Process Analyst Resume Samples

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K Abbott

Korey

Abbott

20296 Hartmann Plaza

Dallas

+1 (555) 361 5649

20296 Hartmann Plaza

Dallas

Phone

p +1 (555) 361 5649

Experience Experience

Chicago, IL

Process Analyst

Chicago, IL

Collins LLC

Chicago, IL

Process Analyst

On the programs of your portfolio, provide support to program management for the performance management
Make procurement decisions within established guidelines and parameters under the direction of management
Conduct research and make recommendations pertaining to application of improved methods, tools and technologies to assess process performance
Assist with conducting process improvement workshops
Work with department directors, managers and other key business stakeholders to identify process improvement opportunities
Create and deliver compelling strategic presentations to provide project status updates to senior management and executives
Assisting with conducting process improvement workshops

Detroit, MI

Senior Process Analyst

Detroit, MI

Breitenberg-Brekke

Detroit, MI

Senior Process Analyst

Working with teams to evaluate and implement workflow or Business Process Management Suite (BPMS) technology tools
Identifies performance metrics which establish baselines and track process improvement results
Ensure process improvement methodologies, data analysis techniques, project management and implementation processes are followed
Design, drive and deliver operational excellence through a ‘continuous improvement’ agenda based on industry recognized process management methodologies
Business Performance Management
Establishing key performance indicators and control plans
Facilitating process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

present

Dallas, TX

Senior Business Process Analyst

Dallas, TX

Dickens LLC

present

Dallas, TX

Senior Business Process Analyst

present

Track and report on enhancement requests and development efforts to provide visibility to senior management on timeline for expected changes/improvements
Collaborate with Operations to monitor and drive Key Performance Indicators (KPIs). Develop and sustain visual management system for KPIs
Works with managers to determine status and actual work progress towards goals and objectives
Program Management Analysts to assist with Quality Roadmap Admin and Project work
Provides consultation on the use of re-engineering techniques to improve process performance and product / service quality
Provide as-is and to-be work flow analysis and identify opportunities to modify, automate and streamline process to improve efficiency
Independently perform analyses of issues, participate in development of potential solutions, and make recommendations to ensure accurate and timely resolution

Education Education

Bachelor’s Degree in Business

James Madison University

Bachelor’s Degree in Business

Skills Skills

MS Excel able to import data, manipulate data, use basic formulas, create charts and graphs, vlook ups, and pivot tables
A good level of understanding of using MS Excel, e.g. tables, charts, formulas (SUMIFS, VLOOKUP, IF, COUNTIF etc.), Pivot tables/charts
Strong team players and good with people – able to listen, handle and resolve tensions and overcome resistance
Willingness and ability to learn quickly and apply the knowledge learned on a continuous basis
Highly proficient in all MS Office tools with specific emphasis on MS Excel, Access, and PowerPoint
Ability to work independently and strive for high-quality/high throughput results and continuous process improvement
Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations, focused on results
Ability to develop rapport and maintain strong relationships with peers
Solid knowledge of system engineering and Concurrent Engineering
Adaptable and able to keep the bigger picture in focus while navigating through a complex issue

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15 Process Analyst resume templates

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Process Analyst Resume Examples & Samples

Bachelor’s degree preferred in Computer Science, Engineering (any) or related field
Minimum 2 – 5 years of technical analysis experience
Minimum of 2 years of Collections or credit card industry experience (preferred)
Effective verbal and written communicator
Proven ability to root cause and solve issues and offer solutions
Proven ability to effectively manage time and activities supporting work and personal development deliverables
Willingness and ability to learn quickly and apply the knowledge learned on a continuous basis
Ability to work independently and strive for high-quality/high throughput results and continuous process improvement
Ability to partner and communicate with individual across all levels of the organization
Strong MS Office skills (Word, Excel, Access and PowerPoint)
Knowledge of some or all credit card or specific collections processes a plus: customer services, collections pre charge-off, collections post charge-off, bankruptcy, deceased, litigation, specialty operations, etc
Experience with IBM Operational Decision Management (ODM) tool or similar business rule system a plus
Proficiency with SQL, Oracle, SAS or another programming language. SharePoint knowledge

Process Analyst Resume Examples & Samples

Required: Bachelor’s degree and relevant Industry or Technical Qualifications with 5 years of experience
Growing interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
Strong organizational and project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment
Growing problem-solving and root issue dimensioning capability
Curious, courageous, innovative, Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
Growing time and task management competencies with exceptional attention to detail Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise

Junior Business Process Analyst Resume Examples & Samples

Engagement with business and IT clients in defining requirements
Implementation of those requirements through internally developed applications
Ensure proactive project management for all activities through to completion, ensuring projects are managed within budget, to schedule and in line with requirements and required quality/performance indicators
Assist Product Managers and helpdesk in troubleshooting issues per standard SLAs while maintaining high customer service quality
Produce estimates and schedules for all work to be undertaken, prior to initiation
Escalate issues and potential risks promptly
Facilitate effective communication between all appropriate parties and stakeholders
Build constructive working relationships with key stakeholders
Prepare documentation for training or presenting to Senior Management
Enhance customer experience with the application by improving or automating the services as applicable
Work with Development and Deployment teams on the implementation of controls and compliance activities
Ensure oversight solution of Controls activities in line with Citi Global policy
Design and build administrative tools/processes to increase efficiencies
Strong knowledge of software development lifecycle
Knowledge of Xml and SQL languages and technologies
Ability to work in a team environment as well as independently
ITIL qualification preferred

Data & Process Analyst Resume Examples & Samples

Collecting, analysing, checking, reconciling and reporting UBS data
Cooperating with senior stakeholders to enhance process and tools supporting information gathering
Participating in projects aiming at data quality improvements
Designing, building, maintaining documenting tools and processes (mostly MS Access, Visual Basic, Excel based tools)

Process Analyst, Configuration Management Resume Examples & Samples

Process Strategy (accountable to Manager, Enterprise Configuration Management)
Responsible for ensuring that the Enterprise Configuration Management process meets business needs and goals
Process Operations
Works with Managed Data Repository (MDR) and Configuration Management Database (CMDB) owners to ensure CIs therein meet the Configuration Management Standard
Ensures that information in the Configuration Management System (CMS) is correct and that all CIs are accurately and completely recorded
Responsible for ensuring the governance of the Configuration Management process
Manages updates to the Configuration Management System where applicable
Identify and communicate problems / issues through effective status reporting to management
Coach and educate CI owner community on CI record quality
Process Governance (accountable to Manager, Enterprise Configuration Management)
Provides input to the Manager, Enterprise Configuration Management during the development of the objectives, goals and plans for ITSM
Identifies and recommends CSI opportunities and initiatives to the CSI team
Enforces compliance of the Enterprise Configuration Management Standard
Monitors the Enterprise Configuration Management KPI metrics
Identifies opportunities to support implementation or improvements to the ITSM process

Quality & Process Analyst Resume Examples & Samples

Responsible for quality control reviews and deficiency documentation
Responsible for documenting Quality Assurance processes
Responsible for analyzing, documenting, and coordinating the appropriate approvals of procedural changes
Research and suggest alternatives to meet operational goals of the business which solve operational problems and improves efficiency
Provide coaching and feedback regularly
Coordinate and deliver Quality Reports to management
Support regulatory exams and internal and external audits
Two or more years of Life Insurance or Annuity quality control experience
Four or more years of Financial Services industry experience, particularly in a transaction processing role within an operations environment
Bachelor's degree in Finance, Accounting, Business Administration or related field preferred
Strong verbal communication and negotiation skills with the ability to influence at all levels within the organization
Strong written communication and documentation experience

Process Analyst Resume Examples & Samples

An appropriate university degree with preference for a BSc, BCs(Eng), BSc (Comp science) or BCom (informatics)
3 years’ work experience in the financial industry
2 years business analysis⁄business consulting experience
Business planning & design, including a basic understanding of operations, process and IT in a blue chip
Company command of business analysis techniques – including the application of industry-standard methodologies, techniques and use of software
Understanding of means of business requirements gathering - including business process re-engineering, input into organisational design, operating models
Knowledge of a bank’s products, services and policies

Process Analyst / Business Tech Analyst Resume Examples & Samples

Bachelor’s degree preferred in Computer Science, Engineering (any) or related field plus experience in Technical Analysis or related experience. Employer will accept 2 years of professional experience in Technical Analysis as meeting the Bachelor's degree requirement
Minimum of 2 years of Collections or credit card industry experience preferred
Proven ability to root cause and solve issues or offer solutions
Proven ability to manage time and activities supporting work and personal development deliverables
Ability to work independently and strive for results and continuous improvement
Familiarity with business requirements management and Software Development Lifecycle/Methodologies
Ability to build and troubleshoot queries; Microsoft Access and SQL
Familiarity with Business Requirements Management and Software Development Life Cycle/Methodologies
Hands-on experience or familiarity with AS/400 Query is preferred

Process Analyst, Private Client Division Resume Examples & Samples

Investigate and resolve, or make recommendations to more senior team members on, more complex, non-routine process-related matters
Prioritize work in accordance with policy and severity of service impact to minimize financial/ customer impacts
Knowledge of Lean process improvement methodology and Change Management
Strong process-writing skills
External Wealth Management and Brokerage Business

Process Analyst Resume Examples & Samples

Requirements methods: interviewing, business process modeling, business object modeling and user interface design
Knowledge of RBC products and processes
Knowledge of business analysis techniques
Excellent verbal and written communication & presentation skills
Statistical Analysis Facilitation Skills
Conflict and issues resolution
BU Specific Strategies & Critical Success Factors
LSS Tools and Methodology
End user reporting tools (e.g. Focus, Oracle EBI/Siebel, SQL, Excel, Minitab)
Has completed Lean Six Sigma Greenbelt accreditation course and has designation
Specialized knowledge in Business Partner’s area
BA/BSC
Experience in Canadian Banking Operations
Proven skills and experience as a Business Analyst
In-depth information on EDW and data tables including managing, cleaning and manipulating raw data

Process Analyst Resume Examples & Samples

Proficiency with Microsoft Office applications including MS Excel, MS Word and MS Access
Well-developed analytical and problem solving skills
Excellent data analysis skills using Excel, Access or equivalent
A highly motivated team player and a quick learner
Strong time-management and organization skills, with the ability to multi-task and prioritize with minimal supervision
An eye for detail, accuracy and a service standard of ‘getting it right the first time&#8217
Excellent inter-personal skills, both verbal and written, with the competence to liaise with internal/external business partners

Global Business Process Analyst Resume Examples & Samples

Lead cross-functional sessions to present and validate proposed solutions and business process changes with functional managers
Collect data to identify root cause of problems; propose and enable functional and technical solutions
Create business process and data flows to validate and describe complex issues across teams and departments
Engage with end users to perform continuous reviews to align processes with changing business conditions
Bachelor’s Degree in Business, Supply Chain Management or Computer Science or equivalent experience
Solid knowledge of principles, concepts, and theories within supply chain and ability to train & develop other team members on this knowledge
The ability to gather information about current business process, translate and articulate the information captured into process models
Ability to deal with ambiguity and be comfortable in a situation that is not always well defined or changes frequently
Ability to learn new tools and environments quickly
Ability to drive toward agreements with cross-functional business areas
Ability to work at a detailed level (validating converted data, etc.) as well as at a higher level (creating & delivering training materials, organizing and leading meetings)
SAP AFS experience preferred
Ability to use Microsoft Access, including running pre-formatted reports
Experience in Microsoft PowerPoint and Visio
Job requires hours that may occasionally exceed 8 hours per day and/or 40 hours per week during times of peak activity. Evening meetings and/or weekend work occasionally required to collaborate with people in other time zones and to ensure timely project completion. Some job pressure exists in the balancing of several projects with conflicting and sometimes changing deadlines. Exposure to a computer monitor. Physical ability to use telephone, computer hardware/software including keyboard, type sit and stand for extended periods of time

Process Analyst Resume Examples & Samples

3 to 5 years of related experience
Good knowledge of standard desktop applications used by the business unit
Strong knowledge and understanding of the business unit’s key products and services, processes and controls
Good change leadership skills

Process Analyst Resume Examples & Samples

Troubleshoot and resolve process-related issues, revise standardized processes, design workflow and obtain sign-off for initiatives of low to medium complexity
Escalate process design and improvement opportunities to the manager and/or senior team members
Good knowledge of standard desktop applications used by the business unit as well as MS Project, Visio
Internal to BMO: Investorline and Nesbitt Burns, Capital Markets and BMO Harris Private Banking

Senior Analyst Risk Aro Process Analyst Resume Examples & Samples

Assist in the development and maintenance of the ARO database and document repository
Track submissions, actions and outcomes, including pending “watch list” items
Perform analysis of ARO submissions against corresponding data entered in the Enterprise Operational Risk System (“EOR”), and other key internal sources, to assess completeness of ARO submissions
Provide updates to BUs and HQ functions regarding submission status
Track implementation of lessons learned and subsequent validation exercises, including the maintenance of lesson plans, training materials, and other relevant documentations
Provide support with identifying trends and themes of prior submissions
Assist in producing quarterly reporting packages
Produce reports as necessary to Human Resources and Internal Audit as upon request
Bachelor’s Degree in Finance, Business, Economics or Risk Management and minimum of 5 years’ experience in relevant roles (or High School Diploma / GED and 9 years of relevant experience with emphasis in data analysis, process and project management)
Proficient in Microsoft Office Suite applications, including Word, Excel and Power Point
RMP or FMP graduate
Flexible, self-starter, ability to manage multiple tasks. Must be able to balance competing priorities, maintain direction and deliver on time
Basic Risk, Finance or Operations understanding

Payments Process Analyst Resume Examples & Samples

Bachelor’s degree in a related field. Master’s degree or MBA preferred
At least 3+ years of experience with SAS, SQL or other analytical tools with deep understanding of how to extract, segment and analyze data
3+ years in a customer and business intelligence, finance or risk role, including campaign management, dashboard reporting, promotion analytics, credit scoring, pricing analytics, brand analysis, segmentation or equivalent experience
A strong desire to motivate and influence dynamic teams in a fast changing, dynamically growing payments industry
Proven ability to work independently as an individual contributor on multiple cross-functional team projects; paying attention to key milestones and related deliverable dates
Strong attention to detail and excellent communication skills with drive for collaborative and creative approach

Business Process Analyst Int Resume Examples & Samples

Collects, processes, and analyzes historical data derived from disaggregated sources such as network usage tools, customer databases and ticketing systems
Ensures the overall efficiency of reporting across business units; continually reviews quality and ensures data integrity for all presentations
Interviews business users to obtain data requirements for analytic applications
Ability to prepare "what if" scenarios using historical data to characterize future behavior or consumption
Responsible for the oversight of the planning, development, and execution of schedules by the team to ensure the goals of improving performance of the NOC and their effective and efficient operational support to customers
Owns project stakeholder relationships and communicates regularly with project stakeholders and management; manages expectations re: scope, timeline and deliverables
Establishes, owns, and leads project communication forums both vertically and horizontally across project scope
5+ years MSO or Telco experience
Familiarity with ITIL a plus
Experience with ticketing systems such as Remedy
Excellent data analysis skills, problem solving skills attention to detail and focus on data accuracy
Extremely organized and possess strong presentation skills
Experience with gathering and charting technical requirements
Excellent planning, coordination skills
Bachelor's degree with an information technology or business analytics focus preferred
5+ years project management experience required
5+ years years data analyst experience required
5+ years in depth experience using Project, Excel, PowerPoint and Word

Mortgage Process Analyst Resume Examples & Samples

Root cause analysis and beyond – not just identifying problems but seeing them all the way through to resolution
Continually work with other departments to ensure an efficient process flow from registration through funding
Seek out process feedback from any and all departments – constantly analyzing how the loan manufacturing process can be improved
Monitor system defects and provide feedback to Management and Technology Teams for review and resolution
Implement and communicate new processes to company
Participate in production checkouts and testing for system enhancements and upgrades
Monitor LMQA centralized mailbox for feedback and suggestions from the field
All other tasks deemed necessary by management as determined by business needs
5+ years of experience in mortgage industry is required, preferably Risk/Compliance, Processing, Underwriting or Closing
4 year degree preferred

IT Business Process Analyst Resume Examples & Samples

Work with project teams, lines of business and other IT resources to analyze and develop technology solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business systems analysts. Act independently or as a member of a project team Provide technical consulting on complex projects
Participate in the development and evaluation of Requests for Information and Requests for Proposal
Provide process definition and best practices leadership and convince others of the soundness of a technical approach. Devise and/or modify procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results. Create detailed specifications from which programs will be written
Stay current with emerging technologies, their strengths and weaknesses and their application to business solutions
Information security best practices
IT performance/scalability principles
Relational database technologies
Principles of a service oriented architecture
Mainframe, distributed, Web, and/or networking technologies
Application development methodologies
Ability to work independently or as a member of a team
Ability to direct other team members and train others

Operational Process Analyst Resume Examples & Samples

Provide special pricing support, including deal consulting, qualification, solution development and approval
Analyze competitive pricing and profitability dynamics for all large volume sales opportunities
Assist in the development and implementation of margin improvement initiatives
Collaborate with field sales resources, Service, Marketing, Finance and Operations staff in order to ensure completeness and consistency of proposals
Provide feedback and recommendations to the Business Unit management on opportunity win/loss, sales inhibitors, market conditions, program successes and deficiencies
Manage/drive Business Unit pricing escalations
Bachelors Degree in Finance or Business preferred
Sales experience an asset
Demonstrates a strong willingness to learn. Must be a self-starter able to work independently based on direction from manager
Strong aptitude and experience in using PC and spreadsheet applications
Ability to develop account and market knowledge
Excellent interpersonal and communication (verbal and written) skills

Business Process Analyst Senior Resume Examples & Samples

Bachelor's degree with 3 to 4 years related experience in a business or quantitative discipline required
Experience with business data tools including but not limited to SQL and Tableau. Experience with visualization design and implementation is a plus
Strong analytical skills including ability to analyze data and understand database table structures including SP/SQL development and validation
Strong communication, leadership and multi-tasking skills required
Detailed and quality assurance oriented with ability to manage multiple projects simultaneously is required
Knowledge of core and customer services systems
Broad understanding of the credit card business
Ability to resolve conflicts and/or complex issues
Understanding of recent Card Act legislation desired

Process Analyst Resume Examples & Samples

Facilitate projects which drive process improvements within the business, under the general guidance and direction of Process Analytics Manager. Responsibilities may include scheduling and facilitating project meetings, developing project plans including identification of key deliverables, summarizing and communicating project status, training or coaching project participants in the use of Six Sigma tools
Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business
Employ consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity as either enhancement to client experience or margin improvement; ensure alignment with Client Service strategy and objectives
Facilitate process change within the respective operational areas. Prepare a thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; draft communication and training plan to ensure acceptance and adoption of process change for review/approval by Process Engineer II or leader
Facilitate the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by delivering formal training programs or utilizing more informal communication methods
Demonstration of strong project management skills; knowledge of or applied use of Six Sigma methodologies in previous accomplishments
Excellent interpersonal and verbal communication skills to effectively gather information and disseminate facts and recommendations
Strong ability to gather and analyze data to develop facts-based conclusions and recommendations
Ability to develop effective working relationships with varying levels of employees and influence improvements and efficiencies to work processes
Demonstrated enthusiasm for learning and developing creative solutions
Six Sigma or PMP certification

Business Process Analyst, Partner Operations Resume Examples & Samples

Manage all Change requests (CR) - defects and enhancements including identification, resolution and work around and communicate to stakeholders
Work with business owners to prioritize change requests
Maintain Change Request dashboard and communication of the dashboard
Participate in User Acceptance Testing and Smoke Testing
Process Management /Case Management support; triage, monitoring, dashboard reporting
Handle escalations and exceptions using case management; triage within the group or resolve
Track and monitor incoming escalations/exceptions
Identify opportunities to reduce escalations
Reporting/metrics across change requests, defects, and escalations
Support partner support center, business process managers, partner operations and technical support (Internal/Vendor) teams on escalations/exceptions/feedback
Create/modify knowledge base solutions as needed
Acts as primary liaison between Partner Programs, IT, and Operations teams

Senior Process Analyst Resume Examples & Samples

Monitor and support the compliance of all in place processes defined by the finance organization, such as
Bachelor's degree in Business, Finance, or equivalent education and related training
Five years of experience working in process design, preferably related to financial reporting
Knowledge of inner workings of internal processes and procedures in current state

Senior Business Process Analyst Resume Examples & Samples

Strong project leadership skills with demonstrated experience analyzing business processes, providing insight, influencing others and respectfully challenging existing processes; history must demonstrate successful project coordination
Experience assessing competitor information & industry trends to provide insight within process design
Exceptional thought leadership & analytical skills
Experience advocating change & effectively encouraging others through change management
Strong time management, planning & organizational skills including the ability to manage simultaneous initiatives in a fast-paced, dynamic environment
Excellent verbal & written communications skills, including experience creating presentations & visualizations
The ability to take risks, exhibit creativity & demonstrate flexibility
Outstanding rapport and relationship building skills
A passion for creating business process excellence. Exhibits strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools
Six Sigma certifications

Operational Process Analyst Resume Examples & Samples

Analyzing internal business processes and recommending more effective design changes
Collecting and documenting business requirements, including controls around the processes
Performing due diligence on agreed data areas with proactive management of controls and quality standards
Extracting and manipulating data from various reporting environments and producing regular reports in agreed format
Identifying inconsistency in the data reporting environment and proactively looking for resolution and improvement
Supporting various key initiatives and strategic projects and complex ad-hoc analysis
Working closely with management and process/project stakeholders - attending monthly, quarterly and annual governance meetings

Process Analyst Resume Examples & Samples

Provide quantitative analysis and insight into call centre cost and customer experience drivers. This analysis will be used to support program roadmaps, project delivery teams, and overall customer experience strategy
Develop and manage financial business cases and forecasts to prove the viability of new initiatives
Partner in the vision, design and delivery of large-scale cross functional programs, involving self serve adoption, change management and systems implementation, from concept to execution
Engage and Influence senior management and executives through all project phases to ensure alignment and adoption of deliverables
Create and deliver compelling strategic presentations to provide project status updates to senior management and executives
Demonstrate strength and build experience in the following areas
Strong analytical skills with the proven ability to develop viable financial business cases and forecasts
Passion for uncovering business needs, identifying opportunities, and aligning efforts to ensure timely implementation
Experience in creating strategic presentations to executives and senior management to provide project updates, obtain approval for financial support or changes to project design/scope
Ability to understand complex dynamics of working with multiple stakeholders with divergent interests
Proven conflict resolution skills
Technically inclined with a thorough understanding of the telecom/technology space as well as current market trends
Fully proficient in MS Office suite – database / Statistic knowledge a great asset (SAS, SQL…)
Bachelor Degree in Business, Science, or Engineering considered an asset

Senior Business Process Analyst Resume Examples & Samples

Validate the integrity of current and/or new compliance policies and procedures by conducting periodic compliance reviews throughout the business
Work closely with Corporate Compliance, Legal and Audit on compliance or regulatory related matters as they impact the processes that reside in Consumer Lending
Develop, review and report audit results. Formulate solutions to minimize impact of identified compliance issues
Develop and maintain documented quality assurance reviews for applicable state and Federal regulations. Complete quality assurance reviews according to formalized timelines and/or the request of management
Identify corrective actions and remediation plans, formulate solutions to minimize impact of identified compliance issues, communicate to appropriate business units, and follow-up to ensure corrective actions and remediation plans are implemented
Research applicable laws, regulations, commentaries, letter rulings, no action letters, regulatory statements, etc. affecting compliance
Participate in projects to increase compliance for new and existing products, forms, procedures and processes
Develop and track the completion of divisional compliance training materials for business unit employees as it relates to compliance requirements applicable to their business units
Work closely with Consumer Lending business units to design and/or modify compliance control procedures, documenting procedures and disseminating to affected parties
Assist Corporate Compliance with the development and completion of eGRC control testing of Consumer Lending processes
Provide guidance and training to less experienced personnel
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Bachelor's Degree, or in lieu of a degree a minimum of 4 years work experience
Minimum 4 years of experience including a minimum 2 years of banking experience
Sound analytical abilities and problem solving skills
Compliance administration/analysis experience
Sound technical compliance knowledge and project management skills
Solid knowledge of personal computers and software utilized by the department
Solid understanding of M&T, general bank operations and systemic functionality
Experience using ACAPS is a plus

Hiring Process Analyst Resume Examples & Samples

Works with the HR Teams to plan, analyze and develop a strategy for hiring processes and technology
Partners with HR Recruitment Operations team, all recruiting areas, marketing, and senior HR executives to ensure Kohl's employment branding meets the needs of the business and introduces and changes or updates as needed. Works with Legal to manage compliance issues related to hiring
Supports the communication of hiring projects and new initiatives
Exhibits a positive approach to problem solving
Ability to influence decisions
Experience using PC, Email, Microsoft Office and advanced level Power Point skills
Ability to work with multiple business partners, at various levels

IT Internal Control Assessment Process Analyst Resume Examples & Samples

Ensure operational effectiveness of the ICAP process
Perform analysis on collected data
Provide support on the tools used as part of the service delivery
Conduct privileged administration tasks and data validation activities
Liaise with Bank staff and coordinate quality improvement activities

Process Analyst Resume Examples & Samples

Guarantee the bank process knowledge
Guarantee the support on process measurement and creation of dashboard
Work closely with internalclients to design, identify and analyze core business processes and workflows
Identifying issues, risks, controls, process owner and KPI
Is an active part of change management, proving and sharing all theknowledge about the processes
Facilitating workshops and/or analysis when needed
Help the process owner in maintaining the process knowledge

Process Analyst Resume Examples & Samples

Serves as subject matter expert for compliance and operational teams
Conducts process reviews, evaluates gaps and identify improvement opportunities in agency administration documentation
Assist in the design and development of automated tools and analyzes the data collected
Contributes to process improvement initiatives to ensure best practice, regulatory compliance and adherence to the Humana standards of excellence
May be assigned to special projects of a regular or recurring nature, and other duties as assigned by the manager
Demonstrates accuracy and thoroughness, identifies process improvements; fosters quality in others
Demonstrates the ability to work within a team and independently under general instructions
Bachelor’s Degree in Business, Health Administration, or related field required
Advanced computer skills; able to navigate multiple applications and advanced knowledge of Microsoft Excel and PowerPoint
Experience manipulating data and working with databases
Ability to read, analyze and interpret state contractual documents, data reports, complex compliance procedures, and governmental regulations
Strong problem solving and strategic analysis capabilities
Demonstrate strong verbal, written, and presentation skills; able to interact effectively with multi-disciplinary team members and management
Applied knowledge of health insurance compliance

Data & Process Analyst Resume Examples & Samples

Reviewing process of access requests to governance tool
Publishing regular reports supporting program management and governance processes at UBS
Managing shared mailbox directing queries/actions to relevant team members
Communicating with onshore partners to agree on requirements
Supporting senior managers with follow-up clarification/questions
Completing ad hoc report requests as required

Lead Pre PS Attribute Process Analyst Resume Examples & Samples

Lead business side of developing the next generation attribute checkbook software
Skilled in cross functional issue resolution
Proficient in MS Office Applications, Outlook, Excel, PowerPoint, Word
Excellent interpersonal skills to enable interaction with Managers and Chiefs
Superb leadership behaviors

Senior Process Analyst Resume Examples & Samples

Lead cross-functional project teams to drive process improvements within the business. Responsibilities include scheduling and facilitating project team meetings, developing project plans to include identification of key deliverables and timelines, summarizing and communicating project status, training and coaching project team in the use of Six Sigma tools. Generally accountable for projects expected to have significant client impact and/or greatest margin improvement
Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business. May lead the identification, framing and execution of strategic operations re-engineering initiatives across Ameriprise to improve end-to-end operational performance
Employ consultative techniques in uncovering and assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity as either enhancement to client experience or margin improvement; ensure alignment with Client Service strategy and objectives. Propose improvement recommendations to the leadership team
Facilitate the adoption of a process improvement culture and practice within the business. Prepare a thorough analysis of downstream impacts of project deliverables, identifying all impacted areas and stakeholders; partner with other organizations such as finance, compliance, technology, etc
Facilitate the integration of a culture that incorporates efficiency and productivity/performance improvement to operating procedures throughout the organization by providing formal training programs or utilizing more informal communication methods
Develop key metrics of success and track accordingly. Monitor project cost and progress in project deliverables. Track project outcomes relative to financial saves; ensure documentation to project planning system and incorporation of financial saves to departmental budgets
Bachelors degree or equivalent in a relevant field
3 to 5 years of experience in process improvement, project management or similar
Strong project leadership skills with demonstrated experience analyzing business processes; history must demonstrate successful project coordination
Demonstrated interpersonal and written communication skills; able to work effectively with all levels of staff and cross-organizationally
Exhibits strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools
Previous people leadership or coaching experience

Process Analyst Resume Examples & Samples

Managing project documentation and status reporting for IT projects
Maintaining and administering multiple databases of stakeholder information
Facilitating project meetings by scheduling, monitoring action items and preparing meeting minutes
Supporting Business Managers and Subject Matter Experts in follow up clarifications and project related inquiries
Delivering ad hoc reports and analysis as well as summary presentations
Mentoring and guiding the Process Owners on internal business requirements and policies

Process Analyst Resume Examples & Samples

You will prepare and analyze the cost reports for Direct Material and Indirect costs elements for the CFIN Operations on a monthly basis
Also monthly, you will review Purchase Price Variances and perform inventory revaluation and associated SAP transactions. You will collaborate with the Buyer/Planner to analyze the variances and take appropriate actions
You will prepare the Red Hat Royalty report and the WEEE report for OES using SAP data and Product entitlement in Salesforce .com
In collaboration with the Sales support team and Master Planner, you will report weekly on the Billing progress for each product, analyze the Pipeline and identify potential capacity constraints
You will participate to the NPI process and act as team depute for all communications and exchanges with the Revenue Management organization
You will become familiar with all the complete inventory transaction process; you will perform these transactions as required
In collaboration with members of the Operations team and various Autodesk teams, you will participate in Business Process design and review. Support their implementation and corrective actions as necessary
8 year experience in Operations or related functions in High Tech environment
Strong experience with SAP BO and Salesforce
Solid understanding of accounting rules
Collaborative and Good communication skills

Operational Process Analyst Resume Examples & Samples

Identifying anomalies in the data reporting environment and proactively ensure resolution and improvement
Understanding and documenting the business requirements, including controls around these processes
Analysing internal processes and recommend more effective design changes to existing business processes if required
Relationship management - attending monthly, quarterly and annual governance meetings
Liaising with other team members across hierarchies and locations to share workload to achieve the business objectives

Senior Business Process Analyst Resume Examples & Samples

Partner to develop metric organization, mentoring analysts, empowering the team with knowledge around data sourcing and analytical best practices
Actively support evolving leadership goals & priorities; Demonstrate high level of collaboration & cooperation to achieve goals and objectives as defined by Business Operations leadership in a manner that adds value to the organization
Explore alternative data sources; develop an understanding of all data systems to understand relationships to network performance, understanding the system structure and data interaction with other data sources & systems focused on the Customer Experience
Guide and partner to leverage functional metric resources; facilitate communicating Business Operations analytic requirements to insure functional data owners understand Business Operations needs and are committed to drive and fulfill data requests appropriately
Guide structuring of metric analysis and presentation; mentoring organization in understanding how to structure & present data
Use business intuition to influence analytical exercises to explore and develop metrics that provide the ingredients that allow leadership to draw conclusions and make decisions
Address questions of ambiguity promptly
Perform trend analysis to identify performance issues; measure corrective actions and continuous improvement processes
Evaluate business trends across assigned functional areas in order to achieve measurable and sustainable results that improve the customer experience
Provide in-depth analysis with interpretive thinking to define problems and develop innovative solutions
Produce and maintain recurring and ad-hoc metrics performance reports
Identify areas of opportunity to drive efficiencies or effectiveness with Metrics Reporting, ensuring that service quality is accurately measured and provides actionable data that the business can utilize to gain improvements
Collaborate with peers in other functional areas, ensuring KPI’s and other business metrics practices are being shared and information is transparent and available to Business leaders
Actively participate with cross-functional groups to solve problems and drive improvement
Excellent data analysis and interpretation skills, written and verbal communication skills, strong technical and problem solving abilities
Ability to translate operational requests into analysis that helps identify root causes and/or provide operational suggestions and/or solutions
Must be able to recognize positive or negative trends concerning overall effects on the business
Proven metrics/KPI/trending analysis experience including remediation recommendations
Ability to articulate risks and opportunities in order to influence appropriate resolutions
Ability to document detailed procedures, definitions, calculations, etc. for training and standardization purposes
Strong decision making skills and ability to plan and execute initiatives
Ability to successfully interact with members of leadership
Expert/advanced use of Microsoft Office Suite (Word, Excel, Access, PowerPoint), etc
Deep knowledge of cable, telecommunications or network operations industry preferred
Subject matter expert in structuring analysis to drive performance in a network/technology operation
Business Technical writing experience
Strong mathematical & analytical background required
10+ years business analytics and reporting expertise in MSO/telecom environment
Expert/Advanced MS Office skills are a must
Bachelor’s degree from a four-year college or university; and/or training or equivalent combination of education and experience

AP Process Analyst Resume Examples & Samples

Minimum four years’ experience in accounting or related fields
Demonstrated knowledge and experience in coordinating and facilitating accounting audits
Demonstrated understanding and application of advanced accounting principles
Proven experience in account reconciliation
Demonstrated experience specifically related to 1042, 1099, and various state tax reporting requirements
Minimum one-year commitment in the role
SAP experience, specifically in Procure-to-Pay
Experience with multinational or global corporate operations
Bachelor’s degree in Accounting, Business, Finance or equivalent

AHS Process Analyst Resume Examples & Samples

Work on the development of a new process and procedure to address an operational requirement
Analyze an existing procedure for “pain-points” and propose new steps in the process flow to eliminate redundancies or deficiencies
Analysts Tasks (including but not limited to)
Open to learning about all areas within the organization, initiatives may involve banking operations, investment risk initiatives, operational/business risk requirements
Analyst would need to coordinate with all key stakeholders in a process
Gain granular-level understanding of each step and touch point within a process, including build out of a process flow/ mapping
Analyze potential impacts to changes in the process flow (e.g. FTE capacity, process timing/execution, client-facing impacts, Anti-Money Laundering, etc.)
Work with key stakeholders to get “buy-in”, formal confirmation for execution
Work with Process/Procedure owners to implement the changes
Governance
Analyst will be responsible to work with Process Optimization lead to build-out repository for tracking of initiatives
Develop governance framework (1) Tracking of initiatives in the pipeline and (2) Reporting for senior management forums (i.e. governance committees)
Will require analyst to keep disciplined tracking of assigned tasks and progress on initiatives
Strong project management experience, able to fully own projects and drive execution
Strong knowledge of Excel and PowerPoint
Fluency in English, Spanish a plus
Process mapping / flow skills
1-2 years of experience with a financial institution, preferably with a Wealth Management or Risk unit
Process Mapping and/or Technical Writing background strong plus

IT Business Process Analyst Resume Examples & Samples

Strong background in project management concepts, techniques and budget management in large-scale, complex environments involving both labor and non-labor spend
Experience in data analytics and executive/corporate reporting from a Business perspective
Deep understanding and experience in developing meaningful metrics and KPIs to support continuous process improvement
Solid understanding of Demand Intake, Project & Portfolio Management, Resource Management concepts and functions
Business service orientated thinking
Developing training documentation and delivering training
Workflow and process improvement techniques and tools
Background using CA Clarity PPM tool, QlikView and Jaspersoft BI and reporting tools, SharePoint

Senior Business Process Analyst Resume Examples & Samples

As a lead analyst of the business analysis team, responsible to document complex issues to a level that lower levels of support at the vendors can routinely identify and resolve
Key metrics for this role are user satisfaction surveys and total cost of support staff
Be a key point of contact for Cat's Energy & Transportation business analysis team
Manage the workload for business analysis
Manage SAP business analytics support services performed by outside consultants. This consists of level 1 and 2 help desk support performed by IBM and CSE
Provide expertise to first, second, and third level EOMP reporting support. Team provides level 3 support; IBM provides level 2 support and CSE provides level 1 support
Provide immediate EOMP reporting support to internal and external customers such as order fulfillment and accounting staff in the marketing companies and plants and dealer staff
Develop work-around processes to meet business needs
Liaise with internal and external customers to determine system requirements
Consult with Cat's EOMP Functional/Technical teams for the design of system break/fix and enhancement projects. Work to align break/fix and enhancement work to meet the critical support needs
Beyond the completion of own work, assign and review the day-to-day work of other employees. Provide information for performance evaluations but is not solely responsible for personnel issues
Carefully evaluate problems and review a large number of possible solutions before selecting one option. Problems may be complex and can require the incumbent to develop solutions. Set priorities and establish a work plan in order to complete broadly defined assignments and achieve desired results
Moderate travel required (5% - 15% of working time)
Bachelor's degree, preferably in a technical curriculum
6 to 8 years of progressively responsible job-related experience
An understanding of mechanized order management processes including data acquisition, cleansing, modeling, reporting and distribution
Prior project management skills
Superior analytical skills for interpretation of customer needs
Experience or aptitude in team leadership and coaching
Strong human relations skills to develop a cooperative work relationship with others inside and outside the department
Knowledge and demonstrated experience in SAP BI tools and process, particularly Business Objects
Thorough knowledge of company products, product applications or merchandising programs

Senior Global DP Process Analyst Resume Examples & Samples

Drive seasonal demand planning deliverables for all regions around process and calendar and support from initial seasonal forecasting through buy execution. Proactively monitor demand/supply results and audit processes to set strategy and corrective action plans for current and future seasons
Support brand and strategic initiatives with cross-functional partners by providing leadership around demand planning processes globally
Enable optimal practices across the regional planning teams by providing training around demand planning systems and processes. Facilitate regular reviews of planning processes and maintain global training materials to support on-boarding
Strong understanding of key Integrated Business Planning processes and data with ability to represent regional planning requirements and directly work with technical development teams to build long term solutions and support strategic initiatives
Lead cross functional projects across the business to effectively drive change in service, cost, and inventory. Possess a thorough understanding of the up-stream and the down-stream processes and high-level systems flow in order to determine the impact of process changes. Provide leadership in determining gaps and opportunities in the effectiveness of regional and/or global planning and operations systems and processes
Develop ad-hoc and repetitive reports and information tools as requested. Combine data from multiple sources and formats into tools for planning decision support, capacity and inventory analysis, auditing and other purposes
When needed, ensure a smooth transition of use to other employees within the department through documentation such as SOPs/written instructions and training
Provide updates to stakeholders and Management regarding project status

Process Analyst Resume Examples & Samples

Product & Process
Design and implement cost-efficient processes in the business unit, ensuring compliance with Bank policies and procedures (P&Ps) and regulatory requirements
Interpret process improvement opportunities and requirements of regulatory changes and business objectives, and translate into process change plans that can be implemented to meet business needs
Act as the escalation point for new and/or revised processes and procedures, applying in-depth process knowledge to ensure consistency and effectiveness of service and support, and effective management of risk and controls
Design a framework that ensures high quality process development, redesign and improvement, and that builds a culture of process improvement in the business unit
Act as a subject matter expert (SME) to lead the application of process development and redesign framework and methodologies, including process improvement opportunity identification, process measurement and analysis, and control planning to increase efficiency and effectiveness of services
Provide advice and counsel to senior management on the assessment of the overall impact of planned initiatives, and create implementation plans that ensure seamless transition and minimal disruption to the business
Conduct workflow analysis to identify barriers, generate ideas, undertake feasibility studies and define opportunities for process redesign initiatives to compliment the business strategy
Facilitate buy-in and support from senior management for business cases, key project plans, commitments and project changes relating to process improvements
Interpret and advise on proposed initiatives, process implications, process steps, as SME, and resolve process problems
6 to 8 years of related experience
Solid knowledge of process and/or project management
Strong facilitation/ presentation skills
Good coaching, mentoring and training skills
Ability to support PO during business contingency

Service Asset & Configuration Management Process Analyst Resume Examples & Samples

Assists with validating and/or modifying data feeds
Assesses suitability of requests for new Cis
Assists with the assessment and proposal of local office PC inventory levels and inventory mix
Assists with identifying opportunities for process enhancements and improving the efficiency and effectiveness of processes
Works under general supervision; may oversee certain responsibilities/activities of Associate level personnel
Uses discretion in identifying and resolving complex problems and assignments
Specific instruction is usually given and work is reviewed at frequent milestones
There is an expectation that this individual will also be able to work under own initiative to achieve agreed goals

Configuration Management Process Analyst IT Resume Examples & Samples

Assesses suitability of requests for new CIs
Assists with developing, implementing, and refining Configuration Management and Hardware Asset Management processes and procedures
Good knowledge of the other Service Management processes, particularly Change Management
Excellent English language skills (verbal and written)
Experience with ServiceNow CMDB
Determines when problems should be escalated to a higher level
Will also need to be prepared and able to discuss reported findings with SACM leadership on an as needed basis
2-3 years’ experience in a Configuration management role

TPU Process Analyst Resume Examples & Samples

Execute common, standardized third-party risk management processes, managed centrally by the TPU. For example
Preferred 6+ years of direct, relevant experience in third-party risk identification and management, operational risk management, compliance and/or audit
Ideal candidate would have experience in the financial services industry and a working knowledge of banking regulatory requirements
Strong organization skills, with proven ability to successfully manage multiple priorities
Detail-oriented, with strong problem solving and analytical skills
Strong risk, process, and project management skills with proven ability to influence and drive results across a diverse team of stakeholders
Relationship management skills with ability to build partnerships across Citi businesses
Excellent communication skills and fluent in English (both written and verbal)

TPU Process Analyst Resume Examples & Samples

Perform pre-contract due diligence and post-contract ongoing monitoring activitiesbased on specific third-party risk profile, country, and / or business requirements
Monitor reports to ensure third-party management policy required pre-contract due diligence and post-contract ongoing monitoring is carried out by responsible and / or accountable parties
Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
Execute common, standardized third-party risk management processes, managed centrally by the TPU, including gathering documentation and third-party artifacts,researching third-party information, and inputting data into relevant repositories, for example
Preferred 3+ years of direct, relevant experience in third-party risk management or operational risk management
Detail oriented, with strong problem solving and analytical skills
Relationship management skills, with the ability to build partnerships across various Citi businesses
Knowledge of third-party management risk and control methodologies and best practices

Workload Process Analyst Resume Examples & Samples

Ensuring our overall approach and process around global batch processing is standardized, well thought out and planned, recoverable when issues occur, and flexible for complex global operations and business around the world
Ensure Change Management processes are followed and impacts are well communicated, documented, and tested for new or modified jobs through the non-production and production environments
Analyze global job streams and trends to identify opportunities to improve stability and performance
Troubleshoot scheduling issues, keeping in mind the current system integration landscape
Write policy, procedures and best practice guides for schedule developers
Setup training documentation and classes for schedule developers
Open, follow through and close issues with software vendors related to job management and scheduling issues
Provide support for ongoing project related activities including preparing technical documentation, monitoring in-development job streams, and following up on open issues
Experience with an automated enterprise scheduling tool (Tidal 6.0 or above preferred but not required)
Familiarity with ETL process & Informatica
Understanding of SAP
Terma Labs JAWS experience

IT Business Process Analyst Resume Examples & Samples

Confer with end-users, clients, or senior management to define security infrastructure requirements for complex systems and infrastructure development
Design and oversee development and implementation of end-to-end integrated security infrastructure solutions
Liaison with Enterprise Architects to conduct research on emerging technologies, and recommend technologies that will provide right-sized security posture, operational efficiency, infrastructure flexibility and operational stability
Demonstrate comprehensive experience and skill in Information Security (InfoSec) technology and practices necessary to negotiate and persuade technology direction on security principals and tenets such as confidentiality, integrity, availability, authentication and non-repudiation

Senior Process Analyst Resume Examples & Samples

Make recommendations on risk and ensure contingency plans are in place
2-4 years of Commercial Lending salesforce experience (Commercial Account Manager, Analyst or Funder)
Strong knowledge of the business unit’s transaction fulfillment procedures
Strong influencing and negotiating skills
Strong multi-tasking skills covering a wide range of challenges which are independent and distinct

Senior Business Process Analyst Resume Examples & Samples

Collects, understands, and translates Business Unit requirements
Receives, aggregates and tracks the fulfillment of all service and enhancement requests
Participates in process re-design, training / documentation, and implementations tasks
Oversees training and assess readiness of (ARS) for adoption of new releases and plan, implement, and manage organizational adoption strategies
Performs data cleaning exercises with Data Steward to assure high quality data
Acts as point of contact and thought leader for (ARS) user community for functionality and administration, and support both internal team with end user inquiries, including but not limited to
Bachelor’s Degree in Business or equivalent work experience
Direct Store Delivery industry experience preferred
A minimum of 5 years of progressive responsibility in analyzing business requirements and support information systems projects
Salesforce.com implementation experience preferred, or other CRM platform
Excellent communication, analytical, interpersonal and presentation skills
Experience soliciting, gathering, analyzing, user input and requirements
Experience authoring requirements definition and related documentation
Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis
Strong organizational, project, and time management skills

Senior Process Analyst Resume Examples & Samples

Experience with the following: industry-standard quality/process management models such as ITIL, eTOM, ISO 9000, TQM, Six Sigma, etc., or process/system engineering modeling languages such as UML, SysML, BPMN, etc
10+ years previous technical lead and/or project management experience
5+ years previous Quality/Process Improvement experience in a major MSO or Telecom provider
ITIL/ITSM framework knowledge and advanced certifications

IT Business Process Analyst Resume Examples & Samples

Knowledge of the current and emerging enterprise computing technologies
Strong negotiation and facilitation skills
Strong analytical and financial management skills
Strong interpersonal, written, and verbal communications skills
Must be able to present to and influence c-level executives

Technical Process Analyst Resume Examples & Samples

Documenting process requirements and researching solutions to make recommendations
Identifying available technologies and processes to provide improvements
Applying appropriate tools to perform problem determination and root cause analysis Job Requirements
Ability to gather, clarify and apply information transmitted verbally
Knowledge of organization’s total information technology environment
Excellent communication skills, written and verbal

XOC Process Analyst Resume Examples & Samples

Metrics, Analytics, and Scorecards
Responsible for analyzing and evaluating operational performance metrics and resources
Maps metrics against the Company's operational plans and tactical/strategic goals to ensure alignment and focus
Creates and facilitates reporting and analysis to evaluate operational initiatives and drive operational efficiencies
Develops and maintains standard reporting measures, quantitative explanation of relevant data, and ongoing analysis of alternatives and solutions
Quantitatively evaluates and recommends action plans, based on all operational reporting and analysis, in order to enhance the customer experience and drive operational efficiencies
Provides financial reporting, revenue analysis support, discount monitoring, promotional modeling, and subscriber reporting issue resolution to various departments within the company
Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities
Acts as resource for colleagues with less experience
Provides weekly, monthly, and annual reports. Provides special reports and analyses to support the business as necessary
Supports efforts to maintain accurate master data. Extracts data and provides analysis of master and transactional data
Provides analysis prior to and following any recommended changes
May conduct regular HRIS maintenance and audits to ensure the quality of data integrity
May ensure that all employee records in the HRIS databases are accurately updated in a timely fashion
May provide guidance and direction on complex HRIS transactions
Ensures accuracy of data through partnerships with team members
Provides day-to-day validation and spot checks
May prepare reports to be used by other departments to correct billing issues

Process Analyst Resume Examples & Samples

BA degree in Business or Finance preferred
Financial Services experience with focus in annuities preferred
Strong process skills and procedural analysis
Experience in VPAS, ADB preferred
Proven advanced Excel and Access skills
Mid level experience in Access or other database tools
Experience implementing / enhancing internal controls and operating procedures

Process Analyst Resume Examples & Samples

3 to 5 years process mapping and process design skills
Excellent written communications skills
Good facilitation and interview skills
Strong team work and collaboration

Senior Business Process Analyst Resume Examples & Samples

Lead and facilitate change for the Fund Accounting department
Analyse Fund Accounting operations procedures, processes, and issues to identify areas for automation to reduce risk and improve efficiency
Gathering and Documenting Requirements
Provide support for upstream interfaces and downstream reporting
Respond to all queries reported to BPA helpdesk
Interact with internal system support teams as well as SunGard to resolve key issues
Employ project management tools and techniques when working on docket or project initiatives
Assist in user acceptance testing of large initiatives and new releases of applications
Self starter and highly motivated
Strong knowledge of Fund Accounting
Strong knowledge on Other Operational areas Investment Management, Custody and Transfer Agency
Good understanding of the SunGard Invest One platform
Strong interpersonal, influencing and negotiation skills

Itsm Process Analyst Resume Examples & Samples

Exposure to / Knowledge of ServiceNow or similar applications
Exposure to / Knowledge of ITIL
Good understanding of best practice in project delivery and service management (ITIL), particularly in outsourcing situations. Proven ability to work in collaboration with BU’s and external service providers, building and developing effective relationships
Demonstrates understanding of business priorities and understands the business criticality of platforms

Process Analyst Resume Examples & Samples

Sound understanding of the business and market environment, business strategy and key drivers of success
Thought leader on service approaches to drive revenue and productivity outcomes
Proven track record in managing new business initiatives that improve revenue or reduce cost
Exhibit strong interpersonal, influencing and negotiating skills that can be used in motivating, influencing and advising senior stakeholders in ANZ
Demonstrated experience in working with executives and skilled in providing sound advice and recommendations to a Business Head and Executive management teams
Strong people leadership and demonstrated ability to create a high performance team

Collections Process Analyst Resume Examples & Samples

Handle escalated phone calls and complaint letters in all Collection queues
Review and provide feedback on escalated calls of the Delinquency Management Team, EWT/Deficiency balance collections, and Asset Resolution teams with a focus on quality service and compliance with all laws and regulations
Prepare reports and analysis of performance statistics, providing recommendations for process improvement
Communicate, support and develop training content that supports our customer satisfaction strategies
Maintains departmental online knowledge tool by researching, creating and publishing resource documents and communication pieces, ensuring all employees have timely access to critical information and process updates
Provide ongoing assistance to Analysts as questions arise on a daily basis
As needed, provide back-up support for department phone queues: Over 30 Collections, Asset Resolution, EWT, Deficiency balances and dialer set-up and monitoring
Conduct training modules to address team and individual training needs
Set up the outbound Dialer call campaigns
Perform all collections functions and report to management as they relate to high balance accounts
Special projects or analysis as needed and directed
Monitor and process all task functions related to probate accounts
Improved training of staff and adherence to operating guidelines and practices
Complete other duties as assigned
1-3 years call center experience or collections operations
Knowledge of Collections processes and strategies
Builds effective relationships and displays strong interpersonal skills
Self-motivated and goal oriented; functions well in a team environment
Demonstrated ability to achieve results through collaboration, negotiation, and diplomacy
Active listener who demonstrates professional/functional expertise
Demonstrates the ability to multi-task
Problem resolution skills
Demonstrated ability in process improvement and proven analytical competencies

Configuration Management Process Analyst Resume Examples & Samples

Monitors/analyzes configuration data and compliance activities to identify trends, discover anomalies, and ensure proper management of the SACM process
Demonstrates analytical and systematic approach to problem solving
Empowered to liaise with other functions in IT Services to establish quality improvement in configuration management processes
Ability to clearly and accurately document tasks
Demonstrates the ability to follow documented steps within the procedure documentation
Encouraged to question management in the suitability of tasks assigned, when direct conflict between those tasks and others tasks/goals show potential conflict
Demonstrates an understanding of urgency, timelines, and questions items delegated to them not fully understood at the time of delegation
Determines when to escalate to management as opposed to following scripted procedures, depending on the seriousness of the anomaly
Ability to work autonomously but also within a team environment where necessary
Bsc/Msc in Computer, Engineering, Science, etc. or relevant
Demonstrated knowledge of CMDB principles
Well-rounded knowledge of IT Operations, applications, systems and infrastructure
Experience working with CMDB discovery tools and data feeds
Basic knowledge of ITIL Service Lifecycles and Processes, particularly Change Management
Strong English language skills (verbal and written)
Experience working in a virtual environment
Experience with ServiceNow CMDB or similar product
Experience and/or understanding of other ITIL disciplines such as Change Management and how Configuration Management interfaces
Familiarity with the Asset Management lifecycle
Experience and/or understanding of Business Service Maps within CMDB
ITIL V3 Foundation Services Certification

Senior Business Process Analyst Resume Examples & Samples

Strong understanding of industry standard process analysis / improvement for investment operations
Excellent technical acumen, as it relates to investment management, and a strong awareness of competitor processing and industry applications
Experience with scaling operating environments while reducing operating risk and costs
Understanding of Six Sigma or equivalent process
Curious, creative and competitive nature
Strong understanding of reporting and data management disciplines

Transaction Process Analyst Resume Examples & Samples

Processing all assigned responsibilities in an accurate and timely manner - Money Market transactions from nightly sweep; Purchases and Redemptions of mutual funds trades; Treasury subscriptions at the Federal Reserve Bank; Private Placement Transactions and wires; TBA. Process, balance and verify Written Call Options; Exercise and Puts (Processing of Expired Options) with Options Clearing Corp and broker. Process all internal and external mutual funds transfers at the fund and on Global Plus
Customer support: notify Client Services team of upcoming mutual fund Corporate Actions; fund liquidations; fund prospectus and amendments to existing fund prospectus
Bachelors degree in business related major or equivalent training
Well organized and detailed oriented
An educational assistance program to financially help employees seeking continuing education

Process Analyst Resume Examples & Samples

Responsible for the delivery of process workstream(s) supporting the Process Analyst Lead
Responsible for the Process Analysis, Design and Improvement for a specified process area
Planning and execution of improvement actions in a condensed timeframe and challenge environment
Organise and participate in process discovery and design work shops
Analyse current business processes so that detailed re-engineering specifications can be created to provide business unit efficiency gains
Interact with other functional teams and helps resources progress through the delivery project lifecycle
Coordinate the development and delivery of process improvement opportunities in collaboration with Process Analyst Lead
Manage the project progression on a day-to-day and mitigating issues/risks
Accountable for keeping the Process Analyst Lead fully briefed of progress to plan, reporting and logging risks and issues & stakeholder challenges
Work with subject matter experts to identify and implement process improvement opportunities
Raise awareness of the change and getting buy in from stakeholders
Manage stakeholders requirements and expectations

Process Analyst Resume Examples & Samples

Conduct analysis to determine root causes of identified problem areas and provide inputs into recommendations for process change
Model current and future state processes to defined standards using the Bank’s chosen process modeling tool/s, within the bank’s overall process frame-work
Contribute to end-to-end process design for processes under review
Identify and document business requirements
Analyse change requests and provide insight on their impact on existing processes, data gaps, organisation, risks, controls, roles and systems
Support work-stream and project planning, tracking of deliverables and risk and issue mitigation
Produce materials required to ensure stakeholder buy-in on proposed changes
Identify improvements to relevant methodologies and approaches
Lead and support delivery of process training, as appropriate, including developing training materials
Assist with conducting process improvement workshops
Understand and support the achievement of the Bank and Divisional strategy, plans and values; imbibing the high performance culture
Act as a role model for new employees, providing help and support to facilitate early integration
Take ownership for own career management, seeking opportunities for continuous development of personal capability and improved performance contribution
3–5 years in Process Engineering and/or Transformation Delivery roles
Experience of creating, analysing and maintaining business process models in a standard modelling tool preferably applying BPMN
Experience in the use of Six Sigma, Lean and/or other maret leading process optimisation techniques
Experience of formulating business cases and benefit quantification
Ability to work in a multi-cultural, global environment
Ability to work effectively in larger teams
Strong, demonstrable analytical skills
Highly numerate with experience of using statistical tools and software packages
Excellent communication skills – ability to present and engage with audiences
Degree education from an accredited college or university, preferably in a subject related to finance, business, mathematics, engineering or computer science
Exposure to Investment Bank operational product lines and/or Big 4 consultancy experience would be useful
Proven process management and process engineering experience
Lean and/or Six-Sigma certification essential (minimum green belt)
Proficiency in MS Office Product suite especially, Excel and PowerPointWillingness to learn new methodologies
A confident self-starter, ability to work effectively without close supervision
Delivery focused with meticulous attention to detail

Senior Business Process Analyst Resume Examples & Samples

Transition of existing services to UBS Krakow
Determining required solutions with cooperation of relevant stakeholders
Creating and publishing regular and ad-hoc reports
Conducting analysis and providing graphical presentation of the data
Documenting service related processes

Senior Process Analyst Resume Examples & Samples

Business process analysis and design experience
Experience developing business requirements using agile or other methodologies
The ability to perform cost/benefit analysis for business case development
Experience/training with Agile methodologies such as Product Owner or Scrum Master
Develops scalable processes to support and benefit the Company'sarchitecture vision
Helps to define success metrics for each new system or process andestablishes a plan to track, monitor, and measure the success of those

Process Analyst Resume Examples & Samples

Undertake impact assessments for changes or transformation to enable effective deployment
Liaise with different stakeholders to devise optimum operating model
Facilitating process mapping/modelling workshops with SME's. Document process and workflows
Development of clear and detailed process models and business requirements within prioritised CAPEX programmes of work
Support the organisation in setting up process framework in ARIS and linking to next level processes
Provide coaching support for process owners on Process Maturity framework, how to identify and develop process measures, and support training for Process Owners
Process mapping/procedural documentation - mandatory
Understanding of ARIS mandatory
Experience of facilitating workshops - mandatory
3-5 years experience as a Business/Process Analyst
Good stakeholder management skills - essential
Understanding of lean principles desirable
Audit/risk background may be helpful
Logical methodical, detail conscious,
Good numeracy skills to build process performance dashboards

KDE Process Analyst IB Resume Examples & Samples

Define Data definitions (Entity and Element) in collaboration with the business and IT
Collaborate with the business to define and document Data quality rules, controls and control gap assessments
Excellent data analysis and documentation skills
Excellent stakeholder management and communication skills, both written and oral. Comfortable with ambiguity and managing to tight deadlines
Understand Risk (market and/or credit risk) and/or / Investment Banking/ Asset Management
CFA qualification desirable but not essential
An understanding of application data modelling, data governance, and data management would be desirable

KDE Process Analyst Wmpc Resume Examples & Samples

Using the global data methodology, perform lineage, data quality rule definition, controls assessments and ultimately identifying and reporting any data quality issues
Identification of divisional requirements which may differ from global requirements, discuss these with local stakeholders, propose local solutions and where necessary escalate to the global team for remediation
Analyse data to complete Physical to Logical Lineage mapping and modelling
Obtain divisional governance approval for lineage, data quality and controls including the adoption of appropriate Key Procedural Controls (KPCs)
Educated to degree level
Understand Risk (market and/or credit risk) and/or / Financial Data / Wealth Management Products

Process Analyst / Repository Guardian Resume Examples & Samples

Support development of process and other business architecture artifacts
Support architecture governance and conformance to CoE standards
Maintain central repository of business architecture artifacts (iGrafx)
Administer CoE users, including access and user configuration, issue resolution
CoE Process Governance. Actively participate in process governance to include items such as: request management, process reviews, user administration, and impact analysis reporting
Process Diagramming/Modeling. Participate in documenting process information using CoE standards (BPMN) and assist in performing reviews, approvals, and endorsements on BPMN workflows/models
Risk Analysis. Assist with process risk analysis/assessment (FMEA), and process estimation as needed
Repository Guardian. Participate in updating and managing process repository data, including hierarchies, resources, diagrams, etc
System Administration. Administer iGrafx system including user access & configuration, user issue resolution
IGrafx Software Usage. Actively self-educate in using iGrafx Enterprise Modeler (EM) and iGrafx Process for Enterprise Modeling (PfEM) software products
Backups/Disaster Recovery. Set and maintain a backup plan for exporting/importing enterprise data from and between the iGrafx repositories
SharePoint Site Maintenance. Actively participate in maintaining the CoE SharePoint site and responding to customer requests
Documentation. Write easy-to-follow standard operating procedure documentation which will be utilized by internal and external personnel involved in the CoE
The candidate must be able to work independently and collaboratively to address CoE demands. The candidate will be a problem-solver engaged in finding solutions to issues and will be required to work with cross-functional teams. The candidate will have several years of process analysis, architecture, and development experience in multiple technologies and can complete assigned duties with minimal direction from management
Solid knowledge and experience related to the following process-oriented topics
Experience using iGrafx Process for Enterprise Modeling (PfEM) and iGrafx Enterprise Modeling (EM)
BPMN experience (Level 1 and 2 palettes)
Lean Six Sigma experience (green belt, black belt)
Technology Asset Management experience
Enterprise Architecture experience
Process simulation experience (Discrete Event Simulation)
CoE Startup experience

Senior Process Analyst Resume Examples & Samples

Lead cross-functional project teams to drive process improvements within the business. Schedule and facilitate project team meetings, develop project plans to include identification of key deliverables and timelines, summarize and communicate project status, train and coach project team in the use of Six Sigma tools. Generally accountable for projects expected to have significant client impact and/or greatest margin improvement
Employ structured methodology and analytics to problem identification and solution process; utilize data analysis techniques to identify process improvement opportunities and develop solutions for the business. Mentors and coaches other, less experienced Black Belts on the appropriate use of Six Sigma tools
3+ years of process engineering experience
Strong project leadership skills with demonstrated experience analyzing business processes
History of successful project coordination
Demonstrated interpersonal and written communication skills
Ability to work effectively with all levels of staff and cross-organizationally
Exhibit strong affinity toward training and mentoring others to build capabilities in process improvement and Six Sigma methodology/tools

IT Business Process Analyst Resume Examples & Samples

Manages and/or coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies. Assist network and application resource owners and IT staff in understanding and responding to security-related audit issues and security access exceptions. Provide on-call support for after-hours system access issues and troubleshoot system access problems and failures or project related security requests that occur after hours
5+ years security user access administration experience on multiple platforms (Windows / Active Directory, RSA Secure ID, UNIX, OS390 Mainframe)
5+ years direct experience with management and implementations of RSA SecureID Multi-Factor solutions

Knowledge Management Process Analyst Resume Examples & Samples

Ensures administration of daily activities are applied and completed as per BMO Knowledge Management Process
Performs process governance activities in support of KM process procedures for compliance
Investigates and diagnoses assigned process data for improvements and updates
In conjunction with the Process Manager, attends required meetings
Participates in team communication ensuring activities are implemented according to KM
Process standards
Advises and communicates status, progress and issues to appropriate groups and COEs
Uploads megatext plus documentation and updates from Project Management Office
Understand basic functionally of megatext plus tool and performs training to other departments as required
Possesses a university degree/college diploma in Computer Science or equivalent work experience
Demonstrates good knowledge of BMO IT standard operating systems, applications, associated tool and networks
Understand ITIL Processes and integration to Knowledge Management
Good micro soft standard software knowledge
Good BMC tool knowledge, Business Objects, Spotfire & AppCat
Is able to prioritize effectively and multi-task

Business Management Process Analyst Resume Examples & Samples

Provide process and technical support to the C&M IT team for collaboration and knowledge management tools, including SharePoint and Livelink
Provide process support for forecasting and time tracking tools, including access requests and project support for Clarity
Assist leadership in managing and maintaining correct projects and initiatives information for resources
Provide project and time compliance and reporting to management
Assist in the creation of solutions to improve forecasting and time reporting accuracy
Review existing processes, identify and implement process improvement opportunities
Create and maintain regular communications with the stakeholder groups utilizing the related processes and tools
4-6 + years of Business Process Support including metrics and reporting
Previous experience with Clarity, Beeline, SharePoint, and/or Livelink strongly preferred
Ability to work in an extended team
Ability to prioritize and manage multiple initiatives
Proficiency in Microsoft Office suite: PowerPoint, Excel and Word
Detail oriented and ability to work in a fast paced environment
Passion and demonstrated approach to process improvement

Senior Process Analyst Resume Examples & Samples

Act as key escalation for more complex process, procedure, product and business issue problems
PO support groups re process-related information
Internal groups/ internal support/ internal business partners/ peers re process issues
Senior managers in assigned business unit

Lending Process Analyst Resume Examples & Samples

Evaluate and support departmental management policies and processes. (40%)
Perform analysis for new projects supporting the Loan Process. (40%)
Support portfolio and production analysis of newly acquired institutions. (20%)
Bachelor's degree in a business field or equivalent education and related training
Experience with spreadsheet and word-processing applications
Understanding of financial and cost accounting principles
Graduate or Bachelor's degree in Finance, Accounting, or Economics or equivalent education and related training
Graduate of Bank Leadership Development Program
Previous banking or analytical work experience
High degree of quantitative analysis skills

Process Analyst Resume Examples & Samples

Conducting analysis to determine the root causes of identified problem areas and providing inputs into recommendations for process change
Modelling current and future state processes to defined standards using the Bank’s chosen process modelling tool/s and within the Bank’s overall process frame-work
Contributing to end-to-end process design for processes under review
Identifying and documenting business requirements
Analysing change requests and providing insight on their impact on existing processes, data gaps, organisation, risks, controls, roles and systems
Supporting work-stream and project planning, tracking of deliverables and risk and issue mitigation
Producing the materials required to ensure stakeholder buy-in on proposed changes
Identifying improvements to relevant methodologies and approaches
Leading and supporting the delivery of process training, as appropriate, including developing training materials
Assisting with conducting process improvement workshops
Understanding and supporting the achievement of the strategy, plans and values for the Bank and Division
Acting as a role model for new employees, providing help and support to facilitate early integration
Taking ownership for your own career management, seeking opportunities for the continuous development of personal capability and improved performance contribution

Senior Business Process Analyst Resume Examples & Samples

Leading process development/ improvement projects across one or more supply chain functional areas
Acting as a Project and Change Management coach to buyers at various sites
Planning, facilitating, and supporting VSM and Kaizen, and Continuous Improvement events to develop process deliverables such as SIPOCs, process maps, and UTAS-level standard Work
Support the Interiors Business Process Manager with Integration initiatives, such as eSolutions
Develop internal Business Process governance tools such as Passport standard work, Process validation metrics and various standard job instructions, and status tracking tools
Maintain an Interiors Business Process SharePoint site so that content is accurate and relevant at all times
Act as an ACE Pilot, in support of achieving Silver certification
Support various Sales, Inventory, Operations, and Planning (SIOP) processes and requests, as needed

Graduate Process Analyst Resume Examples & Samples

Achieved (or is expected to achieve) degree in IT/Computer Science or equivalent
Communicative English (B2/C1)
Ability to communicate clearly and concisely in both oral and written forms
Enjoy working as part of a team and achieving shared goals and objectives
Ability to work full time (40 hours per week, standard office time)
Interest in Enterprise Service Management
Ability to build rapport and relationships with individuals at all levels irrespective of background
Confidently handle multiple priorities to drive solutions
Solid understanding of MS office package

Process Analyst Resume Examples & Samples

Previous experience with Superannuation and process improvement
Previous experience with short term projects is highly desirable
RG 146 is highly desirable
Sound understanding of the business and market environment, busines strategy and key drivers of success
Exhibit strong interpersonal, influencing and negotiating skills that can be used in motivativng, influencing and advising senior stakeholders in ANZ
Demonstrated expereince in working with Exectuvies and skilled in providing sound advice and recommendations to a Business Head and Executive management teams

IT Business Process Analyst Resume Examples & Samples

Develop and maintain repeatable metrics to analyze security control capabilities, information security conformance, and emerging risks by individual lines of business in a complex Enterprise of inter-connected businesses and systems
Provide governance and leadership for both the communication and adherence to corporate information security policies and standards to include line of business executives, business analysts, developers, engineers other stakeholders
Provide process definition and best practices leadership to efficiently align Enterprise processes with line of business processes. Ensure the safety and soundness of networks, systems and data while mapping processes to align Information security strategies and objectives with line of business projects and initiatives. 7. Provide business process based solutions to complex problems. Act as team leader for projects with moderate budgets or of a short to intermediate duration
Microsoft Office applications including PowerPoint and Visio
Ability to create Executive report presentations and analyze complex data sets to produce operational security metrics, including KRIs and KPIs

Businss Process Analyst Resume Examples & Samples

Advanced knowledge of TS1, TS2, and HP
Advanced knowledge of JPMorgan Commercial Card program is preferred
Advanced knowledge of Excel and VBA, SQL is a plus

Configuration Management Process Analyst Resume Examples & Samples

Interprets performance metrics, performs root cause analysis, assesses consequences, identifies solutions to issues/problems, and resolves deviations
Supports process deployments & implementation
Assists with developing, implementing, and refining Configuration Management processes and procedures
Empowered to liaise with other functions in IT Services to establish quality improvement in SACM processes
Excellent understanding of the asset management lifecycle
Excellent understanding of asset management control measures and metrics
Strong experience with asset management and discovery tools
Good understanding of the ITIL Access Management processes

Senior Business Process Analyst Resume Examples & Samples

Define/design business, reporting, and system processes in the AS-IS and TO-BE states
Analyzes work processes, data relationships, and business needs to translate into reporting, system and/or business process requirements
Provide thought leadership in the most effective and efficient ways to translate, track and validate user needs
Participate in business and technical design, implementation planning efforts and case/model design
Provide innovative means to document/model processes and be able to communicate the processes to all levels of the organization, technical and non-technical resources
Identifies gaps or interim program/process support needs and develops related tools and templates
Works with developers/project teams to verify functional performance and preparation for delivery
Support the entire project and development life cycle, including the development of technical documentation and deployment documentation as required
Provide innovative ideas to business programs, technical solution and day-to-day operational activities
Bachelor's degree in a business-related course of study or equivalent
Generally requires 5-7 years of related experience
3-5 years relevant experience participating in projects, process documentation, process improvement initiatives, etc
Able to demonstrate a high level of skill in Visio, Word, PowerPoint and Excel
Demonstrated ability to elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Demonstrated ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Demonstrated ability to proactively communicate and collaborate with customers to analyze information needs and functional requirements and deliver tangible results (end-to-end documentation, use-cases, process flows, Business Process Designs, etc)
Demonstrated ability to develop requirements specifications according to standard templates, using natural language
Demonstrated ability to successfully engage in multiple initiatives simultaneously and work independently with users to define concepts with the guidance of a project leader
Possess strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into system and operational requirements
Demonstrated excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
Experience in HR and/or supporting international processes preferred

Lean Process Analyst Resume Examples & Samples

Bachelor’s degree or combination of education and experience required
A wide ranging knowledge of the Lean toolbox, knowing the best methods to apply for each individual projects
Lean / Six sigma qualifications a plus but not a pre-requisite
Proven experience in a Process Analyst role
Fluent English and the ability to produce clear and concise documents, emails and presentations
Extremely competent in using Microsoft Office, specifically advanced Excel and PowerPoint
Excellent at presenting process analysis data in a simple and engaging way
Ability to highlight and demonstrate the impact of inefficiencies across complex business processes

Senior Process Analyst Resume Examples & Samples

Carry out process mapping and information gathering
Liaise with stakeholders with heavy involvement on meetings, presentations and conferences
Coach leaders to build and control framework with appropriate oversight
Part-qualified accountant
Strong skills in Microsoft Office Suite, including Visio and Project as well as SharePoint
Previous experience of working with retail finance systems and stakeholders
Previous experience of working in a regulated environment
Green or Black Belt and Lean preferable

Process Analyst Resume Examples & Samples

Insurance experience preferred
Minimum of one year office experience
RIBO license required within 4-6 months
Proficient knowledge of Microsoft Word and Excel
A team player that is able to work in a high volume area

Periodic Process Analyst Resume Examples & Samples

In addition to primary responsibilities, strong writing skills and Visio experience are necessary
Experience with financial ERP systems is required and knowledge/experience specifically with Momentum is preferred
BA/BS Degree from an accredited college or university
Ability to obtain and maintain certain job-related certifications
Meet or exceed continuing professional education (CPE) requirements

Process Analyst Resume Examples & Samples

Working with the process owners and Subject Matter Expert's to plan, define and implement a global sub-process
Supporting the process owner in the sign off on process design, and managing the change process and any inputs into the Human Resources Demand Management process
Ensuring the internal control framework operates as expected and is incorporated into the Days Working Capital (DWC) process
Working with sub process owners, to understand how changes to policy need to be incorporated into the process
Managing the Workforce Capability responses to risk and control initiatives
Maintaining a log of all policies owned by DWC and managing the update plan
Facilitating updates to the policies as required
Co-coordinating and plan audit activities
Maintaining the policy and process governance team plan
A good understanding of the process approach and methodology
The ability to identify linkages across processes and how they contribute to the bigger picture
A good understanding of measurement and metrics
Confident in order to liaise with people at all levels both face to face & via email and telephone
Teamwork & communication skills
Experience in an audit or a control role or of working in a process environment
Experience of at least one area of Workforce Capability
Experience of working effectively in a project management office/project/change environment

Process Analyst Resume Examples & Samples

Working with process owners, Global Sourcing (GS) and Subject Matter Experts (SME's) to plan define and implement a consistent Global sub-process that ensures compliance, with the Deutsche Bank procurement Policy
Delivering quick wins
Managing key stakeholder relationships
Implementing best practice and ensuring the Global procurement policy is being applied
Providing training and guidance to the workforce capability team as required
Implementing a change process
Ability to identify linkages across processes and how they contribute to the bigger picture
Thorough understanding of the procurement process
A good understanding of measurement, metrics and the use of key performance indicators
Attention to detail and good problem solving skills
Good influencing skills and strong relationship skills (effective stakeholder management), key to working with internal stakeholders
Excellent communication and team working skills
Professional and proactive approach
The ability to liaise with stakeholders across Human Resources and the organisation
Advanced Excel, visio and PowerPoint skills
Experience of working in a process environment
Previous experience of vendor management i.e. procurement, contracting and purchasing
Good understanding and experience in the purchasing process using Deutsche Bank buyer

Operations Process Analyst Resume Examples & Samples

Analysis of the data held within the MOM solution
Writing of reports and dashboards
Provide daily, weekly and monthly updates to the Managers including KPI’s and trending analysis
Be the Gate Keeper of the MOM system(s) to ensure alignment with data analysis and reporting needs as well as the integration to SAP system
Propose and make approved changes to reporting and dashboards to drive continuous improvements
Degree or equivalent in analytical subject (science, math’s etc.) – essential
Proven experience of working with systems to capture data and support process efficiency and improvement - essential
Experience in turning large amounts of data into solid management information - essential
Strong interpersonal skills – essential
Analytical with an eye for detail to understand the details behind the department’s results and performance - essential
Self-driven with the ability to work independently – essential
Proven knowledge of Excel and word with overall knowledge of other Microsoft packages essential with the ability to learn new systems quickly – essential

Senior Business Process Analyst Resume Examples & Samples

Tracking workload requirements located in TAAS from data obtained from Fleet technical assists (FTA), TSRA reviews, and Mandatory Technical Requirements (MTR)
Developing briefings of outstanding workload requirements using MS Office for designated combat systems, for each ship entering pre-deployment workups (IFRP ranging from pre COMP2X to deployment)
Analysis of current and future Mandatory Technical Requirements (MTR) (mandatory go-assess-2-kilos by each branch)
Developing Divisional TAAS FTA Health Report to ensure job updates and age requirements are in accordance with divisional Standard Operating Procedures and development of associated status/ tracking reports
Conducting related services necessary to prepare, update, and maintain various presentation packages consisting of charts, graph handouts, etc
Development of various assessment, tracking and status reports associated with the above work for presentation to MARMC management
Attendance and participation in the efforts described and supporting them by preparation of graphic and/or textual presentation material; the taking of minutes; and/or the publication of agendas, reports, and/or action items lists
Maintaining various government controlled off-line databases and Government SharePoint Web pages in support of these programs

Process Analyst Mclean Resume Examples & Samples

In alignment with key SMEs and respective leadership team, establish foundational process artefacts for pre-identified key business processes, including
Determine CTQ via voice of the customer & leadership interviews
Document/update process flow documentation (visio swimlanes, RACI)
Determine process baseline
Determine reporting requirements
Assess process risk (FMEA)
Determine control plan
Document/update process improvement log
Review & obtain approval for these foundational process artefacts
Transition process artefacts to BAU process owner & process manager

Senior Business Process Analyst Resume Examples & Samples

Support the business through identifying and driving process and system improvements that align with the dept strategies
Excellent customer facing skills and a demonstrated proactive approach to problem-solving
Ability to deal with ambiguity and change
Sense of urgency for continuous improvement
Detailed knowledge of CRMs, Policy Admin Platform, IVRs and Omni Channels
Working knowledge of systems and how they interface the Individual Business and DTC
Experience with managing IT and non-IT vendors
In depth knowledge of project management, business requirements gathering and writing
Minimum of 3-5 years relevant experience in direct to consumer business or equivalent experience
Demonstrated experience working with end user and leadership to gather and assess business needs
Excellent skills in Microsoft Word, Excel and Powerpoint required

Process Analyst Resume Examples & Samples

Business requirements - gathering, documenting, validating, and obtaining signoff on the business requirements of projects sponsored by Operations. Functional requirements - analysis of business requirements with a view to articulating and documenting the functional requirements as they pertain to specific functional areas such as forms, RepSource, Online Transactions, AWD processes, client reporting, etc
Process analysis & design - mapping and analysis of current processes, design and documentation of new/enhanced processes, validation, and signoff
Impact analysis - assessment of impact of projects and process improvements on all areas within Operations as well as a few other areas (e.g. Finance) within Manulife. This includes changes to and/or development of new documented procedures, process controls, job aids, and training requirements
Planning & scheduling - maintain ongoing plan of assignments to process improvements based on requirements and productivity expectations, in an environment where project schedules and requirements change frequently and priorities need to be adjusted on an ongoing basis
Relationship with Operations partners - although the process improvements managed by the team benefit all of Administration & Support, partners in Operations are the primary "clientele" and the incumbent is expected to develop and maintain a first-rate knowledge and understanding of their needs and priorities on an ongoing basis
Collaboration with key partners within Administration & Support - the success of process improvements and innovation being critically dependent on collaboration between departments, the incumbent is expected to develop and maintain excellent relationships with key partners such as the Operational Shared Services, Contact Centre, Project Management Office, IS, Compliance, Policy Controls, and others
Superb analytical and presentation skills
Demonstrated ability to identify root causes of problems and real business needs
Demonstrated ability to develop cost effective solutions that meet business needs
Demonstrated ability to perform Cost-benefit Analysis
Excellent written communication skills and strong presentation skills
Strong interpersonal skills, facilitation skills, interviewing skills, negotiation skills and organizational skills
Demonstrated ability to handle multiple competing tasks and changing priorities
Previous experience of process optimization projects and continuous improvement leading responsibilities
Sound knowledge & experience of various Process Management and Optimization approaches, methodologies and tools (LEAN, 6Sigma, BPM, etc.)
Proficiency of the Microsoft Office suite (Word, PowerPoint, Excel, Visio)
Relevant post-secondary diploma or degree in Business, Statistics, Engineering or equivalent work experience
2 - 4 years of experience as a Business Process Analyst
Business acumen that spans functions, and business units within the Canadian Division is an asset

100

Process Analyst Resume Examples & Samples

Represent the statistical function in support of manufacturing, inspection, and validation functions
Collect, organize, interpret, summarize and analyze numerical data from sampling of assigned topics and projects
Develop statistically-based procedures and sampling plans in support of pharmaceutical validation activities
Present data in the form of tables and graphs. Prepare conclusions based on data summaries
Provide statistical support for manufacturing performance and process capability analysis
Writes reports describing sources of data, significant differences and relationships among these sources and limitations of data reliability or usability
Bachelor’s degree with at least 2–4 years’ experience, or Masters with 0-2 years’ experience
Black Belt, Green Belt, Six Sigma Certification, or previous experience in lean manufacturing preferred
Previous experience in pharmaceutical or validation fields preferred
Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook and the ability to use statistical software (JMP, Minitab,etc)
Excellent technical writing skills

101

Senior Business Process Analyst Resume Examples & Samples

Work with End Users to identify opportunities to improve the effectiveness and efficiency of the demand planning, distribution and S&OP processes
Work with End Users to implement the planning process improvement opportunities. Maintain communication channels to highlight agreed priorities, set deliverable expectations and report actual performance for the group
Drive the development, testing, change control and deployment of enhancements
Build content and processes to deliver new user and refresher training to End Users
Collaborate with the RR Supply, IT and other functions to define and implement end to end process improvements opportunities
Support the End Users in resolving system and process issues
Foster a community that shares best practices and drives innovative ideas for further improving our planning processes
Support a work environment of continuous improvement in line with BSC’s Quality Policy, Quality System and appropriate regulations for the areas supported
Bachelor’s degree in Supply Chain, Manufacturing, Business, IT or related field
5+ years of Materials / Supply Chain planning, Business process or Systems experience
Experience with SAP MRP and advanced supply chain planning software
Strong project management
Self-motivated independent worker
Flexibility to travel occasionally, and flexible schedule to accommodate multiple time zones

102

Senior Business Process Analyst Resume Examples & Samples

Identify inefficiencies and reduce defects throughout order processing, fulfillment, and supply chain operations to deliver savings and improve customer service
Execute Lean methodologies such as 5S, Kaizens, visual control, layout optimization, and elimination of bottlenecks to maximize throughput
Collaborate with Operations to monitor and drive Key Performance Indicators (KPIs). Develop and sustain visual management system for KPIs
Apply Six Sigma principles pragmatically to produce results for key business segment
Document and map current operational processes and conduct root cause analysis to improve operations
Lead cross-functional teams to synthesize findings and develop improvement recommendations
Develop and deploy control plans to sustain changes
Effectively align stakeholder goals vertically and horizontally throughout the organization
Identify and remove barriers that prevent attainment of project goals
Complete production floor audits 20% of time
4+ years of experience in a process improvement role
Proficient with Microsoft Excel & Visio
Degree in Business or Industrial Engineering
Knowledge and execution of Lean and Six Sigma principles
Ability to apply process improvement theory the right way
Demonstrate willingness to apply and live out UnitedHealth Group’s 5 core values
Change management and influencing skills
Strong facilitation skills and the ability to build positive working relationships within a wide range of departments
Strong communication and presentation skills, both written and oral
Proactive and willing to learn and improve

103

Senior Business Process Analyst Resume Examples & Samples

Perform analytical and report programming, utilizing a variety of data tools such as SQL and SAS against very large data sources, primarily GPS and related systems to support Medicare Enrollment reporting processes
Team subject matter expert for all data sources used in analysis and reporting
Provide in depth analysis to identify root causes and to drive remediation of underlying issues
Support reporting schedules and their deliveries
Communicate technical information clearly and articulately to a wide variety of audiences (executive management, clients, account managers, etc.)
Take ownership of issues and follow through on all responsibilities
Work with less structured, more complex issues
Work closely with stakeholders on process improvements, ensuring long-term sustainability of processes
Document and keep all SOPs up to date
3 years SQL experience using PC SAS and / or SAS Enterprise Guide, including complex query development
3 years of analysis experience in a business or data analyst type role
2 years of Excel experience with use of Macros
MS Access experience in database development and leveraging its uses
Demonstrated experience in process improvement, workflow, benchmarking and / or evaluation of business processes
Computer Science or related Bachelor’s degree
Understanding of DRG and ECG processes and FTP protocols
VBA and SharePoint experience
M&R Employer Group Health Plan Experience
Passion for learning and working with new technologies

104

Senior Business Process Analyst Resume Examples & Samples

Designs, develops, tests, documents and maintains database queries and reports related to - but not limited to enrollment, eligibility, and capitation
Works with internal and external department customers to define and document requirements to enrich reporting capabilities
Develops systematic reporting processes and procedures to ensure timely delivery of daily, weekly, monthly, annual and ad hoc reporting to management
Troubleshoots data integrity issues, analyzes data for completeness to meet business goals and trending
Transfers data into meaningful, professional and easy to understand formats for various audiences
Supports complex projects that require cross functional coordination. Works closely with all customers to accomplish mutual goals and strategies in order to support company goals
Serves as a resource to Membership staff, answering questions and assisting with department informatics, reporting and trending, and workflow / operational issues
Escalates issues to department leadership for support and guidance
Performs analysis, and evaluates downstream business systems, processes, and / or organizational impacts
Assists in the development and testing of new reports and ongoing support of existing solutions, including defect identification and resolution
Advises on the implications of existing systems that can be applied to a reporting problem. Identifies risks and issues, and seeks approval on complex matters
Checks, instructs, and otherwise functionally directs technical staff in order to achieve desired end-results on complex problems regarding membership
Provides subject matter expertise and operational support to internal business partners
Bachelor’s degree in healthcare, business administration or other related field (Four additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
Four or more years of combined experience with development and testing related to reporting
Experience with health plan or health care administration. Knowledge of one or more of the following: Microsoft SQL Server, Microsoft SQL Reporting
Expert knowledge of Microsoft Word, Excel, Access and Visio software applications
Knowledge of Health Care Industry and/or experience in Medicare Advantage Part D (MAPD) operations
Experience with CMS Enrollment and Disenrollment guidelines
Experience with various reporting and analytics tools (Business Objects, Cognos, SSRS, etc)
Knowledge of one or more of the following: Visual Studio, Visual Basic, and Integration Services

105

Senior Business Process Analyst Resume Examples & Samples

Lead and be the SME for inbound and outbound 837 & 835 EDI transactions for business segments within Optum
Analyze electronic data for accuracy
Research and root cause analysis
Responsible for claim/file tracking and end-to-end process
Work with multiple payment platforms, outside vendors and clearing houses
Function as part of the HealthCare Reform and CORE Operating Rules team
Engage appropriate business and technical resources to drive remediation projects
Metrics and reporting
Identify long-term strategies for growth, improved efficiency, and reduced costs
Be an advocate in improving the knowledge and understanding of business
Promote awareness and understanding of best practices, policies relative to business applications
3 years of Experience with claim payment / pricing platforms
2 years of Experience with ANSI x12 (EDI) standard formats and HIPAA compliance, specifically 835 remittance advice & 837 claim
3 years of Experience in data analysis and remediation
2 years of Experience in gathering business requirements around EDI 835 and 837 transactions and working with IT partner for implementation
2 years of Metric creation and maintenance
2 years of Experience with HealthCare Reform and CORE Operating Rules
2 years of Strong MS Excel experience
Ability to engage appropriate business and technical resources to drive remediation projects
Strong knowledge of health insurance industry
UnitedHealth Group experience
BA/BS degree or equivalent related work experience
Proactive, hands-on with a strategic vision
Highly accountable

106

Senior Business Process Analyst Resume Examples & Samples

Responsible for quality reporting, analysis and audits, and for developing plans and programs to support continuous quality improvement using applicable tools
Lead process design and project implementation teams in process improvement activities
Lead and manage customer readiness activities and project implementation teams in process improvement activities
4+ year of experience in writing business and/or system requirements and business/finance analysis
2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
Intermediate proficiency with MS Project, SharePoint and Visio
Team Lead or Project Lead experience

107

Process Analyst Incident Response Resume Examples & Samples

Perform analysis of business issues, provide recommendations for possible solutions, work with Business users and IT project teams to drive decision making and define requirements for application development, ensuring that business needs are being met
Complete documentation for business requirements which guide application development efforts, working closely with the Development team and Business teams to ensure successful implementation of business requirements
Work with IT and Business partners to build support processes and procedures, provide ongoing support to manage application SLA’s, resolve a majority of the problems and fulfill service requests that do not require application development
Analyze opportunities to improve application reliability, provide recommendations for possible solutions, work with IT and Business partners to implement solutions that enhance application and infrastructure reliability
Assist with the development and maintenance of the business requirements process used to define requirements for systems projects, assist with the definition of project scope and create appropriate scope documentation
Perform analysis of compliance vulnerabilities; work with IT and Business teams to eliminate vulnerabilities, support internal and external audit related activities
Communicates project status and escalates issues as needed
Bachelors degree in Business Administration, MIS, or related field or 11 – 14 years equivalent work experience
5-8 years relevant experience or MA/MS with 3-5 years relevant experience
Working knowledge of Microsoft application software (i.e., Word, Excel, Visio and Project)
Proven organizational skills with the ability to develop a detailed work plan to ensure project success
Demonstrated problem solving skills and the ability to work collaboratively with other departments to resolve issues
Strong requirements elicitation and conflict resolution skills
Ability to work in a fast-paced environment, handling multiple priorities
LI-JI1

108

Naval Readiness Process Analyst Resume Examples & Samples

5+ years of experience with Navy missions, capabilities, manpower, equipment, training, and readiness assessment methodologies
5+ years of experience with statistical analysis and metrics design to support readiness requirements for the information warfare domain
Experience with governance and policy and process development and implementation
HS diploma or GED and 15+ years of experience in the Navy or BA or BS degree
Experience with the Readiness Kill-Chain methodology (RKC) preferred
Experience with working on Navy Type Command (TYCOM) staff
Experience with project coordination and project management

109

Process Analyst Resume Examples & Samples

Facilitate working sessions and communication with diverse stakeholder groups including executive and senior management, R&D staff, business stewards, subject matter experts, and information technology staff
Elicit and analyze business requirements, rules, and improvement opportunities
Document business processes and information using business process diagrams, data models, state transition models, use case scenarios, and business rules and definitions
Identify opportunities for improvement, streamlining, cost reduction, efficiency
Monitor and measure (qualitative and quantitative) business process and information performance (actual and simulated)
Develop improvement agendas (or roadmaps) for business capability improvement
Develop business cases for potential business solutions
Develop business requirements for software solutions
Serve as liaison to facilitate the design and development of technical solutions between the business stakeholders and solution providers
Assist with people (culture) change management
Bachelor’s degree that supports the specialization assigned and a minimum of 6 years related experience, or advanced degree plus 4 years related experience
Professional license and/or certification in a quality, quality assurance or assurance-related area preferred
Knowledge of PNNL and Battelle process management based on experience related to conduct of research and operations is strongly desired
Excellent communication skills, facilitation skills, and experience with change management are strongly desired
Experience preparing return-on-investment analyses is strongly desired
Experience in process modeling and design, organizational development, operational and business support, or related field is strongly desired. Experience in statistical analysis a plus

110

Junior Business Process Analyst Resume Examples & Samples

Interact with stakeholders and conduct Joint Application Development (JAD) sessions to solicit user and business requirements
Develop Software Development Lifecycle (SDLC) documents including As-Is and To-Be business processes, screen mock-ups, and use cases
Support and participate in the testing of application processes using Application Lifecycle Management (ALM)
Develop database design, queries, and stored procedures in Microsoft SQL Server by using SQL Server Management Studio and Visual Studio 2008 R2
Develop functional and design requirements documents
Develop presentations in MS PowerPoint and conduct briefings to project stakeholders
Document meeting minutes
Master’s Degree and 1 year of experience, Bachelor’s Degree and 3 years of experience, or 5 years of relevant work experience as a Business /Requirements Analyst in requirements gathering and documentation, process flow and process modeling
1 year experience using Joint Application Development (JAD) methodologies
1 year experience in developing use cases, functional specifications, and detailed design documents
1 year experience in documenting meeting minutes
Must be a US Citizen or a Legal Permanent Resident
Must be able to obtain a Public Trust Clearance
Working knowledge of SDLC methodologies (such as Agile or Waterfall models)
Proficient in MS Office, MS Visio, and SharePoint
Experience in using Rational RequisitePro and HP Application Lifecycle Management (ALM)
Prior SSA experience is a plus

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Junior Business Process Analyst Resume Examples & Samples

Interact with stakeholders and participate with team in working sessions to solicit user in obtaining business requirements
Participate, learn how to prepare Software Development Lifecycle (SDLC) documents including As-Is and To-Be business processes, screen mock-ups, and use cases
Assist with the development of functional and design requirements documents
Develop presentations in MS PowerPoint and participate in briefings to project stakeholders
Master’s Degree, Bachelor's Degree from an accredited college or university, or 4 years of experience will satisfy the degree requirement
Proficient in Microsoft Office Products, such as word, excel, power point
Must be able to obtain a Position of Public Trust Designation

112

Itsm Process Analyst Resume Examples & Samples

Good oral and written communication skills and analytical capabilities required
Must have understanding of multiple ITIL processes, such as RqF, KM, AM, AvM, DM, SLM, CM, PbM, IM, EM, ChM, SCM, CfM, RDM, and SACM
Must understand the fundamentals of project management
An understanding of the fundamentals of risk management, Microsoft Visio, Microsoft Project, and DoD 5000 Acquisition Lifecycle Framework is a plus
Demonstrate technical writing capability at the intermediate level. Includes the ability to demonstrate proper technical writing skills (i.e. use of proper grammar, sentence structure, sentence syntax, and verb tense)
Demonstrated ability to coordinate or support multiple tasks during meetings (i.e. run computer, take notes, capture action items etc.)
Must be self-motivated and have strong interpersonal skills
Must be competent in MS Office suite software (Word, Power Point, Excel)
Familiarization with the use of Webex teleconference equipment and web hosted sharing products (i.e. SharePoint) preferred
Must have, or be able to obtain and maintain, a Secret Security Clearance

113

Process Analyst Resume Examples & Samples

A strong background in Process Engineering and / or Transformation Delivery
An experience of creating, analysing and maintaining business process models in a standard modelling tool preferably applying Business Process Modelling Notation (BPMN)
Experience in the use of Six Sigma, Lean and / or other market leading process optimisation techniques
The ability to work in a multi-cultural, global environment
The ability to work effectively in larger teams
Excellent communication skills with the ability to present to and engage with audiences
A willingness to learn new methodologies
Previous exposure to Investment Bank operational product lines and / or Big 4 consultancy experience (beneficial but not essential)
Educated to Bachelor’s degree level with a concentration in Finance, Business, Mathematics, Engineering or Computer Science (or equivalent qualification / work experience)
Qualified with a Lean and / or Six-Sigma certification (minimum green belt) or the equivalent
A confident self-starter, able to work effectively without close supervision
Delivery focused with a meticulous attention to detail
Proficient in the Microsoft Office Product suite especially Excel and PowerPoint

114

Process Analyst Resume Examples & Samples

Meets productivity and quality requirements
Determines appropriate routing of incoming correspondence via multiple mediums
Actively participates in the identification and implementation of process improvements
Assists with the development, delivery and oversight of training and coaching
Regular and predictable attendance with the ability to arrive daily at work on a timely basis
Ability to work flexible shifts, including additional hours, while adhering to attendance as required
This position requires extensive or prolonged typing/keyboarding
Ability to interpret and analyze data in order to make decisions
Working knowledge of computer operation with skills in keyboarding, electronic mail, data entry, PC knowledge to include various software packages e.g. MS Word Power Point and Excel
Excellent organizational skills, attention to detail with high degree of accuracy, and the ability to work independently
Ability to meet customer demands and production standards
Ability to report to multiple work sites
Ability to maintain regular and predictable attendance in adherence to department and company attendance expectations
Presentation skills

115

Senior Business Process Analyst Resume Examples & Samples

Be the business subject matter expert, experienced in business analysis and requirements gathering
Application SME
Monitor Daily Operations
Manage Relationships with Business Owners, Stakeholders, I/T, Vendors
Contribute to Projects Related to Application
System Administration (audits, monitoring / defining success metrics, application-specific training, system documentation, monitor licenses)
Manage Operational Budget/Provide Vendor Costs for Programs
2+ years of experience with documenting processes and practices
2+ years of experience managing relationships with business owners, stakeholders, IT, or vendors
Experience with system administration
Experience working with Microsoft Office Suite including Excel, Word, and PowerPoint
Previous Team Lead or Project Lead experience

116

IT Business Process Analyst Resume Examples & Samples

Project coordination for computer refresh up to 3,000 users each year
Works closely with the business, end users and third party vendors to identify needs and provide solutions
Financial record keeping and processing monthly chargebacks to the business units
Extensive knowledge of IT support structure and processes
Asset recovery for all computer equipment in North America
High level customer service skills and the ability to interact closely with our users
4+ years work experience in an analytical and problem solving role
2+ Service Now experience
3+ years experience in project support
3+ years working in teams, including team building, understanding motivation and listening skills
Strong Service Now skills

117

Senior Business Process Analyst Resume Examples & Samples

Responsible for end-to-end business process activities – creating, controlling and improving business processes
Leads process design and project implementation teams in process improvement activities
Continuously drives innovative operational end to end process improvement through continual review of existing structures, workflows, processes and procedures using methodical analysis and tools that challenge the status quo by taking a leadership role in fostering a quality improvement mindset
Strategically partners across areas, entities and functions to achieve 'win-win' solutions and outcomes, with a view of end to end delivery in scope
Suggest areas for improvement along with possible solutions
Process map work flows for internal and external use
Participates in new product planning and execution to ensure that the end to end delivery is well thought through for quality execution
Provides subject matter expertise in areas including project scope definition, risk identification, project methodology, resource allocation, facilitations and other areas of expertise based on established project management techniques
Lead and execute process design and project implementation in process improvement activities including defining project scope, risk identification, project methodology, resource allocation, facilitation, and training
Provides timely written and/or verbal communications regarding project progress including deliverables, significant milestones, risks and mitigation strategies to the management team
Effectively engage and partner with cross-functional teams to create and deliver solutions
Participate in OpX projects that support the Financial Services business
3+ years of experience in the following areas

118

Senior Process Analyst Resume Examples & Samples

Good knowledge of banking products and process
Good knolwledge of the personal and commercial lending
Knowledge with ITSM tool like Service Manager or Remedy
Knowledge with reporting tools like Omniview, Crystal reports and SAS
In-depth knowledge with Excel and its functionality like Pivot tables, graphs etc
Knowledge of some coding experience in Crystal or Excel will be an asset but not required

119

Senior Business Process Analyst Resume Examples & Samples

Provide quantitative and analytical insight on strategic sourcing initiatives
Support the development of sourcing and cost and risk reduction opportunities
Provide regular management reporting as well as frequent ad-hoc reporting and analysis projects
Help develop negotiation strategies and negotiate vendor contracts, based on data and risks
Manage several projects concurrently with the ability to manage complex analytical tasks
Provide advanced analytical support and appropriate data to assist Sourcing Managers in developing their strategies and drive leading-edge thinking
Provides assistance to technical staff in reviewing, recommending, and implementing system enhancements
Prepare supplier profiles and risk matrix / priorities

120

Project / Process Analyst Resume Examples & Samples

Entry level Project Management experience managing and tracking highly visible, complex, and cross-departmental/cross-regional projects
Communications at the Director level and above
Contract management skills
Providing project data and metrics
Financial planning and forecasting expertise
Tools experience

121

Senior Business Process Analyst Resume Examples & Samples

Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements
Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research
Process Architecture: Designs and maps processes using defined methods. Ensures process mapping is complete; map provide feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes
Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks
Performance Management & Control: Develops performance metrics to establish process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts
Change Management: Participates in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
(For Six Sigma Black Belts): Trains other employees in Lean/Six Sigma concepts and techniques
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum four (4) years of health care operations, process improvement, consulting, or related buisness experience
Minimum eight (8) years of operations, process improvement, consulting, or related business experience
Health care or insurance experience preferred
Lean/Six Sigma certification preferred
Certification or licesnsing as appropriate for area of responsibility
Knowledge of process improvement methodologies preferred

122

Senior Business Process Analyst Resume Examples & Samples

Process Architecture: Designs processes using defined methods. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes
Minimum two (2) years of process improvement, consulting, or related business experience
Minimum five (5) years of process improvement, consulting, or related business experience preferred
Knowledge in payroll and timekeeping highly preferred

123

Business Process Analyst, Mid Resume Examples & Samples

3+ years of experience with interfacing and presenting complex subject matter to diverse audiences, including senior government officials and senior members of the firm
Experience with Microsoft Office suite and process mapping software tools, including Microsoft Visio or iGrafx
Knowledge of military acquisitions
Ability to develop high-quality spreadsheets, papers, presentations, and various data products
Experience in working with military organizations as a veteran, contractor, or government civilian preferred
LSS Black Belt Certification preferred

124

Senior Business Process Analyst Resume Examples & Samples

2+ years of experience in either: performing business / financial analysis, performing financial audits, or documenting processes and practices
2+ years of experience in project managing or managing an operational process
Intermediate level of proficiency with PC based software programs (Excel)

125

Senior Process Analyst Resume Examples & Samples

6+ years of well-rounded analysis experience in business systems analysis, design and redesign/improvement
5+ years work experience in Business Process roles
Experience working with stakeholders in an agile development environment to define requirements and reach consensus on the methods, outputs, resources, and timing of the process architecture and execution work
Proven ability to lead a diverse group towards resolution when faced with an ambiguous situation
Ability to effectively communicate across multiple levels (Executive Sponsors to team members)
Bachelor's Degree in Business, Management or a quantitative field
Strong knowledge of MS Visio, ARIS or another process mapping tool
Strong proficiency with the following: MS PowerPoint, MS Excel, MS Outlook
Six Sigma Green Belt or Black Belt
Financial Services Experience
Experience with BPMS Software (Appian, Blue Works etc)
Prior experience working as a management consultant

126

Senior Business Process Analyst Resume Examples & Samples

Develop recommended business solutions through research and analysis of data and business processes and implement when appropriate
Create data/reporting to help drive tracking of weekly/monthly/annual goals by client/project
Support short and long term operational/strategic business activities through analysis and project execution
Report out findings and provide summary of findings, document best practices and suggestions on process improvement
3 + years of experience in a similar role where research, data analytics, and reporting were the main focus
1+ years of experience in gathering requirements from the client/business and documenting outcomes
Intermediate level of proficiency with SQL
Ability to research conflicting and/or inaccurate data and craft a story
Ability to manage multiple competing priorities while delivering on time and on budget

127

Business Process Analyst Senior Resume Examples & Samples

Background in federal HR
Experience in reporting and/or metrics development
Excellent verbal and written communication skill
Capable of managing multiple tasks simultaneously in a extremely dynamic environment
Lead the development of metrics, scorecards, and reports to support trend analyses to assess operational capability and performance
Lead process improvement and metrics activities within the System Process/Quality Control (SP/QC) team as part of the Personal, Payroll and Benefits (PP&B) organization
Collect, develop and analyze performance metrics data which serves as a key measurement of performance for internal and external customers
Leidos is a global leader in the integration and application of information, technology and systems working to solve the world's toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company's 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer

128

Process Analyst Resume Examples & Samples

Lead and support projects to close gaps
Lead and support LEAN type initiatives to improve customs processes and drive efficiency
Use data and metrics to identify opportunities for improvement and measure results
Partner with regions, business leaders and global functions to insure needs and solutions are connected
Drive best practices across global team
4 year College degree from an accredited university or In-country Professional Customs Certification/Accreditation or high school diploma or equivalent plus 3 years relevant experience
Location in Cincinnati, Budapest, Monterrey or Shanghai hub
Demonstrated ability to manage projects; provide feedback to a network of resources; establish clear and robust goals & achievable project plans & deliverables
Demonstrated compliance mindset
Demonstrated ability to use knowledge, experience and instinct to make accurate and timely decisions

129

Quality & Process Analyst Resume Examples & Samples

Documentation of detailed process map and work flows
Developing instructional and procedural documentation (SOP, Manuals, Job-aids) and presentations
Identifying the current state (As-is) of processes and design future state (To-be)
Will drive LMS 2.0 (Lean Management System) adoption and execution
Owns the operational metrics with key focus on quality and productivity
Devising and establishing quality procedures and minimum quality standards
Monitor and measure the effectiveness of processes, provides feedback on process performance
Develop alternative solutions for regional process requirements that cannot be met using global toolset
Partner with the Global Process Leadership team to develop efficient and effective operational support processes
Partner with the Trainings team to develop job aids and training materials to enhance team and end user performance
Communication within the region regarding process changes (w/in Global Service Center Team & Regional end users)
Provide required reports to support the Operations processes
Lead projects that drive process improvements
Join Quality-Community of Practice meetings - Fortnightly/Monthly
Conduct monthly baseline internal review - Monthly
Deploy common standards and templates
Measure and report quality & productivity metrics - Monthly
At least 3 years work experience in any of related functions such as QA, QM, QC, Process Engineering, Process Improvement Teams within Service industry (may also consider Manufacturing Experience)
Knowledge of Process Improvement Methodologies: Lean Six Sigma, Scrum/Agile, Project Management
Should have high level of communication skills and be able to produce documentation to a high standard
Should display a high attention to detail and be able to establish effective working relationships with stakeholders
Strong analytical skills with a ability to extensively analyze business processes and workflows
Facilitating skills (workshops and focus groups)
Good to have advanced data analysis skills in Excel, Access
Good understanding of Quality Management System
Conduct monthly quality baseline review
Experience in Business Intelligence area is an advantage
Good to have experience in business process modelling (BPM) tools and automation technologies
Good to have experience in working in an SAP environment
Some experience in programming, scripting languages such as VBA, .NET, SQL, Databases would be distinct advantage

130

Senior Business Process Analyst Resume Examples & Samples

Create / maintain business requirements for systems supporting the compensation calculation and payment process
Coordinate with other teams both internally and externally involved with the process
Assist in the design and development of SAS programs required to administer compensation agreements
Ability to work efficiently with large data sets (1 M+
Ability to independently research both internal and external questions and provide input and suggestions for system sustainability, programming, new processes, etc
Participate in developing programs and queries to run analytics for the compensation program
Ability to run, monitor, and adjust software jobs to ensure appropriate completion
Identify and help solve potential program / data problems ensuring appropriate follow through and resolution
Ensure sufficient documentation is available (and provided) to support audits including current / historical documentation of programming and system changes and additions to support the ACP program
Independently perform analyses of issues, participate in development of potential solutions, and make recommendations to ensure accurate and timely resolution
Recommend and drive process improvements
Work is self - directed and not prescribed
Serves as a technical resource to others
Experience with financial operations is beneficial
4+ year of experience in writing business and / or system requirements and business / finance analysis

131

Hiring Process Analyst Resume Examples & Samples

Very good computer skills (MS Office, especially Excel with good reporting skills)
Previous experience in reporting – min. 2 years
High comfort level and learning curve for applications, database query, analytical tools
Process oriented and open-minded, in a fast changing environment
Well-organized and structured, ability to prioritize and multitask
Desire to work with customer data, accuracy and analytical thinking
Ability to analyze, manipulate and structure large data files in order to build consistent reporting
Comfortable interacting with customers, peers
Acumen to rapidly understand the recruiting business model while applying and enforcing operational processes
Ability to collect, organize and display/present data in a variety of formats
Good problem solver and decision making appropriate for the job level
Manages deliverables of assigned programs by invoking action plans, reporting updates, communication changes and
Ability to work under pressure and meet deadlines. Excellent time management skills

132

Operations Process Analyst Resume Examples & Samples

Work with department directors, managers and other key business stakeholders to identify process improvement opportunities
Meet and collaborate with departments to research and capture process requirements
Assist with the implementation of process improvement initiatives
Display influencing skills in gaining agreement from business managers on new processes and quality improvements
Assist with validation of new processes
Ensure documentation adheres to all internal and external requirements
General understanding of analytic tools such as data gathering and analysis, spreadsheets, flowcharts and process diagrams
Experience using tracking, reporting and process mapping tools
Experience using MS Office suite with strong knowledge of Word, Excel, Outlook, Visio and PowerPoint
Experience using Microsoft Project and/or other project management software
Ability to grasp and understand business concepts and objectives
Ability to make critical decisions within company guidelines
Ability to be goal oriented and results focused
Ability to organize activities and meet set deadlines
Ability to mentor and lead staff towards efficient job performance
Ability to attend job related courses & seminars as required
Ability to use office equipment that is relevant to job functions
Excellent analytical skills, problem solving and critical thinking
Professional demeanor on phone and in person

133

Senior Business Process Analyst Resume Examples & Samples

Experienced / or knowledge of the C&I Power/Gas and Mass Markets business is preferred
Comprehensive knowledge of the energy industry and retail operations and an understanding of the end to end processes and controls
Ability to analyze ambiguous and rapidly changing data sets and identify key issues
Demonstrated effective decision making in the midst of change in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment
Demonstrated success in establishing departmental relationships and networks

134

Senior Business Process Analyst Resume Examples & Samples

Lead detailed technology discovery analysis and articulate technical design work directly to clients
Develop integrated project plan; facilitate cross-team communication and status reporting; report on project health and risk and issue mitigation
Drive requirements gathering process by meeting with project stakeholders to define business and functional requirements, prototypes, and training materials
Work with client teams to define business process models (e.g. current state vs. future state) and guide development of new / redesigned business processes
Guide and assist in developing documentation for applications, including report mock-ups, clickable demos, reference manuals, training materials, communication presentations, and support manuals
Adeptly and quickly get from fuzzy problems to working solution prototypes (via wireframes, visual mock-ups and clickable prototypes
Relay business requirements & work closely with development team to ensure accurate understanding and implementation
Coach and mentor colleagues, and conduct training programs to contribute to capability building and knowledge sharing (technologies, requirements gathering, business process modeling, etc.)
3-5 years of relevant consulting industry experience working on technology delivery engagements
Extensive experience with project management principals in the context of solving business problems
Experience with formal software development lifecycle (SDLC) methodology
Experience with programing, database management, or ETL interfacing is preferred.Additional skills
Ability to understand & anticipate client business concerns to translate into technical inputs
Ability to lead requirements sessions with clients and project teams
Very strong relationship building and maintaining skills, particularly across functional areas
Excellent verbal and written communication, organization, analytic, planning and leadership skills
Proven ability for problem solving and trouble-shooting

135

Lead Functional Process Analyst Resume Examples & Samples

Bachelor’s degree in Business, IT or Engineering
3 plus years in Contracts or IT related positions
Five plus years in SAP Order Management modules
Must be U.S. Citizen due to contractual requirements
Requires both broad and deep understanding of all commercial and government contract types including T&M, Cost Plus and Fixed Price

136

Process Analyst Resume Examples & Samples

Intermediate German and English
Experience in Finance, Administration or Sales is an advantage
Experience with projects is advantage
Efficient use of Microsoft Office, advanced user in Microsoft excel is an advantage
Active communication skills

137

Process Analyst Resume Examples & Samples

2+ years progressive IT experience (Developer, tester or BA)
1+ years of Agile experience
5+ years progressive IT experience (Developer, tester, BA, etc.)
Excellent organizational, interpersonal, and analytical skills
Research industry trends, engineer appropriate information into the Ford culture, and upgrade SDM Assist in the evaluation, integration, and support of development processes and tools
Mentor teams on their use of SDM (Waterfall and Ford Agile Framework)
Create, coordinate, and facilitate training and learning sessions
Work with Ford process owners to align their processes to SDM
Provide subject matter expertise to shaping our development processes
Support the ongoing communication with CoPs, CoEs, and development process leadership teams on the creation and population of SDM
Work with IT Vendors in support of products and services to further SDM development and support
Participate in the Ford interpretation, implementation and deployment of development processes
Develop approaches for teams to adopt new practices

138

Senior Business Process Analyst Resume Examples & Samples

Facilitates discovery and understanding of business line reporting processes for the enterprise’s most visible and important reports
Develops business data flows, documentation of control and completion of control assessment for all high risk reports
Ensures that strong controls are in place to deliver data that is fit for purpose within the business line or for assigned system of record, provisioning point or business process(s)
Senior level position supports the development of capabilities that will improve and sustain the governance, management, protection and value of U.S. Bank’s data assets. -Supports ongoing policy development to enable compliance with regulator expectation as well as enable improved management decision making and achievement of company strategies
Performs analysis and collaborates with business lines to help deliver clear guidance on policy requirements to allow for adoption by business lines
Collaborates with IT to help provide requirements of data architecture and tooling
Ensures business line deliverables are meeting established goals of the program and Enterprise Data Governance policy requirements
Defines approaches and guidance materials around core capabilities needed to grow our data governance capabilities
Five or more years of experience in data governance, business process documentation or business analysis activities
Strong leadership and facilitation skills
Advanced business analysis knowledge and familiarity with the business line reporting, processes and/or applications
Visio or PowerDesigner experience

139

Senior Business Process Analyst Resume Examples & Samples

Support the Office of Medicare Operations Performance team
Attend and assist with Monthly Regional Markets Hub Meetings with Health Plan CEO’s and Executive Directors
Attend and assist with Monthly M&R Relationship Hub Meetings (Examples: Sales, Customer Service)
Pull and compile monthly reporting metrics by Market Region
Assist and/or Lead ad-hoc projects / initiatives
Bachelor’s degree in Business, Finance, Health Administration or related field 4 additional years of equivalent work experience
3 years of experience in writing business and/or system requirements and business/finance analysis
2 years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
2 years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
Previous SQL experience

140

Senior Business Process Analyst Resume Examples & Samples

Provide on - demand analysis and reporting on key business issues in support of company Clinical, Financial, Operational, and Quality performance measurement and operations
Lead projects to completion by contributing to reporting requirement gathering, development, and documentation
Design and deploy key dashboards and analytic tools for self-service analysis and research
Maintain and update automated processes within company reporting platforms
3+ years of work experience in a corporate setting
1+ years of health care experience working with claims data and medical codes
Intermediate proficiency in performing data analytics
Beginner level proficiency with SQL, SAS and / or other statistical programs
Intermediate level of proficiency working with MS Excel including formulas, calculations, charts, graphs, etc
Experience with Oracle and SQL Server
Experience with MS Access

141

Senior Business Process Analyst Resume Examples & Samples

Analyze, review, forecast, and trend complex data
Support short and long term operational/strategic business activities through analysis
Lead requirements gathering meetings with multiple business stakeholders and
SMEs from UHCG / Optum and / or any of UHCGs five business units, as applicable
Create, review and coordinate business signoff of User Stories (driving and documenting the core business needs underlying requirements)
Create, review and coordinate business & IT signoff of Use Cases (functional description of actions needed to meet the User Story requirements)
Negotiate and prioritize requirements with the functional areas impacted by a project (different areas often have competing needs)
Challenge assumptions and the “this-is-how-we’ve-always-done-it” mentality with business owners
Summarize and raise issues / conflicts to the project manager and senior leadership
Define project Critical Success Factors (acceptance criteria) which form the basis for QA test planning
Act as primary liaison between business and System Analysts, Development and QA
Positions in this function conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning
They support short and long term operational / strategic business activities - by developing, enhancing and maintaining operational information and models. They also develop and implement effective / strategic business solutions through research and analysis of data and business processes. *Employees in jobs labeled with “SCA” must support a government Service Contract Act (SCA) agreement
Generally work is self-directed and not prescribed
Serves as a resource to other BA's

142

Process Analyst Resume Examples & Samples

This position requires 1-33% travel, which may include flying and/or driving and some over night stays
This position requires you to lift, move, or carry heavy objects
Cancer/Hospital claims processing experience
Med Sup claims processing experience
Proficient experience with Caps and PCAI

143

Senior Business Process Analyst Resume Examples & Samples

Update and maintain Call Center SOP’s
Monitor program calls and provide feedback
Update and monitor Call Center SharePoint
Day-to-day report management / analysis
Manage third party advocate on-boarding
Mange Call Center award programs
Oversight of program website updates
Product competitive analysis
Marketing material proofing
Support overall program implementation, as assigned
5+ years of professional experience in the following areas
Undergraduate degree in Business or related area or equivalent experience
Excellent written communication skills and presentation skills

144

Configuration Management Process Analyst Resume Examples & Samples

2 year College/University minimum in related technology field (Computer, Engineering, Science, etc.), or, equivalent job experience
Understanding and/or experience working with Business Service Maps within CMDB
Experience working with CMDB discovery tools and integrated data feeds

145

Senior Business Process Analyst Resume Examples & Samples

Develop high quality reporting and analysis using large sums of QC audit data
Perform moderately complex statistical analysis (such as correlation, t-test, regression, etc.)
Identify key issues, trends and root causes based on sound Six Sigma and other process improvement methods
Present analysis to decision makers at various levels, (executives to frontline managers) within the operational business supported
Work collaboratively with business partners as a trusted metric partner to drive fact - based solution for gaps identified through the QC auditing, reporting and analysis process
Partner with operational leaders to prioritize and implement solutions
Serve as subject matter expert (SME) for Quality Managers and Supervisor regarding QC reporting and analysis
Provide input and guidance to Quality Managers and Supervisors on Quality Council presentation and analysis
Perform ad-hoc reporting and analysis
Solves moderately complex problems independently
Prioritize requests and balance daily workload
Undergraduate Business or related degree or equivalent experience
Certified Six - Sigma Lean or Green Belt
3+ years of experience in a transactions based operation
3+ years of experience with reporting and analysis
3+ years of experience within a matrix organization in healthcare or insurance company
Ability to work in a fast paced environment and manage multiple projects with hard deadlines simultaneously
Strong analytical, problem solving and related technical skills
Solid background in data analysis using statistical methods
Advanced knowledge of Minitab or other statistical analysis tool(s)
Some VBA programming skill preferred, but not required
Excellent communication, planning, organizational and problem - solving skills
Strong collaborator with ability to influence without direct control
Ability to present data and analysis in an actionable format and influence senior management decisions that impact business direction

146

Digital Process Analyst Resume Examples & Samples

Degree or equivalent experience in analytical and critical thinking
Experienced in a recognized business process re-engineering methodology. E.g. Lean Six Sigma (Green belt or above), with evidence of driving business benefits through new processes
Up to date knowledge of changing digital trends in order to understand potential innovative solutions that meet customer needs
Experience of delivering digital solutions with a strong knowledge of web based solutions, and evidence of channel shift
Ability to deliver improved customer journeys (online, offline and omnichannel)
A good understanding of technology and how that contributes to the overall solution

147

Quality & Process Analyst Resume Examples & Samples

Supports implementation of global service delivery processes within the Global Service Center
This role will have dual reporting to Change Delivery Manager and to the site Quality and Process Lead
Responsible for training team members on Service Delivery processes using global training material
Leads local & regional process improvement projects in collaboration with GSC Lean Six Sigma & Global Process team
Responsible to lead regional User Acceptance Testing (UAT) activities when new process functionality is deployed
Responsible for defining, owning and reporting metrics
Owns and manages E2E Value-stream and manage changes
Looking at ways to reduce waste and increase efficiency
Identifying and proposing quality goals and targets

148

Business Process Analyst Senior Resume Examples & Samples

Large scale business process re- engineering project(s) performing analysis, process design/reengineering, development, integration, and implementation of system improvements
Experience working with business processing models, process design, requirements management, and project management
Strong presentation skills to present ideas and solutions to individuals or groups
Experience with Change Management (Certification or coursework preferred)
Relevant/associated certifications (e.g., ITIL, Lean, DAMAIC, Six Sigma, CMMI, and ISO)

149

Senior Business Process Analyst Resume Examples & Samples

Combine their technical expertise with the ability to architect, deploy, and oversee integrated analytics / business technology solutions
Consult with leaders of internal customer teams and manage expectations, meet project and deliverable timelines, ensure accurate and timely completion of deliverables
Collaborate with several other teams and roles across the business on requirements gathering and solution deployment
Make analytical product, service or process decisions likely to impact multiple groups of employees and / or customers (internal or external)
Manage technology solutions portfolios, and identifying new technology approaches to solve business problems with a strong focus on leveraging enterprise data
Contribute to the building and management of the analytics infrastructure for the Advanced Research & Analytics (ARA) team
Work with Analytics Directors on staffing needs, strategic technology trend identification, monitoring project progress and completion, issue resolution and technical solutions related to data, data flow and advising on algorithm deployment
Collaborate with analytics practitioners, business analysts and methodologists to design and oversee the development of working prototypes of technical solutions
Facilitate the creation of complex statistical statements on healthcare data that measures various aspects of healthcare services, consumer episodes, and operational events
Bachelor’s degree in Engineering, Economics, Healthcare Economics, Mathematics, Statistics, Biostatistics, Computer Science, Theoretical Physics, Quantitative Social Sciences, Actuarial Science or related discipline
Minimum of 5 years in a technical role such as business analysis, statistical consulting, or similar
Demonstrated experience managing analytics projects
Strong business acumen and communication skills (written & oral), critical thinking ability, strong analytical and problem solving skills
Master’s degree preferred degree in Engineering, Economics, Healthcare Economics, Mathematics, Statistics, Biostatistics, Computer Science, Theoretical Physics, Quantitative Social Sciences, Actuarial Science or related discipline
Minimum of 3 years in business intelligence or advanced analytics
Minimum of 5 years in the healthcare / payer industry
Experience with statistical programming languages such as R or SAS. Experience with Enterprise Miner or Enterprise Guide
Experience with healthcare data, specifically in Medicare and Medicaid analytics, people, provider or consumer analytics
Experience with app development, analytical infrastructure development, and business solution consulting experience in the consumer experience, provider management, medical or pharmacy policy space, fraud-waste-abuse detection, marketing analytics and healthcare economics
Exposure in enterprise architecture and data warehousing functions
Skill in data visualization suites such as D3.JS or Tableau
Proficiency in one or more programing languages such as Python, Java, C++, PHP, VB etc., with demonstrated experience developing technical solutions using them

150

Assoc Process Analyst Resume Examples & Samples

Enterprise Timesheet Compliance analysis and reporting
End user training for key CA PPM processes
Ad-hoc reporting for customers and executive leadership
Inbox/ticket management for daily support requests
Team work management and organization – support alignment across the team on prioritization
CA PPM license audits/management to maintain cost and appropriate license allocation
Daily/weekly/monthly data quality checks and stakeholder engagement for project and resource updates
Demonstrated skills and success with data management
Experience with Business Analytics in a Technology company
Experience with Portfolio/Project management
Strong interpersonal and communication skills (written, verbal, listening and presenting)
Proven ability to prioritize workloads and to manage multiple priorities with critical deadlines Work
2-3 years’ experience in business and/or data analytics within a technology-focused organization
Experience with the CA Clarity Project Portfolio Management tool or similar products used for time tracking, resource management and project management
Proficient in Microsoft Office Suite, SharePoint, Project, Visio
Bachelor’s degree in Business Management, Information Technology, Financial
Experience with PPM processes, methodologies and reporting preferred Core Competencies: Critical thinking and creative problem solving
Strong Attention to detail and quality
Self-motivated and proactive individual contributor
Team player with ability to effectively deal with multiple priorities ad working styles
Ability to filter and distill relevant information for the right audience
LI-LS1

151

Senior Business Process Analyst Resume Examples & Samples

Positions in this function use advanced statistical and inferential analysis programs to provide specialized data analysis
Organizes, sorts and filters data in order to distinguish patterns and recognize trends
Develops and maintains data preparation and validation routines to support data mining and has experience in creating complex data mining algorithms
Selects, recommends and applies appropriate analytic and statistical methodologies and techniques to execute against an analysis plan or research objectives
Evaluates new analytics tools and methodologies for possible deployment
Creates data warehouses/marts and/or develops data mining analyses to support business decisions
3+ years of IT Experience
1+ years of experience with Data Analytics
Experience with SQL, Access, or other programming Languages
Experience analyzing and documenting business requirements (front-end and back-end)
Experience with analyzing business intelligence requirements (e.g., standard/ad hoc reporting, dashboards, scorecards, visualization, analytics)
Identify and analyze applicable source data (e.g., internal/external data feeds, systems, databases, "sources of truth")
Obtain appropriate data source approvals/sign-offs as needed
Document functional designs based on business requirements
Assess data management requirements (e.g., governance, archiving, metadata, master data, data modeling, data quality)
Identify, develop and document testing strategies and success factors
Review, analyze and update project estimates, timelines, dependencies and deliverables to ensure achievement of project goals
Identify and investigate new data warehousing strategies to meet emerging business needs
Design data flow (e.g., data acquisition, formatting, dependencies)
Design data models (e.g., relational/dimensional, logical/physical, new subject areas)
Collaborate with business partners to ensure data standardization (e.g., enterprise standards)
Previous Healthcare Experience
Six Sigma Certification
Experience with Data Warehousing or Data Marts

152

Senior Business Process Analyst Resume Examples & Samples

Work closely with Client Services & Implementation to develop and improve business processes
Create clear and concise documentation such as job aids, process workflows, SOPs, User Manuals, Training guides, communications, etc
Facilitate meetings with multiple stake holders to gather requirements – SMEs and leaders
Meet established metrics and service level agreements for all work produced
Ability to escalate issues and risks to leadership when necessary
Support major business department objectives and special projects
Support January readiness activities within CSI when assigned
2+ years of experience leading / driving complex business process or projects
2+ years of experience with creating business processes and documentation
2+ years of experience using MS Office Suite
Applies critical thinking and problem solving skills
Knowledge of pharmacy products and the pharmacy operating model
Experience using Visio for process flow creation
Experience using WebEx
Experience using SnagIt

153

Senior Business Process Analyst Resume Examples & Samples

Create and maintain documentation of processes used to administer compensation agreements
Review processes and identify potential improvements
Participate in the transition of work from other groups to a central team (including analysis of gap analysis of current to future processes, creation of transition documentation / communications, etc.)
Ensure consolidated process is stable in order to prepare for potential growth in compensation arrangements
Coordinate with other teams involved with the process
Develop and run analytics for the compensation program
Assist in developing and maintaining clear communication channels with key stakeholders
Bachelor’s degree in Business, Finance, Health Administration or related field or equivalent work experience (work experience would be okay)
2+ year of experience in writing business and / or system requirements
2+ years of business / finance analysis
1+ years of data analysis (may include academic experience)
Experience in developing and producing analytic information
Intermediate level of proficiency with MS Excel, MS Access, and PowerPoint

154

Senior Business Process Analyst Resume Examples & Samples

Drive Strategy and work with Project and Operation teams to develop and execute planning and direction of all aspects of Member Material’s objectives, policies, and initiatives
Drive engagement and Relationships - Socializes and collaborates strategies with all C&S business partners specifically: state health plans, Member Experience, Marketing, Customer Service, and Finance
Identify solutions to improve process, member experience and qualit7
Implement controls in the Value Chain process to mitigate unplanned material requests
Collaborates with Operational teams within CM&D to ensure program implementation and delivery
Drive Relationship Management of all Stakeholders across the organization for all Member materials
Provide all requirements to Materials Operations Team for execution of Member Materials Strategy
Provide C&S expertise (SME) to the Materials Operations team
Supports C&S Strategy Lead with initiatives and projects including
At least 4+ years of successful operational business program execution and project management
Minimum of 3 years’ experience of supply chain, production, supplier, strategic sourcing, and / or direct response marketing management
Proven track record of successful and effective problem solving
Ability to build effective business processes and metrics to measure business performance, quality, and cost in order to make sound business decisions
Solid understanding of Managed Care / Healthcare business lifecycle, governances, and regulations
Understanding of government guidelines, compliance, regulations (i.e. CMS, Healthcare Reform)
Proficient with Excel and PowerPoint

155

Senior Business Process Analyst Resume Examples & Samples

Responsible for end - to - end business process activities
2+ years of experience in business process analysis
SQL Query knowledge
FTP knowledge

156

Senior Business Process Analyst Resume Examples & Samples

2+ years SQL experience, preferably in a SAS environment, including complex query development
3+ years of analysis experience in a business or data analyst type role
2+ years of Excel experience at an intermediate level
Working knowledge of relational databases, database structuresDemonstrated experience in process improvement, workflow, benchmarking and / or evaluation of business processes
Experience working with various file types, and how to read and manipulate their content
Understanding FTP protocols

157

Senior Process Analyst Resume Examples & Samples

2 to 3 years of banking and/or finance experience
Must have General Ledger knowledge
Must have knowledge of security market and trust experience
Strong Access skills required. Ability to build a database is a plus

158

Junior Business Process Analyst Resume Examples & Samples

Modeling, documenting, analyzing and designing business processes
Overseeing the implementation of process improvements
Evaluating them within the context of our organizational goals and proposing changes or enhancements to help achieve these goals
University degree in social or natural sciences
6 months + experience in business analytics and/or project management or successful internships
An understanding of the basic economic, marketing and retail

159

Process Analyst Assistant Manager Resume Examples & Samples

5 years’ experience working with process improvement/transformation projects
Workshop facilitation and business requirements gathering experience
Experienced in developing and writing User Stories within Agile Projects
Experience in process modelling tools and techniques essential
Project management knowledge / experience preferable
Communication and Influencing– Communicates with confidence and competence to positively influence the outcome of decisions and gain commitment
Teamwork and Collaboration– Working together to deliver results
Problem Solving and Decision Making – Making timely, quality decisions
Business Analysis -Knows how to strategically analyse business requirements to identify business opportunities for value creation
Process Re-Engineering– Evaluate and where appropriate re-engineer business processes to maximise efficiency, quality (compliance) with the goal of enhancing the customer experience

160

Senior Business Process Analyst Resume Examples & Samples

Subject matter expert, experienced in business analysis and requirements gathering
Lead business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs
Support C&S EOB development and execution
2+ year of experience in writing business and / or system requirements and business / finance analysis
Ability lead new business implementation end to end
Oversight of vendor implementation / execution

161

Process Analyst Resume Examples & Samples

Learn and understand the Global Procurement compliance processes and applications applicable to the job responsibilities
Support TE Connectivity suppliers in responding to compliance surveys
Provide Conflict Minerals and Environmental process training to suppliers
Provide Conflict Minerals and Environmental application training to suppliers
Proficient computer skills (internet, MS Office, especially PowerPoint and Excel)
Professional oral and written communication skills, including the ability to interface with Senior Leadership, if needed
Ability to work effectively in a team
Self-directed with high-level of initiative and strong work ethic

162

Senior Business Process Analyst Resume Examples & Samples

Designs and administers SharePoint sites
Provides training and support to key business functions
Generally work is self - directed and not prescribed
2+ years of experience in either business or finance analysis or operations leadership experience in a contact center environment
Experience designing and administering SharePoint
Advanced level of proficiency with SharePoint
Experience developing and delivering training curriculum
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, PowerPoint, Word)
Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes
1+ year(s) experience working with Global vendor Partners a plus
LearnSource and Storyline Articulate content development experience a plus
Microsoft Access proficiency a plus

163

Salesforce Process Analyst Resume Examples & Samples

Provide guidance when scoping and delivering Salesforce solutions to meet business needs
Design and develop Salesforce configurations that use best practice solutions (e.g. Flow and Process Builder)
Create and maintain documentation on processes and application configuration
Serve as 2nd level point of escalation for issues management and troubleshooting, supporting the 1st level service queue
Work effectively on multiple assignments, activities, and projects
Influence business teams on maximizing the applications being developed
Perform analysis, administration, testing as needed
Identify, communicate, and manage risks that may interfere with project execution or success
Support User Acceptance Testing (UAT) by documenting test plans and test cases
Maintain Salesforce security models
Strong knowledge of Salesforce.com architecture frameworks, best practices, and business processes
Excellent understanding of advanced Salesforce configuration tools ( Flow, Process Builder)
Excellent analytical, problem-solving, negotiation, and decision-making skills; able to evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, and ascertain user requests
A creative thinker able to generate new ideas and concepts
Ability to manage and prioritize concurrent projects within a high energy, fast paced and evolving environment
Must be comfortable speaking to senior executives and various groups to defend ideas and propose new solutions
Exceptional interpersonal, verbal, presentation and written communication skills
Independent, self-starter, and comfortable working with ambiguity
Bachelor's degree in business, information systems or related discipline, or equivalent and extensive related experience
Salesforce certification is mandatory, multiple certifications are desired
3+ years of salesforce.com experience with configurations and/ or development
Good working knowledge of project management and business analysis methodology and practice
Experience working in sales operations, or professional services operations, is an asset

164

Business Process Analyst Senior Resume Examples & Samples

Enterprise-Level Configuration Management - Establish and maintain CM processes that account for development software configuration files, artifacts, executable code, among other items required to rebuild a system baseline if required
Establish and maintain configuration and data management policies and procedures to ensure a standard and cost effective approach to the application of configuration management requirements
Manages the development and maintenance of configuration management tools to support configuration identification, control, reporting, and delivery of mission systems capabilities
Must know and understand Agile based software configuration management concepts, goals, benefits and standard strategies to achieve those goals
Must ensure the integrity, reliability and reproducibility of developing products from conception to release
Performing CM on IT-related projects
Performing CM in a customer environment
Managing change requests through a disciplined process - tracking, following-up
Developing and executing a CM process - strong ability to develop a CM process and recommend improvements to existing processes
Running CM boards - scheduling meetings, producing agendas, taking & distributing minutes, tracking actions
Maintaining a repository of documents placed under CM control
Generating and managing baselines
Producing CM metrics
Updating and maintaining the plans, processes, and procedures required to support all CM activities

165

Operations & Process Analyst Resume Examples & Samples

Handle day to day support activities for processes in the warranty, quality, service and repair and soft offer scope
Receive requests from dealers, customers or stakeholders, evaluate for completion or escalation and follow up for resolution
Perform daily routine support tasks such as running and publishing reports, updating teamplaces, and other business related maintenance activities
Track requests in Argus case management tool to insure timely resolution to requests and proper communication to dealers and customers
Create and publish ad hoc reports, assist personnel with specific data queries and report generation using SAS Enterprise Guide, Business Objects and other analytical tools
Identify possible data quality and discrepancies and direct problems to appropriate solution managers
Direct system issues to responsible functions and follow up for resolution
Provide end user support by explaining system functions, handling questions and solving problems
Lead small projects as assigned
Clearly document AS-IS and To-Be processes
Manage documentation on the team WIKI
Work with cross-functional teams as necessary
Other tasks/projects as assigned
Good understanding of NA Aftermarket operations, processes and system functionality for warranty, quality, service and soft offer portfolios
BS or equivalent work experience preferred
3+ years of experience working with Aftermarket systems and processes
2+ years of customer service experience
Experience working in a multi-cultural environment with global teams

166

Senior Business Process Analyst Resume Examples & Samples

Gather and / or document information on stakeholders' business requirements, specifications, and / or needs for large scale complex projects (e.g., conduct intake process; ask questions; review project charter; monitor regulation; review reports)
Facilitate and lead the business team in gathering requirements, choosing the best way to implement requirements leveraging the PegaSystems software and DCO capabilities
Document and ensure Use Cases adequately represent the needs of the business and meet all requirements, including coordination with System Analysts, Architects and Development Teams
Propose recommended and innovative solutions following internal processes and methodologies (e.g., Requirements and Solutions Analysis), including creating, controlling and improving business processes
Provide subject matter expertise, recognize and analyze gaps between current situation and desired outcome and utilize appropriate resources to obtain information, consider solutions and deliver the solution
Ability to analyze root-cause issue, solve complex problems / conceptual analysis and provide key recommendations for implementation process improvements
Ability to engage matrix partner teams (Technology, Facilities, Operations, Training, Reporting Product, Quality, Legal, Regulatory, etc.) to effectively deliver on each project
Understand strategic priorities and implement effective solutions that support business priorities; think strategically and deliver tactically
Provide timely written and / or verbal communications regarding project progress including deliverables, significant milestones, risks and mitigation strategies to the management team
Communicate and manage potential impacts and risks associated with implementing proposed solutions to business partners and relevant Stakeholders
Support project management activities: Charter / Scope, Project Plan, IRAD / Issue Log, CBA, FMEA, Control Plan, Lessons Learned, Close Document, etc
Ability to function in a multi-project environment with changing priorities
BA / BS degree in Accounting, Finance, Business or related field and / or equivalent experience
4+ years of experience in gathering requirements, testing solutions for large scale, techno-functional projects
3+ years of experience documenting processes and practices, effectively prioritizing multiple tasks, priorities, projects, and deadlines
3+ years of experience in leading / supporting large scale techno-functional projects, including time management, organizational, and prioritization skills
2+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
Fast learner, analytical thinker, detail oriented. Must be able to understand business process and business needs
Healthcare domain expertise, knowledge of operational process flows, background of working with large call centers
Excellent oral and written communications and presentation skills with ability to communicate ideas clearly and concisely
Hands on experience using PEGA systems software, preferably Pega Health Care Framework
Requirements and Solutions Analysis (RSA) level 3 or 4 certification
Project management training
Intermediate level of proficiency with MS Project
Six Sigma training / certification
Advanced level of proficiency with Excel, Visio, PowerPoint. Access, SharePoint experience
Experience writing / using SQL queries
Broad knowledge of system and technology alternatives
Knowledge of Avaya Call Management, ICM Load Balancing, and IVR technology

167

Business Process Analyst Senior Resume Examples & Samples

Bachelors and five (5) years or more experience; Masters and three (3) years or more experience
Security Clearance - Secret (Employee Characteristic)
Project Management Professional (PMP) (Certifications)
Business Systems (Technical Specialty) 3-6 yrs
Information Technology Infrastructure Library (ITIL) (Technical Specialty): 6-10 yrs

168

Senior Salesforce Process Analyst Resume Examples & Samples

Facilitate requirements clarification review sessions with business and/or technical teams
Clearly understand change requests, the assumptions, the dependencies and the constraints and translate them into requirements and solutions
Develop business, functional and/or technical requirement specifications adhering to standard templates
Perform and document gap analysis
Develop other supporting documentation such as source to target mapping documents, use cases, business logic flows, process flows, requirements traceability matrix, etc
Develop KPIs as part of the requirements definition to build-in measures of success
Estimate, identify, and track tasks
Consult with IT architecture team on solution architecture and identifying key areas of impact; Work closely with development, testing and subject matter experts during the entire life-cycle of the project
Full proficiency with the Salesforce Data Loader
Full proficiency with Salesforce native reporting
Excellent written/oral communication skills and listening skills; strong presentation skills a must; comfortable communicating with senior management personnel
Full proficiency with the Microsoft Office Suite, including Microsoft Visio
Ability to analyze vague project requests and clarify into specific tasks, next steps and deliverables
Excellent written/oral communication and listening skills; excellent presentation skills; comfortable communicating with all levels of personnel including senior management
Demonstrate all traditional BA skills in a proficient manner including requirements gathering, gap analysis, process mapping, project planning/tracking, use case development, test case development and solution document generation
Work closely with end users, end user representatives, Regional CRM Support Team, the Commercial CRM IT team and possibly other IT and non-IT departments to identify and implement sales tool solutions
Provide assistance with general user navigation and functionality
Assistance with quotas, forecasting, team selling, and opportunity splits, etc…
Sales process and procedures knowledge (inbound/outbound/outside/verticals, etc….)
Custom Salesforce product catalog knowledge/proficiency
TWC/Navisite product familiarity
Professionally respond to user inquiries/questions/cases and respond in a timely/accurate manner
Carefully capture user information and document cases completely and accurately
Build rapport and elicit the true nature of problems through thorough analytical process
Access software knowledge bases, blogs, release notes, and other online resources as necessary, to keep up to speed on ever changing technology
Always be learning any and all required software tools and their enhancements
Regular unit testing to ensure defects/enhancements meet successful testing criteria
Regularly review closed cases and work to get in front of recurring problems. This includes not just bugs, but non-intuitive behavior in sales tools
Develop desk instructions, embedded help text/diagrams, and FAQ’s for users
Work closely with development teams, testing groups and subject matter experts during the entire life-cycle of projects
Maintain skills, knowledge, and documentation of system capabilities and sales business processes to act as a Subject Matter Expert (SME) within the organization
Provide Tier 3 support of End User issues, identifying, researching, and analyzing the issues in order to develop solutions and resolve recurring issues
Perform analysis during the defect lifecycle
Write the requirements for the development team to correct the issue
Drive and assist with data analysis to improve operation including uncovering data anomalies and performing research of other forms of key operational data to enable efficiencies and overall data quality
Create ad-hoc extracts/reports using various tools to meet both internal needs and external requests
Excellent project planner
Qualified candidates will have experience eliciting, defining, writing, and managing business specifications, technical specifications, functional specifications, business requirements, and other project documentation for application development
Qualified candidates will have experience troubleshooting issues using various business analysis techniques
Must possess strong analytical skills with ability to gather comprehensive requirements and deliver analysis results expediently
Ability to take abstract business issue and using business analysis techniques, determine the root cause and possible solutions
Knowledge of data modeling and entity- relationships
Ability to apply multiple technologies to business problems
Must have strong interpersonal skills, be self-motivated, a "quick study', and be adaptable in a fast paced, dynamic, deadline-driven environment
Ability to clearly communicate technical information to non-technical persons orally and in writing is required
High degree of professionalism, using an interpersonal communication style that promotes progress through teamwork in a collaborative manner
Must be comfortable working with minimal direction
Must pay attention to detail and have a sense of urgency in completing multiple assignments within aggressive timelines
Must possess strong analytical and critical thinking skills
Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

169

Process Analyst Resume Examples & Samples

Responsible for understanding current close activities within BP and to identify and develop a standard flow of close activities that eliminates non-core work activities that focus on those within the critical path
Collect and analyse ASIS data on organisation structure and sourcing
Collect, analyse current PPIs and provide recommendation on metrics
Collect PEC tool business requirements, create tool requirement checklist, support vendor/tool selection with comprehensive options
Support the Senior Process Analyst with developing the recommended organisation structure and sourcing
Support the Senior Process Analyst in identification and development of a common integrated PEC calendar and close activities
Operationalize the common integrated PEC calendar and critical path
Provide recommendation on org structure and sourcing
Experience in business services, outsourcing or similar
Experience in data collection and analysis
Experience of closing a Period End including steps taken to close the business books
Manage General Accounting experience
R2R end to end process knowledge and experience
7+ years post qualification experience
Oil industry experience and knowledge with an understanding of the terminology, business functions and processes
Knowledge of project and change management methodologies and financial/operational control practices
Ability to communicate with varying levels within the organisation, internal and external to the GBS
Strong interpersonal and communication skills required given diverse nature of operating landscape
Ability to work independent
Skilled in Microsoft suite of applications (Word, Visio, Excel, PowerPoint, Project)
Skilled in managing large volumes of data (process and tools)

170

Process Analyst Resume Examples & Samples

Creation of process documentation/workflows, knowledge articles and self-service guidance for IT Services
Collection and documentation of business requirements for project and process improvement/automation efforts
Facilitation of process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
Reviewing information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
Conducting maturity assessments against the process activities to highlight areas of improvement or concerns
Presenting recommendations to senior management for improvement.�
Leading, managing and delivering cross functional and cross divisional improvement projects
Building effective relationships with the business and IT senior managers. �
Proven ability to prioritize workloads and to manage multiple priorities with critical deadlines
3-5 years’ experience in business and/or process analytics within a technology-focused organization
Bachelor’s degree in Business Management, Information Technology, Financial Management or equivalent work experience preferred
Experience with process and ITIL methodologies and reporting preferred

171

Senior Business Process Analyst Resume Examples & Samples

CMS/Regulatory Reporting for Medicare pharmacy business
Internal/External Client Communication (clearly determine report requirements based on information from sources with varied technical understanding)
Ad-hoc reporting for operations or audit support
1+ years of experience analyzing data using SQL and Visual Basic
Ability to use Microsoft Excel to create, edit, and store spreadsheets to summarize large amounts of data
Ability to use Microsoft SharePoint to store/retrieve documents
Bachelor of Science or higher in discipline which included coursework in analytics or in a strongly related field
2+ years of experience generating reports using SQL and Visual Basic in healthcare analytics
2+ years of CMS experience working with CMS deliverables (Medicare Part D)
Microsoft Certified in Access/Excel or 5+ years of experience generating complex reports/tables in Access/Excel
Excellent Verbal and Written communication skills used to discuss and explain complex situations related to complex programs

172

Methods Process Analyst Resume Examples & Samples

Level 2: Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience
Aurora / Constraints Based Scheduling Experience Highly Desired
MS Office Suite experience required with MS Access Database Knowledge & Visual Basic Skills Desired
Strong communication skills desired

173

Senior Project / Process Analyst Resume Examples & Samples

Scrum Master/Agile experience
Thorough understanding of agile software development methodologies, values, and procedures. Knowledgeable on agile practices for quality software development and delivery
Thorough understanding of the agile software development lifecycle
Knowledge of patterns and techniques for the SCRUM approach (example: Burndown techniques, Retrospective formats, handling bugs, etc.)
Strong communication skills: verbal and written

174

Senior Business Process Analyst Resume Examples & Samples

As primary contact with client for business requirement collection and clarification
As team lead to drive design activities e.g. use case definition, initial proposal and blueprint sign-off
Lead system development including integration test, identify and solve issues within timeline
Plan and lead cutover activities, provide post-live support for any issue raised from production system
Interface with project manager, team lead and clients to effectively complete project deliverables
Proactively communicate with client key users/SMEs in order to best define customized digital solutions; provide consulting expertise to team members when required
Graduated from well-known university with bachelor or master degree of Automation, Engineering, Computer Science, Management Information System or similar
7+ years’ experiences implementing advanced manufacturing solutions in client-facing environment better focus on Smart/Lean Manufacturing or Dynamic Scheduling/Routing; 3+ years’ experience as team leader (better with proven outstanding records)
Strong consulting and interpersonal skills, with the ability to design creative solutions by leveraging package software or self-developed systems
Familiar with various digital solutions which are applied in manufacturing process, with in-depth industry knowledge especially on Discrete Manufacturing e.g. Automotive, Heavy Equipment, Electric, Power
Good spoken and written English, Mandarin
Working history in big Consulting firms or industrial/IT giants is preferred

175

Senior Business Process Analyst Resume Examples & Samples

Master’s Degree Required
3-6 years of relevant experience
Adept knowledge and experience in FedRAMP requirements and guidance and in what is necessary to build compliant technology systems. Must be able to document these requirements as they relate to technology development projects and make sure the requirements are met in the SDLC process
Proficient knowledge in cybersecurity strategy and implementation plans. Must be able to articulate the strategy and plans to clients and document requirements and/or issues related to implementation of these plans for clients. Can advise clients of benefits and impacts thereof
Skilled at leading and/or directing teams performing business process reengineering and business requirements development and management from the beginning of the SDLC process through completion, training, and adoption. Experience in doing this for large technology projects in a non-mainframe environment
Experience in supporting an clients as they move from a mainframe-centric data center to a a hybrid cloud environment and/or retooling from a mainframe-oriented infrastructure environment to leading edge technologies including the following tools and methods: Bachman, C++, Oracle, DB2UDB, Java, Node JS, .NET, Microfocus Cobol, Hadoop, GreenPlum, Java Web Services, MS SQLServer, AWS, Azure, AGILE methods, Red Hat Linux, SAS, VMWare, Erwin, HIJAAK, Unix, Unix script. Other tools – we are also looking at expertise in open source tools like splunk, JAWS, OpenStack, Swagger, GitHub and Jenkins, etc. Experience working on Agile development teams and driving business process rules necessary to produce a minimum viable product within a specified time frame. Ability to work with programmers to extract business rules from clients and COBOL logic necessary to rewrite the business rules in a new language such as Java
Advises clients and management of best practices in change management, technology adoption, and process change using expertise, experience, and proven tools/methods such as usability studies, focus groups, prototyping, client engagement, web technology, appropriate SDLC approaches, etc
Experience in working closely with clients to lead design reviews and understand business drivers to recommend technical platforms and architectures that can improve organizational processes and mission delivery effectively and efficiently
Experience in objectively evaluating new technologies and platforms for applicability to the organization taking into account risks, costs, and adoption barriers balanced against benefits to the organization
Able to analyze efficacy of agency technology programs using developed performance and benchmark measures and conducting technology audits of IT programs
Agile / Collaborative Method
SDLC

176

Project / Process Analyst Resume Examples & Samples

Recognize, identify and document potential areas where existing business/systems processes require change or where new processes need to be developed and makes recommendations in these areas
Generate project definition, implementation, problem resolution, enhancement, user training and documentation of automated business systems
Participate in the translation of business needs into detailed Business Requirements and develop specifications for current and new systems
Develop and design business user documentation in conjunction with technical documentation provided by our TOS partners for system enhancements
Serve as Team Member on various system and workflow projects as assigned
Develop a thorough understanding of client business functions, technology needs, tools, and other applications that interface with client systems
Work with customers to provide electronic reports; correct formatting errors to comply with contractual guidelines
Bachelor degreed in business related field or equivalent experience
3 or more years project or process analyst experience/training
Possess excellent analytical and problem solving skills
Vision/Big picture results oriented
Demonstrable decision making skills
Excellent communication skills ,verbal and written
Ability to determine resources, requirements and take initiative
Ability to work as part of a team and independently to meet critical deadlines
Ability to work in a fast-paced environment and meet strict deadlines
Demonstrable flexibility in a multi-task environment with swiftly changing priorities
Excellent long/short-range planning skills
Ability to work in a diverse environment
Ability to identify cost savings for process improvement

177

Senior System Analyst Problem Management Process Analyst Resume Examples & Samples

You will be working with Tier 1, 2 & 3 support teams for Applications and Infrastructure to review, agree and implement permanent solution for "Problem" tickets
Drive efforts to improve overall application stability and availability for applications and supporting infrastructure by ensuring Problem resolution
Monitor metrics and drive continuous infrastructure and application improvement efforts across team to achieve SLA & KPI for Problem Management
Facilitating and coordinating technical problem review meetings includes leading and facilitating post mortem investigations of critical incidents, and managing root cause analysis between technical teams
Initiating actions to fix interruptions to service caused by errors/faults in the IS infrastructure
Production of statistics and reports to demonstrate performance of the Problem Management process
Eliminate complexity in Technology's ability to deliver IT services, while meeting service level agreements
Identify areas of improvement within the Technology processes using metrics and Six Sigma, Kaizen or similar techniques and deliver improvements in process, tools and quality of adoption
Suggest comprehensive metrics that can be actionable and promote positive behavioral changes; Baseline, improve and re-measure success. Work with the Metrics team to deliver them and use for continuous improvement
Manage relationships with other process management teams to provide a consistent delivery framework
Work with the requirements, documentation and training teams so processes are implemented in the tools, documented and process users trained in their use
Evangelize the virtues of IT process management and create a collaborative environment
Work independently to research subject matter. Interact with IT development, operations, IT quality and product management groups to obtain and exchange information
Proactively escalate problems and issues
Adhere to department procedures as directed by the department and Visa's procedures guide
Enhance knowledge of the field through participation in professional organizations and self-study
Bachelor degree in Engineering related to Information Technology
3+ years' experience in IT Operations in a technical SME role
Experience using and administering ticketing tools such as BMC Remedy, Service Now
High level technical understanding of IT services and their components such as servers, networks, database/middleware, data center facilities, and software development lifecycle
Strong customer service, analytical, research, interpersonal and problem solving skills required

178

Operational Process Analyst Resume Examples & Samples

Associate, Bachelor's degree, or equivalent
Service management tool experience a plus
Knowledge of batch processing
Good written communications skills
Understanding of change request processes
Knowledge of analytical support for system interfaces
Ability to escalate issues using good judgment
Assist with the adhering to the management of the global change and configuration management process
Assist with process improvement activities
Assist with testing of service management tool
Assist with the creation, generation, and maintenance of analysis reports that assist with the continual service improvement
Respond to system management alerts to handle system/operations exceptions within the assigned enterprise systems of product offerings
Complete business batch processing as directed by department management
Provide basic change management support
Review all production changes for compliance to the global change and configuration policies quests

179

Process Analyst Resume Examples & Samples

Required Qualifications, Skills & Experience
Knowledge of business process mapping, re-engineering and organizational context
Demonstrated ability to be hands on, flexible and resilient
Excellent communication, interpersonal and consulting skills
Tertiary qualifications in Human Resources preferred
Strong oral and written communication skills with an ability to liaise with both technical support teams, HR and business users
Intermediate to advanced skills in the Microsoft Office Suite

180

Senior Business Process Analyst Resume Examples & Samples

Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools with focus on quality improvement, elimination of variation and rework, defect reduction, and innovation
Supports key initiatives and project work by developing project plans, conducting and / or supporting relevant validation testing, and communicating benefits, challenges, risks, and opportunities
Support innovation ideas and root cause remediation activities through end - to - end business process activities - creating, controlling and improving business processes
Develops, demonstrates, and continuously improves understanding of upstream and downstream impacts to partners of business process operations and solutions
Identifies key issues, trends, and potential root causes that point to improvement opportunities, working with relevant stakeholders to establish appropriate criteria and goals
Uses appropriate tools and approaches such as RACI, IRAAD, Impact Analysis, etc
3+ years of business or financial analysis experience that includes writing business and / or system requirements
3+ years of experience documenting processes and practices
Intermediate level of proficiency with Excel, Visio and PowerPoint
Previous experience with SQL, MS Project and SharePoint
Demonstrated ability to communicate ideas clearly and concisely
Demonstrated ability to prioritize and balance multiple priorities
Strong collaboration, negotiation, and influencing skills

181

Methods Process Analyst Resume Examples & Samples

Level 4: Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience
Aurora / Constraints Based Scheduling Experience
Rate / Production Readiness Assessments Highly Desired
Earned Value Management Experience Desired
Budgets / Forecasting Experience Desired
Lean Manufacturing / Affordability Experience Desired
Shipside Production Support Experience Desired

182

Senior Business Process Analyst Resume Examples & Samples

Be the business subject matter expert, experienced in business analysis and requirements gathering for our Advocate for Me Tier 3 business
1+ years of experience with Advocate for Me T3
Intermediate level of proficiency with Excel, Access and PowerPoint
Experience as a Team Lead or Project Lead
Experience with documenting processes and practices, in accepted project methodology artifacts; while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Experience with MS Project, SharePoint and Visio

183

Junior Business Process Analyst Resume Examples & Samples

Bachelor’s Degree is Required along with 1-2 years of relevant experience required
Knowledge of FedRAMP requirements and guidance and in what is necessary to build compliant technology systems. Must be able to document requirements as they relate to technology development projects and make sure the requirements are met in the SDLC process
Knowledgeable of Federal laws and regulations, policies, directives, industry standards, and guidelines that affect security and privacy necessary to make sure that these requirements are carefully embedded into systems and that clients are assured of system measures that protect the security and privacy of critical data records of citizens
Experience in analyzing and understanding existing business processes. Can document the current process and create design options for improved business processes
Experience performing in requirements gathering and analysis. Can document the requirements and offer new processes that encompass business requirements, emerging business/user requirements compliant with federal and Agency-specific security and privacy policy
Experience in prototyping, training, focus groups, usability analysis, etc., that can be used to improve staff skills for effective modeling of software and information structures that lead to high-productivity, new-generation, business-focused solutions

184

Senior Business Process Analyst Resume Examples & Samples

Previous work in debt collection or fraud, waste, and abuse is a plus
Previous work with project management is a plus
2+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio Previous Healthcare Industry experience

185

Senior Business Process Analyst Resume Examples & Samples

Work in the Optum Risk Adjustment Operations organization to diagnose process improvement opportunities and develop solutions using principles of process excellence
Understand and evaluate complex ideas and processes
Perform business analysis and formal requirements gathering
Develop quality reporting, analysis and audits
Effectively communicate opportunity, suggested solutions and desired approach to leadership
Lead improvement efforts to ensure organization continuously delivers high - quality products and services
Coordinate internal resources and / or vendors through process improvement activities from design to implementation
Measure project performance and report to management
Ensure projects are delivered on time, within budget and within scope of project without compromising quality
Implement ongoing maintenance and lifecycle management plans for process enhancements
4+ year of experience in business analysis and requirements gathering
3+ years of Team Lead or Project Lead experience
Intermediate proficiency with Excel, Access, PowerPoint, MS Project, SharePoint, and Visio
Risk Adjustment Industry experience
Relational database experience
Solid organizational skills including attention to detail and multi - tasking

186

Senior Business Process Analyst Resume Examples & Samples

Perform moderately complex statistical analysis (such as correlation, t - test, regression, etc.)
Analyze business process information (e.g. metrics, analytics, quality control data) to identify key issues, trends, and potential root causes that point to improvement opportunities
Perform ad - hoc reporting and analysis
Bachelor's degree; Business degree preferred
Minimum of 2 years relevant analysis experience
Solid background in modeling experience and reporting
Advanced knowledge of Microsoft Office Suite, including Excel , Word, Power Point
Demonstrated use of pivot tables, formulas, lookup and SSA Analysis tools
Project Documentation discipline
Knowledge of industry quality processes and approaches (e.g. Six Sigma, Lean, DMAIC, BPQM)
Knowledge of process re - engineering and change management
Excellent planning, organizational and problem - solving skills

187

Process Analyst / Manager Resume Examples & Samples

Minimum of 3 years’ experience as a Process Analyst / Manager in the FS domain
Experience with Business Process Improvement techniques (Lean; Six Sigma,…)
Able to plot the process with the relevant tools, e.g. Visio, ARIS, …
GAP Analysis between AS IS Operating Model and Target Operating Model (TOM)
Elaborate the implementation phase, by analysing and translating the business requirements into detailed business specifications for IT departments or improving the process notes, taking into account a user centric, collaborative and agile way of working
Elaborate a communication plan
Previous experience in retail, commercial or private banking space

188

Senior Process Analyst Resume Examples & Samples

Design, drive and deliver operational excellence through a ‘continuous improvement’ agenda based on industry recognized process management methodologies
Assist the Training team in adapting documentation for training purposes
Ensure document control is applied to all manuals and procedures
Maintain content within knowledge repository for Service Delivery
Implement and manage an audit lifecycle for management of procedures and user guides
Design internal call flows and coordinate tasks required to implement changes to the PABX and IVR
Adopt Six Sigma or similar methodologies to ensure techniques for reducing the time needed to provide products or services, and techniques for improving the quality of products and services, substantially contributing to increased customer satisfaction and cost reduction
Raise inconsistencies and problems with business processes and lead/participate in the problem resolution
Assist in developing policies and procedures, as required
Acts as a point of escalation of issues and problems that impact successful client implementations
Responsible for release management and quality of implementation
Coordinate project activities, including research, analysis, documentation, design/develop testing, problem resolution, training, status reporting, implementation, and post-rollout review/audit
Responsible and accountable for process documentation (accuracy and knowledge repository)
Ad hoc tasks, as required
Ensure process improvement methodologies, data analysis techniques, project management and implementation processes are followed
Responsible for clear communication structure across stakeholder group including external service providers
Provide research and recommendations regarding process and system improvement opportunities
Represent Service Delivery in meetings conducted by other work groups or departments and special projects
Develop and document processes and procedures for the Service Delivery team
Produce brand compliant user guides for internal and external users
Ensure that all manuals and procedures are easily referenced and accessible

189

Global Process Analyst Resume Examples & Samples

Understand and document existing business processes
Identify process inefficiencies and improvement opportunities and develop recommendations based on the following drivers
Process standardisation
Working capital improvements
Process simplification and automation
Ensure that processes are designed so as to provide an adequate control environment
Analyse and review business trends with markets to provide challenge to the business and highlight any future risks and opportunities
Commercial understanding and interpretation of business performance including KPIs that provides insights to process improvement and automation opportunities
Build collaborative relationships throughout the entirety of projects with all levels of staff
Act as a change agent: promote global processes across all markets, support and drive adoption and ownership of change throughout the business
Work with local & regional finance leadership (CFOs) and operational finance leadership in markets / regions / outsource centres to drive process standardisation and effectiveness across the core finance processes
Provide best practice guidance and process support across the Commercial and Operational Finance organisations
Assist applying agreed governance procedures for the global model agreeing with need for the change and taking proposals through the Design Authority process
Work with our shared service centres to share best practices, support alignment to global, standard processes and documentation of Standard Operating Procedures
Ensure all process documentation (including training materials) relating to global processes remains up-to-date and reflects changes to the global design
Assist with communication channels and provide insights to global transformation projects
Drive content on our intranet pages “Neon” and social media
Significant experience of process improvement in a large multinational organisation
Strong experience & track record of working with third party outsource providers
Experience of working in the Media industry preferred but not essential
Experience of working in a highly fluid matrix organisation
Positive “can-do” attitude and comfortable managing ambiguity
Self-starter able to deliver agreed objectives with minimal oversight
Ability to work independently, proactively and in a team setting
Ability to work with all levels within an organization
An ability to think innovatively and creatively when faced with difficult situations
Has a clear eye for detail
Ability to drive out simple solutions to complex problems
Excellent communication, both written and verbal
Excellent planning and project management skills
Qualified accountant
Global travel may be required

190

Internship Production Process Analyst Resume Examples & Samples

Improve process capability and production volume while maintaining and improving quality standards
Produce and report metrics
Research new manufacturing technology
Minimum GPA of 3.2 or higher
Strong interpersonal relations skills
Self-confidence and initiative

191

Process Analyst Internship Resume Examples & Samples

Excellent communication skills (oral & written)
Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative
Strong computer skills (Microsoft Excel, Word, PowerPoint, Outlook)
Junior or Senior standing
Business student (ideally with an IT background)

192

Payer Process Analyst Resume Examples & Samples

Uses healthcare experience to ensure intake and reimbursement processes are consistent with established policies and standard procedures by conducting analysis on random and specified claim samples and presents results and analysis to RCM leadership
Strong knowledge of CPR, the CUBE reporting and other software used within the RCM departments to create reporting and to ensure data collected is accurate and complete
Able to build and maintain relationships with payer representatives in coordination with our RCM and Contracting teams for projects involving payer contact
Able to identify areas of inefficiency and work collaboratively to improve efficiency and effectiveness of a process or task. Create monitors to ensure the updates provide a successful outcome
Works cooperatively between departments to resolve ongoing and newly identified process issues
Assists in the management of RCM Audits and Revenue recognition processes
Project management or other direct experience in coordinating and reporting on complex projects involving multiple disciplines or levels of management
Perform filing duties accurately and timely
Respond to correspondence with professionalism and tact
Respond to internal and external customer questions professionally, timely and accurately
Perform other duties, special projects as assigned
Detail oriented, highly organized, resourceful and flexible to adapt to ongoing project changes or other departmental needs
Problem-solving: solutions oriented, clear communication, communicates a sense of authority through subject matter expertise, resourcefulness
Troubleshooting: ability to anticipate issues, research and implement creative solutions
Superior knowledge of software and other systems and portals used within RCM
Clear, effective written and verbal communication skills
Able to adhere to timelines or deadlines of multiple projects
3-5 years Healthcare experience in a home infusion, DME, or other therapy related to revenue cycle processes

193

Associate Process Analyst Resume Examples & Samples

Coder Certification
2+ years of experience working in a Regulatory/Policy or Compliance role within a Health Plan organization
2+ years of experience related to Health Plan operations with a strong focus on Claims Processing rules and Appeals and Grievances procedures
Intermediate (or higher) level of skill with Microsoft Word and Excel
Claims knowledge with Medicaid and Medicare

194

Senior Process Analyst Resume Examples & Samples

Providing operational assessments and analysis by examining current value chains, their alignment with our clients overall strategy and future state impact across business units
Identification of opportunities to improve customer experience and business impact through using a process focused improvement approach
Execution of end-to-end process visioning and design; identify process controls, integration points and standardization needs
Identification and analysis of current and future state risks
Applying Lean and Six Sigma tools (VOC, CTQ, Value Stream Map, RACI, etc.) to complete process analysis and design
Identifying trends to drive action toward resolution; get to root cause
Working with teams to evaluate and implement workflow or Business Process Management Suite (BPMS) technology tools
Ability to facilitate stakeholder discussion while appropriately and cooperatively probing the thinking of the team
7+ years of work experience,
BS in a Business or Engineering related field
Advance degree or MBA

195

Senior Business Process Analyst Resume Examples & Samples

Evaluates and develops communication and marketing plans for Quality Management initiatives
Analyzes project tasks, schedules, and resources across groups. Communicates status and project issues to Senior Manager
Serves as a leader / mentor by providing innovative guidance to other regarding communication, technical options, and marketing methods
Sought out as an expert
Drive conceptual development and establishment of visual design as required
Knowledgeable in use of computers and applicable software (MS Windows, MS Office, PDF generation, electronic security implementation and hosted server applications
2+ years with graphic design / development
Knowledgeable with various social media tools
Experience with Voice / Screen Recordings
Knowledgeable with recording training approaches and software

196

Senior Project / Process Analyst Resume Examples & Samples

PMI Project Management Institute skills a plus
Requirements writing, project management skills, IT background in development, Microsoft Office tool suite proficiency, Customer Relationship Management tools, Sales Force, Pega Systems, Oracle a plus. MS SQL, Tableau a plus
Caliber, HP Quality Center
Agile development process skills using Safe methodology or similar
Some HTML5 and JavaScript is a plus

197

Senior Business Process Analyst Resume Examples & Samples

4+ years of experience with business operations or call center operations
2+ years of specific experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel and PowerPoint)
Experience with producing written documents and writing business processes
Polaris experience
Previous team lead or project lead experience

198

Senior Business Process Analyst Resume Examples & Samples

Conduct program performance analysis in support of customer planning, programming, budgeting, and execution
Coordinate with program and component stakeholders involved in the collection, normalization, and analysis of data supporting resource management decisions
Combine subject matter and mission expertise to support studies and evaluations to complete a comprehensive, cogent set of findings, recommendations, or lessons learned across constraints, trades, and objective functions such as budgeting, cost, performance, schedule, and mission success
Support the development of objectives and long-range plans to achieve mission, budgetary, and program performance success
Minimum Bachelor of Science (business, finance, mathematics, or related field preferred)
10+ years of federal budget experience to include extensive knowledge and understanding of CI community
Prior intelligence community budgetary/financial analysis experience desired
Experience in the development of business process plans and strategies desired
Masters or military senior service college desired

199

Business Process Analyst Senior Resume Examples & Samples

Bachelors and five (5) years or more related experience
Masters and three (3) years or more related experience
IT/IA/IM Architecture Development
Federal, DNI, and DoD Planning, Programming, Budgeting and Execution Processes

200

Senior Business Process Analyst Resume Examples & Samples

Bachelor's degree and five (5) years or more of related experience or Masters and three (3) years or more related experience
Communications Mission Architecture Development
Service Oriented Architecture and Cloud Architecture Development
IC ITE Services

201

Business Process Analyst Senior Resume Examples & Samples

Experienced with MS Excel for data manipulation and reporting
Capable of managing multiple tasks simultaneously in an extremely dynamic environment
Work with the teams to generate solutions to PP&B business challenges

202

Change Management Process Analyst Resume Examples & Samples

Enterprise Configuration Management software packages such as Agile or PDM
Ability to use basic Oracle database functions or similar ERP systems
Ability to perform and execute basic program management tasks
Creation of piece part and upper level assemblies
Initiation and management of product BOM changes
Initiation and execution of manufacturing proto and pilot build activities
Management of product lifecycle activities
Coordinate handoff of new product launches into current production
Proficient in Excel or Sheets
Self-motiviated and able to multi-task easily

203

IT Business Process Analyst Resume Examples & Samples

Serve as the Glenwood Manufacturing Plant’s SAP Super Power User for all activities related to the use of the SAP ERP platform by this Plant – this is a long-term responsibility
Working with a designated team of IT, Supply Chain, IT, PTS and Accounting application experts, provide user input and direction required to properly configure a new Plant that effectively merges two Plants (Purate and Glenwood Manufacturing) into a single, integrated SAP Plant
Project Manage all user-level activities required to consolidate the existing Purate SAP Plant’s activities with the existing Glenwood Manufacturing Plant’s activities and oversee setup of a single Plant configuration that best addresses the consolidated Plant requirements
Oversee the transfer of materials inventories from the two separate Plants into a single, consolidated, SAP-based inventory and create/update applicable SAP Bills of Materials (BOMs) based on these materials for all standard product offerings
Employing written and verbal communications mediums, communicate effectively with members of the PTS management team, IT Project team and various Nalco departmental representatives to insure the smooth “go live” of the new, consolidated SAP Plant in accordance with prescribed timelines
Oversee all aspects of the testing of the new Plant’s SAP configuration and identify business processes then train employees to perform the requisite SAP transactional tasks to insure the new Plant is capable of successfully operating in an SAP environment when it “goes live”
Knowledge of Nalco’s custom SAP ERP configuration and associated processes
5 or more years of experience working on Nalco’s SAP ERP platform
Experience with SAP’s automated sales and service order processes, coupled with the ability to effectively train Company employees to perform the related tasks
Demonstrated proficiency in the use of MS-Office software, including the use of these applications to construct training materials (Powerpoint), reports (Excel) and create and receive communications (Word and Outlook)
Ability to create, read, interpret and coordinate Project task requirements with selected members of a joint Nalco IT Project team
Well-developed verbal and written communications skills, including timely follow up as needed to successfully address day-to-day business issues and concerns
Formal Company-sponsored training on Nalco SAP applications, sales offerings (such as Time Management, Counselor Sales Person, Versatile Sales Person, Speed of Trust, etc.), safety, etc

204

Senior Business Process Analyst Resume Examples & Samples

Clearly define problem and/or objective, identify process scope, execute stakeholder analysis, understand current state process, analyze waste, recommend opportunities, implement recommendations and monitor results
Effectively plan and execute discovery sessions to collect necessary information from different levels in an organization, create current state process models from information culled in process discovery sessions
Identify and collect data to derive process measures aligned to business strategic intent
Identify critical parameters aligned to process problem and/or objective
Employ applicable tools to determine root cause
Identify opportunities for improvement through various methods including: extensive data analysis, sit-ins, reporting, call listening, shadowing, customer/employee feedback, financial analysis
Establish decision criteria and assessment for recommendations
Create improved future state model
Design and test new process, create new process model
Provide Implementation Project Management and/or Support. Where required Project lead components of projects, directing and coordinating project staff and activities, including Business User Acceptance Testing
Provide input to develop training on process execution, dashboard, scorecard
Provide support to process owners and to on boarding process owners
Assess impacts of process changes to stakeholders and ensure engagement
Support the development of change plan and communication plan
Communicate the change plan to leadership
Mobilize stakeholders to ensure they understand and have the capabilities necessary to make required process changes
Assumes role of a mentor, teacher and advisor, responsible for developing more junior staff
Facilitate Process Improvement related Training where applicable

205

Business Process Analyst, Mid Resume Examples & Samples

One interviews and focus groups. Initiate and maintain client relationships, anticipate and identify client issues and concerns, and propose advice to achieve project objectives. Act as a key coordinator between clients and multiple project teams to ensure Enterprise-wide integration of reengineering efforts and application of best practices, including e
Business. Assist with the development of standard operating procedures, policy documentation, and other process controls to sustain redesigned business processes
Quality spreadsheets, papers, presentations, and various data products

206

Senior Business Process Analyst Resume Examples & Samples

Bachelor's Degree OR High School Diploma/GED plus 3 years of equivalent experience
Rule development experience associated with new and emerging business
Technical experience in one or more aspects of Information Systems Development or Business Information Systems
Proficiency with MS Word; MS Excel with ability to sort/filter data, create pivot tables, import external data; MS PowerPoint with ability to create presentations for clients; MS SharePoint
Demonstrated experience with process improvement, workflow, benchmarking and / or evaluation of business processes
Experience with COSMOS and NICE
Healthcare reimbursement, Claims, Procedure and Diagnosis coding knowledge and experience
Working knowledge of relational databases and database structures
Knowledge with Rules engines - iCES/CES experience
Previous direct client interaction
Proficiency with MS Visio with ability to create process flow charts

207

Senior Process Analyst Resume Examples & Samples

Carry out the month/quarter/year end close processes in a timely and accurate manner for complex or difficult processes requiring extensive experience in order to ensure the correct reporting and accounting treatment
Resolve queries and issues as they arise with reference to relevant resources such as the Group Reporting Manual, working with the Business / Country teams or other support from within the GBS Europe
Understand processes of BPO Treasury, Inventory, and PEC team, support and control their tasks and assess/approve any correction
Fully understand and apply Group Accounting Policies and relevant Group & Finance Standards & Practices
Support the preparation of reporting to external and internal authorities
Review and approve balance sheet reconciliation
Review Treasury & Inventory related KPI requirements are being met
During the close receive daily updates from PEC team with the progress of the close process. This will highlight any issues they are encountering
Host daily call with Offshore Cost Management during close period, and key contacts from the UK JV Control teams and Norway team representatives
Quality Assurance: Provide approval for late entries and ensure the PEC team are aware of any late adjustments. Communicate with the appropriate controllers to ensure they are aware of the requested
Liaise with OSP Period End Close team to ensure time table is followed
Support and coordinate captive and employer liability insurance process
Look for opportunities to drive process improvements of a notable nature and work with the relevant people to put these in place
Comply with any other job-related requirements. This may be defined by a task list, month end or quarter end timetable or defined by one’s relevant team lead or process lead/ ODM or by business contact
5 to 6 year experience in related Finance area
Strong proven analytical and system thinking skills and financial knowledge
Customer- and service-oriented thinking
Readiness for action and ability to work under pressure
Self-confident appearance in relations to the internal and external contacts
Strong communication and cooperation skills

208

Senior Business Process Analyst Resume Examples & Samples

Lead your business partners in the creation, implementation and evaluation of Quality Management/Assurance programs
Create required forms and documents in Microsoft Excel, Word and PowerPoint
Foster partnership with department(s) that QAIC (Quality Assurance and Internal Controls) will be engaging with
Analyze existing material and processes; identify gaps in existing documentation or processes
Maintain program by updating program documentation and tools as needed
3+ years of experience in business analysis, including gathering and writing business requirements
1+ years of experience in the foundation and understanding of Quality Assurance or Quality Management
2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts
1 year of PBM or Medical/Healthcare Industry experience
Intermediate level of proficiency with Excel and PowerPoint; including sorting, formatting, and filtering within Excel, presentation development with PowerPoint
Bachelor’s degree or work equivalent
1+ year of PBM and/or medical issue resolution background in key accounts and/or ASO
Intermediate level of proficiency MS Project, SharePoint, and Visio
Effectively prioritizing multiple tasks, priorities, projects, and deadlines

209

Senior Business Process Analyst Resume Examples & Samples

Envision creative solutions to business challenges through constant analysis of the organization's strategic business needs
Establish common processes and platforms; drive standards and best-practices
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Collaborate with IT team and Accounting subject matter experts to establish the technical solution and analyze tradeoffs between usability and performance needs
Design and implement process metrics to support data driven analysis of processes
Drive sharing of best practices within the entire organization
Serve as the conduit between the customer community (internal and external customers) and the IT team through which requirements flow
College or university degree, IT and finance/accounting fields are preferred
At least five years of experience as Business Process Analyst on the field of IT and/or Finance/Accounting
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements using natural language
Proven ability to creatively solve business problems using technology solutions and processes
Experience as SAP key user
Internal drive for development and improvement
Excellent facilitation, interviewing and documentation skills
Ability to work independently and effectively with little guidance
Excellent verbal and written communication skills in English, Hungarian is preferred
Excellent presentation skills to communicate issues, solutions, and recommendations
Experience with continuous improvement tools (6 Sigma, LEAN, Kaizen) is preferred

210

Process Analyst Resume Examples & Samples

Coaching & facilitating teams to deliver projects across areas in Meter to Cash
Organizing and facilitating workshops to define issues and develop solutions
Manage small to large projects through to delivery
Ability to craft & deliver presentations to management level
As a qualified Performance Excellence practitioner, lead LEAN acting as an internal consultant to make professional recommendations for business improvements, whilst facilitating and coaching others on projects and LEAN techniques
Assist with the identification of process improvement opportunities
Quantify financial opportunities and benefits offered by process improvement projects
Provide process focused analytics support to business process and performance teams
Interact with senior leadership and subject matter experts to develop solutions that improve process performance by increasing productivity and efficiency and/or managing process demand while enhancing the customer experience
Develop an understanding of the operational work being performed and associated processes and garner the respect of employees
Drive high quality results
Ensure deployment of common solutions across the business
Identify and present new project opportunities to leadership
Develop and share best practices among organization
Inspire confidence and lasting change throughout organization during process improvements
Conduct data collection and analysis to support process improvements to reduce cost and complexity across the enterprise while driving efficiencies
Draft and review project deliverables and analysis such as value-stream mapping and statistical analysis
Responsible for mobilizing and managing project teams and delivering tangible business benefits
Ongoing regular engagement, with teams and leaders, to sustain the journey of delivering performance excellence and achieving lasting behavioral change
Support & facilitate small to medium projects to deliver cross-business efficiencies, benefits and change
A Bachelor's degree in a related area and up to 3 years of analytical or business support experience, or equivalent work experience is preferred; advanced degree/credits are preferred
Lean methodology experience is a preferred, IASSC Lean Black Belt Certificated a plus
Project Management PMP Certification a plus
Ability to think strategically and identify critical success factors when developing strategy and plans for assigned area of responsibility
Ability to communicate clearly and succinctly and is effective in all manner of presentation settings (i.e. one to one, groups, peers and leadership)
Ability to build and sustain productive and collaborative relationships and motivate in an effective manner
Experience working with and influencing key stakeholders
Possess strong problem solving, communication skills (both oral & written)
Advanced skills in PowerPoint, Excel, Access and other business software
Minitab or other statistical tool is a plus
VBA or other programming language is plus

211

Process Analyst Resume Examples & Samples

Education: Bachelor’s Degree (accredited) in Engineering, Business or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience
Experience: Three years of relevant work experience (in addition to education requirement)
Intermediate knowledge and skills in one or more of the following required
Experience in using a standard process or project methodology
Knowledge of continuous improvement and business process redesign methodologies
Experience in documenting system requirements and solutions proposals
System and/or process implementation experience
LEAN and Six Sigma knowledge and prior application
Logical and efficient, with keen attention to detail
Ability to exercise independent judgment and take action on it
Superior listening, interpersonal, written and oral communication skills
Analytical and creative problem solving skills
Ability to develop rapport and maintain strong relationships with peers
Expertise in using Microsoft office software (e.g. Outlook, Word, Excel, PowerPoint, Visio, etc.)
May require immediate skills in one or more of the following

212

Senior Business Process Analyst Resume Examples & Samples

4+ year of experience in managing business and / or system processes
2+ years of experience with documenting processes and practices; while effectively prioritizing multiple tasks, priorities, projects, and deadline
Beginner or higher level of proficiency with MS Project, SharePoint and Visio

213

Industrial Engineering Methods Process Analyst Resume Examples & Samples

Microsoft Office tools
Manufacturing Operations support
Forecast
Resource Scheduling
Maintenance of Factory Operating Plans or Manufacturing Process Management
Methods Analyst
Engineering or other science/technology job capacity
Manufacturing or Industrial Analyst
Master scheduler or project manager in a production factory
Manufacturing manager or Manufacturing Technologist
Microsoft Office tools (Excel, PowerPoint, Project)
Experience as manufacturing or technical analyst, analyzing real time data
Experience in LEAN manufacturing & performance metrics
Scheduling Resource capability
At least 4 years’ experience in a manufacturing or factory support environment

214

Process Analyst Resume Examples & Samples

Reviews, analyzes, evaluates, investigates and determines benefits for larger dollar or more complex claims in accordance with policy provisions and government regulations; exercising limited discretion in the application of rules, and procedures for claim handling
Initiates payment or denial of claims via the claims system when all claim-related questions are resolved, according to policy provisions
Communicates with external and internal customers to obtain specific claim information in order to finalize pending claims and to explain claim handling
May handle manual or more routine adjustments to claims
Remains abreast of Company and industry changes, federal and state legislation and regulations, as well as changes in internal processes and procedures
May provide various reports to internal and external customers
Must meet predetermined productivity and quality standards
Working knowledge of corporate products and government regulations regarding claim handling
Personal computer operation with skills in various software applications such as word processing, spreadsheet, electronic mail and presentation
Strong organizational skills, attention to detail with high degree of accuracy, and the ability to work somewhat independently
Good analytical and decision making skills
May require ability to travel occasionally
Experience as a Claim/Process Analyst or other claims environment
Life Insurance experience

215

Business Process Analyst Senior Resume Examples & Samples

Acts as a liaison between IT and the business units by
Conduct preliminary investigation for all project requests. Review requirements, specifications, test, support and training plans to ensure they are in line with business objectives on projects
Conduct interviews and perform analysis to create business cases for projects which may be needed for capitalization requests or business unit spending approval
Creates requirements documents to be used by the developers for process understanding
Acts as a project manager on many major project causes. May oversee other project leads in minor projects to help keep projects in scope and on track
Participate in business process playbook sessions, acting as a documentarian, co-facilitator, or subject matter expert
May review technical specifications to comply with other business units in their requirements discussions
Participate in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and I.T
Strong analytical and problem solving skills specifically with the ability to listen to the needs of business units and break down their requirements onto paper
Knowledge in programming, business analysis or implementation of software product
Must have proven strong organizational and time management skills. It’s imperative that person in this position can work quickly and effectively with little leadership on basic skills
Proven ability to work independently. Position may be virtual from other business units and therefore may need to collaborate with business units in a very virtual atmosphere. Some travel will be required

216

SC Process Analyst Resume Examples & Samples

Develop a thorough understanding of offshore supply chain product flow and its interrelated systems, processes and programs
Act as VMS super user and Offshore SME to support enquiries from Suppliers and various internal stakeholders
Execute the New Vendor Setup process in VMS for Offshore and Domestic Suppliers
Conduct analysis and investigations to support the design, testing and implementation of various offshore projects and be able to present recommendations and status updates to various stakeholders and levels of the organization
Interact with IT, Century, Suppliers, F&R, SCOA, International Transportation, Customs and other supply chain groups to support product and data flow and lead new improvement projects
Conduct comprehensive risk assessments to ensure any process and technology improvements for Canadian Tire and its suppliers are mutually beneficial and sustainable
Maintain the OS&S SOP, CTR-Century SOP, SLA and VMS training material to ensure they reflect the most up to date information and changes are properly documented
Relevant post-secondary education, preferably in Business Administration, Engineering, Math or related field
2-4 years of business experience within Supply Chain, or a combination of Supply Chain and Merchandising
Proven analytical skills and proactive problem solving skills
Proven ability to multi-task and operate effectively in a fast paced environment with tight deadlines
Experience in continuous improvement of business processes with demonstrated ability to negotiate and implement change
Comfortable dealing with ambiguity and making decisions without full information
Strong time management and self-management skills
Proven ability to work successfully in a team environment as well as individually
Proven interpersonal skills working with various levels within the organization
Advanced Microsoft Access and Excel skills. Experience with Word, Powerpoint, Access & Visio
Customer-service oriented

217

Senior Business Process Analyst Resume Examples & Samples

Healthcare Systems and Operations experience preferred
5-10 years’ experience with Business Process Transformation
2-5 years’ experience in Agile Product Development methodologies

218

Process Analyst Resume Examples & Samples

Analyze all customer service processes, systems and business requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to identify efficiency gaps. Develop solutions and recommendations for process improvements
Critically evaluate information gathered from multiple sources to distinguish user requests from true business needs
Maintains constant communication with the customer, brokers, carriers, vendors, other DDSI offices and departments, in order to maintain a good working relationship and resolve issues
Complete analysis on process impact to customer pricing and provide reports to management for contract negotiation
Review and analyze incidents resulting in customer claims and provide recommendations and solutions for future claim prevention
Review billing processes to ensure accuracy and timeliness; ensure bills are paid promptly and accurately and customers are invoiced correctly and timely
Develop and document Standard Operating Procedures (SOPs) for all customer service related processes
Supports all facilities as a Web EC/FT Super User for Customer Service in all DDSI locations
Along with your Manager, serve as the conduit between the customer community (internal and external) and the software development team to develop system upgrades to support business and customer needs, including tracking, tracing and reporting inland performance to both customers and management
Provides training and guidance to other facilities relating to SOPs and all customer procedures and requirements
Monitor level of service requirements (FIFO) for the specific customer products (SKUs)
Participate in management meetings and facility committees as required

219

IT Business Process Analyst Resume Examples & Samples

Clearly defining the business issues and opportunities that will result in the development of IT solutions (together with the business)
Lead functional requirements gathering sessions with the Business and interface with Dyson IT both in Group and in North America to translate requirements into fully scoped user stories and solution design
Working closely with Dyson UK and North American IT groups to prepare all project planning and execution documents including project plans, user stories, development resourcing, risk management documents, Service Introduction and ultimate knowledge transfer into BAU (release)
Create and plan a pipeline of prioritized work across the Dyson North America Business across the business
Work with the Director and local North American IT to properly plan Revenue and CapEx requirements for this work along with Business benefits
A minimum of 5 years of success in both IT functional and development roles
Must be able to commute between downtown Chicago and Aurora
Ability to understand business needs and provide technology based solutions
Significant experience successfully delivering small and large scale projects in a multinational organization is a must
Experience building, testing and deploying applications (Salesforce, SAP, CRM, etc.) is a plus
Ability to leveage best-in-class software solutions across commercial, supply and finance organizations is desired
A background in Fast Moving Packaged Goods (FMCG) software development is a plus
Strong written communication and collaboration skillset
Some experience managing change at regional or global levels
Ability to act as a highly effective coach, able to work independently and develop others to deliver their best
Forward-thinking and able to visualize and bring about a new future for the Dyson IT organization
Passion for using technology to drive significant business benefits
Strong problem-solving and planning/organization skills
Natural resilience and able to operate successfully in a fast moving and often pressurized environment
Must be a self starter who will be able to run with the pipeline development work that he/she is charged to solution and ultimately deliver
Ability to lead meetings with the business units without attendance by the Director of IT
Up to 15% national travel may be required

220

SC Process Analyst Co-op Resume Examples & Samples

Efficiently manage the team inbox to ensure analysts are assigned to the appropriate tasks in a timely fashion
Monitor and problem solve packaging discrepancies between various CTC systems
Support the team’s EUCs by updating, maintaining and making improvements to the tools
Provide Supply Chain targets, analyze supplier responses and made recommendations to optimize sourcing decisions during Line Review
Participate in a number of strategic and tactical efforts related to Line Reviews; working with Category Business Managers and other Supply Chain teams
Identify opportunities and recommend packaging and/or handling changes that will increase supply chain productivity and/or cost reduction and/or damage reduction through improved material handling and replenishment
Take part in projects and initiatives that affect the processes or tools currently used by the SHO team to minimize impact to the business
Support vendor compliance with Shipment Quality Standards outlined in CTC’s vendor guide
Student pursuing a University degree or equivalent in Industrial Engineering, Logistics, Business or related field
Strong analytical and organizational skills
Must be a proactive self-starter and team player; able to work with little supervision
Customer service oriented, focus on achieving team objectives and customer satisfaction
Strong Technical skills including working knowledge of Access, Excel and Word
Ability to work with extremely detailed information; attention to detail is a must

221

Process Analyst Resume Examples & Samples

Analyze product/subassemblies testing data. Release product/subassemblies based on the analysis result
Maintain product/subassemblies testing database
Analyze In-process data to predict product quality
Summarize Calibration/Final Release data to monitor product performance
Provide manufacturing procedure-related and product performance-related technical guidelines to the Cal/Testing Lab
Coordinate/perform and support new software/process development and implementation
Perform In-process testing procedure/data monitoring and first-hand trouble-shooting
Lead and perform In-process testing procedure/data monitoring and first-hand trouble-shooting
Support Process, Equipment and Assembly Validations. Support transfer and validation of new products
Carries out duties in compliance with established business policies
Perform other duties & projects as assigned

222

Senior Business Process Analyst Resume Examples & Samples

Work with assigned business customers to determine needs regarding business processes and functionality, make recommendations as appropriate
Assess, interpret, and analyze customer needs and requirements
Analyze and evaluate both current and proposed business processes, perform gap analysis, and translate systems needs into detailed business Requirements / Specification Documents
Analysis and design of Business Process Models for identified areas within an assigned project
Actively participate in business unit related meetings
Support the business unit officers by acting as a liaison between business unit and IT staff; share information between these two groups, facilitate communications and knowledge transfer where required
Provide assistance and support in process change planning, including the definition and design of business processes, policies, and procedures for impacted areas of the business
Identify solutions to non-standard requests and problems
May lead and / or mentor other associates; may assist management and / or provide recommendations for associate development, training and input for performance appraisals
May develop company / department strategic business plans and / or action plans including identification of objectives, goals and strategies
Facilitate requirement gathering from non - technical business personnel
3 years of experience as a Business Analyst facilitating and documenting requirements (such as process flows; use cases; and/or business requirements documents) gathered from both business and IT counterparts
1 year of proven success in leading programs/projects through the entire life cycle
Demonstrated experience in participating in system application design, process modeling, business value analysis and business process design and in developing and writing clear functional / technical business requirements
1+ years of experience as a Systems Analyst and/or Data Analyst
Thorough understanding of healthcare systems (authorizations, claims, referrals, eligibility, provider, etc.) and PBM; medical terminology; and PPO / managed care concepts
Ability to problem solve including prioritizing multiple tasks, priorities, projects and deadlines
Ability to shift priorities quickly
Experience with requirement Writing tools (Raven, ReqPro)

223

KYC Review & Process Analyst Resume Examples & Samples

Conducting CDD / EDD on assigned new clients in all risk classes (Low -High Risk)
OFAC/World-Check screening
Ensuring information and documentation provided by Business Lines is correct and in good form
Maintain a working knowledge of AML and OFAC regulations and be able to relate them to SG policies and procedures
Apply the SGUS Know Your Customer Procedures to assigned accounts
Maintain good working relationship with the business lines
Familiarity with the principles of risk based KYC, client risk assessment and the products used in a wholesale banking and institutional broker dealer business
Microsoft Office, Word, Excel, PowerPoint
Four to Six years experience in the Financial Services industry in a KYC or AML capacity

224

Junior Business Process Analyst Resume Examples & Samples

Researching Service Level Agreement (SLA) Credits
Updates to Product and Sales Documentation websites
Investigation of Billing/Ordering Issues
Support Ordering to Billing Automation Project
Assist with creating Executive Presentations
5 plus years of experience in the following

225

Process Analyst Resume Examples & Samples

5+ Years of Process modeling / streamlining using modeling tools like Visio and ERWIN
Familiarity with end-to-end traceability within system development life cycle
5+ years of SDLC experience with large programs, Agile experience is a plus
Experience in a service function within manufacturing environment
Degree in Technology, Business Information Systems or related discipline would be a plus
Ability to travel, 10%
Ability to work in dynamic Agile-based environment
Experience with Word, Excel, Visio, PowerPoint to convey messages to business
Bachelor of Science (or equivalent degree) required

226

Replenishment Process Analyst Resume Examples & Samples

Maintains system reports through Microsoft Access, Micro strategy, AS400 Query and other computer programs
Distributes reports and files designed for external utilization
Writes and validates new reports with reporting tools
Writes and maintains process documentation
Responsible for producing daily, weekly and monthly reports according to department schedule
Responsible for cross training and providing backup support to Narcotic Order Process
Performs related duties as assigned
Advanced knowledge of Microsoft Access and other Microsoft computer programs
Experience with Micro Strategy, Oracle or Crystal Reports a plus

227

Process Analyst Resume Examples & Samples

Be able to read complicated SQL queries & stored procedures & triggers
Understand branching with Subversion (or another modern version control system)
Understanding Business Processes
Maintain Avira Security App and help End Users with Nucor custom Apps

228

Senior Business Process Analyst Resume Examples & Samples

Manage customer readiness activities and project implementation teams in process improvement activities
Strong relational databases experience
Strong MS Excel experience
UnitedHealth Group experience desired
Familiarity with Optum and Optum products / services
Previous experience in a cross matrix enterprise environment

229

Senior Process Analyst Resume Examples & Samples

Acts as an advanced level process analysis consultant, explaining business process issues or problems and providing improvement or change recommendations through the BPR process
Applies integration, communication, coordination, organizational and planning expertise to business process efforts across a broad spectrum of functional disciplines in order to effectively assist HAF/A4PT to deliver and sustain Transformation to the Air Force Logistic Enterprise
Must have ability to accurately assess AF Logistics business processes, decompose into constituent parts for analysis and provide sound business driven action recommendation to improve the process

230

Senior Process Analyst Resume Examples & Samples

Serves as a mentor to others
Demonstrates extensive knowledge in business operations
Ability to influence stakeholder decisions

231

Data & Process Analyst Resume Examples & Samples

Strong data and analytical skills
Collaborate with Salesforce team members, Process Leads and with Business Partners in the US to analyse data errors / problems, document issues resolve appropriately
Identify data sources, run data queries and analyse data for quality, trustworthiness, availability and security
Ensure that all issues are corrected at the source in a timely manner and that all stakeholders are aware of any issues
Provide ad-hoc analysis support to the US Process Lead
Observe data flows and identify process improvement opportunities
Monitor project dashboard for data quality issues
Education and Experience
Bachelor’s degree in a relevant discipline is desirable
CRM experience highly advantageous
Financial Services experience desirable
3+ years in a similar data and process analysis role
Strong hands-on experience of data analysis, cleansing and remediation
Self-starter and ability to work independently or with a team is crucial
Ability to evaluate and analyse multiple sets of data
Advanced experience with MS Excel / MS Access
Ability to work with a minimal set of requirements
Working in an Agile environment
Working with distributed teams across time zones

232

Senior Quality Process Analyst Resume Examples & Samples

Monitoring the quality indicators
Generating reports and presentations
Understanding the processes of primary, secondary and filtering processes to be able to perform root / cause analysis in case of deviations of indicators
Provide active support to manufacturing on issues of process quality and by-product
University graduate from Engineering Industry, Chemical Engineering, Food Engineering or related
Management of Ms Office
Advanced Excel Level
Analytical capacity
Result Oriented

233

Netops Process Analyst Resume Examples & Samples

4+ years of intermediate data query techniques and report building
4+ years experience with Microsoft Office Suite including Excel and Access
2+ years experience with SQL and industry-specific database systems
2+ years of report building toolsets such as Crystal Reports, etc

234

Junior Business Process Analyst Resume Examples & Samples

Work with the Head of Central Business Process to deliver a pipeline of process mapping work
Engage with stakeholders to capture accurate and comprehensive process information for their areas
Create detailed processes using MS Visio, Enterprise Architect or other process mapping tools
Review existing process documentation alongside the Head of Central Business Process so that it aligns with our Service Management solution
Assist with a process investigation service to the wider business to help identify opportunities for refinement and improvement
Support the Head of Central Business Process with championing business process standards within the organisation
Proven experience of capturing and documenting business process information within a medium to large size organisation (Media or Technology sectors advantageous) 35%
Demonstrable competency around effective process mapping techniques (visualisation, clarity, completeness, maintainability etc.) 30%
Familiarity with a range of different business systems including service management and awareness of the typical business processes interdependencies that are likely to exist 20%
Communicating with impact - Displays the ability to present information to a high standard using a variety of written, verbal and presentation techniques
Teamwork & Collaboration - Working collaboratively with a group of people in order to accomplish a task or achieve a goal
Displays good listening skills and the ability to identify contributions from the audience to improve engagement
Communicating with Impact - Ability to effectively exchange information, news, ideas and meaning in a business environment
Planning & Organisation - Ability to set priorities, goals and time tables to achieve maximum productivity

235

Senior Business Process Analyst Resume Examples & Samples

Tracking and providing analytics on "Providers Not Participating" (PNP)
Coordination with all retrieval vendors and participating in calls for management of vendor/CDO relations
Management of CDO coordination with regards to PNP calling
Making direct contact with providers and utilizing PNP expertise to resolve retrieval issues
Detailed analytics and tracking of PNP conversion rates and efficiency issues
Creation and development of standardized and ad-hoc reporting related to PNPs
Ad hoc support of the operational chart review team and providing SME knowledge
Development and planning of the PNP support program
Ad Hoc business analytics and miscellaneous support of chart review program
4+ years of experience in business analysis or PNP analysis
2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlines
Intermediate level of proficiency with PC based software programs and automated database management systems (Word, Excel, PowerPoint)
2+ years of MS Project, Access, SharePoint, and Visio
Previous experience with management, resolution, and analytics for Providers Not Participating or “PNP” (specifically related to retrospective chart review)

236

Process Analyst Resume Examples & Samples

Gather, define, analyze, document, and monitor effectiveness to meet root-cause requirements and determine systemic issues
Recommend appropriate solutions within defined best practices and procedures
Prepare and maintain standard project documentation and reports, define project deliverables, coordinate work efforts, etc
Support process related problems and redesign efforts
Support ad hoc projects

237

Quality Process Analyst Resume Examples & Samples

Performs analysis and evaluation throughout the software process, application, system, or software development life-cycle (SDLC) which includes, but is not limited to: planning, requirements, design, acquisition, development, integration, installation/deployment, testing, or training to be able to document the SDLC processes for a software release
Performs, or may direct, document development/preparation at various stages of a software project life-cycle to detail analysis results and solution recommendations
Creates, maintains and oversees all applicable documentation including the development of system processes
Maintains/Develops overall operating criteria to ensure implementation of the software quality program according to project, process and contract requirements and objectives
Interfaces with multiple cross functional teams including a Software Process Management team
May be involved with documenting testing and maintenance of system corrections
Bachelor’s degree with 8 years of experience or a Master’s degree and 6 years’ experience
Experience using MS Office set of tools
Position does not offer relocation assistance
Experience with MS Project

238

Process Analyst Resume Examples & Samples

Maintain and manage the Burberry Value Chain
Requirements gathering using interviews, document analysis, workshops, use cases and workflow analysis
Interpreting business issues, opportunities and user requirements
Key communication between all stakeholders
Participating in Project meetings to review progress, issues and risks
Analyse and map business processes; identify alternative solutions, assess feasibility and recommend new approaches and improvements
Helps establish requirements for the implementation of changes in the business process

239

Senior Business Process Analyst Resume Examples & Samples

Assesses and interprets customer needs and requirements
Identifies improvement opportunities based on detailed analysis
Facilitates and collaborates on ideas and solution through internal partnership
Coordinates the documentation development while adhering to established department standards
Audits / tests final prototype for accuracy, adherence to standards, and usability
Confidently and effectively reports on project statuses
Clearly communicates complex information in an organized and concise manner
Manages time efficiently; prioritizes work appropriately
2+ years of critical process analysis
1+ years as a Subject Matter Expert to support operational end - users
Intermediate or greater proficiency in Microsoft Office applications
1+ year of project management experience
2+ years of instructional writing skills from task - level process documentation
Intermediate business writing skills
Proficient in HTML applications
Proficient time management and organization skills
Detail - oriented

240

Senior Business Process Analyst Resume Examples & Samples

Hands-on role in producing process improvement artifacts including but not limited to process maps, SIPOC, data collection and type 2 process recommendations complete with financial Y calculation
Data gathering, process modeling and simulation of various operational scenarios to determine process scalability, execution bottlenecks, execution cost, and to facilitate capacity planning and pricing
Building ROI models that will allow business processes to be ranked against competing processes for design and implementation sequencing
Working with front-line associates to validate the current state of business process models ensuring that they accurately reflect the manner by which work is executed
Working with business stakeholders to validate future state business process models ensuring that the future state reflects a feasible, practical, and manageable operational concept
Ability to deliver value to the business stakeholders in a way that creates a positive customer experience and gains support to follow through with empowering their associates, adopting recommendations and owning their process to ensure sustained gains

241

Operational Process Analyst Resume Examples & Samples

Owns a moderately complex operational process, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management,
Revenue recognition, invoicing, or organizational sales reporting
Produces moderately complex process deliverables, analyses and reports using business applications and provides input to recommendations
Works within a broad scope under project manager within own country or sub-region
May have exposure across and/or between regions and with third parties
Strong communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required

242

Senior Business Process Analyst Resume Examples & Samples

Drive organization-wide processes and recommend initiatives that will yield greater productivity and efficiency
Lead and partner with IT in the development and review of business requirements, including creating requirements that support business processes and reviewing requirements created by the software vendor and confirming accurate representation of business needs
Lead the innovation and generate creative solutions to complex cross-organizational systems and processes
Evaluate effectiveness of existing processes and recommend enhancements that lead to improvements in the quality of deliverables
Lead and drive system configuration, rather than customization, where appropriate, to drive use of best practices in processes for associations within the business units
Mentor junior business process analysts on best practices and approaches for a project
Lead cross-functional business and IT teams to identify impacts and drive to solutions
Lead business process re-engineering meetings with subject matter experts from multiple business areas, including preparation of content, research of issues, and setting agendas that challenge the business to identify new processes where appropriate
Present results and lead discussion topics with appropriate committee(s), consisting of business stakeholders representing senior leadership and each functional area of the company impacted by the project
Report on project status to the project sponsor, business owners and IT management
Ensure consistency with corporate strategy and business processes across all aspects of project development and implementation
Influencing consensus and alignment on new process concepts and build coalitions to move process improvement forward
Cultivate business relationships across the organization to understand business owner needs and expectations, incorporating feedback to enhance processes when possible
Meet with decision makers, systems owners, and end users to define develop the business case, develop project charter, reporting requirements and goals
Define and direct project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility under the direction of a senior program manager
Perform other duties as assigned that may, or may not have, ambiguous information
Proven analytical and problem resolution skills
Ability to synthesize issues and provide concise descriptions
Ability to analyze complex existent or non-existent raw data and interpret the information to drive decisions
Ability to visually map/diagram processes and workflows leveraging best practice standards/frameworks
Excellent negotiation and facilitation skills
Extensive reporting analysis experience
Solid technical background with an understanding and/or hands-on experience with the SDLC
Excellent organizational skills with the ability to manage multiple tasks and projects
6 years of project management experience
6-8 years’ experience working with cross-functional teams to increase operational awareness and improve efficiencies
Bachelor’s degree or an equivalent combination of education and experience
Lean Six Sigma Green Belt required, Lean Six Sigma Black Belt preferred
Prior experience working for an association or membership organization preferred

243

IT Business Process Analyst Resume Examples & Samples

7 years Understanding the DoD Procurement Business Systems environment and processes
7 years leading project tasks jointly with GS-14, GS-15 and SES level clients and clearly communicate goals and objectives to partnering or subordinate organizations
7 years leading deployment and management of DoD user base of Federal Procurement Data System
10 years Understanding the DoD Procurement Business Systems environment and processes
10 years leading project tasks jointly with GS-14, GS-15 and SES level clients and clearly communicate goals and objectives to partnering or subordinate organizations
10 years leading deployment and management of DoD user base of Federal Procurement Data System

244

Digital Process Analyst Resume Examples & Samples

College degree in business, economics or a related field or equivalent work experience
Excellent analytical skills - able to quickly understand, isolate and resolve issues
Previous experience where demonstrated critical thinking skills can be shown
Ability to manage multiple priorities in a fast-paced, dynamic, and independent work environment with excellent orientation to details and accuracy
Must be goal oriented and driven towards success
Excellent time management, and oral & written communication skills
Experience with Microsoft Office and the ability to quickly learn other proprietary software as needed
Ability to interview other subject matter experts, technical teams and end users to understand process / system
Quick and self-directed learner
Ability to travel up to 50% of time
Significant Call Center experience
Strong working knowledge of retail energy industry
Process improvement skills such as Lean / Six Sigma
SQL query writing proficiency
Conduct on-site and remote audits of digital telesales execution
Be a Subject Matter Expert for process and system on the telesales functions
Drive troubleshooting efforts to understand & resolve issues agents are experiencing with digital telesales systems and processes
Be the voice of call center application evolution for digital telesales per best practices
Collaborate with multiple teams to identify and promote process and/or system changes needed to improve digital telesales performance including regulatory compliance and process adherence
Support Training Team to create effective knowledge management materials for digital telesales functions
Manage end-to-end order mapping, analysis and reporting on digital telesales performance
Supporting the other digital teams with both partners and vendors
Special projects, research and ad hoc analysis as requested

245

Senior Process Analyst Resume Examples & Samples

Demonstrated use of lean, six sigma, DMAIC, DMADV, ISO-9000, Kaizen, Poke yoke and other tools and methodologies towards process improvements and process design
Detailed understanding of business analysis concepts, Supply Chain processes and Supply Chain applications
Demonstrated competency in developing efficient and effective solutions to diverse and Complex business problems
Liaison with project management office and appropriate Project Management offices to help manage the day-to-day interdependencies of multiple project teams
Create and lead a supportive team-oriented work climate that enables business team members to develop professionally and that values diversity, promotes teamwork and collaboration and emphasizes quality, customer satisfaction, creativity and cost effectiveness
Able to build, maintain, and develop strong business relationships with both internal and external customers

246

Process Analyst Resume Examples & Samples

Support, facilitate, manage, and implement business process improvements and system changes to improve Key Performance Indicators for Warehouse operations, Warehouse engineering standards, Inventory management Transportation and Customer/Vendor Requirements/SLAs in collaboration with cross-functional departments. Change Management encompasses people, process, and tools with focus on effective communication with Process Owners and Stakeholders
Support with leading cross-functional projects with focus on process/change management to ensure all teams are tracking to project Milestones, Deliverables, KPI/Service Level Agreements, Process Improvement Measurements, and Sustainable Control Plan for Monitoring post project implementation
Serve as a supply chain process expert / SME/Consultant focused on reducing costs and increasing efficiency within Supply Chain Organization and Divisions/Business Units across the company
Serve as business escalation point of contact for critical/high priority IS system latency / outages impacting associate productivity and company revenue
Drive best practices sharing and implementation from a systemic process change impact standpoint in working closely with Supply Chain process owners, Partner Operations Managers, BPI Managers, Project Managers, etc. for centralized repository of knowledge management, including process maps, business requirement documentation, test cases, macro libraries, etc. to share across campuses
Ability to analyze and design business processes in Supply Chain execution area
Ability to develop product requirements based on input gathered from a variety of sources including analysis results and feedback from the user community
Ability to review project deliverables for completeness and quality, and compliance with established project standards
Proven understanding of business analysis concepts, Supply Chain processes and Supply Chain applications
Liaison with project management office and appropriate Project Management offices to help manage the day-to-day inter-dependencies of multiple project teams
Proven client, team, and meeting facilitation skills
Good with numbers and must have solid analytical skills
Demonstrate good leadership skills and the ability to motivate
LEAN Six Sigma Certified and/or Six Sigma Yellow/Green Belt is preferred

247

Senior Business Process Analyst Resume Examples & Samples

Identify and analyze business challenges and define the scope of activities required to address gaps in the processes, business solutions or data
Current state customer experience and process assessments using surveys, phone interviews, and facilitated process mapping workshops
Facilitation of future state process definition using personas, scenarios, customer journey mapping and "outside-in" process and customer experience design
Analyze, define and document business requirements
Capture baseline metrics and conduct quantitative and qualitative assessments of process and system enablers and estimate the likely business benefits
Post deployment, monitor client experiences and feedback on the use of business applications and work with cross-functional teams to facilitate the data collection and performance measurement process

248

Project / Process Analyst Resume Examples & Samples

Understanding of fundamental project management concepts, methodologies and tools
Demonstrated analytical thinking and problem solving skills
Proven ability to actively and independently elicit and analyze information from multiple sources
Demonstrated process improvement techniques
Solid communication, documentation skills
Teamwork and collaboration skills
Familiarity with the software development life cycle and development process
Experience with MS Office products: Word, Excel, Access
Demonstrated proficiency in using PowerPoint for presentations

249

Senior Business Process Analyst Resume Examples & Samples

Filter production oversight – inventory assignment, reporting, and quality assurance
Filter efficacy validation – monitor reporting to ensure that filters are properly excluding claims
Removal governance and confirmation – promote stakeholder adherence to governance process and participate in governance discussions; confirm that removals take place
Research of filter exceptions – investigate instances when claims stop despite exclusions; identify and work with exclusion fulfilment teams to address root cause
Process improvement – participate and help lead the filter redesign project; examples include: filter life cycle documentation, development of additional filter controls and validation mechanisms, automation, creation of a Master Exclusion List
Reporting development – create reporting to show impact of filter process, including individual filters, on FWAE pre payment value creation
Provide data - driven recommendations for exclusion adjustments
An undergraduate degree
4+ years of experience analyzing data to produce actionable outcomes
2+ Project Management experience; certification not required
2+ years of experiencing presenting complex information, ideas, and recommendations to a variety of audiences at different levels within an organization
MS Office – intermediate level Excel knowledge
SQL / SAS knowledge
Experience building reporting in Tableau
MBA or Business Analysis certification (i.e. CBAP or PMI PBA)
Lean / Six Sigma exposure

250

Senior Business Process Analyst Resume Examples & Samples

Develop, code, test, debug, document and support Optum?s medical claims editing system (CES) consistent with established specifications and business requirements to achieve key business objectives
Function as quality assurance for aspects of rule development, function and testing
Develop and implement effective professional and facility claim scenarios that test CES updates and change initiatives for all standard, customized, and re-pricing CES templates
Ensure the Quality Process is followed through all phases of the CES updates and change initiatives
Work with users, systems analysts, designers, and programmers to identify and remediate defects within CES functionality
Participate in ongoing process improvement initiatives
Contribute to large, complex projects to achieve key business objectives
Translate highly complex concepts in ways that can be understood by a variety of audiences
Work independently and self-driven, but collaboratively in a team environment
Experience with COSMOS, NICE or FACETS

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Process Analyst Resume Examples & Samples

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