Relations Rep Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the relations rep job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Cummerata

Janiya

Cummerata

31013 Larkin Green

Los Angeles

+1 (555) 817 9119

31013 Larkin Green

Los Angeles

Phone

p +1 (555) 817 9119

Experience Experience

New York, NY

Labor Relations Rep

New York, NY

Bode-Littel

New York, NY

Labor Relations Rep

Create reports which will assess and inform management on pertinent workforce issues and concerns
Complete special projects and work with HR Department to improve or implement new processes or procedures
Advise management and other plant personnel on matter related to union management relationships
Advise management of developments which could interrupt operations
Works closely with area supervision and management in resolving Step 1 and Step 2 level grievances
Investigate and provide interpretation and guidance on work-related issues, conflicts, and discipline policy/procedures questions, contract interpretation
Utilize process improvement tools to improve HR processes

Philadelphia, PA

Public Relations Rep

Philadelphia, PA

Bauch and Sons

Philadelphia, PA

Public Relations Rep

Partner with business development representatives and program managers to provide communications and marketing support to business campaigns and pursuits
Identify, create, and execute holistic communication strategies that grow the business and support the Northrop Grumman brand
Works in partnership with account managers and corporate communications to integrate and align practices and messaging to support company priorities
Develops integrated communications plans in support of support Strike division efforts
Execute communications and marketing activities within assigned budget parameters
Identify and/or create key communication activities surrounding company milestones
Support development and implementation of crisis and risk communication plans, using digital media as a primary strategy/channel

present

San Francisco, CA

Patient Relations Rep

San Francisco, CA

Frami-Ernser

present

San Francisco, CA

Patient Relations Rep

present

Provides information on Patients Rights and Advanced Directives
Demonstrates an awareness of and respect for coworker/ patients cultural background
Responds to the Language Line and provides hospital staff patients and families access to bi-lingual or sign-language services
Creates and maintains the patient complaint database
Greets and welcomes admitted patients and their family members and introduces the services of the hospital
Supports and encourages the core values of the hospital
Coordinates, investigates and facilitates resolution of patient complaints or grievances concerning the quality of care and services

Education Education

Bachelor’s Degree in Journalism

Drexel University

Bachelor’s Degree in Journalism

Skills Skills

Decision Making:Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area
Problem Solving:Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues
Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction
Written Communications:Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers
Oral Communications:Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers
Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations
Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner

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AIS Invest Relations Rep Senior Ireland Resume Examples & Samples

1-3 years experience in Financial Services, preferably Investor Relations in a complex environment such as Alternative Investments
Strong Microsoft Office skills, with a focus on Excel
Proven customer service skills. Superior oral and written communication skills
Proactive, focused attitude towards work and an ability to consistently meet deadlines, whilst ensuring a high focus on accuracy

Labor Relations Rep Resume Examples & Samples

Provide support for hourly employee administration
Manage the coordination of all manpower movement including bids, layoffs and recalls
Initiate and conduct timely investigations, prepare documentation and make recommendations for corrective/disciplinary actions
Identify operational and contractual issues; recommend cost effective solutions
Complete special projects and work with HR Department to improve or implement new processes or procedures
Complete, track and distribute regular monthly reports associated with headcount and other human resources metrics

Account Relations Rep-sales Program Admin Support Resume Examples & Samples

Entering Account Promotional Funds (APF), reconciling budgets in our systems
Validating claims from our dealers and resolving chargebacks
Meeting with sales/product groups
Filing

Public Relations Rep Resume Examples & Samples

Bachelor’s degree in Journalism, Mass Communications, Marketing, Advertising/Public Relations, English, or related field with a minimum of 6 years of experience or 10 years of experience to satisfy the education and years of experience requirement
6 years of relevant experience in public affairs/relations or journalism
6 years of experience in developing communication messages and materials such as press releases, fact sheets, talking points, and frequently asked questions
Experience in advertising copywriting, newspaper, magazine, or television reporting
Comfortable with frequently speaking to reporters and pitching story ideas
Experience in building relationships with media representatives
Excellent written and verbal communication skills; knowledge of general communication principles and theories
Extremely detail-oriented and skilled in quality assurance of output
Ability to respond effectively to changing events and competing priorities
Customer service and solution oriented
Able to work independently (with minimal supervision) or collaborate as part of a team
Experience supporting Healthcare, public health, or science-based communications
Experience with CDC specific public affairs, digital and social media policies, including clearance polices, security polices, and CDC media and social media standards and Standard Operating Procedures (SOPs)

Resident Relations Rep Resume Examples & Samples

Provide professional service at all times and act as liaison between residents and property staff
Respond to complaints, follow-up on work orders, and general customer service needs of the property
Responsible for collecting rent and other payments/deposits
High school diploma or equivalent. College preferred
Direct sales and marketing experience, 2 yrs related or 1yr industry experience (preferred)
Strong communication skills, knowledge of business correspondence
Basic computer skills, including working knowledge of Outlook, Word, and Excel. Yardi preferred

Community Relations Rep Asc Resume Examples & Samples

Serve as the lead administrator for the CyberGrants grants management tool
Track budgets for charitable contributions and sponsorships
Provide support for the Corporation’s University Matching Gifts program
Provide communications support for community and employee programs to include drafting communications plans and intranet articles
Support the annual budget reconciliation process in coordination with Finance and other stakeholders
Assist with annual industry surveys and department data reporting
Additional Community Relations duties and tasks as assigned
Bachelor’s degree from an accredited college in Communications (or related discipline), or equivalent experience/combined education
Strong communication skills, both verbal and written
Candidate must be organized, enthusiastic, results oriented, innovative and able to deal tight deadlines while working effectively in a team environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint)
1-3 years of relevant work experience (combined with internships)
Motivated self-starter with strong initiative and time management skills
Ability to manage multiple tasks simultaneously and quickly adjust to changing priorities
Strategic thinker with great interpersonal skills who excels in a fast-pace environment
Prior community relations experience
Finance and budget experience
Communications deliverables development experience

Senior Labor Relations Rep Resume Examples & Samples

Assists in the administration and application of the Collective Bargaining Agreement
Works closely with area supervision and management in resolving Step 1 and Step 2 level grievances
Advise and assist Plant Leadership in the proper application of Company HR Programs
Provide Human/Labor Relations training at all levels of plant operations as needed
Create reports which will assess and inform management on pertinent workforce issues and concerns

Public Relations Rep Resume Examples & Samples

Partner with business development representatives and program managers to provide communications and marketing support to business campaigns and pursuits
Identify, create, and execute holistic communication strategies that grow the business and support the Northrop Grumman brand
Identify and/or create key communication activities surrounding company milestones
Write and edit content for multi-media and traditional news releases, company newsroom, employee communications products, internal and external websites, marketing collateral, video projects, social media, speeches and other deliverables for use in communications campaigns
Potential to represent the company at external meetings, engagements, and media events
Support domestic and international tradeshows, special events and roll-outs
Execute communications and marketing activities within assigned budget parameters
Experience working in a large, matrixed and geographically dispersed organization
Experience working for or with an international organization or corporation within the defense/aerospace sector

Senior Community Relations Rep Resume Examples & Samples

Minimum 4 years of direct Community Relations and some Public Relations experience
Proven success in Community Relations outreach efforts
Proven experience interfacing with customer constituencies that result in development and execution of successful external communications
Experience working in a direct as well as a dotted-line relationship
Demonstrated experience working effectively with people at all levels across the organization
Self-starter possessing good judgment and demonstrated success working independently as a strategist and business partner
Accredited Community Relations certification
Bachelor’s Degree in Communications or related field

Labor Relations Rep Senior Resume Examples & Samples

Knowledge of applicable human resources related federal regulations
Ability to effectively interface with all levels within an organization
Proficiency in Microsoft Word, Excel, and PowerPoint
Prior experience conducting disciplinary/"just cause" hearings and various types of workplace investigations
Robust knowledge of labor relations and the law governing collective bargaining and employment
Familiar with grievance procedure administration including settlement negotiations
Ability to travel and work extended hours as needed
Prior experience working in a unionized environment
Prior Human Resources Business Partner or HR Functional Experience (such as Total Rewards, Performance Management, Staffing, Talent Management, Organizational Development, or Labor Relations)
Experience in preparing cases for labor arbitration
Familiarity with the law of arbitration and contract interpretation standards used by arbitrators
Knowledge of the roles of the Federal Mediation & Conciliation Service, and the National Labor Relations Board and the guidelines for private sector interactions with these agencies

Labor Relations Rep Senior Stf Resume Examples & Samples

Coaching, advising and teaching clients in order to positively impact the business by affecting positive change and enhancing productivity
Evaluating, maintaining, and enhancing positive relations between Union officials, leaders, and employees
Problem solve and provide tactics to clients to determine root cause, drive solutions, and eliminate waste
Proactively driving positive change which leads to a high performing organization
Maintaining awareness of legal, state and federal agency requirements to ensure compliance and minimize the potential for litigation and/or agency charges
Oversee development, administration and reporting of organization operational metrics for Leadership awareness and planning purposes
Perform a broad range of labor relations activities including: contract administration, grievance investigation and resolution, pre-arbitration settlement negotiations, contract negotiations preparation, conduct and/or provide guidance to labor relations representatives relative to workplace investigations, and participate in and/or act as chairman to associated disciplinary review hearings
Partner with other organizations including but not limited to HR, Legal, Worker’s Compensation, Health and Wellness, Culture Diversity and EEO, Ethics, and Legal to administer a broad range of HR activities affecting represented employees
Participate in comparability studies, wage surveys, job analysis, as well as a variety of other related activity
Act as Company chief spokesperson in certain contract negotiations as required to include all aspects of planning, execution and implementation

Dealer Relations Rep Resume Examples & Samples

Escalate all known issues, both internal and external to the appropriate manager
Spend an average of two days per week engaging in specific customer service and/or concierge activities as directed by designated auction manager and/or District Dealer Relations Manager; to include: post sale dealer follow up (i.e. thank you’s, upselling auction services such as PSI, transportation, title and payment arrangement, etc)
Responsible for delivering excellent customer service which will impact each auction’s monthly CSI score. Promote CSI content during contact with dealers to ensure their engagement and satisfactory feedback results
A minimum of one (1) to (3) three years of Inside Sales, account management and/or customer service experience preferred. Enthusiastic and persuasive personality is required. Previous auction experience preferred. Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred. Automotive background would be helpful
Strong multitasking skills along with the ability to adapt to changing work environments

Labor Relations Rep Resume Examples & Samples

Administer the provisions of collective bargaining agreements
Work effectively with union representatives to resolve problems
Advise management and other plant personnel on matter related to union management relationships
Maintain records pertinent to the labor relations activity
Support group leader in discipline administration
Highly developed oral and written communication skills
Interpersonal skills to work effectively with others
Preferred academic majors- Industrial relations (pursuing Bachelors or Master’s degree program)

Contractor Relations Rep Resume Examples & Samples

Manages and evaluates the quality and cost of the contractor network in an assigned region by analyzing and interpreting reports and statistical data
Liaises with departments, contractors and field sales to facilitate communication and resolve issues
Educates and trains contractors on company policies and procedures
Analyzes data to determine gaps in contractor availability within assigned region
Recruits and maintains quality contractors to meet regional goals
Bachelor’s degree in a related field and/or 4 years experience required, or an equivalent combination of education and experience
Negotiation and sales skills
Organizational and time management
Computers skills with Microsoft Office (Word, Excel, Outlook)

Customer Support & Market Relations Rep Resume Examples & Samples

Research and resolve issues received from various channels (CallCenter, Correspondence, Fax, Email)
Perform extensive research and root cause analysis on accounts to determine the origin of customer issues, system and process errors
Analyze and update databases to identify the origin, root cause, and error classification
Undertake complex resolution paths that require various skills currently distributed in internal departments
Understand and correctly apply business rules, utility tariffs, Public Utility Commission of Texas (PUCT) substantive rules, ERCOT rules and the Texas Set Transactions to resolve an issue
Initiate and execute transaction based EDI (Texas Set) requests with ERCOT and TDSP's which requires knowledge of transactions related to move-ins, move outs, switches, drops, cancels, inadvertent switches, and TDSP turndowns allowing the set up and completion of a new or pending customer accounts within the deregulated market
Communicate and coordinate with various escalation teams in order to correct all transaction related discrepancies
Diffuse customer frustrations and establish a trusting relationship that creates confidence that the customer’s issues will be promptly resolved
Advanced knowledge in the application of resources, i.e. computer systems, software programs and phone equipment
Provide support for special assignments as required
2 to 3 years’ experience working directly with customers in a problem solving or issues resolution role is strongly preferred
Experience with SAP/CCS in development or execution is strongly preferred
Excellent problem solving skills and ability to use good judgment to make decisions
Possess exceptional people skills enabling effective interaction with internal, external customers, peers, and management
Exhibits an advanced level of understanding deregulation and systems, while utilizing internal and external processes for effective customer issue resolution
Exceptional customer service abilities to handle difficult customers
Work effectively in a team environment
Strong time management and organizational skills needed
Must have knowledge regarding how to perform advanced research and diagnosis on customer issues

Labor Relations Rep Resume Examples & Samples

Work independently, guided by Labor Supervisor, in administering the provisions of collective agreements
Work effectively with union representatives and with problem resolution
Advise management and other plant personnel on matters related to union/management relationships
Strong interpersonal skills in facilitation, negotiation, and conflict resolution
Ability to work independently, take initiative, and work to plan
Well-developed analytical, organizational, and project management skills
Well-developed written and verbal communication skills
Well-developed use of systems and computer software application skills

Govt Relations Rep Senior Stf Resume Examples & Samples

Knowledgeable of the Georgia legislative process in Atlanta
In addition, an understanding of the City of Marietta and Cobb County elected officials and staff
Minimum of 9 years experience at any level of local, state, or federal government and/or government relations experience
Ability to travel domestically a moderate amount of time
Bachelors degree from an accredited college in a related discipline

Govt Relations Rep Asc Resume Examples & Samples

Entry level up to approximately 3 years’ experience with exposure to the space, aerospace and/or defense industry organizations
Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education
California Space Business Roundtable
Citizens for Space Exploration
Team player - Ability to work with a diverse set of individuals to act as one in the pursuit of common business objectives
Strategic thinking - Ability to analyze the "big picture" from the political, customer and company perspectives and to make practical recommendations to the Director of Government Relations regarding communications and political advocacy at the local, state, and federal levels
Ability to identify and understand trends in political and customer communities as derived from trade publications, political, and economic forums and interaction with key stakeholders
Ability to develop and maintain industry, government and community relationships as part of an integrated and ongoing process of "Keep Sold" and business development activities

Public Relations Rep Resume Examples & Samples

3 Years with Bachelors; 1 Year with Masters
Strong writing and organizational skills
Able to work on multiple projects and meet important deadlines
Able to perform work under pressure, be flexible and respond quickly to support emergency communication needs
Should have a strong portfolio demonstrating quality work with strong writing and organizational skills
Proficient in AP Style writing standards; Microsoft Office: Word, Excel, Outlook and PowerPoint; Adobe Creative Suite: InDesign and Photoshop, and social media

Govt Relations Rep Senior Resume Examples & Samples

Prior experience with corporate audits, basic accounting, PAC management and FEC rules, as well as familiarity with federal and state legislative and regulatory process
Must be detail-oriented, highly motivated and able to perform multiple tasks in pressure situations
Strong communication and interpersonal skills are required. Must be a team player
Must have knowledge of the defense/aerospace industry and a strong interest in politics
A minimum of five years’ experience managing a large political action committee
Proficient in Cision database
Ability to work efficiently in a highly matrixed organization
Public speaking experience and outstanding communication skills

Labor Relations Rep Senior Resume Examples & Samples

Creating, updating, and distributing a variety of reports internally and externally
Positive Employee Relations Initiatives
Strong analytical ability, able to analyze information and form recommendations

Associate Agent Relations Rep Resume Examples & Samples

Quality assurance of new case set up
Set up new business with appropriate vendor(s)
Send files for set up to fulfillment vendor
Coordinate, create and distribute enrollment materials
Coordinate shipping and distribution with Agent and employer
Create policy documents
Send Welcome Packets to Employer
Provide customer service to Agents and Vendors
Process rate changes in admin system
Provide back up phone coverage to main Office Support

Resident Relations Rep Resume Examples & Samples

Provide a quality experience for current and prospective residents as it relates to their interaction with the community
Assist residents with work order requests and common area reservations, ensuring quality and completion
Resolve conflicts with residents regarding rent increases, lease violations, theft, and similar issues, escalating to management when appropriate
Support office team as requested by answering phones, securing appointments, and completing leasing tasks
High school diploma or equivalent preferred
Administrative, general office or support experience
Strong customer service, sales, and marketing experience
Good organizational and time management skills
Valid driver license and automobile insurance
Proficient understanding of the Microsoft suite, property management software preferred

Senior Public Relations Rep Resume Examples & Samples

Successfully coordinate and support key organizational communications initiatives. Execute existing organizational communications publications. Serve as editor for various internal publications both print and digital. Significantly expand use of digital communications channels to reach geographically dispersed audience and develop metrics to evaluate impact and value of key campaigns
Provide support to functional- and enterprise-wide internal and external events
Enhance leadership outreach to employees through messaging, materials and logistics
Minimum of 4 years of experience in employee communications and other directly-related Communications activities
Knowledge and proven application of core internal and external communications functional skills
Demonstrated use of wide range of contemporary audience-appropriate communications delivery channels, especially digital and social media
Demonstrated ability to research and analyze complex material and break it down into concise, compelling copy that engages the reader
Ability to develop key messages and cascade to a distributed workforce
Fluent in digital and social media
Experience in engineering or high-tech industry; defense industry experience is highly preferred
Accredited Public Relations certification

Marketing Rep / Community Relations Rep Resume Examples & Samples

Associate's degree or Bachelor's degree in Marketing preferred. Requires at minimum a high school diploma
2 years of experience in healthcare or Marketing / sales environment; or any combination of education and experience, which would provide an equivalent background
Valid driver's license and access to a motor vehicle with valid motor vehicle insurance required
Ability / willingness to travel required (day trips in the DC area)
Ability / willingness to work evenings and weekends, as needed, to attend community events
Bilingual (Spanish speaker) preferred but not required

Public Relations Rep Resume Examples & Samples

Develops integrated communications plans in support of support Strike division efforts
Drives communications processes and operations both internally and externally
Works in partnership with account managers and corporate communications to integrate and align practices and messaging to support company priorities
Collaborates across sectors to ensure regular exchange of information to support consistent messaging, share communications practices and support enterprise events
Supports the communication planning and execution for corporate and sector initiatives and measurement objectives
Identifies and prepares opinion leaders and internal spokespeople to provide perspective to the public
Writes and edits press releases, media materials, speeches, scripts, articles and business presentations for internal and external audiences
Skilled in coaching client representatives in effective communication with the public and with employees
Demonstrated experience in technology-based communication, web design and creation is a plus

Patient Relations Rep Resume Examples & Samples

Coordinates, investigates and facilitates resolution of patient complaints or grievances concerning the quality of care and services
Creates and maintains the patient complaint database
Consults, advises and instructs senior management regarding appropriate approaches for dealing with difficult patient issues
Serves as a central resource for information concerning Patients' Rights and Responsibilities and ethical issues. Refers patients to appropriate services and resources
Bachelor's degree in Clinical Social Work, Nursing, Public Health or related field required. Bachelor's degree in Nursing or Social Work preferred
3-5 years related work experience required
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases
Independence of Action:Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction
Oral Communications:Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers
Knowledge:Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations
Team Work:Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments
Customer Service:Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner

Relations Rep Resume Examples & Samples

The successful candidate will have excellent customer service skills
Must have the ability to work in a high stress and emotional environment
Cultural sensitivity and the ability to effectively communicate with a diverse population
Minimum of two (2) years' experience in a patient or guest service environment (healthcare, hospitality, service industry)

Patient Relations Rep-hours / Week-winfield Resume Examples & Samples

1 year health care experience
Superior interpersonal skills
Customer focused work ethic
Skilled in analysis of objective and subjective information
Demonstrates sound judgment and decision-making skills
Skilled in organizing, planning and completing projects
High school diploma or equivalent

Patient Relations Rep Resume Examples & Samples

Greets and welcomes admitted patients and their family members and introduces the services of the hospital
Provides information on Patients Rights and Advanced Directives
Acts as hospital liaison for patient /families. Interprets the philosophy policies and procedures of the hospital
Supports and encourages the core values of the hospital
Interacts with hospital staff on seeking solutions to patient and their families problems and concerns
Occasionally interprets for patients and their families
Maintains records and accurately documents all professional contacts and interviews
Identifies all inquiries complaints or incident reports that may become a potential quality/risk management or media problem. Reports them to the Patient Relations Coordinator
Refers patients to appropriate services and resources within the Medical Center
Responds to the Language Line and provides hospital staff patients and families access to bi-lingual or sign-language services
As assigned will keep current the weekly- assignment logs of interpreters daily visits
Documents and keeps current daily cases in the Patient Relations database
Maintains safety practices at all times and reports any incidents or safety issues to the manager at the appropriate area
Demonstrates an awareness of and respect for coworker/ patients cultural background
Incorporates patients cultural background and values in methods of communication and service provision
Accepts other responsibilities as assigned
2 years hospital or related experience

Resident Relations Rep Resume Examples & Samples

High school diploma from an accredited institution
Bachelor’s Degree highly preferred
Minimum one-year experience in a customer service and sales environment
Experience in onsite apartment leasing and administration or hospitality preferred
Superior customer service skills and a desire to help people
Ability to handle basic accounting principles and concepts
Ability to handle resident concerns or complaints
Excellent written and oral communication and interpersonal skills
Sound practical judgment of priorities
Ability to use MS Office and Google Apps
Understand, apply and comply with all company policies and procedures
Ability to work weekends & holidays
Ability to pass a Motor Vehicle Check

Resident Relations Rep Resume Examples & Samples

Provide the highest level of customer service at all times
Responsible for achieving resident renewal sales goals by demonstrating the value in our communities in a competitive market
Perform resident retention calls and evaluate the needs of our customers while communicating the benefits of our properties
Ensure that all relative information regarding resident issues, requests and complaints are accurately noted in OneSite
Serve as a resource for management in the development and communication of improved/better and more efficient resident relations
Assist residents with the move in process as needed
Understand and facilitate retention process which includes renewal paperwork
Educate residents on ICAC procedures
Maintain optimum financial levels of performance by demonstrating the value in our community to residents
Successfully tour and lease apartments when needed
Process resident applications, lease documents and related paperwork as needed
Ability to solve simple to complex resident relation issues in a timely manner
Support the marketing functions by recording accurate data on prospects and residents
Perform community inspections to ensure aesthetics are maintained to Company expectations
Maintain filing, communications and record keeping in accordance with Company policies and procedures
Partner with all departments and vendors to ensure business continuity
Track NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation
Participate in community customer experience events as well as resident programs and activities in order to provide a sense of community
Perform additional duties as assigned or requested

Associate Relations Rep Resume Examples & Samples

Advises Banner, Store or Distribution Center Management and HR on discipline and policy interpretation regarding all actions affecting pay, demotions, disciplinary transfers, warnings and other related actions for hourly associates
Coordinates investigations of unionized employee grievances, EEO complaints (e.g. sexual harassment, unlawful discrimination), wage & hour, hotline calls (associate relations) and evaluates Loss Prevention’s investigative report and resolves or makes recommendation to management and HR/Labor Relations (LR) Leads
Develops resolution on associate relations and labor relations issues within company policy for grievances, lawsuits, charges, contract interpretation, employment law analysis and discipline incidents for store/warehouse hourly, and works with Human Resources in situations when policy questions are not contractual in nature, and for recommended training, performance management, compensation administration, discipline for salaried exempt & office hourly
Handles complex associate matters or projects where resolution is guided by some pre-established programs or referenced information such as union contracts, company programs and policies, benefits programs, and payroll systems
Works directly with union representatives (Union Business Representatives or Officers) to resolve grievances (United Food and Commercial Workers, International Brotherhood of Teamsters, Bakery Workers, etc. unions)
Conducts research and prepares required analysis, reports and documentation for grievance meetings, information requests and general communication

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