Sales & Retention Resume Samples

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M Kling

Mylene

Kling

528 Adriana Via

Dallas

+1 (555) 396 1939

528 Adriana Via

Dallas

Phone

p +1 (555) 396 1939

Experience Experience

Dallas, TX

Sales & Retention Representative

Dallas, TX

Boyer and Sons

Dallas, TX

Sales & Retention Representative

Providing real time support of retention agents, including database clean up, providing pricing information, verification of workflow, etc
Assume agent position and contact inactive will call and customer owned accounts in SAP with an objective of scheduling a delivery to “reactivate” the customer for assigned area
Assists and provides support to Sales and Retention Supervisor/Manager
Along with the manager, develop and motivate Call Center Agents to achieve growth in the department
Along with the manager, develop and motivate agents to achieve growth in the department
Assist in developing and implementing incentives and contests
Foster a fun and productive work environment with a positive attitude towards the company

San Francisco, CA

Retention Sales Manager

San Francisco, CA

Koss and Sons

San Francisco, CA

Retention Sales Manager

Being a sales coach and leader on site for HQ. Listening to calls, helping to identify roadblocks (tools, policies, procedures)
Pulling retention-specific reporting together from multiple, web-based data sources
Work with Retention Team to continue momentum on existing retention-focused initiatives
Retention Operations improvement with end to end reviews of Division process and recommendations for streamlining and efficiencies
Other duties and responsibilities as assigned
Prepares records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers
Partners with other Business Services leaders within the company to ensure positive working relationships and effective communication to ensure organizational plans are aligned with overall business objectives

present

Boston, MA

Customer Contact Center Sales & Retention Director

Boston, MA

Beer, Monahan and Kerluke

present

Boston, MA

Customer Contact Center Sales & Retention Director

present

Create a motivational climate where employees are empowered to provide extraordinary customer service
Tightly align sales and retention process with best practices and leverage capabilities in training and incentives
Build relationships and increase the banks wallet share per customer (products per customer)
Ensure agents consistently adhere to bank policies and procedures, code of ethics and all Federal, State and local laws
Tasks will include: New Acct Opening, data entering Credit Card apps, processing customer & acct maintenance requests, generating & mailing customer confirmation letters & completing any monetary transactions in support of the CCC & Internet
Acting as a liaison with internal departments to ensure services are completed efficiently and in a timely manner
Translate the organization's strategic initiatives into goals and plans and communicate them to their teams. Effectively communicate organization's vision to managers and cross functional business partners

Education Education

Bachelor’s Degree in Related Field Preferred

New York University

Bachelor’s Degree in Related Field Preferred

Skills Skills

Excellent oral and written communication skills
Knowledge of phone dialer functions and call campaigns
Ability to stay composed and objective
Strong listening/comprehension skills
Ability to use phone and computer systems
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Negotiation skills and assertiveness
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Patience/empathy
Flexibility and versatility in problem analysis and resolution

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12 Sales & Retention resume templates

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Retention Sales Manager Resume Examples & Samples

Manages a team that acquires new business customers for ComcastBusiness Services
Maintains expertise on Company's products/services
Manage sales initiatives as well as supervise related sales support programs
Manages employee performance, and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy
Prepares records of individual and group sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers
Partners with other Business Services leaders within the company to ensure positive working relationships and effective communication to ensure organizational plans are aligned with overall business objectives
Leads team to achieves and exceed all sales quotas and targets
Work with DSC leadership on key metrics to understand performance and improve results
Serve as Point of Contact for key Retention incentives
Assist with tool development/enhancement
Pulling retention-specific reporting together from multiple, web-based data sources
Analyze reports and identify trends
Draft weekly communication around results for senior leadership
Work with Retention Team to continue momentum on existing retention-focused initiatives
Work with Retention Team to develop and launch new initiatives based off of retention report(s) analysis
Being a sales coach and leader on site for HQ. Listening to calls, helping to identify roadblocks (tools, policies, procedures)
Retention Operations improvement with end to end reviews of Division process and recommendations for streamlining and efficiencies
Travel to Divisions as required, up to 35% of the time

Sales & Retention Director Resume Examples & Samples

Implements membership and health and fitness strategies that promote recruitment of new members and retention of existing members. Organizes assigned staff to support membership and health and fitness retention goals. Identifies and resolves problem areas to ensure member satisfaction
Conducts ongoing assessment of staff functions to determine required core competencies and skills; and designs and implements training as needed. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support walk-in and web registration. Coordinates with marketing efforts to maximize enrollments; and provides ongoing support to Program Directors on related issues
Driving the success of scheduled, completed, and converted wellness consults and engagement strategies
Scheduling wellness consults; including calling new members and reaching out to current members to promote membership services
Selling personal training packages to drive revenue
Hire, manage and develop Membership and Healthy Living staff
Administers, achieves and evaluates the annual Healthy Living Department Operating Objectives
Organizes membership and health and fitness events at the YMCA and represents the YMCA at community events to promote the YMCA

Sales Retention Representative Resume Examples & Samples

Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information
Minimum of 6 months experience working with customers required, 1 year preferred
At least 6 months of employment using a computerized system as a central part of the job preferred

Sales Retention Representative Resume Examples & Samples

Build lasting customer relationships by providing information, referrals and answering questions to ensure continued business from the customer
Maintain CRM and ensure integrity of all data so that it provides accurate and timely information for sales and reporting
Place outbound calls including recertification reminders and CPT exam congratulations to maintain interest in NASM Programs and Certifications
Exceed set revenue target each month
Demonstrated proficiency in Microsoft Office applications and Microsoft CRM
Proven customer service skills and the ability to build strong customer relationships
Excellent organizational skills and detail oriented
Excellent interpersonal skills and the ability to communicate effectively with all levels of the organization
Flexible and able to adapt to changing requirements and procedures
Ability to collect information from the customer, communicate and assist customers with their needs via phone and/or email

Sales & Retention Executive Resume Examples & Samples

An appetite for innovation and a track record of instigating change
A desire to be a part of something meaningful and important to our business and the Small Group market in general
Requires a BA/BS; 5 years of related experience; or any combination of education and experience which would provide an equivalent background
Experience in developing broker and/or customer relationships, and strong managed care knowledge and negotiation skills
Sales License required and must be obtained by day 30 of employment
In-state travel may be required, up to 50%
Direct selling or other sales experience preferred

Head of Sales & Retention Resume Examples & Samples

At least 10 years successful leadership of sales and account management groups, ideally in professional content and software businesses
Required ability to travel up to 50% of the time
Proficient in understanding highly complex sales compensation structures and an ability to align sales goals with sales compensation framework
Demonstrated success in driving and influencing large scale change management efforts and an appetite for innovation and challenging the status quo
Unwavering focus and understanding of customer needs and industry trends
Meaningful experience with customer retention in high-volume environment
Digital marketing experience, preferably within an ecommerce business
Excellent communication, presentation and client management skills along with a strong ability to sell new ideas to high level stakeholders
Metrics-driven sales experience with a strong ability to motivate large teams
Experience managing using Salesforce.com, proficiency in Excel, PowerPoint, Outlook
Strong analytical, problem solving, and decision-making skills
Ability to work under pressure and deadlines
BS/BA required, MS / MBA a plus

Chat Retention Sales Resume Examples & Samples

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Dependable with strong attention to detail
Ability to rotate shifts, as needed

Customer Contact Center Sales & Retention Director Resume Examples & Samples

Understand the business and drive accountability for results through policies/procedures, risk management, staffing, measurements and other business processes
Create a motivational climate where employees are empowered to provide extraordinary customer service
Tightly align sales and retention process with best practices and leverage capabilities in training and incentives
Actively managing a blended environment of inbound and outbound calls to maximize potential sales opportunities, while taking ownership of each call to enhance the customer experience
Build relationships and increase the banks wallet share per customer (products per customer)
Ensure agents consistently adhere to bank policies and procedures, code of ethics and all Federal, State and local laws
Tasks will include: New Acct Opening, data entering Credit Card apps, processing customer & acct maintenance requests, generating & mailing customer confirmation letters & completing any monetary transactions in support of the CCC & Internet
Task will include: taking ownership of the customer requests (case management), conducting research, business to business calling and relationship building, engaging management in other business units as needed and maintaining contact with the customer throughout the entire process
Acting as a liaison with internal departments to ensure services are completed efficiently and in a timely manner
Translate the organization's strategic initiatives into goals and plans and communicate them to their teams. Effectively communicate organization's vision to managers and cross functional business partners
Prioritize initiatives for the team in support of the organization's goals while creating a positive, productive climate
Leads the retention team (10 FTEs) to achieve the banks customer retention goals. Tasks will include: Problem resolution, relationship analyst to determine fee rebates and/or interest rate adjustments
This role will help define the customer and agent experience in conjunction with internal business partners. It has a direct impact on customer satisfaction and cross-sell, as well as the success of team members
Directly manage a team of call center managers & provide them with the tools they need to motivate/develop their teams. Create/maintain a positive working environment where staff is highly motivated & presented with strong career opportunities
Leads the fulfillment team (40 FTEs) to support sales done by branches, call center, telemarketing, online and direct mail
Leads the switch team to support new customer acquisition by facilitating the transfer of direct deposits and direct debits or automatic ACH payments for the personal deposit customers as well as setting up bill pay payees on behalf of the consumer
Leads the sales team (28 FTEs) to achieve product goals including deposit accounts, loans/lines of credit, mortgages, loan protection and credit cards
Experience in sales management; banking /call center
BA in Business Administration, Finance, Leadership Development or equivalent experience required; MBA highly preferred
NMLS certification required
Ability to achieve results through influence and operate effectively in a matrix environment
Capacity and experience developing and empowering team members
Demonstrated track of record of top outstanding performance achievement
Extensive knowledge insides of contact center ops in a holistic and comprehensive way (staffing, scheduling, capacity planning, recruiting, training, attendance, routing, call handling, scripting, application design, customer engagement, rebuttals, close
Outstanding situational leadership, delegation, interpersonal and partnership skills
Recognize cross functional implications and interdependencies of decisions
Strong coaching, motivational, negotiation and presentation capabilities
Used to work in a demanding, constantly changing and fast moving organization

Sales & Retention Representative Resume Examples & Samples

This is a Part-Time, second shift position with hours from 1:30pm - 8:00pm. **
Providing real time support of retention agents, including database clean up, providing pricing information, verification of workflow, etc
Assist in developing and implementing incentives and contests
Along with the manager, develop and motivate Call Center Agents to achieve growth in the department
Ability to work well in a team environment as well as individually
Support all Call Center goals, objectives, initiatives, policies and procedures
Assists and provides support to Sales and Retention Supervisor/Manager
Attends inter-department meetings, as necessary
Foster a fun and productive work environment with a positive attitude towards the company
Pull necessary reports requested by ASMs that may include buying accounts, ATGI, lost customers, change detail reports, active but not buying accounts
Pull reports for retention agents to call
Compile necessary reports showing results of current competitions within the region, IE road trip standings, and football standings
Assume agent position and contact inactive will call and customer owned accounts in SAP with an objective of scheduling a delivery to “reactivate” the customer for assigned area
Contact lost customers with a special offer in an attempt to regain the customer
Ability to work in a Windows environment and learn additional programs as needed
Ability to multi-task and prioritize
Demonstrates a high level of integrity and ethics
Demonstrated ability to track multiple projects to completion
Ability to lead a team to obtain maximum sales results
Related degree preferred
Combination of school and work experience in a telemarketing environment

Sales & Retention Representative Resume Examples & Samples

CRM and Outlook experience preferred
Strong understanding of sales and marketing automation tools (CRM)
Strong telephone, prospecting, sales, customer service and interpersonal skills
Ability to multi-task and prioritize workload to maximize efficiency; strong organizational skills
Effective listener to understand prospect needs
Strong written and verbal communications skills
2-5 years experience in the following field
Business development - telemarketing, cold calling, and/or sales in a sales environment
Customer service call center experience

Sales & Retention Resume Examples & Samples

Handles various incoming and outgoing collections-focused phone calls
Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
Connects with existing and potential customers and aims to resolve inquiries related to receivables management
Talks to customers over the phone to resolve their questions or concerns
1-2 years’ previous experience in a receivables management, collections and contact center environment, preferred
Phone-related customer service a major plus
Knowledge of phone dialer functions and call campaigns
Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)
Negotiation skills and assertiveness
Patience/empathy

Inside Sales Retention Resume Examples & Samples

Perform account maintenance activities for the Bronze/Low Silver (small business) portfolio using over-the-phone selling and customer service skills
Grow and maintain the volume of the Bronze/Low Silver (small business) portfolio through providing assistance to the accounts whose concerns have been escalated by the Customer Service Team (i.e. commercial terms, card services, review of CVP and offer)
Reduce volume churn of existing portfolio through pro-actively addressing causes of volume decline and/or account closure
Analyze data as well as recommend and execute tasks related to improving the performance of the portfolio as guided by the Bronze Team Lead (i.e. discount negotiation, Fees implementation)
Assist in Lead Generation activities for the Bronze/Low Silver (small business) portfolio
Employ active listening techniques and probing skills to properly identify prospect/customer’s needs and offer the right CVP and/or solution to address their concerns
Have full working knowledge of the Commercial Fleet CVP, EFS services structure as well as operational understanding of how the cards work at the retail level
Able to perform as an individual contributor and team player, with interactions on both internal and external “customers”
Strong communication, interpersonal and negotiation skills
Good listening and probing skills
Service and results- oriented
Able to follow through on work responsibilities and see completion
Thorough attention to details
Must be bilingual (English and French)
Excellent Customer Service Skills
Significant experience working with excel
Self-motivated, results driven
Independent thinking, thoroughness and attention to details
Day-to-day experience working with customers on the Shell branded Retail Commercial card
Knowledge of the Shell cards as it relates to product offer, marketing, processing and operations
Awareness of e-trac tool, its functionality and benefits

Manager, Maintenance Retention Sales Resume Examples & Samples

Attain or exceed maintenance service revenue team goals by ensuring constant and timely analysis of service contracts and relevant data
Manage activities to reinforce customers’ expectations of excellent customer service delivery
Work with management in Operations, Sales and Finance to resolve customer service issues including billing and service delivery
Forecast and analyze retention, loyalty trends, and at risk accounts
Facilitate successful maintenance retention by serving as the escalation point for customer issues and non-routine questions regarding products, services and solutions

Outside Retention Sales Specialist Resume Examples & Samples

“Saves, secures, and converts” by handling all “flipped” customer cancellation requests in person within 24 hours
Works in tandem with Inside Save Specialist or Inside Account Manager to effectively retain at the most desirable margins customers that are assigned to the Inside Channel
Validates all uncontrollable cancellation requests through personal visits to location. If valid, provides hunter channel with info to secure new business at the location
Actively views slow and bad pay lists to proactively visit and bring to current past due balances
Experience: Three years of relevant work experience (in addition to education requirement)
Effective Negotiation Skills
Proficient with Computer and Software Applications

Inside Sales, Retention & Renewals Rep Resume Examples & Samples

Maintaining accurate customer master record including licenses, software expiration dates, shipping address, updating customer contact information
Verifying pricing, licenses, expiration dates with customers and resellers globally
2-3 years customer retention, sales, or collections experience required
Previous experience with CRM and/or ticketing software required
Working in a fast paced environment

Insuance Sales / Retention Specialist Resume Examples & Samples

Shows and creates a positive, professional and courteous attitude to members, co-workers and the public through all types of communication tools
Provides comprehensive and detailed insurance information that is timely and accurate to all internal and external clients. Maintains proper documentation in compliance with existing regulatory standards. This applies to all policy transactions
Maintains current with all agency and carrier compliance. Exercises discretion and initiative in procedures and acts in accordance with established practices
Sells and services existing policies including new sales, renewal retention, changes, claims, cancellations, reinstatements and policy processing. Interacts with insurance companies, in a timely and effective manner, assuring resolution of client issues
Maintains a minimum of 4 plus hours per day to take incoming calls. Provides coverage and support for calls outside of local region
Suggests AAA products and referral sales to all business lines
Utilizes automation capability to perform all functions. Keeps informed of changes and developments that occur with agency systems and applications
Protects the confidentiality of department records, files, correspondence and all matters in which this position is involved
Performs other related duties, training and projects as assigned
Courteous and effective communication skills
Ability to work closely with other staff members
Able to set priorities and schedule daily duties
Basic knowledge of personal computers and Microsoft Office
Able to make own decisions with clear judgment
Able to problem solve
Able to follow directions and complete duties with speed and accuracy
Able to provide suggestions and implement changes that enhance operations
A minimum of 2-5 years of experience quoting, selling and servicing personal insurance products
A minimum of two years in customer service
Property & Casualty Agent license preferred

Retention Sales Resume Examples & Samples

Retaining and growing commercial waste removal and disposal services
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints

Sales Retention Executive Resume Examples & Samples

Customer retention, margin management and up-selling/cross-selling new product
Provide superior service and serve as a single point of contact for customer commercial discussions
Take ultimate accountability for ensuring that all required customer activity and interaction is comprehensively captured, tracked, monitored and used effectively in developing stronger relationships
Manage merchants revenue stream in line with pricing guidelines, utilising costing tools where appropriate with aim of minimising price erosion while retaining customers
Previous telesales/customer service experience an advantage
Previous experience of retention programmes/ initiatives is preferable but not essential
Experience of developing and maintaining effective and revenue generating business relationships

Retention Sales & Service Resume Examples & Samples

Show care to each customer by using patience, attentiveness, willingness, and contact ownership to help while being professional and showing respect
Conducts, investigates and ensures appropriate resolution has been reached to meet/exceed customer expectations while meeting customer and product retention and sales targets
Utilize proactive persuasive/retention skills to assist CenturyLink residential customers with concerns or looking to disconnect/downgrade services or products. Utilize all tools, call flows, and offers to best assist the customer
Re-sell / sell the value of our products and services to customers by aligning product features with our customers’ needs
Consult with customers, using probing questions, togather information and make recommendations for their communication and entertainment needs
Meet required retention and sales objectives by understanding the needs of the customer while driving revenue through upgrading/selling CenturyLink products and services on every call
Establish collaborative customer relationships while utilizing indirect influence and negotiating skills
Update retention offers, job and product knowledge by participating in educational opportunities
Strong customer focus dealing with escalated or irate customers
Ability to handle a high volume of phone calls in a structured environment
Prior experience in a retention, customer-facing environment, or commissioned based position
Six or more months of customer service experience

Retention Sales Executive Resume Examples & Samples

Using our existing customer database to generate showroom appointments and in turn, new and used car sales
Prospecting previous customers on the telephone who have a service booking or have previously purchased a car from us
Using, establishing and fostering contacts with departments/units which support Sales. Holding sales talks and providing customers with information and advice on Mercedes-Benz vehicles and used vehicles, equipment, accessories, conditions and other issues. Concluding sales contracts and making any required amendments
Managing orders on hand and supervising order processing. Carrying out follow-up contacts to customer and prospects; processing and managing a customer file
5 hrs over a 7 day working week
Must be a self-starter, who is ambitious and target driven
Exemplary communication skills
Strong objection handling skills
Organised and systematic approach to work
Maths & English GCSE or equivalent
Committed to providing 1st class customer service