IT Process Analyst Resume Samples

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D Jacobi

Destini

Jacobi

7586 Samir Harbors

Phoenix

+1 (555) 252 7456

7586 Samir Harbors

Phoenix

Phone

p +1 (555) 252 7456

Experience Experience

Boston, MA

IT Process Analyst

Boston, MA

Torphy-Hand

Boston, MA

IT Process Analyst

Assist in developing process improvements for the invoicing functions
Keeps and shares process improvement knowledge and collaborates with others who want to conduct process improvements
Participates in the continual service improvement team and works as efficiently as possible to satisfy short term and long term goals
Design and update reports and establish baseline metrics at the outset of a process improvement initiative and analyze results over a period of time
Establishes and maintains effective internal and external working relationships
Performs analysis to understand the process owner’s vision and intent
Flexible working hours to accommodate diverse geographic locations

Houston, TX

IT Process Analyst for Change Management

Houston, TX

Mosciski, Cormier and Gaylord

Houston, TX

IT Process Analyst for Change Management

Work closely with the Service Desk and other support teams to ensure support and delivery of quality IT services
Ensure compliance with the process, procedures and standards when preparing, testing, distributing, installing, activating and verifying changes
Assist with processing, analysis and publication of management information, audit and reporting as well as the timely tracking, coordination, and communication, of process-related information
Perform audit on request for service queue and change queue to ensure that the change management process is being followed
Perform analysis of data repository content, identifying and resolving discrepancies and initiating/implementing mitigation measures
Develop and maintain effective working relationships with team members, business process owner and management
Provide input on internal processes to assist with service improvement initiatives

present

New York, NY

Senior IT Process Analyst

New York, NY

Robel Inc

present

New York, NY

Senior IT Process Analyst

present

Monitors industry trends. Gathers information from recognized industry experts and industry consortia
Consults and advises on deployment and effective implementation of improvement activities. May assist in deployment
Promotes the use of common practices and trains others
Advises on the development of measures of the efficiency and effectiveness of processes, methods and practices
May conduct reviews to verify results, collects lessons learned and recommends improvements
Provides an assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign and remediation validation
Coordinates the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities and internal/external remediation efforts

Education Education

Bachelor’s Degree in Business

Liberty University

Bachelor’s Degree in Business

Skills Skills

Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
Participate in the design of high quality processes that align with best practice and enable high quality service
Basic knowledge of Finance/Controlling: financial reporting, billing, charging
Possess solid communication skills; be able to work closely with other team members
Strong knowledge of Process Improvement, Process Mapping models, notations and tools
Excellent interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work including vendors
Excellent facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity
Ability to coach and help others learn knowledge or skills in a specific area
Ability to absorb and retain information quickly, specifically complex technical information
Ability to negotiate, solve problems and influence others to deliver positive customer service

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IT Process Analyst Resume Examples & Samples

Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
Write new and edit existing ITIL Process documentation
Develop and deliver knowledge sharing programs
Work semi-independently to research subject matter. Interact with IT development, operations, IT quality and business product management groups to obtain and exchange information
Perform moderately difficult analysis of existing documentation for impacts and update them accordingly when process or tool changes are made
Communicate status of project to team members, clients and departmental management
Multi-task and prioritize a moderate amount of concurrent assignments
Work with moderately complex graphics, tables and examples
Ensure that documents comply with department and Visa’s standards for presentation, format and content as stated in Visa’s style guide
Adhere to department procedures as directed by the department procedures guide
Perform peer reviews for readability, comprehension and adherence to style and procedures guides
Complete quality project artifacts
3+ years’ experience in IT Operations in a technical SME role
4+ years’ experience in IT process management/re-engineering initiatives
ITIL Foundation Certified with at least one intermediate certification. ITIL Expert certification is a bonus
Experience using and administering ticketing tools such as BMC Remedy
Good track record for innovation and measurable process improvements
Good presentation and communications skills across multiple levels of the organization, including senior management. Must be able to articulate messages across a variety of audiences
Experience working with multicultural teams in diverse geographic locations preferred

IT Process Analyst for Change Management Resume Examples & Samples

Perform day-to-day process execution and monitoring activities, ensuring response to services within the appropriate time frame to achieve service levels, critical success factors and key performance indicators
Work closely with the Service Desk and other support teams to ensure support and delivery of quality IT services
Assist and support the Process Manager and ensure that Change and Configuration Management practices enable sufficient impact assessment, risk evaluation, and testing, with adequate back-out and recovery plans
Identify and address process effectiveness, efficiency, and compliance issues, escalating to the Process Manager as required
Ensure compliance with the process, procedures and standards when preparing, testing, distributing, installing, activating and verifying changes
Assist with processing, analysis and publication of management information, audit and reporting as well as the timely tracking, coordination, and communication, of process-related information
Perform audit on request for service queue and change queue to ensure that the change management process is being followed
Perform analysis of data repository content, identifying and resolving discrepancies and initiating/implementing mitigation measures
A minimum of seven (2) years of experience of recent work with IT Change Management Process
Previous experience using ITSM software products (e.g., assyst, ServiceNow, Tivoli, Remedy) and ITIL-based processes
Intermediate knowledge of ITSM Change Management process
Proven track record of process analysis, support and reporting practices with demonstrable ability to execute day-to-day tasks and activities
Working knowledge of client/server, web, networking and storage environments, IT service delivery and support methodologies
Practical experience within a Microsoft work environment (e.g., Outlook, Excel, Word)

IT Process Analyst Resume Examples & Samples

Apply a structured change management approach and methodology for the people side change affected by IT projects and business re-engineering projects
Effectively and efficiently communicate change impact assessment and plan to business and IT stakeholders
The position is responsible for running meetings and facilitating group work sessions with business and IT stakeholders in order to identity process and organizational improvement opportunities
The incumbent must be able to leverage IT documents (i.e., MD50s) and resources (i.e., BAs) to gain a deep understanding of the technical solution being developed
The incumbent will be responsible for developing detailed process flows of the current state, identifying pain points and improvement opportunities, and developing future processes and supporting organizational structure
This position will also to present recommendations and alternatives to business and IT leadership and execute accordingly
Exceptional communication skills – both written and verbal

Senior IT Process Analyst Resume Examples & Samples

Provides an assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign and remediation validation
Coordinates the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities and internal/external remediation efforts
Performs analysis of assigned reviews over IT systems, projects and processes to analyze, integrate, transform and create efficient, sustainable and compliant results across IT, which leverages industry recognized practices where feasible
Bachelor's Degree in a related field or equivalent work experience required
Master's Degree in a related field preferred
5+ years of experience in performing business analysis, IT audit, process improvement and/or process analysis
Ability to analyze information and covert related activities into a comprehensive work plan
Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions
Ability to work within tight time frames and meet strict deadlines
Demonstrated interpersonal/verbal communication skills
Demonstrated time management and priority setting skills

IT Process Analyst Resume Examples & Samples

Audit, review and tracking of IT related R&M with a goal of annual cost savings
Review and code invoices and contracts
Tracking software approvals
Understanding corporate budgets and the Acquisitions Reqeust (AR) process
Learn the Thermo Fisher Scientific finance and purchasing processes and systems
Review large databases of detail from Vendors for payment processing
Answer intercompany related inquiries
Assist in developing process improvements for the invoicing functions
Understanding of sales tax and VAT
Understanding of Capital versus Expense
Microsoft Office skills required, specifically Excel and Outlook
Oracle, IBM, Microsoft, and other vendor invoicing

Senior IT Process Analyst Resume Examples & Samples

Promotes and supports the effective use of repeatable processes, methods and best practices within Information Technology
Monitors industry trends. Gathers information from recognized industry experts and industry consortia
Consults and advises on deployment and effective implementation of improvement activities. May assist in deployment
Promotes the use of common practices and trains others
Advises on the development of measures of the efficiency and effectiveness of processes, methods and practices
May conduct reviews to verify results, collects lessons learned and recommends improvements
Understanding of Service Management (ITIL) best practices
5+ years professional experience as an IT process analyst
Strong Process Management Skills including Improvement Methods and Measurements
Understanding of Lean management principles
Project leadership experience
Understanding of Boeing IT or other large IT organizational processes
Certified Lean Practitioner

IT Process Analyst Resume Examples & Samples

Bachelor's Degree in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of four years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions
In lieu of a Bachelor's degree, a minimum of six years of related work experience in technical infrastructure, IT Process design/process improvement or IT project management positions
Ability to learn Progressive's business services and processes including operational and support processes
Superior analytical, critical thinking and problem solving skills
Ability to interpret data and develop recommendations for moderately complex process improvements
Facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity with peers and managers onsite and remotely
Ability to coach and help others learn knowledge or skills in a specific area
Interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work including vendors
Ability to negotiate, solve problems and influence others to deliver positive customer service
Excellent listening, written and verbal communication skills
A self-starter who drives for results
Proficient in MS Excel and MS Word
Process Modeling, Requirements Analysis and Release Management skills are helpful
Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required
May require long period of sitting
May require prolonged repetitive use of upper extremities

IT Process Analyst, Senior Resume Examples & Samples

Provides an assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign, and remediation validation
Coordinates the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities, and internal/external remediation efforts
Performs analysis of assigned reviews over IT systems, projects, and processes to analyze, integrate, transform and create efficient, sustainable, and compliant results across IT, which leverages industry recognized practices where feasible
Preferred A Master's Degree in a related field
Required 5+ years of experience in performing business analysis, IT audit, process improvement and/or process analysis
Intermediate Ability to effectively present information and respond to questions from peers and management
Intermediate Ability to work as part of a team
Advanced Demonstrated problem solving skills
Advanced Demonstrated time management and priority setting skills
Required Intermediate Control Objectives for Information Technology (CoBIT)
Required Intermediate Microsoft Project
Preferred Intermediate Microsoft Access
Preferred Advanced Microsoft Visio

Cmdb-it Process Analyst Resume Examples & Samples

Manage the data in the Configuration Management Database (CMDB)
Responsible for ensuring Configuration Items are aligned to data design, including: audit, change planning (add, change, delete)
Chair the CMDB data review board
Ensure CMDB structure design and updates are in alignment with all project and Run The Business (RTB) efforts
Lead the creation and maintenance of a CMDB Data Quality Scorecard Experience
Management of CMDB
Prefer 3-5 years working with CMDB
Experience working with BMC Remedy
Proven ability to influence through verbal and written communication
Bachelor's Degree in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of six years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions
In lieu of a Bachelor's degree, a minimum of eight years of related work experience in technical infrastructure, IT process design/process improvement or IT project management position
This position is subject to online pre-employment testing for internal and external candidates
Ability to develop recommendations for complex process improvements
Formal presentation skills and ability to use a variety of techniques to present information, including data and trends, to a variety of audiences, internal or external
Excellent facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity
Ability to use formal and informal networks to accomplish goals
Negotiation skills with the ability to find successful resolutions for complex issues
Ability to work with others to resolve conflicts and use interpersonal methods to reduce tension and facilitate agreement

IT Process Analyst Resume Examples & Samples

Work closely with IBS Americas on financial related topics
Coordinate the IBS Americas planning cycle activities in alignment with corporate
Interface closely with controlling colleagues in the regions and corporate
Assist in ensuring IBS contract compliance and planned financial impact
Capability to document IBS financial processes and identify improvements in process quality
Working knowledge of IT processes with a focus on financials and governance around

IT Process Analyst, Lead Resume Examples & Samples

Lead the assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign, and remediation validation
Researches and analyzes complex issues surrounding the processes and systems of IT. Makes recommendations surrounding improving processes, efficiency and practices. Simulates and tests process improvements. Creates process change by integrating new processes with existing ones and communicating and training on these changes to impacted Business Systems teams
Manages the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities, and internal/external remediation efforts
Provides recommendations to management on improvement opportunities
Provides independent appraisals, analyzes, and observations for examining and evaluating the adequacy and effectiveness of regulatory audit requirements
Required A Bachelor's Degree in an MIS or information technology field
Required 7+ years of experience in performing business analysis, audit or process analysis
Required 4+ years of experience in creating and presenting to leadership
Preferred Other Some exposure in a lead or supervisory capactiy
Advanced Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Advanced Ability to multi-task
Advanced Ability to work in a fast paced environment with changing priorities
Required At least one of the following is required: Other
Preferred Project Management Professional (PMP)
Preferred Advanced Control Objectives for Information Technology (CoBIT)
Required Intermediate Microsoft Excel

IT Process Analyst Resume Examples & Samples

Bachelor's Degree in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of six years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions. In lieu of a Bachelor's degree, a minimum of eight years of related work experience in technical infrastructure, IT process design/process improvement or IT project management position
Knowledge of Progressive's business services and processes including operational and support processes
Advanced analytical and problems skills
Excellent listening, verbal and written communications skills
Excellent interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work including vendors
Mindset of continuous improvement
Ability to influence and collaborate with various stakeholders across the enterprise
Working knowledge of frameworks like ITIL, COBIT, DevOps, Agile, Lean, etc
Experience with process analyst tools and techniques like SIPOC, Process/Value Stream Mapping, FMEA, RACI, Pareto Analysis, etc
Experience improving Service Management capabilities in a DevOps environment
Experience adapting processes to fit vendor-managed and cloud-based services
Experience with Sarbanes-Oxley compliance

IT Process Analyst Resume Examples & Samples

Maintaining and supporting an internal charging database by making sure IT costs get charged back to internal customers
Consolidating back office tasks performed by other departments, i.e., monitoring the charging functions of other business units and helping them automate those functions; improving internal practices for cost automation; and providing quality management tasks relating to IT Field Service
The automation of reporting for the consumption of IT services needed at any given location: laptops, cell phones, tablets, support, etc
Working with external IT vendors to obtain accurate, timely invoicing and usage data
Serve as liaison between IT Departments
Bachelor’s degree in IT or similar discipline or 3 years of prior work experience in IT Fleet Management
Minimum 2 years’ experience with database management using SQL
Prior experience in a customer service role, preferably within an IT environment
Be a self-starter who’s able to work with minimal supervision
Possess solid communication skills; be able to work closely with other team members
Proven track record of meeting assigned deadlines
Basic knowledge of Finance/Controlling: financial reporting, billing, charging
Experience monitoring and reporting on IT Services performance (meeting team goals/objectives)
Experience with IT Fleet management – managing purchasing activity, equipment delivery; and providing timely responses to ticket inquiries
MS Visual Studio or other programming tools
Be excellent problem-solvers able to multitask regularly
Possess excellent organization skills
Be effective communicators during client interactions
Have experience conveying technical concepts to non-technical end-users

IT Process Analyst Resume Examples & Samples

Asset Management (software licensing and hardware)
ES Vendor renewals coordinating w/Procurement
ES Business Process Analysis
M&A&D initiatives
A minimum of 2 years of relevant IT experience
A miniumim of 2 years software license management experience, understanding of terms and specification of usage rights
Experience with designing and/or executing merger, acquisition, and divestiture (M&A&D) processes
Experience effectively managing cross-functional projects in a matrixed organization
Experience with technology maintenance contracts and technology vendor management
BS or higher in related field (Computer Science or IT management) preferred

IT Process Analyst Resume Examples & Samples

Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan
Tests, diagnoses and resolves end user desktop hardware, OS and application problems
Coordinates with vendors for hardware parts/repairs/replacements
Manages system outages to resolution
Utilizes measures, metrics and reporting to identify areas of improvement.- Collaborates with fix agents, both internal and external, to resolve issues
Collaborates with fix agents, both internal and external, to resolve issues
Researches, investigates and proposes new products for PC software, hardware and associated support models
Provides consultation services for users with problems or new tasks and formulates solutions
Provides immediate technical application support via telephone, email, and Internet
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

IT Process Analyst Resume Examples & Samples

Prepare training documentation and any related training material to be used during end use training. Ensure that business stakeholders received the appropriate level of system and process training
The incumbent will be responsible for developing detailed process flows of the current state, identifying pain points and improvement opportunities, and developing future processes and supporting organizational structure. The position is also responsible for preparing training documentation, conducting trainings and handing over process to production support team
A broad understanding of critical business processes (order to cash, procure to pay, etc.) across finance, operations and commercial
Experience producing training material, using publisher and other Microsoft products
Experience and knowledge of change management principles and methodologies and training the end users on the same
Strong presentation, training and facilitation skills
Minimum of 1-2 years’ experience in a similar role
Experience in Oracle applications
Experience in Fleet Automation

IT Process Analyst Resume Examples & Samples

Liaise with department heads, project teams and end users to assess current processes, identify defects, areas of improvement and “to be” process design
Lead process improvements for existing processes and supports creation of new processes with emphasis on (up/down) stream impacts
Responsible for designing and maintaining process documentation
Understand and assist with the internal and external Process Change Request
Identify and resolve process escalations issues with strong emphasis to associated patterns, trends, and root cause analysis
Design and update reports and establish baseline metrics at the outset of a process improvement initiative and analyze results over a period of time
Partner with internal teams on trend analysis and process improvements
Responsible for ensuring team processes are aligned with SOX audit requirements
Review processes for inefficiencies and areas that need to be improved
Responsible for the continuous monitoring and stability of existing delivery processes
Create and communicate with key stakeholders to assist in developing effective process vision, direction, scope, proposals, design, usability and controls
Review documentation and process narratives for reasonableness, accuracy and compliance
Develop and maintain effective working relationships with team members, business process owner and management
Develop solutions to maintain accountability for end-to-end process results across domain
Participates in meetings to discuss process related issues identified and impact on service delivery
Strong knowledge of Process Improvement, Process Mapping models, notations and tools
Ability to understand impact of issue across domains and ensure resolution
Strong interpersonal, verbal, presentation and written communication skills
Demonstrates an informed knowledge of a process area to resolve problems on an ongoing business basis
Possesses knowledge and experience leveraging business process improvements
Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
Ability to absorb and retain information quickly, specifically complex technical information
Ability to analyze target audience and to present ideas in user-friendly language
Knowledge of ITIL Concepts and CMMI Process a plus
College degree in related field. A background in technology is desirable
6 years of relevant work experience

IT Process Analyst Resume Examples & Samples

Performs analysis to understand the process owner’s vision and intent
Documents processes in a common manner for the entire IT department
Utilizes available information, metrics and evaluations to develop recommendations for change to all management levels
Provide input on internal processes to assist with service improvement initiatives
Participates in the continual service improvement team and works as efficiently as possible to satisfy short term and long term goals
Keeps and shares process improvement knowledge and collaborates with others who want to conduct process improvements
Understands and participates in building metrics and connects a hierarchy of metrics to organizational goals (e.g. chaining critical success factors (CSFs) to key performance indicators (KPIs)
Establishes and maintains effective internal and external working relationships

IT Process Analyst Resume Examples & Samples

Attributes of our global professionals include: a dedication to client service, the ability to think in complex and ever changing situations, strong communication skills and the ability to solve problems, execute and transfer knowledge
Bachelor's degree in Business, Computer Science, or related field
At least 5 years of work experience in relevant business process management
ITIL Foundation certificate in IT Service Management
Familiar with DevOps
Ability to capture process requirements and translate them into a process document
Ability to create effective work flow diagrams good understanding and implementation of the Plan-Do-Check-Act approach
Experience facilitating and negotiating improvements
Ability to document improvements on the fly by asking the right questions in an objective way and can capture the spirit of the discussions
Must stay current with respect to new lean concepts and methodologies, evaluate their application for IT and make recommendations to management

IT Process Analyst Resume Examples & Samples

Continuously improve existing, and develop new processes and procedures that better enable the organization develop and deliver products and services
Plan, facilitate, and document outcomes from technical meetings to ensure effective meeting conduct and execution of actions
Author or edit technical and governance documentation regarding architectures, designs, configurations, and procedures to ensure currency and applicability
Participate in a team environment to develop Network Architecture direction for the Boeing Enterprise Network, and support integration of network technologies with other elements of the IT delivery system
Ability to analyze complex issues by using systems thinking, and convey results in both verbal and written form
Effective working together, interpersonal skills. Will be required to work both as a team member and to work independently
Good facilitation and meeting conduct skills
Ability to follow, suggest improvements to, and create, processes. Be an advocate for process-managed business
Must be self-motivated and have the ability to take a general work statement to a specific result
Familiarity with Microsoft Office applications and other commercial off-the-shelf applications to support documentation, communication, presentation, analysis, and software and web development responsibilities

IT Process Analyst Resume Examples & Samples

ITIL or ISO2000 knowledge/experience
Solid, recent experience in IT
Excellent experience with MS Office (Excel, Word, PowerPoint, etc.)
Strong Visio skills/experience
Act with integrity and authenticity
Communicate and engage
Demonstrate drive and commitment
Designing for usability
Value differences in people and ideas
Act quickly and decisively
Be confident and adaptable
Drive deployment
Establish direction and create commitment
Inspire and motivate
Relationship management and communication

IT Process Analyst Resume Examples & Samples

Minimum 1 year Practical experience with ITIL Operational Framework
1-2 years of experience in a mature IT Change Management role
Familiarity with Change Management ticketing tool and related reporting
Persistence Information Acquisition
Attention to Detail Planning
Organization Interpersonal
Initiative Leadership, Communication, Written Communication, and

Senior IT Process Analyst Resume Examples & Samples

Evaluates processes and conducts analyses to determine opportunities for improvement; prepares findings and presents results
Leads and facilitates cross-functional project teams to address process improvement initiatives
Prepares analytics to measure and analyze the effectiveness of improvements and controls implemented
Bachelor's degree and at least 8 years of experience in process improvement OR,
Master's degree and at least 6 years of experience process improvementOR,
At least 10 years of experience in process improvement
1 year lead experience
Thorough understanding of IT Service Management and ITIL best practices. ITIL foundation required
Ability to prioritize own workload and meet agreed deadlines
Demonstrated ability to lead a team of analysts and provide oversight and management
Proven technical experience in common applications i.e. Microsoft Office 2016/Office 365, Visio
Bachelor's Degree in computer science, information systems, engineering, business OR,
Related scientific or technical discipline with 10 years of related technical or process experience
3-5+ years of experience conducting process assessments, designing processes, and implementing service management solutions