Process Lead Resume Samples

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R Hauck

Reanna

Hauck

31540 Ankunding Plain

Houston

+1 (555) 181 5143

31540 Ankunding Plain

Houston

Phone

p +1 (555) 181 5143

Experience Experience

Houston, TX

Process Lead

Houston, TX

Pollich-Homenick

Houston, TX

Process Lead

Evaluate subordinate performance, communicate with employees, and provide information for work performance improvement
Work with external vendors to develop SDLC training material (CBT, training decks, SDLC work products). Perform SDLC briefing and training sessions
Working in continuous improvement end-to-end working groups carrying out governance and benefit realisation
Manage the records management workflow for SDLC documents including the retirement of SDLC process assets
Work closely with the SDLC team to identify improvements to the current SDLC process to remove waste and improve the efficacy of the process
Work with Senior Manager and TPS R&C to further develop and automate complex customer review intake process
Provide rigorous process documentation and knowledge management

Philadelphia, PA

Business Process Lead

Philadelphia, PA

Hickle and Sons

Philadelphia, PA

Business Process Lead

Consult with management, Product Specialists, and Business Procedures Consultant regarding implementation of recommendations and approaches to be taken in executing change to the business operations
Works with cross-functional managers to gain consensus on team project priorities. Leads supply chain group support of major business systems initiatives such as SAP enhancements
Develop solutions and assist in the implementation of recommendations that result in significant improvements in operational performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviours and effective use of technology
Design new processes and develop standard work with the SMEs
Work closely with the KeyLogic senior leadership to create and implement an annual Business Improvement Plan
You create a team environment of support, trust and exchange of cross functional ideas and improvements
Ensure the SI&OP process step owners across the divisions define the key performance indicators (KPIs) calculations and targets and implement these definitions in Rapid Response and any other process support tools

present

Houston, TX

Pace-stp Sub Process Lead

Houston, TX

Runte, Mayer and Kerluke

present

Houston, TX

Pace-stp Sub Process Lead

present

Create and manage a training/super user network; Conduct ongoing training activities
Continuous improvement of standard process, based on KPIs and metrics, including governance of change/improvement requests
Strong attention to detail and high quality of work output, project management fundamentals
Work closely and supporting cross-functional teams
Create vision for global processes related to procurement of direct materials
Perform business administration of supporting technology
Master data: Source List, Purchasing Info records; Material Master and Bill of Materials (BOM) in collaboration with Plant to inventory (PTI) work stream

Education Education

Bachelor’s Degree in Business Management

Boston University

Bachelor’s Degree in Business Management

Skills Skills

Strong team players and good with people – able to listen, handle and resolve tensions and overcome resistance
Attention to detail and ability to learn and adapt quickly
A strong team player with good interpersonal skills – able to listen, handle and resolve tensions and overcome resistance
Excellent relationship building, co-operation and influencing skills with a demonstrable ability to achieve results
Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations with a focus on results
Excellent presentation and workshop skills with detailed and accurate output which will set the standards for our customers
Ability to work with high-level security access in a professional and ethical manner
Enthusiastic, personable and articulate with excellent written and spoken English
Good working knowledge of Legal and / or Compliance process
Good knowledge of DC Pensions Administration experience and a SME in some or all of the following areas

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Business Process Lead Resume Examples & Samples

Act as subject matter expert for Rewards by providing guidance to Marketing and Sears Canada teams to optimize loyalty programs
Analyze and document processes, data, procedures and controls
Assist in the development, implementation and monitoring of appropriate performance/reconciliation reporting
Manage all Rewards related vendors (CLS), monitor performance, manage and validate technical changes from conception to implementation
Primary relationship management between Chase Canada and Sears Canada for rewards operations (enhancements, day to day management of Sears Club program, promotion management etc)
Act as the primary contact for the US MCC COE (Merchant Category Code, Centre of Excellence), ensuring all loyalty programs in Canada use consistent definitions of industry categories as prescribed by the COE
Create appropriate Health Checks to ensure the processes are operating as expected
Address any process gaps identified as part of the Corporate RCSA or through new process breakdowns resulting from iStars (Issues System for Tracking, Analysis & Reporting), Action Plans or independent testing
Responsible for the customer experience and customer issues/escalations and developing action plans to address accordingly
Accountable for the production quality of loyalty processes such as the review and approval of partner promotion set up and execution of Sears Work Orders
Utilize technical skills to size issues, perform feasibility analysis, identify gaps and opportunities for enhancements, develop and QC remediation files
Act as a back up resource for Statement Operations function as needed

Business Process Lead Resume Examples & Samples

Requires 5 years of related Business Analyst experience. Business Analyst will be responsible for taking the Business Requirement Document and translating it into a List Specification Document. The Analyst will also be the liaison between the business and the List Programmer
Strong analytical and program management skills required, including a detailed understanding of how to translate customer business needs into operational requirements
Proficiency with Microsoft office is required and advanced Microsoft Excel knowledge is desired
Strong analytical skills demonstrated by previous work experiences
Solid understand of credit card marketing programs is desired
Familiarity or experience in operations, direct marketing, and data analysis in a banking or financial institution environment a strong plus
Experience with SAS a plus

Human Capital Management Systems Process Lead-workday Resume Examples & Samples

Experience leading talent development initiatives (i.e., HCMS system processes, leadership development, competency modeling, executive coaching)
Ability to develop human capital tools, events and processes, solve complex problems, identify what’s valuable to the business, and successfully implementing new processes and associated change management
Demonstrate ability to partner with leaders at all levels of the organization, and to articulate progress and results to HR and business audiences
Skilled in building solid working relationship at all levels, and establishing trust, rapport and value, particularly with corporate leadership and peer level colleagues
Ability to market ideas and influence indirectly
Excellent communicator, able to partner with leaders at all levels of the organization, and able to articulate progress and results to HR and business audiences
Experience with process improvement approaches
Team-oriented planner, decision-maker and collaborator who creatively drives consensus, partnership, alignment, and communication across functional lines and across enterprise

BTS TTG Test Process Lead AVP Resume Examples & Samples

Accountable for ensuring accuracy end to end Test process definition, improvement and implementation as per Tech Testing Standard, IT Security standard and other group standards (Tech Key Risk etc.)
Extensive knowledge on SDLC , Test Process , Governance and Compliance
Ensure timely and accurate reporting of process compliance status for BTS function
Provide data analysis to stakeholders and management for proactive decision making on identified risks from process adherence gaps
Liaise with Testing Delivery team to close process adherence gaps
Should able to groom and mentor testing teams on Testing processes for BTS function

Business Process Lead Resume Examples & Samples

Bachelor’s degree with 3-5 years related experience
Experience with content development and/or language libraries
Experience using In Design, Footnote indication Tool (FIT), and/or XML Spy
Demonstrated proficiency of project management, analytical, organizational and problem solving skills
Demonstrated ability to elicit, analyze, and communicate business needs, and translate into operational requirements
Demonstrated ability to manage multiple assignments simultaneously with a sense of urgency
Results oriented with proactive approach to identifying/resolving issues
Experience with other MKS tools, e.g. APRIMO, Planning Tool
Proficiency with Microsoft Office

Business Process Lead-card Services Resume Examples & Samples

Minimum of 3 – 4 years experience with user acceptance testing with strong experience with manual testing, testing tools, and reviewing test cases
Experience creating Test Strategy and Test Planning documentation
Experience/understanding of business process reengineering, business systems development and analysis
Solid experience in Unix and SQL, MS Word, MS Excel (eg. pivots), MS PowerPoint and Visio is required
Experience with large volume databases (Oracle, Teradata preferred), and batch processing environments is a plus
Experience with business rules engines is a plus
Experience with Credit Card processing is a plus
Experience with Risk processing (Credit and Fraud detection and loss prevention) is a plus
Demonstrated ability to work as a team player; develop solutions to complex problems, thinking outside the box and recommending the best solution
Demonstrated ability to investigate and learn new technologies and products
Excellent interpersonal skills necessary to work effectively with all levels of the organization and geographically distributed teams including offshore
Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using technology and/or integrating diverse user systems

Business Process Lead Resume Examples & Samples

Drives day-to-day activities to ensure successful servicing communications workflow
Directs intake of servicing communications work requests and conducts proper due diligence. This includes analyzing requests for accurate business requirements, cross-team or cross-business impacts and gaps in request submission
Leads team triage activities to assess impacts and partners with the COE Manager to assign Process Manager and/or Writing resources to deliver the work
Uses impact assessment to negotiate with clients on delivery date assignment
Represents COE in weekly forums to understand resource requirements and projected impacts to COE workload
Manages large volumes of request creation in the workflow tools (Aprimo & Sharepoint) as well as reconciliation between intake (my RCR, email box) and workflow systems
Ensure on-time delivery
Develops a robust understanding of the assigned Lines of Business and their functional areas to optimize servicing communications support
Contributes to utilization reporting to evaluate resource allocation against portfolio of work
Researches monthly data quality issues that feed reporting and identifies opportunities for enhanced data collection to ensure accuracy and value
Ensures a robust Controls environment for COE service delivery and capacity processes
Bachelors degree and minimum of 3 years analytical, operational management, project management, or process improvement work experience
Experience in an operational function
Ability to contribute to operational reports
Project Management, Process Management, or Process Improvement experience
Capability to learn rapidly, and to problem solve effectively
Excellent communication and presentation skills are required
Effective time management skills and ability to use judgment on prioritizing tasks
Self motivated, positive thinker, and natural curiosity
Ability to drive and implement change

Business Process Lead Resume Examples & Samples

College degree or equivalent experience
7 to 10 years of Direct Mail production, which should include proven experience in print, data processing, personalization, lettershop operations and postal requirements required
Strong understanding and subject matter expertise of Direct Mail industry analysis, metrics, financials, technology, practices and capabilities including: postal requirements and documentation regarding rates, mail sortation and preparation; paper selection, consumption and cost reporting, and digital and conventional prepress and printing technology and applications for all aspects of Direct Mail and print collateral production
Demonstrated ability to improve and manage cost, cycle time, quality, delivery, responsiveness and technology related to all aspects of Print and Direct Mail
Excellent communication ability and solid project management skills
Strong verbal and written communication skills coupled with strong interpersonal skills are required
Proven ability to work within a team environment and multi-task
Proven ability to influence change and implement process improvements
Must have the ability to quickly identify root causes to issues and the ability to prioritize tasks and projects in a efficient manner and delegate as appropriate
Familiarity with PC-based tools including MS Office (i.e. Word, spreadsheet, PowerPoint) required

AP Process Lead Resume Examples & Samples

Document existing processes and Re-order teams around EDI processes and testing of new suppliers
Prepare business process documentation and desktop procedures for testing and processing electronic invoices for suppliers through EDI
To manage and lead the testing and on-boarding of suppliers onto the EDI system in advance of Oracle R12 roll-out
To apply best in class AP operations to the EDI and electronic invoice matching process
Working cross functionally within the division and with the project team to ensure delivery of solution in advance of Oracle R12
2 years' experience in AP process improvement/implementation capacity
Strong Systems acumen - preferably knowledge of Oracle
Comfortable working cross-functionally with other business operations

Process Lead Resume Examples & Samples

Technical leader support ing the Line Teams (IMM, Robotics, Hardware control, OEE, Mechanical Set up, Vision Systems etc.)
Ability to make technical calls and implement fixes that contribute to overall line efficiencies
Coach and train technicians and mentor level 4 technicians
Address safety, quality and housekeeping issues to ensure standards are maintained and implement solutions
Drive the Value Stream to meet business plan
Demonstrate ability to lead turn-around of line downtime and increase yield while focusing on safety and quality
Manage OGSM agenda across the shifts in conjunction with the METL
Lead the value stream is the absence of the METL
Effectively communicate with technicians and drive culture of continuous improvement
Ability to undertake and deliver projects to improve value stream performance
Supporting focus lines and ensuring plans are realistic and achieved
Assisting line teams formulate daily plans, using DMAIC problem solving
Assisting line teams to execute daily plans, if required
Assisting with major breakdown, if required
Monitoring Visual metrics several times per shift and interacting with line teams to ensure emerging problems are dealt with in a timely fashion

Configuration Management Account Process Lead Resume Examples & Samples

Accountable for the implementation and execution of global standards within an account
Drive compliance to the Configuration Management framework for the accounts covered
Owns the account L4 documentation and all related process documentation and training materials
Active contribution to HP Global standard processes improvement via EMEA Configuration Process Owner
Define verification and audit procedures to ensure accuracy and integrity of Configuration Management Data Base (CMDB)
Host regular review meetings with Support groups to maintain CMDB completeness and accuracy
Communicate Global Configuration Management process changes/updates along with impacts to Delivery teams
Adhere to company and team processes and policies such as time tracking, vacations, training
Track and manage all Configuration Items (CIs) required to provide a contractually agreed services between HP ES and a Customer
Roles and Responsibilities are clearly defined and all involved parties in the process are empowered to run the Configuration Management Process. Contact details for individuals performing Configuration Management should be included in an appropriate Support Contact Matrix for an account or organization
All HP staff and suppliers involved in Configuration Management must be trained before they use the Process
A centralized Configuration Management System (CMS) must be in place (comprising of one or more physical Configuration Management Data Bases (CMDBs) representing the current known state of the supported environment
All CMS changes must be authorized and implemented only by permitted personnel
Creation of and updates to CI Records in the CMS must adhere to the controlling authoritative process (Change Management, Release and Deployment Management or Request Fulfillment)
Each CI in the CMS must be uniquely identifiable by its location and name
Each CI must have an Owner who is responsible for keeping the information complete, accurate and current for the CI Business Critical Service CIs (also known as Key Production Environments (KPE)) are defined based on the contractual agreement between HP ES and the customer. These must be identified, managed and maintained along with corresponding relationships to other Service and Technical Configuration Items (CI)
Performance measures and regular exception reporting must be performed and reviewed
A formal CMS audit should be conducted at least once a year
Master’s degree and a minimum of 1 year of related experience or
Bachelor’s degree or equivalent experience and a minimum of 2 years related experience or
High school degree and a minimum of 6 years of related experience
Master’s degree and a minimum of 1 year of related experience or Bachelor’s degree and a minimum of 2 years related experience or High school diploma and a minimum of 6 years of related experience
ITIL expertise: V3 foundation trainings, ITIL v3 foundation qualification after max 6 months in the role
Knowledge of process supporting tools: uCMDB, ESL, Redfish will be considered as significant advantage
Sound understanding of related technologies (Servers, Network, Storage, Cluster, Virtualisation etc)
Very good knowledge of MS Office suite (especially Excel and Power Point)
Process & Quality Management: planning and monitoring the performance of the process
Continuous Improvement: understand the methodology to continuously improve the processes by eliminating defects or identifying enhancements
Data Analysis: transforming data to extracting information and draw conclusions
Problem Resolution: ability to resolve escalation issues or problems
Risk Management: identification and management or mitigation of risks
Business and Organizational knowledge
Service Portfolio Knowledge

Rohq-fro-integrated Close Process Lead Resume Examples & Samples

Corporate reporting requirements, with specific emphasis on the reporting of business results according to the correct business segment, product and geographies
Revenue dynamics of banking products (be the SME of the reporting requirements of at least 1 product or 1 report)
Hierarchy of Management accounts used by Citi (such as PMF Accounts, Managed Segments, Geography, Products and Customer Segments)
Nature of the business supported
Management Reporting systems and databases used by Citi
Team reporting and production workflow
Risk and Control principles, policies and practices of Citi; frequent interaction with country finance, FRO team members & team leaders regarding various topics and concerns that affect the month end closing process
Relevant experience of at least 3-5 years in financial or management reporting operations, audit or finance functions
Preferably with previous experience in management or product accounting role
Bachelor’s degree in Business Management, Economics, Finance, accounting or related field
Preference for accounting qualifications with CIMA/ CPA/ CA or CFA certification
Strong spreadsheet and database management skills
Familiar with the shared service set-up, its financial reporting requirements and local regulations applicable to each supported geographies
Ability to communicate & possess interpersonal skills so as to interact professionally with people at all levels and diverse nationalities
Strong quantitative, analytical and problem-solving skills
Ability to get the job done in time
Ability to prioritize multiple and competing demands

Ccb Cmsaf Business Process Lead Resume Examples & Samples

Engage and coach business owners in preparing translation project briefs that support strategic planning and excellent execution
Identify, proactively schedule and execute on key Language Control initiatives
Process end to end workflow of translation requests
Performs detail request tracking and reconciliation between intake process and internal tracking tools
Develop and produce reporting that supports the Operation; communicate Operational health, status, and key stakeholder metrics like overall cycle time and delivery status
Liaise with stakeholders/linguists/vendors on an ongoing basis to ensure process adherence
Delegate tasks and responsibilities appropriately to drive project completion
Develop methodology for translation request assignment and capacity management
Manage Vendor Delivery through Service Level monitoring
Collect and analyze business requirements or needs to identify current functionality or capability gaps
Develop presentations that support any analysis, findings, and recommendations for process or operational improvement
Lead process improvement initiatives; be innovative in finding ways to improve current processes to improve customer experience
Develop full-scale project plans including project milestones and deliverables
Bachelors degree and minimum of 5-7 years analytical, operational management, project management, or process improvement work experience
Experience in or leading operational function
Capability to learn rapidly, and to structure problem solving approaches efficiently
Excellent MS Powerpoint, Excel, and Visio skills
Interest in Foreign Language and working in a multicultural environment
Desire to understand end-to-end processes
Translation Industry experience preferred but not required

Business Process Lead Resume Examples & Samples

Minimum 5 years experience in an audit and compliance environment preferred
Knowledge of third party debt buyer processes preferred
Process Management, Process Improvement, Collection experience
Superior writing skills with the ability to communicate across multiple levels of management
Strong attention to detail with ability to probe within a wide range of operational areas
Ability to work independently to manage specific processes and related tasks/issues
Capability to learn rapidly
Advanced skills with MS PowerPoint, Excel, and Word
Skills with Microsoft SharePoint and Microsoft InfoPath preferred
Self identification of control breaks and assess potential risk
Contribute to a business climate and culture that encourages integrity, respect, excellence and innovation
Ability to communicate verbally and in writing across all levels of management

Ccb Cmsaf Process Lead Resume Examples & Samples

Drive a holistic view of process management that includes all inputs and outputs
Monitor the event tracking and change processes across all of the operational groups
Building a foundation for process documentation/maps
Partnering with the operations groups to implement solutions
Assists with the creation and implementation of short and long-term strategic plans
Bachelor's degree preferred and 5+ years experience with business process resolution
At least 4 years prior management experience
In depth knowledge of quality oversight, root cause analysis/problem resolution experience
Strong leadership, quality and project management skills
Excellent verbal & written communication skills

Regional Process Lead Resume Examples & Samples

Act as a key member to support and ensure that the transition from Projects
Build relationships with local HR experts team to drive and support adoption and best practice
Support Training and Change Management activities
Coordinate with IT (systems support) colleagues in order to raise and resolve change requests and errors
Build an understanding of local FTP impacts to maximize alignment
Support on-going activity of the HRIS road map and the alignment of HR process and activity
Identify continuous improvement opportunities regarding HRIS solutions and processes
Use data and insights to suggest improvements
Develop reports and metrics to measure performance of the regional systems and processes
Act as the custodian, together with the global Process Lead, for the defined HR Processes and the associated HR systems functionality
Ensure the local HR experts are maintaining capability, training and process - in conjunction with new functionality and new releases

Charge Out Regional Process Lead Resume Examples & Samples

Metrics and controls – creation of decks, templates and presentations when required for senior management. Also, constant reviews of documentation and process work flows to have them up to date with business changes or improvements
BAU, migrations and special projects management from LATAM & Mexico Charge Outs functions
Interaction with a diverse customer base and different levels of management
Excellent people leadership skills and hands on experience in leading large teams
Talent management and FTE control including clear allocation by country and by business
Assist and support in risk & compliance testing and requirements from the team using query tools to develop reports as needed to support audit, regulatory, tax and other customer requirements
Improve communication with the business/region
Support the Global APS head with follow up and resolution of the issue log and open items for LATAM
Responsible for migration management and reengineering target achievement
Analyze current processes and resources to provide recommendations to align all parts involved to achieve operational efficiencies
Work with senior managers and team to automate, document, and implement processes where appropriate
Ensure team’s procedures represent a best practice approach
Oversees development of team members to support succession planning
Leads or participates in global or regional Charge Out project calls relating to WHT, Mark Up, VAT Plan 2016, APS enhancements, Intercompany or Transfer Pricing projects for the Charge Outs, Billings and Settlements Department
Handles adhoc assignments from Senior Manager as required
Education: Bachelor’s degree in accounting/finance. CPA / MBA is a plus
12+ years of proven financial experience on finance or accounting. Shared services is a plus
Proficiency with MS Office Suite (MS Access, MS Excel, Power Point)
100% Bilingual (English-Spanish). Portuguese is a plus
Knowledge of system functions. Experience with systems implementation is a plus
Thorough understanding of basic accounting concepts
Strong communication skills and ability to adapt to constant changing needs of the business
Ability to break down communication barriers to optimize business results and encourage change/growth

CMO Business Process Lead Resume Examples & Samples

Ensures model validation (KC0) and change management requirements are followed
Partner with PMO on model validation projects to develop KC0 and gap closure project plans, monitor status, facilitate resolution of issue and provide status reporting
Liaison with the Risk on KC0 documentation, policy changes and reporting requirements including the facilitation of the communication to model owners
Assist in the management updates on progress and issue resolution
Assist in the business requirements for the end state for the tools and functionality of a sustainable change management process, such as the model change log, model issue log (i.e. SLIME log), and assumption /expert judgment log
Assist in the peer review, verification, model integrity review and transformation related activities
Assist in the documentation of standards, requirements, guidance for change related activities, such as peer review, user acceptance testing, and governance/communication protocols

Global Process Lead Resume Examples & Samples

Responsible for development and continuous improvement of Service Transition and Service Operations processes, interfacing with a team of Process Owners, Process Governance teams and lines of business
Ensures the proper integration of the processes to other processes, such as Request, Asset & Configuration Management, Service Level Management, Service Validation & Testing, Capacity Management and /or Event Management
Development /review /approval of process documentation and training for process deployment. Coordinate version release with process librarian
Responsible for gathering and assessing process policy, process flow, risk and control requirements
Proven ability to identify and drive measurement based improvement opportunities
Leads formal process meetings with Process Owners to review new concepts, enhancements and proposed solutions
Drive dialog around tool strategies relative to process design and interdependencies; ensure proposed process and tools enhancements integrate with other processes and tools as required
Develop strategy, identify practical approaches, identify key interim milestones and execute and track progress according to a work plan
Ensure value add being forecast actually is achieved as a result of implementation Identify key metrics to measure value
Lead stability "get well" programs
7 or more years of ITIL process design and deployment or management experience with service transition and service operations processes
Proven leader, with experience and appreciation within large scale production environment in financial services
Ability to manage, coordinate, guide multiple concurrent project teams
ITIL V2 Service Manager Certification minimum, PMP w/V3 Expert certification preferred
Knowledge of COBIT 4.1 preferred
Dynamic presentation and communication skills
Demonstrated experience creating and managing IT project plans to establish, monitor, manage and report key milestones and deliverables
Demonstrated experience communicating project status, daily task management and proactive issue tracking and resolution
Demonstrated ability to handle multiple and competing priorities and projects
Strong desire to work as part of a diverse team requiring the ability to actively listen, respond and participate and influence as well as lead
Consistently demonstrates highest standards of professionalism
Ability to work independently and collaboratively with a sense of urgency and attention to detail in a fast paced and changing environment
Ability to interface and work with multiple teams across regional boundaries and communication channels
Should be knowledgeable of and/or have working experience with

Business Process Lead Resume Examples & Samples

Measurement and analytics
Identifying and drive improvement wins
Engagement & oversight for initiatives
Long-term innovations
Works directly with Service Leadership and their respective orgs
Bachelor's degree or equivalent experience/training
Strategic thinking coupled with practical execution, able to see the big picture and ensure that specific actions are in place to deliver and execute the agenda
Ability to work with the line of business, technology partners, senior management, and the rest of the CCB Service organization globally to articulate a vision, identify demand to satisfy the vision, define projects that meet the demand, and then efficiently execute to the plan
Ability to work under pressure and manage multiple activities at the same time
Strong influence and change management skills. The successful candidate will need to affect change in processes and behaviors by clients, technology and across operations groups
Strong communication skills to include the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments
Solid analytical skills and writing skills, to include solid experience in writing specifications
Understanding of project management methodologies and tools
Independent and self-motivated
Customer focused with a sense of urgency to deep dive, analyze and resolve pain points
Familiarity with the change process (RCR and or CMP) strongly preferred

IT Internal Control Assessment Process Lead Resume Examples & Samples

Delivering and overseeing of the GT ICAP and a new GT controls testing capability
Accounting for the definition of and execution against the GT ICAP lifecycle in line with the required timelines and to the required
Implementing and overseeing a controls testing capability to provide management with assurance as to the quality of both the GT ICAP and GT controls

Command Center Services Process Lead-offshore Distributed Resume Examples & Samples

Provide technical guidance to support analyst regarding any new or modified processes in the Command Center, globally
Possess advance knowledge of the processes and procedures used by the Command Center
Ability to support the Global Platform Manager with infrastructure projects to standardize and integerate global processes into the Command Center
Interact with technical staff to provide training and technical assistance on the latest operational procedures
Ability to articulate technical information to the Global Platform Manager and identify process failures during major incidents or events
Host weekly operational meetings and/or monthly operational meetings with Global Platform Manager and SMT
Applies in-depth knowledge, contributing to the development of new processes for the platform

Process Lead Resume Examples & Samples

Intake, Monitoring, and Reporting (50%)
Work with Senior Manager and TPS R&C to further develop and automate complex customer review intake process
Develop or enhance a repository to store results of intake adjudication by AMLRO, Site visit documentation and reports, policies and procedures
Develop or enhance detailed policies and procedures related to the intake process, site review procedures, and reporting aspects of a Complex Customer Review
Review and Approve/Disapprove the risk rankings of complex customers submitted by TPS R&C
Lead site visit reviews. Submit findings and assessments to Senior Manager and AMLRO for Approval
Review or develop U.S. P&C manual transaction monitoring processes and generate notifications of suspicious activities, such as structuring deposits to avoid federal reporting requirements; analyze level of risk involved and recommend appropriate action to be taken by Relationship Managers and TPS personnel to ensure proper documentation and prevent illegal transactions
Apply AML subject matter expertise and institutional knowledge of the U.S. P&C lines of business to analyze client transaction histories to identify those whose activities indicate a substantial risk of money laundering. Report findings to Sr. Manager
Ensure that all KYC (Know Your Customer) and TPS client files include standardized documentation that reflects AML required information and lists all products and services the client receives
Supervise the documentation and tracking of escalated KYC and TPS checklists to ensure that AMLRO office corrections are recorded in a SharePoint database and implemented in the business
Maintain a high level of up-to-date subject matter expertise in BSA/AML risk management strategies in order to serve as a resource to AML Program Execution staff and peers and managers in U.S. P&C AML and lines of business
Maintain up-to-date institutional knowledge of U.S. P&C policies, procedures, products and services, customer base, and markets in order to identify developing BSA/AML risks and update program execution protocols to address them
Bachelor’s degree preferably in focal areas of finance, economics, or an accounting related field
5-7 years relevant experience in the financial services industry in corporate and/or investment banking, or money service business preferred, 2 of which include supervisory and/or service management roles
Direct experience in AML role or equivalent preferred
Subject matter expertise in AML and risk control in the context of broader disciplines such as Criminal Justice, Homeland Security, Intelligence Operations and practical application
Institutional knowledge of products and services as well as business unit policies and objectives
Knowledge of AML Banking Compliance, including transaction monitoring and banking product risk
Knowledge of corporate banking regulations and law
Knowledge of banking industry AML best practices
Knowledge of AML gaps
Knowledge of Money services businesses, third party payment processors, Nacha requirements
Knowledge of credit analysis, credit management or treasury management
Ability to manage a team of Analysts in a regulatory and production environment
People Development
Ability to appropriately identify and escalate issues to reporting manager
Ability to independently prioritize and to proactively manage multiple responsibilities in a fast-paced environment
Ability to work with high-level security access in a professional and ethical manner
Ability to review, access, and provide detailed information daily and adjust as needed to ensure consistent, excellent service
Ability to work a demanding schedule under limited supervision
Independent Thinking
Attention to detail and ability to learn and adapt quickly
Customer Focus / Intra-bank Communication / Relationship Building / Personal Effectiveness
Interpersonal skills used in a demanding team environment and for internal client interaction
Decisiveness
Project management / Process coordination
Business Acumen, financial literacy and understanding of business trends
Business writing skill
Ability to use computer applications and database management tools including, but not limited to, MS Office programs
Ability to use SharePoint, Info Path
Ability to use internal Bank programs

Business Process Lead-master Data Resume Examples & Samples

Lead the development and optimization of integrated business processes across functions, geographies, channels, and software applications. This includes
Leadership experience in business process improvement, change management and business leadership in systems implementation initiatives
Considerable functional experience in Sourcing and Supply Chain
Significant experience with varied business analytics, data analysis, and KPI development
Experience in consulting preferred
Proven ability to lead and implement complex, cross-functional teams
Exceptional process improvement and change management skills
Excellent presentation skills, including the ability to influence constituencies at all levels of the organization and communicate complex concepts in simple terms
Superior understanding of functional inter-dependencies
Outstanding facilitation, negotiation, and influencing skills with the ability to bring differing points of view to consensus or agreement on a path forward
Exceptional formal and informal communication skills with an emphasis on inclusion, collaboration, and building and maintaining strong relationships
Excellent problem solving, conflict resolution, contingency planning, and risk mitigation skills

Business Process Lead-change Management Resume Examples & Samples

Work closely with the different business process leaders and HR partners to support and align the integration of business processes across functions, geographies and channels
Build a Communications Plan for Project Initiatives, including communications regarding organizational and job structure changes and use of the Sharepoing site as a communication tool
Execution of corporate communications and use of the SharePoint site, including implementation and communication of the site as appropriate
Work on Business Organization Readiness specifically as it relates to
Bachelor’s Degree or its equivalent with ten(10) or more years of experience in training, change management and employee communications. Should have at least three (3) years of experience as a Champion of a major change management initiative
High emotional intelligence
Demonstrated skill leading project and functional teams and managing a change management function, including the development and implementation of change management initiative and related communication plans, etc
High Emotional Intelligence
Exceptional process improvement, and change management skills
Excellent presentation skills, including the ability to influence constituencies at all levels of the organization
Strong communication skills (both oral and written) with an emphasis on inclusion, collaboration, building and maintaining strong relationships
Superior computer skills, i.e. Sharepoint, Word, Excel, PowerPoint, etc

Rohq-fro Integrated Close Senior Process Lead Resume Examples & Samples

Oversee/manage the Asia region’s integrated financial close process and reporting deliverables
Provide matrix leadership and guidance for large teams in a shared services environment
Develop and retain talent
Takes ownership and lead the team in identification and resolution of issues
Coordinate efforts in support of financial statement audits and regulatory examinations which will include regular interaction with auditors
Liaise with country finance leads and regional finance team as well as business contacts and other business-specific function heads
Partner with multiple stakeholders (GPOs/GPLs/Technology Leads/Controllers etc.) to drive Finance transformation initiatives
Ensures that the team complies with service level commitments relating to turn-around time and customer support through process maintenance, improvement and re-engineering
Ensure compliance with all the Risk and control requirements, policies and procedures to mitigate risks
Perform process reviews/enhancement/streamlining and UAT system testing. Coordinate with Regional/Country Finance on the implementation of accounting and reporting changes
Actively participate in defining the End State for Integrated Close processes and Operating Model
Bachelor's degree in Finance, Accounting – CPA and/or MBA preferred
A proven track record with more than 15 plus years of relevant work experience in financial services and demonstrated career progression/increase in responsibilities
Exceptional analytical skills, combined with an ability to deliver analyses in a concise and logical manner; excellent problem-solving abilities
Proven track record of success working in a fast paced environment with multiple priorities and tight deadlines
Attention to detail and accuracy is a must
Strong, self-motivated team player who can work with minimal directions
Strategic leader who can manage a large team
Risk mitigator with a strong focus on internal controls
Experience interfacing with executive management and collaborating across functions/businesses/regions
Ability to handle a remote customer base
Fluidity with financial data analytics and presentations (MS Excel and MS PowerPoint skill required)

Business Process Lead-microsite Authoring Resume Examples & Samples

5 to 7 years of Web Design
Experience with the Adobe Experience Manager (AEM)
Proficiency with Microsoft office is required and Microsoft Visio knowledge is desired
Candidate should be detail-oriented, technically astute, and possess strong verbal and written communication and organizational skills
Strong analytical and program management skills are desired, including a detailed understanding of how to translate customer business needs into functional documents

Process Lead Resume Examples & Samples

Identify opportunities to improve customer experience and reduce overall volumes in the contact centre & back office business units, such as reducing transfers between departments, reducing stock and increasing FPOC
Liase between internal capabilities of WFMi and Marketing, PDC/Project Management Teams, Technology Teams to drive awareness and subject matter expertise
Identifying areas where effective utilisation of flexible resource across the wider business, could assist with managing peak volumes and delivering consistent service levels across all departments & lines of business
Proactively challenge the status quo and be capable of establishing, through negotiation and rational articulation of logic, a change in existing processes and internal delivery from other functions and departments
Provide rigorous process documentation and knowledge management

Agile Sdlc Process Lead Resume Examples & Samples

Agile certification either Scrum Master or Product Owner
Project management and Business Analysis Skills
5+years of experience in technology projects following Waterfall or Scrum
Strong know how in SDLC tools and build and test automation
Excellent at hosting and running senior level meetings and following up with meeting minutes
Good knowledge of metrics and tools such as Qlickview and Business Objects
Ability to work under pressure and within tight deadlines
Experience working on risk and controls projects
Advanced knowledge of Project Management and Business Analysis tools including Presentation, Word Processing, Spreadsheet & Planning Tools (exp. MS Word, PowerPoint, Excel, MS Project & Visio)

Rohq-fro-integrated Close Process Lead Resume Examples & Samples

Risk and Control principles, policies and practices of Citi; frequent interaction with country finance, FRO team members and team leaders regarding various topics and concerns that affect the month end closing process
Preference for accounting qualifications with CIMA/CPA/CA or CFA certification
Ability to communicate and possess interpersonal skills so as to interact professionally with people at all levels and diverse nationalities

Business Process Lead, PP Resume Examples & Samples

Strong decision making and judgement experience
Knowledge of Finance / P2P processes and systems, preferably within the KO system
Manage cross-functional teams
Strong data and analytical skills and capabilities. Ability to leverage data and analytical capabilities to create key decision support tools (executive presentations, business cases, white papers)
Strong writing, communication and content capabilities
Proven ability to integrate new systems, tools and technologies including social networking and mobile tools
Requires a minimum of 15 years of operational experience leading service delivery / execution
Knowledge of finance or procurement processes and systems
Experience in business process leadership; driving process improvement
Planning and analysis, understanding detailed work analysis, business processes, stakeholders, financial business cases, culture and business development
Risk and mitigation planning
Ability to manage through ambiguity as well as lead change

T&E Process Lead Resume Examples & Samples

Respond to Concur and cardholder inquiry escalations related to expense report processing, application status, terminations, past due remedies, and other general program questions
Oversee and manage travel and purchasing card remittance processes in Concur, SAP and the Bank of America Merrill Lynch Gram system
Perform reporting analysis and tracking: Distribute monthly/quarterly reports via Gram and Concur Intelligence to improve management spend visibility
Monitor and report program performance
Develop and deliver training programs to provide easy-to-use expense reporting, travel and purchasing card programs
Drive continuous service improvement. Identify and implement best practices in expense reporting and corporate card programs
5+ years experience in corporate card and expense report administration
Knowledge of credit card operations, Concur, SAP, and the Bank of America Merrill Lynch Gram systems highly preferred
Strong research, business process analysis, and problem solving skills
Excellent communication, presentation and interpersonal skills are required to communicate effectively across all levels of the organization including key stakeholders and suppliers
Comfortable with spreadsheets and excellent knowledge of Microsoft Office products

Process Lead-central Market Resume Examples & Samples

Manages projects to roll out system changes or data integrity initiatives
Uses knowledge and understanding of end-to-end provider operations, coding, and area specific industry changes to develop, manage and improve processes
Bachelor’s degree in Business or related field OR a minimum of 2 years’ relevant work experience in provider contracting/provider relations
Demonstrated capability with coaching and developing associates formally and informally
Knowledge of reimbursement models and complex provider relationships

CCS Distributed Process Lead Resume Examples & Samples

Ability to support the Global Platform Manager with infrastructure projects to standardize and integrate global processes into the Command Center
Consistently review and document current process and procedures
Communicate and work with counterparts across the other regions to ensure consistency is achieved across the Command Center technology platforms
Recommends and oversees process improvements. Has knowledge of business and fully understands the impact through in-depth evaluation of complex business processes and infrastructure process standards
Ensures essential procedures are followed and helps to define operating standards and processes. Applies comprehensive understanding of how multiple areas collectively integrate within technology infrastructure to contribute towards achieving business objectives

Regional Process Lead Resume Examples & Samples

Represent the Americas in a global HR Transformation programme delivering HR solutions that enable simplicity, efficiency and insightful analytics
Responsible for building and maintaining relationships with regional stakeholders (across all levels) to support Process Transformation
Responsible for driving the development of the end to end design of agreed prioritised HR processes
Partnering with HR, Technology and business stakeholders to develop an innovative and intuitive colleague experience
Champion colleague-centric design at all times throughout project lifecycle
Identify, understand and track regional business outcomes, legal and regulatory control points throughout the process
Drive the innovation process to collaboratively design propositions, starting with, basic prototypes and then through the agile delivery processes
Manage a broad range of relationships across the project and into the broader Barclays organisation, communicating effectively and influencing appropriately to achieve project objectives
Supporting the Process Lead with other HR project and design activity where required

IPB Cborc Risk Process Lead Resume Examples & Samples

Learning: Open to learning about all areas within the organization, initiatives may involve banking operations, investment risk initiatives, operational / business risk requirements
Coordination: Lead would need to coordinate with all key stakeholders in a process
Process Mapping / Analysis: Gain granular-level understanding of each step and touch point within a process. Analyze potential impacts to changes in the process flow (e.g. FTE capacity, process timing / execution, client-facing impacts, Anti-Money Laundering)
Project Management: Process changes in a large organization can be complex and challenging, superb attention to detail, discipline and communication required to succeed. Experience running large scale projects at a financial institution is a plus
Implementation: Work with Process/Procedure owners to implement the changes
An ability to conceptually visualize a process to eliminate deficiencies is highly regarded. Strong project management and communication skills (both oral and written) are required
Partial or Full Proficiency in Spanish a plus
Excellent writing skills, ability to explain ideas in a very concise manner
Strong background in Microsoft Office (e.g. PowerPoint, Excel)
Prior project management experience or data analytics background a plus
Strong interest in Risk Management, AML or possess risk certifications (e.g. CAMS) a plus
2+ years of experience with a financial institution

Process Lead Resume Examples & Samples

Ensure reconciliation items are within the agreed aged buckets and also ensure that the items with the penny impact are resolved timely
Review and ensure that work is performed in accordance with the agreed SLA with the line of business
Ensure that reconciliations between accounting and custody and out of bank reconciliations are being accurate
Need to work with all the stakeholders (Reconciliation teams, Accounting and custody teams) in accordance with departmental policies and procedures
Should possess articulation skills while drafting emails and also have strong decision making skills
Should have understanding of various audits like SSAE 16, SOX and ISO audits
Should be aware and updated with Control policies - BNYM overdraft policy etc
Ensure that the assigned tasks are completed on a day-to-day basis to ensure all the deliverables are met
Escalate any NAV exposure items immediately to Risk Management/Control Management as well as FA senior management
Ensure open, aged or high impact exceptions are timely reviewed and escalated/questioned in the weekly calls whenever necessary
Ensure the required MI, reports are prepared accurately and circulated in a timely manner
Build relationships and communicate effectively with Accounting, Custody, and various other parties (both internal and external) to resolve any issues
Effectively and timely communication with Reconciliation, accounting and custody teams to resolve open items and work towards reducing risk and maximizing efficiencies
Participate in various special projects, self-development activities and events, as applicable
Ensure operational control, identify failures and provide solutions
Regularly liaise with the onshore line of business to develop necessary extra controls or system changes

Quality & Process Lead Resume Examples & Samples

Leads the development and implementation of quality at the GSC site in support of Process and GSC strategies. Reports to management on quality results and overall site performance
Proactively manages approved project budgets. Makes recommendations that impact how financial resources are generated or spent. Uses expertise and project leadership skills to lead project teams with clearly defined roles within Quality and overall Performance. Collaborates with management to determine priorities and timetables, and may provide performance feedback on team members. Accountable for the activities and results of Quality and Performance Measurement. Proactively communicates project direction and status
Develops solutions for multi-faceted, interrelated, and complicated problems, which require strong analytical skills and significant interpretation of data
Has a major impact on the direct work group/team, as well as the next higher organizational tier. Decisions may affect the operational effectiveness of multiple work groups or teams, programs in the department, and/or related activities within the direct functional area
Provides input to the development and management of the Quality Strategy
Develop a global approach, including all associated processes and tools
Train and Coach all GSC site Operations Managers on Quality and Performance Measurement approaches
Ensure quality and measurement approaches are embedded in the Service Transition approach for end to end quality assurance
Monitors and drives adherence to service level agreements and established quality targets
Implement advanced service quality planning strategies; Recognize and avoid quality risks and issues at an early stage
Improve quality of service through Lean Six Sigma, Agile Mgmt, Re-engineering, Kaizen, Process Excellence and drive a culture of innovation
Plan, execute, and evaluate a wide range of internal reviews and facilitate group/external audits. Create and manage the documentation across process areas. E.g., Process Maps, SOPs, etc
Provides input to the creation of GSCs business development strategy (approach, customer value proposition, delivery, performance monitoring) to attract new processes to be transitioned into the GSC. Incumbent typically communicates with internal and external clients on a medium to lower level, such as department heads, and occasionally area/business leaders. As an expert, the employee also provides consulting assistance to senior management. Serves as representative of the work group or team to management as appropriate
Negotiates and counsels at an expert level with an audience which may not be knowledgeable in the subject area
As least five years of experience in a multi-national business on a managerial position
Minimum 10 years overall professional experience. 5 years directly in relevant IT Quality function.8 years total IT background with at least 2 years of IT service delivery
Strong communication, presentation and public speaking skills
Goal-oriented, solution-focused change agent with proactive approach to problem solving
Experience influencing others without direct reporting relationship
Experience managing relationships with stakeholders at various levels of the organization
Excellent knowledge of quality management concepts and process improvement methodology (Lean Six Sigma, Agile, Innovation Management, CMMI, TQM, etc.)
Good knowledge of service delivery quality model is highly preferred
Experience in various Quality Management System is required, quality management using SAP is highly preferred
Excellent written and verbal communication and customer-service skills

Preventative Maintenance Process Lead Resume Examples & Samples

5 years experience in a manufacturing environment
1 year of experience developing and executing comprehensive schedules
5 years of experience with preventative maintenance programs
Experience capturing significant cost savings
Show initiative and willingness to perform the work with professionalism
Strong troubleshooting skills and can work with minimal supervision
Able to read and understand electrical, mechanical and hydraulic diagrams
Advanced experience analyzing data sets for operational and financial insights

Value Stream Mapping Process Lead Resume Examples & Samples

3) Refreshing the Playbook and developing a training program to facilitate on-boarding, SME training & certification and capability building
3) E2E Value stream metrics around Inventory, Lead-time, Flexibility & Agility and Service Improvement (DOFC, Replenishment Lead-time, % SKUs produced weekly and OTIF)
Exemplary Leadership with the ability to motivate and influence individuals across the Value stream
Knowledge of overall supply chain process and able to view the Value stream from a broader perspective, understand key system constraints and able to quickly spot critical process issues
A good knowledge about lean thinking, strong problem solving & decision making skills
A change agent who is results oriented and able to independently create and deliver
Strategic and able to switch between the details and the big picture
Strong Communication skills across different levels of stakeholders in a multi-cultural environmentOperations (Generalist)

Senior Process Lead-yorkville Resume Examples & Samples

Develops and Improves the Line Loss Analysis (Process Reliability Current and Future State)
Develops and standardizes process control parameters across the Value Stream using Centerline DMS methodology
Assists Line Leads in managing the performance of their teams through coaching and skills development
Anticipates change and develops plans to effectively implement changes
Supports and coaches AM/PM activities within the Value Stream by providing analytics and developing standards

Senior Process Lead Resume Examples & Samples

Conducts detailed analysis on performance data and integrates into FMOS/RT/DDS system
Develops and standardizes process control parameters across the department using Centerline DMS methodology
Owns integrity of Line Event Data Systems and develops new reports in Iconics
Supports and coaches AM/PM activities within the department by providing analytics and developing standards
Assist in development of associates on TPM/CIL/CL SME methodologies

Process Lead Resume Examples & Samples

Actively participates in daily FMOS/RT meetings and leads these meetings in the absence of the Line Lead. Provides performance data for selected machines and communicates action plans and completed work effectively
The TPM/CIL/CL expert of related equipment and coaches, and trains technicians and operators on this equipment
Makes business decisions based on quantitative and qualitative data analysis and then develops and implements strategies to eliminate losses
Understands overall business operations and coaches others to do the same

Process Lead Resume Examples & Samples

Develop standards for executing tasks on the line
Works independently and takes ownership of driving improvements
Understanding of LEAN Six Sigma concepts
Demonstrated excellent communication skills
Experienced in data collection and analysis
Experience in an automated manufacturing environment preferred

Process Lead-accounts Payable & Concur Resume Examples & Samples

Developing Strategies: in tandem with the Process Leader & Site Leader ISSC-Pune to enhance the capability and growth of the shared service centre. Getting Results & developing strong process culture not limited to AP process would be primary function. Deploys Shared Service Strategy within the Accounts Payable function
Operation and Functional Responsibility: This position would report directly to the Process Leader Transaction Services with Operation and functional responsibilities. The position is operationally and functionally responsible for the Accounts Payables process (including Concur- T&E Management process) for ISSC. The primary task would be to build a scalable and capable organization to deliver quality services at optimal cost. Should focus on expanding the scope of services offered in NA, EMEA & APAC region. This position would also require working in collaboration functionally with ISSC-Glasgow and NAFSC. To provide functional expertise in support of one or more end to end business process/service
Customer Engagement: This position would be responsible for building customer relationship across all customer segments. Developing initiatives, scheduling regular operational reviews in the process enhancing the quality of services to the customers. Customer visits to enhance visibility of ISSC organization and regular updates to the stakeholders
People Management: This position would be responsible for managing the teams with responsibility for mentoring and developing potential team leads/managers. Building Organizational Capability would be one of the primary objectives of this position. Manages, motivates, and appraises the performance of a team of Accounts Payables professionals
Control & Compliance: Control Changes & Governance of the standard process and reviews regularly with Process Leader/Peer Reviews/IA/ SOX/ EY audit team. Ensuring compliance of the entity with Sarbanes-Oxley Act (Section 404/302) and Co-ordinate with the Statutory/Internal auditors to facilitate the audit process. Keeps up-to-date with key business changes and process/technical trends and acts quickly to acquire the knowledge and skills that will contribute to making the organization an industry benchmark
EBS Culture: Implement EBS Pull to the core
Customer Focus & Meet and exceed customer expectations – Develop Customer facing KPIs, periodic meetings to discuss performance and monitors closely to close out open issues. To plan, schedule and manage the defined business services, delivering to agreed timescales, budget, quality criteria and contractual commitments. Stretch to achieve high quality standards through external benchmarking and process best practice studies
Service Delivery: To ensure that the service delivery is being managed in accordance with the agreed processes and procedures with regard to
Service definition
Service level management, including reporting
Documentation, including maintenance of appropriate review documentation and audit trails
Change control (with both customers and suppliers)
To report and escalate service issues in an appropriate and timely fashion and initiate timely, corrective action where required
Process Centric: Develops the organization to make creativity and innovation a process rather than an occurrence, to address efficiency and process cycles
Process Standardization: Regular review of existing controls and Governance of the standard processes
Process Culture: Defines controls and enforces standard processes for Accounts Payables across ISSC-Pune, working in tandem with ISSC-Glasgow and NAFSC. Ensure standard processes are deployed across all ledgers supported by ISSC Pune
Strong Control environment: Ensure processes are compliant with SOX and Internal audit guidelines. To ensure compliance of the entity financial practices with all respective statutory and Indian Accounting/Eaton Financial Policies requirements. Responsible for conforming to corporate policies and reporting, legal requirements, Indian statutory and US GAAP
Quality culture: Drive and leverage various systems and tools to automate processes and drive process improvements. Encourage use of quality tools like BPI, EBE, etc
Continuous Improvement: To demonstrate a practical approach to continuous improvement of the processes which directly manage the delivery of our services. Improve formalized standards and procedures in using new technologies and facilitates others in learning new technologies. Proactively seeks and acts on ways to positively promote and foster initiative in own team and other departments of the organisation. BPI/ Lean Culture: Implement and improve processes and operational procedures including, but not limited to AP
Customer Focus: To deal with enquiries from customers related to the results/performance of the business service for which the manager is responsible. To assist customers to develop business processes and procedures in support of new products and services or in response to systems changes. To keep abreast of client developments which may have an impact on the business services provided. Takes steps to develop business relationships anticipating the customer’s future needs. To ensure an effective communication process is in place with customer(s), line management, and team members
To participate in projects, provide support to working parties and advise on financial practice within the accounting and related transactions area
To identify and manage risk in his/her business activities and take responsibility for reporting risks in a timely, open and appropriate manner. Understands and appreciates diversity of approaches and opposing perspectives on issues and adapting one’s approach to changing requirements & situations
To Communicate Shared Service Centre Strategy within Eaton and creates and align goals accordingly to teams and individuals
To Supports deployment of Oracle Finance Implementation in the region
People Management: To manage, motivate, and appraises the performance of a team of Accounts Payables professionals. Rewards and encourages high performance teaming and initiatives which promote a high team spirit across
Understands the key fundamentals that drive the business results success of the organisation and its customers and suppliers. Linking actions and decisions to their impact on team performance results and for creating a business acumen culture among the team
Growth: Establish & grow the AP process in different regions. Grow & ensure smooth transition of work from EMEA, APAC & NA to Pune
Experienced Leader of People (12-14 years) is essential, preferably a CA/MBA/ICWA
Must have handled a team of minimum 75+ FTE’s
Knowledge of ERP required - Oracle, SAP, MFGPRo
Knowledge of SOX/ US GAAP/ India regulatory/Internal control
Effective communication with executive leadership
Interpersonal savvy with ability to operate at a senior level in collaboration with diverse internal and external executives; used to operate and influence effectively in a matrixed international organization
Be highly competent in operational, accounting and fiscal matters, and be able to perform a range of concurrent projects; customer focus and deliver results to multiple divisions in a cost effective way
Captive/Multinational service industry experience essential with Significant experience in Controllership within a multinational (manufacturing) company
Experience and best practice implementation in accounting & reporting within an international (manufacturing) environments
Excellent written/oral communication skills
Demonstrated process improvement and project leadership skills
Ability to independently achieve consensus and bring forward new ideas to remove barriers
Ability to work under pressure and balance many projects at one time
Proven Record of delivery of process improvements
Ability to own a project and bring it to a logical and successful completion
Change Management Experience is preferred
Analytical bent of mind and problem solver
Core knowledge of AP- Purchase to Pay Cycle

Business Process Lead Resume Examples & Samples

Support the Boston Scientific Sales, Inventory and Operations Planning (SI&OP) process to ensure uniform and accurate tools and templates are available to support the process steps aligned with the time horizon required
Create tools and processes to monitor and signal process adherence and master data gaps to drive adherence to process
Gather requirements and design, data map, develop, test, train, and deploy processes, tools, templates, graphs, reports, and charts with a high degree of accuracy required to support the overall SI&OP process, goals, steps and sub-steps, KPI’s, reconciliations and calendar
Ensure the SI&OP process step owners across the divisions define the key performance indicators (KPIs) calculations and targets and implement these definitions in Rapid Response and any other process support tools
Collaborate with site BPLs, Subject Matter Experts (SME), Planning (regional, divisional) & other key SI&OP stakeholders to identify opportunities to improve the effectiveness and efficiency of the SI&OP tools within the context of best practice process methodology to continue to improve and streamline
Develop project plans and timelines to initiate process, system and tool enhancements and participate in the planning system Prioritization Improvement Board (PIB) Process
Support functions, regions and business units in their initial rollout of the SI&OP process. Focus on defining the compliance and continuous improvement requirements to ensure the continued adoption and success of the process
Build training content and processes and jointly conduct new user and refresher trainings
Establish and support a work environment of continuous improvement that supports BSC’s Quality Policy, Quality System and appropriate regulations for the areas supported
Ensure completion of the Quality Policy annual commitment, and ensure compliance to all training requirements outlined in Learning Connect
Four year degree in Business, Operations, or related field
Five to seven years Supply Chain Planning, forecasting or Planning Analytics experience
Three to five years S&OP / SI&OP process experience
Extremely strong SAP (or other Enterprise ERP) applications and functional systems knowledge including DRP, MRP, MRPII logic
Extremely strong Microsoft Office tools (Excel, Access, Word, Visio, PowerPoint) proficiency
Excellent communication / facilitation skills with the ability to successfully interact at all levels of the organization
Strong technical aptitude and business systems management experience
Perform to a high level of accuracy in all tasks
Detail oriented and organized
Preferred Certifications: APICS – CPIM or CSCP; IBF – CPF or ACPF

Quality Process Lead-optum Quality Resume Examples & Samples

Leads the creation, implementation and evaluation of Clinical Licensure’s Total Quality Management Program
Provides oversight for quality improvement projects and teams including off-shore based team
Forecasts and plans clinical licensure quality management resource requirements
Authorizes deviation from standards
Performs complex conceptual analysis as a result of legal interpretation of State regulation changes
Diagnoses process improvement opportunities and develops solutions using principles of process excellence and related tools
Responsible for escalation path for licensure issues including process, documentation, investigation and resolution as needed
Create, control and improve structure for licensure team scorecards
Supervise auditors as they complete and provide feedback on audits
Create, control and improve structure for all job aids, training and other reference material for licensure team
Deliver, or oversee delivery, of licensure training
Supervise communication specialists as they maintain job aids, training documents and other reference materials
Supervise licensure specialists as they work through escalated or confusing issues
Create, control and improve suggestion process
5 years' experience in a quality management role
3 years' experience leading quality management activities and/or team
5+ years of experience in an office environment with time sensitive deadlines
5+ years of experience with Microsoft Office (Outlook, Word, Excel)
Experience working within health care/insurance setting
Experience with clinical credentialing and/or licensure
Experience with Six Sigma

Process Lead Resume Examples & Samples

Ensuring all service levels such as TAT and accuracy are met
Managing timely reporting of metrics
Effective planning of volumes/shifts
Effective co ordinations meeting up the expectations of the stakeholders
Graduate with minimum 5-6 years’ of working experience in banking processing role, part of any domestic consumer Banking operations or part of BPO
Experience in credit card related maintenance activities/account opening operations (current accounts and saving accounts) and handling KYC documents would be preferred
Candidate should have competence Office tools

Business Process Lead Resume Examples & Samples

Work closely with the KeyLogic senior leadership to create and implement an annual Business Improvement Plan
Develop and optimize the corporate business, project management, and software engineering processes that are CMMI-Dev Maturity Level 3 compliant
Identify improvements in productivity/efficiency of the corporate process
Build corporate knowledge base of latest industry innovations and best practices for project management and software engineering processes
Evangelize, mentor, coach and train the service delivery teams to ensure a seamless transition
Provide support to the service delivery teams for all corporate process improvement changes
Work closely and coordinate with project managers to train, seek feedback, and ensure process compliance across the corporation
Deliver qualify work products that meet or exceed expectations and achieve measurable business results and program goals
Anticipate, escalate, and resolve project risks and issues
Guide service delivery teams through Standard CMMI Appraisal Method for Process Improvement (SCAMPI) A & B appraisals
Provide monthly status reports to KeyLogic senior leadership

Value Stream Process Lead-multiple Locations Resume Examples & Samples

Collaborate with the Polaris leadership team to meet program deliverables
Partner with Polaris team to ensure future state business process models are aligned to overall strategic goals
Serve in a trusted advisor role to business process owners
Partner with IT and Architecture to ensure capabilities meet the business objectives driving the overall strategic value
Accountable to develop capabilities and features for Agile development teams and negotiate the prioritization aligning to the Value Stream roadmap
Mentor and train business stakeholders in key Business Process Management concepts
Identify areas with business process change opportunities and drive buy-in and adoption of change to include future state process, proposed organization structures, adoption of new technologies, new policies and procedures, and communications to stakeholders
Provide weekly status reporting to Polaris Program Leadership stakeholders on a regular basis
Lead, coach, manage and mentor team members
Quickly adapt and manage competing priorities, challenging timelines and new technologies
Ability to facilitate across stakeholders to achieve outcomes for activities
Travel may be required in this position, up to 25 percent of the time
4+ years of sales, marketing, account management, broker, or similar experience
4+ years of leveraging consultative approach with proven experience attaining results in a complex, matrix environment
Intermediate level of proficiency with Word, Excel and PowerPoint
Bachelor’s Degree (or higher) In Business, Healthcare or related field
Experience in healthcare industries
Experience working in Quality and / or Six Sigma
Excellent collaboration, team building and relationship management skills
Experience delivering programs on scope, on time, on budget, on quality and on benefit
Experience working with diverse teams of business users in customer organizations on definitions and implementation of business process changes
Strong oral, written and listening communication skills, interpersonal, time management and organizational skills
Change and conflict management skills, ability to influence and negotiate with others to meet project deadlines
Ability to work with enthusiasm in a challenging fast paced environment

Process Lead-shipment Execution Resume Examples & Samples

Ability to adapt to manage multi-cultural environmen
Position might require travel for transition work and working in various shifts as and when required
Minimum 5 yrs. of college degree in any field (preferably Biz management, Export/Import Documentation & foreign Trade/ Supply chain )
ERP System – SAP, JDE,Oracle and TMS would be preferred
Excellent Communication Skills –Written and Verbal
Minimum 7 Yearsof experience in export/import operations
Strong communication and leadership skills
Flexibility to adapt to changing conditions in the business
Effective decision making and problem solving

Operational Process Lead-remote West Markets Resume Examples & Samples

Anticipates operational issues by studying operational targets and monitoring performance trends
Proactively looks for continuous improvement opportunities through process improvement, leveraging technology as required
Uses data to improve operational results by evaluating current processes, and recommending process re‐design and implementing changes
Provides leadership, direction, and expertise to the management staff
Coordinates processes across operational departments to ensure that optimum operation results are achieved
Ensures that effective and efficient operational processes are in place that can be cascaded throughout the location and market
Maintains ongoing awareness of best practices and trends to ensure timely and effective reaction to market changes
Ensures that high standards of customer service are maintained through the implementation of best practice processes
Clearly clarifies auction goals, accountabilities, and objectives to local auction leadership, aligned with corporate strategies, enabling department managers to achieve auction sales and financial objectives while maintaining an efficient operation

Process Lead Resume Examples & Samples

Backroom/Stockroom organization
Stock Locator process
Merchandise Pick Up
Receiving
Item Disposition
Merchandise Return Notices
Assembly
Fill Floor
Out of Stock Pull Lists

Data Management Services Cluster & Regional Domain Process Lead Resume Examples & Samples

Bachelor Degree above
At least 3 years’ experience on Domain or work experience in supply chain, SAP is a must
Fluent English skills, both oral and written
Good communication skill, team work, peer relationship

Global Mobility Process Lead Resume Examples & Samples

Ensure effective delivery and continuous improvement of Global Mobility programs/processes across the US/Canada Region to ensure compliance and controllership of GE policies (tax, immigration, payroll and legal)
Develop broad knowledge and expertise of Global Mobility procedures to ensure successful and timely execution of pay and benefits to globally mobile employees
Develop metrics and help define standard work for key operational functions
Assist globally mobile employees, HR and other business stakeholders with assignment requirements including policy standards and practices that affect downstream processes
Partner with cross-functional teams including Global Compensation, IT, Tax, Finance and suppliers to analyze, report and drive timely and accurate data
Support business initiatives by working collaboratively across teams to establish strong working relationships and drive consistent, standard processes
Lead and participate in cross-functional project efforts between key operational processing areas including but not limited to: process improvement project plans, tracking and reporting progress, gathering metrics and ensuring adherence to deadlines and project methodologies
Resolve complex processing issues and serve as escalation point of contact for internal and external customers
Bachelor’s degree from an accredited university or college (or a high school diploma/GED or equivalent with at least 6 years relevant work experience)
Minimum 3 years-experience in Global Mobility, Payroll & Benefits, HR Operations or similar functions with a broad understanding of operational activities
Expatriate tax and assignment management experience
Strong analytical and clear thinking skills; ability to identify trends and implement process improvements
Demonstrated success managing projects and/or implementing process improvement initiatives
Demonstrated knowledge of payroll practices
Ability to drive and manage change in a complex matrix environment
Strong verbal and written communication skills –ability to present data in a clear, concise and articulate manner
Systems application expertise; (PeS or Oracle) knowledge desired

Process Lead Resume Examples & Samples

Creation of a HR Process Framework with clearly defined business outcomes
Identification and Implementation of core process controls
Implementation of process modelling tool
Responsible for leading the development of the end to end design of agreed prioritised HR processes
Leading the development of allocated processes, enabling SRP execution and business as usual in an SRP landscape
Partnering with HR, Technology, 3rd party consultancy and business stakeholders to develop an innovative and intuitive colleague experience
Champion colleague-centric design at all times throughout project lifecycle, influencing HR and wider business stakeholders to challenge ways of working as required
Drive out opportunities to strengthen our risk and control environment, ensuring that appropriate controls are embedded within the process design
Drive the innovation process to collaboratively design propositions, starting with basic prototypes and then leading through the agile delivery processes
Collaborate with HR Services colleagues to redefine the HR Services model and associated HR Services technologies
Manage a broad range of relationships across the project and into the broader Barclays organisation, communicating effectively and influencing appropriately, particularly at senior stakeholder level, to achieve project objectives
Lead, coach and co-ordinate a joint Barclays / 3rd party consultancy project team and broader virtual team across multiple regions
Supporting the Head of the Process and Operating Model team with other HR project management and design activity where required
Respect - We respect and value those we work with, and the contribution that they make
Integrity- We act fairly, ethically and openly in all we do
Service- We put our clients and customers at the centre of what we do
Excellence- We use our energy, skills and resources to deliver the best, sustainable results
Stewardship -We are passionate about leaving things better than we found them

HRM CMC Process Lead Resume Examples & Samples

Develop strategies that establish a regulatory information aggregation capability while at the same time supporting local regulatory information requirements
Perform analysis and work with CMC business partners to translate HRM-related objectives into well-defined requirements in order to support product constraint tracking efforts in a manner that optimizes supply chain needs while minimizing activities that typically expose HA violation vulnerabilities
Within the CMC, MMD and Supply Chain areas, work with other functional areas to facilitate problem solutions while considering regulatory requirements and other functional area requirements and perspectives
Interface with vendors to assess and define strategic long-term partnership requirements and establish ongoing rules of engagement
Monitor and review HRM-related process measures in order to identify any gaps or discnon-compliance indicators. Assist, as needed, with change efforts to address these gaps/ discrepancies. Communicate with affected stake holders to ensure they stay informed
Oversee the staff leading key HRM-related process and system improvement initiatives that will influence and lead to improved regulatory compliance and will drive greater effectiveness and efficiencies
Work with HRM Regional Leads to ensure procedures do not perpetuate the current problem of incomplete impact assessment (i.e. site does not update local system to control material that is restricted leading to potential supply disruptions)
Provides leadership to a group of Health Registration Management (HRM) Specialists and Business Area Contacts responsible for supporting functional area partners
Broad range of knowledge of regulatory CMC processes as well as overall knowledge of the end-to-end CMC change control processes, related systems, and business requirements
Demonstrated experience assessing and enabling process change
Broad organizational awareness and knowledge of touch points/interdependencies
Demonstrated collaborative skills and ability to work in cross-functional and international environments
Sigma Black Belt, Change Management Certification, PMI Certification

Service Asset & Configuration Management Process Lead Resume Examples & Samples

Develops SACM standards, SACM plans and procedures. Implements the SACM policy and standards and Provides guidance to all team members on how to perform SACM processes
Utilizes current best practices for SACM procedures and provides input or feedback for continuous improvement of Asset & Configuration Management best practices
Manages the CMDB and ensures regular housekeeping of the CMDB. Including periodic health checks
Assists auditors to audit the activities of the SACM team for compliance with laid-down procedures
ITIL certified at the Foundation level. Ideally qualified to ITIL Release, Change & Configuration Management Practitioners
ServiceNow Experience

Process Lead-szeged Resume Examples & Samples

Support the development of the GBS culture necessary in the R2R team to achieve the continuous development of a customer orientated & compliant finance operation, ensuring the effective implementation and exploitation of change
Ensure that all staff in the R2R team maintain the highest standards of compliance with Group /Segment policies and with all other regulatory requirements
Effectively work with other Regional GBS R2R Process Leads to drive best practice globally
Display and instill HSSE and leadership behaviours across the R2R team
Manage external relationships with Ernst & Young, Outservice Providers, BP Tax and BP Group Accounts
Relevant degree
Thorough knowledge and understanding of all relevant procedures, systems and compliance requirements
Maintains a sufficient overview of all activities within the R2R team to enable effective monitoring of overall performance
In depth knowledge of the environment in which the Business operates; including the positioning and image of the Business relative to its competitors
Project management and organisational change experience

ESA / Climate Control Process Lead Resume Examples & Samples

SME - WERs
Proven Release Experience
Manage Global Change Control
BOM Management – AVBOM
Prototype Build
GPIRS experience
GPDS and Ford Process
PDL experience
GEMSS
Exec
3-5 Years Ford/Supplier Experience

Process Lead Resume Examples & Samples

Minimum 5 years of accounting experience
Working knowledge of accounting practices and procedures, including preparation of strategic recommendations to management
CPA certification preferred

Process Lead Resume Examples & Samples

5 to 7 years in a Back Office Banking operations or a similar role
Thorough knowledge & applicability of internal guidelines/procedures
High level of proficiency in MS Office including Advanced Excel, Word and presentation skills

Provider Contracting Process Lead Resume Examples & Samples

Manages processes related to provider contract administration, ensuring consistency and effectiveness of processes
Helps train, develop and coach Contract Administrator and Contract Specialist roles on contract administration processes and systems
Contributes to process design and improvement for next generation value-based provider experience
Maintain process to support RGI rules
Develop Grouper ID strategy
Prior demonstrated experience with process design, process management and/or process improvement in the area of provider contract administration
Proficiency with Microsoft Office applications
Master’s Degree in Business Administration
Experience with Humana network contract systems (e.g. Service Fund, CAS, Apex, MTV)

Process Lead Resume Examples & Samples

Process design responsibilities for IT and businesses long term (maintenance) processes
Functional requirements relate to designing the functional scope of the IFRS9 solution in cooperation with business stake holders
Leading a team and people management skills
Requirements gathering both from a business and IT perspective
Designing detailed processes
Stakeholder and expectations management
Ability to drive things forward in a structured way in an environment

Global Mobility Operations Process Lead Resume Examples & Samples

Train, coach and guide the team on operational and technical level: SOPs, systems, policies and business rules
Excellent verbal and written communication skills required. Ability to communicate effectively with a wide range of people, cross cultural communication skills and empathy desirable
Proficient with desktop software, including Microsoft Word, PowerPoint and Excel
Ability to handle multiple tasks and provides support to multiple team members
Demonstrated track record in promoting an inclusive environment and seeking ways to integrate differences

Process Lead Resume Examples & Samples

Drive the team’s performance so that every individual understands their individual contribution and how it impacts the site
Ensure highest Quality & Compliance standards
Demonstrated knowledge in more than one pharmaceutical and/or chemical manufacturing operation (e.g. manufacturing, quality, engineering, etc)
At least three years experience in the Pharmaceutical industry or a similar operating environment with experience in a supervisory role in a manufacturing environment
Knowledge of and experience in applying Lean Six Sigma and Lean methodologies
Demonstrated leadership skills with a continuous improvement focus
Degree or 3rd level qualification (Science, Engineering, Production)
Desirable for at least a Lean Six Sigma Green Belt

Process Lead-om Resume Examples & Samples

Be the first point of contact for the on-shore team
Handle customer escalations
Take charge of implementing updates in process
Prepare and maintain SOP’s, process maps, RPS, A3, escalation metrics, SQDIC and other documents
Investigate the errors reported by the on-shore team
Provide error feedback to the other team members along with team leader
Enter orders in SAP
Conduct refresher sessions
Prepare refresher & training sessions for new and existing employees
Internal quality audits for the team
Analysis on order entry errors and share inputs
Strong presentation and communication skills ( Written and Verbal )
University degree / Graduate
Min. 5 Years Exp. in Order Management
Trained and certified Six Sigma fundamentals
Working knowledge of SAP Order Entry
Experience in SFDC will be an added advantage

SPS Process Lead Resume Examples & Samples

Process definition and continuous improvement through a cross functional Change Control Board (CCB) across all SPS business enterprises
Fostering and sustaining continual improvement culture within the engineering organization, where quality processes are agile and positioned to create value by increasing efficiency and reducing poor quality costs
Synthesis of Agile, CMMI®, and PDVSM activities within the SPS NPI Process
Process alignment to business strategic plans (STRAP) with VPD™ and HOS Gold leaders to achieve goals and metrics as set by the business
Partner with VPD Leadership, PMO, and HOS Gold Leadership to ensure the SPS NPI process supports the goals of the business
Transition of existing process (ACS NPI) into wholly managed SPS NPI Process
Bachelor’s Degree in Engineering, Computer Science, or related technical discipline
Minimum 8 years of experience in software development using a defined software development lifecycle
In-depth knowledge of product development lifecycles with expertise in Waterfall, Iterative, Agile, CMMI®
Minimum 2 years of experience dealing with ISO 9001:2008 (ISO 9001:2015) and CMMI Level 5 requirements
Experience helping an organization to obtain and maintain a CMMI Maturity Level 3 rating
3+ years of relevant work experience related to process standardization and implementation
3+ years of experience with process improvement with planning, project management, and business analysis
Working knowledge of process improvement initiatives and models and how they are implemented on projects/within organizations
Strong background in project leadership from product definition to post release and support
Skills in information analysis, written and verbal communication, attention to detail
Proven ability to follow through on complex tasks
Ability to work on multiple projects concurrently while maintaining focus on priorities
Proven experience functioning as liaison between internal teams across the business functions
Experience controlling organizational documentation
Certified Six Sigma Lean Expert
Advanced MS Office skills (Outlook, Word, Excel, PowerPoint, Project)
Strong organizational, analytical, problem solving, and teamwork skills

Service Asset Management & Configuration Process Lead Resume Examples & Samples

Works to the overall objectives of the process of Service Asset and Configuration Management (SACM)
Proposes and manages interfaces between Asset, Configuration Management, Change Management, Problem Management, Network Management, Release Management, Infrastructure etc. Identifies exceptions or risks to the SACM process, which may negatively impact the accuracy of asset data
Provides reports, including management reports, impact analysis reports and asset status reports
Master’s degree or Bachelor’s Degree
Asset Management expertise including process design expertise
Experience with ServiceNow Discovery and Service Mapping is a plus

Operational Process Lead-remote West Markets Resume Examples & Samples

Minimum of 5-7 years’ experience designing and managing improvement processes required
Experience in LEAN operational projects
3-5 years of management consulting experience preferred
Experience with logistics, vehicle logistics/ logistical constraints a plus
Experience in the automobile or auction industry a plus
Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or equivalent
Strong analytical skills and detail-oriented with the ability to solve complex problems and make sound, strategic decisions
Strong communication, interpersonal, and interaction skills required with the ability to build relationships at all levels of the organization
Structured problem solving ability (e.g., lean, six sigma) preferred
Exceptional ability to utilize MS Office products, with an emphasis on Excel for analysis and PowerPoint for presentations

Quality Process Lead Resume Examples & Samples

Accountable for meeting lane quality and production goals, along with logging, reporting, and recording final inspection results per the guidelines
Communicate hourly production on the Visual Management Board
Assist in overall general shop duties such as cleaning, driving, organizing the parking lot, etc
Provide prompt and courteous service to all persons with whom they come in contact. Maintain a professional appearance and neat work environment at all times consistent with company policy

Process Lead Hubba Bubba Resume Examples & Samples

Develops and coaches on control strategies to enable operators to respond to out of control situations
Owns integrity of Line Event Data Systems (Iconics/Tableau)
Process Lead collaborates with the Autonomous Maintenance specialist on the team
Leads TPM/Process improvement teams

Process Lead-slimpack Resume Examples & Samples

Owns the Line Loss Analysis (Process Reliability Current and Future State)
Leads root cause problem solving efforts on key chronic losses for the line/department
Communicate effectively within the team, between shifts, departments and management (safety, quality, logistics, etc.) to address issues

Process Lead LoF Resume Examples & Samples

Drive loss elimination by
Bachelors/Masters degree in Engineering/Operations Management from reputed institute like IIT, NITIE
Coaching mindset and ability to function in a servant-leadership model
Excellent planning & organizational skills with the ability to prioritize effectively
Flexibility to adapt to a dynamic and fast paced high performance work system

Process Lead Resume Examples & Samples

Responsible for quality and functionality of regulatory intelligence content sets part of Cortellis
Participates in specialist interpretation in the form of research, analysis, and writing to support the development and maintenance of premium content in respective domain
Using good scientific expertise and ability, interprets and implements policy and applies defined processes
Develops a working knowledge of the products including usability
To achieve and exceed own performance standards viz. proficiency & quality
Adheres to editorial publishing schedules and quality standards
Train any new team members or existing members on policies and guidelines of the content process within the team
May verify own work and that of colleagues and external contributors as required for accuracy, completeness and quality, and ensures that the information is properly presented and organized
Maintains and develops scientific knowledge and skills training as required to complete work and stay current on scientific trends and developments related to the employee’s editorial responsibilities
Reviews performance gaps (quality) between team members and ensures that the performance of all the members is above the benchmark via various feedback mechanisms
Demonstrates solid scientific knowledge
Experience in relevant specialty viz. handling regulatory information content and/or editing/publishing environment
Understands how customers use products and customer requirements

Process Lead-client Process Improvement Resume Examples & Samples

Analysis customer/client information reports and deliver back improvements to their business, in a consultative manner
Help plan client performance projects and help deliver findings back to the client both over the phone and face to face at client site
UK travel to visit clients, attend user forums and team meetings with some overnight stays
Data Analysis experience, monitoring reports and client performance data
Excellent client communication skills both verbal and written
Experience of talking to and consulting clients/customer, over the phone and face to face
Intermediate Excel experience (e.g. Sumifs, Index-Match, pivot tables, graphs)
Good at using Microsoft Office products, Word, PowerPoint, Publisher
Effective time management and prioritisation of tasks/deliverables
Senior stakeholder Management
Knowledge of at least one of the key F&A business areas (O2C, A2R, P2P) and how clients use the service, with a desire to expand this knowledge across the other areas
Report writing/modifying in Oracle Business Intelligence
Working knowledge of Oracle Release 12

Process Lead-hsps Resume Examples & Samples

Provide key insight on Sales analysis to the business
Prepare and maintain SOP’s, process updates , process maps, RPS, A3, escalation metrics, SQDIC and other documents
Publish weekly/Bi-Weekly/Monthly reports like HSM & Intermec revenue reconciliation, ASP Break Fix, Attach Rate, Advance exchange, Sales analysis by Distributors etc
Be the first point of contact for the on-shore team and handle customer escalations
Prepare and conduct process training
Lead monthly calls with EMEA sales managers, revenue reconciliation team
Front ending all New Work type Transition calls independently with Cross functions team like SAP Team, Repair Centre's , Service Managers / Territorial Directors
Drive process automation/bots
Design and implement productivity and quality improvement
Ability to analyze & interpret data
Logical Bent of mind and an ability to multitask in a fast paced environment
Customer service oriented
Self-starter, proactively initiates activities when needed
Bachelor in any discipline
Min. 4 Years Exp. in Data Management process
Advance Excel
Min. 18 months hands on exp. of working on SAP BI, BeX Analyzer & SAP CRM will be an added advantage

Business Process Lead Resume Examples & Samples

Provide capabilities for Operations in order to improve overall business performance by identifying impediments to effective and efficient operation performance and by introducing changes in business operational processes and organizational behaviours that have a positive impact on bottom-line results
Consult with management, Product Specialists, and Business Procedures Consultant regarding implementation of recommendations and approaches to be taken in executing change to the business operations
Actively participate in process engineering studies as a project leader or individual contributor, assuming responsibility for major studies which potentially have significant impact on the operation of a major operating unit within the company
Generate new ideas to meet business needs
Develop solutions and assist in the implementation of recommendations that result in significant improvements in operational performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviours and effective use of technology
Influence stakeholders to implement recommendations
Remain up-to-date on emerging technology, business management, customer service, productivity and organizational leadership methodologies and techniques
3 years of experience in process engineering
General knowledge of Commercial and Personal lines products and services
PMP & Lean Six Sigma certifications preferred
Insurance industry experience an asset
Intermediate project management skills
Demonstrated analytic thinking and problem solving abilities
Intermediate Microsoft office skills
Demonstrated ability to effectively influence with all levels of management
Demonstrated ability to facilitate large groups of people to develop/introduce new concepts

Opex Process Lead Resume Examples & Samples

Ensure the team’s accurate and timely delivery of statutory reporting (e.g. preparation of statutory financial statements, audit packs, etc.) in accordance with accounting standards
To review the draft statutory financial statements, audit packs prepared by team members
Regularly track and resolve audit issues that have been raised with relevant support team and further escalate to the necessary team
Manage and supervise team members to ensure tasks are completed in an accurate and timely manner
Manage relationships with other functional team, Tax, Company Secretary and external auditors
Support and implement process improvement, standardization activity with the team
Active liaison internal teams to ensure completion of all statutory filings within the MEAP region in a timely manner and within the stipulated deadlines
Involve in adhoc projects and any other duties as required
Bachelor Degree in Accountancy/Finance or equivalent professional qualification (ACCA/CPA)
5 to 6 years working experience in accounting/audit related field
Possesses and applies knowledge of accounting principles, practices, and procedures
Possesses strong analytical skills with proactive mind-set, with the ability to bring expert advice and problem solving skills to the team
Strong interpersonal and communication skills, with excellent spoken and written in English that enable effective working relationships with people from a wide variety of cultural backgrounds
Self-starter with ability to work under minimum supervision and tight deadlines
Ability to champion and implement process improvements
Team-player and customer-centric attitude
Experience in auditing oil and gas company would be an added advantage
Computer literate with good knowledge of Microsoft Office and computerized accounting software, knowledge in SAP will be added advantage

Process Lead Resume Examples & Samples

New Accounts
Dealing
Transfers
Retirement Benefits and Controls
Pensions Service Centre (PSC)
Retirement Services Centre (RSC)
Pensions Correspondence and NIGO
Transitions & Implementations

Global Process Lead ICO / Period End Resume Examples & Samples

Good knowledge of E2E business processes (RTR, OTC, PTP)
Business/finance experience (min. 5 years in various finance roles), preferably in FMCG sector
Good business analytical skills,
Very good ability to develop influential and collaborative relationships across teams, functions and layers,
Good presentation, communication and inter-personal skills

BOC Global Process Lead Enterprise Resume Examples & Samples

Provide expertise and leadership of the Finance, Cross functional and Enterprise activities of the BOC to ensure optimal efficiency in cross functional processes and enterprise set up
Manage the team of global process experts for the Cross functional scope including Finance and working cohesively with the Marketing and Supply Chain teams
Work directly with the Head of the Global Design Authority to ensure key aspects of process and solution integration are achieved
Provide global advice and direction to Global Process Owners and TOM (Target Operating Model) Owner on business model changes to ensure the TOM and Finance transformation template evolve to support BAT’s future operating model in an efficient and robust way
Lead process improvements to increase the internal efficiencies of SAP Enterprise level processes and inter-company working
The TOM process scope for the Regional Finance Process Lead is
Expert level experience in the SAP Enterprise set up and proven capability for translating business model changes into effective finance transformation templates changes
Hands on experience in relevant Process/IT activities and experience of working in a complex global IT organisation
Resource planning, negotiating and influencing
Line management and developing the capability of Process/IT Professionals

Process Lead-pharmachem Resume Examples & Samples

Very good in Excel knowledge
Should have very good analytical skill
Should have basic Quality concept knowledge
Problem identification and solving skills
A good team player with the ability to work on own initiative
Ability to set priorities and be flexible in a changing environment
Self motivated with the ability to deliver consistently

Technical Process Lead Electronics Optimisation Resume Examples & Samples

Enable advancement of our engineering capability in terms of productivity and quality
Find and evaluate opportunities for optimisation within all the electronics areas (Hardware, Software & Connectivity), utilising internal and external resources as appropriate
Develop our ability to identify process problems and their root cause, and to improve fixes quickly
Develop Solutions by conducting ‘design/build/test’ cycles for processes, tools, techniques which optimise product development
Embed improvements effectively within operational teams to deliver measurable benefits
Build and maintain relationships with key stakeholders across RDD including representatives from Engineering Teams, Process Owners, Technical Training, and Business Intelligence
Manage a team of Technical / Business Process Analysts and Coordinators to deliver improvements in an effective manner
A Degree in electronics engineering or equivalent
A minimum of 6 years engineering experience in an electronics (either Hardware, Software or Connected) engineering role with hands-on-experience of at least three of the following core processes
Specification Management
System Engineering
DFMEA & Risk Management
Bug & Issue Management
Release and Change Management
Verification & Validation
A successful track record of robust design delivery within a product development industry
In-depth technical knowledge and understanding of core engineering best practice
Ideally working knowledge of Software or IoT Development
Desirable to have experience in the application of ISO 9001: Quality Management System
Excellent business analysis and problem solving skills
Excellent Project/Programme Management skills
Solid communication skills, both written and especially oral at a technical level

BT Operational Excellence & Global Process Lead Resume Examples & Samples

Process and metrics,
People,
Technology
Five to ten years of experience within the process, or related area, minimum ten years of professional experience in Information Technology
Track record of transformational project leadership and/or participation
Experience with outsourcing and managed services is preferred
In-depth knowledge of a regulated industry is preferred
Global environment experience preferred
Experience in working within a global, matrixed management organization is highly desirable

Process Lead Resume Examples & Samples

Work closely with the SDLC team to identify improvements to the current SDLC process to remove waste and improve the efficacy of the process
Contribute to the creation of key SDLC metrics and support the development and maintenance of an SDLC dashboard
Support the communication of the SDLC implementations through multiple channels such as IT Display Boards, Newsletters, AS Portal, etc
Manage the records management workflow for SDLC documents including the retirement of SDLC process assets
Strong experience with Waterfall and Agile software development methodologies required
This position requires 10% to 20% domestic and international travel.Info Technology

Senior.process Lead Engineers Resume Examples & Samples

Leading Process Engineering Efforts to carry out process design work as per the requirements of a Biotech Facility
Adherence to Dept. /Discipline Working Instructions and Quality Systems
Overview of work progress and work-hour usage

Regional Process Lead-otc Resume Examples & Samples

Accountable to direct and manage delivery of SAP solutions for Asia supply chain, including design, build, test and deployment phases, working with global SC and IM resources on future system work as new geographies come on line and enhancements are put in place
Create & execute training programs to increase SAP capabilities in Asia
Capable of leading project teams or sub-teams through project schedules, ensuring schedules are met on time
Travel will be required to interface with global resources and as needed to support region/market work in Asia/Europe
Readily adapt to a continuously changing work environment by balancing a wide variety of demands in a responsive and professional manner
Establishes strong working relationships with project team members and key customers, and demonstrates accountability with a focus on customer service
Mastery of applying moderately difficult business process/issues, specifying appropriate information systems/technology solutions, and implementing approved solutions
Demonstrates the ability to complete multiple, simultaneous projects with minimal supervision
Coaches multiple teams in managing project resources that may cross-functional areas and/or include external resources
Provide solution support, effectively coordinate the Subject Matter Experts (SME’s) to identify system enhancements and implement system upgrades
Ability to work closely with counterparts within both the region and global process communities
Ensure adherence to the Global SAP Template (end to end)
Responsible for identification of training needs within region/countries along with execution of regional communications and training to the business. Ensure the regional SME’s and Super Users are utilizing the documents and driving training within their process streams
Manage and ensure proper resources in place to support regional SAP projects. Provide updates on key phases of the project (i.e. identification of business requirements, UAT scripts and testing)
Demonstrate ability to influence results through others and external organizations
In depth working knowledge of distribution and logistics. Working knowledge and cross functional understanding of import and export principles, basic supply chain processes in production, sourcing and finance
Demonstrate ability to lead and implement approved SAP solutions and system enhancements
In depth working knowledge of SAP OTC system functionality as it relates to the defined system template
Demonstrated ability to manage projects as it relates to SAP system upgrades, approved business enhancements and evaluation of system requirements as it pertains to SAP set up with new facilities and geographies within the MJN network
Demonstrated understanding of project management tools, testing protocols, and techniques in a technical environment
Demonstrated ability to effectively communicate, collaborate and influence people, preferably on a global scale

Business Process Lead Resume Examples & Samples

You work closely together with the (other) Business Process Coordinators & the Master Data Owner
You foster a culture of continuous improvement in business processes, from analysis to implementation
You translate business activities and flows (optimize, change, new) into processes and define therefore the required roadmap
You manage the business processes for the BU's, with focus on alignment across BU, you validate change requests and you check for compliance,
You manage and follow-up the cross BU projects impacting the business processes
You define objectives and projects on an annual basis, control the timing of realization and the compliance of the approved budgets
You define the required team organization, resources, methodology, policies, procedures and tools
You create a team environment of support, trust and exchange of cross functional ideas and improvements
You align master data to business requirements and goals
You are a key escalation level for operational problems with business processes
You report to the Business Support Director
The job is located at the Ham site, but travel, mainly in Europe is necessary

Thermal Process Lead Resume Examples & Samples

Has worked for one of AmecFW’s direct competitors or clients
Awareness of various methods of contract procurement, ideally including the ECC (NEC) and IChemE forms of contract
Has multi-sector and international experience
Has experience of working within a design and build environment, as either contractor or consultant
Has experience of working with and alongside out of country engineering resources in High Value Execution/Engineering Centres
Chemical Masters or Degree
Member of a relevant professional body such as IChemE

IT Process Lead Resume Examples & Samples

Maintain the SDLC knowledge repository, containing the book of knowledge on the global SDLC process, procedures and best practices. This includes monitoring content and supporting user access/privileges
Develop and maintain the SDLC Outlook Distribution Lists pertaining to the SDLC Governance Board and Internal Teams
Work with external vendors to develop SDLC training material (CBT, training decks, SDLC work products). Perform SDLC briefing and training sessions
Participate in the management of the SLDC pilot programs
Track suggestions for continuous improvements and perform maintenance of downstream processes affected by the SDLC changes
Execute on administrative tasks and ad-hoc assignments for the group as needed
A minimum of Associate’s Degree in Computer Science, MIS, or related discipline is required. A Master’s degree is desirable
A minimum of 4-years of IT experience leading development or test projects to successful outcome is required
Green Belt certification is required
Certification in Six Sigma Black Belt or Lean Process is preferred
PMP or Agile certification(s) preferred
Experience with other emerging development methodologies such as Extreme Programming (XP) is preferred
Training development and delivery experience is required
Demonstrates ability to think creatively and strategically
Results & performance driven, good team spirit
Familiarity Knowledge management / repository is highly desired
Strong interpersonal skills, with the ability to effectively communicate and present to senior management is required
Experience in Share Point, Office365, Confluence/Jira is desired
Familiarity with regulatory oversight in the pharma industry is desired, especially in the FDA computer systems validation requirements. Experience with Sarbanes Oxley controls, ISO, Safe Harbor, GAMP5 and CMMi is preferred

UAT Process Lead Resume Examples & Samples

Manage testing resource needs and align them to demands of technology release schedules
Work across business and technology groups to optimize testing schedules
Partner with technology teams to develop improvements to testing quality and overall script coverage
Develop and enhance consistency of testing processes and documentation across various channels
Develop measurement reporting and metrics to track results and improve performance
Looks beyond symptoms to identify causes of problems and potential trends
Identifies, manages, and escalates risks, and issues to appropriate decision makers
Creates status reports for inclusion in overall Program reporting for leadership and relevant stakeholders
Provide guidance to UAT testers in defect identification and remediation process (ensuring UAT defects are entered into prescribed tracking tool in partnership with QA test partners)
Partner across teams/projects to work with QA Test Leads to ensure test environments, UAT IDs and test data is set up and ready for UAT to begin
Bachelor’s Degree - Computer Science or Management Information Systems or 4-6 years of equivalent work experience
4-6 years of work experience in analyst / development role / or UAT or QA Lead role
5-10 years of work experience in analyst / development role / or UAT or QA Lead role
Strong understanding of SDLC including Agile development methodology
TIAA experience preferred but not required

Process Lead-req Resume Examples & Samples

BS degree or equivalent experience, 5- 7 years Operational experience
2-3 years QA/QC experience
Strong interpersonal skills and leadership skills
Ability to manage a team of MAST associates
Advanced Excel and Power Point skills
Strategic thinking, analytical capability and financial acumen
Strong verbal, written and presentation skills
Operational experience within Customer Contact process
Ability to analyze operations and make sound judgments with limited information
Must have a valid drivers’ license
Must foster an inclusive work environment and respects all aspects of diversity
Working knowledge of UWUA collective bargaining agreement
5-7 years Customer Operations Experience
Supervisor experience

Pace-stp Sub Process Lead Resume Examples & Samples

Requisitioning process
Purchase order process
Plant transfer orders
PO acknowledgement
Advance shipping notification
Raw Material Inventory Management
Master data: Source List, Purchasing Info records; Material Master and Bill of Materials (BOM) in collaboration with Plant to inventory (PTI) work stream
Create vision for global processes related to procurement of direct materials
Design Master Data process
Negotiate with Operations, Finance and Sourcing a sustainable long term plan regarding Raw Material Inventory to optimize working capital and warehouse inventory
Manage system design in SAP to implement agreed upon global design
Define Global, leading practice processes, KPIs and controls
Develop policies, procedures and guidelines
Create business requirements and lead User Acceptance Testing activities
Possess a good understanding of the core end-to-end process
Ensure alignment with overall end-to-end process
Support change management activities by identifying stakeholders and change impacts
May lead deployment activities for assigned site(s)
Collaborate with external partners to develop training materials
Deliver/facilitate training to CSL end users
Monitor KPIs to ensure Process Health & Performance for duration of the project
Ensure achievement of Process Mastery
Create and manage a training/super user network; Conduct ongoing training activities
Continuous improvement of standard process, based on KPIs and metrics, including governance of change/improvement requests
Perform business administration of supporting technology
Leveraging the CSL Way for EPM, including defining and implementing clear global standards based on leading practices where appropriate
Ensure the appropriate cross functional process governance is being followed
Operate successfully in a matrix environment
Work closely and supporting cross-functional teams
Ability to think “outside of the box” to resolve a variety of highly complex issues in creative and effective ways
Proven track record of completing challenging projects and managing multiple priorities
Ability to engage across different job levels and cultures
Good organizational and planning skills
Strong attention to detail and high quality of work output, project management fundamentals

Development Process Lead Resume Examples & Samples

Leads and oversees the PD cross functional process management activities within a specific PD process area/domain to ensure application of appropriate process standards
Leads a cross functional team supporting process owners and functions in managing the performance a specific process area within PD
Applies appropriate process management, project management and change management principles and skills within this team to support effective operational oversight of a process area/domain and ensures there is a clear focus process improvement activities
Accountable for appropriate process portfolio management activities within a designated process area and isolates & identifies dependencies with the PD Non-Molecule Portfolio and PD goals activities and initiatives, as appropriate
Works in coordination with other DPL’s to manage cross process landscape activities to connect activities, mitigate duplication of activities and share best practices
Accountability for knowledge management activities within their designated process area and facilitates knowledge sharing across process areas/domains
Partners with global/functional process owners, functions and DPO Business process managers to identify process improvement activities aligned with business needs and priorities
Partners and supports the PD Quality organization and Global Process Owners in developing and maintaining a continuous improvement strategy for the Roche GCP and GVP related process activities
Ensures effective issue management and timely issue resolution within the process area/domain and drives appropriate issue escalation, as necessary
Guides and coaches process owners and functional reps as necessary on Business Process Management best practices and standards
Identifies and drives appropriate change management and communication activities within their designated process area
Key partner with the Business Systems Owner within the Office of Technology & Information to ensure process and systems within in a particular process area are working together in a seamless fashion
Drives and support the identification, creation and collection applicable measure/KPI’s within the process area/domain to ensure effective management of balance scorecard activities
Drive and/or support the development of change or process improvement business cases supporting their process area operations and improvement
Collaborates with relevant stakeholders (subject matter experts across PD and potentially other Roche groups) to share PD processes, ensure alignment, and address gaps and to support education and implementation of new, updated, or otherwise enhanced processes

Service Request & Catalog Process Lead Resume Examples & Samples

Communicate service catalog offering to business partners, providing clear understanding of cost, value, and service levels
Participate in the establishment of IT policies, processes, procedures and metrics that promote efficient, repeatable performance to ensure that internal and external customers receive high-value services.　
Monitor and report Services provided to internal and external customers
Manage the Services Catalog and Service Taxonomy
Reconcile divergent stakeholder needs to create usable requirements.　
Act as lead for small/medium Service Management project initiatives, including development of project plans, issues and budget tracking and other project deliverables as appropriate.　　　
Ability to analyze business processes, prioritize them and identify improvement opportunities to make the processes more efficient and scalable
Keep up with technology improvements in service delivery
Creates effective partnerships with Technology Services Domains to facilitate first class service delivery for assigned business partners
Defining best practices based on industry standards
10+ years’ experience and atleast 2 years as a Service Catalog Process lead
Bachelor’s Degree preferred with emphasis in business, information systems
ITIL Foundation certification desired. ServiceNow experience desired
Working knowledge of IT functions, services and responsibilities within a company with global business operations
Self-driven and flexible
Strong customer service orientation with a focus on meeting and exceeding customer expectations
Work effectively & efficiently within a team to deliver on key metrics, on time
Strong process development and documentation skills.　
Advanced analytical skills and ability to express results clearly in writing. Excellent verbal and communication skills
Good Service Delivery skills with 3 to 4 years of experience in delivering services within ITIL framework

Engineering Process Lead-calibration Resume Examples & Samples

Own assigned CPoE section and manage through relevant process maturity phases - significant near term work to establish process details (work in conjunction with existing process improvement activities
Attend and provide Voice of Engineering Customers/Users to Process & Tool CCBs/TRBs
Run user group and provide input regarding Process Domain Lead staffing
Work with CPoE Process Lead to establish cross-functional issue resolution opportunities
Ensure Organizational Adoption Capability/Readiness
Identify/Implement Opportunities for Process Efficiency
Establish Training Plans and execute Training in conjunction with Process & Tool CCBs/TRBs
Measure Process Maturity and Audit Process Quality
Lead GCMS Project (All Sectors Engine/Trans/Electrification/Safety/Chassis etc)
BSE, BS in Mechanical Engineering, Electrical Engineering or Computer Science
5 years of engineering experience
Tool Development experience
Very high level of analytical problem solving skills where problems are very unusual and extremely difficult
High level of interpersonal skills to work effectively with others, motivate employees, and elicit work output
Strong ability to Deal with Ambiguity, well-developed Command and Negotiation Skills, and high level of interest in Process Definition
MS Engineering or Computer Science
DFSS Certification; Black Belt preferred
Calibration experience
CRETA usage experience
Process management experience

Product Lifecycle Management Process Lead Resume Examples & Samples

Defining the scope and plan of action for improvements to systems, processes and / or engineering tools
Qualifying and quantifying business benefits
Ensuring that all applicable regions and functions are equally represented and that all stakeholders have understood and agreed to both short and long term goals
Organising and facilitating process workshops; Identifying opportunities for improvement and capturing requirements
Working with local stakeholders to identify business changes as a result of the PLM project. Ensuring changes are communicated to the team and driven through into implementation plans
Working with Solution and Data teams to ensure data and document requirements are understood
Providing solutions that meet business requirements at the optimum cost
Organising, facilitating and reviewing pilot / test programmes before new processes are deployed globally
Creating training materials and delivering remote and onsite training across operating companies across the World
Working with process owners and end users to ensure that improvements achieve the goals set out; and
Driving adoption until users are happy, confident and self-sufficient in using the new solution and working practices
A good and broad understanding of product related processes and business systems within global engineering companies
Strong stakeholder management skills and the ability to influence people at all levels across the organisation
Experience of reviewing engineering processes and identifying areas for improvement
They hold a relevant technical qualification HND/HNC as a minimum or equivalent
The ability to communicate complex information in a simplified way
The ability to work with diverse and geographically dispersed teams
They can build effective networks across business areas, developing relationships based on mutual trust; and Presentation and training skills

Process Lead Resume Examples & Samples

Creating usable and re-usable business models in the Enterprise Process Management Tool in partnership with Process Modellers
Managing the process architecture departmental areas of process responsibility
Process expertise, experience of creating, analysing and maintaining business process models in a standard modelling tool
Ability to discover and analyse complex process flows within a defined process architecture applying a standard notation
Performance and productivity oriented to drive quality Programme performance and delivery within Deutsche Bank
Experience of implementing process improvement across a global business
Proven experience with Risk Management and / or Control policies and procedures
Previous experience working effectively in globally diverse teams and matrixed organisations
Ability to run Process Discovery workshops with process performers and play back findings to senior members of staff (including gap analysis of requirements versus current capabilities)
Good working knowledge of Legal and / or Compliance process
Enthusiastic, personable and articulate with excellent written and spoken English
Proven experience and understanding of working with different cultures and time zones
A reliable, self-starter who uses initiative to solve problems and drive collaborative change and constantly looks to improve the quality and output of the team’s service delivery
Excellent presentation and workshop skills with detailed and accurate output which will set the standards for our customers
Proactive, motivated and commercial with the ability to work with limited direction
Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesize recommendations with a focus on results
Excellent relationship building, co-operation and influencing skills with a demonstrable ability to achieve results
A strong team player with good interpersonal skills – able to listen, handle and resolve tensions and overcome resistance
Flexible to travel (if required)
Holds self and others accountable for achieving results that embody the principles of diversity and Deutsche Bank’s values
Project management experience (beneficial)
Lean and / or Six Sigma Process experience (beneficial)
Consultancy background (beneficial)
Previous work experience in a Compliance, Operational Risk or other 2nd line control function within a global/universal Bank (beneficial)
Educated to Bachelor’s degree level or equivalent qualification / work experience

100

Global Artwork Process Lead Resume Examples & Samples

Implementing, maintaining and sustaining the process standards for Artwork in close collaboration with other Novartis TechOps (NTO) or non NTO departments like DRA, GQO, Marketing as well as Novartis External Artwork Support (NEAS) network providing high quality, compliant artwork expertise
Ensure process harmonization with all AwOps Team leaders in the plants avoiding drift in the process
Business Process Life Cycle Event Management. Leads, drives and co-ordinates all involved functions to ensure the smooth end-to-end functioning of the artwork processes for all Product Life Cycle events (Launch, Change, Transfer, Divestment or Pruning)
Supports Head of Artwork in all aspects of strategic alignment, continuous improvement, process reengineering and process governance
Leads and drives regular cross functional process reviews to achieve continuous process improvement and harmonization through active process governance and establishing/monitoring against key metrics
Leads and drives implementation of regulatory changes and new business requirements to ensure continuous supply and full compliance with internal and external requirements (incl. training material update, training execution, SOP updates, etc.)
University degree in Product design, Business, Technical or Pharmaceutical science. Solid supply chain experience beneficial
Minimum 5 years experience in Artwork Packaging and Design or Pharmaceutical Operations preferably combined with Supply Chain Management, Regulatory, Quality or Project Management experience and ability to act in an intercultural, complex and rapidly changing business environment
Demonstrated effective team member and co-ordinator/facilitator skills through project teams and/or departments
Intercultural experience and ability to act in a complex and rapidly changing business environment
Fluent in English (written and spoken). Fluent in German (written and spoken) will be an advantage

101

Operations Process Lead Specialist Resume Examples & Samples

Minimum 3 years’ experience working in customer care, sales support, or related field
Demonstrated strong leadership ability
Minimum 1 year experience with professional development resource deployment and Pearson Consultant Scheduling Site
Experience working in educational publishing, professional development, or services industries is preferred
High proficiency with Microsoft Office Suite, especially MS Access and MS Excel
Extremely strong written and verbal communication skills
Excellent problem-solving skills
Ability to execute multiple simultaneous high-priority assignments on tight deadlines
Ability to thrive in high-energy, fast-paced work environment
Familiarity with Oracle and SAP

102

Business Process Lead Resume Examples & Samples

Work with the BPM Manager, SMEs and/or business owners to evaluate existing processes and identify gaps to support business objectives
Design new processes and develop standard work with the SMEs
Work with counterparts in other functions to ensure linkages between new processes and existing processes and tools
Measure process effectiveness and implement changes when needed
Lead cross functional teams to identify and implement process improvements
Collaborate with business owners to promote new processes
7-10 years of experience in Materials Management, Supply Chain, Continuous Improvement or related field
Excellent communication skills – written, oral and interpersonal
Strong continuous improvement mindset
Ability to interpret and understand client’s requirements
Ability to resolve conflicts in a cross functional environment
Ability to prioritize and deal with ambiguity
Ability to be an effective team player and an effective partner on initiatives
Results-oriented and organized
Proficient with Microsoft Office Products

103

Process Lead-ip BRC Resume Examples & Samples

To work in project team within BRC to manage and support Investment Platform (IP) Project delivery
To be able to review the project documents and testing outputs from a holistic perspective
To be able to drive and perform end to end testing independently. This includes planning of the scope of testing and timely execution at various stages
To review the project documents, map the changes, identify roadblock items and raise them proactively to drive timely solutions
Ability to add value to the various project meetings by providing inputs based on technical expertise and experience
Follow up on action points proactively to facilitate progress on open points and effective decision on key issues
Understand changes clearly and the ability to communicate the changes clearly with relevant stakeholders
Proactively interact with SMEs/ supervisors from other teams to gather requirements at various stages of the project
Ability to raise issues/ concerns on time and in an appropriate manner
Effectively communicate IP project developments to stakeholders in a timely and clear fashion
To be able to review any changes from a client servicing perspective and raise concerns proactively for any potential issues
Manage risks, assumptions, issues, dependencies and escalate where required
Build, develop, and grow any business relationships vital to the success of the IP project
Exhibit sound all round business knowledge
Creates a positive impression of self. Influences, convinces or impresses others in a way that results in acceptance or agreement
Awareness of the current FCA CASS Rules relating to Client Asset protection
B.Com or an equivalent bachelor’s degree from a recognised university. Around 3-5 years of relevant work experience preferably in financial services and experience in Bank
Reconciliations will be an added advantage
A process specialist who has completed minimum 18 month in his/ her existing role
Good understanding of Investment Platform project and FCA Client Money regulations

104

Incident & Request Management Process Lead Resume Examples & Samples

Own the Incident, Request and Problem Management Solution and its ongoing evolution
Ensures the implementation and the operational efficiency of the process is tracked through operational team reviews and managed by the Incident Managers across the organization. Identify and implement corrective as well as preventive actions where needed
Ensures the integration of the process with other processes allowing for the efficient exchange of information
Manages changes to the Incident, Request and Problem management processes and related tools, including the approval, build, testing, communication and successful implementation
Be an active member of the Customer Care Network staying close to the user community and ensure the solution is fit for purpose and meets business needs
Lead and support Projects related to Incident, Request and Problem Management, including handover to the Process Managers and to the support organization
Process design experience with delivering Process, Data and Software development in an international and complex/global environment
Experience in the implementation of Service Integration and Management (SIAM) with many suppliers
Experience in the deployment and monitoring of new process and tools
Experience in the handling of incidents & requests as well as implementation of the IS/IT Service Catalog and IS/IT Service Request Catalog
Demonstrate expertise in

105

Perfect Execution Process Lead Resume Examples & Samples

Lead business process improvement events. Manage the funnel of projects and prioritize them according to business need. Lead the preparation for kaizen events
Monitor project performance and efficiency after its completion. Carry out follow-ups to ensure objectives are met
Coordinate, monitor, and report on the progress of projects. Lead follow-up meetings to communicate status
Develop new resources for the next teams / projects of Perfect Execution or Lean. Plan for future development of Lean leaders in the organization
Develop, improve, and implement the necessary procedures to support the implementation of the Perfect Execution strategy
Define, implement, and report KPIs related to Perfect Execution
Support development of training plans for all employees in initiatives like Single Minute Exchange of Dies (SMED), Lean Office, and Kanban. Coordinate and deliver training as needed across the organization
Support and coordinate the activities of continuous improvement
Be a resource to the organization to identify opportunities and potential solutions
Master's degree in Engineering, Quality, or similar field
Applied knowledge of Six Sigma / DMAIC
Experience driving concepts of Lean in the office environment

106

Senior Process Lead Resume Examples & Samples

Bachelor of Science in chemical engineering, chemistry, pharmacy or pharmaceutical sciences
5+ years in the pharmaceutical or food industry
Detailed knowledge of relevant dosage forms including: unit operation understanding, functionality and criticality of formulation materials and their transformations (e.g. powder technology, colloid science, crystallization, isolation, drying and particle size reduction), plant equipment and analytical testing. Awareness of device/packaging processes
Capability to develop basic materials and formulation science input into RCAs (criticality and functionality of materials)
Knowledge of regulatory environment, particularly in markets where product is commercialized
Track record of improving products, processes and trouble-shooting (problem solving), execution of technical activities including trials and validation activities
Experienced in technology transfer, with an understanding of the product development process
Able to evaluate potential innovative technology areas relevant to product
Thorough knowledge of GMP and EHS requirements
Demonstrated in-depth knowledge of Quality by Design and risk management approaches
Able to assess/interpret statistical data e.g. process capability, control charts, DoE, MSA
Demonstrates ability to contribute to and effectively influence matrix teams, colleagues in other functions and senior stakeholders
Demonstrated ability to mentor operational staff and support functions
Advanced experience with MS Office (Excel, Outlook, Work) and SAP
An M.Sc or PhD in chemical engineering, chemistry, pharmacy or pharmaceutical sciences
Lean Six Sigma certifications
Project Management experience

107

Process Lead, Lending Operations Resume Examples & Samples

Have an open-eye for risk in terms of identification & providing solutions to mitigate the risk. Responsible for approving high value / time critical transactions, query/ exception handling and timely escalation on the incidents/errors
Ensure meeting KPI targets, develop action plans on repeat KPI misses to eliminate recurrence, ensure compliance to governance requirements
Timely and accurate delivery of operations metrics - use results to assess productivity and capacity of the team, ensure proper adherence to policies and procedures along with the laid down controls
Strong technical knowledge on Base rate/LIBOR/Mortgage operations
Possess soft skills as follows like planning and prioritization, collaboration with stakeholders
Ability to operate in a dynamic environment of growth and change, ability to work under pressure and to defined timelines
Able to demonstrate strong problem solving skills with a logical approach, look at root cause of any issue and drive through initiatives to prevent re-occurrence
Team player, reliable, proactive, conscientious, with an eye for detail, excellent written and verbal communication skills

108

Project Manage / Process Lead Resume Examples & Samples

Support a Process Management Director in the paradigm shift from an internal, functional focus to a customer-centric, process orientation
Be responsible for using Process Excellence and Lean Six Sigma method, standards, tools and templates to document the current state delivery model, processes, metrics and work with the Director to work toward a target state solution
Assist in identifying and prioritizing the critical opportunities (projects) to drive out the optimal service delivery model
Work with a process team to focus on business performance that constantly strives to eliminate waste, integrate duplicative processes, and improve customer satisfaction by aligning the business resources in order to execute and implement the business’s future state high performance business model
Work with a process team to design, develop and implement a customer-centric, process measurement system
Some resources will execute on improvement (DMAIC) and design (DMADV) projects
5 + years professional work experience, with experience working on a re-engineering initiative in the financial services industry
Lean Six Sigma Black Belt certification
Solid communication skills/business acumen
Process design and process mapping experience (Visio)
COBIT 5 Foundation certification and/or COBIT 5 experience
Preferred experience using the ITIL 2011 Service Lifecycle framework or COBIT 5 Process Reference Model, however ITIL 2011 or COBIT 5 Foundation certification is strongly desired
Lean Six Sigma Master Black Belt Certification
6+ years Financial Services Working Experience
1+ years in process reengineering project in financial services
1+ years ITIL 2011 Service Lifecycle framework or COBIT 5 Process Reference Model

109

Process Lead Resume Examples & Samples

15% - Creating other visual communication tools, other than PowerPoint slides. Including graphics to support Global Finance Communications strategy including all employee newsletter templates, visual aids to be used on the Global Finance Intranet (FinanceWeb). Key stakeholders will be Cargill leaders, Finance employees and Finance leadership
5% - Any other duties as assigned
Experience with Adobe suite of design tools
Financial acumen and knowledge enough to translate materials from CFP&A and to interpret the needs of our CFO
Experience with Decision Support or Management Reporting

110

Process Lead Resume Examples & Samples

Align and manage the development and implementation of the R2R Teams plan with the GBS’s business plan, in order to optimise the achievement of process standardisation & simplification, quality service, cost and compliance objectives in line with Finance Global standards and policies
Ensure a high level of customer service & connectivity is delivered by continually improving processes and the skills of staff in the R2R team by building relationships with relevant parts of R&M business by promoting aGBS customer service culture
Thorough knowledge and understanding of all relevant procedures, systems and compliance requirements. Maintains a sufficient overview of all activities within the R2R team to enable effective monitoring of overall performance
Uses appropriate techniques to network and negotiate with, and influence internal and external individuals and groups to make a significant contribution to the business whilst offering sound independent advice on financial performance reporting matters

111

Process Lead Resume Examples & Samples

Ability to handle a team of 15-20 members & hold responsibility to achieve the Team’s Quality/Compliance consistently on a weekly basis
Identify key issues in the process & handling it effectively with the resolution
Ability to train members based on the training plan & conduct refresher trainings
Ensure to focus completely on Process LAG & Completeness & effective collaboration with Comp. Ops. Team
Handle the query queues effectively without any lag
Manage the team effectively without any process violation

112

Global Process Lead Resume Examples & Samples

Sets and maintains process documentation within the context of the global policy and monitors adherence
Monitors global compliance and process performance, recommends process localization as needed
Manages the approval/ rejection of business cases for change requests
Proposes the prioritization of initiatives to Governance and Service Delivery teams
Accountable for effective process documentation
Responsible for new process design and implementation across functional areas
Manages initial deployment and prioritizes portfolio of change initiatives that impact overall process
Encourages and drives the generation of continuous improvement ideas within the process network
Responsible for overseeing the definition, measurement, and establishment of initial service levels and SLA/KPI targets for the functional area
Identifies training needs for local users/super users based on changes to process
Reviews and approves all changes to current policies and procedures for their functional area
Responsible for the final design and solution to support their process in an outsourced service environment
Bachelor’s degree in accounting, finance or related field
8+ years in-depth functional expertise (STP, RTR, ATR, OTC)
5+ years project management experience
Domestic and international travel is required
MS/MBA/MA, applicable certification preferred
Control and Process Oriented
Global Experience
Formal Continuous Improvement training (i.e. Six Sigma)
Decisive yet collaborative leadership style
Change agent / Visionary

113

Global Business Process Lead Resume Examples & Samples

Communicate effectively, verbally and in writing, to interact effectively with internal and external stakeholders, peers, management and cross-functional areas, to clearly and concisely communicate (written and oral) technical information to non-technical audience, to process owner relationship development skills and facilitation skills with both technical and non-technical personnel
Draw out information and develop in-depth understanding of complex processes
Determine/refine business requirements
Manage time effectively, to meet schedules and deadlines, to work under time pressure, and to pay close attention to detail
Analyze and identify process alternatives to meet the objective to standardize the processes
Constantly seek and acquire knowledge of manufacturing processes
Drive and force decision processes

114

Process Lead & Agile Tools Specialist Resume Examples & Samples

Work with teams to improve their ability to plan, build, and run services across an end-to-end value stream
Help teams improve their utilization of existing tools across a diverse set of processes including intake, backlog grooming, sprint and release planning, test planning and execution, incident management, and problem management
Provide process and tools training, coaching, and mentoring for new and established agile teams of varying degrees of size and maturity
Develop metrics, dashboards, and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports
Determine ways to optimize and improve JIRA setup
Provide user management, training, and support for JIRA to development and project teams as needed
Apply built-in customization and third party add-ons to extend JIRA functionality as needed
Must have expert-level knowledge in installing, integrating and managing Atlassian tools (specifically JIRA and Confluence) Serve as internal subject matter expert on implementation, management, and support of the Atlassian Software Stack
Managed large enterprise scale instances of JIRA/Confluence
Basic scripting (any language) and Java development experience
Atlassian JIRA/Confluence plugin development experience a big plus
Experience with configuration management/deployment automation tools like Chef a big plus
Proven knowledge of Agile/Lean software development process and practices
Proven success helping teams adopt and apply agile/lean principles and practices
Experience coaching agile teams as a Scrum Master
Experience transitioning teams from Waterfall to Agile
Experience in tool improvement and building tool integrations
Experience in Continuous Integration and Delivery practices and tools (e.g. Jenkins, Puppet, Chef)
Knowledge of international standards and methodologies, e.g. CMMI, ITIL, Six Sigma, PMBoK
3+ years of experience in the administration, configuration and support of Atlassian tools which may include some or all of the following: JIRA, Confluence, add-ons, associated plug-ins and extensions, Project Setups, Epics, Components JIRA Reporting and Report Filters, JIRA Projects Role, Access and administration JIRA REST APIs
2+ years’ experience in scripting (any language) or java development

115

Process Lead Resume Examples & Samples

Customer Support & Interaction with Sub-processes / Process owners
Responsible for the Service Delivery as part of the Mexico T&E Back office operations. This primarily includes
Work collaboratively with the Asst Manager and the team to support the process
Accountable to independently manage delivery of assigned functionalities
Serve as First Level Escalation Point for the process
Mentor/Coach the team members periodically and build competencies
Build process efficiency and develop a high performing team
Generate and actively seek to learn new ideas and solutions, and encourage new ways of doing things
Support & coordinate ongoing projects & standardization initiatives
Process Support and Improvements
Maintain status quo to standardize existing process and Identify key deliverables/factors that inhibit optimal performance
Actively participate in all key initiatives that create departmental/Organizational impact
Facilitate liaison with teams internally and externally to identify process gaps and resolve them by engaging with required sub-process owners/ business partners
Actively participate and contribute to the ongoing T&E system implementation project
Education level and/or relevant experience(s)
Bachelor’s degree in Finance required
Should have a good knowledge and understanding of T&E process
Attentive to detail and sensitive to timelines
Ability to communicate effectively through various means with internal and external customers
Ability to drive the team to meet/exceed set performance benchmarks
Fluent in spoken English and comprehensive in written communication
Demonstrate Organization values in day-to-day operations and decision-making
Ability to liaise with teams internally and externally to identify process gaps and resolve them by engaging with required sub-process owners/ business partners
Fluent in Spanish - both oral and written

116

Senior Process Lead Architects Resume Examples & Samples

Maintain contact with other disciplines/groups to ensure
Project Manager and/or Engineer are aware of problems of progress delays
Proper interchange of information
Proper interchange of documents
Interface is correctly defined
Design Process plants and support building blocks with inputs from Process Engineering, Process Mechanical, Civil & Structural and other Engineering disciplines and fulfilling client stated requirements
Be able to provide solutions with very little inputs from clients
Have working knowledge with Standards such as NBC, IBC, cGMP requirements
Compulsory user knowledge of Software such as Autodesk AutoCAD, Microsoft Office
Preferred user knowledge of additional Software tools such as Autodesk Revit, Bentley Microstation, Sketch up, Adobe Photoshop
Be open to get training on in house tools and proprietary software and tools and utilize for efficient work flow in organization
Reviewing all aspects of design and construction for consistency and safety

117

Service Asset Configuration Mgmt-process Lead Resume Examples & Samples

Ensure that assets under the control of the IT organization are identified, controlled and properly cared for throughout their lifecycle
Identify, control, record, report, audit and verify services and other configuration items (Cis), including versions, baselines, constituent components, their attributes and relationships
Account for, manage and protect the integrity of Cis through the service lifecycle by working with change management to ensure that only authorized components are used and only authorized changes are made
Ensure the integrity of Cis and configurations required to control the services by establishing and maintaining an accurate and complete configuration management system (CMS)
Maintain accurate configuration information on the historical, planned and current state of services and other Cis
Support efficient and effective service management processes by providing accurate configuration information to enable people to make decisions at the right time – for example, to authorize changes and releases or to resolve incidents and problems
Ensures the appropriate inputs and outputs of the process are being produced
Guides process practitioners (anyone that executes any activity within the process(es)) appropriately
Develops and leads routine trainings, table tops, and lunch and learns to promote overall process knowledge and adoption
Develops and provides training for process analysts in the day to day operations of the designated process
Produces and monitors process KPI reports
Leads routine process audits and provides leadership reports
Facilitates Continual Process Improvement efforts and assists the Process Owner in strategy to mature the processes and publish hard value statements
Supports process integration with other ITSM processes
Provides availability 24 x 7 as needed to provide emergency process guidance and direction to process practitioners
Handles routine, day to day process issues that may arise
Facilitates routine meetings with cross-functional teams to drive process activity
Routinely handles conflicts and politically charged situations to help drive teams to resolution
Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
May be required to float to other departments (within scope of competency and qualifications) based on business need
May be required to perform on-call duties on an ad-hoc basis or on a regularly assigned shift
5 years relevant experience with IT
Prior experience supporting IT Service Management process areas

118

Process Lead Engineer Resume Examples & Samples

Strong leadership, collaboration, negotiation, interpersonal and team-building skills. Experience in systems engineering, product development, and process improvement
Working knowledge of systems engineering methodologies, CMMI and ISO concepts
Bachelor's degree in a technical field and minimum of 5 years of systems engineering experience
U.S. citizen and current security clearance – secret (or ability to obtain)
Advanced degree in a technical field and minimum 7 years of experience
Experience with engineering, manufacturing, operations planning & control and/or supply chain
Experience with Agile and MBE methodologies and associated tools
Six Sigma training and/or Greenbelt
Completed minimum CMMI v1.2 Level 3 Training

119

Business Process Lead Resume Examples & Samples

Analyses business processes and information flows to establish, develop/improve the overall supply chain function’s effectiveness and efficiency and in compliance to related Corporate and regulatory requirement
Works with cross-functional managers to gain consensus on team project priorities. Leads supply chain group support of major business systems initiatives such as SAP enhancements
Works with Corporate, Operations, IT, Supply Chain as well as Materials/Supply Chain functions across the plant network in the prioritization of the process to set priorities. Define user requirements specifications, create testing scenarios and successfully roll out new IT/SAP projects and enhancements
Work with the users in the Supply Chain Team to define and test SAP reports, databases or other systems functionality and tools as required
Additional Duties:Develop and administer technical skills assessments for systems (e.g. SAP) to Supply Chain personnel to identify training needs requirement
Design functional /systems/ tools training and educational documentation for employees in Supply Chain Functions. Implement Business Essentials tools for the Supply Chain Dept
Create reports for Supply Chain Department and benchmark with other BSC sites. Develop and roll out corporate projects in production plants
Ensure sustaining of correct materials flow. Governing the process of delivering materials to the production lines until end customers
Work with corporte leaders to influence planned systems changes
Identify system improvement opportunities. Lead and work with users to identify, diagnose and solve system issues
8 years of work experience with 3 years in supply chain/demand planning/business process function
Experienced in ERP i.e. SAP transaction in particularly Material Management, Sales and Distribution module with interfaces with other related function e.g. finance(GST refund), sales & demand planning
Well-versed in business process e.g. Source-to-Pay, Order-to-Cash requirement including strong understanding of the various master data requirements
Experienced in managing and liaising with international trade requirement and compliance, including supply from sister companies / sites. Exposure to a Multi-national Corporation (MNC) environment
Experience in SAP/MRP system implementation or upgrade would be an added advantage

120

Process Lead-gss Resume Examples & Samples

1year experience using Walmart internal accounting systems (for example,Retail Link,QMF)
1year international customer service experience
1year project management experience
2 years experience using basic functionality of word processing,spreadsheet,and database software

121

Distributed Process Lead Resume Examples & Samples

Provide detailed analytics for the Global Command Center and Core Infrastructure Teams to be able to utilize
Lead respective infrastructure projects to deliver additionally Service Monitoring and Level 1 support for the Core Infrastructure teams
Maintain continuous relationships with the Points of Contacts (POC) in Core Infrastructure Services
Created business tailored solutions to improve the service offerings provided by the CTI Command Center Operations
Provide insight regarding technology platform, the individual is aligned to properly communicate effectively improvements identified within technology to strengthen the business operations and internal management team relationship
Interaction with and oversight of Regional Platform Leads to ensure consistency is reached amongst the technology supported within all three Command Center
Assist in creating consistent training for all technology functions globally for Service Monitoring and Level 1. The individual will coordinate efforts with the GCC Training team to ensure the training material is up to date, in a timely manner
2+ years with Excel and ability to demonstrate proficiency
2+ years experience with detailed analytics and critical thinking
Basic knowledge and understanding of databases and programming
Effective Communication skills with ability to communicate with Senior Management comfortably
Experience with lean methodology
2+ years project management experience
2+ years with process improvement and mapping

122

GL Process Lead-bangalore Resume Examples & Samples

Provides moderately complex financial analysis that is either transactional or analytical for a financial function or a business
Establishes and maintains relationships with business leaders to actively ensure financial analysis needs are met
Handles more complex business issues
Provides analytics to business initiatives
Develops a deeper understanding of HP's financial processes and a detailed knowledge of the business
First level university degree with a focus in business or economics recommended or equivalent experience
Typically 2+ years of experience as a financial analyst
May have experience in more than one finance function
Basic understanding of accounting processes and principles
Good business application skills (e.g., Microsoft Excel)
Good teamwork skills

123

Performance Management Process Lead Resume Examples & Samples

Deliver in line with finance service centre strategy to meet agreed SLAs KPI targets and budgets (including controllable costs and staffing levels within the area)
Through effective leadership and promotion of Equal Opportunities, reinforce management practices and communication processes to define and enhance individual and team performance and inspire positive motivation and commitment of all staff within the R2R team
Ensure that all selection, training, development and deployment practices for the R2R team are operated effectively in order to minimise attrition and ensure staff performance, leadership and development potential is maximised
Manage the R2R team input into the quarterly GBS Due Diligence process, and take accountability for internal control integrity across the FA process
Support key central projects
Lead the Performance Managers & Analysts who are
Accountable for the performance reporting activity across the cluster
Responsible for the annual planning & rolling forecast process for the cluster
Accountable for the delivery of the cluster’s annual Plan process, managing the process with support from Sales and Marketing to ensure complete alignment. Responsible for the validity, accuracy and performance insights (multiple lenses, i.e. brands, channels, geography, strategic accounts, etc)
Drives strategy refresh activity through translation of financials to enable the business to fully understand the impacts of decisions
Accountable for the Rolling Forecasts (RFs) based on, and integrated with, the LBM forecast to support the E&A GFO submission, including the timely reporting of the forecasts. Includes specific performance insights and associated analysis (Vulnerabilities & Opportunities) ensuring that the forecast have integrity and have been subject to sufficient level of challenge and subsequently fully reflect business risks
Contributes to business case preparation & subsequent review of FMs & CAPEX expenditure where required. Facilitates conversations between relevant parties to ensure underlying performance is well understood and to proactively challenge and propose performance improvements
Monitors the in-year performance, develops and maintains KPIs to track performance, recommends and implements interventions where necessary
Partners with other business stakeholders, including the ARC team members to provide detailed analysis of focus areas of performance, providing insights and interventions as required
Drive process improvement, standardisation, integrity and assurance initiatives for the Performance processes.Create foundations of GBS Performance Management Services & devise an optimized framework managing business complexities in a proactive & credible way
Ability to support and implement a strategic plan across a team
Relevant previous experience in a leadership position, delivering financial performance reporting accountabilities
Experience in leading and managing teams, preferably in a large scale shared services operation, using best practice techniques including work efficiency management
Ability to use a wide range of tools and techniques to lead, guide, motivate and support staff and makes full use of opportunities to coach and develop managers and other direct reports so as to maximise their performance, leadership and development potential
Proven track record demonstrating ability to interact with and influence people at all levels within the organisation
Proven leadership experience working with diverse cultures and able to coach team in order to improve capability
Extensive experience of reporting and MI processes (actuals, RF & plan) with a focus on performance analysis and intervention
Ability to quickly assess areas requiring attention and/or intervention, with a strong demonstration of business partnering to drive business performance

124

Production Process Lead Resume Examples & Samples

1-2 years work experience
Ability to work with data and information
Intermediate Microsoft Excel skills
Demonstrated ability to assimilate technical data to support recommendations
Demonstrated self-motivated, personal leadership
Ability and commitment to drive change in the organization
Leadership skills, ability to lead a small project team
Ability to present to small groups
English language - medium level
Familiarity with structured problem tools useful but not mandatory
Specific technical mastery useful but not mandatory

125

Data Migration Process Lead Impact RR Resume Examples & Samples

Deployment of the global solution for Release 2 countries / entities
Process design for Release 2 gaps, e.g. Dual GAAP, systems integration testing, development of training materials, assistance with change management, cutover at the Go Live date and ongoing support to the users following deployment
ERP implementation experience
Good knowledge of SAP ECC6 0 FI, CO, AA, AR, AP, PS
Qualified or part qualified accountant
Advanced Excel skills for analysis and reconciliation
Ability to manage large amounts of data
Experience of process analysis and design
Experience of working within an international environment
Knowledge of Oracle

126

Global Demand & Fulfillment Process Lead Resume Examples & Samples

A Minimum of 7 years functional experience in Demand Planning or relevant field of expertise with significant exposure to Commercial operations
5 years of working with SAP APO, ECC
Experience with Rapid Response or relevant other DRP is a plus
Proven know how in Business Analytics, MS Access, MS Excel, MS Office, MS Word, MS Power Point,
Direct hands on experience with Demand Planning Systems, Supply Chain Systems deployments, hyper care and sustainment
Subject Matter expertise in the areas of Forecasting, Demand Planning and Management, End to End Network Planning, Inventory Management, Value Chain Management and strong analytic skills
Exhibit strong relationship building skills and have the ability to effectively interact with cross functional teams and influence them through a business focused approach
Strong team-player with leadership, interpersonal, presentation skills and communication skills
Excellent problem resolution skills with ability to work under pressure in a highly visible role
Proven Track record of implementing complicated Supply Chain Planning processes and continuous improvement initiatives (Project/Program Management) as well have a strong understanding of Master Data and its important place in today’s processes and systems
Related experience in the areas of Commercial Third Party Management as well as S&OP/IBP is a strong plus

127

Process Lead Resume Examples & Samples

Monitor production to ensure that quality, productivity, and cost standards are maintained
Provide employee training to ensure that employees are performing job responsibilities effectively
Assist with the supervision of sanitation operations as necessary to promote and maintain a clean and food safe environment
Enforce plant rules, regulations and procedures
Evaluate subordinate performance, communicate with employees, and provide information for work performance improvement
Participate in the support of plant and company safety programs, promoting and maintaining a high level of awareness and adherence to defined employee safety requirements such as lock-out/tag-out, personal protective equipment, confined space entry, etc
Bachelors' degree in Business Administration, Supply Chain, Engineering, Food Science, Agricultural Sciences, or other Natural Science degrees preferred. Other degrees will be considered
Two years+ supervisory experience preferred
Previous experience working in a manufacturing environment preferred
Understanding of manufacturing processes and loss
Knowledge of GMP’s
Working knowledge of plant equipment and safety
Ability to distinguish normal/abnormal
Excellent communication, interpersonal, problem solving and organizational skills
Previous experience in a food-processing or manufacturing environment is a plus
Ability to work weekends and/or shift work with a strong work ethic and employment history
A self-motivated individual that is able to multi-task and lead others

128

Senior Business Process Lead Resume Examples & Samples

Oversee CSI initiatives, process improvements and service improvements
Ensures performance is optimized
Continually measures performance by determining what needs to be measured and directing resources to do so
Activities include directing process engineering activities, assisting Engineers with the product selection process by helping to gather requirements and determining a methodology for selection
Creates and designs user surveys and performs analysis on the results
Interacts with change management and transition activities to ensure continuity of operations
Provides reports to DHS
Analyzes business and technical processes to formulate and develop new and modified business information processing systems

129

Process Lead Resume Examples & Samples

Design way of working in the Supply process
Develop strategies into process requirements
Reengineer business processes in the Supply Chain
Assess capability in the end to end processes
Manage financial result

130

Process Lead Resume Examples & Samples

Think Data, Data, Data
Deploy Analysis and Reporting Activities in Business Intelligence Environments
Perform Full Analysis Lifecycle and efficient plan including requirements, design, implementation, tests and delivery
Mine massive amounts and perform large-scale data analysis to derive into useful business insights
Understand business problems, translate them into quantitative models, and help choose the best applicable statistical and analytical tools to drive a solution
Opportunities to work with: SQL, R, Python, Java, C++, C#
Openness for your ideas, innovation and improvements
A great team!

131

Process Lead Flylight Team Project Resume Examples & Samples

Dissect, stain and mount Drosophila brains and ventral nerve cords (adult and larval). All steps must be performed at consistently high quality according to established protocols
Image Drosophila brain and ventral nerve cords using Zeiss LSM700; LSM710 and LSM780 confocal microscopes
Train and guide research technicians to perform multiple tasks while planning and coordinating the team’s day-to-day schedule
Quality control of confocal images and any other aspect of the workflow
Keep meticulous records, document work effort, schedule and estimate time for upcoming projects, and prepare reports
Communicate effectively with the manager, team members, researchers, and other support groups at Janelia
Demonstrate proactive and flexible problem solving
Report on the production process output and microscope performance on a weekly and monthly basis
Participate in project meetings and planning sessions
Master’s degree, PhD, or equivalent education and experience in the life sciences
Experience in tissue preparation and confocal microscopy (experience with Carl Zeiss confocal microscopes preferred)
Experience in Drosophila Biology / Neurobiology is a major plus
Demonstrated ability to work in a team, meeting or exceeding predetermined scientific goals and milestones
Previous experience in project management is a plus
Expert knowledge and hands-on experience in immunohistochemistry and confocal imaging
Excellent interpersonal skills to communicate efficiently with colleagues
Strong organizational skills to develop and optimize project schedules and team planning
Commitment to the team’s goal of providing outstanding technical support for research projects

132

Private Bank Global Process Lead Resume Examples & Samples

Strong with Microsoft Visio (or ability to learn quickly)
Very Good communication (Written and Verbal)
Ability to work with management comfortably
Self-Starter and ability to take ownership
Ability to work under pressure and meet tight deadlines

133

Soy Process Lead Resume Examples & Samples

2 or more years of experience in a manufacturing setting
Ability to understand process flow and equipment interlocks
Ability to solve basic troubleshooting situations related to equipment operation
Familiar with basic computer applications including MS Word and Excel
Ability to solve simple math problems relating to formulation calculations
Must be able to work overtime and weekends
Must be able to pass a pre-employment medical and fit test for respirator use
Must be able to wear hard hat, hair net, safety glasses and safety boots

134

CSB Germany Demand Generation Campaign Manager & Process Lead Resume Examples & Samples

Process lead for marketing plan execution DE/FR/SW ; creative asset feedback/Vendor funding processes/coordination of localization process.Execute all planned Demand Gen activity on time, in full and to a high level of quality. Maintain detailed project plans to ensure delivery
Manage regular project planning and update meetings to monitor and drive progress. Drive consistency of messaging to CSB end customers across all RTMs – Direct Offline, Online
Link closely with the Retail and Direct teams to ensure sharing of plans, cross-fertilisation of activities and transparency of all initiatives to ensure consistent delivery of coherent messages to end customers
Ensure that all Vendor Funding partners are aligned, approve all plans and that all funding requirements are met. Provide comprehensive proof of execution details in line with Vendor Funding requirements and process to ensure that net marcom targets are achieved
Engage external Partners effectively. Specifically Agency Management 1)providing written briefs to agencies on all key projects; 2) ensuring pro-active and clear communication in a timely manner; 3) positive and professional behaviours are upheld; 4) Ensure timely decision making to get to deadlines make sure message is understood and outputs match expectations
Manage Comms plan – with a focus on effective ‘Messaging’ which resonate with our target audience groups. This will include representing the DE/FR/SE market in all conversations on Comms development with Global
Have regular interlock with the merchandising & online team to ensure the messaging, the offers, the price point and the products are aligned with the go to market strategy and vice versa; provide feedbacks and ideas, voice over challenges through good team work interactions
Language: German fluent (must), English business level
Proven, successful Marketing experience in the Consumer market
Considerable experience in managing and getting the best out of Media agencies
Specific experience of key vehicles – Search, Affiliates, Digital display
Mix of analytical and creative skills. Strong, structured Project management skills
Fluent in English, highly articulate and well developed language skills to help drive effective comms
Commercial awareness and understanding
Strong operational capability. Diligence. Attention to detail. High quality of work output. Strong Team player
Demonstrable ‘Entrepreneurial Spirit’ and fresh thinking approach. Ability to effectively motivate and manage agencies
Knowledge of Consumer PC/technology market a positive but not mandatory
Diligence and accuracy of work. Positive emotional attitude. Self-aware and high willingness to learn and develop

135

Enterprise & Partner Migration Tools & Process Lead Resume Examples & Samples

Customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
Demonstrated ability to think strategically about business, product, and technical challenges
Proven track record of managing and delivering large-scale IT projects including definition and execution of successful project controls on a large scale
Highly technical and analytical, possessing 5-7 years of implementation/consulting experience
Deep hands-on experience leading the design, development and deployment of business software at scale
Strong track record of implementing AWS services in a variety of distributed computing environments
Integration of AWS cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc
Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
Working knowledge of software development life cycle (SDLC) and agile/iterative methodologies required. Scrum Master experience a plus
Experience working within software development or Internet-related industries
Strong verbal and written communications skills and ability to work effectively across organizations
BS level technical degree required; Computer Science or Math background preferred; MS degree desired
Visible IT Industry thought leadership on relevant topics related to enterprise IT infrastructure
Vertical industry sales and delivery experience of contemporary services and solutions
Experience with design of modern, scalable delivery models for technology consulting services
Business development experience including complex agreements w/ integrators and ISVs
International sales and delivery experience w/ global F500 enterprise customers and partners
Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc
Advanced degrees in engineering and/or business

136

Pharmacovigilance Process Lead Resume Examples & Samples

Lead the business component of IT projects/systems related to assigned processes, leading enhancements and managing releases with impacted line functions
Lead the resolution of queries from other functions and Country Organisations (COs) related to assigned processes and act as consultant to Patient Safety associates and other line functions on regulatory requirements. 5. Perform impact assessment on emerging regulations and ensure ongoing compliance of assigned processes to global regulatory requirements
Establish clear processes for tracking (Key Performance Indicators), compliance reports and quality checks for assigned processes to monitor regulatory compliance as well as compliance to internal requirements and, in the case of any delays, investigate the root cause and implement corrective and preventative actions
Develop the training and communication strategies for assigned processes for Novartis and third party associates and, produce and maintain the required training documents
Act as the subject matter expert for assigned processes during audits and inspections, lead the preparation of responses to findings and the development and implementation of corrective and preventative actions
Represent Novartis externally as a subject matter expert for assigned processes
Support the Head of Pharmacovigilance Process Excellence and Metrics Analytics / Group Head of Pharmacovigilance Process Excellence and Metrics Analytics in developing and implementing operational strategy for assigned processes including outsourcing strategies
Deputize for the Head of Pharmacovigilance Process Excellence and Metrics Analytics / Group Head of Pharmacovigilance Process Excellence and Metrics Analytics and assist with the recruitment of new staff

137

Operations Process Lead Resume Examples & Samples

Leadership skills, strong communication skills, and effective organizational skills
Excellent oral and written skills with demonstrated commitment to written documentation
Well-honed critical thinking skills
Understanding of Cloud technologies and Operational Support for Platform as a Service and Software as a Service
Demonstrated understanding of regulated environment - FDA Quality System Regulation (21 CFR 820), and EU – Medical Device Directive (MDD) requirements
Understanding of FDA Development Guidelines, IEC 62304, AAMI TIR 32, and ISO 14971
Project Management Professional (PMP) certified a plus
Training in and understanding of ITIL

138

Senior Process Lead Resume Examples & Samples

Coordinating all activities related to the external procurement of Products/Services
Competent in problem solving and solution definition
Searching for new solutions, supplier, cost optimizing
Identifying potential opportunities that may lead to improvements in cost, quality and delivery
Responding to queries and solving problems related to finance process
Salary adequate to your competencies

139

A-senior Process Lead-john Deere Resume Examples & Samples

Interact with client stakeholders to get required inputs for resolving errors and executing workflow tasks
Interact with and guide the offshore team executing transactions
Establish a process to periodically analyze the full range of activities and services provided to manage and resolve the PDM error logs
Present recommendation for future programming improvements and training opportunities
Governance, Client Communication and Status reporting to client management
Training, team mentoring and knowledge management
Project quality. SLA and risk management
Help and guide the team to resolve systemic, redundant, and simple errors
Forward unresolved errors to unit contacts / Coordinate with the units to resolve those errors
Establish and maintain a tracking and reporting system to confirm that errors are corrected in a timely manner regardless of the manner of resolution

140

Business Approvals Process Lead Resume Examples & Samples

Ability to deliver against strict and often tight deadlines
Highly organised and able to demonstrate a track record of achievement
Technically strong with high systems literacy (particularly MS Excel)
Resilience in order to cope with the many varying demands from functional management
Well-developed communication skills, as the role will involve liaison with finance and non-finance personnel throughout the organisation
Comfortable in managing the needs and dealing with senior stakeholders
Good understanding of organisational structure
Person wanting to make an impression on the department, and flexible enough to support the wider team / function
Ideally, the role should be filled by a qualified accountant although candidates studying towards a recognised Accounting Qualification with relevant experience will be considered

141

Process Lead-rtr Resume Examples & Samples

50% Ownership of monthly checklists: coordination of regional schedule for JDE Period End Close to ensure financial deadlines are kept while providing support and collaboration with Regional PEC Coordinators to resolve JDE Period End Close issues
15% Coordinate with Regional JDE PEC Coordinators
10% Coordinate and/or collaborate with Global RTR GPO Team & Regional PEC Coordinators for ensuring adherence to required global standards
15% Project work: work with Global RTR GPO Team & Regional PEC Coordinators to execute continuous improvement projects related to JDE Period End Close and the use of Runbook Smart Close functionality
Bachelor’s degree in Accounting/Finance/IT or equivalent business experience
5+ years accounting experience
Ability to take initiative and work both autonomously and as part of a group
Ability to work with team members located in different countries, with different cultural backgrounds, and at various levels in the organization
Ability to coordinate and facilitate discussion with multiple constituencies and to bring the groups to consensus
Must possess good organizational skills
Demonstrates clear and concise written and verbal communication skills and good listening skills
Demonstrates strong analytical skills, able to investigate problems, find solutions, and determine best approach to resolve issues

142

Prtp Process Lead Resume Examples & Samples

60% Manage Procure to Pay operations supervisory responsibilities for invoice processing of PO Invoices, Non PO Invoices, debit memos, credit memos, Payment proposals generations, executions and handling of the payment exceptions etc
15% Booking accruals/reversals, resolving period close exceptions and closing the period
10% Balance sheet reconciliation
10% Build and maintain relationships with BU partners. Participate in any special projects
5% Participate and conduct COSO and other Finance job family trainings
Knowledge and experience of handling Procure to Pay process operations in shared services or in an outsourcing organization
Ability to document effectively and communicate with cross-border colleagues/customers
BA or MBA in Finance and Accounting
6-8 years of experience in finance operation with good expertise in Procure to Pay and related Finance processes
Prior experience of managing a team with people management responsibilities
Experience of working in shared service operations would be preferred
Self-starter with excellent MS-office skills
End to end process knowledge on PTP
Superior Team management and supervisory skills
Advanced working knowledge of MS_Office (Word / Excel/ Powerpoint)
Excellent Interpersonal & Communication Skills

143

Process Lead-bookings Operations Resume Examples & Samples

Assume SME (subject matter expert) role with knowledge of end to end process of Bookings and Manual Adjustments
Partner with cross functional teams on company-wide initiatives to ensure programs are in adherence to the World-Wide Bookings Policy
Understand the processing of License, Professional Services Organization (PSO), SDP & Renewals orders
Drive business calls, handle multiple stakeholders, and be accountable to senior management by producing/maintaining accurate data
Assist in integrating newly acquired companies into the Bookings system
Drive steady improvements to and automation of current processes and reports with a focus to drive innovative analyses
Deliver quality output with an attention to detail
Understand impact of the order process and adjustments to downstream teams such as Finance

144

Process Lead Resume Examples & Samples

Mange & develop the relationship with the client. Be the single point of contact across domains for selected clients
Process management. Ensure that the service levels meet the requirements of SLA
Ensure operating effectiveness of various control measures and procedures in place
Be involved in securing operations for newly transferred processes

145

Process Lead RTR Resume Examples & Samples

7 to 10 years for Process lead in finance operation with good expertise in Record to Report and related Finance processes
Self-starter with good MS-office skills
End to end process knowledge on RTR
Working Knowledge of ERP (JDE) would be preferred
Flexible to work in any shifts
To work independently with limited supervision
To demonstrate analytical skills
Good working knowledge of MS_Office (Word / Excel)
Good Interpersonal & Communication Skills

146

VP-data Process & Infrastructure Process Lead Resume Examples & Samples

Apply critical thinking in evaluating current and target state processing
Seek opportunities to strengthen controls and automate / reengineer processes to both strengthen processes and create efficiencies
Evaluate process capabilities in light of regulatory requirements
Manage projects arising from automation & reengineering opportunities identified
Role supports various regulatory initiatives (CCAR, OCC Heightened Standards, BCBS 239, etc)
Interacts with 1st and 2nd lines of defense and stakeholders at various levels within the organization
Ability to synthesize complicated processes into process flow diagrams
At least 5 years of financial industry experience
Strong knowledge of regulatory requirements (Heightened Standards, BCBS 239, CCAR, etc.)
Sound knowledge of re-engineering complex financial processes and ability to seek process improvements
Strong understanding of governance and controls over complex financial processes
Broad product knowledge
Strong understanding of project management
Computer literacy – Office Suite, etc
Strong organizational, time management (prioritization of tasks)
Quality orientation and attention to detail
Interpersonal skills/ Communication skills / teamwork/Assertiveness
Ability to deliver a sound product under tight cost and time budget constraints
Proactive, problem-solving approach to responsibilities
Proactive involvement in business process enhancements
Strong Business Writing Skills

147

Business Process Lead Resume Examples & Samples

Leading Business Process design work for managing online orders in 3M’s partner portal
Articulating business requirements per project standards
Developing world-class user experience in partnership with 3M’s user experience team
Supporting functional design authors with subject matter expertise
Identifying and preparing communication materials
Supporting go-live activities through preparation of release notes, test script development, and test script execution
Minimum of three (3) years of technical project experience in an enterprise development environment
Experience working on eCommerce implementation projects
Master’s degree (MBA or MIS) from an accredited university
Two (2)+ years’ experience working with Agile software development methodology
Six Sigma Green Belt certification or higher
Previous 3M order management experience

148

Rtr-process Lead Resume Examples & Samples

7 to 12 years for Process lead in finance operation with good expertise in Record to Report and related Finance processes
Prior experience of doing onsite migration and experience in creation of effective desktop procedures/standard operating procedures
Strong team player and ability to handle tasks under pressure and in a timely manner with required quality

149

Analytics & Process Lead Resume Examples & Samples

Responsible for Delivery of Analytics for Global Sourcing. The Lead will execute projects that enable process transformation, Technology deployment and change management that will provide the Procurement organization with clear visibility and efficient use of the financial and required data to drive breakthrough performance in cost savings and efficiencies. The Lead will be the responsible for driving analytics excellence
Support Strategic sourcing business objectives and goals. Directly contribute to the Procurement value creation goal through process efficiency and provide Continuous Improvement Projects
Implement leadership reports, providing tracking on key departmental KPI's
The Lead will be able to analyze and organize data. Drive value for the Procurement Organization and help build consistent Metrics across the organization
Lead/manage interactions with key stakeholders, Collaborate effectively across different organizational levels, functions, businesses, and geographies to realize procurement goals and objectives. Work with business unit leadership to report and monitor process compliance
Implement harmonized standards across the global organization, effective controls and companywide spend management and reporting. Develop and implement P2P initiatives to reduce transaction costs, consolidate volume and create efficiency. Develop systems policies and procedures for the operation of procurement activities
Conduct current state assessments to identify gaps to standard model, Develop and implement gap resolution / implementation plans
Lead process improvement projects as assigned in diverse areas such as Requisition to pay process, Sourcing processes etc. Execute implementation plans to deliver quality results within defined timelines
Remain current with market trends through relationships with suppliers and market experts; identify and communicate new technologies and solutions to key problems in the systems area
Minimum of Bachelor’s degree in Business, Management, Accounting or Finance, or related field, Master’s degree preferred. Minimum of 5 years’ experience with SAP or other ERP as well as experience with Microsoft Excel and Word
Strong research and analytical skills with the ability to create executive level analytical work products that support the recommended Procurement strategies
Self-motivated with ability to manage multiple projects at any given time
Provable negotiation skills with the capability to put forth examples of recent significant accomplishments
Proficiency in software applications: Excel (incl. VBA), Word, and PowerPoint
Experience using analytical software such as Tableau, Qlikview or similar applications
A very high proficiency in business communications both written and oral
Strong conceptual understanding of business, finance, and accounting

150

Process Lead Resume Examples & Samples

Working in continuous improvement end-to-end working groups carrying out governance and benefit realisation
Process mapping i.e. ‘as is’, ‘to be’ and in some instances Operation Model observations
Introducing controls such as preventative, detective, tolerance driven, error proofing
Ensuring metrics are meaningful and tell us if we are getting better or worse
Supporting Process Champions
Participating in ad-hoc projects
Creating, validating, refining and expanding the model
Contributing to delivering the departmental process objectives
Process expertise, experience of creating, analysing and maintaining business process models in a standard modelling tool, preferably applying BPMN
Able to discover and analyse complex process flows within a defined process architecture applying a standard notation (EPC / BPMN)
Performance and productivity oriented to drive quality Programme performance and delivery
Proven experience with Risk Management and/ or Control policies and procedures
Able to run Process Discovery workshops with process performers and play back findings to senior member of staff, including gap analysis of requirements vs current capabilities
Good working knowledge of the Legal and/ or Compliance processes
Good problem-solving skills, able to identify and structure issues, run accurate analysis and synthesise recommendations and focused on results
Lean and/or Six Sigma Process experience (beneficial)
Work experience in a Compliance, Ops Risk or other 2nd line control function within a global/universal bank (beneficial)

151

Process Lead-VP Resume Examples & Samples

Understanding and interpreting existing business process and future requirements
Creating, validating, refining and expanding the model (where appropriate)
Detailing the model from Process to task and procedures into training materials
Planning, execution and delivery of problem solving and other associated workshops (including documentation and communication of outputs)
Previous experience working effectively in globally diverse teams and matrixed organizations
A minimum of 5 years experience in Financial Services (industry or FSI consultancy) with understanding of core banking products, front-to-back processes and market/regulatory trends – notably in the domains of Money Laundering, Risk Assessments and/or CTF/Sanctions
Other skills including
Maturity of approach and high levels of integrity
Organised and structured work style, working calmly under pressure
Strong analytical, workflow and data interpretation skills
Understanding of Compliance, Anti Financial Crime or Risk Assessments within Banking with working knowledge of the Legal and/or Compliance processes
Very good communication, documentation and presentation skills (written and verbal)
A minimum of 3 years experience as a Business Analyst
Able to prioritize and deliver according to strict timelines and quality standards
Able to work independently as well as part of a team
Proficient in the use of MS Office Suite (Project, Excel, Word, Visio and PowerPoint)
A committed individual with a strong desire to be successful in his / her role and to keep himself / herself updated to the latest PM standards / techniques
Native or fluent command of English
Bachelors degree required in one of the following majors: business, engineering or computer science
Experienced implementing / optimizing processes for AML/AFC
Lean and/or Six Sigma Process experience tools

152

Agile Tools Process Lead Resume Examples & Samples

Set guidelines for the “Suntrust” way to use the tool and craft training
Craft guidelines for access and permissions
Manage/monitor the license usage (usually do true-ups every 6 months) to reconcile invoicing with usage
Monitor ongoing tool usage and counsel teams that aren’t aligning with guidance
Create dashboards for different levels of leaders, business & tech
Monitor/approve requests for custom fields and features
Train team on correct tool usage
Create a conversion pipeline of teams and work with each team individual to move to the new workspace
Assist team members in creating and maintaining developer and production environments
Possess working knowledge of continuous delivery tool sets and insight into rapid deployment, automation, monitoring and troubleshooting around the cloud hosted environment
Assist team members to develop and maintain tooling to assist with things like integration tests, performance tooling, building production and staging environments, CI systems, source control etc

153

Business Process Lead Resume Examples & Samples

Oversee, identify and manage the Process related deliverables to help ISA Global Programs achieve their business goals
Analyze current processes
Design functional process requirements
Create gap analysis considering current state processes and defined requirements
Re-engineer/Design processes to improve delivery, reduce complexity, incorporate ownership, minimize duplicate data capture/entry, and foster organization wide collaboration
Integrate new or re-engineered process with people and technology
Deploy process through change management initiatives
Define means of maintaining process, and measuring performance
Identify risks and exploit operational, technical, and collaborative opportunities
Develop best practice policies, processes and procedures and work instructions that enable continuous improvement
Establish RACI to sustain the changes proposed
Ensure alignment of requirements with stakeholder and leadership’s expectations
Ability to support the following organizational/business transformation deliverables
Current state organizational assessment and gap analysis
Future state organizational design principals and goals
High level future state business functions, services and processes
High level operating model and organizational structures
Competency and skills assessment and gap analysis
Future state role and job descriptions
High level governance model and use cases
5+ years of relevant work experience in process analysis and design
Knowledge of process improvement principles and tools (selection, application and training)
Demonstrated experience of developing process flows, delivering results
Excellent Data Analysis skills
Experience working independently to quickly prioritize efforts in a fast-paced environment
Ability to operate and work with all levels of the organization, both strategically and tactically, including Senior Leadership
Able to see the “big picture” (visionary)

154

Process Lead Resume Examples & Samples

Change management
Driving performance through Loss elimination and continuous improvement
Compliance and adherence to the standard

155

Process Lead-incident / Problem Managment Resume Examples & Samples

Responsible to assist in creating the Problem process for the STSC Department at SCL Health
Responsible for producing Key Performance Indicators (KPI’s) and ensuring there is a reduction in incidents and / or minimizing the impact of these incidents via problem management
Produces Problem Management reports and management information
Needs to have innovative approach as problems are unique and need to use different RCA techniques
Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis)
Prevents the replication of Problems across multiple systems
Reviews the efficiency and effectiveness of the Problem control process
Monitors the effectiveness of error control and makes recommendations for improvements
Maintains inventory of problems under analysis and their current progress and status
Follows up issues and progress with problem owners where necessary
Drive all problems towards root cause identification and permanent fix
Good Interpersonal skills and organizational skills required
Bachelor’s degree in Information Technology, Computer Science, IT Management, Management Information Systems or related field

156

FAA Etass Engineering Process Lead Resume Examples & Samples

Graduate degree in engineering/engineering management, systems management or business management field and at least 10 years of demonstrated relevant experience
In lieu of a graduate degree, a bachelor's degree and 15 years of direct progressive experience relating to the management/ supervision of the design, development, test, management or acquisition of Air Traffic Control/Management (ATC/M) Systems
Must possess a Project Management Professional (PMP) certification
Expertise with Microsoft Office products, including Excel, Project, Power Point, Word, and Outlook
Experience with the FAA’s AMS system life cycle development
Candidate must be a United States citizen or a resident alien who has been lawfully admitted for permanent residence in accordance with the Alien Registration policy established by the office of U. S. Immigration and Customs Enforcement
Candidates must also be able to submit to and complete the appropriate background investigation and security screening via the Standard Form (SF) 85P, Questionnaire for Public Trust Positions

157

Process Lead Knowledge Management Resume Examples & Samples

Design, develop and deliver professional training portfolio to IP staff for use via an e-learning portal and classroom sessions
Liaise with key stakeholders to scope and design various training courses across IP
Centrally plan year round training sessions to best leverage existing resources while ensuring IP’s on-going training needs are met
Work with subject matter experts to develop content and ensure processes and policies are translated clearly and consistently and communicated via appropriate IP communications tools
Support and advise on the production of IP specific training via internal and external suppliers to meet deadlines and budget. Identify and analyse all the existing processes for IP staff and external users seeking operational support on issues with different tools and processes within IP
Seek opportunities to optimize knowledge sharing experience within IP, including tools and process improvement
Manage the offshore team in maintaining all content within the IP knowledge tools and ensure smooth operation
Resolve all escalated issues related to the knowledge management tools
Identify CI opportunities in relation to Knowledge Management including all of IP’s digital tools
Ensure that change management processes are adhered to with respect to Knowledge Management and Wiki activities
High level of interest in designing, developing and deploying knowledge management offerings
Experience in designing, developing and delivering professional training
Experience of working in a procurement environment
Excellent interpersonal, communication, presentation (including classroom / training sessions) and project management skills
Strong teamwork and influencing skills with specific experience working within a team developing good relationships with people at all levels and cross culturally
Ability to network effectively across BP to understand business needs and drive direction
Experience leading diverse projects involving cross functional teams with third party providers including setting priorities and schedules, organizing meetings, and facilitating discussions, addressing supplier issues effectively
Experience of working cross culturally and in an international environment
Ability to communicate and influence across different levels in the organisation

158

Credit & Collections Process Lead Resume Examples & Samples

Accountable for managing and monitoring all Finance processes in the credit process and customer related balance sheet accounts and income statement activity, providing accurate and timely management information and reconciliations as required
Manage the overdue performance for all businesses cross Europe
Manage relationships with
Recognised accounting qualification or relevant credit qualification
At least 10 years experience in Accounts Receivable area (Cash Collection, Credit Management)
Fluent English knowledge
Experience supporting and implementing strategic plans across a team
Relevant previous experience in a leadership position with equivalent Collections & Credit accountabilities
Demonstrated ability to use a wide range of tools and techniques to lead, guide, motivate and support staff and makes full use of opportunities to coach and develop managers and other direct reports so as to maximise their performance, leadership and development potential
Proven track record of networking, negotiating with, and influencing internal and external individuals and groups to make a significant contribution to the business whilst offering sound independent advice on Revenue & Credit matters
Relevant post qualification experience to deliver accountabilities of role
Relocation available

159

Process Lead Resume Examples & Samples

0 Principle Accountabilities
1 RTT / DMS / DDS
Helps conduct DDS as per the set frequency for the cell
Owns the Centerline Management system for the line(s), including
Establish CL targets & limits for the equipment owned by the team
Ensuring all CL audits are completed at the proper frequency
Develop control strategies to enable operators to respond to out of control situations
Training team members on documentation needed when running out of CL
Investigating, validating & updating new CL standards to eliminate losses
Executing weekly Health Checks, identifying gaps in system, implementing appropriate countermeasures and reporting in weekly DDS
Owns the Change Management DMS & validation processes
Including process benchmarking & reapplication across processes, modules and plants
Leads root cause problem solving efforts on key chronic losses for the line(s)
Coaches teams to build capability in problem solving skills and formal tools, including but not limited to Initial Problem Solving, Unified Problem Solving, 6W2H, 5Why’s, Weibull, S-Shape and Loss Allocation Tool
Shifts are manned by both skilled and semi-skilled workforce represented by a CBA. The relatively low worker education base and the local unemployment scenario pose multiple challenges considering the influx of new technology which necessitates job rationalisations. The volatile unionised environment in the adjoining area coupled with the high unemployment factor make it all the more challenging to continuously improve productivity and job rationalizations which are an integral part of our on-going technology improvement footprint. Furthermore in the absence of a ‘Performance’ based worker remuneration system, alternate motivational means are used. Continuous training and skill gap analysis is requires to bridge the skill gap. (Technical training, On job training, softer aspects training etc)
2 Knowledge Skills & Experience
Achieves technical mastery of equipment and develops it in others
Good understanding of mechanical processes, both hands on and theory
Overall strong technical skills
Understanding of storeroom operating strategies
Ability to effectively coach and train others
Interpersonal collaboration skills
Initiative in changing things and openness to change
Intermediate Microsoft Excel skills useful but not mandatory
Ability to effectively prioritize competing needs
High level of personal responsibility and accountability for results
Drive and aptitude to continue building personal capability

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