Process Improvement Resume Samples

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A Glover

Arnold

Glover

843 Quigley Drive

Dallas

+1 (555) 118 2492

843 Quigley Drive

Dallas

Phone

p +1 (555) 118 2492

Experience Experience

Philadelphia, PA

Process Improvement Specialist

Philadelphia, PA

Pollich, Wolf and Nolan

Philadelphia, PA

Process Improvement Specialist

Assisting with preparing documents and presentation materials and reviewing project documents for accuracy and completeness
Utilizing six sigma/lean methodologies into process improvement activities
Lead VIP: Lead value improvement program which include build value improvement training, promotion activity, reward and recognition, leadership reporting and etc. Coordinate VIP system update and track the projects’ progress, own project saving target. Build the KPI, problem & project system loop which include control tower setting, black hole and PKP(Problem solving, Kaizen, Project) mechanism
Providing status reports to project managers and Director
Driving continuous improvement PSMS related projects
Working with plant personnel and corporate quality on quality / yield improvement initiatives
Developing new process / product capabilities

Chicago, IL

Process Improvement Leader

Chicago, IL

Metz Group

Chicago, IL

Process Improvement Leader

Use analytical and business process management to develop full scale project plans to improve
Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals
Supports the work environment with good morale and a strong work ethic
Acting as a change agent – build and deliver the change management strategy to ensure support and buy-in for improvement projects
Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship
Provide contract support to through process improvement
Work with departments to identify key processes and improvement opportunities

present

Dallas, TX

Director, Process Improvement

Dallas, TX

Schneider Inc

present

Dallas, TX

Director, Process Improvement

present

Directing, prioritizing, and implementing E2E process improvement initiatives on time and on budget
Driving the consistent utilization of the PEX tools and methodologies with the Process Improvement Practitioners
Working with Process Performance Lead to align process improvement opportunities with associated key performance indicators (KPI) cascade model
Directing and escalating support to Process Improvement Practitioners
Leads cross-functional process design teams to develop and implement solutions to complex operational problems
Lead industrial engineering process to establish baseline performance standards to measure project ROI and contribute to labor planning
Improve the decision-making model and problem solving capabilities within high performance teams to increase autonomy and the pace of change

Education Education

Bachelor’s Degree in Business

Duke University

Bachelor’s Degree in Business

Skills Skills

Solid planning skills, business acumen and ability to span boundaries
Able to undertake research and to translate strategies into manageable and credible organization interventions
Ability to project a well-disciplined professional image
Ability to manage multiple projects and deadlines
Demonstrated ability to champion change and foster a culture of continuous improvement
Vulnerability Assessment testing
Computer Network Operations (CNO)
Security COTS integration
Security Incident Event Management
Insider Threat Monitoring

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15 Process Improvement resume templates

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Reengineering & Process Improvement Lead Resume Examples & Samples

A proven track record with 11+ years of leadership experience with continuous improvement, process reengineering, and process reviews
Extensive knowledge of Lean concepts and tools, Lean Six Sigma Certification preferred
Must have high-level thinking, exceptional analytical skills, combined with an ability to deliver analyses in a concise and logical manner
Ability to see the big picture without losing attention to details
Extensive experience with project and program management
Exceptional organizational skills with the ability to work under pressure and rapidly react to changes of focus and/or priority
Strong oral and written communication, presentation and meeting facilitation skills

Process Improvement Associate Resume Examples & Samples

Support the articulation of a problem statement or engagement objective regarding an existing process
Establish and define the activities of the process improvement engagement
Refresh, recreate or create “as is” process map
Identify and gather the relevant metrics, volumes related to the “as is” process, working with the identified business partners
Conduct interviews with existing process SMEs across the organization to gather baseline information on current manual processes
Inventory and map the current controls, automated and manual, preventative and detective
Lead process analysis phase leveraging process engineering and other Total Quality Management(TQM) tools and techniques (Eg: Six Sigma, DFSS, Lean,etc)
Work with the key Project Stakeholders to develop process
Develop clear target state, including pro forma process performance once implemented. Develop business case with business partners as appropriate
Present findings/analysis and make recommendations to senior management
Partner with stakeholders to create and launch tactical implementation plans. Build and maintain excellent relationships with internal clients and colleagues
Track implementation results; support post-implementation review where appropriate
Travel – 10-20% (as required)
Process Engineering technical competency i.e Industrial Engineering expertise, is foundational and non-negotiable. Must be well developed and demonstrated by the candidate
Process Modeling knowledge and/or experience. Experience with Process Modeling Tools such as Visio, iGraphx would be beneficial
Problem solving/process redesign skills: Candidate must demonstrate the ability to rapidly learn the intricacies of an unfamiliar process, and to synthesize that understanding to contribute to a process redesign
Business requirements writing skills: Candidate must demonstrate ability to translate elements of a process redesign into business requirements that are sufficiently specific to inform Technology of what development must occur
Logical thinking skills: Candidate must possess capabilities for discerning codifiable business rules from established procedures and informal operator practices
Project management skills: Candidate must be able to manage their own workstreams, create workable workstream plans and execute on such plans. Candidate must be able to meet commitments and balance competing priorities
Client management skills: Candidate must demonstrate the ability to closely partner with line managers and other stakeholders on projects
Collaboration with Technology, Operations, Project Management, as well as business partners, will be critical to ensuring successful project delivery
Communications skills: Candidate must possess strong written and oral communication skills to document and explain their work
Communications skills: Candidate must be able to communicate complex ideas and concepts in layperson terms
Teamwork skills: Candidate must be flexible in his/her work style and be able to work with colleagues at different levels
Note that this is not a project management role—it requires creative thinking to drive actual process redesign

Process Improvement Associate Resume Examples & Samples

Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffective)
Identify and develop metrics to best manage the organization
Identify process risks and controls necessary to mitigate them
Proficient in MS Visio
Experience with Business Process Management Tools preferred (such as iGrafx)
Expereince with business simulation or modeling a plus
Experience with, or knowledge of, implementing effective control and quality environments

Process Improvement / Six Sigma Analyst Resume Examples & Samples

Six Sigma preferred
Banking experience strongly preferred
Fraud experience a plus

Process Improvement Associate Resume Examples & Samples

Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects within Mortgage Servicing
Develop and refine recommended solutions to address issues and capture opportunities
Partner with stakeholders in all activities including the creation and launch of tactical implementation plans
4+ years of experience in strategic consulting or process improvement roles or comparable business analyst role; experience in Six Sigma and Lean methodologies a plus
Experience in the financial services industry highly desired
Banking experience within mortgage or retail operations, technology and other support functions is preferred
Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, , conduct interviews, synthesize findings, and develop actionable recommendations
Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans. The Associate will be staffed on multiple projects simultaneously, so the ability to balance competing priorities and appropriately set expectations is key
Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects. Collaboration with business partners will be critical to ensuring successful project delivery
Communications and influencing skills - Candidate must possess excellent written and oral communications skills
Must be proficient in MS Excel, PowerPoint and other Office applications
Personal traits - Candidate must be a results-focused, highly-motivated, self-starter

Lean Process Improvement Senior Analyst Resume Examples & Samples

Deliver process improvement savings by applying Lean and/or Six Sigma concepts and methodologies to analyze, identify, and propose alternative solutions to streamline processes and enhance controls
Lead end-to-end strategic, cross functional process redesign workshops with business teams. Identify stakeholder needs, conduct current state assessments, create detailed process maps, and develop future state designs. Identify opportunities to improve processes and eliminate waste
Identify process improvement enablers, develop new process requirements, liaise with technology/development teams, and coordinate new process deployment
Manage project timelines, expectations, risks, and execution. Ensure effective project closure including the validation of successfully meeting/exceeding project objectives. Conduct post project assessment
Estimate, track and report process improvement savings and benefits. Prepare materials and present progress and accomplishments to senior management
Train and mentor employees on Lean concepts, tools and techniques. Empower and train team members in process mapping and analysis
Propel employee engagement in reengineering initiatives; drive continuous improvement culture and promote Reengineering at the grass roots level
Drive the definition and implementation of consolidated, streamlined and standardized global operational processes and sharing of best practices
Proven track record of evaluating current processes and envisioning ways to reengineer the process in order to create significant efficiencies and enhance controls
Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio and BlueWorks. Experience with workflow solutions a plus. MS Access and SharePoint is a plus
Strong presentation and meeting facilitation skills. Ability to effectively present to senior management. Strong verbal and written communication skills
Ability to promote new ideas and influence culture shift. Strong ability to influence people without direct authority
Exceptional organizational skills with the ability to work under pressure and rapidly react to change of focus and/or priority. Must be able to organize and prioritize multiple, concurrent priorities to completion without significant guidance
Flexibility to adapt to dynamic environment, and to drive transformational projects
Previous consulting experience and/or project management experience is strongly preferred

Process Improvement Associate Resume Examples & Samples

Demonstrates a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments
Responsible for supporting engagements that drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning
Builds strong relationships with team members and internal clients and contributes to the development and delivery of presentations summarizing project findings to senior audiences
Applies project management skills; breaks down work into process steps, develops schedules, and works well within time constraints
Applies analytical / quantitative approach to problem solving; knows how to manipulate and analyze data and is comfortable with statistical concepts
Identifies key metrics aligned with client initiatives with an ability to help establish baselines and help estimate appropriate targets
Applies analytical thinking in determining benefits and results
Uses strategic thinking and planning skills and abilities
Superior execution and management of engagements and projects
Serves as Change Agent and contributes to the Continuous Improvement Culture
Bachelors degree, demonstrating a strong academic and extracurricular track record
Professional internships and 1-2 years of relevant work experience is a plus
Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel - including macros, logic functions, solver, etc., MS PowerPoint), knowledge of MS Access and Minitab are a plus, and comfort with learning and using new software tools
Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
Exceptional customer service mentality
Ability to perceive risks and make decisions quickly, often with incomplete information
Proven experience and background to train and mentor others on process improvement methodologies

Process Improvement Associate Resume Examples & Samples

Responsible for driving Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma, Organization Change Management and Capacity Planning
Maintains strong business relationships with internal clients and delivers presentations summarizing project findings to senior audiences
Applies analytical / quantitative approach to problem solving; knows how to obtain and use data, and comfortable with statistical concepts
Comfortable in leading the facilitation of in-person and virtual meetings and collaborative problem solving sessions
·Applies financial thinking in determining benefits and results
Serves as Change Agent and contributes to the Continuous Improvement culture
Bachelors degree from a competitive school, demonstrating a strong academic and extracurricular track record (Master’s Degree Preferred)
Formal Lean training and experience is a plus
Financial Services industry experience is a plus
>5 years of experience utilizing process improvement skills in a transaction, service, or manufacturing business environment
Strong computer skills; proficiency in Microsoft applications (MS Visio, Advanced MS Excel – including macros, logic functions, solver, etc., MS PowerPoint), knowledge of MS Access and Minitab are a plus, and comfort with learning and using new software tools
Sound business and financial acumen

Process Improvement Associate Resume Examples & Samples

Independently manages end to end workstreams (e.g., issue identification, hypothesis generation, conduct analysis, develop recommendations)
Partner with business unit subject matter experts to meet workstream deliverables
Participate in problem solving sessions with the Manager of Process Improvement and Director of Process Improvement
Communicate (verbal and written) workstream findings and recommendations
Assist in Board/Management report development as needed
1-2 years’ experience in process design, or implementation using lean concepts
Experience working on project-based teams
Knowledge of Process Improvement methodologies and tools (e.g., Lean, Six Sigma)
Strong analytical and synthesis skills
Demonstrated strong collaboration skills. Detail oriented with strong organizational skills and ability to adapt to change
Experience in financial services, risk management, or management consulting at a top tier firm preferred

Manager, Process Improvement Resume Examples & Samples

Compile project and program information, conduct on-going monthly examinations of projects within the Information Risk Management department. Measure and report compliance with plans, budgets and deliverables
Provide leadership and consultative support for process improvement analysis, recommendations, and implementation for Identity management processes
Provide on-going training and mentorship for the Information Risk Management team to increase PM skill levels
Execute selected risk assessments and lead the formation of frameworks and processes which guide the execution of technical risk assessment, non-technical risk assessment and solutions integration work
Certification in process discipline or project discipline preferred
5+ years delivering projects, programs or products requiring process and technology integration
Experience using formal methodology for problem solving and decision making
Technical literacy of risk management approaches, IT controls and processes
Strong verbal and written communication skills required. Strong presentation skills required

Manager Internal Control & Process Improvement Resume Examples & Samples

Provide ongoing support to all International Shared Services (IOSS) units, IB and EO Finance to effectively and efficiently maintain accounting and financial reporting processes, while ensuring that internal controls are sufficient to meet SOX/ corporate governance requirements and ensuring that appropriate internal controls are developed and maintained to minimize risk to the Bank
Ensure that the Card Lists of Balances (CLBs) for all International Sites are kept current and facilitate the accurate and timely, quarterly SOX certification to the Chief Financial Officer, International Banking on accounting conditions throughout the International Division
Ensure that requests for new G/L accounts are reviewed and signed off by authorized officers and the usage is properly justified based on the Bank’s Chart of Accounts
Ensure a complete, accurate and timely reporting is provided to Senior Management on the status of accounting processes, particularly with respect to significant differences/ exceptions and/or potential losses
Work closely with IOSS units, IB Finance and Internal Audit to assess and monitor financial reporting risks
Continually reinforce the review of internal control processes by recommending changes or enhancements that ultimately improve internal controls over financial reporting while reducing inefficiencies
Assists with special projects/assignments that will periodically arise from Senior Management
Accounting designation is an asset
Thorough knowledge of accounting policies, procedures, applicable regulatory requirements (e.g., SOX), internal control program and methodologies
5 years’ experience in process improvement /re-engineering
Expert knowledge of Excel, Access and/or other analytic tool (eg. Impromptu, SAS, SharePoint)
Excellent analytical and problem resolution skills

Manager Internal Accounting Control & Process Improvement Resume Examples & Samples

Provide ongoing governance support to all International Operations Shared Services (IOSS) units to effectively and efficiently maintain accounting and financial reporting processes, while ensuring that internal controls are sufficient to meet SOX corporate governance requirements and ensuring that appropriate internal controls are developed and maintained to minimize risk to the Bank
Maintain the Card Lists of Balances (CLBs) for all International sites to ensure it is current and facilitate the accurate and timely, quarterly SOX certification to the Chief Financial Officer, International Banking on accounting conditions throughout the International Division
Review requests for new G/L accounts to ensure they are properly justified, reviewed and signed off by authorized officers before they are opened. Perform a preliminary assessment if the new G/L is required or common G/Ls (as defined by the Bank’s Chart of Accounts) can be used where possible so as to minimize the number of accounts in use and increase financial reporting clarity; and that G/Ls are opened with the correct parameters
Prepare monthly accounting and financial reports for Senior Management on the status of accounting processes, particularly with respect to significant differences/ exceptions and/or potential losses
Communicate and explain accounting issues and evolving accounting guidance from EO Finance to supported Business Units throughout International Banking
Continually reinforce the review of processes/systems by recommending changes or enhancements that ultimately improve internal controls over accounting and financial reporting while reducing inefficiencies
Participate in special projects/assignments that will periodically arise from Senior Management
Expert knowledge of the following software and automated systems/tools that aid in monitoring and reconciliation: Excel, Access and/or other analytic tool (eg. Impromptu, SAS, SharePoint)
Must be fluent in Spanish
The incumbent must be able to foster harmonious working relationships
A high-level of discretion is required in dealing with confidential matters
The incumbent must be flexible in a constantly changing working environment

Process Improvement Black Belt Resume Examples & Samples

Create, maintain and conduct the process improvement training (in partnership with PNCU)
Mentor and coach lean six sigma practitioners across the bank
Maintain on online community of support
Work with an Advisory Board to guide the direction of training and infrastructure components
Define the requirements for green and black belt certification
Maintain a repository of common process improvement tools and templates
Maintain common systems and software as required
7 -10 years’ experience leading process improvement initiatives. Lean Fundamentals Training and Black Belt certification required
Formal process improvement certification (for ex., lean, six sigma) can be considered in lieu of education
Strong leadership and collaboration skills required
Proven experience with managing projects using lean and six sigma tools required
Experience with production environments is preferred
Data focused experience, including data analysis and understanding of key metrics preferred
Strong PM experience – defining project scope, managing projects through defined lifecycle – preferred
Executive presentation ability preferred
Any financial services industry experience is a plus but not required

Process Improvement Black Belt Resume Examples & Samples

Ability to lead a process project team when necessary and influence at all levels of the organization
Ability to coach associates and the management team within assigned departments on process improvement concepts
Strong change agent skills
Enthusiastic self-starter
Able to deliver projects on time
Able to work independently with project teams and sponsors
Effectively collaborate with and communicate to all levels of the organization
Influence and lead through difficult or complex efforts
Able to mentor potential Green Belt certification candidates
10 + years experience leading process improvement initiatives. Lean Fundamentals Training and Black Belt certification required
Bachelors degree in Business or Engineering a plus
Strong leadership and collaboration skills required; proven experience with managing projects using lean and six sigma tools required

Manager, Process Improvement Toronto, ON Resume Examples & Samples

Identify and prioritize process improvement opportunities across FSS, ensuring alignment with strategic priorities
Apply project management methodologies to see initiatives from inception through to implementation while providing visibility on cost/benefit and progress on status until closure
Provide strong leadership in the incorporation of Lean Six Sigma disciplines and approaches, to foster a continuous improvement mindset focused on end-to-end processes
Develop and execute against the strategy for implementation of productivity measurements across FSS
Implement productivity tools and metrics, enabling effective process management
Provides support to FSS partners in applying continuous improvement practices to ‘steady state’ processes
Support FSS strategic objectives of: Embed Innovation, continuous improvement and ongoing transformation into the FSS culture
Foster an environment of employee engagement, skill development and individual growth
Comprehensive understanding of LSS, Global Resourcing, and Project Management concepts/processes and demonstrates that skill in complex situations involving transformational impact. Identifies critical success factors, performance targets, defining objectives and scope; successfully utilizes techniques for assessing processes and establishing benchmarks for performance
Has thorough understanding of project management methodologies, tools, and techniques following the RBC Program and Project Management Framework, Global Resourcing Methodology, and LSS Methodologies
Process engineering background an asset
Graduate degree or equivalent experience
Strong oral and written communication skills required to present and articulate the team’s goals and objectives
Ability to determine the information and communication needs of the stakeholders, business partners and FSS Senior Management (who needs to know, what they need to know, when and how)
Understands and effectively uses the full range of functionality of the relevant technologies needed in one’s role
Knowledge of IT policy, standards, and methodologies (e.g. SDLC)

Director Operational & Process Improvement Resume Examples & Samples

Independently drive functional and/or end to end continued improvement initiatives to identify opportunities for efficiency utilizing Lean methodology and various tools and techniques for process improvement including, but not limited to
Time in Motion Analysis
Customer Demand Analysis
Kaizen/ Problem Solving Sessions
Waste Analysis
Value Stream Mapping
Design future state and develop implementation strategies and plans
Lead team members and provide direction to successfully execute assignments and create a performance oriented culture of intensity and hustle. Provide coaching, feedback and participate in performance assessments and development plans of team members
Provide training, coaching and feedback to operations management and front line staff
Support our sustainability and continuous improvement practices by participating in formal and informal assessments
Provide leadership and guidance to support the OPI leadership to effectively further develop a high performing central team to support initiatives and other priorities, by continually improving the play book and to coach, provide feedback and increase our skills and capabilities
Develop strategic relationships, raise awareness to operations impact and foster collaborative culture with key stakeholder groups, including GWO operations management, Global Wholesale Technology (GWT), as well as other front to back areas, with the goal to ensure the most optimal solutions
10 years + experience in operations management and/or leading process improvement or transformation initiatives, operations processes, good knowledge of OTC derivatives products and cash securities, as well as front to back functional areas and infrastructures
Solid management experience in leading multi-stakeholder complex initiatives, proven track record of meeting deliverables on time and within budget
Change agent with high energy and an ability to lead and inspire others to perform as their best
Excellent visionary, judgment and expert analytical/problem solving skills
Results oriented, deadline driven and self-motivated
Strong negotiating, change leadership, interpersonal and communication skills (written and oral) to influence all levels of management through the presentation of insight based on sound investigation experiences
Flexible, highly resilient and high tolerance of uncertainty and ambiguity
Strong adaptability to dynamic business environment and ambiguous landscape, as well as strong ability to quickly respond to changing priorities
Experienced in managing and coaching staff for performance and delivery

Process Improvement VP-sic Sigma Resume Examples & Samples

Working with key SMEs and project managers within the business you will be expected to analyse and re-design key processes in line with the business strategy, document and implement the change
Ensure development of training and coaching team members
Work closely with the process implementation and location teams to identify and promote changes to existing processes and related systems that are suitable for further development, automation and right-shoring
Set the overall strategy for, and manage the daily activities of, the project teams the jobholder has responsibility for and ensure compliance to applicable procedures and policy guidelines
Grow and scale the team in line with the demand for change. Ensure recruitment, where required, is undertaken in a timely and effective manner (including direct involvement in the recruitment process e.g. participation in interviews) and ensure smooth induction of new hires in the team
Manage senior stakeholders, when necessary negotiate and influence
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Operational Risk Framework
Will come from an investment banking background or financial services background
Accountancy Qualified or equivalent
Six Sigma - Black Belt
Prince2
Management of projects and change re-location

Senior Manager Operational & Process Improvement Resume Examples & Samples

Identify opportunities for efficiency through End to End or Functional Reviews utilizing Lean methodology and various tools and techniques for process improvement including, but not limited to
Demand, Flow and Capacity Analysis
Facilitating Problem Solving Sessions
Participate in the creation of data analytics and metrics to drive performance dialogue, capacity management and process improvement
Deployment of Workforce Management tools and best practices as scheduled
Quickly understand business processes and products
Conduct targeted and insightful diagnosis to drive optimized process improvement initiatives
Frame and structure complex issues easily and in a way that makes it easier to understand for everyone
Drive outcomes with a bias for action demonstrated through a track record of rapid delivery

Process Improvement Associate Resume Examples & Samples

Assist with executing OCR-driven automation process redesign projects across Mortgage Banking
Work with the team to contribute to development of process redesigns that leverage extracted data and loan quality validation/business rules engines
Work with the team to contribute to definition of business requirements for existing systems to be able to use the extracted data, and successfully partner with Technology to define development work required
Work with the team to contribute to identification and documentation of business rules that need to be translated into formal, coded rules in loan quality validation/business rules engines to automate doc-to-data “stare and compare” processes, including successfully partnering with the rule-authoring team
Present findings/analysis and make recommendations to junior and middle management
Business requirements writing skills: Candidate must demonstrate ability to translate elements of a process redesign into draft business requirements that are specific in nature
Logical thinking skills: Candidate must possess capabilities for discerning the logical components of established procedures and informal operator practices
Project management skills: Candidate must be able to manage their own workstreams. Candidate must be able to meet commitments and balance competing priorities
Client management skills: Candidate must demonstrate the ability to closely partner with junior line managers across Mortgage Banking. Collaboration with Technology, Operations, Project Management, as well as business partners, will be critical to ensuring successful project delivery
Communications skills: Candidate must possess potential to develop strong written and oral communication skills to document and explain their work
Experience in mortgage banking operations and technology, including data management and document strategy is preferred, but not a requirement
Solid knowledge and comfort with Excel and PowerPoint/PitchPro

Process Improvement Leader Resume Examples & Samples

Drive overall implementation of business process improvements throughout NORESCO
Educate and train leaders and employees on business process improvement tools, methods and metrics
Support NORESCO business process improvement activities by assisting with interpretation and implementation of ACE criteria, training, and certification requirements
Plan, lead and facilitate business process improvement events, such as Value Stream Mapping, and Kaizen bursts
Provide regular direction, coaching, training and mentoring to a team of business process improvement representatives from each of NORESCO’s functional departments
Work with departments to identify key processes and improvement opportunities
Collaborate with employees on reducing process lead times, improving the cost of poor quality, first pass yield and on-time-delivery
Lead and participate in benchmarking activities inside and outside of NORESCO
Conduct internal gap analysis and assessments
Interface with external customers and collect and report on Market Feedback Analysis
Interface with UTC’s World Headquarters’ ACE office, participate in audits, and provide accurate reports upon request or via standard updates
Maintain and update the site thermostat
International Trade Compliance

Process Improvement Lead Resume Examples & Samples

Drive productivity improvements and reduce non-value adding expense
Identify and support the development of new capabilities
Identify / develop metrics to best manage the organization
Help define and construct firm wide process architecture
Lead end-to-end mapping of all core and sub processes
Lead delivery of work stream(s) as part of major change programs and process improvement projects across City National Rochdale
Gather, model and analyze data to test hypothesis and size opportunities
Partner with stakeholders to create and launch tactical implementation plans
Train and educate colleagues
Lead and participate in projects
5 years of experience at a management consulting firm or in an internal consulting, process re-engineering, or change management role
5 years of experience in Asset Management and/or Financial Services
Six Sigma green belt or above, or LEAN experience required
Bachelors Degree Required, Master Degree Preferred
Analytical skills - Candidate must be highly analytical with experience in collecting, analyzing, and synthesizing data from multiple sources using Excel
Project management skills - Candidate must be able to manage multiple workstreams, create workable workstream plans and execute on such plans
Communications skills - Candidate must possess excellent written and oral executive-level communications skills
Flexibility to travel, as required

Ccb Oversight & Control Process Improvement Associate Resume Examples & Samples

Coordinate and conduct process mapping sessions with appropriate LOB SMEs, Control Officer and other parties as required
Document new processes and update existing flows according to mapping standards via iGrafx
Document risks and controls related to each process and add those data elements into iGrafx
Maintenance of process maps according to standards
Obtain all required approvals for publication of process map
Quality review, maintenance, project management, and education of iGrafx to support the PCOE and firm wide users
Six Sigma certification preferred
Experience with conducting process modeling/process mapping sessions and all other relevant process mapping work that may result from those sessions
Compliance, Operational Risk or Audit background preferred
Excellent written and verbal communication skills with proven ability to work with senior management
Advanced working knowledge of iGrafx or comparable BPM tool
Superior Visio, Excel and PowerPoint skills
Proven track record of delivering results on major projects/programs

Senior Manager End to End Process Improvement Resume Examples & Samples

Support the planning and execution of End-to-End diagnostic analysis of various operational processes impacting front line sales and service officers, with the goal of recommending enhancements to improve the overall customer experience. This includes
Identifying areas of opportunity and influencing diagnostic planning, based on detailed analysis of divisional staffing models, productivity levels, branch reviews and audit findings
Collecting, maintaining and presenting data on the ideal customer experience, based on industry and divisional best practices, and best-in-class and competitor benchmarks
Participating in diagnostic observations, leveraging Lean Six Sigma methodology to collect observational findings, and completing customer journey mapping exercises
Define design support required for operational enhancements, with a goal of optimizing cross functional team support to improve the End-to-End customer experience. This includes
Participating in Kaizan solution workshops to collect, analyze and share best practices to transform product sales and fulfillment processes and the overall customer experience
Supporting the design of initiatives, pilots, proof of concepts and training programs to facilitate changes in behaviours needed to streamline processes and evolve the customer experience to maximize product sales and time spent selling
Communicating and following-up on the implementation and execution of projects to ensure desired results are achieved and behavioural change is anchored. Address opportunities and barriers to successful implementation
Contribute to continuous innovation and process improvement efforts to optimize sales and service efficiencies by
Analyzing and quantifying the benefit End-to-End improvements have had to optimize sales efficiency
Making recommendations for further process remediation to create the desired customer experience and optimal employee experience
Supporting the design of additional materials required to address gaps in operational efficiency
Govern the integration of changes to policies and processes to ensure benchmark standards and optimization efforts are maintained by
Understanding the proposed change and its’ impact to sales officer’s time spent selling and overall customer experience
Analyzing and quantifying the impact the proposed change will have to the optimized process to further support achievement of benchmark standards
Making recommendations to ensure benchmark standards are adhered to and optimization efforts are maintained
Excellent written and oral skills in English. Proficiency in Spanish an asset
Excellent experience with lean six sigma methodology, including process mapping, workflow design, detailed process observations
Excellent quantitative and qualitative analytical skills, excellent attention to detail and good business judgment
Strong knowledge of product sales and fulfilment standards, branch operations, retail environments, as well as branch systems, tools and reporting, preferably in Latin American markets
Strong knowledge of project planning and tracking techniques
Strong co-ordination, strategic influencing and people management skills, to facilitate strong teamwork and co-ordinated execution of multiple deliverables
3+ years Retail Banking experience. Branch sales experience or banking product experience an asset
2+ years supporting process improvement programs using lean six sigma methodology

Project Process Improvement Senior Manager Resume Examples & Samples

6-8years of experience
A bachelor's degree or equivalent in Business Administration or Project Management is required for this position. The experience must specifically relate to project management. The position must have experience in timeline management and cost analysis to be effective in the position. Strong leadership experience is preferred
Must be familiar with a variety of accounting and financial concepts, practices, and procedures. Leads and directs the work of project teams and resources. Creativity and innovative thinking is required

IS Process Improvement Senior Analyst Resume Examples & Samples

Ability to conduct interview and survey in order to document process current state
Pilot and conduct an impact assessment including tracking of process execution quality and workload
Maintain a core competency with IT security, regulatory compliance and IS processes
Measure and report on the effectiveness and efficiency of the transformation program
Ensure alignment of IT security architecture, policies, procedures and standards with the corporate risk profile
Provide guidance and coordination with other corporate groups around approaches, solutions and best practices in governance, information risk management, program development and security compliance
Monitor applicability and changes to internal policies and external regulations affecting technology, information protection and risk and adjust approach as necessary
At least 3-5 years’ experience preferably in a financial services consulting environment
Experience in information security, project/program management, and organizational transformation
Undergraduate degree required; MBA preferred
Excellent communication, interpersonal and presentation skills to technical and business audiences in a constantly evolving environment
Customer-oriented, resourceful and enthusiastic
Focused on considering business enablement while reaching balanced information risk judgments

Lean Process Improvement Resume Examples & Samples

Responsible for leading/mentoring/driving MPS/TPS further into our culture to ensure continuous improvement to all salary/indirect/direct daily responsibilities
Work closely with the leadership team to create and implement a Business Improvement Plan to enable the creation of standardized processes
Continuously aim and govern improvements in productivity/efficiency of the plant
Provide the Manufacturing and Quality teams with support regarding the elimination of process waste utilizing dynamic problem solving techniques and ensuring project closure
Support the development of processes to optimize TAKT time
Captures latest industry innovations and best practices and applies those ideas to our operations teams
Looks for new 'innovative' ideas to further strengthening our MPS/Employee Involvement (EI) teams to improve overall operations
Act as a role model to support Cultural Change management to promote behaviors that foster the creation of MOP practices at all levels of the organization
Works within team and alone to close manufacturing issues dealing with the waste reduction plan
Works continuously to strive to: simplify processes on the shop floor to reduce complication and drive processes for better results in a measured output
Develop and implement an action plan for tracking, analyzing and reporting return on investment of programs that have undergone process improvement initiatives
Monitor the progress of projects, including ongoing status reviews. Responsible for coordinating, conducting and participating in follow -up meetings to ensure follow up activities are completed and improvements are realized and maintained
Develop comprehensive reports that detail outcomes for each activity, including, but not limited to efficiencies gained, increased customer satisfaction and/or reduced costs or savings realized
Conduct formal reviews with the management team on a quarterly basis to review accomplishments, identify areas for improvement, and respond to questions
Remove barriers of deployment of the continuous improvement plan
Create value stream and process maps and apply them to identify and implement improvement opportunities
Lead significant improvement projects with other functions of the division to ensure successful project completion
Ensure all safety and non-safety rules and regulations are followed
Ensure adherence to established quality and housekeeping standards
Review and adhere to Dortec’s health and safety, environmental, and quality standards, operating procedures, and policies
Respond immediately to items brought to his/her attention with respect to hazards, defects or non-compliance issues
Understand and uphold the policies that prohibit workplace violence and harassment
In addition to the above, the duties include those specified under the Occupational Health & Safety Act
Completion of community college diploma/certificate
3-5 Years relative experience in process improvement, experience in a manufacturing or engineering environment
Experience in the application of Kaizen methodology

Process Improvement Specialist Resume Examples & Samples

Designs and implements process improvements in partnerships with related departments to maximize resources and improve operational efficiencies
Provides reports and analysis of Key Performance indicators and other operational metrics on a routine basis
Assists leadership in the identification, prioritization, planning development, coordination, support, and execution of high impact plans for effective and sustainable cost savings
Evaluates and implements new methods and techniques for operational improvement
Provides customer service leadership with regard to all facets of customer contact and operations analysis

Process Improvement Associate Resume Examples & Samples

Coordinate and conduct process mapping sessions with appropriate line of business (LOB) subject matter experts (SMEs), Control Officer and other parties as required
Document new processes and update existing flows according to mapping standards
Document risks and controls related to each process and add those data elements into appropriate tools/systems
Maintenance of process maps according to Evergreen Governance guidelines
Obtain all required approvals for publication of process maps
Process mapping / modeling experience required
Must be proficient in Microsoft Visio
Knowledge of business process review, improvement and re-engineering theory and procedures and experience executing the resulting plans (Six Sigma certification preferred)

Quality Process Improvement Lead Resume Examples & Samples

Strong analysis and problem solving skills. Motivated and results oriented professional who enjoys working in a fast paced environment. Demonstrates initiative and adaptability. Only escalates the most complex issues to manager
Physical Demands/Work Environment: Very good working conditions. Physical demands may include minimal to moderate handling of computer equipment including, but not limited to, desktop PCs, laptops, storage devices and server equipment
A Bachelor’s degree or equivalent experience with a major or minor in computer science or related field and over 5 years of proven and progressive technical experience
Specialized experience in programming or database languages and techniques for application systems design; recognition as a technical resource within the work group; strong communication, project management, analytical, and leadership skills; the ability to take appropriate risk; a knowledge of businesses supported; and demonstrated ability to apply multiple technologies to business situations and identify and apply productivity improvements, blending the technical environment with strategic direction

Process Improvement Specialist Resume Examples & Samples

Understand linkages between divisional strategies and drivers and process improvement programs
Ability to execute aggressive yet achievable goals and monitor and drive to results
Coaching, mentoring, and training skills
Excellent communication skills, including active listening skills
Analytical thinker and problem solver
Provides individual consulting and advisory expertise
Collaborate with key corporate, business unit and divisional partners, for the delivery of results and establishment of a culture of continuous improvement (e.g. Change Management, Communications)
Collaborate with company leaders to ensure that the intended benefits are achieved. This will include working in conjunction with various finance partners to monitor and ensure that, when appropriate, the savings are achieved
Ability to support company-wide or cross-functional continuous improvement projects/programs with minimum expert leadership from others
Expertise with SharePoint Designer – workflow automation, web page customization required
Expertise with InfoPath Designer – creating customized forms, consolidating lists into a single form, design dashboards, connection with Excel Services required
Expertise with Excel – creating complex dynamic reports through consolidation of multiple data sources required
Experience using time studies and lean principles to create a staffing model and resource management tools to improve resource utilization required
Experience planning and facilitating process redesign sessions with large multi-functional groups required
Experience designing and running a Lean Six Sigma Project Management Office required
Experience working as a liaison to external consultants required
Experience supporting/implementing Lean Manufacturing and/or Six Sigma principles required
Process improvement, change management, and/or project management experience utilizing Lean principles including root/cause analysis required
Previous experience working autonomously, tracking metrics, sharing results with leadership required
Previous experience with creating management systems and delivering dashboards to senior management required
Experience with using Microsoft tools such as SharePoint, InfoPath, Access & Excel for creating customized data gathering and reporting solutions required
Previous experience with automating business processes through creation of new tools and workflows required
Master’s degree in Engineering Management required
Experience supporting corporate, divisional or department-wide continuous improvement projects/programs preferred
Proven ability to support teams of a wide variety of disciplines and backgrounds to achieve significant results preferred
Knowledge in continuous improvement tools and processes preferred
4+ years of experience of related experience (ex: project management, project implementation, change management) including leading teams and projects of multiple sizes preferred
Previous experience leading continuous improvement efforts within a business unit or division ensuring that clear targets, goals and expectations are established, tracked, and communicated
Previous experience monitoring action plans resulting from process improvement activities
Demonstrated ability to work well with others at all levels of the organization

Process Improvement Technician Resume Examples & Samples

Thinking ahead and planning over a 3-6 month time span
Managing multiple priorities in an organized manner while conveying a sense of urgency to all applicable peers
The ability to identify issues and provide resolution
The ability to communicate in a clear and concise manner

Mortgage Banking Process Improvement Associate Resume Examples & Samples

Drive performance improvement through improved end-to-end process design and management
Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffective)
Identify and develop metrics to best manage the organization
Identify process risks and controls necessary to mitigate them
Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects within Mortgage Servicing
Compile presentations to summarize findings/recommendations and take part in syndication process to senior management
Problem solving skills - Candidate must demonstrate end-to-end generalist problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, create process maps, conduct interviews, synthesize findings, and develop actionable recommendations
Project management skills - Candidate must be able to scope projects, create workable project plans and execute on such plans
5+ years of work experience
Problem solving skills - Candidate must demonstrate end-to-end problem solving skills, including the ability to define and deconstruct problems, identify and prioritize key issues, gather data, structure and execute quantitative and qualitative analyses, and develop actionable recommendations
Client management skills - Candidate must demonstrate the ability to closely partner with senior and line managers and other stakeholders on projects
Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels
Analytical skills – Candidate must be highly analytical with experience in defining analytical approaches for projects and synthesizing insights
Must be proficient in MS Excel, PowerPoint and other Office applications
Project Management skills
Understanding of basic statistics and math
Bachelor’s degree in Business, Applied Math, or Engineering preferred

Manager Operational & Process Improvement Resume Examples & Samples

Resolve multi-faceted problems to meet the business needs of assigned Lines of Business, by applying advanced operational knowledge and process methodologies to the design of processes and/or systems solutions. This may involve rapid prototyping, with requirements and solutions, developed on an iterative basis that provides interim deliverables until a final production solution is created. Direction will be provided by the Director – Operational and Process Improvement and/or Senior Manager, in conjunction with the rest of the GWO Management Team
Support projects to implement solutions to business problems. This involves defining business requirements and processes, developing testing, conversion and implementation strategies and providing user documentation
Provide business support to all units globally, including new and existing products, user training, assisting with designing and implementing systems/models/structures
Assess compliance and operational readiness for new business and new/upcoming regulatory reforms
Partner with operational units on compliance remediation matters and ensure effective regulatory controls are implemented and followed. Ensure policies, procedures, systems and training are developed, amended and implemented accordingly to ensure compliance with regulatory requirements, industry practices and general risk management
Contribute to the protection of the Bank from exposure to loss by ensuring compliance with Bank policies/procedures and regulatory requirements
Continually acquire and enhance knowledge of the Division's business strategies and policies, regulatory requirements, Back Office processes, and rapidly changing technology to effectively assist in the provision of business solutions and services to the end user business lines. Keep abreast of relevant regulatory and market developments and provide updates to Operations to keep them fully informed of changes impacting their respective area
Demonstrated success in leading and executing change initiatives. Strong critical thinking, interpersonal and relationship management skills
Excellent research and information gathering skills, with the ability to identify, design and implement solutions to complex business problems with accuracy
Strong project management skills to prioritize manage and implement a variety of competing initiatives, on a concurrent or staggered basis. Experience with project management tools/methodologies, system development processes, and process engineering principles
Proficient in MS Office tools (i.e. Project, Excel, Access, Visual Basic), Visio or other flowcharting tool. Experience with SharePoint as a collaboration and data management tool
Working knowledge of Wholesale Banking products, with emphasis on derivatives products
Experience with regulatory reform initiatives (e.g. FATCA, Dodd Frank, EMIR etc) in a banking environment is an asset
Strong Communication (both verbal and written) skills
Innovative – seeks out innovative solutions and champions continuous improvement

Director, Process Improvement Resume Examples & Samples

Act as key contributor to transformational initiatives that drive growth or promote scalability, as well as reduce costs to ensure greater profitability
Improve speed and quality of strategic business processes
Work collaboratively with key departments to analyze current business processes and identify opportunities to increase operational efficiencies and quality of service
Encourage and lead teams to participate in continuous improvement initiatives and new ways of doing things
Drive improvement initiatives that positively impact the business
Identify areas of improvement and facilitate improvement projects that can result in significant improvement in profitability
Interface with key stakeholders and identify opportunities for value
Serve as an expert business resource on process excellence and best practices
Undergraduate degree in Engineering, Business or related area
Graduate degree (Masters) an asset
7 to 10 years of relevant work experience of which a minimum of 3 years in a similar role focused on office related activities
Retail industry experience is an asset
Knowledge of process mapping, process design and workflow management software and applications
Advanced Computer Skills: MS Project, PowerPoint, Word and Excel; knowledge of Visio
Strong facilitation and leadership skills in order to drive motivation and change initiatives
Exceptional continuous improvement (process re-engineering, LEAN, Six-Sigma), project management and change management skill set
Relationship building expertise with ability to work collaboratively with cross-functional teams
Great listener
Proven capacity to understand, analyze, model and effectively communicate information
Self-reliant, good problem solver
Excellent analytical and research skills
Results-oriented, customer-centric and influential with exceptional people skills
Bilingual: French & English (written and spoken)

Manager Process Improvement Resume Examples & Samples

Work collaboratively with the business to utilize the lean methodology as follows
Facilitate training and workshops, and provide consultation to the target business groups in implementing process improvement initiatives
Be an active and engaged member of the PMO Team by
Acts independently to organize and implement an effective strategy to ensure achievement of responsibilities/objectives
Independently develops program level plans and when approved is expected to manage with minimal direction and to function autonomously in day-to-day issues
Exceptional situations/significant issues with potential impacts to schedules and deliverables are referred to the Senior Manager or the Director, GTB PMO
The incumbent is expected to utilize sound judgement in the interpretation of data and instructions, and for problem solving and decision making
Expert problem solving and negotiation skills
Thorough written and verbal skills required to prepare communications and interact effectively with the business, other Bank departments and external parties
Thorough knowledge of project planning and tracking techniques
Thorough knowledge of the project lifecycle stages
Thorough knowledge of Excel, PowerPoint, Word, MS Project and Visio

Process Improvement Associate Resume Examples & Samples

When presented with a symptom of a system issue, use SQL, data analytics, and other research tools to find patterns and help identify the root cause
Work with engineers to effectively triage and solve problems on the fly
Translate high-level business requirements into more detailed functional specifications for technology solutions
Work with engineers to QA and roll out new tools or enhancements, ensuring issues are identified, tracked, reported on and resolved
Identify any opportunities to improve efficiency or usability of our existing software tools
Review KPI’s and metrics to assess the effectiveness of implemented changes and projected benefit of proposed changes
A basic understanding of application software and data, though no coding experience is needed
1 year Related experience or relevant coursework working with software or supply chain systems
Exceptional problem solving and analytical skills
Creative thinking and constant desire to make processes better
Ability to juggle multiple projects simultaneously
An interest in working hard and being challenged in a fast-paced environment, while having fun doing it
An easy-going attitude, thick skin, and a strong sense of humor

Mgr, Process Improvement Resume Examples & Samples

Utilizing both Enterprise and Regional analysis, maintain analytic reports and develop process improvement recommendations to aid in reducing transactions, improving productivity, and increasing satisfaction
Complete analysis to correlate root cause activities against key departmental goals and processes to identify cause & affect relationships
Leverage tools and applications to complete metric analysis used to provide increased visibility to performance dynamics
Represent Care on all Revenue Assurance related projects
Manage ICOMS profiles related to Care
Utilizing both Enterprise and Regional analysis, maintain analytic reports to aid in reducing transactions, improving productivity, and increasing satisfaction
Oversee operational projects- coordinate with project participants, manage progress to accomplish project objectives on time, and communicate status updates as needed
Maintain a customer-impacting issues log, identify contributing root causes or process defects, develop recommendations and provide operational visibility into to prevent reoccurrence
5 years Contact Center operations required

Process Improvement Specialist Resume Examples & Samples

Define creative solutions to simplify AOL’s sales process and increase sales efficiencies
Organize, motivate and collaborate with business stakeholders to determine the best way to re-engineer and consolidate AOL’s processes and systems
Drive implementation of process and automation improvements across quote-to-collect including project launch, adoption and optimization
Relentless focus on metrics to drive accountability and measure impact of process improvement and automation efforts
Passionate about process improvement
Thought leader with track record of identifying and implementing process improvement
Strong communicator who can partner with a diverse set of technical and non-technical stakeholders
Ability to articulate key needs from Sales and Operations teams to top management
Extremely organized and capable of managing, tracking and troubleshooting multiple projects simultaneously in a fast paced environment

Manager, Process Improvement Resume Examples & Samples

Strong experience and comfort presenting to high-level executives
Very strong customer service orientation
Experience working in a team-oriented, collaborative environment.Strong planning and project management skillsAbility to build credibility and maintain organizational relationships with both business and technical teamsStrong organizational skills, including ability to multi-task and prioritize demands across the businessExperience of working as part of a virtual teamStrong technical knowledge and business acumenPreferred Qualifications

Senior Manager, Process Improvement Resume Examples & Samples

Excellent written, oral, interpersonal, and presentational skills
Strong planning and project management skills
Ability to build credibility and maintain organizational relationships with both business and technical teams
Strong organizational skills, including ability to multi-task and prioritize demands across the business
Experience of working as part of a virtual team
Strong technical knowledge and business acumen

Process Improvement Specialist Resume Examples & Samples

8-10 years experience in process improvement, quality management system and project management
Understanding of Resource mobilization, due diligence, knowledge transfer, KPI / SLA baselining
Understanding of Release Management, Change Management, SLA Management, Continuous services management, Productivity baselining and improvements
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Manager, Process Improvement Resume Examples & Samples

Lead teams of business and process experts to review end to end Value Stream for the HR Service Delivery and HR Advice Channel groups utilizing Lean Six Sigma methodology
Conduct end to end process analysis, lead Kaizen sessions, and analyze existing data, providing leadership and critical thinking to identify, recommend , prioritize and execute inventory of improvement ideas with an emphasis on improving user experience and increasing workflow efficiency
Develop easy to understand interaction models, value stream or data analysis and effectively communicate to all levels of organization
Implement communication strategies for key stakeholders and sponsors with a goal to identify opportunities to improve timelines, reduce expenses, reduce errors, enhance value and improve employee experience
Advocate and recommend end to end sustainable solutions to improve quality and eliminate waste, and lead teams to execute on all recommendations within committed timelines

Lean Process Improvement Senior Analyst, AVP Resume Examples & Samples

Proven process improvement experience required, experience with Lean and/or Six Sigma preferred
5+ yrs.business experience
Experience in Anti-Money Laundering monitoring and investigation desired
Proven track record in terms of evaluating current processes and envisioning ways to reengineer processes in order to create significant improvement and enhance controls
Ability to drive transformational projects
Highly proficient in the use of desktop tools and software for presentations, consolidation of data and process mapping, i.e. MS PowerPoint, Word, Excel, Visio. MS Access and SharePoint is a plus
Ability to influence people without direct authority
Ability to multitask and work well in a high-pace dynamic environment
Bilingual - English and Spanish or trilingual English, Spanish and Portuguese preferred

Quality & Process Improvement Specialist Resume Examples & Samples

Working directly diverse project teams to train, deploy, institutionalize, and improve organizationally standard processes in a CMMI Level 3 environment
Serving as an advisor in CMMI-based process improvement and responsible for providing technical direction to project teams and project managers in the adoption of CMMI Level 3 compliant organizational standard project lifecycle processes
Able to train and mentor project teams on project management, software/systems technical activities from the SDLC, such as software project management, planning, configuration management, and measurement and analysis
Ensuring the institutionalization and optimization of new best practices and continuous process improvement in a CMMI Level 3 organization
Evaluating existing processes to identify improvements and develop a plan of actions to address the improvement
Periodically evaluating the organization’s compliance with the CMMI model standards in appraisals
Creating and Maintaining SharePoint portals built on SharePoint 2013
Serve as an active member on ICF’s Federal Agile Working Group (FAWG); providing training to the organization on ICF’s Agile Scrum Framework
6+ years of overall relevant experience
2+ years of experience using the Software Development Life Cycle (SDLC)
2+ years of experience with the CMMI and CMMI-based process improvement
2+ years training and coaching experience
Experience performing work product and process audits
Experience with metrics and measurement programs
Familiarity of additional models and standards, such as ISO, ITIL, PMBOK
Experience in Quality Assurance
Knowledge of MOSS 2007, JIRA, Agile Scrum
Strong commitment to working in a collaborative team with a passion for excellence
The ability to influence project implementation behavior, without explicit authority
Able to negotiate with project stakeholders yielding desired behaviors and business outcomes
Experience maintaining process-related templates and tools in MS Project, MS Visio, MS Excel and MS Word

Process Improvement Specialist Resume Examples & Samples

Will be responsible for driving multiple sites to ACE Silver/Gold performance levels by applying the ACE operating system (Lean and Quality tools)
Lead Interiors Quality/ACE site to Gold certification
Coach, develop and manage Interiors’ ACE resources
Drive improvement of foundational ACE principles, including 5S, VSM, TPM, RRCA, Standard Work and Process Maturity
Assist in the development and implementation of CI strategies supporting aggressive business goals
Ensure ACE tools are used across the organization and drive increased maturity of identified key processes. Coach leaders and employees to drive improvements in the performance of production and support processes through Process Management and improving Process Maturity
Lead and participate in benchmarking activities inside and outside of UTC businesses
Participate in, and facilitate, as required, the annual Policy Deployment Planning process and monthly reviews for Interiors
Maintain proficiencies in latest CI tools
Collect, manage, and report CI metrics
Manage significant CI projects as required
Lead/Co-lead or participate in continuous improvement events
Apply advanced CI tools (Relentless Root Cause Analysis, QCPC, PM, etc)
Present CI information at all levels of the organization

VP-process Improvement Resume Examples & Samples

Responsible for defining the vision and standards for Process Excellence and for developing and executing a quality improvement program that spans the entire company
Own and drive innovation, while advancing the culture for process improvement and end to end thinking
Provide leadership to key initiatives and programs being designed to enhance process effectiveness, efficiencies and strengthen controls
Responsible for setting up processes and programs to review current stakeholder experience and accordingly design action plan to improve / enhance measurable customer experience in service delivery and financials
Proven experience in application of quality tools and processes in driving change management, process improvement and standardization
Strong understanding of project management approaches, tools and phases of the project lifecycle
Exceptional communication skills – both written and verbal – ability to clearly articulate messages for Senior Management, Global stakeholders and cross functional teams
Strong analytical and quantitative skills; statistically literate and familiar with quality concepts and tools

IT Process Improvement Specialist Resume Examples & Samples

University Education or equivalent business experience
Certification in Quality and/ or Process Improvement Methodologies (e.g. Lean Six Sigma Green or Black Belt)
Advanced level knowledge and experience of business process design including process design, analysis and change management
Financial services industry experience with overall 5 - 7 years with internal consulting or project leadership experience
Experience and/ or working knowledge of ITIL, CMMi, or other IT Service Management framework would be an asset
Experience with basic computer programming to automate and analyze data extraction and to develop reports and dashboards
Experience using statistical software tools (e.g.: Microsoft Excel, Minitab)
Takes initiative; proven leadership track record to lead a team for process improvement initiatives
Out-of-the box thinker
Exhibits solid analytical and research skills and ability to interpret data
Possesses advanced presentation and communication skills, both oral and written in the English language
Demonstrates advanced relationship management skills with ability to present and influence an audience
Illustrates advanced developed analytical & research skills
Advanced ability to lead and coach teams across the organization
Exhibits strategic visioning and planning skills

Process Improvement Solutions Analyst Resume Examples & Samples

Actively participates in support, design and development of solutions
Builds business processes and supporting functions based upon identified business requirements
Ensures delivered work meets technical and functional requirements
Participates in development activities as per defined best practices
Presenting ideas for application improvements, including cost savings
Testing the product in controlled, real situations before going live
Maintenance and support of the tools once they are up and running
3 years’ experience
Bachelor’s Degree in Computer Business
Process automation experience
End User computing Knowledge (Excel and Access)
.NET experience

Process Improvement Specialist Resume Examples & Samples

Understand the business and work with cross functional teams
Identify issues/gaps through insight finding & data mining, and partner with appropriate teams to resolve
Partner with Field Operations to assess impacts of any change introduced to ensure processes updated and proper change management followed
Drive insights and identify business opportunities through data analytics
Support executive deep dives & analysis
University degree in Engineering, Mathematics, or Business Administration, or comparable experience
Ability to lead and influence at cross-functional level to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages teammates to excel
Superior written and verbal communication skills. Comfortable working with all levels of management

Public Sector Process Improvement Associate Resume Examples & Samples

Developing an understanding of PwC?s services, interacting with client counterparts in an organized and knowledgeable manner, and building solid relationships with clients
Collecting and organizing data effectively and performing basic analysis, such as benchmarking reports, and financial, market, and operational analyses
Structuring approaches to solving discrete problems, delivering clear requests for information, and demonstrating flexibility in prioritizing and completing tasks
Conveying ideas clearly in an oral and written manner, both one-on-one and in small groups
Applying research and analytical skills to support thought leadership and intellectual property development. Proven track record of some success as a team member
Contributing to a positive work environment by building solid relationships with colleagues
Understanding individual and team roles
Seeking guidance, clarification, and feedback when necessary

Process Improvement BA Resume Examples & Samples

Documenting process flows in Visio and Aris
Innovative workshops
Strong understanding of As-is to-be processing
Lean 6 sigma certification is a MUST!

Process Improvement Lead Resume Examples & Samples

Demonstrated experience in focusing on internal and external customers and stakeholders by making efforts to understand their needs
Familiarity with process analysis, design, deployment and measurement techniques and process methodologies and standards (eg. Lean, Lean six sigma, Six sigma)
Familiarity with Project Management and SDLC processes and activities
Familiarity with establishing business measures and use of quantitative data analysis techniques
Intermediate to Advanced experience in using Microsoft Office Suite especially Excel and Powerpoint
Effective project management and planning skills
Effective communication and coaching skills
Demonstrated understanding of change management principles and practices
Lean Six Sigma or Six Sigma Black Belt or other similar process improvement qualification
Proven track record in execution of process improvement, process design, process monitoring projects
Appropriate tertiary qualifications in mathematics, statistics, business, insurance and/or finance desirable

Process Improvement Solutions Analyst Resume Examples & Samples

Functional Report to the Costa Rica Re-engineering Head
Establish the Continuous Improvement Program for the Costa Rica Center. Provide structure,
Minimum 5 years of work experience preferably in a Financial services organization
Certified Lean Six Sigma Black Belt (American Society of Quality is a Plus)
Formal Project Management Certification (Masters in Project Management is a Plus)
Process mapping, automation, and streamlining processes experience. Project management experience preferred
Dashboard creation and data analytical skills (Metrics Oriented)
Willingness to take charge and offer opinions and direction
Willingness to take on responsibilities and challenges
Ability to develop constructive and cooperative working relationships with cross functional team members
Project Oversight and Decision Making
Ability to plan work systematically and practically
Ability to adapt to constant changing needs of the business. Valuable qualities: inquisitive mind, great communication skills, a willingness to understand our business and culture, and a passion for getting the details right
Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio)
Knowledge of Citi’s business is a plus

Head of IS Process Improvement Resume Examples & Samples

Manage the core PI team including performance reviews and hiring. Prioritize competing projects/tasks for the team
Deliver standardization benefits to the bottom-line – in terms of control enhancement, user experience and efficiency saves
Regularly present and report to IS senior leadership
Ability to define scope, identify stakeholders, create timeline, and assemble project plan
Create information request lists, conduct interviews, and document processes, to establish as-is state
Quantify the risk-return of eliminating, automating, reorganizing, and improving processes
Identify synergies and develop a future state that can be implemented cross-Sector and globally
Ensure alignment of IT security architecture, policies, and standards with the corporate risk profile
Work across varying sectors and businesses as well as regions, locales, and time zones
At least 7-9 years’ experience preferably in a financial services consulting (i.e. Big 4) environment
Experience in Information Security, Process Improvement, Project/Program Management, and Organizational Transformation
In-depth knowledge of technology, security, risk, and compliance best practices. Strong capability in interfacing with both technology and business areas
Customer-oriented, resourceful and enthusiastic. Excellent collaboration skills are a must
Advanced analytical problem solving skills, including the ability to analyze datasets and present in a format that facilitates senior management decision making
Adept at multitasking and time management with the ability to remain calm under pressure and meet deadlines
LEAN SixSigma Certification
CISM, CISSP, CISA, preferred

Director Process Improvement Resume Examples & Samples

Develop a continuous improvement function and culture
Develop, implement, and promote best practice standards to include defining the linkage from Customer to Process to Execution
Instruct FDC in adapting to and understanding improvement process, facilitating Kaizen and Rapid Improvement Events (RIEs), and overseeing process improvement projects
Increase standardization of work processes and accomplish measureable business process improvements, utilizing fact-based management practices and the use of Six Sigma and other problem solving methodologies
Lead in the creation of measureable performance metrics, reporting and improvement targets for all strategic business units
Continuously improve company’s organizational capabilities to achieve process quality as part of project execution, including an awareness of the need to “do it right the first time.”
Make recommendations, and develop and present to the Accounting Leadership Team
Develop and coordinate a (Lean) Six Sigma Employee Training Program, supporting FDC employees in securing White, Yellow, Green and Black Belts

Manager, Process Improvement Resume Examples & Samples

Track record of end-to-end process improvement delivering tangible business outcomes in large, complex corporate environments
Professional services experience
5+ years’ experience in pricing, quote-to-cash and/or order-to-cash
Demonstrated ability to partner cross-functionally and deliver tangible business outcomes
Consulting/services experience – managing services delivery to customer and/or performing financial control functions on professional services engagements
Experience in Federal contracting and Federal services delivery highly preferred
Proactive problem solver of complex, cross-functional problems
Ability to create power PowerPoint with crisp messaging
Experience with subscriptions and cloud-enabled technologies such as hosted services and managed services a plus
Previous experience working with global teams and driving global process consistency
Versatility and ability to 'pitch-in' wherever needed, particularly at quarter-end 'crunch times'
Previous business consulting experience a plus

Manager, Process Improvement Resume Examples & Samples

A minimum of BS Degree required
10+ years of experience in supply chain and logistics, including transportation, warehousing and distribution
Demonstrated financial acumen and analysis
Knowledge in applying continuous improvement techniques and analytical tools such as; lean and Six Sigma (DMAIC) to achieve improved business results
Strong process engineering and data analysis skills required
Demonstrated project leadership experience
Ability to influence manufacturing leaders and support organizations
Familiarity with SAP ERP and/or JDA software is a plus

IT Senior Analyst, Process Improvement Resume Examples & Samples

Acts as a change agent for improvement implementations
Lean and/or Six Sigma Green belt certified by a nationally recognized board is preferred
At least one year of previous experience leading or assisting process change projects related to the implementation and use of six sigma approach is required
Demonstrated ability to support multiple projects successfully is required
Ability to learn and apply statistical analysis to complex business problems is required
Ability to manage projects and ensure their compliance is required.Info Technology

IT Senior Manager, Process Improvement Resume Examples & Samples

Drive Lean Six Sigma projects through successful completion resulting in improved process quality, financial results, and customer satisfaction
Responsible for the application of Lean Six Sigma techniques in pursuit of continuous improvement and for delivering tangible bottom line results
Communicate the concept of Y is a function of x. (y=f(x))
Bachelor’s degree is required. Master’s degree such as MBA is preferred
Minimum of 8 years of relevant experience is required
Disciplined, structured and logical approach to problem solving is required
Proven record of delivery against deadlines is required
Ability to apply statistical analysis to complex business problems is required
Ability to manage projects and ensure their compliance is required
PMP certification is preferred.Info Technology

IT AS Lead, Process Improvement Resume Examples & Samples

Be able to discuss the various “levers” available to implement the improvements
4-6 years’ relevant experience is required
Disciplined, structured and logical approach to problem solving
PMP certification is a plusInfo Technology

BPE Manager, Process Improvement & Analytics Resume Examples & Samples

Strong background in process analytics & reporting
Background in Continuous Improvement (LSS Green Belt Certification)
At least 7+ years of working experience
3-5 Years of relevant experience in Analytics and CI
Advanced knowledge of data reporting/analysis tools and techniques (knowledge of SAP Business Process Analytics is an advantage)
Strong communication, influencing, organizational, negotiating, process-oriented, analytical and interpersonal skills
Ability to work with multi-location teams (on-site, off-site, offshore)
100% Fluent written and spoken English

Public Sector Process Improvement Senior Associate Resume Examples & Samples

Operations and administration of Financial, Healthcare, Federal , Product and Services businesses
Data and systems interactions including IT tools and technology
Actively participating in client discussions and meetings
Monitoring workloads of the team while meeting client expectations
Respecting the work-life quality of team members

Process Improvement Specialist Resume Examples & Samples

Collaborate with leadership to identify and resolve conflicts and barriers to quality and process improvement. Collaborate with business process owners and provide project scoping direction and set up
Apply analytical methods for problem solving and operations improvement utilizing and integrating lean, quality improvement approaches and methodologies. Drive continuous quality improvement by leading and facilitating process improvement task workgroups by utilizing a standard metric driven approach such as Lean Six Sigma
Perform Value Stream Analysis activities including process mapping, data collection and input and analysis, system analysis, problem solving, and testing solutions, implementation and control planning and tracking
Perform Project Management activities such as assisting project teams with Lean tools including developing data collection methods and analysis. Assist with solution implementations and coordinate projects assigned by department leaders
Assist in the development and preparation of reports measuring the effectiveness of improvement activities
Establish and maintain positive relationships with project sponsors, leaders, and team members, as well as administration, faculty and staff
Develop and foster a culture of Lean by collaboration and support of a ¿performance excellence¿ culture. Mentor and/or coach team leaders through project life cycles. Facilitate rapid improvement events and/or kaizen events
Provide coaching and support in Lean methodologies as necessary to Business Affairs departments, as well as other UTSW departments
Provide consultation on the application of Lean principles and quality Improvement tools and techniques to various Business Affairs department leaders, managers, faculty and staff throughout the university
Develop and implement educational programs and materials related to Lean Principles and Quality, group process, and change management, as needed. Collaborate with other Lean coaches and departments as appropriate
Work requires exercise of considerable judgment
Demonstrated knowledge of process improvement, Lean principles, and associated tools and excellent interpersonal skills (includes coaching and feedback), as demonstrated by the ability to work effectively with individuals and/or teams, across disciplines, are essential
Excellent time management, organizational and project management skills
Excellent communication skills, as demonstrated in oral, written and presentation formats are necessary
Work may require working supervision of staff in lower grade

Senior Process Improvement Specialist Resume Examples & Samples

Engage stakeholder community to educate and train on the value of applying KM processes and procedures and the employment of collaborative services to improve organizational efficiencies and effectiveness
Represent the Knowledge Management Office (J6-KM) as a process improvement and collaborative service Subject Matter Expert (SME) at KM-relevant meetings within the Headquarters, with HHQ or other Commands, and with Interagency and Coalition Service Representatives
In conjunction with process owners, research and analyze organizational procedures and use of technical capabilities with emphasis on electronic staffing, operational planning, and contingency and exercise activities
Develop and document processes and standards for portal sites, collaborative services and applications. This requires extensive knowledge and experience in helping to identify requirements, integrate solutions, and maintain capabilities in conjunction with service providers. The scope of support includes primarily NIPR and SIPR networks
Identify and analyze relevant data and information to develop information flow models using process mapping methodologies. Facilitate organizational change using structured approaches
Identify and implement enhancements in areas of user interface, integration with staff processes, and other desktop and web-based applications and functionality. Solve electronic staffing inefficiencies and conduct training and change management activities to institutionalize changes
Perform primary KM trainer role and conduct customer outreach and audits to incorporate noted gaps into KM training and education curriculum
Perform planning and execution responsibilities associated with the conduct of Board, Working Group or Planning Teams as they relate to battle rhythm synchronization and campaign planning tasks
Assess, identify and document recommended procedures on core processes with emphasis on gathering, storing and sharing data, information and knowledge
A Bachelor’s Degree, preferably in Operational Research, Computer/Information Systems or a relevant technical discipline is required. Recent and relevant experience can be substituted in place of degree credentials
Ten years of experience either as a service member or directly supporting military operations, with recent experience (last 5 years) at a Joint Combatant Command Headquarters
Experience representing organizational equities at action officer and technical exchange meetings
Expertise and experience designing and administering SharePoint 2013 portal sites
Expertise and experience implementing collaborative service capabilities that resulted in improved efficiencies or the elimination of waste
Experience as a participant in Command exercises
Experience implementing IT Change Management
ITIL, Lean Six-sigma, Change Management and/or Knowledge Management Certification

Director, Process Improvement Resume Examples & Samples

Lead/work with functional teams to streamline processes to improve the customer experience, enable profitable growth and become more efficient
Responsible for facilitating/enabling the implementation of the PPI Business System to enable key sites to become Centers of Excellence
Diplomatically cultivate an action-biased culture of continuous improvement to improve KPIs, in the areas of customer, finance, people and quality
Establish and mature the Lean Management System (tiered daily management systems, gemba walks, and leader standard work) and other coaching tools to transform the culture
Provide support to develop lean expertise and capability within the organization at all levels
Work closely with business leadership and PPI steering committees to identify ways to accelerate the culture change necessary to support the PPI Business System
Provide ongoing Lean support to multiple teams
A Lean Expert with 5+ years of relevant experience and a ‘hands-on’ track record of implementing successful TPS-based business systems including elements such as
Bachelors degree with 5+ years of operational, leadership, or professional experience
Ability to travel as needed and ability to relocate as career and business needs dictate

Process Improvement Specialist Resume Examples & Samples

5+ years' experience working in a relevant process improvement role
Certification in Quality/ Lean Six Sigma - Black Belt Qualification
Expert level knowledge of processes services and the supply chain concepts
Ability to facilitate workshops with audiences of all levels
Strong Problem Solving skills
Strong corporate documentation skills

Process Improvement Associate Resume Examples & Samples

2+ years' experience working in a relevant process improvement role
Certification in Quality/ Lean Six Sigma - Green Belt Qualification
Proven experience building and maintaining effective stakeholder relationships at all levels
Advance level working knowledge of Excel and Power-point
Ability to understand data , metrics and dashboards

Service Process Improvement Resume Examples & Samples

This unit is responsible for providing the superior service to the claimant population that fosters customer loyalty and ensures the uniform delivery of service to all
Resolves, researches and responds to a variety of complex, sensitive customer inquiries from insured, providers, claimants, etc
Customer inquiries include but are not limited to Escalations, NIGO, and Written Customer Inquiries
Performs customer outreach and proactive management on designated claims
Utilizes multiple Administrative Systems to research information to allow for accurate completion of tasks
Through experience provides root cause and process improvement recommendations to improve overall customer experience and operational process
Stays abreast of and adheres to all claims policies and procedures. Is proficient in articulating the benefits of multiple products
Makes decisions based on the facts presented (within administrative guidelines)
Communicates and follows up with the appropriate functional areas to achieve resolution
Elicits and communicates customer feedback to improve processes
Serves as subject matter expect regarding customer pain points and able to translate experience into improvement opportunities
3+ years experience as a Claims Customer Service Representative or other claims representative
Matriculation in CLTC and LTCP programs preferred
Must have excellent interpersonal and telephone communication skills
Thorough knowledge of long-term care insurance products
Strong knowledge of a variety of LTC Claims Systems, including but not limited to Beacon, Promise, Lifepro, CSPP, GLTC, Beacon, CSC etc
Must be knowledgeable in responding to product and contract questions based on the potential negative impact of incorrect information
Must be able to work independently, as well as be team oriented
Must be change oriented and able to manage changing environment
Must possess a high degree of tact, diplomacy and professionalism when dealing with all types of customers, internal and external
Must possess excellent organizational and decision-making skills
Ability to work under pressure in a high production environment
Must be sensitive, empathetic and be able to articulate customer’s perspective
Must uphold confidentiality
Ability to handle additional responsibility when called upon

Process Improvement Specialist Senior Resume Examples & Samples

Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives
Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business
Knowledge of the philosophy, principles and implementation approaches to lean manufacturing

Process Improvement Specialist Resume Examples & Samples

Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
Ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment

Operations Excellence Mgr-process Improvement Resume Examples & Samples

Bachelor’s degree or higher from an accredited university or equivalent
5+ years’ experience using analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts
Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels
Great interpersonal and stakeholder management skills with experience communicating and presenting to groups
Six Sigma Black Belt or Lean Certification
Mastery of SQL, SharePoint, Excel, Power Point, Word and a statistical package
Self starter capable of taking initiative and working with minimal direction

Process Improvement Specialist / ACE Manager Resume Examples & Samples

Manages, plans and administers site ACE training
Trains, develops and evaluates subordinates to improve current performance and prepare for future positions within organization
Partners with management team to optimize processes and ensure linkage to company’s improvement targets and goals
Oversees ACE activities throughout the site
Lead Standard Factory, PBO (Process Based Organization) & Lean Transformation efforts for the site
Experience with managing and developing direct reports
Proven track record in process improvement and Lean tool application
ACE Practitioner (preferred) certified
Good computer skills in MSOffice applications

Process Improvement Principal Analyst Resume Examples & Samples

85% - Delivering project results and deliverables on-time, on-budget through effective risk and project management, and by motivating and influencing others
Program/Project Management and Execution
Bachelor’s Degree (Engineering or Business). Master’s degree preferred
5+ years of experience working and leading project initiatives; preferably in a consulting capacity
Prior experience leading cross-functional projects with comfort managing and working with teams both in-person and virtually
5+ years of business experience using a full life-cycle project management methodology
Functional knowledge of a major shared services business process (prior experience preferred) - e.g. procure-to-pay, customer-to-cash, account-to-report, global reporting, master data management
Core Skills: Superior problem solving skills, critical thinking skills, leadership qualities, executive influencing skills, communication and consulting skills, team/interpersonal skills, and strong Finance and Operations background, ability to quickly learn and assertively engage with resources at all levels within the organization, global awareness and sensitive to multiple cultures
Project and Change Management Experience: Project planning, portfolio management, change management, business case development and experience using change management and system implementation methodologies. Prior experience leading systems implementation projects through the full life-cycle preferred. PMP certification is an asset
Systems Experience: Experience partnering with the Information Systems department and managing system implementation projects, SAP, Shared Services systems (e.g. Concur, VIM, Trintech, GetPaid), Understanding of workflow tools, MS Office (Excel, PowerPoint, MS Project, Visio)
Shared Services Experience: Service management, operational metrics and scorecards, and experience within a progressive global shared services operating model (preferred)
Lean Experience: Preferably exposure or involvement in Kaizen facilitation and execution process mapping, and ability to identify, prioritize, and implement continuous improvement ideas and initiatives. Lean Green or Black Belt is an asset
PC literacy: Interested and ability to quickly learn and productively use new software applications
Language: Fluent in English. An additional language is an asset
Travel: Occasional, limited travel to other BSC sites may be required

Director Process Improvement Resume Examples & Samples

Collaborates with the VP of Quality and Patient Safety and executive leadership to identify, prioritize and implement improvement initiatives
Serves as a member of the QPS Department's executive leadership team to formulate department priorities, address staffing and budget issues, and implement key programs and projects
Independently and with DFCI leadership, evaluate systems and processes for improvement. Develops innovative approaches to integrate and enhance our efforts on safety, reliability, quality, cost, patient/employee satisfaction, and efficiency
Oversees and manages a portfolio of high-priority improvement projects to ensure they are adequately staffed and resourced
Leads, supervises, and mentors members of the process improvement team during improvement projects
Coordinates the development and implementation of Institute-wide education and training initiatives in process improvement, safety, and reliability
Provides or oversees expert consulting and guidance to staff throughout DFCI regarding process improvement, safety, and reliability. Coaches and mentors teams on scoping projects; selecting metrics used during and after improvement projects; and developing long-term sustainability plans
Leads program development and coaching to disseminate process knowledge and process capability (skill, knowledge, behaviors) across the Institute
Responsible for recruitment, training, and management of process improvement professional staff
Masters Degree in industrial and/or management engineering or related technical training from an accredited program; PhD preferred
At least 10 years of process improvement experience for Master's trained engineer; 3-5 years for PhD trained engineer
At least 3 years management experience preferred
Expertise in CQI techniques (e.g., Lean, Six-Sigma), safety and reliability science, and change management

Director, Lean Process Improvement Resume Examples & Samples

Strategic data-gathering, analysis and presentation
Facilitate teams in Lean events (lead Rapid Process Improvement Workshops and Kaizen events)
Able to facilitate and train in basic and advanced lean concepts
Able to influence across departments and levels of authority
Identify leaders and coach front-line staff and middle managers in process improvement
Assist the Medical Director in developing financial impact models and metric dashboards
Work closely with local physician and executive champions to ensure sustainability of the Lean methodology within Southwest Medical Associates
Collaborate with other groups within Optum to bring best practices
Present findings and ideas to a broad group of constituents
Prepare reports on progress and barriers
5 years of process improvement experience
5 years of experience with Lean methodology and facilitating improvement events
5 years of experience in building long term strategy
3 years of healthcare experience
Exceptional data/analytical and communications and facilitation skills
Intermediate-level Excel skills and high proficiency with PowerPoint

Process Improvement Specialist Resume Examples & Samples

Support and coordinate updates to ASRC Federal process documents and chair CCB activities
Support the internal audit and independent program review programs
Participate in contract transitions ,AS9001, AS9100 and CMMI initiatives
Monitor Key Performance Indicators of ASRC Federal Core Process Life Cycles and coordinate improvement actions
Track and manage corrective actions to completion and evaluate effectiveness of corrective action
Disseminate written policies and procedures
Confer with program managers regarding quality assurance activities
Analyze data and information to identify trends
Perform other duties as determined and assigned by the Director of Quality Assurance
BS and two (2) years of related experience in a services organization with preference for aerospace, IT or Engineering
Proven history of being detail oriented, organized,with excellent writing and communication skills
Microsoft Office suite skills (SharePoint and MS Project desired)
Candidate must have coursework, internship or some experience in supporting AS9100 or ISO 9001; CMMI process compliant exposure is a plus
Preferred candidate will be certified by the American Society for Quality (ASQ) in Quality Auditing, ISO 9001 Lead Auditor Certificate, and have completed Introduction to CMMI for Development and Services
US Citizenship is required

Process Improvement Specialist Resume Examples & Samples

Business Improvement. To drive a standardised process improvement methodology to prevent reoccurrence of customer facing defects and significantly reduce non-conformance costs
Influencing Business Decisions. Influence decision making with the Business to follow the principles for Lean to deliver the vision of an Ideal State for their site. Give direction on how significant changes should be applied and to convince and “sell” which are the correct options
Problem Resolution. Resolve issues through problem resolution and validation of root cause
Workshop Facilitator. Delivery of Lean Principles , Tools and behaviours across the organisation to help educate and influence the workforce to create a better environment for the Company and themselves
Best Practice and Innovation sharing. To support the identification of new ideas and Best Practices and enable the sharing
Comprehensive knowledge of Lean principles and tools like Value Stream Mapping, Kaizen, 5S, Root Cause Analysis, Problem Solving
Skilled in working with data and creating business cases
Clear communication and influencing skills for all levels of the business
Training and workshops content creation and delivery
Previous work experience in an Operational environment
Hands-on working style

Process Improvement Specialist Resume Examples & Samples

Experience with process measurement and analysis tools
Experience with team facilitation, education, and training
Experience with conducting presentations
Experience with Microsoft Office suite, Visio, and Microsoft Project
Experience with statistical analysis acumen
Knowledge of engineering and IT processes
Knowledge of LEAN-Six Sigma and related methodologies

Senior Quality Analyst / Process Improvement Resume Examples & Samples

At least fifteen (15) years of experience in the federal IT contracting market required
At least ten (10) years of experience in a quality assurance manager or process consulting role required
Prior experience as a project manager or functional manager
Practical, working knowledge of CMMI-DEV, CMMI-SVC, ISO 20000, and ISO 9001
Experience as part of a SCAMPI appraisal team. CMMI DEV v1.3 Training
Experience as part of an ISO 20000 or ISO 9001 audit team
Ability to work with minimal supervision while still meeting quality of work, budget, and schedule constraints
Experience in the delivery of products and services in the Federal IT contracting environment is preferred

Junior Quality Analyst / Process Improvement Resume Examples & Samples

Design, develop, and deliver process training
Provide process mentoring to projects and service centers
Provide quality assurance oversight to projects and service centers
Support OPE in preparing for process audits or appraisal activities
Help maintain the organizational process and its supporting process assets, and implement process improvement ideas
Support the OPE’s organizational measurement program
Bachelor's Degree from an accredited college or university required
At least five (5) years of experience in the Federal IT contracting market
At least three (3) years of experience in a quality assurance manager or process consulting role required
Ability to design, develop, and deliver training
Practical, working knowledge of MS Project, Word, PowerPoint, Excel, and SharePoint
Ability to work with a wide range of people at all levels within the organization
Experience in the delivery of products and services in the Federal IT contracting environment preferred
Experience as part of an ISO 20000 or ISO 9001 audit team preferred
Experience as part of a SCAMPI appraisal team preferred

Process Improvement Specialist Resume Examples & Samples

Contribute to refinement and continuous improvement of technology development methodologies, processes, practices
Contribute to building an environment where continuous improvement of the development process is in focus and where everyone’s common goal is to deliver outstanding software as fast as possible
Understand the challenge and help teams implement set of processes that best fit their need
Actively try to identify areas of improvement and conceptualize methods on how to be more efficient
Act as change agent, facilitate and drive the process change to practitioners
Partner with related teams to define and build into SDLC processes appropriate mechanisms and controls to address relevant IT Risk and compliance concerns
Promote Agile practices and principles across functional teams
Serve as a senior team member, responsible for
You are experienced with working in engineering teams, with practitioners of SDLC disciplines, understanding concepts of IT Risk, Project Management, IT Governance and broader IT eco system
You have a good understanding of communication, group dynamics and coaching
You are not afraid to raise issues and propose the change
You care about learning new things and improving existing challenges
You have passion for agile, pragmatism about what agile looks like during a transformation and a genuine commitment to helping people and organizations get better at what they do
Development Teams - team guidance and support in close cooperation and collaboration across all roles and functions
Technology Management Roles - Present change and its impact, propose change initiatives, gain group consensus and approval, exchange ideas and align change activities
Project Management – facilitate alignment of PM and SDLC frameworks
BA/BSc or equivalent work experience required
Over 10 years of experience in software development and/or project delivery
Good knowledge of Scrum and Agile principles
Excellent communication, facilitation and relationship building skills
Diverse change management experience across multiple organizations, teams, products, environments and technologies
Ability to facilitate discussion at all levels of the organization to resolve conflicts
Good understanding of approaches for scaling Agile (e.g., Discipline Agile Delivery (DAD), SAFe, LeSS)
Expert knowledge of the fundamentals of software development processes and procedures
Good knowledge of Agile development methods/techniques (such as User Stories. Test Driven Development, continuous testing…)

Global Operations Process Improvement Intern Resume Examples & Samples

Lean/Six Sigma concepts and tools
Process Mapping and Analysis
Presentation and communication

Global Manager Process Improvement Resume Examples & Samples

Defines process improvement strategies to achieve strategic program objectives
Acts as a key contributor to both quantitative and qualitative benefits to support program valuation
Leads large (50+ FTE) teams of cross-functional and cross-divisional experts to establish as-is process definitions and process baselines across entire domains (e.g. Clinical Operations, Regulatory Affairs, or similar) in multiple business units and geographies
Selects and provides expert guidance on process design and improvement best practices, tools, processes, and governance policies on major cross-divisional process improvement programs
Leads the definition of a process deployment and training strategy for a given domain (5,000 – 15,000 associates, globally), coordinating closely with project management to define risk management and contingency plans
Conducts strategic analysis on new opportunities and supports program management in the proposal of new large projects (20 MUSD +)
Contributes to maintaining a central knowledge repository on process improvement
Supports the re-architecting of standard operating procedures, work instructions and user manuals

Process Improvement Lead Resume Examples & Samples

Establish and monitor metrics relative to Lean Six Sigma programs, projects and initiatives
Bachelor level degree is required
Lean and/or Six Sigma Black belt certified by a nationally recognized board is preferred
Demonstrated ability to manage multiple projects successfully is required
Ability to learn and apply statistical analysis to complex business problems

Director of Process Improvement Resume Examples & Samples

Provide guidance for the plant’s Lean vision and assist in the development of a Lean Deployment Roadmap for the site
Train and educate the workforce & leadership in Lean principles
Develop a cadre of leadership from across the site that will build momentum for change
Act as the Chief Change Agent in driving Lean implementation across the business
Plan and lead regular Kaizen events
Lead efforts to simplify / standardize processes and eliminate waste
Provide guidance in the establishment of new lines and equipment installations
Work within the Operational Excellence (OpEx) organization to facilitate continuous improvement throughout the organization
Additional duties may be assigned, as needed
Bachelor’s degree in Engineering or Business
12 plus years of professional experience working in manufacturing and/or engineering, including at least 3 years of experience working with Lean Manufacturing and/or Toyota Production System (TPS) practices
Bachelor’s degree in a technical discipline, e.g. Industrial Engineering (i.e. BSIE), Mechanical Engineering (i.e. BSME), or related fields of study
Extensive experience leading the implementation and/or deployment of Lean Manufacturing and/or Toyota Production System (TPS) initiatives
Proven expertise in Process Improvement and/or Continuous Improvement methodologies (e.g. Kaizen, 4Q, Six Sigma, DMAIC, Gemba / Genba, etc.); relevant certifications are a plus
Experience working in broad aspects of manufacturing operations (Quality, Production, Maintenance, Engineering, Demand & Supply Planning, Inventory Management, Project Management, etc.)
Fluent in English – French and Spanish are beneficial

Process Improvement Specialist Resume Examples & Samples

Leading and implementing improvement initiatives across AFI
Conducting Root Cause Failure Analyses (RCFA)
Investigating problems and requirements of projects
Developing and evaluating reasonable alternatives by collecting and evaluating all necessary data while assisting in developing and implementing solutions
Utilizing technical expertise and leadership skills to identify, initiate and implement significant process improvement activities
Integrating Six Sigma/Lean or similar methodology into process improvement activities
Providing leadership and oversight of projects using Project Management principles (from start to completion)
Developing new process / product capabilities
Leading and/or supporting kaizen activities across the enterprise
Participating in full potential and strategic planning events
Working with plant personnel and corporate quality on quality / yield improvement initiatives
Performing other projects and activities as required to achieve expected business results
Bachelor’s degree in a technical or related field or equivalent experience
Proven experience with implementation of successful projects
Ability to lead and participate in a cross-functional team environment
Willingness to perform occasional supervisory and off-shift work in support of the organization
Excellent communication skills (verbal, written and presentation)
Computer proficiency Microsoft Office (email, Microsoft Word, Excel, PowerPoint)
Ability to work different shifts is required (as part of process improvement projects)
Travel (50-75%)
Prior experience in wood or related products
Previous experience with the application of Six Sigma and/or Lean methodologies (or equivalent)
Previous experience with the use of Project Management methodology
Experience in Root Cause analysis techniques
Experience with computer-based statistical software (ex. MiniTab)

Process Improvement Resume Examples & Samples

Conducts benchmarking, activity modeling, and surveys
Gathers, analyzes, and quantifies performance data and measurements
Work with technical subject matter experts
2 Years, with a B.S./B.A. in a relevant degree program OR possess the equivalence of 10 years direct experience in lieu of a degree

Senior Process Improvement Resume Examples & Samples

Develops and facilitates discovery sessions, planning meetings, training sessions, and facilitates process improvement meetings
Able to gather data and work with technical subject matter experts
4 Years, with a B.S./B.A. in a relevant degree program OR possess the equivalence of 12 years direct experience in lieu of a degree

Principal Process Improvement Resume Examples & Samples

Provides consulting and recommendations to managers, supervisors, and the workforce on the implementation of quality and process improvement initiatives
Proposes, tailors, and develops quality/process re-engineering improvement efforts (to include the applicable documentation) to provide return-on-investment or operational improvement
Additional duties as identified and assigned
6 Years, with a B.S./B.A. in a relevant degree program OR possess the equivalence of 10 years direct experience in lieu of a degree

Process Improvement Resume Examples & Samples

Provide a plan to understand existing Customer IT, requirements management, Systems Engineering, verification and validation, Operational Technology, Platform IT, subcontracts management, CM, and QA processes, recommend changes, and document these changes to the existing Customer IT processes
Work with Customer personnel to develop and document changes to the Customer IT, requirements management, Systems Engineering, verification and validation, Operational Technology, Platform IT, subcontracts management, CM, and QA processes, procedures, and instructions incorporating cybersecurity tools, techniques and practices for shipboard use
Establish management and engineering processes consistent with IEEE Standard 15288
Implement ITIL v2011
Prepare, write, and present reports and briefings as required
Will receive direction from the IA Lead
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering. Experience may be used in lieu of a degree. Master’s Degree highly desired
Must have a minimum of 6 years of experience
Must have a current DoD Secret security clearance, and may be required to obtain a higher security clearance and successfully complete a Counter-Intelligence Polygraph
Experience with the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) and DoDI 8510.01 “Risk Management Framework (RMF) for DoD Information Technology (IT)” in support of ship delivery
Experience with US Navy or US Coast Guard
Familiarity with DoDD 8140.01 “Cyberspace Workforce Management”
Familiarity with IEEE Standard 15288
Must be able to work collaboratively across agencies and physical locations
ITIL Practitioner
DoDI 8570.1-M Compliance at IAT Level I
Experience with four or more of the following
Security COTS integration
Security Incident Event Management
Insider Threat Monitoring
Operating System Hardening
Vulnerability Assessment testing
Identification and Authentication schemes
Public Key Infrastructure and Identity Management
Cross Domain Solutions
Computer Network Exploitation (CNE)
Computer Network Operations (CNO)
Malware Analysis
Reverse Software Engineering
Security engineering

Engineer Process Improvement Resume Examples & Samples

Effectively uses Chemical Engineering skills to identify, evaluate, and resolve technical operational issues when unit assigned engineering staff is unable to do so
Utilizes a broad set of process engineering tools effectively in plant optimization, evaluation and design and informally instructs others in their proper application and use
Coaches unit process engineers in project development which includes following the work process, calculation methods, and documentation requirements
Functions as process design engineer on assigned projects. developing PFDs, P&IDs, and multiple design data sheets for a variety of process equipment and processes
Reviews process design work of other projects for compliance to engineering standards, work processes and good engineering practices
Functions as lead and owner/operator process engineer directing and reviewing EPC firm work on multidiscipline projects when assigned
Consults with other engineers as a SME on a specific type of chemical engineering unit operation or other sub-discipline
Assists in the technical development of engineering staff through mentoring less experienced engineers, informal training in Chemical Engineering skills and tools, and formal training within their area of expertise
Fluent in current version of Aspen Plus or equivalent simulation software is required
Operational experience with and a detailed understanding of at least one chemical manufacturing process technology is highly desired
Operational experience with and a detailed understanding of a chemical manufacturing process technology practiced at this site is preferred
Proficiency in several Chemical Engineering sub-disciplines (fluid flow, heat transfer, distillation, other mass transfer, process control, modeling, reaction engineering) is required
Development of one specific Chemical Engineering sub-discipline to a local expert level is highly desired
Operational and design experience with Ethylene and Ethylene Oxide production is highly desired
Proven analytical thinker with conceptual understanding and ability of applying experience and knowledge to identify best solutions
Demonstrated ability to solve complex problems and identify appropriate resources
Knowledge of sound engineering practices
Demonstrated ability to build relationships across all organizational lines
Shall possess excellent written, verbal communication, and presentation skills
Must be proficient in use of Microsoft Office, Internet, E-mail, and Technically Relevant Applications
A minimum of a Bachelor’s Degree in Chemical Engineering from an ABET accredited university with 15+ years of related experience is required
Seven to ten (7-10) years working for an owner operator in the Chemical Industry is required
Three to five (3-5) years working for an EPC firm or equivalent is highly desired

Process Improvement Practice Manager Resume Examples & Samples

Partnering with key stakeholders, and more broadly into TS Product, Sales, Client Service and Banking Business Operations, to Identify and drive joint business / technology process improvement opportunities and solutions
Initial opportunities include -
Certification and demonstrated knowledge of Lean and Six Sigma methodologies
Hands on manager with well-developed problem solving skills, who can drive change, influence and lead across business and technology
Demonstrable experience in a change management or a process improvement role
Knowledge of Treasury Services
Excellent communication skills, with the ability to relate well with a diverse group of stakeholders
Rigorously holds oneself and others accountable for achieving individual and organizational - performance objectives
Demonstrate critical analytical thinking
Constantly challenges status quo and drives innovative thinking

Continual Process Improvement Lead Resume Examples & Samples

5 + years of experience improving business processes to better align IT budget and achieve greater control over budget activities through more effective guidance across the entire Planning, Programming, Budget and Execution lifecycle at a Civilian Public Sector Agency is required
Professional services experience and/or specific relevant industry experience is required
Must be a U.S. citizen with ability to obtain security clearance
Requires a Bachelor’s degree
3+ years of experience and or general understanding of the interrelationships between Process Improvement and Performance Management, Portfolio Management, Database Management, Data Integration & Analytics is preferred

Process Improvement Lead Resume Examples & Samples

Deliver project improvements to drive cost savings, defect reduction, improve customer experience, and ensure PHH meets all regulatory and compliance goals
Define and obtain the necessary data, and then calculate financial savings for projects. Work with finance as needed to incorporate project financial savings into operating budget plans and forecasts
Define and obtain the necessary data, and then calculate the impact of project improvements on Operating metrics such as cycle time and defect rate. Work with finance as needed to incorporate project metric improvements into operating budget plans and forecasts
Lead and manage completion of projects to drive continuous improvement in revenue and cost out of the business through more effective business by streamlining operational processes, eliminating non-value added or duplicate efforts, waste and other related defects in the business process
Lead or support pilots for a modified process and provide data to leadership and clients as applicable to demonstrate performance of the pilot
Be an effective LSS resource
Be an effective LSS team player with confidence to make routine decisions, resolve issues, follow through on commitments, and consider the interests of the entire team. Recognize results as part of the reward
Flexible to changing operations, leadership or customer needs
Provide support where possible to Green Belts and Green Belt trainees by mentoring them on team leadership, establishing and maintaining project timelines, and using the appropriate LSS methodology
Deliver results with energy to achieve breakthrough levels of improvement in customer satisfaction, process capability and quality
Provide innovative ideas to continually build the Lean, Six Sigma, project management, change facilitation, problem solving and results oriented skill sets into operating business resources
Minimum of 3 (three) years business experience in roles with increasing levels of responsibility
Experience in Operations, Finance, Service, or Technology preferred, Financial Services or direct Mortgage Industry experience strongly preferred
Practical experience with Six Sigma and Lean transactional implementation and facilitation is preferred
Track record of successfully leading teams and significant process change initiatives
Training in process continuous improvement methodologies is preferred. Professional Quality certification (i.e. ISO 9000, ASQ, Six Sigma, Lean Six Sigma, Lean, etc.) strongly preferred
Bachelor’s Degree (preferred in engineering, IT, finance, or operations); MBA is preferred
Minimum experience of at least 1 completed Green Belt project strongly preferred
Excellent listening and influencing skills to drive change, link VOC to operating metrics and performance, and drive business wide transformation around LSS
Able to facilitate and drive change in a fast paced and “ever changing” environment leveraging his/her strong interpersonal and influencing skills
Able to make difficult decisions, have tough conversations and deal with difficult situations with confidence and respect for all involved
Excellent project management, facilitation and time management skills
Capable of analyzing data to make sound decisions on suitability and effectiveness of corrective and preventive actions
Comfortable in ambiguous situations and rapidly changing, high sense of urgency type environments
Excellent written, visual and verbal communication skills. Ability to communicate effectively to direct and motivate team and others, maintaining a persuasive and credible presentation style at all levels of the organization
Capable of creating crisp, concise and powerful discussion documents / presentations to communicate concepts, strategies, findings and action plans to Operating Leaders
Proven attention to detail, with excellent analytical, critical thinking, problem solving, and personal organization skills
Results based, collaborative, transformational, task / detail oriented, people focused Leadership style
Strong team player, inclusive & open minded approach
Proven change agent with high say/do ratio and strong interpersonal skill set
Capable of facilitating dramatic process & defect driven cost reductions while enabling the operational areas to rapidly respond to significant growth opportunities
Proficient with Microsoft Office Software including MS Outlook, Excel, PowerPoint, & Word

Process Improvement Co-op Resume Examples & Samples

Pursuing an undergraduate degree in Industrial Engineering with a business focus , Mechanical Engineering with a business focus, Electrical Engineering with a business focus, Finance, Business Administration, or related field
Must be a sophomore or a Junior at time of Co-op and able to complete the co-op prior to graduating
Ability to successfully handle a wide variety of activities, priorities and confidential matters with discretion and on time

Process Improvement Resume Examples & Samples

Assists facility leaders to implement best practices and identify process improvement and cost-savings initiatives
Assesses and analyzes all aspects of bed management performance for potential improvement opportunities, including
7+ professional experience
4-5 years relevant work experience

Process Improvement Leader Resume Examples & Samples

Ability to negotiate and influence key personnel across multiple business units and geographies, while influencing positive change through awareness, understanding, acceptance and engagement
Experience deploying Lean and/or Six Sigma (DMAIC, DFSS) process improvement methodologies via tangible work experience
Excellent analytical skills with a strong working knowledge of problem solving, root cause analysis, and associated solution implementation
Ability to operate independently; a self-starter who can define and manage their specific day-to-day work efforts
Works effectively with diverse, cross-functional and multicultural teams
Strong facilitation, oral communication, and written communication skills
PC proficiency in Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)

Process Improvement Expert Resume Examples & Samples

10 years of related experience
Program Management Certification (PMP, RTN Level 6)
Six Sigma certified (Green Belt, RTN 6s, etc)
Strong customer relations experience, team building skills, influence management
Facilitation Experience
Practical experience with a minimum of 3 program management processes such as
Integrated Program Development Deployment Experience

Process Improvement Leader Resume Examples & Samples

Plan and assist in implementation of identified projects
Analyze areas of concern to identify process improvement
Ensure contract quality and timeliness standards are met through process improvement projects
Use analytical and business process management to develop full scale project plans to improve
Collect, evaluate, and data to report on progress of projects
Perform project evaluations and assessments for results
Provide contract support to through process improvement
Bachelors Degree from an accredited university or college in a related field such as Business Administration or Liberal Arts. (Preferred – Work Experience in lieu of accepted)
Minimum of two years of progressive experience in an office environment
Demonstrated ability to prioritize and organize simultaneous workflow duties
Minimum of 2 years of experience in Government management (preferred)
Document examination experience

100

Cdqi Director Process Improvement Resume Examples & Samples

Provide strong leadership, partnership and subject matter expertise to multiple cross-matrixed teams to ensure the data quality exists in CDQI systems
Asses / Analyze current data processes and flows of existing systems from Data quality stand point with the goal of providing input on improvements
Develop and blend technology and business strategies for CDQI new market assessments, strategies and implementations
Supports Leadership with presentation planning, developing and effective communication by utilizing data and metrics applicable to the CDQI program
Partner with various Optum organizations to develop a CDQI data quality strategy
Engage and mobilize internal / external matrixed partners, vendors in the execution of data sources and data rules / logic that meets key technology initiatives
Drive collaboration and execution on risk and quality related initiatives
Provide leadership across the CDQI teams, Local IT, and Optum IT
Manage 1-2 direct reports with expectations to grow the team over time
Develops sound business intelligence requirements (e.g., standard / ad hoc reporting, dashboards, scorecards, visualization, analytics)
Leads and develops programs to identify and analyze applicable source data (e.g., internal / external data feeds, systems, databases, “sources of truth”)
Develops design data flow (e.g., data acquisition, formatting, dependencies), data models (e.g., relational / dimensional, logical / physical, new subject areas), and partners with business partners to ensure data standardization (e.g., enterprise standards)
Leads the design / definition of data validation rules and transformation logic (e.g., ETL)
Drives business intelligence / reporting solutions as defined in technical specifications
Ensure that operational documentation is updated to include system maintenance / update changes
MBA or equivalent degree
10+ years of experience in the healthcare industry
10+ years of administrative / leadership experience (work in the payer and provider fields both a plus)
Demonstrated ability to work in a highly matrixed organization
Demonstrated ability to bridge clinical, financial and administrative priorities, personnel, and skills
Knowledge of RAF and STAR
Strong interpersonal skills and ability to build relationships
Strong presentation, writing and negotiation skills
Strong consulting skills
Ability to influence others
Demonstrated leadership and management skills
Willingness to travel up to 75% or as determined by business need
Familiarity with government pay for performance programs
Six Sigma / PMP certification and / or exposure

101

Director, Service & Process Improvement Resume Examples & Samples

Strategy and Planning: Plan, develop and refine the overall service excellence and process improvement strategies to be implemented across all the clinical applications Support. Develop business case to demonstrate value proposition to the organization (e.g. service improvement, cost and timeline reduction, staff productivity increase etc.)
Leadership: Provide overall leadership to application support teams in the area of service and process improvement. Lead, coach, instruct and develop process owners and improvement teams in the definition, documentation, measurement, analysis and continuous improvement of support services
Service Level and Delivery Management: Plan and direct development and implementation of data collection processes and reporting artifacts (e.g. customer experience baselines, executive reports, portfolio reports etc.). Demonstrate knowledge of getting data and information from the various ticketing systems and presenting them in the executive level-appropriate format. Direct monthly status reporting of all project activities, incidents, problems and current system performance, user satisfaction and capacity measurement metrics
Performance Management: Define, develop and direct preparation of executive "dashboard" view of all existing services, OLAs, and customer issues for both IT and client’s senior management
Project management: Define and execute a variety of projects to effect service and support process changes using industry standard process improvement methodologies, and tools including Lean, Six sigma, business modelling, ITSM
Client Relationship Management: Coordinate closely with key stakeholders and functional users to map the service delivery and support processes and look for potential cycle time reductions, productivity savings and key performance indicators across Apps Support and report to senior management to inform decision-making. Liaison with multiple IT disciplines (i.e. infrastructure, service desk, software development) to define, build and implement Operations Plans to facilitate improved customer support solutions
People development: Coach and mentor others how to develop and implement sustainable process improvement using industry standard process improvement methodologies
Subject matter expertise in lean principles of teamwork, methodology, business benefit, innovation and customer focus
Solid understanding of service capability maturity concepts, service optimization, organization systems/workflows and process mapping
Demonstrated ability to get results through others not under direct supervision and to aid people change their working practices
Excellent consultative, communications, listening and analytical skills, and being able to make decisions in matrix environments
Successful track record in managing process redesign initiatives, facilitating communication and alignment while bridging and influencing diverse stakeholders to achieve organizational objectives
Strong ability to balance encouragement of new and innovative process ideas with emphasis on simplification, efficiency and superior customer experience
Successful track record in coaching and mentoring staff in the matrix environment to help them change their behaviour from reactive issue-solving to planned and scheduled opportunity generation and capture
Other European languages a plus
10+ years of work experience in managing service delivery IT organizations in multinational companies in regulated industries (e.g. Pharma preferred, Telcos, Banking)
10+ years of experience in working with diverse groups and clients to achieve consensus around complex process and service improvement initiatives
Proficiency in Agile and Scrum methodologies
Proficiency in Lean and/or Six Sigma principles and delivery methodologies (e.g. ITIL/ITSM)
Minimum 3 to 5 years project management experience and project management certification
Minimum 3-5 years’ experience of working autonomously in remote locations while coordinating several continuous improvement activities, potentially across several locations

102

Process Improvement Expert Resume Examples & Samples

Gather relevant, factual information and data in order to solve quality related problems
Resolve issues by identifying and applying solutions from acquired Six Sigma, Lean, technical experience, etc
Study, recommend and implement process improvement initiatives in an Agile, FDA Regulated environment
Work effectively/ productively with all stakeholders of the process by developing a team atmosphere Responsible for tracking and reporting all project progress, successes and failures. Interacts with many different functions to implement Quality and Efficiency goals
B.S. in engineering or an alternative Bachelor’s degree program
Certification as a Six Sigma Black Belt, Highly desirable
Certification as a quality engineer (e.g. CQE) Preferred
5+ years’ experience in a Quality Engineering role; Medical device strongly preferred

103

Process Improvement Resume Examples & Samples

High impact presentation, oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear, concise and actionable
Vendor Management experience required
Exceptional alliance building, influencing and organization navigational skills. Able to impact key stakeholders and operational owners through well-articulated strategies backed up with metric driven value statements enabling a transformation/change to current state
Demonstrated analytical ability and judgment; able to see and solve problems holistically, sometimes with limited information - comfort and ability to manage ambiguity
Solid planning skills, business acumen and ability to span boundaries
Able to undertake research and to translate strategies into manageable and credible organization interventions
Ability to challenge the status quo, drive innovative thinking and provide superior leadership to staff in order to motivate to successful implementation and drive significant change
Ability to manage multiple projects and deadlines
Ability to project a well-disciplined professional image
Self-motivated, results oriented and driven to achieve objectives
Must be proficient with MS Office (Word, Excel, PowerPoint & Outlook)
Exemplifies and demonstrates the values and competencies of ADP's leadership expectations and principles of Stellar Service, (STARS)
5-7 years' experience in a business management role
Demonstrated ability to champion change and foster a culture of continuous improvement
Effective at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation; proven flexibility, adaptability and reliability; excellent analytical skills

104

Manager Process Improvement Resume Examples & Samples

Manage and monitor the progress of assigned projects. Lead key initiatives as assigned by the senior leadership team
Lead to Seek & identify opportunities for improvement through various methods including: extensive data analysis, sit-ins, reporting, call listening, customer/employee feedback, financial analysis
Lead to Size & Quantitatively evaluate (using practices such as sampling, modeling, data extraction/ collection/ analysis, and reporting) opportunities in order to define multiple process improvement projects
Lead Performance results evaluation for each project
Ensure cross functional issue resolution and escalations are enabled, ensuring projects delivered successfully against objectives. Act as an escalation point to remove barriers that may impede projects progression
Devise actionable plans for implementation of improvement opportunities that drive increased revenue, customer satisfaction, and/or reduced operating costs
Apply best-in-class practices and methodologies to improve processes and yield results efficiently and effectively
Independently manage and implement projects through working with stakeholders, clients, and cross-functional colleagues
Pro-actively manage and develop strong relationships within the organization
Provide process engineering support and work closely with other groups within the company to gather and analyze data to present findings
Core Competencies: Leadership; Management; Analytical; Adaptable; Innovative/Creative, Team player and Collaborative; Results Oriented; Accountable; Problem-solver; Customer Service Orientation; Independent; Energetic self starter who thrives in a fast paced environment
Superior Analytical and Critical thinking skills
Proven experience in leading and managing a team at a high performance level
Strong communication skills - all levels
Undergraduate degree in Engineering, Computer Science, Business and/or related process improvement experience
4-7 years of applicable work experience in seeking, sizing, and delivering projects as well as managing teams
Experience designing, implementing and improving processes
Advanced level skills in data analysis with MS Excel / MS Access
Strong understanding and experience in Lean Six Sigma is preferred (Green-belt or Black-belt is desired)
Highly developed project management and communication skills
Experience working within cross functional teams
Energetic self starter who thrives in a fast paced environment
Solid working knowledge of telecommunications infrastructure, products and services
Understanding of general business management, product management, product development and product marketing

105

Process Improvement & Product Development Manager Resume Examples & Samples

Leading plant activities to support design of new products, modify existing designs, improve production techniques, and develop test procedures
Providing engineering and technical solutions that involve new techniques, technologies, or concepts
Analyzing technology trends, human resource needs, and market demand to plan projects
Conferring with plant leadership and production staff to determine engineering feasibility and cost effectiveness
Advising plant leadership on developments which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations
Working with Product Development, Sales, Marketing, and Operations Management identifies opportunities for new products for the facility
8+ years of engineering experience in a manufacturing environment
Demonstrated Project Management skills
Knowledge of process improvement techniques, such as Lean Manufacturing and Six Sigma
Previous experience with new product development and implantation, and introduction
Strong experience with equipment maintenance techniques, such as Failure Mode and Effects Analysis (FMEA), Total Productive Maintenance (TPM), Reliability Centered Maintenance (RCM), Predictive/Preventive Maintenance, etc. and the ability to teach these techniques to others

106

Lead Process Improvement Resume Examples & Samples

Support Lean Six Sigma projects through successful completion resulting in improved process quality, financial results, and customer satisfaction
Bachelor level degree is required, Master’s degree such as MBA preferred
Lean and/or Six Sigma Black belt certified by a nationally recognized board is advantageous (not essential)
Relevant process improvement work experience (preferred)
Excellent facilitation skills
PMP certification advantageous (not essential)

107

Process Improvement Specialist Resume Examples & Samples

Facilitates the execution of the Global ACES strategy through local management and support teams
Develop, train, and mentor site management, associate and project teams on the ACES philosophy and project management
Extensive data analysis and data mining as necessary to identify root cause issues, develop action plans, measure impact of actions taken, and adjust as necessary to ultimately solving the problem
Oversees segment of site and Audible Network project portfolio as assigned, assisting individual project managers with execution and delivery of results
Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact
Help drive site and business communication, including project updates and other initiatives through approved communication plan
2 years of experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts
2 years of experience in Project Management
Experience facilitating and presenting to groups
Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis
Experience leading and/or participating in structured process improvement activities such as Kaizen Events
Mastery of SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab)
Advanced degree (technical or MBA) preferred
Self-starter capable to taking initiative and working with minimal direction

108

Manager, Process Improvement Resume Examples & Samples

Lead teams of business and process experts to review end to end Value Stream utilizing Lean Six Sigma methodology
Conduct end to end process analysis, lead Kaizen sessions, and analyze existing data with an emphasis on improving user experience and increasing workflow efficiency
Develop easy to understand interaction models, value stream and data analysis and effectively communicate to all levels of organization
Advocate and recommend end to end sustainable solutions and lead teams to execute on all recommendations within committed timelines

109

Process Improvement Champion Resume Examples & Samples

Training and developing various levels of DMAIC problem solving globally and other continuous improvement stakeholders in a variety of Lean/Six Sigma process improvement tools and techniques
Working with business leaders to identify and scope new Lean and process improvement opportunities, and assisting in sequencing and tracking for the client
Developing and delivering project and program presentations to all levels of management
Assisting the business to identify, realize, and track the business and economic benefits of a project
Supporting and educating process owners on business process management, to include metrics to support management of a process, and metrics to show the realization of improvements, both from a performance aspect as well as an economic aspect
Leading, facilitating, and executing simple (single department) to complex (across functions) initiatives or events using Lean, Six Sigma, DFSS, Org Design and other process improvement methodologies to deliver specific business results
Leveraging company sites through benchmarking, best practice sharing, and transfer of Kaizen activities
Providing regular activity reports to business managers through vice presidents
Building strategic initiatives such as annual roadmaps and 3-5 year plans
Bachelor’s degree in Engineering, Administration, Management or Education
6+ years of proven history engaging in a matrix organization
Lean or Six Sigma certification through an accredited entity
Personal experience in leading change and facilitating through Kaizen events
Proven success designing and meeting KPI goals, including reducing supply chain costs, improving through-put, shortening cycle time, and improving inventory turns
An advanced degree
7+ years of experience in a leadership position as a change agent
7+ years of experience in Lean, Six Sigma or process improvement in complex manufacturing facilities
Experience with ceiling or paper manufacturing
Formal Lean training
The ability to travel domestically, internationally and work daily in Lancaster, PA

110

Process Improvement Leader Resume Examples & Samples

LEAN/Six Sigma Black Belt certification, or equivalent work experience in deploying collaborative problem-solving techniques in an impactful way; Lean Sigma MBB certification a plus
Well-developed project leadership and portfolio management capabilities, with demonstrated success leading multiple cross-functional, cross-business, and cross-cultural projects simultaneously
Proven track record of financial savings resulting from the application of LEAN/Six Sigma methodologies and effective change management in services environments
Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
Strong interpersonal and relationship-building skills; demonstrated executive presence. Track-record of working “with” and “through” colleagues at all levels
Experience deploying LEAN and/or Six Sigma (DMAIC, DFSS) process improvement methodologies via tangible work experience

111

Senior Manager, Op Process Improvement Resume Examples & Samples

Partnering with Operations leadership to establish standards and goals for operational readiness efforts, scope projects, defining staffing requirements, and forecast
Sets direction, resolves problems and provides guidance to members of Operational readiness team
Manages Quality Risk Adjustment Operations Readiness portfolio of projects and priorities to address business and operational needs
Manage / expand all project intake / implement technology to enhance process and efficiency
Manage EDPS data and process remediation from an end to end perspective
Managing external PM vendor relationships
3+ years of experience with process improvement efforts through direct working application in an operational or other environment
Experience partnering with Operations leaders to design and/or execute project or remediation efforts
Deep knowledge of QRA Operations and have established relationships with key QRA and other Optum business partners
Strong ability to manage multiple complex working relationships and manage conflict well

112

Manager, Continuous Process Improvement Resume Examples & Samples

Manages a team of professional continuous improvement analysts and process managers who are responsible for delivering improvements across the enterprise
Manages planning and execution of the continuous improvement projects', programs’, or portfolio's activities and resources to ensure that established cost, time, and quality goals are met
Provides hands-on team leadership and subject matter expertise in coaching, mentoring, and developing employees in the use of process improvement principles, methods, and techniques including Lean, Six Sigma, Theory of Constraints, and other applicable approaches
Develops and delivers Continuous Process Improvement training
Effectively interface with a wide variety of people both internally and externally to ensure service delivery that satisfies business strategy at lowest cost
Drives "As-is” and “Future State” analysis to identify process improvement through exemplary process design/improvement/management skills using proven best practice techniques such as Lean Six Sigma or equivalent
Develops processes and procedures that increase the effectiveness and efficiency throughout NRG
Collaborates with business managers and end users to define business requirements of proposed enhancements to existing processes, system changes or customer experience enhancements
Prioritizes process improvement projects based upon business case analysis, including financial measurement
Promote an environment of trust, engagement and support through mentoring team members
Assigns continuous process improvement professionals to approved improvement projects based on skills and availability
Manages and delivers large-scale, cross-functional continuous improvement projects
Coordinates and communicates with business process owners and IT teams that affect or are affected by customer operations processes
Manages selection, motivation, development and evaluation of staff
Implementation management, ensuring consistency with corporate strategy, consistency of process across projects and customer satisfaction with the products. Ability to meet deadlines and project expectations are critical
Provides analytical and technical solutions to difficult system/customer related problems
Develops and implements new processes to streamline workflow
Assists in establishing metrics that track and illustrate how improvement efforts contribute to business performance and report them accordingly
Able to work effectively and build relationships with people at all levels. Must be able to motivate team members and be able to coordinate cross functional processes and others not under his/her direct supervision
Able to work effectively both independently and with teams. Excellent problem solving skills and able to use good judgment to make recommendations and decisions
Must demonstrate attention to detail, grasp of the big picture and be highly analytical
Must have strong structured thinking skills and technical aptitude
Effectively communicates with executive management, other employees and external customers both verbally and through presentations and other written documents
Ability to establish new processes and systems
Strong project management and organization skills - delivers to milestone dates, manages resources effectively, and can juggle multiple activities at once to accomplish goals
Ability to think strategically
Excellent personal computer skills within a Windows environment including spreadsheets, presentations, databases, and word processing
Knowledge of statistical analysis (including time-series, sampling, probability, regression, linear programming, and forecasting)
Employ Lean Six Sigma methodologies and analytics into organizational operations to accomplish business objectives; Lean Six Sigma Black Belt preferred; Green Belt required
The ability to lead kaizens, and strategy events for all brands and segments within Nrg
Manage multiple projects for multiple function s and brands at a time
Support onboarding and off boarding employees
Be a change agent
Host and create lean / six sigma training(s)
Assess and interpret customer needs and process requirements for improved operational efficiencies and customer service

113

Task Lead-deliverables & Process Improvement Resume Examples & Samples

Support process improvement initiative to document client's operations, controls, and financial management key processes and identify opportunities and solutions for process controls
Manage client's program performance and outcome reporting requirements including the following kinds of reports and deliverables: program/project management status and outcomes, performance metrics, financial management and budget reports, audit preparation / audit response, GAO response, OMB business case, Congressional questions / information requests, ad hoc information / data calls
Liaise with multiple client contacts in remote locations, who are information owners, to understand and develop responses to reporting requirements, plan/schedule/obtain leadership review and approval, and submit within deadlines
Advise clients on content requirements, tone and style, manage deadlines with multiple deliverables simultaneously and often on urgent basis / short timeframes
Meet or exceed targeted billing hours (utilization)
Data Analysis / Logical Thinking skills
Client Communication skills
Process Analysis / Process Documentation skills
Internal Controls / Process Controls skills
Data Visualization / Tableau skills
Ability to work overtime required on occasion
Ability to sit in an office environment for long periods of time

114

Continuous Process Improvement Leader Resume Examples & Samples

Provide leadership and direction to cross-functional team empowered to execute the Lean Six Sigma strategy for process improvement
Deliver breakthrough levels of improvement in process capability, producibility of designs and business processes to reduce defects and attain world-class levels of quality through completion of a training program on Lean Six Sigma philosophy, theory, and application tools / tactics
Facilitate, train, and coach team members in the use of Lean Six Sigma tools
Work with operating leaders and teams to uncover and assess lean Six Sigma opportunities for GE and its suppliers
In conjunction with the Master Black Belt quality leaders and Quality Champions, serve as a change agent in institutionalizing Lean Six Sigma quality
Constantly seek, share, and implement best practices
Lead and facilitate cross-functional project teams
Communicate teams’ progress to Champions, Business Leaders, and Master Black Belts
Bachelor's degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in process improvement)
At least 3 additional years of experience in a Process Improvement position
Change agent with strong credibility and influence in the organization
Demonstrated ability to motivate others and achieve results
Strong analytical and quantitative skills; statistically literate and familiar with Six Sigma quality concepts and tools
Customer-focused in defining quality and establishing priorities

115

Senior Manager, Process Improvement Resume Examples & Samples

Lead various initiatives acting as the Business Analyst and integration point between IT and the Finance community
Document and/or review business requirements
Help define the proposed solution in partnership with Finance and IT architects
Coordinate workshops and discussions to facilitate the review of current and future mode of operations
Review proposed system solutions, and assess the impact to Bell’s processes and impact on upstream and downstream systems (SAP ECC, SAP BW, SAP BPC, Non-SAP)
Actively participate in the definition, planning and execution of testing, data validation, training and change management activities
Work with Bell IT and outsourcing resources to design and implement system changes
Participate where required on other initiatives lead by colleagues
University degree in Finance or Information Systems
Proficient with Microsoft Excel (incl. Pivot Tables)
Knowledge of SAP systems including ECC, BW, and Business Planning and Consolidation (BPC)
Highly analytical, meticulous and conscientious
Ability to handle multiple streams of work under pressure and meet tight deadlines
Experience with systems implementation, system testing and project lifecycle
Professional Accounting Designation
Knowledge of Visual Basic

116

Process Improvement Specialist Resume Examples & Samples

Support process improvement tasks as part of an overall Strategic Management Contract under the Government Program Management Office (PMO) at the Department of State
Support project tasks for Process-related tasks including assessment, selection, development, socialization and subsequent integration of processes into the client environment
Support general PI activities, including facilitation of process design and implementation of PI tasks, based on specific task/process area skill requirements, in coordination with the client
Collect and analyze data necessary to assist client in creating an integrated service support vision via staff interviews and facilitated process development meetings
Perform technical writing and communications support for entire client organization, including editing and reviewing of documents
Ability to plan, design, document and implement effective document management processes using document creation tools such as MS Visio, PowerPoint, SharePoint and/or other document management tools
Manage and report on project tasks efficiently and effectively, including integration, communication, and accurate resource/skill requirements
Prepare responses/reports for ICF PM, client and other government staff
Prepare management and technical presentations on general business processes, specific PI tasks and deliver or support delivery of the presentations
Work as part of the overall ICF Project team to deliver high quality services and products to government clients

117

Analyst / Senior Analyst, Process Improvement Resume Examples & Samples

Perform analysis and research to generate insights and develop solutions
Partner with cross-functional teams to design and implement solutions
Play an active role in thought leadership activities and investigating opportunities for process improvement
Produce and maintain all project related documentation (e.g. Visio process maps, project plans, issue logs, communications, training guides, etc.)
Excellent analytic skills, both quantitative and qualitative
Strong interpersonal skills, ability to collaborate and be a team player
Ability to encourage collaboration and influence multiple stakeholders without direct authority
Strong professional presence, effective communication and presentation skills
Outstanding time management and good organizational skills
Self-motivated, enthusiastic and able to work independently
MS Office Skills, specifically, Power Point, Visio and Project
Bachelors Degree, preferably in business or information systems/technology
Six Sigma Training/Certification (Green or Black Belt)
Data Analysis experience
Consulting background
Experience delivering projects within an Agile framework
Previous role in Sales, Account Management or Implementations
Knowledge of financial industry and card products a plus
Knowledge of APQC Process Classification Framework a plus
Knowledge of Global Commercial Payments products, processes and systems is a plus

118

Quality & Process Improvement Specialist Resume Examples & Samples

5+ years experience in process improvement, quality management system and project management
Ability to do multi functional tasks to work with appropriate teams for the development of reporting needs
The candidate should have excellent communication skills and is able to build a strong relationship
Experience working in a Service Delivery/ Professional Services/ Engineering OR IT Outsourcing industry is an advantage

119

Process Improvement Specialist Resume Examples & Samples

Bachelor's degree and five (5) years of experience OR an Associate's degree and eight (8) years of related experience
Experience in process improvement with frameworks such as CMMI, CM or ISO
Experience with software configuration management lifecycle, auditing, documenting QA/QC processes, and QA testing
Proficiency with MS Office Suite to include SharePoint, MS Project, Word, Excel and PowerPoint
Training or certification in one of the following areas: CMMI, CM, PMP or ISO
Ability to pass a government security investigation which requires US Citizenship or Permanent Residency
Provides process improvement across the organization
Coordinates, plans, and collects information on quality assurance activities, process management, process improvement, and operations analysis
Supports the development of process, Quality Assurance /Quality Control

120

Process Improvement Resume Examples & Samples

Review, edit, and revise standard operating procedures, task instructions, process documents, templates, and other documents as directed
Conduct audits of processes and products throughout the work-cycle
Perform inquiries and cause analysis as directed to render a finding
Perform courtesy spot checks on request
Initiate, perform, or support PI efforts based on observations or customer direction
Maintain the PI/PPQA documentation in accordance with best business practices
Perform Software Engineering Institute (SEI) Capability Maturity Model Integration (CMMI) process improvement tasks and activities
Prepare for and participate in Standard CMMI Appraisal Method for Process Improvement (SCAMPI) related activities
Advise management of risks that may affect project schedules
A bachelor's degree in Business and 7 years of relevant work experience (or 3 additional years’ relevant experience in place of a degree) is required
Demonstrated high level experience in using MS Office suite products (MS Word, Excel, PowerPoint)
Demonstrated knowledge of quality control and quality assurance principles and practices
Demonstrated knowledge of Process Improvement; CMMI training and/or experience preferred
Demonstrated Experience with effective written and oral communications skills and abilities; including presentation and briefing experience
Works well with a team or independently
Active DOD TS/SCI clearance
Direct experience in working with CMMI for development projects
Direct experience as a SCAMPI team member
Active DOD TS/SCI Clearance
Ability to work with a team
Work with Team Leader, team members, service area personnel, and customer to perform Quality Assurance activities and Process Improvement projects
Integrate individual efforts into the team’s overarching mission
Handle multi-tasking and changes to tasking
Be able to execute tasking with minimal guidance

121

Technical Data Development Process Improvement Lead Resume Examples & Samples

Work with stakeholders and Subject Matter Experts (SMEs) to develop tech data standard practices utilizing best practices and lessons learned
Define, generate and maintain tech data quality metrics for all engine programs
Establish standard approach and processes for tech data development/management across all programs
Solidify tech data “closed loop” process, for flight safety and urgent tech data changes
Develop common supplier proficiency, standard work and evaluation criteria
Identify and/or develop and maintain, desktop and instructor–led courses for tech data development process
Develop and implement world class tech data generation, modification, review and approval processes for all engine programs, for internally generated and outsourced tech data
Adopt and manage robust turnback analysis and process improvement methodology
Establish training curriculum and monitor tech data generation proficiency levels for all engine programs
Manage the Engineering Change, Design Influence, and Logistics Support Analysis (LSA) processes as they pertain to tech data
Attend and participate in industry standard meetings – AIA, ATA, etc
Bachelors degree in Engineering or similar technical discipline
8-10+ years experience in technical data development, management and delivery
Understanding of industry, regulatory and DOD standards and formats for technical data/publications desirable
Candidate must be able to work with multiple subject matter experts and stake holders in a collaborative capacity to develop common standard work and policies for technical data
Knowledge of partner and supplier management would be a plus

122

Engine Data Analysis Process Improvement Lead Resume Examples & Samples

BSME / AE or equivalent
8-10 years experience in controls and/or systems engineering of gas turbine propulsion systems
The ideal candidate will have the following skills/abilities

123

Associate Director, Process Improvement Resume Examples & Samples

Lead the simplification and improvement of business processes by analyzing the existing processes and make recommendations to the business owners
Facilitate client workshops, document business requirements and develop them into a business case and process automation solution design
Develop sustainable, repeatable and quantifiable process improvements
Lead the execution of approved process redesign projects while being able to analyze and measure effectiveness of business processes; research best business practices to establish benchmark data
Partner with internal business and strategic organizations to define end-to-end robotic process automation solution blueprints and roadmaps
Partner with external vendors and internal organizations for product selection and implementation
Minimum ten years of experience in an IT Environment with three years of experience using automation tools such as Automation Anywhere, Blue Prism, Amelia, UIPath and Work Fusion
Bachelor's degree from an accredited college or university/relevant work experience required; six sigma certification perferred
Experience with process analysis and requirements gathering; utilizing six sigma methodologies, specifically focused on Finance processes
Strong communication, presentation and interpersonal skills are required; ability to successfully establish relationships and communicate at all levels of the organization
Strong leadership skills with ability to focus and perform in a time-sensitive environment

124

Process Improvement Leader Quality Resume Examples & Samples

This role is to act as the manager of the Zone Process Improvement Unit, managing risk as global experts for in-line inspection & testing while reducing the cost of quality non-conformance
The position will also require the holder to act as Category Lead (Senior Project Implementer) for one of the 3 category teams, with all the key accountabilities of that position
Participate as an active member of the European FSQ Executive
Assist in the development and the delivery of the FSQ strategy
Provide budgetary control for EPIU
Be responsible for the development and appraisal of the E PIU team members
Manage PIU category teams of Senior Project Implementers (band 6) and Project Implementers (bands 4-5)
Responsible for the development and delivery of the E PIU planning process
Provide a saving in material, labor and utilities of an agreed monetary target/ year via identifying losses and waste & rectifying them
Application of technical expertise to develop and validate new and existing Processes or Process Improvements
Organization and analysis of commercial, technical and process information to assist development and implementation of Process Improvements
Use experience to identify risk to product, packaging and business, evaluating potential impact of Process Improvements
Develop and deliver new technology strategies
Degree, ideally in an engineering or science related discipline
Significant food industry experience in an Operational or Quality role
Ability to identify and understand food safety and quality issues
A proven goal orientated self-starter capable of being remotely managed
Team player, capable of working in areas outside of expertise by drawing on team skills when required
Highly proficient project management skills and ability to manage changing project deadlines and priorities with ease
Task focused with strong organizational and planning skills
Effective at building and maintaining internal and external relationships
Able to work effectively in environments with different culture and language
Excellent communication skills in written and spoken English, as well as local language as required
A history of effective people management
The job holder should have innovative skills, especially the ability to identify and “sell” opportunities for the future benefit of the business
Job holder should have the ability to effectively communicate with all levels of staff

125

Manager Process Improvement Resume Examples & Samples

Understand the Lean, Six Sigma training and principles for application within cross functional business units in order to drive profitability of business and benefit view at the enterprise wide level
Supports the Lean Directors with the implementation of Kaizen events
Consults on Lean project plans and reacts and revises as appropriate to meet changing needs
Assists in managing cross functional teams on planning, data management and milestone tracking for the implementation of strategic initiatives
Takes ownership for planning/managing the execution of Store Lean initiatives and activates on cost management and productivity
Identifies misses and opportunities and proposes solutions to increase financial performance,
Knowledge of financial and operational processes; analytical skills to diagnose root cause

126

Director Continuous Process Improvement Resume Examples & Samples

Provide direct oversight of the Operational Excellence organization
Active member of Management Team with the shared responsibility of supporting and/or leading specific efforts to enable the sustaining of a reliable patient supply while addressing Consent Decree requirements including remediating Allston Quality Systems, upgrading the facilities and equipment and establishing capable, compliant manufacturing processes for Cerezyme and Fabrazyme
Use Operational Excellence (OE) and lean enterprise principles and resources to drive rapid and effective change
Lead the OE organization and ensure that capabilities are in place to deliver against goals and commitments
Monitor, report and assure transparency of performance throughout organization
Establish departmental and individual goals and objectives in alignment with site goals and priorities. Identify performance improvement targets and metrics. Ensure capabilities and capacity in place to effectively deliver on all departmental commitments and performance targets
Strengthen overall leadership and organizational capabilities in area of responsibility. Build and sustain high performance management team and ensure strong alignment and coordination with other functional groups at the site
Identify the required resources and expertise, implement the appropriate team/departmental structures and establish the required processes and communications to enable department(s) to effectively deliver on all commitments
Ensure effective utilization of resources by ensuring robust employee development, performance management, succession planning, and rewards and recognitions practices in area of responsibility
Manage headcount and expenses in area of responsibility to meet approved spending plan while achieving all departmental commitments and project objectives
Motivate, retain and develop key employees. Build and sustain employee engagement by creating a culture of execution and an environment within which individuals and teams can excel and continuously improve
Key Responsibilities may differ among employees with the same job title and may change over time, in accordance with business needs
Bachelor’s Degree in the Life Sciences or Bio/chemical Engineering and at least 12 years of progressive operational/change management leadership experience or equivalent
Or Master’s Degree in the Life Sciences or Bio/chemical Engineering and at least 10 years of progressive operational/change management leadership experience or equivalent
Progressive management experience in at least one other core functional area (Manufacturing, Quality) is ideal
In-depth knowledge of biopharmaceutical cGMP manufacturing operations
Demonstrated ability to mentor leadership teams and devise and deploy strategic change initiatives with significant business results
Demonstrated and recognised ability to select and successfully deploy appropriate change methodologies and management decision support systems
Demonstrated ability to develop self; build high performance teams and develop others
Excellent communication skills and ability to influence and build relationships across the broadest constituencies both internal and external to the site
Excellent people leadership and change leadership skills
Excellent problem solver and abple to generate innovative solutions to broad range of issues
Knowledge of cGMP manufacturing operations
Ability to set ambitious and realistic targets, drive execution and build culture of continuous improvement and accountability

127

Process Improvement Specialist Black Belt Resume Examples & Samples

Cooperate with Engineering Operations team in mapping out a new structure for Engineering procedures, and maintaining / improving the structure which is compatible with local GE Quality Management System - which covers the required engineering tasks from regulatory and operations perspective
Maintain new template for procedures, where possible make the procedures common with US procedures and Aviation handbook
Produce guidelines for procedures to ensure common approach
Ensure the relevant Engineering Departments produce effective procedures compliant with overall map and guidelines
Ensure continual review and improvement of procedures
Initially assist the role of Chief of ISM, and potentially fulfill that role
Ensure compliance with procedures by auditing of the procedures
As much possible ensure compatibility with local GE procedures and NPI project
Cooperate with Operations led Process Improvements to Engineering Quality Management System
Graduate of Engineering, Process/Information Management or related field (or equivalent in knowledge/experience)
An ability to build and understand cross-company business processes
Experience in implementation of Process Improvement concepts
Project Management and team organization experience will be a key differentiator for the successful
Candidate
Ability to influence others and create cohesive groups
Willingness to work with virtual teams

128

Assistant VP-process Improvement Resume Examples & Samples

Provides direct leadership, oversight and accountability for the operational effectiveness of the PI organization at PSG
In conjunction with the PI VP Operations, President Practice Operations, Group VPs and CFOs, develops the annual PI strategic plan for PSG
In conjunction with central support team, develops measurement tools to track and trend operational efficiency and financial performance
Executes the strategic plan of the PI organization at PSG
Prioritizes performance improvement and labor management work based upon the needs of the business and in accordance and alignment with PSG strategy
Works collaboratively with PSG and physician practice leaders to develop process improvement and labor management standards and controls followed by execution and sustainability of standards
Manages PI PSG team to establish staffing/productivity management support, including specific productivity goals to be accomplished, and directs the activities of PSG aimed toward meeting those strategic goals
Identifies productivity opportunities and recommends solutions to the appropriate PSG individuals
Provides input on the utilization of PLUS and Labor Comparative Reports; applications used to capture and report statistical values used for managing labor costs based on relative value units
Provides training and report interpretation, at the division and practice levels, for PLUS
Continuously monitor productivity performance using recognized tools and software
Develops, oversees, and improves daily operations, policies, systems and procedures necessary to support cost reduction and system utilization goals
Serve as resource for productivity standard development
Directs and/or Leads cross-functional process design teams to develop and implement solutions to complex operational problems
Provides direction and manages PSG team to ensure standardization and consistency; Communicating routinely with PI VP Operations to ensure alignment across organization
Manages direct reports in a remote and matrix environment
Effectively negotiates and balances the needs of PSG and physician practice operations
Ensures that variations to labor standards are analyzed and escalated to leadership
Identifies the learning and development needs for the PSG PI team and works with PI central education team to prioritize education development
Works with PI VP Operations to adjust PI strategies to respond to changing business needs
Escalates issues to PSG or PI VP Operations as necessary
Attracts, develops, and retains talent to ensure succession plan
Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”
Bachelor’s degree required, Master’s degree required
10+ years healthcare experience required preferably with HCA
Previous management responsibilities required
Performance improvement and/or Management Engineering related experience required
Experience and skills in consulting, hospital operations management, health care financial management, and strategic planning and relationship management required

129

IT AS Manager, Process Improvement Resume Examples & Samples

Grow CPI work within a specific region (ASPAC)
Lean and/or Six Sigma Black belt certified by a nationally recognized board is required
6-10 years’ relevant experience is required
Previous experience leading process change projects related to the implementation and use of six sigma approach is required
Ability to apply statistical analysis to complex business problems

130

Plant Process Improvement Champion Resume Examples & Samples

Utilize technical expertise and leadership skills to identify, initiate and implement significant process improvement activities
Collaborate with Production Value Stream Manager, Technical Resources and Maintenance to develop value stream road map for improvement
Work directly with the Fabrication Value Stream Team to identify opportunities and execute projects in the Fabrication Value Stream
Lead and execute Kaizen events that support opportunities for waste reduction or elimination in the Fabrication Value Stream
Organize and analyze data sets that outline the systematic improvement opportunities in the Fabrication Value Stream
Drive proactive problem solving and root-cause elimination at all levels of the fabrication value stream
Direct the activities of Kaizen teams, Maintenance support personnel, production employees and support staff
Strong Influential leadership, facilitation and meeting management skills
Ability to leverage relationships to drive results
Process Improvement execution and facilitation experience
Computer proficiency including basic skills in Minitab, Infinity or similar statistical software
Ability to gather and analyze data sets from multiple sources including; Data Historian, Infinity, Access, SAP, and other plant or ABP systems to identify opportunities and accurately assess situations

131

Internship Process Improvement Resume Examples & Samples

Support HR Manager in HR process excellence (e.g. Performance Management cycle)
Support in updating and implementing (local) policies and procedures (e.g. Employee handbooks)
Work on the analytical side of Human Resources, analyzing all the processes in HR and how to make them more effective
Ad hoc activities when needed
3rd or 4th year student in Human Resources, Business Administration or related fields
Excellent analytical skills (Excellent Excel is a must)
Academic, volunteering or previous internship experiences related to Human Resources are a plus (please include in your CV)
High organizational skills and great attention to details
Ambitious, autonomous and information seeking attitude
High energy level and an interest in the challenges of the retail industry
Passion about the brand

132

Lead Process Improvement Specialist Resume Examples & Samples

Provide leadership and Lean Six Sigma expertise in assigned area, for breakthrough levels of improvement in customer satisfaction, process capability, quality and cycle
Provide Lean Six Sigma expertise, leadership and direction to cross-functional project teams
Serve as a change agent in institutionalizing Lean Six Sigma quality, in conjunction with the Master Black Belt(s) and Quality Champions
Minimum of 3 years in manufacturing, supply chain and/or process improvement
Demonstrated track record of strong customer focus
Strong commitment to simplification and lean culture
Strong desire to learn, adapt and grow personally

133

Lead Process Improvement Specialist Resume Examples & Samples

Deliver breakthrough levels of improvement in process capability and control to reduce defects and attain world-class levels of quality
Demonstrated commitment for process improvement
Prior shop operations experience

134

Process Improvement Lead Resume Examples & Samples

Drive Performance Excellence (PEX) projects across various service lines
Connect with senior management to identify program execution opportunities by PEX team
Lead PEX programs and is accountable for the successful execution of the project. Accountability includes driving the project through various phases of the project
Drive process improvement and design methodologies, and help business achieve results
Identify and lead process improvement projects that support strategic imperatives through the use of Six Sigma methodology
Formulate effective & credible mechanism to continually enhance, measure, track and report overall performance of engagements
Bachelor's or Master's degree in related field of expertise with a focus in quality management
8-10 yrs of work experience in the related field for Manager and 7-9 yrs of work experience in the related field for Team Manager
Extensive consulting experience on Shared Services/transaction based processes
Certified Green Belt
Excellent prioritization skills and solid project management experience including large transformational initiatives
Excellent interpersonal and communication skills, consulting, negotiation skills, flexible, change adaptive
Success Measures - Adherence to timelines, Effective institutionalization of a program & High Customer satisfaction

135

Director Product & Process Improvement Resume Examples & Samples

Provides direction and is accountable for ensuring that the Biologics/Antigen Continuous Improvement Department and FFaST teams operates to the defined standards
Provide leadership and direction to ensure Deviations, Change Controls, CAPAs, and regulatory commitments are met on time and with the highest standards of quality
Provide Industrial Performance (IP) Expertise to the Antigen Management Committee and work closely with IP team. This includes being the direct liaison to and from the IP group to the MC. As the IP representative, be accountable for developing, educating and ensuring adherence to the IP standards and processes
Ensure 5 year Master Plans are defined, developed and maintained for Viral and Bacterial Manufacturing Areas with MC approvals. Works with site leadership to incorporate requirements into Site Master Plan
Provides leadership and establishes departmental objectives to align with site vision for safety, quality, productivity, cost, continuous improvement, and employee involvement
Provide direction, evaluate and develop performance of direct reports
Help in resolution of problems or introduction of changes in their respective areas
Set performance standards and evaluate performance
Provide career development and training advice and set short term and long term goals
Provide regular feedback to direct reports on company and departmental operations
Manages headcount and expenses in department to achieve site objectives and meet budget expectations

136

Specialist, Process Improvement Resume Examples & Samples

Lead the Atlantic Test Centre Blueprints program, coordinating with associates and operations team to drive process alignment, process documentation, Blueprints programming and content management
Responsible for project delivery of internal initiatives
Responsible for identifying, prioritizing, and implementing Atlantic Test Centre processes & system improvements across the Field Services organization
Understanding the business and working with cross functional teams
Identify issues/gaps through insight finding & data mining, and partner with appropriate teams to resolve said issues
Track all changes and measure improvements resulting from implemented recommendations
Partnering with Field Operations to assess impacts of any change introduced to ensure processes are updated and proper change management is followed
Analyze data to quantify gaps / opportunities and make appropriate recommendations to drive process improvements
Support executive deep dives and analysis
Knowledge of Atlantic Test Center Processes
Able to identify and understand trends; able to synthesize and translate results into actionable items
Ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
Ability to manage competing priorities and deliver results in short timeframes
Ability to lead and influence at a cross-functional level to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages teammates to excel
Experience in Microsoft Office applications, mainly in Excel and Powerpoint
Visio and Blueprints experience an asset
Bilingualism is an asset

137

Process Improvement & Operational Excellence Resume Examples & Samples

Collaborate with senior executives to ensure strategic plans are defined and business objectives are delivered. Interact with peers to ensure alignment and synergy
Lead activities related to strategic goal identification, roadmap development and detailed work stream planning and execution (resource requirements and availability, governance, budgeting, scope containment, risk mitigation, program management)
Lead the process improvement function which will manage project planning and execution of critical cross-functional operational initiatives linked to the achievement of key strategic objectives. Create highly effective cross-functional working teams. Coordinate efforts of internal process owners and subject matter experts
Provide program tracking and reporting – Define timing, tools and the process for collecting updates across the teams relating to progress on key activities, completion of deliverables, issues and decision status. Manage strategies and projects for the organization and be responsible for providing a corporate-level view on all high-priority strategic projects
Assist in the development and application of Tribune Broadcasting’s strategic mission and vision
Communicate complicated matters in a simple, structured way to senior management. Formulate clear, high-impact presentations
Use analytical skills and judgement to solve problems with limited information at hand
Lead integration, consolidation and transition related to mergers & acquisitions
Manage Tribune Media’s indirect procurement function. Work with business partners to develop solutions which best support and deliver value capture and growth. Develop overall purchasing objectives and strategies, and lead development of strategies specific to all indirect spend categories

138

Senior Manager, Process Improvement Resume Examples & Samples

Co-leads cross-functional process design teams to develop and implement solutions to complex operational problems
Performs monitoring of throughput metrics and analysis of variances
Assists in designing meaningful and realistic action plans for the implementation of process improvement solutions
Serves as a facilitator, technical advisor, and analyst on the use of process improvement (i.e., Six Sigma and Lean Management) tools and techniques and analytical techniques
Mentors facility leadership and frontline teams to build internal process improvement capability
Bachelor’s degree in a relevant discipline required
MBA, MHA or advanced degree in related healthcare field strongly preferred
8 years professional work experience required
2-4 years relevant experience required
Experience within healthcare operations required
Lean certification/training required
Lean facilitation and coaching experience required
Effective team building skills
Demonstrated track record of delivering results and attaining goals
Proven experience as a project manager including success in implementation and sustainment
Must have extensive PC skills including spreadsheets, databases, flowcharts, and presentation applications
Must possess executive level interpersonal skills and the ability to work within a matrix environment
Must have strong analytical, written, verbal, meeting facilitation, and presentation skills
Willing to travel approximately 60% of the time

139

Director, Process Improvement Resume Examples & Samples

Meets with Clinical Operations, Service Line and PI leadership to identify and prioritize process improvement initiatives
Leads cross-functional process design teams to develop and implement solutions to complex operational problems
Performs data mining and review of financial and clinical data to assess for operational and financial opportunities
Designs and recommends processes, systems, procedures, and operational changes to increase efficiency and effectiveness
Assist in designing meaningful and realistic action plans for the implementation of process improvement solutions
Monitors and maintains project work plans for each initiative to ensure successful implementation
Actively communicates with Clinical Operations, HSC and facility stakeholders to manage the project expectations and activities
Assists service line clinical experts in the establishment of operational work measurements and staffing standards
Fosters a culture of high performance and continuous improvement that values learning and a commitment to quality

140

Director of Transformation & Process Improvement Resume Examples & Samples

Leads the development of projects and resultant project plans related to the finance transformation initiative through project teams comprised of experts across various businesses, support functions and consultants/contractors
On a broad Company basis, presents project plans, analysis, alternative recommendations, and cost benefit analyses to appropriate stakeholders, executives, senior management and the steering committees while leading the evaluation, definition and development of project parameters goals and timeframes
Initiates and ensures the implementation of highly complex and high impact corporate projects within the major strategic program with the involvement of the key selected contributors
Architects the standardization of financial processes and procedures across the Company and will participate actively with outside Public Accountants as the changes to the support transactional processes occur
Provides the oversight and direction for process changes / improvements to support the central Shared Services organization and other divisions under the CFO. Accountable for performance metrics and directs escalation procedures to ensure that the business requirements are met
Interacts with senior management in the development and understanding of strategies, determines and leads the initiative to develop the service levels and performance metrics to support the strategic direction
Directs the development, implementation and evaluation of accounting systems and internal controls, and coordinates and manages the completion of various projects concerning these systems within areas of responsibility
Leads team responsible for analysis, support and process improvement for divisions under the CFO by identifying, evaluating, and implementing systems and procedures that are cost-effective and meet business requirements. Provides support for key activities including analysis, requirements definition, implementation and change management impacts
Oversees the establishment of project teams, assignment of responsibilities, management of system changes required for departmental support of new processes and facilitation of regular meetings in order to meet project goals and timelines. Informs all appropriate personnel of department’s plans, programs and operations that affect their areas, and encourages feedback from all employees to increase productivity
Identifies recruits, selects and manages project team members and provides oversight and direction to team. Develops department’s employees through orientation, training, establishment of objectives, communication of rules, and constructive discipline
Bachelor’s Degree and at least 8 years of experience with mergers and acquisitions, financial analysis, platforms and reporting, financial statement evaluation and/or interpretation of financial processes or High School Diploma/GED and at least 11 years of experience with mergers and acquisitions, financial analysis, platforms & reporting, financial statement evaluation and/or interpretation of financial processes
Knowledge of financial accounting, federal, state and local regulations
Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
At least 4 years of experience planning, developing, and managing departmental expense and capital budgets
At least 4 years of experience directly managing people, including hiring, developing, motivating, and directing people as they work
Willing to travel up to 15% of the time for business purposes (within state and out of state)
Master’s Degree in Accountancy or MBA
CPA designation
Intermediate level skill in Microsoft Access (for example: designing and creating simple queries, modifying data types, adding dates, working with required fields and/or creating labels)

141

Manager, Process Improvement, CP Resume Examples & Samples

Responsible for project delivery of external and internal initiatives impacting Field Operations
Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope
Provide regular updates on project status to senior management
Identify new opportunities and provide recommendations to deliver benefits for the organization
Lead a team of associates responsible to coordinate the Site Visits in Ontario (BND Controller)
Develop and implement tactics to reduce cycle time and streamline the site visit process
Excel at critical thinking, with ability to turn data into intelligence and clearly articulate impact of change
Fully proficient in MS suite including Excel, PowerPoint and Visio
Knowledge of Field Operations and/or BBM and/or Network
Experience with project delivery and execution

142

Process Improvement Specialist Resume Examples & Samples

Work closely with finance hub and division leaders to identify efficiency, cost and quality improvements that relate to business goals
Lead, Implement and/or Facilitate process improvements depending on the nature of the individual project role
Communicate at all levels, in a manner that develops trust and credibility across the organization
Develop documented processes that ensure high financial control environment is achieved
Fulfill any task assigned by the direct supervisor in accordance with the professional experience and area of expertise
Economic background (graduate of Academy of Economic Studies or similar)
3+ years strong computer experience – MS Office; Strong Excel skills
Strong analytical skills, ability to work with large amounts of data and produce meaningful insights and information
Must be able to communicate well both verbally and in writing, create reports, deliver presentations
Ability to manage the constructive deployment of Lean Six Sigma program methodologies
Professional and with a service-oriented approach
Ability to prioritize issues
Self-motivated, results oriented
Good command of English language (comprehension, written and speech)
Other languages a plus

143

Manager, Fulfillment Process Improvement Resume Examples & Samples

Effective prioritization, planning and execution of performance and process improvement initiatives
Develop and share best practices across network. Ensure there is standardization of processes across the fulfillment network and sharing of best practices between operations as the network expands
Responsible for leading, developing and building out a team
Partners with the Sr. Manager, Fulfillment Network Operations, to ensure on-the-ground training and execution of SOPs are following the desired process flows, and that operational metrics are achieved and sustained via continuous process improvement initiatives
Ownership of key fulfillment network strategy project management, working closely with cross-functional team members to develop and implement satisfactory solutions; lead, support, and oversee prioritization of initiatives that have a positive ROI for Goods
Build out actionable business cases to support developing and implementing fulfillment project charters; obtain stakeholder alignment, identification of project risks and develop risk mitigation plans; obtaining financial approval and implementation of budget for fulfillment initiatives & warehouse equipment needs
Effectively communicate information to all levels of the organization through extracting from databases, format into actionable data, creating project trackers, and sharing with stakeholders to keep Goods informed of continuous progress and improvement tactics
Oversees network expansion and/or consolidation within Groupon Goods warehouse nodes, as deemed necessary
Expert in industry standard process flow documentation
Experience developing and implementing engineered labor standards a plus
Knowledge of warehouse & labor management systems, and their ability to contribute to higher productivity
Management savvy to build partnerships & influence without direct authority when working with warehouse personnel
Deep working knowledge of eCommerce warehouse fulfillment
Solid collaborator, who can work cross-functionally to build and implement solutions
Ability to quickly produce initial results & iterate to perfection
Experience partnering across functional areas in a large organization
5+ years of hands-on experience in supply chain/fulfillment process improvement & project management
Bachelor’s degree or above
2+ years of experience hiring, developing & building teams
Experience in the Retail / eCommerce industry preferred

144

Director, Process Improvement Resume Examples & Samples

Direct efforts across all verticals/departments to create a disciplined approach to continuously improving core processes to proactively identify and eliminate efficiency gaps
Drive operational redesign and process standardization to reduce tens of millions in SG&A annually. Lead scope definition, planning, budgets and project management for restructuring with a focus on B2B Sales and Operations
Influence Business Units to identify, prioritize and deploy Business Process Improvement resources across multiple initiatives
Initiate and lead the involvement of internal cross-functional teams in Sales, Finance/Accounting, Engineering, Legal and HR as appropriate in BPI efforts. Lead and prioritize cost-reduction efforts across all functions through data centric financial analysis
Develop the North America SG&A budget to advance expense reduction initiatives with a focus on payroll / professional service expenses
Plan and optimize headcount; develop performance reporting to track progress against OP targets and budget
Ensure employees & professional service costs in the correct cost center for better analysis and reporting
Directly supervise a team who solves problems in a changing and fast-paced, dynamic environment

145

Manager Process Improvement Accounting Resume Examples & Samples

Bachelor’s or Master’s degree in Accounting or Finance
Strong experience in a dynamic multinational finance environment
Extensive knowledge of Oracle, HFM; Coupa, Traveldoo, 3SS preferred

146

Process Improvement & RPA Manager Resume Examples & Samples

Meet with senior management at existing and potential clients to discuss their needs and match these to Accenture offerings
Attend or organize round tables, seminars, etc
Work with solution architect & account teams to tailor the offering to the exact needs of the customers
Develop Operations Solutions with a clear value proposition and business outcome
Partner effectively with Account teams to source and sell new opportunities, understanding the client’s business priorities and operational challenges
Develop real world solutions to resolve client business needs
A minimum of 4 years of experience in one of the following areas: HR, Finance/Accounting, Supply Chain, Marketing or Procurement
Experience leading teams

147

Process Improvement Coop Resume Examples & Samples

Supports all departments with improvement and knowledge management tasks as assigned
Supports all departments with communication and administrative tasks as assigned
Updates intranet content and informational resources for consistency and integrity
Assists with monitoring intranet and SharePoint content and functionality
Assists with drafting corporate communications as assigned
Working towards a Bachelor’s degree or higher
Ability to write clearly and professionally for a general audience required with extreme attention to detail
Basic knowledge management and/or SharePoint experience is a plus
A willingness to learn new tools, applications, and business processes

148

Hmdo Process Improvement Senior Analyst Resume Examples & Samples

BS or BA from accredited college university or 4 years Military experience or HS Diploma and 4 additional years of work experience
Minimum of 2 years of Business Analysis experience
Minimum of 2 years of Professional, Project or Process documentation experience

149

Process Improvement Specialist Resume Examples & Samples

Co-ordinate process improvement projects to improve on processes, related to both compliance and cost-reduction
Liaison with inter-departmental teams to compile information for implementing process improvement related projects
Write validation study protocols when necessary, to obtain supporting data for the implementation of multiple projects
Assist the operations teams in the execution of the protocols
Compile and evaluate data from studies performed in a final report
Evaluate manufacturing, filling and packaging processes for effective and efficient operations and to implement improvements where necessary
Familiarize with filling and packaging equipment/parts and how they operate
Ensure accurate and timely completion of projects
Cross train on writing investigations to support the increased needs for completion to expedite product release
Assist the operations teams with root cause determinations and implementation of effective corrective/preventative actions for initiated events
Strong communication skills and presentation skills
Excellent organizational skills and detail oriented
Ability to manage across departments to drive projects to their completion
Ability to abide by quality standards
Bachelor of Science degree in a Quality/Science/Process related field
Minimum of a year experience in a manufacturing, packaging, engineering and distribution environment, within a pharmaceutical or FDA regulated operation

150

Cdqi Process Improvement Associate Director Resume Examples & Samples

Implementation of Quality Initiatives
Bachelor’s degree or greater or equivalent experience
5+ years combined experience within managed care/health insurance industry experience in government relations, network management, and/or legal/compliance
5+ years of previous experience in Program Management
5+ years of previous data analysis, process documentation, and process improvement experience
5+ years of previous experience interacting with business leadership
50% travel required, this could change to 25% after time, but initially it will be 50% travel
Experience in risk adjustment
Experience in Quality with a working knowledge of HEDIS
Strong knowledge of CMS Risk Adjustment and ICD-9 coding requirements and regulations
Lead a complex or multifunctional/multi-location team/organization
Six Sigma certification and/or exposure
Proven experience managing organizational growth and change
Well-honed communication skills (both written and verbal)
Ability to build strong relationships across a variety of stakeholders

151

Electronic Treasury & International Operations Continuous Process Improvement Lead Resume Examples & Samples

10 or more years of experience in operations/technology project management activities
Superior knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Strong reporting and data analytics background, with experience in development of operational metrics, KPIs, and KRIs
Strong presentation skills, ability to demonstrate and influence
Excellent computer skills, especially Microsoft PowerPoint, Visio, Excel, Project, and SharePoint applications

152

Process Improvement & Migrations Analyst Resume Examples & Samples

Support the HRSS Resource and Location strategy initiative through monthly tracking, reporting and analysis
Identify solid Requirements against both system & process improvement opportunities; Identifies activities that could be streamlined or eliminated
Lead and drive testing of process & system enhancements, provide objective track record of the results
Support and participate in execution of process & system improvements and enhancements; Regional transformation programs support from re-engineering side
Lead high value improvement efforts in functional discipline, across the region in support of business strategic and operational plans
Identifies when tasks/projects are not on track and takes appropriate action; Ensures performance standards are geared to business needs
Displays commitment to getting results
Actively seeks, uses and shares input/ideas of others
Develop an expert level understanding over given end-to-end process (HRSS product) including relevant systems
Support culture change toward one of continuous improvement and contribute to become a learning organization
Develops and maintain strong supporting partnership with Key stakeholders
Models teamwork and support with colleagues; Deals with conflicting time demands in order to achieve objectives
Stays up-to-date with issues, trends and Citigroup policies; Communicate with various levels and functions within the organization to drive consensus and change
Planning Management; Shared Services experience
Proven track record of successfully leading multiple projects and applying Lean tools
PeopleSoft HR, any ticketing system, SharePoint experience is an advantage

153

Mgr Projects / Process Improvement Resume Examples & Samples

Directs and monitors all activities for highly complex, high risk, strategic technology-based migration projects from initiation to delivery; all projects cross platform, application, and/or business lines
Resource management, including the ability to manage allocations for vendors, 3rd party suppliers, and internal resources while aligning stakeholders’ expectations and timelines
Drive upgrade activity for customers who will migrate to our latest technologies, partnering closely with cross-functional teams of Engineering, Product Management, Network Operations, Sales, Services, and Support to proactively define, develop, and deploy migration plans that meet customer and corporate needs
Manage a pipeline by engaging with product management, understanding the technical requirements, and working to define the program goals
Initiating process improvement activities including process generation, process monitoring/auditing, and metrics collection and reporting
10+ years of technology project management experience
5+ years of management of technical/operational teams
5+ years of hands-on experience working directly with customers
Excellent communication and decision-making skills
Strong organizational and leadership skills, and the ability to drive the day-to-day activities of internal resources
Must be action-oriented, capable of multi-tasking well, and able to thrive in a fast-paced team environment
Candidate must be able to initiate and proactively drive progress both internally and with customers. Candidate should also be responsive and helpful, but willing to say “no” when required
Experience in management and governance of large scale technical projects
Travel requirement

154

Manager Process Improvement Resume Examples & Samples

Leads and manages project teams to develop and execute comprehensive initiatives, both short and long term, focusing on business model innovation and/or process improvement
Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements
Adapts departmental plans and policies and priorities to address resource and operational challenges
Leads business consulting engagements resulting in process improvement and reengineering
Manages the optimization of business unit systems as required to improve customer experience
Manages the development of Standard Operating Process’ repository and electronic reference center
Applies quantitative and qualitative analyses to assess, monitor and evaluate performance of services and/or programs
Prepares and presents project plans, reports and recommendations to management
Collaborates with external agencies and resources to identify and integrate best practices
3+ years management experience, or an equivalent combination of education and experience required
Project management, change management and business process analysis experience required
Knowledge of continuous improvement principles, methodologies, and practices
Business process analysis skills
Project and resource management skills
Ability to manage multiple priorities concurrently
Written and verbal communication skills, including delivering presentations
Skill with Microsoft Office applications (Word, Excel, Access, Outlook, PowerPoint)
Ability to influence business partners to execute recommended solutions/improvements
Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading

155

Transactional Process Improvement Leader Resume Examples & Samples

Identify, lead, and enforce standards for projects resulting in transactional process improvement and cost-out opportunities
Continuously monitor productivity and utilization of all associates providing reporting as needed
Increase indirect labor utilization within the facility
Problem solve issues limiting the productivity of the facility via inventory transactions/reconciliations
Reduce variation within WMS and SAP to improve process (efficiency), quality and inventory accuracy
Develop and maintain value stream maps of all transactional functions within the facility and with Supply Chain
Develop best practices for Inventory, Receiving, FTZ, AP processes within the facility and train across the network, where applicable
End user testing supporting transactional process improvement projects

156

Process Improvement Specialist Resume Examples & Samples

Facilitate and manage process improvement projects
Develop tools and approach for process improvement initiatives
Manage and conduct projects
Collaborate with cross functional teams to improve processes
Utilizing six sigma/lean methodologies into process improvement activities
Provide training to individuals conducting process improvement
Lead process improvement projects in a higher education setting

157

Analyst, Process Improvement SCM GC SPE Resume Examples & Samples

Responsible for maintaining and upgrading existing developed applications as complementary system to SAP used in various department in supply chain management like Customs, customer service and material management
Developing new applications according to new business requirement and project initiatives. Developing well organized training materials to business team. Preferred language& tool is IIS + Visual studio + SQL server
Developing reports to well monitor business KPI and operation potential defects in advance by close coordination with business team
Delivering small tools on Microsoft office suite (VBA) and providing support to business team for improving efficiency and accuracy in daily work. Delivering IT training to functional to improve IT knowledge level as a whole
Initiating projects to integrate and simplify business process to reduce cost & workload and improve service quality

158

Process Improvement Director Resume Examples & Samples

Requires a BA/BS degree in a related field, 10 + years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background. Ability to travel maybe required
Experience working in a large matrix organization
Proven track record of effectively interacting across all levels of management
Effective, versatile, and action-oriented
Ability to communicate effectively and promote ideas

159

Process Improvement Specialist Resume Examples & Samples

Provide process analysis, gap analysis, trend analysis, ITIL best practice analysis, benchmarking and measurement assessments to help analyze and identify communication, process and service improvement areas
Produce tables, graphs and deliverables in support of analytical and research projects
Assist with the integration of analysis and graphics into written documents and presentations
Summarize and analyze research findings for direct application to NASA IT programs, projects and communication activities
Provide research and analysis on a variety of topics including: environmental, stakeholder, audience, organizational and industry
B.A. or B.S in a Business or Communication related field and 3-5 years of specialized experience in a similar field (research, process improvement)
Strong writing/editing skills as well as research and analysis skills
Experience with Process Improvement; general understanding of Continual Service Improvement
Knowledge of multiple analysis techniques including process mapping, gap analysis, trend analysis, benchmarking, measurement assessments, etc
Proficiency with Microsoft Office suite (Word, PowerPoint, Excel) with advanced Excel skills (pivot tables, data analysis)
Microsoft SharePoint and Visio experience

160

Intern, Process Improvement Resume Examples & Samples

Ability to learn new concepts, apply analytical thinking, multitask and prioritize projects will be essential
Strong writing, communication, interpersonal and presentation skills
Strong attention to detail and organizational skills
Self-starter, able to make decisions independently
Able to work well with diverse groups, comfortable interacting with all levels
Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

161

Manager Internal Control & Process Improvement Resume Examples & Samples

Maintain the Control Environment
Bachelor’s degree from an accredited four-year college or university, Area of specialization: Accounting/Finance
CPA with 7+ Years professional experience
Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization
Strong inter-cultural skills and eagerness to work in a very international setting
Excellent organizational and analytical skills as well as communication skills to build commitment create adherence and report to management; proven ability to operate effectively under pressure and tight timeframes
Polished communication skills, including proven ability to actively listen to the needs of the business units and comprehend complex matters. Ability to present findings as well as recommendations in both oral and written presentations to Senior Management
Job requires consistent demonstration of appropriate behavioral competencies as defined through the company’s Leadership Success Profile and Company Values Model
Minimal travel within MA required

162

Continuous Process Improvement Lead Resume Examples & Samples

Lean and/or Six Sigma Black belt certified by a nationally recognized board is required, PMP is a plus
Enjoys facilitating as well as motivating and convincing people
Previous experience leading or assisting process change projects related to the implementation and use of six sigma approach is required
Ability to learn and apply statistical analysis to complex business problems as well as manage projects and ensure their compliance

163

Process Improvement Specialist Resume Examples & Samples

Works closely with National Accounts management to document, evaluate, revise and improve department processes/procedures
Provides business process leadership and planning. This includes providing consultations to national account stakeholders and the technology organization on best practices for implementation and ongoing process improvement
Analyzes and/or produces on-going or ad-hoc customer service reports and metrics for National Accounts department management
Works with National accounts leadership team to develop process improvement and coaching materials for National accounts and work with the Performance and Learning Department utilizing their training for organization standards
Communicates process concerns to the National Accounts leadership team and utilizes the Learning and Talent Development Department to help with any corporate training concerns
Partners with managers to proactively identify any process improvement and coaching needs
Create, modify and streamline process and coaching curriculum, (binders, PowerPoint presentations, and collateral)
Handles all logistics associated with department processes and coaching
May perform monitoring/coaching sessions to identify the types of coaching each National Account customer service employee needs. Provides immediate coaching and feedback
Become an expert in SFDC processes and fully understand the capabilities to work with the IT team for process improvement
Prioritizes urgent cases for next morning work load to management team
Minimum of 2 years of experience coaching and enhancing processes with employees and/or management or equivalent experience in job knowledge and/or hands on coaching with customer service. (Required)
Minimum of 2 years of experience evaluating, planning, or implementing process improvement plans. (Required)
Process certification such as ISO 9000, TQM or Six Sigma
SFDC experience
Ability to measure and evaluate the overall effectiveness of business processes, consider and weigh various alternatives, and identify and recommend the most effective opportunities for improvement
Proficiency with basic math skills

164

Intern, Process Improvement Resume Examples & Samples

Perform
Work
Full-time student in an accredited 4 year college, graduate program or Pharm. D. Program; Preference given to students with 3.0 GPA or above
Motivated self-starter; Excellent verbal and written communication skills; Attention to detail; Excellent analytical skills; Creative and resourceful; Strong business aptitude; Knowledge of the PBM or healthcare industry preferred; Dates of Internship are May 15th-Aug 3rd, 2017; Students must be available to work M-F 8am-5pm during this time frame

165

Process Improvement Engineering Manager Resume Examples & Samples

Skills Development for BU's Members
Shutdown Planning and Execution
Support Quality Improvement Activities
Create troubleshooting guidelines and/or applicable SOPs for process and equipment maintenance and repair
Knowledge of FDA current GMP/QSR regulation
Teamwork and service oriented
Effective leadership
Computer literate (PowerPoint, Word, Excel)

166

Process Improvement Co-op Fall Resume Examples & Samples

Pursuing an undergraduate degree in Industrial Engineering with a business focus, Mechanical Engineering with a business focus, Electrical Engineering with a business focus, Finance, Business Administration, or related
Proficiency in Microsoft Excel, Visio and PowerPoint
Initiative to anticipate needs and do what needs to be done

167

Process Improvement Associate Resume Examples & Samples

Use solvents and other cleaning agents; mainly Simple Green with appropriate PPE (Personal Protective Clothing)
Perform heavy and light cleaning using scotch bright pads, scrub brushes, rags, mops and buckets, brooms and dust pans
Clean and degrease all external parts of a work area as directed by supervision and or maintenance
Use tapes, Levels, cleaning supplies, small tools
Will need to have strong communication skills
Will need to work in a fast pace environment
Will need to work with all team players in an effort to drive innovation and change
Will need to have basic computer skills in using programs like (Excel, Word)
Must be able to work a Flex schedule including different shifts

168

Process Improvement Associate Resume Examples & Samples

Assess the effectiveness of business processes and offer recommendations and lead projects to improve efficiency, eliminate waste, reduce cost, increase customer satisfaction, and improve safety
Partner with Outcome Engineering Leader & Global Service Leadership to “fill the pipeline” with continuous improvement and value capture opportunities
Assist in the investigating, managing and closing events within required business service level agreements
Aid in tracking continuous improvement ideas and the status of projects in the Outcome Engineering pipeline. Assist with financial costs for new projects
Lead customer facing projects and Kaizen events that deliver to business goals and outcomes
Build and leverage partnerships across business groups to deliver innovative solutions while improving the customer experience
Collect data and use analytics to provide visibility and to customers and Service leadership
Assist in identifying and implementing process improvements driving issue resolution/risk mitigation activities
Work with Sales, Customer Success Leaders and Outcome Engineering Leader on delivering improved results for all involved to include key strategic customers
Identify appropriate metrics for full range of value realization – financials, drivers of financials, KPI’s, and “softer” metrics
May lead a project team and/or direct others on projects
Other responsibilities assigned as business needs dictate
Bachelor's degree in Engineering, Sciences or Business Management
Six Sigma or Lean based training with at least 3 years of applied practice
Black Belt preferred. Minimum Green Belt required
Strong Project Management background with demonstrated success in Continuous Improvement and/ or business Value Streams
Experience with a Service organization is required - Familiarity with science based companies’ analytical laboratories (R&D Workflows, GxP Environments) and analytical systems is a plus
Strong Data Analytics Capability
Strong communication and visualization skills; proven experience working in a customer facing setting
Knowledge of VOC approaches and the translation to CTQ’s
Self-starter who is able to work effectively without excessive supervision
Collaborate with business team and global commercial leaders to define and position opportunities
Ability to work seamlessly with many different teams and personality types. Frequent interaction with Field Service Delivery Teams (Group Leads, Site Leads, CSE’s, Admins), Sales Teams (Account Managers, Customer Success Managers), Service Leadership (Global, Regional, Local), Back Office Staff (Service Operations, IT, Billing, Logistics, Supply Chain), and Customers

169

Manager Continuous Process Improvement Resume Examples & Samples

Supports business process improvements that foster continuous improvement, execution, growth, and other key strategic initiatives. With an enterprise wide scope and in collaboration with other business units, this leader will coach business aligned Green Belts in delivering rapid and targeted solutions to business improvement opportunities
Lead the Enterprise Continuous Improvement group in the identification, design and delivery of business process improvement initiatives. Supports all levels of management in the utilization of continuous improvement and operational excellence as a means to strategic goals
Communicates continuous improvement strategy, recommendations, and results to the VP of Radian Planning and Delivery as well as leadership and key stakeholders when requested. Supports in the recommendations of business process improvements, supports in the identification of company and customer impact, a future state business model for departmental infrastructure re: people, process, and technology. Supports and coaches Green Belts in the implementation of business selected and sanctioned initiatives and their results
Leads complex Process Improvement and Process Design projects. Uses statistics and analytics to prove root cause of process deficiencies, develops process quality metrics to identify improvement opportunities and documents the financial impacts of process improvements. May team with Information Technology personnel to identify opportunities to automate processes for sustained gains. Drive business requirements definition
Consults on the use of Lean and Six Sigma Techniques to improve process performance. Coaches and mentors individuals and Green Belt teams in the practical application of tools to lead improvement initiatives and embed practices into individual operating areas
Works as a motivator, change agent, trainer/educator. Participates in the design, facilitation and training related to multiple Process Improvement Disciplines (including Lean, “Quick-Hit” Improvements/Kaizen, Six Sigma). Facilitates Organization and Cross-Organizational Knowledge Sharing
Maintains CPI Infrastructure - manages CPI Database, communications, etc
Results oriented professional with proven track record and demonstrated results
Outstanding data analysis skills, understand how to apply statistical methods in financial services
Strong leadership skills, experience successfully facilitating cross-functional and cross-business teams
Demonstrated ability and experience in change management; continuous improvement methodologies, disciplines, and practices
Demonstrated ability and experience to identify organizational strengths/opportunities across the enterprise to improve company’s performance
Strong background and experience in quality and service delivery, technology solutions, cost management, operations management, vendor and relationship management, business process engineering, program management, and problem resolution
Bachelor’s degree with a minimum of 10 years’ experience in a financial services, operations or customer service setting
Proven ability to manage complex initiatives across multiple teams/platforms
Proven quantitative and analytical skill set
Exceptional Six Sigma skills and knowledge
Must have demonstrated project management skills. Business and Data Requirements skills a very strong plus
Strong PC proficiency (Microsoft Suite including: Word, Excel, PowerPoint, and Outlook) or comparable software application. Minitab or other statistical software strongly preferred
Microsoft Access knowledge strongly preferred
8-10 years of related work experience
5-8 years of related supervisory experience

170

Process Improvement Summer Internship Resume Examples & Samples

Currently studying towards a degree in Engineering
Good team working skills
Some knowledge and experience of the Dassault System tools (CATIA V5 or V6 preferred)
Experience of programming is desirable, but not essential

171

Senior Manager, Quality Process Improvement Resume Examples & Samples

Develop Process, procedures and tools to document and continuously improve processes
Apply Continuous Improvement (CI) methodology to identify and solve problems to improve efficiency and enhance quality
Establish and continuously benchmark against Key Performance Indicators (KPIs) focused on the core continuous improvement objectives
Partner with cross functional teams to train and deploy CI principles, tools and methodologies
Play a central role in best-practice sharing across the entire enterprise
Be a change agent: challenge organizational leaders to drive continuous improvements; remove organizational barriers to continuously improve processes
Engineering degree with 10+ years of experience in driving continuous improvement
Experience in Lean/Agile with expertise in implementing change is a must
Go getter attitude with experience in running workshops and improvements
Ability to adapt to adjust course of action in line with dynamic nature of Gogo’s environment
Excellent analytical/problem-solving skills with proficiency in understanding and applying quality tools
Experience in Business Process Reengineering, Process design, Process Mapping & documentation
Experience in deploying overall quality system architecture and design
Successful candidate will be a focused, organized, self-motivated individual, able to achieve high impact changes in an unstructured environment

172

Process Improvement Specialist Resume Examples & Samples

Identify and optimise large efficiency gains across all business processes within Customer Care by reinventing processes which improve the customer experience and support the Customer Care Operation’s KPIs
Define new processes related to new propositions, innovation & and changes within the business and Transformation department – ensuring that these are scalable, sustainable, and support the department in being efficient while maintaining a positive customer experience
Working with multiple stakeholders from Customer Care, the wider business and, on occasion, external partners to challenge failures in cross functional processes – bringing solutions whilst working collaboratively to drive and own improvements
Working with the Process & Engagement Team to ensure they understand any changes in order for them to successfully communicate them out across the department and maintain the process library
Exceptional analytical skills in order to investigate and understand complicated issues
Knowledge and practical experience in business & process optimisation methods – six sigma green belt certification desirable
Experience of working and communicating with multiple stakeholders at all levels through to Director
Excellent track record of timely delivery on projects of general customer care business processes within a customer care environment
Flexible approach to cope with a fast pace and high standards environment

173

Process Improvement Specialist Resume Examples & Samples

Collaborate with operational and functional area management and team members to identify and prioritize process improvement needs, aligned with enterprise vision, mission, and imperatives
Lead or support project teams to document current state and develop, document, revise, roll-out and re-validate future state work processes, and tools
Lead and support implementation of quality improvement processes and initiatives including business requirements, process design, analysis, and change management
Develop and provide process improvement education and training in collaboration with our technical training team
Support implementation of change as requested by project teams and corporate functional groups
Facilitate development of quality goals, performance metrics, and action plans with teams
Conduct analysis of performance gaps as requested by project teams or corporate functional groups to determine contributing factors and actions to streamline and prevent future defects
Domestic travel as needed to perform duties as described – travel estimated to average 10 – 35% of employee’s time
Bachelor’s degree required with preference for engineering, business/accounting, IT, or other technical field
Preferred 4+ years of experience in energy industry (Midstream or Pipeline Transportation sector of oil and gas industry preferred), including Operations, Engineering and Construction, Measurement, SCADA, Volume Management, or Finance and Accounting
Demonstrated project execution and facilitation skills; PMI certification a plus
Certification of Six Sigma, Lean or other quality improvement methodologies is preferred but not required
Driving will be required and a valid driver’s license and consistent use of safe driving techniques is required
Very strong oral and written communication skills
Demonstrated ability to effectively manage projects to achieve desired results on time
Proficient use of Microsoft Office applications and ability to learn company-specific applications
Advanced ability to train all levels of organization
Ability to facilitate discussions and reach group consensus, or escalate to relevant decision-maker

174

Avp-process Improvement Resume Examples & Samples

Works across the manufacturing and supply chain and at all levels to help increase the PI/TPM capabilities in line with the Corporate vision and mission
Coordinates regional and global PI/TPM activities to include external visits, consultant support and phase audits
Supports Plants, Plant Managers and Functional Leaders in developing, coordinating and evaluating effective PI/TPM master plans
Facilitates the integration of all Manufacturing and Supply Chain PI/TPM leaders with an initial focus on AM, PM and DMAIC
Coaches PI/TPM leaders to build needed capability including self-sustaining processes and internal coaching
Defines, standardizes and communicates the specific KPIs to measure progress. Develops evaluations and formal phase audits against execution of the PI/TPM master plan
Participates in all PI/TPM steering committee meetings
Is an active member in a global collaborative network of PI/TPM peers
Demonstrates an obsession with the Safety of people and product
Is a change agent and demonstrates ability to influence and facilitate change across an organization
Strong working knowledge of Lean Six Sigma with application of DMAIC and Lean concepts
Exceptional coaching, communication, interpersonal & leadership skills
Bachelor’s Degree required, preferably in Engineering
Advanced Degree (MS / ME or MBA) preferred
In depth expertise in PI/TPM implementation with a minimum of 15 years of experience in PI/TPM including development, deployment, assessment and sustainability metrics. Proven capability as a Coach. Operational experience in successfully rolling out TPM in a complex organization is a must
Hands on experience as a Plant Manager highly desired
Lean 6 Sigma experience and understanding. Certified Black Belt or Master Black Belt highly desired
Ability to travel extensively – 40%+
Leadership skills to deliver PI/TPM across the L’Oreal Operations Americas zone as well as develop regional mastery of PI/TPM
Strong ability to lead and drive cultural change, relationship management
Analytical skills as well as learning agility, business acumen and process management experience
Strong communication and presentation skills in English. Knowledge of Spanish and/or Portuguese is a plus
Interpersonal and business savvy
Influencing skills to reflect seniority of position and interact at all levels of the organization and is comfortable influencing others without authority
Excellent people management skills with experience working in a matrix organization
Understanding of Process Linkages across the entire supply chain
Strong working knowledge of Lean Six Sigma to include experience with application of DMAIC and Lean concepts
Strong influencing skill, ability to direct the program without formal authority

175

Process Improvement Specialist Resume Examples & Samples

Manage a structured PPI Project Management program, including coaching and mentoring of the tools and concepts and will also lead key business projects
Align Business Unit (BU) PPI Steering Committee activities with business strategy to target most impactful projects and facilitates determination of the project methodology to be applied (Project Management, Formal PPI, Solo PPI, Kaizen, RCCM, Just Do It, etc.) to ensure effective execution
Partner with BU leadership team in defining the overall strategies necessary to improve customer, operational, and financial performance as well as accelerate the cultural changes necessary to support the PPI-Business System program
Lead and facilitate continuous improvement efforts in support of corporate strategic goals; including providing lean training to departments and teams and leading kaizen events
Challenge organizational leaders as necessary to create a culture of continuous improvement and accountability to improve their KPI’s, including growth, productivity, asset utilization, inventory, and customer allegiance
Know which and when to apply various continuous improvement tools and concepts to effectively execute key business projects
Partner with other PPI Process Managers across CCS to manage and support cross-functional improvement activities
Deliver training in the PPI Business System such as lean leadership, value stream mapping, kaizen, daily management, waste and variation elimination, material flow, standard work, cellular flow, SMED, 5S, visual management, lean sourcing, lean office, built-in quality, etc
Identify best practices within and outside the company, and serve as a conduit for best-practice sharing and adoption
Manage and facilitate continuous improvement projects and Kaizen events to improve productivity and accelerate growth
Capture & record training and project improvements and align projects to support business needs and targets
Partner with Finance personnel to evaluate project savings estimates, validate reported PPI benefits, and ensure accurate accounting of PPI Productivity
Responsible to support process to close gaps in PPI Productivity goals
Support development of process managers and kaizen leaders within the business functional areas to support on-going process improvement
Transfer PPI Lean knowledge and build internal PPI Lean bench strength to drive a sustainable PPI Business System
Track and control progress, schedule, and associated costs to deliver projects on time and on budget
Design, run, test and upgrade systems and processes, evaluate and improve on processes in manufacturing systems, and develop innovative solutions
Perform process simulations and risk assessments
Optimize existing equipment, processes, and standard work to increase yield, reduce defects, and increase production efficiency
Research, acquire, and qualify equipment to alleviate manufacturing bottlenecks, and recurring issues
Other responsibilities may be added as determined by the Site Leader
Bachelor’s degree in related field required. Advanced degree, such as an MBA would be a plus
A Lean Practitioner with 3+ years experience and a ‘hands-on’ track record of implementing successful PPI fundamentals with quantifiable record of success
Proficiency with common tools such as Value Stream Mapping, 5S, Visual Management, Standard Work, Leader Standard Work, and Gemba Walks
Excellent communication skills with the ability to drive strategic thinking and continuous improvement in both non-operational and operational areas, including connecting the cross-functional resources to remove waste along the extended value streams
Excellent written and communications skills
Strong presentation and training skills
Ability to travel 10% on an annual basis to offsite locations, company related training, or conferences

176

Process Improvement Partner Resume Examples & Samples

Enable strategy, policies and processes to support customer service and sales performance – Continuously seek to improve effectiveness, efficiency, and quality of business processes within the customer service and sales function
Manage customer service and sales projects
Manage customer service and sales offshoring projects
Drive and implement changes to customer service and sales processes and systems
Participate in testing of process / system improvements and inform all stakeholders accordingly
Drive training initiatives which focus on customer service and sales processes and systems - Perform classroom trainings / on the job training
Act as entry point & coordinator for several outsourced activities within customer service and sales, focus on improving Global Service Centers quality as part of the strategy - Catalogue, communicate and follow up on issues reported by the business and take appropriate action - Implement and communicate changes to outsourced procedures - in the front office and with the Global Service Centers
Further increase the number of administrative tasks within customer service and sales that qualify for offshoring and implement the same
Manage customer satisfaction survey and drive improvements on customer

177

Process Improvement & Adherence Director Resume Examples & Samples

Financial compliance as mandated by DCAA and other government entities
Program management based on Capability Maturity Model Level 3
Proposal management based on Raytheon BBN best practices
Oversight of Raytheon required training for all Raytheon BBN employees
Six Sigma training and certification
EXIM process improvement and adherence
Inventory, handling and disposition of government property
Ensure integrity of Contracts database
Raytheon Earned Value Certification
12 years experience with Bachelors degree in Business Administration or related major, or 10 years with Masters degree, or 8 years with PhD
US citizenship is required
Experience and knowledge in the details and implementation of Government regulations, including but not limited to those specified by DCMA, DCAA, FARS and DFARS
Demonstrated leadership and collaboration skills
Project management experience, with demonstrable attention to detail
Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of established goals
Effective oral and written communicator
Demonstrated ability to build and sustain relationships
Trustworthy, ethical, respectful, and approachable leader who listens carefully to others
Promotes staff leadership and development, by encouraging creativity, ownership, and skill
Masters of Business Administration preferred. An undergraduate or advanced technical degree, relevant to the business operation coupled with appropriate experience would also be considered
Minimum of 15 years of defense industry experience, including previous managing staff

178

Process Improvement Senior Manager Resume Examples & Samples

Interact professionally with other employees, customers, and suppliers
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Comply with all applicable safety- and health-related rules, regulations, and procedures
Work safely themselves and help their teammates work safely
Assist supervisors and managers in identifying and mitigating potentially hazardous conditions; and
Help the organization maintain a safe and healthy workplace
Achieves process improvement operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change
Meets financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
Develops process improvement plans by conducting analyses; identifying critical control points and preventive measures; establishing Six Sigma standards
Validates processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures
Maintains and improves processes by completing product, Company, system, compliance, and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods
Prepares process improvement documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations
Updates job knowledge by studying trends in and developments in process improvement management; obtaining Black Belt Certification; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Develop and deliver training to employees as to concepts, methods, tools utilized in process, performance efforts including but not limited to Six Sigma Green Belt certification. Mentor and guide Six Sigma teams
Responsible for leading the development and growth of organization-wide process improvement efforts. Identify areas of opportunity, quantify the opportunity, define the potential improvements (i.e. eliminate, streamline, automate), help lead the implementation of improvements and measure the results. Ability to gain consensus and commitment within cross-functional and cross business unit teams to execute and quickly implement the identified changes as well as to “evangelize” process improvement thinking throughout the corporation
Develop a culture of operation excellence and process improvement within the environment
Bachelor’s degree in Business Systems / Management / Quality or related field; or equivalent combination of education and experience
Five years or more of Project Management experience preferred
Four years or more of Six Sigma Green Belt experience preferred
Certified Six Sigma Black Belt (CSSBB) strongly desired; or agreement to obtain
Certified Project Management Professional (PMP) strongly desired
Certified Risk Management Professional (PMI-RMP) desired
Demonstrated leadership ability including having led multiple teams that achieve significant process improvement gains
Proven ability to interact positively with a broad range of people and roles (strong people skills)
Strong analytical ability coupled with the ability to provide objective feedback and accurate root cause analysis
Excellent project management skills, including the proven ability to adapt to a dynamic project environment managing multiple concurrent projects
Understanding and utilization of Risk Management concepts and processes to proactively drive quality, process and performance improvement efforts
Proficient in Windows including Excel, Word, and PowerPoint

179

Senior Manager, Quality & Process Improvement Resume Examples & Samples

Work with functional leaders to identify performance gaps, prioritize opportunities, and manage improvement roadmap for functional areas. Investigate and identify root causes of process performance drivers; correct or develop new processes to achieve improved performance
Facilitate cross-functional process improvement DMAIC projects and rapid improvement events (Kaizen). Identify and manage all needed resources. Select and train on Lean and/or Six Sigma tools, process mapping, documentation and improved process rollout
Act as a change agent and ensure process improvement activity is being communicated, understood, and supported within the organization. Lead and coach to ensure participation and buy in from employees to sustain improved process
Develop work plans, schedules, project estimates, resource plans, and status reports. Develop and monitor key metrics to improve operating processes and apply control procedures which will result in permanent corrective action, yield, and productivity improvement
8-12 years experience implementing contemporary process improvement methodologies in an Operations environment, preferable in the PBM or Pharmacy industry. Lean Six Sigma experience in a transactional environment and/or service industry a plus
Demonstrated analytical skills with understanding of basic statistics. Strong project management and organizational skills. Strong focus on customer service. Excellent verbal and written communication skills. Ability to manage multiple timelines and deadlines
LI-KD1

180

Process Improvement Internship Resume Examples & Samples

The Warranty intern will focus primarily on process improvement activities. Job duties include but are not limited to the following
Evaluate existing desktop procedures and assist with development of business rules and routing roles for New Warranty System
Work with management team on defining quality metrics for New Warranty System
Establish standard Desktop view for each role within the New Warranty System
Review existing claim data and develop actionable items for data integrity to incorporate into New Warranty System
Compare existing features and benefits of current programs against planned features and benefits of New System and evaluate potential improvement
Work with Management to develop employee scorecard to evaluate areas for improvement
Define requirements for Warranty Parts Return Center shipping, receiving and inspection processes to develop system requirements
Currently enrolled in a BS/BA or Masters program
Demonstrated PC skills (Outlook, Word, and Excel; prior experience using Access database system preferred
Automotive experience/interest desired
Excellent organizational/communication skills
Strong customer service experience required
Willingness to learn and contribute toward a team environment

181

Process Improvement Specialist Resume Examples & Samples

Support and facilitate the implementation of a business process transformation strategy to enable substantial and continuous improvement in order to satisfy business partner demands
Educate GBS Centre in structured approach and appropriate tools to ensure the GBS Centre has a high added value framework for all its business process transformation work
Support the GBS Centre in identifying critical strategic process improvement areas that will be required to meet its strategic objectives
Act as internal CI coach to guide the GBS Centre though the process of strategic project prioritisation and cost benefit analysis, ensuring business focuses its resources on areas that will add most value and ensure alignment with the specific Global Process Owner’s strategic roadmaps
Scope necessary work to deliver strategic process improvement projects, so that each project dovetails into one another, within the overall business transformation strategy
Deliver change management activities required to implement re-designed processes and systems
Develop and maintain relationships with relevant stakeholders and those responsible for the current work process to ensure that an accurate representation of the processes is developed and that approaches for continuous improvement are feasible
Continuously challenge the GBS Centre on what are added value processes for the business and drive, so that GBS Centre focuses on the right things and is leaner than any of its competitors
Coordinate benchmarking exercises with Global Process Onwers for critical processes and set targets
Regularly monitor, track and analyse results of all on-going initiatives to assure effectiveness of process improvement activities and mitigate risks of failure
Conduct relevant analyses to define the impact of process improvement and generate reports as and when necessary
Design and implement quality measures to ensure business processes and produces conform to standards
Minimum 3 years work experience in a process improvement role
Demonstrable experience in delivering tangible results from large transformation programmes in large, complex companies
Experience of successfully delivering transformation projects in Business Service Centre environment
Knowledge of best practices in quality management arena
Deep understanding of continuous improvement tools and techniques
Proven ability to effectively teach, mentor and coach less experienced change agents on transformation projects and achieve results through process improvement projects
Strong business acumen and change management skills
Known attributes of pragmatism, teamwork, integrity and results focus
Creative and innovative thinker at a process and technology level
Experience of working in fast-paced, high-demand, delivery oriented environments
Demonstrable experience navigating and leveraging project management tools and software (e.g. Microsoft Project, Power Point, Excel)

182

Process Improvement Lead Resume Examples & Samples

Knowledge of the ACE Operating System or equivalent. Knowledge of ACE Assessment preferred
ACE Practitioner Business Process and Ops
Expert RCA methodologies
Experience in leading cross functional teams in office and P&L environments
Demonstrated success in building and managing relationships at all levels of the organization
Excellent interpersonal and communication skills (oral & written) are required

183

Process Improvement Co-op Summer Resume Examples & Samples

Pursuing an undergraduate degree in Industrial Engineering with a business focus , Mechanical Engineering with a business focus, Electrical Engineering with a business focus, Finance, Business Administration, or related
Process Improvement background
VBA and HTML coding skills are a plus
Very strong interpersonal skills and the ability to build relationships
Ability to exercise good judgment in a variety of situations
Highly resourceful team player

184

Process Improvement Director Resume Examples & Samples

Requires a BA/BS degree in a related field
10 + years of process improvement experience with planning, project management, business analysis, and leadership role experience; or any combination of education and experience, which would provide an equivalent background
Ability to travel maybe required

185

Director of Process Improvement Resume Examples & Samples

Drives continuous improvement to reduce costs, and improve quality, and service levels
Helps implement the organizational values, mission and vision
Helps create and implement the organizational short- and long-term goals
Supports safety as a top priority
Creates and implements action plans to deliver budget
Motivate and helps empower staff to deliver goals
Develops and implements tools for use by location staff to drive operational efficiency and quality improvements
Assists operational management is scheduling tasks and then measuring actual performance against the plan
Partners with operational and corporate leaders to ensure successful implementation of process improvement initiatives
Trains and educates the organization and implements continuous improvement methodologies
Responsible for identifying and capturing opportunities to improve operational efficiency; including tracking downtime results, improving data integrity and developing improvement plans based on the data
Provides strategic leadership and tactical planning for operations teams in targeted areas
Play an integral and active part of the Transit leadership team
5+ years of successful management experience with increased levels of responsibility
Proven managerial and leadership experience providing direction, guidance, and coaching to staff
Able to handle multiple, complex priorities and balance the needs of each according to business impact
Strong financial and analytical skills. Ability to review and manipulate data
Strong business and technical skills in process improvement
Knowledge expertise in developing communication plans and strategies to facilitate the rollout of goals and action plans to achieve them
Systemic problem solver, implementing solutions to solve root cause problems. Creates an environment that encourages and rewards teamwork and collaboration
Sets expectations, tracks and communicates results, and creates environment for accountability for results and actions
Inspires team spirit and loyalty to the organization
Understands and uses individual and team development tools
Strong written, oral, communications and facilitation skills
Conveys information in understandable terms at all levels of the organization and through proper channels
Creative and change-oriented continuous improvement process skills
Knowledgeable in Lean Six Sigma or other process improvement methodologies
Strong ability to learn
High energy, assertive, energetic, and a self-starter
Working knowledge of PowerPoint and Excel

186

Process Improvement Intern Resume Examples & Samples

Learn pertinent knowledge (process, documentation, etc.) to successfully implement improvements
Generate and report data to illustrate project progress and net value to the business
Research and formally request additional resources to implement improvements
May also perform additional duties as assigned
Minimum of two (2) years of post-secondary education in a Science or Engineering field
Proficient with Microsoft Excel and PowerPoint software
Ability to communicate proficiently in English both verbally and in writing
Ability to spend more than 50% of time in manufacturing environment performing physical tasks is necessary
Statistical knowledge and/or Minitab experience is preferred
VBA programming would be beneficial

187

Senior Director Process Improvement Resume Examples & Samples

Strategically plans and implements process improvement projects with hospital executives and division leadership
Analyzes service line and organizational structure to identify opportunities and makes recommendations to facility leadership in alignment with the facility’s strategic plan
Collaborates with division and corporate groups to identify and implement cost saving, revenue enhancement and process improvement strategies
Builds and maintains strong, effective working relationships with a variety of stakeholders; including hospital-based leadership, staff, and physicians
Communicates routinely with the Performance Improvement Vice President of Operations and Assistant Vice Presidents concerning recommendations and suggested courses of action pertinent to the efficient operation of assigned facility projects
Directs the onsite subject matter specialists (SMS) assessment activities and the utilization and integration of the SMSs into the performance improvement teams
Develops Team Leads in process improvement activities and engagements in the field, which includes utilization of on-boarding documentation, facilitation of teams, data analysis for savings opportunities, training on HCA systems, and on-going development
Provides effective communication and presentations to senior leadership, hospital executives, and various HCA departments and project partners, including: Clinical Services Group, Supply Chain and Strategic Resource Group
Manages the work of team leaders; providing direction when appropriate and appraising the performance of respective team leaders
Tracks, monitors and reports project status and outcomes
Bachelor’s degree required; Master’s degree preferred
5-7 years relevant experience required
Must have strong analytical, written, verbal, and presentation skills

188

Manager Continuous Process Improvement Resume Examples & Samples

Provide leadership and support over the Design Control process within Biosurgery, training, SOP improvements
Provide leadership and support over the Biosurgery Technology Transfer process to facilitate the transfer of new products, processes and assays within the Genzyme network. This includes training, SOP development and improvements
Ensure that these quality systems, for which this position is assigned, are in sustainable compliance with new standards
Provide recommendations of ongoing Quality/Business Process Improvements to Risk Management and Design Control systems for adoption by key stakeholders
5-7+ years of experience in the pharmaceutical/biotech industry
5 + years in a quality function

189

Director, Quality & Process Improvement Resume Examples & Samples

Responsibility for the direction / oversight of all activities in all programs/projects and proposals requiring Process Improvement support
Develop and maintain budget, resources and capital requirements for process improvement activities
Develop and monitor performance criteria for continuous improvement toward efficient, high-quality, on-time and error-free execution
Evaluate, develop and implement new and emerging technologies leading to business process improvements, manufacturing process improvements that drive the highest efficiency of all operations
Capability to design work plans and guidance for multiple projects and programs and apply cross-project principles/approaches to ensure uniformity, consistency and quality of projects executed by Process Improvement team
Lead, assess, coach, and develop departmental engineers
Ensure staff has gained advanced experience to address new, non-routine and/or difficult scientific/technical issues by developing organizational breadth and depth
Develop solutions for complex problems by innovating, designing, and developing processes, procedures, tooling and/or automation
Delivers practical, hands-on training to associates in Lean and Six Sigma methodology and tools to eliminate waste and variation in all administrative, manufacturing and support functions
Bachelor/Master’s Degree in Engineering (Industrial Engineering preferred)
Lean and/or Six Sigma Black Belt certifications required (ASQ certification preferred)
High proficiency in Minitab/statistical analysis tools
Moderate proficiency in Arena/simulation modeling
Experience in material handling automation and robotic cell manufacturing a plus
Minimum of 10 years’ experience in process improvement, quality and equivalent functions
Successful leadership of a minimum of ten (10) medium to complex projects
Strong collaboration and team building skills
Attainment of aggressive growth and profit objectives
Strong orientation for Quality and Customer Service
25% Domestic

190

Specialist, Process Improvement Resume Examples & Samples

Demonstrates the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
Works collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
Coaches and motivates employees on defect and quality related performance through communication with Operations; provides feedback when necessary
Collaborates with leadership ensuring high cost defects and recent changes are conveyed to Agents
Holds Sites and Departments accountable for performance expectations, coaching to defined metrics through research and reporting
Develops relationships with internal teams to identify changes in workflow or functions that may require new or revised processes
Performs other duties as assigned within the scope of responsibilities and requirements of the position
Collects data from a variety of sources including defect data, quality assurance data, customer surveys and employee feedback
Completes daily audit of defect data to validate that all postings are accurate and complete. Works with accounting department if any adjustments to defect postings are necessary
Completes root cause analysis and trending of defect data and correlates with quality assurance results, customer surveys, and employee feedback to identify and provide trends and sound improvement recommendations. Recommendations must be supported by data and drive revenue improvement, cost reduction, and/or quality enhancements to return substantial and measurable financial benefit for CLTS
Completes month end reporting for operations and account management that produces statistical evidence of impact including charts, graphs, spreadsheets, and statistical reports
Prepares monthly defect presentations and facilitates defect meetings with operations and stakeholders to review results/recommendations and prioritize improvement opportunities
Maintains regular and timely updates to Manager Quality Processes, and measures business impacts to ensure targets are met or exceeded
Keeps Manager Quality Processes promptly and fully informed of all matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Liaises with external customers, other CLTS departments, and/or external vendors as necessary to ensure actions are implemented and expected results are achieved
Maintain weekly, monthly reporting in a timely manner
Respond to business inquiries regarding defect questions, challenges and/or re-classification in a timely manner
BA/BS degree in business or data analytics-related field preferred, or 3-5 years of equivalent work experience
3-5 years Call Center experience required
Six Sigma / Statistical analysis background
Excellent communication skills - both verbal and written
Strong planning, organizational, and time management skills with the ability to manage changing priorities, handle multiple projects, meet deadlines, and adapt to changing business needs
Demonstrated project management skills with practical experience in managing multiple projects concurrently
Exceptional listening, interpersonal, analytical and problem solving skills
Strong sense of personal responsibility to complete tasks
Ability to apply a sound understanding of business acumen
Outstanding reasoning skills with excellent attention to detail and follow through
Demonstrated effected oral and written communication skills with personnel at all levels
Ability to affect change throughout organization

191

Process Improvement Resume Examples & Samples

Installs, operates, maintains, repairs and modifies equipment
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
Installs, upgrades and removes products ensuring coordinative engineering field change
Maintains effective customer communications and relations
May provide onsite training of customer support personnel
Provides consulting and

192

Director, Process Improvement Resume Examples & Samples

Helps define/support the process engineering practice and the application and definition of best practices, tools, and techniques across the Strategy-to-Execution lifecycle
Supports the development of strategic roadmaps, solution architecture, and capability delivery
Effectively navigates within the organization to build relationships, establish credibility, and influence business outcomes
Leads and facilitates cross-functional, collaborative teams in improvement efforts to understand current state landscapes (people, process, technology) and documentation of current state operational, underwriting, marketing, and functional processes
Acquires and applies proficient knowledge of the business and process engineering discipline
Uses a combination of business knowledge, experience, expertise, and collaboration to drive business problem analysis and helps determine the best methodology to address the opportunity or issue
Conducts thorough assessments including evaluation of process performance, root cause analysis, and opportunities for operational efficiency and effectiveness improvements and standardization across Business Insurance
Conducts basic statistical analysis and analytics to understand and address business challenges
Performs creative problem solving to improve processes, business solutions, and generate ideas to meet business needs and challenges
Supports the development of solutions and recommendations to drive improvements through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors and effective use of technology
Partners with business and IT leaders to identify and quantify current and future state key performance metrics and anticipated business value as a result of process improvement recommendations
Remains up-to-date on emerging technology, business management, customer service, productivity, and organizational leadership methodologies and techniques
Excellent verbal/written communication and interpersonal skills
Demonstrated experience in leading medium to large scale process optimization initiatives
Effective interaction with all levels of management
Proven ability to handle multiple priorities and balance the needs of each according to business impact
Willingness to participate in all levels of project work when necessary and continuously serve as a team player
Moderate knowledge of Lean Six Sigma techniques and methods
Strong management, organizational, and project management skills desired
Understanding of change management methodologies desired
Analytical Thinking: Demonstrated analytic thinking and problem solving abilities; Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making
Facilitation: Demonstrated ability to facilitate large groups of people to develop/introduce new concepts. Uses and adjusts style and technique to assist group process and understanding
Communication: Demonstrates effective verbal, written, and listening communication skills
Teamwork: Works together in situations when actions are interdependent and a team is mutually responsible to produce a result
Business Perspective: Uses knowledge of internal and external factors impacting the property casualty industry to make decisions
Leadership/Influence: Demonstrated ability to effectively influence with all levels of management
Relationship Management: Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results
Change Management / Resilience: Remains energized and focused in the face of ambiguity, change or strenuous demands

193

Process Improvement Resume Examples & Samples

4-6 years relevant work experience
Must have advanced analytical skills
Experience with labor management systems preferred

194

Process Improvement Specialist Resume Examples & Samples

Analyze existing IT operational and servicing processes and procedures
Ensure internal processes and procedures support the vision and direction of the collection center in conjunction with the departmental vision set forth by CIO and CTO
Coordinate with IT department teams to develop and maintain standardized documentation of internal support processes, policies, and procedures. Documentation includes process descriptions, process flow diagrams, and other related items
Develop comprehensive process flows and evaluate for efficienc
Continually evaluate and enhance workflow to implement best practices
Communicate with management regularly regarding opportunities for improvement
Lead improvement initiatives including current and future state mapping
Participate in training employees to implement new processes, process changes and use them effectively
Maintain a comprehensive working knowledge of all IT-related policies and procedures

195

Process Improvement Specialist Resume Examples & Samples

Bachelor’s degree in Business, Finance, Accounting, or Computer Science - Preferred
Experience troubleshooting current applications, isolating errors, and taking corrective action to resolve issues – Preferred
Experience developing training opportunities to educate the workgroups in current technologies – Preferred
Experience designing and implementing communication plans to ensure those affected by projects are informed and updated - Preferred

196

Process Improvement Resume Examples & Samples

Review, edit, and standardize Risk Management Framework (RMF), ICD 503 and DA G2 Accreditation documentation, task instructions, process documents, templates, and other documents as directed
Analyze trends, develop reports, facilitate communication, and provide feedback on process performance
Work as a team member while demonstrating initiative and the ability to perform individual tasks
A bachelor's degree in Computer Science or other Engineering or Technical Discipline and two (2) years of professional work experience (Seven (7) years’ total professional experience, appropriate computing environment certification, and IA Workforce System Architecture and Engineer (IASAE) specialty qualified experience in place of a degree) is required
Must be knowledgeable with the Security Technical Implementation Guides (STIGs), and all assessment and authorization policies and directives (i.e., DoDI 8510.01) for RMF
At least 1 year of experience installing, configuring, administering and operating Tenable Security Center and Nessus Scanner, known as Assured Compliance Assessment Solution (ACAS) in the DoD environment
Demonstrated experience with virtualization in a DoD environment
Familiarity with the DIACAP program; Familiarity with RMF program
Ability to work independently and in a mentorship position
Demonstrated oral and verbal communication skills
Demonstrated use of Microsoft Office products including Word, PowerPoint, Visio, and Excel
Current DoD 8570 IAT level II baseline security certification (i.e. Security+CE)
Active TS-SCI Clearance In addition to the minimum qualifications
Preferred Qualifications
Demonstrated skills and expertise in the following technologies: SQL/XSQL Server Administrator (SA), Microsoft O/S and security, Information Assurance (IA), IP Data Networking and Vulnerability Assessment product engineering and design, IP network vulnerability scanner Tier 3 support, REM 3.X / Retina 5.X and greater, ACAS Security Center 4.X / Nessus 5.X or greater and HP Tenable Nessus products
DoD 8570 Fully Compliant with formal Computing Environment certification (i.e. HBSS, ACAS, Microsoft, Linux, etc.)
DoD 8570 IAT-III with CISA, GCIH, GCED, CASP or CISSP
Solid understanding of Microsoft Linux or Solaris operating systems and networking
Knowledge and experience in working with Firewalls
Knowledge and experience in working with Intrusion Detection and Prevention Systems (IDPS)

197

Process Improvement & Project Analyst Resume Examples & Samples

Facilitates identification, prioritization, selection, and scope of business process improvement initiatives
Conducts analysis on various departmental programs with limited data to identify trends, measures process value and performance, identifies and validates root causes; makes recommendations and provides alternatives to management based on business objectives
Provides status updates, training, and consulting to stakeholders at all levels of the organization for business process improvement and change/project management disciplines
Helps design, organize and facilitate workshops and trainings for business process improvement
Plans, directs and coordinates Bank and/or Business project activities and resources to ensure project goals are completed on time and with optimum quality
Provides direction, prioritization and conflict resolution in managing project teams to accomplish project objectives
Prepares and implements detailed project charter, program and project plans and tracking dashboards including definition of scope, requirements, objectives, resource allocation and task schedules and milestones
Generates ideas for process improvement initiatives and participates in control activities that establish, maintain and validate standards for the functional area
Prepares and presents both verbally and in written form, conclusions and recommendations concerning complex matters to internal and external stakeholders
As a resource provides guidance, training and constructive feedback on the project to all levels of staff within the business unit
Independent and critical thinking and decision making abilities as well as have strong written and verbal communication abilities including presentation skills
Strong teamwork skills and the ability to build and work collaboratively within and across work teams
Strong proficiency in Microsoft Office products
Bachelor's degree in Business or equivalent experience

198

Process Improvement Specialist Resume Examples & Samples

Formal Business Improvement,Project Management or Business methodology accreditation e.g., Certificationin Quality/Lean Six Sigma (Black Belt qualification) orequivalent
Strong professional experience in a Process Improvement role in a relatedfield with proven execution of improvingprocesses, organisational redesign, transformation or similar, in whichanalytical skills were required
Working knowledge of processes,services and the supply chain concepts and process mapping and documentationskills coupled with the ability to present up to executive level
Excellent skills in using Exceland PowerPoint
Sound conceptual, creative, analytical and problemsolving skills and the ability to quickly build solid relationships and influence change within & across various business units of INGDirect

199

F&A Process Improvement Co-op Resume Examples & Samples

Actively pursuing a degree in Accounting, Finance, Computer Science, or a related field
Knowledge of Oracle/SQL (or other database) programming language
Advanced knowledge of Microsoft Office - Access, Excel, Word, PowerPoint
Technical aptitude and the ability to learn new systems quickly
Sound analysis skills; An understanding of project management fundamentals is preferred
Self-motivated, with the ability to manage multiple tasks successfully while meeting deadlines
Data Modeling - Beginner
SharePoint - Beginner
Technical Knowledge of Hardware & Software - Beginner

200

Manager, Process Improvement Resume Examples & Samples

Manage multiple finance projects through planning, design, organizing and executing continuous improvement projects from conceptual stage through to implementation
Overseeing key steps in the process improvement effort: the collection and analysis of financial and non-financial data, the development of solutions and deployment plans
Facilitate various leadership to employee level meetings, discussions and workshops on problems statements, visioning and scope and current state and future state process mapping
Recommending fact based improvements which increase efficiency and effectiveness, while understanding and balancing requirements of multiple stakeholders
Conduct change management and communication activities including assessing process change impacts and risks to employees and developing a plan to mitigate risks
Managing communication and developing communication strategies to key stakeholders
Establishing Key Performance Indicators (KPIs) and/or other metrics to describe the improvements and working with process owners to ensure the impact of the change is effectively measured
Producing and overseeing the production of documentation to describe and inform stakeholders and the Finance Leadership Team of the improvement status
Utilize diverse toolkit of methodologies to gather information and data from staff and stakeholders
Coaching business unit analysts and assists them in removing obstacles to successful implementation of the projects
Cultivate “smart partner” relationships to help achieve departmental objectives
Build trust with colleagues and business partners by demonstrating personal consistency in communications and actions
Demonstrate a clear willingness to collaborate and find win-win solutions
Prioritizing and managing their own workload with consideration of the workload of team members and key subject matter resources in order to deliver results
Assist in the facilitation of process mapping training to various stakeholder across Finance

201

Process Improvement Lead-continuous Improvement Resume Examples & Samples

Work closely with Director of Continuous Improvement to deploy Lean Six Sigma across organization and within assigned area of focus
Work with department leaders to identify and prioritize improvement opportunities, scope out improvement projects and translate functional goals into Six Sigma strategies/projects with measurable objectives
Lead process improvement initiatives with quantifiable results
Facilitate Kaizen or quick improvement events that deliver quantifiable results
Coach, train, and develop Green Belts, Yellow Belts and Champions in Lean Six Sigma methodology
Provide expert guidance to multiple Lean Six Sigma project and Kaizen teams
Disseminate process improvement methodologies and toolkits throughout the organization via formal and informal training and community of practice leadership
Institutionalize and champion Lean Six Sigma thinking and principles throughout the organization. Advocate and demonstrate the benefits of applying Lean and Six Sigma methodologies to achieving business objectives and financial performance targets
Airline or related industry experience
5+ years of direct work experience in IT, with combination of knowledge of the following areas: enterprise architecture and infrastructure deployment; IT service management; security and compliance policy development and technical implementation; design and deployment of technology to user communities; software development and deployment; development operations (DevOps); Agile project methodology
10 years of experience in process improvement methodologies Training and support material design/development experience
Advanced degree PMP certified

202

Process Improvement Leader Resume Examples & Samples

Development and continuous improvement of the manufacturing process parameters, tooling and systems of their defined area of responsibility
Maintain focus on the safety of employees, quality of product and cost of process
Preference will be given to candidates with injection molding and assembly experience
Bachelor degree in engineering or minimum of 5 years equivalent experience
Working knowledge of APQP processes
Background in Lean Manufacturing, six sigma and SPC
Ability to deal with all levels of an organization, especially shop floor personnel
Ability to facilitate and motivate others in a team environment
Strong problem solving and ability to develop/communicate solutions/responses
Strong interpersonal, communication (verbal & written) and organizational skills

203

Process Improvement Specialist Resume Examples & Samples

Must be able to design and develop documents, reports, and presentations using Microsoft Word, Excel, Access, and PowerPoint software
Proficient in Microsoft Excel, Word, and Outlook with excellent data management skills
Working knowledge of Microsoft Access
Working knowledge of Dollar General’s vendor non-compliance system/process is an asset
Must have excellent oral and written communication skills
Must have a good understanding of supply chain processes as it relates to vendor compliance
An understanding of financial and inventory functions that are impacted by receiving problems and returns is a plus
Ability to work cross-functionally and independently
Excellent analytic, organization and problem-solving skills
Self-starter with the ability to independently prioritize and manage multiple tasks and projects with competing priorities and deadlines
Excellent interpersonal skills and the ability to present oneself professionally to others
Ability to work with a high degree of accuracy with minimal supervision in a high-volume environment
Ability to handle confrontational situations in a mature and professional manner
A thorough knowledge of the distribution center operations processes is an asset

204

Process Improvement Resume Examples & Samples

Manage operational improvement projects related to Specialty Physician Service Center, including
Working with Shared Services on data mining, data analytics and staffing models
Will have direct "hands on" involvement in the execution of new initiatives and technology to ensure understanding and effective utilization of new procedures and technology on an ongoing basis. Communicate major changes to all affected departments. Meeting with managers and directors of other departments to discuss cross-departmental issues and identify potential solutions. Business SME for IT enhancements including ownership

205

Process Improvement Director Resume Examples & Samples

BA/BS degree in a related field
5+ years experience with business intelligence software and report development tools (Preferably SSRS or Crystal)
Advanced SQL script writing
Experience with data research and analysis
ETL tool, database design, and/or data warehouse design a plus
10 + years of process improvement experience with planning, project management, business analysis or any combination of education and experience, which would provide an equivalent background

206

Process Improvement Leader Resume Examples & Samples

Manage the process improvement pipeline and identify process improvement opportunities
Track efficiency gains from projects and report to management on process improvement activities
Set up and lead process improvement activities (such as Kaizen events, problem solving sessions, and process mapping), including planning, execution and follow through
Analyze process data to assess process capabilities
Promote and facilitate diagnosis of work flow impediments and inefficiencies
Create process improvement guidance tools and documentation
Conduct formal and informal training of personnel in process improvement approaches
Be an active advocate for process improvement
10 years industry experience
Previous experience in the use of process improvement tools, including process mapping, visual management, problem solving, and Kaizen events
Team coordination experience and strong interpersonal skills, including the ability to collect the viewpoints of others as well as to persuade others to action
Self-sufficient, results oriented, enthusiastic, team-oriented, logical & creative thinker, good facilitation skills
Reagent product development and/or manufacturing experience in a similar industry
Lean / Six Sigma greenbelt experience
Able to use technology in daily work as well as to apply statistical models, such as ANOVA, for the assessment of data

207

Process Improvement Leader Resume Examples & Samples

Deploy PPI and Lean Manufacturing\Enterprise initiatives within the site
Provide leadership in the areas of PPI and Lean by mentoring site teams to deliver results
Assist in developing site improvement goals and objectives and coordinate and champion activities to meet or exceed those goals
Coordinate the measurement, tracking and reporting of PPI savings impacts for sites
Lead periodic site continuous improvement reviews both internally and for regional roll up
Partner with site leadership team to drive ownership of CI activities within the site
Train site resources in the areas of PPI and lean principles implementation
Create contingency plans where needed to ensure achievement of site PPI targets
Become the “resident expert” for all Continuous Improvement activities within the site
Improve the customer experience regarding quality and reliability by promoting a Root Cause/Countermeasure culture that works to implement robust corrective actions
A holistic thinker who can look enterprise-wide to integrate and streamline systems for optimal benefit
Passion for driving improvement and leading change in a complex, global environment
Proven track record for developing, training, and coaching teams while implementing a driving a Business Systems approach
Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
Proven track record of identifying and delivering year-over-year results using metric-driven problem solving
High ethical standards to support a professional business code of conduct
Strong interpersonal skills and the ability to connect with and positively influence leadership and all levels of the organization
Previous experience with lean leadership
Understanding of KPI’s, Operational Excellence, and Toyota Production System (KATA)
Lean Expert with over 5+ years’ experience and a ‘hands-on’ track record of implementing successful TPS-based business systems including elements such as

208

Regional Process Improvement & BPO Manager Resume Examples & Samples

You will be owning the SSU process and monitoring the efficiency of the process through 2 main KPIs : Conversion rate and Leadtime to live. Also you 'll be owning the performance, cost and quality KPIs of the BPO teams across the region
You will be leading coordination calls with local Heads of SSU in order to follow up progress on rolling out process improvement initiatives
You will be identifying leads on how to improve these KPIs without impacting negatively other business KPIs (customer NPS for example)
You will automate the process
You will be gathering specifications for the development team in order to integrate successfully the SSU process into our Seller Center platform
You will work with automation and development teams to ensure delivery, testing and accuracy of developments as well as identifying and planning further developments
Challenge BPO companies on their KPIs, manage the contractual relation
Travel to BPO locations in the 6 ventures throughout South East Asia
Performance of the SSU process (KPIs)
Generate call presentations
Update the management team on weekly progress
Gather specifications for SSU integration in Seller Center
Automation of the process
Contact Center Performance (Productivity, # Sellers live, Seller satisfaction)
Contract management, weekly follow up of KPIs with BPOs
Develop new ways of optimizing contact effectiveness, cost per call, overall cost of operations
Provide support to country team during the outsourcing process
Ability to coordinate with remote teams in English
Ability to gather functional needs and design specs
Ability to coordinate with technical teams
Ability to analyze a process's performance
Ability to understand seller's expectations and experience
Ability to coordinate with outsourcing companies
Ability to navigate in an international environment
Ability to understand seller behavior and call center agent behavior
Masters degree in Computer Science or Business Adminstration with a specialty in Technology management
Previous experience in process improvement (1 year)
Experience in Contact Center (management level)
Experience in data analysis and reporting
Basic knowledge of telephonic systems and call distribution models
Experience as a BPO manager
Experience as a coordinator (Project manager)
Experience as a manager
Experience in process automation
Experience with Zendesk, Asternic

209

Process Improvement Specialist Resume Examples & Samples

25% - Accountability Category #1: Portfolio Leadership, Governance and Control
25 % - Accountability Category #2: Project Execution, Value Realization, and Measurement
25% - Accountability Category #3: Capability and Culture Development (Collaboration)
25% - Accountability Category #4: Business Partnership and Stakeholder Management
Process Mindset
Continuous Improvement Training – Yellow, Green, Black Belt
Bachelor’s degree or higher or 5+ years of Protein Experience
Interpersonal skills – the ability to bring numerous groups together to solve complex opportunities
Ability to lead through Influencing others
Project Delivery Process Experience (PDP)
Broad Business perspective/business acumen
Operations/Plant experience

210

Re-engineering & Process Improvement Lead Resume Examples & Samples

Provide business process improvement consultancy for business stakeholders
Provide support to identify productivity opportunities and create annual productivity plans
Support a global process leaders and teams to drive execution of identified Reengineering projects across centers, including all work stream projects
Assist in coordinating internal project teams in the identification, design and delivery of process improvement initiatives
Provide project management support both on own and others project’s needs
Identify potential projects, issues, risks, and facilitate remediation
Assist in conducting current state assessments by process mapping and develop future state designs for various processes
Monitor, track and report the financial impact and execution thru the year for the business stakeholders
Partner and collaborate with others to ensure business case/cost benefit analysis is in line with business objectives
Provide structure, develop overall plan, ensure delivery against the productivity plan and institute corrective actions as necessary
Provide support to execute existing productivity programs and develop/implement any new programs to achieve required targets
Provide required deliverable updates, reviews and other required communications
Provide progress report to key stakeholders regularly and ensure effective execution and achievement of reengineering productivity targets
Perform continuous business process performance measurements to identify current baseline for further process improvement activities
Support and uphold Citi Leadership standards and ethics
Support and contribute to a positive and collaborative team environment and culture
Support cultural process improvement programs, including process improvement training, coaching and development
Support and contribute to a “zero operational errors” culture
Minimum 7 years of project management experience in process improvement / continuous improvement for a global corporation/organization
Education: Bachelor degree in Industrial Engineering, Finance or Business fields preferred (or equivalent experience)
Fluent in English and Spanish (Written/Verbal)
Process mapping, automation, and streamlining processes experience
Strong reporting and analytical skills, including the development and reporting of performance metrics
Project Management Certification or Certified Lean Six Sigma Black Belt or similar certification preferred (American Society of Quality is a Plus)
Highly proficient in the use of desktop tools and software such as Excel, Outlook, SharePoint, and PowerPoint
Strategic thinker with attention to detail
Project oversight and decision-making
Ability to plan work systematically and practically, without compromising productivity
Ability to analyze complex information and evaluate results to choose the best solution to problems
Ability to adapt to constant changing needs of the business
Ability to own deliverables, related responsibilities and address challenges
Valuable qualities: inquisitive mind, great communication skills, a willingness to understand our business and culture
Proficiency with MS Office tools (MS Excel, MS Word, MS Power Point, MS Access, MS Visio, Basic SharePoint, Outlook)

211

Director Quality & Process Improvement Resume Examples & Samples

Designing, implementing, maintaining, managing and continuously improving the quality management program for the front end and fulfillment pharmacies
Working with other Quality, Audit, Compliance or Operations teams as appropriate to identify and share trends related to process, control or quality weakness and address the trends through process or technology improvements
Performance management of the Pharmacy Quality Management team
Communicate the results of pharmacy quality management activities to relevant Operations and other internal leadership as appropriate
Drive standardization of quality processes across the front end and fulfillment pharmacies
Participate in client, internal or external audits as necessary
Other special projects or duties as necessary
College education required (bachelors, masters or professional degree)
8-12 years in PBM or healthcare industry preferred
10-15 years in home delivery operations preferred
RPh or PharmD preferred
Audit or quality certifications helpful
Basic Microsoft office skills a must
Understanding of technology tools useful in efficiently gathering, collecting and trending results of work a must
Existing knowledge of Express Scripts systems supporting client and patients (i.e., HDS, Compass, FileNet) preferred
Skilled in audit and/or quality principles a must
Familiar with industry medication safety, error categorization methodologies, and industry trends in quality, client and consultant audit focus
Able to manage multiple projects simultaneously
Able to think creatively, improve existing processes, and create new processes from conception through implementation
Able to share difficult results or messages with tact
Previous experience in people leadership, especially experience leading large teams comprised of indirect and direct reports
Periodic travel required

212

Coop-process Improvement Resume Examples & Samples

Proven ability to speak with and work across all levels of the business
Ability to manage multiple tasks within deadlines
Knowledge of process improvement methodologies (e.g., Six Sigma, Lean, Kaizen, and Workout tools)
Strong PC Skills: Excel, Word, Powerpoint, Outlook, Visio, MSProject

213

Process Improvement Resume Examples & Samples

Ability provide exceptional client service and quality outputs through all phases of project and engagement management for multiple clients across a variety of projects
Excellent analytical and problem-solving abilities, with a strong financial, operational, or technical background preferred
Experience with business process analysis and improvement projects, and/or use of analytical techniques and tools
Internal audit experience, with a focus on consultative recommendations to business processes and controls
General business knowledge in various functional areas (e.g., finance, HR, payroll, registrar, bursar, grants/program management, IT) and/or the not-for-profit/higher education sector; note: although not-for-profit/higher education experience is preferred, individuals with backgrounds in other industries but with an interest in NFP/HE are encouraged to apply as well
Ability to engage successfully and simultaneously on a variety of projects, including business process reengineering, operational assessments, internal audit, and enhancements to financial/operational controls
Practical exposure to the application of information technology to address business issues is a plus (e.g., IT assessments and strategy, project management, as well as system evaluations); exposure to not-for-profit and higher education systems would be of particular advantage
Interest in assisting with business development activities
· Other duties as assigned
Bachelor's degree in Accounting, Finance, or related field. A MBA or advanced degree from a quality business school a plus
3+ years of consulting experience or 5+ years of relevant industry experience
Internal Audit experience
Outstanding written and oral communication skills
MBA or advanced degree from a quality business school a plus
Driven and self-motivated, but with a sense of humor and a balanced perspective
Flexibility in schedule and the ability to travel, if needed

214

Process Improvement Leader Resume Examples & Samples

Conducting E2E process diagnosis to identify improvement opportunities
Lean Business partner for Line and Senior Management. Providing guidance and support to ensure effective and robust processes that deliver On-time, On Quality, On-Cost improvements for Client projects and services
Project managing the lean six sigma improvement projects using DMAIC methodology. This should include identifying the problem, defining the project objectives, managing project delivery and validating and reporting benefits
Coaching and mentoring of improvement project teams
Delivering training to Green Belts and Yellow belts as required – ensuring knowledge transfer
Ensure effective stakeholder management to deliver and maintain effective improvement project sponsorship
Acting as a change agent – build and deliver the change management strategy to ensure support and buy-in for improvement projects
Supports the work environment with good morale and a strong work ethic

215

Manager, Continuous Process Improvement Resume Examples & Samples

Identify, justify and implement cost efficiencies and quality improvement activities through the use of new and/or enhanced technologies, automation and Lean practices
Provide strategic support to new and ongoing projects associated with: organization effectiveness, core capabilities development and process improvement
Maintain and review CTS scorecard on a periodic basis
Ensure adherence to key performance indicators/SLAs; Perform corrective action planning and develop performance improvement plans where performance does not meet benchmarks
Assist with building resource deployment/staffing strategy for CTS US organization
Ensure regular availability of resources for deployment in existing and upcoming talent/business needs
Act in a consultative and project management role to COE and leadership to define and implement program delivery
Provide project management support
Lead continuous improvement initiatives in both new and existing processes
Lead cross-functional process improvement DMAIC (Define, Measure, Analyze, Improve, Control) projects and rapid improvement events (Kaizen), including identifying and managing resources, selection of and training on Lean and/or Six Sigma, process mapping, documentation and rollout of improved processes
Lead efforts to assess the needs and satisfaction of customers; Assume accountability for monitoring quality and ensuring continuity of successful services to customers
Lead the teams that will manage the communications templates and technology enabled solutions for all processes of CTS
Ensure standardized communication across CTS to ensure consistency in information flow
Reinforce global and standardized policies, processes, and technology for service delivery to increase operational effectiveness and efficiency
Develop others, improving their skills/capabilities; support the diverse contributions of others; engage others
Regularly provides project management or team leadership to a group of employees, but does not have formal supervisory responsibility. Leading and directing is restricted to monitoring work and providing guidance on escalated issues. Most of work time is spent performing many of the same duties being led
Master’s degree in business, HR or related areas (preferred)
Certifications in Kaizen, Enterprise Lean, Six Sigma or related Process Improvement (preferred)
PMP Certification (preferred)
7+ years of experience, preferably in a Shared Services or related organization
7+ years of experience in Project Management/Program Management
7+ years or more experience in Enterprise Lean, Six Sigma, TWI, Policy Deployment, Value Stream Mapping and advanced statistical techniques and quality tools (preferred)
Led or participated in change/continuous improvement initiatives
Demonstrate ability to develop and implement high level strategy, working in close collaboration with strategic partners to drive transformational change and service improvement
Must have experience with Quality System implementation in an organization
Excellent communication and project facilitation skills
Knowledge and experience in HR process and shared services environment desired
Must have demonstrated progressive growth and increased accountability over time
Excellent people management and leadership skills
Experience in working with senior leaders to determine organizational needs
A sense of urgency and results oriented
Ability to handle multiple assignments and maintains consistent service levels
Aims to achieve high standards and adapt to change in order to reach the expectations

216

Process Improvement Specialist Resume Examples & Samples

Exceptional problem solving and organizational skills. Ability to plan for, adjust to and deliver on demanding deadlines
Demonstrates ability to manage multiple priorities and make decisions independently
Listens to feedback without defensiveness and leverages it for own communication effectiveness
Makes progress in an atmosphere of changing priorities and ambiguity
Project Management:Ability to drive the discovery phase of an idea and/or project (i.e., intake of information, requirements, etc.)
Demonstrates ability to work independently in concert with accepting difference of opinions/conflict resolution. Experience in gaining alignment with cross-functional teams

217

Process Improvement Resume Examples & Samples

Outstanding personnel management, oversight, and guidance that allow our project teams and people to grow and succeed; lead, manage, direct, and monitor client service teams on multiple engagements
Experience leading and assisting with business development activities in order to play a key role in future business generation and continued development of the client base
Established relationships within the not-for-profit and higher education sector, as well as a demonstrated ability to maintain relationships and cross-sell services into the industry
Ability to handle day-to-day practice and client administrative matters (e.g., billing, budget to actuals, client acceptance, engagement letter preparation, performance reviews, etc.)
5-10 years of consulting experience or 5-7 years of relevant industry experience

218

Process Improvement & RPA Senior Manager Resume Examples & Samples

Initiate contacts with potential new customers, in different industries
Promote Accenture Operations towards the account teams
Develop and articulate automation proof of concept for clients including strategy, scope, staffing, engagement setup and execution
Manage a team to ensure that deliverables are met with quality and in a timely fashion
Engage with senior level stakeholders effectively in a dialogue
Develop new methodologies and assets to support Operational projects
Work with deal teams to provide subject matter expertise and industry / offering insights for important client proposals and RFPs
A minimum of 6 years of experience in one of the following areas: HR, Finance/Accounting, Supply Chain, Marketing or Procurement
A minimum of 6 years of experience in process improvement, process change, and/or six sigma project experience
A minimum of 2 years of experience with Solution Planning/Deal Shaping
Six Sigma Certification (Green or Blackbelt)
A minimum of 2 years of experience with designing and/or implementing Robotics Process Automation (RPA) solutions
Experience with process design / re-design
Process documentation and/or process training experience
Excellent leadership and management skills

219

Process Improvement Specialist Resume Examples & Samples

Create, develop and manage a project to completion; incorporate innovative and creative solutions to develop system enhancements or implement new systems, always working to increase efficiencies, eliminate or reduce the risk of error and reduce cost. Collaboratively working on improvements or projects with internal departments as well as with customers
Participate in system testing routines and implementation of changes
Assist with monitoring the ADS systems throughout the day to ensure processes are running correctly; troubleshoot issues and determine method of resolution and get other departments involved as needed
Assist with the development of new standard operating procedures for new process and the updating of existing standard operating procedures as process changes take place
Assist the ADS team with questions or problems regarding the ADS systems or processing flow. Troubleshoot issues and collaborate with IT and other departments as needed to work toward timely resolution
Assist in the development of training materials and conducting of training sessions as systems are updated or new systems are implemented; assist in other departmental training as needed
Monitor and prepare assigned reports as needed and provide information to departmental management and/or other necessary individuals
Demonstrate the Company’s Core and Growth Values in the performance of all job functions
Maintain reliable attendance
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup
Complete other assignments and special projects as requested
2 years’ experience in a process improvement, transportation or related area, Required
Ability to learn geographic time and distance
DOT hours of service regulations
Proficiency in company systems and applications
Understanding of system integration of the various computer systems within the organization
Working knowledge of Continuous Improvement tools
Interpret statistics through charting and standard deviation
Ability to think systematically
Document management systems
Works well independently as well as in a team environment
Maintain confidentiality
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Perform under strong demands in a fast-paced environment
Proficient computer skills, including experience with Microsoft Office Suite, internet
Display empathy, understanding and patience with employees and external customers
Occasional domestic travel
Flexible and willing to work extended hours when necessary
Must work extended hours during testing promotes and critical incidents

220

IT Systems & Process Improvement Lead Resume Examples & Samples

Drives the continual improvement of the processes by soliciting feedback from all areas and levels of technology
Provides support and guidance to technology service lines as they implement service management policies
Administer and manage our Service Now implementation
Coordinates the activities of all technology staff as new processes are implemented, or existing processes are changed
Provides leadership in the resolution of issues that arise during support of production technology systems
Provides deep knowledge and expertise in one or more ITIL Service Operations process frameworks
Understands advanced concepts and navigates the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate to complex in nature which may span multiple ITSM Processes
Manages and drives Continual Service Improvement across one or more ITSM Processes
Responsible for the development and execution of the ITSM Process and integration across processes
Responsible for the effectiveness of the process
Drives the day to day activities to ensure the accuracy and maintenance of the ITSM Process
Leads the appropriate ITSM process boards and committees
Facilitate requirements gathering discussions with stakeholders. Interact with both technical resources and customers to identify and document business requirements
Transform business requirements into process specifications
Facilitate user training
Accountable for the creation of cohesive technology service management policies, which effectively meet the reporting and measurement needs of the business and complement all areas of technology production operations
Establishes and maintains strong working relationships with all technology teams
Establish strong working relationships with the technology executive management
Manages the development and delivery of Executive Level communications relevant to the ITSM process, process performance, process maturity or technology aligned to strategic objectives and business needs
Manages the communication, marketing, and training for one or more ITSM Processes
College degree, specialized training, or equivalent work experience
ITIL v3 Foundations Certification
Service Now
Deep knowledge of ITIL Incident Management, Problem Management, Request Fulfillment, Change Management and IT Service Desk processes and functions
ITIL Intermediate or Expert Capability Certificate in IT Operations preferred
Knowledge of project management methodologies and tools
Understanding of development life cycles
Strong presentation abilities
Sound internal consulting skills and executive presence
Documented interest in process management and continuous improvement
Passionate in developing and implementing best practices, creative solutions to workflow issues impacting the services and the business
Business Applications: ServiceNow administration experience, and familiarity with Rally
Standards & Methodology: ITIL
Office Automation: Word, Excel, Outlook, PowerPoint, Visio, Sharepoint
Planning & Design: Microsoft Project, Visio, Innotas
Process analysis, design, and implementation: 3 to 5 years relevant experience

221

Process Improvement Leader Resume Examples & Samples

Responsible for supporting the implementation of SPS and Manufacturing Basics at the plant level
Be the first resource for plant associates and pillar teams for SPS related concerns
Sets basic principles and targets for SPS in the plant – particularly after lessons learned on the model machine, with annual review
Review and request support form division practitioner & divisional leadership team, when appropriate
Train, coach and educate plant level associates on improving zero based losses and using key performance indicators such as manufacturing OEE (Overall Equipment Effectiveness), product quality, waste reduction, process performance, safety, and operating costs
Function as a member of the plant steering team ensuring team is on track and meeting all KPIs
Liaison to SPS Practitioner to create agendas specific to where the plant needs additional support
Ensure appropriate personnel understand, and take actions based on metrics and tracking systems are updated
Utilize Continuous Improvement (CI) methodologies to drive a culture of learning, a dedication to ongoing improvement, and a focus on sustainable results
Ensure that pillar teams are working together and not in silos
Make sure losses are clearly established and calculated correctly each reporting period. Should understand the make-up of every loss and the drivers behind each
Responsible for sending requested charts into SPS Practitioner every reporting period
Should understand all pillars thoroughly in order to give guidance and support as needed. Assist in selecting pillar owners and their teams
Maintain continuous communication with the Plant Manager and Regional Manager on the progress of SPS activities. Should be able to recognize the gaps and communicate this information as well
Ensure compliance with all OSHA regulations, division standards, and plant specific safety procedures
Manage all aspects of the plant safety program including the Safety Pillar Team and oversight of Safety Sub-Pillars while achieving respective team objectives
Lead the safety hot spot process utilizing R3 analysis and plant safety data to minimize safety hazards and strengthen administrative and engineering controls
4 year degree required
Skill at building harmonious and sympathetic relationships with others
Skill at conveying trust in others as well as causing them to feel that one can also be trusted
Establishing trustful connections with others
Manufacturing leadership, engineering, continuous improvement experience (TPM, Lean, Six Sigma, etc.)
Strong technical aptitude and the ability to grasp a general knowledge of division specific manufacturing disciplines, financials, and technologies, across the region of support
Good organization and team management skills to help pillar teams

222

Process Improvement Team Lead Resume Examples & Samples

Identifying and optimising large efficiency gains across all business processes within Customer Care by reinventing processes which improve the customer experience and support the Customer Care Operation’s KPIs
Define new processes related to new propositions, innovation and changes within the business and Transformation department – ensuring that these are scalable, sustainable and support the department in being efficient while maintaining a positive customer experience
Work with customer feedback, advisor feedback and MI to proactively identify opportunities for improvement to drive Customer Satisfaction, productivity and FCR improvements and protecting the business from risk
Working with multiple stakeholders from Customer Care, the wider business and on occasion, external partners to challenge failures in cross functional processes – bringing solutions whilst working collaboratively to drive and own improvements
Demonstrate the value of changes to process through the use of robust data and feedback – this can include but is not limited to savings in handle times, increases in FCR, positive NPS and customer satisfaction scores
Working with the Process and Engagement Team to ensure they understand any changes in order for them to successfully communicate them out across the department and maintain the process library
Understanding what activity is being undertaken across ASOS and within Customer Care that impacts how we serve our customers and meet SLAs and KPIs
Building relationships with those you identify as being your customers and suppliers and ensuring that your requirements are clear to them and theirs’ to you
You'll represent your area as well of those of your colleagues in Customer Care as appropriate in meetings with other teams across ASOS honestly communicating our performance and plans and providing Customer Care input when requested
As an influencer in Customer Care you'll also be responsible for working collaboratively to ensure that all areas of customer care are working effectively, supporting colleagues where necessary
Representing Customer Care on projects and initiatives ensuring the historical insight is provided to help shape any plans and that our lead times to support are understood and factored into the overall plans
Setting clear objectives and ensuring appropriate levels of engagement, feedback and development to continuously improve individual’s contribution within the context of their existing job role
Conduct and document effective monthly and annual performance reviews with your team
Carry out return to work interviews after sickness absence
Conduct first stage disciplinary meetings with People Team (HR) support as necessary but focus on regular quality intervention to minimise the need
Facilitate regular meetings with your team to ensure that they’re aware of Department and business priorities
Monitor and sign off overtime worked by your team
Act as an escalation point for your team on unresolved issues and flag business and potentially contentious issues to senior management
You'll be an expert on our current customer support models (self-serve and contact centre) and understand the capability of those models and our current systems to enable you to provide valuable input into projects and initiatives
Experience in large scale process improvement and optimisation
Experience working as part of a cross functional team on business change
Experience of introducing new activity into Customer Care
The ability to multi-task and flex your approach depending on business priorities
Analysing data and making findings available and meaningful
Flexible approach to cope with a fast-changing environment

223

Vave Process Improvement Lead Resume Examples & Samples

Conduct pre-analysis on potential VAVE events. (5%)
Coordinate/schedule and facilitate VAVE events at Lennox manufacturing facilities or Supplier manufacturing sites with local Supply Chain Leadership, Strategic Sourcing Managers, Engineering, Local Operations, Quality, and Sales and Marketing to identify cost out opportunities in either materials or processes. This will include, but is not limited to, internal VAVE events, Supplier Walk-thru events, and Competitive Teardown events. (40%)
Facilitate meeting(s) or teardown events to effectively capture cost reduction savings opportunities or process improvements and analyzes the impact to the businesses. (20%)
Ensure strong cross functional engagement and facilitate team accountability. (5%)
Collaborate with BU in establishing material cost reduction savings analysis and ensure financial review as well as assisting with establishing initial schedules for project implementation. (10%)
Demonstrate utilization of continuous improvement process (metrics, root cause analysis, risk assessment/mitigation, etc.) to drive positive performance trends for both internal and external teams.(10%)
Track material cost reduction status of all assigned projects for progress, schedule and performance. (5%)
Prepare monthly summary report as required by management and program management. (5%)
Facilitate product related standardization ideas to global standards as applicable. (as required)
Acts as interim program manager (as required) for projects which require strong cross functional engagements until resources are assigned.(as required)
Good understanding of VAVE principles and methodology and has passion for reducing costs thru continuous improvement
Ability to influence and drive various Lennox business functions for action (ex: marketing, engineering, program management, demand-planning, sourcing and local purchasing, Lennox Asia Sourcing and Engineering Center, Lennox India Technology Center, and Lennox business unit executives)
5 yrs. of experience working knowledge of material cost reductions & continuous improvement
Analytical rigor with complex sets of data
Ability/willingness to travel up to 50-60% of the time domestically and internationally

224

System Director, Process Improvement Resume Examples & Samples

Master's degree in Engineering (typically Industrial or Process) with a working knowledge of health care processes and structures
Some healthcare terminology and experience is a plus
Master's level Knowledge in Lean Six Sigma Methodologies
Demonstrated ability to conduct and interpret quantitative and qualitative analyses and working with a variety of databases and IT systems
Effective Leadership, project management and consulting skills
Minimum 10 years' experience in Engineering with organizational and process development experience
Managed Lean Six Sigma projects
Managed and coordinated Kaizen events

225

Process Improvement Specialist Resume Examples & Samples

Continuously collaborate, communicate and advice task lead when projects have a probability of getting out of schedule parameters in order to correct it before it affects cycle and budget
Liaison between AJW-146 & the Program Management Office (PMO)
Support Project leads with SLEP 3 project schedules and WBS (work breakdown structures) reports to be provided to the PMO
Responsible for maintaining all project schedules up to date in MS Project
Support and collaborate with F&E program analyst to produce monthly reports updating status, schedules and funding that will be shared with the PMO
Assist project leads with administrative tasks related to the ASR-9 PMO including status briefings and PMO deliverables
Compiles and tracks data for special studies, audits and other investigations to support that can affect project schedules PMO
Partially writes and supports the overall development of and/or provides quality reviews of task materials
Assist in the preparation of organization-wide plans and models supporting project schedules
Distribute budget using work breakdown structure, (WBS) to define the scope, estimate costs and organize Gantt schedules

226

NSC Process Improvement Mgr Resume Examples & Samples

REQUIRED: Minimum of 5 years of experience in finance, accounting, project management or process improvement initiatives or related field
REQUIRED: Minimum of 2 years of management experience
REQUIRED: Extensive strategic and analytical skills/experience, including demonstrated success working cross-functionally on complex business and operating issues
PREEFERRED: Experience operating in a Shared Services environment supporting a geographically disbursed operation leveraging applicable technology and Continuous Improvement methodologies
PREFERRED: Strong analytical skills and demonstrated experience with implementing internal controls in a large business organization, including operating within a Sarbanes Oxley (SOx) compliant environment
Demonstrated ability to foster a culture of continuous improvement; identifying and leveraging key performance metrics to assist in improved operations
Strong written and verbal communication skills with demonstrated ability to effectively communicate to all levels of an organization, so as to provide clear and concise communications with Executives, Field and Corporate Leadership and Operations, employees, external vendors and internal customers
Must possess exceptional organizational and multitasking skills. Demonstrated ability to manage projects and teams to meet competing deadlines
Strong attention to detail and ability to present solutions/recommendations
Strong analytical skills enabled by strong technical, Excel, Word, Access and PowerPoint skills – with a demonstrated ability to learn multiple systems
Ability to communicate and negotiate with internal clients and external customers and vendors

227

Process Improvement Co-op Resume Examples & Samples

Learns and understands how company systems and databases connect
Facilitates updating systems and databases with real-time and accurate information
Facilitates scheduling of meetings as required
Supports all departments with improvement tasks as assigned
Strong MS Office skills preferred including Office, Visio, Excel, Word, and Access
Ability to produce quality work
Ability to work with moderate direction and supervision
Working towards Bachelor’s degree or higher in Business, Business Analytics, Data Science, or Statistics
Understanding of general business practices
Basic knowledge of data analysis and statistics
Basic knowledge of accepted process improvement / lean methodologies is a plus
Basic knowledge of Excel Macros and VBA experience is a plus
Knowledge of SAS JMP or R language is a plus

228

VP, Process Improvement Resume Examples & Samples

Lead the establishment and implementation of continuous process improvement programs, systems and processes to be used throughout the organization which create functional and organization-wide synergies and are in alignment with company strategy
Identify, provide ROI analysis, track, measure and develop automated solutions that will reduce administrative tasks and make management more efficient
Work with corporate IT resources to ensure development of systems and tools comply with the Alorica standards and do not negatively affect other systems
Responsible for the implementation and delivery of process improvement methodologies and system tools throughout the organization
Responsible for design, coding, and testing of apps and systems that are developed
Responsible for documentation of business process improvements which can be justified through metrics and reporting
Perform proactive and reactive problem analysis and resolution
Communicate and implement changes in processes or procedures to relevant internal and external stakeholders
Ensure all impacted areas adapt to new processes which address changing business and regulatory requirements
Knowledge, understanding, and compliance with Alorica policies and procedures
Bachelor’s Degree or equivalent in relevant work experience
10 years of related process improvement/management experience required
Experience leading change across multiple business functions
Knowledge and understanding of collections/outsourcing industry best practices, globally
Proven ability to research and analyze various types of information and make recommendations to effectively resolve problems or issues
Strong team management, organizational, analytical, and project management skills
Technical skills and appropriate certifications that prove the ability to develop technical and automated solutions
Ability to understand systems, applications, and technical platforms
Ability to manage multiple priorities across varying functions
Ability to work in a team fostered environment

229

Process Improvement Specialist Resume Examples & Samples

Identify pro-actively the Customer Service improvement focus areas and raise it to the Lead Project Operations Expert and all other CSC team leaders
Present ideas, thoughts, and projects to the CSC team to get support on projects and serve as a recognized expert for process focus areas
Improve systems and processes to support the Customer Service Teams and meet the needs of customer service implementation and associated training for process change where required
Establish common Customer Service processes
Become a supporter of existing Customer Service tools
Bachelor's degree from an accredited university or college
Knowledge of Order-to-Remittance (OTR)
Experience in SAP and Saleasforce.com usage
Change agent with credibility and influence in the organization
Ability to perform in a team environment, strong interpersonal skills
Positive attitude and confidence in working with stakeholders, self-motivated individual who can work in a fast paced environment
Excellent oral and written communication skills, fluency in English
Detail oriented with superior organizational skills
Some experience at Commercial Services roles

230

GM Process Improvement Resume Examples & Samples

Oversee new products/systems roll-outs
Facilitate Kaizen activity
Ensure DMAIC process
Utilize appropriate Lean Sigma tools, including value stream & process mapping
Train and oversee 8D problem-solving within the organization

231

Process Improvement Specialist Resume Examples & Samples

Facilitate pricing project and responsible for pricing data management and analysis: Price master file maintains in system including list price. Analysis and report changes in discount rate trend. Maintain record for coding status
Lead VIP: Lead value improvement program which include build value improvement training, promotion activity, reward and recognition, leadership reporting and etc. Coordinate VIP system update and track the projects’ progress, own project saving target. Build the KPI, problem & project system loop which include control tower setting, black hole and PKP(Problem solving, Kaizen, Project) mechanism
Identifies operations initiatives: Works with operations team to identify and prioritize strategic initiatives that support profitable and sustainable growth
Manages projects: Develops project plans outlining work plans, timelines, roles and resources; Identifies and leads cross-functional project team comprised of project managers, functional experts and local country managers; Manages team progress to ensure achievement of all milestones and deliverables; Provides updates to senior management and all stakeholders of progress through frequent communications of findings at regular intervals via reports and meetings
Develops recommendations: Develops and delivers project recommendations to management and all stakeholders; Presents changes in business strategy including, processes and organization; Develops implementation strategy
Manages implementation of projects: Develops implementation plan outlining work plans, timelines, roles and resources; Identifies and leads implementation team including local country representatives; Works with local country and functional team members to ensure that all supporting infrastructure including program guidelines, processes, training programs, organizational structure and new roles are developed and communicated

232

Process Improvement Partner, SDC Resume Examples & Samples

Identify process and system improvement opportunities - process standardization, automation and resource transfer of existing processes to SDC
Scope and Lead prioritized improvement opportunities to successful adoption
Maintain an aligned overview of existing projects, through close collaboration with colleagues across the Vestas organization
Define clear business requirements for IT colleagues to translate into system solutions
Team leadership for small team of process administrative colleagues
Experience leading change implementations, with multiple global stakeholder groups
Excellent communication skills in English, written and verbal
Is able to communicate in a confident and concise manner
Is willing to work on local time to assist global colleagues where needed
Works calmly under pressure, with a solution-driven mindset

233

AVP, Process Improvement Resume Examples & Samples

Strategic Consultation – Advice, consultation and assessment of continuous improvement ideas and initiatives including objectives, risks, outcome alignment, costs and benefits
Stakeholder Engagement – key liaison role between branches and corporate office to identify and develop
Leverage business relationship management skills to understand and anticipate the needs of client partners across CWB Group
Drive strong stakeholder engagement in business planning and implementation of programs/projects
Ensure projects and major initiatives are analyzed in terms of external customer impact with a view to enhancing customer experience wherever feasible
Proactively communicate with the business units and departments on many levels to obtain the necessary understanding of the business problem/challenge
Work collaboratively with technical, management and customer teams, to bring together questions, information and possible paths forward in a manner that is understood and actionable by all stakeholders
Apply knowledge of business processes to assist business units in analyzing ideas and initiatives and providing advice and assistance in organizational design and strategic and business planning
Work with the Sr. AVP Customer and Process Excellence to drive effective budgeting, forecasting and reporting for process improvement initiatives to ensure they meet strategic and financial plans, goals and expectations
Provide business unit budget and expense management to areas of assigned responsibility
Provide leadership to facilitate branch support on operational processes and functions that require a coordinated approach and support
Bring together human and other resources to achieve the objectives of Business Optimization
Reinforce the discipline of process improvement and provide the processes, structures, and tools for individual projects and initiatives across the organization
Provide strong leadership advice and coaching to employees to ensure best-practice execution of the CWB approach for process improvement
Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel
Make decisions guided by common sense and sound business judgement
Prepare and regularly review annual goals and career development plan with manager/supervisor
Promote cooperation and commitment within the CWB Group towards the attainment of common goals enabling productive group interactions
Minimum of 10 years diversified experience in the financial industry, in the area of operations, and business improvement
Minimum of 7 years of management and leadership experience
Experience driving or participating in large change and transformation efforts, business optimization initiatives, assessments and reviews or other large-scale enterprise projects
Experience developing and driving business plans or providing strategic advice to senior organization officials
Workshop, facilitation or training experience is required

234

Manager, Process Improvement Resume Examples & Samples

As a member of Projects & Process Improvement, you will work collaboratively with the business to
Develop strategies and recommendations related to business benefits/costs, implementation and training plans
Knowledge of Agile practices and the Bank’s PMO methodologies, lifecycle stages and tracking techniques,
Knowledge of Bank policies, procedures, operational processes and the Bank's production and legacy systems,
Expert knowledge of MS Excel, PowerPoint, Word, Project and Visio,
Working knowledge of Agile practices, Software Development Life Cycle, Programming/Development and Database tools,
Working knowledge of related regulatory requirements including The Bank Act, AML/ATF, FATCA, CRTC regulations (including DNC), CASL, CDIC, Compliance Control & Operational Risk Self-Assessments and relevant Privacy legislation,
Working knowledge of the roles and responsibilities of other Bank service and support functions covering the omni-channel customer experience

235

Director Quality & Process Improvement Resume Examples & Samples

Organize and lead the Quality and Safety Committee and will report to the Board of Directors on quality and safety issues regularly
Responsible for organizing and posting of the UDS report annually
Will lead multiple large scale efforts within Marillac Clinic such as PCMH, population management, etc
Acts as a resource in teaching and applying tools for performance improvement and data collection and analysis to all Marillac departments, as per the Annual QI Plan
Work closely with the Development Department to provide relevant data, goals and benchmarks for grant submissions and reporting, in a timely fashion
Will oversee the provider privileging process
Familiarity with concepts of Lean Six Sigma
Certified Professional in Healthcare Quality (CPHQ) or equivalent
Certified Professional in Healthcare Risk management (CPHRM) or equivalent
Experience in leading QI efforts as part of an application to NCQA for Patient-Centered Medical Home recognition
Previous experience within an FQHC (Federally Qualified Health Center)

236

Black Belt-process Improvement Engr Resume Examples & Samples

Organize projects into manageable activities and milestones for team members, with clear problem/objective statements, and document on project charters
Stay focused on priorities, driving projects to completion while hurdling roadblocks or addressing/escalating the impassible ones
Provide management with scheduled project status updates, solicit feedback, and resolve barriers to achieving success
Train other Black Belts in Lean and Six Sigma methodologies
Foster a culture of continuous improvement in the organization
Strong Project Management skills and demonstrated experience in industry or during academic studies
Advanced proficiency with MS Office, specifically Excel
Project Manager skills, including scoping, team building, execution, schedule/cost management, testing/piloting and

237

Industrial Engineer With Process Improvement Exp Resume Examples & Samples

The Process Engineer identifies and implements efficiency, quality and/or cost improvements on existing processes. Responsible for managing changes in existing Regulatory processes including project handling, sample handling and label creation and approval
Assess processes, take measurements, interpret data and recommend improvements
Changes also include updating process related documentation including SOP’s, work instructions and guides
Assesses customer needs and satisfaction on regular basis and adjusts services accordingly. Initiate, drive and manage the implementation of projects based on best practices / Industry Standards following a continuous improvement approach
Ability to work in cross-functional teams with focus on deliverables, timelines, and meeting customer expectations and requirements
Makes independent decisions within defined area of responsibility

238

Process Improvement Specialist Resume Examples & Samples

Bachelors degree with technical, business, or management discipline, or equivalent work experience
3+ years of process development and business improvement experience, combination of regulatory/compliance experience, performance management, and field operations experience
Process analysis skills (e.g. process mapping)
Leadership experience over complex programs or projects
Working knowledge of Microsoft Excel and Microsoft Access software applications
Facilitation and presentation skills (e.g. Word, Power Point, and Cognos)
Written and verbal communication skills, as well as excellent organizational, time management and follow-through skills
Develop and implement Pipeline Safety Management System (API RP1173) elements across all NiSource companies
Establishes a centralized and comprehensive approach to measuring and monitoring conformance with pipeline safety requirements to maximize public safety and mitigate risks associated with pipeline activities
Identifying safety and operational risks, developing and documenting processes, developing and measuring operational controls, establishing and executing quality assurance test plans
Facilitate investigations into process deficiencies and incidents encountered during pipeline installation, operations, and maintenance including the completion of investigation summaries
Oversee the development and review of corrective and preventative action plans which includes maintaining systemic tracking and monitoring
Collaborate to Measure the effectiveness of pipeline safety risk management and benchmark key metrics
Driving continuous improvement PSMS related projects
Provide centralized support and serve as technical advisor to individual operating company personnel responsible for program execution
Satisfy current and changing regulatory and compliance requirements through continuous program review and revision recommendations
Establish and maintain internal communications strategy to inform stakeholders of program requirements and sharing of best practices
Promote common standards, practices and tools to track, maintain and assure compliance activities in pipeline safety management system
Represent NiSource program requirements to internal stakeholders in an advisory role, to external agencies in support of program development, audits, and among peer industry groups

239

Process Improvement Technician Resume Examples & Samples

Champion for continuous improvement of systems
Conduct audits, as needed, to assess the condition of the system and compile audit findings
Develop, review, and revise written Quality Assurance Department procedures and work instructions
Help manage the coordination, implementation, and standardization of manufacturing process improvement
Communicate quality issues, decisions, and corrective actions
Create and manage production spoilage files with database software
Provide technical support to other departments, as needed
Prepare quality reports, as requested by management
Understand and comply with quality systems regulations, ISO standards, and all federal, state, and local regulations
One (1) year of experience in the fields to quality assurance, quality control, inspection, or manufacturing
Associate’s Degree in related technical field
Six Sigma Certification, Lean Manufacturing Knowledge, or TQM experience
Knowledge of Statistical Process Control, Root Cause Analysis, and Continuous Improvement techniques
Ability to distinguish colors in order to recognize printing errors
Experience with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
Ability to respond to continually changing priorities and coordinate multiple projects
Perform a variety of tasks throughout the day in a fast-paced work environment
Interact in a professional and courteous manner with all plant employees
Ability to work in a collaborative team environment toward a common goal
Reacts to change productively and handles other tasks as assigned
A service-oriented individual with a high energy, positive and friendly demeanor

240

Process Improvement Specialist Resume Examples & Samples

Constructs process flow diagrams that illustrate the various business process activities and their interrelationship
Analyzes/evaluates existing business processes and identifies process efficiency and effectiveness improvement opportunities such as bottlenecks, business risks, duplicate activities, compliance to internal control requirements (when applicable), and supports process improvement activities
Analyzes/evaluates existing business processes and linkages and identifies missing documented processes and leads the team to document, improve and/or implement these newly identified processes that can be implemented globally
Participates in and may lead change management activities associated with process improvement. Engages leadership and other departments to obtain support and buy-in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
Defines, develops, and evaluates performance metrics to establish process success. Works with multiple departments, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. Reviews data post- implementation to measure success; participates in defining standards of improvement success
Conducts business process training
Researches best practices and prepares recommendation on appropriate solutions where applicable
Supports ERP improvements as a project member
Works with the Quality Management resources to ensure business processes fall within the ISO guidelines
Helps develop, as requested, the work station audit process
Experience in using Oracle
Experience in mapping business processes and using applicable software to document both processes and procedures
Excellent knowledge of Microsoft Office, including Excel, Work, Visio and Power Point

241

Process Improvement Leader Resume Examples & Samples

Support process improvements, process redesign, best practice sharing, and standardization across HR Services in Latin America and other global service centers using Lean principles
Identify opportunities for improvement and best practice sharing while supporting learning and execution of optimal processes
Manage ACES project execution through constant mentoring of project team leads
Contribute to the successful planning, pre-work and delivery of training events
Ensure active and effective continuous improvement engagement in all departments
Report to the HRS ACES Leader
Green Belt certification in Lean Six Sigma
5+ years experience in an operational or shared services setting
Process improvement experience, including facilitating Kaizen events and practical experience in the application of Lean and Six Sigma tools
Experience in process redesign
Experience in delivering in-class training and facilitating events
Black Belt certification in Lean Six Sigma
Cross-functional project management experience, preferably in a transactional environment
Outstanding verbal and written communication skills are a must

242

Process Improvement Lead Resume Examples & Samples

Lead/Coach on front to back initiatives, sometimes across functional or organisational boundaries, to add value to the end to end process and make it more effective focusing on the value flow for the customer
Significantly contribute towards the Continuous Improvement strategy overall
Drive the creation of a Continuous Improvement community across the firm
Lead training for staff across the firm in Continuous Improvement techniques
Create/add knowledge and tips/techniques from the artefacts and central repositories created by the team to interested persons within the organisation
Lead front to back initiatives to make end to end processes more effective focusing on the value flow for the customer
Run diagnostic initiatives to establish potential issues, root causes and propose solutions
Train staff in Continuous Improvement techniques – Including LEAN 1BC accreditations
Manage operational excellence deep dives with particular colleagues within the organisation with an aim to leave behind the knowledge for staff to prioritise, assess and make improvements themselves
Create tips/techniques/artefacts and central repositories created by the team
Work within agreed process design standards and Operating Principles
Support the use of the Process Taxonomy and linkage
Work with standard tooling and techniques used across Barclays
Identify non-automated and non-strategic business platforms and liaise with IT and FO to design, execute, document, measure, and monitor solutions
Produce reports on the initiatives progress at regular intervals to all key stakeholders
Share best practices amongst Continuous Improvement community
7+ years experience in process improvement
LEAN Six Sigma qualified
Excellent project and programme management disciplines including production of detailed project plans, key quality programme deliverables and working and delivering to strict time constraints

243

VP-process Improvement Resume Examples & Samples

Provides direct leadership, supervision and accountability for the operational effectiveness of the PI organization
In conjunction with the PI Leadership Team, the PI Group VP develops PI strategy with input from group and division leadership
Executes the strategic plan of the PI organization
In conjunction with PI leadership, develops the strategic PI communication plan for the organization
Prioritizes performance improvement and labor management work based upon the needs of the facilities/divisions and in accordance and alignment with company strategy
Works collaboratively with group and division leaders to develop process improvement and labor management standards and controls followed by execution and sustainability of standards
Manages PI Division VPs to establish strategic staffing/productivity management consultation and direction across Division; Sets specific productivity goals to be accomplished, and directs the activities aimed toward meeting those strategic goals
Provides direction and manages designated division teams to ensure standardization and consistency across the enterprise
Ensures that variations to labor standards are analyzed and escalated to leadership( should move this one up to follow the staffing/ productivity statement
Communicating routinely with PI Leadership to ensure alignment across enterprise
Manages direct and indirect reports in multiple designated divisions remotely and in a matrix environment
Identifies the learning and development needs for the PI organization and works with PI central education team to prioritize education development
Attracts, develops, and retains talent across the organization to ensure succession plan
Bachelor's Degree; MHA or MBA Preferred, or equivalent
10+ years healthcare experience required, preferably with HCA
Performance improvement and Management Engineering related experience required
Experience and/or skills in consulting, hospital operations management (CFO, CNO, or COO), health care financial management, strategic planning and relationship management desired
Executive level interpersonal skills and the ability to work within a highly matrix environment is a must
Nashville based, Travel required 50-60%

244

Process Improvement Specialist Resume Examples & Samples

Provide senior level staff support to coordinate and manage systems engineering actions and activities
Provide technical support and assessments focused on activities that address technology research, applied technology concepts, and technology demonstrations
Perform analyses and assessments of projects to help determine their consistency with strategic direction, technology development plans, and requirements
Support and coordinate outreach efforts with other Government agencies, industry, and academia
Analyze identified hardware, software, procedural or training system shortfalls and propose technical alternatives to remedy the problem(s) applying the principles and practices of systems engineering
Bachelor’s Degree in engineering or other related technical discipline is required
Minimum of 15 years overall systems engineering experience and a thorough understanding of systems engineering and acquisition processes
Occasional travel

245

Process Improvement Specialist Resume Examples & Samples

Provide leadership to achieve operational excellence by being accountable for quality policies
Administer Quality Management System procedures to assure compliance with regulatory, engineering, and client requirements
Develop, administer, and monitor quality surveillance metrics. Assist the business owners in developing their action plans to improve Cost of Poor Quality and client satisfaction
Provide the development of quality and inspection planning, monitoring of supplier and manufacturing processes, and systems for collecting, analyzing and reporting quality data
Assure ISO and other certifications are achieved and maintained in all Repair Centers, Branches and Service SBU’s as appropriate
Min. Education: BS or BA
Min. Professional Experience: 5 years in a Quality management position
In following qualifications

246

AVP, Process Improvement Resume Examples & Samples

Lead multiple work groups and key business initiatives focused on driving excellence through process improvement
Promote deep interaction and collaboration with business leaders to ensure that project plans align with business strategy
Apply Lean Six Sigma and other consulting/operational improvement techniques to drive measurable business process improvement
Develop solutions to complex problems that require a high degree of ingenuity, creativity and innovation
Lead a high performing organization. Create an open environment that fosters idea generation and brings new/fresh perspectives to complex problems
Drive significant positive change in support of The Hartford’s strategic priorities through leading a team of Directors and Consultants
Lead multiple efforts designed to achieve significant changes in culture and performance
Influence all levels of management to adopt a culture of continuous improvement and operational excellence
Bachelor’s degree required. Master’s degree preferred
Master Black Belt experience preferred. Certified Black Belt required. M
McKinsey 5 lenses leadership experience preferred
8-10 years of experience implementing end-to-end process improvement capabilities in a large, complex enterprise environment
Track record of achieving significant business results through application of Six Sigma or Lean
Demonstrated leadership experience including the ability to attract and lead a group of high potential six sigma black belts
Seasoned and successful professional with a demonstrated track record of leading large-scale, high impact business initiatives
Progressive business and client consulting experience with an emphasis on strategy process reengineering and change management. Deep expertise in continuous improvement, strategy development and implementation and flawless execution
Ability to excel in a multi-faceted, high paced, demanding, customer service-centric environment
Strong personal credibility with a track record of delivering continuous improvement in a highly matrixed environment
Strong emotional intelligence and tenacity for driving change, even while experiencing resistance
Demonstrated ability to translate strategic vision/direction into actionable steps
Ability to synthesize significant amounts of information into pertinent messages/themes
Demonstrated strategic thinking capability in addition to “roll up your sleeves” action orientation
Track record of achievement in driving broad cultural changes
Experience successfully facilitating cross-functional and cross-business teams
Strong executive presence and communications skills with the ability to appropriately, tactfully, and effectively influence Senior Leaders

247

Process Improvement Administrator Resume Examples & Samples

Mapping existing processes to ensure a solid baseline for improvements, and clear communication for colleagues working in the processes
Research tasks to support Process Improvement Partners develop business cases for improvement initiatives
Coordinate hearing processes - including consolidation of inputs and stakeholder Q&A
Coordinate value stream mapping workshops and related materials for Process Improvement Partners
Process 'as is' mapping assignments in ARIS system, and development of end-user-procedure instructions. (ARIS training can be provided)
The right candidate has worked within processes themselves, or with process improvement projects
An enquiring mind, and the ability to understand workflows, is more important than academic qualifications for this role
Coordinated workshops or minor events across multiple global stakeholder groups
Values collaboration, and can apply cultural awareness
Is able to take accountability, working proactively to identify what needs to be done and delivering reliably to deadlines

248

Process Improvement Specialist Resume Examples & Samples

4 years of experience in quality, process improvement, industrial engineering, or business analysis in healthcare
Experience in revenue cycle, finance, or project management
Experience in leading teams and facilitating workshops from start to finish with measurable results and operational impact
Master's degree in Healthcare, Business, Engineering, or related field
Certification in facilitation, process improvement, project management, or related field
Management of large statistical data with proven analysis skills (e.g., clinical, operational, customer service)
Demonstrated critical thinking and process improvement skills
Independent judgment and action skills in order to facilitate needed change in practice
Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions
Self-starter with proven ability to organize and follow through multiple complex tasks and projects simultaneously
Demonstrated supervisory, instruction, and/or mentoring skills
Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio)
Demonstrated statistical analysis skills (clinical, operational, customer service, financial)
Educates and provides technical expertise to system employees and leaders in identifying key performance indicators linked and aligned with organizational strategic goals and performance targets
Facilitates multidisciplinary teams using Lean Six Sigma methodology to evaluate processes and systems, generate alternatives, and make recommendations to reduce waste, increase utilization, reduce costs, improve customer satisfaction, and produce improved financial outcomes
Communicates team recommendations effectively
Facilitates delivery of basic, intermediate, and advanced quality and service training modules to management and staff
Develops supporting instructional materials that enhance the learning objectives
Works with other members of the team to ensure consistency and seamlessness in service experience (quality/customer service), financial, or operational performance
Facilitates failure modes and effects analyses to identify and eliminate or minimize points of risks through process redesign
Collaborates with appropriate physicians, management, and staff to obtain, document, and validate information related to assigned projects
Develops quality, service, and financial metrics to assess the overall success of improvement efforts
Evaluates and implements new initiatives that assist in the achievement of system goals
Maintains professional development by expanding knowledge base of methodologies and techniques including continuous quality improvement, statistical process control, Six Sigma, and Lean
Participates in the achievement of organizational-directed department goals
Demonstrates fiscal responsibility and contributes to departmental achievement of financial goals (Revenue Cycle)

249

Process Improvement Specialist Resume Examples & Samples

Experience with EPIC Cadence or EPIC Grand Central/ADT required
Advanced user with Excel required
Experience performing testing and break-fix enhancements and working with IS&T to give examples of issues at hand
Must have worked in a project coordinator, project management or process improvement role as a liaison between revenue cycle and IS&T
Experience working with director level and above
Experience facilitating meetings and presenting to director level and above

250

Process Improvement Intern Resume Examples & Samples

Execute test plans to verify the accuracy of operational changes
Coordinate the documentation of new and existing management reports
Coordinate the documentation of new and existing rules in SunGard's Exception Management System
Assist with various projects and the implementation of new processes
Assist with other ad hoc projects
Desire to understand computer programming concepts, database design and new technologies
Ability to quickly understand new and complex ideas
Excellent communication skills with an emphasis on being able to translate technical terms into everyday language
Pursuit of bachelor's degree in accounting, finance, computer science or MIS

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