Premier Field Engineer Resume Samples

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M Stamm

Madaline

Stamm

4832 Bednar Parkways

Chicago

+1 (555) 467 9706

4832 Bednar Parkways

Chicago

Phone

p +1 (555) 467 9706

Experience Experience

Chicago, IL

Premier Field Engineer

Chicago, IL

Dickens-Bernhard

Chicago, IL

Premier Field Engineer

Develop custom scripts to monitor or fix issues, or create customer specific content; this may involve writing sample code or new IP development type of work
Knowledge of Intune, Operations Manager, Operations Manager Suite or Virtual Machine Manager
Develop working relationships within the PFE Organization that result in increased collaboration and mutual support in fulfilling our customer mission
Windows client features, management, and services like: Configurations, Group Policy, Security, Intune management, and Internet Explorer
Establish and manage client expectations while maintaining a positive, proactive and professional demeanor
Deliver compelling workshops that accelerate usage of key workloads
Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support

Chicago, IL

Premier Field Engineer DoD

Chicago, IL

Reynolds-Jerde

Chicago, IL

Premier Field Engineer DoD

Maintaining and executing Service Delivery Plans for multiple customer SC environments to bring them to a healthy state
Delivering proactive onsite support and knowledge transfer on SC to multiple customers to prevent future incidents
Delivering reactive onsite SC support when requested
Delivering SKU services and customized workshops
Maintaining deep knowledge of latest SC products and configurations of Enterprise Customers by continuously increasing technical knowledge
Delivering timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer
Utilizing knowledge of the customer environment to resolve issues in a timely manner

present

Los Angeles, CA

Premier Field Engineer Scsm

Los Angeles, CA

Donnelly, Mitchell and Hilll

present

Los Angeles, CA

Premier Field Engineer Scsm

present

Fundamental Windows Operating System knowledge – WMI, performance monitoring
A working knowledge of PowerShell
A working knowledge of VBScript
Management pack tuning and best practices
System Center Operations Manager – Architecture, Installation, Administration, Configuration, Maintenance
System Center Service Manager – Architecture, Installation, Administration, Configuration, Maintenance
Fundamental networking knowledge – IP, DHCP, DNS, WINS

Education Education

Bachelor’s Degree in Computer Science

Georgia Southern University

Bachelor’s Degree in Computer Science

Skills Skills

Lync Online with Office 365
Microsoft Exchange Server
Knowledge of Group Policy Management
Experience with network captures and network troubleshooting
PowerShell V2 skills including scripting
Windows 2012/2008, Windows 2003
Active Directory
Group Policy configuration and management
Microsoft Deployment Toolkit
Practical experience troubleshooting operating system performance problems

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Premier Field Engineer Resume Examples & Samples

Act as a resource for on-going technology planning and deployment
Help with analysis of migration to new technology environments
Provide technology workshops and training for customer's existing support staff
Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support consulting

Premier Field Engineer DoD Resume Examples & Samples

Maintaining and executing Service Delivery Plans for multiple customer SC environments to bring them to a healthy state
Delivering proactive onsite support and knowledge transfer on SC to multiple customers to prevent future incidents
Delivering reactive onsite SC support when requested
Delivering SKU services and customized workshops
Maintaining deep knowledge of latest SC products and configurations of Enterprise Customers by continuously increasing technical knowledge
Delivering timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer
Utilizing knowledge of the customer environment to resolve issues in a timely manner
Managing escalations and sub-cases to ensure timely and high quality resolution of all issues
Developing and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
Developing relationships with technical directors or lead architects for the supported technologies resulting in more participation in planning and improved satisfaction in support
Partnering with the Technical Account Manager and Program Manager to effectively manage critical situations including documented action plans and daily status updates for the customer and Microsoft management
Developing a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other's goals. Execute formal post-mortem process on closure of critical issues
Initiating and participating in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems
Participating in early assist for key products in order to maintain product knowledge and ensure delivery of high quality support to Alliance customers
Assisting with delivery of supportability reviews for your customers. Write technical articles for the Knowledge Base and white papers
Possesses deep technical expertise in System Center (particularly SCOM and SCCM)
Solves complex technical problems through sound, creative troubleshooting
Demonstrates the ability to identify & escalate non-routine bugs
Handles difficult cases, involving broad & complex technical skills for two or more technical specialties. Also demonstrates the ability to identify & escalate non-routine bugs
Possesses deep technical expertise in all parts of SCOM and SCCM
Is recognized as an expert in the troubleshooting / debugging of complex issues involving multiple System Center technologies

Premier Field Engineer, Senior Resume Examples & Samples

The successful candidate will have a BS/BA degree or equivalent work experience combined with a minimum 5-7 years relevant work experience
The candidate must be a US citizen and be able to obtain a Govt security clearance
The position will require some travel to customer sites and could include consecutive overnight stays. The selected candidate must be able to start within 30 days of offer acceptance

Premier Field Engineer Resume Examples & Samples

Develop working relationships within the Premier Field Engineer organization that result in increased cooperation and mutual support in fulfilling our customer mission
Develop a working relationship with Microsoft Consulting Services and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals
Windows 2012/2008, Windows 2003
Group Policy configuration and management
Microsoft Deployment Toolkit
Practical experience troubleshooting operating system performance problems

Premier Field Engineer Resume Examples & Samples

Help with analysis of migration to new SQL environments
Provide SQL workshops and training for customer's existing support staff
Develop a working relationship with MCS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals
SQL Server 2008 Analysis Services, SQL Server 2008 R2 Analysis Services, and SQL Server 2012 Analysis Services
SQL Server 2008 R2 Analysis Services PowerPivot Mid-Tier Server and SQL Server 2012 Analysis Services PowerPivot Mid-Tier Server
SQL Azure, including PowerBI
SQL Server 2008, SQL Server 2008 R2, and SQL Server 2012
Practical experience with MDX as well as troubleshooting performance problems, query tuning and optimization
SharePoint Server 2010
Reporting Services 2008, Reporting Services 2008 R2, and Reporting Services 2012

Premier Field Engineer Resume Examples & Samples

Microsoft SQL 2005/2008/R2/SQL 2012/SQL 2014
Parallel Data Warehouse (PDW)
Enterprise experience in large complex environments
Database performance and scalability
Experience with BI ( Analysis Services, Integration Services, Power BI, Power Pivot)

Premier Field Engineer Resume Examples & Samples

Develop a strong working relationship with Microsoft Enterprise customers, which can include CTO, CIO and Sr leadership, to achieve increased cooperation and mutual support in achieving each other's goals
Develop and maintain a Service Delivery Plan to maximize the value of services to our Enterprise customers
Develop and implement strategies for providing proactive support services resulting in fewer incidents, increased availability, and/or accelerated deployments
Deliver timely, high quality incident resolution focusing on root cause analysis, prevention and knowledge transfer
Manage escalations to ensure timely and high quality resolution of all issues
Deliver customized knowledge transfer workshops focused on supporting the solution to improve customer readiness
Develop a relationship with technical directors or lead architects for the technologies featured in the APS solution, resulting in more active participation in planning and improved satisfaction in support
Partner with the Technical Account Manager and the local account teams to effectively plan for delivery
Document action plans and daily status updates for the customer and Microsoft management
Develop a strong working relationship with Microsoft Consulting Services and the Center of Excellence teams to achieve increased cooperation and mutual support in achieving each other's goals
Facilitate deliveries of other PFE proactive services that are more product specific
Write technical articles for the Knowledge Base and technical white papers
4 year technical degree or equivalent work experience, plus 4 years experience in technical support or MIS in an Enterprise environment
Demonstrated technical competency in SQL is a must. (Windows Active Directory, Networking and Virtualization is a plus)
International Travel might be required

Premier Field Engineer Resume Examples & Samples

Active Directory Rights Management Service
Active Directory Certificate Services
Active Directory Security and Delegation
Security best practices and implementation for Microsoft technologies

Premier Field Engineer Resume Examples & Samples

Microsoft SharePoint Server 2013
Hybrid SharePoint Deployment: Configuration and Administration
SharePoint Integration with Lync 2013 and Exchange 2013
SharePoint Online with Office 365
SharePoint Server 2010 Enterprise
SharePoint Server 2007 Enterprise

Premier Field Engineer Resume Examples & Samples

Microsoft Lync Server 2013
Experience focusing on large or complex Unified Communication infrastructures requiring creative and complex solutions
The ability to lead all aspects of the technical discussion by facilitating the customer’s understanding of the product / solution through presentations, demonstrations, proof of concepts, deployments and troubleshooting and support
Demonstrated support throughout the product life cycle and developed / managed references through high quality technical and professional client and stakeholder relationships ensuring customer satisfaction
Proven understanding of Unified Communication Technology with emphasis on Microsoft Lync Server 2013 and O365 Lync Online
Experience as a resourceful problem-solver, leveraging internal partner resources in assigned customers leveraging Global Business Support, Premier, EPG, and MCS when required
Provide on-site & remote technical solutions to complex integration problems associated with business solutions built using Microsoft Lync Server 2013 & Lync Online with Office 365 for Microsoft enterprise customers
The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Global Business Support
The Premier Field Engineer acts as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues escalated to the highest levels of management
For engineers working with designated strategic customers: Utilizing knowledge of the customer environment, deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation
Engage in advanced technical troubleshooting
Offer exceptional customer service through an ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans
Ability to manage customer escalations/sub-cases and work under pressure
Exhibit deep technical familiarity with Microsoft Lync Client & Lync Server 2013
Excellent interpersonal, verbal and written communications, analytical and presentation skills. Experience delivering and/or authoring technical training
Ability to deliver presentations and discuss an array of Unified Communications technology concepts including SIP, CCCP, ICE, STUN and TURN
Ensure timely and high quality resolution of all issues
Develop relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting

Premier Field Engineer Resume Examples & Samples

Microsoft Exchange Server 2013
Hybrid Exchange Deployment: Configuration and Administration
Exchange Integration with Lync 2013 and SharePoint 2013
Outlook 2007-2013
Exchange Online with Office 365
Exchange Server 2010 Enterprise
Exchange Server 2007 Enterprise

Premier Field Engineer Resume Examples & Samples

To provide Onsite Support Services and Incident Prevention Services to Microsoft Premier Customers
Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area
Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available
The engagements may be short-term demand-led or longer term engagements with a dedicated customer
Team/ Department Mission As part of the Customer Service and Support (CSS) the Premier Filed Engineering Services organization delivers Rapid Onsite Support Services and Incident Prevention Services to MS Enterprise customers
The PFE engineers help Premier customers during the “operate” and “improve” phase of the MS product usage
The Support Service can be proactive for workshop and SKU service delivery and reactive as well as response on critical situations
Increase service availability for Microsoft’s Enterprise Customers by providing proactive support consulting in a specific product or Technology area
Use an adequate technical expertise in troubleshooting to support reactive cases
Deliver proactive onsite support and knowledge transfer to the customer
Drive on preventing incidents during your customer visits
Drive high customer satisfaction on GTSC support incidents
Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing
Achieve high levels of customer satisfaction
Deliver technical workshops, presentations and documents
Maintain your accreditations
Collaborate with Microsoft teams to deliver a high quality service
Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution
Manage customer expectations and deliver a service in line with contractual obligations
Develop and deliver new services to exceed customer expectations
Take responsibility for the Microsoft engagement and your own self development
Work within Microsoft account teams on strategic customer deployments which may extend outside business hours
Achievement of personal and team objectives
Customer and account team feedback
Ongoing feedback through appraisals - Regular 1:1s with team manager - Yearly formal review - Alignment with Microsoft
At least 7 years’ experience supporting Enterprise customers with. Excellent written, oral and presentation skills
Strong English languages skills
Awareness of corporate environments and their business requirements
Strong experience with Security
Strong experience in Public Key Infrastructure
Strong experience in Rights Management Server
Strong experience with MS Windows 2000 and/or 2003, 2008 servers
Understanding of the following technologies is desirable
MS Cluster services; Terminal services, networking technologies
MCSE certification plus Security experience is a MUST
CISSP Certification is preferred
COMPTA
ITIL/Service Management experience or 3rd level support experience

Premier Field Engineer Microsoft Exchange Resume Examples & Samples

Maintaining and executing Service Delivery Plans for multiple customer MS Exchange environments to bring them to a healthy state
Deliver proactive onsite support and knowledge transfer on MS Exchange to multiple customers to prevent future incidents
Deliver reactive onsite Exchange support when requested
Maintain deep knowledge of latest Exchange products and configurations of Enterprise Customers by continuously increasing technical knowledge
Is expected to identify customer opportunities for proactive delivery offerings
Also demonstrates the ability to identify & escalate non-routine bugs
Is expected to participate in the evolution of proactive service offerings, having an overall impact on the advancement of the Service Catalogue

Premier Field Engineer Resume Examples & Samples

A 4-year technical degree or equivalent work experience, plus 3 years’ experience in technical support in an Enterprise environment is required
Good working knowledge of Windows Server, Identity Management, Security, DNS, and Client Technologies are essential
Strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues

Premier Field Engineer Resume Examples & Samples

Assist Technical Account Manager (TAM) in building and managing customer relationship , making customers successful in supporting their IT environment
Deliver technical support to designated strategic Microsoft Services customers
Use expert customer relationship skills, negotiation and conflict management, research experience, and process management expertise to provide complete and timely follow-up support to customers
Demonstrated ability to function and contribute to a team-oriented environment
Contribute to the broader Windows and CSS communities through supporting peers and/or contributing to reusable IP
Assist Microsoft customers in maintaining the health of their IT environment
IT Graduate (preferred University Degree in Computer Science or equivalent experience MCITP, MCSE and other applicable advanced certification )
Strong technical and analytical troubleshooting skills
Understanding of complex operational challenges of IT service management
Presentations and negotiation skills, as well as peer mentoring
Commitment to work in virtual teams across Europe to create standardized proactive and reactive services
Fluent in Italian and English
Strong knowledge of Microsoft SQL Server at administrative level
(Installation, index and table maintenance, backups etc.)
Strong knowledge of Microsoft SQL Server at dev level
(SQL language, Stored Procedures, etc.)
Good Windows Operating System background on Threads, Processes and Memory Management (Heap, Stack, Virtual Memory)
Strong knowledge related to any other relational DB (eg Oracle) running in a Windows environment is very much appreciated
Windows Clustering
Debugging / Creating and Reading memory Dumps
Basic Programming skills with C# or VB.Net
Good Knowledge of .Net Framework

Premier Field Engineer Platforms Client Resume Examples & Samples

Excellent written, oral and presentation skills
Troubleshooting knowledge & skills MCTS / MCITP qualification desirable
Deep understanding of Windows Client operating systems – Windows 7/Windows 8
OS Performance / Application Performance / Boot Performance
Client deployment – SCCM/MDT, Image creation and management
User State Virtualization
Core Windows problem management
Windows Internals
Group policy and Active Directory – Understanding of overview / troubleshooting
Strong troubleshooting skills and experience
Patch Management
Fundamental networking knowledge

Premier Field Engineer M/F Resume Examples & Samples

ERP implementation project experience
Good understanding of ITIL/Service Management and SureStep Methodology
Troubleshooting SQL Server skills & experience (Performance monitoring, SQL Profiler)
Microsoft accreditation in SQL and/ or Windows preferred

Premier Field Engineer Azure Dev Resume Examples & Samples

Troubleshooting knowledge & skills MCTS / MCITP qualification desirable
Strong user mode native & managed debugging skills
Strong C# and managed code application and system development skills
Experience with Visual Studio and deploying systems to Microsoft Azure
Systems and performance troubleshooting, including AppInsights, Fiddler, Wireshark, etc
Proficient knowledge of ASP.NET development and configuration
Working knowledge of WCF SQL Database knowledge including T-SQL

Premier Field Engineer Resume Examples & Samples

Excellent written, oral and presentation skills (Cantonese & English are a must, Mandarin a bonus)
Database design and administration
Performance Tuning and optimization
High Availability features and supporting architectures
Scalability features and supporting architectures
Strong troubleshooting skills and experience T-SQL and .NET programming
Reporting Services (including Self Service BI)
Integration Services
Analysis Services
Background in Business Intelligence and Data Warehouse architectures

Premier Field Engineer Developer Resume Examples & Samples

Good understanding of ITIL/Service Management
5+ years of industry experience in a Software Development capacity with strong focus of using multiply .NET technologies together effectively
Desired background in Technical Training, Education Bachelor’s Degree in Comp. Science, Comp. Info. Sys., Math, Engineering, Business, or related field

Premier Field Engineer Resume Examples & Samples

As a Premier Field Engineer you will provide technical support including product technical training onsite, as well as via telephone, and electronic media. Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved
Good knowledge (3 years relevant experience) of implementing, administering, tuning and troubleshooting System Center Configuration Manager / Operations Manager (2007/2012) environments
Implementation and management of SCVMM (2012) /Hyper-V
Project experience of working with System Center Private Cloud Solutions
Knowledge of Service Management scenarios
Knowledge of IT Workflow Automation scenarios
Ability to script in VBScript or PowerShell
Experience of supporting a variety of Windows client and server operating systems
Familiarity with the ConfigMgr Software Developers Kit (SDK)
Familiarity with Operating System deployment technologies, including MDT, WDS & USMT
Knowledge of monitoring alerting, logging and status messages
Experience of working with T-SQL & WQL

Premier Field Engineer App-v Resume Examples & Samples

Exhibit leadership through personal responsibility, accountability and teamwork
Act as a technical focal point in cooperative relationships with other companies
Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation
Use trace analysis, debug skills, source code, and other proprietary tools, to analyse problems and develop solutions to meet customer needs; this may involve writing code
Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently
Travel within Australia and internationally may be required
Earn certifications as an MCSE, MCSD or MCPD. Microsoft will facilitate this opportunity through company provided resources
Must hold an Australian Government Security Vetting Agency (AGSVA) Positive Vetting Security Clearance
Five or more years of industry experience with Microsoft Enterprise Servers or Development
Solid understanding of client/server, networking, and Internet technologies fundamentals
Desired background in Technical Training. Education Bachelor’s Degree in Comp. Science, Comp. Info. Sys., Math, Engineering, Business, or related field

Premier Field Engineer Resume Examples & Samples

Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs
Possesses deep technical expertise in at least one technical specialty
Is able to identify and share proactive opportunities within customer accounts with the appropriate account team members
Work experience - 3 years and more
Strong communication skills expected in this role: Technical Writing skills, Presentation/Training skills
Responsiveness to customers: Deals effectively with customers amid highly sensitive situations, responsible for ongoing customer communication and satisfaction
Must possess the ability to work independently
The majority of time will be spent on customer sites
Therefore the following requirements are essential

Premier Field Engineer Resume Examples & Samples

Windows 2012, Windows 2008
Experience with Identity and federation solutions (ADFS)
Knowledge of Active Directory and Azure Active Directory
Good understanding of Microsoft Office 365 and Microsoft Azure (IaaS and Paas) services

Premier Field Engineer, Senior Resume Examples & Samples

4 year technical degree or equivalent work experience, plus 4 years’ experience in technical support or MIS in an Enterprise environment
Demonstrated technical competence with Microsoft Forefront Identify Manager 2010 and Active Directory technologies in a complex enterprise environment with over 3000 end user/customers
Strong knowledge and experience within the Identity and Access Management technology space
Experience with Public Sector customers, such as Federal, State, or Local governments or Education
Good working knowledge of security elements is a plus
Strong technical writing skills and familiarity with Microsoft Word and PowerPoint
Ability to effectively communicate with customer managers and executives on technical and business issues
Strong organization, time management, project management, and negotiation skills
Current Windows MCSE preferred. MCSE required within 6 months of joining the team

Premier Field Engineer Resume Examples & Samples

Troubleshooting knowledge & skills
MCTS / MCITP
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management
Implementation and management of System Center Configuration Manager
Experience of supporting a variety of Windows client and server operating systems
Experience of advanced configuration including clustering, performance optimisation and remote access
Experience of migrating from previous versions of Microsoft System Management Server
Experience of WMI, DCOM
Ability to script in VBScript or PowerShell
Familiarity with the ConfigMgr Software Developers Kit (SDK)
Familiarity with Operating System deployment technologies, including MDT, WDS & USMT
Knowledge of monitoring alerting, logging and status messages
Experience of working with T-SQL & WQL
Troubleshooting network issues
Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc
Strong troubleshooting skills and experience with Windows Server operating systems

Premier Field Engineer Server Core & Virtualization Resume Examples & Samples

Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Deep understanding of Windows Server operating systems – Server 2003/2008/2012 R2
Server technologies such as Hyper-V and Clustering
OS Performance / Application Performance and troubleshooting
Server deployment/Migration
Windows architecture
Windows Security, patching & WSUS
Fundamental networking knowledge – IP, DHCP, DNS, WINS, routing etc
Enterprise Infrastructure troubleshooting skills

Premier Field Engineer Resume Examples & Samples

Guide customers in the architecture, design, and implementation of Microsoft technical solutions, highlighting risks, and driving technology adoption through sound technical leadership
Lead in ambiguous situations and resolve problems with customer designs and architecture. Drive solution health through proactive engagement; risk assessments, health checks, architecture reviews, and in person training
Professionally represent Microsoft in challenging customer environments, leverage strong technical writing skills to effectively communicate with internal stakeholders, customer managers and executives
Lead in-depth technology discussions, articulating the business value of Microsoft Platforms solutions and advising customers on the integration of various Highly Available scenarios in local or in a highly distributed environment
Work with customers to determine viable migration approaches to move workloads, in addition to architecting new environments
Develop working relationships within the services organization that result in increased cooperation and mutual support in fulfilling our customer’s missions

Premier Field Engineer Resume Examples & Samples

MCTS / MCITP qualification desirable
BizTalk PFE's should be experienced in implementing, operating, tuning, and troubleshooting enterprise scale BizTalk Server (BizTalk Server 2009/2010/2013/R2) platforms
PFE's in this team specialize in BizTalk Server but also have a breadth of knowledge covering SQL Server, IIS, and the general .NET framework/Windows Server platform
While our key relationships are typically with our customers 3rd/4th line infrastructure support teams, BizTalk Support Consultants will also find themselves working with development and test teams and should be confident in working with BizTalk across the full application development lifecycle

Premier Mission Critical Premier Field Engineer Resume Examples & Samples

Develop custom scripts to monitor or fix issues, or create Knowledge Base articles to mitigate technical problems longer term; this may involve writing sample code or new Intellectual
Experience of Microsoft enterprise products including Windows Server 2003/2008/2012 and SQL Server 2008/2012/2014 technologies include technologies SSRS, SSIS, SSAS
Strong troubleshooting skill set in SQL Server including, but not limited to: performance tuning and optimization and security models
Practical experience designing / building large OLTP DB systems
Solid understanding of client/server, networking, and Internet technologies fundamentals
Strong knowledge of SQL Server Internals and ability to debug Win32 applications on x86 platforms a benefit Knowledge of 3rd party products and offerings commonly used in the SQL Server space such as storage technologies, HA/DR solutions from EMC etc., developer/admin/management tools from 3rd party providers such as tools from Red Gate, Quest etc
Must have the ability to create custom IPs, or provide proactive resolutions to frequent issues
Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code *Understanding of n-tier solutions and ITIL best practices
Strong SQL knowledge - DB Analysis and Design
SQL performance tuning and optimization, working experience in delivering custom workshops Data Engine / Storage Engine knowledge
DB Mirroring / Replication and linked servers
Working experience with solution design, implementation and or support experience of Microsoft technologies
Strong problem-solving and leadership skills
Flexible and works well in a virtual team environment, *Excellent Communication Skills - spoken and written English, knows how to drive value driven conversations
Effective learning skills, knows how to acquire desired background in Microsoft technologies in order to be successful in a service delivery role
Experience with customer facing, both onsite and remote service delivery

Premier Field Engineer Resume Examples & Samples

Solid understanding of standard client/server, networking, and Internet fundamentals
Superior knowledge and demonstrated technical proficiency in System Center Operations Manager with experience in managing medium to large environments
Troubleshoot all aspects of System Center Operations Manager (SCOM) effectively and understand the product configuration, flow and logging in detail
Understand fully the base Operating System and System Center Operations Manager (SCOM) Management Packs and be able to discuss in detail at least one of the following Management Packs: Active Directory, Exchange, IIS or SQL including configuration, tuning and customization
Experience in other Microsoft Management technologies, including Active Directory services (AD), SCCM, System Center Essentials and WSUS is desired
Windows server Operating Systems
Windows Failover clustering
Scripting e.g. (VB or Powershell)
SQL Server - both management and querying
Knowledge of the following would be advantageous: SCOM Solution Accelerators, SNMP, SCOM Connectors and the SCOM Connector Framework, Management Pack Authoring and the model based architecture in System Center Operations Manager
Candidate is required to work independently with minimal management supervision as part of nationwide team of engineers
Candidate is required to act as a trusted advisor to customer while providing proactive services such as Training and Workshops, Heath Checks (RAPs), and other custom proactive deliveries
Candidate is required to provide regular thorough and specialized documentation capturing engagement objectives and outcomes
Candidate is accountable to provide timely labour and activity tracking
Exceptional Time Management skills required
Exceptional Customer Service skills required, Customer-facing experience strongly preferred
4 year technical degree or equivalent work experience, plus 3 years’ experience in technical support in an Enterprise environment
Ability to speak French strongly preferred

Premier Field Engineer Resume Examples & Samples

Strong understanding of Dynamics CRM and related technologies
Must be well versed in C# and .NET with previous development experience
Technical proficiency in debugging
Superior problem solving and troubleshooting skills at the development support level
Strong understanding of the Visual Studio, .NET Framework and .NET CLR
Strong knowledge of design patterns and best practices
Experience with SSRS, SSIS, HTML a plus
Experience with TFS/ALM
Experience with Agile and Scrum development methodologies
Experience with tools and technologies related to all stages of software development life cycle including Requirements, Design, Development, Testing, Deployment
Experience with code review processes
Deep understanding and knowledge of B2C and B2B applications, development with .NET languages, C#, C/C++, Visual Basic, XML and scripting, COM/DCOM/COM+, Active Directory, MSMQ, data access technologies, transaction processing, networking, Exchange and messaging related technologies
SharePoint Development experience is considered an asset
Ability to provide exceptional customer service in politically charged environments
Experience working closely with other non-technology front office groups
Experienced in designing enterprise .NET architecture
Excellent at developing complex .NET Web-based systems and finding out bottleneck in code
Conceptual, logical and physical data modeling, designing warehouse models, and coding SQL transactions in stored procedures
Full life-cycle software Experience
Proficient in preparing technical documentation
Demonstrable experience of cross group collaboration and technical leadership
Knowledge of competing development systems is a plus
Ability to secure or have existing ‘Secret Status’ with the Canadian Industrial Security Directorate (CISD) of Public Works and Government Services Canada is strongly preferred
Must be able to travel internationally. Must obtain a valid passport within 90 days of joining the team. The successful applicant must be able to start within 30 days of offer acceptance
MCPD and MSCD Certifications strongly preferred
MCITP SQL Server certifications preferred
MCSE or other Microsoft related certifications is a plus

Premier Field Engineer Resume Examples & Samples

Act as a resource for on-going Exchange Messaging planning and deployment
Provide Exchange Server workshops and training for customer's existing support staff
Exchange Server 2010 and/or Exchange Server 2013 including experience implementing and troubleshooting Database Availability Groups
Practical experience troubleshooting Exchange Server and Windows Server performance problems
Outlook 2013 & Outlook 2010
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, and professionally communicating to all parties involved

Premier Field Engineer Resume Examples & Samples

Sufficient technical depth to communicate with development and other internal organizations at a peer level
Ability to enhance the technical expertise of peers via the development of product training, mentoring of new hires, and team content development
Ability to apply technology to improve existing products and systems at customers and for internal use
Ability to actively participate in team support by proposing and implementing solutions
Ability to manage hot issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved
Act as a resource for on-going SharePoint support, planning and deployment for Federal customer
Develop working relationships within the Support Organization that result in increased cooperation and mutual support in fulfilling our customer mission
Develop a working relationship with Consulting Services and field staff at accounts that result in increased cooperation and mutual support in achieving each other's goals

Premier Field Engineer Scom Resume Examples & Samples

Public Sector Engineers have a demonstrated competency in the Microsoft products we support. We work to stay current on new versions and related technologies
Lead risk and health assessments on customer environments, using toolsets and governance interviews to review customers’ product configuration and assess possible risks in their management and operations
Deliver customer training workshops demonstrating the application of product features to business needs and teaching core troubleshooting skills
Some Public Sector Engineers also participate in the development of intellectual property - building and updating proactive services, like our Risk and Health Assessment Program and workshop content - to bridge gaps in product updates and meet new demand
This position requires a varying amount of domestic travel with overnight stays. The amount of travel will vary based on your location relative to the customers, so team members in the Washington, D.C. area or other cities with a dense population of Public Sector customers will travel less than team members in other areas

Premier Field Engineer Resume Examples & Samples

Deliver proactive onsite support and knowledge transfer on SQL to multiple customers to prevent future incidents
Demonstrates the ability to identify & escalate non-routine bugs. Is expected to participate in the evolution of proactive service offerings and having an overall impact on the advancement of the Service Catalogue
Possesses deep technical expertise in all parts of SQL Server

Premier Field Engineer Resume Examples & Samples

Skype for Business Server 2015, Lync Server 2013 or Lync Server 2010
Skype for Business Online or related Office 365 components
Experience implementing and troubleshooting Skype for Business Server 2015, Lync Server 2013, Lync Server 2010 and/or Skype for Business Online
Experience troubleshooting Skype for Business Server and/or Lync Server and Windows Server performance problems
Experience troubleshooting client connectivity issues with Skype for Business/Lync Client, Windows Phone, and 3rd party handheld and mobile devices
Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Skype for Business server
The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support and Microsoft Consulting Services
Technical familiarity with Microsoft Real-Time Collaboration and Cloud Technologies (Office 365 and/or Microsoft Azure)
Excellent interpersonal, verbal and written communications, analytical and presentation skills
Ability to deliver presentations, discuss Skype for Business and complimentary products at a solutions level
Ability to manage customer escalations and work under pressure
Ability to perform self-directed learning in a rapidly changing environment

Premier Field Engineer Resume Examples & Samples

Bachelor’s level degree (C.S./E.E. degree preferred) or equivalent experience
PC hardware, driver/product development background a plus
Possess superior technical problem solving and troubleshooting skills
A working knowledge of the Microsoft Logo process
ADK/OPK knowledge and experience
Demonstrated knowledge of programming concepts and debugging skills
Strong written and verbal communication skills in English are required

Premier Field Engineer Resume Examples & Samples

The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Customer Services & Support
Windows Server 2008/2K12
Windows (Client) 7, 8 (x)
Superior knowledge and demonstrated technical proficiency
Demonstrated technical competence
Excellence in written case documentation is expected

Premier Field Engineer Resume Examples & Samples

Primary responsibilities include providing technical support for customer service delivery and availability, while ensuring satisfaction with Windows Server 2008 R2, Windows Server 2012, Windows 7, and Windows 8
Contribute to the broader Windows and Premier Field Engineering communities through supporting peers and/or contributing to reusable IP
The position could require up to 50% travel and could include overnight stays
Deep troubleshooting skills in Microsoft Windows Server and Client Deployment technologies

Premier Field Engineer Resume Examples & Samples

Assist with support of the Exchange environments on-premises, ranging from Exchange 2007 to current
Plan and assist with messaging migration to Office 365
Provide Exchange Server workshops and knowledge transfer for customer's existing support staff
Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation. Assist with escalations and sub-cases to ensure timely and high quality resolution of all issues
Develop relationships with technical directors or lead architects for Exchange, resulting in more participation in planning and improved satisfaction in support consulting
Partner with Premier Technical Account Managers to effectively manage both the migration and hot-sites including documented action plans and daily status updates for the customer and Microsoft management
Develop working relationships within the services organization that result in increased cooperation and mutual support in fulfilling our customer mission
Develop a working relationship with MCS and field staff in NYC which results in increased cooperation and mutual support in achieving each other's goals
Execute formal post-mortem process on closure of critical issues. Support will be required for a proactive and reactive nature
Recognized Exchange expert (400+ level) skills both on-premises and in the cloud
Demonstrates the ability to identify & escalate non-routine bugs. Is expected to participate in the evolution of proactive service offerings and having an overall impact on the advancement of the Service Catalog

Premier Field Engineer Resume Examples & Samples

Maintaining and executing Service Delivery Plans for multiple customer Cloud and on-premises Platforms support (Windows Server/AD and Identity, Windows Server backend products including SQL, Azure, Office 365, on-site and cloud hybrid configuration) to bring them to a healthy state
Deliver proactive onsite support and knowledge transfer on Microsoft Platforms to multiple customers to prevent future incidents
Deliver reactive onsite Microsoft Platforms support when requested
Maintain deep knowledge of latest Microsoft Platforms products and configurations of Enterprise Customers by continuously increasing technical knowledge

Premier Field Engineer Exchange Resume Examples & Samples

Provide comprehensive incident support for customers both in-person and remotely, including rapid problem resolution followed by root cause analysis with a focus on proactive prevention and knowledge transfer
Advocate for customer needs by escalating potential product defects to Microsoft escalation engineers or product groups
This position also requires you to work a rotational on-call schedule for urgent after-hours and weekend support incidents
This job is eligible for the following work arrangements: Compressed Work Week, Flex Time, and Telework / Some Work from Home
2+ years of product configuration and administration of messaging technologies

Premier Field Engineer Resume Examples & Samples

Act as a resource for on-going SQL planning and deployment on-premise & Azure
Help with analysis of upgrade & migration to new SQL environments & Azure
Deliver proactive SQL monitoring & auditing solutions to customer
Develop a working relationship with MCS and field staff at your accounts that results in increased collaboration and mutual support in achieving each other's goals
SQL Server 2014, SQL Server 2012, SQL Server 2008 R2 and SQL on Azure
Experience with SQL 2005 upgrades
Practical experience with Business Intelligence
Experience troubleshooting performance problems, query tuning and optimization

Premier Field Engineer Resume Examples & Samples

4 years of experience in ASP.NET, C# or VB.NET and .NET Framework
2 years of experience in SharePoint Server object model, CSOM and Restful services
2 years of experience creating web parts, application pages, timer jobs and sandboxed solutions
2 years of developing SharePoint solutions (WSPs), creating features
Strong knowledge of PowerShell
Experience with workflow development
Understanding of web services (WCF)
Knowledge of Claims based authentication
Knowledge of SharePoint Search, InfoPath & User profile service
SharePoint Online (Office 365)
SharePoint Apps
Business connectivity services
Access Services 2013
Distributed Cache management (App Fabric)
JavaScript & JQuery

Premier Field Engineer Resume Examples & Samples

Microsoft Windows Virtualization (Hyper-V) and Clustering
Microsoft Azure Infrastructure as a Service (IaaS) Virtual Machines
Microsoft System Center Virtual Machine Manager (SCVMM)
Experience implementing and troubleshooting Microsoft Virtualization, including Hyper-V and Azure IaaS Virtual Machines
Experience troubleshooting SCVMM and Windows Clustering performance problems
Experience troubleshooting client connectivity issues with Microsoft Outlook, Windows Phone, and 3rd party handheld and mobile devices
Experience troubleshooting or deploying Microsoft Private Cloud infrastructure, including Azure hybrid cloud deployments
Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Windows server and Azure deployments
Technical familiarity with Microsoft Virtualization and Cloud Technologies
Ability to deliver presentations, discuss the Microsoft Virtualization stack and complimentary products at a solutions level

Premier Field Engineer Resume Examples & Samples

Microsoft Active Directory, including Azure Active Directory, Microsoft DNS, Microsoft DHCP, and Active Directory Federation Services
Microsoft Windows Server and Client operating systems
Experience implementing and troubleshooting Microsoft Active Directory, including Azure Active Directory
Experience troubleshooting or deploying Microsoft Active Directory infrastructure, including Azure hybrid cloud deployments
Experience troubleshooting client interactions from both Microsoft and non-Microsoft operating systems
Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Windows Server, Active Directory and Azure deployments
Technical familiarity with Microsoft Directory, Identity and Cloud Technologies
Ability to deliver presentations, discuss the Microsoft Directory Services stack and complimentary products at a solutions level
Overnight travel is required. Travel requirements vary regionally and could be as much as 40-50%

Premier Field Engineer Resume Examples & Samples

Skype for Business Support Consultants should be experienced in implementing, administering, tuning and troubleshooting enterprise scale Skype for Business, Skype for Business Online, Hybrid Configuration and Lync Server platforms
Consultants in this team specialize in Skype for Business, Lync Server and Office Communications Server (OCS) but also have a breadth of knowledge covering Active Directory, Exchange Server (specifically Client Access Server [CAS] and Unified Messaging [UM]), IIS, DNS and PKI
Familiarity of other third-party IM Presence, Voice and Video solutions, such as Lotus SameTime, Cisco, Avaya and Nortel IPT, is often beneficial
While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, Support Consultants will also find themselves working with engineering teams, so need to be confident working at this level
Implementation and management of Skype for Business/Lync Server/OCS
Experience of advanced configuration including Enterprise Voice, performance optimization, integration (PSTN via PBX/Gateway, Exchange UM, SIP trunking, VMCU) and external/remote access Good working knowledge of the implementation of a Lync Server/Office Communications Server disaster recovery and high availability plan
Experience of migrating from previous versions of OCS, Live Communications Server (LCS) or third-party IM&P systems
Experience of SIP, C3P, SIMPLE and RTP protocols
Knowledge of E911 and H320/323 protocols
Knowledge of Call Detail Recording (CDR)
Experience with Web Conferencing and IP-PBX & VMCU systems
Experience tuning and scaling Skype for Business/Lync/OCS servers
Experience Troubleshooting Skype for Business /Lync/OCS servers and client related issues
Knowledge of monitoring alerting and logging
Troubleshooting network issues, including Network Load Balancing (HLB/DNS)
Experience of Managed Key Infrastructure
Fundamental networking knowledge - IP, DNS, IP routing, Network Address Translation (NAT) etc. Strong troubleshooting skills and experience with Windows Server operating systems
Knowledge of ADFS and directory synchronization
Knowledge of SQL Server

Premier Field Engineer Resume Examples & Samples

Microsoft Office versions 2007, 2010, 2013, 2016, both MSI and Click-to-Run
Primarily Office Core client apps like Word, PowerPoint, Excel, Outlook, OneNote; as well as awareness of OneDrive for Business, Skype for Business integration with Office
Mac experience with Office and deployment would be ideal, but not required
VBA/Macro/Office-Dev experience is ideal, but not required

Premier Field Engineer Resume Examples & Samples

Assist with support of the Exchange environment during the migration from Exchange 2003/2007 to Exchange 2010/2013
Develop a working relationship with MCS and field staff within the VA which results in increased cooperation and mutual support in achieving each other's goals
Exchange Server 2003
Exchange Server 2007
Exchange Server 2010 including experience implementing and troubleshooting Database Availability Groups
Exchange Server 2013
Outlook 2010, Outlook 2007 & Outlook 2003

Premier Field Engineer Resume Examples & Samples

4+ years of product configuration and administration experience with one or more for the following
Solid understanding of development lifecycle and language - C#, C++, etc. with the ability to drive customer projects
Experience developing and working with existing codebase
4+ years of application development, product configuration and administration experience, technical support, or enterprise information technology experience

Premier Field Engineer Resume Examples & Samples

Provide on-site technical support for Microsoft Windows client operating systems
Deliver proactive services including technical training and risk assessments
Offer exceptional customer service
Windows XP, Windows Vista and Windows 7

Premier Field Engineer Resume Examples & Samples

Provide on-site & remote technical solutions to complex integration problems associated with business solutions built using Microsoft Lync Server 2010/2013
Microsoft Lync Server 2010
Windows Server 2008
Windows Server 2012
Windows and other OS clients
College degree, preferably in Computer Science. We will consider related equivalent experience
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans

Premier Field Engineer Resume Examples & Samples

System Center Configuration Manager OSD and/or Microsoft Deployment Toolkit (MDT)
Windows client features, management, and services like: Configurations, Group Policy, Security, Intune management, and Internet Explorer
Office 365/ Enterprise Mobility Suite (Intune/MDM) and other Office integrated services

Premier Field Engineer Resume Examples & Samples

Microsoft Azure Infrastructure as a Service and/or Microsoft Azure Active Directory
Microsoft Windows Client operating systems, specifically Windows 10 engagements
Experience implementing and troubleshooting Windows Azure and its components (Fabric, Compute, Storage)
Experience deploying and troubleshooting Microsoft Windows client operating systems, preferably Windows 10
Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Windows and Azure deployments
Technical familiarity with Microsoft Windows, Active Directory, Identity and Cloud Technologies

Premier Field Engineer Resume Examples & Samples

Identity synchronization
Enterprise identity services
Privileged account management solutions involving MIM
Group management solutions involving MIM

Premier Field Engineer Resume Examples & Samples

Advise and mentor customer's existing support staff
Provide superior problem solving and troubleshooting skills at the System Engineer level
Partner with Premier Technical Account Managers to effectively manage customer engagements including documented action plans and daily status updates for the customer and Microsoft management
Develop working relationships within the Organization that result in increased cooperation and mutual support in fulfilling our customer mission
College degree, preferably in Computer Science. Will consider related

Premier Field Engineer Lync Resume Examples & Samples

Microsoft Lync Server 2010/2013
Networking and Telephony Integration
Windows Server (2008 or 2012)
High Availability and Disaster Recovery

Premier Field Engineer Resume Examples & Samples

4 year technical degree or equivalent work experience, plus 3 to 5 years experience in technical support or MIS in an Enterprise environment
Demonstrated technical competence. MCITPs preferred. Current MCITP certification required within 6 months of joining the team and kept current
Conversationalist level of knowledge of all Microsoft products used in an enterprise environment
Strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and business issues
Debugging experience a plus
The position requires some travel to customer sites

Premier Field Engineer Resume Examples & Samples

Four plus years of industry experience within Microsoft Server products such as Windows Platform, System Center Suite, SCCM, SCOM and Hyper-V / other Virtualization technologies
Depth experience with design, implementation and operational all aspects of SCOM, SCCM and SCVMM technologies
Experienced in High Availability clustering, service resilience and distributed systems architecture
Knowledge on Azure IaaS / PaaS or O365 monitoring technologies
Experience with troubleshooting, configuring and supporting Network and Hybrid scenarios
Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
Excellent Communication Skills - spoken and written English
Experience within AWS or other Cloud Services
Candidates with Service engineer or system engineer background will be preferable

Premier Field Engineer Resume Examples & Samples

Internet Explorer and Edge along with Chrome and Firefox integration
Authentication and Kerberos troubleshooting
Windows 7 through Windows 10 deployment experience

Premier Field Engineer Scsm Resume Examples & Samples

Face-to-face customer engagement skills
System Center Service Manager 2012
System Center Operations Manager 2012
System Center Service Manager – Architecture, Installation, Administration, Configuration, Maintenance
System Center Operations Manager – Architecture, Installation, Administration, Configuration, Maintenance
ITILv3 Foundation certification
Management pack tuning and best practices
Audit Collection Services
Fundamental Windows Operating System knowledge – WMI, performance monitoring
Fundamental networking knowledge – IP, DHCP, DNS, WINS
Fundamental SQL knowledge – Configuration and SQL Reporting
Strong troubleshooting skills and experience
A working knowledge of AD
A working knowledge of PowerShell
A working knowledge of VBScript
Knowledge of other System Center Technologies
Knowledge of Microsoft clustering and virtualization

Premier Field Engineer Active Directory Resume Examples & Samples

Able to build relationships and credibility with customers quickly
Ability to build trust to drive change with customers
Confidence to deliver technical presentations and training
Experience with Active Directory including

Premier Field Engineer Resume Examples & Samples

A superior knowledge and demonstrated technical proficiency in Microsoft Systems Center
Configuration Manager (SCCM) 2012 with experience in managing medium to large environments. The candidate should be able to troubleshoot all aspects of SCCM effectively and understand the product flow patch management, software distribution and logging in detail
Secondary expertise in at least one of the following
Windows Server and Desktop Operating Systems, clustering, scripting e.g. VB or PowerShell, SQL- both management and querying, WMI and IIS
Knowledge of the following would be advantageous: SCOM Solution Accelerators, SNMP, SCOM Connectors and the SCOM Connector Framework, and the model based architecture in SCOM 2012, MDT (BDD), PowerShell, repackaging applications and virtualization of OS and applications (App-V)
A 4-year technical degree or equivalent work experience, plus 5-8 years of experience in technical support in an Enterprise environment is required
Demonstrated technical competence with Active Directory, Platform Technologies and infrastructure services are required. Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential. The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired

Premier Field Engineer Resume Examples & Samples

Technical proficiency in SQL Server 2016/2014/2012 and/or 2008/R2
Experience setting up and troubleshooting SQL Server on Microsoft Azure (IaaS)
Deep understanding of SQL Server internals, including table and index structures, partitioning, SQLOS, DMVs, etc
Experience working with SQL Server high availability and disaster recovery options including AlwaysOn Failover Cluster Instances, Microsoft AlwaysOn Availability Groups, Replication, and Log Shipping
Experience in administrating SQL Server
Advanced performance tuning and troubleshooting skills
Knowledge of SQL Server best practices
Deep understanding of TSQL querying, stored procedures, triggers, functions, transactions, locking, and blocking
Migration and upgrading from previous version of SQL Server; such as SQL Server 2000/2005
Experience with Microsoft Windows 2008/R2 and Windows 2012/R2; experience setting up and configuring Windows Failover Cluster
Experience with one or more SQL Server Business Intelligence features for administration and/or development in, SQL Server Reporting Services, PowerBI, SQL Server Analysis Services, and/or SQL Server Integration Services
Experience setting up and troubleshooting Azure SQL Database (PaaS)
R-Server
Service Broker experience
Full-Text Search experience
Master Data Services & Data Quality Services experience
Distributed Replay experience
SAN management and troubleshooting experience
Knowledge of competing database systems is a plus
.NET Web and/or Windows application development experience
4-year technical degree or equivalent work experience, plus 3 years' experience in technical support in an Enterprise environment
MCDBA or MCITP SQL Server certifications strongly preferred

Premier Field Engineer Resume Examples & Samples

Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status
Windows 2008, Windows 2012
Active Directory and Windows Server component knowledge

Premier Field Engineer Resume Examples & Samples

Deliver timely and high quality solutions to customer
Develop and implement strategies for providing
Develop relationships with technical directors or lead
3 years of Active Directory and Windows Server component knowledge
Ability to work independently with minimal management

Premier Field Engineer Resume Examples & Samples

5+ years of industry experience with Microsoft Server products, and Azure Platform technologies
Working experience with Azure platform and/or AWS is strongly preferred/required
Working knowledge of Azure PowerShell using Azure, Azure Data Lake Analytics and Store
Knowledge of Azure Active Directory and RBAC
Solid knowledge of the Hadoop ecosystem on one or more major distros (Horton Works, Cloudera, MapR)
Demonstrable experience developing real-world Big Data solutions (C#, Java, Scala) on Windows/Linux
Big Data and Analytics platform: HDInsight (Hadoop, Spark, Storm, HBase) and Azure Data Lake (ADL, U-SQL)
Fluency in Big Data OSS querying tools and languages (Hive, Pig, Sqoop) and ANSI-SQL is required
Practical knowledge of common storage options including JSON, Parquet and ORC formats
Troubleshooting tools and techniques and data analytics jobs and workflows
Minimum 2 years of hands-on experience working on Big Data solutions in production
Candidates Linux platform on Azure and Hadoop
Excellent Communication Sand presentation kills

Premier Field Engineer Resume Examples & Samples

Deep knowledge of the following Enterprise Server technology areas: SQL Server Analysis Services, SQL Server Reporting Services, SQL Server Integration Services
Advanced understanding of Big Data and Business Analytics Concepts and Skills
Advanced understanding of classic Business Intelligence Concepts and Skills
Windows Server and Windows Azure
Business Intelligence / Data Warehouse: Knowledge of Design/development of Enterprise DW, Operational DW, Dimensional model
Knowledge of Reporting Services at highest level, Security of Reporting services, knowledge of reporting services security especially in a domain environment. RDL optimization techniques (Query optimization/tuning), KPI’s, Scorecards, and Dashboards
SQL Server 2012 Master Data Services installation and configuration experience. Integration with enterprise systems, hierarchy and attribute design experience
Technical competence with relevant Microsoft technology tools/products
Enterprise deployment experience in complex heterogeneous environments
Experience in technical support or MIS in an Enterprise environment
Ability to move between high level architectural review/design and the “roll up the sleeves” level of actually doing all phases of a solution delivery project
An understanding of competitive technologies to assist in the sales process and properly assess feasibility of migrating customer solutions from, and/or integrating with, customer solutions hosted on non-Microsoft platforms

Premier Field Engineer Resume Examples & Samples

Experience implementing and solving problems related to Windows Azure and its components (Fabric, Compute, Storage)
Experience solving problems or deploying Microsoft Active Directory infrastructure, including Azure hybrid cloud deployments
Three (3) years of experience architecting, implementing, or supporting Microsoft products in a medium to large enterprise
Be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support and Microsoft Consulting Services
Ability to deliver presentations, discuss Microsoft Azure and complimentary products at a solutions level
Ability to handle customer critical issues and work in difficult situations
Overnight travel is required. Travel requirements vary regionally and could be as much as 50%

Premier Field Engineer Resume Examples & Samples

Deliver timely and high quality solutions to customer problems and requests focusing on root cause analysis, prevention, knowledge transfer, and opportunity generation
Partner with Premier Technical Account Managers to effectively handle hot-sites including documented action plans and daily status updates for the customer and Microsoft management
All versions of SQL Server
Ability to handle challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved

Premier Field Engineer Resume Examples & Samples

Act as aresource for on-going SQL planning and deployment
Develop and implement strategies for providing facilitativesupport resulting in fewer incidents, increased availability, or accelerated deployments
Develop relationships with technical directors or lead architects for the technology yousupport resulting in more participation in planning andimprovedsatisfaction in support consulting
Develop working relationships within the PFE Organization that resultin increased collaboration and mutual support in fulfilling our customer mission
Develop a working relationship with MCS and field staff at your accounts that resultsin increased collaboration and mutual support in achieving each other's goals
Initiate and participate in triage meetings to share knowledgewith other engineers and to efficiently resolve customer problems
Practical experiencetroubleshooting performance problems, query tuning and optimization
College degree, preferably in Computer Science. Will consider relatedequivalent experience

Premier Field Engineer Resume Examples & Samples

Implementation and management of System Center Configuration Manager
Experience of advanced configuration including clustering, performance optimization and remote access
Experience of migrating from previous versions of Microsoft System Center Configuration Manager
Experience of WMI, DCOM
Ability to script in VBScript or Powershell
Troubleshooting network issues
Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc
Strong troubleshooting skills and experience with Windows Server operating systems

Premier Field Engineer Resume Examples & Samples

Current and deep Windows client deployment experience with Windows 7, Windows 8, and Windows 10, with the Microsoft Deployment Toolkit, and the Microsoft Assessment
Experience in desktop application deployment, including creating packages to install Office or other LOB corporate applications
Experience with Deploying and managing desktop virtualization technologies like App-V, MED-V, and the Microsoft VDI suite is a plus
Demonstrated technical competence with Active Directory, Platform Technologies and infrastructure services are required. Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are essential
The candidate will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired

Premier Field Engineer Resume Examples & Samples

System Center Configuration Manager
Desktop Deployment Technologies
Patch Management and Software Update Services
Software Distribution
Knowledge of Intune, Operations Manager, Operations Manager Suite or Virtual Machine Manager

Premier Field Engineer Resume Examples & Samples

Experience focusing on large System Center infrastructures that are very complex with emphasis is Configuration Manager
Proven understanding of comprehensive security solutions with experience and ability to drive high level discussion about overall security implementation of Microsoft technologies
Experience as a resourceful problem-solver, leveraging internal partner resources in assigned customers leveraging CSS and Enterprise Services when required
Providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Windows products
Deep technical familiarity with Configuration Manager at a large enterprise level
Ability to deliver presentations, discuss and array of Windows platform technologies and concepts with complementary products at a solutions level
Understanding of complex security scenario's with experience implementing and recommending infrastructure solutions that meet industry best practices for security

Premier Field Engineer Resume Examples & Samples

Experience focusing on large or complex Office deployment projects requiring creative and complex solutions
The ability to lead all aspects of the technical discussion by facilitating the customer's understanding of the product / solution through presentations, speaking to large groups, demonstrations, proof of concepts, deployments and troubleshooting and support
Proven understanding of Windows Installer/MSI and Click-to-Run technologies
Experience as a resourceful problem-solver, leveraging internal partner resources in assigned customers leveraging PFE/CSS/CTS, Premier, EPG, and MCS when required
Primary responsibilities include
Provide on-site & remote (phone-advisory) technical solutions to complex Microsoft Office deployment projects
The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and CSS
Use of Office Deployment Tool and Office Customization Tool
Modifying of XML text files and understanding XML syntaxes
Practical experience troubleshooting application performance problems
Exhibit deep technical familiarity with Microsoft Office Core client programs and deployment technologies
Ability to deliver presentations and discuss an array of Microsoft Office new features and advanced topics, troubleshooting, deployment and configuration considerations, Outlook calendaring best practices and other trending Microsoft Office client issues
VBA/Macro/Office-Dev experience
Microsoft System Center Configuration Manager, WSUS, Software Center
Application Model vs. Package Model
Management Points and Distribution Points
Ability to run/use/process PowerShell scripts
Identity Management (Cloud, Synced, Federated Identities)Azure Active Directory Synchronization Tool (DirSync)Knowledge of Group Policy Management
MCSE Certifications is a plus

Premier Field Engineer Resume Examples & Samples

Microsoft SharePoint Server 2013SharePoint Online
SharePoint Integration with Skype for Business, Lync 2013 and Exchange 2013
Experience focusing on large or complex Enterprise class infrastructures requiring creative and complex solutions
Exhibit deep technical familiarity with SharePoint Online, SharePoint Server 2007-2013 and Microsoft Office Client
Experience as a resourceful problem-solver, leveraging internal partner resources in assigned customers leveraging other business areas as required

Premier Field Engineer Resume Examples & Samples

Providing onsite and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Cloud Services, specifically Azure and it's components
The successful candidate will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Enterprise Services and Global Business Support
The Premier Field Engineer acts as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues escalated to the highest levels of management
Proven understanding of comprehensive and complex architectures with emphasis on networking, scalability, workload migration, and solution integration
Experience as a resourceful problem-solver, leveraging internal partner resources in assigned customers leveraging CTS, Premier, EPG, and MCS when required
Experience with divergent and competing products such as Amazon Web Services
Deep technical familiarity with Azure and it's components, virtualization and networking
Ability to deliver presentations, discuss and array of Cloud technologies

Premier Field Engineer Resume Examples & Samples

5+ more years of industry experience with Microsoft Server products includes Platform, Active Directory, Domain Infrastructure, SCOM, SCCM and or Hyper-V
Depth knowledge of Enterprise Network infrastructure architecture, Azure Networking, Express Route, load balancer performance and management
Working experience on implementing Azure based solutions
Working experience with Hybrid Directory Services technologies including ADFS and Azure AD
Must have the ability to take on internal initiatives to create services opportunities, and work in a fast- paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
Minimum 2 years of hands-on experience working on Directory services and Azure Networking
Candiadates Linux platform on Azure or O365
Excellent Communication and customer facing presentation kills
Candidates with Consulting, SEE, PFE or DSE (Premier Field Engineering) experience will be preferable

Premier Field Engineer Resume Examples & Samples

Experienced with Windows operating systems
Experience administering applications in a high-availability production environment is required
Experience with database administration and demonstrated understanding of database concepts
Understanding of concepts such as RAID and load balancing
Excellent communication, organization, and time management skills
Ability to multi-task in a dynamic fast paced environment, with minimal supervision
Ability to communicate effectively and build effective working relationships across a diverse group of people and departments
2+ years experience managing customer solutions and applications, ideally in an enterprise software/professional services environment with direct customer contact
Experience with or knowledge of search engine concepts and practices highly desirable
Experience with or knowledge of SharePoint 2010 and 2013 operations and adminstration concepts highly desirable
Broad knowledge and experience of IT Technologies and Methods
Skilled in monitoring, troubleshooting and performance tuning
Knowledge of internet technologies and networked systems
Proficient understanding of Windows operating systems is a must
Experience administering applications in a large-scale, high-availability production environment is required
Experience with database administration and concepts
5+ years experience managing customer solutions and applications, ideally in an enterprise software/professional services environment with direct customer contact
Basic understanding of systems architecture and performance tuning is a must
Ideal candidates will have experience with information retrieval technology, including relevance ranking, indexing, text analysis, subject clustering, etc
Experience with or knowledge of SharePoint 2010 & 2013 operations and adminstration concepts highly desirable
Advanced knowledge of internet technologies and networked systems

Premier Field Engineer Resume Examples & Samples

Partner with Premier Service Delivery Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management
Develop a working relationship with Microsoft Consulting Services (MCS), CTS and field staff at your accounts that results in increased cooperation and mutual support in achieving each other's goals
University degree, preferably in Computer Science. Will consider related equivalent experience
Ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans, participating in on-call shifts, having a willingness to go the extra mile and professionally communicating to all parties involved
Language - Fluency in French is required / professional English is required

Premier Field Engineer Resume Examples & Samples

Microsoft Windows 10 and other Windows Client operating systems
5+ years professional experience implementing, deploying and solving problems related to Windows Client Operating Systems using current deployment tools. A sound understanding of related technologies including System Center Configuration Manager (SCCM), Active Directory, BitLocker, Windows Image and Configuration Designer and the User State Migration Tool
Experience building and maintaining desktop and server images, producing and employing Group Policy Objects to handle the environment, and how to deploy images and applications using multiple methodologies, such as SCCM, MDT, WADK, WDS, etc. using Zero Touch or Lite Touch capabilities. PowerShell scripting experience

Premier Field Engineer Resume Examples & Samples

Apply a structured change management methodology and lead adoption workshops
Complete adoption readiness assessments and surveys
Identify and engage all groups impacted by the change
Determine adoption metrics that can be used to measure success and deliver workshops to meet those metrics
Deliver training to help end-users develop the knowledge and ability required to be successful in using new scenarios
Create feedback mechanisms that will help sustain long term adoption
Deliver compelling workshops that accelerate usage of key workloads
Support communication efforts
Coordinate efforts with technical account managers and other account and services teams
Track and report issues
Communicate effectively and collaborate as part of a team of professionals
Facilitate meetings with team and client contacts
Establish and manage client expectations while maintaining a positive, proactive and professional demeanor
Bachelor’s degree in Anthropology, Psychology, Marketing, Business or related field/or equivalent work experience
At least 3 years of professional experience in service delivery, technology implementation, change management or related field expertise
Experience in a diverse set of industries highly preferable
Demonstrated track record of effective communication with technical and business leaders at all levels within large enterprises
Excellent communication skills, strong organizational skills and attention to detail are essential
A solid understanding of how people go through a change and the change process; experience with Prosci ADKAR Model is a plus
Experience with delivery as part of a global engagement team
Multi-language skills preferred
Experience with Office 365, Azure, CRM Online and cloud-related technologies is highly preferred

Premier Field Engineer Resume Examples & Samples

Utilize knowledge of the customer environment to resolve issues in a timely manner
Handle blocking issues and cases, ensuring the most effective resolution of all issues
Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments
Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management
Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support
Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems
Assist in the delivery of supportability reviews to your customers
Windows 7, Windows 8, and Windows 10 operating systems
Windows Server 2012 R2 and earlier
Microsoft System Center, especially Service Manager and Orchestrator
Developing Orchestrator run books
Power Shell scripting and automation
Representational State Transfer (REST) API
Datacenter management, Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) processes
Private Cloud and Hybrid cloud configurations, patterns, and practices
An ability to build, test, pilot, deploy and assist in customer implementation of solutions
Mid-level technology decision maker discussions related to SCOM design, test, deployment and O&M Patching Architecture and Implementation
SQL configuration and clustering
Product Lifecycle Management and Governance
Highly available solutions
Evaluation of products and technical standards
Organization of rapid adopter or Beta programs
You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues. Strong organization, time management, project management and negotiation skills desired

Premier Field Engineer Resume Examples & Samples

Experience focusing on large System Center Configuration Manager environments that are large and very complex
The ability to lead all aspects of the technical discussion by facilitating the customer's understanding of the product / solution through presentations, demonstrations, proof of concepts, deployments and solving problems and support
Demonstrated support throughout the product life cycle and developed / managed references through high quality technical and professional client and partner relationships ensuring customer happiness
Confirmed understanding of comprehensive System Center solutions with experience and ability to drive high level discussion about overall implementation of Microsoft technologies
Experience as an inventive problem-solver, using internal partner resources in assigned customers using CSS and Enterprise Services when required
Providing on-site technical support solutions for customer service delivery and availability, while ensuring happiness with Microsoft Windows products
You will be capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Customer Support Teams
We act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

Premier Field Engineer Resume Examples & Samples

Exchange and Outlook
Web debugging tools
Visual Studio

Premier Field Engineer Resume Examples & Samples

5+ years of Design, implementation and support experience of CRM solutions with Microsoft Dynamics Customer Relationship Management (CRM) solutions
Strong understanding of CRM customizations and CMR Online solutions
Experience on Windows Server and AD platform, client operating systems. experience with CRM apps on Android and iOS is plus
Experience with SQL Server, SQL Server Management Studio and SQL Server Reporting Services a plus
Ability to read and understand JavaScript
Dynamics CRM, SQL, Developer
Excellent Communications and presentation skills

Premier Field Engineer Resume Examples & Samples

Providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft software on the client and server
The successful candidate will be providing field technical support and proactive service presence for groups in the Microsoft Services organization, including but not limited to Premier and Professional Support, Microsoft Consulting Services, and escalation engineers (CPR)
The candidate will provide technical support including product technical training onsite, as well as via telephone, and electronic media
Candidate must be able to manage hot issues by setting customer expectations, devising and implementing action plans and professionally communicating to all parties involved
Manage escalations and sub-cases to ensure timely and high quality resolution of all issues
Develop relationships with technical directors or lead architects for the supported technologies resulting in more participation in planning and improved satisfaction in support
Develop a working relationship with Microsoft Consulting Services and Premier Field staff that results in enhanced cooperation and mutual support in achieving each other’s goals
Participate in early assist for key products to maintain product knowledge and ensure delivery of high quality support to Alliance customers
Assist with delivery of supportability reviews for your customers
Write technical articles for the Knowledge Base and white papers
3 years of experience in technical support in an Enterprise environment is required
Exceptional communication skills expected in this role
Presentation/Training skills
Possesses deep technical expertise in SQL Server 2005.?? Solves complex technical problems through sound, creative troubleshooting
Is expected to participate in the evolution of proactive service offerings and having an overall impact on the advancement of the Service Catalogue
Demonstrates the ability to identify & escalate non-routine bugs.??

Premier Field Engineer Resume Examples & Samples

Ability to use tools to resolve complex problems quickly
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels. * Demonstrated aptitude for providing extraordinary customer service in politically charged environments
Ability to adapt to the customer's changing needs or requirements as they arise
Possess real passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement
Ability to improve the technical expertise of peers via the development of product related intellectual capital and mentoring new hires
Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use
Assist in developing strategies to gain additional business by communicating opportunities to sales teams
Technical proficiency in SharePoint 2016
Industry or SharePoint Certifications

Premier Field Engineer Resume Examples & Samples

All versions of SQL Server (2014, 2012, 2008 R2 and 2005)
Experiences with SQL Server Integration Services, Reporting Services, Analysis Services,
Active Directory (architecture, design, disaster recovery and problem solving), IIS and ISA
Debugging skills in the Windows Platform - Up to date with Windows 8 client

Premier Field Engineer Resume Examples & Samples

Deep understanding of standard client/server networking and Internet fundamentals
Microsoft System Center, specifically Service Manager and Orchestrator
Developing SCORCH runbooks utilizing Runbook Designer and Orchestrator Integration Packs
SCSM architecture including the Service Manager management group and the Service Manager data warehouse management group
The different SCSM DW databases and how they interact with each other
SCSM implementations of ITIL processes such as Incident, Problem, Change, Release, and Service Requests
Investigating SCSM related issues whether they are in SCSM or one of the SCSM databases
Private Cloud and Hybrid cloud configurations, patterns, practices and Azure automation
Mid-level technology decision maker discussions related to design, test, deployment and O&M Patching and software deployment using System Center Configuration Manager 2007/2012 and WSUS technologies
Windows high availability solutions including Hyper-V and Windows LBFO/Clustering

Premier Field Engineer Resume Examples & Samples

Engage in advanced technical troubleshooting for Windows clients. Use of Microsoft Deployment technologies. (i.e. SCCM OSD (zero touch) /MDT (lite touch) /ADK/WDK
Exhibit deep technical familiarity with Microsoft Windows 10 client programs and deployment technologies
Experience delivering and/or authoring technical training. Ability to deliver presentations and discuss an array of Microsoft Windows Client features and advanced topics, troubleshooting, deployment and configuration considerations
Ability to setup Hyper-V Proof of Concept lab environment to effectively demonstrate windows 10 capabilities and features. Capabilities to operate in a flexible team environment with minimal supervision

Premier Field Engineer Resume Examples & Samples

We look to you to, utilize knowledge of the customer environment to resolve issues in a timely manner
Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments Effectively lead critical situations including documented action plans and daily status updates for the customer and Microsoft management
You should have a technical degree or equivalent work experience and 4-6 years’ experience in an Enterprise technical support environment with demonstrated knowledge in
Microsoft Windows Server Hyper-V
Active Directory, Active Directory Federated Services
Infrastructure Services
Microsoft Security concepts
DNS, DHCP, TCP/IP, routing, and network security
You will need strong technical writing skills and the ability to effectively communicate with customer managers and executives on technical and mission issues

OEM Premier Field Engineer Resume Examples & Samples

A proven understanding of OEM/ODM business needs, knowledge of computer industry issues, and demonstrated customer engagement experience
A demonstrated knowledge of latest hardware technologies
A working knowledge of the Microsoft Logo process is a plus
ADK/OPK knowledge and experience is a plus
Can drive for results while maintaining the highest quality standards
A proven ability to manage multiple, simultaneous projects and customers
Demonstrated knowledge of programming concepts and debugging skills is a plus

Premier Field Engineer Resume Examples & Samples

Technical proficiency in Microsoft Lync Server/Skype for Business
Excellent knowledge of problem solving to include the use of Lync Server/ Skype for Business troubleshooting tools network captures, scripting, diagnostic tools (Snooper, OCS Logger, etc.), and log analysis
Understanding of Windows Server, Hyper-V, MS Cluster Server/Multi-vendor Cluster and SAN implementations, Active Directory, Internet Explorer, IIS and SQL
Understanding of industry Load-Balancing solutions (F5, Kemp, etc.)
Experience with Microsoft Exchange Server, Exchange Server Unified Messaging and Systems Center Operations Manager
Experience with the integration and deployment of Microsoft Lync/Skype for Business with multiple-vendors (Cisco, Polycom, etc.)
Industry and/or Lync/Skype Certifications
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels
Ability to adapt to the customer changing needs or requirements as they arise
Excellent overall communication and technical writing skills

Premier Field Engineer Resume Examples & Samples

Systems development, network operations and software support
Infrastructure sizing, upgrades and maintenance
I.T. consulting services

Premier Field Engineer Resume Examples & Samples

Partner with Premier Technical Account Managers to effectively manage hot-sites including documented action plans and daily status updates for the customer and Microsoft management. Develop working relationships within the PFE Organization that result in increased cooperation and mutual support in fulfilling our customer mission
General security knowledge by way of CISSP or other industry certifications to include the following
Malware hunting, Physical security, Network level security (IPSEC), Identity and Access Management, Cryptography, Authentication Hardening, Modern Social Engineering, Cloud Security Considerations, Physical Security Considerations, Detective Controls/Sensors, Defense in Depth, Pass the Hash, Lateral Traversal/Compartmentalization, Hardened OS Best Practices, Least Privilege, Firewall rules/logging, EMET, Secure recovery strategies, Network Access/Admissions Mgmt, DoS considerations
Preferred candidates will reside in the South-Western Geography of US
4 plus years Cyber
Active Directory Security
Incident Response
Bachelor's degree, preferably in Computer Science. Will consider related equivalent experience
5-7 years’ professional enterprise technical support experience

Premier Field Engineer Resume Examples & Samples

Proven and deep expertise with .NET development
You have deep experience with software development tools, processes, and frameworks such as Scrum and other agile methodologies
You are a collaborative problem solver who is inventive and confident
You show a willingness and desire to learn cloud and other technologies
You have strong aspiration for excellence
You are a great communicator across a variety of audiences
You have an undergraduate degree or equivalent combined work experience
You can balance between business and technical acumen

100

Premier Field Engineer Resume Examples & Samples

You should have a technical degree or equivalent work experience and 4-6 years’ experience in an Enterprise technical support environment with demonstrated knowledge in current and deep Windows client deployment experience with Windows 7, Windows 8, and Windows 10, the Microsoft Deployment Toolkit, and the Microsoft Assessment and Planning tool Sysprep, WinPE, and image deployment methods such as Lite-Touch
Related technologies including, Active Directory, BitLocker, Windows Image and Configuration Designer, and the User State Migration Tool SCCM 2012 deployment and infrastructure knowledge including design investigation, and implementation experience
Experience building and maintaining desktop and server images, producing and employing Group Policy Objects to manage the environment, and how to deploy images and applications using multiple methodologies, including SCCM, MDT, WADK, WDS, etc. using Zero Touch or Lite Touch capabilities
Desktop application deployment, including building packages to install Office or other LOB corporate applications
Deploying and handling desktop virtualization technologies like App-V, MED-V, and the Microsoft VDI suite is a plus PowerShell scripting

101

Premier Field Engineer Resume Examples & Samples

Services that promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings
Assist customers during their most critical issues
Participate in engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery
Deliver short and time limited engagements focused on a specific need
Provide technical training to help increase customer ability and knowledge, and to address needs
3+years of experience with Microsoft Office versions 2007, 2010, 2013, 2016, both MSI and Click-to-Run, systems development, network operations, and software support or IT consulting
Primarily Office Core client apps like Word, PowerPoint, Excel, Outlook, OneNote, as well as awareness of OneDrive for Business, Skype for Business integration with OfficeVBA/Macro/Office-Dev experience is ideal, but not required
Technical proficiency in Microsoft Office Core Client to provide assistance with planning, deployment, configuration, optimization, migration, standard methodologies, troubleshooting application performance problems, and other related areas at the expert level within large network environments
Excellent knowledge of protocols including use of troubleshooting tools PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
Ability to adapt to the customers changing needs or requirements as they arise
Recommended Qualifications
Microsoft System Center Configuration Manager, WSUS, Software Center Application Model vs. Package Model Management Points and Distribution Points
Understanding of Office 365, Group Policy Management, Azure AD, Active Directory, Active Directory Federation Services, and Internet Explorer
Certified Information Systems Security Professional (CISSP) or industry equivalent certifications

102

Premier Field Engineer Resume Examples & Samples

Experience in Microsoft products, systems development, network operations, and software support or IT consulting
Experience and knowledge with Microsoft Exchange Server
Experienced with supporting Windows Server
Experience Exchange migration scenarios
Experienced with troubleshooting all supported versions of Microsoft Outlook
Technical experience with high availability scenarios for Exchange, such as Database Availability Groups and Windows Failover Clustering as well as Cluster Continuous Replication preferred
Possess experience troubleshooting Windows Server and client platforms
Experience troubleshooting Internet Information Server (IIS), certificates, and security protocols
Experience troubleshooting network related issues to include reviewing Netmon traces and captures, troubleshooting tools, and leveraging your knowledge of network protocols
Working knowledge of Active Directory, Windows Server, Identity Management, Security, and Client Technologies
Advanced problem solving and troubleshooting skills at the tier 3 or 4 level
Current or past participation in public technical communities, blogs, or web sites
Experience with supporting e-mail clients on Windows 10
Exchange Management Shell and PowerShell scripting and system automation experience
Security certifications and accreditation

103

Premier Field Engineer Resume Examples & Samples

3+years of experience with Exchange Server 2007, Exchange Server 2010, Exchange Server 2013 or Exchange Online, systems development, network operations, and software support or IT consulting
Technical proficiency in Office 365 / Exchange online and Exchange on-premises to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
Excellent knowledge of protocols including use of troubleshooting tools - PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
Deep understanding of client/server, networking, and Internet technologies fundamentals *Advanced problem solving and troubleshooting skills at the tier 3 or 4 level *Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels. *Demonstrated aptitude for providing extraordinary customer service in politically charged environments
Ability to adapt to the customer’s changing needs or requirements as they arise
Ability to improve the technical expertise of peers via the development of product related intellectual capital and mentoring new hires
Ability to apply knowledge to improve existing products and systems in the customer environment and for internal use
Assist in developing strategies to gain additional business by communicating opportunities to sales teams

104

Premier Field Engineer Resume Examples & Samples

3+years of experience with Networking and Telephony Integration, Microsoft Lync Server 2013, Lync Online with Office 365 and/or Skype for Business 2015, systems development, network operations, and software support or IT consulting
Technical proficiency in Unified Communication Technology with emphasis on Microsoft Lync Server 2013 and O365 Lync Online to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting at the expert level within large network environments
Excellent knowledge of protocols including use of troubleshooting tools - PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
Deep understanding of client/server, networking, and Internet technologies fundamentals -Advanced problem solving and troubleshooting skills at the tier 3 or 4 level
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels. Demonstrated aptitude for providing extraordinary customer service in politically charged environments
Ability to adapt to the customer’s changing needs or requirements as they arise

105

Premier Field Engineer Resume Examples & Samples

3-5 years of experience with all versions of SQL Server (2014, 2012, 2008 R2 and 2005)
Ability to handle challenging technical issues by setting customer expectations, devising and implementing action plans, being available 24x7 and professionally communicating to all parties involved. Pluses
SQL programming skills in one of the following: SQL, VB, VBA, C++, VJ++, VBS, Jscript, HTML/DHTML

106

Premier Field Engineer Resume Examples & Samples

EXPERIENCE SETTING UP AND TROUBLESHOOTING SQL SERVER ON MICROSOFT AZURE (IAAS).DEEP UNDERSTANDING OF SQL SERVER INTERNALS, INCLUDING TABLE AND INDEX STRUCTURES, PARTITIONING, SQLOS, DMVS, ETC
EXPERIENCE WORKING WITH SQL SERVER HIGH AVAILABILITY AND DISASTER RECOVERY OPTIONS INCLUDING ALWAYSON FAILOVER CLUSTER INSTANCES, MICROSOFT ALWAYSON AVAILABILITY GROUPS, REPLICATION, AND LOG SHIPPING
EXPERIENCE IN ADMINISTRATING SQL SERVER
Experience with one or more SQL Server Business Intelligence features for administration and/or development in SQL Server Reporting Services, PowerBI, SQL Server Analysis Services, and/or SQL Server Integration Services
4-year technical degree or equivalent work experience, plus 3 years’ experience in technical support in an Enterprise environment

107

Pfe-premier Field Engineer Resume Examples & Samples

3+ years .NET experience
Proven and deep expertise with .NET & IIS development
You feel like you have something to offer any team you can join
You have experience diagnosing and correcting software performance problems
You have a positive attitude that generates energy in others
You have attained Scrum or similar certification

108

Premier Field Engineer Resume Examples & Samples

We look to you to utilize knowledge of the customer environment to resolve issues in a timely manner Handle blocking issues and cases, ensuring the most effective resolution of all issues
Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems
You should have a technical degree and 4+ years’ experience in an Enterprise technical support environment with demonstrated knowledge in: Windows 7, Windows 8, and Windows 10 operating systems Windows Server 2012 R2 and earlier Microsoft Windows Server Hyper-V Microsoft System Center Virtual Machine Manager (SCVMM) Active Directory, Active Directory Federated Services Infrastructure Services Identity Management Microsoft Security concepts DNS, DHCP, TCP/IP, routing, and network security

109

Premier Field Engineer PMC Resume Examples & Samples

Four plus years of working experience with Microsoft Server products, Azure Platform and Hyper-V and -Azure Virtualization technologies
Experienced in Azure High Availability, clustering, service resilience and distributed systems
Knowledge on Azure IaaS / PaaS, Azure monitoring or OMS technologies
Presentation skills with a high degree of comfort with both large and small audiences
Strong problem-solving and technical leadership skills
Works well in a global team environment, a rapid learner
Effective learning skills, desired background in Microsoft technologies
Open source and Linux skills

110

Premier Field Engineer Resume Examples & Samples

Customer satisfaction
Deployment
Adoption and support of Microsoft Directory Services
Active Directory deployments
5+ years Experience focusing on large Active Directory infrastructures that are very complex
The ability to lead all aspects of the technical discussion by facilitating the customer’s understanding of the product / solution through presentations, demonstrations, proof of concepts, deployments and solving problems and support
Demonstrated support throughout the product life cycle and developed / managed references through high quality technical and professional client and partner relationships ensuring customer satisfaction
Confirmed understanding of comprehensive security solutions with experience and ability to drive high level discussion about overall security implementation of Microsoft technologies
Experience as a resourceful problem-solver
Capable of providing field technical support presence for groups in the Microsoft Services organization
Deep technical familiarity with Active Directory at a large enterprise level. Capability to operate in a flexible team environment with minimal supervision

111

Premier Field Engineer Resume Examples & Samples

Experience focusing on large Active Directory infrastructures that are very complex
Deep technical familiarity with Active Directory at a large enterprise level
Capability to operate in a flexible team environment with minimal supervision

112

Premier Field Engineer Resume Examples & Samples

Experience with SCCM and effectively demonstrate Windows 10 capabilities and features
Confirmed understanding of comprehensive SCCM solutions with experience and ability to drive high level discussion about overall security implementation of Microsoft technologies
Deep technical familiarity with Systems Center Configuration Manager at a large enterprise level

113

Pmc Premier Field Engineer Azure Resume Examples & Samples

Act as the customer lead for Proactive and reactive service delivery for PMC accounts Responsible for creating PMC lifecycle technical documentations, and custom IP and education sessions for the customers
Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, TAMs, DSEs and account executive management. Maintain strong relationships with customer contacts to ensure high customer satisfaction
Work on technically complex advisory and reactive issues about Microsoft software products and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills
Analyze trends and mitigate customer pains. This may involve writing sample code or new IP development type of work Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model
Available to travel within UK and Western Europe countries for assigned PMC customer accounts to conduct PMC lifecycle related assessments and reviews, to ensure timely delivery (up to 20%)
Share lessons learned with customers, engineers and TAMs, and defines mitigation strategies to ensure customer solutions run efficiently Collaborate with other technical teams (EE, PFE, TAMs, Dev. & MCS architect) at Microsoft to deliver product and solution level support
Working in a team environment to collaborate and/or lead efforts from resolving customer issues to helping define long term strategic goals. Daily interaction with other engineers to provide technical action plans for, or take ownership of challenging issues
Close collaboration with other technical teams (EE, SEE, Dev. etc..) at Microsoft to deliver solutions to customer issues. Also potential to work directly with the product group development teams to obtain product design information or isolate both bug and non-bug related issues
Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level
Create technical content including Knowledge Base articles, whitepapers, training documents
Demonstrated leadership skills and strong communication and interpersonal skills
Develop and execute a self-improvement plan on an ongoing basis to meet changing job expectations within acceptable business timeframes
Solid industry experience with Microsoft Server products and extensive experience with cloud technologies including Azure Web site, Azure cloud services, Azure Storage, SQL Azure, Azure Media Services
Experience with supporting, planning, design and implementation of Azure based solutions
Must have thorough knowledge of Windows Architecture and Internals (e.g. Processes, Threads, Memory Management, Networking, Kernel Architecture) and ability to traverse through source code
Use trace analysis, source code, and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing sample code
Understanding of n-tier solutions
Works well in a global team environment
Excellent communication and presentation kills
Experience with SEE, Microsoft Service, PFE or DSE (Premier Field Engineering) will be an asset

114

Premier Field Engineer Resume Examples & Samples

5+ years .Net exp
5+ years enterprise level support experience
Deep knowledge of the latest .Net Framework
Deep level understanding of the CRM SDK
Ability to troubleshoot & debug plugins, custom workflows activities and other components utilizing the CRM SDK
Ability to read, understand and debug Javascript
Knowledge of oData & oAuth
Deep understanding of CRM customizations & CRM solution architecture
Write sample code in C# or other languages
Hands on experience with Azure
XML developer skills
TSQL
Ability to perform a code review and identify issues
5-8 years of experience in technical support in an enterprise environment is recommended
You will need strong technical writing skills and the ability to effectively communicate with customers (up through top executive levels) and internal Microsoft Teams on technical and mission critical issues

115

Premier Field Engineer Resume Examples & Samples

Provide SQL workshops and training for customers existing support staff
Handle customer issues and sub-cases to ensure timely and high quality resolution of all issues
College degree, preferably in Computer Science
Will consider related equivalent experience

116

Premier Field Engineer Resume Examples & Samples

Current and deep Windows client deployment experience with Windows 7, Windows 8, and Windows 10, the Microsoft Deployment Toolkit, and the Microsoft Assessment and Planning tool
Sysprep, WinPE, and image deployment methods such as Lite-Touch
Related technologies including, Active Directory, BitLocker, Windows Image and Configuration Designer, and the User State Migration Tool
SCCM 2012 deployment and infrastructure knowledge including design investigation, and implementation experience
Deploying and handling desktop virtualization technologies like App-V, MED-V, and the Microsoft VDI suite is a plus

117

Premier Field Engineer Resume Examples & Samples

3+years of experience with Exchange Server 2007, Exchange Server 2010, Exchange Server 2013 or Exchange Online, systems development, network operations, and software support or IT consulting
Excellent knowledge of protocols including use of troubleshooting tools – PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
An undergraduate/bachelor degree or equivalent combined work experience
Understanding of Office 365, Azure AD, Windows Server, Hyper-V, Active Directory, Active Directory Federation Services, Web Application Proxy, ISA and TMG, Internet Explorer, IIS, and Outlook

118

Premier Field Engineer Dynamics Ax Resume Examples & Samples

Experience in the enterprise customer arena
MCSE, MCSD, MCP’s qualification
Architectural knowledge of Dynamics AX 2012/2012 R2/2012 R3 (note: Dynamics AX 2009 is optional)
Development experience preferred (X++)
Experience in system architecture and capacity planning
Troubleshooting SQL Server skills & experience (Performance monitoring, SQL Profiler, SQL Extended Events)
Advanced Dynamics AX Performance Troubleshooting experience (DynamicsPerf, TraceParser)
Microsoft accreditation in Dynamics AX SQL and/ or Windows preferred
Experience with Microsoft Dynamics Lifecycle Services

119

Premier Field Engineer Resume Examples & Samples

2+ years of industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
Excellent knowledge of protocols including use of troubleshooting tools - scripting, diagnostic tools, and log analysis
Possess passion for continuous learning, strong problem-solving skills, critical thinking, time management skills, and good judgement
Ability to enhance the technical expertise of peers via the development of product related intellectual capital and mentoring new hires
Advanced Solutions of Microsoft SharePoint Server 2013, Configuring and Administering (332)
Microsoft SharePoint 2010 (667/8) certifications
Certifications in Core Solutions of Microsoft SharePoint Server 2013 (331)
Advanced Solutions of Microsoft SharePoint Server 2013 (332), Configuring and Administering

120

Premier Field Engineer Resume Examples & Samples

Provide SQL workshops and training for customer&apos’s existing support staff
Develop a working relationship with MCS and field staff at your accounts that results in increased collaboration and mutual support in achieving each other&apos’s goals
2+ years’ experience solving performance problems, query tuning and optimization
2+ years delivering and/or authoring technical training
BA/MA degree, preferably in Computer Science. Will consider related equivalent experience

121

Premier Field Engineer Resume Examples & Samples

You should have a Bachelor’s of Science degree or 4-6 years’ experience in an Enterprise technical support environment with one, or more, of the following
Microsoft Identity Manager (MIM)
Forefront Identity Manager (FIM)
Azure Active Directory
Active Directory Federation Services (ADFS)
Microsoft Enterprise Mobility Suite (EMS)
Claims-based access
PKI and certificate management
Non-Microsoft directory sync
Experience with 3rd party Identity solutions is a plus

122

Premier Field Engineer Resume Examples & Samples

Technical proficiency in Office 365 / Exchange online and Exchange on-premises to provide assistance with planning, design and deployment, configuration, optimization, migration, standard methodologies, disaster recovery, and other related areas with troubleshooting within large network environments
Knowledge of protocols including use of troubleshooting tools - PowerShell, scripting, diagnostic tools, and log analysis to be used for root cause analysis, prevention and knowledge transfer
Deep understanding of client/server, networking, and Internet technologies fundamentals
Solid problem solving and troubleshooting skills
Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels
Demonstrated aptitude for providing extraordinary customer service in politically charged environments
Office 365 70-346 and 70-347 along with Exchange 2013 70-341 and 70-342 are highly preferred certifications
Understanding of Office 365, Azure AD, Windows Server, Hyper-V, Active Directory, Active Directory Federation Services, Web Application Proxy, ISA and TMG, Internet Explorer, IIS, and Outlook Certified Information Systems Security Professional (CISSP) or industry equivalent certifications

123

Premier Field Engineer Resume Examples & Samples

Onsite proactive and reactive services to our Premier customers
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering
75% Travel throughout EMEA
Services delivered by highly skilled engineers with deep technical expertise
Ideal candidate would have experience with Microsoft Dynamics CRM, preferably with multiple versions (2011-2016) and CRM Online
Microsoft Certified Business Management Solutions Professional – Installation and Deployment for Microsoft Dynamics CRM certification preferred but not required at hire; will be expected to be completed within 6 months of hire
Dynamics CRM Premier Field Engineers should be experienced in implementing, operating, tuning and troubleshooting Dynamics CRM systems, ideally in multiple industries
Microsoft accreditation in SQL and or SharePoint preferred
Development experience preferred
Advanced Development experience in . NET languages (C#) and Javascript a plus

124

Premier Field Engineer Resume Examples & Samples

3+ years of industry experience in Microsoft products, systems development, network operations, and software support or IT consulting
Demonstrate technical understanding of SharePoint 2010 and 2013
Experience building solutions with SharePoint Business Intelligence Tools, Power BI and Excel Services
Experience using SharePoint Designer, and related technologies such as HTML 5, JavaScript, CSS, and XSLT coding
Understanding of PowerShell Scripting, specifically within the Microsoft PowerShell for Azure using PowerShell for SharePoint Online (SPO)
Ability to use tools to resolve complex problems quickly
2 or more years of experience with Software as a Service and Platform as a Service environments
Advanced problem solving and issue resolution skills

125

Premier Field Engineer Resume Examples & Samples

Demonstrate technical understanding of Microsoft Project Server 2010/2013
Technical competency with core supporting Microsoft technologies -- SharePoint Server 2010/2013, Windows Server, Internet Information Services and SQL Server
Deep knowledge and technical experience with
Business Intelligence technologies and their deployment particularly in SQL Server Reporting Services, SQL Server Analysis Services (OLAP), Excel Services, and Secure Store Services
EPM supporting technologies like Active Directory Services, Domain Name Services, Clustering, PowerShell, and System Center
Security authentication/authorization mechanisms to include Kerberos and NTLM
Technical support or MIS in an Enterprise environment
Helping to administer large environments with complex security requirements
3+ years of enterprise Project and Portfolio Management experience
Strong organization, time management, project management and negotiation skills
Advanced problem solving and issue resolution skills *Experience in customer-facing roles with demonstrated capability in clearly presenting thoughts and ideas confidently to audiences of various sizes and technical knowledge levels
Ability to adapt to the customers changing needs or requirements as they arise
CISSP or Security+ for Public Sector engagements
Experience in delivering Project Server Administrator training
Technical familiarity with Project Server 2016 and Project Online
Passion to learn about emergent Business Intelligence technologies like Datazen
MCP certification in Microsoft Project
PMI PMP certification

126

Premier Field Engineer Resume Examples & Samples

Skills in any of the following: PowerShell, Exchange and Outlook, Web debugging tools, and Visual Studio
Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies
Experience with CRM apps on Android and iOS

127

Premier Field Engineer Resume Examples & Samples

2) Continuous learning Mindset - We are seeking people that think differently and are biased toward action to accomplish great things
3) Diverse& Inclusive - We enable people who bring a contemporary view to shape our internal teams, and support new hires to feel included
4) One Microsoft - We need to collaborate and learn to value the work of others, be willing to take their findings and add them to our own to make a better outcome for our customers
5) Making a difference - Drive impact by looking for ways to continually improve your responsibilities and the connections between your work and others
5+ years’ experience supporting Enterprise customers

128

Premier Field Engineer Resume Examples & Samples

Depth product knowledge and troubleshooting experience of Exchange 2016/ 2013 / 2010 server, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity includes AAD Sync and Active Directory Federation Services technologies
Support and delivery experience with Hybrid Directory Services technologies including ADFS, AD Connect and Azure AD technologies
Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions
Knowledge of Office 365 and EXO product capabilities, troubleshooting, and monitoring tools
Experience with troubleshooting, configuring and supporting Hybrid scenarios
Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange

129

Premier Field Engineer Resume Examples & Samples

The ability to lead all aspects of the technical discussion by facilitating the customer’s understanding of the product /solution through presentations, demonstrations, proof of concepts, deployments and solving problems and support
Experience as a resourceful problem-solver Primary responsibilities and requirements include: Providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Windows products
Capable of providing field technical support presence for groups in the Microsoft Services organization. We act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
Deep technical familiarity with Active Directory Federation Services at a large enterprise level
Education/Certifications: A BA/BS degree in Computer Science or Engineering fields, or 7+ years of relevant experience in an Enterprise technical support environment with one, or more, of the following: Microsoft Identity Manager (MIM),Forefront Identity Manager (FIM),Azure Active Directory, Active Directory Federation Services (ADFS),Microsoft Enterprise Mobility Suite (EMS),Claims-based access, KI and certificate management, on-Microsoft directory sync, Experience with 3rd party Identity solutions is a plus, Power Shell scripting and automation

130

Premier Field Engineer Resume Examples & Samples

Providing product solution support and training, both onsite and remote
You should be customer focused and able to devise and implement action plans
Ability to deliver presentations, discuss Microsoft products at a solutions level
Experience implementing, deploying and solving problems related to Windows 10 Client Operating Systems using current deployment tools
A sound understanding of related technologies including System Center Configuration Manager, Active Directory, BitLocker, Windows Image and Configuration Designer, and the User State Migration Tool
Experience building and maintaining desktop and server images, producing and employing Group Policy Objects to handle the environment, and how to deploy images and applications using multiple methodologies, such as SCCM, MDT, WADK, WDS, etc. using Zero Touch or Lite Touch capabilities
Education/Certifications: Microsoft Devices or Mobility certification strongly preferred
Location: Ney York, NY

131

Premier Field Engineer Resume Examples & Samples

Development experience/expertise in one or more of the following technologies is desirable
Programming Languages like Visual Basic, C/C#/C++, Python, Java, PHP, R, or others
Integrated Development Environments like Visual Studio and Team Foundation Systems
Cloud development and architecture and ideally certified in Architecting or developing Azure Solutions (70-534 and/or 70-532)
Collaboration and communication platforms like SharePoint, Exchange, Lync or Skype
4+ years of Development Experience

132

Premier Field Engineer Resume Examples & Samples

Exchange On-Premises, in a support or consulting role
The planning, migration and operations of Office 365 in both Hybrid and Cloud-only configurations
In-depth knowledge of supporting and complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShell
Ability to work independently in a fast-paced environment where technology and customers' requirements can change regularly
Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
Ability to apply knowledge to improve Microsoft products and the customer experience

133

Premier Field Engineer Resume Examples & Samples

Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft products
Field technical support for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Customer Service and Support
Primary customer technical contact, providing customer visibility, advanced technical support, and problem resolution for corporate customers, including issues raised to the highest levels of management
Provide technical support including product technical training onsite, as well as via telephone, and electronic media
Devise and implement action plans, being highly available and professionally communicating to all parties involved
Work effectively with our partners and customers to help make them successful in their enterprise manageability activities
You will be expected to work effectively in cross-group situations and drive towards integration-oriented solutions to provide Microsoft customers with reliable technical solutions to the complex integration problems associated with business solutions built on the Microsoft platform
Perform specific problem isolation and correction, root cause analysis
Conduct supportability reviews, performance tuning, stability assessment, and training sessions
Troubleshooting Configuration management, and pre-rollout testing

134

Premier Field Engineer Resume Examples & Samples

7+ years of relevant Active Directory experience
Experience as a resourceful problem-solver, using internal partner resources in assigned customers using CSS and Enterprise Services when required
Providing on-site technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft Windows platforms products
Specific emphasis in the following areas: Active Directory; Active Directory Federation Services; Active Directory Rights Management Service; Active Directory Certificate Services; Active Directory Security and Delegation Security standard methodologies and implementation for Microsoft technologies
You will can provide field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support, Microsoft Consulting Services, and Global Business Support

135

Premier Field Engineer Resume Examples & Samples

Customer service, adoption and support of Microsoft Client technologies such as Windows 10, Windows 8, Windows 7 and Windows XP
Engaging with customers and partners building, deploying, operating and optimizing large complex enterprise environments
Developing relationships with technical directors or lead architects for the technology you support resulting in more participation in planning and improved satisfaction in support assistance and/or support consulting
Engaging in advanced technical troubleshooting for Windows clients
Offering exceptional customer service through an ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans
5+ years of relevant Window experience
Use of Microsoft Deployment technologies. (i.e. SCCM OSD (zero touch) /MDT (lite touch) /ADK/WDK
Practical experience troubleshooting Windows and Internet Explorer performance problems
Ability to deliver presentations and discuss an array of Microsoft Windows Client features and advanced topics, troubleshooting, deployment and configuration considerations
Knowledge of Credential Guard, AppLocker, Passport, Windows & and Device Guard, PowerShell, Identity Management (Cloud, Synced, Federated Identities, Azure AD). Office 365 deployment / Intune (MDM, Enterprise Mobility suite)
Microsoft System Center Configuration Manager (OSD, MDT) Windows Imaging and Configuration Designer experience
A BA/BS degree in Computer Science or Engineering fields
Willingness to travel: this job is approximately 40% travel (job is in Dallas)

136

Premier Field Engineer Resume Examples & Samples

Customer satisfaction, deployment, adoption and support of Active Directory and Azure Active Directory deployments
Working with customers and partners building, deploying, operating and optimizing large complex enterprise environments
Solution focus and responsibility will pertain to support of Microsoft’s technologies
Provide product and solution support and training, both onsite and remote. You also have a
Flexible work schedule that may include weekends, evenings, and holidays
Live within commutable distance a metropolitan area/airport on the west coast
Implementing, deploying and solving problems related to Active Directory and security related solutions (Least Privilege Concepts or Credential Theft Mitigation)
Experience implementing Host Security Hardening in Microsoft Operating Systems
Experience implementing, and solving problems related to Data Security using Public Key Infrastructure (PKI) or BitLocker
Providing on-site and remote technical support solutions for customer service delivery and availability, while ensuring satisfaction with Microsoft deployments
Capable of providing field technical support presence for groups in the Microsoft Services organization, including but not limited to Premier Support and Microsoft Consulting Services

137

Premier Field Engineer Resume Examples & Samples

A 4-year technical degree or equivalent work experience is required
Demonstrated technical competence with Active Directory, Platform Technologies and infrastructure services are required
Good working knowledge of Windows Server, Identity Management, Security, and Client Technologies are highly desired
Strong technical writing skills and the ability to effectively communicate with customers (up through top executive levels) and internal Microsoft Teams on technical and mission critical issues

138

Premier Field Engineer Resume Examples & Samples

2 years proven and deep expertise with BizTalk
Travel is an integral part of this position as are high levels of recognition and visibility
You should be willing to travel as much as 70% as is demanded by the needs of our customers and our business

139

Premier Field Engineer Resume Examples & Samples

SharePoint Server in a support or consulting role
The planning, migration and operations of Office 365 in both Hybrid and Cloud-only configurations
In-depth knowledge of supporting and complementary technologies, such as AD FS, Azure Active Directory Connect and PowerShell
Demonstrate technical understanding of Project Server, SharePoint Online, SharePoint 2010, 2013 and 2016
Ability to work independently in a fast-paced environment where technology and customers requirements can change regularly
Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
Ability to apply knowledge to improve Microsoft products and the customer experience

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