Process Owner Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the process owner job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Tremblay

Annetta

Tremblay

2539 Hermann Points

Boston

+1 (555) 813 9061

2539 Hermann Points

Boston

Phone

p +1 (555) 813 9061

Experience Experience

Chicago, IL

Process Owner

Chicago, IL

Torp Inc

Chicago, IL

Process Owner

Coordinate line worker schedules and rotate line workers on the asset
Train/develop line workers on specific jobs duties
Develop business cases for each request by working with the requester/sponsor,
Oversee the validation of existing and new compliance measures, including working with the business areas to develop internal daily/weekly control mechanisms
Manage the financials of the portfolio of work and review forecasting against budgets,
Ensure Background Screening of potential employees is performed in line with Deutsche Bank policy
Accurately complete daily paperwork

Houston, TX

Global Process Owner

Houston, TX

Ferry, Kunze and Hills

Houston, TX

Global Process Owner

Create and Measure Process Performance and Service Improvements
Establish regular communicate cadence for senior management on process progress and performance issues
Seeking innovative solutions and opportunities to improve process performance and drive business value
Perform continuous analysis to identify and prioritize high impact process improvements. efficiency opportunities, and cost saving opportunities
Manages escalations necessary to ensure process integrity and efficiency, and ensures senior management is aware of significant issues or opportunities
Utilizes Six Sigma / Lean methodology to define, measure, analyse, improve and control / maintain improved record to report processes
Proactively Manage Key Stakeholder and Senior Management Communication

present

Philadelphia, PA

Business Process Owner

Philadelphia, PA

Conn, Green and Little

present

Philadelphia, PA

Business Process Owner

present

Provides teams with direction through goal setting and establishing and improving departmental business processes
Performs audits on the execution of the processes "go look go see" ensuring the documents are timely and compliant; potentially requiring some travel
Assists in the design, development, testing and rollout of application and process training programs to achieve business objectives
Contributing to the development of global process strategy and driving its implementation
Leading and or participating in cross-functional teams or projects in the implementation of global processes
Acting as the point of contact with regional SMEs to resolve concerns pertaining to service delivery
Acts as custodian of end-to-end business processes (L1-L4) including

Education Education

Bachelor’s Degree in Computer Science

Liberty University

Bachelor’s Degree in Computer Science

Skills Skills

Strong interpersonal skills and ability to direct activities
Attention to detail and ability to multi task
The ability to interact and communicate professionally and effectively at a Senior level
Strong attention to detail
Knowledge and understanding of Good Manufacturing Practices
Understanding and knowledge of the platforms and systems on which these processes operate is desirable but not essential
Knowledge of Citibank products, policies, and procedures is desirable but not essential
Ability to multi-task in a fast paced environment
Ability to work in a fast paced changing environment with multiple tasks
Have the ability to push back and create alternate solutions

Create a Resume in Minutes

15 Process Owner resume templates

Read our complete resume writing guides

Global Process Owner Resume Examples & Samples

CSS Travel leverages the global reach of Citi to be the innovative leader in providing safe, reliable and cost-effective travel solutions with leading-edge technology
CSS Accounts Payable is the control function on behalf of Citi Finance, providing global payment transaction processing support for the reimbursement of 733M annual employee Travel & Expense claims to Citi businesses globally
Develop Process Vision, Strategy and Stakeholder Acceptance of an End-to-End Travel Booking to Reimbursement Model for all countries globally
Create end-to-end Process Vision for the standard Travel Booking through Reimbursement functions, through industry research, market leader insight, and the identification of best-in-class competencies
Identify key innovative levers to develop enabling strategy with the Transformation and Process Leads, through definition of the global platforms, processes, control environment, core talent, and data leverage standards
Align the Travel Booking to Reimbursement Process Vision and Strategy with Enterprise Strategy. Manage key stakeholder validation and buy-in for the Process Vision, Strategy, and Execution
Identify Critical Gaps and Build End-to-End Process Efficiency
Identify the current state of the process and opportunities for short term improvements in process, measurement, communication and governance
Formulate key business case criteria for the critical investment programs, including assessment of business benefits, funding requirements and ROI projection
Create the project plan for execution that will include a robust change management strategy
Obtain stakeholder buy-in and prioritize projects for highest impact to service and cost for Citi
Create and Measure Process Performance and Service Improvements
Establish an end-to-end baseline to measure quality and ensure that global process KPIs are in the top metric quartile, based upon leading industry benchmarks
Create service level agreement thresholds with Transformation and Process Leads, to ensure that the end-to-end Service Delivery standards are well defined and end-user feedback is proactively evaluated
Design metric scorecards and other tools to measure performance against benchmarks
Regularly monitor the ongoing efficiency and effectiveness of the Travel Booking to Reimbursement process
Develop Critical Policy, Control Procedures and Other Governance Processes
Lead the development and implementation of governance processes in partnership with product leads, taking full accountability for the identification and recommendation of key process controls in the end-to-end process solution
Through managed change control, recommend changes to Citi policies and procedures to implement proposed global process standardization changes
Proactively Manage Key Stakeholder and Senior Management Communication
Provide periodic updates to key stakeholders on process performance/improvement vs. benchmarks, process change recommendations and the future state governance model
In partnership with the Operations teams, create a robust service management structure to determine root causes and prevent reoccurrence of escalations and systemic issues
Ensure continuous improvement (process enhancements) through an effective feedback loop across stakeholders
Senior manager with 8-10 years of diverse experience across the Global Shared Services industry, specifically within
Global Travel
Accounts Payable
Strong functional understanding of Travel and Accounts Payable operations, industry best practices, global tools (e.g. Concur) and effective change techniques
Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise
Experience in leading a global and multi-functional process change resulting in significant impact to the organization
Proven ability to influence and affect end-to-end cross business and function process change through indirect authority, and drive results with a high degree of accountability
Exceptional interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management
Proven executive problem-solving and root issue dimensioning capability
Self-starter, results-oriented, positive attitude, flexible, adaptable, responsive, and high energy
Required: Bachelor’s degree
Relevant Industry or Technical Qualifications
Certification in a process improvement methodology like Six Sigma, Lean, etc

Global Business Process Owner Resume Examples & Samples

Partner with relevant Executive Change Agents to ensure preparedness, understanding and adoption of new processes and tools
Approve Standard Operating Procedure documents created by Executive Change Agents vetting new processes, roles, responsibilities and accountabilities
Ability to think “process” rather than just function and solid understanding of end to end processes like “Life of a Material” or “Inventory Utilization”
Identify root cause of problems; propose and enable solutions
Ensure alignment of the team as well as the user community with the vision of SAP “Best
Practice” and global standard processes, while assessing customer individual needs, meeting commitments and building internal and external partnerships
Provide leadership and coaching to team members, by outlining the vision and direction for the organization as a whole and the team specifically
Develop, plan, and manage team work activities; develop project plans; complete projects on time and on budget
Continually build knowledge and stay abreast of current SAP functionality, capabilities and technologies
Ongoing education with regard to changing financial functions and legal requirements for the financial community is a must
Create business process and data flows to validate existing issues
Work with the calendar management team to insure process improvements are identified and implemented
Strategic thinking and sound knowledge of the respective business processes (independent of the system aspect)
Bachelor’s Degree in Business, Supply Chain or Computer Science or equivalent experience
Certification in Process Redesign Methodology: Six Sigma or Lean desired
5-8 years of experience as a business process analyst or relevant business experience
Knowledge of the apparel supply chain process
1-2 years of experience in ERP Project implementation (including testing, cutover, validation and production support) preferred
Apparel/footwear industry experience desired
Familiarity with the Supply Chain Council SCOR process model preferred
The ability to read, write and speak English
Ability to deal with ambiguity, drive consensus and be comfortable in a situation that is not always well defined or changes frequently
The ability to collaborate and influence others
Ability to learn new tools and environments quickly – Logility, SAP, Cognos, PDM, EDW, etc
Strong collaboration required to work toward agreements with cross-functional business areas
Works closely with team other members to assist each other, get feedback, cover meetings, share knowledge, etc
Work comfortably with IT as solutions are developed (interfaces, trouble shooting, understanding some system challenges)
Intermediate experience using Microsoft Excel to create spreadsheets, charts and pivot tables; using of functions such as sumif, vlookup and similar
Ability to use Microsoft Access, including running pre-formatted reports preferred

Global Process Owner Resume Examples & Samples

5+ years of experience with Global Markets; 5 years of experience with Market Risks
Bachelor’s Degree in Finance or Computer Science from a top tier University
Bilingual (English and French)
Background with Financial Derivatives Products
Understanding of risk sensitivities and Greeks
Working knowledge of VBA
Solid analytical and problem-solving skills
Master's Degree in Financial Engineering
Cross Asset exposure
Knowledge of one object oriented programming language (C# or Python)

Principal Problem Management Process Owner Resume Examples & Samples

Leads a team of Problem Management practitioners who execute the Problem Management process
Drives implementation of standard Problem Management process to new teams and IT environments as required
Is responsible for the complete process adherence and handling of problems according to SLAs/OLAs
Is accountable for the delivery of Root Cause Analysis and problem resolution within given target duration
Is responsible for acting as an escalation point to expedite problem resolution
Is responsible for coordinating problem resolution involving internal support groups, vendors, suppliers, customers and managing any roadblocks
Ensures that necessary reports (e.g. RCA) are delivered
Ensures quality of Known Error record and the Knowledge Database
Participates in Post Resolution Review of significant Incidents
Ensures that Problem Management KPIs are reported and their targets met
Takes escalations from Problem Coordinator and other Problem Managers and handles them accordingly
Builds awareness of a Problem Management Process across engaged parties and act as a Problem Management Process Expert

End to End Process Owner Personal Lending Resume Examples & Samples

Being responsible for the monitoring of the performance of our personal lending products
Developing optimal processes for our products in order to sell them through the appropriate channels, taking into account the needs of the customer and financial considerations
Playing an active role in the world of Mortgages and Consumer Loans
Managing small business projects, and ensuring that the Product Approval and Review Procedure is respected and closed

Group Intercompany Unit-intercompany Process Owner Analyst Resume Examples & Samples

2 - 4 years experience with an auditing firm, bank or in a finance role in another industry
Knowledge and understanding in Invoicing, Settlement and Intercompany transactions an advantage
Knowledge and understanding of finance and accounting functions
Proficient in excel spreadsheets
Knowledge in SAP FICO, Essbase, Cognos or other ERP systems is an advantage
BS in Accountancy
Can clearly and effectively communicate with others
Ability to escalate adequately
Can effectively work and collaborate with others towards common goals and objectives
Adapting quickly and positively to changing situations; restructuring tasks and priorities as circumstances develop within the business and organization
Self-motivated individual requiring minimal supervision with passion for performance
Results-oriented, with a strong sense of urgency to meet project goals

Treasury Global Process Owner Resume Examples & Samples

Transformation of disparate regional processes into a streamlined, standardized and best-in-class global process at a macro level while understanding the detail level for successful implementation
Identification of opportunities for significant and sustainable cost reduction through driving improved efficiency and effectiveness of global process
Global Process Design and Implementation – Assist in setting global standards and controls for process, , develop plan for standardization, evaluate and communicate business impacts to key constituencies, secure regional & local support, creatively develop solutions to harmonize, or integrate if possible, the global process with local regulatory requirements or best practices, design and drive implementation strategy and monitor execution progress, ensure training and communications in coordination with Global Functions Learning & Development, Finance Initiatives, and compliance with policies, legal and regulatory requirements, where applicable
Performance Management – Assist in developing success criteria, best practices, metrics and benchmarks, monitor and manage adherence to SLAs, KPIs and targets
Financial Tracking – Help set strategic financial goals, develop business cases, prioritize and implement efficiency and productivity programs, track and manage benefit realization against plan
Shared Services Strategy – Partner with shared services in designing strategy for the global process, monitor all aspects of shared services integration and performance
Data and Content Standardization – Develop plan for standardization of data and content across systems and data sources, implement and monitor execution
Resource / Location – Support the alignment of available resources to appropriate mix of high/medium/low cost locations
Tools / Systems – Partner with technology leaders to prioritize and align technology roadmap (e.g., full suite) to process improvement plans
Problem-solving and Collaboration – Analytical identification and resolution of issues, partnering with internal and external vendors to ensure that the global process is part of an overall integrated solution
Knowledge of Asset/Liability Management techniques and Treasury governance process
Familiarity with Treasury/FP&A reporting process
Financial professional with experience in key finance functions, including Controllers, Strategy, Treasury, Tax and Financial Planning & Analysis, that spans the full spectrum of geographic, functional and business perspectives
Strong and demonstrated execution skills with a proven track record of process transformations, including technology integration
Proven track record collaborating and building relationships and influencing across the organization
Outstanding analytical, strategic and problem solving skills coupled with strong finance and internal control skills
Personally demonstrates the desire for continuous learning and creates environments where employees are provided development opportunities. Ability to understand and drive the strategic direction and deliver successful results in a complex and cross functional organization
Outstanding communication, interpersonal and influencing skills, able to build a broad base of support among key decision makers
Ability to identify and drive change by thinking “out of the box”
Strong people leadership skills, including direct, indirect and remote team management. Experience with FRO / shared service groups is a plus
Ability to manage multiple deliverables, excellent time management skills and prioritize appropriately
Requires seven plus years of relevant experience

Claims Process Owner Resume Examples & Samples

Bachelor’s Degree health admin, business or related field
Extensive management experience in a large corporate provider process environment with accountability of multiple process systems
5 years working in a health plan provider process area or related field
Comprehensive knowledge of health plan provider process
Master’s Degree in Engineering, Health Information Technlolgy, or Business Administration
10 years working in a health plan provider process area
Demonstrated experience in technical product selection, technical systems configuration and practical implementation of IT solutions in a process and operations environment
Proficient management experience of SinglePoint, MTV Provider, CAS Provider and CIS
Six Sigma Black Belt or PMP certification

Itsm Process Owner Resume Examples & Samples

Provide leadership, direction, guidance and ensure overall compliance with the entire Problem Management lifecycle ensuring timely resolution, detailed root cause analysis, development and tracking of preventive actions and ongoing trend analysis of incidents. This role is the owner of the Problem Management process for IT and First Citizens Bank
Work with support teams across IT to help identify root cause of critical incidents. This role will need to interface across IT to understand how to improve IT’s delivery of services
Work with the Incident Manager and Service Desk to understand reoccurring trends where IT can focus improvement efforts on
Assists auditors to audit the activities of Problem Management for compliance with policy, standards, and procedures. Ensures corrective action is carried out
Work with other ITSM process owners to ensure process integration. Help develop and track KPI’s and other reports specific to the Problem process
Provide support in other ITSM process areas as needed
HP Service Manager experience

LP Operations Business Process Owner Resume Examples & Samples

Procurement & Payment Processing - 50%
Proficient in Word, Excel, PowerPoint, Message Manager, Lotus Notes, MS Outlook, and Oracle
Must have strong organizational skills, including follow-through and attention to detail
Ability to work independently and creatively with a high degree of discretion and confidentiality
Team player with great flexibility
Loss Prevention/Security (Corporate or Field) experience preferred
Construction experience preferred
Human Resource, Legal or Customer Service experience preferred
Invoicing and billing, accounts payable experience

Principal Problem Management Process Owner Resume Examples & Samples

Accountable for driving process improvements to Problem Management processes
Liaise with ServiceNow development team to drive improvements to Problem Management module in ServiceNow
Final authority for approval of Root Cause Analysis (RCA) performed by technical teams across the Product and Technology organization
Lead daily Incident/Problem Management handoff calls and participate authoritatively in those calls
Lead Service Management SLA review meetings, ensuring accurate documentation and classification of Incidents and Problems
In a matrixes management structure, provide leadership to Problem Management teams in effective execution of the Problem Management process
Perform as a member of the Problem Management team, owning Problem Records and driving completion of Problem Management activities
Liaise with various Product and Technology teams identify the full business impact of problems to ensure problems are correctly prioritized and addressed
Initiate and manage the RCA process and then perform weekly reviews with teams on their assigned problems
Through root cause analysis to identify the options for root cause removal and corrective actions to provide acceptable solutions and/or workarounds. Such options should address any people, process, logistic, and technology areas that have the potential to detrimentally impact services
Proactively identify problem trends and known defects and work with necessary business and technology support teams to identify options for root cause removal and the corrective actions required to provide acceptable solutions and/or workarounds
Oversee changes required to implement corrective actions, and once completed to liaise with the Service Owner to close problems
Capture information required to enable effective proactive analysis and reporting
Able to produce succinct business–led problem reports and able to articulate reports at an Executive level

MS / FIN Process Owner Resume Examples & Samples

Supervision
Planning & Scheduling
Machining
Tool & Die
Industrial Engineering
Has responsibility for entire systems, projects, programs or operational unit across or within functional areas
Accountable for budget, staffing, and/or business/operational results
Has other managers and/or senior individual contributors reporting in

Process Owner Resume Examples & Samples

Provide strategic direction and leadership to a team of approximately 5-6 associates
Oversee the development and publication of existing and new monthly monitoring mechanisms, including compliance dashboards and scorecards
Oversee the validation of existing and new compliance measures, including working with the business areas to develop internal daily/weekly control mechanisms
Execute and further improve the validation process to ensure business areas are compliant with “non-metric” contractual requirements
Escalate non-compliant concerns in a timely and effective manner
Prepare materials for and assist in facilitation of compliance committees
Work closely with other ORM leaders to ensure appropriate metric and non-metric inputs are received and opportunities for operational improvements are identified and followed through on
Bachelor’s Degree in Business, or a related field
Advanced experience with collecting, validating and effectively communicating large sets of data
Demonstrated people leadership and collaboration experience required
Strong business and compliance acumen; can make sound judgment calls under conflicting situations
Superior attention to detail, ability to meet tight deadlines, and manage multiple priorities
Exceptional written, verbal, and interpersonal communication skills, including the ability to present in large groups
Proven ability to improve existing processes
Ability to build relationships, and gain the confidence of key stakeholders and team members
Proficiency in Microsoft Office Word, PowerPoint, SharePoint and especially Excel
Prior service operations experience
Project Management and/or Six Sigma certification

Global Process Owner Resume Examples & Samples

A minimum of a Bachelor’s degree is required. A Master’s degree; PMP, Lean Sigma or equivalent certification is preferred
A minimum of 8 years of project management experience is required. Successful track record in leading projects and influencing in a matrix environment is required
Experience with continuous improvement and business process management is required
Global experience and/or service/call center implementation experience is preferred
Knowledge of Performance Management and Development processes is preferred
Demonstrated world-class project management skills is required
Sound business acumen and understanding of organizational issues and challenges is required
Demonstrated ability to make independent decisions and manage conflicting priorities in a fast-paced matrix environment is required
Excellent communication and interpersonal skills are required to effectively interface and collaborate with employees at all levels of the organization
This position is located in New Brunswick NJ full-time and requires approximately 25% domestic and international travel.Training & Development

GBS Global Process Owner Resume Examples & Samples

Partnering with the Finance leadership team and L1 finance process owners in leading the design and overall solution (to include process, technology, data, policy, controls and risk management framework) for our end to end finance processes to support global standardisation
Process specific service delivery, compliance and governance, and answerable to Executive Process Owner (EPO) and Functional Leadership for results
Engaging a community of regional finance process teams to drive consistency & best practices, prioritize needs, drive & monitor efficiency of global processes, and continue to identify & implement continuous improvement opportunities
Identifying key partnerships for finance process delivery, including global and / or local BPO’s
Working with finance team on refining finance policy and procedures to reflect changes in processes and ensure strong governance and compliance
Establishing Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure consistent and cohesive services to the business
Leading the end to end finance process transformation by collaborating with other process work-streams including key systems programs such as the ERP and HRMS to ensure alignment and efficiency in execution
Assist in identifying roles within the business that can be potential offshored to the appropriate delivery centres (Global, Regional or Vendor)
Ensuring compliance with Amec Foster Wheeler policies and procedures i.e. SOX, DOA
Demonstrable experience e.g. demonstrable experience in leading global finance design and implementation on a multinational scale with multiple internal and 3rd party stakeholders
Ability to build positive relationships and foster trust
Enhanced oral and written communication skills
Demonstrable experience of multi-country finance projects in complex environments
Implementation experience of global finance projects
Experience of Finance processes in multiple service-type environments i.e. in-house and / or use of partners
Track record of driving change and continuous improvement within a payroll Shared Services function
Ability to communicate well at all levels
Relevant Finance Qualifications – preferably a qualified Chartered Accountant or with similar accounting qualification (For eg Qualified cost Accountant / MBA in Finance from a reputed institute) with post qualification experience of 10 years and having experience in similar lines of business
Microsoft office

Master Data Process Owner Resume Examples & Samples

Provide leadership, ownership and coordination of a process(es) from a master data perspective. Primary responsibility is to develop an in-depth understanding of the processes in an area and how master data interacts and supports those processes
Must also understand the data impact across other processes. Key resource when new functionality or business models are necessary in an area to develop the new data model to support the changes and insure that they will not negatively impact other areas
Enterprise Data Steward responsible for the continued implementation and execution of the enterprise data governance/data quality framework. Oversee day-to-day Enterprise Data Strategy and Enterprise Data Governance Framework adherence. Work closely with all levels of the organization to educate the business on Master Data pain points and opportunities; communicating the impact on complex integrated business processes, and establishing the master data quality metrics and targets
Improve master data processes by ensuring the highest quality data is delivered, managed and maintained via master data governance strategy
Understand business, supply chain and resource group strategies to ensure that the data standards can support these strategies. Key contact for these groups when new strategies and processes are being developed because of the knowledge and understanding about the process and data that this position provides
Collaborate with the GlobalOne expansion team and other project teams as new geographies or new SAP functionality is developed and implemented. Owner of developing and implementing the master data plan with the project team, ensuring that master data standards are met and new standards or changes are documented; and the appropriate master data resources are provided to support the project
Collaborates with project team process leads or equivalent to determine specific data strategy for each master data object including education requirements, roles and responsibilities, timelines and milestones
Collaborates with Change Management and Power Users to effectively communicate changes and new standards to the organization
Provide guidance and mentoring to the Master Data global team and ensure that documentation is complete and accurate. In addition, ensure plans are developed and implemented to effectively communicate the changes to the impacted parts of the organization
Bachelor’s degree in Business or related discipline
7-8 years’ experience in Master Data or related business experience
Experience in Data Governance, Data Stewardship and Data Quality/Archiving solutions
Knowledge and experience in defining Master Data management processes, implementing data automation tools and capabilities
Understanding of change management processes, strong knowledge in process management, strong planning and organizational skills
Analytical thinking and problem solving capabilities
Winshuttle experience a plus
Ability to travel domestic and international (up to 20%)
All applicants must be authorized to work in the United States

Service Regional Business Process Owner & Central Operations Resume Examples & Samples

Develop the process foundation for Service Sales & operations across EMEA enabling growth through scalability, and productivity and synergies
Lead cross-functional teams to deliver breakthrough process improvement to provide profitable growth through scale, reusability, data quality and achieve world class benchmark in service
Service Operations expertise with solid matrixed Project Management experience
Demonstrated ability in business process analysis and design
Deep knowledge of current service systems would be an advantage but not mandatory

Risk Data Control Process Owner Resume Examples & Samples

Oversight of processes to ensure the data loaded to the group regulatory reporting systems is complete, accurate, validated and mapped to key reference data systems for the purposes of group regulatory reporting
Oversight of the monthly risk feeds to ledger reconciliations covering UK branches International Financial Reporting Standards (IFRS) balance sheet
Stakeholder management of internal and external audit/regulators, Finance managers and Business Control
Liaison with change teams for a ‘remediation’ book of work based off diagnostics performed around data quality issues and processes, employing strong business analysis, analytical, and project management skills
Strong emphasis on Change component and formally contribute to on-going projects/continuous improvement programme around constantly streamlined process, roles and responsibilities, I.e. to improve data feed quality, and drive associated data quality issues upstream
Implementing and maintaining effective controls over the regulatory and accounting records and disclosure for London branch
Ownership of the UK Regulatory Reporting of capital adequacy (RWA) data by ensuring completeness and accuracy of data
Designing and implementing timely and accurate financial information; playing a key role in the delivery of periodic, statutory and regulatory results reporting to agreed deadlines
Provision of advice and support to stakeholders in terms of trade capture to ensure accurate reporting of credit risk data
Driving month end process changes to enable more robust feed delivery
Delivery and implementation of the regulatory change agenda
Key Stakeholders include Frankfurt Head Office, Senior Risk Management, and senior Finance Management
Degree level education and CIMA, ACA qualified or equivalent
Sound analysis knowledge of Access, Excel, Database Analysis tools (using SQL to source data from a central database etc)
Understanding and appreciation of core Global Markets Financial Products
Experience of process change
Solid reconciliation experience
Organised and structured working approach
Reliable team player who enjoys working in an international environment
Knowledge of Risk Weighted Assets (RWA) calculation for credit products
A good working knowledge of the front to back system architecture

Process Owner Resume Examples & Samples

Reconciliations and Settlements
Continuity of Business (COB) Coordination
Obtain data, manage responses and complete the execution of external report and response submissions related to the Reserve Bank of Australia, ASIC, APRA, Bpay, MasterCard, Visa and the Australian Paper Clearance Association (APCA)
Obtain data, manage responses and complete the execution of internal reporting related to local and regional requests
Assist to meet Ad-Hoc MIS reporting requirements
Manage responsible payment scheme changes (APCA& Bpay) necessary to ensure timely transaction acceptance and customer processing
Assist to document and drive eSMS system changes to the benefit of Core Operations functions
Manage the Business Incident reporting process for Core operations and track items through to completion with responsible owner
Provide back-up support to the Business Intelligence team managing the Business Objects environment
Manage key operational processes - understand the end-to-end process, required controls, stakeholders involved, desired customer experience, and key drivers
Manage key process drivers – costs, volumes, handoffs, service level agreements, customer service standards and problem incidence. Proactively monitor volumes and service standards and take action to reduce costs, improve quality and the overall customer experience
Identify current and potential “bottle necks/breakage points” and take appropriate action to eliminate and improve quality and timeliness of output
Provide direction and subject matter expertise on changes to processes resulting from new business initiatives, regulatory or compliance required changes
Engage relevant stakeholders involved in the execution or oversight of processes to ensure changes are successfully implemented and appropriately documented
Ensure the business unit and on/offshore vendors adhere to policies and procedures, contractual obligation, regulatory and legislative requirements. Ensure complete and accurate documentation is maintained at all times
Manage accurate reporting of operational metrics and business drivers
Share knowledge, seek out industry “best practice” ideas and foster a supportive and diverse working environment
Ability to manage and track deliverables from a number of stakeholders and escalate when required
Have the ability to push back and create alternate solutions
Understanding of operational process and their relationships across the organisation both onshore and offshore
Knowledge of Citibank products, policies, and procedures is desirable but not essential
Understanding and knowledge of the platforms and systems on which these processes operate is desirable but not essential
High level of competence in Excel and PowerPoint applications managing multiple data sets
MS Access knowledge also desired but not essential
Experience in working with multiple sites, stakeholders and external governance structures

Global Process Owner Resume Examples & Samples

Lead the execution of a global strategy for the global accounts receivable processes, including associated policies and technologies
Establish and communicate a clear vision for the accounts receivable processes across the organization
Actively engage and lead the business units to embrace the globally standardized processes
Drive process transformation and make key decisions related to the process. Work in conjunction with Dentsply’s service management function and the Business Process Outsourcing (BPO) firm to develop target service level agreements
Review key performance indicators with Dentsply’s service management function and the BPO firm’s Order To Cash (OTC) Global Process Owner (GPO) at least monthly. Identify and track the root cause of service deficiencies and monitor activities executed by BPO for service remediation
Drive global deployment and adoption of process, with regional and local requirements customization as required
Develop and translate strategy into operational goals, objectives, and process roadmaps; identify necessary resources (people and capital) to support the implementation of these strategies
Assess opportunities for service improvement and/or expansion against business objectives and determine creative means to implement new and innovative technical and process-based solutions
Engage with BPO’s OTC GPO to plan and execute due diligence and transition of additional services into Global Business Services
Stay abreast of process trends and leading practices occurring in the marketplace to inform strategic direction and process enhancement
Manage the Accounts Receivable processes with a focus on reducing process costs and maximizing investment returns
Act as a key stakeholder to foster a business-oriented culture; continuously monitor the needs of the business
Ensure that accounts receivable processes are designed and maintained to ensure a compliant internal control environment, including ERP system access to related necessary functionality
Work with the IT Compliance leader and IT Security Operations leader to ensure Dentsply meets the Payment Card Industry compliance requirements. Coordinate the annual self-assessment questionnaire with IT partners to maintain “conforming” status with Trustwave and AMEX
A minimum of seven (7) to ten (10) years of related experience required, preferably in a manufacturing environment
Working knowledge and experience with financial close process including accounts receivable processes, bad debt analysis, and account reconciliations is required
Understanding of treasury management processes and procedures preferred
Working knowledge and experience in customer service processes preferred

Business Process Owner Resume Examples & Samples

Assumes responsibility to provide Divisional System Support Teams Application Support, as assigned by their manager, for Supply Chain Applications and networks used within the Safeway Supply Chain including but not limited to ERP, TMS, and WMS applications. Specifically related to answering questions, troubleshooting problems, expediting technical solutions, training and consulting as required
Designs, tests, and implements solutions to improve business performance across the Supply Chain (includes business requirements analysis, application functional design (M/S Access a plus), coding, training, implementation and documentation) to achieve strategic goals. Is assigned and is responsible for completing tasks as a team member related to large Supply Chain Projects
Acts as a cross-functional implementation team leader on small to medium sized projects
Defines reporting tools that can be submitted to I.T. for development
Supports the accounting function, the plants, D.C.’s and operations management in the understanding how ERP, TMS, WMS transactions impact Safeway financial results for a given area
Assists in the design and development of application training programs to achieve business objectives
Assists in the design and implementation of process changes
4 year college degree or equivalent experience in Manufacturing, Logistics, Accounting, Computer Science
5 or more years’ experience in Manufacturing, Logistics, Computer Science or Accounting
Strong theoretical understanding and hands on experience with Supply Chain systems, (ERP, TMS, WMS and/or other supply chain system management/enhancement and implementation experience)
Ability to provide education and training to individuals and groups within the Safeway Supply Chain using both existing materials as well as developing training materials as needed
Analytical and problem solving skills, including the ability to design procedures to insure data integrity
Superior team building skills and an ability to provide project management skills under the supervision of a business process manager
Consensus building skills as well as conflict resolutions skills
Ability to function effectively in a project work group
Strong planning skills and ability to manage multiple initiatives
Excellent oral and written communication skills (proficient in use of email, Microsoft Office, PowerPoint). M/S Access or report writing skills are a plus
Ability to develop databases using SQ is also a plus

Director Global Process Owner Resume Examples & Samples

Defining global process standards by which Walmart’s Shared Service Centers (SSCs) and contracted third-parties will operate the function
Using analytics and business acumen to identify and prioritize comprehensive process and system solutions
Driving key initiatives including process re-engineering and systems projects to optimize the function
Supporting SSCs in root cause analysis and issue resolution
Managing third-party vendor relationships including selection, contract negotiation, performance management and escalations

General Ledger & Fixed Asset Global Process Owner Resume Examples & Samples

Support global General Ledger and Fixed Asser processes for the company
Responsible for ensuring corporate policy compliance in all aspects of general ledger and fixed processes
Key escalation point for Financial Shared Service Centers (FSSC) in support of GL&FA issues
Works with Controllers team and FSSCs to define Sarbanes-Oxley 404 documentation, testing and remediation strategies related to GL&FA
Identifies opportunities to improve the quality, efficiency, and effectiveness of process documentation and internal control testing procedures
Drives and develops processes and tools to improve FSSC GL & FA organization efficiency through continuous improvement methodology (i.e. Six Sigma)
Support the monitor of process metrics and perform continuous analysis to identify & implement process improvements, efficiency opportunities, and cost saving initiatives while insuring process quality
Support the outsourced provider relationship with respect to General Ledger and Fixed Asset accounting and process activities
Coordinate with FSSC accounting and reporting activity within monthly reporting cycle; Review strengths and weaknesses of the previous cycle, identify improvement opportunities
Provide support at all levels anticipate questions, be intimately familiar with the subject processes
Maintain communication and relationship with internal customers
Implement corporate changes to Chart of Accounts, mapping (export consolidation) and other parts of the accounting system
Analyze/Review Balance Sheet and P&L statements and HFM schedules
Bachelor’s Degree in Accounting, Finance, or other related Business discipline
9-11 years of related experience
Strong Accounting and Finance Experience
Advanced knowledge of Oracle 11i/R12 or equivalent system
MS Windows (Excel, Access) advanced user (macros included)
Strong analytical skills, ability to research issues in complex accounting structure to resolve problems; Detail oriented, yet able to identify issues and grasp concepts at broader level
Must be a highly motivated individual with the ability to work with a variety of individuals in both team and self-directed environment
Ability to effectively communicate, both written and verbal, with all levels of management

Process Owner Resume Examples & Samples

Ensure Background Screening of potential employees is performed in line with Deutsche Bank policy
Ensure the accurate certification of employees who are in scope of the Individual Accountability Regime
Working closely with Compliance colleagues to ensure all Senior Managers in scope of the Individual Accountability Regime are screened appropriately to meet FCA regulations
Detailed technical legislative knowledge of the Individual Accountability Regime
Subject matter expert on HR Background Screening & Certification processes and procedures
Organisation and presentation of Background screening cases on a weekly basis to the Hiring Adjudication Panel (HAP) ensuring all cases are thoroughly prepared and fit for presentation
Working closely with Deutsche Bank ’s 3rd party screening vendor to ensure any issues/escalations are dealt with promptly and effectively
Presentation of monthly Background Screening statistics to Ireland & Channel Island country heads
Key contact for all escalations from Senior stakeholders (Business/HR/HR Chief Operating Office (COO)/Recruiters) ensuring queries/issues are dealt with promptly and effectively
Continually identify, address and deliver areas of improvements
Team Management of Background Screening and Certification team, ensuring team are highly motivated to deliver a first class service to all stakeholders
Experience of managing a Background Screening team
A thorough understanding of the Individual Accountability Regime
The ability to interact and communicate professionally and effectively at a Senior level
The ability to work on your own initiative without supervision
Excellent organization/prioritization skills
The ability to anticipate needs, demonstrate initiative and be proactive
Attention to detail and ability to multi task
Educated to A level or above (or equivalent)

Process Owner / Manager Resume Examples & Samples

Manage the Phase I mailbox and complete required research/data analysis and respond in a timely manner
Educate FD staff and clients on 6050W compliance-related issues. Conduct training sessions, webinars, conference call, etc
Document and create training materials and Client communications for 6050w requirements that are implemented to educate Clients and ensure merchant data is accurate for the IRS reporting. This includes TIN Validation, 1099-K and Backup Withholding processes
Complete solicitation mailings as required each year notifying clients to update their tax related information to prevent potential backup withholding

Business Process Owner, R&D Resume Examples & Samples

MDM (material master maintenance, Engineering Change and Configuration Management, Developing Recipes and Formulas)
Manufacturing (Order Creation to Release, Order Execution)
Quality (Batch Management, Batch Determination, Quality Status Management)
Procurement (Purchase order processing)
Logistics (Issuing and Verification of Materials, Inventory Management)
Finance and Controlling (costing, project systems)
Leads the local team in implementing business processes, while supporting the global template adherence
Supports Global Business Process Owner in leading the local team to maximize adoption of the global template
Assigns implementation tasks to team according to project plan, and monitors and reports on progress
Ensures complete market representation in localization workshops to review, discuss and recommend changes to process scope / design , following local regulations and country specifications
Assists in the resolution of process design issues, raised following gap analysis
Leads the activities related to data construction, enrichment and cleansing for their process area
Ensures that Enterprise security roles are mapped appropriately to the business roles within the country, defines unique local requirements for security, working with the global security team
Maintains and monitor activities for new processes after go live
Provides official sign off of local project deliverables
Updates local SOPs to reflect the adaptation of the global template
Defines the requirements and scenarios for User Acceptance Testing, and defines the end-to-end scripts

Business Process Owner Signage Resume Examples & Samples

Ensure Sign2Sell and Markdowns are communicated weekly
Validate and influence operational processes and practices
Support product and pricing tests
Ensure Super Cash Coupon Store Distribution accuracy
Responsible for Mark to Move Compliance for Old Navy
Coordinate, communicate, and track relevant adjustments to Super Cash. ONC, and Markdown reports
Acquire feedback from store and Upper Field leaders through store and market visits

Business Process Owner Resume Examples & Samples

Owner of strategy and process creation for Supplies for Old Navy
Escalation point for field supply related issues
Owner of supply budget management with a focus on cost savings
Work with cross-functional teams to manage and maintain the store supply catalog including assortment, Procurement and Inventory Management
Liaison between Strategic Sourcing, the Field and HQ
Approachability
Functional/technical skills
Informing

Business Process Owner Resume Examples & Samples

Ability to adapt to new technology
Interpersonal savvy
Strong ability to influence others
Problem solving/root cause analysis
Building relationships
Bring ideas to life in a fun an unique way
Ability to manage multiple projects concurrently with competing priorities
Proficiency in MS Excel, MS Word, and MS PowerPoint
3-5 years of retail store experience with strong in-store operations skills
Ability to travel, including overnight as required
Functional/Technical Skills

Business Process Owner Resume Examples & Samples

Timely National Event Communication
Writing new or different Event Communications
Planning Calendar
Manage Budget
Support the work of the Operation Specialists
Develop, implement and manage all Brand Associate facing contests and recognition
Provide support on updates to Standard Operating Procedures
Allocate time efficiently; handle multiple demands and competing priorities
Develop, Implement and manage rewards and recognition
Problem Solving/ Root Cause Analysis
Peer Relationships

Business Process Owner Resume Examples & Samples

Support multiple simultaneous initiatives with quantitative and/or qualitative analysis
Draw relevant conclusions from multiple datasets to guide project work
Conduct ad hoc brand reporting and analysis
Create compelling data visualizations that cater to the appropriate audiences
Coordinate and maintain store strategy tool set and resources as assigned
Learn, adapt and gain new expert skills as business strategy dictates
Compile industry and internal benchmarking; competitive research with direct, indirect and unrelated
Written Communication

Contact Center Process Owner Resume Examples & Samples

Define process requirements. Translate Process requirements into Tool functionalities and vice versa. Document the process, establish measures and ensure adherence
Ensure proper process linkages are established and maintained while having consistency with e2e Process Owner
Determine when improvements are required. Manage changes to the process artifacts (process documentation, training, job aides, etc.) including communication to Contact Center Experience mentor through Process Forum
Have/Develop expertise on subject matter content and data sources to provide expertise in business decisions
Define process requirements and establish overall process strategy
Work in a self-directed environment where strong teamwork, individual initiatives and accountability are highly valued
Establish governance team for the process based on process scope
Ensure proper process linkages are established and maintained
Provide process expertise in business decisions
Translate Process requirements into Tool functionalities and vice versa
Green Belt Certification will be a definite plus
Process Management Experience required
Hands on experience with Call Center Workflow tool functional design, requirement setting, testing and usage
Experience in working with Global Teams is a definite plus
Reporting tool /Data management

Business Process Owner Resume Examples & Samples

Be the Owner
Understands the business processes in detail as well as the intricacies and challenges of the functional business area
Analyzes business initiatives by understanding process outcomes to maximize results relative to company strategy
Lead Process Improvement
Authors process documentation, including current state analysis, recommendations, future state and preliminary (high-level and notional) implementation plans
Solicits feedback from internal customers to determine best response to continually improve process performance
Communicates business process enhancements and prioritization of solution requests and approved projects within the business process areas, ensuring that projects / requests align with the technology that best provides maximum return on investment
Directs work flow and acts as project manager for assigned skills and other initiatives. Works extensively with IT and other departments to successfully drive projects to completion
Manage Metrics and Performance
Defines and establishes consistent end to end business processes, success criteria, KPIs and targets
Provides assistance in the development of business cases that effectively illustrate the value of the need -- from cost/benefits and alignment to the enterprise and business goals
Performs audits on the execution of the processes "go look go see" ensuring the documents are timely and compliant; potentially requiring some travel
Competencies: Job Requirements (Knowledge, Skills & Abilities)
Proven ability to accept, adapt and implement change in an ever-changing environment
Ability to effectively manage projects and drive to completion within deadlines
Proven experience consulting with business leaders to break down seemingly complex problems into actionable tasks
Highly analytical with ability to solve complex problems that include the application of both good business sense and common sense
Ability to look across a portfolio of multiple projects and programs, analyze complex data and processes, identify potential risks, draw meaningful conclusions, and make business recommendations
This is a Direct Placement role

Business Process Owner Resume Examples & Samples

Bachelor’s degree, masters preferred
Must have 6 years process management experience
LSS/LEAN certification desired
Strong relationship management skills, Emotional Intelligence and communication skills required

Cdi-global Quality Business Process Owner Trackwise H Resume Examples & Samples

Act as the Global Business Representative on assigned system/software projects, while working with the local site representatives to ensure business process harmonization across all sites
Acquire and foster strong understanding of responsible area’s global processes and local activities in order to facilitate the implementation of applications and sub-systems
Support the implementation and usage of global processes and systems by establishing and animating a network of local referents
Drive and coordinate the change control process for the respective application, in alignment with both global and regional strategy and priorities of responsibility, working closely with the relevant leaders and the IS business planners
Challenge current processes, identify improvements and drive the effort to implement while maintaining compliance
Directly responsible for requirements gathering (URS definition), Validation test case authoring and coordinating execution efforts in accordance with defined Software lifecycle processes
Assess new/changing regulatory and business requirements to ensure global policies, processes and process governance meet regulatory and business expectations
Working with the project teams, assuring the validated state is maintained and functioning as intended. Responsible for representing system documentation during internal andexternal audits
Establish and monitor metrics, training curriculum and material. Provides training as required
Bachelor’s Degree with >8 years work experience or equivalent experience in related industry
Strong understanding of area of responsibility, strategy and priorities across the different internal departments at global and local level and with its partners/customers
Result oriented and capacity to take decisions, define action steps and to remove blocking points
Able to communicate efficiently with all levels of the organization
Experience with EQMS (TrackWise) systems
Experience with BI reporting tools, desirable
English fluent

Global Process Owner Resume Examples & Samples

Engaging a community of regional process teams to drive consistency & best practices, prioritize needs, drive & monitor efficiency of global processes, and continue to identify & implement continuous improvement opportunities
Identifying key partnerships for payroll delivery, including global and/or local payroll providers, delivery BPO’s
Partnering with key support functions including HR, Finance, IT and GBS to implement globally consistent processes
Leading the design and overall solution (to include process, technology, data, policy, controls and risk management framework) for our end to end payroll processes to support global standardisation
Refining payroll policy and procedures to reflect changes in processes and ensure strong governance and compliance
Facilitating a culture of change and continuous improvement within GBS and the businesses
Leading the end to end payroll process by collaborating with other process work-streams including key systems programs such as the ERP and HRMS to ensure alignment and efficiency in execution
Chartered Accountant / Cost Accountant or MBA with 15 + Years of Post Qualification Experience
Demonstrable experience e.g. demonstrable experience in leading Payroll design and implementation on a multinational scale with multiple internal and 3rd party stakeholders
Ability to adapt style and behaviour to promote collaborative working
Excellent team membership skills
Able to work as part of a virtual team spread across multiple geographies and time zones
Demonstrable experience of multi-country payroll projects in complex environments
Implementation experience of global payroll projects
Experience of Payroll in multiple service-type environments i.e. in-house and/or use of partners
Relevant payroll Qualifications – an experienced person with hands-on experience in UK or US payroll would be preferred

Process Owner Resume Examples & Samples

Supports the intake process of projects through the governance process
Partner closely with business leaders to analyze new projects, readiness for governance decisions and provides transparency of portfolio investments,
Develop business cases for each request by working with the requester/sponsor,
Develop deeper understanding of the healthcare industry relative to the assigned portfolio and BSW operations,
Manage the financials of the portfolio of work and review forecasting against budgets,
Participate in governance session and represent IS and the assigned portfolio area
Manage artifacts, decisions, communications, metrics, and reporting,
Align and work with the Technology Planning and Architecture team,
Coordinate with the portfolio managers to ensure alignment, dependencies, or impact a request may have to the other portfolios,
Build strong relationships within BSW business leaders to understand the business challenges and opportunities,
Create a collaborative partnership among executive leaders and portfolio stakeholders and enables resource demand planning, change management, and project pipeline planning decisions,
Support the creation of project management best practices, tools, and ways for BSW to drive efficiency in order to reduce costs and add value, and other duties as assigned

Global Growth & Innovation Process Owner Resume Examples & Samples

Initiative execution excellence: establishing a clear growth and innovation process that results on selecting the right initiatives to move through the innovation funnel insuring the proper gate checks
Ensure portfolio sufficiency in order to deliver CBN (Compelling Business Needs)
Ensure compliance and own the internal audit gap closing plan and continuous improvement process
Create and establish a robust BD (Business Development) network by Categories and with strong links from Global to Regional to Local
Ensure ownership of initiatives from the beginning to the end including post implementation evaluations and gap analysis
Ensure clear visibility, alignment and ownership of initiatives and triggers to drive actions
Develop and own the Growth and Innovation Playbook and related tools
Create and Share “Lessons Learned / Actions Taken” methodology. Ensure that horizontal replication within and cross-category is occurring when applicable
Work on standardization of Growth and Innovation work processes, documentation and Technology, Transfer & Training among the Category
Owner of Win as 1 Capability Journey Maps and Glidepath
Build and track capability within regions and categories ensuring their standard training and qualification/assessment plans
BS Degree in Engineering, Project Management, Manufacturing Operations or Related Field
3 - 5 years experience in Engineering or ISC operations
5 - 8 years technical PMO (Program Management Office) experience and/or Commercial experience
5 - 8 years of experience on Best In Class Innovation management process
Has previously led portfolio, master plan management and Innovation process of a multi-category business. Proven track of success is required
Strong leadership experience managing teams and multiple big scale projects

SS Senior Process Owner Resume Examples & Samples

Acting as Accounting advisor and trainer to financial professionals and local organizations. Collaborate and communicate with partners to ensure delivery of SLA and knowledge is transferred among local organizations
Participating in the implementation of new initiatives related with the process and solving complicated issues related with daily activities
Constantly analyzing the process activities to identify potential improvements and opportunity areas to report this to the SS Managers & Continuous Improvement Process Engineer
Providing control and maintenance of your assigned accounts applying the corporate policies and procedures complying with the SLAs
Analyzing & processing the reports, journal entries, transactions, tax & legal requirements which provide the customer with complete, accurate & timely information for decision making plus supporting and coordinating external audits
Reviewing financial, managerial, and operating information for accuracy and timeliness for a specified area
Performing end of the month accounting Procedures
Providing information to Tax & Treasury Department as necessary
Bachelor’s Degree in Accounting/Finance/Business-Related field
Strong leadership skill to lead a team of Sr. Professionals
Knowledge and experience in Accounting & Costing and Financial analysis
Deep knowledge in corporate (USGAAP) and international statutory regulations (IFRS)
English proficiency: Fluent
Advanced MS Office skills, especially Excel (Pivot tables, vlookups macros)
Capable of working under pressure
Experience in risk analysis

Business Process Owner Resume Examples & Samples

Assumes responsibility to provide Divisional System Support Teams Application Support, as assigned by their manager, for Supply Chain Applications and networks used within the Safeway Supply Chain including but not limited to I-Trade, Demand Aggregation, SSIMS and INFOREM applications. Specifically related to answering questions, troubleshooting problems, expediting technical solutions, training and consulting as required.-Designs, tests, and implements solutions to improve business performance across the Supply Chain (includes business requirements analysis, application functional design (M/S Access a plus), coding, training, implementation and documentation) to achieve strategic goals. Is assigned and is responsible for completing tasks as a team member related to large Supply Chain Projects
Understanding the Business Processes across all procurement areas to include Produce, Meat, Grocery, GM and Seasonal Categories. Provide both system driven and process driven options to achieve the desired results with the pros and cons of each option
Designs, tests, and implements solutions to improve business performance across the Supply Chain (includes business requirements analysis, application functional design (M/S Access a plus), training, implementation and documentation) to achieve strategic goals. Is assigned and is responsible for completing tasks as a team member related to large Supply Chain Projects
Assists in the design, development, testing and rollout of application and process training programs to achieve business objectives
Analytical and problem solving skills, including the ability to design procedures to accommodate changes in laws or processes throughout the company and/or industry
4 year college degree or equivalent experience in Purchasing, forecasting, Computer Science
Strong theoretical understanding and hands on experience with Supply Chain systems, (Buying, Forecast, Truck loading and/or other supply chain system management/enhancement and implementation experience)
Strong presentation skills, willingness to find and engage experts across company as needed to develop a solution that accommodate all stakeholders
Superior team building skills and an ability to lead small project or individual track within a larger project with little to no supervision
Ability to function effectively in a project work group understand the dependencies of you track on other tracks and the project overall

Senior Manager Global Process Owner Resume Examples & Samples

Acting as a primary liaison between the SSC O2C process, BPO teams for O2C and the business units and functions to generate demand for services and negotiate SLAs
The Order 2 Cash Process is a critical tower that includes, Cash Application, Collections, Credit Services
Leading & coordinating the Finance work streams associated with Order to Cash optimization
Develop business cases with data driven cause & effect analysis, for supporting technologies and changes in the way of working,
Leading the continuous improvement effort for the end-to-end Order to Cash process
Strategic developer of efficiencies through the O2C process
Implementation of readiness assessment for continuing change management processes
Work closely with BPO to provide strategic direction for continuous process improvement
Creating a seamless and satisfying internal and external customer experience
Proactively seeking and action feedback from customers on the end-to-end process
Clear and concise communication with partners for continuous improvement
Influence without authority to promote change management of the order to cash processes and efficiencies
No direct people leadership expectation
Responsibility for continuous process improvements of the O2C cycle
Defines SLA’s with the business and continues to communicate those with the business function leaders
Short term focus will be to develop strategy for efficient transformation of the Order to Cash Process and communicating this continuously to the appropriate stakeholders
Bachelor’s Degree required with 8 to 10 years expereince
8-10 years in Shared Service Environment
5- 8 years in O2C tower
Experience working for a multinational organization and working with colleagues internationally
Experience working in a process-driven environment
Proficiency in English language

Business Process Owner Resume Examples & Samples

Ownership of system configuration ensuring compliance with Business Unit expectations and Governmental requirements by providing Subject Matter Expertise (SME) of transportation applications
Conduct system audits, health and risk assessments across all facilities, overseeing the cross functional performance of the business process in Albertsons and Safeway Distribution Centers
Monitors system functionality and data integrity
Process governance and management which is expected to include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements and monitoring post-process improvement initiative perform to updated standards in addition to ownership of operational processes
Partners with IT in design and development of system enhancements. Coordinates the testing and validation of system fix and enhancement installation
Supports and coordinates the ongoing operations and supports the long-term vision of a Distribution Center (DC) operational area
Assists with prioritizing issues and requested system enhancements
Support and leadership for Lifecycle Management of systems and technologies across all manufacturing facilities
Support strategic business and systems planning. Major emphasis is placed on working with IT to eliminate down time and service failures, as well as driving new technology adoption process and implementing process improvement initiatives
Provide IT, Operations and Vendor Relationship Management
Work independently and maintain high intensity with minimal supervision
Subject Matter Expertise of transportation processes and systems
Knowledge of major transportation routing and dispatch systems (e.g. CAMS/Prospero), vehicle and driver performance and fleet maintenance
Develop and provide training or give formal presentations in large group settings
Evaluate vendor technologies for compatibility to Safeway technology architecture
Effectively use advanced PC skills (e.g. Microsoft Suite tools) including Visio, Project and MS Access

Global Process Owner Resume Examples & Samples

7+ years of professional experience with background in process improvement, Finance business processes (O2C), Operations, program management, change management and/or ERP implementation and governance
Extensive experience with processes in Finance, Accounting or Controlling; comprehensive experience in process design and / or optimization; experience with SSCs with a finance background
Comprehensive experience with ERP and an affinity to support the development and harmonization of supporting IT tools / environments; experience with other payables / disbursement modules are a plus
Process improvement (LEAN, Six Sigma) or project management expertise preferred
Demonstrated interpersonal skills, customer management skills, analytical, change management and communication skills

Global Process Owner PP Resume Examples & Samples

Assign business data stewards
Develop standards and business rules for data quality maintenance and cleanup
7+ years of professional experience with background in process improvement, Finance business processes (P2P), Operations, program management, change management and/or ERP implementation and governance
Additional experience within General Ledger, Accounts Receivable or Asset Accounting are a plus
Proficiency in English and local languages, if required by market standards
Proven ability to work in a team environment with strong Analytical and problem solving skills around accounting analytics and processes
Strong Managerial skills (people and workflow)
Basic computer skills (Word, PowerPoint)
Advanced Excel analytics capability, including pivot tables and data slicing

BSC Business Process Owner CPI Resume Examples & Samples

Lead and direct cross-functional teams to deliver breakthrough process improvement
Acquire, practice and evangelize the use of project management, lean and six sigma
Facilitate, train and coach team members on Lean Six Sigma, project management, key EBS, and Customer Support process
Understanding and working knowledge of ERP, CRM, and other key Support processes and systems
Evaluate end-to-end process capability and business needs and identify opportunities for improvement that enable specific business metric targets
Serve as process subject matter experts and owners for their respective location/area of responsibility
Analyze the as-is, best practices, collect and apply lessons learned
Identify process and system implementation requirements
Serves in a lead role in the design, implementation, and optimization of end-to-end business processes
Serve as a change agent utilizing accelerated change management methodologies
Review solution plans, confirm capabilities, priorities and or gaps
Work with multiple stakeholders to confirm system functionality and data
Facilitate alignment or process and system solution plans among relevant business resources and partner with IT throughout the region
Monitor and report assigned project status information
Experience with practical application, facilitation and coaching for CPI
Strong understanding of business fundamentals and financials
Be an Eaton Ambassador, coach, and influencer across all levels of the organization both inside Eaton and with Customers
Strong drive for results and self-directed personal initiative
Ability to communicate effectively with all organizational levels including senior business leaders
Excellent interpersonal skills, strong oral and written communications skills, and adeptness in the art of persuasion
Customer, sales, support, product, and market knowledge
Technical mindset and approach to problem solving
BSc in Finance, Engineering, Business, Information Systems or related field
Lean or Lean Six Sigma
3-5 years project management experience or equivalent
Experience in mature use of Organizational Change Management (e.g., ADKAR)
Process knowledge in Sales, Customer Support, and Business Integration Experience / Sales or Service Management / Financial and Budget Responsibility / Strategy and Planning

Global Process Owner Resume Examples & Samples

Establish Process and Governance Structure fit-for-purpose
Defining the Business Case for the process
Ensuring there is optimal fit between people, process, technology (tools) and Steering (roadmap to end state)
Ensuring proper Key Performance Indicators are set and measured to determine the impact of process changes
Ensuring quality reports are produced, distributed, and utilized
Integrating the Process into the line organization – process compliance
Update related training modules / POC to training function
Taking a bird’s eye view “Big Picture”, overseeing and ensuring integration between the specific Process and other processes (e.g. safety, security, availability, capacity and scaling)
Staying informed about on-ground challenges of regional operational teams and frontline managers
Establish regular communicate cadence for senior management on process progress and performance issues
Writes clear and detailed functional specifications
Makes optimal tradeoffs between schedule, resources, and scope, and applies advanced technical and business knowledge to address major risks, challenges, and obstacles
Anticipates, identifies and drives resolution of technical challenges and interdependencies to prevent downstream problems
Service owner goals documentation, process and procedures
Track service owner goals and report to senior leadership
Audit organizational efficiency as the advocate for customer objectives
Guidance and collaboration with process engineering and improvement initiatives
5 years operating in a leadership role either directly managing a team or matrix managing resources
5 years working with senior company leaders as clients or internally
At least 3 years of experience driving large scale enterprise data center customization projects or similar work
Fundamental understanding of Data Center IT Infrastructure
Broad understanding of infrastructure technologies installation and design
Knowledge of network cabling, optic types, and test equipment, & experience with cabling infrastructure best practices and methodologies
Drive the realization of cost savings, supply efficiency, quality, and process improvements in line with regional and global financial strategies
Demonstrate clear understanding of infrastructure low voltage cabling systems and relevant standards in a complex Data Center environment
Vendor/contractor management
BA/BS degree or equivalent professional experience
BICSI RCDD Certification
Knowledge of Data Center Facilities Infrastructure (power & cooling)Working knowledge of enterprise ticketing system
Project management, organization and problem solving skills with a drive for results and the ability to handle multiple tasks
Process development and improvement skills
Maintain awareness of new and emerging technologies and the potential application
Genuine interest in mentoring junior staff
Proficiency in computer applications such as Microsoft Word, Excel, Project, Power Point

Completion Process Owner Resume Examples & Samples

Lead and manage performance of Residential Meter Operations Post Completion processes in adherence with electricity and gas industry regulations (DTC/RGMA)
To provide direction and strategy for the process area
Full process awareness and responsibility to proactively create and amend all documentation through Process Development and Process Maturity – Produce and manage; Process Maps, Guides, Call Scripts, Crib Sheets, Contact Lists, Email templates
To manage and maintain knowledge via appropriate knowledge share
Maintain effective working relationship & performance management of 3rd party offshore resource. Including responsibility for Quality Assurance management and providing feedback process
Manage effective communications and working relationships with customers, and with both internal and external stakeholders (Field, Offshore Back Office Processing, EHS). Including the effective feedback processes to drive positive Field behaviour and reduce poor performance
Deliver tangible strategic improvement plans based on analysis
To actively seek customer facing improvement initiatives
To actively seek cost reductions through automation or process improvement
To minimise aborts. Particularly driving improvements to minimise non-payable aborts
Take ownership for internal & external audits (covering BSI, Elexon, internal audit etc)
Manage and strengthen relationship with internal and external customers
Responsible for reporting of SLA’s and KPI’s, using analysis to identify improvements
Ensure effective working relationship and processes with Logistics
Lead and motivate the team to deliver, undertaking coaching and performance managing individuals
Manage the performance of all team members by proactively analysing performance levels, implementing and being accountable for appropriate improvement and change solutions
Understanding of M98/BSmart and other Meter Operations systems and databases preferable
Must demonstrate an understanding of and actively encourage process improvement, utilising mapping and quality techniques to meet ISO standards
Must demonstrate excellent communication skills, written and verbal, to internal and external customers at all levels of seniority
Actively works towards improving customer satisfaction. Setting and exceeding customers’ expectations through delivery of services, utilising available technologies to optimise quality and efficiency
Logical thought process to solve queries and escalations
Must be competent in using standard desktop applications to create reports and appropriate training documentation (Word, Excel, and Visio)
Adopt change and lead the team through transformation processes
Train, coach and develop others in areas of expertise
Experience within a Meter Operations environment preferred
Experience of analysing reports, SLAs and KPIs to conduct trend analysis
Process development, mapping, production of associated guides and documentation
Implementing process changes
Must demonstrate experience in & proven outputs of process improvement
Experience of people management preferred
Experience of escalation management
LI-CSB

Senior Manager Global Process Owner PP Resume Examples & Samples

Proven experience in Project and Change Management at senior level
Extensive experience in influencing in large organizations and matrix structures
Experience of working across International boundaries
Experience of working with senior client groups
Ability to independently manage projects and to take the lead in solving potential issues
Strong knowledge of SAP and P2P business processes
Good Business understanding
Strong understanding and mastery of finance and accounting
Strong IT understanding and Thorough knowledge of systems
Conceptual, be able to step back but also capable to dig into details
Recognized internally and externally as a key contact in her/his Processes &systems design and implementation
Willingness to keep learning and thinking on how further optimizations in process and tools could support the business
Resilient and adaptable. Able to think independently
Demonstrated interpersonal and communication skills from shop floor to senior management
Strong leadership skill able to work across bounderies
Understand and respond quickly to customer needs
Develop processes & systems expertise for P2P processes in finance organization & in the business
Be the business owner of processes & systems supporting finance activities
Develop user capabilities and expertise in order to leverage systems
Identify systems and / or processes gaps and develop short and long term improvement plans in order to reduce risks, increase precision of financial information to support business analysis and decision making, Reduce time spent of transactions and report generation, enable transversally
Reduce time spent of transactions and report generation in order to focus finance organization on most value adding activities as business partnering
Intitiate & Drive change across Vaccines – Manage Complex Project (impacting multiple department, multiple stakeholders or requiring any interaction with GSK Corporate, Budget < 500.000eur) for processes/systems/tools
Maintain processes documentation (training, sarbox, role matrix…) & coordinate training delivery
Project manager , approve Change Request, testing, communication of change request to impacted persons, Manage steering committee
Define a clear vision within the P2P - develop external network
Ensure efficient partnership with IT
High connection & collaboration with Finance and the business as well

Change Control & Periodic Product Review Process Owner Resume Examples & Samples

A Bachelor’s degree in Pharmacy is required
Minimum 4 years of experience in Pharmaceutical industry, with operation or quality experience
Knowledge and usage of Trackwise system is required
Experience in QMS implementation, Operational Quality, GLP, and GMP
Very good computer skills and Excel advanced (Generating charts, validating data, using formulas)
Excellent Interpersonal and communications skills
Excellent command of English language
Register all change proposals approved by area/process owner and maintain the change control log on Quality work flow (Trackwise®) and provide guidance for changes within the scope
Follow up on the completion of the change control plan activities against the scheduled timetable and coordinate to generate the change control plan with the required data
Ensure appropriate approvals are obtained and consolidated with all references and attachments relevant to the CCR for closure
Ensure all necessary preparations for implementation of the change into routine use are performed while notifying all stakeholders impacted by the change of its interim closure
Responsible of the assigned validation documentation; VMP, IQ/OQ reports, PQ protocols and reports, interim reports and validation summary reports
Prepare the listing of products, prioritization of the products according to each product technical issues and number of batches to be performed on two phases associated with review frequencies schedule and rational
Define the parameters to be included from the non mandated and time span for the product review by listing the products prioritization according to each product technical issue along with the batches to be performed on two phases associated with review frequencies schedule and rationale
Prepare the product review report based on the data gathered and the statistical analysis performed on the quality and production data while determining the status and impact of previous PPR and CAPA results on the current product review
Attend the Management review meetings at site to discuss and approve the recommendations and CAPA resulted from the PPR and providing the recommendations and agreed CAPAs aroused from the Management review meeting while reflecting the outcome on the local CAPA system at site
Utilize GPS tools for effective performance and continuous improvement in ways of working by ensuring EHS policies and procedures are implemented during work
Provide guidance of current regulator expectations and consultation to customers on interpretation of regulation and guidance published by regulatory agencies, industry, and GSK
Participate in applicable root cause analysis teams to review and agree on the CAPA plan, performance measures, and assessment dates
Monitor and review performance measures to ensure CAPA effectiveness and verify applicable CAPA deliverables as agreed and remains in use

Business Process Owner, Operations Resume Examples & Samples

Run and improve the framework for improvements and governance of global standards
Understand business requirements as foundation for process improvements
Drive Continual Improvement in Process Performance & Business KPIs to achieve Cost Leadership and Commercial excellence
Execute identified changes to the processes and IT tools (existing and new) to drive Waste Reduction and attain Cost Leadership
Review global, local or regional intermodal reports for ways to improve efficiency
Drive overall direction for functional processes and projects
Drive Process Confirmation and Continuous Improvement in the organisation
Collaborate with other functional process owners and create seamless End to End processes
Provide inputs to improve IT System landscape for Maersk line processes in scope

Global Process Owner Resume Examples & Samples

To drive change management activities required by global finance initiatives
Ensure the right initiatives are undertaken and that the benefits are fully realised
To minimise the number of ‘local’ process exceptions
Develop the best in class solution for PTP business process
Ensure new technology platforms are developed to enhance PTP business processes
Ensure standard process is executed in BSG’s SSCs
Design of the strategy and operating model for the PTP process
Own the global business process (“The Box”) and act as the guardian of its integrity
Ensure PTP processes operate in a robust and sustainable manner within a clearly defined governance model
Maintain and manage a clear roadmap of initiatives to grow the BSG footprint – growing the volume of BSG customers and the value/ quality driven from the process
Lead process transformation ensuring business attains process excellence/ maturity

Senior Process Owner Resume Examples & Samples

Provides project management support for Destinations projects for Clinical Operations
Conducts business process analysis for Clinical Operations across all divisions: Local Staffing, Locums, Travel Nurse and Allied
Conducts assessment of current state processes in collaboration with Clinical Operations Director, BPO, and SMEs
Partners with interdepartmental team to conduct gap analysis
Identifies short term and long term opportunities for improvements
Provides support to the team with development of business requirements
Identify test case scenarios and authors test scripts
Provides interface support (translation of business processes) between the team and IT during JAD, build, UAT, and go live
Assesses educational needs of the team and partners with LTD team to develop appropriate training
Partners with SMEs in development of process education, additional education needed to support the team, development of jobs aides and SOPs
Implements education and training for Clinical Operations department
Actively participates and provides support during mock go live and go live activities
Collaborates with department leaders to resolve ongoing issues and recommend improvements
Acts as SFDC subject matter expert to support development for Locums, Travel Nurse and Allied
Documents, tracks, and follows up on all team requests for SFDC enhancements for translation into IT requirements
Partners with Business Operations Leaders to develop standard reports as needed
Serves as a champion of SFDC process enhancements and partners with leadership to effectively communicate and manage the change process
Travels as necessary to meet the demands of Destinations program
Strong healthcare staffing industry knowledge, experience and understanding of the market, business models, processes and structure
Proven success in project planning and management
Proven success and experience in business operations
Exceptional skills in process design and proven experience in process redesign and execution
Proven success at planning, leading and sequencing multiple projects and work streams
Knowledge of credentialing and licensing processes
Experience and ability to lead contract escalation situations
Strong leadership, influencing, planning and organization and communications skills with the ability to proactively manage time and juggle workload across different types of tasks at one time and staying within project scope in a fast paced environment
SalesForce.com experience; implementation experience desired with strong change management experience

Business Process Owner / Lims Manager Resume Examples & Samples

Bachelor’s degree in Agriculture, Biology, Chemistry, IT or related discipline
Minimum of 5 years’ industry experience with LIMS software development, deployment and support experience; proven examples of success in an IT partnership
Experience in requirement gathering, testing, and/or implementation of software applications
Ability to organize & communicate effectively, both written and verbal, with technical and non-technical people across functional teams
Ability to challenge the paradigm in a productive manner
Experience with microservices/APIs
Experience with software development or advanced IT applications, such as, Nintex workflows, Teamsite development, and Spotfire
Interest in continuing to learn and develop in the IT space
General knowledge of protein biochemistry and molecular biology
Knowledge of scientific regulations; GLP Lab compliance standards

Senior Business Process Owner Sme-navsea Resume Examples & Samples

Perform root cause analysis, resolve, and track end-user issues as they relate to material management, warehouse management, and inventory management
Analyze and resolve Navy ERP HEAT tickets
Support the customer in transitioning material into the Navy ERP system
Assist in gathering and compiling inputs for proposed system and business process changes
6 years of experience using Navy ERP in warehouse, inventory or/ supply support management environment
3+ years of general Navy supply knowledge including, inventory management, purchasing supplies, reconciling inventories, physical distribution

Global Process Owner Workforce Administration Resume Examples & Samples

Creating and leading a high performing team. Being able to drive talent and performance through setting clear objectives, managing performance and creating opportunities for the team
Owns the relationship with Client Solutions with regards to the WFA Service operating model
Responsible for defining, managing, changing and deploying the HR Service Catalogue relating to WFA
Responsible for defining, managing, changing and deploying the associated WFA Processes
Responsible for defining the functional requirements relating to the development of WFA services specific tools and working closely with HRIS to the realisation of these tools
Responsible for the effective line management and supervision of the WFA team
Responsible for defining, managing and operating the end state process support model for WFA and the continuous improvement of the associated process, services and delivery model
Proven experience in multiple organisational change management roles, including demonstrated skills in leadership alignment, stakeholder identification and analysis, detailed change impact assessment, end-user training, and developing and executing organisational change management plans
Experience leading process design or change management for Workday implementations
Experience of operationalising Workday Processes in relations to wider HR Operating change management programme
Excellent facilitation, communication and data analysis skills
Experienced in establishing, building and developing trusted and productive relationships with key stakeholders
Experience of leading business development activity in the technology adoption space
Experience of working in a multi-cultural environment

APP Business Unit Process Owner Resume Examples & Samples

Ensuring that all APP core processes are performed in compliance with the methods, materials and equipment specifications as detailed in the BU Core Manuals and associated ASAT
Developing Plant Core Process Owner User Groups who continually update and incorporate core best practices across the business
Driving core process management at all APP locations using the scientific method and six sigma tools
Ensuring development and implementation of new materials and processes rooted in six sigma methodology
Reporting core process ASAT status on a monthly basis and develops plans to facilitate continuous improvement activities
Acting as a conduit between the Research Center and manufacturing facilities to ensure that technology needs are communicated and new technology is rapidly tested and implemented
Bachelor’s Degree from an accredited institution AND minimum 7 years of investment casting ceramic core experience
Bachelor's Degree in Ceramic Engineering AND minimum 5 years of industrial manufacturing experience
Six Sigma certified

Global Process Owner Resume Examples & Samples

Sets the vision and strategic direction for the finance OTC process and executes the strategy
Drives OTC finance process standardization/simplification and improvements within OTC process and controls to achieve leading practice levels of efficiency and effectiveness
Partners with MFS and business unit process leads to drive process and controls excellence and continuous improvements
Sets proper metrics and sets targets for process performance
Reviews and provides input to finance policies and procedures connected to the OTC process
Sits on the Global Process and Controls Leadership team responsible for driving process and controls excellence for Mars, while fostering and HPC team culture
Operates in collaboration with Global Process and Controls Leadership Team, Service Center Leads and MFS process leads to define and develop a strategic roadmap for assigned process area
Embeds internal/external leading practices to standardize the process and control design in line with key principles across Mars Corporate Finance, MFS and units
Defines and maintains the process and control standards (PACS) documentation for AR, including proposing Internal Controls Excellence (ICE) control guidance and any other additional controls (e.g. identification of automated controls) to the Global Financial Controls team
Identifies new risks and requirements regarding financial controls over the OTC process and coordinates with Financial Controls team for alignment and support
Prioritizes and manages a portfolio of improvement initiatives and tracks delivery of the measurable business benefit
Defines and establishes proper process KPIs and targets; reviews performance reported by service centers, and supports gap closure activities and continuous improvement efforts of the service center
Ensures adherence to global OTC financial process and control standards; responsible for the governance of exceptions to the leading practice, while ensuring local compliance requirements are not compromised
Manages escalations necessary to ensure process integrity and efficiency, and ensures senior management is aware of significant issues or opportunities
Drives continuous improvement in the process by benchmarking against leading practices and establishing ongoing initiatives to enhance capability and efficiency
Provides input to define the full end-to-end business process and automation initiatives across the Order-to-Cash function on a global basis
Sets and oversees the maintenance of the process level master data within the context of the global data policies and monitors adherence
Creates a seamless and satisfying internal and external customer experience; proactively seeking and actioning feedback from customers and key stakeholders on the OTC process
Identifies and sponsors capability building opportunities for MFS, and the business units to develop expertise in the process and controls
Demonstrates and nurtures a culture of collaboration and high performance across Mars Controllers Team, the GPC team, MFS and business units
10 or more years of experience in accounting/finance
5 or more years of experience in AR and/or Order-to-Cash preferred
Experience in leading transformational program or enterprise wide change initiatives
Experience working for a multinational organization and working with colleagues internationally would be a plus
Experience in a shared services center and/or process-driven environment would be a plus
Proven leader with ability to influence the highest levels of the Mars, Incorporated organization
Experience managing teams; remote management
Proficient in influencing overall business results while managing the risk profile of the business
Undergraduate Degree in Accounting or Finance with a concentration in Accounting
Professional Certification (such as CA or CPA) and/or a master degree preferred
Trained in Effective Business Change/Business Process Management/Lean including process mapping

Divisional Process Owner Resume Examples & Samples

Prioritize requirements / issues and escalates process requirements to GPO
Assist feeder groups with month end and quarter ends close issues that are technical in nature as it relates to the Accounts Receivable, Order Management, general ledger, e.g. system performance, posting and/or issues related to interfaces
Provide training concerning processes and/or FRM technical functionality
Testing coordinator: Coordinates and participate in required local testing (UAT) for upgrades or patches
Drive process improvement with a clear understanding of possible incorporation of regional constraints that do not inhibit global standardization
Escalating FRM issues on the behalf of Global Finance organizations
Works very closely with the Apps IT’s general ledger Global Application Owner (GAO)
Ensuring that regions adhere to global processes
Addressing ad hoc email queries concerning questions and issues with the FRM
Handling Ad hoc calls for clarification on standard processes or possible exceptions
Attend meeting & calls that have global or regional implications with the FRM module
Provides the first line assessment for service request handling. The DPOs should assess whether an SR is a training issue, process issues, or technical issues. Based on their assessment get the SR direct to the appropriate parties for resolution
Develop dual reporting solutions for 605/606

The Graduate Role Provides an Opportunity to Work for a Business Process Owner Resume Examples & Samples

Ledger set up and posting rules
Stock accounting and inventory valuation
Work in progress, raw materials, finished goods and unallocated stock valuation and analysis
Financial reporting, month-end processes and consolidation
Management reporting of the order book, project progress, customer accounts
Creditors and debtors
Customer credit insurance and new customer approvals

Process Owner Resume Examples & Samples

Accurately complete daily paperwork
Train line workers on specific jobs duties
Troubleshooting to resolve equipment malfunctions
Audit, enforce and abide by GMP policies
Comply with quality procedures
Comply with safety procedures
Operate machine to standard rates
Strong decision-making and problem-solving skills
Knowledge and understanding of Good Manufacturing Practices

Process Owner Resume Examples & Samples

Train/develop line workers on specific jobs duties
Use tools to solve basic in-line mechanical issues
Coordinate line worker schedules and rotate line workers on the asset
Ensure washouts are done properly
Perform complex changeovers
Ability to apply mechanical skills in real life situations
Strong interpersonal skills and ability to direct activities
Ability to train others and evaluate employee performance
Minimum 1 year machine operator experience

Director, Global Process Owner Resume Examples & Samples

Develop the future-state Service Delivery Model (split of activities between local and shared) with the objective of meeting migration expectations stated in the Business Case 
Support in the recruitment and hiring of Shared Service Center (SSC) resources including developing job descriptions, reviewing resumes, interviewing, and selections 
Support the design and build of Enabling Technology through participating in requirements gathering, design sessions, and testing 
Conduct Knowledge Transfer from existing sites to employees in the new SSC, including
Strong project management and organization skills; highly structured work approach 
Strong presentation, verbal, and written communications skills 
Ability to engage with, provide guidance to, and quickly affect change across other teams/departments; ability to maintain collective motivation throughout the project 
Leadership, negotiation, interpersonal and strategic planning skills necessary to facilitate change and interact with senior management, division management, and business unit partners 
Business acumen to develop effective partnerships with key stakeholders and provide a strategic perspective in discussions and communications; including framing the needs of Finance and Groups in context of the larger Thermo Fisher organization 
Ability to internalize the long-term strategy of the Thermo Fisher Finance Organization and make decisions that align to both short and long term goals 
Committed to the objectives of FSSI and understands the importance and confidentiality of this initiative
Contacts:  Global Process Owners will report to the FSSI Finance Leader 
Project Resources: Global Process Owners will work across the FSSI Team, heavily interacting with the North America Transition Lead, Migration Execution Tracks, Shared Service Site Lead, and relevant Enabling Technology Execution Tracks. Project team members include both Thermo Fisher resources and outside vendors
Finance Resources at Impacted Sites: Global Process Owners will interact with Finance Leaders and identified Subject Matter Experts at impacted sites 
External Stakeholders: Global Process Owners may interact with external stakeholders to communicate changes in existing processes, if necessary
Location & Working Conditions:  Relocation is not required for this position, however travel will be required  Travel is estimated to be every 2-3 weeks to attend key project meetings or co-locate with other project team members  Travel location will vary depending on the current Phase of the project

Business Process Owner Resume Examples & Samples

To ensure compliance and integrity of the global template of the R2R processes related to Intercompany, Cash Management, Fixed Assets and Period Close
Provide functional expertise of in scope processes to Business Services deployment teams
Work alongside Global Process Owners, Global Service Managers, Functional Analysts and Transformation Manager to enable successful deployments
Experience of working in a complex, Matrix organisation with a global scope. FMCG experience desirable but not essential
Relevant accounting qualification (ACA, ACCA, CIMA or international equivalent)
Project Mgmt., 6 Sigma qualifications desirable but not essential
Knowledge of SAP & JDE ERP systems

Business Process Owner Resume Examples & Samples

Responsible for template design, including high level business process flows, fully documented Global Business Process template design for each major sub-process and relevant financial controls and reports within each process
Specifies the design standards which must be followed by all areas
Ensures that each solution aligns to the business requirements (documented via User Requirements specification) but at the same time ensures that any business needs driving a requirement for customization are strongly challenged and options for process redesign are considered. Where customizations are needed the justification is documented and endorsement of functional Steering group obtained
Specifies and owns delivery of specific master data elements and driving simplification and standardisation of those data
Supports the Local Management (local project owners and super users) in achieving their implementation objectives
Participates in preparation of training materials and the delivery of super user training as may be required
Responsible for the definition, execution and approval of system testing from a business perspective
Responsible for the resolution/review of issues, risks and business impacts for the owned process
Proactively and on on-going basis identifies internal and external best practices that will enable improvement of the standard end-to-end process
Defines measures to be used to gauge process adherence in live sites
Defines key performance indicators (KPIs) to be used to measure the effectiveness and efficiency of relevant processes

Group Intercompany Unit-process Owner Resume Examples & Samples

The role is to perform calculations of Sales and Marketing Transfer Procing according to the prescribe methodology
Preferably with Banking and Finance experience
Background in Transfer Pricing is an advantage
Knowledgeable in US GAAP and IFRS
With good interpersonal skills and teamwork
Degree in Accountancy, Banking, Business Management, Economics, and other finance-related discipline

CPQ Process Owner Resume Examples & Samples

Create 3-year strategy to transform quote to cash process by developing business case to support a Global, integrated configure, price, quote solution
Produce compelling ROI to support the benefits of CPQ connecting existing ERP and CRM solutions
Create map of current processes supporting the sale of a complex product offering in global markets
Define CPQ success and effectively communicate what is required to achieve this success
Create definitions for measuring value from CPQ investment. Collaborate cross functionally as well as at executive level to ensure agreement with metrics
Manage project from definition to deployment incorporating robust KPI’s such as Cycle Time, Deal Size, Win Rates, and Discount compliance
Design training deployment model for CPQ launch and continual improvement
Responsible to ensure data requirements for KPI’s are reinforced with global tool training
Partner with VP Sales, Product Management, Finance, and Operations to control margin and details necessary for manufacturing and forecast accuracy
Deploy a solution that allows visibility to GM analytics, ASP targets, and package selling
Responsible for managing all CPQ projects within allocated budgets
Partner with the Product Management, Marketing, Finance and Sales teams in the development and implementation of CPQ training
Define and support multiple platforms in place while driving towards a common vision
Work closely with teams driving CRM and ERP tools to ensure design supports successful integration and connection
Continually look outside and inside PerkinElmer for tools to improve CPQ success
10 years of Life Science sales administration, operations or equivalent combination of education/experience
B.A. / B.S. Degree in Business Administration
Strong business instincts, effective executive level presentation skills, background supporting global sales organization selling products at a wide range of price points
Good working knowledge of CRM and multiple CPQ solutions. SAP, SFDC a plus
Demonstrated track record of executing a project requiring Executive Sponsorship
Strong interpersonal skills to collaborate with other departments to accomplish goals
Exceptional written, oral and presentation skill. Strong platform and facilitation skills
Ability to orchestrate projects and meet deadlines
Ability to build strong working relationships with executive stakeholders, global sales and cross-functional teams to ensure the successful support and deployment of CPQ tool
Skilled executive communicator; comfortable and experienced at multiple levels·
Knowledge of large scale program/project management methods
Ability to travel to foreign countries

Senior Process Owner Resume Examples & Samples

Lead the team who perform payroll processes, as well as local tax and social security compliance, and delivers results through them, balancing workloads within the team to achieve the results in a timely manner
Plans and coordinates strategies and operating actions
Coordinates the annual payroll payment calendar
Provides guideline on corporate policies, internal control compliance, internal procedures
Manages the payroll service providers relationships, SLA compliance
Review process SLA compliance and performance indicators
Leads and participate in special projects
Standardize and improve the service delivered to all L.A. operations within his/her span of control, promoting process simplification and automation, managing process scorecard in a continuous improvement context
Identify and communicate Risks and Opportunities
Spread knowledge and promote best-practice sharing across the team
Coach team members, provide feedback, promote teamwork, create and environment which fosters professional growth and challenge individuals to develop their capabilities
Coordinate information delivery for internal or external audits
Professional degree in accounting, administration, HR or any other related field
Master degree in administration, finance or related
4 or more years of related work experience
Strong analytical, problem solving, decision making and communication skills and be detail-oriented
Updated knowledge in fiscal, laboral and Social Security legislation
English advanced level
Excel advanced level

Resilience Process Owner Resume Examples & Samples

Owns all of the processes and procedures operated in support of the Group Resilience Policy & Standards
Evolves the processes and procedures in support of the Policy and Standards
They will be responsible for apply Lean principles to our processes and procedures
They will drive training education and awareness for those with a Resilience role
They will partner with the tooling and automation team to ensure tooling has clear requirements and an automation agenda to reduce manual steps in the processes and procedures

Business Process Owner Resume Examples & Samples

Design and own the Brand Protection technology strategy, including application principles, risk assessments and specific tactical solutions implemented at component providers, packaging sites and distribution sites, while assuring that the design and implementation meets specific market, business and regulatory drivers
Manage all operational aspects for the use of security features, including authoring and implementing procedures and directives, meeting quality compliance requirements, and other support aspects. In doing this, assure that adequate quality, specification traceability and access controls are maintained to maximize the effectiveness of the security features in Biogen’s manufacturing and supply chain network. Support implementation projects with subject matter expertise, assessments and documents. Support packaging and distribution sites regarding implemented security technology and act as interface between these sites and packaging component providers for questions about Product Security
Research and keep up to date with security technology developments in the market, manage existing and new vendor relationships and develop new security feature options in collaboration with the Packaging Technology function, based on emerging business needs. Provide life cycle management oversight for all security feature platforms, and decide on and communicate the application rules for these security features in artwork and packaging operations via the Brand Protection directive
Coordinate technology pilots, working closely with internal groups such as Artwork, Packaging, Sourcing and Supply Chain Quality, as well as external partners such as Product Security Providers, Component Printers and Contract Manufacturers
Cooperate with government authorities regarding suspected counterfeit activities, participate in appropriate working groups and teams within and outside of Biogen on related topics, as well as monitor of global standards and regulations having an impact on Brand Protection technology
Provide training and training materials to relevant users such as site quality, investigators or customs organizations, and act as authoritative subject matter expert for product authentication activities related to Brand Protection features
LI-POT5

Incident Manager, Process Owner Resume Examples & Samples

Number of recurring Incidents
3-5 years as an Incident Manager
2-3 years of having used any Service Management tool, preferably ServiceNow &/or Remedy
Deep knowledge of ITIL processes, certified in ITIL V3, preferably OSA or Service Operations
Good experience with process implementation, improvements and reporting
Experience working with service desk services and other 3rd party vendors providing support services
Excellent English skills, written and verbal
A great communicator, a skilled problem solver and highly structured and organized
The ability to be personable and tenacious is a key to be successful in this position
Ability to collaborate and communicate across teams and suppliers in order to ensure process adherence

Process Owner Resume Examples & Samples

Guide peers, leaders, and business owners in the use of process mapping, standard operating procedures and other standard documentation
Engage with IT, Sales, Business Solutions Directors, Product management, Client management and all groups at Ecova to support continued efficiency gains and growth and transformation of the business process
Participate and contribute to IT projects defining the business processes in question and reviewing and updating or creating any process documentation once projects are finalized
Support the sales process and onboarding of new clients as the voice of the business and support the design and documentation of any custom processes potentially required for new clients
Present business cases to stakeholders across the company from executive level to front line employee which enable the implementation of processes which promote the continuous transformation, growth and ability to run the business
Communicate process changes and results to all levels of the business and bring to transparency to the business process
Minimum 3 years of experience at Ecova with demonstrated knowledge of the Ecova business
Experience looking across a portfolio of multiple processes and programs, analyze complex data and processes, identify potential risks, draw meaningful conclusions, and make business recommendations
Proactive and solutions-focused with an ability to deal effectively with difficult interactions and tough issues
Comfortable in an ambiguous and quickly changing environment
Must be detailed oriented and have the ability to organize and prioritize multiple tasks and workflow. Excellent time management and organizational skills
Must demonstrate high integrity

Change Manager, Process Owner Resume Examples & Samples

Define, document, implement and maintain the Change management process
Accountable for the overall management and coordination of all infrastructure changes throughout their lifecycle, including the below activities
Number of Changes deployed successfully /unsuccessfully per month
Number of CAB meetings
Progress of the Process Improvement Plan
3-5 years of being a Change Manager, preferable as process owner
2-3 years of having used any Service Management tool, preferably ServiceNow &/ Remedy
Deep knowledge of ITIL processes, certified in ITIL V3, preferably RCV or Service Transition
Experience working with 3rd party vendors providing support services
Ability to analyse, critical reasoning, problems solving skills and having the ability to manage complex situations, maintain a helicopter view and yet go into details, if need be
A dynamic profile, a result-oriented approach to work and an ability to motivate others to deliver results
Structured and professional in approach and having the ability to say “No” if deliveries do not match with agreed standards and quality gates
A global mindset

PP Global Process Owner Resume Examples & Samples

Provide Strategic direction to the BPO
Acting as a primary liaison between the SSC P2P process, BPO teams for P2P and the business units and functions to generate demand for services and negotiate SLAs
The Procure to Pay Process is a critical tower that includes, Accounts Payable, Variance Matching, and Vendor Relations
Leading & coordinating the Finance work streams associated with Procure to Pay optimization
Develop business cases with data driven cause & effect analysis, for supporting technologies and changes in the way of working
Driving innovation in the process by continually benchmarking against leading practices and establishing ongoing initiatives to enhance capability and efficiency
Leading the continuous improvement effort for the end-to-end Procure to Pay process
Strategic developer of efficiencies through the P2P process
Responsible for Strategic direction to BPO
Responsibility for continuous process improvements of the P2P cycle
Short term focus will be to develop strategy for efficient transformation of the Procure to Pay Process and communicating this continuously to the appropriate stakeholders
SLA compliance
Demonstrated ability to think both strategically and tactically
Demonstrated ability to deliver continuous improvement initiatives
Skilled in building strong external and internal strategic relationships
Highly competent in influencing without authority through knowledge, skills, and relationships
Skilled in managing a portfolio of business issues that cross short and long term strategic objectives
Adept at looking cross functionally and weighing competing ideas and priorities
5- 8 years in P2P tower
5 yrs accounting experience
Significant years of experience in a process area with strong knowledge of the end-to-end process
Team player with ability to build relationships and influence team members and wider stakeholders

Business Process Owner Resume Examples & Samples

To drive the design of global business processes in the Plant Maintenance function, and the corresponding Global Template solution
To own all process changes and continuous improvement in the Plant Maintenance processes
To design and to own the end to end Plant Maintenance processes including
In-depth knowledge of E2E business processes
Actual Plant Maintenance experience in business preferably in FMCG sector
Strong business analytical skills,
Strong ability to develop high profile, influential and collaborative relationships across teams, functions and layers,
Strong presentation, communication and inter-personal skills
Fluent spoken & written English
To provide process support in a Business As Usual context, as may be required

Global Process Owner Resume Examples & Samples

Leads and contributes to the development and subsequent execution of leading practice and continuous improvement strategies of the Accounts Payable and Employee Expense function
Supports design, development, maintenance, management, and enforcement of standardized Accounts Payable policies, procedures, processes, controls, and enabling systems in partnership with supporting functions, including, Procurement, Accounting, Treasury, and IT
Supports the integration of AP-related systems with other company systems and tools
Manages and evaluates operations activities to defined metrics (i.e. DPO, aging), recommends improvement and modifications, and prepares operations activities reports for leadership review
Manages and oversees all Invoice to Pay and Expense resources
Leads and manages the relationship and performance of our outsourced vendor from an ITP perspective, continuously identifying and evaluating opportunities
Partners with Global Sourcing/Treasury and Suppliers to drive optimal payment terms, invoice compliance and to enable automatic invoicing and disbursements resulting in paperless processes
Aggregates, maintains, analyses, reconciles and reviews with leadership the accounts payable ledger accounts, financial statements and other required AP reports and controls
Manages and ensures the Accounts Payable team prepares records, verifies, and pays supplier invoices in an accurate and timely fashion
Partners with Global Sourcing and Tax function to ensure effective maintenance of supplier master data, transactional data, financial data and tax data
Manages and ensures payment of all employee expense reimbursements
Ensures SOX compliance of the Invoice to Pay function, including identifying and managing fraud risks, ensuring segregation of duties, facilitating audits and reviewing the occurrence of non-standardised processes and activities
Manages the development and delivery of training materials to the business and ITP teams and ensures the continued development of resources to support the function

Contact Center Core Process Owner Resume Examples & Samples

Translates Company strategy into processes
Understands Customer and Agent needs and ensures the processes are aligned
Documents, owns, communicates and maintains agent processes
Makes sure processes are aligned E2E
Leads/ participates and contributes to and consults in cross-functional process improvement initiatives
Supports/ participates and contributes project/programs
Identifies opportunities for Process standardization and simplification
Establishes appropriate metrics
Monitors Process adherence and ensures compliance and drives improvements
Collects, consolidates, and charts data
Ensures alignment to the overall Contact Center Quality Measurement System
Actively manages change ( communicate, control and provide inputs for the assessment)
Maintains internal scorecards
Work in multiple projects leading and providing expertise to project teams and participates in cross-functional initiatives
Establish governance for the process based on process scope
Document the process, establish process measures and ensure monitoring system
Ensure process compliance and determine when improvements are required
Manage changes to the process artifacts (process documentation, training, job aides, etc)
Have/Develop expertise on subject matter content and data sources
Represent EMEA regarding Contact Center Agent Processes
Bachelor's degree in Computer Science, Process Engineering, Business Administration or equivalent diploma or experience
Process Management Experience
Experience in virtual team environment
At least 2 years' experience in Call Center support environment. Good understanding of Call Center Processes, Tools and Agent Experience
Green Belt Certification will be a plus
Excellent analytical thinking, technical analysis and data manipulation skills to support data analysis
Project management skills and affinity
Must have the ability to work flexibly and on own initiative
Strong leadership skills, including team building, conflict resolution and management

Business Transformation Sub Process Owner Resume Examples & Samples

Implementing a standard interface between systems and the MillerCoors Manufacturing Solution (MCMS) for Brewing, Packaging and Utilities in our 7 large Breweries
Enabling MCMS consistency and standard reporting to SAP and others
Ensuring new process control systems are engineered to minimize end-to-end complexity
Identifying where manual data entry is required as it will be directly entered into GE Proficy without control system modifications
Overall – from Project to Operations
Strong knowledge of Brewing and Brewing Quality Operations and will become a SME and Super User of the process / system
Will increase knowledge and expertise in the business process – both normal operation as well as unexpected / exceptional operations
Is generally regarded as a knowledge leader in their business area
Is a good communicator, and enjoys mentoring and helping others
Project Phase
Learns the new process very early
Participates in application testing and provides feedback
Helps with development of training materials
Provides departmental training to other users
Participates in rollout of the new process / application to all breweries
Operations Phase
Is an expert on the process and understands its end-to-end functioning, as well as the interactions and dependencies with other processes
Is an expert on the application and can explain advanced application transactions as well as exception conditions
Provides end user support
Shares best practices
Identifies and helps define enhancements and new functionality
Is a member of the Corporate / Brewery PSSN
Collaborates with other Super Users to expand knowledge and share best practices
Supports team mates and breweries with Process and application problems
Shares best practices with respective Communities and other users
Super Users receive continual process, application and soft skills education
5 or more years of business experience
Familiarity with relevant CPG industry business processes & best practices
Experience in business process
Process simplification background (e.g. six sigma, lean, etc.)
Business knowledge and understanding based on successful participation in customer-facing or business-related projects or programs

Regional Process Owner Resume Examples & Samples

Take responsibility for the performance of a given process along with the design of the processes necessary to achieve the objectives of the business
Advise relevant stakeholders in the business on improvement options and apply business process redesign methodology to develop effective solution to business problems. Identify the current state of a process and the improvements that need to be made
Establish and manage process performance objectives and take responsibility for the end-to-end performance
Identify and implement specific future change requirements to processes and will be responsible for creating stakeholder communities, regular communications, facilitation of workshops and general end-user training
Create initiatives that drive process improvement activities
Enable the relevant controls to ensure process adherence and ensure the ownership of regional, country or client specific process variations
Relevant tertiary qualification (Business process engineering and mapping, IT or Business)
ITIL V3 / 2011 foundations certification
3 – 4 years’ working experience
At least 3-4 years' experience in services within a large scale (preferably mutli- national) technology services environment across a range of services managing a process
Knowledge and understanding of IT industry environment and business needs
Track record of effective process management and ownership
A broad understanding of the vast range of IT operations and Dimension Data service offerings

Global Process Owner Accounting & Close Resume Examples & Samples

Owns the Accounting and Close process – covers the areas of process design (Shared Service Center design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with Shared Service Center Management, IT Architects and Sustain team to plan, test and deliver changes
Establishes and executes plans that drive Accounting and Close performance & optimisation in the Operational Country Ensures delivery by setting & tracking KPI’s and benefits realisation
Works closely with Global Process Owner Record to Report to ensures that agreed period end close requirements are fulifilled to ensure high compliance
Is the sector point of contact for escalations from Operational Country for issues in the Accounting and Close process. Drives the resolution of break/fix issues by working with the Global Shared Service, external partners, IT, users. Escalates as needed for resolution to Global Heads (including Global Process Owner, Finance Operational Global Shared Service)
Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonisation and consistency across Operational Countryand Shared Service Center
Owns the Accounting and Close training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the Operational Countryand Shared Service Center
Drives a culture of continuous improvement by managing/engaging with key users in the Operational Country, Global Shared Service Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between Operational Country, between Shared Service Centerand externally
The role acts as the point of contact for senior stakeholders in Operational Countryto maximise customer satisfaction for the Operational Country, align on priorities and ensure timely execution of key actions agreed
Ability to drive a complex, ambiguous global change agenda across all our global markets and 3 Shared Service Centers
Builds process optimisation network (no direct reports) in Operational Countryand Shared Service Center - gets things done through credibility, strong rationale and experience. Can be forceful when needed
Coach and mentor to Global Shared Service and Operational Countryteam leaders to drive culture of continuous improvement and results
Professional Accounting Qualification (Chartered, CIMA etc?) preferred
Experience in implementing the end to end Accounting and Close process
Knowledgeable of the end to end Accounting and Close cycle & process
Strong negotiation, analytic and interpersonal skills
Project and people management skills
Coordination skills

Global Process Owner Accounts Receivable Resume Examples & Samples

Owns the Accounts Receivable process – covers the areas of process design (Shared Service Center design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with Shared Service CenterManagement, IT Architects and Sustain team to plan, test and deliver changes
Establishes and executes plans that drive Accounts Receivable performance & optimisation in the Operation Country. Ensures delivery by setting & tracking KPI’s and benefits realisation
Works closely with Global Process Owner Bill to Collect to ensure that end to end billing and receivables processes are fulifilled to ensure high compliance
Is the sector point of contact for escalations from Operation Country for issues in the Accounts Receivable process. Drives the resolution of break/fix issues by working with the Global Shared Service, external partners, IT, users. Escalates as needed for resolution to Global Heads (including Global Process Owner, Finance Operation Global Shared Service)
Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonisation and consistency across Operation Country and Shared Service Center
Owns the Accounts Receivable training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the Operation Country and Shared Service Center
Drives a culture of continuous improvement by managing/engaging with key users in the Operation Country , Global Shared Service Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between Operation Country, between Shared Service Centerand externally
The role acts as the point of contact for senior stakeholders in Operation Country to maximise customer satisfaction for the Operation Country, align on priorities and ensure timely execution of key actions agreed

Global Process Owner Fixed Assets & Projects Resume Examples & Samples

Owns the Fixed Assets and Projects process – covers the areas of process design (Shared Service Center design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with SSC Management, IT Architects and Sustain team to plan, test and deliver changes
Establishes and executes plans that drive Fixed Assets and Projects performance & optimisation in the Operational Countrys. Ensures delivery by setting & tracking KPI’s and benefits realisation
Works closely with Global Process Owner Invest to Capitalize to ensures that end to end capitalziation processes are fulifilled to ensure high compliance
Is the sector point of contact for escalations from Operational Countrys for issues in the Fixed Assets and Projects process. Drives the resolution of break/fix issues by working with the Global Shared Service, external partners, IT, users. Escalates as needed for resolution to Global Heads (including Global Process Owner, ESS and Finance Ops Global Shared Service)
Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonisation and consistency across Operational Countrys and Shared Service Centers
Owns the Fixed Assets and Projects training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the Operational Country and Shared Service Centers
Drives a culture of continuous improvement by managing/engaging with key users in the Operational Countrys, Global Shared Service Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between Operational Countrys, between Shared Service Centers and externally
The role acts as the point of contact for senior stakeholders in Operational Countrys to maximise customer satisfaction for the Operational Countrys, align on priorities and ensure timely execution of key actions agreed
Builds process optimisation network (no direct reports) in Operational Countrys and Shared Service Centers - gets things done through credibility, strong rationale and experience. Can be forceful when needed
Coach and mentor to Global Shared Service and Operational Country team leaders to drive culture of continuous improvement and results
Bachelor degree in business/accounting related discipline
Experience in implementing the end to end Fixed Assets and Projectsprocess
Experience in multinational organizations, preferably center for shared services role
Knowledgeable of the end to end Fixed Assets and Projectscycle & process
Project Accounting Experience in a large organization
Customer service focus, able to build strong relationships across the organization
Excellent communication and interpersonal skills, capable of influencing at all levels
Escalation management

Process Owner Resume Examples & Samples

Manage and resolve exception matters escalated by processing areas, consistent with Citi policy and in keeping with the desired customer experience
Follow appropriate reporting mechanisms to document incidences of processing error or failed controls
Engage relevant stakeholders
Deep understanding of Chargeback operational processes and their relationships across the organization both onshore and offshore
Expert knowledge of Citibank products, policies, and procedures relating to Chargeback operations
Understanding and knowledge of the platforms and systems that support the Chargeback process
Experience in working with multiple sites and stakeholders/vendors
Previous experience in process and vendor management

Senior Process Engineer Post Cast Process Owner Resume Examples & Samples

A minimum of 2 years experience in an engineering role within a manufacturing environment
Bachelors in Mechanical, Electrical or Materials Science Engineering from an accredited institution
Experience in investment casting, programming and machining
Knowledge of statistical software (Minitab, JMP)

Regional Process Owner Tier Resume Examples & Samples

Drive Application Support process reviews to address any identified gaps in standards and best practices
Provide subject matter expertise to drive rapid standardization and optimization of processes across countries within the Tier 3 – Application Support
Develop standards and processes for our Application Support (T3) teams, design the appropriate training for the associates; drive the adherence to the standard processes
Contribute to definition of Skill Matrix for the Tier 3; support the Talent Management of the Application Support consultants, and ensure the skill calibration for consultants
Lead monthly Tier meetings with Tier Championstoa. Drive knowledge and best practice sharing, b. Communicate about impacts of implement changes and relevant projects
Cooperate with SRMs, Field Services, Implementation, and Product Management across countries and region
Together with Field Services and other Process Owners transition new tools into serviceadapting existing processes
Drive Knowledge Management Improvementa. Working with Field Services to define and roll out the tools supporting Knowledge Management,b. Lead and Coordinate knowledge management and documentation standardization for T2
Actively shape APS Academy and all trainings for the Tier 310. Define the Data and Analytics requirements for Tier 3, and use the outputs to recommend improvement projects for region or specific countries. Support the Continuous Improvement workshops aiming at improving current processes and practices
At least 10 years of experience as a consultant on SAP HR PY or TM
Perfect ability & autonomy to configure complete SAP Payroll for one country or TM module
Excellent knowledge of payroll processing procedures, ADP Client Services and key stakeholders across ADP
Lean and/or Six Sigma experience is an advantage
Excellent organizational and leadership skills, ability to drive changes
Analytical mindset with great problem-solving abilities
Excellent communication skills and willingness to collaborate with international stakeholders
Strong attention to detail and ability to work in team

Regional Process Owner Tier Resume Examples & Samples

Drive internal improvement Projectsa. Drive payroll process reviews to address any identified gaps in compliance, standards, best practices. Actively support critical client improvement projects
Drive Payroll standardizationa. Together with Service Excellence Lead, provide subject matter expertise to drive rapid standardization and optimization of processes across countries within the Tier 2b. Clarify and optimize scope of workfor Tier 2 roles
Increase pooling of resources in all Tier 2a. Train associates on work in scope and out of contracted scope; audit the adherence to the standard process. Contribute to definition of Skill Matrix for the Tier 2.b. Lead monthly Tier meetings with Tier Championsto drive knowledge and best practice sharing, communicate and implement changes, projects impacts, legislation impact
Connect well with FS, Product, and Implementationa. Together with SRMs and FS align KPI and SLA definitionsand tracking across country and region.b. Together with FS and other Tier 2 Process Owners transition new tools into serviceadapting existing processesc. Working with FS and legal, clarify and standardize service scopewithin the countries and region; validate new service requests, clarify services and KPIs in client contracts
Improve our Knowledge managementa. Drive knowledge management, actively shape Payroll and HCM (previously SAP) Academies and all trainings for the Tier
Improve our Data and Analytics
As Senior Payroll Specialist/Payroll Lead, preferably across several countries and clients
Excellent knowledge of ADP Client Services and key stakeholders across ADP
Excellent Knowledge of key operational metrics, templates, quality measures. Lean Six Sigma is an advantage
Knowledge of SAP and other tools used by CS
An analytical mindset with great problem-solving abilities

Regional Process Owner Tier Resume Examples & Samples

Provide T1 seniority and expertise to proactively coordinate process improvement, standardization and optimization of T1 groups across all countries/cluster
Lead/chair monthly T1 meetings with country champions to drive knowledge and best practice sharing
Coordinate regional Tier 1 communication of new tools and processes
Act as a first point of contact for any regional T1 related tools and processes with various ADP teams (Field Services, Team 9, Global Security Organization, etc.) and other internal stakeholders
Lead and Coordinate knowledge management, reporting and documentation standardization for T1
Define the Data and Analytics requirements for Tier 1, and use the outputs to recommend improvement projects for region or specific countries
As Senior Service Center Representative, preferably across several countries and clients (for T1)
Excellent Knowledge of key operational metrics, templates, quality measures. Lean Six Sigma is a plus

Group Intercompany Unit-am TP Group Intercompany Unit Process Owner Resume Examples & Samples

The role is to perform Transfer Pricing Revenue and Cost allocations attributable to each country for the Asset Managment businesses according to the current TP agreements
The process involves end to end tasks from calculation, accruals, invoicing and settlement, FX Management and Management Review Process across locations
With good communication skills
Preferably with SAP experience

Global Process Owner Resume Examples & Samples

Creates a seamless and satisfying internal and external customer experience; proactively seeking and auctioning feedback from customers and key stakeholders on the OTC process
10+years of experience in accounting/finance
5 +years of experience in AR and/or Order-to-Cash preferred

Global Process Owner Resume Examples & Samples

5) Identify gaps in existing policies and procedures and implement improvements within the different payroll processes at the Shared Service Centers. Implement global best HR & payroll practices in shared services
6) Assist with the development and implementation of a robust, global internal controls and audit environment for the Shared Services Organization. This includes implementing any necessary monitoring processes to ensure compliance with internal controls framework, regional legal requirements, US and Local GAAP and IFRS
7) Help ensure that all controls, policies, and activities within the Global SSO are consistent with its mission
8) Manage Payroll system implementations in Europe and other regions in the future
9) Monitor performance across the organization
10) Ensure all activities are conducted consistent with the highest legal and ethical standards and compliant with all applicable government and corporate laws and regulations

Demand & S&OP Business Process Owner Resume Examples & Samples

Provides regional process improvements and/or innovation to support optimal business performance such as Lag 3 MAPE/Bias, Lag 3 NPI MAPE and Affiliate MAPE
Strong leader and able to partner and influence regional Affiliate Demand Planning Teams and the Central Demand Planning Team as well as cross-functional teams
Facilitates Demand Planning Training of expert & end-users and leads the regional DP Communities of Practice
Translates high-level requirements into workable solutions that further develop the regional & global Demand Planning and S&OP maturity curve
Partners frequently with cross functional and multicultural partners in IT, Marketing, Customer Logistics, Product Lifecycle Management and Trade Customization to ensure processes are supporting and integrated within the business
Reports directly to the Regional GPEx Director and work closely to ensure the Demand Planning process fits into the overall Supply Chain Business objectives whilst directly managing the Business Process Specialist Demand Planning + S&OP
University Bachelors degree or equivalent / MBA is preferred
7-10 years of general business experience and min. 5 years of Demand Planning and S&OP experience
Deep process and systems knowledge of Demand Planning, S&OP and Project Management (FPx certification desired)
Experience with technology (like SAP-APO or OMP / technical and process design) is mandatory, experience in modules used by JnJ (such as ECC, BW, and Enterprise Portal) is preferred
Strong combination of E2E supply chain planning and leadership skills
Self-starter with ability to work independently with minimal supervision and within a matrix environment
Possesses the ability to manage difficult issues and implement positive change
Ability to work with multiple business partners, effectively manage projects, timelines, and change management is highly required
Team management experience is desired
Lean Process Excellence tools, training and/or certification are preferred
Travel Requirements: 20% travel (depending on business needs)

Process Owner, Identity & Access Management Resume Examples & Samples

Strong knowledge of the following: SAP, Lotus Notes, LDAP, ForgeRock and Active Directory Services
Strong knowledge of Single Sign-On and Authentication and Authorization Services (Password Synchronization)
Proficient understanding of related information security and platform technologies (e.g. Windows/Unix operating systems, local and remote authentication methods, VPN, etc.)
This position would require travel among Ashland campus locations, primarily in Bridgewater, NJ, Wilmington, DE, Dublin, OH, and Lexington, KY
This position is located in Dublin, OH, but may also be located in Wilmington, DE or Bridgewater, NJ
5 - 7 years of IT security experience minimum
3-5 years of experience with SAP security transaction and role design
Experience with Identity and Access Management solutions including cross platform Governance, Risk and Compliance modules
Ability to travel within the US as needed
Experience managing an enterprise Identity and Access Management solution
Experience managing a global team
Bachelor’s degree in Computer Science, Business or related field

Global Mobility Process Owner Resume Examples & Samples

Act as the global project manager for key GM projects (Assignment Pro implementation, payroll instructions etc)
Be the single point of contact for internal functions such as Tax and Immigration compliance
Own the GM global processes – ensure regular reviews to support business objectives
Be responsible for continuous improvement (in conjunction with GM operations)
Ensure governance and compliance via regular review of GM data analytics

Business Process Owner Resume Examples & Samples

Contributing to the development of global process strategy and driving its implementation
Balancing long and short term requirements to support decision making that maximise shareholder value and global process performance
Supporting the development and adaptation of the global process design at the detailed level to achieve key objectives in area of responsibility
Supporting the definition of and implementing standardised services, processes, tools and templates for the global process that meets business requirements
Acting as the point of contact with regional SMEs to resolve concerns pertaining to service delivery
Leading and or participating in cross-functional teams or projects in the implementation of global processes
Bachelors in Finance, Supply Chain, or Logistics or related field preferred
Subject matter expertise in any of the following- Accounts payable, Buy, Master Data Management, or Inbound Supply Chain
More than 5 years' of procurement experience
Excellent stakeholder management , communication, negotiation, and influencing skills
Ability to work in a global and/or virtual team
Project management skills and ability to innovate

Senior Business Process Owner Resume Examples & Samples

Partners with department leadership and project leaders to ensure successful execution of key projects and initiatives driving toward process improvement
Manages assigned aspects of projects throughout the development project lifecycle including project scope, schedule, resources, quality, costs issues, risks and change
Creates and manages project documentation and revises project plans as appropriate to meet changing needs and requirements
Schedules and conducts project meetings to include logistics, agendas, and meeting minutes. Channels communication consistently and effectively
Participates in solution design and develops process workflows as it relates to assigned projects and/or to support internal process improvement initiatives, identifying cross functional impacts and connects with internal and external partners. Looks at big picture and pushed change that benefits the customer and overall business
Interfaces, when appropriate, with all areas affected by the project
Prepares and submits project status reports to leadership, where appropriate
Contributes to development of new systems workflows resulting from process improvement efforts, organizational realignments, and/or acquisitions
Leads process improvement efforts using Process Excellence tools (I.E. LEAN)
Assesses educational needs of the team and partners with L&TD team to develop appropriate training. Providing support where needed
Partners with SMEs in development of process education, additional education needed to support the team, development of job aids and SOPs
Ensures that functions will be performed in accordance with existing SOPs and meet customer and business demands today and in the future
Develops a solid understanding of key processes within designated functional area and relationship to upstream and downstream activities and leverages that knowledge to effectively contribute to the following work products throughout project implementations
5 years’ experience in a related position to include project management supporting multiple teams
Strong analytical, negotiation, meeting management, cross-functional team and leadership skills
Demonstrated ability to manage multiple projects and tasks concurrently in a fast-paced environment
Business Operations Experience
Business analysis and process design/documentation
Strong analytical, meeting management, cross-functional team and leadership skills
ERP or other enterprise systems implementation experience
Sigma or Business Process Re-Engineering experience

Business Process Owner Disbursements Resume Examples & Samples

Collaborates with other teams/management in support of Operation’s strategic goals
Directs workflow and acts as project manager for assigned skills and other Operation’s initiatives. Works extensively with IT and other departments to successfully drive projects to completion
Leads communications associated with rules and resource allocation
Ability to effectively perform all duties of the Business Process Manager
Excellent leadership skills with ability to develop staff through coaching, training, and support
Strong ability to think creatively, identify and implement improvements to processes and procedures in order to increase customer satisfaction and reduce expenses
Excellent decision making skills that can be applied in a fast-paced environment
Strong ability to proactively define, set, implement and monitor procedures
Excellent interpersonal skills with ability to communicate effectively across all levels within the organization and external customers
Strong ability to multi-task and be flexible
Expert knowledge of skills and business rules, which may include proficiency with
Bachelor’s Degree in a business related field or equivalent experience
5+ years of business experience; insurance or financial services industry experience preferred
Project management experience required

Business Process Owner Resume Examples & Samples

Identifies the required resources necessary to support Jackson’s service level agreements (SLAs)
Provides teams with direction through goal setting and establishing and improving departmental business processes
Performs forecasting and ensures team’s alignment with Operation’s strategic goals
Evaluates and allocates staff resources appropriately to maintain Jackson SLAs, including Staffing for Operations Support
Provides oversight to the Business Process Managers with personnel actions to include hiring, performance management, corrective action and terminations as necessary
Proven ability to accept, adapt and implement change in an ever-changing environment. Ability to lead change initiatives and communicate in a positive manner
Strong ability to delegate effectively
3+ years of management experience required

Accounts Payable Process Owner Resume Examples & Samples

Assists sourcing and procurement team with invoicing and payments issues,
Ensure database is properly updated
Receive all invoices without approver/WBS owners and distribute as necessary
Answer questions from Shared service center,
Follow up site KPIs on the AP process
Analyze payables overdue
Propose process improvements. Determine root cause of errors, implement /track improvement process
Candidate should have account payable management experience
SAP knowledge if possible

Global Process Owner Resume Examples & Samples

Establish regular communication cadence for senior management on process progress and performance issues
Anticipates, identifies and drives resolution of technical challenges and inter-dependencies to prevent downstream problems
Knowledge of Data Center Facilities Infrastructure (Rack level hardware)Working knowledge of enterprise ticketing system

Regional Process Owner Resume Examples & Samples

Management of Time to Pay and Invoice to Pay operational teams
Own the delivery of services for TtP and ItP to consistently meet or exceed agreed upon service levels
Monitor and report TtP and ItP service level results (metrics) to business partners
Coordinate with stakeholder organizations on ongoing operational performance to maximize customer satisfaction
Liaise with business stakeholders to manage operational governance on an ongoing basis, manage customer relationships, and resolve business issues
Ensure alignment of operational priorities with business priorities
Analyze data to make informed decisions about the operations of the team
Focus on TtP and ItP process efficiency, effectiveness and continuous improvement
Monitor TtP and ItP scope to ensure adherence and compliance with controls
Track and perform analysis of services delivered in TtP and ItP, including internal and external benchmarking
Direct the preparation of the TtP and ItP operating budget. Approve, gain acceptance, and monitor financial performance versus budget so that the executive leadership team is aware of anticipated costs/benefits
Direct the development and implementation of operational policies covering all areas of TtP and ItP reporting activity
Implement risk mitigation strategies that reduce the overall risk pertaining to GBS systems and processes
Manage ongoing strategy, evaluation, and relationships with 3rd party vendors to ensure accounts payable, payroll and tax reporting efficiency, accuracy and compliance
Partner with business leaders (HR, IT, Finance, and business units) to develop an execution plan to implement long and short term goals for the Payroll and AP department. Partner with Tax and Finance to ensure proper setup and maintenance of legal entities for payroll purposes, accurate general ledger postings of payroll information and availability of payroll data for finance management needs
Ensure that all tax payments, tax returns (quarterly and annual), time corrections, W-2’s, manual checks, 1099’s and garnishments are processed in a timely and quality manner by setting and monitoring processes to meet all established deadlines
Ensure accurate and timely posting and reconciliation of General Ledger entries
Maintain relationships with internal and external auditors, state and federal agencies
Provide direction and directives to the departmental team members in the performance of their duties, establishing work priorities, cross training, building capabilities and in achieving management objectives
Support transition to Nordson Business Services organization model
Interfaces with Benefits, Compensation, Equity and Deferred Compensation programs
Bachelor’s degree in Accounting, Finance, or related field required
Minimum of 7 years of experience in a payroll position
Previous experience supervising Accounts Payable function preferred
Minimum of 5 years supervisory experience
Robust working knowledge of payables & payroll practices
Experience leading payroll for multi-state, publicly traded company
Experience with customer-service related to payroll or other financial functions
Supplier relationship or network management experience
Must possess integrity, discretion and the ability to appropriately manage confidential, sensitive information, the ability to adapt and thrive in a dynamic, growth-oriented business environment and a flexible professional demeanor and self-directed work approach
Sound judgment, strong critical thinking skills and multi-tasking skills with the ability to prioritize workload effectively
Excellent verbal, written, and virtual communication skills
Intermediate to advanced level proficiency in Microsoft Word, Outlook, Excel, and PowerPoint required
Strong client management experience and ability to manage client expectations
Strong analytical, problem-solving and decision making skills
Proven negotiations skills and able to establish common ground to focus on win-win outcomes
Certified Payroll Professional (CPP) certification preferred
Experience in the Manufacturing industry a plus
Experience leading payroll within a shared business services structure preferred
Experience leading other shared services financial functions a plus
Workday HRIS knowledge desirable
Experience with international/global payroll a plus
Outstanding customer focus including attributes of empathy, compassion and service orientation
Passionate and high energy which can assist in selling future vision to customers
Adaptability/flexibility which includes being open to change and conducting business differently
Focused on continuous learning and developing new skills
Excellent process orientation which focuses on efficiency without losing sight of customer experience
Savvy with technology which includes use of web-based platforms, case management, etc

100

Global Process Owner Accounts Payable Resume Examples & Samples

Owns the Accounts payable process – covers the areas of process design (SSC design & system), process fixes, reporting and improvement of productivity and process KPI’s, design, test and implement process improvements. Manages change requests for the process. Ensures process documentation in Blueworks is kept up to date. Maintains training materials up to date. Works with SSC Management, IT Architects and Sustain team to plan, test and deliver changes
Establishes and executes plans that drive AP performance & optimization in the OpCo’s. Ensures delivery by setting & tracking KPI’s and benefits realization
Works closely with Global Process Owner Contract to Procure to ensures that agreed payment terms are fulfilled to ensure high compliance
Is the sector point of contact for escalations from OpCo’s for issues in the AP process. Drives the resolution of break/fix issues by working with the GSS, external partners, IT, users. Escalates as needed for resolution to Global Head of AP & TE
Identifies, designs/tests and implements projects that will generate productivity, improved service levels or simplification for end-users. Leverages Lean/Six Sigma as tools to drive the improvements. Drives the move to increased automation, harmonization and consistency across OpCo’s and SSC’s
Owns the AP training materials. Ensures training materials get updated with new improvements or new releases and supports roll-out of training materials to key-user communities in the OpCo and SSC’s
Drives a culture of continuous improvement by managing/engaging with key users in the OpCo’s , GSS Procurement/Finance teams. Ensures processes get rolled-out consistently and efficiently across markets. Uses key user communities to get improvement ideas bottom up and includes these in the overall process improvement pipeline. Benchmarks performance between OpCo’s, between SSC’s and externally
The role acts as the point of contact for senior stakeholders in OpCo’s to maximize customer satisfaction for the OpCo’s, align on priorities and ensure timely execution of key actions agreed
Ability to drive a complex, ambiguous global change agenda across 14 markets and 3 SSC’s
Builds process optimization network (no direct reports) in OpCo’s and SSC’s - gets things done through credibility, strong rationale and experience. Can be forceful when needed
Coach and mentor to Invoicing/Payment Operations team leaders to drive culture of continuous improvement and results
8+ years’ experience in relevant work operations
8+ years’ experience in IT systems usage & process improvement
Experience in implementing the end to end Accounts payable process
Knowledgeable of the end to end Purchase to Pay cycle & process
Ability to motivate and support direct reports
Experience working on and/or leading change and improvement projects

101

IGT Wax Process Owner Resume Examples & Samples

BS in Materials Science or Ceramic Engineering or Mechanical Engineering from an accredited institution
Previous experience in a manufacturing or lab environment
Strong analytical and problem-solving abilities
Able to work in a self-directed or team environment
Experience in investment casting is preferred
Knowledge of basic robotic programming
Knowledge of MS Office, Minitab, JMP, excellent written and oral communication skills
Knowledge of Six Sigma, Lean Manufacturing and Arconic Process Management a plus

102

Global Process Owner Resume Examples & Samples

As the Global Process Owner, lead global continuous improvement within the Space Planning to Assignment process area within Global Real Estate & Facilities. This role will ultimately be responsible (with a partnership with stakeholders and subject matter experts) to define the long term vision and project roadmap for this functional area
In collaboration with your Divisional Process Owners, prioritize and drive the Space Planning project roadmap focusing on process, policy, and systems. Coordinate and support special ad hoc projects as needed
Function within a global network of RE&F stakeholders, technical teams, and subject matter experts to harmonize requirements and solutions
Partner with Oracle’s technical teams to support, build, implement, or enhance the related applications used in the Space Planning process area
Communicate and collaborate effectively with internal and external stakeholders through transparency and partnership. Drive stakeholder engagement and organizational change management with impacted business areas
Design and execute system testing strategies and plans
Demonstrate an ability to improvise and adapt quickly
Utilize project management skills to drive change and improve the end-to-end process
Bachelor’s degree in Interior Design, Architecture, Construction Management or related field
Ideally, a minimum of

103

Process Owner Resume Examples & Samples

Developing and managing the reclaim process in terms of information, material and money flows to support business
Improving the corrective and preventive action process
Developing and implementing process KPIs
Ensuring that all important stakeholders are informed and involved

104

Process Owner, Omnichannel Fulfillment Resume Examples & Samples

Champion for guest focused operational excellence to support Ulta’s transition into Omnichannel fulfillment
Focus on continuous improvement within Distribution Center fulfillment operations
Identify critical success factors and key dependencies within distribution fulfillment processes to meet both guest and business needs during peak time frames
Ensure process documentation is kept up to date and consistent across various operating models within the eCommerce fulfillment network
Ability to create a collaborative environment in both the field and corporate landscape
Ability to influence cross functional teams to ensure network consistency and alignment to corporate strategy to support all fulfillment channels
Support analysis, definition, documentation, implementation and communication of process changes to meet guest/business needs
Support communication of and adherence to corporate initiatives & projects
Observation & assessment of new implementations to evaluate ROI actualization
Actively ensure identification, analysis, and escalation of system issues and change requests
Support user testing activities for Omnichannel fulfillment projects as needed

105

Global Process Owner Resume Examples & Samples

Design, implement and manage the SOX 404 program to ensure an efficient and effective execution
Facilitate the external auditor’s requirements to ensure an effective and efficient audit
Collaborate with internal audit regarding the most efficient method for monitoring and assessing controls compliance
Provide counsel and advice to regional internal controls teams, operating units and others on implementation and evaluation of controls activities, and effective issues remediation
Coordinate with regional internal controls teams to share standard/best work practices across the enterprise
Partnering with IT Security as appropriate to execute the company’s IT security initiatives
Partner with the compliance team as appropriate to execute the company’s compliance initiatives
Manage communications/messaging related to controls and issues to regional, senior leadership and audit committee of the board of directors

106

Global Process Owner Resume Examples & Samples

Defining and establishing consistent end to end process, KPIs and targets
Acting as a primary liaison between GBS and the business units and functions to generate demand for services, negotiate SLAs, and identify leading practices
Leading respective process committee
Proactively participating in the GBS governance processes
Providing leadership and support to ensure the implementation major GBS process and technology improvement initiatives
Significant years of experience in process area with strong knowledge of the end-to-end process
Experience working in a GBS and/or process-driven environment
Experience managing teams; remote management preferred

107

Global Process Owner Resume Examples & Samples

Develop and implement a roadmap to improve and standardize the OTC processes globally; including scoping, change management, master data standards, and deployment activities
Partner across teams and geographies to conduct impact assessments, manage risks, issues, actions, escalations, stakeholder alignment, and deliverables while maintaining legal, policy and SOX compliance
Define a balanced scorecard and measure attainment to drive decision making and guide process optimization needs
Develop a multi year tool roadmap aligned with the SAP S4 HANA schedule
Communicate and own the engagement and communications with the broader organization
Perform continuous analysis to identify and prioritize high impact process improvements. efficiency opportunities, and cost saving opportunities
Assist in driving a positive internal/external customer experience and adoption of processes
Communicate with all levels of the organization on initiative progress and performance issues
Leverage the bottoms up planning and transformation office to drive initiatives
Act as the "voice" of the process for constituents
Strong end-to-end thinking with process orientation, and an ability to develop enterprise wide solutions
A continuous improvement mindset with a strong understanding of enabling systems
A high level of organization, planning and prioritization with an attention to detail
Strong conflict, negotiation with demonstrated influencing skills
An ability to create structure in complex and ambiguous situations
Ability to motivate others, often virtually
Strong understanding of the OTC organization and processes
High energy and a strong desire to learn
Strong project management skills with an ability to lead by influence
Significant experience leading and driving change
Significant travel required during periods of implementation and scoping, total travel dependent on location

108

Regional Business Process Owner Manager Resume Examples & Samples

Support growth of the business by ensuring provision of consistently high performing cost base & service for the customer
Implement product enhancements onto the network in region that aligns to global priorities, and migrate customers to standard operating model & systems with support of Regional Operations Manager and supporting teams
Deliver continuous Improvement, First Choice and Quality programs, and own/drive global standardization across all partners, countries & regions
Provide market competitive process lead times, service across the network
High level of partner & customer product experience satisfaction
Drive customer workshops to identify process improvements, alignments to operational standards
Ensure customer solution design is in line with standard and define other process if applicable
Lead and support customer workshops with regards to process improvement and innovation
Deliver a best in class operational capability by continually improving service & productivities across customers
Drive standardization of the Global SL business processes & incorporation of best practices
Manage the approval process around product enhancements & innovation
Supportimplementation of new customer business & new product development/services

109

IT Process Owner Resume Examples & Samples

Steady state ownership of processes across the IT enterprise
Execution of the process governance structure to include how changes to the process are submitted, tracked, approved, and communicated
Approve, design and implement process changes and integrates process into the IT Organization, Third Party Providers, and Overseas/Offshore resources and Governance structure
Negotiate with other IT Process Owners within the IT Service Management Office regarding required updates
Identify and initiate process improvement while ensuring up-to-date documentation across the organization
Work with IT Service Management Tool Owner for approved changes to the process
Set Key Performance Indicators (KPIs) for owned processes
Define and Implement reporting and provide analysis of reports to communicate process adherence
Identify areas for process improvement and escalate issues with process adherence
Process Education both internally and to external providers through the following; continuous training; providing current documentation; and communicating updates on processes and the governance structure
Bachelor’s Degree or Equivalent Work Experience
4+ Years of experience working in IT, preferably in IT Service Management
Experienced with IT Process Design, Implementation and Ownership
Experienced with IT Outsourcing activities
Experienced with managed service environments
Strong working experience with with all aspects of functional IT areas
Experience with Project Management, Business Systems, and Process Planning a huge plus
ITIL Certification preferred but not required
Lean Six Sigma experienced preferred by not required

110

IT Process Owner Resume Examples & Samples

Design and implementation of processes in the IT environment surrounding problem, change, risk, & configuration management
Implementation of the process governance structure to include how changes to the process are submitted, tracked, approved, and communicated
Provides approval of process changes and integrates process into the IT Organization and Governance structure
Integrate IT Processes into IT Organization, Third Party Providers, and Overseas/Offshore resources
Ensure integration between processes in the environment
Identifies and initiates process improvement while ensuring up-to-date documentation across the organization
Setting Key Performance Indicators (KPIs) for owned processes
Defines and Implements reporting and provides analysis of reports to communicate process adherence

111

Business Service Portfolio Management Process Owner Resume Examples & Samples

CMDB
Data Center Operations and their corresponding supporting Technologies
Proven track record building and leading teams
Experience working across multiple teams in a complex matrixed organization

112

Business Process Owner Resume Examples & Samples

Degree in business or engineering
Experience leading business process improvement projects, involving information systems tools
Minimum 3 years' experience in process improvement related role
Strong functional knowledge and experience as a user of business information tools including SAP ERP
Strong business acumen and Subject Matter Expert level in several of the following areas: Sales, Engineering, Project Management, Manufacturing, Finance, Supply Chain, Logistics and Quality
Lean Certification or Six Sigma Black Belt with minimum 1 year of experience applying methodologies
PMP/PMI Certification a plus
Specific experience writing functional specifications for Engineering tools, CAD programs or Configurators
Specific experience as an SAP Master Data Governor
SAP associate certification in one: SD, MM, CO, PS or PP or able to attain certification within 12 months
Demonstrated consistent success in a complex and multi-site team-based environments
Change Agent with strong people skills including conflict resolution
Solid analytical, statistical, project management, interpersonal and problem-solving skills

113

Global Process Owner Resume Examples & Samples

Establishes vision for Supply Chain Function 2-3 years ahead
Leads Transformational Change
Aligns with, and contributes to, Cloud Apps road map
Integrates people, process, policy and technology
Drives end-to-end effectiveness, efficiency and relevance
Proposes Acquisition Implementation direction
Coordinates with Business Leaders on priorities and direction
Extensive experience in Forecasting, Materials Management and/or Purchasing
Experience in implementing some or all of the following Oracle Value Chain Planning applications
Real-Time Sales and Operations Planning
Advanced Planning Command Center
Inventory Optimization
Advanced Supply Chain Planning
Collaborative Planning
Global Order Promising
Rapid Planning
Operational experience with the planning an/or execution function in a high tech environment is a distinct benefit
Extensive experience in Business Process Improvement in a multinational organization
Experience of business transformation driven by process improvement
Excellent Stakeholder Management Skills: building and maintaining relationships with senior level stakeholders, displaying sound business judgement and effective influencing
Excellent analytic skills

114

IT Process Owner Resume Examples & Samples

Approve, design and implement process changes and integrate process into the IT Organization, Third Party Providers, and Overseas/Offshore resources and Governance structure
Experienced with IT Process Design changes, Implementation and Ownership
Strong working experience with all aspects of functional IT areas

115

Regional Process Owner PP T&E Processes & Systems Resume Examples & Samples

Single-point owner (RPO) for T&E process and systems, accountable for building, standardizing and maintaining Travel expense, Corporate Card & Procurement card processes throughout the business operating model in the EMEA region
Responsible for the end-to-end strategic and transactional T&E processes as it relates to finance, PSM operations, people, technology, data and performance management across the region
Oversee the day to day T&E activities performed by the outsourcing team
Work with the retained organization across the other regions
Provide excellent customer service by proactively managing issue resolution
Drive process improvements and re-engineer T&E procedures toward a global standard solution
Manage retained T&E functions including, Corporate Card and P-card administration, Policy review and Compliance and Monitoring reporting and team of query resolution specialists
Oversee on boarding of SDP and ongoing training to ensure a structured Transition of the EMEA T&E function
Conducts regular one-to-ones with SDP Regional equivalent to review performance, give and receive feedback and assist on the T&E transactional operations
Oversee on boarding of SDP and ongoing training to ensure a structured Transition
Conducts regular one-to-ones with SDP Regional equivalent to review performance, give and receive feedback and assist
Manages a team of 3 Query resolution/ Trouble shooter experts; liaising with our SDP in Calcutta and Bucharest and also Baxter employees on all issues relating to Auditing of T&E and P Card and Corporate Card Management
Responsible for the roll out of the new Global P card programme
Support the BPO on the Globalization and Standardization of Corporate Cards/Meeting Cards/BTA P& Ghost Card
Work with the BPO and PSM to integrate the new corporate card liability programme in EMEA/ECEMEA
Support the rollout of Concur to all legacy Gambro and Finance manufacturing sites
Preparation of quarterly Compliance and monitoring reporting for the EMEA FLT & SMT
Collaborate with the Global Process Owner and SDP RPO in identifying and executing process improvement initiatives
Provide input to align process objectives, share best practices, and identify improvement opportunities cross-functionally across finance and PSM functions
Manage execution of responsible T&E process areas retained and outsourced and ensure the process operates efficiently and effectively
Escalate process issues to respective affiliate in a timely and structured approach
Support the SDP with Audit requirements & VAT reclamation process
Experience leading teams to results
Strong interpersonal skills and ability to communicate with diverse groups and individuals
Ability to form and lead Regional teams focused on process redesign
Strong process mindset, lean or six sigma experience, driving and end-to-end process mindset
Ability to work in a high-performing team environment; capable of working collaboratively in a cross-divisional team environment
Proficient Concur user with knowledge of background and administration of the system
Experience with preparation and presentation of Compliance and monitoring reporting to a SLT

116

Regional Process Owner PP AP Processes & Systems Resume Examples & Samples

Single-point owner (RPO) for Accounts Payable process and systems, accountable for building, standardizing and maintaining accounts payable processes throughout the business operating model in the EMEA region
Responsible for the end-to-end strategic and transactional accounts payable processes as it relates to finance, operations, people, technology, data and performance management across the region
Oversee the day to day accounts payable activities performed by the outsourcing team
Work with the retained organization across the Americas
Drive process improvements and re-engineer accounts payable procedures toward a global standard solution
Manage retained accounts payable functions including Vendor Master Administration, administration, mailroom operations, Data administration team and a team of query
Oversee on boarding of SDP and ongoing training to ensure a structured Transition of the EMEA Accounts Payable function
Conducts regular one-to-ones with SDP Regional equivalent to review performance, give and receive feedback and assist on the AP transactional operations
Works to ensure that SDP creates a workplace culture that is consistent with Baxter’s vision and values
Act as the regional DPO Finance lead; to ensure that countries achieve the targeted improvements and implement the guiding principles
Consolidate local DPO reports (KPI tool, negotiation trackers)
Work with P2P BPO and PSM to roll out the invoicing module in COUPA P2P tool for EMEA
Work with P2P BPO and PSM to role BSM tool in EMEA and standardise the current regional process
Act as EMEA Vendor data steward, working cross functional with finance/MDM & Procurement
Manage the legal and statutory documentation retention and archiving to ensure compliance regional
Working with the other Regional Process owners to establish global strategy for P2P and develop, execute and implement specific strategies Globally Working with the other Regional Process owners to establish global strategy for P2P and develop, execute and implement specific strategies globally
Establish and manage metrics to measure service performance, quality, and customer satisfaction for end-to-end Procure to pay process management
Collaborate with the P2P Global Process Owner and SDP RPO in identifying and executing process improvement initiatives
Manage execution of responsible P2P process areas retained and outsourced and ensure the process operates efficiently and effectively
Lead team members to promote value added activities by consistent and regular meetings to discuss current activities in scope. Focus on exceeding customers’ demands through regular meetings with customers to understand demands and provide this feedback to SDP
Support the SDP with the period close process
Perform review of root cause analysis developed by the BPO to determine causes of missed performance metrics
Strong business acumen and professionalism with the ability to interact effectively with colleagues in all functional areas of the company
Ability to identify business issues/opportunities and to frame business questions
JDE experience required; prior experience in Procure-to-Pay process transitions preferredAbility to communicate in fluent English both verbally and in writing
JDE experience and prior experience in procure to Pay, workflow systems, and Procurement systems both Direct & Indirect and OCR
Strong technical knowledge of systems integrations and interfaces
This role will require frequent international travel – up to 70% time in first 18 months. Frequent travel required to our SDP partner locations in Kolkata and Bucharest, also travel to other regional SSC’s in Costa Rica and APAC may be required to align with other RPO

117

ROC LRD Global Process Owner Resume Examples & Samples

Own how the Global E2E One Finance Record Processes are implemented from an LRD perspective for the following process areas and align with the Accenture and Client Record Global process owners in any required deviations or exceptions
University Degree in business, finance or equivalent qualification would be preferable
Qualified ACA, ACCA, CIMA
Minimum 6 years financial/statutory accounting experience including having played a central role in a financial reporting or statutory accounting team, demonstrating ability to prepare management and financial accounts to external audit, SOX and Internal Controls and Compliance standard
Multinational and Multicurrency experience a distinct advantage
Excellent working knowledge of MS Excel, working knowledge of SAP would be an advantage

118

Process Owner, Incident Resume Examples & Samples

Design, implement and maintain the Incident process globally
To define, implement and analyze process performance reports to identify process improvement areas and propose corrective actions and measurements
Prepare training material and conduct trainingsessions on demand and help in lifting the process maturity of the organization
Continuously improve the process, procedures and other aspects related to Incident Management and reinforce their implementation across the organization
Work closely with the IT Operations teams providing timely support to end users and customers
Continue the buildup/implementation(globally) of the processes and tools for Incident Management
Responsible for the end-2-end ownership of the incident process and support the Incident Manager in coordination of all incidents throughout their lifecycle, including the below activities
Number of Incidents within the agreed response times
Number of Incidents within the agreed resolution times
Incident Backlog
On time reporting
Progress of the Process Improvement Plan Delivering within the agreed limits of budget, time and quality
Several years of experience with designing, implementing and maintain processes – preferably ITIL based processes
2-3 years of having used a Service Management tool, preferably ServiceNow &/or Remedy
Preferably deep knowledge of ITIL processes, certified in ITIL V3, preferably OSA or Service Operations
Well-developed presentation and facilitation skills
Experience in facilitating change, including collaboration with senior-level stakeholders
Demonstrated the ability to work proactive and show “can-do” attitude
Ability to analyze, critical reasoning, problems solving skills and having the ability to manage complex situations, maintain a helicopter view and yet go into details, if need be
A result-oriented approach to work and an ability to motivate others to deliver results
Global mindset

119

Process Owner Control Management Resume Examples & Samples

Quality, Day 2 and MCA Oversight
MIS and Reporting
Vendor Governance Support
Invoicing
UAT Support
Manage key process controls
Understanding of operational process and their relationships across the organization both onshore and offshore
· Tertiary education in related field is preferred however not essential

120

Senior Process Owner Resume Examples & Samples

Have a working knowledge of Dimension Data contracts and setup in ITSM
Understand next steps and the SLS and OLA clocks in ITSM and start and stop conditions
Have sufficient technical ability to extract data from the ODS and analyse data quality and processes flows from ITSM tickets and produce CSA reports
Provide guidance and inputs to more junior staff and peers in the team and on the floor
Create process presentations and do ad-hoc technical training on process and interactions with ITSM
Create SMSO process training
Perform CSIs, look at cost reduction opportunities and process compliance improvement
Understand the ITSM ticket fields and field usage and combinations there-of

121

Enterprise Service Management Process Owner Resume Examples & Samples

Develops and manages the roadmap for the evolution of the Process
Defines and implements best practices and standards to improve Process execution efficiency and to support a collection of up-to-date and inter-related metrics about IT infrastructure, applications, and business services to ensure data reliability, durability, and availability
Serve as a consultant to the Group/Division stakeholders for service management processes to enhance and improve support by eliciting business, functional and technical requirements & designing solutions for implementation into Thermo Fisher ITSM tools (ServiceNow, HP PPM, etc)
Executes the Enterprise policy and process in adherence with global and local requirements resulting in the provision of stable and reliable IT Services
Acts as liaison to Global IT groups to promote value and benefits of ITIL processes
Explains ServiceNow functionality and capabilities to IT and business partners
Supports the development, improvement, operational delivery, and governance of ITSM processes and tools
Transforms business requirements into system specifications
Performs testing for specific features where configuration is required
Facilitates User Acceptance testing
Provides ad-hoc systems support as necessary
Documents technical, functional, process, user manual and training
Facilitates user training
Coordinates and manages the day-to-day process activities, workflows and work instructions
Drives implementation of standard execution of the process across the Thermo Fisher enterprise
Continuously improves Service Quality (measured through KPI improvements)
Supports Process reporting (KPIs, SLAs, OLAs) and presentations as needed
Enacts system audit practices and conduct audits to ensure data integrity
Leads process integration efforts with other ITSM processes
Manages escalations within the process
Ensures that processes and sub-processes are compliant with GxP, SOX, HIPAA, PCI and any other legal or regulatory controls
Supports design, development, and implementation of automated processes for gathering, populating, and maintaining process data
Drives Service Management best-practices and ITIL process standardization across teams
Ensures all reporting and data is delivered in a timely manner
Maintains and improves process effectiveness (quality), process efficiency (cost), process performance (throughput) and process vulnerability (security)
Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Process
Works with external partners and third party suppliers whenever necessary to support the Process
Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable
ITIL Foundations V3 certification required
ServiceNow and/or Certified Business Process Analyst (CBAP) certification preferred
Minimum of 5 year of experience with ITIL oriented (operational or service management) processes, tools and governance models for service desk, service catalog, configuration management, problem management, incident management, demand management, service level agreement management and capacity management
Demonstrated experience with industry leading, ITIL based processes that support effective Service Management, management of public, private and hybrid cloud and the “as a service” ecosystem
Minimum of 3 years’ experience designing processes and workflows within ServiceNow
5 years of experience in a similarly complex technical organization
Excellent documentation skills including (process flow documentation) required
Able to understand and complete tasks independently

Download Process Owner Resume Sample as Image file

Related Job Titles

Business Process Specialist Resume Sample

Process Technician Resume Sample

Process Engineering Resume Sample

Process Developer Resume Sample

Process Leader Resume Sample

Process Executive Resume Sample

Process Improvement Resume Sample

Manager, Process Resume Sample

Process Development Resume Sample

Specialist, Process Resume Sample

Lead Process Resume Sample

Process Control Resume Sample

Browse More

Process Owner Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Process Owner resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Global Process Owner Resume Examples & Samples

Global Business Process Owner Resume Examples & Samples

Global Process Owner Resume Examples & Samples

Principal Problem Management Process Owner Resume Examples & Samples

End to End Process Owner Personal Lending Resume Examples & Samples

Group Intercompany Unit-intercompany Process Owner Analyst Resume Examples & Samples

Treasury Global Process Owner Resume Examples & Samples

Claims Process Owner Resume Examples & Samples

Itsm Process Owner Resume Examples & Samples

LP Operations Business Process Owner Resume Examples & Samples

Principal Problem Management Process Owner Resume Examples & Samples

MS / FIN Process Owner Resume Examples & Samples

Process Owner Resume Examples & Samples

Global Process Owner Resume Examples & Samples

GBS Global Process Owner Resume Examples & Samples

Master Data Process Owner Resume Examples & Samples

Service Regional Business Process Owner & Central Operations Resume Examples & Samples

Risk Data Control Process Owner Resume Examples & Samples

Process Owner Resume Examples & Samples

Global Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Director Global Process Owner Resume Examples & Samples

General Ledger & Fixed Asset Global Process Owner Resume Examples & Samples

Process Owner Resume Examples & Samples

Process Owner / Manager Resume Examples & Samples

Business Process Owner, R&D Resume Examples & Samples

Business Process Owner Signage Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Contact Center Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Cdi-global Quality Business Process Owner Trackwise H Resume Examples & Samples

Global Process Owner Resume Examples & Samples

Process Owner Resume Examples & Samples

Global Growth & Innovation Process Owner Resume Examples & Samples

SS Senior Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Senior Manager Global Process Owner Resume Examples & Samples

Business Process Owner Resume Examples & Samples

Global Process Owner Resume Examples & Samples

Global Process Owner PP Resume Examples & Samples

BSC Business Process Owner CPI Resume Examples & Samples

Global Process Owner Resume Examples & Samples

Completion Process Owner Resume Examples & Samples

Senior Manager Global Process Owner PP Resume Examples & Samples

Change Control & Periodic Product Review Process Owner Resume Examples & Samples

Business Process Owner, Operations Resume Examples & Samples

Global Process Owner Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume