Senior Field Service Engineer Resume Samples
4.8
(115 votes) for
Senior Field Service Engineer Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the senior field service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
JB
J Bogisich
Jaren
Bogisich
4297 Christophe Ports
Phoenix
AZ
+1 (555) 876 3162
4297 Christophe Ports
Phoenix
AZ
Phone
p
+1 (555) 876 3162
Experience
Experience
Los Angeles, CA
Senior Field Service Engineer
Los Angeles, CA
Schneider Inc
Los Angeles, CA
Senior Field Service Engineer
- Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation
- Work with the Business Development team to establish basic maintenance programs for aircraft in customer base
- Working with local sales managers to assist with preparing equipment for demonstrations
- Provided clear feedback to management for capturing improvement opportunities
- Execute FAT protocols, perform equipment installations, Execute SAT and IQ/OQ protocols
- To assist project manager on big scale project to execute the project smoothly, on-time and on budget
- Provide technical assistance to dealer technicians and customers through our case file system, phone calls, and/or field visits to the dealer/customer
San Francisco, CA
PMC Senior Field Service Engineer
San Francisco, CA
Dickinson-Lehner
San Francisco, CA
PMC Senior Field Service Engineer
- Workshop repair and service of PMC products
- Management of customer interface and project commercials for PMC projects and service
- On site, Remote & Telephonic within schedule and to end users' specifications, of PMC products and systems
- Factory commissioning of PMC products and systems
- PMC Gas potfolio
- Technical training for end users on products and systems
- Other PMC related products and Solutions
present
Los Angeles, CA
Senior Field Service Engineer for Inkjet
Los Angeles, CA
Considine-Sanford
present
Los Angeles, CA
Senior Field Service Engineer for Inkjet
present
- Provide technical consulting during contract renewal discussions
- Lead Customer Expectation management as part of escalation process
- Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents
- Build and maintain strong relationship up to senior management level in assigned accounts
- Manage major/complex and strategic accounts. Impact though the expertise, quality of service and influence of advice
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
- Design and deliver support solutions using specific industry knowledge and expertise
Education
Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Clark Atlanta University
Bachelor’s Degree in Engineering
Skills
Skills
- Ability to instill customer satisfaction that is recognizable and valuable to the customer
- Basic knowledge of project management skills: able to use project documentation
- Excellent communication skills and professional appearance and customer services skills
- Excellent technical skills and ability to interface with users at all levels
- Strong ability to multi-task and prioritise work
- Excellent technical skills and the ability to interface with users at all levels
- Highly effective teamwork and communication skills: directed at focusing and motivating the teams to success with a demonstrated ability to work with resources
- In depth knowledge of building services with the ability to fault find and resolve problems
- Ability to perform OJT or classroom training to other Field Service Engineers on basic system level troubleshooting
- Ability to quickly transport from location to location (i.e., air, car, etc.)
15 Senior Field Service Engineer resume templates
Read our complete resume writing guides
1
Senior Field Service Engineer Resume Examples & Samples
- Experience with HVAC systems
- Valid Driver’s License
- Security and other Clearances as required
- Ability to travel throughout the service area, with occasional overnight stays
- Ability to acquire and demonstrate skills and product knowledge to meet the requirements of the role
- Strong organizational skills with the ability to prioritize and get things done
- Communication skills sufficient to deal with co-workers, customers and contractors
- Ability to work as a member of a team
- Ability to work under direct supervision and close guidance; work is reviewed for accuracy and conformance to prescribed procedures
- Knowledge of HVAC systems, Control systems, Mechanical system operation and building facilities. Preferred knowledge of Honeywell Installed Systems Product knowledge e.g. EBI, XL5000, CARE, Comfort Point, PCs and general network knowledge. (For HVAC TECH) is an asset
- Ability to read and interpret mechanical/electrical drawings and diagrams
2
Senior Field Service Engineer Resume Examples & Samples
- Assist in development and training of other team members
- Build effect teams committed to organizational goals. Foster collaboration among team members and between teams
- Engage employees by providing relevant information in a timely manner using clear and compelling messages and by listening to and valuing input from employees
- Embrace change and guide the team through periods of change in a positive and proactive way
- Enhance the performance of individuals and teams through setting challenging performance standards, providing constructive feedback on performance and collaboratively discussing improvement strategies
- Self Aware and Learner
- 4-8 years of related support services experience in Honeywell or a related industry
- Electrical or Electronic Associate Diploma/ B.E
- Strong experience in IBMS Systems
3
Senior Field Service Engineer Resume Examples & Samples
- System troubleshooting, preventative & corrective maintenance, system configuration & implementation, hardware and software upgrades, power-on support, schematic support, point building, consulting and CL programming. These skills are required to help our Service Team support & grow the South Region’s installed base of TDC/TPS/PKS Experion equipment
- Strict adherence to Honeywell and client health and safety program requirements C
- Implement and Admin TPS & EPKS Domains, controllers, switches, peripherals, etc
- Support client server architecture
- Support and troubleshoot LAN / WAN communications
- Assist clients with third party vendor communication to our systems
- Support Power to equipment such as motors, transformers, breakers and relay’s
- Document electrical and process drawings (P&IDs, Interconnect, Panel, etc.)
- 3 years Field Process experience (Petrochemical or Refining)
- 5 years’ experience of controls system experience in maintenance, troubleshooting and repair
- 5 years’ experience PC/Networking experience
- Proven computer and networking skills to fully support an IT Network and Honeywell Fault Tolerant Ethernet for process control
- The ideal candidate will possess fully capable expert knowledge and skills with PKS Experion Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment
- Results driven team player
4
Senior Field Service Engineer Resume Examples & Samples
- 8 Plus years of field engineering services and solutions experience in industrial end user facilities such as Water & Wastewater, Metals, Pulp and Paper, Chemical, Pharmaceutical, Cement, etc
- Requires indepth knowledge of power distribution equipment and systems, such as liquid filled power transformers, MV and LV Switchgear, Protective Relays, MV and LV Circuit Breakers, Reactors, etc
- BSEE or Equivalent Experience
- Travel 25 percent
5
Senior Field Service Engineer Resume Examples & Samples
- Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others
- Become computer efficient using laptops provided and mastering all required software
- Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification
- Basic Test Equipment Operation
- Basic Troubleshooting Techniques
- Bachelor's degree from an accredited institution
- Minimum 5 years of experience evaluating and servicing electrical distribution or control systems is desirable
- No relocation is provided. Only candidates that reside within a 50 mile radius can be considered
6
Senior Field Service Engineer Resume Examples & Samples
- Possess and maintain a valid and unrestricted driver’s license
- Bachelor’s degree in engineering (electrical, mechanical or engineering technology) from an accredited institution
- No relocation is provided. Only candidates that reside within 50 miles of Boothwyn, PA will be considered
- Experience performing power quality measurements, troubleshooting, and analysis is highly desirable
- Experience with protective relays, switchgear and transformer testing is highly desirable
- Electrical Contractor’s License
- Professional Engineering License
- General Contractor’s License
7
Senior Field Service Engineer Resume Examples & Samples
- Bachelor's degree in Engineering (electrical, mechanical, or engineering technology) from an accredited institution
- Minimum of 7 years of engineering and experience
- No relocation is provided. Only candidates that reside within a 50 mile radius of the locations listed will be considered
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systemsi is highly desirable
- IEEE Member
8
Senior Field Service Engineer Resume Examples & Samples
- Ability to understand and troubleshoot communications issues with ITS devices such as signs, cameras, and traffic controllers
- Ensuring appropriate and professional communication with customers, customer representatives, contractors, etc. May estimate and propose routine or semi-complex projects
- Performing all software deployment and integration tasks for assigned projects
- Assist in the resolution of support tickets relating to complex traffic management software issues
- Meeting or exceeding the project budgets and schedules- inform Management of all issues that may affect budgets, quality, or schedule. Participating in developing a plan to address the issue. Ensuring completion of the work per the scope of the contract. Identifying any scope gaps or change orders - inform management. Identifying potential productivity opportunities
- Ensuring all required documentation is completed in proper format and by due dates- this includes items such as Timesheets, Work Orders, Follow Ups, Daily Logs, P-card, expenses, etc. Ensuring proper filing/storage of engineering documentation- i.e. drawings, version history, scope documents, RFI's
- Participating in training/development plan activities
- Complying with corporate policies, processes and protocols
- Familiar with complex system installation and troubleshooting in a Windows environment
- 1) Ability to travel up to 70% of the time. This will vary
- 2) Reside in or move to Austin, TX area. If not traveling, it is expected to be in the office
- 3) A minimum of 5 years of experience in ITS world working on cabinets and controllers, and hungry to learn more about Connected Vehicle technology, Adaptive and Central vehicular traffic management system and exposure to communication equipment. This person will be actively deploying solutions at customer location
- 4) IMSA affiliation, Level 1 certification in the next 1 year of hire
9
Senior Field Service Engineer Resume Examples & Samples
- This position requires the knowledge and skills normally acquired through the completion of a Bachelor's degree (BS/BA) in Life Science, Chemistry, Engineering, Electronic Technician or related fields, or equivalent relevant experience
- Travel within assigned geography, up to 50% overnight travel may be required
- Fundamental understanding of good laboratory practices (GLP)
10
Senior Field Service Engineer Resume Examples & Samples
- Strong Interpersonal and Communication skills ‐must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator
- Ability to adapt ‐must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes
- Able to travel 25 ‐75% of the time
- Strong deductive reasoning and problem‐solving skills
- Commercial experience, including direct selling of products or services
11
Senior Field Service Engineer Resume Examples & Samples
- Customer Support
- Service Agreement. Incoming inspections and repairs in the depot
- Minimize instrument failure call backs
- CAS, Refractive Information research, knowledge and accountability
- Degree in Electronic Engineering is preferred
- Fluent in English and in Swedish, Norwegian or Danish
- More than 3 year experience with field service on advanced electronic equipment with direct customer facing activities
12
Senior Field Service Engineer Resume Examples & Samples
- Act as a liaison between suppliers, engineering, customers and dealer network on technical issues and repair process upgrades
- Capture and analyze field data for Engineering / Manufacturing review in order to prevent additional failures and aid in new product development
- Provide technical support for current and legacy products
- Conduct and manage specific projects required for the serviceability of the products, including development of service manuals, diagnostic manuals, and training material
- Ability to travel 20-25% is required
- International Truck or diesel engine experience
- Computer proficiency in MS Office products
- Strong analytical, mathematical and problem-solving skills
13
Senior Field Service Engineer Resume Examples & Samples
- Provide technical assistance to dealer technicians and customers through our case file system, phone calls, and/or field visits to the dealer/customer
- Ability to travel 25% is required (US and Canada)
- Mechanical Engineering Background a plus
14
Senior Field Service Engineer Resume Examples & Samples
- Assisting customers through testing-house, utility, etc., certification process
- Creating and managing the communication of change and release notices to customers
- The job requires working individually relative to programming, debugging and integration responsibilities, as well as working in a team environment
- Actively communicating with customers/internal teams via email/telephone calls
- Documenting technical and operational procedures clearly and concisely
- Analytical minded with ability to work as a team player. Good interpersonal skills
- Willing to work irregular hours as required
- At least 50% domestic US travel
- Minimum 5 years of experience in providing field services and/or customer support for hardware & software network products
- Must be US citizen, Federal Security Clearance optional
15
Senior Field Service Engineer Resume Examples & Samples
- Perform installation, maintenance, upgrade and repair of Pacific Biosciences equipment at customer locations
- Mentor and train new and less experienced service engineers
- Develop and improve operating procedures and processes
- Write and edit service documentation for alignment, replacement and upgrade procedures
16
Senior Field Service Engineer Resume Examples & Samples
- Follows logical troubleshooting procedures and diagnoses problems in a timely matter
- Follows expense guidelines and Danaher compliance policies
- Develops strong partnerships with Sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts
- Maintains field parts inventory, testing devices and tools. Maintain clean and safe working environment at the customer site and in the company vehicle
- Compliance with all regulatory and company required documentation and service work orders
- Attend and participate in Sales Presentations within own region
- Proficient with analyzer network/connectivity setup and support directly to LIS/HIS systems
- Up to 50% travel overnight
17
Senior Field Service Engineer Resume Examples & Samples
- Carry out service maintenance, overhaul, repair work or other service related maintenance tasks (planned or emergency) on ABB’s high and medium voltage products, primarily circuit breakers
- Testing and commissioning of new products
- Contribute in the implementation of new service products and solutions
- Participate in projects related to our service business
- Significant level of work at Norwegian customers’ sites
18
Senior Field Service Engineer Resume Examples & Samples
- Carry out small works BMS / Controls
- Health and safety Awareness
- Documentation compliance
- Demonstrate good financial awareness in the provision and completion of small work proposal
19
Senior Field Service Engineer for Inkjet Resume Examples & Samples
- Resolve single- and cross technology incidents independently. Work with team members to resolve unusually complex or cross technology incidents
- Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
- Build and maintain strong relationship up to senior management level in assigned accounts
- Design and deliver support solutions using specific industry knowledge and expertise
- Lead Customer Expectation management as part of escalation process
- Coach or guide junior engineers
- Manage major/complex and strategic accounts. Impact though the expertise, quality of service and influence of advice
- Bachelor’s degree preferred or Associate degree holder (technical field)
- 5- 7 years working experience in related fields desired
- Very good German and English skills
- Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends
- Broad knowledge of corporate organization, job, and policies
- Comprehensive business, technical or functional knowledge at an expert level
- Communicate tactfully with diplomacy up to senior management levels within an organization
- Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
- Well versed in core technical competencies and peaked in some technical area(s) Intermediate skills in project management, communication, analysis and presentation
- Provide suggestions for operational efficiencies
20
Senior Field Service Engineer Resume Examples & Samples
- Uses enhanced troubleshooting skills to resolve Customer issues
- Works independently and prioritizes work schedule of service calls
- Maintains local tool and parts inventory to ensure adequate supply
- Perform all administrative duties in a concise and timely manner
- LI-LB1
21
Senior Field Service Engineer Resume Examples & Samples
- Diploma or above in Electrical Engineering
- Minimum 7 years of field experience in service UPS & corrective maintenance
- Good experience in Electrical system, LVSB or UPS System will be an advantage
- Holding of Cert of Registration of Electrical Work Grade B or above preferred
- Scheduled and emergent maintenance, system efficiency analysis and advisory on upgrade and replacement
- Need to standby 24/7 rotational
22
Senior Field Service Engineer Resume Examples & Samples
- Degree/ Higher Certificate / Higher Diploma in Electrical or Building Services or related discipline
- 8 years project / maintenance service experience
- A good team player
- Self-motivated and the ability to work independently without supervision
23
Senior Field Service Engineer Resume Examples & Samples
- Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution
- No relocation is provided. Only candidates who reside within 50 miles will be considered
- Experience evaluating and servicing electrical distribution or control systems
- Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
24
Senior Field Service Engineer Resume Examples & Samples
- 1) Ability to travel up to 50% of the time. This will vary
- 3) 3- 5 years of experience in ITS world working on cabinets and controllers, and hungry to learn more about Connected Vehicle technology, Adaptive and Central vehicular traffic management system and exposure to communication equipment. This person will be actively deploying solutions at customer location
- 5) Well versed in Sychro/SimTraffic, VISSIM and other traffic related software
- 6) A BS/MS degree or equivalent in Civil/Traffic/Transportation Engineering with a solid background in principles and practices of Traffic Engineering
25
Senior Field Service Engineer, Alkhobar Resume Examples & Samples
- Leading a team during the customer site activities
- Completing site reports on time
- Arranging tools and equipment that are/is required in order to complete the job at hand
- Doing the mechanical installations, maintenance, repairs, retrofitting and fabrications for MV related apparatus
26
Senior Field Service Engineer Resume Examples & Samples
- Service and maintenance of 3rd party equipment
- Previous experience of servicing Building Management systems
- The ability to identify and satisfy customer needs
27
Senior Field Service Engineer Resume Examples & Samples
- Understanding water treatment process, according to L8
- IEE 17th Edition
- In depth knowledge of building services with the ability to fault find and resolve problems
- Sound Judgement and examples of logical problem solving
- Experience in the following would be an advantage: BMS controls / Pump Types / Heating Ventilation / Air Conditioning / AHU / Basic Plumbing skills
28
Senior Field Service Engineer Resume Examples & Samples
- Advanced Troubleshooting Technique
- Bachelors degree in engineering from an accredited institution
- Minimum 5 years evaluating and servicing electrical distribution or control systems
29
Senior Field Service Engineer Resume Examples & Samples
- Maintain appropriate records of all work performed and training received
- Comply and adhere to company policies
- Provide a positive attitude to all employees and customers
- Complete assigned On the Job Training (OJT) with the goal of instrument certification
- Complete system installation including Advanced Customer Training
- Provide preventive maintenance and emergency service on several instruments or product lines
- Protect and maintain company property (i.e., traveling inventory, company care, test equipment, tools, etc.)
- Pick up and return messages and service calls from customers in a manner meeting service department policies
- Work from schematics using various test equipment and mathematical calculations specific to electronics
- Willingness to relocate and/or travel both domestically and internationally, as required
- Set and keep appropriate schedules for service on the assigned equipment
- Provide highly detailed documentation for the purpose of problem resolution and/or engineer training
- Demonstrate ability to transfer technical knowledge to less experienced engineers through OJT or Classroom Training
- Successfully demonstrate ability to work independently with limited supervision
- Other assigned duties/tasks
- Requires a minimum of an Associates of Science degree in electronics or equivalent
- Must be able to meet HTA’s customer’s badge requirements and guidelines
- Knowledge of analog and digital circuitry as applied to our equipment
- Electronics, Mechanical, Computer, and equipment specific operation skills are must
- Experience disassembling and assembling intricate parts as related to selected instruments
- The ability to demonstrate the following
- Strong work ethic; (On time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.)
- Strong verbal and written communication skills with management, co-workers, internal and external customers
- Effectively communicate information to customers and manager regarding service activities and schedules
- The ability to effectively interface with customers, service department personnel and others
- Must have and retain valid driver’s license in Resident State and be insurable with our insurance
- Willingness to maintain a safety oriented work environment
30
Senior Field Service Engineer Resume Examples & Samples
- Technical interface between customer and Polycom
- Available to work standard and non-standard work weeks and travel with very limited advance notice
- Provide onsite installation, repair and maintenance services for a suite of Polycom Video and Infrastructure products
- Provides onsite customer orientation on newly installed products
- Maintain and update dispatch tickets, trip reports, and customer records in CRM database
- Work with Project Management, Systems Engineering and Tier 3 Support teams on Project Planning for complex product implementations
- Manage own personal schedule, travel and business expenses
- Engage in longer term project planning and possible consultation services with assigned customers
- 5 + years of proven customer management skills
- Fluency in Mandarin and English is required
- Prior field service experience including travel and support of multiple products
- Previous experience working with and installing conferencing / telephony hardware is required
- Solid working knowledge of Polycom's suite of products is desired
- Strong knowledge of data communications networks required- CCNA/CCNP considered a plus
- Strong Windows Server skills required- Exchange and Active Directory experience is desired; MCP/MCSE is a plus
- Thorough knowledge of VoIP technologies including H.323 and SIP protocols
- Must have very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management and peers under various working conditions
31
Senior Field Service Engineer Resume Examples & Samples
- Attend regular operational/reliability meetings with Customer
- Serve as the on-site Technical focal for discussions on UTAS products
- Generate Customer contact reports
- Track, manage and drive resolution for Customer technical issues
- Establish and maintain metrics in support of ACE
- Support Market Feedback Analysis process
32
Senior Field Service Engineer Resume Examples & Samples
- Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems etc
- Determines priorities of tasks and actions and schedules measures accordingly
- Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories
- Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management
- May be involved in technical design and developments for service offerings
- Coordinates Service operations and delivery activities and controls the execution according to the organizational guidelines
- Leads and/or coordinates a group of dedicated qualified professionals locally to achieve the targets set
33
Senior Field Service Engineer Resume Examples & Samples
- Bachelor's Degree in Electrical, Computer, , Instrumentation & Control Engineering, Computer Science/ Information Technology or any related fields
- At least 5-10 year(s) of working experience in the related field is required for this position
- Experience supporting IT Infrastructure in a medium to large environment
- Preferably Senior Executives specializing in IT/Computer – Network/System/Database Admin or equivalent
- Networking knowledge with the ability to diagnose networking/system related problems
- Strong knowledge in TCP/IP protocol
- Experienced in administering TCP/IP LANs (VLAN routing, VTP, Spanning Tree)
- Good working knowledge of networks - routers, L2 and L3 switches, gateways, wireless and networking servers
- Experience in handling Windows 2003, Windows 2008, Windows 7, Active Directory, DNS, Windows Cluster, Windows NLB, IIS and other Windows features
- Must have strong troubleshooting and problem resolution skills
- Exposure to change management and configuration management policies and practices
- Knowledge of archiving and business recovery methodologies and possess any of the following technical certifications is a plus (CCNA, CCA, MCSE, MCP)
- Candidates with Honeywell TDC3000 and Experion PKS DCS/SCADA, ESD, PLC services or project implementation working experience will be advantage
- The ability to develop, build and maintain effective working relationships both in-house and at customer sites
- Good personality, service-minded, enthusiastic and hardworking
- Good command of English
34
Senior Field Service Engineer Resume Examples & Samples
- Being single point of contact for all avionics related technical issues, having responsibility for all aspects of technical support to your assigned customer base
- Provide direct support to customer on the systems and/or subsystems for aircraft in the field
- Although primary responsibilities will be in Italy, travels will be required to support Honeywell needs especially in Philadelphia and in Stans
- Communicate/coordinate technical resolution for customer ‘Aircraft on ground’ situations
- Support regional/customer Operators conferences
- Coordinate and execute aircraft entry into service
- Facilitate Design Engineering tests for new installations and programs
- Develop a teaming relationship with members of the Customer Support Engineering (CSE) and engineers from ATS, Product Support Engineers, Engineering and Technology personnel, and other appropriate members of the Tech Services team
- Be totally integrated with the core team (Customer Business Director, CSPM, CQM)
- Participate in the concurrent development process with the systems team to ensure Customer & Product Support (C&PS) requirements are included in the development
- Actively seek out and look for growth opportunities
- Work with Training Department to develop or update training programs appropriate for customer and provide training as required
- Act as “Champion” of customer satisfaction issues and coordinate internally with Honeywell business leaders and support organization personnel as necessary to ensure the customer position is understood internally. Foster customer satisfaction by maintaining regular contact and timely response to inquiries
- Promptly report product problems to relevant Honeywell personnel including engineering, quality, logistics, product support and supply chain personnel
- Witness maintenance activities and rejection of units then provide troubleshooting advice
- Provide technical assistance and training for Customers and/or Dealers as required
- Become prime Honeywell contact with Customer with regards to Honeywell product reliability and maintainability for in-service aircraft
- Foster Customer satisfaction by maintaining regular contact and timely response to inquiries
- Develop close professional relationships within the customer organization including, but not limited to engineering, flight operations, purchasing, materials, etc… Face to face communication always preferred over email or phone. Always ensure positive Honeywell image to customer
- 3 to 5 year experience in an avionics focused position, such as Field Service Engineering, Customer Support Engineering, Avionics Development Engineering or Repair and Overhaul experience
- Demonstrated technical expertise and working knowledge of avionics systems and software
- Rapid problem solver, experienced troubleshooting skills
- Strong verbal and written communication skills, with the ability to positively influence others
- Action oriented and achieves results. Ability to multi-task and be efficient and highly effective in completing work activities
- Strong Interpersonal skills with ability to work independently, as well as part of a team
- Ability to adjust own preferred interaction style to that of the customer or as needed based on the situation
- Experience interfacing and resolving customer concerns and problem solving
- Ability to think clearly and remain professional under stress induced and time pressured situations. Can defuse high tension situations and is a settling influence in a crisis
- Fluency in English language
- Good knowledge in Italian language
- 4 year degree in Technical Field (e.g. Engineering)
- Bachelor’s degree in related discipline
- Specific knowledge of Honeywell aircraft avionics equipment and systems is preferred
35
Senior Field Service Engineer Resume Examples & Samples
- Safety: meet the Corporate , customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)
- System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. performs systems modification and upgrades (of different level of complexity according to job qualification)
- Maintain the customer equipment to the required standard: regularly performs preventive maintenance and promptly intervene on maintenance needs
- Internal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing
- Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers
- Preventive maintenance for TPS and Experion ECT TPE related clients, and this includes installing Patches and acting as Site Support engineer
- Bring in expertise in handling major technical disturbances/issues by sharing knowledge and experience
- Knowledge sharing/transfer and job training for EPKS/TPS engineers according guidelines and expectations by management
- On request of management participation in progress meetings with customers
- Strong ability to multi-task and prioritise work
- Identify solutions to meet and go beyond customer needs
36
PMC Senior Field Service Engineer Resume Examples & Samples
- Sales technical support for PMC products, including presentations, onsite technical support and site surveys to establish viability of using PMC products
- Management of customer interface and project commercials for PMC projects and service
- Factory commissioning of PMC products and systems
- On site, Remote & Telephonic within schedule and to end users' specifications, of PMC products and systems
- PMC Tank Gauging products including hardware and software
- PMC Gas potfolio
- Other PMC related products and Solutions
- Workshop repair and service of PMC products
- Technical training for end users on products and systems
- Produce technical documents on the use of PMC systems
- Ensure required prerequisites (e.g. design inputs, tools, and documentation) are in place prior to commencing work
- Produce part or part(s)/total of conceptual, functional detailed design specifications
- Execute Test work assignments to appropriate standards and quality systems
- Pro -actively identify potential quality and efficiency improvements within assigned work
- Comply with all Engineering Processes, tools and methodologies
- Bachelors Degree in Engineering is an advantage
- 5 Years in a relevant field (mining or oil & gas preferred). Hands-on Enraf Products & Solutions knowledge and Skills
- Strong team player, experience in working in a team environment
- High level of skill in instrumentation and electromechanical work
- Outstanding communications skills. Ability to communicate complex issues concisely and with clarity
- The ability to produce clear written technical reports and documentation
- Proficient in the Windows operating system environment
- Knowledge of Web Server, active directory and basic networking skills desirable
37
Senior Field Service Engineer Resume Examples & Samples
- Review and development of customer requirements
- Interaction with customer on a regular basis to troubleshoot problems
- Engineer and implement medium to complex solutions for our customers onshore and offshore
- System installations and upgrades with latest updates and patches
- Corrective and preventative maintenance
- On-call cover. Respond to emergencies and provide resolutions
- Support on site support contract
- Responsible for adherence to quality procedures and guidelines
- Maintenance and troubleshooting experience of Controls Systems
- Degree qualified in relevant discipline
- Minimum 5 years experience in industrial automation
- Proven Experience on Honeywell Systems (Experion, TPS and/or Safety Manager) IT and networking skills
- Working experience on Windows OS and Domain environment
- Experience working on customer sites providing maintenance and troubleshooting support for DCS systems or project experience in FAT, SAT and commissioning
- Troubleshoot 3rd party communication interfaces in the SCADA System, e.g. Modbus or Harris
- Ability to multi-task and prioritize work
- Self motivated and able to work with minimum supervision
38
Senior Field Service Engineer Resume Examples & Samples
- Automation systems specialist (PLCs)
- Distributed Control System knowledge
- Windows operating system administration
39
Senior Field Service Engineer Resume Examples & Samples
- Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations
- Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue
- Minimum 3 years of industry experience
- Ability to troubleshoot / repair video system hardware / accessories
40
Senior Field Service Engineer Resume Examples & Samples
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
- Assists RSM with weekly team meetings
- Provides RSM with root cause and corrective action plans for team
- Mentors current/new FSE’s on proper procedures and best practices as well as helping RSM develop training plans for new hires
- Attend all manufacturing quality meetings and communicate headlines and quality to the service team
- Help RSM review hi-dollar FSRs routinely and determine RCCM
- Help RSM find innovative ways to reduce CPO using individualized training plans and mentoring plans
- Develop and submit novel offerings for expanded service revenue to RSM
- Assist RSM in improving mass spec product line CAS
- Help RSM drive increase of YOY T&M
- Bachelors Degree in Chemistry, Sciences or equivalent
- 8+ years hands-on experience as a Service Engineer, particularly working with mass spec instrumentation
- Superb communication skills
- Ability to travel overnight at a minimum of 60%
41
Senior Field Service Engineer Resume Examples & Samples
- 40% Time Travel
- Passport and American Visa Required
- Training Skills Desired
- Write and Speaking English language
- Cisco Wireless Certification
42
Senior Field Service Engineer Resume Examples & Samples
- Possess a passport and the ability to travel internationally
- No relocation is provided. Only candidates that reside within the state of Alabama or Georgia will be considered
- Experience with power systems analysis and automation
43
Senior Field Service Engineer Resume Examples & Samples
- Responsible for providing technical support to Honeywell DCS installed base Customers
- Acts as the Honeywell ambassador at site, networking and aligning Honeywell services team to customer needs
- Capture and develops business opportunities, to contribute to organizational growth
- Provided clear feedback to management for capturing improvement opportunities
- Share best practices with the whole operational team
- Provides cross-LOB support if required by the business
- Spot activities deployment such as minor expansion, databases modifications, etc
- Automation consultancy services provision to Customer
- 7x24 hours on call stand by services
- Maintenance plan documentation and update
- Safety standards compliance (Playbook trainings, HSE and site specific safety reviews)
- Cost control as per travel and living policy compliance
- Contracts renewal documentation completion
- Is responsible for process compliance as per defined in Global Services Management (GSM) methodology
- Should be located in Esmeraldas, Ecuador
- Automation systems specialist
- Relational databases knowledge
- MS Office knowledge and CAD design
- Technical English
- Self learner
44
Senior Field Service Engineer Resume Examples & Samples
- Analyze customer processes in order to recommend best practices and application configurations
- Design and commission deployments of Zebra or Zebra Partner technologies (RFID Active and Passive, BLE, Wireless Handhelds)
- Develop integrated solutions to meet the customer needs
- Install and configure Zebra applications at customer sites
- Implement and professionally progress all aspects of client delivery, including scope, adherence, key performance indicators, work plans, training and implementation
- Coaching and training at all levels of the client or partner organization
- Direct and advise installation contractors during the course of project deployments
- Ensure the successful launch of developed applications
- Work independently and in teams. Interacting with various parts of the Zebra organization to represent the Professional Services organization in interactions with Product Management, Engineering, Marketing, Partner Channels and Sales
- Assist with the development of new tools and technologies
- Support the value statement for Professional Services
- Travel between 40-70% of the work week and other including international travel
- System Integration / Application interface understanding
- Knowledge and awareness of operating systems and server technology and databases
- Sound business understanding, performance management and risk management
- Ability to multi-task and effectively work in a fast-paced environment
- Outstanding written and spoken communications skills including the ability to communicate to diverse audiences both small and large
- Relational Database specifically Microsoft SQL
45
Senior Field Service Engineer Mbombela Resume Examples & Samples
- B. Tech Electronics, N6 Electronics, Instrumentation qualification / Bio-medical technologist diploma or an equivalent qualification
- Technically competent with strong people skills to promote teamwork needed to achieve reliability program objectives; ability to work in team environment
- Be able to work under pressure and maintain discipline when situations become challenging
- Self-motivation, good written and verbal communication skills
- Results and process oriented approach
- Highly effective teamwork and communication skills: directed at focusing and motivating the teams to success with a demonstrated ability to work with resources
46
Senior Field Service Engineer Resume Examples & Samples
- Minimum 6+ years’ experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
- Minimum 6+ years of field service experience
- Minimum 6+ with protective relays and power systems analysis
- Minimum 6+ performing power quality measurements, troubleshooting, and analysis is highly desirable
47
Senior Field Service Engineer Resume Examples & Samples
- Being single point of contact/customer focal for electrical/avionic technical issues within the assigned region
- Develop a teaming relationship with members of the Field Service Engineering (FSE) Staff, Engineering, and other appropriate members of the Global Technical Operations team
- Provide direct support to customers on the systems and/or subsystems for aircraft in the field
- Work with Training Department to develop or update training programs appropriate for customer base, and provide training as required
- Provide technical assistance and training for customers and/or dealers as required
- Establish relationship with customers to ensure positive Honeywell image
- Develop strong working relationships with customers and the account team within the assigned region
- Develop and maintain a customer / operator list of aircraft in area of responsibility
- Become prime Honeywell contact with customer with regards to PS&S reliability and maintainability for in-service aircraft
- Work with the Business Development team to establish basic maintenance programs for aircraft in customer base
- Coordinate and drive C&PS activities involving customers with the Honeywell Customer Business Team
- Employ Six Sigma tools to complete projects that will benefit both Honeywell and customers
- Coordinate activities with the SBUs and appropriate Customer Business Managers and Product Support Program Managers
- Work remotely and with limited supervision
- Other activities may be assigned from time to time
- 10 years of Aviation related experience or
- Associate's degree in a relevant technical discipline
- Customer facing experience required
- Working knowledge of Avionics equipment and systems, and system software installed on commercial air transport aircraft
- Ability to travel on short notice to support aircraft on ground
- Ability to work non-standard hours (weekends and holidays) as needed
- Working knowledge of Honeywell COM/NAV and Surveillance equipment encompassing: EPIC, FMS, EGPWS, TCAS, SATCOM, APEX and High Speed Data products and interfaces is required
- Four (4) year relevant college degree or a minimum of 10 years of aviation trade related work experience preferred
- Thorough knowledge of electrical/avionics equipment and systems, and system software installed on air transport and regional airplanes
- Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships
- Aircraft Engineers license is desirable
- Demonstrated communication and teamwork skills
- Ability to learn and use customer management and knowledge management tools
- Demonstrated business acumen
- Strong verbal and written communication skill, with ability to positively influence others
- Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution
- Minimizes defects and enhances process improvements using Six Sigma Plus tools
48
Senior Field Service Engineer Resume Examples & Samples
- Customer system administration, including build, configuration and troubleshooting
- Update system software on client sites
- Support, installation and maintaining of bespoke building management systems
- Leading technical investigations and driving resolutions where necessary
- Producing support and customer documentation
- Technical delivery of Small Service Projects, SPOT and Preventive Maintenance
49
Senior Field Service Engineer Resume Examples & Samples
- Perform electrical power system and engineering studies for our clients across all industries
- Project manage assigned projects with customers from job kick off through job close out
- On-site electrical system assessments to document existing system configuration, equipment ratings, conductor lengths and ampacities, and overcurrent protective device information
- Identify electrical code violations
- Bachelor’s degree from an accredited university or college
- In lieu of education, 5 years of practical electrical engineering, engineering calculation, or field experience in the electrical building construction industry is acceptable
- \Must possess knowledge of NFPA 70, NFPA 70E, and OSHA requirements in relation to arc flash and electrical distribution
- Self-directed and able to solve problems in the field with no supervision
- Must be proficient in the use of SKM PowerTools, AutoCAD and Microsoft Office products (Word, Excel, PowerPoint)
- Ability to interface with customers including maintenance, safety, and plant engineering personnel; as well as with upper levels of management
- 50 – 70% US based, overnight travel and on-site field work is required
- Bachelor’s degree in Electrical Engineering or Architectural Engineering from an ABET accredited university or college
- Knowledge of E-TAP and EasyPower is a plus
50
Senior Field Service Engineer Resume Examples & Samples
- Willingness to travel both domestically and internationally, as required
- Demonstrate ability to transfer technical knowledge to less experienced engineers through On Job Training (OJT) or Classroom Training
- Understanding of laser based inspection systems or electron beam based metrology systems
- Proven experience supporting capital equipment
- Previous semiconductor manufacturing experience is a plus
- Must be able to meet HHTI’s customer’s badge requirements and guidelines
51
Senior Field Service Engineer Resume Examples & Samples
- Perform on-site installation, repair, maintenance, qualification, and validation ofMass Spectrometry systems
- Bachelors Degree in Chemistry, Sciences or related field preferred
- Ability to travel overnight at a minimum of 40%
52
Senior Field Service Engineer Resume Examples & Samples
- Perform service and maintenance for Rapiscan AS&E systems, as requested by Field Service Managers
- Follow Field Service contract requirements for response time, information reporting and customer management
- Communicate with customer up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan AS&E business objectives
- Communicate with Customer Service Coordinators to ensure on time delivery of parts and materials
- Maintain and carry Field Service Tool Set
- Train & assist FSE I’s, FSE II’s & peers when needed or requested
- Complete timely Oracle reporting of labor, expense and materials to support relevant service contract requirements
- Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per Rapiscan AS&E policy, including any specific customer contractual requirements (as needed)
- Follow company safety program requirements
- Provide system status updates via Oracle reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items
- Carry company provided cell phone and laptop and be on call
- Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required
- Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
- Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
- It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
- Minimum 5 years (or equivalent experience) of supporting complex capital equipment in a service capacity is required. Previous X-Ray systems experience a plus
53
Senior Field Service Engineer Resume Examples & Samples
- Point of contact/customer focal for assigned product/system to resolve technical issues, provide direct support on Honeywell systems and/or subsystems for aircrafts at OEM production line. This will also require providing 24/7 coverage to the customer on a call in basis
- Complete hands on removal/replacement of LRUs/LRIs as needed on the flight line, factory floor or other areas as needed and act as a direct delegate of the Honeywell OEM under their assigned cage code
- Understand and hold the Quality authorization of both Honeywell Irkut and Sukhoi enabling the signing tor work carried on Sukhoi and Irkut intervention paperwork and sign the aircraft certificate of compliance
- Interface and develop a teaming relationship with members of the Field Service Engineering (FSE) Staff, Engineering, and other appropriate members of the Tech Services team
- Support investigation of technical issues in order to help Honeywell Project Engineering to determine root cause analysis and corrective action definition on Honeywell systems/components to improve reliability
- Work with Training Department to develop or update training programs appropriate for customer, and provide training as required to the FSE and OEM to solicit feedback for process/product improvement
- Develop strong working relationships with customers to ensure positive Honeywell image
- Foster Customer satisfaction by maintaining constant contact and timely response to requests/inquiries
- Four (4) year technical college degree required or equivalent 2 year degree with continuing education and or 5 years of OEM or Airline experience
- Working knowledge of electrical & mechanical systems installed on Irkut and Sukhoi platforms
- Ability to work non-standard hours (second shift, weekends and holidays) as needed
- Ability to communicate professionally in English with verbal / written communications
- Working knowledge of Honeywell Avionics, Cabin Management, RE220 APU, and airframe interfaces
- Minimizes defects and enhances process improvements using Six Sigma Plus and HOS tools
54
Senior Field Service Engineer Resume Examples & Samples
- Bachelor’s degree in engineering (electrical, mechanical, or engineering technology) from an accredited institution
- No relocation is provided – candidates must reside within 50 miles of the listed location
- This position requires us of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. “Green Card Holder”), Political Asylee, or Refugee
55
Senior Field Service Engineer Resume Examples & Samples
- Design, specify, procure, and supervise fabrication of process and packaging equipment
- Plan, schedule, conduct and coordinate work requiring judgment in the independent evaluation, selection, adaptation, and modification of standard engineering techniques
- Lead multiple disciplines across multiple locations to deliver project objectives
- Develop equipment related lists and plans; keep updated for multiple projects
- Identify current site utility capabilities; determine utility connections and routings
- Create and supervise construction scopes of work for subcontractors to install equipment
- Provide field engineering support, including supervising installation and start-up
- Compile and prepare documents and reports for project activities and major milestones
- Prepare and present clear engineering deliverables as required by clients
- Prepare documentation for proper maintenance of startup packages
- Provide vendor technical support for equipment testing and commissioning in order to achieve project objectives
- Consult with vendors, subcontractors, and client experts on equipment design, testing, and start-up
- Lead projects to meet client and Burns & McDonnell expectations for technical excellence, budget, and schedule
- The ability to analyze and solve problems; adapt techniques to different client needs
- Observe and promote company and site safety policies
- Individuals will be working primarily from client site and will be a primary point of contact between client and Burns & McDonnell
- Bachelor’s degree in Chemical Engineering or Mechanical Engineering
- A minimum of 10 years of relevant experience on food, consumer, or similar plant
- A minimum of 5 years of project delivery experience in food, consumer, or similar market
- Candidates will be required to complete a minimum of 30 hours of OSHA training
56
Senior Field Service Engineer Resume Examples & Samples
- Windows Server and VMWare system knowledge
- WAN & LAN knowledge
- Advanced knowledge of Desktop, Laptop, Server & Peripheral hardware
- Advanced knowledge of Windows operating systems, Microsoft Office software & Google support
- Excellent technical skills and the ability to interface with users at all levels
- Excellent communication skills, professional appearance and customer service skills required
- A motivated, proactive, innovative and committed individual is required to succeed in this role
- MCSE
- Google Admin and Google for Work experience advantageous
- CCNA, HP Switching, Fortinet and/or VMWare certifications advantageous
- Proficient in English and French/or Portuguese advantageous
- 5 years' experience in IT Support
57
Senior Field Service Engineer Resume Examples & Samples
- Hold regular meetings with G4S Management team at sites to ensure continued service improvement
- Hold regular team meetings with IT field Engineers
- Attend weekly change advisory board
- Proficient in English and French /or Portuguese advantageous
- 5 years in IT Support
- Knowledge of Windows Server and VMWare System, WAN & LAN
- Advanced Knowledge of Desktop, Laptop Server and Peripheral hardware, Windows Operating Systems, Microsoft Office Software and Google support
- Excellent technical skills and ability to interface with users at all levels
- Excellent communication skills and professional appearance and customer services skills
58
Senior Field Service Engineer Resume Examples & Samples
- Complete assigned On the Job Training (OJT), with the goal of instrument certification
- Willingness to relocate and/or travel
- Demonstrate ability to transfer technical knowledge to less experienced engineers through OJT and classroom training
- Demonstrate ability to work independently with limited supervision successfully
- 2 years of experience using digital volt meters, oscilloscopes, hand tools, and computers
- 2 years of experience disassembling and assembling intricate parts as related to selected instruments
- Although most travel will be within the assigned district, some domestic and/or international travel to a customer location may be required
- Demonstrate strong work ethic
- Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers
- Ability to effectively communicate information to customers and manager regarding service activities and schedules
- Ability to work without instructions
- Ability to perform moderately complex service calls relating to instruments learned
- Ability to complete system installation including Advanced Customer Training
- Ability to perform OJT or classroom training to other Field Service Engineers on basic system level troubleshooting
- Ability to work from schematics using various test equipment and mathematical calculations specific to electronics
- Ability to effectively interface with customers, service department personnel and others
- Ability to provide preventive maintenance and emergency service on several instruments or product lines
- Ability to completely install specified instruments
- Ability to give Advanced Customer training
- Ability to install or setup equipment at Sales Shows
59
Senior Field Service Engineer Resume Examples & Samples
- Provide end-to-end technical support primarily for our Italy customer base. This position requires extensive travel around the world ,more than 9 months per year, in order to cover
- Technical phone support
- End user training
60
Senior Field Service Engineer Resume Examples & Samples
- Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates
- Interpret specs and customer inquiries and design technical proposals and pricing for customers
- Provide technical solutions to customers that may involve equipment design or upgrades, testing of equipment, solutions relating to increase safety, reliability, or efficiency
- Mentor or lead other engineers on medium sized projects
- Short-Circuit, LV/MV Coordination, Arc Flash
- Ability to run medium studies and projects unassisted
- Power Quality Measurements, Harmonic Analysis
- Perform basic distribution system design
- Master's Degree in Engineering from an accredited institution
- Bachelor’s Degree focused in power
- IEEE Membership
- Graduated Field Service Certification Level II
61
Senior Field Service Engineer Resume Examples & Samples
- B. Tech Electronics, N6 Electronics, Instrumentation qualification or equivalent
- Microsoft office competent
- Experience with test equipment such as DVM and Specialised Calibrated Tools
- Knowledge and experience with instrument troubleshooting principles will be an advantage
- Analytical / problem solving skills: able to analyze and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution
- Be in possession of a valid passport and driver’s licenses
- Technically competent to achieve reliability program objectives
62
Senior Field Service Engineer Resume Examples & Samples
- Test, commission and service Pall’s Biopharmaceutical separation system products. Systems include the specific Pall separation product integrated into a complete process system utilizing tanks, pumps, drives, automated valves, hydraulics, process and analytical instrumentation interfaced to a PLC-based control system with a graphical user interface
- Execute FAT protocols, perform equipment installations, Execute SAT and IQ/OQ protocols
- Assist in the development of spare parts lists for Pall systems
- Provide classroom / hands-on operator training of Pall systems and columns to customers, this also includes preparation of presentation and materials as required
- Develop, publish and execute Preventive Maintenance protocols, standard operating procedures and other forms of quality documentation as required
- Monitor and respond to customer and internal inquiries via phone and e-mail
- Travel up to 75% or more as required to specified sites (both domestic and some international) to perform activities
- Travel may take place on evenings or weekends as required to meet the customer’s need
- Travel schedules will be arranged as directed by service management and will be in accordance with the Pall’s travel policy
- Maintain a home office adequate for conducting business when not traveling
- Follow and improve (where possible or necessary) established internal quality processes
- Make sound technical decisions to meet customer requirements while maintaining Pall’s commercial interests. Handle adverse situations constructively under the direction of service management
- Develop an innate understanding of the role of various functional support groups (customer service, Engineering, PASS, Inside Sales, etc.) and utilize these groups to provide rapid solutions to equipment issues
- Critically examine / analyze data and equipment performance to troubleshoot issues
- Act as a technical consultant on all components of the Pall system and communicate effectively on technical matters
- Proactively communicate activity status and provide updates to all relevant parties on critical situations
- Complete time tracking, service reports, expense reports and other business related documents in a timely and accurate manner
- Perform all services in compliance with applicable Pall, site and industrial safety practices
- Provide constructive feedback to improve products and practices of Pall Corporation
- Maintain provided computer, peripherals, tools and test equipment provided. Keep current calibration of test equipment
- Associates Degree in Mechanical or Chemical Engineering or equivalent
- 2+ years' experience with biopharmaceutical production processes and cGMP practices
- 2+ years' experience with P&ID, construction and electrical drawings as well as electrical and mechanical components within system designs and a working knowledge of control systems is required
- Must be fluent in French (written and oral)
- BS Degree in Mechanical or Chemical Engineering or equivalent
- 2+ years' exposure to biopharmaceutical production processes and cGMP practices
- Have progressive professional experience with biopharmaceutical system operations and automation
- Knowledge of sanitary equipment requirements, industry regulations, biological and pharmaceutical manufacturing processes
- Understanding of P&ID, construction and electrical drawings as well as electrical and mechanical components within system designs and a working knowledge of control systems is required
63
Senior Field Service Engineer Resume Examples & Samples
- Technical diploma in Biomedical, or Electronics instrumentation or equivalent training and experience
- 3 years field service experience preferred
- Knowledge of any of the following instrumentation will be advantageous: hematology, chemistry, immunochemistry
- Must have valid driver's license and meet Beckman Coulter sale driver criteria
64
Senior Field Service Engineer Resume Examples & Samples
- Liaise with NOV project teams and management, Client and Vendors relating to their allocated installation, commissioning, servicing and maintenance activities
- Actively assist with sales support of the Service business when visiting customer sites by carrying out and offering technical, service and spare part recommendations
- Conduct site surveys as required and provide documented RAMS and ensure that site visit reports are completed in a timely manner
- To perform any other task or duties as reasonably required by the Management team including but not limited to holiday relief cover for other members of staff advice/recommendations, liaising with engineering departments as necessary
- Ensure personal compliance with all HSE legislation and HSE Company policy
- Provide HSEQ leadership ensuring personal compliance with legislation and Company policies
- ONC/HNC /HND in Engineering
- Tertiary education in an Engineering and or Business discipline
- Working knowledge of rotating equipment
- Interpretation of engineering drawings
- Computer literacy (including good command of Microsoft Office; Excel, Word, Outlook)
- Knowledge of industry standards
- Process, Industrial and Production Technologies including rotating agitators and related components
- Understanding of welding and tooling
65
Senior Field Service Engineer Resume Examples & Samples
- Supervision of equipment installation to meet GE standards, verifying correct cable terminations and system commissioning
- Involves travel to customer sites and to attend internal GE product technical training
- Following all EHS and Regulatory rules and laws and total compliance to GE and Customer standards
- Expertise with LV and MV Switchgear, UPS systems, Excitation systems, large Rotating equipment, PLC’s, SCADA, Drives and Protection devices
- Software development skills would be an advantage
- Provide support to Commercial Operations and Project Managers for quick resolution of issues related to commissioning
66
Senior Field Service Engineer Resume Examples & Samples
- Field service on all Eaton hydraulic products and systems including application analysis, troubleshooting, repair, and failure analysis and product replacement
- Provide support for divisional and plant warranty departments in evaluating and processing returned customer product. Specifically onsite product evaluation and recommendations on warranty based on product application. Typically at customer site. May include Warranty Service Center audits
- Similarly, provide field support services for customers in post or non-warranty situations on a customer purchase order
- Provide feedback on product quality and concerns to Engineering, QC, Sales, Field Service, Technical Support and Marketing based on key warranty information
- Provide input into warranty and product quality metrics
- Coordinate field campaigns with customers and distributors as required by the warranty function. This includes completing replacement of product as well as arranging and supervising outside service that may assist in these tasks
- Conduct reviews of product for warranty determination at customer sites
- Provide customers with product training on all Eaton products, with awareness and understanding of customer equipment
- Provide product operation and application information for use by the Technical Support function for all Eaton products
- Act as back up for Technical support function when not at customer locations
- Make recommendations to customers and facilitate sales of new Eaton service and/or replacement products
- Establish and manage a cross-functional team to resolve complex field service issues
- Manage large, complex field programs such as retrofits and start-ups, coordinating activities of all resources involved while managing and meeting customer expectations
- Bachelor’s Degree from an accredited institute and minimum of 3 years’ experience with sales or service of Hydraulic Systemsor 2-year Technical Degree in Fluid Power with a minimum of 5 years of experience with sales or service of Hydraulic Systems
- Ability to work in the United States without company sponsorship
- Bachelor’s Degree in Mechanical Engineering from an accredited institute
- Complete understanding of Eaton product and general hydraulics and failure analysis
- Business processes
- Familiarity and working knowledge of Word, Excel, Power Point and Access software programs. Ability to view AutoCAD schematics
- Phone skills and customer communication skills
- Team management skills
- Portable data acquisition equipment setup & operation and ability to use to analyze complex hydraulic systems
- Customer equipment familiarity & understanding
67
Senior Field Service Engineer Resume Examples & Samples
- Timely deliver all services to the customers, based on the contracts; mainly to fulfil the uptime requirements for our products
- Carry out installation, commissioning, operator instructions, maintenance and repair on products and trading goods sold by Smiths Detection
- Do the factory configuration of complex spare parts, including IT components
- Repair of equipment and systems including the required documentation
- Integration in complex environments
- Attending to weekly meetings between the customer and Smiths
- Participation in Stand‐by and Shift‐work Services
- Supporting Level 1 & 2 service staff
- Internal Training of Level 1 & 2 service staff
- Feasibility of task in accordance with laws and provisions
- Usage of spare parts based on the technical fault analysis in accordance to the contract and/or in accordance with the customer
- Act as escalation level for the Level 1 & 2 service staff
- Perform shift and resource planning of Level 1 & 2 service staff
- Continuous supervision of the local service organization as well as available resources
- Ensure full process adherence of the allocated technical staff and proper reporting according to the contract
- Drive continuous process improvements in order to achieve operational excellence and maximum efficiency
- Management of spare part inventory and material movement
- Monitoring of installed system base
- Electrical Engineering Degree or similar
- Trained in at least two product groups (CXS/Trace/IT…) and successfully passed all relevant assessments
- Also specially trained in BHS (EDTS/EDX) and the included IT equipment
- 3+ years of experience as System Specialist, with the ability to functionally lead teams
- Worked on large scale installations in an international environment
- Handle unexpected issues outside the daily routine, remove roadblocks and drive the execution of resolution measures
- Capable to integrate products in complex environments and commission the corresponding interfaces
- Strong focus on customer requirements and problem solving
- Capability to instruct and lead installation/maintenance teams
- Takes over the role as a site manager for service as required
- Ability to manage teams as well as working as part of an integrated team
- Fluent language skills in English, knowledge of Arabic language is an advantage
