Manager Business Process Resume Samples

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A Wilderman

Angeline

Wilderman

10520 Vaughn Courts

San Francisco

+1 (555) 506 3388

10520 Vaughn Courts

San Francisco

Phone

p +1 (555) 506 3388

Experience Experience

Chicago, IL

Manager Business Process

Chicago, IL

Turner-Bashirian

Chicago, IL

Manager Business Process

Partnering with business operations to develop and monitor supporting business processes and controls to detect and prevent quality issues
Develop a robust deployment plan
Manages daily operations for the Operations Program Office
Understand all deferrals and have manual workaround defined
Ongoing coaching and development of direct reports
Partner with business operations to create urgency around business process controls to detect and prevent quality issues
Manage stakeholder expectations, coordinating multiple project manager's internal partners working within a program or portfolio

Dallas, TX

Manager, Business Process

Dallas, TX

Carter and Sons

Dallas, TX

Manager, Business Process

Supports internal/external audit efforts related to Supply Chain Management
Maintenance Technicians
System; applications)
Maintain a clean office environment including kitchen clean up
Coordinate all travel through the Columbus Travel Coordinator
Proofread all documents for punctuation accuracy and consistency as well as the correct positioning of any graphics or photographs
Recognize where processes can be improved and take the initiative for improvement

present

Houston, TX

Manager, Business Process Management

Houston, TX

O'Connell, Mayert and Mante

present

Houston, TX

Manager, Business Process Management

present

Participate in activities related to the Gen 3 program, including the configuration, data management, and billing process/data standardization
Drive process improvements across the Product Group and within the DS functions
Own and drive the training process to ensure the operations team fully understands and follows the workflow
Provide direction (from a business perspective) and management for the planning, designing, installation, modification, and operation of heterogeneous and dynamic enterprise systems (PLM, ERP, easyQC, etc.)
Work hand-in-hand with the Driveline-Systems PLM project and support the ongoing implementation of the modules for Change Management and Document Management as well as the development of the PLM Quote module
Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses, and solution recommendations
Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal

Education Education

Bachelor’s Degree in Math

Ball State University

Bachelor’s Degree in Math

Skills Skills

Comfortable with trial and error
Strong organizational skills
Ability to lead and train a team
Create contingency plans where applicable
Develop a robust deployment plan
Understand all deferrals and have manual workaround defined
Provide training and learning solutions
Review current processes, efficiencies and adjust as we learn more
Test / innovate different operating models to make sure the team can work accurately and efficiently
Make sure we have SOPs, process flows for all activities

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Senior Manager Business Process & Orchestration Resume Examples & Samples

Build design and operate and effective organization to manage the operations of infrastructure security for the firm
Develop and operate processes to manage currency and efficiency of security technologies within the organization
Ensure security configurations within the technology environments are current and aligned to policies and standards
Ensure accurate reporting of both state of health and security posture for infrastructure assets, and facilitate escalation where required
Ensure Patch mgmt. is aligned to existing standards , and associated KRI reporting
Drive investment recommendations around process and tool enhancements

Manager, Business Process Analysis Resume Examples & Samples

Identify and assess transformation opportunities that align with WB business objectives, and determine cost-effective approaches and solutions
Work with financial analytics resources to define key assumptions of proposed costs and benefits of initiatives, including business case for changes
Identify relevant sources of operational data to support transformation analysis
Analyze in-scope processes to identify potential process improvements; prepare required process design documents
Identify organizational impacts of transformation opportunities and propose organization design solutions; prepare required organization design documents
Prepare materials for workshops and executive presentations, document workshop discussions, and complete and distribute follow-up materials in a timely manner. In some cases, the Manager will lead the workshops
Communicate proposed solution approaches to department executives and key stakeholders
Lead consulting resources to conduct required analysis and design solutions to transformation initiatives
Develop project management deliverables to guide opportunity assessments and approved projects, including project and/or implementation plans, progress reports and scorecards of key financial and operational metrics
Track and communicate status of planning projects to supervisors and stakeholders, including risks and mitigations
For non-Corporate Projects-initiated projects, assist other departments in planning change efforts and providing competency and/or industry research advisory services
Manage planning workstreams autonomously, independently lead and conduct analysis and present written and oral results in a clear and concise manner
Research best in class business practices and determine how they could be implemented at WB
Conduct regular industry research of relevant operational and financial practices to support proposed transformation solutions and approaches; prepare white paper and/or research summaries

Manager, Business Process Analysis Resume Examples & Samples

6-8 years overall work experience in business optimization, preferably at a management level
Process and organization design, development, and implementation experience
Financial data analytics, management, and presentation experience
Media & Entertainment industry experience preferred
Process reengineering and organization design and development
Financial acumen and business case analysis
Ability to independently conduct analysis, document results and present summary of key findings
Strong written and oral communications skills essential
Microsoft office suite of tools
Six Sigma, LEAN, or other process improvement training preferred
Available to support special extended hours to support critical periods
Must be able to reason through issues and resolve problems and work well under time constraints
Must have excellent time management skills to perform in a fast-paced, high pressure, high volume environment
Must be a team player and be flexible
Must be a motivated, confident self-starter
Computer, printer, photocopy machine, fax machine, telephones, 10-key adding machine etc
Intermediate Travel, including overseas

Senior Manager, Business Process Improvement Resume Examples & Samples

Leads the effort in establishing, implementing, developing and controlling best practices for Business Process Improvement throughout the accounting organization
Works closely with accounting functions and other cross-functional stakeholders to analyze and streamline processes for maximum effectiveness and efficiency
Defines how the scope, goals and deliverables of BPI projects should support business goals, in collaboration with the CAO and CFO
Challenges the status quo and identifies opportunities to better align business processes with overall business strategy and evaluates cost/benefit of changes/modifications
Assists business unit teams in establishing key process metrics in order to measure process improvement performance against those metrics
Demonstrated project management skills and ability to work multiple projects simultaneously (PMI Certification of plus)
Strong understanding of accounting processes and cycles highly recommended
Strong quantitative and analytical capabilities
Appreciation for and successful experience in driving change management
Excellent training, presentation and communication skills – both written and oral
Excellent understanding of and ability to explain analytical tools and statistics
Strong interpersonal skills and the ability to work cross-functionally with other leaders
Ability to work both independently and in a team-oriented, collaborative environment
Dedicated team player who is flexible and adaptable to change in a fast-paced environment
Perceptive, self-starter with excellent problem solving abilities
Ability to juggle several projects at once and know how to prioritize deadlines

Assistant Manager Business Process & Analyst Resume Examples & Samples

To Identify and monitor monthly GCG Credit Ops expenses at product and expense type level
Rationalization and identifying potential source of Expense leakage and identify further opportunities if any
Arranging and ensuring accurate data for Monthly reporting to local incountry or Region or any other reporting
Reporting of accurate provisions during month end to India Fincon
Working in coordination with Strategy team towards forecasting expenses and portfolio trend impacting budget for the unit
Familiarizing line and support units with Expense trends and tracking performance through monthly dashboards
To assist and track Reeng and expense saves on ongoing basis and initiatives of reducing cost
Tracking of GL level entries relating to Credit operations and ensuring accurate reporting in Books of accounts for the unit during that particular month
Minimum 1 year of experience in Financial sector (required)
Fresh CA (preferred)
Strong networking and communication skills (required)
High on Execution (required)
Strong Analytical skills (required)

Assistant Manager Business Process Outsourcing Resume Examples & Samples

Assists Sr. Manager in ensuring line of business productivity (i.e. sales, service, collections, etc.) goals are achieved in partnership with the BPO Contact Centers
Assists in monitoring applicable key financial/revenue goals for BPO performance specific to the line of business
Ability to work as part of a team and interact effectively with others
Ability to maintain composure in a fast-paced call center environment
Excellent understanding of statistics, detailed analysis, and capacity planning
Detailed understanding of credit, Sales and Customer Loyalty and retail transaction processing

Senior Manager, Business Process Resume Examples & Samples

Responsible for managing critical customer facing processes across Customer Operations, with a strong focus on billing and dispute related interactions
Understanding the business and working with cross functional teams to
University degree in Engineering, Mathematics, or Business administration, or comparable experience
Strong problem solving skills – ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
Ability to manage competing priorities and deliver results intraday
Ability to motivate employees and help to create an environment that fosters positive relationships, builds trust through mutual respect, and encourages employees to excel
Demonstrated performance management success with medium to large sized teams

Senior Manager, Business Process Resume Examples & Samples

Participate in key global programs, assisting in coordination and centralized execution
Work with key stakeholders and team leads to identify and develop a perspective on a
Develop presentations to help facilitate understanding an buy-in along with summaries
Excellent communication and presentation skills, both verbal and written, along with the ability to influence and demonstrate confidence in communications with senior level management
Experience with Change Management and learning-based initiatives. Ability to assimilate information and provide tools to disseminate new concepts, processes or information across a varied base of skills and organizational levels
Strong leadership, organizational and analytical and interpersonal skills are required
Agile learner – able to quickly assimilate relationships between variables under analysis
Team player possessing a strong work ethic

Senior Workplace Manager Business Process Resume Examples & Samples

Support REW Director, Global Planning and Director Global Site Strategy PMO on all VMware location strategy initiatives
Drive the Corporate Headcount-by-Location Forecast Process global site capacity analysis
Work with REW geo teams on worldwide process improvements and standardization
Work with REW Director, Global Planning to develop and deploy real estate portfolio reports that support effective decision making and that drive value - Create Portfolio and Geo level KPI's and Metrics reporting for details portfolio analysis
Support quarterly QBR and Ops reviews for REW and Senior Executive management
Owner of annual external benchmarking and detailed rollup
Analyze occupancy, vacancy, headcount, churn and other key metrics that create transparency & yield key insights to take action upon (Supply/demand analysis, break even scenario’s, etc.)
Owner of REW Portfolio plan of record for pipeline forecasting and modeling
Work with REW Finance on real estate transactional deal analysis of REW construction projects including the creation of business cases and financial analysis (e.g. Opex and CapEx impact, Cash Flow Models, NPV, & calculation of relative ratios)
Create and maintain executive level reporting for Sr executive staff and Board presentations
Drive efficiencies of transactional review process and project tracking
Central owner of cross functional collaboration and communication with team SharePoint
Project manage initiatives & process improvements working with other Global Planning teams including the central tools and reporting team
Direct liaison with Finance on various projects and initiatives
Strong interpersonal and team building skills; ability to work with a diverse team and influence/drive change across functional and business boundaries
Strong analytical, technical, problem-solving and conceptual skills
Excellent verbal and written communication skills; ability to communicate information to a variety of groups at different technical skill levels
Must thrive in a fast-paced and dynamic environment
Desire for career progression within Corporate Real Estate or Finance
Self-starter with unquestionable integrity

Manager, Business Process Management Resume Examples & Samples

Lead the implementation and optimization of cross-functional business processes with a global perspective
Drive process improvements across the Product Group and within the DS functions
Own and drive the training process to ensure the operations team fully understands and follows the workflow
Provide direction (from a business perspective) and management for the planning, designing, installation, modification, and operation of heterogeneous and dynamic enterprise systems (PLM, ERP, easyQC, etc.)
Work hand-in-hand with the Driveline-Systems PLM project and support the ongoing implementation of the modules for Change Management and Document Management as well as the development of the PLM Quote module
Identify, measure, and drive continuous improvement in key performance indicators
Promote a culture of continuous improvement across the organization
College degree in the field of business administration, computer science, finance, or information systems
Preferably a MBA
Demonstrated program management skills, including planning, and controlling processes. Previous experiences with Project Management, Program Management (PMI certification preferred) or Management Consulting, Optional: Basic knowledge in ISO TS 16949 and automotive SPiCE / CMMI
Proven capability to manage cross-functional teams in a global environment
Demonstrated knowledge of the organization’s core business processes and operations, along with the strategic use of technology to grow a business
Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information
Ability to understand and communicate/present detailed and advanced business solutions
Leader with effective written and verbal communication skills who will drive processes and resolve issues
5-10 years of professional experience, ideally within automotive industry or business management consulting environment
Creativity & Innovation: Able to generate creative ideas to solve problems and improve work methods;; independently apply professional expertise in ways that are unique or innovative; collaborate with team members to brainstorm creative approaches; rethink situations to create new opportunities or overcome obstacles
Flexibility & Achieving Change: Able to positively deal with changes that affect job requirements; adapt to shifting priorities in response to the needs of internal and external customers; quickly recognize situations/conditions where change is needed; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change
Organization & Time Management: Highly organized and able to manage multiple projects and associated tasks successfully

Senior Manager Business Process Outsourcing Resume Examples & Samples

Defines and develops the overall business and operational strategy of the business process outsourcing area to optimize profitability and client satisfaction as well as meet corporate objectives and goals
Works with business development and information technology project team members to identify and respond to large, complex potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure
Oversees the development of operational strategy, propositions and metrics for large, complex clients. Oversees contract negotiations in conjunction with business development and application team
Forecasts future requirements for delivery resources for large contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
Oversees the design and development of procedures, practices, documentation for disaster recovery and problem control
Reviews existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process
Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines
Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis
Master's degree or equivalent combination of education and experience
Master's degree in business administration, information technology, computer technology or related field preferred
Twelve or more years of business process outsourcing, consulting, or systems implementation experience
Nine or more years of supervisory or management experience included
Strong analytical and business process development skills
Strong negotiation skills

Senior Manager, Business Process Resume Examples & Samples

Identify issues/gaps and partner with appropriate teams to resolve
Optimize current blueprints/processes to improve customer experience
Create new processes to manage the agent/customer interaction
Track all changes and measure improvements resulting from recommendations implemented
Partnering with Projects to assess impacts of any change introduced to ensure processes updated and proper change management followed
Analyze blueprint and BI data to quantify gaps / opportunities and make appropriate recommendations to drive process improvements
Drive strategy and implementation for Blueprints evolution within mobility care groups
University degree in Mathematics, Engineering, Business administration, or other related disciplines
5 years experience in comparable roles – process management / improvement, consulting, and/or business management
Exceptional problem solving skills – ability to reason logically, looking at issues from multiple perspectives at a micro and macro level
Experience in Microsoft Office applications, mainly in Excel and PowerPoint

Manager Business Process Improvement Resume Examples & Samples

Composes and maintains compelling business cases and project charters for business stakeholders that identify all the major components of the BPM program, including the vision roadmap, financial economics, and related benefits. Builds an effective relationship network of stakeholders and resources within the organization for project buy-in and sustainment
Delivers process discovery for sufficient understanding of the current state baseline. This may involve: Process flows & narratives, interviews and facilitation, common process structures, roles & responsibilities, policies & procedures, key performance indicators, baseline walkthrough, applications & integrations
Extends the baseline discovery and incorporates the appropriate perspective for business analysis, which may involve: Comparable benchmarking, baseline measurements, gap analysis, qualitative & quantitative metrics, costing model, business requirements, conclusion / recommendation, possible solutions, and future state design
Train and coach Green Belts on the application of the DMAIC methodology and Six Sigma Lean tools
Certifications: Relevant Professional certifications from recognized business associations (Lean Six Sigma Black Belt, PMP, etc.) are preferred
Minimum of 5 years’ experience with process improvement disciplines including BPM, Knowledge Management or Business Intelligence, and Project Management
Minimum 5 years’ experience in organization change & process management methods
Familiar with BPMN, use cases, UML and other methods to documenting business processes
Education: Bachelors (or Advanced) degree/equivalent in Business or Information Systems, or quantitative discipline
Ideal candidate possesses 5 plus years’ experience working w/ Information Technology w/ at least the broad understanding of Application Integration & Software Development, Databases. Direct experience w/ the delivery of projects that will be automated through a BPM Suite (Appian, Pega, etc)

Manager, Business Process Operations Resume Examples & Samples

Accountable for defining future state best-in-class' solutions and ensuring the successful deployment for all of the operational components for the strategic systems. Focus areas include Sales, Marketing, and ordering service
Interacts closely with a matrixed cross-functional team (both field and corporate) in order to secure alignment and solution excellence
Develops and defines methods and procedures for end user to address deploying technology and operational process changes
Manages daily testing status and defect tracking
Escalates project issues and risks as appropriate

Associate Manager Business Process Outsourcing Resume Examples & Samples

Works in conjunction with the business development team in representing company's outsourcing capabilities to potential clients. Accompanies sales team to client sites, provides assistance in pre-sale inquiries and assists in client evaluation
Analyzes business systems and functions; assists in identifying client requirements and provides appropriate documentation for contract and pricing propositions
Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules
Identifies additional product/services opportunities in client organization and follows up with business development team
Experience working with application delivery, management structures and reporting procedures
Analytical and business process development skills
Human relations skills to select, develop, mentor, discipline and reward employees
Ability to develop and apply business and management consulting applications and services

Senior Manager, Business Process Management Resume Examples & Samples

Analyze processes within the order to cash
Identify critical players and information at each level of the process
Understand and represent impacts of policies on the process and customer outcomes
Defines quality gates to ensure product and platform readiness is in line with deployment and integration milestones
Escalates process issues and risks as appropriate

Manager Business Process Outsourcing Resume Examples & Samples

Works with business development and information technology project team members to identify and respond to complex, medium to large potential and current client needs. Meets with client(s) senior management to develop alliances, convey to client company's understanding of client business and related infrastructure
Develops operational strategies, propositions and metrics for complex, medium to large clients. Leads contract negotiations in conjunction with business development and application team
Forecasts future requirements for delivery resources for contracts. Oversees vendor analysis and negotiations and manages vendor delivery in accordance with contract specifications
Develops and manages implementation plans, budgets and work schedules; manages scope and staffing needs. Resolves escalated issues and conflicts; continually re-evaluates and manages priorities
Evaluates existing business process outsourcing strategies and proposes changes/new strategies to gain efficiencies, increase quality and reduce costs in all facets of the outsourcing process. Maintains currency with industry trends and forecasts
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary
Five or more years of supervisory/management experience included
Strong human relations skills to select, develop, mentor, discipline and reward employees
Ability to strategically assess clients' business, identify improvement opportunities and convey understanding to client

Manager Business Process Outsourcing Resume Examples & Samples

Policy holder services manager for the East Hartford office
Interacts as service delivery manager with BPS clients served by the East Hartford office
Acts as site manager for the East Hartford BPS office, coordinating with the different areas for site management subjects
At least 5 years of life insurance and policy administration experience
Strong client orientation
Knowledge of Customer Service and Event driven processes

Manager, Business Process Resume Examples & Samples

Greet visitor with a positive and professional approach
Research, plan and prepare for catering options for various client meetings
Maintain office calendar
Maintain a clean office environment including kitchen clean up
Coordinate all travel through the Columbus Travel Coordinator
Using PowerPoint and/or Key Note to compile presentations and proposal documents as required for business development initiatives
Works with various team members to compile appropriate information for business development pitches and presentations insuring all documents meet our brand guidelines
Proofread all documents for punctuation accuracy and consistency as well as the correct positioning of any graphics or photographs
Acquire a thorough understanding of our company’s services and tools available to assist in the business development process
Recognize where processes can be improved and take the initiative for improvement
Collaborate with various members of the team accomplishing tasks from moderate to high-level complexity and scope
Must be able to perform at a professional level in a fast paced environment with the grace and willingness to change direction when circumstances demand
Actively organize and maintain library and presentation archive
Ensure that all deadlines are met
Assistant as need with the coordinate special projects as required, including mass mail projects, annual sales meeting, local and national event and public relations activities
Bachelor's degree. English major would be a plus
Must have previous administrative support experience
Proficiency in Microsoft office applications (Word, Excel, and Outlook)
Keynote experience is a plus
Must exude professional grace under pressure
Must have the ability to manage tight deadlines as required
Strong organization and project management skills
Demonstrated ability to maintain required performance level in a fast-paced environment with changing priorities and deadlines
Must have exceptional standards for quality and a strong attention to detail
Must be able to work autonomously, as well as within a team

Manager, Business Process Improvement Resume Examples & Samples

Provide strategic direction and expertise in process improvement methodologies that enhance the quality of decision making and timely project delivery
Analyze business processes and work collaboratively with stakeholders on improvement plans; serve as an advocate for best practices
Train and mentor groups on the tools, processes, approaches and change management needed to implement improvements; facilitate meetings in-person or in a virtual environment
Lead/coach staff members to ensure a structured and collaborative approach to process improvement is maintained
Document and deliver reports to management and stakeholders on improvement strategies and results
Five years of experience in process improvement or related work that include defining and managing best practices
Broad experience managing project life cycles, developing project plans, allocating resources and budgets
Relationship building and interpersonal skills to work collaboratively with stakeholders and staff
Analytical, problem-solving and decision-making skills to define and deliver best practices and improvement strategies
Communication and presentation skills to prepare reports and facilitate meetings with all levels of the organization
Leadership and coaching skills to teach and mentor staff and stakeholders
Proficiency in MS Office (Word, Excel, PowerPoint, Visio)
Experience in the insurance/financial services industry

Manager, Business Process Mgmt Resume Examples & Samples

Participate in governance activities over pricing compliance for Government-sponsored funding programs such as E-Rate
Foster a collaborative business partnership with key stakeholders including Directors and Executives in Sales, Finance, Tax, Product Marketing and Finance. Raise awareness of compliance programs and integrate Stakeholder feedback into future program enhancements
Produce and present high-quality executive reporting and dashboards to demonstrate programs' effectiveness
Support overall coordination for projects across the POR that impact compliance issues, ensuring that key requirements are capture and reflected in projects and system developments both upstream and downstream of Enterprise billing operations
Pursue continuous professional development through training, certifications and education
Demonstrate high quality oral and written communication. Deal regularly with all levels of Company management. Keep Comcast Business leadership informed of status and important issues as they arise
Foster a collaborative business partnership with key executives and other senior management to build long term relationships. Maintain a continuous presence with business partners in governance and steering discussions in order to understand business strategies, challenges, and risks
Implements periodic enhancements to compliance systems as business requirements and business needs change
Manage the operation and maintenance of compliance applications, databases and interfaces to ensure reliable performance and availability to the user base
Supports UAT readiness through the management of the market Readiness checklist. Creates UAT test plan, test cases, and scripts
Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site UAT and live trials, maintains the defect and issues log, and conducts daily defect reviews

Manager Business Process Improvement Resume Examples & Samples

Responsible for continuous business process improvement utilizing technology in the FP&A community
Liaison between Finance and Information Technology for finance system launches, upgrades and enhancements
Responsible for developing and presenting reporting enhancement proposals to management
Automate Retail Analytics reporting utilizing Microstrategy and Portals for Finance and the wholesale business
Functions as the super user for Global Insight developing Finance Dashboard metrics
Build financial reports for established divisional metrics; manage and maintain reporting
Furnish, revise and update finance system reports to be more useful and efficient, for both internal and external use
Support and manage ad hoc analyses and special projects as needed
BA/BS degree in business, MBA a plus
Five years + information technology and/or finance experience
Wholesale apparel experience in an operational and/or business process role a plus
Systems experience with SAP, Hyperion, Essbase, Global Insight/Microstrategy a plus
Ability to develop professional relationships with non-financial executives at varying levels within the business
Propensity to work independently
Strong communication and presentation skills required
Experience in high paced work environment
High competency level in Microsoft applications

Manager, Business Process Resume Examples & Samples

Management Responsibilities for the following Support Personnel
Jones Lang LaSalle – Operations Managers
Jones Lang LaSalle – Maintenance Technicians
Jones Lang LaSalle – Mobile Equipment Technicians
General Housekeeping Personnel
Industrial Cleaning & Water Blasting Personnel
Multiple Union Labor Groups

Manager, Business Process Management Resume Examples & Samples

Bachelor's Degree in Finance, Accounting or Information Systems preferred
CPA preferred. Public or private accounting experience preferred
Minimum of 6 years progressively increasing responsibilities
Minimum 2 years of experience in an audit, accounting or business controls environment
Experience with large-scale system developments or business process transformations preferred
Strong analytical and critical thinking skills with 2+ years of experience in analyzing data in support of issue identification and resolution
Proven ability to develop strong working relationships
Strong planning and organization skills with proven ability to manage workstreams and lead the work of virtual teams
Able to manage virtual teams ranging in size from 4 -6
Strong PC skills and proficiency with Microsoft Suite
Approximately 10-20% travel (within the US)

Manager, Business Process Management Resume Examples & Samples

Works with the business to determine how core data elements in the new system should be structured
Interfaces with IT to determine MDM strategy between new system and surviving legacy systems
Creates data governance standards and processes to ensure consistency post implementation
Individual must be data, systems and business savvy. Able to understand business needs and relate that to proper data modeling and system configuration. Preferably has experience with MDM, data warehousing, business process and/or systems integration
Prepares and communicates daily testing status and defect reports
Initiates metrics baseline and ongoing collection process in region

Manager, Business Process Management Resume Examples & Samples

Act as GEN3 systems expert (frontend UI & backend data)
Leads project management efforts for data acquisition and report development
Collaborates with architects and developers on data acquisition strategy
Serves as BDI SME for GEN3 data
Collaborates with Master Data Management team in an effort to appropirately structure data for reporting
Collaborates with BDI partners to assist with GEN3 data education

Manager, Business Process Management Resume Examples & Samples

Support the Director, Business Process Management in developing and executing the strategic vision strategic vision for Gen 3 and related Business Services processes
Participates in and/or coordinates UAT cycles to ensure that all scenarios are identified, tested and that issues are resolved
Participates in Gen 3 launches, ensuring that Business Services issues are resolved and that changes are implemented successfully. Ensure local biller compliance with accounting and other financial policies, and appropriate user/technology controls to adhere to company's SOX program
Manages testing environment requests to include test accounts and required test data. Provides centralized defect management for on-site

Manager, Business Process Control Resume Examples & Samples

Act as a partner to assess, advise and support the business over the implementation of an efficient and effective business processes and control environment at the LEGO Group. Primarily in the Americas, but also collaborating with teams in Denmark, Singapore and Shanghai
Drive, support and consult on company policy implementation and trainings
Execute end-to-end business process reviews to assess control efficiency and effectiveness and work with our business stakeholders to implement control improvement initiatives
Support implementation of global systems, processes and infrastructure with an appreciation for differences in local culture and operating environment
Collaborate with a diverse range of stakeholders from sales, marketing, finance, legal, procurement, IT etc

Senior Manager, Business Process & Systems Resume Examples & Samples

Vision, plan and lead implementation of Tax data solutions including tax data warehouse
Interfacing with corporate tax functions and liaising with IT
Lead automation initiatives within Tax to increase efficiency and reduce risk
Manage external project advisors including Big 4 Accounting firms or other specialists
Lead implementation and extension of SABRIX functionality
Participate in Anaplan Tax configuration and maintenance
Participate in roll out and maintenance of automation of transfer pricing calculations
Lead Project Tokyo tax initiatives
Be an advocate to IT on behalf of Tax department

Manager, Business Process Improvement Resume Examples & Samples

Minimum of eight years of experience within Manufacturing or Services industry
Minimum of five years management experience
Bachelor’s Degree required in Business, Engineering, Quality, Materials, or Operations Management
Demonstrated leadership capability and change leader
Driven program success individually, through direct reports and by managing indirect reports through influence
Exhibit a high level of energy and possesses excellent interpersonal skills
Demonstrated understanding of Six-Sigma
Proven cross-functional / global leadership, coaching and influence skills
Strong business / financial acumen
Business experience on a global scale
Rockwell Automation will only employ those who are legally authorized to work in the United States for this opening
Any offer of employment is conditional upon the successful completion of a background investigation and drug screen
Travel ranging 20% per year
Holds passion for leading and developing teams
Presents updates to senior leadership on progress against goals
Drives ethics

Manager, Business Process Resume Examples & Samples

Plan, perform and implement process improvement initiatives using Lean or Six Sigma methodologies. Diagram and evaluate existing processes
Organize, lead and facilitate cross-functional project teams. Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Collect data to identify root cause of problems. Measure performance against process requirements. Align improvement to performance shortfalls
Deliver presentations and training courses including measurement, analysis, improvement and control
Survey and analyze best practices for techniques and processes
Communicate team progress. Perform cost and benefit analyses
Develop and lead process improvement projects of moderate complexity within the business unit and complete projects assigned by supervisor and/or business owner
Support training of Greenbelts and Yellowbelts for the NRDC/USPP business units
Excellent communication and interpersonal skills with ability to promote trust and collaboration
Self-motivated, organized and capable of handling multiple responsibilities and projects to successful completion
Strong problem solving, analytical and decision making skills
Financial acumen: ability to calculate a cost benefit analysis and ROI, and help other Blackbelts and Greenbelts identify financial savings. Must be able to build business case from listening to senior leaders
Exceptional business acumen/aptitude
Proficiency in Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)
Six Sigma certification (Green or Black Belt level) preferred
Knowledge of Six Sigma tools and methodologies including DMAIC, Lean, Kaizen, Workout, and DFSS preferred
Data analysis and predictive modeling experience highly preferred
Proficiency in Minitab
Experience as project leader of remote teams preferred
Knowledge of the healthcare distribution industry
Experience with cross functional projects involving executive level members as well as support staff and line level employees

Manager Business Process Resume Examples & Samples

Acts as a strategic partner to the Government Front Office teams (Federal and State) and other downstream Operations Program Office partners
Manages daily operations for the Operations Program Office
Identifies and implements opportunities to build new best practices into the Operations Program Office in order to make a positive impact on the organization
Ability to apply critical thinking and effective decision-making skills
Lead change management activities
Make methodology and adoption recommendations
Effectively implement best practice Recommendations
Build, sustain, and influence positive internal relationships with key stakeholders
Share information and transfer knowledge to senior leaders, coworkers, team members and stakeholders
Communicate effectively and positively with team members and stakeholders
Disseminate critical information from customers to internal downstream areas and upstream to executive level areas
Assess progress and reports status to management and key stakeholders including timelines and milestones, and provide timely communication regarding project status
Anticipate risk and develop mitigation plans
Lead process improvement activities
Bachelor’s degree or comparable work experience
2+ years’ experience business process design and development experience
2+ years’ experience gathering requirements and doing business analysis
Project management experience, preferably 5 years or more
2+ years’ experience in the Health Care industry
Intermediate proficiency in Word, Excel, PowerPoint
Ability to travel at least 25 percent of the time
Proposal writing experience
2+ years’ experience reviewing and responding to RFI / RFP proposal processes
Familiarity with Optum Operations (preferred for internal candidates)
Experience with Federal and State Healthcare programs
Ability to set and manage individual goals
Open to change and new information
Comfortable with ambiguity in a fast-paced organization
Ability to understand and navigate effectively through a matrix organization
Establishes trust and credibility, follows through on commitments, and takes ownership for team performance
Uses logic and best practices to solve complex process issues and evaluate innovative alternative courses of action to make sound, optimal business decisions
Actively seeks appropriate sources for answers
Develops plans that anticipate short and long-term business demands, meeting deadlines and deliverable target dates
Recognizes gaps between current situation and desired outcome and utilizes all resources to obtain information and provide solutions
Uses careful listening, tact and candor in all communication

Manager Business Process Resume Examples & Samples

Develop and manage cross-functional business partner relationships
Influencing and driving quality (first pass zero defects and rework remediation) and continuous process improvement priorities and activities by business partners
Creating executive level presentations to communicate top quality and continuous process improvement opportunities, along with business partner initiatives to improve quality results
Partnering with business operations to develop and monitor supporting business processes and controls to detect and prevent quality issues
Leading cross functional projects or teams to address quality issues
Results-oriented, strong collaboration, problem solving and negotiation skills
Manage multiple fast paced projects concurrently
This leader is expected to deliver on projects with a sense of urgency, laser focus and a positive approach that maximizes support across the organization
Facilitate meetings with cross-functional business partners to address complex issues
3+ years of experience leading and executing quality and/or continuous improvement programs
2+ years in a mentor/leader role
Intermediate skills with MS PowerPoint, Excel and Word
Intermediate skills with MS Visio and SharePoint
Exposure to business processes (e.g., Provider Contract Loading, Systems, Claim Processing, Enrollment, Appeals & Grievances, Customer Services) for the Medicare & Retirement, Community & State, Military & Veterans and Employer & Individual business segments
Specific Business Process and Quality Management experience at UnitedHealth Group

Manager, Business Process Resume Examples & Samples

Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.*
Manages and is accountable for professional employees and / or supervisors
3+ years of previous Healthcare Industry experience (Healthcare reimbursement, claims adjudication, procedure / diagnosis coding knowledge), Medicare / Medicaid policy guideline experience
Ability to interpret technical requirements and business requirements while coordination with Technical staff to help drive solutions for our customers
Ability to translate highly complex detailed clinical / technical solution concepts and articulate to technical and non-technical audiences
Excellent interpersonal, written and verbal communication skills
Ability to manage multiple priorities and execute deliverables on time
Demonstrated outstanding time management skills
Ability to shift priorities quickly, handling multiple tasks and competing priorities
Highly motivated and innovative, with the ability to work as part of a high performance team as well as independently
Experience interfacing with clients
Comfortable interfacing at the executive level
Demonstrated competency in large-scale organizations within a matrix environment
Previous experience with CES, Claims Manager
Previous Content Manager experience
Previous Business Analyst software support experience
Training experience
Medical coding experience or certified medical coder (AHIMA or CPC)

Manager Business Process Resume Examples & Samples

Oversight and manage approximately100 appeals staff, including global partner performance
Monitor inventory, productivity, timeliness, quality and ensure CMS regulatory requirements are met. (Responsible for 10,000+ pieces of correspondence per day)
Analyze and troubleshoot variances in inventory and proactively take action plans to address variances
Manage the organization utilizing the principles and processes of the United Operating Model
Manages appeals and grievances (Medicare)
Attend multiple meetings and present to multiple levels of management. Be able to articulate solutions to issue for management
5 years of Healthcare experience
5+ years of Operational experience, including experience managing high volumes of inventory (i.e., medical claims appeals) with various operations metrics, turnaround time, quality; relative to regulatory guidelines
2+ years of Management experience with increasing responsibility
2+ years of root cause analysis and research (i.e., Six Sigma experience)
Intermediate Microsoft Excel and PowerPoint experience
5WHY Analysis or similar preferred
Medicare experience preferred
United Operating Model experience is preferred (internal candidates)
Demonstrated experience in taking initiative in making decisions and taking action to delivery on required outcomes
Effective verbal/written communication skills; (i.e. Effective verbal/written communication skills; as you will be responsible for speaking with business partners and internal leadership regarding federal level compliance, requirements, and improvement plans

Manager, Business Process Resume Examples & Samples

8 to 10+ years’ progressive analytics and modeling experience, preferably within Healthcare, Financial Services or equivalent Consulting experience
Strong background with using data from back office systems and reporting (Understanding of data structures and how data is linked)
Ability to present information in a variety of different formats and to a wide audience level that includes Senior Executives
Exceptional organization skills, with the ability to work in a fast-paced environment with competing demands for resources and deadlines
Demonstrated ability in navigating complex matrix functional relationships
Demonstrated high level of proficiency with Excel, Word, Access and PowerPoint with ability to create all decks and analytics independently

Manager, Business Process Analysis Resume Examples & Samples

Works collaboratively with business and support leads and subject matter experts (SMEs) to map and document current processes from end to end
Performs moderately complex business analysis
Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc
Synthesizes data, develops recommendations, and reviews findings with business leadership
Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations
Facilitates a Business Process Review workshop with all SMEs present to discuss opportunities, issues, and action plans
Leads Process Improvement and Project Management initiatives as assigned by the PMPIO and / or identified as a result of a business process review
Creates a process management system to monitor key performance indicators
Serves as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted
Bachelor’s degree in a related field (eight additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
Seven to ten years of progressive responsibility with process improvement initiatives
Experience with process mapping methodology and creating process maps
Proven ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation
Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines
Ability to interact one-on-one and consult with all levels of executive management
Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint, and Outlook. Working knowledge of SharePoint
Familiarity with Activity Based Costing
Must be willing to travel up to 15% of the time
PMP or Six Sigma certification
Health plan, healthcare or clinic operations experience

Manager Business Process, Claims Processing Resume Examples & Samples

Responsible for client deliverables, PG and SLA performance for the team
Work with account management and clients on escalated issues
Understanding of compliance concepts and ability to read guidance and apply to business
Ability to manage high profile projects and day to day tasks
Ability to present to executive leadership upon request
Ability to present to clients and represent OptumRx
Willingness to partner with external teams to meet deadlines and internal goals
Ability to drive the initiatives to streamline processes between the two legacy environments
Ability to manage remote employees and maintain their engagement within the team
Ability to build key relationships
Medicare Part D experience
Analytical background

Manager Business Process Improvement Resume Examples & Samples

Manages business process improvement staff to ensure the application of Lean/Six Sigma methods to drive specific targeted project goals; provides procedural, strategic and policy guidance to staff on assigned initiatives so that all options are considered for maximizing effective implementation and results
Prioritizes and manages Business Process Improvement portfolio of projects, appropriately tracking success measures to effectively execute improvements, drive performance objectives and demonstrate value; Ensures all assigned projects and deliverables are delivered on time and meet customer expectations
Partners with business units to understand their needs and challenges representing leadership with process improvement knowledge
Mentors and coaches Lean/Six Sigma Green/Black Belts
Provides executive leadership reporting on status of all projects
Supports and assists the development of a continuous improvement framework, including methods and tools that can be sustained and documented policies and procedures to support the process
Establishes best practices and lessons learned as a means of furthering the maturation and development of the continuous improvement program
8+ years Lean/Six Sigma process quality experience with transaction-based experience, project management, business operations and/or managed healthcare industry preferred
Minimum 3 years management/supervisory experience required
Must be able to work and facilitate a team-oriented environment
Must be able to drive results through people by leading teams in an effective and efficient manner
Must be capable of analyzing and solving complex problems through innovative thought and experience
Must have strong interpersonal skills and able to resolve conflict
Must be able to navigate ambiguity and to effectively handle highly complex, challenging projects and/or circumstances
Must demonstrate excellent verbal and written communication skills and demonstrate the ability to clearly articulate and present to groups and senior management
Must be able to effectively supervise staff of highly skilled certified professionals
Strong knowledge of Lean/Six Sigma tools and methodology and Microsoft Office applications

Manager, Business Process & Controls Resume Examples & Samples

Day to day execution of the accounts payable process
Supplier escalation management
Primary process contact between internal customers and outsourced provider
Maintains authority to effect change across the global organization
Subject Matter Expert for all applications and systems feeding into AP including customer service and help desk delivery
Subject Matter Expert of all business processes and policies of AP
Supports identification and implementation of process improvements in conjunction with the outsourced provider
Project support including system and process testing and implementation, formal test script development, and new business integration
Cross functional solution partnering for upstream process breakdowns or new business needs
Heavy interaction, verbal and written, with suppliers and the internal procurement community
Audit and monitoring of process quality using formal assessment models
Proven team leadership experience
In-depth end-to-end AP process knowledge
Experience in a leveraged shared services environment
Experience with global/multi-national organizations
Proven competencies in communications, negotiations and partnerships, problem solving and decision making
Excellent interpersonal skills and customer relationship skills
Ability to lead a geographically and culturally diverse team
Delegation management of issue resolution and problem solving
Decision making based on accurate analytics, knowledge of customer needs, knowledge of internal controls and corporate policies, and risk recognition
Expert organizational skills and mental agility under stress to move among issues and topics and systems with constant interruption and conflicting priorities without losing focus
Clear and effective communication
Systems and Tools: SAP ECC, Oracle
10+ years of experience in Finance/Accounting, including 5+ years leading/directing large scale Accounts Payable process area

Manager, Business Process Mgt Resume Examples & Samples

Strategic Partnership & Planning: Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area. Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate
Change Management & Innovation: Develops and/or influences new ideas/approaches. Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in moderately complex environments. Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness. Develops strategies to enhance decision making. Understands the impact of process, policy, and technological changes on the organization
Results & Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization. Takes corrective action, as appropriate. Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes. Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes. Has budget accountability

Manager, Business Process Solutions Resume Examples & Samples

Bachelor’s degree required in business, accounting, finance, engineering or related field
4-6 years of previous management experience required in business process architecture and continuous improvement techniques like lean process improvement or Six Sigma. Experience in delivering value added initiatives within an Operations or Finance team is an asset
Ability to drive results through strong collaborating and influencing skills across all units in a highly-matrixed environment. Able to build strong relationships internally to advance the business
Must have strategic focus and be able to challenge assumptions. Flexible and change-oriented attitude that embraces new ideas and ways of working. Solutions-driven
Proven ability to present compelling, fact-based analysis that enables efficient and sound decision-making at the senior management level
Ability and desire to work in a fast-paced and dynamic environment where change and growth are part of the culture
An entrepreneurial spirit and will be comfortable working within a rapidly changing startup environment
A high level of curiosity and comfort with ambiguity
Strong verbal and written communication with the ability to effectively articulate and communicate vision, possibilities, and outcomes across all levels in the organization

Manager, Business Process Management Resume Examples & Samples

Lead alignment efforts with key stakeholders to develop and implement new and re-engineered business processes, and maintain effective processes and documentation
Evaluate, design, execute, and monitor business processes to allow the Commercial organization to build a infrastructure that promotes fast implementation
Support and assist the development of a continuous improvement framework, including methods and tools that can be sustained, and document policies and procedures to support the process
Establishes best practices and lessons learned as a means of furthering the progress and development of the continuous improvement program
Place focus on an entire process from beginning to end to introduce innovation and influence decisions to affect implementation of tactics and considerations in alignment with organization goals
Develop strong relationships with Commercial management and non-commercial stakeholders (Legal, IT, Finance etc.) to ensure full adoption of the processes designed to meet the needs of their business
Support Commercial Operations team members with data and/or systems-related projects and map out end-to-end business processes to ensure the quality of deliverables and streamline operations to increase efficiency
Act as liaisons, representing the needs of the business in meetings and cross-functional projects to help Commercial run effectively and efficiently in support of business strategies and objectives
Act as a champion to promote new process innovations and drive the cultural shift within Commercial to embrace process improvements and advances
Provide support with third party agreements to ensure appropriate support with data exchanges
Liaise and partner with Commercial IT to leverage technology to support the sales organization, diagnose issues, and design solutions

Manager, Business Process Resume Examples & Samples

Develop and manage cross - functional business partner relationships
Ability to interact with leaders at all levels in multiple business operations functions, consumer driven health operations, provider contract loading, customer service, billing, appeals and grievances and IT
Trusted business advisor with excellent organization, verbal and written communication and influencing skills
Results - oriented, strong collaboration, problem solving and negotiation skills
Ability to think strategically, analyze issues and develop recommendations
Confident communicating findings and recommendations to leaders
Manage multiple fast paced projects concurrently. This leader is expected to deliver on projects with a sense of urgency, laser focus and a positive approach that maximizes support across the organization
Complete tollgate approach to ensure quality programs adhere to design standards
Facilitate meetings with cross - functional business partners to address complex issues
Ability to work with minimal direction
Partner with business operations to create urgency around business process controls to detect and prevent quality issues
2+ years of experience in leading and facilitating virtual meetings with all levels of audience members
2+ years in a mentor / leader role
2+ years presenting and communicating to senior level executives; both written and verbal format
Intermediate PowerPoint skills, Excel and Word required; MS Visio and Sharepoint
Knowledge of UnitedHealthcare business processes
Exposure to business processes (e.g., Provider Contract Loading, Systems, Claim Processing, Enrollment, Appeals & Grievances, Customer Services) for the Medicare & Retirement, Community &
State, Military & Veterans and Employer & Individual business segments

Senior Manager, Business Process Analytics Resume Examples & Samples

Leads design, development and deployment of executive and operational dashboards to support product design and delivery
Articulates and execute plan for descriptive and predictive analytics for all platforms supported by BPM team using an end-to-end approach
Responsible for daily, weekly and monthly communication on key performance metrics
Builds and execute analytics roadmap, in partnership with cross-functional leads; providing regular progress reports highlighting risks and opportunities
Manages outside service contractors for delivery against SOWs and roadmap
Designs and conducts strategic analyses on process improvement, product design and customer experience opportunities to help meet business goals, including recommendations for action
Manages analytics intake process to ensure alignment with roadmap and optimize resource allocations
Provides the design, development and generation of metrics reporting, trends, and big data analysis across multiple work streams
Determines when and how to use quantitative research tools and models and assists in interpretation and development of implications to address client business problems
Creates clearly defined and mutually agreeable success metrics for each new system or process and establishes a plan to track, monitor, and measure the success of those metrics
Possesses strong knowledge of database, reporting tools, data preparation and transformation tools, programming concepts and data structures
Performs deep driven analysis of business practices to surface actionable insights and sustainable solutions
Uses a methodical yet collaborative approach to each project by: 1) Measuring the process and questioning the capability and quality, 2) Defining the problem statement, 3) Performing a gap analysis between the customer's expectation and current process performance, 4) Standardizing solutions around best practices, and 5) Repeating the steps for continuous improvement
Responsible for completing the business case development and the process to measure the business impact of the internal business technology solutions
Ability to prioritize in the face of multiple demands
Ability to quickly learn new concepts, methodologies and tools

Manager, Business Process Telecommute Resume Examples & Samples

Accountable for coordinating on-boarding, training, developing engaging and managing the performance of team members
Leveraging working knowledge of departmental processes, upstream and down-stream UHC Benefit Operations processes and systems, as well as Centers for Medicare & Medicaid (CMS) Medicare
Managed Care Manual, Prescription Drug Benefit Manual, and CMS CTM SOP to proactively manage the complaint inventory, provide work direction or to implement new or improved processes and / or job aids
Ensures regulatory and departmental deadlines and quality standards are consistently attained
Conducts regular one-on-one and team meetings to build relationships, increase employee engagement and / or to discuss individual and team performance, and to communicate important regulatory, departmental and operational information
Responsible for verifying accuracy of Standard Operating Procedures and job aids
Interfaces with complainants and representatives of CMS as needed
Responsible for root cause and trend analysis of team BPQM errors to drive remediation and performance
Responsible for root cause and trend analysis of team inventory to drive remediation and performance
Drives superior service delivery, productivity, and quality improvements throughout the organization
Develop and drive employee management model - employee value and retention
Develops staff to ensure succession planning at all levels of the organization
5+ years of Medicare, Medicaid or Commercial Health Insurance experience
Intermediate level of proficiency with Microsoft Word, Excel, PowerPoint and keyboarding skills
Prior experience with Grievances or CTMs a plus
Demonstrated ability to provide constructive feedback and developmental coaching in a clear and respectful manner required
Strong verbal and interpersonal communication skills required
Experience in identifying opportunities for customer improvement and process efficiencies
Effective at establishing strategic plans and objectives to ensure operational discipline, operational effectiveness and operational execution

Senior Manager, Business Process Solutions Resume Examples & Samples

Lead and facilitate project teams with internal business units, software engineers/developers, product management teams, and customer teams
Provide services to internal clients, and develop commercialization of services for external clients as part of the software deployment organization
Further develop consulting methodologies, best practices, project planning tools, playbooks, knowledge base, associate training and other capabilities for creating a scalable services operation
Bachelor’s degree from top ranked school, Master’s degree preferred
Advanced MS Office skills (particularly Excel, PowerPoint, and Access)
Ability to work collaboratively and diplomatically with external and internal constituents
Strong interpersonal, communication and management skills
Advanced process management techniques including BPM, Lean, Six Sigma, ITIL or similar
Demonstrated leadership, performance and intellectual curiosity
Experience and demonstrated progression in consulting, business analysis, financial analysis, and/or process improvement roles
Demonstrated experience recognizing improvement opportunities and helping others realize them
Knowledge of product management best practices
10+ years’ experience in consulting, business analysis, financial analysis, and/or process improvement is preferred

Manager, Business Process Management Resume Examples & Samples

Work in collaboration with IT to determine UAT environmental needs and issues
Interpret requirements and other project documentation to create and update test cases for execution during UAT
Execute functional testing and perform end to end testing as required
Ability to effectively and efficiently complete assignments for test case execution
Manage Trouble Ticket process across the Enterprise for the Revenue Assurance Team
Work with IT department as well as Project Management Office to prioritize all Trouble Tickets for the Revenue Assurance team
Troubleshoot issues directly with business users, identifying training opportunities, knowledge gaps, and requirements
Utilize Project Management discipline to track all implementation and post-implementation activities such that the overall success of initiatives can be closely monitored including visibility to the project team and upper management
Design and drive common method of risk assessment, to prioritize projects and mitigate risk
Identify risks/areas of concern for all Releases where Revenue Assurance has impacts
Effectively manage multiple projects across the organization
Manage Project database for all projects across the Enterprise in order to report status to upper management
Matrix Management responsibilities across Revenue Assurance
No Direct reports
Candidate should have a minimum 2-3 years of proven experience in performing a testing function and project management
Revenue Assurance/Operations or similar experience in a financial role -- plus but not required
Bachelor's degree in Business Administration, Finance or Accounting or Equivalent Work Experience
Must be a self-starter, results-oriented and pro-active
Think big picture without losing sight of details
Ability to adapt to a changing work environment
Subscriber Services or Telecom experience a plus
Strong knowledge of Visio, Access and Excel
Strong interpersonal skills and ability to interact and work at all levels
Ability to pay attention to details and be organized
Ability to project professionalism over the phone and in person
Commitment to “internal client.”
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Visio, Project)

Manager Business Process Management Expert Resume Examples & Samples

A minimum of a Bachelor of Science (BSc) or Arts (BA) degree (or equivalent degree) is required. A minimum of 8 years’ experience in a medium to large scale matrix organization which includes applicable compliance related field and/or equivalent time and experience in a related R&D area is required. A minimum of 2 years’ experience in business process design, training design, or related field is required
Requires a thorough knowledge of the drug development process, good knowledge of worldwide GxP compliance regulations, sound research and development practices, scientific and quality terminology, industry quality assurance and management procedures and policies, and quality evaluation techniques
Experience in working with virtual global teams and ability to set goals for large teams is required

Senior Manager, Business Process Resume Examples & Samples

Responsible for managing critical customer facing processes across Customer Operations, with a string focus on sales, onboarding, account management, and loyalty processes
Advocate for the business and work with cross functional teams to deliver results to support service and sales culture. Also
Design and engineer new processes to manage the agent/customer interaction
Candidates who are bilingual would be an asset

Manager, Business Process Resume Examples & Samples

Provides leadership to and is accountable for the performance of business resources supporting IVR technology projects
Sets team direction, resolves problems and provides guidance to members of own team
Adapts departmental plans and priorities to address business and operational needs
Influences or provides input to forecasting and planning activities
Prepares business cases and value proposition documents
Writes business vision documents (BVD)
Analyzes and defines strategy to recommend to business stakeholders
Issue identification and resolution
Problem solving, follow-through and resolution
5+ years of Customer Service technology experience
4+ years with Program or Product Manager experience
Experience with presentations; creating and delivering
Intermediate level of proficiency with IT Development methodologies, including Waterfall and Agile
Intermediate level of proficiency with Microsoft Office – Word, Excel, PowerPoint
Knowledge of UnitedHealthcare lines of business (E&I, M&R, C&S)
Call technology experience
Experience with customer service technology capabilities – IVR, Desktop, Web, Mobile
Experience functioning in a matrix/shared services organization

Manager Business Process Resume Examples & Samples

Create and manage internal projects focused on driving the provider community to self-service
Prepare and communicate executive summaries on the performance of projects at the program or portfolio level and to define, track and report benefits for deliverables
Work side-by-side with operational leaders and analytics partners to identify candidate projects and initiatives, create conceptual business cases, ready the project for initiation and manage it through completion
Manage stakeholder expectations, coordinating multiple project manager's internal partners working within a program or portfolio
5+ years of project management
3+ years of process improvement or portfolio management experience
1+ years of experience in healthcare or health insurance
Proven track record in project/program delivery as evidenced by meeting requirements for budget, schedule and quality
Strong interpersonal skills, including positive assertiveness, professional communication, relationship building, and effective written and verbal communication
PMP, Six Sigma, Black Belt and/or Green Belt certification
Claims and provider experience

Senior Manager, Business Process Mgmt Resume Examples & Samples

Lead ongoing improvement efforts, utilizing data to provide insights into current state process, define process improvements, and facilitate implementation
Provide managerial oversight of cross-functional teams executing concurrent projects, ensuring successful and timely delivery
Lead analysis and design of existing and new business processes spanning multiple areas of the organization including Sales Operations, Service Delivery, Engineering, Training, and Finance
Complete data-driven assessments of business systems and processes, overseeing the documentation of problem statements, process flows, gap analyses, and solution recommendations
Holistically define and document both technical and operational metrics and concepts to facilitate process redesign by partnering with cross-functional teams
Develop and define improvement methods to address deploying technological and operational process changes
Define success metrics for each new system or process and establishes a plan to baseline, monitor, and measure deployment success through interactive dashboards
Leverage data to develop scalable processes to support and redefine the Company's architecture vision
Design and run ad-hoc analytics to support senior leadership
Develops and defines methods and procedures for end users to address deploying technology and operational process changes. Ensures operational plans are in line with business objectives

Manager Business Process Resume Examples & Samples

Manages the Capitated Delegated team and sets the team direction
Resolves problems and provides guidance to members of the team
Manages the inventory levels and quality metrics of the team
Ensures focus on the customer (delegated provider or member)
Adapts department plans and priorities to address business and operational challenges
Ensures focus on the root cause identification of high volume issues and identifies business process improvements
Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
May direct design, facilitation, training and evaluation of TQM incentive programs and may oversee quality improvement projects and teams
3+ years of leadership, management or supervisory experience, experience managing employees from virtual locations as well as work from home employees
Knowledge of Capitated and delegated model
Experience with Root Cause Analysis
Demonstrated ability to provide constructive feedback and developmental coaching in a clear and respectful manner
Ability to ask appropriate questions and actively listen to identify underlying questions and issues (root cause analysis)
Strong verbal and interpersonal communication skills
Bias for action approach
Intellectually curious

Manager, Business Process Resume Examples & Samples

Adapts departmental plans and priorities to address business and operational challenges
Identify Business Process Opportunities and Solutions
Propose Business Process Solutions
Maintain/Monitor Implemented Business Process Solutions
Synthesize relevant information (e.g., IT; analytics; business operations) to develop appropriate criteria and goals (e.g., efficiency; effectiveness) for proposed solutions
Translate technical and / or regulatory needs (e.g., analytics; IT) into business operations processes
Document actionable solutions using appropriate artifacts (e.g., PowerPoint deck; written document) in order to describe existing opportunities and proposed solutions
Identify risks and assumptions associated with proposed solutions
Engage and / or gather input from business and / or IT partners to identify, establish, and / or tailor solutions
Estimate and / or quantify potential benefits, costs, and resource requirements associated with recommended business process
Provide operational instruction and guidance to business partners impacted by business process solutions (e.g., procedure
System; applications)
Develop and / or provide education to business partners in order to facilitate effective solution implementation
Communicate any identified defects with relevant stakeholders (e.g., project managers; business partners; IT) and / or facilitate appropriate adjustments
5+ years of experience in business analysis
Experience gathering requirements from the client/business and documenting Experience with process improvement, workflow, benchmarking and / or evaluation of business processes
Experience leading a team
Intermediate level of proficiency with PC based software programs and automated database management systems (Excel, Access)
Demonstrate understanding of relevant computer systems, applications, and / or platforms
Previous Salesforces experience

Manager, Business Process Resume Examples & Samples

Accountable for one or more highly regulated end-to-end business operations including a direct mail member of communication
Manage a team of professional employees that perform one or more business operations
Responsible for developing individuals and building a collaborative team
Responsible for onboarding setup of new customers to ensure a flawless initial experience
Accountable for meeting regulatory compliance and customer performance guarantees
Coach and provide guidance to employees on how to resolve problems
Develop business plans that address operational challenges
Manage staffing models and participate in financial forecasting and planning activities
Improve processes and services
Manage projects for business needs and customer requests
Write business justifications and specifications for system enhancements
Manage testing of system enhancements
Participate and respond to internal and external audits of business operations
Communicate with customers (internal and external)
Document business policies and procedures
Responsible for quality assurance and controls
Report operational performance
5+ years of manager / supervisor experience with direct reports
3+ years of healthcare industry experience with pharmacy preferred
BA / BS university degree

Manager Business Process Outsourcing Resume Examples & Samples

O Develop effective governance and oversight structure through active engagement with CSC clients and internal stakeholders
Independent problem solving skills and strategic agility
Thorough knowledge of Federal, State, and local bankruptcy and collection laws, rules, and regulations
Thorough knowledge of bankruptcy and replevin legal actions
Thorough knowledge of current managerial principles, practices, and techniques
Thorough knowledge of consumer servicing practices and collections
Skill in the operation of an online collection system and collection queues
Skill in the operation of a personal computer to include Internet/Intranet use, operating system, word processing, spreadsheet, presentation, calendar, and scheduling software
Strong leadership, organizational, and problem solving skills
Ability to effectively manage multiple tasks and assignments in a high volume work environment
Ability to communicate effectively, both verbally and in writing
Ability to synthesize deep quantitative and qualitative analysis into concise, executive-level communications. Comfortable presenting recommendations to senior management and client executives
Capable of influencing multiple stakeholders
High energy with a natural “sense of urgency”
Capable of dealing with ambiguous business issues with a practical, results-oriented mindset
Ability to plan, implement, and evaluate the achievement of goals, objectives, and work plans
Ability to supervise and direct the work of employees
Ability to establish and maintain effective working relationships with other employees, management and clients
Ability to maintain regularly scheduled attendance
Bilingual skills in Spanish are preferred
Must be able to relate appropriately to other people beyond giving and receiving instructions: (a) can get along with co-workers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instruction, and communicating with others; and (c) respond appropriately to constructive feedback from a supervisor
Knowledge of the Shaw Retail and Collection system is a plus
Knowledge of Live Vox system is a plus

Senior Manager Business Process Improvement Resume Examples & Samples

Guide the overall strategic direction of business process and system improvement opportunities, including governance and refinement of FP&A processes, reporting standards, and communication of findings to leadership teams
Represent FP&A interest in governance of master data and metrics
Ensure stakeholders have the information they need to make sound business decisions by certifying the data integrity, quality and usage of FP&A owned data assets
Identify strategic opportunities to improve data quality in mission critical processes and management practices, leveraging resources in all Business Units, Financial Systems Group (FSG), and Information Technology
Adhere to the data and systems governance, data integrity, and data security guidelines
Align business needs with FP&A systems capabilities, define services & customer expectations, and ensure deliveries of services are aligned with those expectations in partnership with Financial Systems Group and Business Unit management teams
Accountable to make the final decisions and recommendations to ensure quality, delivery and documentation of all Business Process & System Improvements deliverables
Responsible for the identification and documentation of business, functional, and data requirements
Manage workload capacity and bandwidth of Business Process Improvement Center of Excellence discipline, deploying to ensure the quality and timely delivery of services
Provide accountability and management oversight on training sessions for process and system improvement
Drive implementation of process and systems improvement in coordination with FSG
Responsible to lead the testing of all functional and technical Business FP&A and Center of Excellence requirements and communicate status updates and/or results with the customer(s)
Lead post-mortem assessment and sets parameters for monitoring implemented process and system improvements
Manage the employee life cycle processes (Recruiting, Performance, Development, Career and Compensation)

Manager Business Process Improvement Resume Examples & Samples

Own the intake request process for the COEs; assign requests to the appropriate parties, and follow-up to ensure SLAs are met
Design, implement, lead and enforce a Change Control and Release Management process using best practices
Execute issue management: review reported issues, prioritize, assign resources & track to resolution; work with Issue Owners to ensure recommendations resolve root cause; and escalate to the Governance Steering Committee as needed
Partner with leadership teams to maintain data and metadata standards
Oversee testing of all functional requirements and validate results
Provide ad-hoc requests for executives

Senior Manager, Business Process Resume Examples & Samples

Strong knowledge of or experience in Supply Chain or Distribution
Financial acumen and ability to calculate cost benefit analysis and ROI, and help identify financial savings
Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
Experiencing managing teams
Proficient in Microsoft Office (including Word, Excel, Access, PowerPoint and Visio)
LEAN or Six Sigma certification desirable
Strong project management skills highly preferred
Preferred experience as a trainer of the process improvement methodologies (DMAIC, Lean, Kaizen,and Workout and DFSS a plus) at the Blackbelt and/or Greenbelt level
PC skills: Proficient in Minitab and Microsoft Office (including Word, Excel, Access, PowerPoint and Visio) highly desireable
Experience in distribution or supply chain preferred
P&L experience highly preferred

Manager, Business Process Management Resume Examples & Samples

Excel, PowerPoint and Visio
Experience in project-based work
Strategic thinking with process improvement focus and willingness to get into the details
Comfortable in fast-paced project environment

Manager, Business Process Resume Examples & Samples

4 years of Business Analysis experience
Understanding of Medicare Part D
Intermediate level proficiency with Excel
Knowledge of pricing and / or pharmacy networks
Ability to manage various processes across multiple platforms

Manager, Business Process Resume Examples & Samples

Process development, testing and implementation will be a key part of this position
Individual must be able to find and create solutions to complicated process questions
Knowledge of CMS guidance will be key

Manager Business Process Resume Examples & Samples

Develop and implement the strategy, mission, and vision for Loss Mitigation Supplier Management team
Ongoing coaching and development of direct reports
Maintain the interaction model with stakeholders: Loss Mitigation, Supply Chain, Supplier Risk, etc
Assist in the management of supplier relationships and monitor contractual agreements
Participate in identifying suppliers, pricing terms, contract execution, and onboarding
Negotiate contracts and statements of work and the completion of risk assessments for suppliers providing various goods and services through established corporate acquisition processes
Work with Finance/Accounting as it relates to supplier budget and invoice routing
Participate in project management activities, program development efforts, process enhancement initiatives, and compliance management efforts intended to facilitate achievement of objectives
Analyzes issues with supplier compliance in conjunction with business leaders and uses judgment to make decisions
Bachelor's degree required; MBA preferred. Minimum of 2 years of experience in a leadership role is required
Previous experience in Collections or Recovery operations preferred
Previous experience that includes: researching suppliers, participating in RFI/RFP, performing supplier risk assessments, negotiating pricing and contracts, ongoing monitoring and management of suppliers
Advanced experience with Microsoft Office Suite
Strong written and verbal communication skills with an ability to communicate effectively across business levels (both vertically and horizontally)
Ability to support multiple assignments and stakeholders, prioritize workload for self, and coordinate with direct reports to meet deadlines
Ability to organize data and exercise effective problem solving skills
Ability to build strong relationships with internal business partners and experience working with multiple business partners in a collaborative and team-oriented manner
Comfortable working in an evolving and dynamic environment
Flexible and can work independently and in a team environment
Detail-oriented, energetic, motivated, and action-oriented

Manager, Business Process & Change Resume Examples & Samples

Completion of ADFS or equivalent (desirable)
Extensive experience within the financial planning industry including frontline, management, change management and operational functions
Previous experience managing a business in a change and operational role with responsibility for all change and core business functions
Demonstrated ability to manage and influence a wide range of stakeholders and multiple priorities
Proven ability to build and maintain relationships and establish credibility with stakeholders and senior management
Strong knowledge of compliance requirements and end to end advice process knowledge

Manager, Business Process Resume Examples & Samples

Bachelor's Degree or work experience
5+ years of leadership of employees including direct and indirect employees preferred
Intermediate level experience with MS Office (Excel and Powerpoint)
2+ years of experience with Quality Assurance
2+ years of experience with Process Improvement
3+ years of providing finished materials(presentations & audit ready data)for external clients and customers
Experience with Claims Systems
Experience with Service Now and/or Salesforce

Manager, Business Process Excellence Resume Examples & Samples

Develops and executes service strategies, identifying and executing process initiatives to yield productivity, NPS, and retention. This includes communication and change management plans, to support the overall vision and business needs for the Service organization. Leads employees through actions needed for successful execution
Provides leadership, coordination, direction, and oversight to the business service excellence team. Accountable for providing strategic direction and prioritization for activities identified via data and analytics. Develops and executes the roadmap for change
Serves as the contact point between Shared Services & Strategy and key business partners to ensure alignment of business objectives and to resolve business issues and questions as they arise. Provides strategic direction and reviews project and training plans needed for the Service organization
Applies project management and lean six sigma concepts, principles, and practices to service strategy project plan and monitors projects that are being led by the service strategy team and others within the Service organization. Communications status to relevant stakeholders in order to ensure all parties are aware of current and future plans
Serves as the point person for all relevant committees and task forces to ensure that all are coordinated, there is no duplication of effort, and the objectives are consistent with those for the Service organization
Develops strong relationships with internal senior business partners in order to influence outcomes that benefits total strategic direction and continuously improves the Service organization
Recruits, selects, hires, and evaluates performance to ensure all department needs are handled appropriately. Coaches and develops staff for personal and corporate advancement through career development, training programs, and other resources to ensure continued technical and professional development
Ensures the creation and maintenance of a services and process library

Manager Business Process Management Resume Examples & Samples

Resource Management: In moderately complex organization(s) manages the efforts of direct and indirect reports, and collaborates with, provides guidance to and influences employees, clients and matrix partners
Responsible for performance management, compensation decisions, rewarding and recognizing employees, and providing on-going, regular performance feedback
Strategic Partnership& Planning: Formulates moderately complex, effective strategies consistent with the business and competitive strategy of the organization and/or functional area
Examines policy issues and strategic planning with a long-term as well as short term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities and vets them within the organization and with the client as appropriate
Change Management& Innovation: Develops and/or influences new ideas/approaches
Establishes procedures and practices which promote the adoption of appropriate solutions and sustainability of desired results in moderately complex environments
Uses efficient and cost-effective approaches to integrate processes and technology into the workplace and improve program effectiveness
Develops strategies to enhance decision making. Understands the impact of process, policy, and technological changes on the organization
Results& Accountability: Ensures that effective controls are developed and maintained to ensure the integrity of the organization
Takes corrective action, as appropriate
Ensures that performance is aligned with mission, goals and outcomes and is completed within established timeframes
Monitors and evaluates moderately complex plans; focuses on results and measuring attainment of outcomes
Has budget accountability
Provides managerial responsibility for one or more teams and accomplishes results through subordinates who exercise significant latitude and independence in their assignments
May interact with management or executive levels on matters concerning functional areas, multiple regions, and/or customers
Receives assignments as objectives and determines how to use resources to meet goals and schedules
Exercises considerable latitude and high level of judgment in determining objectives and assignment approach for significantly complex decision-making
Managerial direction is available, but work is normally reviewed at time of completion for adequacy in meeting objectives
Minimum two (2) years of management experience (which may include matrixed experience)
Minimum five (5) years of process and/or project management, consulting, or related business experience with knowledge of
Detailed knowledge of KP HealthConnect and the use of and proficiency with EPIC in context of revenue cycle operations

Cdqi Manager, Business Process Resume Examples & Samples

Risk Adjustment and Quality Initiatives
3+ years of experience in healthcare finance, economics and/or analytics and performing analysis on health data metrics within a healthcare organization
Advanced proficiency working with MS Excel including advanced formulas, pivot tables, macros, lists, statistical functions, etc
Documentation experience
Intermediate proficiency in MS-SQL
Previous experience in successfully delivering on Operational projects in a matrix environment
Ability to work independently and in a team environment to deliver on Clinical Risk and Quality initiatives
Comfortable with report outs and presentation to management

Manager Business Process Efficiency Resume Examples & Samples

Post Graduate or Graduate Engineering Degree from top tier institutions required: BTech / B Eng / Bsc Industrial engineering preferable (or Mechanical, Electrical or Chemical will also be advantageous)
Lean or six-sigma qualifications (Black Belt or Master Black Belt) Certification
Project management qualification (PMP) Certification
Management of staff
Scientific methodologies associated with efficiency improvements, i.e. queuing theories, Process Modelling, Business Process Re-Engineering and Lean methodologies
Lean or six-sigma project/program deployment experience (Black or Master Black Belt)
Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and MS Visio
6-10 years of experience in operations strategy within financial institutions, consulting or technology companies or programme/ change management roles in other industries
Prior experience in leading operations re-engineering, process analysis and high quality process documentation in a bank or in a high quality operations re-engineering unit
Prior experience in delivering large scale process re-engineering or change management projects
Project / Program management
Knowledge of process improvement methodologies like LEAN, Six Sigma, Process Re-Engineering and Hopper etc
People management: Lead, mentor and coach Process Engineers and Business Analysts
Consult on best process practice to senior management
Project and programme management: timelines, scope, resources and delivery
Strong analytical skills and problem solving approach
Planning and organising

Senior Manager Business Process Improvement Resume Examples & Samples

Guide the overall strategic direction of business process and system improvement opportunities for the FP&A Financial Certified Information Platform (FCIP), including governance and refinement of FP&A processes, reporting standards, and communication of findings to leadership teams
Align business needs with FP&A Reporting systems capabilities, define services & customer expectations, and ensure deliveries of services are aligned with those expectations in partnership with Financial Systems Group and Business Unit management teams
Responsible for the identification and documentation of business, functional, and data requirements for the FCIP model

Senior Manager Business Process Improvement Resume Examples & Samples

Guide the overall strategic direction of Planning & Forecasting business process and system improvement opportunities, including governance and refinement of FP&A processes, reporting standards, and communication of findings to leadership teams
Align business needs with FP&A Planning systems capabilities, define services & customer expectations, and ensure deliveries of services are aligned with those expectations in partnership with Financial Systems Group and Business Unit management teams
Responsible for the identification and documentation of business, functional, and data requirements for Planning & Forecasting processes
Drive implementation of process and systems improvement in coordination with the Financial Services Group (FSG)
Responsible to lead the testing of all functional and technical Business FP&A and Center of Excellence requirements for Planning & Forecasting processes and communicates status updates and/or results with the customer(s)

Manager Business Process Resume Examples & Samples

Analyze business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g.,training issues; lack of understanding by user community) that point to improvement opportunities
Work with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency;effectiveness) in order to direct investigation into problems and potential solutions
Ensure obtained data and information are accurate and relevant to meet end users' needs
Engage and / or gather input from business and / or IT partners to identify, establish, and/or tailor solutions
Estimate and / or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions
Summarize and communicate proposed solutions with the appropriate audiences in a manner tailored to their understanding, level,or experience
Adapt proposed solution to new and / or unanticipated requirements and / or information
Collaborate with stakeholders (e.g., senior leadership; end users) to gain support and buy-in for proposed business process solutions
Ability to develop new quality programs
2 +years quality improvement
Ability to create and facilitate presentations with all levels of the organization
Ability to lead and facilitate process improvement initiatives and influence without authority
Green Belt Certified
Understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)
Understanding of relevant computer systems, applications, and/or platforms (e.g., MS Project; SharePoint; MS Word; Viseo , Excel, SSA)
Understanding of basics of transaction monitoring (e.g., claims processing; eligibility transactions; customer installation)
Understanding of relevant organizations' operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
Ability to develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions
Ability to demonstrate and remain current in understanding of relevant regulations (e.g., healthcare; security; banking)
Black Belt Certified

Manager, Business Process Resume Examples & Samples

Drive the effort to develop/standardize/improve/ automate end-to-end customer set up and billing processes
Ensure teams operate at optimum efficiency with concentration on ongoing process improvement
Responsible for the AR ledger close process/allocations
Responsible for HC and Meso CFD
Identify and action invoicing trends and issues
Responsible for the AR Blackline reconciliations
Process small balance write offs
Administers and recommend changes to OtC policies
Provide and present technical information concerning specific projects
Collaborate/support OtC strategic priorities thru participation on initiatives and projects
Work cross-departmentally to ensure GPP is meeting internal and external customer expectations
Ensure that implemented internal controls are adhered to and provide proactive recommendations to changes in the internal control infrastructure where required
Support department manager in management of the department
Complete special projects as assigned and other duties as assigned
Four-year degree in Accounting or Finance required
Demonstrated experience managing teams and an ability to lead complex operational and strategic initiatives
Accounts receivable and invoicing experience strongly preferred
Oracle or relevant ERP system knowledge
Exceptional organizational and time management skills with proven ability to work independently
Advanced MS Office skills
Strong written and verbal communication skills

Manager, Business Process Resume Examples & Samples

Responsible for leading key initiatives within Payment Integrity to help identify root cause of and error or pattern and identify the best solution
Lead a team through business process activities - creating, controlling and improving business processes
Diagnose concept leads and develop a plan to solution the lead
Responsible for reporting, analysis and audits and for developing plans and programs to support continuous quality improvement using applicable tools
Manages and is accountable for professional employees and/or supervisors
Strong Medicaid or Commercial Insurance background with knowledge of CSP Facets or UNET
3+ years of experience leading teams, identifying root cause of payment errors and implementing permanent solutions
3+ years of experience interpreting data analytics with providing guidance and direction to the team
Intermediate level of proficiency with Excel and / or Access
Understanding of Payment Integrity value streams

Manager Business Process Improvement Resume Examples & Samples

Undergraduate or equivalent or higher education obtained through degrees or diplomas from academic college or Universities
Professional finance qualification
Extensive experience in a similar role in the natural resources sector
Demonstrated achievements in delivering improvements in business processes and controls in previous roles
Experience working in any of the following

Manager, Business Process Resume Examples & Samples

Upon arrival at site, perform general site inspection. Initiate procedures to resolve any noted issues
Check housekeeping log for any outstanding issues from previous shifts. Based on the watch activity, determine course of action. Obtain outside professional support as necessary in coordination with General Manager. Prioritize the task based on the other critical items outstanding and direct any contractors accordingly
Implement time study for all housekeeping tasks, to assist in reducing headcount
Develop standard operations plan for housekeeping, using task sheets provided as part of the RFP
Meet with the General Manager to discuss outstanding projects as appropriate. If necessary, contact outside contractors to address any outstanding issues or process improvements
Maintain site to standards that will meet and/or exceed the GM Housekeeping Audit. (CAA)
Manage housekeeping supervisors including tracking attendance, inputting payroll, scheduling overtime and balancing hours between shifts. Hold weekly housekeeping staff meetings to review site developments
Develop and maintain inventory control system
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity in housekeeping. Work closely with the General Manager, Supervisors and FAM assigned to the site
Oversee training of Housekeeping Supervisors to ensure compliance with Jones Lang LaSalle and GM requirements. Training objectives should include increasing efficiency, increasing customer satisfaction and improving site safety
Work closely with Maintenance Manager to assist in any operational issues
Provide relief coverage to Maintenance Manager for training and vacations as needed
Provide relief coverage to Housekeeping Managers and Maintenance Supervisors for training and vacations as needed
Provide weekly site status reports to General Manager in the form of action items
Ensure compliance with Jones Lang LaSalle and GM audit standards
Oversee Annex P (Paint Shop Facility Services) and Paint Shop cleaning. To include contract oversight and conflict resolution with multiple vendors
Manage Process Cleaning including scheduling, coordination, Invoice and payment of services
A minimum of five years of industry experience required in either the corporate environment, third party service provider or as a consultant
A minimum of three years experience managing a paint shop or a clean room within a manufacturing environment
Strong organizational, written and verbal communication skills

Senior Manager, Business Process Resume Examples & Samples

Lead various cross-functional teams during iconic device launches and support several departments with reporting, analytics, performance indexes, and data
Point person for Iconic Launches
Proficient in SQL and SAS coding languages for data mining, analytics, and automation of reports
Excellent communication and presentation skills, ability to clearly communicate results of analyses and provide recommendations to senior management and executives
Excellent organizational and administrative skills with the ability to work with minimum direction and coordinate multiple projects simultaneously
Demonstrated analytical ability with a focus on detail, accuracy, complex problem solving and logic capabilities
Proven experience in sales channel planning
Demonstrated ability in leading and supporting high performing analytical people
Experience influencing senior management decisions with thoughtful, organized, and impactful presentations
Successful track record working in team environments with proven ability to influence others without direct responsibility
An understanding of the telecommunications industry, excellent working knowledge of reporting and BI environments e.g. SAP, SAS, Micro Strategy
Proficient in advanced MS Excel functions such as pivot tables, v-lookup functions, MS Access and general data manipulation
Ability to multi-task and understand competing priorities following through to the completion of assigned projects
Excellent interpersonal skills with the ability to clearly and convincingly communicate, both written and oral, with both technical and non-technical internal customers

Manager, Business Process Improvement Resume Examples & Samples

Knowledge Management: gatekeeper of S&OP documentation (process, training, communication)
Document Maintenance: continuous improvement and updating of S&OP documentation to keep them relevant
Change Management Support: support with embedding and implementing Process, Training, and Communication
Own centralized documentation and management of S&OP Process, Training, and Communication materials
Process

Manager, Business Process Resume Examples & Samples

Operations Managers
Maintenance Technicians
Mobile Equipment Technicians
Sub-Contractors / Service Providers
Preventative Maintenance Planning & Scheduling
Reactionary Maintenance Response
Retain All Maintenance & Repair Documentation
Maintain Spare & Replacement Parts Inventories
Ensure and Monitor Equipment Uptime
Provide Emergency Repair Services
Meet Performance Objectives
Generate Purchase Orders for Goods and/or Services
Meet All Financial Performance Objectives
Personnel Management and Employee PTO/Vacation Scheduling
Maintain Employee Training Schedules & Records
Maintain Regulatory and Environmental Records
Meet Incident Reporting Requirements & Corrective Actions
Generate Cost Savings Initiatives & Meet Targets
Provide Superior Customer Interaction & Satisfaction Objectives
Display Excellent Communications Skills
Promote Team Environment
Lead Team Members to Excel
Support/Coach Direct Reports and Promote Career Development
Engineering, Technical, or Mechanical background desirable
Minimum of 5 years of solid working experience in Facility Maintenance and General building repair/maintenance or related field preferred with a minimum 6-8 years direct supervision of a facilities organization >20 FTE within an industrial or manufacturing environment

Manager, Business Process Resume Examples & Samples

Manages team of analysts, lower level Process Managers or large cross-functional matrixed teams who plan, perform and implement process improvement and/or change management initiatives
Responsible for effectiveness of complex and strategic business processes and develops sustainable, repeatable and quantifiable business process improvements
Processes typically affect multiple functions and possibly enterprise-wide; impact may be long term. Actions at this level can cause or prevent delays and cause inefficiencies of a multiple functions and may cause unnecessary expense affecting operational results
Manages the planning and implementation of process improvement and/or change management initiatives
Coordinates matrixed team efforts to maximize performance, productivity and successful achievement of department/team metrics and goals
Oversees data analysts, metrics, tools and budgetary expenses to assess best practices and effectiveness of processes and procedures and makes recommendations for improvement
Ensures compliance across the organization with applicable processes and procedures
Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
Provides consultation on the use of re-engineering techniques to improve process performance and product quality
Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment and provides a framework to ensure that changes are successfully implemented
Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices
Contributes to development of an operating plan and budget; generally responsible for managing expenses within a budget; may manage or coordinate a project or budget or multiple project budgets
Activities are typically more diverse covering multiple functions and significant scope/impact
Achieves planned results by decisions and actions based on professional methods, business principles and practical experience
Conducts performance reviews of team members to ensure performance objectives and expectations are met and, if not, takes immediate action to improve performance level
Hires team members with the appropriate abilities required to achieve business goals
Coaches, develops team members to continuously improve individual and team performance capability
The above statements are intended to describe the general nature and level of work being performed. They are not intended to indicate all responsibilities, duties, and skills for which a job holder may be held accountable, and may in some cases only represent a portion of those shown
Bachelor’s degree in Computer Science, Management Information Systems, or related field of study, OR equivalent work experience
Requires 5 or more years’ professional experience
7 or more years of experience required in related field (i.e. Process Management, Quality, etc…)
2 or more years’ experience in a management role or leading cross functional projects preferred
Requires strong knowledge of Microsoft Word, Excel, PowerPoint and Visio
Excellent soft skills such as: interpersonal facilitation, data analysis, leadership, presentation and collaborative skills to work effectively with teams throughout the divisions
Demonstrated problem solving and analytical thinking skills

Manager Business Process Resume Examples & Samples

Make sure we have SOPs, process flows for all activities
Understand all deferrals and have manual workaround defined
Review current processes, efficiencies and adjust as we learn more
Previous experience working with offshore operations
Ability to lead and train a team

Manager, Business Process Resume Examples & Samples

Associates or Bachelor degree Preferred and/or Equivalent Experience
Minimum of 4 years industry experience required
Strong Written and Verbal Communication Skills
Must have Extensive Knowledge on Microsoft Office (Excel, Word, Powerpoint, Outlook, Access)
Fuels Assistant
JLL UAW Trades – Electrician, HVAC, and Helper
Tank Farm Operations, Reporting, Maintenance, and Repair

Manager, Business Process Analyst Resume Examples & Samples

Work with key business partners across multiple functions to help establish strategic goals and objectives. Define associated project objectives, and set expectations on functional scope
Facilitate meetings with project stakeholders to determine project and application requirements
Analyze the organization’s business model and define its policies and market approaches
Analyze “as-is” business processes, systems and organizational design to form a comprehensive perspective on the current state
Analyze systems and understand business rules required for IT project initiatives
Facilitate the definition of “to-be” business processes to resolve current state pain points and form a comprehensive picture of the future state
Define business requirements needed to support future state design
Create user stories, system requirements, business rules, and scenario documentation to verify they meet business requirements
Identify pain-points and quick hits
Prioritize functional scope and work with delivery teams to set Agile sprint plans and release schedules
Develop project roadmaps
Conduct stakeholder analysis
Support the development of project plans, project implementation, and post-implementation support
Manage stakeholder needs and expectations, and communicate effectively for ongoing project progress visibility
Attend daily scrums to ensure deliverables are on track and that obstacles are appropriately dealt with
Assist with backlog grooming and reporting, defect management, and risk monitoring
6+ years of management consulting, advisory, professional services and/or Big 4 consulting experience
4+ years of business process analysis and design experience (preferably using the BPMN standard for some of this duration)
Agile Delivery – user story development and backlog grooming
Experience with solution definition within a package implementation or in a custom development environment
Working knowledge of Lean principles
Large, enterprise project experience ranging in size from $1million+
Bachelor's Degree from an accredited college/university
Master's degree and/or professional certifications
Demonstrated track record of managing large and complex consulting engagements; including a role in managing and interfacing with senior level client executives
Ability to establish immediate credibility with clients and within the company; can build consensus and achieve goals through influence
Excellent interpersonal/communication skills
Creative thinking and ability to seek innovative solutions to complex technical/business problems

Manager Business Process Improvement Resume Examples & Samples

Create and maintain the master list of enhancements and issues for Salesforce
Ensure quality of changes into Salesforce system
Stays current on technology platform capabilities and third party extensions, is a subject matter expert
Builds effective relationship with application vendor and IT
Develop efficient and effective processes for rapid business owned system changes
Provides input for communications and training needs, monitoring key indicators of process quality, such as fallout, billing, ordering, channel effectiveness, and customer experience, while seeking opportunities for improvement
Responsible for staffing and hiring of all team members in assigned work group to support effective managing and monitoring of work within the team to include: meeting deadlines, achieving work quality expectations, supporting appropriate distribution of work functions within the team, and maintaining stakeholder relationships
Additional responsibilities include accountability for staffing, budget, resource allocation, prioritization of projects, quality and contribution of output, communication of corporate strategy, ensures compliance, escalation path to senior leadership, influences strategic direction to all levels of management and cross functional teams, employee coaching and development and performance management
Occasional travel will be required for call center site visits and team planning sessions

Manager, Business Process Resume Examples & Samples

Serves as key point of contact of the supply chain function for internal controls documentation, testing preparation and liaison with other departments within the company
Conducts, facilitates, manages projects, and initiatives related to process and internal controls development
Demonstrates an understanding of the supply chain business processes, the key drivers and measures of success for the function, and the short-mid & long-term direction of the function business and technology
Develops and implements processes to establish and maintain quality standards of existing supply chain services
Develops and authors policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management
Provides consultation on the use of re-engineering techniques to improve process performance and service quality
Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented
Analyzes and measures the effectiveness of existing business processes & controls and develops sustainable, repeatable and quantifiable business process improvements
Successfully builds and manages relationships between various market and center contacts to fully meet their business process. This includes defining policies, methods & procedures and best practices
Supports capability development within the delivery organization; including reviews, gap assessments and work to source and deliver strategies
May assist in the preparation and delivery of training for updated supply chain processes and controls
May facilitate meetings and presentations to senior leadership
Supports internal/external audit efforts related to Supply Chain Management
Responsible for the update and maintenance of applicable information on the Supply Chain Cox One site

Senior Manager, Business Process Improvement Resume Examples & Samples

Perform Value Stream analysis to strategically plan out and prioritize projects within the business
Lead process improvement and design initiatives to develop new methods and processes including coordinating requirements for work sampling / time & motion studies, evaluating data from observations / system to analyze root cause and effect, concurrently using Design Thinking concepts to evaluate the specific needs of the customer / end user
Conduct Kaizen and prototype Workshops including facilitation of training sessions using the concepts of the 8 Lean wastes, creation of summary reports and executive summaries on data analysis findings and complete follow up on tasks from workshop takeaways
Perform end-to-end Process Design and improvement related to process function, reliability and future state development by evaluating and validating summary data to identify improvement opportunities and summarize recommendations and trends/ patterns derived from data into a quantitative format. Review and report measurements / analytical findings to Improvement Teams
Manage rollout of Improvement Project Pilot Initiatives through assigned process monitoring and diagnostic data collection via systems analysis or direct observation support. Accurately validate and summarize data, identifying additional improvement opportunities. Support the development of training materials and requirements as well as manage process hand-off to designates, ensuring effective and timely project implementation resulting in measureable performance improvements
Well versed in Lean and or Six Sigma with knowledge of Design Thinking, able to deliver concepts and principles, certification preferred
Post Secondary education in Industrial or Process Engineer / Technology, will consider Business or Operations consulting experience with MBA
5 - 7 years Process Engineering / Improvement experience, methods analysis, time & motion studies, work sampling, and data analysis in a retail, or supply chain work environment
Ability to evaluate and analyze complex data and determine appropriate course of action towards objectives
Proficient at both Written and Oral Communication skills
Advanced skills of MS Office applications, in particular WORD, EXCEL and POWERPOINT
Highly developed technical writing skills
1-3 years of project management experience

Manager, Business Process Mgmt Resume Examples & Samples

Provide Support and timely resolution for functional and technical queries raised by Fund Accounting, Financial Reporting, Pricing, Corporate Actions and other partner areas on SunGard Invest One and its ancillary applications
Interact and liaise with IT and external vendors to resolve issues in a timely fashion
Review workflow to evaluate effectiveness and proposes system changes to improve productivity
Consistently demonstrates expertise and lead large, complex and high risk engagements/projects
Collaborates and elicit, analyse, outline and develop requirements for a well-defined project coordinating with business and technology teams
Provides analysis and takes ownership throughout the lifecycle of the project from scoping, high level business requirements, detailed business requirements and implementation as required
Utilizes available subject matter expertise to perform functional reviews of transformational initiatives and on-going BAU change agendas
Provide comprehensive consulting and leadership to stakeholder(s) to identify and understand the issues, drivers, environment or business they support
Defines and drive strategic change roadmap and maximizing the value to be delivered on multifaceted initiatives
Serve as a Change Advocate; establish trust within the corresponding business teams; gain enthusiasm within the teams
Provide SME support to Production support in case of any critical issues

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