Process Improvement Manager Resume Samples

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E Wisoky

Emma

Wisoky

98434 Collier Isle

Dallas

+1 (555) 576 6064

98434 Collier Isle

Dallas

Phone

p +1 (555) 576 6064

Experience Experience

New York, NY

Process Improvement Manager

New York, NY

Hudson Group

New York, NY

Process Improvement Manager

Performs supply chain improvement projects to reduce costs, improve processes, and/or improve quality
Utilize proven Six Sigma methodology process improvement tools to objectively make recommendations for improvement
Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals
Work with Business Development, Integration and division management on all new ambulatory acquisitions both prior to and post acquisition
Support development of process managers and kaizen leaders within the business functional areas to support on-going process improvement
Build and execute against the improvement roadmap, working collaboratively with cross functional stakeholders
Address root causes and seek continuous improvements – constantly look for ways to improve work processes

Los Angeles, CA

OS Process Improvement Manager

Los Angeles, CA

Christiansen Inc

Los Angeles, CA

OS Process Improvement Manager

Build and lead a global team dedicated to high quality in support of critical service delivery activities; provide clear direction, priority, goals, performance feedback, mentoring and career paths for all personnel
As a Process Integration Manager you will be responsible for the oversight and delivery of the processes that govern build activities within IPD Logical Provisioning
Systems and network management
Develop, own, and continuously improve the service delivery processes
Keep senior management and/or client services informed of pertinent project or client related information (i.e., work scope changes)
Champion change and effectively manage the implementation of new ideas and continuous process improvement
Affect change within sphere of influence and lead development of innovative improvements and world-class practices

present

San Francisco, CA

Business Process Improvement Manager

San Francisco, CA

Kshlerin, Flatley and White

present

San Francisco, CA

Business Process Improvement Manager

present

Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Leads key initiatives, and applies sound project management, change management and process design principles
Establish project plans, management discipline, and timelines for all APAR BPI initiatives and report progress to Management
Collaboratively manage business processes, documentation and continuous improvement activities for the PMO
Assists business line and project team in developing business readiness plans that include communication plans, training plans and implementation plans
Support company-wide initiatives to improve processes and streamline and integrate systems to improve data consistency and integrity
Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities

Education Education

Bachelor’s Degree in Related Field

Northeastern University

Bachelor’s Degree in Related Field

Skills Skills

Ability to work with little or no direction in environments resistant to change or unable to change quickly
Detailed knowledge of quality theory and lean tools and methodologies (5S, Visual Controls, A3, SMED, Flow, GEMBA’s, Standard Work, etc.)
Strong problem solving and analytical skills with the ability to analyze data, identify trends and formulate proposals
Proficient in use of Microsoft Office Suite and ability to master a variety of software applications (SAP, iConnect, Dploy, Visio)
Experience with quality systems and deviations/quality investigations
Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity
Ability to accurately and quickly assess a situation on the manufacturing floor and determine and implement corrective measures to maintain flow of production
Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows
High quality written and excellent verbal communication skills
Strong scientific, manufacturing, and/or quality background

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Process Improvement Manager Resume Examples & Samples

Work across functional organizations to identify synergies
Drive performance improvement through improved end-to-end process design and management
Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
Leads and executes strategic design and process improvement initiatives across the Technology, Operations, HR, Real Estate and other support organizations
Responsible for driving Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning
Applies analytical / quantitative approach to problem solving; knows how to obtain and use data, and is comfortable with statistical concepts
Superior execution and management of engagements and projects, balancing the responsibility of multiple work streams simultaneously
Breaks down organizational barriers to ensure that project teams are effective in reaching project resolution
Teaches, mentors, and coaches other consultants
Applies financial thinking in determining benefits and results
Serves as a catalyst for Change Management
Demonstrated process improvement experience required with formal Lean/Six Sigma certification (minimum black belt level) a plus
Exceptional problem solving skills - must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to maintain point of view in the face of resistance
Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality; exceptional organizational skills
Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel - including macros, logic functions, solver, etc., MS PowerPoint) and comfort with learning and using new software tools
Exceptional facilitation skills with ability to bring teams to consensus
Professional team-player with exceptional attention to detail and excellent written and verbal communication skills
Aptitude for remaining composed and confident under pressure
Passion for improving systems and processes
Ability to travel up to 25% if needed (may include International assignments)

Process Improvement Manager Resume Examples & Samples

Work with the PIRA team to create and update standard processes and procedures
Restructure the PIRA SharePoint site
Assessments on new data center architectures, new major business initiatives and partners, as well as perimeter architectures and designs
Review external connectivity requests from a risk and control perspective applying principles outlined in Policies & Standards to ensure compliance
Provide guidance and requirements for strategic technologies and the establishment of new technology standards
Work with ET on new IP based technologies reviewing and ensuring security controls and objectives are achieved: Wireless LANs, Application Firewalls, Networking Technologies, Network Authentication, Desktop security, VoIP & Handheld technologies, etc
Define requirements for establishment and maintenance of reference Architecture and Security design
Develop standardized secure implementation Blueprint that describes JPMC Network Security Standards
Participate in the creation and maintenance of IT policies and network security standards, i.e. network perimeter security standards, Remote Access, etc
3 - 5 years of experience in one or more of the following: Information Security, Technology Risk Management or Network Security within the financial sector including management responsibilities

Process Improvement Manager Resume Examples & Samples

Leads efforts associated with complex issue management and resolution
Identification and prioritization of process issues and improvement opportunities related to the ongoing control agenda
Leads identification and implementation ofaudits and controls necessary to maximize process quality and efficiency
Primary point of contact for internal and external stakeholders to coordinate end-to-end process delivery
Partners with stakeholders to negotiate a balance between process improvement and achievement of core business objectives

Process Improvement Manager Resume Examples & Samples

Assist with process improvement, from strategy through optimization roadmap, for all end-to-end business processes which Consumer Banking primarily owns
Support cross-CB or cross-CCB process initiatives
Produce appropriate business process documentation
Evaluate as-is processes, identify gaps, risks and recommend solutions that clearly add value to customer experience, costs and cost structure, controls and revenue
Build self-sustaining business processes supported by built-in incentives and accountability for adoption
Support deploying and training LOB teams, building mature process improvement skills and culture
BA/BS degree required (advanced degrees, other certification a plus)
Minimum 7 years of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plan (Six Sigma certification preferred)
Team player with ability to build strong cross-business relationships
Highly organized and detail oriented with a structured/analytical approach to problem solving
Must be comfortable with ambiguity and change in a fast-paced environment
Self-motivated individual that demonstrates initiative with proven flexibility, adaptability, and reliability
Superior Vision, Excel and PowerPoint skills

Business Process Improvement Manager Resume Examples & Samples

BA / BS
5+ years business procurement improvement or process redesign experience
Proficiency with Quality Improvement, Performance Improvement, and Operations $
Certification from American Society for Quality
Fortune 100 experience

Process Improvement Manager Resume Examples & Samples

Requirements Analysis and BPM modeling for AS-IS and TO-BE process flows
Participate in Process Improvement projects, and be the Single Point of Contact for any queries related to process models
Be part of Change Management Process using process modeling tools for gathering process requirements and developing process models
Working with the technology team to design and implement workflow-driven functionality
Work with the delivery / implementation teams to provide domain inputs and to ensure delivery and implementation of the proposed process models

Process Improvement Manager Resume Examples & Samples

4-6+ years of experience
Lean Six Sigma Black Belt Required
Lean Kaizen Certified Leader/Master Preferred
Project Management Professional (PMP) Preferred
4 to 6 years of relevant work experience in process improvement, change management, and project management, with 2+ years as a Black Belt or Master Black Belt. Completed 3 transactional-related projects with demonstrated success and financial results. Technical competency in Six Sigma skills: DMAIC, Lean, Kaizen/Work-out or Change Management. Strong leadership skills with proven ability to facilitate cross-functional teams. Demonstrated ability to effectively coach and train Green Belts and project teams. Extensive communication (written and verbal), mediation (conflict resolution) and facilitation skills. Demonstrated ability and willingness to work with Business Partners in a position with influence but often no direct authority. Self starter; demonstrates personal initiative and willingly assumes responsibility and ownership. Ability to build a motivated, positive, trust-based team and strong working relationships with internal and external customers. Ability to create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement. Customer focused behavior. Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development. Retail, supply chain, merchandising and customer facing experience preferred. Proficiency in Windows, Statistical software, Excel, Word, PowerPoint, and VISIO

Process Improvement Manager Resume Examples & Samples

6-8+ years of experience
Certified Lean Six Sigma Black Belt
Lean Master Certification preferred
5-10 years of relevant work experience in process improvement, change management, project management, or similar position is required with 2+ years of direct experience as a Black Belt or leadership in a related function
Demonstrated and consistent above target performance as a Process Improvement leader
Led and coached transactional-related projects with demonstrated success and financial results
Strong leadership skills with proven ability to facilitate cross-functional teams
Demonstrated ability to independently deliver Cabela’s LSS curriculum
Strong communication (written and verbal), mediation (conflict resolution) and facilitation skills
Self starter; demonstrates personal initiative and willingly assumes responsibility and ownership
Ability to build a motivated, positive, trust-based team
Ability and experience in building strong working relationships with business partners' leadership at all levels including executive
Ability to create an open environment supportive of free sharing of information and ideas that is also conducive to contribution, growth and achievement
Customer focused behavior
Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development
Cabela's retail, supply chain, merchandising and customer facing experience preferred
Proficiency in Windows, Minitab or other statistical software, and MS Office software (WORD, EXCEL, VISIO, PowerPoint, ACCESS, PROJECT)
Demonstrated ability to educate and coach at all levels
Experience leading teams and allocating work appropriately

Process Improvement Manager Resume Examples & Samples

Drive process improvement and internal controls
Reporting of deficiencies against current processes and policies
Design Process Improvement plan
Define documentation of Projects related to Process Improvements
Assess changes to the project 'Purchase to Pay process improvement' and help implementation of those
Lean Six Sigma certified - Green Belt minimum
Experience in Internal Control
Knowledge of accounting, certified desirable but not mandatory
Communicating and influencing, to inspire the Continue Process Improvement within Finance and other areas

Process Improvement Manager Resume Examples & Samples

Ownership of the exception review process while maintaining adherence to Company policies, SLA's and Critical to Compliance (CTC) measures
Hold Process Managers and People and Performance Managers accountable for their process including but not limited to review and reporting out on exceptions and deviations from SLA in their process
Creating, maintaining and reporting out of all Dashboards, Reporting and Exception reporting for the Bankruptcy and Estate division
Timely identification, reporting and escalation of defects, Gaps and issues within the process
Cradle to grave ownership of PIE and TOEs as identified by internal controls
Serve as a key participant on the committee responsible for creating breakthrough solutions that drive reductions in overall issues, defects and or gaps
Develop a strong operating rhythm across functions to help drive improvements through policy, process, procedures, strategy, and technology
Lead role in all Internal Process review and Controls, Internal Audits and all other controls and audits within the business
Work with Compliance, Regulatory Affairs, Legal, Functional Complaint leaders, Process Owners, Supplier Managers, Training, and Client teams in Issue Resolution
Bachelor's degree and minimum of 3 years of Internal Controls, Process Governance and/or Audit experience or; in lieu of Bachelor's Degree, 10 years of Internal Controls, Process Governance and/or Audit experience
Minimum 3 years prior people management experience
Experience with Six Sigma or similar methodology
Minimum 3 years Prior Creditor Experience with in Recovery or Collections
Strong PC proficiency with MS Excel, Windows, PowerPoint and Word
Experience in Bankruptcy or Estate Recovery
Experience working with various functional groups
Previous experience using FDR, RMS-NG / AS
400
Previous experience creating Excel spreadsheets/pivot tables and running queries at an intermediary level
Strong ability to partner and interact with leaders in various capacities to articulate and explain the process and recommended changes or defects
Knowledge of laws governing Collections (FDCPA, US Bankruptcy Code) etc
Proven ability to successfully manage multiple priorities and work in a fast paced environment
Proven ability to make decisions based on quantitative analysis and creative thinking
Strong interpersonal skills and ability to interface effectively with team members, all levels of management and external suppliers

Mortgage Banking Process Improvement Manager Resume Examples & Samples

Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
Drive productivity improvements and reduce non-value adding expense
Identify and support the development of new capabilities
Possess college degree; MBA from top-tier program preferred
Experience with top-tier management consulting firm or an internal consulting team, including either
Post-MBA: 2-4+ years consulting experience with a top-tier management consulting firm or an internal consulting team
Or, in lieu of an MBA: 3-5+ years consulting experience with a top-tier management consulting firm or an internal consulting team
First-rate analytical and problem-solving skills - must demonstrate the ability to identify key issues, gather and document data while creating actionable recommendations. Have experience in strategy, process improvement or reengineering efforts within an operations environment
Experience in financial services operations strategy or consulting highly preferred, but not required
Quickly learn current practices, procedures and upstream/downstream impacts of processes
Deft communicator with the ability to present clearly to all levels of management
Detailed-oriented with project planning, management and execution experience
Proven ability in remaining composed and confident under pressure in a leadership role; proactive and adaptable to change
High-quality product delivery-driven; promotes innovation
Background in mortgage banking or financial services community is preferred but not required
Flexible to travel as required
Architect and produce appropriate business process documentation
Evaluate as-is processes, identify gaps, risks and recommend excellent but lean solutions that clearly add value
Partner with large team of stakeholders and drive the use consistent tools, formats, templates to deliver world class results
Pro-actively identify highly opportunistic projects, produce a business case and obtain buy-in from direct management and stakeholders to execute on the proposed project
Recognize that success lies not in documentation but external validation that the project cost/benefit was highly positive and worth the results/investment
Build self-sustaining business processes supported by built in incentives and accountability for adoption
Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects within Mortgage Servicing.
Problem solving skills - Candidate must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to defend point of view in the face of resistance
Project management skills - Candidate must be able to scope projects and create workable project plans. S/he must plan ahead of resource requirements and should motivate and leverage available resources (both internal and potentially external consultants) to execute on work plan. Candidate must be able to meet commitments and balance competing priorities
Teamwork skills - Candidate must be flexible in his/her work style and be able to appropriately deploy, mentor, and develop junior talent within the team

OS Process Improvement Manager Resume Examples & Samples

Build and lead a global team dedicated to high quality in support of critical service delivery activities; provide clear direction, priority, goals, performance feedback, mentoring and career paths for all personnel
As a Process Integration Manager you will be responsible for the oversight and delivery of the processes that govern build activities within IPD Logical Provisioning
Coordinate Data Management, Programming, and Statistics projects, teams, and deadlines
Ensure that the highest levels of client service are maintained and that specific Process Integration requirements from clients are identified
Organize, chair, and record minutes for all cross-functional Process Integration project meetings
Develop, own, and continuously improve the service delivery processes
Ensure all appropriate documentation and procedures are performed upon project completion
Communicate with the various teams regarding study progress and reporting requirements
Update the Process Integration internal timelines for allocated projects in a timely manner. Renegotiate timelines as appropriate
Communicate on a regular basis with assigned clients regarding questions, concerns, and project status
Exhibit excellent command of business knowledge
Affect change within sphere of influence and lead development of innovative improvements and world-class practices
Ensure build activities are performed in compliance with corporate risk and security policies
Champion change and effectively manage the implementation of new ideas and continuous process improvement
Support and solicit input from team members at all levels within the organization
You will have daily client contact and build important relationships both internally as well as externally
Overall responsibility for assuring timeliness and quality of work for studies
Keep senior management and/or client services informed of pertinent project or client related information (i.e., work scope changes)
Prepare proposals and attend client meetings as needed
Develop new business by building successful client relationships
Motivate others to complete high quality work efficiently
Create an environment where each employee can successfully achieve professional career path goals
5+ years of experience delivering data center infrastructure products and services with minimum of 3 years experience in a leadership position
Proven success delivering enterprise technologies to the lines of business in large-scale enterprise environments
Global infrastructure planning and delivery experience
Ability to develop strategy and vision
Organized with strong attention to detail and time management skill
Ideal background for this role would be Experience working in Programming or Data Management
Strong demonstrable clinical pharmaceutical industry
Experience including demonstrated skills and competency in project management tasks
Ability to work to a variety of client-driven specifications
Strong planning and execution skills
Ability to learn new and different technologies to a working depth quickly
Proficient with SharePoint, Office Communicator , Visio, Excel, Word, Outlook and PowerPoint
Systems and network management
Creative problem solving
Performance metrics & reporting
Hands-on experience and knowledge of data center provisioning disciplines, with specific depth in Workflow
Understanding of data center design principles, industry best practice and emerging technologies
Proven ability to understand process mapping and definition of continual improvement opportunities

Process Improvement Manager Resume Examples & Samples

Management of process improvement, cycle count and quality control
Project Management and consulting services for supply chain strategic initiatives
Configuration, testing, and troubleshooting of Manhattan Associates Labor Management
Utilize SQL to query data and perform complex data analysis
Find opportunities, develop solutions, and implement cost saving initiatives
Prepare process/cost analysis
Management/Leadership development
Counsel and coaching
Budget and expense control
Experience with companies recognized for their Process Improvement leadership
Bachelor's Degree in Industrial Engineering, Operations Management, Information Systems, Computer Science or equivalent AND 5+ years of related experience
Manhattan Associates Warehouse Management (WMoS) and Manhattan Associates Labor Management experience
In depth knowledge of Manhattan Associates Labor Management software and databases
Ability to accurately and effectively mine data utilizing SQL
Demonstrated experience working in a team environment as well as working independently with minimal supervision
Strong organizational, time management and interpersonal skills
Proven process improvement and optimization success
Ability to work flexible hours and days of the week (50+ hours per week)
Experience in implementing and maintaining multi-dimensional engineered labor standards
Ability to handle multiple high priority projects and maintain day to day needs of the teams that this position supports
Experience working in a retail or manufacturing distribution environment
Experience with Maynard Operations Sequence Technique (MOST)
Supervisory/Management experience (2 years) in quality control and inventory control
5 - 7 Years

Continuous Process Improvement Manager Resume Examples & Samples

Design, deploy and lead continuous process improvement throughout Shared Services
Train transactional teams within Shared Services in Lean six sigma methodology and tools, coach, support and mentor teams through improvement projects and choice/use of tools
Deliver training to Sponsors and Stakeholders, globally based, to ensure their part in process improvement is clearly understood, gain their support for structured process improvement and commitment to sponsoring improvement projects
Work with teams and internal Customers to identify pain points and problems within end to end processes, assist teams to prioritise and assess problem criticality for projects, ensure the voice of the Customer is heard
Develop and embed Lean capability and a continuous process improvement culture within teams. Identify potential candidates for advanced training, develop growing capability
Ensure improvements, best practice, efficiency and savings transfer across global process teams
Work with teams to map processes and ensure process documentation is maintained and updated with changes to processes and SOX controls are updated where appropriate
Monitor improvements and savings, deliver the challenge of 2 times salary saving per year
Responsible for delivering the ‘big ticket’ savings projects in Shared Services
Develop certification criteria for Lean accreditation internally
Own CPI within Shared Services, be the source of knowledge, expertise and support
Network extensively with other Shared Services organisations for best practice CPI deployment and development in a transactional environment
Champion Lean 6 sigma improvement within Shared Services and across the businesses, communicate improvement success widely, report and present metrics on progress, project status, savings, developing capability, act as ambassador for Shared Services and improvement initiatives

Process Improvement Manager Resume Examples & Samples

Expert in Process Management Planning, Implementation and Maintaining
Strong experience in Process Reviews and Process Audits
Strong experience in Process Adaptation and Process Optimizing
Strong knowledge of general Systems Integration Processes
Strong knowledge of Configuration Management Tools and Processes
Good Experience in Acceptance Handling Control and Quality Handling
A degree in engineering, ICT or an equivalent qualification
Experience from technical roles focusing on integration is a required experience for this role, e.g. experience from work as Integration engineer
Team work & collaboration skills
Market insight
Financial Understanding

Business Process Improvement Manager Resume Examples & Samples

Works collaboratively with key personnel to create and drive the execution of a roadmap to achieve the strategic objectives to ensure a robust and compliant program
Leads process workouts to identify and document existing business processes, as well as propose enhancements to business processes that improve efficiency, boost productivity or address identified needs. Leads team to critically examine, rethink, redesign and drive sustainable performance improvement
Identifies, prioritizes and executes on process reengineering to ensure standardization and consistency as well as simplification and efficiency
Identifies and executes on opportunities to improve scalability and cost effectiveness
Leads key value driver projects to ensure sustainable performance monitoring and improvement and drive visibility to operational ownership
Assists business line and project team in developing business readiness plans that include communication plans, training plans and implementation plans
Leads key initiatives, applying sound project management, change management and process design principles. Clearly defines the business case, validates the opportunity, scope and executes timely while ensuring sustainability
Four-year college degree in Finance, IT, Business or related field, or equivalent work experience is required. Candidates who are Six Sigma Green or Black Belt certified would be preferred
8-10 years of progressive leadership experience, preferably with a combination of project management and business operations is required. Candidates with Financial services/banking or retail industry experience, and/or have Credit expertise are preferred
Must also be able to demonstrate proficiency with the following skills
Proven track record in Six Sigma, Lean, Change Management and Facilitation methodologies
Excellent customer and business focus, with strong communication and interpersonal skills
Expertise with working with third parties and staff, both face to face and virtually, to execute on strategy while successfully balancing cost, productivity, and timeliness
Strong ability to work in a team-oriented environment; strong facilitation skills
Demonstrated leadership oversight of program and project management as well as change management
Expertise and experience with cross enterprise initiatives and collaboration with the ability to successfully influence at all levels of the organization

Process Improvement Manager Resume Examples & Samples

Charters and leads prioritized and significant business process improvement projects using established process improvement methodologies
Works with senior leaders to grow process management understanding and lead process improvement initiatives
Leads consistent process improvements and breakthroughs across the entire organization while avoiding sub-optimization and ensuring conformity and harmonization of processes
Understands and applies business excellence tools and methodologies, which includes planning, scorecard management, process management, process improvement, data analysis, facilitation, Lean activities, project organization, benchmarking etc. and other tools as required
Facilitate and deliver business results in terms of improved business efficiencies within the group
Maintain and develop process improvement knowledge, skills and abilities to support changing business needs
Support the Enterprise Process Improvement Management Manager in advancing process excellence within the business lines
Manages Third Party Program Quality Assurance Team to identify areas of non-adherance to Program requirements, perform root cause analysis and identify oportunities for improvement. Report findings to Business Units, Executive Management, and Program Management
Manages the prioritization Processs for Program changes, including system enhancements and process design improvements. Charters and leads prioritization and business process improvement projects using established process improvement methodologies including business requirements, impact analysis, and release testing
Leads consistent process improvements and breakthroughs across BancWest organization to ensure conformity and harmonization of processes
Understands and applies business excellence tools and methodologies, which includes planning, scorecard management, process management, process improvement, data analysis, facilitation, Lean activies, project organization, benchmarking etc., and other tools as required
Facilitate and deliver business results in terms of improved business efficiencies within the group and Enterprise
Builds subject matter expertise (SMEs) skillset for Program Office
LI-MS1
Master’s/Advanced Degree preferred
Required license(s) or certification(s) Certified Six Sigma Black Belt or Master Black Belt a plus
8+ years BPI, process design, process mapping or equivalent experience
Track record of successful process improvements, project management and program management
Ability to work with and influence senior management
Effective communication and teamwork skills
Self-starter with drive, determination, focus, and initiative
Group problem solving skills to facilitate teams through problem solving phases

Process Improvement Manager Resume Examples & Samples

Identify areas of efficiency gains, scope potential solutions, and work with GMS partners to drive process improvement projects to completion
Work cross-functionally with multiple stakeholders to ensure all relevant parties are satisfied with recommended outcomes
Master the processes and business goals of all teams supported to ensure recommendations are grounded in reality
Measure the impact of all projects within your portfolio to gauge ROI
Ensure that we’re unifying tools and processes across teams in GMS, so that we’re not building solutions in silos

Sheffield Project & Process Improvement Manager Resume Examples & Samples

Serve as a change agent of positive impact; use diplomacy and tact to influence involved stakeholders who may have no formal reporting relationship to the position
Evaluate and recommend improvements to existing processes and procedures within Sheffield Financial to enhance Sheffield/BB&T’s competitive position while ensuring compliance with policy, legal and regulatory requirements. Assess project issues and risks and develop process excellence-based solutions to meet timeline and resource goals and objectives
Plan and lead project teams in collaboration with applicable business areas to identify process improvement opportunities, design and implement changes, develop comprehensive documentation and establish measurement standards of performance and training. Ensure that implemented changes reflect appropriate risk assessment, result in measurable improvements that are “in control” and are consistent with division goals and execution of successful implementation. Act as subject matter expert with regard to project management and process excellence techniques. Evaluate and define best practices for how business processes and systems map and interface with each other to create maximum business value and achieve efficiency of business objectives. Develop process architecture and analyze and document business processes
Prioritize, in conjunction with Sheffield’s Chief Operating Officer, improvement processes and strategic projects to improve business results based on cost/benefits, client impact, risk management initiatives and regulatory requirements
Manage multiple projects that impact Sheffield Financial to ensure effective and efficient implementation, including supervision of other project managers as assigned
Gather and provide input to those who work within Sheffield Financial to ensure maximum quality, profitability and growth and accurate reporting
Represent, as assigned, Sheffield Financial on bank-wide taskforces and projects
Act as an ambassador for Sheffield Financial in order to effectively communicate and implement Sheffield Financials’ mission, goals and strategies throughout the enterprise of BB&T
Provide support as needed for Sheffield’s Chief Operating Officer in line of business training initiatives and presentations
Bachelor’s degree in a Business or related field, or equivalent education and related training
Five years of banking experience, with two years of experience in a lending or lending support function
Ability to lead and manage a variety of people, projects and objectives simultaneously
Results-oriented with a sense of urgency around tangible accomplishments
Demonstrated conceptual ability to analyze problems, devise sound solutions and resolve problems within span of authority in a timely and responsible manner
Ability to demonstrate a passion for effective change and improvement
Facilitation skills to lead large-group sessions and problem-solving task forces
Strong leadership and interpersonal skills which allow effective working relationships with others at every level in the organization
Training design and development experience
Leadership Development Program or BB&T Banking School graduate
Certifications/advanced study in the following: process (BB&T Process Master, ASQ, Six Sigma Green/Black Belt certifications), quality (CQM) and project management (PMP)
Advanced PC skills (e.g. Project, Visio applications)

Process Improvement Manager Resume Examples & Samples

Lead projects across all the lean pillars at Oakley impacting manufacturing, supply chain, engineering, quality, HR, EHS, and industrialization
Extend the culture of lean/continuous improvement to all levels from senior management to shop floor employees
Exercise discretion over the creation of a visible, achievable Business Improvement Plan that constantly moves the culture forward in reaching the Oakley’s vision and annual objectives
Drive the execution of the kaizens and lean projects
Select, mentor, and certify kaizen leaders to become lean tool experts (BB, GB)
Train/coach/mentor personnel in lean and CI tools such as 6S, lean conversion standard work, kanban, value stream mapping, visual management, flow production, SMED, variation reduction/DMAIC, design for manufacturing/DFSS
Create and facilitate Daily Management processes in designated areas (Gemba)
Maintain kaizen sustainment trackers and project KPI bowlers
Develop lean / CI training material and execute training
Maintains effective working relationship and communication with all cross functional departments

Business Process Improvement Manager Resume Examples & Samples

Works collaboratively across lines of business, and key partners including IT, to create and drive the execution of a roadmap to achieve strategic objectives
Leads process workouts to identify and document existing business processes, as well as propose enhancements to business processes that improve efficiency and boost productivity. Leads team to critically examine, rethink, redesign and drive sustainable performance improvement
Identifies, prioritizes and executes process redesign efforts to drive simplification and improve scalability and cost effectiveness
Leads key initiatives, applying sound project management, change management and process design principles. Clearly defines the business case, validates the opportunity, scope, builds controls and executes timely while ensuring sustainability

Business Process Improvement Manager Resume Examples & Samples

Works directly with members of TCF’s senior management team to set the overall strategy and objectives for projects. Aligns the outcome of the projects with the organization’s overall business goals clearly defining the business case, opportunity, scope and controls
Monitor the progress of all of TCF major business projects and provide reporting to senior executives. If necessary may also contact specialists within the organization to obtain information or request support to help project teams with difficult problems
Partners with Business Unit and Corporate management to prepare a business case for their individual projects while maintaining a strong governance structure. Ensures that the projects align with strategic initiatives
Identifies tasks that are common to a number of projects to ensure that teams are not duplicating work
Assists individual project managers in obtaining prioritization for their projects including help in establishing plans and goals. Leads process workouts to identify and document existing business processes, as well as propose enhancements to business processes that improve efficiency and boost productivity. Leads team to critically examine, rethink, redesign and drive sustainable performance improvement
Leads key initiatives, and applies sound project management, change management and process design principles
Assists business line and project teams in developing business readiness plans that include communication plans, training plans and implementation plans
Previous experience setting up and running a Project Management Office is a key to success in this position and candidates with this experience would be highly desired
8-10 years of progressive leadership experience, with a combination of project management and business operations is required. Previous experience in financial services/banking or retail industry experience, and/or have Credit expertise would be preferred

Process Improvement Manager for Consumer Banking Resume Examples & Samples

Builds strong working relationships with the various Business Technology Partners/ Delivery Managers of Consumer Banking and also their Business stakeholders
Drives large, cross-functional workshops to gain alignment on Process Improvement opportunities and their benefits
Able to drive change without being a bull in a china shop
Skilled in capturing process diagrams, benchmarking data, pain-points and benefits using tools such as Visio, PowerPoint, Word, Excel etc
Able to make compelling business cases and presentations to senior leadership
Has excellent written and oral business communication skills
Support the Head of Business Improvement Delivery for Consumer Banking in advancing process excellence within Consumer Banking
LI-JM1
Bachelor’s Degree required
Certified Six Sigma Black Belt or Master Black Belt preferred
8+ years process design, process mapping or equivalent experience
8+ years project/ program management and/ or business analysis experience
Financial Services industry experience a definite plus
Demonstrated expertise in process improvement tools and techniques
Good understanding of business fundamentals, financials, and market drivers
Ability to lead projects
Strong analytical / problem solving skills

Process Improvement Manager Resume Examples & Samples

Lead process improvement efforts. Lead and drive large, cross-functional complex Six Sigma and Lean projects and Kaizen events to deliver significant operational improvement and financial benefits. Identify areas/potential projects where process redesign/improvement can significantly impact efficiency, quality, profitability, competitive position and customer satisfaction
Educate and promote a culture of continuous improvement across the enterprise. Collaborate with business partners/champions to drive results. Act as a technical expert and consultant to business partners. Monitor performance improvements and sustainability through key metrics
Plan and manage successful project execution, implementation and sustainability. Define process improvement roles and responsibilities for projects. Develop requirements for project planning efforts. Guide selection of appropriate process improvement methodology for projects
Coach and mentor business project leaders in the conduct of cross-functional, complex process improvement projects and Kaizen events. Guide business partners’ process improvement practitioners in the conduct of projects or other improvement efforts. Assist business partners’ leaders in selecting projects, assessing skill needs and forming process improvement teams
Support project feasibility and business case development, matching projects to the strategic priorities of the business partners. Determine applicability of project ideas to strategic plans and priorities. Identify and engage with business partners’ leadership and process improvement practitioners

Process Improvement Manager Resume Examples & Samples

Manage Process Improvement (PI) program for TMMC to deliver savings and improve program effectiveness. Includes
University / Bachelor’s Degree in Engineering or Applied Sciences
5-7 years’ experience in a manufacturing environment - preferably high speed food, beverage or CPG company
Experience in a continuous improvement, process improvement and/or process engineering role
Experience in project engineering, process engineering, and/or project management
Financial acumen – able to build budgets, explain variances, project risk and opportunity, understand purchase price variance, understand product costing, variable overheads, fixed costs, usages, yields, labour variances, and exchange rate impact
Business acumen – able to understand revenue, profit, and the impact of decisions on company priorities
Manufacturing Acumen – able to grasp manufacturing methods, packaging, blending, conversion costs, and freight / transportation
Problem solver – ability to grasp complex problems and develop creative and realistic solutions
Able to lead teams, drive alignment between teams / functions. Able to relate to hourly associates, peers and other managers
Able to present complex ideas and solutions in both verbal and written manner

Project & Project Process Improvement Manager Resume Examples & Samples

Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
Identifies resources needed and assigns individual responsibilities to the Project team
Manages day-to-day operational aspects of a project and scope and client interaction
Manages project implementation schedule agreed with the client and Manufacturing Manager to ensure milestones and deadlines are achieved
Prepares for engagement reviews and quality assurance procedures
Minimizes our exposure and risk on project
Manages project cost vs. budget
Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project
Analyzes project profitability, revenue, margins, bill rates and utilization
Identifies business development and "add-on" sales opportunities as they relate to a specific project
Leads simplification improvement projects linked with company focus
Provide leadership and direction to execute the process improvement relevant to Project Management across Latin america
Lead and facilitate cross-functional project teams to drive standardization and simplification in a section of a wing-to-wing initiatives relevant to Project Management
Serve as a recognized expert for a process focus area
Inspires co-workers to attain goals and pursue excellence
Ensure GE EHS standard is fulfilled during project execution
University degree preferably in electrical/energy/mechanical engineering
Proficient English Speaker
Proven experience within the Electrical Distribution business w/ relevant equipment product knowledge
Proven leadership skills and ability to effectively manage a matrix team / organization
High energy level - self-starter
Highly Analytical / Clear Thinker
Strong organizational skills with high attention to detail and sense of urgency in dealing with tasks
Proficient in Microsoft Office Tools, PowerPoint / Excel / Access

AP Process Improvement Manager Resume Examples & Samples

Manage AP projects that invole process improvement, streamlining, automation; oversee distribution of work to AP team, other workgroups such as coalitions; determine needs for and be liaison for system enhancements
Hire coach, evaluate performance and provide direction for the team. Keep manager informed on necessary issues
Oversee training and cross-training for team
Assists A/P Manager on special projects such as year end closing and reporting, 1099 reporting, AP Recovery Audits, and IRS audits
Reviews daily work and departmental reports for errors and informs manager
Assists associates with resolving problems with vendors and coalitions. Provide tactful customer support and function as a mentor for team
Generate reports for Internal and External auditors as requested; Report on A/P personnel hours worked for accurate pay (timesheets, attendance records)
Personal computer skills required (spreadsheets, word processing, e-mail)
Accuracy in checking, posting, and verification
Knowledge of company A/P policies and procedures
Knowledge of SAP and maintenance for roll-in of Coalitions
Knowledge of Concur helpful
Must be flexible, have A/P knowledge, and be customer oriented
Strong Leadership Skills
Strong Project Management Skills with technical systems expertise
Ability to streamline and implement process improvements by utlizing current technology as well as engaging in partner service provider
Ability to generate reports and perform analysis

Evms Process Improvement Manager Resume Examples & Samples

Creates, and analyzes, Value Stream Maps for all EVMS process and recommends process improvements
Develops and maintains EVMS Data process metrics
In cooperation with functional managers conducts EVMS training needs analyses
Development of a networked Microsoft Project schedule for internal, as well as external Earned Value Surveillance activities as well as schedule for Training Plan development and implementation
Maintains databases to automate data analysis of all programs
Works with EVMS compliance team members to proactively identify Surveillance Audit Risks and recommends approaches to mitigating the risk
Develops and maintains a surveillance training program as well as standard artifact examples for the 32 EVMS guidelines
Pulls data from multiple sources such as Micro-frame Project Manager (MPM), SAP, BI, etc. into an access database to automate the analysis of project data to identify audit risks in a data driven DCMA surveillance environment
Leads root causal analysis, related to EVMS activities, using six sigma methodologies
Recommends corrective actions/process improvements to resolve audit risks, findings or DCMA issued CARs
Develops automated mechanisms, using EVMS data, for monitoring the impact of program performance on profit and revenue
Typically requires a Bachelors or Masters in business administration, finance, or a related field, along with eleven or more years of progressive project administration experience with at least five of the years managing those operations in an engineering or scientific environment. May substitute equivalent experience in lieu of education
Must demonstrate detailed and extensive knowledge of project planning and scheduling, as well as monitoring and reporting on these activities
Must demonstrate in depth knowledge of the 32 ANSI 748 EVMS Guidelines
Lean Six Sigma Black Belt, or Project Management Professional, certification is preferred
Must have in depth knowledge of using MS Access to compile, analyze and report results
In depth knowledge of the use of resource loaded MS Project schedules
Demonstrated knowledge of visual basic
In depth understanding of Risk Management as it applies to EVMS validation

Process Improvement Manager Resume Examples & Samples

Advise management on technical risks of new an ongoing projects, and review, analyze and assess technologies, system concepts, data and information to recommend applications of new or emerging technologies
Provide decision support and advice on investment strategies
Assist in portfolio management, planning, and visualization to include identifying transition and implementation opportunities
Assist in establishing procedures and standards for managing technical development/architecture plans across the portfolio
Review, analyze, comment and prepare staffing documents including plans, policies, concepts of operation, technical architectures, initiatives, and programmatic documents

Provision Process Improvement Manager Resume Examples & Samples

Be part of a wider team and help manage a portfolio of process improvement initiatives using industry recognized process improvement methodologies and tools (Six Sigma)
Conduct/facilitate process improvement projects and ongoing facility gap assessments around continuous improvement efforts
Collaborate with internal and external partners to ensure effective integration of initiatives as well as to foster collaborative and organizational learning
Assist in standardizing and sharing Best-In-Class continuous improvement practices throughout the provisioning process

Quality & Process Improvement Manager Resume Examples & Samples

To analyze KPI and performance statistics and identify areas for improvement
To follow up on internal and external problems and applies best-in-class analytical methodologies to identify root causes and develop solutions
To lead 4 Q projects and kaizen activities within TMC
To analyze volume information and identify opportunities to optimize, e.g. through consolidation, changes in routing, transport mode etc
To advise internal customers how process changes on their side can help to improve quality of operations
To analyze TMC-internal procedures and areas for improvement
To develop and maintain SOP and other process documentation
Proven track record of applying problem-solving frameworks, such as 6 sigma, DMAIC, PDCA Cycle etc
In-depth knowledge of leading Transport Management Systems or optimization software is a plus
MS Excel expert
Ability to work independently with a sense of urgency
Good general understanding of end-to-end supply chain processes including material planning, warehouse operations, sales and operations planning (S&OP)
Good planning and organization skill

Process Improvement Manager Resume Examples & Samples

Leading plant activities to support design of new products, modifying existing designs, improving production techniques, and developing test procedures
Assisting in the forecast of plant operating cost and preparation of budget and capital requests
Transferring knowledge of technical processes to production employees
Maintaining a working knowledge of new technologies which may improve operations, and develops recommendations accordingly
Maintaining a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
Excellent communication skills with all levels of the organization
Experience with equipment maintenance and optimization in a manufacturing environment
Proven record of developing and implementing preventive maintenance and reliability programs and systems
Experience conducting complex maintenance and engineering studies and leading process improvement initiatives
Strong experience with equipment maintenance techniques, such as Failure Mode and Effects Analysis (FMEA), Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM), Predictive/Preventive Maintenance, etc and the ability to teach these techniques to others
Previous experience with Statistical Process Control and Team Facilitation
Experience with a Computerized Maintenance Management System (CMMS), such as SAP

Consumer Operations End to End Process Improvement Manager Resume Examples & Samples

Providing leadership for End to End process analysis governance framework, including maintenance of the End to End review playbook and templates and helping to enforce adherence to governance standards across the business segment
Creation of future state risk/control, KRI, KPI and SLA requirements
Responsible to build relationships within and across the business line to identify innovative approaches to address execution issues and needed enhancements such as procedures, templates, standards and tools to the Segment and Enterprise teams

Senior Provision Process Improvement Manager Resume Examples & Samples

Plan, lead & manage a portfolio of process improvement initiatives using industry recognized process improvement methodologies and tools
Act as a change agent to foster and support a daily work improvement culture throughout the organization
Participate/facilitate process improvement and strategic goal setting sessions throughout the business
Drive the data collection and analytics to identify opportunities for improvement to the provision process
Analyse opportunities as well as guide and plan actions around continuous improvement initiatives
Propose and implement provision process improvements
Identify trends and process variations as part of establishing a continuous improvement monitoring system for provisioning
Supports the business in decision making through data and interpretation from a lean perspective

Process Improvement Manager Resume Examples & Samples

Team Facilitation
Team Leadership
Assisting teams in presenting data and conclusions clearly
Working with improvement team sponsors as necessary to address barriers to team success
Degree (BS/MS) in a quantitative field - or equivalent
5+ years in senior analytical role
Experience of working in an international environment

Process Improvement Manager Resume Examples & Samples

Previous experience in a process improvement role
Must be prepared to travel - up to 50% travel
Practiced working knowledge of Six Sigma tools and Lean techniques
Experienced in a quantitative role, ideally utilizing Six Sigma methodology
Work experience within Fast Moving Consumer Goods (FMCG) and (Lean) Manufacturing industries/ logistics, supply chain and/or transportation industries

Global Business Unit Process Improvement Manager Resume Examples & Samples

Support the BU in defining global quality and operations BU strategy in line with group strategy in order to ensure the organization delivers a consistent product, which conforms to customer expectations
Develop improvement processes and support local teams focused on improving performance in accordance with BU operations strategy
Deploy BU framework in order to determine the effective quantification of waste and inefficiency in the supply chain and at the same time prioritize areas for improvement
Coach and support local team to implement corrective actions
Define, monitor and propose improvement plans for Key Performance Indicators in a Total Quality Management approach
Support the BU quality community and IS team in a coordinated way to define and implement common quality processes
Collaborate with the BU SCM in the supplier qualification framework definition
Support the definition and implementation of global BU quality standards, tools, guidelines and governance, identifying and promoting benchmarking and best practices spreading across the organization
Provide expert advice throughout the organization leading to more effective / productive activities including the people development of the teams

Regional Process Improvement Manager Resume Examples & Samples

Process Improvement Program Management in LatAm
Global Programs Implementation
Lead High-Profile Cost Improvement Projects
Lead Critical Strategic Customer-Oriented Projects
Lead Strategic Kaizen Events
Act as Trainer and Coach
Accelerate Innovation based on the Design Thinking Methodology

Business Process Improvement Manager Resume Examples & Samples

Minimum of 3-5 years focused project management experience
Bachelor's degree from accredited college or university
Skillful at meeting objectives while fostering buy-in and engagement
Skillful at leading customer focused projects across organizational boundaries and levels
Strong communication (i.e. oral, written, interpersonal and presentation) skills
Demonstrated experience interacting & collaborating with operational areas in gathering, documenting and developing business requirements for projects
Results oriented, ability to meet and exceed objectives and handle multiple deadlines and priorities
Strong analytical and business problem solving skills
Proficient in various MS Personal Computing Programs (i.e. Excel, Word, Outlook, Access, MS Project etc.)

Process Improvement Manager Resume Examples & Samples

Develop, improve and maintain strong process analyst and training team to support business growth
Establish short and long term target aligned with business direction
Lead and facilitate the team to deploy continuous improvement and deliver optimal operations efficiency
Lead the sourcing and structuring of appropriate data to make robust business analysis and decisions
Develops scenarios, collects and interprets data to determine appropriate action
Develop systematic approach to generate operational efficiency improvement opportunities and drive implementation
Influences others through data and analysis to deliver better operational efficiency
Actively lead and/or participate in the development and enhancement of appropriate tools and methods to identify further opportunities
Lead and facilitate team improve operation shop-floor knowledge and skill
Lead and support complex, multiple or cross-functional projects
Lead and support benchmarking activities both internally and externally to improve performance
Participate in daily operational performance review
Participate in operations efficiency communication as appropriate
Contribute to global and local objective
Bachelor degree in any field
Experience in rubber manufacturing at least 5 years (Polyisoprene would be a plus)
At least 2 year of experience in supervisor / manager level
Good team player, self-driving, analytical, logical thinking, leadership
Good MS office skill

Business Process Improvement Manager Resume Examples & Samples

Lead cross functional projects or teams to address quality issues
Develop and manage cross functional business partner relationships; interact with leaders at all levels in multiple business operations functions, consumer driven health operations, provider contract loading, customer service, billing, appeals and grievances and IT
Influence and drive quality (first pass zero defects and rework remediation) and continuous process improvement priorities and activities by business partners
Create executive level presentations to communicate top quality and continuous process improvement opportunities, along with business partner initiatives to improve quality results
Partner with business operations to develop and monitor supporting business processes and controls to detect and prevent quality issues
Serve as trusted business advisor with excellent organization, verbal and written communication and influencing skills
Facilitate meetings with business partners to address complex issues
5+ years of experience in the healthcare industry, with a preference for extensive experience in consumer driven health operations and provider contract loading
3+ years of experience leading and executing quality and / or continuous improvement programs
Exposure to business processes (e.g., Provider Contract Loading, Systems, Claim Processing, Enrollment, Appeals & Grievances, Customer Services) for the Medicare &

Process Improvement Manager Resume Examples & Samples

Lead multiple complex, high-visibility process innovation projects that span multiple central departments and disparate department and academic units
Take ownership for planning/managing the execution and integration of initiatives and activities on cost management and productivity, which may include members from all disciplines of the organization
Assess processes to determine how to reduce rework, improve quality, improve efficiency, increase revenue and/or improve the ability to deliver desired services or outputs
Work closely with affected departments and academic units to assess fit/gap of currently implemented enterprise applications to support process innovation solutions, present data to management to influence implementation decisions and facilitate discussions and negotiations that drive consensus on implementing recommendations within a highly complex and cross-functional environments
Structure the project approach and determine process improvement tools to be used for maximizing the net improvement in targeted business processes
Advise in analysis of operational intelligence metrics by defining and identifying key measures and performance metric targets and assisting in development of complex cost-benefit and return on investment analyses for proposed changes
Provide hands-on team facilitation, coaching, mentoring and/or training, and process improvement subject matter expertise to business partners
Develop and execute comprehensive change management strategy relative to project and stakeholders; orchestrate and lead change management methodologies
Challenge current working practices; identify process improvement opportunities and facilitate goal setting using customer feedback, analysis, and other systems
Other duties may also be assigned
Sound working knowledge and experience using and applying process improvement best practices /techniques, lean six sigma and project management skills in a structured project environment
Demonstrated experience modeling business processes using a variety of tools and techniques
Ability to work with little or no direction in environments resistant to change or unable to change quickly
Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods
Excellent influence management skills
Ability to work across multiple, distributed, siloed, functional groups
Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity
Aptitude for understanding organization operations and culture and the related functional capabilities of implemented enterprise applications (custom and off-the-shelf)
Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows
Proven ability to effectively facilitate a training session, one on one, or with a group
Bachelor's degree in Science, Engineering, Accounting, Finance, Business, or other related field and three or more years of progressively responsible, relevant process improvement experience
Lean Six Sigma Green Belt certification with significant related work experience. Black belt certification preferred
Oracle Financials and eBusiness suite experience in the higher education industry a plus

Process Improvement Manager Resume Examples & Samples

Minimum 5 years of supervisory production/maintenance experience in manufacturing environment
Ability to work with all levels of leadership and utilize data to influence senior leadership
Demonstrated ability to coach/mentor employee team members
Proficient in all Microsoft Office Products
Previous experience working in a union environment
Strong background in LEAN manufacturing
Powertrain/assembly/stamping experience
Bachelor's degree in technical field preferred
Advanced Degree is an asset
Demonstrated problem solving skills are preferred

Swot-process Improvement Manager Resume Examples & Samples

Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application
Contribution to Team Success – Actively participating as a member of a team to move the team toward the completion of goals
Customer Focus and Relationship Building – Making customers and their needs a primary focus on one’s actions; developing and sustaining productive work relationships
Energy – Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time
Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and the organization
Project Management- applies tools and processes to identify, communicate and manage project goals, schedules, responsibilities, progress, performance and priorities
Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Use of Technology – Ability to navigate Lawson Payroll Module, understanding of Kronos, Concur and other Payroll Systems
PC Skills – Demonstrated proficiency in PC applications required
Experience within healthcare operations preferred
Travel required, 80%

Process Improvement Manager Resume Examples & Samples

Facilitates the execution of the WW ACES strategy through local management and support teams
Coaches and trains local management, CS Associates and project teams on ACES concepts and methodologies
Performs quantitative analysis of key process indicators to identify opportunities for process improvement
Demonstrates discretion in coordination of project scoping and selection to align with business objectives
Oversees segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results
Help drive site communication, including project updates and other initiatives through approved site communication plan
Manages projects as assigned by manager
Attend meetings as necessary to facilitate growth and network-wide parity
Bachelor's degree or equivalent post-secondary degree
Experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts
Experience communicating and presenting to groups
Mastery of SQL, SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab)
Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Strong communication verbal and written communication skills

Business Process Improvement Manager Resume Examples & Samples

Own the development of business process and system improvement opportunities and communicates outcomes to the team
Execute post-mortem assessment to drive continuous improvement as outlined by the Business Process and System Improvement Managers
Lead, communicate, and schedule training sessions with customer(s) on implemented processes and/or systems
Handle special projects, ad-hoc analysis, and report template solutions
Present and communicate to all levels of the business

Converse, Process Improvement Manager Resume Examples & Samples

Requires minimal manual effort to run regularly
Art & Science profile
System and Design thinking
Resilience to ever changing business conditions
Demonstrated experience creating structure and reporting in an unstructured environment
Experience using relational databases (Access, SQL, VBA, etc.) is required

Risk Mitigation & Process Improvement Manager Resume Examples & Samples

Front all internal and external audits issues for the department and ensure audit action items are closed appropriately and promptly
Conduct risk assessment for key initiatives and risk focus areas highlighted and advise the management on the mitigation control processes to be implemented
Represent the department at group level working committees for thematic issues affecting the bank and drive the program at departmental level in closure of the gaps.ie. Tech Risk Forum and International Centre Control Committee
Represent department in reviewing NPA (New Product Approval) and ORR (Outsourcing Risk Review) with agenda related to the department. i.e. applications supported
Assume the SQA role to work with IT Shared Services ensuring project deliverables are compliance to the bank SDLC standards
Manage the department’s process improvements and quality programs by participating in research / advisory services, including capturing of organizational metrics and analysis
Run the day-to-day operations and tasks of ID control team. E.g. Ensure all privileged ids are lodged into cyber-ark (software password vault), handover to id management, review of privileged ids privileges and usages

Mortgage Banking, Process Improvement Manager Resume Examples & Samples

Work across functional organizations to identify synergies
Problem solving skills- Candidate must demonstrate the ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to defend point of view in the face of resistance
Analytical skills – Candidate must be highly analytical with experience in defining analytical approaches for projects and applying a range of analytical tools to synthesize insights and develop solutions
Communications skills - Candidate must possess strong written and oral executive-level communications skills, including the ability to quickly adjust messages and style based on different audiences and agendas

Process Improvement Manager Resume Examples & Samples

Review, Mentor and Own: To mentor and/or lead improvement projects which are prioritized for execution (JDIs, Kaizens, DMAIC). Conduct governance meeting at a defined frequency to check status of solution against the timelines
Reporting: To report project milestone status with all stake holders providing regular updates to senior management
Benefit Quantification: Quantify benefits potential and realized from the projects in terms of $ savings (ROI) and/or Metric improvements, obtain sign-off for project closure
Collaboration: Supports best practice sharing, replication and standardization across all TRMS sites
Learning & Development: Development and implementation of training program(s) on Lean Six Sigma philosophy, theory, and application tools / techniques. Facilitating, training, and coaching team members in the use of quality & statistical tools /techniques
Demonstrated ability to develop and execute complex project roadmaps
Change agent with the ability to lead change across all levels of the organization and be hands-on to implement improvement design
Execution of WW TRMS ACES strategy, support and improve the TRMS ACES program locally and globally
Excellent oral, written and interpersonal communication skills along with outstanding facilitation skills
Ability to interpret, analyze, and understand complex data sets
Proven work experience working with process improvement using lean six sigma tools & techniques
Demonstrable experience in working in an operations and/or service environment
Certified Lean Six Sigma Green Belt from a reputed institute or organization
Prior Process Improvement experience with demonstrated success in leading projects in Cross-functional environment
Prior experience on training on Lean Six Sigma or Quality tools/techniques
Prior experience on working with statistical tools like JMP, Minitab etc

Senior Process Improvement Manager Resume Examples & Samples

Provide practical application of collaborative, end-to-end, customer focused approaches (Lean methodology)
Provide the management of project scope and sequencing of activities with/for a team of Improvement managers
Champion the practical application on six sigma
Lead and deliver process improvements
Support and mentor for lean principles
Frequent travel accross our network with some overnight stays
Lean Six Sigma Black Belt
Ability to teach others to coach and contribute to the on-going training and development of the CI community
Strong commercial, financial and analytical skills, working with the business to identify practical, performance improvement opportunities
Expert in the use of forensic, analytical methods (e.g. Six Sigma)
Ability to provide innovative thinking on key business issues
Strong influencing skills, ability to operate effectively at all levels of the organisation - including a demonstrable track record of resolving issues effectively
Managing projects and people

Specialty Process Improvement Manager Resume Examples & Samples

Lead the development and continuous improvement of key tools for the Director, Specialty Quality and other operational leaders to manage business performance
Assess current reporting capability and identify opportunities for improvement and develop automated solutions
Drive standardization and automation of metrics and analytics
Partner with operational leaders brainstorming process improvement opportunities and securing buy-in for solutions
Analyze and identify opportunities to reduce process variation, improve process capabilities and optimize process performance
Drive adoption of automated solutions serving as SME for formal and informal training development
Be a change agent removing organizational barriers to continuous improvement process
Lead and/or mentor Process Improvement Analysts, Project Coordinators, or even Project Managers
Serve as the process improvement liason for PMO, Quality Assurance, Learning Services, and Contract Management teams
Manage and develop one or more direct reports to their full potential providing opportunities to enhance employee career growth and developing the appropriate talent pool to ensure adequate bench strength and succession planning

Quality & Process Improvement Manager Resume Examples & Samples

Analyzing KPIs, performance statistics and internal procedures and identifying areas for improvement
Leading 4 Q projects and kaizen activities within TMC
Managing a team of specialists
Analyzing volume information and identifying opportunities to optimize, for example through consolidation, changes in routing and transport mode
Advising internal customers how process changes on their side can help to improve quality of operations
Developing and maintaining SOP and other process documentation

Business Process Improvement Manager Resume Examples & Samples

Lead multiple continuous improvement efforts across Shared Services teams (AP, AR, FSS, and Reporting) to gather information, solicit ideas, analyze gaps and recommend process enhancements or changes to drive operational efficiency
Able to identify improvements that have reach beyond Shared Services to drive GPC wide value
Manage BPI BA’s through projects and help develop their understanding of PeopleSoft and AP & AR processes
Build as-is and to-be workflows, project plans, and recommendations based on input from stakeholders
Support functional teams through implementation of adopted recommendations
Partner with other Global BPI teams to achieve companywide savings and efficiencies
Develop plans for ongoing compliance with internal policies and external regulatory requirements and of process improvements
Establish project plans, management discipline, and timelines for all APAR BPI initiatives and report progress to Management
Provide thought leadership on process improvement
MBA or CPA with 10+ year of relevant professional finance and accounting experience
Experience in evaluating existing business processes, recommending enhancements and implementing changes
Proven experience and certification in project management methodologies
PeopleSoft experience a plus
Demonstrated experience managing and collaborating on teams across multiple professional disciplines
Strong written and verbal communication skills across multiple professional disciplines
Knowledge of Finance and Accounting policies, procedures, processes and best practices
Strong advisory skills
Demonstrated ability to deliver operational success
Strong team development skills
Proficient user of advanced Excel functions
cbapar

Process Improvement Manager Resume Examples & Samples

Responsible to track day to day process performance on cluster level and also ensure or predict issues that may affect other functions
Stakeholder Management with Customer Service Managers and GSC members, (level 3 and level 4)
Act as Deputy in front of CLT when required
Take full responsibilities and end-to-end ownership of customer service processes and issues
Engage in constructive problem resolution and provide solutions
Act and communicate proactively and keep Customer Service Managers informed of any issues or deviations of process
Work closely with Business Finance in regards to performance results
Address root causes and seek continuous improvements – constantly look for ways to improve work processes
Work independently and assist the team in realizing goals and standards – share knowledge and best practices
Travel to countries to implement best practices and analysis of GAPs

Process Improvement Manager Resume Examples & Samples

Support the developing and implementation of Mercosul Line Management System/Model
Support the data availability used to drive performance. QlikView and ECargo maintenance and development
Structure the agenda of the Management System in the board of directors, and guarantee the cascading to the organization
Work with business functions to analyze existing processes/systems, operational challenges; use root cause analysis and design, recommend and drive process changes to improve business performance/reduce cost/increase customer satisfaction
Disseminate the Management System culture, including root cause mapping, action plans, PDCA cycle etc
Ensure Integration with GSCs, Customer Service, Commercial, TnM, Operations, Crewing, TVOs, Documentation, Finance, all areas. Drive efficiencies and synergies across the areas, where relevant
Remove non-value adding/outdated processes. Drive automation as well as off-shoring
At least 4 years relevant work experience
Graduated in Engineer, Economics or Administration
Advanced English (mandatory)
Average Spanish
Management Systems / Management Models, Process Improvement/Process Excellence/Six Sigma certifications strongly preferred
A strong team player, but also possess the able to work independently
Holistic approach to problem solving with ability to see the bigger picture/assess risks
Good networking abilities with strong stakeholder management skills
Excellent verbal, written and presentation skills
Results-oriented, analytical and innovative

Operations Process Improvement Manager Resume Examples & Samples

Identify opportunities to improve inefficient processes to enable CSO staff to stay focused on quality in an efficient way
Build tools in MS Excel and/or work with Americas and global automation and outsourcing leaders to improve the quality and efficiency of colleagues at all levels within the CSO
Support the Customer Service Office management in continuously analysing, challenging and improving the CSO’s quality and efficiency and the CSO’s KPIs
Build on Damco Operational Excellence (OPEX) methodology and keep tools, techniques and behaviours alive in the CSO
Lead the CSO’s engagement with the regional and global Continuous Improvement network to share and collect best practices
Ensure that changes / updates / improvements to the initial training material are effectively cascaded through the entire CSO and are permanently engrained into the operation
Introduce end-to-end process mindset into the CSO through training, coaching, and use of OPEX tools and techniques
Support the Commercial team during the pursuit stage and contract negotiation to ensure credible operations are agreed and delivered by our Operational teams
Drive the process of efficiently implementing customer programs by understanding the value proposition presented to the customer and how our tools and functions to deliver that solution
LI-AME
Advanced / expert Microsoft Excel knowledge is a must
Well organized and independent; able to thrive in a high volume, fast paced environment and identify and stick to priorities and meet deadlines
Comfort and experience to master Damco’s systems and adapt our tools to our customers’ needs
Strong interpersonal and communication/listening skills – ability to engage stakeholders, build buy-in and excitement, train and coach individuals, and thrive in a matrix organization
Mission First mentality; dedicated to delivering positive outcomes and guaranteeing success of our customers missions
Analytical, project management and process improvement skills

Business Process Improvement Manager Resume Examples & Samples

Lead multiple process improvement projects with direct contact with senior executives in the organization
Participate in the shaping, deployment and implementation of an enterprise-wide Lean Sigma Continuous Improvement program
Facilitate quality and change management processes - Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit
Perform business process mapping & analysis - Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan
Conduct process bench-marking exercise - Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines
Mapping functional solution to technical solution - Create to-be process maps and functional design. Identify the best process to be mapped with the system to improve productivity of the team
Process data analysis using six sigma methodologies - Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time
Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities
Develop guidelines for process improvement initiatives - Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc
Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives
Serve as a the principal adviser for Grab for all departments within this growing organization
A Bachelor or Master’s Degree in Business Administration or Engineering, with a minimum 8 years of continuous improvement or lean implementation experience
An expert in continuous improvement tools and techniques across different functions within a business and familiar with systems thinking
A Lean Six Sigma (Black Belt) certification,
Experience working with senior management to secure mandate and support for continuous improvement introduction
Experience as an internal or external consultant or coach
High levels of adaptability in working in a fluid start-up environment
Sound business insight and wide functional experience
A proven experience in leading multiple projects concurrently
An excellent organisational, and problem solving/decision making skills
Intelligence, motivation as a self-starter with a strong interpersonal skills and work ethic
Convincing executive presence and demonstrated influencing skills

Process Improvement Manager Resume Examples & Samples

Drive internal quality team improvement
Benchmark Dyson quality with external organisations
Develop training (internal and external to quality within Dyson)
Communicate about quality within Dyson and its supply chain
Develop and maintain reporting of status within Global Quality & Reliability
Drive ad hoc projects – eg. recruitment campaign
Prepare strategic or Executive level presentation material for quality leadership
Able to run an ambiguous brief in a fast paced environment
Capable of effectively communicating with and gaining respect from intelligent technical and non-technical people
Interested in technology, engineering or product
Enjoys working with capable people
Curious and keen to learn
Engineering background

Process Improvement Manager Resume Examples & Samples

Manage high-impact and complex process improvement projects as directed or approved by senior level management. Lead or advise teams with members from within the Division and throughout the Corporation to improve cross-functional and internal processes, systems, and services
Provide leadership and direction to the Process Improvement Team to meet divisional improvement goals. Perform duties associated with managing staff, to include selection, coaching, evaluation, scheduling, and termination, within established staffing guidelines
Lead/Facilitate the Division's annual strategic planning process in the establishment of both long-term and short-term objectives that effectively support Corporate objectives. Propose, develop, and track key performance metrics to assist the management of the Division's strategic objectives
Lead the division in the identification, implementation, tracking, and documentation of cost savings initiatives and process efficiencies and provide associated reports for Senior Leadership Team and Executive Management
Utilize proven Six Sigma methodology process improvement tools to objectively make recommendations for improvement
Maintain relationships with the Value Improvement Team and the Black Belt Network to keep skills current and to ensure consistency of Process Improvement Policy & Procedures between the Division and the Corporation
Lead Division Innovation Program in order to foster a creative environment and seed the Corporation's Chairman's Innovation Award Program
Recommend and track appropriate internal and external training for the Division to develop and maintain required skills and professionalism
Manage Process Improvement Team's expenses in keeping with the Division's profit plan
Coordinate the Division's interaction with internal and external audit representatives as necessary to ensure compliance with Corporate directives
Develop and demonstrate a working knowledge of all Division Functional Areas
Bachelor's degree in a business-related field or equivalent education and related experience
Five or more years of management experience
Ability to negotiate and influence decision-making process involving individuals with no formal reporting relationship to this position
Five years of experience consulting/training in quality and/or process improvement-related topics and skills
Six Sigma Black Belt certification
Ability to manage multiple projects and tasks simultaneously
Advanced PC skills with strength in Microsoft Office and Quality Software Packages (e.g. SPC XL, Visio, MINITAB)
Advanced project management skills
Excellent verbal, written, facilitation, problem solving, interpersonal, negotiating and consulting skills
Ability to manage complex, challenging, and visible projects with minimal or no supervision
Availability to travel as required
Graduate degree in business-related field
Quality Manager Certification
Experience in commercial facility maintenance and management

Quality & Process Improvement Manager Resume Examples & Samples

Develop detailed work plans, schedules, project estimates, resource plans, and report out regularly on project status, issue and risks
Participate in the development, control and revision of Standard Work Instructions (SWI) and other control documents
Provide leadership and coaching to ensure participation and buy-in from employees in order to successfully implement process improvements resulting from Kaizen event and other CI activities
Facilitate/lead Kaizen events and employ other lean methodologies to achieve business results
Ensure that CI and HDOS maturity project plans are developed and maintained, rolling up to master program plans and tracking documents
Develop, train, and mentor non-CI team resources to write Standard Work Instructions (SWI)
5 – 8 years experience implementing contemporary process improvement methodologies in an Operations environment, preferably in transactional, high volume, and high mix environment
Excellent verbal and written communication skills; Proficient in MS Office, Project, Visio, Minitab preferred
Facilitating / Leading Kaizen Events in different business environments; Proficient with Lean and Six Sigma tools and methodology; 6S, Visual Mgmt, VSM, Kaizen, A3, SWI, FMEA, etc.; Developing Quality Management Systems and corresponding control documents including Policies, Procedures and Standard Work preferred; ISO implementation experience preferred; Developing training material and delivering Lean “Teach and Do” Modules; Implementing RCCA and Process Improvement methodology; Project Management experience; Travel 50% required
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Process Improvement Manager Resume Examples & Samples

Responsible for Site Inspections project performance reviews and for establishing effective margin improvement initiatives in existing projects
Implementation and support of Market Support (MS) IT Strategy for ERP aligned to MS Processes, CRM and other initiatives such as salesforce.com and TMSi. Development and management of Site Inspections (SI) Outage Tools
Department interface with Engineering, Supply Chain Management (SCM) and Field Service (FS) to ensure information is passed in a timely manner. Ensure outage forecasting, project reviews and operational status information is shared with a planning horizon of 18 months
Training: ensure all personnel involved in Site Inspections (FS, SCM & PM’s) are fully conversant with the Site Inspection business performance models and processes. Support in the development and training strategy for Project Managers and the support functions to facilitate a business wide understanding of Site Inspections function. Establish alignment and consistency across all Customer Support Professionals and project support professionals. Responsible for the definition of a Project Manager outage training manual to ensure training standards are maintained
Customer satisfaction - Monitor customer complaints, define, develop and deliver improvements to processes (lessons learnt) and monitor feedback to customers of improvement initiatives; establish recommendations to Heads of Department with regards to Customer Interface areas of improvement
On a IGT PM level - responsible for coordination of outage reviews
On an IGT PM SI Level responsible for coordination of KPI's for Site Inspections department, including Data Management with Data owners. Provide processes for integration of data from other departments / business units into PS DG IGT PM processes and IT Tools. Provision of timely management reports to Senior Management
Risk management - Access Site Inspections Project Portfolio and identify and assess all risk factors, devise suitable strategies with Site Inspections Project Managers for risk mitigation by the use of risk, issues and opportunity monitoring and lessons learned data base. Identify initiatives to minimise non-conformance costs, negotiate change requests with stakeholders and incorporate them into Projects

Process Improvement Manager Resume Examples & Samples

Lead process improvement projects from inception to implementation to enhance the efficiency of the GMS org
Investigate current workflows and process-related pain-points by interviewing and shadowing sales and marketing field agents
Document existing workflows and re-create streamlined workflows to show the gap between the current and ideal end states
Develop recommendations for moving to the ideal end-state process and present proposals to key stakeholders and senior level leaders for buy-in
Project manage the execution of recommendations by working closely with XFN stakeholders through an implementation plan
Measure the performance of newly implemented workflows and iterate on the process for continual refinement
Develop strong collaborative relationships with key stakeholders across the company to identify opportunities for future efficiency projects
Able to foresee implications of different courses of actions when making decisions and mitigate against any potential problems
BA/BS degree in Business or related field
5+ years of consulting or project management experience, or 3+ years with MBA/Master's degree
Proven ability to find efficiency gains by simplifying processes
Demonstrated problem solving skills with experience providing business insights and recommendations from multiple input sources (e.g. data sets, interview feedback, process flow documents, etc.)
Experience presenting organizational and process flow content to general audiences
Experience in efficiency measurement and change management techniques

Business Process Improvement Manager Resume Examples & Samples

BS/BE in a relevant engineering discipline or equivalent level of knowledge or experience
5 years management experience or team leadership role
Travel : Less than 25%
Ability to manage diverse group of team members
Demonstrated ability to lead programs/projects
Ability to influence all levels within the organization

Process Improvement Manager Resume Examples & Samples

Review processes in Fund Accounting, identify inefficiencies and create innovative solutions
Create efficiencies through automation of manual processes
Assist with training and documentation of Data Team and Expense Team processes
Primary support for Confluence Unity Expense Module
Support Data Team technology including Sungard, AVA, Unity, and Crystal Reports
At least 5 years of experience with investment company industry
Experience with developing tools using VBA in MS Excel is a huge plus

Process Improvement Manager Resume Examples & Samples

Act as a change agent on the floor and constantly challenge the status quo
Provide guidance for chartering of projects and kaizen events
Implementation of PPI and lean manufacturing practices (5S, Visual Controls, A3, SMED, Flow, GEMBA’s, Standard Work, etc.)
Capture & record training and help coordinate the measurement, idea generation, tracking and reporting of PPI savings impact
Identify, prioritize, and lead PPI initiatives that are aligned with Value Stream business objectives
Assists in managing the Productivity Funnel process for the value stream to ensure that projects have clear ownership within the business to drive execution
Partner with management to drive ownership of CI activities within the site
Ability to train site resources in the areas of PPI and lean principles implementation
Performs other duties and responsibilities, as needed
Bachelor degree in engineering, biology, chemistry, business or related field AND 5 years of experience with continuous improvement in a manufacturing environment; OR master’s degree AND 3 years of experience with continuous improvement in a manufacturing environment
Experience working in recognized Lean business system and a solid understanding of Six Sigma and Lean Manufacturing/Enterprise philosophies
Experience coaching alignment between strategic business plans and lean improvement plans
Proven project implementation track record delivering results
Strong preference for experience with databases and complex data analysis (SQL, Access, Macros, Tableau, Minitab, ERP/MRP, etc.)
Experienced in advanced data collection, measuring, analysis, improvement and control
Ability to deliver fact- based decisions and apply a mindset for Lean Management
Proficient in use of Microsoft Office Suite and ability to master a variety of software applications (SAP, iConnect, Dploy, Visio)
Experience with quality systems and deviations/quality investigations
Detailed knowledge of quality theory and lean tools and methodologies (5S, Visual Controls, A3, SMED, Flow, GEMBA’s, Standard Work, etc.)
Demonstrated ability to solve problems through effective application of root cause analysis and countermeasure methodology
Ability to accurately and quickly assess a situation on the manufacturing floor and determine and implement corrective measures to maintain flow of production
Collaborative team approach and excellent interpersonal, time management, decision-making and conflict management skills
Strong scientific, manufacturing, and/or quality background
Ability to see bigger picture and envision step-change scenarios
Leadership or supervisory experience
Knowledge and/or experience in ISO quality standards
Possess demonstrated knowledge of ISO/FDA/GMP and other regulatory requirements
Experience working in process manufacturing, preferably related to reagent or chemical manufacturing
IVD experience with focus on clinical lab diagnostics
Certification as a Six Sigma Green Belt, Black Belt, and/or Lean certification

Process Improvement Manager Resume Examples & Samples

Coordinate the data integration process between the Finance system and other eNett platforms
Ensure that we have simple and highly actionable performance dashboards
Build and execute against the improvement roadmap, working collaboratively with cross functional stakeholders
Drive implementation of strategic deliverables through the IT team; develop and implement tactical solutions
Identify opportunities to improve our internal processes, and where appropriate enable through automation
Ensure the visibility of activities through regular communications to the Finance team; establish mechanisms that facilitate open discussion, leading to further improvements
Champion and optimise the use of the Finance system and any supporting business systems (eg Salesforce.com)
Implement strategies that will structure services for the future and encourage their progression ensuring maximum efficiency and effectiveness
Manage third party vendors as and when required (e.g. Salesforce vendors, outsourcing companies, Finance system vendors)
Build strong inter-company relationships with other key management personnel
Strong understanding of Finance
Experience configuring & implementing Finance business systems
A strong track record of delivery for large, cross-functional initiatives
Strong understanding of customer lifecycle concepts
Demonstrable ability of working within a Commercial environment (Finance, Sales, Operations, Product, Strategy, Marketing)
Plays a key role in building the ‘right’ culture
Knowledge of payments and/or travel industries is desirable

Senior Process Improvement Manager Resume Examples & Samples

Minimum of 10 years of SAP system and process experience across multiple modules including finance, controlling, material management, production planning, and sales & distribution
Minimum of 5 years of experience using Tableau or other Data warehouse solutions
Minimum of 10 years of experience in business analysis, including requirements gathering, solution implementation, and testing and validation
Proficient use of Microsoft Office (e.g.. Excel, Word, PowerPoint)
Solid understanding of Finance, Treasury and Controlling modules
Good understanding of functional linkages across operational functions (Finance, Engineering, Supply Chain, Customer Service, Management)
Demonstrated presentation skills with the ability assist others to gain clear understanding of expected outcomes and knowledge transfer
Executive presence, with ability to communicate and influence cross-matrix and at all organizational levels
Excellent communication skills – analytical, written & verbal communication, facilitation, presentation, collaboration, etc
Experience with and knowledge of industry-standard change leadership / management principles, methodologies, and tools
Flexible, resilient, and tenacious; results-driven
Demonstrated ability to execute against multiple priorities and deal with ambiguity
Experience in leading mission based teams to accomplish strategic goals
MBA or other advanced degree
Six Sigma MBB or Black Belt or equivalent quality certification
Finance experience

Quality Process Improvement Manager T&L Resume Examples & Samples

Bachelor degree in field related engineering, logistics or business administration
5 year(s) experience on Supply Chain, Transportation
MBA in Supply Chain Management, Logistics or other relevant areas
Excellent process knowledge and experience in implementing processes and organization
Significant experience in stakeholder management at senior management level as well as operational levels in an international context
Ability to identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Experience on management of people; motivating, developing, and directing people as they work, identifying the best people for the job
Ability to select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things
Ability to select the appropriate use of equipment, facilities, and materials needed to do certain work
Ability to travel up to 15% regionally
Strong written, verbal, and interpersonal communication skills in English
Proficiency in French and/or Spanish a plus

Process Improvement Manager Resume Examples & Samples

Lead continuous improvement engagements utilizing continuous improvement methodologies (ie Lean, Six Sigma, DMAIC, and Kaizen tools)
Facilitate teams in development of current and future state process processes and maps
Identify opportunities and develop recommendations for process improvements
Develop quantifiable benefits for improvement projects
Conduct risk assessment using FMEA
Conduct data and statistical analyses
Develop executive summary of findings and recommendations
Collaborate with senior level personnel and provide leadership to internal stakeholders regarding best business practices and continuous process improvement

Senior Business Process Improvement Manager Resume Examples & Samples

Defines, develops and provides information and analysis to drive the decision- making process and support business operations for internal and external customers
Motivates and directs team members to build cooperative project teams to conduct research and analysis to quantify business opportunities and issues. Develops formal recommendations for presentation to management
Influences all levels of an organization to support programs, projects and over all processes
Identifies and executes process improvements to ensure Compliance adherence while increasing productivity
Identifies and implements key strategic projects to ensure deadlines and commitments are met while removing any roadblocks that develop
Works with customers to generate solutions to business issues and then plans/implements those solutions
Tracks overall project status for entire department in order to periodically report to management
Acts as a change agent throughout the team
Develops peer and cross functional relationships to maximize best practice sharing and team effectiveness
Ability to work independently and with mid-level and senior management on complex issues and projects
Demonstrated ability to influence, negotiate and communicate at all levels of the organization and with external customers, through verbal and written formats
Team builder that facilitates a common goal/purpose with experience in creating strong alliances with customers and employees
Proven ability to set and meet aggressive goals
Ability to resolve conflict effectively and efficiently
Strong analytical skills with a demonstrated ability to ensure controllership measures are effectively met
Ability to work a varied schedule, as business need requires
Advanced problem solving skills, analytical thinker
Possess demonstrated project management skills with strong facilitation ability
Ability to understand data and processes in order to perform analysis and provide recommendations
Demonstrated ability to effectively resolve difficult/complex issues and concerns
Dynamic, flexible team player with the ability to persuade others
Capability to energize others
Change agent – perceives change as an opportunity; eliminates barriers
Ability to view multiple perspectives of an issue and quickly come to a decision

Process Improvement Manager, Lean Resume Examples & Samples

Lead and develop the process management team, including process architects and process improvement specialists
Work with global stakeholders and leverage global process standards to build the global and local frameworks
Embed process led design as the standard for change delivery, including standardisation of tools, guidelines and templates
Process efficiency improvement, setting standards for Lean improvements across the bank

Prepared Foods Process Improvement Manager Resume Examples & Samples

Lead the manufacturing portion of the process team, and develop and maintain prioritized continuous improvement project lists for Decatur Prepared Foods
Identify, prioritize, and obtain resources to drive continuous improvement projects throughout the Prepared Foods complex
Oversee key projects, processes and performance reports, and data and analysis
Review and support design concepts with fundamental or new technology used for new or existing products or improvement to provide cost reduction, safety, customer requirements and market growth
Define the scope and objectives for each project. Advancing structure formats and techniques will be employed to insure clear project understanding
Track project progress and provide weekly and monthly status reports to the site Operations Manager and the Director of Further Processing
Establish process control points and standard operating parameters for the production process to insure optimum efficiency and meet quality expectations
Work with Human Resources and Operations to develop training materials, and establish a training program for hourly, supervisory, and management employees
Provide training to plant hourly, supervisory, and management on the proper process and production techniques to produce the most effective and efficient results
All processes should ensure safety of all employees, maximize yields and throughputs, and meet quality expectations while minimizing downtime, accidents and turnover
Collaborate with Quality Assurance Department ensuring all customer specifications, food safety standards, and USDA requirements are met
Plan and implement process improvements with plant management and operations leadership
Liaison with Operations, Sales, R&D, Maintenance, and other departments as necessary
Troubleshoot production processes and identify ways of improving operational efficiencies through statistically valid testing procedures
Liaison with research scientists, engineers, and other technical and commercial staff, factory production teams, suppliers, contract manufacturers, customers and management
Indirectly guides 5-10 salaried management personnel
This is a Leader of People position with required competencies: Sizing up People, Delegation, Planning, Customer Focus and Conflict Management
Bachelor's Degree in Poultry Science or related field from an accredited institution
10+ years experience in poultry industry with increasing responsibilities focusing on yield improvement
5+ years relevant experience within Prepared Foods processed poultry operations
3+ years of experience with troubleshooting, improving, and managing batter breading equipment and processing lines
Master’s Degree in Poultry Science or related field
10+ years of relevant experience within the poultry industry
5+ years specific experience with sausage manufacturing
3+ experience managing 100+ employees with responsibility across multiple shifts is preferred
Expert computer technology skills
Ability in mathematics and computer literacy is critical
General understanding of food processing (formulation, cooking, freezing, portioning, packaging)
Skilled in use of PC, Windows, Microsoft applications, ERP systems, and Microsoft Office
Strong root cause analysis and problem solving skills
Understand and interpret data while drawing logical conclusions based on available inputs
Critical thinking skills in standardized situations as well as non-routine problems
Manage multiple tasks and projects simultaneously and prioritize work accordingly

Process Improvement Manager Resume Examples & Samples

Utilizing knowledge and proficiency in the Lean Six Sigma system, collaborates with stakeholders to identify and define problems pertaining to inefficiencies and to eliminate waste within the division facilities and programs
5 – 8 years of project management or healthcare experience; or a Master’s degree with 3 years’ experience; or a PhD without experience; or equivalent directly related work experience
DMAIC project experience across broad functional areas in a services based (preferably healthcare) business environment
Formal Lean training and experience leveraging key Lean management tools and methods
Experience training and mentoring Black Belts, Green Belts and executive champions
Experience facilitating use of Value Stream Management and Kaizen tools and events
Proven leadership skills to develop and motivate a team
Demonstrated ability to foster positive relationships both with and among team members
A strong numerical comprehension and adeptness at working with statistics, analyzing and manipulating data, and making recommendations
An ability to structure and organize the analyses required to prove/disprove hypotheses

Knowledge & Process Improvement Manager Resume Examples & Samples

Must possess a current TS/SCI clearance
Ten years of experience with Knowledge Management and Process improvement
Initiatives
Four years of military or law enforcement support experience
Proficient in MS SharePoint, Word, Excel, Outlook, and PowerPoint programs
Medically deployable
Graduate of The Army Operational Knowledge Management Qualification Course (AOKMQC) or Service or Civilian equivalent
Possess a Microsoft SharePoint Certification
Experience as a member of Task Force 2010 the Combined Joint Interagency Task Force Afghanistan (CJIATFA)
CJIATF Shafafiyat or CJIATF Nexus Special Inspector General for Afghanistan Reconstruction or other counter corruption organization

Process Improvement Manager / Lean Six Sigma Resume Examples & Samples

Minimum of two years experience as a manager in manufacturing, supply chain, or distribution or ten years in some other supervisory capacity preferred
Strong leadership and team management skills
Mastery of Lean Six Sigma tools
Strong mathematical and statistical analysis skills
Ability to lead projects throughout Business Units. Some travel required
Strong business orientation and financial analysis skills
IT competency in Microsoft Office programs, including Outlook
Excellent written and verbal communication skills in order to persuade groups or individuals to take a certain course of action
Strong time management and project management skills to keep focused on the goals of the project
Creative with a “Big Picture” mindset

Process Improvement Manager Resume Examples & Samples

Working knowledge of Lean Six Sigma methodology
Previous experience of delivery within a Change Management / Process Improvement environment
Demonstrable success in delivering a variety of process improvement projects
Senior stakeholder management
Superb planning and organisational skills
Engaging presentation skills
Ability to influence at all levels

Business Process Improvement Manager Resume Examples & Samples

Create accurate and meaningful reports for departmental and management decision-making using MS Access, MS Excel and other reporting tools as necessary help evaluate how team members are spending his/her time, and how best to optimize resources and budget dollars
Provide utilization and outcome analysis, trend and other. Analyze data in order to uncover underlying patterns and identify product and/or territory drivers of trends
Perform and analyze data for quality improvement studies and analysis (quantitative and qualitative) including trending, statistical analysis, and complex drill down of data to evaluate root causes
Maintain and automate reports to support productivity and return on investment programs
Verify and analyze report data and prepare documentation of processes needed for development and improvement of applications with assistance from cross divisional SMEs
Prepare, verify and maintain dashboards, which contain frequently requested data and reports, that are professional looking, clear and user-friendly
Analyze data for anomalies and assist with checking data integrity
Serve as a technical resource to management and staff in developing specific questions to be analyzed while determining the appropriate analysis methodology, performing analysis and strategy development
Effectively communicate results of analysis; Uses group skills to lead the group to consensus, effectively solve problems, and accomplish tasks
Manage, navigate and mine data from current and future systems and develop streamlined, simplified and reliable information to improve business decisions
Develop executive level reports summarizing the financial impacts of quality improvement and cost savings initiatives and revenue projections
Support company-wide initiatives to improve processes and streamline and integrate systems to improve data consistency and integrity
Presents analysis, ideas and positions in writing in a clear and convincing manner
Acts as an internal consultant addressing operational concerns and makes recommendations to streamline processes/campaigns

Process Improvement Manager Resume Examples & Samples

Leads impactful strategic initiatives ensuring program goals are achieved within budgetary, time, and organizational parameters
Leads program communication strategy through clear articulation of ideas to the project team and critical interfacing with senior management
Develops curriculum and serves as instructor for strategic program management training programs
Designs and conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities
Required - 7 years related experience
Experience training and deploying Lean Six Sigma principles
Must have computer skills and dexterity required for data entry and retrieval of information
Demonstrates good judgement in performing duties and conflict resolution

Business Process Improvement Manager Resume Examples & Samples

Collaboratively manage business processes, documentation and continuous improvement activities for the PMO
Evaluate current processes, recommend and implement quality and efficiency improvements
Expand and implement, analyze and report on department performance KPIs and metrics
Track, analyze and report progress to key stakeholders
Actively participate in the design and build-out of new capabilities in the areas of operational planning, project portfolio management, program and project management
Documents the department’s standards, procedures and work instructions
Administrate the PMO’s intranet presence, maintain and update process documentation
Engaging with project managers and directors, facilitate the organization’s continuous improvement process, monitor and control the activities across functions as defined in project and program debriefing sessions. Track and report progress
5 – 7 years experience in business process management
Must have experience creating and documenting processes and procedures
Process visualization skills highly desired
Such experience applied to portfolio and project management processes in a PMO a plus
Self starter, able to work independently and collaboratively lead teams
Able to engage at all levels in the organization in a fast paced, changing environment
Proficiency in Office applications

Senior Business Process Improvement Manager Resume Examples & Samples

Identify BPI opportunities, analysis, develop recommendations, gain approval and implement achieving intended business benefits
Develop Business Process Management playbooks to ensure understanding of process by stakeholder and user community
Develop relationships with internal stakeholders and resources to collaborate and influence desired outcomes that benefit Alorica
Build team with appropriate resources (internal SMEs, external BPI etc.) and manage accordingly
Assess operating environment and develop strategy to select and prioritize processes for standardization and optimization. Collaborates with Business Leaders to prioritize BPI initiatives /opportunities and implement improvement methodologies to deliver intended results
Work with business executives and stakeholders to agree on prioritization and timing
Evaluate process documentation, applications used, application dependencies, other process interdependencies to develop “current state and optimal process design
Lead cross-functional team to design and implement new process
BA/4 year degree, MBA preferred

Process Improvement Manager Resume Examples & Samples

Requires a BA/BS in a related field
5- 8 years of process improvement or project management experience; or any combination of education and experience, which would provide an equivalent background
Six Sigma Black Belt certification or related process improvement certification preferred
Experience with Microsoft Visio preferred

Business Process Improvement Manager Resume Examples & Samples

Manages projects that result in the overall improvement of business processes and efficiency. Promotes a Lean learning environment. Identifies supports and integrates Lean Sigma continuous improvement opportunities into all aspects of the job and throughout the organization. Leads employees to openly suggest, promote and embrace change
Analyzes the cost analysis of projects and maintains costs within approved project budgets. Implements and executes capacity and capability strategies. Assists Industry Lead in the development of capacity and capability strategies by sharing operational, customer and market intelligence. Fosters workflow in area of direct influence, regionally and globally. Manages costs in accordance with assigned budget
Partners with business leaders to understand and identify factors that optimize the business. Identifies and recommendations areas to focus resources and initiatives for process improvement projects
Influences and collaborates with senior leaders to drive global change through the application of analytical thinking and methods
Collaborates and builds trust within the organization and with customers to meet or exceed their expectations. Develops strong, flexible cross-functional networks and global relationships to promote becoming the fastest, highest quality and most customer-friendly organization. Coaches and mentors staff to do the same
Develops a competent team by overseeing the selection, development and training of team members. Maintains an awareness of employee morale and institutes appropriate employee-relations activities. Maintains an employee/team contingency and succession plan
Manages the performance of team members. Defines accountabilities. Establishes performance objectives. Establishes employee/team performance measures and goals in support of the global vision. Provides career counseling, feedback and guidance. Ensures understanding of and compliance with all established policies and requirements. May be required to travel and manage remote staff
Bachelor’s Degree with a minimum of eight years of related experience in project management or testing, inspection and certification industry
Experience in managing multiple complex projects, with good organizing ability to prioritize projects concurrently
Ability to think quickly and make sound decisions based on facts and prior experiences
Excellent interpersonal, verbal, and written communication skills with fluency in Mandarin and English
Strong people management and problem solving skills

Process Improvement Manager Resume Examples & Samples

Key objectives of the position are to provide a successful PPI Business System program via
Lead utilization of the PPI Business System across the Operation and the Basingstoke Site
Apply Project Management tools and practices to effectively prioritize execute key business projects
Deliver training in the PPI Business System and Project Management. Capture and record training and project improvements. Align projects to support business needs and targets
Manage/ lead and facilitate continuous improvement projects and Kaizen events
Act as a change agent and constantly challenge the status quo
Develop, qualify, and coordinate activity of Lean Coaches and Process Managers
Share/learn best practices from other parts of the Thermo Fisher Scientific business. Benchmark Basingstoke’s performance against industry best practice and drive best practice adoption across the operation
Communicate and provide required reports and information to corporate PPI Business System Leadership
Participate fully in the Operational Leadership team including the setting and execution of the Operational Strategy for the Basingstoke site
BSc or BA - Degree in Business, Engineering, or Operations related field preferred or equivalent combination of education and related work experience
Formal continuous improvement training and certification
Substantial operational experience focused on enterprise-wide lean implementations, with experience in areas such as; strategy deployment, daily management, 5S, value stream mapping, material flow, poka yoke, change over, goal deployment and Kaizens
Demonstrated technical skills, expertise and track record in lean tools and concepts, with emphasis on implementation
PPI Process Manager Qualification, or similar experience
Project Management training and application
Solid foundation in Root Cause Problem Solving, Process Flow / Value stream Mapping and Standard Work application
Ability to lead, motivate and inspire teams to achieve successful results through Continuous Improvement activities
Strong interpersonal skills. Must be able to interface & influence effectively at all levels of the organization and work comfortably in a matrix environment
Self-motivated with strong coaching and mentoring skills. Innovative, dynamic, multi-tasking
Effective, articulate and concise communication - written, verbal and presentation skills. Preference for lean experience from company with a formal lean business system

Data Center Construction Process Improvement Manager Resume Examples & Samples

Approvals and associated work
All site permitting needed to facilitate work
Engineering design schedule including BOD and IFC delivery dates
General contractor site preparation work
Equipment Integrator schedules
Procurement timelines and delivery dates
Steel erection sequence and delivery dates
General Contractor construction activities: Mechanical, Electrical and Piping work
Commissioning
Cluster turn-up
I-x for any utilities needed for infrastructure
Project interdependencies
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information
Requires advanced knowledge of financial terms and principles
Ability to calculate intermediate figures such as percentages, discounts, and commissions
Conducts advanced financial analysis
Ability to comprehend, analyze, and interpret complex documents
Requires advanced analytical and quantitative skills
Strong process skills, negotiating, decision-making and analytical skills are necessary
Demonstrated ability in project management processes, tools and techniques
Ability to build and maintain effective professional/client relationships
Intermediate skills with Microsoft Office Suite including MS Project
Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department

Process Improvement Manager Resume Examples & Samples

Performs supply chain improvement projects to reduce costs, improve processes, and/or improve quality
Interfaces and consults with internal departments including raw materials, production, and planning teams regarding process design, quality, labor, and project status
Leads and manages IT System implementations such as EDI interfaces with customers and vendors

Senior Process Improvement Manager Resume Examples & Samples

Designing and delivering of the end-to-end process improvements with demonstrable time, cost & resource savings
Identifying key efficiency improvement initiatives through in-depth root cause analysis and the evaluation and interpretation of complex information and performance data
Organising and managing workshops to understand and define the end-to-end process from a client’s perspective
Identifying key process improvement opportunities, developing client focused metrics to enable delivery of client and commercial benefit
Developing, managing and facilitating a new ‘SeeitOwnitFixit’ decision making forum with senior representatives from key functions such as Legal & Compliance
Representing the Head of Continuous Improvement at team level forums, senior committees and other key meetings with senior stakeholders
Experience of working in frontline and/or operational environments involving management of service to clients
‘Lean/Six Sigma’ process improvement and strong stakeholder management
Proven experience of detailed strategic analysis, including excellent Excel skills
Excellent networking and stakeholder management. First class communication and presentation skills, with a proven track record of the ability to influence at all levels, particularly Director and above
Ability to manage a number of high priority work streams simultaneously, whilst having the ability to define, manage and execute individual and inter-related deliverables and budgets
Strong knowledge of the Corporate Banking organisation and processes/products, and an understanding of Business Banking and Retail

Business Process Improvement Manager Resume Examples & Samples

Sales Team Engagement
Forecast Accuracy
Bachelor’s Degree in Related Field
7+ years’ experience required with a preference of 3+ years’ experience in project or process improvement work
Green Belt Certified preferred, otherwise will be expected to obtain Green Belt within 3 years

Process Improvement Manager Resume Examples & Samples

Operations Strategy
Organization Design & Governance
Business/Function Transformation
Operating Models
Process Design
Operational Risk and Controls
Problem solving skills - Superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
Client management skills - Advanced ability to closely partner with senior and line managers and other stakeholders on projects
Project management skills - Proven ability to frame projects and establish required governance to move projects forward. S/he will have to engage appropriate resources from within the team, from the line areas specifically sponsoring the project, and potentially external consultants or other support areas with the Firm
Communications skills - Strong written and oral executive-level communications skills
Experience in the financial services industry is preferred, but not mandatory
Demonstrated process improvement experience required with formal Lean/Six Sigma certification a plus
Experience and knowledge of change management principles, methodologies and tools (experience with Prosci/ADKAR methodology or similar formal change management methodologies is a plus)
Ability to travel as needed (range: 25% to 50%; will vary by project)

Process Improvement Manager Resume Examples & Samples

Researches ways to reduce production costs, develops production goals, and creates schedules and plans for individual tasks within the Process Improvement scope
Identifies priorities in the Operational department such as efficiency, cost savings, energy conservation, and safety and estimates relevance, time, and cost on all Operational objectives in order to create processes that will take these priorities into account
Provides maintenance, support, and troubleshooting for any problems which may arise within the Process Improvement scope
Studies operating targets, modes of operation, and unit limitations in order to anticipate any operational problems which may arise
Completes any ad hoc tasks as assigned by management

Process Improvement Manager Resume Examples & Samples

Deliver the strategic plan and objectives for enhancing operational customer experience
Identify and assess improvement opportunities through diagnostic efforts and data analysis
Integrate industry trend, best practice and benchmark data to support improvement prioritization
Design and implement process improvement projects
Oversee or lead local operational improvement initiatives that deliver positive customer experience, efficiency and operational risk outcomes
Review and redesign metrics to more effectively measure operational performance
Build a strong network of key stakeholders across Commercial Operations
Knowledge of Operations and demonstrable experience of defining and delivering process improvement initiatives
Minimum of 5+ years of relevant experience
Facilitation capabilities to frame complex problem/opportunity statements and in developing a variety of fit for purpose solutions
Project management and governance skills
Track record of fostering collaboration and innovative thinking
Ability to work under own initiative and drive results
High quality written and excellent verbal communication skills
Advanced MS PowerPoint and Excel skills
Strong problem solving and analytical skills with the ability to analyze data, identify trends and formulate proposals
Outstanding ability to synthesize content and communicate high level messaging
Knowledge of Commercial Banking transaction and lending products
Formal Continuous Improvement methodology knowledge and experience (e.g. Lean, Six Sigma)
Workflow or Process Automation experience
Project management and execution of business focused organizational change projects

Process Improvement Manager Resume Examples & Samples

Demonstrated experience in leading the development of strategies in a complex organisation,
Demonstrated experience in working with IT service owners to improve service or process performance,
Experience and track record in continuous improvement and cost management,
Experience in collecting and analysing data to develop strategy, improve services,
Demonstrated experience in Data Visualisation techniques,
Knowledge of enterprise end user client computer solutions and infrastructure
Demonstrates understanding and validation of customer needs and translates into recommendations,
Ability to progress complex simultaneous actions on time with minimal need for supervision,
Strong verbal & written English communication skills,
Strong teamwork, interpersonal and influencing skills, as well as networking capabilities within IT organization
Experience working in a complex global regulated organization, especially pharmaceutical industry,
Experience with using measure performance metrics, dashboards,
Experience leading teams across organisational boundaries and time zones and practices with clear accountability for delivery,
Empathy and understanding of human issues in delivering long term sustainability of services
As soon as you send us your application our HR team will screen your CV, it will take approximately 1 week after closing date of the job advertisement
If your application meets our requirements HR team will present your CV to the hiring managers
Within 3 weeks we will invite you for the first phone interview with our recruitment team
Within next 2 weeks we will invite you for the interview with manager
Just give us few days and we will come back to you with the feedback

Quality & Process Improvement Manager Resume Examples & Samples

The Quality and Process manager will oversee the quality processes; manufacturing processes, new capability process development, and serve as a customer liaison on quality initiatives
Establish and monitor consistent quality practices across RAP facilities (4)
Review and establish consistent standard work practices across RAP facilities
Manage the implementation of business processes required to support new manufacturing capabilities
Interact and support commercial efforts with customers when appropriate

Advice & Process Improvement Manager Resume Examples & Samples

A minimum of 5 years in the Financial Planning Industry, in conjunction with at least 2 years’ experience in providing financial planning or advice technology advice/support
Strong understanding of financial planning business models and the impacts of the current regulatory environment
Strong knowledge and demonstrated experience of financial advice processes and practices including advice policy and tools
DFS and ADFS required and Tertiary qualifications in a related discipline preferred
Qualifications in coaching and/or training highly regarded and an understanding of Xplan/Draft and/or Coin is highly regarded

Business Process Improvement Manager Resume Examples & Samples

May represent the BPI team in the Operational Change Management Team
Implements process improvement projects using Lean Six Sigma methodology
Builds relationships with cross-functional CX and broader business stakeholders
Organizes, leads and facilitates global cross-functional programs and project teams
Surveys, identifies and analyzes best practices for techniques and processes. Leads initiatives to implement best practices in operations
Communicates progress to stakeholders

TnS Business Process Improvement Manager Resume Examples & Samples

Implements process improvement initiatives (such as Lean or Six Sigma)
Diagrams and evaluates existing processes as well as designs new processes
Collects data and insights from operations to identify root cause of problems. Measures performance against process requirements
Regularly provides progress updates to manager and work sponsor/requestor and communicates progress to stakeholders
Surveys, identifies and analyzes best practices for techniques and processes. Leads initiaives to implenent best practicies in operations
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Driving successful process improvement programs to achieve strategic objectives
Provides consultation on the use of Lean Six Sigma techniques to improve process performance and product quality and end to end customer experience
Performs cost and benefit analyses and constructs business cases for process improvement opportunities. Presents opportunities for approval to senior leadership
Lean Six Sigma mentors for BPI specialists
Solution orientated, overcomes obstacles, quickly devises and implements workarounds
Proactive, action orientated self-starter who is driven to deliver results and exceed expectations
Proficient in the areas of process and root cause analysis
A critical thinker with the ability to understand the implications of a given scenario within the business/operational context
Skilled at influencing stakeholders and gaining buy-in for improvement ideas
Superb at communicating upwards, laterally and downwards to stakeholders in the organization; including presenting to senior leadership
Skilled at querying and analysing operational data to determine areas for improvement, problems and the impact of a given process change. Expert in the use of excel. Intermediate SQL
Proven track-record of developing support solutions with positive impact to business metrics
Experienced in project management and leading cross-functional teams to successfully achieve business goals
Ability to successfully negotiate with stakeholders to achieve a mutually beneficial business outcome
Vast knowledge of CX processes with the ability to gauge when a change in performance is a special circumstance or a requires attention
Demonstrated ability to collaborate cross-functionally, drives consensus and win-win outcomes
Defines success in terms of the whole team. Creates and nurtures morale and spirit by sharing wins and successes. Fosters open dialogue. Creates a feeling of belonging by encouraging the development of relationships
BA/BS degree or equivalent practical experience
Minimum of 5 years experience in the following (or similar) areas
Business Process Modelling, Analysis and Design, Project/Programme
In-depth knowledge of customer service and contact center operations
Lean Six Sigma Black Belt Certified

Process Improvement Manager Resume Examples & Samples

Builds and leads team of professionals (both in direct management and contributing to development of broader team)
Scopes and manages the robotic process automation project portfolio driven by the team, in alignment with senior management objectives
Directs the strategic thinking and develops an approach and structure to the analysis required to achieve key deliverables within initiatives
Effectively manages senior management relationships, facilitates effective communication, and works with the senior team to assess needs, understand requirements and syndicate solutions
Develops and maintains a plan of action and budget; defines roles for project team members based on the project work plan and manages professional staff
Achieves measurable targets as established in the assignment's charter and ensures project success
Maintains familiarity with trends and best practices that create new opportunities to add value
Actively invested in building the team, including recruiting, staffing/deployment decisions, performance management, etc
Experience in the financial services industry desired
Led and executed technical and digital transformation initiatives
Conducted and assessed technology based solutions and products
Experience identifying transformation opportunities where robotics process automation can be leveraged to drive process optimization
Experience and knowledge of robotic, artificial intelligence and digital workforce
Experience in technology project life cycle management, delivery and execution
Experience in designing and architecting technology solutions to solve business problems
Experience with Lean Agile development methodology and delivery
Ability to assess current state processes and design the future state process which is enabled with robotics applications
Firm understanding of technology controls, processes, procedures and system management disciplines
Ability to understand and communicate with technologists in their language and jargon
Knowledge of key technology concepts centered on robotics process automation, artificial intelligence, machine learning algorithms, digital workforce, predictive and prescriptive analytics, cloud computing, etc
Experience managing large-scale change programs or consulting projects
Advanced degree from top-tier institution preferred or experience equivalent
Demonstrated process improvement experience required; formal Lean/Six Sigma certification a plus
Ability to travel as needed (e.g., range of 25% to 50%; will vary by project)

Business Process Improvement Manager Resume Examples & Samples

Decide on release date and content of that release
Prioritize features according to business value, ultimately responsible for the ROI of the project, as the features with the most business value are built first
Accept or reject work results
Work with leaders from Operations and IT to ensure the solution meets all committed benefits
Ensure all changes to current business processes are made in an effective controlled manner
Ensure all changes to current business processes are communicated to claims associates well in advance and often
Minimum of five years of insurance or financial industry operations experience
In depth knowledge and experience with SCRUM and Agile methodologies or significant GNW operations experience in either Life, Long Term Care, or Annuities products
Work across functional lines to accomplish goals
Ability to make decisions and take ownership of those decisions
Demonstrated experience providing excellent customer service
Ability to balance multiple, changing priorities
Able to multi-task while working in a fast paced environment independently
Basic understanding of hardware and software design

Business Process Improvement Manager Resume Examples & Samples

Conducts organizational and business process analysis in partnership with Business Process Improvement team to execute strategic policy, prepare value stream mapping for enterprise wide and business segment specific objectives by coordinating the planning activities for enterprise wide continuous improvement efforts (CPI). May be involved in designing project plans with Sr. leaders to attain improvements as identified. Drives real innovation in enterprise wide business practices in order to attain improved processes, standardization within and across units and increase efficiencies throughout Paychex
Works with senior leaders to develop and implement a strategic 3-5 year vision for their business
Leads cross-functional teams (often across multiple Paychex locations) on efforts driving changes to process and procedures. Presentation, instructional and coaching capabilities are required as well as communication and large group facilitation
Equips the organization with operational excellence tools and practices by teaching Lean and Six Sigma methodology on a regular basis through the �learning by doing' process, facilitating knowledge transfer to create the capability within the business units to ultimately drive process improvement independently
Creates and compiles performance tracking metrics and data tracking for HRS business units and associated services with emphasis on the critical to success factors
Leads high impact process improvement projects by partnering with Paychex senior leaders to identify and act on opportunities to increase operational efficiency and reduce waste through application of Lean and Six Sigma tools
Validates and scopes improvement projects, links client requirements and business process improvements; organizes and facilitates effective teams to deliver results and complete projects successfully deploying Beta and then full rollout in order to ensure the achievement of expected results
Accountable for enabling the delivery of budgeted benefits at the program level. Ensures efforts produce expected financial results by partnering with business leaders to increasing efficiencies and reducing waste within the organization
Acts as technical leader (Lean and Six Sigma methodologies) and champion of continuous process improvement to maximize project throughput and productivity
Develops and delivers educational content to all levels of leadership
Initiates and monitors work flow processes to achieve cost targets by improving equipment utilization, improving labor efficiencies, teaching and training employees on established standards and identifying & working process improvement opportunities to support the attainment of targets
Measures and drives technology utilization within field operations organizations to maximize usage of available features and tools, print and/or other general automation tools to gain overall increased efficiencies

100

Business Process Improvement Manager Resume Examples & Samples

E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system. The U.S. Department of Health and Human Services is an E-Verify Participant
Direct Deposit: All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing
All qualification requirements must be met by the closing of the announcement
Pre-employment physical required: No
Drug testing required: No
License required: No
Mobility agreement required: No
Incentives may be authorized; however, this is contingent upon funds availability. If authorized, certain incentives will require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc
A background investigation may be required
Bargaining Unit Position: No
Financial disclosure statement required: No

101

Process Improvement Manager Resume Examples & Samples

Minimum 5 years of production/maintenance supervisory experience in manufacturing environment
Proficient in all MS Office products and database usage
Advanced degree in Electrical or Mechanical Engineering
Experience working in a union environment
Strong background in LEAN manufacturing system

102

Project & Process Improvement Manager Resume Examples & Samples

Professional quailfication in finance e.g. CPA, CIMA, ACCA a must
Lean sigma belt an advantage
SAP qualification/certification desired
More than10 years of job experience in finance/accounting/supply chain or IT area
Experience as a people manager of highly skilled and ambitious employees desired
Good communication skills with a particular strength in English
Japanese, Mandarin, Aussie or Korean will be an advantage
Ability to work in an informal team environment with multiple reporting lines
Ability to work within a matrix organization
Strong execution focus with the ability to work to tight timelines
Good understanding of internal controls
Project management and process mapping skills
Advanced knowledge of SAP would be a distinct advantage
Knowledge of FCPA and other compliance requirement helpful
Understanding of statutory and tax requirements

103

Process Improvement Manager Resume Examples & Samples

Assist the Director of Operations & Process Improvement in establishing standardized processes/workflows, process improvements and best practices and implement across ambulatory practices in conjunction with local Director of Ambulatory Services and Service Area Managers
Monitor ongoing compliance with established policies and core procedures through use of metrics and reporting tools
Review ongoing financial and operational metrics and data of all ambulatory practices for benchmarking/comparison among practices and to identify areas that need focused attention for process improvement to enhance performance and outcomes
Utilize Lean Enterprise information, materials, and methods to match specific organizational needs as outlined by management, and adapt them to use in the execution of process improvement
Under the direction of the Director of Operations & Process Improvement conduct operational assessments and root cause analysis and develop process improvement work plans in collaboration with divisional management
Provide follow-up to monitor the progress of planned improvement implementations to assure timely action, appropriate management support to Service Area Managers, and achievement of expected benefits and report progress to the Director of Operations & Process Improvement. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements
Support division and practices with continuous improvement initiatives
Assist in achieving organizational goals in striving for process excellence, process documentation and process compliance
Under the supervision of the Director of Operations & Process Improvement deliver standardized training curriculums, standard of work and deliver ongoing training to division management and ambulatory practice personnel
Deliver onsite support to individual practices as needed whether due to new start-up, acquisition or staffing crises to ensure smooth practice operations in transition periods
Work collaboratively with Clinical Systems on timeline and specific rollout and implementation plans for all ambulatory systems including but not limited to EHR, PACS, billing and scanning
Under the direction of the Director of Operations & Process Improvement participate in investigation phase of new systems projects beneficial to ambulatory practices including operational workflows and best practices
Work with Business Development, Integration and division management on all new ambulatory acquisitions both prior to and post acquisition
Work with Clinical Systems on all systems development projects, operational workflow, and new functionality required by ambulatory practices
Assist in the planning/implementing annual PM meeting
75% travel required

104

Business Process Improvement Manager Resume Examples & Samples

Help develop the vision and strategy for CPD and lead the development of the supporting execution model and infrastructure
Work with Business Unit and Shared Services leaders to support, sustain and measure 100% adoption of CPD across Rockwell Automation
Utilizing network and experience, proactively drive / facilitate changes to CPD to support significant, directional changes to business processes & methodologies
Drive / facilitate continual optimization of the CPD process, ensuring optimization for the breadth and diversity of product development types across RA
Drive CPD releases to completion on a regular cadence, including training and support for the CPD user community
Utilize network and judgment to ensure the goals of CPD are met while ensuring Business Units and Shared Services have the required level of local control to achieve their objectives
Assist in securing and sustaining buy-in for the CPD from Senior Management, Business Units and Shared Services. Utilize this support to assist with securing required resources and funding for the program
Secure buy-in for difficult concepts across Rockwell Automation Business Units and Shared Services, particularly those that require optimization at the corporate level
Function as an individual contributor on complex projects within the CPD program that are typically cross Business Unit / Shared Service, highly variant projects
Successfully lead individuals and teams assigned to the program via influence, versus direct reporting relationships
Able to communicate effectively at all levels of the organization with the cadence necessary to maintain support
Minimum of 12 years experience in product development processes and tools utilized in at least one product development discipline
Minimum of 8 years exposure to multiple product development disciplines required to take a product from initial specification to market availability in an Engineering Center of Excellence (Industrialization, Design, etc.) using Common Product Development (CPD)
Ability to effectively present to audiences ranging from individual contributors to senior management
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
Working knowledge of SAP, in particular the intersection between SAP and the CPD process
Preferred degree in Computer Engineering, Software Engineering, Electrical Engineering, Industrial Engineering

105

Business Process Improvement Manager Resume Examples & Samples

Under the supervision of the General Manager works with teams to prepare and conduct process improvement events. The incumbent will develop and prepare materials for use in the events, coordinate with department management and participants, lead instruction on the use of process improvement tools, facilitate team decisions, manage team work, resolve team conflict, assist in the development of implementation action plans, and conduct follow-up
Presents, facilitates and leads assigned process improvement events using methods of culture-appropriate team building, team energizing data gathering and analysis, problem solving, project management and state of the art presentation and platform skills
Seeks and evaluates process improvement, Lean and Six Sigma principles, materials, and method to match specific organizational needs as outlined by management, and adapts them to use in the execution of process improvement events
Adheres to all company Policies and Procedures and actively promotes continuous improvement activities and services to others
Devises and establishes company's compliance and quality procedures, standards and specifications in conjunction with operating staff; setting up and maintaining controls and documentation procedures. Manage process improvement controls, sample approval, design process workflows, oversee customer audits and systems compliance (HIPAA CMS, PCI, PII, PHI)
Prepares purchase information for departmental management review to identify materials, software and other resources required for effective implementation of Continuous Improvement
Reviews customer requirements and making sure the requirements are in compliance with plant quality capabilities
Works to deliver quality checks required at various stages of production such as color approvals, correct pagination for impositions and signatures, and proper trimming, folds, inserting, assembly and pack out
Reviews, writes, tests Quality SOPs for plant documentation. Looks for ways to reduce waste and increase efficiency
Can conform to shifting priorities and demands through analytical and problem-solving capabilities
Comply with work and safety rules. Partners with General Manager, Operations Manager, Safety and HR Manager to coordinate with the Plant Safety initiatives

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Process Improvement Manager Resume Examples & Samples

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