Senior Premier Field Engineer Resume Samples

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G Smith

Gunner

Smith

936 Solon Passage

Chicago

+1 (555) 680 5363

936 Solon Passage

Chicago

Phone

p +1 (555) 680 5363

Experience Experience

Phoenix, AZ

Senior Premier Field Engineer

Phoenix, AZ

Oberbrunner-Willms

Phoenix, AZ

Senior Premier Field Engineer

Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems
Maintaining and executing Service Delivery Plans for multiple customer SQL environments to bring them to a healthy state
Deliver proactive onsite support and knowledge transfer on SQL to multiple customers to prevent future incidents
Deliver reactive onsite SQL support when requested
Deliver SKU services and customized workshops
Maintain deep knowledge of latest SQL products and configurations of Enterprise Customers by continuously increasing technical knowledge
Assist with other support incidents within the Global Technical Support Center (GTSC) where possible

present

Boston, MA

Senior Premier Field Engineer

Boston, MA

Torphy-Yost

present

Boston, MA

Senior Premier Field Engineer

present

The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management
Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting
Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management
Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission
Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals
Execute formal post-mortem process on closure of critical issues

Education Education

Bachelor’s Degree in Computer Science

University of Cincinnati

Bachelor’s Degree in Computer Science

Skills Skills

Maintain deep knowledge of latest SQL products and configurations of Enterprise Customers by continuously increasing technical knowledge
Strong communications skills – Excellent spoken and written English communication skills
Ability to work collaboratively with the Engineering teams to drive architectural changes throughout the environments to improve stability of each environment
Microsoft platform depth, background, and knowledge. Experience and knowledge of networking
The ability to move between high level design review and roll up the sleeves type of assistance across all phases of an application development project
Experience with monitoring tools such as Trace Parser, Performance Monitor and Query Profiler
Ability to work independently with minimal management supervision
Proficiency in tools and techniques related to development, maintenance and upgrades for Dynamics AX
Solid understanding of standard client/server, networking, and internet fundamentals
Development consulting experience is highly desired

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Senior Premier Field Engineer Resume Examples & Samples

Providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the SCCM clients and Site System Servers
The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers
The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical troubleshooting support and problem resolution for Product Support Services and corporate customers, including issues escalated to the highest levels of management
Superior problem solving and troubleshooting skills at the System Engineer level; exceptional customer service, overall communication and technical writing skills
Must have sufficient technical depth to communicate with development and other internal organizations at a peer level
Must possess the ability to work independently with minimal management supervision and as part of nationwide team of engineers; -- Demonstrated aptitude for providing exceptional customer service in politically charged environments

Senior Premier Field Engineer Resume Examples & Samples

The delivery of high quality engagements around Microsoft's solution areas, technologies and products in diverse client environments
The design and development of integrated solutions using the latest Microsoft products and technologies
Understanding the relevant application development, infrastructure and operations implications of the developed solution
Significant experience involving technical consulting, systems development, systems deployment and a proven record of delivering business value
A deep understanding of markets, US Government customer and partner business and IT environment; have the background to provide leadership in business and demonstrated effectiveness in consulting and client management; creating architecture and deploying technology to solve business problems
Industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems
College degree, preferably in Computer Science and/or equivalent work experience
5-7 years of experience with Microsoft products including

Senior Premier Field Engineer Resume Examples & Samples

Azure (IaaS, PaaS)
Cloud Solution Architecture
Resiliency and High Availability Architecture
Visual Studio Languages (VB, C/C#/C++)
Visual Studio Team Systems (MSF/Process; Test/Build)
Application Lifecycle Management (ALM)
Web application development (ASP.Net., AJAX , Silverlight, Expression tools)
SharePoint/MOSS/Office Server/Office platform
SQL Server/RDBMS and related technologies like BI & Reporting Services
Integration technologies like BizTalk
.NET 3.0/3.5/4.0…. (WPF, WCF, Workflow Foundation)
Open Source Technologies

Senior Premier Field Engineer Resume Examples & Samples

A 4-year technical degree or equivalent work experience, plus 3 years of experience in technical support in an Enterprise environment is required
Demonstrated technical competence with Activity Directory, Platform Technologies and infrastructure services are required
Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential
The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues
Strong organization, time management, project management and negotiation skills desired
The position will require travel to the customer site for full-time support

Senior Premier Field Engineer Resume Examples & Samples

Develop and implement strategies for providing facilitative support resulting in fewer incidents, increased availability, or accelerated deployments
Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission
Execute formal post-mortem process on closure of critical issues
Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems
Windows 2008, Windows 2003
Experience delivering and/or authoring technical training
College degree, preferably in Computer Science. Will consider related equivalent experience
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved

Senior Premier Field Engineer Resume Examples & Samples

Partnering with customers to deliver deep insight into the threat status of their networks using advanced public and non-public analysis tools
Active research on the overall threat, correlating with other sources, etc
Knowledge transfer to other analysts in the Threat Detection practice, our Incident Response team, and in Trustworthy Computing Network Security team
Perform as a remote and on-site analyst to detect attempted exploits, compromised hosts, and suspicious activities in a customer environment
Design, implementation, and support of security event collection and storage architectures
Development of security event analysis algorithms
Research into latest attack methods and behavioral patterns

Senior Premier Field Engineer Resume Examples & Samples

Maintaining and executing Service Delivery Plans for multiple customer SQL environments to bring them to a healthy state
Deliver reactive onsite SQL support when requested
Deliver SKU services and customized workshops
Maintain deep knowledge of latest SQL products and configurations of Enterprise Customers by continuously increasing technical knowledge
Assist with other support incidents within the Global Technical Support Center (GTSC) where possible
Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs. Possesses deep technical expertise in SQL Server 2008 R2/2012
Examines possible workarounds and escalates as required
Handles difficult cases, involving broad & complex technical skills for two or more technical specialties
Is a recognized expert in the troubleshooting / debugging of complex issues sometimes involving multiple technologies
The position requires a technically superior Field Engineer who is resourceful, confident under pressure, and has demonstrated deep technical SQL database design, implementation, optimization and support expertise. In addition, Activity Directory, Platform Technologies and infrastructure services skills are required. Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential

Senior Premier Field Engineer Resume Examples & Samples

Superior problem solving and troubleshooting skills at the System Engineer level
Exceptional customer service, overall communication and technical writing skills
Technical depth to communicate with development and other internal organizations at a peer level
Ability to work independently with minimal management supervision and as part of a nationwide team of engineers
Demonstrated aptitude for providing exceptional customer service in politically charged environments
Experience with DOD security hardening requirements such as STIGs, SIPR and NIPR networks

Senior Premier Field Engineer Resume Examples & Samples

System Center Operations Manager (SCOM)
System Center Virtual Machine Manager (SCVMM)
System Center Orchestrator (SCORCH)
System Center Data Protection Manager (SCDPM)
Update/Patching methodologies and packaging
Reporting utilizing SCOM
Imaging experience
SCOM Management Pack tuning

Senior Premier Field Engineer Resume Examples & Samples

Ability to assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers
Ability to manage hot issues by setting customer expectations, devising and implementing action plans
Act as a resource for on-going SharePoint support, planning and deployment for a very large Federal agency with more than 400,000 users
Help with analysis of migration to new SharePoint environments
Provide SharePoint workshops and training for customer's existing support staff

Senior Premier Field Engineer Resume Examples & Samples

Deliver technical support to designated strategic Microsoft Services customer
Use expert customer relationship skills, negotiation and conflict management, research experience, and process management expertise to provide complete and timely follow-up to customer issues
Demonstrate forward-thinking and strategic experiences while working in both a reactive and proactive technical mode
Demonstrate ability to function and contribute to a team-oriented environment
Contribute to the broader SQL and Premier Field Engineering communities through supporting peers and/or contributing to reusable IP
Act as a resource for on-going SQL planning and deployment
Assist with analysis of migration to new SQL environments
Develop a working relationship with MCS, CTS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals
3- 5 years of SQL experience in SQL Server 2014, SQL Server 2012, and SQL Server 2008 R2
5-8 years’ experience in technical support or IT experience in an Enterprise environment
Deep troubleshooting skills in Microsoft SQL Server
Experience with several complimentary Microsoft Enterprise products like Active Directory Services, Clustering, PowerShell, and System Center 2012, etc
Fair knowledge on Windows clustering
Deep technical knowledge/experience on SQL HA/DR solutions
Experience with BI, Data Analytics, Microsoft Assessment and Planning (MAP) toolkit, SQL Server Central Management Server (CMS), and SQL Server Enterprise Policy Management (EPM) Framework is desired
Practical experience troubleshooting performance problems, query tuning and optimization
Strong organization, time management, project management and negotiation skills

Senior Premier Field Engineer Resume Examples & Samples

Demonstrated forward-thinking and strategic experiences while working in both a reactive and proactive technical mode
The position could require 25-50% travel and could include overnight stays
Experience in managing large environments (80,000+ users) with complex security requirements
Experience with several complimentary Microsoft Enterprise products like Microsoft Deployment Toolkit (MDT), System Center 2012 Configuration Manager and Operations Manager, Enterprise Virtualization technologies, UAG/MIM, etc
Other technical depth should include experience with debugging and/or scripting in PowerShell
5-8 years of experience in technical support or IT experience in an Enterprise environment

Senior Premier Field Engineer Resume Examples & Samples

Provide SQL knowledge transfer and training for customer's existing support staff
Develop a working relationship with consultants and field staff at accounts that results in increased cooperation and mutual support in achieving each other's goals
Exceptional communication skills expected in this role: Technical Writing skills, Presentation/Training skills
Exceptional responsiveness to customers and demonstrated ability in developing strategic ongoing customer relationships, gaining trust and respect for the company
SQL Server 2014/2012, SQL Server 2008 R2 and SQL Server 2005
4 year college degree, preferably in Computer Science

Senior Premier Field Engineer Resume Examples & Samples

Primary responsibilities include migration off of SQL Server 2005 and providing technical support for customer service delivery and availability, while ensuring satisfaction with SQL Server
The customer’s leadership team is broadly distributed, with one key location being Austin TX, but overall the technical staff is spread across the US. Must be able to effectively communicate, often remotely via phone, e-mail or Lync Meeting with customer technical staff, managers and executives on technical and business issues
Experience in managing large-scale migrations/upgrades in environments with complex security requirements
3-5 years’ enterprise SQL experience

Senior Premier Field Engineer Resume Examples & Samples

Solid understanding of standard client/server, networking, and
Secondary expertise in at least one of the following: Windows
5-8 years of experience in technical support in an Enterprise environment is required. Demonstrated technical competence with Active Directory, Platform Technologies and infrastructure services are required. Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential. The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired

Senior Premier Field Engineer Resume Examples & Samples

The candidate should be able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail
In addition, experience in other Microsoft Management technologies, including Active Directory services (AD), Microsoft Operations Manager (MOM) and/or System Center Operations Manager (SCOM), System Center Essentials and WSUS is desired
Secondary expertise in at least one of the following: Windows Server and Desktop Operating Systems, clustering, scripting e.g. VB or PowerShell, SQL- both management and querying, WMI and IIS. Knowledge of the following would be advantageous: SCOM Solution Accelerators, SNMP, SCOM Connectors and the SCOM Connector Framework, and the model based architecture in SCOM 2012, MDT (BDD), PowerShell, repackaging applications and virtualization of OS and applications (App-V)

Senior Premier Field Engineer Resume Examples & Samples

Develop relationships with technical directors or lead architects for the
SQL Server 2014, SQL Server 2012, SQL Server 2008 R2 and SQL Server 2005
Practical experience troubleshooting performance problems, query tuning and
Ability to manage challenging technical issues by setting customer

Senior Premier Field Engineer Resume Examples & Samples

Should have a 4-year technical degree or equivalent work experience
At least 3 years of experience in technical support in an Enterprise environment
Current SharePoint MCTS certifications preferred, Windows Enterprise Server MCITP helpful
SharePoint MCITP required within 6 months of joining the team
Should possess a strong knowledge of SharePoint Portal Server 2003, Microsoft Office SharePoint Server 2007, and SharePoint Server 2010 including related technologies
Should possess knowledge of SQL Server and underlying infrastructure technologies including Internet Information Services, Active Directory, Windows Server and Security
Show evidence of the ability to acquire knowledge from a variety of sources regarding related Microsoft technologies
Demonstrate and give examples of forward-thinking and strategic experiences while working in both a reactive and proactive technical mode
Demonstrate and give examples of their ability to communicate effectively and to function and contribute to a team-oriented environment. Excellence in written documentation is expected
Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer
Utilize knowledge of the customer environment to drive issues to resolution
Develop and maintain a source for customer information to facilitate better support
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support
Develop a strong working relationship with MCS and Virtual Team field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems
Participate in Early Assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers
Develop and deliver environment specific training to your customers
Assist with delivery of environment reviews for your customers and conduct Risk Assessment Programs for SharePoint

Senior Premier Field Engineer Resume Examples & Samples

Deliver technical support to designated strategic Microsoft
Primary responsibilities include providing technical
Demonstrated forward-thinking and strategic experiences
Experience with several complimentary Microsoft Enterprise

Senior Premier Field Engineer Resume Examples & Samples

Resolving customer issues including complex technical scenarios integrating several on premise and cloud capabilities (Windows, Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting the service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost efficient solution architecture
Lead the integration and collaboration diverse talented teams to resolve issues with specific technologies
Strong communications skills – Excellent spoken and written English communication skills
Effective, polished interaction with customer both on the telephone and potentially face-to-face to gather information
Outstanding partnering capabilities
At least 3 years of developer consulting experience including experience in a customer-facing or customer technical support role

Senior Premier Field Engineer Resume Examples & Samples

5+ years of industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
Experienced with Exchange Server disaster recovery to include database recovery and assisting customer with DR planning and testing
Demonstrated aptitude for providing extraordinary customer service in politically charged environments
Ability to work independently with minimal management supervision as part of a global team of Consultants and Engineers
Has participated in, or led migrations of, prior Exchange Server versions or migrations to O365
Knowledge of O365 Exchange Online as well as hybrid on-premises and cloud solutions
Deep experience working with O365 and Windows Azure
Experienced with use of System Center technologies to include tuning alerts and reporting for Exchange Server management packs and technologies
Experience with other office server technologies to include Lync Server, Skype for Business Server, SharePoint, Dynamics, and Microsoft SQL Server
Knowledge of SharePoint Foundations or SharePoint Server
Experience with Active Directory, Active Directory Federation Services, and Identity Management
Experience with storage performance, local storage troubleshooting and external storage technologies such as SANs and NAS devices
Experience with third party migration tools for Exchange Server and Office 365

Senior Premier Field Engineer Resume Examples & Samples

Technical proficiency in Microsoft SharePoint Server 2010 and 2013 planning, design and deployment, configuration, optimization, migration, best practices, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
Excellent teamwork, communication, and technical writing skills
Technical proficiency in Microsoft SharePoint Server 2016 planning, design and deployment, configuration, optimization, migration, best practices, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
Understanding of Windows Server, Hyper-V, MS Cluster Server/Multi-vendor Cluster and SAN implementations, Active Directory, Internet Explorer, IIS, SQL

Senior Premier Field Engineer Resume Examples & Samples

Demonstrate technical understanding of SharePoint 2010 and 2013
Show that you can design, deploy, configure, optimize, and migrate SharePoint based on customer need
Deep understanding of client/server, networking, and Internet technologies fundamentals
Advanced problem solving and issue resolution skills at the tier 3 or 4 level
Excellent collaboration, communication, and technical writing skills

Senior Premier Field Engineer Resume Examples & Samples

Current and deep Windows Server experience
Knowledge of Active Directory design, upgrade, and troubleshooting
A sound understanding of related technologies including DNS, DHCP, TCP/IP, routing, and security
Experience in desktop application deployment, including building packages to install Office or other LOB corporate applications
Conceptual understanding of Windows based security
PowerShell scripting experience a plus
Ability to have influential discussions and presentation at both technical levels and at Technical Decision Maker levels
Customer service skills, team work, problem-solving skills, good presentation skills, capacity to deal with challenging situations and ability to operate in a flexible team environment with minimal supervision
Communication Skills - Spoken and written
5+ years experience supporting Enterprise customers
4-year technical degree or equivalent work experience,

Senior Premier Field Engineer Resume Examples & Samples

Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Handle customer issues and sub-cases to ensure timely and high quality resolution of all issues
Develop working relationships within the PFE Organization that result in increased collaboration and mutual support in fulfilling our customer mission
Develop a working relationship with MCS and field staff at your accounts that results in increased collaboration and mutual support in achieving each other’s goals
5+ years of demonstrated technical competence with Microsoft SQL Server (2014, 2012, 2008 R2 and 2005)
Practical experience solving performance problems, query tuning and optimization

Senior Premier Field Engineer Resume Examples & Samples

Technical Writing skills, Presentation/Training skills
Exceptional Responsiveness to customers
Outstanding demonstrated ability in developing strategic ongoing customer relationships, gaining trust and respect for the company
Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs. Possesses deep technical expertise in SQL Server 2005
Solves complex technical problems through sound, creative troubleshooting. Examines possible workarounds and escalates as required
Handles difficult cases, involving broad & complex technical skills for two or more technical specialties. Demonstrates the ability to identify & escalate non-routine bugs
The position requires a technically superior Field Engineer who is resourceful, confident under pressure, and has demonstrated deep technical SQL database design, implementation, optimization and support expertise
In addition, Activity Directory, Platform Technologies and infrastructure services skills are required. Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential

Senior Premier Field Engineer Resume Examples & Samples

Partner with the Technical Account Manager and Program Manager to effectively manage critical situations including documented action plans and daily status updates for the customer and Microsoft management
Participate in early assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers
Assist with delivery of supportability reviews for your customers. Write technical articles for the Knowledge Base and white papers
Technical Writing skills
Possesses deep technical expertise in SQL Server 2005
The position requires a technically superior Field Engineer who is resourceful, confident under pressure, and has demonstrated deep technical SQL database design, implementation, optimization and support expertise. In addition, Activity Directory, Platform Technologies and infrastructure services skills are required
The successful candidate must be a U.S. Citizen and have an active U.S. Government Top Secret Security Clearance
The position will require travel to customer’s sites
The selected candidate must be able to start within 30 days of offer acceptance
Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements

Senior Premier Field Engineer Resume Examples & Samples

Development experience/expertise in one or more of the following technologies is desirable: Programming Languages like Visual Basic, C/C#/C++, Python, Java, PHP, R, or others
Cloud development and architecture
Web application development
Relational and non-relational databases technologies
Business reporting and analytical technologies
Programming infrastructure like .NET Framework
Open minded and inclusive work style with background and experience in developing applications to solve complex business applications
The ability to move between high level design review and roll up the sleeves type of assistance across all phases of an application development project
Consistently practices strong organizational, communication, project management, negotiation, and problem solving skills
Development consulting experience is highly desired

Senior Premier Field Engineer Resume Examples & Samples

Must also have sufficient technical depth to communicate with development and other internal organizations at a peer level
Must possess the ability to work independently with minimal management supervision and as part of regional team of engineers
Ability to actively participate in team support by proposing and implementing solutions; Assist in developing strategies to gain additional Premier support accounts by contacting and establishing relationships with Premier Support Managers and Technical Account Managers

Senior Premier Field Engineer Resume Examples & Samples

Proficiency in tools and techniques related to development, maintenance and upgrades for Dynamics AX
Development experience with MorphX, X++, Reporting, Enterprise Portal, AIF Services, Analytics and .Net
Experience in SQL Server database, SSRS and SSAS administration and security
Familiarity with Sharepoint, IIS, DNS, Exchange Server and Active Directory as it relates to implementations of Dynamics AX
Experience with monitoring tools such as Trace Parser, Performance Monitor and Query Profiler
Five years plus of experience on
Development experience using Microsoft tools/technologies including .Net
Industry experience with Microsoft products

Senior Premier Field Engineer Resume Examples & Samples

5+ years of industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
Possesses deep experience and knowledge with Microsoft Exchange Server
Experienced with supporting Windows Server
Experience Exchange migration scenarios
Experienced with troubleshooting all supported versions of Microsoft Outlook
Possesses deep technical experience with high availability scenarios for Exchange, such as Database Availability Groups and Windows Failover Clustering as well as Cluster Continuous Replication
Experienced with Exchange Server disaster recovery to include database recovery and assisting customer with DR planning and testing
Possess experience troubleshooting Windows Server and client platforms
Experience troubleshooting Internet Information Server (IIS), certificates, and security protocols
Experience troubleshooting network related issues to include reviewing Netmon traces and captures, troubleshooting tools, and leveraging your knowledge of network protocols
Working knowledge of Active Directory, Windows Server, Identity Management, Security, and Client Technologies
Advanced problem solving and troubleshooting skills at the tier 3 or 4 level
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels. *Demonstrated aptitude for providing extraordinary customer service in politically charged environments
Ability to adapt to the customer's changing needs or requirements as they arise
Ability to work independently with minimal management supervision as part of a global team of Consultants and Engineers
Possess real passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement
Excellent overall communication and technical writing skills
Has participated in, or led migrations of, prior Exchange Server versions or migrations to O365. *Knowledge of O365 Exchange Online as well as hybrid on-premises and cloud solutions
Deep experience working with O365 and Windows Azure
Experienced with use of System Center technologies to include tuning alerts and reporting for *Exchange Server management packs and technologies
Experience with other office server technologies to include Lync Server, Skype for Business Server, SharePoint, Dynamics, and Microsoft SQL Server
Knowledge of SharePoint Foundations or SharePoint Server
Experience with Active Directory, Active Directory Federation Services, and Identity Management
Current or past participation in public technical communities, blogs, or web sites
Experience with supporting e-mail clients on Windows 10
Exchange Management Shell and PowerShell scripting and system automation experience. Security certifications and accreditation
Experience with storage performance, local storage troubleshooting and external storage technologies such as SANs and NAS devices
Experience with third party migration tools for Exchange Server and Office 365

Senior Premier Field Engineer Resume Examples & Samples

Technically strong collaborative problem solver who is inventive and confident
Demonstrated experience with development technologies and processes
Willingness and desire to learn cloud technologies
Aspiring for excellence
4+ years’ experience in Service Delivery
An undergraduate degree or equivalent combined work experience
Experience in diagnosing and correcting software performance problems
Lead communications with a variety of different audiences
Good balance between business and technical acumen
Naturally positive and giving of energy

Senior Premier Field Engineer Resume Examples & Samples

Microsoft Azure Infrastructure as a Service
Microsoft Azure Platform as a Service
Microsoft Azure Active Directory
Implementing and solving problems related to Windows Azure and its components (Fabric, Compute, Storage)
Solving problems or deploying Microsoft Active Directory infrastructure, including Azure hybrid cloud deployments
At least 5 years of experience crafting, implementing, or supporting Microsoft products in a medium to large enterprise
Providing on-site and remote technical support solutions for customer service delivery and availability, while meeting customer expectations with Microsoft Windows and Azure deployments
Enhance the customer's mission via root cause analysis and developing remediation actions that will minimize future downtime for known issues
Capacity to provide field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support and Microsoft Consulting Services
Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
Technical product depth with Microsoft Azure infrastructure or identity components. Technical familiarity with Microsoft Windows, Active Directory, Identity and related Cloud Technologies
Good social, verbal and written communications, analytical and presentation skills
Capabilities to operate in a flexible team environment with minimal supervision

Senior Premier Field Engineer Resume Examples & Samples

Technical proficiency in Office 365 / Exchange online and Exchange on-premises to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
Office 365 70-346 and 70-347 along with Exchange 2013 70-341 and 70-342 are highly preferred certifications
Previous experience with DoD customers. Understanding of STIG security requirements, Smart Card / CAC authentication, DISA mail flow and certificate request process

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