Premier Relationship Manager Resume Samples
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Premier Relationship Manager Resume Samples
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SK
S Kassulke
Stefanie
Kassulke
57043 Kautzer Center
Houston
TX
+1 (555) 441 2968
57043 Kautzer Center
Houston
TX
Phone
p
+1 (555) 441 2968
Experience
Experience
Houston, TX
Premier Relationship Manager
Houston, TX
Langworth-Braun
Houston, TX
Premier Relationship Manager
- The jobholder will own and manage a portfolio of 350 to 550 clients working with the wider RBWM team
- The jobholder will own and manage a portfolio of approximately 350 to 550 primary clients working with the wider RBWM team
- Performance Management
- The jobholder will own and manage a portfolio of approximately 300 to 500 primary clients working with the wider RBWM team
- Provide a range of services to banking customers, supporting key life events, whilst providing confidence and reassurance
- Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand
- Develop and maintain relationships with external partners in the communities served
Chicago, IL
AVP Premier Relationship Manager
Chicago, IL
Frami LLC
Chicago, IL
AVP Premier Relationship Manager
- Maximizing growth in their portfolio and achieving the RBWM plan/metrics
- Maximising growth in their portfolio and achieving the RBWM plan/metrics
- Sound knowledge of financial services products and services and the customer relationship management system
- Compliance with the relevant Group standards including GHQ and the Regulatory organization as applied to the implementation of the RBWM strategy in their country
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
- Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring
present
New York, NY
VP Premier Relationship Manager
New York, NY
Brakus, Rogahn and Gerhold
present
New York, NY
VP Premier Relationship Manager
present
- To work as part of an integrated branch management team to ensure standards and are met and operating models delivered
- The jobholder will own and manage a portfolio of ### clients working with the wider RBWM team
- Own and manage a portfolio of clients working with the wider RBWM team
- Ensure adherence to established investment and insurance product set and selling limitations
- The job holder operates within the approved operating and strategic plan process to develop the RBWM business
- Make considered decisions that protect HSBC & Global Wealth values, reputation and businesses
- Collaborate with the wider team to deliver the Branch RBWM Performance measures and plan to support the multi channel client journey
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Kaplan University
Bachelor’s Degree in Business
Skills
Skills
- Strong demonstrable knowledge of global employee incentive plans, as well as domestic UK and US plans
- Good Knowledge of personal investment and credit financing
- Highly focused on quality in all aspect of the role
- A strong sense of ownership, responsibility and accountability
- Client driven with a strong focus on quality of service
- Ability to speak and understand Italian is an asset
- Be authentic and show ability to engage with colleagues and clients to deliver at pace
- Proven experience in an Account Management, Client Services, or Sales role, working in the equity or share plan industry dealing with corporate clients on a global level
- The ability to keep key strategic clients apprised of new product functionality that may be relevant to the client and their planned administration
- Demonstrable experience of managing relationships with large multinational clients, including development and implementation of expansion strategies and revenue increase
3 Premier Relationship Manager resume templates
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1
Premier Relationship Manager Resume Examples & Samples
- The jobholder will own and manage a portfolio of approximately 300 to 500 primary clients working with the wider RBWM team
- Delivering a consistent and tailored wealth management service to our most valuable Premier clients
- Developing long-term, in depth client relationships with clients
- Acquiring new clients with proactive strategic financial planning to maintain and grow wallet share
- Compliance with the relevant Group standards including GHQ and the Regulatory organisation as applied to the implementation of the RBWM strategy in their country
- Outcomes are reviewed in terms of adherence to general policies, accuracy of methods, continuous improvement, and general efficiency
- May be required to work shifts outside of regular business hours, travel within region to backfill sales responsibilities and/or work Saturday/Monday
- University / College degree
- 4 - 6 years of experience in a customer facing role in the banking industry with at least 2 years in a relationship management role working with complex customers
- Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and
- Personal Financial Planning Designation (PFP); For Quebec only, ICB certificate of achievement – Advanced Personal Finance
- Proven ability to sell and meet set sales / performance targets in a senior sales role
- Strong knowledge of regulations impacting personal financial services activities
2
VP Premier Relationship Manager Resume Examples & Samples
- Identify cross-sell opportunities, including opportunities to refer customers to other sales representatives of HSBC Securities (USA), through proper customer profiling and needs-based selling
- Comply with Company Nondeposit Investment Product policies and procedures, including the requirements of the Interagency Statement on Retail Sales of Nondeposit Investment Products. Unless otherwise assigned on an individual basis in writing, role does not include management and supervision of investment and insurance activities and sales, which lies within the brokerage business and supervisory structure of HSBC Securities (USA) Inc. as determined by its senior management
- Minimum of five years proven and progressive financial services and/or retail sales experience or equivalent, including evidence of strong sales results in insurance and investment products and ability to close a sale; relationship management experience with high net worth customers or equivalent
- Client focus
3
Premier Relationship Manager Resume Examples & Samples
- The jobholder will own and manage a portfolio of approximately 350 to 550 primary clients working with the wider RBWM team
- The jobholder has prime responsibility for maximising growth in their portfolio and achieving the RBWM plan/metrics
- Minimum of three years proven and progressive financial services and/or retail sales experience or equivalent
- Strong sales orientation, networking and portfolio management skills
- Completion of Mutual Fund Licensing. Requires completion of
- Good Knowledge of personal investment and credit financing
- Completion of Personal Financial Planning Designation (PFP) within two years of employment; For Quebec only, ICB certificate of achievement – Advanced Personal Finance within two years of employment
- Able to communicate well in English,
- The ability to plan own activities accordingly, and to set stretch goals and deliver these courage and tenacity
4
AVP Premier Relationship Manager Resume Examples & Samples
- Conduct needs assessment with current and potential Company customers and recommend appropriate investment and insurance products and services to meet individual needs, based on objectives, risk tolerance and proper asset allocations
- Sell appropriate core financial service products, including investment and insurance products, to meet customer needs while developing and expanding account relationships
- Ensure adherence to established investment and insurance product set and selling limitations
- Maximizing growth in their portfolio and achieving the RBWM plan/metrics
- Portfolio income of $xx k or million (Interest & Fees)
- Minimum of three years proven and progressive financial services and/or retail sales experience or equivalent, including evidence of strong sales results in insurance and investment products and ability to close a sale; relationship management experience with high net worth customers preferred
- Sound knowledge of financial services products and services and the customer relationship management system
- Make considered decisions that protect HSBC & Global Wealth values, reputation and businesses
5
Premier Relationship Manager Resume Examples & Samples
- The bank seeks to grow its RBWM business by understanding and fulfilling clients’ needs, through an efficient operation and the pursuit of providing clients with globally consistent experiences, excellent service. In the face of fierce competition in this segment the bank is seeking to grow the significance of this group in their contribution to our business
- The Premier segment typically comprises clients with Total Relationship Balances of $100k or more
- We should also recognise our responsibility to the community in which we operate and improve the bank’s profile within those communities building economic value for the bank and its shareholders
- The range of competitors and products has established an increased financial awareness in clients, creating demand for increased experience and skill at PRM level
6
Senior Premier Relationship Manager Resume Examples & Samples
- Minimum of five years proven and progressive financial services and/or retail sales experience or equivalent
- Evidence of strong sales results in insurance and investment products
- Local regulatory & license requirements - job holder should possess valid licenses with accreditation on wealth management and qualification
- Clear view on how to work with Compliance, Credit & Risk and Internal Control to ensure a balanced risk operating environment
- Able to communicate well in EnglishUnderstands / speaks second language is an asset
7
Senior Premier Relationship Manager Resume Examples & Samples
- Requires significant initiative and independent judgment in completing work, with unfamiliar situations or challenges addressed by the next level manager
- Mutual Fund Licensing. Requires completion of
- Leadership Capabilities
8
Premier Relationship Manager Resume Examples & Samples
- 25% Outputs
- Manage and grow existing banking relationship with top 40 customers in the Premier proposition to increase BBU share of wallet
- Establish new banking relationships with high net worth customers who may include senior management of different corporate companies, local political figures and well-known business people
- When interacting with customers, identify potential opportunities to present the bank’s Premier Life offering and ensure that leads are passed on to the Premier Life team
- Continuously monitor the utilization of credit facilities and investment avenues. Identify and resolve under-utilization by contacting customers to determine the reasons and escalating issues if any
- Conduct regular customer visits in order to build long-term relationships
- 15% Outputs
- Monitor operational delivery of customer requirements, summarise systemic failures and raise to the Head of Premier banking for further follow-up at CMC level where necessary
- Log and create written responses to customer complaints
- Obtain summaries of complaints and complaint trend analysis from the Service Manager on a monthly basis. Follow up with selected customers to determine if their complaints were handled satisfactorily
- Conduct risk analysis on the portfolio of customers including financial statements and their current product set held with Barclays Bank
- Submit proposals to Retail Risk for new loan applications including motivating interest rates based on the risk profile at the time
- Check and signoff each new account application, loan document, Barclaycard application and bank account mandate change. Premier Relationship Managers are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit
- Follow the Retail end to end account opening ensuring new accounts are authorised and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to management in Operations
- Comply with general Barclays operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations
- Passion for customer service
- Genuine interest in banking and business growth
- Drive and resilience
- Sociable
- Ambitious
- Independent and energetic
- Mature approach to business
9
VP PRT Premier Relationship Manager Resume Examples & Samples
- Maintain highest standard of excellence in client service across the team and with individual portfolio - ongoing analysis of client portfolios through marketing of ideas and researching clients
- Role as a broker-dealer Registered Representative
- Sell appropriate core financial services products to meet customer needs while developing and expanding account relationships (excludes sales of Consumer Mortgage Products, investment and insurance products). Sales of Consumer Mortgage Products; refer to other specialized product areas such as Consumer Mortgage, as required
10
Premier Relationship Manager Resume Examples & Samples
- Technical Capabilities
- Business understanding
- Solutions
11
Premier Relationship Manager Advising Wealth Resume Examples & Samples
- Maximizing growth in their portfolio of clients and achieving the RBWM plan/metrics
- Leading non-premier client activities to ensure opportunities are identified and client needs are met effectively, maximizing all available resources while complying with Firm policies and regulatory rules
- Bachelors degree in Business, Finance, related field or equivalent experience
- Series 7, 63, 65 or (66 in lieu of 63 and 65) and life and health insurance licenses
- Proven analytical, decision-making, interpersonal, leadership, sales and communications skills
- Strong knowledge of investment products and services delivered, operations supporting them and pertinent regulations affecting their delivery
- Strong analytical, decision-making, interpersonal, leadership, sales and communications skills
- Ability to work in a team based environment
12
Premier Relationship Team-premier Relationship Manager Resume Examples & Samples
- Monitor client satisfaction data implementing portfolio level improvements
- Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by recommending differentiated products and services to the client
- Identify cross-sell opportunities, including referral of customers to other sales representatives of HSBC Securities (USA) Inc. through proper customer profiling
- Understanding of business banking customer segment and products and services appropriate to compliment Premier offerings. A strong sense of ownership, responsibility and accountability
13
Assistant VP Premier Relationship Manager Resume Examples & Samples
- Compliance with the relevant Group standards including GHQ and the Regulatory organization as applied to the implementation of the RBWM strategy in their country
- Hold Lending Approval authorities appropriate to their role
- An excellent understanding of financial planning, wealth management and understanding client needs
14
Premier Relationship Manager Resume Examples & Samples
- The jobholder forms an integral part of the wider HSBC management team. As part of this wider team the jobholder is expected to identify opportunities in their day to day activities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Commercial and Private Bank
- Clear view on how to work with Compliance, Credit & Risk and
- Internal Control to ensure a balanced risk operating environment
- Ability to understand/speak Cantonese is required
15
Premier Relationship Manager Resume Examples & Samples
- Active acquisition and prospecting of new Premier Banking Onshore customers, develop and strengthen their relationships with the Bank in accordance with relevant business goals
- Ensure superior customer service and contribute to the overall customer experience of Premier Banking
- Minimum 5 years of sales experience in the banking and financial services industry, preferably in managing the affluent segment, and show consistent sales performance
- Exhibit strong interpersonal, communication skills and good at tele-consulting
- Creative and possess the initiative, drive and ability to work independently and in a team
- Has the drive to succeed and is focused and disciplined to achieve the sales quota and revenue
- LI - QSH
16
Premier Relationship Manager Resume Examples & Samples
- Provide a range of services to banking customers, supporting key life events, whilst providing confidence and reassurance
- Support a portfolio of Premier clients, delivering a consistent and tailored wealth management and financial planning service
- Listen to customers to identify and understand their current and future needs, and providing the right solution to meet those needs
- Gain a comprehensive knowledge of the Bank's full range of products and services to enable you to connect the customer with other colleagues who can support their entire life journey
- Working collaboratively with colleagues to ensure every need of the customer can be met within the wider banking teams
- Help customers to understand how they can flexibly use banking services through Internet Banking, phone Banking and Self-service points, to meet their varying needs
- Develop long term, in depth client relationships with existing and new clients
- Comply with the regulations and procedures that govern our business and products
- Treating Customers fairly
- Able to provide evidence of acting as a strategic advisor o customers, having established and built valuable long-term relationships with customers/
- Have role relevant qualifications, i.e.DipCII (or equivalent QCF RDR level 4qualification) and hold Competent Adviser Status (CAS). Statement of professional standards required (SPS) and practising with the FCA
- Have a full, valid driver's license
- Have a track record of successfully identifying and developing significant /complex business propositions that attract and entrench customers, in a fair and ethical way
- Availability to undertake the travel required for this role
17
Senior Premier Relationship Manager Resume Examples & Samples
- HSBC services and propositions
- Risk and compliance
- Tools and systems
18
Premier Relationship Manager Resume Examples & Samples
- Bachelor’s degree in Business or Finance preferred or relevant equivalent experience
- Experience with investment product referrals and sales preferred
- FINRA Series 6 & 63 Securities License; Series 65 and Life/Health Insurance licenses required
- FINRA Series 7 preferred
- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLS
19
Premier Relationship Manager Resume Examples & Samples
- Excellent networking and social skills
- Excellent Presentation and Consultative Selling to high net worth clients with complex financial needs
- Ability to analyze financial documents and provide tailor made solutions to high net worth clients
- Excellent communication skills – written, oral and presentation
- Proven planning & organization skills
- Highly focused on quality in all aspect of the role
- Expert in Client Portfolio management
- Managing Relationships of high net worth clients
- Very strong business acumen
- Results Orientated
- Excellent numerical & analytical skills
- Proven team working skills
- Risk management skills
20
VP Premier Relationship Manager Referring Wealth Resume Examples & Samples
- Series 6, 63, Life and Health Insurance licenses required. On an exception basis, a 60 day contingency may be granted solely at management's discretion (this period is for self-study, with no client contact). Licenses are required to discover and refer investment and insurance opportunities with potential and existing customers
- Understanding of business banking customer segment and products and services appropriate to compliment Premier offerings
- Analysis and Advice
21
Top Tier Premier Relationship Manager Resume Examples & Samples
- Acquiring new clients with proactive strategic wealth planning to maintain and grow wallet share
- Ability to deliver needs-based solutions through effective communication, influencing, and sales skills
- Ability to speak / understand Cantonese is a must
- Refer to PRM Capability Framework, Advanced level, for more details
22
AVP Premier Relationship Manager Resume Examples & Samples
- Conduct needs assessment with current and potential Company customers and recommend investment and insurance products and services to meet individual needs, based on objectives, risk tolerance and proper asset allocations
- Sell appropriate core financial services products, including investment and insurance products, to meet customer needs (while developing and expanding account relationships)
- Comply with Company Nondeposit Investment Product policies and procedures, including the requirements of the Interagency Statement on Retail Sales of Nondeposit Investment Products
23
Premier Relationship Manager Resume Examples & Samples
- Actively manage a portfolio of typically between 350 to 550 Premier clients, acquire new HSBC clients and upgrade existing clients through becoming the trusted advisor to them. You are accountable for the performance of your portfolio and need to ensure it is effectively run managing to the Target Operating Model (TOM) as defined by HSBC Group
- Establish and agree client contact strategies in line with Group operating models
- Review the portfolio regularly to ensure the solutions are still suitable to meet clients’ needs and embed client loyalty by meeting their current and long term needs either directly or through other internal business partners
- Refer non-qualified business to appropriate parties following proposition protocol and attract business with new clients by understanding their financial needs and delivering high standards of service quality. The identification of opportunities for wealth reviews and delivering wealth solutions as an adviser are amongst the key activities to achieve your goals
- Monitor and act on daily sales activity management information and other internal information tools, using them to coach the wider Branch team in support of business goals
- Maintain the levels of operational integrity required by HSBC Group, closely managing your individual and the collective performance of your wider team
- Build a high personal and corporate profile in the community in which you are based. Develop network of Group and External professional contacts with the aim of introducing new business, enhancing technical knowledge and promoting the brand
- Create and maintain an environment and relationships where you and the wider Branch team maximise performance in achieving the Retail Banking and Wealth Management business objectives
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Agree and manage lending facilities within any agreed Approval Authority
- Adhere to selling process and sales quality requirements. Ensuring the fair treatment of our clients is at the heart of everything we do, both personally and as an organisation
- Adhere to control standards, identify and manage the risks associated with the client relationship globally. These risks include but are not limited to credit risk, operational risk, financial crime (Fraud and Anti-Money Laundering) risk, and reputational risk
- Complete other responsibilities, as assigned
- Excellent sales and people management skills
- At least 5 years’ experience in similar role with similar client group
- Strong interpersonal communication and influencing skills
- Strong sense of ownership, responsibility and accountability
- Qualifications in financial planning and wealth management highly desirable
- The jobholder forms an integral part of the wider HSBC management team. As part of this wider team, your are expected to identify opportunities in your day to day activities that directly or indirectly contribute to the success of colleagues with differing responsibilities, particularly in other areas of HSBC such as Commercial and Private Bank
24
Premier Relationship Manager, Bilingual Resume Examples & Samples
- Own and manage a portfolio of clients working with the wider RBWM team
- Relationship management experience with high net worth customers or equivalent
- Ability to use customer relationship management systems
- A strong sense of ownership, responsibility and accountability
- Show ability to set stretch goals for self and the ability to deliver these with courage and tenacity
- Capabilities (refer to PRM Capability Framework for more details)
- Client Skills
25
Premier Relationship Manager Resume Examples & Samples
- Building “partnership” style relationships focusing on integration at all levels and interacting collaboratively to solve problems, build strong partnerships, and uncover new opportunities
- Servicing, developing and retaining key strategic clients to achieve the team budget and business plan
- Having financial responsibility for the client relationship, including monitoring client profitability
- Identifying new revenue opportunities with existing clients, negotiating fees, and preparing and distributing invoices
- Delivering excellent customer service to key strategic clients, managing client expectations, working with internal and third party partners in the resolution of issues
- Demonstrable experience of managing relationships with large multinational clients, including development and implementation of expansion strategies and revenue increase
- The ability to keep key strategic clients apprised of new product functionality that may be relevant to the client and their planned administration
- The ability to conduct ongoing needs analysis and an understanding of stock broking processes and the impact to client requests
- Proven experience in an Account Management, Client Services, or Sales role, working in the equity or share plan industry dealing with corporate clients on a global level
- The ability to demonstrate planning and delivery within a project based environment
26
Premier Relationship Manager Employee Concierge Resume Examples & Samples
- The jobholder will own and manage a portfolio of 350 to 550 staffs working with the wider RBWM team
- Maximising growth in their portfolio and achieving the RBWM plan/metrics
- Leading Premier activities to ensure opportunities are identified and staff needs are met effectively, maximising all available resources
- Total TCR of the portfolio
- Jobholder will hold Lending Approval authorities appropriate to their role
- Evidence of strong sales results focus
- Relationship management experience with high net worth clients
- Strong technical skills in wealth management
- Proven communication, client focus and influencing skills
- Understands / speaks second language is an asset
- Sales orientation
27
Bilingual Premier Relationship Manager Resume Examples & Samples
- Bilingual in English and either Spanish or Italian
- Be ambitious about providing the highest standards of delivery to colleagues and clients
- Premier products and services
- Processes