Process Management Resume Samples

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M Bernier

Melisa

Bernier

1802 Crona Parks

Chicago

+1 (555) 736 3990

1802 Crona Parks

Chicago

Phone

p +1 (555) 736 3990

Experience Experience

Houston, TX

Operational Process Management Analyst

Houston, TX

Brown, Witting and Rutherford

Houston, TX

Operational Process Management Analyst

Work with course development groups to provide subject matter expertise and ensure expectations are met on behalf of Order to Cash content
Utilizes standard project management and quality improvement methodologies in process improvement approaches
Provides expert direction and guidance to process improvements and establishment of policies
Establish metrics and feedback loop with management team to continually evaluate training effectiveness
Provide feedback and accurate information to our internal/external partners, to provide answer to the partners inquires within 1BD (generic mailbox)
Ensures the accuracy and timeliness of execution to work plans (Management of Change, Deployment, and Communications)
Manage regional training development project plans and documentation

San Francisco, CA

Manager, Process Management

San Francisco, CA

Rippin LLC

San Francisco, CA

Manager, Process Management

A leader and motivator of people responsible for recruiting, development and performance management
Review evidence submitted with the program assessment; identify opportunities to develop more prescriptive processes to improve results
Based on program assessments completed by each of the Vendor Governance Officers, develop and execute plan to address gaps
Hiring, training, and supervising a team of vendor management specialists who are expected to assist with elements of the program; and
Provide support for critical functions including the daily Change Control process, as well as business continuation testing and planning for FSA applications
Manage ongoing Helpdesk activities including coordination and communication of any changes
Project management certifications are a plus

present

Houston, TX

Process Management Specialist

Houston, TX

Bayer-Nitzsche

present

Houston, TX

Process Management Specialist

present

Define, develop and evaluate performance metrics / criteria to establish process success
Oversee and manage a staff person with responsibility for setting objectives, ensuring proper training and development and providing coaching and feedback
May monitor performance of quality, cycle time and customer & producer satisfaction against pre- established metrics
Participate in both internal and external audits of regulatory work performed by the TPA
Assist with the coordination of any audit and/or Sarbanes Oxley related work
Perform analysis on multiple integrated processes and workflows to ensure outcome of project efforts remain client-focused, consistent and effective
Identify, communicate and escalate project risks; proactively manage the change management process

Education Education

Bachelor’s Degree in Business

Bowling Green State University

Bachelor’s Degree in Business

Skills Skills

Strong analytical, logical and creative thinkers who are effective at problem solving and detail-oriented
Strong skills in time management with the ability to manage complex work plans, conflicting priorities
Strong technical skills, including robust knowledge of all MS office applications
A strong work ethic and high professional and ethical standards
Meticulous organizational skills and strong interpersonal skills; the ability to liaise with all levels of staff, including senior leaders
Strong knowledge in business processes assessment, review, modeling and improvement
Knowledge of some Quality standards/framework would be a plus but not essential – Lean, Agile, ITIL, CMMI, COBIT etc
Strong organizational skills
Strong collaboration and communication skills
Experience in Information Technology and Financial Services is desirable

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VP, Process Management Con Resume Examples & Samples

Develop talent strategy to select and recruit a governance & administration team
Act as a key contributor to the companys model governance decisions
Drive the communication among business groups and corporate functions to ensure clear requirements and implementation plans related to model governance
Manage the actuarial model governance projects and initiatives
Participate in the Enterprise Risk Management (ERM) and Corporate Actuarial model governance plans. Interpret ERMs policy and standards into feasible Standard Operation Procedures (SOPs) and guidelines for both model risks and operational risks
Produce key model performance/risk indicators and related model monitoring matrices
Provide support to BUs on model administration and operational related control
Develop model process flows and recommend improvement initiatives
Coordinate BU actuarial, Audit, and ERM to prepare model audit and reviews
Ability to covey sense of urgency and be the change agent to influence business partners
Highly motivated, conceptual thinker who is able to work effectively in a wide variety of assignments
Ability to partner effectively with colleagues across multiple business groups and corporate areas
Exposure to multiple lines of business
Working experience with Actuarial, Risk Management, and Finance is a plus

Process Management Specialist Resume Examples & Samples

4-6 years experience in process and data management
Experience working within Data Warehouse, Data Management and Information Reporting function in a financial services company
Experience in managing data definitions, Metadata, data quality as well as Business Intelligence report design and delivery and data analysis
Exceptional analytical, problem solving, data processing, and documentation skills
Knowledge in SQL Server, Access, Excel, and other MS Office tools. Experience with Microsoft Reporting Studio (SSRS) and Data Visualization tools (e.g., Tableau, Cognos) is a big plus
Experience in Financial Risk Management including audit, SOX, controls, etc. is helpful
Must possess the ability to work in a dynamic, fast-paced environment
Experience with Capital Markets, Derivatives, and Asset Management is a plus
Exceptional communication skills, both verbal and written, with the ability to communicate effectively and tactfully across all levels
Able to manage multiple work initiatives simultaneously
Excellent customer focus
Ability to build and maintain strong relationships with both business partners and technology staff

Operational Process Management Resume Examples & Samples

Typically 10+ years of experience in a business related function, preferably finance, accounting, or compensation
Superior communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
Mastery of knowledge and skills with business applications (e.g., Excel and Compass)
Ability to lead multiple teams
Superior understanding of internal business processes and policies
Strong business acumen and understanding of accounting concepts
Excellent project

Operational Process Management Analyst Resume Examples & Samples

First level university degree or equivalent experience
Typically 0-2 years of experience in a business related function, preferably finance, accounting, or compensation
Basic knowledge and skills with business applications (e.g., Excel and Compass)
Ability to work as active member of a team

Operational Process Management Resume Examples & Samples

Typically 4-6 years of related experience in IT/business operations
Typically 3-5 years of project management experience with successful delivery of programs/projects
Intermediate understanding of moderately complex internal operational issues
Developed problem-solving and analytical skills
Developing knowledge of local legal compliance issues
Demonstrated teamwork and collaboration skills
HTML
EDI
XML
CXML
NA Catalog Tool
OIS (Order Integration Suite)
OrgAdmin
OSS (Order Status Suite) (Sandy)
TechDirect
UGT (User Group Tool)
Vista
B2B Portal
Punch out systems
Eclipse
EComCat (eCC)
EPrime/eLite (Offline - Online)
Easy Config
Velocity

Operational Process Management Analyst Resume Examples & Samples

Salesforce.com Admin and program management for sales and contact center
Leads multiple complex operational processes
Acts as a project manager for complex medium to large projects
Owns highly complex business sensitive deliverables; interprets complex analyses and reports, making recommendations and/or decisions on moderately complex issues
Solves complex business issues and make appropriate recommendations by applying advanced subject matter expertise
Provides leadership and training on specific processes to entry and intermediate level employees
Impacts multiple teams on medium to large projects
Leads cross-region projects
Networks with other cross-functional teams to share business knowledge
Strong troubleshooting capabilities
Typically 6-10 years of experience in a business related function, preferably business analyst, project management, or business operations
Salesforce.com Admin Certified
Excellent communication skills (e.g. written, verbal, presentation). Mastery in English required
Solid business acumen and understanding of accounting concepts

Operational Process Management Analyst Resume Examples & Samples

Curriculum development
Deploy targeted training programs to support Order to Cash CoE
Deliver/Facilitate select training sessions to Order to Cash CoE
Deliver training communications to Order to Cash COE, and key stakeholders
Evaluate and continuously improve the training programs Order to Cash CoE
Establish metrics and feedback loop with management team to continually evaluate training effectiveness
Work with course development groups to provide subject matter expertise and ensure expectations are met on behalf of Order to Cash content
Contribute to definition and execution of annual training plans
Create & maintain training updates/communications within the communication structure
Manage regional training development project plans and documentation
Manage special projects end-to-end
First-level university degree with a major in Education/Teaching/Training
Curriculum development experience or schooling
5+ yrs prior Training and development experience in a corporate environment required
2+ yrs prior Training content development and understanding of the instructional design process
2+ yrs Training Instructor or Delivery facilitation experience in a corporate environment required (certification preferred)
2+ yrs prior customer service experience required
In-depth knowledge of training and development methodology, operational processes, industry trends
Content development both instructor-led and web-based experience preferred
Adult learning and classroom interactivity
Solid English Speaking
Onboarding new-hire and mentoring program management experience
Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills
Strong project management skills such as planning, documentation, execution and implementation – detail oriented, tracks tasks and handles multiple projects simultaneous
Communicates proactively
Thought leadership – drives vision and big picture within realms of responsibility
Solid business and training acumen
Partnership and influencing- drive stakeholders buy-in, attendance of classroom training and programs
Expert ability to gauge variances in learning styles within an audience
Superior familiarity with learning content and training solutions

Operational Process Management Analyst Resume Examples & Samples

Engagement with local management teams, executives & business supporting functions (HR, Sales Ops, Legal)
Facilitation of the Sales Compensation Governance meetings
Acts as a trusted advisor to Sales Management on Sales Compensation Policies, Procedures and Exceptions
Presents Sales Incentive Compensation Review (key metrics) to Sales Management
Drives and communicates the Sales Compensation Readiness process & key milestones
Provides Operational oversight and guidance to Ops teams (SMS)
Acts as HP representative (PMK) for litigation
Provides SME/UAT for new Sales Compensation tools and programs
Responsible for all Sales Compensation communications & training to the Sales Organization
Minimum University degree or equivalent
Typically 3-5 years of related experience in Sales Compensation, Finance, Sales Operations or Business Unit role
Broad understanding of HP Business; knowledge of HP operational processes, Sales Compensation environment, Sales Operations
Strong presentation and communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
Ability to work in a complex environment & to translate it into effective Business Management conversations
Priority management skills, flexibility, can-do attitude. Demonstrated ownership and accountability behaviors
Ability to work under pressure, independently and with proactivity
Strong customer advocacy / Customer relations
Ability to work with remote interfaces (management, colleagues, and stakeholders) & in a multicultural environment
Demonstrated problem solving, and analytical skills
Strong knowledge of Microsoft tools
Basic understanding of country laws and policies

Operational Process Management Analyst Resume Examples & Samples

Manage customer quotes to ensure all requirements for quote generation are handled to meet customer needs
Ensure that all interactions and transactions meet Center of Expertise (COE) process and audit guidelines, including proper discount authorization, consistent terms and conditions, and thorough documentation
Take ownership to define customer needs and exercise sound judgment to implement solutions
Manage change in a constructive and positive manner
Maintain proficiency and currency on all applicable tools, products and service updates
Receive requests to configure and quote customer opportunities from SPOC via workflow tool
Create system/solution configuration in configuration tool according to requested specifications
Ensure configuration validity by checking technical aspects via configuration tool
Create a legal, formalized quotation with approved pricing
Process quotes according to departmental process and audit guidelines
All quotes and quote documentation should be filed according to documented policy and record retention guidelines
0-2 years of related experience (e.g. supply chain, customer services, procurement, financial management)
Mastery in English both speaking and written
Basic communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management
Basic understanding of moderately complex internal operational issues
Maintain a positive work environment emphasizing trust, high ethics, and customer satisfaction

Process Management Specialist Und Resume Examples & Samples

Oversight of workflow assignments and special projects, review and enhancement to processes and metric tracking
Development of enhanced metrics reporting for key performance indicator tracking for the team
Business Continuation plan development that requires working with the business unit management to develop viable strategies and accountable for on-going maintenance and testing of plan
Business systems/applications supports the development and review of business requirements for IT enhancements. Includes development of user acceptance testing, implementation and communications to underwriting teams
Engaged in supporting and improving Underwriting guidelines, processes and procedures including documentation of team workflows, processes and standard operating procedures; maintain/update Underwriting Resource Database
Participation in ad hoc projects to support Group Insurance key priorities and/or corporate initiatives and objectives. May provide support to the Underwriting Policy/Quality Assurance teams
Back-up support for Underwriting system applications including procurement of equipment & software, application security reviews, troubleshooting issues, creation, prioritization and monitoring of systems trackers and their resolution
Excellent organizational and multi-tasking skills
Extensive knowledge of Excel, Access and data handling, knowledge of MS Office Suite
Excellent verbal, listening and written communication skills
People management skills and the ability to influence outcomes
Knowledge of group insurance products desirable
Candidates with experience with Macros / VBA (a plus)
Project management and risk management skills (process, analysis, multiple projects)

Process Management Specialist Pro Aj Resume Examples & Samples

Reviewing reported issues to determine impact to policyholders and the business
Participating in discussions with Problem Management, Systems and Operations partners to develop an understanding of reported issues
Assist Problem Management in determining impact assessments which include: compliance, financial, operations, tax and reputational
Documenting impact and recommended reconciliation actions
Gaining approval on reconciliation approach by communicating with Senior Management from Service Delivery, Law, Compliance and Risk Management through written and verbal presentation
Collaborating with systems and business partners to facilitate completion of corrective actions
Excellent influencing/negotiation skills with demonstrated ability to collaborate and drive initiatives across the Individual Life organization
Requires strong oral and written communication and interpersonal skills, ability to assume an influential role with various levels of leadership
Microsoft Office -Product Suite knowledge beneficial

Manager, Process Management Cus U Resume Examples & Samples

Possess in-depth knowledge of Life Insurance policies, calculation tools and system knowledge for Term, Whole Life and Variable Life products
Knowledge of LifeCom and PolicyLink systems a plus
Possesses excellent customer services skills
Bachelor degree in Mathematics, Statistics, Business or Economics preferred
Demonstrates developed interpersonal skills with a customer service mindset
Minimum of 5 years experience in a product support position
Ability to arrive at creative solutions and solve complex issues
Strong MS Office skills with emphasis on Excel formulas
Strong quantitative, mathematical and analytical skills
Excellent project management skills and able to execute and deliver results on time
Self-starter with high level of energy, urgency and personal accountability

Manager, Process Management Pru J Resume Examples & Samples

Required license - Series 6 registration must to be obtained within120 days of hire
Required - at least 4 years experience with life insurance illustration systems
Required strong MS Excel capabilities
Preferred COLI or BOLI experience
Preferred - System Development Life Cycle (SDLC) knowledge

Process Management Specialist Pro Aq Resume Examples & Samples

Knowledge of ILI products, processes, documents and applications
Knowledge of Prudentials Privacy standards and guidelines
Understanding of legal and regulatory environment
Ability to prioritize and work under tight deadlines

Process Management Analyst Resume Examples & Samples

Perform the AP and Procurement Operations monitoring and error correction processing. This includes monitoring of Oracle, PRS, EAF and Captiva processing
Respond to inquiries/requests sent to the AP Services centralized mailbox. All requests/inquiries must be answered within standard service levels
Support User Acceptance Testing (UAT) for any system changes and Business Continuation testing
Participate in special projects, such as process redesign or process improvement initiatives
Create/maintain Standard Operating Procedures as needed
Conduct end user training on AP applications
Create and provide reports for business partners
Compile metrics and other operational statistics
Complete TMS Approval and Account Table maintenance
Back-up support for account reconciliation of AP Liability and related accounts and the AP and Procurement Operations supplier enablement process
4 year degree or equivalent business experience
Proven ability to manage processes and identify and implement process improvements
Strong time management and organizational skills required
Experience with Oracle Suite applications is a plus

Process Management Specialist Resume Examples & Samples

High level of technical knowledge of Disability Claims, including Waiver of Premium and Accelerated/Living Benefits (minimum of 3 years experience)
Results driven with the ability to analyze information
Conceptual thinking and the ability to handle complex claim situations
Strong partnering/collaboration/communication skills(including the ability to coloborate with various areas both inside and outside ILI)

Process Management Specialist Resume Examples & Samples

3+ years of experience in a business or systems analysis position; or equivalent experience supporting projects and process changes
Demonstrated success collaborating across all levels of the organization to develop cohesive solutions to business problems in complex, unstructured environments
Demonstrated success analyzing and interpreting business issues and working independently to conceive, develop, plan, and implement solutions by working with necessary parties
Proven experience effectively leading and facilitating forums that drive process to a successful outcome
Demonstrated success adapting to changing priorities in fast-paced and evolving environment
Proven excellence in organizational and interpersonal skills with strong verbal, presentation and written communications skills
Exposure to project work and systems development life cycle is required. Vendor Management experience is a plus
Information technology literacy is desired. Working knowledge of output composition/publishing and insurance administration platforms is a plus
Proficiency in the use of Microsoft Office 2007 (Word, Excel, PowerPoint, Visio)is desired
Good working knowledge of life insurance products and services is desired

Process Management Specialist Resume Examples & Samples

Evaluate, design, implement, measure, monitor and control business processes
Design processes and workflows that maximize efficiency, maintain high levels of employee engagement, and comply with legal, regulatory, risk, and audit requirements
Apply expertise on systems, tools and approaches to automate and streamline key processes
Anticipate and plan for managing process changes; Give thoughtful consideration within a process to the dynamics and interplay between teams, individuals, systems, Management, and functions
Developing and executing communication plans to stakeholders effected by process modifications
Manage small to medium scale projects and/or phases of a larger project
Identify, communicate and escalate project risks; proactively manage the change management process
Managing business readiness / training initiatives
Review business requirements and related impact analyses for processes
Define, develop and evaluate performance metrics / criteria to establish process success
Strive to build a continuous improvement culture across department
Bachelor's degree in related discipline or equivalent experience required
3 - 5 years of equivalent experience working in an Operations Management, Organizational Change Management, Process Analyst, Project Manager or related role
7- 10 years of equivalent experience working in a complex retirement record keeping / operations related role
Strong verbal/written communications along with experience in preparing clear business case analysis
Solid experience in facilitating and enabling business change
Ability to develop clear process maps coupled with activity and time studies
Experience in office productivity tools (Excel, Word, Visio, PowerPoint, and Access) required
Certification in Six-Sigma/Lean, International Institute of Business Analysis, Process Management or Project Management certification or equivalent nice to have
Proven ability to influence outcomes and effect positive change
Proven ability to develop and grow business relationships
Team player committed to the success of the department is a must

Manager, Process Management Resume Examples & Samples

Ability to solve complex problems; highly analytical in nature
Ability to influence in all directions
Strong knowledge of contact center operations- 5 years of experience at a minimum
Strong understanding of resource management and capacity planning

Process Management Specialist Resume Examples & Samples

Manage project deliverables on time, within budget and at the required level of quality
Interface with systems developers and business partners; to define requirements, acceptance testing, end user training and system rollout
Perform analysis to design or redesign multiple, integrated work flows and processes to ensure processes are client-focused, consistent, effective and efficient
Serve as the primary point of contact for project communication to the project management team and key stakeholders
Lead subject matter experts in conducting research and analysis to quantify business opportunities and develop formal recommendations for presentation to management
Lead planning efforts to define, develop and implement creative ideas and solutions to improve the customer experience
Acts as key contact for specific processes and has primary ownership for executing projects and business management for client experience initiatives
2 + years Project Management experience
Process-oriented with demonstrated strong analytical and problem solving skills
Strong communication (written and verbal) and presentation skills with proven ability to communicate with all levels of the organization
Demonstrated ability to drive multiple initiatives and competing priorities with excellent time management and organizational skills
Must be comfortable with ambiguity and helping decipher and define key measures of success
Must be self-motivated, determined, focused and show initiative
Efficient in Microsoft Office applications including MS Project and Visio
Previous Customer service experience
Experience with Agile methodologies is a plus

Executive Director Client Onboarding Process Management Resume Examples & Samples

Ensure that client onboarding and eSign activities deliver the expected high quality of client and branch experience
Contribute to the ongoing evolution of the strategic business plan
Proactively pursue solutions to identified business needs
Align project objectives to broader platform strategy
Reconcile relative priority between competing business needs
Ensure clean and timely execution of business deliverables
Supervise and direct the project activities of a staff of 3-4 Process Managers / Business Analysts, including the analysis and development of Business Requirements Documents and other business specifications
Review and approve functional Systems Requirements Specifications for alignment with business requirements, assuring full assessment of potential impacts and risks
Demonstrate full command of program business processes and system function
Reconcile project estimates and actual expenses versus budget
Assess adoption barriers to drive greater branch and client use of eSign capabilities
Interact with senior internal partners and external service providers
Oversee business user acceptance testing activities
Ensure appropriate field training and communications around program activities
Work with Field Management Administration partners to ensure that program updates and technology releases are properly positioned and executed across the field organization
Provide attentive level of support service for branch inquiries and problem resolution
Ensure that all business processes meet with Legal, Compliance, and Risk approval
Regularly assess processes and policies to identify potential areas of enhancement or defect correction
Provide regular feedback, coaching, and performance assessment to staff
Needs to have the vision, creativity, and practical experience to contribute to the formation and articulation of the strategic business plan with specific expertise in new client/account processes and profile data concepts
Needs to have the superior reasoning, analytical, relationship and time management skills necessary to execute the strategic plan in balance with supporting the daily business needs of the client, branch network, and back office business partners
Needs to have the maturity of judgment necessary to make proper business decisions in challenging conditions, or to escalate appropriately in a manner that provides senior management with the input needed for a proper escalatory response
Needs to have the discipline and leadership attributes required to execute new business development projects, on schedule, in budget, and without defect

Process Management Manager Resume Examples & Samples

Holder of Bachelor's degree or above
At least 3 years experience in related fields
Escellent English language skills
Proactive in anticipating and pre-empting problems
Team player, highly motivated
Self-disciplined, dedicated

Director, Process Management Resume Examples & Samples

Continuous Improvement / Workforce Optimization
Skilled in utilizing workforce optimization tools/approaches including capacity management, process mapping, key performance indicators, metrics, reporting and scorecards
Certification in Six-Sigma/Lean, Process Management or Project Management certification or equivalent is a plus
Strong analytical skills and the ability to think strategically about the metrics coupled with the ability to translate complex data sets into concrete business recommendations and user-friendly, persuasive formats and presentations
Must be a demonstrated team player with a continuous improvement mindset and transformational leadership qualities experienced in facilitating and effecting positive change by leading through influence; matrix and direct management experience a plus
Accountable and self directed with the ability to adapt to changing business requirements and operate at both the strategic and tactical level
Demonstrated ability to create practical solutions to broad, complex issues with minimal oversight/guidance
Strong proficiency in office productivity tools (Excel, Visio, PowerPoint, Access and Word ) and ability to analyze data sets to efficiently and effectively extract, transform and summarize data
Strong written and oral communication skills that enable clear and concise communication and the ability to engage a broad range of audiences
Proven ability to develop and grow business relationships as well
Excellent organizational skills and ability to multi-task
Job location is Woodbridge, NJ

Manager, Process Management Resume Examples & Samples

Review and Analyze RCSAs and KRIs as completed; establish reporting to highlight results
Based on program assessments completed by each of the Vendor Governance Officers, develop and execute plan to address gaps
Review evidence submitted with the program assessment; identify opportunities to develop more prescriptive processes to improve results
Work with each of the VGOs as they implement vendor issue and risk event reporting to ensure completeness, develop reports for trends and escalation. Aggregate findings from the VGOs as well as from Internal Audit, CID and other sources as applicable
Implement regular review of the company's Enterprise Critical vendors, in partnership with the Vendor Governance Officers (VGOs) including validating risk rating, reviewing due diligence and monitoring completed
Maintain relationships with key stakeholders for information sharing and escalation
Support modifications to the Vendor Governance standards and processes; oversee implementation of changes as needed
Serve on the Enterprise Vendor Governance Council and working teams. Support reporting and communications to the Advisory Committee, Risk and Audit as needed
Bachelor´s Degree in Business, Supply Chain or related discipline
5-7 years in a overall business, project management, including 2 or more years of vendor governance or related function with demonstrated experience managing vendor risk
Proven ability to organize and implement vendor governance processes
Proven ability to quickly gather and organize facts, perform root cause analysis and draw conclusions
Strong conceptual thinking skills with adeptness to navigate through ambiguous and/or complex issues
Ability to build consensus and offer an independent assessment to achieve sourcing outcomes that meet business requirements without sacrificing service or increasing risk/cost
Ability to manage multiple projects and tasks concurrently and apply project management principles and methodology
Excellent oral and written communication and interpersonal skills for interaction with team members and stakeholders
Proficient in MS Excel, MS Word, PowerPoint, Project and Visio

Director, Process Management Resume Examples & Samples

Bachelors degree and equivalent experience in Process Management, Project Management, Operations, or related discipline
8+ years experience in working in large programs, projects, change management, or related areas
5+ years people management experience
Strong verbal and written communications skills
Self directed, takes initiative, strong leadership skills
Strong Relation Management Skills

Manager, Process Management Resume Examples & Samples

Identify and drive key process improvements for the FSA Help Desk Operations and other functions, as needed to increase automation, enhance controls and efficiencies and reduce the volume of help desk inquiries
Provide back up support for critical functions including the Change Control process, as well as business continuation testing and planning for FSA applications
Develop a framework for integrating new work within Financial Operations and serve as a key resource on projects impacting the Help Desk and Change Control processes
Assist in the completion and ongoing monitoring of Financial Operations Risk and Control Self Assessments (RCSAs)
Coordinate the monthly reporting of key risk indicators (KRIs) and risk events for ESFS
Minimum of five+ years business related experience with focus on operational, risk management and/or audit functions
Strong analytical and communication skills
Experience in leading process improvement efforts and completing risk assessments
Results oriented with strong organizational skills and ability to prioritize work based on business needs
Fluent with all MS Office applications

Process Management Specialist Resume Examples & Samples

Prepare Business Requirement Document (BRD) and necessary supplemental documentation need to support the Operation/Business need
Serve as a liaison between Operations, Business and Systems areas on major initiatives, systems enhancements, or on production support issues
Partner with Operations/Business/Systems stakeholders (Systems development, Quality Assurance, User Acceptance, Subject Matter Experts) to ensure systems specs and test cases adequately conform to the business requirements and objectives
Work closely with Operations/Business/Systems partners to review current processes and troubleshoot data issues
Update and maintain Policy administration documentation
3+ years of relevant business analysis experience
Professional development built around Certified Business Professional development Framework: Certified Business Analyst Professional (CBAP) and Project Management Professional (PMP) certification, and other training programs linked to career progression a plus
MS Office, Visio
Process mapping and design
Joint Application Development (JAD)
Risk Assessment & Management
Structured and Object-Oriented Analysis

Process Management Intern Resume Examples & Samples

Thrives on curiosity
High degree of perseverance
Process improvement methods and tools
Lean Six Sigma knowledge

Director, Process Management Resume Examples & Samples

Treat talent as a strategic differentiator, and take personal ownership for attracting, engaging, developing, retaining, and actively managing a diverse talent pool for the organization
Personally invest in the career success of employees
Develop employees through mentoring and by establishing and managing to annual individual objectives and development plans
Continually build relationships throughout the Annuities organization and the Prudential Enterprise
Contribute to continuous improvement of the Project Management Office Methodology and supporting procedures to strengthen project execution and risk management
Determine, manage and scale department capacity according to current and anticipated staffing demand
Strategic thinker with proven track record in implementing change
Ability to identify and break down complex business problems and develop recommendations
Exceptional verbal and written communication/presentation skills
Strong influence and business relationship management skills
Solid understanding of continuous improvement and ability to effect change
Skilled at resolving conflict and negotiating effectively and tactfully
5+ years experience managing increasingly complex business and/or technology projects
Experience managing Project Managers in a PMO environment ideal
Knowledge of investments and/or life insurance products ideal
PMBOK and SDLC proficiency required
Microsoft Office (Excel, Word, PowerPoint, Visio) proficiency required. Microsoft Project proficiency required; specifically project plan development, management and reporting
Home internet access is required
Travel Required - 10% - 25% of time (CT, PA)

Process Management Senior Specialist Resume Examples & Samples

Strong skills in Microsoft Excel, Word, and PowerPoint; SharePoint experience a plus
Vendor management experience is required
Understanding of the external vendor management environment
Customer-focused mindset; must be able to understand the importance of stakeholders business objectives and drive the process towards achieving those objectives
Possesses excellent organizational skills and proven ability to manage multiple projects concurrently
Proven ability to think strategically including demonstrated expertise in analyzing current data in an effort to continually evolve and improve the effectiveness of the vendor monitoring program
Excellent communication (written and verbal), listening and influencing skills
Ability to interact with all levels of the organization and with external third parties
Strong and proven analytical, problem solving and project management skills
Independent self-starter, with proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution
Ability to travel, as required

Manager, Process Management Resume Examples & Samples

Gain full technical knowledge of product/systems business rules and become the subject matter expert in product release planning/operation support
Update Product business table rules with accuracy and completeness, using Prudentials standard business table version control environment (PVCS)
Review product Business Design Document (BDD) to assess and provide impact statement for affected processes/downstream systems (PFMC, Valuation, Reinsurance)
Prepare Business Requirement Document (BRD) and all necessary supplemental documentation to transform product requirements into concise and easily understood business/systems specifications, including process and data flows, business rules, business case examples, and traceability matrix
Support projects across Operations, Business and Systems to solve complex business issues through process, systems and infrastructure
Partner with business/systems stakeholders (Systems Development, Quality Assurance, User Acceptance, Subject Matter Experts) to ensure systems specs and test cases adequately and appropriately conform to business requirements and objectives
Provide business level review/assistance and approval of System Requirement Document (SRD) and QA/UA test plans
Work closely with business/systems partners to review current processes, troubleshoot data issues, and enhance our current product/reinsurance processes
Strong business/systems data analysis experience in a corporate environment or insurance industry required
Proficient/Extensive SQL, Microsoft Excel, Microsoft Word, and Microsoft Access skills necessary
Ability to work independently, with minimal guidance or supervision, in a fast-paced environment
Ability to interact professionally and confidently with a diverse cross-functional team that includes executives, systems developers, quality acceptance/user acceptance testers, and subject matter experts
Proven ability to apply business/systems knowledge to solve complex production issues and provide business/technical guidance on life insurance product initiatives

Process Management Specialist Resume Examples & Samples

Responsible for project reporting, including the forecasting and tracking of change activity and vendor related expenses
May monitor performance of quality, cycle time and customer & producer satisfaction against pre- established metrics
Provide needed data to key business and management partners
Partners with TPA management to provide governance oversight, which may include adherence to the Hartford Administrative Services agreement, regulatory reviews, financial compliance, information governance, and capacity analysis
Responsible for managing and reporting emerging and escalating issues to ensure contractual agreements are met within the specified timeframe, including TPA Third Party Contracts meet all Prudential standards
Support monthly and quarterly business reviews by providing management with reporting results, identifying areas of strength and/or opportunity
Participate in both internal and external audits of regulatory work performed by the TPA
Provides oversight of the TPA Change Control Process
Partners with TPA to ensure Business Continuation and Pandemic Planning meet Prudential standards and are tested regularly
College education in related business area and/or progressive work experience in an operations environment
Demonstrated aptitude for development and documentation of metrics reporting, resulting in solid customer service results
Strong ability to partner in the development of solutions in a complex, rapidly changing service-related operations environment
Proven decision making and problem solving skills, including excellent analytical capabilities
Established ability to effectively communicate with all levels within the organization, with strong collaboration and influencing skills
Detail and results-oriented project manager; self starter with the ability to multi-task
Solid knowledge of Excel, Word, PowerPoint and MS Project
Life Insurance knowledge and vendor management experience preferred

Manager, Process Management Resume Examples & Samples

Demonstrated track record of process analysis and remediation
Ability to solve complex situations
Results orientation with an ability to execute and deliver results in a timely manner
A high degree of initiative, curiosity, with an eagerness to learn
Strong team player; ability to partner across the organization and achieve results working through others
Excellent communication and collaboration skills at all levels of the organization
Prior experience in Group Insurance and analytics preferred

Process Management Analyst Resume Examples & Samples

Supporting the Corporate Banking application Security Administration Re-Engineering
Working with banks and business units on systems projects and implementations
Supporting the design and development of a user access request database
Processing user security requests for Corporate Banking associates and troubleshoot issues
Coordinating recertification of Treasurers access and systems
Updating procedures and workflow documentation as needed
Conducting and documenting moderately complex financial analysis and reporting for Enterprise or business specific projects
Participating in independent and group projects related to system initiatives
Bachelors Degree in Finance, Accounting, Economics, or Business Administration
2 years work experience with Prudentials cash or bank administration group OR relevant business analyst, cash management or commercial banking experience
Excellent oral and written communication skills to effectively communicate with business partners, banks and external service providers
PC and spreadsheet experience preferred (MS Office including Excel, Word and Access)
Ability to conduct financial analysis (i.e. cost benefit analysis, etc.)
Solid organizational skills and the ability to manage multiple tasks to maintain an efficient processing environment
Good problem solving and decision making skills to respond to inquiries and processing issues in a timely manner
Ability to apply sound business principles and practices to daily production activity and projects
Strong interpersonal skills to build relationships within Treasurers and with business partners and banks
Demonstrate flexibility to assume other area assignments in the future as the staff is periodically rotated
Project Management skills preferred

Leadership Edge, Process Management Resume Examples & Samples

Generate and maintain workflows, process design and process documentation for program and operations processes to deliver global training across the Firm
Partner with Leadership Edge team to discuss requirements and leverage best practices to drive performance improvement through enhanced end-to-end operational process design and management
Help deliver the phased implementation of the leadership training operations
Manage analysis and delivery for ad hoc special projects
Ensure that the organization is structured optimally to deliver successful leadership training
Support operational strategy including functional taxonomy, utilization and capacity analysis
Help support the successful execution of Leadership Edge programs and sessions
Contribute to management presentations and business reviews
Partner with Leadership Edge Design and Faculty, HR partners and Technology
5-7 years of relevant experience in process improvement, project management or consulting
Experience with Visio and process workflow documentation
Strong analytical / problem solving, organizational and process improvement skills
Solid organization skills and ability to multi-task across multiple priorities
Strong written and verbal presentation skills. Experience developing executive level presentations a plus
Ability to process and analyze data using Excel, MS Access and other tools
Proven critical thinking skills; ability to draw conclusions and speak to it clearly and concisely
Good knowledge of project management techniques and tools
Ability to work independently and with a team to build the appropriate relationships, including ability to interact with senior levels of management
Experience with HR or development a plus

Manager, Process Management Resume Examples & Samples

Managing critical projects, including development, documentation, and training on the LCBE Vendor Governance Program
Implementing a workflow and tracking tool to allow all of LCBE to plan for and be aware of required vendor activities
Hiring, training, and supervising a team of vendor management specialists who are expected to assist with elements of the program; and
Developing metrics and reports to satisfy the program requirements
Experience managing associates is strongly preferred
Experience interacting with law firms and attorneys is valuable
Strong relationship management and leadership skills are desired
Ability to reach sound judgments and work under deadlines
Ability to manage cross functional teams and collaborate with associates at all levels
Ability to set clear expectations on deliverables
Experience with both technology projects and strategic initiatives
Strategic perspective with ability to execute and deliver
Excellent leadership skills, critical thinker, innovative, change agent
Strong communication and executive presentation skills, both oral and written; able to tailor communication style to effectively meet the needs of the audience
Strong technical skills in Microsoft Office Applications; (advanced skills in Excel and Powerpoint a plus). Experience with MS Project strongly desired
Advanced degree (e.g., JD, MBA) is a plus

Senior Specialist, Process Management Resume Examples & Samples

BA or BS (or international equivalent) required, preferably in engineering, information systems or business
Minimum 5 years experience working in large-scale information technology environments
2+ years as business analyst, project manager or process analyst. Process Improvement experience preferred
Industry standard certifications a plus (Lean, Six Sigma, ITIL, CMMI, PMI, COBIT)

Process Management Specialist Resume Examples & Samples

Manages certain aspects of the outsourced vendor relationships for Group Insurance
Manages multiple vendors including complex and less complex ones
Collaborates directly with management on critical decision-making related to the vendor relationship
Coordinates the Group Insurance vendor issues management process from the issue in-take process through to issue closure. Key to this role is a continual focus on creating and enhancing the Organizations literacy around vendor issue tracking via periodic broad communications and individual meetings with the Business lines
Supports the on-going vendor monitoring plan process through the review, analysis, and consolidated reporting within the monitoring plan tool and database
Supports the active vendor refresh process to ensure all active vendor engagements are accounted for, with no gaps. Serves as the central point of contact between vendors and the business operation
Works with vendors to ensure key performance indicators are met
Tracks performance and reports vendor trends and results, completing periodic business reviews. May also lead projects that support the process
Travel is required, 10-25%
Bachelors degree preferred or equivalent work experience
Strong proficiency in Microsoft Excel, Word, and PowerPoint
Vendor management and / or project management experience is required
Demonstrated ability to build and maintain strong relationships and networks both within and outside the organization
Customer-focused mindset; must be able to understand the importance of stakeholder business objectives and drive the process toward achieving those objectives
Possesses excellent organizational skills and proven ability to manage multiple tasks concurrently
Ability to prioritize under tight deadlines
Must possess a solid understanding of risk management principles and control consciousness

Process Management Associate Resume Examples & Samples

Developing project definition statements
Developing and updating project plans
Developing and updating issues lists
Developing and updating status reports
Developing and updating presentation materials
A minimum of 2-4 years business experience working for a senior manager or a team of managers
Experience working on a project team or supporting a project initiative
Excellent interpersonal and communication skills (written and verbal) - Ability to interact with all levels in an organization, internally and externally, with tact and professionalism, especially when dealing with difficult situations
A welcoming demeanor and strong work ethic coupled with a sense of responsibility and integrity
Attention to detail and ability to effectively prioritize work
Strong organizational skills and ability to multi-task effectively
Willingness to learn new concepts
Excellent judgment and discretion required in handling highly sensitive, privileged and confidential information in a respectful manner
Ability to work under minimal supervision, tight time constraints, and periodic high volume circumstances
Willingness and ability to take direction from various sources required

Process Management Specialist Resume Examples & Samples

Manage project deliverables on time, within budget, and at the highest level of quality
Interface with business partners and project teams to define requirements, applicable acceptance testing, user training and system implementation
Perform analysis on multiple integrated processes and workflows to ensure outcome of project efforts remain client-focused, consistent and effective
3 + years Project Management experience. Experience with Agile methodologies and Lean Six Sigma is a plus
Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight
Must be self-motivated and possess a level of comfort with ambiguity and in helping to decipher and define key measures of success
Builds constructive working relationships characterized by high levels of inclusion, cooperation and mutual respect
Proficiency with MS Project, Excel and PowerPoint. MS Visio and Access experience a plus

Process Management Associate Resume Examples & Samples

High level of technical knowledge of Settlement Options, including processing of all client requests across all administrative platforms (minimum 5 years experience)
Results driven with strong analytical skills
Conceptual thinker with problem resolution skills
Proven ability to interpret and apply complex procedures, making independent risk based decisions when appropriate
Strong time management skills with the proven ability to multi-task
Excellent customer advocacy
Strong partnering skills, including the ability to collaborate upward and laterally with internal and external partners both inside and outside of ILI

Manager, Process Management Resume Examples & Samples

Bachelors degree or equivalent experience in Process Management, Project Management, Operations, or related discipline
5+ years experience in working in large programs, projects, change management, or related areas
Very strong attention to detail, time management and organization skills
Ability to communicate effectively with people from diverse backgrounds
Strong Relationship and Project Management Skills

Process Management Analyst Resume Examples & Samples

Manage audit process for PAR. Activities to include: corresponding with auditors to establish schedule, scope, selections, business deliverables, submission, on-site visits, etc
Understand all audit requirements including responsibility for each function and specific focus of each audit/exam
Keep abreast of changes in the agency / audit literature
Serve as liaison with Risk Management to facilitate finding/issue escalation, action planning, and issue tracking
Maintain communication with respective management through the audit process or arrange regular updates for management reporting
Provide audit team all materials necessary to execute the audit and organize appropriately
Schedule audit activities, observations, interviews, and meetings. Coordinate schedules of all involved, send confirmation letters and reminders if required
Manage administrative tasks associated with the completion of the audits, including meeting space, materials, etc
Manage sub-servicer review process. This is for both reviews; PAR by a sub-servicer or on-site visit of a sub-servicer to be held by PAR. Manage scope, timing, parties, results and reporting
Manage annual deliverables (financials, audit reports, compliance deliverables, and various requests as requested)
Assist with other team duties as needed: rating agency requests, metrics / key performance indicator preparation and review, policy and procedure support, efficiency analysis, system administration / security, and other requests as needed
Exposure to each line of business, e.g. accounting/finance, asset management, and servicing
Experience with multiple real estate lending programs
Direct interaction with senior members of PAR and internal & external auditors
Bachelors degree required, preferably in business, finance, accounting, real estate, or related discipline
3-5 years of experience in commercial real estate preferred. Prior experience with Fannie Mae, Freddie Mac, and FHA beneficial
Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously and prioritize work based on established deadlines
Computer proficiency with a strong working knowledge of Microsoft Excel
Strong interpersonal and customer service skills are essential, including the ability to create/build and maintain relationships with internal and external parties

Director, Process Management Resume Examples & Samples

Work closely with key business partners to plan, lead and execute high-impact data reporting and analysis projects and initiatives
Serve as the primary contact working in partnership with HR Technology to evolve the business application roadmap as it relates to reporting and analytics. This would include assessing Talent Management technology solutions to support reporting and overall process needs. This position will lead the assessment and identification of solutions targeting enhanced systems integration, reporting, business intelligence and analytics from the business perspective
Develop and implement an approach for data management for the Talent Organization, and consult on how to best meet new/emerging data and reporting requirements given current and future capabilities
Consult and provide reporting subject matter expertise in advanced report development when new reporting and/or business intelligence solutions are being implemented. Ensure business intelligence tool best practices are fully leveraged and adhered to
Support the Talent Organization in research and data analysis by determining the best solutions to pull together large sets of data from multiple source systems and working with HR Technology partners as appropriate to implement. Develop and maintain consultative relationships with key business partners, proactively identifying and addressing data analytics needs
Integrate and analyze large data sets, evaluating patterns and providing actionable insights. Demonstrate knowledge of business success drivers, regulatory issues and industry trends
Stay current with Business Intelligence market trends to support innovation and continuous improvement
Advanced degree preferred, plus a minimum of 7-10 years of relevant work experience
Experience in designing and implementing data integration solutions and Business Intelligence platforms
Ability to analyze current data structures and suggest improvements and optimizations to advance data analysis capabilities and eliminate inefficiencies
Ability to drive architecture of new BI dashboards and reporting solutions
Strong SQL skills with proven history of integrating data from multiple data sources
Excellent oral and written communication skills with the ability to interface with business users
Strong project management skills and experience managing projects, budgets and schedules to successful completion
Excellent collaboration skills and commitment to building trusted relationships with business partners
Must be self-directed with the ability to work with little or no supervision
Prior exposure to financial services or insurance industry a plus

Senior Analyst, Data & Process Management Resume Examples & Samples

Install and deploy databases – Responsible of the EDM Metadata
Manage security – Work iMS colleague to determine how much access the application will need to the database (being the gatekeeper of its access)
Receives and initiate data/process implementation projects from iMS team.Data will be drawn from various databases and files, and will be incorporated into different reports on a regular and/or ad hoc basis
Performance tuning – Tune the file structure and organization, scheduling index rebuilds, and any hardware-type decisions
Data modeling – Creating the physical data model and modifying the model on an as-need basis. This usually means working closely with the data analysts and modellers
Creating the installation scripts – base installation scripts to create the tables, indexes, stored procedures and initial data
Stored procedure writing – help the team incorporate Stored processes
Extremely rigorous with regards to the data and information provided
Ability to work on his/her own, with a minimum of supervision within a dynamic environment
Well organized
Customer driven

Process Management Specialist Resume Examples & Samples

Ability to lead project initiatives for Operations by participating in the design, build, test and implementation of changes/enhancements to the Financial Systems Architecture
Identify, document and/or execute aspects of the following, independently, for straight forward initiatives: As-Is Processes, Business Requirements, To-Be Solutions, Test Plans and Test Scripts; assist with these deliverables for complex initiatives
Facilitate project meetings, including setting of the agenda, meeting logistics and documentation of key discussion points and next steps
Independently execute assigned tasks associated with projects, maintenance and BAU activities
Create and maintain procedural documents
Provide production and non production processing / operational support as needed and during on-call rotation by monitoring and escalating production issues timely for immediate resolution. (Oracle Concurrent Programs and Autosys)
Identify process improvements and drive automation and efficiency projects
Cross train on other operational functions within FSA Operations and provide back up support as needed
Assist with the coordination of any audit and/or Sarbanes Oxley related work
Four-year degree is required
Minimum of 5 years experience in finance or technology
Proven ability to improve processes and implement effective risk based solutions
Solid communication and presentation skills, both verbal and written; the ability to work in a collaborative manner
Proven ability to work independently and in a team environment
Working knowledge of Excel, Word, PowerPoint, and MS Project; Visio and Access knowledge are a plus
Experience in supporting Accounting and Financial Applications and/or knowledge of job scheduling tools are a plus
Familiarity with the System Development Life Cycle and experience with supporting testing processes are a plus

Reutilization Process Management Analyst Resume Examples & Samples

Analyse, develop, improve and maintain reverse logistic processes
Analyse, develop, improve and maintain information reports & measurements
Initiate and track actions to improve RM indicators, or to resolve out of line situations SPO functions like

Director, Process Management Resume Examples & Samples

Administer the governance processes as part of risk committee management; this includes supporting the meeting management process and ensuring items are tracked appropriately
Coordinate with committee owners to establish and implement best practices for risk management committees
Act as a resource to support the businesses in the governance of risk related issues
Manage the process documentation for the function. Understand and clearly document processes with an eye towards process improvement and enhanced controls
Develop and design cohesive presentations which will be used for/by the Chief Risk Officer and in various risk management meetings or communications
Participate in special projects, as priorities and resources dictate
8-10 years experience in process management
Excellent verbal and written communication/presentation skills
Excellent organizational skills; ability to establish processes which are easily understood and can be adopted across the organization
Self-motivated and detail-oriented with excellent people skills
Strong relationship building skills and ability to collaborate, work and influence at all levels within a dynamic organization

Process Management Director Resume Examples & Samples

Developing and executing plans and controls to meet transaction service and productivity goals across several functions
Contributing to strategies that provide sustainable competitive advantage
Demonstrating an unwavering commitment to high ethical standards and integrity through words and actions
Establishing a continuous improvement mindset to optimize the customer experience by implementing innovative solutions
Establishing strong internal partnerships across various business units
Partnering with external vendor(s) to manage business requirements and results
Recommending and approving personnel activities which may include hiring, performance management, training, compensation evaluation, etc
Proven experience building and leading an operation's service model, including metrics, training and strong customer experience results
Experience with creating connections with staff on vision and strategy through excellent communication skills that create clarity and inspire action
Demonstrated innovative problem solving and strategic thinking skills, along with strong business acumen and analytical capabilities
Demonstrated ability to develop solutions in a complex and changing environment
Recognized as a collaborative, trusted business partner as well as a change leader
Excellent written and verbal communication skills with proven ability to effectively communicate with all levels of the organization
7+ years of progressive leadership and management experience in a customer-facing operation with proven results in building high-performing teams required
Ability to travel domestically and internationally, up to 20%
Must be FINRA Registered and hold a Series 99 within 180 days of hire

Manager, Process Management Resume Examples & Samples

Manage ongoing Helpdesk activities including coordination and communication of any changes
Provide support for critical functions including the daily Change Control process, as well as business continuation testing and planning for FSA applications
Experience with IT software lifecycle and governance a plus

Director, Process Management Resume Examples & Samples

Responsible for the end to end customer experience
Leads the development of a process map for the end to end customer experience for Sales to Installation Journey(Journey)
Partners with HQ on the corporate Onboarding Journey
Provides customer service leadership with regard to all facets of operations analysis performance management and time entry
Directs and participates in planning activities related to the preparation of operating budgets and forecasts of operations
Tracks analyzes and reports performance data on key departmental initiatives
Partners with interdepartmental and field leaders to forecast appraise and report operating results in terms of performance against plan
Documents the end to end process
Develops service policies programs and systems to support strategic direction
Monitors the expense process; establishes budgets and constraints to assure expense goals are met
Partners with Director of Sales To Installation to get strategic programs implemented effectively in all channels
Uses a methodical yet collaborative approach to each project by
1) Measuring the process and questioning the capability and quality
2) Defining the problem statement
3) Performing a gap analysis between the customers' expectation and current process performance
4) Standardizing solutions around best practices
5) Repeating the steps for continuous improvement
Fosters an environment of empowerment, openness, inclusion, and objectivity all while striving to deliver solutions that benefit the entire organization

Manager, Process Management Resume Examples & Samples

A leader and motivator of people responsible for recruiting, development and performance management
Driving customer communication strategy for Group Insurance including claims and executing on the delivery of communication strategy through business and technology solutions
Partnering with business leaders/owners to provide project leadership to deliver on Group Insurance and claim initiatives
Drive process improvement through simplification, automation and outsourcing
Partnering with business leaders and customers to understand underlying business need and ability to challenge need and determine appropriate business value and corresponding business priority
Ability to understand business and customer need and identifying and delivering on appropriate business and technology solution
Conduct competitive and market assessments of communication strategy and technology solutions
Manage and oversee security access controls and process
Proven leader with at least 5-7 years of experience in managing a team of associates
Four year degree preferred
Demonstrated strong collaboration skills and ability to navigate well in a matrix organization, including managing multiple priorities
Strong interpersonal, partnership, and communication (both verbal and written) skills, especially ability to communicate clearly and concisely
Strong analytical and critical thinking skills
Demonstrated process improvement skills and experience
Demonstrated ability to consistently deliver results
Ability to understand business issues and apply appropriate technical solution
Relative work experience preferred; Group Insurance experience a plus

HBO Manager, Process Management Resume Examples & Samples

Direct and manage project development from beginning to end
Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
Develop full-scale project plans and associated communications documents
Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget
Determine the resources and participants needed to achieve project goals
Draft and submit budget proposals, and recommend subsequent budget changes when necessary
Identify and resolve issues and conflicts within the project team
Identify and manage project dependencies and critical path
Plan, schedule, and track project timelines and milestones using appropriate tools
Develop and deliver progress reports, proposals, requirements documentation, and presentations
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Define project success criteria and disseminate them to involved parties throughout project life cycle
Recommend and develop solutions to increase and improve efficiencies in existing systems and processes
Review third-party hardware and/or software products and recommend potential vendors and develop integration strategies
Analyze and document existing asset management, encoding and distribution workflows and the use of technical and human resources

Director, Actuarial Process Management Resume Examples & Samples

Manage the annual objectives setting process and report progress towards achieving objectives
Partner with actuarial, business, risk, and finance teams to coordinate engagement with stakeholders and committees
Manage the expense budget and ensure adherence with expense policy; partner with finance on quarterly forecasts and annual budgets
Oversee Business Continuation, Information Security Records, Privacy and Space Planning for Retirement Valuation
Coordinate Global Business and Technology initiatives
Support the management team with various reporting requirements, including, but not limited to, project plans, reporting templates, and status documents
Develop meeting content and execute on leadership and town hall meetings
Liaison to Human Resources for major initiatives (i.e., tracking progress on filling open positions, employee opinion survey, etc.)
Liaison with Actuarial PMO to ensure project goals are being met
Coordinate on-boarding of new associates
5+ years experience in actuarial services with a background in project management or process improvement desired
Experience partnering with Prudential areas a plus
Ability to engage and understand technical resources and valuation/reporting processes
Experience managing expenses and budgets
Quick learner and creative thinker
Ability to multi-task, work independently, and drive priorities to completion timely and accurately
Effectively translate ideas/concepts into documented frameworks and action steps that support decision making and effective execution
Strong partnering, problem solving and issue resolution skills
Proven ability to communicate succinctly and clearly in written and verbal communications
Demonstrated collaborator; ability to work well with others throughout the organization
Strong documentation and organizational skills, with close attention to detail
Demonstrated initiative and ability to prioritize effectively
Ability to analyze and summarize data
BS or BA required

Director, Technology & Process Management Resume Examples & Samples

7+ years business experience, 5+ relevant experience in business or process analysis
Ability to multi-task and delegate effectively willing to roll-up sleeves where needed
Undergraduate degree in relevant field required (Accounting, Finance, Information Systems, Business Analysis) - graduate degree (MBA) a plus
Experience in the Financial Services industry preferred, (Asset Management field a significant plus)

Q&RM Process Management Assistant Director Resume Examples & Samples

Lead a process team or drive a process initiative. Help subordinates and colleagues to meet their deadlines, and encourage input from and learning between all team members
Recommend ways to improve process(es), and/or develop new approaches, calling on your Q&RM and business experience
Resolve conflicts on complex or non - standard issues related to BRET, PCIP, personal independence or other Q&RM processes. This will involve utilizing technical, service line or core infrastructure knowledge
Establish and implement project plans, including goals and measures. Follow up on all approved changes and enhancements to the process(es)
Keep documentation and information on process(es) up-to-date
Work with Americas Independence executives and senior managers, to review submissions from client service and infrastructure teams. Confirm that these are complete and accurate, and that any proposed transaction, requests and responses are appropriate
Liaise between clients and members (including leaders) of Q&RM and various other functional areas within the firm (e.g., Center for Business Knowledge, Finance, IT, Strategic Sourcing)
Interacts regularly with Independence and other EY leaders and executives on process issues, concerns and changes. Identify and implement leading practices on processes
Manage client relationships to meet or exceed expectations, by listening to their needs
Gain an understanding of the key requirements of firm independence policies and regulators' independence rules. Gain full knowledge off Q&RM outside of your own area
Keep abreast of emerging knowledge, trends and lessons learned. Create and deliver training presentations, to communicate new developments (and their impact) to clients and Q&RM team members
Develop relationships, and build a network of people within your team and across the firm
Identify key internal or external issues and risks related to BRET, PCIP, Personal Independence or other Q&RM process(es)
Coordinate Q&RM process initiatives, and manage process teams
Use independent judgment and discretion, to identify issues, analyze risks across industry and service lines, and interpret relevant EY policies and guidelines
Gain a solid understanding of relevant parts of the EY business
Train and mentor junior Q&RM and Independence staff, to familiarize them with firm processes and policies, and to enable them to handle more complex issues
Manage process team members, or coordinate virtual teams who complete process initiatives. This includes assigning work and reviewing performance
Familiarity with Q&RM initiatives outside of your specific area
Problem-solving ability
A flexible approach
Demonstrated record of taking the initiative
Strong research and communications skills
Ability to successfully handle multiple tasks
Good working knowledge of computers and common software packages
A minimum of 7-10 years related experience

Process Management Director Resume Examples & Samples

Responsible as the day-to-day technical expert in a functional area or process
Frequently leads projects/ complex assignments with little supervision
Ensures projects are completed according to established timelines and budget
Participates on cross-functional teams representing functional area
Also includes gathering and analyzing complex data, developing and implementing improvement recommendations
Subject matter expert for specific functions, programs, and processes
Handles complex analysis, identifying risks and opportunities with solution recommendations for their functional area of expertise
Leads decision-making or make s tactical decisions for others according to defined processes and procedures
May manage employees and/or managers
Directly shapes operational and/or functional execution of department strategies and how they are accomplished
Function, product or significant process responsibilities
Influences mid to long term strategies and objectives and understands the larger picture. Important/influencing contact with key clients – internally or externally
Responsible for decisions/activities that have significant impact on the organization’s P&L
Has lead responsibility for execution/implementation of programs, processes and initiatives, may manage cross functional resources
Typically a manager of other senior managers with meaningful yet defined accountability. In some cases, may act as an individual contributor displaying intellectual leadership on highly complex projects, has influence in team outputs and work, or in a role that is critical to the organization

Global Process Management Analyst Resume Examples & Samples

Support the development and drive the adoption of process standards across ESC globally
Maintain the book of process standards, review compliance and tracking to global standards, and ensure process and operating procedures align with the ESC Process Lifecycle taxonomy
Build-out the Global Process Management central repository/library with standardized process documents (operating procedures desktop procedures) and develop necessary reference guides and training materials
Document and maintain gold standard process blueprints for end-to-end ESC processes
Administer and manage access/entitlements, hierarchy and nomenclature maintenance of the selected process mapping tool
Support the design and development of a governance change management control process
Introduce structured measurement and monitoring against benchmarks for ongoing maturity model efficiency and effectiveness
There are two (2) openings for this role
Minimum of 3+ years in Change Management / Business Process re-engineering experience, preferably specific to supply chain, procurement and accounts payables
Project management experience from individual task management to the ability to manage large, complex projects
Strong functional understanding of enterprise supply chain processes, industry best practices, and effective change techniques
Fluent English, written and oral
Ability to influence and motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration
Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability
Strong communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
Demonstrated program change and implementation skills to drive process standardization in a multi-cultural, cross-product environment
Proven problem-solving skills and strong attention to detail
Strong project management skills, ability to multi-task and prioritize in a fast-paced, high pressure, dynamic environment
Self-starter, results-oriented
Ownership & Accountability
Thinking Strategically
Highly Motivated
Promote Teamwork
Driving Results & Managing
Positive attitude, flexible, adaptable, responsive, and high energy

Process Management Resume Examples & Samples

Participates in execution of a department or functional strategy; develops approaches and/or processes to accomplish goals
In an individual contributor role, functions as a key contributor with demonstrated knowledge of area of specialization as well as broader functional knowledge
Day to day focus is on production and development initiatives. Resolution of problems or transactions where expertise is required to interpret or administer policies, guidelines or processes
Incumbents at this level typically have ownership for one or more processes, reports or procedures. May be considered analytical or procedural experts for the assigned duties/tasks
Expected to assist others in analysis or project effort execution as needed, handle more complex systemic analysis, and have proven abilities to present findings in understandable and actionable manners
May manage employees
At least 5 years’ Mortgage industry experience
Preferred 2 years’ experience in decision making and project management experience
Preferred 2 years’ demonstrated success in managing workflow design, developing procedures, and managing change
Preferred 2 years’ experience utilizing process improvement methodologies (e.g. Six Sigma, LEAN)
Lending Authority and/or participation on bank Credit Committees
Experience developing and collecting data to support performance metrics
Prior experience in Credit Policy, Underwriting or Operations leadership preferred
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Demonstrated high energy and drive with a high degree of personal accountability
Functions well in ambiguity, while taking the initiative to create positive change through innovation
Proven ability to manage multiple projects and the flexibility to adapt to changing priorities

Manager eHR Process Management Resume Examples & Samples

Define and communicate usage of global templates, guidelines and procedures for HR process mapping and management
Facilite HR process mapping and management activities in order to establish standardized process definitions and process ownership
Inititate and manage evaluation and analysis of HR process improvement demand or standardization opportunities
Participate in or drive HR process improvement projects
Maintain a global HR process repository
Develop a consistent approach to analyse and measure HR processes in order to create transparency about process efficiency, quality and customer satisfaction
Train and upskill HR business process owners and process experts in definition and documentation of business processes, as well as in measurement of process efficiency and quality
Participate in regular information exchange and feedback sessions within the global eHR organization, as well as with external parties
Knowledge of Lean Six-Sigma methodology and tools
Ability to communicate complex subject matters to multiple levels of recipients
Team player mentality and ability to work with and through others
Ability to influence others and move towards a common vision or goal
Hands-on mentality and analytical, target oriented work style
Ability and willingness to travel globally if requested
University Degree or Equivalent (MBA, Diploma, BA, etc.)
3 to 5 years of work experience, involving process management or process improvement
Experience in process design and process mapping, ideally within Human Resources
Familiarity with project management and lean six sigma approaches, tools and phases of project lifecycle
Experience in meeting planning and facilitation of physical and virtual workshops in a global working environment
Excellent knowledge of process documention tools (e.g. ARIS, Visio) and MS-Office applications

Operational Process Management Resume Examples & Samples

Developed knowledge and skills with business applications (e.g., Excel and Compass)
Ability to work as proactive member of a team, as well as independently
Developing business acumen and understanding of accounting concepts

Technology Process Management Lead Resume Examples & Samples

Development and implementation of standards, guidance and best practices for all GTI Processes
Streamline/simplify GTI Processes to reduce ambiguity and ensure they are focused on the right things
Define roles and responsibilities for Process SMEs and ensure compliance
Ensure all GTI owned Processes are maintained and communicated appropriately
Track record of driving and implementing Process automation, continuous improvement and Automation solutions
Excellent communicator
Strong demonstrated knowledge in understanding the business processes, key business controls, Applications, Models and user tools

Operations Process Management Associate Resume Examples & Samples

Responsible for the accurate and timely completion of assigned tasks
Assist store and department personnel with operations-related issues
Perform functions within established guidelines, procedures and policies
Provide feedback to management regarding recommended changes to policies and procedures
Work effectively with a team to achieve department objectives
Train new associates on assigned job functions
Demonstrate knowledge of all assigned job functions
Performs a variety of functions within the OPM department. Workloads may require rapid shifts of focus from one functional area to another
Utilize resources available to resolve problems or recommend solutions
Interact daily with functional peer groups, store and department personnel
Works on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations. Normally receives no instruction on routine work, general instructions on new assignments
Works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual required or job-specific training. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become "The World's Greatest Bank."
Completion of high school, vocational training, or equivalent, required
3 years of customer service experience, preferred
2 years of banking experience, required
1 year of bank operations experience, preferred
Strong attention to detail and the ability to multi-task effectively
Ability to understand and follow directions
Ability to organize and prioritize work
Proficient use of Microsoft Word and Excel software applications
Ability to maintain confidentiality, use tact and diplomacy; maintains professional dress and demeanor
Requires basic reading, writing, and math skills
Basic knowledge of relevant bank operating procedures, practices and policies
Demonstrate effective written and verbal communication skills
Ability to work effectively with individuals and groups across the bank

Senior Analyst, Process Management Resume Examples & Samples

Requires at least six years of experience in process management or consulting
ITIL certification is a must (Intermediate / Expert)
Experience in implementing processes and auditing based on ISO 20000 standard

Operational Process Management Analyst Resume Examples & Samples

Proactively manages operational alignment between key strategic initiatives in region
Exercises strong understanding of processes and tool to achieve objectives
Engages across multiple functions and geographies
Expertise in key tools, such as MS Office, MS Project, and SharePoint
Self-motivated, acts with minimal direction
Proven communication skills, catering to a wide variety of audiences
Experience with consulting, influence, and personal negotiation skills
Previous international experience a plus

Graduate Hire-operational Process Management Analyst Resume Examples & Samples

Consults with worldwide and regional business and operations leaders to drive tactical execution of the strategic initiatives
Ensures the accuracy and timeliness of execution to work plans (Management of Change, Deployment, and Communications)
Manages complex business and operational scenarios for strategic projects
Provides tactical support during implementation of business-wide programs
Day to day activities include attending regional level program meetings, as well as to drive and execute against project plans. Coordinate regional team activities to ensure deadlines are met
4+ year degree, MBA or Master degree in Operations
Previous experience in managing projects and cross-functional teams
Ability to learn and master new tools and systems
Excellent attention to detail, multi-tasking and prioritization skills

Head of R&D Process Management Resume Examples & Samples

You are responsible for the disciplinary and functional leadership of the R&D Process Management group and all its integrated direct reports and you are accountable to hire, develop and retain a broad talent base in the organization
You are accountable for the development, monitoring and management of the group budget and all its integrated cost centers
You are responsible for the definition, alignment and harmonization of the core R&D processes in close cooperation with the accountable business process manager located in functional R&D development organization and other organizational units of the SIS organization
You control and manage all continuous process improvement activities in cooperation with the accountable business process manager
You manage and coordinate all R&D process management business planning and budgeting activities within WF & IT Research and Development and all its local development sites
You are accountable for the proactive management of process risks and for knowledge management within the WF & IT R&D Process Management group
You work with key stakeholders to handle resourcing issues and any conflicts between functions

AVP Process Management Resume Examples & Samples

This resource will part of the team to support the US FCR COO’ EASi efforts
Focus on closing the gap through four core programs; 1) Organization strategy 2) Process & Procedure enhancements 3) People and Performance management 4) Technology and Automation
Global and Regional Governance and Strategy
Prioritization and opportunity development
Share and Promulgate Best Practices
Be knowledgeable about HSBC’s environment including: Organization structures; HSBC business drivers; Group and businesses’ strategy; Acquisitions and mergers; Shareholders; Processes; Systems and Current state vs. Target state
Be knowledgeable about the external environment including: Main banking competitors; Regulatory environment; Key events in world / local news that could impact HSBC; Global economy; Other industries i.e. latest innovation and technologies etc
Have the knowledge and expertise to support the design of solutions that must comply with applicable legal and regulatory requirements whilst also challenging interpretation of these requirements to ensure that we take a commercial approach to their implementation
Have strong knowledge in change and performance improvement methodologies
Have a good working knowledge and strong relationships with one or more areas within the major global business TPM is aligned to
Be able to demonstrate strong business knowledge and sound business sense and stay abreast of all industry trends within business and technology
Have strong financial and commercial acumen and the ability to understand and contribute to business cases
Includes ability to understand complex business problems and apply a strong commercial sense
Have strong knowledge of key domains and change industry
The Manager Transformation & Production Management must have considerable years of diverse experience and a variety of skills related to managing large and complex change engagements, business, technology or operations and people. Experience at a highly respected strategy or management consulting firm would be advantageous
Proven track record in change management, process improvement and business transformation
Demonstrated ability to absorb complex concepts and support development of actionable, achievable and measurable improvements
Experience of working in a global environment, working across cultures and matrix organization structures
Demonstrated ability to build, maintain and navigate the organization using formal / informal networking skills
Experience in supporting management of senior stakeholder requirements / design sessions
Demonstrated ability to provide strong analytical and communication support for work efforts to meet objectives effectively and efficiently
Effective & efficient communication skills
5 years plus of experience large complex change at a global financial services institution or equivalent management consulting experience
Typically qualifications would include an undergraduate or postgraduate degree in Science, Technology, Business Administration, Finance / Accounting or a related field
International working experience advantageous

Analyst, Process Management Resume Examples & Samples

Requires at least three years of experience in process management or consulting
ITIL certification is a must (Foundation/Intermediate)
Should have strong process definition, process documentation and implementation experience
Understanding of technology services and development

Process Management Specialist Resume Examples & Samples

Perform finance process improvement and technology activities on various initiatives (scope, planning, business requirements, solution options)
Aid in defining the PGIM Finance technology and process improvement vision and roadmap
Identification and implementation of opportunities for process efficiencies, standardization and technology enablement of PGIM’s forecasting, capital planning and controllership activities
Assist in building a business case for future investments and coordinate implementation efforts
Support the evaluation of technology capabilities and solutions, partnering with Financial Systems (ESFS) teams and business partners
Oversee and manage a staff person with responsibility for setting objectives, ensuring proper training and development and providing coaching and feedback
Strong analytical, logical and creative thinkers who are effective at problem solving and detail-oriented
Strong skills in time management with the ability to manage complex work plans, conflicting priorities
Experience in Information Technology and Financial Services is desirable
Ability to multi-task in a fast-paced constantly evolving workplace
High level of confidence both in terms of process and analysis skills
Familiarity with process mapping
Meticulous organizational skills and strong interpersonal skills; the ability to liaise with all levels of staff, including senior leaders
Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on audience
Needs to be a proactive individual that can work with minimal supervision
4+ years business experience, 3+ relevant experience in business or process analysis
Undergraduate degree in relevant field required (Accounting, Finance, Information Systems, Business Analysis)
Experience in the Financial Services industry preferred but not essential, (Asset Management field a significant plus)
Project management qualifications and delivery experience
High level of Initiative to lead independently and hit the ground running
Strong knowledge in business processes assessment, review, modeling and improvement
Knowledge of some Quality standards/framework would be a plus but not essential – Lean, Agile, ITIL, CMMI, COBIT etc
Proficient Microsoft Office skills including MS Project, Visio and Excel

Manager, Process Management Resume Examples & Samples

Carries out managerial responsibilities in accordance with the organization’s policies and procedures, state, federal and local laws
Provides leadership, direction, guidance to direct reports for the purpose of meeting KPI goals, continuous improvement, staffing, and other operational needs
Serves as process manager of key ITIL/ITSM processes
Partners with the internal IT customers to align technical solution roadmap with application team and SBI team vision and strategy
Develops, trains and drives process adoption for strategy, design, transition, and operation of key IT support services
Provide data and reporting of KPI’s and trends to IT department and others in ad-hoc, weekly, monthly and as needed
Provides leadership and direction on solutions to address customer needs
Interfaces with Infrastructure, Production Support, Development and PMO teams to ensure projects / services meet customer expectations
Ensures continued awareness of and adherence to the Mission and Values of the organization
Performance-based rewards based on stellar individual and team contributions
A comprehensive benefits package designed to enhance your health, your financial well-being and your future

Associate, TMF Process Management & QC Resume Examples & Samples

Bachelor’s degree, preferably in a scientific discipline or equivalent work experience
Min of 3 years in pharma
Must have good understanding of clinical development, including regulatory documents and regulatory requirements (including ICH and GCP guidelines), and be able to interpret and make decisions based on the interpretation
Must have strong document management skills, including experience with review of Regulatory Documents, be detail oriented, organized, quality driven and able to work in a team environment under tight deadlines
Knowledge/understanding of TMF requirements and technologies to suport document collection and archiving; eTMF experience preferred
Must have critical reasoning skills, including the identification and resolution of complex problems
Must have strong verbal, written and interpersonal communication skills
Shows high level of initiative and has ability to work independently

Process Management Analyst Resume Examples & Samples

Uses process design, mapping/modeling, analysis, and improvement expertise to deliver Battelle Corporate Office (BCO) policies and procedures that are complete, accurate, up to date, integrated, meet internal and external requirements, and deliver business value
Supports content owners to monitor, control, and report process performance
Develops collaborative relationships with content owners and advocates for the customers of the internal services described in BCO policies and procedures
Supports organizations in managing their internal operating procedures when available
Contributes to the innovative integration of process revision and improvement projects across functions and topic areas
Coordinates BCO policy and procedure projects with other process-related efforts
Communicates with and educates staff members at all levels of the organization about BCO policies and procedures
Contributes to the design, implementation, and continuous improvement of systems used to deliver BCO policies and procedures to BCO staff members

Intern for Process Management Resume Examples & Samples

Student (f/m) at a university or university of applied sciences (FH)
Computer skills: Profound know-how in MS Office tools
Language skills: fluent in English and German

Operational Process Management Manager Resume Examples & Samples

Manages a distinct team of exempt individual contributors that support a complex business segment
Meets with business leaders to understand and discuss trajectory of the business
Networks with other groups to share knowledge and drive own team's interests
Develops action plans to address roadblocks or issues affecting team
Typically 10 + years of experience in a business related function, preferably sales, finance, banking, or IT
Typically 3 years of people management experience
Strong project management skills with good working knowledge and understanding of business and operational processes
Strong and practical experience in data crunching, data presentation and building dashboards using Microsoft Excel, Access, Power BI, QlikView, Tableau, R, and similar tools
Experience working in sales and operations’ teams and be able to relate to company, products, business strategy
Strong analytical skills with respect to performance metrics; ability to know when and where to make adjustments to improve or maintain metrics
Strong financial and business acumen; general industry knowledge

Manager Project & Process Management Resume Examples & Samples

Manage the process analysis, design or redesign of multiple integrated workflows, methodologies and processes to ensure that project execution processes are consistent, customer focused, effective and efficient
Manage DPM planning and implementation of multiple large scale projects/programs to ensure that project execution processes are consistent, customer focused, effective and efficient
Create project plans, and manage timely completion of project deliverables including but not limited to, identification of initial business issue and scope, development and maintenance of project tools (e.g., project plans), tracking of issues through resolution,
Manage and lead all project phases from developing the strategy to project close out
Promote and maintain best practices within the DPM unit, including maintenance of the documentation and the measurements of continued success
Proactively identify and manage issues and risks; support the change management process
Document, train and implement process changes across the DPM and at times the GI project execution community
Communication plans to keep project stakeholders and sponsors informed using a variety of tools and mechanisms
Capture and incorporate lessons learned to promote continuous process improvement and advancement of change
Establish metrics to define success, gauge progress, and drive business decisions
Identify, recommend and implement tools that support process and project management practices to enhance and increase productivity
Engage with GI PMO, Process Team and GI community to support consistent best practices and leverage lessons learned to increase overall capabilities and drive consistent outcomes
Communicate clearly (written and verbal) with the project management team and other key stakeholders; develop effective presentations and updates for senior management
Understand the interconnectivity of the Prudential businesses and corporate areas; facilitate interaction and communication among key stakeholders
Broad and strong knowledge of project and process management methodologies and tools. PMP and Six Sigma/Lean certification preferred
More than 4 years of experience managing complex business and/or technology projects
Strategic thinker with proven track record in designing and implementing change
Ability to engage in and facilitate large group discussions and solutions
Exceptional verbal and written communication/presentation skills; able to tailor communication style to effectively meet the needs of the audience
Highly self-motivated and able to thrive in an extremely fast-paced and changing environment
Strong influence and business relationship management skills; Demonstrated ability in managing and influencing others within and outside of direct reporting lines
Bachelors degree plus
Microsoft Office (Excel, Word, PowerPoint, Visio, Projects) proficiency required
Knowledge of Group or Individual insurance products is a strong plus but not required

Assistant Manager Data & Process Management Resume Examples & Samples

Manage database to execute appropriate forecasting process
Analyze and report historical data and future plan
Propose Data management with transparent productivity
Establish structured reporting and lead disciplined management of reports
Penetrate efficient way of data handling / output
Develop the process / tool of Sales and Margin targeting / forecasting
Ensure the accuracy of the Demand Planning Forecast Data
Ensure and support Demand planning operation
Interpersonal skills (e.g., relationship management, facilitation)
Personal impact and high communication skills
Methodological skills (e.g., data analysis, trend forecasting)
Commercial and business acumen knowledge to challenge and drive consensus between Sales & Marketing
IT Skills: Advanced = Excel, Word, PowerPoint, Access. SAP SCM skills are an added plus
Fluent in Japanese. Proficiency in written English
Demand planning experience within large sales organisation
Preferable experience in analysis and/or forecasting
Preferable experience in the sport or clothing industry

Process Management Manager, Director Resume Examples & Samples

Lead the paradigm shift from an internal, functional focus to a customer-centric, process orientation
Be responsible for using Business Process Management and Lean Six Sigma methods to clearly define the business’s current state value streams; to improve customer satisfaction; to drive out waste; to improve the effectiveness and efficiency of processes; to efficiently integrate redundant processes; and to improve the overall process capability
Be responsible for identifying and prioritizing the critical opportunities (projects) to drive out the optimal service delivery model
Lead discussions/presentations at all levels of the organization and provide regular updates to senior management on the process management approach, execution status and efficiency saves
Focus on business performance that constantly strives to eliminate waste, integrate duplicative processes, and improve customer satisfaction by aligning the business resources in order to execute and implement the business’s future state high performance business model
Lead the design and development of a customer-centric measurement system: focus on quality as defined by the customers. In addition, the measurement system will contain the necessary operational risk controls and cost controls. Targets will be set to indicate when corrective actions are needed to improve the process
20+ years professional work experience, with at least 5 to 10 years of experience directly leading a an enterprise-wide transformation / re-engineering initiative in the financial services industry
Experience with strategy development and strategic planning tied to a major strategic transformation initiative and a strong track record of achieving all of the business goals: achieving business goals while delivering results on time and on budget and while managing execution and operational risk
Extensive experience leading an enterprise wide organizational restructuring, organizational transformation and/or re-engineering initiative
Extensive experience in influencing cross-functional leaders in a large organization, some of whom may have different priorities and goals
Six Sigma Black Belt certification required (Master Black Belt or Black Belt)
Ability to influence senior leaders
Ability to drive out change and achieve business goals
Tenacity and energy in leading change
Ability to communicate effectively at all levels to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
Exceptionally strong analytical skills and process focus
Exceptionally strong influencing skills and credibility to interact at all levels
Resiliency and ability to adapt in a dynamic environment
Ability to effectively lead a high-performing team

Process Management Specialist Resume Examples & Samples

Maintaining Standard Operating Procedures, workflows and documentation
Work with regulators, business units and corporate functions to collect data requested by regulators
Manage data flow with acute attention to detail
Support logistical, administrative and planning tasks with a diligent project management and collaboration focus
Support updating/drafting of business requirements to support the technology needs of the group
Support enhancements to existing technology platforms and testing and validation of technology tools in development

Senior Analyst, Agile Process Management Resume Examples & Samples

Manage key high-profile programs focused on a particular product line
Facilitate tradeoff decisions across the program to ensure business objectives are met and internal obstacles are removed
Facilitate resolution of risks, issues, and cross-product dependencies
Be the face of the program to the internal teams and leadership, driving status transparency through owning communications
Develop effective relationships across the Product Development function for the program
Serve as an Agile evangelist to the program teams
Be a driving force for progress and achievement of program goals by aligning Product Development teams and processes for the program, ferreting out roadblocks and dependencies, and doing what it takes to unblock the team
2+ years of professional experience
Program Management experience preferred
Familiarity with software development methodologies preferred
Bachelor’s Degree or equivalent experience required; advanced degree welcome
Demonstrates strong cross functional leadership to aligning process, projects, and people to meet business goals in cross-functional team settings
Ability to assume responsibility for program delivery, with increasing autonomy
Excellent communicator, a consummate team player, highly adaptive, and have a strong sense of personal integrity
Ability to influence and negotiate without authority
Comfort presenting and managing meetings, with ability to leverage executive presence to drive groups to consensus with command, credibility, and poise
Analytical, but also empirical, and deeply dedicated to continuous improvement
Ability/desire to lead dynamic, important work – with flexibility and willingness to get into the weeds and do whatever it takes to reach goals

Project & Process Management Expert Based Resume Examples & Samples

Have a proven experience as a consultant in Project Management and process optimization methodologies such as Lean Six Sigma and Prince 2
Have a strong entrepreneurial mindset
Are capable of coordinating and handling complex projects
Are capable of challenging existing models and approaches
Are solution-oriented and pragmatic, able and willing to propose new ideas
Have excellent analytical capabilities and organizational skills
Have solid IT skills. (Powerpoint)
Have strong listening and excellent interpersonal skills that allow you to navigate different levels in an organization
Are perfectly fluent in French and English

Managed Investing Process Management Administrator & Product Owner Resume Examples & Samples

Working with business partners and end users to develop functionality to meet their needs
Driving key projects to add new functionality and improve the user experience
Leading requirements gathering, developing use case documentation and partnering with technology to deliver solutions
Performing user acceptance testing and supporting QA test efforts
Providing production support, issue identification and analysis, and coordinating with technology to resolve
Supporting training and communication needs to ensure users to maximize their knowledge
Gain a detailed understanding and maintain a strategic roadmap and product plan of critical client needs, pain points and business impact
Ability to gather information from multiple sources (internal, primary and secondary research) and synthesize them to uncover trends that draw out relevant and actionable conclusions
Through the understanding of industry trends, internal business drivers and client needs, be able to conceptualize solutions that leverage current technologies
Translate needs and business imperatives into product vision and roadmaps for use in setting priorities and guiding the work of the Scrum team(s)
Have the ability to think and act creatively by stepping outside standard convention and identify potential “out of the box” solutions
Apply finely-honed influence management and collaboration skills to orchestrate and maximize the work and deliverables of cross-organization and cross-functional teams assigned to product initiatives
Possess the ability to maintain focus and drive results in all business cycles and environments. Demonstrate adaptability when projects need to deviate from original plans or shift direction based on changing needs and priorities
Able to collaborate with Marketing, Public Relations and Internal Communications to create compelling product materials and communication
Be a great listener – Understand the value of listening to client needs and have the ability to understand the deeper underlying problem that needs to be addressed
Servant Leadership – Able to garner respect from your Scrum team(s), lead and demonstrate value-add principles, and willing and able to get your hands dirty to get the job done
Attitude of transparency – Desire and ability to bring disclosure and transparency to the Scrum team and grow trust between the business and development
Scrum Product Owner certification
Prior experience using Jira
Prior experience with SunTec TBMS system

Process Management Manager Resume Examples & Samples

Be responsible for using Business Process Management and Lean Six Sigma methods, tools and templates to document the current state delivery model, processes, and metrics
Will assist in identifying, prioritizing and executing the critical opportunities (projects) to drive out the optimal service delivery model
Design and develop a customer-centric, process measurement system
BS Engineering or Business Technology
5-10 years professional work experience, with experience working on a re-engineering initiative in the financial services industry
A strong track record of achieving performance goals which led to business results
Ability to effectively partner with the business and a process team to drive out change and achieve business goals
Tenacity and energy
Ability to work effectively on a high-performing team
Ability to communicate effectively (written and verbal)
Analytical and process skills, experience with scorecard development & management
Highly proficient in Microsoft Office Suite and ideally in Visio, stats packages like SignaXL,JMP

Director of Process Management, Dsiss Resume Examples & Samples

Serves as a point person for policy-level issues pertaining to students with disabilities arising from content experts throughout DSISS, other DOE offices such as the Office of Legal Services and the Division of English Language Learners, and external partners
Develops strategic approaches, policies and procedures to address the needs of students of all age groups, geographic areas, educational needs, and school settings, including school-age and preschool students, students attending DOE, charter, state-approved non-public, and private and religious schools, including procedures for appropriate use of computer systems related to Special Education by DOE professionals
Ensures continuous alignment of operating procedures and policies with computer systems (including the Special Education Student Information System) and other tools for student case and information management
Contributes to the selection, development/enhancement and ongoing assessment of student information and case management software related to Special Education
Establishes relationships and liaises with families, advocacy groups and service providers
Requests/creates and reviews data-driven analyses of current and historical circumstances and solutions under consideration
Coordinates workflows within and across offices within DSISS Office of Special Education and throughout the DOE to support the Division’s goals and objectives
Supports DSISS leadership in the development and implementation of strategic policies and other initiatives
Designs and directs analysis of current and historical data in order to assess program effectiveness, analyzing Special Education trends from year to year, and correlating outcomes with other data
Manages ongoing development and revision of policies, guidelines and operating procedures related to students with disabilities, including drafting and publishing updates, developing training materials, and presenting new developments to DOE managers, supervisors, and external partners
Drafts internal and external correspondence and other documents, as needed
Graduation from an accredited college with a baccalaureate degree and four (4) years of full-time progressively responsible professional experience, as described in “1”; or

Process Management Analyst, Dsiss Resume Examples & Samples

Designs and produces reports and datasets for internal operations and analysis and for legal/regulatory obligations and informational purposes
Contributes to guidance documents promoting the appropriate use of computer systems related to Special Education by DOE professionals, such as the Special Education Student Information System (SESIS)
Contributes to the development of operating procedures for completion of Special Education processes and identifies and recommends solutions for areas where procedures and systems may not be in alignment
Prepares internal data and narrative reports for senior leadership, some of which may be confidential in nature
Prepares materials to promote family and other stakeholder understanding of the Special Education process, and engages with families individually and in public forums as needed
Liaises with internal and external stakeholders to receive requests for data and analysis, and to promote understanding of Special Education data, systems and procedures
Develops strategies and recommendations and advises leadership on key policy issues and decisions related to data analysis and systems functionality, as well as policy rollout regarding Special Education staff workflow and responsibilities
Assumes a leadership role in advocating best practices policies for Special Education
Identifies opportunities to improve the efficiency of processes within the organization and manages implementation of these improvements
Develops sophisticated interpretations of data analysis and uses these interpretations to identify actionable policy recommendations
Presents and disseminates internal and external research results to the DOE community, the broader educational community, and the public in a useful and understandable format
Directs consultants and community coordinators on production of datasets and parent-facing notices and informational materials and reviews deliverables to ensure completeness and accuracy
Plans and implements logistics and operations for complicated manual processes necessary to ensure timely delivery of Special Education and related services to all students, including facilitating data transfer between SESIS and other computer systems
Serves as a key internal operations point to ensure that Special Education processes for students are completed in a timely fashion when not fully supported by computer systems
Supports community engagement efforts, including planning for and serving as a presenter at information sessions and other public events
Advises on need for and development of computer systems and processes needed to facilitate timely and efficient completion of Special Education processes and delivery of information to families
A satisfactory combination of education and/or experience which is equivalent to “1” above including teaching experience towards meeting the general experience in “1” above; however, all candidates must have the eighteen (18) months of managerial experience

Process Management Resume Examples & Samples

Bachelor’s degree or two years relevant work experience required; degree in a business/finance discipline preferred
Good organizational and time management skills; ability to adjust to competing priorities
Date/goal driven
Ability to work effectively with individuals at all organization levels
Strong interpersonal, partnering and communication skills
Proficiency in Word and Excel
Proficient at ensuring and validating the completeness and accuracy of own work
FLMI designation (or progress towards achieving a FLMI) a plus, especially absent a bachelor’s degree

Process Management Manager, VP Resume Examples & Samples

Be responsible for using Business Process Management and Lean Six Sigma methods, tools and templates to document the current state delivery model, processes, metrics and work with the Director to work toward a target state solution
Will assist in identifying and prioritizing the critical opportunities (projects) to drive out the optimal service delivery model
Work with a process team to design and development of a customer-centric, process measurement system
BS Engineering or Business Administration
10-15 years professional work experience, with experience working on a re-engineering initiative in the financial services industry
Six Sigma Black Belt certification required (Master Black Belt, Black Belt or Green Belt)
Analytical and process skills
Highly proficient in Microsoft Office Suite and ideally in Visio

Assistant Manager Process Management Resume Examples & Samples

Support overall target achievement of the FSS enhancement project by supporting the definition work for new cross functional processes
Steer the process expert team towards the adidas standards in process design and convert all new process definitions into the ARIS documentation tool
Align with Corporate Solutions the standards for the process documentation and apply them consistently for all design work
Establish a common platform for defined processes and ensure the communication of new processes to all involved stakeholders and business partners
Participate project workshops for process definition work and ensure proper recording of the workshop results
Follow up on open process definitions with the process experts and drive the timely closure
Track the progress in process definition work across all expert teams and providing relevant reporting
Experience in process definition
Documentation capabilities, ideally in ARIS
Strong communication and people management skills
Cultural awareness and working in international environment
Fluent communication in English
Microsoft Office, especially MS PowerPoint
University degree in Business Administration/Finance/International Management or other related fields
ARIS process modeling software
Six Sigma / Lean Management a plus
Minimum 2-3 years of relevant professional experience

Intern for Process Management Resume Examples & Samples

Student (f/m) at a university or a university of applied sciences
Diligent willingness to learn
Real commitment to performance
A general “understanding” of business and IT
Fluent in English and German language
Profound know-how in MS Office tools
Be a mainstay in an effective and efficient team

Process Management Analyst, AVP Resume Examples & Samples

BS Engineering or Business Administration (preferred)
5 or more years professional work experience. Preferably with experience on a re-engineering initiative in the financial services industry
Proven track record of achieving performance goals
Six Sigma certification required (minimum Green Belt)

Director, Process Management Resume Examples & Samples

Leads a team to ensure end-to-end support for and the timely processing of state appointments across all US Businesses and state jurisdictions
Management of Licensing, Appointment & Registration Services (LARS) expenses, including responsibility for the department budget and forecasting as well as licensing expense forecasting across the domestic businesses we support
Operational leadership is a significant aspect of this role, with a committed focus on talent development, change management, virtual management and driving climate and culture progression
Drives a variety of ongoing organizational initiatives and provides support for key deliverables and business outcomes
Oversight of vendor management supporting the LARS capability
Minimum 5-7 years of experience leading an operation including experience with capacity management and meeting and establishing service level agreements
Experience in talent development is a must
Exceptional problem solving skills, including issue management, quantitative and qualitative analysis, and creative development of actionable recommendations
Engaging and collaborative communication style
High proficiency in Powerpoint with experience in developing executive level presentations
Skilled in Excel navigation, having a level of comfort with spreadsheet analysis
Ability to provide timely issue resolution to multiple business partners, including reporting, dashboards, reconciliations, etc
Proven ability to lead and support innovation and change
Experience in insurance and securities licensing preferred but not required
Demonstrated ability to absorb complex information and translate into easily understandable terms
Experience in financial management and budget forecasting
Experience managing vendor relationships desirable
Some business travel required (domestic and international less than 10%)
Role can be based out of the following Prudential locations: Newark, NJ; Woodbridge, NJ; Plymouth, MN; Dresher, PA

Manager, Process Management Resume Examples & Samples

Candidate will have proven project management experience executing change management process and technology efficiency improvements using Project Management disciplines and methodologies
In-depth knowledge of workflow, digital asset management, content management platforms, architecture development, interdependencies, maintenance and integrations across marketing platforms
Proven track record driving business strategies by deploying efficient and cost driven solutions with a ROI mindset
In versed in marketing automation toolsets and methodologies that's driving future content delivery offerings that support strategic initiatives
Proven knowledge and management of system administration, process re-engineering, requirements and configuration development not limited to DAM, CMS and CRM systems
Has working knowledge of traditional distribution methods such as marketing campaigns development, direct mail, kit generation and collateral material development
Ability to author business case, scope documents, project plans/schedules is a must. Proven track record of execution of project deliverables through completion is essential
Candidate must work independently, effective across all levels of management teams, foster strong partnerships that reinforce commitment to short/long term goals
7-10 years experience in similar capacity, technical or college level degree is preferred
Project management certifications are a plus

Ops Professional Mkts-process Management & Data Analytics Resume Examples & Samples

2+ years of experience with data mining in support of operations analytics
2+ years of experience supporting the execution and design of queries in support of production reports
2+ years of experience managing report requests/tickets
Intermediate to advanced SharePoint
Experience creating reports and/or presentations for operations teams, senior management and executives

Operational Process Management Analyst Resume Examples & Samples

Deal Manager is responsible to validate and ensure compliance for eligibility for determine deals to a specific partner
Executes processes such as commercial policies analysis (bitacora), letters creation within 2BD and deals approval or rejection within 5BD
Provide feedback and accurate information to our internal/external partners, to provide answer to the partners inquires within 1BD (generic mailbox)
Participate and collaborate with the internal/external partners training to improve the process efficiency and knowledge
Ensure the record management for the deal registration process
Collaborate with Program Manager, Program Lead, and key program stakeholders
Produces analyses and reports using business applications

Process Management Specialist Resume Examples & Samples

Identifying / monitoring the key drivers of cost, performance and waste across the site
Prioritize and implement Process Improvement projects to deliver efficiency gains
Lead Lean and Six Sigma based projects to deliver quality and productivity gains
Ensure Best Practice and Operational Excellence across the organisation
Current projects e.g. metrics and reporting
Employee Suggestion Program
Potential future concepts or ideas

Group Manager Quality & Process Management Resume Examples & Samples

Secure project and maintenance deliveries from the area of responsibility in respect to committed QDCF targets
Provide skilled resources to project and maintenance activities
Participate and contribute in applicable project review forums
Coach team members in the daily activities and secure necessary pre-requisites for a successful execution of responsibilities
In charge of training plan, salary evolution proposal, talent mapping assessment proposal and all other administrative activities belonging to their team members
Regular communication to the team on performance, strategies and operations
Break down business plan targets and allocate activities to direct reports
Secure competence development strategy and coach the team members on their personal development
Secure knowledge sharing globally utilizing Competence Area Teams (CAT)
Actively develop processes, methods, tools and standards related to the area in accordance with the global responsibilities
Follow up and track operations by means of KPIs and PIs
Actively lead the Lean and Agile development initiatives for the site
Bachelor/Master in Electronics/Electrical Engineering or equivalent
Managerial experience from line or project management
Minimum 8-10 years experience from product development in truck or car industry preferably within the area of electrical and electronics
Knowledge and experience in Lean and Agile development process(with software background)
Knowledge and exposure to Process and Quality assurance
High competence in product development working process
High competence in global communication and networking
Have an open multi-brand and multi-cultural mindset
Be a network builder and have good communication skills
Goal oriented and able to take own initiatives and drive certain actions on your own Leadership and empowerment
Be Business and Customer oriented
Have an inspiring leadership and find it rewarding to manage co-workers to perform their best in a successful working climate
Management courage and integrity

Manager Data & Process Management Resume Examples & Samples

Passion for sport
Excellent project management and implementation skills
High interpersonal skills to communicate multiple cross-functional stakeholders (e.g. in Sales, Brand, Finance, IT)
Experience in data visualization
Pro-active, collaborative and positive attitude even in changing environments
Committed to driving business change using fact-based approach rather than gut feel
Ability to think strategically but also focus on detail and understand how it fits into the bigger picture
Used to multi-task, solve challenges independently and work against deadlines in order to deliver high-quality work on time in full
Fluent in Japanese and in English
5-year work experience
Experience of BI building
Strong skill of business application: BI Tool (e.g. Microstrategy, Qlickview), Microsoft Access/Excel/Word/Power Point
Knowledge of statistical analysis and computer literacy(e.g. SQL, programming for machine learning )are advantage
Retail and/or Sports Industry experience preferred

Director of Process Management Resume Examples & Samples

Create & manage the Regional Operations Center (ROCs) launch portfolio in alignment with the Ops Delivery Lifecycle (ODLC) & Launch Excellence Framework (LF), inclusive of operational controls & risk assessment
Successfully deliver the implementation of new launches (product, devices, programs, services, business models, etc.) on behalf of the ROCs
Identification of gaps and management of optimization opportunities on behalf of the ROCs. This includes aspect of prioritization, design & tracking business benefits across policy, program and process
Foster a data-driven culture; to encourage and enable the entire organization to make more informed decisions through data
Accountable for identification of gaps and management of optimization opportunities on behalf of the Regional Operations Center (ROCs)
Responsible to understand the market & business needs, with input from both internal and external organizations
Organizational leader charged with managing the portfolio and backlog, (across all GTMs) selection process and ensuring relation with business strategy
Accountable for delivery of data and validation of assumptions to support business cases to influence program, policy and process enhancements to optimize across bedrock and future state, working in agile manner in short sprints
Responsible to develop and craft the business case, alignment of opportunities and ultimate design. Accountable for the ongoing tracking of business benefits
Accountable for managing E2E prioritization process on behalf of the Regional Operations Center (ROCs)
Responsible to lead engagement in alignment with the Operations Delivery Lifecycle (ODLC) on both the immediate and long-term needs
8 years minimum management experience
Experience leading broadly with global teams, multi-functions and across organizations
Masters or MBA
Build a diverse team with capabilities needed to achieve current and future business objectives. Balance the development of existing employees while bringing in new external and internal talent
Effectively communicates business strategy and goals and how they align to the team’s work
Plan the team’s work to achieve goals and respond effectively to changing priorities, maintaining team energy and results

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