programs including MS Office (inc. Word, Excel, PowerPoint, MS Visio and MS Project) and experience with JIRA/Atlassian or similar
Experience of managing the interface with internal or external customers
Knowledge of OTT services running multiple platforms such as Web, Mobile apps, Set top box and Smart TV, highly desired

Platform Operations Analyst Resume Examples & Samples

Working with QA teams to oversee crowd-source test initiatives
Creating and establishing operational processes for product operations
Ensuring the monitoring, alerting and reporting of the platform infrastructure
Identifying bottlenecks, performance and security issues and other gaps in the core platform
Providing support in ensuring adequate monitoring, alerting and reporting of the platform infrastructure
Supporting the Platform Operations Manager and working closely with Business Intelligence and Engineering teams to build dynamic, real-time insight tools, dashboards and systems for quality monitoring
Working with US and Budapest tech-ops teams to proactively monitor the Platform; ensuring automated alerts/reporting configured and in place for notification/alert of incidents
Identifying improvements that will enhance quality; liaising with US Quality Engineering teams for implementation
Providing tactical, day-to-day product support to Customer Service, Business Intelligence, Commercial, Content Programming and Finance teams
Degree or equivalent in an appropriate IT or commercial discipline
Proven experience in within an OTT/Web/Media environment
The ability to communicate a wide range of technical terms, concepts and procedures with both business and technical people
Technically and operationally competent in Online Video systems and supporting technologies
A background in Software Engineering is highly desirable

Head NA Platform Operations Resume Examples & Samples

At our company, we have been helping our customers and communities for over 195 years. Working with us means being part of a team of talented and passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance
Possesses minimum 6-8 years of professional experience in a financial services technology environment and/or in Product Management; experience in Cards and Payments
Prior TSYS, payment or technology industry experience is preferred
Related professional experience including a minimum of 8 years’ experience in a managerial position

Senior Manager, Platform Operations Resume Examples & Samples

Proven solution leadership skills - track record in successfully leading technical teams and driving solutioning initiatives
Mentoring, coaching and task management
Experience of hiring, appraising and motivating staff and managing complex resource scheduling
Drive accountability and end to end ownership in the team by providing an example to others
Detailed understanding of performance, sustainability, durability, resilience and continuity
Ability to clearly summarise and impart information, adjusting style to meet the needs of the audience
Experience of leading in an Agile environment with a practitioner level understanding of Agile principles and proven track record in their application
Advocate of Incident, change and release management
Ability to manage vendors, PoC’s, lead RFPs, write business cases, define requirements, analyse outputs and benefits/constraints and make recommendations
English as a business language
Proven thought leadership, stakeholder management, and global inter-group collaboration leadership
Demonstrate a detailed understanding of the criticality of operations as an enabler for growth and the role of the leader in that environment
Proven budget management (opex/capex) experience
Previous experience of exec reporting and metrics implementation
Desirable skills, qualifications and experience
Product lifecycle understanding from development to operations including devops continuous deployment/continuous delivery
Experience with workload sizing, queue management and optimisation of workflows
Technical understanding of productising platforms and related services for wide consumption
Previous experience in a role with global reach managing platform admin and delivery teams
Creation and improvement of regional processes for change, incident and problem management within an overall global structure
Previous experience of automating hosted platforms
Technical and management understanding of infrastructure service delivery and operations in a virtualized, private/public cloud and traditional data centre environment
Strong understanding of database technologies
Proven track record managing platforms across multiple data centres and a variety of providers, locations and timezones
Significant track record of leading teams in a high availability operations environment

Emind FY CBS EYK Knowledge Platform Operations Analyst Supervising Associate Resume Examples & Samples

Execute provisioning and site lifecycle management processes. Includes processes to remove low usage, duplicate solutions and avoid site proliferation
Execute platform lifecycle processes including retirement of legacy platforms
Execute platform monitoring processes to ensure adherence to risk management guidance and responsible use policies
Monitor the efficiency of platform processes and recommend potential improvements to these processes
Manage projects of moderate complexity that require the ability to create and implement timelines related to project deliverables, assign tasks and follow up on their completion and manage sponsor/customer expectations of the outcome of the deliverable
Monitor project/program plans to make certain that activities and deliverables are occurring as planned. Identify points of contention for missed deliverables and create strategy to mitigate shortfalls in the timeline that missed or unexpected deliverables may create
Consult on/present recommendations to mid-level management on solutions and influences final decisions
Promote use of standard solutions to extend business value, ensure cohesion, and support the knowledge strategy
Review and escalate requests contrary to the platform standards
Escalate complex issues with recommendations to project sponsors and/or leadership
Assist in the design and development of enhancements to the integrated knowledge technology suite
Conduct usability studies and analyze findings
Conduct test planning & execute UAT / pre-production testing
Coordinate business readiness activities
Adheres to all firm policies, guidelines and standards in relation to responsible use of collaboration platforms and solution configuration
Applies process and technology enablement knowledge to analysis and moderate complexity problem solving
Understands the firm’s go-to-market strategy and service delivery models, how core business services support the business, and how knowledge enables exceptional client service and high performing teams
Understands EY Vision 2020 and Knowledge Transformation, and ensures key digital knowledge platform strategies are aligned to them
Strong knowledge of SharePoint technology, including a strong understanding of EY’s SharePoint infrastructure and how its various components function together
Deep competency in the EY SharePoint provisioning model and toolset
Knowledgeable of the ways in which collaboration solutions will be utilized by EY client-serving professionals
Strong oral and written communications and presentation skills
The ability to work well under pressure, produce multiple deliverables in a fast-paced environment, and prioritize conflicting needs
Strong project management skills and a proven track record in this area including demonstrable knowledge and understanding of project management practices and methods
Strong analytical skills to grasp complexities and perceive relationships among problems and issues
The ability to work effectively as part of a cross-functional, virtual team
Confident in relationship management and ability to assert own ideas and influence others to gain support and commitment for shared projects
Understanding of the business and demonstrated commercial acumen using commercial language that presents knowledge activities in the context of business objectives
Ability to demonstrate strong written and oral communication skills to talk about knowledge programs in a clear, compelling manner with a professional demeanor
5 - 7 years of related experience, supervisory experience beneficial
Experience of implementing, managing and supporting digital solutions
Prior experience of virtual teaming an advantage

Senior Team Leader Platform Operations Resume Examples & Samples

Lead team of GE employees and third party contractors to support design, build, and run operations for our strategic ERP platforms and supporting tools and third party applications
Provide technical thought leadership for ERP project planning, application installation and configuration, operational Run support, automation, and adherence to global GE wide standards
Accountable for eBusiness Suite configuration management, including application code/patch analysis and installation, change management, incident/problem management, capacity management, and escalation support
Delivery monthly operational dashboards to communicate effectiveness of team, SLA adherence, budget, risk, and future capacity projections
Provide leadership and guidance to GE team responsible for maintaining operations of vendor contract team. Including contract management, service level agreements, operations support, resource allocation, budgets, and hiring
Responsible for vendor evaluations, integration of new services, and expanding services to newly transitioned platforms. Maintain appropriate documentation regarding installation and support for service offerings
Manage vendor contracts. Ensure contract adherence to service level agreements within statement of work, drive corrective actions for non-compliance issues, and work with vendor to ensure appropriate skills and training is fulfilled
Establish and manage client relationships with Platform and Configuration Management stakeholders, assisting in planning platform roadmaps, strategic initiatives, and ensuring operational excellence
Responsible for strategic roadmap of Platform Delivery team, including Growth Playbook deliverables, annual budget planning, and operations run books.L
Lead team to plan and manage application implementations, upgrades, and new technology introductions
Responsible for data integrity of the system inventory, as applicable
Establish, identify, and maintain team goals, metrics, and deliverables. Manage backlog of improvement projects to increase team productivity, reduce cycle time, and increase quality
Lead matrix organization and peer relationships across IT functions to effectively support and execute Platform Delivery activities
Help drive lean and six sigma process improvements and standardizations to support an Agile development culture
Deliver annual SOX regulatory plans and actions
Role will require 25% hands on configuration of our EBS R12 environments, 30% Run Operations leadership, 5% executive relationships, and remaining time on people development as team leader
Act as BA COE Site Leader for the Business Application COE Budapest team. Guide and mentor local team to ensure team participates in site events, initiatives, and cross team collaboration. Coordinate team events to maintain team energy and collaboration. Schedule touchpoints with Budapest team. Provide insights back to BA COE Leadership for employee development
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Significant technical leadership experience with Oracle eBusiness Suite including, but not limited to, development, installation, architecture, or support
Hands on experience as Oracle eBusiness Suite applications DBAs, System Administrator, developer, or related technical role
Familiar with Agile or Waterfall development methodologies
Experience with process quality methodology
Demonstrated program management skills including project initiation, scoping, resourcing, scheduling, budgeting, risk management and communication
Project management experience in global environments
Coordinate efforts in line with the "bigger picture" to maximize the overall value of IT service delivery and demonstrated history resolving conflicts in priority
Awareness of and ability to deliver compliance requirements
Excellent written and verbal communication skills and ability to interface and influence at all levels in the organization
Excellent interpersonal, presentation and facilitation skills
Demonstrated ability to excel in a global matrix organization
Strong leadership skills and demonstrated experience leading teams
Analytic, creative and business-focused problem solver
BS Degree in Information Systems, Computer Science or related technical discipline or equivalent
Ability to learn complex systems and business processes and define requirements for solutions
Experience in managing large technical teams
Proven experience managing Oracle EBS R12.2+ upgrades with knowledge of online patching and coding standards
Experience with Oracle EBS automated builds and tools to deliver continuous integration
Experience with Oracle EBS manufacturing, supply chain, and financials
Black Belt certified
Experience with Oracle’s Exadata platform
Experience with Cloud technologies
Leadership Training Program Experience (IMLP, OMLP, FMP)
Exposure to Agile Design/Development Methodology
Previous experience as leader in GE application Center of Excellence, global support, or technology services organization
Executive presentation skills
Lean experience
PMP / ITIL certified

Platform Operations Engineer Resume Examples & Samples

Education: Bachelor's Degree in CS, MIS, or 2 years of network operations experience
Minimum of 2 years experience administering UNIX-based operating systems
Minimum of 2 years experience working with TCP/IP networks, switches, and network management
Minimum of 2 years experience working with fault detection, troubleshooting, trouble ticketing, escalation and other related operational concepts and processes
Excellent timeliness and dependability
Demonstrated programming ability in Perl, Bourne Shell and/or Python
Ability to administer LDAP, NFS, DNS servers in support of a small workgroup
Ability to understand and write basic SQL queries
Fundamental understanding of the following protocols: TCP/IP, DNS, NTP, HTTP, SSL/TLS, SSH, SNMP, ICMP, SMTP, and LDAP
Understanding of SSL/TLS protocol mechanics and cryptographic concepts

IT Servicenow Platform Operations Manager Resume Examples & Samples

Ensure the operational health of all supported systems, 7x24x365
Hire, manage, and lead a remote staff of technical personnel responsible for application support and operational activities, code migrations, replications, patching, and upgrades
Solve production Incidents in a timely manner, including off hours and weekend support as necessary
Ensure comprehensive post incident review and problem management to prevent issues from reoccurring
Drive meticulous change planning to minimize the risk of disruption to business operations
Define and document policies, procedures, and standards related to application and infrastructure maintenance and support
Collaborate with other IT teams and vendors to ensure successful engagement on projects and for day-to-day requests
Work with solution engineering and application development teams to support the platform roadmap
Partner with vendors to ensure system stability, performance, and security
Ensure compliance to all company standards and policies
Drive opportunities to improve and automate work to improve outcomes and reduce cost
Take initiative, be solution focused, and act as a change agent for the organization
Effectively handle multiple competing priorities in a fast-paced environment
Utilize excellent written and verbal communication skills to present complex technical information in a clear and concise manner to a variety of audiences
Be outgoing and value a positive customer experience
Leverage the talents of managed employees to build a high performance teams that meets or exceeds goals
Manage, track and report on IT application operations activities
5 or more years of Information technology experience with a focus on IT application operations in a large scale, complex environment
2 or more years of technology leadership/ management with experience leading a remote operations team including offshore resources
Detailed knowledge of IT application operations concepts, architecture & information security
Prior experience in day-to-day support of critical applications with the ability to triage & prioritize production support issues
Experience with Incident, Problem, Change, and Request management disciplines
Experience establishing performance thresholds and monitoring systems for failures or degraded performance
Must possess an in-depth understanding of the technology associated with operating a service or platform in the cloud, including datacenters, systems, networks, load balancers, applications, and relational databases
Experience managing vendor relationships for critical platforms
ITIL formal training and certification

VP, Resource Platform Operations Manager Resume Examples & Samples

Join the Core Team of a project to roll out a resource management tool for the agency (software solution like NetSuite OpenAir or similar). Be the primary day-to-day business owner for the tool we are currently selecting, and play an integral part in the implementation, communication & rollout, and consistent, agency-wide use and adoption of it
Work closely with the agency’s Creative Resource Manager, Director of Operations, Finance Ops Lead, IT Lead, and Project Management Lead
Liaise constantly with numerous department leads and project managers
With guidance of the Operations Council and the Core Team, define sustainable processes for getting the right data into the resource management tool, at the right level of detail, with the right frequency. Implement that process and maintain it operationally
With the Core Team, define and document our standards and best practices for the tool; educate the agency on these best practices
Influence the phased rollout plan (crawl, walk, run) to make this tool increasingly valuable to the agency
Own the tool from a business perspective, including working with the IT owner and other key stakeholders as appropriate to define the roadmap for the tool. Work with IT to roll out system enhancements and prioritize configuration changes and any development requests
Participate in the customer advisory board of the resource management tool vendor, advocating for enhancements that would benefit the agency

Visa s Data Platform Operations Resume Examples & Samples

Detect and Resolve Problems code or
Infra related Does Root cause analysis
Permanently fix the problem
Do code change and turnover of the fixes
Set audits and alerts to detect problem
Facilitate maintenance activities
Performance Tuning
Plan and executes changes as per instructions
Run problem bridges
Strictly adhere to the processes and guidelines
Updates to knowledge repository
Knowledge Transition from/to others
Research/Analysis Work to answer questions
Identify improvement opportunities
5 years’ hands-on experience in large distributed environment
Should have very good coding and troubleshooting skills
Have good working ETL and Hadoop experience, as well as proficiency in any one language or tools ( JAVA, ABINITIO,SHELL scripting, python)
2 years hands on experience in AIX/Sun Solaris/Red Hat environment
1 years of experience in Performance Tuning, Data Fixing and Workload Automation
Strong Team player and ability to collaborate as part of virtual team across the globe
Ability to drive problem bridges collaborates with others from different functional and technical areas and escalates timely to get help to resolve problems within time
Perform exports, backups and data extracts as required from different environments
Ability to participate/make recommendations in capacity planning activities
Strong process adherence to follow change, incident and problem management processes
Ability to identify knowledge gaps and provide technical guidance/mentoring to others to help grow talent Incumbent must be a quick learner to learn new technology, application or tools and ability to cascade the knowledge to others. S/he must have the ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management. Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality. S/he must have strong verbal and written communication skills
Job holder must have flexibility to work in shifts and during weekends and extended hours when needed. S/he must have strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation. S/he must have strong business ethics, self-discipline and trustworthiness to handle sensitive confidential data in live production environment. A bachelor degree in computer science or equivalent degree required

E-director Platform Operations Resume Examples & Samples

Lead the deployment of HE and ELT technology solutions for customers in country to scope, schedule, budget and quality
Establish a strong pro-active partnership with Geography sales teams and business deployment teams (e.g. for content, training etc)
Engage with sales teams pre-sale to ensure that technology considerations are included in proposals and costs
Work with Geography sales teams to build scalable repeatable and profitable deployment models for products in the region
Establish a strong pro-active partnership with LOB product teams and Technology Platform teams to understand roadmaps and ensure supply of the required technical capabilities in the country
Manage the demand for and assignment of deployment resources to meet customer commitments, including the use of third parties where appropriate
Maintain visibility of deployment portfolio and report project KPIs to the Core Portfolio Manager
Essential skills, qualifications and experience

Platform Operations Analyst Resume Examples & Samples

Understand, articulate, and communicate platform anomalies or issues. Demonstrate the ability to identify problems, partner with applicable resources to reach resolution while considering impact of actions to overall platform performance and scope
Demonstrate the ability to respond and reprioritize work as situations change; complete work within established timeframes
Adhere and support platform governance standards and operating procedures
Provide consistent and effective communication tailored to the needs of the audience. Possess strong verbal and written communication skills and demonstrate the ability to partner and collaborate well within a team environment

Platform Operations Engineer Resume Examples & Samples

2 years of relevant experience and a Bachelor’s degree or its equivalent or
Relevant experience and a Master’s degree or PhD or
Relevant Professional Experience
2+ years of experience with implementation and support of large, complex, IP-based networks or equivalent experience
2+ years of experience with database administration/ SQL scripting or equivalent experience
Working knowledge of TCP/IP internetworking/WAN data communications
Understanding of routing and routing concepts

Platform Operations Engineer.associate Resume Examples & Samples

Providing ongoing maintenance and administration for the deployed network
Create and update internal NOC processes and procedures for better understanding and problem solving
2 years of relevant experience and a Bachelor’s degree {add Degree info here} or its equivalent or
Relevant experience and a Master’s degree or PhD {add Specific Degree here} or
2+ years of experience with UNIX system administration or equivalent experience
2+ years of experience with scripting or equivalent experience
2+ years of experience with project engineering or equivalent experience

Platform Operations Engineer Resume Examples & Samples

Troubleshooting and resolveing complex technical issues in area of specialty
Identifying and implementing process and efficiency improvements in area of specialty
Improving tools, alerts, documentations, and procedures in area of specialty
Maintaining positive relationship across teams
Teaching and mentoring peers
5 years of relevant experience and a Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering or its equivalent or
3 years of relevant experience and a Master’s degree in Computer Science, Electrical Engineering, Computer Engineering or
Minimum of 2 years Linux/UNIX networking experience
Minimum of 2 years of experience of technical analysis and troubleshooting
Minimum of 2 years of experience with large-scale content distributed systems
Minimum of 1 year of experience troubleshooting complex storage issues
Excellent communication skills, with experience in explaining complex technical content
Project management or leadership experience
Technically creative, able to learn, and a strong troubleshooter
Highly self-motivated, self-disciplined, and able to work independently

Platform Operations Engineer Resume Examples & Samples

Responding to alerts in timely fashion as per the pre-defined priority levels and SLAs
Understanding, analyzing the root cause of an alert and solving it
Analyze and report on trends regarding issues related to various networks
Mentoring new hires in the team
Assist the lead in terms of maintaining SLAs of the alerts
Interview prospective candidates and asses them on their technical knowledge
Technical Diploma or Bachelors degree from a reputed board/university with excellent track record
More than four years experience in Linux and networking, preferably in a NOC environment with excellent problem solving skills
Strong communication skills, both verbal and written. Must have the ability to speak to multiple people at varying levels within an organization and of varying technical backgrounds

Platform Operations Engineer Resume Examples & Samples

Monitoring Akamai’s deployed network
Investigating service interruptions and determining the root cause
Resolving service interruptions either within the NOCC or by escalating to other entities inside or outside of Akamai
More than four year’s experience in Linux and networking, preferably in a NOC environment with excellent problem solving skills
Knowledge of networking principles and implementation, including TCP/IP, SSH and SSL protocols
Knowledge of DNS
Ability to work in a small-team environment

Platform Operations Manager Resume Examples & Samples

Responsible for monitoring and maintaining the post-production day-to-day health of all components of thePoint including live products, production and publishing tools, ecommerce, product catalog, access management, and user identity
Act as subject matter expert for all components of thePoint platform and serve as primary liaison between product teams, third party partners, and Customer Support to ensure optimal performance and highest standards of support
Lead cross-functional team to trouble-shoot and resolve priority technical issues
Management, prioritization and delegation of support analysis, tasks and activities
Assist with the development and maintenance of thePoint knowledgebase, internal and external documentation, and training materials for thePoint to ensure accurate and complete online support is available for all users
Conduct training with Customer Support, Marketing, Sales, Editorial, and Production as needed
Monitor, analyze, and provide reports of key performance indicators for thePoint
Assists Product Owner with requirements gathering and writing user stories for thePoint features and functionality to improve customer experience
Lead efforts to continually improve efficiency of product creation tools, development processes, and seek synergies with other business units to reduce costs or improve service
Assist with customer and market research efforts to inform future development of thePoint products and services
Bachelor's degree in Computer Science, Educational Technology, Health Care, or related field required
2-3 years managing post-production technology solutions in a cross-functional, matrixed environment
Exceptional organization and communication skills
Proven leadership in driving complex issue resolution across multiple supporting teams with differing organizational reporting structures and priorities
Logic reasoning, good independent judgment, and the ability to work with frequent interruptions
Articulate, assertive and persuasive with the ability to adapt communication style and approach to audience
Ability to work independently and self-direct workload based on organizational priorities and objectives
Proven problem solving skills, including balancing multiple priorities and addressing conflicting and / or inaccurate data
Ability to build strong business relationships cross-functionally
Proficiency in MS Office including Outlook, Word, PowerPoint, and Excel
1-2 years of experience in editorial/publishing, educational technologies development, platform operations, or support
Experience working with agile software development teams
Healthcare Education experience
Experience with website analytics
Experience creating and presenting program level communications to senior leadership

Platform Operations Manager Resume Examples & Samples

Contribute to strategic formulation, execute business strategies for products and services, and direct short-term and long-range planning and budget development
Manage adherence to key policies, processes and methodologies to ensure operational models to improve productivity
Participate in acquisition and growth and contribute to capital market development
Set operational and/or performance goals for each department, establish and monitor performance reporting systems and measure performance against performance goals
Define, collect and gather root-cause analysis for the DC business issues to facilitate improvement management
Develop an annual operational budget and manage expenditure against this budget
Effectively manage a team, their resources, development and overall performance
Bachelor’s Degree in Economics or Finance or Information Technology
PmP Certification
ITILv3 Foundation
At least 6 - 8 years’ demonstrated ability and proven success in a Data Centres operations management role within a large scale (preferably multi-national) IT environment
At least 6 years’ experience in a DC operations role
Strategic project and/or program management experience
Experience in financial analysis and analytics
Possess sound knowledge and understanding of IT industry environment and business needs
Demonstrate an excellent understanding of DC operations and process management, and formulation of policies, programs, plans and systems
Demonstrate excellent leadership skills, create and communicate vision for the DC operations role
Possess strong business and commercial orientation with the ability to build a scalable business unit
Demonstrate strong operational management skills with the ability to establish programs related to DC operations
Possess the ability to engage with a variety of stakeholders and colleagues at all levels
Possess the ability to work in high-pressure situations where the achievement of year-on-year financial improvement is a requirement
Demonstrate the ability to manage urgent and complex tasks simultaneously
Possess good interpersonal skills with the ability to develop and maintain strong stakeholder relationships
Demonstrate excellent communicate skills (verbally and written) with the ability to present information clearly and succinctly
Possess good decision-making skills and ability to build a cohesive team
Demonstrate the ability to recognise opportunities for enhancement and continuous improvement

Platform Operations Engineer Resume Examples & Samples

Work closely with the Manager of Platform Operations that any proposed solutions fully integrate with existing technology and architectural patterns/standards
Constantly monitor, up and downscale performance and availability of the Cloud/SaaS platform to ensure customer demand and satisfaction within the agreed SLAs and stay within ESKO’s defined cost budgets
Troubleshooting, analysis, resolution and tacking of existing platform infrastructure, application and network problems
Align with third party Managed Hosting/Service provider to ensure timely delivery of SaaS solutions and projects to ESKO customers
Help to conceive, improve, test and ensure all systems comply with the ESKO defined platform operations standards and best practises (Deployment, Backups, Security Policies, Business Continuity and Disaster Recovery services)
Installation, Patch Management and Deployment of ESKO own internally developed software products
In liaison with third party Managed Hosting/Service provider, perform Administration, Configuration and Maintenance of
Excellent written and verbal English skills
Bachelor’s degree (or higher) in Computer Science or equivalent experience
8+ years experience in an Operational and Technical Support environment
In depth understanding of Windows or Linux/UNIX fundamentals including kernel subsystems, system calls, inter-process communication, process/resource management and file systems
Configuration Management and Administration in an environment with 25+ systems
Demonstrable record of successful experience and essential knowledge/skills in the specific areas listed below

Platform Operations Manager Resume Examples & Samples

Bachelor’s Degree in a technical discipline. Graduate Degree preferred
Minimum six to ten years of Information Technology Management experience
Minimum three years of experience in leading technical team
Prior experience with vendor management
Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer
Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs
Strong coaching and feedback skills
Ability to instill sense of urgency and be able to motivate the same sense of urgency in those under his/her leadership

Platform Operations Engineer Resume Examples & Samples

5 years of relevant experience and a Bachelor’s degree or its equivalent or
3 years of relevant experience and a Master’s degree or
Minimum of 2 years Linux/UNIX experience
Minimum of 1 year of networking experience

Platform Operations Engineer.associate Resume Examples & Samples

Act as a point of escalation within the team
Working knowledge of Internet protocols and tools including BGP, TCP/IP and DNS
Candidate must have the ability to work in an energetic and dynamic environment, with openness to the demands and rewards of a 24x7 workplace
Ability to develop, augment and advise on procedures, documentation and tools
Coordination and scheduling skills; goal-oriented attitude and demeanor to work through roadblocks, motivate external concerns and bring about project closure

Platform Operations Engineer Resume Examples & Samples

5 years of relevant experience and a Bachelor’s degree
3+ years of experience with implementation and support of large, complex, IP-based networks or equivalent experience
3+ years of experience with UNIX system administration or equivalent experience
3+ years of experience with scripting or equivalent experience
3+ years of experience with database administration/ SQL scripting or equivalent experience
3+ years of experience with project engineering or equivalent experience

Platform Operations Engineer Resume Examples & Samples

Change, Incident, and Problem management including Root Cause Analysis
Establish and monitor Key Performance Indicators (KPI’s) for website and application operations
Provide Tier 3 Production 24x7 on-call support (rotation)
Perform software releases using established automated procedures
Improve and document operational and troubleshooting procedures
Automate repeatable and frequent operational processes and procedures
2+ years of experience with hands on production application support
Experience with Bash, Python, Perl or similar scripting language
Working knowledge of the following web application technologies including HTML, JavaScript, Java, J2EE, Node.js, Nginx
Experience with configuration management tools like Ansible, Chef, or Puppet
Working knowledge of supporting UNIX systems
Experience with New Relic Application Performance Monitoring Tool
Working knowledge of incident, problem, and change management best practices
Strong business and technical acumen being able to effectively communicate with others
Large scale e-commerce industry experience
Experience with the implementation and management of procedures in a technical operations environment, including managing and reporting on quality and operational metrics
Experience with Docker or other container based platforms
Experience with Dynatrace/Gomez application monitoring tools
Experience with Stash/Bitbucket, SVN, or similar code repository tool
Experience configuring Nagios or similar monitoring tools
Experience with APIs and integrating software, SOA, and integration framework
Experience with Adobe Experience Manager, CQ5.5/5.6/6.1
Experience in the creation and/or execution of Business Continuity and Disaster Recovery plans
Working knowledge of databases and ability to write SQL queries
Solid understanding of data security, networks, mobile apps, and mobile web
Preferred candidate is passionate about the hospitality industry

Senior Manager, Platform Operations Resume Examples & Samples

Plan, organize, and direct IT platform operations and business processes for adidas and future sites, ensuring the platform is managed, campaigns and experiences are brought live as desired, and the end-to-end experience is performing as expected. Oversee the day-to-day technology and business operations of the adidas digital platform which includes Demandware and the technical/business operations of their parties including Tealium, Certona, Bazaarvoice, Geps, Cybersource, and Avalara
Manage, direct, and lead the eCommerce Platform Operations team, including interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Play a key role in the global operations best practice definition, communication, and development globally. Take the lead to define and drive operationally focused projects. Be a champion for operations in non-operationally focused projects. Lead the definition of operational process as they relate to the platform and platform tools. Focus on relentless improvement of process both which you own and which are driven/owned by others
Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI's, including conversion, checkout drop-off, transaction fees, chargebacks, and order processing. Monitor and analyze platform processes to find process improvement opportunities. Provide monitoring information/reports to internal stakeholders. Manage external service providers and business projects as needed. Manage eCommerce payment and risk management processes for the adidas Group
Own product data processing for our platform; hold accountability for accuracy, timeliness, and consistency of data across systems
Drive ecommerce product data interface to key systems, including but not limited to Adobe, Tableau, GEPS, Demandware, and OMS
Experience with e-commerce platforms
Experience with online debtor management, payment and risk management processes in an online consumer-facing high-transaction environment
Experience with merchandising and managing product master data; HTML, CSS, and Javascript; SAP, Microsoft Access, SQL and Relational Databases
Risk management and payment management tools
Fraud prevention and analysis; content management systems
Web Analytics
Master of Business Administration degree or foreign equivalent, and six (6) years of experience in related e-commerce or digital online occupation
Alternate Acceptable Education and/or Work Experience Requirement: Bachelor's degree or foreign equivalent in Business, Computer Science, Information Science or a related technical field, and eight (8) years of experience in a related e-commerce or digital online occupation

Integrated Compute Platform Operations Engineer Resume Examples & Samples

Accountable for end to end operations of firm’s Integrated Computer Platform, including compute, hypervisor, storage and network. This will include incident, change and problem management, vulnerability management, platform hygiene, monitoring, etc
Triage, mitigate, and drive any problems across multiple teams to resolution in an expedient manner across multiple teams
Identifying and driving stability, operational efficiency and risk reduction efforts for the integrated computer platform
Ensure process, procedures and controls are auditable, with risk management embedded into all aspects of operations. Conduct risk self-assessments and escalate issues as identified
Bachelor's degree or the equivalent in Computer Science, Engineering or related technical field
Extensive experience in large-scale, high-availability environment
Motivated to work in a high pressure, dynamic operations environment
Experience with Enterprise Incident, Problem and Capacity Management practices
Extensive hands-on experience as Infrastructure Ops / Engineer (Spanning OS, third party virtualization and automation products, Storage, Networks, etc)
Experience with either of these products: VMware ESX, vSphere 4/5, Scripting (PowerShell, JavaScript, etc), RHEL, Windows
Strong understanding of storage and network functions and capabilities
Strong hands on experience with installation and configuration of IT infrastructure components in large and complex environments
Experience with writing scripts and/or workflows to automate routine product management admin tasks SHELL, PERL and/or PYTHON
Demonstrated ability to deliver solutions that are resilient, repeatable and scalable
Experience with vendor provided APIs
Ability to work under pressure and multi-task appropriately prioritizing deliverables against timeframe
Excellent attention to detail and ability to analyze detailed business requirements, raise questions and seek resolution to outstanding clarifications required for test case identification
Must demonstrate strong time management skills & ability to prioritize one's own work
Experience in Agile / DevOps / SRE organization
Python or similar programming/scripting experience
Experience with ScaleIO or similar software defined storage solution
Experience in Puppet / Ansible

Platform Operations Engineer Resume Examples & Samples

Monitoring, troubleshooting, and correcting emerging platform problems using an alert driven workflow
Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
Continually patching and updating system software components and configurations
Clearly and effectively documenting work performed in the trouble ticket system for communication and archival purposes
Developing and maintaining documentation, procedures and tools
Education: Bachelor's Degree in CS, MIS, or 2 years of UNIX-based operations experience
Fundamental understanding of the following protocols: TCP/IP, DNS, NTP, HTTP, SSH, SNMP, ICMP, SMTP, and LDAP

Platform Operations Engineer Resume Examples & Samples

2+ years experience working in Linux/Unix environment
2+ years experience working with at least one of the following: Perl, Python, shell
Ability to be self-directed in project work
Experience interacting with Rest APIs
Basic understanding of Internet protocols including TCP/IP, HTTP, TLS, DNS

Platform Operations Resume Examples & Samples

Responsible for ongoing vulnerability management by coordinating and deploying patches and server rebuilds throughout the estate
Responsible for operational support and maintenance of 4000+ servers located globally, running Solaris and Redhat Enterprise Linux. This includes server builds, monitoring, configuration and ongoing maintenance of servers
Perform system administration duties across the environment to provide support services for customer
Perform system recoveries
Maintain server availability for all sites and periodically participate in DR exercises
Must have good problem solving, teamwork, communication and customer service skills
Resolve help desk escalations and process items in a ticket queue
There are no after-hours on call requirements, but the individual should remain flexible for critical situations
Troubleshoot and resolve system issues and provide operations support for bridge calls
Participate in the development and implementation of UNIX related projects
Monitor servers and remediate alerts that get raised
Follow documented proceses and procedures is critical
Good, clear communication is an absolute must
RHEL 6/7
Solaris 10
TCP/IP, NFS, DNS, LDAP, FTP, NTP, Samba
Knowledge of kickstart/jumpstart
Security and performance monitoring and analysis
Virtualization (VMware and/or RHEV)
HPOV tool suite (monitoring software experience)
Veritas products: VxVM, VxFS, VCS and VVR
Experience with Puppet and shell scripting; Perl or python is a plus
Server hardware (HP Proliant, Sun/Oracle)
Conceptual knowledge of storage and networking components
Experience with Windows Server is a plus
A minimum of 5+ years comparative industry experience

Platform Operations Resume Examples & Samples

Responsible for operational support and maintenance of 3,900+ servers located globally, running Solaris and Redhat Enterprise Linux. This includes server builds, monitoring, configuration and ongoing maintenance of servers
Solaris 8/10
RHEL 5/6/7
A minimum of 2+ years comparative industry experience

Platform Operations Manager Resume Examples & Samples

Bachelors degree or equivalent work experience, in related field desired
2-4 years experience in an operations role with exposure to a high volume of diverse accounts
Well-developed understanding of the Health, Wellness & Beauty industry landscape
Excellent communication, prioritization, listening and quantitative skills
Strong analytical skills. Ability to analyze an opportunity from many angles - both quantitative and qualitative and drive appropriate performance tracking and analysis activities
Ability to work with limited direction and supervision
Must be able to adapt to evolving department/role and able to take on new challenges as delegated to the position

Director, IT Platform Operations Resume Examples & Samples

Accountable for driving improvements to application stability by working closely with internal and 3rd party technology partners to trouble shoot and resolve complex technical issues, pro-actively monitor and address production issues in advance and build a successful feedback of learnings into improvements
Lead a team of approx. 45 employees: determine staffing requirements / task allocations, selection of team members; direct, motivate and develop staff, encouraging individual contribution, improvement within Rogers values and teamwork
Deliver on IT Budgets for mostly OPEX and CAPEX
Lead and Drive vendor negotiations and SLAs as applicable
Accountable for Day to Day operations for platforms as well as any on Demand activities including SOX compliancy, operational reporting, PCI compliancy, security compliancy Billing operations, license mgmt etc
Accountable for communication to stakeholders on IT activities that impact the ability to operate
Accountable for Identifying and driving operational projects that will contribute to the overall stability of the supported applications
Excel in collaboration and communication skills
University Degree or equivalent work experience
Financial Management skills and experience managing large Opex budgets
Experience managing vendor relationships and writing, managing contracts
Proven ability to work at and develop relationships at all levels

Platform Operations Specialist, RTB Resume Examples & Samples

Answering incoming queries from Customer Success, Engineering, and Product teams about technical issues, inventory partners, and data partners
Retrieving and analyzing platform data from databases and our partners
Monitoring and improving the health of our DSP’s integrations
Vetting the quality of ad inventory provided by supply partners, avoiding traffic fraud and other undesirable characteristics
Ensuring that suppliers ad quality requirements are correctly respected
Assisting the customer-facing teams with advanced technical troubleshooting, special needs, and any other matters impacting the ad buying process
Other Platform Operations tasks as assigned

VP, Platform Operations Resume Examples & Samples

Lead the network, cloud and critical infrastructure operations teams
Lead a multidisciplinary team in the transition of platform operations into a Dev/Ops environment
Develop a world-class advanced operations organization focused on best in class development, engineering and operations methods
Provide strategic and hands on tactical, daily leadership around development, engineering and operations
Institute market leading best practices to maximize quality and develop and implement strategies for operational and process improvement
Work closely with other senior leaders for the planning and execution of product commercialization efforts
Work with the finance team to coordinate activities to fund operations, maximize investments, drive cost savings and increase efficiency
Demonstrated strength managing and developing diverse direct and 3rd party engineering organizations. Prefer an individual with experience and proven ability to manage an organization of 100+ with ability to scale, including across geographies
Proven track record of delivering successful world-class, large-scale, performance critical multi-million dollar software projects on time, on budget and with quality and security, all in support of large, growing, established businesses, as well as new businesses
Proven ability to mold the product development team (and the overall business unit) into a seamless team, with common goals and vision while winning the hearts and minds of the employees

IoT Platform Operations Manager Resume Examples & Samples

The Data & Analytics Platform Operations Manager is responsible for the operation of the core of our entire digital business. This manager will be maintaining the production system that is a highly integrated, high-performance, flexible, scalable platform that will be frequently updated in support of our rapidly changing digital business. Caterpillar, our dealers, and customers will rely on the performance of this operation to conduct much of their daily business. Success in the marketplace will be highly dependent on the performance of our operations
Coordinate with Global Information Systems on identifying and deploying the appropriate infrastructure to meet all success criteria and will be accountable to deliver on the defined Key Performance Indices relative to our operations
Ensure the day to day operations meet internal and customer performance standards and SLAs required to be successful in the marketplace
Maintain the critical customer facing business systems 24/7/365. In support of our worldwide business, system outages to this critical environment have to be minimized and will require immediate support and resolution at any time
In addition to timely resolution of issues, this manager will be responsible for communicating with all impacted worldwide parties the status and resolution of all issues
The manager will need to maintain very close collaboration with internal and external partners to maintain the operation that supports our digital strategy and priorities. The speed and agility required to compete in this high growth space will be much higher than in the past and will require constant attention to optimizing our operations and delivering on enterprise needs. This will require working cross-division / cross-organization to maintain alignment with the business needs
Our digital business will be growing at an unprecedented pace and our success will rely on being able to know the status of the implementation and performance of our portfolio at any time. This position will ensure that the Caterpillar and dealer executives receive the appropriate reports as to the efficiency and effectiveness of our operations
The manager will collaborate with platform and application development teams, middleware teams and infrastructure teams to ensure seamless integration within the production environment. This will include validation planning, coordination of validation testing and reporting of production readiness for deployment
To ensure that the operations are maintained to the highest standards, this position will establish standards, tools, and processes to be used within the team and will have the processes in place to guarantee adherence to those standards
This position will be the primary interface with the Cloud Service Provider to coordinate the ongoing deployment and maintenance of the cloud resources required to support our worldwide business
Data is our most valuable asset and we must protect and secure our data to maintain our digital leadership. This position oversees the security systems and information protection, including adherence to corporate policies, procedures, and standards
The product manager will be responsible to ensure that staffing levels will be maintained at budgeted levels with highly qualified personnel through actively recruiting, providing necessary training and achieving required certifications in all critical domains
This position formulates, develops and implements long-term strategic plans and directions to achieve business objectives for the continuous pursuit of business development opportunities
The manager will develop an integrated annual business plan and ensure continuous monitoring of performance results against business plan, analyzing financial and operating results and developing and implementing solutions to business problems
Bachelor's degree in computer science, engineering, technology, or business related
ITIL implementation experience
Data center management processes and tools knowledge
Minimum 8 years of operations management experience
10+ years of experience in the IT or Engineering function/industry
Cloud network experience
Solid business management skills
ITIL certification
Leadership, collaboration, technical, communication and interpersonal and influential skills
Good management, motivational and problem solving skills along with good human relations and communications skills
Program or project management experience
IT general knowledge skills: Brokering applications, asset management, migration planning, SLAs, etc
Commercial / Financial acumen

Platform Operations Engineer Associate Resume Examples & Samples

Managing and tracking events through resolution and maintaining a history of network-impacting issues
Monitoring ~200,000 distributed Linux server network using an internally developed ‘Network management system’. (Akamai has largest content delivery network in the world)
Timely escalation of complex issues to ‘SMEs&#8217
Working closely with Network partners and resolving non-hardware related problems
Mastering all the NOCC responsibilities/functions
Willingness to work on flexible timings including night shift
Technical Diploma or Bachelor’s degree from a reputed board/university with excellent track record
Prior experience in working on distributed systems
Master’s degree in Computer Science, Electrical Engineering, Operations Research, Statistics or a related quantitative discipline

Platform Operations Resume Examples & Samples

Maintain server availability for all sites and periodically participate in DR exercise
Follow documented processes and procedures is critical
Knowledge of kick start/jumpstart

Platform Operations Associate Resume Examples & Samples

Assist in the onboarding process for new publishers (ie. create accounts and placements, send tags, confirm launch)
Own publisher support for account updates/changes, block lists inquiries & adjustments, ad hoc reports, etc
Work directly with the Digital Marketing team to write, design and send the monthly demand side newsletter
Act as the Finance and Sales Operations point of contact, responsible for monthly finance and weekly private deal commission reporting
Manage programmatic buyer tracking, approval and onboarding processes
Support ad hoc report requests and expanding business needs

Senior Platform Operations Engineer Resume Examples & Samples

8 years of relevant experience and a Bachelor’s degree or its equivalent or
6+ years experience working in Linux/Unix environment
6+ years experience working with at least one of the following: Perl, Python, shell
6+ years working knowledge of SQL
Proven success working on multiple projects at a time in a fast paced, results oriented environment
Experience with database systems such as Oracle, MySQL or PostgreSQL a big plus
Is relocation available for this position: No
Is a Security Clearance Required: No

Platform Operations Engineer Resume Examples & Samples

Information Technology-related college degree or equivalent work experience
Experience with SQL Server, Oracle or open source DBMS a plus
Comprehensive understanding of networking protocols, technologies, and LAN/VLAN configurations
Strong technical, analytical, and problem-solving skills
Excellent written, verbal, and organizational skills
Certifications: MCSE/MS system administration certifications desired, Cisco, Dell, and Symantec certifications/training a benefit
Troubleshoot issues expediently
Work collaboratively as part of the Platform Operations and Cloud Solutions teams
Escalate support with outside consultants/vendors when necessary
Transfer technical knowledge to other team members
Prioritize and manage multiple tasks while remaining detail-oriented
Communicate, in writing and orally, in a professional fashion; and,
Accurately and professionally document all work

Manager Platform Operations Resume Examples & Samples

Manage team through day to day incident management and prioritization
Drive standardization and stabilization through configuration management in collaboration with Sustaining Engineering
Ensure all aspects Drive stabilization and operational excellence through automated incident and problem remediation
Own capacity management of compute platform by understanding current capacity vs. new demand
Collaborate with Sustaining Engineering on next generation architecture and capabilities including hardware, software and tools as it relates to operational excellence
Collaborate with Critical Systems Patching team to ensure all systems are patched appropriately and meet our defined security posture
Provides training and communication to ensure Operations and supporting staff understand current and future platform technologies and capabilities
Reports to management status on all activities
Actively participates in project activities, strategic and tactical and model development, and improvement of procedures and standards
Participate in Change Advisory Board (CAB) and Technical Review Board (TRB) meetings to discuss changes
24/7 support required which may include nights and weekends to cover maintenance activities as well as incident management

Platform Operations Specialist Resume Examples & Samples

Designing, developing and troubleshooting C# .Net and ASP.Net based frameworks and applications on Windows desktops and cloud based applications
Responsibilities also include for capacity planning and monitoring of the deployed MS Azure environments
Analyze technical requirements and design new components. Completely own and drive the development of software modules from end-to-end
Design and develop using Object Oriented design principles and software design patterns to attain high reusability and maintainability
Maintain and support organization’s products that are released to stakeholders and customers
Follow full life-cycle SDLC process and user methodologies
Ensure Software testing (Unit, System, Integration, Functional, and Performance)

Senior Platform Operations Technician Resume Examples & Samples

2 years of relevant experience
3+ years experience designing and administering a monitoring and reporting solution in a high availability environment
3+ years of experience with UNIX system administration
Working knowledge of TCP/IP in internetworking/WAN data communications

Platform Operations Manager Resume Examples & Samples

5 years of relevant experience and a Bachelor’s degree in Computer Science, Engineering or related field or its equivalent or
3 years of relevant experience and a Master’s degree in Computer Science, Engineering or related field or
Minimum 8 years configuring router protocols (including BGP) in a large service provider organization, including experience configuring route-maps, communities, extensive ACLs, and virtual routing instances
Minimum 8 years configuring routers and switches (Cisco and Juniper)
Minimum 5 years in IP network design and ethernet technologies, including security and DDoS mitigation
Minimum 5 years in Linux/Unix and related tools
Minimum of 5 years of expertise in technical analysis and troubleshooting
Minimum of 5 years experience with large-scale content distributed systems
Prior experience at Akamai
Prior experience managing
Excellent mentorship and leadership skills
Experience working with remote colleagues, domestically and internationally
Excellent troubleshooting skills and the ability to perform advanced performance and capacity tuning administration tasks
Experience working with vendors and ISPs

Platform Operations Manager Resume Examples & Samples

Understand, articulate, and communicate platform anomalies or issues. Demonstrate the ability to identify problems, partner with applicable resources to reach resolution and consider impacts to overall platform performance
Develop, implement, review and adhere to Platform Governance/Oversight standards
Oversee key platform relationships. Assess support model, update call flow/knowledge scripts and provide remediation training as needed. Compile, review and share support metrics with leadership and stakeholder partners
Formulate business process re-engineering action plans to convert from current state solutions to sustaining outcomes leveraging optimized system features and functionality. Must be able to document and clearly define end-to-end process flows to visually highlight improvement opportunities and proposed optimization results
Lead multiple program deliverables; collaborate and plan with business, technology and vendor partners on the implementation of new or optimized platform capabilities
Lead, direct and manage 3rd party vendor partner relationships and ensure all Global Procurement, AEMP and Risk Supplier regulations and procedures adhere to American Express compliance guidelines. Lead and facilitate vendor partner performance assessment conversations and determine course correction action plans as applicable
Comprehend, lead and/or support technology infrastructure solutions. A solid understanding of data sync utility tools, training migration history tools, and HR PeopleTrack system of record table elements is strongly desirable
Ability to comprehend, leverage and support the following core platform features

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Platform Operations Engineer Resume Examples & Samples

Platform Operations Engineer Resume Examples & Samples

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Platform Operations Manager Resume Examples & Samples

Platform Operations Engineer Resume Examples & Samples

Platform Operations Manager Resume Examples & Samples

Platform Operations Engineer Resume Examples & Samples

Platform Operations Engineer.associate Resume Examples & Samples

Platform Operations Engineer Resume Examples & Samples

Platform Operations Engineer Resume Examples & Samples

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Platform Operations Engineer Resume Examples & Samples

Platform Operations Engineer Resume Examples & Samples

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Platform Operations Resume Examples & Samples

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Platform Operations Resume Examples & Samples

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Platform Operations Engineer Resume Examples & Samples

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