Support Analyst / Senior Support Analyst Resume Samples
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Support Analyst / Senior Support Analyst Resume Samples
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AC
A Cronin
Adrien
Cronin
657 Roberto Squares
Dallas
TX
+1 (555) 666 3999
657 Roberto Squares
Dallas
TX
Phone
p
+1 (555) 666 3999
Experience
Experience
San Francisco, CA
Senior ETL Support Analyst
San Francisco, CA
Fritsch, Rosenbaum and Dibbert
San Francisco, CA
Senior ETL Support Analyst
- Ensuring incident and problem management processes are applied consistently
- 2IC to the IIM Operations Manager
- MDM (Master Data Management)
- Timely actioning and resolution of user requests and system outages
- Managing the group's technology infrastructure
- Supporting, maintaining and enhancing existing business systems
- Ensuring effective communication and cooperation with all stakeholders including business users and other IT teams within the bank
Dallas, TX
Senior Prime Support Analyst
Dallas, TX
Boyer Group
Dallas, TX
Senior Prime Support Analyst
- Develop and maintain relationships with users, including front office and other internal groups
- Willingness to work on a shift basis/flexible hours
- Work as a member of the Dublin Support group within PSP
- Communicate clearly and concisely and escalate issues on a timely basis. Keep management informed of progress and issues
- Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
- Analyse moderate to advanced inquiries and lead problem resolution
- Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
present
Boston, MA
Senior Platform Support Analyst
Boston, MA
Keebler LLC
present
Boston, MA
Senior Platform Support Analyst
present
- Provide Self Help Facilities 100%
- Monitor the performance against the agreed service operating level objectives and SLA
- Work as a point of contact for the Platform support team
- Resolve Documentum functional and technical issues/queries based on library functions, workflow approvals, tasks, status changes etc
- Ensure that procedures are followed and properly executed
- Perform Root cause analysis for the incidents as part of preventive maintenance
- Monitor Documentum, Web Logic Server administration task
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Kent State University
Bachelor’s Degree in Computer Science
Skills
Skills
- Proven ability to quickly learn new products and processes
- Ability to travel to Global In-house Sites (25%)
- Ability to travel to US and UK (10%)
- Displays good interpersonal skills at all levels of contact and in a variety of situations
- Demonstrates knowledge of IT standards
- Able to understand and communicate the potential impact to the business if key disruptions
- Takes initiative to keep both own and subordinates skills up to date and to maintain awareness of and, in area(s) of expertise
- Previous experience driving continuous cost optimization programs through automation portfolios that reduce standard incidents and requests
- 15-25 year work experience focused in a mgmt. role supporting the development or support of a significant portfolio of applications (COTS & Custom); At least 10 years of experience focused on Application Service Operations & Support Functions
- Managing talent in accordance with service delivery model
15 Support Analyst / Senior Support Analyst resume templates
Read our complete resume writing guides
1
Senior Apps Support Analyst Resume Examples & Samples
- Provide support for mission-critical Rates Risk and CVA applications which interact with all the FO Trade capture systems
- 1 - 5 years’ experience working in a support environment
- Experience using call/ticketing software
2
Senior Techincal Support Analyst Resume Examples & Samples
- Manage 2nd level technical support and operational customer service needs for Visa Client Institutions using one or more of the Visa supplied software products and provide reporting and portfolio management for assigned products
- Provide day-to-day support to client institutions including response to customer inquiries related to complex web-based software applications issues or questions and ensure customer expectations are exceeded
- Serve as escalation point for more junior team members. Provide guidance to staff on all products and services supported by the department as well as non-routine, complex issues
- Identify, troubleshoot and resolve complex processing, application usage, or business issues
- Proactively identify and own issues through resolution working with business or development groups
- Ensure Level 1 support service levels are met or exceeded
- Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production
- Understand customer needs, business requirements, and priorities. Develop solutions and recommendations based on business needs
- Assess operational opportunities to increase service quality or efficiency and act as liaison for customers between other Visa groups, including the Product Office, Development, and Level 2 Support to act on recommendations
- Develop tools and educate customers on software applications, usage and functionality
- Typically requires a minimum of 5-7 years’ experience in a customer support role in software, financial or information services
- Proficiency with troubleshooting and resolving complex technical issues related to web-based software applications
- Proficiency providing technical and consultative support to external customers and identify business needs
- Ability to manage assignments that are of diverse scope and complexity and require significant initiative and judgment
- Proficiency of client-server networking and database management
3
Senior Desktop Analyst, Workplace Support Resume Examples & Samples
- Provide remote and/or on-site user support for end user computing systems, mobile devices, software, and services, including installation, problem correction, removal/replacement, or other tasks as necessary to ensure continuation of client productivity
- Provide guidance and/or direct problem resolution to other support personnel on difficult and/or critical technical situations
- Record critical information in the internal tracking application in order to (a) clearly document the problem, action taken, and end solution for a historical record; (b) monitor and update the status of various customer problems at any given time; (c) provide a medium through which to share knowledge regarding the evaluation and correction of technical problems with other support teams; and (d) capture data to be used by management regarding problem trends, resolution time, costs, or other metrics
- Respond to customer requests obtained via multiple service request channels. Based on an understanding of hardware, software, systems, and peripheral technology, determine the nature of the technical problem. Implement an acceptable solution that meets the customer’s needs in a timely manner. Accurately report and track requests for services through to completion including follow up communication with the customer
- Based on an analysis and evaluation of the technical problem, determine a suitable course of action that considers factors such as the criticality of the hardware/software/peripheral technology environment, the specific technology in question (e.g., operating system, type and brand of hardware, 3rd-party or custom software), connectivity, etc. Where necessary, solicit the expertise of other resources (e.g., teammates, other department SMEs, and written documentation) to accurately and effectively determine and execute the best solution. Test proposed solutions as possible before implementing to ensure compatibility and stability within the computing environment, and communicate with the customer in a timely manner to ensure understanding of problem status and resolution
- Such other duties as may be required by business needs
- Demonstrated ability to diffuse potential volatile situations as well as provide an articulate, measured and succinct response to a client’s problem
- Ability to effectively manage client’s expectation
- Ability to elicit confidence among peers, management and clients
- Solid team player and demonstrated ability to be flexible in a changing environment
- Solid analytical and logical reasoning skills
- Ability to consistently prioritize and track, with attention to detail, multiple concurrent issues/problems/tasks that are presented to them for action
- Ability to collaborate effectively with an offshore Level 1 Service Desk provider and work cohesively as one team
4
Senior Active Directory Support Analyst Resume Examples & Samples
- Delivers a highly available and stable directory services environment
- Analyzes and resolves complex performance problems and outages to software products and systems support, escalating to and working with vendors as require
- Works with Directory Planning and Engineering to provide operational requirements that result in a highly supportable production delivery of new technologies or production changes
- Is responsible for Incident & Problem Management, along with Root Cause Analysis
- Establishes strategic contacts with individuals, who can be beneficial to the achievement of work goals
- Identifies and delivers improvements to the departmental reporting obligations
- Performs routine, proactive maintenance and administration
- Participates in Disaster Recovery drills and ensures lessons learned are incorporated into plans for future drills or responses to real events
- Is a positive contributor to the team and uses solid interpersonal skills while interacting with co-workers
- Identifies and escalates any potential bottlenecks that might present a threat to system security or user services
- Possesses a university degree/college diploma in computer science or related discipline
- Active Directory specific designations/accreditations
- 5 to 7 years of technical experience in an IT environment (ideally mid sized or large environments)
- Must have hands-on minimum of 2-3 years working experience with Active Directory Domains/Forests/Domain Controllers
- Must have in-depth knowledge of Active Directory
- Minimum of 3-4 years of MS Windows (versions 2003, 2008, 2012) server including installation/configuration/administration/maintenance
- Experience with HP Standalones & Blade servers is an asset
- Strong knowledge of networking (TCP/IP, DNS, DHCP) and various other Microsoft protocols
- Solid knowledge of Active Directory & Windows permissions (ACL’s) and processes for Authentication
- Working knowledge of ADFS (Active Directory Federation Services) & FIM (Forefront Identity Manager) and Quest Recovery Manager
- Displays solid knowledge of ITIL processes including Problem and Change Management, and Configuration and Release Management
- Comfortable working in complex fast paced environments
- Demonstrates solid problem solving and analytical skills
- Displays high attention to problem description, detail, and impact
5
Senior Analyst, Retention Insights & Support Resume Examples & Samples
- Demonstrated financial modelling proficiency to examine and determine investment approaches
- Previous experience in using analytics and insights to understand business challenges and determine root cause and identify business and value creation opportunities
- Demonstrated understanding of information technology and its ability to improve and manipulate data
- Experience in partnering with business stakeholders
- Experience in designing and preparing structured reports with complex information
- High numeracy/ statistical ability including the ability to use analysis to generate business insights
- Well- developed ability to communicate verbally and in written form data-driven points-of-view that support actionable insights
- Ability to work collaboratively and influence others within cross functional teams to achieve business objectives
- Enjoy working with data to identify trends and drive operational improvements
- Creative problem solver; uses numeracy and organisational skills to process information
- Can work independently, be resourceful, and multitask several high-priority deliverables ensuring agreed timeframes and standards are met consistently
- Demonstrated focus on achieving business objectives and driving for results
6
Senior ETL Support Analyst Resume Examples & Samples
- Managing the group's technology infrastructure
- Supporting, maintaining and enhancing existing business systems
- Delivering and deploying new systems, technologies and services
- Providing each major business with a dedicated team that works closely with each business area to understand its particular technology needs
- Provision of quality production support across application and infrastructure environments (including ITIL based daily operations support, availability and capacity management, DR, risk and security governance)
- Timely actioning and resolution of user requests and system outages
- Third level technical escalation point
- Ensuring incident and problem management processes are applied consistently
- Providing support for system enhancements and application/environment change, including consultancy to other IT teams and release and change management practices
- Ensuring effective communication and cooperation with all stakeholders including business users and other IT teams within the bank
- Reviewing and improving operational processes, procedures, and documentation associated with the operation of these systems
- 2IC to the IIM Operations Manager
- Previous production experience supporting mission critical production systems
- Demonstrated ETL experience including technologies, concepts and procedures and batch job support
- Experience supporting the below technologies
7
Senior Prime Support Analyst Resume Examples & Samples
- Must be able to combine attention to detail whilst understanding the wider business and technology context
- Provide in-depth 1st/2nd line application support for production issues from initial client contact through to resolution, including root cause identification and implementing preventative action. Influence the global team by example and encouragement
- Analyse moderate to advanced inquiries and lead problem resolution
- Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them
- Position will involve some shift work on a rota basis, between the hours of 7:30am and 7:30pm, with weekend and holiday coverage sometimes required
- Travel to other offices may be required
8
Commercial Lending Salesforce Support Senior Process Analyst Resume Examples & Samples
- Advise on process, process design, risk impacts, required controls and potential process improvements through the analysis, assessment and evaluation of timely, cost-effective processes and process solutions for the business unit that comply with P&Ps and regulatory requirements
- Interpret and advise on proposed initiatives, process implications, process steps, as SME, and resolve process problems
- Act as key escalation for complex process, procedure, product and business issue problems
- Make recommendations on risk and ensure contingency plans are in place
- University degree/college diploma or equivalent work experience
- 6 to 8 years of related experience
- 2-4 years of Commercial Lending salesforce experience (Commercial Account Manager, Analyst or Funder)
- Solid knowledge of Lean process improvement methodology
- Solid understanding of the Software Development Life Cycle (SDLC) and its relationship to business systems design and implementation
- Familiar with established process analysis and improvement tools
- Familiar with Commercial loan products, operations and market practices
- Solid knowledge of testing strategies, test plans and execution
- Solid knowledge of standard desktop applications used by the Commercial lending business unit
- Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality
- Strong written and oral communication skills, with the capability to present and articulate complex concepts
- Strong influencing and negotiating skills
- Strong customer service and relationship management skills
- Strong process-writing skills, with ability to translate business requirements into process solutions, according to Bank standards
- Strong multi-tasking skills covering a wide range of challenges which are independent and distinct
9
Senior Sharepoint Support Analyst Resume Examples & Samples
- Work as part of a larger SharePoint administration team
- Work with Application Development and Systems Engineering teams to implement required changes and enhancements to the SharePoint environment
- Ensure service level performance for SharePoint services
- Establish, recommend and implement proper configuration and change management processes for the SharePoint environment
- Upgrades in the SharePoint Infrastructure
- Set up and configure SharePoint Participate in hardware and software Services on servers
- Strong Knowledge of SharePoint 2007 & 2013 on premises and SharePoint Online
- Proven Experience working with large SharePoint migrations
- Good Knowledge of SharePoint 2007/2013 installation, platform configuration and ongoing support activities
- Experience working in a team-oriented, collaborative environment
- Extensive technical knowledge of Microsoft Windows server 2003/2008/2012 is required
- Familiar with ITIL practices in particular Change Management, Incident Management and Problem Management
- SharePoint 2007, SharePoint 2013, SharePoint Online (Must Have)
- Microsoft Office Suite (Must Have)
- HTML, JavaScript, Cascading style sheet (Nice to Have)
- Knowledge of SharePoint Object Model (Nice to Have)
10
Senior Execution Support Analyst Resume Examples & Samples
- Delivering an expert, quality-driven service to clients
- Providing order capture support for clients who are unable to input orders through online channels
- Taking ownership of all client queries and settlement issues and providing information as requested
- Acting as a liaison between client and internal teams to process a variety of activities such as asset transfers and corporate action election responses
- Co-ordinating communications between Relationship Managers and specialist product areas such as Treasury & Brokerage
- Significant experience in delivering high-quality client service in a culturally diverse international market
- Advanced technical competencies such as using trading or market data systems
- A strong history of working with financial instruments or a degree level education and an excellent general academic track record
- The ability to plan, operate, communicate and challenge at senior leadership level
11
Senior Analyst, GFO, Partner Deals Support Resume Examples & Samples
- Gather and coordinate tracking mechanism for existing deals; ensuring all facets are accounted for (billing, revenue share, royalty, etc.)
- Build reports to track on monthly basis to ensure proper handling
- Work with various business departments to understand scope and details of new deals in order to help develop contract terms regarding reporting, billing, revenue share, etc
- Confirm accuracy of inbound reporting and payments (in and out)
- Create vendor reports and payments
- Ability to work with various business groups and employee levels
- Self starter and ability to own project from start to finish
12
Senior Analyst, Wealthhub Production Support Resume Examples & Samples
- Highly developed analytical skills
- Proven Technology experience and a familiarity with service management processes
- Competence with scripting languages and tools
- Highly developed communication and influencing skills
- Ability to clearly articulate complex technical issues to business stakeholders
- Familiarity with components or technologies relating to the nabtrade or JBWere technology stacks would be a significant advantage
13
Senior IT Ecom Support Analyst Resume Examples & Samples
- Monitor all aspects of websites including vendor interfaces, site content, network performance, web defects, customer experiences, payment processing, order management/fulfillment, and product shipment. Manage and monitor customer quality through existing set of monitoring applications. Ensure accuracy and timeliness of site response, user input, and page loading of information for all e-Commerce systems. Provide Level 1 incident management support for customer-facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
- Analyze data collected by monitoring tools and services to provide e-Commerce dashboards, reports, and KPI’s for business stakeholders, including actionable recommendations to be used by management for data-driven decision making and continuous optimization. Identify positive and negative trends and anomalies associated with site performance to be communicated to business stakeholders and management
- Work closely with e-Commerce support teams to understand daily changes, promotions, and content management alterations. Once deployed to production, understand all feeds for inventory, pricing, product activations, promotions and content and their impact to the website. Ensuring website content and features appear/function according to internal campaigns and product launches
- Develop, implement and maintain support documentation regarding operations, functionality, framework, policies and procedures. Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies where applicable. Ensure successful execution of all batch processing related to e-Commerce systems including backups, data loads, vendor feeds, and synch jobs
- Working cross-functionally with IT Security, Engineering, and e-Commerce Operations to support a ‘best-in-class’ online customer experience. Help to define and address cross-functional gaps and processes between internal and external teams. Contribute to the overall objective of providing best-in-class digital user experience
- Responsible for all aspects of incident management as it relates to e-Commerce services and platforms. First line of defense in detecting, troubleshooting, and identifying website performance issues, faults, and deficiencies. Determine business impact, initial priority, scope, communication plan, and resources required to resolve the issue
- 5+ years experience with Gomez, AppDynamics, Keynote
14
Senior Treasury Support Analyst Resume Examples & Samples
- Support all post execution processes associated with all treasury instrument types. Including but not limited to the following instruments
- FX (spot). FX (forward contracts, deliverable, non-deliverable and synthetic). Repo’s, and Money Market’s
- Checking and authorization of output from the team
- Monitor all systems associated with current process flows. Identify, investigate and resolve any exceptions identified in a timely manner
- Processing manual cash payment instructions
- Act as a subject matter expert and providing support to the Treasury team as first line of escalation for the more complex issues
- Act as a lead and fully participate in Treasury projects and initiatives impacting Global Portfolio Services
- Maintain and continually develop a deep knowledge of all regulations impacting Treasury instruments. Ensuring process and procedures are maintained accordingly
- Support the execution of legal documentation framework surrounding Treasury products, fully understanding and ensuring it of a consistent nature operationally
- Broad understanding of other Portfolio Services activities
- Managing relationships appropriately to a senior level
- Monitor group email boxes, ensuring enquiries are responded to in line with current procedures
- Checking and sign off of start and end of day tasks
- Experience within Treasury Support area in an Investment Management Company or similar environment, with experience of all elements of Treasury processing and products, including FX, and money market instruments
- Good knowledge of global financial markets
- Must be able to demonstrate a sound understanding of treasury instruments. Acting as team lead as and when required
- Acting as SME on complex projects/initiatives
- A good understanding of accounting and financial principles as they apply to Treasury products to provide support to immediate team and other business functions/partners is required
- Able to work independently, anlayse and solve issues in a timely manner. Have the ability to organise workloads to meet tight deadlines
- The ability to cooperate in a team environment and conduct themselves professionally at all times
15
Senior Server Support Analyst Resume Examples & Samples
- Provide PeopleSoft configuration and STAT management support for projects
- Contributes to BMO Financial Groups overall business results by making recommendations that significantly improve operational efficiency and effectiveness
- Hands on experience in PeopleSoft Application Operations and Management
- Experience in Linux/Windows technical support environment of 1000+ users supporting banking applications is an asset
- Demonstrates solid knowledge of supported PeopleSoft / Linux / Windows operating systems
- Contains applied knowledge of ITIL processes including Problem and Change Management, and
16
Senior Financial Analyst, Corporate Support Resume Examples & Samples
- Use Hyperion to input and generate reports for the review of plan, monthly actuals/forecasts, updates and variance analyses
- Participate in monthly closing process including, but not limited to, the review of actual, accounts payable reports, preparation of journal entries, and account analyses
- Preparation of monthly chargebacks to markets for mobility, IT and other expenses. Work with external vendors, and local internal HR and Finance to update chargeback codes. Ensure secondment agreements are in place to initiate debit notes
- CIR tracking and processing of closing documentation
- Help resolve client issues with invoices, special payment requests, etc
- Headcount tracking
- Requests for new accounts/cost centers that align with chart of accounts
- Bachelor degree in accounting or finance with a CPA preferred
- Strong computer skills and knowledge of Hyperion, JD Edwards E1 General Ledger, and Microsoft Office helpful
- 3+ years of accounting and planning/forecasting experience
- Self starter with ability to work independently with minimum direction
- Need to be detailed and performance oriented
- Capable of handling and maintaining confidential information
- Must be flexible to changing circumstances and work under strict deadlines
17
Senior Spec Appl Support Analyst Resume Examples & Samples
- Provide production support on QRM issues/concerns in a challenging and time crunch environment working closely with business, vendor, and data teams to resolve the issues
- Authors various documents on projects such as use cases, process flows and other related project documents
- Experience with reporting/ETL, scripting and SSRS, SSAS, SSIS would be a major plus
- Analyze business workflows to look for opportunities to automate or better synergize the data for QRM needs
- Lead/implement enhancements/small projects to upgrade the QRM environments as and when needed
- Work closely with the infrastructure teams to ensure we maintain optimal configuration across our entire infrastructure
- 5+years working in financial services industry
- 3 to 4 years prior exposure and experience in providing production support on vendor and/or in house financial systems
- Demonstrated capabilities of working with ease and resolving production issues in a stressful and time critical environment
- 3 to 4 years’ experience following SDLC process and procedures in implementing enhancements and small projects in various environments
- 3 to 4 years’ experience in Data mapping
- Strong experience querying and working with large data sets
- Experience with at least some of the assets and/or liabilities found on BNY Mellon’s balance sheet
- Demonstrated ability to quickly learn new technologies and business concepts
- Experience with Microsoft technology SSIS, SSRS, and SSAS is a requirement
- Experience in working with several business intelligence and reporting tools e.g. SSRS, Jasper etc.,
- Authored typical SDLC documents in the past such as business and functional requirements
- Ability to communicate with various levels of management in both business and technology
- Working knowledge on defect log and management tools
18
Senior Murex Support Analyst Resume Examples & Samples
- Coordinating technology teams, internal and external to troubleshoot, optimize, develop, and implement solutions for Murex
- Develop process and business solutions that deliver transformational change
- Interpretation, analysis & recommendations provided with minimal directions required from stakeholder(s)
- Provide management with status updates, whilst managing day-to-day requirements in progressing process improvements / change initiatives
- Strong support experience from a business and technology perspective, processes and procedures to cover round-the-clock support and ensuring critical systems availability and stability
- Strong Problem solving skills with an appreciation of Information Technology Systems and information flow
- Advanced level of knowledge of Unix, Sybase and Network performance tuning, analysis and Troubleshooting
19
Authorization Support Analyst, Senior Resume Examples & Samples
- 4+ years of experience in the area of certification, authorization, and accreditation of DoD IT systems in accordance with applicable DoD directives
- Experience with documenting risk assessment results in eMASS
- Knowledge of the 6 steps of the DoD Risk Management Framework (RMF) in accordance with DoDI 8510.01
- Knowledge of information security technologies, including cryptography, vulnerability assessment, or Security Information and Event Management (SIEM)
- Knowledge of federal and DoD computer security directives, including Security Technical Implementation Guides (STIGs), the Federal Information Security Management Act (FISMA), National Institute of Standards and Technology (NIST), and commercial best practices
- Knowledge of applicable DoD, USCYBERCOM, and USTRANSCOM security guidelines and best practices and DoD directives applicable to implementation of an enterprise vulnerability management program
- DoD 8570 IAM Level II Certification required
- Possession of excellent oral communication skills
- BA or BS degree in an IT-related field preferred
20
Customer Telephone Support Analyst Senior Resume Examples & Samples
- Bachelor’s degree required with 3 years relative professional experience
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing help desk support
21
Senior PMO Support Analyst Resume Examples & Samples
- Senior Administration, architecture, and user support
- Must have the ability to understand create, and maintain Planview configurations
- Design, develop and maintain the Portfolio Management Reporting Platform (PMRP)
- Responsible for the technical enhancements and updates to the Portfolio and Resource Management Solution (PRMS)
- Review and assess Portfolio Management Software updates and upgrades, creating impact assessments and recommendations
- Perform testing of the PRMS and PMRP during updates and upgrades
- Work closely with the cross-divisional and cross-functional teams to understand business requirements and provide direction/guidance on what is considered best practices for Portfolio Management and Reporting
- Bachelor's Degree in Computer Science with relevant work-related experience is required 8+ years of Hands-On Design and Development work related to IT Solutions 4+ years of hands-on experience with Planview EPM with 2+ years with Planview EPM v11.x Technology – Hands-On Experience: o Planview EPM training and certification desired o Planview EPM – Architecture, Design and Reporting Portal of Project Portfolio Management components including Lifecycles, Scripted Dialogs, Configured Screens Financial Management – Org Structure, Roles, Rate Cards, Rate Sets, Versions, Fin Columns Analyze Charts and Tables Tile design, creation and maintenance Database knowledge of schema, tables and views Data Mart extension design and creation Complex SQL Tile and Virtual Column creation Analytic and Reporting Portal experience – Cube definition and updates o Strong MS SQL Server schema, database and stored procedure coding and admin experience o MS Report Builder, Visual Studio, stored procedures, report / cascading parameters o Reporting Platform experience with MS Report Builder / SRSS, MS PowerBI and Microstrategy v9+ o Database Platform experience with MS SQL Server Manager o SharePoint 2010 / 2013 experience with general site configuration, administration and reporting
22
Cybercrimes Support Analyst, Senior Resume Examples & Samples
- 5+ years of experience with system administration, including creating and uploading new software forensics loads onto computers and installing hardware components, as necessary
- 3+ years of experience with Microsoft Server Administration on Windows 2000, 2003, 2008, 7, and XP, Linux, and Mac
- BA or BS degree in Cyber, IT, or CS
- Certified Ethical Hacker Certification
- Kali Linux Certification
23
Senior Dispute Analyst, Dispute Support Resume Examples & Samples
- Act as liaison for the client; provide dispute processing guidance, up-training and best practice solutions in order to mitigate losses to Visa and the client
- Bachelors degree or equivalent experience. Requires a minimum of 5 years experience in a customer support role in financial services, payment card, software or information services
- Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
- Proven ability to service and support a range of internal and external customers, while maintaining client / stakeholder confidentiality, often in parallel and within a shifting set of priorities
- Customer focus with proven ability to establish productive working relationships
- Ability to set priorities and manage customer expectations, and work both as part of a team and independently
- Strong verbal, written and interpersonal skills are required
24
Senior Intelligence Collection Support Analyst Resume Examples & Samples
- Providing collection subject matter expertise to support the assigned AOR in strategy-related activities
- Helping to assess progress against key intelligence gaps identified in the strategies
- Assisting with analyzing strategic collection initiatives and requirements to ensure their alignment with national level intelligence priorities, objectives and organizational missions and goals
- Working with internal elements and other departments and agencies engaged in collection activities to coordinate joint actions and ensure alignment of programs, procedures, and guidelines
- Assisting in helping to align and integrate the IC collection enterprise's total collection capabilities
- Assisting. with fostering and cultivating strategic alliances and professional networks with interagency partners and other community elements to ensure adequate resource availability and priority attention on a variety of IC-related strategies
- Base-lining and analyzing JC collection capabilities and postures
- 15+ years of demonstrated experience with addressing intelligence collection-related issues, and in-depth expertise on domestic, defense, United States national, and foreign partners' intelligence collection organizations, programs, and capabilities
- Significant demonstrated experience with successfully leading senior-level interagency teams or bodies that have achieved decisive results; including the ability to develop .near- and long term strategies, set goals, establish metrics, measure progress, and oversee budgets
- Significant demonstrated experience interacting with Congressional, intelligence, and policy audiences
- Significant demonstrated experience conceptualizing and leading complex projects with little supervision and juggling multiple, competing priorities
- Demonstrated knowledge with the regional or functional area of responsibilities (AOR)
25
Senior Analyst, Revenue Support Resume Examples & Samples
- Experience with business analytics and data processing such as data management, report development, and data mining
- Proficiency with SQL, VBA, MS Access, PowerPoint and advanced Excel skills
- Ability to manage and organize projects consistent with department and company objectives
- Proven track record of effective multi-tasking in a fast-paced team environment
- BA/BS Bachelor’s Degree with course work in Business Administration or Information Technology
- A minimum of three (3) years of programming experience with VBA, VB.NET, SQL or similar programs
- A minimum of three (3) years of Business Analytics experience with Microsoft Access, Excel or similar programs
- A minimum of one (1) year of server-based database development experience with Microsoft SQL
- A minimum of one (1) year of report development experience with Microsoft Access, Crystal Reports, Cognos, Microsoft Reporting Services or similar reporting software
- A minimum of one (1) year of Hotel or Hospitality experience in Sales, Revenue Management, Catering or Meeting services
- A minimum of one (1) year of experience with Hospitality Technology systems preferred, such as, DMPE, Global/SFA, CRS, PMS, CRM, OnQ Revenue Management, OnQ Forecast Management, GRO and OnQ Rate & Inventory
26
Senior Appl Support Analyst Resume Examples & Samples
- Bachelor's degree in computer science or a related discipline, or equivalent work experience
- 2-3 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus
- Participates to the support’s call out program as well as to the on-site work shifts (8am-8pm)
27
Senior Analyst Mobile Support UAT Resume Examples & Samples
- Design, develop, and maintain complex test scripts for negative testing, bug validation, performance and usability
- Coordinate and monitor teams of analysts by making testing assignments and evaluating progress
- Support and assist analysts in understanding testing strategies and applications
- Diagnose defects, tracking them from discovery to resolution including escalation to IT
- Assist management in evaluating quality processes, principles, and tools to ensure procedures are in compliance and product meets customer requirements
- Act as a liaison between the Digital team, technology partners, and other business partners to assist with how the website works, defect validation and performance
- Perform testing and knowledge transfer to support personnel (including, but not limited to, the Site Support Desk, Reservations, Training, Revenue Accounting, Marketing/Loyalty program, Social Media, employees, and passengers)
- Assist with day-to-day defect troubleshooting and analysis of website performance
- Simulate or recreate user problems to resolve operating difficulties
- Resolve website problems which do not require IT intervention; when necessary, open and escalate issues with IT
- Assist management in evaluating and implementing testing methods, tools, and procedures
- Undergraduate degree in relevant field or equivalent experience/training
- Minimum two years’ experience in user acceptance testing or in an eCommerce environment
- Ability to analyze and interpret business requirements
- Ability to manage and prioritize multiple tasks and projects within hard deadlines as assigned by Manager
- Excellent verbal and written communication skills, with ability to effectively interact with the team as well as with all employees within the organization and external contacts
- Ability to collect data, evaluate a situation, and make decisions quickly
- Proficient with Microsoft Office software (e.g. Excel, Word, Access, PowerPoint)
- Experience with airline reservations systems preferred
- Experience in airline/travel industry preferred
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Detail Focused Senior Murex Support Analyst Resume Examples & Samples
- Accountable for Murex Environment and end of day maintenance as well as performance tuning, capacity management
- Ensure that Murex system availability adheres to the parameters set on Murex SLA with business
- Ensure all EOD deliveries are within agreed SLA with business
- Strong knowledge on Murex 2.11 and 3.1 pertaining Murex environment and End of Day management/Support
- Ability to lead a global support team with demanding stakeholders and critical business issues
- Strong ability to communicate and interact with stakeholders
- Has a very good experience and track record in Murex EOD and database optimizations and fine tuning
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Senior Analyst, Inv Support Svc Resume Examples & Samples
- Strong written and oral communication skills are required to disseminate information to team
- Seeks to develop own skills and capability, takes on others responsibilities/tasks as and when is necessary to ensure team outputs achieved
- Proven ability to build strong relationships with partners on site/ across business lines/ juniors and seniors
- A client focused approach
- Demonstrates willingness to help and others outside team
- Takes care over tasks and demonstrates commitment to producing high quality work and to timeframes required
- Recognises problems and deals with them quickly and efficiently
- Organises own workload and establishes priorities
- Application Knowledge
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Detail Focused Senior Murex Support Analyst Resume Examples & Samples
- Ability to lead a global support team with key stakeholders and critical business issues
- Strong ability to communicate and collaborate with stakeholders
- Demonstrated experience and track record in Murex EOD and database optimizations and fine tuning
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Customer Telephone Support Analyst Senior Resume Examples & Samples
- Final Secret Clearance
- LRA PKI Certified
- Security Plus Certification
- DTRA service desk support experience
- Remedy Ticket Tracking System experience
- Demonstrated ability to multi-task in a fast-paced environment
- Windows 7 / Windows 10
- Active Directory administration / Active Role Services
- CAC/PKI integration with Active Directory
- Excellent Customer Service and Communications Skills
- Leidos is a global leader in the integration and application of information, technology and systems working to solve the world's toughest challenges in the civil, health, defense, intelligence and homeland security markets. The company's 33,000 diverse employees support vital missions for government and commercial customers in 30 countries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10 billion for the fiscal year ended January 1, 2016 after giving effect to the recently completed combination of Leidos with Lockheed Martin's Information Systems & Global Solutions business (IS&GS). For more information, visit www.Leidos.com. The company's diverse employees support vital missions for government and commercial customers. Qualified women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Leidos is an Equal Opportunity Employer
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Cybercrimes Support Analyst, Senior Resume Examples & Samples
- Experience with Microsoft Server Administration on Windows 2000, 2003, 2008, 7, and XP
- Experience with Linux and Mac
- Microsoft Certified Professional (MCP), Microsoft Certified Solutions Expert (MCSE), Microsoft Certified Solutions Developer (MCSD), or CompTIA Linux+ and CompTIA Server+ Certification
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Senior Test & Support Analyst Resume Examples & Samples
- Working closely with the project teams of Developers and Business Analysts to ensure full coverage of business requirements relating to website testing and support
- Providing full test estimates covering the entire testing cycle from test planning, test case writing, test execution, regression testing and retests
- Developing testing scripts that capture all possible functionalities and eventualities, ensuring that comprehensive and thorough testing takes place
- Conducting detailed manual testing of website developments across multiple devices, operating systems and browsers including desktop, mobile and tablet; Windows, IOS and Android; Chrome, Internet Explorer, Firefox and Safari
- Identifying defects, issues, problems and potential improvements, and logging these on the JIRA issue tracking tool, then working closely with the website developers to ensure that they fully understand the amends and changes required
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Senior Telephony Support Analyst Resume Examples & Samples
- To provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk and provide investigatory actions for complex service requests and colleague support
- To deliver subject matter expertise for all types of incidents and requests reported to IT Service Desk via multiple media including telephony and self service channels
- To provide expert navigational and operational help for a wide range of Barclays processes, procedures and IT systems
- To lead by example and instigate and embed a flexible approach in providing a wide range of support to multiple services across the IT Service Desk
- To initiate, co-ordinate and manage the delivery of service improvements and to measure/track benefits realization
- To provide expert support/advice to colleagues
- Act as Service Desk advocate in front of stakeholders, customers, suppliers, support teams and develop relationships which improve the service ITSD delivers
- To drive continuous service improvements; instigate process and tool simplification, deliver increased engagement with support/suppliers and be an advocate of making the lives of our customers easier
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Senior Analyst, IM Support Resume Examples & Samples
- Provides resolution to customers/end users for all issues reported against production IT systems. Responsible for IT service delivery governance to ensure the team(s) are meeting the SLA metrics
- Maintains overview of the production support services delivered and success of those services against organizational goals
- Defines / implements approach for monitoring and managing the performance of IT Services
- Ensures necessary arrangements are in place to maintain or recover the delivery of production support services in the event of physical, technical or environmental disaster or major outage to ensure continuity of service delivery
- Defines and drives adherence to operational processes which are to be used by the organization
- Ensures the delivery of production support services are maintained at the high levels of quality, standards and operability
- Takes responsibility for monitoring performance against targets and managing the service in an efficient and effective manner
- Supports the transition of IT support from 3rd party vendors into the Global In-house Centers
- Define appropriate resource levels, shifts and capacity, to enable delivery of production support services across the portfolio
- Uses negotiating skills and personal influence to represent Production Operations both within XIM and the business establishing confidence for the delivery of production support services
- Authorize the allocation of resources for the planning and delivery of production support services
- Manages budgets and establishes recoveries for execution of production support services
- Taking into account current and future trends, contributes to process structure at the highest level with respect to full range of matters including operations, hardware and software procurement, operational Risk compliance, staff development and rewards and choice of methods and standards
- Provide input for Continual Service Improvement for the organization
- 15-25 year work experience focused in a mgmt. role supporting the development or support of a significant portfolio of applications (COTS & Custom); At least 10 years of experience focused on Application Service Operations & Support Functions
- Prior Experience working for US/European based companies
- Involved in setting up Global In House Centers for US/ European companies for Application Service Operations and Support functions; Experience building organization from the ground up
- Must have expert level background in running large mission critical IT operations environments leveraging industry best practice methods
- Experience in leading Global Teams with key interactions to customers located in Europe and US; Team sizes of over 100-200+ staff
- 8+ years with P&L responsibilities including oversight of high-budget projects
- Previous experience driving continuous cost optimization programs through automation portfolios that reduce standard incidents and requests
- Displays good interpersonal skills at all levels of contact and in a variety of situations
- Able to understand and communicate the potential impact to the business if key disruptions
- Takes initiative to keep both own and subordinates skills up to date and to maintain awareness of and, in area(s) of expertise
- Managing talent in accordance with service delivery model
- Demonstrates knowledge of IT standards
- Ability to travel to Global In-house Sites (25%)
- Ability to travel to US and UK (10%)
- Excellent verbal and written communication skills required to document and report on defects and other software issues
- Proven ability to quickly learn new products and processes
- Work with the IT and Business Teams to resolve incidents
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Senior Platform Support Analyst Resume Examples & Samples
- Work as a point of contact for the Platform support team
- Coordinate change management and documentation support activities during project execution to ensure compliance with business and regulatory needs
- Plan and implement different support activities
- Monitor Documentum, Web Logic Server administration task
- Conduct internal Project Reviews and ensure quality
- Ensure that procedures are followed and properly executed
- Coordinate with offshore team
- Communicate with Client
- Ensure tickets are resolved within SLA
- Perform Root cause analysis for the incidents as part of preventive maintenance
- Resolve Documentum functional and technical issues/queries based on library functions, workflow approvals, tasks, status changes etc
- Identify and enable problem creation for recurring Documentum issues in the applications
- Monitor, track and report on service level performance (Availability, Reliability, Performance and Change Management)
- Monitor the performance against the agreed service operating level objectives and SLA
- Communicate of defect fixes and status to Support lead
- Call Logging, Call Monitoring / Tracking
- Resolve Service requests
- Provide Self Help Facilities 100%
- Good knowledge about ECM – Documentum
- Strong skills on administration and configuration of : Content Server, xPlore, ADTS, BOCS, D2, D2LS, CTS, RPS, PRM
- Good knowledge of Unix
- Good knowledge is supporting HA and DR implementation
- Good Experience in Monitoring Tools
- Good experience in ITIL process, more specific to LifeSciences domain
- Experience in working with offshore team
- Experience of working in complex scenarios
- Ability to explain complex scenarios in simple words to the stakeholders, Strong experience in customer satisfaction
- GxP experience
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Senior Process Analyst, HQ Support Resume Examples & Samples
- Education –Bachelor’s Degree (Master’s Degree or Certification related to Data Analysis, Management is Preferable)
- Preferably 6 plus year experience in Master Data and Data Quality Management
- Knowledge about Supply Chain Management and Logistics domain is desirable
- Operational Knowledge of the MDM application, Other IT systems is desirable
- Knowledge of business process and understanding of business data
- Data quality metrics and reporting knowledge is must
- Experience in Process Automation is desired
- Should be an excellent team player with willingness to learn, share and find solutions together with the team
- Strong verbal and written communication. ‘Never say no’ attitude for any tasks allocated
- Strong knowledge and hands-on experience in query language SQL/T-SQL
- Basic Understanding and hands-on on MS Access Queries and Forms
- Knowledge of Master Data System Architecture is desired
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Senior WMS Support & Development Analyst Resume Examples & Samples
- Analysis of business requirements and functional specifications to created detailed technical specifications which can be utilised for the development and implementation of quality software solutions
- Provide regular reporting and feedback of project tasks to line manager and project teams
- Fully utilise the configurability of the WMS application to develop imaginative solutions in the design of applications to meet complex and non-standard business requirements
- Contribute to the development and implementation of existing procedures and standards for configuration and support within the team and alongside other application teams
- Provide expert advice to colleagues within team, other application teams and end users
- Provide 1st level support for WMS application configuration
- Provide 1st level technical support for WLM application
- Ensure all work is carried out in line with Howdens’ project methodology
- Provide out of hours support according to set rotas and ensure faults are fixed within system SLA
- Documentation of WMS system: Technical design and Functional Design
- Act as lead in times of the managers absence
- Manage multiple projects simultaneously
- Support of multiple diverse supply bespoke system
- Balance time between numerous requests and tasks
- Supporting the WMS manager when necessary to manage unscheduled requests for assistance within short time scales
- Work within Technical constraints
- Working with vendors
- Travel required to all business sites and suppliers as required (the role can be based in Howden or Northampton)
- Minimum 5 Years configuring and supporting JDA Dispatcher WMS
- Degree/HND or equivalent level from demonstrated experience
- Excellent working knowledge Oracle SQL and Jasper iReports
- Experience of utilising PL/SQL and advantage
- Good Analytical skills with the ability to translate business requirements into technical/functional specifications and/or configuration requirements
- Excellent Problem solving and fault finding skills
- Experience of Dispatcher integration with SAP host system
- Some experience/knowledge of JDA WLM system
- Excellent Knowledge and understanding of logistics systems
- Good knowledge of supply chain systems
- Successfully demonstrated delivery of multiple small / medium JDA Dispatcher projects , to include full application upgrades
- Successfully demonstrated high level of responsibility and involvement with multiple IS and Logistics Projects
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Senior Online Support Analyst Resume Examples & Samples
- Provide direct troubleshooting support to our clients and client facing employees
- Liaise with technical & product support teams to achieve resolution to technical issues affecting clients
- Assist to identify and implement sales and client process improvement opportunities through automation and standardization of current policies and procedures
- Manage the overall external client implementation process, including technical walk-through
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Senior Cisco Support Analyst Resume Examples & Samples
- Analyze, isolate, and resolve Cisco VOIP system problems. This includes but is not limited to technical, procedural, operational, and functional issues
- Assist staff with Cisco devices utilized
- Maintain an on-line log of support requests and related resolution activity of service desk requests received from staff
- Other duties and application support, as required
- Cisco Unified Communications Manager v10+ Configuration and Troubleshooting
- Experience in H.323, SIP, H.320 Standards and Operations
- Hands on Experience Installing, Configuring and Troubleshooting Polycom/Cisco/LifeSize VTC Systems
- Experience Using Cisco Prime Collaboration (CPC) v10+
- Knowledge of Cisco Agent Desktop, Supervisor Desktop and Reporting
- Experience Using Loglogic
- Experience Using Claris
- Associate's degree and 9 years’ experience
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Senior Transportation Support Analyst Resume Examples & Samples
- Provide solutions to new and existing business utilizing TMS system configurations, code tables and dynamic rulesets
- Support system software upgrades through functionality and regression testing
- Provide timely assistance to internal users in resolving system functionality/performance issues
- Perform in a 2nd level support capacity before escalating issues to MercuryGate
- People skills – the ability to establish effective working relationships across multiple groups (support groups, internal customers, external customers)
- 1-3 years experience in logistics or transportation industry
- 1-3 years work experience with the MercuryGate TMS
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Customer Telephone Support Analyst Senior Resume Examples & Samples
- Final TS/SCI Clearance
- Ticket tracking tools (e.g. Remedy)
- Demonstrated ability to communicate in a clear and concise manner, written and oral
- Demonstrated use of remote control/support tools
- Microsoft Office Suite 2010/2013 support with concentration on Outlook
- Roaming and static profile support
- Demonstrated ability to effectively Level 1 troubleshoot desktop issues remotely
- Demonstrated ability to effectively Level 1 troubleshoot network peripherals issues remotely
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Senior App Support Analyst Resume Examples & Samples
- 4+ years work experience that reflects a proven track record or proficiency in the competencies noted
- Medicaid and/or Medicare claims experience is required
- QNXT experience is preferred
- Contract and Benefit Configuration Experience is desired
- Claims processing and testing experience is desired
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Senior Globex Support Analyst Resume Examples & Samples
- Understanding of how systems/components work together (i.e. OS, applications, network, database)
- Must have experience with the FIX protocol along with trading platforms including market data and order entry
- Java and middleware technology knowledge
- Proficiency in all MS Suite application. Advanced proficiency in Excel
- 3-5 years of technical support in a production environment or application development experience
- 3-5 years Futures and Options industry experience is preferred
- Fluency in Mandarin Preferred
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Senior Financial Analyst Frontier Configuration & Support Resume Examples & Samples
- BS/BA degree (Finance/Accounting & Information Technology Experience Preferred)
- 1-2 years Application / System Configuration
- 1-2 years Reconciliation Project Management experience
- Works Well with Others / Business Partnering
- Analytical Ability / Financial Acumen / Problem solving
- Self- Motivated
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Senior Support / Maintenance Analyst Resume Examples & Samples
- Required to have three years experience with object oriented language as Java/C++/C# OO technologies
- Required to have strong knowledge of the UNIX/Linux Operating system and scripting: shells, Pearl, Python
- Support the production environment, assist in the diagnosis and resolution of incidents, and maintain the stability and integrity of systems
- Design, develop, test and document highly reliable client and server-side systems in a structured, disciplined, and fast-moving environment
- Implement fixes using client’ proprietary database and development platform
- Develop within a controlled process including design and code reviews
- Form strong client relationships with users, operations, controllers, and other technology groups in an integrated business and technology environment
- Strong problem solving skills, ability to infer from previous examples, willingness to understand how an application is put together
- 3+ years Java
- 3+ years Scripting
- 3+ years Perl
- 2+ years Support Maintenance
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Senior Globex Support Analyst Resume Examples & Samples
- Provide first level support for technical, trading, product, or market-event enquiries
- Support CME OTC and auction platforms and related product informational responsibilities
- Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
- Support market-event enquiries pertaining to error trade investigations
- Proficient with Microsoft Office, advanced abilities with Excel (VBA a plus)
- Previous experience within trading, support, market analysis and customer support
- Knowledge of futures, options and OTC products across multiple asset classes
- A solid understanding of Commodities, Interest Rates, Energy and FX Derivative Markets
- Significant experience with leading industry charting/news platforms, such as Bloomberg, Thomson Reuters Eikon and CQG
- Knowledge of blockchain and machine learning a plus
- Must be able to demonstrate strong verbal, written and problem solving skills
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Senior Process Analyst, HQ Support Resume Examples & Samples
- On behalf of Damco HQ get engage with Global/Regional/Area Performance dashboard and Analysis related tasks
- Perform review and quality checks on the Performance Dashboards
- Drive efficiency though improvising the process
- Complete the dashboard within agreed timeline and with quality output
- 6-7 years of experience in in analytics and very strong in PPT skills
- Must be good with advanced Excel, VBA and SQL Access/Server Management Studio
- Knowledge about financial and accounting systems and terminologies is a must
- Willingness to learn applications and explore smart ways of working
- Try and find various solutions; ability to make decision, Problem solving and deliver/complete the task with good quality
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Senior Analyst, Ent Tech Support Resume Examples & Samples
- Cases managed, Customer Experience, Proactive posts
- Digital platforms adoption
- EMEA/LATAM and Global Social Media Team to proactive participate to Social Media development
- LATAM Digital and TAM Teams to promote Digital platforms adoption (i.e.: SupportAssist, TechDirect, eSupport, Social Medias…) directly to internal and external customers
- Local SDS teams to gather feedback to improve the delivery and promote the latest news to improve the engagement
- Candidate has to
- Ensure adherence to Dell’s values, code of conduct, policies and compliance
- Be an example as team player
- Be self-sufficient and develop autonomy
- Manage effectively his priorities
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Senior Process Analyst, HQ Support Resume Examples & Samples
- On behalf of Damco Centre get engage with some specific Financial Reporting & Analysis related tasks
- Take opportunity to get involved in new tasks with short learning
- 4-5 years of experience related to Financial Reporting & Analysis
- Must be good with advanced Excel and if possess VBA and SQL Access knowledge it will an added advantage
- Power pivot/Power BI usage will be an added advantage
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Senior Analyst, Ent Tech Support Resume Examples & Samples
- Championing a customer-focused service delivery and all quality metrics
- Contributing to and maintaining adherence to Policies, Procedures and Standards
- Ability to be autonomously productive (flexible & adaptable)
- Fluent French and English (any other language is a +)
- Good knowledge of storage infrastructure key components : storage array, network, operating system & clustering technologies
- Mastering backup architecture both hardware & software products : tape libraries, AppAssure, NetVault/VRanger
- Mastering network technologies : VLAN, Spanning Tree, LAG/LACP, Stacking, VLT, DCBx
- Mastering iSCSI/FC/FCOE protocols & technologies : FlowControl, JumboFrame, Zoning, Trunk, ISL, FCF
- Mastering one of the three main virtualization platforms : Windows Server, Vmware, Linux
- Certified : MCSA/MCSE, VCP, CCNA, RHCSA or above
