Business Process Improvement Resume Samples

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O Aufderhar

Orie

Aufderhar

969 Wanda Neck

San Francisco

+1 (555) 430 8454

969 Wanda Neck

San Francisco

Phone

p +1 (555) 430 8454

Experience Experience

Phoenix, AZ

Manager of Business Process Improvement

Phoenix, AZ

Torphy, Boyer and Beatty

Phoenix, AZ

Manager of Business Process Improvement

Familiarity with Change Management theories and best practice approaches (i.e. Kotter’s Change Model, ADKAR, Fisher’s Process of Transition, etc)
Project Management and/or Agile certifications a plus
Clearly understand and articulate the business strategy and relate outcomes of BPI projects and initiatives to that strategy
Determining the as-is state, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address
Create and manage an enterprise-wide plan for business process documentation and review and leading a BPI team to implement that plan, leveraging industry best practices to ensure business processes are properly documented and kept current and relevant as the business evolves
Proven track record of building consensus and forming coalitions, negotiation, and diplomacy
Educate stakeholders impacted by BPI to understand how their business operations really work, demonstrating which processes add value and identifying areas of waste and opportunities for improvement

Phoenix, AZ

Business Process Improvement Specialist

Phoenix, AZ

Shields, Haag and Dooley

Phoenix, AZ

Business Process Improvement Specialist

Responsible for forum meeting preparation and facilitation. This includes the monthly Quality meeting and quarterly Village Hall
Maintains Continuous Improvement and Quality reporting and analysis - monthly, quarterly, ad-hoc
Constructs and maintains process flow diagrams to provide visual representation of activities and relationships
Understands Lean concepts and the application to drive business improvements
Partners with BPI Manager to instill a Continuous Improvement culture across the organization
Other duties may be assigned
“LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy

present

Phoenix, AZ

Associate Business Process Improvement Specialist

Phoenix, AZ

Batz, Kreiger and Upton

present

Phoenix, AZ

Associate Business Process Improvement Specialist

present

Passionate about achieving goals, process improvement and learning new processes and technology platforms
Work with department leaders on SOP updates due to enhancements
Flexibility to work on any initiative deemed strategically important
Support User Acceptance Testing strategies and execution plans
Represent Customer Service Accounting/Front End, as a liaison with other project units to share in best practices
Proficient in Excel, Word, Process Mapping, PowerPoint, and Access
Prepare and review business and function documentation and test plans

Education Education

Bachelor’s Degree in Business

University of California, Los Angeles

Bachelor’s Degree in Business

Skills Skills

Actively lead and coach cross-functional project teams in the application of Lean Six Sigma
Provide expert-level problem-solving methodology guidance, problem analysis and solution development
Partner with business units to identify and prioritize improvement projects and define their financial value
Provide project status updates, feedback and appropriate reporting on selected projects
Energetic self-starter who thrives in a fast-paced environment
Results-driven achiever who is able to grasp and communicate complex ideas clearly
8 years business experience, including 5 or more years of experience in business or process management and designing, implementing and supporting business information applications systems & operational processes
Experience in the use of dashboards for managing business processes and results
Capable of leading DMAIC project
Experience in standardized Software Development Life Cycle (SDLC) processes

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Manager of Business Process Improvement Resume Examples & Samples

Bachelor's
5+ years of experience managing direct reports
Lean Six Sigma Black Belt certification for American Society for Quality or similar
Master Black Belt certification, or obtained within 1 year of hire

Business Process Improvement Internship Resume Examples & Samples

Knowledge of or experience with process improvement disciplines including BPI, Knowledge Management or Business Intelligence
Knowledge of or experience with organization change & process management methods: Six Sigma, Lean, Agile, etc
Strong verbal and written communication skills, customer interaction, requirements analysis, presentations, training, requirements specifications, system design, and documentation of user guides
Experience working with Information Technology with at least the broad understanding of Application & Web Servers/Tools/Frameworks, Application Integration and Software Development, Databases, Operating Systems and Desktop tools
Knowledge of or experience with BPM Suite or similar BPMS Tool based solutions

Business Process Improvement Resume Examples & Samples

Lead cross-functional teams to analyze, design and implement process improvements including required project and change management
Actively lead and coach cross-functional project teams in the application of Lean Six Sigma
Provide expert-level problem-solving methodology guidance, problem analysis and solution development
Partner with business units to identify and prioritize improvement projects and define their financial value
Provide project status updates, feedback and appropriate reporting on selected projects
Collaborate with other Process Improvement Leaders to maximize and conduct training on process improvement and change management methodology and tools as required
Demonstrated analytical, problem-solving, negotiation, and communication skills
Excellent project management skills and strong knowledge of project methodology is desirable
Semiconductor R&D or Operations subject matter expertise
Energetic self-starter who thrives in a fast-paced environment
Engineering degree required
Lean Six Sigma Green Belt certification with proven project successes, Black Belt preferred
Project management experience (PMP Certification) desired
Six to ten years hands-on experience in a Leadership, Process Improvement or Consulting (varied consulting experience will be considered) role
Experience in Operational/Team Leadership, Process Improvement and Change Leadership

Business Process Improvement Expert Resume Examples & Samples

This person needs to have a minimum of 5-10 years of experience in either high level operational leadership, Process Improvement or both at a Wholesale Mortgage Lender
They must be an innovative thinker and process ideas should be forward thinking, flexible enough to adapt to industry change, and always have an eye towards cost containment
Experience in assisting in the design of process is required

Business Process Improvement Lead Resume Examples & Samples

Collaborates with key business partners, Global Process Owners and IT to identify, develop, and document business requirements (user stories) to support the Source-to-Settle and Spend Management enabling capability process design. Ensures robust tools and capabilities are in place to meet business requirements and ensure effective user experience/customer satisfaction
Works closely with the Sr. Manager, Knowledge Management on Knowledge Management requirements through enabling capabilities and ensures knowledge management requirements identified and met. This includes document management requirements, knowledge articles and appropriate “knowledge” delivery strategy to end-users
Works closely with Global Services Enabling Technology Leader to ensures a robust Management Systems framework, tools and capabilities are in place to meet business requirements and to ensure effective user experience/ customer satisfaction
Understands full end to end process integration including Source-to-Settle, Spend Management Services, Supply Chain/ Back to Basics and Global Services enabling technologies
Creates, maintains and governs S2S and SMS business process requirements (user stories) for all enabling technologies and platforms
Identifies all enabling technology integration points (down to level 4 and 5 process steps) for Source-to-Settle/ Spend Management processes; ensures robust integrations, interfaces, etc., and associated requirements, measures and monitoring to ensure integrations are seamless and full-proof. Develop risk mitigation plans where required
Identifies data requirements associated with all integrations; documents, aligns with key partners on requirements and works closely with appropriate data services owners on requirements and ensure data needs met
Ensures robust testing strategies are developed and executed including regression, user acceptance and end to end process testing; in some cases, oversees all business testing activities
Drives systems process improvement initiatives to mitigate risks, increase user experience/ customer satisfaction levels, increase business productivity, and overall efficiency
Develops robust change impact assessment, associated change management approach and requirements aligning with key business partners on readiness plans; ensures appropriate plans are in place and executed to deploy any new business requirement and/or integration or if updating any existing integration
Participates in appropriate governance forums to ensure end to end integrations between Source-to- Settle and Spend Management Services and enabling capabilities are controlled and aligned
Will be seen as a functional expert for S2S and SMS Business Process Integration with Global Services and Management Systems
Translates Global Procurement Technology strategies and visions into actionable and measurable operational plans to increase effectiveness of services while improving customer experience. Maintain a strong knowledge of best practices
Provides critical input into technology , longer-term operational approach , strategy, methodology, and overall partnership with IT
Bachelor’s degree in Business or similar field is required with a Master’s/MBA being preferred
7+ years business experience or related roles is required
Experience in assessing, developing, testing, deploying business process integration initiatives/ improvements and technology enablement initiatives is required
Knowledge of business requirements, process re-design impact assessments/ mitigations and high-level design activities is required
Detailed understanding of key processes and systems impacting Procurement and suppliers, both Supply Chain and Commercial Procurement processes is required
Advanced Project management and organizational skills with the ability to manage multiple priorities in a dynamic and virtual environment is required
Prior experience business process re-engineering and deploying new, large scale capability initiatives across organizations is required
Strong leadership, negotiation and influencing skills are required
Must be proficient in the English language
3 years of people management experience is required
Project Management Certification is preferred
Six Sigma Green Belt and/or Design Excellence certification preferred
S2S Experience is preferred
Change management experience preferred including impact assessments, stakeholder analysis, communication planning/delivery, etc
Experience and exposure to Global and matrix organizations preferred
The candidate must have strong analytical problem solving and interpersonal skills, leadership, influencing, and presentation skills
15% travel domestic and international is requiredProcurement

Business Process Improvement Lead Resume Examples & Samples

7+ years business experience or other related roles is required
Supply Chain experience or Procurement Experience is preferred
15% travel domestic and international is required

Manager of Business Process Improvement Resume Examples & Samples

Partner with department leaders to create alignment and strategy for a Business Process Improvement (BPI) approach and priorities within their area of the organization
Clearly understand and articulate the business strategy and relate outcomes of BPI projects and initiatives to that strategy
Establishing guidelines for what constitutes valuable process change and drive management processes that guide stakeholder behavior towards process awareness and improvement
Educate stakeholders impacted by BPI to understand how their business operations really work, demonstrating which processes add value and identifying areas of waste and opportunities for improvement
Collaborate with peers in both IT and business areas to drive the adoption of a process-centric culture of business optimization that drives increasingly lean, agile and scalable business outcomes
Determining the as-is state, identifying formal and informal business processes in the organization, and obtaining the context in which the process is performed and the value generated, as well as the pain points that exist and possible solutions to address
Leading enterprise wide and/or departmental BPI efforts and targeting and prioritizing work on business processes that support business and corporate strategies and objectives, then gaining buy in and agreement on these priorities and presenting road maps as needed
Create and sustain a high-level vision of how BPM and process competencies help the enterprise deliver and sustain adaptable business outcomes, tailored as needed for different stakeholder perspectives
Create and manage an enterprise-wide plan for business process documentation and review and leading a BPI team to implement that plan, leveraging industry best practices to ensure business processes are properly documented and kept current and relevant as the business evolves
Determining the optimal process governance needed in the organization, and manage the decision making and approval process, and its key stakeholders and participants
Overseeing process input and output, and determining whether a process is performing correctly and delivering the desired process and business outcomes
Use performance management information to identify where processes are underperforming and highlight process governance issues where decisions on metrics may be needed (for example, are the metrics used reliable and relevant?)

Business Process Improvement & Internal Control Specialist Resume Examples & Samples

Assists the Business Process Improvement & Internal Control Function in the development of policies, procedures and guidelines related to business process topics
Support the execution of business process reengineering & business process improvement
Facilitate the change management due to strategic business process improvement
Perform business process analysis in order to identify best practices to share across regions
Monitor risks across the Company and foster the compliance to internal rules
Evaluate and improve internal control adequacy (liasing with other internal control functions)
Ensure follow-up and corrective actions to key-findings highlighted through internal control activity
Make oral or written presentations concerning special projects: discuss strengths and weaknesses and propose new solutions

Business Process Improvement Regional Manager Resume Examples & Samples

High level of ability to collaborate and communicate effectively at all levels of the organization
Able to maintain effective relationships with Service and Implementation leaders and associates, central service delivery organization and best of breed teams
Extensive experience in successfully executing on BPI initiatives, tools and systems

Business Process Improvement Specialist Resume Examples & Samples

Responsible for forum meeting preparation and facilitation. This includes the monthly Quality meeting and quarterly Village Hall
Maintains Continuous Improvement and Quality reporting and analysis - monthly, quarterly, ad-hoc
Constructs and maintains process flow diagrams to provide visual representation of activities and relationships
Assists in the establishment of performance metrics that are linked to the business objectives; takes corrective action as required and reports on progress
Understands Lean concepts and the application to drive business improvements
15

Business Leader Global Quality & Business Process Improvement Resume Examples & Samples

Develops and maintains strong working relationships with key stakeholders, vendors and other resources to design contact center Quality and Business Process Improvement solutions that address customer needs for established objectives, define functional requirements, test and implement the solution that reduces costs and improve customer satisfaction
Provide the strategic blueprint, technical direction and overall leadership for the Global Quality teams in a call center environment
Manage and direct teams of Quality professionals across multiple BPO organizations and lines of business; leads the quality initiatives and standardization globally
The Director supports delivering high standards of service to customers through global Quality and Business Process Improvement staff of transactional auditors, data analytics and technology resources of the BPO’s
This leader will drive the identification of Key Performance Indicators (KPI’s) which promote high quality service delivery and have the greatest positive impact for the customers
The Quality Assurance team will be responsible for monitoring, scoring and reporting interactions between our staff and clients, identifying compliance, performance and training opportunities, which will lead to improved service quality
Develops continuous business process improvement programs which leverages all Cardholder interactions to drive quality and improve the overall customer experience
Drive continuous operating improvements and quality performance of site metrics such as quality, call drivers, productivity, staffing, training, attrition, and costs
Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions
Experience applying contact center quality and business process mapping experience and understands its importance to process excellence
Articulates working knowledge of contact center quality and business processes and consistently takes a practical and fact-based approach to making decisions
Experience using tools, systems, and documentations to resolve difficult customer issues, and guiding junior members to MasterCard resources
Experience working at contact center facilities and on Customer business locations
Thrive in a fast-paced, constantly changing environment and maintain a positive, can-do attitude
Experience working on core contact center functions
Experience in building client and vendor relationships and understanding the Customer Experience objectives
Experience working on mid-size projects across functions and exposure managing tactical components of larger projects
Experience providing individual expertise to supplement available tools for customer queries
Demonstrated advanced ability in a specific area of Customer Experience, in addition to general competency across disciplines
Expert Data Analytics
Expert IT Business Process
Advanced Requirements Gathering
Expert Technical Documentation
Expert Project/Solution Management
Expert Solution Delivery
Foundational Understand Key Customer Needs
Expert Business Acumen
Expert Future Focus
Expert Global Perspective
Expert Innovation and Thought Leadership
Expert People Leadership
Expert Personal Influence

Business Process Improvement Resume Examples & Samples

BA/BS in Business, Management Information Systems or related field preferred
8 years business experience, including 5 or more years of experience in business or process management and designing, implementing and supporting business information applications systems & operational processes
Lean Six Sigma certification (Green, Black) highly preferred
Experience in the use of dashboards for managing business processes and results
Experience working with re-engineering processes, the technology industry, business processing models, Process Design, Requirements Management and Project Management
Capable of leading DMAIC project
ITIL certification is a plus (not required)
Must be able to act as liaison between team members and department leaders
Must have ability to stay focused on end-to-end business processes and activity flows
Must function as an effective senior team member, and mentor others to contribute to the team’s success
Must have demonstrated ability to lead others and facilitate projects from start to finish
Must be able to make high quality business decisions based on a mixture of analysis, wisdom, experience, intuition, and judgment
Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
Must possess a good working knowledge of work flow analysis definition and charting methods
Must possess good skills with word processing and charting tools such as Microsoft Word, VISIO, Excel, Project, e-mail. Minitab preferred
Experience in standardized Software Development Life Cycle (SDLC) processes

Business Process Improvement Lead Resume Examples & Samples

Acts as a change agent
Master’s degree such as MBA preferred
Manage projects and ensure their compliance

Developer for Business Process Improvement Resume Examples & Samples

University degree in Information Technology, Computer Science, Mathematics or Physics. Very good programming skills
Strong analytical and logical skills
You are capable to take decisions quickly and work calm and collected under time pressure

Enterprise Business Process Improvement Resume Examples & Samples

Responsible for the delivery on a smaller enterprise process improvement initiatives or works with a team on larger enterprise process improvement initiatives
Responsible for all phases of the established process. Assembles the process team, assigns individual responsibilities and guides the team through the process methodology. Becomes intimately familiar with the entire scope and requirements of the initiative. Performs research amongst leading practices and participates in problem solving and execution
Conducts gap analysis, evaluate cost benefits analysis to support recommendations and translate business needs into system requirements
Works with staff who has a direct relationship or an implied reporting to achieve business outcomes. Providing clear leadership and direction in a positive and professional way
Provides guidance and leadership to a cross-functional team. Encourages collaboration while holding team members accountable. Builds effective relationships in an effort to build trust and learn the business as well technology
Ensures process deliverables are created, maintained and meet departmental standards
Works with business units and cross functional teams to gain an in-depth understanding of their business processes. Translate business needs into system requirements documentation and explain to the end user in an easy to understand way
Identifies and articulates customer issues and translate them into business requirements and/or data metrics for simple as well as complex business processes
Prepares and delivers reports, metrics, recommendations, or alternatives for improving processes in operational models and workflow procedures for stakeholders buy in
Provides assist in the development of business valuation including Return on Investment. Promoting continuous process improvement practices through metrics/KPIs, dashboards and role accountabilities
Acts as a change agent and strive to build unity at a time of change
Apply project management techniques to ensure on-time, high-quality deliverables
Required A Bachelor's Degree in business, healthcare, finance, communications or related field
Required 5+ years of experience in Direct process improvement/business process analysis/business process engineering experience including: Performing business analysis, Audit reviews, Process improvement, Process analysis Creating and presenting to Sr. Management Healthcare and managed care experience
Preferred 1+ year of experience in Project Management
Preferred 1+ year of experience in A business process methodology environment
Preferred 1+ year of experience in Financial Analysis
Preferred 1+ year of experience in IT
Preferred 1+ year of experience in benchmarking best practices and strategies in healthcare
Preferred 1+ year of experience in Consulting in related field
Intermediate Ability to lead/manage others in a matrixed environment
Beginner Demonstrated leadership skills
Intermediate Ability to analyze information and covert related activities into a comprehensive work plan
Intermediate Demonstrated ability to deal with confidential information
Intermediate Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
Intermediate Ability to multi-task
Beginner Ability to implement process improvements
Beginner Ability to drive multiple projects
Beginner Ability to influence internal and external constituents
Beginner Demonstrated time management and priority setting skills
Preferred Certified Business Analyst (CBA)
Preferred Certified Information Systems Auditor (CISA)
Preferred Certified Internal Auditor (CIA)
Preferred Six Sigma Certification
Preferred Other Financial Analysis, HealthCare operations, Risk Management, Business Process/Transformation
Preferred Intermediate Microsoft Project

OCM Business Process Improvement BA Resume Examples & Samples

Work independently and/or lead or coordinate a team of BPR specialists
Perform business process reengineering and business requirements development and management and provide business process improvement recommendations that demonstrate thought leadership
Perform and present industry reach in order to recommend intelligent targeted KPIs
Analyze client operations, business processes, and organizational structures
Consult using re-engineering techniques to improve process performance and product quality
Demonstrate knownledge of insurance business best processes
Support change management approaches and engage effectively with client employees
Facilitate informal trainings and brown bags to educate project team on process improvement
Collect data to identify root cause and develop metrics for process measurement
Measure performance against process requirements and align improvement to performance shortfalls
Convey issues, reports, and other deliverables clearly, effectively and on deadline
Provide business process/requirements support to technical briefings and reports; meetings and walkthroughs; problem analysis and solutions
Apply process improvement, reengineering, and requirements methodologies and principles
Conduct interviews, training, and additional forms of knowledge transfer across all phases of projects
Must be able to travel 80%
Business Process Integration
Lean Six Sigma
Microsoft Visio

Regional Business Process Improvement Leader Resume Examples & Samples

Develop and deploy WABCO S&P System in line with other WABCO functions and ISO TS requirements
Conduct cross-functional process improvement projects aimed at ensuring S&P processes quality and documentation
Conduct continuous verification loops on existing tools and systems
Reduction of administration effort within S&P
Alignment of tools and systems with given standards
Prepare the S&P organization for any change or update to tools and systems with trainings or information material as required Improve S&P efficiency with Six Sigma rigor and proper IT tools
Standardize, coordinate and formalize S&P procedures (strong input from all relevant S&P functions)
Ensure Supplier Manual incorporates WABCO Production and WABCO S&P System requirements
Comply with WABCO and Sourcing & Purchasing rules and policies
Bachelor degree, Economics or Engineering, IT most welcome
Experience in an industrial environment, Automotive industry is plus
IT-related background/ knowledge, preferably database structures and functions is an asset
Quality, Cost, Delivery experience
Professional experience in process improvement excellence is an asset
Trained in Lean principles, Six Sigma Green Belt, QR6S Yellow Belt is an asset

Business Process Improvement Executive Resume Examples & Samples

Map out and review existing operation processes across the business to identity opportunities for operational integration & optimization
Drive process improvement projects across varying functions & sites w/in Grab Philippines - from due diligence, project scoping & project implementation
Work with employees of all levels within the region, from junior to senior executives, to deliver positive impact in the business
Engage multiple internal & external stakeholders, identifying and driving opportunities for improvement across the business
Provide analytical support to internal teams as needed
Drive and increase synergy across the different internal teams
Support internal client teams at various stages; for example, providing a fact base, structuring and helping with issue identification and solutioning, advising on the practicalities of implementation, or leading actual execution
Take on adhoc roles and responsibilities that the company may require of you
Must have 3 – 4 years work experience in either a Start-Up Tech Firm, IT organization or top tier management consulting experience or equivalent
Must have the ability to capitalize on both quantitative & qualitative data inputs
Have skills in business process mapping / re-engineering & process flow analysis
Have sound business insight and 1 - 2 years functional experience working in or with one or more of the following: Strategy, Project Management, Shared Services, Marketing, Logistics & Transport, E-Commerce, Sales, Research, & Operations Management
Have fundamental knowledge of supply chain analysis / lean manufacturing techniques / six sigma certification
Have excellent problem solving skills, Out-of-the-box thinking, motivated, self-starter with strong interpersonal skills and work ethic
Should show high adaptability and ability to work in a collaborative and fluid environment
Demonstrate ability to coordinate & influence people at various levels of the organization – from junior to senior executive levels
Demonstrate leadership qualities
Have the ability to communicate at varying Socio-economic classes (solid written & verbal communication)
Must be proficient in the various MS tools (e.g. Excel, Powerpoint)

VP Business Process Improvement Resume Examples & Samples

Identify inefficiencies or failures in the existing processes & procedures
Work with existing stakeholders to assist in resolving inefficiencies in areas they themselves identify
Provide success as defined by The Business through increased efficiency, transparency & redundancy
Define process-oriented ‘round-trip’ projects that are suited development in a BPM software environment
Oversee the design, development and adoption for each project
Be able to demonstrate through monitoring, reporting and feedback that the stated business objectives have been fulfilled on a project-by-project basis
Ensure Optimisation extends beyond individual processes, improving support, administration and compliance surrounding all activities
Define The Business’ goals and definitions of success, ensuring resilience through training and documentation
Establish best practices throughout the department and beyond
Establish the department as a Centre of Excellence for Process Management & Optimisation
Enable other departments to benefit from the experience and approaches adopted
Establish departmental and inter-departmental links though collaboration and committee to propagate the adoption of Business Process precepts and methodologies
Act as Business Process Evangelist through internal and external PR in order to illustrate JPMC’s commitment to efficiency, transparency and conformance
Ensure all touchpoints are educated as to the CoE’s objectives and advantages of the adoption of its precepts
Demonstrable success in Business Process management/optimisation, ideally within IT Service Delivery and/or financial institutions
Ability to communicate and liaise at C-level
Experience/understanding of business & technical process re-engineering and modelling concepts
Exposure to one or more BPM software environments, especially OpenText’s BPM
The use of key performance indicators or analytics to underpin reporting
Strong analytical skills and writing skills related to the creation of functional and technical specifications
Experience at senior management or departmental head level
Experience in/exposure to the following areas

Director Lean Business Process Improvement Resume Examples & Samples

Location/Facility – Dallas, Texas For more information on the facility, please click our Locations link
Specialty/Department/Practice –Lean Operations Support, Operations Excellence
Shift/Schedule – Full Time, Exempt
Benefits –Our competitive benefits package includes*
Bachelor Degree Required
10 plus years of experience required
Master’s degree preferred in industrial engineering, Health Care Administration, or related field

Business Process Improvement Specialist Resume Examples & Samples

Facilitation of Business Process Improvement projects (under Black Belt guidance) using Lean Six Sigma discipline and includes the coaching, coordination, and management of improvement teams as they are engaged in the improvement process
Project team member selection, develop project plans, assign tasks, reward teams, resolve conflicts and support Black Belt projects when required
Apply the various Lean Six Sigma tools to deliver project cost, quality and time objectives established by champions, leaders, key stakeholders and the needs of the business
Deliver projects that provide quantifiable, statistically significant and sustainable business process performance improvements in alignment to goals / objectives
Present project team progress to senior leaders, champions, and process owners at DMAIC tollgate reviews
Support Lean Six Sigma learning environment and associate development by facilitating or assisting with training events and simulation exercises
Serve as a change agent and support a continuous business improvement philosophy by ensuring appropriate use of methodology, process discipline, fact based decisions, and involvement of associates in problem solving and decision making

Business Process Improvement Leader Resume Examples & Samples

Extensive coordination with multiple stakeholders at all levels of the organization to understand the current state (problem statement) and define appropriate goals/objectives (Solution). By defining the problem, measuring the current process by collecting data, analyzing the relevant data, optimizing the process and controlling the process output, you will help reduce defects / pain-points and maximize product and service quality. Additionally, you will apply Lean Manufacturing principles to remove process steps that provide no value to the customer and reduce waste
Set the strategy for a Process Improvement / Lean / Six Sigma implementation. Working with executive leadership across GSS, you will select and prioritize initiatives and create project plans to guide team members to complete projects and deliver results in a timely manner. You will demonstrate value by utilizing Process Improvement / Lean / Six Sigma tools and techniques, such as control charts and a root cause analysis
Clearly defining outputs in the form of gains that can easily be measured and quantified
Managing multiple Process Improvement / Lean / Six Sigma projects in order to accomplish measurable business process improvements
Employing Process Improvement / Lean / Six Sigma tools and analytics into organizational operations in order to accomplish business objectives
Planning, designing, and accomplishing of key projects
Demonstrating the ability to quickly understand how a team works and the ability to influence, motivate and get along with others
Serving as a strong change advocate who pursues organizational change without upsetting employees. Must be able to communicate effectively in the role as trainer, coach, and mentor
Communicating to employees at all levels of the organization and must be able to speak the language of front-line workers, as well as C-level executives
Ensuring projects increase the organization’s competitive advantage and financial performance
Acting as a connector between Process Improvement / Lean / Six Sigma projects and executive leadership by keeping leadership involved in quality improvement efforts and securing continued commitment and resources
Driving success, with a view of the big picture, and quantifying a project / solution’s impact
Use slides, graphs and charts to tell the story and show process improvement in highly visible and easily understood visual forms
Promoting data-driven solutions rather than subjective conjecture
Communicating progress, delivering recommendations and facilitating decisions with senior executives
Minimum 5+ years experience in a process improvement function with internal consulting, process re-engineering and/or change management role, preferably in Financial Services industry, including roles of influence and with consistent interactions with Senior Business leadership
Relevant business experience in Six Sigma/Quality Leadership, project management, re-engineering processes, and financial services (JP Morgan Chase background preferred)
Proven track record of setting strategic direction, influencing/consulting with senior leadership, and improved bottom line results
Hands-on re-engineering experience leading and coaching quality improvement projects
Strong strategic, analytical/problem solving skills
Consulting and/or experience managing large cross-functional projects
Can coach Business Leader, Champions and Sponsors on the ideal strategy to promote productivity and quality within and across functions
Global Supplier Services Line of Business knowledge is a plus
Can lead multiple quality improvement projects and teams through the DMAIIC process using Six Sigma techniques
Bachelor's degree required. Masters degree is a plus
Exceptional facilitation and presentations skills
Ability to create a plan and perform a variety of tasks to accomplish defined goals. A wide degree of creativity and latitude is expected
Demonstrated ability to lead and direct the work of others
Formal Lean/Six Sigma certification is a plus
Familiarity with a variety of Process Improvement / Lean / Six Sigma concepts, tools, practices, and procedures
Detail-oriented with an ability to prioritize and multi-task
In-depth knowledge and understanding of operational processes and related concepts and controls
Strong negotiation and innovation skills
Successful track record driving projects from inception to implementation
Ability to think strategically about how to create business led solutions and ability to communicate effectively to both business and technical audiences
Ability to orchestrate and drive complex strategies and solutions
Experience working with geographically distributed and functionally diverse work-groups
Strong sense of prioritization and ability to execute against deliverables; able to take personal accountability for key projects and issue resolution
Superior analytical and problem solving skills; ability to formulate a strategy, approach and deliver a plan
Strong leadership and communication skills; executive level verbal and written presentation skills is a must
Flexible work style, and ability to work effectively with stakeholders and colleagues at all levels
Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio) is required

Business Process Improvement Specialist Resume Examples & Samples

Responsible for defining and executing projects involving cross-functional teams to implement complex change initiatives spanning the entire value chain of capital project execution. Understand the interactions and interdependencies of key business processes and how they affect business execution and financial performance
Evaluate processes to identify complex, non-value adding, inefficient or error-prone steps and quantify the business impact of the waste or defects
Develop corrective action/improvement plans based on benchmarking and industry best practices and write business cases to justify the proposed solutions
Responsible for collecting stakeholder requirements and turning them into action plans or applying them as evaluation criteria. Assemble and facilitate effective, cross-functional teams comprised of BPI, business resources and outside resources, as required. Responsible for assessing, communicating and mitigating risk with improvement initiatives
Accountable for achieving objectives of improvement initiatives and making sure that the changes stick by defining governance and are effective by creating metrics and dashboards. Accountable for keeping management, stakeholders, other team members and employees informed of team activities
Works closely with employees and business leaders to align objectives and ensure successful outcomes. Responsible for capturing and integrating lessons learned into business practices
Highly motivated individual who is capable of leading bold change in a matrix organization
Experience across the value chain of capital equipment project execution – in large or small businesses, but preferably both
Experience with industrial and utility power generation, air quality control and balance of plant equipment is highly desired
Proven experience championing and driving cross-functional change initiatives that include the implementation of IT solutions
Experience with defining prioritized, detailed action plans and creating business cases for broad, complex business improvement initiatives
Fluency with quality management systems and proficiency with modifying existing or creating new policies, procedures, work instructions and training material in support of ongoing improvement initiatives
Strong interpersonal and relationship building skills with demonstrated resourcefulness and flexibility both internally and externally
ERP implementation experience highly desired
Willingness and ability to travel both domestically and internationally
Proficiency with Lean Six Sigma tools and methodologies, including root cause analysis
Lean Six Sigma certification highly desired
BS in Engineering with 10 years of experience with industrial and utility power generation, air quality control and balance of plant equipment
MS or MBA strongly preferred

Business Process Improvement Associate Resume Examples & Samples

Bachelor of Arts or Science degree
1 – 3 years of relevant work experience in project management and data analysis; experience in process improvement and / or change management preferred
Strong proficiency in Microsoft Excel
Demonstrated knowledge of SQL preferred; experience in SQL Server a strong plus
Technical competency in Six Sigma skills (DMAIC, Lean, Six Sigma, or Change Management) a strong plus
Strong proficiency in analyzing data sets and identifying root causes, determining cause/effect relationships, and assessing impact of changes
Experience with building upon analysis to deliver actionable, data-driven recommendations and successful outcomes
Ability to facilitate and influence cross-functional stakeholders
Competency in tailoring clear verbal and written communication for a wide variety of stakeholders
Thoroughness in tracking numerous, detail-intensive tasks while ensuring their completion and accuracy
Demonstrates personal initiative and actively assumes responsibility and ownership
Willingness to challenge assumptions and current practices across the organization

Business Process Improvement Leader Resume Examples & Samples

Leads projects and working teams to deliver expected results
Applies continuous improvement tools and techniques, as well as other Lean Six Sigma principles and tools, toward a variety of projects
Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives
Works with local team members to identify and prioritize continuous improvement opportunities
Works with functional and site leaders as a "thought leader" to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs
Works with local team members to instill effective daily work management behaviors, such as daily metric review
Contributes toward building a grass-roots culture of continuous improvement
Coaches other employees on the use of various tools, concepts and practices foundational to Lean Six Sigma in order for employees to build self-sufficiency, sustainability and scalability
Participation in Communities of Practice, leading of Lean/Six Sigma training classes, documentation of business processes and completion of required continued learning
Six Sigma Certified Black Belt / Green Belt
Experience in data collection and analysis for Master Black Belt projects
Management in leading, training and coaching high performing Lean Six Sigma teams is a plus
Demonstrated understanding and experience in continuous improvement, process management, or system thinking (4 to 6 years)
Black Belt/ Green Belt or Lean Practitioner Certified
Project Management (PMP) preferred
Experience Transactional business process, or operations required
Demonstrated experience leading change
Able to influence business leaders
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Proficient with Microsoft Powerpoint, Excel, and Word
0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts.)

Business Process Improvement Specialist Resume Examples & Samples

Define the features of the product and builds out the backlog/stories
Decides on when to release with MVP (Minimal Viable Product)
Adjust features and priority every iteration/sprint, as needed
Communicate project deliverables and status to senior leaders
Collaborate with Learning & Development as new processes are identified as well as when training may be needed to support a release
Minimum of three years of insurance or financial industry operations experience
Proven experience collaborating with others on process improvements or equivalent
Ability to interpret process flow maps and basic requirement documents
Strong computer proficiency in Word, Excel, Outlook and PowerPoint
Genworth experience in USLI Operations
Experience in a similar role with an insurance or financial services company
Experience developing training materials, documenting processes, and interpreting contract language and/or procedures

Business Process Improvement Resume Examples & Samples

Defining and improving business processes with a focus on telecommunications process knowledge
Interpreting business requirements for partner organizations
Supporting business in managing change related to technology, product, or process change
Exercising independent judgment in methods, techniques and evaluation criteria for obtaining results
Acting independently to determine methods and procedures on assignments
Assessing readiness for change prior to implementing solutions
Ability to analyze complex problems, interpret operational needs and develop creative solutions
Strong MS Excel, Access, & PowerPoint skills
Ability to manage multiple priorities and workflow
Advanced verbal and written communication skills, strong interpersonal skills and ability to deal effectively in a team environment. Strong analytical, problem solving, and decision making capabilities
Ability to travel nationally as required – up to 25%

Business Process Improvement Specialist Resume Examples & Samples

Work with the Executive Director, BPI to develop a continuous improvement strategy and rollout for Sealed Air IT & Digital. Provide input to the Sealed Air Continuous Improvement strategy
Develop an effective understanding of business objectives, processes capabilities and activities
Prioritize the portfolio of work and objectives with process owners and leader through-out the company
Lead and facilitate business process improvement and transformation efforts
Provide thought leadership on methods, tools and approaches
Utilize advanced, agile methods of developing and managing enterprise level and enterprise-wide process improvement, alignment and deployment
Develop innovative solutions and substantive content that contribute to defining requirements for IT systems required to facilitate and support business process improvements, procedures, and with the development and application of organizational-wide information models
Leverage industry best practices to recommend, plan, organize, and guide complex requirements using Commercial Off-The-Shelf (COTS) tools facilitating quality improvement efforts where possible
Develops metrics, and methods to collect those metrics to measure operational efficiency, and develop budget and resource estimates supporting business process improvement efforts
Build relationships with other departments to ensure this team’s services are fully utilized and effectively coordinated across teams
Integrate the teams work and processes effectively with the other IT groups so we operate in an integrated manner
Provide measurement and tracking of CI progress and savings (including driving closure of open PIO/Actions)
Six Sigma Green Belt or Lean Enterprise certification is a plus
Experience leading continuous improvement initiatives with measureable business payback
Ability to work with and influence key business stakeholders
Experience leading cross-functional teams on business improvement projects
Experience managing IT projects with understanding of how technology can enable business processes and results

Business Process Improvement Lead Resume Examples & Samples

Bachelor’s degree in a business or technical field
Five years of work experience in commercial roles desirable
Less than 5% Travel Required
Effective team leader
Demonstrate use of data analysis and project leadership skills
Strong implementation and follow-through skills
Strong presentation skills, particularly to management audiences

Business Process Improvement Resume Examples & Samples

At least 1 year(s) of working experience in transactional quality audit
Proficient in MS Excel and MS Powerpoint
Technology savvy with the ability to learn new applications and concepts
Must be able to learn new tools, software and processes
Must be able to take direction, listen to needs of business managers, and interpret their needs to technical instructions
Must be able to provide documentation and feedback on project request and communicate clearly any problems or obstacles; and quality audit results

Associate Director of Business Process Improvement Resume Examples & Samples

Develop the Quality Improvement Plan
Manage milestones
Facilitate appropriate data sharing among model participants and the HAAB
Develop data sharing protocols and reporting schedules
Prepare gap analysis and integrate areas of improvement into plan
Develop QI strategy and establish QI priorities
Collect and analyze QI measures
Develop QI reports on progress which include qualitative and quantitative evidence of improvement, including, but not limited to, run-charts, PDSAs and surveys
Manage accountability of QI plan task leads
Undergraduate degree or higher level of education
10 or more years of managing public health or public medical assistance driven quality health initiatives, with a preferred focus on social determinants of health
5 or more years working in a highly matrix environment
General executive presence / presentation skills
4 or more years of more social determinant of health experience
1 or more years or more of program evaluation, data analysis and process improvement experience
Must reside in or near the Honolulu geographic target area
Healthcare industry and for-profit experience
Experience working with Native Hawaiians, Pacific Islanders, immigrants from Micronesia, and Waianae Coast residents and who are bilingual (Hawaiian, Samoan, Tahitian, Tongan, Maori, Tagalog, and/or Fijian)

Associate Business Process Improvement Specialist Resume Examples & Samples

Work with other project teams to gather business requirements for enhancements and system developments in support of projects
Analyze business requirements and recommend solutions for projects
Serve as Customer Service Accounting/Front End contact for cross-functional projects led by other departments
Support User Acceptance Testing strategies and execution plans
Monitor team progress in accordance with project goals and schedules
Effective communication with team members as well as coaching team members in related tasks
Represent Customer Service Accounting/Front End, as a liaison with other project units to share in best practices
Prepare and review business and function documentation and test plans
Work with department leaders on SOP updates due to enhancements
Minimum 2-year experience in the insurance industry
Ability to promote a positive work environment at all times
Passionate about achieving goals, process improvement and learning new processes and technology platforms
Strong oral, written, interpersonal and presentation skills
Basic knowledge of PMO tools/principals and SDLC
Past experience working on and/or leading projects
Proficient in Excel, Word, Process Mapping, PowerPoint, and Access
Flexibility to work on any initiative deemed strategically important
Demonstrated experience interacting with operational areas in gathering, documenting and developing business requirements for projects
Six Sigma Training
Completed Genworth’s Advanced LEAN Training

Senior Director of Business Process Improvement Resume Examples & Samples

Acts as a point of contact between top management and employees or other stakeholders
Working with Process Performance Lead to align process improvement opportunities with associated key performance indicators (KPI) cascade model
Expected to drive results through business case development, process improvement methodologies, facilitate alignment between measurable results and process design changes, and manage project imitative teams to conclusive measurable results after implementation
Provides oversight and guidance to projects of high importance and critical to the organization
Demonstrates expertise in a variety of the field's concepts, practices, and procedures
Leads and directs the work of others, including a team of process engineers, project managers, and other support functions
Coaches others on understanding the financial results and analytical tools used throughout the industry
Establish goals and objectives for areas within functional area
Influence and implement policy for areas managed
Coordinate with related units to implement and attain performance objectives
Assesses performance of managers and professional team members
Develop actions to strength organizational capabilities
Promote corporate values and principles
Translates the strategic direction into a business plan then implement strategy
Analyze relative value of alternative approaches or improvements which impact achievement of significant business/functional unit objectives
Use judgment to resolve complex internal and external issues that impact business
Significant experience with Lean, Six Sigma DMAIC or similar process improvement discipline desired. Six Sigma or PMP Certification preferred
Excellent/Seasoned Communications and Presentation Skills, tools such as MS Suite (Project, Visio, PowerPoint, Excel, Word)
Ability to execute multiple tasks, be detailed oriented, and with excellent interpersonal verbal and written communication skills for coaching and managing teams
Strong Leadership & Communication Skills