IT Production Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the it production support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

I Dare

Itzel

Dare

3135 Johnny Drive

Boston

+1 (555) 383 8204

3135 Johnny Drive

Boston

Phone

p +1 (555) 383 8204

Experience Experience

Dallas, TX

IT Production Support

Dallas, TX

Schulist Inc

Dallas, TX

IT Production Support

Working familiarity with .net services and/or SSIS packages
Investigate incidents and work out short/mid/long term solutions with relevant teams, and review them periodically
Provide release coordination and communication leading up to, during and after deployment
To work with infrastructure team on capacity planning and effective system monitoring
Be client focused and maintain good working relationships with clients
Use technical expertise and system knowledge to understand and manage priorities and scheduling conflicts
Conduct testing, provide UAT support and handle production rollout

New York, NY

Finance IT Production Support ETL

New York, NY

Hermann-Braun

New York, NY

Finance IT Production Support ETL

To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
Work as support analyst to provide hands on support to financial systems and its interfaces
Provides help to identify problems, aid in implementing the solutions, and providing continuing support
Maintaining Knowledge Management
Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
Professional Ethics Compliance and Risk Management
KPI statistics relating to individual / teams capacity, performance and CSI

present

Chicago, IL

Senior Manager IT Production Support

Chicago, IL

Abshire-Beer

present

Chicago, IL

Senior Manager IT Production Support

present

Lead the management Support within the Information Management production environment by
Mentor, and develop staff on a global level, and foster a positive environment for staff development
Provide oversight/focus on the timely delivery of the Bank’s regulatory reports for OSFI to the business users
Provide necessary help in project life cycle
Manage assigned staff by providing work plans, determining priorities, and setting performance expectations, monitoring performance, providing feedback and coaching including timely preparation of performance appraisals. This also includes recruiting qualified staff and providing backup support to senior management
Team Performance
Provide technical support for Information and Security control team

Education Education

Bachelor’s Degree in Computer Science

University of Central Florida

Bachelor’s Degree in Computer Science

Skills Skills

Good hands on knowledge of Business Objects
Excellent analytical and communication skills including ability to provide clear and concise status to senior management / summarise key messages
Problem solving mind set and solution-enabler - Ability to identify problems, make decisions and drive solutions
Knowledge of scheduling tools � Autosys or cron
Knowledge of PeopleSoft GL/TSL will be
Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
Hands on knowledge of Database Oracle
Good hands on experience of Informatica/ETL is desired
Ability to inspire co-operation and co-ordinate activities across teams
Pragmatic, able to adapt to various situations and applications, ready to work under pressure

Create a Resume in Minutes

7 IT Production Support resume templates

Read our complete resume writing guides

ILM UK IT Production Support Manager Resume Examples & Samples

Support key clients and creative staff on shows. Manage, engineer and implement technical solutions in support of production and leverage vendors / Lucasfilm technology teams as needed
Ensure technology operations are running smoothly, and drive to improve overall processes in line with client expectations
Work with Lucasfilm IT / Security teams to ensure alignment around technology, as well as understand and implementing security best practices
Manage IT Production Support Technician, delegating workload as needed to ensure client satisfaction and act as their point of escalation
5 years of production support experience. Fast-paced, high pressure, production environment experience is required
Proven track record managing film production / post production facilities, including examples of solving problems on the fly / working to tight deadlines
Friendly, approachable and a “can do” attitude
Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production
Exceptional level of communication- listening, understanding and effective communication to demonstrate to the client that you can solve their problem
Self-starter, energetic, strong organizational skills and ability to prioritize workload
Proactive approach to supporting technology- demonstrate you can prevent problems, vs reacting to them
Staff management experience
Able to lift 50lbs on a regular basis
Ability to manage time effectively, and triage and prioritize based on production needs
Ability to manage vendor relations / coordinate work across multiple groups
Demonstrated ability to drive to production deadlines
Detailed, methodical approach to troubleshooting and resolving issues
Hardware familiarity with consumer level technology (MacBook, etc)
Understanding basic network security concepts, architectures
Strong Mac knowledge, OS X Server a plus
Intermediate Windows Knowledge
Production / Editorial Applications / Equipment, ie: Avid

ILM UK IT Production Support Technician Resume Examples & Samples

Provide primary technical support on behalf of IT to all production employees, and escalate issues accordingly with Support Manager / Vendors / IT groups
2-4 years of desktop support experience. Fast-paced, high pressure, film / TV production environment experience is required
Friendly, approachable and a “can do” attitude
Rapid response to technical challenges- must be able to “think / act quickly” to resolve new technology needs for production
Exceptional level of communication- listening, understanding and effective communication to demonstrate to the client that you can solve their problem
Awareness of own capabilities and when to escalate for assistance/information/approvals
Ability to manage time effectively, and triage and prioritize based on production needs
Familiarity with both consumer level technology (MacBook, etc) and HP workstations
Network Switch Exposure- understanding basic network security concepts
Intermediate Windows Knowledge
Scripting experience and task automation experience a plus

Lucasfilm Ltd IT Production Support Technician Resume Examples & Samples

Maintain production servers as per best practices
Ensure that all data is secured and archived as appropriate
Regularly test recovery process to ensure production expectations around disaster recovery are met
Recommend / develop / implement technical solutions to production as needed - work to meet specific deadlines
Experience working in a desktop role. Fast-paced, high pressure, film / TV production environment experience is required
Proven track record supporting film production / post production facilities, including examples of solving problems on the fly
Self-starter, energetic, strong organizational skills and ability to prioritize workload
Proactive approach to supporting technology- demonstrate you can prevent problems, vs fix them
Able to lift 50lbs on a regular basis
Detailed, methodical approach to troubleshooting and resolving issues
Very strong Mac knowledge with all Mac products, from iphones to Mac Pro systems
Familiarity with film Production applications
Experience with A/V equipment in a production environment

Regional Global Financing Services IT Production Support Lead & Global Resume Examples & Samples

This role will require working with Business, Support and Development teams to ensure a high quality service & swift resolution of issues
This is a direct Business facing (and on occasion Client facing) role, and the candidate must be comfortable talking to, and presenting to, senior Business management
As well as being 'hands-on' with day-to-day requests and incident resolution, a large part of this role will involve Problem Management, with the aim of ensuring significant stability and workdriver improvements over the next 12 months
A significant element of this role, relates to management of our outsourced support teams. The expectation is that the successful candidate will drive the team to ensure ongoing service and process improvements & challenge the status quo. It is for that reason that experience of managing a team is a pre-requisite for this role
Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as MIS reporting & other centrally driven project initiatives as needed (BCM tests, Infrastructure weekends, etc)

Senior Manager IT Production Support Resume Examples & Samples

Lead the management Support within the Information Management production environment by
Overseeing an offshore team of 5 resources who are responsible for executing production jobs 24*7 and keeping the lights on
Managing the execution of the load schedule via offshore team that is published to the business users and ensure all the key deliverables and SLAs (Service Level of Agreement) are met
Manage OSLA and SLA on applications and servers
Execute plan for optimization of Operation’s infrastructure and applications
Complete understanding of change process and related systems/ technologies to deliver changes to the test environments
Participate and assist with rollout support during an implementation; this includes full support during software installations, upgrades and administration
Provide necessary help in project life cycle
Provide technical support for Information and Security control team
Provide technical and analytical help in complex Data analysis and Data fixes
Responsible to manage and maintain all the documents/logs that is required to be produced to the auditing team
Provide weekly/monthly status reports to the appropriate level of senior staff
Compliance and Risk Mitigation
Provide oversight/focus on the timely delivery of the Bank’s regulatory reports for OSFI to the business users
Review problem diagnosis and resolution provided by the support team
Leading the coordination and resolution of moderate/complex escalations which arise due to system, applications or which arise during production data loads
Provide timely escalation of complex problems, outages to the appropriate level of senior staff; Identifying the need for documentation and update department procedures with approval from the senior team
Leads/plans the scheduled (annual) disaster recovery activities by coordinating with external and internal teams the plans and responsibilities associated with this exercise. Monitors the entire process to ensure the correct processes and activities are in place
Provide high level support to escalations from Level 2 production support calls
Communicate with software vendors for technical support
Participate in scheduled disaster recovery activities
Relationship Management (Users/Clients, CSR and Project teams)
Accountable for numerous medium level relationships within the organization (EIM/Business Lines and Vendors)
Provide input and consulting support on large-scale and complex projects, including road maps to define support requirements
Provides high level information to technical audiences on technical and specialized issues to business audiences
Expert ability to explain production support issues by guiding and consulting to CSR and Project teams to ensure on-going CSRs and projects are in alignment with the load schedule
Collaborate with users on requested activities (e.g., purges, installs, enhancements, new system set ups and back out processes)
Collaborate with QA and testing team
Team Performance
Mentor, and develop staff on a global level, and foster a positive environment for staff development
Contribute to the vision and plan for the achievement of the Unit’s future goals, devising high level plans to achieve them that involve multiple business lines/countries
Develop the skill level of direct reports and staff in order to continue their long term development, and in order to ensure solid succession planning and the overall success of the department
Participate and co-ordinate to resolve the identified bottlenecks/degradation in the performance
Manage assigned staff by providing work plans, determining priorities, and setting performance expectations, monitoring performance, providing feedback and coaching including timely preparation of performance appraisals. This also includes recruiting qualified staff and providing backup support to senior management
Initiating and providing leadership to the team
Provides technical expertise, guidance, advice and knowledge transfer to all staff in the team on all aspects of production support, tools and software
5-8 years of equivalent work experience, ideally within the financial industry
5 years of working knowledge of testing methodology and processes, with strong data analysis and data quality assessment skills
Thorough working knowledge of AIX Operating Systems, Unix, Windows, DB2, and Informatica
Working hands experience and knowledge of SAS tools
Experience with software development lifecycles
Experience working in a Production environment and ETL methodology
Good working knowledge and understanding of the Bank’s Retail Products and Services will be an asset
Has proficient understanding of operational Data Warehouse environment (i.e., operating systems, application systems, terminology, infrastructures, libraries, programs, processes and procedures)

IT Production Support Resume Examples & Samples

To provide application support to operations, compliance, finance, middle office and research user groups
To work with user departments for requirement gathering on BAU enhancement or project work
To maintain high performance and availability of production environment
Liaise with users to ensure that operational issues are resolved on a timely basis and that correct actions are taken
To manage incident resolution and reporting
To manage vendor on support and system enhancements
To work with infrastructure team on capacity planning and effective system monitoring
To coordinate with infrastructure, development teams and vendors on system implementation, release and deployment
Conduct testing, provide UAT support and handle production rollout
Be client focused and maintain good working relationships with clients

IT Production Support Resume Examples & Samples

Support and Maintain key clinical systems supporting thousands of Humana associates in their day to day jobs
Identify and develop software/data fixes as needed
Analyze system and database growth to drive capacity planning and management
Optimize production databases, stored procedures, and jobs
Triage and troubleshoot any significant system issues or outages
Bachelor’s Degree in Computer Science, Information Systems with 3 years of equivalent experience
Prior experience troubleshooting and tuning large MS SQL databases
Working familiarity with .net services and/or SSIS packages
Development or support experience using Visual Studio, ASP, XML, HTML and SQL
Comprehensive understanding of SDLC
Experience working in Agile and/or Waterfall methodologies
Professional experience working with Ignite, Redgate, or other database management suites
Experience working with monitoring systems such as CA Spectrum, BSM/HP Openview
Experience working with clustered databases and database replication systems

Finance IT Production Support ETL Resume Examples & Samples

Provide hands on production support
IT Delivery/Control/Process/Stability
Responsible for the proper functioning of existing services and infrastructure
Provides help to identify problems, aid in implementing the solutions, and providing continuing support
To work with end-users to solve issues and fix technical problems
To work under the guidance of senior Support Analysts
The duties of Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
KPI statistics relating to individual / teams capacity, performance and CSI
Professional Ethics Compliance and Risk Management
Industrialising the different processes
Maintaining Knowledge Management
Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
Work as support analyst to provide hands on support to financial systems and its interfaces
Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
To provide batch support, health checks at the start of the day/end of the day
To create, update, amend relevant production support documentation
To use firm standard support tools and processes
To provide weekend support related activities in partnership with other team members
To deploy code/configuration change/releases into the pre & production environments
To work as strong team player
4 � 6 years of experience
Bachelor�s degree in Computer Science, Engineering or related fields
Experience of functional/technical support / investment banking environment desirable, other industries will be considered
Good hands on knowledge of Business Objects
Good hands on experience of Informatica/ETL is desired
Knowledge of PeopleSoft GL/TSL will be a plus
Hands on knowledge of Unix/Linux skills including Shell/Perl scripting
Hands on knowledge of Database Oracle
Knowledge of scheduling tools � Autosys or cron
Experience of monitoring software and maintaining\improving rulebases
Hands-on experience of using tools such as Service Now - Desirable
Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
Knowledge of ledger based systems will be a plus

IT Production Support Specialist Resume Examples & Samples

Leading/managing the technical, scheduling, and workflow components of small to medium sized technical projects/initiatives. This includes such tasks as interacting and negotiating with other departments and organizing and providing status updates
Automating existing processes using enterprise batch scheduling tools such as CA-WLA
Creating and Maintaining Production Standards and Guidelines framework
Integrating and Collaborating with geographically and culturally diverse cross-functional teams in supporting operational activities, new initiatives, and change & incident management
Managing and resolving conflicting priorities, and negotiating realistic timelines requiring minimum supervision
Providing Project development teams with best design and workflows using the latest scheduling tool features and best practices
Participating in planned changes and working with the IT project teams to ensure a smooth support transition from the project implementation teams to Production
Supporting offshore team on a 7x24 support basis for batch failures or escalations
Developing and coordinating in-house technical training to improve overall employee awareness, response time, and technical readiness
Energetic and innovative
Can demonstrate a critical thinking process
A good understanding of project lifecycle
A minimum of 3 - 5 years relevant industry experience
The ideal candidate will excel in data gathering and analytical/problem solving skills
Ability to adapt quickly and easily to changes within the business
Ability to work independently or in a team environment on larger projects
Excellent organization, planning and time management skills
Experience with workflow design and batch processing using CAWLA or equivalent scheduling tool
Experience supporting UNIX, SQL and Windows based applications
Well versed in ITIL, SDLC and Compliance

IT Production Support Resume Examples & Samples

Maintain clients' trading connectivity, including setup, deletion and reporting
Manage and monitor alerts of critical trading systems
Investigate incidents and work out short/mid/long term solutions with relevant teams, and review them periodically
Collect and communicate business requirement with users
Perform QA and support UAT for the system changes, and review the release plan
Develop and maintain automatic reports to business by scripts
Share workload with team

IT Production Support Lead Resume Examples & Samples

Day to day vendor management ensuring SLA’s and KPI’s are being adhered to
Responsible for working with vendors for Incident and problem management
Provide Application and System support for Maestro and SuperSystem with the core/vendor team
Handle and address business communications and new requirements
Coordination and engagement with delivery team, IT cross functional team and business
Responsible for operational improvements initiatives
24/7 On-call for production issues/incidents and escalations
Coordinate production issues, including high level impact analysis of change on all systems and business areas in order to recommend appropriate solutions
Manage production issues and work with Vendor to come up with work-around solutions to ensure an uninterrupted production stream
Assist in defining software change plans, including scoping, scheduling and implementation
Conduct systems analysis of organizational needs and goals for the development and implementation of application systems
Reviews release notes, relevant documentation and participates in code reviews
Provides application and Business support ensuring appropriate application testing, system integration testing and post-implementation review of new/ changed applications
Manage compliance with Rogers for security and SOX requirement for the application
Develops domain expertise in specific business/technical skills, tools, and techniques
Extends understanding of business and ITS strategies, drivers, and processes at the project to department level
Extends awareness of risks associated with application development potential impacts, incorporating risk planning and mitigation

IT Production Support Resume Examples & Samples

Assists in design and development for applications that support monitoring, error detection, scripting and fulfillment. Assists in setting and documenting requirements
Monitors and supports developed applications. Anticipates impact of changes/additions on system to ensure quality of system. Participates in support and troubleshooting the environment by monitoring and analyzing system performance using database and server log information
Supports FTP administration including, set up of new users, file transfer scripting, troubleshooting and monitoring
Documents processes and recommends process improvements. Responds to suggestions and problems as reported by users, system error reporting and monitoring. Gains full understanding of each issue, then documents, investigates and resolves it, while involving appropriate parties and providing status updates
Provides on-call support for production systems
Keeps technical management and account team informed about progress, problems, and activities. Keeps peers informed about changes, improvements, etc. that might affect them. Documents and communicates system or framework enhancements
Provides support to customers via telephone, written correspondence and face-to-face meetings. This includes answering questions and consulting on application support, data issues, access issues, training questions, etc

Associate Analyst IT Production Support Resume Examples & Samples

Serve as a liaison between the IT Self Service Products team and the Internal/External matrix partners to determine prioritization of items, participate in business requirements development, assist in testing fixes and enhancements, and participate in production implementations
Participate and assist in the overall product development lifecycle through the phases of Discover, Define, Develop and Deliver
Identify Product Quality metrics that are met and/or exceeded by continuous improvement to ensure minimum disruption of business functions
Work with broader technical team and business partners to reproduce issues and document root cause analysis
Participate in the User Acceptance Testing and Quality control process to validate end products meet the business vision
Bachelor’s Degree; Computer Science/IT or related discipline
Strong organizational, analytical and communication skills
Available for occasional overnight travel (20 to 30%)
Able to work flexible hours and be available for an emergency response on short notice
Must pass a ten (10) year background check and pre-employment drug test
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

IT Production Support Resume Examples & Samples

Maintain Microsoft IIS web environment consistency across all layers of the software development lifecycle. (DEV, QA, STAGE, PROD, etc)
Lead other initiatives to improve overall release quality, deployment and scalability
Partner with the development team to design and deploy reliable production software release and management processes
Implement the appropriate software release tools and processes to ensure accurate and repeatable releases
Deliver activities with a high attention to detail and adhere to aggressive timelines in a dynamic environment, thus ensuring on-time and effective delivery of high-quality releases
Work with cross-functional teams and stakeholders in other functional areas to support releases of varying size, complexity, and duration
Support various network, server, security and compliance projects where they intersect with the web environment
Partner with internal and external teams in support of the various web environments
Perform standard planned and ad-hoc emergency deployment of releases into production and non-production environments
Provide release coordination and communication leading up to, during and after deployment
Use technical expertise and system knowledge to understand and manage priorities and scheduling conflicts
Proactively identify, communicate and mitigate risks and obstacles
Availability and support that extends into late afternoons / evenings
Bachelor of Science in Computer Science, a similar technical discipline or comparable experience preferred
3-5 years of experience in configuration and deployment of Microsoft IIS/.Net applications
Strong Windows administration skills required
3-5 years’ experience in software change/release management where software releases are deployed to multiple environments as well as public-facing systems
3-5 years' experience in Production Web Support and Administration
2+ years of experience as a System Administrator of a service management application, such as ServiceNow a plus
1-3 years programming/development experience a plus
Specific experience in secure communications, certificates and hardened environments a plus
Experience with scripting tools such as PowerShell

Professional, IT Production Support Resume Examples & Samples

Five to eight years of experience in an applicable software development environment
Use skills as a seasoned, experienced professional to work on all phases of development within broadly assigned technical discipline
Able to translate conceptual ideas into projects and tasks
Able to translate business needs to technical requirements
Driven to excel in areas of technical expertise and expand base of knowledge
Business acumen to determine feasibility of customer requests
Customer oriented: meets individual commitments, works with the team to achieve team commitments, responds to request in a timely manner, willing to help
Coaching and teaching skills to mentor less experienced team members

Professional, IT Production Support Resume Examples & Samples

Requires BS Degree or equivalent work experience
1+ years of directly related IT support experience
Strong experience in excel- reformatting, importing files, etc
Desktop troubleshooting experiece
Strong understanding of internet explorer (multiple versions)
CoreLogic product knowledge preferred
Knowledge of web applications
Able to translate business issues into technical terms
System engineering, application development, and database skills
Organized, detail oriented

Professional, IT Production Support Resume Examples & Samples

Typically requires BS Degree or equivalent work experience
Typically has 5-8 years of directly related experience
Demonstrated leadership experience/skills
Demonstrated experience with BSM and Foglight
Critical decision making ability
Leadership experience during critical impact situations
Practical infrastructure and application monitoring product knowledge (i.e. AppDynamics, BigPanda, Sitescope, Splunk, Uptrends, NetIQ, BMC Patrol)
Experience with infrastructure outsourcers preferred (Vendor management)
Able to translate technical to business terminology
2-3 years of system administration experience (i.e. resetting system services, resetting memory application pools)

IT Production Support Supervisor Resume Examples & Samples

Leads development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues
Provides detailed production support information for internal/external clients, and deals effectively with issues that are complex, confidential and sensitive in nature
Provides status reporting to management for assigned shift
Manages production processing of all interfacing application products and services
Researches and evaluates new products and systems that could meet data center needs
Coordinates the installation and testing of operating system hardware and software
Knowledge of company software products
Experience in IT Support or IT Production Support required
Knowledge of mainframe and/or open systems operating systems
Proven project management and excellent communication skills
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

IT Production Support Intern Resume Examples & Samples

Job shadowing in other functional areas
N/A
0 GPA or above
Desired majors: Computer Science, Computer Engineering or related

IT Production Support Supervisor Resume Examples & Samples

Knowledge of ITIL fundamentals
Experience in incident, change, and problem management preferred
Experience in event management preferred

IT Production Support Manager Resume Examples & Samples

Leads development of innovation and strategic direction in application theories/principle concepts for a wide variety of production support issues
Provides lead representation for the Production Control area containing detailed information for outage situations with internal/external clients
Assesses risk and manages activities affecting the production environment
Manages the timely processing of daily production batch jobs running on multiple scheduling systems
Develops departmental budgets and tracks expenses to avoid bottom-line variances
Monitors Command Center access and security procedures
Participates in disaster recovery/business continuity and year-end processing activities as needed
Knowledge of mainframe and/or open systems operating systems (z/OS)
Prior experience supporting Windows Server 2012 R2 / 2016
Experienced in Disaster Recovery protocols and administering Client Server DR objectives
Prior experience working with mainframe monitoring tools
Prior experience working within Data Center environments (production support)
Proven project management and excellent communication skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management, individual contributors)
Excellent problem-solving, team, and time management skills

Financial Crimes IT Production Support Resume Examples & Samples

Bachelor's degree, technology certifications or equivalent work experience
Six or more years of experience in technology support,
Six or more years of computer technology applications and analysis
Eight or more years of experience with financial transactions monitoring and/or experience with regulatory compliance
Four or more years of experience working with incident/problem management applications
Four or more years of experience working with Oracle SQL Developer
Experience with Nice Actimize software
Experience with Windows operating systems, services and applications
Experience with Linux operating systems
Experience with Linux scripting
Experience in SQL/SAS for querying data and for data manipulation/transformation
Experience with web applications/web services

Leader, IT Production Support Resume Examples & Samples

Bachelor's or Master's Degree in Computer Science or other related field. Equivalent work experience will also be considered. MBA a plus
7+ years related experience in an applicable environment, such as managing a network operations center (NOC) or IT infrastructure operations
5+ years experience designing, deploying and operating monitoring solutions and products, such as BSM, BMC Patrol, BigPanda, SiteScope, PRTG, Uptrends, NetIQ
7+ years managing and actively contributing to Incident and Problem Management processes
7+ years of demonstrated leadership experience
Experience with managing outsourcing partners
Strong IT infrastructure knowledge
Ability to perform trending and identify areas of improvement
Ability to lead teams in a Matrix environment to achieve performance goals in IT Infrastructure stability
Passionate about current technological trends and how to apply that to the future vision of operations and best practices

Financial Crimes IT Production Support Resume Examples & Samples

*This positions requires on call and shift work ***
Four to five years of data analytics experience
Four years of PL/SQL experience
Four or more years of experience drafting and modifying advanced SQL queries to extract data
Experience with data base objects
Experience with transaction monitoring software
Experience with ETL/Data transformation tools
Experience in system and data analytics
Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets
Demonstrated project management skills
Experience with Linux/Unix and Windows OS