Support Production Resume Samples

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M Little

Maurice

Little

52504 Alexandrea Drives

Dallas

+1 (555) 772 1052

52504 Alexandrea Drives

Dallas

Phone

p +1 (555) 772 1052

Experience Experience

Dallas, TX

Production Support Technician

Dallas, TX

Ritchie, Ernser and Schimmel

Dallas, TX

Production Support Technician

Maintains scheduling system and new/improved work procedures for processing environment
Maintains the scheduling system and new/improved work procedures for the processing environment
Perform other duties as assigned, which may include acting as a backup for other responsibilities or working on special projects
Production Department Support: Conference A/V support and troubleshooting, Updating development kits; manage PD folder structure on fileshare
Assist in the development and maintenance of Standard Operating Procedures, and adhere to them in every function
May identify new tools, technology or processes that improve overall processing environment or processing efficiency
Provide back-up support to the Mastering Lab and Devkit Technicians, including devkit set-up and request fulfillment and internal and external build requests

Detroit, MI

Loyalty Applications Production Support

Detroit, MI

Kunde and Sons

Detroit, MI

Loyalty Applications Production Support

Should have worked at least 2 years on WebSphere, WSAD, .Net and Java frameworks, IIS, IBM-IHSweb server
Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs
Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
Responsible for managing the performance and tuning of several Visa applications
Should have worked at least 2 years on various file transfer protocols like FTP, SFTP, Connect Direct
Application Support Team supports Code Deployments for Development Team Code Release, bug fix Releases and Hot Patches
Responsible for providing 24 7 Application Support across multiple visa applications

present

Detroit, MI

Production Control Tools Support Analyst

Detroit, MI

Schultz-West

present

Detroit, MI

Production Control Tools Support Analyst

present

Provide scheduling and restart information for service level reports, via the Problem Management Process
Assess impact of environment and system changes and take action, using the Change Management Process
Provide second level support for batch production, and production tool related problems
Provide support for Disaster Declarations. (i.e. Participate in DR sync. Point meetings, execution of DR scripts)
Provide 7/24 hr support of all production services and tools
Perform follow-up activities on reported problems
Provide support for DR exercises. (i.e. planning meetings, exercise execution, post exercise review and follow-up)

Education Education

Bachelor’s Degree in Computer Science

North Carolina State University

Bachelor’s Degree in Computer Science

Skills Skills

Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
Operate professional envelope inserting equipment, accurately folding and inserting member documents into envelopes for mailing
Excellent problem-solving, team, and time management skills
Excellent problem-solving, team and time management skills
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
Knowledge of mainframe and/or open systems operating systems
Knowledge of company software products
Able to adapt to changes in a dynamic environment

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Equity Production Application Support Resume Examples & Samples

Escalating problems to core development and engineering groups in a timely manner
Identify and build tools / scripts to aid in day to day tasks
Innovation and scripting skills eg perl, cgi, ksh, python
Computer Science Degree (or equivalent)

Production Control Tools Support Analyst Resume Examples & Samples

Design, develop, implement, and support scheduling tools, processes and procedures to facilitate effective and efficient application processing functions
Evaluate and implement new application processing tools/products
Train the Production Control Group on new products and procedures
Perform follow-up activities on reported problems
Diagnose and correct production problems and ensure the integrity of the application processing environment
Assess impact of environment and system changes and take action, using the Change Management Process
Ensure all service levels are met
Provide 7/24 hr support of all production services and tools
Provide second level support for batch production, and production tool related problems
Perform tool/security administration functions for operations access levels
Provide scheduling and restart information for service level reports, via the Problem Management Process
Perform Off-hours program promotions
Ongoing maintenance of Disaster Recovery Scripts
Provide support for Disaster Declarations. (i.e. Participate in DR sync. Point meetings, execution of DR scripts)
Provide support for DR exercises. (i.e. planning meetings, exercise execution, post exercise review and follow-up)
Maintain the Autosys Parameter Libraries (PARMLIBS)
Apply maintenance and upgrades to all Autosys environments running on the Desjardins platforms
Provide around the clock support coverage and the last line of defense to diagnose and recover production application and tool problems
Modify and test any changes to Autosys to meet the needs of the Client Processing Groups
At least 10 years experience in Autosys Tools Support
French: Fluent

Production Support Lead-VP Resume Examples & Samples

2nd level support of F&O trading platform. Resolve all issues/problems reported in a timely fashion. Follow up and keep users updated about the progress of the problems/issues reported
Monitoring the health status of the trading systems
Work with other JPMorgan Technology teams (Infrastructure, Network, Security etc) to manage the implementation of new solutions, while adhering to JPMorgan procedures and policies
5 + years experience in Technology in the Financial Markets Industry, supporting a trading environment
Knowledge of Futures & Options trading a strong advantage
Experience with direct client interaction
Mid size project management experience
Previous experience with Ullink (Bridge, OMS) a strong advantage
Previous experience with GL Trade architecture, systems and GL API a strong advantage
OS : MS windows, UNIX and/or LINUX
Experienced with ISVs such as GL, Pats or TT a distinct advantage
Communication Skills - Excellent written communication to be able to clearly and concisely articulate issues and risks, and to clearly document technical solutions
Initiative - ability to think proactively
Self Sufficient, highly motivated, resourceful individual

Production Support L Analyst Resume Examples & Samples

Provide Level 2 support to internal business users
Perform in-depth research and identify sources of production issues
Effectively perform and document root cause analysis of issues
Work closely with business in managing day to day issues, resolve user queries
Juggle an array of tasks while demonstrating strong organization
Build and foster relationships across multiple organizations
Provide off hours support as needed for maintenance
Perform daily health checks of the application, job schedules and infrastructure supporting the application
Participate in Disaster Recovery events and Major Event Changes
Ensure infrastructure has adequate capacity and are refreshed on a periodic basis
Maintain system documentation and provide production metrics reporting
Three to five years of Java/J2EE, web services, XML, HTML and SQL
Experience with Incident management processes
3+ years of experience with Oracle and UNIX
Strong debugging skills with Internet applications
Strong focus on delivery
Ariba applications including Procurement, Sourcing and Contract Management
Core Java, Servlets, JSP, JDBC, Weblogic

India ICG Production Support Lead Resume Examples & Samples

Experienced and mature production support lead with 5 – 7 years-experience managing large service delivery organizations
Proven track record in defining and governing operation procedures and service delivery
Excellent client relationship management on a global scale
Ability to operate at multiple dimensions allowing individual to drive long term strategic improvements whilst being able implement and drive short term tactical requirements
Experience in managing vendor engagements providing production support services

Production Support Lead for AML Resume Examples & Samples

Deep understanding of Mantas, Actimize, Oracle and UNIX is essential
Technically support experience, maintaining distributed applications
Previous experience providing assistance to a wide group of users across different locations
Good communication and team leading skills. Major Job Responsibilities include, but are not limited to
Lead the regional production support team
Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
Provide support to the business during day-to-day activities and ad-hoc requests
Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions. Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application
Strong written and verbal communication skills - will have interaction with senior technology and business managers
Working experience in Corporate Banking / Financial services
Production Support experience
Global Interdict or Actimize experience a must
Oracle Database: Good PL/SQL knowledge and other standard database query tools
Golden Gate experience preferred
Proven experience working in a distributed environment based on Unix-Oracle
Connectivity: Connect Direct, SFTP etc
Good knowledge of batch processing. Managerial Skills required
Proven experience of involvement with large complex environments
Good understanding of support environments (ticketing, SLAs, rotas, etc.)
Good management skills
Bachelor’s or equivalent work experience

Production Support Cash Services Resume Examples & Samples

Demonstrates understanding of the fundamentals of programming concepts, interpreting technical specifications and development standards
Utilizes knowledge of service level delivery to offer superior service
Understands effects of IT Architecture on performance
Demonstrates working knowledge of Financial Services Industry concepts and is able to apply them internally
Responsible for the proper functioning of existing applications and infrastructure
Identifying problems, crafting and aiding in implementing the solutions, and providing continuing support
Perform Impact analysis of the reported issues or risks and try to find root causes and solve the issue by going through the business and systems workflow
IT Delivery/Control/Process/Stability
KPI statistics relating to individual / teams capacity, performance and CSI
Professional Ethics Compliance and Risk Management
Industrialising the different processes
Maintaining Knowledge Management
Dealing with support escalations from Level 1 team, including complex user and monitoring support queries, with as minimal as possible escalations to L3 teams
Work as senior support analyst to provide hands on support to Operations and settlement systems
Planning and execution of proactive non-ticket tasks (such as automation or tool implementations)
To provide user query support and monitoring support queries, with as minimal as possible escalations to development teams
To provide batch support, health checks at the start of the day/end of the day
To create, update, amend relevant production support documentation
To use firm standard support tools and processes
To provide weekend support related activities on rotation basis
To deploy code/configuration change/releases into the pre & production environments
The duties of Senior Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
To work as strong team player
Bachelor�s degree in Computer Science, Engineering or related fields
10 � 12 years of hands on experience
Unix/Linux skills including Shell/Perl scripting
Strong database knowledge � SQL/Sybase/Oracle
Basic knowledge of programming languages � JAVA or C++ will be plus
Knowledge of the Financial Services Industry
Knowledge of scheduling tools � Autosys
Experience of functional/technical support / investment banking environment desirable
Experience of monitoring software and maintaining\improving rule bases
Hands-on experience of using tools such as Remedy or Service Now - Desirable
Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
Hands on support knowledge of Middle Office, Settlement systems(like GLOSS), Swift will be highly advantageous

Unix Production Support Resume Examples & Samples

Provides IT services to the US/Canada Finance businesses, aligning business objectives with Group and HSBC Technology Service’s (HTS) strategy and direction
Leads the overall direction of implementing global applications, distributed architecture, Run the Bank (RTB) or non-discretionary support as well as production support services. Involving in reduction of infrastructure costs
Looking for opportunities for migration to Linux, conversion of NFS storage to NAS, reduction in size of windows servers and movement to Virtual Machines
Leading the effort by reviewing the work and resolving audit issues for FTP environment
Be responsible and leads the hardware/Software roadmaps for FTP infrastructure. Leads and manages the plans and dates to minimize risk on the infrastructure
Works with Group Finance and FTP COE to review the standards and directions on FTP infrastructure
Member of FTP production support team and be responsible for monitoring production batch when taking rotation duty
Working with ITO Capacity team to optimize production performance
Motivated and results oriented professional who enjoyes working in a fast paced environment
Escalates any project issues to manager
A Bachelor’s degree or equivalent experience with a major or minor in Computer Science or related field and over four years of proven and progressive technical experience
Methods and tools or a specialty function or have demonstrated the necessary proficiencies to function on the job as required
Strong communication and problem solving skills; proficiency in analytic and quality assurance techniques; leadership ability; and a willingness to take appropriate risks

Reference Data Production Support Resume Examples & Samples

Planning for IT/Business/Market change events
Internal/External communication with vendors and exchanges
Taking proactive initiatives to stabilize & improve plant/enhance current process
Understand the overall business flow, supported application systems and its interface with clients
Be able to investigate on issues (by going through logs/code/database)
Act as an escalation point for clients
Escalating problems to level 3 (core development and engineering) groups
Work closely with Application Development to ensure that the support team has excellent knowledge of the application set own and maintain support knowledgebase and documents
Document the knowledge articles and related support pages (remove)
Liaise with external parties to resolve issues (markets, data providers, etc)
Be able to effectively communicate across internal/external groups and business clients
Be able to drive follow-up on issues and provide updates
Strong understanding of Listed Derivatives
Strong communication skills are essential, and must be able to switch between technical terminology and business language easily
Have a can do attitude with a strong sense of ownership, follow through and delivery
Developing and documenting support processes- Experience in a fast paced, dynamic enterprise infrastructure
Linux and UNIX skills
Knowledge of the financial industry
Previous experience supporting reference data and middleware architecture

Director Global Production Support Resume Examples & Samples

Efficiently manage and develop the Quality, Planning & Support team. Define and manage support organization budget, apply Employee Performance Plans and apply appropriate talent management processes to develop the organization. Includes local operations support at each production site
Operations Strategy: Lead development of long-term operations strategy in coordination with Global Operations Staff (led by the Vice President of Global Operations) and in alignment with the Corporate Long Term Strategic Plan coordinated by the Core Map Division Planning Organization (PATI). Also includes coordination of Business Impact Analysis and Risk Management planning
Quality Strategy & Management: Develop GPO quality strategy to drive effective quality system management, robust Quality assurance and Continuous Improvement utilizing LEAN Sigma tools and methodologies. Coordinate goal setting with Core Map and HERE Quality organizations ensuring our processes and systems remain compliant to ISO 9001 and continue to improve
Operations Performance Management & Goal Setting: Lead development and coordination of operations performance management scorecard in collaboration with Quality, Planning and Operations Leaders. Lead goal setting and GPO governance activities at the site and global production level, as well as ensure linkage of GPO KPIs to Core Map goals and Strategic Execution Plan
Productivity & Financial Improvement: Coordination of productivity and cost improvement activities from generation of analytics and opportunity identification to final verification of improvement. Implement measureable improvements to key processes, utilizing targeted analytics & problem solving techniques
Strong organizational influencing and management skills
Creative, visionary, strategic and analytical thinking
Ability to interact with a large number of people at variety of levels within and outside of the Global
Excellent understanding, experience in process assessment, design and improvement
Experience in and sound understanding of operations & operations strategy development/execution
Proficient computer skills (PowerPoint, Word, Excel)
Proficient modeling experience (Excel, Crystal Ball)
Knowledge of finance and planning tools (e.g. Hyperion, Clarity) desired
LEAN, Six Sigma training or certification, or equivalent a plus
Program Management or PMI certification a plus
Great attention to detail and accurate, flexible attitude required
Undergraduate degree in Engineering, Mathematics, Finance or Business Administration required
MBA desirable
10+ years of relevant experience desired

FIX Production Support Specialist Resume Examples & Samples

Proven experience in an IT role
Typically educated to an undergraduate degree level
Detailed knowledge of the FIX Protocol, and FIX engine technology
Sound technical knowledge and hands-on experience in some of the following areas
Leading FIX vendor products, such as NYSE, Ullink, Cameron
Point-to-Point and Message Oriented Middleware such as MQ, TibCo Rendevous, TCP Socket, RMI and RMDS
Unix / Linux and shell scripting
Oracle, SQL
Monitoring tools such as ITRS Geneos, Greenline products
Have at least 2-5 years experience of FIX connectivity support, and use of FIX to integrate to Order Management Systems within one or more product lines such as Equities, Futures, FX or Fixed Income trading

VP, Production Support Lead Resume Examples & Samples

Gain an in-depth knowledge of the Compliance Applications and provide ongoing support for future enhancements
Communicate effectively with the appropriate Data Centre, Technology and Business areas
Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions
Provide RCA and recommendation to the application development team to increase the stability of the system and reduce the number of incidents created for the application
Represent GPA in the stake holder meetings
Implementation of several Continuous Service Improvements resulting in efficiency gains in terms of support effort, business/client reports, etc
Strong leadership and people management skills to manage a team of up to 15 people (FTE and FTC)
Partner with technology and business partners to achieve the Objectives of the Organization
Assist for Internal and External audit for Compliance technology
Associates/College degree or equivalent experience is preferred
2+ years with Oracle Database: Good PL/SQL knowledge and other standard database query tools (Golden Gate experience preferred. )
Unix: Linux / Solaris, shell scripting
2+ yeas experience working in support environments (ticketing, SLAs, rotas, etc.)
Experience in Corporate Banking / Financial services
Global Interdict or Actimize experience is strongly preferred
Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams
Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping
Solid understanding on the Name Screening process
Fair understanding of the Compliance technology business functions like AML, KYC, Surveillance, etc
Well versed in using the tools - WEBLOGIC,Unix, Sqls, Autosys, Tivoli

Production Support SQL Analyst Resume Examples & Samples

Review and deployment of source code to Production and UAT (testing) environments within established SLAs using SQL tools such as SSMS and Visual Studio
Collaborate closely and provide services to developers, analysts, and other technology resources with a constant focus on continuous process improvement
Monitors production systems, scheduling tools, jobs and processes. Troubleshoots to resolve issues and escalate as needed to developers and/or data warehouse teams
Responding to, addressing and troubleshooting problems identified by users and by monitoring processes
Actively identify areas of improvement to ensure system stability and ease of maintenance
Support infrastructure update and maintenance
Must possess intermediate level experience with
SQL Server 2008 R2 to 2012
Utilizes good understanding of apps development procedures and concepts and basic knowledge of other technical areas to identify and define necessary system enhancements; uses script tools; analyzes and interprets code; identifies and analyzes problems; and recommends and implements solutions
Consults with users, clients and other technology groups on issues and recommends programming solutions; installs and supports customer exposure systems
Solves / works moderately complex problems / projects through evaluation of business processes, system processes and industry standards
Analyzes applications to identify vulnerabilities and security issues. Conducts testing and debugging. Applies good understanding of how the team and area integrate with others in apps development in accomplishing objectives
Acts as advisor or coach to new or lower level analysts. Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams. Exchanges ideas and information in a concise and logical manner
Basic to intermediate level experience in an Apps Development role

Futures IT Post Trade Production Support Specialist Resume Examples & Samples

Have a knowledge of the project lifecycle
Problem solving and resolution skills
Strong working knowledge of the change, problem and release procedures used in the Group

Production Lead-sales Support Resume Examples & Samples

Lead and manage team of Production Coordinators. Typically two or more. Evaluate production quality and accuracy, coach and mentor team to continually improve
Work closely and collaboratively with the Proposal, Design and Content Managers to ensure seamless management of projects
Works with the Creative Director to explore new deliverables as well as extending capabilities both within the team and outside vendors. Research and shop marketplace for appropriate production solutions
Ensure the quality of production strengthens, supports and adds to the overall look and feel, as well as positions Aramark as the best solution for our clients
Gain clarification, approval, and feedback from clients on proposals and other materials
Ensure quality assurance for all documents and materials for assigned clients. Ensure corporate identity compliance, high-quality photographs, and accurate content. Maintain quality throughout production phases. Mindful of overall visual proof of document, including but not limited to coordinating page numbers for large, multi-page documents
Oversee and direct outside resources as well as manage remote emergency production
Assist in the coordination and upkeep of computer network, online communications and files. Ensure integrity of files and archive electronic files and hard copies
Own, drive and mastermind the 100% Quality Checklist process and documentation
Responsible for all areas of equipment care and maintenance, from simple repairs and maintenance to printers and other equipment, including paper and toner replacement, fixing paper jams, and calling and managing service when repairs exceed internal capabilities
Organize department slicks, reprints, production room, proposal library, print room and supply areas. Maintain in professional, organized and clean manner at all times
Responsible for trimming, binding, hole punching, imposing, laminating and all other production processes. Save content to CDs, flash drives, and other technology devices
Works with the Creative Director to develop, update, maintain and enhance the Best Practice area as well as the overall BRC space and visual presence
Coordinate and execute packaging and delivery of materials to FedEx or Courier services for on time delivery of all materials
Manage daily workload and production schedules
May be required to work non-traditional work hours to accommodate workload and delivery of deadline-driven projects
A positive, can-do attitude with a deep desire to constantly be looking to improve, better and grow the team
Expert project management skills, with the ability to multi-task while still maintaining quality of work and meet deadlines
Strong collaboration skills with the ability to manage up and down the organization
Exhibit strong customer service traits and has a proven record of high customer satisfaction feedback
Must be able to handle deadline pressures and multiple assignments and clients. Track record of taking a leadership role in proactively creating and maintaining timelines, updating team on progression and proactively following up on adherence to timelines, and performing work within specified response and turnaround times
Knowledge and ability to troubleshoot a wide range of equipment such as printers, copiers, 3 hole drill, cutter, large format prints, laminators, various binding solutions
Working knowledge Microsoft Office, InDesign and Adobe Creative Suite
5+ years of relevant professional experience. Management experience a plus. Associates degree in design, business, or comparable work experience

Pre-production Support Resume Examples & Samples

Managing support and oversight of pre-production environments
Interfacing with application development teams to manage and govern release cycles
Guidance and support regarding release readiness against release cycles
Working closely with application development teams to ensure quality of deliverables, with measurable criteria
Liaison with business/project teams with regard to oversight of planning, scheduling and execution of testing and release delivery
Drive various end-to-end project delivery as they pertain to team service offering enhancements
At least 5 years of technology project management and/or technical service delivery experience
At least 5 years of experience working in the Financial Services industry
Strong technology risk management and impact analysis practices
Strong understanding of application testing practices (technical and governance levels)
Strong general technology background (i.e. core server infrastructure, databases, web services, etc)
Strong communications skills at all levels of a technology organization, including ability to manage and coordinate with a variety of cross-functional team members (i.e. project managers, application developers, infrastructure support teams, QA resources, etc)
Strong demonstration of grasping the management of “big-picture” deliverables by operating with a holistic delivery mindset, while also demonstrating the ability to account for “attention to detail” for deliverables

Production Support IT Analyst Resume Examples & Samples

Insure adequate support of automated processes and investigate production incidents
Executes operational procudures (extraction, corrections, reconciliation of controls, month ends, etc.)
Insures the integrity of the data within the data warehouse
Insures conformity with regards to regulatory organism (IBC, GAA, RSP, etc) and manages the integrity of the data supplied while respecting regulatory delays
Insures a top notch client service, communicates clearly the results of his investigations within the prescribed delays
Respects the conformity processes when correcting data
Documents his findings and maintains a reusable knowledge base
Maintains and builds a good relationship, uses dynamic and quality communications with the differents teams
Have a bachelors degree or or combination of work experience with lesser degree
Has at leats 10 years experience in the IT world, with at least 5 years in a BI domain
Excellent analysis capacity
Ability to work independantly and within a team
Can work under pressure
Can easily adapt
Client and result oriented
Be able to auto develop his skills
Have a team spirit
Attention to details and work quality
General insurance knowledge (nice to have)
Excellent SAS knowledge
Excellent SQL (queries) knowledge
Good ETL knowledge (Oracel warehouse builder, SSIS, etc.)
Functional Unix knowledge
Oracle database knowledge

Pre Production Support Resume Examples & Samples

Build strong partnerships with core application development teams to facilitate them to adopt to the pre production support model
Drive incident management support for application and/or infrastructure breaks in the pre production environments in partnership with application development and infrastructure support teams
Manage application and infrastructure system health checks in the pre production space
Manage capturing relevant metrics & reporting specific to the pre production space
Engage in successfully managing various technology project workstreams within the pre production support transformation program
Consistent demonstration of being an end-to-end solutions provider with the primary focus of pre production environment support
Strong communications skills at all levels of a technology organization, including ability to manage and coordinate with a variety of cross-functional team members (i.e. project managers, application developers, infrastructure support teams, QA resources, etc.)
At least 5-7 years of strong technology environment & application support within the distributed applications space, with a strong demonstration on issue-resolution management practices (technical as well as governance levels with strong analytical/problem solving skills)
Strong technology risk management and impact analysis practices, and with a focus to “connect-the-dots” with cross-impact analysis needs across multiple components of enterprise-level and/or shared application platforms
Strong SDLC experience at both, technical and governance levels
5 years of technical/development experience with relevant technologies such as Javascripting, Java/J2EE, Jquery, JSON, XML, PHP, Perl/shell scripting, Python, Web Development, Web Services, and database technologies preferred
5 years of technical administration and configuration management analysis experience with relevant technologies such as IBM WebSphere Application Server, administration of code deployment/management with familiarity of toolsets/practices such as Subversion, Jenkins, general application-specific configuration management and usage of toolsets such as SOAP UI to manage test health checks preferred
Proficient in application, data, and infrastructure architecture disciplines. Strong general technology background in the distributed applications space (i.e. core server infrastructure, databases, middleware web services, etc.)

Spectrum Intern IT Production App Support Summer Resume Examples & Samples

Establish a BI infrastructure for our key business stakeholders: MP Production Finance, MP Business Affairs and MP Finance
Create Data Visualizations to fulfill the needs of the business users
Train users on utilizing BI and Data Visualization tools and foster an understanding of the efficiencies and enhanced analysis these tools provide for their core operations in order to continually expand its use
Degree or pursuing a degree in Computer Science and/or Data Analytics/Informatics
Experience with Algorithm Design, Statistical Data Analysis, Data Mining, Database Mgmt
R, PL/SQL

Production Support Technician Resume Examples & Samples

Responds to incidents and requests for assistance with “off the shelf” and proprietary development software, hardware, console development hardware, peripherals, outages, etc
Provide back-up support to the Mastering Lab and Devkit Technicians, including devkit set-up and request fulfillment and internal and external build requests
Production Department Support: Conference A/V support and troubleshooting, Updating development kits; manage PD folder structure on fileshare
Proactively suggests and/or fulfills service requests for upgrades to hardware, software, and changes to infrastructure to better accommodate development needs, including building custom hardware systems and images
Participates in projects requested by producers or internally to facilitate improvements to production processes and/or infrastructure
Performs basic administration tasks such as user account provisioning/deprovisioning, setup and decommissioning of printers, peripherals, hardware recovery, system and server patching
Support with strategic and tactical game studio IT initiatives

Cib-production Support IS ANZ Fs-associate Resume Examples & Samples

Perform health checks & Monitor infrastructure, servers, databases, distributed batch jobs
Knowledge of Incident, Problem and Change Management processes and tools
Manage, track and validate all changes to the Production, Disaster Recovery environment
Manage incidents and leverage cross-functional teams to quickly eliminate impacts
Escalate issues/Risks effectively when necessary across supporting framework
Knowledge (documentation) management experience. Strong technical documentation skills
Ability to align IT service offerings with business strategies, goals, and objectives
Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution
Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions
Experience working a in a multicultural department with globally disperse resources and responsibilities
Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc
Possess excellent trouble-shooting skills, are driven to help internal/external customers
Aggressively respond to service requests from Client facing support teams, Operations partners, etc
Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met
Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
Strong understanding of Unix/Linux platform and Wintel platform
Strong SQL/RDBMS skills preferably on Sybase platform
Experience working with scheduling tools like Autosys/Control-M
Good communication skills (both verbal and written)
Able to multi-task, self-motivated and remain composed in high pressure situations
Ability to work in global team with multiple stakeholders
Prefer financial industry experience

Ccar PMO, Production Support Resume Examples & Samples

Insight into a new and evolving discipline
Ability to interact with different Business Divisions and Control & Support Functions across the bank
An enterprise-level overview of CCAR, and Capital Adequacy processes and capabilities to develop and manage the Bank’s Capital Plan
A fundamental understanding of the Bank’s Risk and Capital processes
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and abstract up from low-level information to a general understanding
Proactively identify and track dependencies between and across functional teams and analyze and identify risks and issues
Work independently with team leads/teams
Present information in a clear and concise manner to help communicate status/progress to stakeholders and management
Degree from top tier institution
5+ years of experience in Program Management for Banking or Capital Markets at a top tier consulting firm (preferred) and/or significant experience in managing Dodd Frank, Risk, Regulatory, Capital Planning or similar projects for large bank
Exceptional communication skills, with the ability to assess and analyze multiple data points
Superior relationship management skills including ability to collaborate with multiple business partners and colleagues

Equities Production Support Resume Examples & Samples

Key member of the equities application support team
Work as first line of support for algo, DMA and cash equities traders
Independently handle issues encountered by end-users
Interacting with users on a daily basis
Exposure to all regional markets
Vendor communication
Knowledge of Unix, shell scripting and general technical skills
3+ years of Desktop support or Application support background
Fluent English and Japanese
Perl and Python
Middleware, Network and FIX connectivity
Finance background

Loyalty Applications Production Support Resume Examples & Samples

Responsible for providing 24*7 Application Support across multiple visa applications
Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running
Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions
Responsible for managing the performance and tuning of several Visa applications
Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs
Responsible for internal Visa department and customer interaction (email, phone) to coordinate activities such as application releases, incident handling, and various troubleshooting
Reporting for department applications, including metrics, application status, Incidents, implementations
Application Support Team supports 24X7 Production Support using On Site (US Hours) and Offshore (IST Hours) Team
Application Support Team supports various Production and Non Production Incidents and Change Requests
Application Support Team supports Code Releases, Infra Changes, Network Changes in all UAT, MTE/CTE and PROD environments
Application Support Team supports Code Deployments for Development Team Code Release, bug fix Releases and Hot Patches
Application Support Team supports various business requests for data related changes from Non Prod to PROD env deployments
Application Support Team Analyze any issue comes and provide analysis and if required we used to check the Code for analyzing the issues
Application Support Team will interact with Client for Production issues and join the troubleshooting calls as on when required for resolving the issues
Application Support Team will work on Customer Queries and adhoc requests as per their requirements
Application Support Team supports Non-Production environment queries and used help for DEV and QA Teams queries and adhoc tasks
Application Support Team Co-ordinates to ETL Team, Database Team and MW Team for business requests implements from Non Prod to PROD env’s
Application Support Team will determine and implement proactive alert monitoring for all supported applications
3-5 year’s experience with JAVA (mandatory), J2EE, SOAP, Perl Script, .Net, C++
Should have worked at least 2 years on WebSphere, WSAD, .Net and Java frameworks, IIS, IBM-IHSweb server
Should have worked at least 2 years on various file transfer protocols like FTP, SFTP, Connect Direct
Working knowledge and experience with Unix and Windows OS
Prior working experience with credit card and transaction domains
Working Experience with advanced SQL queries and latest Automation tools
At least 2 year’s experience in production support working in a globally distributed team
Good experience with ITIL, BMC Remedy and ticketing workflows
Application Software Components Troubleshooting (Basic Tomcat Understanding, Basic Queue’s Understanding, Basic Coherence Understanding, Log Monitoring, Application Issues Alerting)
Infrastructure Setup Troubleshooting (Connectivity, WSI/ESI Integration etc…)
University Degree in Engineering or equivalent in Computer Science or related

Cib-production Support IS Esolutions Resume Examples & Samples

Provide ongoing support of applications and systems at agreed service levels
Participate in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
Implement monitoring of the production environment and take corrective actions as required
Track incidents by using a global call logging system (Service Center), and ensure these incidents are resolved in a timely fashion. Perform trending on ticket volumes to identify areas for improvement
Contribute to automation of common support functions to improve resiliency of the production environments and efficiency of the Production Support teams
Coordinate production platform upgrades with the Development and Infrastructure teams
Work with the Application development teams to deploy software releases in the Production and DR environments
Maintain disaster recovery environments and perform annual DR exercises
Maintain knowledge base of known defects and issues, process and techniques, etc
Analyze infrastructure and application trends in effort to manage capacity demands
Review controls for audit compliance and correct gaps
Ensure that all production changes are processed according to Change Management policies and procedures
Ensure that products and changes are fully documented, supportable and captured Interface with internal and external business and technical partners
3-5 years of hand on experience in MSSQL, Sybase, Oracle, .Net, Java, SharePoint, AIX, Unix, Linux, Windows, Citrix, Web Logic, MQ Messaging
At-least 3 to 5+ years of experience with JAVA/Apache Tomcat and other web services required
Oracle PL/SQL skills required
Experience as Data stage Developer/Support ETL processes that read from and writes to different databases
Experience in Data stage version 8. 5 or above
Experience in using SFTP, FTP, NDM processes and writing shell scripts
Experience with Autosys scheduling tool
Strong data modeling and SQL programming
3-5 years of experience providing application support
Experience with Geneos and other monitoring tools
Strong trouble shooting skills required, both with vendor and "home grown" applications
Results oriented and highly flexible, Must have ability to multi task effectively, Must possess the ability to quickly adapt to new systems and processes, Willing to cross-train and ability to learn quickly
Excellent communications and interpersonal skills
Minimum of three + years in a production support management role within Financial Services Industry. Familiarity with financial instruments and portfolio management is desirable. The candidate will be expected to gain new financial business related knowledge as needed

Cib-production Support IS Ti-associate Resume Examples & Samples

Manage SLAs with internal and external teams as well as 3rd party vendors
Handle day to day issues including daily health checks of applications and processes, working closely with End users, Development staff and Infrastructure teams, to prioritize and resolve tickets or provide work around
Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Own incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues
Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
Promote a collaborative Team environment that fosters creativity, innovation and high performance
Must be very detailed oriented and very organized
Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers
Communicates openly and effectively in a manner consistent with the audience
“Can do” attitude, which can identify problems, take ownership, and provide solutions
Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly
5+ years of experience in Operations/Production support
3+ years experience in data analysis, PLSQL, and T-SQL
3+ years experience in UNIX/Linux environment
3+ years experience in UNIX shell, Perl scripting
3+ years experience working with WebSphere MQ platform
3+ years of experience working with Java applications
Knowledge of XML, SWIFT and FIX protocol is required
Experience working with Messaging systems using JMS is required
Experience working with scheduling tools like Autosys/Control-M is required
Strong technical knowledge, SDLC, and software development background is required
Experience working in financial services industry related to securities trading, settlements and custody is a requirement for this role
Advance understanding of networking, computer infrastructure, algorithms and operating systems is required to perform day to day duties

HBO Production Services Support Specialist Resume Examples & Samples

Work with the Production Services and Support team to assist in various aspects of pre and post production services for our clients. May include file movement, ingest, metadata organization, troubleshooting software and hardware issues, transcoding and encoding files
Provide technical direction, advice and assistance to creative staff consisting of writer/producers/editors and media asset specialists as they work with file-based media via a variety of production tools
Support of Avid non-linear edit systems: Media Composer, Media Central UX, and Avid Access within an Interplay environment, running on Mac and PC platforms
Support of other non-linear edit systems and applications: Adobe Premiere, Adobe After Effects, Adobe Prelude, Adobe Photoshop, Final Cut Pro 7 and Final Cut Pro X
Troubleshooting and problem solving of issues involving hardware, software
Staying current with all file-based technology including camera codecs, wrappers and encoding workflows
Duplication of various media types and files
Management and delivering of files to facilities, clients and various external locations
Assist with engineering solutions and provide hands on approach (including physical relocation) to system upgrades and software upgrades
Update internal documentation and procedures accurately with attention to detail and with clear and concise communication
Assist in the evaluation of new technologies - May need to attend seminars, training and meet with vendors to develop innovative solutions for the team
Maintain knowledge of specific hardware including but not limited to internal drives, memory, camera cards and system installation as technology evolves

Associate, Production Support Resume Examples & Samples

Perform complex financial analyses, including cash flow projections with complex financing structures, Argus valuation models, and sensitivity analyses—Proficiency in ARGUS (using in the workplace) is a requirement for this role
Gather and evaluate economic, demographic and real estate market data for input into client deliverables and valuation models
Create sophisticated Excel-based analytical tools including macro-enabled financial models
Prepare offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities
Manage the due diligence and closing process for complex financing transactions
Read and review real estate documents (i.e. leases, environmental and engineering reports, appraisals, etc.) and prepare abstract reports for clients and prospective clients
Organize historical client contact/activity
Review and analyze client’s quantitative portfolio data, legal documents, and other materials as part of project due diligence process
Bachelor’s Degree in Finance or Real Estate with excellent academic credentials
ARGUS, financial modeling, financial analysis and market research experienceis required
4 to 5 years of work experience in Finance or Real Estate
Ability to analyze qualitative and quantitative information and translate into strategic deliverables
Self-motivating individual who is detail-oriented, has strong organizational skills, and the ability to work independently and within a team under deadlines
Ability to multi-task, work successfully under pressure and effectively manage time and workload
A desire to work within a diverse, collaborative, and driven professional environment

Cib-production Support IS Sec Lending Resume Examples & Samples

Knowledge of Incident, Problem and Change Management processes and tools
Manage, track and validate all changes to the Production, Disaster Recovery environment
Manage incidents and leverage cross-functional teams to quickly eliminate impacts
Troubleshoot technical issues or escalate and work with appropriate technology teams to provide solutions
Experience working a in a multicultural department with globally disperse resources and responsibilities
Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc
Possess excellent trouble-shooting skills, are driven to help internal/external customers
Aggressively respond to service requests from Client facing support teams, Operations partners, etc
Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met
Strong understanding of Unix/Linux platform and Wintel platform
Strong SQL/RDBMS skills preferably on Sybase platform
Experience working with scheduling tools like Autosys/Control-M
Prefer financial industry experience

Reference Data Production Support Resume Examples & Samples

Develop, Test & Release enhancements to reference data applications including tactical changes, small enhancements, production fixes and production support
Work with the local US support of Product Data RTB team, attending cross-regional support conference calls, and participate with US team in efforts to meet the responsibilities agreed to in the support meetings
Practical experience working in IT in an investment banking environment in an application support/ development role multi-tasking with numerous development requests related to instrument and or client reference data applications
Knowledge of source control tools (SVN)
Strong problem solving skills and should be able to work independently
SQL (querying ability, scripting, stored procedures) , preferably Oracle, then Sybase
Linux shell and Perl scripting
Experience with Java development and messaging frameworks (TIBCO)
Full software development lifecycle experience
Experience working in a rapidly changing, fast paced business environment
Experience working with off shore clients and delivery teams
Understanding other key reference data domains including Instrument Data
Understanding of front to back reference data flows and the trade lifecycle

Associate, Production Support Resume Examples & Samples

Participate in cold-calling program with brokerage teams
Participate in property tours
Create and update property profiles, market information, lease comps, sale comps and competitive property surveys for new listings
Participate in Brokerage Team Meetings and attend weekly sales meetings to update colleagues on leasing activity and market information, and to contribute to and benefit from others’ market knowledge
Identify and communicate to Senior Broker any obstacles to individual performance and opportunities to improve overall performance of Brokerage Group
Work with research and other team members to compile market information and statistics on the local commercial real estate market. Conducting research and collecting information materials on market fundamentals, ownership, tenants, and economic analysis
Conduct research at a designated level to support pitch materials, publications, reports and deliverables to the Local Practice Leader and/or applicable brokerage team. Assist brokerage professionals through the completion of market surveys, data analysis and other deliverables
Contribute to the collection of and ensure the integrity of comparable data, new development information, and applicable information on city planning changes/issues. Apply technical and analytical skills to disseminate market data and ensure data integrity
Liaise regularly with other real estate professionals including developers, appraisers, landlords and brokers
Coordinate and manage daily, weekly and quarterly research tasks

VP, Production Support Resume Examples & Samples

Work closely with JLL’s underwriting team to ensure that proposed loans are structured in accordance with investor and JLL credit tolerances
Analyze practical problems and resolve complex transactions when confronted with minimum detailed, concrete or standardized information
Analyze historic trends including operating cash flows, capital expenditures, general property management, and overall property condition of the most complex nature
Interface with borrower, originator, and other team members throughout the front end process to ensure that timelines are met and that both internal and external customers are satisfied
Interface with Fannie Mae and Freddie Mac contacts to help structure transactions as well as comply with all investor guidelines
Supervise the completion of the pre-app narrative and financial analysis, identify strengths and weaknesses with appropriate mitigants and present to Fannie Mae and Freddie Mac as necessary
Assign transactions to the screening team and monitor their work to ensure timely completion of transactions
Understand agency Fannie Mae and Freddie Mac guidelines and offer direction to the team for deal structuring
Compile independent data and form conclusions on market conditions, management, property condition, and sponsor
Perform financial analysis including trend and cap rate analysis, capital expenditure requirements and proforma NOI and DSC calculations
Analyze and evaluate complex ownership borrower structures relative to legal and financial responsibilities and obligations
Prepare waiver/exception justifications
Additional duties as deemed necessary by management
Previous Fannie Mae and/or Freddie Mac experience
Strong Microsoft Excel and Word proficiency
Strong math, verbal, writing, and organizational skills
Strong time management skills and ability to operate under demanding deadlines
Ability to multitask and work on several transactions simultaneously
Ability to recognize and mitigate risk
Ability to work independently and in teams
Ability to travel as needed
Undergraduate degree in a business related field (i.e. Finance, Accounting, Real Estate, Business)
15+ years’ experience in multifamily and/or commercial real estate finance or underwriting

Unix Production Support Resume Examples & Samples

Need a Unix Production Support with SAS experience
Previous Fannie Mae experience is huge plus
Strong Unix Skills
Remedy Or Service Now (Incident Management & Change Management)
Production Support Model
SAS Exposure
Handling Multiple Environments (Solaris , Linux , AIX, Windows) - Data transfer to multiple environments

Production Support Technician Resume Examples & Samples

Be jointly responsible for the production running of FIS EMEA application suites running in hosted environments
Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
Participate in infrastructure and customer projects where required, including the deployment and configuration of applications in production and middleware product upgrades
Provide 2nd line support to Customer Service Analysts, and liaise with other business and technical functions
Use sound judgment to escalate serious issues and those that may jeopardize SLAs
Provide consultancy and advice to other business functions
Assure identified risks are addressed and compliance / audit requirements are dealt with
Write and maintain process documentation and suggest / drive process improvements
Maintain IT Operational procedures and policies
Maintain Disaster Recovery processes and procedures
Manage the Incident and Problem records in accordance with SLAs and ensure Service Requests, process improvement activities and project deliverables progress as required
Candidate must have extensive experience supporting Production Applications with high availability, compliance and performance requirements in a high pressure production environment, providing incident triage and resolution against tight deadlines
Experience of writing and maintaining internal facing documentation
Able to adapt to changes in a dynamic environment
Experience of working in financial services preferred
Experience working with ITIL preferred
Strong analytical and conceptual skills, an ability to deliver high quality work to tight timescales whilst under pressure and a pragmatic approach to problem solving
A sense of ownership of production issues with the drive necessary to resolve them, through immediate service restoration and long term process improvement
Good knowledge of Unix, AIX or Linux required
Experience in Unix scripting required
Must be experienced at trouble shooting Online and Batch application issues
Technical experience in any of the following is desired

Production Support Technician Resume Examples & Samples

Maintains scheduling system and new/improved work procedures for processing environment
Monitors applications, systems and hardware in a processing environment for abnormal processing conditions
Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments
Makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Controlm, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems. Utilizes manuals, write-ups and other tools as an aid in solving problems. Contacts others who are experienced in the area for problem solution ideas. Contributes to the body of knowledge by adding solutions and other information that would be useful to others
Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes
Analyzes and implements changes or additions to software systems and operations procedures
Trains internal customers (employees) on changes, new systems or new procedures
May identify new tools, technology or processes that improve overall processing environment or processing efficiency
Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate
Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing
Typically supports production environments but may support only non-production environments
Completes project assignments and special projects commensurate with job expectations
Knowledge of company software products
Knowledge of mainframe and/or open systems operating systems
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent problem-solving, team and time management skills

L Production Support Specialist Resume Examples & Samples

Works on planning and execution of change, problem, incidents, production processes, controls and service requests
May create and develop software solutions to application errors reported
Escalates unresolved issues to proper personnel
Provides mid-level to senior-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training
Experience in providing support for Java, Oracle, or custom applications on a UNIX platform. Excellent knowledge of UNIX and SQL. Experience with Autosys or similar product
Good organization and communication skills. Strong aptitude for attention to details
Knowledge of PC usage and related software packages (e.g. outlook, browsers, Sharepoint, Office Suite)
Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing) and ITIL framework, knowledge management system, contract metrics and SLAs, Remedy, Service Now and OPSPortal
Subject matter expertise in a broad array of specialized areas such as infrastructure systems, enterprise applications such as autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc
Subject matter expertise in application support and business operations in banking and financial services supporting functions such as trading, payments, prime brokerage, mortgage processing etc
Minimum of an Associate degree in Computer Science, Information Systems, Mathematics, Engineering or related field
Minimum one year direct experience with application or infrastructure operations and support in a banking or financial services environment or two years direct experience providing application production support in any other industry. Two years of experience in IT support role may be substituted if the degree is not in technology or mathematics
AutoSys
SQL

HBO Production Services Support Specialist Resume Examples & Samples

Troubleshooting and problem solving of issues involving hardware, software, and networking
Staying current with all file-based technology including camera codecs, wrappers, and encoding workflows
Assist in the evaluation of new technologies - May need to attend seminars, training, and meet with vendors to develop innovative solutions for the team
Maintain knowledge of specific hardware including but not limited to internal drives, memory, camera cards, and system installation as technology evolves

Production Support Technician Resume Examples & Samples

Maintains the scheduling system and new/improved work procedures for the processing environment
Monitors the applications, systems and hardware in the processing environment for abnormal processing conditions
Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments
When solving a mainframe production or system problem, makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Controlm, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems. Utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others who are experienced in the area for ideas about the problem. Contributes to the body of knowledge by adding solutions and other information that would be useful to others
Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes
May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency
Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate
Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing
Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management, individual contributors)
Excellent problem-solving, team, and time management skills

Mainframe Production Support Resume Examples & Samples

Five years experience with the following: Operating System and software: z/OS, VSAM, TSO, ISPF, SDSF Languages: COBOL, JCL
DB2 Tools: SYNCSORT, File- Aid, CA-Scheduler, SQL, SPUFI, FTP, Connect:Direct, ServiceNow, IBM utilities, MS- Outlook, Microsoft Office, CA-Scheduler/CA-7 Qualifications
Excellent analytical, problem solving, written (English), and verbal communication skills
Datacenter Operations background
Use CA-Scheduler/CA-7 to execute schedules/jobs as requested; monitor schedules as part of daily processing
Experience in project life cycle phases a plus Experience in server platforms a plus

Production Support Technician Resume Examples & Samples

Associates degree in engineering field
Production/Operations Engineering experience
Knowledge and experience with equipment operation - electronics assembly and mechanical assembly processes
Four or more years of production process support experience
Ability to work third shift/night shift and weekends
Strong communication skills and ability to work with diverse workforce

Associate, Production Support Resume Examples & Samples

Perform complex financial analyses, including cash flow projections with complex financing structures, ARGUS valuation models, and sensitivity analyses
Experience with Equity and Subordinate Capital Modeling
Assist with the preparation of presentation and pitch materials for new business pursuits
Read and review real estate documents (i.e. leases, environmental and engineering reports, appraisals, etc) and prepare abstract reports for clients and prospective clients
Point of contact for tracking, management, reporting
Review and analyze client’s quantitative portfolio data, legal documents and other materials as part of project due diligence process
Proficiency in ARGUS valuations and financial analysis required
Minimum of 3 years of work experience in Commercial Real Estate is required
Illinois Real Estate License preferred
Strong computer orientation and proficiency with Excel, PowerPoint and Word software is required

Production Support Technician Resume Examples & Samples

HS Diploma or equivalence and 1 Year of relevant Work Experience
2 year of Work Experience
Asscociates Degree

L Production Support Specialist Resume Examples & Samples

Acting as an escalation point from our offshore teams to provide production management services including end user support, systems monitoring, incident and problem management, plant management and event management
Acting as a lead for the P&L and Balance Sheets systems developed in house and deployed on an industry leading Teradata data warehouse and a range of both internal and external connectivity over End user GUIs which are a mixture of C++/Java clients and web based sessions
Scripting and tool development is encouraged to help perform data analysis and commoditize request resolution steps
Aiding trouble shooting with strong technical skills in both multiple OS environment and Teradata/Sybase databases
Problem management to drive the cost of support and complexity therefore reducing risk of failure seek the cause of inefficiencies we face, to enables us to take a metrics driven approach to prioritizing work
The holder of this role would be a key contributor to cross department initiatives opening up the possibility of visibility to a broad set of the Firm
The role offers an interesting mix of technical and business challenges allowing the holder to develop an in-depth understanding of how Morgan Stanley's Finance business works
Role requires working with multiple Finance Development teams and Finance Controllers based in globally location including Montreal, New York, London, Hong Kong, Tokyo and Mumbai
Understanding the Finance Division and the core asset classes that enable us to produce key Financial Reporting. This will require and a full understanding of the Critical Business path for P&L daily and monthly reporting
To ensure our client’s issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations, managing and chairing outage conversation with senior key decision makers both in the business and the greater IT team
Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solution detailed analysis of new issues and documenting associated fixes
Ability to train other colleagues in support team and mentor junior support staff members in their day-to-day task execution
Provide detailed analysis of issues / governance report to senior management
Bachelor’s degree, preferably in Computer Science and/or Engineering
10+ years of experience in Linux/Unix and Windows Server Operating Systems
Experience with the Finance Control process, P&L including Trading and Attribution
Experience in Software development and/or engineering
ITIL v3 Certification
Knowledge of common IT processes, including ITIL and SDLC
Good presentation, interpersonal, and written skills with the ability to influence decision makers at all levels of the organization –
A team player with the ability to work in a demanding environment

Mainframe Production Support Resume Examples & Samples

Any enterprise output and on-line viewing tool
Any change management tool
Any general report writer
Z/OS, VSAM & JCLSearch Jobs US

Support / Production Technician Resume Examples & Samples

Use PC based systems to operate equipment and monitor product flow
Record data and enter related info into computer systems
Operating and adjusting process equipment such as crimpers, balers, and slitters
Moving product with hoists, lifting assist devices, automated guided vehicles, elevators and transporters
Pack boxes for shipment as well as inspect and maintain product quality
Audit for compliance and control of procedures/records per ISO requirements
Must have a valid driver's license for this position
Position works a rotating 12 hour shift

Production Support Technician Resume Examples & Samples

Perform buffer manufacturing for finished goods buffers as well as buffer to support purification and conjugation areas
Large and small scale cell culture clarification and concentration
Perform analytical assays such as SDS PAGE gels, IEF gels
Following SOP’s, batch records and other compliance related documentation
Experience working in a regulated environment such as ISO 9001, ISO 13485, QSR or GMP is preferred
Familiarity with inventory control and/or ERP systems is a plus
Additional duties will include washing glassware, buffer room up keep, monitoring supply stock, ordering chemicals, and completing batch records
AA degree
2 years of related industry experience
Previous experience with buffer preparation calculations, autoclaving glassware, and liquids sterilization
Bachelor’s degree with some industry experience
Knowledge of SDS and IEF gels and running ELISA’s is preferred

Production Support Technician Resume Examples & Samples

Produce mainframe and LAN transactional print jobs, using high speed digital print equipment, following established protocol and SLA requirements. Performs all the duties of the Digital Print Operator
Produce copy center print jobs, using high speed digital print equipment, following customer specifications and deadline requirements, from preflighted files
Operate offset duplicators to complete Personal Imprint orders for the field, chapters and corporate employees
Perform bindery operations using industrial paper cutters, folding and collating equipment to finish print orders
Operate professional envelope inserting equipment, accurately folding and inserting member documents into envelopes for mailing
Address envelopes using Videojet inket addressing equipment
Drive the corporate deliver truck and van, making deliveries and pickups according to established schedules
Clearly document the production status of jobs worked on so that coworkers know what has been done and what still needs to be done
Assist in the development and maintenance of Standard Operating Procedures, and adhere to them in every function
Perform other duties as assigned, which may include acting as a backup for other responsibilities or working on special projects
Use CI tools to eliminate waste and optimize processes
High school education /GED required
Mechanical aptitude with three to five years demonstrated experience in a wide field of computer controlled industrial equipment involving paper processes. Digital print engine and/or inserting equipment experience a must
Associate degree in Printing preferred

Production Support Technician Resume Examples & Samples

Perform buffer manufacturing for finished goods buffers as well as buffers to support the Purification and Conjugation areas
Perform analytical assays such as SDS PAGE gels and IEF gels
Follow SOP’s, batch records, and other compliance related documentation
Other production support activities as needed
Associate’s Degree
Experience working in a regulated environment such as ISO 9001, ISO 13485, QSR or GMP
Familiarity with inventory control and/or ERP systems
Knowledge of SDS and IEF gels and running ELISA’s

Production Support Technician Resume Examples & Samples

1 - 3years of related experience in cGMP/FDA regulated industry preferred. Warehouse experience preferred
SAP knowledge preferred
Strong interpersonal, written and communication skills along with problem solving and follow-up skills are required
Must be well organized, flexible and work with minimal supervision
Alternate shifts, weekends and overtime will be required
Requires handling of chemicals such as corrosives, solvents & bio-hazardous materials Values & Behaviors
Ability to adapt and learn new systems
Ability to collaborate with other groups, teams and departments in addressing inventory related issues
Speak Up Mentality
Demonstrate a high level of discipline and self-motivation
Maintains composure during stressful situations
Provides innovative solutions to complex or process improvement issues

VP, Production Support Resume Examples & Samples

Perform complex financial analyses with minimal supervision, including cash flow projections, Argus valuation models, corporate finance models and sensitivity analyses
Manage underwriting, due diligence and closing process for sales and financing transactions
Prepare offering memoranda for transactions
Review and analyze client’s quantitative portfolio data, legal documents and other materials as part of project due diligence process
Gather and evaluate economic, demographic, healthcare and real estate market data for input into project specific deliverables
Read and comprehend with minimal assistance closing reports (Environmental, Title, Property Conditions, Appraisal) to execute transaction to closing
Assist with preparation of client deliverables and presentations demonstrating value-add to the client
Prepare proposals and offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities
Participate and/or manage investor client relationships
Assist in client relationship management (track performance, develop reports)
Develop and maintain strong relationships with internal and external clients
Bachelor’s and/or master’s degree with a strong record of academic achievement - concentration in Real Estate, Finance, Economics or Accounting Majors preferred
5-10 years of related work experience in healthcare real estate is preferred
Superior proficiency in ARGUS, Microsoft Excel, Word and PowerPoint
Comfortable interfacing directly with a demanding client base
Self-starter, team player, and strong organizational and project management skills
Ability to think independently and bring alternate points of view to the discussion
Ability to analyze and translate qualitative and quantitative data into strategic deliverables and business opportunities
Ability to work under pressure to meet tight deadlines with a high degree of accuracy, attention to detail and business maturity

L Production Support Resume Examples & Samples

Hands on knowledge in analyzing complex issues ( Oracle DB , Window Platform)
Strong knowledge of Investment banking products and processes especially in Asset Management with concepts related NAV , Referential data, Payments
Strong Experience on ITIL framework (Preferred ITIL Certification) and proven experience in adhering to defined processes
Proven expertise in continuous process improvement
Must have worked in highly autonomous setup with ability to handle ambiguous situations
Willingness to work in shifts (6:30AM IST to 11:30 PM IST) and also night shifts ( 09:30 PM - 07:00 AM ) in some cases

L Production Support Resume Examples & Samples

The L3 Production Support Lead will manage the day to day L3 support operations, ensure production issues and user queries are addressed within the agreed SLA
Work closely with peers and clients globally and maintain communications in a timely manner
Lead a team of support staff in handling L3 support for critical system(s)
Initiate Continuous Support Improvement, develop and implement new and existing processes to increase efficiency and productivity
Generate metrics on a periodic basis to provide a transparent view of support status
Develop relationships with IT and Business groups as needed to ensure all issues are addressed in an expatiated and effective manner
Perform root cause analysis for incidents and work with the required stakeholders to address them and bring down the incident count
Track and manage bugs in the application, categorize and prioritize them and work with development team to address them
Write SQL scripts and procedures to handle support issues

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