IT Process Analyst Resume Samples
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IT Process Analyst Resume Samples
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DJ
D Jacobi
Destini
Jacobi
7586 Samir Harbors
Phoenix
AZ
+1 (555) 252 7456
7586 Samir Harbors
Phoenix
AZ
Phone
p
+1 (555) 252 7456
Experience
Experience
Boston, MA
IT Process Analyst
Boston, MA
Torphy-Hand
Boston, MA
IT Process Analyst
- Assist in developing process improvements for the invoicing functions
- Keeps and shares process improvement knowledge and collaborates with others who want to conduct process improvements
- Participates in the continual service improvement team and works as efficiently as possible to satisfy short term and long term goals
- Design and update reports and establish baseline metrics at the outset of a process improvement initiative and analyze results over a period of time
- Establishes and maintains effective internal and external working relationships
- Performs analysis to understand the process owner’s vision and intent
- Flexible working hours to accommodate diverse geographic locations
Houston, TX
IT Process Analyst for Change Management
Houston, TX
Mosciski, Cormier and Gaylord
Houston, TX
IT Process Analyst for Change Management
- Work closely with the Service Desk and other support teams to ensure support and delivery of quality IT services
- Ensure compliance with the process, procedures and standards when preparing, testing, distributing, installing, activating and verifying changes
- Assist with processing, analysis and publication of management information, audit and reporting as well as the timely tracking, coordination, and communication, of process-related information
- Perform audit on request for service queue and change queue to ensure that the change management process is being followed
- Perform analysis of data repository content, identifying and resolving discrepancies and initiating/implementing mitigation measures
- Develop and maintain effective working relationships with team members, business process owner and management
- Provide input on internal processes to assist with service improvement initiatives
present
New York, NY
Senior IT Process Analyst
New York, NY
Robel Inc
present
New York, NY
Senior IT Process Analyst
present
- Monitors industry trends. Gathers information from recognized industry experts and industry consortia
- Consults and advises on deployment and effective implementation of improvement activities. May assist in deployment
- Promotes the use of common practices and trains others
- Advises on the development of measures of the efficiency and effectiveness of processes, methods and practices
- May conduct reviews to verify results, collects lessons learned and recommends improvements
- Provides an assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign and remediation validation
- Coordinates the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities and internal/external remediation efforts
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Liberty University
Bachelor’s Degree in Business
Skills
Skills
- Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
- Participate in the design of high quality processes that align with best practice and enable high quality service
- Basic knowledge of Finance/Controlling: financial reporting, billing, charging
- Possess solid communication skills; be able to work closely with other team members
- Strong knowledge of Process Improvement, Process Mapping models, notations and tools
- Excellent interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work including vendors
- Excellent facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity
- Ability to coach and help others learn knowledge or skills in a specific area
- Ability to absorb and retain information quickly, specifically complex technical information
- Ability to negotiate, solve problems and influence others to deliver positive customer service
15 IT Process Analyst resume templates
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1
IT Process Analyst Resume Examples & Samples
- Work with process owners and stakeholders to re-engineer processes to be simple, nimble, repeatable, measurable, achievable and continuously improved
- Write new and edit existing ITIL Process documentation
- Develop and deliver knowledge sharing programs
- Work semi-independently to research subject matter. Interact with IT development, operations, IT quality and business product management groups to obtain and exchange information
- Perform moderately difficult analysis of existing documentation for impacts and update them accordingly when process or tool changes are made
- Communicate status of project to team members, clients and departmental management
- Multi-task and prioritize a moderate amount of concurrent assignments
- Work with moderately complex graphics, tables and examples
- Ensure that documents comply with department and Visa’s standards for presentation, format and content as stated in Visa’s style guide
- Adhere to department procedures as directed by the department procedures guide
- Perform peer reviews for readability, comprehension and adherence to style and procedures guides
- Complete quality project artifacts
- 3+ years’ experience in IT Operations in a technical SME role
- 4+ years’ experience in IT process management/re-engineering initiatives
- ITIL Foundation Certified with at least one intermediate certification. ITIL Expert certification is a bonus
- Experience using and administering ticketing tools such as BMC Remedy
- Good track record for innovation and measurable process improvements
- Good presentation and communications skills across multiple levels of the organization, including senior management. Must be able to articulate messages across a variety of audiences
- Experience working with multicultural teams in diverse geographic locations preferred
2
IT Process Analyst for Change Management Resume Examples & Samples
- Perform day-to-day process execution and monitoring activities, ensuring response to services within the appropriate time frame to achieve service levels, critical success factors and key performance indicators
- Work closely with the Service Desk and other support teams to ensure support and delivery of quality IT services
- Assist and support the Process Manager and ensure that Change and Configuration Management practices enable sufficient impact assessment, risk evaluation, and testing, with adequate back-out and recovery plans
- Identify and address process effectiveness, efficiency, and compliance issues, escalating to the Process Manager as required
- Ensure compliance with the process, procedures and standards when preparing, testing, distributing, installing, activating and verifying changes
- Assist with processing, analysis and publication of management information, audit and reporting as well as the timely tracking, coordination, and communication, of process-related information
- Perform audit on request for service queue and change queue to ensure that the change management process is being followed
- Perform analysis of data repository content, identifying and resolving discrepancies and initiating/implementing mitigation measures
- A minimum of seven (2) years of experience of recent work with IT Change Management Process
- Previous experience using ITSM software products (e.g., assyst, ServiceNow, Tivoli, Remedy) and ITIL-based processes
- Intermediate knowledge of ITSM Change Management process
- Proven track record of process analysis, support and reporting practices with demonstrable ability to execute day-to-day tasks and activities
- Working knowledge of client/server, web, networking and storage environments, IT service delivery and support methodologies
- Practical experience within a Microsoft work environment (e.g., Outlook, Excel, Word)
3
IT Process Analyst Resume Examples & Samples
- Apply a structured change management approach and methodology for the people side change affected by IT projects and business re-engineering projects
- Effectively and efficiently communicate change impact assessment and plan to business and IT stakeholders
- The position is responsible for running meetings and facilitating group work sessions with business and IT stakeholders in order to identity process and organizational improvement opportunities
- The incumbent must be able to leverage IT documents (i.e., MD50s) and resources (i.e., BAs) to gain a deep understanding of the technical solution being developed
- The incumbent will be responsible for developing detailed process flows of the current state, identifying pain points and improvement opportunities, and developing future processes and supporting organizational structure
- This position will also to present recommendations and alternatives to business and IT leadership and execute accordingly
- Exceptional communication skills – both written and verbal
4
Senior IT Process Analyst Resume Examples & Samples
- Provides an assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign and remediation validation
- Coordinates the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities and internal/external remediation efforts
- Performs analysis of assigned reviews over IT systems, projects and processes to analyze, integrate, transform and create efficient, sustainable and compliant results across IT, which leverages industry recognized practices where feasible
- Bachelor's Degree in a related field or equivalent work experience required
- Master's Degree in a related field preferred
- 5+ years of experience in performing business analysis, IT audit, process improvement and/or process analysis
- Ability to analyze information and covert related activities into a comprehensive work plan
- Ability to identify basic problems and procedural irregularities, collect data, establish facts and draw valid conclusions
- Ability to work within tight time frames and meet strict deadlines
- Demonstrated interpersonal/verbal communication skills
- Demonstrated time management and priority setting skills
5
IT Process Analyst Resume Examples & Samples
- Audit, review and tracking of IT related R&M with a goal of annual cost savings
- Review and code invoices and contracts
- Tracking software approvals
- Understanding corporate budgets and the Acquisitions Reqeust (AR) process
- Learn the Thermo Fisher Scientific finance and purchasing processes and systems
- Review large databases of detail from Vendors for payment processing
- Answer intercompany related inquiries
- Assist in developing process improvements for the invoicing functions
- Understanding of sales tax and VAT
- Understanding of Capital versus Expense
- Microsoft Office skills required, specifically Excel and Outlook
- Oracle, IBM, Microsoft, and other vendor invoicing
6
Senior IT Process Analyst Resume Examples & Samples
- Promotes and supports the effective use of repeatable processes, methods and best practices within Information Technology
- Monitors industry trends. Gathers information from recognized industry experts and industry consortia
- Consults and advises on deployment and effective implementation of improvement activities. May assist in deployment
- Promotes the use of common practices and trains others
- Advises on the development of measures of the efficiency and effectiveness of processes, methods and practices
- May conduct reviews to verify results, collects lessons learned and recommends improvements
- Understanding of Service Management (ITIL) best practices
- 5+ years professional experience as an IT process analyst
- Strong Process Management Skills including Improvement Methods and Measurements
- Understanding of Lean management principles
- Project leadership experience
- Understanding of Boeing IT or other large IT organizational processes
- Certified Lean Practitioner
7
IT Process Analyst Resume Examples & Samples
- Bachelor's Degree in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of four years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions
- In lieu of a Bachelor's degree, a minimum of six years of related work experience in technical infrastructure, IT Process design/process improvement or IT project management positions
- Ability to learn Progressive's business services and processes including operational and support processes
- Superior analytical, critical thinking and problem solving skills
- Ability to interpret data and develop recommendations for moderately complex process improvements
- Facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity with peers and managers onsite and remotely
- Ability to coach and help others learn knowledge or skills in a specific area
- Interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work including vendors
- Ability to negotiate, solve problems and influence others to deliver positive customer service
- Excellent listening, written and verbal communication skills
- A self-starter who drives for results
- Proficient in MS Excel and MS Word
- Process Modeling, Requirements Analysis and Release Management skills are helpful
- Typical office environment requiring the use of typical office equipment (e.g., computers, phones, etc.). Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation, and neck bending and turning; near vision is necessary for computer monitor use. If working in an Emerging Workspace, or similar working arrangement, lifting of laptop equipment, files and/or personal belongings weighing 10 lbs. or less is required
- May require long period of sitting
- May require prolonged repetitive use of upper extremities
8
IT Process Analyst, Senior Resume Examples & Samples
- Provides an assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign, and remediation validation
- Coordinates the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities, and internal/external remediation efforts
- Performs analysis of assigned reviews over IT systems, projects, and processes to analyze, integrate, transform and create efficient, sustainable, and compliant results across IT, which leverages industry recognized practices where feasible
- Preferred A Master's Degree in a related field
- Required 5+ years of experience in performing business analysis, IT audit, process improvement and/or process analysis
- Intermediate Ability to effectively present information and respond to questions from peers and management
- Intermediate Ability to work as part of a team
- Advanced Demonstrated problem solving skills
- Advanced Demonstrated time management and priority setting skills
- Required Intermediate Control Objectives for Information Technology (CoBIT)
- Required Intermediate Microsoft Project
- Preferred Intermediate Microsoft Access
- Preferred Advanced Microsoft Visio
9
Cmdb-it Process Analyst Resume Examples & Samples
- Manage the data in the Configuration Management Database (CMDB)
- Responsible for ensuring Configuration Items are aligned to data design, including: audit, change planning (add, change, delete)
- Chair the CMDB data review board
- Ensure CMDB structure design and updates are in alignment with all project and Run The Business (RTB) efforts
- Lead the creation and maintenance of a CMDB Data Quality Scorecard Experience
- Management of CMDB
- Prefer 3-5 years working with CMDB
- Experience working with BMC Remedy
- Proven ability to influence through verbal and written communication
- Bachelor's Degree in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of six years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions
- In lieu of a Bachelor's degree, a minimum of eight years of related work experience in technical infrastructure, IT process design/process improvement or IT project management position
- This position is subject to online pre-employment testing for internal and external candidates
- Ability to develop recommendations for complex process improvements
- Formal presentation skills and ability to use a variety of techniques to present information, including data and trends, to a variety of audiences, internal or external
- Excellent facilitation and meeting management skills with the ability to create a framework that encourages participation and productivity
- Ability to use formal and informal networks to accomplish goals
- Negotiation skills with the ability to find successful resolutions for complex issues
- Ability to work with others to resolve conflicts and use interpersonal methods to reduce tension and facilitate agreement
10
IT Process Analyst Resume Examples & Samples
- Work closely with IBS Americas on financial related topics
- Coordinate the IBS Americas planning cycle activities in alignment with corporate
- Interface closely with controlling colleagues in the regions and corporate
- Assist in ensuring IBS contract compliance and planned financial impact
- Capability to document IBS financial processes and identify improvements in process quality
- Working knowledge of IT processes with a focus on financials and governance around
11
IT Process Analyst, Lead Resume Examples & Samples
- Lead the assessment of the design and operational effectiveness of existing IT processes which may include walkthroughs, process flows, testing, redesign, and remediation validation
- Researches and analyzes complex issues surrounding the processes and systems of IT. Makes recommendations surrounding improving processes, efficiency and practices. Simulates and tests process improvements. Creates process change by integrating new processes with existing ones and communicating and training on these changes to impacted Business Systems teams
- Manages the delivery of materials to satisfy any assessment requests, which may result from internal and external audits, readiness assessments, request for proposal/information activities, and internal/external remediation efforts
- Provides recommendations to management on improvement opportunities
- Provides independent appraisals, analyzes, and observations for examining and evaluating the adequacy and effectiveness of regulatory audit requirements
- Required A Bachelor's Degree in an MIS or information technology field
- Required 7+ years of experience in performing business analysis, audit or process analysis
- Required 4+ years of experience in creating and presenting to leadership
- Preferred Other Some exposure in a lead or supervisory capactiy
- Advanced Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
- Advanced Ability to multi-task
- Advanced Ability to work in a fast paced environment with changing priorities
- Required At least one of the following is required: Other
- Preferred Project Management Professional (PMP)
- Preferred Advanced Control Objectives for Information Technology (CoBIT)
- Required Intermediate Microsoft Excel
12
IT Process Analyst Resume Examples & Samples
- Bachelor's Degree in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of six years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions. In lieu of a Bachelor's degree, a minimum of eight years of related work experience in technical infrastructure, IT process design/process improvement or IT project management position
- Knowledge of Progressive's business services and processes including operational and support processes
- Advanced analytical and problems skills
- Excellent listening, verbal and written communications skills
- Excellent interpersonal skills and ability to motivate and inspire others to achieve goals and accomplish work including vendors
- Mindset of continuous improvement
- Ability to influence and collaborate with various stakeholders across the enterprise
- Working knowledge of frameworks like ITIL, COBIT, DevOps, Agile, Lean, etc
- Experience with process analyst tools and techniques like SIPOC, Process/Value Stream Mapping, FMEA, RACI, Pareto Analysis, etc
- Experience improving Service Management capabilities in a DevOps environment
- Experience adapting processes to fit vendor-managed and cloud-based services
- Experience with Sarbanes-Oxley compliance
13
IT Process Analyst Resume Examples & Samples
- Maintaining and supporting an internal charging database by making sure IT costs get charged back to internal customers
- Consolidating back office tasks performed by other departments, i.e., monitoring the charging functions of other business units and helping them automate those functions; improving internal practices for cost automation; and providing quality management tasks relating to IT Field Service
- The automation of reporting for the consumption of IT services needed at any given location: laptops, cell phones, tablets, support, etc
- Working with external IT vendors to obtain accurate, timely invoicing and usage data
- Serve as liaison between IT Departments
- Bachelor’s degree in IT or similar discipline or 3 years of prior work experience in IT Fleet Management
- Minimum 2 years’ experience with database management using SQL
- Prior experience in a customer service role, preferably within an IT environment
- Be a self-starter who’s able to work with minimal supervision
- Possess solid communication skills; be able to work closely with other team members
- Proven track record of meeting assigned deadlines
- Basic knowledge of Finance/Controlling: financial reporting, billing, charging
- Experience monitoring and reporting on IT Services performance (meeting team goals/objectives)
- Experience with IT Fleet management – managing purchasing activity, equipment delivery; and providing timely responses to ticket inquiries
- MS Visual Studio or other programming tools
- Be excellent problem-solvers able to multitask regularly
- Possess excellent organization skills
- Be effective communicators during client interactions
- Have experience conveying technical concepts to non-technical end-users
14
IT Process Analyst Resume Examples & Samples
- Asset Management (software licensing and hardware)
- ES Vendor renewals coordinating w/Procurement
- ES Business Process Analysis
- M&A&D initiatives
- A minimum of 2 years of relevant IT experience
- A miniumim of 2 years software license management experience, understanding of terms and specification of usage rights
- Experience with designing and/or executing merger, acquisition, and divestiture (M&A&D) processes
- Experience effectively managing cross-functional projects in a matrixed organization
- Experience with technology maintenance contracts and technology vendor management
- BS or higher in related field (Computer Science or IT management) preferred
15
IT Process Analyst Resume Examples & Samples
- Tests new software, system patches and Operating system images for conflicts with existing applications using a defined test plan
- Tests, diagnoses and resolves end user desktop hardware, OS and application problems
- Coordinates with vendors for hardware parts/repairs/replacements
- Manages system outages to resolution
- Utilizes measures, metrics and reporting to identify areas of improvement.- Collaborates with fix agents, both internal and external, to resolve issues
- Collaborates with fix agents, both internal and external, to resolve issues
- Researches, investigates and proposes new products for PC software, hardware and associated support models
- Provides consultation services for users with problems or new tasks and formulates solutions
- Provides immediate technical application support via telephone, email, and Internet
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
16
IT Process Analyst Resume Examples & Samples
- Prepare training documentation and any related training material to be used during end use training. Ensure that business stakeholders received the appropriate level of system and process training
- The incumbent will be responsible for developing detailed process flows of the current state, identifying pain points and improvement opportunities, and developing future processes and supporting organizational structure. The position is also responsible for preparing training documentation, conducting trainings and handing over process to production support team
- A broad understanding of critical business processes (order to cash, procure to pay, etc.) across finance, operations and commercial
- Experience producing training material, using publisher and other Microsoft products
- Experience and knowledge of change management principles and methodologies and training the end users on the same
- Strong presentation, training and facilitation skills
- Minimum of 1-2 years’ experience in a similar role
- Experience in Oracle applications
- Experience in Fleet Automation
17
IT Process Analyst Resume Examples & Samples
- Liaise with department heads, project teams and end users to assess current processes, identify defects, areas of improvement and “to be” process design
- Lead process improvements for existing processes and supports creation of new processes with emphasis on (up/down) stream impacts
- Responsible for designing and maintaining process documentation
- Understand and assist with the internal and external Process Change Request
- Identify and resolve process escalations issues with strong emphasis to associated patterns, trends, and root cause analysis
- Design and update reports and establish baseline metrics at the outset of a process improvement initiative and analyze results over a period of time
- Partner with internal teams on trend analysis and process improvements
- Responsible for ensuring team processes are aligned with SOX audit requirements
- Review processes for inefficiencies and areas that need to be improved
- Responsible for the continuous monitoring and stability of existing delivery processes
- Create and communicate with key stakeholders to assist in developing effective process vision, direction, scope, proposals, design, usability and controls
- Review documentation and process narratives for reasonableness, accuracy and compliance
- Develop and maintain effective working relationships with team members, business process owner and management
- Develop solutions to maintain accountability for end-to-end process results across domain
- Participates in meetings to discuss process related issues identified and impact on service delivery
- Strong knowledge of Process Improvement, Process Mapping models, notations and tools
- Ability to understand impact of issue across domains and ensure resolution
- Strong interpersonal, verbal, presentation and written communication skills
- Demonstrates an informed knowledge of a process area to resolve problems on an ongoing business basis
- Possesses knowledge and experience leveraging business process improvements
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and interviewing skills
- Ability to absorb and retain information quickly, specifically complex technical information
- Ability to analyze target audience and to present ideas in user-friendly language
- Knowledge of ITIL Concepts and CMMI Process a plus
- College degree in related field. A background in technology is desirable
- 6 years of relevant work experience
18
IT Process Analyst Resume Examples & Samples
- Performs analysis to understand the process owner’s vision and intent
- Documents processes in a common manner for the entire IT department
- Utilizes available information, metrics and evaluations to develop recommendations for change to all management levels
- Provide input on internal processes to assist with service improvement initiatives
- Participates in the continual service improvement team and works as efficiently as possible to satisfy short term and long term goals
- Keeps and shares process improvement knowledge and collaborates with others who want to conduct process improvements
- Understands and participates in building metrics and connects a hierarchy of metrics to organizational goals (e.g. chaining critical success factors (CSFs) to key performance indicators (KPIs)
- Establishes and maintains effective internal and external working relationships
19
IT Process Analyst Resume Examples & Samples
- Attributes of our global professionals include: a dedication to client service, the ability to think in complex and ever changing situations, strong communication skills and the ability to solve problems, execute and transfer knowledge
- Bachelor's degree in Business, Computer Science, or related field
- At least 5 years of work experience in relevant business process management
- ITIL Foundation certificate in IT Service Management
- Familiar with DevOps
- Ability to capture process requirements and translate them into a process document
- Ability to create effective work flow diagrams good understanding and implementation of the Plan-Do-Check-Act approach
- Experience facilitating and negotiating improvements
- Ability to document improvements on the fly by asking the right questions in an objective way and can capture the spirit of the discussions
- Must stay current with respect to new lean concepts and methodologies, evaluate their application for IT and make recommendations to management
20
IT Process Analyst Resume Examples & Samples
- Continuously improve existing, and develop new processes and procedures that better enable the organization develop and deliver products and services
- Plan, facilitate, and document outcomes from technical meetings to ensure effective meeting conduct and execution of actions
- Author or edit technical and governance documentation regarding architectures, designs, configurations, and procedures to ensure currency and applicability
- Participate in a team environment to develop Network Architecture direction for the Boeing Enterprise Network, and support integration of network technologies with other elements of the IT delivery system
- Ability to analyze complex issues by using systems thinking, and convey results in both verbal and written form
- Effective working together, interpersonal skills. Will be required to work both as a team member and to work independently
- Good facilitation and meeting conduct skills
- Ability to follow, suggest improvements to, and create, processes. Be an advocate for process-managed business
- Must be self-motivated and have the ability to take a general work statement to a specific result
- Familiarity with Microsoft Office applications and other commercial off-the-shelf applications to support documentation, communication, presentation, analysis, and software and web development responsibilities
21
IT Process Analyst Resume Examples & Samples
- ITIL or ISO2000 knowledge/experience
- Solid, recent experience in IT
- Excellent experience with MS Office (Excel, Word, PowerPoint, etc.)
- Strong Visio skills/experience
- Act with integrity and authenticity
- Communicate and engage
- Demonstrate drive and commitment
- Designing for usability
- Value differences in people and ideas
- Act quickly and decisively
- Be confident and adaptable
- Drive deployment
- Establish direction and create commitment
- Inspire and motivate
- Relationship management and communication
22
IT Process Analyst Resume Examples & Samples
- Minimum 1 year Practical experience with ITIL Operational Framework
- 1-2 years of experience in a mature IT Change Management role
- Familiarity with Change Management ticketing tool and related reporting
- Persistence Information Acquisition
- Attention to Detail Planning
- Organization Interpersonal
- Initiative Leadership, Communication, Written Communication, and
23
Senior IT Process Analyst Resume Examples & Samples
- Evaluates processes and conducts analyses to determine opportunities for improvement; prepares findings and presents results
- Leads and facilitates cross-functional project teams to address process improvement initiatives
- Prepares analytics to measure and analyze the effectiveness of improvements and controls implemented
- Bachelor's degree and at least 8 years of experience in process improvement OR,
- Master's degree and at least 6 years of experience process improvementOR,
- At least 10 years of experience in process improvement
- 1 year lead experience
- Thorough understanding of IT Service Management and ITIL best practices. ITIL foundation required
- Ability to prioritize own workload and meet agreed deadlines
- Demonstrated ability to lead a team of analysts and provide oversight and management
- Proven technical experience in common applications i.e. Microsoft Office 2016/Office 365, Visio
- Bachelor's Degree in computer science, information systems, engineering, business OR,
- Related scientific or technical discipline with 10 years of related technical or process experience
- 3-5+ years of experience conducting process assessments, designing processes, and implementing service management solutions